Avaya Callmaster V Cordless Telephone User Manual

CALLMASTER® V Telephone Console
User’s Guide
The CALLMASTER V Telephone Console . . . . . . . . . . . . . . . 1
Headset Connections with the CALLMASTER V.
V. . . . . . . . . 2
The CALLMASTER V Recorder Interface.
Interface. . . . . . . . . . . . . . 3
The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 8
Voice and Display Features . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating Range Requirements . . . . . . . . . . . . . . . . . . . . . 9
Telephone Installation.
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Important Safety Warnings for Installation . . . . . . . . . . . 10
Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the Designation Card . . . . . . . . . . . . . . . . . . . 13
Orderable Cards and Equipment.
Equipment. . . . . . . . . . . . . . . . . . . . 14
© 2000 Avaya Inc., All Rights Reserved, Printed in USA
Comcode 108742933
Issue 2
February 2000
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Lucent
Technologies can assume no responsibility for any errors. Changes or
corrections to the information contained in this document may be incorporated
into future issues.
Contact: Avaya Publications Center
2855 N. Franklin Road, Indianapolis, IN 46219
Domestic: 1 800 457-1235
International: 1 317 322-6791
Domestic Fax: 1 800 457-1764 International Fax: 1 317 322-6699
Document No. 555-233-735
Issue 2, February 2000
The CALLMASTER V telephone console is Hearing Aid Compatible (HAC)
when used with HAC headsets, and thus all units have “HAC” printed on them.
You are responsible for the security of your system. Lucent Technologies does
not warrant that this product is immune from or will prevent unauthorized use of
common-carrier telecommunication services or facilities accessed through or
connected to it. Lucent Technologies will not be responsible for any charges
that result from such unauthorized use. Product administration to prevent
unauthorized use is your responsibility and your system manager should read
all documents provided with this product to fully understand the features
available that may reduce your risk of incurring charges.
DEFINITY, AUDIX, and CALLMASTER are registered trademarks of Lucent
Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.
The FCC requires us to provide the following warning for Class B residential
WARNING: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio and television
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antennae.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/tv technician for help.
To learn more about Lucent Technologies products and to order any of these
products, contact Lucent Direct, the direct-market organization of Lucent
Technologies Business Communications System. Access their web site at
www.lucentdirect.com or call the following numbers: customers should call
1 800 451-2100 or account executives can contact Lucent Direct at
1 800 778 1880 (voice) or 1 800 778-1881 (fax).
If the “CE” mark is affixed to this equipment. it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and the
Low Voltage Directive (73/23/EEC).
Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies Inc. has been transferred or licensed to
Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent should be
interpreted as references to Avaya Inc. The exception is cross references to
books published prior to 1/1/2001, which may retain their original Lucent titles.
Avaya Inc. formed as a result of Lucentís planned restructuring, designs builds
and delivers voice, converged voice and data, messaging, customer
relationship management, multi-service networking and structured cabling
products and services. Avaya Labs is the research and development arm for
the company.
The most careful attention has been devoted to quality standards in the
manufacture of your new telephone. Safety is a major factor in the design of
every set. But, safety is YOUR responsibility too.
Please read carefully the helpful tips listed below and on the next page. These
suggestions will enable you to take full advantage of your new voice terminal.
Then, retain these tips for later use.
This telephone is NOT for residential use. It is for business systems
applications ONLY. It will NOT operate on public networks. It MUST
BE connected to a DEFINITY Enterprise Communications Server.
Use in a residential environment could result in an electrical short
circuit when the telephone wiring is set up to provide other
applications, for example, for appliance control or power
transformers. The AC power used in these applications may create a
safety hazard by placing a direct short circuit across the telephone
When using your telephone, the following safety precautions should always be
followed to reduce the risk of fire, electric shock, and injury to persons.
• Read and understand all instructions.
• Follow all warnings and instructions marked on the telephone.
