Avaya V880 Personal Computer User Manual

Avaya Call Management System
Sun Fire V880 Computer
Hardware Installation, Maintenance, and
Troubleshooting
585-215-116
Issue 2.0
June 2004
© 2004 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc.
can assume no liability for any errors. Changes and corrections to the
information in this document may be incorporated in future releases.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions
to the original published version of this documentation unless such
modifications, additions, or deletions were performed by Avaya.
Customer and/or End User agree to indemnify and hold harmless Avaya,
Avaya's agents, servants and employees against all claims, lawsuits,
demands and judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation to the extent
made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked
Web sites and does not necessarily endorse the products, services, or
information described or offered within them. We cannot guarantee that
these links will work all of the time and we have no control over the
availability of the linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well as information
regarding support for this product, while under warranty, is available
through the following Web site:
http://www.avaya.com/support
Preventing toll fraud
"Toll fraud" is the unauthorized use of your telecommunications system
by an unauthorized party (for example, anyone who is not a corporate
employee, agent, subcontractor, or person working on your company's
behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll Fraud
Intervention Hotline at +1-800-643-2353 for the United States and
Canada. For additional support telephone numbers, see the Avaya Web
site:
http://www.avaya.com/support
Providing telecommunications security
Telecommunications security (of voice, data, and video communications)
is the prevention of any type of intrusion to (that is, either unauthorized or
malicious access to or use of) your company's telecommunications
equipment by some party.
Your company's "telecommunications equipment" includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, "networked equipment").
An "outside party" is anyone who is not a corporate employee, agent,
subcontractor, or person working on your company's behalf. Whereas, a
"malicious party" is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based) or asynchronous (character-, message-, or
packet-based) equipment or interfaces for reasons of:
•
Use (of capabilities special to the accessed equipment)
•
Theft (such as, of intellectual property, financial assets, or
toll-facility access)
•
Eavesdropping (privacy invasions to humans)
•
Mischief (troubling, but apparently innocuous, tampering)
•
Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your
company (including, but not limited to, human and data privacy,
intellectual property, material assets, financial resources, labor costs, and
legal costs).
Your responsibility for your company's telecommunications
security
The final responsibility for securing both this system and its networked
equipment rests with you, an Avaya customer's system administrator,
your telecommunications peers, and your managers. Base the fulfillment
of your responsibility on acquired knowledge and resources from a
variety of sources, including, but not limited to:
•
Installation documents
•
System administration documents
•
Security documents
•
Hardware-/software-based security tools
•
Shared information between you and your peers
•
Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
•
Your Avaya-provided telecommunications systems and their
interfaces
•
Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
•
Any other equipment networked to your Avaya products.
Trademarks
Avaya is a trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Document ordering information:
Avaya Publications Center
Voice:
+1-207-866-6701
1-800-457-1764 (Toll-free, U.S. and Canada only)
Fax:
+1-207-626-7269
1-800-457-1764 (Toll-free, U.S. and Canada only)
Write:
Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
Web:
http://www.avaya.com/support
E-mail:
totalware@gwsmail.com
Order:
Document No. 585-215-116, Issue 2.0
June 2004
For the most current versions of documentation, go to the Avaya support
Web site:
http://www.avaya.com/support
COMPAS
This document is also available from the COMPAS database. The
COMPAS ID for this document is 91851.
Avaya support
Avaya provides a telephone number for you to use to report problems or
to ask questions about your contact center. The support telephone
number is 1-800-242-2121 in the United States. For additional support
telephone numbers, see the Avaya Web site:
http://www.avaya.com/support
Avaya Call Management System
Sun Fire V880 Computer
Hardware Installation, Maintenance, and Troubleshooting
Contents
Preface
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reasons for reissue . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . .
Availability . . . . . . . . . . . . . . . . . . . . . . . . .
Related documentation . . . . . . . . . . . . . . . . . . .
Change description . . . . . . . . . . . . . . . . . . . .
Software documents . . . . . . . . . . . . . . . . . . .
Administration documents . . . . . . . . . . . . . . . . .
Avaya CMS upgrade documents . . . . . . . . . . . . . .
Base load upgrades . . . . . . . . . . . . . . . . . .
Platform upgrades and data migration . . . . . . . . . .
Avaya Call Management System Upgrade Express (CUE)
Hardware documents . . . . . . . . . . . . . . . . . . .
Communication Manager documents . . . . . . . . . . . .
Documentation Web sites . . . . . . . . . . . . . . . . .
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Support . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation
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Preparing for installation . . .
Safety precautions . . . . .
System precautions . . . . .
Required tools . . . . . . .
Electrical specifications . . .
Physical specifications . . .
Service access specifications
Environmental specifications .
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Unpacking and inventorying the equipment
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Parts list . . . . . . . . . . . . . . . .
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Computer layout . . . . . . . . . . . .
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Front panel . . . . . . . . . . . . . .
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Back panel . . . . . . . . . . . . . .
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Hardware options . . . . . . . . . . . .
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Rack mounting . . . . . . . . . . . . .
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Setting up power . . . . . . . . . . . . .
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Peripheral connectivity . . . . . . . . . .
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Parts list . . . . . . . . . . . . . . . . .
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Connecting the monitor, keyboard, and mouse .
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Issue 2.0 June 2004
3
Contents
Connecting the remote console modem . . . . .
Connecting the RSC for remote access (optional)
Connecting the switch link . . . . . . . . . . .
Turning on the system and verifying POST . . .
Identifying installed PCI cards . . . . . . . . . .
Setting the remote console modem options . . .
Sportster 33.6 faxmodem options . . . . . . .
Paradyne Comsphere 3910 modem options . .
Recommended options . . . . . . . . . . .
Option buttons . . . . . . . . . . . . . . .
Setting the options . . . . . . . . . . . . .
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Turning the system over for provisioning . . . . . .
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Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49
Precautions . .
Computer layout
Front panel . .
Rear panel . .
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Turning the computer off and on.
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Accessing components inside the computer .
Opening and removing a side door . . . .
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Replacing and closing a side door . . . .
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Using an ESD wrist strap . . . . . . . . .
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Maintaining PCI cards . . . . . . . . . .
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Required references . . . . . . . . . .
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Precautions . . . . . . . . . . . . . . .
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PCI card configuration. . . . . . . . . .
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Maintaining hot-plug PCI cards . . . . .
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PCI slot LEDs for hot-plug operation . .
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Preparing a hot-plug card for removal .
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Removing a hot-plug PCI card . . . .
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Installing a hot-plug PCI card . . . . .
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Configuring the new or replacement card .
Replacing the graphics card . . . . . . . . .
Installing the XVR-100 software packages . .
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Replacing older Dual Ethernet and Dual SCSI cards .
Maintaining HSI/P cards . . . . . . . . . . . . . . .
Replacing an HSI/P card . . . . . . . . . . . . .
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Installing the first HSI/P card or a pair of HSI/P cards .
Installing HSI/P software and patches . . . . . . . .
Setting up the switch link for each ACD . . . . . . .
Adding a second HSI/P card . . . . . . . . . . . .
Replacing the RSC card . . . . . . . . . . . . . . . .
Required references . . . . . . . . . . . . . . . . .
Replacing the RSC card . . . . . . . . . . . . . . . .
Maintaining disk drives . . . . . . . . . . . . . . . . .
Disk drive compatibility with CMS loads . . . . . . . .
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4 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Contents
Prerequisites . . . . . . . . . . . . . . . . . . . .
Disk drive configurations . . . . . . . . . . . . . .
Required references . . . . . . . . . . . . . . . .
Replacing disk drives . . . . . . . . . . . . . . . .
Replacing a single boot disk or replacing data disks
Replacing both boot disks . . . . . . . . . . . . .
Setting up replacement disk drives . . . . . . . .
Partitioning replacement disk drives . . . . . . . .
Adding disk drives (optional) . . . . . . . . . . . . .
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Replacing the DVD-ROM drive . . . . . . . . . . . .
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Maintaining tape drives . . . . . . . . . . . . . . . .
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Tape drive compatibility . . . . . . . . . . . . . . .
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Ordering tapes . . . . . . . . . . . . . . . . . . .
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Cleaning the tape drive . . . . . . . . . . . . . . .
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Replacing the internal tape drive . . . . . . . . . . .
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Adding and removing an external tape drive for data migration.
Maintaining CPU/Memory boards . . . . . . . . . . . . . . .
CPU and memory configurations . . . . . . . . . . . . . . .
Checking the current memory and CPU configuration . . . . .
Shutting down the system . . . . . . . . . . . . . . . . . .
Removing a CPU/Memory board . . . . . . . . . . . . . . .
Replacing memory . . . . . . . . . . . . . . . . . . . . .
Installing a CPU/Memory board . . . . . . . . . . . . . . .
Restarting the system . . . . . . . . . . . . . . . . . . . .
Replacing a power supply . . . . . . . . . . . . . . . . . . .
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99
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108
112
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119
122
126
126
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127
128
131
136
136
137
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139
140
142
145
147
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
151
Using the remote console . . . . . . . . . . . . . . . . . .
Redirecting the console using Solaris . . . . . . . . . . .
Redirecting the local console to the remote console . . .
Redirecting the remote console back to the local console .
Redirecting the console using OpenBoot mode . . . . . . .
Redirecting the local console to the remote console . . .
Redirecting the remote console back to the local console .
Using the RSC . . . . . . . . . . . . . . . . . . . . . . .
Redirecting the local console to the RSC . . . . . . . . . .
Redirecting the RSC to the local console . . . . . . . . . .
Tools . . . . . . . . . . . . . . .
Using the prtdiag command . . . .
Using the cfgadm command . . . .
System messages . . . . . . . .
OpenBoot PROM firmware tests . .
Using the OpenBoot PROM tests
Test descriptions . . . . . . . .
Probing disk drives . . . . . . .
Probing all media devices . . . .
OpenBoot diagnostic tests . . . . .
POST diagnostic messages . . . .
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152
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159
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161
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165
166
167
167
168
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170
172
175
Issue 2.0 June 2004
5
Contents
Memory failure . . . . . . . .
OpenBoot initialization commands
Diagnosing LED patterns . . . .
Front panel LEDs . . . . . . .
PCI slot LEDs . . . . . . . .
Power supply LEDs . . . . .
Disk drive LEDs . . . . . . .
Tape drive LEDs . . . . . . .
Sun Validation Test Suite (VTS) .
Prerequisites . . . . . . . . .
Using SunVTS . . . . . . . .
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Troubleshooting disk drives and DVD-ROM drives .
Troubleshooting tape drives . . . . . . . . . . . .
Checking tape status . . . . . . . . . . . . . .
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175
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177
177
179
181
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185
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185
186
189
189
191
192
192
193
195
196
198
200
Glossary
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203
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
205
Reassigning device instance numbers for tape devices
Recovery procedures . . . . . . . . .
Preserving data after a system failure
Loss of power. . . . . . . . . . . .
Probe command warnings . . . . . .
Reseating HSI/P cards . . . . . . .
Resetting a device alias . . . . . . .
Remote console port problems . . .
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6 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Preface
Avaya Call Management System Sun Fire V880 Computer Hardware Installation,
Maintenance, and Troubleshooting is written for technicians who install and maintain call
center applications such as Avaya Call Management System (CMS).
Note:
Note:
The Sun Fire V880 computer is compatible with CMS R3V11 and later.
Reasons for reissue
Issue 2.0 of this document was changed for the following reasons:
●
To add information about the new DAT 72 tape drive.
●
To note that CMS R12 does not support X.25 switch links (see Connecting the switch
link on page 34).
●
To update information that the newer Dual FastEthernet and Dual SCSI card supports
hot plug operation (see Maintaining hot-plug PCI cards on page 62).
●
To update the tape ordering procedures (see Ordering tapes on page 126).
●
To make general wording and format corrections.
Issue 1.1 of this document was changed for the following reasons:
●
To add information about the new Dual FastEthernet and Dual SCSI card. This card is
replacing the SunSwift card. See the following sections for more information:
- Computer layout on page 24
- Peripheral connectivity on page 29
- Parts list on page 30
- Computer layout on page 51
- PCI card configuration on page 61
●
To update the remote console setup procedure (see Setting the remote console modem
options on page 41).
Issue 2.0 June 2004
7
Preface
●
To add a procedure for installing the XVR-100 graphic accelerator card software (see
Installing the XVR-100 software packages on page 75).
●
To update the tape ordering procedures (see Ordering tapes on page 126).
●
To make general wording and format corrections.
Organization
This document is organized as follows:
●
Installation on page 17 - Describes how to assemble the computer, connect external
devices, and turn on the computer.
●
Maintenance on page 49 - Describes how to maintain the computer.
●
Troubleshooting on page 145 - Describes how to troubleshoot the computer.
●
Glossary on page 199
●
Index on page 201
8 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Availability
Availability
Copies of this document are available from one or both of the following sources:
Note:
Note:
Although there is no charge to download documents through the Avaya Web
site, documents ordered from the Avaya Publications Center must be
purchased.
●
The Avaya online support Web site, http://www.avayadocs.com
●
The Avaya Publications Center, which you can contact by:
Voice:
+1-207-866-6701
+1-800-457-1764 (Toll-free, U.S. and Canada only)
Fax:
+1-207-626-7269
+1-800-457-1764 (Toll-free, U.S. and Canada only)
Mail:
GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
E-mail:
totalware@gwsmail.com
Issue 2.0 June 2004
9
Preface
Related documentation
You might find the following Avaya CMS documentation useful. This section includes the
following topics:
●
Change description on page 10
●
Software documents on page 10
●
Administration documents on page 11
●
Avaya CMS upgrade documents on page 11
●
Hardware documents on page 13
●
Communication Manager documents on page 13
●
Documentation Web sites on page 14
Change description
For information about the changes made in Avaya CMS R12, see:
●
Avaya Call Center 2.1 and CMS Release 12 Change Description, 07-300197
Software documents
For more information about Avaya CMS software, see:
●
Avaya Call Management System Release 12 Software Installation, Maintenance, and
Troubleshooting Guide, 585-215-117
●
Avaya CMS Open Database Connectivity, 585-780-701
●
Avaya Call Management System Release 12 LAN Backup User Guide, 585-215-721
●
Avaya Call Management System Release 12 External Call History Interface, 07-300064
●
Avaya CMS Custom Reports, 585-215-822
●
Avaya CMS Forecast, 585-215-825
●
Avaya Visual Vectors Release 12 Installation and Getting Started, 07-300069
●
Avaya Visual Vectors Release 12 User Guide, 07-300200
●
Avaya Business Advocate Release 12 User Guide, 07-300063
●
Avaya CMS Release 12 Report Designer User Guide, 07-300068
10 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Related documentation
Administration documents
For more information about Avaya CMS administration, see:
●
Avaya Call Management System Release 12 Administration, 07-300062
●
Avaya Call Management System Database Items and Calculations, 07-300011
●
Avaya CMS Supervisor Release 12 Reports, 07-300012
●
Avaya CMS Supervisor Release 12 Installation and Getting Started, 07-300009
●
Avaya Call Management System High Availability User Guide, 07-300065
●
Avaya Call Management System High Availability Connectivity, Upgrade and
Administration, 07-300065
Avaya CMS upgrade documents
There are several upgrade paths supported with Avaya CMS. There is a document
designed to support each upgrade. None of the following upgrade documents are available
from the publications center.
This section includes the following topics:
●
Base load upgrades on page 11
●
Platform upgrades and data migration on page 12
●
Avaya Call Management System Upgrade Express (CUE) on page 12
Base load upgrades
Use a base load upgrade when upgrading CMS to the latest load of the same version (for
example, R3V9 ak.g to R3V9 al.k). A specific set of instructions is written for the upgrade
and is shipped to the customer site with the CMS software CD-ROM as part of a Quality
Protection Plan Change Notice (QPPCN).
For more information about base load upgrades, see:
●
Avaya CMS R12 Base Load Upgrades
Issue 2.0 June 2004
11
Preface
Platform upgrades and data migration
Use a platform upgrade when upgrading to a new hardware platform (for example,
upgrading from a SPARCserver 5 to a Sun Blade 150). The new hardware platform is
shipped from the Avaya factory with the latest CMS load. Therefore, as part of the upgrade
you will have the latest CMS load (for example, R3V9 to R12 or the latest load of the same
CMS version). For R12, a specific set of instructions is written for the upgrade and is
shipped to the customer site with the new hardware.
For more information about platform upgrades and data migration, see:
●
Avaya Call Management System Release 12 Platform Upgrade and Data Migration,
07-300067
Avaya Call Management System Upgrade Express (CUE)
Use CUE in the following conditions:
●
CMS is being upgraded from an earlier version (for example R3V6) to the latest version
(for example, R12).
●
The hardware platform is not changing.
A specific set of upgrade instructions is written for the upgrade and is shipped to the
customer site with the CUE kit.
For more information about CUE upgrades, see:
●
Avaya Call Management System (CMS) Release 12 CMS Upgrade Express (CUE)
Customer Requirements, 07-300010
●
Avaya Call Management System Release 12 Sun Blade 100 Workstation CMS Upgrade
Express
●
Avaya Call Management System Release 12 Sun Blade 100 Workstation Mirrored
System CMS Upgrade Express
●
Avaya Call Management System Release 12 Sun Enterprise 3500 Computer CMS
Upgrade Express
●
Avaya Call Management System Release 12 Sun Enterprise 3500 Computer Mirrored
System CMS Upgrade Express
●
Avaya Call Management System Release 12 Sun Fire V880 Computer CMS Upgrade
Express
12 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Related documentation
Hardware documents
For more information about Avaya CMS hardware, see:
●
Avaya Call Management System Sun Fire V880 Computer Hardware Installation,
Maintenance, and Troubleshooting, 585-215-116
●
Avaya Call Management System Sun Fire V880 Computer Connectivity Diagram,
585-215-612
●
Avaya Call Management System Sun Blade 100/150 Computer Hardware Installation,
Maintenance, and Troubleshooting, 585-310-783
●
Call Management System Sun Blade 100/150 Computer Connectivity Diagram,
585-310-782
●
Avaya Call Management System Sun Enterprise 3500 Computer Hardware Installation,
Maintenance, and Troubleshooting, 585-215-873
●
Call Management System Sun Enterprise 3500 Computer Connectivity Diagram,
585-215-877
●
Avaya Call Management System Terminals, Printers, and Modems, 585-215-874
Communication Manager documents
For more information about Avaya CMS communication servers, see:
●
Avaya Call Management System Switch Connections, Administration, and
Troubleshooting, 585-215-876
●
Avaya Communication Manager Call Center Software - Call Vectoring and Expert Agent
Selection (EAS) Guide, 07-300186
●
Avaya Communication Manager Call Center Software - Automatic Call Distribution
(ACD) Guide, 07-300185
●
Avaya Communication Manager Call Center Software - Basic Call Management System
(BCMS) Operations, 07-300061
Issue 2.0 June 2004
13
Preface
Documentation Web sites
For product documentation for all Avaya products and related documentation, go to http://
www.avayadocs.com. Additional information about new software or hardware updates will
be contained in future issues of this book. New issues of this book will be placed on the
Web site when available.
Use the following Web sites to view related support documentation:
●
Information about Avaya products and service
http://www.avaya.com
●
Sun hardware documentation
http://docs.sun.com
●
Okidata printer documentation
http://www.okidata.com
●
Informix documentation
http://www.informix.com
●
Tivoli Storage Manager documentation
http://www.tivoli.com
14 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Support
Support
Contacting Avaya technical support
Avaya provides support telephone numbers for you to report problems or ask questions
about your product.
For United States support:
1- 800- 242-2121
For international support:
See the 1-800 Support Directory listings on the Avaya Web site.
Escalating a technical support issue
Avaya Global Services Escalation Management provides the means to escalate urgent
service issues. For more information, see the Escalation Management listings on the
Avaya Web site.
Issue 2.0 June 2004
15
Preface
16 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Installation
This section describes how to install the computer and related peripheral equipment. Use
the following table to check off each required procedure after completion.
Procedure
Completed
Preparing for installation on page 18
Unpacking and inventorying the equipment on page 22
Setting up power on page 28
Peripheral connectivity on page 29
Connecting the monitor, keyboard, and mouse on page 31
Connecting the remote console modem on page 32
Connecting the RSC for remote access (optional) on page 33
Connecting the switch link on page 34
Turning on the system and verifying POST on page 35
Identifying installed PCI cards on page 39
Setting the remote console modem options on page 41
Turning the system over for provisioning on page 48
Issue 2.0 June 2004
17
Installation
Preparing for installation
This section contains the following information that will help you prepare for the computer
installation:
●
Safety precautions on page 18
●
System precautions on page 19
●
Required tools on page 19
●
Electrical specifications on page 20
●
Physical specifications on page 20
●
Service access specifications on page 21
●
Environmental specifications on page 21
Safety precautions
For your protection, observe the following safety precautions when setting up your
equipment:
●
Follow all cautions, warnings, and instructions that are marked on the equipment.
●
Never push objects of any kind through openings in the equipment. Objects could touch
dangerous voltage points or short out components, resulting in fire or electric shock.
●
When moving the computer, be careful not to unplug any power or data cables.
●
Refer servicing of equipment to qualified personnel.
●
To protect both yourself and the equipment, observe the following precautions.
Item
Problem
Precaution
Wrist or
foot strap
ESD
Wear a conductive wrist strap or foot
strap when handling printed circuit
boards.
Cover
panels
System
damage and
overheating
Reinstall all cabinet cover panels after
you perform any service work on the
system.
Card slot
filler
panels
System
damage and
overheating
Make sure that a filler panel is installed
on all empty card slots.
18 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Preparing for installation
System precautions
Ensure that the voltage and frequency of the power outlet that is used matches the
electrical rating labels on the equipment.
Wear antistatic wrist straps when handling any magnetic storage devices, CPU/Memory
boards, or other printed circuit boards.
The computer has three autoranging power supplies that use nominal input voltages
of 100 to 240 V AC at 47 to 63 Hz. Sun products are designed to work with single-phase
power systems with a grounded neutral conductor. To reduce the risk of electric shock, do
not plug Sun products into another type of power source. Contact your facilities manager
or qualified electrician if you are unsure of what type of power is supplied to your building.
Avaya recommends that you use one of the following power schemes:
●
Connect the computer using two (2) 2KVA Uninterruptible Power Supplies (UPS) (or
equivalent), each powered by a nonswitched, dedicated, 15-amp circuit. Connect two of
the power supplies to one UPS, and the third power supply to the second UPS. The
monitor and external peripherals can also be connected to the second UPS.
●
If not using a UPS, each power supply should be connected to a nonswitched,
dedicated, 15-amp circuit. The monitor and external peripherals should be connected to
a separate circuit.
Each of the following items require a separate power cord:
●
Power supplies in the computer (3 power cords)
●
External peripherals
●
Monitor
!
WARNING:
WARNING:
Do not make mechanical or electrical modifications to the cabinet. Sun
Microsystems is not responsible for regulatory compliance of modified
cabinets.
