3G Novatel Wireless X720 ExpressCard ® 3G Turbo Card 3G Turbo Card 3G Novatel Wireless X720 ExpressCard ® Getting started guide Welcome Thank you for purchasing a Turbo Card from Bell. This card will enable you to connect to the Internet using Canada’s largest 3G mobile network1 at broadband-like speeds. Use this Turbo Card to connect to your corporate Virtual Private Network (VPN), exchange files with colleagues, run network applications or just to visit your favourite Web sites. This Getting started guide details how to set up your computer for use with the Turbo Card. 1. Getting started 2. Installing the Mobile Connect software 3. Choosing and installing the Turbo Card driver 4. Activating your Turbo Card (This information was provided to you when you purchased this product.) 5. Making a connection 6. Troubleshooting Getting started Before activating your Turbo Card, ensure you have the following information: OekhCeX_b[:_h[YjehoDkcX[hC:D !""""""""""""""""""""""""""""""""""""""""" OekhCeX_b[IjWj_ed?:CI?: !""""""""""""""""""""""""""""""""""""""""" OekhKdbeYaA[o !""""""""""""""""""""""""""""""""""""""""" 78[bbm_h[b[iiWYYekdjm_j^ZWjWhWj[fbWd If you don’t have an account or a data rate plan, go to your nearest Bell store, Bell wireless dealer or speak with your Bell account representative to get set up. J^[JkhXe9WhZ¿i;b[Yjhed_YI[h_WbDkcX[h ;ID_iWd''#Z_]_jdkcX[hlocated on the back of the Turbo Card. !""""""""""""""""""""""""""""""""""""""""" SYSTEM REQUIREMENTS To install and operate the Turbo Card, make sure your computer has the following system resources: Operating system Microsoft® Windows® 2000 or XP Card slots 1 Type II / ExpressCard slot Communication ports (\h[[9ECfehji I/O Resources '?HG"*&/,Xoj[ie\?%EifWY[ Memory 128 MB Disk space 150 MB Disk drives 9:#HECZh_l[ Installing the Mobile Connect software Caution: :edej_di[hjj^[JkhXe9WhZkdj_boek^Wl[Æd_i^[Z_dijWbb_d]j^[ Mobile Connect software and are instructed to do so. Mobile Connect from Bell is a software application which allows you to manage your wireless connections, both over the data optimized high if[[ZceX_b[d[jmeha\hec8[bbWdZel[h.&($''M_#<_$Oekm_bbd[[Zje install this software and then select the Turbo Card when prompted to do so. '$?di[hjj^[_dijWbbWj_ed9:_djeoekh9:#HECZh_l[$J^[CeX_b[ Connect installer should start automatically. If it does not start, i[b[YjIjWhj"HkdWdZ[dj[hZ0Ri[jkf$[n["m^[h[Z0_ioekh9:#HEC drive letter. ($<ebbemj^[CeX_b[9edd[Yj?dijWbbI^_[bZ® Wizard. It will guide you through the process of installing the Mobile Connect application. Use the Next and Back buttons to navigate through the installation m_pWhZ$JeYedj_dk[m_j^j^[_dijWbbWj_ed"oekckijYb_YaO[ijeWYY[fj j^[j[hcie\j^[B_Y[dih[[c[dj$ )$I[b[YjH[ijWhjeh<_d_i^jeYecfb[j[j^[_dijWbbWj_ed$EdY[j^[ installation procedure is complete, a restart may be required. If a restart is not required, Mobile Connect will launch automatically. If your computer restarts, launch Mobile Connect application by clicking on the Mobile Connect desktop icon. *$J^[Æhijj_c[CeX_b[9edd[Yjhkdi"_jm_bbY^[Ya\eh_dYecfWj_Xb[ Wffb_YWj_edi$E\j[dj^[i[Wh[kj_b_jofhe]hWciikffb_[ZXooekh Wi-Fi device or laptop vendor. Mobile Connect