User guide | Avaya 5620 Telephone User Manual

IP Office
4620/5620 Phone User Guide
Issue 2f (6th December 2005)
Table of Contents
The Telephone............................................................................................................................ 4
Overview..................................................................................................................................................... 4
Call Appearance Keys ................................................................................................................................ 6
Call Appearance Keys Icons ...................................................................................................................... 7
System Features ........................................................................................................................................ 7
Basic Call Handling.................................................................................................................... 8
Answer Incoming Calls ............................................................................................................................... 8
Make a Call................................................................................................................................................. 8
Clearing a Call ............................................................................................................................................ 8
Headset Working ........................................................................................................................................ 9
Speakerphone .......................................................................................................................................... 10
Mute.......................................................................................................................................................... 10
Hold .......................................................................................................................................................... 11
Speed Dial ................................................................................................................................................ 11
Redial ....................................................................................................................................................... 11
Transfer .................................................................................................................................................... 12
Conference ............................................................................................................................................... 12
Speed Dials............................................................................................................................... 13
Overview of Speed Dials .......................................................................................................................... 13
Accessing the Speed Dial Directory/Dialing a Speed Dial........................................................................ 13
Adding a Speed Dial from the Call Log .................................................................................................... 14
Editing a Speed Dial ................................................................................................................................. 14
Deleting a Speed Dial............................................................................................................................... 14
Adding a New Speed Dial......................................................................................................................... 15
Using the Call Log ................................................................................................................... 16
Overview of the Call Log .......................................................................................................................... 16
To Access the Call Logs........................................................................................................................... 17
To Display an Individual Log Entry ........................................................................................................... 17
Making Calls from the Call Log................................................................................................................. 18
To Turn a Log Entry into a Speed Dial ..................................................................................................... 18
To Delete an Individual Log Entry ............................................................................................................ 18
To Delete All Entries from a Log............................................................................................................... 18
To Exit the Call Logs ................................................................................................................................ 18
Disabling the Call Log............................................................................................................................... 18
Changing Options .................................................................................................................... 19
Personal Ringing ...................................................................................................................................... 19
View IP Settings ....................................................................................................................................... 19
Contrast Control ....................................................................................................................................... 20
Logging Off ............................................................................................................................................... 20
Reinstating the Phone .............................................................................................................................. 20
Feature Button Labeling ........................................................................................................................... 21
Display Language Selection ..................................................................................................................... 22
Phone Screen on Answer......................................................................................................................... 23
Phone Screen on Calling.......................................................................................................................... 23
Display Call Timers................................................................................................................................... 23
Message Display Rate.............................................................................................................................. 24
Call Appearance Width............................................................................................................................. 24
Visual Alerting........................................................................................................................................... 24
Function Keys .......................................................................................................................... 25
Overview of the Function Keys ................................................................................................................. 25
Function Key Programming ...................................................................................................................... 26
Shorthand Programming Mode ................................................................................................................ 27
Longhand Programming Mode ................................................................................................................. 28
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Issue 2f (6th December 2005)
Table Of Contents
System Features ...................................................................................................................... 29
Introduction............................................................................................................................................... 29
Making Calls ............................................................................................................................................. 29
Answering Calls........................................................................................................................................ 29
Call Waiting .............................................................................................................................................. 30
Call Forwarding ........................................................................................................................................ 30
Diverting Calls .......................................................................................................................................... 30
Do Not Disturb .......................................................................................................................................... 31
Voicemail .................................................................................................................................................. 31
Default Feature Codes ............................................................................................................................. 32
Web Browsing .......................................................................................................................... 33
Overview of Web Browsing ...................................................................................................................... 33
Accessing External WAP Websites .......................................................................................................... 33
Web Navigation Controls.......................................................................................................................... 34
Entering Data............................................................................................................................................ 35
Management and Troubleshooting......................................................................................... 36
Overview................................................................................................................................................... 36
Testing the Telephone's Lights and Display ............................................................................................. 36
Troubleshooting........................................................................................................................................ 37
Index.......................................................................................................................................... 39
4620/5620 Phone User Guide
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Issue 2f (6th December 2005)
The Telephone
Overview
This guide covers the use of the Avaya 5620 and 4620 telephone on Avaya IP Office telephone system.
These two phones are physically similar, the key difference being that the 5620 is only supported on the
IP Office where as the 4620 is supported on a range of Avaya phone systems.
The diagram below shows the main telephone features.
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IP Office
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Issue 2f (6th December 2005)
The Telephone
1. Display and Feature buttons:
The Call Appearance Keys allow the user to handle multiple calls with the display showing call
information, e.g. the name/phone number, etc. There are four pages in the display; giving up to
24 system features that can be allocated to the function keys. See Call Appearance Keys and
Overview of the Function Keys. The information displayed varies according to the active feature.
2. Message waiting lamp: Used as follows;
3.
•
On (Continuous): There are new messages in your voicemail mailbox, or in another
mailbox for which you have been configured to receive "Message Waiting Indication".
•
Flashing: The lamp can also be set to flash when the phone receives a call. See
Visual Alerting.
Page Right/Left:
Shifts from one page to another in the same application when the display presents the paging
indicator ( ). These buttons have no effect when the paging indicator is not displayed.
4. Options:
Displays the Options main screen, from which display and application settings can be updated
5. Call Handling Buttons:
•
Hold: Red button used to place a call on hold.
•
Transfer: Transfers a call to another phone.
•
Conference: Sets up conference calls with more than one other person.
•
Drop: Drops the current call or, if on a conference call, drops the last person to join the
conference.
•
Redial: Redials the last number dialed or displays the last 6 numbers dialed from the
phone, depending on configuration via the Options menu.
6. Numeric (Dialing) Pad:
Standard 12 button pad for dialing phone numbers.
7.
Volume Controls:
Adjusts the handset, speaker, headset, or ringer volume, depending on which item is in use. As
you increase or decrease the volume, the top display area provides either a speaker, headset,
handset, or ringer icon to indicate for which item you are adjusting volume, followed by a visual
“volume meter” showing the volume level. These buttons also control the volume of the key click
sounds made when you press fixed buttons on the phone, such as the dial pad or softkeys.
8.
Mute and LED Indicator:
Turns off the active Speaker, handset, or headset microphone to prevent the other person from
hearing you. The associated LED lights steadily when the handset or headset is muted.
9.
Headset and LED Indicator:
With a headset connected, changes audio control from the handset or speaker to the headset.
The associated LED lights steadily when the headset is active. The headset jack socket is
located on the base of the telephone underneath the front edge.
10.
Speaker and LED Indicator:
Accesses the Speaker feature. The associated LED lights steadily when the Speaker is active.
11.
Phone/Exit:
Displays the phone application main screen or, if applicable, exits the current IP Office based
feature, such as Speed Dial or Call Log, and normalizes the display
12.
Softkeys:
Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control
certain actions within the features. These keys correspond to the text prompts in the display
screen immediately above them.
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Call Appearance Keys
There are four pages of Call Appearance and Function Keys. You can step through these with the
keys. At default, first page of the main call screen contains three keys set as ‘call appearance’ keys.
With these keys the phone is a multi-line phone and are indicated as a=, b= and c=. The remaining 21
Function Keys can have system features allocated to them, by your System Administrator, that are
specific to your requirements (see Function Keys).
Your System Administrator can change a call appearance key with:
•
A Bridged Appearance
A bridged appearance key matches the status and operation of the Call Appearance Key on a
pre-defined colleague’s telephone. Hence, you can pick-up, make and receive calls on behalf of
your colleague.
•
A Line Appearance
An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that
line is displayed and you can use the line appearance key to make and receive calls.
•
Call Coverage Appearance
A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The
covered user does not need to be using call appearance keys. Hence, you can pick-up calls on
behalf of your colleague.· A System Feature
•
System Features:
System Features, such as Abbreviated Dial (that automatically dials a frequently used number)
can be set against key and/or dial pad digits.
See Function Keys.
All of the above can only be allocated to you by your System Administrator.
For details of Bridged, Line and Call Coverage Appearance Keys set-up and their operation, refer the IP
Office Key and Lamp Operation manual.
