Avaya 2420 Telephone User Manual

IP Office
2420 User Guide
40DHB0002USEG - Issue 1 (29/04/2003)
The 2420 Telephone
Page ii
Contents
The 2420 Telephone ................ 3
Overview of the 2420 ................................... 3
Call Appearance Keys.................................. 4
Basic Call Handling
Features .................................... 5
Answer a Call............................................... 5
Make a Call .................................................. 5
Speed Dial ................................................... 6
Hold.............................................................. 6
Redial........................................................... 6
Speakerphone.............................................. 7
Transfer........................................................ 7
Conference .................................................. 8
Message ...................................................... 8
Speed Dials............................... 9
Overview of Speed Dials.............................. 9
Using Speed Dials ..................................... 10
Dialing a Speed Dial Number................. 10
Deleting a Speed Dial ............................ 10
Editing a Speed Dial .............................. 10
Converting a Call Log Entry to a
Speed Dial ............................................. 10
Adding a New Speed Dial ...................... 11
Overview of the Display Keys .................... 20
Display Mode............................................. 21
Display Key Programming ......................... 22
Shorthand Programming Mode ............. 23
Longhand Programming........................ 24
Display Key Functions........................... 25
System Features.....................54
Introduction................................................ 54
Making Calls .............................................. 54
Answering Calls......................................... 54
Call Waiting ............................................... 55
Call Forwarding ......................................... 55
Diverting Calls ........................................... 55
Do Not Disturb ........................................... 56
Voicemail ................................................... 56
Default Feature Codes .............................. 57
Index ........................................58
Using the Call Log ................. 12
Overview of the Call Log ............................ 12
Using the Call Log...................................... 13
Viewing the Call Log .............................. 13
Making Calls from the Call Log .............. 13
Saving a Call Log Entry to Your Speed
Dial List .................................................. 13
Deleting a Call Log Entry ....................... 14
Erasing All Logged Calls........................ 14
Setting Which Calls are Logged............. 14
2420 Options .......................... 15
Overview of 2420 Options.......................... 15
Selecting Personalized Options ................. 16
Changing the Ring Pattern..................... 16
Adjusting the Display Contrast............... 16
Call Log Setup ....................................... 17
Switch Visual Ring On/Off...................... 17
Using Self Test ...................................... 17
Selecting the Display Mode ................... 17
Default Phone/Erase All Settings........... 18
Language............................................... 18
Automatic Gain Control (AGC)............... 19
Display Keys .......................... 20
2420 User Guide
IP Office
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40DHB0002USEG - Issue 1 (29/04/2003)
The 2420 Telephone
Page 3
The 2420 Telephone
Overview of the 2420
This guide covers the use of the Avaya 2420 telephone on Avaya IP Office
telephone systems. The diagram below shows the main 2420 telephone
features.
1. Display & Feature buttons: Shows key function names and call
information.
2. Message lamp - Lit when the user has voicemail messages. Can also
be set to flash when the phone is ringing.
3.
Previous/Next Page - Move through the different pages of the
call handling, speed dials and call log screens. Also used to move the
cursor during data entry.
4.
Messages: Access the user's mailbox.
5. Call Handling Buttons: See "Basic Call Handling Features" on page 5.
• Hold: Place call on hold, retrieve held call.
• Transfer: Transfer call.
• Conference: Conference held calls.
• Drop: Drop call.
• Redial: Redial last number dialed.
6. Dialpad: Standard 12-button pad for dialing telephone numbers.
7.
Volume Controls: Adjust the speaker, handset,
headset, or ringer volume depending on which is currently in use.
8.
Speaker: Access the speakerphone. The light associated with
this button turns on when the speakerphone is active.
9.
Mute: Turns the microphone on/off. When in use, the
associated light is on and the caller cannot hear you.
10.
Headset: Switches from handset to headset. The light
associated with this button turns on when the headset is active.
11.
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Exit: Returns you to the main call handling screen.
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The 2420 Telephone
Page 4
Call Appearance Keys
Normally, the first page of the main call handling screen contains three
keys set as 'call appearance' keys. These are indicated as a=, b= and c=.
• Note: The number of call appearance keys can be varied and the
descriptive text shown next to the key when idle can be changed. See
"Display Keys" on page 20.
Having more than one call appearance key is useful. When holding a call
you can answer another call and then use the call appearance keys to
switch between calls.
If you are set to receive call waiting indication, the waiting call is shown
against the next call appearance key. Again you can switch between calls
using the call appearance keys.
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•
Incoming Call:
A symbol next to a call appearance key indicates an incoming call.
• Pressing the adjacent
key answers the call and puts any other
current call on hold.
•
Connected:
A symbol next to a call appearance key indicates that it is the currently
connected call. The caller's telephone number (if available) is also
shown.
• Pressing the adjacent
key puts the call on hold. An H is also
shown on the display.
•
On Hold:
A symbol next to a call appearance key indicate a call on hold.
• Pressing the adjacent
key takes the call off hold and puts any
other current call on hold.
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Basic Call Handling Features
Page 5
Basic Call Handling Features
Answer a Call
When a call arrives at your 2420 telephone, you hear a ringing tone and a
blinking bell icon appears on the associated call appearance.
To answer an incoming call
Do one of the following:
• If you are not active on another call, answer the call using your handset,
headset, or speakerphone (see "Speakerphone" on page 7).
• If you are active on a call already, place the active call on hold ("Hold"
on page 6), and then answer the incoming call.
• If the call appearance for the ringing call is not displayed on the current
to return to the first page of the Home screen.
screen page, use
When you locate the call appearance for the ringing call, press the
corresponding call appearance button.
Make a Call
You can make calls from the 2420 telephone using a variety of methods.
To make a call manually
1. Go off hook using the handset, headset, or speaker.
2. When you hear dial tone, enter the extension or telephone number
using the dialpad. If you are calling an external number, be sure to
include the required code (for example, “9”) to access an outside line.
To have the 2420 telephone make a call automatically
Do any of the following:
• Press to have the 2420 telephone dial the last number that you dialed.
• Access the Call Log and initiate a call to a specific entry. See "Using the
Call Log" on page 13.
• Access the Speed Dial List in your personal directory and initiate a call
to a specific entry. See "Speed Dials" on page 9.
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Basic Call Handling Features
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Speed Dial
The Speed Dial feature allows you to have the 2420 telephone
automatically dial calls to telephone numbers stored in your personal
directory. See "Speed Dials" on page 9
To make a call to a personal directory entry using the Speed Dial
feature
SpDial softkey. The Speed Dial
1. From the Home screen, press the
screen is displayed.
2. Press the button next to the entry you want to call.
3. If the entry you want is not displayed, use
and
through the entries.
4. The 2420 telephone dials the number for you.
to cycle
Hold
The Hold feature puts a call on hold until you can return to it.
To put a call on hold
1. Press
.
To return to the held call
1. Press the call appearance button of the held call.
Redial
The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number (up to 24 digits) you dialed.
To redial the last number that you dialed
1. Press
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.
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Basic Call Handling Features
Page 7
Speakerphone
The two-way built-in speakerphone allows you to make and answer calls
without lifting your handset. Keep in mind that two-way speakerphones may
not operate satisfactorily in every environment (such as in very noisy
locations).
To make or answer a call without lifting the handset, or to use the
speakerphone with any feature
.
1. Press
2. Make or answer the call, or access the selected feature.
3. Adjust speakerphone volume if necessary.
• To change the volume use the
and
buttons. The display
shows the volume level. (There are eight volume levels.)
To change from the speakerphone to the handset
1. Pick up the handset and talk.
To change from the handset to the speakerphone
.
1. Press
2. Hang up the handset.
To end a speakerphone call
1. Press
again.
Transfer
The Transfer feature allows you to transfer a call from your telephone to
another extension or outside number.
To transfer the current call to another extension
1. While on a call, press
.
2. When you hear dial tone, dial the number to which the call is to be
transferred.
3. Do one of the following:
• To transfer the call without announcing it, press
again and
hang up. The transfer is complete.
• To announce the call before transferring it, wait for the called party
to answer. Go to Step 4.
4. When the called party answers, announce the call.
• If the line is busy or if there is no answer, press
. Then, you
can return to the held call by pressing its call appearance button.)
5. Press again and hang up to complete the transfer. The “Transfer
Completed” message is displayed.
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Basic Call Handling Features
Page 8
Conference
The Conference feature allows you to conference up to six parties
(including yourself) on a call.
To add another party to a call
1. Press
.
2. When you hear dial tone, dial the number of the person you want to add
to the call.
3. Wait for an answer.
4. To add the person to the call, press
again.
• If the called party does not answer or does not want to join the
. Then, you can return to the held call by
conference, press
pressing its call appearance button.
5. Repeat Steps 1 through 4 for additional conference connections.
To add a held call to an active call
1. Press
.
2. When you hear dial tone, press the call appearance button
corresponding to the held call.
3. Press again
.
Message
Your Message lamp turns on when a caller has left a message for you.
Press the
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button to retrieve your messages, and follow the prompts.
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Speed Dials
Page 9
Speed Dials
Overview of Speed Dials
The 2420 can store up to 104 personal speed dials. The list of these speed
dials is accessed by pressing
SpDial.
•
•
•
•
•
The list is sorted alphabetically.
and
to move between pages.
Press
Press the appropriate letter key to move direct to the first page with
a matching name.
or
next to an entry to call the associated number.
Press the
key options to perform other actions.
Use the
Pressing
speed dial.
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Add or
Edit gives access to the details of a particular
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Speed Dials
Page 10
Using Speed Dials
Dialing a Speed Dial Number
You can use the speed dial directory to make a call with the handset on
hook or off hook.
1. Press
SpDial. If
SpDial is not shown, press
to exit the
current screen.
2. Press
and
to display different pages of speed dials. Press the
matching letter key to go straight to the first page with a matching entry.
3. When the required entry is displayed, press the adjacent
or
key.
Deleting a Speed Dial
1. Press
SpDial. If
SpDial is not shown, press
to exit the
current screen.
2. Press
Delete.
3. Select the speed dial entry you want to delete.
and
to display different pages of speed dials. Press
• Press
the matching letter key to go straight to the first page with a
matching entry.
4. When the required entry is displayed, press the adjacent
or
key.
