Avaya 4600 IP Phone User Manual

4600 Series IP Telephone
Installation Guide
555-233-128
Comcode 700197858
Issue 1.5
June 2001
Copyright and Legal Notices
Copyright 2001,
Avaya Inc.
All Rights Reserved
Printed in U.S.A.
555-233-128
Comcode 700197858
Issue 1.5
June 2001
Notice
Every effort was made to ensure that the information in this document was complete and accurate at the time of
printing. However, information is subject to change.
Intellectual Property
Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc.
has been transferred or licensed to Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to Avaya
Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original
Lucent titles.
Avaya, formed as a result of Lucent's planned restructuring, designs, builds, and delivers voice, converged
voice and data, customer-relationship management, messaging, multiservice networking, and structured
cabling products and services. Avaya Labs is the research and development arm for the company.
Your Responsibility for
Your System's Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your company’s
behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll
fraud occurs, it can result in substantial additional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as programming and
configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading
all installation, instruction, and system administration documents provided with this product in order to fully
understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk.
Avaya does not warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Avaya will not be responsible for
any charges that result from such unauthorized use.
Trademarks
Adobe, Acrobat, and the Acrobat logo are registered trademarks of Adobe Systems Incorporated.
DIVA ISDN is a trademark and the Eicon Technology logotype is a registered trademark of Eicon Technology
Corporation.
DOS, Microsoft, Windows, Windows NT, and the Microsoft logotype are registered trademarks and Windows for
Workgroups and Windows 95 are trademarks of the Microsoft Corp.
DEFINITY and the Avaya logotype are registered trademarks of Avaya.
NetWare, and the NetWare logotype are registered trademarks of Novell, Inc.
Pentium is a registered trademark of Intel Corporation.
Symantec, and pcANYWHERE, and pcANYWHERE32 are trademarks of the Symantec Corporation.
SYSTIMAX is a trademark of AT&T.
UnixWare is a registered trademark of The Santa Cruz Operation.
All products and company names are trademarks or registered trademarks of their respective holders.
Comments
If you have comments, complete and return the comment card at the end of this document.
4600 Series IP Telephone Installation Guide
Master Table of Contents
1
Introduction
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
■ Change History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
■ Terms Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
■ Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
2
4600 Series IP Telephone Installation
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
■ IP Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
■ Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Assembling the 4600 Series IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Dynamic Addressing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
3
Local Administrative Options
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Entering Data for Administrative Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Pre-Installation Checklist for Static Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Static Addressing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
■ QOS Option Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
■ Secondary Ethernet (Hub) Interface Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . 3-6
■ Site-Specific Option Number Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
■ Reset System Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
■ Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
■ Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Master TOC i
4600 Series IP Telephone Installation Guide
4
Troubleshooting Guidelines
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
■ DTMF Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
■ Power Interruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
A
Appendix
Scenarios for the Restart Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
■ Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
■ Boot file Needs to be Upgraded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2
■ Latest Boot File Loaded/No Application File or
Application File Needs to be Upgraded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5
■ Latest Boot File and System-Specific Application File Already Loaded . . . . . . . . . .A-6
ii Master TOC
Introduction
1
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
■ Change History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
■ Terms Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
■ Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
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4600 Series IP Telephone Installation Guide
1-ii
Introduction
1
1
m
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About This Guide
1
This guide describes how to install the 4600 Series IP Telephone product line and troubleshoot
problems with the telephones.
The 4600 Series IP Telephone product line is a supplement to the DEFINITY IP Solutions platform.
Intended Audience
1
This document is intended for personnel installing the 4600 Series IP Telephones.
CAUTION:
Many of the products mentioned in this document are not supported by Avaya. Care should
be taken to ensure there is adequate technical support available for the TFTP and DHCP
servers. If the TFTP or DHCP servers are not functioning correctly, the IP Telephones may be
unable to operate correctly.
Document Organization
1
The guide contains the following sections:
Chapter 1, ‘‘Introduction’’
Provides an overview of the 4600 Series IP Telephone
Installation Guide.
Chapter 2, ‘‘4600 Series IP
Telephone Installation’’
Describes the equipment and resources that are required to
properly install and operate the 4600 Series IP Telephones.
Provides instructions on installing the telephones out of the box.
Chapter 3, ‘‘Local
Administrative Options’’
Describes how to set local administrative options, when
instructed to do so by the system or LAN administrator.
About This Guide
1-1
4600 Series IP Telephone Installation Guide
Chapter 4, ‘‘Troubleshooting
Guidelines’’
Describes error conditions and messages that may occur during
the installation of the 4600 Series IP Telephones.
Appendix A, ‘‘Scenarios for the Explains the different scenarios possible for the sequence of the
Restart Process’’
restart process.
Change History
1
Issue 1.0
This document was issued for the first time in November 2000.
Issue 1.1
This is the current version of the document, revised and issued
in April 2001.
Terms Used in This Guide
802.1p
802.1Q
1
802.1Q defines a layer 2 frame structure that supports VLAN
identification and a QOS mechanism usually referred to as
802.1p, but the content of 802.1p is now incorporated in 802.1D.
ARP
Address Resolution Protocol, used to verify that the IP address
provided by the DHCP server is not in use by another IP
Telephone.
CLAN
Control LAN, type of TN799 circuit pack
DHCP
Dynamic Host Configuration Protocol, an IETF protocol used to
automate IP Address allocation and management.
DiffServ
Differentiated Services, an IP-based QOS mechanism
IETF
Internet Engineering Task Force, the organization that produces
standards for communications on the internet.
LAN
Local Area Network
MAC
Media Access Control, ID of an endpoint
QOS
Quality of Service, used to refer to a number of mechanisms
intended to improve audio quality over packet-based networks.
