Installation guide | Avaya 2600 Switch User Manual

4600 Series IP Telephone
Release 2.2
Installation Guide
555-233-128
Issue 2.2
April 2005
Copyright 2005, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, information
is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support.
Trademarks
All trademarks identified by the ® or ™ are registered trademarks or
trademarks, respectively, of Avaya, Inc. All other trademarks are the
property of their respective owners.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call the
Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
Disclaimer
Avaya is not responsible for any modifications, additions or deletions to
the original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya. Customer
and/or End User agree to indemnify and hold harmless Avaya, Avaya's
agents, servants and employees against all claims, lawsuits, demands
and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
How to Get Help
For additional support telephone numbers, go to the Avaya support Web
site: http://www.avaya.com/support. If you are:
•
Within the United States, click the Escalation Contacts link
that is located under the Support Tools heading. Then click
the appropriate link for the type of support you need.
•
Outside the United States, click the Escalation Contacts link
that is located under the Support Tools heading. Then click
the International Services link that includes telephone
numbers for the international Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based) or asynchronous (character-, message-, or
packet-based) equipment or interfaces for reasons of:
•
Utilization (of capabilities special to the accessed equipment)
•
Theft (such as, of intellectual property, financial assets, or toll
facility access)
•
Eavesdropping (privacy invasions to humans)
•
Mischief (troubling, but apparently innocuous, tampering)
•
Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your
company (including but not limited to, human/data privacy, intellectual
property, material assets, financial resources, labor costs, and/or legal
costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its networked
equipment rests with you - Avaya’s customer system administrator, your
telecommunications peers, and your managers. Base the fulfillment of
your responsibility on acquired knowledge and resources from a variety
of sources including but not limited to:
•
Installation documents
•
System administration documents
•
Security documents
•
Hardware-/software-based security tools
•
Shared information between you and your peers
•
Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
•
Your Avaya-provided telecommunications systems and their
interfaces
•
Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
•
Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differences in product performance, reliability
and security depending upon network configurations/design and
topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference caused
by such unauthorized modifications, substitution or attachment will be the
responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX 1.800.457.1764 or 1.207.626.7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail: totalware@gwsmail.com
For the most current versions of documentation, go to the Avaya support
Web site: http://www.avaya.com/support.
Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5
Document Organization . . . . . . .
Change History . . . . . . . . .
Terms Used in This Guide. . . .
Conventions Used in This Guide
Symbolic Conventions . . .
Typographic Conventions. .
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6
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7
8
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Online Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
8
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11
Chapter 2: 4600 Series IP Telephone Installation . . . . . . . . . . . . .
13
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IP Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
13
14
14
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
Assembling the 4600 Series IP Telephone . . . . . . . . . . . . . . . . . . . . . .
Powering the 4600 IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . .
18
18
Dynamic Addressing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
Downgrading Avaya IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . .
31
Chapter 3: Local Administrative Options . . . . . . . . . . . . . . . . .
33
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
Entering Data for Administrative Options . . . . . . . . . . . . . . . . . . . . . .
34
Entering Data for the 4601 IP Telephone . . . . . . . . . . . . . . . . . . . . . . .
36
About Local Administrative Procedures . . . . . . . . . . . . . . . . . . . . . . .
37
Pre-Installation Checklist for Static Addressing . . . . . . . . . . . . . . . . . . .
39
Static Addressing Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
QoS Option Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
43
Interface Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
45
Group Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
48
Computer-Telephony Integration (CTI) Enable/Disable . . . . . . . . . . . . . . .
49
Site-Specific Option Number Setting . . . . . . . . . . . . . . . . . . . . . . . . .
50
Reset System Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
51
Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
53
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Issue 2.2 April 2005
3
Contents
Signaling Protocol Identifier . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
54
Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
56
Clear Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
57
Visual/Audible Alerting Procedure . . . . . . . . . . . . . . . . . . . . . . . . . .
58
Manually Setting the DHCP Client Hardware Address . . . . . . . . . . . . . . .
59
Setting L2Q Tagging Control (4601 Only) . . . . . . . . . . . . . . . . . . . . . .
61
Chapter 4: Troubleshooting Guidelines . . . . . . . . . . . . . . . . . .
63
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
63
Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DTMF Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
63
64
64
The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . . . .
65
Error and Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
67
Troubleshooting the 4601 IP Telephone . . . . . . . . . . . . . . . . . . . . . . .
71
Appendix A: Restart Scenarios . . . . . . . . . . . . . . . . . . . . . . .
75
Scenarios for the Restart Process . . . . . . . . .
Restart the Telephone . . . . . . . . . . . . . .
Boot File Needs to be Upgraded . . . . . . . .
Latest Boot File Loaded/No Application File or
Application File Needs to be Upgraded . . . .
Latest Boot File and System-Specific
Application File Already Loaded . . . . . . .
Index
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75
75
76
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79
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81
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85
4 4600 Series IP Telephone Release 2.2 Installation Guide
Chapter 1: Introduction
About This Guide
This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot
problems with the telephones.
The 4600 Series IP Telephone product line is a supplement to Avaya’s DEFINITY®/
MultiVantage™ IP Solutions platform.
Note:
Note:
Unless otherwise indicated, references in this document to the DEFINITY®
servers also refer to MultiVantage™ media servers.
Avaya SIP Telephone software, such as is in the 4602/4602SW SIP Telephones,
is not covered in this guide.
Intended Audience
This document is intended for personnel installing the 4600 Series IP Telephones.
! CAUTION:
CAUTION:
Avaya does not support many of the products mentioned in this document. Take
care to ensure that there is adequate technical support available for the servers
involved, including, but not necessarily limited to, TFTP and DHCP servers. If the
TFTP, DHCP, or other servers are not functioning correctly, the IP telephones
might not be able to operate correctly.
Issue 2.2 April 2005
5
Introduction
Document Organization
The guide contains the following sections:
Chapter 1: Introduction
Provides an overview of the 4600 Series IP Telephone
Installation Guide.
Chapter 2: 4600 Series IP
Telephone Installation
Describes the equipment and resources required to properly
install and operate the 4600 Series IP Telephones. Provides
instructions on installing the telephones out of the box.
Chapter 3: Local
Administrative Options
Describes how to set local administrative options, if requested by
the system or LAN administrator.
Chapter 4: Troubleshooting
Guidelines
Describes error conditions and messages that might occur
during the installation of the 4600 Series IP Telephones.
Appendix A: Restart
Scenarios
Explains the different scenarios possible for the sequence of the
restart process.
Change History
Issue 1.0
This document was issued for the first time in November 2000.
Issue 1.1
This version of the document, revised and issued in April 2001, supports through
DEFINITY® Release 9.
Issue 1.5
This version of the document, revised and issued in June, 2001, supports through
DEFINITY® Release 9.5.
Issue 1.6
This version of the document, revised and issued in December, 2001, supports
through DEFINITY® Release 10. This version also supports the 4630 IP
Telephone’s addition to the 4600 Series IP Telephone product line.
Issue 1.7
This version of the document, issued in July, 2002, supports through Avaya
Communication Manager Release 1.1. This version also supports the 4602 and
4620 IP Telephones’ addition to the 4600 Series IP Telephone product line.
Issue 1.8
This version of the document, revised and issued in June, 2003, supports through
Avaya Communication Manager Releases 1.2 and 1.3. This version also supports
the 4602SW and 4630SW IP Telephones’ addition to the 4600 Series IP
Telephone product line.
1 of 2
6 4600 Series IP Telephone Release 2.2 Installation Guide
Document Organization
Issue 2.0
This version of the document, revised and issued in December, 2003, supports
through Avaya Communication Manager Release 2.0. This version also supports
the addition of the 4610SW and 4620SW IP Telephones, and the 4690 IP
Conference Telephone to the 4600 Series IP Telephone product line.
Issue 2.1
This version of this document was revised and issued in July, 2004. This version
supports through Avaya Communication Manager Release 2.1. This version also
introduces the 4601 IP Telephone.
Issue 2.2
This is the current version of this document, revised and issued in April, 2005.
This version supports through Avaya Communication Manager Release 2.2. This
version also introduces the 4621SW, 4622SW, and 4625SW IP Telephones.
2 of 2
Terms Used in This Guide
802.1Q
802.1D
802.1Q defines a layer 2 frame structure that supports VLAN identification and a
QoS mechanism usually referred to as 802.1D.
ARP
Address Resolution Protocol, used to verify that the IP address provided by the
DHCP server is not in use by another IP telephone.
CLAN
Control LAN, type of TN799 circuit pack.
DHCP
Dynamic Host Configuration Protocol, an IETF protocol used to automate IP
address allocation and management.
DiffServ
Differentiated Services, an IP-based QoS mechanism.
IETF
Internet Engineering Task Force, the organization that produces standards for
communications on the internet.
LAN
Local Area Network.
MAC
Media Access Control, ID of an endpoint.
QoS
Quality of Service, used to refer to several mechanisms intended to improve audio
quality over packet-based networks.
RRQ
Read Request packet. A message sent from the 4600 Series IP Telephone to the
TFTP server, requesting to download the upgrade script and the application file.
TCP/IP
Transmission Control Protocol/Internet Protocol, a network-layer protocol used on
LANs and internets.
TFTP
Trivial File Transfer Protocol, used to provide downloading of upgrade scripts and
application files to the IP telephones.
UDP
User Datagram Protocol, a connectionless transport-layer protocol.
VLAN
Virtual LAN.
Issue 2.2 April 2005
7
Introduction
Conventions Used in This Guide
This guide uses the following textual, symbolic, and typographic conventions to help you
interpret information.
Symbolic Conventions
Note:
Note:
This symbol precedes additional information about a topic. This information is not
required to run your system.
! CAUTION:
CAUTION:
This symbol emphasizes possible harm to software, possible loss of data, or
possible service interruptions.
Typographic Conventions
This guide uses the following typographic conventions:
command
Words printed in this type are commands that you enter into your
system.
Message
Words printed in this type are system messages.
device
Words printed in this type indicate parameters associated with a
command for which you must substitute the appropriate value.
For example, when entering the mount command, device must
be replaced with the name of the drive that contains the
installation disk.
Administrative
Words printed in bold type are menu or screen titles and labels.
Bold type words can also be items on menus or screens that you
should select or enter to perform a task, i.e., fields, buttons, or
icons. Bold text is also used for general emphasis.
italics
Italic type indicates a document that contains additional
information about a topic.
Online Documentation
The online documentation for the 4600 Series IP Telephones is located at the following URL:
http://www.avaya.com/support
8 4600 Series IP Telephone Release 2.2 Installation Guide
Related Documents
Related Documents
●
DEFINITY Documentation Release 8.4
This document describes how to administer a DEFINITY switch with Release 8.4
software.
●
DEFINITY Documentation Release 9
This document describes how to administer a DEFINITY switch with Release 9 software.
●
DEFINITY Documentation Release 10
This document describes how to administer a DEFINITY switch with Release 10
software.
●
Avaya Communication Manager Software Documentation Release 1.1
This document describes how to administer a switch with Avaya MultiVantage
(Release 1.1) software.
●
Avaya Communication Manager Software Documentation Release 1.2
This document describes how to administer a switch with Avaya Communication
Manager (Release 1.2) software.
●
Avaya Communication Manager Software Documentation Release 1.3
This document describes how to administer a switch with Avaya Communication
Manager (Release 1.3) software.
●
Avaya Communication Manager Software Documentation Release 2.0
This document describes how to administer a switch with Avaya Communication
Manager (Release 2.0) software.
●
Avaya Communication Manager Software Documentation Release 2.1
This document describes how to administer a switch with Avaya Communication
Manager (Release 2.1) software.
●
Avaya Communication Manager Software Documentation Release 2.2
This document describes how to administer a switch with Avaya Communication
Manager (Release 2.2) software.
●
4600 Series IP Telephone Safety Instructions
This document contains important user safety instructions for the 4600 Series IP
Telephones.
●
30A Switched Hub Set Up Quick Reference, Issue 2, July 2002 (Comcode 700234750)
This document contains important safety and installation information for the
30A Switched Hub.
Issue 2.2 April 2005
9
Introduction
●
4600 Series IP Telephone LAN Administrator Guide
This document describes how to administer DHCP, TFTP, and other servers as
appropriate for the 4600 Series IP Telephones. It also provides troubleshooting
guidelines for the 4600 Series IP Telephones and for the DHCP and TFTP servers. The
LAN Administrator Guide contains information on how to administer advanced
applications for the 4610SW, 4620/4620SW/4621SW/4622SW/4625SW, and 4630/
4630SW IP Telephones.
●
4601 IP Telephone User Guide
This document provides detailed information about using the 4601 IP Telephone.
●
4602/4602SW IP Telephone User Guide
This document provides detailed information about using the 4602/4602SW IP
Telephone.
●
4606 IP Telephone User Guide
This document provides detailed information about using the 4606 IP Telephone.
●
4610SW IP Telephone User Guide
This document provides detailed information about using the 4610SW IP Telephone.
●
4612 IP Telephone User Guide
This document provides detailed information about using the 4612 IP Telephone.
●
4620/4620SW/4621SW IP Telephone User Guide
This document provides detailed information about using the 4620/4620SW and
4621SW IP Telephones.
●
4622SW IP Telephone User Guide
This document provides detailed information about using the 4622SW IP Telephone.
