Avaya 555-250-701 IP Phone User Manual

2420 Digital Telephone
User’s Guide
555-250-701
Issue 2
November 2002
NOTICE
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no responsibility for any errors. Changes or corrections to the
information contained in this document may be incorporated into future issues.
HEARING AID COMPATIBILITY
The 2400-Series telephones are Hearing Aid Compatible (HAC) when the
Automatic Gain Control is disabled, and thus all units have “HAC” printed on
them.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
Avaya Inc. does not warrant that this product is immune from or will prevent
unauthorized use of common-carrier telecommunication services or facilities
accessed through or connected to it. Avaya Inc. will not be responsible for any
charges that result from such unauthorized use. Product administration to
prevent unauthorized use is your responsibility and your system manager
should read all documents provided with this product to fully understand the
features available that may reduce your risk of incurring charges.
TRADEMARKS
DEFINITY is a registered trademark of Avaya Inc.
MultiVantage is a trademark of Avaya Inc.
OBTAINING PRODUCTS
To learn more about Avaya Inc. products and to order any of these products,
access the Avaya web site at www.avaya.com.
THE “CE” MARK
If the “CE” mark is affixed to this equipment, it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and the
Low Voltage Directive (73/23/EEC).
© 2002 Avaya Inc.
All Rights Reserved
Printed in USA
Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Support for Call Center Users . . . . . . . . . . . . . . . . . . . . 2
Support for Optional Devices . . . . . . . . . . . . . . . . . . . . . 3
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2420 Telephone Components . . . . . . . . . . . . . . . . . . . . . . 4
2420 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . 6
The Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Navigating in the Home Screen Pages . . . . . . . . . . . . . 8
Call Appearance and Call Identification Displays . . . . 8
Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
The Speed Dial Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Working in the Speed Dial Screen . . . . . . . . . . . . . . . . 16
Managing Your Speed Dial List . . . . . . . . . . . . . . . . . . . . 17
Quick Access to Speed Dial Entries . . . . . . . . . . . . . . 17
Insert Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Entering Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialing Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
The Call Log Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
The Call Log Summary Screen . . . . . . . . . . . . . . . . . . 21
Working in the Call Log Summary Screen . . . . . . . . . 22
Call Log Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . 23
Working in the Call Log Detail Screen . . . . . . . . . . . . 24
Using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
The Label Action Screen . . . . . . . . . . . . . . . . . . . . . . . . . 27
Working in the Label Action Screen . . . . . . . . . . . . . . 28
Managing Your Call Appearance/Feature Button
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
The Options Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Working in the Options Screen . . . . . . . . . . . . . . . . . . 33
Selecting Personalized Options . . . . . . . . . . . . . . . . . . . 34
Using Selected Voice Features . . . . . . . . . . . . . . . . . . . . 40
iii
Using Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . 47
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
iv
Overview
The 2420 Digital Telephone is a multi-line digital telephone for use with an
Avaya MultiVantage™ software 1.1 or later. It is designed to put convenient
features and capabilities at your fingertips, including:
• an easy-to-read screen—that allows you to view call appearance/feature
•
•
button labels, the call log, speed dial lists, and call identifier information.
a flexible call appearance/feature button display—that allows you to
choose between an 8 or 12-button label format and eliminates the need
for paper button labels. Up to 24 additional call appearance/feature
buttons for your call processing system can be displayed on the optional
EU24 Expansion Module (see “Support for Optional Devices” on page 3).
a customizable interface—that allows you to create personal speed dial
lists, to specify the call types you want to appear in the call log, to select
the telephone ring pattern, to customize the call appearance/feature
button labels, and to choose the language displayed on your 2420
telephone.
Note: You can choose to view screen text in English, German, French,
Spanish, Italian, Dutch, Portuguese, and Japanese.
• a programmable speed dial list—that allows you to store up to 104
entries.
• a programmable call log—that supports up to 100 entries (including
calling party name and number, when available, for incoming calls) and
allows you to specify the call type (that is, answered or unanswered
incoming calls, and outgoing calls) that is logged.
• customizable call appearance/feature button labels—that allow you to
change the labels for the call appearance/feature buttons programmed on
your call processing system. Up to 13 characters can be displayed for
each label.
As soon as you install the 2420 telephone, you can take advantage of these
powerful features because your telephone is instantly recognized by your call
processing system. Depending on how it is administered at the call processing
system, the 2420 telephone can also be moved to another office at your
location and begin working without interruption. There’s no need to wait for
reprogramming or technical support.
1
Support for Call Center Users
To meet the needs of those working in call centers, the 2420 telephone offers
the following:
• Call Center Mode operation—available from the Options Screen, this
•
•
•
setting changes the standard display from 8 to 12 call appearance/feature
button labels. When you select this mode, the bottom line of the screen
display, which is used for softkey labels in standard mode, can contain four
more call appearance/feature buttons with shortened labels.
compatibility with a variety of headsets —works with one headset
directly connected to the 2420 telephone via an amplifier adapter (HIC-1)
cord. The following headsets are supported:
— Starset top H31
— Mirage top H41
— Mirage top H41N
— Supra Monaural top H51
— Supra Monaural NC top H51N
— Supra Binaural top H61
— Supra Binaural NC top H61N
— Encore Monaural Voice Tube H91
— Encore Monaural NC top H91N
— Encore Binaural Voice Tube H101
— Encore Binaural NC top H101N
— Tristar Voice Tube top H81
— Tristar Noise Canceling top H81N
— Duoset (Supra Starter) Voice Tube H141 Headband only
— Duoset (Supra Starter NC) Noise Canceling top H141N
Headband only
— Duoset (Earset Starter) Voice Tub top H141 Earhooks only
— Duoset (Earset Starter NC) Noise Canceling top H141N
Earhooks only
— Duoset (Starter Special VT) Voice Tube top H141
Headband & Earhooks
— Duoset (Starter Special NC) Noise Canceling top H141N
Headband & Earhooks
support for the Group Listen feature—when this feature is
programmed, you can use the handset or headset and speaker of the
2420 telephone simultaneously. While you’re assisting a customer via the
headset, your supervisor can use the speaker to listen to the
conversation. Note that the operation of this feature is affected by the
modules (if any) installed with your 2420 telephone. See “Speakerphone”
on page 12 for details.
recording capability (optional)—allows you to record conversations
while you are assisting a customer (requires the 20A stand and 201A
module described in “Support for Optional Devices.”)
2
Support for Optional Devices
Optional devices are available to expand the capabilities of the 2420
telephone. They include:
• 20A Stand—Every 2420 telephone comes equipped with a convertible
stand that allows you to install the 2420 telephone on your desktop or on a
wall. You must replace this convertible stand with the 20A stand if you are
using a 200A or 201A module.
• 200A Module Analog (U.S.) Adjunct Interface—This module provides
standard tip/ring capabilities, allowing you to connect analog devices
(such as a fax machine) to the 2420 telephone.
• 201A Module Recorder Interface—This module allows you to record
telephone conversations. In addition, this module allows you to use two
additional headsets via the jacks on the 20A stand.
• EU24 Expansion Module—This module can display up to 24 additional
call appearance/feature buttons that have been programmed for your call
processing system. Buttons are displayed in two columns, with one
column displayed at a time on the EU24 screen.
For more information, see the documents that are included with each device.
Safety Information
Your 2420 telephone has been manufactured according to industry standards
for quality and safety assurance. When using your telephone, follow
recommended safety precautions to reduce the risk of fire, electric shock, and
personal injury. See the 2420 Installation and Safety Instructions that were
packaged with your telephone.
3
2420 Telephone Components
Refer to Figure 1 below to familiarize yourself with your 2420 telephone screen
display, buttons, and programmable features.
6
2
1
4
1
8
3
5
9
EXIT
MESSA GES
HEADSET
TRANSFER
HOLD
SPEAKER
10
12
CONFERENCE
MUTE
DR OP
REDIAL
11
FIGURE 1
7
2420 Telephone Components
Table 1 describes the 2420 telephone components presented in Figure 1.
4
TABLE 1 The 2420 Telephone Components
The following items correspond to the numbers in Figure 1.