CAUTIONS:
1. Having more than two Call Appearance keys is very useful. When holding a call you can
answer/make another call and then switch between calls or transfer or conference. If you are set
to receive call waiting indication, the waiting call is shown against the next call appearance key.
2. Although the System Administrator can replace the Call Appearance Keys with:
•
A Bridged Appearance
•
A Line Appearance
•
Call Coverage Appearance
•
System Features
This would severely restrict the use of features such as conference and transfer.
It is for these reasons that it is strongly recommended that all Call Appearance keys remain at their
default settings.
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The Telephone
Call Appearance Keys Icons
The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for
example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular
button.
•
Incoming Call:
A symbol next to a call appearance key indicates an incoming call. Pressing the adjacent
key answers the call and puts any other current call on hold.
•
Connected:
A symbol next to a call appearance key indicates that it is the currently connected call. The
caller's telephone number (if available) is also shown. Pressing the adjacent
key puts the
call on hold. An H is also shown on the display.
•
On Hold:
A symbol next to a call appearance key indicate a call on hold. Pressing the adjacent
key takes the call off hold and puts any other current call on hold.
•
Function Active:
The button to the left or right of the function key is active.
System Features
System Features can only be set against soft Function Keys by your System Administrator. However,
your System Administrator may allocate you two ‘self administrator’ features that will enable you to add
System Features to your soft Function Keys. Refer to Overview of the Function Keys for details of the
System Feature that can only be allocated to you by your System Administrator.
In addition, there are a number of System Features that you can always access yourself by the use of
short codes. Refer to System Features Introduction for details of System Features that you can always
access yourself by dialing short codes, e.g. *17 to listen to your voicemail messages.
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Issue 2f (6th December 2005)
Basic Call Handling
Answer Incoming Calls
When there is an incoming call, you will hear a ringing tone and a blinking bell icon appears on the
associated call appearance screen.
To answer an incoming call, do one of the following:
Answering the first incoming call
1. Pick up the handset or press the
button to use the speakerphone.
Answering waiting calls
1. If you have call waiting switched on, the waiting call is shown against the next call appearance
key and a tone is played to further indicate the waiting call. If you choose to answer the waiting
call, press the
button corresponding to waiting call and the current call will be placed on hold.
Make a Call
There are several options for making a phone call, depending on what how you want to use the phone.
Making a call using the handset
1. Pick up the handset.
2. Dial the phone number of the person you want to contact, including any outside line digits and/or
area codes.
Making a call using speakerphone
1. Press
.
2. Dial the phone number of the person you want to contact, including any outside line digits and/or
area codes.
3. See Speakerphone for more information on using the speakerphone.
Making a call using speed dial
1. See Using Speed Dials.
Clearing a Call
To clear an established call either:
1. Replace the handset
or
Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you
2. Press
will then hear silence.
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Basic Call Handling
Headset Working
When a headset is to be used, it must be plugged in to the headset socket on the base of the phone. To
activate the headset and switch off the handset, press
Headset. The lamp beside the button is
illuminated when headset working is activated.
To answer an incoming call:
1. Press the call appearance key
next to the flashing bell icon ( ):
To clear a headset call:
1. Press
Drop.
To manually make a call:
1. Dial the number (remember to include the required access code (for example, 9) for an outside
line) and listen to the progress of the call.
To automatically make a call:
Do any of the following:
•
Press
Redial and a call appearance key
you dialed. See Redial.
•
Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log.
•
Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See
Dialing a Speed Dial Number.
•
When the call is answered, speak to the called party.
to have the telephone dial the last number that
or
or
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Speakerphone
The two-way built-in speakerphone allows you to make and answer calls without lifting the handset.
Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as
in very noisy locations).
Using the speakerphone with any feature:
1. Press
.
2. Make or answer the call, or access the selected feature.
3. Adjust the speakerphone volume if necessary.
and
buttons. The display bar at the top of the display
4. To change the volume, use the
screen shows the volume level. (There are eight volume levels.)
Changing from speakerphone to handset:
1. Pick up the handset and continue talking.
Changing from handset to speakerphone:
1. Press
.
2. Hang up the handset.
Ending a speakerphone call:
1. Press
again.
Mute
During an active call, the Mute feature prevents the party with whom you are speaking from hearing you.
This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an
off-line conversation at any time during a call.
Preventing the other person on the line from hearing you
1. Press
Mute.
2. The other party cannot hear you. The indicator next to the Mute button lights when Mute is active.
3. To reinstate two-way conversation, press
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Mute again.
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Issue 2f (6th December 2005)
Basic Call Handling
Hold
The Hold feature puts a call on hold until you retrieve it.
Placing a call on hold
Hold.
1. Press the
2. The line display area changes to white text with a dark gray background, and the
displays.
hold icon
Retrieving the held call
1. Press the corresponding
Hold.
Line/Feature button on which the call is being held, or press the
2. The call is now active.
Speed Dial
The Speed Dial feature allows the phone to dial numbers stored in your personal directory (maximum of
104).
To make a call to a personal directory entry using the Speed Dial feature
1. From the Home screen, press the
SpDial softkey. The Speed Dial screen is displayed.
2. Press the button next to the entry you want to call.
3. If the entry you want is not displayed, use and to cycle through the entries or key the first
letter of the required name to jump to the page with a matching entry.
4. The telephone dials the number for you.
Redial
The Redial feature automatically redials a previously dialed extension or outside number (up to 24
digits). The phone can store the up to six of the last numbers dialed.
To redial previously dialed number:
Redial. Use and to step through the entries. When you have located the required
1. Press
number, press the associated key.
To change the Redial number selection:
1. Press
Option and select
Application Options.
2. Select
Redial. It will toggle between Last 6 Numbers and Last Number.
3. Select
Save. To restore the previous setting without changing it, press
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Cancel.
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Transfer
The Transfer feature lets you transfer a call from your telephone to another extension or outside number.
Transferring a call to another telephone
1. With the call active (or with only one held call and no active calls), press the
2. The call is placed on hold; the
Transfer.
Hold icon displays and you hear a
3. dial tone while the next available line activates.
4. Dial the number to which you want to transfer the call.
Transfer again and proceed to Step 6. If
5. If you do not want to announce the call, press the
you wish to wait for an answer and announce the call, go to Step 7.
6. The call is sent to the extension or number you dialed. A two-second display message indicates
the transfer is complete.
7. Remain on the line and announce the call; if the line is busy or if no one answers, return to the
held call by pressing the Call Appearance/Feature button on which it is being held.
8. Press
Transfer again.
9. The call is sent to the extension or number you dialed. A two-second display message indicates
the transfer is complete.
10. Hang up your handset.
Conference
The number of conferences available is dependent on the IP Office unit set up on your system.
Adding another party to a call
1. Dial the first party, then press
Conference.
2. The line display area changes to white text with a dark gray background. The current call is
placed on hold, the Soft Hold icon displays and you hear a dial tone.
3. Dial the number of the next party and wait for an answer.
4. Press
Conference again to add the new party to the call.
5. Repeat Steps 1- 3 for each party you want to conference in to the call.
Adding a held call to the current call
1. Press
Conference.
2. The icon on the current line changes to the
Soft Hold icon.
3. Press the
Call Appearance/Feature button corresponding to the held call.
4. Press the
Conference button again.
5. All parties are now connected.
Dropping yourself from the conference
1. Press the
Drop button.
2. Disconnects the line on which the drop button is pressed.
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Speed Dials
Overview of Speed Dials
The phone can store up to 108 personal speed dials, accessed by selecting
SpDial on the display.
•
The speed dials are sorted alphabetically.
•
Pressing the
name.
•
The symbol indicates that there are more pages. You can more between pages using the
Page Left and Page Right keys.
or
key adjacent to an name, dials the speed dial number stored with that
Add allows you to add a new speed dial. You can also press
Pressing
speed dial to edit its current settings.
Edit and an existing
Note: Speed dials can be used for any numbers that can be manually dialed from the extension. If for
external calls, a dialing prefix is required; that prefix must be part of the speed dial number.
Accessing the Speed Dial Directory/Dialing a Speed Dial
You can use the speed dial directory to make a call with the handset on hook or off hook.
1. Press
•
SpDial to display the speed dial directory.
If SpDial is not shown, you may have to press
function.