●
4624 IP Telephone User Guide
This document provides detailed information about using the 4624 IP Telephone.
●
4625SW IP Telephone User Guide
This document provides detailed information about using the 4625SW IP Telephone.
●
4630/4630SW IP Telephone User Guide
This document provides detailed information about using the 4630/4630SW IP
Telephone.
●
Avaya 4690 IP Conference Telephone User Guide
This document provides detailed information about using the 4690 IP Conference
Telephone.
10 4600 Series IP Telephone Release 2.2 Installation Guide
Customer Support
●
4601/4602/4602SW IP Telephone Stand Instructions
This document provides information on how to desk- or wall-mount a
4601 or 4602/4602SW IP Telephone.
●
4610SW IP Telephone Stand Instructions
This document provides information on how to desk- or wall-mount a
4610SW IP Telephone.
●
Wall Mount Instructions for the 4620/4620SW/4621SW IP Telephone
This document provides information on how to mount a 4620/4620SW/4621SW IP
Telephone on a wall.
●
EU24/EU24BL Expansion Module User Guide
This document provides detailed information about the EU24/EU24BL Expansion
Module. The EU24/EU24BL is an optional attachment that provides additional Feature
buttons for the 4620/4620SW, 4621SW, or 4622SW IP Telephones.
●
EU24/EU24BL Installation and Safety Instructions
This document provides detailed installation instructions for the EU24/EU24BL
Expansion Module.
Customer Support
For 4600 Series IP Telephones’ support, call the Avaya support number provided to you by your
Avaya representative or Avaya reseller.
Information about Avaya products can be obtained at the following URL:
http://www.avaya.com/support
Issue 2.2 April 2005
11
Introduction
12 4600 Series IP Telephone Release 2.2 Installation Guide
Chapter 2: 4600 Series IP Telephone Installation
Introduction
The 4600 Series IP Telephone product line uses Internet Protocol (IP) technology with Ethernet
interfaces. The IP telephones supplement the existing DEFINITY®/MultiVantage™ IP Solutions
platform.
The 4600 Series IP Telephones support DHCP and TFTP over IPv4/UDP which enhance the
administration and servicing of the phones. These phones use DHCP to obtain dynamic IP
addresses and TFTP or HTTP to download new software versions for the phones.
Most 4600 Series IP Telephones provide the ability to have one IP connection on the desktop
for both a telephone set and a PC. The 4606, 4612, 4624, and 4630 IP Telephones provide a
repeater. The 4602SW, 4610SW, 4620, 4620SW, 4621SW, 4622SW, 4625SW and 4630SW IP
Telephones, and the 30A switched hub, provide an Ethernet switch. The 4601 and 4602 IP
Telephones, and the 4690 IP Conference Telephone, have neither a repeater nor a switch, and
cannot share a port with a PC.
For information on Voice over IP, see the 4600 Series IP Telephone LAN Administrator Guide.
In compliance with Australian law, the following information is provided:
This equipment shall be installed and maintained by trained service personnel. All the input/
output ports are classified as Safety Extra Low Voltage (SELV, in the meaning of IEC
60950). To maintain safety compliance when connecting the equipment electrically to other
equipment, the interconnecting circuits shall be selected to provide continued conformance
of clause 2.3 for SELV circuits (generally, double/reinforced insulation to 240Vac rms to any
primary/mains circuitry and 120Vac rms to any telecommunications network circuitry). To
ensure that these conditions are adhered to, interconnect the equipment only with the
already approved/certified equipment.
Issue 2.2 April 2005
13
4600 Series IP Telephone Installation
IP Telephone Models
There are fifteen telephone set models defined in the 4600 Series IP Telephone family:
●
4601 IP
Telephone
●
4612 IP
Telephone
●
4624 IP
Telephone
●
4602 IP
Telephone
●
4620 IP
Telephone
●
4625SW IP
Telephone
●
4602SW IP
Telephone
●
4620SW IP
Telephone
●
4630 IP
Telephone
●
4606 IP
Telephone
●
4621SW IP
Telephone
●
4630SW IP
Telephone
●
4610SW IP
Telephone
●
4622SW IP
Telephone
●
4690 IP
Conference Telephone
Telephone models containing the SW designation have the same appearance, user interface,
and functionality as their non-SW counterparts, with one exception. The phones have an
internal Ethernet switch that allows the telephone and a PC to share the same LAN connection,
if appropriate. Thus, SW models do not need, or work with, the 30A switched hub interface. The
exception to this exception is the 4620—both the 4620 and 4620SW contain an Ethernet switch.
Additionally, the 4630SW IP Telephone differs from the 4630 IP Telephone in two distinct ways.
The 4630SW can be LAN-powered and is FCC and CISPR Class B. The 4630 is a Class A
device that does not support LAN powering.
This document describes the installation of these phones. For details about using the features
provided by the phones, see the user documentation for each phone. For information about
desk or wall mounting any of the 4600 IP Telephone Series, see the instructions boxed with the
phone. Wall or desk mount instructions are also available on the Avaya support Web site.
Software
As shipped from the factory, the 4600 Series IP Telephones may not contain sufficient software
for registration and operation. When the phone is first plugged in, a software download from a
TFTP server is initiated. The software download gives the phone the functionality of an Avaya
IP Telephone.
For downloads of software upgrades, the Avaya Media Server provides the capability for a
remote restart of the IP telephone. As a consequence of restarting, the phone automatically
restarts reboot procedures which result in a download if new software is available.
14 4600 Series IP Telephone Release 2.2 Installation Guide
Pre-Installation Checklist
Pre-Installation Checklist
Before plugging in the 4600 Series IP Telephone, verify that all the following requirements are
met. Failure to do so prevents the telephone from working and can have a negative impact on
the network. Print copies of this checklist for each server and IP telephone.
Requirements to Verify about the Network
1.
The Avaya Media Server is administered for IP telephones and has software for
Release 8.4 or later. Avaya Communication Manager Release 1.1 supports the
4602 and 4620/4620SW IP Telephones. The recommended configuration is the
latest PBX software and the latest IP telephone firmware. In the event you are
installing at a site without the latest PBX software, follow these recommendations:
Media Server
Release
Avaya IP
Telephone
IP Telephone
Release
Notes
Avaya
Communication
Manager 1.3+
All
telephones
R1.8+
Use the latest release.
Avaya
Communication
Manager 1.1,
Avaya
Communication
Manager 1.2
All
telephones
except 4630
R1.8+
Use the latest release.
R10, Avaya
Communication
Manager 1.1,
Avaya
Communication
Manager 1.2
4630
R1.74
Upgrade to Avaya
Communication Manager
Release 1.3 or later before
installing R1.8 on 4630
Telephones.
R10
4606, 4612,
4624
R1.8+
The 4602 and 4620 are not
supported.
R9.5
4606, 4612,
4624
R1.8+
The 4620, 4602, and 4630
are not supported. R1.5 is
the minimum 4600 IP
Telephone vintage.
R9
4612, 4624
R1.1
R1.1 is the only supported
4600 IP Telephone vintage.
R8.4
4612, 4624
R1.0
R1.0 is the only supported
4600 IP Telephone vintage.
Issue 2.2 April 2005
15
4600 Series IP Telephone Installation
! CAUTION:
Using IP telephones on R8.4 or R9 requires extreme caution. You would be
downgrading the telephones to these very old releases. Downgrading any
Avaya IP Telephone other than the 4612 or 4624 to these old releases has not
been tested and might damage the telephone. See Downgrading Avaya IP
Telephones on page 31 for instructions on how to downgrade the software for
Avaya IP Telephones.
CAUTION:
Note:
Note:
The 4621SW and 4625SW can be aliased as a 4620 on any call server that
supports the 4620. In addition, Avaya Communication Manager Release 2.2
provides limited native support for the 4621SW and 4625SW. See the Avaya
Communication Manager Release 2.2 administration documentation for more
details.
Release 1.8 software changes the way the 4630 and 4630SW obtain
administered Feature button labels from the Media Server. Therefore, you must
have Avaya Communication Manager Release 1.2 for 4630 IP Telephone
Release 1.8 to work properly.
Requirements to Verify about the Network (continued)
2.
The following two circuit packs are installed on the switch:
●
TN2302 IP Media Processor circuit pack
TN799B, C, or D Control-LAN (CLAN) circuit pack
The Avaya Media Server is configured correctly, as described in the documentation
listed in Related Documents on page 9.
The DHCP server and application are administered as described in the 4600 Series
IP Telephone LAN Administrator Guide.
The TFTP or HTTP server and application are administered as described in the 4600
Series IP Telephone LAN Administrator Guide.
The upgrade script and application files from the Avaya Support Web site are loaded
correctly on the TFTP server.
If applicable, the LDAP and DNS servers are administered as described in the 4600
Series IP Telephone LAN Administrator Guide. This is a consideration only for
4610SW/4620/4620SW/4621SW/4622SW/4625SW and 4630/4630SW installations.
If applicable, the Voice Mail and/or Web Messaging servers are administered as
described in the 4600 Series IP Telephone LAN Administrator Guide. This is a
consideration only for 4630/4630SW installations.
If applicable, the WML server is administered as described in the 4600 Series IP
Telephone LAN Administrator Guide. This is a consideration only for 4610SW and
4620/4620SW/4621SW/4622SW/4625SW installations.
●
3.
4.
5.
6.
7.
8.
9.
Note:
Note:
Any or all of the servers mentioned in items 4.-9. can be co-resident on the
same hardware.
16 4600 Series IP Telephone Release 2.2 Installation Guide
Pre-Installation Checklist
Requirements to Verify for Each IP Telephone
Note:
10.
You have an extension number and an Avaya Communication Manager security
code (password) for each IP telephone.
11.
A Category 5e LAN jack is available at each phone site.
12.
Electrical power is provided to each telephone by a Telephone Power Module (DC
power jack) (must be ordered separately). If the LAN will supply IEEE-standard
power to the 4601/4602/4602SW/4606/4610SW/4612/4620/4620SW/4621SW/
4622SW/4624/4625SW/4630SW, no power module is required.
Note:
The 4630 IP Telephone does not support IEEE-standard power, and therefore
requires the Power Module.
The 4690 IP Conference Telephone is powered with a special LAN/power cable
with a power interface module included with this phone.
13.
1 Category 5e modular line cord is available for the connection between the IP
telephone and the PC.
14.
Verify that the 4600 Series IP Telephone package includes the following
components:
●
1 telephone set
●
1 telephone handset, except the 4622SW and 4690 IP Conference
Telephones
●
1 H4DU 9-foot long (when extended) 4-conductor coiled handset cord,
plugged into the telephone and the handset, except the 4690 IP Conference
Telephone
●
1 Category 5 modular line cord for the connection from the IP telephone to
the Ethernet wall jack
●
4600 Series IP Telephone Safety Instructions (555-233-779)
●
Power Brick for 4630 IP Telephones only
●
Stylus for 4630/4630SW IP Telephones only
●
Power Interface Module for the 4690 IP Conference Telephone only
Optional Items for Some IP Telephones
15.
If applicable to your current installation, verify that the following equipment/
information is present:
●
30A Switched Hub (applicable to the 4612/4624/4630 only)
●
Stand Instructions, packaged with certain IP Telephones
Issue 2.2 April 2005
17
4600 Series IP Telephone Installation
Assembling the 4600 Series IP Telephone
! CAUTION:
CAUTION:
Be careful to use the correct jack when plugging in the telephone. The jacks are
located on the back of the telephone housing and are flanked by icons to
represent their correct use.
Powering the 4600 IP Telephone
There are two options for powering the 4601/4602/4602SW/4606/4610SW/4612/4620/4620SW/
4621SW/4622SW/4624/4625SW/4630SW IP Telephones, and only one way to power the 4630
IP Telephone. All 4600 Series IP Telephones can be locally powered with a Telephone Power
Module (DC power jack), available separately. In addition, the 4601/4602/4602SW/4606/
4610SW/4612/4620/4620SW/4621SW/4622SW/4624/4625SW/4630SW IP Telephones support
IEEE 802.3af-standard LAN-based power. Before installing a 4601/4602/4602SW/4606/
4610SW/4612/4620/4620SW/4621SW/4622SW/4624/4625SW/4630SW IP Telephone, verify
with the LAN administrator whether the LAN supports IEEE 802.3af, and if so, whether the
telephone should be powered locally or by means of the LAN.
The 4690 IP Conference Telephone is powered using a power interface module placed between
the LAN and the telephone on the Category 5 network cable.
Note:
Note:
If your installation includes a 30A Switched Hub, follow the installation
instructions included in the Switched Hub box.
The last step in assembling the 4600 Series IP Telephone must be applying
power. Apply power either by plugging the power cord into the power source
(local powering) or plugging the modular line cord into the Ethernet wall jack
(IEEE powering).
! CAUTION:
CAUTION:
Failure to connect the proper cables with the proper jacks might result in an
outage in part of your network.
18 4600 Series IP Telephone Release 2.2 Installation Guide
Assembling the 4600 Series IP Telephone
Figure 1 through Figure 6 provide illustrations to connect cords to jacks on 4600 IP Series
Telephones. See the chart below to determine the applicable illustration. Use the illustrations
and associated procedures as appropriate for telephone assembly.