Required tools
You need the following tools to do the installation:
●
Phillips #2 screwdriver
●
Needle-nose pliers
●
ESD grounding wrist strap
●
Antistatic mat
Issue 2.0 June 2004
19
Installation
Electrical specifications
Parameter
Value
Input
● Nominal voltage range
● Maximum current AC RMS
● AC operating range
● Nominal frequencies
●
●
●
●
100-240 V AC, autoranging
15.0 A @100 VAC (each power supply)
90-264 V rms, 47-63Hz
50 Hz or 60 Hz
Maximum DC power output
2240 W
Maximum AC power consumption
3000 W
Maximum heat dissipation
10308 BTU/hr
Volt-ampere rating
1515 VA with 1120 Watt load (PF=0.99)
Wall plug type
● United States
● Non-United States
CPU plug type
●
●
NEMA 5-15P
Power cords must be obtained locally
IEC 320
Physical specifications
Parameter
English value
Metric value
Height (with casters)
28.1 inches
71.4 centimeters
Width
18.9 inches
48.0 centimeters
Depth
32.9 inches
83.6 centimeters
Weight (min-max)1
194-288 pounds
88-130.6 kilograms
Power cords
8.2 feet
2.5 meters
1. The actual weight depends on the installed options.
20 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Preparing for installation
Service access specifications
Parameter
English value
Metric value
Front
36 inches
91 centimeters
Rear
36 inches
91 centimeters
Left
36 inches
91 centimeters
Right
36 inches
91 centimeters
Environmental specifications
For the most reliable system operation:
●
The room must have sufficient air conditioning capacity to support the cooling needs of
the entire system.
●
The air conditioning system must have controls that prevent excessive temperature
changes.
●
Do not turn on the computer until it has acclimated to the room temperature for at
least 24 hours.
Follow the guidelines in the table below for temperature, humidity, and altitude limits for
units in operation and for units that are not in operation (that is, units that are in transit or in
storage).
Parameter
Operating
(in service)
Nonoperating
(not in service)
Temperature
41°F to 95°F (5°C to 35°C)
IEC 68-2-1, 68-2-2
-4°F to 140°F (-20°C to 60°C)
IEC 68-2-1, 68-2-2
Humidity
(max)
20% to 80% RH
noncondensing; 27°C max wb
IEC 68-2-2, 68-2-3
93% RH
noncondensing at 40°C
IEC 68-2-2, 68-2-3
Altitude (max)
10,000 feet (3 kilometers)
IEC 68-2-40, 68-2-41
40,000 feet (12 kilometers)
IEC 68-2-40, 68-2-41
Issue 2.0 June 2004
21
Installation
Unpacking and inventorying the equipment
!
WARNING:
Never move the system when the power is on. Excessive movement can
cause catastrophic disk drive failure. Always turn the power off before
moving cabinets.
!
WARNING:
Always wear an electrostatic discharge (ESD) wrist strap when handling
internal components.
WARNING:
WARNING:
! CAUTION:
CAUTION:
Always have up-to-date system backups before turning the computer off and
moving the computer.
Inspect all shipping cartons for evidence of physical damage. If a shipping carton is
damaged, request that the carrier representative be present before the carton is opened.
Unpack the computer and the associated peripheral equipment. Compare the contents of
the carton to the shipping inventory list to verify that all equipment was delivered.
In the United States, contact Avaya technical support if any parts are defective on arrival.
Contact Avaya customer service if any parts are missing.
Outside of the United States, contact your Avaya representative or distributor if any parts
are missing or defective.
This section includes the following topics:
●
Parts list on page 23
●
Computer layout on page 24
●
Hardware options on page 27
●
Rack mounting on page 27
22 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Unpacking and inventorying the equipment
Parts list
Verify that you have the following components before you begin the installation:
!
Important:
Important:
DO NOT install internal hardware shipped loose with the Sun machine at
this time. This will be done under the direction of the CMS Provisioning
Engineer at a scheduled appointment time.
●
Sun Fire V880 cabinet (including installed cards and disk drives)
●
Computer power supply AC power cords (3)
●
Monitor, cable, and monitor AC power cord
●
USB keyboard and cable
●
USB mouse and cable
●
A package of blank tapes for backups
●
One tape that contains the Avaya factory configuration CMSADM filesystem backup
●
Category 5 LAN cable
●
Modem and cables
●
Keys
●
Sun and CMS software
Note:
Note:
Starting around June, 2004, CMS servers will no longer ship with tape drive
cleaning tapes. Avaya recommends that customers purchase at least one
cleaning tape as soon as the server is installed and in service.
Issue 2.0 June 2004
23
Installation
Computer layout
Familiarize yourself with the layout of the computer. The minimum configuration for the
computer is as follows:
●
One CPU/Memory board (with two UltraSPARC lIl processors and 4-GB memory)
●
Four disk drives, mirrored two plus two
●
One built-in ethernet port
●
One graphics PCI card installed in slot 7
●
Either:
- One SunSwift PCI card installed in slot 0, or
- One Dual FastEthernet and Dual SCSI card installed in slot 0
●
Three power supplies and power cords
●
One DVD-ROM drive
●
One tape drive
●
Two USB ports
●
One serial port
24 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Unpacking and inventorying the equipment
Front panel
The following figure shows the front of the computer with the disk drive door open.
Tape drive
Disk drive
slots
v880_front.cdr
Issue 2.0 June 2004
25
Installation
Back panel
The following figure shows the back panel of the computer.
(Graphics card)
(not used)
(SunSwift card, or
Dual FastEthernet
and Dual SCSI card)
Power supply 1
Power cord
strain relief ties
v880_rear.cdr
26 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Unpacking and inventorying the equipment
Hardware options
The following table lists the hardware options for the computer.
.
Option
Quantity
Comments
Minimum
Maximum
CPU/Memory
boards
1
4
The minimum configuration is one CPU/
Memory board. Each board has two CPU
modules and 4-GB memory.
PCI I/O cards
2
7
There are nine slots, but only seven slots
may be used. For a listing of where the PCI
cards can be installed, see PCI card
configuration on page 58.
Disk drives
4
6
A pair of data disks can be added to the
system. This will be offered in the future.
Rack mounting
The computer can be rack mounted. For information about rack mounting, see Sun
Fire 880 Server Rackmounting Guide at the Sun documentation Web site:
http://docs.sun.com
Note:
Note:
When rack mounting the computer, the technician must remove all CPU/
Memory boards, all power supplies, all CPU fan trays, and all I/O fan trays,
as described in the rack mounting guide.
Issue 2.0 June 2004
27
Installation
Setting up power
To set up the AC power:
1. Locate the key switch, insert the key, and turn the key switch to the Forced Off position.
See the following figure.
2. Connect the IEC 320 end of each power cord to the AC connector of each power
supply.
For installations outside of the United States and Canada, obtain three power cords for
your local configuration.
3. Route the power cord through the strain-relief tie-wrap loop located to the right of the
supply. Tighten the tie-wrap to secure the connection.
4. Plug the power cords from the computer using one of the following schemes:
●
Connect the computer using two (2) 2KVA Uninterruptible Power Supplies (UPS) (or
equivalent), each powered by a nonswitched, dedicated, 15-amp circuit. Connect
two of the power supplies to one UPS, and the third power supply to the second
UPS. The monitor and external peripherals can also be connected to the second
UPS.
●
If not using a UPS, each power supply should be connected to a nonswitched,
dedicated, 15-amp circuit. The monitor and external peripherals should be
connected to a separate circuit.
!
Important:
Important:
Do not turn on power at this time.
28 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Peripheral connectivity
Peripheral connectivity
The following figure shows in general how equipment is connected to the computer. The
callouts are described in Parts list on page 30.
X.25 switch links
External SCSI devices
Black Box
C
RS-449 - RS-232
interface converter
One HSI/P card is used
for up to four ACDs.
A second HSI/P card is
needed for five to eight ACDs.
B
Black Box
C
RS-449 - RS-232
interface converter
For detailed switch link connectivity, see
CMS Switch Connections, Administration,
and Troubleshooting, 585-215-876
System console
A
L
M Monitor
K
D
SunSwift
card, or
Ethernet
Dual FastEthernet
port
and Dual SCSI card
USB
port
Keyboard
SCSI port
HSI/P
card
USB
port
P Mouse
O
External SCSI
tape drive
for data
migration only
Graphics
card
FastEthernet
card
N
E
Ethernet port for switch link, R7 and later
(supports up to eight ACDs)
For detailed switch link connectivity, see
CMS Switch Connections, Administration,
and Troubleshooting, 585-215-876
Optional ethernet port (two cards maximum)
AC power
RSC
card
Serial
Port A
S M E
e o t
r d h
Built-in
TPE Fast
Ethernet
Interface
F
Network
hub
To serial
terminals, printers,
and modems
G
F
Required telephone
line to remote
maintenance center
J
Modem
I
H
Optional telephone
line to remote
maintenance center
Remote console
Optional
ethernet
link for
services
access
NTS
To customer
network for
CMS Supervisor,
network printers,
and LAN backup
For detailed network hub and NTS
connectivity, see CMS Terminals,
Printers, and Modems, 585-215-874
Ethernet LAN connections
sunfire880conn.cdr
Issue 2.0 June 2004
29
Installation
Parts list
The following table lists the parts that are required to connect most of the external devices
to the computer. For information about connecting terminals, printers, and modems to the
computer, see Avaya CMS Terminals, Printers, and Modems. For information about switch
connections for CMS, see Avaya Call Management System Switch Connections,
Administration, and Troubleshooting.
Connectivity
diagram call
out
Comcode or
part of
comcode
A1
408128288
B1
Description
HSI/P card (up to two may be installed)
HSI/P quad cable (1 per HSI/P card)
C
407086818
D
N/A2
E1
700230105
FastEthernet 10/100 Mbps card
F
407086826
Category 5 UTP cable (10 feet, 3 meters)
G
846362754
DB25-to-RJ45 ACU modem adapter
H
846983039
10-wire modular cord (10 feet, 3 meters)
I
846362770
RJ45-to-DB25 remote console adapter
J
407633999
Varies
Sportster Model 839 33.6 remote console modem
Comsphere 3910 remote console modem
K1
N/A2
Graphics card
L1
N/A2
Monitor cable
M1
N/A2
Monitor
N1
N/A2
Monitor AC power cord
O1
N/A2
USB keyboard with cable
P1
RS-449 cable (10 feet, 3 meters)
SunSwift card, or
Dual FastEthernet and Dual SCSI card
USB mouse with cable
1. Sun Microsystems provides maintenance sparing for these parts.
2. The comcode for this bundle changes regularly and may not be ordered for maintenance spares, so
it is not listed in the table. This bundle includes the processor, peripherals, and other equipment.
30 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Connecting the monitor, keyboard, and mouse
Connecting the monitor, keyboard, and mouse
To connect the monitor, keyboard, and mouse to the computer:
1. Attach the monitor video cable to the graphics card, which is installed in slot 7. Tighten
the thumbscrews to secure the connection. See the following figure.
2. Connect the monitor power cord to an approved AC power outlet.
3. Attach the USB keyboard cable to one of the USB ports.
4. Attach the USB mouse cable to the other USB port.
Issue 2.0 June 2004
31
Installation
Connecting the remote console modem
The remote console modem allows personnel at a remote support center to dial in and
perform maintenance on the computer. The modem is a U.S. Robotics Sportster 33.6
Faxmodem, a Paradyne Comsphere 3910 modem, or a modem provided locally.
The following figure shows remote console modem connectivity.
.
Telephone line
to remote
maintenance center
C
Modem
Serial
port
B
A
Key:
A = DB25-RJ45 ACU modem adapter
B = 10-wire modular cord
C = RJ45-DB25 remote console adapter
remote_console.cdr
To connect the remote console modem:
1. Connect the DB25-to-RJ45 ACU modem adapter (A) to the serial port on the back of
the computer.
2. Connect the 10-wire modular cord (B) to the modular end of the ACU modem
adapter (A).
3. Connect the other end of the 10-wire modular cord (B) to the modular end of the
RJ45-to-DB25 remote console adapter (C).
4. Connect the remote console adapter (C) to the RS-232C port on the modem. The
RS-232C port on the Comsphere 3910 is labeled "DTE1."
5. Connect the telephone line to the jack labeled "LINE" on the Sportster modem, or
labeled "DIAL" on the Comsphere 3910 modem.
6. Connect the power cable to the modem and plug it into a socket.
Do not turn on the power yet. Instructions for turning on the modem are given in Setting the
remote console modem options on page 41.
32 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Connecting the RSC for remote access (optional)
Connecting the RSC for remote access (optional)
The RSC card provides the following optional connections:
●
An ethernet connection to the customer network that allows personnel to telnet into
the RSC to perform provisioning, maintenance, and troubleshooting. This connection
can also be used to set up e-mail alerts for system problems. For more information
about e-mail alerts, see Sun Remote System Control (RSC) User’s Guide at the Sun
documentation Web site, http://docs.sun.com.
●
A built-in modem that allows personnel to dial in to the RSC and perform provisioning,
maintenance, and troubleshooting. This connection can also be used to set up pager
alerts for system problems. For more information about pager alerts, see Sun Remote
System Control (RSC) User’s Guide at the Sun documentation Web site, http://
docs.sun.com.
Note:
Note:
The serial port on the RSC is not used for CMS.
The following figure shows the connections to the RSC card.
Customer
network
RSC
LAN
port
RSC
modem
port
Hub
RJ11 analog
phone cord
Category 5 RJ45
modular cord
Telephone line
to remote
maintenance center
rsc_connect.cdr
Issue 2.0 June 2004
33
Installation
Connecting the switch link
Use either of the following two ways to connect the CMS computer to a switch:
●
TCP/IP over a local area network (LAN)
●
X.25 protocol over a hard-wired or switched link (not supported for CMS R12 and later)
One CMS computer can collect data from several switches. To the CMS computer, each
switch represents one ACD. You can have all switches connected using TCP/IP, all
switches connected using X.25 protocol (not supported for CMS R12 and later), or some
combination of the two protocols.
For detailed information about how to connect and administer the switch link, see Avaya
Call Management System Switch Connections, Administration, and Troubleshooting.
34 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Turning on the system and verifying POST
Turning on the system and verifying POST
Once you assemble the system, including the loose hardware that is shipped with the
system that you installed with help from CMS Provisioning, turn on the system and verify
the results of the Power-On Self Test (POST).
To turn on the system and verify POST:
1. Verify that the key switch is in the Forced Off position. See the following figure.
2. If using one or more UPSs, plug the power cord of each UPS into a dedicated circuit. If
not using a UPS, plug the power cords for each power supply into an outlet on a
dedicated 15-amp circuit.
3. Turn on the power to the UPS units, if UPS units are installed.
4. Turn on the system monitor.
Issue 2.0 June 2004
35
Installation
5. Turn the key switch to the normal On position. See the following figure.
6. Press and release the power button to the left of the key switch to turn on the system.
Note:
Note:
The POST diagnostics occurs each time that you turn on the system. The
POST tests the basic system components. This may take several minutes.
As the system powers up, the power LED on the monitor flashes.
7. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and
the Sun logo is displayed on the monitor.
The ok prompt is displayed.
8. Enter the following commands:
setenv auto-boot? false
reset-all
The system resets to the ok prompt.
36 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Turning on the system and verifying POST
9. Enter:
probe-scsi-all
This verifies that the system sees the disk drives and backplane, the tape drive, and
the DVD-ROM drive. A message that is similar to the following is displayed:
/pci@8,600000/SUNW,qlc@2
LiD HA LUN --- Port WWN --0
0
0 21000004cf72f08f
1
1
0 21000004cf721553
6
6
0 508002000016b5b1
3
3
0 21000004cf72114b
4
4
0 21000004cf7211ae
-----Disk description ----SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SUNW
SUNWGS INT FCBPL9224
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
/pci@8,700000/scsi@1
Target 5
Unit 0
Removeable Tape
HP
C5683A
C005
Target 6
Unit 0
Removeable Read Only device TOSHIBA DVD-ROM SD-M14011009
/pci@8,700000/pci@5/SUNW,1sptwo@4
10. Verify that all of the devices are recognized. If the devices are not recognized, see
Troubleshooting disk drives and DVD-ROM drives on page 180 for more information.
11. When you have verified that the system recognizes all of its devices, enter the
following commands:
! CAUTION:
If you fail to reset the auto-boot option, any reboots that you do in the future
will stop at the boot prompt instead of proceeding through the normal
boot-up process.
CAUTION:
setenv auto-boot? true
boot
The system reboots.
Issue 2.0 June 2004
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Installation
12. Turn the key switch to the Locked position. This prevents anyone from accidentally
turning off the system. See the following figure.
38 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Identifying installed PCI cards
Identifying installed PCI cards
If there are problems with the PCI cards, do the following to troubleshoot the problem. If all
PCI cards are operational, you can skip this procedure.
At the command prompt, enter:
/usr/platform/‘uname -m‘/sbin/prtdiag -v | pg
In the section IO Cards, there is a listing of the PCI cards. The following are examples of
some of the entries you may see. The display you see depends on your specific
configuration.
.
.
========================= IO Cards =========================
Bus Max
IO
Port Bus
Freq Bus Dev,
Type ID Side Slot MHz Freq Func State Name
Brd
Model
---- ---- ---- ---- ---- ---- ---- ---I/O PCI
8
B
3
33
33 2,0
I/O PCI
8
B
1
33
33 4,0
I/O PCI
8
B
1
33
33 4,1
I/O PCI
9
B
0
33
33 3,0
I/O PCI
9
B
0
33
33 0,0
I/O PCI
9
B
0
33
33 1,0
I/O PCI
9
B
0
33
33 2,0
I/O PCI
9
B
0
33
33 2,1
I/O PCI
9
A
7
66
66 2,0
.
.
----ok
ok
ok
ok
ok
ok
ok
ok
ok
-----------------------------------------------------pci1214,334-pci1214,334.10
pci108e,1000-pci108e,1000.1
SUNW,hme-pci108e,1001 SUNW,qsi-cheerio
pci-pci8086,b154.0/network (netw+PCI-BRIDGE
network-pci100b,35.30 SUNW,pci-ce/pci-bridge
network-pci100b,35.30 SUNW,pci-ce/pci-bridge
scsi-pci1000,b.7/disk (block) device on pci-bridge
scsi-pci1000,b.7/disk (block) device on pci-bridge
SUNW,XVR-100 SUNW,375-3181
In this example:
●
Slot 0 has a Dual FastEthernet and Dual SCSI card. There is more than one entry for a
this card because the card has two SCSI ports and two Ethernet ports.
●
Slot 1 has a FastEthernet card. There is more than one entry for the FastEthernet card
because the card has the ethernet port and a Media Independent Interface (MII) port
(not used with CMS).
●
Slot 3 has an HSI/P card.
●
Slot 7 has a graphics card.
Issue 2.0 June 2004
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Installation
You can also use the cfgadm command to display the following information about the
cards in the PCI slots:
Ap_Id
.
.
pcisch0:hpc1_slot0
pcisch0:hpc1_slot1
pcisch0:hpc1_slot2
pcisch0:hpc1_slot3
pcisch2:hpc2_slot4
pcisch2:hpc2_slot5
pcisch2:hpc2_slot6
pcisch3:hpc0_slot7
pcisch3:hpc0_slot8
.
.
Type
Receptacle
Occupant
Condition
pci-pci/hp
bridge/hp
unknown
unknown/hp
unknown
unknown
unknown
vgs8514/hp
unknown
connected
connected
empty
connected
empty
empty
empty
connected
empty
configured
configured
unconfigured
configured
unconfigured
unconfigured
unconfigured
configured
unconfigured
ok
ok
unknown
ok
unknown
unknown
unknown
ok
unknown
In the above example:
●
Slot 0 has a Dual FastEthernet and Dual SCSI card.
●
Slot 1 has a FastEthernet card.
●
Slot 3 has an HSI/P card.
●
Slot 7 has a graphics card.
40 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Setting the remote console modem options
Setting the remote console modem options
The computer uses the U.S. Robotics Sportster 33.6 Faxmodem or the Paradyne
Comsphere 3910 modem for remote console access. The options for any other modems
must be set based on local instructions.
For instructions for connecting the modem, see Connecting the remote console modem on
page 32.
This section includes the following topics:
●
Sportster 33.6 faxmodem options on page 41
●
Paradyne Comsphere 3910 modem options on page 43
Sportster 33.6 faxmodem options
To set the options on the Sportster 33.6 faxmodem:
1. Set DIP switches 1, 3, 7, and 8 on the back panel of the Sportster modem to the down
(ON) position, and switches 2, 4, 5, and 6 to the up (OFF) position.
2. Turn on the remote console modem.
3. At the system console, log in as root.
4. Enter:
/cms/install/bin/abcadm -r ttya
The following message is displayed:
ttya is currently set to be incoming
Are you sure you want to change it? [y,n,?]
5. Enter: y
The following message is displayed:
ttya administration removed
The port monitor turns off.
Issue 2.0 June 2004
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Installation
6. Enter:
cu -s 9600 -b 8 -l cua/a
The following message is displayed:
Connected
7. Enter the following commands:
at&f1 (loads the factory default configuration into active memory)
at&w0 (writes the current configuration to NVRAM template Y0)
Note:
Note:
Use numerical ones and zeros when entering the options.
8. After you enter the options, disconnect from the modem by entering a tilde and a
period (~.).
9. Set DIP switches 4 and 8 on the back panel of the Sportster modem to the down (ON)
position. Set all other DIP switches to the up (OFF) position.
10. Reset the modem by turning the power off and back on.
11. Enter:
/cms/install/bin/abcadm -i -b 9600 ttya
The Terminal Ready (TR) LED lights on the modem and the following message is
displayed:
ttya set to incoming port 9600 baud
12. If the TR LED is not lit, enter:
ps -ef | grep sac
A message similar to the following should be displayed:
root
root
377
9723
1
9666
0 14:39:30 ?
0 09:16:26 pts/9
0:00 /usr/lib/saf/sac -t 300
0:00 grep sac
Additional references - For additional information, see the U.S. Robotics Sportster
Modems Users Guide.
42 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Setting the remote console modem options
Paradyne Comsphere 3910 modem options
The Paradyne Comsphere 3910 modem is used for many locations outside of the United
States.
This section includes the following topics:
●
Recommended options on page 43
●
Option buttons on page 43
●
Setting the options on page 44
Recommended options
The recommended options for the Comsphere 3910 modem include selecting the
factory-preset defaults for "UNIX_Dial" with the following two changes:
●
Change Asynchronous DTE Rate to 9600
●
Change Dial Line Rate to 9600 (V32b)
Option buttons
The seven buttons that are used to set the modem options are:
●
Single up arrow - Move up one level in the menu tree.
●
Double up arrow - Move to the top-level menu.
●
Left arrow - Move to the previous choice for the current level in the menu tree.
●
Right arrow - Move to subsequent choice for the current level in the menu tree.
●
Function 1 (F1) - Select the choice, if any, that is currently displayed above F1.
●
Function 2 (F2) - Select the choice, if any, that is currently displayed above F2.
Issue 2.0 June 2004
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Installation
●
Function 3 (F3) - Select the choice, if any, that is currently displayed above F3.
Single up
arrow
Display
Double up
arrow
Right
arrow
Left
arrow
Function keys
3910.cdr
Setting the options
To set the options on the Comsphere 3910, use the following procedures:
Configuring Factory/Async_Dial
1. Press F2 to select "Configure."
"Ld EditArea frm" is displayed.
2. Press the Right Arrow four times.
"Factory" is displayed.
3. Press F1 to select "Factory."
"Ld Fact Preset:" is displayed.
