Specifications | Axor 06105XX0 Plumbing Product User Manual

Sprint Mobile Broadband Card
by Sierra Wireless
®
AirCard 597E
www.sprint.com
© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks
are trademarks of Sprint Nextel.
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Basics of Your Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1A. Introducing the Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Your Sprint Mobile Broadband Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CDMA Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
One Touch Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
4
5
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6
6
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1B. Getting Started With Your Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Requirements (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Requirements (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Included Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Attaching an External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1C. Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Visiting the Sprint Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contacting Sprint Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Section 2: Installing the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
2A. Installing the Software on a Windows Computer . . . . . . . . . . . . . . . . . . . . . . .17
Installing the Software on a Windows Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2B. Installing the Software on a Mac Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Installing the Software and Drivers on a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2C. Inserting and Removing the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Inserting the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing the Card (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing the Card (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2D. Setting Up Service (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Preactivated Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Non-preactivated Card: One Touch Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Non-preactivated Card: Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Data Provisioning (IOTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
2E. Setting Up Service (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Activating and Using Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Activating Your Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Section 3: Using the Card on a Windows Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
3A. Your Card: The Basics (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Starting Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Starting Sprint Connection Manager Automatically . . . . . . . . . . . . . . . . . . . . . . . . 43
Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Connection States (Mobile Broadband Window) . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
GPS Status (GPS Receiver Window) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System Tray Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Determining the Type of Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Sprint Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Powering the Card On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Controlling the Sprint Connection Manager Window . . . . . . . . . . . . . . . . . . . . . . . 56
Launching a Sprint Power Vision or Sprint Vision Connection . . . . . . . . . . . . . . . 59
Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Accessing Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Uninstalling the Sprint Connection Manager Software . . . . . . . . . . . . . . . . . . . . . 68
3B. Menu Options (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Sprint Connection Manager Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
System Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
3C. Changing Sprint Connection Manager Settings (Windows) . . . . . . . . . . . . . .73
Settings Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Sprint Mobile Broadband Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Sprint Location Services Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
3D. Tools (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Viewing the Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Viewing Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Running Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Updating the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
About Sprint Mobile Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
3E. Frequently Asked Questions (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Questions about My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Questions about Sprint Connection Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Questions about GPS and Sprint Location Services . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Other Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
3F. Troubleshooting Tips (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
GO Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Cannot Connect to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Sprint Location Services Aren’t Working or Don’t Seem to Be Available . . . . . 102
Could Not Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Unable to Prepare Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Sprint Connection Manager Stops Working After Upgrading Windows . . . . . 104
Section 4: Using the Card on a Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
4A. Your Card: The Basics (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Watcher Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Starting Watcher Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Watcher Lite Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Connection States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Determining the Type of Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Powering the Card Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Launching a Sprint Power Vision or Sprint Vision Connection . . . . . . . . . . . . . . 112
Viewing the Amount of Data Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Ending a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Displaying Your Phone Number and ESN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Uninstalling the Watcher Lite Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4B. Menu Options (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Watcher Lite Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
4C. Frequently Asked Questions (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Questions about My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Questions about Watcher Lite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Questions about GPS and Sprint Location Services . . . . . . . . . . . . . . . . . . . . . . . . . 123
Other Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
4D. Troubleshooting Tips (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Problems, Causes, and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Connect Button Is Unavailable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Searching for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Section 5: Technical Specifications and Regulatory Information . . . . . . . . . . . . . . . 129
5A. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
5B. Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Patents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Additional Information and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Section 6: Safety Information and Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . 145
6A. Safety and Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Important Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Safety and Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
6B. Warranty and Terms and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Subscriber Agreement/General Terms and Conditions of Services . . . . . . . . . 150
Section 7: Glossary and Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
7A. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
7B. Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Welcome to Sprint
We are committed to bringing you the best wireless technology available, and we
built our network right from the start, so no matter where you are on the network,
all your services will work the same.
When it comes to mobile connectivity, the Sprint Mobile Broadband card offers
more freedom than ever before. No wires, no cables, just access to your data when
you need it. The power of the Internet and company data is truly at your
fingertips.
This guide will familiarize you with our technology and with Sprint Connection
ManagerSM software with enhanced Local Search (for Windows computers),
Watcher® Lite software (for Mac computers), and your new Sprint Mobile
Broadband card through simple, easy-to-follow instructions.
Welcome and thank you for choosing Sprint.
i
Introduction
This User’s Guide introduces you to Sprint service and all the features of your new
wireless Sprint Mobile Broadband card. It’s divided into seven sections:
⽧
Section 1: Basics of Your Card
⽧
Section 2: Installing the Card
⽧
Section 3: Using the Card on a Windows Computer
⽧
Section 4: Using the Card on a Mac
⽧
Section 5: Technical Specifications and Regulatory Information
⽧
Section 6: Safety Information and Terms & Conditions
⽧
Section 7: Glossary and Index
Throughout the guide, you’ll find tips that highlight special shortcuts and timely
reminders to help you make the most of your ExpressCard modem and services.
The Table of Contents and Index will help you locate specific information quickly.
The Sprint Connection Manager software (for Windows) includes extensive online
help to guide you through the steps to use each feature.
You’ll get the most out of your new Sprint Mobile Broadband card if you read each
section of this document. However, if you’d like to get right to a specific feature,
simply go to that page. Follow the instructions in that section and you’ll be ready
to use your card in no time.
Tip:
ii
You can view this guide online or print it to keep on hand. If you’re viewing it online,
simply click a topic in the Table of Contents, a page number in the Index, or any page
or section reference. The PDF automatically displays the appropriate page.
Section 1
Basics of Your Card
2
Section 1A
Introducing the Sprint Mobile Broadband
Card
In This Section
⽧
Your Sprint Mobile Broadband Card
⽧
CDMA Networks
⽧
TRU-Install
⽧
One Touch Activation
⽧
Package Contents
⽧
Care and Maintenance
⽧
About This Guide
This section introduces the basic features and functions of your Sprint Mobile
Broadband card, what is included with your card, and how to use this guide to get
you started.
Section 1A: Introducing the Sprint Mobile Broadband Card
3
Your Sprint Mobile Broadband Card
The Sierra Wireless AirCard® 597E ExpressCard is a dual-band wireless
ExpressCard modem. It enhances the functionality of your mobile computing
devices by adding wireless data.
This card allows you to do the following (subject to feature availability), without
using a landline network or phone:
䢇
Easily activate your account (One Touch Activation)
䢇
Connect to the Internet, VPNs, and corporate networks
䢇
Send and receive large email messages
䢇
Use Sprint Location Services (Windows® only)
䢇
Conduct Internet-based videoconferencing
䢇
Access streaming real-time media
䢇
Play games online
Your card fits into an ExpressCard/34 slot, ExpressCard/54 slot (available on
newer notebook computers), or PC Card slot (when used with the included
ExpressCard to PC Card adapter) available on older notebook computers.
CDMA Networks
The card operates over a type of wireless network called CDMA (Code Division
Multiple Access).
To use the card, you need an account that gives you access to the CDMA network.
Some features described in this manual may not be available with your account.
For details of the services and accounts available, contact Sprint (page 14).
There are CDMA networks that operate in the frequency bands supported by the
card throughout North America. However, each service provider operates a
network that covers a limited geographical area within the overall CDMA
coverage area.
The fee for service may be higher when you are roaming (connecting to a network
other than Sprint).
Sprint has “roaming” agreements with other service providers, so that you can get
service outside of the coverage area of the network. (There may be additional
charges for roaming service.)
4
Section 1A: Introducing the Sprint Mobile Broadband Card
CDMA technology provides a variety of connectivity features, depending on your
Sprint account (actual speed depends on the network conditions):
䢇
1xEV-DO Rev. A (Sprint Power VisionSM) supports Internet connections with
data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to
the network). Average data rates are 600 kbps - 1.4 Mbps (downlink from the
network) and 350-500 kbps (uplink to the network).
䢇
1xEV-DO Rev. 0 (Sprint Power Vision) supports Internet connections with data
rates up to 2.4 Mbps (downlink from the network) and 153 kbps (uplink to the
network). Average data rates are 400-700 kbps (downlink from the network)
and 40-80 kbps (uplink to the network).
䢇
1X (Sprint Vision) supports Internet connections with data rates up to 153 kbps.
Average data rates are 40-80 kbps.
Tip: More information about CDMA networks is available on the CDMA Development
Group Web site, www.cdg.org.
Tip: For pointers on optimizing your settings, see “How can I optimize my settings to
achieve the fastest speeds and conserve data when accessing my corporate
network?” on page 98.
TRU-Install
TRU-Install™ is a Sierra Wireless feature that installs the necessary software and
drivers the first time you insert the card into your Windows or Mac computer. An
installation CD is not required.
One Touch Activation
Where supported by the network, One Touch Activation (IOTA 2.4) lets you easily
activate your card. When prompted, you simply click “Yes” to indicate that you’d
like the network to autoprogram your card. If this is successful, you are ready to
connect to the network.
Section 1A: Introducing the Sprint Mobile Broadband Card
5
Package Contents
Your Sprint Mobile Broadband card package contains the following components:
䢇
Sprint Mobile Broadband card by Sierra Wireless (Model AirCard 597E)
䢇
ExpressCard to PC Card adapter (needed only if your computer doesn’t have an
ExpressCard slot)
䢇
Getting Started guide
Care and Maintenance
As with any electronic device, the card must be handled with care to ensure
reliable operation. Follow these guidelines in using and storing the card:
6
䢇
The card should fit easily into your ExpressCard slot or ExpressCard to PC Card
adapter. Forcing the card into the slot or adapter may damage the connector
pins.
䢇
Protect the card from liquids, dust, and excessive heat.
䢇
When not installed in your computer, store the card in a safe place.
䢇
Remove the card before storing or transporting your computer.
䢇
When inserting or removing the card, always grip it by the sides rather than the
end, as this prevents damage to the card (see diagrams on page 29).
䢇
Do not use the card with a handheld computer; it is designed only for notebook
computers running Windows Vista, Windows XP, Windows 2000, or Mac OS X.
䢇
Do not handle or operate the card while driving or operating a vehicle. Doing so
may distract you from properly operating the vehicle. In some states and
provinces, operating communication devices while in control of a vehicle is a
criminal offense.
Section 1A: Introducing the Sprint Mobile Broadband Card
About This Guide
This user’s guide is designed to provide you with all the information you need to
install and use your card by Sierra Wireless (AirCard 597E).
Note: The comprehensive Getting Started guide that comes with the
Sprint Mobile Broadband card should be sufficient for most installations.
䢇
Section 1 (which you are reading) gives you an overview of the card
(AirCard 597E).
䢇
Section 2 provides step-by-step instructions for installing the card and software
on a Windows or Mac computer (page 15).
䢇
Section 3 provides step-by-step instructions on using the card on a Windows
computer (page 39).
䢇
Section 4 provides step-by-step instructions for using the card on a Mac
computer (page 105).
䢇
Section 5 provides electrical, radio frequency, and other parameters of the card
for those who require technical information, as well as regulatory information
(page 129).
䢇
Section 6 provides important safety and liability information and the Terms and
Conditions of use for the Sprint Mobile Broadband card (page 145).
䢇
Section 7 include a glossary (page 169) and index (page 174).
Section 1A: Introducing the Sprint Mobile Broadband Card
7
Section 1B
Getting Started With Your Card
In This Section
⽧
Installation Overview
⽧
System Requirements (Windows)
⽧
System Requirements (Mac)
⽧
Included Software
⽧
Attaching an External Antenna
This section describes the basics of getting started with your card, and how to
look after your card.
8
Section 1B: Getting Started With Your Card
Installation Overview
Before you begin using your card, you must install the card’s software and
configure the card for your computer. The installation process consists of:
䢇
Ensuring that your computer meets the system requirements.
䢇
Inserting the card into your computer and installing the drivers for the card and
the Sprint Connection Manager software (for Windows) or Watcher Lite
software (for the Mac).
䢇
Starting the software.
䢇
Activating your Sprint account and configuring the card to use your account
(unless the card has been preactivated).
Note:
To install the drivers and software, you do not need an installation CD. Your
card uses the Sierra Wireless TRU-Install feature—the drivers and software
are installed when you insert the card into your computer. (To get the latest
drivers and software, you can always go to www.sprint.com/downloads.)
System Requirements (Windows)
The Sprint Mobile Broadband card is supported on:
䢇
Windows Vista.
䢇
Windows XP with Service Pack 2.
䢇
Windows 2000 with Service Pack 4 and high encryption support. (See “High
Encryption Requirements (Windows)” on page 10.)
To install and run the card and accompanying Sprint Connection Manager
software on a Windows computer, you will need the minimum system resources
shown in the following table.
Slots
One ExpressCard/34 or ExpressCard/54 slot; alternatively, a
Type II PC Card slot (when used with the ExpressCard to
PC Card adapter [included in your package]).
Memory
32 MB
Disk space
32 MB
Section 1B: Getting Started With Your Card
9
High Encryption Requirements (Windows)
Depending on your configuration, an IOTA (Internet Over The Air) session may
automatically start as part of the installation process. IOTA requires high-security
128-bit encryption to establish a secure Internet connection to the CDMA
network. (For more information, see “Data Provisioning [IOTA]” on page 34.)
If you are running Windows Vista or Windows XP, your computer should already
include high-security 128-bit encryption.
If you are running Windows 2000 with Internet Explorer
1. Ensure you have installed the Windows 2000 High Encryption Pack: in Internet
Explorer, select Help > About Internet Explorer.
If you see “Cipher Strength: 128-bit,” then the High Encryption Pack is
installed. Proceed to step 2.
If the High Encryption Pack is not installed, download and install it
(www.microsoft.com/windows2000/downloads/recommended/encryption).
2. If your version of Internet Explorer is earlier than 5.5, download and install the
latest version (www.microsoft.com/windows/ie/downloads).
If you are running Windows 2000 with Netscape Communicator
Ensure your version of Netscape Communicator is 4.7 or higher.
To verify that your version supports 128-bit encryption:
1. In Navigator, select Help > About Navigator.
– or –
In Netscape Communicator, select Help > About Communicator.
2. See the section “Contains encryption software from RSA Data Security, Inc.”
If the next paragraph states “This version supports U.S. security,” you have
128-bit security.
If the paragraph states that you have International security, you have 40-bit
security. Download a version that supports 128-bit security.
10
Section 1B: Getting Started With Your Card
System Requirements (Mac)
Note:
The Mac software (Watcher Lite) currently does not support Sprint Location
Services.
The Sprint Mobile Broadband card is supported on a MacBook™ Pro or
PowerBook® G4 computer running Mac OS X version 10.4 or newer.
To check your version, from the Apple menu ( ) choose About This Mac. If your
version is earlier than 10.4, then:
䢇
Visit www.apple.com/downloads/macosx/apple for upgrading instructions.
– or –
1. In Finder™, choose Go > Applications > System Preferences.
2. Double-click the System Preferences icon.
3. Double-click Software Update.
4. Click Check Now.
If your card has not been activated, you may also need access to a telephone.
For technical support issues, please contact Apple. If you can’t recall your lock
code, contact Sprint Customer Service.
Included Software
The Sprint Mobile Broadband card comes with the following software:
䢇
Sprint Connection Manager, which allows you to manage the card’s actions and
monitor your connections on a Windows computer
䢇
Watcher Lite, which allows you to manage the card’s actions and monitor your
connections on a Mac computer
䢇
The driver software that forms the interface between the card and your
Windows or Mac operating system
The appropriate software is installed the first time you insert the card into your
computer.
Detailed instructions are provided beginning on page 17 (for Windows) and
page 21 (for Mac).
Section 1B: Getting Started With Your Card
11
Attaching an External Antenna
You can improve the signal strength by attaching an external antenna (sold
separately).
To attach an external antenna:
1. Remove the card if it is inserted in your computer (page 28).
2. Remove the rubber cap (located on the thick end of the card).
3. Hold the antenna cable by the connector (end) part, and carefully insert the
connector part of the cable into the corresponding connector on the card.
12
Section 1B: Getting Started With Your Card
Section 1C
Getting Help
In This Section
⽧
Visiting the Sprint Web Site
⽧
Contacting Sprint Customer Service
⽧
Troubleshooting
This section describes where you can find more information on Sprint services,
options, and troubleshooting problems you might encounter.
Section 1C: Getting Help
13
Visiting the Sprint Web Site
Stop by www.sprint.com and log on to get up-to-date information on Sprint
services, options, and more.
You can also:
䢇
Review coverage maps.
䢇
Access your account information.
䢇
Add additional options to your service plan.
䢇
Purchase accessories.
䢇
Check out frequently asked questions.
䢇
And more.
Contacting Sprint Customer Service
You can reach Sprint Customer Service by:
䢇
Logging on to your account at www.sprint.com.
䢇
Calling us toll-free at 1-888-788-4727 (business use) or 1-888-715-4588
(personal use).
䢇
Writing to us at Sprint Customer Service, P.O. Box 8077,
London, KY 40742.
Troubleshooting
The Online Help for Sprint Connection Manager on your Windows computer (see
page 63) includes descriptions of most common error messages. Look in the
Contents under Troubleshooting.
For help with other problems:
䢇
See “Troubleshooting Tips (Windows)” on page 99 or “Troubleshooting Tips
(Mac)” on page 116.
䢇
Consult the Sierra Wireless Web site at www.sierrawireless.com, where you will
find an extensive knowledge base that can be searched to address most
problems, and the Installation Troubleshooting wizard (in the Support &
Download section).
䢇
Contact Sprint as noted above.
14
Section 1C: Getting Help
Section 2
Installing the Card
16
Section 2A
Installing the Software on a Windows Computer
In This Section
⽧
Installing the Software on a Windows Computer
This section explains how to install your Sprint Connection Manager software and
Sprint Mobile Broadband card on a Windows computer.
The process may vary, depending on the version of Windows that you are running.
(If you’re using your card on a Mac computer, see “Installing the Software on a
Mac Computer” on page 21.)
Section 2A: Installing the Software on a Windows Computer
17
Installing the Software on a Windows Computer
Note:
For comprehensive instructions on installing the Sprint Connection
Manager software and activating the card, see the Getting Started guide.
Before you can use your card, you must first install the card’s software and
configure the card for your computer. The installation process consists of:
䢇
Card insertion - Inserting the card, which automatically installs the drivers and
the Sprint Connection Manager software on your computer (described in this
section).
䢇
Card activation and provisioning - Activating your Sprint account and configuring
the card to use your account. (See “Setting Up Service [Windows]” on page 30.)
Note:
Windows Vista and Windows 2000 users: You must log in with
administrative privileges to install the software and drivers.
Windows XP users: You may need to log in with administrative privileges,
depending on your Windows configuration.
Before beginning the installation process, it is recommended that you close
all open applications.
To install the software and drivers on your computer:
1. If your card has not yet been activated, ensure you are in the network
coverage area (not roaming).
2. If your computer does not have an ExpressCard slot, insert the ExpressCard to
PC Card adapter (included in your package) into your computer’s PC Card slot.
18
Section 2A: Installing the Software on a Windows Computer
3. With the picture label facing up, insert the card into your computer.
Windows detects the card and installs the drivers for it. This may take a few
minutes. Once completed, the system tray may display “Your devices are
ready to use” or “Your new hardware is installed and ready to use.”
The
LED is lit (blue, or blinking amber).
4. If the Software Installation Wizard has not started automatically, in Explorer
browse to the
entry, and run AppLaunch.exe or, if you’re running
Windows Vista, in the “AutoPlay” window click Sprint Connection Manager
Installation. This starts the wizard.
5. In the installation window, click Next.
6. Read the license agreement and select I accept the terms in the license
agreement to indicate your acceptance of the terms. Click Next. (A series of
dialog boxes guides you through the installation.)
7. Use the Next and Back buttons to navigate through the wizard.
8. When the “Installation Complete!” window is displayed, click Finish.
9. If you’re running Windows Vista or Windows XP, wait until the system tray
displays “Your devices are ready to use” or “Your new hardware is installed
and ready to use.”
Section 2A: Installing the Software on a Windows Computer
19
10. Run Sprint Connection Manager.
(Double-click the program’s icon [
] on your desktop.)
11. If your card is preactivated or if you have activated it at the time of purchase,
Sprint Connection Manager displays “Device locked” or “Disconnected;”
proceed to “Preactivated Card” on page 31.
12. Proceed to “Non-preactivated Card: One Touch Activation” on page 32 if your
card has not been activated.
20
Section 2A: Installing the Software on a Windows Computer
Section 2B
Installing the Software on a Mac Computer
In This Section
⽧
Installing the Software and Drivers on a Mac
This section explains how to install your Watcher Lite software and Sprint Mobile
Broadband card on a Mac computer.
Section 2B: Installing the Software on a Mac Computer
21
Installing the Software and Drivers on a Mac
Note:
As part of the installation process you will be prompted to restart your
computer; save any open documents.
To install the Watcher Lite software and drivers on your Mac computer:
1. If your card has not yet been activated, ensure you are in the network coverage
area (not roaming).
2. If your computer does not have an ExpressCard slot, insert the ExpressCard to
PC Card adapter (included in your package) into your computer’s PC Card slot.
3. With the picture label facing up, insert the card into your computer.
The “TRU-Install” Finder window is displayed.
4. In the “TRU-Install” Finder window, double-click
SierraWirelessWatcherLite.mpkg.
22
Section 2B: Installing the Software on a Mac Computer
5. In the “Welcome to the Sierra Wireless Watcher Lite Installer” window, click
Continue.
6. In the “Select a Destination” window, choose a destination volume. A green
vertical arrow indicates which volume(s) you can install the software onto. If
more than one volume has a green vertical arrow, select the volume that has
the active operating system.
7. Click Continue.
Section 2B: Installing the Software on a Mac Computer
23
8. In the “Easy Install on ...” window, click Install.
9. If the “Authenticate” window appears, enter your Mac user name and
password, and then click OK.
10. In the window with the message that you will have to restart your computer,
click Continue Installation.
24
Section 2B: Installing the Software on a Mac Computer
11. Click Restart.
12. After your computer restarts, run Watcher Lite: in Finder, choose Go >
Applications, and then double-click Sierra Wireless Watcher.
Watcher Lite should start:
Watcher Lite displays a status message or the “Device Not Activated” window.
Proceed to “Setting Up Service (Mac)” on page 35.
Section 2B: Installing the Software on a Mac Computer
25
Section 2C
Inserting and Removing the Card
In This Section
⽧
Inserting the Card
⽧
Removing the Card (Windows)
⽧
Removing the Card (Mac)
This section describes how to properly insert the card and remove it from your
computer.
26
Section 2C: Inserting and Removing the Card
Inserting the Card
To insert the card into a notebook computer:
1. If your computer does not have an ExpressCard slot, insert the ExpressCard to
PC Card adapter into your computer’s PC Card slot.
2. With the picture label facing up, insert the card into your computer.
IMPORTANT! When inserting or removing your card, always grip the card by its sides,
as this prevents damage to the card. See the graphics below.
Correct
Incorrect
When you insert the card into a Windows computer, the following should occur:
䢇
The first time the card is inserted, Windows detects the card and installs the
drivers for it. This may take a few minutes. Once completed, Sprint Connection
Manager should display “Disconnected.” To connect to the network, click the
GO button in the Mobile Broadband window.
䢇
If sound effects are enabled, the computer beeps.
Section 2C: Inserting and Removing the Card
27
䢇
The Unplug and Eject Hardware icon appears in the system tray, if it is not
already displayed for another card (and unless the feature has been disabled).
Windows Vista
Windows XP
Windows 2000
The card is powered as soon as you insert it.
Removing the Card (Windows)
IMPORTANT!
When inserting or removing your card, always grip the card by its sides,
as this prevents damage to the card.