will replace these programs, so it is safe to stop them from running by pressing the Ijef7bbXkjjed$EdY[Wbbj^[_dYecfWj_Xb[Wffb_YWj_ediWh[ijeff[Z" Wii^emd_dj^[m_dZemX[bem"Yb_YaEAjeYedj_dk[$ +$CeX_b[9edd[Yjm_bbWbiefhecfjoekje_cfehjM_#<_fheÆb[i\hec oekh[n_ij_d]Yecfkj[hYedÆ]khWj_ed$J^_iWbbemi_jjecWdW][Wbb your wireless connections. If you would like Mobile Connect to _cfehjoekhM_#<_d[jmehafheÆb[iWdZi[Ykh_joa[oi"Yb_YaO[iWdZ \ebbemj^[ediYh[[d_dijhkYj_edi_dj^[M_#<_FheÆb[?cfehjM_pWhZ$ Choosing/installing the Turbo Card driver '$:kh_d]j^[Æhijhkd"CeX_b[9edd[Yjm_bbfhecfjoekjei[b[YjWZ[l_Y[ j^hek]^j^[:[l_Y[I[b[Yj_edM_pWhZ$9b_YaCeX_b[?dj[hd[j\hecj^[ manufacturer list, and X720 from the model list. 2. Mobile Connect will ask if you have installed the Turbo Card before. I_dY[j^_i_ioekhÆhijj_c["oeki^ekbZYb_YaDeWdZYedj_dk[ with Next. 3. Mobile Connect will then install drivers for the Turbo Card. Follow the onscreen instructions and click Next. *$EdY[CeX_b[9edd[Yj^WiÆd_i^[Z_dijWbb_d]j^[Zh_l[hi"_jm_bbfhecfj you to insert the Turbo Card into your computer’s ExpressCard slot. Hold the card by the black antenna stub with the Mobile Connect label facing up. Firmly push the Turbo Card into the ExpressCard slot, but do not force it in, as this may damage the card’s connectors. Remember to remove any shipping material or temporary placeholder cards your laptop vendor may have left in the card slot. When Microsoft® Windows®_d\ehcioekm_j^Wc[iiW][\hecj^[Ioij[c Tray that the Turbo Card has been installed and is ready to use, you can click Next. +$EdY[oek^Wl[YedÆhc[ZC_Yheie\jM_dZemi^WiijWj[Zj^[Z[l_Y[ _ih[WZojeki["i[b[YjO[iWdZYb_YaD[nj$ 6. Finalize the installation by clicking Finish. If the system did not detect the Turbo Card, you can use the Back button to retry the installation of the driver. Activating your Turbo Card '$Demj^Wjj^[JkhXe9WhZ_iYedÆ]kh[Z\ehki[m_j^oekhYecfkj[h" Mobile Connect should show its main program window. Click the Tools Menu button. It is shaped like a small wrench. From this, select Activation Wizard. (Note that the Activation Wizard menu option may take a few minutes to become selectable.) ($J^[7Yj_lWj_edM_pWhZm_bbfhecfjoekje[dj[hoekhKdbeYaA[o$ Jof[j^[i_n#Z_]_jdkcX[h_djej^[Æ[bZfhel_Z[ZWdZYb_YaD[nj$ 3. The Activation Wizard will then prompt you to enter your Mobile :_h[YjehoDkcX[hWdZCeX_b[IjWj_ed?:$;dj[hj^[i[jmedkcX[hi _djej^[Æ[bZifhel_Z[Zm_j^ekjifWY[iehfkdYjkWj_ed$ J^[i[?:dkcX[hiWh[j^[dkcX[hioekmhej[ZemdWjj^[X_dd_d]e\j^_i]k_Z[$ *$CeX_b[9edd[Yjm_bbWjj[cfjjeWYj_lWj[oekhJkhXe9WhZ$EdY[ ikYY[ii\kb"oekm_bbi[[j^[c[iiW][m_dZemX[bem$OekWh[dem ready to connect to the network. Making a connection To connect to the Internet, simply press the Connect button on the Mobile Connect main program window. G D F B E A C To disconnect, click the Connect button again. The Mobile Connect main program window lets you view available d[jmehaiWdZ[ijWXb_i^Yedd[Yj_edi$Iec[e\j^[a[o_dZ_YWjehiWdZ buttons include: A. Connect This button will make a connection to the wireless network. By default, it will connect to the high speed mobile network. When you’re ready to disconnect, click it again. B. Signal strength This graph display shows the strength of the