Avaya 5620SW + EU24 IP Phone User Manual

IP Office (R3.0)
5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Page ii - Contents
Contents
The 5620 IP Telephone ......................................................................................... 6
Overview of the 5620............................................................................................................... 6
Call Appearance Keys ............................................................................................................. 8
Call Appearance/Function Key Icons .................................................................................................................9
Basic Call Handling Features ............................................................................ 10
Answer Incoming Calls .......................................................................................................... 10
Make a Call............................................................................................................................ 10
Clearing a Call ....................................................................................................................... 10
Headset Working ................................................................................................................... 11
Speakerphone ....................................................................................................................... 11
Mute....................................................................................................................................... 12
Hold ....................................................................................................................................... 12
Speed Dial ............................................................................................................................. 12
Redial .................................................................................................................................... 12
Transfer ................................................................................................................................. 13
Conference ............................................................................................................................ 13
Speed Dials ......................................................................................................... 14
Overview of Speed Dials........................................................................................................ 14
Using Speed Dials ................................................................................................................. 15
Dialing a Speed Dial ......................................................................................................................................15
Adding a Speed Dial from the Call Log .........................................................................................................15
Editing a Speed Dial ......................................................................................................................................15
Deleting a Speed Dial ....................................................................................................................................15
Adding a New Speed Dial..............................................................................................................................16
Using the Call Log .............................................................................................. 18
Overview of the Call Log........................................................................................................ 18
Using the Call Logs................................................................................................................ 19
To Access the Call Logs...................................................................................................................................19
To Display an Individual Log Entry...................................................................................................................19
To Make a Call from an Individual Log entry....................................................................................................19
To Turn a Log Entry into a Speed Dial .............................................................................................................20
To Delete an Individual Log Entry ....................................................................................................................20
To Delete All Entries from a Log ......................................................................................................................20
To Exit the Call Logs ........................................................................................................................................20
Changing the 5620 Options ............................................................................... 21
Telephone Options Overview................................................................................................. 21
Application Options................................................................................................................ 22
Redial................................................................................................................................................................22
Phone Screen on Answer.................................................................................................................................22
Phone Screen on Calling..................................................................................................................................22
Display Call Timers...........................................................................................................................................23
Message Display Rate......................................................................................................................................23
Visual Alerting...................................................................................................................................................23
Personal Ringing ................................................................................................................... 24
View IP Settings..................................................................................................................... 24
IP Address Settings .......................................................................................................................................24
Quality of Service (QoS) Information.............................................................................................................24
Phone Interface .............................................................................................................................................24
Miscellaneous Information .............................................................................................................................24
Adjusting the Display Contrast............................................................................................... 25
Logging off the 5620 IP Telephone........................................................................................ 25
Backup/Restore Options ........................................................................................................ 25
Changing Feature Key Labels ............................................................................................... 26
Language Selection ............................................................................................................... 26
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IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Contents - Page iii
Contents (Cont.)
Function Keys ..................................................................................................... 27
Overview of Function Keys .................................................................................................... 27
Function Key Programming ................................................................................................... 28
Shorthand Programming Mode ........................................................................................................................29
Longhand Programming ...................................................................................................................................30
Function Key Features........................................................................................................... 30
Dial (#) ...........................................................................................................................................................30
Group (#)........................................................................................................................................................31
User (#) ..........................................................................................................................................................31
Absnt - Set Absent Text.................................................................................................................................31
Acct - Account Code Entry (!) ........................................................................................................................31
AD - Abbreviated Dial (!)................................................................................................................................32
Admin - Self-Administer (!).............................................................................................................................32
Apear - Appearance.......................................................................................................................................32
AutCB - Automatic Callback (!) ......................................................................................................................32
Busy - Busy....................................................................................................................................................33
BusyH - Busy On Held...................................................................................................................................33
CFrwd - Call Forwarding All (!) ......................................................................................................................33
ClrCW - Clear CW .........................................................................................................................................34
CnfRV - Conference Meet Me .......................................................................................................................34
Conf+ - Conference Add................................................................................................................................34
CPark - Call Park (!).......................................................................................................................................34
CPkUp - Call Pickup (!)..................................................................................................................................35
CWOff - Call Waiting Off................................................................................................................................35
CWOn - Call Waiting On................................................................................................................................35
CWSus - Call Waiting Suspend .....................................................................................................................35
DCW - Dial CW ..............................................................................................................................................36
Dir - Directory (!) ............................................................................................................................................36
Dirct - Dial Direct............................................................................................................................................36
DNDOn - Do Not Disturb On..........................................................................................................................36
DNDOf - Do Not Disturb Off...........................................................................................................................37
DNDX+ - Do Not Disturb Exception Add .......................................................................................................37
DNDX- - Do Not Disturb Exception Delete ....................................................................................................37
DPkUp - Directed Call Pickup (!) ...................................................................................................................37
Drop - Drop (!)................................................................................................................................................38
DTone - Secondary Dial Tone .......................................................................................................................38
Emrgy - Dial Emergency................................................................................................................................38
Flash - Flash Hook (#) ...................................................................................................................................38
FolTo - Follow Me To.....................................................................................................................................38
FwBNo - Forward On Busy Number ..............................................................................................................39
FwBOn - Forward On Busy On......................................................................................................................39
FwBOf - Forward On Busy Off.......................................................................................................................39
FwdH+ - Forward Hunt Group Calls On ........................................................................................................40
FwdH- - Forward Hunt Group Calls Off .........................................................................................................40
FwdNo - Forward Number .............................................................................................................................40
FwdOf - Cancel All Forwarding......................................................................................................................40
FwNOn - Forward On No Answer On............................................................................................................41
FwNOf - Forward On No Answer Off.............................................................................................................41
FwUOn - Forward Unconditional On .............................................................................................................41
FwUOf - Forward Unconditional Off ..............................................................................................................41
GrpPg - Group Paging (!)...............................................................................................................................41
HdSet - Headset Toggle (!)............................................................................................................................42
Here- - Follow Me Here Cancel .....................................................................................................................42
Here+ - Follow Me Here ................................................................................................................................42
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40DHB0002USEP – Issue 1 (13th January 2005)
Contents - Page iii
Page iv - Contents
Contents (Cont.)
HfAns - Internal Auto-Answer (!)....................................................................................................................42
HGEna - Hunt Group Enable .........................................................................................................................43
HGDis - Hunt Group Disable .........................................................................................................................43
HGNS+ - Set Hunt Group Night Service (!) ...................................................................................................43
HGNS- - Clear Hunt Group Night Service .....................................................................................................43
HGOS+ - Set Hunt Group Out of Service ......................................................................................................44
HGOS- - Clear Hunt Group Out of Service....................................................................................................44
Hold - Hold Call..............................................................................................................................................44
HoldCW - Hold Call Waiting...........................................................................................................................44
IAuto - Automatic Intercom ............................................................................................................................45
ICSeq - Set Inside Call Sequence .................................................................................................................45
IDial - Dial Intercom .......................................................................................................................................45
Inclu - Dial Inclusion.......................................................................................................................................45
Intru - Call Intrude ..........................................................................................................................................45
Listn - Call Listen ...........................................................................................................................................46
Login - Extn Login..........................................................................................................................................46
Logof - Extn Logout .......................................................................................................................................46
Music - Hold Music ........................................................................................................................................46
NATim - Set No Answer Time........................................................................................................................47
OCSeq - Set Outside Call Sequence ............................................................................................................47
Page - Page ...................................................................................................................................................47
Park - Park (#)................................................................................................................................................47
Park - Call Park to Other Extension (!) ..........................................................................................................48
PCall - Priority Call.........................................................................................................................................48
PhyEx - Dial Physical Extension by Number .................................................................................................48
PickA - Call Pickup Any .................................................................................................................................49
PickG - Call Pickup Group .............................................................................................................................49
PickM - Call Pickup Members........................................................................................................................49
Prog - Abbreviated Dial Program (!) ..............................................................................................................49
Quota - Clear Quota ......................................................................................................................................50
Queue - Call Queue.......................................................................................................................................50
RBak+ - Ringback When Free.......................................................................................................................50
RBak - Cancel Ringback When Free.............................................................................................................50
RBSeq - Set Ringback Sequence .................................................................................................................51
Recor - Call Record .......................................................................................................................................51
Relay - Relay Pulse .......................................................................................................................................51
Rely+ - Relay On ...........................................................................................................................................51
Rely- - Relay Off ............................................................................................................................................51
Resum - Resume Call....................................................................................................................................52
Rtriv - Retrieve Call........................................................................................................................................52
Ride - Ride Call..............................................................................................................................................52
RngOf - Ringer Off (!) ....................................................................................................................................52
SAC - Send All Calls (!) .................................................................................................................................53
Spres - AD Suppress (!).................................................................................................................................53
Steal - Call Steal ............................................................................................................................................53
SusCW - Suspend CW ..................................................................................................................................53
Suspe - Suspend Call ....................................................................................................................................54
Timer - Timer (!) .............................................................................................................................................54
TmDay - Time of Day (!) ................................................................................................................................54
Toggl - Toggle Calls.......................................................................................................................................54
VMRB- - Voicemail Ringback Off...................................................................................................................54
VMRB+ - Voicemail Ringback On..................................................................................................................55
VMCol - Voicemail Collect .............................................................................................................................55
VMOff - Voicemail Off ....................................................................................................................................55
VMOn - Voicemail On ....................................................................................................................................55
WUTim - Set Wrap Up Time ..........................................................................................................................55
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IP Office (R3.0) 5620SW + EU24 User’s Guide
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Contents - Page v
Contents (Cont.)
System Features ................................................................................................. 56
Introduction ............................................................................................................................ 56
Making Calls .......................................................................................................................... 56
Answering Calls ..................................................................................................................... 56
Call Waiting............................................................................................................................ 57
Call Forwarding...................................................................................................................... 57
Diverting Calls........................................................................................................................ 57
Do Not Disturb ....................................................................................................................... 57
Voicemail ............................................................................................................................... 58
Default Feature Codes........................................................................................................... 58
Web Browsing..................................................................................................... 59
Overview of Web Browsing.................................................................................................... 59
Accessing External WAP Websites ....................................................................................... 59
Web Navigation Controls ....................................................................................................... 60
Entering Data......................................................................................................................... 61
Management and Troubleshooting ................................................................... 62
Overview................................................................................................................................ 62
Testing your phone ................................................................................................................ 62
Testing the Telephone's Lights and Display..................................................................................................62
Troubleshooting Chart ........................................................................................................... 62
Resetting the IP Telephone ................................................................................................... 64
Resetting Your Phone....................................................................................................................................64
Power Cycling Your Phone............................................................................................................................64
EU24 Expansion Module .................................................................................... 65
EU24 Overview...................................................................................................................... 65
Connection............................................................................................................................. 65
Using the EU24 Expansion Module ....................................................................................... 66
Viewing the Alternate Display...........................................................................................................................66
Selecting a Call Appearance/Feature Button ...................................................................................................66
Understanding Call Appearance/Feature Button Status Icons.........................................................................66
Index .................................................................................................................... 67
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Contents - Page v
Page 6 - Overview of the 5620
The 5620 IP Telephone
The 5620 IP Telephone
Overview of the 5620
This guide covers the use of the Avaya 5620 telephone, running in Key and Lamp
mode, on Avaya IP Office telephone systems operating with Level 3.0 software. The
diagram below shows the main 5620 telephone features.
1.
2.
3.
4.
Display, Call Appearance and Feature buttons: The Call Appearance Keys
allow the user to handle multiple calls with the display showing call information,
e.g. the name/phone number, etc. There are four pages in the display; giving (at
default) three call appearance lines and up to 21system features that can be
allocated to the function keys. See Call Appearance Keys on page 8 and Function
Keys on page 27.
The information displayed varies according to the active feature.
Message waiting lamp:
Lit continuously when the user has voicemail messages waiting. Can also be set to
flash when the phone is ringing.
Page Right/Left:
Shifts from one page to another in the same application when the display presents
the paging indicator ( ). These buttons have no effect when the paging indicator
is not displayed.
Options:
Displays the Options main screen, from which display and application settings can
be updated.
Page 6 - Overview of the 5620
The 5620 IP Telephone
IP Office (R3.0) 5620SW + EU24 User’s Guide
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Overview of the 5620
The 5620 IP Telephone - Page 7
5. Call Handling Buttons: See Basic Call Handling on page 10.
•
Hold:
Red button used to place a call on hold
•
Transfer:
Transfers a call to another phone
•
Conference:
Sets up conference calls with more than one other person.
•
Drop:
Drops the current call or, if on a conference call, drops you from the
conference.
•
6.
Redial:
Redials the last number dialed or displays the last 6 numbers dialed from the
phone, depending on configuration via the Options menu.
Numeric (Dialing) Pad:
Standard 12 button pad for dialing phone numbers.
7.
Volume Controls:
Adjusts the handset, speaker, headset, or ringer volume, depending on which item
is in use. As you increase or decrease the volume, the top display area provides
either a speaker, headset, handset, or ringer icon to indicate for which item you are
adjusting volume, followed by a visual “volume meter” showing the volume level.
These buttons also control the volume of the key click sounds made when you
press fixed buttons on the phone, such as the dial pad or softkeys.
8.
Mute and LED Indicator:
Turns off the active Speaker, handset, or headset microphone to prevent the other
person from hearing you. The associated LED lights steadily when the handset or
headset is muted.
9.
Headset and LED Indicator:
With a headset connected, changes audio control from the handset or speaker to
the headset. The associated LED lights steadily when the headset is active. The
headset jack socket is located on the base of the telephone underneath the front
edge.
10.
Speaker and LED Indicator:
Access the speakerphone. The light associated with this button turns on when the
speakerphone is active.
11.
Phone/Exit:
Displays the phone application main screen or, if applicable, exits the current IP
Office based feature, such as Speed Dial or Call Log, and normalizes the display.
12.
Softkeys:
Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as
well as control certain actions within the features. These keys correspond to the
text prompts in the display screen immediately above them.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
The 5620 IP Telephone - Page 7
Overview of the 5620
Page 8 - Call Appearance Keys
The 5620 IP Telephone
Call Appearance Keys
There are four pages of Call Appearance and Function Keys. You can step through
keys. At default, first page of the main call screen contains three
these with the
keys set as ‘call appearance’ keys. These keys show that the 5620 is a multi-line
phone and are indicated as a=, b= and c=. The remaining 21 Function Keys can have
system features allocated to them, by your System Administrator, that are specific to
your requirements (see page 27).
Your System Administrator can change a call appearance key with:
• A Bridged Appearance
A bridged appearance key matches the status and operation of the Call Appearance
Key on a pre-defined colleague’s telephone. Hence, you can pick-up, make and
receive calls on behalf of your colleague.
• A Line Appearance
An IP Office exchange line (but not IP lines) can be allocated to you such that the
status of that line is displayed and you can use the line appearance key to make and
receive calls.
• Call Coverage Appearance
A call coverage appearance key alerts you when a pre-defined colleague is
receiving a call. The covered user does not need to be using call appearance keys.
Hence, you can pick-up calls on behalf of your colleague.
• A System Feature
System Features, such as Abbreviated Dial (that automatically dials a frequently
used number) can be set against key and/or dial pad digits. See Function Keys on
page 27.
All of the above can only be allocated to you by your System Administrator.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their
operation, refer the IP Office Key and Lamp Operation manual.
