Billion Electric Company 7800(N) Network Router User Manual
Telecommunication Systems Division
®
DP5000-Series
Telephone User Guide
October 2010
Important!
Toshiba Telecommunication Systems Division sells its products through
Authorized Dealers. Our Dealers are certified in Sales and Technical
Training for Toshiba products, and focus on providing the best possible customer experience. Dealer services include: network assessments, product recommendations, installations, and ongoing technical and sales support. Before making any changes or updates to their Toshiba
Telecom product (hardware or software), Toshiba advises Businesses to contact their System's installing Dealer or an Authorized Toshiba
Dealer in their area.
To locate a Toshiba Telecom dealer, visit: www.telecom.toshiba.com
Publication Information
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant.
DP5000-UG-VC
Version C.2, October 2010
© Copyright 2007~2009
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material.
Strata is a registered trademark of Toshiba Corporation.
Stratagy is a registered trademark of Toshiba America
Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the property of their respective owners.
CAUTION!
Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone's rubber feet. The color of the rubber may transfer to the desk or mounting surface.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS TELECOMMUNICATION SYSTEMS PRODUCT OR OTHERWISE MADE
AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE
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FROM WHICH YOU OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR
DISTRIBUTION THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.
1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the
Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the
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DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD
PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS
TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET
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YOU.
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REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
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OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.
6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.
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United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or order, is prohibited.
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9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and
Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights therein are restricted pursuant to, the vendor’s commercial license.
10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.
11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with rights to enforce the Agreement with respect to supplier’s software.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU
FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
DSD 020905
5932
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
End-User Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by
Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user of any additional warranty provisions in writing.
This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by
TAIS and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunction by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30) days after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS,
INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or extension is effective unless it is in writing and signed by the Vice President and General Manager,
Telecommunication Systems Division.
WARRANTIES FOR NON-TOSHIBA BRANDED THIRD PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To provide this value to our customers at the most optimal prices, we offer both
Toshiba-branded and third-party manufactured products that support our Toshiba Strata CIX product portfolio. Similar to other resellers of software, hardware and peripherals, these thirdparty manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba-branded products. Customers should note that third-party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba.
Customers should consult their product documentation for third-party warranty information specific to third-party products. More information may also be available in some cases from the manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically test or guarantee that the third-party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in connection with such third party products or services. If you have questions about compatibility, we recommend and encourage you to contact the third-party software, hardware and peripheral product manufacturer directly.
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Contents
Strata CIX DP5000-series Telephone UG 10/10 i
ii
Contents
Chapter 3 – Feature Operations
Full Duplex Speakerphone Environment Setup
Chapter 3 – Feature Operations
Strata CIX DP5000-series Telephone UG 10/10
Contents
Chapter 3 – Feature Operations
Strata CIX DP5000-series Telephone UG 10/10 iii
iv
Contents
Chapter 4 – ADM/DSS Console
Strata CIX DP5000-series Telephone UG 10/10
Contents
Chapter 5 – Headset and Handset Operation
Chapter 5 – Headset and Handset Operation
Setting/Changing a Programmable Feature Button’s Function ......................................87
Chapter 7 – Administrator Programming
Call Waiting and Camp-on Ring Tone Over Handset/Headset Option........................103
Strata CIX DP5000-series Telephone UG 10/10 v
vi
Contents
Appendix A – References
Step 2: Connect Cordless Telephone to DP5000-series Telephone ................................104
Appendix B – Hardware Connections
Appendix C – Centrex Application
Strata CIX DP5000-series Telephone UG 10/10
Introduction
This user guide describes how to use the Toshiba DP5000-series telephones with the
Strata CIX1200, CIX670, CIX200, CIX100, CIX100-S, and CIX40 telephone systems. These include:
• Strata DP5000-series digital telephones shown in
• Strata Digital Add-on Modules.
• Strata Direct Station Selection (DSS) console.
Note
Telephones and ADM models that include “1” in the model number are models that support the backlight feature.
Organization
•
Chapter 1 – The Grand Tour provides an overview DP5000 digital telephones.
•
Chapter 2 – The Basics covers the basic telephone functions.
•
Chapter 3 – Feature Operations includes an explanation of Soft Key operations,
an alphabetical feature list and LCD information.
•
Chapter 4 – ADM/DSS Console explains features and functions of the Add-on
modules.
•
Chapter 5 – Headset and Handset Operation explains the interactions of these
accessories with the DP5000-series telephones.
•
Chapter 6 – User Programming explains how to program the Programmable
Feature Buttons, such as setting One Touch buttons, changing Personal Speed Dial numbers, as well as other user programmable functions.
•
Chapter 7 – Administrator Programming explains features and functions to be
performed by an Administrator.
Strata CIX DP5000-series Telephone UG 10/10 vii
Introduction
How to Use This Guide
•
includes tables that support procedures in the Basic and
Feature Operation chapters.
•
Appendix B – Hardware Connections
includes tilt angles and telephone wiring
diagrams.
•
Appendix C – Centrex Application
describes the Centrex features which may be
available with your Strata CIX system.
How to Use This Guide
This guide provides in-depth instructions for the DP5000-series telephones and their features. Most telephone users can use the “Strata CIX DP5000-series Quick
Reference Guide” instead of this guide.
Conventions
Note
Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items.
Important!
Calls attention to important instructions or information.
CAUTION!
Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.
WARNING! Alerts you when the given task could cause personal injury or death.
Conventions
[DN]
Description
Represents any Directory Number button, also known as an extension or intercom number.
Telephones can have multiple extensions. Incoming calls ring extensions bottom to top.
viii
Strata CIX DP5000-series Telephone UG 10/10
Introduction
How to Use This Guide
Conventions
[PDN]
[SDN]
[PhDN]
Arial Bold
Courier
Arial
“Type”
“Press”
Plus (+)
Tilde (~)
Start > Settings >
Printers
See Figure 10
Description
Represents any Primary Directory Number button (the extension number for the telephone).
Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN.
Represents any Phantom Directory Number button (an additional DN).
Represent telephone buttons.
Shows a computer keyboard entry or screen display.
Represents LCD displays, tokens or custom IVR functions.
Indicates entry of a string of text.
Indicates entry of a single key. For example: Type prog then press Enter.
Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry.
Example: Esc+ Enter. Entries with spaces between them show a sequential entry. Example: # 5.
Means “through.” Example: 350~640 Hz frequency range.
Denotes a procedure.
Denotes the step in a one-step procedure.
Denotes a progression of buttons and/or menu options on the screen you should select.
Grey/Blue words within the printed text denote crossreferences. In the electronic version of this document
(Library CD-ROM or FYI Internet download), crossreferences appear in blue hypertext.
Strata CIX DP5000-series Telephone UG 10/10 ix
Introduction
Related Documents/Media
Related Documents/Media
Note
Some documents listed here may appear in different versions on the electronically or in print. To find the most current version, check the version/ date in the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata CIX General Description
• Strata CIX DP5000-series Telephone Quick Reference Guide
• Strata CIX Installation and Maintenance Manual
• Strata CIX Programming Manual - Volume 1
• Strata CIX My Phone Manager User Guide
x
Strata CIX DP5000-series Telephone UG 10/10
The Grand Tour
1
Overview
The DP5000-series digital telephones connected to a Strata CIX telephone system include a wide selection of digital telephone models and matching digital add-on modules and a 60-button DSS Console. See
for more details.