A request for confirmation will appear.
5. Press
Yes to delete the entry or
Cancel to exit without
deleting.
6. Select another entry to delete or press
Done to return to the speed
dial list.
Editing a Speed Dial
1. Press
SpDial. If
SpDial is not shown, press
to exit the
current screen.
2. Press
Edit.
3. Select the speed dial entry you want to edit.
and
to display different pages of speed dials. Press
• Press
the matching letter key to go straight to the first page with a
matching entry.
4. When the required entry is displayed, press the adjacent
or
key.
5. Edit the speed dial using the same methods as for adding a new speed
dial. See "Adding a New Speed Dial" on page 11.
6. After saving or canceling any changes you will be returned to the speed
dial selection list. Select another speed dial to edit or press
Done
to return to the speed dial list.
Converting a Call Log Entry to a Speed Dial
See "Saving a Call Log Entry to Your Speed Dial List" on page 13.
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Speed Dials
Page 11
Adding a New Speed Dial
1. Press
SpDial. If
SpDial is not shown, press
to exit the
current screen.
2. Press
Add.
• If a message stating that the speed dial list is full appears, you must
first delete an existing entry before adding any new entry. See
"Dialing a Speed Dial Number" on page 10.
3. The speed dial editing menu appears with Name underlined and a
cursor following it.
• You can switch between Name and Number entry by pressing the
key next to the item you want to edit. The
options also
change accordingly.
4. With Name selected, begin entering text using the telephone keypad.
Each key is marked with the letters and number it provides. You may
have to press the key more than once depending on the character you
require.
• For example, the key 2 is also marked as A, B and C. To enter a C,
press 2 until a C is displayed.
• If the next character you want to enter is on the same key, press
to move the cursor right and then enter the character.
• By default the first letter is enter in upper-case and the phone then
switches to lower-case entry mode. To change the case of the
current character press
Case.
Space.
• To enter a space press
• To insert characters rather than replace characters, press the
key next to Insert Mode. When Insert Mode is on, a appears next
to it.
and
keys to move the cursor. In Insert Mode, the
• Use the
key moves the cursor left, otherwise it acts as a backspace key.
• Pressing * enters * or . characters.
• Pressing # enters # or – characters.
5. When the name is set as required, select Number.
6. Enter the number required using the dialing keypad. . For external
numbers remember to enter any external dialing prefix required.
• To enter a hyphen, press
Hyphen. This does not affect the
number dialed but may help make numbers more readable.
• To enter a 1.5 second pause, press
Pause. This will appear as
a , (comma) character in the telephone number.
7. Do one of the following:
• To save the speed dial and return to the speed dial list, press
Save.
• To return to the speed dial list without saving the changes press
Cancel.
• To return to the call handling screen without saving the changes
press
.
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Using the Call Log
Page 12
Using the Call Log
Overview of the Call Log
The 2420 maintains a call log, accessed by pressing
Log.
This log can store up to 100 entries. These can be incoming answered
calls, incoming unanswered calls and outgoing calls.
You can select which types of calls are included in the log. You can also
use call log entries to make return calls or convert the entry into a speed
dial for future use.
•
WARNING: Calls made using dialing such as pin codes and other
information will appear in the call log. Either logging of outgoing calls
should be switched off or those call logs removed manually.
•
Note: Outgoing calls made using methods other than through the dial
pad are not logged.
The details shown are:
•
•
•
•
Logged calls are shown with the most recent first.
The name of the called or calling party is shown if available.
The number of the called or calling party is shown.
and
to display further pages of entries.
Press
Pressing the
particular call.
•
•
•
•
•
•
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or
key next to a log entry display further details of that
The type of log entry, ie. Answered, Un-answered or Outgoing.
The name of the called or calling party is shown if available.
The number of the called or calling party is shown.
The date and time of the call.
and
to display the previous or next logged call.
Press
The
keys provide a number of actions.
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Using the Call Log
Page 13
Using the Call Log
Note: Whilst in the call log you cannot make calls. You can still receive calls
and handle them using the dialpad key functions.
Viewing the Call Log
1. Press
Log. If
Log is not shown press
to exit the current
screen.
2. Press
and
to display different pages of log entries.
• To exit the call log and return to the previous screen press
Done.
• To exit the call log and return to the call handling screen press
.
• To view the details of a particular log entry, press the
or
key
next to the entry.
Making Calls from the Call Log
1. Press
Log. If
Log is not shown press
to exit the current
screen.
2. Press
and
to display different pages of log entries.
3. When you locate the entry you want to call, press the
or
key
next to the entry.
4. Press
Call make the call.
• If the number shown is external but doesn't include the external
dialing prefix used by your telephone system, go off-hook, dial the
prefix and then press
Call.
Saving a Call Log Entry to Your Speed Dial List
1. Press
Log. If
Log is not shown press
to exit the current
screen.
2. Press
and
to display different pages of log entries.
3. When you locate the entry you want to call, press the
or
key
next to the entry.
4. Press
Save. The speed dial editing screen appears, pre-filled with
the details from the call log entry. See "Adding a New Speed Dial" on
page 11.
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Using the Call Log
Page 14
Deleting a Call Log Entry
1. Press
Log. If
Log is not shown press
to exit the current
screen.
2. Press
and
to display different pages of log entries.
3. When you locate the entry you want to call, press the
or
key
next to the entry.
4. Press
Delete. The entry is deleted from the Call Log and the
details of the next call are shown.
5. Press Done to return to the main
• To exit the logged call details and return to the main call log screen
press
Done.
• To exit the call log and return to the call handling screen press
.
Erasing All Logged Calls
Loss of power to the 2420 phone will cause all call log entries to be deleted.
The Erase All option also deletes all logged calls. Note however that this
also deletes all speed dial entries and phone personalization options. See
"Default Phone/Erase All Settings" on page 18.
Setting Which Calls are Logged
Note: If you change these settings, any call details already in the call log
that no longer match the selection are deleted.
1. Press
Option. If
Option is not shown press
to exit the
current screen.
2. Press
Log Setup. A menu showing the different call types and the
current log setting for each appears.
3. To toggle a particular setting between Yes and No, press the
key
next to it.
• Alternatively, press the
key next to a call type to underline its
current setting and then press
Yes/No to change the value of
the currently underlined setting.
4. Do one of the following: Note: If you press the Save softkey after
changing the settings, any existing call log entries that do not match the
call types selected are deleted from the call log.
• To save the settings and return to the options menu, press
Save. You will hear a confirmation tone.
• To return to the options menu without saving any changes, press
Cancel.
• To return to the call handling screen without saving any changes,
press
.
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2420 Options
Page 15
2420 Options
Overview of 2420 Options
The options menus are accessed by pressing
Option. These menus
allow you to adjust a number of 2420 features.
• Ring Pattern:
Set the ringing used by the 2420. See "Changing the Ring Pattern"
on page 16.
• Contrast:
Adjust the display contrast. See "Adjusting the Display Contrast" on
page 16.
• Log Setup:
Configure which calls appear in the call log. See "Setting Which
Calls are Logged" on page 14.
• Visual Ring:
Use the phones lamps to indicate ringing. See "Switch Visual Ring
On/Off" on page 17.
• Self Test:
Test the phone. See "Using Self Test" on page 17.
• Display Mode:
Select the order in which functions are shown against display keys.
See "Display Mode" on page 21.
• Language:
Select the phone's display language. See "Language" on page 18.
• Erase All:
Reset the telephone to its default settings. See "Default
Phone/Erase All Settings" on page 18.
• Handset AGC/Headset AGC:
Switch handset/headset automatic gain control on/off. See
"Automatic Gain Control (AGC)" on page 19.
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•
•
or
next to it.
To select an option, press the
key actions change according to the current available actions.
The
•
•
To exit and return to the normal call handling screen press
.
Whilst in the options menus, you can still make and receive calls using
the telephone keypad controls.
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2420 Options
Page 16
Selecting Personalized Options
Changing the Ring Pattern
The Ring Pattern option allows you to choose a personalized ringing
pattern for your telephone. You can choose from among eight different
patterns. This alters the tone and style of ringing used by the phone, the
number of rings will still vary according to the type of call.
• Note: If you receive a call while selecting a ring pattern, you are
automatically returned to the call handling screen.
1. Press
Option. If
Option is not shown press
to exit the
current screen.
2. Press
Ring Pattern. A menu with the current ring pattern appears.
3. To select a ringing pattern use either the
and
keys or press a
dial pad key between 1 and 8. You will hear the selected ringing pattern.
4. To hear the ringing pattern again press
Play or repress the dial
pad key.
• When you have selected a ringing pattern, press
Save. You will
hear a confirmation tone and be returned to the options menu.
• If you want to return to the options menu without changing the ring
pattern, press
Cancel.
Adjusting the Display Contrast
You can adjust the contrast level on the telephone display. You can choose
from among fifteen levels of contrast.
Option. If
Option is not shown press
to exit the
1. Press
current screen.
2. Press
Contrast. A menu with the current contrast setting appears.
and
keys to adjust the level of contrast.
3. Use the
4. When the contrast is set as required, either:
• Return to the options menu by pressing
Done.
•
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Return to the call handling screen by pressing
.
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2420 Options
Page 17
Call Log Setup
Through the Option menu you can specify which types of calls should be
included in the 2420's call log. See "Setting Which Calls are Logged" on
page 14.
Switch Visual Ring On/Off
With visual ringing on, the phones lamp flashes when the phone is ringing.
Option. If
Option is not shown press
to exit the
1. Press
current screen.
2. Press
Visual Ring. A menu showing the current setting appears.
3. To change the current setting, either press the
key next to the
setting or press
Yes/No.
4. Do one of the following:
• To save the setting and return to the options menu, press
Save. You will hear a confirmation tone.
• To return to the options menu without saving any changes, press
Cancel.
• To return to the call handling screen without saving any changes,
press
.
Using Self Test
Self test can be used to display information about the phone and to check
operation of the lamps and display. The information may be required by a
telephone system maintainer.
1. Press
Option. If
Option is not shown press
to exit the
current screen.
2. Press
Self Test. The a screen of information appears.
3. Press and hold the
Test key. The screen lines should all go black
and all the phone lamps should come on.