Phone Exit to exit the current screen
2. The symbol is shown if there is more than one page of speed dials. You can move between
pages using the Page Left and Page Right keys.
3. When the speed dial required is shown on the screen, press the
speed dial name.
or
key adjacent to the
4. Continue as per a normal call.
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Adding a Speed Dial from the Call Log
You can create a new speed dial from a call log entry. See To Turn a Log Entry into a Speed Dial . This
process will start the normal speed entry screen but pre-filled with the name and number from the call
log entry.
Editing a Speed Dial
1. Press
•
SpDial to display the speed dial directory.
If SpDial is not shown, you may have to press
function.
Phone Exit to exit the current screen
2. The symbol is shown if there is more than one page of speed dials. You can move between
pages using the Page Left and Page Right keys.
3. Go to the page containing the speed dial to edit.
Edit.
4. Press
or
key next to the speed dial to edit. The editing process is similar to adding a
5. Press the
new speed dial, see Adding a New Speed Dial.
•
When editing an existing speed dial, a
Delete option is provided to remove the speed
dial from the speed dial directory. When selected press
Delete to confirm or
Cancel to exit without deleting.
Deleting a Speed Dial
1. Press
•
SpDial to display the speed dial directory.
If SpDial is not shown, you may have to press
function.
Phone Exit to exit the current screen
2. The symbol is shown if there is more than one page of speed dials. You can move between
pages using the Page Left and Page Right keys.
3. Press
4. Press the
5. Press
Delete.
or
key next to the speed dial to delete.
Delete to confirm the deletion. Press
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Cancel to exit without deleting.
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Speed Dials
Adding a New Speed Dial
1. Press
•
2. Press
SpDial to display the speed dial directory.
If SpDial is not shown, you may have to press
function.
Phone Exit to exit the current screen
Add.
3. The cursor, a | symbol, in initially in the empty name field. You can move between Name and
Number entry by pressing the adjacent
key.
4. Begin entering text using the telephone keypad. Each key is marked with the letters it provides.
You may have to press the key more than once depending on the character you require.
•
For example, the 2 key is also marked as A, B and C. To enter a C press the key until a C
is displayed.
•
If the next character you want to enter is on the same key, press
next character.
and then enter the
5. As you enter characters you can use a number of other controls. Note: The controls on this
screen are context sensitive, ie. they only appear when applicable. For example Save only
appears when a name and number have been entered.
•
Save - Save the speed dial changes.
•
- Moves the cursor left one character.
•
- Moves the cursor right one character.
•
Cancel - Return back to the speed dial directory without making any changes.
•
Clear - Delete the whole name or number entry.
•
Case - Change the case of the current character between upper and lower case.
•
Backspace - Delete the character before the cursor.
•
Apostrophe - Insert an apostrophe (') symbol.
•
Comma - Insert a comma (,) symbol.
•
Space - Insert a space.
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Using the Call Log
Overview of the Call Log
The phone maintains a call log, accessed by selecting
Log on the display.
The call logs keeps logs of missed calls, outgoing calls made and incoming calls answered. Each of
these logs includes the 30 most recent calls in each category. The details shown are:
•
The name of the called or calling party if available.
•
The number of the called or calling party.
•
The time of the call.
•
The date of the call if prior to the current day.
•
The symbol indicates that the log contain more pages of entries. You can more between pages
using the Page Left and Page Right keys.
or
Pressing the
log entry includes:
key adjacent to a log entry displays full details of that log entry: Each individual
•
The name of the called or calling party if available.
•
The number of the called or calling party.
•
The time of the call.
•
The date of the call.
•
The duration of the call for outgoing and answered calls.
Apart from using the call logs for information, you can turn a call log entry into a speed dial for future
calls. You can also delete individual log entries or the all entries in a particular log.
Note: Call log entries are lost whenever the telephone system or the individual telephone are reset.
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Using the Call Log
To Access the Call Logs
1. Press the
•
key under Log.
If Log is not shown, you may have to press
function.
Phone Exit to exit the current screen
2. The call log always opens in the Missed calls log.
3. To select the log required press the
key under Missed, InAns or Outgo.
•
Missed: The log of missed calls, ie. those that rang your extension but were not
answered. This includes calls that were diverted to voicemail or another number after
ringing your extension.
•
InAns: The log of incoming calls that were answered. This includes both internal and
external calls.
•
Outgo: The log of calls made. This includes both internal and external calls.
4. If the selected log contains more than one page of entries, the
and Page Right keys to move between pages.
is shown. Use the
Page Left
To Display an Individual Log Entry
1. Locate the log entry in which you are interested.
2. Press the
or
key adjacent to the entry.
3. The log entry details are shown.
4. Using
Return key to return to the call log.
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Making Calls from the Call Log
1. Locate the log entry in which you are interested from
or
2. Press the
Missed,
InAns or
Outgo.
key adjacent to the entry.
3. The log entry details are shown.
Call make the call. If the number shown is external but doesn't include the external dialing
4. Press
prefix used by your telephone system, go off-hook, dial the prefix and then press
Call.
To Turn a Log Entry into a Speed Dial
1. Locate the log entry and press the
or
key adjacent to it.
Add to SD.
2. Press
3. The screen for editing and adding speed dials will appear, prefilled with the information from the
Save or
Cancel.
log entry. Edit the details if required and press
4. You will be returned to the speed dials selection menu.
To Delete an Individual Log Entry
1. Locate the log entry and press the
or
key adjacent to it.
Delete.
2. Press
Delete to delete the log entry. Press
3. Press
deleting the log entry.
Cancel to return to the call log without
4. You will be returned to the call log.
To Delete All Entries from a Log
1. Press
Missed,
2. Press the
InAns or
Outgo to select the log.
key under DeleteAll.
3. Select
Delete to delete the log entries. Press
deleting the log entries.
Cancel to return to the call log without
To Exit the Call Logs
1. Press
Phone Exit.
Disabling the Call Log
The phone's call logging can be switched off if required.
To disable call logging:
1. Press
Option and select
Application Options. Press
.
2. Select
Call Log. It will toggle between Enabled and Disabled.
3. Select
Save. To restore the previous setting without changing it, press
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Cancel.
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Changing Options
Personal Ringing
The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls,
a repeated double ring for external calls and a single ring followed by two short rings for ringback calls.
These options are fixed by the IP Office. The phone's own menus allow its ringer sound to be
personalized so you can recognize it from other ringing phones.
To hear a ring pattern and change the Personal Ringing options:
1. Press
Option and then select
Personal Ringing. This alters the tone and style of ringing
used by the phone, the ring pattern is still controlled by the IP Office according to the call type.
button to the left or right of any numbered pattern. The Current
2. Select the corresponding
Pattern number changes to the selected pattern, which rings once as a sample.
3. Repeat Step 1 until the preferred pattern appears as the Current Pattern.
4. Save the setting by pressing the
Save.
5. Upon saving or canceling, the first Options Main screen displays.
View IP Settings
Views of telephone and system information are available from this screen. A user normally does not
need to view this information, however your System Administrator may ask you to report certain values
from any of the status screens in the event of problems.
The status screen data can be viewed, but cannot be changed.
1. Press
Option) and then select
2. There are two pages of display. Use
View IP Settings.
and
select from:
•
IP Address Settings
IP (Internet Protocol) address information identifies certain components and connections. The IP
Address information includes the location (address) of your phone on the IP Office unit, the
location and port (connection) of the IP Office itself, the call routing and mask addresses, and the
identification of the File Server with which your telephone interacts. Although technical in nature,
having this information available and knowing how to get to it can assist your System
Administrator in tracking questions about or problems with phone functions or connections.
•
Quality of Service (QoS) Information
QoS refers to a number of mechanisms used to improve audio quality over the network.
•
Phone Interface
Your phone interfaces with several system hardware devices and software. This screen provides
information about three of the main interfaces.
•
Miscellaneous Information
The miscellaneous status screens provide additional information about your telephone and its
connections.
3. To return to the first View IP Settings screen, press
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Return.
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Contrast Control
On first-time startup, the phone's display area contrast is set to a mid-level. Should you need to adjust it
to better suit your work environment and lighting, 15 contrast levels are available.