1) Call appearance/feature buttons
— For accessing incoming/outgoing
lines and programmed features. An
underscore indicates the currently
selected call appearance.
2) Display — This area shows the
Home, Speed Dial, Call Log, and
Options screens.
7) Dialpad — Standard 12-button pad
for dialing telephone numbers.
8) Speaker button
— For
accessing the built-in two-way
speakerphone. The light associated
with this button turns on when the
speakerphone is active.
3) Softkeys — These keys allow you to 9) Headset button
— For
perform specific functions. The
activating a headset connected to the
functions available and the
2420 telephone. The light associated
corresponding softkey labels change
with this button turns on when the
according to the screen displayed.
headset is active.
4) Exit button
— Pressing this 10) Mute button
— For turning
button returns you to the first page of
off the microphone (handset, headset,
the Home screen.
or speaker). When the Mute feature is
active, the associated light turns on
and the person at the other end of the
call cannot hear you.
5) Arrow keys
— Depending 11) Volume control buttons — For
on the current screen display, you can adjusting speaker, handset, headset, or
use these keys to move between
ringer volume depending on which
screen pages, to cycle through Call
component is in use.
Log and Speed Dial entries, and to
move the cursor during data entry.
6) Message lamp — This lamp is lit
12) Call handling buttons — For call
when a message has arrived in your
handling activities. See “Call-Handling
voice mailbox. When you set this lamp Features” on page 10 for more
to Visual Ring, it flashes to alert you to information.
incoming calls. You can retrieve
messages using the
button.
5
2420 Telephone User Checklist
The remainder of this guide contains procedures for using specific screens,
features, and keys on the 2420 telephone. The following table directs you to
sections explaining specific activities you may want to perform.
To
See
Understand call appearance/
feature button displays
“The Home Screen” on page 7
Change call appearance/feature
button layout by enabling Call
Center mode
“The Options Screen” on page 32
Handle calls (that is, answer and
make calls, hold calls, transfer
calls, redial numbers, set up
conference calls, etc.)
“Call-Handling Features” on page 10
Understand your personal directory
vs. the call processing system
Directory feature
“The Speed Dial Screen” on page 15
Create and maintain a Speed Dial
List
“Managing Your Speed Dial List” on
page 17
Make Speed Dial calls
“Call-Handling Features” on page 10
Customize the labels of the call
appearance/feature buttons
“Managing Your Call Appearance/
Feature Button Labels” on page 29
Understand the Call Log Summary
and Call Detail screens
“The Call Log Screens” on page 21
Change the default Call Log
settings
“Call Log Setup” on page 35
View or update information saved
in the Call Log
“Using the Call Log” on page 25
Make calls from the Call Log
“Using the Call Log” on page 25
Retrieve voice mail messages
“Getting Messages” on page 14
Check lamp and display
component status
“Self Test” on page 36
Change default language, ring
pattern, display contrast, display
mode, visual ring settings
“Selecting Personalized Options” on
page 34
Erase all personalized options and
restore default settings
“Selecting Personalized Options” on
page 34
6
The Home Screen
The Home screen, which consists of three pages, displays the available call
appearance/feature buttons, caller ID information, the current date and time,
softkeys, and information provided by the Avaya call processing system.
In general, you use the Home screen to perform standard call handling. When
the 2420 telephone is operating in normal display mode, eight call appearance/
feature buttons are displayed on each page of the Home screen (as shown in
Figure 2).
Note: In Call Center Mode, 12 call appearance/feature button labels are
displayed on each of the first two pages of the Home Screen. Four call
appearance/feature buttons (with shortened labels) rather than softkey
labels are displayed at the bottom of pages 1 and 2. The softkey labels
are displayed on Page 3 of the Home Screen in Call Center Mode. For
information about Call Center Mode, see “Display Mode (Call Center
Mode)” on page 37.
The date and time information is provided by your call processing system. This
information is displayed below the call appearance/feature button area when
the telephone is idle.
Note: After initially plugging in a 2420 telephone or after a power outage, it
may take several minutes before the time and date appear on the
screen. If the date and time displayed are incorrect, contact your
system manager.
If you program your 2420 telephone to log new calls, the counter displaying
this number of new calls appears below the date and time. Every time you
access the Call Log Summary screen (see “The Call Log Screens” on
page 21) to view the information in the call log, the counter is reset to 0.
a 206
:
Timer
b 206
:
Abr Program
c 206
:
Call Pickup
Directory
: SendAllCalls
4:10PM
New Calls: 4
SpDial
3/29/02
Log
Option Label
FIGURE 2 Sample Home Screen - Page 1
7
Navigating in the Home Screen Pages
Navigating in the Home Screen Pages
To
Press
Move to the next or previous Home
screen page
or
Return to Page 1 of the Home screen
respectively
at any time
Access the Speed Dial screen
The SpDial softkey
Access the Call Log Summary screen
The Log softkey
Access the Options screen
The Option softkey
Access the Label Action screen
The Label softkey
Call Appearance and Call Identification Displays
By default, the 2420 telephone has eight call appearance/feature buttons per
screen page; 12 call appearance/feature buttons are shown on the first two
pages of the Home Screen when Call Center mode is enabled.
Beginning with the first button in the upper left corner of the 2420 telephone
and going down, the display identifies the buttons in the left column. These
buttons are considered call appearance/feature buttons 1 through 4. On the
display, these buttons are identified by default labels a, b, c, etc., where a
represents call appearance/feature button 1. The buttons in the right column
run from 5 through 8. If Call Center mode is enabled, call appearance/feature
buttons 17 through 20 (identified by default labels q, r, s, t) are also displayed
(with abbreviated labels) along the bottom of the screen.
When you receive or make calls, the available call identification information is
displayed where the date and time appear when the telephone is idle. For
example, when you dial an extension, that number is shown and then replaced
by the called party’s name and extension. The call identification information
associated with an extension is provided by the call processing system. When
a call is received from another extension, the caller’s name is shown;
when a call is received from outside, the calling number (if available),
“OUTSIDE CALL,” or a trunk identifier is shown.
One call appearance is underlined at all times. When a call arrives at the 2420
telephone, the bell icon blinks on the corresponding call appearance (see
“Status Icons” on page 9), which is underlined. After you answer the call, the
active call icon is displayed.
Note: If the call appearance is not displayed on the current Home screen
or
to locate and answer the appropriate call
page, use
appearance.
The display remains in call handling mode until you activate one of the other
softkey features. After using any of these features, return to Page 1 of the
Home Screen by pressing
.
8
Status Icons
The icons displayed on the call appearance/feature buttons of your 2420
telephone are explained in the following table. These icons replace the
functionality of the green LEDs and equivalent flash rates.
Status Icons
Icon
Definition
Ringing
An incoming call is waiting to be answered.
See “Tones and Their Meaning” on page 47
for information about the corresponding
audio alert.
Active
The call you are currently handling.
On hold
A call currently on hold.
On soft hold
A call put on hold during a transfer or
conference.
Feature
active
Feature on left side of the display currently
is active.
Feature
active
Feature on right side of the display
currently is active.
Feature
pending
Your request is being processed but is not
immediately available.
In addition, the following icons are displayed in certain feature-specific
applications.
Status Icons for Feature-Specific Applications
Icon
Definition
Feature
status
Used by the Call Center Q Time feature.
Feature
status
Used by the Call Center Aux Work feature.
Feature
status
Used by the Call Center Service Observing
feature.
9
Call-Handling Features
The procedures in this section assume that you are performing call handling
with the Home screen displayed on the 2420 telephone. In addition to common
procedures provided in this section, refer to the Overview for the Avaya
MultiVantage™ Software (555-233-767) for alternate procedures.
Answer a call
When a call arrives at your 2420 telephone, you hear a ringing tone and a
blinking bell icon appears on the associated call appearance. In addition, call
identification information is displayed (see “Call Appearance and Call
Identification Displays” on page 8, earlier in this guide, for details).
To answer an incoming call
Do one of the following:
• If you are not active on another call, answer the call using your
handset, headset, or speakerphone (see “Speakerphone” on
page 12).
• If you are active on a call already, place the active call on hold (see
“Hold” on page 11), and then answer the incoming call.