4. Do one of the following:
• To return to the options menu, press
Done.
•
To return to the call handling screen, press
.
Selecting the Display Mode
See "Display Mode" on page 21.
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2420 Options
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Default Phone/Erase All Settings
The Erase All option allows you to reset all personalized settings entered
through the 2420's Option menus (except contrast level). It also deletes all
entries in the phones Call Log and Speed Dial lists.
1. Press
Option. If
Option is not shown press
to exit the
current screen.
2. Press
Erase All. A message is displayed indicating that the Speed
Dial List and Call Log will be erased, and that the User Options will be
reset to the factory default values.
3. If you do not want to erase all, do one of the following:
• To return to the options menu without erasing, press
Cancel.
• To return to the call handling screen without erasing, press
.
4. To continue with erasing, press
Erase. You will be asked to
confirm the action.
• If you want to erase all settings, press
Erase again.
Cancel.
• To return to the options menu without erasing, press
•
To return to the call handling screen without erasing, press
.
Language
When the 2420 telephone is first installed, it is set to display screen text in
English. You can select the language that you would prefer from the
following:
• English, German (Deutsch), French (Français), Spanish (Español),
Italian (Italiano), Dutch (Nederlands) or Portuguese (Português).
• Note: This does not alter your user language setting on the
telephone system.
1. Press
Option. If
Option is not shown press
to exit the
current screen.
2. Press
Language. A menu listing the available languages appears,
with the current language underlined.
3. Press the
or
key next to the language required. The screen text
changes to the language selected.
4. Do one of the following:
• To save the settings and return to the options menu, press
Save. You will hear a confirmation tone.
• To return to the options menu without saving any changes, press
Cancel.
• To return to the call handling screen without saving any changes,
.
press
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2420 Options
Page 19
Automatic Gain Control (AGC)
Automatic Gain Control (AGC) raises the volume when a caller is speaking
quietly and lowers the volume when the caller is loud. The 2420 supports
AGC for both the handset and the headset if connected.
1. Press
Option. If
Option is not shown press
to exit the
current screen.
or
key. A menu listing the current settings for the
2. Press a
handset and headset appears.
3. To toggle a particular setting between Yes and No, press the
key
next to it.
• Alternatively, press the
key next to a call type to underline its
current setting and then press
Yes/No to change the value of
the currently underlined setting.
4. Do one of the following:
• To save the settings and return to the options menu, press
Save. You will hear a confirmation tone.
• To return to the options menu without saving any changes, press
Cancel.
• To return to the call handling screen without saving any changes,
.
press
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Display Keys
Page 20
Display Keys
Overview of the Display Keys
The
,
and
keys can be used to access a range of functions. The
display adjacent to the key shows the function name.
Some of these functions are default functions supported by all 2420 phones
(eg. SpDial, Log and Option). Others are functions programmed by the
System Administrator for your telephone system.
The main screen has three pages. This means that the eight
and
keys on each page can be used for up to 24 functions. To move between
pages use the
and
keys.
In the example above:
• The first three keys have been set as call appearance lines. See
"Call Appearance Keys" on page 4.
• Keys 5 and 6 have been set to monitor system park slots 1 and 2.
The indicates a call is currently parked in slot 1.
• Key 7 has been set to the SAC (Send All Calls) function.
• Key 8 has been set to VMOn, a function which toggle use of the
user's voicemail mailbox on/off. The indicates that this function is
currently on.
or
would display the other two pages of
• Pressing either
programmed functions set for this phone.
Programming Your Own Functions:
If the phone has been setup with the Admin function assigned to a display
key, you can select and program your own function choices against other
keys. See "Display Key Programming" on page 22.
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Display Mode
The phone has two display modes. These control the order in which
functions are assigned to the display keys. The modes are:
•
Normal Mode:
In this mode the 3 pages of
and
keys are ordered sequentially.
The
keys at the base of each page provide the SpDial, Log and
Option options.
•
Call Center Mode:
and
key functions are repeated against
In this mode some of the
keys on the first two screen pages. The
keys for SpDial,
the
Log and Option are only shown on the third screen page.
To change the Display Mode:
1. Press
Option. If
Option is not shown press
to exit the
current screen.
2. Press
Display Mode. A menu showing the current setting appears.
3. To change the current setting, either press the
key next to the
setting or press
Yes/No.
4. Do one of the following:
• To save the settings and return to the options menu, press
Save. You will hear a confirmation tone.
• To return to the options menu without saving any changes, press
Cancel.
• To return to the call handling screen without saving any changes,
.
press
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Display Key Programming
If any of the keys on the phone is programmed with an Admin or Admin 1
function, it allows you to program further functions against other display
keys.
The tables below list the user programmable functions. For full details of
how each function works see "Display Key Functions" on page 25.
The following table lists those functions programmable via an Admin key.
Name
Acct
AD
Admin
Apear
AutCB
CFrwd
CPark
CPkUp
Dir
DPkUp
Drop
GrpPg
HdSet
HfAns
HGNS+
Park
Prog
RngOf
SAC
Spres
Timer
TmDay
Description
Account Code Entry
Abbreviated Dial
Self-Administer
Call Appearance
Automatic Callback
Call Forwarding All
Call Park
Call Pickup
Directory
Directed Call Pickup
Drop
Group Paging
Headset Toggle
Internal Auto-Answer
Set Hunt Group Night Service
Call Park to Other Extension
Abbreviate Dial Program
Ringer Off
Send All Calls
AD Suppress
Timer
Time of Day
Toggles
No
No
No
No
Yes
Yes
Yes
No
No
No
No
No
Yes
Yes
No
No
No
Yes
Yes
Yes
Yes
Yes
Data
Optional
Yes
No
Optional
No
Optional
Optional
No
No
Yes
No
Yes
No
No
Yes
Yes
Yes
No
No
No
No
No
The following table lists those functions programmable via an Admin 1 key.
Name
Park
<User>
<Group>
<Number>
Flash
2420 User Guide
IP Office
Description
Park
User
Group
Dial
Hook Flash
Toggles
No
No
No
No
No
Data
Yes
Yes
Yes
Yes
No
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Shorthand Programming Mode
1. Press
Admin or
Admin 1. See "Display Key Programming" on
page 22.
2. The function selection menu appears. The names down the right-hand
side are the functions you can select to assign to a key (except Expl?,
see below).
•
switches to longhand programming mode, see
Pressing Expl?
"Longhand Programming" on page 24.
3. Use
>>> and
<<< to move through the list of functions.
4. When the function required is shown, press the
key adjacent to its
name.
5. If the function requires some data to be entered, [ is shown at the
bottom of the display. Enter the data using the normal telephone
keypad.
6. The upper part of the display reverts to showing the functions currently
assigned to each
and
key.
7. Use the
and
keys to move between the pages of display keys.
8. Select the display key against which to program the new function by
pressing that
or
key.
• Do not select the slot used for the Admin function. Replacing this
function will lock the phone for further programming until reset
through the telephone system.
9. If the display slot is not already used, the display shows BUTTON
or
keys until EXIT is shown.
PROGRAMMED!. Press the
EXIT to end programming.
• Press
to continue programming other functions.
• Press Cont
10. If the display slot already has a programmed function, the display shows
FEATURE ON BUTTON. Press the
or
keys until Repla, Keep
and Delet are shown along the right-hand edge of the display.
to replace that existing function with the one just
• Press Repla
programmed. The display then shows BUTTON PROGRAMMED!
as above.
• Press Keep
to keep the existing function and forget the function
just programmed.
• Press Delete
to delete the existing function and forget the
function just programmed.
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Longhand Programming
1. Press
Admin or
Admin 1. See "Display Key Programming" on
page 22. .
2. Pressing Expl?
to switch to longhand programming mode.
3. Press Next
until the required function required is shown, then press
Selct
.
4. If the function requires some data to be entered, [ is shown at the
bottom of the display. Enter the data using the normal telephone
keypad.
5. The upper part of the display reverts to showing the functions currently
assigned to each
and
key.
and
keys to move between the pages of display keys.
6. Use the
7. Select the display key against which to program the new function by
pressing that
or
key.
• Do not select the slot used for the Admin function. Replacing this
function will lock the phone for further programming until reset
through the telephone system.
8. If the display slot is not already used, the display shows BUTTON
PROGRAMMED!. Press the
or
keys until EXIT is shown.
• Press
EXIT to end programming.
to continue programming other functions.
• Press Cont
9. If the display slot already has a programmed function, the display shows
FEATURE ON BUTTON. Press the
or
keys until Repla, Keep
and Delet are shown along the right-hand edge of the display.
to replace that existing function with the one just
• Press Repla
programmed. The display then shows BUTTON PROGRAMMED!
as above.
• Press Keep
to keep the existing function and forget the function
just programmed.
to delete the existing function and forget the
• Press Delete
function just programmed.
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Display Key Functions
This section lists the functions that can be programmed against
and
keys.
The shorthand and longhand names are shown. The shorthand name is the
name that is displayed next to the programmed key, along with any data
programmed for the function.
Those functions marked with a (!) can be programmed against a
or
key by the 2420 user. This programming requires the phone to already
have one key assigned to the Admin function. See "Display Key
Programming" on page 22.
Those functions marked with a (#) can also be programmed against a
or
key by the 2420 user. This programming requires the phone to
already have one key assigned to the Admin 1 function.
These functions can all be programmed by the System Administrator
through the telephone system. The command path is shown, for example:
[User | Button Programming | Emulation | Directory].
<Number> - Dial (#)
Dial the displayed number.
This function requires entry of the number to dial when programmed. The
number is then displayed next to the
key. This function can be
programmed through the phone by the user using an
Admin 1 key.
keys dials the associated number. Pressing the
key
Pressing the
again ends the call.
[User | Button Programming | Dial]
See also:
• "AD - Abbreviated Dial (!)" on page 26.
• "Prog - Abbreviated Dial Program (!)" on page 46.
<Group Name> - Group (#)
Answer or clear calls ringing a specific group.
This function requires entry of the group name in quotation marks when
programmed. The name is then displayed next to the
key. This function
can be programmed through the phone by the user using an
Admin 1
key and the group number.
key when calls to that group
A symbol appears next to the name and
are ringing. Press the
display details of one of those calls and options
) the call, answer the call (Answr
) or exit the group
to drop (Drop
monitor (
EXIT).