Through dynamic soft key assignments, the LCD telephones provide easy access to frequently-used features by prompting specific tasks, providing Outside Line
Identification, User Name/Number, Call Duration, Date/Time of Day displays, and
Name and number displays of incoming callers.
The speakerphone on these telephones enables you to place and receive calls without lifting the handset.
The LCD telephones with 10 and 20 buttons are available with LCD backlight. To change the backlight settings, refer to
Chapter 3 – Feature Operations .
Strata CIX DP5000-series Telephone UG 10/10
1
2
The Grand Tour
Overview
Table 1 DP5000 Series Digital Telephones
Description Image
Digital Single Line Telephone:
• On hook dialing
• Headset I/F
• Ringing LED
• Non-display
10 Button Digital Telephone:
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
• Non-display
10 Button Digital Telephone:
• 4 line LCD with back light option
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
Strata CIX DP5000-series Telephone UG 10/10
Table 1
DP5000 Series Digital Telephones (continued)
Description Image
20 Button Digital Telephone:
• 4 line LCD with back light option
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
20 Button with Electronic LCD Labels:
• 9 line LCD with back light
• Half duplex and Full duplex
Speakerphone options
• Dedicated call history button
• Headset I/F
• Ringing LED
The Grand Tour
Overview
Strata CIX DP5000-series Telephone UG 10/10
3
4
The Grand Tour
Overview
The DP5000-series telephone upgrade options include:
Table 2 DP5000 Series Add-on Modules
Description Image
10 Button ADM for DP5000-series
• LCD programmable key strip with back light
20 Button ADM for DP5000-series
• Paper Key Strip
60 Button DSS for DP5000-series
• Paper Key Strip
Strata CIX DP5000-series Telephone UG 10/10
The Grand Tour
DP5000-series Telephone Overview
DP5000-series Telephone Overview
The illustration of the DP5000-series telephone shown below gives a general idea of the basic attributes found on most of these telephones. The positioning of the buttons varies per telephone model.
A
B
C
D
E
F
G
H
I
K
20 Programmable Feature Buttons 4-Line LCD Telephone
Legend
A. Status LED (message and ringing)
B. LCD Display
C. Softkeys
D. Programmable Feature Buttons
E.
Message Waiting LED Button
F.
Microphone LED Button
G.
Speaker LED Button
H. Volume
I.
Hold Button
J.
Microphone
K. Tilt stand
J
Strata CIX DP5000-series Telephone UG 10/10
5
The Grand Tour
DP5000-series Telephone Overview
Fixed Buttons
The fixed buttons on the dial pad help perform standard functions quickly and easily.
Layouts
Fixed buttons are laid out differently on the DP5000-series telephones.
Single Line Telephone 9-line LCD Telephone
Fixed buttons are located below the dial pad.
6
10 and 20 Button 4-line LCD Telephones
Fixed buttons are located on either side of the dial pad.
Strata CIX DP5000-series Telephone UG 10/10
The Grand Tour
DP5000-series Telephone Overview
Table 3
The Fixed buttons are described below.
Fixed Button Definitions
Button Definitions
Message (Msg): When Msg LED flashes, press
Msg to call back the station or voice mail device that activated the LED. This is the telephone’s [PDN] message waiting button.
Important!
Red LED must be on in order for button to function.
Microphone (Mic/Mute) button toggles between Mic and Mute. When
Mic key is lit, handsfree communication is supported, when Mic is pressed again and light is off, Mute is enabled on the microphone in the telephone and the microphone in the handset.
Speaker: Press to toggle the speaker ON/OFF. When red Speaker LED is lit handsfree communications is supported.
To start a handsfree conversation; press the Speaker button, this turns the red Speaker LED on. To terminate this call press the Speaker button again (Speaker LED off).
During a handset conversation, press the Speaker button to start hands-free communications (red Speaker LED on). Press the Speaker button again to transfer the conversation back to the handset (Speaker
LED off).
Press and release the volume control bar to adjust volume levels. See
Important!
Continuously holding the volume button (up or down) does not change the volume. It is adjusted on a per press basis.
Spdial
Redial
Press
Spdial
and enter 3-digit Speed dial access code. Speed dial access codes must be setup before they can be accessed. See
.
Press
Redial
to dial the last telephone number called (internal or external).
If you have Automatic Line Selection, lift the handset first.
Strata CIX DP5000-series Telephone UG 10/10
7
8
The Grand Tour
DP5000-series Telephone Overview
Table 3
Fixed Button Definitions (continued)
Button
Cnf/Trn
(Conference/Transfer)
Hold
Definitions
Press
Cnf/Trn
to add internal or external parties to a conference call (up to 8 parties).
Press
Cnf/Trn
and enter a number to transfer a call to another party (on the CIX system).
Press
Hold
to place an internal or external call on hold.
Press
Hold Hold
to place an internal or external call on Exclusive hold.
If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call.
Programmable Feature Buttons
Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis.
for a list of
Programmable Feature Buttons.
Note
Programmable Feature Buttons are numbered bottom to top, left to right
(shown right).
Key Strip
The key strips on the DP5000-series telephones and add-on modules are either electronic
(programmable) or paper (refer to
).
10
09
08
07
06
05
04
03
02
01
15
14
13
12
11
20
19
18
17
16
Programmable Feature Button
Layout
Strata CIX DP5000-series Telephone UG 10/10
The Grand Tour
LCD
LCD
If your telephone has an LCD, use this section to learn more about its functions.
9-Line LCD Display
The LCD on the 9-Line LCD telephone (shown below) in idle state shows:
Top to Bottom
Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number.
Line 2 will show the Date and time.
Line 3 will show information related to your telephone set: VM New/Saved messages,
Call Forward, or if a certain feature is enabled on your telephone set.
A plus sign + on the LCD indicates there is more data to display. Press
SCRL
to advance through the information.
Lines 4~8 will indicate Programmable Feature Button labels.
Line 9 will display the Soft Keys (See
).
Shift Button – toggles between Programmable
Feature Buttons 1~10 and 11~20.
Strata CIX DP5000-series Telephone UG 10/10
Hist Button – Press Hist button when phone is idle to access Caller ID history.
9
10
The Grand Tour
Soft Keys
4-Line LCD Display
The LCD in it's idle state (shown right) displays:
Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number.
Line 2 will show the Date and time.
Line 3 will show information related to your telephone set: VM New/Saved
DP5000 4-line LCD display in Idle Mode
messages, Call Forward, or if a certain feature is enabled on your telephone set.
A plus sign + on the LCD indicates there is more data to display. Press
NEXT
to advance through the information.
Line 4 will display the soft keys available in idle state. Press
DSPLY
to switch from the Call Forward display to the User Name display.
