Toshiba DK14, DK16e, DK40, DK280, DK424 Digital Business Telephone Systems User Guide

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Telecommunication Systems Division
Digital Business Telephone Systems
DK Admin/DK Backup
Release 4
User Guide
March 1999
Publication Information
Toshiba America Information Systems, Inc., Telecommunication
Systems Division, reserves the right, without prior notice, to revise
this information publication for any reason, including, but not limited
to, utilization of new advances in the state of technical arts or to
simply change the design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right, without
prior notice, to make such changes in equipment design or
components as engineering or manufacturing methods may warrant.
DKA-UG-ADBKP-VC
Version C, March 1999
Version B2, November 1998
Version B1, October 1998
Version B, May 1998
Version A, April 1997
© Copyright 1999
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying,
or information retrieval systems—without express written permission
of the publisher of this material.
Strata and Perception are registered trademarks of Toshiba
Corporation.
Stratagy is a registered trademark of Toshiba America Information
Systems, Inc.
Trademarks, registered trademarks, and service marks are the property
of their respective owners.
Contents
Introduction
Organization..........................................................................................................................................vii
Conventions..........................................................................................................................................viii
Screen Variations...........................................................................................................................viii
Related Documentation.......................................................................................................................... ix
How To Use This Manual ...................................................................................................................... ix
Chapter 1 – The Grand Tour
Capabilities.............................................................................................................................................. 1
Basic Operations ..................................................................................................................................... 2
Screen Conventions................................................................................................................................. 4
Chapter 2 – Installing DKAdmin
Step 1: Check System Requirements .................................................................................................... 7
Step 2: Power Up DKAdmin PC ........................................................................................................... 8
Step 3: (Optional) Make Installation Floppy Disks .............................................................................. 9
From Windows ................................................................................................................................. 9
From DOS Only PC.......................................................................................................................... 9
Step 4: Install DKAdmin ..................................................................................................................... 10
Windows PC from CD-ROM ......................................................................................................... 10
Windows PC from Floppy Disks.................................................................................................... 10
DOS Only PC from CD-ROM........................................................................................................ 11
DOS Only PC from Floppy Disks .................................................................................................. 11
Step 5: Run DKAdmin Program ......................................................................................................... 12
Start-up DKAdmin under Windows 98, 95 or Windows NT 4.0 ................................................... 12
Start-up DKAdmin in MS-DOS ..................................................................................................... 12
Run DKAdmin................................................................................................................................ 12
Set Windows DKAdmin Program Properties................................................................................. 13
Step 6: Connect to the Strata DK Telephone System ......................................................................... 15
Chapter 3 – Installing DKBackup
Step 1: Check System Requirements .................................................................................................. 17
Step 2: Power Up DKBackup PC ........................................................................................................ 18
Step 3: (Optional) Make Installation Floppy Disks ............................................................................ 19
From Windows ............................................................................................................................... 19
From DOS Only PC........................................................................................................................ 19
Step 4: Install DKBackup .................................................................................................................... 20
Windows PC from CD-ROM ......................................................................................................... 20
Windows PC from Floppy Disks.................................................................................................... 20
Contents
i
DOS Only PC from CD-ROM........................................................................................................ 21
DOS only PC from Floppy Disks ................................................................................................... 21
Step 5: Run DKBackup Program ........................................................................................................ 22
Start-up DKBackup under Windows 3.11, 95, 98 or Windows NT 4.0......................................... 22
Start-up DKBackup in MS-DOS .................................................................................................... 22
Run DKBackup............................................................................................................................... 22
Set Windows DKBackup Program Properties................................................................................ 23
Step 6: Connect to the Strata DK Telephone System ......................................................................... 25
Chapter 4 – Using DKAdmin/DKBackup
Before You Start ................................................................................................................................... 27
Logging On ........................................................................................................................................... 27
DKAdmin ....................................................................................................................................... 27
DKBackup ...................................................................................................................................... 30
Keyboard Conventions.......................................................................................................................... 31
Using the Pull-Down Menus................................................................................................................. 32
System Messages .................................................................................................................................. 32
Error Messages...................................................................................................................................... 32
On-Line Help ........................................................................................................................................ 32
Logging Off........................................................................................................................................... 33
Chapter 5 – File Menu
Quick-start Procedures for Using DKAdmin........................................................................................ 35
For an Existing Customer ............................................................................................................... 35
For a New Customer....................................................................................................................... 36
Maintain Customer File......................................................................................................................... 36
Select Customer .................................................................................................................................... 39
Dial DK ................................................................................................................................................. 40
Hangup Connection............................................................................................................................... 42
Transfer DK Data.................................................................................................................................. 42
About..................................................................................................................................................... 42
Exit ........................................................................................................................................................ 42
Chapter 6 – Administration Menu (DKAdmin)
View Cabinet Diagram.......................................................................................................................... 44
Check Processor Type........................................................................................................................... 44
System/Station Administration ............................................................................................................. 44
Programming/Updating System ..................................................................................................... 46
Printing Port/Station Information (F3) ........................................................................................... 47
System Speed Dial Number (F7).................................................................................................... 48
System LCD Messages (F8) ........................................................................................................... 49
Station Port Attributes (Ctrl Enter)................................................................................................. 49
Saving/Uploading Programmed Data (F9) ..................................................................................... 56
Flexible Button Programming Section.................................................................................................. 61
Telephone Flexible Button Assignments........................................................................................ 61
Add-On Module Button Assignments ............................................................................................ 63
DSS Console Button Assignments ................................................................................................. 65
Attendant Console Flexible Button Assignments........................................................................... 66
ii
DKAdmin/DKBackup
Speed Dial Programming Section ......................................................................................................... 68
System Speed Dial Numbers .......................................................................................................... 68
Station Speed Dial Numbers........................................................................................................... 69
ACD Administration ............................................................................................................................. 70
ACD Programs ............................................................................................................................... 70
ACD Agent Programs..................................................................................................................... 72
Program Administration Section........................................................................................................... 73
View All Programs (Download, Edit, Upload) .............................................................................. 74
Security Maintenance Section.............................................................................................................. 77
Program Security (Default Levels)................................................................................................. 78
Directory Number Administration ........................................................................................................ 85
DNIS Administration ............................................................................................................................ 89
DNIS/DID/ANI Line Assignments ................................................................................................ 89
DNIS Number/Name/Ringing/VM-ID Assignments ..................................................................... 90
DNIS Network Table Assignments ................................................................................................ 91
DNIS Tenant Lock Assignments.................................................................................................... 92
Distributed Hunt Group Administration ............................................................................................... 92
Call Forward Assignments.................................................................................................................... 93
E911/CAMA Trunk Programs (R4 Only)............................................................................................. 94
ISDN Programs (R4 Only).................................................................................................................... 97
Backup/Restore Data............................................................................................................................. 98
View/Print Data..................................................................................................................................... 98
Chapter 7 – Backup Menu (DKBackup)
Check Processor Type......................................................................................................................... 100
Backup Data ........................................................................................................................................ 100
Restore Data ........................................................................................................................................ 102
Upgrade ............................................................................................................................................... 107
Upgrading a Customer’s Processor .............................................................................................. 107
Strata DK Processor PCB Upgrade .............................................................................................. 107
View/Print Data................................................................................................................................... 115
Chapter 8 – Options Menu
System Installation .............................................................................................................................. 117
Company General Information..................................................................................................... 117
Screen Type/Color Installation..................................................................................................... 118
Printer Type Selection .................................................................................................................. 119
System Miscellaneous Variables .................................................................................................. 120
User Password Level Setup .......................................................................................................... 121
Communications Setup................................................................................................................. 124
System Utilities ................................................................................................................................... 125
ReIndex Files................................................................................................................................ 125
Appendix A – Connecting to Strata DK
Hardware Requirements...................................................................................................................... 127
System Connection Configurations..................................................................................................... 127
PIOU/PIOUS/RSSU/RSIU Setup ....................................................................................................... 128
Calling Strata DK Using the Dialer .................................................................................................... 129
Contents
iii
Direct Connection to Strata DK .......................................................................................................... 130
Connection to Strata DK Via Toshiba
Data Interface Units...................................................................................................................... 131
Customer Dialer Setup.................................................................................................................. 131
To Make Connection .................................................................................................................... 131
Remote Modem Connection to External
Modem/TTY Port ......................................................................................................................... 132
Communication Setup .................................................................................................................. 132
Customer Dialer Setup.................................................................................................................. 132
To Make Connection .................................................................................................................... 132
Voice Call Transferred to Modem Connection................................................................................... 133
Communication Setup .................................................................................................................. 133
Customer Dialer Setup.................................................................................................................. 133
To Make Connection .................................................................................................................... 134
Remote Modem Connection to Modem Pool...................................................................................... 135
Communication Setup .................................................................................................................. 135
Customer Dialer Setup.................................................................................................................. 135
To Make Connection .................................................................................................................... 136
PC DIU/DIU Modem Pool Connection to Strata DK Modem............................................................ 137
Voice Call First, then Modem to Modem Connection ................................................................. 137
Communication Setup .................................................................................................................. 137
Customer Dialer Setup.................................................................................................................. 137
To Make Connection .................................................................................................................... 138
PC DIU/DIU Modem Pool Connection to Strata DK Modem............................................................ 139
DIU to DIU Connection, then Modem to Modem Connection .................................................... 139
Communication Setup .................................................................................................................. 139
Customer Dialer Setup.................................................................................................................. 139
To Make Connection .................................................................................................................... 140
PDIU-DS Modem Pool Installation .................................................................................................... 141
To Make Connection .................................................................................................................... 141
External Maintenance Modem Installation................................................................................... 142
Appendix B – DK424 RCTUE/F Upgrade Using DKAdmin
Upgrading to RCTUE/F ...................................................................................................................... 145
Off-site Upgrade ........................................................................................................................... 145
On-Site Upgrade ........................................................................................................................... 146
Important Things to Do After Upgrading to an RCTUE/F Processor ................................................ 147
Appendix C – Upgrading Strata DK Systems to DK424 Release 4.0
DK424 Release 4.0 Upgrade Procedure.............................................................................................. 150
Upgrading Strata DK Systems to DK424 Release 4.0........................................................................ 151
DK424 Release 4.0 Upgrade Programming Example......................................................................... 154
Cabinet Station Port Counting Before/After Release 4.0 Upgrade .............................................. 154
System/Station Administration Screen Before/After Release 4.0 Upgrade ................................. 155
Program Changes Before/After Release 4.0 Upgrade .................................................................. 157
Index ...................................................................................................................................................... 161
iv
DKAdmin/DKBackup
Introduction
This User Guide introduces you to the DKAdmin/DKBackup programs (previously called
280Admin/280Backup) which support the Strata DK14, DK16e, DK40 and DK424 digital
telephone systems.
Note
DKAdmin/DKBackup Release 4 software supports Strata DK14, DK16e, DK40,
DK280 and DK424 systems.
It guides you step-by-step to mastering the few simple procedures that enable you to fully
utilize DKAdmin/DKBackup. With this accomplished, you will find DKAdmin/DKBackup to
be invaluable tools.
Organization
This guide contains the following information:
♦
Chapter 1 – The Grand Tour gives you a general description of the capabilities, screen
conventions and basic operations of the DKAdmin/DKBackup programs.
♦
Chapter 2 – Installing DKAdmin shows you how to install DKAdmin onto your PC.
♦
Chapter 3 – Installing DKBackup shows you how to install DKBackup onto your PC.
♦
Chapter 4 – Using DKAdmin/DKBackup explains how to log on and off of DKAdmin/
DKBackup, as well as how to use the pull-down menus, view and respond to system
messages, and understand the keyboard conventions.
♦
Chapter 5 – File Menu provides easy step-by-step instructions for using DKAdmin/
DKBackup to program and update the Strata DK, including procedures for both new and
existing customers. The chapter also includes instructions on how to transfer data to a
floppy disk.
♦
Chapter 6 – Administration Menu (DKAdmin) provides complete how-to instructions
on using the Administration Menu options (e.g., flexible key and speed dial programming,
system/station and ACD administration, etc.).
♦
Chapter 7 – Backup Menu (DKBackup) provides detailed instructions on checking the
processor type, backing up and restoring system data, and upgrading processors. This
menu is only available in the DKBackup program. The options available on this menu —
Check Processor Type, Backup/Restore Data, and View/Print Data — also appear on the
DKAdmin Administration Menu.
♦
Chapter 8 – Options Menu explains how to change basic system parameters, maintain
your communication setup, view and print data, reindex files, and view system files.
♦
Appendix A – Connecting to Strata DK shows how to connect a DKAdmin/DKBackup
PC to the Strata DK telephone system.
vii
Conventions –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
♦
Appendix B – DK424 RCTUE/F Upgrade Using DKAdmin
♦
Appendix C – Considerations for Upgrading DK Systems to DK424 Release 4.0
♦
Index
Conventions
This guide uses the following conventions:
Note
Elaborates specific items or references other information. Within some tables, General
Notes apply to the entire table and numbered Notes apply to specific items.
Important! Calls attention to important instructions or information.
CAUTION! Advises you that hardware, software applications or data could be damaged
if the instructions are not followed closely.
shows a computer keyboard entry or screen display. “Type” indicates
entry of text. “Press” indicates pressing the designated key. Example of
both:
Courier
Type prog then press Enter.
+
shows a multiple PC keyboard or phone button entry. Entries without
spaces between them show a simultaneous entry. Example:
Delete+Enter. Entries with spaces between them show a sequential
entry. Example: # + 5.
~
means “through.” Example: 1 ~ 5.
➤
denotes the beginning of a procedure.
➤
denotes the step in a one-step procedure.
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
[DN]
Directory Number button (also known as an Extension or Intercom
Number).
[PDN]
Primary Directory Number button (the extension Number for your
telephone).
[SDN]
Secondary appearance of a [PDN]. A [PDN] which appears on another
telephone is considered an [SDN].
[PhDN]
Phantom Directory Number button (an additional Directory Number).
Screen Variations
The DKAdmin/DKBackup screens may vary from those shown in this document as selection
items are periodically modified.
viii
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Related Documentation
Related Documentation
The following documents can be used to reference more information about the Strata DK
systems.
♦
Strata DK Programming Manual provides all instructions necessary to program the
system and system record sheets.
♦
Strata DK Installation & Maintenance Manual provides installation instructions for
configuring and installing the Strata DK14, DK16e, DK40 and DK424. It also includes
T1/DS-1 interface installation and configuration instructions and fault finding provides
flowcharts to troubleshoot the systems, and user guides for stations and peripherals. An
ACD Section provides instructions for installing ACD into the Strata DK424 and includes
all ACD programming instructions and record sheets.
♦
Strata DK Library CD-ROM – contains all current Strata DK documentation and
enables you to view, print, navigate and search publications.
How To Use This Manual
You can use this guide in a variety of ways, depending on your level of experience with the
system and your assigned password level.
If you are a new user of DKAdmin/DKBackup, you should attempt to read this entire guide. It
introduces you to all the features and procedures of the system and will enable you to begin
working with DKAdmin/DKBackup quickly.
If you are proficient in using DKAdmin/DKBackup, you may still have questions from timeto-time about a particular function or procedure. Use the Index to locate a subject or item that
you may have questions about, or scan the Contents.
ix
How To Use This Manual –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
x
DKAdmin/DKBackup
The Grand Tour
1
Important!
●
●
DKAdmin/DKBackup support all releases of the Strata DK14, DK16e, DK40, DK280, and
DK424 (all processors). This guide refers to these systems as Strata DK systems.
DKAdmin/DKBackup programs do not support Strata DK8, DK16, or any DK24/56/96
releases.
The Toshiba Strata DK systems are powerful, state-of-the-art modular digital key/hybrid/PBX
telephone systems offering customers outstanding performance and flexibility. The advanced
technology behind the Strata DK enables customers to configure a system based on their
current telecommunications requirements. Small systems can be expanded over time through
the addition of flexible modular units. As needs expand, so does the Strata DK.
DKAdmin/DKBackup are interactive software applications with user-friendly menus and
screens that let you program, update, back up and restore Strata DK.
DKAdmin/DKBackup are DOS programs that run on your IBM-compatible personal
computer. Although they are not Microsoft® Windows® programs, you can run them as a DOS
session under Windows and configure them with an icon in Program Manager (see your
Windows manual).
Capabilities
DKAdmin/DKBackup make the installation, programming and support process easier and
more efficient. Among other functions, you can:
♦
Program, update, back up, restore and upgrade all Strata DK system databases from your
IBM-compatible personal computer rather than from a programming telephone.
♦
Support DK14, DK16e, DK40 RCTUA, RCTUB, RCTUBA/BB, RCTUC/D, RCTUE/F
processors (all releases).
Note
♦
The Grand Tour
Whenever a DKAdmin/DKBackup screen refers to Strata DK Release 3.0, Release 3,
etc., the function will also work with Strata DK Release 3.10. DK16e, Release 1 is
equivalent to the RCTUA3 feature set but does not provide Distributed Hunt.
Backup, restore and upgrade station features, port locations and Strata DK individual
customer data programs. This includes:
♦
Station and system speed dial numbers
♦
User names
♦
Voice mail ID codes
1
Basic Operations –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
♦
Voice mail message waiting ID codes
♦
Station and system speed dial memos
♦
Station and system LCD messages
♦
Station feature options
♦
CO line to station ringing and access assignments
♦
Flexible button assignments
♦
Directory number call forward status (Release 3 or above)
♦
Directory number message waiting status (Release 3 or above)
♦
ANI/Caller ID lost call telephone numbers (Release 3 or above)
♦
Display existing station and port data in ASCII format.
♦
Control certain system menu access through menu-specific user passwords.
♦
Use advanced search features to locate customers, features and programs.
♦
Backup, restore, and upgrade existing Strata DK programmed customer data.
♦
Transfer DK data to/from the database on the DKAdmin/DKBackup PC hard drive and/or
programmed databases from one PC to another, using a floppy disk.
♦
Upgrade automatically to a larger processor.
Note
A customer database (PRGALL) that is backed up from one type of processor can be
upgraded to a larger type of processor, but not to a smaller one. For example, a
PRGALL file that is backed up for RCTUB cannot be restored RCTUA but it can be
restored (upgraded) to a RCTUC/D type processor.
Basic Operations
The DKAdmin and DKBackup Main Menu consists of the following menus:
Note
2
DKAdmin
DKBackup
File Menu
File Menu
Administration Menu
Backup Menu
Options Menu
Options Menu
The Backup Menu consists of three functions also available on the DKAdmin
Administration Menu.
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Basic Operations
The table below lists the options for each menu. A check mark (✓) appears next to the
functions which are available on that menu:
Table 1
Main Menu Options
Main Menu
DKAdmin
DKBackup
Select Customer
Select a customer for whom you wish to program or update Strata
DK system data.
✓
✓
Maintain Customer File
Create a new customer or update an existing customer’s basic file
information.
✓
✓
Dial DK
Automatically select (program displays the Customer List screen)
and dial to connect to a customer’s Strata DK to upload/download
data to/from your PC.
✓
✓
Hangup Connection
Disconnect an online connection between your DKAdmin PC and a
customer’s Strata DK.
✓
✓
Transfer DK Data
Transfer Strata DK customer data to/from your PC hard disk drive to
a floppy disk.
✓
✓
About
Displays the version number of the DKAdmin program.
✓
✓
Exit
Exit DKAdmin and return to the C:\ prompt (or Program Manager, if
configured to run under Windows).
✓
✓
File Menu
DKAdmin Administration Menu—DKBackup Backup Menu
View Cabinet Diagram
Shows PCB placement per Program 03.
✓
Check Processor Type
Pulls and displays the processor type, Release and ROM/Flash
Memory version from the installed Strata DK RCTU PCB.
✓
System/Station Administration
Maintain system and individual stations/port features.
✓
Flexible Button Programming Section
Maintain flexible button program assignments.
✓
Speed Dial Programming Section
Maintain system and station speed dial assignments.
✓
ACD Administration Section
Maintain ACD and ACD Agent programs.
✓
Program Administration Section
Maintain individual DK programs.
✓
Security Maintenance Section
Maintain DK program security levels.
✓
Directory Number Administration
Maintain your Directory Number assignments for PDNs and PhDNs.
✓
DNIS Administration
Maintain assignments for DNIS/DID/ANI lines.
✓
The Grand Tour
✓
3
Screen Conventions ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 1
Main Menu Options (continued)
DKAdmin
Main Menu
DKBackup
Distributed Hunt Group Administration
Maintain Distributed Hunt Group assignments.
✓
E911/CAMA Trunk Programs (R4 Only)
Maintain E911/CAMA trunk assignments.
✓
ISDN Programs (R4 Only)
Maintain ISDN program assignments.
✓
Call Forward Assignments
Maintain call forward assignments.
✓
Backup/Restore Data
Backup, restore and/or upgrade Strata DK customer databases.
✓
✓
View/Print Data
View or print existing customer Strata DK databases in ASCII format.
✓
✓
System Installation
Set up or change screen type/colors, printers, user passwords and
communication settings.
✓
✓
System Utilities
ReIndex files.
✓
✓
Options Menu
Screen Conventions
All DKAdmin/DKBackup screens are organized in a similar manner (see Figure 1).
Screen Title
Available Printer Drivers
Local Printer
Hewlett-Packard Laserjet Compatible
Hewlett-Packard Laserjet Series II
Hewlett-Packard Laserjet Series III
IBM 80 CPS Graphics
IBM 80 CPS Matrix
IBM 80 CPS/Epson LX-90
IBM Color Printer
IBM Proprinter
Find Feature
Scroll Arrows
FIND: H
Function Keys
F1-Help
Message Line
Select Local Printer
0903
Figure 1
Sample Screen
Screen elements include:
♦
4
Screen title (at the top of the screen): tells you what screen is displayed.
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Screen Conventions
♦
Find feature: Many of the screens in the DKAdmin/DKBackup programs have a Find
feature for customer IDs, program numbers, or port numbers. To use the feature, highlight
the number field you are searching (e.g., program number) and type the desired number.
The DKAdmin/DKBackup programs move the highlighter to the field requested. If the
number you have entered is incorrect, the program displays a dialog box telling you that it
could not be found.
To repeat the search, press Esc, the highlighter moves back to the first number in the
column and you can type in the new search number.
Note
If the feature is available on the screen you have displayed, the word FIND appears at
the bottom left corner.
♦
Scroll arrows: If scroll arrows appear in the bottom right-hand corner of the screen,
additional screen information is available. Some screens cannot display all the information
they contain within the boundaries of the screen display. Scroll arrows allow you to move
the screen (vertically or horizontally). Tab and Shift+Tab keys enable you to move the
bar up and down the screen vertically.
♦
Function keys (appear above the message line): tell you the processing options available
from this screen.
♦
Message line (at the bottom of the screen): tells you important information about the task
you are performing.
The Grand Tour
5
Screen Conventions ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6
DKAdmin/DKBackup
Installing DKAdmin
2
Step 1: Check System Requirements
For optimum performance, run DKAdmin on a personal computer with the following
minimum specifications:
♦
IBM-compatible Pentium® personal computer
♦
100MB or larger hard drive
♦
CD-ROM or 3.5" 1.44KB high-density floppy drive
Note
DKAdmin software is distributed on a CD-ROM disk. Installation can be performed
using the CD-ROM disk or from floppy disk(s) copied from the CD-ROM DKAdmin
install program.
♦
VGA or SVGA monitor preferred
♦
4MB RAM (minimum)
♦
Microsoft MS-DOS 6.22, Windows 3.11 or higher (Windows 95, 98 or Windows
NT 4.0 recommended).
♦
A laser printer is recommended
♦
For network users, a minimum of 2MB of disk space is required for each person using
DKAdmin on the network.
♦
DKAdmin hardware key (red)
DKAdmin is a MS-DOS program that can be installed and run under Microsoft Windows 3.11,
95, 98 and NT or MS-DOS (6.22 or higher). The installation and run instructions in this
chapter include both Windows and DOS installation information.
Important!
●
If your PC has Windows 3.11 installed, setting your Windows SYSTEM.INI and DOS
CONFIG.SYS files with the commands below may help DKAdmin run on your PC.
SYSTEM.INI
[NonWindowsApp]
COMMANDENVSIZE=1024
DOS CONFIG.SYS
SHELL=C:\COMMAND.COM /e:1024 /p
●
If DKAdmin displays a “Run time error” message during installation or operation, erase
all “ntx” files under the customer directory (XXX.DK) and the “data” directory.
Installing DKAdmin
7
Step 2: Power Up DKAdmin PC –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
●
●
●
From C:\280ADMIN\Data, type del *.ntx and press Enter.
●
From C:\280ADMIN\XXX.DK, type del *.ntx and press Enter.
Run ReIndex Files under Options/System Utilities Menu each time before you start to use
DKAdmin.
Always exit DKAdmin before you turn your computer off.
Step 2: Power Up DKAdmin PC
Note
The DKAdmin Hardware Key must be installed on the PC LPT1 port, to enable the
DKAdmin program to be used after it is installed. If you install DKAdmin without the
key, it will not run.
1. Install the DKAdmin hardware key (red) on the LPT1 parallel printer port as shown in
Figure 2.
,,,
,,,
Red DKAdmin Hardware Key (required for DKAdmin)
KEY LABEL
DKAdmin
IBM Compatible
Personal Computer
Screws
1994
Printer
Parallel Printer
Cable
4E L V CH- B
Parallel Printer Port
LPT1 Parallel Printer
Connector on Back
Figure 2
DKAdmin Hardware Connections
Notes
●
●
If you wish, you can install a printer on the end of the LPT1 Admin Hardware Key.
The printer can be installed and used on the LPT1/Admin Hardware Key. But, it is not
necessary to install a printer to enable DKAdmin to be installed or used.
2. Turn on your computer.
8
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––– Step 3: (Optional) Make Installation Floppy Disks
Step 3: (Optional) Make Installation Floppy Disks
From Windows
If you wish to install DKAdmin on a PC that does not have a CD-ROM, you will need to make
installation floppies from a PC that has a CD-ROM. You can make installation disks that
install the program using a Windows application (this works on all PCs with Windows 3.x, 95,
98 or Windows NT) or you can make DOS only installation disks.
CAUTION! Do not use the DOS installation program on a Windows PC.
Note
Be sure to exit all programs running in Windows before starting.
1. Insert the CD-ROM into your CD-ROM drive. The Main Menu appears.
...or if the Main Menu does not appear after you insert the CD-ROM, click Start, Run, then
Browse. Select your CD-ROM drive from the Look in: pull down list. Locate and doubleclick mainmenu.exe. The Main Menu opens.
2. From the Main Menu, select “Make Floppy Installation Disks” then select “DKAdmin
Windows Installation Disks” or “DKAdmin DOS Installation Disks” (depending which
target PC will get the installation). Follow the prompts.
From DOS Only PC
If you wish to install DKAdmin on a PC that does not have a CD-ROM, we recommend that
you use a Windows PC and the preceding instructions to make installation floppy disks.
However, in the rare case you are using a DOS only PC that has a CD-ROM, follow these
steps:
1. Place a blank floppy in floppy drive A: (or B:). Insert the CD-ROM into your CD-ROM
drive. Change the DOS prompt to the CD-ROM drive letter and type:
cd\dkados\disk1 and press Enter.
2. Type: copy *.* A: (or B:) and press Enter.
3. Place a another floppy in floppy drive A: (or B:) and type: cd\dkados\disk2 and
press Enter.
4. Type: copy *.* A: (or B:) and press Enter.
Installing DKAdmin
9
Step 4: Install DKAdmin –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Step 4: Install DKAdmin
DKAdmin is a DOS application program that can be installed and run in either DOS or as a
Windows DOS session.
CAUTION! If any earlier DKAdmin (280Admin) release is already installed on the PC,
do not delete it; install DKAdmin Release 4.XX over the existing DKAdmin
(280Admin) version as described below. DKAdmin is always installed in the
280Admin directory, overwriting the old DKAdmin (280Admin) operating
software but not customer database directories. Existing 280Admin
customer data can be used with DKAdmin Release 4.XX.
Note
DKAdmin software is also available from the Toshiba FYI Internet site.
Windows PC from CD-ROM
Notes
●
●
When installing DKAdmin to run as a DOS session in Windows NT, the install program
assumes that the default directory name (WINNT) and the default system drive (Drive C)
contain the system files. The installation procedure looks for this directory (C:\WINNT)
and, if found, copies the necessary drivers for Windows NT onto the hard disk.
Be sure to exit all programs running in Windows before starting.
1. Insert the CD-ROM into your CD-ROM drive. The Main Menu appears.
...or if the Main Menu does not appear after you insert the CD-ROM, click Start, Run, then
Browse. Select your CD-ROM drive from the Look in: pull down list. Locate and doubleclick mainmenu.exe. The Main Menu opens.
2. From the Main Menu, select “Install DKAdmin” and follow the prompts.
Important! Remember that the “Install DKAdmin” selection in the Main Menu is a Windows
application, but the actual DKAdmin application is a DOS/Windows DOS
session application.
Windows PC from Floppy Disks
Note
Be sure to exit all programs before running the Setup program.
1. Insert Floppy Disk #1 into the floppy drive and click Start, then Run. Type a:\setup (or
b:\setup). Click OK. Follow the prompts to install DKAdmin.
CAUTION! During installation, selecting “New Installation” overwrites the existing
DKAdmin customer list if you already have DKAdmin or 280Admin installed on your PC.
Although the customer list is overwritten, you can still retrieve the existing customer data
associated to that name by adding that customer’s name using the “Maintain Customer”
selection on the newly installed DKAdmin. Do this for each customer name that is overwritten
on the list.
2. Reboot your PC when prompted at the end of installation.
10
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Step 4: Install DKAdmin
Notes
●
●
If you installed DKAdmin for the first time, a 280ADMIN directory was created and the
DKAdmin files copied to it.
If you upgraded an existing DKAdmin program, your customer database has been
maintained in the 280ADMIN directory.
DOS Only PC from CD-ROM
In the rare case your DOS only PC has a CD-ROM, follow these steps:
1. Insert the CD-ROM into your CD-ROM drive. Change the DOS prompt to that drive and
type: cd\dkados and press Enter.
Type: install and press Enter.
2. Go to Step 3 of the procedure entitled “DOS Only PC from Floppy Disks” below.
Disregard procedures refering to Disk #2.
CAUTION! During installation, selecting “New Installation” overwrites the existing
DKAdmin customer list if you already have DKAdmin or 280Admin installed on your PC.
Although the customer list is overwritten, you can still retrieve the existing customer data
associated to that name by adding that customer’s name using the “Maintain Customer”
selection on the newly installed DKAdmin. Do this for each customer name that is overwritten
on the list.
DOS Only PC from Floppy Disks
1. Insert the DKAdmin Disk #1 into drive A: (or B:).
2. Using DOS, type: a:\install (or b:\install) at the C: prompt and press Enter.
The Toshiba Install DKAdmin System screen automatically displays. Follow the prompts
to install DKAdmin.
3. During installation, if you have an existing customer file in an older version of DKAdmin
(280Admin) on your PC, highlight the DKAdmin 4.0 Upgrade Installation
Only selection and press Enter.
...or if you are installing for the first time, highlight the DKAdmin 4.0 New
Installation selection and press Enter.
CAUTION! During installation, selecting “New Installation” overwrites the existing
DKAdmin customer list if you already have DKAdmin or 280Admin installed on your PC.
Although the customer list is overwritten, you can still retrieve the existing customer data
associated to that name by adding that customer’s name using the “Maintain Customer”
selection on the newly installed DKAdmin. Do this for each customer name that is overwritten
on the list.
4. Remove the floppy disk from your floppy disk drive and reset the PC to initialize the
changes made during installation.
5. Go to Step 3 in the “Run DKAdmin Program” on Page 12.
Notes
●
If you installed DKAdmin for the first time, a 280ADMIN directory was created and the
DKAdmin files copied to it.
Installing DKAdmin
11
Step 5: Run DKAdmin Program –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
●
●
If you upgraded an existing DKAdmin program, your customer database has been
maintained in the 280ADMIN directory.
If your Config.sys file is changed and you have problems with the new file when you
reboot your computer, restore the original file (i.e., Config. bak).
Step 5: Run DKAdmin Program
Note
Running the program under Windows 95, 98 or Windows NT is recommended for the
best performance.
Start-up DKAdmin under Windows 98, 95 or Windows NT 4.0
➤ Click on the DKAdmin icon. The Toshiba Title screen displays.
Start-up DKAdmin in MS-DOS
1. From the C:\ prompt, type CD 280ADMIN and press Enter.
2. From the C:\280ADMIN prompt, type dkadmin and press Enter. The Toshiba Title
screen displays.
Run DKAdmin
Note
If the DKAdmin red hardware key is not installed, the following message displays:
Hardware key Not Installed. Exiting to DOS. OK. Install the
DKAdmin hardware key, then retry running the program.
1. Once the Toshiba Title screen displays, press any key to continue. This message appears:
Please Enter Your User ID:
2. Type Master and press Enter. This message appears: Please Enter Your
Password.
3. Type Master and press Enter. For security, your password does not display on the
screen as you type it.
The default DKAdmin
Password File
Maintenance screen
displays (shown right).
It is recommended that
you change the MASTER
password and create any
other user passwords.
4. To change or add
passwords, see “User
Password Level Setup” on
Page 121.
5. After completing your password setup, press Esc. The message Do You Want To
Copy User File Back On The Installation Disk? displays.
12
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Step 5: Run DKAdmin Program
6. Highlight Yes and press Enter. If you choose No, your new passwords are not installed
on the disk.
7. A “Copy to Drive” dialog box displays. The box defaults to drive A:. If you do not
want drive A:, type the drive letter to which you wish to copy the installation information.
Press Enter. A dialog box displays asking you to insert the DKAdmin Installation Disk
#1 into the appropriate disk drive.
8. Insert DKAdmin Installation Disk #1 into the floppy-disk drive and press any key to
continue. When complete, a message Process Successful displays and your new
passwords are now available on your DKAdmin Installation Disk #1.
9. Press any key to display the
DKAdmin Main Menu
screen (shown right).
You are now ready to use
DKAdmin and can use your:
♦
Modified installation
disks to install
DKAdmin on additional
workstations.
♦
New passwords to log in
to DKAdmin.
Set Windows DKAdmin Program Properties
Set these properties when running DKAdmin as a DOS session under Windows:
1. Right click on the DKAdmin desktop icon,
then click on Properties.
The DKAdmin Properties dialog box displays
(shown at right).
2. Select the Program Tab screen (shown at
right). You should see:
Cmd line: C:\280ADMIN\DKADMIN.BAT
Working: C:\280ADMIN
3. In the Run box, select Maximized from the
drop-down menu.
4. Click Apply.
5. On the same screen, click Advanced. The
Advanced Program Settings screen displays.
Installing DKAdmin
13
Step 5: Run DKAdmin Program –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6. From Advanced Program Settings screen
(shown at right), check only the Suggest
MS-DOS mode as necessary option.
Click on OK.
Note
Other screen settings should not be selected.
7. Select the Memory Tab screen (shown at
right). All fields should read Auto. If you
make changes, click on OK.
8. Select the Screen Tab screen (shown at right).
The selected settings should be:
Usage: Full-screen
Window:
Display toolbar
Restore settings on startup
Performance:
Fast ROM emulation
Dynamic memory allocation
If you make changes, click on Apply.
14
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––– Step 6: Connect to the Strata DK Telephone System
9. Select the Misc Tab screen (shown at right).
10. Only the items in the Termination, Other and
Windows shortcut keys boxes should be
selected.
NoteIt is best not to allow screen savers.
If you make changes, click on Apply.
11. Close the DKAdmin Properties dialog box
and return to Step 3 of “Start-up DKAdmin
under Windows 98, 95 or Windows NT 4.0”
on Page 12.