[User | Button Programming | Group]
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<User Name> - User (#)
See the status of a specific user and call that user.
This function requires entry of a user name in quotation marks when
programmed. That name is then displayed next to the
key. This function
can be programmed through the phone by the user using an
Admin 1
key and the user number.
The user name is underlined when the user is busy.
If the System Administrator has setup group monitoring of the same user,
pressing the
user key when the user is busy on a call displays several
options. These are Drop (end the user's call), Listn (listen to the call),
Aquir (takeover the call) and Intru (join the call).
Pressing the
key calls the user. If the user is busy when called,
information about their busy state is displayed.
[User | Button Programming | User]
Absnt - Set Absent Text
Set the users current absence message setting.
This function is not supported through 2420 display keys.
[User | Button Programming | Advanced | Set | Set Absent Text]
Acct - Account Code Entry (!)
Make a call using an account code or enter an account code during a call.
This function can be programmed with or without data. This function can be
programmed through the phone by the user using an
Admin key.
If programmed with data, the account code entered when programmed
must match a valid account code set on the telephone system. The
Acct key displays that number.
If programmed without data, ENTER ACCOUNT is displayed after
Acct
is pressed. Enter an account code and press > Set
.
If the account code entered does not match a valid account code set on the
telephone system, RENTER ACCOUNT is displayed.
An
Acct key can be pressed before or during a call.
[User | Button Programming | Emulation | Account Code Entry]
AD - Abbreviated Dial (!)
Dial the displayed number.
This function requires entry of a number to dial when programmed. The
AD key displays that number. This function can be programmed through
the phone by the user.
The number does not have to be a complete number, the user can dial
additional digits after pressing
AD. * and # can be entered in the
number to match IP Office shortcodes.
[User | Button Programming | Emulation | Abbreviated Dial]
See also:
• "<Number> - Dial" on page 25.
• "Prog - Abbreviated Dial Program (!)" on page 46.
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Admin - Self-Administer (!)
Access menus for programming functions against display keys.
This function can be programmed with or without data. If programmed with
a setting of 1, the key accesses a different set of functions. See "Display
Key Programming" on page 22. This function can be programmed through
the phone by the user using an existing
Admin key.
The
Admin key gives access to the menus for programming functions
against
and
keys.
[User | Button Programming | Emulation | Self-Administer]
Apear - Appearance (!)
Add a display line for a call being handled (ringing, answered, on hold, etc)
by the user. See "Call Appearance Keys" on page 4.
This function does not require any data entered when programmed.
However it is normal to enter some text such as a=, b= and so on for each
call appearance key. This function can be programmed through the phone
Admin key.
by the user using an
[User | Button Programming | Emulation | Appearance]
AutCB - Automatic Callback (!)
Sets a callback when free on busy extensions and callback when next used
on unanswered extensions.
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
When an extension called does not answer or is busy, pressing
AutCB
sets a callback on that extension. Whilst the callback is set, AutCB is
shown with a symbol. Pressing
AutCB again cancels the callback.
When the extension becomes free or is next used, Ring Back to and the
number appears on the phone that set the callback. Pressing
answers the ringback and starts a call to the callback target.
[User | Button Programming | Emulation | Automatic Callback]
See also:
• "RBak- - Cancel Ringback When Free" on page 47.
• "RBSeq - Set Ringback Sequence" on page 47.
• "RBak+ - Ringback When Free" on page 47.
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Busy - Busy
Sets the extension as being busy.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
The
Busy key sets the extension as busy to callers. If a forward on
busy number is set, it is followed. Otherwise calls go to voicemail if on or
receive busy tone if internal and ringing if external.
To return the extension from busy, press
Busy and then
.
[User | Button Programming | Advanced | Busy | Busy]
BusyH - Busy On Held
Switch the users busy on held status on/off.
This function requires data entered when programmed. Enter either 0 for off
or 1 for on. This function cannot be programmed through the phone by the
user.
Pressing
BusyH switches the user's 'busy on held' state to either on or
off as indicated by the data value. When on, if the users has a call on hold,
new callers receive busy tone (ringing if analogue) or are diverted to
voicemail if enabled, rather than ringing the user. This also overrides call
waiting indication when the user has a call on hold.
This function is not supported via 2420 display keys.
[User | Button Programming | Advanced | Busy | Busy On Held]
CFrwd - Call Forwarding All (!)
Switch call forwarding on/off and set the forwarding number.
This function can be programmed with or without a target forwarding
number. This function can be programmed through the phone by the user
using an
Admin key.
If programmed with a forwarding number, that number is shown next to
CFrwd. Pressing CFrwd switches on forwarding to that number.
If programmed without a forwarding number, when
CFrwd is pressed,
the user's current forwarding number setting is shown. Change the number
using the telephone keypad and <<<
to backspace. When the number
set as required press Done
.
When call forwarding is on, CFrwd is shown with a symbol and D
(Diverted) is shown at the top of the display. To switch call forwarding off,
press
CFrwd again.
[User | Button Programming | Emulation | Call Forwarding All]
See also:
• "FwNOn - Forward On No Answer On" on page 36.
• "FwUOn - Forward Unconditional On" on page 36.
• "FwdNo - Forward Number" on page 35.
• "FwdH+ - Forward Hunt Group Calls On" on page 35.
ClrCW - Clear CW
Clears the current connected call and connects any waiting call.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
ClrCW disconnects the extension's current call and connects
any waiting call.
[User | Button Programming | Advanced | Call | Clear CW]
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CnfRV - Conference Meet Me
Allows the extension to join a specified conference.
This function requires the conference number to be entered when
programmed. That number is then shown next to CnfRV. This function
cannot be programmed through the phone by the user.
Pressing
CnfRV places the extension into the specified conference.
Note that the number of conference parties allowed at any time is
determined by the telephone system.
[User | Button Programming | Advanced | Call | Conference Meet Me]
Conf+ - Conference Add
Places all calls held by the extension into a conference.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
Conf+ places the extension and any calls it has put on hold
into a conference. This function will not work if the extension has a current
call.
[User | Button Programming | Advanced | Call | Conference Add]
CPark - Call Park (!)
Park the current call.
This function can be programmed with or without data. This function can be
programmed through the phone by the user using an
Admin key.
If programmed with data, the number entered is shown next to the
CPark key and is the number assigned to the parked call.
If programmed without data, the key displays just CPark. Calls parked
using this key are is assigned a number based on the parking extensions
number. For example, extension 290's first parked call is numbered 2900,
its next 2901 if 2900 is still parked and so on. If calls are parked using this
key, CPark is shown with a symbol. Pressing the key again displays the
user's parked calls and allow them to be retrieved.
If not retrieved elsewhere, a parked call will recall to the parking extension
after a set time.
[User | Button Programming | Emulation | Call Park]
See also:
• "Park - Park" on page 43.
• "Park - Call Park to Other Extension (!)" on page 44.
• "Ride - Ride Call" on page 49.
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CPkUp - Call Pickup (!)
Answer a call ringing elsewhere on the telephone system.
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
CPkUp call answers (pickup) any call currently ringing on the
The
telephone system.
Note: We recommend that this function is only used on systems with a
small number of users all in one area. Use of this function on larger system
may lead to confusion.
[User | Button Programming | Emulation | Call Pickup]
See also:
• "PickA - Call Pickup Any" on page 45.
• "PickG - Call Pickup Group" on page 45.
• "PickM - Call Pickup Members" on page 45.
CWOff - Call Waiting Off
Switches call waiting for the extension off.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
The
CWOff key switches call waiting for the extension off.
[User | Button Programming | Advanced | Call | Call Waiting Off]
CWOn - Call Waiting On
Switches call waiting for the extension on/off.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
The
CWOn key toggles call waiting on/off. When call waiting is on,
CWOn is shown with a symbol. When call waiting is on and the extension
is on a call, any additional call receives ringing rather than busy tone.
[User | Button Programming | Advanced | Call | Call Waiting On]
CWSus - Call Waiting Suspend
Suspend the current call at the exchange and answer the waiting call.
If no slot number is specified when the function is programmed, exchange
slot 0 is used. This function cannot be programmed through the phone by
the user.
Pressing
CWSus is only supported if the exchange provides a Q.931
suspend call facility.
[User | Button Programming | Advanced | Call | Call Waiting Suspend]
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DCW - Dial CW
Allows the user to force another extension to have call waiting mode on for
the duration of a call attempt.
This function requires the target extension number to be entered when
programmed. That number is then shown next to DCW. This function
cannot be programmed through the phone by the user.
Normally, if the target extension is on an call and doesn't have call waiting
on, any new call will receive busy tone or be diverted to voicemail. Pressing
DCW will cause the target extension to receive call waiting indication
and allow the caller to hear ringing until answered.
[User | Button Programming | Advanced | Dial | Dial CW]
See also:
• "Queue - Call Queue" on page 46.
Dir - Directory (!)
Accesses the telephone system directory.
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
Pressing
Dir displays a number of options.
- Search for a matching extension user name on the
• INDeX
telephone system.
• Group
- Search for a matching group name on the telephone
system.
• Extrn
- Search for a name match in the telephone systems directory
of external numbers.
[User | Button Programming | Emulation | Directory]
Dirct - Dial Direct
Connects a call to the target extension without any ringing.
This function requires the target extension number to be entered when
programmed. That number is then shown next to Dirct. The target
extension must be capable of auto-answering. This function cannot be
programmed through the phone by the user.
[User | Button Programming | Advanced | Dial | Dial Direct]
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DNDOn - Do Not Disturb On
Puts the extension into 'do not disturb' (no calls) mode.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
DNDOn toggles the extension's do not disturb state. When on,
DNDOn is shown with a symbol and the display includes an N (No calls).
[User | Button Programming | Advanced | Do Not Disturb | Do Not Disturb On]
See also:
• "SAC - Send All Calls (!)" on page 50.
DNDOf - Do Not Disturb Off
Takes the extension out of 'do not disturb' (no calls) mode.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
DNDOf switches the extension's do not disturb state off.
[User | Button Programming | Advanced | Do Not Disturb | Do Not Disturb Off]
DNDX+ - Do Not Disturb Exception Add
Adds the specified number to the extension's do not disturb exception list.
