User guide | Avaya 2410 IP Phone User Manual

IP Office 3.2
2410 and 5410 User Guide
[15-601076] Issue [4] (5 June 2006)
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Table Of Contents
The Telephone............................................................................................................................ 1
About this Guide.......................................................................................................................................1
Overview ..................................................................................................................................................1
Call Appearance Keys ..............................................................................................................................3
System Features..................................................................................................................................4
Call Appearance Key Icons..................................................................................................................4
The Display ..............................................................................................................................................5
Basic Call Handling Features.................................................................................................... 6
Answering a Call ......................................................................................................................................6
Making a Call............................................................................................................................................7
Clearing a Call..........................................................................................................................................7
Headset Working......................................................................................................................................8
Speakerphone ..........................................................................................................................................9
Speed Dial................................................................................................................................................9
Redial .....................................................................................................................................................10
Mute .......................................................................................................................................................10
Hold........................................................................................................................................................11
Transfer..................................................................................................................................................12
Conference.............................................................................................................................................13
Message.................................................................................................................................................13
Using Speed Dials.................................................................................................................... 14
Overview ................................................................................................................................................14
Adding a New Speed Dial.......................................................................................................................15
Dialling a Speed Dial Number.................................................................................................................16
Deleting a Speed Dial.............................................................................................................................17
Editing a Speed Dial ...............................................................................................................................17
Converting a Call Log Entry to a Speed Dial...........................................................................................17
Using the Call Log ................................................................................................................... 18
Overview of the Call Log ........................................................................................................................18
Using the Call Log ..................................................................................................................................19
Setting Which Calls are Logged .............................................................................................................20
Viewing the Call Log...............................................................................................................................21
Making Calls from the Call Log...............................................................................................................21
Saving a Call Log Entry to Your Speed Dial List .....................................................................................21
Deleting a Call Log Entry........................................................................................................................22
Erasing All Logged Calls ........................................................................................................................22
Changing Options .................................................................................................................... 23
Changing Ringer Options .......................................................................................................................23
Adjusting the Display Contrast................................................................................................................24
Call Log Setup........................................................................................................................................24
Miscellaneous.........................................................................................................................................24
Using Self Test .......................................................................................................................................25
Language ...............................................................................................................................................25
Automatic Gain Control (AGC) ...............................................................................................................26
Default Phone/Erase All Settings............................................................................................................26
Function Keys .......................................................................................................................... 27
Overview of the Function Keys ...............................................................................................................27
Function Key Programming ....................................................................................................................27
Shorthand Programming Mode...............................................................................................................29
Longhand Programming .........................................................................................................................30
Changing Function Key Labels...............................................................................................................31
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2410 and 5410 User Guide
System Features ...................................................................................................................... 32
Introduction ............................................................................................................................................32
Making Calls...........................................................................................................................................32
Answering Calls......................................................................................................................................33
Call Forwarding ......................................................................................................................................33
Diverting Calls ........................................................................................................................................34
Do Not Disturb........................................................................................................................................34
Voicemail................................................................................................................................................35
Default Feature Codes ...........................................................................................................................36
Index.......................................................................................................................................... 37
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The Telephone
About this Guide
This guide describes how to use all the features on your Avaya IP Office 2410/5410 phone.
For basic phone settings and functionality, refer to the relevant Quick Reference Guide for your IP Office
phone.
Further information about IP Office is available from www.avaya.com/support and also from
www.avaya.com/ipoffice/knowledgebase.
Overview
This guide covers the use of the 2410 and 5410 phones on IP Office. Both phones are similar, however
the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone
systems.
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2410 and 5410 User Guide
1. Display, Call Appearance and Feature Buttons: Call Appearance keys allow you to handle
multiple calls and the display shows call information. Details on system features (allocated by
your system administrator) can also be displayed. See Call Appearance Keys and Overview of
the Function Keys.
2. Message Lamp: The lamp is used as follows:


3.
4.
On (Continuous): There are new messages in your voicemail mailbox, or another
mailbox for which you have been configured to receive "Message Waiting Indication".
Flashing: The lamp can also be set to flash when the phone receives a call. See Ring
Options.
Previous/Next Page: Move through the different pages of the call handling, speed dials and
call log screens. Also used to move the cursor during data entry.
Messages: Access your mailbox.
5. Call Handling Buttons:





Hold:
Red button used to place a call on hold.
Transfer:
Transfers a call to another phone.
Conference:
Sets up conference calls with more than one other person.
Drop:
Drops the current call or, if on a conference call, drops the last person to join the
conference.
Redial:
Redials the last number dialed or displays the last 6 numbers dialed from the phone,
depending on configuration via the Options menu.
6. Dial Pad: Standard 12-button pad for dialling phone numbers.
7.
Volume Controls: Adjusts the speaker, handset, headset, or ringer volume depending on
which is currently in use.
8. Handset and Headset Sockets: Used for connection of the handset and optional headset.
9.
Mute: Turns the microphone on/off. When in use, the associated light is on and the caller
cannot hear you.
10.
Headset: Switches from handset to headset. The light associated with this button turns on
when the headset is active.
11.
Speaker: Access the speakerphone. The light associated with this button turns on when the
speakerphone is active.
12.
Exit: Returns you to the main call handling screen.
13. Softkeys: Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well
as control certain actions within the features. These keys correspond to the text prompts in the
display screen immediately above them.
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The Telephone
Call Appearance Keys
Normally, the first page of the main call handling screen contains three keys set as 'Call Appearance'
keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. An
underscored call appearance key (e.g. a=) indicates that the line is active.
Your system administrator can allocate a Call Appearance key with:



A Bridged Appearance
A bridged appearance key matches the status and operation of the call appearance key on a predefined colleague’s phone. Hence, you can pick-up, make and receive calls on behalf of your
colleague.
A Line Appearance
An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that
line is displayed and you can use the line appearance key to make and receive calls.
Call Coverage Appearance
A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The
covered user does not need to be using call appearance keys. Hence, you can pick-up calls on
behalf of your colleague.
For details of Bridged, Line and Call Coverage Appearance keys set-up and their operation, refer the IP
Office Key and Lamp Operation manual.
Having more than two Call Appearance keys is very useful. When holding a call, you can answer or
make another call and then switch between calls, transfer or conference. If you are set to receive call
waiting indication, the waiting call is shown against the next Call Appearance key.
CAUTION

Although the system administrator can replace the Call Appearance Keys with Bridged, Line and
Call Coverage Appearance Keys, this would severely restrict the use of features such as conference
and transfer.
It is for this reason that it is strongly recommended that all Call Appearance keys remain at their
default settings.
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System Features
System Features can only be set against soft Function Keys by your system administrator. However,
your system administrator may allocate you two ‘self administrator’ features that will enable you to add
System Features to your soft Function Keys. Refer to Overview of the Function Keys for details of the
System Feature that can only be allocated to you by your system administrator.
In addition, there are a number of System Features that you can always access yourself by the use of
short codes. Refer to System Features Introduction for details of System Features that you can always
access yourself by dialling short codes. For example, to listen to your voicemail messages, dial *17.
Call Appearance Key Icons
The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for
example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular
button.




Incoming Call:
A symbol next to a Call Appearance key indicates an incoming call.
Connected:
A symbol next to a Call Appearance key indicates that it is the currently connected call. The
caller's phone number (if available) is also shown. To put the call on hold, press Hold. An H is
displayed.
On Hold:
A
symbol next to a Call Appearance key indicate a call on hold. To take the call off hold and
puts any other current call on hold, press
.
Function Active:
The button to the left or right of the function key is active.
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The Telephone
The Display
B
Phone Locked:
Internal calls only.
D
Call Forwarding On:
See Call Forwarding.
G
In Group:
You can enable/disable group membership.
H
Held Call:
Shows the number of held calls. See Hold.
N
Do Not Disturb On:
See Do Not Disturb.
0
Out of Hours:
This is displayed if one or more Hunt Groups is in "Out-of-Hours" mode.
P
Parked Calls:
Shows the number of parked calls.
U
Unavailable:
This is displayed on the calling station when the called station has Do Not Disturb activated,
but is not being covered by voicemail.
V
Voicemail:
This is displayed on the calling station when the called station has Do Not Disturb activated,
but is being covered by voicemail. See Voicemail.
01
Calls in Call History:
The phone can store and display recent calls.
DISC
Disconnected:
To end the call, press
Speaker.
CONN
Connected:
You are on a call.
CONF
Conference Call:
You are part of a conference call, displayed on the left hand side of the display. See
Conference Calls.
Indicates that the displayed item is the currently selected item.
Note

The items displayed by your IP phone may differ slightly from the items listed above.
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Basic Call Handling Features
Answering a Call
When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears next to
the associated Call Appearance key.
To answer an incoming call:
Do one of the following:

If you are not active on another call, answer the call using your handset, headset or
speakerphone (see Speakerphone).
or

If you are active on a call already, place the active call on hold (see Hold), and then answer the
incoming call by selecting the Call Appearance key.
or

If the Call Appearance for the ringing call is not displayed on the current screen page, press
Exit to return to the first page of the Home screen. When you locate the call appearance for the
ringing call, press the corresponding Call Appearance key.
Note

To redirect an incoming call, press
voicemail (if available).
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Drop to redirect the call to Forward on No Answer (if set) or
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Basic Call Handling Features
Making a Call
You can make calls from the phone using a variety of methods as follows:
To manually make a call:
1. Lift the handset and dial the required number on the key pad (remember to include the required
access code for an outside line) and listen to the progress of the call.
1. Adjust speakerphone volume as necessary. To change the volume, press
shows the eight volume levels.
1. If the call is not answered, press
Speaker or press
and
. The display
Drop.
or
When the call is answered, either speak or pick up the handset and speak to the called party.
To automatically make a call:
Do any of the following:

To have the phone dial the last number that you dialed, press
function key associated with the call. See Redial.
Redial and then press the
or

Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log.
or

Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See
Dialling a Speed Dial Number.
When the call is answered, either speak or pick up the handset and speak to the called party.
Clearing a Call
To clear an established call:
Either:

Replace the handset, speakerphone or headset.

Press
or
Drop.
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Headset Working
When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of
your phone. To activate the headset and switch off the handset, press
Headset. The lamp beside the
button is illuminated when Headset Working is activated.
To answer an incoming call:

Press
next to the flashing bell icon ( ).
To clear a headset call:

Press
Drop.
To manually make a call:

Dial the number (remember to include the required access code for an outside line) and listen to
the progress of the call.
To automatically make a call:
Do any of the following:

Press
Redial and select from (up to) one of the last ten numbers that you dialed by pressing
the associated a Call Appearance key. The call is made automatically for you.
or

Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log.
or

Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See
Dialling a Speed Dial Number.
When the call is answered, speak to the called party.
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Basic Call Handling Features
Speakerphone
The two-way built-in speakerphone allows you to make and answer calls without lifting your handset.
Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as
in very noisy locations).
To make or answer a call without lifting the handset, or to use the speakerphone with any
feature:
1. Press
Speaker. The LED beside the button illuminates.
1. Make or answer the call or access the selected feature.
1. Adjust the speakerphone volume if necessary. To change the volume, press
display shows the eight volume levels.
and
. The
To change from the speakerphone to the handset:

Pick up the handset and talk.
To change from the handset to the speakerphone:

Press
Speaker and hang up the handset.
To end a speakerphone call:

Press
Speaker again.
Speed Dial
The Speed Dial feature allows you to have the phone automatically dial calls to phone numbers stored in
your personal directory. See Dialling a Speed Dial Number.
To make a call to a personal directory entry using the Speed Dial feature:
1. From the Home screen, press
SpDial. The Speed Dial screen is displayed.
1. Press the button next to the entry you want to call.
1. If the entry you want is not displayed, press
and
to search through the entries.
or
Key the first letter of the required name to jump to the page with a matching entry.
The phone dials the number for you.
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Redial
The Redial feature automatically redials a previously dialed extension or outside number (up to 24
digits). Your phone will store up to ten of the last numbers dialed.
Note

If you have dialed the same number twice in succession, it will only have one appearance in the
redial list.
To redial previously dialed number:

Press
Redial and then press and to search through the entries. When you have located
the required number, press the associated key.
Mute
During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing
you. This feature is most commonly used in conjunction with the Speakerphone. However, it can be used
to hold an off-line conversation at any time during a call.
To prevent the other person on the line from hearing you:
1. Press
Mute. The indicator next to the Mute button lights when Mute is active.
1. To reinstate two-way conversation, press
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Mute again.
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Basic Call Handling Features
Hold
If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can
then hold the first call and answer the second call.
To put an existing call on hold:
2. Press
Hold.
2. Answer the second call by pressing the call appearance key with the symbol against it.
The symbol changes to ; showing that the line is connected.
To return to the held call:
2. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, press the Call Appearance button with
against it.
Notes



With hold return timer (defined by your system administrator), you are reminded that you have a
call on hold. The phone will ring and is displayed.
If the system feature AutoHold is on (consult your system administrator) then you can hold an
active call ( ) by pressing
( ) against the second call. If AutoHold is off, then pressing ( ) against the second call, will drop
the first call.
To transfer a held call, see Transfer.
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Transfer
The Transfer feature allows you to transfer a call from your phone to another extension or outside
number.
To transfer the current call to another extension:
3. With a call in progress, press
Transfer.
3. When you hear dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:

To transfer the call without announcing it, press
complete.
Transfer again. The transfer is
or

To announce the call before transferring it, wait for the called party to answer. If the called
party is willing to accept the call, press
Transfer again to complete the transfer.
or

If the called party does not wish to accept the call, press
call, press
adjacent to it.
Drop. To return to the held
or

If the line is busy or if there is no answer, press
adjacent to it.
Drop. To return to the held call, press
To transfer a held call to another extension:
1. When a call is in progress and another call arrives, press
1. To transfer the new call to the held call, press
1. To complete the transfer, press
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Hold and answer the second call.
Transfer and dial the number of the held call
Transfer again.
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Basic Call Handling Features
Conference
The Conference feature allows you to conference other parties (including yourself) into a call.
Notes

The number of parties allowed in a conference is controlled by your phone system.

Two Call Appearance keys are required for the conference feature.
To add another party to a call:
2. Press
Conference.
2. Dial the number of the person you want to add to the call.
2. If the called party does not answer or does not want to join the conference, press
return to the held call, press
adjacent to the held call.
6. To add the person to the call, press
Drop. To
Conference again.
6. Repeat steps 1 through 4 for additional conference connections.
To add a held call to an active call:
2. Press
Conference.
2. Press
corresponding to the held call.
2. Press
Conference again.
Notes


To leave a conference, hang up.
To display and then select which conference participants to drop from the conference, press
Drop.
Message
Message is used to access the voicemail system (if installed). Once pressed, the prompts given will
depend on the type of voicemail system. For further details refer to the Mailbox Users Guides provided
for the different voicemail systems supported by IP Office.
The message lamp at the top of the phone stays lit when there are new messages in your voicemail
mailbox, or in any other mailbox for which you have been configured to receive "Message Waiting
Indication".
Note

The lamp can also be set to flash when the phone is rung, irrespective of whether you have new
messages waiting to be read.
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Using Speed Dials
Overview
The phone can store up to 48 personal speed dials. To access the list of these speed dials, press
SpDial.

The speed dial list is sorted alphabetically.

To move between pages, press

Press the appropriate letter key to move direct to the first page with a matching name.

To call the number, press

To perform other actions, press
and
or
.
next to an entry.
.
To access the details of a particular speed dial, press
Add or
Edit.
Note

Speed dials can be used for any numbers that can be manually dialed from the extension.
Where, for external calls, a dialling prefix is required then that prefix must be part of the speed
dial number.
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Using Speed Dials
Adding a New Speed Dial
To add a new speed dial:
1. Press
SpDial. If SpDial is not shown, press any
.
1. Press
Add. If a message stating that the speed dial list is full appears, you must first delete
an existing entry before adding any new entry. See Deleting a Speed Dial.
To switch between Name and Number entry, press
options also change accordingly.
next to the item you want to edit. The
3. With Name selected, begin entering text using the phone keypad. Each key is marked with the
letters and number it provides. You may have to press the key more than once depending on the
character you require. For example:



The key 2 is also marked as A, B and C. To enter a C, press 2 until a C is displayed.
If the next character you want to enter is on the same key, press
right and then enter the character.
By default the first letter is entered in upper-case and the phone then switches to lowercase entry mode. To change the case of the current character, press
Case.

To enter a space, press

To move the cursor one space to the right, press




to move the cursor
Space.
If you make a mistake, press
cursor.
.
Backspace to delete the character to the left of the
If you have made a mistake in the middle of a character string and do not wish to
backspace and re-enter all the characters, press to step back one character, before the
point where you wish to edit.
Either; insert the new character or press
Backspace to delete the character to the left
of the cursor.
Pressing * once enters a . (period) or twice a * (hash). To enter more than one * or .
Press to move the cursor right and then enter the character.
Pressing # once, enters a - (dash) or twice a # (hash). To enter more than one # or Press to move the cursor right and then enter the character.
3. When the name is set as required, press
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Number.
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2410 and 5410 User Guide
1. Enter the number required using the dialling keypad. For external numbers remember to enter
any external dialling prefix required.