Soft Keys
Softkeys (SK1 - SK4) refer to the four buttons directly below the LCD screen
(shown right). Soft Keys dynamically change their functions and label depending on the state of the telephone.
The dynamic feature associated with the
Soft Key is displayed on the bottom line of the LCD display directly above each
Soft Key button.
SK1 SK2 SK3 SK4
Strata CIX DP5000-series Telephone UG 10/10
The Basics
2
This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to all telephone models, except when noted otherwise.
Customizing Your Telephone
Volume Control
Note
The Volume Control instructions for the Single Line Telephone are on the next page.
To adjust the handset volume
Press the
Vol
to increase volume and
Vol
to decrease volume during the call.
When you hang up, the volume returns to the default setting.
To adjust the speaker volume for internal/external calls and background music
1. Press
Spkr
.
2. Press an extension button - you hear dial tone.
3. Press the
Vol
to increase volume and
Vol
to decrease volume. This volume setting applies to all calls until changed.
To adjust Ring Tone, Hands free Answerback and Speaker Off-hook Call
Announce
Make sure the telephone is idle and the handset is on-hook. Press the
Vol
to increase volume and
Vol
to decrease volume. This adjusts volume for your telephone’s ring tone, Hands free Answerback and Speaker Off-hook Call
Announce simultaneously.
Strata CIX DP5000-series Telephone UG 10/10
11
12
The Basics
Customizing Your Telephone
To adjust handset Beep Tone
1. With the handset off-hook, dial the Beep Tone Adjustment Code
#6101
(default code). You hear busy tone.
2. Press
Vol
or
Vol
to reach the desired level.
Volume Control for the Single Line Telephone
Press the
Vol
to increase volume and
Vol
to decrease volume during it.
To adjust the handset volume
Press the
Vol
to increase volume and
Vol
to decrease volume during the call.
When you hang up, the volume returns to the default setting.
To adjust the speaker volume for internal/external calls and background music
1. Press
Spkr
.
2. Press an extension button - you hear dial tone.
3. Press the
Vol
to increase volume and
Vol
to decrease volume. This volume setting applies to all calls until changed.
To adjust Ring Tone
Make sure the telephone is idle and the handset is on-hook. Press the Vol s to increase volume and Vol t to decrease volume.
Strata CIX DP5000-series Telephone UG 10/10
The Basics
Customizing Your Telephone
LCD Contrast
Available on backlit telephones and backlit add-on module.
To adjust the LCD contrast on the backlit telephones
1. Press and hold down the
Mic
button.
2. Press and release
Vol
or
Vol
repeatedly.
Note
Holding the Vol button does not continue to change the setting. The button must be pressed for each step of contrast change.
To adjust the LCD contrast on the Add-on Module
1. Press
Hold
+
3
+
6
+
9
(simultaneously).
2. Press
Contrast +
button to increase contrast.
3. Press
Contrast -
button to decrease contrast.
4. Lift the handset off-hook / on-hook to save settings.
Note
Holding the softkey does not continue to change the setting. The softkey must be pressed for each step of contrast change
Brightness Control
Available on backlit telephones and backlit add-on module.
To change the LCD back light brightness
1. Press
Hold
+
3
+
6
+
9
(simultaneously).
2. Press
Bright
softkey to increase brightness.
3. Press
Dim
softkey to decrease brightness.
4. Lift the handset off-hook / on-hook to save the settings.
Note
Use the
Bright
and
Dim
buttons in steps 2 and 3 on the 10 button LCD Add-on
Module.
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The Basics
Customizing Your Telephone
Backlight On/Off
Available on backlit telephones and backlit add-on module.
To change Backlight Settings
1. Press
Hold
+
3
+
6
+
9
(simultaneously).
2. Press the
Mic
button.
3. Use table below to choose preferred settings.
4. Press
Hold
to save settings
Table 4 Backlight Settings
On
On
On
Off
Off
Off
Off
Off
Off
Off
Off
FB4
On
On
On
On
On
Off
Off
Off
On
On
On
On
Off
Off
Off
Off
FB3
On
On
On
On
Off
On
Off
Off
On
On
Off
Off
On
On
Off
Off
FB2
On
On
Off
Off
On
Off
On
Off
On
Off
On
Off
On
Off
On
Off
FB1
On
Off
On
Off
On
Meaning
Always On
Delay (in Seconds)
None
Synchronized 300
Synchronized 240
Synchronized
Synchronized
180
160
Synchronized
Synchronized
Synchronized
Synchronized
Synchronized
Synchronized
Synchronized
Synchronized
Synchronized
Synchronized
Always Off
140
120
100
80
60
50
40
30 (Default)
20
10
None
Note
FB1 is the lower left key, FB2 in the next up, FB3 is above FB2, and FB4 is above FB3.
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The Basics
Keystrip Labels
Keystrip Labels
Available on 9 Line LCD telephone and 10 Button LCD Add-on Module
To program LCD Keystrip Labels
1. Dial
#9876
(or press the flexible
Program
button)
2. Press the
Speaker
button.
3. Press the button you wish to label.
4. Use the dialpad to enter the label.
5. Press the button labeled in step 3 to save the setting.
6. To label another button, repeat steps 3-5.
7. To exit User Programming mode lift the handset off-hook / on-hook.
Ring Tones
To set distinctive ringing
1. Press
#9876
to enter User Programming Mode.
2. Press a
Line
or extension button. The LED is steady green.
3. You can press
Hold
to switch between internal and external pitch. (Internal = station calls within your system; external = outside line calls.)
4. Enter the two-digit pitch number (see
).
5. Press the same button that you pressed in Step 2 (
Line
or extension). Two beeps is a confirmation tone and “DATA PROGRAMMED” displays on your LCD.
6. Lift the handset off-hook/on-hook to save settings.
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The Basics
Ring Tones
Table 5
12
13
14
15
Tone No.
01
02
11
16
17
18
Internal and External Call Ringing Tones
Frequency and Cadence
500 Hz 1 sec. On, 3 sec. Off, repeat
1300 Hz 1 sec. On, 1 sec. Off, repeat
500/640 Hz 1 sec. On, 3 sec. Off, repeat
500/640 Hz 1 sec. On, 1 sec. Off, repeat
860/1180 Hz 1 sec. On, 3 sec. Off, repeat
860/1180 Hz 1 sec. On, 1 sec. Off, repeat
1300/1780 Hz 1 sec. On, 3 sec. Off, repeat
1300/1780 Hz 1 sec. On, 1 sec. Off, repeat
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat
Dial Pad and Button Beeps
Digital telephones can emit a “beep” whenever a dial pad or feature button is pressed.
The “beeps” are On by default. Follow these steps to turn the “beeps” On or Off.
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
0
.
3. Press Programmable Feature Button 1 (FB1) to toggle On/Off.
FB1, LED On: buttons beep.
FB1, LED Off: buttons do not beep.
4. Press
Hold
to set the option.
5. You must also go off-hook, then on-hook to exit the program mode.
For Single Line Telephone
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
0 1
.
3. Press
Msg
to toggle On/Off.
Msg LED On: buttons beep.
Msg LED Off: buttons do not beep.