RRQ
Read Request packet, a message sent from the 4600 Series IP
Telephone to the TFTP server, requesting to download the
upgrade script and the application file
TCP/IP
Transmission Control Protocol/Internet Protocol, a network-layer
protocol used on LANs and internets.
TFTP
Trivial File Transfer Protocol, used to provide downloading of
upgrade scripts and application files to the IP Telephones.
Document Organization
1-2
Introduction
UDP
User Datagram Protocol, a connectionless transport-layer
protocol.
VLAN
Virtual LAN
Conventions Used in This Guide
1
This guide uses the following textual, symbolic, and typographic conventions to help you interpret
information.
Symbolic Conventions
1
This symbol precedes additional information about a topic. This information is not
required to run your system.
CAUTION:
This symbol is used to emphasize possible harm to software, possible loss of data, or
possible service interruptions.
Typographic Conventions
1
This guide uses the following typographic conventions:
command
Words printed in this type are commands that you enter into your system.
device
Words printed in this type indicate parameters associated with a
command for which you must substitute the appropriate value. For
example, when entering the mount command, device must be replaced
with the name of the drive that contains the installation disk.
Administrative
Words printed in bold type are menu or screen titles and labels.
“File,” “OK”
Words enclosed in double quotation marks refer to items on menus and
screens that you select to perform a task.
italics
Italic type indicates a document that contains additional information about
a topic.
<Enter>
Words enclosed in angle brackets represent a single key that should be
pressed. These include <Ctrl>, <Enter>, <Esc>, <Insert>, and <Delete>.
Online Documentation
1
The online documentation for the 4600 Series IP Telephones is located at the following URL:
http://avaya.com/support
Online Documentation
1-3
4600 Series IP Telephone Installation Guide
Related Documents
■
1
DEFINITY Documentation Release 8.4
This document describes how to administer a DEFINITY switch with Release 8.4 software.
This document is provided with the DEFINITY Release 8.4 product.
■
DEFINITY Documentation Release 9
This document describes how to administer a DEFINITY switch with Release 9 software.
This document is provided with the DEFINITY Release 9 product.
These documents are available on the web site mentioned on page 1-3.
■
4606/4612/4624 IP Telephones Set Up Quick Reference (555-233-201)
This document contains important user safety instructions for the 4600 Series IP Telephones.
■
4600 Series IP Telephone LAN Administrator’s Guide (555-233-225)
This document describes how to administer DHCP and TFTP servers for the 4600 Series IP
Telephones. It also provides troubleshooting guidelines for the 4600 Series IP Telephones and
for the DHCP and TFTP servers.
■
4606 IP Telephone User Guide for DEFINITY Users
This document provides detailed information about using the 4606 IP Telephone.
■
4612 IP Telephone User Guide for DEFINITY Users
This document provides detailed information about using the 4612 IP Telephone.
■
4624IP Telephone User Guide for DEFINITY Users
This document provides detailed information about using the 4624 IP Telephone.
Customer Support
1
For support for your 4600 Series IP Telephones, call the Avaya support number provided to you by
your Avaya representative or Avaya reseller.
Information about Avaya products can be obtained at the following URL:
http://avaya.com/support
Related Documents
1-4
4600 Series IP Telephone Installation
2
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
■ IP Telephone Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
■ Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Assembling the 4600 Series IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Dynamic Addressing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
2-i
4600 Series IP Telephone Installation Guide
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4600 Series IP Telephone Installation
2
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Introduction
2
The new 4600 Series IP Telephone product line uses Internet Protocol (IP) technology with
Ethernet interfaces. The IP telephones supplement the existing DEFINITY IP Solutions platform.
The 4600 Series IP Telephones support DHCP and TFTP over IPv4/UDP which enhance the
administration and servicing of the phones. These phones use DHCP to obtain dynamic IP
addresses and TFTP to download new versions of software for the phones.
The 4600 Series IP Telephones provide the ability to have one IP connection on the desktop for
both a telephone set and a PC using the telephone’s built-in hub.
For information on Voice over IP, see the 4600 Series IP Telephone LAN Administrator’s Guide.
In compliance with Australian law, the following information is provided:
This equipment shall be installed and maintained by trained service personnel. All the input/output
ports are classified as Safety Extra Low Voltage (SELV, in the meaning of IEC 60950). To maintain
safety compliance when connecting the equipment electrically to other equipment, the
interconnecting circuits shall be selected to provide continued conformance of clause 2.3 for SELV
circuits (generally, double/reinforced insulation to 240Vac rms to any primary/mains circuitry and
120Vac rms to any Telecommunication network circuitry). To ensure the above conditions are
adhered to, only interconnect the equipment with the already approved/certified equipment.
IP Telephone Models
2
There are three telephone set models defined in the 4600 Series IP Telephone family:
■
4606 IP Telephone
■
4612 IP Telephone
■
4624 IP Telephone
This document describes the installation of these phones. For details about using the features
provided by the phones, refer to the documentation for each phone.
Introduction
2-1
4600 Series IP Telephone Installation Guide
Software
2
As shipped from the factory, the 4600 Series IP Telephones do not contain sufficient software for
registration and operation. When the phone is first plugged in, a software download from a TFTP
server is initiated. This gives the phone the functionality of a DEFINITY IP Telephone.
For downloads of software upgrades, DEFINITY provides the capability for a remote restart of the
IP telephone. As a consequence of restarting, the phone automatically restarts reboot procedures
which result in a download, if new software is available.
Pre-Installation Checklist
2
Before plugging in the 4600 Series IP Telephone, verify that all of the following requirements have
been met. Failure to do so will prevent the telephone from working and may have a negative
impact on your network. Print copies of this checklist for each server and IP Telephone.
Requirements to Verify about the Network
! 1.
The DEFINITY switch is administered for IP Telephones and has software for Release
8.4 or later.