4. Press Right Arrow four times.
5. Press F1 to select "UNIX_Dial."
6. Press F3 to select "Save."
"Sav EditArea to" is displayed.
7. Press F1 to save to "Active(Saved)."
Since you are changing the active area to a new set of options (that is, "Factory/
Async_Dial"), the modem automatically performs another Power-On-Self-Test (POST).
Since the new options match the way the modem is connected, the ALRM LED does
not turn red. "Idle: 19.2" and "Status Configure" are displayed. To return to the top-level
menu, press the Double Up Arrow.
44 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Setting the remote console modem options
Setting the data rate
1. Press F2 to select "Configure."
"Ld EditArea frm" is displayed.
2. Press the Right Arrow once.
"Active(Saved)" is displayed.
3. Press F1.
"Choose Function" is displayed.
4. Press F1 to select "Edit."
"Edit StrapGroup" is displayed.
5. Press F1 to select "DTE_Interface."
"Async/Sync Mode" is displayed.
6. Press F1 to select "Nxt."
"Async DTE Rate" is displayed.
7. Press the Right Arrow five times to display "9600."
8. Press F2 to select "9600."
Setting the handshake options
1. Press F1 for "Nxt."
"Asyn #Data Bits (8)" is displayed.
2. Press F1 for "Nxt."
"Asyn Parity Bit (None)" is displayed.
3. Press F1 for "Nxt."
"Asyn #Stop Bits (1)" is displayed.
4. Press F1 for "Nxt."
"DTR Action (Ignore)" is displayed.
5. Press F1 for "Nxt."
"DSR Control (Forced_On)" is displayed.
6. Press F1 for "Nxt."
"RTS Action (Ignore)" is displayed.
7. Press F1 for "Nxt."
"CTS Control (WinkWhenDisc)" is displayed.
8. Press F1 for "Nxt."
"RTS/CTS Delay (0 msec)" is displayed.
Issue 2.0 June 2004
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Installation
9. Press F1 for "Nxt."
"LSD Control (WinkWhenDisc)" is displayed.
10. Press F1 for "Nxt."
"CT111_Rate Cntl (Disable)" is displayed.
11. Press F1 for "Nxt."
"DTE_Rate=VF (Disable)" is displayed.
12. Press F1 for "Nxt."
"Extend Main Ch. (Disable)" is displayed.
13. Press F1 for "End."
"Edit StrapGroup" is displayed.
Setting the Dial_Line strap group
1. Press the Right Arrow three times to get to the "Dial_Line" strap group. Nothing needs
to be changed for CMS in the "DTE_Dialer" or "Line_Dialer" strap groups, so you can
skip them.
2. Press F1 to edit the "Dial_Line" strap group.
"Dial Line Rate" is displayed.
3. Press the Right Arrow four times for "9600(V32b)."
4. Press F2 to select "9600(V32b)."
5. Press F1 for "Nxt."
"V32bis Automode (Enable)" is displayed.
6. Press F1 for "Nxt."
"V32bis Autorate (Enable)" is displayed.
7. Press F1 for "Nxt."
"Dial Tx Level (Permissv (-9))" is displayed.
8. Press F1 for "Nxt."
"V22b Guard Tone (Disable)" is displayed.
9. Press F1 for "Nxt."
"V32bis Train (Long)" is displayed.
10. Press F1 for "End."
"Edit StrapGroup" is displayed. Do not change he other strap groups ("V42/MNP/
Buffer," "Test," "Misc," and "Security") for CMS.
46 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Setting the remote console modem options
Saving your settings
1. Press the Single Up Arrow to display "Choose Function" and "Edit Save."
2. Press F3 to select "Save."
"Save EditArea to" is displayed.
3. Press F1 to select "Active(Saved)."
"Command Complete" is displayed.
4. Press the Single Up Arrow again to display "Save EditArea to."
5. Press the Right Arrow once to select "Customer 1."
6. Press F1 to save to "Customer 1."
"Command Complete" is displayed.
7. Press the Double Up Arrow.
"Idle: 9600" and "Status Configure" are displayed. If the modem is turned off, it should
return to this state when it is turned on.
8. To check the status of the Comsphere 3910 modem, use the "Status" choice in the
top-level menu, or use the Right and Left Arrow buttons to view other top-level menu
choices.
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Installation
Turning the system over for provisioning
After completing the physical installation of the system, the installation continues with
software provisioning. This is often done with the support of the Avaya CMS Provisioning
group. Provisioning the system consists of the following:
●
Setting up CMS
●
Authorizing features
●
Setting up the RSC (optional)
●
Adding logins and passwords
●
Testing the software
To continue with provisioning, see the chapter "Turning the system over to the customer" in
the CMS software installation, maintenance, and troubleshooting document for your CMS
release.
48 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintenance
This section describes the following maintenance procedures:
●
Precautions on page 50
●
Computer layout on page 51
●
Turning the computer off and on on page 53
●
Accessing components inside the computer on page 55
●
Using an ESD wrist strap on page 58
●
Maintaining PCI cards on page 59
●
Replacing the RSC card on page 94
●
Maintaining disk drives on page 99
●
Replacing the DVD-ROM drive on page 122
●
Maintaining tape drives on page 126
●
Maintaining CPU/Memory boards on page 136
●
Replacing a power supply on page 147
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Maintenance
Precautions
!
DANGER:
Hazardous energy levels are present inside the system when the system
remains connected to a power source, regardless of the key switch position.
Also, hazardous energy levels are present in the system's batteries even
when all AC power cords are disconnected. Be sure to follow the safety
procedures in the owner's guide or service manual.
!
WARNING:
The graphics card, older Dual FastEthernet and Dual SCSI cards,
High-Speed Serial Interface/PCI (HSI/P) card, and RSC card are not
hot-pluggable cards. Before replacing these cards, you must turn off the
computer and, in the case of the RSC card, disconnect all AC power cords.
DANGER:
WARNING:
! CAUTION:
CAUTION:
Printed circuit boards and hard disk drives contain electronic components
that are extremely sensitive to static electricity. Ordinary amounts of static
from your clothes or the work environment can destroy components. Do not
touch the components or any metal parts without taking proper antistatic
precautions. See Using an ESD wrist strap on page 58 for more information.
! CAUTION:
CAUTION:
Avoid keeping doors open for extended periods of time while the system is
operating. All doors must be closed to prevent automatic thermal shutdown.
50 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Computer layout
Computer layout
The following figures identify the basic hardware components of the computer:
●
Front panel on page 51
●
Rear panel on page 52
Front panel
The following figure shows the front of the computer with the disk drive door open.
Tape drive
Disk drive
slots
v880_front.cdr
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Maintenance
Rear panel
The following figure shows the back panel of the computer.
(Reserved for future use)
(Graphics card)
(Not used)
(Not used)
(Second HSI/P card, optional)
(First HSI/P card, optional)
(Second FastEthernet card, optional)
(First FastEthernet card, optional)
(SunSwift card, or Dual FastEthernet
and Dual SCSI card)
(not used)
Power supply 1
Power cord
strain relief ties
v880_rear_cards.cdr
52 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Turning the computer off and on
Turning the computer off and on
Use the following procedures to turn the computer off and on.
Turning off the computer
1. Log in to the system as root.
2. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system. The ok prompt is displayed at the local console.
3. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
4. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents a Remote System Control (RSC)
user from restarting the system.
5. Turn off the system monitor.
6. Turn off any external SCSI devices, starting with the device that is closest to the
system and working toward the farthest device.
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Maintenance
Turning on the computer
1. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
2. Turn on the system monitor.
3. Turn the key switch to the normal On position. See the following figure.
4. Press and release the power button to the left of the key switch to turn on the system.
Note:
Note:
The POST diagnostics occurs each time that you turn on the system. The
POST tests the basic system components. This may take several minutes.
If the system is operating properly, a banner screen is displayed, as shown below, up
to 3 minutes after it is turned on.
|------|
|
|
|
|
|------|
Sun Fire 880, Keyboard Present
Copyright 1998-2001 Sun Microsystems, Inc. All rights reserved.
OpenBoot 4.4, XXX MB memory installed, Serial #XXXXXXXXX
Ethernet address X:X:XX:XX:XX:XX, Host ID: XXXXXXXX
5. Log in to the system as root.
54 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Accessing components inside the computer
Accessing components inside the computer
For most of the maintenance procedures, you must open the side doors and, in some
cases, remove the side doors.
This section includes the following topics:
●
Opening and removing a side door on page 55
●
Replacing and closing a side door on page 57
Opening and removing a side door
! CAUTION:
CAUTION:
Avoid keeping doors open for extended periods of time while the system is
operating. All doors must be closed to prevent automatic thermal shutdown.
To open and remove a side door:
1. Unlock the side door of the computer using the system key.
2. Swing the side door open.
Issue 2.0 June 2004
55
Maintenance
3. Open the door 90 degrees and pull it up until the mounting pins clear the brackets on
the rear panel. See the following figure.
4. Set the door in a safe place.
56 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Accessing components inside the computer
Replacing and closing a side door
To replace and close a side door:
1. Position the side door mounting pins over the corresponding holes in the chassis rear
panel and lower the side door into place. See the following figure.
2. Close the side door.
3. Lock the side door of the computer using the system key.
4. Replace the system key to the key switch.
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Maintenance
Using an ESD wrist strap
Before you work on components inside the computer:
1. Unless otherwise instructed, make sure that the computer is plugged in to AC power.
2. Unless hot-plugging a device, make sure that the power is off.
3. Attach the ESD wrist strap to the chassis frame and to your wrist. See the following
figure.
58 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
Maintaining PCI cards
This section includes the following topics:
●
Required references on page 59
●
Precautions on page 60
●
PCI card configuration on page 61
●
Maintaining hot-plug PCI cards on page 62
●
Replacing the graphics card on page 71
●
Installing the XVR-100 software packages on page 75
●
Replacing older Dual Ethernet and Dual SCSI cards on page 76
●
Maintaining HSI/P cards on page 80
!
WARNING:
WARNING:
The graphics card, Dual FastEthernet and Dual SCSI card, High-Speed
Serial Interface/PCI (HSI/P) card, and RSC card are not hot-pluggable
cards. Before replacing these cards, you must turn off the computer and, in
the case of the RSC card, disconnect all AC power cords. For information on
how to replace the graphics card, see Replacing the graphics card on
page 71. For information on how to replace the older Dual Ethernet and
Dual SCSI card that does not support hot-plug operation, see Replacing
older Dual Ethernet and Dual SCSI cards on page 76. For information on
how to install HSI/P cards, see Maintaining HSI/P cards on page 80. For
information on how to replace an RSC card, see Replacing the RSC card on
page 94.
Required references
You need access to the following documents:
●
Sun Fire 880 Server Service Manual at the Sun documentation Web site:
http://docs.sun.com
●
The CMS software installation, maintenance, and troubleshooting document for your
CMS release
●
Avaya Call Management System Switch Connections, Administration, and
Troubleshooting
Issue 2.0 June 2004
59
Maintenance
Precautions
!
WARNING:
WARNING:
The graphics card, Dual FastEthernet and Dual SCSI card, High-Speed
Serial Interface/PCI (HSI/P) card, and RSC card are not hot-pluggable
cards. Before replacing these cards, you must turn off the computer and, in
the case of the RSC card, disconnect all AC power cords. For information on
how to replace the graphics card, see Replacing the graphics card on
page 71. For information on how to replace the older Dual Ethernet and
Dual SCSI card that does not support hot-plug operation, see Replacing
older Dual Ethernet and Dual SCSI cards on page 76. For information on
how to install HSI/P cards, see Maintaining HSI/P cards on page 80. For
information on how to replace an RSC card, see Replacing the RSC card on
page 94.
! CAUTION:
CAUTION:
Printed circuit boards and hard disk drives contain electronic components
that are extremely sensitive to static electricity. Ordinary amounts of static
from your clothes or the work environment can destroy components. Do not
touch the components or any metal parts without taking proper antistatic
precautions. See Using an ESD wrist strap on page 58 for more information.
60 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
PCI card configuration
The cards are installed in the slots shown in the following table. The minimum configuration
has the graphics card in slot 7 and either a SunSwift card in slot 0 or a Dual FastEthernet
and Dual SCSI card in Slot 8.
Slot
Card
Supports
hot-plug?1
Device
name
Reserved for future use
N/A
N/A
Graphics (required)
No
N/A
33MHz, 5V
Empty
N/A
N/A
5
33MHz, 5V
Empty
N/A
N/A
4
33MHz, 5V
Second HSI/P2 (optional)
No
N/A
3
33MHz, 5V
First HSI/P2 (optional)
No
N/A
2
33MHz, 5V
Second FastEthernet3 (optional)
Yes
ce1
1
33MHz, 5V
First FastEthernet3 (optional)
Yes
ce0
0
33MHz, 5V
SunSwift (required), or
Yes
eri0
Dual FastEthernet and Dual SCSI (required)
Yes4
eri0
Number
Type
8
33/66MHz, 3.3V
7
33/66MHz, 3.3V
6
Name
1. Hot-plug operation for a PCI card requires that the card have detach-safe drivers. If the card does not have
detach-safe drivers, the system must be shut down to add, remove, or replace the card.
2. The computer supports a maximum of two HSI/P cards for CMS. The first card must be in Slot 3. CMS R12 and later
do not support HSI/P cards and X.25.
3. The computer supports a maximum of two FastEthernet cards for CMS. The first card must be in Slot 1.
4. The older Dual FastEthernet and Dual SCSI cards do not support hot-plug operation.
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Maintenance
Maintaining hot-plug PCI cards
Some of the PCI cards used with the computer can be added, removed, or replaced
without shutting down the computer. This procedure is called "hot-plugging" and uses a
feature called "Dynamic Reconfiguration" that enables you to reconfigure system hardware
while the system is running. The procedures in this section describe how to add and
remove PCI cards that support hot-plug operation.
The following PCI cards support hot-plug operation:
●
SunSwift
●
FastEthernet
●
Dual FastEthernet and Dual SCSI (newer versions)
Tip:
Tip:
The hot-plug procedures are summarized on the inside panel of the left
door.
This section includes the following topics:
●
PCI slot LEDs for hot-plug operation on page 63
●
Preparing a hot-plug card for removal on page 64
●
Removing a hot-plug PCI card on page 65
●
Installing a hot-plug PCI card on page 68
●
Configuring the new or replacement card on page 70
62 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
PCI slot LEDs for hot-plug operation
The PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and
are visible when the left door is open. There is a hot-plug button and three LEDs for each
PCI slot, as shown below.
Hot-plug
buttons
The PCI slot LEDs are defined as follows:
Icon
Name
LED function
Power on
Lights when the slot is receiving power.
Fault
Blinks while the card is being tested, when a hot-plug
operation is in progress, or when the card is turned on
but logically detached from the operating system.
Stays lit if the card encounters a fault.
OK-to-Remove
Lights when it is safe to remove the card.
!
Important:
Important:
If this LED stays lit after inserting a card,
you must shut down the system, reinsert
the card, and reboot the system. Consult
the customer before you shut down the
system.
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Maintenance
The following table shows how to interpret the PCI slot LED patterns.
Icon
Interpretation
Off
Off
Off
The slot power is off. A card can be safely
inserted to start a hot-plug operation.
On
Blinking
Off
The installed card is being tested,
configured, or unconfigured, or the card is
turned on but logically detached from the
operating system.
On
Off
Off
The slot power is on and the card is
operating normally.
Off
On
On
The PCI card has encountered a fault. The
card can be safely removed.
Off
Off
On
The card can be safely removed.
Preparing a hot-plug card for removal
Before you remove a hot-plug card, you must verify that the devices residing on the card
are not currently in use. In most cases, the card you are removing is faulty and not
operating, but you must still first check to make sure the card is not in use by the operating
system. With the SunSwift or Dual FastEthernet and Dual SCSI card, do not use the
external tape drive, if installed, when removing the card. Make sure the tape drive does not
have a tape installed.
To prepare a hot-plug card for removal:
1. Enter:
cfgadm
This displays the PCI card configuration before you remove a card. Check the
Condition column for cards that are displaying failed, failing, or unusable
status.
64 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
2. Enter:
ifconfig -a
Information similar to the following is displayed:
lo0: flags=1000849<UP,LOOPBACK,RUNNING,MULTICAST,IPv4> mtu 8232 index 1
inet 127.0.0.1 netmask ff000000
eri0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 2
inet 135.9.88.83 netmask ffffff00 broadcast 135.9.88.255
ether 0:3:ba:a:fe:85
hme0: flags=1000843<UP,BROADCAST,RUNNING,MULTICAST,IPv4> mtu 1500 index 5
inet 135.9.88.63 netmask ffffff00 broadcast 135.9.88.255
ether 0:3:ba:3:e6:18
The example above shows two administrable ethernet devices. Device hme0
represents the built-in ethernet port and eri0 represents the ethernet port on a
SunSwift or Dual FastEthernet and Dual SCSI card. Any additional ethernet interfaces
will be labeled eri1 or eri2.
3. When you determine which device you are removing, enter the following commands:
ifconfig <device> down
ifconfig <device> unplumb
Where <device> is the device displayed with ifconfig -a.
4. If you are removing a SunSwift or Dual Ethernet and Dual SCSI card, enter the
following command to verify that the external tape drive, if attached, is not being used:
mt -f /dev/rmt/1 status
If the device is busy, wait until all backups or restores running on the tape drive are
completed before removing the card.
5. Continue with Removing a hot-plug PCI card on page 65.
Removing a hot-plug PCI card
To remove a card:
1. Make sure that the front panel key switch is not in the locked position. If it is, move the
key switch to the diagnostic or normal position.
2. Open the left door.
3. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
4. Identify which card you want to remove.
5. Disconnect the external cables connected to the card.
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Maintenance
6. Press the hot-plug button for the card you are removing.
The Fault LED for the slot blinks while the card is being unconfigured.
7. When the OK-to-Remove LED lights, the card can be removed from the computer.
! CAUTION:
CAUTION:
Do not remove the card until the OK-to-Remove LED lights. If you remove
the card when the OK-to-Remove LED is off, the system will fail.
8. Pinch the purple PCI card retaining clip until it releases from the back of the card and
rotate the clip outward. See the following figure.
66 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
9. Carefully pull the card from the I/O board. See the following figure.
10. A message similar to the following is displayed in the console window:
Jun
6 12:55:24 sys_name picld[98]: Device PCI1_CARD removed
11. Place the card on an antistatic mat or in an antistatic bag.
12. Do one of the following:
●
If you are replacing the card, continue with Installing a hot-plug PCI card on
page 68.
●
If you are not replacing the card, install a filler panel into the system rear panel,
rotate the purple PCI retaining clip over the back of the filler panel until it snaps into
place, remove the ESD wrist strap, close the side door, and return the key switch to
its original position.
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Maintenance
Installing a hot-plug PCI card
To install a card:
1. Enter:
cfgadm
This displays the PCI card configuration before you add a card. Make sure the slot is
available for a new card. Recheck the configuration after you have added the card.
2. Make sure that the front panel key switch is not in the locked position. If it is, move the
key switch to the diagnostic or normal position.
3. Open the left door.
4. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
5. Identify the slot in which you want to install a card.
6. If not already done, pinch the purple PCI card retaining clip until it releases from the
back of the card and rotate the clip outward. See the following figure.
7. If not already done, remove the filler panel from the slot.
8. Confirm that all three LEDs for the slot are off.
68 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
9. Insert the PCI card into the slot on the I/O board. Make sure that the card is fully
seated. See the following figure.
When the card is inserted, the amber OK-to-Remove LED lights and a message similar
to the following is displayed on the console window:
Jun
6 12:55:24 sys_name picld[98]: Device PCI1_CARD inserted
10. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps
into place.
11. Press the hot-plug button for the card you are installing.
After the button is pressed, the following should occur:
●
The amber Fault LED for the slot may blink briefly and then turn off.
●
The green Power LED lights.
●
A message similar to the following is displayed on the console window:
Jun 6 12:57:11 sys_name pcihp: NOTICE: pcihp (pcisch0): card is
powered on in the slot hpc1_slotX
!
Important:
Important:
If the Fault LED remains off or stays lit after inserting a card, you must shut
down the system, reinsert the card, and reboot the system.
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12. Connect the external cables to the card.
13. Remove the ESD wrist strap.
14. Return the key switch to its original position.
15. Close the side door.
Configuring the new or replacement card
After you install a new or replacement card, do the following to configure the card:
1. Enter:
cfgadm
This displays the PCI card configuration after you add a card. Make sure the new card
is displayed.
2. Set up the network interface using the procedures in "Setting up LAN connections" in
the software installation chapter of the CMS software installation, maintenance, and
troubleshooting document for your CMS release.
3. Enter the following commands:
ifconfig <device> plumb
ifconfig <device> inet <IP_address> netmask 255.255.255.0
broadcast + up
Where:
●
<device> is the device name
●
<IP_address> is the IP address being assigned to the card
4. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
70 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
Replacing the graphics card
The graphics card provides an interface for the local monitor.
!
Important:
Important:
The graphics card does not support hot-plug operation. You must shut down
the system and turn off power before installing or replacing a card.
To replace a graphics card:
1. Log in to the system as root.
2. Enter:
cfgadm
This displays the PCI card configuration before you replace a card. Recheck the
configuration after you have replaced the card.
3. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
4. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
5. Turn the key switch to the Forced Off position. See the following figure.
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Maintenance
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
6. Open the left door.
7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
8. Disconnect the monitor cable connected to the card. The graphics card is installed in
slot 7.
9. Pinch the purple PCI card retaining clip until it releases from the back of the card and
rotate the clip outward. See the following figure.
72 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
10. Carefully pull the card from the I/O board. See the following figure.
11. Place the card on an antistatic mat or in an antistatic bag.
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Maintenance
12. Insert the new graphics card into the slot on the I/O board. Make sure that the card is
fully seated. See the following figure.
13. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps
into place.
14. Connect the monitor cable to the card.
15. Remove the ESD wrist strap.
16. Close the left door.
17. Reattach the monitor cable.
18. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
19. Turn on the system monitor.
Turn on the system.
20. When the system comes back up, log in as root.
21. Enter:
cfgadm
This displays the PCI card configuration after you replace the card. Make sure that the
new card is displayed.
22. If you just installed an XVR-100 graphics accelerator card, continue with Installing the
XVR-100 software packages on page 75.
74 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
Installing the XVR-100 software packages
The XVR-100 software packages must be installed after you install a new XVR-100
graphics accelerator card. If you are replacing an existing XVR-100 graphics accelerator
card, you do not have to reinstall this software.
To install the XVR-100 software packages on a Sun Fire V880 system:
1. Verify that your CMS system is running CMS R3V11 by entering:
pkginfo -x cms
Note:
Note:
Do not perform this procedure if your CMS system is running a later load of
CMS. The software packages were installed with the Solaris operating
system.
2. Verify that the XVR-100 graphics accelerator card is installed.
Note:
Note:
For information on how to install the XVR-100 graphics accelerator card, see
the Sun documentation that was shipped with the card.
3. Load the CD-ROM, Sun XVR-100 FCS into the CD-ROM drive.
4. Enter:
cd /cdrom/cdrom0
5. Enter:
./install
The system installs the SUNWpfbx.u, SUNWpfbcf, SUNWpfbw, and SUNWpfbmn
packages.
6. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down and displays the ok prompt.
7. Enter:
boot -r
8. Log into the system as root.
The system reboots and displays the # prompt.
9. Enter:
eject cdrom
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Maintenance
Replacing older Dual Ethernet and Dual SCSI cards
A Dual Ethernet and Dual SCSI card supports ethernet and SCSI connections.
Note:
Note:
The older versions of the Dual Ethernet and Dual SCSI cards do not support
hot-plug operation. You must shut down the system and turn off power
before installing or replacing a card. If you are replacing a newer card that
does support hot-plug operation, see Maintaining hot-plug PCI cards on
page 62.
To replace older Dual Ethernet and Dual SCSI cards:
1. Log in to the system as root.
2. Enter:
cfgadm
This displays the PCI card configuration before you replace a card. Recheck the
configuration after you have replaced the card.
3. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
4. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
5. Turn the key switch to the Forced Off position. See the following figure.
76 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
6. Open the left door.
7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
8. Identify which card you want to remove.
9. Disconnect and label the cables connected to the card.
10. Pinch the purple PCI card retaining clip until it releases from the back of the card and
rotate the clip outward. See the following figure.
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Maintenance
11. Carefully pull the card from the I/O board. See the following figure.
12. Place the card on an antistatic mat or in an antistatic bag.
78 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
13. Insert the new Dual Ethernet and Dual SCSI card into the slot on the I/O board. Make
sure that the card is fully seated. See the following figure.
14. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps
into place.
15. Remove the ESD wrist strap.
16. Close the left door.
17. Reattach the cables.
18. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
19. Turn on the system monitor.
20. Turn on the system.
21. When the system comes back up, log in as root.
22. Enter:
cfgadm
This displays the PCI card configuration after you replace the card. Make sure that the
new card is displayed.
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Maintenance
Maintaining HSI/P cards
An HSI/P card supports X.25 switch links. For eight links, two HSI/P cards and two quad
cables are needed. If the system uses TCP/IP signaling for all links, HSI/P cards are not
needed. HSI/P cards are not supported beginning with CMS R12.
!
Important:
Important:
The HSI/P card does not support hot-plug operation. You must shut down
the system and turn off power before installing or replacing a card.
This section includes the following topics:
●
Replacing an HSI/P card on page 80
●
Installing the first HSI/P card or a pair of HSI/P cards on page 85
●
Installing HSI/P software and patches on page 88
●
Setting up the switch link for each ACD on page 88
●
Adding a second HSI/P card on page 90
If you are replacing a defective HSI/P card, see Replacing an HSI/P card on page 80. If
this is the initial installation of one or two HSI/P cards, start with Installing the first HSI/P
card or a pair of HSI/P cards on page 85. If a second HSI/P card is being added to a
system already in operation, see Adding a second HSI/P card on page 90.
Replacing an HSI/P card
To replace an HSI/P card:
1. Log in to the system as root.
2. Enter:
cfgadm
This displays the PCI card configuration before you replace a card. Recheck the
configuration after you have replaced the card.
3. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
4. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
80 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
5. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
6. Open the left door.
7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
8. Identify which card you want to remove.
9. Disconnect the HSI/P quad cable connected to the card.
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Maintenance
10. Pinch the purple PCI card retaining clip until it releases from the back of the card and
rotate the clip outward. See the following figure.
82 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
11. Carefully pull the card from the I/O board. See the following figure.
12. Place the card on an antistatic mat or in an antistatic bag.
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Maintenance
13. Insert the new HSI/P card into the slot on the I/O board. Make sure that the card is fully
seated. See the following figure.
14. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps
into place.
15. Remove the ESD wrist strap.
16. Close the left door.
17. Reattach the HSI/P quad cable.
18. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
19. Turn on the system monitor.
20. Turn on the system.
21. When the system comes back up, log in as root.
22. Enter:
cfgadm
This displays the PCI card configuration after you replace the card. Make sure that the
new card is displayed.
84 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
Installing the first HSI/P card or a pair of HSI/P cards
To install the first HSI/P card or a pair of HSI/P cards:
1. Verify that you have a recent CMSADM file system backup before you change card
configurations.
2. Log in to the system as root.
3. Enter:
cfgadm
This displays the PCI card configuration before you add a card. Recheck the
configuration after you have added the card.
4. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
5. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
6. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
7. Turn off the system monitor.
8. Turn off any external SCSI devices, starting with the device that is closest to the
system and working toward the farthest device.
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Maintenance
9. Open the left door.
10. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
11. Identify the slot in which you want to install the HSI/P cards. Slot 3 is recommended for
the first HSI/P card and slot 4 is recommended for the second HSI/P card.
12. Pinch the purple PCI card retaining clip until it releases from the back of the card and
rotate the clip outward. See the following figure.
13. Remove the filler panel from the slot.
86 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
14. Insert the first HSI/P card into slot 3 on the I/O board. Make sure that the card is fully
seated. See the following figure.
15. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps
into place.
16. If installing a second HSI/P card in slot 4, repeat Steps 12 through 15.
17. Remove the ESD wrist strap.
18. Close the left door.
19. Attach the HSI/P quad cables, and connect the switch links to the quad cables by
following the instructions described in Avaya Call Management System Switch
Connections, Administration, and Troubleshooting.
20. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
21. Turn on the system monitor.
22. Turn on the system. Do not put the keyswitch in the locked position.
As the system powers up, the power LED on the monitor flashes.
23. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and
the Sun logo is displayed on the monitor.
The ok prompt is displayed.
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24. Enter:
boot -r
This reboots the system so that it recognizes the new HSI/P cards.
Note:
Sometimes the system fails to recognize a newly installed HSI card. If this
happens, the command show-devs does not show the HSI card and /
var/adm/messages fails to recognize the card upon bootup. See the
troubleshooting chapter of Avaya Call Management System Switch
Connections, Administration, and Troubleshooting for information about
troubleshooting HSI/P cards.
Note:
25. When the system comes back up, log in as root.
26. Enter:
cfgadm
This displays the PCI card configuration after you add the card. Make sure that the
new card is displayed.
27. Continue with Installing HSI/P software and patches on page 88.
Installing HSI/P software and patches
Use the following procedures in the CMS software installation, maintenance, and
troubleshooting document to:
●
Install the HSI/P software
●
Reinstall the Solaris patches
After installing the software and patches, continue with Setting up the switch link for each
ACD on page 88
Setting up the switch link for each ACD
To change the switch link administration for each ACD:
1. Enter:
cmssvc
The CMS Services menu is displayed.
2. Select the run_cms option.
3. Turn off CMS.
4. Enter:
cmssvc
The CMS Services menu is displayed.
88 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
5. Select the swsetup option.
6. Select the ACD that you want to set up.
7. Accept the existing defaults for the following:
●
Switch name
●
Switch model (release)
●
Vectoring
●
Expert agent
●
Central office disconnect supervision
●
Local port
●
Remote port
8. Select "X.25" and a specific link number when prompted for the link information.
9. Repeat Steps 4 through 8 for each ACD that will use the HSI card.
10. Enter:
cmssvc
The CMS Services menu is displayed.
11. Select the run_cms option.
12. Turn on CMS.
13. Test and troubleshoot each switch connection using the procedures in Avaya Call
Management System Switch Connections, Administration, and Troubleshooting.
14. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
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Adding a second HSI/P card
Use the following procedure to add a second HSI/P card to a system that is already in
operation.
To add a second HSI/P card:
1. Verify that you have a recent CMSADM file system backup before you change card
configurations.
2. Log in to the system as root.
3. Enter:
cfgadm
This displays the PCI card configuration before you add a card. Recheck the
configuration after you have added the card.
4. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
5. Press and release the front panel power switch to turn off the system.
Wait for the front panel Power/OK LED to turn off.
6. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
7. Turn off the system monitor.
90 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
8. Turn off any external SCSI devices, starting with the device that is closest to the
system and working toward the farthest device.
9. Open the left door.
10. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
11. Identify the slot in which you want to install the HSI/P card. Slot 4 is recommended for
the second HSI/P card.
12. Pinch the purple PCI card retaining clip until it releases from the back of the card and
rotate the clip outward. See the following figure.
13. If not already done, remove the filler panel from the slot.
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Maintenance
14. Insert the HSI/P card into slot 4 on the I/O board. Make sure that the card is fully
seated. See the following figure.
15. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps
into place.
16. Remove the ESD wrist strap.
17. Close the left door.
18. Attach the HSI/P quad cable, and connect the switch links to the quad cable by
following the instructions described in Avaya Call Management System Switch
Connections, Administration, and Troubleshooting.
19. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
20. Turn on the system monitor.
21. Turn on the system. Do not put the keyswitch in the locked position.
As the system powers up, the power LED on the monitor flashes.
22. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and
the Sun logo is displayed on the monitor.
The ok prompt is displayed.
92 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining PCI cards
23. Enter:
boot -r
This reboots the system so that it recognizes the new HSI/P card.
Note:
Note:
Sometimes the system fails to recognize a newly installed HSI card. If this
happens, the command show-devs does not show the HSI card and /
var/adm/messages fails to recognize the card upon bootup. See the
troubleshooting chapter of Avaya Call Management System Switch
Connections, Administration, and Troubleshooting for information about
troubleshooting HSI/P cards.
24. When the system comes back up, log in as root.
25. Enter:
cfgadm
This displays the PCI card configuration after you add the card. Make sure that the
new card is displayed.
26. Administer the switch links as shown in Setting up the switch link for each ACD on
page 88.
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Maintenance
Replacing the RSC card
This section shows how to replace an RSC card. The RSC card is located below the nine
PCI card slots on the I/O board. It is labeled "RSC" on the rear panel of the computer.
!
DANGER:
DANGER:
The system supplies hazardous voltage to the RSC card even when the
system is turned off. To avoid personal injury or damage to the RSC card,
you must disconnect the AC power cords before servicing the RSC card.
This section includes the following topics:
●
Required references on page 94
●
Replacing the RSC card on page 94
Required references
For additional information about replacing the RSC card, see Sun Fire 880 Server Service
Manual at the Sun documentation Web site:
http://docs.sun.com
Replacing the RSC card
To replace the RSC card:
1. Log in to the system as root.
2. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
3. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
94 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Replacing the RSC card
4. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
5. Turn off the system monitor.
6. Turn off any external SCSI devices, starting with the device that is closest to the
system and working toward the farthest device.
7. Disconnect the AC power cords from all power supplies.
8. Open the left door.
9. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
10. Disconnect any external cables connected to the RSC card.
11. Using a Phillips No. 1 screwdriver, remove the screw that secures the card to the
system rear panel.
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Maintenance
12. Remove the RSC card from the slot. See the following figure.
13. Place the RSC card on an antistatic mat or in an antistatic bag.
96 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Replacing the RSC card
14. Insert the faceplate end of the new RSC card into the appropriate opening in the rear
panel. See the following figure.
15. Insert the opposite end of the card into the appropriate card guide so that the RSC
card is aligned evenly with the connectors on the I/O board.
16. Push the card into the connectors on the system I/O board, applying even pressure
along the edge of the card.
17. Secure the RSC card faceplate to the rear panel with the Phillips screw.
18. Connect the Ethernet, serial, and modem cables to the appropriate connector on the
RSC card.
19. Reconnect the AC power cords to the power supplies.
20. Remove the ESD wrist strap.
21. Close the side door.
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Maintenance
22. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
23. Turn on the system monitor.
24. Turn on the system.
25. When the system comes back up, log in as root.
After replacing the RSC card, you must restore the RSC configuration settings. These
procedures are described in the following sections of the CMS software installation,
maintenance, and troubleshooting document for your CMS release:
●
"Customizing Sun Remote System Control" and "Testing Sun Remote System Control"
in the chapter "Turning the system over to the customer"
●
"Backing up and restoring the RSC card configuration" in the chapter "Maintaining the
Avaya CMS software"
In addition, the replacement card has a new Ethernet MAC address, which may
necessitate configuration changes to other network devices. To determine the Ethernet
MAC address for the new RSC card, use the RSC command shownetwork. For more
information, see the Sun Remote System Control User's Guide at the Sun documentation
Web site:
http://docs.sun.com
98 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Maintaining disk drives
This section includes the following topics:
●
Disk drive compatibility with CMS loads on page 99
●
Prerequisites on page 99
●
Disk drive configurations on page 100
●
Required references on page 101
●
Replacing disk drives on page 101
●
Adding disk drives (optional) on page 119
Disk drive compatibility with CMS loads
When a new or replacement disk drive is installed in an older system, the CMS load may
not be compatible with the disk drive if the CMS configuration files have not been updated.
Two configuration files (/olds/disk.conf and /olds/olds-funcs) must be edited or
replaced with the correct information. Contact the Avaya technical support organization for
assistance.
Prerequisites
If possible, do a CMSADM backup before you add or replace a disk drive. See your CMS
software installation, maintenance, and troubleshooting document for this procedure.
Before you attempt to replace defective data (nonboot) disks, try to print the current setup
for all ACDs. This information must be readministered after you install replacement disks.
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Maintenance
Disk drive configurations
The computer supports a four-disk mirrored configuration that can be expanded to six
disks with a field upgrade.
The following diagram shows a six-disk configuration:
Tape drive
Disk drive
slots
3
4
5
0
1
2
six_disk_layout.cdr
The disks are mirrored as follows:
!
Important:
Primary
Mirror
Boot disk pair
Slot 0
Slot 3
First data disk pair
Slot 1
Slot 4
Second data disk pair (optional)
Slot 2
Slot 5
Important:
Each pair of disks must be the same size. For example, if the disk in slot 0
is 73-GB, the disk in slot 3 must also be 73-GB.
100 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Required references
You need access to the following documents to do the disk maintenance procedures:
●
The CMS software installation, maintenance, and troubleshooting document for your
CMS release
●
Sun Fire 880 Server Service Manual at the Sun documentation Web site:
http://docs.sun.com
Replacing disk drives
The procedures for replacing disk drives is different for the following scenarios:
Replacing a single boot disk - If at least one of the boot disk drives (primary or mirror) is
in operation, you can hot-plug a replacement boot disk drive without turning off the system.
See Replacing a single boot disk or replacing data disks on page 101.
Replacing data disk drives - When replacing one or more data disk drives, you can
hot-plug the replacement disk drives without turning off the system. See Replacing a single
boot disk or replacing data disks on page 101.
Replacing both boot disks - If both boot disk drives are defective, you must shut down
and turn off the system before replacing the disk drives. See Replacing both boot disks on
page 108.
After replacing the disk drives, continue with Setting up replacement disk drives on
page 112.
Replacing a single boot disk or replacing data disks
If you are replacing a single boot disk or a data disk, you can hot-plug the disk drives
without shutting down the system.
To remove and replace a single boot disk or a data disk:
1. Unlock and open the front door.
2. Identify which disk drives must be replaced.
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3. Enter the following commands:
cd /
luxadm probe
The name of the fiber channel loop is displayed.
Found Enclosure:
SUNWGS INT FCBPL
dev/es/ses0
Name:FCloop
Node WWN:508002000016b5b0
Logical Path:/
4. Record the name of the fiber channel loop. In this example, the name is FCloop.
5. Enter:
luxadm display loop_name
where loop_name is the name of the fiber channel loop.
Example:
luxadm display FCloop
The slot number for every disk in the system is displayed.
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Note:
Note:
The system will display a warning if a problem is detected with any of the
disk drives.
SUNWGS INT FCBPL
DISK STATUS
SLOT
DISKS
(Node WWN)
0
On (O.K.)
20000004cf81e68a
1
On (O.K.)
20000004cf81e851
2
Not Installed
3
On (O.K.)
20000004cf81e4d4
4
On (O.K.)
20000004cf81e910
5
Not Installed
6
On (Login failed)
7
On (Login failed)
8
On (Login failed)
9
On (Login failed)
10
On (Login failed)
11
On (Login failed)
SUBSYSTEM STATUS
FW Revision:9224
Box ID:0
Node WWN:508002000016b5b0
Enclosure Name:FCloop
SSC100's - 0=Base Bkpln, 1=Base LoopB, 2=Exp Bkpln, 3=Exp LoopB
SSC100 #0:
O.K.(9224/ 3FA5)
SSC100 #1:
O.K.(9224/ 3FA5)
SSC100 #2:
Not Installed
SSC100 #3:
Not Installed
Temperature Sensors - 0 Base, 1 Expansion
0:24ºC
1Not Installed
Default Language is USA English, ASCII
6. Record the faulty disk number.
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7. Enter:
luxadm remove loop_name,snumber
where loop_name is the name of the fiber channel loop, and
where number is the slot number for the disk drive.
Example:
luxadm remove FCloop,s3
A message similar to the following is displayed:
WARNING!!! Please ensure that no filesystems are mounted on these device(s).
All data on these devices should have been backed up.
The list of devices which will be removed is:
1: Box Name:
"FCloop" slot 3
Node WWN:
20000004cf81e4d4
Device Type:Disk device
Device Paths:
/dev/rdsk/c1t3d0s2
Please verify the above list of devices and
then enter 'c' or <CR> to Continue or 'q' to Quit. [Default: c]:
Note:
Note:
If a "device is busy" message is displayed, verify that the correct device is
being removed. Retry the command using the -F option. For example, enter
luxadm remove -F FCloop,s3.
8. Verify that the disk you want to remove is displayed.
9. Choose one of the following:
●
If the correct device is displayed, enter: c
●
If the correct device is not displayed, enter: q
If you removed the device, a message similar to the following is displayed:
stopping: Drive in "FCloop" slot 3....Done
offlining: Drive in "FCloop" slot 3....Done
Hit <Return> after removing the device(s).
The amber LED for the disk turns on when the disk can be safely removed from the
computer. The green LED for the disk starts blinking slowly.
10. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
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11. Using your thumb and forefinger, push the drive latch upward to release the drive
handle. Swing the handle away from the drive until you feel the drive connector
disengage from the backplane. Do not use excessive force. See the following figure.
12. Holding the drive by the handle, carefully slide it out of the drive bay.
13. Place the drive on an antistatic mat or in an antistatic bag.
14. Press Enter.
A message similar to the following is displayed:
Drive in Box Name "FCloop" slot 3
Logical Nodes being removed under /dev/dsk/ and /dev/rdsk:
Logical Nodes being removed under /dev/dsk/ and /dev/rdsk:
c1t3d0s0
c1t3d0s1
c1t3d0s2
c1t3d0s3
c1t3d0s4
c1t3d0s5
c1t3d0s6
c1t3d0s7
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15. Enter:
luxadm insert
The following message is displayed:
Please hit <RETURN> when you have finished adding Fibre Channel Enclosure(s)/
Device(s):
16. Release the drive handle on the replacement disk drive. Use your thumb and forefinger
to pinch the drive latch upward to open it.
17. Align the disk drive with its drive bay. Orient the drive so that the drive handle hinge
faces the bottom of the drive bay.
18. Holding the drive by its handle, fit the drive into the guide rails at the top and bottom of
the drive bay. See the following figure.
19. Slide the drive into the bay until it barely contacts the backplane.
20. Press carefully on the center of the drive. The drive handle begins to close as the drive
engages its backplane connector.
21. Press the handle toward the drive until the latch closes, securing the drive in place.
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22. Press Enter.
A message similar to the following is displayed:
Waiting for Loop Initialization to complete...
New Logical Nodes under /dev/dsk and /dev/rdsk :
c1t3d0s0
c1t3d0s1
c1t3d0s2
c1t3d0s3
c1t3d0s4
c1t3d0s5
c1t3d0s6
c1t3d0s7
No new enclosure(s) were added!!
Note:
Note:
Ignore the message No new enclosure(s) were added!!.
23. If you are installing more than one disk drive, wait for the green light on the drive you
just installed to light steadily (not flashing) before installing another drive. Repeat
Steps 3 through 22.
24. Close the front door and, if necessary, lock it.
25. Continue with Setting up replacement disk drives on page 112.
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Replacing both boot disks
To replace both boot disk drives:
1. If the system is operating, enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down and displays the ok prompt.
2. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
3. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
4. Turn off the system monitor.
5. If any external SCSI devices are installed, turn off the SCSI devices starting with the
device that is closest to the system and work towards the farthest device.
6. Unlock and open the front door.
7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
8. Using your thumb and forefinger, push the drive latch upward to release the drive
handles for the disks in slots 0 and 3. Swing the handle away from the drive until you
108 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
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feel the drive connector disengage from the backplane. Do not use excessive force.
See the following figure.
9. Holding the drive by the handle, carefully slide it out of the drive bay.
10. Place the drive on an antistatic mat or in an antistatic bag.
11. Release the drive handle on the replacement disk drive. Use your thumb and forefinger
to pinch the drive latch upward to open it.
12. Align the disk drive with its drive bay. Orient the drive so that the drive handle hinge
faces the bottom of the drive bay.
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13. Holding the drive by its handle, fit the drive into the guide rails at the top and bottom of
the drive bay. See the following figure.
14. Slide the drive into the bay until it barely contacts the backplane.
15. Press carefully on the center of the drive. The drive handle begins to close as the drive
engages its backplane connector.
16. Press the handle toward the drive until the latch closes, securing the drive in place.
17. Repeat this procedure for both boot disk drives.
18. Close the front door and, if necessary, lock it.
19. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
20. Turn on the system monitor.
21. Turn on the system. Do not put the keyswitch in the locked position.
As the system powers up, the power LED on the monitor flashes.
22. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and
the Sun logo is displayed on the monitor.
The ok prompt is displayed.
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23. Enter the following commands:
setenv auto-boot? false
reset-all
The system reboots to the ok prompt.
24. Enter:
probe-scsi
This verifies that the system recognizes all of the disk devices, including the newly
installed ones. A message that is similar to the following example is displayed:
LiD HA LUN
0
0
0
1
1
0
6
6
0
3
3
0
4
4
0
--- Port WWN --21000004cf72f08f
21000004cf721553
508002000016b5b1
21000004cf72114b
21000004cf7211ae
-----Disk description ----SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SUNW
SUNWGS INT FCBPL9224
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
The devices listed depends on the number of disks that are installed in the system.
25. Enter the following commands:
! CAUTION:
CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
setenv auto-boot? true
boot -r
The system reboots.
26. Log in as root.
27. Continue with Setting up replacement disk drives on page 112.
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Setting up replacement disk drives
After you replace defective disk drives, do one of the following, depending on drives
replaced:
Drives replaced
Procedure
One boot disk
Partition the new boot disk drive (see Partitioning replacement disk
drives on page 113). Continue with the procedures in "Recovering a
mirrored system after disk failure" in the maintenance chapter of the
CMS software installation, maintenance, and troubleshooting
document for your CMS release.
Both boot disks
Continue with the procedures in "Performing a CMSADM restore of a
mirrored or non-mirrored system" in the maintenance chapter of the
CMS software installation, maintenance, and troubleshooting
document for your CMS release.
Data disks
Partition and administer the drive so that it works with the existing
disk drives (see Partitioning replacement disk drives on page 113).
Continue with the procedures in "Recovering a mirrored system after
disk failure" in the maintenance chapter of the CMS software
installation, maintenance, and troubleshooting document for your
CMS release.
112 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Partitioning replacement disk drives
If you are replacing a defective data disk drive in a system and CMS is not operational, or if
you are replacing a single defective boot disk (primary or mirror), you must manually
partition the disk drive. Use the following information:
●
Disk partition values, R3V11 and later boot disks on page 113 or R3V11 and later data
disks on page 114.