wireless network signal. C. Show available networks This button will open the Available Networks window, which displays both mobile high speed and core network connections as well as Wi-Fi networks. D. Status display This text display alternates between showing what networks are available and the status of the current connection. E. Connection timer This text display shows the length of the current connection. F. Minimize and Close buttons These buttons allow you to minimize the Mobile Connect program, close m_dZemijej^[M_dZemiIoij[cJhWoehYbei[j^[fhe]hWcWbje][j^[h$ G. Tools menu J^_iXkjjedef[diWc[dkjei[b[YjlWh_ekiYedÆ]khWj_edefj_edi$ Use it to create your own Wi-Fi networks or reactivate your Turbo Card. Inserting and removing the Turbo Card from your computer. 8[\eh[oek_di[hjj^[JkhXe9WhZ_djeoekhYecfkj[h"oekckijÆhij install the Mobile Connect software application then choose and install the Turbo Card software driver. If you haven’t already done this, you i^ekbZZeiedem$EdY[j^[CeX_b[9edd[Yjie\jmWh[_i_dijWbb[Z"j^[ Turbo Card can be inserted or removed from your computer at any time using these instructions. It is recommended to remove the Turbo Card when transporting your computer because the Turbo Card antenna stub is exposed outside the YedÆd[ie\oekhbWfjef$ To insert the card ?di[hjj^[JkhXe9WhZ_djej^[;nfh[ii9WhZibej$ J^[Yecfkj[hm_bbX[[f$ IjWhjCeX_b[9edd[Yj\hecj^[Z[iajef$ J^[JkhXe9WhZ_ifem[h[Zedm^[d_di[hj[Z$ To remove the card :_iYedd[YjWdZgk_jCeX_b[9edd[Yj$ H[cel[j^[JkhXe9WhZ\hecj^[;nfh[ii9WhZibej$ J^[Yecfkj[hm_bbX[[f$ Troubleshooting Below is a list of common error messages and possible solutions regarding the use of your Turbo Card. SYMPTOMS SOLUTION Intermittent connectivity and/or low throughput. Ef[dj^[Wdj[ddWjej^[kfh_]^jfei_j_edehh[eh_[dj or relocate the entire computer to a different location. Bell Core Network or Bell >_]^If[[ZD[jmehaZe[idej i^em_dj^[I^em7lW_bWXb[ Networks display, I[hl_Y[cWodejX[WlW_bWXb[_doekhbeYWj_ed$ Relocate the computer to a different location. Coverage maps are available on bell.ca/coverage and/or J^[B;:_dZ_YWjehedj^[ Turbo Card glows red. and/or J^[d[jmehacWoX[kdWlW_bWXb[Zk[jecW_dj[dWdY[$ Try the connection again at a later time. J^[JkhXe9WhZcWodejX[_di[hj[Zfhef[hbo$H[cel[ and reinsert the card into the slot. J^[Zh_l[hi\ehj^[JkhXe9WhZcWodejX[_dijWbb[Z$ Hkdj^[:[l_Y[I[b[Yj_edM_pWhZW]W_dj^hek]^j^[ CeX_b[9edd[YjJeebi%I[jkf>WhZmWh[c[dk"Wi described by this option. J^[Z_ifbWo¼DeM_#<_d[jmeha is available” or only local Wi-Fi networks are shown. OekhYecfkj[hcWodej^Wl[j^[Yehh[Yj^WhZmWh[ drivers for the ExpressCard slot. Contact your system vendor for assistance in installing the correct drivers. When clicking Connect, the c[iiW][¼OekhYedd[Yj_ed attempt to the network failed” is displayed. I[hl_Y[cWodejX[WlW_bWXb[_doekhbeYWj_ed$ Relocate the computer to a different location. Coverage maps are available bell.ca/coverage J^[d[jmehacWoX[kdWlW_bWXb[Zk[jecW_dj[dWdY[$ Try the connection again at a later time. J^[JkhXe9WhZcWodejX[WYj_lWj[Zehj^[f^ed[ number supplied may be incorrect. First, attempt the Activation Wizard process again, as described in this Getting started guide. If this does not resolve