CAUTIONS:
1. Having more than two Call Appearance keys is very useful. When holding a call
you can answer/make another call and then switch between calls or transfer or
conference. If you are set to receive call waiting indication, the waiting call is
shown against the next call appearance key.
2.
Although the System Administrator can replace the Call Appearance Keys with:
• A Bridged Appearance
• A Line Appearance
• Call Coverage Appearance
• System Features
This would severely restrict the use of features such as conference and transfer.
It is for these reasons that it is strongly recommended that all Call
Appearance keys remain at their default settings.
Page 8 - The 5620 IP Telephone
Call Appearance Keys
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40DHB0002USEP – Issue 1 (13th January 2005)
Call Appearance Keys
The 5620 IP Telephone - Page 9
System Features
System Features can only be set against soft Function Keys by your System
Administrator. However, your System Administrator may allocate you two ‘self
administrator’ features that will enable you to add System Features to your soft
Function Keys. Refer to Function Key Features on page 30 for details of the System
Feature that can only be allocated to you by your System Administrator.
In addition, there are a number of System Features that you can always access
yourself by the use of short codes. Refer to System Features on page 56 for details of
System Features that you can always access yourself by dialing short codes, e.g. *17
to listen to your VoiceMail messages.
Call Appearance/Function Key Icons
The icons displayed against the Call Appearance/Feature Keys allow you to determine
the status (for example, on Hold) of each call. Icons also indicate whether a feature has
been activated for a particular button.
• Incoming Call:
A symbol next to a call appearance key indicates an incoming call.
Pressing the adjacent
key answers the call and puts any other current call on
hold.
• Connected:
A symbol next to a call appearance key indicates that it is the currently connected
call. The caller's telephone number (if available) is also shown.
Pressing the adjacent
key puts the call on hold. An H is also shown on the
display.
• On Hold:
A symbol next to a call appearance key indicate a call on hold.
Pressing the adjacent
key takes the call off hold and puts any other current
call on hold.
• Function Active: e or f
The button to the left or right of the function key is active.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
The 5620 IP Telephone - Page 9
Call Appearance Keys
Page 10 - Answer Incoming Calls
Basic Call Handling Features
Basic Call Handling Features
Answer Incoming Calls
When a call arrives at your 5620 telephone, you will hear a ringing tone and a blinking
bell icon ( ) icon appears against the associated call appearance key.
To answer an incoming call:
Do one of the following:
• If you are not active on another call, answer the call using your handset, headset, or
speakerphone (see Speakerphone on page11).
• If you are active on a call already, place the active call on hold (see Hold on page
12), and then answer the incoming call by selecting the call appearance key.
• If the call appearance for the ringing call is not displayed on the current screen
page, use
Exit to return to the first page of the Home screen. When you
locate the call appearance for the ringing call, press the corresponding call
appearance button.
Make a Call
You can make calls from the 5620 telephone using a variety of methods as follows:
To manually make a call:
1. Dial the required number on the key pad (remember to include the required access
code (for example, 9) for an outside line) and listen to the progress of the call.
2. Adjust speakerphone volume as necessary.
•
3.
4.
To change the volume use the
and
buttons. The display shows
the volume level. (There are eight volume levels.)
Speaker or
If the call is not answered, you can clear the call by pressing
Drop
or
When the call is answered, either speak or pick up the handset and speak to the
called party.
To automatically make a call:
Do any of the following:
• Press
Redial. Select from up to the last three dialed numbers and press the
key
next to next to your choice.
or
• Access the Call Log and initiate a call to a specific entry.
See To Access the Call Logs on page 19.
or
• Access the Speed Dial List in your personal directory and initiate a call to a specific
entry. See Using Speed Dials on page 15.
• When the call is answered, either speak or pick up the handset and speak to the
called party.
Clearing a Call
To clear an established call either:
1. Replace the handset
or
2.
Drop. You will hear dial tone, unless you are in ‘call centre mode’ of
Press
working when you will then hear silence.
Page 10 - Basic Call Handling Features
Answer Incoming Calls
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Headset Working
Basic Call Handling Features - Page 11
Headset Working
When a headset is to be used on your 5620, it must be plugged in to the headset
socket on the side of your 5620 telephone. To activate the headset and switch off the
Headset. The lamp beside the button is illuminated when
handset, press
headset working is activated.
To answer an incoming call:
1. Press the call appearance key next to the flashing bell icon ( ):
To clear a headset call:
Drop.
1. Press
To manually make a call:
1. Dial the number (remember to include the required access code (for example, 9)
for an outside line) and listen to the progress of the call.
To automatically make a call:
Do any of the following:
• Press
Redial. Select from up to the last three dialed numbers and press the
key
next to next to your choice.
or
• Access the Call Log and initiate a call to a specific entry.
See Using the Call Log on page 18.
or
• Access the Speed Dial List in your personal directory and initiate a call to a specific
entry. See Using Speed Dials on page 15.
• When the call is answered, speak to the called party.
Speakerphone
The two-way built-in speakerphone allows you to make and answer calls without lifting
the handset. Keep in mind that two-way speakerphones may not operate satisfactorily
in every environment (such as in very noisy locations).
To make or answer a call without lifting the handset, or to use the speakerphone
with any feature:
1. Press
Speaker. The LED beside the
button illuminates.
2. Make or answer the call, or access the selected feature.
3. Adjust the speakerphone volume if necessary.
•
To change the volume, use the
and
buttons. The display bar at
the top of the display screen shows the volume level.
(There are eight volume levels.)
To change from the speakerphone to handset (or headset if fitted)
1.
Pick up the handset (or press
Headset) and talk.
Changing from handset to speakerphone:
Speaker. The LED beside the
1. Press
2. Hang up the handset.
button illuminates.
Ending a speakerphone call:
1. Press
Speaker again. The LED beside the
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
button goes out.
Basic Call Handling Features - Page 11
Headset Working
Page 12 - Mute
Basic Call Handling Features
Mute
During an active call, the Mute feature prevents the party with whom you are speaking
from hearing you. This feature is most commonly used in conjunction with the
Speakerphone, but can be used to hold an off-line conversation at any time during a
call.
Preventing the other person on the line from hearing you:
Mute.
1. Press
• The other party cannot hear you. The indicator next to the Mute button lights
when Mute is active.
2. To reinstate two-way conversation, press
Mute again.
Hold
The Hold feature puts a call on hold until you retrieve it.
Placing a call on hold:
1. Press the
Hold or the Call Appearance key for the call.
• The Hold icon is displayed.
Retrieving the held call:
1. Press the call appearance key with the
• The call is now active.
Note:
Hold icon is displayed.
After a pre-set time (defined by your System Administrator), you are reminded
that you have a call on hold by the hold icon changing for a few moments to
and the phone ringing.
Also see Transfer on page 13.
Speed Dial
The Speed Dial feature allows you to have the 5620 telephone automatically dial calls
to telephone numbers stored in your personal directory. See Speed Dials on page 14.
To make a call to a personal directory entry using the Speed Dial feature:
1. Press the
SpDial softkey. The Speed Dial screen is displayed.
2. Press the button next to the entry you want to call.
3.
4.
and
to cycle through the entries
If the entry you want is not displayed, use
or key the first letter of the required name to jump to the page with a matching
entry.
The 5620 telephone dials the number for you.
Redial
The Redial (or Last Number Dialed) feature automatically redials a previously dialed
extension or outside number (up to 24 digits). Your 5620 will store the up to three of the
last numbers dialed.
Note: If you have dialed the same number twice in succession, it will only have one
appearance in the redial list.
To redial previously dialed number:
1.
Press
number.
Redial and press the call appearance key next to the required
Page 12 - Basic Call Handling Features
Mute
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Transfer
Basic Call Handling Features - Page 13
Transfer
The Transfer feature allows you to transfer a call from your telephone to another
extension or outside number.
To transfer the current call to another extension
1.
2.
3.
With a call in progress, press
Transfer or
Hold.
When you hear dial tone, dial the number to which the call is to be transferred.
Do one of the following:
•
•
•
Transfer again and
To transfer the call without announcing it, press
hang up. The transfer is complete.
To announce the call before transferring it, wait for the called party to answer.
Transfer again to
If the called party is willing to accept the call, press
complete the transfer.
If the called party does not wish to accept the call, press
Drop. You can
return to the held call by pressing its call appearance button.
If the line is busy or if there is no answer, press
Drop.
You can return to the held call by pressing its call appearance button.
Conference
The Conference feature allows you to conference other parties (including yourself) into
a call.
Notes: 1. The number of parties allowed in a conference is controlled by your
telephone system.
2. Two Call Appearance keys are required for the conference feature.
To add another party to a call:
1.
2.
3.
Conference.
Press
Dial the number of the person you want to add to the call.
Wait for an answer.
4.
Conference again.
To add the person to the call, press
• If the called party does not answer or does not want to join the conference,
Drop.
press
You can return to the held call by pressing its call appearance button.
Repeat steps 1 through 4 for additional conference connections.
5.
To add a held call to an active call:
1.
2.
Press
Conference.
Press the call appearance button corresponding to the held call.
3.
Press again
Conference.
To leave a conference call:
To leave a conference, press
IP Office (R3.0) 5620SW + EU24 User’s Guide
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Drop.
Basic Call Handling Features - Page 13
Transfer
Page 14 - Overview of Speed Dials
Speed Dials
Speed Dials
Overview of Speed Dials
The 5620 can store up to 108 personal speed dials, accessed by selecting
on the display.
SpDial
• The speed dials are sorted alphabetically.
• Pressing the
or
key adjacent to a name, dials the speed dial number stored
with that name.
• The W X symbol indicates that there are more pages.
Page Left and
Page Right keys.
You can more between pages using the
Pressing
on page 16.
Add allows you to add a new speed dial. See Adding a New Speed Dial
Edit to display an existing speed dial and edit it’s current
You can also press
settings. Editing a Speed Dial on page15.
Note:
Page 14 - Speed Dials
Overview of Speed Dials
Speed dials can be used for any numbers that can be manually dialed from
the extension. Where, for external calls, a dialing prefix is required then that
prefix must be part of the speed dial number.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Using Speed Dials
Speed Dials - Page 15
Using Speed Dials
Dialing a Speed Dial
You can use the speed dial directory to make a call with the handset on hook or off
hook.
1. Press
SpDial to display the speed dial directory.
2. The W X symbol is shown if there is more than one page of speed dials. You can
Page Left and
Page Right keys.
move between pages using the
3. When the speed dial required is shown on the screen, press the
or
key
adjacent to the speed dial name.
4. Continue as per a normal call.
Adding a Speed Dial from the Call Log
You can create a new speed dial from a call log entry. See To Turn a Log Entry into a
Speed Dial on page 20. This process will start the normal speed entry screen but prefilled with the name and number from the call log entry.
Editing a Speed Dial
1.
2.
3.
4.
5.
6.
Press
SpDial
Edit.
Press
Select the speed dial entry you want to edit.
Press
and
to display different pages of speed dials.
When the required entry is displayed, press the adjacent
or
key.
Edit the speed dial using the same methods as for adding a new speed dial.
See Adding a New Speed Dial on page 16.
Save to return to the speed dial list
Press
Deleting a Speed Dial
1.
2.
3.
4.
5.
Press
SpDial
Delete.
Press
Select the speed dial entry you want to delete.
Press
and
to display different pages of speed dials.
When the required entry is displayed,
Delete again or
without deleting.
Select another entry to delete or press
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Cancel to exit
Exit to return to the speed dial list.
Speed Dials - Page 15
Using Speed Dials
Page 16 - Using Speed Dials
Speed Dials
Adding a New Speed Dial
1.
Press
SpDial followed by
Add. If
Add does not appear, then the
speed dial list is full. Hence, you must first delete an existing entry before adding
any new entry. See Deleting a Speed Dial on page15.
2.
Begin entering text using the telephone keypad. Each key is marked with the
letters it provides. You may have to press the key more than once depending on
the character you require.
•
4.
5.
For example, the 2 key is also marked as A, B and C. To enter a C press the
key until a C is displayed.
to move
• To enter the next character from the same key, e.g. a, press
the cursor right and then enter the character or simply press another key.
• If you make a mistake, use
or
to move the cursor to the right of
the incorrect character and then use
Backspace to delete it.
As you enter the Name characters you can use a number of other controls.
Case - Change the case of the current character between upper and lower
•
case.
- Moves the cursor right one character.
•
•
- Moves the cursor left one character
Clear - Delete the whole name.
•
•
Backspace - Delete the character to the left of the cursor.
•
Apostrophe – Inserts an Apostrophe between characters.
•
Hyphen – Inserts a Hyphen (-) between characters.
•
Comma – Inserts a Comma (,) between characters.
•
Space – Inserts a space between characters.
Cancel - Return back to the speed dial directory without making any
•
changes.
When the Name has been entered, press
Number.
Page 16 - Speed Dials
Using Speed Dials
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Using Speed Dials
6.
Speed Dials - Page 17
The Number menu is displayed. Enter the required number, including any external
line access digit (9 say):
•
7.
8.
If you make a mistake, use
or
the incorrect character and then use
to move the cursor to the right of
Backspace to delete it.
As you enter Number characters you can use other controls.
Note: The controls on this screen are context sensitive, i.e. they only appear
when applicable. For example Save only appears when both a name and
number have been entered.
•
- Moves the cursor right one character.
•
- Moves the cursor left one character.
•
Clear - Delete the whole number.
•
Backspace - Delete the character to the left of the cursor.
•
Apostrophe – Inserts an Apostrophe between characters.
•
Hyphen – Inserts a Hyphen (-) between characters.
Comma – Inserts a Comma (,) between characters.
•
•
Space – Inserts a space between characters.
•
Save - Save the speed dial changes.
•
Cancel - Return back to the speed dial directory without making any
changes.
When the Number has been entered, press
Save.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Speed Dials - Page 17
Using Speed Dials
Page 18 - Overview of the Call Log
Using the Call Log
Using the Call Log
Overview of the Call Log
The 5620 maintains a call log, accessed by selecting
Log on the display.
The call logs keeps logs of missed calls, outgoing calls made and incoming calls
answered. Each of these logs includes the 30 most recent calls in its category. The
details shown are:
•
•
•
•
•
The name of the called or calling party if available.
The number of the called or calling party.
The time of the call.
The date of the call if prior to the current day.
symbol indicates that the log contain more pages of entries. You can more
The
between pages using the
Page Left and
Page Right keys.
Note:
Only outgoing calls made using the dial pad or a SpDial entry are logged.
or
key adjacent to a log entry displays full details of that log entry:
Pressing the
Each individual log entry includes:
•
•
•
•
•
The number of the called or calling party if available.
The number of the called or calling party.
The time of the call.
The date of the call.
The duration of the call for outgoing and answered calls (not shown above for
missed calls)
Page 18 - Using the Call Log
Overview of the Call Log
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40DHB0002USEP – Issue 1 (13th January 2005)
Using the Call Logs
Using the Call Log - Page 19
Using the Call Logs
Apart from using the call logs for information, you can turn a call log entry into a speed
dial for future calls. You can also delete individual log entries or the all entries in a
particular log. The following paragraphs detail how to use the Logs.
Note:
Call log entries are lost whenever 5620 telephone are disconnected from the
IP Office.
To Access the Call Logs
1.
2.
Press
Log.