Telephone Model:
See:
4601
4602/4602SW
4606
4612
4624
Figure 1
Figure 1
Figure 1
Figure 1
Figure 1
4620/4620SW
4621SW
4622SW
4625SW
Figure 2 or Figure 3
4630/4630SW
Figure 4
4610SW
Figure 5
4690
Figure 6
Issue 2.2 April 2005
19
4600 Series IP Telephone Installation
Figure 1: Connection Jacks on a 4601/4602/4602SW/4606/4612/4624 IP Telephone
DC
See Note
= optional
facultatif
optionale
opcional
(DSS 4624)
20 4600 Series IP Telephone Release 2.2 Installation Guide
Assembling the 4600 Series IP Telephone
1. Plug one end of the H4DU 4-conductor coiled handset cord into the telephone and the other
end into the handset.
2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and g
the other end into the secondary Ethernet jack on the 4600 Series IP Telephone, if
appropriate.
Note:
Note:
The 4602SW has PC and LAN jacks reversed from this picture. Ensure that you
make the right connections to the right equipment, as noted by the icons on the
telephone jacks.
3. Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 4600
Series IP Telephone. Plug the other end of this cord into the Ethernet wall jack. If the
telephone is to be IEEE-powered, you are finished. Do not proceed to Step 4.
4. If the telephone is to be powered locally in the United States and Canada, plug the
power cord into the 4600 Series IP Telephone, and the power cord plug into the wall socket.
If the telephone is to be powered locally outside the United States and Canada,
connect the 1151 power brick to the power cable. Connect the other end of the power cable
to the 4600 Series IP Telephone, and the plug to the wall socket.
Issue 2.2 April 2005
21
4600 Series IP Telephone Installation
Figure 2: Connection Jacks on a 4620/4620SW/4621SW/4622SW/4625SW IP Telephone Option A
1151B
Note:
= optional
facultatif
optionale
opcional
22 4600 Series IP Telephone Release 2.2 Installation Guide
Note:
The 4622SW does not have a
handset, but instead can
support a second headset.
Assembling the 4600 Series IP Telephone
Figure 3: Connection Jacks on a 4620/4620SW/4621SW/4622SW/4625SW IP Telephone Option B
Note:
= optional
facultatif
optionale
opcional
Note:
The 4622SW does not have a
handset, but instead can
support a second headset.
Issue 2.2 April 2005
23
4600 Series IP Telephone Installation
Figure 4: Connection Jacks on a 4630/4630SW IP Telephone
DC
= optional
facultatif
optionale
opcional
24 4600 Series IP Telephone Release 2.2 Installation Guide
Assembling the 4600 Series IP Telephone
Figure 5: Connection Jacks on a 4610SW IP Telephone
Issue 2.2 April 2005
25
4600 Series IP Telephone Installation
Figure 6: Connection Jacks on a 4690 IP Conference Telephone
DC
= optional
facultatif
optionale
opcional
26 4600 Series IP Telephone Release 2.2 Installation Guide
Dynamic Addressing Process
Dynamic Addressing Process
Note:
Note:
Before starting this process, you must have an extension number for the IP
telephone and the Avaya Communication Manager security code (password) for
that extension.
The following description of the process of installing the IP telephones assumes that the
process is executed successfully. Only an initial out of the box installation is described. For
errors that might be encountered during the process and the messages displayed, see Chapter
4: Troubleshooting Guidelines.
Note:
Note:
Dynamic addressing is the only way to establish addressing parameters on the
4601 IP Telephone. Because the 4601 lacks a display, this phone uses its LEDs
to provide status indication. The instructions indicate processing exceptions or
elaborations specifically for 4601 IP Telephones where applicable.
When you plug the IP telephone set into the Ethernet wall jack and apply power, if applicable,
the following process takes place.
Note:
Note:
If the application has already been downloaded, the whole process takes
approximately 1 to 2 minutes after the phone is plugged in. For an initial
installation, including the application download, the process might take 5 - 10
minutes. The duration is based on LAN loading, how many phones are being
installed at once, and similar factors.
Do not unplug the power cord during the download process.
1. The telephone activates the Ethernet line interface, the PC Ethernet jack, and dial pad input
to allow the invocation of procedures. The activation occurs as soon as possible after
power-up or a reset.
The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 10
or 100. The message No Ethernet displays until the software determines whether the
interface is 10 Mbps or 100 Mbps.
For the 4601 only, all the 4601’s LED indicators illuminate to indicate system value
initialization. When system value initialization completes, the 4601’s Call Appearance Line a
flashes continuously 500 milliseconds on, 500 milliseconds off while all other LEDs remain
lit.
Note:
Note:
The Ethernet speed indicated is the LAN interface speed for both the telephone
and any attached PC.
Issue 2.2 April 2005
27
4600 Series IP Telephone Installation
2. The IP telephone sends a request to the DHCP server and invokes the DHCP process.
One of the following messages display:
DHCP: s secs
# to program
DHCP: s secs
VLAN ID = n
DHCP: s secs
where s is the number of seconds that have elapsed since DHCP was invoked. The
message on the left appears if 802.1Q tagging is off and access to local programming
procedures is not disabled or restricted. (See Chapter 3: Local Administrative Options for
specifics.) The middle message appears if 802.1Q tagging is on and access to local
programming procedures is disabled or restricted. If the left and middle messages alternate
every two seconds, 802.1Q tagging is on. When both messages alternate, access to local
programming procedures is not disabled or restricted. Finally, the message on the right
appears if 802.1Q tagging is off and access to local programming procedures is disabled or
restricted.
3. The DHCP server provides IP addresses for the following hardware:
●
The IP telephone
●
The TFTP or HTTP server
●
The TN799B, C, or D Control-LAN (CLAN) circuit pack on the media server
The 4601 cannot display messages. Therefore, if the DHCP process locates the required
information, the 4601’s Call Appearance Line b indicator flashes continuously 500
milliseconds on, 500 milliseconds off while all other LEDs remain lit. If the appropriate
information cannot be discerned or is missing, the 4601’s Call Appearance Line a indicator
flutters 50 milliseconds on, 50 milliseconds off three times while all other LEDs remain lit,
and a reset occurs.
4. Using the list of gateway IP addresses provided by the DHCP server, the phone performs a
router check. The phone cycles through the gateway IP addresses with ARPs or pings until
it receives a response. During this search, the 4601’s Call Appearance Line b indicator
flashes continuously 500 milliseconds on, 500 milliseconds off. All other 4601 LEDs remain
lit.
When the router is located, the TFTP or HTTP process starts. If no router is found for a
4601 IP Telephone, its Call Appearance Line b flutters 50 milliseconds on, 50 milliseconds
off three times. All other 4601 LEDs remain lit, and a reset occurs.
28 4600 Series IP Telephone Release 2.2 Installation Guide
Dynamic Addressing Process
5. The IP telephone connects to the TFTP or HTTP server and looks for an upgrade script file.
During TFTP or HTTP processing for the 4601 IP Telephone, both Call Appearance Line
indicators flash continuously 500 milliseconds on, 500 milliseconds off while all other LEDs
remain lit. If the appropriate information cannot be discerned or is missing, both of the
4601’s Call Appearance Line indicators flutter 50 milliseconds on, 50 milliseconds off three
times. All other 4601 LEDs remain lit, and a reset occurs.
6. The TFTP or HTTP server sends and identifies an upgrade script.
The read request packet might have to be sent several times. Each time the RRQ message
is sent, all IP telephones except the 4601 display one of the following messages:
TFTP: #
www.xxx.yyy.zzz
HTTP: n uri
For TFTP, # is the number of TFTP requests made by the phone and www.xxx.yyy.zzz
is the IP address of the current TFTP request. For HTTP, n is the number of HTTP requests
made by the phone and uri is the URI for the current HTTP request.
7. While the upgrade script file is being downloaded, all IP telephones except the 4601 display
the following message:
46xxUPGRADE.SCR
n KB received
where n is the number of KBs received from the TFTP server.
8. While the application file is downloaded to the IP telephone, all IP telephones except the
4601 display the following message:
filename
n KB received
where n is the number of KBs received from the TFTP server.
9. While the application file is saved in flash memory, all IP telephones except the 4601
display the following message:
Saving to flash
1%, 1 secs
with the percentage of the file and the number of elapsed seconds incremented as the
application file is stored in flash memory.
Issue 2.2 April 2005
29
4600 Series IP Telephone Installation
10. The phone contacts the Avaya Media Server and attempts to log in.
All IP telephones except the 4601 display the following prompt for an extension:
Extension=nnnnnn
#=OK NEW=_
The 4601 IP Telephone indicates the server is waiting for an extension entry by flashing the
Message Waiting Indicators 500 milliseconds on, 500 milliseconds off. The Message
Waiting indicators are located at the top of the phone and the Message button LED on the
left middle of the faceplate.
11. Enter a new extension, ending with the # button. All telephones except the 4601 display
each digit entered, while the 4601 provides LED and button-click feedback.
All IP telephones except the 4601 display the following prompt for a password:
Password=_
#=OK
12. Enter the password, ending with the # button. The 4601 provides LED and button-click
feedback for each digit upon entry.
Except for the 4601, the extension is visible as you enter it but the password displays as
asterisks. The 4601 just provides LED and button-click feedback for password entry.
13. The system determines whether the extension is in use.
14. Successful completion of this process produces the dial tone.
The IP telephone was installed successfully.
30 4600 Series IP Telephone Release 2.2 Installation Guide
Downgrading Avaya IP Telephones
Downgrading Avaya IP Telephones
!
Important:
Important:
We strongly recommend that you upgrade DEFINITY to the latest release rather
than take the extreme steps in this section. There is no reason currently known to
downgrade any Avaya IP Telephone except to install a 4612 or 4624 IP
Telephone on a DEFINITY switch with a release prior to R9.5.
! CAUTION:
CAUTION:
Never attempt to downgrade an Avaya 4630 IP Telephone with a release earlier
than R1.8.
Create a TFTP server. Provide it with an IP address (IP_tftp) on the same sub-net as the IP
telephones you want to downgrade. Then:
1. Install the R1.1 software for DEFINITY Release 9 or R1.0 for DEFINITY Release 8.4 on the
TFTP server.
2. Manually assign the IP addresses for each 4612 or 4624, as indicated in Static Addressing
Installation on page 39 - including the FileSvr (IP_tftp).
3. Reboot the 4612 or 4624. The telephone downloads and installs the old boot code. This
results in the manual addresses of the IP telephones being erased.
4. Manually assign the IP addresses for each 4612 or 4624 including the FileSvr (IP_tftp).
5. Reboot the 4612 or 4624. The telephone will download and install the R1.1 or R1.0 release.
6. Manually assign the IP addresses to each 4612 or 4624. Assign 0.0.0.0 for the FileSvr. This
will prevent the telephones from upgrading until you are ready for them to upgrade.
7. REMOVE the old software from the TFTP server. Removing the old software prevents some
other Avaya IP Telephone from inappropriately downgrading.
Issue 2.2 April 2005
31
4600 Series IP Telephone Installation
32 4600 Series IP Telephone Release 2.2 Installation Guide
Chapter 3: Local Administrative Options
Introduction
After you have successfully installed an IP telephone, you might be instructed to administer one
of the options described in this chapter.
Note:
Note:
You can modify the settings file to set parameters for IP telephones that
download their upgrade script and application files from the same TFTP server.
See the section on “4600 Series IP Telephone Scripts and Application Files” in
Chapter 4 of the 4600 Series IP Telephone LAN Administrator Guide.
Because the 4601 IP Telephone does not have a display, it is limited in its ability
to support Local Administrative Procedures. Specifically, the only Local
Administrative Procedures the 4601 supports are:
●
RESET (and Restart)
●
SIG
●
SSON
●
TEST
●
CHADDR (DHCP Client Hardware Address)
●
ALERT
●
TAG
In addition, because it lacks a display to provide visual feedback during data entry, the
4601 IP Telephone has unique data entry and feedback procedures. See Entering Data
for the 4601 IP Telephone on page 36.
Issue 2.2 April 2005
33
Local Administrative Options
! CAUTION:
CAUTION:
Perform these procedures only if instructed to do so by the system or LAN
administrator.
Static administration of these options causes upgrades to work differently than if
they are administered dynamically. Values assigned to options in static
administration are not changed by upgrade scripts. These values remain active
for the telephone until either:
●
a new boot file is downloaded, or
●
the IP telephone is reset, as indicated in Reset System Values on page 51.
Aside from SSON, use these option-setting procedures only with static addressing
and, as always, only if instructed by the system or LAN administrator. Aside from
SSON, do not use these option-setting procedures if you are using DHCP. DHCP is
the Dynamic Addressing Process, as indicated in Dynamic Addressing Process on
page 27.
Entering Data for Administrative Options
This section applies to all IP telephones with a display. It does not apply to the 4601 IP
Telephone, which does not have a display. This section describes how to enter data for
administrative options.
1. Invoke all local procedures by pressing the Hold or Mute button, up to 7 numeric dial pad
buttons, and the # button. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. On these phones, you must use the Mute
button to access these options.
A 6-second timeout is in effect between button presses after pressing the Hold button. If
you do not press a valid button within 6 seconds of pressing the previous button, the
collected digits are discarded. In this case, no administrative option is invoked.
2. Attempts to enter invalid data are rejected, and the phone emits an error beep.
3. If you enter a numeric digit for a value or for an IP address or subnet mask field after
entering only a zero, the new digit replaces the zero.