Step 6: Connect to the Strata DK Telephone System
➤ To program or update a Strata DK, you must be connected to the Strata DK telephone
system. For procedures on connecting your PC to the Strata DK, see Appendix A –
Connecting to Strata DK.
Installing DKAdmin
15
Step 6: Connect to the Strata DK Telephone System –––––––––––––––––––––––––––––––––––––––––––––––––––
16
DKAdmin/DKBackup
Installing DKBackup
3
Step 1: Check System Requirements
For optimum performance, run DKBackup on a personal computer with the following
minimum specifications:
♦
IBM-compatible 386/486 personal computer or higher level
♦
20MB or larger hard drive
♦
CD-ROM or 3.5" 1.44KB high-density floppy drive
Note
DKBackup software is distributed on a CD-ROM disk. Installation can be performed
using the CD-ROM disk or from floppy disk(s) copied from the CD-ROM DKBackup
install program.
♦
VGA or SVGA monitor preferred
♦
640KB RAM (minimum)
♦
Microsoft MS-DOS 6.22, Windows 3.11 or higher (Windows 95, 98 or Windows
NT 4.0 recommended).
♦
A laser printer is recommended
♦
For network users, a minimum of 2MB of disk space is required for each person using
DKBackup on the network.
♦
DKBackup hardware key (green or red)
DKBackup is a MS-DOS program that can be installed and run under Microsoft
Windows 3.11, 95, 98, NT or MS-DOS (6.22 or higher). The installation and run instructions
in this chapter include both Windows and DOS installation information.
Important!
●
If your PC has Windows installed, setting your Windows SYSTEM.INI and DOS
CONFIG.SYS files with the commands below may help DKBackup run on your PC.
SYSTEM.INI
[NonWindowsApp]
COMMANDENVSIZE=1024
DOS CONFIG.SYS
SHELL=C:\COMMAND.COM /e:1024 /p
●
If DKBackup displays a “Run time error” message during installation or operation, erase
all “ntx” files under the customer directory (XXX.DK) and the “data” directory.
Installing DKBackup
17
Step 2: Power Up DKBackup PC ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
●
●
●
From C:\280BCKUP\Data, type del *.ntx and press Enter.
●
From C:\280BCKUP\XXX.DK, type del *.ntx and press Enter.
Run “ReIndex Files” under Options/System Utilities Menu each time before you start to
use DKBackup.
Always exit DKBackup before you turn your computer off.
Step 2: Power Up DKBackup PC
The DKBackup or DKAdmin Hardware Key must be installed on the PC LPT1 port,
to allow the DKBackup program to be used after it is installed. If you install
DKBackup without the key, it will not run.
Note
1. Install the DKBackup hardware key (green or red) on the LPT1 parallel printer port as
shown in Figure 3.
,,,
,,,
DKBackup Hardware Key
(Teal green or red color required for DKBackup)
KEY LABEL
DKBackup
IBM Compatible
Personal Computer
Screws
(Green)
1049
4 DG FCH- B
Printer
Parallel Printer
Cable
(Red)
or
4 E L V CH- B
Parallel Printer Port
LPT1 Parallel Printer
Connector on Back
Figure 3
DKBackup Hardware Connections
Notes
●
●
If you wish, you can install a printer on the end of the LPT1 Admin Hardware Key.
The printer can be installed and used on the LPT1/Backup Hardware Key. But, it is not
necessary to install a printer to enable DKBackup to be installed or used.
2. Turn on your computer.
18
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––– Step 3: (Optional) Make Installation Floppy Disks
Step 3: (Optional) Make Installation Floppy Disks
From Windows
If you wish to install DKBackup on a PC that does not have a CD-ROM, you will need to
make installation floppies from a PC that has a CD-ROM. You can make installation disks that
install the program using a Windows application (this works on all PCs with Windows 3.x, 95,
98 or Windows NT) or you can make DOS only installation disks.
CAUTION! Do not use the DOS installation program on a Windows PC.
Note
Be sure to exit all programs running in Windows before starting.
1. Insert the CD-ROM into your CD-ROM drive. The Main Menu appears.
...or if the Main Menu does not appear after you insert the CD-ROM, click Start, Run, then
Browse. Select your CD-ROM drive from the Look in: pull down list. Locate and doubleclick mainmenu.exe. The Main Menu opens.
2. From the Main Menu, select “Make Floppy Installation Disks” then select “DKBackup
Windows Installation Disks” or “DKBackup DOS Installation Disks” (depending which
target PC will get the installation). Follow the prompts.
From DOS Only PC
If you wish to install DKBackup on a PC that does not have a CD-ROM, we recommend that
you use a Windows PC and the preceding instructions to make installation floppy disks.
However, in the rare case you are using a DOS only PC that has a CD-ROM, follow these
steps:
1. Place a blank floppy in floppy drive A: (or B:). Insert the CD-ROM into your CD-ROM
drive. Change the DOS prompt to the CD-ROM drive letter and type:
cd\dkbdos\disk1 and press Enter.
2. Type: copy *.* A: (or B:) and press Enter.
3. Place a another floppy in floppy drive A: (or B:) and type: cd\dkbdos\disk2 and
press Enter.
4. Type: copy *.* A: (or B:) and press Enter.
Installing DKBackup
19
Step 4: Install DKBackup ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Step 4: Install DKBackup
DKBackup is a DOS application program that can be installed and run in either DOS or as a
Windows DOS session.
CAUTION! If any earlier DKBackup (280Backup) release is already installed on the PC,
do not delete it; install DKBackup Release 4.XX over the existing DKBackup
(280Backup) version as described below. DKBackup is always installed in
the 280Backup directory, overwriting the old DKBackup (280Backup)
operating software but not customer database directories. Existing
280Backup customer data can be used with DKBackup Release 4.XX.
Note
DKBackup software is also available from the Toshiba FYI Internet site.
Windows PC from CD-ROM
Notes
●
●
When installing DKBackup to run as a DOS session in Windows NT, the install program
assumes that the default directory name (WINNT) and the default system drive (Drive C)
contain the system files. The installation procedure looks for this directory (C:\WINNT)
and, if found, copies the necessary drivers for Windows NT onto the hard disk.
Be sure to exit all programs running in Windows before starting.
1. Insert the CD-ROM into your CD-ROM drive. The Main Menu appears.
...or if the Main Menu does not appear after you insert the CD-ROM, click Start, Run, then
Browse. Select your CD-ROM drive from the Look in: pull down list. Locate and doubleclick mainmenu.exe. The Main Menu opens.
2. From the Main Menu, select “Install DKBackup” and follow the prompts.
Important! Remember that the “Install DKBackup” selection in the Main Menu is a
Windows application, but the actual DKBackup application is a DOS/Windows
DOS session application.
Windows PC from Floppy Disks
Note
Be sure to exit all programs before running the Setup program.
1. Insert Floppy Disk #1 into the floppy drive and click Start, then Run. Type a:\setup (or
b:\setup). Click OK. Follow the prompts to install DKBackup.
CAUTION! During installation, selecting “New Installation” overwrites the existing
DKBackup customer list if you already have DKBackup or 280Backup installed on your PC.
Although the customer list is overwritten, you can still retrieve the existing customer data
associated to that name by adding that customer’s name using the “Maintain Customer”
selection on the newly installed DKBackup. Do this for each customer name that is overwritten
on the list.
2. Reboot your PC when prompted at the end of installation.
20
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Step 4: Install DKBackup
Notes
●
●
If you installed DKBackup for the first time, a 280BCKUP directory was created and the
DKBackup files copied to it.
If you upgraded an existing DKBackup program, your customer database has been
maintained in the 280BCKUP directory.
DOS Only PC from CD-ROM
In the rare case your DOS only PC has
a CD-ROM, follow these steps:
1. Insert the CD-ROM into your CDROM drive. Change the DOS prompt to that drive and type: cd\dkados and press
Enter.
Type: install and press Enter.
2. Go to Step 3 of the procedure
entitled “DOS only PC from Floppy Disks” below. Disregard procedures refering to Disk
#2.
CAUTION! During installation,
selecting “New Installation” overwrites the existing DKBackup customer list if you already
have DKBackup or 280Backup installed on your PC. Although the customer list is overwritten,
you can still retrieve the existing customer data associated to that name by adding that
customer’s name using the “Maintain Customer” selection on the newly installed DKBackup.
Do this for each customer name that is overwritten on the list.
DOS only PC from Floppy Disks
1. Insert the DKBackup Disk #1 into drive A: (or B:).
2. Using DOS, type: a:\install (or b:\install) at the C: prompt and press Enter.
The Toshiba Install DKBackup System screen automatically displays. Follow the prompts
to install DKBackup.
3. During installation, if you have an existing customer file in an older version of DKBackup
(280Backup) on your PC, highlight the DKBackup 4.0 Upgrade Installation
Only selection and press Enter.
...or if you are installing for the first time, highlight the DKBackup 4.0 New
Installation selection and press Enter.
CAUTION! During installation, selecting “New Installation” overwrites the existing
DKBackup customer list if you already have DKBackup or 280Backup installed on your PC.
Although the customer list is overwritten, you can still retrieve the existing customer data
associated to that name by adding that customer’s name using the “Maintain Customer”
selection on the newly installed DKBackup. Do this for each customer name that is overwritten
on the list.
4. Remove the floppy disk from your floppy disk drive and reset the PC to initialize the
changes made during installation.
5. Go to Step 3 in the “Run DKBackup” on Page 22.
Installing DKBackup
21
Step 5: Run DKBackup Program ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Notes
●
●
●
If you installed DKBackup for the first time, a 280BCKUP directory was created and the
DKBackup files copied to it.
If you upgraded an existing DKBackup program, your customer database has been
maintained in the 280BCKUP directory.
If your Config.sys file is changed and you have problems with the new file when you
reboot your computer, restore the original file (i.e., Config. bak).
Step 5: Run DKBackup Program
Note
Running the program under Windows 95, 98 or Windows NT is recommended for the
best performance.
Start-up DKBackup under Windows 3.11, 95, 98 or Windows NT 4.0
➤ Click on the DKBackup icon. The Toshiba Title screen displays.
Start-up DKBackup in MS-DOS
1. From the C:\ prompt, type CD 280BCKUP and press Enter.
2. From the C:\280BCKUP prompt, type dkbackup and press Enter. The Toshiba Title
screen displays.
Run DKBackup
Note
If the DKBackup red or green hardware key is not installed, the following message
displays: Hardware key Not Installed. Exiting to DOS. OK. Install
the DKBackup hardware key, then retry running the program.
1. Once the Toshiba Title screen displays, press any key to continue. This message appears:
Please Enter Your User ID:
2. Type Master and press Enter. This message appears: Please Enter Your
Password.
3. Type Master and press Enter. For security, your password does not display on the
screen as you type it.
The default DKBackup
Password File
Maintenance screen
displays (shown right).
It is recommended that
you change the MASTER
password and create any
other user passwords.
4. To change or add
passwords, see “User
Password Level Setup” on
Page 121.
22
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Step 5: Run DKBackup Program
5. After completing your password setup, press Esc. The message Do You Want To
Copy User File Back On The Installation Disk? displays.
6. Highlight Yes and press Enter. If you choose No, your new passwords are not installed
on the disk.
7. A “Copy to Drive” dialog box displays. The box defaults to drive A:. If you do not
want drive A:, type the drive letter to which you wish to copy the installation information.
Press Enter. A dialog box displays asking you to insert the DKBackup Installation Disk
into the appropriate disk drive.
8. Insert the DKBackup Installation Disk into the floppy-disk drive and press any key to
continue. When complete, a message Process Successful displays and your new
passwords are now available on your DKBackup Installation Disk.
9. Press any key to display
the DKBackup Main Menu
screen (shown right).
You are now ready to use
DKBackup and can use
your:
♦
Modified installation
disks to install
DKBackup on
additional
workstations.
♦
New passwords to log
in to DKBackup.
Set Windows DKBackup Program Properties
1. Right click on the DKBackup desktop icon,
then click on Properties.
The DKBackup Properties dialog box displays
(shown at right).
2. Select the Program Tab screen (shown at
right). You should see:
Cmd line: C:\280BCKUP\DKBCKUP.BAT
Working: C:\280BCKUP
3. In the Run box, select Maximized from the
drop-down menu.
4. Click Apply.
5. On the same screen, click Advanced. The
Advanced Program Settings screen displays.
Installing DKBackup
23
Step 5: Run DKBackup Program ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6. From Advanced Program Settings screen
(shown at right), check only the Suggest
MS-DOS mode as necessary option.
Click on OK.
Note
Other screen settings should not be selected.
7. Select the Memory Tab screen (shown at
right). All fields should read Auto. If you
make changes, click on OK.
8. Select the Screen Tab screen (shown at right).
The selected settings should be:
Usage: Full-screen
Window:
Display toolbar
Restore settings on startup
Performance:
Fast ROM emulation
Dynamic memory allocation
If you make changes, click on Apply.
24
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––– Step 6: Connect to the Strata DK Telephone System
9. Select the Misc Tab screen (shown at right).
10. Only the items in the Termination, Other and
Windows shortcut keys boxes should be
selected.
NoteIt is best not to allow screen savers.
If you make changes, click on Apply.
11. Close the DKBackup Properties dialog box
and return to Step 3 of “Start-up DKBackup
under Windows 3.11, 95, 98 or Windows NT
4.0” on Page 22.
Step 6: Connect to the Strata DK Telephone System
➤ To program or update a Strata DK, you must be connected to the Strata DK telephone
system. For procedures on connecting your PC to the Strata DK, see Appendix A –
Connecting to Strata DK.
Installing DKBackup
25
Step 6: Connect to the Strata DK Telephone System –––––––––––––––––––––––––––––––––––––––––––––––––––
26
DKAdmin/DKBackup
Using DKAdmin/DKBackup
4
This chapter shows you how to log on and off DKAdmin/DKBackup, use the pull-down
menus and select system options, respond to system and error messages, and describes the
keyboard conventions used in the programs.
Before You Start
Before using DKAdmin/DKBackup, you must:
♦
Connect your personal computer to a Strata DK in order to send/receive data between the
DKAdmin/DKBackup PC and a Strata DK (see Appendix A – Connecting to Strata DK
for procedures).
♦
Properly install the DKAdmin/DKBackup hardware key (see Chapter 2 – Installing
DKAdmin and Chapter 3 – Installing DKBackup for procedures).
♦
Correctly set your communications (see Chapter 8 – Options Menu).
Logging On
DKAdmin
➤ To log on to DKAdmin
1. After powering up your
computer, at the C:\
prompt type CD
280ADMIN and press
Enter.
2. From the C:\280ADMIN
prompt, type dkadmin
and press Enter. The
Toshiba start-up page
displays (shown right).
3. Type your User ID and
press Enter.
4. Type your password and
press Enter.
Using DKAdmin/DKBackup
27
Logging On –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
If you have entered
your User ID and
password correctly, the
DKAdmin Main Menu
displays (shown right).
All DKAdmin activity
originates from the
DKAdmin Main
Menu.
The three items across
the DKAdmin Main
Menu bar (i.e., File,
Administration,
Options) enable you to perform the many functions shown in Figure 5. Some items may
not be available for selection, depending on your assigned User ID and password. The
menus shown here depict DKAdmin Master password Level 9 options.
Important! It is recommended to run “ReIndex Files” each time you start to use DKAdmin/
DKBackup. If files are not indexed correctly you may encounter problems using
some functions of DKAdmin/DKBackup.
28
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Logging On
File
Select Customer
Maintain Customer File
Dial DK
Hangup Connection
Transfer DK Data
About
Exit
Administration
View Cabinet Diagram
Check Processor Type
System/Station Administration
Flexible Key Programming Section
Speed Dial Programming Section
ACD Administration Section
Telephone Flexible Button Assignments
Add-on Module Button Assignments
DSS Console Button Assignments
Attendant Console Flexible Button Assignments
Program Administration Section
Security Maintenance Section
Directory Number Administration
System Speed Dial Numbers
Station Speed Dial Numbers
DNIS Administration
Distributed Hunt Group
Administration
Call Forward Assignments
E911/CAMA Trunk Programs
(R4 Only)
ISDN Programs (R4 Only)
Backup/Restore Data
View/Print Data
ACD Programs
ACD Agent Programs
View All Programs
View System Features by Subject
System Number Plan & Port Locations
System Wide Option Programs
Station Options Programs
Station (Gnd/Loop) Co Line Assignment
Programs
Station Group Programs
Security/Account/T.R. Ovr. Programs
Voice Mail Integration Programs
ACD Programs
ACD Agent Programs
DK Auto Attendant Programs
Attendant Console Programs
T1 Programs
Ground/Loop Start CO Line Programs
DID/Tie Line Programs
IMDU or RMDS Modem/DID/DNIS
Assignment
Toll Restriction Programs
Data Interface Unit Programs
Doorphone/Ext. Paging/BGM/Conference
LCR Programs
Multiple Directory Number Programs
ANI Programs
DNIS Programs
DKT/RPCI/OA Interface Programs
Class/Caller ID Programs
Distributed Hunt Programs
Call Park Programs
Off Hook Call Announce Programs
Standard Telephone MW/Camp-on Tone
Programs
Enhanced 911 Programs
ISDN Programs
Initialization Programs
DNIS/DID/ANI Line Assignments
DNIS Number/Name/Ringing/VM-ID
Assignments
DNIS Network Table Assignments
DNIS Tenant Lock Assignments
Options
System Installation
Systems Utilities
Company General Information
Screen Type/Color Installation
Printer Type Selection
System Miscellaneous Variables
User Password Level Setup
Communications Setup
ReIndex Files
1089
Figure 4
DKAdmin Main Menu Options
Using DKAdmin/DKBackup
29
Logging On –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
DKBackup
➤ To log on to DKBackup
1. After powering up
your computer, at the
C:\ prompt type
CD 280BCKUP and
press Enter.
2. From the
C:\280BCKUP
prompt, type
dkbckup and press
Enter. The Toshiba
start-up page displays
(shown right).
3. Type your User ID and
press Enter.
4. Type your password
and press Enter.
If you have entered your User ID and password correctly, the DKBackup Main Menu
displays (shown right).
All DKBackup activity
originates from the
DKBackup Main
Menu.
The three items across
the DKBackup Main
Menu bar (i.e., File,
Backup, Options)
enable you to perform
the many functions
shown in Figure 5.
Some items may not
be available for
selection, depending
on your assigned User ID and password. The menus shown here depict DKBackup Master
password Level 9 options.
30
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Keyboard Conventions
File
Select Customer
Maintain Customer File
Dial DK
Hangup Connection
Transfer DK Data
About
Exit
Backup
Check Processor Type
Backup/Restore Data
View/Print Data
Options
System Installation
Systems Utilities
Screen Type/Color Installation
Printer Type Selection
System Miscellaneous Variables
User Password Level Setup
Communications Setup
ReIndex Files
1088DK
Figure 5
DKBackup Main Menu Options
Keyboard Conventions
While working within DKAdmin/DKBackup, you can use the following keys to:
Esc
Escapes from the current screen/menu and returns you
to the previous screen/menu.
Page Up/Page Down
Moves to the previous/next questions screen.
Enter
Executes a screen selection/transaction.
Left/Right Arrow
Moves the selection highlighter left/right.
Up/down Arrow
Moves the selection highlighter up/down.
Spacebar
Depending on the screen, toggles between selections
for the field or selects the list item and places a check
mark next to it.
Using DKAdmin/DKBackup
31
Using the Pull-Down Menus ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Using the Pull-Down Menus
You can perform all basic operations from the Main
Menu’s menu bar. When you select an item in the menu
bar, a “pull-down” options menu appears, listing all the
functions which you can perform (shown right).
➤ To use a pull-down menu
1. Use the left/right arrow keys to highlight the item
and press Enter. Or, if you prefer, you can type the
highlighted letter for the item you wish to “pull
down”:
F = File
B = Backup
O = Options
2. Once in a pull-down menu, you can use the same
keyboard conventions you do to make a menu
selection (use the up/down arrow keys or type the highlighted letter).
3. To close a menu, press Esc.
System Messages
At the bottom of each DKAdmin/DKBackup screen is a message line (see Page 5). Pay
particular attention to this line as you work, since it displays important system information and
processing options for the application or screen in which you are currently working.
Error Messages
If you make an incorrect entry while working in DKAdmin/DKBackup, you are sometimes
prompted with an error message. This tells you why DKAdmin/DKBackup cannot process the
attempted transaction. By reviewing the error message, you will be able to determine your
error and successfully execute the desired transaction.
On-Line Help
DKAdmin/DKBackup offers you on-line help for many system operations. Should you have a
question, press F1 (F1-Help must appear at the bottom of the screen to be active) to display
an explanation of the operation in which you are currently working. To close the Help window,
press Esc.
32
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Logging Off
Logging Off
➤ To exit the DKAdmin/DKBackup system
1. Return to the DKAdmin/DKBackup Main Menu by pressing Esc until the Main Menu
displays.
2. Highlight the File Menu option and press Enter, or type f.
3. Highlight Exit and press Enter, or type x.
DKAdmin/DKBackup shuts down and returns the screen to a DOS prompt.
CAUTION! Always exit the program properly before turning off your DKAdmin/
DKBackup PC. Turning off your PC before exiting the program, creates an
indexing problem and produces run-time errors. (See Page 7 for information
on correcting run-time errors.)
Using DKAdmin/DKBackup
33
Logging Off –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
34
DKAdmin/DKBackup
File Menu
5
This chapter gives you step-by-step instructions on using the options available on the File
Menu. The options are:
♦
Select Customer
♦
Maintain Customer File
♦
Dial DK
♦
Hangup Connection
♦
Transfer DK Data
♦
About
♦
Exit
Quick-start Procedures for Using DKAdmin
For an Existing Customer
➤ To quickly use DKAdmin with a previously programmed Strata DK
1. Create a new customer record, using the Maintain Customer File option from the File
Menu.
2. Select the newly created customer, using the Select Customer option from the File Menu.
3. If you will be Uploading/Downloading data between the DKAdmin PC and a Strata DK
and you must dial via modem or Toshiba DIU to connect, use the Dial DK option to select
and dial the customer; or, connect the DKAdmin PC directly to the DK system (see
Appendix A – Connecting to Strata DK).
4. When the DKAdmin PC first connects to the Strata DK, verify that the selected customer
processor is the same type as the one installed in the DK system. Highlight the Check
Processor Type option under the Administration Menu and press Enter. Enter the
applicable DK code. The Strata DK sends the processor type and version to the DKAdmin
PC.
5. Back up (download) the customer’s original data using the Backup option (F2) and (F3)
from the Backup/Restore Data option under the Administration Menu.
6. Update the customer DK data, using options from the Administration Menu.
7. Restore (upload) the new data to the customer’s Strata DK, using the Restore option (F2)
and (F4) from the Backup/Restore Data option under the Administration Menu.
File Menu
35
Maintain Customer File ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
For a New Customer
➤ To quickly use DKAdmin with a new installation of Strata DK
1. Create a new customer record, using the Maintain Customer File option from the File
Menu.
2. Select the newly created customer, using the Select Customer option from the File Menu.
3. Program the customer DK data, using the ACD Administration Section and Program
Administration Section options from the Administration Menu.
4. Dial the Strata DK, using the Dial DK option from the File Menu, or connect the
DKAdmin PC directly to the Strata DK (see Appendix A – Connecting to Strata DK).
5. When the DKAdmin PC first connects to the Strata DK, verify that the selected customer
processor is the same type installed in the DK system. Highlight the Check Processor Type
option in the Administration Menu and press Enter. Enter the applicable DK code. The
Strata DK sends the processor type and version to the DKAdmin PC.
6. Initialize the Strata DK processor PCB by running Program 91-9 from the Initialization
Programs option located in the Program Administration Menu (this option will interrupt
service and drop all calls).
Note
If initializing from a remote location, the DKAdmin PC must be connected to the
Strata DK via modems as shown in Figure 18 on Page 132 only.
7. Restore (upload) the new data to the customer’s Strata DK, using the Restore option (F2)
and (F4) from the Backup/Restore Data option in the Administration Menu.
Maintain Customer File
Using this option, you can insert a new customer, review and update a customer’s information,
delete a customer or upgrade a customer’s processor.
Note
In the procedures for upgrading a customer’s processor, the word “original” describes
the existing processor and “new” describes the upgraded processor.
➤ To access the Maintain Customer File option
1. Type m and the Customer
List displays (shown
right).
The list shows each
customer’s ID, name,
assigned directory, and
the last date the
customer’s Strata DK
data was downloaded
and uploaded. If
upgrading a processor,
you should always create
a new customer,
selecting the “original” processor (e.g., RCTUA,B, C/D, E/F) and the original software
release (1, 2, 3 or 4).
36
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Maintain Customer File
➤ To create a customer record or upgrade a customer’s processor
1. Press Ins to insert a
record. A blank
Customer File
Maintenance Screen
displays (shown right).
2. See Table 2 for a
description of the
fields on this screen.
Press Enter after
each entry.
Table 2
Customer File Maintenance Screen Fields
Field
Description
Customer ID
Enter a unique customer ID, using up to eight alphanumeric characters. If you
attempt to enter an existing customer ID code, the system displays an error
message: Record exists.
Customer Name
Enter the full customer name.
Address
Enter the customer’s street address.
Address
The second address line may be used to enter a suite or PO number.
City, State, Zip
Enter the customer’s city, state and ZIP code.
Country Code
Enter the three character country code.
Contact Name
Enter a contact name, as applicable.
Country Ph. Code
Enter the three character foreign country telephone code.
Phone No., Ext
Enter the customer telephone number (of the customer contact), including area
code, and extension. This telephone number does not automatically dial out
when using the Dial DK option and is only used as a reference for the customer
telephone number.
DIU String
The first part of the DIU string is automatically entered. You must enter the
extension number (XXXX) of the DIU (modem pool or TTY PDIU-DS) after the
ATDD option. This string is used when DIUs are used to connect DKAdmin/
DKBackup to the DK TTY port (see Figure 18 on Page 132 and Figure 20 on
Page 135). The DIU String is sent to the DIU when pressing F2 or F3 from the
Custom List screen of the Dial DK option.
Modem Dial String
Enter the complete modem string number when modems are used to connect to:
an external modem connected to the TTY port, or the RMDS or IMDU built-in
modems (see Figures 18 ~ 22 on Pages 132 ~ 139). This string is sent when
using (F3)–DID/DIU/modem, (F4)–modem initial + modem dial string, or (F5)–
modem dial string only .
File Menu
37
Maintain Customer File ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 2
Customer File Maintenance Screen Fields (continued)
Field
Description
After Connect
Enter the After Connect String when calling into a Strata DK modem pool (see
Figure 20 on Page 135). It is recommended that you enter AT~~~ATDDYYY as
the After Connect string (where YYY is the extension number of the PDIU-DS
connected to the Strata DK TTY port).
Notes
●
●
DK Model, Release
If you are not using the modem pool function, the DK security code can be set
on the After Connect line in each Customer File setup so it will be sent
automatically to the Strata DK after connecting the DKAdmin/DKBackup PC to
the Strata DK remotely via modems. Setting the DK security code in the After
Connect String is optional.
In some cases, when connecting to older Release 1 processors or during heavy
traffic conditions, the After Connect string may be sent and not recognized by
the Strata DK. If this should occur, do not enter the DK security code in the After
Connect string.
Press Enter and the DK Model, Release dialog box appears. Highlight the
appropriate processor type and software release number and press Enter.
DK14,
WMAU,
DK16e,
TMAU
DK40,
R1
,
R1
TMAU,
R1
DK
,
RCTU-A,
R1/R2
DK
,
RCTU-A,
R3.1
DK
,
RCTU-A,
R4
DK
,
RCTU-B,
R1/R2
DK
,
RCTU-B,
R3
DK
,
RCTU-B,
R4
DK
,
RCTU-CD,
R1/R2
DK
,
RCTU-CD,
R3
DK
,
RCTU-CD,
R4
DK
,
RCTU-EF,
R3
DK
,
RCTU-EF,
R4
Important!
●
●
●
●
Data Directory
38
For proper operation, be sure you select the appropriate software release.
If creating a new customer to upgrade a processor, select the current release
level (i.e., if upgrading from RCTUB2, select Release 2).
To upgrade a Release 1 or Release 2 processor to Release 3 or Release 3.10,
select Release 1 or 2; the upgrade process converts this line to Release 3.
To upgrade Release 3 to Release 3.10 processors, select Release 3.
The customer directory automatically defaults to the assigned customer ID. You
may change the directory as desired. This is the directory in which all customer
data is stored on the DKAdmin/DKBackup PC disk drive. DKAdmin/DKBackup
automatically adds the “.DK” extension on the end of the directory.
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Select Customer
Table 2
Customer File Maintenance Screen Fields (continued)
Field
Description
280BCKUP 1.0
Conversion Directory
If you chose “Upgrade Installation Only” when installing the DKAdmin/DKBackup
program, this field appears on your screen. It is no longer supported by the
programs and should not be used.
Note
See Appendix A – Connecting to Strata DK for DIU, modem, and After Connect dial
settings.
3. When you have finished, press Enter to scroll to the bottom of the screen. Press Enter
again to save the information. DKAdmin/DKBackup creates the necessary default DK
files for this processor type and customer. When complete, the new customer has been
added alphabetically by the Customer ID to the customer list and the DKAdmin/
DKBackup Main Menu is displayed.
Note
If upgrading a processor, select the original processor from which you are upgrading.
For example, if you are upgrading from RCTUB to RCTU C/D, select RCTUB.
➤ To modify a customer record
1. Highlight a customer, press Enter and the Customer File Maintenance screen displays.
2. Use the up/down arrow keys to highlight a field and update the information.
3. When you have changed the information, press Enter to scroll to the bottom of the
screen. Press Enter again to save the information or Esc to exit without saving your
changes.
➤ To delete a customer record
1. Highlight a customer, and press Del. A Delete Record confirmation window appears on
the screen.
2. Highlight Yes, press Enter, and the customer is deleted from the Customer List.
3. Press Esc to close the Customer List screen and return to the DKAdmin/DKBackup Main
Menu.
Select Customer
Important! Before you can use any of the options in the Backup Menu, you must first select a
customer. If you attempt to select an option from the menu without first selecting
a customer, the following message displays: Please select a customer
first!
➤ To select a customer
1. Type f and the Select Customer option is highlighted.
Important! If you are uploading/downloading data between the DKAdmin/DKBackup PC
and a Strata DK and you must dial via modem or Toshiba DIU to connect, use the
Dial DK option to select and dial the customer. If the PC is connected directly to
the Strata DK, use the Select Customer option (not the Dial DK option) to select
the customer (see Appendix A – Connecting to Strata DK).
File Menu
39
Dial DK ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
2. Press Enter and the Customer List displays.
3. Highlight the desired customer, and press Enter. The DKAdmin/DKBackup Main Menu
displays.
Note
If you have multiple customers, you can use the Find function to move quickly to
another customer by typing the first letter of the Customer ID number. The program
highlights the first customer which matches your entry. Press Enter to select the
highlighted customer or re-enter.
After selecting a customer, the bottom of the DKAdmin/DKBackup Main Menu displays a
box along the bottom of the screen. This box displays important information about the
customer, including the customer name, processor type, processor software version level,
feature key installed on the processor, and the disk directory (see Figure 6).
Customer
Name
Processor
Software
Version
Processor
Type
Feature Key
Installed on
Processor
Disk
Directory
1085DK
Figure 6
On-screen Customer Information
Notes
●
●
If the new customer is selected, the default database for the customer’s processor is loaded
into DKAdmin/DKBackup.
Software version Release 3 applies to Release 3 and Release 3.1 processors.
You now may use the options in the Backup Menu to check the DK Processor or Backup/
Restore Data.
Dial DK
The DKAdmin/DKBackup to Strata DK communications link can be made via modems,
Toshiba PDIUs or RPCIs, using the DKAdmin/DKBackup dialing strings (DIU, modem, and/
or After Connect).
Dialing strings are not necessary if the DKAdmin/DKBackup PC is connected directly to the
Strata DK TTY Port (see Figure 16 on Page 130). Dialing Strings are set using the Maintain
Customer or Dial DK menus. DIU and Modem Initialization Strings are set from the Options/
System Installation/Communications Setup. (See Appendix A – Connecting to Strata DK to
establish communications between the Strata DK and the DKAdmin/DKBackup PC.)
DKAdmin/DKBackup cannot be used to send or receive customer database information until a
physical communication path has been established between the Strata DK and the DKAdmin/
DKBackup PC.
40
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Dial DK
Important!
●
●
●
In order for the DKAdmin/DKBackup Backup/Restore Data option to operate if you are
using an IMDU or RMDS modem, Program 77-1, LED 14 must be “ON.” (See Prg 77-1
LED 15 for RMDS bps rate in the Strata DK Programming Manual.)
The DKAdmin/DKBackup hardware key (green or red) must be installed whenever using
the DKAdmin/DKBackup program (see the figure in Substep 6 on Page 2-4).
The modem/TTY port must be enabled (see Program 03 codes 41 and 49 and Program 76).
➤ To access the option
1. Type f and the File Menu displays.
2. Type d and the Customer List displays.
➤ To dial a Strata DK to upload/download data
1. After selecting a customer from the Dial DK Customer List, press one of the following
function keys to establish communications:
♦
F2 DIU/DIU: Sends the DIU Initialization String (in Communications Setup) and
the DIU String (in the Customer file) to the DKAdmin/DKBackup COM port (see
Figure 17 on Page 131).
♦
F3 DIU/DIU Modem: Sends the DIU Initialization String, the DIU String, the
Modem Initialization String, and the Modem String to the DKAdmin/DKBackup PC
COM port in the order described here (see Figure 21 on Page 137 and Figure 22 on
Page 139).
♦
F4 Modem Initial + Modem Dial String:Sends both the Modem
Initialization String from the Communications Setup Menu and the Modem String
from the Customer File to the DKAdmin/DKBackup PC modem (see Figures 18 ~ 20
on Pages 132 ~ 135).
♦
F5 Modem Dial String only: Switches from a voice call that is transferred
to the DK maintenance modem. The Modem String from the customer file is sent to
the DKAdmin/DKBackup PC modem (see Figure 19 on Page 133). You can also use
F5 to dial the remote DK modem from the DKAdmin/DKBackup PC modem without
initializing the DKAdmin/DKBackup PC modem.
DKAdmin/DKBackup establishes communications with the Strata DK per the procedures
in Appendix A.
2. When complete, the DKAdmin/DKBackup Main Menu displays again. You may now
download or upload DK data using the options in the Backup Menu (see “Upgrade” on
Page 107).
➤ To update any of the available communication dialing strings
1. Highlight the customer from the Customer List screen, and press Enter.
Note
If you have multiple customers, you can use the Find function to move quickly to
another customer by typing the first letter of the Customer ID number. The program
highlights the first customer which matches your entry. Press Enter to select the
highlighted customer or re-enter.
2. Highlight the field, enter the new information and press Enter.
File Menu
41
Hangup Connection –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3. Pressing Enter from the last field on the screen, saves the new information and returns
you to the Customer List screen. Pressing Esc, exits the screen without saving the
changes and returns you to the Customer List screen.
Hangup Connection
➤ To close the DK communications link
1. Type f and the File Menu displays.
2. Type h and DKAdmin/DKBackup sends +++ ATZ H from the DKAdmin/DKBackup PC
COM port, closing the communication link to the DK.
Note
The escape sequence of the modem or DIU connected to the DKAdmin/DKBackup
PC must be set as +++ using the modem command ATS2=43.
Transfer DK Data
➤ To transfer DK data to a floppy disk to/from the DKAdmin/DKBackup PC hard drive database
1. From the File Menu, type
t to display the Transfer
DK Program Data screen
(shown right).