To remove the card from your Windows computer:
1. Exit Sprint Connection Manager if it is open (page 58).
2. Click the Unplug and Eject Hardware icon in the system tray:
Windows Vista
Windows XP
Windows 2000
3. Click the entry for “NEC PCI to USB Open Host Controller” or “Standard Enhanced
PCI to USB Host Controller.”
4. If a dialog box appears notifying you that it is safe to remove the card, click
OK, or click the Close button ( ).
5. Use your computer’s ExpressCard or PC Card ejector to eject the card from the
slot.
6. If you’re using your card (with the ExpressCard to PC Card adapter) in a
PC Card slot, remove the card and adapter from your computer’s slot by
gripping both sides of the adapter and pulling straight out.
– or –
28
Section 2C: Inserting and Removing the Card
Remove the card from your computer’s slot by gripping both sides of the card
and pulling straight out.
Correct
Incorrect
Removing the Card (Mac)
IMPORTANT! When inserting or removing your card, always grip the card by its sides,
as this prevents damage to the card.
To remove the card from your Mac:
1. End your network connection (in Watcher Lite, click Disconnect).
2. Eject the card from the slot.
3. If you’re using your card (with the ExpressCard to PC Card adapter) in a PC Card
slot, remove the card and adapter from your computer’s slot by gripping both
sides of the adapter and pulling straight out.
– or –
Eject the card from the slot, and remove the card from your computer’s slot by
gripping both sides of the card and pulling straight out.
Correct
Section 2C: Inserting and Removing the Card
Incorrect
29
Sec t ion 2D
Setting Up Service (Windows)
In This Section
⽧
Activating and Using Sprint Service
⽧
Preactivated Card
⽧
Non-preactivated Card: One Touch Activation
⽧
Non-preactivated Card: Activation Wizard
⽧
Data Provisioning (IOTA)
This section walks you through setting up service for your Sprint Mobile
Broadband card after you have inserted the card and installed the
Sprint Connection Manager software (page 18).
30
Section 2D: Setting Up Service (Windows)
Activating and Using Sprint Service
Before using your card, you must have a Sprint wireless network account set up.
The process of setting up an account is called activation.
When the card is inserted and Sprint Connection Manager is started, it will detect
whether the card has been configured with an account (“preactivated”). If it has
not, the “One Touch Activation” window or the Activation Wizard starts
automatically.
Preactivated Card
If you received your card in the mail or purchased it at a Sprint Store, it probably
has already been activated.
To prevent unauthorized use, preactivated cards may have been set with a security
lock. If so, Sprint Connection Manager displays the message “Device locked.”
To unlock your card:
1. Click the
icon. (If is not visible, in the Mobile Broadband window click
expand Sprint Connection Manager.)
to
2. In the “Enter User Lock Code” window, enter your four-digit lock code, and
click OK. For security purposes, the code is not visible as you type.
Tip:
If you can’t recall your lock code, try using the last four digits of your card’s
phone number (MDN). If this doesn’t work, call Sprint Customer Service at
1-888-788-4727 (business use) or 1-888-715-4588 (personal use).
After unlocking your preactivated card, it is ready for use. See “Using the Card on a
Windows Computer” on page 39.
Section 2D: Setting Up Service (Windows)
31
Non-preactivated Card: One Touch Activation
If the “One Touch Activation” window appears, click Yes to indicate that you’d like
to have the network autoprogram your card.
Sprint Connection Manager will display “Updating User Profile.”
If One Touch Activation is successful, Sprint Connection Manager will then display
“Disconnected,” after which you are ready to connect to the network. (Click the
GO button in Sprint Connection Manager.) To learn about using the software, see
“Using the Card on a Windows Computer” on page 39.
If One Touch Activation was not successful, a message window is displayed. To
activate your card, use the Activation Wizard (see the next section).
Non-preactivated Card: Activation Wizard
If your card is not preactivated, please see the Getting Started guide included with
your card.
Note:
If you successfully activated your card through the “One Touch Activation”
window (page 32), skip these steps and go directly to “Using the Card on a
Windows Computer” on page 39.
The Activation Wizard will guide you through the activation process.
To set up your account, you will be contacting Sprint.
Before you call Sprint, have these things ready:
䢇
A phone
䢇
Your card
䢇
The city and state where the card will be primarily used
䢇
A pen and paper to write down your account information. Your package
includes a printed Getting Started guide, where you can record this
information.
32
Section 2D: Setting Up Service (Windows)
When you call Sprint, Sprint Customer Service will help you select your service
plan and guide you through the activation process. They will also provide you with
this information:
䢇
Your card’s activation code (gives you access to configure the account)
䢇
Your card’s phone number (MDN)
䢇
Your card’s MSID (Mobile System ID) code, used for WLNP (Wireless Local
Number Portability) and to determine whether you are “home” or “roaming”
Stepping Through the Activation Wizard
If the Activation Wizard has not started automatically:
1. Ensure the card is inserted, and Sprint Connection Manager is running. If
Sprint Connection Manager is not running, select:
(Windows Vista or Windows XP) Start > All Programs > Sprint > Sprint Mobile
Broadband (Sierra).
(Windows 2000) Start > Programs > Sprint > Sprint Mobile Broadband (Sierra).
Sprint Connection Manager should display “Disconnected.”
2. If Sprint Connection Manager displays “Device locked,” unlock the card
(page 66).
3. If Sprint Connection Manager displays “Device powered off,” power the card
on (page 50).
4. Start the Activation Wizard: select MENU > Settings > Sprint Mobile Broadband Sierra Wireless > Activation Wizard.
Once the Activation Wizard is running:
1. To begin activation of the card, click Next.
2. Call Sprint at the appropriate phone number listed on the screen. Click Next.
3. Give the account representative your ESN (Electronic Serial Number) or MEID
(Mobile Equipment IDentifier) number as displayed by the Activation Wizard.
Enter the activation code provided by the account representative and
click Next.
4. Enter the phone number (no spaces or hyphens) and, if not the same value as
the phone number, the MSID value given by the account representative, and
then click Next.
A confirmation window will be displayed.
5. Confirm with the service representative that the information is correct. If it is,
click Yes. If it isn't, click No, and re-enter the information.
6. Click Finish to close the Activation Wizard.
Section 2D: Setting Up Service (Windows)
33
7. Wait a few moments for the card to automatically reset. Depending on your
configuration, an IOTA session may automatically start. (See “Data
Provisioning [IOTA]” on page 34.)
After Sprint sets up your account on the network, your card should be configured
and ready for use. To learn about using the software, see “Using the Card on a
Windows Computer” on page 39.
Data Provisioning (IOTA)
IOTA (Internet Over The Air), supported by some service providers (including
Sprint), is an automated feature to perform account setup for you by making a
connection to the CDMA network and using a secure Internet connection to
download account parameters to your card. To make this secure connection, IOTA
requires that your computer support 128-bit encryption. (See “High Encryption
Requirements (Windows)” on page 10.)
Depending on your configuration, the first time Sprint Connection Manager
detects the activated card, an IOTA session may automatically start, during which
status messages (“Updating User Profile…”) are displayed.
After this first activation, there may be changes to your account that require
updating the parameters in the card. If this is needed:
1. In the “Device Info & Diagnostics” window (page 86), click Update Data Profile.
(If this button is not displayed, remove and reinsert the card.)
2. In the “IOTA Provisioning” window, click Yes.
Your card then retrieves the updates to your data services account. Once the
updates are successful, Sprint Connection Manager is displayed (“Disconnected”).
You can now connect to the network. To learn about using the software, see
“Using the Card on a Windows Computer” on page 39.
34
Section 2D: Setting Up Service (Windows)
S e c ti o n 2 E
Setting Up Service (Mac)
In This Section
⽧
Activating and Using Sprint Service
⽧
Activating Your Card
This section walks you through setting up service for your Sprint Mobile
Broadband card, after you have inserted the card into your Mac computer and
installed the Watcher Lite software (page 22).
Section 2E: Setting Up Service (Mac)
35
Activating and Using Sprint Service
Before using your card, you must have a Sprint wireless network account set up.
The process of setting up an account is called activation.
Activating Your Card
After you have inserted the card into your computer and started Watcher Lite,
Watcher Lite will detect whether the card has been configured with an account
(“preactivated”). If it has not, Watcher Lite displays a message (“Not activated”) or
the “Device Not Activated” window. Use the following table to determine your
next actions:
Text/window
displayed
“Disconnected”
Description/next action
Your card is preactivated. You are ready to connect to the
network. (Click the Connect button in Watcher Lite.)
䊳
“Device is
Locked”
Proceed to “Your Card: The Basics (Mac)” on page 106.
Your card is preactivated. Unlock the card:
1. If the “Unlock Device” window is not displayed: from the
Extras item on the Sierra Wireless Watcher menu, choose
Unlock Device.
2. In the “Unlock Device” window, enter the lock code (PIN),
and click OK.
䊳
If you can’t recall your lock code, try using the last four
digits of your card’s phone number. If this doesn’t work,
call Sprint Customer Service at 1-888-788-4727 (business
use) or 1-888-715-4588 (personal use).
3. Proceed to “Your Card: The Basics (Mac)” on page 106.
36
Section 2E: Setting Up Service (Mac)
Text/window
displayed
Description/next action
“Device Not
Activated”
window
Your card is not activated.
䊳
Click Yes to indicate that you’d like to activate your card.
Watcher Lite will display “Updating User Profile.”
If provisioning is successful, Watcher Lite displays
“Disconnected,” after which you are ready to connect to the
network. (Click the Connect button in Watcher Lite.) Proceed to
“Your Card: The Basics (Mac)” on page 106.
– or –
If the “Data Provisioning” window displays “Provisioning
failed,” use the Activation Assistant (below).
“Not activated”
Your card is not activated.
䊳
Use the Activation Assistant (below).
Activation Assistant
The Activation Assistant will guide you through the activation process if your card
is not preactivated.
Note:
If you close the Activation Assistant before finishing the card activation, you
can start the Activation Assistant later. (From the Extras item on the Sierra
Wireless Watcher menu, choose Activation.)
To set up your account, you will be contacting Sprint.
Before you call Sprint, have these things ready:
䢇
A phone
䢇
Your card
䢇
The city and state where the card will be primarily used
䢇
A pen and paper to write down your account information. Your package
includes a printed Getting Started guide, where you can record this
information.
Section 2E: Setting Up Service (Mac)
37
When you call Sprint, Sprint Customer Service will help you select your service
plan and guide you through the activation process. They will also provide you with
this information:
䢇
Your card’s activation code (gives you access to configure the account)
䢇
Your card’s phone number (MDN)
䢇
Your card’s MSID (Mobile System ID) code, used for WLNP (Wireless Local
Number Portability) and to determine whether you are “home” or “roaming”
To activate your card and account:
1. From the Extras item on the Sierra Wireless Watcher menu, choose Activation.
2. In the “Activation Assistant” window, click Continue.
3. Call Sprint at the appropriate number displayed in the Activation Assistant.
4. Follow the instructions of the account representative to activate your card.
5. To complete the activation process, enter the information (from the account
representative) into the fields on the screen.
6. Continue through the Activation Assistant, until the “Success!” window is
displayed. Click Finish.
After Sprint sets up your account on the network, your card is activated.
7. From the Extras item on the Sierra Wireless Watcher menu, choose Data
Provisioning.
8. In the “Data Provisioning” window, click OK.
The card then retrieves the updates to your account. Watcher Lite will display
“Updating User Profile,” then “Disconnected,” after which you are ready to
connect to the network. (Click the Connect button in Watcher Lite.) Proceed to
“Your Card: The Basics (Mac)” on page 106.
38
Section 2E: Setting Up Service (Mac)
Section 3
Using the Card on a
Windows Computer
40
Section 3A
Your Card: The Basics (Windows)
In This Section
⽧
Sprint Connection Manager
⽧
Starting Sprint Connection Manager
⽧
Starting Sprint Connection Manager Automatically
⽧
Sprint Connection Manager Window
⽧
Connection States (Mobile Broadband Window)
⽧
GPS Status (GPS Receiver Window)
⽧
System Tray Connection States
⽧
Determining the Type of Coverage
⽧
Sprint Location Services
⽧
Powering the Card On and Off
⽧
Controlling the Sprint Connection Manager Window
⽧
Launching a Sprint Power Vision or Sprint Vision Connection
⽧
Viewing the Amount of Data Transferred
⽧
Ending a Connection
⽧
Online Help
⽧
Displaying Your Phone Number
⽧
Security
⽧
Accessing Links
⽧
Uninstalling the Sprint Connection Manager Software
Section 3A: Your Card: The Basics (Windows)
41
Sprint Connection Manager
Sprint Connection Manager is an application that allows you to manage and
monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X)
connections using your Windows computer. Use Sprint Connection Manager to:
䢇
Determine your signal strength and other network connection parameters (page 43).
䢇
Initiate data calls (page 59).
䢇
Access Sprint Location Services (page 53).
䢇
View call statistics (page 84) and messages (page 48).
䢇
Customize features and options (page 74).
Tip:
Without running Sprint Connection Manager, you can make a data connection
simply by starting whatever application you want to use (such as your Web browser
or email application). Prerequisites: you must have previously selected, in
Sprint Connection Manager, Enable Network Adapter (NDIS) (page 78). However, to
make use of other features of the card (including Sprint Location Services), you must
run Sprint Connection Manager.
Starting Sprint Connection Manager
To start Sprint Connection Manager:
1. Ensure the card is inserted into your computer’s ExpressCard or PC Card slot,
with the Sprint label facing up.
2. Double-click the program’s icon ( ) on your desktop, or, from the Start menu
on your Windows desktop, select:
(Windows Vista or Windows XP) All Programs > Sprint > Sprint Mobile Broadband
(Sierra).
(Windows 2000) Programs > Sprint > Sprint Mobile Broadband (Sierra).
When Sprint Connection Manager is running, it places an icon ( ) in the system
tray, usually at the right end of the taskbar. If Sprint Location Services are
supported and enabled, then a second icon (
(See page 52.)
Tip:
42
) is displayed in the system tray.
You can also set Sprint Connection Manager to launch automatically
whenever Windows starts. (See “Starting Sprint Connection Manager
Automatically” on page 43.)
Section 3A: Your Card: The Basics (Windows)
Starting Sprint Connection Manager Automatically
To set Sprint Connection Manager to start automatically whenever Windows starts:
䊳
From the General option in the “Settings” window (page 75), select
Launch when Windows starts.
Note:
Changes to this setting apply only after you restart Windows.
Tip:
You can also set the connection to launch automatically whenever
available. (See “GO automatically when ready” on page 78.) These settings
provide an “always-on” connection, as long as you have network coverage.
Sprint Connection Manager Window
If Sprint Location Services and the GPS Receiver window are not supported or not
enabled (page 81), then only the Mobile Broadband window is displayed:
If Sprint Location Services and the GPS Receiver window are supported and
enabled, then the GPS Receiver window is additionally shown below the Mobile
Broadband window:
Section 3A: Your Card: The Basics (Windows)
43
Mobile Broadband Window
Menu
Message area
Indicator area
Minimize
Show/
hide
details
Exit
Establish/
cancel a
connection
The text and icons in the Mobile Broadband window indicate the connection state
(page 48), and, when disconnected, whether the card is locked
(page 64).
or unlocked
The Mobile Broadband window may display, depending on the connection state,
some of the following icons:
CDMA network signal strength, indicated by the number of bars.
The ToolTip indicates the type of coverage you have (for example, 1X or
1xEV-DO), and the signal strength, in dBm.
You are roaming. Roaming charges may apply.
Note: Sprint Location Services may not be available when roaming.
If this icon is flashing, you are in a non-preferred roaming area, and you
may not be able to complete your calls.
Tip: You can change the roaming option (“Roam Mode;” for example, to
disable roaming, select Sprint), and also enable the Roam Guard feature (from
the Sprint Mobile Broadband “Settings” window; page 77).
1xEV-DO Rev. A transmit/receive icon: a data connection is active.
The up arrow is animated (for example:
transmitted to the network.
The down arrow is animated (for example:
received from the network.
44
) when data is being
) when data is being
Section 3A: Your Card: The Basics (Windows)
1xEV-DO Rev. 0 transmit/receive icon: a data connection is active.
The up arrow is animated (for example:
transmitted to the network.
The down arrow is animated (for example:
received from the network.
) when data is being
) when data is being
1xEV-DO (Rev. 0 and Rev. A) transmit/receive icon: the data connection
is dormant. The up and down arrows are gray.
1X transmit/receive icon: a data connection is active.
The up arrow is black and animated when data is being transmitted to
the network.
The down arrow is black and animated when data is being received
from the network.
1X transmit/receive icon: the data connection is dormant. The up and
down arrows are gray.
GPS Receiver Window
Menu
Message area
Indicator area
Show/
hide
details
Minimize
Exit
Start/end
NMEA output
Location
information
Section 3A: Your Card: The Basics (Windows)
45
The text and icons in the GPS Receiver window indicate the following (described in
the table that follows):
䢇
GPS status
䢇
GPS/Privacy status
䢇
Satellite status
䢇
Location information (when the GPS Receiver window is expanded)
The GPS Receiver window may display, depending on the GPS/Privacy status and
satellite status, some of the following icons and text. The icons’ ToolTips in
Sprint Connection Manager provides more information.
Privacy is on (you have not accepted the Privacy Consent Agreement).
Sprint Location Services are not available.
To use Sprint Location Services, in the Sprint Location Services
“Settings” window, select Enable Location Services.
Privacy is off. GPS is available. For the status of GPS, see the satellite
status icon (described below).
GPS is available, but off. The satellite and the vertical bars are not
colored.
To use GPS, click the GO button in the GPS Receiver window.
GPS is on, but not usable (searching for satellites). The vertical bars are
not colored.
The ToolTip indicates the number of satellites.
GPS is on and is usable, but with lower accuracy. The vertical bars are
colored.
The ToolTip indicates the number of satellites acquired.
GPS is on and is usable, with better accuracy. The vertical bars are
colored.
The ToolTip indicates the number of satellites acquired.
46
Latitude
Latitude, in decimal degrees. For example, -17.123°
Longitude
Longitude, in decimal degrees. For example, 23.023°
HEPE
Accuracy (horizontal/vertical precision), in feet.
Speed
Current speed, in miles per hour.
Section 3A: Your Card: The Basics (Windows)
Satellites
Number of satellites used in the current GPS fix.
Altitude
Altitude, in feet.
Last fix
Date/time that the GPS values were last acquired.
GPS Port
The current NMEA port. (For information on NMEA, see “What is
NMEA?” on page 96.)
This information is useful when configuring a GPS application to use
your GPS-capable device (page 96).
Heading
Current direction, in degrees.
Common items
Sprint Connection Manager may display, depending on the settings of your card,
the following buttons and text:
䢇
Menu or the
(page 70).
䢇
(upper right corner of the window) — Minimizes Sprint Connection Manager
(page 58).
䢇
䢇
button — Displays the Sprint Connection Manager menu
— Exits Sprint Connection Manager (page 58).
(Mobile Broadband window) — Expands the Mobile Broadband window
(page 56) and displays the amount of data transferred (when Connected), or,
when disconnected, the lock status of your card (locked
or unlocked
).
䢇
(Displayed when the Mobile Broadband window is expanded) — Hides the
amount of data transferred and the lock status of your card (page 56).
䢇
GO (Mobile Broadband window) — Starts the Sprint Power Vision or
Sprint Vision connection (page 59).
䢇
Stop (Mobile Broadband window) — Ends the data connection (visible when a
connection is established; page 63); also ends the NMEA output.
䢇
(GPS Receiver window) — Expands the GPS Receiver window (page 56) and
displays location information.
䢇
(Displayed when the GPS Receiver window is expanded) — Hides the
location information.
Section 3A: Your Card: The Basics (Windows)
47
䢇
GO (GPS Receiver window) — Starts the NMEA output (page 97).
䢇
Stop (GPS Receiver window) — Ends the NMEA output.
Connection States (Mobile Broadband Window)
The Mobile Broadband window can display various connection and interaction
states, including:
䢇
No device
䢇
Initializing
䢇
Updating User Profile… (See “Data Provisioning [IOTA]” on page 34.)
䢇
Searching for service...
䢇
Disconnected
䢇
Connecting
䢇
Connected
䢇
Connected to NDIS
䢇
Device locked
䢇
Device powered off
Note:
The system tray icon also indicates the connection state (page 41).
No device
Sprint Connection Manager did not detect the card. The GO button is unavailable.
Insert the card. If it is already inserted, remove and reinsert it; wait a few
moments. If this message is still displayed, uninstall (page 68) and reinstall
Sprint Connection Manager, or contact Sprint (page 14).
Initializing
Sprint Connection Manager is attempting to establish communication with the
card.
48
Section 3A: Your Card: The Basics (Windows)
Searching for service...
Sprint Connection Manager is determining whether 1X or 1xEV-DO service is
available. If this message persists, see page 101.
Disconnected
Sprint Connection Manager is ready to make a connection to the network or to
use Sprint Location Services. The GO button is available; the signal strength icon
(
) and the roaming icon ( ) (if you’re roaming) are visible. If the Mobile
Broadband window is expanded, the lock icon (
or
) is visible.
To connect to the network, click the GO button.
Connecting
Sprint Connection Manager is establishing a connection to the network.
Connected
The connection is established. In addition to the signal strength icon (
roaming icon ( ) (if you’re roaming), the transmit/receive icon (
Rev. A;
for 1xEV-DO Rev. 0;
) and the
for 1xEV-DO
for 1X) is also displayed.
If you expand the Mobile Broadband window (
is shown. (See note on page 62.)
Section 3A: Your Card: The Basics (Windows)
), the amount of data transferred
49
To end the connection, click Stop.
Connected to NDIS
This message applies only if Enable Network Adapter (NDIS) (page 78) has been
selected. For a description, see “Connected” (page 49).
Device locked
The card is locked, so that others cannot use the card and your account. To use
most of the features, you must unlock the card (page 66).
Device powered off
The card has been powered off (through Menu > Power Off Modem). To use the
card, select Menu > Power On Modem.
For more information, see “Powering the Card On and Off” on page 55.
50
Section 3A: Your Card: The Basics (Windows)
GPS Status (GPS Receiver Window)
The GPS Receiver window displays the GPS status:
䢇
OFF
䢇
Validating
䢇
Searching
䢇
Acquired
OFF
GPS is not available or is turned off.
To use GPS:
1. Ensure the card is turned on and the GPS Receiver window is displayed.
䊳
If the GPS Receiver window is not displayed, in Sprint Connection Manager
select MENU > Settings > Sprint Location Services, and then select Enable Location
Services and Display GPS Receiver. (If Privacy Consent Agreements are
displayed, you must read and accept them.)
2. Click the GO button in the GPS Receiver window.
Tip:
You can turn off the display of the Privacy Consent Agreements (from the Sprint
Location Services “Settings” window; page 80).
If the GPS Receiver window still displays “OFF,” ensure Network Mode (page 78) is
set to Automatic or 1X Only, and (subject to change) ensure that you are in the
network coverage area (not roaming).
Validating
The network is authenticating your wireless or GPS subscription.
Searching
Sprint Connection Manager is searching for satellites.
Acquired
Satellites have been acquired and location coordinates are available for use (and
displayed in the GPS Receiver window [page 46]).
NMEA output is being generated. (For information on NMEA, see “What is NMEA?”
on page 96.)
Section 3A: Your Card: The Basics (Windows)
51
System Tray Connection States
Sprint Connection Manager has an associated icon (
system tray. The icon reflects the connection state.
) that appears in the
Sprint Connection Manager is not ready to connect to the network.
Your card is either locked (“Device locked”; page 50), not detected
(“No device”; page 48), or powered off (“Device powered off”;
page 50).
Disconnected — Sprint Connection Manager is ready to make a
connection to the network (page 49), or
Connecting — Sprint Connection Manager is making a connection
to the network (page 49).