The call log always opens in the Missed calls log.
•
3.
4.
Missed: The log of missed calls, i.e. those calls that rang your extension but
were not answered. This includes calls that were diverted to voicemail or
another number after ringing your extension.
To select the log required type press either:
• InAns: The log of incoming calls that were answered. This includes both
internal and external calls.
• Outgo: The log of calls made. This includes both internal and external calls.
If the selected log contains more than one page of entries, the
is shown. Use
the
Page Left and
Page Right keys to move between pages.
To Display an Individual Log Entry
1.
2.
3.
Locate the log entry in which you are interested from
Outgo.
Press the
or
key adjacent to the entry.
The log entry details are shown.
4.
Using
Missed,
InAns or
Return key to return to the call log.
To Make a Call from an Individual Log entry
1.
2.
3.
4.
Locate the log entry in which you are interested from
Missed,
InAns or
Outgo.
Press the
or
key adjacent to the entry.
The log entry details are shown.
Press
Call make the call.
If the number shown is external but doesn't include the external dialing prefix used
by your telephone system, go off-hook, dial the prefix and then press
Call.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Using the Call Log - Page 19
Using the Call Logs
Page 20 - Using the Call Logs
Using the Call Log
To Turn a Log Entry into a Speed Dial
1.
2.
3.
4.
5.
6.
Locate the log entry in which you are interested from
Missed,
InAns or
Outgo.
Press the
or
key adjacent to it.
Press
Add to SD.
The screens for editing and adding speed dials will appear, pre-filled with the
information from the log entry. Edit the details if required (see Editing a Speed Dial
on page 15).
Press
Save or
Cancel.
You will be returned to the speed dials selection menu.
To Delete an Individual Log Entry
1.
2.
3.
4.
Locate the log entry in which you are interested from
Missed,
InAns or
Outgo.
or
key adjacent to it.
Press the
Press
Delete twice. Or:
Press
Cancel to return to the call log without deleting the log entry.
You will be returned to the call log.
To Delete All Entries from a Log
1.
2.
3.
4.
Press
Log.
Missed,
InAns or
Outgo to select the log.
Press
Press
DeleteAll.
Select
Delete to delete the log entries. Press
Cancel to return to the call
log without deleting the log entries.
To Exit the Call Logs
1.
Press
Page 20 - Using the Call Log
Using the Call Logs
Exit.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Telephone Options Overview
Changing the 5620 Options - Page 21
Changing the 5620 Options
Telephone Options Overview
The
Options button will allow viewing and configuring of certain phone settings.
These options are different from the function keys that require configuration by the
system administrator.
The phone settings available include:
Application Option:
• Displaying the Phone screen when making a call and/or answering a call.
• Determining how you want the Redial feature to work (redial the last
number called or select from a list of the last three calls).
• Displaying the Call Timer.
• Changing the rate at which messages display.
• Allowing the Voice message light to flash when the telephone rings.
Personal Ringing
• Select from eight personal ringing tones.
IP Options:
• View the IP Addresses data
• View the QoS data
• View the interface data
• View miscellaneous data on the 5620 telephone.
Contrast Control
• Allows you to change the contrast of your 5620 telephone’ display.
Log Off
• Allows you to log your telephone off to prevent unauthorized use during an absence,
or for privacy purposes.
Backup/Restore
• Provides protection of your personal options, preference setting, speed dial data, etc
in the case of system failure.
This option must only be used by the System Administrator.
Feature Button Labeling
• Enables you to change a feature key label, e.g. SAC to DoNotDisturb.
PC Ethernet interface
• Displays and enables the PC Ethernet setting to be changed.
This option must only be used by the System Administrator.
Select display language
• Enables you to select which of eight languages is used to on your 5620 display.
Does not effect the language selected on the IP Office.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Changing the 5620 Options - Page 21
Telephone Options Overview
Page 22 - Application Options
Changing the 5620 Options
Application Options
Redial
Redial can be configured to dial the last number dialed or list the last three
numbers dialed for you to choose from. The default is the last number dialed.
To change Redial:
1.
2.
Options,
Applications Options and then select the
Press
Redial feature button. It will toggle between Last Number and Last 3 Numbers.
Save.
Select
(To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.
Phone Screen on Answer
This action controls the phone screen display when the phone is answered.
When the Phone Screen on Answer? option is set to Yes (the default setting), the
phone screen appears in the display area when you answer a call, regardless of the
screen you were working with at that time. You will lose any unsaved work in progress
on that screen (for example, labeling a Speed Dial button).
When the Phone Screen on Answer? option is set to No answering an incoming call
has no impact on the application screen displayed, although the top display line will
provide an appropriate message.
To change Phone Screen on Answer:
Options,
Applications Options and then select the Phone
1. Press
Screen on Answer feature button. It will toggle between Yes and No.
2. Select
Save.
(To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.
Phone Screen on Calling
This action controls the phone screen display when you make a call.
When the Phone Screen on Calling? option is set to Yes (the default setting), the
phone screen appears in the display area when you make a call, regardless of the
screen you were working with at that time. You will lose any unsaved work in progress
on that screen (for example, labeling a Speed Dial button).
When the Phone Screen on Calling? option is set to No answering an incoming call
has no impact on the application screen displayed, although the top display line will
provide an appropriate message.
To change Phone Screen on Calling:
Options,
Applications Options and then select the Phone
1. Press
Screen on Calling feature button. It will toggle between Yes and No.
2. Select
Save.
(To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.
Page 22 - Changing the 5620 Options
Application Options
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40DHB0002USEP – Issue 1 (13th January 2005)
Application Options
Changing the 5620 Options - Page 23
Display Call Timers
This action controls whether the duration of the current call is displayed or not. If set to
Yes, the duration of the current call is displayed on the call appearance key. If set to
No, the call duration will not be displayed.
To change the Display Call Timers status:
1. Press
Options,
Applications Options,
and then select the Display
Call Timers? feature button. It will toggle between Yes and No.
2. Select
Save.
(To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.
Message Display Rate
When the IP Office sends messages to your phone that are longer than the display
area, the first part of the message is presented for a specific time interval. The second
part of the message is then displayed for a specific time interval. The Message Display
Rate can be either Fast (display interval is 2 seconds) or Slow - default (display
interval is 3 seconds).
To change Message Display Rate:
1. Press
Options,
Applications Options,
and then select the Message
Display Rate feature button. This will toggle between Fast and Slow.
2. Select
Save.
(To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.
Visual Alerting
When this option is set to Yes (the default), your phone rings and your voice message
indicator light flashes to alert you to an incoming cal. When set to No, ringing is the
only notification of an incoming call.
To change Visual Alerting:
1. Press
Options,
Applications Options,
and then select the Visual
Alerting feature button. It will toggle between No and Yes.
2. Select
Save.
(To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Changing the 5620 Options - Page 23
Application Options
Page 24 - Personal Ringing
Changing the 5620 Options
Personal Ringing
You can choose from among eight different ring patterns. This alters the tone and style
of ringing used by the 5620, e.g. the number of rings will still vary according to the type
of call.
1. Press
Options and select
Personal Ringing.
A menu with the current ring pattern appears.
2. To select a ringing pattern use press Pattern 1 to 8.
You will hear the selected ringing pattern.
3. When you have selected a ringing pattern, press
Save. You will hear a
confirmation tone and be returned to the options menu.
4. If you want to return to the options menu without changing the ring pattern, press
Cancel.
View IP Settings
Views of telephone and system information are available from this screen. A user
normally does not need to view this information, however your System Administrator
may ask you to report certain values from any of the status screens in the event of
problems.
The status screen data can be viewed, but cannot be changed from your 5620.
1. Press
Options and then select
View IP Settings.
2.
3.
There are two pages of display. Use
and select from:
• IP Addresses
• Quality of Service
• Interfaces
• Miscellaneous.
To return to the first View IP Settings screen, press
Return.
Each option is described in the sub-sections that follow.
IP Address Settings
IP (Internet Protocol) address information identifies certain components and
connections. The IP Address information includes the location (address) of your phone
on the IP Office unit, the location and port (connection) of the IP Office itself, the call
routing and mask addresses, and the identification of the File Server with which your
telephone interacts. Although technical in nature, having this information available and
knowing how to get to it can assist your System Administrator in tracking questions
about or problems with phone functions or connections.
Quality of Service (QoS) Information
QoS refers to a number of mechanisms used to improve audio quality over the
network.
Phone Interface
Your phone interfaces with several system hardware devices and software. This screen
provides information about three of the main interfaces.
Miscellaneous Information
The miscellaneous status screens provide additional information about your telephone
and its connections.
Page 24 - Changing the 5620 Options
Personal Ringing
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40DHB0002USEP – Issue 1 (13th January 2005)
Adjusting the Display Contrast
Changing the 5620 Options - Page 25
Adjusting the Display Contrast
You can adjust the contrast level on the telephone display. You can choose from
among fifteen levels of contrast.
1. Press
Options and then select
Contrast Control
2. Use either the
or key to adjust the level of contrast.
3. When the contrast is set as required, either:
Save.
• Save and return to the options menu by pressing
• Press
Cancel to return to the options menu.
Logging off the 5620 IP Telephone
Allows you to log your telephone off to prevent unauthorized use during an absence, or
for privacy purposes
CAUTION: Logging off deletes all Call Log entries and returns any options you may
have changed to their default values.
To log your phone off:
1.
2.
3.
Options and
Log off.
Press
Select
Yes to un-register your phone from the IP Office, delete all Call Log
entries and returns any options you may have configured to their default values.
Selecting
No returns you to the main Option menu; your phone remains logged
on to the network and your Call Log and options values remain unchanged.
To log back on:
1. The display will show Ext.=xxx in the top row. Simply press # and enter your
password (consult your System Administrator).
Backup/Restore Options
The 5620 IP Telephone's backup/restore options require set up and configuration by
the system administrator prior to use. These options are displayed on the telephone
screen via the Options button, but will only be amendable if they have been configured
by the system administrator.
The backup/restore options provide the ability to:
• Back up your options/preference settings, your Speed Dial button labels, names,
and numbers automatically whenever you save a change to any one of those
settings or buttons. Automatic backup protects this data against system failure.
• Restore options settings and Speed Dial button labels, names and numbers
following a phone failure or replacement.
• Establish or modify FTP (File Transfer Protocol) settings such as the network
server address, directory path for saving backed-up data, and a User ID and
Password for server access via your phone.
• Verify whether an automatic backup has occurred.
Because each telephone system has unique characteristics and settings, modifying the
Backup/Restore options generally require the assistance of the System Administrator.
For example, it is unlikely that a 5620 IP Telephone user would know the specific
Server IP Address to enter when setting up FTP parameters. Hence:
Due to the technical nature of this feature, it is highly recommended that this
feature is only used by the System Administrator.
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40DHB0002USEP – Issue 1 (13th January 2005)
Changing the 5620 Options - Page 25
Adjusting the Display Contrast
Page 26 - Changing Feature Key Labels
Changing the 5620 Options
Changing Feature Key Labels
This action is not supported with the 5620 IP Telephone on Avaya IP Office System.
Language Selection
When the 5620 telephone is first installed, it is set to display screen text in English. You
can select the language that you would prefer from the following:
English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano),
Dutch (Nederlands), Portuguese (Português) or Japanes (Katakana characters).
Note:
1.
2.
3.
This does not alter your user language setting on the telephone system.
Options,
and
Language.
Press
A menu listing the available languages appears.
Press the
or
key next to the language required. You are asked in the
original language “Are you sure?” with the same message in the new language
below.
Do one of the following:
• To return to the options menu without saving any changes, press
Return.
• To save the settings and return to the options menu, press
Yes (which is
displayed in both the original and the selected language).
Page 26 - Changing the 5620 Options
Changing Feature Key Labels
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40DHB0002USEP – Issue 1 (13th January 2005)
Overview of Function Keys
Function Keys - Page 27
Function Keys
Overview of Function Keys
Both the left hand
and right hand
Function Keys can be used to access a range
of features. The display adjacent to the key shows the feature name.
Some of these features are default features supported by all 5620 telephones (e.g. the
call appearance lines labeled a=, b= and c=). Others are features that can only be
programmed by the System Administrator for your telephone system.
The main screen has three pages. This means that the six
and
Function Keys
on the first and last page and the 12 Function keys on the second page can be used for
and
keys.
up to 24 features. To move between pages use the
In the following example:
• The first three keys have been set (default setting) as call appearance lines. See
Call Appearance Keys on page 8.
• Keys 4 and 5 have been set to access the Admin and Admin1 programmable
functions. See Function Key Programming on page 28.
• Key 6 has been set to monitor system park slot 1. The highlighted text indicates that
a call is currently parked in slot 1. See Park - Park (#) on page 47.
• Key 7 has been set to the SAC (Send All Calls) function. In this example all calls will
be sent to extension 104 when the function is activated. See SAC - Send All Calls
on page 53.
• Key 8 has been set to VMOn, a function which toggle use of the user's voicemail
mailbox on/off. The highlighted text indicates that this function is currently on. See
VMOn - Voicemail On on page 55.
• Pressing either
or
will display the other pages of programmed functions set
for this phone.
Programming Your Own Functions:
If the phone has been setup with either or both the Admin and Admin1 features
assigned to display keys, you can select and program your own feature choices against
other keys. See Function Key Programming on page 28.
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40DHB0002USEP – Issue 1 (13th January 2005)
Function Keys - Page 27
Overview of Function Keys
Page 28 - Function Key Programming
Function Keys
Function Key Programming
If any one of the keys on the telephone is programmed with an Admin or Admin 1
feature, it allows you to program further features against other function keys. Both
Admin and Admin1 are allocated to your function keys by your System Administrator
and would appear on a menu screen that is similar to the following:
The two tables below list the user programmable features available for Admin and
Admin1 respectively. For full details of how each feature works see Function Key
Features on page 30.
Admin: The programmable functions available via an Admin key.
Name
Acct
AD
Admin
AutCB
CFrwd
CPark
CPkUp
Dir
DPkUp
Drop
GrpPg
HdSet
HfAns
HGNS+
Park
Prog
RngOf
SAC
Spres
Timer
TmDay
Description
Account Code Entry
Abbreviated Dial
Self-Administer
Automatic Callback
Call Forwarding All
Call Park
Call Pickup
Directory
Directed Call Pickup
Drop
Group Paging
Headset Toggle
Internal Auto-Answer
Set Hunt Group Night Service
Call Park to Other Extension
Abbreviate Dial Program
Ringer Off
Send All Calls
AD Suppress
Timer
Time of Day
Toggles
No
No
No
Yes
Yes
Yes
No
No
No
No
No
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Data
Optional
Yes
No
No
Optional
Optional
No
No
Yes
No
Yes
No
No
Yes
Yes
Yes
No
No
No
No
No
In addition to the above, there is a key labeled Exlp? This key enables you to change
the display from the shorthand version displayed at default to a longhand version of
you own. See Shorthand Programming Mode on page 30 and Longhand Programming
on page 30 respectively.
Admin1: The programmable functions available via an Admin 1 key.
Name
Park
<User>
<Group>
<Number>
Flash
Page 28 - Function Keys
Function Key Programming
Description
Park
User
Group
Dial
Hook Flash
Toggles
No
No
No
No
No
Data
Yes
Yes
Yes
Yes
No
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Function Key Programming
Function Keys - Page 29
Shorthand Programming Mode
1. Press
Admin or Admin 1.
