User guide | Avaya S8500 Network Card User Manual

Avaya Remote Supervisor Adapter
User Guide
(for use with Avaya S8500 Media Server)
555-245-702
Issue 1
November 2003
Copyright 2003, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However,
information is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there may be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications
services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
How to Get Help
For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support. If you are:
• Within the United States, click the Escalation Management link.
Then click the appropriate link for the type of support you need.
• Outside the United States, click the Escalation Management link.
Then click the International Services link that includes telephone
numbers for the international Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be
otherwise authorized) who accesses your telecommunications
equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (timemultiplexed and/or circuit-based) or asynchronous (character-,
message-, or packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions
associated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company (including but not limited to,
human/data privacy, intellectual property, material assets, financial
resources, labor costs, and/or legal costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its
networked equipment rests with you - Avaya’s customer system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge and
resources from a variety of sources including but not limited to:
•
•
•
•
•
•
Installation documents
System administration documents
Security documents
Hardware-/software-based security tools
Shared information between you and your peers
Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differences in product performance,
reliability and security depending upon network configurations/design
and topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference
caused by such unauthorized modifications, substitution or attachment
will be the responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following
international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition
Safety Requirements for Customer Equipment, ACA Technical
Standard (TS) 001 - 1997
One or more of the following Mexican national standards, as
applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019
SCFI 1998
The equipment described in this document may contain Class 1
LASER Device(s). These devices comply with the following
standards:
• EN 60825-1, Edition 1.1, 1998-01
• 21 CFR 1040.10 and CFR 1040.11.
The LASER devices operate within the following parameters:
• Maximum power output: -5 dBm to -8 dBm
• Center Wavelength: 1310 nm to 1360 nm
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposures. Contact your Avaya representative for more laser product
information.
Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following
international EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of
Information Technology Equipment, CISPR 22:1997 and
EN55022:1998.
Information Technology Equipment – Immunity Characteristics –
Limits and Methods of Measurement, CISPR 24:1997 and
EN55024:1998, including:
•
•
•
•
•
•
•
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Electrostatic Discharge (ESD) IEC 61000-4-2
Radiated Immunity IEC 61000-4-3
Electrical Fast Transient IEC 61000-4-4
Lightning Effects IEC 61000-4-5
Conducted Immunity IEC 61000-4-6
Mains Frequency Magnetic Field IEC 61000-4-8
Voltage Dips and Variations IEC 61000-4-11
Powerline Harmonics IEC 61000-3-2
Voltage Fluctuations and Flicker IEC 61000-3-3
Federal Communications Commission Statement
Part 15:
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.
Avaya attests that this registered equipment is capable of providing
users access to interstate providers of operator services through the use
of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator
Consumers Act of 1990.
REN Number
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
This equipment complies with Part 68 of the FCC rules. On either the
rear or inside the front cover of this equipment is a label that contains,
among other information, the FCC registration number, and ringer
equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
For G350 and G700 Media Gateways:
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by the ACTA. On the rear of this equipment is a
label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. The digits represented by ## are
the ringer equivalence number (REN) without a decimal point (for
example, 03 is a REN of 0.3). If requested, this number must be
provided to the telephone company.
For all media gateways:
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In
most, but not all areas, the sum of RENs should not exceed 5.0. To be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:
Manufacturer’s Port
Identifier
FIC Code
SOC/REN/ Network
A.S. Code Jacks
Off premises station
OL13C
9.0F
RJ2GX,
RJ21X,
RJ11C
DID trunk
02RV2-T
0.0B
RJ2GX,
RJ21X
CO trunk
02GS2
0.3A
RJ21X
02LS2
0.3A
RJ21X
Tie trunk
TL31M
9.0F
RJ2GX
Basic Rate Interface
02IS5
6.0F, 6.0Y
RJ49C
1.544 digital interface
04DU9-BN
6.0F
RJ48C,
RJ48M
04DU9-IKN
6.0F
RJ48C,
RJ48M
04DU9-ISN
6.0F
RJ48C,
RJ48M
04DU9-DN
6.0Y
RJ48C
Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not
provide proper answer-supervision signaling is in violation of Part 68
rules. This equipment returns answer-supervision signals to the public
switched network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered by
the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
120A4 channel service unit
Declarations of Conformity
For G350 and G700 Media Gateways:
Manufacturer’s Port
Identifier
FIC Code
SOC/REN/ Network
A.S. Code Jacks
Ground Start CO trunk
02GS2
1.0A
RJ11C
DID trunk
02RV2-T
AS.0
RJ11C
Loop Start CO trunk
02LS2
0.5A
RJ11C
1.544 digital interface
04DU9-BN
6.0Y
RJ48C
Basic Rate Interface
04DU9-DN
6.0Y
RJ48C
04DU9-IKN
6.0Y
RJ48C
04DU9-ISN
6.0Y
RJ48C
02IS5
6.0F
RJ49C
For all media gateways:
If the terminal equipment (for example, the media server or media
gateway) causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of
service may be required. But if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if
you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide
advance notice in order for you to make necessary modifications to
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty
information, please contact the Technical Service Center at
1-800-242- 2121 or contact your local Avaya representative. If the
equipment is causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until the
problem is resolved.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant. It is
recommended that repairs be performed by Avaya certified
technicians.
The equipment cannot be used on public coin phone service provided
by the telephone company. Connection to party line service is subject
to state tariffs. Contact the state public utility commission, public
service commission or corporation commission for information.
United States FCC Part 68 Supplier’s Declaration of Conformity
(SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168
label identification number complies with the FCC’s Rules and
Regulations 47 CFR Part 68, and the Administrative Council on
Terminal Attachments (ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal
equipment described in this document complies with Paragraph
68.316 of the FCC Rules and Regulations defining Hearing Aid
Compatibility and is deemed compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are
available on the following Web site: http://www.avaya.com/support.
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org by conducting a search using “Avaya”
as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained
by contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support.
Japan
This is a Class A product based on the standard of the Voluntary
Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic
environment, radio disturbance may occur, in which case, the user
may be required to take corrective actions.
This equipment, if it uses a telephone receiver, is hearing aid
compatible.
Canadian Department of Communications (DOC) Interference
Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the
registration number. The abbreviation, IC, before the registration
number signifies that registration was performed based on a
Declaration of Conformity indicating that Industry Canada technical
specifications were met. It does not imply that Industry Canada
approved the equipment.
To order copies of this and other documents:
Call:
Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX 1.800.457.1764 or 1.207.626.7269
Write:
Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail:
totalware@gwsmail.com
For the most current versions of documentation, go to the Avaya
support Web site: http://www.avaya.com/support.
Contents
Contents
About this book
9
• Overview
9
• Audience
9
• Downloading this book and updates from the Web
9
Downloading this book
9
• European Union standards
10
• Standards compliance
10
• Conventions
11
General
11
Physical dimensions
11
Typography
11
Commands
11
Keys
11
User input
12
System output and field names
12
• Safety labels and security alert labels
12
• Safety precautions
13
• Trademarks
16
• Trademarks and Service Marks
16
• Technical assistance
18
Within the United States
18
International
18
• Sending us comments
18
Using the Avaya Remote Supervisor Adapter
19
• Overview
19
• Web browser requirements
19
• Connecting and logging in to the RSA
20
• ASM navigation
21
ASM navigation pane layout
• ASM control
21
24
Viewing the configuration summary
24
System settings
24
Setting system information
Avaya Remote Supervisor Adapter User Guide
November 2003
24
5
Contents
Setting ASM information
25
Setting server time-outs
26
Setting ASM date and time
27
• Login profiles
28
Creating a login profile
28
Setting the global login settings
30
• Alerts
30
Configuring a remote alert recipient
31
Adding a remote alert recipient
32
Alert fowarding
33
Configuring global remote alert settings
33
Customizing monitored alerts
34
Critical alerts
35
Warning alerts
35
System alerts
37
Monitored Local Events
37
Serial port
39
Configuring the serial port
39
Assigning advanced modem settings
40
Network interfaces
41
Configuring an Ethernet connection
41
Setting a static IP configuration
42
Setting an advanced Ethernet setup
42
Configuring PPP access over a serial port
44
Network protocols
45
Enabling SNMP agents and traps
45
Enabling DNS
46
SMTP
47
Accessing the configuration window
Backing up the ASM configuration
47
Restoring and modifying the ASM configuration
48
Restoring ASM defaults
49
Restoring the Avaya defaults
50
Restarting the RSA
52
Logging off the RSA
52
• Monitoring the S8500 using the RSA
6
47
53
Avaya Remote Supervisor Adapter User Guide
November 2003
Contents
• Viewing system health summary
54
Environmentals
54
Temperature thresholds
54
Voltage thresholds
55
Fan speed
56
• The event log
57
Viewing the event log
57
Clearing the event log
58
Saving the event log
58
• Vital product data
58
Viewing vital product data
59
Component level VPD
60
Component activity log
60
POST/BIOS VPD
60
ASM VPD
61
• Performing RSA tasks
61
Server power and restart activity
61
Accessing server power and restart control
62
Updating RSA or BIOS firmware
64
Accessing remote ASM
65
Glossary
67
Index
69
Avaya Remote Supervisor Adapter User Guide
November 2003
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Contents
8
Avaya Remote Supervisor Adapter User Guide
November 2003
About this book
Overview
About this book
Overview
This book, Avaya Remote Supervisor Adapter User Guide, 555-245-702, provides procedures to
administer your Remote Supervisor Adapter (RSA) on the Avaya S8500 Media Server.
Audience
This book is for the customer administrator or other personnel who are responsible for configuration of
the RSA.
Downloading this book and updates from the Web
You can download the latest version of this book from the Avaya Web site. You must have access to the
Internet, and a copy of Acrobat Reader must be installed on your personal computer.
Avaya makes every effort to ensure that the information in this book is complete and accurate. However,
information can change after we publish this book. Therefore, the Avaya Web site might also contain new
product information and updates to the information in this book. You also can download these updates
from the Avaya Web sit.
Downloading this book
To download the latest version of this book:
1
2
Access the Avaya Web site at http://support.avaya.com.
At the top center of the page, click Product Documentation.
The system displays the Welcome to Production Documentation page.
3
In the upper-left corner, type the 9-digit book number in the Search Support field, and then click
Go.
The system displays the Product Documentation Search Results page.
4
Scroll down to find the latest issue number, and then click the book title that is to the right of the
latest issue number.
5
On the next page, scroll down and click one of the following options:
• PDF Format to download the book in regular PDF format.