●
Partitioning and formatting a replacement disk on page 115.
Disk partition values
During the disk partitioning procedure, you must enter the size of each partition. Since disk
models change often, see the software installation, maintenance, and troubleshooting
document for your current CMS release to verify the correct disk partitioning values.
R3V11 and later boot disks - The following table lists the boot disk drives that are used
with R3V11 and later. These partition sizes are entered in Gigabytes (gb).
Disk
Partition
ID tag
Permission
flag
Starting cylinder
Value
73-GB
0
root
wm
0
4gb
1
swap
wu
825
1gb
21
backup
wm
3
un
wm
1032
3gb
4
un
wm
1651
2gb
5-7
un
wm
Use the default values for partition 2.
Do not enter a value for partitions 5
through 7. These values are
populated automatically when the
boot disks resynchronize during the
restore procedure.
1. The value that is displayed for the backup partition shows the size of the disk drive. If the disk drive
you are partitioning does not closely match the size of the disk you are partitioning (for
example, 68-GB for a 73-GB disk), you have a nonstandard disk. Escalate the issue to Avaya
technical support.
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R3V11 and later data disks - The following table lists the data disk drives that are
supported with R3V11 and later. These partition sizes are entered in Gigabytes (gb) and
cylinders (c).
Disk
Partition
ID tag
Permission
flag
Starting
cylinder
Value
73-GB
0
un
wm
0
2gb
1
un
wm
413
2gb
21
backup
3
un
wm
826
2gb
4
un
wm
1239
2gb
5
un
wm
1652
2gb
6
un
wm
2065
2gb
7
un
wm
2478
11609c
Do not enter a value for partition 2.
1. The value that is displayed for the backup partition shows the size of the disk drive. If the disk drive
you are partitioning does not closely match the size of the disk you are partitioning (for
example, 68-GB for a 73-GB disk), you have a nonstandard disk. Escalate the issue to Avaya
technical support.
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Partitioning and formatting a replacement disk
To partition and format a disk:
1. At the system prompt, enter:
format
A message that is similar to the following example is displayed:
Searching for disks...done
AVAILABLE DISK SELECTIONS:
0. c1t0d0 <SUN72G cyl 14087 alt 2 hd 24 sec 424>
/pci@8,600000/SUNW,qlc@2/fp@0,0/ssd@w21000004cf81e931,0
1. c1t1d0 <SUN72G cyl 14087 alt 2 hd 24 sec 424>
/pci@8,600000/SUNW,qlc@2/fp@0,0/ssd@w21000004cf81e17f,0
3. c1t3d0 <SUN72G cyl 14087 alt 2 hd 24 sec 424>
/pci@8,600000/SUNW,qlc@2/fp@0,0/ssd@w21000004cf707d9f,0
4. c1t4d0 <SUN72G cyl 14087 alt 2 hd 24 sec 424>
/pci@8,600000/SUNW,qlc@2/fp@0,0/ssd@w21000004cf81e2f0,0
Specify disk (enter its number):
2. Enter the disk number that corresponds to the disk that you added. Be sure to specify
the number that exactly matches the disk added.
Specify disk (enter its number): 1
The device number of the disk that you are partitioning, for example, c0t1d0, and the
Format Menu are displayed:
selecting c1t1d0
[disk formatted]
FORMAT MENU:
disk
type
partition
current
format
repair
label
analyze
defect
backup
verify
save
inquiry
volname
!<cmd>
quit
format>
-
select a disk
select (define) a disk type
select (define) a partition table
describe the current disk
format and analyze the disk
repair a defective sector
write label to the disk
surface analysis
defect list management
search for backup labels
read and display labels
save new disk/partition definitions
show vendor, product and revision
set 8-character volume name
execute <cmd>, then return
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3. Enter:
partition
The partition menu is displayed:
PARTITION MENU:
0
1
2
3
4
5
6
7
select modify name
print label !<cmd> quit
partition>
change `0' partition
change `1' partition
change `2' partition
change `3' partition
change `4' partition
change `5' partition
change `6' partition
change `7' partition
select a predefined table
modify a predefined partition table
name the current table
display the current table
write partition map and label to the disk
execute <cmd>, then return
4. At the partition> prompt, enter:
print
The default partition table is displayed. The table for a 72-GB FC-AL data disk will look
similar to the following example:
Current partition table (original):
Total disk cylinders available: 14087 + 2 (reserved cylinders)
Part
Tag
0 unassigned
1 unassigned
2
backup
3 unassigned
4 unassigned
5 unassigned
6 unassigned
7 unassigned
Flag
wm
wm
wm
wm
wm
wm
wm
wm
Cylinders
0 412
413 825
0 - 14086
826 - 1238
1239 - 1651
1652 - 2064
2065 - 2477
2478 - 14086
Size
2.00GB
2.00GB
68.35GB
2.00GB
2.00GB
2.00GB
2.00GB
56.33GB
Blocks
(413/0/0)
4202688
(413/0/0)
4202688
(14087/0/0) 143349312
(413/0/0)
4202688
(413/0/0)
4202688
(413/0/0)
4202688
(413/0/0)
4202688
(11609/0/0) 118133184
partition>
116 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
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5. Partition the disk by completing the following Steps a through e for all partitions
specified in the Disk partition values on page 113.
a. At the partition> prompt, enter the partition number from the table. For example:
partition> 0
The system prompts for the partition ID tag.
b. Enter the partition ID tag from the table. For partition 0, press Enter to accept the
default of unassigned.
Enter partition id tag [unassigned]:
The system prompts for permission flags.
c. Enter the permission flag, usually wm or wu.
The system prompts for the starting cylinder.
d. Enter the number of the starting cylinder from the table. For example:
Enter new starting cyl [0]: 0
The system prompts for the partition size.
e. Enter the partition size from the table. For example:
Enter partition size [0b, 0c, 0mb]: 2gb
The partition> prompt is displayed.
6. When you have sized all of the partitions, enter:
print
7. Compare the partition table that is now displayed to the Disk partition values on
page 113. If there are any discrepancies, correct them by repeating the disk
partitioning.
8. When you determine that the disk partitioning is correct, enter:
label
The system prompts you to continue.
!
Important:
Important:
Do not forget to label the disk drive.
9. Enter: y
The partition> prompt is displayed.
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10. Enter: q
The format> prompt is displayed.
11. Enter:
format
The following message is displayed:
Ready to format. Formatting cannot be interrupted
and takes XX minutes (estimated). Continue? (y or n)
12. Enter: y
A message similar to the following is displayed:
Begin format. The current time is <timestamp>
Formatting...
done
Verifying media...
pass 0 - pattern = 0xc6dec6de
4923/26/7
pass 1 - pattern = 0x6db6db6d
4923/26/7
Total of 0 defective blocks repaired.
format>
13. If you added more than one disk drive, enter disk, and repeat Steps 2 through 12 for
each drive.
14. After you have partitioned each drive, enter: q
15. Continue with the restore procedures as described in Setting up replacement disk
drives on page 112.
118 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Adding disk drives (optional)
If you are adding a pair of data disks (optional), you can hot-plug the disk drives without
shutting down the system.
To add a pair of data disks:
1. Unlock and open the front door.
2. Enter the following commands:
cd /
luxadm insert
The following message is displayed:
Please hit <RETURN> when you have finished adding Fibre Channel Enclosure(s)/
Device(s):
3. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
4. Release the drive handle on the replacement disk drive. Use your thumb and forefinger
to pinch the drive latch upward to open it.
5. Align the disk drive with slot 2. Orient the drive so that the drive handle hinge faces the
bottom of the drive bay.
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6. Holding the drive by its handle, fit the drive into the guide rails at the top and bottom of
the drive bay. See the following figure.
7. Slide the drive into the bay until it barely contacts the backplane.
8. Press carefully on the center of the drive. The drive handle begins to close as the drive
engages its backplane connector.
9. Press the handle toward the drive until the latch closes, securing the drive in place.
10. Press Enter.
A message similar to the following is displayed:
Waiting for Loop Initialization to complete...
New Logical Nodes under /dev/dsk and /dev/rdsk :
c1t2d0s0
c1t2d0s1
c1t2d0s2
c1t2d0s3
c1t2d0s4
c1t2d0s5
c1t2d0s6
c1t2d0s7
No new enclosure(s) were added!!
Note:
Note:
Ignore the message No new enclosure(s) were added!!.
120 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
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11. Wait for the green light on the drive you just installed to light steadily (not flashing)
before installing another drive.
12. Repeat Steps 2 through 11 for the data disk installed in slot 5.
13. Close the front door and, if necessary, lock it.
14. Enter:
cmssvc
The CMS Services menu is displayed.
Note:
Note:
If the system also displays the following message, you must first turn on IDS
before continuing with Step 15.
cmssvc: Warning IDS off-line. It will take approx 30 seconds to start
cmssvc. IDS can be turned on with the run_ids command on the cmssvc
menu.
15. Enter the number that corresponds to the disk_space option.
16. Enter the number that corresponds to the Add new disks option.
The disks to be added are displayed.
17. Enter the number that corresponds to the disks you want to add.
The system administers the new disks, which may take several minutes depending on
the number and size of the disks. The following message is displayed:
added new disk cXtXd0
disk_space command completed.
Note:
Note:
Depending on the size of the disks, the system may run slowly until all disks
are synchronized.
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Replacing the DVD-ROM drive
To replace the DVD-ROM drive:
1. Remove any CD-ROMs from the drive.
2. Log in to the system as root.
3. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system. The ok prompt is displayed at the local console.
4. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
5. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
6. Open both side doors of the computer. See Accessing components inside the
computer on page 55 for more information
7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
122 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Replacing the DVD-ROM drive
8. Remove the two screws securing the front cover to the front of the system. See the
following figure.
9. Remove the front cover.
10. Disconnect the data and power cables from the back of the drive.
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11. Remove the two screws that secure the drive to the chassis. See the following figure.
12. Slide the drive out through the front of the chassis.
5220K
ID1
ID2
ID4
13. Set the SCSI address on the new drive using the jumpers on the back of the drive. Set
DVD-ROM drive to 6. See the following figure.
dvd_cd_jumpers.cdr
124 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Replacing the DVD-ROM drive
14. Slide the replacement drive into the chassis and secure it with the screws that were
removed earlier.
15. Connect the drive data and power cables to the back of the drive.
16. Replace the front cover.
17. Remove the ESD wrist strap.
18. Close the side doors.
19. Turn on the system. Do not put the keyswitch in the locked position.
As the system powers up, the power LED on the monitor flashes.
20. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and
the Sun logo is displayed on the monitor.
The ok prompt is displayed.
21. Enter the following commands:
setenv auto-boot? false
reset-all
This resets the system and the ok prompt is displayed.
22. Enter:
probe-scsi-all
This checks to see that the system recognizes the new drive. If the new drive is not
listed, make sure there is a secure cable connection.
23. Reboot the system by entering the following commands:
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
CAUTION:
setenv auto-boot? true
boot
This reboots the system.
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Maintaining tape drives
This section includes the following topics:
●
Tape drive compatibility on page 126
●
Ordering tapes on page 126
●
Cleaning the tape drive on page 127
●
Replacing the internal tape drive on page 128
●
Adding and removing an external tape drive for data migration on page 131
Tape drive compatibility
The DDS-4 tape drive used with the Sun Fire V880 is not the same model used with the
Sun Enterprise 3500. When replacing a DDS-4 tape drive in the Sun Fire V880, make sure
you order the correct replacement.
Ordering tapes
Replacement backup data and tape drive cleaning cartridge tapes can be ordered from
your local computer or office supply store. Depending on your tape drive model, order the
following cartridge tapes:
Description
!
Important:
Tape drive
DAT 72 36/72-GB, 4mm, 170m
DAT 72
DDS-4 20/40-GB, 4mm, 150-155m
DDS-4 and DAT 72
DDS 4mm cleaning cartridge
DDS-4 and DAT 72
Important:
If you are using the CMS High Availability feature and one of your systems
uses a DDS-4 tape drive while the other uses a DAT 72 tape drive, you must
use DDS-4 tape cartridges in both systems. Using the same size backup
tapes allows you to do manual data restores on both systems, no matter
which one may need the restore.
126 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
Cleaning the tape drive
This section describes how you clean the tape drive.
Note:
Note:
Starting around June, 2004, CMS servers will no longer ship with tape drive
cleaning tapes. Avaya recommends that customers purchase at least one
cleaning tape as soon as the server is installed and in service.
The number of cleaning cycles available on a cleaning cartridge depends on the
manufacturer of the cartridge. Regular cleaning is recommended to maximize tape drive
performance. Avaya recommends that you clean the tape drive once a week or every five
(5) data backups, whichever comes first.
The LEDs on the tape drives indicate when the tape drives need cleaning. See Tape drive
LEDs on page 178. If the Clean LED flashes, either the tape drive heads need cleaning, or
the backup tape needs replacing.
To clean the tape drive:
1. Load the cleaning cartridge into the tape drive.
The cleaning cycle begins automatically, and the Tape LED flashes. When the cleaning
cycle is complete, the cleaning cartridge is ejected automatically. If the cleaning
cartridge does not eject automatically, it may be defective and may need replacing.
2. The first time you use the cleaning cartridge, record the date on the cleaning cartridge.
Each time you clean the tape drive, mark an X in the box. After all boxes are filled,
replace the cleaning cartridge.
3. Return the cleaning cartridge to the plastic protection box.
If the Clean LED continues to flash, repeat the cleaning procedure using a different
cleaning cartridge. If the Clean LED is still flashing, repeat the backup operation with a
different tape. If this clears the signal, the first backup tape is nearing the end of its life.
Discard the old tape.
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Maintenance
Replacing the internal tape drive
To replace the internal tape drive:
1. Remove any tapes from the drive.
2. Log in to the system as root.
3. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system. The ok prompt is displayed at the local console.
4. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
5. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
6. Open both side doors of the computer. See Accessing components inside the
computer on page 55 for more information
7. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
128 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
8. Remove the two screws securing the front cover to the front of the system. See the
following figure.
9. Remove the front cover.
10. Disconnect the data and power cables from the back of the drive.
11. Remove the two screws that secure the drive to the chassis.
12. Slide the drive out through the front of the chassis.
13. Set the SCSI address on the new drive using the jumpers on the back of the drive. Set
the tape drive to 5. See the following figure.
DAT 72
TP NC 8 4 2 1
DDS-4
8 4 2 1
tape_jumpers.cdr
14. Slide the replacement drive into the chassis and secure it with the screws that you
removed earlier.
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Maintenance
15. Connect the drive data and power cables to the back of the drive.
16. Replace the front cover.
17. Remove the ESD wrist strap.
18. Close the side doors.
19. Turn on the system. Do not put the keyswitch in the locked position.
As the system powers up, the power LED on the monitor flashes.
20. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and
the Sun logo is displayed on the monitor.
The ok prompt is displayed.
21. Enter the following commands:
setenv auto-boot? false
reset-all
This resets the system and the ok prompt is displayed.
22. Enter:
probe-scsi-all
This checks to see that the system recognizes the new drive. If the new drive is not
listed, make sure there is a secure cable connection.
23. Reboot the system by entering the following commands:
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
CAUTION:
setenv auto-boot? true
boot
This reboots the system.
130 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
Adding and removing an external tape drive for data migration
To temporarily add an external tape drive for data migration, and remove the tape drive
when the migration is complete:
1. Log in to the system as root.
2. Enter the following commands:
cd /dev/rmt
pwd
The pwd command verifies that you are in the /dev/rmt directory.
3. Enter:
rm *
This removes tape drive device files. If you do not remove the tape drive device files
before rebooting the system, the tape drive device files may not match the hardware
configuration.
4. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down.
5. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
6. Turn the key switch to the Forced Off position. See the following figure.
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Maintenance
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
7. Turn off the system monitor.
8. Turn off any external SCSI devices, starting with the device that is closest to the
system and working toward the farthest device.
9. Using the Target Address Switch on the back of the external tape drive, set the SCSI
ID to 4.
10. Connect the tape drive to the SCSI port on the SunSwift card or the Dual FastEthernet
and Dual SCSI card.
11. Connect the power cord from the tape drive to a power source.
12. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
13. Turn on the system monitor.
14. Turn on the system. Do not put the keyswitch in the locked position.
As the system powers up, the power LED on the monitor flashes.
15. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and
the Sun logo is displayed on the monitor.
The ok prompt is displayed.
16. Enter the following commands:
setenv auto-boot? false
reset-all
The system resets and displays the ok prompt.
17. Enter:
probe-scsi-all
This checks to see that the system recognizes the new tape drive. The resulting
display should list the new drive as Target 4. If the new drive is not listed, check for a
secure connection between the SCSI port and the new drive.
18. Reboot the system by entering the following commands:
132 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
CAUTION:
setenv auto-boot? true
boot -r
This reboots the system so that it recognizes the new configuration.
19. Use the external tape drive to migrate data onto the system.
20. When finished migrating the data, enter the following commands:
cd /dev/rmt
pwd
The pwd command verifies that you are in the /dev/rmt directory.
21. Remove any tapes from the drive.
22. Enter:
rm *
This removes tape drive device files. If you do not remove the tape drive device files
before rebooting the system, the tape drive device files may not match the hardware
configuration.
23. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down.
24. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
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Maintenance
25. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
26. Turn off the system monitor.
27. Turn off any external SCSI devices, starting with the device that is closest to the
system and working toward the farthest device.
28. Disconnect the tape drive from the SCSI port.
29. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
30. Turn on the system monitor.
31. Turn on the system. Do not put the keyswitch in the locked position.
As the system powers up, the power LED on the monitor flashes.
32. Press Stop+A simultaneously as soon as the monitor power LED lights steadily and
the Sun logo is displayed on the monitor.
The ok prompt is displayed.
33. Enter the following commands:
setenv auto-boot? false
reset-all
The system resets.
134 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
34. Enter:
probe-scsi-all
In its default configuration, the computer should list two SCSI devices: the internal tape
drive (Target 5) and the DVD-ROM drive (Target 6).
35. Reboot the system by entering the following commands:
! CAUTION:
CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
setenv auto-boot? true
boot -r
This reboots the system so that it recognizes the new configuration.
Issue 2.0 June 2004
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Maintenance
Maintaining CPU/Memory boards
This section describes how to replace or add memory modules and CPU/Memory boards.
This section includes the following topics:
●
CPU and memory configurations on page 136
●
Checking the current memory and CPU configuration on page 137
●
Shutting down the system on page 138
●
Removing a CPU/Memory board on page 139
●
Replacing memory on page 140
●
Installing a CPU/Memory board on page 142
●
Restarting the system on page 145
!
WARNING:
WARNING:
You must wear an ESD wrist strap when installing or removing hardware
components to prevent electrical discharge that can damage the system.
CPU and memory configurations
The minimum memory configuration of the computer is one CPU/Memory board that has
two processors and 4-GB of memory.
The computer can be upgraded to four total CPU/Memory boards, each with two
processors and 4-GB memory. The maximum memory is 16-GB.
!
Important:
Important:
The CPUs in all memory boards must match. You cannot, for example, mix
a 900 MHz CPU with a 1.2 GHz CPU.
136 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining CPU/Memory boards
Checking the current memory and CPU configuration
To check the current memory size, memory configuration, and CPU configuration:
1. Enter:
/usr/platform/‘uname -m‘/sbin/prtdiag -v | pg
The current memory size, memory configuration, and CPU configuration are displayed.
System Configuration: Sun Microsystems
System clock frequency: 150 MHz
Memory size: 4096 Megabytes
sun4u Sun Fire 880
========================= CPUs ===============================================
Brd
--A
A
CPU
--0
2
Run
MHz
---1200
1200
E$
MB
---8.0
8.0
CPU
Impl.
------US-III+
US-III+
CPU
Mask
---11.1
11.1
========================= Memory Configuration ===============================
Brd
---A
A
A
A
A
A
A
A
.
.
MC
ID
--0
0
0
0
2
2
2
2
Logical
Bank
num
---0
1
2
3
0
1
2
3
Logical
Bank
size
-----512MB
512MB
512MB
512MB
512MB
512MB
512MB
512MB
Logical
Bank
Status
----------no_status
no_status
no_status
no_status
no_status
no_status
no_status
no_status
DIMM
Size
-----256MB
256MB
256MB
256MB
256MB
256MB
256MB
256MB
Interleave
Factor
---------8-way
8-way
8-way
8-way
8-way
8-way
8-way
8-way
Interleaved
with
----------0
0
0
0
0
0
0
0
2. Record the current memory size, memory configuration, and CPU configuration.
Issue 2.0 June 2004
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Maintenance
Shutting down the system
To shut down the system:
1. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down.
2. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
3. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
4. Turn off the system monitor.
5. Turn off any external SCSI devices, starting with the device that is closest to the
system and working toward the farthest device.
138 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining CPU/Memory boards
Removing a CPU/Memory board
To add memory or replace a CPU/Memory board, you must first remove the CPU/Memory
board.
To remove a CPU/Memory board:
1. Open the right door.
2. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
3. Identify the CPU/Memory board that you want to remove.
4. Loosen, but do not remove, the two captive screws securing the CPU/Memory board.
See the following figure.
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Maintenance
5. Rotate the CPU/Memory board ejection levers out so that the CPU/Memory board
connectors disengage from the motherboard. See the following figure.
6. Pull the CPU/Memory board from the chassis.
7. Place the CPU/Memory board on an antistatic mat or in an antistatic bag.
Replacing memory
This section describes the procedures used to replace memory on a CPU/Memory board
that you have already removed from the system (see Removing a CPU/Memory board on
page 139). The board contains 4-GB of memory. When replacing memory modules, you
must replace modules in groups of four within a bank of memory.
Tip:
Tip:
The procedure for replacing memory is summarized on the top of the CPU/
Memory board.
To replace memory modules:
1. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 58 for more
information.
140 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining CPU/Memory boards
2. Remove the plastic cover on the CPU/Memory board. Push the tabs in until you can lift
the cover free of the CPU/Memory board shroud. See the following figure.
3. Identify which modules you are removing.
4. Applying even pressure on both levers, push down on the ejection levers at each end
of the memory module until the memory module pops out of the socket. See the
following figure.
5. Grasp the top corners of the memory module and pull it up and out of the socket.
6. Place the memory module on an antistatic mat or in an antistatic bag.
7. Push down on the ejection levers at each end of the sockets.
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Maintenance
8. Holding the bottom edge of the module parallel to the socket, align the module so that
each of the contacts is centered on a socket pin. See the following figure.
9. Push firmly and evenly on both ends of the memory module until the bottom edge is
firmly seated in the socket. You will hear a click when the ejection levers are in the
locked position.
10. Replace the plastic cover on the CPU/Memory board.
11. Continue with Installing a CPU/Memory board on page 142.
Installing a CPU/Memory board
Use this procedure to install a new CPU/Memory board or to reinstall a CPU/Memory
board that was removed for maintenance.
To install a CPU/Memory board:
1. If not already done, open the right door.
2. If not already done, attach one end of an ESD antistatic wrist strap to the system
chassis sheet metal and attach the other end to your wrist. See Using an ESD wrist
strap on page 58 for more information.
3. Locate the CPU/Memory board slot into which you want to install the CPU/Memory
board.