See Function Key Programming on page 28.
2. The Admin or Admin1 menu appears as follows:
Admin Pages
With the exception of Expl?, the names shown are the features that you can assign
to soft keys. When Admin has been selected you can display the full name of the
feature by pressing Expl?. (see Longhand Programming on page 30).
Admin1 Page
3.
4.
5.
6.
Similarly, when Admin1 is pressed, you can assign any one of the functions shown
to a soft key.
On the Admin pages, use the >>> or <<< keys to move through the feature pages.
When the function required is shown, press the
key adjacent to its name.
If the function requires some data to be entered, [ is shown at the top of the display.
Enter the data using the normal telephone keypad.
Select the display key against which to program the new function by pressing that
or
key. Use the
or
keys to move through the pages.
CAUTION: Do not select the slot used for the Admin function. Replacing this
function will lock the phone for further programming until reset through
the telephone system by your System Administrator.
7. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.
• Press
EXIT to end programming
or
to continue programming other functions.
• Press Cont
8. If the display slot already has a programmed function, the display shows FEATURE
ON BUTTON.
to replace that existing function with the one just programmed.
• Press Repla
The display then shows BUTTON PROGRAMMED! As in step 8 above.
• Press Keep
to keep the existing function and forget the function just
programmed.
• Press Delete
to delete the existing function and forget the function just
programmed.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Function Keys - Page 29
Function Key Programming
Page 30 - Function Key Features
Function Keys
Longhand Programming
1.
2.
Press
Admin. See Function Key Programming on page 28.
Pressing Expl?
. The longhand text for the function is shown at the top of the
display.
3. Press
Next or >>> until the required feature required is shown, then press
Selct. (You can also use <<< to step back through the list of Admin functions).
4. If the function requires some data to be entered, [ is shown at the top of the display.
Enter the data using the normal telephone keypad.
5. Select the display key against which to program the new function by pressing that
or
key. Use the
or
keys to move through the pages.
CAUTION: Do not select the slot used for the Admin function. Replacing this
function will lock the phone for further programming until reset through
the telephone system by your System Administrator.
6. If the display slot is not already used, the display shows BUTTON PROGRAMMED!
• Press
EXIT to end programming
or
to continue programming other functions.
• Press Cont
7. If the display slot already has a programmed function, the display shows FEATURE
ON BUTTON.
to replace that existing function with the one just programmed.
• Press Repla
The display then shows BUTTON PROGRAMMED! As in step 8 above.
• Press Keep
to keep the existing function and forget the function just
programmed.
8. Press Delete
to delete the existing function and forget the function just
programmed.
Function Key Features
This section lists the features that can be programmed against
and
Function
Keys. Both the shorthand and longhand names are shown. The shorthand name is the
name that is displayed next to the programmed key, along with any data programmed
for the feature.
All of the following functions can only be programmed onto your 5620 by your
System Administrator.
Were applicable the command path used by the System Administrator is shown, for
example:
[User | Digital Telephony | Emulation | Directory].
Dial (#)
Automatically dials the displayed number.
This function requires entry of the number to dial when programmed. The number is
then displayed next to the
key. This function can be programmed through the
phone by the user using an
Admin 1 key.
Pressing the Dial
key dials the associated number.
[User | Digital Telephony | Dial]
See also:
• AD - Abbreviated Dial (!) on page 32.
• Prog - Abbreviated Dial Program (!) on page 49.
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Function Key Features
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Function Key Features
Function Keys - Page 31
Group (#)
Answer or clear calls ringing a specific group.
This function requires entry of the group number (allocated by your System
Administrator). When programmed, the group name is then displayed next to the
key. This function can be programmed through the phone by the user using an
Admin 1 key and the group number.
A appears against the group when calls to that group are ringing. Pressing
displays details of one of those calls and options to drop (Drop
) the call, answer
the call (Answn
) or exit the group monitor (
EXIT).
[User | Digital Telephony | Group]
User (#)
See the status of a specific user, call that user and pick-up calls to that user.
When programmed by your System Administrator (on the IP Office), the user name is
key. This function can also be
entered. That name is then displayed next to the
Admin 1 key and then the
programmed through the phone by the user using an
user number. Pressing the
key calls the user.
The when the user is called the user name is underlined with a symbol beside it.
Press the
key next to the name. DkPickup appears against a call appearance key.
To pick up the call press this key.
If the System Administrator has setup group monitoring of the same user, pressing the
user key when the user is busy on a call displays several options. These are Drop
(end the user's call), Listn (listen to the call), and Aquir (takeover the call). If the
System Administrator has not setup group monitoring, then the options shown are Call,
Message, Vmail and CallB.
[User | Digital Telephony | User]
Absnt - Set Absent Text
Set the users current absence message setting.
This function is currently not supported on the 5620 telephone.
Acct - Account Code Entry (!)
Make a call using an account code or enter an account code during a call.
This function can be programmed with or without data. This function can be
Admin key.
programmed through the phone by the user using an
If programmed with data, the account code entered when programmed must match a
Acct key displays that
valid account code set on the telephone system. The
number.
If programmed without data, ENTER ACCOUNT is displayed after
Enter an account code and press Set
.
Acct is pressed.
If the account code entered does not match a valid account code set on the telephone
system, RENTER ACCOUNT is displayed.
An
Acct key can be pressed before or during a call.
[User | Digital Telephony | Emulation | Account Code Entry]
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Function Keys - Page 31
Function Key Features
Page 32 - Function Key Features
Function Keys
AD - Abbreviated Dial (!)
Dial the displayed number.
AD key
This function requires entry of a number to dial when programmed. The
displays that number. This function can be programmed through the phone by the user.
The number does not have to be a complete number, the user can dial additional digits
after pressing
AD. * and # can be entered in the number to match IP Office
shortcodes.
[User | Digital Telephony | Emulation | Abbreviated Dial]
See also:
• Dial (#) on page 30.
• Prog - Abbreviated Dial Program (!) on page 49.
Admin - Self-Administer (!)
Access menus for programming functions against display keys.
This function can be programmed with or without data. If programmed with a setting of
1, the key accesses a different set of functions. See Function Key Programming on
page 28. This function can be programmed through the phone by the user using an
existing
Admin key.
The
and
Admin key gives access to the menus for programming functions against
keys.
[User | Digital Telephony | Emulation | Self-Administer]
Apear - Appearance
Add a display line for call appearances with symbols being displayed for Incoming
Calls, Connected and On Hold. See Error! Reference source not found. on page
Error! Bookmark not defined..
This function does not require any data entered when programmed. However it is
normal to enter some text such as a=, b= and so on for each call appearance key.
This function cannot be programmed through the phone by the user.
[User | Digital Telephony | Emulation | Appearance]
AutCB - Automatic Callback (!)
Sets a callback when free on busy extensions and callback when next used on
unanswered extensions.
This function does not require any data entered when programmed. This function can
Admin key.
be programmed through the phone by the user using an
AutCB sets
When the called target extension does not answer or is busy, pressing
a callback on that extension. Whilst the callback is set, AutCB is shown with a
symbol. Pressing
AutCB again cancels the callback.
Hence, when the callback target extension becomes free or is next used, pressing
starts a call to that extension.
[User | Digital Telephony | Emulation | Automatic Callback]
See also:
• RBak - Cancel Ringback When Free on page 50.
• RBak+ - Ringback When Free on page 50.
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Function Keys - Page 33
Busy - Busy
Sets the extension as being busy. This feature is not applicable when working with
multiple Call Appearance lines as all the call appearance lines must be in use before
this function becomes active.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
The
Busy key sets the extension as busy to callers. If a forward on busy number is
set, it is followed (see FwBNo - Forward On Busy Number on page 39). Otherwise calls
go to voicemail if on or receive busy tone if internal and ringing if external.
To return the extension from busy, press
Busy and then
Speaker.
[User | Digital Telephony | Advanced | Busy | Busy]
BusyH - Busy On Held
Switch the users busy on held status on/off.
This function requires data entered when programmed. Enter 0 for off or 1 for on.
This function cannot be programmed through the phone by the user.
BusyH switches the user's 'busy on held' state to either on or off as
Pressing
indicated by the data value. When on, if the user has a call on hold, new callers receive
busy tone (ringing if analogue) or are diverted to voicemail (if enabled), rather than
ringing the user. This function also overrides call waiting indication when the user has a
call on hold.
[User | Digital Telephony | Advanced | Busy | Busy On Held]
CFrwd - Call Forwarding All (!)
Switch call forwarding on/off and set the forwarding number.
This function can be programmed with or without a target forwarding number. This
Admin key.
function can be programmed through the phone by the user using an
If programmed with a forwarding number, that number is shown next to CFrwd.
Pressing CFrwd switches on forwarding to that number.
If programmed without a forwarding number, when
CFrwd is pressed, the user's
current forwarding number setting is shown. Change the number using the telephone
keypad and <<<
to backspace. When the number set as required press Done
.
When call forwarding is on, CFrwd is shown with a symbol and D (Diverted) is shown
at the top of the display. To switch call forwarding off, press
CFrwd again.
[User | Digital Telephony | Emulation | Call Forwarding All]
See also:
• FwNOn - Forward On No Answer On on page 41
• FwUOn - Forward Unconditional On on page 41.
• FwdNo - Forward Number on page 40.
• FwdH+ - Forward Hunt Group Calls On on page 40
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Function Key Features
Page 34 - Function Key Features
Function Keys
ClrCW - Clear CW
Clears the current connected call and connects any waiting call. This feature is not
applicable when working with multiple Call Appearance lines.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
Pressing
call.
ClrCW disconnects the extension's current call and connects any waiting
[User | Digital Telephony | Advanced | Call | Clear CW]
CnfRV - Conference Meet Me
Allows the extension to join a specified conference.
This function requires the conference number to be entered when programmed. That
number is then shown next to CnfRV. This function cannot be programmed through the
phone by the user.
CnfRV places the extension into the specified conference. Note that the
Pressing
number of conference parties allowed at any time is determined by the telephone
system.
[User | Digital Telephony | Advanced | Call | Conference Meet Me]
Conf+ - Conference Add
Places all calls held by the extension into a conference.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
Conf+ places the extension and any calls it has put on hold into a
Pressing
conference. This function will not work if the extension has a current call.
[User | Digital Telephony | Advanced | Call | Conference Add]
CPark - Call Park (!)
Park the current call.
This function can be programmed with or without data. This function can be
Admin key.
programmed through the phone by the user using an
If programmed with data, the number entered is shown next to the
is the number assigned to the parked call.
CPark key and
If programmed without data, the key displays just CPark. Calls parked using this key
are is assigned a number based on the parking extensions number. For example,
extension 290's first parked call is numbered 2900, its next 2901 if 2900 is still parked
and so on. If calls are parked using this key, CPark is shown with a symbol. Pressing
the key again displays the user's parked calls and allow them to be retrieved. Parked
calls are retrieved with the Ride function (see page 52).
If not retrieved elsewhere, a parked call will recall to the parking extension after a set
time.
[User | Digital Telephony | Emulation | Call Park]
See also:
• Park - Park (#) on page 47.
• Park - Call Park to Other Extension (!) on page 48.
• Ride - Ride Call on page 52.
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Function Key Features
Function Keys - Page 35
CPkUp - Call Pickup (!)
Answer a call ringing elsewhere on the telephone system.
This function does not require any data entered when programmed. This function can
Admin key.
be programmed through the phone by the user using an
CPkUp call answers (pickup) any call currently ringing on the telephone
The
system.
Note:
We recommend that this function is only used on systems with a small number
of users all in one area. Use of this function on larger system may lead to
confusion.
[User | Digital Telephony | Emulation | Call Pickup]
See also:
• PickA - Call Pickup Any on page 49.
• PickG - Call Pickup Group on page 49.
• PickM - Call Pickup Members on page 49.
CWOff - Call Waiting Off
Switches call waiting for the extension off.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
The
CWOff key switches call waiting for the extension off.
[User | Digital Telephony | Advanced | Call | Call Waiting Off]
CWOn - Call Waiting On
Switches call waiting for the extension on/off.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
CWOn key toggles call waiting on/off. When call waiting is on, CWOn is shown
The
with a symbol. When call waiting is on and the extension is on a call, any additional
call receives ringing rather than busy tone.
[User | Digital Telephony | Advanced | Call | Call Waiting On]
CWSus - Call Waiting Suspend
Suspend the current call at the exchange and answer the waiting call.
This function is not supported in the USA.
If no slot number is specified when the function is programmed, exchange slot 0 is
used. This function cannot be programmed through the phone by the user.
Pressing
facility.
CWSus is only supported if the exchange provides a Q.931 suspend call
[User | Digital Telephony | Advanced | Call | Call Waiting Suspend]
See also:
• Resum - Resume Call on page 52.
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Function Key Features
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Function Keys
DCW - Dial CW
Allows the user to force another extension to have call waiting mode on for the duration
of a call attempt. This function is not supported in the USA.
This function requires the target extension number to be entered when programmed.
That number is then shown next to DCW. This function cannot be programmed through
the phone by the user.
Normally, if the target extension is on a call and doesn't have call waiting on, any new
call will receive busy tone or be diverted to voicemail. Pressing
DCW will cause the
target extension to receive call waiting indication and allow the caller to hear ringing
until answered.
[User | Digital Telephony | Advanced | Dial | Dial CW]
See also:
• Queue - Call Queue on page 50.
Dir - Directory (!)
Accesses the telephone system directory.
This function does not require any data entered when programmed. This function can
Admin key.
be programmed through the phone by the user using an
Dir displays a number of options.
Pressing
- Search for a matching extension user name on the telephone system.
• INDeX
• Group
- Search for a matching group name on the telephone system.
• Extrn
- Search for a name match in the telephone systems directory of
external numbers.
[User | Digital Telephony | Emulation | Directory]
Dirct - Dial Direct
Connects a call to the target extension without any ringing.
This function requires the target extension number to be entered when programmed.
That number is then shown next to Dirct. The target extension must be capable of
auto-answering. This function cannot be programmed through the phone by the user.
[User | Digital Telephony | Advanced | Dial | Dial Direct]
DNDOn - Do Not Disturb On
Puts the extension into 'do not disturb' (no calls) mode.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
DNDOn toggles the extension's do not disturb state. When on, DNDOn is
Pressing
shown with a symbol and the display includes an N (No calls).
[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb On]
See also:
• SAC - Send All Calls (!)on page 53.
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Function Keys - Page 37
DNDOf - Do Not Disturb Off
Takes the extension out of 'do not disturb' (no calls) mode.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
DNDOf switches the extension's do not disturb state off.
[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb Off]
DNDX+ - Do Not Disturb Exception Add
Adds the specified number to the extension's do not disturb exception list.
This function requires entry of the calling number when programmed. That number is
then shown next to DNDX+. This function cannot be programmed through the phone
by the user.
DNDX+ adds the set number to the extension's do not disturb exception
Pressing
list. That number can then call the extension and transfer calls to the extension even
when the extension is in do not disturb mode.
[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb
Exception Add]
DNDX- - Do Not Disturb Exception Delete
Removes the specified number from the extension's do not disturb exception list.
This function requires entry of the calling number when programmed. That number is
then shown next to DNDX-. This function cannot be programmed through the phone by
the user.