• If the call appearance for the ringing call is not displayed on the
and
to cycle through the
current Home screen page, use
pages. Use
to return to Page 1 of the Home screen. When
you locate the call appearance for the ringing call, press the
corresponding call appearance button.
Make a call
You can make calls from the 2420 telephone using a variety of methods.
To make a call manually
1. Go off hook using the handset, headset, or speaker.
2. When you hear dial tone, enter the extension or telephone number
using the dialpad.
If you are calling an external number, be sure to include the required code
(for example, “9”) to access an outside line.
To have the 2420 telephone make a call automatically
Do any of the following:
• Press
to have the 2420 telephone dial the last number that
you dialed.
• Access the Call Log and initiate a call to a specific entry. See “Using
the Call Log” on page 25 for more information.
• Access the Speed Dial List in your personal directory and initiate a
call to a specific entry. See “Speed Dial” on page 11.
10
.
Speed Dial
The Speed Dial feature allows you to have the 2420 telephone automatically
dial calls to telephone numbers stored in your personal directory. See the
procedures in “Managing Your Speed Dial List” on page 17 for creating and
maintaining your personal 2420 telephone directory.
To make a call to a personal directory entry using the Speed Dial feature
1. From the Home screen, press the SpDial softkey.
The Speed Dial screen is displayed.
2. Press the button next to the entry you want to call. (If the entry you
and
to cycle
want is not displayed on the current page, use
through the entries.)
The 2420 telephone dials the number for you.
Hold
The Hold feature puts a call on hold until you can return to it.
To put a call on hold
Press
.
To return to the held call
Press the call appearance button of the held call.
Note: Your system manager may have administered the Unhold feature. In
this case, you can return to the held call by pressing
.
.
Redial
The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number (up to 24 digits) you dialed.
To redial the last number that you dialed
Press
.
11
.
Speakerphone
The two-way built-in speakerphone allows you to make and answer calls
without lifting your handset. Keep in mind that two-way speakerphones may
not operate satisfactorily in every environment (such as in very noisy
locations).
To make or answer a call without lifting the handset, or to use the
speakerphone with any feature
1. Press
.
2. Make or answer the call, or access the selected feature.
3. Adjust speakerphone volume if necessary.
To raise the volume, press the volume control button
the volume, press the volume control button
.
; to lower
The display shows the volume level. (There are eight volume levels.)
If you want to make the speakerphone volume louder, you can disable
the speakerphone ACG by setting “Speaker AGC Enabled” to “No” in
the second page of the Options screen. When enabled, speakerphone
AGC automatically adjusts volume levels by increasing low signals and
decreasing high signals. If you disable the speakerphone AGC, low
volume levels will not be increased automatically. See “Working in the
Options Screen” on page 33.
To change from the speakerphone to the handset
Pick up the handset and talk.
To change from the handset to the speakerphone
1. Press
.
2. Hang up the handset.
To end a speakerphone call
Press
again.
To use the Group Listen feature (if administered) in which the handset
(or headset) and the speaker are active at the same time
While you are active on the handset (or headset), press
.
Note: When the 201A Recorder Interface Module is installed with the 2420
telephone and administered to use the headset jacks on the 20A, you
cannot use the Group Listen feature in which the headset and speaker
are active simultaneously. In this case, you can use the handset and
the speaker.
12
.
Transfer
The Transfer feature allows you to transfer a call from your telephone to
another extension or outside number.
To transfer the current call to another extension
1. While on a call, press
.
2. When you hear dial tone, dial the number to which the call is to be
transferred.
3. Do one of the following:
• To transfer the call without announcing it, press
hang up.
The transfer is complete.
again, and
• To announce the call before transferring it, wait for the called party
to answer. Go to Step 4.
4. When the called party answers, announce the call.
(If the line is busy or if there is no answer, press
. Then, you can
return to the held call by pressing its call appearance button.)
5. Press
again and hang up to complete the transfer.
The “Transfer Completed” message is displayed.
Note: Your system manager may have administered the Transfer-on-Hangup feature. In this case, you can transfer a call by pressing
,
dialing the number to which the call is to be transferred, and then
hanging up. To cancel an attempted transfer, press the original call
appearance. If your system has auto-hold activated, use
to
cancel a transfer so that the potential transfer recipient is not left on
hold.
13
Conference
The Conference feature allows you to conference up to six parties (including
yourself) on a call.
To add another party to a call
1. Press
.
2. When you hear dial tone, dial the number of the person you want to
add to the call.
3. Wait for an answer.
4. To add the person to the call, press
again.
(If the called party does not answer or does not want to join the
conference, press
. Then, you can return to the held call by
pressing its call appearance button.
5. Repeat Steps 1 through 4 for additional conference connections.
To add a held call to an active call
1. Press
.
2. When you hear dial tone, press the call appearance button
corresponding to the held call.
3. Press
again.
To remove the last person added to the conference call
1. Make sure that the conferenced call appearance is selected.
2. Press
.
Getting Messages
Message
Your Message lamp turns on when a caller has left a message for you. Press
the
button to retrieve your messages, and follow the prompts.
Note: Certain features must be programmed by your system manager to
activate the Message button. Please see your system manager if the
message lamp is not working properly. See Chapter 21, “Features and
Technical Reference,” of the Administrator’s Guide for Avaya
MultiVantage™ Software, Document No. 555-233-506 for Message
button programming information.
14
The Speed Dial Screen
Using the Speed Dial screen, you can store up to 104 speed dial entries in the
personal directory of your 2420 telephone. You can access this screen by
pressing the SpDial softkey at the Home screen.
Note: The personal directory containing your speed dial entries of numbers
you call frequently is stored in your 2420 telephone. The personal
directory is separate from the Directory feature, which resides on the
call processing system. The Directory feature, which is administered
by your system manager, allows any call processing system user to
search for the extension of another user in the call processing system
directory. For more information about the Directory feature, see “Using
Display Features” on page 45.
When you have created a speed dial list, the Speed Dial screen displays the
saved entries in alphabetical order. A single page displays eight entries. You
can make a call directly from this screen by pressing the button associated
with a displayed entry.
Figure 3 shows a sample Speed Dial screen.
Home
:
Lou
Jane
:
Mary
Jim
:
Patty
John
:
Peter
Select name to CALL or
Choose action below
Add
Edit
Delete
Done
FIGURE 3 Sample Speed Dial Screen
In addition to placing calls from the Speed Dial screen, you can add entries,
delete entries, and make changes to saved entries in your personal speed dial
list using the softkeys displayed at the bottom of the screen. See “Managing
Your Speed Dial List” on page 17 for more information.
15
Working in the Speed Dial Screen
Working in the Speed Dial Screen
To
Press
Place a call to a displayed entry
and return to the current Home
screen
The button associated with the entry
View the next page of speed dial
entries
View the previous page of speed
dial entries
Add an entry to the speed dial
list
The Add softkey
Change information stored in
the speed dial list
The Edit softkey
Delete an entry from the speed
dial list
The Delete softkey
Return to the Home screen in
which you were working
previously
The Done softkey (see Note below)
Return to Page 1 of the Home
screen
at any time
Note: After you access specific screens to manage your speed dial entries,
the softkeys displayed at the bottom of the screen change to reflect
the activities that you can perform. For example, when you access the
Edit screen, you can choose from the Add, Delete, and Done keys.
The Edit and Delete softkeys are not displayed, though, until you have
saved at least one entry in your personal speed dial list.
Note: Keep in mind that whenever you are working in the Speed Dial
screens (adding, editing, and deleting speed dial entries), you cannot
use the telephone dialpad for dialing.
16
Managing Your Speed Dial List
Using the Speed Dial screen, you can store up to 104 speed dial entries in
your personal 2420 telephone directory. You can access this screen by
pressing the SpDial softkey at the Home screen.
When you have created a speed dial list, the Speed Dial screen displays the
saved entries in alphabetical order. A single page displays eight entries.
You can add entries, delete entries, and make changes to saved entries in your
personal speed dial list using the softkeys displayed at the bottom of the
screen. You can also save Call Log entries to your Speed Dial List.