Connected — Connection is established to the network; data
transfer is in progress (page 49).
Dormant — Connection is established, but no data transfer is
taking place.
Clicking the system tray icon toggles between displaying and minimizing
Sprint Connection Manager.
Right-clicking the icon displays the shortcut menu (page 72).
If Sprint Location Services are supported and enabled, then a second icon (
displayed in the system tray. The ToolTip indicates GPS and satellite status.
52
) is
Section 3A: Your Card: The Basics (Windows)
Determining the Type of Coverage
The ToolTip over the signal strength indicator ( ) indicates the type of coverage
you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO):
Tip:
The type of coverage is also displayed in the lower left part of the “Device
Info & Diagnostics” window under “Network Service” (page 87).
Sprint Location Services
Sprint Location Services (Location & Search Services) allow you to query the
network for information on points of interest that are near your current location.
The network automatically determines your current location. All you have to do is
specify the type of business that you are looking for (for example, a restaurant or
hotel).
For limitations related to Sprint Location Services, see “Location-Based Services
limitations” on page 94.
To use Sprint Location Services:
1. Ensure that, in the settings for Sprint Location Services (page 80), you have
selected Enable Location Services and, if you will be using GPS applications,
Display GPS Receiver, and you have accepted the Privacy Consent Agreement(s).
2. In Sprint Connection Manager, click Menu > Location & Search Services.
Note:
If the menus and windows (page 53 and page 80) related to Sprint Location
Services are unavailable in Sprint Connection Manager, see “Sprint Location
Services Aren’t Working or Don’t Seem to Be Available” on page 102.
Section 3A: Your Card: The Basics (Windows)
53
If the GPS fix is successful or if data from a recent GPS fix is available, then the
“Sprint Nextel Location & Search” window is displayed. The bottom part of the
window displays location information (latitude and longitude) of your card, and
the time that the location information was acquired.
3. From the “Sprint Nextel Location & Search” window, enter or select the type
of item you want to find. If you’ve previously entered search items, a dropdown list displays the last five items you’ve entered. Click Go.
If more than a preconfigured period of time has elapsed since the last time you’ve
submitted a location search, a window is displayed asking whether you want to
get an updated (GPS) position fix. (Depending on your account, you may be
charged for each position fix or after you have performed a certain number of
fixes.) If your current location is different from where you submitted your last
location search, click Yes.
Note:
54
Sprint Connection Manager uses your computer’s default Web browser to
display the results of Sprint Location Services.
Section 3A: Your Card: The Basics (Windows)
Your Web browser opens and displays the results of your search query. In the
search results of some mapping and search services, you can right-click your
location to get additional information—for example, driving instructions.
From the “Sprint Nextel Location & Search” window, you can submit additional
searches.
From the “Settings” window, you can specify the settings for Sprint Location
Services (page 80).
Powering the Card On and Off
If you are using your card in an aircraft, hospital, or other environment where the
card may cause interference, you can power the card off (without removing it
from your computer’s slot), and still use other functions of your computer.
This also allows you to conserve your notebook computer’s battery.
To power the card off:
1. Close any active data connection (page 63).
2. Select MENU > Power Off Modem.
When the card is powered off, the menu option switches to Power On Modem, the
Mobile Broadband window displays the message “Device powered off,” and the
GPS Receiver window displays “OFF.”
To power the card on:
䊳
Select MENU > Power On Modem.
Section 3A: Your Card: The Basics (Windows)
55
Controlling the Sprint Connection Manager Window
Expanding Sprint Connection Manager
The Mobile Broadband window and, if supported and enabled (page 81), the GPS
Receiver window each have two views: compact and expanded.
To expand Sprint Connection Manager, click
To change back to the compact view, click
in the appropriate window.
.
Mobile Broadband Window
Compact view:
Expanded view:
When expanded, the Mobile Broadband window also displays the amount of data
transferred during the current connection, and (only when disconnected) the lock
state of the card (locked
56
or unlocked
).
Section 3A: Your Card: The Basics (Windows)
GPS Receiver Window
Compact view:
Expanded view:
When expanded, the GPS Receiver window displays location information
(described in the table on page 46.)
Section 3A: Your Card: The Basics (Windows)
57
Minimizing Sprint Connection Manager
To save space on your screen for other programs, you can minimize Sprint Connection
Manager:
䊳
Click
(in the upper right corner of Sprint Connection Manager).
– or –
Click the Sprint Connection Manager icon
in the system tray.
– or –
Right-click the system tray icon and select Close Sprint Mobile Broadband.
You can use the system tray icon to monitor the connection state (page 52).
Tip:
You can set Sprint Connection Manager to start minimized. (See “Start in
system tray” on page 76.)
Tip:
You can prevent Sprint Connection Manager being covered up by other
windows, by setting Always on top (page 76).
Restoring Sprint Connection Manager
To restore Sprint Connection Manager when it is minimized:
䊳
Click the Sprint Connection Manager icon
in the system tray.
– or –
Right-click the system tray icon and select Open Sprint Mobile Broadband.
Exiting Sprint Connection Manager
To exit Sprint Connection Manager:
䊳
In Sprint Connection Manager, select Menu > Exit, or click the
button.
– or –
Right-click the Sprint Connection Manager icon
select Exit from the shortcut menu.
in the system tray and
If Enable Network Adapter (NDIS) (page 78) has not been selected and a connection
is in progress, a window is displayed asking whether you want to disconnect the
call. To end the connection and close Sprint Connection Manager, you must click
Yes.
58
Section 3A: Your Card: The Basics (Windows)
Sprint Connection Manager closes, and the Sprint Connection Manager icons
disappear from the system tray.
Note:
If Enable Network Adapter (NDIS) (page 78) has been selected, after exiting
Sprint Connection Manager you are still connected to the network (data
may still be transferred). To manage the connection, use the Windows
network connection icon in the system tray.
Launching a Sprint Power Vision or Sprint Vision
Connection
To launch a connection:
䊳
Click the GO button in the Mobile Broadband window. (If the GO button is
unavailable, see “GO Button Is Unavailable” on page 101.)
Note:
A connection is automatically established if you select Menu >
Location & Search Services or click the GO button in the GPS Receiver
window.
When the connection is successfully established, the network welcome screen
appears (unless you have turned off the welcome screen display; see “Always show
Welcome Screens” on page 78).
The Mobile Broadband window displays “Connected” or “Connected to NDIS”
(page 49).
You can now use your Web browser, perform data transfers, and so on.
Section 3A: Your Card: The Basics (Windows)
59
The connection is “active” when data transmission is occurring. If data
transmission stops for a period of time (determined by the network), the
connection becomes “dormant.” When you resume data traffic, the connection
becomes active.
To monitor the status of the connection, you can use the text (page 48) and icons
(page 43) in the Mobile Broadband window, and the icon in the system tray
(page 52). You can also view the amount of data transferred (page 62).
Tip:
You can optionally specify which application to automatically launch
when the connection is established. (See “Auto-launch upon Network
Connection” on page 61.)
You can also set the connection to launch automatically whenever
available. (See “GO automatically when ready” on page 78.) If the
connection is lost, it is restarted automatically. If you also set Sprint
Connection Manager to launch automatically (see “Launch when Windows
starts” on page 76), this can provide an “always-on” connection, as long as
you have network coverage.
You can have a connection established automatically—without running
Sprint Connection Manager—simply by starting whatever application you
want to use (such as your Web browser or email application). Select Enable
Network Adapter (NDIS) (page 78). However, Sprint Connection Manager
and its icon in the system tray won’t be available for you to monitor the
status of the connection. Sprint Location Services also won’t be available.
Roam Guard
The Roam Guard feature, when enabled, displays a warning message if you are
roaming and a data connection is established or about to be established. The
message reminds you that roaming rates may apply.
60
Section 3A: Your Card: The Basics (Windows)
From the warning message window, you can:
䢇
Turn off the warning message for this data session only (“Do not ask again
during this data session.”).
䢇
Continue with the data connection (“Roam”), in which case you may be subject
to roaming rates.
䢇
End the data connection (“Cancel”).
Note:
This feature is available only if Roam Mode is set to Automatic (from the
Sprint Mobile Broadband option in the “Settings” window; page 77).
To turn on the Roam Guard feature:
1. From the Sprint Mobile Broadband option in the “Settings” window, ensure
Roam Mode is set to Automatic.
2. From the Roam Guard drop-down list, select Always Ask.
To permanently turn off the Roam Guard feature:
䊳
From the Roam Guard drop-down list, select Never Ask.
Auto-launch upon Network Connection
You can optionally specify which application to automatically launch when a
Sprint Power Vision or Sprint Vision connection is established.
To specify which application to automatically launch:
1. Ensure Sprint Connection Manager is running and not locked (page 65).
2. Ensure that your card is not powered off (page 50).
3. Select MENU > Settings > Sprint Mobile Broadband - Sierra Wireless.
4. Select Auto Launch.
5. In the “Auto-Launch Options” window, select one of the following:
䡲
None — Do not auto-launch any application.
䡲
Website — Auto-launch Internet Explorer. In the URL field, specify the Web
site (such as http://www.sierrawireless.com) you want to view on
connection.
䡲
Microsoft VPN (PPTP) Connection — Auto-launch a Windows VPN connection.
Type in the address of the VPN connection, or select the VPN connection
from the drop-down list.
䡲
Application (VPN client, etc.) — Auto-launch an installed VPN program, or any
other program. Enter the program path in the field, or use the Browse
button to locate the program.
Section 3A: Your Card: The Basics (Windows)
61
The changes are applied the next time you launch a connection.
Note:
This feature functions only when Sprint Connection Manager is running.
Viewing the Amount of Data Transferred
Note:
Even though the number of bytes sent and received is displayed while the
connection is running, this is not necessarily the actual amount of data
being transmitted across the network. Do not use this information to estimate
billing.
If Enable Network Adapter (NDIS) (page 78) has been selected, after exiting
Sprint Connection Manager you are still connected to the network. Data
may still be transferred.
To view the number of bytes sent and received during the current connection:
䊳
If the Mobile Broadband window is not expanded, click the
button.
The number of bytes sent and received during the current connection is displayed
to three significant digits (for example, 581 kb, 1.23 Mb, or 1.81 Mb).
Once you end the connection, all numbers reset to zero.
To hide this information, click the
62
button in the Mobile Broadband window.
Section 3A: Your Card: The Basics (Windows)
Ending a Connection
To end a connection:
䊳
In the Mobile Broadband window, click Stop.
This ends your data connection, and also your GPS connection, if it is open.
Note:
The Stop button in the GPS Receiver window ends only your GPS connection; data
may still be transferred.
If Enable Network Adapter (NDIS) (page 78) has not been selected and you exit
Sprint Connection Manager while a connection is in progress, a window opens
asking whether you want to disconnect the call. Click Yes to end the connection
and exit Sprint Connection Manager. (See “Exiting Sprint Connection Manager” on
page 58.)
If Enable Network Adapter (NDIS) has been selected, manually disconnecting will
leave the card disconnected. It will not reconnect until you remove and reinsert
the card.
If GO automatically when ready (page 78) has been selected, manually
disconnecting will leave the card disconnected. It will not reconnect until one of
the following occurs:
䢇
You make a connection through Sprint Connection Manager
䢇
A GPS fix is successfully acquired after you initiate Sprint Location Services
(page 53)
䢇
You restart Sprint Connection Manager
Online Help
Sprint Connection Manager includes extensive online help to provide operating
hints and step-by-step instructions for getting the most from your card.
With Sprint Connection Manager running, you can access online help in several
ways:
䢇
Press <F1> when Sprint Connection Manager is the active window.
䢇
From Sprint Connection Manager, select MENU > Help.
䢇
Right-click the system tray icon (
) and select Help.
The help file has a table of contents and an index.
Section 3A: Your Card: The Basics (Windows)
63
Displaying Your Phone Number
You can view your phone number in the “Device Info & Diagnostics” window
(Menu > Device Info & Diagnostics).
Security
When it is disconnected, you can lock your card so that others cannot use it to
access your account. A four-digit lock code is needed to unlock the card.
You can set the card to lock:
䢇
Whenever Sprint Connection Manager is started (page 65).
– or –
䢇
Immediately (without restarting Sprint Connection Manager) — useful if you
are lending your card and computer or leaving your computer for a short time
(page 65).
Initial Lock Code
The initial lock code value is determined by your service provider.
For service provider configurations that do not require account activation, a
default lock code is set at the factory to a value determined by the service
provider. For assistance, contact Sprint (page 14).
Configurations that use the Activation Wizard or IOTA set the initial lock code to
the last four digits of your account phone number whenever a new phone number
is activated.
After activation, you can change the lock code (page 67) from the initial value to
any four-digit code you choose.
Note:
64
The security lock code is reset to the last four digits of the phone number
whenever an account is activated. This may change a custom value you
have set.
Section 3A: Your Card: The Basics (Windows)
When the Card Is Locked
When the card is locked, you can:
䢇
Unlock the card (page 66).
䢇
Power off the card (page 55).
When the card is locked, you cannot:
䢇
Make data connections (the GO button is unavailable).
䢇
Use Sprint Location Services.
䢇
Run the Activation Wizard.
Locking the Card
Warning:
If you forget the lock code, you will not be able to use the card until you
receive assistance from Sprint.
To lock the card immediately:
1. End any active connection. (You can lock the card only when it is disconnected;
page 49.)
2. If the Mobile Broadband window is not expanded, click
3. Click the
to expand it.
icon.
4. In the “Enter User Lock Code” window, enter the lock code, and click OK.
When the card is locked, the Mobile Broadband window displays “Device locked,”
and the lock icon is now
Tip:
. The GO button is unavailable.
You can also set the card to be locked upon startup of Sprint Connection
Manager, as described next.
Locking upon Sprint Connection Manager Startup
To set the card to lock as soon as Sprint Connection Manager starts up:
1. End any active connection. (You can lock the card only when disconnected; see
page 49.)
2. If the Mobile Broadband window is not expanded, click
3. Click the lock icon (
or
to expand it.
, depending on the current lock status).
Section 3A: Your Card: The Basics (Windows)
65
4. In the “Enter User Lock Code” window, enter the lock code, and select Relock
modem when program exits.
5. Click OK.
Note:
This setting takes effect only after you exit and restart Sprint Connection
Manager.
Unlocking the Card
When the card is locked, the Mobile Broadband window displays “Device locked,”
and the lock icon is
.
To unlock the card:
1. If the Mobile Broadband window is not expanded, click
2. Click the
to expand it.
icon.
3. In the “Enter User Lock Code” window, enter the lock code, and click OK.
When the card is unlocked, the Mobile Broadband window no longer displays
“Device locked,” and the lock icon is
66
.
Section 3A: Your Card: The Basics (Windows)
Changing the Lock Code
Warning:
If you forget the lock code, you will not be able to use the card until you
receive assistance from Sprint.
To change the lock code:
1. In the Sprint Mobile Broadband “Settings” window (page 77), click
User Lock Change.
The “Change User Lock Code” window is displayed:
2. Enter the current lock code.
3. Enter a new four-digit lock code.
4. Enter the new lock code for confirmation.
5. Click OK.
Accessing Links
For your convenience, Sprint Connection Manager includes links to Sprint
products and services. To access these links:
1. In Sprint Connection Manager, click Menu.
2. Select Links.
Note:
You cannot add or remove links from the Links menu. To add or remove
links, use your Web browser.
Section 3A: Your Card: The Basics (Windows)
67
Uninstalling the Sprint Connection Manager Software
To remove the Sprint Connection Manager software from your computer, use the
Add/Remove Programs utility built into your Windows operating system.
1. Exit Sprint Connection Manager (page 58).
2. Remove the card. (See “Removing the Card (Windows)” on page 28.)
3. Select Start > Control Panel and select:
(Windows Vista) Programs and Features.
(Windows XP or Windows 2000) Add/Remove Programs.
The Windows Add/Remove Programs utility will start. Be sure the Change or
Remove Programs feature is selected (default).
4. From the list, select Sprint Mobile Broadband (Sierra), and click Remove or
Uninstall.
68
Section 3A: Your Card: The Basics (Windows)
Se c t io n 3B
Menu Options (Windows)
In This Section
⽧
Sprint Connection Manager Menu
⽧
System Tray Menu
This chapter describes each menu option you may encounter while using your
card and the Sprint Connection Manager software on your Windows computer.
Section 3B: Menu Options (Windows)
69
Sprint Connection Manager Menu
Clicking Menu or the
button, located in the upper left corner of
Sprint Connection Manager, displays the Sprint Connection Manager menu.
Note:
Depending on your configuration and settings, not all menu options may be
shown or enabled as described here.
Tip:
You can also display the menu by positioning the cursor over the Menu text
or the
button and then pressing the spacebar or Enter key on your
keyboard. To hide the menu, press Esc, or click outside the menu.
The following table describes the menu options:
Menu Item
Description
Links
Access links to Sprint products and services.
See “Accessing Links” on page 67.
70
Power Off
Modem
Power off your card.
Location &
Search
Services
Query the network for information on points of interest that
are near your current location.
See “Powering the Card On and Off” on page 55.
See “Sprint Location Services” on page 53.
Section 3B: Menu Options (Windows)
Menu Item
Description
Alert Log
View a record of all alerts (for example, connection errors)
that have been received while establishing and maintaining
connections.
See “Viewing Alerts” on page 85.
Connection
History
View a record of connections established using your card
(unavailable if the Connection History is empty, or if Keep
Connection History [page 76] is not selected).
See “Viewing the Connection History” on page 84.
Device Info &
Diagnostics
View information about your card and run diagnostic tests.
Software
Updates
Retrieve updates for Sprint Connection Manager and your
card.
See “Running Diagnostics” on page 86.
See “Updating the Software” on page 88.
Help
Display the online Help, which has operating hints and stepby-step instructions for getting the most from your card.
See “Online Help” on page 63.
About
Sprint Mobile
Broadband
Display brief information about the Sprint Connection
Manager software. To close the window, click anywhere inside
it.
See “About Sprint Mobile Broadband” on page 89.
Settings
Exit
Change the settings for Sprint Connection Manager. Contains
submenu items:
䢇
General: See “General Settings” on page 75.
䢇
Sprint Mobile Broadband - Sierra Wireless: See “Sprint Mobile
Broadband Settings” on page 77.
䢇
Sprint Location Services: See “Sprint Location Services
Settings” on page 80.
Exits Sprint Connection Manager.
Section 3B: Menu Options (Windows)
71
System Tray Menu
When you right-click the system tray icon (
), a shortcut menu is displayed:
The following table describes the menu options:
72
Menu Item
Description
Open/Close
Sprint Mobile
Broadband
Minimize Sprint Connection Manager (Close), or restore
(Open) if Sprint Connection Manager is minimized.
Help
Display the online Help.
About
Sprint Mobile
Broadband
Display brief information about the Sprint Connection
Manager software. To close the window, click anywhere
inside it.
Exit
Exit Sprint Connection Manager.
Section 3B: Menu Options (Windows)
S e c ti o n 3 C
Changing Sprint Connection Manager Settings
(Windows)
In This Section
⽧
Settings Window
⽧
General Settings
⽧
Sprint Mobile Broadband Settings
⽧
Sprint Location Services Settings
This chapter describes you can change to customize Sprint Connection Manager.
Section 3C: Changing Sprint Connection Manager Settings (Windows)
73
Settings Window
Note:
This feature is temporarily unavailable if you have powered off the card
(page 55).
From the “Settings” window, you can specify the settings for Sprint Connection
Manager.
1. In Sprint Connection Manager, click Menu.
2. Select Settings.
3. From the drop-down list, select one of the following categories of settings:
䡲
General (general behavior of Sprint Connection Manager; page 75)
䡲
Sprint Mobile Broadband - Sierra Wireless (behavior of your Sprint Power
Vision or Sprint Vision connection; page 77)
䡲
Sprint Location Services (page 80)
4. Make the appropriate changes to the settings (described in the following
pages).
5. To change other settings, repeat steps 3 and 4.
6. Click OK.
Note:
Changes to the setting Launch when Windows starts apply only after you
restart Windows. Changes to the setting Start in system tray apply only after
you exit and restart Sprint Connection Manager.
Tip:
You can also access the “Settings” window from the “Connection History”
window (page 84): click File > Settings.
74
Section 3C: Changing Sprint Connection Manager Settings (Windows)
General Settings
From the General option in the “Settings” window, you can specify settings that
affect the general behavior of Sprint Connection Manager.
Section 3C: Changing Sprint Connection Manager Settings (Windows)
75
The following table describes the options:
Menu Item
Description
Play sound
effects
Play a clicking sound whenever an action is made in
Sprint Connection Manager.
Always on
top
Keep Sprint Connection Manager visible on your screen
regardless of which applications are open.
Start in
system tray
Have Sprint Connection Manager start (minimized) in the system
tray on startup. (See “Restoring Sprint Connection Manager”
on page 58.)
Keep
Connection
History
Have Sprint Connection Manager keep a log of your data
connections (page 84).
Launch when
Windows
starts
Have Sprint Connection Manager start automatically when
Windows starts.
Check for
updates once
per month
Have Sprint Connection Manager automatically check for
software updates (page 88).
Check Now
Check for software updates immediately.
Tip: You can also set the Sprint Power Vision or Sprint Vision
connection to launch automatically whenever available (see “GO
automatically when ready” on page 78). These settings provide an
“always-on” connection, as long as you have network coverage.
Note: During the software update, Sprint Connection Manager will
close. Before you initiate the software update, finish any Web
browsing, data transfers, and so on.
Note:
76
Changes to the setting Launch when Windows starts apply only after you
restart Windows. Changes to the setting Start in system tray apply only after
you exit and restart Sprint Connection Manager.
Section 3C: Changing Sprint Connection Manager Settings (Windows)
Sprint Mobile Broadband Settings
From the Sprint Mobile Broadband option in the “Settings” window, you can
change the behavior of your Sprint Power Vision or Sprint Vision connection.
Section 3C: Changing Sprint Connection Manager Settings (Windows)
77
The following table describes the options:
Menu Item
Description
Always show
Welcome
Screens
Display a welcome screen upon a successful connection to the
network.
GO
automatically
when ready
Automatically connect to the network after Sprint Connection
Manager starts, or whenever Sprint Connection Manager
loses the network connection.
To select GO automatically when ready, ensure that Enable
Network Adapter (NDIS) (below) is not selected.
Tip: You can also set Sprint Connection Manager to start
automatically (see “Launch when Windows starts” on page 76).
These settings provide an “always-on” connection, as long as you
have network coverage.
You can have a connection established automatically, without
having to run Sprint Connection Manager. Ensure that
GO automatically when ready is not selected, and select Enable
Network Adapter (NDIS) (below).
Enable
Network
Adapter
(NDIS)
Make a connection automatically, without running
Sprint Connection Manager—simply by starting whatever
application you want to use (such as your Web browser or
email application).
To select Enable Network Adapter (NDIS), ensure that GO
automatically when ready (above) is not selected.
Note: Sprint Location Services are available only when
Sprint Connection Manager is running.
78
Network
Mode:
Automatic
Attempt a Sprint Power Vision (1xEV-DO) connection and, if
not successful, attempt the slower Sprint Vision (1X)
connection.
Network
Mode:
1xEV-DO
Only
Attempt only a Sprint Power Vision (1xEV-DO) connection.
Note: Sprint Location Services may not be supported. When in an
area that has only Sprint Vision (1X) coverage, you won’t be able to
connect to the network.
Section 3C: Changing Sprint Connection Manager Settings (Windows)
Menu Item
Description
Network
Mode:
1X Only
Attempt only a Sprint Vision (1X) connection (even when you
have Sprint Power Vision [1xEV-DO] coverage, which provides
faster data transmission speeds).