4. Press
Hold
to set the option.
5. You must also go off-hook, then on-hook to exit the program mode.
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The Basics
Ring Tones
Speakerphone/Microphone Sensitivity Adjustment
When you are using the speakerphone, high ambient noise levels may cause the party you are talking with to be to cut off frequently. If this happens, follow these steps to lower the sensitivity of the microphone on a DP5000-series telephone. The default is normal sensitivity.
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
0
.
3. Press Programmable Feature Button 3 (FB3) to toggle On/Off.
FB3, LED On: Lower sensitivity
FB3, LED Off: Normal sensitivity
4. Press
Hold
to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Full Duplex Speakerphone Environment Setup
(DP5130-FDSL)
The DP5130-FSDL has a powerful integrated full duplex speakerphone that provides bi-directional voice transmission, allowing simultaneous talk. The microphone is located on the front right side of the telephone, so all objects need to be kept well clear of that area to ensure there are no reflections that might generate an echo or other feedback. In a full duplex speakerphone environment, a number of conditions including room acoustics, network conditions, or the other party’s equipment can induce echo, a short silence, or clipped speech, so it is important to use the following recommendations for optimal performance.
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The Basics
Ring Tones
Recommended Environment for Optimal Performance
• Keep objects, for example; books, equipment or walls, away from the front and sides of the telephone.
• Keep telephone away from noise sources (e.g. PC fan).
• For small, enclosed office environments that have acoustical reflection, it may be necessary to select the lower speakerphone/microphone sensitivity setting (as shown above).
• The DP5130-FSDL is not recommended for very small rooms, which tend to have higher acoustical reflection and can result in echo or feedback. For this room environment, please consider the DP5130-SDL model (half duplex speakerphone).
• When using a SIP Trunk backbone Toshiba recommends the IP5131-SDL model, which is optimized for a full IP environment.
Key Considerations for Better Call Quality
• The powerful built-in echo canceller is constantly adjusting to its environment, providing optimal performance. For the first few seconds of a call, only one side should speak at a time as the echo canceller optimizes for its environment.
• For best performance, users should speak in front or slightly to the side of the telephone.
• In a full duplex environment, it is important that both sides speak at similar voice volume levels. If you hear clipped speech on your side, please speaker louder and/ or move closer to the microphone so that your speech is properly identified by the echo canceller.
If you hear clipped speech from the other side, please ask them to speak louder and/or move closer to the microphone. The DP5000 Series provides a wide range of volume steps, so you can also lower your volume setting 3 to 7 steps to better match the voice levels.
• The echo canceller is constantly optimizing, so it is important not to move the telephone while in use. Furthermore, do not move paper or other objects near the microphone area during the call, which could generate a loud noise or cause an echo to be transmitted to the other side.
• Should an echo occur, simply pause a moment to allow the echo canceller to readjust. Continue to follow the steps above for better call quality.
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Strata CIX DP5000-series Telephone UG 10/10
The Basics
Telephone Terminology
Telephone Terminology
When making or receiving calls on your DP5000-series telephone you may experience one or more of the following call features depending on how your telephone is configured.
•
Line – is synonymous with trunk which is the line that connects you to the PSTN
(Public Switched Telephone Network). Line can be:
• a button on your telephone set designated for outgoing calls
• your DN button followed by dialing 9.
•
Automatic Line Selection (ALS) – ALS is engaged on outgoing calls. Lift the
handset or press
Spkr
to hear dial tone, the steady green Line LED indicates ALS in enabled. The second line of the LCD will display the method of dialing available, followed by the digits dialed.
•
Ringing Line Preference – Answer any incoming call by lifting the handset or
pressing
Spkr
. There is no need to press the ringing line button to answer the call when ringing line preference is enabled.
•
Tone First Signaling – Internal incoming calls only: telephone rings in standard
ring tone, lift handset or press
Spkr
to answer call.
•
Voice First Signaling – Internal incoming calls only: a long tone is heard,
followed by the caller's voice, this will automatically engage the
Spkr
to allow for hands free communications. Lift the handset if desired (for privacy). When Voice
First Signaling is enabled the telephone does not ring on internal incoming calls.
•
Hot Dialing – Dial a telephone number from the dialpad, the telephone
automatically selects a line, shown with a green LED, and turns on the Spkr and
Mic LED's. When Hot Dialing is not turned on the handset should be lifted or Sprk should be pressed in order to make a call.
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The Basics
Making a Call
Making a Call
There are three ways to originate a call from the telephone:
Handset
1. To make a call, lift the handset, then dial the number.
A line may be automatically selected or choose a line manually. Dial tone is heard through the handset. The Speaker and Microphone LEDs do not light.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the handset.
2. When connected, continue using the handset or switch to speakerphone by holding down
Spkr
and placing the handset in the cradle.
Spkr Button
1. To make a call, press
Spkr
.
A line may be selected automatically or choose a line manually. The extension or
Line
button lights (depending on system programming). Dial tone is heard through the speaker. The Speaker and Microphone LEDs light.
2. Dial the number.
Digits display as they are dialed. Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker.
3. When connected, continue using the speakerphone or lift the handset to continue the conversation.
Hot Dialing
1. To make a call using Hot Dialing, start dialing the number.
The extension button, Spkr and Mic LEDs light. Digits display as they are dialed.
Call progress tones (Ringback Tone, Busy Tone, etc.) are heard through the speaker.
2. When connected, continue using the speakerphone or lift the handset to continue the conversation.
Strata CIX DP5000-series Telephone UG 10/10
The Basics
Making a Call
Dial by Name Directory
This feature is supported on DP5000-series telephones with an LCD display running on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory.
To access the Directory
1. Press
DIR
soft key (shown right).
Select Directory menu appears.
TOM EDISON
APR 05 WEDNESDAY
NO.2004
1:01PM
The soft keys on the Select
Directory are:
My = Personal Speed Dial Names
EXTR = System Speed Dial Names
INTR = Directory Number Names
Dial = Cancel directory, get dial tone.
DIR
4 Line LCD Display
2. Choose the directory you wish to access and use the dial pad to enter the name.
Notes
• If a directory is not selected and a name is entered, all directories will be searched.
• To enter names from the dial pad, press the dial pad button associated with the letter to be entered. Press the button once for the first letter, twice for the second letter, etc. Left and Right Soft Keys are available to move the cursor.
3. Press
Find
to start the directory search.
4. Press
Next
to move forward through the directory.
5. Press
Back
to move backwards through the directory.
6. Press
Call
to connect to the directory entry selected.
On the 9-line LCD Display, press the button next to the displayed name. See figure on following page.
7. Press
Cncl
to quit the directory search.
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The Basics
Making a Call
Press the key next to the displayed name to call that person.
BOB L (PRI)
BOB LAWVER
BILL THOMAS
ONE TOUCH
PICKUP
CFAC
DND
Ext. 4227
NEXT
BRAD FERRIS
BRAD FISHER
BRIAN SMITH
ONE TOUCH
ONE TOUCH
ONE TOUCH
ONE TOUCH
ONE TOUCH
BACK CNCL
Shift
9 Line LCD Display - Dial by Name Screen
Hist
Note
Stick the Toshiba provided “Shift” label under the lower-left button and the
“Hist” label under the lower-right button as shown in the figure above. The stickers are provided in the telephone box.