This function requires entry of the calling number when programmed. That
number is then shown next to DNDX+. This function cannot be
programmed through the phone by the user.
Pressing
DNDX+ adds the set number to the extension's do not disturb
exception list. That number can then call the extension and transfer calls to
the extension even when the extension is in do not disturb mode.
[User | Button Programming | Advanced | Do Not Disturb | Do Not Disturb
Exception Add]
DNDX- - Do Not Disturb Exception Delete
Removes the specified number from the extension's do not disturb
exception list.
This function requires entry of the calling number when programmed. That
number is then shown next to DNDX-. This function cannot be programmed
through the phone by the user.
Pressing
DNDX- adds the set number to the extension's do not disturb
exception list. That number can then call the extension and transfer calls to
the extension even when the extension is in do not disturb mode.
[User | Button Programming | Advanced | Do Not Disturb | Do Not Disturb
Exception Del]
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DPkUp - Directed Call Pickup (!)
Answer a call currently ringing at a specified user or group.
This function requires entry of the target extension or group number. The
DPkUp key displays that number. This function can be programmed
through the phone by the user using an
Admin key.
DPkUp to
When a call is ringing at the extension or group, press
answer (pick up) that call.
[User | Button Programming | Emulation | Directed Call Pickup]
Drop - Drop (!)
Clears a current calls. Temporarily pauses the ringing of an incoming call.
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
For an incoming call ringing the extension, pressing
Drop switches off
the ringing for a few seconds before ringing again. Note: If the timers for
forwarding or diversion to voicemail expire during the silent period, those
actions will occur without the call ringing at the extension again.
Drop disconnects the caller.
For a call in progress, pressing
[User | Button Programming | Emulation | Drop]
DTone - Secondary Dial Tone
Return secondary dial tone to the user.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
DTone gives the user dial tone. They can then dial the
telephone number they require.
This function is not available or supported on all system locales.
[User | Button Programming | Advanced | Dial | Secondary Dial Tone]
Emrgy - Dial Emergency
Dials a specified number regardless of any call barring applied to the user.
This function requires entry of a number to dial when programmed. That
number is then shown next to Emrgy. This function cannot be programmed
through the phone by the user.
[User | Button Programming | Advanced | Dial | Dial Emergency]
Flash - Flash Hook (#)
Send a hook flash signal to the currently connected line.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user. This
function can be programmed through the phone by the user using an
Admin 1 key.
[User | Button Programming | Advanced | Miscellaneous | Flash Hook]
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FolTo - Follow Me To
Forwards calls from this extension to the specified target.
This function requires the target extension to be entered when
programmed. The extension number is then shown next to FolTo. This
function cannot be programmed through the phone by the user.
Pressing
FolTo sets the extension's Follow Me To number to the
specified extension and switches follow me use on. Whilst on, FolTo is
shown with a symbol. Press
FolTo again to switch off.
[User | Button Programming | Advanced | Follow Me | Follow Me To]
FwBNo - Forward On Busy Number
Sets the extensions forwarding number for use with forward on busy and
forward on no answer.
This feature requires the target number to be entered when programmed.
The number set is shown next to FwBNo. This function cannot be
programmed through the phone by the user.
Pressing
FwBNo set the extension's forwarding number to that
specified by the key pressed.
[User | Button Programming | Advanced | Forward | Forward On Busy Number]
FwBOn - Forward On Busy On
Switches the extension to forward on busy on.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
FwBOn toggles the extension's forward on busy state. When
on, FwBOn is shown with a symbol. When on, calls are forwarded to the
extension's forward on busy number (see "FwBNo - Forward On Busy
Number" on page 34).
[User | Button Programming | Advanced | Forward | Forward On Busy On]
FwBOf - Forward On Busy Off
Switches the extension to forward on busy off.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
FwBOf switches the extension's use of forward on busy off.
[User | Button Programming | Advanced | Forward | Forward On Busy Off]
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FwdH+ - Forward Hunt Group Calls On
Switches the extension to forward hunt group calls it receives.
Note: Calls are only forwarded when forward unconditional (see CFrwd Call Forwarding All (!) or FwUOn - Forward Unconditional On) is also on.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
FwdH+ toggles the feature on/off. When on, FwdH+ is shown
with a symbol.
[User | Button Programming | Advanced | Forward | Forward Hunt Group Calls
On]
FwdH- - Forward Hunt Group Calls Off
Switches the extension to forward unconditional off.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
FwdH- switches the extension's use of forward hunt group
calls off.
[User | Button Programming | Advanced | Forward | Forward Hunt Group Calls
Off]
FwdNo - Forward Number
Sets the extension's forwarding number for use when forwarding all calls.
This feature requires the target number to be entered when programmed.
The number set is shown next to FwdNo. This function cannot be
programmed through the phone by the user.
Pressing
FwdNo set the extension's forwarding number to that
specified by the key pressed.
[User | Button Programming | Advanced | Forward | Forward Number]
FwdOf - Cancel All Forwarding
Switch off all call forwarding.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
FwdOf switches off all the extensions call forwarding options.
It does not delete the forwarding number settings.
[User | Button Programming | Advanced | Call | Cancel All Forwarding]
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FwNOn - Forward On No Answer On
Switches the extension to forward on no answer on.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
FwNOn toggles the extension's forward on no answer state.
When on, FwNOn is shown with a symbol. When on, calls are forwarded
to the extension's forward on busy number (see "FwBNo - Forward On
Busy Number" on page 34).
[User | Button Programming | Advanced | Forward | Forward On No Answer On]
FwNOf - Forward On No Answer Off
Switches the extension to forward on no answer off.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
FwNOf switches the extension's use of forward on no answer
off.
[User | Button Programming | Advanced | Forward | Forward On No Answer Off]
FwUOn - Forward Unconditional On
Switches the extension to forward all its calls except hunt group calls.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
FwUOn toggles the extension's forward on busy state. When
on, FwUOn is shown with a symbol and the display includes an D. When
on, calls are forwarded to the extension's forward number.
[User | Button Programming | Advanced | Forward | Forward Unconditional On]
FwUOf - Forward Unconditional Off
Switches the extension to forward unconditional off.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
FwUOf switches the extension's use of forward unconditional
off.
[User | Button Programming | Advanced | Forward | Forward Unconditional Off]
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GrpPg - Group Paging (!)
This function requires entry of a target extension or group number when
programmed. The
GrpPg key displays that number. This function can
be programmed through the phone by the user using an
Admin key.
When
GrpPg is pressed, it will make a paging call to that number.
[User | Button Programming | Emulation | Group Paging]
HdSet - Headset Toggle (!)
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
The programmed key will then switch the phone between handset and
headset operation. When on, HdSet is shown on a dark background.
There is no linkage between a programmed HdSet key and the phone's
HEADSET key.
[User | Button Programming | Advanced | Miscellaneous | Headset Toggle]
Here- - Follow Me Here Cancel
If another extension has follow me set to this extension, switches off the
follow me action.
This function requires the original target extension to be entered when
programmed. The extension number is then shown next to Here-. This
function cannot be programmed through the phone by the user.
Pressing
Here- cancels the use of follow me at the target extension
[User | Button Programming | Advanced | Follow Me | Follow Me Here Cancel]
Here+ - Follow Me Here
Forwards calls to the target extension to this extension.
This function requires the original target extension to be entered when
programmed. The extension number is then shown next to Here+. This
function cannot be programmed through the phone by the user.
Pressing
Here+ sets the target extension's Follow Me To number to
that this extension. Calls to the target extension are then forwarded to this
extension.
[User | Button Programming | Advanced | Follow Me | Follow Me Here]
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HfAns - Internal Auto-Answer (!)
Answers internal calls after a single ring.
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
HfAns key toggles internal auto-answer on/off. When on, HfAns is
The
shown with a symbol.
[User | Button Programming | Emulation | Internal Auto Answer]
See also:
• "RngOf - Ringer Off (!)" on page 50.
• "CWOn - Call Waiting On" on page 30.
HGEna - Hunt Group Enable
Sets the extension's group membership as enabled.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
HGEna enables the extension's group memberships. This
applies to all group of which the extension is set as a member. When
enabled, G is shown at the top of the display and the extension will receive
group calls.
[User | Button Programming | Advanced | Hunt Group | Hunt Group Enable]
HGDis - Hunt Group Disable
Sets the extension's group membership as disabled.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
HGDis disables the extension's group memberships. This
Pressing
applies to all group of which the extension is set as a member.
[User | Button Programming | Advanced | Hunt Group | Hunt Group Disable]
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HGNS+ - Set Hunt Group Night Service (!)
Put a specific hunt group into night service mode.
This function requires the hunt group number to be entered when
programmed. The hunt group number is then shown next to HGNS+. This
function can be programmed through the phone by the user using an
Admin key.
Pressing
HGNS+ puts the hunt group into night service. Group calls
then go to its night service fallback group if set or, if not answered, to
voicemail.
[User | Button Programming | Advanced | Set | Set Hunt Group In Service]
HGNS- - Clear Hunt Group Night Service
Returns a hunt group that has been manually put into night service back to
normal service.
This function requires that the hunt group number is entered when
programmed. This function cannot be programmed through the phone by
the user.
The hunt group number is shown next HGNS-. Pressing
HGNS- puts
the group back into normal service if in night service.
[User | Button Programming | Advanced | Call | Clear Hunt Group Night
Service]
HGOS+ - Set Hunt Group Out of Service
Put a specific hunt group out of service mode.
This function requires the hunt group number to be entered when
programmed. The hunt group number is then shown next to HGOS+. This
function cannot be programmed through the phone by the user.
Pressing
HGOS+ puts the hunt group out of service. Group calls then
go to its out of service fallback group if set or, if not answered, to voicemail.
[User | Button Programming | Advanced | Set | Set Hunt Group Out Service]
HGOS- - Clear Hunt Group Out of Service
Returns a hunt group that has been manually put into out of service back to
normal service.
This function requires that the hunt group number is entered when
programmed. This function cannot be programmed through the phone by
the user.
The hunt group number is shown next HGOS-. Pressing
HGOS- puts
the group back into normal service if in night service.
[User | Button Programming | Advanced | Call | Clear Hunt Group Out Of
Service]
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Hold - Hold Call
Place the current call on hold at the exchange.