2. Enter the drive/directory
path you wish to transfer
the data from (for example,
C:\280ADMIN\XXX or
C:\280BCKUP\XXX)
and press Enter. (To
switch the drive and
directory, press F2.)
Note
XXX = The customer directory. It is not necessary to add the.DK extension onto the
customer directory when transferring data or creating customers from the Maintain
Customer option.
3. Enter the drive/directory you wish to transfer data to (for example: A:\XXX).
4. Press Enter and follow the screen prompts to transfer the data.
5. Press Esc to close the Transfer DK Program Data dialog box.
About
➤ To access the option
1. Type f and the File Menu displays.
2. Type a and a pop-up dialog box displays, listing the name of the program, the release
number and date, and the copyright date(s).
Exit
For information on exiting DKAdmin/DKBackup, see “Logging Off” on Page 33.
42
DKAdmin/DKBackup
Administration Menu (DKAdmin)
Note
6
The Administration Menu is only available in the DKAdmin program. The Check
Processor Type, Backup/Restore Data, and View/Print Data appear in both the
DKAdmin Administration Menu and the DKBackup Backup Menu. These functions
are identical (e.g., screens, operations, commands, etc.) whether you use DKAdmin or
DKBackup.
This chapter gives you step-by-step instructions on using the options available on the
Administration Menu. The options are:
♦
View Cabinet Diagram
♦
Check Processor Type (see Page 100)
♦
System/Station Administration
♦
Flexible Key Programming Section
♦
Speed Dial Programming Section
♦
ACD Administration Section
♦
Program Administration Section
♦
Security Maintenance Section
♦
Directory Number Administration
♦
DNIS Administration
♦
Distributed Hunt Group Administration
♦
Call Forward Assignments
♦
E911/CAMA Trunk Programs (R4 Only)
♦
ISDN Programs (R4 Only)
♦
Backup/Restore Data (see Page 99)
♦
View/Print Data (see Page 115)
Important! In order to use any of the options in the Administration Menu, you must have first
selected a customer in the File Menu, Select Customer option.
Administration Menu (DKAdmin)
43
View Cabinet Diagram –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
View Cabinet Diagram
The base and expansion cabinet diagram displays the current Printed Circuit Board (PCB)
configuration for the customer’s Strata DK system. The diagram varies based on the Strata DK
model and processor listed in the Customer File Maintenance screen.
➤ To view cabinet diagram
1. Select a customer
using the Select
Customer option in the
File Menu.
2. From the
Administration Menu/
Backup Menu, press g
or Enter to display
the PCB Placement per
Program 03 screen for
the selected customer
(example shown at
right).
3. Use the left/right
arrow, CTRL, Home, End, Page Up and Page Down keys to scroll the screen.
Check Processor Type
For the Check Processor Type option, see “Check Processor Type” on Page 100.
System/Station Administration
The System/Station Administration option in the Administration Menu enables you to
program or update system ports and stations. Depending on your password level, you can have
complete control over assignments of such items as:
44
♦
Logical ports assignments
♦
Telephone locations
♦
PDN/Intercom numbers
♦
DID numbers
♦
LCD user names
♦
Voice mail forward ID codes
♦
Voice mail message waiting codes
♦
System speed dials
♦
System messages
♦
Station attributes (40 individual telephone options)
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System/Station Administration
While you can assign these attributes to individual ports, station attributes cannot be copied
from one port to another, or set for a range of ports from this menu. However, range
programming for ports can be completed on a program level using the Program
Administration option.
Some features (Intercom/DID numbers and VMID codes) enable you to set a range of values
(default values) which can be applied to all ports, making programming quick and easy.
Note
It is recommended, if you are updating station attributes and have not performed a
system backup recently, that you do so before updating system information. For
information, see Chapter 7 – Backup Menu (DKBackup).
➤ To access the option
1. Type a and the
Administration Menu
displays (shown right).
2. Type s and the
System/ Station
Administration screen
displays.
The System/Station
Administration screen
displays the entire
system as it currently
exists. For each
physical port, you can:
♦
Enter the location (room or office name) of each telephone or device connected to the
Strata DK.
♦
Transfer telephone attributes to another telephone by changing the logical port
number.
♦
Enter a PDN/Intercom number.
♦
Enter a DID number.
♦
Enter a user name.
♦
●
Enter a voice mail call forward ID code.
Enter a voice mail message waiting code.
●
Assign speed dial numbers.
●
Assign system messages.
Important! The DKAdmin PC must be connected to the Strata DK to upload any changes to
this data (see Appendix A – Connecting to Strata DK for procedures on
connecting the DKAdmin PC to a Strata DK).
You can also:
♦
Print the information for all system ports.
♦
Print the attributes for a particular port.
♦
Print the Strata DK cabinet configuration.
Administration Menu (DKAdmin)
45
System/Station Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Programming/Updating System
➤ To program or update the entire system or an individual port
1. Highlight the Telephone Location field of the physical port with which you wish to work.
Enter the physical telephone location (for example, main conference room, VP office,
lunch room, etc.).
2. Highlight the Log. Port No. field of the physical port.
Note
Logical port number assignments are the same as the physical port unless you wish to
relocate (swap) telephone attributes.
This enables you to utilize the telephone attributes (voice mail, speed numbers, messages,
etc.) of a particular telephone at a different location. For example, you might wish to
transfer your office telephone attributes to a conference room.
3. Type the logical (Log.) port number of the telephone containing the attributes you wish to
transfer and press Enter. The ports relocate after you press F9 to save and upload.
Important! Ports only relocate to the same Port Type (PT).
4. Highlight the Int/PDN No. field. This field enables you to change a telephone’s intercom
number. If you attempt to enter a number already assigned to another telephone, an error
message displays: Conflict found in Int./DN numbering
Note
You cannot duplicate DNs/intercom numbers.
...or
if you would like to change the DNs/intercom numbers on all of the ports at one time,
press F5. A message displays.
Please review Program 05 either before or after making
your changes as conflicts may arise from inserting Int./
DN numbers which start with the same digit as the access
codes in Program 05.
In a default DK setting, digits 8 and 9 are used in Program 05 and therefore should not be used as the first
digit of Int./DN numbers.
Press any key to continue. A Change dialog box displays.
PDN Port Ref. From 000 to 031, Starting DN:_________.
Blank entry does not change value, “0” indicates blank.
Enter the Starting Int./DN Number you wish to assign and press Enter. A pop-up screen
displays: This operation will modify DN numbers. Go ahead?
Press Enter to continue or highlight No and press Enter to discontinue the procedure.
The DNs/intercom numbers for all of the ports are changed if you enter Yes.
5. Highlight the DID No. field. This field enables you to enter a dial-in-direct extension
number. If you attempt to enter a number already assigned to another telephone, an error
message displays: Conflict found in DID Extension numbering
46
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–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System/Station Administration
Note
You cannot duplicate DID numbers.
...or
if you would like to change DID numbers for a range of ports, press F5. A Change dialog
box displays similar to the one shown above.
Type the Starting DID Number you wish to assign and press Enter. A pop-up screen asks
you to confirm the change. The DID numbers for the range of ports you specified are
changed if you enter Yes.
6. Highlight the Telephone LCD User Name field. Enter the name of the user assigned this
physical port
...or
if you prefer, you may use DNs/intercom numbers in this field rather than names. To insert
DNs/intercom numbers into this field for all ports, press F5.
7. Highlight the VM MW ID Code field. This field enables you to assign a voice mail call
pick-up ID code (enabling users to pick-up their voice mail messages)
...or
you may set a starting default ID prefix for all ports by pressing F5. A Change dialog box
displays. Type the voice mail ID prefix number (example: 92) you wish to begin the
sequence and press Enter. A confirmation message displays: All Ports Will Be
Reset To Default Values. Go Ahead?
Press Enter to assign the VM MW ID code. The prefix is added to each mailbox (DN/
Intercom) number. If you change your mind, and wish to cancel the operation, highlight
No and press Enter.
8. Press F9 to save and upload your changes to the Strata DK, or F10 to save the data to the
customer database file.
Printing Port/Station Information (F3)
➤ To print port and station information
1. Press F3. The Select
Printout screen
displays (shown right).
2. Highlight the desired
report and press
Enter. The Printer
Selection screen
displays (shown right).
Note
The current port is
the port that is
highlighted on the
System/Station
Administration
screen.
3. Press Enter to print the selected information.
Administration Menu (DKAdmin)
47
System/Station Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
For information on selecting printers, see Chapter 8 – Options Menu. See Figure 8 for a
System/Station Administration printout example.
System Speed Dial Number (F7)
➤ To set or change available system speed dial numbers
Note
You may assign system speed dial numbers to individual ports for up to 800 system
speed dial numbers for the RCTUE/F processor, 100 for RCTUBA/BB, RCTUC/D
processors, and 40 for TMAU and RCTUA processors.
1. From the System/
Station Administration
Menu, press F7. The
System Speed Dial
Numbers screen
displays (shown right).
2. Highlight the System
Speed Dial No. field.
Enter the speed dial
telephone number,
including area code
(example:
7145559696). Do
not enter dashes.
3. Highlight the System Speed Dial Memo field and enter a description of the speed dial
number (up to 12 characters). This memo displays on the telephones LCD when the Bin
Number is selected by an LCD telephone, using the MODE 8XXX function (where XXX
is the speed dial bin number).
4. Press F10 to save the speed dial assignments and return to the System/Station
Administration screen.
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System LCD Messages (F8)
➤ To set or change available system LCD messages
Note
You may create up to 40 system messages which may be used by all LCD telephone
ports. Each message may contain two lines using up to 32 characters.
1. From the System/Station
Administration Screen,
press F8. The System
Messages screen
displays (shown right).
2. Highlight the Message
Line 1 field and type the
message you wish
displayed on the first
message line of the
LCD.
3. Highlight the Message
Line 2 field and type the
message you wish displayed on the second message line of the LCD.
4. Press F10 to save the message assignments and return to the Station Administration
screen.
Station Port Attributes (Ctrl Enter)
➤ To program or update individual station port attributes
1. On the System/Station
Administration Screen,
highlight the port you
wish to program and
press Ctrl+Enter.
The Port Attributes
screen displays (shown
right).
This screen lists all the
features available for
an individual
telephone.
Additionally, you can
view CO Line
information, or assign personal Speed Dial and LCD Messages to this telephone. The
definitions of each program item are listed in Table 3 on Page 50.
2. Highlight the Attribute field.
Note
Pay close attention to the message bar at the bottom of the screen. It will tell you what
options are available for each program.
3. Depending on the attribute you can either:
Administration Menu (DKAdmin)
49
System/Station Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
♦
Press the spacebar to toggle between available options, or enable (indicated by a check
mark)/disable (indicated by a blank) the attribute.
♦
Enter a value.
4. Press F10 to save the changed data to the customer database file.
Note
Table 3
After saving the data, press F9 to update the Strata DK with the changes. The
DKAdmin PC must be connected to the Strata DK to upload changes to port attributes
(see Appendix A – Connecting to Strata DK).
Attribute Definitions
Attribute
Description
Telephone
Keystrip Type
Four default telephone button arrangements are provided. Changing the keystrip type
writes/overwrites existing button assignments.
Ring Tone
Distinctive system ringing sends a different ring tone for CO (loop, DID, or ground) line
ringing than that for intercom, tie ringing. In addition, CO line (loop or ground) ringing can
be different from one telephone to another.
Volume Level
This program sets the initial off-hook volume level for each digital telephone handset and/
or headset.
Speakerphone
Enabled
Any electronic or digital full speakerphone operation can be disabled by assignment with
this program. If disabled, a speakerphone will act as a handsfree electronic or digital
telephone. Initialized data enables all speakerphones.
MIC Key Lock
Enabled
An electronic or digital telephone microphone can be turned on or off by using the Mic
button. A button lock operation enables an alternate action Push On/Push Off of the Mic
button.
MIC on at Start
of Call
The microphone, as well as the MIC LED, can be selected to be on or off at the start of a
call if the Push On/Push Off mode is chosen.
Call Pkup
On=AC, Off=
AC, GP & STA
If ON, a station or group of stations (Pickup Group) can pick up a call that is ringing
another stations’s [PDN] or [PhDN], a call placed on hold at another station and other
types of calls.
Speed Dial
Allowed
A station may be denied the use of Speed Dial (Station and System) with this program.
ABR Access
Enabled
The ABR feature can be enabled or denied for each station. The system selects the last
line in the originating line group each time ABR is initiated.
OCA/Busy
Override
Automatic
A busy digital or electronic telephone can receive a second voice communication on
intercom via Handsfree Answerback if the OCA feature is installed. If a calling station does
not have an automatic function, the user must dial an extra digit of 2 after hearing busy
tone in order to gain access to OCA.
Forced Account
Code
If this feature is selected, a station or Direct Inward System Access (DISA) CO line user
using a line with a Forced Account requirement must enter an Account Code before the
call can be completed.
Change TR
Override Code
If selected for this feature, a station can change Toll Restriction (TR) override codes.
Change DISA
Security Code
This enables a selected station to change the DISA security code.
SLT
ANTI-Bounce
SLT Hookflash Anti-Bounce Guard (LED 12 ON) in Program 30 prevents false recalls due
to hookflash bounce during SLT hang-up on outside calls.
Account Codes
Verified
If the system is set for Verified Account Codes in Program 69, station users must enter
specific codes when entering Forced or Voluntary Account Codes.
50
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Table 3
Attribute Definitions (continued)
Attribute
Description
Change Verified
A.C.
If selected for this feature, a station can change the Verified Account Codes established in
Program 69.
Change T.C.O.
Code
If selected for this feature, a station can change the Toll (Restriction) Class Override
codes.
DND Override
Allowed
If selected for this feature, a station can override other stations that are in the DND mode.
Executive
Override
Allowed
This program enables a station to break into and overhear an existing station conversation
by dialing the digit 3 after the busy station number. A warning tone may be set optionally.
Private Override
Allowed
Privacy Override enables a station to enter into and overhear an existing CO line
conversation by pressing a common CO line button.
Page Group
Assignments
(A ~ D)
Digital and electronic telephones can be assigned to intercom page groups with this
program. Each group can have as many as 120 stations. The RCTUC/RCTUD common
control unit can support as many as eight groups, and the RCTUB and the RCTUA units
can support up to four. Telephones can be a member of more than one group. Station
users can access each group separately by dialing access codes.
Handsfree
Disabled
It is possible to disable the intercom handsfree function on any digital or electronic
telephone.
Handsfree No
Warning
Normally, a one-second warning tone is sent to a handsfree digital or electronic telephone
to inform its user that someone is calling and that they can be heard. If the warning tone is
not desired, this assignment can disable it.
OCA Enabled
(Receive)
A busy digital or electronic telephone can receive a second voice communication on
intercom via Handsfree Answerback if the OCA feature is installed. If a calling station does
not have the automatic function, the user must dial an extra digit of 2 after hearing busy
tone in order to gain access to OCA.
All Call Page
Allowed
Assigns the station to be included in the All Call Paging group. A maximum limit of 120
telephones (Toshiba digital or electronic) can be assigned to receive all call page.
BOV Tone
(Off = 2 Beeps,
On =
Continuous)
If a digital or electronic telephone [DN] is busy and it receives a call on an idle [DN] or CO
button from another station or an outside line, the telephone receives two muted-ring
bursts three seconds apart or continuously repeating muted-ring bursts every three
seconds on the idle [DN].
Pooled Line
(On = No Flash if
No Ring)
If on, incoming line calls in pooled line groups only flash on pooled line buttons.
HS-OCA
WNT (Off = No
WNT, On = SOCA WNT)
Activates/deactivates 2-way voice path to Off-hook Call Announce caller. Available only on
digital telephones.
OCA
(Off = Speaker,
On = Handset)
A busy digital or electronic telephone can receive a second voice communication over the
telephone handset/headset or over the telephone speaker.
Block Exec/
Privacy Override
If selected, executive and privacy override to the selected station is not allowed.
Group Pickup
Assignments
(1 ~ 20)
Stations can be divided into as many as 20 pickup groups. Station users can pick up calls
that are ringing any station within their group by dialing a single access code for a flexible
button, and pick up calls that are ringing stations in other groups by dialing selected
access codes. Stations can belong to more than one group.
Administration Menu (DKAdmin)
51
System/Station Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 3
Attribute Definitions (continued)
Attribute
Description
Ringing Line
Preference
A user, by going off-hook (or by pressing the Speaker button) may be automatically
connected to the lowest line ringing in without having to press a CO line button or dial an
access button.
Automatic
Preference
Automatic Preference via handset off-hook or the Speaker button is the automatic
connection to lines or the intercom under various conditions.
Hunt to
Directory
Number [DN]
If a station is busy, Station Hunting enables the ringing of an alternate station as defined by
the assignments in this program. If the “hunt-to” station is busy, the system tries to ring the
next “hunt-to” station, and so on.
Standard
Telephone
Camp-on Tone
Camp-on tone is sent when the busy standard telephone receives a transferred CO line
call. Camp-on tone is two one-second bursts of 1209Hz/interrupted by 160ms bursts,
three-seconds apart.
Hold/Park Recall
Time
Each station can have a different time (from 011 to 160 seconds) from the point of placing
a call on hold or park to the point of recall.
MW Lamp
(Off = No Lamp,
On= With Lamp)
Turns on and off a message waiting LED for EKT and flash button.
LCD Personal
Messages (1019) Allowed
This option enables LCD digital and electronic telephones to store up to ten personal
messages and offers the option of entering alphanumeric memos for each of the LCD’s
Station Speed Dial numbers.
Hold Display
Scroll
(On=Enabled)
Disables/enables the Hold Display Scroll feature independently for each telephone. When
more than one call is on hold on a telephone, the Hold Display Scroll feature enables a
user to scroll through the held lines.
Key 13-TR/14-TR
After Answer
Determines whether or not a toll restricted telephone user is allowed to dial additional
digits after answering an incoming CO line call. Initialized data sets both LEDs off for all
telephone users. Both LEDs should be turned on for Toll Restricted telephones that must
answer incoming CO line calls and use speed dial buttons programmed to Hold or Park
calls and access the page system automatically.
No CF/NA
Handsfree
A Handsfree Answerback call to an idle station in the Call Forward No-Answer or Call
Forward-Busy/No Answer mode does not forward if this feature is activated. This prevents
the call from being forwarded 8 ~ 60 seconds after the called party has been talking in the
handsfree talk mode (handset on-hook). Outside calls and busy intercom calls to the
station continues to forward with this feature set.
DKT2000 Cont.
DTMF Tones Off
2000-series Digital Telephones can send DTMF tones for as long as station users press
their buttons (80 msec. minimum). This feature can be disabled with LED 17. If disabled,
DTMF tones sent by these telephones are either 80 or 160 milliseconds, depending on the
selection made with Program 10-1, LED 04 and Program 10-2, LED 06.
Automatic Hold
If this feature is allowed, station users with CO line buttons can place a CO line or intercom
call on hold automatically by pressing another CO line button, or the DN/intercom button
and dialing the number.
Busy Station
Ringing/Busy
Station Transfer
Busy Station Ringing (BSR) and Busy Station Transfer (BST) operate together to ensure
that a busy station always receives transferred line calls along with LED and tone
indications. The station or Voice mail (VM)/auto attendant device that transfers the call
must be programmed with BST (LED 20 ON) and the one that receives it must have BSR
(LED 19).
Fixed Call
Forward to
Station Port
Fixed Call Forwarding is different from other station Call Forwarding options. It is fixed in
terms of the destination station number which is assigned in this program. The station user
cannot change the Fixed Call Forward destination, unlike the other station Call Forwarding
options.
Ring Transfer
(Camp-on) Time
If a busy or ringing station does not answer a call sent to it via call transfer (CO line or over
tie lines), the station originating the transfer is recalled after an amount of time determined
with this program.
52
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Table 3
Attribute Definitions (continued)
Attribute
Description
LCR Station
Group
This option assigns the station to a particular LCR group routing scheme. The Least Cost
Routing (LCR) feature enables the system to automatically route each outgoing voice call
over common carriers and selected lines. The customer chooses these lines for the
specific time of day, and for system users with varying priorities.
Station T.R. Digit
Restriction
Digit Toll Restriction involves the system analyzing the area and office codes, and
selectively enabling/disabling outgoing calls following the criteria defined in Area Code
Tables and Office Code Tables. If T.R. Digit Restriction is enabled, a station cannot dial
digits after dialing a telephone number.
Station T.R.
Restriction
Code
Each of the Toll Restriction classes established in Program 46 can be assigned a code
with this program. If one of these codes is entered at a station, the station assumes the
code’s class for that call. When the call is complete, the station returns to its regular class
assigned in Program 48.
Copy Range (F2)
➤ To copy a range of attributes
1. Press F2 from the Port
Attributes screen and a
pop-up dialog box
displays (shown right),
warning you of the
consequences of using
this feature.
2. Press any key to continue and a pop-up box requesting port numbers displays: Copy to
Port(s): 000 to 079.
3. Enter the port numbers in the from and to fields. A warning message appears if you enter a
number out of range. A pop-up dialog box displays asking you to confirm the copy
request.
4. Highlight Yes and press Enter to continue or press Enter to discontinue and return to
the Port Attribute screen.
5. If you answered Yes in Step 4, another pop-up dialog box displays: Do You Want to
Copy PRG38/PRG39-Flexible Key Assignments Also?
Highlight Yes and press Enter to copy to the PRG38/39 Key Assignments and range of
ports. Press Enter to only copy to the range of ports.
Administration Menu (DKAdmin)
53
System/Station Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Flexible Button Assignments (F5)
➤ To view or change flexible button assignments
1. Press F5 from the Port
Attributes screen and the
Port Flexible Key
Assignments screen
displays (shown right).
2. To change a flexible
button assignment,
highlight the Flexible
Key Assignment and
press:
♦
F5–Pause to
deactivate or blank
out a key
assignment.
♦
F9–Increment SD to add multiple speed dial key assignments.
Important! You can only use this key when you are assigning more than one speed dial key at
a time. If you have not just added a speed dial key assignment, the message Must
Assign System/Station Speed Dial First displays.
If you leave the cursor in the same field and continue to press F8, the speed dial
key number increments. To add consecutive speed dial key assignments, you must
continue to highlight the next field before pressing F8.
3. Press Esc to return to the Port Attributes screen.
Important!
●
●
After restoring flexible keys (Program 39) data, turn the DK system off for five seconds,
then turn it back on to apply the changes made.
If you change the keystrip type (Program 38) from the station attribute screen, all keystrip
buttons will be set to Program 38 default assignments. If you wish to change a keystrip
type (from 20 to 10, for example) and save the existing (first 10) key button assignments,
operate Program 38 from the Program Administration Section option.
➤ To copy selected keys to selected ports
1. Press Ctrl+F2 and a pop-up dialog
box displays (shown at right).
2. Press any key to continue.
3. Highlight a key and press the spacebar
to select. An asterisk appears next to
your selection. Continue until all the
keys you want to copy have been
selected.
54
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System/Station Administration
4. Press Ctrl+F2 again. A pop-up
dialog box displays (shown at right).
5. Type the desired ports and press
Enter. Another pop-up dialog box
displays asking you confirm the
change.
6. Highlight Yes and press Enter to make the change or No to cancel the changes.
7. Press F10 to save the changes you just made.
CO Line Assignments (F6)
➤ To view CO line assignments
1. Press F6 from the Port
Attributes screen. The
Port CO Line
Information screen
displays (shown right).
2. To turn any program
on/off, highlight the
program number for
the CO Line and press
the spacebar. A check
mark indicates the
program is on.
3. Press Esc to return to the Port Attributes screen.
Speed Dial Assignments (F7)
➤ To assign speed dial assignments
➤ Press F7 from the Port
Attributes screen. The
Port Speed Dial
Numbers & Memos
screen displays (shown
right). Refer to Page
68 for procedures.
Administration Menu (DKAdmin)
55
System/Station Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
System Messages (F8)
➤ To assign system messages
➤ Press F8 from the Port
Attributes screen. The
Port Personal
Messages screen
displays (shown right).
Refer to Page 49 for
procedures.
Saving/Uploading Programmed Data (F9)
➤ To upload programmed data
➤ After completing your programming, press F9 to save the information and begin the
uploading process. See “Restore Data” on Page 102 for complete procedures.
56
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System/Station Administration
Printout Examples
Customer Name
PCB Placement Per Program 03 Assignments
CABINET 1
R11
PCB Type
RCTU
S11
S12
S13
S14
S15
S16
RCTUB
PDKU
PDKU
RSTU
RATU
RDTU
PIOU
000~007
008~015
016~023
024~027
028~035
RRCS-8
OCA
OCA
Port Nos.
001~008
Line Nos
Option
CABINET 2
S21
S22
S23
S24
S25
S26
PCB Type
RSTU
RCOU
RSTU
PIOU
RDTU
PDKU
Port Nos.
036~043
052~059
060~067
044~051
Line Nos
009~016
Option
RCOS
Figure 7
8-TDGL
TTY/MDU
S27
S28
017~924
ACD/MIS
8-TDGL
Cabinet PCB Installation Printout
CUSTOMER NAME
System Speed Dial
System Speed Dial
Bin Number
System
Speed Dial Number
System
Speed Dial Memo
600
601
602
603
604
605
6....
17145833700
13124675889
1723727173721
4773938
4737473
4789994
434...
TOSHIBA
CHICAGO
NEW YORK
DOWN
TOWN
DEALER A
DEALER B
Figure 8
System Speed Dial Numbers
(prints out with System/Station Administration Report)
CUSTOMER NAME
System Messages
System LCD
Message Number
Message
Line 1
Message
Line 2
060
061
062
063
064
06...
OUT TO LUNCH
IN A MEETING
CALL BOB AT 3:00
BACK AT 7 PM
RETURN ON MONDAY
UNTIL 1:00PM
UNTIL 2:30PM
583-1111
OR 8PM I HOPE
OR TUESDAY
Figure 9
System Telephone LCD Messages
(prints out with System/Station Administration Port)
Administration Menu (DKAdmin)
57
System/Station Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
System/Station Administration
➊
➋
C
S
N
Phy.
Port
No.
001
002
003
004
005
006
007
008
009
001
002
003
004
005
006
007
008
009
➍
➎
PT
Telephone
Location
Log
Port
No.
DO
DO
DO
DO
DO
DO
DO
DO
DO
OFFICE #114
OFFICE #112
OFFICE #109
OFFICE #87
OFFICE #107
CAFETERIA
SHIPPING DOCK
CONFERENCE
PHONE ROOM
000
001
002
003
004
005
006
007
008
➌
➏
➐
Int.
No.
DID
No.
3200
3201
3202
3203
3204
3205
3206
3207
3208
3200
3201
3202
3203
3204
3205
3206
3207
3208
➑
➒
Telephone LCD
User Name
SALLY
LINDA
GARDEN
HARDWARE
FRED C
3200
3201
3202
3203
3204
➓
VM CF
ID Code
VM MW
ID Code
91200
92201
92202
92203
92204
92205
92206
92207
92208
92200
93201
23202
93203
93204
93205
93206
93207
93208
➊ Cabinet Slot Number in which the port is installed.
➋ Physical Port Numbers: RCTA = 001~031; RCTUB = 000~079; RCTUC/D = 000~239; RCTUE/F = 000~335
Port Type: DKAdmin scans Program 03 and identifies all physical ports and reads other programs as shown by ( ) to
identify special ports.
➌ Port Identification Codes
AC - Attendant Console Port (Prog 03, code 51)
DL - DID Line Port (Prog 03, code 71~73 and *41-2)
DD - Digital Port with DSS (Prog 03, code 63, 64)
DO - Digital Port with OCA (Prog 03, code 62, 64, 28)
DT - Digital Port (Prog 03, code 61, 63, 27)
ED - Electronic Port with DSS (Prog 03, code 23, 24)
EO - Electronic Port with EOCU (Prog 03, code 22, 24,
26)
ET - Electronic Port (Prog 03, code 21, 23, 25)
ST - Standard Port (Prog 03, code 25~31)
TL - TIE Line Port (Prog 03, code 71~73 and *41-2)
VA - Vacant Port (Prog 03, code DO)
PT - Port Type
Special Ports
AG - ACD Announcement Port (Prog 14-3)
AM - ACD Music Port (Prog 14-3)
AP - AA Primary Announcer (Prog 23)
AS - AA Secondary Announcer (Prog 24)
BM - Background Music Port (Prog 03, 10-2/LED 09/10, 19)
DI - PDIU-DI Port (Prog 20)
DS - PDIU-DS Port (Prog 20)
DP - Doorphone Port (Prog 77-1)
EA - External Amplifier Port (Prog 10-3)
MP - Modem Pool (Prog 21)
VM - Voice Mail Port (Prog 31, LED 17 ON)
➍ This is a test field in which the location of the physical port wiring termination point (telephone jack) may be entered.
➎ Logical Port associated with physical port.
➏ Intercom number associated with logical port.
➐ Direct-in-Dial number associated with logical port. (Column not available in DKAdmin R4 or higher software.)
➑ LCD User Name associated with logical port.
➒ Voice Mail Call Forward (#656) code.
➓ Voice Mail Message Retrieve (#657) code.
Figure 10
58
Basic Telephone/Port Assignments
(prints out with System/Station Administration Report)
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System/Station Administration
CUSTOMER NAME
Intercom 202/Port 002 Attributes for BRIAN No: 202
PRG
38
80
27
30
30
Figure 11
KEY
Feature Description
Attribute
20-Button (A)
3
3
01
02
Telephone Keystrip Type
Ring Tone
Volume Level
Speakerphone Enabled
MIC Key Lock Enabled
✓
✓
Station Attributes by Station
(prints out with current port attributes)
CUSTOMER NAME
Intercom 202/Port 002 Flexible Key Assignments for BRIAN No: 202
Key
No.
Flexible Key Assignment
Flexible Key Assignment
Key
No.
10
9
8
7
6
5
4
3
2
1
ACD - Log In/Out
Station Speed Dial 011
Station Speed Dial 010
ACD - Agent Not Available
ACD - Pickup
ACD - Wrap Up
ACD - Record Account
Speed Dial Select (*Key)
Pooled Line 302
Intercom
ACD - End of Shift
System Speed Dial 605
System Speed Dial 604
ACD - Cancel Queue Alarm
ACD - Monitor Call
System Speed Dial 600
System Speed Dial 601
System Speed Dial 602
System Speed Dial 603
ACD - Help
20
19
18
17
16
15
14
13
12
11
Figure 12
Flexible Key Assignments by Station
(prints out with current port attributes)
CUSTOMER NAME
Intercom 202/Port 002 Speed Dial Numbers & Memos for BRIAN No: 202
Speed Dial
Bin Number
Speed Dial
Number
Speed Dial
Memo
010
011
012
013
7584930
5849605
5840396
HOME
MARY
DOCTOR JONES
Figure 13
Administration Menu (DKAdmin)
Station Speed Dial/Memos by Station
(prints out with current port attributes)
59
System/Station Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
CUSTOMER NAME
Intercom 202/Port 002 Personal Messages for BRIAN No: 202
Personal
Message Number
Message
Line 1
Message
Line 2
010
011
CALL BRIAN ASAP
OUT OF OFFICE
UNTIL AUG. 15
Figure 14
Station Personal LCD Messages by Station
(prints out with current port attributes)
CUSTOMER NAME
Intercom 202/Port 002 CO Line Information for BRIAN No: 202
CO
Line
81
001
002
003
✓
✓
✓
82
83
84
85
86
87
88
89
40
41
43
*81
*84
*87
✓
✓
✓
81 - Program 81 - DAY Immediate Ring
82 - Program 82 - DAY 12 Second Delay Ring
83 - Program 83 - DAY 24 Second Delay Ring
84 - Program 84 - DAY 2 Immediate Ring
85 - Program 85 - DAY 2 12 Second Delay Ring
86 - Program 86 - DAY 2 24 Second Delay Ring
87 - Program 87 - NIGHT Immediate Ring
88 - Program 88 - NIGHT 12 Second Delay Ring
89 - Program 89 - NIGHT 24 Second Delay Ring
40 - Program 40 - Station CO Line Access (Incoming/Outgoing)
41 - Program 41 - Station Outgoing Call Restriction
43 - Program 43 - 0+ Credit Card Dialing Option
*81~*87 - Programs *81~*87 - Ground/Loop/Start/CO Line to [DN] LED
Flash Assignments
Figure 15
60
Station CO Line Ringing and Access Assignment by Station
(prints out with current port attributes)
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Flexible Button Programming Section
Flexible Button Programming Section
The Flexible Key Programming Section option in the Administration Menu enables you to
maintain flexible button assignments for telephones, add-on modules, DSS consoles and
attendant consoles.
➤ To access flexible button assignments
1. Type a and the
Administration Menu
appears.
2. Type u and the Flexible
Key Program
Administration screen
displays (shown right).
Telephone Flexible Button Assignments
➤ To access the option
➤ Press Enter and the
Telephone Flexible Button
Key Assignments screen
displays (shown right).
This screen enables you to
assign features to 10 or 20
telephone buttons for each
of your logical ports,
individually or by range.
You can also copy buttons
from one port to another or
to a range of ports for
quick and easy feature editing.
When copying keystrips, you can choose to copy (or not copy) over existing PDNs and/or
PhDNs on the “Copy to” port or port range.
➤ To change an assigned button
1. Highlight the port you
want to change, press F5,
and the Port Flexible Key
Assignments screen
(shown at right) for that
port displays.
2. Highlight the key you wish
to change.
Administration Menu (DKAdmin)
61
Flexible Button Programming Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3. Press F2 to make the key a Primary DN, F3 a Secondary DN, F4 a Phantom DN, or F6 to
change the key feature.
If you press F3 or F4, a pop-up list appears and you must enter a primary or secondary
number. If the number you enter does not exist, the following warning message appears
and you must re-enter the number.
DN Does Not Exist. Please Refer to Program *04.
...or
press F5 to deactivate or blank out a key assignment
...or
if you press F6, a
feature pop-up list
displays (shown right).
Highlight the feature
you want to assign to
the button and press
Enter. Some entries
(such as the CO Line
feature) require you
enter a value when
making an assignment.
The selected feature
replaces the previous
feature.
Note
You can only assign a feature to one button within a port. If you attempt to assign a
feature already assigned, an error message displays.
...or
press F8 to add multiple speed dial key assignments.
Important! You can only use this key when you are assigning more than one speed dial key at
a time. If you have not just added a speed dial key assignment, the message Must
Assign System/Station Speed Dial First displays.
If you leave the cursor in the same field and continue to press F8, the speed dial
key number increments. To add consecutive speed dial key assignments, you must
continue to highlight the next field before pressing F8.
➤ To copy selected keys to selected ports
1. Press Ctrl+F2 and a pop-up dialog
box displays (shown at right).
2. Press any key to continue.
3. Highlight a key and press the spacebar
to select. A asterisk appears next to
your selection. Continue until all the
keys you want to copy have been
selected.
62
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Flexible Button Programming Section
4. Press Ctrl+F2 again. A pop-up
dialog box displays (shown at right).
5. Type the desired ports and press
Enter. Another pop-up dialog box
displays asking you confirm the
change.
6. Highlight Yes and press Enter to make the change or No to cancel the changes.
7. Press F10 to save the changes you just made.
Add-On Module Button Assignments
➤ To access the option
1. Highlight the Add-On Module Button Assignments option and press Enter.
If you have not yet assigned an add-on module to any of your ports, a message displays:
No Ports Have Add-on Modules. Do You Want To Add A Port?
♦
To add a port, press Enter. A Port Number pop-up box displays: Port Number
000.
♦
Type the port
number for which
you wish to edit addon module button
assignments. The
Add-On Module
Button Assignments
screen displays
(shown right).
This screen enables
you to assign
features (CO Line,
Direct Station,
Station Speed Dial or System Speed Dial) to 20 LED buttons on two add-on modules
(for a total of 40) to any of the physical ports. You can also copy features from one
port to another for quick and easy feature editing.