DNDX- removes the set number from the extension's do not disturb
Pressing
exception list. That number can then call the extension and transfer calls to the
extension even when the extension is in do not disturb mode.
[User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb
Exception Del]
DPkUp - Directed Call Pickup (!)
Answer a call currently ringing at a specified user or group.
This function can be programmed with or without a a the target extension or group
number. This function can be programmed through the phone by the user using an
Admin key.
DPkUp key displays that number. When a
If programmed with a target number, the
call is ringing at that extension or group, press
DPkUp to answer (pick up) that call.
If programmed without a target number, pressing
the target number for that pickup attempt.
DPkUp allows the user to enter
[User | Digital Telephony | Emulation | Directed Call Pickup]
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Function Key Features
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Function Keys
Drop - Drop (!)
Clears a current calls.
This function does not require any data entered when programmed. This function can
be programmed through the phone by the user using an
Admin key.
For a call in progress, pressing
Drop disconnects the caller.
When drop is used, silence is returned to the user rather than dial tone. This is
intended operation, reflecting that Drop is mainly used by call center headset users.
[User | Digital Telephony | Emulation | Drop]
DTone - Secondary Dial Tone
Return secondary dial tone to the user.
This function is currently not supported on the 5620 telephone.
Emrgy - Dial Emergency
Dials a specified number regardless of any call barring applied to the user.
This function requires entry of a number to dial when programmed. That number is
then shown next to Emrgy. This function cannot be programmed through the phone by
the user.
[User | Digital Telephony | Advanced | Dial | Dial Emergency]
Flash - Flash Hook (#)
Send a hook flash signal to the currently connected line.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user. This function can be
Admin 1 key.
programmed through the phone by the user using an
[User | Digital Telephony | Advanced | Miscellaneous | Flash Hook]
FolTo - Follow Me To
Forwards calls from this extension to the specified target.
This function requires the target extension to be entered when programmed. The
extension number is then shown next to FolTo. This function cannot be programmed
through the phone by the user.
FolTo sets the extension's Follow Me To number to the specified
Pressing
extension and switches follow me use on. Whilst on, FolTo is shown with a symbol.
Press
FolTo again to switch off.
[User | Digital Telephony | Advanced | Follow Me | Follow Me To]
Page 38 - Function Keys
Function Key Features
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Function Key Features
Function Keys - Page 39
FwBNo - Forward On Busy Number
Sets the extensions forwarding number for use with forward on busy and forward on no
answer.
This feature requires the target number to be entered when programmed. The number
set is shown next to FwBNo. This function cannot be programmed through the phone
by the user.
Pressing
FwBNo set the extension's forwarding number to that specified by the key
pressed.
[User | Digital Telephony | Advanced | Forward | Forward On Busy Number]
See also:
•
FwBOn - Forward On Busy On on page 39
•
FwNOn - Forward On No Answer On on page 41.
FwBOn - Forward On Busy On
Switches the extension to forward on busy on.
Note: When Call Appearance keys have been allocated, all the call appearance lines
must be in use before this function becomes active.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
FwBOn toggles the extension's forward on busy state and can also be
Pressing
used in conjunction with FwBOf - Forward On Busy Off on page 39. When on, FwBOn
is shown with a symbol. When on, calls are forwarded to the extension's forward on
busy number.
[User | Digital Telephony | Advanced | Forward | Forward On Busy On]
See also:
•
FwBNo - Forward On Busy Number on page 39.
FwBOf - Forward On Busy Off
Switches the extension to forward on busy off. Used in conjunction with FwBOn Forward On Busy On on page 39
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
FwBOf switches the extension's use of forward on busy off.
[User | Digital Telephony | Advanced | Forward | Forward On Busy Off]
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Function Key Features
Page 40 - Function Key Features
Function Keys
FwdH+ - Forward Hunt Group Calls On
Switches the extension to forward hunt group calls it receives.
Note: Calls are only forwarded when forward unconditional (see CFrwd - Call
Forwarding All (!) on page 33) or FwUOn - Forward Unconditional On on page
41 is also on.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
FwdH+ toggles the feature on/off. When on, FwdH+ is shown with a
Pressing
symbol. Can also be used in conjunction with FwdH- - Forward Hunt Group Calls Off
on page 40.
[User | Digital Telephony | Advanced | Forward | Forward Hunt Group Calls On]
FwdH- - Forward Hunt Group Calls Off
Switches the extension to forward unconditional off.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
FwdH- switches the extension's use of forward hunt group calls off. Can
Pressing
also be used in conjunction with FwdH+ - Forward Hunt Group Calls On on page 40
[User | Digital Telephony | Advanced | Forward | Forward Hunt Group Calls Off]
FwdNo - Forward Number
Sets the extension's forwarding number for use when forwarding all calls.
This feature requires the target number to be entered when programmed. The number
set is shown next to FwdNo. This function cannot be programmed through the phone
by the user.
Pressing
pressed.
FwdNo set the extension's forwarding number to that specified by the key
Also See:
•
FwBOn - Forward On Busy On on page 39
•
FwUOn - Forward Unconditional On on page 41
[User | Digital Telephony | Advanced | Forward | Forward Number]
FwdOf - Cancel All Forwarding
Switch off all call forwarding.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
FwdOf switches off all the extensions call forwarding options. It does not
Pressing
delete the forwarding number settings.
[User | Digital Telephony | Advanced | Call | Cancel All Forwarding]
Page 40 - Function Keys
Function Key Features
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Function Keys - Page 41
FwNOn - Forward On No Answer On
Switches the extension to forward on no answer on.
This function does not required any data to be entered when programmed and cannot
be programmed through the phone by the user.
FwNOn toggles the extension's forward on no answer state. When on,
Pressing
FwNOn is shown with a symbol. When on, calls are forwarded to the extension's
forward on busy number (see FwBNo - Forward On Busy Number on page 39).
[User | Digital Telephony | Advanced | Forward | Forward On No Answer On]
FwNOf - Forward On No Answer Off
Switches the extension to forward on no answer off.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
FwNOf switches the extension's use of forward on no answer off.
Pressing
Can also be used in conjunction with FwNOn - Forward On No Answer On on page 41.
[User | Digital Telephony | Advanced | Forward | Forward On No Answer Off]
FwUOn - Forward Unconditional On
Switches the extension to forward all its calls except hunt group calls.
Note:
When Call Appearance keys have been allocated, all the call appearance lines
must be in use before this function becomes active.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
FwUOn toggles the extension's forward on busy state. When on, FwUOn
Pressing
is shown with a symbol and the display includes a D. When on, calls are forwarded to
the extension's forward number (see FwBNo - Forward On Busy Number on page 39).
[User | Digital Telephony | Advanced | Forward | Forward Unconditional On]
FwUOf - Forward Unconditional Off
Switches the extension’s forward unconditional off.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
FwUOf switches the extension's use of forward unconditional off. Can
Pressing
also be used in conjunction with FwUOn - Forward Unconditional On on page 41.
[User | Digital Telephony | Advanced | Forward | Forward Unconditional Off]
GrpPg - Group Paging (!)
This function can be programmed with or without a target extension or group number.
This function can be programmed through the phone by the user using an
Admin
key.
GrpPg key displays that number. When
If programmed with a target number, the
GrpPg is pressed, it will make a paging call to that number.
If programmed without a target number, the number must be dialed after the user
GrpPg.
presses
[User | Digital Telephony | Emulation | Group Paging]
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Function Key Features
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Function Keys
HdSet - Headset Toggle (!)
This function does not require any data entered when programmed. This function can
be programmed through the phone by the user using an
Admin key.
The programmed key will then switch the phone between handset and headset
operation. When on, HdSet is shown on a dark background.
There is no linkage between a programmed HdSet key and the phone's
HEADSET key.
[User | Digital Telephony | Advanced | Miscellaneous | Headset Toggle]
Here- - Follow Me Here Cancel
If another extension has follow me set to this extension, switches off the follow me
action.
This function requires the original target extension to be entered when programmed.
The extension number is then shown next to Here-. This function cannot be
programmed through the phone by the user.
Pressing
Here- cancels the use of follow me at the target extension.
[User | Digital Telephony | Advanced | Follow Me | Follow Me Here Cancel]
Here+ - Follow Me Here
Forwards calls to the target extension to this extension.
This function requires the original target extension to be entered when programmed.
The extension number is then shown next to Here+. This function cannot be
programmed through the phone by the user.
Here+ sets the target extension's Follow Me To number to that this
Pressing
extension. Calls to the target extension are then forwarded to this extension.
[User | Digital Telephony | Advanced | Follow Me | Follow Me Here]
HfAns - Internal Auto-Answer (!)
Answers internal calls after a single ring.
This function does not require any data entered when programmed. This function can
be programmed through the phone by the user using an
Admin key.
HfAns key toggles internal auto-answer on/off. When on, HfAns is shown with
The
a symbol.
[User | Digital Telephony | Emulation | Internal Auto Answer]
See also:
• RngOf - Ringer Off (!) on page 52.
• CWOn - Call Waiting On on page 35.
Page 42 - Function Keys
Function Key Features
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Function Keys - Page 43
HGEna - Hunt Group Enable
Sets the extension's membership of a group or groups as enabled. This function does
not take the Hunt Group In/Out of Service.
This function can be programmed with or without a target group number. This function
cannot be programmed through the phone by the user.
If programmed without a group number, pressing
HGEna toggles all the extension's
group memberships to either enabled or disabled. A is shown next to
HGEna
when the group memberships are enabled.
HGEna.
If programmed with a group number, that number is shown next to
Pressing
HGEna will enable the extension's membership of that group. In this
mode the key does not toggle.
When enabled, G is shown on the display and the extension will receive group calls.
[User | Digital Telephony | Advanced | Hunt Group | Hunt Group Enable]
See also:
•
HGNS+ - Set Hunt Group Night Service (!) on page 43.
HGOS+ - Set Hunt Group Out of Service44 on page.
•
•
HGDis - Hunt Group Disable on page 43.
HGDis - Hunt Group Disable
Sets the extension's group membership as disabled. This function does not take the
Hunt Group Out of Service.
This function can be programmed with or without a target group number. This function
cannot be programmed through the phone by the user.
If programmed without a group number, pressing
HGDis disables all the
extension's group memberships.
If programmed with a group number, pressing
HGDis disables just the extension's
membership of that group.
[User | Digital Telephony | Advanced | Hunt Group | Hunt Group Disable]
HGNS+ - Set Hunt Group Night Service (!)
Put a specific hunt group into night service mode.
This function requires the hunt group number to be entered when programmed. The
hunt group number is then shown next to HGNS+. This function can be programmed
through the phone by the user using an
Admin key.
HGNS+ puts the hunt group into night service. Group calls then go to its
Pressing
night service fallback group if set or, if not answered, to voicemail.
[User | Digital Telephony | Advanced | Set | Set Hunt Group In Service]
HGNS- - Clear Hunt Group Night Service
Returns a hunt group that has been manually put into night service back to normal
service. Used with HGNS+ - Set Hunt Group Night Service (!) on page 43.
This function requires that the hunt group number is entered when programmed. This
function cannot be programmed through the phone by the user.
The hunt group number is shown next HGNS-. Pressing
back into normal service if in night service.
HGNS- puts the group
[User | Digital Telephony | Advanced | Call | Clear Hunt Group Night Service]
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Function Keys - Page 43
Function Key Features
Page 44 - Function Key Features
Function Keys
HGOS+ - Set Hunt Group Out of Service
Put a specific hunt group out of service mode.
This function requires the hunt group number to be entered when programmed. The
hunt group number is then shown next to HGOS+. This function cannot be
programmed through the phone by the user.
HGOS+ puts the hunt group out of service. Group calls then go to its out
Pressing
of service fallback group if set or, if not answered, to voicemail.
[User | Digital Telephony | Advanced | Set | Set Hunt Group Out Service]
HGOS- - Clear Hunt Group Out of Service
Returns a hunt group that has been manually put into out of service back to normal
service. Used with HGNS+ - Set Hunt Group Night Service (!) on page 43.
This function requires that the hunt group number is entered when programmed. This
function cannot be programmed through the phone by the user.
The hunt group number is shown next HGOS-. Pressing
back into normal service if in night service.
HGOS- puts the group
[User | Digital Telephony | Advanced | Call | Clear Hunt Group Out Of Service]
Hold - Hold Call
Place the current call on hold at the central office. This function is not supported in the
USA.
If no exchange slot number is specified when the function is programmed, central office
slot 0 is used.
Hold is only supported if the central office provides a Q.931 hold facility. It
Pressing
is not the same as local hold provided by the IP Office.
[User | Digital Telephony | Advanced | Hold | Hold Call]
See also:
• Rtriv - Retrieve Call on page 52.
HoldCW - Hold Call Waiting
Place the current call on hold and connects any call waiting. This function is not
supported in the USA.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
HoldCW places the current call on hold and connects any call waiting
Pressing
without any ringing.
[User | Digital Telephony | Advanced | Hold | Hold CW]
Page 44 - Function Keys
Function Key Features
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Function Key Features
Function Keys - Page 45
IAuto - Automatic Intercom
Connects call to the extension without ringing.
This function requires entry of an extension number when programmed. The target
extension must be support handsfree operation. This function cannot be programmed
through the phone by the user.
IAuto connects the call without any ringing at the remote extension. If the
Press
target extension is busy or not available, the call will follow any forwarding or diversion
to voicemail set.
[User | Digital Telephony | Emulation | Automatic Intercom]
ICSeq - Set Inside Call Sequence
Sets the ringing pattern (sequence) used for internal calls.
This function is currently not supported on the 5620 telephone.
IDial - Dial Intercom
The same as IAuto - Automatic Intercom on page 45. This function cannot be
programmed through the phone by the user.
[User | Digital Telephony | Emulation | Dial Intercom]
Inclu - Dial Inclusion
Intrudes on a call in progress at the target extension.
This function is currently not supported on the 5620 telephone.
Intru - Call Intrude
Intrudes on a call in progress at the target extension, creating a conference between
the callers and the intruding extension.
This function requires entry of the target extension number when programmed. The
Intru key shows the target extension number. This function cannot be programmed
through the phone by the user.
Pressing
Intru intrudes on the call in progress.
Note: That the System Administrator must configure the intruding extension as being
able to intrude. Additionally none of the other extensions involved in the call can
have "Cannot be intruded on" status.
[User | Digital Telephony | Advanced | Call | Call Intrude]
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Function Keys - Page 45
Function Key Features
Page 46 - Function Key Features
Function Keys
Listn - Call Listen
Allow the extension to listen to groups calls to the target extension. The call parties
cannot hear the listening extension.
This function requires entry of the target extension number when programmed. This
function cannot be programmed through the phone by the user.
The
Listn key shows the target extension number.
Use of this function requires setup of the extension's monitor group by the System
Administrator. This function requires the telephone system to have some free
conference capacity when invoked.
[User | Digital Telephony | Advanced | Call | Call Listen]
See also:
• Intru - Call Intrude on page 45.
• Recor - Call Record on page 53.
• Steal - Call Steal on page 53.
Login - Extn Login
Logs the current user onto the extension.
This function does not require any data to be entered when programmed. The user
cannot program this function through the phone. Pressing the soft key login prompts
the user Enter Extn:. The user enters the desired extension and presses the soft
function key Next. The user is prompted for the password. The user enters the
password and presses the soft function key “Done.”