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The Basics
Answering a Call
Answering a Call
There are several ways to answer a call:
Handset
When the telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line.
... or press the button associated with the ringing line (flashing green LED).
Speaker
When the telephone is programmed for Ringing Line Preference, press
Spkr
and the ringing line is answered.
... or press the button associated with the ringing line (flashing green LED). Once connected, continue using the speakerphone or lift the handset.
Shift Button
Available on a 9-line display telephone only.
If the LCD screen is set to view Buttons 11~20 and a call comes in on Button 1 the phone will ring and Caller ID information will display on the top of the screen, press the “Shift” Button to view Buttons 1~10 and answer the call.
Handsfree Answerback
With speakerphone enabled, the telephone may be programmed for Handsfree
Answerback. The called party hears a single long tone, followed by the caller’s voice.
Begin hands free conversation. If Handsfree Answerback were not programmed, the called party could hear the calling party speak but would not be able to answer them without answering the call manually.
Notes
• The extension LED flashes green, the Microphone LED lights steady red and the
Speaker LED flashes Red.
• In order to perform any additional functions with this call (like a transfer or hold) the call must be properly answered to gain full call control. Perform the same steps you normally would to answer a call: press the Spkr button, the flashing DN button or lift the handset.
• Handsfree MIC setting needs to be enabled by your System Administrator.
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The Basics
On a Call
On a Call
While on a call you can perform the following:
Switching Between Handset and Speakerphone
Press
Spkr
and place the handset on-hook to switch from handset to speakerphone mode.
Take the handset off-hook to switch from speakerphone to handset mode.
Microphone (Mic/Mute) Button
This button toggles between Mic and Mute. When Mic button is lit, handsfree communication is supported, when Mic is pressed again and light is off, Mute is enabled and mutes both the microphone and the handset.
Hold
To place a call on hold, press
Hold
. Your LCD shows the line on hold. The held
Line’s LED flashes green while appearances of the line at other stations flash red.
• To return to the held call, press the flashing held
Line
button.
• If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station.
• If the held party hangs up, the call is released.
• See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
While on a call, press
Hold
twice. That line’s LED flashes green while appearances of the line at other stations are steady red (in use).
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The Basics
On a Call
Automatic Hold
This features enables you to move from one Line button to another Line button without pressing Hold.
Check with your System Administrator to make sure this setting is turned on. If
Automatic Hold is not enabled, calls will drop when moving from one line to another without pressing Hold.
While on a call, press another extension button to receive/originate a new call. The accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes.
Consultation Hold
1. While on a call, press
Cnf/Trn
. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its
Line
button.
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The Basics
On a Call
LED Indicator Details
Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light red or green and flash at varying rates to indicate call status (see
).
Table 6 LED Indicators
LED
Extension In-Use
(access outside line)
Incoming Call
(while ringing)
Hold (outside line) If using
Pooled Line
Grp
, the hold indication is only at the station that places the call on hold.
Hold – Consultation
(during consultation/transfer to another station)
Hold – Exclusive (outside line)
Hold – Recall
(when held call recalls your idle station)
Your Station (Green)
Interval Rates
2 seconds On, 1/8 second Off
— 1/8 second On/Off
—1 second Off
1 second on at 10 pulses/second
4 pulses/second for 1/8 second
On/Off
10 pulses/second
Hold – Exclusive Recall
Internal Call
(while station ringing)
Busy Station Transfer
(outside call transferred to your busy station from a designated station or AA)
After disconnecting first call...
Conference
10 pulses/second
1 second at 2 pulses/second,
1 second at 10 pulses/second
1 second at 2 pulses/second,
1 second at 10 pulses/second
Your extension button flashes 10 pulses/second—1 second Off
4 pulses/second, 1/8 second On/
Off
10 pulses/second
10 pulses/second
Other Station (Red)
steady one second On/Off
1/2 second On/Off steady steady flashes steady
[SDN] red flashing or green ringing
3/4 second on, 1/8 second Off
2 pulses/second steady
Note
LEDs on the telephone flash at different speeds depending on the function
performed. Flash rates can be found under “LED Indicator Details” on page 26
.
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
3
This chapter gives you more details about your DP5000-series telephone’s advanced functions. An alphabetical list of supported features has been compiled in this chapter for fast and easy reference.
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Verified/Non-Verified Account Codes
Verified Account Codes ensure that the system checks the account code you entered against a list created by the System Administrator. If the code is not in the list, the call will not go through.
Non-Verified Account Codes must be a uniform length but any digits are accepted.
Account Codes and Lengths are setup and managed by the System Administrator.
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Feature Operations
Account Code Calls
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding.
To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes has been entered, the number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified code does not match, then re-order tone is heard and the call is rejected.
You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers:
1) 911 2) _______ 3) _______
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Feature Operations
Account Code Calls
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option.
If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
There are two ways to dial using a Voluntary Account Code:
To dial using the Account Code button
Note
This will require a Programmable Feature Button to be programmed on your telephone set with the Account Code feature (#46).
1. After accessing a Central Office (CO) line, press the
Account Code
button.
LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code digit. After the account code is entered, the time indicator is restored to the LCD.
3. If your station is set for Verified Account Codes, you hear a confirmation tone when the code is valid. If the code is invalid, you hear two short tones.
4. Enter the Account Code. Your conversation is not interrupted.
To enter an Account Code using access codes
Note
It’s a good idea to warn the other party that you will be disconnected momentarily when you enter the access code. Once the code is entered, you will be connected again.
1. After accessing a CO line, press
Cnf/Trn
. Once you press
Cnf/Trn
, your call is interrupted; you and the other party cannot hear each other. You will hear feature dial tone.
2. Dial
#46
. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.”
3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time.
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Feature Operations
Advisory Messages
Advisory Messages
Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below. Message numbers 5~9 can be defined by your System Administrator.
6
7
8
3
4
5
9
1
2
Msg No.
0
Characters Displayed
OUT TO LUNCH
IN A MEETING
CALL _____________
BACK AT __________
RETURN ON________
Additional Digits
Directory Number (e.g.,220)
Time (e.g., 1030)
Date (e.g., 10 20)
To set an advisory message
1. Go off-hook or press your extension button to hear dial tone.
2. Press
#411
3. Enter Message number (see table above)
4. Enter additional digits if required.
5. Go on-hook or press
Spkr
to release the line.
To clear the registered message
1. Go off-hook or press your extension button to hear dial tone.
2. Press
#412
.
3. Go on-hook or press
Spkr
to release the line.
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Alarm Notification Button
Alarm Notification Button
The Alarm Notification Button must be setup by your System Administrator on your station.
When the Alarm Notification button displays
Call your System Administrator.
This button stops displaying when the alarm clears or when you press the flashing button. If the alarm has not been cleared the Alarm Notification Button starts flashing every 10 minutes.