the problem, contact Bell Client Care. Note: Bell Turbo Cards do not need login credentials. These are generated internally by the Activation Wizard. If you are prompted to check the login username and password, these remain blank for the Turbo Card. Troubleshooting SYMPTOMS :kh_d]j^[:[l_Y[I[b[Yj_ed Wizard process, the message ¼J^[if[Y_Æ[Zfehj_idej available” is displayed. SOLUTION J^[JkhXe9WhZcWodejX[_di[hj[Zfhef[hbo$ H[cel[WdZÆhcboh[_di[hjj^[YWhZ_djej^[ibej$ and/or J^[Zh_l[hi\ehj^[JkhXe9WhZcWodejX[_dijWbb[Z$ Hkdj^[:[l_Y[I[b[Yj_edM_pWhZW]W_dj^hek]^j^[ CeX_b[9edd[YjJeebi%I[jkf>WhZmWh[c[dkWi described in this guide. J^[B;:_dZ_YWjehedj^[ Turbo Card is not lit. OekhYecfkj[hcWodej^Wl[j^[Yehh[Yj^WhZmWh[ drivers for the ExpressCard slot. Contact your system vendor for assistance in installing the correct drivers. J^[B;:_dZ_YWjehedj^[ Turbo Card is not lit. H[cel[WdZÆhcboh[_di[hjj^[JkhXe9WhZ_dje the slot. I^kjZemdWdZh[ijWhjj^[Yecfkj[h$ J^[B;:_dZ_YWjehedj^[JkhXe Card glows orange. ?\j^[WXel[WYj_ediZedejh[iebl[j^_ifheXb[c" contact Bell Client Care. OekcWoWbieYedjWYj8[bbM_h[b[ii:WjWIkffehjWj0 1 877 DATA-123 (328-2123) Using a Macintosh with the Turbo Card The Turbo Card can also be used with a Macintosh computer. To do so, use the Mobile Connect for Macintosh application included on the supplied CD to activate and manage your connections. Mobile Connect for Macintosh: Mobile Connect for Macintosh is a full-featured connection manager that supports the Turbo Card. To install Mobile Connect, insert the CD and open the disc on your Macintosh desktop Finder. Open the MobileConnectMac folder and drag the Mobile Connect icon to a suitable location on your hard drive. You can also drag the icon onto your Dock in order to launch Mobile Connect quicker. When you first launch the program, Mobile Connect for Macintosh will prompt you with instructions, asking you to select a device. Choose the X720. To activate the Turbo Card, select Activation Assistant from Mobile Connect’s Tools menu. Ensure you have your Mobile Directory Number (MDN), phone number and Unlock Key ready. To connect to the Turbo Card, click Connect in Mobile Connect’s main window. (1) Based on total square kms of the 1xEVDO network vs HSPA coverage as of March 5, 2009. ©2009 Novatel Wireless Inc. All rights reserved. Merlin, MobiLink and the Novatel Wireless logo are all trademarks of Novatel Wireless Inc. ExpressCard is a trademark of PCMCIA. All other brands and product names are trademarks of their respective holders. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. Manufactured under U.S. Patent No. 5129098. System requirements for laptops: Microsoft Windows 2000 or XP operating system, 1 Type II ExpressCard® slot, 2 free COM ports, I/O resources: 1 IRQ, 4096 bytes of I/O space, CD-ROM drive. Licensed by QUALCOMM® Incorporated under one or more of the following United States Patents and/or their counterparts in other nations: 4,901,307 5,490,165 5,056,109 5,504,773 5,101,501 5,506,865 5,109,390 5,511,073 5,228,054 5,535,239 5,267,261 5,544,196 5,267,262 5,568,483 5,337,338 5,600,754 5,414,796 5,657,420 5,416,797 5,659,569 5,710,784 5,778,338. Patents Pending.