[User | Digital Telephony | Advanced | Extn | Extn Login]
Logof - Extn Logout
Logs the current user off the extension.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
Logof logs the current user off the extension. A new user must then log
Pressing
on to use the extension or dial *36 to re-associate the extension with its default user.
[User | Digital Telephony | Advanced | Extn | Extn Logout]
Music - Hold Music
Plays the telephone system's music on hold.
This function does not required any data to be entered when programmed. This
function cannot be programmed through the phone by the user.
Pressing
Music plays the telephone system's music on hold through the extension.
[User | Digital Telephony | Advanced | Hold | Hold Music]
Page 46 - Function Keys
Function Key Features
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Function Key Features
Function Keys - Page 47
NATim - Set No Answer Time
Sets the extension's no answer time after which ringing calls are forwarded or go to
voicemail.
This function requires the time in seconds to be entered when programmed. The value
is shown next to NATim. This function cannot be programmed through the phone by
the user.
Pressing
NATim sets the extension's no answer time to the indicated number of
seconds. This time is used to set a delay between ending one call and the next call
ringing the extension (the waiting call may be indicated on the display however).
[User | Digital Telephony | Advanced | Set | Set No Answer Time]
See also:
• VMOff - Voicemail Offon page 55.
OCSeq - Set Outside Call Sequence
Sets the ringing pattern (sequence) used for internal calls.
This function is currently not supported on the 5620 telephone.
Page - Page
Page the specified target extension or group. The target must be capable of hands-free
speech.
This function requires the target extension or group number to be specified when
programmed. The target is then shown next to
Page. This function cannot be
programmed through the phone by the user.
[User | Digital Telephony | Advanced | Dial | Dial Paging]
See also:
• GrpPg - Group Paging (!)on page 41.
Park - Park (#)
Park calls to and retrieve calls from a specific park slot.
This function requires entry of a park slot number when programmed. That number and
key. This function can be programmed through the
Park then appears next to the
phone by the user using an
Admin 1 key.
The user can use the
key to park calls into that park slot and unpark calls from that
slot. Parked calls can also be retrieved with the Ride function (see page 52).
When a call is parked in that park slot by the user, a symbol appears next to the
key and parked by another user, then Park is underlined.
[User | Digital Telephony | Park]
See also:
• CPark - Call Park (!) on page 34.
• Park - Call Park to Other Extension (!) on page 48.
• Ride - Ride Call on page 52.
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Function Keys - Page 47
Function Key Features
Page 48 - Function Key Features
Function Keys
Park - Call Park to Other Extension (!)
Allows a call to be parked against another extension. Depending on the other
extension's type, its parked call indication is triggered. Parked calls are retrieved with
the Ride function (see page 52).
This function can be programmed with or without a target extension number. This
function can be programmed through the phone by the user using an
Admin key.
If programmed with a number, the
Park key displays that number. After answering
a call, pressing
Park parks the call against that extension.
If programmed without a number, after pressing
Park the target for the parked call
must be entered.
The parked call is assigned a number based on the parking extensions number. For
example, extension 290's first parked call is numbered 2900, it’s next 2901 if 2900 is
still parked and so on. If not retrieved elsewhere, a parked call will recall to the parking
extension after a set time.
[User | Digital Telephony | Emulation | Call Park to Other Extension]
See also:
• CPark - Call Park (!) on page 34.
• Park - Call Park to Other Extension (!) on page 48.
• Ride - Ride Call on page 52.
PCall - Priority Call
Call a specified target extension even if that extension is set to 'Do not Disturb'.
This function can be programmed with or without an extension number being specified.
If programmed with an extension number then the target extension is shown next to
PCall. If programmed without an extension number then the user has to enter the
extension number when
PCall is pressed
This function cannot be programmed through the phone by the user.
[User | Digital Telephony | Advanced | Call | Priority Call]
PhyEx - Dial Physical Extension by Number
Dial a specified extension regardless of the current logged on user at that extension
and any forwarding, follow me and do not disturb settings applied by the extension
user.
This function requires the target extension number to be specified when programmed.
PhyEx. This function cannot be
The target extension is then shown next to
programmed through the phone by the user.
This function is currently only available on US based systems.
[User | Digital Telephony | Dial | Dial Physical Extension by Number]
Page 48 - Function Keys
Function Key Features
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Function Key Features
Function Keys - Page 49
PickA - Call Pickup Any
Pickup any ringing call.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
Pressing
PickA answers any call currently ringing on the telephone system.
Note: We recommend that this function is only used on systems with a small number of
users all in one area. Use of this function on larger system may lead to confusion.
[User | Digital Telephony | Advanced | Call | Call Pick Up Any]
See also:
• CPkUp - Call Pickup (!) on page 35.
• DPkUp - Directed Call Pickup (!) on page 37.
PickG - Call Pickup Group
Pickup any ringing call to a group of which the extension is a member.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
Pressing
PickG answers any call currently ringing a group of which the extension is
a member.
[User | Digital Telephony | Advanced | Call | Call Pick Up Group]
See also:
• CPkUp - Call Pickup (!) on page 35.
• DPkUp - Directed Call Pickup (!) on page 37.
PickM - Call Pickup Members
Pickup any call ringing an extension that is a member of the specified group.
This function requires entry of the target group number when programmed or the group
name in quotation marks. This function cannot be programmed through the phone by
the user.
PickM answers any call currently ringing a member of the specified
Pressing
group. The call does not have to be a call to the group number.
[User | Digital Telephony | Advanced | Call | Call Pickup Members]
See also:
• CPkUp - Call Pickup (!) on page 35.
• DPkUp - Directed Call Pickup (!) on page 37.
Prog - Abbreviated Dial Program (!)
Select and program numbers against display keys.
This function can be programmed through the phone by the user using an
key.
Admin
[User | Digital Telephony | Emulation | Abbreviated Dial Program]
See also:
• Dial (#)on page 30.
• AD - Abbreviated Dial (!) on page 32.
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Function Key Features
Page 50 - Function Key Features
Function Keys
Quota - Clear Quota
Clears (resets) the time quota for connections to a specified external data service (eg.
the internet).
This function requires entry of the service name when programmed. If left blank then
the quotas for all services are cleared (reset). This function cannot be programmed
through the phone by the user.
[User | Digital Telephony | Advanced | Call | Clear Quota]
Queue - Call Queue
Places a current call into the call queue of a specified extension. Allows calls to be
transferred to extensions that return busy tone. This feature is not applicable when
working with multiple Call Appearance lines.
This function requires entry of a target extension number when programmed. This
function cannot be programmed through the phone by the user.
Queue places that call in the target extensions call queue. If
During a call, pressing
the target extension is free, it rings immediately. If the target extension is busy, it rings
when it becomes free again.
[User | Digital Telephony | Advanced | Call | Call Queue]
See also:
• DCW - Dial CW on page 36.
RBak+ - Ringback When Free
Sets a callback when free on busy extensions and callback when next used on
unanswered extensions.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
AutCB sets a
When an extension called does not answer or is busy, pressing
callback on that extension. Whilst the callback is set, AutCB is shown with a symbol.
Pressing
AutCB again cancels the callback.
When the extension becomes free or is next used, Ring Back to and the number
answers the ringback and
appears on the phone that set the callback. Pressing
starts a call to the callback target.
[User | Digital Telephony | Advanced | Miscellaneous | Ringback When Free]
See also:
• AutCB - Automatic Callback (!) on page 32.
RBak - Cancel Ringback When Free
Cancels any set ringback when free function.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
RBak- switches off any set ring back when free. If the ringback was set
Pressing
using a
AutCB key, that key will still appear with a symbol that can be cancelled
by pressing the
AutCB key again.
[User | Digital Telephony | Advanced | Miscellaneous | Cancel Ringback When
Free]
Page 50 - Function Keys
Function Key Features
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Function Key Features
Function Keys - Page 51
RBSeq - Set Ringback Sequence
Sets the ringing pattern (sequence) used for voicemail and ringback calls.
This function is currently not supported on the 5620 telephone.
Recor - Call Record
Records the current call at the specified target extension.
This function requires entry of a target extension number when programmed. This
function cannot be programmed through the phone by the user.
Recor is pressed, the target extensions current call is recorded into their
When
voicemail mailbox.
Note:
This function requires Voicemail Pro to be installed. If advice of call recording
is enabled, the call parties will hear a warning before the recording takes
place. In some locations it may be a legal requirement to advise callers that a
call is being recorded.
[User | Digital Telephony | Advanced | Call | Call Record]
See also:
• Listn - Call Listen on page 46.
• Steal - Call Steal on page 53.
Relay - Relay Pulse
Pulse the specified external output relay (1 or 2) on for 5 seconds.
This function requires the relay switch (1 or 2) on the telephone system to be entered
when programmed. This function cannot be programmed through the phone by the
user.
Pressing
Relay switches the specified relay on for 5 seconds and then off.
[User | Digital Telephony | Advanced | Relay | Relay Pulse]
Rely+ - Relay On
Switch the specified external output relay (1 or 2) on.
This function requires the relay switch (1 or 2) on the telephone system to be entered
when programmed. This function cannot be programmed through the phone by the
user.
Pressing
Relay switches the specified relay on.
[User | Digital Telephony | Advanced | Relay | Relay On]
Rely- - Relay Off
Switch the specified external output relay (1 or 2) off.
This function requires the relay switch (1 or 2) on the telephone system to be entered
when programmed. This function cannot be programmed through the phone by the
user.
Pressing
Relay switches the specified relay off.
[User | Digital Telephony | Advanced | Relay | Relay Off]
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Function Keys - Page 51
Function Key Features
Page 52 - Function Key Features
Function Keys
Resum - Resume Call
Resume a call previously suspended into a specified ISDN exchange slot. This function
is not supported in the USA.
This function requires the exchange slot number to be specified when programmed.
The slot number is then shown next to
Resum. This function cannot be
programmed through the phone by the user.
Pressing
Resum resumes any call previous suspended into the specified exchange
slot. Suspended calls can be resumed by any extension.
[User | Digital Telephony | Advanced | Call | Resume Call]
See also:
• SusCW - Suspend CW on page 53.
• Suspe - Suspend Call on page 54.
Rtriv - Retrieve Call
Retrieve a call previously held into a specified ISDN central office slot and is only
supported if the central office provides a Q.931 hold facility. This function is not
supported in the USA.
This function requires the central office slot number to be specified when programmed.
The slot number is then shown next to
Rtriv. This function cannot be programmed
through the phone by the user.
Pressing
Rtriv retrieves any call previous held into the specified central office slot.
Held calls can only be retrieved by the extension that put the call on central office hold.
[User | Digital Telephony | Advanced | Call | Retrieve Call]
See also:
• Hold - Hold Call on page 44.
Ride - Ride Call
Unpark a parked call from a specified system park slot.
This function requires the park slot number to be specified when programmed. The slot
Ride. This function cannot be programmed through
number is then shown next to
the phone by the user.
Ride unparks any call previously parked into the specified system park
Pressing
slot by the same or another extension.
[User | Digital Telephony | Advanced | Call | Ride Call]
See also:
• CPark - Call Park (!) on page 34
• Park - Park (#) on page 47.
• Park - Call Park to Other Extension (!) on page 48.
RngOf - Ringer Off (!)
Switches the phones audible ringer on/off.
This function does not require any data entered when programmed. This function can
be programmed through the phone by the user using an
Admin key.
RngOf key toggles the phones call ringer on/off. When off,
The programmed
RngOf is shown with a symbol.
[User | Digital Telephony | Emulation | Ringer Off]
See also:
• CWOn - Call Waiting On on page 35
• HfAns - Internal Auto-Answer (!) on page 42.
Page 52 - Function Keys
Function Key Features
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Function Key Features
Function Keys - Page 53
SAC - Send All Calls (!)
Switch do not disturb on/off.
This function does not require any data entered when programmed. This function can
Admin key.
be programmed through the phone by the user using an
SAC key switches "do not disturb" on/off. When on, SAC is shown with a
The
symbol and the display includes an N (No calls).
When SAC is on, callers receive busy tone or are diverted to voicemail. For each user
the System Administrator can set which numbers can still call when SAC is on. If the
extension user has Phone Manager, they can set those numbers themselves. With a
call already connected and another call already alerting, activating SAC will not affect
the already alerting call.
[User | Digital Telephony | Emulation | Send All Calls]
See also:
• DNDOn - Do Not Disturb On on page 36.
Spres - AD Suppress (!)
Replace the display of dialed digits with s characters.
This function does not require any data entered when programmed. This function can
be programmed through the phone by the user using an
Admin key.
Spres key toggles the display of dialed digits on/off. When on,
The programmed
Spres is shown with a symbol and each dialed digit is replaced by s on the display.
[User | Digital Telephony | Emulation | AD Suppress]
Steal - Call Steal
Take over a call from a specified extension or retrieve a call just transferred or
forwarded. This function cannot be programmed through the phone by the user.
Steal
If a target extension number is entered when this function is programmed,
displays that number. Pressing
Steal when the target extension has a call will take
over the call.
Steal
If no target extension number is entered when the function is programmed,
retrieves the last calls transferred from the extension. This includes calls diverted to
voicemail.
Notes: 1. Target extension must not have Cannot Intrude set.
2. Extension with Steal allocated must also have Can Intrude set.
[User | Digital Telephony | Advanced | Call | Call Steal]
SusCW - Suspend CW
Suspend the current call at the exchange and answer the waiting call.
If no exchange slot number is specified when the function is programmed, exchange
slot 0 is used. This function cannot be programmed through the phone by the user.
Pressing
facility.
SusCW is only supported if the exchange provides a Q.931 suspend call
[User | Digital Telephony | Advanced | Suspend | Suspend CW]
See also:
• Resum - Resume Call on page 52.
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Function Keys - Page 53
Function Key Features
Page 54 - Function Key Features
Function Keys
Suspe - Suspend Call
Suspend the current call at the exchange.
If no exchange slot number is specified when the function is programmed, exchange
slot 0 is used. This function cannot be programmed through the phone by the user.
Pressing
facility.
Suspe is only supported if the exchange provides a Q.931 suspend call
[User | Digital Telephony | Advanced | Suspend | Suspend Call]
See also:
• Resum - Resume Call on page 52.
Timer - Timer (!)
Starts a timer on the phone's display.
This function does not require any data entered when programmed. This function can
Admin key.
be programmed through the phone by the user using an
The timer is reset for each new call made or answered. When timer mode is selected, a
is shown next to Timer.
[User | Digital Telephony | Emulation | Timer]
TmDay - Time of Day (!)
Replaces the user name and number details on the phone display with the date and
time.
This function does not require any data entered when programmed. This function can
Admin key.
be programmed through the phone by the user using an
When time and date mode is selected, a
is shown next to TMDay.
[User | Digital Telephony | Emulation | Time of Day]
Toggl - Toggle Calls
Cycle through each of the extension user's current held calls.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
Pressing
call.
Toggl puts the user's current call on hold and connects a previously held
[User | Digital Telephony | Advanced | Call | Toggle Calls]
VMRB- - Voicemail Ringback Off
Switches voicemail ringback for the extension off.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
The
VMRB- key switches voicemail ringback for the extension off.
[User | Digital Telephony | Advanced | Voicemail | Voicemail Ringback Off]
Page 54 - Function Keys
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Function Key Features
Function Keys - Page 55
VMRB+ - Voicemail Ringback On
Switches voicemail ringback for the extension on/off.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
VMRB+ key toggles voicemail ringback for the extension on/off. When on,
The
VMRB+ is shown with a symbol and the extension is called when new messages are
left in its mailbox.
