Avaya 201-type Telephone User Manual

IP Office (R3.0)
5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
Page ii - Contents
Contents
The 5602 Telephone ............................................................................. 3
Overview of the 5602............................................................................................................... 3
Call Appearance Keys ............................................................................................................. 4
Call Appearance Key Icons............................................................................................................. 4
Basic Call Handling Features .............................................................. 5
Answering a Call...................................................................................................................... 5
Making a Call ........................................................................................................................... 5
Clearing a Call ......................................................................................................................... 6
Redial ...................................................................................................................................... 6
Headset Working ..................................................................................................................... 6
Speaker ................................................................................................................................... 6
Mute......................................................................................................................................... 6
Hold ......................................................................................................................................... 7
Transfer ................................................................................................................................... 7
Conference .............................................................................................................................. 8
Message .................................................................................................................................. 8
System Features ................................................................................... 9
Introduction .............................................................................................................................. 9
Answering Calls ....................................................................................................................... 9
Call Forwarding........................................................................................................................ 9
Diverting Calls........................................................................................................................ 10
Do Not Disturb ....................................................................................................................... 10
Voicemail ............................................................................................................................... 10
Default Feature Codes........................................................................................................... 11
Page ii
Contents
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
The 5602 Telephone
Overview of the 5602 - Page 3
The 5602 Telephone
Overview of the 5602
This guide covers the use of the Avaya 5602 telephone, running in Key and Lamp
mode, on Avaya IP Office telephone systems operating with IP Office Software release
3.0. The diagram below shows the main 5602 telephone features.
1.
2.
3.
4.
5.
6.
Display and Call Appearance Keys: Two Call Appearance Keys allow the user to
handle multiple calls and the display shows call information. Details on system
features (allocated by your System Administrator) can also be displayed. See Call
Appearance Keys on page 4.
Message lamp - Lit when the user has voicemail messages. Can also be set to
flash when the phone is ringing.
Messages: Access the user's mailbox.
Call Handling Buttons: See Basic Call Handling Features on page 5.
• Hold: Places a call on hold.
• Transfer: Transfer call.
• Conference: Conference held calls.
• Drop: Drop call.
• Redial: Redial last number dialed.
Dial pad: Standard 12-button pad for dialing telephone numbers.
Volume Controls: Adjusts the speaker, handset, headset, or ringer
volume depending on which is currently in use.
7.
Mute: Turns the microphone on/off. When in use, the associated light is on
and the caller cannot hear you.
8.
Speaker: Accesses the Speaker feature. The associated LED lights
steadily when the Speaker is active. The Speaker feature only provides a monitor
function and is not a Speakerphone, e.g. you can hear the call but you must lift
the handset to speak.
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
The 5602 Telephone - Page 3
Overview of the 5602
Page 4 - Call Appearance Keys
The 5602 Telephone
Call Appearance Keys
The main call handling screen contains two keys set as 'call appearance' keys.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their
operation, refer the IP Office Key and Lamp Operation manual.
CAUTIONS:
1. Having two Call Appearance keys is very useful. When holding a call you can
answer/make another call and then switch between calls or transfer or conference.
If you are set to receive call waiting indication, the waiting call is shown against the
next call appearance key.
2. Although your System Administrator can replace the Call Appearance Keys
/
with:
• A Bridged Appearance
• A Line Appearance
• Call Coverage Appearance
• System Features
This would severely restrict the use of features such as conference and transfer.
It is for these reasons that it is strongly recommended that
all Call Appearance keys remain at their default settings.
Call Appearance Key Icons
The icons displayed against the Call Appearance Keys allow you to determine the
status (for example, on Hold) of each call. Icons also indicate whether a feature has
been activated for a particular button.
• Incoming Call:
A symbol next to a call appearance key indicates an incoming call. Pressing the
adjacent
key answers the call and puts any other current call on hold.
• Connected:
A symbol next to a call appearance key indicates that it is the currently connected
call. The caller's telephone number (if available) is also shown.