➤ To make assignments to another port
1. Press F2 and a Port Number pop-up dialog box displays.
2. Type the port number that you wish to work with. If you have not assigned an add-on
module to the specified port, a message displays:
Port does not have add-on module. Add?
3. Press Enter to add an Add-On Module
...or
scroll through the current Add-On Modules by pressing the + key to display the next port,
or the - key to display the previous port.
Administration Menu (DKAdmin)
63
Flexible Button Programming Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To copy the features from one port to another
1. Highlight the LED you wish to copy and press F4. The Copy to Port dialog box displays.
2. Type the range of port numbers that you wish to copy TO.
3. Highlight the Button Assignment Column of Add-On Module 1 or 2 for the LED you wish
to change and press F3. A message displays at the top of the screen:
Current template copied from port XXX.
Press Enter to display the Feature pop-up box.
4. Highlight the feature you want to assign to the button and press Enter. A value entry
pop-up box displays.
5. Enter the appropriate number or code for the selected feature. The feature is copied from
this port to the ports specified in Step 2.
6. Repeat Steps 1 ~ 5 for each button you wish to copy.
7. Press F10 to save your changes and return to the Flexible Key Program Administration
screen.
➤ To clear the port
1. To clear the port and return to the default settings for all options, press F5. A message
displays: Are you sure?
2. Press Enter to clear the port.
➤ To change an assigned feature
1. Highlight the Button
Assignment column
for either Add-On
Module 1 or 2 for the
LED you wish to
change and press F6.
A feature pop-up list
displays (shown right).
2. Highlight the feature
you want to assign to
the button and press
Enter. A value entry
pop-up displays.
3. Enter the appropriate
number or code for the selected feature.
Note
64
You can only assign a feature to one button per port. If you attempt to assign a feature
already assigned, an error message displays.
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Flexible Button Programming Section
➤ To assign more than one speed dial number
1. Follow the procedure for changing an assigned feature and assign a station/system speed
dial number.
2. Press F8– + SD to add additional speed dial key assignments.
Important! You can only use this key when you are assigning more than one speed dial key at
a time. If you have not just added a speed dial key assignment, the message Must
Assign System/Station Speed Dial First displays.
If you leave the cursor in the same field and continue to press F8, the speed dial
key number increments. To add consecutive speed dial key assignments, you must
continue to highlight the next field before pressing F8.
DSS Console Button Assignments
➤ To access the option
➤ Highlight the DSS
Console Button
Assignments option
and press Enter. The
DSS Console Button
Assignments screen
displays (shown right)
which enables you to
assign features to 20
DSS console key
buttons.
➤ To reset all keys and return them
to their default settings
1. Press F5. A message displays: Are you sure you want to reset flexible
keys?
2. Highlight Yes and press Enter to reset the keys or press Enter to terminate the
resetting.
➤ To change an assigned feature
1. Highlight the key
assignment you wish to
change and press F6. A
feature pop-up list
displays (shown right).
2. Highlight the feature you
want to assign to the
button and press Enter.
Some entries (such as the
CO Line feature) require
you type a value when
making an assignment.
Administration Menu (DKAdmin)
65
Flexible Button Programming Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
The selected feature replaces the previous feature.
Notes
●
●
You can only assign a feature to one button within a console. If you attempt to assign a
feature already assigned, an error message displays.
Press F8–Increment SD to add additional speed dial key assignments.
Important! You can only use this key when you are assigning more than one speed dial key at
a time. If you have not just added a speed dial key assignment, the message Must
Assign System/Station Speed Dial First displays.
If you leave the cursor in the same field and continue to press F8, the speed dial
key number increments. To add consecutive speed dial key assignments, you must
continue to highlight the next field before pressing F8.
3. After setting each key, press F10 to save your changes and return to the Flexible Key
Program Administration screen.
➤ To make assignments to another console or console group
1. Scroll to another console/console group (+ scrolls forward, - scrolls backward).
2. Press Esc to close the DSS Console Button Assignments screen and return to the Flexible
Key Program Administration screen.
Attendant Console Flexible Button Assignments
Note
This option cannot be used by Strata DK Release 2 or below.
➤ To access the option
➤ Highlight the Attendant
Console Flexible Button
Assignments option and
press Enter. The
Attendant Console
Flexible Button
Assignments screen
displays (shown right).
This screen enables you
to assign features to both
left and right key
assignments.
66
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Flexible Button Programming Section
➤ To edit your attendant console flexible button assignments
1. Highlight the key
assignment you wish
to change and press
F6. A feature pop-up
list displays (shown
right).
2. Use the +/- keys or
the Page Up/Page
Down keys to scroll
through the list.
Highlight the feature
you want to assign to
the key and press
Enter. The selected feature replaces the previous feature.
3. To move between the left and right key assignments, press F2.
♦
You can only assign a feature to one button within a console. If you attempt to assign a
feature already assigned, an error message displays.
♦
Press F8–+ SD to add additional speed dial key assignments.
Important! You can only use this key when you are assigning more than one speed dial key at
a time. If you have not just added a speed dial key assignment, the message Must
Assign System/Station Speed Dial First displays.
If you leave the cursor in the same field and continue to press F8, the speed dial
key number increments. To add consecutive speed dial key assignments, you must
continue to highlight the next field before pressing F8.
4. After setting each key, press F10 to save your changes and return to the Flexible Key
Program Administration screen.
➤ To reset all keys and return them to their default settings
1. Press F5. A message displays:
Are you sure you want to reset flexible keys?
2. Press Enter to reset the keys.
➤ To make assignments to another attendant console
1. Scroll to another attendant console (+ scrolls forward, - scrolls backward).
2. Press Esc to close the Attendant Console Flexible Button Assignments screen and return
to the Flexible Key Program Administration screen.
Administration Menu (DKAdmin)
67
Speed Dial Programming Section ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Speed Dial Programming Section
The Speed Dial Programming Section option in the Administration Menu enables you to
maintain system and station speed dial assignments.
➤ To access speed dial assignments
➤ Type d; the System &
Station Speed Dial
Administration screen
displays (shown right).
System Speed Dial
Numbers
➤ To edit system speed dial number
assignments
1. Press Enter. The
System Speed Dial
Numbers screen
displays (shown right).
This screen enables
you to assign or edit up
to 800 system speed
dial numbers for the
RCTUE/F processor,
100 for RCTUBA/BB,
RCTUC/D processors,
and 40 for TMAU and
RCTUA processors.
2. Highlight the System
Speed Dial No. field and type the speed dial telephone number, including area code, and
press Enter.
3. Highlight the System Speed Dial Memo field and enter a description of the speed dial
number (up to 12 characters). This memo displays on the telephones LCD when the Bin
Number is selected by an LCD telephone using the MODE 8XXX function (where XXX
is the speed dial bin number).
4. Press F9 to save the entries and upload the data to the DK or F10 to save the speed dial
assignments and return to the System/Station Administration screen.
68
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Speed Dial Programming Section
Station Speed Dial Numbers
➤ To edit station speed dial number assignments
1. Highlight the Station
Speed Dial Numbers
option and press
Enter. The Station
Speed Dial Numbers
screen displays (shown
right).
Note
To make entries or
edit the Telephone
Location, Log.
Port No., Int/DN
No. and Telephone
LCD User Name fields, you must access the System/Station Administration screen
under the System/Station Administration option.
2. Highlight the Physical
Port No. field and
press F7. The Port
Speed Dial Numbers
& Memos screen
displays (shown right).
3. Highlight the Speed
Dial Number field for
the appropriate Speed
Dial Bin Number.
Type the telephone
number (including area
code) and press
Enter.
4. Highlight the Speed Dial Memo field and enter a description of the speed dial number
(using up to 12 characters). This memo displays on the telephones LCD when the Bin
Number is selected by an LCD telephone using the MODE 8XXX function (where XXX
is the speed dial bin number).
5. Press F9 to save the entries and upload the data to the DK
...or
press F10 to save the speed dial assignments and return to the System & Station Speed
Dial Administration screen
...or
press Esc to return to the previous menu without saving. A pop-up box appears: Data
modified. Save modified data?
Press Enter to save or N to return to the previous screen without saving.
Administration Menu (DKAdmin)
69
ACD Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
CAUTION! The DKAdmin PC must be connected to the Strata DK to upload any
changes to this data (see Appendix A – Connecting to Strata DK for
procedures on connecting the DKAdmin PC to a Strata DK).
6. Press Esc to close the System & Station Speed Dial Administration screen and return to
the Main Menu.
ACD Administration
The ACD Administration Section option in the Administration Menu enables you to maintain
your ACD and ACD Agent programs.
➤ To access ACD administration
➤ Type a. The DK Program
File Selection screen
displays (shown right).
ACD Programs
➤ To edit ACD programs
1. Press Enter; the ACD
Programs screen displays
(shown right). This
screen enables you to
edit ACD programs (you
can edit any program
with a check mark next
to it).
70
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ACD Administration
2. Highlight the program
number and press F3.
The Edit Program
screen displays (shown
right). The screen
varies, depending upon
the program selected.
Note
You can also use
the Find function
to quickly move to
a program by
typing the first
digit of the program number. DKAdmin highlights the first program number matching
the entry.
3. Highlight the field you wish to change and enter the information. Read only fields do not
accept entries.
4. Press F9 to save the entries and upload the data to the DK, or F10 to save the speed dial
assignments and return to the ACD Programs screen.
Important! The DKAdmin PC must be connected to the Strata DK to upload any changes to
this data (see Appendix A – Connecting to Strata DK for procedures on
connecting the DKAdmin PC to a Strata DK).
5. Press the Esc key to close the ACD Programs screen and return to the DK Program File
Selection screen.
➤ To view notes on a program
➤ Highlight the program and press F5.
Note
You can also use the Find function to move quickly to a program by typing the first
one or two digits of the program number. The program highlights the first program
number matching your entry.
♦
Use the Up/Down arrow keys to scroll the description.
♦
Press F10 to print the description.
♦
Press Esc to return to the ACD Programs screen.
➤ To use the Strata DK’s program files to edit
1. Press F2 and the DK Code dialog box displays.
2. Type the DK Code: XXXX, where XXXX is the DK level 1 security code set in Program
00. The DK System Program File screen displays.
Note
If the Problem: Unable to Establish Communications screen
displays, follow the troubleshooting steps on the screen and/or refer to Appendix A –
Connecting to Strata DK to correct the problem.
3. Press F2 to select (tag) all Program No. (data) files.
4. Highlight Yes and press Enter. DKAdmin establishes communications to the Strata DK,
turns on LED 10 in Program 77-1, and receives data blocks. This information displays on
the PC screen as it occurs.
Administration Menu (DKAdmin)
71
ACD Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5. Follow Step 2 ~ Step 4 of “To edit ACD programs” on Page 70.
ACD Agent Programs
➤ To edit ACD agent programs
1. Highlight the ACD
Agent Programs option
and press Enter. The
ACD Agent Programs
screen displays (shown
right). This screen
enables you to edit
ACD Agent programs.
2. Highlight the ACD
Group Number field
for the ACD Agent
you wish to change. Type the new two-digit Group number (01 ~ 08) and press Enter.
3. Highlight the ACD Agent ID Code field and enter a four-digit ACD Agent ID Code
Number (0000 ~ 9999). If you type less than four digits, the program zero fills the field.
Press Enter.
4. Highlight the ACD Agent Name field. Type the Agent’s name (up to eight characters) and
press Enter.
5. Highlight the Auto Answer Assignment. Use the spacebar or +/- keys to toggle between
Auto Answer and No Auto Answer.
6. Press F9 to save the entries and upload the data to the DK, or F10 to save the speed dial
assignments and return to the ACD Programs screen.
Important! The DKAdmin PC must be connected to the Strata DK to upload any changes to
this data (see Appendix A – Connecting to Strata DK for procedures on
connecting the DKAdmin PC to a Strata DK).
7. Press Esc to close the ACD Programs screen and return to the DK Program File Selection
screen.
72
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Program Administration Section
Program Administration Section
The Program Administration Section option in the Administration Menu enables you to
maintain Strata DK programs. This includes pulling the program from the DK, editing the
program, initializing the Strata DK processor, or sending the program to the Strata DK.
For complete information on Strata DK programs, including default definitions, refer to the
Strata DK Programming Manual.
➤ To access a Strata DK program
1. Type p and the DK
Program File Selection
screen displays (shown
right).
2. Highlight the option
on the screen you wish
to select and press
Enter. The selected
screen displays. See
Table 4 for a list of
available programs.
Table 4
Available Programs
Program Title
Program Title
View All Programs (Download, Edit, Upload)
Toll Restriction Programs
View System Features by Subject
Data Interface Unit Programs
System Number Plan & Port Locations
Doorphone/Ext. Paging/BGM/Conference
System Wide Option Programs
LCR Programs
Station Options Programs
Multiple Directory Number Programs
Station (Gnd/Loop) CO Line Assignment Programs
ANI Programs
Station Group Programs
DNIS Programs
Security/Account/T.R. Ovr. Programs
DKT/RPCI/OA Interface Programs
Voice Mail Integration Programs
Class/Caller ID Programs
ACD Programs
Distributed Hunt Programs
ACD Agent Programs
Call Park Programs
DK Auto Attendant Programs
Off Hook Call Announce Programs
Attendant Console Programs
Standard Telephone MW/Camp-on Tone Programs
T1 Programs
Enhanced 911/CAMA Trunk Programs
Ground/Loop Start CO Line Programs
ISDN Programs
DID/TIE Line Programs
Initialization Programs
IMDU or RMDS Modem/DID/DNIS Assignment
Administration Menu (DKAdmin)
73
Program Administration Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
After selecting the program, you have the following options:
♦
Press F2 to pull the program data from the DK. See “Restore Data” on Page 102 for
procedures on downloading data.
♦
Press F3 to edit the program. Only programs displaying a check mark may be edited
by your password level. Options for editing programs differ depending on the selected
program. They may include:
F2 - Reset Ports
Resets the ports to their original configuration.
F2 - Range
Enter a range to apply a change.
F9 - Save & Upload
Save the change and upload the data to the DK.
F10 - Save
Save the change in DKAdmin customer database and
return to the originally selected program screen.
F10 - Initialize
Initialize the Strata DK processor with selected
Program 90, 91, or 92; this does not affect DKAdmin
customer data files.
♦
Press F5 to view notes on the program.
♦
Press Esc to return to the DK Program File Selection screen. Press Esc again to
return to the DKAdmin Main Menu.
View All Programs (Download, Edit, Upload)
➤ To access the option
1. From the DK Program
File Selection screen,
press Enter and the
View All Programs
(Download, Edit,
Upload) screen
displays (shown right).
2. Highlight the desired
program.
Note
To find a program
number quickly,
type the number and the display screen “jumps” to the program number. If the number
you have typed does not exist, a dialog box displays telling you the number was not
found.
➤ To pull the program data from the DK
➤ Press F2 to pull the program data from the DK. See “Restore Data” on Page 102 for
procedures on downloading data.
74
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Program Administration Section
➤ To edit a program
1. Press F3 and the
Directory Numbers
Assignments screen
displays (shown right).
2. Highlight the logical
port number and press
F2 to reset the DN for
the logical port
numbers on a range of
ports.
3. A change dialog box
displays and you must
enter the starting DN. A pop-up screen displays asking you to confirm the change:
This operation will modify DN numbers. Go ahead?
4. Press Enter to change the port numbers.
5. Press F9 to save the entries and upload the data to the DK, or F10 to save the changes in
the DKAdmin customer database and return to the DK Program File Selection screen.
➤ To print programs
1. Press F4 and a printer pop-up dialog box displays. The default printer is checkmarked.
2. Press Enter to print or highlight another printer and press F2 to select.
3. If a printer is not designated for the selected port, press F2 again and a printer list displays.
Highlight the appropriate printer and press Enter.
➤ To view notes on a program
➤ Highlight the program and press F5.
Note
You can also use the Find function to move quickly to a program by typing the first
one or two digits of the program number. The program highlights the first program
number matching your entry.
The following keys can be used when viewing program notes:
♦
Use the Up/Down arrow keys to scroll the description.
♦
Press F10 to print the description.
♦
Press Esc to return to the ACD Programs screen.
Administration Menu (DKAdmin)
75
Program Administration Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
When using DKAdmin, Table 5 provides important information regarding specific
programs:
Table 5
DKAdmin Program List
Program
Comment
Program 03
On new or upgraded installations, Program 03 should always be checked and
uploaded to make sure all PCB slots have the correct codes for PCBs and
PCB options. Strata DK power must be turned off (5-seconds) and then on
after uploading (restoring) Program 03 to enable its data to take effect.
Program 04 or *04
When editing Directory or DN/intercom numbers in Programs 04 or *04,
DKAdmin checks for duplicate or conflicting numbers and stops them from
being entered. When uploading Programs 04 or *04, DKAdmin downloads
them from the processor, compares and arranges the data in an acceptable
order and uploads it to the Strata DK.
Program *09 and 76-0
DKAdmin edits and uploads Programs *09 and 76-0 in the same manner as
Programs 04 and *04.
CAUTION!
ACD/DID assignments in Program *09 cannot be Restored
(uploaded) with early ROM versions of Strata DK Release 2
ROMs.
PRGALL
Whenever PRGALL is uploaded (restored), Programs 04 and *09 are
downloaded and checked, then uploaded prior to the PRGALL upload.
Program 38/39
To change a keystrip from 20 to 10 keys, or from 10 to 20, without changing
the data in Program 39, select and edit Program 38 using Program
Administration. To change a keystrip to a default value in Program 38 and
overwrite Program 39 data, select and edit TELEPHONE KEYSTRIP TYPE
(PRG38) from the System/Station Administration-PORT ATTRIBUTES screen
for the selected station port. When changing a keystrip from 20 keys to 10
keys, DKAdmin stores the pause (code 495) key in key 11~20 (unused keys).
This is because there is no code for a blank key.
If using Strata DK Release 2 or lower, you must power off (5 sec)/on the
Strata DK after sending the changes to the Strata DK from DKAdmin in order
for the program changes to take effect.
Program 90, 91, and 92
All Initialization programs will initialize the data in the Strata DK processor
(RCTU PCB), not the data in the DKAdmin PC customer files.
If initializing the system with 91-9 remotely, the customer DK TTY port must
be connected to a modem that has a direct CO line as shown in Figure A-3 of
Appendix A.
REPALL
These two files will always be Up or Down loaded in pairs when either file is
Up or Down loaded.
Program 04, *04, *09, and
76-0
Unused ports in these programs will be blanked out when upgrading to an
RCTU with more port number than the original RCTU. This is done to prevent
inserting DN and DID number conflicts during an upgrade. For example, if
upgrading from a RCTUB to and RCTU C/D, ports 80~239 will be blanked out
in Program 04.
76
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Security Maintenance Section
Security Maintenance Section
The Security Maintenance Section option (level 9 password required to access this option)
enables you to set up to three levels of security using:
♦
Passwords - defines the functions available to users using menu-specific passwords as
described on Page 121.
♦
Program Access - defines the programs which can be used by each password level using
the Security Maintenance Section option (see “Program Security (Default Levels)” on
Page 78).
♦
DK Access Code - must be entered to enable a user to send and/or receive data to/from a
Strata DK. The default for this code is 0000 and may be changed (but not viewed) by
DKAdmin users that have an allowable password level.
➤ To limit the Strata DK programs a user may edit
1. From the
Administration Menu,
type u to display the
DK Program Security
Maintenance screen
(shown right).
The screen lists the
Strata DK programs
available for
programming or
updating. You can
limit programs a user
can access by
assigning a security
level (which corresponds to the users assigned password level).
Note
Program access security limits direct access of programs when using the Program
Administration Section Option. When using the ACD Administration Section Option,
only Programs 01, 02, 04, *09, VMID, MWID, and Personal Speed Dial access can be
denied from the normal System/Station Administration functions.
2. Highlight the S/L field of the desired program. Type the password level (0 ~ 9,
9=highest) you want to assign for accessing the program and press Enter.
Note
For a complete list of Password/Program default levels, see “Program Security
(Default Levels)” on Page 78.
...or
to assign all the programs to a particular password level, press F2-reset. A Security Level
dialog box displays. Type the password level (0 ~ 9, 9=highest) you want to assign to all
the Strata DK programs and press Enter. A confirmation message displays. Highlight
Yes and press Enter.
The Security Level for all programs are changed to the entered password level.
3. To close the DK Program Security Maintenance screen, press Esc.
Administration Menu (DKAdmin)
77
Security Maintenance Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
The password levels (0 ~ 9) are based on a hierarchal system. This means that
password level 9 has access to all programs, but password level 5 (for example) has
access to all programs tagged with 5 and below, but not 6 and above.
Note
Program Security (Default Levels)
Program security is maintained by assigning access levels to each program. The access level is
assigned to each User ID/Password so each User ID/Password can be allowed or denied edit/
view privileges to selected Strata DK programs. DKAdmin provides default levels for User
IDs/Passwords and program security (listed below). These passwords and program security
levels may be added or changed by logging onto DKAdmin with a level 9 (Master) password.
The default User ID/Password and Program Security levels are shown below:
User ID
Table 6
Program Security Level
ADMIN1
ADMIN1
2
ADMIN2
ADMIN2
5
TECH1
TECH1
8
MASTER
MASTER
9
Strata DK Program Security
Strata DK
Program
78
Password
Security Level
Program Title
REPALL
2
All Station and System Speed Dial Numbers
NAMEALL
2
All User Names
VIDALL
3
All Voice Mail ID Codes (#656)
MIDALL
3
All Voice Mail Message Waiting Codes (#657)
ADMEMOALL
2
All Station and System Speed Dial Memos
MSGALL
2
All Station and System LCD Messages
CFALL
2
All Call Forward Settings
MWALL
2
All Message Waiting Settings
CLID
2
All Class/ANI Lost Call Number Storage Data
*03
0
Cabinet Compatibility (DK424)
*04
0
Directory Numbers Assignment (R3)
*05
0
Call Park Pickup Access Codes (R3)
*09
8
DID Digit Translation
*10
8
E911 Assignments (R3.1)
*11-0
0
CAMA Trunk Assignments (R4)
*11-1
0
CAMA Trunk Group Line Assignments (R4)
*11-2
0
CAMA Trunk Group Hunting Assignments (R4)
*11-5
0
CAMA Digit Sent on 911 Calls (R4)
*11-6
0
E911 Interdigital Timer (R4)
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Security Maintenance Section
Table 6
Strata DK Program Security (continued)
Strata DK
Program
Security Level
Program Title
*11-8
0
911 Special [DN] Notification Assignments (R4)
*12
0
ANI Station Information (R4)
*13
0
Station Group Information (R4)
*14-1
5
Auto Answer with Zip Tone Assigned to Agent ID
*14-2
5
DID/TIE Line After Shift & Overflow Substitution Destination
*15
8
CO Line Tenant Assignments
*16
8
ISDN Trunk Group Type Assignments (R4)
*17
8
DID Intercept Port Number (Caller Dials Vacant/Wrong Number)
*29
5
Add-On Module Button Assignments
*30
5
Group Page Assignments
*31
5
Group Pickup Assignments
*32
8
Voice Mail Message Center Port (RS-232)
*33
8
Phantom DN Owner Assignments (R3)
*34
8
Station Class of Service
*36
8
Night Transfer Lock Button “Password Change” Station (R3)
*37
8
Station Park Recall Timer (R3)
*40
8
Station Distributed Hunt Group Assignments (R3.1)
*41-1
8
T1 Span Frame and Coding Assignments
*41-2
8
T1 Channel Assignments
*41-3
8
T1 Span Transmit (Send) Level PAD Assignments
*41-4
8
T1 Span Receive Level PAD Assignments
*42-1~2
8
Primary & Secondary Clock Source Reference Assignments
*43-1~3
8
‘D’ Channel Control and NFAS Assignment (R4)
*44
8
BRI SPID Parameters (R4)
*45-1
8
Office Code Toll Restriction (R3.0)
*45-2
8
Special Numbers that Do Not begin with /# (R3.0)
*45-3
8
Special Numbers that begin with /# (R3.0/R3.1)
*50
8
RCIU/RCIS Port Assignment
*51
8
Station Caller ID/ANI Lost Call Memory Allocation (R3)
*52
8
Common CO Line Caller ID Lost Call Owner (R3)
*60
0
BRI Assignment for Line/Station Operation (R4)
*61-1
0
ISDN Station Bearer Service (R4)
*61-2
0
ISDN Station Outgoing Call Pad Level (R4)
*61-3
0
ISDN Station Incoming Call Pad Level (R4)
*62-1
0
Non-ISDN Station Bearer Service (R4)
Administration Menu (DKAdmin)
*
*
79
Security Maintenance Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Strata DK Program Security (continued)
Table 6
Strata DK
Program
80
Security Level
Program Title
*62-2
0
Non-ISDN Station Outgoing Call Pad Level (R4)
*62-3
0
Non-ISDN Station Incoming Call Pad Level (R4)
*63
0
ISDN Dialing Parameters (R4)
*64-1
0
Direct Inward Dialing Parameters (R4)
*64-2
0
Direct Inward Dialing Parameters (R4)
*65
0
ISDN Channel Group Assignment (R4)
*66-1
0
Channel Parameters (R4)
*66-2
0
Call-by-Call Trunk Group Codes (R4)
*66-3
0
Channel Group Parameters (R4)
*66-4
0
Call-by-Call Network ID (R4)
*66-5
0
Line Directory Number (LDN) Registration (R4)
*66-6
0
Line Directory Number (LDN) Channel Groups (R4)
*66-7
0
Line Directory Number (LDN) Trunk Groups (R4)
*67-1
0
Trunk Group Parameters (R4)
*67-2
0
Call Types for ISDN Trunk Group Supported (R4)
*67-3
0
Call Types for ISDN Trunk Groups (R4)
*67-4
0
Call Types for ISDN Trunk Groups (R4
*68-1
0
Calling Number ID Presentation Parameters (R4)
*68-2
0
Outbound Calling Number ID Presentation Parameters (R4)
*69-1
0
CNIS Presentation Parameters (R4)
*69-2
0
Special Number Assignment (R4)
*71
8
Ringing DN Assignment for Immediate Ring (R3)
*72
8
Ringing DN Assignment for Delay 1 Ring (R3)
*73
8
Ringing DN Assignment for Delay 2 Ring (R3)
*79
8
Doorphone Ring LED Assignments (R3)
*80
0
Call Forward Ringing Assignments (R3.2)
*81
8
DN LED Display Assignment (DAY Mode) (R3)
*84
8
DN LED Display Assignment (DAY2 Mode) (R3)
*87
8
DN LED Display Assignment (NIGHT Mode) (R3)
00
8
Software Check/Remote Password Assignments
01
8
Logical Station Ports
02
8
Physical Station Ports
03
8
Flexible PCB Cabinet and Slot Assignments
04
8
Logical Port Intercom Number Assignments
05
8
Flexible Access Code Numbering
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Security Maintenance Section
Strata DK Program Security (continued)
Table 6
Strata DK
Program
Security Level
Program Title
09
8
Auto Attendant Prompt/Station Assignments
10-1
8
System Assignments
10-2
8
System Assignments
10-3
8
System Assignments
10-4
5
ACD Parameters
11
5
ACD Timing Assignments
12
8
System Assignments - Basic Timing
13
8
Defining the Message Center
14-0
5
ACD CO Line Assignments
14-1
5
ACD Agent Identification Code Assignments
14-2
5
ACD Supervisor Passwords
14-3
5
Announcement/Music Port Assignments
14-4
5
Overall Queue Time Out Destination
14-5
5
Overflow Operation/Destination Assignments
14-6
5
End of Shift Service Destination
14-71
5
Queue Size for Alarm (Immediate)
14-72
5
Queue Size for Alarm 1 (Timed)
14-73
5
Queue Time for Alarm 2 (Timed)
14-8
5
Alarm Pattern Assignments
14-9
5
Stroke Count Assignments
15
8
Assigning DP/DTMF, Tenant Service To Individual CO Line
16
8
Assign CO Line Groups (Dial 9 or 001~816)
17
8
DID/TIE Line Options
18
5
Agent ID Code Name for MIS Assignments
19
8
Alternate Background Music (BGM) Slot Identification
20
8
DIgital Data Port Configuration
21
8
Modem Pool Port Assignments
22
8
Data Interface Unit (DIU) Station Hunting (Data Calls Only)
23
8
Primary Auto Attendant Announcement Device Assignments
24
8
Secondary Auto Attendant Announcement Device Assignments
25-1
8
Incoming Auto Attendant Call Overflow Time
26
5
Built-In Auto Attendant Camp-On Busy Time
27
5
Digital Telephone Handset Receiver Volume Level
28
8
DSS Console/Attendant Telephone Assignments
29
5
DSS Console Button Assignments
Administration Menu (DKAdmin)
81
Security Maintenance Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Strata DK Program Security (continued)
Table 6
Strata DK
Program
82
Security Level
Program Title
30
5
Station Class of Service
31
5
Station Class of Service
32
5
Automatic Preference
33
5
Station Hunting (Voice Calls Only)
34
5
Hold/Park Recall Timing
35
5
Station Class of Service
36
5
Fixed Call Forward (Voice Calls Only)
37
5
CO and TIE Line Ring Transfer (Camp-on) Recall Time
38
5
Digital and Electronic Telephone Keystrip Type
39
5
Flexible Key Assignment Button Codes
40
5
Station CO Line Access
41
5
Station Outgoing Call Restriction
42-0
8
CO Line to PBX/Centrex Connection
42-1~8
8
PBX/Centrex Access Code
43
5
Station/CO Line Credit Card Call Allowed
44-1~8
5
Toll Restriction Class Traveling Class Override Code
44-91~93
5
Emergency Bypass of Forced, Verified Account Codes
45-1
8
LCR/Toll Restriction Dial Plan
45-2
5
Toll Restriction Disable
45-3~6
8
Special Common Carrier (SPCC) and Auth. Code Digital Length
45-8~9
8
Toll Restriction Override Code
46-10~80
8
Toll Restriction Class Parameters
46-11~81
8
Toll Restriction Class Parameters
46-2~4
8
Toll Restriction Allowed/Denied Area Codes by Class
46-6~8
8
Toll Restriction Allowed/Denied Office Codes by Class
47
8
Toll Restriction Exception Office Codes by Area Code
48
5
Station Toll Restriction Classification
50-1
8
LCR Parameters
50-2
8
LCR Home Area Code
50-31~35
8
LCR Special Code
50-4
8
LCR Long Distance Information (LDI) Plan Number
50-5
8
LCR Local Plan Number
50-6
8
LCR Dial Zero Timeout
51
8
LCR Area Codes
52
8
LCR Office Code Exceptions for Specified Area Codes
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Security Maintenance Section
Strata DK Program Security (continued)
Table 6
Strata DK
Program
Security Level
Program Title
53
8
LCR Schedule Assignments for LCR Plans
54
8
LCR Route Definition Tables
55-0~2
8
LCR Modified Digits Tables
56
5
LCR Station Group Assignments
58-1
5
Attendant Console Overflow Timer
58-2
5
Attendant Console Display Type
58-4
5
Attendant Console Answer Key Priority Assignments
58-5
5
Attendant Console Overflow Destination Assignments
59
5
Attendant Console Flexible Button Codes
60-1
8
SMDR Printout data of CLASS/ANI/DNIS or Account Code
60-2~7
5
SMDR Output/Account Code Digit-Length
60-8
5
Call Forward External (Remote Change, Security) ID Code
69
5
Verified Account Codes
70
5
Verified Account Code Toll Restriction Assignments
70-0
8
DNIS Number Assignments (R3)
71-0
0
DNIS Number Assignments
71-1
8
DNIS Ringing Point Assignments (DAY Mode) (R3)
71-2
8
DNIS Ringing Point Assignments (DAY2 Mode) (R3)
71-3
8
DNIS Ringing Point Assignments (NIGHT Mode) (R3)
71-4
8
DNIS Voice Mail ID Assignments (R3)
71-5
8
DNIS Name Tag Assignments (R3)
72
8
DNIS Network Table (R3)
74
8
Night Transfer Lock Button Password(s) (R3)
76-1~2
8
Interface Port Type & Transmission Speed (R3)
77-1
8
Peripheral Options (Door Phones/IMDU/PIOU/PIOUS/PEPU/RM
77-2
8
Door Phone Busy Signal/Door Lock Assignments
77-3
8
Night Ringing Over Tenant External Page Zones
77-4
8
Open Architecture Interface Attributes (R3.2)
78
5
CO Line Special Ringing Assignments: DSS/IMDU, Night Ringing
79
5
Door Phone Ringing
80
5
Digital & Electronic Telephone Ringing Tones (CO Line Calls)
81
5
CO Line/Station Ringing Assignments (DAY Immediate)
82
5
CO Line/Station Ringing Assignments (DAY 12-Second Delay)
83
5
CO/Line/Station Ringing Assignments (DAY 24-Second Delay)
84
5
CO/Line/Station Ringing Assignments (DAY 2 Immediate)
Administration Menu (DKAdmin)
83
Security Maintenance Section –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Strata DK Program Security (continued)
Table 6
Strata DK
Program
84
Security Level
Program Title
85
5
CO/Line/Station Ringing Assignments (DAY 2 12-Second Delay)
86
5
CO/Line/Station Ringing Assignments (DAY 2 24-Second Delay)
87
5
CO/Line/Station Ringing Assignments (NIGHT Immediate)
88
5
CO/Line/Station Ringing Assignments (NIGHT 12-Second Delay)
89
5
CO/Line/Station Ringing Assignments (NIGHT 24-Second Delay)
90
8
Initializing Program 00~*99
91-1
8
Automatic PCB Recognition/Port Renumber
91-2
8
System Power Off/On Simulation
91-9
8
System Initialization
92-1
8
Initialize Station Speed Dial Numbers & Memos, VM ID Codes
92-2
8
Initialize System Speed Dial Numbers & Memos
92-3
8
Initialize Station & System User Name/Number Display
92-4
8
Initialize Timed Reminders
92-5
8
Initialize Phone/Ring Vol., Tone/BGM, Busy Override, etc.
92-9
8
Initialize Call Forward Memory
93
5
CO Line Identification
97
5
Printing Program Through SMDR
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Directory Number Administration
Directory Number Administration
Note
This option cannot be used by Strata DK Release 2 or below.
➤ To maintain your directory number assignments for both your PDNs and PhDNs
1. Press r and the
Directory Number
Administration screen
displays (shown right).
This screen enables you
to assign and change
PDN and PhDN user
names, call forward ID
codes and message
waiting ID codes. You
can also assign or edit
DNIS detail features
such as immediate ring,
key numbers and delays.
Note
The first column on the screen displays a P for a PDN and an F for PhDN.
2. Highlight the PDN/PhDN No. field of the desired port number.
Note
You can also use the Find feature by moving the highlighter to the Port No. field, and
typing a port number.
3. Type a [PDN] or [PhDN], and press Enter. If there is a DN/Port conflict with the entered
number, an error message displays: Conflict Found in Int./DN Numbering
If this message appears, retype the number and press Enter
...or
to change the PDN/PhDN numbers for a range of ports, highlight the PDN/PhDN No. field
and press F5. A pop-up box displays.
♦
Type the desired starting [DN] number for your PDN ports (000-079) and press
Enter.
♦
Type the desired starting [DN] number for your PhDN ports (500-579) and press
Enter.
♦
A message displays: This operation will modify DN numbers. Go
ahead?
Press Enter to change all the PDNs/PhDNs or press Esc to leave the screen without
making the change.
4. Highlight the PDN/PhDN Owner User Name field and enter the name assigned to the
station (up to 16 characters).