To enter a hyphen, press
Hyphen. This does not affect the number dialed but may
help make numbers more readable.
To enter a 1.5 second pause, press
character in the phone number.
Pause. This will appear as a , (comma)
To move the cursor left or right, press
and
If you make a mistake, press
cursor.
.
Backspace to delete the number to the left of the
5. Do one of the following:

To save the speed dial and return to the speed dial list, press

To return to the speed dial list without saving the changes, press

To return to the Call Handling screen without saving the changes, press
Save.
or
Cancel.
or
Exit.
Dialling a Speed Dial Number
You can use the speed dial directory to make a call with the handset on hook or off hook.
To dial a speed dial number:
1. To display the speed dial directory, press
SpDial.
1. To display different pages of speed dials, press
and
.
or
Key the first letter of the required name to jump to the page with a matching entry.
1. When the required entry is displayed, press
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or
.
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Using Speed Dials
Deleting a Speed Dial
To delete a speed dial:
3. Press
SpDial. If SpDial is not shown, press any
3. Press
Delete.
.
3. Select the speed dial entry you want to delete. To display different pages of speed dials, press
and .
or
Key the first letter of the required name to jump to the page with a matching entry.
3. When the required entry is displayed, press
3. To delete the entry, press
or
. A request for confirmation will appear.
Yes or to exit without deleting, press
3. Select another entry to delete or, to return to the speed dial list, press
Cancel.
Done.
Editing a Speed Dial
To edit a speed dial:
6. Press
SpDial. If SpDial is not shown, press any
6. Press
Edit.
.
6. Select the speed dial entry you want to edit.
To display different pages of speed dials, press and
name to jump to the page with a matching entry.
6. When the required entry is displayed, press
or
or key the first letter of the required
.
6. Edit the speed dial using the same methods as for adding a new speed dial. See Adding a New
Speed Dial.
6. After saving or canceling any changes you will be returned to the speed dial selection list. Select
another speed dial to edit or to return to the speed dial list, press
Done.
Converting a Call Log Entry to a Speed Dial
You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial
List. This process will start the normal speed entry screen but pre-filled with the name and number from
the call log entry.
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Using the Call Log
Overview of the Call Log
The phone maintains a call log. To access, press
Log. This log can store up to 48 entries. These
can be a combination of incoming answered calls, incoming unanswered (missed) calls and outgoing
calls.
You can select which types of calls are included in the log. You can also use call log entries to make
return calls or convert the entry into a speed dial for future use.
WARNING

Calls that are made using pin codes and other information will appear in the call log. Either;
logging of outgoing calls should be switched off or those call logs removed manually. See Setting
Which Calls are Logged.
Notes


Only outgoing calls made using the dial pad or a speed dial entry are logged.
Whilst in the call log you cannot make calls. You can still receive and handle calls using the dial pad
key functions.
When
Log is pressed, a screen similar to the following is displayed:

Missed calls are displayed first. You can select from
Alternatively, press
More or press
InAns or
All to display all three options.

Logged calls are shown with the most recent first.

The name of the called or calling party is shown if available.

The number of the called or calling party is shown.

To display further pages of entries, press either
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Outgo.
or
.
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Using the Call Log

To display further details of a particular call, press

The number of the log entry.
or
next to a log entry.

The type of log entry, i.e. Answered, Un-answered or Outgoing.

The name of the called or calling party is shown (if available).

The number of the called or calling party is shown.

The date and time and duration of the call.

To display the previous or next logged call, press

and
.
provides a number of actions.
Using the Call Log
You can make calls directly from the call log. Whilst in the call log you can still make a call by going offhook. To dial a new call, press
Speaker. Similarly, you can still receive calls and handle them using
the dial pad key functions.
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Setting Which Calls are Logged
Caution

If you change the call log settings, any call details already in the call log that no longer match the
selection are deleted.
To set which calls are logged:
1. To exit any other mode, press
1. Press
Exit and then press any
below the display.
Option.
1. Press
Log Setup. A menu showing Answered, Un-Answered and Outgoing, with their
current settings displays.
1. To toggle a particular setting between Yes and No, press
To underline a call type's current setting, press
currently underlined setting, press Yes/No.
next to it. Alternatively;
next to it. To change the value of the
1. Do one of the following:

To save the settings and return to the options menu, press
confirmation tone.
Save. You will hear a
Note

If you press
Save after changing the settings, any existing call log entries that do
not match the call types selected are deleted from the call log.
or

To return to the

To return to the call handling screen without saving any changes, press
Options menu without saving any changes, press
Cancel.
or
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Exit.
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Using the Call Log
Viewing the Call Log
To view the call log:
1. Press
Log. If
Log is not shown, press any
.
1. By default,
Missed calls are displayed first. You can select from
InAns or
Outgo.
Alternatively, press
More and select
All to display all three options. To return to
Missed or
InAns or
Outg, press
Back and make your selection.
1. To display different pages of log entries, press
and
.