If no exchange slot number is specified when the function is programmed,
exchange slot 0 is used. This function cannot be programmed through the
phone by the user.
Pressing
Hold is only supported if the exchange provides a Q.931 hold
facility. It is not the same as local hold provided by the telephone system.
[User | Button Programming | Advanced | Hold | Hold Call]
See also:
• "Rtriv - Retrieve Call" on page 49.
HoldCW - Hold Call Waiting
Place the current call on hold and connects any call waiting.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
HoldCW places the current call on hold and connects any call
waiting without any ringing.
[User | Button Programming | Advanced | Hold | Hold CW]
IAuto - Automatic Intercom
Connects call to the extension without ringing.
This function requires entry of an extension number when programmed.
The target extension must be support handsfree operation. This function
cannot be programmed through the phone by the user.
Press
IAuto connects the call without any ringing at the remote
extension. If the target extension is busy or not available, the call will follow
any forwarding or diversion to voicemail set.
[User | Button Programming | Emulation | Automatic Intercom]
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ICSeq - Set Inside Call Sequence
Sets the ringing pattern (sequence) used for internal calls. Not supported
by the 2420.
This function requires the ringing pattern (0 to 9) to be entered when
programmed. The number is shown next to ICSeq. This function cannot be
programmed through the phone by the user.
Pressing
ICSeq changes the extension's ringback ringing pattern.
[User | Button Programming | Advanced | Set | Set Inside Call Seq]
See also: OCSeq - Set Outside Call Sequence and RBSeq - Set Ringback
Sequence.
IDial - Dial Intercom
The same as IAuto - Automatic Intercom" on page 40. This function cannot
be programmed through the phone by the user.
[User | Button Programming | Emulation | Dial Intercom]
Inclu - Dial Inclusion
Intrudes on a call in progress at the target extension. This function is
currently not supported on the 2420.
This function requires entry of the target extension number when
programmed. The
Inclu key shows the target extension number. This
function cannot be programmed through the phone by the user.
Pressing
Inclu intrudes on the call in progress. The intruding user and
target extension can then talk but cannot be heard by the other party. When
the intruder hangs-up the original call parties are reconnected.
Note: That the System Administrator must configure the intruding extension
as being able to intrude. Additionally none of the other extensions involved
in the call can have "Cannot be intruded on" status.
[User | Button Programming | Advanced | Dial | Dial Inclusion]
Intru - Call Intrude
Intrudes on a call in progress at the target extension, creating a conference
between the callers and the intruding extension.
This function requires entry of the target extension number when
Intru key shows the target extension number. This
programmed. The
function cannot be programmed through the phone by the user.
Pressing
Intru intrudes on the call in progress.
Note: That the System Administrator must configure the intruding extension
as being able to intrude. Additionally none of the other extensions involved
in the call can have "Cannot be intruded on" status.
[User | Button Programming | Advanced | Call | Call Intrude]
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Listn - Call Listen
Allow the extension to listen to groups calls to the target extension. The call
parties cannot hear the listening extension.
This function requires entry of the target extension number when
programmed. This function cannot be programmed through the phone by
the user.
The
Listn key shows the target extension number.
Use of this function requires setup of the extension's monitor group by the
System Administrator. This function requires the telephone system to have
some free conference capacity when invoked.
[User | Button Programming | Advanced | Call | Call Listen]
See also:
• "Intru - Call Intrude" on page 41.
• "Recor - Call Record" on page 48.
• "Steal - Call Steal" on page 51.
Login - Extn Login
This function is not supported on 2420 display keys.
[User | Button Programming | Advanced | Extn | Extn Login]
Logof - Extn Logout
Logs the current user off the extension.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Pressing
Logof logs the current user off the extension. A new user
must then log on to use the extension or dial *36 to re-associate the
extension with its default user.
[User | Button Programming | Advanced | Extn | Extn Logout]
Music - Hold Music
Plays the telephone system's music on hold.
This function does not required any data to be entered when programmed.
This function cannot be programmed through the phone by the user.
Music plays the telephone system's music on hold through
Pressing
the extension.
[User | Button Programming | Advanced | Hold | Hold Music]
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NATim - Set No Answer Time
Sets the extension's no answer time after which ringing calls are forwarded
or go to voicemail.
This function requires the time in seconds to be entered when
programmed. The value is shown next to NATim. This function cannot be
programmed through the phone by the user.
Pressing
NATim sets the extension's busy wrap up time to the
indicated number of seconds. This time is used to set a delay between
ending one call and the next call ringing the extension (the waiting call may
be indicated on the display however).
[User | Button Programming | Advanced | Set | Set No Answer Time]
See also:
• "WUTim - Set Wrap Up Time" on page 53.
OCSeq - Set Outside Call Sequence
Sets the ringing pattern (sequence) used for internal calls. Not supported
by the 2420.
This function requires the ringing pattern (0 to 9) to be entered when
programmed. The number is shown next to OCSeq. This function cannot
be programmed through the phone by the user.
Pressing
OCSeq changes the extension's ringback ringing pattern.
[User | Button Programming | Advanced | Set | Set Outside Call Seq]
See also:
• "ICSeq - Set Inside Call Sequence" on page 41.
• "RBSeq - Set Ringback Sequence" on page 47.
Page - Page
Page the specified target extension or group. The target must be capable of
hands-free speech.
This function requires the target extension or group number to be specified
when programmed. The target is then shown next to
Page. This
function cannot be programmed through the phone by the user.
[User | Button Programming | Advanced | Dial | Dial Paging]
See also:
• "GrpPg - Group Paging (!)" on page 37.
Park - Park (#)
Park and unpark calls to and from a specific park slot.
This function requires entry of a park slot number when programmed. That
number and Park then appears next to the
key. This function can be
Admin 1 key.
programmed through the phone by the user using an
The user can use the
key to park calls into that park slot and unpark
calls from that slot.
When a call is parked in that park slot (by any user), a symbol appears
next to the
key.
[User | Button Programming | Park]
See also:
• "CPark - Call Park (!)" on page 29.
• "Park - Call Park to Other Extension (!)" on page 44.
• "Ride - Ride Call" on page 49.
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Park - Call Park to Other Extension (!)
This function requires entry of a target extension number when
programmed. The
Park key displays that number. This function can be
programmed through the phone by the user using an
Admin key.
If after answering a call,
Park is pressed, the call will be parked and,
depending on the extension type, the target extension's parked call
indication triggered.
The parked call is assigned a number based on the parking extensions
number. For example, extension 290's first parked call is numbered 2900,
its next 2901 if 2900 is still parked and so on.
If not retrieved elsewhere, a parked call will recall to the parking extension
after a set time.
[User | Button Programming | Emulation | Call Park to Other Extension]
See also:
• "CPark - Call Park (!)" on page 29.
• "Park - Park" on page 43.
• "Ride - Ride Call" on page 49.
PCall - Priority Call
Call a specified target extension even if that extension is set to 'Do not
Disturb'.
This function requires the target extension number to be specified when
programmed. The target extension is then shown next to
PCall. This
function cannot be programmed through the phone by the user.
[User | Button Programming | Advanced | Call | Priority Call]
PhyEx - Dial Physical Extension by Number
Dial a specified extension regardless of the current logged on user at that
extension and any forwarding, follow me and do not disturb settings applied
by the extension user.
This function requires the target extension number to be specified when
programmed. The target extension is then shown next to
PhyEx. This
function cannot be programmed through the phone by the user.
This function is currently only available on US based systems.
[User | Button Programming | Dial | Dial Physical Extension by Number]
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PickA - Call Pickup Any
Pickup any ringing call.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
PickA answers any call currently ringing on the telephone
system.
Note: We recommend that this function is only used on systems with a
small number of users all in one area. Use of this function on larger system
may lead to confusion.
[User | Button Programming | Advanced | Call | Call Pick Up Any]
See also:
• "CPkUp - Call Pickup (!)" on page 30.
• "DPkUp - Directed Call Pickup (!)" on page 33.
PickG - Call Pickup Group
Pickup any ringing call to a group of which the extension is a member.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
PickG answers any call currently ringing a group of which the
extension is a member.
[User | Button Programming | Advanced | Call | Call Pick Up Group]
See also:
• "CPkUp - Call Pickup (!)" on page 30.
• "DPkUp - Directed Call Pickup (!)" on page 33.
PickM - Call Pickup Members
Pickup any call ringing an extension that is a member of the specified
group.
This function requires entry of the target group number when programmed
or the group name in quotation marks. This function cannot be programmed
through the phone by the user.
Pressing
PickM answers any call currently ringing a member of the
specified group. The call does not have to be a call to the group number.
[User | Button Programming | Advanced | Call | Call Pickup Members]
See also:
• "CPkUp - Call Pickup (!)" on page 30.
• "DPkUp - Directed Call Pickup (!)" on page 33.
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Prog - Abbreviated Dial Program (!)
Select and program numbers against display keys.
This function can be programmed through the phone by the user using an
Admin key.
[User | Button Programming | Emulation | Abbreviated Dial Program]
See also:
• "<Number> - Dial" on page 25.
• "AD - Abbreviated Dial (!)" on page 26.
Quota - Clear Quota
Clears (resets) the time quota for connections to a specified external data
service (eg. the internet).
This function requires entry of the service name when programmed. If left
blank then the quotas for all services are cleared (reset). This function
cannot be programmed through the phone by the user.
[User | Button Programming | Advanced | Call | Clear Quota]
Queue - Call Queue
Places a current call into the call queue of a specified extension. Allows
calls to be transferred to extensions that return busy tone.
This function requires entry of a target extension number when
programmed. This function cannot be programmed through the phone by
the user.
During a call, pressing
Queue places that call in the target extensions
call queue. If the target extension is free, it rings immediately. If the target
extension is busy, it rings when it becomes free again.
[User | Button Programming | Advanced | Call | Call Queue]
See also:
• "DCW - Dial CW" on page 31.
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RBak+ - Ringback When Free
Sets a callback when free on busy extensions and callback when next used
on unanswered extensions.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
When an extension called does not answer or is busy, pressing
AutCB
sets a callback on that extension. Whilst the callback is set, AutCB is
shown with a symbol. Pressing
AutCB again cancels the callback.