5. Highlight the Voice Mail Call Forward ID Code field and type an applicable call forward
ID code (up to 16 characters). Press Enter
...or
Administration Menu (DKAdmin)
85
Directory Number Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
to change the range of numbers used for all the ports, press F5. A pop-up box displays,
enabling you to specify a range of numbers.
♦
Type the desired range of Port Reference Numbers for the PDNs (000 ~ 079).
♦
Type the desired range of Port Reference Numbers for the PhDNs (500 ~ 579).
♦
Type a Voice Mail CF Prefix (up to four characters) and press Enter. A message
displays: All ports will be reset to default values. Go
ahead?
Press Enter to set/change all Call Forward IDs.
6. Highlight the Voice Mail Message Waiting ID Code field and enter an applicable message
waiting ID code (up to 16 characters)
...or
to change the range of numbers used for all your ports, press F5. A pop-up box displays,
enabling you to specify a range of numbers.
♦
Type the desired Port Reference Number for the PDNs (000 ~ 079).
♦
Type the desired Port Reference Number for the PhDNs (500-579).
♦
Type a Voice Mail MW Prefix (up to four characters) and press Enter. A message
displays: All ports will be reset to default values. Go
ahead?
Press Enter to set/change all Message Waiting IDs.
7. Press F9 to save the entries and upload the data to the DK, or F10 to save the assignments
and return to the Main Menu.
➤ To set or change detailed information for the PDNs/PhDNs
1. From the Directory Number Administration screen, highlight the DN you wish to edit and
press F2. The Directory Number Administration screen for the selected DN number
displays.
This screen (shown
right) enables you to
turn on or off an
immediate ring, or a
12- or 24-second delay
ring. You can also
access your ringing
lines and flexible keys
from this screen.
2. Highlight the Imm.
Ring field for the
desired DN. The
spacebar toggles the
field between enabled
and disabled. When the field is enabled a check mark is displayed in the field.
3. Highlight the 12s Dly field for the desired DN. The spacebar toggles the field between
enabled and disabled. When the field is enabled a check mark is displayed in the field and
a 12-second delay before ringing occurs.
86
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Directory Number Administration
4. Highlight the 24s Dly field for the desired DN. The spacebar toggles the field between
enabled and disabled. When the field is enabled a check mark is displayed in the field and
a 24-second delay before ringing occurs.
Note
You cannot enable both the 12s Dly field and the 24s Dly field. Enabling either field,
automatically disables the other.
➤ To specify your ringing options
1. From the Directory
Number
Administration for
Primary DN XXX
screen, highlight the
desired DN number
and press F2. The
Directory Number CO
Line Ringing
Assignment screen for
the selected DN
displays (shown right).
For each of your CO
lines, you can set/
change the following options for your day, day 2 and night operations:
♦
Immediate ring
♦
12- or 24-second ring delay
♦
Specified DN LED to flash during a ring.
2. Highlight the DAY Imm. Ring field for the desired CO Line. The spacebar toggles the
field between enabled and disabled. When the field is enabled a check mark is displayed in
the field and DAY immediate ring occurs.
3. Highlight the 12s Dly field for the desired CO line. The spacebar toggles the field between
enabled and disabled. When the field is enabled a checkmark is displayed in the field and
a 12-second delay before ringing occurs.
4. Highlight the 24s Dly field for the desired CO line. The spacebar toggles the field between
enabled and disabled. When the field is enabled a checkmark is displayed in the field and
a 24-second delay before ringing occurs.
Note
You cannot enable both the 12s Dly field and the 24s Dly field. Enabling either field,
automatically disables the other.
5. Highlight the *81 LED field and press F6 or Enter. A pop-up box displays with your
available choices. Highlight the [DN] LED you want to flash during a day ring and press
Enter.
6. Highlight the DAY2 Imm Rng and NITE Imm Rng fields and repeat Steps 2 ~ 5.
7. Press F10 to save you entries and return to the Directory Number Administration screen.
Administration Menu (DKAdmin)
87
Directory Number Administration –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To set/change CO Line flexible key assignments
1. From the Directory
Number for Primary
DN XXX screen,
highlight a [DN] and
press F5. The Flexible
Key Assignments
screen for the selected
Port/DN displays
(shown right).
2. Highlight the desired
Flexible Key
Assignment and:
♦
Press F2 to change
the assignment from a CO line to the PDN.
♦
Press F3 to change the assignment to the SDN. A pop-up dialog box displays. Type
the [PDN]/[SDN] (0000 ~ 9999) you wish to assign and press Enter.
♦
Press F4 to change the assignment to a PhDN. A pop-up dialog box displays. Type the
[PhDN] (0000 ~ 9999) you wish to assign and press Enter.
♦
Press F5 to deactivate or blank out a key assignment.
♦
Press F6 to display a pop-up dialog box showing the available key assignments.
Highlight the desired assignment and press Enter.
♦
Press F8 to add multiple speed dial key assignments.
Important! You can only use this key when you are assigning more than one speed dial key at
a time. If you have not just added a speed dial key assignment, the message Must
Assign System/Station Speed Dial First displays.
If you leave the cursor in the same field and continue to press F8, the speed dial
key number increments. To add consecutive speed dial key assignments, you must
continue to highlight the next field before pressing F8.
3. Press F10 to save the entries and return to the Directory Number Administration (detail)
screen.
4. Press F10 to save your programs and return to the main Directory Number Administration
screen.
5. Press F9 to save the entries and upload the data to the Strata DK, or F10 to save the
assignments and return to the Main Menu.
88
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– DNIS Administration
DNIS Administration
Note
This option cannot be used by Strata DK Release 2 or below.
This option enables you to maintain assignments for your DNIS/DID/ANI lines, change or add
number/name/ringing/voice mail ID assignments, or network tables and tenant locks
specifications.
➤ To access the option
➤ Type n. The DNIS
Administration screen
displays (shown right).
DNIS/DID/ANI Line Assignments
➤ To set/change your DNIS/DID/ANI line assignments
1. Press Enter and the DNIS/DID/ANI Line Assignments screen displays.
This screen (shown
right) enables you to
set/change options for
the following items:
♦
Use of page and
voice
announcements on
an incoming tie
line
♦
Tie/DID wink start
status
♦
DID line camp-on
status
♦
Second dial tone status
♦
Specify DNIS or DID line
♦
Specify ANI or DNIS priority
♦
Support (or not) ANI features
♦
Use (or not) ANI feature
* key
2. Highlight the field of the tie/DID line with which you wish to work.
Administration Menu (DKAdmin)
89
DNIS Administration ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Each field has only two selections. Use the spacebar or +/- keys to toggle between
them.
Note
Field
Selection
Tie Line
Voice & Page
Page & Voice/No Page & Voice
Tie/DID
Wind/Immed
Immediate/Wink Start
DID Line
Camp On Busy
Auto Camp-on/No Camp-on
DID/Tie Line
Second Dial Line
Second Tone/No Second Tone
3. Repeat Step 2 for each tie/DID line you wish to set/change.
4. Press F10 to save your entries and return to the DNIS Administration screen.
DNIS Number/Name/Ringing/VM-ID Assignments
➤ To set/change the DNIS address reference numbers
1. Highlight the DNIS Number/Name/Ringing/VM-ID Assignments option and press
Enter. The DNIS Number/Name/Ringing/VM-ID Assignments screen displays (shown
below).
The following items for each of the DNIS address reference numbers can be set/changed:
♦
DNIS number
♦
DNIS name
♦
Day ringing point
♦
Day 2 ringing point
♦
Night ringing point
♦
DNIS Voice Mail ID
number
Note
To blank out any
entry in these fields,
highlight the field
and press F4.
2. Highlight the DNIS No. field of the DNIS address with which you wish to work.
3. Enter the DNIS number, using 2 ~ 5 characters
...or
to enter a range for all your DNIS addresses, press F5. A pop-up dialog box displays. Type
the DNIS address range in the From and To fields and a starting DNIS number. Press
Enter.
4. Highlight the DNIS Name field and type a DNIS name, using up to 16 characters. Press
Enter.
90
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– DNIS Administration
5. Highlight the DAY Ring field and enter the desired DAY ringing point.
♦
Press F2 to review the Ringing Point Identification codes.
♦
Press F6 to select a ringing point. Highlight the ringing point you wish to assign and
press Enter.
6. Highlight the DAY2 Ring field and repeat Step 5.
7. Highlight the NIGHT Ring field and repeat Step 5.
8. Highlight the DNIS Voice Mail ID Number field and type a DNIS Voice Mail ID Number,
using up to 16 characters and press Enter
...or
to enter a range for all your DNIS addresses, press F5. A pop-up dialog box displays. Type
the starting voice mail ID number and press Enter. A message displays:
All ports will be reset to default values. Go ahead?
9. Press Enter to reset the default values or Esc to exit without resetting.
10. Press F10 to save your entries and return to the DNIS Administration screen.
DNIS Network Table Assignments
➤ To set/change CO line access codes and network telephone numbers
1. Select the DNIS Network Table Assignments option and press Enter. The DNIS
Network Table Assignments screen displays.
This screen (shown
right) enables you to
set/change CO line
access codes and
network telephone
numbers so that DNIS
calls can be routed
externally over the
public telephone
network.
2. Highlight the CO Line
Access Code and
Network Telephone
Number field for the
DNIS Network Table Reference number with which you wish to work.
3. Type the CO line access code and network telephone number, using up to 27 digits and
press Enter. To remove an entry, with the field highlighted, press F4.
4. Press F10 to save your entries and return to the DNIS Administration screen.
Administration Menu (DKAdmin)
91
Distributed Hunt Group Administration ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
DNIS Tenant Lock Assignments
➤ To set/change passwords for station port numbers
1. Select the DNIS Tenant Lock Assignments option and press Enter. The DNIS Tenant
Night Lock Assignments screen displays.
This screen (shown
right) enables you to
set/change passwords
for station port
numbers for each of
your DNIS tenant
night numbers.
2. Highlight the Current
Password field of the
Tenant number with
which you wish to
work.
3. Type the password,
using up to four digits and press Enter.
4. Highlight the Set Password Station Port field and type the set password station port
number (1 ~ 3 digits) and press Enter.
5. Press F10 to save your entries and return to the DNIS Administration screen.
6. Press Esc to return to the Main Menu. Your files are saved and a message displayed:
Upload modified programs to DK now?
7. Press Enter to return to the Main Menu without uploading the information or highlight
Yes and press Enter to upload the files.
Distributed Hunt Group Administration
Note
This option cannot be used by Strata DK Release 3 or below.
➤ To maintain your distributed hunt group assignments (up to 32)
1. Type h. The
Distributed Hunt
Group Primary
Directory Number
Hunt-To Assignments
screen displays (shown
right).
2. Highlight the DH
Group DN No. field of
the Distributed Hunt
Group number with
which you wish to
work.
92
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Call Forward Assignments
3. Type a DH Group [DN] (up to four digits) and press Enter. If the entered number
conflicts with a DN/Port already assigned, an error message displays.
4. Highlight the Hunt PDN 01 field. Type the hunt [PDN] number and press Enter
...or
press F6 to select the number from a table. Highlight the desired number and press
Enter.
5. Repeat Step 4 for each Hunt PDN field.
Note
The Hunt PDN fields scroll once you reach the far right column. You can continue to
access Hunt PDNs using the right arrow key.
6. Press F9 to save the entries and upload the data to the DK, or F10 to save the assignments
and return to the Main Menu.
➤ To display and update your DNIS/DID Ringing assignments for a hunt group
➤ Press F2 and the DNIS/DID Line Ringing Assignments screen displays. See “To specify
your ringing options” on Page 87 for procedures on working with this screen.
➤ To display and update your CO Line Ringing assignments for a hunt group
➤ Press F3 and the CO Line Ringing Assignments screen displays. See “To specify your
ringing options” on Page 87 for procedures on working with this screen.
Call Forward Assignments
Note
This option cannot be used by Strata DK Release 2 or below.
➤ To set/change the call forward assignments
1. Type w. The System
Directory Number Call
Forward Assignments
screen displays (shown
right).
2. Highlight the Upload
field for the desired
port number. To select
a port number
assignment for
uploading to the DK,
press the spacebar. A
check mark (√)
displays next to the
port number. To de-select the item for upload, press the spacebar again.
3. Highlight the Call Forward To DN field and type the [DN] to call forward to and press
Enter
...or
press F6 to select the [DN] from a table. Highlight the desired number and press Enter.
Administration Menu (DKAdmin)
93
E911/CAMA Trunk Programs (R4 Only) –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
4. Highlight the next Call Forward Type field. A default value (All, Busy, No Answer, Busy/
No Answer) is entered in this field based on your selection in Step 3. To change the
assignment, press + /- to toggle the selections and press Enter.
5. Highlight the Call Forward Timer field. A default value is entered in this field based on
your selection in Step 3. To change the assignment, type the number of seconds (08-60)
you wish to apply before the call forward executes for “No Answer” or “Busy/No
Answer” conditions. Press Enter.
6. Press F4 to cancel a call forward assignment for a port.
7. Press F8 to save the entries and upload the selected data to the Strata DK, or F9 to save
the entries and upload all the data to the Strata DK, or F10 to save the assignments and
return to the Main Menu.
Important! If CF is set for a PDN using DKAdmin, the CF Button does not light unless the
Strata DK power is turned off (five seconds) and then on.
➤ To use the Strata DK’s program files to edit
1. Press F2 and the DK Code dialog box displays.
2. Type the DK Code: XXXX, where XXXX is the Strata DK level 1 security code set in
Program 00. The DK System Program File screen displays.
Note
If the Problem: Unable to Establish Communications screen
displays, follow the troubleshooting steps on the screen and/or refer to Appendix A to
correct the problem.
3. Press F2 to select (tag) all Program No. (data) files.
4. Highlight YES and press Enter. DKAdmin establishes communications to the Strata DK,
turns on LED 10 in Program 77-1, and receives data blocks. This information displays on
the PC screen as it occurs.
5. Follow Step 2 ~ Step 4 of “To edit ACD programs” on Page 70.
Note
For more information on downloading DK information, refer to the procedures in
Chapter 7 – Backup Menu (DKBackup).
E911/CAMA Trunk Programs (R4 Only)
Note
Programs *11~*13 cannot be used by Strata DK Release 3 or earlier.
The E911/CAMA Trunk Programs option in the Administration Menu enables you to maintain
E911 and Centralized Automatic Message Accounting (CAMA) trunk programs.
Program *10 provides two assignable RSTU, KSTU2, RDSU, PSTU, or PESU ports to
interface with Central Office (CO) E911 trunks. This program is only used when CAMA
trunks are connected to an E911 adjunct interface box, not when using Toshiba RMCU/RCMS
CAMA trunks.
E911 enhanced operation provides locator information (i.e., more complete name and address
information, including building, floor, etc.) to the responding agency. This is done by sending
the station number of the 911 caller to the E911 emergency center. This locator information is
then cross-referenced with name/number/address data in the E911 central database, and the
E911 operator receives the precise location along with the basic information.
94
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– E911/CAMA Trunk Programs (R4 Only)
The Strata DK16e and DK424 accomplishes this with a special interface between the KSU and
the CO. This special interface takes the station number information and sends it through the
public network in a format compatible with the central E911 database. This special interface is
required in addition to sending software within the Strata DK16e and DK424. The required
interface is an external device (Telident or Proctor) that interfaces with up to two analog
station ports.
Programs *10-11 and *10-12 assign which RSTU, KSTU2, RDSU, PSTU, or PESU standard
telephone ports are connected to the E911 interface unit. Program 04 Directory Number data
must be blank for E911 RSTU-KSTU2 ports.
Program *10-91 assigns the time allowed to dial each digit after dialing 9 when using the E911
feature. This time will affect the time that LCR or CO Line dial tone is returned when dialing
9. However, a user can dial a 9+ (non-911) calls normally before receiving LCR or CO line
dial tone and the DK will route the call appropriately.
Program *10-92 assigns the time the DK will wait before sending the Station [PDN] to the
E911 SLT port after the E911 SLT port answers.
➤ To access E911/CAMA Trunk Programs using RMCU/RCMS CAMA trunks
➤ From the
Administration Menu,
type 9. The E911/
CAMA Trunk
Programs screen
displays (shown right).
➤ To edit E911/CAMA trunk programs
1. Highlight the program number and press F3. The Edit Program screen displays. The
screen varies, depending upon the program selected.
Note
You can also use the Find function to quickly move to a program by typing the first
digit of the program number. DKAdmin highlights the first program number matching
the entry.
2. Highlight the field you wish to change and enter the information. Read only fields do not
accept entries.
3. Press F9 to save the entries and upload the data to the DK, or F10 to save the E911/
CAMA trunk assignments and return to the E911/CAMA Trunk Programs screen.
Important! The DKAdmin PC must be connected to the Strata DK to upload any changes to
this data (see Appendix A – Connecting to Strata DK for procedures on
connecting the DKAdmin PC to a Strata DK).
4. Press the Esc key to close the E911/CAMA Trunk Programs screen and return to the
Administration Menu.
Administration Menu (DKAdmin)
95
E911/CAMA Trunk Programs (R4 Only) –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To use the Strata DK’s program files to edit
1. Press F2 and the DK Code dialog box displays.
2. Type the DK Code: XXXX, where XXXX is the DK level 1 security code set in Program
00. The DK System Program File screen displays.
Note
If the Problem: Unable to Establish Communications screen
displays, follow the troubleshooting steps on the screen and/or refer to Appendix A –
Connecting to Strata DK to correct the problem.
3. Press F2 to select (tag) all Program No. (data) files.
4. Highlight Yes and press Enter. DKAdmin establishes communications to the Strata DK,
turns on LED 10 in Program 77-1, and receives data blocks. This information displays on
the PC screen as it occurs.
5. Follow Step 2 ~ Step 4 of “To edit E911/CAMA trunk programs” above.
➤ To view notes on a program
➤ Highlight the program and press F5.
Note
96
You can also use the Find function to move quickly to a program by typing the first
one or two digits of the program number. The program highlights the first program
number matching your entry.
♦
Use the Up/Down arrow keys to scroll the description.
♦
Press F10 to print the description.
♦
Press Esc to return to the E911/CAMA Trunk Programs screen.
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– ISDN Programs (R4 Only)
ISDN Programs (R4 Only)
Note
This option cannot be used by Strata DK Release 3 or earlier.
The Integrated Services Digital Network (ISDN) Programs option in the Administration Menu
enables you to maintain ISDN programs.
Release 4.0 provides the Primary Rate Interface (PRI) ISDN capabilities. Release 4.1/4.2 will
introduce the ISDN Basic Rate Interface (BRI). PRI features apply to the following Release 4
processors: RCTUBA3/BB4, RCTUC3/D4, and RCTUE3/F4. Like T1, ISDN PRI is not
supported on the RCTUA4 small system processor.
➤ To access ISDN Programs
➤ From the
Administration Menu,
type i. The ISDN
Programs screen
displays (shown right).
➤ To edit ISDN programs
1. Highlight the program number and press F3. The Edit Program screen displays. The
screen varies, depending upon the program selected.
Note
You can also use the Find function to quickly move to a program by typing the first
digit of the program number. DKAdmin highlights the first program number matching
the entry.
2. Highlight the field you wish to change and enter the information. Read only fields do not
accept entries.
3. Press F9 to save the entries and upload the data to the DK, or F10 to save the ISDN
assignments and return to the ISDN Programs screen.
Important! The DKAdmin PC must be connected to the Strata DK to upload any changes to
this data (see Appendix A – Connecting to Strata DK for procedures on
connecting the DKAdmin PC to a Strata DK).
4. Press the Esc key to close the ISDN Programs screen and return to the Administration
Menu.
➤ To use the Strata DK’s program files to edit
1. Press F2 and the DK Code dialog box displays.
2. Type the DK Code: XXXX, where XXXX is the DK level 1 security code set in Program
00. The DK System Program File screen displays.
Administration Menu (DKAdmin)
97
Backup/Restore Data –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Note
If the Problem: Unable to Establish Communications screen
displays, follow the troubleshooting steps on the screen and/or refer to Appendix A –
Connecting to Strata DK to correct the problem.
3. Press F2 to select (tag) all Program No. (data) files.
4. Highlight Yes and press Enter. DKAdmin establishes communications to the Strata DK,
turns on LED 10 in Program 77-1, and receives data blocks. This information displays on
the PC screen as it occurs.
5. Follow Step 2 ~ Step 4 of “To edit ISDN programs” on Page 97.
➤ To view notes on a program
➤ Highlight the program and press F5.
Note
You can also use the Find function to move quickly to a program by typing the first
one or two digits of the program number. The program highlights the first program
number matching your entry.
♦
Use the Up/Down arrow keys to scroll the description.
♦
Press F10 to print the description.
♦
Press Esc to return to the ISDN Programs screen.
Backup/Restore Data
For the Backup/Restore Data option, see “Backup Data” on Page 100 and see “Restore Data”
on Page 102.
View/Print Data
For the View/Print Data option, see “View/Print Data” on Page 115.
98
DKAdmin/DKBackup
Backup Menu (DKBackup)
Note
7
The Backup Menu is only available in the DKBackup program. The Check Processor
Type, Backup/Restore Data, and View/Print Data appear in both the DKBackup
Backup Menu and the DKAdmin Administration Menu. These functions are identical
(e.g., screens, operations, commands, etc.) whether you use DKAdmin or DKBackup.
DKAdmin/DKBackup makes backing up and restoring Strata DK programs quick and easy
and saves valuable time and labor when upgrading Strata DK software. You may use this
function to:
♦
Download all customer data from a programmed Strata DK to the DKAdmin/DKBackup
PC.
♦
Upload and restore an updated customer database from the DKAdmin/DKBackup PC to
your customer’s Strata DK.
♦
Upgrade data from a Strata DK processor to a new higher level processor.
♦
View/print customer program ASCII files.
Notes
●
When you create a new customer record using the Maintain Customer File option,
DKAdmin/DKBackup creates a new PC disk directory, XXX.DK, and places the specified
files into this directory.
XXX = the customer directory which is named when creating a new customer, using the
Maintain Customer File option in the File Menu.
The .DK extension is automatically added by DKAdmin/DKBackup when creating the
directory in DOS.
●
●
●
●
The Strata DK programming telephone (station 205 or 213) cannot be in the programming
mode when backing up or restoring Strata DK program files.
Anytime PRGALL is restored to a Strata DK, system power must be turned OFF (3
seconds) and then ON. This is required to make Programs 03, *29, 39, 59, and *41~2 take
effect in Strata DK Release 2. It is only required for Programs 03, 76-1, *41-2, and *50 in
Strata DK Release 3~Release 4.
Do not use Backup Data (F3) or Restore Data (F4) to upgrade processors.
When upgrading processors, Primary, Phantom, and Distributed Hunt Group default
[DNs] that are not on the original processor are blanked out on the new processor to
prevent [DN] conflicts. This includes default data in Programs 04, *04, *09, and 71-0.
Backup Menu (DKBackup)
99
Check Processor Type –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Check Processor Type
➤ To check processor type
1. Select a customer using the Select Customer option in the File Menu.
2. From the Administration Menu/Backup Menu, press c to display a pop-up dialog box.
3. Enter the four-digit DK Code. The default is 0000. This is the “first level password” which
is set in the Strata DK Program 00. The code does not display as you type it.
4. DKAdmin/DKBackup pulls Program 00 and displays the processor type, ROM/Flash
version and release numbers, along with the same information of the selected customer
database. Verify that the displayed information is the same as the processor installed in the
DK system.
Notes
●
●
If the PC and Strata DK do not communicate, the Problem: Unable to Establish
Communications screen appears. Follow the instructions on the screen and/or see
Appendix A – Connecting to Strata DK to correct the problem.
Make sure the programming telephone (station 205 or 213) is not in the programming
mode.
Backup Data
➤ Prior to backing up
1. Select a customer using the Select Customer option in the File Menu.
Note
Before you can select the customer, you must use the Maintain Customer File option
to create a customer.
2. Establish a communications path between the PC (running DKAdmin/DKBackup) and the
Strata DK using the Dial DK option or by making a direct connection to the Strata DK (see
Appendix A – Connecting to Strata DK).
3. After connecting the DKAdmin/DKBackup PC to the Strata DK, select the Administration
Menu/Backup Menu and run the Check Processor Type option to verify that the customer
file format is the same as the installed Strata DK processor. When checking the processor,
you must enter the DK code programmed on the installed processor.
Important! Make sure the processor type, ROM/Flash release number (1~4) are the same as
the customer database you are backing up. Release 3 and 4.X are considered the
same for backing up and restoring databases.
If the Problem: Unable to Establish Communications screen displays, follow the steps on
the screen and/or see Appendix A – Connecting to Strata DK to correct the problem.
➤ To back up (download) a customer’s database
1. After checking the processor type, select the Administration Menu/Backup Menu and type
b. The DK Code dialog displays.
2. Enter the four-digit DK Code (if prompted to do so).
Important! You must enter the code that is programmed on the installed processor.
100
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Backup Data
The DK System Program File screen displays listing the available data for backup (see
screen in Step 3). For security, this code does not display on screen as you type it. The
default code is 0000. This is the “1st level password” which is set in the Strata DK
Program 00 (see the record sheet for Program 00 in the Strata DK Programming Manual).
Note
If the Problem: Unable to Establish Communications screen displays, follow the
troubleshooting steps on the screen and/or see Appendix A – Connecting to Strata DK
to correct the problem.
3. Highlight the program file you wish to back up (download) and press the spacebar to tag
(checkmark) the program file (shown below). Repeat this step for as many program files
as you wish to back up. Press F2 to tag all program files (see Note “The DK System
Program File...” on Page 102).
DK System Program File
✔
Program No.
Program Title
PRGALL
All System Programs
REPALL
All Station and System Speed Dial Numbers
NAMEALL
All User Names
VIDALL
All Voice Mail ID Codes (#656)
MIDALL
All Voice Mail Message Waiting Codes (#657)
ADMEMOAL
All Station and System Speed Dial Memos
MSGALL
All Station and System LCD Messages
CFALL
Directory Number Call Forwarding settings (R3)
MWALL
Message Waiting Lamp settings (R3)
CLID
Caller ID/ANI Lost Call telephone numbers (R3)
F1-Help SPACE-(Un)Tag
F2-(Un)Tag All F3-Backup F4-Restore F5-Upgrade
Esc-Exit
Select If Marked
4. After selecting the programs, press F3. The screen prompts with the message “You
will receive data from the DK. Are you sure?”
5. Highlight Yes and press Enter.
6. DKAdmin/DKBackup prompts you to enter the DK Code again. When the correct code is
entered, DKAdmin/DKBackup turns on LED10 in Program 77-1 and then downloads all
files selected in Step 3. The screen displays Download Complete when finished.
7. Press Esc twice and select the next desired function.
Notes
●
●
When you back up PRGALL, the DK security code set in the DKAdmin/DKBackup
customer database, is not sent to the processor. You must always enter the DK security
code that is actually programmed on the processor installed in the Strata DK. You can
change the DK security code using the DKAdmin Program Administration Section option
or manually using the programming telephone.
Access to the DK Code should be considered highly confidential and only given to those
individuals with the security level which enables them to program or update DK data. If
changing the Strata DK Program 00 Passwords, always change both Level 1 and 2 for
security. DKAdmin/DKBackup checks both codes and runs with either code.
Backup Menu (DKBackup)
101
Restore Data ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
●
The DK System Program File list is displayed (see Step 3 on Page 101). If this screen does
not display, the DKAdmin/DKBackup PC and the Strata DK are not communicating. See
Appendix A – Connecting to Strata DK for procedures to connect the PC COM port to the
Strata DK PIOU, RSSU, RSIS, RSIU, or PIOUS TTY port, or IMDU or RMDS modems.
Important! If the PC screen does not display prompts such as Turning on LED 10,
Program 77-1, XXX:LOGGING IN, etc., the PC and Strata DK are not
communicating. When operating properly, DKAdmin/DKBackup logs off and on
in between each program file it restores. If a communication failure exists, see
Appendix A – Connecting to Strata DK. If the communication path between the
PC and Strata DK is broken during Backup or Restore operations, it may be
necessary to go in and out of the Program mode from the programming telephone
(Station 205); or turn the Strata DK power off and on to resume communications.
Restore Data
➤ Prior to restoring data
1. Select a customer using the Select Customer option in the File Menu.
This should be the customer database which has been created or previously backed up
using DKAdmin/DKBackup. This customer database must be the same DK Release
(e.g., 1, 2, 3, or 4.X) and processor type to which you are restoring data.
Although DK16e is considered Release 1, it contains the Release 3 features of RCTUA3
with the exception of Distributed Hunt.
Note
Release 3 data can be restored to Release 3.X data and vice versa.
2. Establish communications between the DKAdmin/DKBackup PC and the Strata DK using
the Dial DK option or by making a direct connection (see Appendix A – Connecting to
Strata DK).
3. After connecting to the Strata DK, select the Administration Menu/Backup Menu and run
the Check Processor Type option to verify that the customer file format is the same as the
installed Strata DK processor.
Important!
Make sure the processor type, ROM/Flash release number is the same as the
customer database you are restoring.
If the Problem: Unable to Establish Communications screen displays, follow the steps on
the screen and/or see Appendix A – Connecting to Strata DK to correct the problem.
➤ To restore (upload) a customer’s database
1. After checking the processor type, select the Administration Menu/Backup Menu and type
b. The DK Code dialog displays.
2. Enter the four-digit DK Code (if prompted to do so).
Important! You must enter the code that is programmed on the installed processor.
For security, this code does not display on screen as you type it. The default code is 0000.
This is the “1st level password” which is set in the Strata DK system Program 00 (see the
record sheet for Program 00 in the Strata DK Programming Manual).
102
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Restore Data
Notes
●
●
●
●
When you back up PRGALL, the DK security code, set in the DKBackup customer
database, is not sent to the processor. You must always enter the DK security code that is
actually programmed on the processor installed in the Strata DK. You can change the DK
security code using the DKAdmin Program Administration Section option or manually
using the programming telephone.
Access to the DK Code should be considered highly confidential and only given to those
individuals with the security level which enables them to program or update DK data. If
changing the Strata DK Program 00 Passwords, always change both Level 1 and 2 for
security. DKAdmin/DKBackup checks both codes and run with either code.
After you enter the DK Code, the computer will display the DK System Program File list
is displayed (see screen in Step 3 below). If this screen does not display, the DKAdmin/
DKBackup PC and the Strata DK are not communicating. See Appendix A – Connecting
to Strata DK to verify that the PC COM port is connected to the Strata DK PIOU, RSSU,
RSIS, RSIU or PIOUS TTY port, or IMDU or RMDS modems.
Make sure the programming telephone (station 205 or 213) is not in the programming
mode if communications are not established.
3. After entering the DK code, the following screen displays.
DK System Program File
PRGALL
REPALL
NAMEALL
VIDALL
MIDALL
ADMEMOAL
MSGALL
CFAALL
MWALL
CLID
Note
All System Programs
All Station and System Speed Dial Numbers
All User Names
All Voice Mail ID Codes (#656)
All Voice Mail Message Waiting Codes (#657)
All Station and System Speed Dial Memos
All Station and System LCD Messages
Directory Number Call Forwarding settings (R3)
All Message Waiting Settings (R3)
All Class/ANI Lost Call Number Storage Data (R3)
If the PC and Strata DK do not communicate, the Problem: Unable to Establish
Communications screen appears. Follow the instructions on the screen and/or see
Appendix A – Connecting to Strata DK to correct the problem.
4. Highlight the program file you wish to restore and press the spacebar to tag (checkmark)
the program file. Repeat this step for as many program files as you wish to restore. Press
F2 to tag all files.
CAUTION! Do not restore the PRGALL file while the system is in use. Restoring the file,
interrupts service by blanking out [DNs] temporarily.
5. After selecting the files, press F4. The pop-up window shown below displays. If you are
changing ROMs/Flash Memory or PCBs, follow the instructions on the screens to add or
change PCBs and reset the Strata DK communications port.
If you are changing from a PIOU/PIOUS/RSSU to a RSIU or RSIS, you are able to
increase the DKAdmin/DKBackup PC COM port baud rate (for example, from 1200 to
9600).
Backup Menu (DKBackup)
103
Restore Data ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Important! These messages display
Processor Conversion
PLEASE READ THE FOLLOWING SCREENS AS THEY PROVIDE VERY IMPORTANT
INFORMATION REGARDING THE UPGRADE AND INITIALIZATION PROCESSES.
Please turn DK system power off and add/change cabinets, processor ROM or
RMSS memory and/or RCTU PCBs as required.
IMPORTANT: Do not add PCBs, other than RSIU or PIOU in between existing
PCBs at this time as they will make station port and/or CO line numbers
shift causing the upgraded data to be invalid.
The next screen provides step-by-step instructions for initializing the
system.
Press any key to Continue
6. Press Enter and the following screen displays:
Processor Conversion
Step A: After changing the processor, you should initialize the new
processor by running Program 91-9 manually from the Programming
Telephone. Then you must reset the PIOU, PIOUS, RSSU, or RSIU/
RSIS/RMDS TTY port that is connected to DKAdmin PC by performing
Step B and/or C.
Step B: From the Programming Telephone, use Program 03 to set code 41 for
the cabinet slot that contains the new TTY/Maintenance PIOU,
PIOUS, or RSSU PCB and proceed to Step D. If you added an RSIU/
RSIS/RMDS PCB, set code 49 for cabinet slot 11 and proceed to Step
C.
Step C: From the Programming Telephone, use Program 76-1 and 76-2 to set
the RSIU/RSIS/RMDS ports for their appropriate functions and baud
rates. DKAdmin will pull Program 76 and adjust the DKAdmin
customer database accordingly. Make sure the TTY/Maintenance port
settings are correct to insure a successful Upgrade process.
Proceed to Step D.
Step D: Turn DK off (5 sec) then on. From the Programming Telephone, test
the RCTU (R3) RAM by running Program 00-(51,52/61, 62)
Press any key to Continue
104
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7. After completing the steps on the screen, press Enter (twice) and the Baud Rate
Selection screen displays (shown below). This screen enables you to set the DKAdmin/
DKBackup PC COM port baud rate which must match the baud rate of the TTY or modem
port set by the programming telephone.
Baud Rate Selection
Please adjust the baud rate of DKBackup PC COM port to match the new
PIOU, PIOUS, RSSU or RSIU/RSIS you may have installed.
Baud Rate ............... 300
9600
1200
2400
4800
9600
14400
19200
38400
57600
8. Select the DKAdmin/DKBackup PC COM port baud rate and press Enter. The
information screen below instructs you to pull Program 03 if you changed any PCBs
during the Restore process. DKAdmin/DKBackup enables you to pull Program 03
automatically.
Note
If you are connected to the customer system, always have DKAdmin/DKBackup pull
Program 03 when restoring data. If you are restoring data to an RCTU that is installed
in a test system that is not loaded with the same PCBs as the customer database, do not
pull Program 03 at this time.
DKAdmin/DKBackup will then download Program 03 and Program 76 to ensure a
successful restore process.
Processor Conversion
If you added or changed any PCBs other than the RCTU PCB in the DK system,
the customer database will need to be updated to reflect these changes.
You can pull Program 03 from the DK to accomplish this.
If you pull Program 03 from the DK, you will override the existing
customer database with the DK data.
If you do not pull Program 03 from the DK, the existing customer database
will remain intact.
IMPORTANT: If you have upgraded the customer database offline, DO NOT pull
Program 03 as it will override your changes.
IMPORTANT: Any time DK14/DK16e/DK40 is upgraded, Program 03 must be
pulled so DKAdmin can update the new system’s cabinet drawing.
NOTE: If you pull Program 03 from the DK, the DK will be initialized with
Program 91-1 automatically. This initialization program identifies the
PCBs to the DK.
Press any key to Continue
Backup Menu (DKBackup)
105
Restore Data ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
9. After reading the screen in Step 7, press Enter. The screen below displays.
DK System Program File
✓
Program No.