To exit the call log and return to the previous screen, press

To exit the call log and return to the call handling screen, press

To view the details of a particular log entry, press
4. To return to the previous screen, press
and
Done.
Exit.
next to the entry.
Done.
Making Calls from the Call Log
To make calls from the all Call Log:
1. Press
Log. If
Log is not shown, press any
.
1. At default,
Missed calls are displayed first. You can select from
InAns or
Outgo.
Alternatively, press
More and select
All to display all three options. To return to
Missed or
InAns or
Outg, press
Back and make your selection.
1. To display different pages of log entries, press
and
1. When you locate the entry you want to call, press
.
or
next to the entry.
If the number shown is external but does not include the external dialling prefix used by your
phone system, go off-hook, dial the prefix and then press
Call.
Saving a Call Log Entry to Your Speed Dial List
To save a Call Log Entry to your Speed Dial List:
4. Press
Log. If
Log is not shown, press any
.
4. At default,
Missed calls are displayed first. You can select from
InAns or
Outgo.
Alternatively, press
More and select
All to display all three options. To return to
Missed or
InAns or
Outg, press
Back and make your selection.
4. To display different pages of log entries, press
4. When you locate the entry you want to call, press
and
.
or
next to the entry.
4. Press
Save. The speed dial editing screen appears, pre-filled with the details from the call
log entry. See Adding a New Speed Dial.
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Deleting a Call Log Entry
To delete a Call Log Entry:
5. Press
Log. If
5. By default,
Log is not shown, press any
.
Missed calls are displayed first. You can select from
InAns or
Outgo.
Alternatively;
To display all three options, press
More and select
All. To return to
InAns or
Outg, press
Back and make your selection.
5. To display different pages of log entries, press
5. When you locate the entry you want to call, press
5. Press
shown.
and
Missed or
.
or
next to the entry.
Delete. The entry is deleted from the Call Log and the details of the next call are
5. To return to the main screen, press
Done.

To exit the logged call details and return to the main call log screen, press

To exit the call log and return to the call handling screen, press
Done.
Exit.
Erasing All Logged Calls
Loss of power to the phone will cause all call log entries to be deleted.
The Erase All option, deletes the calls you have selected to log. See Setting Which Calls are Logged.
Caution

This action also deletes all speed dial entries and phone personalization options. See Default
Phone/Erase All Settings.
To erase all logged calls:
1. Press
Log and then press
More.
1. Press
Delete. You are presented with a message asking you to confirm that you want to
delete all entries.
1. To remove all logged entries, press
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Erase.
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Changing Options
Changing Ringer Options
The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls,
a repeated double ring for external calls and a single ring followed by two short rings for ringback calls.
These options are fixed by the IP Office. The phone's own menus allow its ringer sound to be
personalized so you can recognize it from other ringing phones.
To change the ringer sound:
You can choose from among eight different ring sounds. This alters the tone and style of ringing used by
the phone, the ring pattern is still controlled by the IP Office according to the call type.
Note

If you receive a call while selecting a ringer sound, you are automatically returned to the Call
Handling screen.
1. To exit any other mode, press
1. Press
Exit and then press any
Option.
1. Press
Ring Options and then press
appears.
1. To select a ringing pattern, press either
hear the selected ringing pattern.
Ring Pattern. A menu with the current ring pattern
or
1. To hear the ringing pattern again, press


below the display.
or press a dial pad key between 1 and 8. You will
Play or re-press the dial pad key.
When you have selected a ringing pattern, press
tone and be returned to the Options menu.
Save. You will hear a confirmation
If you want to return to the options menu without changing the ring pattern, press
Cancel.
To use the Message Lamp for ringing alerts:
1. To exit any other mode, press
1. Press
Exit and then press any
below the display.
Option.
1. Press
Ring Options and set Flash Message Lamp to Yes or No. When set to Yes, the
Message lamp will flash when you receive a call.
To automatically show the call handling screen:
3. To exit any other mode, press
3. Press
Exit then press any
below the display.
Option.
3. Press
Ring Options and set Show Phone Screen to Yes or No. If set to Yes then, when
you are setting up/using Speed Dial, Call Log, etc, you will be automatically returned to the call
handling screen when you receive a call.
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Adjusting the Display Contrast
You can adjust the contrast level on the phone display. You can choose from among fifteen levels of
contrast.
To adjust the display contrast:
3. Press
Exit to exit any other mode, then press any
3. Press
Option.
3. Press
Contrast. A menu with the current contrast setting is displayed.
3. To adjust the level of contrast, press
and
below the display.
.
3. When the contrast is set as required, either:

To return to the Options menu, press

To return to the call handling screen, press
Done.
or
Exit.
Call Log Setup
Through the
Option menu you can specify which types of calls should be included in the phone's
call log. See Setting Which Calls are Logged.
Miscellaneous
The Miscellaneous option only contains one menu item: Stay in Speed Dial.
If Stay in Speed Dial is set to Yes and you access your personal Speed Dial list, the menu will remain
displayed regardless of any calls made or received.
1. To exit any other mode, press
1. Press
Exit and then press
Option.
Miscellaneous and set Stay in Speed Dial to Yes.
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Changing Options
Using Self Test
Self Test can be used to display information about the phone and to check operation of the lamps and
display. The information may be required by your system administrator.
To perform a self test:
2. To exit any other mode, press
Exit and then press any
2. Press
Option.
2. Press
Self Test. A screen of information is displayed.
below the display.
Caution
In the top row, the center of the display should show REL:2.00 or higher. If not the phone’s
software needs to be upgraded. Consult your system administrator.
2. Press and hold
Test. The screen lines should all go black and all the phone lamps should
come on. If they do not ,consult your system administrator.
2. Release
Test and do one of the following:

To return to the options menu, press

To return to the call handling screen, press
Done.
or
Exit.
Language
When the phone is first installed, it is set to display screen text in English. You can select the language
that you would prefer from the following:
English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands),
Portuguese (Português) or Japanese (Katakana characters).
Note

This does not alter your user language setting on the phone system.
To change the language:
1. To exit any other mode, press
1. Press
Exit and then press any
below the display.
Option.
1. Press
Language. A menu listing the available languages appears, with the current language
underlined.
1. Press
or
selected.
next to the language required. The screen text changes to the language
1. Do one of the following:

To save the settings and return to the Options menu, press
confirmation tone.
Save. You will hear a
or

To return to the options menu without saving any changes, press

To return to the call handling screen without saving any changes, press
Cancel.
or
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Exit.
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Automatic Gain Control (AGC)
Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the
volume when the caller is loud.
To access Automatic Gain Control:
5. To exit any other mode, press
6. Press
Exit and then press any
below the display.
Option.
7. Press or
displayed.
until a menu listing the current handset, headset and speaker AGC options is
8. To toggle a particular setting between Yes and No, press
next to it.
Alternatively;
To underline a device type's current setting, press
currently underlined setting, press
Yes/No.
next to it. To change the value of the
1. Do one of the following:

To save the settings and return to the Options menu, press
confirmation tone.
Save. You will hear a
or

To return to the Options menu without saving any changes, press

To return to the call handling screen without saving any changes, press
Cancel.
or
Exit.
Default Phone/Erase All Settings
The Erase All option allows you to reset all personalized settings entered through the phone's Option
menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists.
To erase all settings:
1. To exit any other mode, press
2. Press
3. Press
Exit and then press any
below the display.
Option.
or
until a menu entitled "Select item(s) to erase" is displayed.
4. To select/de-select an item for erasure, press
items. The items selectable for erasure are:
next to an item, is shown next to selected

Speed Dials: Selects for erasure all speed dials set in the phone's SpDial store.

Call Log: Selects for erasure all entries in the phone's call log.

User Labels: Selects for erasure all customized function key labels.

Language: Selects to default the phone's language setting back to default.

Options: Any for erasure or defaulting all other phone options.

All: Selects for erasure or defaulting all of the above.
5. Press
Erase or
6. Press
Done.
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Cancel.
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Function Keys
Overview of the Function Keys
Both the
,
function keys and
soft keys can be used to access a range of system features.
The display adjacent to the key shows the feature name.
Some of these features are default features supported by the phone (e.g. SpDial, Log, Option and
Label on the soft keys) and are always available. Others are system features that can only be
programmed by the system administrator for function keys.
The main screen has two pages. This means that the six
for up to twelve features. To move between pages, press


and
and .
keys on each page could be used
Programming your own functions:
If the phone has been setup with either or both the Admin and Admin1 features assigned to
display keys, you can select and program a number of feature against keys yourself. See
Function Key Programming. The full range of possible features can only be programmed by the
system administrator.
Changing the labels of the Function Keys:
You can personalize the text labels shown next to the function keys, including those programmed
by the system administrator. See Changing Function Key Labels.
Function Key Programming
If any one of the keys on the phone is programmed with an Admin or Admin 1 feature key, it allows you
to program further features against other function keys. Both Admin and Admin1 are allocated to your
function keys by your system administrator and would appear on a menu screen that is similar to the
following:
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The two tables below list the user programmable features available from Admin and Admin1. For full
details of how each function works see Display Key Features.
Admin: The programmable functions available via an Admin key are:
Name
Description
Toggles
Data
Acct
Account Code Entry
No
Optional
AD
Abbreviated Dial
No
Yes
Admin
Self-Administer
No
No
AutCB
Automatic Callback
Yes
No
CFrwd
Call Forwarding All
Yes
Optional
CPark
Call Park
Yes
Optional
CPkUp
Call Pickup
No
No
Dir
Directory
No
No
DPkUp
Directed Call Pickup
No
Yes
Drop
Drop
No
No
GrpPg
Group Paging
No
Yes
HdSet
Headset Toggle
Yes
No
HfAns
Internal Auto-Answer
Yes
No
HGNS+
Set Hunt Group Night Service
Yes
Yes
Park
Call Park to Other Extension
No
Yes
Prog
Abbreviate Dial Program
No
Yes
RngOf
Ringer Off
Yes
No
SAC
Send All Calls
Yes
No
Spres
AD Suppress
Yes
No
Timer
Timer
Yes
No
TmDay
Time of Day
Yes
No
In addition to the above, there is a key labeled Expl? This key enables you to change the display from
the shorthand version displayed at default to a longhand version. See Shorthand Programming Mode
and Longhand Programming respectively.
Admin1: The programmable functions available via an Admin1 key.
Name
Description
Toggles
Data
Park
Park
No
Yes
<User>
User
No
Yes
<Group>
Group
No
Yes
<Number> Dial
No
Yes
Flash
No
No
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Function Keys
Shorthand Programming Mode
1. Press
Admin or
Admin 1. See Function Key Programming.
1. The Admin or Admin1 menu appears, similar to the following:
Admin Pages
With the exception of Expl?, the names shown are the features that you can assign to soft keys.
When Admin has been selected, you can display the full name of the feature by pressing Expl?
.
See Longhand Programming.
Admin1 Page
Similarly, when Admin1 is pressed, you can assign any one of the functions shown to a soft key.
5. On the Admin pages, press
and
to move through the list of features.
6. When the function required is shown, press the adjacent
.
7. If the function requires some data to be entered, [ ] is shown at the bottom of the display. Enter
the data using the normal phone keypad.
8. The upper part of the display reverts to showing the functions currently assigned to
9. To select the display key against which to program the new function, press
or
and
.
.
Caution

Do not select the slot used for the Admin function.
Replacing this function will lock the phone for further programming until reset through the
telephone system.
9. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.

To end programming, press

To continue programming other functions, press
Exit.
Cont.
9. Repla, Keep and Delet are shown along the right-hand edge of the display.



Press Repla
to replace that existing function with the one just programmed. BUTTON
PROGRAMMED! is displayed.
To keep the existing function and forget the function just programmed, press Keep
.
To delete the existing function and forget the function just programmed, press Delet
.
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Longhand Programming
2. Press
Admin or
Admin 1. See Display Key Programming.
2. To switch to longhand programming mode, press Expl?
2. Press Next
.
until the required function required is shown, then press Selct
.
2. If the function requires some data to be entered, [ ] is shown at the bottom of the display. Enter
the data using the normal telephone keypad.
2. The upper part of the display reverts to showing the functions currently assigned to each
.
2. To move between the pages of display keys, press
and
and
.
2. To select the display key against which to program the new function, press
or
.
Caution
Do not select the slot used for the Admin function. Replacing this function will lock the phone for
further programming until reset through the telephone system.
2. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.