For Release 1.1 of the 4600 Series Telephones, the DEFINITY switch must have
Release 9 software. For Release 1.5 of the 4600 Series Telephones, the DEFINITY
switch must have Release 9.5 software.
! 2.
The following two circuit packs are installed on the DEFINITY switch:
■
TN2302 IP Media Processor circuit pack
■
TN799 Control-LAN (CLAN) circuit pack
! 3.
Ensure that all required parameters are configured correctly. For DEFINITY, see the
DEFINITY documentation. For the DHCP and TFTP, see “Troubleshooting Guidelines”
in the 4600 Series IP Telephone LAN Administrator’s Guide.
! 4.
The DHCP server and application are administered as described in the 4600 Series IP
Telephone LAN Administrator’s Guide.
! 5.
The TFTP server and application are administered as described in the 4600 Series IP
Telephone LAN Administrator’s Guide.
! 6.
The upgrade script and application files are loaded correctly on the TFTP server.
Requirements to Verify for Each IP Telephone
! 7.
You have an extension number and a DEFINITY security code (password) for each IP
Telephone.
! 8.
A Category 5 LAN jack is available at each phone site.
! 9.
Electrical power is provided to each telephone by a Telephone Power Module (DC
power jack) (must be ordered separately)
Pre-Installation Checklist
2-2
4600 Series IP Telephone Installation
! 10.
1 Category 5 modular line cord is available for the connection between the IP
Telephone and the PC.
! 11.
Verify that the 4600 Series IP Telephone package includes the following components:
■
1 telephone set
■
1 AB1C handset
■
1 H4DU 9-foot long (when extended) 4-conductor coiled handset cord, plugged into
the telephone and the handset
■
1 Category 5 modular line cord for the connection from the IP Telephone to the
Ethernet wall jack
■
4606/4612/4624 IP Telephones Set Up Quick Reference (555-233-226)
Pre-Installation Checklist
2-3
4600 Series IP Telephone Installation Guide
Assembling the 4600 Series IP Telephone
2
Use the following procedure to assemble the 4600 Series IP Telephone.
The last step in assembling the 4600 Series IP Telephone must be plugging in the power
cord into the power source.
Be careful to use the correct jack when plugging in the telephone. See the 4606/4612/
4624 IP Telephones Set Up Quick Reference for directions and illustration of how cords
connect to jacks. The jacks are located on the back of the telephone housing. The left
jack is for the primary Ethernet cable and the right jack is for the secondary Ethernet
cable (connected to the PC). These jacks are flanked by icons to represent their correct
use.
During the assembly, refer to Figure 2-1 on page 2-5.
Assembling the 4600 Series IP Telephone
2-4
4600 Series IP Telephone Installation
DC
= optional
facultatif
optionale
opcional
(DSS 4624)
Figure 2-1. Connection Jacks on a 4600 Series IP Telephone
1. Plug one end of the H4DU 4-conductor coiled handset cord into the telephone and the other
end into the handset.
2. Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the
other end into the secondary Ethernet jack on the 4600 Series IP Telephone.
3. Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 4600
Series IP Telephone and the other end into the Ethernet wall jack.
4. In the United States and Canada, plug the barrel connector on the power cord into the 4600
Series IP Telephone and the plug on the power cord into the wall socket.
Outside of the United States and Canada, connect the 1151 power brick to the power cable,
plug the barrel connector to the 4600 Series IP Telephone and the plug into the wall socket.
Assembling the 4600 Series IP Telephone
2-5
4600 Series IP Telephone Installation Guide
Dynamic Addressing Process
2
Before beginning this process, you must have an extension number for the IP Telephone
and the DEFINITY security code (password) for that extension.
The following description of the process of installing the IP telephones assumes that the process is
executed successfully. Only an initial installation (out of the box) is described. For errors that may
be encountered during the process and the messages displayed, see Chapter 4, ‘‘Troubleshooting
Guidelines.’’
When you plug the IP Telephone set into the Ethernet wall jack, the following process takes place.
If the application has already been downloaded, the whole process takes approximately 1
to 2 minutes after the phone is plugged in. For an initial installation (including download of
the application) the process may take 5 - 10 minutes. The duration is based on LAN
loading, how many phones are being installed at once, and similar factors.
1. The telephone activates the Ethernet line interface, the secondary Ethernet jack, and dial pad
input (to allow the invocation of procedures) as soon as possible after power-up or a reset.
The telephone detects and displays the speed of the Ethernet interface in Mbps (that is, 10 or
100). The message No Ethernet is displayed until the software determines whether the
interface is 10 Mbps or 100 Mbps.
The Ethernet speed indicated is the LAN interface speed for both the telephone and
any attached PC.
2. The IP telephone sends a request to the DHCP server and invokes the DHCP process.
The following message is displayed:
DHCP: s secs,
* to program
where s is the number of seconds that have elapsed since DHCP was invoked.
3. The DHCP server provides IP addresses for the following:
■
The IP Telephone
■
The TFTP server
■
The TN799 Control-LAN (CLAN) circuit pack on the DEFINITY server
4. The IP Telephone connects to the TFTP server and looks for an upgrade script file.
5. The TFTP server sends an upgrade script, telling the phone what it is.
Dynamic Addressing Process
2-6
4600 Series IP Telephone Installation
Since the read request packet may have to be sent several times, each time the RRQ
message is sent, the following message is displayed:
TFTP: s secs
6. While the upgrade script file is being downloaded, the following message is displayed:
46xxUPGRADE.SCR
n KB received
where n is the number of KBs received from the TFTP server.
7. While the application file is downloaded to the IP Telephone, the following message is
displayed:
filename
n KB received
where n is the number of KBs received from the TFTP server.
8. While the application file is saved in flash memory, the following message is displayed:
Saving to flash
1%, 1 secs
with the percentage of the file and the number of elapsed seconds incremented as the
application file is stored in flash memory.