NOTE: You may not be able to distinguish between all 15 contrast level settings. Some of the upper
and/or some of the lower contrast level settings may appear identical to adjacent settings. This is normal.
To adjust the contrast level:
1. Press
Option) and then select
Contrast Control.
until you reach the desired contrast level. (
2. To adjust the contrast, use or
provide visual confirmation of the current level.)
symbols
Save, or, to restore the previous setting
3. Save the contrast level you set by pressing the
without changing the contrast, press the
Cancel.
Logging Off
Allows you to log your telephone off to prevent unauthorized use during an absence, or for privacy
purposes
•
CAUTION: Logging off deletes all call log entries and returns any options you may have changed
to their default values.
To log your phone off:
1. Press
Options and then select
Log Off.
Yes to un-register your phone from the IP Office, delete all Call Log entries and
2. Select
returns any options you may have configured to their default values.
No returns you to the main Option menu; your phone remains logged on to the
3. Selecting
network and your Call Log and options values remain unchanged.
Reinstating the Phone
When your phone not registered on the phone system, the top line displays "Extension=*."
To reinstate your phone following a log off:
1. The telephone screen displays your extension number. Press the Hash (#) key. If the screen
does not display your extension number, use the dialpad to enter the number, then press the
Hash (#) key.
2. The display prompts for entry of your password. Using the dialpad, enter your PBX/switch
Password then press the Hash (#) key.
3. The phone is now ready for use.
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Changing Options
Feature Button Labeling
This feature can be used can be used to edit and change the text label shown next to buttons.
1. Press
Options. Press
and then
Feature Button Labeling.
2. Select from:
•
Relabel feature buttons: proceed from next step:
•
View Default labels
•
Restore default labels: restores any previously renamed feature labels to their default state.
3. Select the function key whose label you wish to change. The display will change to show the
editing menu with New: highlighted.
4. Begin by entering the new text using the telephone keypad. Each key is marked with the letters
and number it provides. You may have to press the key more than once depending on the
character you require.
•
For example, the key 3 is also marked as D, E and F. To enter an D, press 3.
•
If the next character you want to enter is on the same key, press to move the cursor right
and then enter the character. Alternatively, simply key the next character.
•
By default the first letter is entered in upper-case and the phone then switches to lower-case
entry mode. To change the case of the current character press
Case.
•
To enter a space press
•
If you make a mistake, use the
cursor.
•
If you have make a mistake in the middle of the text, use the key to backspace and then the
Backspace key to delete the character to the left of the cursor.
•
To delete the complete entry use the
•
You can also enter an Apostrophe, Hyphen or Comma as required.
Space.
Backspace key to delete the character to the left of the
5. When the new name is set as required, press
Clear key.
Save.
6. To return to the Label screen without saving the changes press
main Options menu press
Return.
Cancel and to return the
7. To return to the call handling screen without saving the changes press
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Exit.
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Display Language Selection
Non-English speaking users can change the user interface language displayed on their phone.
Language options are:
•
English, Français, Italiano, Japanese (Katakana characters), Español, Deutsche, Nederlands,
Português.
Note: This does not alter your user language setting on the telephone system.
1. Press
Option,
and
Language. A menu listing the available languages appears.
or key next to the language required. You are asked in the original language “Are
2. Press the
you sure?” with the same message in the new language below.
3. Do one of the following:
•
To return to the options menu without saving any changes, press
•
To save the settings and return to the options menu, press
both the original and the selected language).
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Return.
Yes (which is displayed in
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Changing Options
Phone Screen on Answer
This action controls the phone screen display when the phone is answered.
When the Phone Screen on Answer? option is set to Yes, the phone screen appears in the display
area when you answer a call, regardless of the screen you were working with at that time. You will lose
any unsaved work in progress on that screen (for example, labeling a Speed Dial button), except for the
Web Access application (which "remembers" the current web screen).
When the Phone Screen on Answer? option is set to No (the default setting), answering an incoming
call has no impact on the application screen displayed, although the top display line will provide an
appropriate message.
To change Phone Screen on Answer:
4. Press
Option and select
Application Options.
5. Select
Phone Screen on Answer. It will toggle between Yes and No.
6. Select
Save. To restore the previous setting without changing it, press
Cancel.
Phone Screen on Calling
This action controls the phone screen display when you make a call.
When the Phone Screen on Calling? option is set to Yes (the default setting), the phone screen
appears in the display area when you make a call, regardless of the screen you were working with at that
time. You will lose any unsaved work in progress on that screen (for example, labeling a Speed Dial
button).
When the Phone Screen on Calling? option is set to No answering an incoming call has no impact on
the application screen displayed, although the top display line will provide an appropriate message.
To change Phone Screen on Calling:
1. Press
Option and select
Application Options.
2. Select
Phone Screen on Calling. It will toggle between Yes and No.
3. Select
Save. To restore the previous setting without changing it, press
Cancel.
Display Call Timers
This action controls whether the duration of the current call is displayed or not. If set to Yes, the duration
of the current call is displayed on the call appearance key. If set to No, the call duration will not be
displayed.
To change the Display Call Timers status:
1. Press
Option and select
Application Options.
2. Select
Display Call Timers. It will toggle between Yes and No.
3. Select
Save. To restore the previous setting without changing it, press
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Cancel.
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Message Display Rate
When the IP Office sends messages to your phone that are longer than the display area, the first part of
the message is presented for a specific time interval. The second part of the message is then displayed
for a specific time interval. The Message Display Rate can be either Fast (display interval is 2 seconds)
or Slow - default (display interval is 3 seconds).
To change Message Display Rate:
1. Press
Option and select
Application Options.
2. Select
Display Call Timers. It will toggle between Fast and Slow.
3. Select
Save. To restore the previous setting without changing it, press
Cancel.
Call Appearance Width
When the Call Appearance Width is set to Full (the default), each line on which a call appears extends
the full width of the display, and accommodates messages in the call appearance display area. When
this option is set to Half, the call appearance area is limited to half of the display area and call-related
messages appear on the top display line.
To change Call Appearance width:
1. Press
Option and select
Application Options.
2. Select
Call Appearance Width. It will toggle between Full and Half.
3. Select
Save. To restore the previous setting without changing it, press
Cancel.
Visual Alerting
When this option is set to No (the default), ringing is the only notification of an incoming call. When set to
Yes, your phone rings and your voice message indicator light flashes to alert you to an incoming call.
To change Visual Alerting:
4. Press
Option and select
Application Options. Press
.
5. Select
Visual Alerting. It will toggle between Yes and No.
6. Select
Save. To restore the previous setting without changing it, press
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Cancel.
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Function Keys
Overview of the Function Keys
Both
,
Function Keys and
Soft Keys can be used to access a range of system features. The
display adjacent to the key shows the feature name.
Some of these features are default features, for example SpDial, Log and Option which are always
available. Others are system features that can only be programmed by the System Administrator for
Function Keys. See Function Key Programming.
In addition, there are a number of System Features that you can always access yourself by the use of
short codes. Refer to System Features Introduction for details of System Features that you can always
access yourself by dialing short codes, e.g. *17 to listen to your voicemail messages.
and
Function Keys on each page
The main screen has four pages. This means that the eight
could be used for up to 24 features. However, it is strongly recommended that all three Call
Appearance keys remain at their default settings. Hence, there are 21 soft Function Keys that can be
allocated to system features.
To move between pages use the
and
keys.
In the following example:
•
The first three keys have been set as call appearance lines.
•
Keys 4 and 5 have been set to access the Admin and Admin1 programmable functions.
•
Key 6 has been set to monitor system park slot 1. The
1.
•
Key 7 has been set to the SAC (Send All Calls) function.
•
Key 8 has been set to VMOn, a function which toggle use of the user's voicemail mailbox on/off.
The indicates that this function is currently on.
•
Pressing either
phone.
or
indicates a call is currently parked in slot
would display the other two pages of programmed functions set for this
Programming Your Own Features:
If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys,
you can select and program your own feature choices against other keys. See Function Key
Programming.
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Function Key Programming
If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you
to program further features against other function keys. Both Admin and Admin1 are allocated to your
function keys by your System Administrator and would appear on a menu screen that is similar to the
following:
The two tables below list the user programmable features available from Admin and Admin1. For full
details of how each function works see System Features.