• ZIP Format to download the book in zipped PDF format.
Avaya Remote Supervisor Adapter User Guide
November 2003
9
555-245-702
About this book
European Union standards
European Union standards
Avaya declares that the DEFINITY equipment specified in this document bearing the "CE" mark
conforms to the European Union Electromagnetic Compatibility Directives.
The "CE" (Conformité Européenne) mark indicates conformance to the European Union Electromagnetic
Compatibility Directive (89/336/EEC), Low Voltage Directive (73/23/ECC), and Telecommunication
Terminal Equipment (TTE) Directive (91/263/EEC) and with i-CTR3 Basic Rate Interface (BRI) and iCTR4 Primary Rate Interface (PRI) as applicable.
Standards compliance
The equipment presented in this document complies with the following (as appropriate):
•
•
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•
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•
•
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•
•
•
•
•
•
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•
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555-245-702
ITU-T (Formerly CCITT)
ECMA
ETSI
IPNS
DPNSS
National ISDN-1
National ISDN-2
ISO-9000
ANSI
FCC Part 15 and Part 68
EN55022
EN50081
EN50082
CISPR22
Australia AS3548 (AS/NZ3548)
Australia AS3260
IEC 825
IEC950
UL 1459
UL 1950
CSA C222 Number 225
TS001
Avaya Remote Supervisor Adapter User Guide
November 2003
About this book
Conventions
Conventions
This section describes the conventions that we use in this book.
General
We show commands and screens from the newest Avaya system and see the most current books. You
must substitute the appropriate commands for your system and see the books that you have available.
Physical dimensions
• All physical dimensions in this book are in English units followed by metric units in parentheses.
• Wire gauge measurements are in AWG followed by the diameter in millimeters in parentheses.
Typography
This section describes the typographical conventions for commands, keys, user input, system output, and
field names.
Commands
• Commands are in bold type.
Example
Type change-switch-time-zone and press Enter.
• Command variables are in bold italic type when they are part of what you must type, and in plain
italic type when they are not part of what you must type.
Example
Type ch ma machine_name, where machine_name is the name of the call delivery machine.
• Command options are in bold type inside square brackets.
Example
At the DOS prompt, type copybcf [-F34].
Keys
• The names of keys are in bold sans serif type.
Example
Use the Down Arrow key to scroll through the fields.
• When you must press and hold a key and then press a second or third key, we separate the names
of the keys are separated with a plus sign (+).
Example
Press ALT+D.
Avaya Remote Supervisor Adapter User Guide
November 2003
11
555-245-702
About this book
Safety labels and security alert labels
• When you must press two or more keys in sequence, we separate the names of the keys are
separated with a space.
Example
Press Escape J.
• When you must press a function key, we provide the function of the key in parentheses after the
name of the key.
Example
Press F3 (Save).
User input
• User input is in bold type, whether you must type the input, select the input from a menu, or click
a button or similar element on a screen or a Web page.
Examples
— Type exit, and then press Enter.
— On the File menu, click Save.
— On the Network Gateway page, click Configure > Hardware.
System output and field names
• System output and field names on the screen are in monospaced type.
Examples
— The system displays the following message:
The installation is in progress.
— Type y in the Message Transfer? field.
Safety labels and security alert labels
Observe all caution, warning, and danger statements to help prevent loss of service, equipment damage,
personal injury, and security problems. This book uses the following safety labels and security alert
labels:
CAUTION:
A caution statement calls attention to a situation that can result in harm to software, loss of
data, or an interruption in service.
! WARNING:
A warning statement calls attention to a situation that can result in harm to hardware or equipment.
Use an ESD warning to call attention to situations that can result in ESD damage to electronic
components.
12
555-245-702
Avaya Remote Supervisor Adapter User Guide
November 2003
About this book
Safety precautions
! DANGER:
A danger statement calls attention to a situation that can result in harm to personnel.
A security alert calls attention to a situation that can increase the potential for
unauthorized use of a telecommunications system.
Safety precautions
! DANGER:
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
Do not connect or disconnect any cables or perform installation, maintenance, or
reconfiguration of this product during an electrical storm.
Connect all power cords to a properly wired and grounded electrical outlet.
Connect to properly wired outlets any equipment that will be attached to this
product.
When possible, use one hand only to connect or disconnect signal cables.
Never turn on any equipment when there is evidence of fire, water, or structural
damage.
Disconnect the attached power cords, telecommunications systems, networks, and
modems before you open the device covers, unless instructed otherwise in the
installation and configuration procedures.
Connect and disconnect cables as described in Table 1, Connecting and
disconnecting cables, on page 13 when installing, moving, or opening covers on this
product or attached devices.
Table 1: Connecting and disconnecting cables
To connect:
1
2
3
4
5
Turn everything off.
Attach all cables to devices.
Attach signal cables to connectors.
Attach power cords to outlet.
To disconnect:
1
2
3
4
Turn everything off.
Remove power cords from outlet.
Remove signal cables from connectors.
Remove all cables from devices.
Turn device ON.
Avaya Remote Supervisor Adapter User Guide
November 2003
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555-245-702
About this book
Safety precautions
! DANGER:
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the
following:
Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters)
are installed, note the following:
Do not remove the covers. Removing the covers of the laser product could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Use of controls or adjustments or performance of procedures other than those specified
herein might result in hazardous radiation exposure.
CAUTION:
Use safe practices when lifting.
For items heavier than 37 lb (18 kg), two people are required.
For items heavier than 70.5 lb (32 kg), three people are required.
For items heavier than 121.2 lb (55 kg), four people are required.
CAUTION:
The power control button on the device and the power switch on the power supply do not
turn off the electrical current supplied to the device. The device also might have more than
one power cord. To remove all electrical current from the device, ensure that all power
cords are disconnected from the power source.
CAUTION:
If you install a strain-relief bracket option over the end of the power cord that is connected
to the device, you must connect the other end of the power cord to an easily accessible
power source.
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555-245-702
Avaya Remote Supervisor Adapter User Guide
November 2003
About this book
Safety precautions
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
lbmswarn LAO 073003
Hazardous voltage, current, and energy levels are present inside any component that has
this label attached. There are no serviceable parts inside these components. If you suspect
a problem with one of these parts, contact a service technician.
CAUTION:
Do not place any object weighing more than 180 lb (82 kg) on top of rack-mounted
devices.
CAUTION:
Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain
conditions. To avoid these hazards, ensure that your system electrical requirements do not
exceed branch circuit protection requirements. See the information that is provided with
your RSA for electrical specifications.
CAUTION:
Hazardous voltage, current, and energy levels might be present. Only a qualified service
technician is authorized to remove the covers where the following label is attached.
lbmswarn LAO 073003
CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server unit is
extended.
CAUTION:
Some accessory or option board outputs exceed Class 2 or limited power source limits and
must be installed with appropriate interconnecting cabling in accordance with the national
electric code.
Avaya Remote Supervisor Adapter User Guide
November 2003
15
555-245-702
About this book
Trademarks
CAUTION:
To reduce the risk of electric shock or energy hazards:
This equipment must be installed by trained service personnel in a restricted-access
location, as defined by the NEC and IEC 60950, Third Edition, The Standard for Safety of
Information Technology Equipment.
Connect the equipment to a reliably grounded safety extra low voltage (SELV) source. An
SELV source is a secondary circuit that is designed so that normal and single fault
conditions do not cause the voltages to exceed a safe level (60 volts direct current).
The branch circuit overcurrent protection must be rated at a minimum of 5 amperes to a
maximum of 15 amperes.
Use 14 American Wire Gauge (AWG) or 2.5 mm2 copper conductor only, not exceeding
three meters in length.
Torque the wiring-terminal screws to 12 inch-pounds (1.4 newton-meters).
CAUTION:
The power-control button on the device does not turn off the electrical current supplied to
the device. The device might also have more than one connection to dc power. To remove
all electrical current from the device, ensure that all connections to dc power are
disconnected at the dc power input terminals.
Trademarks
All trademarks identified by the ® or TM are registered trademarks or trademarks, respectively, of Avaya
Inc. All other trademarks are the property of their respective owners.
Trademarks and Service Marks
The following are trademarks or registered trademarks of Avaya:
•
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AUDIX®
Cajun®
Callvisor®
Callmaster®
CentreVu™
CONVERSANT®
DEFINITY®
DIMENSION®
INTUITY™
Avaya Remote Supervisor Adapter User Guide
November 2003
About this book
Trademarks and Service Marks
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MERLIN®
MultiVantage™
Softconsole™
TransTalk®
VOICE POWER®
The following are trademarks or registered trademarks of Lucent Technologies:
• 5ESS™, 4ESS™
The following are trademarks or registered trademarks of AT&T:
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ACCUNET®
DATAPHONE®
MEGACOM®
MULTIQUEST®
TELESEER®
The following are trademarks or registered trademarks of other companies:
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Acrobat® (registered trademark of Adobe Systems Incorporated)
Ascend® (registered trademark of Ascend, Inc.)
Audichron® (registered trademark of Audichron Company)
MS-DOS® (registered trademark of the Microsoft Corporation)
MicroChannel® (registered trademark of IBM Systems)
Microsoft® (registered trademark of Microsoft Corporation)
MULTIQUEST® (registered trademark of Telecommunications Service)
NetMeeting® (registered trademark of Microsoft Corporation)
PagePac® (trademark of the Dracon Division of the Harris Corporation)
PictureTel® (registered trademark of PictureTel Corporation)
ProShare® (registered trademark of Intel Corporation)
UNIX® (trademark of the Novell Corporation)
Zydacron (registration pending for Zydacron Corporation)
Avaya Remote Supervisor Adapter User Guide
November 2003
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555-245-702
About this book
Technical assistance
Technical assistance
Avaya provides the following resources for technical assistance.
Within the United States
For help with:
• Feature administration and system applications, call the Avaya DEFINITY Helpline at
1-800-225-7585
• Maintenance and repair, call the Avaya National Customer Care Support Line at
1-800-242-2121
• Toll fraud, call Avaya Toll Fraud Intervention at 1-800-643-2353
International
For all international resources, contact your local Avaya authorized dealer for additional help.
Sending us comments
Avaya welcomes your comments about this book. To reach us by:
• Mail, send your comments to:
Avaya Inc.
Product Documentation Group
Room B3-H13
1300 W. 120 Ave.
Westminster, CO 80234 USA
• E-mail, send your comments to:
document@avaya.com
• Fax, send your comments to:
1-303-538-1741
Be sure that you mention the name and number of this book, Avaya Remote Supervisor Adapter User
Guide, 555-245-702.