When the extension becomes free or is next used, Ring Back to and the
number appears on the phone that set the callback. Pressing
answers the ringback and starts a call to the callback target.
[User | Button Programming | Advanced | Miscellaneous | Ringback When Free]
See also:
• "AutCB - Automatic Callback (!)" on page 27.
RBak- - Cancel Ringback When Free
Cancels any set ringback when free function.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
RBak- switches off any set ring back when free. If the
ringback was set using a
AutCB key, that key will still appear with a
symbol that can be cancelled by pressing the
AutCB key again.
[User | Button Programming | Advanced | Miscellaneous | Cancel Ringback When
Free]
RBSeq - Set Ringback Sequence
Sets the ringing pattern (sequence) used for voicemail and ringback calls.
Not supported by the 2420.
This function requires the ringing pattern (0 to 9) to be entered when
programmed. The number is shown next to RBSeq. This function cannot
be programmed through the phone by the user.
Pressing
RBSeq changes the extension's ringback ringing pattern.
[User | Button Programming | Advanced | Set Ringback Seq]
See also:
• "ICSeq - Set Inside Call Sequence" on page 41.
• "OCSeq - Set Outside Call Sequence" on page 43.
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Recor - Call Record
Records the current call at the specified target extension.
This function requires entry of a target extension number when
programmed. This function cannot be programmed through the phone by
the user.
When
Recor is pressed, the target extensions current call is recorded
into their voicemail mailbox.
Note: This function requires Voicemail Pro to be installed. If advice of call
recording is enabled, the call parties will hear a warning before the
recording takes place. In some locations it may be a legal requirement to
advise callers that a call is being recorded.
[User | Button Programming | Advanced | Call | Call Record]
See also:
• "Intru - Call Intrude" on page 41.
• "Listn - Call Listen" on page 42.
• "Steal - Call Steal" on page 51.
Relay - Relay Pulse
Pulse the specified external output relay (1 or 2) on for 5 seconds.
This function requires the relay switch (1 or 2) on the telephone system to
be entered when programmed. This function cannot be programmed
through the phone by the user.
Pressing
Relay switches the specified relay on for 5 seconds and then
off.
[User | Button Programming | Advanced | Relay | Relay Pulse]
Rely+ - Relay On
Switch the specified external output relay (1 or 2) on.
This function requires the relay switch (1 or 2) on the telephone system to
be entered when programmed. This function cannot be programmed
through the phone by the user.
Pressing
Relay switches the specified relay on.
[User | Button Programming | Advanced | Relay | Relay On]
Rely- - Relay Off
Switch the specified external output relay (1 or 2) off.
This function requires the relay switch (1 or 2) on the telephone system to
be entered when programmed. This function cannot be programmed
through the phone by the user.
Pressing
Relay switches the specified relay off.
[User | Button Programming | Advanced | Relay | Relay Off]
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Resum - Resume Call
Resume a call previously suspended into a specified ISDN exchange slot.
This function requires the exchange slot number to be specified when
programmed. The slot number is then shown next to
Resum. This
function cannot be programmed through the phone by the user.
Resum resumes any call previous suspended into the
Pressing
specified exchange slot. Suspended calls can be resumed by any
extension.
[User | Button Programming | Advanced | Call | Resume Call]
See also:
• "Suspe - Suspend Call" on page 51.
• "SusCW - Suspend CW" on page 51.
Rtriv - Retrieve Call
Retrieve a call previously held into a specified ISDN exchange slot.
This function requires the exchange slot number to be specified when
programmed. The slot number is then shown next to
Rtriv. This
function cannot be programmed through the phone by the user.
Rtriv retrieves any call previous held into the specified
Pressing
exchange slot. Held calls can only be retrieved by the extension that put the
call on exchange hold.
[User | Button Programming | Advanced | Call | Retrieve Call]
See also:
• "Hold - Hold Call" on page 40.
Ride - Ride Call
Unpark a parked call from a specified system park slot.
This function requires the park slot number to be specified when
programmed. The slot number is then shown next to
Ride. This
function cannot be programmed through the phone by the user.
Pressing
Ride unparks any call previously parked into the specified
system park slot by the same or another extension.
[User | Button Programming | Advanced | Call | Ride Call]
See also:
• "Park - Park" on page 43.
• "CPark - Call Park (!)" on page 29.
• "Park - Call Park to Other Extension (!)" on page 44.
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RngOf - Ringer Off (!)
Switch the phones audible ringer on/off.
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
RngOf key toggles the phones call ringer on/off.
The programmed
When off, RngOf is shown with a symbol.
[User | Button Programming | Emulation | Ringer Off]
See also:
• "CWOn - Call Waiting On" on page 30.
• "HfAns - Internal Auto-Answer (!)" on page 38.
SAC - Send All Calls (!)
Switch do not disturb on/off.
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
The
SAC key switches "do not disturb" on/off. When on, SAC is shown
with a symbol and the display includes an N (No calls).
When SAC is on, callers receive busy tone or are diverted to voicemail. For
each user the System Administrator can set which numbers can still call
when SAC is on. If the extension user has Phone Manager, they can set
those numbers themselves.
[User | Button Programming | Emulation | Send All Calls]
See also:
• "DNDOn - Do Not Disturb On" on page 32.
Spres - AD Suppress (!)
Replace the display of dialed digits with s characters.
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
The programmed
Spres key toggles the display of dialed digits on/off.
When on, Spres is shown with a symbol and dialed digits are replaced by
s on the display.
[User | Button Programming | Emulation | AD Suppress]
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Steal - Call Steal
Take over a call from a specified extension or retrieve a call just transferred
or forwarded. This function cannot be programmed through the phone by
the user.
If a target extension number is entered when this function is programmed,
Steal displays that number. Pressing
Steal when the target
extension has a call will take over the call.
If no target extension number is entered when the function is programmed,
Steal retrieves the last calls transferred from the extension. This
includes calls diverted to voicemail.
[User | Button Programming | Advanced | Call | Call Steal]
SusCW - Suspend CW
Suspend the current call at the exchange and answer the waiting call.
If no exchange slot number is specified when the function is programmed,
exchange slot 0 is used. This function cannot be programmed through the
phone by the user.
Pressing
SusCW is only supported if the exchange provides a Q.931
suspend call facility.
[User | Button Programming | Advanced | Suspend | Suspend CW]
See also:
• "Resum - Resume Call" on page 49.
Suspe - Suspend Call
Suspend the current call at the exchange.
If no exchange slot number is specified when the function is programmed,
exchange slot 0 is used. This function cannot be programmed through the
phone by the user.
Pressing
Suspe is only supported if the exchange provides a Q.931
suspend call facility.
[User | Button Programming | Advanced | Suspend | Suspend Call]
See also:
• "Resum - Resume Call" on page 49.
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Display Keys
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Timer - Timer (!)
Starts a timer on the phone's display.
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
The timer is reset for each new call made or answered. When timer mode
is selected, a is shown next to Timer.
[User | Button Programming | Emulation | Timer]
TmDay - Time of Day (!)
Replaces the user name and number details on the phone display with the
date and time.
This function does not require any data entered when programmed. This
function can be programmed through the phone by the user using an
Admin key.
When time and date mode is selected, a is shown next to TMDay.
[User | Button Programming | Emulation | Time of Day]
Toggl - Toggle Calls
Cycle through each of the extension user's current held calls.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
Toggl puts the user's current call on hold and connects a
previously held call.
[User | Button Programming | Advanced | Call | Toggle Calls]
VMRB- - Voicemail Ringback Off
Switches voicemail ringback for the extension off.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
The
VMRB- key switches voicemail ringback for the extension off.
[User | Button Programming | Advanced | Voicemail | Voicemail Ringback Off]
VMRB+ - Voicemail Ringback On
Switches voicemail ringback for the extension on/off.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
VMRB+ key toggles voicemail ringback for the extension on/off.
The
When on, VMRB+ is shown with a symbol and the extension is called
when new messages are left in its mailbox.
[User | Button Programming | Advanced | Voicemail | Voicemail Ringback On]
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VMCol - Voicemail Collect
Accesses a specified voicemail mailbox to collect or leave messages.
This function requires entry of the target mailbox name prefixed by either ?
to collect messages or # to leave a message. If just ? or # is entered then
the calling extension's mailbox is assumed. This function cannot be
programmed through the phone by the user.
The
VMCol key appears followed by the mailbox name.
[User | Button Programming | Advanced | Voicemail | Voicemail Collect]
VMOff - Voicemail Off
Switches voicemail for the extension off.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
The
VMOff key switches voicemail operation for the extension off.
[User | Button Programming | Advanced | Voicemail | Voicemail Off]
VMOn - Voicemail On
Switches voicemail for the extension on/off.
This function does not require any data entered when programmed. This
function cannot be programmed through the phone by the user.
The
VMOn key toggles voicemail operation for the extension on/off.
When voicemail is on, VMOn is shown with a symbol.
[User | Button Programming | Advanced | Voicemail | Voicemail On]
WUTim - Set Wrap Up Time
Sets the extension's busy wrap up time to be inserted between calls.
This function requires the time in seconds to be entered when
programmed. The value is shown next to WUTim. This function cannot be
programmed through the phone by the user.
Pressing
WUTim sets the extension's busy wrap up time to the
indicated number of seconds. This time is used to set a delay between
ending one call and the next call ringing the extension (the waiting call may
be indicated on the display however).
[User | Button Programming | Advanced | Set | Set Wrap Up Time]
See also:
• "NATim - Set No Answer Time" on page 43.
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System Features
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System Features
Introduction
As well as your phones specific features, you can access a number of
system features by dialing short codes.
These instructions are for the system's default configuration. They assume
that you are using the default feature codes. It also assumes that you have
full access to all features and the public telephone network
Making Calls
Internal Calls: To make a call to another extension, simply dial the
number. If the number is busy, you can use Ring Back When Free as
below:
1. Dial any digit and hang up.
2. When the extension you called is free, your phone will ring (a burst of
three rings).
3. Lift the handset and the extension is called automatically.
External calls: To make an external call, either dial the number (prefixed
by the access code if required) or use a speed dial code (contact your
system manager for a list of your speed codes).