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals. The system repeats the redial until the destination is no longer busy. Check with your System
Administrator to see if this feature is setup for your telephone.
Automatic Busy Redial is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialing the number.
To activate Automatic Busy Redial
1. When you reach a busy number, press
Auto Busy Redial
or
Cnf/Trn
+
#441
.
The LED flashes red. You hear confirmation tone.
2. Hang up or press
Spkr
. The system redials, up to five to 20 times, every 30 to 180 seconds (depending on system programming). Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available. The extension and Spkr LEDs flash green.
3. Lift the handset or press
Spkr
and wait for the party to answer. If you do not pick up the handset or press
Spkr
within recall timeout (five to 60 seconds) after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects.
To cancel Automatic Busy Redial
Press
Auto Busy Redial
or extension +
#442
.
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Feature Operations
Automatic Callback
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.
Automatic Callback can place you in queue for an available outside line, if you reach a line group in which all lines are busy. When a station or line becomes available, the system rings your telephone; when you answer the system automatically rings the intended destination. The amount of time the system will wait for an idle destination is set in system programming. Automatic Callback is also known as “CO Line
Queuing.”
To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number, press
Auto Callback
or
4
. Busy tone stops, followed by success tone, then busy tone resumes.
2. Hang up. You can make other calls while waiting.
3. When the called station or outside line becomes idle, your telephone rings and you will see a fast flashing LED.
• If you called a busy station, the extension LED flashes green (incoming call) and the called number displays.
• If you called a busy outside line, the extension LED flashes green (incoming call rate). The seized line’s number displays.
4. Answer within about three rings (can be programmed to ring up to three minutes) to prevent the callback from being cancelled. After you answer, you hear success tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes idle.
If you were attempting to make an outside call, the telephone number is automatically dialed, including the account code or override codes that were used.
To cancel ACB
Press
Auto Callback
or extension button +
#431
.
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Background Music
Background Music
You can set background music over your telephone speaker or over external speakers.
At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/CTX system: the first source is Quiet Tone, all others can be music or recorded information.
To enable background music on your telephone speaker
Press
BGM
. LED turns on.
Or press an extension button +
#490
+ n +
#
, where n is the music source 1~15.
To cancel background music on your telephone speaker
Press
BGM
. LED turns off.
Or press an extension button +
#491
.
To change the BGM source (1~15) assigned to the BGM button
Press an extension button +
#9876
+
BGM
+ n +
BGM
, where n is the music source 1~15.
To enable background music over your external paging speakers
Press an extension button +
#492
+ n +
#
, where n is the music source 1~15.
To cancel background music over your external paging speakers
Press an extension button +
#493
+
Spkr
.
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Feature Operations
Call Forward
Call Forward
There are two types of Call Forwarding that you can set. One is System Call Forward
(set in System Programming) which automatically directs calls to a predefined location, such as Voice Mail. See your System Administrator to determine or change your System Call Forward destination.
The other type is Station Call Forwarding. You can use Station Call Forwarding to replace your System Call Forward destination with a custom Call Forward setting made from your station.
System
System Call Forward directs calls to a destination preset by an Administrator for each telephone, commonly set to voice mail.
To turn on System Call Forward for your telephone, press
#620
. Confirmation tone (three short tones) and display shows “DATA PROGRAMMED.” This indicates the data is set.
To turn off System Call Forward for your telephone, press
#621
. Confirmation tone (three short tones) and display shows “DATA PROGRAMMED.” This indicates the data is set.
Station
Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override the telephone’s System Call Forward settings. Each extension can be independently setup to Station Call Forward to a unique destination. You can set a Programmable Feature Button to perform any Call
Forward function - see “Programming Feature Buttons” on page 86 for more details.
Call Forward must be set prior to receiving the call.
The following calls to your station can be forwarded:
• Internal calls
• Auto Attendant calls
• Outside lines that ring only your station
• Transferred internal or incoming line calls
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Feature Operations
Call Forward
Station Call Forward Categories
You can set Call Forward for the following categories of calls. Within these categories, you can use five different types of Call Forward Settings (as detailed in the next section).
•
Call Forward Any Call – Forwards any call, whether an internal call or incoming
line call.
•
Call Forward - Incoming Line – Forward incoming line calls only.
•
Call Forward Any Call - Set for Another Station – Enables you set forwarding
of all calls for another telephone within your telephone system.
•
Call Forward - Incoming Line Set for Another Station– Enables you to set
forwarding of incoming line calls for another telephone within your telephone system.
Notes
• Call Forward Any Call and Call Forward-Incoming line can be set simultaneously on a telephone. This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls.
• Call Forward destinations can be set to internal destinations or an outside telephone number.
• You can change your forwarding destination from outside the system using the
DISA feature. See your System Administrator for DISA telephone numbers and security code access.
Call Forward Settings
•
Call Forward All Calls – Forwards all calls immediately.
•
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only when all line appearances are in use. In Voice-first systems, Call Forward Busy forwards all calls any time your telephone is in use.
•
Call Forward - No Answer – Forwards unanswered calls after a preset number of
rings. The preset number of rings can be set on a per user basis.
•
Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls when you are
busy, in DND mode or when you don't answer a call within a preset number of rings.
•
Call Forward Cancel – Cancels the set Call Forward feature. Notice that each
category of Call Forward has a different code for canceling.
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Feature Operations
Call Forward
Station Call Forward Procedures
contains Call Forward Button sequences. You can do a Call
Forward function by entering the button sequence as described or by programming a
Programmable Feature Button to perform the sequence. See “Programming Feature
Buttons” on page 86 to program a Programmable Feature Button.
To use the Call Forward button sequence
Follow the instructions in Table 17 on Page 112
, shown under the “Button
Sequence” heading. Some features require additional input, such as:
•
Dest. Ext. or Telephone No. – Call Forward destination numbers can be
internal extension numbers or outside telephone numbers. If the destination is an outside number, enter the access code used for dialing out (such as
9
) + the telephone number +
#
. The CIX accepts destination numbers of up to 32 digits.
•
Timer – Enter the number of seconds (08~60) your telephone should ring
before forwarding the call. (This is the Call Forward-No Answer timer.)
•
Call Forward Pass Code – A four-digit Call Forward pass code can be setup
by your System Administrator and will allow one station to activate the call forward setting for another station. Users must enter the Call Forward pass code for the station to be forwarded.
Note
In
, (tone) refers to three short tones used as a confirmation tone and will play at that point in the sequence to confirm your input was accepted.
To program call forward button destination
1. On the phone that has the Call Forward button, press the PDN button.
2. Dial
#9876
to enter programming mode.