Admin: The programmable functions available via an Admin key are:
Name
Description
Toggles
Data
Acct
Account Code Entry
No
Optional
AD
Abbreviated Dial
No
Yes
Admin
Self-Administer
No
No
AutCB
Automatic Callback
Yes
No
CFrwd
Call Forwarding All
Yes
Optional
CPark
Call Park
Yes
Optional
CPkUp
Call Pickup
No
No
Dir
Directory
No
No
DPkUp
Directed Call Pickup
No
Yes
Drop
Drop
No
No
GrpPg
Group Paging
No
Yes
HdSet
Headset Toggle
Yes
No
HfAns
Internal Auto-Answer
Yes
No
HGNS+
Set Hunt Group Night Service
No
Yes
Park
Call Park to Other Extension
No
Yes
Prog
Abbreviate Dial Program
No
Yes
RngOf
Ringer Off
Yes
No
SAC
Send All Calls
Yes
No
Spres
AD Suppress
Yes
No
Timer
Timer
Yes
No
TmDay
Time of Day
Yes
No
In addition to the above, there is a key labeled Exlp? This key enables you to change the display from
the shorthand version displayed at default to a longhand version of your own. See Shorthand
Programming Mode and Longhand Programming respectively.
Admin1: The programmable functions available via an Admin1 key.
Name
Park
User
Group
Number
Flash
Description
Park
User
Group
Dial
Hook Flash
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Toggles
No
No
No
No
No
Data
Yes
Yes
Yes
Yes
No
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Function Keys
Shorthand Programming Mode
1. Press
Admin or
Admin 1. See Display Key Programming.
2. The Admin or Admin1 menu appears as follows:
Admin Pages
With the exception of Expl?, the names shown are the features that you can assign to soft keys.
When Admin has been selected you can display the full name of the feature by pressing Expl?.
See Longhand Programming.
Admin1 Page
3. On the Admin pages, use the
and
keys to move through the list of feature.
4. When the function required is shown, press the
key adjacent to its name.
5. If the function requires some data to be entered, [ is shown at the bottom of the display.
Enter the data using the normal telephone keypad.
6. The upper part of the display reverts to showing the functions currently assigned to each
key.
and
or
key.
7. Select the display key against which to program the new function by pressing that
•
Caution: Do not select the slot used for the Admin function.
Replacing this function will lock the phone for further programming until reset through the
telephone system.
8. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.
•
Press
•
Press
EXIT to end programming.
Cont to continue programming other functions.
9. If the display slot already has a programmed function, the display shows FEATURE ON
BUTTON. Press the or keys until Repla, Keep and Delet are shown along the right-hand
edge of the display.
•
Press Repla
to replace that existing function with the one just programmed.
The display then shows BUTTON PROGRAMMED! as above.
•
Press Keep
•
Press Delete
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to keep the existing function and forget the function just programmed.
to delete the existing function and forget the function just programmed.
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Longhand Programming Mode
1. Press
Admin or
to switch to longhand programming mode.
2. Pressing Expl?
3. Press Next
Admin 1. See Display Key Programming. .
until the required function required is shown, then press Selct
.
4. If the function requires some data to be entered, [ is shown at the bottom of the display. Enter the
data using the normal telephone keypad.
and
5. The upper part of the display reverts to showing the functions currently assigned to each
key.
6. Use the
and
keys to move between the pages of display keys.
7. Select the display key against which to program the new function by pressing that
•
or
key.
Caution: Do not select the slot used for the Admin function. Replacing this function will
lock the phone for further programming until reset through the telephone system.
8. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.
•
Press
•
Press
EXIT to end programming.
Cont to continue programming other functions.
9. If the display slot already has a programmed function, the display shows FEATURE ON
BUTTON. Press the and keys until Repla, Keep and Delet are shown along the right-hand
edge of the display.
•
Press Repla
to replace that existing function with the one just programmed. The
display then shows BUTTON PROGRAMMED! as above.
•
Press Keep
•
Press Delete
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to keep the existing function and forget the function just programmed.
to delete the existing function and forget the function just programmed.
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System Features
Introduction
As well as your phones specific features, you can access a number of system features by dialing short
codes.
These instructions are for the system's default configuration. They assume that you are using the default
feature codes. It also assumes that you have full access to all features and the public telephone network.
Making Calls
Internal Calls:
If your System Administrator has allocated you the Ring Back When Free feature (see RBak+ - Ringback
When Free) under a dial pad digit, you can:
1. When you call an extension that does not answer or is busy, press the
set a callback on that extension.
RBak feature key to
2. When the extension you called becomes free, your phone will ring (a burst of three rings).
3. Lift the handset and the extension is called automatically.
4. When the extension you called is free, your phone will ring (a burst of three rings).
5. Lift the handset and the extension is called automatically.
External calls:
To make an external call, either dial the number (prefixed by the access code if required) or use a speed
dial code (contact your system manager for a list of your speed codes).
If you hear busy tone while dialing, then the call may be barred. Your system manager can bar certain
calls, such as those to premium rate numbers and international calls
Answering Calls
Ringing at your own extension:
Simply pick up the handset. When in headset mode, press the button associated with the alerting call.
The default ringing cadences are:
•
Internal calls have a single ring cadence
•
External calls have a double ring cadence.
Ringing at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
•
*30 to answer a call ringing anywhere.
•
*31 to answer a call within your group.
•
*32*201# to answer the call for a particular extension, in this example 201.
Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction
feature that you have activated, such as voicemail or call forwarding, will come into effect.
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Call Waiting
Call Waiting tells you if another call arrives while you are already making a call by providing call waiting
tone. If you hear the call waiting tone, either end your current call or put the caller on hold. The waiting
call should then ring.
To turn call waiting on use the code *15; to turn it off use *16.
Call Forwarding
Your calls can be forwarded to another extension or an external number either when you are away from
your desk (on no answer), when your extension is busy (on all Call Appearance keys), and all calls (for
example when you go on holiday).
•
To set the number to which your calls are forwarded dial *07*201# (forwarding to 201 in this
example).
•
To switch forward direct station calls (i.e. not Hunt Group) on, dial *01. To switch it off dial *02.
•
To switch forward on busy on dial *03, to switch it off dial *04.
•
To switch forward on no answer on dial *05, to switch it off dial *06.
Diverting Calls
You can divert your calls to another extension.
Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail
or call forwarding number.
At another extension:
•
*12*N# from the extension you are temporarily using (where N is your extension number). Hence,
calls to your extension will be diverted to the extension you are temporarily using.
•
*13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
•
*14*N# from your own extension (where N is the extension to which you want your calls diverted).
•
*14*# to cancel either feature from your own extension.
You can divert your calls to another extension. In the examples below N is the extension to which you
want your calls diverted.
Note: If you do not answer calls at the temporary extension, they are forwarded to your own voicemail
or call forwarding number.
At another extension:
•
*12*N# from the extension you are temporarily using.
•
*13*N# to re-direct the calls back to your own extension, before you return to it.
At your own extension:
•
*14*N# from your own extension.
•
*14*# to cancel either feature from your own extension.
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System Features
Do Not Disturb
You may choose to receive no calls at all or only those from particular callers on your exceptions list:
To switch Do Not Disturb on/off (with or without exceptions):
•
Dial *08 and to switch it off dial *09
or
Dial *10*N# to add a number to the exception list.
or
•
Dial *11*N# to delete a number from the exception list.
Note: Your callers, other than your exceptions, either hear busy tone or are re-directed to your
voicemail.
Voicemail
Note that not all systems support voicemail or have voicemail installed.
•
To switch voicemail on dial *18, to switch it off dial *19.
•
To retrieve your voicemail, use the code *17.
Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this
feature is known as Voicemail Ringback.
•
To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 24 hours (this is fixed for
Voicemail Lite, but can be varied by your System Administrator if your IP Office is equipped with
VoicemailPro).
You can collect your voicemail from another extension by using the PIN your System Administrator has
set up for you. You can collect your messages if you are out of the office, by either dialing from a number
that has been registered for the purpose or by dialing your extension number and PIN when prompted. If
validation is successful, then dial 1 to retrieve your mail.
The System Administrator also specifies the reception number, to which the call is diverted if the caller
dials 0, and your email address if your voicemail and email are integrated.