If you hear busy tone while dialing, then the call may be barred. Your
system manager can bar certain calls, such as those to premium rate
numbers and international calls
Answering Calls
Ringing at your own extension: Simply pick up the handset; internal calls
have a single ring cadence, external calls have a double ring cadence.
When in headset mode, press the button associated with the alerting call.
Ringing at another extension: You can answer from your own phone by
using Call Pick-Up; lift your handset and dial:
- *30 to answer a call ringing anywhere.
- *31 to answer a call within your group.
- *32*201# to answer the call for a particular extension, in this example
201.
Note that if your phone rings for any longer than a specified period (15
seconds in default), any re-direction feature that you have activated, such
as voicemail or call forwarding, will come into effect.
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Call Waiting
Call Waiting tells you if another call arrives while you are already making a
call by providing call waiting tone. If you hear the call waiting tone, either
end your current call or put the caller on hold. The waiting call should then
ring.
To turn call waiting on use the code *15; to turn it off use *16.
Call Forwarding
Your calls can be forwarded to another extension or an external number
either when you are away from your desk (on no answer), when your
extension is busy, and all calls (for example when you go on holiday).
• To switch forward direct station (i.e. not Hunt Group) calls on dial *01, to
switch it off dial *02.
• To switch forward on busy on dial *03, to switch it off dial *04.
• To switch forward on no answer on dial *05, to switch it off dial *06.
• To set the number to which your calls are forwarded dial *07*201#,
forwarding to 201 in this example.
Diverting Calls
You can divert your calls to another extension. In the examples below N is
the extension to which you want your calls diverted. Note that, if you do not
answer calls at the temporary extension, they are forwarded to your own
voicemail or call forwarding number.
At another extension:
• *12*N# from the extension you are temporarily using.
• *13*N# to re-direct the calls back to your own extension, before you
return to it.
At your own extension:
• *14*N# from your own extension.
• *14*# to cancel either feature from your own extension.
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Do Not Disturb
You may choose to receive no calls at all or only those from particular
callers on your exceptions list:
• To switch Do Not Disturb on (with or without exceptions) dial *08, to
switch it off dial *09.
• *10*N# to add a number to the exception list.
• *11*N# to delete a number from the exception list.
Note: Your callers, other than your exceptions, either hear busy tone or are
re-directed to your voicemail.
Voicemail
Note that not all systems support voicemail or have voicemail installed.
• To switch voicemail on dial *18, to switch it off dial *19.
• To retrieve your voicemail, use the code *17.
Note also that your voicemail may be set up to deliver your messages by
calling you whenever you hang up: this feature is known as Voicemail
Ringback.
• To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 24
hours.
You can collect your voicemail from another extension by using the PIN
your System Administrator has set up for you. You can collect your
messages if you are out of the office, by either dialing from a number that
has been registered for the purpose or by dialing your extension number
and PIN when prompted. If validation is successful, then dial 1 to retrieve
your mail.
The System Administrator also specifies the reception number, to which the
call is diverted if the caller dials 0, and your email address if your voicemail
and email are integrated.
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Default Feature Codes
The following are the normal default feature codes available to all users.
Your System Administrator may add additional codes for other features and
for speed dials.
The N where shown, should be replaced by the appropriate number. For
example, with *07*N#, replace N with the extension to which you want your
calls forwarded when you have forwarding switched on.
*01
*02
*03
*04
*05
*06
*07*N#
*08
*09
*10*N#
*11*N#
*12*N#
*13*N#
*14*N#
Forward Unconditionally On
Forward Unconditionally Off
Forward on Busy On
Forward on Busy Off
Forward on No Answer On
Forward on No Answer Off
Forward to number
Do Not Disturb On
Do Not Disturb Off
Do Not Disturb Exception Add
Do Not Disturb Exception Delete
Follow Me Here
Follow Me Here Cancel
Follow Me To
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*15
*16
*17
*18
*19
*26
*27*N#
*30
*31
*32*N#
*33*N#
*48
*49
*57*N#
Call Waiting On
Call Waiting Off
Voicemail Collect
Voicemail On
Voicemail Off
Clear Call Waiting
Hold Call Waiting
Call Pick Up Any
Call Pick Up Group
Call Pick Up Extension
Call Queue
Voicemail Ringback On
Voicemail Ringback Off
Forward on busy number
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Index
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Index
Abbreviated Dial 26
Program 46
Absent Text 26
Absnt 26
Account Code Entry 26
Acct 26
AD 26
AD Suppress 50
Admin 27
Apear 27
Appearance 27
Aquir 26
AutCB 27
Auto-Answer 38
Automatic
Callback 27
Intercom 40
Busy 28
Forward Calls 34
On Held 28
BusyH 28
Call
Appearance 27
Forwarding All 28
Hold 40
Intrude 41
Listen 42
Park 29, 43
Park to Other
Extension 44
Pickup 30
Priority 44
Queue 46
Record 48
Resume 49
Retrieve 49
Ride 49
Steal 51
Suspend 51
Timer 52
Toggle 52
Call Pickup
Any 45
Directed 33
Group 45
Members 45
Call Waiting
Clear 28
Dial 31
Hold 40
Off 30
On 30
Suspend 30, 51
Callback 27
Cancel
All Forwarding 35
Ringback When Free
47
Cfrwd 28
Clear
CW 28
Hunt Group Night
Service 39
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Hunt Group Out of
Service 39
Clear Quota 46
ClrCW 28
CnfRV 29
Conf+ 29
Conference
Add 29
Rendezvous 29
CPark 29
CPkUp 30
CWOff 30
CWOn 30
CWSus 30
DCW 31
Dial 25
CW 31
Direct 31
Emergency 33
Inclusion 41
Intercom 41
Physical Extension
44
Dial Tone 33
Dir 31
Dirct 31
Directed Call Pickup 33
Directory 31
Display Key
Dial 25
Group 25
User 26
DNDOf 32
DNDOn 32
DNDX- 32
DNDX+ 32
Do Not Disturb
Exception Add 32
Exception Delete 32
Off 32
On 32
DpkUp 33
Drop 26, 33
DTone 33
Emergency Dial 33
Emrgy 33
Extn
Login 42
Logout 42
Flash 33
Follow Me
Here 37
Here Cancel 37
To 34
To Number 37
FolTo 34
Forward
All 28
Cancel All 35
Forward Number 35
Hunt Group Calls Off
35
Hunt Group Calls On
35
On Busy Number 34
On Busy Off 34
On Busy On 34
On No Answer Off 36
On No Answer On 36
Unconditional Off 36
Unconditional On 36
FwBNo 34
FwBOf 34
FwbOn 34
FwdH 35
FwdH+ 35
FwdOf 35
FwNOf 36
FwNOn 36
FwUOf 36
FwUOn 36
Group 25
Disable 38
Enable 38
Forward Calls 35
Night Service 39
Out of Service 39
Paging 37
Pickup 45
GrpPg 37
HdSet 37
Headset Toggle 37
Here- 37
Here+ 37
HfAns 38
HGDis 38
HGEna 38
HGNS- 39
HGNS+ 39
HGOS- 39
HGOS+ 39
Hold 40
Call Waiting 40
Hold Music 42
HoldCW 40
Hook Flash 33
Hunt Group 25
Disable 38
Enable 38
Forward Calls 35
Night Service 39
Out of Service 39
Paging 37
Pickup 45
IAuto 40
ICSeq 41
IDial 41
Inclu 41
Inclusion 41
Inside Call Sequence
41
Intercom 40, 41
Internal Auto-Answer
38
Intru 26, 41
Intrude 41
Listen 42
Listn 26, 42
Login 42
Logof 42
Music 42
NATime 43
Night Service 39
No Answer
Forward Calls 36
Time 43
Number
Follow Me To 34
Forward Number 35
Forward On Busy 34
OCSeq 43
On Busy
Forward Calls 34
On No Answer
Forward Calls 36
Out of Service 39
Outside Call Sequence
43
Paging 37
Park 29, 43, 44
Park to Other
Extension 44
PCall 44
PhyEx 44
PickA 45
PickG 45
PickM 45
Pickup
Any 45
Call 30
Directed 33
Group 45
Members 45
Priority Call 44
Prog 46
Queue 46
Quota 46
RBak- 47
RBak+ 47
RBSeq 47
Recor 48
Record Call 48
Relay 48
Off 48
On 48
Pulse 48
Rely- 48
Rely+ 48
Resum 49
Resume Call 49
Retrieve Call 49
Ride 49
Ringback
Cancel 47
Sequence 47
When Free 47
Ringback Off 52
Ringback On 52
Ringer Off 50
RngOf 50
Rtriv 49
SAC 50
Secondary Dial Tone
33
Self-Administer 27
Send All Calls 50
Sequence
Outside Call 43
Ringback 47
Set
Absent Text 26
Hunt Group Night
Service 39
Hunt Group Out of
Service 39
Inside Call Sequence
41
No Answer Time 43
Outside Call
Sequence 43
Ringback Sequence
47
Wrap Up Time 53
Spres 50
Steal 51
Suppress 50
SusCW 51
Suspe 51
Suspend
Call 51
Call Waiting
Suspend 30
CW 51
Time
No Answer 43
Wrap Up 53
Time of Day 52
Timer 52
TmDay 52
Toggl 52
Toggle Calls 52
Toggle Headset 37
User 26
VMCol 53
VMOff 53
VMOn 53
VMRB- 52
VMRB+ 52
Voicemail
Collect 53
Off 53
On 53
Ringback Off 52
Ringback On 52
Wrap Up Time 53
WUTim 53
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Index
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Performance figures and data quoted in this document are typical, and
must be specifically confirmed in writing by Avaya before they become
applicable to any particular order or contract. The company reserves the
right to make alterations or amendments to the detailed specifications at
its discretion. The publication of information in this document does not
imply freedom from patent or other protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies have been transferred or licensed to
Avaya.
™
All trademarks identified by the ® or are registered trademarks or
trademarks, respectively, of Avaya Inc. All other trademarks are the
property of their respective owners.
This document contains proprietary information of Avaya and is not to be
disclosed or used except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent
to "wgctechpubs@avaya.com".
© 2003 Avaya Inc. All rights reserved.
Avaya
Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
England
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Email: contact@avaya.com
Web: http://www.avaya.com
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