Quick Access to Speed Dial Entries
When you access your speed dial list to select, edit, or delete entries, you can
use the index feature to locate a specific entry quickly. For example, press 1 on
the dialpad to move directly to the beginning of the list.
You can use keys 2 through 9 on the dialpad to locate entries beginning with
the letters that correspond to these keys. For example, press 3 to locate the
first entry that begins with the letter “D.” If no entries begin with the letter “D,”
then the first entry that begins with the letter “E” is selected.
Insert Mode
After you select a speed dial entry for editing, you can use the Insert Mode
while you are working in the Edit screen. When Insert Mode is enabled (as
indicated by < icon to the right of Insert Mode in the lower right corner of the
to move the cursor to the left without erasing
screen display), use
characters. For example, you can press
to insert an area code in front of
an existing telephone number in a saved entry.
To turn Insert Mode on and off, press its associated button on the Edit Name/
Number screen. Note that when you first access the Edit Name screen, Insert
Mode is “off.”
Entering Characters
Keep in mind that each time you press a key on the dialpad, the alphabetic
character associated with the key is shown on the screen display. In some
cases, you may need to press the same key repeatedly to select other
alphabetic characters. For example, to enter “Jack:”
• Press 5 for “J.” This first letter is automatically entered as an uppercase
letter. All of the following characters in the word appear in lowercase.
• Press 2 for “a.” Then, press
to advance the cursor.
• Press 2 three consecutive times for “c.”
• Press 5 twice for “k.”
Note that you must use
if the next character you want to enter uses the
same key as the character you just entered (for example, the characters “a”
and “c” are both entered using the 2 key).
17
Dialing Conventions
It is important that you observe the following conventions as you enter speed
dial numbers:
• You can enter telephone numbers up to 20 characters long, including
special characters and spaces.
• You must include the code required to access an outside line (for example,
“9”) for external telephone numbers.
• You can use the Pause softkey to insert a 1.5-second pause. It is often
•
useful to include a pause (or series of pauses) in beeper/pager numbers
to allow a paging system enough time to answer.
You can use the Hyphen softkey to insert hyphens between segments of
a telephone number (for example, “9-732-555-1212”). The hyphen may
make the number easier for you to read but does not affect dialing.
Adding Speed Dial Entries
You can store up to 104 personal speed dial entries in the 2420 telephone.
When the maximum number of entries is stored, you must delete existing
entries before the 2420 telephone allows you to enter new ones.
To add speed dial entries to your personal directory
1. From the Home screen, press the SpDial softkey.
The Speed Dial screen is displayed (or, if no Speed Dial List already
exists, the Empty Speed Dial List screen is displayed).
2. Press the Add softkey.
The Edit Name screen is displayed with the Name field underscored.
Note: If the directory is full, a message is displayed indicating that your
Speed Dial list is full. You must delete an existing entry before a
new entry can be added. See “Deleting Speed Dial Entries” on
page 20.
3. Using the dialpad, enter the name for your speed dial entry. You can
enter up to 13 characters. By default, the first letter you enter appears
in uppercase, and the following characters in the word appear in
lowercase.
Note: You can use the Case softkey to switch between uppercase and
lowercase. You can use the Space softkey to insert a space
between first and last names. After you enter a space, the next
character will be an uppercase letter, and the following
characters in that word will appear in lowercase. If you are
entering special characters, you can use the * (star key) to cycle
through the period and star characters. You can use the #
(pound) key to cycle through the hyphen and pound characters.
18
4. When you are done entering a name, press the feature button to the
left of the Number field (Edit Number screen) to advance to that field.
5. Using the dialpad, enter the telephone number for this speed dial entry.
You can enter numbers up to 20 characters long, including special
characters and spaces.
6. When you are done entering the telephone number, do one of the
following:
• To save your entries and return to the Speed Dial screen, press the
Save softkey.
• To continue without saving your entries, press the Cancel softkey.
• To return to Page 1 of the Home screen without saving your entries,
press
.
7. Repeat Steps 2 through 6 to add more entries.
Editing Speed Dial Entries
You can edit information for any of the speed dial entries saved in your
personal 2420 telephone directory.
To edit stored speed dial entries
1. From the Home screen, press the SpDial softkey.
The Speed Dial screen is displayed.
2. Press the Edit softkey.
The Edit Name screen is displayed.
or the index feature to locate the
and
Note: You can use
entry you want to edit.
3. Press the feature button corresponding to the entry you want to edit.
The Edit screen is displayed with the Name field underscored.
4. Using the dialpad, edit the name for your speed dial entry. You can
enter up to 13 characters. By default, the first letter you enter appears
in uppercase, and the following characters appear in lowercase.
Note: You can use the Case softkey to switch between uppercase and
lowercase. You can use the Space softkey to insert a space
between first and last names. If you are entering special
characters, you can use the * (star key) to cycle through the
period and star characters. You can use the # (pound key) to
cycle through the hyphen and pound characters.
5. When you are done editing the name, press the feature button to the
left of the Number field (Edit Number screen) to advance to that field.
Otherwise, go to Step 7.
19
6. Using the dialpad, edit the telephone number for this speed dial entry.
You can enter numbers up to 20 characters long, including special
characters and spaces.
Note: You can use the feature button to the right of the Number field to
go directly to the end of any existing text in that field. The
feature button to the left of the Number field takes you directly to
the start of any existing text in that field. The feature button at
the top of the left column returns you to the Edit Name screen.
7. When you are done making changes, do one of the following:
• To save your entries and return to the Edit screen, press the Save
softkey.
• To return to the Edit screen without saving your entries, press the
Cancel softkey.
• To return to Page 1 of the Home screen without saving your entries,
press
.
8. Repeat Steps 3 through 7 to edit more entries.
Deleting Speed Dial Entries
You can delete any of the speed dial entries saved in your personal 2420
telephone directory.
To delete stored speed dial entries
1. From the Home screen, press the SpDial softkey.
The Speed Dial screen is displayed.
2. Press the Delete softkey.
The Delete screen is displayed.
3. Press the feature button corresponding to the entry you want to delete.
Note: If the entry you want to delete is not displayed on the current
and
to cycle through the speed dial
screen page, use
list. You can also use the index feature to move to the page
containing the entry.
The DELETE this entry? prompt is displayed.
4. Do one of the following:
• To delete the selected entry, press the Yes softkey.
• To return to the Delete screen without deleting the entry, press the
Cancel softkey.
• To return to Page 1 of the Home screen without deleting the entry,
press
.
5. Repeat Steps 3 through 4 to delete more entries.
20
The Call Log Screens
The 2420 telephone can store up to 100 entries in the Call Log. By default, all
new calls are logged, and the number of new calls is displayed below the date
and time on your 2420 telephone (see “The Home Screen” on page 7).
Note: When power to the telephone is interrupted, all entries in the Call Log
are erased.
You can disable the Call Log or specify certain call types you want logged
using the Log Setup option on the Options screen (see “The Options Screen”
on page 32).
Two screens allow you to view Call Log information:
• The Call Log Summary screen
• The Call Detail screen
The Call Log Summary Screen
The Call Log Summary screen, which is accessed by pressing the Log softkey
on the Home screen, displays the following call identification information:
• For incoming calls—calling party name and telephone number (if this
•
information is available from the call processing system). Note that the
caller’s name may be abbreviated if it is longer than 16 characters.
For outgoing calls—the telephone number (that is, the digits that you
entered on the 2420 telephone dialpad). If you used the speed dial list to
make a call, speed dial entry name and number are displayed in the log.
Note: Outgoing calls made using the
or other abbreviated
dialing buttons cannot be logged.
Each page of the Call Log Summary screen can display four entries (see
and
to page through all logged calls.
Figure 4). You can use
1 Jane King
732-555-7866...
2 Mary Smith
732-555-3322 ...
3 John Jetzt
72488
4 Patty Yee
908-555-1738...
Use < > to scroll
Select entry to view details
Done
FIGURE 4
Sample Call Log Summary Screen
21
The most recent call is displayed in the top-most position of the first page.