• This telephone can be hazardous if immersed in water. To avoid the
possibility of electric shock, do not use it while you are wet. If you
accidentally drop the telephone into water, do not retrieve it until you have
first unplugged the line cord from the modular wall jack. Then, call service
personnel to ask about a replacement.
Avoid using the telephone during electrical storms in your immediate area.
There is a risk of electric shock from lightning. Urgent calls should be
brief. Even though protective measures may have been installed to limit
electrical surges from entering your business, absolute protection from
lightning is impossible.
If you suspect a natural gas leak, report it immediately, but use a
telephone away from the area in question. The telephone’s electrical
contacts could generate a tiny spark. While unlikely, it is possible that this
spark could ignite heavy concentrations of gas.
Never push objects of any kind into the equipment through housing slots
since they may touch hazardous voltage points or short out parts that
could result in a risk of electric shock. Never spill liquid of any kind on the
telephone. If liquid is spilled, however, refer servicing to proper service
To reduce the risk of electric shock, do not disassemble this telephone.
There are no user serviceable parts. Opening or removing covers may
expose you to hazardous voltages. Incorrect reassembly can cause
electric shock when the telephone is subsequently used.
1. Before cleaning, unplug the telephone from the modular wall jack. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth for
2. Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions exist:
– If liquid has been spilled into the telephone.
– If the telephone has been exposed to rain or water.
– If the telephone has been dropped or the housing has been
– If you note a distinct change in the performance of the telephone.
When you see this warning symbol on the product, refer
to this instructions booklet packed with the product for
more information before proceeding.
The CALLMASTER V Telephone Console
The CALLMASTER® V telephone has been specially designed for use with the
Automatic Call Distribution (ACD) system and the many features of the
DEFINITY® Enterprise Communications Server (ECS) and the DEFINITY®
Communications System Generic 1, Generic 2, and Generic 3. This
telephone is designed to be used with a headset in a 2-wire environment.
Note: Power for the CALLMASTER V telephone, including the headset,
comes from the DEFINITY switch through the 2-wire DCP line.
The CALLMASTER V also has a built-in Recorder Interface which allows you
to connect the telephone to a recording device so that you can record all voice
interactions. For more information about this interface, see “The
CALLMASTER V Recorder Interface” on page 3.
Note: The tape recorder used with the CALLMASTER V telephone must be
purchased by the user; it is not provided with the telephone.
Figure 1 below shows a front view of the CALLMASTER V telephone. The
features of the telephone are explained after the figure.
Note: For a rear view of the telephone, see Figure 4 on page 9.
Tel #
FIGURE 1 The CALLMASTER V Telephone Console, Front View
The following features correspond to the numbers in Figure 1.
1) Telephone Notepad
2) Mute (or
) button
3) Speaker (or
) button
4) Transfer/Test (or
) button
5) Redial (or
) button
6) Conf/Ring (or
) button
7) Dial pad
8) Volume control button
9) Display
10) Softkeys
11) Display control buttons
12) Hold (or
) button
13) Call appearance/feature buttons
(See Note immediately below)
14) Message light – labeled
Note: Two feature buttons must be administered in the following ways:
• One of the feature buttons must be designated as the
Headset On/Off button;
• The Release feature must be administered on a second feature
Headset Connections with the CALLMASTER V
The headset connection for the CALLMASTER V consists of a headpiece
(shown as 1 in Figure 2 below) which is plugged into an adapter cord (shown
as 2).
Note: Your system manager MUST administer a Headset On/Off button on your
set. Use this button to turn your headset on and off. For instructions for
using this feature button, see “Headset On/Off” in the section titled
Call-Handling Features.
The Headset Connected to One of the Headset Jacks (shown
as 3) on the CALLMASTER V Telephone
Compatible Headpieces
The following Lucent Technologies headpieces can be used with these
– Mirage® – Receiver fits over either ear. Not for noisy environments.