• On Hold:
Pressing the adjacent
key puts the call on hold, a symbol next to a call
appearance key indicate a call on hold and an H is also shown on the display.
Pressing the adjacent
key takes the call off hold.
Page 4 - The 5602 Telephone
Call Appearance Keys
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
Answering a Call
Basic Call Handling Features - Page 5
Basic Call Handling Features
Answering a Call
When a call arrives at your 5602 telephone, you hear a ringing tone and a flashing bell
icon ( ) appears on the associated call appearance display. The following describes
how to use your handset to answer calls.
To answer calls using a headset, see
Headset Working on page 6.
To answer an incoming call:
Do one of the following:
• If you are not active on another call, answer the call by lifting your handset.
You can also press
Speaker to listen to the incoming call, but you must use
the handset to speak to the caller.
or
• If you are active on a call already, place the active call on Hold and then answer the
incoming call (see Hold on page 7).
Making a Call
When making a call, the built-in speaker in your 5602 allows you to monitor the
progress of calls without lifting your handset.
To manually make a call:
1. Dial the number (remember to include the required access code (for example, 9) for
an outside line) and listen to the progress of the call.
2. Adjust speakerphone volume as necessary.
• To change the volume use the
and
buttons. The display shows the
volume level. (There are eight volume levels.)
3. If the call is not answered, you can clear the call by pressing
Speaker or
Drop
or
4. When the call is answered, you must pick up the handset to speak to the called
party.
To automatically make a call you can:
1. Automatically dial the last number that you dialed by pressing
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
Redial.
Basic Call Handling Features - Page 5
Answering a Call
Page 6 - Clearing a Call
Basic Call Handling Features
Clearing a Call
To clear an established call either:
1. Replace the handset
or
Drop.
2. Press
Redial
The Redial (or Last Number Dialed) feature automatically redials the last extension or
outside number (up to 24 digits) you dialed.
To redial the last number that you dialed:
1. Press
Redial.
Headset Working
If a headset is to be used on your 5602, it must replace the handset. E.g. unplug the
handset (from the socket on the side of the 5602) and replace with the headset cable.
Discard the handset.
To answer an incoming call:
1. Press the call appearance key next to the flashing bell icon ( ) and speak.
To clear a headset call:
Drop.
1. Press
To manually make a call:
1. Dial the number (remember to include the required access code (for example, 9) for
an outside line) and listen to the progress of the call.
To automatically make a call you can:
1. Automatically dial the last number that you dialed by pressing
Redial.
Speaker
The Speaker facility allows you to monitor incoming calls only. You must use the
handset to speak to the caller. You can also use Speaker to terminate an existing call.
The
Speaker button switches the speaker on/off. The light associated with this
button turns on when the speaker is active.
Mute
With a call in progress, you can stop the other party from hearing you. This feature
works for both handset or headset working
To switch off your handset/headset microphone:
1. Press
Mute. The lamp beside MUTE comes on.
Page 6 - Basic Call Handling Features
Clearing a Call
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
Hold
Basic Call Handling Features - Page 7
Hold
If, with a call in progress, a second call arrives and is shown against a Call Appearance
key, you can then Hold the first call and answer the second call.
To put an existing call on hold:
Hold or the
or
Call Appearance button with the symbol
1. Press
against it. The symbol changes to ; showing that the line is on hold.
2. Answer the second call by pressing the Call Appearance button with the symbol
against it. The symbol changes to ; showing that the line is connected.
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, simply press the Call Appearance button with the
against it.
Notes: 1. After a pre-set time (defined by your System Administrator), you are
reminded that you have a call on hold by the hold icon changing for a few
moments to and the phone ringing.
2. If the system feature AutoHold is on (consult your System Administrator)
then you can hold an active call ( ) by pressing the second call’s Call
Appearance button ( ). If AutoHold is off, then pressing the second call’s
Call Appearance button ( ) will drop the first call.