When the log is full (that is, 100 calls), the log automatically deletes the oldest
call information to allow for continuous logging without interruption. In addition,
you can delete specific entries from the Call Log Detail screen.
Note: Every time you access the Call Log Summary screen to view the
information in the call log, the counter displaying new calls is reset to 0.
To view more information (such as the date and time) for a specific entry in the
log summary, press the button associated with the entry to access the Call Log
Detail screen.
Working in the Call Log Summary Screen
Working in the Call Log Summary Screen
To
Press
View information about a
specific log entry
The button associated with the entry
View the next page of call log
entries
View the previous page of call
log entries
Return to the Home screen in
which you were working
previously
The Done softkey
Return to Page 1 of the Home
screen
at any time
22
Call Log Detail Screen
The Call Log Detail screen, which is accessed from the Call Log Summary
screen, allows you to:
• View additional information, such as call type and the date and time that
the call was processed.
• Make a call to the entry displayed directly from this screen (see “Using the
Call Log” on page 25).
A sample Call Log Detail screen is shown in Figure 5.
4
Un-Answered
Name: Patty Yee
Number: 908-555-1738
Time: 12:34pm
3/29/02
CALL LOG
Choose action below
Call
FIGURE 5
Delete
Save
Done
Sample Call Log Detail Screen
The number displayed in the upper left corner of the screen indicates the
position of this call in the log summary. The call type (that is, Answered, Unanswered, or Outgoing) is displayed in the upper right corner.
23
Working in the Call Log Detail Screen
Working in the Call Log Detail Screen
To
Press
Make a call to the entry
displayed
The Call softkey
View the next call log entry
View the previous call log entry
Remove the selected entry
The Delete softkey
Save the selected entry as a
speed dial entry
The Save softkey
Return to the Home screen in
which you were working
previously
The Done softkey
Return to Page 1 of the Home
screen
at any time
24
Using the Call Log
The Call Log feature is factory set to record answered, unanswered, and
outgoing calls. For information on disabling the Call Log or changing the call
types you want logged, see “Call Log Setup” on page 35 in “Selecting
Personalized Options.”
Viewing the Call Log
To view the list of all calls recorded in the Call Log
1. From the Home screen, press the Log softkey.
The Call Log Summary screen is displayed.
2. Use
and
to scroll through the Call Log Summary pages.
3. To view information about a specific entry, press the button
corresponding to the entry.
The Call Log Detail screen for this entry is displayed.
4. Press
to return to the Home screen.
Making Calls from the Call Log
To make a call to an entry in the Call Log
1. From the Home screen, press the Log softkey.
The Call Log Summary screen is displayed.
2. Use
and
to scroll through the Call Log Summary pages.
3. When you locate an entry you want to call, press the button
corresponding to the entry.
The Call Log Detail screen for this entry is displayed.
4. Press the Call softkey to make the call.
Note: You can make calls directly to extensions using this method.
To call outside numbers, go off-hook and dial the necessary code
(for example, “9” for a local or seven-digit call or “9” and “1” for a
10-digit call). Then, press the Call softkey to make the call.
25
Saving a Call Log Entry to Your Speed Dial List
To save an entry in the Call Log to your Speed Dial List
1. From the Home screen, press the Log softkey.
The Call Log Summary screen is displayed.
2. Use
and
to scroll through the Call Log Summary pages.
3. When you locate an entry you want to save, press the button
corresponding to the entry.
The Call Log Detail screen for this entry is displayed.
4. Press the Save softkey.
The Edit Name screen is displayed showing the name and number
information from the Call Log.
5. Do one of the following:
• To save the entry to your Speed Dial List as shown on the current
screen, press the Save softkey.
• To edit the telephone number to include a code required to access
an outside line (for example, “9”), press the feature button to the left
of the Number field twice. Then, make your changes (using Insert
Mode). When you are done entering changes, press the Save
softkey.
The entry is saved to your Speed Dial List.
Deleting a Call Log Entry
To delete an entry from the Call Log
1. From the Home screen, press the Log softkey.
The Call Log Summary screen is displayed.
2. Use
and
to scroll through the Call Log Summary pages.
3. When you locate an entry you want to delete, press the button
corresponding to the entry.
The Call Log Detail screen for this entry is displayed.
4. Press the Delete softkey.
The entry is deleted from the Call Log.
26
The Label Action Screen
The Label Action screen, which is accessed by pressing the Label softkey at
the Home screen, allows you to:
• customize the labels for the call appearance/feature buttons programmed
on the call processing system
• view the default labels for the call appearance/feature buttons
programmed on the call processing system
• erase the labels you modified for the call appearance/feature buttons and
restore the default labels from the call processing system
The Label Action screen is shown in Figure 6.
Choose action below
Edit Inspect Restore
FIGURE 6 Label Action Screen
27
Done
Working in the Label Action Screen
Working in the Label Action Screen
To
Press
Change the label of a call
appearance/feature button
The Edit softkey
View the system default labels
for the call appearance/feature
buttons
The Inspect softkey
Delete the customized labels of
all the call appearance/feature
buttons and restore all the
system default labels.
The Restore softkey
Return to the Home screen in
which you were working
previously
The Done softkey (see Note below)
Return to Page 1 of the Home
screen
at any time
Note: After you access specific screens to manage the labels of your call
appearance/feature buttons, the softkeys displayed at the bottom of
the screen change to reflect the activities that you can perform.
Note: Keep in mind that whenever you are changing the labels of call
appearance/feature buttons in the Label Select screen, you cannot
use the telephone dialpad for dialing.
28
Managing Your Call Appearance/
Feature Button Labels
Using the Label Action screen, you can customize the labels of the call
appearance/feature buttons on the 2420 telephone and the EU24 Expansion
Module (if installed), view the labels of the call appearance/feature buttons on
the call processing system, and restore the default labels of all the call
appearance/feature buttons. You can access this screen by pressing the Label
softkey at the Home screen.
Editing Labels
You can change the labels of the call appearance/feature buttons on your
telephone and EU24 Expansion Module (if installed). These new labels are
stored in your 2420 telephone.
To edit call appearance/feature button labels
1. From the Home screen, press the Label softkey.
The Label Action screen is displayed.
2. Press the Edit softkey.
The Label Select screen is displayed.
Note: You can use
to locate the label you want to edit.
and
3. Press the feature button on the 2420 telephone or EU24 Expansion
Module (if installed) corresponding to the label you want to edit.
The Label Edit screen is displayed. The New Label field displays the
current customized label (if any), and the System Label fields displays
the system default label.
If you have not yet changed the default label, an underscore appears
next to the New Label field. If you selected a call appearance, a letter
(such as “a”) and a space appear next to the New Label field. You can
delete the letter and space by pressing
twice.
If you have already changed the default label, an underscore appears
after the last letter of the information displayed in the New Label field.
4. Using the dialpad, edit the label. You can enter up to 13 characters. By
default, the first letter you enter appears in uppercase, and the
following characters appear in lowercase.
Note: You can use the Case softkey to switch between uppercase and
lowercase. You can use the Space softkey to insert a space
between first and last names. If you are entering special
characters, you can use the * (star key) to cycle through the
period and star characters. You can use the # (pound key) to
cycle through the hyphen and pound characters.
29
5. When you are done making changes, do one of the following:
• To save your entries and return to the Label Select screen, press
the Save softkey.
• To return to the Label Select screen without saving your entries,
press the Cancel softkey.
• To return to Page 1 of the Home screen without saving your entries,
press
.
6. Repeat Steps 3 through 5 to edit more labels.
Viewing the Default Labels
You can view the default labels for the call appearance/feature buttons on the
call processing system.
To view the default labels
1. From the Home screen, press the Label softkey.
The Label Action screen is displayed.
2. Press the Inspect softkey.
The Label Inspect screen is displayed showing the default labels for the
2420 telephone. If an EU24 Expansion Module is installed, the default
labels are also displayed on the EU24 Expansion Module.
and
3. Use
to scroll through the Label Inspect screen pages on
the 2420 telephone. If an EU24 Expansion Module is installed, use the
Alternate Display button on the EU24 Expansion Module to view its
default labels.
4. Do one of the following:
• To return to the Label Action screen, press the Done softkey.