[User | Digital Telephony | Advanced | Voicemail | Voicemail Ringback On]
VMCol - Voicemail Collect
Accesses a specified voicemail mailbox to collect or leave messages.
This function requires entry of the target mailbox name prefixed by either ? to collect
messages or # to leave a message. If just ? or # is entered then the calling extension's
mailbox is assumed. This function cannot be programmed through the phone by the
user.
The
VMCol key appears followed by the mailbox name.
[User | Digital Telephony | Advanced | Voicemail | Voicemail Collect]
VMOff - Voicemail Off
Disables access to the user’s voicemail box.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
The
VMOff key switches voicemail operation for the extension off.
[User | Digital Telephony | Advanced | Voicemail | Voicemail Off]
VMOn - Voicemail On
Enables/disables access to the user’s voicemail box.
This function does not require any data entered when programmed. This function
cannot be programmed through the phone by the user.
VMOn key toggles voicemail operation for the extension on/off. When
The
voicemail is on, VMOn is shown with a symbol.
[User | Digital Telephony | Advanced | Voicemail | Voicemail On]
WUTim - Set Wrap Up Time
Sets the extension's busy wrap up time to be inserted between calls.
This function requires the time in seconds to be entered when programmed. The value
is shown next to WUTim. This function cannot be programmed through the phone by
the user.
WUTim sets the extension's busy wrap up time to the indicated number of
Pressing
seconds. This time is used to set a delay between ending one call and the next call
ringing the extension (the waiting call may be indicated on the display however).
[User | Digital Telephony | Advanced | Set | Set Wrap Up Time]
See also:
• NATim - Set No Answer Time on page 47.
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Function Keys - Page 55
Function Key Features
Page 56 - Introduction
System Features
System Features
Introduction
As well as your phones specific features, you can access a number of system features
by dialing short codes.
These instructions are for the system's default configuration. They assume that you are
using the default feature codes. It also assumes that you have full access to all
features and the public telephone network
Making Calls
Internal Calls: To make a call to another extension, simply dial the number.
If your System Administrator has allocated you the Ring Back When Free feature (see
page 50) under a dial pad digit, you can:
1. When you call an extension that does not answer or is busy, press
Feature
and then the relevant dial pad digit to set a callback on that extension.
2. When the extension you called becomes free, your phone will ring (a burst of three
rings).
3. Lift the handset and the extension is called automatically.
External calls: To make an external call, either dial the number (prefixed by the
access code if required) or use a speed dial code (contact your System Administrator
for a list of your speed codes).
If you hear busy tone while dialing, then the call may be barred. Your system manager
can bar certain calls, such as those to premium rate numbers and international calls
Answering Calls
Ringing at your own extension:
Simply pick up the handset. When in headset mode, press the button associated with
the alerting call.
The default ringing cadences are:
• Internal calls have a single ring cadence
• External calls have a double ring cadence.
These can be changed by your System Administrator.
Ringing at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
*30 to answer a call ringing anywhere.
*31 to answer a call within your group.
*32*201# to answer the call for a particular extension, in this example 201.
Note: If your phone rings for any longer than a specified period (15 seconds in
default), any re-direction feature that you have activated, such as voicemail or
call forwarding, will come into effect.
Page 56 - System Features
Introduction
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Call Waiting
System Features - Page 57
Call Waiting
Call Waiting tells you if another call arrives while you are already making a call by
providing call waiting tone. If you hear the call waiting tone, either end your current call
or put the caller on hold. The waiting call should then ring.
• To turn call waiting on use the code *15; to turn it off use *16.
Call Forwarding
Your calls can be forwarded to another extension or an external number either when
you are away from your desk (on no answer), when your extension is busy, and all
calls (for example when you go on holiday).
• To switch forward direct station (i.e. not Hunt Group*) calls on dial *01, to switch it
off dial *02.
• To switch forward on busy on dial *03, to switch it off dial *04.
• To switch forward on no answer on dial *05, to switch it off dial *06.
• To set the number to which your calls are forwarded dial *07*201#, forwarding to
201 in this example.
* To forward Hunt Group Calls On/Off, use *50 and *51 respectively.
Diverting Calls
You can divert your calls to another extension.
Note: If you do not answer calls at the temporary extension, they are forwarded to
your own voicemail or call forwarding number.
At another extension:
•
*12*N# from the extension you are temporarily using (where N is your extension
number). Hence, calls to your extension will be diverted to the extension you are
temporarily using.
•
*13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
•
*14*N# from your own extension (where N is the extension to which you want
your calls diverted).
•
*14*# to cancel either feature from your own extension.
Do Not Disturb
You may choose to receive no calls at all or only those from particular callers on your
exceptions list:
To switch Do Not Disturb on/off (with or without exceptions):
• Dial *08 and to switch it off dial *09.
• Dial *10*N# to add a number to the exception list.
• Dial *11*N# to delete a number from the exception list.
Note: Your callers, other than your exceptions, either hear busy tone or are redirected to your voicemail.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
System Features - Page 57
Call Waiting
Page 58 - Voicemail
Voicemail
Where your system has voicemail support and has been installed:
• To switch voicemail on dial *18, to switch it off dial *19.
• To retrieve your voicemail, use the code *17.
Your voicemail may be set up to deliver your messages by calling you whenever you
hang up: this feature is known as Voicemail Ringback.
• To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 24 hours (can be
modified by your System Administrator).
You can collect your voicemail from another extension by using the PIN your System
Administrator has set up for you. You can collect your messages if you are out of the
office, by either dialing from a number that has been registered for the purpose or by
dialing your extension number and PIN when prompted. If validation is successful, then
dial 1 to retrieve your mail.
The System Administrator also specifies the reception number, to which the call is
diverted if the caller dials 0, and your email address if your voicemail and email are
integrated.
Default Feature Codes
The following are the normal default feature codes available to all users. Your System
Administrator may add additional codes for other features and for speed dials.
The N, where shown, should be replaced by the appropriate number. For example, with
*07*N#, replace N with the extension to which you want your calls forwarded when you
have forwarding switched on.
*00
*01
*02
*03
*04
*05
*06
*07*N#
*08
*09
*10*N#
*11*N#
*12*N#
*13*N#
*14*N#
*15
*16
*17
*18
*19
*20*N#
*21*N#
*29
*30
*31
Page 58 Voicemail
Cancel All Forwarding
Forward Unconditionally On
Forward Unconditionally Off
Forward on Busy On
Forward on Busy Off
Forward on No Answer On
Forward on No Answer Off
Forward to number
Do Not Disturb On
Do Not Disturb Off
Do Not Disturb Exception Add
Do Not Disturb Exception Delete
Follow Me Here
Follow Me Here Cancel
Follow Me To
Call Waiting On
Call Waiting Off
Voicemail Collect
Voicemail On
Voicemail Off
Set Hunt Group Night Service
Clear Hunt Group Night Service
Toggle Calls
Call Pick Up Any
Call Pick Up Group
*32*N#
*33*N#
*34
*35*N#
*36*N#
*37*N#
*38*N#
*39
*40
*41
*42
*43
*44
*45*N#
*46
*47
*48
*49
*50
*51
*52
*53*N#
*57*N#
*70*N#
*71*N#
Call Pick Up Extension
Call Queue
Hold Music
Extn Login
Extn Logout
Park Call
Ride Call
Relay On
Relay Off
Relay Pulse
Relay On
Relay Off
Relay Pulse
Call Steel
Call Steel
Conference Add
Voicemail Ringback On
Voicemail Ringback Off
Forward Hunt Group Calls On
Forward Hunt Group Calls Off
Clear Call
Call Pickup Members
Forward on busy number
Dial Physical Extn by Number
Dial Physical Extn by ID
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Overview of Web Browsing
Web Browsing - Page 59
Web Browsing
Overview of Web Browsing
The 5620 can act as a web browser for WAP (Wireless Application Protocol) web sites.
These web sites contain pages written in a language called WML (Wireless Markup
Language). The 5620 supports WML1.2.
If your telephone system has been setup with a default WAP website, the 5620 will
display
Web. Pressing this key will display your systems default WAP website. The
links and services on this site will control the WAP website and services you can
access.
While browsing, you can still make and receive calls. But if you have Phone Screen on
Answer option set to Yes and you answer an incoming call, the default phone screen
will replace the existing web page in the display area.
To enter web browsing mode:
1. Press the
key under Web.
To exit web browsing mode:
1. Press Phone Exit.
2. If Phone Exit is pressed while browsing the web, the last web page viewed will
be displayed when
Web is pressed again before a system reboot.
Accessing External WAP Websites
Your default WAP web site may contain a page where you can select or enter the URL
of external WAP websites. If this is the case, you should be aware that some website
may contain information that the 5620 is not able to display.
If the WAP web page uses WML features that the 5620 does not support, those
features will not be shown.
If the WAP web page uses features that the 5620 does not recognize as valid WML
1.2, the 5620 will display Not a valid WML page.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Web Browsing - Page 59
Overview of Web Browsing
Page 60 - Web Navigation Controls
Web Browsing
Web Navigation Controls
Having pressed display
Web to access your default WAP website, the 5620
display shows a number of navigation controls.
• Navigation Icon Buttons:
These appear on the right-hand side of the web display. Note that they may appear
grayed out when not useable.
•
•
•
Up Page:
Press the adjacent
key to move up the page by one screen (six lines).
Up Line:
Press the adjacent
key to move up the page by one line.
Home:
Press the adjacent
key to return to the default WAP website's home page.
•
Refresh:
key to reload the current page. If you had already
Press the adjacent
selected another page to load this will cancel the loading of that page and reload
the current page.
•
Down Line:
Press the adjacent
key to move down the page by one line.
Down Page:
Press the adjacent
key to move down the page by one screen (six lines).
•
• Link Buttons:
The
keys at the left hand edge of the screen are used to select links within the
displayed web page. Links are indicated by underlined text. Only one link will appear
on a line and pressing the adjacent
key will activate that link.
• Page Buttons:
The
keys across the base of the web display may be used to provide labeled
links to other pages. If there are more than 3 such links, the right-hand
key will
be labeled as More, press this key to display the additional options.
•
Phone Icon:
If the icon appears next to a link in the web page, it indicates that the link is a
telephone number. Pressing the adjacent
key to select the link will dial the
number.
Page 60 - Web Browsing
Web Navigation Controls
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Entering Data
- Page 61
Entering Data
Some web pages may require you to enter data into a text field and then submit that
data. For example, if you browse to a search engine web site like Google, you may be
asked to enter a search field.
•
: Option (Radio Buttons)
These allow you to select an option from a list by clicking on the adjacent left-hand
key. The selected option appears as .
• [] : Text Entry Fields
These normally appear as [Enter text here] or pre-filled with some data.
• Submit Buttons
Text entry and option key selections are not completed until submitted. Normally this
will be done by a link, using a
or
key, labeled as Submit or similar. The
exact appearance will vary between different web pages.
To enter text into a [ ] text entry field:
1. Press the left-hand
2. The four
key adjacent to the [ ] text entry field.
keys at the bottom of the screen change to:
• DONE: Press this
key when your text entry is complete.
• BKSP: Press this
to key delete the previous character.
• SPACE: Press this
key to add a space.
• alpha: This indicates the current text entry mode (in this example lower-case
letters). Press the
key to select a different text entry mode.
3. Begin entering text using the telephone keypad. Each key is marked with the letters
it provides. You may have to press the key more than once depending on the
character you require.
• For example, the 2 key is also marked as A, B and C. To enter a C press the key
three times.
• If the next character you want to enter is on the same key, press 1 and then enter
the next character.
key indicates the current text entry mode. To change the current
4. The right-most
mode, press the right-hand key. The available modes are shown along the bottom of
the screen. They are:
• ALPHA: Enter upper-case letters using the telephone keypad.
• alpha: Enter lower-case letters using the telephone keypad.
• Num: Enter numbers using the telephone keypad.
• Symbol: Enter a symbol from the displayed menu. Possible symbols are: . , # @
* ' " ; : \ / – | $ % ! ? & + = > < ( ) ~ _ ^ [ ] { }. These are arranged in pages and
you may have to press MORE
to select the required page. To enter a symbol,
press the
key next to it.
5. When you have completed your text entry, press
6. You can return to text entry by pressing the left-hand
entry field again.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
DONE .
key adjacent to the [ ] text
- Page 61
Entering Data
Page 62 - Overview
Management and Troubleshooting
Management and Troubleshooting
Overview
The 5620 IP Telephones are relatively trouble-free. This chapter provides helpful
information for:
• Testing your telephone to be sure it is operating correctly.
• Basic Troubleshooting; this chart provides the most common problems an end user
might encounter and suggested resolutions.
• Application-specific troubleshooting; this chart describes problems and solutions
specific to a 5620 application (Phone, Speed Dial, Call Log, or Web Access).
• Resetting or power-cycling your phone, when Basic Troubleshooting does not
resolve a problem.
Testing your phone
This test function enables you to verify that your telephone’s lights and display are
operating properly.
Testing the Telephone's Lights and Display
1.
2.
With the telephone idle (on-hook), press and release the
Mute button, then
press the following numbers on the dial pad: 8 3 7 8 # (which stands for TEST).
• The display should indicate the self-test has started. If the test is successful,
the message “Self test Passed #=end” displays; if the test is not successful,
the message “Self test Failed #=end” displays instead.
Press # to return to the Phone screen.
• If nothing appears on the display and the phone is receiving power, your
phone may need to be replaced. Contact your System Administrator for
assistance or additional troubleshooting information.
Troubleshooting Chart
Problem/Symptom
Suggested Solution
Phone does not activate when
connected for the first time.
Unless your System Administrator has already initialized your
telephone, you may experience a delay of several minutes
before it becomes operational. Upon plug-in, your telephone
immediately begins downloading its operational software, its IP
address, and any special features programmed by your
System Administrator from the server to which it is connected.
Report any delay of more than 10 minutes to your System
Administrator.
Phone does not activate after a power
interruption.
Allow a few minutes for re-initialization after unplugging,
powering down the phone, server problems, or other power
interruption causes.
Display shows an error/informational
message
Most messages involve server/phone interaction. If you cannot
resolve the problem based on the message received, contact
your System Administrator for resolution.
Speakerphone does not operate.
Ask your System Administrator if your
Speakerphone has been disabled.
Page 62 - Management and Troubleshooting
Overview
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Troubleshooting Chart
Management and Troubleshooting - Page 63
Problem/Symptom
Suggested Solution
Characters do not appear on the
display screen.
See " Phone does not activate when connected for the first time"
above.
Check all lines into the phone to be sure it is properly connected.
Check the power source to be sure your telephone is receiving
power.
Perform the following Test procedure: with the telephone idle (onMute button, then press the
hook), press and release the
following numbers on the dial pad: 8 3 7 8 # (which stands for
TEST). The display should indicate the self-test has started, then
report if the test was successful or failed. If nothing appears on the
display, and the phone is receiving power, your phone may need to
be replaced.
If the above suggested solutions do not resolve the problem, reset or
power cycle the phone with your System Administrator’s assistance.
No dial tone.
Make sure both the handset and line cords into the phone are
securely connected. Note that there may be a slight operational
delay if you unplug and reconnect the phone.