9. The phone contacts the DEFINITY server and attempts to log in.
The following prompt for an extension is displayed:
Extension=nnnnnn
#=OK NEW=_
10. Enter a new extension, ending with the # button.
If the extension is not in use, the following prompt for a password is displayed:
Password=_
#=OK
11. Enter the password, ending with the # button.
While the telephone’s extension is visible as you enter it, the password is displayed as
asterisks.
12. The system determines whether the extension is in use.
13. Successful completion of this process causes the dial tone to be available.
The IP Telephone has been installed successfully.
Dynamic Addressing Process
2-7
4600 Series IP Telephone Installation Guide
Dynamic Addressing Process
2-8
Local Administrative Options
3
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Entering Data for Administrative Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Pre-Installation Checklist for Static Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Static Addressing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
■ QOS Option Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
■ Secondary Ethernet (Hub) Interface Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . 3-6
■ Site-Specific Option Number Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
■ Reset System Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
■ Restart the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
■ Self-Test Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3-i
4600 Series IP Telephone Installation Guide
3-ii
Local Administrative Options
3
3
m
argoP
r
Introduction
3
After you have successfully installed an IP Telephone, you may be instructed to administer one of
the following options.
To set parameters for all 4600 Series IP Telephones that download their upgrade
script and application files from the same TFTP server, you can modify the upgrade
script. See the section on “Customizing the Upgrade Script File” in Chapter 4 of the
4600 Series IP Telephone LAN Administrator’s Guide.
WARNING:
Perform these procedures only if instructed to do so by the system or LAN administrator.
Static administration of these options will cause upgrades to work differently than if they are
administered dynamically. The values assigned to options in static administration will not be
changed by upgrade scripts. They will remain active for the IP Telephone until a new boot file
is downloaded.
Aside from SSON, these procedures are to be used only if you are using static addressing,
and, as always, only if instructed by the system or LAN administrator. Do not use these
procedures (aside from SSON) if you are using DHCP.
Entering Data for Administrative Options
3
This section describes how to enter data for the administrative options.
1. All local procedures are invoked by pressing the Hold button, up to 7 numeric dial pad
buttons, and the # button.
A 6-second timeout is in effect between button presses after the Hold button is pressed; if a
valid button is not pressed within 6 seconds of the previous button, the collected digits are
discarded, and no administrative option is invoked.
2. Attempts to enter invalid data are rejected, and the phone emits an error beep.
Introduction
3-1
4600 Series IP Telephone Installation Guide
3. If a numeric digit is entered for a value or for a field of an IP address or subnet mask after only
a zero has been entered, the new digit will replace the zero.
4. Press the # button to go to the next step.
5. To backspace within a field, press the leftmost button under the display (the leftmost softkey
on a 4624 or 4612 or the conference button on a 4606) or the previous button (on the 4624
and 4612): the most recently entered digit or period is erased from the display, and the cursor
is left in the erased character’s former position.
Pre-Installation Checklist for Static Addressing
3
Before performing static addressing on the 4600 Series IP Telephone, verify that all of the
requirements listed on page 2-2 have been met (other than item 4 referring to the DHCP server).
In addition, you must have the values for the following parameters. Failure to do so may cause
errors during data entry, which will prevent the telephone from working and may have a negative
impact on your network. Print copies of this checklist for each subnet.
! 1.
The IP Address of the call server/gatekeeper
! 2.
The transport layer port number of the Address of the Management Complex (call
server/gatekeeper). Although this may be a value between 0 and 65535, the default
value is 1719 and should not be changed unless this conflicts with an existing port
assignment.
! 3.
The IP Address of the gateway/router
! 4.
The IP netmask
! 5.
The IP Address of the TFTP server
Static Addressing Installation
3
The usual way to assign IP addresses to IP Telephones is the automatic method described in
‘‘Dynamic Addressing Process’’ on page 2-6. There may be times, however, when manual
assignment of IP addresses is desired
WARNING:
Static addressing is necessary when a DHCP server is unavailable.
Due to the difficulties associated with static addressing, it is very strongly recommended that
a DHCP server be installed and that static addressing be avoided.
Pre-Installation Checklist for Static Addressing
3-2
Local Administrative Options
The displays on the 4612 and 4624 IP Telephones accommodate up to 24 characters per
line. The display on the 4606 telephone accommodates up to 16 characters per line. Here
and in the examples below, the example on the left shows the display on the 4612 and
4624 telephones, and the example on the right shows the display on the 4606 telephone.
Use the following procedure to invoke manual address information programming.
1. Start manual address programming by performing one of the following steps:
a. During normal DHCP processing, press the * key before the DHCP process completes.
or
b. While the phone is on-hook and idle, press the following sequence of keys on the
faceplate of the telephone:
Hold 2 3 3 7 # (Hold A D D R #)
Press the Hold key momentarily. Do not press this key while pressing other keys.
The following message is displayed:
Phone=nnn.nnn.nnn.nnn
New=_
or
nnn.nnn.nnn.nnn
Phone=_
where “nnn.nnn.nnn.nnn” is the value of the telephone.
2. Enter the IP address for the telephone followed by the # button.
The following message is displayed:
CallSv=nnn.nnn.nnn.nnn
New=_
or
nnn.nnn.nnn.nnn
CallSv=_
where “nnn.nnn.nnn.nnn” is the value of the call server/gatekeeper IP address.
3. Enter the IP address for the gatekeeper followed by the # button.
The following message is displayed:
CallSvPort=nnnnn
New=_
where “nnnnn” is the value of the Management Complex (call server/gatekeeper) transportlayer port number, a value between 0 and 65535.
Static Addressing Installation
3-3
4600 Series IP Telephone Installation Guide
4. Enter the appropriate value for the port number followed by the # button.
The following message is displayed:
Router=nnn.nnn.nnn.nnn
New=_
or
nnn.nnn.nnn.nnn
Router=_
where “nnn.nnn.nnn.nnn” is the value of the Gateway/router IP address.