• To return to Page 1 of the Home screen, press
30
.
Restoring the Default Labels
You can delete the custom labels you created for the call appearance/feature
buttons and restore the default labels from the call processing system.
To restore the default labels
1. From the Home screen, press the Label softkey.
The Label Action screen is displayed.
2. Press the Restore softkey.
The Label Restore screen is displayed.
3. Press the Erase softkey.
The Confirm Erase All prompt is displayed.
4. Do one of the following:
• To erase the custom labels and restore the default labels, press the
Erase softkey.
• To return to the Label Action screen without erasing the custom
labels and restoring the default labels, press the Cancel softkey.
• To return to Page 1 of the Home screen without erasing the custom
labels and restoring the default labels, press
.
31
The Options Screen
The Options screen, which is accessed by pressing the Option softkey at the
Home screen, allows you to set your preferences for the following:
•
•
•
•
•
•
ring pattern
screen contrast
log setup
visual ring
self test
display mode—normal display mode (8 call appearance/feature buttons)
or Call Center mode (12 call appearance/feature buttons)
• language—English, German (Deutsch), French (Français), Spanish
(Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português),
or Japanese (Katakana)
• erase all personal settings (except contrast level), stored Call Log, speed
dial entries, and customized labels, and return the 2420 telephone to its
default settings
A sample Options screen is shown in Figure 7.
Ring Pattern
:
Self Test
Contrast
:
Display Mode
Log Setup
:
Erase All
Visual Ring
:
Language
Select OPTION above
Done
FIGURE 7
Sample Options Screen
32
Working in the Options Screen
Working in the Options Screen
To
Press
Select an option
The associated button
Return to the Home screen in
which you were working
previously
The Done softkey
Return to Page 1 of the Home
screen
at any time
Note: If you press
, a second screen is displayed that allows you to
enable and disable the Automatic Gain Control (AGC) feature for the
handset, headset, or speakerphone. It is strongly recommended that
you leave the default settings unchanged; however, hearing aid users
may benefit from disabling the AGC feature for the handset. Changing
the default settings can adversely affect audio quality. See your
system manager for more information.
33
Selecting Personalized Options
Ring Pattern
The Ring Pattern option on the Options screen allows you to choose a
personalized ringing pattern for your telephone. You can choose from among
eight different patterns.
Note: If you receive an incoming call while you are working in the Ring
Pattern option screen, you are automatically returned to the Home
screen to facilitate call handling.
To select a personalized ringing pattern
1. From the Home screen, press the Option softkey.
The Options screen is displayed.
2. Press the Ring Pattern feature button.
The Select Ring screen with the current ring pattern is displayed.
and
3. Use
patterns.
or the dialpad to cycle through all eight ringing
Note: To listen to a specific ring pattern, press the Play softkey for a
selected ring pattern number.
4. Do one of the following:
• If you want to save the ringing pattern that you have just selected,
press the Save softkey. You will hear a confirmation tone, and you
are returned to the Options screen.
• If you want to return to the Options screen without changing the ring
pattern, press the Cancel softkey.
• If you want to return to Page 1 of the Home screen without changing
the ring pattern, press
.
Note: If you go off-hook, receive a call, or lose power during selection, the
process is canceled and you must start again.
Display Contrast
The Contrast option on the Options screen allows you to choose a contrast
level for your telephone display. You can choose from among fifteen levels of
contrast.
To select a contrast level
1. From the Home screen, press the Option softkey.
The Options screen is displayed.
2. Press the Contrast feature button.
The Display Contrast screen is displayed.
34
3. Use
and
to adjust the level of contrast.
Note: If an EU24 is connected to your 2420 telephone, the display
shows the contrast level for the EU24 as well. Press the
appropriate button to indicate whether you want to adjust the
contrast for the telephone or the EU24.
4. Do one of the following:
• To return to the Options screen, press the Done softkey.
• To return to Page 1 of the Home screen, press
.
The new contrast level is set.
Call Log Setup
The Log Setup option on the Options screen allows you to specify which
types of calls will be logged. These call types include:
• Answered (incoming)
• Un-answered (incoming)
• Outgoing
You can choose to have some, none, or all of these call types logged.
Note: For information about viewing the Call Log Summary, see “The Call
Log Screens” on page 21, earlier in this guide.
To specify the call types that you want to appear in the Call Log
1. From the Home screen, press the Option softkey.
The Options screen is displayed.
2. Press the Log Setup feature button.
The Call Log Setup screen is displayed with an underscore displayed
in the Yes/No setting column.
3. Press the appropriate button on the right side of the display. For
example, press button 6 to select the Answered call type and change
the Yes/No setting with a single button press.
4. Do one of the following:
• If you want to save the selections that you have just made, press the
Save softkey. You will hear a confirmation tone, and you are
returned to the Options screen.
• If you want to return to the Options screen without saving your
entries, press the Cancel softkey.
• If you want to return to Page 1 of the Home screen without saving
your entries, press
.
Note: If you press the Save softkey to change the settings, all entries
that do not match the call types you have just specified will be
deleted from the call log.
35
Visual Ring
The Visual Ring option on the Options screen allows you to choose a visual
alert for incoming calls. When you enable this option, the telephone rings and
the lamp above the 2420 display area flashes when an incoming call arrives.
To set the Visual Ring option
1. From the Home screen, press the Option softkey.
The Options screen is displayed.
2. Press the Visual Ring feature button.
The Visual Ringing Alert screen is displayed.
3. Press the Yes/No softkey (or press button 6) to indicate whether you
want Visual Ring enabled.
4. Do one of the following:
• If you want to save the setting you just selected, press the Save
softkey. You will hear a confirmation tone, and you are returned to
the Options screen.
• If you want to return to the Options screen without changing the
setting, press the Cancel softkey.
• If you want to return to Page 1 of the Home screen without changing
the setting, press
.
Self Test
The Self Test option, which appears on this screen, verifies the operation of
the 2420 telephone’s lamps and display components. It also provides
information regarding the 2420 telephone firmware version, link status, and
module status. While the telephone is running in self-test mode, you can
continue to make and receive calls using the dialpad and call-handling
buttons as usual.
To have the 2420 telephone perform a self test
1. From the Home screen, press the Option softkey.
The Options screen is displayed.
2. Press the Self Test feature button.
3. Press and hold the Test softkey to begin the test process.
4. Do one of the following:
• If you want to exit test mode and return to the Options screen, press
the Done softkey.
• If you want to exit test mode and to return to Page 1 of the Home
screen, press
.
36
Display Mode (Call Center Mode)
When the 2420 telephone is first installed, it is set to display 8 call
appearance/feature buttons per screen page. The Display Mode option on
the Options screen allows users (particularly those working in Call Centers)
to choose an alternate display of 12 call appearance/feature buttons on each
of the first two screen pages.
To set the Display Mode option
1. From the Home screen, press the Option softkey.
The Options screen is displayed.
2. Press the Display Mode feature button.
The Display Mode screen is displayed.
3. Press the Yes/No softkey (or press the button to the right of the setting)
to indicate whether you want Call Center mode enabled.
4. Do one of the following:
• If you want to save the setting you just selected, press the Save
softkey. You will hear a confirmation tone, and you are returned to
the Options screen.
• If you want to return to the Options screen without changing the
setting, press the Cancel softkey.
• If you want to return to Page 1 of the Home screen without changing
the setting, press
.
Note: When Call Center mode is enabled, call appearance/feature buttons 1
through 4 appear on the left side of the display. Call appearance/
feature buttons 5 through 8 are displayed down the right side. On the
first screen page, labels for call appearance/feature buttons17 through
20 are displayed (with shortened labels) along the bottom of the
screen.
In Call Center mode, the labels for call appearance/feature buttons 21
through 24 are displayed along the bottom of the second screen page.
These button labels are repeated in order on the third screen page
with the softkey labels displayed at the bottom of the screen.
37
Erase All
The Erase All option on the Options screen allows you to erase all of the
personalized settings and reset the 2420 telephone to its default settings.
This option erases your customized call appearance/feature button labels
and all entries saved in your Call Log and Speed Dial List.