Note: When in an area that has only Sprint Power Vision (1xEV-DO)
coverage, you won’t be able to connect to the network.
Roam Mode:
Sprint
Disable roaming when you are not in the network coverage
area. You will be able to connect only when you are in the
network coverage area.
Roam Mode:
Automatic
Allow roaming when you are not in the network coverage
area.
Note: Roaming rates may apply. Roam Guard (page 60) can remind
you of this.
Roam Mode:
Roam Only
Allow only roaming.
Roam Mode:
Roam Guard
Display a warning message when you are about to establish a
data connection while roaming. For more information, see
“Roam Guard” on page 60.
Note: Roaming rates may apply. Roam Guard (page 60) can remind
you of this. Sprint Location Services may not be available.
Available only if Roam Mode is set to Automatic (page 79).
Note: If you proceed with the data connection, roaming rates may
apply.
Activation
Wizard
Used only when activating a card, or when changing your
card’s phone number (page 32).
User Lock
Change
Change the security lock code of the card (page 67).
Auto Launch
Optionally specify which application to automatically launch
when a connection is established.
See “Auto-launch upon Network Connection” on page 61.
Section 3C: Changing Sprint Connection Manager Settings (Windows)
79
Sprint Location Services Settings
From the Sprint Location Services option in the “Settings” window, you can
change the behavior of Sprint Location Services. (For more information on
Sprint Location Services, see page 53.)
80
Section 3C: Changing Sprint Connection Manager Settings (Windows)
The following table describes the options:
Menu Item
Description
Enable
Location
Services
Turn on support (by your card) for Sprint Location Services.
Note: To use Sprint Location Services, your account must also be
configured appropriately. If you are unable to use Sprint Location
Services, see “Sprint Location Services Aren’t Working or Don’t Seem to
Be Available” on page 102 or contact Sprint Customer Service
(page 14).
Display GPS
Receiver
Show or hide the GPS Receiver window (page 56).
Display GPS
Welcome
Display a welcome window whenever you initiate
Sprint Location Services.
Display
'Location &
Search
Services' on
the menu
Show or hide the Sprint Connection Manager menu item that
displays the “Sprint Nextel Location & Search” window. For
more information on this window, see “Sprint Location
Services” on page 53.
Do not show
NMEA Privacy
Consent
Prevent a “Privacy Consent Agreement” window from
appearing every time you use NMEA. For more information,
see “What is NMEA?” on page 96 and “When do I need to use
NMEA?” on page 96.
Do not show
Privacy
Consent for
'Location &
Search
Services'
Prevent a “Privacy Consent Agreement” window from
appearing every time you use the Location & Search Services
menu.
Microsoft Live
Specify which mapping and search service (for example,
Microsoft® Live, or Google™ Maps) your Web browser uses for
Sprint Location Services.
MapQuest
Yahoo! Maps
Google Maps
Some mapping and search services may have data that is
more current or accurate than that of other mapping and
search services.
Section 3C: Changing Sprint Connection Manager Settings (Windows)
81
Menu Item
Description
Test GPS
Verify that your card is able to obtain data for Sprint Location
Services:
1. Ensure that Network Mode (from the Sprint Mobile
Broadband “Settings” window; page 77) is set to
Automatic or 1X Only. (Sprint Location Services may not be
available if Network Mode is set to 1xEV-DO Only.)
2. Ensure you are in the network coverage area (not
roaming).
3. Click Test GPS.
The results (including the number of satellites, latitude,
longitude, and elevation information) are displayed to the
right of the Test GPS button.
82
Section 3C: Changing Sprint Connection Manager Settings (Windows)
Sec t ion 3D
Tools (Windows)
In This Section
⽧
Viewing the Connection History
⽧
Viewing Alerts
⽧
Running Diagnostics
⽧
Updating the Software
⽧
About Sprint Mobile Broadband
This chapter describes various features you can use to view information about the
card and the Sprint Connection Manager software on your Windows computer.
Section 3D: Tools (Windows)
83
Viewing the Connection History
Connection History displays a record of connections established using your card.
You can sort records by connection name to easily distinguish between personal
and business usage.
From this window you can also access the “Settings” window (page 74) (File >
Settings).
Note:
For connections to be recorded, Keep Connection History must be enabled
(page 76).
To view the Connection History:
1. In Sprint Connection Manager, click Menu.
2. Select Connection History.
To sort the entries:
䊳
Click the button that contains the title of the column you want to sort by. (You
can reverse the sort order by clicking the button again.)
– or –
Click an option under the Sort menu.
To export the entries to a text file:
1. Select File > Export.
2. Specify a file name and path.
3. Click Save.
84
Section 3D: Tools (Windows)
To copy one or more entries:
1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to
select multiple entries; to select all entries, select Edit > Select All.)
2. Select Edit > Copy.
3. Paste the entries (for example, into a text file or email message).
To delete all entries:
䊳
Click the Clear button.
To delete one or more entries:
1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to
select multiple entries.)
2. Select Edit > Delete.
Viewing Alerts
The Alert Log displays a record of all alerts (for example, connection errors) that
have been received while establishing and maintaining connections. You can use
the Alert Log to help isolate and resolve connection issues.
To view the Alert Log:
1. In Sprint Connection Manager, click Menu.
2. Select Alert Log. (This menu option is unavailable if the alert log is empty.)
To sort the entries:
䊳
Click the button that contains the title of the column you want to sort by. (You
can reverse the sort order by clicking the button again.)
– or –
Click an option under the Sort menu.
Section 3D: Tools (Windows)
85
To export the entries to a text file:
1. Select File > Export.
2. Specify a file name and path.
3. Click Save.
To copy one or more entries:
1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to
select multiple entries; to select all entries, select Edit > Select All.)
2. Select Edit > Copy.
3. Paste the entries (for example, into a text file or email message).
To delete all entries:
䊳
Click the Clear button.
To delete one or more entries:
1. Select the entries. (Click a single entry, or hold down CTRL or SHIFT and click to
select multiple entries.)
2. Select Edit > Delete.
Running Diagnostics
To identify problems when connecting to the network, use the “Device
Info & Diagnostics” window. Device Info & Diagnostics evaluates issues with your
USB port, port configuration, network signal strength, Sprint Connection
Manager, and more. Once the program runs a diagnostics check, it recommends
solutions.
The program also displays information such as your phone number.
Results of the diagnostics can be shared with a Sprint Customer Service Specialist,
to assist that person with troubleshooting.
To access the “Device Info & Diagnostics” window:
1. Ensure the card is inserted.
2. In Sprint Connection Manager, click Menu.
3. Select Device Info & Diagnostics.
86
Section 3D: Tools (Windows)
The tests automatically start when the window opens.
From the “Device Info & Diagnostics” window, you can view system information
(page 88) and save the system information to an RTF (Rich Text Format) file.
From the “Device Info & Diagnostics” window, you can also update parameters in
your card:
䊳
Click Update Data Profile. (If this button is not displayed, remove and reinsert
the card.)
Section 3D: Tools (Windows)
87
Displaying System Information
The “System Information” window displays:
䢇
System Parameters: Information about your computer hardware and software.
䢇
Installed Files: Files related to Sprint Connection Manager.
䢇
Device Info & Diagnostics: Information about the card (including its phone
number), and results of various tests.
To display system information:
1. Select Menu > Device Info & Diagnostics.
2. In the “Device Info & Diagnostics” window, click System Information.
To save the information to a file (for example, if you are requested to send the report to
your service provider representative):
1. In the “System Information” window, click Create Report.
2. Specify a file name and path.
3. Click Save.
Updating the Software
From time to time, Sprint may release updates for Sprint Connection Manager and
your card. These updates may add features or improve network performance.
Note:
During the software update, Sprint Connection Manager will close. Before
you initiate the software update, finish any Web browsing, data transfers,
and so on.
To update the software:
1. Ensure you have a network connection.
2. In Sprint Connection Manager, click Menu. Select Software Updates.
– or –
From the General option in the “Settings” window (page 74), click Check Now.
You can also set the software to automatically check for updates once a month:
1. In Sprint Connection Manager, click Menu and then select Settings.
2. Select Check for updates once per month.
88
Section 3D: Tools (Windows)
About Sprint Mobile Broadband
The “About Sprint Mobile Broadband” window displays information about the
Sprint Connection Manager software.
To display this window:
䊳
In Sprint Connection Manager, click Menu and then select About Sprint Mobile
Broadband.
– or –
Right-click the Sprint Connection Manager icon ( ) in the system tray and,
from the shortcut menu, select About Sprint Mobile Broadband.
To close this window, click anywhere inside it.
Tip:
To display more information, you can run diagnostics (page 86).
Section 3D: Tools (Windows)
89
Section 3E
Frequently Asked Questions (Windows)
In This Section
⽧
Questions about My Account
⽧
Questions about Sprint Connection Manager
⽧
Questions about GPS and Sprint Location Services
⽧
Other Questions
90
Section 3E: Frequently Asked Questions (Windows)
Questions about My Account
If the connection is “always on,” am I always being billed?
No. The connection to the network goes dormant after a period of inactivity, but
the connection can be re-established faster than having to reconnect. Billing
occurs only when data is passed across the network.
Questions about Sprint Connection Manager
What is Sprint Connection Manager?
Sprint Connection Manager is software that lets you connect to the Sprint Power
Vision or Sprint Vision network. Sprint Connection Manager takes advantage of
the increased data speeds offered by the Sprint Mobile Broadband Network.
How fast is the connection with Sprint Connection Manager?
The Sprint Mobile Broadband Network allows you to connect to the Internet at
speeds of up to 3.1 Mbps (1xEV-DO Rev. A), 2.4 Mbps (1xEV-DO Rev. 0), or
144 kbps (1X). Average connection speeds are:
䢇
For 1xEV-DO Rev. A: between 600 kbps and 1.4 Mbps downlink from the
network, and between 350 and 500 kbps uplink to the network;
䢇
For 1xEV-DO Rev. 0: between 400 and 700 kbps downlink from the network,
and between 40 and 80 kbps uplink to the network;
䢇
For 1X: between 40 and 80 kbps.
These speeds are faster than dial-up connection speeds.
Can I connect to a dial-up account like AOL or EarthLink?
No. The software does not support dial-up connections.
Questions about GPS and Sprint Location Services
What is LBS?
LBS (Location-Based Services) is used to provide enhanced Local Search
functionality via internet mapping services. For more information, see “What is
enhanced Local Search?” on page 92.
Section 3E: Frequently Asked Questions (Windows)
91
What is GPS?
GPS stands for Global Positioning System, which is a system that uses a series
of 24 geosynchronous satellites to provide location data.
GPS satellites transmit signals to equipment on the ground. GPS receivers
passively receive satellite signals, but do not transmit.
Various GPS standards exist for the User Plane and Control Plane. For more
information, see “What is GPS User Plane?” and “What is GPS Control Plane?” on
page 93.
What is enhanced Local Search?
Enhanced Local Search is a quick, easy method to run, via Sprint Connection
Manager, local search queries to find locations and directions to locations and
businesses.
The enhanced Local Search feature uses LBS and allows you to search for Sprint
Nextel stores, restaurants, banks, hotels, and so on, outdoors and (with GPS
Premium) indoors. For more information, see “What is GPS Premium?” on page 95.
How do I get the enhanced Local Search feature?
The enhanced Local Search feature works only with GPS-capable data cards and
the latest version of Sprint Connection Manager. The feature is available at no
additional charge in the latest version of Sprint Connection Manager.
Note:
Sprint Location Services may not be supported if Network Mode is set to 1xEV-DO Only.
To use Sprint Location Services, ensure Network Mode is set to Automatic or 1XOnly.
Sprint Location Services are not supported if you're roaming (subject to change).
Where do I find the enhanced Local Search feature?
In Sprint Connection Manager, select Menu > Location & Search Services.
How do I use the enhanced Local Search feature?
When running Sprint Connection Manager, select Menu > Location & Search
Services. Some predefined, most frequently used queries are listed. There is also an
option to run your own custom query; if you've previously entered search items, a
drop-down list displays the last five items you've entered.
92
Section 3E: Frequently Asked Questions (Windows)
Where can I use GPS?
GPS works wherever there is both Sprint CDMA network access and GPS access.
Note: In some locations where CDMA network access is available, GPS may not
be available at this time. For the latest on service available by location, refer
to Sprint Nextel Coverage maps.
What is GPS User Plane?
GPS User Plane is the ability to execute GPS requests at the subscriber level on the
card. In other words, the User Plane allows you to submit location-related queries
to the network.
Compare to GPS Control Plane (see below).
What is GPS Control Plane?
GPS Control Plane is the ability to execute GPS requests at the network (server)
level.
Compare to GPS User Plane (see above).
How do I enable/disable GPS?
By default, Sprint Location Services are disabled.
To enable Sprint Location Services:
1. In the Sprint Location Services “Settings” window, select Enable Location
Services.
2. If you will be using the GPS Receiver window (page 45), select Display GPS
Receiver.
Tip:
To prevent Privacy Consent Agreements from appearing every time you use NMEA or
the Location & Search Services menu, select Do not show NMEA Privacy Consent and Do
not show Privacy Consent for 'Location & Search Services'.
Will GPS work when Privacy is set to ON?
No. Setting Privacy to ON [by not accepting the Consent Privacy Agreement(s)]
means you do not want your card to be discoverable; thus, GPS is not enabled/
started on the card.
Tip:
An icon in the GPS Receiver window indicates the GPS/Privacy status (page 46).
Section 3E: Frequently Asked Questions (Windows)
93
Can I use Sprint Location Services if I have enabled NDIS?
Yes. Sprint Location Services/GPS services are supported, whether or not you have
selected Enable Network Adapter (NDIS).
Do I need a GPS subscription to use GPS?
For GPS Basic, you do not need a GPS subscription.
For GPS Premium, you need a GPS subscription.
For more information on GPS Basic and GPS Premium, see “What is GPS Basic?”
and “What is GPS Premium?” on page 95.
Location-Based Services limitations
To acquire a location fix, you must be connected to the Sprint network, (subject to
change) not roaming, and, for the initial fix, in 1X coverage.
If you're outside with a clear view of the sky, the card uses MS-Based position
location technology. Weather conditions may affect your ability to get a clear view
of the satellites and thus to acquire a GPS fix. MS-Based GPS (Basic) is for outdoor
use only.
Note:
Location-Based Services use Advanced Forward Link Trilateration (AFLT). AFLT is a type
of device-based position location technology. Unlike A-GPS, AFLT does not use GPS
satellites to determine location. Instead, the device takes measurements of signals
from nearby cellular base stations (towers) and reports the time/distance readings
back to the network; the readings are then used to triangulate an approximate
location of the device. In general, at least three surrounding base stations are
required to get an optimal position fix.
AFLT accuracy may vary, depending on the geometry of the cell towers in your
location.
What GPS mode options are supported?
GPS on a Sprint data card works like any other GPS device. Sprint provides two
types of GPS mode: GPS Basic, and GPS Premium.
For more information, see “What is GPS Basic?” and “What is GPS Premium?” on
page 95.
Note:
94
Sprint Location Services may not be supported if Network Mode is set to 1xEV-DO Only
or (subject to change) if you are roaming. To use Sprint Location Services, ensure
Network Mode is set to Automatic or 1XOnly, and ensure that you are in the network
coverage area (not roaming).
Section 3E: Frequently Asked Questions (Windows)
What is GPS Basic?
Sprint GPS Basic supports GPS outdoors. Your card requires an unobstructed view
of GPS satellites (in the sky), and, like any other GPS device, might not perform
well within forested areas or near tall buildings.
Sprint GPS Basic is based on GPSOne™ standards and uses Location-Based Services
for the first, fast, GPS fix. GPS coordinate values are made available to applications
via a local GPS NMEA Com port.
See also “What is NMEA?” on page 96 and “What is the difference between GPS
Basic and GPS Premium?” on page 95.
What is GPS Premium?
Note:
At the time of this software release, this GPS mode option is not yet available.
GPS Premium supports GPS outdoors (as does GPS Basic) and additionally indoors
(where no GPS satellites are available).
To use GPS Premium, you need a GPS subscription.
What is the difference between GPS Basic and GPS Premium?
GPS Basic is for outdoor use — similar to the capability of a regular GPS device.
GPS Premium is an enhanced GPS capability that allows GPS to be used indoors
and outdoors. To use GPS Premium, you need a GPS subscription.
What is a GPS application?
A GPS application is an application that uses NMEA data to get regular location
coordinate updates and values typically displayed in an application. (For more
information on NMEA, see “What is NMEA?” [below].)
Examples of GPS applications are Microsoft Streets & Trips, and Microsoft
MapPoint.
Section 3E: Frequently Asked Questions (Windows)
95
What is NMEA?
NMEA stands for “National Marine Electronics Association.”
NMEA 0183 is a standard protocol used by GPS devices to send and receive data.
NMEA output is composed of various strings. Sprint GPS data cards support the
following strings:
䢇
$GPGGA
䢇
$GPRMC
䢇
$GPGSA
䢇
$GPGSV
See also “When do I need to use NMEA?”, “How do I start and stop NMEA?”, and
“How do I configure my NMEA port?”, starting on page 96.
How do I configure a GPS application to use my GPS-capable
device?
To configure a GPS application to use your GPS-capable device:
1. Start GPS NMEA (page 97).
2. Note the “GPS Port” value displayed in the expanded GPS Receiver window
(page 45).
3. Configure your GPS application to use the same port. For help, see the
documentation of the GPS application.
When do I need to use NMEA?
You need to use NMEA only when using a GPS application that uses an NMEA
output stream. For more information, see “What is a GPS application?” on
page 95.
Note:
96
To ensure the best data performance of your card, it’s recommended that you not
activate the NMEA stream unless you are going to use it.
Section 3E: Frequently Asked Questions (Windows)
How do I start and stop NMEA?
Note:
To ensure the best data performance of your card, it’s recommended that you not
activate the NMEA stream unless you are going to use it.
To start NMEA output:
1. Click the GO button in the GPS Receiver window (page 45).
2. Read and accept the Privacy Consent Agreement.
Tip:
You can turn off the display of the NMEA Privacy Consent Agreement (from the
Sprint Location Services “Settings” window).
To stop NMEA output, you have several options:
䢇
In the GPS Receiver window, click Stop.
䢇
In the Mobile Broadband window, click Stop.
䢇
Exit Sprint Connection Manager.
䢇
If you have started the GPS application before you started NMEA output: exit
the GPS application.
How do I configure my NMEA port?
At the time of this software release, you cannot specify which port Windows uses
for NMEA output. Windows automatically uses the next available port.
You can, however, configure the GPS application to use the NMEA Com port that
Windows is using (page 96).
Other Questions
Once I connect to the network, how do I access my corporate
network through a VPN?
Once you complete a wireless connection, you may need to launch an extranet
client provided by your company and supply the appropriate user name and
password to gain access. For support, contact your company help desk.
Section 3E: Frequently Asked Questions (Windows)
97
How can I optimize my settings to achieve the fastest speeds and
conserve data when accessing my corporate network?
Depending on your corporate email client, you can optimize your settings by doing
the following:
䢇
Work in “offline” mode, and connect only when you need to send or receive
email.
䢇
Remove the Preview Pane, or use the AutoPreview for headers only.
䢇
Save attachments to a desktop folder and then open from that folder, rather
than opening the attachment directly from the message.
For more information, see the user documentation of your email client.
Why won’t my laptop go into hibernation mode when using my
Sprint Mobile Broadband card?
If you’re using Windows 2000, you need to upgrade to Service Pack 4 from
www.microsoft.com.
98
Section 3E: Frequently Asked Questions (Windows)
S e c ti o n 3 F
Troubleshooting Tips (Windows)
In This Section
⽧
Problems, Causes, and Solutions
⽧
GO Button Is Unavailable
⽧
Searching for Service
⽧
Cannot Connect to the Network
⽧
Sprint Location Services Aren’t Working or Don’t Seem to Be Available
⽧
Could Not Prepare Data Services
⽧
Unable to Prepare Data Services
⽧
Sprint Connection Manager Stops Working After Upgrading Windows
This section helps you diagnose and solve common problems you may experience
while using your Sprint Mobile Broadband card and the Sprint Connection
Manager software on a Windows computer.
Section 3F: Troubleshooting Tips (Windows)
99
Problems, Causes, and Solutions
When properly installed, the Sprint Mobile Broadband card is a highly reliable
product.
Most problems are caused by one of these issues:
䢇
Network coverage is not available (because of your “Network Mode” settings
[page 77], or because you are outside the network, or because of an account or
network problem).
䢇
The drivers were not properly installed because of a problem with your
computer’s ExpressCard slot, PC Card slot, or with the ExpressCard to PC Card
adapter.
䢇
System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your card and software:
䢇
Ensure your card is inserted, not locked (page 65), and not powered off
(page 50).
䢇
To determine the connection status, use the icons in the system tray (page 52),
and icons in the Mobile Broadband window (page 44) and GPS Receiver window
(page 46), and messages in the Mobile Broadband window (page 48) and GPS
Receiver window (page 51).
䢇
The alert log might indicate the nature of the problem (page 85).
䢇
Run diagnostic tools supplied with Sprint Connection Manager (page 86).
䢇
Check the Frequently Asked Questions (Windows) (page 90).
䢇
Use the resources listed in “Getting Help” (page 13).
䢇
If Sprint Connection Manager stopped working after you’ve upgraded to a
different version of Windows, see “Sprint Connection Manager Stops Working
After Upgrading Windows” on page 104.
If, after reading this section, you are unable to resolve a problem, please visit
www.sprint.com or contact Sprint Customer Service. (See “Getting Help” on
page 13.)
100
Section 3F: Troubleshooting Tips (Windows)
GO Button Is Unavailable
Ensure the card is properly inserted, not locked (page 65), and not powered off
(page 50).
If the Mobile Broadband window displays “Searching for service” for a long period
of time (for example, several minutes), see “Searching for Service” below.
If Roam Mode is set to Sprint, ensure you are in the network coverage area (not
roaming), or change the setting (page 79). (You may be subject to roaming rates.)
Searching for Service
If the Mobile Broadband window displays “Searching for service” for a long period
of time (for example, several minutes), try one of the following:
䢇
Try reorienting your computer.
䢇
If you are inside a building or near a structure that may be blocking the signal,
change the position or location of your computer.
䢇
If Roam Mode is set to Sprint, ensure you are within the network coverage area,
or change the Roam Mode setting. (You may be subject to roaming rates.)
䢇
If Roam Mode is set to Roam Only, ensure you are roaming, or change the
Roam Mode setting.
䢇
If Network Mode is set to 1X Only, and only 1xEV-DO coverage is available, either
move to an area that has 1X coverage, or change the setting to Automatic or
1xEV-DO Only. Note: With the setting 1xEV-DO Only, Sprint Location Services may
not be supported.
䢇
If Network Mode is set to 1xEV-DO Only, and only 1X coverage is available, either
move to an area that has 1xEV-DO coverage, or change the setting to Automatic
or 1X Only.
䢇
Check with Sprint — a network or account problem may be preventing the card
from obtaining service.
Section 3F: Troubleshooting Tips (Windows)
101
Cannot Connect to the Network
If you’re having problems connecting, or there’s no Sprint Power Vision (1x-EVDO)
coverage in your area, set Network Mode to 1X Only and try to establish a
connection.
If the connection is dropped as soon as it is established:
1. Select:
(Windows Vista) Start > Control Panel > Network and Sharing Center >
Manage Network Connections
(Windows XP) Start > Control Panel > Network Connections
(Windows 2000) Start > Settings > Control Panel > Network and Dial-Up
Connections
2. Right-click Sprint Mobile Broadband - Sierra Wireless, and select Properties.
3. Select:
(Windows Vista) Options, and select PPP Settings.