Program Title
✓
PRGALL
All System Programs
REPALL
All Station and System Speed Dial Numbers
NAMEALL
All User Names
VIDALL
All Voice Mail ID Codes (#656)
Pull Program 03 from DK to Update Customer Database?
Yes
No
10. Highlight Yes and press Enter. You are prompted for the DK Code.
11. Enter the four-digit DK Code.
Important! You must enter the code programmed on the installed processor.
DKAdmin/DKBackup turns on LED10 in Program 77-1 and then displays the message
“You will send data to the DK. Are you sure?”
12. Highlight Yes and press Enter. You are prompted for the DK Code.
13. Enter the four-digit DK code.
Important! You must enter the code programmed on the installed processor.
DKAdmin/DKBackup begins the Restore process. After restoring data, the message
Upload Complete! displays
Note
Before restoring data, DKAdmin/DKBackup pulls some programs (04, *04 and
to arrange the data and prevent numbering conflicts.
*09)
14. Press Enter from the Process Complete screen. The information screen below displays.
You have uploaded program(s) to the DK which require
the DK to be powered off for 5 seconds and then on
again for the modifications to take effect.
DK280 Release 3 and 4 allows you to perform this task
automatically without physically turning the system
off. If desired, the system can be shut down manually.
15. Turn the system off (five seconds) and then on, or highlight Yes when you are prompted
with the message Perform automatic power OFF/ON simulation?
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16. Press Enter from the screen above. DKAdmin/DKBackup runs Program 91-2 and then
displays the message Program 91-2 has been completed. The system
has performed a power off/on simulation.
17. After the above screen displays, press any key. The restore process has been completed.
You may use the Esc key to exit to the top menu.
Important!
●
●
If you restore (send) PRGALL to the Strata DK, the DK security code that is programmed
on the installed processor is not changed. You may change the DK security code using the
DKAdmin Program Administration Section option or manually from the programming
telephone.
When uploading Program 35 or PRGALL, DKAdmin will pull MSGALL and ADMEMOAL
to update any changes in Program 35, LED 05.
Upgrade
Upgrading a Customer’s Processor
See “Maintain Customer File” on Page 36 for information on upgrading a customer’s
processor.
Strata DK Processor PCB Upgrade
You can upgrade processors and keep an old database using the Backup/Restore Data option.
Upgrades may be made as follows:
♦
DK14 to: DK16e, DK40, or any RCTU Release 3 or higher.
♦
DK16e, DK40 to: RCTUA3, RCTUA4, RCTUBA3/BB3, RCTUBA3/BB4, RCTUC3/D3,
RCTUC3/D4, RCTUE3/F3, or RCTUE3/F4.
♦
RCTUA to: RCTUB, RCTUC/D, RCTUE/F, RCTUA3 or RCTUA4.
♦
RCTUB or B2 to: RCTUC/D, RCTUE/F, RCTUBA3/BB3, or RCTUBA3/BB4.
♦
RCTUC/D2 to: RCTUE/F, RCTUC3/D3 or RCTUC3/D4.
♦
RCTUE3/F3 to: RCTUE3/F4
Important! DK14, DK16e, and DK40, Release 1 software is identical (e.g., features,
programs, etc.) to DK280/DK424 RCTUA3 or Release 3.0. You can, therefore,
only upgrade DK14, DK16e or DK40 to an RCTU processor with Release 3.0 or
higher software. DK14 can be also upgraded to DK16e and DK40. DK16e can
interchangeably upload and download with DK40 databases and vice versa.
Notes
●
●
It is not possible to go from a RCTUC/D to a RCTUA or RCTUB, from a RCTUB to
RCTUA, etc., or from Release 4 back to Release 1~Release 3.
In this procedure, the word “original” describes the existing processor and “new”
describes the upgraded processor.
Backup Menu (DKBackup)
107
Upgrade ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
●
●
●
●
●
●
When upgrading from an RCTU Release 1 or 2 to an RCTU Release 3 or above,
DKAdmin/DKBackup automatically converts Program 39 intercom code (000) to the
appropriate Primary Directory Number code (##XXX) for each station port.
When upgrading from DK16e and RCTUA to RCTUB or C/D (all releases), System
Speed Dial numbers and buttons (060~099) are upgraded to (660~699).
When upgrading to an RCTUE/F, station and system speed dial numbers *60~*99,
*600~*699, and *10~*39 will be converted to *200~*999 and *100~*139 appropriately.
When upgrading from RCTUB to RCTUC/D or RCTUE/F (all releases), the Program *09
ACD Port assignments (090~097) are upgraded to (250~257) for RCTUC/D or (870~885)
for RCTUE/F.
When upgrading from RCTU Release 1 or 2 to RCTU Release 3 or above, Program *04
and 71-0 are blanked out to insure that [PhDN], Distributed Hunt [DNs], and DNIS default
values do not conflict with existing [DNs] (Program 04) and DID numbers (Program
*09). All [DNs] not programmed on the original processor in Programs 04, *04, *09, and
71-0 are also blanked out on the new processor to prevent numbering conflicts.
When upgrading from RCTUA to RCTUB, RCTUC/D or RCTUE/F (all releases), the
RCTUA Program *09 IMDU/RMDS Port 035 is upgraded to Port 085 (RCTUB), Port
245 (RCTUC/D) or Port 340 (RCTUE/F); or, if upgraded from RCTUB to RCTUC/D or
RCTUE/F (all releases), Program *09 IMDS/RMDS Port 085 is upgraded to Port 245
(RCTUC/D) or Port 340 (RCTUE/F).
➤ To upgrade the processor
1. Select the Customer using the Select Customer option in the File Menu.
Notes
●
●
If a customer database does not exist for the processor (original) that you are upgrading
from, go to the Maintain Customer File option and create a customer, selecting the
“original” processor and the original software release; then answer Yes to the question
Backup From DK First during the upgrade process.
Before upgrading, use the Backup option to backup the original processor database to the
designated customer so you can go back to the original processor type, if necessary. Then
create a new customer for the upgrade database, selecting the original processor release
and processor type. The upgrade process converts the original processor database to the
new processor database.
2. Establish a connection between the DKAdmin/DKBackup PC and the Strata DK TTY port
- the original processor should be installed in the Strata DK.
Important! On-site upgrades should be completed when the DKAdmin/DKBackup PC COM
port is connected directly to the Strata DK (per Appendix A – Connecting to
Strata DK, Figure A-1), not while the system is in use or through modems.
However, you can backup the customer database remotely via modems and then
upgrade the database to another RCTU in your office. After the RCTU is
upgraded in your office, you can install it in the customer’s DK.
3. After making a direct connection between the DKAdmin/DKBackup PC and the DK, use
the Check Processor Type option under the Administration Menu/Backup Menu to verify
that the installed (original) processor is the same type and software release as the selected
customer file.
Important! When checking the processor type, you must enter the DK security code that is
programmed on the processor you are checking.
108
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If the following message displays: Problem: Unable to Establish
Communications, follow the steps on the screen and/or refer to Appendix A –
Connecting to Strata DK to correct the problem.
4. From the Administration Menu/Backup Menu, type b. The DK Code dialog box displays.
5. Enter the four-digit DK Code that is programmed on the installed processor. The DK
System Program File screen displays as shown below. For security, this code does not
display on screen as you type it. The default code is 0000. This is the “1st level password”
which is set in the Strata DK Program 00 (see the record sheet for Program 00 in the Strata
DK Programming Manual).
If the Problem: Unable to Establish Communications screen displays (shown below),
check the items listed on the screen and/or refer to Appendix A – Connecting to Strata
DK.
DK System Program File
✔
Program No.
Program Title
PRGALL
All System Programs
REPALL
All Station and System Speed Dial Numbers
NAMEALL
All User Names
VIDALL
All Voice Mail ID Codes (#656)
MIDALL
All Voice Mail Message Waiting Codes (#657)
ADMEMOAL
All Station and System Speed Dial Memos
MSGALL
All Station and System LCD Messages
CFALL
Directory Number Call Forwarding settings (R3)
MWALL
Message Waiting Lamp settings (R3)
CLID
Caller ID/ANI Lost Call telephone numbers (R3)
F1-Help SPACE-(Un)Tag
F2-(Un)Tag All F3-Backup F4-Restore F5-Upgrade
Esc-Exit
Select If Marked
6. Press F5 (Upgrade). The screen below provides instructions regarding Program 03.
Processor Conversion
Note:
After the data are upgraded, the new data will be sent to the DK. You
will then need to modify Program 03 and upload to the DK.
7. Press the spacebar to display the screen below (this is an sample upgrade RCTU-CD to
RCTU-EF Release 3 or Release 3.10).
Processor Conversion
Processor Currently in Use: DK, RCTU-CD, R3
Processor to Upgrade to:
DK, RCTU-EF, R3
Backup From DK First: Yes
Backup Menu (DKBackup)
109
Upgrade ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
8. Press Enter and then select the processor type you are upgrading to; press Enter after
selecting the processor (RDTU E/F, Release 3 in this example).
9. If you haven’t backed up the customer database by downloading the original RCTU,
answer Yes to Backup From DK First; otherwise, answer No. Press the spacebar to
make your selection and then press Enter.
10. From the screen in Step 7 above, use the spacebar to change Backup From DK First
from No to Yes to download the database from the original processor and press Enter.
Note
If you already completed a backup and have a spare customer database for the original
processor, you can answer No to the prompt: Backup from DK First.
DKAdmin/DKBackup upgrades the database files and displays the screen shown in
Step 13. Steps 11 and 12 are skipped.
You are prompted with the message Upgrading to DK RCTU EF, R3. Are you
sure? This database is then upgraded before sending it to the “new” processor
11. Use the arrow keys to highlight Yes and press Enter. You are now prompted with You
will receive data FROM the DK. Are you sure?
12. Highlight Yes and press Enter. DKAdmin/DKBackup downloads the following files:
PRGALL, REPALL, NAMEALL, VIDALL, ADMEMOAL, MSGALL, CFALL
(Release 3), MWALL (Release 3), CLID (Release 3). DKAdmin/DKBackup then
upgrades and builds the database. After upgrading the database, the screen in Step 13
displays.
13. At this point DKAdmin/DKBackup has upgraded the customer database; follow the
instructions on the screens below to change ROMs/Flash Memory on processors and add
cabinets and PCBs as required.
Important! Remember to turn power off before changing PCBs and cabinets. Then turn the
system back on and perform the steps on the screen below to ensure the
DKBackup and DK system TTY port communication link continues to function
during the remaining upgrade process.
Processor Conversion
PLEASE READ THE FOLLOWING SCREENS AS THEY PROVIDE VERY IMPORTANT
INFORMATION REGARDING THE UPGRADE AND INITIALIZATION PROCESSES.
Please turn DK system power off and add/change cabinets, processor ROM or
RMSS memory and/or RCTU PCBs as required.
IMPORTANT: Do not add PCBs, other than RSIU or PIOU in between existing
PCBs at this time as they will make station port and/or CO line numbers
shift causing the upgraded data to be invalid.
The next screen provides step-by-step instructions for initializing the
system.
Press any key to Continue
110
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14. Press Enter and the following screen displays:
Processor Conversion
Step A: After changing the processor, you should initialize the new
processor by running Program 91-9 manually from the Programming
Telephone. Then you must reset the PIOU, PIOUS, RSSU, or RSIU/
RSIS/RMDS TTY port that is connected to DKAdmin PC by performing
Step B and/or C.
Step B: From the Programming Telephone, use Program 03 to set code 41 for
the cabinet slot that contains the new TTY/Maintenance PIOU,
PIOUS, or RSSU PCB and proceed to Step D. If you added an RSIU/
RSIS/RMDS PCB, set code 49 for cabinet slot 11 and proceed to Step
C.
Step C: From the Programming Telephone, use Program 76-1 and 76-2 to set
the RSIU/RSIS/RMDS ports for their appropriate functions and baud
rates. DKAdmin will pull Program 76 and adjust the DKAdmin
customer database accordingly. Make sure the TTY/Maintenance port
settings are correct to insure a successful Upgrade process.
Proceed to Step D.
Step D: Turn DK off (5 sec) then on. From the Programming Telephone, test
the RCTU (R3) RAM by running Program 00-(51,52/61, 62)
Press any key to Continue
15. Press Enter (twice) after completing the Steps above. The Baud Rate Selection screen
displays (shown below). This screen enables you to set the DKAdmin/DKBackup PC
COM port baud rate which must match the baud rate of the TTY port set by the
programming telephone in Program 76 (if upgrading TTY port to RSIU).
Baud Rate Selection
Please adjust the baud rate of DKBackup PC COM port to match the new PIOU,
PIOUS, RSSU or RSIU/RSIS you may have installed.
Baud Rate .............
300
9600
1200
2400
4800
9600
14400
19200
38400
57600
Note
This Step enables you to switch the TTY port from a PIOU (1200 bps) to an RSIU
(9600 bps) TTY port to complete the upgrade process faster.
Backup Menu (DKBackup)
111
Upgrade ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
16. Select the DKAdmin/DKBackup PC COM port baud rate and press Enter. The
information screen below instructs you to pull Program 03 if you changed any PCBs
during the upgrade process. DKAdmin/DKBackup can be used to pull Program 03
automatically.
Processor Conversion
If you added or changed any PCBs other than the RCTU PCB in the DK system,
the customer database will need to be updated to reflect these changes.
You can pull Program 03 from the DK to accomplish this.
If you pull Program 03 from the DK, you will override the existing
customer database with the DK data.
If you do not pull Program 03 from the DK, the existing customer database
will remain intact.
IMPORTANT: If you have upgraded the customer database offline, DO NOT pull
Program 03 as it will override your changes.
IMPORTANT: Any time DK14/DK16e/DK40 is upgraded, Program 03 must be
pulled so DKAdmin can update the new system’s cabinet drawing.
NOTE: If you pull Program 03 from the DK, the DK will be initialized with
Program 91-1 automatically. This initialization program identifies the
PCBs to the DK.
Press any key to Continue
17. After reading the screen above, press Enter. The program displays:
Pull Program 03 from DK to Update Customer Database?
Note
If upgrading onsite and the new RCTU is in the customer’s DK, it is recommended
that you answer Yes. This will cause DKAdmin/DKBackup to pull Program 03 to
ensure that the upgrade process is successful. If the RCTU you are upgrading is
installed in a test system (offsite), answer No. Program 03 will not be pulled and
Program 03 data in the customer database (in DKAdmin) is sent to the new processor.
18. Highlight Yes or No and press Enter. You are prompted to enter the DK code.
19. Enter the default DK Code 0000. DKAdmin/DKBackup initializes the processor with
Program 91-1, and downloads Programs 03 (if Yes in Step 18) and 76. The program
displays the message: You will send data to the DK. Are you sure?
20. Highlight Yes and press Enter. You are prompted to re-enter the DK Code.
21. Enter the default DK code 0000. DKAdmin/DKBackup begins the upgrade process.
Note
Before restoring/upgrading data, DKAdmin/DKBackup pulls some programs (04,
*04 and *09) in order to arrange the data and prevent numbering conflicts. The DK
then sends the upgraded database to the new processor.
22. After sending the upgraded data to the new processor, the screen below displays. Read the
screen and press Enter.
You have uploaded program(s) to the DK which require the DK to be powered
off for 5 seconds and then on again for the modifications to take effect.
DK280 Release 3 and 4 allows you to perform this task automatically
without physically turning the system off. If desired, the system can be
shut down manually.
112
DKAdmin/DKBackup
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For Release 2, only the following message displays: Turn the system OFF (5
sec).
Note
23. Turn the system off (five seconds) and then on.
...or
When the screen displays the message Perform Automatic Power OFF/ON
Simulation?, highlight Yes (Release 3 or Release 4 upgrades only).
24. Press Enter and DKAdmin/DKBackup runs Program 91-2 and displays the screen below
(Release 3 or Release 4 upgrades only).
Program 91-2 has been completed.
The system has performed a power off/on simulation.
25. Press any key. The upload part of the upgrade process has been completed.
26. Press the spacebar; the following message displays: To complete the upgrade
process, you will receive data?
27. Highlight Yes and press Enter and you are prompted for the DK Code. It is necessary to
download the upgraded processor database to complete the upgrade process.
28. Type the default DK Code 0000. DKAdmin/DKBackup downloads the upgraded database
and saves it under the customer directory. When complete, the Processor Conversion
screen displays (shown below).
Processor Conversion
Conversion Completed Successfully.
Program 03 may have been updated by the conversion process. This process
only updates the installed PCBs but not the piggyback options. You must
edit and upload Program 03 if such changes are required.
Program 76 may have been reset to ensure that the communication link
between DKBackup PC and the Strata DK RSIU/RSIS/RMDS TTY port remains at
the same baud rate. Check and adjust each RSIU/RSIS/RMDS port as
required.
If you upgraded a Release 2 System with ACD to Release 3 system with ACD,
you must perform the steps below for proper ACD operation:
1. Remove all ACD CO line and Pooled line buttons from Agent phones
(PRG39).
2. Add a single appearing PhDN (ACD Call Button) to all Agent phones
(PRG39).
3. Program each Agent ACD Call Button PhDN to ring at the Agent phone
(PRG*71).
4. Program each Agent phone as the owner of its ACD call button PhDN
(PRG*33).
29. Perform the steps displayed on the screen as required, using the programming telephone,
and backup any data that you change, using DKAdmin/DKBackup.
30. Press Esc twice to return to the Main Menu.
Backup Menu (DKBackup)
113
Upgrade ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Important!
When using DKAdmin/DKBackup, the following list provides important information regarding
specific programs:
●
●
●
●
Program 00: DKAdmin/DKBackup does not upgrade the DK security codes in Program
00-1 and 00-2. If required, change the code using the DKAdmin Program Administration
Section option or manually from the programming telephone.
Program 03: On new or upgraded installations, Program 03 should always be checked
and updated using DKAdmin Program Administration Section option or manually from
the programming telephone to make sure all PCB slots have the correct codes for PCBs
and PCB options. Strata DK power must be turned off (five seconds) and then on after
uploading (restoring) Program 03 to enable its data to take effect.
Programs 04, *04 and *09: When uploading these programs, DKAdmin/DKBackup
downloads them from the processor, compares and arranges data in an acceptable order
and uploads the data to the Strata DK.
When upgrading processors, [DNs] that are not programmed or do not exist on the
original processor in Programs 04, *04, *09, and 71-0, are blanked out on the new
processor. For example, when upgrading from Release 2 to Release 3, all [PhDNs] are
blank on the new Release 3 processor. This is necessary to prevent numbering conflicts.
CAUTION! ACD/DID assignments in Program *09 cannot be restored (uploaded) with
early ROM versions of Strata DK Release 2 ROMs; they must be restored
using the programming telephone. ROM, RCA-6K(RCTUC/D2) and
RBA-6H(RCTUB2) and later, and Flash Memory versions provide the ACD/
DID assignments (Program *09) restore function.
Strata DK Release 3 Added Features: Strata DK Release 3 enables you to backup and restore
Station Call Forward and Message Waiting status. However, when you upgrade from Strata
DK Release 1 or 2 to Release 3, Call Forward and Message Waiting data are lost.
When upgrading from Strata DK, Release 3 to Release 3.10 or higher, station Call Forward,
Message Waiting, and Lost ANI/Caller ID data are saved and restored from the original
processor to the new processor.
CLID: To restore lost call number data, stations must have memory allocated in Program
*51.
Important! When backing up or upgrading Strata DK Release 1 Processors: The original
release of Strata DK software version RCA-3U, 3X or 3Z; RBA-X3F (Release 1,
June 1, 1993) stores station memory files (REPALL, MSGALL, VIDALL,
MIDALL, ADMEMOAL, and NAMEALL) in a list format which uses a large
amount of the PC’s memory and takes a long time to back up and restore.
Toshiba recommends using an MS-DOS edit program to edit out all lines of
backed-up data (in each file) that do not contain actual speed dial numbers, user
names, etc. This should be done before restoring the customer database. This
editing process will not be necessary when backup/restore is used with Strata DK
software versions following the original June 1, 1993 release. Release 1 ROM,
RCA-4A (Released September 1, 1993) and later, and Flash Memory versions
store data in a compressed format and do not require the file editing.
Release 1 processors (shipped between June 1993 and August 1993) may fail
during the download process. It may be necessary to download individual files
114
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– View/Print Data
one at a time (for example: PRGALL), instead of tagging all files to download. If
a Release 1 processor fails during the downloading process, retry the process or
change the original Release 1 processor ROMs to NANP Release 1 upgrade
ROMs and then download.
View/Print Data
➤ To access the option
1. From the File Menu, select a customer.
2. From the Administration
Menu, type v. The View/
Print Reports screen
displays (shown right).
Note
If you attempt to
choose this option
before you select a
customer, a message
Please select
a customer
first displays.
➤ To view and print a customer
program
1. Highlight the program/files you wish to view and press the spacebar to select them. To
select all the programs/files, press F2.
2. Press Enter to view the program. The program data is displayed in the ASCII format
required for uploading/downloading the Strata DK. This data can be useful to personnel
that have knowledge of Strata DK program records.
3. Press F4 to print selected data (remember to press the spacebar to select the file to print).
4. Press Esc to return to the Report screen.
➤ To print a customer program
1. Highlight the program/files you wish to print and press the spacebar to select them. To
select all the programs/files, press F2.
2. Press F4 to print the program(s). The Printer Selection screen displays (with the default
printer highlighted).
3. Change the printer destination (by pressing F2 to select the printer, then F2 again to
display the list of printers to select from) or press Enter to accept the default printer and
print the report.
4. The program data is printed out in the Strata DK ASCII format required to upload/
download the Strata DK. This data may be useful to personnel that have knowledge of
Strata DK program records.
Backup Menu (DKBackup)
115
View/Print Data ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
116
DKAdmin/DKBackup
Options Menu
8
This chapter gives you step-by-step instructions on using the options available on the Options
Menu. They are:
♦
♦
System Installation
♦
Company General Information (DKAdmin only)
♦
Screen Type/Color Installation
♦
Printer Type Selection
♦
System Miscellaneous Variables
♦
User Password Level Setup
♦
Communications Setup
System Utilities
♦
ReIndex Files
System Installation
These features enable you to change system parameters such as screen colors, printer,
miscellaneous system variables, user password setup and communications setups.
Company General Information
This option appears only on the DKAdmin — Option Menu and is not applicable to these
programs.
Options Menu
117
System Installation –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Screen Type/Color Installation
➤ To change your monitor or color setups (not available to password level 2)
1. From the Main Menu, type o. The
System Installation Submenu
displays (shown right). Press
Enter.
2. Type s and a pop-up screen
displays (shown right), enabling
you to set monitor and screen
specifications.
Note
Press the spacebar to toggle between available options.
Screen Mode
This option enables you to increase or decrease the screen
display text size. Select 25, 43 or 50 lines. After making a
selection, press Enter.
Color/Monochrome
Select the appropriate option (Color or Monochrome) for
the type of monitor you are using and press Enter.
Reset Colors
Select Yes or No and press Enter. If you select Yes,
any custom colors you have chosen in the Change Colors
option revert to the default colors.
Change Colors
If you do not want to change the display screen colors,
toggle the Change Colors option to No and press Enter.
The pop-up closes and the System Installation Submenu
displays.
If you would like to customize your screen display, follow
the instructions in “To change the color of an item”.
118
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System Installation
➤ To change the color of an item
1. From the pop-up dialog box, highlight the Yes for the Change Colors option and press
Enter. The Color Selection screen displays.
The Color Selection
screen (shown right)
consists of an item
selection menu, a set
of item color bars, and
a sample screen
display showing the
result of your color
selection. All three
components work
together to show an
example of your screen
selection. As you
select an item and
change its color, the sample screen changes to reflect your new color selection.
You can change the color of the following screen items:
♦
Menu Screen
♦
Data Title
♦
Menu Background
♦
Data Special (Special Text)
♦
Menu Items
♦
Browse Background
♦
Data Border
♦
Browse Item
♦
Data Screen (Text)
♦
Attention Background (error messages)
♦
Data Select (Selected Text)
♦
Attention Select (error message item selected)
♦
Data Unselect (Unselected Text)
2. Use the Enter key to choose the item you want to change from the Item Selector Menu at
the left side of the screen. As you move the highlighter down the Item Selector Menu, the
appropriate color bar is selected.
3. Use the up/down arrow keys to change the color on the color bar. Notice that as you move
along the color bar, the sample screen changes to reflect the color selected.
4. When you have completed all of your color selections, press the Esc key. A Save
Changes pop-up window displays.
5. To save your color selections, press Enter. The system returns to the System Installation
Submenu and is displayed in the colors that you have specified.
Printer Type Selection
The Printer Type Selection option enables you to specify the printer you will be using to print.
Options Menu
119
System Installation –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To select printer
1. Type p. The Printout
Destination Selection
Matrix screen displays
(shown right).
2. Highlight the
appropriate printer
destination and press
the spacebar. The
highlighter moves to
the Printer field.
3. Press F2. The
Available Printer
Drivers dialog box
displays.
4. Scroll the printer list using the up/down arrow keys, or type the first letter of your printer
to “jump” to the printer selections which begin with that letter. For example, if you have a
Hewlett-Packard Laserjet printer, type h and the screen scrolls to the beginning of the
Hewlett-Packard printers.
5. Highlight your selection and press Enter. The Printout Destination Selection Matrix
screen displays again.
6. Press Enter and the System Installation Submenu displays.
System Miscellaneous Variables
The System Miscellaneous Variables option (available to password levels 8 and 9) enables you
to control various system functions and conventions by changing the default entry.
➤ To change system variables
1. Type m. The System
Miscellaneous
Variables pop-up
displays (shown right).
2. Use the Enter or up/
down arrow keys to
move from field to
field. Press the
spacebar to toggle
between Yes and No.
120
Confirm Entries
When set to No, as you complete an input field (using
all the available field characters), the cursor
automatically moves to the next field. When set to Yes,
you must press the Enter key after field input to move
to the next field.
Bell On
When set to Yes, as you complete all the available
characters of an input field, a beep sounds.
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System Installation
Proper Case Conversion
Select Yes to have text appear in proper - upper/lower
case. Select No to have text appear in all capital letters.
Shift-Function Keys
To build up to 10 function keys which can hold a
specified text entry in memory, such as a name, date, or
address, type Yes and press Enter. A pop-up window
displays (shown below) where you may designate the
entries.
In this example, each time that you want to insert the
date, press Shift+F2 and the date is inserted. Press
Shift+F3 and “John Smith” is inserted.
Background Char
Change the screen background to a desired shading
(five settings available).
3. When you have completed your selections, press Enter. A Save Parameters pop-up box
displays.
4. Press Enter to save the entries and return to the System Installation Submenu.
User Password Level Setup
The User Password Level Setup option (available to password level 9) enables you to control
access to certain DKAdmin/DKBackup features through the assignment of menu-specific
passwords. For example, you can restrict users from backup and restore functions, or security
assignment features. By assigning the correct password level, these options will not be
available for selection.
➤ To access the user password level setup option
1. From the Main Menu,
type o and press Enter
to select the System
Installation option.
2. Type u and the Password
File Maintenance screen
displays (shown right).
Options Menu
121
System Installation –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To add users and assign passwords
See Table 7 for a list of password access levels for each menu option available in the
DKAdmin/DKBackup programs.
Note
1. Highlight the User ID field and press Ins. A pop-up dialog box displays enabling you to
enter new user ID information.
2. Enter a User ID using up to eight characters and press Enter.
3. Enter the User Name and press Enter.
4. Enter a Password using up to eight characters and press Enter.
5. Enter a Password Level and press Enter. The password level defines which Strata DK
Programs and DKAdmin/DKBackup menu items a user may access (up to 10 levels can be
created).
There are currently four (default) levels for DKAdmin:
2
=
Administrator Level I access. Access to Check System Processor, System/
Station Administration, ACD Programs (level 2 only) and Port Attributes
only; no access to password set up, Program Administration, feature
reference, security maintenance, backup/restore, or view/print/delete data
functions. Default ID and password is “ADMIN1”.
5
=
Administrator Level II access. Access to programs with level 5 and below (see
DKAdmin/DKBackup Security, below, for more information). No access to
password set up, security maintenance, backup/restore, or view/print/delete
data functions. Default ID and password is “ADMIN2”.
8
=
Tech Level I access. Access to all programs. No access to password or security
setup. Default ID and password is “TECH1”.
9
=
Master access. Full Access to all functions and screens. Level 9 is typically
used by managers to assign passwords for Technicians and end users.
There are currently two (default) levels for DKBackup:
6
=
Tech Level I access. Access to all programs. No access to password or security
setup. Default ID and password is “TECH1”.
9
=
Master access. Full Access to all functions and screens. Level 9 is typically
used by managers to assign passwords for Technicians and end users.
6. To add another user ID, press Ins, and repeat Steps 2~5.
Note
122
Any existing user/password data may be overwritten or deleted.
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System Installation
Table 7
Password Level Menu Access
File Menu
Password Access Level
Select Customer
0,1,2,3,4,5,6,7,8,9
Maintain Customer
6,7,8,9
Dial DK
0,1,2,3,4,5,6,7,8,9
Hangup Connection
0,1,2,3,4,5,6,7,8,9
Transfer DK Data
6,7,8,9
About
0,1,2,3,4,5,6,7,8,9
Exit
0,1,2,3,4,5,6,7,8,9
Administration/Backup Menu*
Password Access Level
View Cabinet Diagram
2,3,4,5,6,7,8,9
Check Processor Type*
2,3,4,5,6,7,8,9
System/Station Administration
0,1,2,3,4,5,6,7,8,9
Flexible Key Programming Section
2,3,4,5,6,7,8,9
Speed Dial Programming Section
2,3,4,5,6,7,8,9
ACD Administration Section
2,3,4,5,6,7,8,9
Program Administration Section
3,4,5,6,7,8,9
Security Maintenance Section
9
Directory Number Administration
2,3,4,5,6,7,8,9
DNIS Administration
2,3,4,5,6,7,8,9
Distributed Hunt Group Administration
2,3,4,5,6,7,8,9
Call Forward Assignments
2,3,4,5,6,7,8,9
E911/CAMA Trunk Programs (R4 Only)
2,3,4,5,6,7,8,9
ISDN Programs (R4 Only)
2,3,4,5,6,7,8,9
Backup/Restore Data*
6,7,8,9
View/Print Data*
6,7,8,9
Password Access Level
Options Menu
Options Menu
System Installation
2,3,4,5,6,7,8,9
Company General Information
2,3,4,5,6,7,8,9
Screen Type/Color Installation
0,1,2,3,4,5,6,7,8,9
Printer Type Selection
0,1,2,3,4,5,6,7,8,9
System Miscellaneous Variables
0,1,2,3,4,5,6,7,8,9
User Password Level Setup
9
123
System Installation –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Table 7
Password Level Menu Access (continued)
Communications Setup
6,7,8,9
Reindex Files
0,1,2,3,4,5,6,7,8,9
➤ To change user or password information for an existing user
1. Access the Password File Maintenance screen (under the User Password Level Set Up
option).
2. Highlight the user you wish to change and press Enter to display the user information.
3. Change the information, as required.
4. After changing the information, press Enter.
Note
Changes are lost if you press Esc before pressing Enter. The entry will return to its
original form.
➤ To delete a user from the DKAdmin/DKBackup system
1. Access the Password File Maintenance screen (under the User Password Level Setup
option).
2. Highlight the user you want to delete and press Delete.
3. A confirmation message is displayed. Highlight Yes and press Enter. The user is
deleted from the system.
4. Press Esc to close the Password File Maintenance screen.
Communications Setup
The Communications Setup screen enables you to select the computer serial communications
port (COM 1 ~ COM 4) which will be connected to the Strata DK (for procedures on
connecting to the Strata DK, refer to Appendix A). This setup also enables you to select baud
rate, parity, data bits, stop bits, direct modem initialization and a modem/DIU initialization.
The communication parameters shown below are the settings that are required to connect to
the Strata DK and should remain constant.
Baud Rate = 1200*
Parity = Even
Data Bits = 7
Stop Bits = 1
*May be up to 9600 if using RSIU.
124
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– System Utilities
➤ To display the communication settings
1. Type o. The Option Menu displays.
2. Type i. The System Installation Submenu displays.
3. Type o. The Communications Setup
screen displays (shown right).
4. To change the Communication port,
press Enter. A pop-up ports
window displays.
5. Highlight the desired port and press
Enter.
6. Verify (change if required) that the communication parameters are correct per the first
paragraph of this section.
7. Verify (change if required) that the modem and modem/DIU initialization strings are
correct; these strings are sent to modems when using the DKAdmin/DKBackup Dial DK
option:
♦
Note
♦
Direct Modem Initialization: AT; sent to modem connected directly to DKAdmin/
DKBackup PC COM port or modem installed in DKAdmin/DKBackup PC.
If using a fax/modem, you may have to enter &Q6 to the modem initialization string.
Modem/DIU Initialization: ATS0=1 S2=43 E0 Q0 &C1 &D2 V1 &W0 8Y0; sent to
modem connected to a PDIU-DS modem pool.
8. Press Esc to close the screen.
System Utilities
ReIndex Files
➤ To reindex files
1. From the Options Menu, type u. A pop-up box displays.
2. Press Enter to select ReIndex Files and the files are automatically reindexed.
3. Press Esc to return to the Options Menu.
Options Menu
125
System Utilities ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
126
DKAdmin/DKBackup
Connecting to Strata DK
A
This appendix shows how to connect a DKAdmin/DKBackup PC to the Strata DK.
Hardware Requirements
The DKAdmin/DKBackup PC is required to edit or change a Strata DK customer database file
with or without being connected to a Strata DK telephone system. A PC equipped with
DKAdmin/DKBackup enables you to upload, download, upgrade and/or edit complete Strata
DK databases.
Note
DKBackup does not provide the edit function.
The hardware requirements described below are necessary to exchange (send/receive) data
between the DKAdmin/DKBackup PC and a Strata DK telephone system. Exchanging data
enables the PC to pull customer configuration data from an operating Strata DK and save this
data, and then send the data to the Strata DK (see Figures 16 to 22 for possible connecting
configurations).
♦
The DKAdmin/DKBackup PC must be equipped with an available COM port to enable
the PC to connect and exchange (send/receive) data with a Strata DK.
♦
The Strata DK must be equipped with an RSSU, PIOUS, PIOU, or RSIU/RSIS PCB for
local and/or remote Administration.
♦
When DKAdmin/DKBackup must interface with a Strata DK remotely (more than 50 feet
apart):
♦
The Strata DK PIOU, PIOUS, or RSIU must be equipped with an IMDU or RMDS
built-in modem; or, the Strata DK RSSU, PIOUS, PIOU, RSIU/RSIS TTY port must
be connected to an external modem or PDIU-DS data interface unit.
♦
The DKAdmin/DKBackup PC COM port must be connected to a modem or PDIU-DI
data interface unit or have a built-in modem.
System Connection Configurations
Figures 16 to 22 show possible ways to connect the DKAdmin/DKBackup PC to the Strata
DK. They provide installation guidelines and instructions for setting up and using the
DKAdmin/DKBackup built-in auto dialer to call Strata DKs remotely or locally. These figures
include the following configurations:
127
PIOU/PIOUS/RSSU/RSIU Setup –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
♦
DKAdmin/DKBackup PC directly connected to the Strata DK – 50 feet maximum (see
Figure 16 on Page 130).
♦
DKAdmin/DKBackup PC connected to Strata DK via Toshiba Data Interface Units – 1000
feet maximum (see Figure 17 on Page 131).
♦
DKAdmin/DKBackup PC remote modem connected to Strata DK system external
modem/TTY port (direct modem to modem call)(see Figure 18 on Page 132).