Note: The contrast level setting is not changed by the Erase All option.
To erase all personalized settings
1. From the Home screen, press the Option softkey.
The Options screen is displayed.
2. Press the Erase All feature button.
The Erase All screen is displayed with a message indicating that the
Speed Dial List, User Labels, and Call Log will be erased, and the User
Options will be reset to the factory default values.
3. Do one of the following:
• If you want to erase all settings, press the Erase softkey.
The Confirm Erase screen is displayed.
• If you want to return to the Options screen without erasing any
settings, press the Cancel softkey.
• If you want to return to Page 1 of the Home screen without erasing
any settings, press
.
4. Do one of the following:
• If you want to erase all settings, press the Erase softkey. All
personalized settings are erased. The default settings are restored,
and you are returned to the Options screen.
• If you want to return to the Options screen without erasing any
settings, press the Cancel softkey.
38
Language
When the 2420 telephone is first installed, it is set to display screen text in
English. The Language option on the Options screen allows you to choose
another language, including:
• German (Deutsch)
• French (Français)
• Spanish (Español)
• Italian (Italiano)
• Dutch (Nederlands)
• Portuguese (Português)
• Japanese (Katakana)
To select a screen display language
1. From the Home screen, press the Option softkey.
The Options screen is displayed.
2. Press the Language feature button.
The Select Language screen is displayed.
3. Press the button next to the language in which you want text displayed.
The screen text is redisplayed in the language you have selected.
4. Do one of the following:
• If you want to return to the Options screen, press the Done softkey.
• If you want to return to Page 1 of the Home screen, press
Your language selection is saved.
39
.
Using Selected Voice Features
The following features are available only if your system manager has
administered them as feature buttons on your 2420 telephone or has supplied
you with the required feature access codes.
Abbreviated Dialing/Automatic Dialing (AD)
The Abbreviated Dialing (AD) feature allows you to store selected telephone
numbers for quick and easy dialing. Each number can be a complete or
partial telephone number, an extension number, or a trunk or feature access
code and can contain up to 24 digits. Abbreviated Dialing offers four possible
types of lists—Personal, Group, System, and Enhanced, and you can have a
total of three lists. (Of these three lists, you can have only one System List
and one Enhanced List.) You program numbers on a Personal List; numbers
on Group Lists are programmable by the controller of the list; System Lists
and Enhanced Lists are programmable only by the system manager.
Note: Calls that you make using the Abbreviated Dialing/Automatic Dialing
feature are not stored in the Call Log—even if you have programmed
the 2420 telephone to log outgoing calls.
To place a call using an AD list button or feature access code
1. Press the AD list button (if administered) or Dial the appropriate
AD List code for List 1, or List 2, or List 3.
2. When you hear dial tone, dial the desired list item (1, 2, 3...).
Note: An Enhanced List may also be available; see your system
manager.
You can also program a number on an AD button that is not stored on an AD
list. This Automatic Dialing number can be up to 16 digits and have a fivecharacter label.
To program a number on an AD button
Note: You must have an Abbreviated Program (Abr Program) button
administered as well as the AD button. For this feature to work,
the speaker will be activated. Pressing
does not exit
programming mode. You must hang up to update the display
and exit programming mode.
1. Press the Abr Program button.
2. Follow the prompts on your display to program the number and label.
3. Press the # key to save the entry.
4. Press another AD button to program.
Note: If you make a mistake while programming, press the # key to
save the entry and then start over.
To call a number using an AD button
Press the AD button to automatically dial the stored number.
40
Call Forwarding All Calls
The Call Forwarding feature temporarily forwards all your calls to another
extension or to an outside number, depending on your system.
To temporarily redirect all calls to an extension or outside number of
your choice
1. Press the Call Fwd button (if administered) (while on-hook or off-hook)
or Dial the Call Forward feature access code (while off-hook).
Note: If you have console permission, next, dial the extension number
whose calls are to be forwarded; receive dial tone.
2. When you hear dial tone, dial the extension or number where calls will
be sent.
3. When you hear confirmation tone, hang up.
To cancel Call Forwarding
Press the Call Fwd button again (while on-hook) or Dial the Call Forward
cancel code (while off-hook).
Call Park
The Call Park feature allows you to put a call on hold at your telephone for
retrieval at any extension.
To park a call at your extension (for retrieval at any extension) when a
Call Park button is administered
1. Press Call Park.
2. Hang up.
To park a call at your extension (for retrieval at any extension) when a
Call Park button is not administered
1. Press
.
2. Enter the Call Park feature access code.
3. When you hear confirmation tone, hang up.
To retrieve a parked call from another extension
1. Pick up the handset or press
.
2. Dial the Answer Back feature access code.
3. When you hear a dial tone, dial the extension at which you parked the
call.
If returning to a call parked at your telephone, dial your own
extension.
41
Call Pickup and Directed Call Pickup
The Call Pickup feature lets you answer a call at your telephone for another
extension in your pickup group. If you can use the Directed Call Pickup
feature, you can pick up a call ringing at a specific extension without the
extension being a member of your pickup group.
To answer a call placed to a member of your pickup group when your
telephone is idle
Press the
code.
CallPickup
button (if administered) or Dial the Call Pickup access
Called telephone stops ringing, and you are connected to the ringing
call.
To pick up a call directly for someone else in your office
Note: Again, the Directed Call Pickup feature is designed for covering calls
for associates while they are away from their desk. In this case, you do
not have to be a member of the same pickup group.
1. Press the
code.
DirCall PkUp
button or Dial the Directed Call Pickup access
2. Dial the extension of the ringing telephone.
Called telephone stops ringing, and you are connected to the ringing
call.
.
Leave Word Calling
The Leave Word Calling (LWC) feature leaves a message for a person at
another extension to call you back. The called party will be able to dial the
message service (for example, an attendant, AUDIX or other voice mail
system, a covering user, etc.) to retrieve a short, standard message which
gives your name and extension, the date and time you called, and the
number of times you called.
To leave a message after dialing an extension (when your call is not
answered, you hear a coverage or busy tone, or you have been put on
hold)
Press the LWC button (if administered) and listen for confirmation tone
before hanging up.
Message lamp goes on at the called telephone (if so equipped).
Note: If you hear reorder tone, the message is not stored; try again.
42
To leave a message without ringing an extension
1. Press the LWC button or Dial the Leave Word Calling access code
(while off-hook).
2. When you hear dial tone, dial the extension and listen for the
confirmation tone.
Message lamp goes on at the called telephone (if so equipped).
3. Hang up.
To cancel a Leave Word Calling message
Note: You cannot cancel a message left for an AUDIX subscriber.
1. Press the Cancel LWC button (while on-hook or off-hook)
or Dial the Leave Word Calling cancel code (while off-hook).
2. When you hear dial tone, dial the extension and listen for confirmation
tone.
Note: If you hear reorder tone, the message is not canceled; try again.
Send All Calls
The Send All Calls feature temporarily sends all your calls to your voice mail
system or to another extension in the same system. Note that priority calls
and automatic callbacks are not redirected by the Send All Calls feature.
Note: Before you can use this feature, your system manager must provide a
coverage path for your extension.
To send all calls (except priority calls) and automatic callbacks
immediately to coverage
1. Press the Send Calls button (while on-hook) or Dial the Send All Calls
access code (while off-hook)
2. Listen for confirmation tone.
Note: You hear confirmation tone only when you use a feature access
code.
To cancel Send All Calls
1. Press the Send Calls button again (while on-hook) or Dial the Send All
Calls cancel code (while off-hook).
2. Listen for confirmation tone.
43
Whisper Page
The Whisper Page feature allows you, if you have appropriate permissions, to
make an announcement to a person at another extension currently on
another call. Only the person at the other extension hears the
announcement; the other person on the call cannot hear the message.
To make an important announcement (such as an incoming call) to
someone at another extension busy on another call
1. Press the
Whisper Page
button or Dial the Whisper Page access code.
Both people on the other call hear a beep.
The person whom you have called can press the Whisper Answer button
which forms a two-party speaking path with your telephone. The other
call is put on hold and that person cannot hear your conversation.