4. Press the # button to go to the next step.
34 4600 Series IP Telephone Release 2.2 Installation Guide
Entering Data for Administrative Options
5. How to backspace depends on the type of phone being installed, as shown in this chart:
IP Telephone #
Backspace Alternative
4601
Call Appearance a button
4602
Speaker button
4602SW
Speaker button
4606
Conference button
4610SW
Left-most softkey
4612
Left-most softkey or Previous button
4620
Left-most softkey
4620SW
Left-most softkey
4621SW
Left-most softkey
4622SW
Left-most softkey
4624
Left-most softkey or Previous button
4625SW
Left-most softkey
4630
Headset button
4630SW
Headset button
4690
Left-most softkey
When you press the applicable button or key to backspace, the most recently entered digit
or period is erased from the display. The cursor remains in the erased character’s former
position.
6. If PROCPSWD is administered as indicated in Chapter 4 of the 4600 Series IP Telephone
LAN Administrator Guide, you must type the Local Procedure password after pressing
Mute and before pressing the code for your given local programming option.
Note:
Note:
If PROCSTAT has been administered to 1, as described in Chapter 4 of the 4600
Series IP Telephones LAN Administrator Guide, you will not be able to invoke any
administrative options other than V I E W.
Issue 2.2 April 2005
35
Local Administrative Options
Entering Data for the 4601 IP Telephone
Because the 4601 IP Telephone has no display, its LEDs indicate:
●
when data entry is required,
●
whether processing is taking place, prohibiting data entry, and
●
confirmation that a process or procedure is complete.
1. Invoke all local procedures by pressing the Hold button, up to 7 numeric dial pad buttons,
and the # button.
A 6-second timeout is in effect between button presses after pressing the Hold button. If
you do not press a valid button within 6 seconds of pressing the previous button, the
collected digits are discarded. In this case, no administrative option is invoked.
2. Attempts to enter invalid data are rejected, and the phone emits an error beep.
3. Press the # button to go to the next step.
4. To backspace within a field, press Call Appearance a’s Line button.
5. The following chart provides specific 4601 data entry/phone interaction information.
If
Then
User input is expected/
required
The Message Waiting indicator at the top of the phone and the
Message button LED on the faceplate flash 500 milliseconds
on, 500 milliseconds off.
The telephone is
providing feedback
after an entry of one or
more numeric digits
from 1 to 9
Call Appearance Line a’s indicator winks 200 milliseconds on,
50 milliseconds off n times for digit n. For example, if you
press 2 as the first digit of a value like the SSON, Call
Appearance Line a’s indicator winks two times.
For values having more than one digit with a second numeric
digit from 1 to 9, Call Appearance Line b’s indicator winks 200
milliseconds on, 50 milliseconds off n times for digit n. For
example, if you press 4 as the SSON’s second digit, Call
Appearance Line b’s indicator then winks four times.
Each subsequent digit of a specific value causes Call
Appearance Lines a and b to alternate winks.
The telephone is
providing feedback
after an entry of
0 (zero)
Pressing 0 (zero) for a value causes the appropriate Call
Appearance Line indicator to flutter five times, 50 milliseconds
on, 50 milliseconds off.
1 of 2
36 4600 Series IP Telephone Release 2.2 Installation Guide
About Local Administrative Procedures
If
Then (continued)
In certain procedures,
for example, SSON or
to display the extension
number, a value already
exists and you press
the # button to indicate
you either want to enter
a new value or have the
current value displayed
The Message Waiting indicator at the top of the phone and the
Message button’s LED on the faceplate are lit but not flashing.
Call Appearance Line a alternating with line b after an 1800
millisecond pause, if the value has more than one digit winks
600 milliseconds on, 200 milliseconds off n times for digit n to
indicate the current value. The appropriate Call Appearance
Line indicator flutters five times to indicate the digit zero. After
feedback of the current value, the Message Waiting indicator
at the top of the phone and the Message button’s LED flash
500 milliseconds on, 500 milliseconds off to indicate user input
is expected/required.
User input is not
allowed for example,
during processing
The Message Waiting indicator at the top of the phone and the
Message button LED on the faceplate are steadily lit.
The telephone’s boot
image is in the process
of being upgraded
All LEDs, meaning Call Appearance Lines a and b, and both
Message indicators, light steadily during the download
process.
An error beep tone
sounds
An invalid button was pressed. Try again.
2 of 2
About Local Administrative Procedures
Local administrative procedures allow you to customize the 4600 Series IP Telephone
installation for your specific operating environment. This section provides a description of each
local administrative option covered in this guide, with references to the pages on which the
option appears.
Local Programming Option
Code
See
Static addressing
A D D R (2 3 3 7)
Static Addressing
Installation on page 39
Quality of Service options
Q O S (7 6 7)
QoS Option Setting on
page 43
PC Ethernet Interface
I N T (4 6 8)
Interface Control on
page 45
1 of 2
Issue 2.2 April 2005
37
Local Administrative Options
Local Programming Option
Code
See
Group Identifier
(Release 2.0 and later only)
G R O U P (4 7 6 8 7)
Group Identifier on
page 48
Computer-Telephony
Integration
C T I (2 8 4)
Computer-Telephony
Integration (CTI) Enable/
Disable on page 49
Site-Specific Option Number
S S O N (7 7 6 6)
Site-Specific Option
Number Setting on
page 50
Reset the telephone
R E S E T (7 3 7 3 8)
Reset System Values on
page 51
Restart the telephone
R E S E T (7 3 7 3 8)
Restart the
Telephone on page 53
Signaling protocol identifier
(Release 2.0 and later only)
S I G (7 4 4)
Signaling Protocol
Identifier on page 54
Test the telephone
T E S T (8 3 7 8)
Self-Test Procedure on
page 56
Clear values to factory defaults
C L E A R (2 5 3 2 7)
Clear Procedure on
page 57
Visual Alerting mode control
A L E R T (2 5 3 7 8)
Visual/Audible Alerting
Procedure on page 58
DHCP chaddr field value
C H A D D R (2 4 2 3 3 7)
Manually Setting the
DHCP Client Hardware
Address on page 59
Layer 2 frame tagging control
(4601 only)
T A G (8 2 4)
Setting L2Q Tagging
Control (4601 Only) on
page 61
2 of 2
38 4600 Series IP Telephone Release 2.2 Installation Guide
Pre-Installation Checklist for Static Addressing
Pre-Installation Checklist for Static Addressing
Before performing static addressing, verify that all the requirements listed in the Requirements
to Verify about the Network section of the Pre-Installation Checklist are met. You do not have to
consider item 4. on page 16, as it refers to the DHCP server. In addition, you must have the
values for the following parameters. Failure to do so can cause data entry errors that prevent
the telephone from working. Such errors can also have a negative impact on your network. Print
copies of this checklist for each subnet.
1.
The IP address of the media server/gatekeeper.
2.
The transport layer port number of the address of the Management Complex
(media server/gatekeeper). Although this can be a value between 0 and
65535, the default value is 1719. Do not change this value unless it conflicts
with an existing port assignment.
3.
The IP address of the gateway/router.
4.
The IP netmask.
5.
The IP address of the TFTP server.
Static Addressing Installation
The usual way to assign IP addresses to IP telephones is the automatic method described in
Dynamic Addressing Process. There might be times, however, when manual assignment of IP
addresses is desired.
! CAUTION:
CAUTION:
Static addressing is necessary when a DHCP server is unavailable.
Because of the difficulties associated with static addressing, we very strongly
recommend that a DHCP server be installed and static addressing avoided.
Issue 2.2 April 2005
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Local Administrative Options
Note:
Note:
The displays on the 4602, 4602SW, 4610SW, 4612, 4620, 4620SW, 4621SW,
4622SW, 4624, 4625SW, 4630, 4630SW, and 4690 IP Telephones accommodate
24 characters per line. The display on the 4606 Telephone accommodates 16
characters per line. Here and in the procedures that follow, the example on the
left shows the 4602, 4602SW, 4610SW, 4612, 4620, 4620SW, 4621SW,
4622SW, 4624, 4625SW, 4630, 4630SW, and 4690 Telephones’ display. The
example on the right shows the 4606 Telephone’s display. Showing only one
example means that example applies to all 4600 Series IP Telephones with
displays.
The 4601 IP Telephone does not support static addressing.
Use the following procedure to invoke manual address information programming.
1. Start manual address programming by performing one of the following steps:
a. During normal DHCP processing, press the * key while “* to program“ displays during
the DHCP process.
or
b. While the phone is on-hook and idle, press the following sequence of keys on the
faceplate of the telephone:
Mute 2 3 3 7 # (Mute A D D R #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
The following message displays:
Phone=nnn.nnn.nnn.nnn
New=_
or
nnn.nnn.nnn.nnn
Phone=_
where nnn.nnn.nnn.nnn is the value of the telephone.
2. Enter the telephone’s IP address followed by the # button.
The following message displays:
CallSv=nnn.nnn.nnn.nnn
New=_
or
nnn.nnn.nnn.nnn
CallSv=_
where nnn.nnn.nnn.nnn is the value of the media server/gatekeeper IP address.
40 4600 Series IP Telephone Release 2.2 Installation Guide
Static Addressing Installation
3. Enter the Gatekeeper IP address followed by the # button.
The following message displays:
CallSvPort=nnnnn
New=_
where nnnnn is the value of the Management Complex (media server/gatekeeper)
transport-layer port number, a value between 0 and 65535.
4. Enter the appropriate value for the Port Number followed by the # button.
The following message displays:
Router=nnn.nnn.nnn.nnn
New=_
or
nnn.nnn.nnn.nnn
Router=_
where nnn.nnn.nnn.nnn is the value of the gateway/router IP address.
5. Enter the Gateway router IP address followed by the # button.
The following message displays:
Mask=nnn.nnn.nnn.nnn
New=_
or
nnn.nnn.nnn.nnn
Mask=_
where nnn.nnn.nnn.nnn is the value of the IP netmask.
6. Enter the IP netmask followed by the # button.
The following message displays:
FileSv=nnn.nnn.nnn.nnn
New=_
or
nnn.nnn.nnn.nnn
FileSv=_
where nnn.nnn.nnn.nnn is the value of the TFTP server IP address.
7. Enter the TFTP Server IP address followed by the # button.
One of the following texts displays left-justified at the top of the display, depending on the
current status of 802.1Q:
If 802.1Q is off:
802.1Q=off
1=on #=OK
If 802.1Q is on:
802.1Q=on
0=off #=OK
8. Press the 1 or 0 button to turn 802.1Q on or off respectively.
The display is updated to show the current status of 802.1Q.
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9. Press the # button to continue the procedure without changing the displayed status of
802.1Q
The following text displays left-justified at the top of the display:
VLAN ID=dddd
New=_
where dddd is the value of the 802.1 VLAN ID.
10. Enter a valid value between 0 and 4094 for the new value of the 802.1 VLAN ID.
The following message displays:
VLAN test=ddd
New=_
where ddd is the value of the DHCPOFFER wait period.
11. Enter a valid value between 0 and 999 for the new value of the DHCPOFFER wait period.
The following message displays:
Save new
values?
*=no #=yes
12. Press the # button to save the new values you entered.
The following message displays:
New values
being saved
Once the new values are stored, the telephone is reset.
If a new boot program is downloaded from the TFTP server after you enter static addressing
information, you must reenter your static addressing information.
42 4600 Series IP Telephone Release 2.2 Installation Guide
QoS Option Setting
QoS Option Setting
Use the following procedure to set Quality of Service (QoS) options.
Note:
Note:
The 4601 IP Telephone does not support QoS Option Setting.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 7 6 7 # (Mute Q O S #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630 and 4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
The following text displays left-justified at the top of the display:
L2 audio=d
New=_
where d is the value of the 802.1 audio parameter.
2. Enter a valid value between 0 and 7 for the new value of the 802.1 audio parameter.
The following text displays left-justified at the top of the display:
L2 signaling=d
New=_
where d is the value of the 802.1 signaling parameter.
3. Enter a valid value between 0 and 7 for the new value of the 802.1 signaling parameter.
The following text displays left-justified at the top of the display:
L3 audio=dd
New=_
where dd is the value of the Differential Services audio parameter.
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Local Administrative Options
4. Enter a valid value between 0 and 63 for the new value of the Differential Services audio
parameter.
The following text displays left-justified at the top of the display:
L3 signaling=dd
New=_
where dd is the value of the Differential Services signaling parameter.
5. Enter a valid value between 0 and 63 for the new value of the Differential Services
signaling parameter.
If no new values were entered during this procedure, the following text displays left-justified
at the top of the display:
No new values.
#=OK
6. Press # to terminate the procedure.
If new values were entered during this procedure, the following text displays left-justified at
the top of the display:
Save new values?
*=no
#=yes
7. Press the * button to terminate the procedure, or the # button to save the new values.
If you press the # button, the following text displays:
New values
being saved
The new values are saved, and the user interface is restored to its previous state.
44 4600 Series IP Telephone Release 2.2 Installation Guide
Interface Control
Interface Control
Use the following procedure to set or change the interface control value.
Note:
Note:
The 4601, 4602, and 4690 Telephones do not have Ethernet PC interfaces, so
this procedure does not apply to those phones.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 4 6 8 # (Mute I N T #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630 and 4630SW IP Telephones do not have a dedicated
Hold button. For all other 4600 Series IP Telephones, pressing the Hold button
instead of the Mute button also works.