5. Enter the IP address of the Gateway/router followed by the # button.
The following message is displayed:
Mask=nnn.nnn.nnn.nnn
New=_
or
nnn.nnn.nnn.nnn
Mask=_
where “nnn.nnn.nnn.nnn” is the value of the IP netmask.
6. Enter the IP netmask followed by the # button.
The following message is displayed:
FileSv=nnn.nnn.nnn.nnn
New=_
or
nnn.nnn.nnn.nnn
FileSv=_
where “nnn.nnn.nnn.nnn” is the value of the TFTP server IP address.
7. Enter the IP address of the TFTP server followed by the # button.
The following message is displayed:
Save new values?
*=no #=yes
8. Press the # button to save the new values you have entered.
The following message is displayed:
New values
being saved
Once the new values are stored, the telephone is reset.
If a new boot program is downloaded from the TFTP server after you enter static addressing
information, you will need to reenter your static addressing information.
QOS Option Setting
3
Administering QOS options is not mandatory, but it is highly recommended.
Use the following procedure to set Quality of Service (QOS) options.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of
the telephone:
Hold 7 6 7 # (Hold Q O S #)
Static Addressing Installation
3-4
Local Administrative Options
One of the following texts is displayed left-justified at the top of the display, depending on the
current status of 802.1Q:
If 802.1Q is off:
802.1Q=off
1=on #=OK
If 802.1Q is on:
802.1Q=on
0=off #=OK
2. Press the 1 or 0 button to turn 802.1Q on or off respectively.
The display is updated to show the current status of 802.1Q.
Press the # button to continue the procedure without changing the displayed status of 802.1Q
The following text is displayed left-justified at the top of the display:
L2 audio=d
New=_
where d is the value of the 802.1 audio parameter.
3. Enter a valid value (between 0 and 7) for the new value of the 802.1 audio parameter.
The following text is displayed left-justified at the top of the display:
L2 signaling=d
New=_
where d is the value of the 802.1 signaling parameter.
4. Enter a valid value (between 0 and 7) for the new value of the 802.1 signaling parameter.
The following text is displayed left-justified at the top of the display:
VLAN ID=dddd
New=_
where dddd is the value of the 802.1 VLAN ID.
5. Enter a valid value (between 0 and 4095) for the new value of the 802.1 VLAN ID.
The following text is displayed left-justified at the top of the display:
L3 audio=dd
New=_
where dd is the value of the Differential Services audio parameter.
6. Enter a valid value (between 0 and 63) for the new value of the Differential Services audio
parameter.
The following text is displayed left-justified at the top of the display:
L3 signaling=dd
New=_
Static Addressing Installation
3-5
4600 Series IP Telephone Installation Guide
where dd is the value of the Differential Services signaling parameter.
7. Enter a valid value (between 0 and 63) for the new value of the Differential Services signaling
parameter.
If no new values were entered during this procedure, the following text is displayed leftjustified at the top of the display:
No new values.
#=OK
Press # to terminate the procedure.
If new values were entered during this procedure, the following text is displayed left-justified at
the top of the display:
Save new values?
*=no
#=yes
Press the * button to terminate the procedure, or the # button to save the new values. If you
press the # button, the following text is displayed:
New values
being saved
The new values are saved, and the user interface is restored to its previous state.
Secondary Ethernet (Hub) Interface Enable/Disable
3
Use the following procedure to enable or disable the hub interface.
The default for the hub interface is enabled.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of
the telephone:
Hold 4 6 8 # (Hold I N T #)
One of the following texts is displayed left-justified at the top of the display, depending on the
current value of the hub:
If HUB=enabled:
HUB=enabled
0=disable #=OK
If HUB=disabled:
HUB=disabled
1=enable #=OK
2. Press the 1 or 0 button to enable or disable the hub interface respectively, or the # button to
leave the current value.
Static Addressing Installation
3-6
Local Administrative Options
The following text is displayed left-justified at the top of the display:
Save new value?
*=no
#=yes
Press the * button to terminate the procedure, or the # button to save the new values. If you
press the # button, the following text is displayed.
New value
being saved
The new values are saved, and the user interface is restored to its previous state.
Site-Specific Option Number Setting
3
WARNING:
Do not perform this procedure if you are using static addressing. Perform this procedure
only if you are using DHCP and the LAN administrator instructs you to do this.
Use the following procedure to set the Site-Specific Option Number (SSON).
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of
the telephone:
Hold 7 7 6 6 # (Hold S S O N #)
The following text is displayed left-justified at the top of the display:
SSON=ddd
New=_
where ddd is the value of SSON.
2. Enter a valid value (between 128 and 255) for the SSON.
If a value different from the current value of SSON is entered, the following text is displayed
left-justified at the top of the display:
Save new value?
*=no
#=yes
Press the * button to terminate the procedure, or the # button to save the new value. If you
press the # button, the following text is displayed:
New value
being saved
The new value is saved, and the user interface is restored to its previous state.
Static Addressing Installation
3-7
4600 Series IP Telephone Installation Guide
Reset System Values
3
Use the following procedure to reset all system initialization values to the application software
default values.
WARNING:
This procedure erases all static information, without any possibility of recovering the data.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of
the telephone:
Hold 7 3 7 3 8 # (Hold R E S E T #)
The following text is displayed left-justified at the top of the display:
Reset values?
*=no
#=yes
WARNING:
As soon as you press the # button, all static information will be erased, without any
possibility of recovering the data.
2. Press the # button to reset values to their defaults or the * button to continue.
The following text is displayed left-justified at the top of the display while the system values are
reset to defaults:
Resetting
values.
Once the system values are reset, the following prompt is displayed:
Restart phone?