18
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Avaya Remote Supervisor Adapter User Guide
November 2003
Using the Avaya Remote Supervisor Adapter
Overview
Using the Avaya Remote Supervisor
Adapter
Overview
The Avaya Remote Supervisor Adapter (RSA) is installed in PCI-X slot 1 of the S8500 Media Server.
Administration of the RSA is accomplished through the Advanced System Management (ASM) Web
interface using a browser.
The following are highlights of the features of the RSA:
•
•
•
•
•
•
•
•
•
•
Monitors the health of the Avaya S8500 Media Server
Timed stamped event logs
Remote access via LAN or serial modem
Point-to-point protocol (PPP) support
Simple Network Management Protocol (SNMP) support
Notification and alerts sent via SNMP, modem, e-mail, or numeric pager
Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) support
Ability to remotely power on or off the S8500 Media Server
Remote firmware upgrades
Web based access using the Advanced System Management Interface
Web browser requirements
You can use the following Web browsers to remotely access the RSA:
• Microsoft Internet Explorer version 4.0 (or later) with Service Pack 1
• Netscape Navigator version 4.72 or later. Netscape Navigator version 6.x is not supported
NOTE:
When using the ASM Web Interface, monitor resolution should be set to 800 x 600 pixels
and 256 colors, and double-byte character set (DBCS) languages are not supported.
NOTE:
The values in all windows are examples. Your settings will be different.
NOTE:
Disable the Sun Java Virtual machine.
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Using the Avaya Remote Supervisor Adapter
Connecting and logging in to the RSA
Connecting and logging in to the RSA
To access the RSA remotely using the ASM Web interface, you must log in to the adapter.
To connect and log in to the RSA:
6
7
8
Connect the services laptop to the Ethernet port on the RSA using a crossover cable.
Open an internet browser window.
In the Address field, type 192.11.13.6 and press Enter.
The Enter Network Password window appears (see Figure 1, Network password window, on page
20).
Figure 1: Network password window
9
Type the default login craft and default password passw0rd (with a zero).
The RSA welcome screen appears (see Figure 2, Log into the RSA, on page 20).
Figure 2: Log into the RSA
20
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Using the Avaya Remote Supervisor Adapter
ASM navigation
10
In the Inactive session timeout value field, select no timeout. The no timeout value allows 60
minutes of use before disconnecting.
11
Click Continue to start the session.
NOTE:
If the session times out unexpectedly, click Start New Session and Refresh.
! WARNING:
Executing the Restore ASM Defaults option in the navigation pane removes the Avaya
defaults. Avaya defaults can be restored manually using the information found in the
Avaya RSA Defaults section or by restoring the Avaya default file. The Avaya default file
can be found at http://support.avaya.com or on the Communication Manager 2.0 CD for
Linux Servers and Gateways. For instructions on restoring the default file, see Restoring
and modifying the ASM configuration.
ASM navigation
ASM navigation pane layout
The ASM screen is divided into a navigation pane and a display pane (see Figure 3, Navagation pane, on
page 21).
Figure 3: Navagation pane
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Using the Avaya Remote Supervisor Adapter
ASM navigation
Table 2, Available actions, on page 22 outlines the actions available in the navigation pane.
Table 2: Available actions 1 of 3
Link
Action
Description
System Health
View health of the S8500
Media Server and the users
logged into the RSA.
View the power, temperature, voltage, and fan
status of the S8500 Media Server. You also can
view the users logged into the RSA.
Event Log
View S8500 event logs.
Event logs contain S8500 information pertaining
to Power On Self Test (POST), remote access
attempts, and dial-out events. Events are time
stamped. Some of the events generate an alert if
configured on the Alerts page.
Vital Product
Data (VPD)
View the VPD for the
S8500 server.
When the server starts, the RSA collects system
data, basic input/output system (BIOS)
information, and the server component VPD, and
stores it in nonvolatile memory.
Power/Restart
Remotely power on/off or
restart the S8500 Media
Server.
The RSA provides full power on, power off, and
restart capability for the S8500 Media Server.
Firmware Update
Update the firmware on
the RSA.
The firmware on the RSA can be updated. The
firmware update can be obtained from
http:\\support.avaya.com.
Access Remote
ASM
Not used in the S8500
Media Server
configuration.
System Settings
View and configure
system settings for the
RSA.
This screen is divided into three sections:
• ASM Information: S8500 Product ID, ID
number, contact, and location information.
• Server Timeouts: Power off delay.
• ASM Date and Time: Set the date, time,
GMT offset, and daylight savings time.
Login Profiles
Configure the RSA login
files
View, configure, or change individual login
profiles. Up to 12 login profiles can be defined.
1 of 3
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Using the Avaya Remote Supervisor Adapter
ASM navigation
Table 2: Available actions 2 of 3
Link
Action
Description
Alerts
View and configure local
events, alerts and define
alert recipients.
This screen is divided into five sections:
• Remote Alert Recipients: Define name,
notification method, number, PIN, e-mail
address, and PPP login ID and password.
• Alert Forwarding: Not used in the S8500
Media Server configuration.
• Global Remote Alert Settings: Defines
the number of times an alert retries and the
delay time between retries.
• Monitored Alerts: Defines the type of
alerts within categories that will be sent to
an remote alarm recipient.
• Monitored Local Events: Defines the
type of monitored events that will be sent
to a local alarm recipient.
Serial Port
Configure the serial port
and modem settings.
Use to configure the serial port and modem
settings. The serial port on the RSA must be
dedicated to the RSA.
Network
Interfaces
Configure the network
interfaces used with RSA.
This screen is divided into two sections:
• Ethernet: Define if Ethernet is enabled or
disabled and if DHCP or static IP
addressing will be used.
• PPP over Serial Port: Define if PPP will
be used over the serial port, local IP
address, remote IP address, subnet mask,
and authentication.
Network
Protocols
Configure the network
protocols used with the
RSA.
This screen is divided into three sections:
• Simple Network Management Protocol
(SNMP): Enable or disable SNMP agents
and traps, set community names, host
name or IP address.
• Domain Name System (DNS): Enable or
disable DNS, set IP address of the DNS,
and configure the host table.
• Simple Mail Transfer Protocol (SMTP):
Define the server host name or IP address.
Remote Control
Keys
Not used in the S8500
Media Server
configuration.
Configuration File
Backup, modify, and
restore ASM
configuration.
Backup and restore the ASM configuration using
the Configuration File selection.
2 of 3
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Using the Avaya Remote Supervisor Adapter
ASM control
Table 2: Available actions 3 of 3
Link
Action
Description
Restore Defaults
Restore the RSA to the
factory default
configuration.
Use to restore the RSA configuration information
to factory defaults. When this option is selected:
• Your current session terminates.
• Your login and password are lost.
• All current configuration information is
erased.
• All Avaya default settings are erased.
Restart ASM
Restart the RSA board.
Use to restart the RSA board.
Log Off
Log off the RSA.
Use to terminate your RSA connection.
3 of 3
ASM control
This section outlines the procedures needed to configure the ASM. You use the links under ASM Control
in the navigation pane to configure the RSA.
Viewing the configuration summary
You may view the entire configuration of the RSA by clicking View Configuration Summary in the
upper right hand corner of all entries under the ASM Control heading except for the Configuration File,
Restore Defaults, and Restart ASM windows.
System settings
From the System Settings window, you can:
• Set ASM information
• Set server timeouts
• Set ASM date and time
Setting system information
To set system information:
• In the navigation pane, select System Settings under the ASM Control heading.
The System Settings window appears (see Figure 4, System settings, on page 25).
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Using the Avaya Remote Supervisor Adapter
ASM control
Figure 4: System settings
NOTE:
The RSA is shipped with recommended Avaya defaults. With write permissions on your
login ID, it is possible to change any default to customize your server. To save any
changes made to this section, scroll to the bottom of the page and click Save.
Setting ASM information
To set ASM information:
1
In the navigation pane, select System Settings under the ASM Control heading.
The System Settings window appears.
2
Name [default: 1000000000]: This required field must contain the product ID associated with the
S8500 Media Server in this location. Avaya Services uses the product ID to identify the RSA and
associated S8500 Media Server.
3
ID Number [default: 100000000]: Type an ID number that will be used to identify the S8500
Media server. This information will be part of the SNMP trap.
4
Contact [default: no contact configured]: An optional field that contains the name of the person
responsible for this server at this location. You can enter a maximum of 47 characters in this field.
5
Location [default: no location configured]: An optional field that contains the address of the
location where the server resides. You can enter a maximum of 47 characters in this field.
6
Scroll to the bottom of the page and click Save.
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Using the Avaya Remote Supervisor Adapter
ASM control
Setting server time-outs
To set server time-outs:
1
In the navigation pane, select System Settings under the ASM Control heading.
The System Settings window appears.
2
POST Watchdog [default: Enabled, 5 minutes]: Use this field to specify the number of minutes
that the RSA will wait for the S8500 Media Server to complete a power-on self-test (POST). If the
S8500 Media Server fails to complete a POST within the selected time period, the RSA generates
a POST time-out and reboots the S8500 Media Server. At that point the POST watchdog is
disabled until:
• The operating system is shut down and the server is power cycled.
• The operating system starts and the ASM device drivers successfully load.
To set the POST watchdog, select a value from the drop-down menu. To turn this option off,
select Disabled.
3
O/S Watchdog [default: Enabled, 2.5 minutes]: Use this field to specify the number of minutes
between checks of the operating system by the RSA. If the operating system fails to respond to a
check, the RSA generates an O/S time-out alert and reboots the S8500 Media Server. The O/S
alert is generated only if the O/S Timeout check box has been selected in the Monitored Alert
section of the Alerts page (see Alerts for more information). After the S8500 Media Server is
restarted, the O/S Watchdog is disabled until the S8500 is shut down and power cycled.
To set the O/S Watchdog, select a value from the drop-down menu. To turn this option off, select
Disabled.
4
Loader Watchdog [default: Enabled, 5 minutes]: Use this field to specify the number of
minutes that the RSA waits between completion of POST and the start of the operating system. If
the value that was selected for the Loader Watchdog is exceeded, the RSA generates a Loader
time-out alert and restarts the S8500 Media Server. The Loader Watchdog alert is generated only
if the Loader Time-out check box has been selected in the Remote Alert section of the Alerts page
(see Alerts for more information). At this point, the Loader Watchdog is disabled until:
• The operating system shuts down and the server power cycles.
• The operating system starts and the ASM device drivers successfully load.
To set the Loader Watchdog, select a value from the drop-down menu.To turn this option off,
select Disabled.