2. For telephones that support an Infrared (IR) interface (4620 and 4620SW only), proceed
directly to Step 7. If the telephones have an internal Ethernet switch, proceed to Step 3.
After entry of the command sequence, telephones with an internal Ethernet switch display
the following text, depending on the current interface control value:
PHY1=status
*=change #=OK
where status is the value of PHY1STAT, defined as:
●
Status is auto when PHY1STAT = 1
●
Status is 10Mbps HDX when PHY1STAT = 2
●
Status is 10Mbps FDX when PHY1STAT = 3
●
Status is 100Mbps HDX when PHY1STAT = 4
●
Status is 100Mbps FDX when PHY1STAT = 5
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3. To change the PHY1 value, press *.
Depending on the current value, the next sequential valid PHY1 value is selected and
displayed as the status. For example, if the current value is 10Mbps HDX (2), pressing *
changes the value to 3 (10Mbps FDX). If the current value is 100Mbps FDX (5), pressing *
changes the value to 1 (auto).
If a value different from the current PHY1STAT value is entered, the following text displays
left-justified at the top of the display:
Save new
value?
*=no
#=yes
4. Press the * button to terminate the procedure, or the # button to save the new value. If you
press the # button, the following text displays:
PHY2=status
*=change #=OK
where status is the value of PHY2STAT, defined as:
●
Status is disabled when PHY2STAT = 0
●
Status is auto when PHY2STAT = 1
●
Status is 10Mbps HDX when PHY2STAT = 2
●
Status is 10Mbps FDX when PHY2STAT = 3
●
Status is 100Mbps HDX when PHY2STAT = 4
●
Status is 100Mbps FDX when PHY2STAT = 5
5. To change the PHY2 value, press *.
Depending on the current value, the next sequential valid PHY2 value is selected and
displayed as the status. For example, if the current value is 10Mbps HDX (2), pressing *
changes the value to 3 (10Mbps FDX). If the current value is 100Mbps FDX (5), pressing *
changes the value to 0 (disabled).
The following text displays left-justified at the top of the display:
Save new value?
*=no
#=yes
46 4600 Series IP Telephone Release 2.2 Installation Guide
Interface Control
6. Press the * button to terminate the procedure, or the # button to save the new values.
If you press the # button, the following text displays.
New value
being saved
The new values are saved and a restart occurs automatically. The user interface is restored
to its previous state.
7. For telephones with an IR interface, after entry of the command sequence, one of the
following texts displays, depending on the current value of the IRSTAT:
If IRSTAT=1:
IR=enabled
0=disable #=OK
If IRSTAT=2:
IR=disabled
1=enable #=OK
8. Press the 1 or 0 button to enable or disable the IR interface respectively, or press the #
button to leave the current value. The following text displays left-justified at the top of the
display:
Save new value?
*=no
#=yes
9. Press the * button to terminate the procedure, or the # button to save the new values.
If you press the # button, the following text displays.
New value
being saved
The new values are saved, and a restart occurs automatically. The user interface is restored
to its previous state.
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Group Identifier
Use the following procedure to set or change the Group Identifier.
Note:
Note:
Perform this procedure only if the LAN Administrator instructs you to do so.
The 4601 IP Telephone does not support the Group Identifier.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 4 7 6 8 7 (Mute G R O U P)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
The following text displays left-justified at the top of the display:
Group=ddd
New=_
where ddd is the Group value.
2. Enter a valid Group value (0-999).
If a value different from the current Group value is entered, the following text displays
left-justified at the top of the display:
Save new
value?
*=no
#=yes
3. Press the * button to terminate the procedure, or the # button to save the new value.
If you press the # button, the following text displays:
New value
being saved
The new value is saved and the user interface is restored to its previous state.
48 4600 Series IP Telephone Release 2.2 Installation Guide
Computer-Telephony Integration (CTI) Enable/Disable
Computer-Telephony Integration (CTI) Enable/Disable
Use the following procedure to enable or disable the CTI interface.
Note:
Note:
The default for the CTI interface is enabled.
The 4601, 4602, 4602SW, and 4690 do not support the CTI interface.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 2 8 4 # (Mute C T I #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
One of the following texts displays left-justified at the top of the display, depending on the
current value of the CTI:
If CTI=manual:
CTI=manual
0=Off #=OK
If CTI=disabled:
CTI=disabled
1=Manual #=OK
2. Press the 1 or 0 button to enable or disable the CTI interface respectively, or the # button to
leave the current value. The following text displays left-justified at the top of the display:
UDP Port=497xx
New=_
where 497xx is the value of the UDP port for CTI.
3. Enter a valid value between 49714 and 49721, inclusive for the UDP Port for CTI.
The following text displays left-justified at the top of the display:
Save new value?
*=no
#=yes
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4. Press the * button to terminate the procedure, or the # button to save the new values.
If you press the # button, the following text displays.
New value
being saved
The new values are saved, and the user interface is restored to its previous state.
Site-Specific Option Number Setting
! CAUTION:
CAUTION:
Do not perform this procedure if you are using static addressing. Perform this
procedure only if you are using DHCP and the LAN administrator instructs you to
do this.
Use the following procedure to set the Site-Specific Option Number (SSON).
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 7 7 6 6 # (Mute S S O N #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
All IP telephones except the 4601 display the following text left-justified at the top of the
display:
SSON=ddd
New=_
where ddd is the value of SSON.
Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line
indicators wink out the current SSON value. Call Appearance Line a represents the SSON’s
first digit. Call Appearance Line b represents the SSON’s second digit, and Call
Appearance Line a represents the SSON’s third digit. For each digit, the applicable indicator
winks the number of times represented by the current SSON value 600 milliseconds on, 200
milliseconds off. An 1800 millisecond pause occurs before changing indicators. If the
current value is zero, the appropriate Call Appearance Line indicator flutters five times 50
milliseconds on, 50 milliseconds off instead of winking.
50 4600 Series IP Telephone Release 2.2 Installation Guide
Reset System Values
After the 4601 “displays” the current SSON, the Message Waiting indicator at the top of the
phone and the Message button LED on the faceplate flash 500 milliseconds on, 500
milliseconds off to indicate an entry is expected.
2. Enter a valid value between 128 and 255 for the SSON.
The 4601 provides feedback as you enter each digit using both Call Appearance Line
indicators. The indicators alternate winking the number of times represented by the digit you
press 200 milliseconds on, 50 milliseconds off. For example, if the SSON’s first digit is “2,”
pressing number 2 on the dial pad causes Call Appearance Line a’s indicator to wink two
times. If the second digit you press is “4,” after an 1800 millisecond pause, Call Appearance
Line b’s indicator winks four times. Pressing “0” (zero) on the dial pad causes the
appropriate indicator to flutter three five 50 milliseconds on, 50 milliseconds off.
Then the 4601 flashes both Message Waiting indicators 500 milliseconds on, 500
milliseconds off to indicate an entry is expected.
For all IP telephones except the 4601, if a value different from the current SSON value is
entered, the following text displays left-justified at the top of the display:
Save new value?
*=no
#=yes
3. Press the * button to terminate the procedure, or the # button to save the new value. If you
press the # button, all IP telephones except the 4601 display the following text:
New value
being saved
All phones save the new value, and restore the user interface to its previous state.
Reset System Values
Use the following procedure to reset all system initialization values to the application software
default values.
! CAUTION:
CAUTION:
This procedure erases all static information, without any possibility of recovering
the data.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 7 3 7 3 8 # (Mute R E S E T #)
Issue 2.2 April 2005
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Local Administrative Options
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
The 4601 IP Telephone flashes both Message Waiting indicators 500 milliseconds on, 500
milliseconds off to indicate user input is expected. All other IP telephones display the
following text left-justified at the top of the display:
Reset values?
*=no
#=yes
! CAUTION:
CAUTION:
As soon as you press the # button, all static information will be erased, without
any possibility of recovering the data.
2. If you do not want to reset the system values, press * (no) and proceed to Step 4.
Pressing the pound sign (#) to reset the system values on a 4601 IP Telephone produces a
confirmation tone. The 4601’s Message Waiting indicators illuminate, but do not flash, to
indicate no entry is allowed while the system values are being reset. All other phones
display a screen with the following prompt on the top line:
Are you sure?
*=no
#=yes
3. Press the * button to continue without resetting the values and proceed to Step 4. Or, press
the # button to reset values to their defaults.
All phones except the 4601 display the following text left-justified at the top of the display
while the system values are reset to defaults:
Resetting
values.
The telephone resets from the beginning of registration, which takes a few minutes.
4. If you do not reset the phone, all IP telephones except the 4601 display the following
prompt:
Restart
phone?
*=no
#=yes
5. Press the * key to terminate the procedure without restarting the telephone. Otherwise,
press # and perform the following Restart procedure.
52 4600 Series IP Telephone Release 2.2 Installation Guide
Restart the Telephone
Restart the Telephone
Use the following procedure to restart the telephone.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 7 3 7 3 8 # (Mute R E S E T #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
The 4601 IP Telephone flashes both Message Waiting Indicators 500 milliseconds on, 500
milliseconds off to indicate user input is expected. All other IP telephones display the
following text left-justified at the top of the display:
Reset values?
*=no
#=yes
2. Press the # button to reset values to their defaults, or * to continue a restart without
resetting the values to their defaults.
Pressing the pound sign (#) to reset the system values on a 4601 IP Telephone produces a
confirmation tone. The 4601’s Message Waiting indicators illuminate, but do not flash, to
indicate no entry is allowed while the system values are being reset. All other phones
display the following text left-justified at the top of the display while the system values are
reset to defaults:
Resetting
values.
Once the system values are reset, the following prompt displays on all IP telephones,
except the 4601:
Restart
phone?
*=no
#=yes
3. Press the * key to terminate the procedure without restarting the telephone.
Press the # key to restart the telephone.
The remainder of the procedure depends on the status of the boot and application files.
See Appendix A: Restart Scenarios.
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Signaling Protocol Identifier
Use the following procedure to set or change the Signaling Protocol Identifier. A valid SIG
Protocol Identifier is either 0 (default), 1 (H.323), or 2 (SIP).
Note:
Note:
Perform this procedure only if the LAN Administrator instructs you to do so.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 7 4 4 (Mute S I G)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
All IP telephones except the 4601 display the following text left-justified at the top of the
display:
SIG=protocol
*=change #=OK
where protocol is the telephone’s signaling protocol (H.323, SIP, or default) corresponding
to the numeric identifier (1, 2, or 0).
Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line a’s
indicator winks out the current SIG value 600 milliseconds on, 200 milliseconds off. One
wink represents H.323 and two winks represent SIP. If the current value is zero (the
default), Call Appearance Line a’s indicator flutters five times 50 milliseconds on, 50
milliseconds off instead of winking. After the 4601 “displays” the current SIG value, the
Message Waiting indicator at the top of the phone and the Message button LED on the
faceplate flash 500 milliseconds on, 500 milliseconds off to indicate an entry is expected.
54 4600 Series IP Telephone Release 2.2 Installation Guide
Signaling Protocol Identifier
2. To change the SIG value, press *.
Depending on the current value, the next sequential valid SIG value is selected and
displayed as the protocol. For example, if the current value is SIP (2), pressing * changes
the value to 0 (default). If the current value is H.323 (1), pressing * changes the value to 2
(SIP).
If a value different from the current Group value is entered, all IP telephones except the
4601 display the following text left-justified at the top of the display:
Save new
value?
*=no
#=yes
The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds
on, 500 milliseconds off to indicate an entry is expected.
3. Press the * button to terminate the procedure, or the # button to save the new value. If you
press the # button, all IP telephones except the 4601 display the following text:
New value
being saved
The new value is saved. All phones except the 4601 display the following text left-justified at
the top of the display:
Restart phone?
*=no
#=yes
The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds
on, 500 milliseconds off to indicate an entry is expected.
4. Press the * (asterisk) key to terminate the procedure without restarting the telephone.
Press the # (pound) key to restart the telephone.
The remainder of this procedure depends on the status of the boot and application files.
See Appendix A: Restart Scenarios.
Issue 2.2 April 2005
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Self-Test Procedure
For self-testing, use the following procedure:
1. To invoke 4600 Series IP Telephone self-test procedures, press the following sequence of
keys on the faceplate of the telephone:
Mute 8 3 7 8 # (Mute T E S T #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630 and 4630SW IP Telephones do not have a dedicated
Hold button. For all other 4600 Series IP Telephones, pressing the Hold button
instead of the Mute button also works. The 4690 IP Conference Telephone does
not support this feature.
For the 4606, 4612, and 4624 IP Telephones, the telephone illuminates each column of red
and green LEDs associated with administrable buttons sequentially for 0.5 second, from left
to right across the telephone. This cycle then repeats. The Speaker/Mute LED and the
message waiting LED illuminate along with the closest column of LEDs. Buttons generate a
button click if pressed, but do not generate any system-specific signaling messages, DTMF,
or invoke Speaker or Mute operation.
Telephones with displays show the following text, left-justified at the top of the display, for 1
second after self-test is invoked:
Self test
#=end
For 4602/4602SW/4606/4610SW/4612/4620/4620SW/4624 IP Telephones, a block
character with all pixels on then displays in all display character locations for 5 seconds.