4. If a CPU/Memory board connector yellow dust cover is installed on the slot's
motherboard CPU/Memory board connectors, remove it.
!
WARNING:
WARNING:
If you do not remove the dust cover from the motherboard CPU/Memory
board connectors, installing a CPU/Memory board in that slot may damage
the motherboard and the CPU/Memory board.
5. If a CPU air baffle is installed in the CPU/Memory board slot, remove the air baffle. Pull
the plastic tab on the air baffle and rotate the baffle from its slot. Place the CPU air
142 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining CPU/Memory boards
baffle into an empty CPU air baffle slot on the underside of the chassis top. See the
following figure.
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143
Maintenance
6. Make sure that the ejection levers on the CPU/Memory board are pointed out, rotated
at 90 degrees. See the following figure.
7. Slide the CPU/Memory board into the guides in the chassis. Slide the board into the
system until the connectors on the board begin to engage the sockets on the
motherboard and the ejection levers begin to contact the bracket.
8. Push in the two ejection levers simultaneously until the board is fully engaged in its
slot.
9. Hand-tighten the two captive screws on the CPU/Memory board.
10. Using a No. 2 Phillips screwdriver, fully tighten the right captive screw and repeat for
the left captive screw.
11. Remove the ESD wrist strap.
12. Close the side door.
144 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining CPU/Memory boards
Restarting the system
To restart the system:
1. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
2. Turn on the system monitor.
3. Turn on the system.
This reboots the system so that it recognizes the new configuration.
4. When the system comes back up, log in as root.
5. Enter:
/usr/platform/‘uname -m‘/sbin/prtdiag -v | pg
The new memory size, memory configuration, and CPU configuration are displayed.
System Configuration: Sun Microsystems
System clock frequency: 150 MHz
Memory size: 4096 Megabytes
sun4u Sun Fire 880
========================= CPUs ===============================================
Brd
--A
A
CPU
--0
2
Run
MHz
---1200
1200
E$
MB
---8.0
8.0
CPU
Impl.
------US-III+
US-III+
CPU
Mask
---11.1
11.1
========================= Memory Configuration ===============================
Brd
---A
A
A
A
A
A
A
A
.
MC
ID
--0
0
0
0
2
2
2
2
Logical
Bank
num
---0
1
2
3
0
1
2
3
Logical
Bank
size
-----512MB
512MB
512MB
512MB
512MB
512MB
512MB
512MB
Logical
Bank
Status
----------no_status
no_status
no_status
no_status
no_status
no_status
no_status
no_status
DIMM
Size
-----256MB
256MB
256MB
256MB
256MB
256MB
256MB
256MB
Interleave
Factor
---------8-way
8-way
8-way
8-way
8-way
8-way
8-way
8-way
Interleaved
with
----------0
0
0
0
0
0
0
0
6. Verify that the memory size that is displayed is correct, and compare it to the value that
you recorded before you added the new memory. If the new memory size is not
correct, shut down the system, turn off the power, and verify that all the memory
modules are properly seated.
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Maintenance
7. If a one or more CPU/Memory board is added to the system, readminister the Informix
IDS tunables as described in the section "Setting the Informix configuration parameters
for CMS" in the CMS software installation, maintenance, and troubleshooting
document for your CMS release.
146 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Replacing a power supply
Replacing a power supply
A power supply can be replaced without shutting down the system.
!
WARNING:
WARNING:
A power supply must always occupy bays 0 and 1. If a power supply in
bay 0 or 1 fails, you must leave the failed power supply in its bay until you
are able to install a functioning replacement power supply. A failed power
supply in bay 0 or 1 continues to act as an air baffle, channeling airflow to
cool the bottom row of disk drives in the disk cage. Replace the failed power
supply as soon as possible to regain power redundancy.
To replace a power supply:
1. Identify the power supply that you want to remove. See Power supply LEDs on
page 175 for information about diagnosing power supplies.
2. Release the AC power cord from the strain-relief tie-wrap on the power supply. Press
the tab on the head of the tie-wrap to release it. See the following figure.
3. Unplug the AC power cord from the power supply.
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Maintenance
4. Loosen the two captive Phillips screws securing the power supply to the system rear
panel. See the following figure.
5. Pull the power supply out from its bay. Use one hand to pull the power supply out while
using the other hand to support the power supply as it is removed from the system.
!
Important:
Important:
When hot-swapping a power supply, do not disengage and reengage the
supply in rapid succession. Rapid seating and unseating of power supplies
will result in false error conditions.
6. After removing a supply, wait for an acknowledgement message on the system
console before installing a new supply. Otherwise, the environmental monitoring
software will not recognize the new device, and false error conditions will result.
148 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Replacing a power supply
7. Slowly slide the new power supply into its bay until the connectors on the power supply
are fully engaged with the connectors on the power distribution board. See the
following figure.
8. Tighten the two captive screws that secure the power supply to the chassis.
9. Connect the AC power cord to the power supply. Insert the power cord through the
strain-relief tie-wrap loop, located to the right of the supply. Tighten the tie-wrap to
secure the connection.
Note:
Note:
You can also replace a power supply when the system is at the boot level
(that is, the ok prompt is displayed). If a power supply is replaced at the boot
level, you must reboot the system using the reset-all command.
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Maintenance
150 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Troubleshooting
This section includes the following topics:
●
Using the remote console on page 152
●
Using the RSC on page 159
●
Tools on page 161
- Using the prtdiag command on page 162
- Using the cfgadm command on page 165
- System messages on page 166
- OpenBoot PROM firmware tests on page 167
- OpenBoot diagnostic tests on page 172
- POST diagnostic messages on page 175
- OpenBoot initialization commands on page 176
- Diagnosing LED patterns on page 177
- Sun Validation Test Suite (VTS) on page 185
●
Troubleshooting disk drives and DVD-ROM drives on page 186
●
Troubleshooting tape drives on page 189
●
Recovery procedures on page 192
Additional troubleshooting - See the Sun Fire 880 Service Manual at the Sun
documentation Web site for additional troubleshooting procedures:
http://docs.sun.com
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Troubleshooting
Using the remote console
If your system does not boot, or if the system cannot be diagnosed locally, remote support
personnel might want to redirect control of the console port from the local console to a
dialed-in remote console. Redirecting the console allows support personnel to do
maintenance remotely as if they were at the local console. You can redirect the console
using either:
●
The Solaris operating system
●
OpenBoot diagnostics
This section consists of the following procedures:
●
Redirecting the console using Solaris on page 152. Use this procedure when the
system will boot up to the Solaris operating system.
●
Redirecting the console using OpenBoot mode on page 155. Use this procedure when
the system will not boot up to the Solaris operating system.
Redirecting the console using Solaris
The following procedure describes how to use the Solaris operating system to redirect the
local console to the serial port and is usually done from the remote console that has dialed
in to the system. Should you encounter any problems setting up the remote console, see
Remote console port problems on page 200 for troubleshooting procedures.
! CAUTION:
CAUTION:
Use the following procedure only when absolutely necessary. If the console
redirects and the modem line drops, you may not be able to get back into the
system.
Redirecting the local console to the remote console
To redirect control of the console port from the local console to a dialed-in remote console:
1. Dial in from the remote console to the remote console modem, and log in as root.
2. At the remote console, enter:
/cms/install/bin/abcadm -r ttya
The following message is displayed at the remote console:
ttya is currently set to be incoming
Are you sure you want to change it? [y,n,?]
152 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Using the remote console
3. At the remote console, enter: y
The following message is displayed at the remote console:
ttya administration removed
4. At the remote console, enter:
/cms/install/bin/abcadm -c -b 9600 ttya
The following message is displayed at the remote console:
This change requires a reboot to take affect
Are you ready to reboot? [y,n,?]
5. At the remote console, enter: y
The following message is displayed at the remote console:
done
desktop auto-start disabled
Proceeding to reboot.
The following occurs:
●
The system begins to shut down.
●
Shutdown, reset, and reboot messages are displayed on the local console.
●
When the system starts to come back up, the local console goes blank.
●
The system boot diagnostics are displayed on the remote console.
●
After the system reboots, a console login: prompt is displayed on the remote
console.
6. Log in to the remote console as root.
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Troubleshooting
Redirecting the remote console back to the local console
! CAUTION:
Do not enter Ctrl+D from the remote console to exit the system without first
redirecting control back to the local console. If you do, you may lock yourself
from using the console locally or remotely.
CAUTION:
To redirect control of the console port from the remote console back to the local console:
1. At the remote console, enter:
/cms/install/bin/abcadm -c local
The following message is displayed at the remote console:
Console set to local
This change requires a reboot to take affect
Are you ready to reboot? [y,n,?]
2. At the remote console, enter: y
The following occurs:
●
The system begins to shut down.
●
Shutdown, reset, and reboot messages are displayed on the local console.
●
When the system starts to come back up, the system boot diagnostics are displayed
on the local console.
●
After the system reboots, the console login: prompt is displayed on the remote
console.
●
The login screen is displayed on the local console.
3. Log in to the local console as root.
4. Log in to the remote console as root.
Control of the console port is redirected from the remote console back to the local
console.
154 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Using the remote console
Redirecting the console using OpenBoot mode
This procedure describes how to use the OpenBoot mode to redirect the local console to
serial port A. Use the OpenBoot mode to redirect the remote console port when the Solaris
method does not work. This typically occurs when the system will not boot.
Redirecting the local console to the remote console
To redirect control of the console port from the local console to a dialed-in remote console:
1. If the system is not already at the ok prompt, enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down to the ok prompt.
! CAUTION:
CAUTION:
If the shutdown command fails, press Stop+A simultaneously after the
console banner is displayed, but before the operating system starts booting.
2. At the local console, enter the following commands to set the remote console
configuration parameters:
setenv input-device ttya
setenv output-device ttya
setenv ttya-rts-dtr-off true
setenv ttya-ignore-cd true
setenv ttya-mode 9600,8,n,1,3. To verify the parameter changes, enter:
printenv
The following message is displayed:
Parameter Name
output-device
input-device
.
.
.
Value
ttya
ttya
Default Value
screen
keyboard
4. If not already dialed in, dial in to the system from the remote console.
5. Log in to the system as root.
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6. At the local console, enter:
boot
The following occurs:
●
The system begins to shut down.
●
Shutdown, reset, and reboot messages are displayed on the local console.
●
When the system starts to come back up, the local console goes blank.
●
The system boot diagnostics are displayed on the remote console.
●
After the system reboots, a console login: prompt is displayed on the remote
console.
7. Log in to the remote console as root.
Redirecting the remote console back to the local console
! CAUTION:
CAUTION:
Do not enter Ctrl+D from the remote console to exit the system without first
redirecting control back to the local console. If you do, you may lock yourself
from using the console locally or remotely.
Using OpenBoot mode, there are two ways to redirect control of the console port from the
remote console back to the local console:
●
Method 1: from the remote console on page 157 (recommended)
●
Method 2: from the local site on page 158 (not recommended)
156 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Using the remote console
Method 1: from the remote console - To redirect control of the console port from the
remote console back to the local console:
1. Do one of the following:
●
If the system is in UNIX, enter the following commands at the remote console:
eeprom output-device=screen
eeprom input-device=keyboard
eeprom ttya-rts-dtr-off=true
eeprom ttya-ignore-cd=false
/usr/sbin/shutdown -y -i6 -g0
●
If the system is in OpenBoot mode, enter the following commands at the remote
console:
setenv output-device screen
setenv input-device keyboard
setenv ttya-rts-dtr-off true
setenv ttya-ignore-cd false
reset
The following occurs:
●
The system begins to shut down.
●
Shutdown, reset, and reboot messages are displayed on the remote console.
●
When the system starts to come back up, the system boot diagnostics are displayed
on the local console.
●
The login screen is displayed on the local console.
2. At the remote console, hang up the modem connection.
3. Log in to the system as root at the local console.
4. To see what is on the ttya port, enter:
/cms/install/bin/abcadm -k
5. To start a port monitor on ttya, enter:
/cms/install/bin/abcadm -i -b 9600 ttya
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Method 2: from the local site - The onsite technician will use this procedure from the
local site. Use this method only when Method 1 will not work.
! CAUTION:
This method of redirecting the console port should be done only as a last
resort. This procedure resets the NVRAM defaults to the Sun factory
settings. These settings will remain in effect until the next reboot. This
procedure could also cause loss of data and disk failure, and could require a
disk restore.
CAUTION:
To redirect control of the console port from the remote console back to the local console:
1. Turn the power off and back on for the CMS computer.
2. As the computer begins to boot up, double-click the power button on the front of the
system.
Note:
Note:
Double-clicking the power button during power-up is the equivalent to
Stop+N on a system that has a non-USB keyboard.
The prompt is displayed on the local console.
3. At the ok prompt, enter:
boot
4. When the system boots up, log in to the system as root at the local console.
5. To see what is on the ttya port, enter:
/cms/install/bin/abcadm -k
6. To start a port monitor on ttya, enter:
/cms/install/bin/abcadm -i -b 9600 ttya
The following message is displayed:
ttya set to incoming port 9600 baud
158 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Using the RSC
Using the RSC
The RSC software works in conjunction with the RSC card to allow remote administration
of the computer. You will be able to access the Solaris and OpenBoot console functions
and control the power-on self-test (POST) and OpenBoot diagnostics.
This section includes the following topics:
●
Redirecting the local console to the RSC on page 159
●
Redirecting the RSC to the local console on page 160
Redirecting the local console to the RSC
To redirect the local console to the RSC:
!
Important:
Important:
Do not redirect the console to the RSC unless the RSC card has as been
configured for a second ethernet interface or phone line. If you redirect the
console to an incorrectly configured RSC card, you will not be able to
access the system through the local console or the RSC card.
1. Enter from the local console:
/usr/sbin/shutdown -y -i0 -g0
The ok prompt is displayed.
2. Enter the following commands to set the RSC environment:
setenv diag-console rsc
setenv input-device rsc-console
setenv output-device rsc-console
3. Enter:
reset-all
The system reboots and the local console is directed to the RSC.
4. Log in to the RSC.
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Redirecting the RSC to the local console
To redirect the RSC to the local console:
1. Enter from the RSC:
/usr/sbin/shutdown -y -i0 -g0
The ok prompt is displayed.
! CAUTION:
CAUTION:
If the shutdown command fails, press Stop + A simultaneously after the
display console banner is displayed, but before the operating system starts
booting.
2. Enter the following commands to set the local console environment:
setenv diag-console ttya
setenv input-device keyboard
setenv output-device screen
3. Enter:
reset-all
The system reboots and the RSC is directed to the local console.
Additional references - For more information about the RSC card and software, see Sun
Remote System Control (RSC) User’s Guide at the Sun documentation Web site:
http://docs.sun.com
160 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
Tools
There are several tools available to help diagnose hardware problems. The tools are
described in the following sections:
●
Using the prtdiag command on page 162
●
Using the cfgadm command on page 165
●
System messages on page 166
●
OpenBoot PROM firmware tests on page 167
●
OpenBoot diagnostic tests on page 172
●
POST diagnostic messages on page 175
●
OpenBoot initialization commands on page 176
●
Diagnosing LED patterns on page 177
●
Sun Validation Test Suite (VTS) on page 185
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Using the prtdiag command
The prtdiag command displays system diagnostic information.
To display this diagnostic information, enter:
/usr/platform/‘uname -m‘/sbin/prtdiag -v | pg
The following is an example of the results for the computer.
System Configuration: Sun Microsystems sun4u Sun Fire 880
System clock frequency: 150 MHz
Memory size: 4096 Megabytes
========================= CPUs ===============================================
Brd
--A
A
CPU
--0
2
Run
MHz
---1200
1200
E$
MB
---8.0
8.0
CPU
Impl.
------US-III+
US-III+
CPU
Mask
---11.1
11.1
========================= Memory Configuration ===============================
Brd
---A
A
A
A
A
A
A
A
MC
ID
--0
0
0
0
2
2
2
2
Logical
Bank
num
---0
1
2
3
0
1
2
3
Logical
Bank
size
-----512MB
512MB
512MB
512MB
512MB
512MB
512MB
512MB
Logical
Bank
Status
----------no_status
no_status
no_status
no_status
no_status
no_status
no_status
no_status
DIMM
Size
-----256MB
256MB
256MB
256MB
256MB
256MB
256MB
256MB
Interleave
Factor
---------8-way
8-way
8-way
8-way
8-way
8-way
8-way
8-way
Interleaved
with
----------0
0
0
0
0
0
0
0
========================= IO Cards =========================
Bus Max
IO
Port Bus
Freq Bus Dev,
Type ID Side Slot MHz Freq Func State Name
Brd
Model
---- ---- ---- ---- ---- ---- ---- ---I/O PCI
8
B
3
33
33 2,0
I/O PCI
8
B
2
33
33 3,0
I/O PCI
8
B
2
33
33 3,1
I/O PCI
8
B
1
33
33 4,0
I/O PCI
8
B
1
33
33 4,1
I/O PCI
8
B
0
33
33 5,0
I/O PCI
8
B
0
33
33 0,0
I/O PCI
8
B
0
33
33 0,1
I/O PCI
8
B
0
33
33 4,0
I/O PCI
9
B
4
33
33 4,0
I/O PCI
9
A
7
33
66 2,0
----ok
ok
ok
ok
ok
ok
ok
ok
ok
ok
ok
-----------------------------------------------------pci1214,334-pci1214,334.10
pci108e,1000-pci108e,1000.1
SUNW,hme-pci108e,1001SUNW,qsi-cheerio
pci108e,1000-pci108e,1000.1
SUNW,hme-pci108e,1001SUNW,qsi-cheerio
pci-pci8086,b152.0/pci108e,1000PCI-BRIDGE
pci108e,1000-pci108e,1000.1device on pci-bridge
SUNW,hme-pci108e,1001SUNW,cheerio/pci-bridg+
SUNW,isptwo-pci1077,1020/sd (blo+QLGC,ISP1040B/pci-brid+
pci1214,334-pci1214,334.10
SUNW,m64BSUNW,370-4362
No failures found in System
===========================
162 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
========================= Environmental Status =========================
System Temperatures (Celsius):
------------------------------Device
Temperature
Status
--------------------------------------CPU0
63
OK
CPU2
70
OK
MB
29
OK
IOB
25
OK
DBP0
24
OK
=================================
Front Status Panel:
------------------Keyswitch position: NORMAL
System LED Status:
GEN FAULT
[OFF]
REMOVE
[OFF]
DISK FAULT
[OFF]
POWER FAULT
[OFF]
LEFT THERMAL FAULT
[OFF]
RIGHT THERMAL FAULT
[OFF]
LEFT DOOR
[OFF]
RIGHT DOOR
[OFF]
=================================
Disk Status:
Presence
DISK
0: [PRESENT]
DISK
1: [PRESENT]
DISK
2: [ EMPTY]
DISK
3: [PRESENT]
DISK
4: [PRESENT]
DISK
5: [ EMPTY]
DISK
6: [ EMPTY]
DISK
7: [ EMPTY]
DISK
8: [ EMPTY]
DISK
9: [ EMPTY]
DISK 10: [ EMPTY]
DISK 11: [ EMPTY]
Fault LED
[OFF]
[OFF]
[OFF]
[OFF]
Remove LED
[OFF]
[OFF]
[OFF]
[OFF]
=================================
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Fan Bank :
---------Bank
---CPU0_PRIM_FAN
CPU1_PRIM_FAN
CPU0_SEC_FAN
CPU1_SEC_FAN
IO0_PRIM_FAN
IO1_PRIM_FAN
IO0_SEC_FAN
IO1_SEC_FAN
IO_BRIDGE_PRIM_FAN
IO_BRIDGE_SEC_FAN
Speed
( RPMS )
-------2158
2307
0
0
4054
4000
0
0
3448
0
Status
Fan State
--------[ENABLED]
[ENABLED]
[DISABLED]
[DISABLED]
[ENABLED]
[ENABLED]
[DISABLED]
[DISABLED]
[ENABLED]
[DISABLED]
--------OK
OK
OK
OK
OK
OK
OK
OK
OK
OK
=================================
Power Supplies:
--------------Supply
-----PS0
PS1
PS2
Status
-----------GOOD
GOOD
GOOD
Fan Fail
--------
Temp Fail
---------
CS Fail
-------
3.3V
---6
6
6
5V
-4
4
4
12V
--2
2
2
48V
--2
2
2
========================= HW Revisions =======================================
System PROM revisions:
---------------------OBP 4.13.0 2004/01/19 18:26
IO ASIC revisions:
-----------------Brd
---IB-1
IB-1
Port
Model
ID Status Version
--------------- ---- ------ ------unknown
8
ok
7
unknown
9
ok
7
164 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
Using the cfgadm command
The cfgadm command displays diagnostic information about CPU/Memory boards, SCSI
controllers, and PCI cards.
To display this diagnostic information, enter:
cfgadm
The following is an example of the results for the computer.
Ap_Id
SBa
SBb
SBc
SBd
c0
c2
pcisch0:hpc1_slot0
pcisch0:hpc1_slot1
pcisch0:hpc1_slot2
pcisch0:hpc1_slot3
pcisch2:hpc2_slot4
pcisch2:hpc2_slot5
pcisch2:hpc2_slot6
pcisch3:hpc0_slot7
pcisch3:hpc0_slot8
usb0/1
usb0/2
usb0/3
usb0/4
Type
cpu/mem
none
none
none
scsi-bus
scsi-bus
pci-pci/hp
bridge/hp
bridge/hp
unknown/hp
unknown/hp
unknown
unknown
vgs8514/hp
unknown
usb-mouse
usb-kbd
unknown
unknown
Receptacle
disconnected
empty
empty
empty
connected
connected
connected
connected
connected
connected
connected
empty
empty
connected
empty
connected
connected
empty
empty
Occupant
configured
unconfigured
unconfigured
unconfigured
configured
configured
configured
configured
configured
configured
configured
unconfigured
unconfigured
configured
unconfigured
configured
configured
unconfigured
unconfigured
Condition
ok
ok
ok
ok
unknown
unknown
ok
ok
ok
ok
ok
unknown
unknown
ok
unknown
ok
ok
ok
ok
●
SBa through SBd show the status of the four CPU/memory boards. In this example there
is one CPU/Memory board in Slot A.
●
c0 shows the status of the internal SCSI controller.
●
c2 shows the status of the SCSI controller on the SunSwift card.
●
pcisch0 through pcisch3 show the status of the PCI slots. In this example, the
following cards are installed:
- Slot 0 - Dual FastEthernet and Dual SCSI card
- Slot 1 - FastEthernet card
- Slot 2 - FastEthernet card
- Slot 3 - HSI/P card
- Slot 4 - HSI/P card
- Slot 7 - Graphics card
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System messages
System messages can alert you to system problems, such as a device that is about to fail.
By default, many of the messages are displayed on the system console and are stored in /
var/adm.
You can display system messages with the dmesg command. Here are some factors to
keep in mind:
●
A list of the most recent messages is displayed.
●
The /var/adm directory contains several message files. The most recent messages
are in /var/adm/messages and in /var/adm/messages.0. The oldest are in /var/
adm/messages.3.
●
Periodically, a new file is created, and the /var/adm/messages.3 file is deleted, /
var/adm/messages.2 is renamed /var/adm/messages.3, /var/adm/
messages.1 is renamed /var/adm/messages.2, and /var/adm/messages.0 is
renamed /var/adm/messages.1.