– StarSet® – Eartip fits in ear canal.
– Supra® – Adjustable headband and soft ear cushion.
– Encore® – Advanced sound technology with adjustable headband
and soft ear cushion.
– TriStar® – Advanced headpiece which fits over the ear.
The CALLMASTER V Recorder Interface
The CALLMASTER V’s Recorder Interface is designed for recording calls on a
standard tape recorder. (A recorder with AGC [Automatic Gain Control] is
recommended.) With this interface, a warning tone, a soft beep repeated every
13.5 seconds, notifies the agent and the calling party that the call is being
recorded. Be aware that this tone may be a legal requirement.
IMPORTANT: The use of service observing features and call recording
features may be subject to federal, state, and local laws, rules, or regulations
and may be prohibited pursuant to the laws, rules, or regulations or require
the consent of one or both of the parties to the conversation. Customers
should familiarize themselves with and comply with all applicable laws, rules,
and regulations before using these features.
The Softkeys
The softkeys are the four unlabeled round keys located directly below the
display. The four round display control buttons, labeled Menu, Exit, Prev, and
Next are located under the softkeys. See Figure 3.
control buttons
FIGURE 3 The Display, Softkeys, and Display Control Buttons
Using the Softkey Feature Menus
There are three separate softkey feature menus. Each of these menus allows
you to select from four different features.
You can enter Softkey Mode (and view the softkey feature menu) by pressing
the display control button labeled Menu or
. The following is an example
of a softkey feature menu.
The top line of each softkey feature menu screen shows you the status of
each of the four features. An arrow appears above the feature name or
abbreviation if that feature is active. In the above example, the arrow above the
Timer feature indicates that feature is active.
The second line on each softkey feature menu shows the features you can
access. To use any of these features, you must press the softkey below the
feature name or abbreviation.
Press the Next or Prev button until the feature you want to use appears on the
Note: An error tone (one beep) sounds when you have made an
inappropriate softkey entry.
Press the Exit button at any time to exit the softkey feature menus and
return to normal call-handling operation.
Other Softkey Features That May Be On Your Display
There are 12 default features that can be accessed with the softkeys on a
CALLMASTER V telephone. However, the system manager may substitute
other softkey features in their place.
Call-Handling Features
The system administrator should have administered a
your CALLMASTER V telephone.
Headset On/Off
button on
To turn on your headset
1. Press
Headset On/Off
The green light next to the button goes on to remind you the headset is
To turn off your headset
1. Press
Headset On/Off
The green light next to the button goes off.
The Conference feature allows you to conference up to six parties (including
yourself) on a call.
To add another party to a call (for a total of six parties)
1. Press
[dial tone]
2. Dial the number of the new party and wait for an answer.
3. When you want to add the new person, press
4. Repeat Steps 1 through 3 for additional conference connections.
To add a call you have put on hold to another call you are connected to
1. Press
[dial tone]
2. Press the call appearance button of the call on hold (first call).
3. Press
) again.
To drop the last person added to the conference call
1. With a display: Press the Menu button and then press the softkey
below Drop.
Without a display: Press the
button (if administered).
The Hold feature puts a call on hold until you can return to it.
To put a call on hold while you answer another call or perform another
1. Press
To answer a new call while active on another
1. Press
2. Press the call appearance button of the incoming call.
To return to the held call
1. Press the call appearance button of the held call.
The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number (up to 24 digits) you dialed.
To redial the last number that you dialed
1. Press
An ACD agent can press Release to disconnect from a call.
To disconnect from a call
1. Press Release .
Note: Pressing Release is faster than waiting for a caller or trunk to
disconnect and enables you to perform other ACD or voice
terminal procedures sooner. You do not hear dial tone after you
press Release .
If you want to disconnect from a call and then place another
call, you can press Drop instead.
The Speaker feature allows you to place calls or access other features without
using the headset. However, in order to speak to the other party, you must use
the headset. With the Group Listen feature, the headset and speaker are
active at the same time.