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Default Feature Codes
The following are the normal default feature codes available to all users. Your System Administrator may
add additional codes for other features and for speed dials.
The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace
N with the extension to which you want your calls forwarded when you have forwarding switched on.
*00
Cancel All Forwarding
*32*N#
Call Pick Up Extension
*01
Forward Unconditionally On
*33*N#
Call Queue
*02
Forward Unconditionally Off
*34
Hold Music
*03
Forward on Busy On
*35*N#
Extn Login
*04
Forward on Busy Off
*36*N#
Extn Logout
*05
Forward on No Answer On
*37*N#
Park Call
*06
Forward on No Answer Off
*38*N#
Ride Call
*07*N#
Forward to number
*39
Relay On
*08
Do Not Disturb On
*40
Relay Off
*09
Do Not Disturb Off
*41
Relay Pulse
*10*N#
Do Not Disturb Exception Add
*42
Relay On
*11*N#
Do Not Disturb Exception Delete
*43
Relay Off
*12*N#
Follow Me Here
*44
Relay Pulse
*13*N#
Follow Me Here Cancel
*45*N#
Call Steal
*14*N#
Follow Me To
*46
Call Steal
*15
Call Waiting On
*47
Conference Add
*16
Call Waiting Off
*48
Voicemail Ringback On
*17
Voicemail Collect
*49
Voicemail Ringback Off
*18
Voicemail On
*50
Forward Hunt Group Calls On
*19
Voicemail Off
*51
Forward Hunt Group Calls Off
*20*N#
Set Hunt Group Night Service
*52
Clear Call
*21*N#
Clear Hunt Group Night Service
*53*N#
Call Pickup Members
*29
Toggle Calls
*57*N#
Forward on busy number
*30
Call Pick Up Any
*70*N#
Dial Physical Extn by Number
*31
Call Pick Up Group
*71*N#
Dial Physical Extn by ID
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Web Browsing
Overview of Web Browsing
The phone can act as a web browser for WAP (Wireless Application Protocol) web sites. These web
sites contain pages written in a language called WML (Wireless Markup Language). The phone supports
WML1.2.
If your telephone system has been setup with a default WAP website, the phone will display
Web.
Pressing this key will display your systems default WAP website. The links and services on this site will
control the WAP website and services you can access.
While browsing, you can still make and receive calls. But if you have Phone Screen on Answer option
set to Yes and you answer an incoming call, the default phone screen will replace the existing web page
in the display area.
To enter web browsing mode:
1. Press the
key under Web.
To exit web browsing mode:
1. Press
Phone Exit.
2. If Phone Exit is pressed while browsing the web, the last web page viewed will be displayed
Web is pressed again before a system reboot.
when
Accessing External WAP Websites
Your default WAP web site may contain a page where you can select or enter the URL of external WAP
websites. If this is the case, you should be aware that some website may contain information that the
phone is not able to display.
If the WAP web page uses WML features that the phone does not support, those features will not be
shown.
If the WAP web page uses features that the phone does not recognize as valid WML 1.2, the phone will
display Not a valid WML page.
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Web Navigation Controls
Having pressed display
Web to access your default WAP website, the phone display shows a
number of navigation controls.
•
Navigation Icon Buttons:
These appear on the right-hand side of the web display. Note that they may appear grayed out
when not useable.
•
•
•
Up Page:
Press the adjacent
key to move up the page by one screen (six lines).
Up Line:
Press the adjacent
key to move up the page by one line.
Home:
Press the adjacent
key to return to the default WAP website's home page.
•
Refresh:
Press the adjacent
key to reload the current page. If you had already selected
another page to load this will cancel the loading of that page and reload the current page.
•
Down Line:
Press the adjacent
key to move down the page by one line.
Down Page:
Press the adjacent
key to move down the page by one screen (six lines).
•
•
Link Buttons:
The
keys at the left hand edge of the screen are used to select links within the displayed web
page. Links are indicated by underlined text. Only one link will appear on a line and pressing the
adjacent
key will activate that link.
•
Page Buttons:
The
keys across the base of the web display may be used to provide labeled links to other
key will be labeled as More, press
pages. If there are more than 3 such links, the right-hand
this key to display the additional options.
•
Phone Icon:
If the icon appears next to a link in the web page, it indicates that the link is a telephone
number. Pressing the adjacent
key to select the link will dial the number.
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Web Browsing
Entering Data
Some web pages may require you to enter data into a text field and then submit that data. For example,
if you browse to a search engine web site like Google, you may be asked to enter a search field.
•
: Option (Radio Buttons)
These allow you to select an option from a list by clicking on the adjacent left-hand
selected option appears as .
key. The
•
[] : Text Entry Fields
These normally appear as [Enter text here] or pre-filled with some data.
•
Submit Buttons
Text entry and option key selections are not completed until submitted. Normally this will be done
or
key, labeled as Submit or similar. The exact appearance will vary
by a link, using a
between different web pages.
To enter text into a [ ] text entry field:
1. Press the left-hand
2. The four
key adjacent to the [ ] text entry field.
keys at the bottom of the screen change to:
•
DONE: Press this
key when your text entry is complete.
•
BKSP: Press this
to key delete the previous character.
•
SPACE: Press this
•
alpha: This indicates the current text entry mode (in this example lower-case letters).
Press the
key to select a different text entry mode.
key to add a space.
3. Begin entering text using the telephone keypad. Each key is marked with the letters it provides.
You may have to press the key more than once depending on the character you require.
•
For example, the 2 key is also marked as A, B and C. To enter a C press the key three
times.
•
If the next character you want to enter is on the same key, press 1 and then enter the next
character.
key indicates the current text entry mode. To change the current mode, press
4. The right-most
the right-hand key. The available modes are shown along the bottom of the screen. They are:
•
ALPHA: Enter upper-case letters using the telephone keypad.
•
alpha: Enter lower-case letters using the telephone keypad.
•
Num: Enter numbers using the telephone keypad.
•
Symbol: Enter a symbol from the displayed menu. Possible symbols are: . , # @ * ' " ; : \ /
– | $ % ! ? & + = > < ( ) ~ _ ^ [ ] { }. These are arranged in pages and you may have to
press MORE
to select the required page. To enter a symbol, press the
key next to
it.
5. When you have completed your text entry, press
6. You can return to text entry by pressing the left-hand
again.
4620/5620 Phone User Guide
IP Office
DONE .
key adjacent to the [ ] text entry field
Page 35
Issue 2f (6th December 2005)
Management and Troubleshooting
Overview
This chapter provides helpful information for:
•
Testing your telephone to be sure it is operating correctly.
•
Basic Troubleshooting; this chart provides the most common problems an end user might
encounter and suggested resolutions.
•
Application-specific troubleshooting; this chart describes problems and solutions specific to
phone applications; Speed Dial, Call Log, or Web Access.
•
Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.
Testing the Telephone's Lights and Display
1. With the telephone idle (on-hook), press and release the Mute button, then press the following
numbers on the dialpad: 8 3 7 8 # (which stands for TEST).
•
The display should indicate the self-test has started. If the test is successful, the message
"Self test Passed #=end" displays; if the test is not successful, the message "Self test
Failed #=end" displays instead.
2. Press # to return to the Phone screen.
•
If nothing appears on the display and the phone is receiving power, your phone may need
to be replaced. Contact your System Administrator for assistance or additional
troubleshooting information.
4620/5620 Phone User Guide
IP Office
Page 36
Issue 2f (6th December 2005)
Management and Troubleshooting
Troubleshooting
•
Phone does not activate when connected for the first time:
Unless your System Administrator has already initialized your telephone, you may experience a
delay of several minutes before it becomes operational. Upon plug-in, your telephone
immediately begins downloading its operational software, its IP address, and any special features
programmed by your System Administrator from the server to which it is connected. Report any
delay of more than 10 minutes to your System Administrator.
•
Phone does not activate after a power interruption:
Allow a few minutes for re-initialization after unplugging, powering down the phone, server
problems, or other power interruption causes.
•
Display shows an error/informational message:
Most messages involve server/phone interaction. If you cannot resolve the problem based on the
message received, contact your System Administrator for resolution.