♦
DKAdmin/DKBackup PC remote modem connected to Strata DK system built-in IMDU,
RMDS (or external modem) – voice call first, then modem to modem connection (see
Figure 19 on Page 133).
♦
DKAdmin/DKBackup PC remote modem connected to Strata DK modem pool – then auto
dial modem pool DIU to Strata DK DIU/TTY port (see Figure 20 on Page 135).
♦
DKAdmin/DKBackup PC DIU/DIU modem pool connected to Strata DK system modem
– voice call first, then modem to modem connection (see Figure 21 on Page 137).
♦
DKAdmin/DKBackup PC DIU/DIU modem pool connected to Strata DK system modem
– DIU to DIU connection, then modem to modem connection (see Figure 22 on Page 139).
PIOU/PIOUS/RSSU/RSIU Setup
➤ To check the DKAdmin/DKBackup communications setup
1. From the Options/System Installation/Communication Setup menu, verify that the proper
COM port is selected and that the communications parameters are set as follows:
Communications port:
COMX (X = 1, 2, 3 or 4)
Baud rate:
1200 (If using RSIU TTY port or RMDS,
the Baud rate can be higher than 1200 bps.)
Parity:
Even
Data bits:
7
Stop bits:
1
2. PIOU or PIOUS PCB installed on Strata DK which is connected to DKAdmin/DKBackup
PC: if using an IMDU, verify that the switch SW2 is set for 1200 bps (LED CD4 off) and
that SW3 is set to “MODEM.”
If connecting an external modem, PDIU-DS, or PC COM port directly to the TTY
modular jack, verify SW2 is set to the “TTY” position.
3. RSSU does not support the IMDU built-in modem or SMDR, and it has no option
switches. Its communication parameters (TTY port) are always 1200 bps, even parity, 7
data bits, 1-stop bit.
4. Use Program 03 to identify the PCB slot that contains the PCB with the TTY port or
modem that will be used (Code 41 for PIOU, PIOUS, or RSSU or Code 49 for RSIU).
5. Use Program 76 if RSIU/RSIS/RMDS is used to connect with the DKAdmin/DKBackup
PC.
6. Use Program 77-1 (LED 14 and 15) if IMDU or RMDS is used to connect to the
DKAdmin/DKBackup PC.
128
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Calling Strata DK Using the Dialer
Calling Strata DK Using the Dialer
The DK Dialer is used only to establish a modem-modem or DIU to DIU/modem connection
between the DKAdmin/DKBackup PC and the DK maintenance modem. The DK Dialer is not
used when connecting the DKAdmin/DKBackup PC directly to the Strata DK TTY port.
➤ To call Strata DK using the dialer
1. From the File Menu, type d to select the Dial DK option and the Customer List screen
displays.
2. Highlight the Customer Strata DK you wish to dial.
Note
It is not necessary to use the Select Customer option, when using the Dial DK option.
3. To set up DIU, modem, or “after connect” dialing strings for the selected customer, press
Enter. If the dialing strings were set previously, go to next step.
4. Press F2 to connect DIU to DIU (see Figure 17 on Page 131), press F4 or F5 to connect
modem to modem (see Figure 18 on Page 132), or Press F4 to connect modem to modem
pool and then dial the PDIU-DS connected to the TTY port (see Figure 20 on Page 135),
or press F3 to connect DIU to modem pool and then dial customer Strata DK (see Figure
22 on Page 139).
5. When Function keys F2 ~ F5 are pressed after selecting a customer from the Dial DK
Option, DKAdmin/DKBackup sends the following with each of the Function Keys. Only
one Function Key should be used to connect with the DK maintenance modem.
♦
Pressing F2 sends the Communication Setup DIU Initialization String and the
Customer DIU String.
♦
Pressing F3 sends the Communication Setup DIU Initialization String, the Customer
DIU String, the Communication Setup Modem Initialization String, the Customer
Modem String, and, if a connection is established, the After Connect String.
♦
Pressing F4 sends the Communication Setup Modem Initialization String, the
Customer Modem String, and, if a connection is established, the After Connect String.
♦
Pressing F5 sends the customer Modem String, and, if a connection is established, the
After Connect String.
Notes
●
●
●
The DK security code can be set on the After Connect line in each Customer File setup so
it will be sent automatically to the Strata DK after connecting the DKAdmin/DKBackup
PC to the Strata DK remotely via modems. Setting the DK security code in the After
Connect String is optional.
In some cases, when connecting to older Release 1 processors or during heavy traffic
conditions, the After Connect string may be sent and not recognized by the Strata DK. If
this should occur, do not enter the DK security code in the After Connect string.
After completing a DKAdmin/DKBackup session via modems or DIUs, always use the
Hangup Connection option in the File Menu to drop the connection. Once the option is
activated, DKAdmin/DKBackup sends the modem escape sequence +++ and then the
reset and hangup commands ATZ H, closing the communication link to the DK. Make
sure the modem escape sequence is set to +++ (modem register, S2=43) before using the
DKAdmin/DKBackup PC with modems or DIUs.
129
Direct Connection to Strata DK ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Direct Connection to Strata DK
PC COM Port
PPTC-9 (PC 9-pin Adaptor)
or PPTC-25F
3-pair Modular Cord
(Telephone type, cross-pinned)
(50 Feet Maximum, 24AWG wire)
DK Backup/Admin
Personal Computer
Customer Strata DK
RSSU, RSIU,
TTY TSIU, WSIU
Port or RSIS
PIOU, PIOUS
(SW3 – TTY Position)
0918
Program 03 Code 41 for RSSU,
PIOUS, or PIOU slot.
Program 03, Code 49 for RSIU
slot 11.
Program 76 for RSIU, RSIS, TSIU or
WSIU TTY port setup
Figure 16
DKAdmin/DKBackup PC Directly Connected to Strata DK—50 ft. Maximum
Important! DK Dialer Setup is not required for direct connection. Connection is always
established; select customer and proceed with Administration or Backup.
130
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––– Connection to Strata DK Via Toshiba Data Interface Units
Connection to Strata DK Via Toshiba
Data Interface Units
PC COM Port
Customer Strata DK
PC to Modem Type
Cable (Dealer Supplied)
6-pair Modular Cord
(Telephone type,
cross-pinned)
(SW1-4 Off)
DK Backup/Admin
Personal Computer
Digital
Telephone with
PDIU-DI
or RPCI-DI
(integrated)
Station
DK Prog 20;
LED 01, 02, and 17
ON for PDIU-DI
or RPCI-DI Port
Figure 17
RSSU, RSIU, TSIU,
WSIU or RSIS1
PPTC25MDM
PDIU-DS (YYY)
***
(yellow)
TTY
Port PIOU, PIOUS 1
(SW3 – TTY Position)
2
PDKU
(SW1-4
DK Prog. 20: LED 01,
Off)
04 and 17 ON for PDIU-DS Port
(2-pair - 1000 feet maximum, 24 AWG wire)
2
PDKU
3093
Notes
1.
Program 03 Code 41 for RSSU, PIOU, PIOU(S) slot.
Program 03, Code 49 for RSIU Slot 11.
Program 76-1, 76-2 for RSIU, RSIS, TSIU, or WSIU TTY Port setup.
2.
Program 03 Code 62 or 64 for PDKU slot.
3.
PDIU-DS Jumper plugs (P1-P9) must be set to the B-C position when
connected to the TTY port.
DKAdmin/DKBackup PC Connected to Strata DK Via Toshiba Data Interface Units—1000 ft.
Maximum
Customer Dialer Setup
♦
DIU String: ATS2=43~~~ATDDYYY
(YYY is the intercom or directory number of the PDIU-DS connected to the TTY port)
Note
~~~ must be entered to send the carriage return signal following ATS2=43.
♦
Modem String:
(nothing)
♦
After Connect String:
(nothing)
To Make Connection
1. From File Menu, select Dial DK and press Enter
2. Highlight the customer form the customer list (scroll with arrow key or type initials)
3. Press F2 to establish the DIU to DIU connection. (The DIU string will be sent from the
DKAdmin/DKBackup COM port.)
4. After connection is established, select desired function from the DKAdmin/DKBackup
Main Menu.
5. After the DKAdmin/DKBackup session is complete, go to the File Menu and press h to
hang up the connection.
131
Remote Modem Connection to External Modem/TTY Port –––––––––––––––––––––––––––––––––––––––––––––––
Remote Modem Connection to External
Modem/TTY Port
CO Line
PIOU, PIOUS
(SW3 – TTY Position)
Public
Telephone
Network
External
Modem
CO Line or RSTU Port
(assigned to ring modem)
TTY
Port
0920
3 Pair Modular Cord
Turn off data compression.
Standard PC/
Modem Cable
Figure 18
RSSU,RSIU, RSIS,
TSIU, or WISU
PPTC25MDM
(yellow)
Remote
Modem
DK Backup/Admin
Personal Computer
Customer Strata DK
External Modem or
Built-in to PC Modem
PC COM Port
(Telephone type, cross-pinned)
External modem must have the following AT
commands set:
(S0=1, B1,E0,L2,M1,Q1,V1,X4,Y0,&C1,&D2,&G0)
Turn off data compression.
DKAdmin/DKBackup PC Remote Modem Connected to Strata DK External Modem/TTY Port
(Direct Modem to Modem Call)
Communication Setup
(See Communication Setup in Chapter 8 – Options Menu.)
♦
Use default values for direct modem init. If using a fax/modem, you may have to include
&Q6 or &K0 into the modem initialization string to turn off data compression.
Customer Dialer Setup
♦
DIU string:
(nothing)
♦
Modem string: ATDTX...X
(X...X is the telephone number of CO line that rings the external modem).
♦
After connect string:
DK Security Code (optional)
To Make Connection
1. From the File Menu select the Dial DK and press Enter.
2. Highlight customer.
3. Press F4; DKAdmin/DKBackup causes remote modem to go off-hook and dial the
external modem. (The Modem Initialization String and the Modem String will be sent
from the DKAdmin/DKBackup COM port.)
Note
You may press F5 in this step to send the customer modem string only and not the
modem initialization string.
4. After remote modem and external modem establish communications (handshake),
DKAdmin/DKBackup will flash back to the DK Dial Option. At this point you may
proceed with DKAdmin/DKBackup.
132
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––––––––– Voice Call Transferred to Modem Connection
5. After the DKAdmin/DKBackup session is complete, go to the File Menu and press h to
hang up the connection.
Voice Call Transferred to Modem Connection
(Strata DK IMDU, RMDS, or External Modem)
PPTC25MDM
3-Pair Modular
DK Backup/Admin
Personal Computer
PC to Modem Type
Cable (Dealer Supplied)
TTY
RS-232
Line
RSTU
External Modem2
CO Line
Public
Telephone
Network
Remote
Modem1
PIOU / PIOUS
IMDU Modem
SW3, or RSIU
/RMDS modem2
RCOU
CO Line
External modem must have the following AT
commands set:
Standard
Telephone
Customer Strata DK
(yellow)
(Telephone type, cross-pinned)
PDKU
Port
0921
(S0=1, B1,E0,L2,M1,Q1,V1,X4,Y0,&C1,&D2, &G0)
Turn off data compression.
Digital
Telephone
Voice Path
Data Path
Notes 1. External or Built-in to PC. Turn off data compression.
2. Either IMDU, RMDS, or External modem can be used to connect remotely. If IMDU
is used, put SW3 in the Modem position; if an External modem is used, put SW3 in
the TTY position. Refer to Progams 76 and 77-1 to setup RMDS modem.
Figure 19
DKAdmin/DKBackup PC Modem Connected to Strata DK System Built-in IMDU, RMDS (or
External Modem) Voice Call First, then Modem to Modem Connection
Communication Setup
(See Communication Setup in Chapter 8 – Options Menu.)
♦
Use default values for direct modem init. If using a fax/modem, you may have to include
&Q6 or &K0 into the modem initialization string to turn off data compression.
♦
Direct modem initialization should be: Default.
Customer Dialer Setup
♦
DIU string:
♦
Modem string:
Note
♦
(nothing)
ATX3 D
For some 14.4 or 28.8 fax modems, you may have to enter AT&Q6X3 D.
After connect string:
DK Security Code (optional)
133
Voice Call Transferred to Modem Connection –––––––––––––––––––––––––––––––––––––––––––––––––––––––––
To Make Connection
1. From File Menu, type d.
2. Highlight the customer from the customer list.
3. At the remote site, use the standard telephone (connected to the DKAdmin/DKBackup
remote modem) to call a telephone (or attendant console) at the customer site.
4. When the call is answered, request that the call be transferred to the IMDU or RMDS by
dialing Cnf/Trn + # 1 9; or, if using an external modem connected to the TTY port, by
dialing Cnf/Trn + the external modem (RSTU) station number.
Important! The transferring party must hang up after transferring to the modem.
5. After the call is transferred and you hear modem tone from the IMDU, RMDS, or external
modem, press F5, hang up the standard telephone when the DKAdmin/DKBackup PC
modem goes off-hook. (The Modem String will be sent from the DKAdmin/DKBackup
COM port.) The modems will handshake and connect, the After Connect String is sent to
the Strata DK (if programmed).
Note
If you press F4 in this step, DKAdmin/DKBackup will send the Modem Initialization
String (from the Communications Setup Option) and then the Modem String (from the
Customer File). If using a 28.8 fax/modem with you DKAdmin/DKBackup PC, it may
be necessary to include &Q6 or &K0 in the Modem Initialization String to turn off data
compression.
6. After the connection is established, select the desired function from the Administration
Menu/Backup Menu and proceed.
7. After the DKAdmin/DKBackup session is completed, go to the File Menu and press h to
hang up the connection. The DKAdmin/DKBackup PC sends +++ ATZ H to the
DKAdmin/DKBackup PC modem, closing the communication link to the DK.
Important!
●
●
●
When connected to an IMDU or RMDS modem, the Strata DK will drop the connection if
an incorrect DK maintenance security code is entered during a DKAdmin/DKBackup
backup session.
You may put the DK maintenance security code on the After Connect line in the Customer
File setup. DKAdmin/DKBackup sends the DK security code automatically after the
modem in the Strata DK and the DKAdmin/DKBackup modem establish connection. The
data set in After Connect is sent after modem connection is established whenever F3, F4,
or F5 is used.
If the DKAdmin/DKBackup PC/modem connects to the Strata DK modem but then
DKAdmin/DKBackup closes the COM port immediately, perform the following steps and
try again:
●
●
●
134
Make sure DKAdmin/DKBackup modem baud rate is the same as the Strata DK
modem baud rate.
Run the ReIndex Files option from the DKAdmin/DKBackup Options/System Utilities
Submenu.
Remove the DK security code from the After Connect String.
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Remote Modem Connection to Modem Pool
Remote Modem Connection to Modem Pool
Customer Strata DK
3-pair Modular Cord
(Telephone type, cross-pinned)
Standard PC / Modem
Cable
Remote
Modem1
CO LINE
CO Line
PDIU-DS (YYY)
3
PPTC25MDM
Public
Telephone
Network
PDKU
(yellow)
PDIU-DS (XXX)
4
PDKU
External
Modem Pool
DK Backup/Admin
Personal Computer
RSSU, RSIU,TSIU,
WSIU or RSIS2
TTY
Port PIOU, PIOUS2
(SW3 – TTY Position)
Turn off data compression.
0922
See Figure A-7 for PDIU-DS
modem pool configuration
External modem must have the following AT
commands set:
(ATS0 = 1, ATB1_E0_L2_M1_Q1_V1_X4_Y0_&C1_&D2_&G0)
Turn off data compression.
Notes 1. External or Built-in to PC.
2. Program 03 Code 41 for RSSU, PIOU, PIOU(S) slot.
Program 03, Code 49 for RSIU Slot 11.
Program 76-1, 76-2 for RSIU, RSIS, TSIU, or WISU TTY Port setup.
3. Program 03 Code 62 or 64 for PDKU slot.
4. PDIU-DS Jumper plugs (P1-P9) must be set to the B-C position when connected to the TTY port.
Figure 20
DKAdmin/DKBackup PC Remote Modem Connected to Strata DK Modem Pool – Then Auto
Dial Modem Pool DIU to Strata DK DIU/TTY Port.
Communication Setup
♦
DIU initialization string: use default values. Use default values for direct modem init. If
using a fax/modem, you may have to include &Q6 or &K0 into the modem initialization
string to turn off data compression.
♦
Direct modem init should be: default
Customer Dialer Setup
♦
DIU string:
(nothing)
♦
Modem string: ATDTXXXXXX.
(XXXXXX is the external modem CO line number)
♦
After connect string: AT~~~ATDDYYY~~~
(YYY is the intercom number of the PDIU-DS connected to the TTY Port. (~~~ must be
used to send carriage return signals.) The DKAdmin/DKBackup dialer sends this string to
connect the PDIU-DS (XXX) to PDIU-D (YYY) when it detects (connect 1200) that the
remote modem has connected to the external modem.
135
Remote Modem Connection to Modem Pool ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
To Make Connection
1. From the File Menu select Dial DK and press Enter.
2. Highlight the customer form the customer list.
3. Press F4 to establish remote modem to external modem connection; the Modem
Initialization String, the Modem String, and the After Connect String will be sent from the
DKAdmin/DKBackup PC COM port.
(After the modems connect, the “After connect” string will be sent out to cause PDIU-DS
(XXX) to connect to PDIU-DS (YYY). DKAdmin/DKBackup goes back to the File
Menu.)
4. Complete the DKAdmin/DKBackup administration functions.
5. After the DKAdmin/DKBackup session is completed, go to the File Menu and press h to
hang up the connection.
136
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––– PC DIU/DIU Modem Pool Connection to Strata DK Modem
PC DIU/DIU Modem Pool Connection to Strata DK
Modem
Voice Call First, then Modem to Modem Connection
DK Backup/Admin
Personal Computer
Remote Digital
Telephone with PDIURemote Strata DK
D2 or RPCI-DI
COM
Port
Customer Strata DK
2
RCOU
PDKU
RS-232
Cable
1
Public
Telephone
Network
RSTU
RCOU
PIOU or
PIOUS with
IMDU Modem
SW3 Modem
Position or
RSIU with
RMDS
RSTU
0923
CO Lines
• SW1-4 Off
• Prog 20: LED 01,
02 and 17 ON for
PDIU-DI Port
PDIU-DS
RS232
Remote
Modem Pool
Attendant
Digital
Telephone
Notes
1. Program 03 Code 62 or 64 for PDKU slot.
2. Program 39 The remote digital telephone must be equipped with
the Data, Data Release, and Modem buttons.
See Figure A-8 for PDIU-DS/
Modem Pool Configuration
Program 21 Assignment
Figure 21
Voice Path
Data Path
DKAdmin/DKBackup PC DIU/DIU Modem Pool Connected to Strata DK Modem – Voice Call
First, Then Modem to Modem Connection.
Communication Setup
♦
Use default values.
Customer Dialer Setup
♦
DIU string:
(nothing)
♦
Modem string:
♦
After connect string:
ATD#42
(nothing)
137
PC DIU/DIU Modem Pool Connection to Strata DK Modem ––––––––––––––––––––––––––––––––––––––––––––––
To Make Connection
1. Select Customer from the Dial DK Option.
2. Call attendant at customer Strata DK from remote digital telephone (voice call using
telephone handset).
3. From the remote digital telephone, press the Modem button to reserve the remote modem.
The Modem button LED flashes.
4. When attendant answers, request to be transferred to the IMDU or RMDS (attendant must
press Conf + # 1 9) and ask attendant to hang up.
5. When you hear IMDU or RMDS modem tone, press the Data button on the remote digital
telephone and then press F5 (voice/modem) on the DKAdmin/DKBackup PC keyboard.
The call is picked up by to the RSTU remote modem, disconnecting the voice path, and
establishing the data path between the Strata DK modem, the PDIU-DS modem and the
remote digital telephone PDIU/RPCI. The Data and Modem button LEDs are red steady.
6. After the IMDU or RMDS and remote modem communicate (handshake), proceed with
DKAdmin/DKBackup.
7. After the DKAdmin/DKBackup session is complete, go to the File Menu and press h to
hang up the connection.
138
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––– PC DIU/DIU Modem Pool Connection to Strata DK Modem
PC DIU/DIU Modem Pool Connection to Strata DK
Modem
DIU to DIU Connection, then Modem to Modem Connection
DK Backup/Admin
Personal Computer
COM
Port
Digital
Telephone
with PDIU-D2
or RPCI-DI
Remote Strata DK
RCOU
PDKU *
RS-232
Cable
2-pair
(1000 ft
maximum)
• SW1-4 Off
• Prog 20: LED 01,
PDIU-DS
02 and 17 ON for
PDIU-DI, RPCI-DI
Port
See Figure A-8 for
PDIU-DS / Modem
Pool Configuration
Figure 22
Customer Strata DK
Public
Telephone
Network
RSTU
Directory
Number XXX
or Intercom
Number XXX
RCOU
PIOU or
PIOUS with
IMDU Modem
SW3 Modem
Position or
RSIU with
RMDS
CO Lines
0924
Program 03 Code 41
for PIOU or PIOUS.
Remote
Modem
RS232
* Program code 62 or 64 in
Program 03 for PDKU PCBs
that support PDIUS.
Program 03 Code 49
for RSIU with RMDS
Program 76 with 77-1
for RSIU with RMDS
setup
DKAdmin/DKBackup PC DIU/DIU Modem Pool Connected to Strata DK Modem – DIU to
DIU Connection, then Modem to Modem Connection.
Communication Setup
♦
Use default values.
Customer Dialer Setup
♦
DIU string: ATS2=43~~~ATDDXXX
(where XXX is the intercom or directory number of the PDIU-DS modem pool)
♦
Modem string: ATDTY...Y
(where Y...Y is the CO line access code plus the telephone number of the CO line that will
ring the IMDU or RMDS modem)
♦
After connect string:
DK security code (optional)
139
PC DIU/DIU Modem Pool Connection to Strata DK Modem ––––––––––––––––––––––––––––––––––––––––––––––
To Make Connection
1. Highlight Customer from the Dial DK Option and press Enter.
2. Highlight the appropriate customer, then press F3; the digital telephone DIU will connect
to the remote modem PDIU-DS and then the remote modem will go off hook and seize a
CO line and dial the CO line which rings the IMDU (normal ringing assignments in Strata
DK Programs 81~89).
Pressing F3 causes the DIU Initialization String, the DIU String, the Modem Initialization
String, and the Modem String to be sent from the DKAdmin/DKBackup PC COM port in
the order described here.
3. After the IMDU or RMDS and remote modem communicate (handshake), proceed with
DKAdmin/DKBackup.
4. After the DKAdmin/DKBackup session is completed, go to the File Menu and press h to
hang up the connection.
140
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– PDIU-DS Modem Pool Installation
PDIU-DS Modem Pool Installation
A B C
P5
P1
P2
SIDE GROOVES
P7
W6
W8
P4
P3
W3
EX.
POWER
PERCEPTION
W1
W2
DTE/MODEM
JUMPER PLUGS
P1~P9
SW1
P6
BOTTOM
PANEL
P8
PDIU-DS
PCB
P9
0925DK
Figure 23
External Modem to Strata DK TTY Port Connection
To Make Connection
When connecting a PDIU-DS to a modem for modem pool operation (see Figures 20 to 22),
set up the PDIU-DS and modem per Steps 1 ~ 7 below.
1. PDIU-DS P1 through P9 jumper connections/option switch settings:
a. Remove PDIU-DS cover.
b. Install all PDIU-DS jumper-plugs except P3 and P4 across B-C.
c. Remove jumper plugs from P3 and P4.
d. Solder on or wire wrap W6 and W8 jumper wires as shown (W6 and W8 are dealersupplied)
e. PDIU-DS SW1 option switch settings:
♦
SW1-2 and SW1-4 should be on (down).
♦
W1-1 and SW1-3 should be off (up).
141
PDIU-DS Modem Pool Installation ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
2. PDIU-DS port Program 20 options:
LED 01, 02, 04, and 17 on; all other LEDs off for PDIU-DS port if connecting the modem
to a CO line; if connecting the modem to an RSTU port, turn on LED 01, 02, 03, 04, and
17 for the PDIU-DS port.
Notes
●
●
LED 02 must be turned off until the AT commands shown in 3 below have been set on the
modem connected to the PDIU-DS. After the listed AT commands are sent to the modem,
LED 02 in program should be turned on for the PDIU-DS port.
Only turn LED 03 on if the telephone/PDIU-DI modem pool key (Program 39-code 455)
is required. Otherwise turn LED 03 off. If LED 03 is OFF, the PDIU-DS READY LED
will indicate the modem carrier detect status; and, the PDIU-DS will beep when a PDIUDI connects to it. If LED 03 is ON, the telephone modem key will indicate modem pool
status but the PDIU-DS READY LED will always be off and the PDIU-DS will not beep
when a PDIU-DS connects to it.
3. The following AT command line must be sent to the modem (sent via DK Dialer Modem/
DIU initialization string):
ATS0=1 S2=43 E0 Q0 &C1 &D2 V1 &W0 &Y0 <CR> (See Note 1 above.)
4. If connecting the modem to an RSTU port, use Program 21 to assign the PDIU-DS port to
the RSTU port. Use Program 39 to assign DATA, DATA RELEASE, and MODEM keys to
digital telephones that use the modem pool.
5. Connect the modem “line” to a CO line or RSTU port.
6. Connect the PDIU-DS modular jack to the PDKU port assigned in Program 20.
7. Connect the modem RS-232 connector to the PDIU-DS RS-232 connector with a straight
DB-25 to DB-25 (male to male) cable.
Important! Make sure all PDKU PCBs slots that support PDIU-DS or PDIU-DI are
programmed with Code 62 or 64 in Program 03.
External Maintenance Modem Installation
See Figures 18 and 19, as applicable, and install the external modem in accordance with the
following steps:
Note
The Toshiba PPTC RS-232 modular-to-DB25 adapter is factory configured for ASCII
terminal connection. Pins 2 and 3, and Pins 8 and 20 of the adapter must be reversed
on the DB25 end for external modem connection (see wiring diagram below).
1. Connect the modular cord from the RSSU, PIOU or PIOUS TTY port to the PPTC adapter
and then to the external maintenance modem RS-232 25-pin connector.
2. Connect the external maintenance modem line-side to a dedicated CO line, tip and ring
(see Figure 18 on Page 132) or to a dedicated standard telephone port, tip and ring (see
Figure 19 on Page 133). Refer to Chapter 8 – DK16e/DK424 Universal Slot PCB Wiring
in the Strata DK Installation and Maintenance Manual for wiring/interconnecting details.
3. Set the PIOU or PIOUS SW2 switch to match the modem or terminal baud rate:
♦
142
Push in for 300 bps (baud rate indicator CD4 is lit); let out (by pushing again) for 1200
bps (CD4 is not lit), RSSU is always 1200 bps. Use 1200 bps with DKAdmin/
DKBackup.
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– PDIU-DS Modem Pool Installation
4. Set the PIOU or PIOUS SW3 switch to the TTY position (RSSU is always TTY, SW3 is
not required).
Note
The PIOU or PIOUS SW3 switch is set to the MODEM position for IMDU operation
only.
5. Set the P13 jumper plug on the PIOU to the BELL configuration, or cut the W4 jumper on
the PIOUS (also for BELL configuration).
Note
The P13 (PIOU) and W4 (PIOUS) CCITT configurations are not normally used in the
USA.
6. Use Program 03, Code 41 for PIOU, PIOUS, or RSSU TTY port; or, Code 49 for RSIU/
RSIS, Slot 11. If using RISU or RSIS, set the appropriate TTY port and TTY port baud
rate using Program 76.
7. Set the communication parameters of DKAdmin/DKBackup to: 1200, 2400, or 9600 BPS,
7 data bit, even parity, and one stop-bit. This is done from the DKAdmin/DKBackup
Options/System Installation/Communication Setup Option.
8. Use the DKAdmin/DKBackup “Dial DK” function to call the External modem from the
DKAdmin/DKBackup PC as follows:
♦
If the External modem is connected to a dedicated CO line, call the CO line number to
establish modem communication (see Figure 18 on Page 132).
♦
If the External modem is connected to a standard telephone port, call a Strata DK CO
line that can be transferred to (or programmed to ring) the standard telephone modem
port to establish modem communication. It is also possible to establish
communications by calling in on a Strata DK DISA DID, or Auto Attendant, CO line
and dialing the intercom number of the modem connected to the standard telephone
port (see Figure 19 on Page 133).
143
PDIU-DS Modem Pool Installation ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
PPCT (Modular to DB25) Adaptor, Modified Wiring for Connecting TTY Jack to
an External Modem (only if null-modem adaptor is not used with PPTC):
PIOU/PIOUS, TTY Jack
Modular Pin Number
PPTC1A-5M Adaptor
Modular Pin No.
DB25 Pin No.
Modem
RS-232
Lead Name
1
to
RD
RD,
6 to
2*
TD
2
to
TD
TD,
5 to
3*
RD
3
to
DSR
DSR,
4 to
6
DSR
4
to
DTR
DTR,
3 to
8*
DCD
5
to
DCD
DCD,
2 to
20*
DTR
6
to
SG
SG,
1 to
7
SG
4 Jumper to 5
RTS to CTS
0926
Important! *PPTC1A-5M, pins 2 & 3 and pins 8 & 20 must be reversed in the field, as
shown, for modem connection. Set Hayes modem to track status of carrier
detect signal (AT and C1) and to answer (ATS0 = 1).
Figure 24
144
External Modem to Strata DK TTY Port Connection
DKAdmin/DKBackup
DK424 RCTUE/F
Upgrade Using DKAdmin
B
This appendix discusses considerations and steps for upgrading the Strata DK424 digital
business telephone system to an RCTUE/F processor.
DKAdmin software is required to upgrade a DK14, DK16e, DK40 or any DK280/DK424
RCTUA, RCTUB, RCTUBA/BB, or RCTUC/D database to an RCTUE/F processor.
DKAdmin requires the red 280Admin software protection key installed on the PC LPT1
printer port. This is the same red key used for running 280Admin.
For best results DKAdmin must be installed on a PC with a Pentium processor with 16MB of
RAM.
➤ To install DKAdmin
➤ See Chapter 2 – Installing DKAdmin for step-by-step instructions.
➤ To run DKAdmin
➤ At the DOS prompt or Windows Run command screen, change to the 280Admin path and
type: dkadmin and press Enter to run the program.
Upgrading to RCTUE/F
The upgrade can be completed on- or off-site. Before upgrading, use DKAdmin to create a
new customer file and download the existing RCTU database. This customer file can be used
as a back-up for your existing RCTU processor and should not be used in the upgrade process.
Off-site Upgrade
If you have a Strata DK280 or DK424 at your dealer office, you can save time and travel, by
downloading an existing database from the customer to your site via modem. Once initialized
and upgraded you can then deliver and install the upgraded PCB at the customer site.
➤ To do an off-site upgrade
1. From the File Menu, type m to select the Maintain Customer File function.
2. Create a new customer database by selecting the existing DK16e or RCTU (A, B, BA/BB,
or C/D) and Release (Release 1/Release 2 or Release 3 version).
3. From the File Menu, type s to select the Select Customer function.
4. Highlight the new customer and press Enter.
DK424 RCTUE/F Upgrade Using DKAdmin
145
Upgrading to RCTUE/F ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5. Using the Backup/Restore Data function on the Administration Menu, download the
complete customer database via modem or disk by pressing F2 then F3.
After the customer database is downloaded and built, it can be upgraded to the RCTUE/F
processor.
6. Install the RCTUE/F processor into the DK280 or DK424 base cabinet (see the Strata
I&M Manual for more details). Remove the MBJU (DK424 Base only).
7. From the programming telephone, run Program 91-9 twice to initialize the RCTUE/F
processor.
8. From the programming telephone run Programs 03, 76, and 77-1 to set up the TTY
interface port.
9. Turn the system power off for five seconds then turn the power back on.
10. Connect the DKAdmin PC to the system TTY interface port; check communication
between the DKAdmin program and RCTUE/F processor is operating properly.
11. Using DKAdmin, select the customer database created in Step 2.
12. Check the PCB code for the TTY PCB (PIOU, RSIU, etc.) is set properly in Program 03.
13. From the Administration Menu, select the Back/Restore Data function and press Enter.
Press F5 to select Upgrade.
14. Follow the upgrade steps in DKAdmin; select the RCTUE/F processor. Answer No to
“Backup From DK First?” and No to “Pull Program 03?”.
15. After DKAdmin upgrades and uploads the customer database, it prompts you to “Perform
Automatic Power OFF/ON”; answer Yes. DKAdmin runs Program 91-2, then prompts
you to receive data to complete the upgrade process; answer Yes. DKAdmin downloads
the upgraded RCTUE/F database and builds the customer file.
16. The upgrade is now complete. Install the upgraded RCTUE/F at your customer site.
On-Site Upgrade
If upgrading on-site, the DKAdmin upgrade process pulls the current existing customer
database.
➤ To do an on-site upgrade
1. Connect the DKAdmin PC to the system TTY interface port; check that DKAdmin is
communicating with the existing RCTU processor.
2. From the File Menu, type m to select the Maintain Customer File function.
3. Create a new customer database by selecting the existing DK16e or RCTU (A, B, BA/BB,
or C/D) and Release (Release 1/Release 2 or Release 3 version).
4. Select the new customer created in Step 3
5. From the Administration Menu, select the Back/Restore Data function and press Enter.
Press F5 to select Upgrade.
6. Follow the upgrade steps in DKAdmin; select the RCTUE/F processor. Answer Yes to
“Backup From DK First?” and Yes to “Pull Program 03?”. DKAdmin downloads the
database from the existing RCTU processor.
7. After DKAdmin downloads the database from the existing RCTU processor, DKAdmin
prompts you to change the processors etc. (i.e., turn power off, remove the existing
146
DKAdmin/DKBackup
––––––––––––––––––––––––––––––––––––––– Important Things to Do After Upgrading to an RCTUE/F Processor
processor, remove the MBJU from DK424 Base Cabinet per Chapter 5 – DK424
Installation in the Strata I/M Manual, and install the RCTUE/F processor).
8. From the programming telephone run Program 91-9 (twice) to initialize the RCTU E/F
processor.
9. From the programming telephone run Programs 03, 76, and 77-1 to set up the TTY
interface port.
10. Turn system power off for five seconds then turn power back on.
11. Continue the upgrade by following the DKAdmin prompts.
12. After DKAdmin upgrades and uploads the customer database, it prompts you to “Perform
Automatic Power OFF/ON”; answer Yes. DKAdmin runs Program 91-2, then prompts
you to receive data to complete the upgrade process; answer Yes. DKAdmin downloads
the upgraded RCTUE/F database and builds the customer file.
The upgrade is now complete.
Important Things to Do After Upgrading to an RCTUE/F
Processor
♦
Using DKAdmin, run Program *03 to identify DK424 cabinets.
♦
If installing line and/or station PCBs in slots 07 and 08 of a DK424 expansion cabinet,
circuit line and port numbers in slots that follow will shift. It is recommended you move
the appropriate station and line cables back to the new installed PCBs. This insures that
telephone and line programs match the physical ports and lines.
♦
Do not try to swap or relocate ports in Program 01 or 02 to match port programming to
physical connections.
♦
When using an RCTUE/F processor in a DK424 Base Cabinet, you must remove the
MBJU from between the R11 and RCTU slot of the DK424 Base Cabinet.
♦
In the above configuration, only DK424 Expansion Cabinets provide eight universal PCB
slots (S_1 to S_8). DK280 Expansion Cabinets only provide six universal slots (S_1 to
S_6) in this or any other configuration of RCTU processor and Base Cabinet (see the
Strata I&M Manual for more configuration details).
♦
ACD overflow assignment codes in Programs 14-4, 14-5, and 14-6 have been upgraded to
the new codes in the RCTUE/F.