To use the listen-only speaker to place a call without using the headset
or for any listening-only feature (such as monitoring a call on which you
have been put on hold or for group listening)
1. Press
2. Place a call or access the selected feature.
3. Adjust speaker volume if necessary:
To raise the volume, press the right half of the Speaker Volume control
button labeled
; to lower the volume, press the left half of the
Speaker Volume control button labeled
The display shows the volume level: (There are eight volume levels.)
To end a call (while the headset is off and only the speaker is active)
1. Press
To activate the speaker while using the headset so that both are active at
the same time (the Group Listen feature)
1. While you are using the headset, activate the speaker by pressing
To turn off the speaker and return to headset use
1. Press
The Test feature allows you to test the lights and display on your telephone.
To test the lights and display on your telephone
1. With the headset off, press and hold down
Lights go on in columns, and all the display segments fill in.
Trnsfr (or
Lights return to normal operation.
2. To end test, release
Note: If the lights or the display segments do not respond during the test,
see your system manager.
The Transfer feature allows you to transfer a call from your telephone to
another extension or outside number.
To send the present call to another extension
1. While on a call, press
[dial tone]
2. Dial the number to which the call is to be transferred. [ringing tone]
3. Remain on the line and announce the call.
(If the line is busy or if there is no answer, you can return to the held
call by pressing its call appearance button.)
4. Press
) again to complete the transfer.
Note: To cancel an attempted transfer, press the original call appearance. If
your system has auto-hold activated, use Drop to cancel a transfer so
that the potential transfer recipient is not left on hold.
Getting Messages
Your Message light goes on when a caller has left a message for you.
Note: You may also be able to use the Message Retrieval display feature.
For directions on retrieving your messages, see your system manager.
Selecting a Personalized Ring
The Select Ring feature allows you to choose your own personalized ringing
pattern for your telephone from among eight different patterns.
To select a personalized ringing pattern
Current ringing pattern plays and repeats every three seconds.
2. Continue to press (and then release) Conf (or
) to cycle
1. With the headset off, press
through all eight ringing patterns.
3. If you want to save the ringing pattern currently being played, do not
) anymore. You will hear the selected ringing
press Conf (or
pattern two more times, and then it will be automatically saved.
You will hear a confirmation tone (two rising tones), and your new
ringing pattern is set.
Note: If you turn on the headset, receive a call, or lose power during
selection, the process is canceled and you must start again.
Voice and Display Features
For directions on using the voice features on your telephone such as
Abbreviated Dialing, Call Forwarding, and Send All Calls, see the section titled
Basic Voice Terminal Procedures in either of two user’s guides:
• DEFINITY® Enterprise Communications Server Generic 1, Generic 3,
and System 75 Automatic Call Distribution (ACD) Agent Instructions,
• DEFINITY® Enterprise Communications Server Generic 1, Generic 3,
and System 75 Automatic Call Distribution (ACD) Supervisor Instructions,
You can order both of these books from the Lucent Technologies BCS
Publications Center by calling 1 800 457-1235 (within the United States)
or 1 317 322-6791 (outside the United States).
Operating Range Requirements
The total distance between the CALLMASTER V telephone (with Recorder
Interface active) and the recording device should not exceed
200 feet/ 60.96 meters.
The distance between the CALLMASTER V telephone and the PBX must NOT
exceed the following:
With 22-gauge wire, the distance between the CALMASTER V and the PBX
should not exceed 5,500 feet/ 1,676.4 meters; with 24-gauge wire, the
distance should not exceed 3,500 feet/ 1,066.8 meters; with 26-gauge wire,
the distance should not exceed 2,200 feet/ 670.56 meters.
The record output impedance is approximately 600 ohms and the output
channel is isolated from the telephone via a voice transformer that meets the
UL 1950 Dielectric Breakdown requirement of 1,000 URMS for one minute.