*=no
#=yes
3. Press the * key to terminate the procedure without restarting the telephone.
Restart the Telephone
3
Use the following procedure to restart the telephone.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of
the telephone:
Hold 7 3 7 3 8 # (Hold R E S E T #)
The following text is displayed left-justified at the top of the display:
Reset values?
*=no
#=yes
2. Press the # button to reset values to their defaults, or * to continue.
Static Addressing Installation
3-8
Local Administrative Options
If you press the # button, the following text is displayed left-justified at the top of the display
while the system values are reset to defaults:
Resetting
values.
Once the system values are reset, the following prompt is displayed:
Restart phone?
*=no
#=yes
3. Press the * key to terminate the procedure without restarting the telephone.
Press the # key to restart the telephone.
The remainder of the procedure depends on the status of the boot and application files. Refer
to Appendix A.
Self-Test Procedure
3
To invoke 4600 Series IP Telephone self-test procedures, press the following sequence of keys on
the faceplate of the telephone:
Hold 8 3 7 8 # (Hold T E S T #)
The telephone illuminates each column of red and green LEDs associated with administrable
buttons sequentially for 0.5 second, from left to right across the telephone, in a repeating cycle.
The Speaker/Mute LED and the message waiting LED are illuminated along with the closest
column of LEDs. Buttons generate a button click if pressed, but do not generate any systemspecific signaling messages, DTMF, or invoke speakerphone or mute operation.
Telephones with displays display the following text, left-justified at the top of the display, for 1
second after self-test is invoked:
Self test
#=end
Then a block character (all pixels on) is displayed in all display character locations for 5 seconds.
Display of the block character is used to find bad display pixels.
One of the following is displayed:
If self-test passes:
Self test passed
#=end
If self-test fails:
Self test failed
#=end
4. To terminate the self-test, generate confirmation tone, and return the user interface to the
previous state, press the # button on the dial pad at any time.
Static Addressing Installation
3-9
4600 Series IP Telephone Installation Guide
Static Addressing Installation
3-10
Troubleshooting Guidelines
4
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Error Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
■ DTMF Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
■ Power Interruption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
4-i
4600 Series IP Telephone Installation Guide
4-ii
Troubleshooting Guidelines
4
4
P
Introduction
4
This chapter describes problems that may occur during installation of the 4600 Series IP
Telephones and possible ways of resolving these problems. For problems that occur during normal
operation, see “Troubleshooting Guidelines” in the 4600 Series IP Telephone LAN Administration
Guide.
This chapter is organized in the following sections:
■
Descriptions of error conditions and methods for resolving them.
■
The use of the View option to view values of system
■
Error messages and methods for resolving them.
Error Conditions
4
There are three areas where installers can troubleshoot problems before seeking assistance from
the system or LAN administrator:
1. Check the wiring (power and Ethernet) for the following:
■
Whether all components are plugged in correctly.
■
Check LAN connectivity in both directions to all servers (DHCP, TFTP, DEFINITY)
2. If you are using static addressing, do the following:
■
Use the View command to find the names of the files being used and verify that these
filenames match those on the TFTP server. Check on the Avaya website to verify whether
the correct files are being used.
■
Use the ADDR option to verify IP addresses.
■
Use the QOS option to verify QoS parameters.
Refer to Chapter 3 of the 4600 Series IP Telephone Installation Guide.
3. If the 4600 Series IP Telephone is not communicating with the system (DHCP, TFTP, or
DEFINITY), make a note of the last message that was displayed and consult the system
administrator.
Introduction
4-1
4600 Series IP Telephone Installation Guide
DTMF Tones
4
The failure to hear DTMF tones sent by a far-end 4600 Series IP Telephone does not require any
action on the user’s part. The TN2302AP board does not pass in-band DTMF tones.
Power Interruption
4
If power to a 4600 Series IP Telephone is interrupted while the telephone is saving the application
file, the TFTP application may hang. If this occurs, restart the TFTP server.
The View Administrative Option
4
If you are using static addressing and encounter problems, use the following procedure to verify
the current values of system parameters and file versions.
Also use the ADDR option to view IP addresses (see ‘‘Static Addressing Installation’’
on page 3-2). These may have been entered incorrectly. Verify whether you were
provided with correct IP addresses.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of
the telephone:
Hold 8 4 3 9 # (Hold V I E W #)
The following text is displayed left-justified at the top of the display:
View settings
*=next
#=exit
2. Press the * button at any time during viewing to display the next name and system value pair
from the list below, returning to the first pair after the last pair has been displayed.
Press the # button at any time during viewing to terminate the procedure and restore the user
interface to its previous state.
The names and values are displayed in the following order:
Table 4-1. Parameter Values
Name
System Value
Format
Model
46ccDccc
up to 8 ASCII graphics characters
Market
domestic
export
Only one value is displayed
Phone SN
cccccccccccc
cccccccc
Phone Serial Number, up to 18 ASCII graphic
characters
The View Administrative Option
4-2
Troubleshooting Guidelines
Table 4-1. Parameter Values—Continued
Name
System Value
Format
PWB SN
cccccccccccc
cccccccc
Printed Wiring Board (circuit board) Serial Number,
up to 18 ASCII graphic characters
PWB comcode
ccccccccc
9 ASCII numbered characters
MAC address
00:60:1D:hh:hh:hh
Each octet of the MAC address is displayed as a
pair of hexadecimal numbers.
filename1.exe
up to 16 ASCII graphic characters.
filename2.exe
Out of the box, there will be only one
filename.exe. After installation, there should be
two filenames. If there is only one, installation has
failed. Verify the problem, and then re-install the
telephone.
Error Messages
4
The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display
messages from the switch, which outside the United States may issue messages in the local
language.
Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones
Error Message
Checksum error
Cause/Resolution
CAUSE: Downloaded application file was not downloaded or
saved correctly.
RESOLUTION: The telephone automatically resets and attempts
to re-initialize.
DHCP: CONFLICT
* to program
CAUSE: At least one of the IP address offered by the DHCP
server conflicts with another address.
RESOLUTION: Review DHCP server administration to identify
duplicate IP address(es)
File too large
Cannot save file
CAUSE: The telephone does not have sufficient room to store the
downloaded file.
RESOLUTION: Verify the proper filename is administered in the
TFTP script file, and that the proper application file is located in
the appropriate location on the TFTP server.
Error Messages
4-3
4600 Series IP Telephone Installation Guide
Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones—
Continued
Error Message
Gateway Error
Cause/Resolution
CAUSE: DEFINITY Release 8.4 does not have an H.323 station
extension for this telephone.
RESOLUTION: On the station administration screen, ensure the
DCP set being aliased for this IP telephone has an H.323 station
extension administered, in accordance with switch administration
instructions.
Hardware failure
CAUSE: Hardware failure prevented downloading of application
file.
RESOLUTION: Replace telephone.
IP Address in use by
another
CAUSE: The telephone has detected an IP address conflict.
No Ethernet
CAUSE: When first plugged in, the IP Telephone is unable to
communicate with the Ethernet.
RESOLUTION: Verify administration to identify duplicate IP
address(es).
RESOLUTION: Verify the connection to the Ethernet jack, verify
the jack is Category 5, verify power is applied on the LAN to that
jack, etc.
No file server address
CAUSE: The TFTP server IP address in the IP telephone’s
memory is all zeroes.
RESOLUTION: Depending on the specific requirements of your
network, this may not be an error. If appropriate, either administer
the DHCP server with the proper address of the TFTP server, or
administer the telephone locally using the ADDR option as
detailed in the 4600 Series IP Telephone Installation Guide.
System busy
CAUSE: Most likely, the number of IP endpoints on the DEFINITY
is already at maximum, Less likely, network resource is
unavailable.
RESOLUTION: The telephone was attempting to access a
network resource (DHCP server, TFTP server, or the DEFINITY)
and was not successful. The resource being called upon should
be checked for its availability. If it appears operational and
properly linked to the network, verify addressing is accurate and a
communication path exists in both directions between the
telephone and the resource.
Timeout Error
CAUSE: Protocol timeout error.
RESOLUTION: Retry. If failure continues, check network
congestion, addresses, etc. to identify cause of timeout.
Error Messages
4-4
Troubleshooting Guidelines
Table 4-2. Possible Error Messages During Installation of 4600 Series IP Telephones—
Continued
Error Message
Resource Error
Cause/Resolution
CAUSE: DEFINITY rejects the registration request.
RESOLUTION: Verify DEFINITY Administration to ensure the
telephone’s proper IP address, extension, and password are
being used.
Incompatible
CAUSE: Release 8 of DEFINITY does not support the current
version of the IP Telephone.
RESOLUTION: Upgrade the DEFINITY to Release 9 software.
Failed to set phone IP
address
CAUSE: The 4600 Series Telephone was originally installed on
one switch with Static Addressing, and has subsequently been
installed on another switch with an active DHCP server assigning
dynamic IP addresses.
RESOLUTION: Reset the telephone.
Error Messages
4-5
4600 Series IP Telephone Installation Guide
Error Messages
4-6
Appendix
A
A
m
argom
P
r
Scenarios for the Restart Process
4
The sequence of the restart process depends on the status of the boot and application files. This
appendix explains the different scenarios possible.
Restart the Telephone
4
Use the following procedure to restart the telephone.
1. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of
the telephone:
Hold 7 3 7 3 8 # (Hold R E S E T #)
The following text is displayed left-justified at the top of the display:
Reset values?
*=no
#=yes
2. Press the # button to continue the procedure.
The following text is displayed left-justified at the top of the display while the system values are
reset to defaults:
Resetting
values.
Once the system values are reset, the following prompt is displayed:
Restart phone?
*=no
#=yes
3. Press the * key to terminate the procedure without restarting the telephone.
Press the # key to restart the telephone.
The remainder of the procedure depends on the status of the boot and application files. Refer
to the table on the next page.
Scenarios for the Restart Process
A-1
4600 Series IP Telephone Installation Guide
If this condition applies
See
Boot file Needs to be Upgraded
page A-2
Latest Boot File Loaded/No Application File or Application File Needs to be
Upgraded
page A-5
Latest Boot File and System-Specific Application File Already Loaded
page A-6
Boot file Needs to be Upgraded
4
This should almost never happen.
1. The following message is displayed:
Restarting...
2. While the hardware is being initialized, the following message is displayed:
Initializing
3. While either the application file (if there is one) or the boot code is uncompressed into RAM,
the following message is displayed:
Loading
....************
Since this takes a while, asterisks, then periods, then asterisks are displayed on the second
line to indicate that something is happening.
4. When control is passed to the software that was just loaded, the following message is
displayed:
Starting...
5. The telephone detects and displays the speed of the Ethernet interface in Mbps (that is, 0, 10
or 100). The message No Ethernet is displayed until the software determines whether the
interface is 10 Mbps or 100 Mbps.
The Ethernet speed indicated is the LAN interface speed for both the telephone and
any attached PC.
Scenarios for the Restart Process
A-2
Appendix
6. The software checks whether sufficient IP address information has been downloaded. In this
scenario, it is discovered that sufficient information has not been downloaded. The following
message is displayed while the DHCP process is invoked:
DHCP: 0 secs
* to program
The number of elapsed seconds is incremented once per second, until DHCP successfully
completes.
7. The following message is displayed while the TFTP process is invoked:
TFTP: ping 1
www.xxx.yyy.zzz
The number of pings is incremented once per second, until the TFTP server responds.