5
Power Off Delay [default: Enabled, 0.5 minutes]: Use this field to set the amount of time in one
minute increments that the S8500 Media Server delays shutting down to ensure that the shutdown
of the operating system has completed.
NOTE:
If the power off selected value is less then 45 seconds, the RSA device drivers
automatically set the value to 45 seconds when they load. The value can be decreased once
the S8500 Media Server has started but the RSA device driver resets the value to be 45
seconds the next time the server restarts. The RSA device drivers do not change a value
that is 45 seconds or greater.
To set the Power Off Delay, select a value from the drop down menu.
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Using the Avaya Remote Supervisor Adapter
ASM control
6
NMI Reset Delay [default: Disabled]: Use this field to specify the time in minutes that the RSA
waits to restart the S8500 Media Server after a nonmaskable interrupt (NMI) generates. A NMI
can be triggered by:
• A critical error such as a hardware fault.
• A parity error in the memory subsystem.
To set the NMI Reset Delay, select a value from the drop-down menu. To turn this option off,
select Disabled.
7
Scroll to the bottom of the page and slick Save.
Setting ASM date and time
Alerts that are sent from the RSA are time stamped using the RSA internal clock. The RSA internal clock
uses Greenwich Mean Time (GMT) and Daylight Saving Time (DST) to enable administrators to manage
servers that reside in different time zones.
To set the date and time:
1
In the navigation pane, select System Settings under the ASM Control heading.
The ASM Date and Time window appears (see Figure 5, ASM date and time, on page 27).
Figure 5: ASM date and time
2
Scroll down to the ASM Date and Time section and click Set ASM Date and Time.
The ASM Date and Time window opens (see Figure 6, ASM Date and Time, on page 27).
Figure 6: ASM Date and Time
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Using the Avaya Remote Supervisor Adapter
Login profiles
3
4
Date: Type the current month, day, and year.
5
GMT offset [default: +0:00]: Type the number of the offset in hours that corresponds to the time
zone where the server is located.
6
Automatically adjust for daylight saving changes (DST) [default: not checked/Disabled]:
Check if the location where the server resides uses DST.
7
8
Scroll to the bottom of the page and click Save.
Time: Type the current hour (hh), minutes (mm), and seconds (ss). The hour must be a value from
00 to 23. The minutes and seconds must be a value from 00 to 59.
The main System Settings window opens. Scroll to the bottom of the screen and click Save.
Login profiles
From the Login Profiles window, you can:
• View, configure, or change individual login profiles.
• Configure modem and dial-in settings.
Each link in the Login ID column contains the configured login ID for that particular profile. If you have
not configured a profile, the name of the link shows "not used."
Creating a login profile
NOTE:
You can create up to 12 login profiles.
To create a login profile:
1
In the navigation pane, select Login Profiles under the ASM Control heading.
The Login Profiles window appears (see Figure 7, Login profiles, on page 28).
Figure 7: Login profiles
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Using the Avaya Remote Supervisor Adapter
Login profiles
2
Click not used associated with an unused login profile link.
A login profile window opens (see Figure 8, Login profile, on page 29).
Figure 8: Login profile
3
In the Login ID field [default: craft]: Type a unique login ID consisting of a maximum of 15
characters in length. Valid characters include letter, digits, periods, and underscores.
4
In the Authority level field [default: Read/Write]: Assign permissions of read and write access
or read access only.
• Read only: Gives the user the ability to view a window. Read only users do not have the
permission to perform file transfers, power and restart actions, or remote control functions.
• Read/Write: Gives the user the ability to perform all available actions contained in the RSA Web
interface.
5
In the Password field [default: passw0rd]: Assign a password of at least 5 characters made up of
both alphabetic and numeric characters, one of which must be a non-alphabetic character. Null or
empty passwords are accepted.
6
In the Confirm password field: Type the password again.
NOTE:
The Dialback status and Dialback number fields are not used.
7
Click Save.
The Login Profiles window appears.
8
Scroll down and click Save to save the settings.
! WARNING:
An Avaya default login profile craft was created to allow first time access. The default password
associated with craft is passw0rd (the 0 is a zero). This password should be changed during the
initial setup of the RSA to avoid potential security exposure. If the Restore Default option was
selected in the navigation pane, the default login will be USERID with the password of
PASSW0RD (the 0 is a zero).
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Using the Avaya Remote Supervisor Adapter
Alerts
Setting the global login settings
This procedure allows you to enable your modem to dial out to the remote login profile.
NOTE:
The global login settings apply to all login profiles.
To set the Global Login Settings:
1
In the navigation pane, select Login Profiles under the ASM Control heading.
The Global Login Settings window appears (see Figure 9, Global login settings, on page 30).
Figure 9: Global login settings
2
3
Scroll down to the Global Login Settings section of the window.
4
In the Lockout period after 5 login failures field [default: 2 minutes]: Select the time in
minutes that someone would be locked out after attempting to login to the RSA five times.
5
Click Save to save the settings.
In the Logins through a modem connection field [default: Enabled]: Select Enabled to log in
through a modem connection.
Alerts
From the Alerts window, you can:
•
•
•
•
Configure alert recipients.
Set the number of remote alert attempt.
Select the delay between alerts.
Define incidents that trigger remote and local alerts.
Use the Alert selection under ASM Control (see Figure 10, Alerts, on page 31).
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Using the Avaya Remote Supervisor Adapter
Alerts
Figure 10: Alerts
NOTE:
Please read the following notes before proceeding.
• Before an SNMP Agent or an SNMP Trap alarm can be generated they must be enabled. Enable
the SNMP Agent and the SNMP Trap using the Simple Network Management Protocol
configuration screens found under the Network Protocols link.
• The Serial Port under ASM Control must be configured before an alert can be generated over
the serial port
• You cannot separate the alert types that will be sent to alert recipients. All configured alert
recipients receive every alert that is selected.
• To send alerts to an Avaya service center over modem, select IBM Director over Modem from
the Notification Method field.
• To send alerts to an Avaya service center over LAN, select SNMP over LAN from the
Notification Method field.
Configuring a remote alert recipient
You can define up to 12 unique remote alert recipients. Each link for an alert recipient is labeled with the
recipient name, notification method, and alert status.
To configure or view a remote alert recipient:
• Select Alerts in the navigation pane.
The Remote Alert Recipient screen displays the name, selected notification method, and status of
enabled or disabled. You can configure a maximum of 12 alert recipients.
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Using the Avaya Remote Supervisor Adapter
Alerts
Adding a remote alert recipient
To add a remote alert recipient:
1
In the Remote Alert Recipients section, click not used in an unused position of the next
available slot.
A new screen opens with the following configuration fields (see Figure 11, Remote alert recipient
window, on page 32):
Figure 11: Remote alert recipient window
• Receives Critical Alerts Only: If this box is checked, the alert recipient receives notification
only for critical alerts. To view what constitutes a critical alert, select Alerts in the navigation
pane and scroll down to Monitored Alerts.
• Status: Click on the drop-down menu and select Enabled to activate this remote alert recipient.
• Name: Type the name of the alert recipient.
• Notification Method: Use the drop-down menu to select the notification method that will be used
to reach the recipient. Methods include:
• Numeric Pager
• Alphanumeric pager
• IBM Director over Modem: In the case where an Avaya service contract is in place or the
system is under warranty, this option could be used to report alarms to an Avaya service
center.
• IBM Director over LAN - Avaya recommends not using this option.
• SNMP over LAN: In the case where an Avaya service contract is in place or the system is
under warranty, this option could be used to report alarms to an Avaya services center.
• E-mail over LAN - Avaya recommends not using this option.
• SNMP over PPP
• E-mail over PPP - Avaya recommends not using this option.
NOTE:
IBM Director over Modem and SNMP over LAN are the methods supported by Avaya
services.
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Alerts
• Number: Type a telephone number, IP address, or host name if one of the following selections
were made in the Notification Method field:
• Numeric pager: Type the telephone number followed by a comma, and then personal
identification number (PIN).
• Alphanumeric pager: Only a telephone number is required for an alphanumeric pager.
The PIN number is a separate entry that is entered in the PIN field.
• IBM Director over modem: In the case where an Avaya service contract is in place or the
system is under warranty, this field may contain the number for an Avaya service center.
• SNMP over PPP
• E-mail over PPP
• PIN: If an alphanumeric pager was selected as the form of notification, enter a PIN.
• E-Mail Address: If e-mail over LAN or e-mail over PPP was selected as the form of notification,
enter an e-mail address.
NOTE:
For E-mail over LAN or E-mail over PPP notification to work properly, type the host
name or IP address for the SMTP in Network Protocols. For more information on
configuring the SMTP refer to Network protocols.
2
3
Click Save to save any additions or modifications to the Remote Alert Recipients fields.
Click Generate Test Alert to generate a test alarm to all configured remote alarm recipients.
Alert fowarding
This option does not apply in a S8500 Media Server configuration.
Configuring global remote alert settings
The Global Remote Alert Settings fields define the number of times an alert retries and the delay time
between retries. These global settings effect every alert recipient.
To configure the global remote alert settings:
1
2
In the navigation pane, select Alerts under the ASM Control heading.
Scroll down to the Global Remote Alert Settings section (see Figure 12, Global remote alert
settings, on page 33).
Figure 12: Global remote alert settings
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Using the Avaya Remote Supervisor Adapter
Alerts
3
In the Remote alert retry limit field [default: 8 times]: From the drop-down menu, select the
number of additional times that the RSA tries to send an alert to a remote recipient.
4
In the Delay between retries field [default: 4 minutes]: From the drop-down menu, select the
delay time between alert notification attempts to a recipient.
5
In the Include event log with e-mail alerts field [default: Disabled]: Select the box if:
• You wish to attach a copy of the local event log to e-mail alert notifications
• If at least one alert recipient has e-mail or LAN or e-mail over PPP selected as their means of alert
notification.
6
To save any changes to the global remote alert settings, click Save.
Customizing monitored alerts
You can customize the types of alerts that will be associated with critical, warning, and system level
severities. All alerts are time stamped and stored in the RSA event log. You must select the box next to
the type of alert you wish to receive notification on. All alerts have a default setting of enabled. See
Figure 13, Monitored alerts, on page 34.
Figure 13: Monitored alerts
To customize a monitored alert:
1
2
34
In the navigation pane, select Alerts under the ASM Control heading.
Scroll down to the desired alert section and make your changes.
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Alerts
Critical alerts
Critical alerts are generated when one or more critical components are no longer functioning. See Table 3,
Critical alerts, on page 35 for an explanation of critical alerts.