(Windows XP) Networking tab, and select Settings.
4. Ensure that “Enable LCP Extensions” is selected and “Negotiate multi-link for
single link connections” is not selected.
5. Click OK.
Sprint Location Services Aren’t Working or Don’t Seem to Be
Available
If Sprint Location Services aren’t working or don’t seem to be available, check
whether you have, in the “Settings” window (page 74), a Sprint Location Services
option in the drop-down list.
䊳
If the drop-down list does not have the Sprint Location Services option, then
your account, your card, or both are not configured to support Sprint Location
Services; contact Sprint Customer Service (page 14).
– or –
1. Select the Sprint Location Services option from the drop-down list and ensure
that Enable Location Services and Display 'Location & Search Services' on the menu
are selected. (If a Privacy Consent Agreement is displayed, you must read and
accept it.)
102
Section 3F: Troubleshooting Tips (Windows)
2. If you will be using NMEA, select Display GPS Receiver. (For more information on
NMEA, see “What is NMEA?” on page 96.)
3. Ensure that Network Mode (in the Sprint Mobile Broadband “Settings”
window) is set to Automatic or 1X Only. (Sprint Location Services may not be
available if Network Mode is set to 1xEV-DO Only.)
4. Ensure you are in the network coverage area (not roaming). For the initial fix,
you must be in 1X coverage.
5. To verify that your card is able to obtain data for Sprint Location Services, in
the Sprint Location Services “Settings” window, click Test GPS.
6. If the results show the number of satellites and valid latitude, longitude, and
elevation information, then check that the GPS application (for example,
street mapping application) is configured to use the correct port. (The port
number that the GPS application should use is displayed in the GPS Receiver
window [page 45].)
For help on checking which port the GPS application is configured to use, see
the documentation of the GPS application.
7. If the GPS application is configured to use the correct port, but the application
doesn’t seem to be reporting correct results, then there may be a problem
with the GPS application.
Could Not Prepare Data Services
See “Unable to Prepare Data Services” (below).
Unable to Prepare Data Services
Note:
The message may appear as “Could not prepare data services. Please contact...”
The card was unable to access the IOTA server to obtain data account parameters
for you. This may be because the signal strength is poor or because the IOTA server
is not responding.
䢇
Confirm you have sufficient signal strength. Try the actions listed for “Searching
for Service” (page 101).
䢇
Contact Sprint for assistance (page 14).
Section 3F: Troubleshooting Tips (Windows)
103
This message may indicate that your system does not support 128-bit encryption
for high-security access to data provisioning. You will not be able to complete the
activation of data services until you upgrade your system’s security. (See “High
Encryption Requirements [Windows]” on page 10.)
Sprint Connection Manager Stops Working After
Upgrading Windows
Note:
After the following steps, any changes you made to Sprint Connection
Manager settings will be lost; you will have to reapply the changes.
If you’ve upgraded Windows, and Sprint Connection Manager stopped working:
1. Uninstall Sprint Connection Manager (page 68).
2. Reinstall Sprint Connection Manager (page 17).
104
Section 3F: Troubleshooting Tips (Windows)
Section 4
Using the Card on a Mac
Section 4A
Your Card: The Basics (Mac)
In This Section
⽧
Starting Watcher Lite
⽧
Watcher Lite Window
⽧
Connection States
⽧
Determining the Type of Coverage
⽧
Powering the Card Off
⽧
Launching a Sprint Power Vision or Sprint Vision Connection
⽧
Viewing the Amount of Data Transferred
⽧
Ending a Connection
⽧
Displaying Your Phone Number and ESN
⽧
Security
⽧
Uninstalling the Watcher Lite Software
Section 4A: Your Card: The Basics (Mac)
106
Watcher Lite
Watcher Lite is an application that allows you to manage and monitor the
high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X) connections on
your Mac computer. Use Watcher Lite to:
䢇
Determine your signal strength and other network connection parameters
(page 107).
䢇
Initiate data calls (page 112).
Starting Watcher Lite
To start Watcher Lite:
1. Ensure the card is inserted into your computer’s ExpressCard or PC Card slot,
with the Sprint label facing up.
2. In Finder, choose Go > Applications > Sierra Wireless Watcher.
Watcher Lite Window
Minimize
Resize
Close
Message area
Indicator area
Establish/
cancel a
connection
The “Sierra Wireless Watcher Lite” window may display, depending on the
coverage and connection state, some of the following icons and text:
CDMA network signal strength, indicated by the number of bars.
You are not in a network coverage area.
You have 1X and 1xEV-DO Rev. 0 coverage.
You have 1X and 1xEV-DO Rev. A coverage.
You have 1X coverage.
Section 4A: Your Card: The Basics (Mac)
107
You have 1xEV-DO Rev. 0 coverage.
You have 1xEV-DO Rev. A coverage.
You are roaming. Roaming charges may apply.
You are in the network coverage area (not roaming).
Rx
Amount of data received from the network.
Tx
Amount of data transmitted to the network.
Connection States
The “Watcher Lite” window can display various connection and interaction states,
including:
䢇
No device detected
䢇
Not activated
䢇
Updating User Profile…
䢇
Disconnected
䢇
Connecting
䢇
Connected
䢇
Device is Locked
No device detected
Watcher Lite did not detect the card. The Connect button is unavailable.
Insert the card. If it is already inserted, remove and reinsert it; wait a few
moments. If this message is still displayed, uninstall (page 116) and reinstall
Watcher Lite.
108
Section 4A: Your Card: The Basics (Mac)
Not activated
To use your card, you must activate it. Use the Activation Assistant (page 37).
Updating User Profile
Watcher Lite is performing account setup for you by making a connection to the
CDMA network and using a secure Internet connection to download account
parameters to your card.
Disconnected
Watcher Lite is ready to make a connection to the network. The Connect button is
available; the signal strength icon (
), coverage indicator (
), and the
roaming icon ( ) are visible.
To connect to the network, click the Connect button.
Section 4A: Your Card: The Basics (Mac)
109
Connecting
Watcher Lite is establishing a connection to the network.
Connected
The connection is established. In addition to the signal strength icon (
),
coverage indicator (
), and roaming icon ( ), the amount of time you’ve been
connected and the amount of data received (Rx) and transmitted (Tx) are also
displayed. (See the note on page 113.)
To end the connection, click Disconnect.
Device is Locked
The card is locked, so that others cannot use the card and your account. To use
most of the features, you must unlock the card (page 116).
110
Section 4A: Your Card: The Basics (Mac)
Determining the Type of Coverage
An icon in Watcher Lite (
) indicates the type of coverage you have (for
example, 1X [synonym of 1xRTT] or 1xEV-DO). See the table on page 107.
Powering the Card Off
If you are using your card in an aircraft, hospital, or other environment where the
card may cause interference, you can power the card off (without removing it from
your ExpressCard or PC Card slot), and still use other functions of your computer.
This also allows you to conserve your notebook computer’s battery.
To power the card off:
1. Close any active data connection (page 113).
2. From the Extras item on the Sierra Wireless Watcher menu, select Turn
Sprint Device Off.
When the card is powered off, Watcher Lite displays the message “No device
detected.”
To power the card on:
䊳
Remove the card (page 29) and reinsert it.
Section 4A: Your Card: The Basics (Mac)
111
Exiting Watcher Lite
To exit Watcher Lite:
䊳
Click the button in the upper left corner of the “Watcher Lite” window.
Closes the “Watcher Lite” window
Launching a Sprint Power Vision or Sprint Vision
Connection
To launch a connection:
䊳
Click the Connect button in the “Watcher Lite” window. (If the Connect button
is unavailable, see “Connect Button Is Unavailable” on page 126.)
Once you’re connected to the network, Watcher Lite displays “Connected,” the
amount of time you’ve been connected, and the amount of data received (Rx) and
transmitted (Tx).
You can now use your Web browser, perform data transfers, and so on.
112
Section 4A: Your Card: The Basics (Mac)
Viewing the Amount of Data Transferred
Note:
Even though the number of bytes sent and received is displayed while the
connection is running, this is not necessarily the actual amount of data
being transmitted across the network. Do not use this information to estimate
billing.
Once you’re connected to the network, Watcher Lite shows the amount of data
received (Rx) and transmitted (Tx).
Once you end the connection, all numbers reset to zero.
Ending a Connection
To end your network connection:
䊳
Click Disconnect in Watcher Lite.
Section 4A: Your Card: The Basics (Mac)
113
Displaying Your Phone Number and ESN
You can view your phone number (“Directory Number”) and ESN in the “About
Sprint Device” window.
To display the “About Sprint Device” window:
䊳
From the Extras item on the Sierra Wireless Watcher menu, select About Sprint
Device.
Security
When it is disconnected, you can lock your card so that others cannot use the card
and your account. A four-digit lock code is needed to unlock the card.
Initial Lock Code
The initial lock code value is determined by your service provider.
For service provider configurations that do not require account activation, a
default lock code is set at the factory to a value determined by the service
provider. For assistance, contact Sprint (page 14).
Configurations that use the Activation Assistant or IOTA set the initial lock code to
the last four digits of your account phone number whenever a new phone number
is activated.
114
Section 4A: Your Card: The Basics (Mac)
Note:
The security lock code is reset to the last four digits of the phone number
whenever an account is activated.
Warning Regarding the Lock Code
If you lock the card and forget the lock code, you will not be able to use the card
until you receive assistance from Sprint.
When the Card Is Locked
When the card is locked, you can:
䢇
Unlock the card (page 116).
䢇
Power off the card (page 111).
When the card is locked, you cannot:
䢇
Make data connections (the Connect button is unavailable).
䢇
Run the Activation Assistant.
Locking the Card
Warning:
If you forget the lock code, you will not be able to use the card until you
receive assistance from Sprint.
To lock the card:
1. End any active connection. (You can lock the card only when it is disconnected;
page 109.)
2. From the Extras item on the Sierra Wireless Watcher menu, choose Lock Device.
3. In the “Lock Device” window, enter the lock code, and click OK.
When the card is locked, Watcher Lite displays “Device is Locked.” The Connect
button is unavailable.
Section 4A: Your Card: The Basics (Mac)
115
Unlocking the Card
When the card is locked, Watcher Lite displays “Device is Locked.”
To unlock the card:
1. If the “Unlock Device” window is not displayed: from the Extras item on the
Sierra Wireless Watcher menu, choose Unlock Device.
2. In the “Unlock Device” window, enter the lock code (PIN) and click OK.
䊳
If you can’t recall your lock code, try using the last four digits of your card’s
phone number. If this doesn’t work, call Sprint Customer Service at
1-888-788-4727 (business use) or 1-888-715-4588 (personal use).
When the card is unlocked, Watcher Lite no longer displays “Device is Locked.”
Uninstalling the Watcher Lite Software
Note:
As part of the software removal process you will be prompted to restart your
computer; save any open documents.
To remove the Watcher Lite software from your computer:
1. Exit Watcher Lite (page 112).
2. Remove the card. (See “Removing the Card [Mac]” on page 29.)
3. On your Mac desktop, double-click SierraUninstall.pkg:
116
Section 4A: Your Card: The Basics (Mac)
4. In the “Welcome to the Sierra Wireless Remove Installer” window, click
Continue.
5. In the “Select a Destination” window, choose the volume onto which you had
installed the Watcher Lite software, and then click Continue.
Section 4A: Your Card: The Basics (Mac)
117
6. In the “Easy Install on ...” window, click Upgrade.
7. If the “Authenticate” window appears, enter your Mac user name and
password, and then click OK.
8. In the window with the message that you will have to restart your computer,
click Continue Installation.
118
Section 4A: Your Card: The Basics (Mac)
9. Click Restart.
Section 4A: Your Card: The Basics (Mac)
119
Section 4B
Menu Options (Mac)
In This Section
⽧
Watcher Lite Menu Options
This chapter describes each menu option you may encounter while using your
card and the Watcher Lite software on your Mac computer.
120
Section 4B: Menu Options (Mac)
Watcher Lite Menu Options
The following table describes the menu options available from the Extras item on
the Sierra Wireless Watcher menu.
Menu Item
Description
Turn Sprint
Device Off
Power off your card.
Activation
See “Powering the Card Off” on page 111.
Activate your card.
See “Activation Assistant” on page 37.
Data
Provisioning
Provision your card, after you’ve activated it.
Lock Device /
Unlock
Device
Lock your card so that others cannot use it to access your
account; unlock your card so that you can use it.
About Sprint
Device
View information about the card.
Open
Internet
Connect
View, configure, and use the data and VPN connections
available on your computer (for example, WWAN).
See step 7 on page 38.
See “Locking the Card” on page 115, or “Unlocking the Card”
on page 116.
See “Displaying Your Phone Number and ESN” on page 114.
Section 4B: Menu Options (Mac)
121
Section 4C
Frequently Asked Questions (Mac)
In This Section
⽧
Questions about My Account
⽧
Questions about Watcher Lite
⽧
Questions about GPS and Sprint Location Services
⽧
Other Questions
122
Section 4C: Frequently Asked Questions (Mac)
Questions about My Account
If the connection is “always on,” am I always being billed?
No. The connection to the network goes dormant after a period of inactivity, but
the connection can be re-established faster than having to reconnect. Billing
occurs only when data is passed across the network.
Questions about Watcher Lite
What is Watcher Lite?
Watcher Lite is software that lets you connect to the Sprint Power Vision or
Sprint Vision network. Watcher Lite takes advantage of the increased data speeds
offered by the Sprint Mobile Broadband Network.
How fast is the connection with Watcher Lite?
The Sprint Mobile Broadband Network allows you to connect to the Internet at
speeds of up to 3.1 Mbps (1xEV-DO Rev. A), 2.4 Mbps (1xEV-DO Rev. 0), or
144 kbps (1X). Average connection speeds are:
䢇
For 1xEV-DO Rev. A: between 600 kbps and 1.4 Mbps downlink from the
network, and between 350 and 500 kbps uplink to the network;
䢇
For 1xEV-DO Rev. 0: between 400 and 700 kbps downlink from the network,
and between 40 and 80 kbps uplink to the network;
䢇
For 1X: between 40 and 80 kbps.
These speeds are faster than dial-up connection speeds.
Can I connect to a dial-up account like AOL or EarthLink?
No. The software does not support dial-up connections.
Questions about GPS and Sprint Location Services
Does the Watcher Lite software support GPS and Sprint Location
Services?
No. The Watcher Lite software does not support GPS and Sprint Location Services.
Section 4C: Frequently Asked Questions (Mac)
123
Other Questions
Once I connect to the network, how do I access my corporate
network through a VPN?
Once you complete a wireless connection, you may need to launch an extranet
client provided by your company and supply the appropriate user name and
password to gain access. For support, contact your company help desk.
How can I optimize my settings to achieve the fastest speeds and
conserve data when accessing my corporate network?
Depending on your corporate email client, you can optimize your settings by
doing the following:
䢇
Work in “offline” mode, and connect only when you need to send or receive
email.
䢇
Remove the Preview Pane, or use the AutoPreview for headers only.
䢇
Save attachments to a desktop folder and then open from that folder, rather
than opening the attachment directly from the message.
For more information, see the user documentation of your email client.
124
Section 4C: Frequently Asked Questions (Mac)
Sec t ion 4D
Troubleshooting Tips (Mac)
In This Section
⽧
Problems, Causes, and Solutions
⽧
Connect Button Is Unavailable
⽧
Searching for Service
This section helps you diagnose and solve common problems you may experience
while using your Sprint Mobile Broadband card and the Watcher Lite software on
a Mac computer.
Section 4D: Troubleshooting Tips (Mac)
125
Problems, Causes, and Solutions
When properly installed, the Sprint Mobile Broadband card is a highly reliable
product.
Most problems are caused by one of these issues:
䢇
Network coverage is not available (because you are outside the network, or
because of an account or network problem).
䢇
The drivers were not properly installed because of a problem with your
computer’s ExpressCard slot, PC Card slot, or the ExpressCard to PC Card
adapter.
䢇
System resources required by the card are being used by other devices.
Tips when troubleshooting problems with your card and software:
䢇
Ensure your card is inserted, not locked (page 110), and not powered off
(page 111).
䢇
Ensure the
䢇
To determine the connection status, use the icons (page 107), and messages
(page 108) in the “Watcher Lite” window.
䢇
Check the Frequently Asked Questions (page 122).
䢇
Use the resources listed in “Getting Help” (page 13).
LED is amber (blinking) or blue.
Connect Button Is Unavailable
Note:
In some cases, the Connect button can establish a connection to the
network, even if the button seems unavailable.
If nothing seems to happen when you click the button, ensure that the card is
properly inserted, not locked (page 110), and not powered off (page 111).
If Watcher Lite displays “Device is Locked,” see page 110.
126
Section 4D: Troubleshooting Tips (Mac)
Searching for Service
If Watcher Lite displays “Searching for service” for a long period of time (for
example, several minutes), try one of the following:
䢇
Try reorienting your computer.
䢇
If you are inside a building or near a structure that may be blocking the signal,
change the position or location of your computer.
䢇
Check with Sprint — a network or account problem may be preventing the card
from obtaining service.
Section 4D: Troubleshooting Tips (Mac)
127
128
Section 5
Technical Specifications and
Regulatory Information
130
Section 5A
Technical Specifications
In This Section
⽧
LED Operation
⽧
Radio Frequency and Electrical Specifications
⽧
Software Specifications
⽧
Environmental Specifications
⽧
Mechanical Specifications
This section describes the LED and various specifications of your Sprint Mobile
Broadband card.
Section 5A: Technical Specifications
131
LED Operation
Your card has two LED light bars near the antenna end of the card. The LED light
bars operate as follows:
LED
132
State of LED
Indicates
Off
The card has no power. The card may not be
completely inserted into the computer, the
computer may be turned off or in suspend mode
(Windows) or sleep mode (Mac), which powers
down the card, or you have powered the card off
(for Windows, see page 55; for Mac, see
page 111).
Blue, not blinking
The card has power and is working properly.
Blue, blinking
The card’s firmware is being updated. Do not
remove the card.
Amber, blinking
The card is searching for service. If this LED state
persists, see “Searching for Service” on page 101
(Windows) or page 117 (Mac).
Amber, not blinking
An error has occurred. Eject the card (for
Windows, see page 28; for Mac, see page 115)
and reinsert it.
Off
No service is available. See “Searching for
Service” on page 101 (Windows) or page 127
(Mac).
Amber, blinking
Sprint Vision (1X) coverage is detected. Ready to
connect to the network; to connect, click the GO
button (Windows) or the Connect button (Mac).
Amber, not blinking
The card is connected to the Sprint Vision (1X)
network, and can send or receive data.
Section 5A: Technical Specifications
LED
State of LED
Indicates
Blue, blinking
Sprint Power Vision (1xEV-DO) coverage is
detected. Ready to connect to the network; to
connect, click the GO button (Windows) or the
Connect button (Mac).
Blue, not blinking
The card is connected to the Sprint Power Vision
(1xEV-DO) network, and can send or receive
data.
Section 5A: Technical Specifications
133
Radio Frequency and Electrical Specifications
Approvals
Compliant with:
IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856
(CDMA 1xEV-DO), IS-866, IS-878, IS-890,
CDMA Development Group
FCC (ID: N7NAC597E)
Industry Canada (ID: 2417C-AC597E)
Voltage
+3.3 Vdc from ExpressCard slot
Current
Maximum: 1 A
Typical data call current (talk mode):
370 mA (1X)
420 mA (1xEV-DO)
Standby:
50 mA (1xEV-DO/IS-2000 hybrid mode)
Transmitter
power
200 mW (+23 dBm)
Transmit
PCS:
1805 to 1870 MHz
Cellular: 824 to 849 MHz
Receive
PCS:
1715 to 1780 MHz
Cellular: 868 to 894 MHz
GPS:
134
1575.42 MHz
Channel
spacing
1.25 MHz
Frequency
stability
±150 Hz
Section 5A: Technical Specifications
Software Specifications
CDMA
specification
IS-2000 Release 0
Data service
IS-707A
SMS (IS-637)
Not supported
FAX
Not supported
IOTA
Supported
OTASP (IS-683A,
IS-683B, IS-683C)
Supported
OTAPA
Supported
PRL (preferred
roaming list)
Supported
Authentication
Supported
Voice
Not supported
NAM
Single
E911
Not supported
Position Location
Mobile Station based. Supported on Windows only.
TTY/Accessibility
Not supported
Mobile IP
Supported
Section 5A: Technical Specifications
135
Environmental Specifications
Operating
temperature
-30 to +60°C (ambient, outside PCMCIA enclosure)
Storage
temperature
-20 to +85°C
Humidity
95%, non-condensing
Vibration
147 m/s2 (15 G) sinusoidal vibration, 10 to 2000 Hz,
20 minute sweep, 12 cycles per axis, 3 axes for
36 cycles. (12 hours total test time [non-operating])
Drop
30" (76.2 cm) onto vinyl-covered concrete
Mechanical Specifications
136
Dimensions
(W x L x H)
34 mm x 134.6 mm x 5 mm (14mm - ExpressCard
extension)
Power button
Not supported
Headset jack
Not supported
LED
Amber/blue
Section 5A: Technical Specifications
Section 5B
Regulatory Information
In This Section
⽧
Regulatory Notices
⽧
Patents
⽧
Trademarks
⽧
Copyright
⽧
Limitation of Liability
⽧
Additional Information and Updates
This section contains important regulatory notices about your Sprint Mobile
Broadband card, and also patent and other information.
Section 5B: Regulatory Information
137
Regulatory Notices
The design of the AirCard 597E ExpressCard complies with U.S. Federal
Communications Commission (FCC) and Industry Canada (IC) guidelines
respecting safety levels of radio frequency (RF) exposure for portable devices,
which in turn are consistent with the following safety standards previously set by
Canadian, U.S. and international standards bodies:
䢇
ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human
Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300 GHz
䢇
National Council on Radiation Protection and Measurements (NCRP) Report 86,
1986, Biological Effects and Exposure Criteria for Radio Frequency
Electromagnetic Fields
䢇
Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio
frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz
䢇
International Commission on Non-Ionising Radiation Protection (ICNIRP) 1998,
Guidelines for limiting exposure to time-varying electric, magnetic, and
electromagnetic fields (up to 300 GHz)
FCC ID: N7NAC597E
CAUTION: The AirCard 597E ExpressCard has been tested for compliance with FCC/
IC RF exposure limits in the laptop computer(s) configurations with the side
loading ExpressCard slot and can be used in laptop computers with substantially
similar physical dimensions, construction, and electrical and RF characteristics.
This ExpressCard must not be colocated or operated in conjunction with any other
antenna or transmitter. Use of this device in any other configuration may exceed
the FCC RF Exposure compliance limit. Note: If this ExpressCard is intended for use
in any other portable device, you are responsible for separate approval to satisfy
the SAR requirements of Part 2.1093 of FCC rules.
WARNING (EMI) - United States FCC Information - This equipment has been tested
and found to comply with the limits for a class B computing device peripheral,
pursuant to Parts 15, 22, and 24 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communication. However, there is no guarantee that
interference will not occur in a particular installation.
138
Section 5B: Regulatory Information
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
䢇
Reorient or relocate the receiving antenna
䢇
Increase the separation between the equipment and receiver
䢇
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected
䢇
Consult the dealer or an experienced radio/TV technician for help
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesirable operation.
FCC guidelines stipulate that the antenna should be more than 1.8 cm from the
user.
The highest reported SAR values of the AirCard 597E ExpressCard by Sierra
Wireless are:
1. Separation distance of at least 1.8 cm needs to be maintained to user’s lap
with the AirCard 597E ExpressCard inserted into the bottom ExpressCard slot
of the laptop computer (1.0 mW/g).