♦
Station speed dial codes *10-*49 have been upgraded to the new RCTUE/F codes *100*139, respectively, in REPALL and Programs 29, *29, 39, and 59.
♦
ACD and IMDU/RMDS port numbers have been upgraded to the new RCTUE/F codes in
Programs *09 and 71.
DK424 RCTUE/F Upgrade Using DKAdmin
147
Important Things to Do After Upgrading to an RCTUE/F Processor ––––––––––––––––––––––––––––––––––––––––
148
DKAdmin/DKBackup
Upgrading Strata DK Systems to
DK424 Release 4.0
C
The following important items must be considered when upgrading the DK14, DK16e, DK40,
DK280, and DK424 Release 1~3 systems to a DK424 Release 4.0.
A new feature in DK424 Release 4.0 is increased station capacity in systems containing Tie
and Direct Inward Dialing (DID) lines. In Release 4.0, the station capacity of systems that
contain Tie/DID lines increases due to Release 4.0 eliminating automatic assignment of station
ports to DID and Tie lines. Tie and DID lines provided by RDDU, RDTU, RPTU, REMU, and
PEMU circuit cards do not use station ports.
This appendix provides instructions and examples of how DKAdmin/DK Backup, Release 4.0
adjusts for station port shifting caused by Tie and/or DID lines when upgrading to DK424,
Release 4.0 software and above. This phenomenon occurs only when upgrading to DK424
Release 4.0 processors in systems that have station PCBs installed in higher numbered slots
than Tie/DID line PCBs.
Table 8 shows the different DK upgrade possibilities using the Release 4.0 version of
DKAdmin/DKBackup. For example, you can upgrade from an RCTUA, R3 to an RCTUBB,
R4; however, you cannot upgrade an RCTUA, R3 to an RCTUD, R1/R2.
Table 8
DKAdmin or DKBackup, Release 4.0, Upgrade Configurations
Upgrade To ⁄
Upgrade From‹
DK14
DK16e
DK40
R1
R1
R1
RCTUA
R1
RCTUBB
R3
R4
X
X
R4
X
DK16e
R1
DK40
R1
X
X
R1
X
X
RCTUA
X
RCTUB
R1/R2
R3
R3
X
X
RCTUB
RCTUBB
R3
R4
R3
R4
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
RCTUD
RCTUF
X
X
X
X
X
X
X
X
X
R4
R1/
R2
R3
RCTUF
R3
R4
R1/
R2
RCTUD
R1/R2
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
R4
X
R3
X
X = an upgrade is available.
Upgrading Strata DK Systems to DK424 Release 4.0
149
DK424 Release 4.0 Upgrade Procedure –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
DK424 Release 4.0 Upgrade Procedure
1. Using DKAdmin or DKBackup Release 4.0, download the customer data from the
currently installed processor. Save this “Customer” data as a backup in case you must reinstall the current processor and/or processor ROM/Flash memory release level.
Note
You must use DKAdmin or DKBackup Release 4.0 for this procedure. Prior releases
of these programs do not provide DK Release 4.0 Upload/Download/Upgrade
capabilities.
2. Using DKAdmin or DKBackup, create a new customer for the upgrade.
Important! When creating the new customer, select the currently installed processor type and
release level—not the R4.0 Release level.
3. Using DKAdmin or DKBackup, select the customer created in Step 2 (not Step 1).
4. Start the upgrade procedure, using the Upgrade (F5) function from the “Backup/Restore
Data” menu.
5. Choose Yes when prompted to Backup From DK First.
6. After the current data is downloaded, follow the DKAdmin/DKBackup screen instructions
to change the processor and/or ROMs/flash memory and reinitialize. The procedure for
changing ROMs and flash memory is provided in figures on the following pages of this
appendix.
Important! When changing the processor and ROM/flash memory for the “Upgrade to”
processsor, you can add one RSIU to complete the upgrade at 9600 bps.
However:
●
Do not add a new station or Tie/DID line PCBs.
●
Do not change the order in which the PCBs are installed in the slots.
●
Be sure to reinitialize the “Upgrade to” processor twice and set the DK TTY
port with Programs 76 and 03.
7. Continue with the upgrade procedure as prompted by the DKAdmin or DKBackup screens
until the process is complete.
Note
150
An upgrade example, “DK424 Release 4.0 Upgrade Programming Example”
on Page 154, describes what changes take place in the customer data during the
DKAdmin/DKBackup upgrade procedure to make the upgrade transparent to the end
user.
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––– Upgrading Strata DK Systems to DK424 Release 4.0
Upgrading Strata DK Systems to DK424 Release 4.0
1. Power down the system before removing and installing the processor card(s). Figure 25
shows the slot placement of the processor cards.
2. Remove only the RCTUA, RCTUBB, RCTUD, or RCTUF.
3. Remove the MOH connection, if required.
Heartbeat LED
Heartbeat LED
P2
P2
P2
P2
P11
P3
P11
P3
To RSIU if installed
To RSIU if installed
RCTUD only
RCTUBA
or
RCTUC
RCTUBB,
RCTUA,
or RCTUD
Slot R11
Figure 25
RCTUE
Slot RCTU (Base Cabinet)
RCTUF
Slot R11
1394
Slot RCTU (Base Cabinet)
1924
RRCU Removal and Component Placement
4. Remove the RRCS DTMF PCB on the RCTU card, if equipped (see Figures 26~29).
Backplane Connector
RRCS
Connectors
P5
P4
P1
Install in “RCTU” Slot
Tone
ROM
Upgrade Label
Feature Upgrade
Connectors
(not used)
Figure 26
U3
ON
BATT
P12
OFF
RAA4-6
RAA4-5
IC17 IC18 IC15 IC16
RRCS
P11
Connectors
P3
P2
RCTUA4
CBRUK
Program
ROMs
IC15, 16, 17,
and 18
VR1
Heartbeat LED
RAA4-8
RAA4-7
IC12
RCTUA4
Software
Version
R4 =
RKYS
Key Socket
BGM and MOH
Interface
(RCA Jack)
BGM/MOH Volume Control
To RSIU
1366
RCTUA Printer Circuit
Upgrading Strata DK Systems to DK424 Release 4.0
151
Upgrading Strata DK Systems to DK424 Release 4.0 –––––––––––––––––––––––––––––––––––––––––––––––––––
Backplane Connector
Software
Version
R4 =
P1
RBA4-0
RBA4-2
IC12
Install in
“RCTU” Slot
CBRUK
Program
ROMS
IC9, 10, 11, and 12
IC10
IC9
CD5
Heartbeat LED
Upgrade Label
RCTUBB4
RBA4-9
RBA4-1
IC11
U3
To RCTUBA/RSIU
Connectors
P2
P3
RCTUBB4
RKYS
Key Socket
3195
Ribbon Cable to RCTUBA
Figure 27
Ribbon Cable to RCTUBA
(and RSIU if installed)
RCTUBB4 Printed Circuit Board
P8
P7
P1
RCA4-0
RCA4-2
IC12
Software
Version R4 =
ON P9 OFF
Program
ROMS
IC9, 10, 11, and 12
IC10
BATT
IC9
P2
Upgrade
Label
RCTUD4.X P6
P3
P5
To RCTUC (and RSIU, if installed)
To RCTUC
Figure 28
U4
RCTUD4.X
RCA4-9
RCA4-1
IC11
U3
3183
RCTUD4 Printed Circuit Board
Backplane Connector
P9
P10
UP
RRCS
Connectors
CAUTION!
RMMS
Software
Version R4 = X 2 H
REA4X
RCTUE/RSIU
Connectors
P2
Heartbeat LED
RCTUF4
P3
P5
P8
When removing the RMMS
from RCTUF, take off the
RMMS slowly, rocking back
and forth in the direction of
the arrows in the diagram.
RCTUF4
UP
CBRUK
ON BATT OFF
Upgrade Label
RRCS Connectors
Figure 29
152
To RCTUE
To RCTUE (and RSIU, if Installed)
3182
RCTUF4 Printed Circuit Board with RMMS
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––– Upgrading Strata DK Systems to DK424 Release 4.0
5. Using a small screwdriver, carefully remove the four ROMs or flash memory (see Figure
30).
6. Replace with the equivalent ROMs or flash memory in the upgrade kit. Peel the labels
(two locations) off the card.
(back)
Designates Front of Chip
Turn Very Gently
(front)
IC Socket Mounted on
Processor's PCB
Front Direction Marker
Silk-screened on PCB
CAUTION! Be careful not to break the IC socket
or scratch the PCB trace.
Do Not Break
IC Socket
Do Not Scratch PCB
2514
Figure 30
ROM Removal
7. Re-install the RRCS DTMF PCB, if required.
Note
If there are battery straps on the PCB, make sure that they are placed in the “on”
position for the processor card(s) to avoid losing your data.
8. Re-insert the processor card(s), reconnect the ribbon cables and MOH connection, if
necessary. If an RSIU card is being added, shift the card positions accordingly, add the
RSIU PCB in slot 11 and change the ribbon cable to connect the RCTU PCB(s) to the
RSIU.
Note any changes needed to accommodate the displaced card, if necessary. If this creates
extensive changes, it may be better to upgrade without adding the RSIU, get the system
working, and then adjust the card positions to add the RSIU card.
9. Turn the Strata DK system back on and follow the DKAdmin/DKBackup instruction
screens for completing the upgrade.
Upgrading Strata DK Systems to DK424 Release 4.0
153
DK424 Release 4.0 Upgrade Programming Example –––––––––––––––––––––––––––––––––––––––––––––––––––
DK424 Release 4.0 Upgrade Programming Example
Important! When upgrading to DK424 Release 4.0 from a lower release, it is highly
recommended to use the DKAdmin or DKBackup Release 4.0 PC software
program. Trying to upgrade to Release 4.0 manually from the programming
telephone could take many hours.
The following Release 3.0 to Release 4.0 upgrade example demonstrates some basic
programming changes automatically performed by DKAdmin due to station port shifting.
Station port shifting only occurs when station PCBs are in higher numbered slots than Tie and/
or DID lines.
This example does not give you every program change required, nor does it attempt to instruct
you on how to re-program a system upgraded to Release 4.0, using the programming
telephone. This is a simple system upgrade; an actual installed systems can be much more
complex to upgrade.
Cabinet Station Port Counting Before/After Release 4.0 Upgrade
Figures 31 shows the DKAdmin cabinet drawing of a DK424 system with an:
♦
RCTUE3/F3 processor
♦
RSIU interface
♦
16 Digital telephones
♦
4 analog DID lines
Notice that the RDDU PCB increments the station ports by four ports.
Cabinet 1
PCB Type
R11
RCTUE3
PCB Placement per Program 03
RCTU
S11
S12
S13
RCTUF3
RSIU
Port Nos.
S14
PDKU2
RDDU
PDKU2
000~007
008~011
012~019
S15
S16
001~004
Line Nos.
Option/Note
Figure 31
Cabinet Drawing for RCTUE3/F3 Before Release 4 Upgrade
Figure 32 shows the same DKAdmin cabinet drawing after upgrading to an RCTUE3/F4 with
DKAdmin.
Notice that the telephones connected to the PDKU2 in slot 14 were on ports 012~019 but are
now on ports 008~015, respectively. This phenomenon requires many programming changes
to enable the DK system to operate the same as it did prior to the upgrade. DKAdmin/
DK Backup Release 4.0 is designed to make all programming changes automatically to enable
the upgrade to be transparent to the system operation.
Cabinet 1
R11
RCTUE3
PCB Type
Port Nos.
Line Nos.
PCB Placement per Program 03
RCTU
S11
S12
S13
RCTUF4
RSIU
PDKU2
RDDU
000~007
S14
S15
S16
PDKU2
008~015
001~004
Option/Note
Figure 32
154
Cabinet Drawing for RCTUE3/F4 After Release 4 Upgrade
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––– DK424 Release 4.0 Upgrade Programming Example
System/Station Administration Screen Before/After Release 4.0 Upgrade
Figure 33 shows the DKAdmin System/Station Administration Screen of the same DK424
Release 3 system shown in Figure 31. Figure 34 shows the same after upgrading to RCTUE3/
F4 with DKAdmin.
The following table summarizes the changes in Figure 34 after the upgrade:
Before the Upgrade
After the Upgrade
RDDU in Slot 13
Ports 008~011
as DL (or DID) ports
Deleted
Port Range of PDKU2 in Slot 14
Ports 012~019
Ports 008~015
Slot 14 User Names, PDNs, DID numbers, etc.
Ports 012~019
Ports 008~015
Swapped Logical Ports in Slot 14
Ports 013 and 017
Ports 009 and 013
This type of phenomenon must occur on all DK Programs that contain port numbers to provide
a transparent upgrade.
Upgrading Strata DK Systems to DK424 Release 4.0
155
DK424 Release 4.0 Upgrade Programming Example –––––––––––––––––––––––––––––––––––––––––––––––––––
System/Station Administration
CSN
(Cabinet
Slot
No.)
Phy.
Port
No.
PT
Telephone
Location
Log
Port
No.
Int/
PDN
No.
12
000
DT
LOBBY
000
12
001
12
002
DT
DT
12
003
12
Telephone LCD
User Name
VM CF
Id Code
VM MW
Id Code
100
ATTENDANT NO:100
91100
92100
001
101
NO:101
91101
92101
002
102
NO:102
91102
92102
DT
003
103
NO:103
91103
92103
004
DT
004
104
NO:104
91104
92104
12
005
DT
005
105
PHONE RM NO:105
91105
92105
12
006
DT
006
106
NO:106
91106
92106
12
007
DT
007
107
COOK NO:107
91107
92107
13
008
DL
008
108
NO:108
91108
92108
13
009
DL
009
109
NO:109
91109
92109
13
010
DL
010
110
NO:110
91110
92110
13
011
DL
011
111
91111
92111
14
012
DT
FRONT OFFICE
012
112
BOSS NO:112
91112
92112
14
013
DT
PLAY ROOM
017
117
PLAY RMNO:117
91117
92117
14
014
DT
014
114
NO:114
91114
92114
14
015
DT
015
115
NO:115
91115
92115
14
016
DT
016
116
NO:116
91116
92116
14
017
DT
013
113
NO:113
91113
92113
14
018
DT
018
118
NO:118
91118
92118
14
019
DT
019
119
BACK RM NO:119
91119
92119
Figure 33
TELEPHONE ROOM
KITCHEN
BACK ROOM
NO:111
System/Station Administration Screen for RCTUE3/F3 Before Release 4 Upgrade
System/Station Administration
CSN
(Cabinet
Slot
No.)
Phy.
Port
No.
PT
Telephone
Location
Log
Port
No.
Int/
PDN
No.
12
000
DT
LOBBY
000
12
001
12
002
DT
DT
12
003
DT
12
004
DT
12
005
DT
12
006
DT
12
007
DT
14
008
14
009
14
010
14
Telephone LCD
User Name
VM CF
Id Code
VM MW
Id Code
100
ATTENDANT NO:100
91100
92100
001
101
NO:101
91101
92101
002
102
NO:102
91102
92102
003
103
NO:103
91103
92103
004
104
NO:104
91104
92104
005
105
PHONE RM NO:105
91105
92105
006
106
NO:106
91106
92106
KITCHEN
007
107
COOK NO:107
91107
92107
DT
FRONT OFFICE
008
112
BOSSNO:112
91112
92112
DT
PLAY ROOM
013
117
PLAY RMNO:117
91117
92117
DT
010
114
NO:114
91114
92114
011
DT
011
115
NO:115
91115
92115
14
012
DT
012
116
NO:116
91116
92116
14
013
DT
009
113
NO:113
91113
92113
14
014
DT
014
118
NO:118
91118
92118
14
015
DT
015
119
BACK RMNO:119
91119
92119
Figure 34
156
TELEPHONE ROOM
BACK ROOM
System/Station Administration Screen for RCTUE3/F3 After Release 4 Upgrade
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––– DK424 Release 4.0 Upgrade Programming Example
Program Changes Before/After Release 4.0 Upgrade
The following examples show the type of programs and data that must change when upgrading
from DK14/DK16e/DK40 Release 1 and DK280/DK424 Release 1~Release 3 to DK424
Release 4.0. These program changes are required to make the Strata DK operate the same after
the upgrade as it did before; thus making the upgrade transparent to the end user. The changes
apply to all DK424 Release 4.0, RCTU processors: RCTUA, RCTUB, RCTUBA/BB,
RCTUC/D, and RCTUE/F.
Basically, any program that has station ports as data needs to change if the station port
numbers are higher than the pre-upgrade DID/Tie line port numbers. The examples shown
here represent the types of DK programs that require changes when upgrading to Release 4.0.
They are not meant to show all programs since the principles of program changes are the same
for each program type.
The program examples show required programming changes (when upgrading to a DK424
Release 4.0 and above processor) can be complex when a system has DID and Tie lines.
The following examples show the program changes required when upgrading RCTUE3/F3 to
RCTUE3/F4. The DKAdmin Cabinet Drawing and System/Station Administration Screen for
this example are provided in Figures 33~34.
Programs 01 and 02
These programs show the relationship between physical and logical ports. When upgrading to
Release 4.0, these relationships remain the same unless ports have been swapped prior to the
upgrade. If the swapped port numbers shift during the upgrade, they must be renumbered in
Programs 01 and 02. If the swapped ports do not shift during the upgrade, they remain the
same after the upgrade.
In this system configuration, ports 013 and 017 are swapped prior to the upgrade (see Figure
33). After the upgrade, port 013 shifts to 009 and 017 shifts to 013 (see Figure C-4), therefore
after the upgrade port 009 is swapped with port 013. Notice that before and after the upgrade,
the Play Room telephone is on the second PDKU circuit in slot 14 and to call the Play Room
Telephone you must dial 117 - making the upgrade transparent to the end user.
Program 03
There is no change to the data in this program when upgrading to Release 4.0; however the
RDDU DID lines are not allocated ports after the upgrade (see Figures 31 and 32).
Program 04
Data in this program must be changed to adjust for port shifting caused by the RDDU DID line
PCB in slot 13 (see Figures 33 and 34):
Before the Upgrade
After the Upgrade
Port 000-007; Data 100-107
Port 000-007; Data 100-107
Port 008-015; Data 108-115
Port 008-015; Data 112-119
Port 016-019; Data 116-119
Port 016-019; Data Blank
Upgrading Strata DK Systems to DK424 Release 4.0
157
DK424 Release 4.0 Upgrade Programming Example –––––––––––––––––––––––––––––––––––––––––––––––––––
Programs *04, 05, 09
There is no change to the data in these programs when upgrading to Release 4.0. Note that
DID/Tie ports do not cause Phantom DN ports to shift in Strata DK Release 1~Release 3
systems, so they do not shift in Program *04 when upgrading to Release 4.0. Also, the data in
Program 09 is DN numbers and not port numbers, so data in Program 09 does not change
when upgrading to Release 4.0.
Program *09
Data in this program must be changed to adjust for port shifting caused by the RDDU DID line
PCB in slot 13 (see Figures 33 and 34):
Before the Upgrade
After the Upgrade
Port 000-007; Data 100-107
Port 000-007; Data 100-107
Port 008-015; Data 108-115
Port 008-015; Data 112-119
Port 016-019; Data 116-119
Port 016-019; Data Blank
Programs 10-1 through 10-4
There is no change to the data in these system programs when upgrading to Release 4.0. Port
numbers are not assigned to system programs so no adjustments are necessary.
Program 13
If the Message Center is the Front Office Telephone (PDN 112), data in this program must be
changed to adjust for port shifting caused by the RDDU DID line PCB in slot 13 (see Figures
33 and 34):
♦
Data for Program 13 before the upgrade = 012
♦
Data for Program 13 after the upgrade = 008
If the Message Center is the Lobby Telephone (PDN 100), data in this program must not be
changed to adjust for port shifting caused by the RDDU DID line PCB in slot 13. This is
because Port 000 did not shift after the upgrade (see Figures 33 and 34):
♦
Data for Program 13 before the upgrade = 000
♦
Data for Program 13 after the upgrade = 000
Programs 15, 16, and 17
There is no change to the data in these programs when upgrading to Release 4.0. These are CO
line programs and port numbers are not assigned in them so no adjustments are necessary.
Program *17
If the DID Intercept Destination is the Back Room Telephone (PDN 119), data in this program
must be changed to adjust for port shifting caused by the RDDU DID line PCB in slot 13 (see
Figures 33 and 34):
Program *17 data for DID lines 001~004 before the upgrade = 019
Program *17 data for DID lines 001~004 after the upgrade = 015
158
DKAdmin/DKBackup
–––––––––––––––––––––––––––––––––––––––––––––––––– DK424 Release 4.0 Upgrade Programming Example
If the DID Intercept Destination is the Kitchen Telephone (PDN 107), data in this program
must not be changed to adjust for port shifting caused by the RDDU DID line PCB in slot 13.
This is because Port 007 did not shift after the upgrade (see Figures 33 and 34):
Program *17 data for DID lines 001~004 before the upgrade = 007
Program *17 data for DID lines 001~004 after the upgrade = 007
Program 20
If the Front Office Telephone (PDN 112) is equipped with an RPCI-DI to display DNIS and
Caller ID on a PC running a TAPI application, the data in Program 20 must shift. This enables
the Front Office Telephone and RPCI to operate the same way after the upgrade as it did
before. Notice that all Program 20 data for port 012 moves port to 008.
Before the Upgrade
After the Upgrade
Port 008
LED17 on, all others off (Program 20
default)
LED 01,02,10, 11, and 17 on, all
others off
Port 012
LED 01,02,10, 11, and 17 on, all
others off
LED17 on, all others off
Program 30
If the Back Room Telephone (PDN 119) is programmed to dial forced and verified Account
codes when making outside calls, the data in Program 30 must shift. This is to allow the Back
Room Telephone to operate the same way after the upgrade as it did before. Notice that all
Program 30 data for port 019 moves to port 015.
Before the Upgrade
After the Upgrade
Port 015
LED 01, 05, and 07 ON, all others off
(Program 30 default)
LED 01, 05, 07, 08, and 14 ON, all
others off
Port 019
LED 01, 05, 07, 08, and14 on, all
others off
LED 01, 05, and 07 on, all others off
(Program 30 default)
Program 33
If the Front Office telephone (DN 112) is programmed to hunt to the Back Room Telephone
(PDN 119), the data in Program 33 must shift:
Before the Upgrade
Hunt-From Port 012 to Port 019
After the Upgrade
Hunt-From Port 008 to Port 015
If the Front Office telephone (PDN112) is programmed to hunt to the Lobby Telephone
(PDN 100), the data in Program 33 must shift:
Before the Upgrade
Hunt-From Port 012 to Port 000
Upgrading Strata DK Systems to DK424 Release 4.0
After the Upgrade
Hunt-From Port 008 to Port 000
159
DK424 Release 4.0 Upgrade Programming Example –––––––––––––––––––––––––––––––––––––––––––––––––––
Program *33
If the Back Room telephone (PDN 119) is programmed as the Owner of PhDN 500, the data in
Program *33 must shift:
Before the Upgrade
After the Upgrade
PhDN Port 500 is owned by Port 019
PhDN Port 500 is owned by Port 015
Programs 39, 29, *29, and 59
When a port number shifts from XXX to YYY during an Release 4.0 upgrade, the following
Program changes must be made:
♦
In Program 39, the data set for port XXX must be copied over the data set for port YYY.
♦
In all Telephone/Console button programs, the appearances of the XXX port PDN/SDN
Button (##XXX) and DSS Button (#XXX) must be changed to ##YYY and #YYY,
respectively, on all keystrips.
Example: The Front Office Telephone changes from port 012 to port 008 during the
Release 4.0 upgrade (see Figures 33 and 34).
As shown below, all the button functions of the Front Office Telephone do not change after the
upgrade, but the Program 39 codes for PDN, SDN and DSS buttons change if the associated
PDN/SDN or DSS port shifts. Also PhDN, Speed Dial, and Feature button codes do not
change when ports shift.
10-Button Keystrip for Front Office
Telephone on Port 012 -Before Upgrade
Key No.
Code
Name
10-Button Keystrip for Front Office
Telephone on Port 008 -After Upgrade
Key No.
Code
K10
497
SDS
K10
497
SDS
Name
K09
498
DND
K09
498
DND
K08
*103
SD103
K08
*103
SD103
K07
*102
SD102
K07
*102
SD102
K06
*101
SD101
K06
*101
SD101
K05
#017
DSS117
K05
#013
DSS117
K04
##500
PhDN 500
K04
##500
PhDN 500
K03
##019
SDN 119
K03
##015
SDN 119
K02
#000
DSS100
K02
#000
DSS100
K01
##012
PDN 112
K01
##008
PDN 112
Programs *42-1 and *42-2
Although this example does not include an RDTU (T1) PCB, it should be noted that these
programs require an RDTU slot number entry with DK Release 4.0. DK Admin/DK Backup
automatically inserts the correct slot number for these programs during the upgrade process.
160
DKAdmin/DKBackup
Index
A
ACD
administration, 70
agent programs, 72
edit ACD programs, 70
edit agent programs, 72
view notes on program, 71, 75
ACD/DID assignments, 114
add-on-module
change assigned feature, 64
clear port, 64
copy feature, 64
edit assignments, 63
make assignments to another port, 63
administration
ACD, 70
administration menu, 43
directory number, 85
distributed hunt group, 92
DNIS, 89
download data, 74
edit data, 74
program, 73
station, 44
system, 44
upload data, 74
view all programs, 74
after connect string, 38, 131–133, 135, 137
assignments
add-on-module buttons, 63
attendant console buttons, 66
call forward, 93
CO line, 55
ringing, 93
distributed hunt group, 92
DNIS
network table, 91
number/name/ringing/VM-ID, 90
Index
tenant lock, 92
DNIS/DID ringing, 93
DNIS/DID/ANI line, 89
DSS console buttons, 65
flexible buttons, 54, 61
maintain directory numbers, 85
speed dial, 55
system messages, 56
attendant console
assigning features to another console, 67
edit flexible buttons, 67
flexible button assignments, 66
key default settings, 67
reset keys, 67
attributes
copy a range, 53
definitions, 50
program/update, 49
B
background char, 121
backup
data, 100
menu, 99
backup/restore option, 99
check processor type option, 100
basic operations, 2
baud rate
serial port, 124, 128
baud rate (serial port), 105
before you start, 27
button assignment
attendant console, 66
DSS console, 65
flexible, 61, 88
161
C
call forward
assignments, 93
set/change assignments, 93
use system program files to edit, 94
calling Strata DK using dialer, 129
CAMA trunk programs (see E911/CAMA trunk
programs
check processor type option, 100, 102, 108
CO line, 55
access codes, 91
flexible key assignments, 88
COM port, 124, 127
communication
dialing strings, 41
unable to establish, 100, 102, 109
update dialing strings, 41
communication setup
display settings, 125
PC DIU/DIU modem pool to modem, 137
remote modem to external modem/TTY
port, 132
remote modem to modem pool, 135
remote modem/Strata DK IMDU, 133
communications
setup, 124
connection
configurations, 127
direct, 130
DIU to DIU, 131
external modem to Strata DK TTY port, 144
hangup, 42
PC DIU/DIU modem pool to Strata DK
modem, 137
remote modem to external modem/TTY
port, 132
remote modem to modem pool, 135
remote modem to Strata DK IMDU (or external
modem), 133
Strata DK telephone system, 15, 25
conventions
keyboard, 31
customer
address, 37
contact name, 37
dialer setup, 130–133, 135, 137
ID, 37
maintain file, 108
name, 37
162
on-screen information, 40
phone number, 37
record
create, 36
delete, 39
modify, 39
select, 39
upgrade processor, 37
D
data
backup, 100
download, 41, 100
upload, 41
data bits
serial port, 124, 128
dial DK, 131
dialing strings, 40
option, 40, 100, 102
directory numbers
administration, 85
maintain assignments, 85
set/change CO line flexible key
assignments, 88
set/change information, 86
specify ringing options, 87
distributed hunt group, 92
display/update CO line ringing
assignments, 93
display/update DNIS/DID ringing
assignments, 93
maintain assignments, 92
DIU string, 37, 131–133, 135, 137
DK Admin
logging off, 33
DKAdmin
basic operations, 2
before you start, 27
capabilities, 1
connection to telephone system, 15
first time run, 12, 22
install program, 10, 20
keyboard conventions, 31
logging off, 33
logging on, 27
on-line help, 32
password, 12, 22
program list, 76
pull-down menus, 32
DKAdmin/DKBackup
screen conventions, 4
security, 78
software release, 38
system requirements, 7
using, 27
DKBackup
about, 42
backup/restore, 99
check system, 17
install program, 18
software release, 38
DNIS
address reference numbers, 90
administration, 89
network table assignments, 91
number/name/ringing/VM-ID
assignments, 90
tenant lock assignments, 92
DNIS/DID ringing, 93
DNIS/DID/ANI line assignments, 89
documentation
conventions, viii
how to use this manual, ix
related, ix
download data, 41, 100
DSS console
assignments to another console/console
group, 66
button assignments, 65
change assigned feature, 65
default key settings, 65
resetting all keys, 65
maintain customer file option, 36
select customer option, 39
find feature, 5
flexible buttons, 61
change assigned feature, 61
programming, 61
set/change CO lines, 88
view assignments, 54
H
hangup connection option, 42
hardware
key, 18
requirements, 127
help (on-line), 32
I
IMDU, 133
individual port
program, 46
program/update attributes, 49
update, 46
install program, 18
installation, 10, 20
system, 117
ISDN programs
access, 97
edit programs, 97
use Strata DK’s program files, 97
view notes on program, 98
K
E
E911/CAMA trunk programs
access, 94
edit programs, 95
use Strata DK’s program files, 96
view notes on program, 96
error messages, 32
exit system, 33
external modem, 133, 143–144
TTY port connection, 141
F
file menu, 35, 115, 131, 133
about option, 42
dial DK option, 40
hangup connection option, 42
Index
keyboard, 31
L
LCD messages, 49
line
ringing options, 87
logging off, 33
logging on, 27
M
maintain customer file option, 36
menu
administration, 43
backup, 99
dial DK, 132
DK dial, 132
163
file, 35, 115, 131, 133
item selector, 119
options, 117
password level access, 123
pull-down, 32
system installation, 118
menu options
about, 42
ACD administration, 70
ACD agent programs, 72
ACD programs, 70
add-on module button assignments, 63
attendant console flexible button
assignments, 66
call forward assignments, 93
change colors, 118
check processor type, 100
communications setup, 124
company general information, 117
dial DK, 40
directory number administration, 85
distributed hunt group administration, 92
DNIS administration, 89
DSS console button assignments, 65
flexible button programming, 61
hangup connection, 42
maintain customer file, 36
printer type selection, 119
program administration, 73
program security maintenance, 77
reindex files, 125
screen/type color installation, 118
select customer, 39
speed dial programming, 68
station speed dial numbers, 69
system installation, 117
system miscellaneous variables, 120
system speed dial numbers, 68
system/station administration, 44
telephone flexible button assignments, 61
user password level setup, 121
view/print data, 115
message
error, 32
system, 32, 56
modem
connection to Strata DK IMDU, 133
direct modem initialization, 125
DIU initialization, 125
external maintenance modem installation, 142
164
external modem, 144
PC DIU/DIU modem pool connection, 137
port, 105
string, 37, 131–133, 135, 137
modem pool
DIU connection, 129
PC DIU/DIU, 137
PDIU-DS installation, 141
remote modem connection, 135
N
network telephone numbers, 91
O
on-line help, 32
options menu, 117
P
[PDN]
changing information, 86
parity
serial port, 124, 128
password, 12, 22
add users, 122
administrator level I access, 122
administrator level II access, 122
assign, 122
changing user/password information, 124
default levels, 77
deleting user password, 124
file maintenance program, 121
level, 122
level 1 and 2, 101
level 9, 78
level menu access, 123
master access, 122
set/change station port numbers, 92
setup, 121
station port numbers, 92
tech level I access, 122
PIOU/PIOUS/RSSU setup, 128
port
attributes
copy a range, 53
definitions, 50
program/update, 49
printing, 56
port assignments, 108
DKAdmin/DKBackup
print
customer program, 115
port/station information, 47
printer selection screen, 115
printer type selection, 119
select printer, 120
processor
upgrade, 37
upgrade RCTU processor, 107
program
*04, 76, 108, 112, 114, 158
*09, 76, 106, 108, 112, 158
*17, 158
*29, 160
*33, 160
*42-1, 160
*42-2, 160
00, 101, 114
01, 157
02, 157
03, 76, 105, 109, 112, 114, 128, 150, 157
04, 76, 106, 112, 114, 157
05, 158
09, 158
10-1, 158
10-2, 158
10-3, 158
10-4, 158
13, 158
15, 158
16, 158
17, 158
20, 159
29, 160
30, 159
33, 159
38/39, 76
39, 108, 160
59, 160
71-0, 108
76, 76, 105, 112, 128
76-0, 76, 150
77-1, 102, 106, 128
90, 76
91, 76
92, 76
92-1, 107, 113
ACD, 70
ACD Agent, 72
administration, 73
Index
list, 76
PRGALL, 76
REPALL, 76
security maintenance, 77
programming
flexible button, 61
individual port attributes, 49
speed dial, 68
pull-down menus, 32
Q
quick-start procedure
new customer installation, 36
R
RCTU processor PCB upgrade, 107
reindex files, 125
remote modem
connection to modem pool, 135
external modem/TTY port, 132
restore
prior to restoring data, 102
restoring data, 102
ringing options, 87
RMDS, 133
running DKAdmin, 12, 22
S
screen
change colors, 118
change your monitor or color setups, 118
color installation, 118
color/monochrome, 118
conventions, 4
mode, 118
on-screen customer information, 40
password file maintenance, 124
printout destination selection matrix, 120
process complete, 106, 112
reset colors, 118
security maintenance, 77
system program file, 101
type, 118
variations, viii
security
change password, 12, 22
default levels, 78
program maintenance, 77
165
select customer option, 39, 100, 102
select printer, 120
serial communications port, 124
serial ports
baud rate, 105
shift-function keys, 121
software release, 38
speed dial numbers
assignments, 55
change, 48
edit station assignments, 69
edit system assignments, 68
programming, 68
set, 48
station assignment, 69
system, 48
system assignment, 68
station
attributes
copy a range, 53
definitions, 50
program/update, 49
information, 47
speed dial numbers, 69
stop bits
serial port, 124
serial ports, 128
system
check requirements, 7, 17
connection, 25
connection configurations, 127
dial DK, 40
error messages, 32
exit, 33
hardware requirements, 127
install program, 10, 18, 20
installation menu, 118
logging off, 33
logging on, 27
messages, 32, 56
miscellaneous variable, 120
on-line help, 32
program file, 101, 109
program file screen, 101
run for first time, 12, 22
set/change LCD messages, 49
speed dial numbers, 48, 68, 108
Strata DK connection, 127
system/station administration, 44
166
T
telephone flexible buttons
assignments, 61
change feature, 61
transfer
DK program data screen, 42
TTY port, 105, 108, 129, 132, 141, 144
U
upgrade
DK system to DK424 R4, 149
important things to do after, 147
off-site, 145
on-site, 146
processor, 37
RCTU processor, 107
release 4 configurations, 149
release 4 program example, 154
to RCTUE/F, 145
upload data, 41
uploading programmed data, 56
user password, 121
V
variables
background char, 121
bell on, 120
change system variables, 120
confirm entries, 120
proper case conversion, 121
shift-function keys, 121
view
CO line assignments, 55
customer program, 115
flexible button assignments, 54
notes on ACD program, 71, 75
notes on E911/CAMA trunk programs, 96
notes on ISDN programs, 98
reports screen, 115
DKAdmin/DKBackup
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard, Irvine, CA 92618
Item Number: 4 0 1 6 1 5 8
Part Number: D K A - U G - A D B K P - V C
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