Table 3: Critical alerts
Alphanumeric
Pager Code
Event
Action
00
Temperature
irregularity
[default: Enabled]: Generates an alert if any of the
monitored temperatures fall outside the critical threshold
values. If a critical temperature setting is detected, the
S8500 Media Server shuts down. This shutdown happens
even if this field is not selected for alert notification. To
view the threshold values associated with the temperature
readings, select System Health in the navigation pane.
Under Environmentals, Temperature, click Value. A
window opens that shows the warning reset, warning, soft
shutdown, and hard shutdown thresholds for temperatures
associated with the selected component.
01
Voltage
irregularity
[default: Enabled]: Generates an alert if voltages for any of
the monitored power supplies fall outside their specified
operating ranges. If a critical voltage condition is detected,
the S8500 Media Server shuts down. The shutdown happens
even if this field is not selected to generate an alert
notification. To view the voltage operating setting, select
System Health on the navagation pane. Under
Environmentals, Voltages, click Value. A window opens
that shows the warning reset, warning, soft shutdown, and
hard shutdown thresholds for voltages associated with the
selected components.
02
Tamper
[default: Disabled]: Not used in the S8500 Media Server
configuration.
03
Multiple fan
failure
[default: Enabled]: Generates an alert if two or more
cooling fans fail.
04
Power failure
[default: Enabled]: Generates an alert if the power unit on
the S8500 Media Server fails.
05
Hard disk drive
failure
[default: Enabled]: Generates an alert if the S8500 hard
disk fails.
06
VRM failure
[default: Enabled]: Generates an alert if one or more
voltage regulator modules (VRMs) fail.
Warning alerts
Warning alerts are generated for events that may progress into a critical level. See Figure 14, Warning and
System Alerts, on page 36.
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Figure 14: Warning and System Alerts
See Table 4, Warning alerts, on page 36 for an explanation of warning alerts.
Table 4: Warning alerts
Alphanumeric
Pager Code
36
Event
Action
10
Redundant
power supply
failure
[default: Disabled]: Not used in the S8500 Media Server
configuration.
11
Single fan
failure
[default: Enabled]: Generates an alert if one fan fails.
12
Temperature
irregularity
[default: Enabled]: Generates an alert if any monitored
temperature readings are outside the warning threshold. The
S8500 Media Server remains in service. To view the
threshold values associated with the temperature readings,
select System Health in the navigation pane. Under
Environmentals, Temperature, click Value. A window
opens that shows the warning reset, warning, soft shutdown,
and hard shutdown thresholds for temperatures associated
with the selected component.
13
Voltage
irregularity
[default: Enabled]: Generates an alert if any monitored
voltages are outside the warning threshold values. The
S8500 Media Server remains in service. To view the voltage
operating setting, select System Health in the navigation
pane. Under Environmentals, Voltages, click Value. A
window opens that shows the warning reset, warning, soft
shutdown, and hard shutdown thresholds for voltages
associated with the selected component.
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System alerts
System alerts are generated for events that occur as a result of a system error. See Table 5, System Alerts,
on page 37 for an explanation of system alerts.
Table 5: System Alerts
Alphanumeric
Pager Code
Event
Action
20
POST timeout
[default: Enabled]: Generates an alert if the POST timeout
value is exceeded. To configure the POST timeout value,
select System Settings in the navigation pane, Server
Time-outs, POST watchdog. Select a value from the dropdown menu. Click Save on the bottom of the screen to save
the POST Watchdog setting.
21
O/S timeout
[default: Enabled]: Generates an alert if the O/S timeout
value is exceeded. To configure the O/S timeout value,
select System Settings in the navigation pane, Server
Timeouts, O/S watchdog. Select a value from the dropdown menu. Click Save on the bottom of the screen to save
the O/S Watchdog setting.
22
Test alert
Generates a manual alert if the Generate Test Alert button
is selected.
23
Power off
[default: Enabled]: Generates an alert if the S8500 Media
Server is turned off.
24
Power on
[default: Enabled]: Generates an alert if the S8500 Media
Server is turned on.
25
Boot failure
[default: Enabled]: Generates an alert if an error occurs
that prevents the S8500 Media Server from booting up.
26
Loader timeout
[default: Enabled]: Generates an alert if the Loader
timeout value is exceeded. To configure the Loader timeout
value, select System Settings in the navigation pane,
Server Timeouts, Loader Watchdog. Select a value from
the drop-down menu. Click Save on the bottom of the
screen to save the Loader Watchdog setting.
27
PFA notification
[default: Enabled]: Generates an alert if a PFA notification
is generated by the S8500 Media Server hardware.
Partition
configuration
Not used.
3
Scroll to the bottom of the page and click Save.
Monitored Local Events
The monitored local events are recorded in the event log within the RSA. These events are not sent to the
administered alarm recipients.
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Setting local events
To set the events:
1
In the navigation pane, select Event Log under the Monitors heading.
The Monitored Local Events window appears (see Figure 15, Monitored local events, on page
38).
Figure 15: Monitored local events
See Table 6, Monitored local events, on page 38 for an explanation of monitored local alerts.
Table 6: Monitored local events 1 of 2
Event
Action
Event log 75% full
[default: Enabled]: Generates an event if the event log reached 75% of
capacity.
Event log full
[default: Enabled]: Generates an event if the event log reaches capacity.
When the event log reaches capacity, the oldest entries in the log are
deleted by new entries.
Redundant power supply
failure
Not used on the S8500 Media Server configuration.
Voltage irregularity
[default: Enabled]: Generates an event if the monitored voltages exceed
their thresholds.
Power off
[default: Enabled]: Generates an event if the power to the S8500 Media
Server is turned off.
1 of 2
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Table 6: Monitored local events 2 of 2
Event
Action
Power supply failure
[default: Enabled]: Generates an event if the power supply in the S8500
fails.
Tampering
[default: Disabled]: Not used in the S8500 Media Server configuration.
DASD failure
[default: Enabled]: Generates an event if hard disk drive failures are
detected.
Remote login
[default: Enabled]: Generates an alert if a remote login occurs.
Temperature irregularity
[default: Enabled]: Generates an alert if the monitored temperatures
exceed their thresholds.
Fan failure
[default: Enabled]: Generates an event if one of the fans fails.
PFA notification
[default: Enabled]: Generates an alert if any of the hardware in the
S8500 generates a PFA event.
Partition configuration
Not used.
2 of 2
2
3
Scroll down to the desired entry and make your changes.
Scroll to the bottom of the page and click Save.
Serial port
From the Serial Port window, you can:
• Configure the serial port of the RSA.
• Configure advanced modem settings.
The serial port on the RSA can be used to dial out alerts to an remote alarm recipient and provide
connectivity for remote users.
Configuring the serial port
To configure the serial port:
1
In the navigation pane, select Serial Port under the ASM Control heading.
The Serial Port window appears (see Figure 16, Serial port, on page 40).
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Figure 16: Serial port
2
In the Baud Rate [default: 57600] field: Select the baud rate to specify the data-transfer rate of
your serial port connection. Possible bits per second options that can be selected from the dropdown menu are: 2400, 4800, 9600, 19200, 38400, and 57600.
3
In the Parity field [default: NONE]: Select the error detection to be used for your serial port
connection. Possible parity options from the drop-down menu are: NONE, ODD, EVEN,
MARK, and SPACE.
4
In the Stop bits field [default: 1]: Select the data-terminating 1-bits or parity bit that marks the
end of transmission. Possible stop bits that can be selected from the drop-down menu are: 1 and
1.5 or 2.
NOTE:
For the following step, Dedicate to ASM is the only option supported by Avaya.
5
In the Dedicate to ASM field [default: Enabled]: Select the Dedicate to ASM check box.
Failure to do so may cause the RSA not to report problems on the modem or the RSA may not
answer incoming calls.
6
Click Save, or for advanced settings, click Advanced Modem Settings (see Assigning advanced
modem settings on page 40).
Assigning advanced modem settings
To set the advanced modem settings:
1
After clicking Advanced Modem Settings, fill in the following fields:
• Initalization string [default: ATZ^M]: Type the initalizatiion string to be used for this specific
modem.
• Dial prefix string [default: ATDT]: Type the initialization string to be used before the number to
be dialed.
• Hangup string [ATHO^M]: Type the initialization string to be used to disconnect the modem.
• Dial postfix string [default: ^M]: Type the initialization string to tell the modem to stop dialing
after the number is dialed.
• Modem query [default: AT^M]: Type the initialization string to be used to tell if the modem is
connected.
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• Factory settings string [default: AT&FO^M]: Type the initalization string to return the modem
to factory settings.
• Auto answer [default: ATSO=3^M]: Type the initialization string to tell the modem to answer
an incoming call after three rings.
• Escape string [default: +++AT^M]: Type the initialization string to return the modem to a
command mode state when the modem is busy.
• Auto answer stop [default: ATSO=O^M]: Type the initialization string to tell the modem to
stop answering the phone when it rings.
• Caller ID string [default: no default]: Type the initialization string that will be used to collect
caller ID information from the incoming call.
• Escape guard [default: 2.5 seconds]: Type the length of time before and after the escape string is
issued to the modem.
2
Click Save to save your changes.
Network interfaces
From the Network Interfaces window, you can:
• Set up an Ethernet connection.
• Set up a PPP over serial port connection.
Configuring an Ethernet connection
To configure an Ethernet connection:
1
In the navigation pane, select Network Interfaces under the ASM Control heading.
The Ethernet window appears (see Figure 17, Network interfaces, on page 41).
Figure 17: Network interfaces
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2
Under the Ethernet heading, complete the following steps:
• In the Interface field [default: Enabled]: Set to Enabled to use a Ethernet connection for RSA.
• In the DHCP field [default: Disabled]: Set to Enabled to use a Dynamic Host Configuration
Protocol [DHCP).
NOTE:
Enabling DHCP overrides any manual settings.
• In the Hostname field [default: the name of your server-RSA]: Up to 63 characters can be
entered in this field.
• If the DHCP field is Enabled and the Hostname field:
• Contains an entry, the RSA DHCP application requests that the Hostname be used
by the DHCP server.
• Is blank, the RSA DHCP application requests the DHCP server assign the
Hostname to the RSA.
• If the DHCP field is Disabled, in the Hostname field, type the IP hostname of the RSA.
NOTE:
The IP Configuration Assigned by DHCP Server link shows what the network has
assigned as an address.
3
To set a static IP configuration, go to Setting a static IP configuration on page 42.