The message files may contain not only system messages, but also core dumps and other
data, which can cause /var/adm to grow quite large. To keep the directory to a
reasonable size and ensure that future core dumps can be saved, you should remove
unneeded files periodically. You can automate the task by using crontab. See your Sun
system documentation for information on crontab.
166 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
OpenBoot PROM firmware tests
The OpenBoot PROM (OBP) on-board firmware performs a routine set of firmware and
hardware tests.
Note:
Note:
Different versions of Solaris have different versions of the OpenBoot
commands. Not all commands are available with every version.
This section includes the following topics:
●
Using the OpenBoot PROM tests on page 167
●
Test descriptions on page 168
●
Probing disk drives on page 169
●
Probing all media devices on page 170
Using the OpenBoot PROM tests
To use the OpenBoot PROM tests:
1. From the root login, turn off CMS.
2. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down.
3. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets and displays the ok prompt.
4. Enter any of the commands that are shown in Test descriptions on page 168.
5. When you finish testing, enter the following commands:
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
CAUTION:
setenv auto-boot? true
boot
The system reboots.
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Test descriptions
The following table lists some of the OpenBoot PROM On-Board firmware test commands.
Note that for some commands, test results are displayed. For other commands, the ok
prompt is displayed when the test is finished.
Command
Description
probe-scsi
Displays the recognized disk drives and backplanes.
probe-scsi-all
Displays the recognized disk drives, backplanes, tape drives,
and DVD-ROM drives.
show-devs
Displays all the devices known to the system directly beneath a
given device in the device hierarchy. When using show-devs
by itself, the command shows the entire device tree.
show-disks
Displays all disk devices.
test-all
Runs a series of tests on the network and on hardware
components. The test may take several minutes to complete.
You can use Stop+A to stop the tests.
test devalias
Runs the self-test method of the specified device. Use the
devalias command to display a list of device aliases that can
be tested. You must enter the full path name of the device alias
to run the test. For example, to test the DVD-ROM drive, enter:
test /pci@8,700000/scsi@1/disk@6,0:f
watch-clock
Tests the clock function.
watch-net
watch-net-all
Runs a loopback test, a transceiver test, and a packet
transmission test.
Additional references - See Sun OpenBoot 4.x Command Reference Manual at the
following Sun documentation Web site for more information:
http://docs.sun.com
168 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
Probing disk drives
This test checks all disk drives.
Symptom - The internal disk drives are reporting errors.
Solution - To check the status of the disk drives:
1. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
2. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets.
3. Enter:
probe-scsi
The program displays a message that is similar to the following:
LiD HA LUN
0
0
0
1
1
0
2
2
0
6
6
0
3
3
0
4
4
0
5
5
0
Note:
--- Port WWN --21000004cf72f08f
21000004cf721553
21000004cf7213ea
508002000016b5b1
21000004cf72114b
21000004cf7211ae
21000004cf7214a3
-----Disk description ----SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SUNW
SUNWGS INT FCBPL9224
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
Note:
The actual response depends on the number of disk drives that are installed
in the system. This example shows six disk drives and the disk drive
backplane.
4. Fix any obvious errors, such as disconnected backplane cables or disk drives not
completely inserted.
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5. When you finish testing, enter the following commands:
! CAUTION:
CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
setenv auto-boot? true
boot -r
The system reboots.
Probing all media devices
This test checks all media devices.
Symptom - The tape, DVD-ROM, or external disk drives are reporting errors.
Solution - To check the status of the media devices:
1. Enter:
/usr/sbin/shutdown -y -i0 -g0
to shut down the system.
2. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets.
170 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
3. Enter:
probe-scsi-all
The program displays a message that is similar to the following:
/pci@8,600000/SUNW,qlc@2
LiD HA LUN --- Port WWN --0
0
0 21000004cf72f08f
1
1
0 21000004cf721553
2
2
0 21000004cf7213ea
6
6
0 508002000016b5b1
3
3
0 21000004cf72114b
4
4
0 21000004cf7211ae
5
5
0 21000004cf7214a3
-----Disk description ----SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SUNW
SUNWGS INT FCBPL9224
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
/pci@8,700000/scsi@1
Target 5
Unit 0
Removeable Tape
HP
C5683A
C005
Target 6
Unit 0
Removeable Read Only device TOSHIBA DVD-ROM SD-M14011009
/pci@8,700000/pci@5/SUNW,1sptwo@4
Note:
Note:
The actual devices that are listed depends on the devices that are installed
in the system. This example shows six disk drives, the disk backplane, the
tape drive (target 5), and the DVD-ROM drive (target 6).
4. Fix any obvious errors, such as disconnected cables or external drives without power.
5. When you finish testing, enter the following commands:
! CAUTION:
CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
setenv auto-boot? true
boot -r
The system reboots.
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OpenBoot diagnostic tests
OpenBoot Diagnostics (OBDiag) is a menu-driven diagnostic tool that diagnoses system
hardware.
OBDiag performs root-cause failure analysis on the referenced devices by testing internal
registers, confirming subsystem integrity, and verifying device functionality.
To use the OpenBoot diagnostic tests:
1. From the root login, turn off CMS.
2. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down and the ok prompt is displayed.
3. Enter:
obdiag
This loads the test program and the test menu is displayed.
4. Enter:
obtest <command number>
See the following table for a summary of OpenBoot Diagnostic test commands.
Command
number
Command name
1
SUNW,hme@0,1
Description
●
Resets the Ethernet channel.
●
Performs Ethernet channel engine internal loopback.
●
Enables the LAN data to be routed back to the receive
MII data outputs.
●
Enables MII transmit data to be routed to the MII
receive data path.
●
Forces the twisted-pair transceiver into loopback mode.
2
SUNW,isptwo@4
Tests the external SCSI interfaces.
3
SUNW,m64B@13
Tests the video monitor port.
4
SUNW,qlc@2
Tests the registers of the on-board FC-AL controller and
subsystem (Loop A).
5
bbc@1,0
6
bbc@1,500000
Tests all writable registers in the boot bus controller and
then verifies that at least one processor has boot bus
access.
172 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
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Command
number
Command name
Description
7
controller@0,16
8
controller@0,1a
9
controller@0,1c
10
controller@0,1e
11
ebus@1
12
flashprom@0,0
Performs a checksum of the flash PROM containing the
OpenBoot firmware.
13
gpio@1,300600
Tests the registers of the super I/O subsystem.
14
hot plug-controller@0,
15
hot plug-controller@0,
16
hot plug-controller@0,
17
hot plug-controller@0,
18
i2c@1,2e
19
i2c@1,30
20
i2c@1,50002e
21
i2c@1,500030
22
keyboard@1
23
network@1
24
network@1,1
Tests the on-board Fast Ethernet logic, including internal
and external loopback tests.
25
pmc@1,300700
Tests the registers of the power management controller.
26
rsc-control@1,3062f8
Tests RSC hardware, including RSC serial and Ethernet
ports.
27
rtc@1,300700
Tests the registers of the real-time clock and then tests the
interrupt rates.
28
scsi@1
Tests the on-board SCSI controller and SCSI bus
subsystem for internal removable media devices. Checks
associated registers and performs a DMA transfer.
Tests the base backplane firmware and SSC-100 SES
controllers.
Tests the expansion backplane firmware and SSC-100
SES controllers. Use only on 12-disk systems.
Tests the PCI configuration registers, DMA control
registers, ebus mode registers, and DMA controller
functions.
Performs a hot-plug test of the PCI slots.
! CAUTION:
CAUTION:
After the hot-plug test, the PCI cards in the
slots are not usable until you reset the
system.
Tests the devices monitored by the I2C environmental
monitoring bus (temperature sensors, fans, power
supplies, system fault LEDs, thermal fault LEDs, and front
panel key switch).
Tests the USB keyboard.
Tests the on-board Gigabit Ethernet (GBE) logic, including
internal and external loopback tests.
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Command
number
Command name
Description
29
serial@1,400000
Tests all possible data rates supported by the ttya and ttyb
serial lines and performs an internal and external loopback
test on each line at each speed.
30
USB@1,3
Tests the writable registers of the USB open host controller.
N/A
exit
Exits from the OpenBoot diagnostics.
Additional references - See Sun OpenBoot 4.x Command Reference Manual at the
following Sun documentation Web site for more information:
http://docs.sun.com
174 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
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POST diagnostic messages
To use the Power On Self Test (POST) messages (during a reboot) to diagnose remote
hardware problems:
1. At the ok prompt, enter:
boot
2. Scan the displayed messages on the screen. Watch for error messages.
You can identify problems more accurately if you are familiar with the system power-on
initialization messages. These messages show you the types of functions the system
performs at various stages of system start-up. These messages can also show the transfer
of control from OpenBoot firmware to POST.
Memory failure
If POST detects an error, it displays an error message indicating the failing part. If POST
detects an error that prevents the system from booting, POST halts execution and returns
control to OpenBoot. The last message displayed by POST prior to the ok prompt
indicates the part you need to replace.
The following is a sample error message for a failed test at DIMM J7900.
1>Data Bitwalk on Slave 3
1>
Test Bank 0
3>Bank 0 DIMM 0
3>ERROR: TEST = Bank 0 DIMM 0
3>H/W under test = CPU3 Bank 0 Dimm 0, J7900 side 1
3>MSG =
*** Test Failed!! ***
3>END_ERROR
1>ERROR: TEST = Data Bitwalk on Slave 3
1>H/W under test = CPU3 Memory
1>MSG = ERROR:
miscompare on mem test!
Address: 00000030.001b0038
Expected: 00000000.00100000
Observed: 00000000.00000000
1>END_ERROR
1>ERROR: TEST = Data Bitwalk on Slave 3
1>H/W under test = CPU3 Memory
1>MSG =
*** Test Failed!! ***
1>END_ERROR
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OpenBoot initialization commands
The following table describes OpenBoot initialization commands that are provided by the
system. These commands are useful in some situations in which the system fails to boot.
Command
Description
Press Stop
Bypasses POST. This command does not depend
on the security mode.
Note:
Note:
Some systems bypass POST as a
default. In such cases, use the
Stop+A key combination to start
POST.
Press Stop+A
Stops POST. This command does not work during
the first few seconds after the system is reset or
when the key switch is in the Locked position.
After the yellow System Fault
LED starts to flash at a steady,
rapid rate, press the power
button twice, waiting one
second between each press.
Enters diagnostic mode (formerly Stop plus D) and
reset the NVRAM to Sun factory defaults (formerly
Stop plus N). This resets the NVRAM settings for
only this boot session. The next time you reboot,
the Avaya factory settings will be used.
176 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
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Diagnosing LED patterns
Many hardware components of the computer have LEDs that can be used to diagnose
problems. This section describes the following patterns:
●
Front panel LEDs on page 177
●
PCI slot LEDs on page 179
●
Power supply LEDs on page 181
●
Disk drive LEDs on page 182
●
Tape drive LEDs on page 184
Front panel LEDs
The system status and control panel, shown in the following figure, includes several LED
status indicators, a power button, and a security key switch.
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Several LED status indicators provide general system status, alert you to system
problems, and help you to determine the location of system faults:
●
At the top of the status and control panel, three general status LEDs provide a snapshot
of the system status.
●
Below the power button and security key switch, a graphical display provides additional
LED icons to indicate specific fault conditions and locations.
The general status LEDs work in conjunction with the specific fault LED icons. For
example, a fault in the disk subsystem illuminates both the system fault LED at the top of
the panel and the disk fault icon in the graphical display below it. Fault LEDs within the
enclosure help pinpoint the location of the faulty device. Since all front panel status LEDs
are powered by the system's 5-volt standby power source, fault LEDs remain lit for any
fault condition that results in a system shutdown.
During system startup, the front panel LEDs are individually toggled on and off to verify that
each one is working correctly. After that, the front panel LEDs operate as described in the
following table.
Name
Icon
LED function
Power/OK
This green LED lights when the system is turned on.
System fault
This amber LED lights to indicate a serious system fault. When
this LED is lit, one or more icons in the display panel may also
light to indicate the specific nature and location of the fault.
OK-toremove
This amber LED lights to indicate that an internal
hot-pluggable component is ready for removal.
Disk fault
This amber LED lights to indicate a serious disk subsystem
fault that is likely to bring down the system. When this LED is
lit, one or more disk LEDs may also be lit at the front of the
disk cage, indicating the source of the fault. See Disk drive
LEDs on page 182.
Power fault
This amber LED lights to indicate a serious power subsystem
fault that is likely to bring down the system. When this LED is
lit, one or more power supply LEDs may also be lit on the
system rear panel. See Power supply LEDs on page 181.
Thermal
fault
This amber LED lights to indicate a serious thermal fault (fan
fault or overtemperature condition) that is likely to bring down
the system. There are two Thermal Fault LEDs in the display
to indicate whether the fault is located on the left or right side
of the system. In the event of a fan fault, a fault LED inside the
system will indicate the faulty fan assembly.
178 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
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Attention left
side
This amber LED lights to indicate that an internal component
on the left side of the system requires servicing.
Attention
right side
This amber LED lights to indicate that an internal component
on the right side of the system requires servicing.
PCI slot LEDs
The PCI slot LEDs are located on the vertical bracket on the right side of the PCI slots and
are visible when the left door is open. There is a hot-plug button and three LEDs for each
PCI slot, as shown below.
Hot-plug
buttons
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The PCI slot LEDs are defined as follows:
Name
Icon
LED function
Power on
Lights when the slot is receiving power.
Fault
Blinks while the card is being tested, when a hot-plug
operation is in progress, or when the card is turned on
but logically detached from the operating system.
Stays lit if the card encounters a fault.
OK-to-remove
Lights when it is safe to remove the card.
!
Important:
Important:
If this LED stays lit after inserting a card,
you must shut down the system, reinsert
the card, and reboot the system. Consult
the customer before you shut down the
system.
The following table shows how to interpret the PCI slot LED patterns.
Icon
Interpretation
Power on
Fault
OK-to-remove
Off
Off
Off
The slot power is off. A card can be safely
inserted to start a hot-plug operation.
On
Blinking
Off
The installed card is being tested,
configured, or unconfigured, or the card is
turned on but logically detached from the
operating system.
On
Off
Off
The slot power is on and the card is
operating normally.
Off
On
On
The PCI card has encountered a fault. The
card can be safely removed.
Off
Off
On
The card can be safely removed.
180 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
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Power supply LEDs
There are three LEDs located on the rear panel of each power supply. See the following
figure.
The following table describes the function of each LED.
Name
Icon
LED Function
Fault
Lights when the power supply encounters a fault.
AC-present
status
Lights when AC power input is present and within acceptable
operating limits.
DC status
Lights when all DC outputs are functional and within
acceptable operating limits.
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Disk drive LEDs
The disk fault LED on the system status and control panel indicates the general status of
the disk subsystem. The disk fault LED lights when a fault is detected in the disk
subsystem. LEDs inside the system indicate the fault status of individual disk drives.
There are three LEDs (Activity, Fault, OK-to-remove) for each disk drive. The disk drive
LEDs are located on the front of the disk cage, as shown below.
The disk drive LEDs are defined as follows:
Name
Icon
LED function
Activity
Blinks slowly while the disk drive is being tested,
configured, or unconfigured during a hot-plug operation.
Blinks rapidly as the disk drive spins up or spins down.
Stays lit when the disk drive is at speed and operating
normally but experiencing no read or write activity. Blinks
rapidly and irregularly in response to disk read or write
activity.
Fault
Lights when the disk drive encounters a fault.
OK-to-remove
Lights when it is safe to remove the disk drive during a
hot-plug operation.
Blinks (under software control) to direct attention to a
disk drive.
182 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
The following table shows how to interpret the disk drive LED patterns.
Icon
Interpretation
Activity
Fault
OK-to-remove
Off
Off
Off
The slot power is off. A disk drive can be
safely inserted as part of a hot-plug
operation.
Rapid
blinking
Off
Off
The disk drive is spinning up or down.
Slow
blinking
Off
Off
The disk drive is being configured or
unconfigured during a hot-plug operation.
On
Off
Off
The disk drive is up to speed and operating
normally.
Irregular
blinking
Off
Off
The disk drive is experiencing read or write
activity. This is normal operation.
On
On
Off
The disk drive has encountered a fault.
Off
Off
On
The disk drive can be safely removed as
part of a hot-plug operation.
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Tape drive LEDs
This section describes the LED status patterns for the tape drive.
The tape drive LEDs show the following status:
●
Tape LED (green) - The LED flashes to show activity (loading, unloading, reading, and
writing). The LED is steady when a cartridge is loaded and the tape drive is ready to
begin operation.
●
Clean LED (amber) - The LED flashes to indicate that a cartridge is near the end of its
life, or that the heads need cleaning.
The following table describes the LED combinations that occur during normal tape drive
operation.
Tape drive state
Activity
(load or
unload)
Activity
(read or
write)
Cartridge
loaded
Media
caution
signal
Fault
Power is
turned on
(starts with
two steady
lights)
Tape LED
(green)
Flashing
Flashing
Fast
On
Any
Any
Flashing
Clean LED
(amber)
Off
Off
Off
Flashing
On
Off
The tape drive monitors the number of correctable errors that occur during reading and
writing. If the number of errors becomes excessive, the tape may be nearing the end of its
useful life, or the tape heads may need cleaning. The media caution signal reports the
following:
●
If the media caution signal displays (flashing amber), clean the tape drive.
●
If the signal remains after cleaning the heads, repeat the operation with a different tape.
If this clears the signal, the first tape is nearing the end of its life. Copy the data onto a
new tape and discard the old one.
The media caution signal is cleared when a new tape is loaded or when the drive is turned
off and then turned on.
184 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
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Sun Validation Test Suite (VTS)
The SunVTS supports diagnostics in the following areas:
●
Connection test - Minimal access of device to verify its accessibility and availability.
●
Functional test (default) - Detailed tests to thoroughly test the device or system when
the system is offline (CMS must be turned off). A stress mode in the system or test
option can be set only within the offline mode. The stress mode is an extension of
offline.
●
Functional test (from system monitor) - Safe tests that can be executed on the device or
system when it is online (CMS can be on, but testing is safer when it is turned off).
There are two ways to run SunVTS. Avaya recommends that you use either local access
through the Common Desktop Environment (CDE) interface, or remote access using an
ASCII interface.
Prerequisites
CMS must be turned off.
Using SunVTS
To use SunVTS:
1. Enter:
BYPASS_FS_PROBE=1; export BYPASS_FS_PROBE
This bypasses the file system probe.
2. Do one of the following:
●
Enter:
/opt/SUNWvts/bin/sunvts
This accesses the CDE interface.
●
Enter:
/opt/SUNWvts/bin/sunvts -t
This accesses the TTY mode (ASCII interface).
Additional references - For more information about using SunVTS, see /opt/
SUNWvts/README and /opt/SUNWvts/bin/vtstty.help.
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Troubleshooting disk drives and DVD-ROM drives
This section describes the symptoms of disk drive and DVD-ROM drive failures and
suggests solutions to correct the problem.
Symptom - The operating system reports a disk drive read, write, or parity error or reports
a DVD-ROM drive read error or parity error.
Solution - Replace the drive that is indicated in the failure message. The operating system
identifies the internal drives as shown in the following table.
Operating
system address
Drive physical location and target
c1t<X>d0s0
Disk drive, target <X> (<X> represents the target
number and slot number, 0 to 5)
c0t6d0s0
DVD-ROM drive, target 6
Symptom - The disk drive fails to respond to commands.
Solution - To test the disk drives:
1. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down.
2. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets.
186 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Troubleshooting disk drives and DVD-ROM drives
3. Enter:
probe-scsi
The program displays a message that is similar to the following:
LiD HA LUN
0
0
0
1
1
0
2
2
0
6
6
0
3
3
0
4
4
0
5
5
0
--- Port WWN --21000004cf72f08f
21000004cf721553
21000004cf7213ea
508002000016b5b1
21000004cf72114b
21000004cf7211ae
21000004cf7214a3
-----Disk description ----SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SUNW
SUNWGS INT FCBPL9224
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
4. Verify that all of the disk drives are recognized. This example indicates that the system
controller has successfully probed the device and that the motherboard is operating
correctly.
If the probe-scsi test fails to show all of the installed disk drives, you may have to
replace the disk drive.
5. When you finish testing, enter the following commands:
! CAUTION:
CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
setenv auto-boot? true
boot -r
The system reboots.
Symptom - The DVD-ROM drive fails to respond to commands.
Solution - To test the DVD-ROM drive:
1. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down.
2. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets.
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3. Enter:
probe-scsi-all
The program displays a message that is similar to the following:
/pci@8,600000/SUNW,qlc@2
LiD HA LUN --- Port WWN --0
0
0 21000004cf72f08f
1
1
0 21000004cf721553
2
2
0 21000004cf7213ea
6
6
0 508002000016b5b1
3
3
0 21000004cf72114b
4
4
0 21000004cf7211ae
5
5
0 21000004cf7214a3
-----Disk description ----SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SUNW
SUNWGS INT FCBPL9224
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
SEAGATE ST373405FSUN3660438
/pci@8,700000/scsi@1
Target 5
Unit 0
Removeable Tape
HP
C5683A
C005
Target 6
Unit 0
Removeable Read Only device TOSHIBA DVD-ROM SD-M14011009
/pci@8,700000/pci@5/SUNW,1sptwo@4
4. Verify that the DVD-ROM drive is recognized. This example shows the default SCSI
devices, the tape drive (target 5), and the DVD-ROM drive (target 6).
If the test fails to show all of the installed SCSI drives, you may have to replace the
drive.
5. When you finish testing, enter the following commands:
! CAUTION:
CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
setenv auto-boot? true
boot -r
The system reboots.
188 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Troubleshooting tape drives
Troubleshooting tape drives
Use the following procedures to troubleshoot tape drives:
●
Checking tape status
●
Reassigning device instance numbers for tape devices on page 191
Checking tape status
For many procedures, you must identify what tape drive, by device path, you will use for
the procedure. Tape drives are assigned to particular device paths, usually one of the
following:
●
/dev/rmt/0
●
/dev/rmt/0c
●
/dev/rmt/1
●
/dev/rmt/1c
Note:
Note:
The letter c at the end of the device name indicates that the tape device can
operate in compressed mode. Avaya recommends that you use compressed
mode at all times.
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To determine what device paths are available on your system:
1. Insert a tape into the tape drive.
2. Enter the following commands:
mt -f /dev/rmt/0 status
mt -f /dev/rmt/1 status
If the device path is correct, a message that is similar to the following is displayed:
HP DAT-72 tape drive:
sense key(0x0)= Unit Attention
file no= 0
block no= 0
residual= 0
retries= 0
If the device path is incorrect, a message that is similar to the following is displayed:
/dev/rmt/0c: No such file or directory
If there is no tape in the tape drive, a message that is similar to the following is
displayed:
/dev/rmt/0c: No tape loaded or drive offline
If the tape drive is busy, a message that is similar to the following is displayed:
/dev/rmt/0c: Device busy
190 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Troubleshooting tape drives
Reassigning device instance numbers for tape devices
As tape drives are added to and removed from a system, the device instance numbers can
get out of sequence with the number of tape drives. For example, if a system has two tape
drives, and one is removed, the system may accidentally try to use a tape drive that no
longer exists.