3. Press the Call Forward button.
4. Enter in the destination and end with a #.
5. Press the Call Forward button and you will hear two quick beeps. If you hear single beep go back to step 3.
6. Go off hook and back on hook.
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Feature Operations
Call History / Caller ID
Call Forward Examples
To set your telephone to Call Forward Busy-No Answer to an internal extension
number
Press your extension button +
#6041
+
3000#
+
10
#6041
3000#
10
= Call Forward Access Code sequence
= Internal Extension Number
= Ring time in seconds before Call Forwards
To set another telephone to Call Forward Busy-No Answer to an outside
destination number after a set time
Press your extension button +
#6042
+
1234
+
1111
+
#
+
9
+
1 949
5873000
+
#
+
08
#6042
1234
1111
9
= Must press after entering an outside destination number
08
= Call Forward Busy No Answer Access Code sequence
= Other telephone’s extension number
= Outside Line Access Code
1 949 5553000
#
= Call Forward Passcode for other telephone
= Ring time in seconds before Call Forwards
+
#
= 1 + Area Code + Telephone Number
Call History / Caller ID
Incoming calls to your extension with Caller ID can be recorded into a rolling list that is saved on your telephone. The call information is placed in the list along with the number, name (if provided), time and date of the call, and status of the call (answered, abandoned, or redirected). You can access this list from an LCD telephone with a flexible
Caller ID
or
Hist
button.
To view saved Caller ID information
1. When your station is idle, press the
Caller ID
or
Hist
button.
The Caller ID LED lights green and the latest record displays.
2. Use the soft keys (Next, Prev, Call or Exit) to view and place calls.
Note
Caller ID is displayed when a call is first answered and will be displayed for the first 15 seconds of the telephone call.
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Feature Operations
Call Park Orbits
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called orbits. You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number. You can specify one of 20 General Park Orbits (7000~7019) or a valid extension number within the system.
Once you have parked a call in an orbit, you can:
• Hang up and retrieve the parked call at a later time
• Originate another call
• Access a voice paging device to announce the parked call for pickup from another station
If you park a call and it is not retrieved, it will recall to the parking station and one of the following occurs:
• If your station is idle when the system Call Park recall timer expires, the parked call automatically recalls to your station.
• If your station is busy, the parked call camps on.
If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD.
To park a call
1. While on a call, press
Park in Orbit
or press
Cnf/Trn
+
#33
. The LED flashes green (consultation-hold). If you were on an extension during the call, and you have line button on your telephone, the line LED will flash until the call is picked up (depending on programming).
2. Specify the Park Orbit using one of the following:
• Press
7000
*
and the system automatically selects a General Park Orbit between
~
7019
. The chosen orbit appears on the LCD.
• Enter a valid extension.
• Press
#
and the system automatically selects your extension as the orbit.
3. Hang up. The caller’s extension or line number and the orbit number are shown. If the parked call is not retrieved within a specified time, the call rings back to your telephone. When a parked call recalls your telephone, the LCD shows the line or extension that is recalling and the orbit number.
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Feature Operations
Call Pickup
To retrieve a parked call
1. Press
Park in Orbit
or press your extension button +
#32
.
2. Enter the Orbit Number where the call is parked or
#
for the extension from which you are calling. You cannot use
*
to retrieve a parked call. The extension LED flashes at the in-use rate when the call is retrieved.
Call Pickup
You can pick up a call that is ringing another station’s extension, a call placed on hold at another station and other types of calls. When you pick up an internal call, the calling station and the called station displays on your LCD.
Group Pickup
Two or more stations can be assigned to a pickup group, there are a total of 32 pickup groups available. You can easily pick up ringing calls on other extensions. Ringing calls include: new, transferred, internal, or external calls. You will have the ability to pick up calls for other extensions in your group and other groups as well. See your
System Administrator for group assignments.
Ringing, Page or Held Call Pickup
This feature picks up ringing or held calls, including Group Page and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-tostation and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively.
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Feature Operations
Call Pickup
To perform Call Pickup
Press the buttons shown in the table below for the desired Pickup feature.
Table 7 Call Pickup Feature Codes
Ringing or
Page Calls
Directed DN
Group
Directed Ext.
Directed Group
Ext. No.
To Pick Up:
A call ringing or held at the Extension Number.
A call Ringing, held or parked at the Ext. No.
A call ringing a member of your pickup group.
A call ringing on any line of this Primary Ext. No.
A call ringing an extension in this Pickup Group.
A call ringing this Ext. No. only. Other lines ringing on the same phone are unaffected.
Any incoming outside line call.
Press Ext. Button, then dial the access sequence below:
#5#6
#5#29
#5#34
#5#5
+ Ext. No.
#5#22
+ Ext. No.
+ Primary Ext. No.
#5#32
+ Group No.
+ Ext. No.
Outside Calls
All Call, Group, and/or External
Page
Held Calls
An All Call Page, Group Page and/or External Page by Page Zone or by a specific Ext. No.
To Pick Up:
Local Retrieve A call held on this telephone.
Remote Retrieve A call held on another Primary Ext. No.
Outside Line
Retrieve
Directed Ext.
Retrieve
A call held on this outside line only, regardless of the phone that placed the call on hold. Must enter a three digit outside line no. (e.g., 007).
A call held on for this Ext. No., regardless of where this Ext. No. appears.
#5#9
#5#36
+ Page Zone No. (01~08)
#5#5
+ Ext. No. of another phone being paged.
Press
Ext. Button, then dial the access sequence below:
#5#71
#5#72
+ Primary Ext. No.
#5#73
+ Outside Line No.
(001~128)
#5#74
+ Ext. No.
Notes
• The Primary extension number is the directory number by which the telephone set is defined. Other, non-primary extension numbers may also appear on the telephone. By convention, the Primary extension number is assigned to the first button (on the bottom left-hand side) of a
multi-button telephone.
• If more than one call is on hold, the call on the telephone’s lowest button number is picked up.
• Ringing calls are picked up over held calls as a priority.
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Feature Operations
Call Transfer
Call Transfer
Call transfer allows a call to be directed from one telephone to another on the CIX.
External transfers to telephone numbers or network extensions off the CIX are also supported, please check with your System Administrator to see if this is enabled.
There are two types of call transfer:
• Blind transfer – The call is directly transferred to another extension without announcing the call or waiting to see if the caller is available.
• Supervised transfer – The call is “supervised” during the transfer process so the call can be announced to the receiving party before completing the transfer. A supervised transfer also allows the person originating the transfer to take back or cancel the transfer.
To perform Call Transfer Immediate
1. While on a call, press the
TRNS
Soft Key.
2. Dial the extension where you wish to transfer the call.The call rings the destination station and your telephone returns to the idle state. If your telephone does not go idle, the destination may be located in a remote node, so you need to hang up to return to idle state.
To transfer using the Cnf/Trn button
1. While on a call, press
Cnf/Trn
. Your Line LED flashes green and you hear internal dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line and announce the call or hang up to complete a “blind transfer.”
Note
If the privacy option has been disabled, then if you use a
Line
button when you transfer the call, the LED will flash red until the receiving party answers. While the LED is flashing, you can press the
Line
button to return to the call. If the receiving party answers the call, the LED turns solid red and you cannot reconnect to the original caller.
During call transfer, you can connect all three parties by pressing the
Cnf/Trn
button or by pressing the
JOIN
soft key. This allows the three parties to talk together.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination.
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Feature Operations
Call Waiting
To transfer a call directly to Voice Mail (VM)
1. While on a call, press
Cnf/Trn
.
2. Enter
#407
.