To set an advanced Ethernet setup, go to Setting an advanced Ethernet setup on page 42.
Setting a static IP configuration
To set a static IP configuration:
1
In the IP address field [default: 192.11.13.6]: Type the IP address only if the DHCP field is
Disabled.The IP Address field should contain four intriguers from 0 through 255, separated by
periods, no spaces, or consecutive periods.
2
In the Subnet mask field [default: 255.255.255.254]: Type the subnet mask only if the DHCP
field is Disabled. An entry for a subnet mask field should contain four intriguers from 0 through
255, separated by periods, no spaces, or consecutive periods.
3
In the Gateway address field [default: 0.0.0.0]: Type the gateway address only if the DHCP field
is Disabled. The gateway address should contain four intriguers from 0 through 255, separated by
periods, no spaces, or consecutive periods.
4
Scroll to the bottom of the screen and click Save.
Setting an advanced Ethernet setup
Use the Advanced Ethernet Setup if you need additional Ethernet settings for data rates, transmission
units, and MAC addresses.
To set an advanced Ethernet setup (see Figure 18, Advanced Ethernet setup, on page 43):
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Figure 18: Advanced Ethernet setup
1
In the Data Rate field [default: Auto]: Used to specify the amount of data to be transferred per
second over a LAN connection. Possible selections from the drop-down menu are: Auto, 10 Mb,
and 100 Mb.
2
In the Duplex field [default: Auto]: Used to enter the type of communication channel that is used
in your network. From the drop-down menu, select one of the following:
• Full: Data is carried in both directions at one time.
• Half: Data is carried in one direction at a time.
• Auto: This option allows automatic detection of the duplex type.
3
In the Maximum transmission unit field [default: 1500 bytes]: Used to specify the maximum
packet size, in bytes, for your network interface.
4
In the Locally administered MAC address field [0.0.0.0]: A locally administered MAC
overrides the burned-in MAC address. The locally administered MAC address must be in the
following format:
• Hexadecimal value from 000000000000 through FFFFFFFFFFFF.
• In the form of XX:XX:XX:XX:XX:XX where X is a number between zero and nine.
5
In the Burned-in MAC address field: This is a read-only field that contains the unique factory
MAC address burned-in at the factory.
NOTE:
The RSA does not support the use of a multicast address. When a multicast address is used
the least significant bit of the first byte is set to one.
6
7
Click Save to save the changes.
In the navigation panel, click Restart ASM under the ASM Control heading to activate the
changes.
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Configuring PPP access over a serial port
Use the point-to-point (PPP) access method if you do not have Ethernet access.
NOTE:
Use PPP over the serial port for remote access to the RSA.
To configure PPP over the serial port:
1
2
In the navigation pane, select Network Interfaces under the ASM Control heading.
Scroll down to the PPP over Serial Port selection (see Figure 19, PPP over Serial Port, on page
44).
Figure 19: PPP over Serial Port
3
4
In the Interface field [default: Disabled]: Select Enabled to use PPP over the serial port.
5
In the Remote IP address field [default: 10.4.0.2]: Type the remote IP address that the RSA
assigns to a remote user. The remote IP address must consist of four integers ranging from 0 to
255, separated by periods, no spaces or consecutive periods.
6
In the Subnet mask field [default: 255.255.255.254]: Type the subnet mask for the RSA. The
subnet mask must consist of four integers ranging from 0 to 255, separated by periods, no spaces
or consecutive periods.
7
In the Authentication field [default: CHAP then PAP]: Select the type of authentication
protocol that will be negotiated for a PPP connection:
In the Local IP address field [default: 10.4.0.1]: Type the local IP address for the PPP interface
on the RSA. The IP address must consist of four integers ranging from 0 to 255, separated by
periods, no spaces or consecutive periods.
• CHAP then PAP: When using this setting, authentication tries using CHAP first. If
CHAP was unsuccessful, then PAP is tried as a secondary protocol.
• PAP Only: When using this setting, a two-way handshake procedure is used to validate
the identity of the incoming caller. PAP must be used if a plain text password must be
available to simulate a login at a remote host.
• CHAP Only: When using this setting, a three-way handshake procedure is used to
validate the identity of the incoming caller and any time after the call is established.
CHAP protects against playback and trial-and-error attacks.
8
9
44
Click Save to store the changes.
You must restart the ASM to activate the Network Protocols changes. To restart ASM, select
Restart ASM under the ASM Control heading in the navigation pane.
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Network protocols
From the Network Protocols window, you can configure the:
• Simple Network Management Protocol [SNMP) setup.
• Domain Name System [DNS) setup.
• Simple Mail Transfer Protocol [SMTP) setup.
See Figure 20, Network protocols, on page 45 for the Simple Network Management Protocol (SNMP)
window.
Figure 20: Network protocols
Enabling SNMP agents and traps
Use the SNMP window under Network Protocols to enable SNMP agents and traps, and to establish
community names with their related host name or IP address.
To enable SNMP agents and traps:
1
1
2
In the navigation pane, select Network Protocols under the ASM Control heading.
In the SNMP agent field [default: Disabled]: Use this field to enable or disable the SNMP agent.
In the SNMP traps field [default: Enabled]: Use this field to enable or disable the SNMP traps.
NOTE:
The following criteria must be met before enabling SNMP agent and traps:
• Both the SNMP agent and the SNMP trap fields must be Enabled before an SNMP alert
can be sent.
• The Contact and Location fields must be filled out in the ASM Information section of the
System Settings window. For more information on the ASM Information fields, see
System settings.
• At least one SNMP community with valid IP address or host name must be configured.
3
Community Name [no default]: Use this field to type a name or authentication string that
defines the community that will receive the SNMP alerts.
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4
Host Name or IP Address [no default]: In the field that corresponds with the Community Name,
type the IP Address or Host Name for each community manager.
5
If a DNS server is not used or available, scroll down and click Save. If a DNS server will be used,
continue to Enabling DNS on page 46 before restarting the ASM.
NOTE:
You must restart the ASM to activate the Network Protocols changes.
6
To restart the ASM, click Restart ASM under the ASM Control heading in the navagation pane.
Enabling DNS
To enable the Domain Name System (DNS) and specify the DNS IP address:
1
In the navigation pane, select Network Protocols under the ASM Control heading.
The Simple Network Management Protocol (SNMP) window appears.
2
Scroll down to the DNS section (see Figure 18, Advanced Ethernet setup, on page 43).
Figure 21: DNS
3
In the DNS field [default: Disabled]: Select Enabled from the drop-down menu if a DNS server
will be used.
4
In the DNS server IP address 1, 2, and 3 fields [default: 0.0.0.0]: You can specify up to three
DNS server IP addresses once the DNS field is Enabled. Each IP address should contain integers
0 through 255, separated by periods.
5
Scroll to the bottom of the page and click Save.
NOTE:
You must restart the ASM to activate the Network Protocols changes.
6
46
To restart the ASM, select Restart ASM under the ASM Control heading in the navigation pane.
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SMTP
This section must be completed if a SMTP server is being used.
1
2
In the navigation pane, select Network Protocols under the ASM Control heading.
3
Scroll to the bottom of the page and click Save.
SMTP Server Host Name or IP Address field [no default]: If a DNS server is being used, type
the hostname of the SMTP Server. If a DNS server is not being used, type the IP Address
associated with the SMTP server.
Accessing the configuration window
Use the Configuration window to:
• Back up the ASM configuration
• Restore and Modifying the ASM configuration
To access the Configuration window:
1
In the navigation pane, select Configuration File under the ASM Control heading.
The Configuration window appears (see Figure 22, Configuration file, on page 47).
Figure 22: Configuration file
A copy of the ASM backup is stored on the S8500 Media Server. You can use this backup copy to restore
the RSA configuration in the event of damage or corruption. You also can modify the saved configuration
file before restoring it on the RSA.
Backing up the ASM configuration
You can download a copy of your current ASM configuration to the computer that is running the ASM
Web interface. Use this backup copy to restore your RSA configuration if it is accidentally changed or
damaged. Use it as a base that you can modify to configure multiple RSAs with similar configurations.
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To backup the ASM configuration:
1
2
3
4
5
6
7
Log in to the RSA. Refer to Connecting and logging in to the RSA for more information.
In the navigation pane, select Configuration File under the ASM Control heading.
In the Backup ASM Configuration section, select view the current configuration summary.
Verify that these are the settings that you want to save, then click Close.
In the Backup ASM Configuration section, click Backup.
Type a name for the backup and choose a location where the backup files will be stored.
Click on:
• For Windows Internet Explorer: Select Save this file to disk, and then OK.
• For Netscape Navigator: Select Save File.
Restoring and modifying the ASM
configuration
You can restore a saved configuration in full or you can modify key fields in the saved configuration
before restoring the configuration to your RSA. Modify the configuration file before restoring it helps
you set up multiple RSAs with similar configurations. You can quickly specify parameters that require
unique values such as names and IP addresses without having to enter common, shared information.
To restore or modify the saved configuration file:
1
2
3
4
Log in to the RSA. Refer to Connecting and logging in to the RSA for more information.
In the navigation pane, select Configuration File under the ASM Control heading.
In the Restore ASM Configuration section, click Browse.
Find and click on the configuration file. Click Open.
The file, including the full path name, appears in the box.
5
To modify the file before restoring, go to Step 6. To restore the file without modifying it, go to
Step 7.
6
To modify the file before restoring:
• Click Modify and Restore. A new window opens showing only the fields that can be
modified.
• Click the text box corresponding to the field you wish to change. Type the new data.
• To toggle between the view that you are modifying and the complete configuration view,
then click Toggle View.
• Once the changes to the configuration file have been made, click Restore Configuration
to restore the modified file.
• Continue with step 8.
7
8
To restore a file without modifying, click Restore.
After selecting Restore or Restore Configuration, a progress indicator appears.
A confirmation window opens when the update is completed successfully.
9
10
11
48
Click Restart ASM under the ASM Control heading and then click Restart.
Click OK to confirm that you would like to restart the RSA.
Click OK to close your current browser window.
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Restoring ASM defaults
NOTE:
You must have read/write privileges on your login ID to use this option.
You can use the Restore ASM section to restore the RSA to factory settings. See Figure 23, Restore
defaults, on page 49.
Figure 23: Restore defaults
! WARNING:
Executing the Restore ASM Defaults option removes the Avaya defaults. Avaya defaults can be
restored manually using the information found in the Avaya RSA Defaults section or by restoring
the Avaya default file. The Avaya default file can be found at http://support.avaya.com or on the
Communication Manager 2.0 CD for Linux Servers and Gateways. For instructions on restoring the
default file, see Restoring and modifying the ASM configuration.