CAUTION: Any changes or modifications not expressly approved by Sprint
Communications Company L.P. could void the user’s authority to use the
equipment.
WARNING (EMI) - Canada: This digital apparatus does not exceed the Class B limits
for radio noise emissions from digital apparatus as set out in the interference
causing equipment standard entitled “Digital Apparatus,” ICES-003 of the
Department of Communications.
Cet appareil numérique respecte les limites de bruits radioélectriques applicables
aux appareils numériques de Classe B préscrites dans la norme sur le matériel
brouilleur: “Appareils Numériques,” NMB-003 édictée par le ministre des
Communications.
If you have purchased this product under a United States Government contract, it
shall be subject to restrictions as set forth in subparagraph (c)(1)(ii) of Defense
Section 5B: Regulatory Information
139
Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of
Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs)
Section 52.227-19 for civilian agency contracts or any successor regulations. If
further government regulations apply, it is your responsibility to ensure
compliance with such regulations.
Information pertaining to OEM customers
The AirCard 597E ExpressCard has been granted modular approval for mobile
applications. Integrators may use the AirCard 597E ExpressCard in their final
products without additional FCC/IC certification if they meet the following
conditions. Otherwise, additional FCC/IC approvals must be obtained.
1. At least 20 cm separation distance between the antenna and the user’s body
must be maintained at all times.
2. To comply with FCC/IC regulations limiting both maximum RF output power
and human exposure to RF radiation, the maximum antenna gain must not
exceed 5.55 dBi in the Cellular band and 4.95 dBi in the PCS band.
3. The AirCard 597E ExpressCard and its antenna must not be colocated with any
other transmitter or antenna within a host device.
4. A label must be affixed to the outside of the end product into which the
AirCard 597E ExpressCard is embedded, with a statement similar to the
following:
This device contains TX FCC ID: N7NAC597E.
This equipment contains equipment certified under IC: 2417C-AC597E.
5. A user manual with the end product must clearly indicate the operating
requirements and conditions that must be observed to ensure compliance
with current FCC/IC RF exposure guidelines.
The end product with an embedded AirCard 597E ExpressCard must pass the
unintentional emission testing and properly authorized per FCC Part 15
requirements.
Note: If this ExpressCard is intended for use in a portable device, you are
responsible for separate approval to satisfy the SAR requirements of FCC
Part 2.1093 and IC RSS-102.
140
Section 5B: Regulatory Information
Patents
Portions of this product are covered by some or all of the following US patents:
5,515,013
5,629,960
5,845,216
5,847,553
5,878,234
5,890,057
5,929,815
6,169,884
6,191,741
6,199,168
6,339,405
6,359,591
6,400,336
6,516,204
6,561,851
6,643,501
6,653,979
6,697,030
6,785,830
6,845,249
6,847,830
6,876,697
6,879,585
6,886,049
6,986,171
6,985,757
7,023,878
7,053,843
7,106,569
7,145,267
7,200,512
D442,170
D459,303
and other patents pending.
Licensed by QUALCOMM Incorporated under one or more of
the following United States patents and/or their counterparts
in other nations:
4901307
5056109
5101501
5109390
5228054
5267261
5267262
5337338
5414796
5416797
5490165
5504773
5506865
5511073
5535239
5544196
5568483
5600754
5657420
5659569
5710784
5778338
Manufactured or sold by Sierra Wireless or its licensees under one or more patents
licensed from InterDigital Group.
Section 5B: Regulatory Information
141
Trademarks
SPRINT and other trademarks are trademarks of Sprint Nextel.
AirCard® and “Heart of the Wireless Machine®” are registered trademarks of Sierra
Wireless. Watcher® is a trademark of Sierra Wireless, registered in the European
Community.
Sierra Wireless, the Sierra Wireless logo, the red wave design, and TRU-Install are
trademarks of Sierra Wireless.
ExpressCard is a trademark of PCMCIA.
Windows® is a registered trademark of Microsoft Corporation.
Mac OS is a trademark of Apple Inc., registered in the U.S. and other countries.
QUALCOMM® is a registered trademark of QUALCOMM Incorporated.
All other trademarks are property of their respective owners.
Copyright
©2007 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. SPRINT and other trademarks are trademarks of
Sprint Nextel.
©2007 Sierra Wireless. All rights reserved.
Document 2130756 Revision 1.1
142
Section 5B: Regulatory Information
Limitation of Liability
The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND ITS
AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT, INDIRECT,
SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY
DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUE OR
ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO
USE ANY SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS
AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY
ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra
Wireless product, regardless of the number of events, occurrences, or claims
giving rise to liability, be in excess of the price paid by the purchaser for the Sierra
Wireless product.
Additional Information and Updates
For up-to-date product descriptions, documentation, application notes, firmware
upgrades, troubleshooting tips, and press releases, visit:
www.sierrawireless.com
Section 5B: Regulatory Information
143
144
Section 6
Safety Information and
Terms & Conditions
146
Section 6A
Safety and Notices
In This Section
⽧
Important Notice
⽧
Safety and Hazards
This section describes important guidelines regarding your Sprint Mobile
Broadband card.
Section 6A: Safety and Notices
147
Important Notice
Because of the nature of wireless communications, transmission and reception of
data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or
be totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E
ExpressCard) CDMA modem are used in a normal manner with a well-constructed
network, they should not be used in situations where failure to transmit or receive
data could result in damage of any kind to the user or any other party, including
but not limited to personal injury, death, or loss of property. SPRINT SPECTRUM L.P.
accepts no responsibility for damages of any kind resulting from delays or errors in
data transmitted or received using the Sprint Mobile Broadband card by Sierra
Wireless (AirCard 597E ExpressCard) CDMA modem, or for failure of the
Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E ExpressCard) to
transmit or receive such data.
Safety and Hazards
Do not operate the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E
ExpressCard) in areas where blasting is in progress, where explosive atmospheres
may be present, near medical equipment, life support equipment, or any
equipment which may be susceptible to any form of radio interference. In such
areas, the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E
ExpressCard) MUST BE POWERED OFF. It can transmit signals that could interfere
with this equipment.
Do not operate the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E
ExpressCard) in any aircraft, whether the aircraft is on the ground or in flight. In
aircraft, the Sprint Mobile Broadband card by Sierra Wireless (AirCard 597E
ExpressCard) MUST BE POWERED OFF. When operating, it can transmit signals that
could interfere with various onboard systems.
The driver or operator of any vehicle should not operate the Sprint Mobile
Broadband card by Sierra Wireless (AirCard 597E ExpressCard) while in control of a
vehicle. Doing so will detract from the driver or operator's control and operation of
that vehicle. In some jurisdictions, operating such communications devices while
in control of a vehicle is an offense.
148
Section 6A: Safety and Notices
Se c t io n 6B
Warranty and Terms and Conditions
In This Section
⽧
Warranty
⽧
Subscriber Agreement/General Terms and Conditions of Services
This section describes how to access the Sierra Wireless warranty and contains the
terms and conditions of service for your Sprint Mobile Broadband card.
Section 6B: Warranty and Terms and Conditions
149
Warranty
To view the Sierra Wireless warranty for your AirCard 597E ExpressCard:
䊳
In Windows Vista or Windows XP, select
Start > All Programs > Sprint > Sierra Wireless Device Warranty.
– or –
In Windows 2000, select Start > Programs > Sprint > Sierra Wireless Device
Warranty.
– or –
On your Mac desktop, double-click AirCard 59x Warranty.pdf.
Subscriber Agreement
General Terms and Conditions of Services
Please note these terms may not be the most current version. A current version of
the terms is available at our Web site or upon request.
Para solicitar esta literatura en español, por favor visitar a www.sprint.com.
Basic Definitions
In this document: (1) “we,” “us,” “our” mean Sprint Solutions, Inc. and its affiliates
doing business as Sprint or Sprint PCS; (2) “you,” “your,” “customer,” and “user”
mean an account holder or user with us; (3) “Device” means any phone, device,
accessory or other product we sell to you or that is active on your account with us;
and (4) “Service” means our offers, rate plans, options, wireless services or Devices
on your account with us.
The Subscriber Agreement
The Subscriber Agreement (“Agreement”) is a contract under which we provide
and you accept our Services. In addition to these Terms and Conditions of Service
(“Ts&Cs”), there are several parts to the Agreement, including, but not limited to,
the detailed plan or other information on Services we provide or refer you to
during the sales transaction, and any confirmation materials we may provide you.
It is important that you carefully read all of the terms of the Agreement.
150
Section 6B: Warranty and Terms and Conditions
Services Covered By These Ts&Cs & Additional Terms
These Ts&Cs apply to our standard wireless Services and any other Service we
offer you that references these Ts&Cs. Different terms will apply to most business
accounts. Additional terms will apply when you use certain Services, typically
those you can access online (for example, picture/video Services, online forums,
etc.). Additional terms will also apply if you activate Services as part of a bundle
with another company’s services (for example, cable services, home phone
services, etc.). The additional terms for bundled Services may either modify or
replace certain provisions in these Ts&Cs, including terms relating to activation,
invoicing/payment, and disputing charges. Also, a different dispute resolution
provision may apply to services provided by another company (the dispute
resolution provisions in this Agreement still apply to our Services). You will be
provided details on any additional terms with your selection of any bundled
Service.
Our Policies
Services are subject to our business policies, practices and procedures (“Policies”),
including, but not limited to, our Privacy Policy and Acceptable Use Policy and
Visitor Agreement – both available at our Web site. You agree to all of our Policies
when you use our Services. Our Policies are subject to change at anytime with or
without notice.
When You Accept The Agreement
You must have the legal capacity to accept the Agreement. You accept the
Agreement when you do any of the following: (a) sign a contract with us on paper
or electronically; (b) accept Agreement through an oral or electronic statement; (c)
attempt to or in any way use the Services; (d) pay for the Services; or (e) open any
package or start any program that says you are accepting the Agreement when
doing so. If you don’t want to accept the Agreement, don’t do any of these things.
Term Commitments & Early Termination Fees
Many of the Services (for example, rate plans and Device discounts) that we offer
require you to maintain certain Services with us for a minimum term, usually 1 or
2 years (“Term Commitment”). You will be charged a fee (“Early Termination Fee”) for
each line of Service that you terminate early (i.e., prior to satisfying the Term
Commitment) or for each line of Service that we terminate early for good reason (for
example, violating the payment or other terms of the Agreement). Early Termination
Fees are a part of our rates. Your exact Term Commitment and Early Termination
Section 6B: Warranty and Terms and Conditions
151
Fee may vary based on the Services you select and will be disclosed to you during
the sales transaction. Carefully review any Term Commitment and Early Termination
Fee requirements prior to selecting Services. After you have satisfied your Term
Commitment, your Services continue on a month-to-month basis without any
Early Termination Fee, unless you agree to extend your Term Commitment or
agree to a new Term Commitment – for example, by accepting a new rate plan or
upgrading your Device. As explained directly below, there are instances when you
will not be responsible for an Early Termination Fee for terminating Services early.
When You Don’t Have To Pay An Early Termination Fee
You aren’t responsible for paying an Early Termination Fee when terminating
Services: (a) provided on a month-to-month basis; (b) consistent with our
published trial period return policy; or (c) in response to a materially adverse
change we make to the Agreement as described directly below.
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to,
rates, charges, how we calculate charges, or your terms of Service. We will provide you
notice of material changes, and may provide you notice of non-material changes, in a
manner consistent with this Agreement (see “Providing Notice Under This Agreement”
paragraph). Except as provided below, if a change we make to the Agreement is
material and has a material adverse effect on you, you may terminate each line of
Service materially affected without incurring an Early Termination Fee only if you:
(a) call us within 30 days after the effective date of the change; and (b) specifically
advise us that you wish to cancel Services because of a material change to the
Agreement that we have made. If you do not cancel Service within 30 days of the
change, an Early Termination Fee will apply if you terminate Services before the
end of any applicable Term Commitment.
Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason,
including, but not limited to: (a) late payment; (b) exceeding an Account Spending
Limit (“ASL”); (c) harassing/threatening our employees or agents; (d) providing
false information; (e) interfering with our operations; (f) using/suspicion of using
Services in any manner restricted by or inconsistent with the Agreement;
(g) breaching the Agreement, including our Policies; (h) providing false,
inaccurate, dated or unverifiable identification or credit information, or becoming
152
Section 6B: Warranty and Terms and Conditions
insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications;
or ( j) if we believe the action protects our interests, any customer’s interests or our
network.
Your Ability To Change Services & When Changes Are Effective
You typically can change Services upon request. In some instances, changes may
be conditioned on payment of an Early Termination Fee or certain other charges,
or they may require you to accept a new Term Commitment. Changes to Services
are usually effective at the start of your next full invoicing cycle. If the changes
take place sooner, your invoice may reflect pro-rated charges for your old and
new Services.
Your Right To Terminate Services
You can terminate Services at any time by calling us and requesting that we
deactivate all Services. You’re responsible for all charges billed or incurred prior to
deactivation. If Services are terminated before the end of your invoicing cycle, we
won’t prorate charges to the date of termination and you won’t receive a credit or
refund for any unused Services. Except as provided above, you must also pay us an
Early Termination Fee for each line of Service that you terminate early.
Credit Checks & Credit Information
We agree to provide you Services on the condition you have and maintain
satisfactory credit according to our standards and policies. You agree to provide
information we may request or complete any applications we may provide you to
facilitate our review. We rely on the credit information you furnish, credit bureau
reports or other data available from commercial credit reference services, and
other information (such as payment history with us) to determine whether to
provide or continue to provide you Services. The Services we offer you can vary
based on your credit history. We may at any time, based on your credit history,
withdraw or change Services, or place limits or conditions on the use of our
Services. You agree to provide us updated credit information upon request.
We may provide your payment history and other account billing/charge
information to any credit reporting agency or industry clearinghouse.
Account Spending Limits (“ASL”)
An ASL is a temporary or permanent limit (typically based on credit history,
payment history, or to prevent fraud) we place on the amount of unpaid charges
you can accumulate on your account, regardless of when payment on those
Section 6B: Warranty and Terms and Conditions
153
charges is due. We reserve the right to determine which charges count towards an
ASL. If you have an ASL, we may suspend your Services without prior notice if your
account balance reaches the ASL, even if your account is not past due. We may
impose or increase an ASL at any time with notice. An ASL is for our benefit only
and should not be relied on by you to manage usage.
Deposits & Returning Deposits
We may at any time require a deposit, as a guarantee of payment, for you to
establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a
security interest for all current or future amounts owed to us. We may change the
Deposit at any time with notice. You can’t use a Deposit to make or delay
payments. The Deposit, the length of time we hold the Deposit, and changes to
the Deposit are determined based on your credit history, payment history and
other factors. Unless prohibited by law, we may mix Deposits with our other funds
and it won’t earn interest and we reserve the right to return the Deposit as a credit
on your invoice at anytime. If your Services are terminated for any reason, we may
keep and apply your Deposit to any outstanding charges. We’ll send any
remaining portion of Deposit to your last known address within 90 days after your
final invoice – if it is returned to us, we will forward it on to the appropriate state
authorities to the extent required by law.
Restrictions On Using Services
You can’t use our Services: (a) to transmit content/messages that are, or in any
manner that is, illegal, fraudulent, threatening, abusive, defamatory, or obscene;
(b) in a way that could cause damage or adversely affect our customers,
reputation, network, property or Services; (c) to communicate any unsolicited
commercial voice, text, SMS, or other message; (d) to infringe on the copyright of
another, or upload or transmit any “virus”, “worm”, or malicious code; or (e) in any
way prohibited by the terms of our Services, the Agreement or our Policies.
Your Device, Number & E-mail Address; Caller ID
We don’t manufacture any Device we might sell to you or that is associated with
our Services, and we aren’t responsible for any defects, acts or omissions of the
manufacturer. The only warranties on your Device are the limited warranties given to
you by the manufacturer directly or that we pass through. Your Device is designed
exclusively for use on our network and in other coverage areas we make available
to you. It will not accept wireless service from another carrier. Except for any legal
right you may have to port/transfer your phone number to another carrier, you
have no and cannot gain any (for example, through publication, use, etc.)
154
Section 6B: Warranty and Terms and Conditions
proprietary, ownership or other rights to any phone number, identification
number, e-mail address or other identifier we assign to you, your Device or your
account. We’ll notify you if we decide to change or reassign them.
Porting/Transferring Phone Numbers
We don’t guarantee that number transfers to or from us will be successful. If you
authorize another carrier to transfer a number away from us, that is considered a
request by you to us to terminate all of the Services associated with that number.
You’re responsible for all charges billed or incurred prior to deactivation and for
any applicable Early Termination Fees.
Coverage; Where Your Device Will Work
Our coverage maps are available at our stores and at our Web site. The specific
network coverage you get will depend on the radio transmissions your Device can
pick up and Services you’ve chosen. Our coverage maps provide high level estimates
of our coverage areas when using Services outdoors under optimal conditions. Coverage
isn’t available everywhere. Estimating wireless coverage and signal strength is not an
exact science. There are gaps in coverage within our estimated coverage areas that,
along with other factors both within and beyond our control (network problems,
software, signal strength, your Device, structures, buildings, weather, geography,
topography, etc.), may result in dropped and blocked connections, slower data speeds,
or otherwise impact the quality of Service. Services that rely on location information,
such as E911 and GPS navigation, depend on your Device’s ability to acquire satellite
signals (typically not available indoors) and network coverage.
Roaming
“Roaming” typically refers to coverage on another carrier’s network that we make
available to you based on our agreements with other carriers. These agreements
may change from time to time and roaming coverage is subject to change. Your
ability to receive roaming coverage depends on the radio transmissions your
Device can pick up. You can pick up roaming coverage both within and outside our
network coverage areas. Your Device will generally indicate when you’re roaming.
Depending on your Services, separate charges or limits on the amount of minutes
used while roaming may apply. Certain Services may not be available or work the
same when roaming (including data Services, voicemail, call waiting, etc.).
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155
About Data Services & Content
Our data Services and your Device may allow you to access the internet, text,
pictures, video, games, graphics, music, email, sound and other materials (“Data
Content”) or send Data Content elsewhere. Some Data Content is available from
us or our vendors, while other Data Content can be accessed from others (third
party Web sites, games, ringers, etc.). We make absolutely no guarantees about
the Data Content you access on your Device. Data Content may be: (1) unsuitable for
children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent or objectionable.
You’re solely responsible for evaluating the Data Content accessed by you or anyone on
your account. We strongly recommend you monitor data usage by children/minors.
Data Content from third parties may also harm your Device or its software. To
protect our network, Services, or for other reasons, we may place restrictions on
accessing certain Data Content (such as certain Web sites, applications, etc.),
impose separate charges, limit throughput or the amount of data you can transfer,
or otherwise limit or terminate Services. If we provide you storage for Data
Content you have purchased, we may delete the Data Content with notice or place
restrictions/limits on the use of storage areas. You may not be able to make or
receive voice calls while using data Services.
Specific Terms & Restrictions On Using Data Services
In addition to the rules for using all of our other Services, unless we identify the
Service or Device you have selected as specifically intended for that purpose (for
example, wireless routers, Data Link, etc.), you can’t use our data Services: (1) with
server devices or host computer applications, or other systems that drive
continuous heavy traffic or data sessions; and (2) as a substitute or backup for
private lines or frame relay connections. We reserve the right to limit or suspend
any heavy, continuous data usage that adversely impacts our network
performance or hinders access to our network. If your Services include unlimited
Web or data access, you also can’t use your Device as a modem for computers or
other equipment, unless we identify the Service or Device you have selected as
specifically intended for that purpose (for example, with “phone as modem”
plans, Sprint Mobile Broadband card plans, wireless router plans, etc.).
Activation & Miscellaneous Charges
Based on our Policies, we may charge activation, prepayment, reactivation,
program or other fees to establish or maintain Services. Certain transactions may
also be subject to a charge (for example, convenience payment, changing phone
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numbers, handset upgrades, etc.). You will be provided notice of these types of
fees before we complete the requested transaction.
Account & Service Charges; Pro-rating; Unused Minutes
You are responsible for all charges associated with your account and the Services on
your account, no matter who uses the Services. Charges include, but are not limited
to, the monthly recurring charges, usage charges, taxes, surcharges and fees
associated with your Services. These charges are described or referred to during
the sales transaction, in our marketing materials, and in confirmation materials
we may send to you.
How We Calculate Your Charges For Billing Purposes
Regular Voice Calls: We round up partial minutes of use to the next full minute.
Time starts when you press “Talk” or your Device connects to the network and
stops when you press “End” or the network connection otherwise breaks. You’re
charged for all calls that connect, even to answering machines. You won’t be
charged for unanswered calls or if you get a busy signal. For incoming calls
answered, you’re charged from the time shortly before the Device starts ringing
until you press “End” or the network connection otherwise breaks. If charges vary
depending on the time of day that you place or receive calls (e.g., Nights and
Weekend plans), you’re charged for the entire call based on the rate that applies to
the time period in which the call starts.
iDEN Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person
who starts the call and calculated by multiplying the duration of the call by the
applicable rate and number of participants. You’re charged at least 6 seconds of
airtime for each call you start; subsequent communications in the same call are
rounded up to and billed to the next second. Time begins when you press any
button to start a walkie-talkie call and ends approximately 6 seconds after
completion of a communication to which no participant responds – subsequent
walkie-talkie communications are considered new calls. Depending on your plan,
nationwide, international or group walkie-talkie calls may use the local walkietalkie minutes in your plan and result in additional charges. Responses to call alert
transmissions are treated as new walkie-talkie transmissions even when
responding within 6 seconds of receiving the alert.
Data Usage: Unless we specifically tell you otherwise, data usage is measured in
bytes, kilobytes and megabytes – not in minutes/time. 1024 bytes equals
1 kilobyte (“KB”), and 1024 KB equals 1 megabyte. Bytes are rounded up to
kilobytes, so you will be charged at least 1 KB for each data usage session (“data
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157
session”). Rounding occurs at the end of each data session, and sometimes during
a data session. Depending on your data Services, usage may be charged against an
allowance or on a fixed price per KB. If you are charged on a fixed price per KB, any
fractional cents will be rounded up to the next cent. You are charged for all data
directed to your Device’s internet address, including data sessions you did not
initiate and for incomplete transfers. As long as your Device is connected to our
data network, you may incur data charges. Examples of data you will be charged
for includes the size of a requested file or Data Content (game, ringer, etc.), Web
page graphics (logos, pictures, banners, advertisement, etc.), additional data used
in accessing, transporting and routing the file on our network, data from partial or
interrupted downloads, re-sent data, and data associated with unsuccessful
attempts to reach Web sites or use applications. These data charges are in
addition to any charges for the Data Content itself (game, ringer, etc.). Data used
and charged to you will vary widely, even between identical actions or data
sessions. Estimates of data usage – for example, the size of downloadable files –
are not reliable predictors of actual usage. Your bill won’t separately list the
number of KB attributed to a specific action/data session.
Your Bill
Your bill provides you notice of your charges. It reflects monthly recurring charges
(usually billed one bill cycle in advance) and usage/transaction specific charges
(usually billed in the bill cycle in which they’re incurred). Some usage charges, such
as those that depend on usage information from a third party, may be billed in
subsequent bill cycles and result in higher than expected charges for that month.
Bill cycles and dates may change from time to time. Your bill may also include other
important notices (for example, changes to this Agreement, to your Service, legal
notices, etc.). Your paper bill may not include individual call detail. Your call detail is
available online. Paper bills with call detail may be subject to an additional charge.
If you choose internet billing, you will not receive paper bills.
Your Payments; Late Fees
Payment is due in full as stated on your bill. If we do not receive payment in full by
the date specified on your bill, a late payment charge, which may be charged at
the highest rate permissible by law, may be applied to the total unpaid balance.