8. The following message is displayed while the upgrade script is downloaded from the TFTP
server:
46XXUPGRADE.SCR
n KB received
where n is the number of KBs that have been downloaded.
9. The script file is processed and the software determines that the name of the boot code file in
the telephone (BOOTNAME) is not the latest version. APPNAME is set to the name of an
application file that will replace the boot code. The following message is displayed while the
application file is downloaded into RAM:
app_filename
n KB received
where n is the number of KBs that have been downloaded.
10. The following message is displayed while the application file is stored in flash memory:
Saving to flash
n%, x secs
where n is the percentage of the file that has been stored, and x i s the number of seconds
that have elapsed. This will usually take longer than it took to download the file.
11. The following message is displayed while the phone is reset so that the application file can be
executed:
Restarting...
12. While the hardware is being initialized, the following message is displayed:
Initializing
Scenarios for the Restart Process
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4600 Series IP Telephone Installation Guide
13. While either the new application file is uncompressed into RAM, the following message is
displayed:
Loading
....************
Since this takes a while, asterisks, then periods, then asterisks are displayed on the second
line to indicate that something is happening.
14. When control is passed to the software that was just loaded, the following message is
displayed:
Starting...
15. While the entire flash memory is erased in preparation for rewriting the code, the following
message is displayed:
Clearing...
n%, x secs
where n is the percentage of memory erased and x is the number of elapsed seconds during
erasing.
16. While the boot code is rewritten, the following message is displayed:
Updating...
n%, x secs
where n is the percentage of boot code rewritten and x is the number of elapsed seconds
during rewriting.
17. When the new boot code has been successfully written into the flash memory, the application
corrupts its own checksum stored in flash and resets the phone so that the latest systemspecific application file can be downloaded.
18. Continue with the next procedure.
Scenarios for the Restart Process
A-4
Appendix
Latest Boot File Loaded/No Application File or
Application File Needs to be Upgraded
4
This happens with normal application file upgrades.
1. The following message is displayed:
Restarting...
2. While the hardware is being initialized, the following message is displayed:
Initializing
3. While either the application file (if there is one) or the boot code is uncompressed into RAM,
the following message is displayed:
Loading
....************
Since this takes a while, asterisks, then periods, then asterisks are displayed on the second
line to indicate that something is happening.
4. When control is passed to the code in RAM, the following message is displayed:
Starting...
5. The telephone detects and displays the speed of the Ethernet interface in Mbps (that is, 0, 10
or 100). The message No Ethernet is displayed until the software determines whether the
interface is 10 Mbps or 100 Mbps.
The Ethernet speed indicated is the LAN interface speed for both the telephone and
any attached PC.
6. The software checks whether sufficient IP address information has been downloaded. In this
scenario, it is discovered that sufficient information has not been downloaded. The following
message is displayed while the DHCP process is invoked:
DHCP: 0 secs
* to program
The number of elapsed seconds is incremented once per second, until DHCP successfully
completes.
Scenarios for the Restart Process
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4600 Series IP Telephone Installation Guide
7. The following message is displayed while the TFTP process is invoked:
TFTP: ping 1
www.xxx.yyy.zzz
The number of pings is incremented once per second, until the TFTP server responds.
8. The following message is displayed while the upgrade script is downloaded from the TFTP
server:
46XXUPGRADE.SCR
n KB received
where n is the number of KBs that have been downloaded.
9. The script file is processed and the software determines that the name of the boot code file in
the telephone (BOOTNAME) is not the latest version. APPNAME is set to the name of an
application file that will replace the boot code. The following message is displayed while the
application file is downloaded into RAM:
app_filename
n KB received
where n is the number of KBs that have been downloaded.
10. The following message is displayed while the application file is stored in flash memory:
Saving to flash
n%, x secs
where n is the percentage of the file that has been stored, and x i s the number of seconds
that have elapsed. This will usually take longer than it took to download the file.
11. The phone is reset so that the new system-specific application file can be executed. Continue
with the next procedure.
Latest Boot File and System-Specific Application File
Already Loaded
4
This happens with normal resets.
1. The following message is displayed:
Restarting...
2. While the hardware is being initialized, the following message is displayed:
Initializing
Scenarios for the Restart Process
A-6
Appendix
3. While either the application file is uncompressed into RAM, the following message is
displayed:
Loading
....************
Since this takes a while, asterisks, then periods, then asterisks are displayed on the second
line to indicate that something is happening.
4. When control is passed to the code in RAM, the following message is displayed:
Starting...
5. The telephone detects and displays the speed of the Ethernet interface in Mbps (that is, 0, 10
or 100). The message No Ethernet is displayed until the software determines whether the
interface is 10 Mbps or 100 Mbps.
The Ethernet speed indicated is the LAN interface speed for both the telephone and
any attached PC.
6. The software checks whether sufficient IP address information has been downloaded. In this
scenario, it is discovered that sufficient information has not been downloaded. The following
message is displayed while the DHCP process is invoked:
DHCP: 0 secs
* to program
The number of elapsed seconds is incremented once per second, until DHCP successfully
completes.
7. The following message is displayed while the TFTP process is invoked:
TFTP: ping 1
www.xxx.yyy.zzz
The number of pings is incremented once per second, until the TFTP server responds.
8. The following message is displayed while the upgrade script is downloaded from the TFTP
server:
46XXUPGRADE.SCR
n KB received
where n is the number of KBs that have been downloaded.
9. The script file is processed and the software determines that the name of the boot code file in
the telephone (BOOTNAME) is the latest version, and the name of the application file in the
telephone is the same as APPNAME.
10. System-specific registration with the DEFINITY server is invoked.
11. Upon completion of registration, dial-tone is available on the telephone.
Scenarios for the Restart Process
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Scenarios for the Restart Process
A-8