! WARNING:
Executing the Restore ASM Defaults option removes all the modifications made to the RSA.
To restore ASM defaults:
1
Log into the RSA. For more information on how to log into the RSA, see Connecting and logging
in to the RSA on page 20.
CAUTION:
You will loose your Ethernet connection. All modifications and Avaya defaults are
removed and you will not be able to log into the RSA.
2
3
In the navigation pane, select Restore Defaults under the ASM Control heading.
Click Restore Defaults.
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Restoring the Avaya defaults
If you have ignored the warnings in Restoring ASM defaults or you need to reset the RSA card to Avaya
defaults:
1
On a Web browser, in the Address field, type http://support.avaya.com and download the
configuration file.
2
3
On a Web browser, select Launch Maintenance Web Interface on the server.
Under the Server Configurations heading, select Configure Server.
The Review Notices window appears.
4
Click Continue.
The Back Up Data window appears.
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5
Click Continue.
The Specify how you want to use this wizard window appears.
6
Select Continue individual services and click Continue.
The Notice window appears.
7
In the left menu, click Configure RSA.
The Configure Remote Supervisor Adapter (RSA) window appears.
8
9
10
11
In the LAN IP Address field, type 192.11.13.6.
In the Subnet Mask field, type 255.255.254.0 and click Change.
Plug the cross-over cable into the RSA card.
Proceed to Restoring and modifying the ASM configuration on page 48 and use the file you
downloaded in step 1.
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Restarting the RSA
Use the Restart ASM option to restart the RSA. While configuring the RSA, you will be prompted to use
this option to make changes permanent.
To restart the RSA:
NOTE:
You must have read/write privileges on your login ID to use this option.
1
Log into the RSA. For more information on how to log into the RSA see Connecting and logging
in to the RSA on page 20.
2
In the navigation pane, select Restart ASM under the ASM Control heading.
The Restart ASM window appears (see Figure 24, Restart ASM, on page 52).
Figure 24: Restart ASM
NOTE:
You will loose your Ethernet connection. Once the restart is completed, open a new
browser and log back into the RSA.
3
Click Restart.
Logging off the RSA
Use this option to log off:
• The RSA.
• ASM processor.
• Another remote server.
To log off the RSA:
1
2
52
In the navigation pane, select Log Off.
In the confirmation window, click Yes.
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Monitoring the S8500 using the RSA
Monitoring the S8500 using the RSA
The following information can be found under the Monitors heading (see Figure 25, System health, on
page 53):
• System Health:
• Monitors the temperature, voltage, and power readings of the S8500 Media Server
• View the fan health
• View the status of the operating system
• Event Logs:
• View the events recorded in the logs
• View the severity of the events
• VPD: This feature is not supported as part of the S8500 Media Server Configuration.
Figure 25: System health
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Viewing system health summary
Viewing system health summary
To view the System Health of the S8500 Media Server, select System Health under the Monitors
heading in the navigation pane. The following information appears under the System Health Summary:
• Server power: Indicates the server is either On or Off.
• Server state: Shows the current state of the S8500 Media Server.
A circle that indicates the overall health of the S8500 Media Server:
• Green: Indicates that the S8500 Media Server is operating normally
• Red circle with an X: One or more monitored parameters are abnormal.
• Yellow triangle with an exclamation point: One of more monitored parameters are abnormal.
If the circle is either red or yellow: more detailed information concerning the problem can be found in the
System Health Summary section.
Environmentals
The RSA monitors current temperature readings and threshold levels for various components of the
S8500 Media Server. To obtain more information about a specific value, click on the number associated
with the component under the Value field.
Temperature thresholds
The RSA tracks the current temperature readings and threshold levels for system components.
The temperatures section displays the values the RSA reacts to when reached or exceeded (see Figure 26,
System health temperatures, on page 54). The values are not programable and cannot be changed.
Figure 26: System health temperatures
NOTE:
You must check the temperature box under the Alerts section for a temperature alert to be
sent to the configured alert recipients.
When you click on a specific value associated with a component, a window similar to Figure 27, System
health temperature thresholds, on page 55 opens.
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Viewing system health summary
Figure 27: System health temperature thresholds
The reported temperatures for system components are measured in the following ranges:
• Warning Reset: If the temperature returns to a value below the warning reset value, the RSA
assumes that the temperature has returned to normal and does not generate any further alerts.
• Warning: If the temperature reaches or exceeds the value specified for a warning, an alert is
generated.
• Soft Shutdown: When the temperature reaches or exceeds the value specified for a soft
shutdown, a second temperature alert is sent and the RSA begins the shutdown of the S8500
Media Server. The shutdown will be an orderly operating-system shutdown. The S8500 Media
Server turns itself off when the shutdown completes.
• Hard Shutdown: When the temperature reaches or exceeds the value specified for a hard
shutdown, the S8500 Media Server immediately shuts down. The RSA sends out an alarm to the
configured alert recipients.
Voltage thresholds
The RSA sends an alert if any monitored power source voltage falls outside the specified operational
ranges.
The voltages section displays the values RSA reacts to when reached or exceeded (see Figure 28, System
health voltage, on page 55). The values are not programable and cannot be changed.
Figure 28: System health voltage
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Using the Avaya Remote Supervisor Adapter
Viewing system health summary
NOTE:
You must check the Voltage box under the Alerts section for a voltage alert to be sent to
the configured alert recipients.
When you click on a specific value associated with a component, the following window opens.
Figure 29: System health voltage thresholds
The reported voltages for the designated system components are measured in the following ranges:
• Warning Reset: If the voltage returns to a value below the warning reset value, the RSA assumes
that the voltage has returned to normal and does not generate any further alerts.
• Warning: If the voltage reaches or exceeds the value specified for a warning, an alert is
generated.
• Soft Shutdown: When the voltage reaches or exceeds the value specified for a soft shutdown a
second voltage alert is sent and the RSA begins the shutdown of the S8500 Media Server. The
shutdown will be an orderly O/S shutdown. The S8500 Media Server turns itself off when the
shutdown completes.
• Hard Shutdown: When the voltage reaches or exceeds the value specified for a hard shutdown,
the S8500 Media Server immediately shuts down. The RSA sends out an alarm to the configured
alert recipients.
Fan speed
The RSA monitors the fan running speed of the S8500 Media Server (see Figure 30, System health fan
speed, on page 57). The speed is express in a percentage of the maximum fan speed. A fan alert is
generated if the fan speed drops in an unacceptable level or the fan stops.
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The event log
Figure 30: System health fan speed
NOTE:
You must check the associated fan box under the Alerts section for that fan alert to be sent
to the configured alert recipients.
The event log
The Event Log page contains all entries that currently are stored in the server event log and POST event
log. Information concerning all remote access attempts and dial-out events is recorded in the RSA or
ASM processor event log.
Viewing the event log
The Remote Supervisor Adapter and ASM processor time stamps all events and logs them into the event
log. Information such as, all login attempts, dial-out attempts, memory errors, and bus failures are all
contained within the event log. Color indicators highlight the informational, warning, and error entries
To view the event log:
1
In the navigation pane, select Event Log under the Monitors heading.
The Event Log window appears (see Figure 31, Event log, on page 57).
Figure 31: Event log
2
Scroll down to view the complete contents of the event log.
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Vital product data
The event log consists of the following fields:
• Index: The assigned number that can be used to identify the entry.
• Sev: Three possible severities can be assigned to any given entry in the log:
• Informational: This low severity is assigned to entries in which you should take note.
• Warning: This severity level is assigned to any entry that could affect the performance of
the S8500 Media Server.
• Error: This severity level is assigned to any entry that needs immediate attention.
•
•
•
•
Source: The entity logging the event.
Date: The date of the entry into the event log.
Time: The time of the entry into the event log.
Text: A description of the nature of the event.
Clearing the event log
Size for the event log is limited. When the limit for the event log is exceeded, older entries are deleted in
a first-in, first-out order.
To clear the event log:
1
2
Scroll to the bottom of the Event Log window.
Click Clear Log.
Saving the event log
To save the current event log to a file:
1
2
Scroll to the bottom of the Event Log window and click Save Log as Text File.
3
A Save As window opens. Select the location on your computer that you want the file to be saved
in and click OK.
4
A Download Complete window opens when the file has been copied to the location specified on
the disk. You can use MicroSoft Excel to open the file for viewing.
A file download window opens that identifies the filename and the originating source. Click Save
in the file download window to proceed with the file download.
Vital product data
Upon S8500 Media Server startup, the RSA collects system, basic input/output (BIOS) information, and
server component vital product data (VPD) and stores it in non-volatile memory. The VPD page contains
key information about the remote managed server that the RSA is monitoring.
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Vital product data
Viewing vital product data
To view the VPD data for the S8500 Media Server:
1
2
Log into the RSA. For information, see Connecting and logging in to the RSA on page 20.
In the navagation pane, select Vital Product Data under the Monitors heading.
The VPD window appears (see Figure 32, Vital product data, on page 59).
Figure 32: Vital product data
3
Scroll down to view the VPD readings listed in the following tables.
Table 7: Machine level VPD
Field
Function
Machine type
Identifies the type of server the RSA is monitoring.
Machine model
Identifies the model number of the server the RSA is monitoring.
Serial number
Identifies the serial number of the server the RSA is monitoring.
UUID
Identifies the universal unique identifier (UUID), a 32-digit hexadecimal
number, of the server that the RSA is monitoring.
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Vital product data
Component level VPD
The VPD data for the components of the remote managed server appears in this section.
Table 8: Component level VPD data
Field
Function
Firmware Type
Identifies the ASM firmware component type: main application, boot ROM, or
remote control.
FRU Number
Identifies the field replaceable unit (FRU) number (a seven-digit alphanumeric
identifier) of each component.
Serial Number
Identifies the serial number of each component.
Mfg ID
Identifies the manufacturer ID for each component.
Slot
Identifies the slot number where the component is located.
Component activity log
You can find a record of component activity as listed in the following tables.
Table 9: Component activity log
Field
Function
FRU Number
Identifies the field replaceable unit (FRU) number (a seven-digit alphanumeric
identifier) of the component.
Serial Number
Identifies the serial number of the component.
Mfg ID
Identifies the manufacturer ID for the component.
Slot
Identifies the slot number where the component is located.
Action
Identifies the action taken by each component.
Timestamp
Identifies the date and time of each component action. The date displays in the
MM/DD/YY format. The time displays in the HH:MM:SS format.