Display of the block character helps to find bad display pixels. For 4630 and 4630SW IP
Telephones, all pixels are on, and the display should be solid white for 5 seconds.
All IP telephones except the 4601 display one of the following:
If self-test passes:
Self test passed
#=end
When a 4601 IP Telephone’s self-test passes, all LEDs flash 500 milliseconds on, 500
milliseconds off continuously.
If self-test fails:
Self test failed
#=end
When a 4601 IP Telephone’s self-test fails, all LEDs flutter 50 milliseconds on, 50
milliseconds off continuously.
2. To terminate the self-test, press the # button on the dial pad at any time. Doing so generates
a confirmation tone, and returns the user interface to its previous state.
56 4600 Series IP Telephone Release 2.2 Installation Guide
Clear Procedure
Clear Procedure
Sometimes, you might want to remove all administered values, user-specified data, and option
settings. Essentially, you want to return a telephone to its initial “clean slate” condition.
This is usually done when passing a telephone to a new, dedicated user when the user’s
L O G O F F option is not sufficient. For example, a new user is assigned the same extension,
but requires different permissions than the previous user.
The C L E A R option erases all administered data—static programming, file server and call
server programming, and user settings including Speed Dial button labels and locally
programmed Feature button labels, and restores all such data to default values. The C L E A R
option does not affect the software load itself. If you have upgraded the telephone, the phone
retains the latest software. Once you have cleared a telephone, you can administer it normally.
! CAUTION:
CAUTION:
This procedure erases all administered data, without any possibility of recovering
the data.
Use the following procedure to clear the phone of its administrative, user-assigned and options
values.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 2 5 3 2 7 # (Mute C L E A R #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
The 4601 IP Telephone does not support the CLEAR procedure.
The following text displays left-justified at the top of the display:
Clear all values?
*=no
#=yes
2. If you do not want to clear all values, press * (no) to terminate the procedure and retain the
current values.
A screen displays the following prompt on the top line:
Are you sure?
*=no
#=yes
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3. Press the * button to terminate the procedure without clearing the values. Press the # button
to clear all values to their initial default values.
A confirmation tone sounds and the following text displays left-justified at the top of the
display:
Clearing values.
The telephone is cleared to its “out of the box” state.
Visual/Audible Alerting Procedure
Use this procedure to set or change the Alerting mode. As of software Release 2.2, all 4600
Series IP Telephones can alert a user to incoming calls audibly (the default) or both audibly and
visually. Visual alert is useful in noisy environments where an audible alert might not be heard,
or to tell at a glance which of several phones is ringing.
1. While the phone is on-hook and idle, press the following sequence of keys on the
telephone’s faceplate:
Mute 2 5 3 7 8 # (Mute A L E R T #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
All IP telephones except the 4601 display the following text left-justified at the top of the
display:
Alerting=setting
*=change #=OK
where setting corresponds the current Alert value (NVALERT) as specified in “Chapter 4" of
the 4600 Series IP Telephone LAN Administrator Guide:
●
Setting is audible-only when NVALERT = 0
●
Setting is audible/visual when NVALERT = 1
Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line a’s
indicator winks out the current NVALERT value 600 milliseconds on, 200 milliseconds off,
where one wink represents “0” for audible only and two winks represent “1” for audible/
visual. If the current value is zero (the default), Call Appearance Line a’s indicator flutters
five times 50 milliseconds on, 50 milliseconds off instead of winking. After the 4601
“displays” the current NVALERT value, the Message Waiting indicator at the top of the
58 4600 Series IP Telephone Release 2.2 Installation Guide
Manually Setting the DHCP Client Hardware Address
phone and the Message button LED on the faceplate flash 500 milliseconds on, 500
milliseconds off to indicate an entry is expected.
2. To change the Alerting value, press *.
Depending on the current value, the other value is selected and displayed. For example, if
the current value is audible/visual (1), pressing * changes the value to 0 (audible only, the
default). If the current value is audible-only (0), pressing * changes the value to 1 (audible/
visual).
All IP telephones except the 4601 display the following text left-justified at the top of the
display:
Save new value?
*=no
#=yes
The 4601 IP Telephone instead flashes both Message Waiting indicators 500 milliseconds
on, 500 milliseconds off to indicate an entry is expected.
3. Press the * button to terminate the procedure, or the # button to save the new value. If you
press the # button, all IP telephones except the 4601 display the following text:
New value being saved
The new value is saved.
Manually Setting the DHCP Client Hardware Address
Use this procedure to manually set or change the Client Hardware Address, if you use static
addressing rather than DHCP.
1. While the phone is on-hook and idle, press the following sequence of keys on the
telephone’s faceplate:
Mute 2 4 2 3 3 7 # (Mute C H A D D R #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. The 4630/4630SW IP Telephones and the 4690 IP Conference
Telephone do not have a dedicated Hold button. For all other 4600 Series IP
Telephones, pressing the Hold button instead of the Mute button also works.
Issue 2.2 April 2005
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Local Administrative Options
All IP telephones except the 4601 display the following text left-justified at the top of the
display:
chaddr=ddd
New=
where ddd is the value of NVCHADDR, the system variable for the DHCP Client Hardware
Address.
Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line a’s
indicator winks out the current NVCHADDR value 600 milliseconds on, 200 milliseconds off.
If the current value is zero, Call Appearance Line a’s indicator flutters five times 50
milliseconds on, 50 milliseconds off instead of winking.
After the 4601 “displays” the current value, the Message Waiting indicator at the top of the
phone and the Message button LED on the faceplate flash 500 milliseconds on, 500
milliseconds off to indicate an entry is expected.
2. To change the Client Hardware Address value, enter a valid client hardware address. This
value is usually the MAC address, which DHCP then converts to an integer preceded by
zeroes.
The 4601 provides feedback for each digit as you enter it using both Call Appearance Line
indicators. The indicators alternate winking the number of times represented by the digit you
press 200 milliseconds on, 50 milliseconds off. For example, if the first digit of the address is
“2,” pressing the number 2 on the dial pad causes Call Appearance Line a’s indicator to
wink two times. If the second digit you press is “4,” after an 1800 millisecond pause, Call
Appearance Line b’s indicator winks four times. Pressing “0” (zero) on the dial pad causes
the appropriate indicator to flutter three five 50 milliseconds on, 50 milliseconds off.
Then the 4601 flashes both Message Waiting indicators 500 milliseconds on, 500
milliseconds off to indicate an entry is expected.
For all IP telephones except the 4601, if a value different from the current value of
NVCHADDR is entered, the following text displays left-justified at the top of the display:
Save new value?
*=no
#=yes
3. Press the * button to terminate the procedure, or the # button to save the new value. If you
press the # button, all IP telephones except the 4601 display the following text:
New value being saved
All phones save the new value.
60 4600 Series IP Telephone Release 2.2 Installation Guide
Setting L2Q Tagging Control (4601 Only)
Setting L2Q Tagging Control (4601 Only)
Use the following procedure to set the layer 2 (802.1Q) framing parameter manually for the
4601 IP Telephone only.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 8 2 4 # (Mute T A G #)
Note:
Note:
Press the Mute button momentarily. Do not press this button while pressing other
keys/buttons. Pressing the Hold button instead of the Mute button also works.
Because it does not have a display, the 4601 IP Telephone’s Call Appearance Line
indicators wink out the current NVL2Q value. Valid values are:
●
1=ON (enabled)
●
2=OFF (disabled)
●
3-AUTO (the default)
The single-digit value is represented by Call Appearance Line a, which winks the number of
times represented by the current L2Q value 600 milliseconds on, 200 milliseconds off. If the
current value is zero (AUTO), Call Appearance Line a’s indicator flutters five times 50
milliseconds on, 50 milliseconds off instead of winking.
After “displaying” the current L2Q value, the Message Waiting indicator at the top of the
phone and the Message button LED on the faceplate flash 500 milliseconds on, 500
milliseconds off to indicate an entry is expected.
2. Enter a valid value (1, 2, or 0) for the L2Q (802.1Q) framing parameter.
The 4601 provides feedback for the digit as you enter it using Call Appearance Line a. For
example, if the L2Q value is “2,” pressing the number 2 on the dial pad causes Call
Appearance Line a’s indicator to wink two times. Pressing “0” (zero) on the dial pad causes
Call Appearance Line a’s indicator to flutter three times 50 milliseconds on, 50 milliseconds
off.
Then both Message Waiting indicators flash 500 milliseconds on, 500 milliseconds off to
indicate an entry is expected.
3. Press the * button to terminate the procedure, or the # button to save the new value. If you
press the # button, the 4601 saves the new value, and resets the telephone to restore the
user interface to its previous state.
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62 4600 Series IP Telephone Release 2.2 Installation Guide
Chapter 4: Troubleshooting Guidelines
Introduction
This chapter describes problems that might occur during installation of the 4600 Series IP
Telephones and possible ways of resolving these problems. For problems that occur during
normal operation, see “Troubleshooting Guidelines” in the 4600 Series IP Telephone LAN
Administrator Guide.
This chapter contains the following sections:
●
Descriptions of error conditions and methods for resolving them.
●
The use of the V I E W option to view system values.
●
Error and status messages, and methods for resolving them.
Error Conditions
There are four areas where installers can troubleshoot problems before seeking assistance
from the system or LAN administrator:
1. Check both the power and Ethernet wiring for the following conditions:
●
Whether all components are plugged in correctly.
●
Check LAN connectivity in both directions to all servers - DHCP, TFTP, HTTP,
DEFINITY®/MultiVantage™.
●
If the telephone is supposed to be powered from the LAN, ensure that the LAN is
properly administered and is compliant with IEEE 803.3af.
●
Ensure that the Ethernet complies with Category 5e wiring.
2. If you are using static addressing:
●
Use the View command) to find the names of the files being used and verify that these
filenames match those on the TFTP or HTTP server. See The View Administrative
Option on page 65 for more information. Check the Avaya Web site to verify whether the
correct files are being used.
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Troubleshooting Guidelines
●
Use the ADDR option to verify IP addresses. See Static Addressing Installation on
page 39 for information.
●
Use the QoS option to verify QoS parameters.
See Chapter 3: Local Administrative Options.
3. If the 4600 Series IP Telephone is not communicating with the system (DHCP, TFTP, HTTP
or Avaya Media Server), make a note of the last message displayed. Consult the system
administrator.
4. If you expect the telephone to be IEEE-powered, verify with the LAN administrator that IEEE
power is indeed supported on the LAN.
Note:
Note:
Because the 4601 IP Telephone does not have a display, it is limited in its ability
to provide visual feedback and error messages. See Troubleshooting the 4601 IP
Telephone later in this chapter for more information.
DTMF Tones
The failure to hear DTMF tones sent by a far-end 4600 Series IP Telephone does not require
any action on the user’s part. The TN2302AP board does not pass in-band DTMF tones.
Power Interruption
If power to a 4600 Series IP Telephone is interrupted while the telephone is saving the
application file, the TFTP application can stop responding. If this occurs, restart the TFTP
server.
64 4600 Series IP Telephone Release 2.2 Installation Guide
The View Administrative Option
The View Administrative Option
If you are using static addressing and encounter problems, use the following procedure to verify
the current values of system parameters and file versions.
Note:
Note:
Also use the ADDR option to view IP addresses. See Static Addressing
Installation in Chapter 3: Local Administrative Options. The IP addresses might
have been entered incorrectly. Verify whether you were provided with correct IP
addresses.
The 4601 IP Telephone does not support the V I E W option.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 8 4 3 9 # (Mute V I E W #)
Note:
Note:
Press the Mute button momentarily. Do not press this key while pressing other
keys. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone
do not have a dedicated Hold button. For all other 4600 Series IP Telephones,
pressing the Hold button instead of the Mute button also works.
The following text displays left-justified at the top of the display:
View settings
*=next
#=exit
2. Press the * button at any time during viewing to display the next name and system value
pair from Table 1. The first pair returns after the last pair displays.
Press the # button at any time during viewing to terminate the procedure and restore the
user interface to its previous state. The names and values display in the following order:
Table 1: Parameter Values
Name
System Value
Format
Model
46ccDccc
Up to 8 ASCII graphics characters.
Market
domestic
export
Only one value displays.
Phone SN
cccccccccccc
cccccccc
Phone Serial Number, up to 18 ASCII
graphic characters.
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Table 1: Parameter Values (continued)
Name
System Value
Format
PWB SN
cccccccccccc
cccccccc
Printed Wiring Board (circuit board)
Serial Number, up to 18 ASCII
graphic characters.
PWB
comcode
ccccccccc
9 ASCII numbered characters.
MAC
address
00:60:1D:hh:hh:hh
Each octet of the MAC address
displays as a pair of hexadecimal
numbers.
L2 tagging
ccccccccc
Up to 9 ASCII characters.
VLAN ID
cccc
Up to 4 ASCII characters. Value is ID
number or “none.”
IP address
nnn.nnn.nnn.nnn
Up to 15 ASCII characters.
Subnet mask
nnn.nnn.nnn.nnn
Up to 15 ASCII characters.
Router
nnn.nnn.nnn.nnn
Up to 15 ASCII characters.
File server
nnn.nnn.nnn.nnn.nnnnn
Up to 21 ASCII characters: IP
address and port of last file server
used successfully.
Media server
nnn.nnn.nnn.nnn.nnnnn
Up to 21 ASCII characters: IP
address and port of media server
currently in use.