To end programming, press

To continue programming other functions, press
Exit.
Cont.
9. If the display slot already has a programmed function, the display shows FEATURE ON
BUTTON. Press or until Repla, Keep and Delet are shown along the right-hand edge of the
display.

Press Repla
to replace that existing function with the one just programmed. BUTTON
PROGRAMMED! is displayed.

To keep the existing function and forget the function just programmed, press Keep

To delete the existing function and forget the function just programmed, press Delete
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.
.
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Function Keys
Changing Function Key Labels
You can replace the default label shown for any function key with you own custom label of up to 13
characters.
To change the function key labels:
1. To exit any other mode, press
1. Press
Exit and then press any
below the display.
Label:

Edit allows you replace the current labels, see the steps below.

Inspect displays the default labels.

Restore replaces any custom labels with the default labels.

Done exits the button labelling options.
1. Press
Edit.
1. Select the function key whose label you wish to change.
1. Begin entering the New Label text using the phone keypad.



Each number key is marked with the letters it provides. You may have to press the key
more than once depending on the character required. For example, the key 6 is also
marked as M, N and O. To enter an O, re-press the 6 key until an 0 is displayed.
If the next character you want is on another key, simply key the next character.
If the next character you want to enter is on the same key just used, press
cursor right and then enter the character.

Pressing * once enters a . (period). Pressing it twice enters a *(asterix).

Pressing # once enters a - (dash). Pressing it twice enters a # (hash).

By default the first letter entered and the first letter after any space are entered in uppercase whilst all other character are entered in lower-case. To change the case of the
current character, press
Case.

To enter a space, press

Press



to move the
Space.
to move the cursor one space right.
If you make a mistake, press
cursor.
Backspace to delete the character to the left of the
If you have made a mistake in the middle of a character string and do not wish to
backspace and re-enter all the characters, press to step back to one character before
the point where you wish to edit. Either; insert the new character or press
Backspace
to delete the character to the left of the cursor.
To delete all the current text, press
Clear.
1. When the new name is set as required, press
without saving the changes, press
Cancel.
1. Select another button to re-label or press
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Save. To return to the label options screen
Done.
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System Features
Introduction
As well as your phones specific features, you can access a number of system features by dialling short
codes.
These instructions are for the system's default configuration. They assume that you are using the default
feature codes. It also assumes that you have full access to all features and the public phone network.
Making Calls
To make internal calls:
If your system administrator has allocated you the Ring Back When Free feature (see RBak+ - Ringback
When Free) under a dial pad digit, you can:
7. When you call an extension that does not answer or is busy, press
that extension.
RBak to set a callback on
7. When the extension you called becomes free, your phone will ring (a burst of three rings).
7. Lift the handset and the extension is called automatically.
7. When the extension you called is free, your phone will ring (a burst of three rings).
7. Lift the handset and the extension is called automatically.
To make external calls:
Either:

Dial the number (prefixed by the access code, if required).

Use a speed dial code (contact your system administrator for a list of your speed codes).
or
If you hear busy tone while dialling, then the call may be barred. Your system administrator can bar
certain calls, such as those to premium rate numbers and international calls.
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System Features
Answering Calls
To answer calls at your own extension:

Pick up the handset.

When in headset mode, press the button associated with the alerting call.
or
The default ringing cadences are:

Internal calls - single ring cadence

External calls - double ring cadence.
These can be changed by your system administrator.
To answer calls at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

*30 to answer a call ringing anywhere.

*31 to answer a call within your group.

*32*201# to answer the call for a particular extension, in this example 201.
Note

If your phone rings for any longer than a specified period (15 seconds in default), any re-direction
feature that you have activated, such as voicemail or call forwarding, will come into effect.
Call Forwarding
Your calls can be forwarded to another extension or an external number when you are away from your
desk (on no answer), when your extension is busy or for all calls (for example when you go on holiday).


To set the number to which your calls are forwarded, dial *07*201#, forwarding to 201 in this
example.
To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. A D is displayed. To switch it
off, dial *02.

To switch Forward On Busy On, dial *03. To switch it off, dial *04.

To switch Forward On No Answer On, dial *05. To switch it off, dial *06.

To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for
Forward Unconditional On only.
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Diverting Calls
You can divert your calls to another extension. In the examples below, N is the extension to which you
want your calls diverted.
Note

If you do not answer calls at the temporary extension, they are forwarded to your own voicemail
or call forwarding number.
To divert calls at another extension:

Dial *12*N# from the extension you are temporarily using.

Dial *13*N# to re-direct the calls back to your own extension, before you return to it.
To divert calls at your own extension:

Dial *14*N# from your own extension.

Dial *14*# to cancel either feature from your own extension.
Do Not Disturb
You may choose to receive no calls at all or only those from particular callers on your exceptions list:

To switch Do Not Disturb on (with or without exceptions), dial *08. An N is displayed. To switch it
off, dial *09.

To add a number to the exception list, dial *10*N#.

To delete a number from the exception list, dial *11*N#.
Note

Your callers, other than your exceptions, either hear busy tone or are re-directed to your voicemail.
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IP Office 3.2
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[15-601076] Issue [4] (5 June 2006)
System Features
Voicemail
You can enable voicemail to allow callers to leave messages when you are out of the office, away from
your desk or engaged on another phone call. Voicemail messages can be retrieved internally or
externally via any phone. Your voicemail may be set up to deliver your messages by calling you
whenever you hang up: this feature is known as Voicemail Ringback.
Note

Not all systems support voicemail or have voicemail installed.
The following options are available for voicemail:

To switch voicemail on, dial *18. To switch it off, dial *19.

To retrieve your voicemail, dial *17.