POST/BIOS VPD
You can find the power-on self-test (POST) or basic input/output system BIOS firmware code VPD for
the remote managed server in this section.
Table 10: POST/BIOS VPD
60
Field
Function
Version
Indicates the version number of the POST/BIOS code.
Build level
Indicates the level of the POST/BIOS code.
Build date
Indicates when the POST/BIOS code was built
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Performing RSA tasks
ASM VPD
You can find vital product data for the RSA in this section.
Table 11: ASM vital product data
Field
Function
Firmware Type
Identifies the ASM firmware component type: main application, boot ROM, or
remote control.
Build ID
Identifies the build IDs of the application firmware and the startup ROM
firmware.
File Name
Identifies the file names of the application firmware and the startup ROM
firmware.
Released
Identifies the release dates of the application firmware and the startup ROM
firmware.
Revision
Identifies the revision numbers of the application firmware and the startup ROM
firmware.
Performing RSA tasks
The Tasks section allows you to view the S8500 Media Server power and restart activity, and to directly
control the S8500 Media Server. Using the Server Power / Restart Control option, you can perform the
following functions:
•
•
•
•
•
•
Power on server immediately
Power on server at a specified time
Power off server immediately
Shutdown O/S and then power off server
Shutdown O/S and then power restart server
Restart the server immediately
NOTE:
You must have read/write permissions to perform the functions under the Tasks heading.
Server power and restart activity
The Server Power and Restart Activity section displays the power state of the S8500 Media Server at the
time the Web screen was generated. See Figure 33, Server power/restart activity, on page 62.
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Performing RSA tasks
Figure 33: Server power/restart activity
Field entries within this section include:
• Power: System power on, system power off, or state unknown
• State: This field shows the state of the S8500 Media Server at the time the Web page was
generated. Possible states include:
•
•
•
•
•
•
•
•
System power off/state unknown
In POST
Stopped in POST (error detected)
Booted flash or system partition
Booting OS or in unsupported OS
In OS
CPUs held in reset
System power on/before POST
NOTE:
The restart counter is set to 0 (zero) if the RSA is defaulted to factory settings.
• Restart Count: This field shows the number of times the S8500 Media Server has been restarted.
• Power-on Hours: This field shows the number of hours the S8500 Media Server has been
powered on.
Accessing server power and restart control
You can power-on, power-off, and restart the S8500 Media Server using the Server Power / Restart
Control option on the RSA Web interface.
To access the Server Power / Restart Control option:
1
62
In the navigation pane, select Power/Restart under the Tasks heading. The Server Power/Restart
Control window appears (see Figure 34, Server power/restart control, on page 63).
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Performing RSA tasks
Figure 34: Server power/restart control
2
3
Scroll down to the Server Power / Restart Control section.
Select one of the following options:
• Power on Server Immediately: Click on this link to immediately power on the S8500 Media
Server.
• Power on Server at Specified Time: Click on this link to power the S8500 Media Server down at
a specific time. A new window opens that displays the current date and time. Enter the following
data:
• Time of day to power on the server: Type the time of day that you wish to power-on the
S8500 Media Server. Time of day must be in a 24 hour format (hh:mm).
• Date to power on server: Type the date that you wish to power-on the S8500 Media
Server.
CAUTION:
The following option does not shut down the O/S before the S8500 is powered off.
• Power off Server Immediately: Click on this link to immediately power off the S8500 Media
Server.
• Shutdown O/S and then Power Off Server: Click on this link to shut down the operating system
and then power off the S8500 Media Server.
• Shutdown O/S and then Restart Server: Click on this link to reboot the operating system and
restart the S8500 Media Server.
CAUTION:
The following option does not shut down the O/S before restarting the S8500 Media
Server.
• Restart the Server Immediately: Click on this link to reboot the S8500 Media Server.
NOTE:
A confirmation window appears when you choose to power on, power off, or restart the
S8500 Media Server.
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Performing RSA tasks
Updating RSA or BIOS firmware
This option updates the firmware of the RSA or the server (BIOS) in which it is installed. Updating the
firmware also enables the BIOS code, diagnostics, power backplane, front panel, and the serial peripheral
interface (SPI) of the server in which the RSA is installed.
If available, new RSA and BIOS firmware can be downloaded from http://support.avaya.com.
To update the RSA firmware:
1
Click on the file.
A download window opens.
2
Select the name and location for the file you are downloading and click OK.
A progress window opens as the files are transferred to the selected location. A confirmation
window opens when the transfer is completed.
3
4
Log in to the RSA. See Connecting and logging in to the RSA for log in instructions.
In the navigation pane, select Firmware Update under the Tasks heading.
The Update Firmware window appears (see Figure 35, Update firmware, on page 64).
Figure 35: Update firmware
5
6
7
Click Browse. Go to the saved location from step 3.
Click Open to select the cnetbrus.pkt file and have it appear in the box beside Browse.
Click Update to begin the firmware update. A progress window opens as the files are transferred
to temporary storage on the RSA.
A confirmation window opens when the transfer is complete.
8
Verify that the file in the confirmation window is the file that you wish to use for the update. If
you do not wish to continue with the update, click Cancel.
9
To continue with the firmware update, click Continue.
A progress window opens as the firmware on the RSA updates. A confirmation window appears
when the update is completed.
10
Repeat Step 4 through Step 9 each time to update the cnetmnus.pkt and cnetrgus.pkt files.
NOTE:
You should update all three components (cnetbrus.pkt, cnetmnus.pkt and cnetrgus.pkt)
from the Avaya support website before restarting the RSA.
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Performing RSA tasks
11
12
13
14
After you receive the confirmation window, click Restart to restart the RSA.
Click OK to continue with the restart.
Click OK to close the browser window.
Log in to the RSA. See Connecting and logging in to the RSA for log in instructions.
Accessing remote ASM
This feature is not supported as part of the S8500 Media Server Configuration.
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Performing RSA tasks
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Glossary
A
Glossary
A
ASM
Advanced System Management on the RSA provides an interface to view the health of monitored
components and configuration settings, and administer the settings for the RSA.
ART
Avaya Registration Tool is a web-based program that permits Avaya employees to perform product
registrations and related procedures automatically.
B
BIOS
Basic Input/Output System. A built-in software that knows what a computer can do without accessing
any programs from the disk. The BIOS contains all the code required to control the keyboard, display
screen, disk drives, and a number of miscellaneous functions.
D
DAST
Direct Access Storage Device. Another name for a disk drive.
L
Loader
An operating system utility that copies programs from a storage device to main memory where it can
be executed. In addition, the loader can replace a virtual address with a physical address.
O
Operating System
A software platform on which other programs, called software applications, can run. Also performs
key computer functions such as keyboard input and screen display. The O/S for the S8500 is Linux
Red Heat.
P
PFA
Predictive Failure Analysis monitors the hard disk for key device performance indicators that change
over time or exceed specified limits. A PFA notification generates an alert.
POST
Power On Self Test. A diagnostic testing sequence that is run by a computer’s BIOS when the power
is initially turned on. The POST determines if the RAM, disk drives, and other hardware components
are working properly.
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Glossary
P
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Index
A
Index
A
advanced Ethernet setup
setting, 42
advanced modem setting
assigning, 40
Advanced Modem Settings, 40
Auto answer, 41
Auto answer stop, 41
Caller ID string, 41
Dial postfix string, 40
Dial prefix string, 40
Escape guard, 41
Escape string, 41
Factory settings string, 41
Hangup string, 40
Initalization string, 40
Modem query, 40
alert fowarding, 33
alerts, 30
ASM configuration
backing up, 47
restoring and modifying, 48
ASM date and time
setting, 27
ASM defaults
restoring, 49
ASM Information, 25
ASM information
setting, 25
ASM navigation pane layout, 21
ASM VPD, 61
Authentication, 44
Avaya defaults
restoring, 50
B
Baud Rate, 40
BIOS firmware
updating, 64
Burned-in MAC address, 43
C
component activity log, 60
configuration summary
viewing, 24
configuration window
accessing, 47
configuring the ASM, 24
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November 2003
connecting to the RSA, 20
connecting/disconnecting cables, 13
conventions, 11
Create a Login Profile, 28
critical alerts, 35
D
Data Rate, 43
Date and Time, 27
date and time
setting, 27
Dedicated to ASM, 40
DHCP, 42
DNS
enabling, 46
downloading this book, 9
downloading updates from the Web, 9
Duplex, 43
E
environmentals, 54
Ethernet connection
configuring, 41
European Union standards, 10
event log
clearing, 58
saving, 58
viewing, 57
F
fan speed, 56
G
Gateway address, 42
global login settings
setting, 30
global remote alert settings
configuring, 33
H
Hostname, 42
69
Index
I
I
R
Interface, 42, 44
IP address, 42
remote alert recipient
adding, 32
configuring, 31
remote ASM
accessing, 65
Remote IP address, 44
restart control
accessing, 62
RSA
logging of, 52
restarting, 52
RSA firmware
updating, 64
RSA tasks
performing, 61
L
Loader Watchdog, 26
local events
setting, 38
Local IP address, 44
Locally administered MAC address, 43
logging in to the RSA, 20
Logging off, 52
login profile
creating, 28
login profiles, 28
S
M
Maximum transmission unit, 43
monitored alerts
customizing, 34
monitored local events, 37
Monitoring the S8500 with RSA, 53
N
navigation pane layout, 21
network interfaces, 41
network protocols, 45
NMI Reset Delay, 27
O
O/S Watchdog, 26
P
Parity, 40
Post Watchdog, 26
POST/BIOS VPD, 60
Power Off Delay, 26
PPP Access Over the Serial Port, 44
safety labels, 12
safety precautions, 13
security alert labels, 12
serial port, 39
configuring, 39
server power
accessing, 62
server power and restart activity, 61
server time-outs
setting, 26
SMTP, 47
SNMP agents and traps
enabling, 45
standards compliance, 10
static IP configuration
setting, 42
Stop Bits, 40
Subnet Mask, 44
Subnet mask, 42
system alerts, 37
System Health Summary
environmentals, 54
fan speed, 56
temperature thresholds, 54
viewing, 54
voltage thresholds, 55
system information
setting, 24
system settings, 24
T
technical assistance, 18
temperature thresholds, 54
trademarks and service marks, 16
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Index
V
V
vital product data, 58
ASM VPD, 61
component activity log, 60
component level VPD, 60
performing RSA tasks, 61
POST/BIOS VPD, 60
viewing, 59
voltage thresholds, 55
W
warning alerts, 35
Web browser requirements, 19
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71
Index
W
72
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