Group
nnn
Up to 3 ASCII characters.
Protocol
cccccccc
filename1.exe
filename2.exe
Up to 8 ASCII characters.
Up to 16 ASCII graphic characters.
Out of the box, there is only one
filename.exe. After installation, there
should be two filenames. If there is
only one filename, installation has
failed. Verify the problem and then
reinstall the telephone.
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66 4600 Series IP Telephone Release 2.2 Installation Guide
Error and Status Messages
Error and Status Messages
Note:
Note:
This section describes error and status messages only for those IP telephones
having a display. For error and status messages related to installing a 4601 IP
Telephone, see Troubleshooting the 4601 IP Telephone on page 71.
The 4600 Series IP Telephones issue messages in English only. The IP telephones also display
messages from the switch, which can issue messages in the local language outside the United
States.
Most of the messages in Table 2 display only for about 30 seconds, and then the telephone
resets. The most common exception is Extension in Use, which requires manual
intervention.
Table 2: Possible Error and Status Messages During Installation of 4600 Series IP
Telephones
Message
Cause/Resolution
Bad Router
CAUSE: The telephone cannot find a router based on the information in
the DHCP file for GIPADD.
RESOLUTION: Change administration on DHCP, as indicated in the
4600 Series IP Telephone LAN Administrator Guide.
Checksum error
CAUSE: Downloaded application file was not downloaded or saved
correctly.
RESOLUTION: The telephone automatically resets and attempts to
re-initialize.
DHCP: CONFLICT
* to program
CAUSE: At least one of the IP address offered by the DHCP server
conflicts with another address.
RESOLUTION: Review DHCP server administration to identify duplicate
IP address(es).
Discover
aaa.bbb.ccc.ddd
CAUSE: The 46xx telephone is attempting to discover (and register
with) the gatekeeper at IP address aaa.bbb.ccc.ddd.
RESOLUTION: If this message appears for more than a few seconds,
especially if the IP address keeps changing, the telephone is unable to
contact the gatekeeper. Have the LAN Administrator verify network
connectivity between the telephone and the gatekeeper. Alternately,
revise the gatekeeper addresses in the DHCP/TFTP files in accordance
with the 4600 Series IP Telephone LAN Administrator Guide to point to
different gatekeepers.
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Table 2: Possible Error and Status Messages During Installation of 4600 Series IP
Telephones (continued)
Message
Cause/Resolution
Discovering...
CAUSE: The 46xx telephone is attempting to find a DHCP server.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If there is not supposed to be a DHCP
server, you must “break into” the Discovering process and use static
addressing. See Static Addressing Installation on page 39. To break into
the Discovering process, press the # button, and when you see the
“100Mbs” or “10Mbs” message, quickly press the * (asterisk) button.
Extension
Error
CAUSE: The PBX does not recognize the extension entered.
RESOLUTION: Confirm the extension is correct and is correctly
administered on the switch. Then try registration again, taking particular
care to enter the extension accurately.
Extension in
Use
CAUSE: The PBX detects an extension conflict with an existing set or
Softphone.
RESOLUTION: You can force the current telephone to register, and
thereby disconnect the other user, by pressing #. The 4600 Series IP
Telephone prompts you again for the Extension and Password. If you
enter the same Extension and Password, you are asked to confirm that
you want to unregister the original user. Press # to unregister the original
user and to register the current phone. Then press * to reset the phone
and enter a different Extension and Password.
Failed to set
phone IP
address
CAUSE: The 4600 Series Telephone was originally installed on one
switch with static addressing, and has subsequently been installed on
another switch with an active DHCP server assigning dynamic IP
addresses.
RESOLUTION: Reset the telephone.
File too large
Cannot save
file
CAUSE: The telephone does not have sufficient room to store the
downloaded file.
RESOLUTION: Verify the proper filename is administered in the TFTP
script file, and that the proper application file is located in the appropriate
location on the TFTP server.
Gateway Error
CAUSE: DEFINITY Release 8.4 does not have an H.323 station
extension for this telephone.
RESOLUTION: On the station administration screen, ensure the DCP
set being aliased for this IP telephone has an H.323 station extension
administered, in accordance with switch administration instructions.
Hardware
failure
CAUSE: Hardware failure prevented downloading of application file.
RESOLUTION: Replace telephone.
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68 4600 Series IP Telephone Release 2.2 Installation Guide
Error and Status Messages
Table 2: Possible Error and Status Messages During Installation of 4600 Series IP
Telephones (continued)
Message
Cause/Resolution
Incompatible
CAUSE: This release of DEFINITY does not support the current version
of the IP telephone.
RESOLUTION: Upgrade to the current version of Avaya
Communication Manager software.
IP Address in
use by another
CAUSE: The telephone has detected an IP address conflict.
RESOLUTION: Verify administration to identify duplicate IP
address(es).
NAPT Error
CAUSE: A device between the telephone and the call server is invoking
Network Address Port Translation, which the 4600 Series IP Telephones
do not support.
RESOLUTION: Contact the System Administrator to remove or
re-administer the device.
No Ethernet
CAUSE: When first plugged in, the IP telephone is unable to
communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify the jack
is Category 5, verify power is applied on the LAN to that jack, etc. Note
that if the telephone is attached to a 30A switched hub, upon loss of
Ethernet connectivity the usual No Ethernet message is not
displayed.
No file server
address
CAUSE: The TFTP server IP address in the IP telephone’s memory is
all zeroes.
RESOLUTION: Depending on the specific requirements of your
network, this may not be an error. If appropriate, either administer the
DHCP server with the proper address of the TFTP server, or administer
the telephone locally using the ADDR option. The ADDR option is
explained in Chapter 3: Local Administrative Options.
No Socket
CAUSE: The telephone has registered with the call server, but network
problems have prevented the telephone from opening a TCP socket.
Note: This message only occurs on older software versions; telephones
with newer software automatically reset.
RESOLUTION: Press the # button to have the telephone reset, and
contact the System Administrator to report the network problem.
Password Error
CAUSE: The PBX does not recognize the password entered.
RESOLUTION: Confirm the password is correct, then try registration
again, taking particular care to enter the password accurately.
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Table 2: Possible Error and Status Messages During Installation of 4600 Series IP
Telephones (continued)
Message
Cause/Resolution
System busy
CAUSE: Most likely, the number of IP endpoints on the PBX is already
at maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access a network
resource (DHCP server, TFTP server, HTTP server, or the PBX) and
was not successful. Check the resource being called upon for its
availability. If the resource appears operational and properly linked to
the network, verify that addressing is accurate and that a communication
path exists in both directions between the telephone and the resource.
System Error
CAUSE: The PBX has an unspecified problem.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Timeout Error
CAUSE: Protocol timeout error.
RESOLUTION: Retry. If failure continues, check network congestion,
addresses, etc. to identify cause of timeout.
Undefined
Error
CAUSE: The PBX has rejected registration for an unspecified reason.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Resource Error
CAUSE: The PBX rejects the registration request.
RESOLUTION: Verify administration to ensure the telephone’s proper
IP address, extension, and password are being used.
Wrong Set Type
CAUSE: The PBX does not recognize the set type.
RESOLUTION: Ensure the PBX is properly administered to expect the
appropriate telephone for the IP address and extension.
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70 4600 Series IP Telephone Release 2.2 Installation Guide
Troubleshooting the 4601 IP Telephone
Troubleshooting the 4601 IP Telephone
Because the 4601 IP Telephone lacks a display, it uses its LEDs to indicate status and error
situations. In Table 3, the Messages shown in the first column correspond to the equivalent
conditions described in Table 2. Rather than displaying messages, the 4601 turns its LEDs on
and off to indicate status or an error condition. LED indication is described in the second column
of this table. In addition, not all conditions result in unique LED indications.
Table 3: Possible Error and Status Messages During Installation of the 4601 IP
Telephone
Message
Visual Indication/Cause/Resolution
Extension
Error
VISUAL INDICATION: Message Waiting indicators at top of phone and
the left middle of the faceplate display a broken flutter for a total of 5 cycles
(with one cycle being alternating 50 milliseconds on, 50 milliseconds off for
500 milliseconds followed by 500 milliseconds off).
CAUSE: The PBX does not recognize the extension entered or cannot
find a valid gatekeeper.
RESOLUTION: Confirm the extension is correct and is correctly
administered on the switch. Then try registration again, taking particular
care to enter the extension accurately.
Extension
in Use
VISUAL INDICATION: If the extension is currently being used and a first
registration attempt is made, the Message Waiting indicators at the top of
phone and left middle of the faceplate display a broken flutter (alternating
50 milliseconds on, 50 milliseconds off for 500 milliseconds followed by
500 milliseconds off) five times, then flash continuously, awaiting user
entry. Making a second registration attempt using the same extension
causes the Message Waiting indicators to display a continuous broken
flutter, alternating 50 milliseconds on, 50 milliseconds off for 500
milliseconds followed by 500 milliseconds off. In addition, Call Appearance
Line b’s LED flashes continuously until either the “*” or “#” button is
pressed.
CAUSE: The PBX detects an extension conflict with an existing set or
Softphone.
RESOLUTION: You can force the current telephone to register, and
thereby disconnect the other user, by pressing #. The 4600 Series IP
Telephone prompts you again for the Extension and Password. If you
enter the same Extension and Password, you must confirm that you want
to unregister the original user. Press # to unregister the original user and
register the current phone. Then press * to reset the phone and enter a
different Extension and Password. If no action is taken within 20 minutes,
the phone attempts re-registration and repeats the process until you
intervene or power is lost.
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Table 3: Possible Error and Status Messages During Installation of the 4601 IP
Telephone (continued)
Message
Visual Indication/Cause/Resolution
IP Address
in use by
another
VISUAL INDICATION: All LEDs are steadily lit, except Call Appearance
Line a, which is flashing.
CAUSE: The telephone has detected an IP address conflict.
RESOLUTION: DHCP restart is automatically initiated. No user action
required.
No Ethernet
VISUAL INDICATION: No LEDs flash when phone is plugged in.
CAUSE: Telephone is not receiving power or when first plugged in, the IP
telephone is unable to communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is
Category 5, verify power is applied on the LAN to that jack, etc.
Password
Error
VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter for a total of 5 cycles (with one
cycle being alternating 50 milliseconds on, 50 milliseconds off for 500
milliseconds followed by 500 milliseconds off), then flash continuously,
awaiting user entry.
CAUSE: The PBX does not recognize the password entered.
RESOLUTION: Confirm the password is correct, then try registration
again, taking particular care to enter the password accurately.
System busy
VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter continuously (alternating 50
milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500
milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: Most likely, the number of IP endpoints on the PBX is already at
maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access the PBX and was
not successful. Check the resource being called upon for its availability. If
the resource appears operational and properly linked to the network, verify
that addressing is accurate and a that communication path exists in both
directions between the telephone and the resource. Press * and use the
same values to retry the process. Or, press # to restart, then re-enter the
Extension and Password.
System Error
VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter continuously (alternating 50
milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500
milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: The PBX has an unspecified problem.
RESOLUTION: Press * and use the same values to retry the process. Or,
press # to restart, then re-enter the Extension and Password. Consult your
Avaya Media Server administration and troubleshooting documentation.
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72 4600 Series IP Telephone Release 2.2 Installation Guide
Troubleshooting the 4601 IP Telephone
Table 3: Possible Error and Status Messages During Installation of the 4601 IP
Telephone (continued)
Message
Visual Indication/Cause/Resolution
Undefined
Error
VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter continuously (alternating 50
milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500
milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: The PBX has rejected registration for an unspecified reason.
RESOLUTION: Press * and use the same values to retry the process. Or,
press # to restart, then re-enter the Extension and Password. Consult your
Avaya Media Server administration and troubleshooting documentation.
Wrong Set
Type
VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter continuously (alternating 50
milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500
milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: The PBX does not recognize the set type.
RESOLUTION: Ensure the PBX is properly administered to expect the
appropriate telephone for the IP address and extension. Press * and use
the same values to retry the process. Or, press # to restart, then re-enter
the Extension and Password.
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Troubleshooting Guidelines
74 4600 Series IP Telephone Release 2.2 Installation Guide
Appendix A: Restart Scenarios
Scenarios for the Restart Process
The sequence of the restart process depends on the status of the boot and application files.
This appendix explains the different scenarios possible.
Note:
Note:
The display messages shown in this appendix do not apply to the 4601 IP
Telephone.
Restart the Telephone
Use the following procedure to restart the telephone.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate
of the telephone:
Mute 7 3 7 3 8 # (Mute R E S E T #)
Note:
Note:
Press the Mute button momentarily. Do not press this key while pressing other
keys. The 4630/4630SW IP Telephones and the 4690 IP Conference Telephone
do not have a dedicated Hold button. For all other 4600 Series IP Telephones,
pressing the Hold button instead of the Mute button also works.
The following text displays left-justified at the top of the display:
Reset values?
*=no
#=yes
2. Press the # button to continue the procedure.
The following text displays left-justified at the top of the display while the system values are
reset to defaults:
Resetting
values.
Once the system values are reset, the following prompt displays:
Restart phone?
*=no
#=yes
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Restart Scenarios
3. Press the * key to terminate the procedure without restarting the telephone.
Press the # key to restart the telephone.