To turn Voicemail Ringback on, dial *48. To turn it off, dial *49.
Dialling a number while listening to your messages invokes further facilities:



Once messages have been delivered, they are held on the system for 24 hours (this is fixed for
Voicemail Lite, but can be varied by your system administrator if your IP Office is equipped with
VoicemailPro).
You can collect your voicemail from another extension by using the PIN your system
administrator has set up for you. You can collect your messages if you are out of the office, by
either dialling from a number that has been registered for the purpose or by dialling your
extension number and PIN when prompted. If validation is successful, then dial 2 to retrieve your
mail.
The system administrator also specifies the reception number, to which the call is diverted if the
caller dials 0, and your email address if your voicemail and email are integrated.
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[15-601076] Issue [4] (5 June 2006)
2410 and 5410 User Guide
Default Feature Codes
The following are the normal default feature codes available to all users. Your system administrator may
add additional codes for other features and for speed dials.
The N, where shown, should be replaced by the appropriate number. For example, with *07*N#, replace
N with the extension to which you want your calls forwarded when you have forwarding switched on.
*00
Cancel All Forwarding
*32*N#
Call Pick Up Extension
*01
Forward Unconditional On
*33*N#
Call Queue
*02
Forward Unconditional Off
*34
Hold Music
*03
Forward on Busy On
*35*N#
Extn Login
*04
Forward on Busy Off
*36
Extn Logout
*05
Forward on No Answer On
*37*N#
Park Call
*06
Forward on No Answer Off
*38*N#
Ride Call
*07*N#
Forward to Number
*39
Relay On
*08
Do Not Disturb On
*40
Relay Off
*09
Do Not Disturb Off
*41
Relay Pulse
*10*N#
Do Not Disturb Exception Add
*42
Relay On
*11*N#
Do Not Disturb Exception Delete
*43
Relay Off
*12*N#
Follow Me Here
*44
Relay Pulse
*13*N#
Follow Me Here Cancel
*45*N#
Call Steal
*14*N#
Follow Me To
*46
Call Steal
*15
Call Waiting On
*47
Conference Add
*16
Call Waiting Off
*48
Voicemail Ringback On
*17
Voicemail Collect
*49
Voicemail Ringback Off
*18
Voicemail On
*50
Forward Hunt Group Calls On
*19
Voicemail Off
*51
Forward Hunt Group Calls Off
*20*N#
Set Hunt Group Night Service
*52
Clear Call
*21*N#
Clear Hunt Group Night Service
*53*N#
Call Pickup Members
*29
Toggle Calls
*57*N#
Forward on Busy Number
*30
Call Pick Up Any
*70*N#
Dial Physical Extn by Number
*31
Call Pick Up Group
*71*N#
Dial Physical Extn by ID
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[15-601076] Issue [4] (5 June 2006)
Index
A
about this guide..........................................................1
admin/admin1 ..........................................................29
automatic gain control..............................................26
B
bridged appearance ...................................................3
buttons .......................................................................1
C
call
answering .......................................................6, 33
clearing ...........................................................7, 36
conference ..........................................................13
forwarding ...........................................................33
hold .....................................................................11
log ...........................................................17, 22, 24
making ......................................................7, 21, 32
transfer................................................................12
waiting.................................................................36
call appearance keys .................................................3
call coverage appearance..........................................3
call log
converting to speed dial......................................17
deleting ...............................................................22
making calls ........................................................21
overview..............................................................18
setting .................................................................20
setup ...................................................................24
using ...................................................................19
viewing ................................................................21
changing function key labels....................................31
clearing a call .............................................................7
connected ..................................................................3
D
default feature codes ...............................................36
delete
call log entry........................................................22
speed dial ...........................................................17
dialing a speed dial ..................................................16
display........................................................................5
display contrast ........................................................24
display keys .............................................................27
diverting ...................................................................34
do not disturb .....................................................34, 36
E
editing a speed dial ..................................................17
erasing
all settings ...........................................................26
logged calls .........................................................22
external calls ............................................................32
F
forwarding ..........................................................33, 36
function keys ......................................................27, 31
H
headset ......................................................................8
hold ..........................................................................11
hunt group................................................................36
I
incoming calls ............................................................6
internal calls .............................................................32
L
language ..................................................................25
line appearance .........................................................3
longhand programming ............................................30
M
making calls ...................................................7, 21, 32
message ..................................................................13
mute .........................................................................10
P
park call....................................................................36
pick up......................................................................36
programming
function key.........................................................27
longhand .............................................................30
shorthand ............................................................29
R
redial ........................................................................10
relay .........................................................................36
ring cadences...........................................................33
ring options ..............................................................23
S
self test.....................................................................25
shorthand programming...........................................29
speakerphone ............................................................9
speed dial
adding .................................................................15
call log entry........................................................17
deleting ...............................................................17
dialling.................................................................16
editing .................................................................17
overview..............................................................14
save ....................................................................21
using .....................................................................9
system features..........................................................3
T
transfer .....................................................................12
V
voicemail ............................................................35, 36
volume .....................................................................26
follow me..................................................................36
2410 and 5410 User Guide
IP Office 3.2
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[15-601076] Issue [4] (5 June 2006)
2410 and 5410 User Guide
Performance figures and data quoted in this document are typical, and must be specifically confirmed in
writing by Avaya before they become applicable to any particular order or contract. The company
reserves the right to make alterations or amendments to the detailed specifications at its discretion. The
publication of information in this document does not imply freedom from patent or other protective rights
of Avaya or others.
Intellectual property related to this product (including trademarks) and registered to Lucent Technologies
have been transferred or licensed to Avaya.
All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya
Inc. All other trademarks are the property of their respective owners.
This document contains proprietary information of Avaya and is not to be disclosed or used except in
accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent to "wgctechpubs@avaya.com".
© 2006 Avaya Inc. All rights reserved.
Avaya
Unit 1, Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
England
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Web: http://www.avaya.com/ipoffice/knowledgebase
2410 and 5410 User Guide
IP Office 3.2
Page 38
[15-601076] Issue [4] (5 June 2006)
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