Telephone Installation
The CALLMASTER V telephone can be either desk-mounted or wall-mounted.
Read the following safety instructions and use the following directions and
refer to the following figure of the rear of the telephone for installing these
Note: An approved headset must be utilized with this product..
FIGURE 4 The CALLMASTER V Telephone Console, Rear View
Important Safety Warnings for Installation
When this product is located in a separate building from the telephone
communications system, a line current protector MUST be installed at the
entry/exit points of ALL buildings through which the line passes. Only one
protector is needed at each installation point.
For 2-wire installations, the following is recommended:
• Lucent Technologies 4-type protectors
• ITW LINX LP-type protectors.
Lucent Technologies 3BIC (carbon block) or Lucent 3BEW (gas tube)
protectors are also acceptable in a 2-wire installation.
(for the CALLMASTER V)
1 2 3 4 5 6 7 8
2-Wire (Tip)
2-Wire (Ring)
Record Output
Record Output
For 2-wire operation, if you need to plug the telephone into a 4-pin or 6-pin
wall jack, instead of a standard 8-pin modular jack, see the Modular Wall
Jack Wiring table above to ensure that the wires from the 4-pin or 6-pin
wall jack are connected to the correct pins on the telephone LINE jack.
Two-wire installations must have only PBX connections on pair 1.
Desktop Installation
Note: You can use the telephone without the desktop stand, if you so
If you do not use the telephone with attached desktop stand, it is
suggested that you place small round feet (available in kit for 3
telephones PEC 33106) on each corner of the bottom of the telephone
1. Turn the telephone face down on a flat surface.
2. Remove the desktop stand (the upper tabs on the stand are shown as
2 in Figure 4; the lower tab slots are shown as 6 in Figure 4). Also see
Figure 5 which shows removing the desktop stand.
3. Snap one end of the line cord into the “LINE” jack (4 in Figure 4) on the
bottom of the telephone.
4. Connect the expansion module by snapping one end of the expansion
module cord into the “XM24” jack on the back of the telephone (3 in
Figure 4).
5. Thread the line cord (and expansion module cord, if appropriate)
through the routing channel leading to the top of the desktop stand
(1 in Figure 4). Make sure that the line cord is placed securely under
the square tab (7 in Figure 4) to the left of the “LINE” jack and that the
line cord (and the expansion module cord, if appropriate) is also placed
under the square tabs in the routing channel.
Note: If you are using an auxiliary power supply such as the 1151A1
or 1151A2 Power Unit, plug the line cord into the “PHONE” jack
on the auxiliary power supply.
6. Turn the telephone right side up, with the front facing you.
7. Plug the quick-disconnect (QD) connector on the headset into the
QD connector on the headset cord already plugged into one of the
Headset jacks (5 in Figure 4) on the back of your telephone.
8. If appropriate, snap the free end of the expansion module cord into the
TEL SET jack on the expansion module.
9. Snap the free end of the line cord into the modular wall jack.
Note: If you are using an auxiliary power supply such as an 1151A1 or
1151A2 Power Unit, plug the power supply cord from the power
unit’s “LINE” jack into the modular wall jack.
) and listen for dial
10. Turn on the headset OR press Spkr (or
tone. If there is no dial tone, check all wire connections to make sure
they are secure.
Wall Installation
Note: For wall-mounting, you will need a 1-foot line cord. (This cord is not
supplied with the telephone, but can be ordered by using this
comcode: 103786760.)
1. Make sure the 8-conductor wall mount plate is in place.
2. Place the telephone face down on a flat surface.
3. Remove the desktop stand which is attached to the base of the
telephone by tabs on the top and back of the stand, shown as 2 and 6
in Figure 4.
Press inward on the top of the stand until you can lift the upper tab(s)
of the stand (shown as 1 in Figure 5 below) out of the tab slot(s)
(shown as 2 in Figure 5 below) on the telephone.