The remainder of the procedure depends on the status of the boot and application files:
If this condition applies:
See:
Boot File Needs to be Upgraded
Boot File Needs to be Upgraded on
page 76
Latest Boot File Loaded/No Application File or
Application File Needs to be Upgraded
Latest Boot File Loaded/No
Application File or Application File
Needs to be Upgraded on page 79
Latest Boot File and System-Specific
Application File Already Loaded
Latest Boot File and System-Specific
Application File Already Loaded on
page 81
Boot File Needs to be Upgraded
Use the following procedure to upgrade the Boot file:
Note:
Note:
A boot file rarely needs to be upgraded. Perform this procedure only at Avaya’s
request.
1. The following message displays:
Restarting...
2. While the hardware is being initialized, the following message displays:
Initializing
3. While either the application file if there is one or the boot code is uncompressed into RAM,
the following message displays:
Loading: 5 secs
replboot_v3.app
4084KB
This message counts the seconds as the application file (replboot_v3.app in this example)
is being written into RAM.
76 4600 Series IP Telephone Release 2.2 Installation Guide
Scenarios for the Restart Process
4. When control is passed to the software that was just loaded, the following messages
display:
Starting...
Updating boot code...
DO NOT UNPLUG THE
PHONE!
This message continues while the new boot code is being written into RAM.
5. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0,
10, or 100. The message No Ethernet displays until the software determines whether the
interface is 10 Mbps or 100 Mbps.
Note:
Note:
The Ethernet speed indicated is the LAN interface speed for both the telephone
and any attached PC.
6. The software determines whether sufficient IP address information was downloaded. In this
scenario, it is discovered that sufficient information has not been downloaded. The
following message displays while the DHCP process is invoked:
DHCP: 0 secs
* to program
The number of elapsed seconds is incremented once per second, until DHCP successfully
completes.
7. The following message displays while the TFTP or HTTP process is invoked:
TFTP: n
www.xxx.yyy.zzz
HTTP: n uri
The number increments once per second, until the TFTP or HTTP server responds.
8. The following message displays while the upgrade script downloads from the TFTP or
HTTP server:
46XXUPGRADE.SCR
n KB received
where n is the number of KBs that have been downloaded.
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Restart Scenarios
9. The script file is processed. The software determines that the telephone’s boot code file
name (BOOTNAME) is not the latest version. APPNAME is set to the name of an
application file to replace the boot code. The following message displays while the
application file is downloaded into RAM:
app_filename
n KB received
where n is the number of KBs downloaded.
10. The following message displays while the application file is stored in flash memory:
Saving to flash
n%, x secs
where n is the percentage of the file stored, and x is the number of elapsed seconds. This
usually takes longer than the file download.
11. The following message displays while the phone is reset so the application file can be
executed:
Restarting...
12. While the hardware is being initialized, the following message displays:
Initializing
13. While either the new application file is uncompressed into RAM, the following message
displays:
Loading: 5 secs
4620_031225.app
4035 KB
This message counts the seconds as the application file (4620_031225.app in this
example) is being written into RAM.
14. When control is passed to the software that was just loaded, the following message
displays:
Starting...
78 4600 Series IP Telephone Release 2.2 Installation Guide
Scenarios for the Restart Process
15. While the entire flash memory is erased in preparation for rewriting the code, the following
message displays:
Clearing...
n%, x secs
where n is the percentage of memory erased and x is the number of elapsed seconds
during erasing.
16. While the boot code is rewritten, the following message displays:
Updating...
n%, x secs
where n is the percentage of boot code rewritten and x is the number of elapsed seconds
during rewriting.
17. When the new boot code is successfully written into the flash memory, the application
corrupts its own checksum stored in flash. The application then resets the phone so the
latest system-specific application file can be downloaded.
18. Continue with the next procedure.
Latest Boot File Loaded/No Application File or
Application File Needs to be Upgraded
Use the following procedure:
Note:
Note:
This procedure occurs with normal application file upgrades.
1. The following message displays:
Restarting...
2. While the hardware is being initialized, the following message displays:
Initializing
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Restart Scenarios
3. While either the application file if there is one or the boot code is uncompressed into RAM,
the following message displays:
Loading: 5 secs
4620_031225.app
4035 KB
This message counts the seconds as the application file (4620_031225.app in this
example) is being written into RAM.
4. When control is passed to the code in RAM, the following message displays:
Starting...
5. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0,
10, or 100. The message No Ethernet displays until the software determines whether the
interface is 10 Mbps or 100 Mbps.
Note:
Note:
The Ethernet speed indicated is the LAN interface speed for both the telephone
and any attached PC.
6. The software determines whether sufficient IP address information was downloaded. In this
scenario, it is discovered that sufficient information has not been downloaded. The
following message displays while the DHCP process is invoked:
DHCP: 0 secs
* to program
The number of elapsed seconds is incremented once per second, until DHCP successfully
completes.
7. The following message displays while the TFTP or HTTP process is invoked:
TFTP: n
www.xxx.yyy.zzz
HTTP: n uri
The number increments once per second, until the TFTP or HTTP server responds.
8. The following message displays while the upgrade script is downloaded from the TFTP
server:
46XXUPGRADE.SCR
n KB received
where n is the number of KBs downloaded.
80 4600 Series IP Telephone Release 2.2 Installation Guide
Scenarios for the Restart Process
9. The script file is processed. The software determines that the name of the boot code file in
the telephone (BOOTNAME) is not the latest version. APPNAME is set to the name of an
application file to replace the boot code. The following message displays while the
application file is downloaded into RAM:
app_filename
n KB received
where n is the number of KBs downloaded.
10. The following message displays while the application file is stored in flash memory:
Saving to flash
n%, x secs
where n is the percentage of the file that was stored, and x is the number of elapsed
seconds. This usually takes longer than the file’s download.
11. The phone is reset so the new system-specific application file can be executed. Continue
with the next procedure.
Latest Boot File and System-Specific
Application File Already Loaded
Use the following procedure:
Note:
Note:
This happens with normal resets.
1. The following message displays:
Restarting...
2. While the hardware is being initialized, the following message displays:
Initializing
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Restart Scenarios
3. While either the application file is uncompressed into RAM, the following message displays:
Loading: 5 secs
4620_031225.app
4035 KB
This message counts the seconds as the application file (4620_031225.app in this
example) is being written into RAM.
4. When control is passed to the code in RAM, the following message displays:
Starting...
5. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0,
10, or 100. The message No Ethernet displays until the software determines whether the
interface is 10 Mbps or 100 Mbps.
Note:
Note:
The Ethernet speed indicated is the LAN interface speed for both the telephone
and any attached PC.
6. The software determines whether sufficient IP address information was downloaded. In this
scenario, it is discovered that sufficient information has not been downloaded. The
following message displays while the DHCP process is invoked:
DHCP: 0 secs
* to program
The number of elapsed seconds is incremented once per second, until DHCP successfully
completes.
7. The following message displays while the TFTP or HTTP process is invoked:
TFTP: n
www.xxx.yyy.zzz
HTTP: n uri
The number increments once per second, until the TFTP or HTTP server responds.
8. The following message displays while the upgrade script is downloaded from the TFTP
server:
46XXUPGRADE.SCR
n KB received
where n is the number of KBs downloaded.
82 4600 Series IP Telephone Release 2.2 Installation Guide
Scenarios for the Restart Process
9. The script file is processed. The software determines that the name of the boot code file in
the telephone (BOOTNAME) is the latest version, and the name of the application file in the
telephone is the same as APPNAME.
10. System-specific registration with the Avaya media server is invoked.
11. Upon completion of registration, dial-tone is available on the telephone.
Issue 2.2 April 2005
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Restart Scenarios
84 4600 Series IP Telephone Release 2.2 Installation Guide
Index
Index
Numerical
4600 Series IP Telephone
Assembling the . . . . . . . . . . . . . . . . . 18
Installation . . . . . . . . . . . . . . . . . . . 13
Models . . . . . . . . . . . . . . . . . . . . . 14
Powering the . . . . . . . . . . . . . . . . . . 18
Requirements . . . . . . . . . . . . . . . . . 17
Restart . . . . . . . . . . . . . . . . . . . . . 53
4600 Series IP Telephones
Optional Items for . . . . . . . . . . . . . . . . 17
4601 IP Telephone
Entering Data for . . . . . . . . . . . . . . . . 36
Troubleshooting . . . . . . . . . . . . . . . . 71
4601/4602/4602SW/4606/4612/4624 IP Telephone,
Connection Jacks . . . . . . . . . . . . . . . . 20
4610SW IP Telephone, Connection Jacks . . . . . . 25
4620/4620SW/4621SW/4622SW/4625SW IP Telephone
Connection Jacks . . . . . . . . . . . . . . . 22, 23
4630/4630SW IP Telephone
Connection Jacks . . . . . . . . . . . . . . . . 24
4690 IP Conference Telephone
Connection Jacks . . . . . . . . . . . . . . . . 26
A
About This Guide . . . . . . . . . . . .
ADDR Option . . . . . . . . . . . . . .
Administrative Options
Entering Data for . . . . . . . . . . .
Local . . . . . . . . . . . . . . . . .
ALERT . . . . . . . . . . . . . . . . .
Alerting Procedure . . . . . . . . . . . .
Assembling the 4600 Series IP Telephone .
Audible Alerting . . . . . . . . . . . . .
. . . . . . 5
. . . . . 39
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34
33
58
58
18
58
B
Boot File, upgrading the . . . . . . . . . . . . . . 76
C
Clear Procedure . . . . . . . . . . . . . . . . . . 57
Client Hardware Address . . . . . . . . . . . . . . 59
Computer-Telephony Integration (CTI) Enable/Disable 49
Connection Jacks
for 4601/4602/4606/4612/4624 IP Telephones . .
for 4610SW IP Telephones . . . . . . . . . . .
for 4620/4620SW/4621SW/4622SW/4625SW IP
Telephones . . . . . . . . . . . . . . . . 22,
for 4630/4630SW IP Telephones . . . . . . . . .
for 4690 IP Conference Telephones . . . . . . .
Conventions Used in This Guide . . . . . . . . . . .
CTI. See Computer-Telephony Integration
Customer Support . . . . . . . . . . . . . . . . .
20
25
23
24
26
.8
11
D
DHCP Client Hardware Address . .
Document Change History . . . .
Document Organization . . . . . .
Downgrading Avaya IP Telephones
DTMF Tones . . . . . . . . . . .
Dynamic Addressing Process . . .
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59
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31
64
27
E
Enable/Disable
Computer-Telephony Integration (CTI) . . . . . . 49
Error and Status Messages . . . . . . . . . . . . . 67
Error Conditions . . . . . . . . . . . . . . . . . . 63
G
Group Identifier . . . . . . . . . . . . . . . . . . . 48
I
Installation . . . . . . . . . . . . .
Intended Audience, for this document
Interface Control . . . . . . . . . .
IP Telephone Models . . . . . . . .
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13
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14
L
L2Q Tagging Control, setting . . . . . . . . . . . . 61
Local Administrative Options . . . . . . . . . . . . 33
Local Administrative Procedures, About . . . . . . . 37
O
Online Documentation . . . . . . . . . . . . . . . . 8
Optional Items for Some IP Telephones . . . . . . . 17
Issue 2.2 April 2005
85
Index
P
T
Parameter Values . . . . . . . . . . . . . .
Power Interruption . . . . . . . . . . . . . .
Powering the 4600 IP Telephone . . . . . . .
Pre-Installation Checklist . . . . . . . . . . .
Pre-Installation Checklist for Static Addressing .
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65
64
18
15
39
Q
QoS Option Setting . . . . . . . . . . . . . . . . 43
R
Related Documents . . . . . . . . . . . . . .
Requirements, for each IP Telephone . . . . . .
Reset
Boot File and System-Specific Application File
Already Loaded . . . . . . . . . . . . . .
Boot File Loaded/No Application File or
Application File Needs to be Upgraded . . .
Boot File Needs to be Upgraded . . . . . . .
Reset System Values . . . . . . . . . . . . .
Restart Process, Scenarios for the . . . . . . .
Restart Scenarios . . . . . . . . . . . . . . .
Restart the Telephone . . . . . . . . . . . . .
. . . 9
. . 17
Tagging Control, L2Q . . . . .
Technical Support . . . . . .
Terms Used in This Guide . .
Test Procedure . . . . . . . .
Troubleshooting
DTMF Tones . . . . . . .
Error and Status Messages
Error Conditions . . . . . .
for 4601 IP Telephone . . .
Guidelines for . . . . . . .
Parameter Values . . . . .
Power Interruption . . . . .
View Administrative Option .
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Upgrade
Application File . . . . . . . . . . . . . . . . . 79
Boot File . . . . . . . . . . . . . . . . . . . . 76
V
View Administrative Option . . . . . . . . . . . . . 65
Visual Alerting . . . . . . . . . . . . . . . . . . . 58
S
Scenarios for the Restart Process . . . . .
Self-Test Procedure . . . . . . . . . . .
Signaling Protocol Identifier . . . . . . . .
Site-Specific Option Number Setting . . .
Software . . . . . . . . . . . . . . . .
Static Addressing
Installation . . . . . . . . . . . . . .
Pre-Installation Checklist . . . . . . .
System Parameter Values, troubleshooting
System Values, Reset . . . . . . . . . .
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86 4600 Series IP Telephone Release 2.2 Installation Guide
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