To reassign device instance numbers for tape devices:
1. Log in to the system as root.
2. Make sure that the target addresses for any SCSI tape drives are set correctly.
Typically, the internal tape drive is SCSI address 5, and an external tape drive is SCSI
address 4. If you change the SCSI address, you must turn the tape drive power off and
back on.
3. Insert the Solaris CD-ROM into the DVD-ROM drive.
4. After about 15 seconds, enter the following commands:
boot cdrom -sw
fsck -y /dev/dsk/c1t0d0s0
mount /dev/dsk/c1t0d0s0 /a
devfsadm -vCc tape -r /a -p /a/etc/path_to_inst
This reassigns the device instance numbers for the tape devices.
5. Enter:
eject cdrom
6. Remove the Solaris CD-ROM.
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Recovery procedures
This section provides solutions for the following problems:
●
Preserving data after a system failure on page 192
●
Loss of power on page 193
●
Probe command warnings on page 195
●
Reseating HSI/P cards on page 196
●
Resetting a device alias on page 198
●
Remote console port problems on page 200
Preserving data after a system failure
Enter the sync command at the ok prompt to force any information on its way to the hard
disk to be written out immediately. This command is useful if the operating system fails or
is interrupted before preserving all data.
The sync command returns control to the operating system and performs the data-saving
operations. After the disk data is synchronized, the operating system begins to save a core
image of itself. If you do not need this core dump, you can interrupt the operation by
pressing Stop+A.
192 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Recovery procedures
Loss of power
If the system loses power, it is recommended (but not required) that you empty the
DVD-ROM and tape drives. The system boots from the hard disk drive by default.
Turning on the computer
1. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
2. Turn on the system monitor.
3. Turn the key switch to the On position. See the following figure.
4. Press and release the power button to the left of the key switch to turn on the system.
Note:
Note:
The POST diagnostics occurs each time that you turn on the system. The
POST tests the basic system components. This may take several minutes.
If the system is operating properly, a banner screen is displayed up to 3 minutes after it
is turned on.
|------|
|
|
|
|
|------|
Sun Fire 880, Keyboard Present
Copyright 1998-2001 Sun Microsystems, Inc. All rights reserved.
OpenBoot 4.4, XXX MB memory installed, Serial #XXXXXXXXX
Ethernet address X:X:XX:XX:XX:XX, Host ID: XXXXXXXX
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Turning off the computer
1. Log in to the system as root.
2. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
3. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
4. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
5. Turn off the system monitor.
6. Turn off any external SCSI devices, starting with the device that is closest to the
system and working toward the farthest device.
194 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Recovery procedures
Probe command warnings
Symptom - When running any of the probe commands, the following message is
displayed:
This command may hang the system if a Stop-A or halt command has
been executed. Please type reset-all to reset the system before
executing this command. Do you wish to continue [Y/N].
! CAUTION:
CAUTION:
Do not continue. Answer n. Do not answer y.
Solution - To recover from this condition:
1. Enter: n
This stops the probe command.
2. Enter the following commands:
setenv auto-boot? false
reset-all
3. It is now safe to run any of the probe commands and perform any other boot
PROM-level diagnostics.
4. After you finish probing the system devices, enter the following commands:
! CAUTION:
CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
setenv auto-boot? true
boot -r
The system reboots.
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Reseating HSI/P cards
The HSI/P cards may appear to be faulty when they just need to be reseated in the PCI
slot. Before you replace the card, try reseating the card.
To reseat an HSI/P card:
1. Log in to the system as root.
2. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
3. Press and release the front panel power button to turn off the system.
Wait for the front panel Power/OK LED to turn off.
4. Turn the key switch to the Forced Off position. See the following figure.
!
DANGER:
DANGER:
Be sure to turn the key switch to the Forced Off position before handling any
internal components. Otherwise, it is possible for a user to restart the
system remotely while you are working inside it. The Forced Off position is
the only key switch position that prevents an RSC user from restarting the
system.
5. Open the left door.
6. Attach one end of an ESD antistatic wrist strap to the system chassis sheet metal and
attach the other end to your wrist. See Using an ESD wrist strap on page 56 for more
information.
7. Disconnect the HSI/P quad cable connected to the card.
8. Carefully pull the card from the I/O board.
196 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Recovery procedures
9. Reinsert the HSI/P card into the slot on the I/O board. Make sure that the card is fully
seated.
10. Rotate the purple PCI retaining clip over the back of the card faceplate until it snaps
into place.
11. Remove the ESD wrist strap.
12. Close the left door.
13. Reattach the HSI/P quad cable.
14. Turn on any external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
15. Turn on the system monitor.
16. Turn on the system. Do not put the keyswitch in the locked position.
17. When the system comes back up, log in as root.
18. Test the card to see if it is now working. If the card is still not working, see Replacing an
HSI/P card on page 73.
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Resetting a device alias
If a boot disk is replaced, or if the NVRAM chip is ever reset permanently to the Sun factory
defaults, the boot disk and EEPROM values must be reset to the Avaya factory defaults.
This can happen when any of the following occurs:
●
The boot disk (primary or alternate) is defective and is replaced with a new disk
●
The NVRAM chip has been replaced
●
The set-defaults or setenv use-nvramrc? false command is run
●
A PROM patch is applied
To reset the NVRAM to bootable options for the boot disks:
1. At the ok prompt, enter:
show-disks
The disk devices are displayed.
2. Select the letter for the proper boot device. For example:
/pci@8,600000/SUNW,qlc@2/fp@0,0/disk
This copies the boot device string into the editor clipboard.
3. Enter:
nvalias disk Ctrl+Y (that is, press and hold the Ctrl key and the y key)
4. Add @0,0 at the end of the line as shown in the following example:
nvalias disk /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@0,0
Adding the @0,0 gives the command the target and slice of the primary boot device.
5. If needed, repeat the above procedure for the boot drive on a mirrored system using
bootdevice2 as your mirror boot device alias, as shown in the following example:
nvalias bootdevice2 /pci@8,600000/SUNW,qlc@2/fp@0,0/disk@3,0
Adding the @3,0 gives the command the target and slice of the mirror boot device.
6. Enter:
devalias
The device aliases are displayed. Verify that disk and bootdevice2 are set to the
correct alias values.
7. Enter:
setenv boot-device disk bootdevice2
198 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Recovery procedures
8. Enter:
reset-all
The system resets and boots up to the operating system.
9. After setting the disk device alias, check the EEPROM values as described in
"Displaying and setting the EEPROM parameters" of the CMS software installation,
maintenance, and troubleshooting document for your CMS release. Reset any values
that do not match the values described in that section.
Issue 2.0 June 2004
199
Troubleshooting
Remote console port problems
This section contains problems you may encounter with the remote console port.
Symptom - The remote console port will not initialize for dialing in or dialing out.
Solution - To correct this problem:
1. Enter:
sacadm -l
If the system status reports NO_SAC, the port is not working properly.
2. Enter:
/cms/install/bin/abcadm -i -b 9600 ttya
The following message should be displayed:
ttya set to incoming port 9600 baud
If this message is not displayed, continue with Step 3.
3. Enter:
/cms/install/bin/abcadm -r ttya
The following message is displayed:
ttya is currently set to be incoming
Are you sure you want to change it? [y,n,?]
4. Enter: y
The following message is displayed:
ttya administration removed
The port monitor turns off.
5. Enter:
ps -ef | grep sac
This finds any SAC processes that are running. If any processes are found, continue
with Step 6. Otherwise, continue with Step 7.
200 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Recovery procedures
6. Enter:
kill -9 <pid>
Use this command to kill any SAC processes still running. Process numbers are
represented by <pid>.
7. Enter:
/usr/lib/saf/sac -t 300
This restarts SAC.
8. Enter:
sacadm -l
Confirm that SAC is running. The system should report the port status as ENABLED.
9. Enter:
/cms/install/bin/abcadm -i -b 9600 ttya
The following message should be displayed:
ttya set to incoming port 9600 baud
If this message is not displayed, escalate the problem using the normal channels.
Symptom - The system cannot dial out to report alarms using the Alarm Origination
Manager (AOM).
Solution - To correct this problem:
1. Enter:
tail /etc/uucp/Devices
The system should display the following:
ACU cua/b - Any Hayes
Direct cua/a - Any Direct
Direct cua/b - Any Direct
2. Check the settings on the remote console modem. For the U.S. Robotics modem,
make sure that DIP switches 1 and 8 are down (ON). If these switches are not set
correctly, you may still be able to dial in, but it may not dial out.
3. Enter:
/opt/cc/install/aot/r1vXxx.x/bin/setup
This restarts AOM. The release number Xxx.x depends on your installation.
Issue 2.0 June 2004
201
Troubleshooting
To send a test alarm:
1. Enter the following commands to set up the test environment:
. /opt/cc/aot/bin/aom_env
cd /opt/cc/aot/bin
aom start
export PRODUCT_TYPE=TEST
2. Enter:
./log_error -e 30001 -d "test alarm"
This sends a test alarm.
3. Enter:
./alarm_view -p TEST -a TEST_ALARM
This will display the test alarm.
4. Enter:
./alarm_resolve -p TEST -a TEST_ALARM
This resolves the test alarm.
5. Enter:
tail -f aom_log
The AOM log file is displayed.
6. If you change an AOM parameter, such as the product ID or the telephone number,
you must turn AOM off and back on again to recognize the new parameters. These
parameters are in /opt/cc/aot/data/admin/sysSetup.cfg file. Be sure to set
the port to value 1 for ttya.
7. If the /opt/cc/aom/data/log file has the message "aom cms alarm is
disabled", enter:
export PRODUCT_TYPE=TEST
This enables the alarm.
202 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Glossary
Automatic Call
Distribution (ACD)
A switch feature. ACD is software that channels high-volume incoming call
traffic to agent groups (splits or skills).
Also an agent state where the extension is engaged in an ACD call (with the
agent either talking to the caller or the call waiting on hold).
Boot
To load the system software into memory and start it running.
Boot disk
A disk that contains the Solaris operating system and customer data.
CMS
Call Management System (CMS). A software product used by business
customers that have an Avaya telecommunications switch and receive a
large volume of telephone calls that are processed through the Automatic
Call Distribution (ACD) feature of the switch.
Data disk
A nonbootable disk. A data disk contains only customer data.
DIMM
Dual In-line Memory Module. A narrow printed circuit board that holds
memory chips. It plugs into a DIMM socket on the motherboard or memory
board.
FC-AL
Fiber channel arbitrated loop. This is the loop device that controls the disk
drives.
High Speed Serial
Interface/PCI (HSI/P)
The HSI/P controller card is a 4-port serial communications PCI card. Each
of the four ports is used for a single physical X.25 link. It is an add-on
package that is needed by CMS for multiple ACDs.
Non-volatile random
access memory
(NVRAM)
A random access memory (RAM) system that holds its contents when
external power is lost.
PCI
Peripheral Component Interconnect
PCI Bus
The interface bus for the computer. Provides slots for additional I/O cards.
Issue 2.0 June 2004
203
RSC
RSC
Remote System Control
SCSI
See Small computer system interface (SCSI).
SCSI Bus
An industry standard peripheral bus that is used to connect intelligent
peripherals to a computer. It uses a daisy-chained cabling arrangement that
originates at the Host Adapter to interconnect up to seven intelligent
peripheral controllers on the bus. The Sun computer uses a fast SCSI-2
implementation.
SCSI ID
Each tap on the SCSI bus is required to have a unique identification or
address, which is the SCSI ID. The ID is set by a switch located on each
controller.
SCSI single-ended bus
A version of the SCSI bus designed to minimize cost and space. Cable
lengths up to 6 meters are supported. It is not compatible with the differential
version of the SCSI bus.
Small computer
system interface
(SCSI)
A hardware interface that allows the connection of peripheral devices (such
as hard disks, tape drives, CD-ROM drives, and DVD-ROM drives) to a
computer system.
Solaris
The operating system package on the Sun computer. Solaris is a version of
the UNIX® System V Release 4. CMS requires Solaris to run on the Sun
computers.
SSO
Services Support Organization. The Avaya organization that provides
technical support for Avaya products.
TPE
Twisted-pair Ethernet
204 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
Index
A
D
accessing components inside the computer
ACD switch link setup . . . . . . . . . .
adding
disk drives . . . . . . . . . . . . . .
external tape drive for data migration .
pair of data disks . . . . . . . . . . .
second HSI/P card . . . . . . . . . .
. . . . . 55
. . . . . 88
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101, 119
. . . 131
. . . 119
. . . 90
B
back panel . . . . . . . . . . . . . . . . . . . . 26
boot disks . . . . . . . . . . . . . . . . . . . . . 113
C
checking
CPU configuration . . . . . . .
current amount of memory . . .
current memory . . . . . . . .
tape status . . . . . . . . . . .
cleaning the tape drive . . . . . . .
clearances for service access . . .
closing a side door . . . . . . . . .
computer layout . . . . . . . . . .
Comsphere 3910 modem options . .
configuring
I/O cards . . . . . . . . . . .
new card . . . . . . . . . . .
replacement card . . . . . . . .
connecting
AC power cord . . . . . . . . .
modem . . . . . . . . . . . .
monitor . . . . . . . . . . . .
remote console modem . . . . .
RSC for remote access (optional)
switch link . . . . . . . . . . .
USB keyboard . . . . . . . . .
USB mouse . . . . . . . . . .
console
redirecting in OpenBoot mode . .
redirecting with Solaris . . . . .
CPU and memory configurations . .
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. . 137
. . 137
. . 137
. . 189
. . 127
. . 21
. . 57
24, 51
. . 43
. . . . . . . . 61
. . . . . . . . 70
. . . . . . . . 70
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28
32
31
32
33
34
31
31
. . . . . . . . 155
. . . . . . . . 152
. . . . . . . . 136
data disks . . . . . . . . . . .
diagnosing LED patterns . . . .
disk drive
compatibility with CMS loads
configurations . . . . . . .
device alias . . . . . . . . .
LEDs . . . . . . . . . . . .
partition values . . . . . . .
partitioning . . . . . . . . .
resetting the device alias . .
troubleshooting . . . . . . .
drivers
XVR-100 . . . . . . . . . .
DVD-ROM drive . . . . . . . .
. . . . . . . . . .114
. . . . . . . . . 177
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. 99
100
198
182
.113
.115
198
186
. . . . . . . . . . 75
. . . . . . . . . 122
E
electrical specifications . . . . . . . . . . . . . . . 20
environmental specifications . . . . . . . . . . . . 21
F
front panel . . . . . . . . . . . . . . . . . . . 25, 51
LEDs . . . . . . . . . . . . . . . . . . . . . 177
H
hardware options . . . . . . . . . . .
hardware-related problems
DVD-ROM drive failure
failure to respond to commands
hard drive failure
failure to respond to commands
helplines . . . . . . . . . . . . . . .
HSI/P card . . . . . . . . . . . . . .
ACD switch links . . . . . . . . .
installing
first card . . . . . . . . . . .
second card . . . . . . . . . .
software and patches . . . . .
. . . . . . . 27
. . . . 186, 187
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. 186, 187
. . . . 15
. . 88, 93
. . . . 88
. . . . . . . 85
. . . . . . . 90
. . . . . . . 88
Issue 2.0 June 2004
205
I
I/O cards . . . . . . . . . .
identifying installed PCI cards .
installation . . . . . . . . . .
checklist . . . . . . . . .
installing
CPU/Memory board . . . .
first HSI/P card . . . . . .
hot-plug PCI card . . . . .
HSI/P card . . . . . . . .
HSI/P software and patches
I/O cards . . . . . . . . .
pair of HSI/P cards . . . .
inventory of parts . . . . . . .
O
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59, 62
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. . 17
. . 17
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142
. 85
. 68
. 85
. 88
. 62
. 85
. 22
K
keyboard commands . . . . . . . . . . . . . . . 176
L
LED status patterns . . . . . . . . . . . . . . . 177
local console . . . . . . . . . . . . . . . . . . . 154
loss of power . . . . . . . . . . . . . . . . . . 193
M
maintenance . . . . . . . . . . .
adding external SCSI tape drive
cleaning the tape drive . . . .
CPU/Memory boards . . . . .
disk drives . . . . . . . . . .
DVD-ROM drive . . . . . . .
hot-plug PCI cards . . . . . .
HSI/P cards . . . . . . . . .
I/O cards . . . . . . . . . . .
PCI cards . . . . . . . . . .
replacing internal tape drive . .
tape drive . . . . . . . . . .
tape drives . . . . . . . . . .
memory failure . . . . . . . . . .
minimum configuration . . . . . .
modem options
Comsphere 3910 . . . . . . .
Sportster 33.6 . . . . . . . .
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. . 99
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. . 62
76, 80
. . 59
. . 59
. 128
. 126
. 126
. 175
. . 24
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. . . . . . . . . 41
N
NVRAM . . . . . . . . . . . . . . . . . . . . . 198
OpenBoot
commands . . . . . .
diagnostic tests . . . .
initialization commands
PROM firmware tests .
redirecting the console .
opening a side door . . . .
option buttons . . . . . .
ordering tapes . . . . . .
organization . . . . . . .
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176
172
176
167
155
. 55
. 43
126
. 8
P
Paradyne Comsphere 3910 modem .
partitioning disk drives. . . . . . . .
parts list . . . . . . . . . . . . . .
PCI
card configuration . . . . . . . .
slot LEDs . . . . . . . . . . . .
slot LEDs for hot-plug operation .
peripheral connectivity . . . . . . .
physical specifications. . . . . . . .
POST . . . . . . . . . . . . . . .
diagnostic messages . . . . . .
power supply
LEDs . . . . . . . . . . . . . .
replacing . . . . . . . . . . . .
power supply LEDs . . . . . . . . .
precautions . . . . . . . . . . . . .
preface . . . . . . . . . . . . . . .
preparing
environment . . . . . . . . . . .
hot-plug card for removal . . . . .
installation . . . . . . . . . . .
preserve data after a system failure .
preserving data after a system failure
probe command . . . . . . . . . .
warnings . . . . . . . . . . . .
probing
all media devices . . . . . . . .
disk drives . . . . . . . . . . .
prtdiag command . . . . . . . . . .
. . . . . . . . 43
. . . . . 113, 115
. . . . 23, 29, 30
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. . . . . . 181
. . . . . . 147
. . . . . . 181
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. . . 61
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. . . 29
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35, 175
. . 175
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. . . . 64
. . . . 18
. . . 192
. . . 192
169, 170
. . . 195
. . . . . . . 170
. . . . . . . 169
. . . . 162, 165
R
rack mounting . . . . . . . . . . . . . . . . . . . 27
rear panel . . . . . . . . . . . . . . . . . . . . . 52
reasons for reissue . . . . . . . . . . . . . . . . . 7
reassigning device instance numbers for tape devices191
recovery procedures . . . . . . . . . . . . . . . 192
206 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting
loss of power. . . . . . . . . . . . . .
NVRAM chip . . . . . . . . . . . . . .
preserving data after a system failure . .
redirecting
console . . . . . . . . . . . . . . . .
from the local site . . . . . . . . . .
from the remote console . . . . . . .
in OpenBoot mode . . . . . . . . .
using OpenBoot mode . . . . . . .
using Solaris . . . . . . . . . . . .
local console to the remote console . . .
local console to the RSC . . . . . . . .
remote console back to the local console
RSC to the local console . . . . . . . .
remote console
port problems . . . . . . . . . . . . .
redirecting the port . . . . . . . . . . .
remote console port problems . . . . . . .
removing
CPU/Memory board . . . . . . . . . .
external tape drive for data migration . .
hot-plug PCI card . . . . . . . . . . .
side door . . . . . . . . . . . . . . .
replacing
boot disks . . . . . . . . . . . . . . .
both boot disks . . . . . . . . . . . . .
data disks . . . . . . . . . . . . . . .
disk drives . . . . . . . . . . . . . . .
DVD-ROM drive . . . . . . . . . . . .
graphics card . . . . . . . . . . . . .
HSI/P card . . . . . . . . . . . . . . .
internal tape drive . . . . . . . . . . .
memory . . . . . . . . . . . . . . . .
power supply. . . . . . . . . . . . . .
RSC card . . . . . . . . . . . . . . .
side door . . . . . . . . . . . . . . .
single boot disk . . . . . . . . . . . .
required tools . . . . . . . . . . . . . . .
reseating HSI/P cards . . . . . . . . . . .
resetting a device alias . . . . . . . . . . .
restarting the system. . . . . . . . . . . .
. . . . 193
. . . . 198
. . . . 192
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. . . 152
. . . 158
. . . 157
. . . 155
. . . 155
. . . 152
152, 155
. . . 159
154, 156
. . . 160
. . . . 200
. . . . 152
. . . . 200
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. 147
. 94
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. 19
. 196
. 198
. 145
S
safety precautions . . . . . . . .
service access specifications . . .
setting
data rate . . . . . . . . . . .
dial_line strap group . . . . .
handshake options . . . . . .
remote console modem options
. . . . . . . . . 18
. . . . . . . . . 21
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45
46
45
41
setting up
disk drives . . . . . . . . .
power . . . . . . . . . . .
replacement disk drives . . .
switch link for each ACD. . .
shutting down the system . . . .
software installation
XVR-100 . . . . . . . . . .
specifications . . . . . . . . .
Sportster 33.6 faxmodem . . . .
Sportster 33.6 faxmodem options
Sun Validation Test Suite (VTS) .
system fails to boot properly . .
system messages . . . . . . .
system precautions . . . . . . .
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.112
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.112
. 88
138
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. 75
. 20
. 41
. 41
185
192
166
. 19
T
tape drive
adding external SCSI . . . . . . .
cleaning . . . . . . . . . . . . .
compatibility . . . . . . . . . . .
LED status patterns . . . . . . . .
maintenance . . . . . . . . . . .
replacing . . . . . . . . . . . . .
test descriptions . . . . . . . . . . .
tools . . . . . . . . . . . . . . . . .
troubleshooting . . . . . . . . . . .
disk drives . . . . . . . . . . . .
DVD-ROM . . . . . . . . . . . .
DVD-ROM drives . . . . . . . . .
keyboard commands . . . . . . .
LED status patterns . . . . . . . .
OpenBoot diagnostic tests . . . . .
OpenBoot PROM firmware tests . .
POST diagnostic messages . . . .
probe command . . . . . . . . .
prtdiag command . . . . . . . . .
Sun Validation Test Suite (VTS) . .
system messages . . . . . . . . .
tape drives . . . . . . . . . . . .
tools . . . . . . . . . . . . . . .
turning off the computer . . . . . . .
turning on the computer . . . . . . .
verifying POST . . . . . . . . . .
turning the system over for provisioning
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35, 53, 54, 193
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. . . . . . . 48
U
unpacking and inventorying the equipment . . . . . . 22
using
cfgadm command . . . . . . . . . . . . . . . 165
Issue 2.0 June 2004
207
ESD wrist strap . . . .
OpenBoot PROM tests
prtdiag command . . .
remote console . . . .
RSC . . . . . . . . .
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. 58
167
162
152
159
V
verifying POST . . . . . . . . . . . . . . . . . . . 35
X
XVR-100 driver installation . . . . . . . . . . . . . 75
208 Avaya CMS Sun Fire V880 Computer Hardware Installation, Maintenance, and Troubleshooting