•
Speakerphone does not operate:
Ask your System Administrator if your Speakerphone has been disabled.
•
Characters do not appear on the display screen:
•
See "Phone does not activate when connected for the first time" above.
•
Check all lines into the phone to be sure it is properly connected.
•
Check the power source to be sure your telephone is receiving power.
•
Perform the following Test procedure: with the telephone idle (on-hook), press and
release the Mute button, then press the following numbers on the dialpad: 8 3 7 8 #
(which stands for TEST). The display should indicate the self-test has started, then report
if the test was successful or failed. If nothing appears on the display, and the phone is
receiving power, your phone may need to be replaced.
•
If the above suggested solutions do not resolve the problem, reset or power cycle the
phone with your System Administrator's assistance.
•
No dial tone:
Make sure both the handset and line cords into the phone are securely connected. Note that
there may be a slight operational delay if you unplug and reconnect the phone. Contact your
System Administrator if the problem persists.
•
Phone does not ring:
Set your ringer volume to a higher level using the
and
Up/Down Volume keys. From
another phone, place a call to your extension to test the above suggested solution.
•
All other IP problems:
Contact your System Administrator.
4620/5620 Phone User Guide
IP Office
Page 37
Issue 2f (6th December 2005)
5620user
SPEED DIAL APPLICATION:
•
You cannot dial out using any Speed Dial entries:
Dial button. Check that all call appearances (incoming/outgoing lines) are not already in use. If all
lines are in use, wait until a line is available to make your call.
•
You cannot add an entry to the Speed Dial list:
You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry
before adding a new entry.
CALL LOG APPLICATION:
•
You cannot dial out after selecting a call log entry:
Check that all call appearances incoming/outgoing lines) are not already in use. If all lines are in
use, wait until a line is available to make your call.
•
You cannot add an entry to the Speed Dial list:
You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry
before adding a new entry.
•
Dialing from this application does not go through:
Your administrator must administer settings for the Enhanced Dialing feature beyond the
defaults.
WEB APPLICATION:
•
Pressing the
Web soft key does not display a website:
Check with your LAN Administrator to see if the web server is down, if there are network
connectivity problems, or other network problems.
•
Dialing from this application does not go through:
Your administrator must administer settings for the Enhanced Dialing feature beyond the
defaults.
OPTIONS:
No Options other than "View IP Settings" display:
Your administrator has turned off all user-settable options.
4620/5620 Phone User Guide
IP Office
Page 38
Issue 2f (6th December 2005)
Index
0
07*N 32
1
10*N 32
11*N 32
12*N 30, 32
13*N 30, 32
14*N 30, 32
2
20*N 32
201
forwarding 30
21 Function Keys 6
remaining 6
21*N 32
3
30
includes 16
32*N 32
33*N 32
35*N 32
36*N 32
37*N 32
38*N 32
4
45*N 32
5
53*N 32
57*N 32
7
70*N 32
71*N 32
A
Abbreviated Dial 6,
26
Abbreviated Dial
Program 26
Access 4, 9, 13, 17,
33
Call Log 9, 17
External WAP
Websites 33
Speaker 4
Speed Dial
Directory/Dialing
13
Speed Dial List 9
Account Code Entry
26
Acct 26
AD 26
AD Suppress 26
Adding 13, 14, 15
New Speed Dial
15
Pressing 13
Speed Dial 14
Adjust 10
speakerphone 10
Admin 25, 26, 27, 28
Admin key 26
Admin Pages 27
Admin1 25, 26
Admin1 key 26
Admin1 menu 27
Admin1 Page 27
Administrator’ 7
ALPHA 35
And/or 6, 8, 20
Answer Incoming
Calls 8
Answer/make 6
Answering 29
Calls 29
Apostrophe - Insert
15
Appearance’ 6
Applications Options
23
Application-specific
36
AutCB 26
Automatic Callback
26
Avaya 4
Avaya 5620 4
Avaya IP Office 4
B
Backspace - Delete
15
Basic
Troubleshooting 36
BKSP 35
Both , Function Keys
25
Both Admin 26
Bridged 6
Bridged Appearance
6
Busy Off 32
Busy On 32
BUTTON
PROGRAMMED 27,
28
C
Call Appearance 6,
24, 25, 30
Call Appearance
Keys 4, 6
replace 6
Call Appearance
Keys Icons Icons 7
Call Appearance
Width 24
Call
Appearance/Feature
button 12, 23, 24
Press 12
4620/5620 Phone User Guide
IP Office
Call
Appearance/Feature
Keys 7
Call Coverage
Appearance 6
Call Coverage
Appearance Keys 6
Call Forwarding 30
Call Forwarding All
26
Call Handling Buttons
4
Call Log 9, 14, 16,
17, 18, 20, 36
Access 9, 17
Exit 18
Overview 16
CALL LOG
APPLICATION 37
Call Park 26
Other Extension
26
Call Pick Up Any 32
Call Pick Up
Extension 32
Call Pick Up Group
32
Call Pickup 26
Call Pick-Up 29
Call Pickup Members
32
Call Queue 32
Call Steal 32
Call Waiting 30
Call Waiting Off 32
Call Waiting On 32
Calling 7, 8, 18, 23,
29, 30
Answering 29
Clearing 8
Diverting 30
Incoming 7
Make 8
Making 18, 29
Cancel 14, 18, 20,
23, 24
press 20
Cancel - Return 15
Cancel All
Forwarding 32
Case - Change 15
CAUTION 20
CAUTIONS 6
CFrwd 26
Change 12, 19, 23
Display Call
Timers 23
Personal Ringing
19
Soft Hold icon 12
Clear - Delete 15
Clear Call 32
Clear Hunt Group
Night Service 32
Clearing 8
Call 8
Colleague.· 6
System Feature 6
Colleague’s 6
Comma - Insert 15
Conference 12
Conference Add 32
Conference button 12
Press 12
Contrast Control 20
Control 33
WAP website 33
CPark 26
CPkUp 26
Current Pattern 19
D
Data 35
Entering 35
Day 26
Default Feature
Codes 32
Delet 27, 28
Delete 14, 18
Individual Log
Entry 18
Speed Dial 14
Delete All Entries 18
DeleteAll 18
Deutsche 22
Dial *10*N 31
Dial *11*N 31
Dial Physical Extn 32
Dialpad 20, 36, 37
use 20
Dir 26
Directed Call Pickup
26
Display 4, 17, 36, 37
Individual Log
Entry 17
Options 4
website 37
Display Call Timers
23
change 23
Display Language
Selection 22
Diverted 17, 30
Calls 30
voicemail 17
Do Not Disturb on/off
31
Done 35
Down Line 34
Down Page 34
DPkUp 26
Drop button 12
Press 12
Page 39
Issue 2f (6th December 2005)
5620user
System
Administrator 25
E
Editing 13, 14
Speed Dial 14
Email 31
Ending 10
speakerphone 10
English 22
Enhanced Dialing 37
Enter 33, 35
Data 35
URL 33
Error/informational 37
shows 37
Español 22
Except 23
Web Access
application 23
EXIT 18
Call Logs 18
Exlp 26
Expl 27, 28
Pressing 27, 28
Extension 20
External WAP
Websites 33
Accessing 33
Extn Login 32
Extn Logout 32
F
Failed 36
Fast 24
Feature 4
Feature Button
Labeling 21
FEATURE ON
BUTTON 27, 28
File Server 19
Follow Me Here 32
Follow Me Here
Cancel 32
Follow Me To 32
Forward Hunt Group
Calls Off 32
Forward Hunt Group
Calls On 32
Forward
Unconditionally Off
32
Forward
Unconditionally On
32
Forwarding 30
201 30
Français 22
Full 24
set 24
Function Active 7
Function Key
Programming 26
Function Keys 6, 7,