We may also charge you any costs we pay to a collection agency to collect unpaid
balances from you. If we bill you for amounts on behalf of a third party, payments
received are first applied to our charges. You may be charged additional fees for
certain methods of payment. We may charge you, up to the highest amount
permitted by law, for returned checks or other payments paid by you and denied
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Section 6B: Warranty and Terms and Conditions
for any reason by a financial institution. Acceptance of payments (even if marked
“paid in full”) does not waive our right to collect all amounts that you owe us. We
may restrict your payment methods to cashier’s check, money order, or other
similar secure form of payment at any time for good reason.
Taxes & Government Fees
You agree to pay all federal, state and local taxes, fees and other assessments that
we’re required by law to collect on the Services we provide you and remit to the
government. These charges may change from time to time without advance
notice. If you’re claiming any tax exemption, you must provide us with a valid
exemption certificate. Tax exemptions generally won’t be applied retroactively.
Surcharges
You agree to pay the surcharges, fees and other charges that we assess to recoup
our government costs or costs of complying with certain government programs
(“Surcharges”). Surcharges aren’t taxes or government mandated charges; they’re
charges we choose to collect from you. Surcharges are subject to change, sometimes on
a monthly or quarterly basis. Examples of Surcharges include, but are not limited to:
Universal Service Fund, E911, Federal Programs Cost Recovery, Federal Wireless
Number Pooling and Portability, and gross receipts charges. We will make efforts
to provide you notice of any changes to Surcharges in a manner consistent with
this Agreement (see “Providing Notice Under This Agreement” paragraph).
However, since most Surcharges are based on amounts set by the government or
based on government formulas, it will not always be possible to provide advance
notice of new Surcharges or changes in the amount of existing Surcharges.
Information on Surcharges is provided during the sales transaction and is
available at our Web site.
Disputing Charges - You Must Still Pay Undisputed Charges
Any dispute to a charge on your bill must be made within 60 days of the date of
the bill that initially contained the charge. Disputes can only be made by calling or
writing us as directed on your invoice or elsewhere. You accept all charges not
properly disputed within the above time period – undisputed charges must still be
paid as stated on your bill.
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159
Protecting Our Network & Services
We can take any action to: (1) protect our network, our rights and interests, or the
rights of others; or (2) optimize or improve the overall use of our network and
Services. Some of these actions may interrupt or prevent legitimate
communications and usage – for example, message filtering/blocking software to
prevent SPAM or viruses, limiting throughput, limiting access to certain Web sites,
applications or other Data Content, etc. For additional information on what we do
to protect our customers, network, Services and equipment, see our Acceptable
Use Policy and Visitor Agreement at our Web site.
Your Privacy
You agree to the terms of our Privacy Policy, available at our Web site, when you
use our Services. This policy may change from time to time, so review this policy
with regularity and care. Among other things, the policy includes important
information on what information we collect about you, how we use that
information, and with whom we share that information (for example, to provide
you certain Services, to protect our rights and interests, to respond to legal
process, to facilitate a merger, etc.). Also, to ensure the quality of our Services and
for other lawful purposes, we may also monitor or record calls between us (for
example, your conversations with our customer service or sales departments).
If you do not agree with the terms of our Privacy Policy, do not purchase or use
our Services.
Location Based Services
Our network generally knows the location of your Device when it is outdoors and
turned on. By using various technologies to locate your Device, we can provide
enhanced emergency 911 services, and optional location-sensitive services
provided by us or a third party. Environmental factors (such as structures,
buildings, weather, geography, landscape, and topography) can significantly
impact the ability to access your Device’s location information and use of locationsensitive services. The terms and conditions of any location-sensitive service that
you purchase from us may provide more information about how location
information is used and disclosed. Use of some of location-sensitive services may
require network coverage. If any Device on your account uses a location-sensitive
service, you (the accountholder) must clearly and regularly notify the actual user of your
Device that their location may be tracked or discovered. For additional information on
location-sensitive services, see our Privacy Policy at our Web site.
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Section 6B: Warranty and Terms and Conditions
911 Or Other Emergency Calls
Public Safety Officials advise that when making 911 or other emergency calls, you
should always be prepared to provide your location information. Unlike traditional
wireline phones, depending on a number of factors (e.g., whether your Device is
GPS enabled, where you are, whether local emergency service providers have
upgraded their equipment, etc.), 911 operators may not know your phone
number, your location or the location of your Device. In certain circumstances, an
emergency call may be routed to a state patrol dispatcher or alternative location
set by local emergency service providers. Enhanced 911 service (“E911”), where
enabled by local emergency authorities, uses GPS technology to provide location
information. Even when available, however, E911 does not always provide
accurate location information. If your Device is indoors or for some other reason
cannot acquire a satellite signal, you may not be located. Some Devices have a
safety feature that prevents use of the keypad after dialing 911 – you should
follow voice prompts when interacting with emergency service providers
employing IVR systems to screen calls.
If Your Device Is Lost or Stolen
Call us immediately if your Device is lost or stolen because you may be responsible
for usage charges before you notify us of the alleged loss or theft. You agree to
cooperate if we choose to investigate the matter (provide facts, sworn statements,
etc.). We may not waive any Early Termination Fees if you choose to terminate
Services as a result of loss or theft of your Device.
Disclaimer of Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF
MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR
PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE). WE DON’T
PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE
ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
You Agree We Are Not Responsible For Certain Problems
You agree that neither we nor our vendors, suppliers or licensors are responsible
for any damages resulting from: (a) anything done or not done by someone else;
(b) providing or failing to provide Services, including, but not limited to,
deficiencies or problems with a Device or network coverage (for example, dropped,
blocked, interrupted calls/messages, etc.); (c) traffic or other accidents, or any
Section 6B: Warranty and Terms and Conditions
161
health-related claims relating to our Services; (d) Data Content or information
accessed while using our Services; (e) an interruption or failure in accessing or
attempting to access emergency services from a Device, including through 911,
Enhanced 911 or otherwise; (f) interrupted, failed, or inaccurate location
information services, (g) information or communication that is blocked by a spam
filter, or (h) things beyond our control, including acts of God (for example,
weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war,
terrorism or government orders or acts.
You Agree Our Liability Is Limited - No Consequential Damages.
TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR
ANY CLAIMS YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE
PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE
AFFECTED PERIOD. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OF ANY NATURE
WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO
PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT
LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT
PRODUCTS AND SERVICES.
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DISPUTE RESOLUTION
We Agree To First Contact Each Other With Any Disputes
We each agree to first contact each other with any disputes and provide a written
description of the problem, all relevant documents/information and the proposed
resolution. You agree to contact us with disputes by calling or writing us as
instructed on your invoice. We will contact you by letter to your billing address or
on your Device.
Instead Of Suing In Court, We Each Agree To Arbitrate Disputes
We each agree to finally settle all disputes (as defined and subject to any specific
exceptions below) only by arbitration. In arbitration, there’s no judge or jury and
review is limited. However, just as a court would, the arbitrator must honor the
terms and limitations in the Agreement and can award the same damages and
relief, including any attorney’s fees authorized by law. The arbitrator’s decision and
award is final and binding, with some exceptions under the Federal Arbitration Act
(“FAA”), and judgment on the award may be entered in any court with jurisdiction.
We each also agree as follows:
(1) “Disputes” are any claims or controversies against each other related in any way to
our Services or the Agreement, including, but not limited to, coverage, Devices, privacy,
or advertising, even if it arises after Services have terminated – this includes claims
you bring against our employees, agents, affiliates or other representatives, or
that we bring against you.
(2) If either of us wants to arbitrate a dispute, we agree to send written notice to
the other providing a description of the dispute, previous efforts to resolve the
dispute, all supporting documents/information, and the proposed resolution.
Notice to you will be sent to your billing address and notice to us will be sent to:
General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-502;
Reston, Virginia 20191. We agree to make attempts to resolve the dispute. If we
cannot resolve the dispute within forty-five (45) days of receipt of the notice to
arbitrate, then we may submit the dispute to formal arbitration.
(3) The FAA applies to this Agreement and arbitration provision. We each agree the
FAA’s provisions, not state law, govern all questions of whether a dispute is subject
to arbitration.
(4) The arbitration will be administered by the National Arbitration Forum (“NAF”)
under its arbitration rules. If any NAF rule conflicts with the terms of the
Agreement, the terms of the Agreement apply. You can obtain procedures, rules,
and fee information from the NAF at 1-800-474-2371 or www.adrforum.com.
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163
(5) Unless we each agree otherwise, the Arbitration will be conducted by a single
neutral arbitrator and will take place in the county of your last billing address. The
federal or state law that applies to the Agreement will also apply during the
arbitration.
(6) We each agree not to pursue arbitration on a classwide basis. We each agree that
any arbitration will be solely between you and us (not brought on behalf of or together
with another individual’s claim). If for any reason any court or arbitrator holds that this
restriction is unconscionable or unenforceable, then our agreement to arbitrate doesn’t
apply and the dispute must be brought in court.
(7) We each are responsible for our respective costs relating to counsel, experts,
and witnesses, as well as any other costs relating to the arbitration. However, we
will cover any arbitration administrative or filing fees above: (a) $25 if you are
seeking less than $1,000 from us; or (b) the equivalent court filing fees for a court
action in the appropriate jurisdiction if you are seeking $1,000 or more from us.
Exceptions To Our Agreement To Arbitrate Disputes
Either of us may bring qualifying claims in small claims court. In addition, this
arbitration provision does not prevent you from filing your dispute with any
federal, state or local government agency that can, if the law allows, seek relief
against us on your behalf.
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Section 6B: Warranty and Terms and Conditions
No Class Actions
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE
DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE
CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A
REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT,
ARBITRATION OR OTHER PROCEEDING.
No Trial By Jury
TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY
IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
Indemnification
You agree to indemnify, defend and hold us harmless from any claims arising out
of your actions, including, but not limited to, failing to provide appropriate notices
regarding location-sensitive services (see “Location Based Services” paragraph), or
violating this Agreement, any applicable law or regulation or the rights of any
third party.
Providing Notice To Each Other Under The Agreement
Except as the Agreement specifically provides otherwise, you must provide us
notice by calling or writing us as instructed on your invoice. We will provide you
notice in your bill, correspondence to your last known billing address, to any fax
number or e-mail address you’ve provided us, by calling you on your home phone
or Device, by voice message on your Device or home phone, or by text message on
your Device.
Other Important Terms
Subject to federal law or unless the Agreement specifically provides otherwise,
this Agreement is governed solely by the laws of the state encompassing the area
code assigned to your Device, without regard to the conflicts of law rules of that
state. If either of us waives or doesn’t enforce a requirement under this Agreement
in an instance, we don’t waive our right to later enforce that requirement. Except
as the Agreement specifically provides otherwise, if any part of the Agreement is
held invalid or unenforceable, the rest of this Agreement remains in full force and
effect. This Agreement isn’t for the benefit of any 3rd party except our corporate
parents, affiliates, subsidiaries, agents, and predecessors and successors in
interest. You can’t assign the Agreement or any of your rights or duties under it.
We can assign the Agreement. The Agreement and the documents it incorporates
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165
make up the entire agreement between us and replaces all prior written or spoken
agreements – you can’t rely on any contradictory documents or statements by
sales or service representatives. The rights, obligations and commitments in the
Agreement that, by their nature, would logically continue beyond the termination
of Services (including, but not limited to, those relating to billing, payment, 911,
dispute resolution, no class action, no jury trial), survive termination of Services.
© 2007 Sprint Nextel. All rights reserved. No reproduction in whole or in part
without prior written approval. SPRINT and other trademarks are trademarks of
Sprint Nextel. iDEN is a trademark of Motorola, Inc.
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Section 7
Glossary and Index
168
Glossary
1X
One Times Radio Transmission Technology (the “one times” refers to the frequency
spectrum). Also known as Sprint Vision. Supports Internet connections with data
rates up to 153 kbps. Actual speed depends on the network conditions. Compare
to 1xEV-DO.
1xEV-DO
A high-speed standard for cellular packet data communications. Also known as
Sprint Power Vision.
1xEV-DO Rev. A supports Internet connections with data rates up to 3.1 Mbps
(downlink from the network) and 1.8 Mbps (uplink to the network). Average data
rates are 600 kbps - 1.4 Mbps (downlink from the network) and 350-500 kbps
(uplink to the network).
1xEV-DO Rev. 0 supports Internet connections with data rates up to 2.4 Mbps
(downlink from the network) and 153 kbps (uplink to the network). Average data
rates are 400-700 kbps (downlink from the network) and 40-80 kbps (uplink to the
network)
Actual speed depends on the network conditions. Compare to 1X.
bps
bits per second—The actual data speed over the transmission medium.
broadband
High-speed wireless services optimized for data. Sprint Mobile Broadband is the
next evolutionary step for the Sprint Power Vision Network.
CDMA
Code Division Multiple Access—A wideband spread spectrum technique used in
digital cellular, personal communications services, and other wireless networks.
Wide channels (1.25 MHz) are obtained through spread spectrum transmissions,
thus allowing many active users to share the same channel. Each user is assigned
a unique digital code, which differentiates the individual conversations on the
same channel.
dBm
decibels relative to 1 milliwatt
Glossary
169
dormant
The network switches the data connection into dormant mode if there is no traffic
on the connection for some time. When you resume data traffic, the high-speed
data connection becomes active.
The data connection may also go dormant while a GPS fix is being acquired.
ESN
Electronic Serial Number—The unique serial number assigned to the card for
cellular network use. Either the ESN or MEID is on the label on the card, and is also
displayed in the “Device Info & Diagnostics” window (Windows; page 86) or
“About Sprint Device” window (Mac; page 114). See also MEID.
ExpressCard™
Add-in memory and communications cards for portable computers. ExpressCard is
a trademark of the PCMCIA.
FCC
Federal Communications Commission—The U.S. federal agency that is responsible
for interstate and foreign communications. The FCC regulates commercial and
private radio spectrum management, sets rates for communications services,
determines standards for equipment, and controls broadcast licensing. Consult
www.fcc.gov.
firmware
Software stored in ROM or EEPROM memory; essential programs that remain even
when the system is turned off. Firmware is easier to change than hardware but
more permanent than software stored on disk.
fix
GPS location information obtained from the network.
GPS
Global Positioning System—A system that uses a series of 24 geosynchronous
satellites to provide location data.
HEPE
Horizontal Estimated Position Error—Relates to GPS accuracy.
IS
Interim Standard—After receiving industry consensus, the TIA forwards the
standard to ANSI for approval.
170
Glossary
kbps
kilobits per second—Actually 1000, not 1024, as used in computer memory size
measurements of kilobytes.
LAN
Local Area Network
LED
Light Emitting Diode—A semiconductor diode that emits visible or infrared light.
Mbps
Megabits per second
MEID
Mobile Equipment Identifier—The unique second-generation serial number
assigned to the Sprint Mobile Broadband card for cellular network use. Either the
MEID or ESN is on the label on the card, and is also displayed in the “Device Info &
Diagnostics” window (Windows; page 86) or “About Sprint Device” window (Mac;
page 114). Compare to ESN.
MHz
megahertz—One million cycles per second
PC Card™
Add-in memory and communications cards for portable computers. PC Card is a
trademark of the PCMCIA.
PCMCIA
Personal Computer Memory Card International Association—The organization that
standardizes ExpressCards and PC Cards.
PCS
Personal Communications Services—A cellular communication infrastructure.
roaming
A wireless subscriber is in an area where service is obtained from a wireless service
provider other than Sprint. This may be subject to roaming charges.
Sprint Location Services may not be available.
Glossary
171
Sprint Connection Manager
Software that allows you to manage the Sprint Mobile Broadband card’s actions
and monitor your connections on a Windows computer.
Sprint Mobile Broadband
High-speed wireless services optimized for data. Sprint Mobile Broadband is the
next evolutionary step for the Sprint Power Vision Network.
Sprint Power Vision
Sprint’s advanced multimedia third generation services available on the network.
See 1xEV-DO.
Sprint Vision
Sprint’s advanced multimedia third generation services available on the network.
See 1X.
system tray
Usually located in the bottom right of the screen (near the clock). When
Sprint Connection Manager is running, it places an icon
in this area, which you
can use to monitor the connection state (page 52). If you right-click the icon, a
shortcut menu is displayed (page 72):
TIA
Telecommunications Industry Association—A standards-setting trade organization,
whose members provide communications and information technology products,
systems, distribution services, and professional services in the United States and
around the world. Consult www.tiaonline.org.
ToolTip
Text that displays when you position the mouse pointer over an area of the screen
(for example, over an indicator).
172
Glossary
TRU-Install™
A Sierra Wireless feature that installs the necessary software and drivers the first
time you insert the card into your Windows or Mac computer. An installation CD is
not required.
VPN
Virtual Private Network
WAN
Wide Area Network
Watcher Lite
Software that allows you to manage the Sprint Mobile Broadband card’s actions
and monitor your connections on a Mac computer.
Glossary
173
Index
Symbols
$GPGGA, 96
$GPGSA, 96
$GPGSV, 96
$GPRMC, 96
Numerics
1-888-715-4588 (Sprint Customer Service),
14
1-888-788-4727 (Sprint Customer Service),
14
1X Only (Network Mode) (Windows), 79
1X, 1xEV-DO
description, 5
amount of data transferred (Mac), 108,
113
amount of data transferred (Windows),
62
application to automatically launch upon
network connection (Windows), 61
automatically connecting when ready
(Windows), 78
cannot connect (Windows), 102
connecting (Mac), 112
connecting (Windows), 59
coverage, determining (Mac), 107
coverage, determining (Windows), 53
dormant indicator (Windows), 45
ending a connection (Mac), 113
ending a connection (Windows), 63
icons (Mac), 107
icons (Windows), 44
roaming indicator (Mac), 108
roaming indicator (Windows), 44
transmit/receive indicator (Windows), 45
warning when roaming (Windows), 60
1xEV-DO Only (Network Mode) (Windows),
78
2000, Windows, 9
3G. See 1X, 1xEV-DO.
A
About Sprint Mobile Broadband, 89
accessibility, 135
accessories, 14
account
accessing, 14
charges, 157
setting up (Mac), 36
174
setting up (Windows), 31
Account Spending Limits (ASL), 153
accuracy, GPS (Windows only), 46
"Acquired" message (Windows only), 51
activating the device
Mac, 36
Windows, 31
activation
Mac, 36
Windows, 31
Activation Assistant (Mac), 37
activation code
Mac, 38
Windows, 33
Activation Wizard (Windows)
overview, 31
Activation Wizard button, 79
Activation, One Touch, 5, 32
adapter for PC Card slot
included in package, 6
inserting into computer, 27
removing from computer, 28
Advanced Forward Link Trilateration (AFLT)
(Windows only), 94
AFLT (Advanced Forward Link Trilateration)
(Windows only), 94
agreement, subscriber, 150
aircraft
hazards warning, 148
powering the card off in (Mac), 111
powering the card off in (Windows), 55
Alert Log (Windows), 85
alerts (Windows), 85
altitude (Windows only), 47
Always Ask (Roam Guard) (Windows), 61
always on
billing, 91, 123
set (Windows), 43
Always on top (Windows), 76
Always show Welcome screens (Windows),
78
Always-on connection (Windows), 60
amount of data transferred
Mac, 108, 113
Windows, 62
antenna, external, attaching, 12
AOL, 91, 123
application, GPS (Windows only)
configuring, 96
definition, 95
Index
approvals, 134
arbitration of disputes, 163
ASL (Account Spending Limits), 153
assistance
online Help (Windows only), 63
Sprint Customer Service, 14
Sprint Web site, 14
authentication, 135
auto-launch Sprint Connection Manager, 43
Auto-launch upon network connection
(Windows), 61
Automatic (Network Mode) (Windows), 78
Automatic (roaming option) (Windows), 79
automatically connecting to network
(Windows), 78
automatically starting Sprint Connection
Manager, 43
AutoPreview, 98, 124
B
behavior when the card is locked
Mac, 115
Windows, 65
bill, 158
billing, and always on, 91, 123
blasting — hazards warning, 148
bookmarks (Windows), 67
business usage (Windows), 84
C
call duration
Mac, 112, 113
Windows, 84
cannot connect to the network (Windows),
102
card, powering off
Mac, 111
Windows, 55
care and maintenance, 6
caution, 138
CDMA
networks, 4
roaming - description, 4
signal strength indicator (Mac), 107
signal strength indicator (Windows), 44
specification, 135
changing the lock code (Windows), 67
channel spacing, 134
charges
disputing, 159
Index
possible charges, 156
Check for updates once per month
(Windows), 76
Check Now button (Windows), 76
Clear Log (Windows), 85
Close Sprint Connection Manager, 58
Close Sprint Mobile Broadband (Windows),
58
close Watcher Lite, 112
compact view (Windows)
GPS Receiver window, 57
Mobile Broadband window, 56
conditions and terms of service, 149
Connect button (Mac)
unavailable, 126
usage, 112
"Connected" message
Mac, 110
Windows, 49
connected icon (Windows), 52
"Connected to NDIS" message (Windows),
50
"Connecting" message
Mac, 110
Windows, 49
connecting icon (Windows), 52
connecting to the network (Mac), 112
connecting to the network (Windows)
automatically, 78
manually, 59
connection (Mac)
amount of data transferred, 108, 113
ending, 113
launching, 112
states, 108
connection (Windows)
1X or 1xEV-DO (Network Mode), 79
alert log, 85
Always-on, 60
amount of data transferred, 62
application to automatically launch upon
network connection, 61
automatically connecting when ready, 78
cannot connect, 102
diagnostics, 86
ending, 63
history, 84
issues, 85
launching, 59
Network Mode, 79
175
states (GPS Receiver window), 51
states (Mobile Broadband window), 48
states (system tray), 52
warning when roaming, 60
Connection History (Windows), 84
Connection Manager
Mac. See Watcher Lite.