Lift the bottom of the stand out of the lower tab slot(s).
FIGURE 5 Removing the Desktop Stand
4. Snap the line cord into the “LINE” jack in the bottom of the telephone.
5. Reverse the desktop stand so that the larger end is facing down and
coil the excess line cord in the back of the deskstand.
6. Engage the upper tabs (1 in Figure 5) of the deskstand into the slots
(4 in Figure 5). Slowly lower the reversed deskstand onto the bottom of
the telephone until the lower tabs (shown as 3 in Figure 5) snap into
the appropriate slots on the bottom of the telephone (2 in Figure 5).
7. Install two screws (#4-24 (M2.9X1) self-threading, length of 0.375”
(9.5mm)) to fasten the base to the bottom of the telephone. See Figure
6 for the location of the two areas in which these screws must be
installed. Available in a kit for three telephones (PEC 33106).
8. Place the free end of the line cord through the opening in the middle of
the deskstand and then snap the free end of the line cord into the wall
9. Place the base of the telephone on the wall-jack mounting studs, and
pull downward until it is secure. (See Figure 6.)
Placing the Telephone on the Wall Jack Mounting Studs
10. Plug the quick-disconnect (QD) connector on the headset into the
QD connector on the headset cord already plugged into one of the
Headset jacks on the back of your telephone.
11. Turn on the headset OR press Spkr (or
) and listen for dial
tone. If there is no dial tone, check all wire connections to make sure
they are secure.
Installing the Designation Card
Use the button designation card, already installed on your CALLMASTER V
when it is shipped from the factory to write the telephone number, extension,
name, or feature that each call appearance/feature button can access. On the
left side of the phone is a Notepad on which you can write frequently-dialed
numbers or extensions.
To label and install the designation card and telephone Notepad
1. The transparent designation card and Notepad covers are attached to
the frame of the telephone by tabs on the top and bottom of the cover.
Remove either or both of these covers by pulling the top tab forward
and then lifting the bottom of the transparent cover from the telephone.
2. Print the numbers/features on the button designation card that
corresponds with the telephone you are using. On the Notepad write
frequently-called numbers or extensions or any other information that
will help you use your telephone in your daily work.
3. Place the button designation card and/or the Notepad under the plastic
card cover on the telephone by inserting the tabs at the bottom and
then pressing the top down until it clicks.
Orderable Cards and Equipment
The following cards and equipment are orderable.
You can order additional designation cards in quantities of 25 cards
per package. Notepads can also be ordered in quantities of 25 per
package. Use the following comcodes when you place your order.
– 25 sheets of designation cards (8-1/2” x 11”)
Comcode 847991650
– 25 sheets of designation cards (A4-size)
Comcode 848020749
– 25 sheets of Notepads with 9 Notepads per sheet (8-1/2” x 11”)
Comcode 108562570
– 25 sheets of Notepads with 9 Notepads per sheet ((A4-size)
Comcode 108562588
– Designation card covers can be ordered in quantities of 25 per
Comcode 108272402
– Notepad covers can be ordered in quantities of 25 per package
Comcode 108573304
• You may also order an optional handset D-Kit, so that you can
connect a K-type handset to the telephone. This kit includes the
handset and a handset cord, and can be ordered with one of the
following numbers: (PEC 31293 & 31293A,
Comcode 407904309).
Note: This handset is the only handset that can be used with the
CALLMASTER V telephone.
• A tray with five quick reference cards can be inserted in the grooves
located under the base of the CALLMASTER V telephone. The tray
and the cards are ordered separately with the following numbers:
the tray = PEC 33111, Comcode 108272584;
the cards = Comcode 108032178).
• An XM24 Expansion Module can be connected to the
CALLMASTER V to extend the number of available call appearance
and/or feature buttons. The XM24 module can be ordered with the
following numbers:
A gray XM24 = PEC 33071/A, Comcode 108544511