3. To transfer a held call see Transfer on page 7.
Transfer
The Transfer feature allows you to transfer a call from your telephone to another
extension or outside number.
To transfer the current call to another extension
1. With a call in progress, press
Transfer
2. When you hear dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:
• To transfer the call without announcing it, either hang up or press
Transfer again. The transfer is complete. If the transferred call is not
answered within a preset time, it is returned to you.
• To announce the call before transferring it, wait for the called party to answer.
If the called party is willing to accept the call, press
Transfer again to
complete the transfer.
If the called party does not wish to accept the call, press
Drop. You can
return to the held call by pressing its call appearance button.
• If the line is busy or if there is no answer, press
Drop.
You can return to the held call by pressing its call appearance button.
To transfer a new call to a held call using Conference:
1. With a call in progress and you wish to make an enquiry call or another call arrives,
press
Hold. Make or answer the second call. The second call requires to be
transferred to the first held call.
Conference and then
2. To transfer the new call to the held call, press
Drop. The transfer is complete.
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
Basic Call Handling Features - Page 7
Hold
Page 8 - Conference
Basic Call Handling Features
Conference
The Conference feature allows you to conference other parties (including yourself) into
a call.
Note: The number of parties allowed in a conference is controlled by your telephone
system.
To add another party to a conference:
1. Press
Conference.
2. Dial the number of the person you want to add to the call.
3. Wait for an answer.
If the called party does not answer or does not want to join the conference, press
Conference. You can then return to the held call by pressing it’s call
appearance button.
4. To add the person to the call, press
Conference again.
5. Repeat Steps 1 through 4 for additional conference connections.
To add a held call to an active conference:
1. Press
Conference.
2. All held calls are added to the conference.
Message
Your Message lamp turns on when a caller has left a message for you.
1. Press the
Page 8 - Basic Call Handling Features
Conference
button to retrieve your messages, and follow the prompts.
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
Introduction
System Features - Page 9
System Features
Introduction
As well as your phones specific features, you can access a number of system features
by dialing short codes.
These instructions are for the system's default configuration. They assume that you are
using the default feature codes. It also assumes that you have full access to all
features and the public telephone network
Answering Calls
Ringing at your own extension: Simply pick up the handset. When in headset mode,
press the button associated with the alerting call.
The default ringing cadences are:
• Internal calls have a single ring cadence
• External calls have a double ring cadence.
Ringing at another extension: You can answer from your own phone by using Call
Pick-Up; lift your handset and dial:
-
*30 to answer a call ringing anywhere.
*31 to answer a call within your group.
*32*201# to answer the call for a particular extension, in this example 201.
Note: If your phone rings for any longer than a specified period (15 seconds in
default), any re-direction feature that you have activated, such as voicemail or
call forwarding, will come into effect.
Call Forwarding
Your calls can be forwarded to another extension or an external number either when
you are away from your desk (on no answer), when your extension is busy, and all
calls (for example when you go on holiday).
•
•
•
•
To switch forward direct station (i.e. not Hunt Group*) calls on dial *01, to switch it
off dial *02.
To switch forward on busy on dial *03, to switch it off dial *04.
To switch forward on no answer on dial *05, to switch it off dial *06.
To set the number to which your calls are forwarded dial *07*201#, forwarding to
201 in this example.
* To forward Hunt Group Calls On/Off, use *50 and *51 respectively.
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
System Features - Page 9
Introduction
Page 10 - Diverting Calls
System Features
Diverting Calls
You can divert your calls to another extension. In the examples below N is the
extension to which you want your calls diverted. Note that, if you do not answer calls at
the temporary extension, they are forwarded to your own voicemail or call forwarding
number.
At another extension:
•
•
*12*N# from the extension you are temporarily using.
*13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
•
•
*14*N# from your own extension.
*14*# to cancel either feature from your own extension.
Do Not Disturb
You may choose to receive no calls at all or only those from particular callers on your
exceptions list:
•
•
•
To switch Do Not Disturb on (with or without exceptions) dial *08, to switch it off
dial *09.