Windows. See Sprint Connection
Manager.
connection states (Mac), 108
connection states (Windows)
GPS Receiver window, 51
Mobile Broadband window, 48
system tray, 52
Consent Agreement (Windows), 81
content, data, 156
contents of package, 6
Control Plane, GPS (Windows only), 93
"Could not prepare data services" message
(Windows), 103
coverage
disclaimer, 155
LED, 132
maps, 14
type, determining (Mac), 107
type, determining (Windows), 53
Create Report (Windows), 88
current direction (Windows only), 47
current speed (Windows only), 46
current, electrical, 134
customer support, 14
D
data content, 156
data profile
Mac ("Updating User Profile"), 109
Windows, 34
data provisioning
Mac, 121
Windows, 34
data speeds, 91, 123
data transferred, amount of
Mac, 108, 113
Windows, 62
data usage, charges, 157
default connection (Windows), 59
definitions, glossary, 169
deleting Sprint Connection Manager, 68
deleting Watcher Lite, 116
deposits, 154
176
Device Info & Diagnostics (Windows), 86
"Device is Locked" message (Mac), 110
"Device Locked" message (Windows), 50
"Device Not Activated" window (Mac), 37
"Device powered off" message (Windows
only), 50
diagnostics (Windows), 86
dial-up account, 91, 123
dimensions, 136
direction, current (Windows only), 47
disclaimer
network coverage, 155
Sprint Location Services (Windows only),
160
warranties, 161
Disconnect button (Mac), 113
"Disconnected" message
Mac, 36, 109
Windows, 49
disconnected icon (Windows), 52
disconnecting
Mac, 113
Windows, 63
disk space required (Windows), 9
Display GPS Receiver (Windows only), 81
Display GPS Welcome (Windows only), 81
Display Location & Search Services on the
menu (Windows only), 81
dispute resolution, 163
disputing charges, 159
Do not show NMEA Privacy Consent
(Windows only), 81
Do not show Privacy Consent for Location &
Search Services (Windows only), 81
document number, 142
dormant icon (Windows)
Mobile Broadband window, 45
system tray, 52
drop test, 136
dropped connection (Windows), 102
E
E911, 135
early termination fee, 151
editing (Windows)
Sprint Connection Manager settings, 74
Sprint Power Vision/Sprint Vision
connection, 77
electrical specifications, 134
electromagnetic emissions warning
Index
Canada, 139
USA (FCC), 138
electronic serial number (ESN)
Mac, 114
Windows, 33
elevation information (Windows only), 82
EMI warning
Canada, 139
USA (FCC), 138
emissions, electromagnetic, warning
Canada, 139
USA (FCC), 138
Enable Location Services (Windows only), 81
Enable Network Adapter (NDIS) (Windows),
78
encryption - required for IOTA (Windows),
10
ending a connection
Mac, 113
Windows, 63
ending NMEA (Windows only), 97
enhanced Local Search (Windows only)
definition, 92
obtaining this feature, 92
environmental specifications, 136
error messages - viewing (Windows), 85
error, position (HEPE) (Windows only), 46
ESN (Electronic Serial Number)
Mac, 114
Windows, 33
EV-DO. See 1X, 1xEV-DO.
exiting Sprint Connection Manager, 58
exiting Watcher Lite, 112
expanded view (Windows)
GPS Receiver window, 57
Mobile Broadband window, 56
expanding Sprint Connection Manager, 56
ExpressCard to PC Card adapter
included in package, 6
inserting into computer, 27
removing from computer, 28
ExpressCard/34 adapter. See ExpressCard to
PC Card adapter.
external antenna, attaching, 12
F
FAQ (Frequently Asked Questions)
Mac, 122
Windows, 90
favorites (Windows), 67
Index
fax, 135
FCC
compliance, 138
EMI warning, 138
ID, 138
fees
early termination, 151
government, 159
late, 158
firmware upgrades, 143
fix, last (Windows only), 47
forgot the lock code
Mac, 115
Windows, 65
frequencies, transmit and receive, 134
frequency stability, 134
Frequently Asked Questions (FAQ)
Mac, 122
Windows, 90
G
General options in "Settings" window
(Windows), 75
general terms and conditions of services,
150
global positioning system (GPS) (Windows
only). See GPS, Sprint Location Services, and
also the FAQ chapter (Windows).
glossary, 169
GO automatically when ready (Windows),
78
GO button (Windows)
GPS Receiver window, 48
Mobile Broadband window, 59
unavailable, 101
Google Maps (Windows), 81
government fees, 159
$GPGGA, 96
$GPGSA, 96
$GPGSV, 96
$GPRMC, 96
GPS (Windows only)
See also Sprint Location Services, and also
the FAQ chapter (Windows).
accuracy, 46
application, 95, 96
Control Plane, 93
definition, 92
disclaimer, 160
enable/disable, 81, 93
177
GPS Basic, 95
GPS Premium, 95
GPS Receiver window, 45
icon in system tray, 52
limitations, 94
Privacy, 93
subscription, 94
Test GPS, 82
User Plane, 93
where can I use it?, 93
GPS Basic (Windows only), 95
GPS Control Plane (Windows only), 93
GPS Port (Windows only), 47
GPS Premium (Windows only), 95
GPS Receiver window
compact view, 57
diagram with callouts, 45
expanded view, 57
icons, 46
show/hide, 81
text displayed in, 51
GPS status (Windows only)
icons, 46
text, 51
GPS Testing (Windows only), 82
GPS User Plane (Windows only), 93
GPSOne (Windows only), 95
H
hard drive space required (Windows), 9
hardware requirements
Mac, 11
Windows, 9
hazards, 148
heading (Windows only), 47
headset jack, 136
Help
overview, 14
alert log (Windows), 85
contact number, 14
device info and diagnostics (Windows), 86
diagnostics (Windows), 86
frequently asked questions (FAQ) (Mac),
122
frequently asked questions (FAQ)
(Windows), 90
menu options (Mac), 121
menu options (Windows), 69
online Help (Windows only), 63
Sprint Customer Service, 14
Sprint.com, 14
178
tests (Windows), 86
troubleshooting (Mac), 125
troubleshooting (Windows), 99
HEPE (Horizontal Estimated Position Error)
(Windows only), 46
hibernation mode (Windows), 98
high encryption (Windows), 10
history, connection (Windows), 84
Horizontal Estimated Position Error (HEPE)
(Windows only), 46
hospital, powering the card off in
Mac, 111
Windows, 55
humidity, 136
I
icons (Mac), 107
icons (Windows)
GPS Receiver window, 46
Mobile Broadband window, 44
system tray, 52
indemnification, 165
indicators (Mac), 107
indicators (Windows)
GPS Receiver window, 46
Mobile Broadband window, 44
system tray (Windows), 52
information, system (Windows), 86
initial lock code
Mac, 114
Windows, 64
"Initializing" message (Windows), 48
inserting the card, 27
installation
overview, 8
installed files (Windows), 88
Mac, 22
Windows, 9
integrators, information for, 140
interference
Mac, 111
Windows, 55
Internet Explorer, auto-launch (Windows),
61
Internet Over The Air (Windows), 34
invoice, requesting a copy of, 14
IOTA 2.4 (One Touch Activation), 5, 32
IOTA (Internet Over The Air) (Windows)
description, 34
"IOTA Provisioning" window, 34
Index
One Touch Activation (IOTA 2.4), 5, 32
"Unable to prepare data services"
message, 103
K
Keep Connection History (Windows), 76
knowledge base, 14
L
last fix (Windows only), 47
late fees, 158
latitude (Windows only), 46, 82
Launch when Windows starts, 76
LBS (Location-Based Services) (Windows
only). See Sprint Location Services.
LEDs (lights), 132
liability, limitation of, 143
life support equipment — hazards warning,
148
lights (LEDs), 132
Limitation of Liability, 143
limitations, Sprint Location Services
(Windows only), 94
links, access (Windows), 67
Location & Search Services. See Sprint
Location Services.
Location information (Windows only), 46
Location-Based Services (LBS) (Windows
only). See Sprint Location Services.
lock card (Mac), 115
lock card (Windows)
immediately, 65
upon startup, 65
lock code - warning
Mac, 115
Windows, 65
lock code (Mac)
overview, 114
initial lock code, 114
warning, 115
lock code (Windows)
overview, 64
changing, 67
initial lock code, 64
locked card (Mac)
behavior when the card is locked, 115
initial lock code, 114
unlocking the card, 116
locked card (Windows)
behavior when the card is locked, 65
Index
changing the lock code, 67
initial lock code, 64
unlocking the card, 66
log (Windows)
alert, 85
connection, 84
longitude (Windows only), 46, 82
lost device, 161
M
Mac OS X
system requirements, 11
See also Watcher Lite.
maintenance, 6
making a connection (Mac)
connecting to the network, 112
amount of data transferred, 108, 113
making a connection (Windows)
1X or 1xEV-DO (Network Mode), 79
always on, 78
amount of data transferred, 62
application to automatically launch upon
network connection, 61
automatically, 78
cannot connect, 102
connecting to the network, 59
Network Mode, 79
map services (Windows only), 81
Mapping and Search Service (Windows
only), 81
MapQuest (Windows), 81
maps, coverage, 14
mechanical specifications, 136
medical equipment — hazards warning,
148
MEID (Mobile Equipment IDentifier)
(Windows), 33
memory required (Windows), 9
Menu (Mac)
all options, 121
Menu (Windows)
all options, 69
About Sprint Mobile Broadband, 89
Alert Log, 85
Connection History, 84
Device Info & Diagnostics, 86
Exit, 63
Links, 67
Location & Search Services, 53
Menu button, 47
Settings, 74
179
Software Updates, 88
system tray menu, 72
Menu button (Windows only), 47
menu options (Mac), 121
menu options (Windows)
Location & Search Services menu, 53
Sprint Connection Manager menu, 69
system tray menu, 72
messages - viewing (Windows), 85
messaging, text (SMS), 135
Microsoft Live (Windows), 81
Microsoft VPN (PPTP) Connection
(Windows), 61
minimizing Sprint Connection Manager
immediately, 58
on startup, 76
minimum separation distance, 139
minus sign (-) in Sprint Connection
Manager, 56
miscellaneous charges, 156
Mobile Broadband window
description of icons, 44
diagram with callouts, 44
expanded view, 56
Mobile Equipment IDentifier (MEID)
(Windows), 33
Mobile IP, 135
Mobile System ID (MSID)
Mac, 38
Windows, 33
MS-Based position location technology
(Windows only), 94, 135
MSID (Mobile System ID)
Mac, 38
Windows, 33
N
NAM, 135
NDIS (Windows)
"Connected to NDIS" message, 50
Enable Network Adapter (NDIS), 78
network
See Sprint network.
network adapter (NDIS) (Windows), 78
Network Mode (Windows), 78
Never Ask (Roam Guard) (Windows), 61
NMEA (Windows only)
configuring the port, 97
definition, 96
starting, 97
180
stopping, 97
when to use, 96
"No device" message (Windows), 48
"No device detected" message (Mac), 108
non-preactivated card
Mac, 37
Windows, 32
non-preferred roaming area (Windows), 44
"Not activated" message (Mac), 37, 109
notices
regulatory, 138
safety, 147
number of satellites (Windows only), 82
O
OEM customers, 140
"OFF" message (Windows only), 51
on top, always (Windows), 76
One Touch Activation (IOTA 2.4), 5, 32
online Help (Windows only), 63
Open Internet Connect menu option, 121
operating systems supported, 9
operating temperature, 136
optimizing performance, 98, 124
OTAPA, 135
OTASP, 135
P
package contents, 6
patents, 141
payments, 158
PC Card adapter
included in package, 6
inserting into computer, 27
removing from computer, 28
PC Card slot, using the ExpressCard in, 9
PCMCIA (PC Card) slot, using the
ExpressCard in, 9
performance, improving, 98, 124
personal usage (Windows), 84
phone number
Mac, 114
transferring, 155
Windows, 64
Windows (during Activation Wizard), 33
planes
hazards warning, 148
powering the card off in (Mac), 111
powering the card off in (Windows), 55
Play sound effects (Windows), 76
Index
plus sign (+) in Sprint Connection Manager,
56
port configuration (Windows), 86
porting/transferring phone numbers, 155
position error (HEPE) (Windows only), 46
position location (Windows only), 135
See also Sprint Location Services, and also
the FAQ chapter (Windows).
power button, 136
power LED, 132
Power Vision, Sprint (1xEV-DO). See 1X,
1xEV-DO.
power, transmitter, 134
powering the card on and off
Mac, 111
Windows, 55
PPTP - Microsoft VPN (PPTP) Connection
(Windows), 61
preactivated card
Mac, 36
Windows, 31
preferred roaming list (PRL), 135
Preview Pane, 98, 124
privacy (Windows)
Consent Agreement (Sprint Location
Services), 81
GPS not available, 93
icon (GPS Receiver window), 46
privacy, terms, 160
PRL (Preferred Roaming List), 135
problems
Mac, 125
Windows, 99
products, Sprint (Windows), 67
profile - data
Mac ("Updating User Profile"), 109
Windows, 34
properties of connection, changing
(Windows), 77
pro-rating charges, 157
provisioning
Mac, 36, 121
Windows, 31, 34
"Provisioning failed" message (Mac), 37
Q
questions. See troubleshooting.
R
radio frequency (RF) specifications, 134
Index
receive frequencies, 134
Receiver, GPS (Windows)
compact view, 57
diagram with callouts, 45
expanded view, 57
icons, 46
show/hide, 81
text displayed in, 51
records of connection history (Windows), 84
regulatory
information, 137
notices, 138
Relock modem when program exits
(Windows), 65
removing
hardware (Mac), 29
hardware (Windows), 28
software (Mac), 116
software (Windows), 68
report lost or stolen device, 161
report of system information (Windows), 88
requirements, system
Mac, 11
Windows, 9
resolution of disputes, 163
restoring Sprint Connection Manager, 58
restrictions on using services, 154
returning deposits, 154
RF (radio frequency) specifications, 134
Roam Guard (Windows), 60
Roam Mode (Windows), 79
Roam Only (roaming option) (Windows), 79
roaming
description, 4
display warning message (Windows), 60
indicator (Mac), 108
indicator (Windows), 44
PRL (Preferred Roaming List), 135
settings (Windows), 79
RSSI (signal strength)
Mac, 107
Windows, 44, 86
Running Diagnostics (Windows), 86
S
Safety and Hazards, 148
satellites (Windows only)
number of, 46, 82
status, 46
181
Search Services (Windows only). See Sprint
Location Services.
"Searching for service" message
Mac, 127
Windows, 49, 101
security (Mac)
overview of user lock, 114
warning, 115
behavior when the card is locked, 115
lock card immediately, 115
unlocking the card, 116
security (Windows)
overview of user lock, 64
warning, 65
behavior when the card is locked, 65
changing the lock code, 67
high encryption - required for IOTA, 10
IOTA - high encryption requirement, 10
lock card immediately, 65
lock card upon startup, 65
unlocking the card, 66
separation distance, minimum, 139
service
conditions of, 149
coverage, determining (Mac), 107
coverage, determining (Windows), 53
LED, 132
restrictions on using, 154
roaming indicator (Mac), 108
roaming indicator (Windows), 44
"Searching for service" message (Mac),
127
"Searching for service" message
(Windows), 101
service charges, 157
Service Packs, Windows, 9
service plan, adding options, 14
services, Sprint (Windows), 67
"Settings" window (Windows)
overview, 74
General, 75
Sprint Location Services, 80
Sprint Mobile Broadband, 77
short text messaging (SMS), 135
shortcut menu (Windows), 72
show Welcome screens (Windows), 78
Sierra Wireless warranty, 150
signal strength
diagnostic tests (Windows), 86
indicator (Mac), 107
indicator (Windows), 44
182
SMS, 135
software (Mac)
components, 11
icons, 107
installing, 21
lock card immediately, 115
menu options, 121
removing, 116
uninstalling, 116
unlocking the card, 116
user lock, 114
software (Windows)
components, 11
installing, 17
lock card immediately, 65
lock card upon startup, 65
menu options, 69
minimizing, 58
minimizing on startup, 76
removing, 68
restore minimized, 58
uninstalling, 68
unlocking the card, 66
updating, 88
upgrading Windows, 104
user lock, 64
version information, 89
Windows, upgrading, 104
software specifications, 135
Software Updates (Windows), 88
sound effects, play (Windows), 76
specifications
environmental, 136
mechanical, 136
radio frequency and electrical, 134
software, 135
speed, current (Sprint Location Services)
(Windows only), 46
speeds, data transmission, 91, 123
Sprint (roaming option) (Windows), 79
Sprint Connection Manager
overview, 42
1X or 1xEV-DO connection (Network
Mode), 79
About Sprint Mobile Broadband, 89
amount of data transferred, 62
application to automatically launch upon
network connection, 61
automatically connecting when ready, 78
cannot connect, 102
closing, 58
Index
configuring, 74
expanding Sprint Connection Manager,
56
frequently asked questions (FAQ), 90
GPS Receiver window, 45
icons, 44
icons (GPS Receiver window), 46
icons (Mobile Broadband window), 44
icons (system tray), 52
links, 67
menu options, 69
minimizing, 58
minimizing on startup, 76
Mobile Broadband windowr, 44
Network Mode, 79
removing, 68
restoring, 58
security features, 64
settings, 74
Sprint Location Services, 53
starting, 42
starting automatically, 43
stopped working after Windows upgrade,
104
system tray menu, 72
uninstalling, 68
updating, 88
upgrading Windows, 104
version information, 89
window overview, 43
Windows upgrade, 104
Sprint Connection Manager settings
1X or 1xEV-DO connection (Network
Mode), 79
changing, 74
General, 75
Sprint Location Services, 80
Sprint Mobile Broadband, 77
Sprint Connection Manager stopped
working after I’ve upgraded to a different
version of Windows, 104
Sprint Customer Service, 14
Sprint Location Services (Windows only)
See also GPS, and also the FAQ chapter
(Windows).
definition of LBS (Location-Based
Services), 91
disclaimer, 160
display Location & Search Services on the
menu, 81
enable/disable, 81, 93
frequently asked questions, 92
Index
GPS Receiver window, 45
icon in system tray, 52
icons, 46
limitations, 94
Location & Search Services menu, 53
Privacy, 93
settings, 80
subscription, 94
Test GPS, 82
text in GPS Receiver window, 51
troubleshooting, 102
using, 53
Sprint Mobile Broadband card
inserting, 27
phone number (Mac), 114
phone number (Windows), 64
removing (Mac), 29
removing (Windows), 28
Sprint network
1X or 1xEV-DO connection (Network
Mode) (Windows), 79
always on connection (Windows), 78
amount of data transferred (Mac), 108,
113
amount of data transferred (Windows),
62
application to automatically launch upon
network connection (Windows), 61
automatically connecting when ready
(Windows), 78
availability status (Windows), 86
cannot connect (Windows), 102
CDMA wireless network, description, 4
connecting (Mac), 112
connecting (Windows), 59
coverage, determining (Mac), 107
coverage, determining (Windows), 53
coverage, disclaimer, 155
frequently asked questions (FAQ) (Mac),
122
frequently asked questions (FAQ)
(Windows), 90
LED (coverage detected), 132
roaming indicator (Mac), 108
roaming indicator (Windows), 44
roaming options (Windows), 79
signal strength indicator (Mac), 107
signal strength indicator (Windows), 44
Sprint Location Services (Windows only),
53
Sprint Power Vision (1xEV-DO). See 1X,
1xEV-DO.
183
Sprint products and services (Windows), 67
Sprint roaming (Windows), 79
Sprint Vision
1X or 1xEV-DO connection (Network
Mode) (Windows), 79
Always show Welcome screens
(Windows), 78
amount of data transferred (Mac), 108,
113
amount of data transferred (Windows),
62
application to automatically launch upon
network connection (Windows), 61
automatically connecting when ready
(Windows), 78
cannot connect (Windows), 102
connecting (Mac), 112
connecting (Windows), 59
coverage, determining (Mac), 107
coverage, determining (Windows), 53
disconnecting (Mac), 113
disconnecting (Windows), 63
ending a connection (Mac), 113
ending a connection (Windows), 63
Network Mode (Windows), 79
settings (Windows), 77
warning when roaming (Windows), 60
See also 1X, 1xEV-DO.
Sprint Web site, 14
Sprint, contacting, 14
sprint.com, 14
standby current, 134
Start in system tray (Windows), 76
starting a connection (Mac), 112
starting a connection (Windows)
application to automatically launch upon
network connection, 61
automatically connecting when ready, 78
immediately, 59
specify 1X or 1xEV-DO connection
(Network Mode), 79
warning when roaming, 60
starting NMEA (Windows only), 97
starting Sprint Connection Manager
automatically, 43
manually, 42
starting Watcher Lite, 107
status information (Windows), 86
status of connection (Mac), 108
status of connection (Windows)
GPS Receiver window, 51
184
Mobile Broadband window, 48
system tray, 52
stolen device, 161
Stop button (Windows)
GPS Receiver window, 48
Mobile Broadband window, 63
stopping NMEA (Windows only), 97
storage temperature, 136
subscriber agreement, 150
subscription, GPS (Windows only), 94
support, 14
surcharges, 159
suspend mode, 132
system information (Windows), 86, 88
System Parameters (Windows), 88
system requirements
Mac, 11
Windows, 9
system tray (Windows)
connection states, 52
icons, 52
menu, 72
shortcut menu, 72
start in, 76
T
taskbar icon (Windows)
shortcut menu, 58
taxes, 159
technical specifications, 131
technical support, 14
telephone number of card
Mac, 114
Windows, 64
temperature (operating, and storage), 136
termination fee, 151
Terms and Conditions, 149
terms and definitions (glossary), 169
Test GPS (Windows only), 82
tests, diagnostic (Windows), 86
text messaging (SMS), 135
trademarks, 142
transferred data, amount of
Mac, 108, 113
Windows, 62
transferring phone numbers, 155
transmission speeds, 91, 123
transmit frequencies, 134
transmit/receive icon (Windows), 44, 45
transmitter power, 134
Index
trilateration (Windows only), 94
troubleshooting (Mac)
common causes of problems, 126
Connect button is unavailable, 126
contact information, 14
frequently asked questions (FAQ), 122
"Searching for service" message, 127
troubleshooting (Windows)
common causes of problems, 100
alert log, 85
cannot connect, 102
contact information, 14
"Could not prepare data services"
message, 103
frequently asked questions (FAQ), 90
GO button is unavailable, 101
run diagnostic tests, 86
"Searching for service" message, 101
Sprint Connection Manager stopped
working after Windows upgrade, 104
Sprint Location Services, 102
Troubleshooting wizard, 14
"Unable to prepare data services"
message, 103
wizard, 14
Troubleshooting wizard (Windows), 14
TRU-Install, 5
TTY, 135
2000, Windows, 9
type of coverage, determining
Mac, 107
Windows, 53
U
uninstalling Sprint Connection Manager, 68
uninstalling Watcher Lite, 116
unlocking the card (Mac)
initial lock code, 114
instructions, 116
unlocking the card (Windows)
initial lock code, 64
instructions, 66
Update Data Profile (Windows), 34
updates, checking for latest, 143
updating the software (Windows), 88
"Updating User Profile…" message
Mac, 37, 38, 109
Windows, 34
upgrading Windows, 104
URL to automatically launch upon network
connection (Windows), 61
Index
URLs - favorites (Windows), 67
USB port (Windows), 86
user lock (Mac)
overview, 114
warning, 115
lock card immediately, 115
unlocking the card, 116
user lock (Windows)
overview, 64
warning, 65
changing the lock code, 67
lock card immediately, 65
lock card upon startup, 65
unlocking the card, 66
User Lock Change button (Windows), 79
User Plane, GPS (Windows only), 93
V
"Validating" message (Windows), 51
vehicle, operating
hazards warning, 148
version information
Mac ("About Sprint Device" window), 114
Windows, 89
version of this document, 142
vibration, 136
views of Sprint Connection Manager, 56
Vision. See Sprint Vision, and 1X, 1xEV-DO.
Vista, Windows, 9
voice support, 135
voltage, 134
VPN (Mac)
accessing your corporate network
through a VPN, 124
VPN (Windows)
accessing your corporate network
through a VPN, 97
specifying a VPN program to
automatically launch upon network
connection, 61
W
warning
electromagnetic emissions (EMI) —
Canada, 139
electromagnetic emissions (EMI) — USA
(FCC), 138
lock code, regarding (Mac), 115
lock code, regarding (Windows), 65
roaming, display message (Windows), 60
warranties, disclaimer of, 161
185
Warranty and Terms and Conditions, 149
Watcher Lite
overview, 107
amount of data transferred, 113
closing, 112
diagram with callouts, 107
frequently asked questions (FAQ), 122
icons, 107
installing, 21
menu options, 121
removing, 116
security features, 114
starting, 107
uninstalling, 116
weak signal
Mac, 127
Windows, 101
Web site - Sprint.com, 14
Web site (Windows)
automatically launch upon network
connection, 61
favorites, 67
Welcome screen, always show (Windows),
78
Windows
auto-launch Sprint Connection Manager,
76
upgrading, 104
versions supported, 9
Wireless Local Number Portability (WLNP)
Mac, 38
Windows, 33
wizard (Mac) - Activation Assistant, 36, 37
wizard (Windows)
Activation Wizard, 31
Troubleshooting, 14
WLNP (Wireless Local Number Portability)
Mac, 38
Windows, 33
www.sprint.com, 14
X
XP, Windows, 9
Y
Yahoo! Maps (Windows), 81
186
Index
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