2. Speak with the person you have called.
Note: If the person whom you have called is not using the telephone at
the time you activate Whisper Page, the call is converted to a
normal call.
Note: Any person in the system with the Whisper Answer button
administered on the telephone can block Whisper Page calls by
pressing the Whisper Off button.
44
Using Display Features
The following features are available only if your system manager has
administered them as feature buttons on your 2420 telephone.
Call Timer and Timer
The Call Timer and the Timer features are used to measure elapsed time on
a call.
The Call Timer feature, once activated, measures elapsed time
automatically on all calls until you turn off the Call Timer feature.
The Timer feature, which you turn on and off manually, allows you to
determine which calls you want to time on an individual basis.
Check with your system manager to see if you can use either of these
features.
To use the Call Timer feature to measure elapsed time on telephone
calls
1. Press the
Call Timer
button (if administered).
The Call Timer will measure elapsed time automatically on all calls
until you turn off the Call Timer feature.
2. When you want to turn off the Call Timer feature, press the
button again.
Call Timer
To use the Timer feature to measure elapsed time on an individual
telephone call
1. Press the
Timer
button (if administered).
2. To stop the timer and clear the display, press
elapsed time is displayed for three seconds.
Timer
again. The
Directory
The Directory feature allows you to search for the extension of another user
in your call processing system directory by keying in the user’s name at the
dial pad.
To search the directory for a name
1. Press the
Directory
button (if administered).
2. Key in the selected name with dial pad keys:
last name, comma (use * ), first name or initial.
3. Press the Next button for each successive directory name you wish
to see. (The Next button must be administered by your system
manager.)
4. To search for a new name, press the
the above sequence again.
Directory
5. When you are ready to exit the directory, press
45
button and go through
.
To place a call to the name shown on the display
1. Pick up the handset.
2. While the name is shown, press the Call Disp button (if administered)
or, if you do not have a Call Disp button on your set, press
and
then dial the number using the dial pad.
Note: You can also leave your handset on-hook. The speakerphone
will turn on automatically when you press Call Disp if this
system feature is enabled.
Inspect
The Inspect feature shows you call-related information for an incoming call
when you are already active on a call, or, with this feature, you can see who is
on hold.
To use the Inspect feature
1. Press the
Inspect
button (if administered).
2. Press the call appearance button in question.
Information is shown on the display screen;
you remain connected to the present call.
3. To return to the held call, press
button of the held call.
46
and then the call appearance
Tones and Their Meaning
Note: The tables below describe the defaults for each ringing and feedback
tone. Check with your system manager to verify if the descriptions in
the Meaning column are accurate for your system.
Ringing Tones are produced by an incoming call.
Ringing Tones
Rings
◆
Meaning
1 ring
A call from another extension.
2 rings
A call from outside or from the
attendant.
3 rings
A priority call from another extension, or
from an Automatic Callback call you
placed.
ring-ping
(half-ring)
A call redirected from your telephone to
another because Send All Calls or Call
Forwarding All Calls is active.
Feedback tones are those which you hear through the handset, headset, or
the speaker.
Feedback Tones
Tones
Meaning
busy
A low-pitched tone repeated 60 times a
minute; indicates the number dialed is in
use.
call waiting
ringback
A ringback tone with lower-pitched signal at
the end; indicates the extension call is busy,
and the called party has been given a call
waiting tone. If you hear this tone, you may
wish to activate Automatic Callback.
confirmation
Three short bursts of tone; indicates a
feature activation or cancellation has been
accepted.
continued on next page
47
Feedback Tones (continued)
Tones
Meaning
coverage
One short burst of tone; indicates your
call will be sent to another extension
to be answered by a covering user.
dial
A continuous tone; indicates dialing
can begin.
intercept/
time-out
An alternating high and low tone;
indicates a dialing error, a denial of
the service requested, or a failure to
dial within a preset interval (usually
10 seconds) after lifting the handset
or dialing the previous digit.
recall dial
Three short bursts of tone followed by
a steady dial tone; indicates the
feature request has been accepted
and dialing can begin.
reorder
A fast busy tone repeated 120 times a
minute; indicates all trunks are busy.
ringback
A low-pitched tone repeated 15 times
a minute; indicates the number dialed
is being rung.
48
Index
Call Log
saving entries, 26
setting up, 35
viewing, 25
Call Log Detail screen, 23, 24
Call Log feature, 25
Call Log screens, 21
Call Log Summary screen, 21, 22
Call Park, 41
Call Pickup, 42
Call softkey, 25
Call Timer, 45
call type, 23
calls
answering, 10
conferencing, 14
holding, 11
making, 10
redialing, 11
speakerphone, 12
Speed Dial, 11
transferring, 13
Case softkey, 19, 29
checklist, 6
Conference feature, 14
Contrast feature button, 34
Numerics
200A Module Analog (U.S.) Adjunct
Interface, 3
201A Module Recorder Interface, 3
20A Stand, 3
2420 telephone
display features, 45
feedbacktones, 47
personal directory, 15
ringing tones, 47
supported languages, 39
2420 telephone components, 4
2420 telephone display, 5
A
Abbreviated Dialing, 40
AD button, 40
adding Speed Dial entries, 18
AGC feature, 33
arrow keys, 5
Automatic Dialing, 40
Automatic Gain Control feature, 33
D
deleting entries, 20
deleting Speed Dial List entries, 20
dialing conventions, 18
dialpad, 5
Directed Call Pickup, 42
Directory, 45
Directory feature, 15
display contrast, 34
display contrast level, 38
display features, 45
Call Timer, 45
Directory, 45
Inspect, 46
Display Mode feature button, 37
Display Mode option, 37
B
buttons, 5
C
call appearance displays, 8
call appearance/feature buttons, 5, 8
call center features, 2
Call Center Mode, 2, 7, 37
button displays, 37
Call Forwarding, 40, 41
call handling buttons, 5
call handling features, 10
call identification, 21
call identification displays, 8
49
E
L
editing Speed Dial entries, 19
Erase All feature button, 38
Erase All option, 38
Erase softkey, 38
EU24 Expansion Module, 3
Exit button, 5
Label Action screen, 27
navigating, 28
Label softkey, 27
Labels, 29
Language feature button, 39
Language option, 39
Last Number Dialed feature, 11
Leave Word Calling, 42
Log Setup feature button, 35
Log Setup option, 35
Log softkey, 26
F
feature, 15, 42
feedback tones, 47
M
G
Message lamp, 5, 14
message retrieval, 14
message service, 42
Mute button, 5
Group Listen feature, 2
H
N
headset button, 5
headsets supported, 2
Hold feature, 11
Home screen, 7
navigating pages, 8
navigating, 22, 24
O
Option softkey, 32, 34
optional devices supported, 3
options, 34
Call Center Mode, 37
Call Log setup, 35
display contrast, 34
Display Mode, 37
Erase All, 38
Language, 39
ring pattern, 34
Self Test, 36
Visual Ring, 36
Options screen, 32
navigating, 33
overview, 1
I
index feature, 17
Insert Mode, 17
Inspect, 46
50
P
U
personal directory, 15, 18
personal directory calls, 11
personalized options, 34
Play softkey, 34
user checklist, 6
R
Visual Ring feature button, 36
Visual Ring option, 36
voice features
Abbreviated Dialing, 40
Call Park, 41
Call Pickup, 42
Leave Word Calling, 42
Send All Calls, 43
Whisper Page, 44
volume control buttons, 5
V
Redial feature, 11
ring pattern, 34
Ring Pattern feature button, 34
ringing, 47
ringing tones, 47
S
W
safety information, 3
saving Call Log entries, 26
screen, 34
Self Test feature button, 36
Self Test option, 36
self-test mode, 36
Send All Calls, 43
softkeys, 5
speaker button, 5
speakerphone calls, 12
speakerphone feature, 12
Speed Dial List, 17, 20
adding entries, 18
editing entries, 19
index feature, 17
saving entries from Call Log, 26
Speed Dial screen, 15
navigating, 16
status icons, 9
Whisper Page, 44
T
Test softkey, 36
Timer, 45
tones
feedback, 47
Transfer feature, 13
trunk identifier, 8
51
52