*10*N# to add a number to the exception list.
*11*N# to delete a number from the exception list.
Note: Your callers, other than your exceptions, either hear busy tone or are redirected to your voicemail.
Voicemail
Where your system has voicemail support and has been installed:
• To switch voicemail on dial *18, to switch it off dial *19.
• To retrieve your voicemail, use the code *17.
Your voicemail may be set up to deliver your messages by calling you whenever you
hang up: this feature is known as Voicemail Ringback.
• To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 24 hours (this is
fixed for Voicemail Lite, but can be varied by your System Administrator if your IP
Office is equipped with VoicemailPro).
You can collect your voicemail from another extension by using the PIN your System
Administrator has set up for you. You can collect your messages if you are out of the
office, by either dialing from a number that has been registered for the purpose or by
dialing your extension number and PIN when prompted. If validation is successful, then
dial 1 to retrieve your mail.
The System Administrator also specifies the reception number, to which the call is
diverted if the caller dials 0, and your email address if your voicemail and email are
integrated.
Page 10 - System Features
Diverting Calls
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
Default Feature Codes
System Features - Page 11
Default Feature Codes
The following are the normal default feature codes available to all users. Your System
Administrator may add additional codes for other features and for speed dials.
The N where shown, should be replaced by the appropriate number. For example, with
*07*N#, replace N with the extension to which you want your calls forwarded when you
have forwarding switched on.
*00
*01
*02
*03
*04
*05
*06
*07*N#
*08
*09
*10*N#
*11*N#
*12*N#
*13*N#
*14*N#
*15
*16
*17
*18
*19
*20*N#
*21*N#
*29
*30
*31
Cancel All Forwarding
Forward Unconditionally On
Forward Unconditionally Off
Forward on Busy On
Forward on Busy Off
Forward on No Answer On
Forward on No Answer Off
Forward to number
Do Not Disturb On
Do Not Disturb Off
Do Not Disturb Exception Add
Do Not Disturb Exception Delete
Follow Me Here
Follow Me Here Cancel
Follow Me To
Call Waiting On
Call Waiting Off
Voicemail Collect
Voicemail On
Voicemail Off
Set Hunt Group Night Service
Clear Hunt Group Night Service
Toggle Calls
Call Pick Up Any
Call Pick Up Group
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)
*32*N#
*33*N#
*34
*35*N#
*36*N#
*37*N#
*38*N#
*39
*40
*41
*42
*43
*44
*45*N#
*46
*47
*48
*49
*50
*51
*52
*53*N#
*57*N#
*70*N#
*71*N#
Call Pick Up Extension
Call Queue
Hold Music
Extn Login
Extn Logout
Park Call
Ride Call
Relay On
Relay Off
Relay Pulse
Relay On
Relay Off
Relay Pulse
Call Steel
Call Steel
Conference Add
Voicemail Ringback On
Voicemail Ringback Off
Forward Hunt Group Calls On
Forward Hunt Group Calls Off
Clear Call
Call Pickup Members
Forward on busy number
Dial Physical Extn by Number
Dial Physical Extn by ID
System Features - Page 11
Default Feature Codes
Performance figures and data quoted in this document are typical, and
must be specifically confirmed in writing by Avaya before they become
applicable to any particular order or contract. The company reserves the
right to make alterations or amendments to the detailed specifications at
its discretion. The publication of information in this document does not
imply freedom from patent or other protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies have been transferred or licensed to
Avaya.
All trademarks identified by the ® or ™ are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their respective
owners.
This document contains proprietary information of Avaya and is not to be
disclosed or used except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent
to "wgctechpubs@avaya.com".
© 2005 Avaya Inc. All rights reserved.
Avaya
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Hertfordshire
AL7 1LZ
England
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Email: contact@avaya.com
Web: http://www.avaya.com
IP Office (R3.0) 5602 User’s Guide
40DHB0002UKFK – Issue 1 (7th February 2005)