25
Overview 25
G
Google 35
Group Paging 26
GrpPg 26
H
Half 24
set 24
Hash 20
Press 20
HdSet 26
Headset 9
Headset Toggle 26
Headset Working 9
HfAns 26
HGNS 26
Hold 7, 11
Press 11
Hold icon 12
Hold Music 32
Home 11
Hook Flash 26
Hunt Group 30
I
ID 32
Ie 15, 17
InAns 17, 18
Includes 16
30 16
Incoming 7
Call 7
Incoming/outgoing 37
Individual Log Entry
17, 18
Delete 18
Display 17
Internal Auto-Answer
26
Internal Calls 29
Internet Protocol 19
Introduction 29
IP 6, 19, 37
IP Address 19
IP Address Settings
19
IP Office 4, 6, 12, 19,
20, 21, 24, 31
IP Office Key 6
refer 6
Italiano 22
J
Japanese 22
K
Katakana 22
Keep 27, 28
L
Labeling 23
Speed Dial button
23
Lamp Operation 6
4620/5620 Phone User Guide
IP Office
LAN Administrator 37
Language 22
LED 4
LED Indicator 4
Line 6, 34
Line Appearance 6
Line/Feature button
11
Link Buttons 34
Log 16, 17, 18, 20,
25
Off 20
selecting 16
Log Entry into 18
Turn 18
Log Off 20
Longhand
Programming Mode
28
M
Making 8, 18, 29
Call 8
Calls 18, 29
Message Display
Rate 24
Meter 4
Miscellaneous
Information 19
Missed 17, 18
Mode’ 8
More 34, 35
Mute 10
Mute button 10, 36,
37
release 36, 37
N
Name 15
Name/phone 4
Navigation Icon
Buttons 34
Nederlands 22
New Speed Dial 15
Adding 15
No
Selecting 20
set 23, 24
No Answer Off 32
No Answer On 32
Non-English 22
Not Disturb 31
Not Disturb Exception
Add 32
Not Disturb Exception
Delete 32
Not Disturb Off 32
Not Disturb On 32
NOTE 20
Num 35
Number 7, 15, 25, 32
System Features
7, 25
O
Off 20
Logging 20
On/off 25
Option 4, 25
Displays 4
OPTIONS 23, 37
Options Main 19, 23,
24
Options menu 4, 20
Other Extension 26
Call Park 26
Outgo 17, 18
Overview 13, 16, 25,
33, 36
Call Log 16
Function Keys 25
Speed Dials 13
Web Browsing 33
P
Page 34
Page Buttons 34
Page Left 13, 14, 16,
17
Use 17
Page Right 13, 14,
16, 17
Page Right/Left 4
Park Call 32
Passed 36
PBX/switch
Password 20
Personal Ringing 19
change 19
Phone 20, 36
Reinstating 20
return 36
Phone Exit 13, 14,
15, 17, 33
Phone Icon 34
Phone Interface 19
Phone Screen 23
select 23
Phone Screen on
Answer 23, 33
Phone Screen on
Calling 23
Phone/Exit 4
PIN 31
Português 22
Prefilled 18
Press Add 15, 18
SD 18
Press Admin 27, 28
Press Call 18
Press Cancel 14, 18
Press Conference 12
Press Cont 27, 28
Press Delete 14, 18,
27, 28
Press Drop 8, 9
Press Edit 14
Press EXIT 27, 28
Press Keep 27, 28
Press Missed 18
Press Mute 10
Page 40
Issue 2f (6th December 2005)
Index
Press Next 28
Press Option 19
Press Phone Exit 18,
33
Press Redial 9, 11,
23
Press Repla 27, 28
Press SpDial 13, 14,
15
Press Transfer 12
Pressing 11, 12, 13,
19, 20, 27, 28, 29, 37
Add 13
Call
Appearance/Featu
re button 12
Cancel 20
Conference button
12
Drop button 12
Expl 27, 28
Hash 20
Hold 11
RBak 29
Save 19, 20
SpDial softkey 11
Transfer 12
Web 37
Proceed 12
Step 12
Prog 26
Programming 25
Your Own
Features 25
Q
QoS 19
R
Radio Buttons 35
RBak 29
press 29
Redial 4, 11
Redials 4, 11
Refer 6
IP Office Key 6
Re-initialization 37
Reinstating 20
Phone 20
Relay Off 32
Relay On 32
Relay Pulse 32
Release 36, 37
Mute button 36,
37
Remaining 6
21 Function Keys
6
Repeat Step 12, 19
Repla 27, 28
Replace 6
Call Appearance
Keys 6
Return 19, 22, 36
Phone 36
Ride Call 32
Ring Back When
Free 29
Ringer Off 26
RngOf 26
S
SAC 25, 26
set 25
Save 15, 18, 19, 20
pressing 19, 20
Save - Save 15
SD 18
Press Add 18
See 4, 27
See 37
See Function Keys 6
See Using Speed
Dials 8
Selct 28
Select 13, 16, 20, 23
Log 16
No 20
Phone Screen 23
SpDial 13
Select Delete 18
Select Save 23, 24
Select Yes 20
Self 36
Self-Administer 26
Send All Calls 25, 26
Server/phone 37
Service 19
Set 23, 24, 25, 33
Full 24
Half 24
No 23, 24
SAC 25
VMOn 25
Yes 23, 24, 33
Set Hunt Group Night
Service 26, 32
Shorthand
Programming Mode
27
Shows 37
error/informational
37
Slow 24
Soft Hold icon 12
changes 12
Soft Keys 25
Softkeys 4
SPACE 35
Space - Insert 15
SpDial 13, 14, 15, 25
selecting 13
SpDial softkey 11
4620/5620 Phone User Guide
IP Office
press 11
Speaker 4
Accesses 4
Speakerphone 8, 10,
37
Adjust 10
Ending 10
use 8
Speakerphones 10
Speed Dial 11, 13,
14, 18, 36, 37
Adding 14
Deleting 14
Editing 14
Overview 13
SPEED DIAL
APPLICATION 37
Speed Dial button 23
labeling 23
Speed Dial
Directory/Dialing 13
Accessing 13
Speed Dial list 9, 37
Access 9
Spres 26
Stands 36, 37
TEST 36, 37
Step 12
proceed 12
Submit 35
Submit Buttons 35
Sure? 22
System Administrator
6, 7, 19, 20, 25, 26,
29, 31, 32, 36, 37
Function Keys 25
System Features 6,
7, 25
colleague.· 6
number 7, 25
T
Telephone's Lights
36
Testing 36
Test 36, 37
stands 36, 37
Telephone's
Lights 36
Text Entry Fields 35
TmDay 26
Toggle Calls 32
Transfer 12
press 12
Turn 18
Log Entry into 18
U
Up/Down Volume 37
Upon 24
URL 33
enter 33
Use 8, 17, 20
dialpad 20
Page Left 17
speakerphone 8
User-settable 37
Using Return key 17
V
View IP Settings 19,
37
Visual Alerting 24
VMOn 25
set 25
Voicemail 4, 7, 17,
25, 29, 30, 31
diverted 17
Voicemail Collect 32
Voicemail Lite 31
Voicemail Off 32
Voicemail On 32
Voicemail ringback
31
Voicemail Ringback
Off 32
Voicemail Ringback
On 32
VoicemailPro 31
Volume Controls 4
W
WAP 33
WAP website 33, 34
control 33
WAP websites 33
Web 33, 34, 37
Pressing 37
Web Access 36
Web Access
application 23
except 23
WEB APPLICATION
37
Web Browsing 33
Overview 33
Web Navigation
Controls 34
Website 33, 37
display 37
Wireless Application
Protocol 33
Wireless Markup
Language 33
WML 33
WML 1.2 33
WML1.2. 33
Y
Yes 22, 23, 24, 33
set 23, 24, 33
Your Own Features
25
Programming 25
Page 41
Issue 2f (6th December 2005)
Performance figures and data quoted in this document are typical, and must be specifically
confirmed in writing by Avaya before they become applicable to any particular order or contract.
The company reserves the right to make alterations or amendments to the detailed
specifications at its discretion. The publication of information in this document does not imply
freedom from patent or other protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and registered to Lucent
Technologies have been transferred or licensed to Avaya.
All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively,
of Avaya Inc. All other trademarks are the property of their respective owners.
This document contains proprietary information of Avaya and is not to be disclosed or used
except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent to
"wgctechpubs@avaya.com".
© 2005 Avaya Inc. All rights reserved.
Avaya
Unit 1, Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
England
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Web: http://www.avaya.com/ipoffice/knowledgebase
4620/5620 Phone User Guide
IP Office
Page 42
Issue 2f (6th December 2005)
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