Contact your System Administrator if the problem persists.
Phone does not ring
Set your ringer volume to a higher level using the
Up/Down Volume keys.
and
From another phone, place a call to your extension to test the above
suggested solution.
All other IP problems
Contact your System Administrator.
SPEED DIAL APPLICATION:
You cannot dial out using any
Speed Dial entries.
Dial button. Check that all call appearances (incoming/outgoing
lines) are not already in use. If all lines are in use, wait until a line is
available to make your call.
You cannot add an entry to the
Speed Dial list
You have 108 Speed Dial entries, the maximum allowed. You must
delete at least one entry before adding a new entry.
CALL LOG APPLICATION:
You cannot dial out after
selecting a call log entry.
You cannot add an entry to the
Speed Dial list.
Dialing from this application
does not go through.
Check that all call appearances incoming/outgoing lines) are not
already in use. If all lines are in use, wait until a line is available to
make your call.
You have 108 Speed Dial entries, the maximum allowed. You must
delete at least one entry before adding a new entry.
Your administrator must administer settings for the Enhanced
Dialing feature beyond the defaults.
OPTIONS:
No Options other than “View IP
Settings” display
Your administrator has turned off all user-settable options.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Management and Troubleshooting - Page 63
Troubleshooting Chart
Page 64 - Resetting the IP Telephone
Management and Troubleshooting
Resetting the IP Telephone
Reset your IP Telephone when other troubleshooting suggestions do not correct the
problem or after being advised to do so by your System Administrator.
Resetting Your Phone
This basic reset procedure should resolve most problems.
1. Press the Mute button.
2. Using the dial pad, press the following keys in sequence: 73738#
•
The display shows the message “Reset values? * = no # = yes.”
3. Choose one of the following:
• If you want to reset the phone without resetting any assigned values, press *
(asterisk).
- A confirmation tone sounds and the display prompts “Restart phone?
* = no
•
# = yes.”
If you want to reset the phone and any previously assigned (programmed)
values, press # (the pound key). (Use this option only if your phone has
programmed, static values)
- The display shows the message “Resetting values” while your IP
Telephone resets its programmed values, such as the IP address, to its
default values, and re-establishes the connection to the server. The display
then prompts “Restart phone?
* = no
# = yes.”
Note: Any reset/restart of your phone may take a few minutes.
Power Cycling Your Phone
Use the power cycle with your System Administrator’s approval only if the basic or
programmed reset procedure cannot be performed or does not correct the problem:
1. Unplug the phone and plug it back in.
• The phone connection is re-established.
2. If power-cycling does not correct the problem, your System Administrator can
perform a more severe power cycle routine by unplugging both the phone and the
Ethernet cables.
WARNING:
Because the type of power cycle mentioned in Step 2 involves reprogramming certain values, it should only be performed by your
System Administrator.
Page 64 - Management and Troubleshooting
Resetting the IP Telephone
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
EU24 Overview
EU24 Expansion Module - Page 65
EU24 Expansion Module
EU24 Overview
The EU24 Expansion Module is an optional device that can be connected to your 5620
IP Telephone to extend the number of call appearance and feature buttons available on
the telephone.
The expansion module has 24 buttons arranged in two columns. Depending on how
they have been programmed by your System Administrator, these buttons can be used
for call appearances or features. You can adjust the viewing angle of the EU24 display
to match that of your 5620 telephone.
The following figure shows a top view of the EU24 (the left hand column is displayed).
Key:
1. Call Appearance/Feature Button
2. Feature Active icon for feature
in right column
3. Alternate Display Button
4. Feature Active icon for feature
in left column
5. Display
Connection
Before you can begin using the EU24 Expansion Module, the module must be
connected to the 5620 telephone according to the instructions in the EU24 Expansion
Module Installation and Safety Instructions (555-233-136).
The following diagram shows an overview of these connections.
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
EU24 Expansion Module - Page 65
EU24 Overview
Page 66 - Using the EU24 Expansion Module
EU24 Expansion Module
Using the EU24 Expansion Module
The following sections explain how to use the features of the EU24 Expansion Module.
For more information, consult your System Administrator.
Viewing the Alternate Display
Although the EU24 Expansion Module supports an additional 24 call
appearance/feature buttons, it only displays the button labels and icons for one column
at a time. A dotted line separates the left column from the right column.
When you are viewing the labels and icons for the left column, the icons for the right
column are displayed to the right of the dotted line. To view the column not currently
displayed, press the Alternate Display button.
Selecting a Call Appearance/Feature Button
To select an available call appearance or feature, press the button next to the label in
the column currently displayed.
If the call appearance or feature is not currently displayed, use the Alternate Display
key to access the additional 12 call appearance/feature button labels.
Understanding Call Appearance/Feature Button Status Icons
When a call arrives for a call appearance on the EU24 Expansion Module, the bell icon
blinks on the corresponding call appearance. To answer the call, press the button
associated with the call appearance.
The icons displayed on the call appearance allow you to determine the status (for
example, on hold) of each call on the EU24 Expansion Module. Icons also indicate
whether a feature has been administered for a particular button on the EU24
Expansion Module. For an explanation of these icons see Call Appearance/Function
Key Icons on page 9.
Page 66 - EU24 Expansion Module
Using the EU24 Expansion Module
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Index - Page 67
Index
Abbreviated Dial ............................................ 32
Program .................................................... 52
Absent Text ................................................... 32
Absnt ............................................................. 32
Account Code Entry....................................... 32
Acct................................................................ 32
AD.................................................................. 32
AD Suppress ................................................. 56
Admin ............................................................ 32
Apear ............................................................. 34
Appearance ................................................... 34
Aquir .............................................................. 31
AutCB ............................................................ 34
Auto-Answer .................................................. 45
Automatic
Callback .................................................... 34
Intercom .................................................... 47
Backup/restore
modifying................................................... 25
Backup/restore .............................................. 25
Backup/Restore Options................................ 25
Busy............................................................... 34
Forward Calls............................................ 42
On Held..................................................... 34
BusyH ............................................................ 34
Call
Appearance............................................... 34
Forwarding All ........................................... 36
Hold........................................................... 47
Intrude....................................................... 48
Listen ........................................................ 48
Park.................................................... 37 , 50
Park to Other Extension............................ 50
Pickup ....................................................... 37
Priority....................................................... 51
Queue ....................................................... 52
Record ...................................................... 53
Resume..................................................... 54
Retrieve..................................................... 55
Ride........................................................... 55
Steal.......................................................... 56
Suspend.................................................... 57
Timer......................................................... 57
Toggle ....................................................... 57
Call Pickup
Any............................................................ 51
Directed..................................................... 41
Group ........................................................ 51
Members ................................................... 52
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Call Waiting
Clear ......................................................... 36
Dial............................................................ 38
Hold .......................................................... 47
Off ............................................................. 37
On ............................................................. 38
Suspend............................................. 38 , 56
Callback......................................................... 34
Cancel
All Forwarding........................................... 43
Ringback When Free ................................ 53
Cfrwd ............................................................. 36
Characteristics............................................... 25
Clear
CW............................................................ 36
Hunt Group Night Service......................... 46
Hunt Group Out of Service ....................... 47
Clear Quota ................................................... 52
ClrCW............................................................ 36
CnfRV............................................................ 36
Conf+............................................................. 36
Conference
Add ........................................................... 36
Rendezvous.............................................. 36
CPark ............................................................ 37
CPkUp ........................................................... 37
CWOff............................................................ 37
CWOn............................................................ 38
CWSus .......................................................... 38
DCW.............................................................. 38
Dial ................................................................ 30
CW............................................................ 38
Direct ........................................................ 40
Emergency................................................ 41
Inclusion.................................................... 48
Intercom.................................................... 48
Physical Extension.................................... 51
Dial Tone ....................................................... 41
Dir 38
Dirct ............................................................... 40
Directed Call Pickup ...................................... 41
Directory ........................................................ 38
Display Key
Dial............................................................ 30
Group........................................................ 31
User .......................................................... 31
DNDOf........................................................... 40
DNDOn.......................................................... 40
DNDX- ........................................................... 40
DNDX+ .......................................................... 40
Index - Page 67
Page 68 - Index
Index (Cont.)
Do Not Disturb
Exception Add........................................... 40
Exception Delete....................................... 40
Off ............................................................. 40
On ............................................................. 40
DpkUp............................................................ 41
Drop............................................................... 31
DTone............................................................ 41
Emergency Dial ............................................. 41
Emrgy ............................................................ 41
Extn
Login .................................................. 49 , 53
Logout ....................................................... 49
Flash.............................................................. 41
Follow Me
Here .......................................................... 45
Here Cancel .............................................. 45
To.............................................................. 42
To Number ................................................ 45
FolTo ............................................................. 42
Forward
All .............................................................. 36
Cancel All.................................................. 43
Forward Number ....................................... 43
Hunt Group Calls Off................................. 43
Hunt Group Calls On................................. 43
On Busy Number ...................................... 42
On Busy Off .............................................. 42
On Busy On .............................................. 42
On No Answer Off..................................... 44
On No Answer On..................................... 43
Unconditional Off ...................................... 44
Unconditional On ...................................... 44
FTP................................................................ 25
FwBNo........................................................... 42
FwBOf............................................................ 42
FwbOn ........................................................... 42
FwdH ............................................................. 43
FwdH+ ........................................................... 43
FwdOf ............................................................ 43
FwNOf ........................................................... 44
FwNOn .......................................................... 43
FwUOf ........................................................... 44
FwUOn .......................................................... 44
Group............................................................. 31
Disable ...................................................... 46
Enable....................................................... 46
Forward Calls............................................ 43
Night Service............................................. 46
Out of Service ........................................... 47
Paging....................................................... 44
Pickup ....................................................... 51
GrpPg ............................................................ 44
HdSet ............................................................ 45
Headset Toggle ............................................. 45
Here- ............................................................. 45
Here+ ............................................................ 45
HfAns............................................................. 45
HGDis............................................................ 46
HGEna........................................................... 46
HGNS-........................................................... 46
HGNS+ .......................................................... 46
HGOS-........................................................... 47
HGOS+.......................................................... 47
Hold ............................................................... 47
Call Waiting............................................... 47
Hold Music..................................................... 49
HoldCW ......................................................... 47
Hook Flash .................................................... 41
Hunt Group.................................................... 31
Disable...................................................... 46
Enable....................................................... 46
Forward Calls............................................ 43
Night Service ............................................ 46
Out of Service ........................................... 47
Paging....................................................... 44
Pickup ....................................................... 51
IAuto .............................................................. 47
ICSeq ............................................................ 48
IDial ............................................................... 48
Inclu............................................................... 48
Inclusion ........................................................ 48
Inside Call Sequence .................................... 48
Intercom ................................................. 47 , 48
Internal Auto-Answer..................................... 45
Intru ........................................................ 31 , 48
Intrude ........................................................... 48
IP Telephone's .............................................. 25
IP Telephone's backup/restore...................... 25
Listen............................................................. 48
Listn........................................................ 31 , 48
Login....................................................... 49 , 53
Logof ............................................................. 49
Modifying
Backup/Restore ........................................ 25
Modifying ....................................................... 25
Music ............................................................. 49
NATime ......................................................... 49
Night Service ................................................. 46
No Answer
Forward Calls............................................ 43
Time.......................................................... 49
Number
Follow Me To ............................................ 42
Forward Number....................................... 43
Forward On Busy...................................... 42
Page 68 - Index
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Index - Page 69
Index (Cont.)
OCSeq........................................................... 49
On Busy
Forward Calls............................................ 42
On No Answer
Forward Calls............................................ 43
Option button ................................................. 25
Options/preference ........................................ 25
Out of Service................................................ 47
Outside Call Sequence.................................. 49
Paging ........................................................... 44
Park ........................................................ 37 , 50
Park to Other Extension ................................ 50
Password....................................................... 25
PCall .............................................................. 51
Phone Button, Description............................... 6
PhyEx ............................................................ 51
PickA ............................................................. 51
PickG ............................................................. 51
PickM............................................................. 52
Pickup
Any............................................................ 51
Call............................................................ 37
Directed..................................................... 41
Group ........................................................ 51
Members ................................................... 52
Priority Call .................................................... 51
Prog ............................................................... 52
Queue............................................................ 52
Quota............................................................. 52
RBak-............................................................. 53
RBak+............................................................ 53
RBSeq ........................................................... 53
Recor ............................................................. 53
Record Call.................................................... 53
Relay ............................................................. 54
Off ............................................................. 54
On ............................................................. 54
Pulse ......................................................... 54
Rely- .............................................................. 54
Rely+ ............................................................. 54
Resum ........................................................... 54
Resume Call .................................................. 54
Retrieve Call .................................................. 55
Ride ............................................................... 55
Ringback
Cancel....................................................... 53
Sequence.................................................. 53
When Free ................................................ 53
Ringback Off.................................................. 57
Ringback On.................................................. 58
Ringer Off ...................................................... 55
RngOf ............................................................ 55
Rtriv ............................................................... 55
SAC ............................................................... 56
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)
Secondary Dial Tone.....................................
Self-Administer ..............................................
Send All Calls ................................................
Sequence
Outside Call ..............................................
Ringback...................................................
Server IP Address .........................................
Set
Absent Text...............................................
Hunt Group Night Service.........................
Hunt Group Out of Service .......................
Inside Call Sequence................................
No Answer Time .......................................
Outside Call Sequence .............................
Ringback Sequence..................................
Wrap Up Time...........................................
Speed Dials ...................................................
Spres .............................................................
Steal ..............................................................
Suppress .......................................................
SusCW ..........................................................
Suspe ............................................................
Suspend
Call............................................................
Call Waiting Suspend ...............................
CW............................................................
System Administrator ....................................
Time
No Answer ................................................
Wrap Up....................................................
Time of Day ...................................................
Timer .............................................................
TmDay...........................................................
Toggl .............................................................
Toggle Calls ..................................................
Toggle Headset .............................................
Transfer .........................................................
Transfer Protocol...........................................
User...............................................................
User ID ..........................................................
VMCol............................................................
VMOff ............................................................
VMOn ............................................................
VMRB-...........................................................
VMRB+ ..........................................................
Voicemail
Collect.......................................................
Off .............................................................
On .............................................................
Ringback Off .............................................
Ringback On .............................................
Wrap Up Time ...............................................
WUTim ..........................................................
41
32
56
49
53
25
32
46
47
48
49
49
53
58
25
56
56
56
56
57
57
38
56
25
49
58
57
57
57
57
57
45
25
25
31
25
58
58
58
57
58
58
58
58
57
58
58
58
Page 69 - Index
Performance figures and data quoted in this document are typical, and
must be specifically confirmed in writing by Avaya before they become
applicable to any particular order or contract. The company reserves the
right to make alterations or amendments to the detailed specifications at
its discretion. The publication of information in this document does not
imply freedom from patent or other protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies have been transferred or licensed to
Avaya.
All trademarks identified by the ® or ™ are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their respective
owners.
This document contains proprietary information of Avaya and is not to be
disclosed or used except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent
to "wgctechpubs@avaya.com".
© 2005 Avaya Inc. All rights reserved.
Avaya
Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
England
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Email: contact@avaya.com
Web: http://www.avaya.com
IP Office (R3.0) 5620SW + EU24 User’s Guide
40DHB0002USEP – Issue 1 (13th January 2005)