3. Enter the VM mailbox number (usually the same as the extension number) +
#
.
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM.
To transfer a call directly to VM with a DSS button
1. While on a call, press
Cnf/Trn
.
2. Press the DSS button programmed to the voice mail number.
3. Hang up and the caller is connected to the VM mailbox.
Call Waiting
You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two Camp-on tone beeps and the extension or Line LED flashes red (on-hold).
If a call is sent to your station when busy, and your station does not have an extension button available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or transfer the existing call to answer the waiting call.
To answer a waiting call by placing the current call on hold
Press
Hold
.
The existing call is placed on hold. The camped-on line rings your station (the Line LED flashes green - incoming call)....or if your telephone has the
Auto Hold feature, just press the flashing extension button.
You are connected to the transferred call. The extension or Line LED flashes green
(in-use).
Note
See your System Administrator to find out if you have Auto Hold.
To answer a waiting call by disconnecting or transferring the current call
Hang up or transfer the existing call; the camped-on call rings your station. The camped-on line rings your telephone and the Line LED flashes green (incoming call).
...or press the flashing extension or
Line
. The existing call is placed on hold. The camped-on line rings your station (the Line LED flashes green - incoming call).
This disconnects the current call and connects you to the transferred call. The extension or Line LED flashes green (in-use).
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Feature Operations
Conference Calls
Conference Calls
You can conference together up to eight parties (including yourself) - with up to six parties being external network lines. The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is established, the Master exits the conference, the first station to have been added to the conference becomes the Master.
To conference calls
1. While on a call, press
Cnf/Trn
. You hear dial tone and your Line LED flashes green.
2. Call another station or outside line.
3. When the called party answers, press
Cnf/Trn
. If you receive a busy tone or no answer, press
Cnf/Trn
again to return to the original connection.
All parties are conferenced. If the second call was placed on a
Line
that appears on your telephone, the LED also flashes green.
4. Repeat steps 1~3 until all parties are added or the maximum number of parties is reached.
Note
When the Master of the conference hangs up, the control is automatically transferred to the first internal station added to the conference call. If no other internal stations are included in the conference call, the call will be disconnected.
To transfer conference control
1. Complete Steps 1 and 2 above to add the line to which you wish to transfer conference control. See previous Note.
2. Announce the call and hang up to transfer it. This station now becomes the conference Master with the ability to add or delete parties.
To hold a conference call
If you are the Conference Master, press the
Hold
button once (or twice for
Executive Hold) to place the conference call on hold. The other parties can continue with the conference. Music-on-hold is suppressed and your extension
LED flashes green. You can rejoin the conference at any time by pressing your extension button. When you return, you retain Master status.
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Feature Operations
Conference Calls
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during a conference call.
To add Voice Mail to a conference call (performed by Conference Master)
1. Press
Cnf/Trn
to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and security code. This adds the voice mailbox to the conference.
3. Press
Cnf/Trn
to reconnect to the original party. (You can continue to add conference members by pressing
Cnf/Trn
and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice mailbox. Only the Master can control the VM with touchtones or Soft Keys.
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Feature Operations
Conference Calls
Supervising a Tandem Call
1. While talking on an outside call, press
Cnf/Trn
. You hear dial tone. The extension
LED flashes (conference rate).
2. Dial an outside telephone number.
3. After the party answers, press
Cnf/Trn
. The extension LED flashes (in-use rate) and all parties are conferenced.
If you receive a busy tone or if the station does not answer, press the flashing extension button to return to the original connection.
4. Press
Cnf/Trn
and hang up. The extension LED flashes (exclusive-hold rate) and the two lines are connected. The LED turns Off when the parties hang-up.
5. To supervise a tandem call, press the extension button. If the parties have finished, hang up...or if the parties are still talking, press
Cnf/Trn
and hang-up. Both Line
LEDs turn Off and the connection is released.
If your telephone company provides automatic disconnect supervision, the connection will release automatically when the parties hang up. If not, the lines must be supervised to be disconnected.
Conference Add/Split/Join/Drop
If you initiate a conference with two or more parties, you can continue to add outside callers to conference; or you and another member of the conference can leave (Split) the conference for a private conversation. During this time, other conference members remain connected.
You can then Join both of you back into the conference, or you can Drop (disconnect) the member you are connected to. This feature is performed with Soft Keys if you have a LCD phone or with a Split button programmed on one of your Programmable
Feature Buttons.
This feature also works for remote stations which are connected through Strata Net
QSIG.
Important!
You must be a conference master to perform the Add, Split and Drop features. The conference master is the person that initiates the conference call. If that person drops from the conference, the first person added to the conference becomes the conference master.
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Feature Operations
Conference Calls
To add an Incoming call to the Conference
1. Place the first caller/Conference on hold.
2. Answer the incoming ringing call.
3. While speaking to the incoming caller, press
Cnf/Trn
button.
4. Press the blinking DN where the first caller/Conference was placed on hold.
5. Press
Cnf/Trn
twice to join all parties together.
To Split from a conference
1. While in a conference call on a DP5000-series phone, press the
SPLT
(Split) soft key or Split button.
2. Press the
NEXT
soft key until you see the extension number for the party that you want to Split out of the conference.
3. You can return both yourself and the other Split party back into the conference by pressing
JOIN
.
RTRN
terminates a feature operation and returns to the previously displayed state.
To Drop the Split party from a conference
Press the
DROP
Soft Key. The party that you are talking to privately (the party which you have Split from the conference) will be disconnected (Dropped) and you will rejoin the conference.
If you are in a three-way conference and Split with one of the parties, the remaining party will essentially be “on hold” until you return to the conference.
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Feature Operations
Direct Inward System Access (DISA)
Direct Inward System Access (DISA)
Outside callers with touch tone telephones can call in to lines programmed for Direct
Inward System Access (DISA) and dial an extension or outgoing line without going through an attendant or operator. Check with your System Administrator to see if this features is available for your telephone.
1. From outside the system, dial the public telephone number assigned to DISA. The call will be answered and you will hear system dial tone.
If you do not dial within 10 seconds, the line disconnects.
2. When you hear dial tone, dial an extension or an outside line.
3. If you dial an outside destination, you may need to enter a security code provided to you by the System Administrator. When you hear the tone, enter the security code. If accepted, the call will proceed.
4. If you receive busy tone and you want to dial another number while the station is still ringing, press
*
and repeat Step 2.
Direct Station Selection Buttons (Hotline)
This optional feature enables you to use a
DSS
button to connect directly to another station’s line extension. The DSS LED shows the status (idle/busy) of the station and/ or the station’s primary extension. For example, a station’s DSS button LED shows busy (light steady red) when the station is:
• busy on a call on any button
• idle but all appearances of the station’s extension are in use by other stations.
When the station is in DND, the LED flashes red.
To connect directly to another station’s extension
1. When connected to a line or another station, press
DSS
.
The original party is put on-hold. You can call a station even if the DSS LED shows busy (steady red).
2. Announce the call...or transfer the call by hanging up or pressing
Release
.
Note
You can transfer the call to an idle or busy station.
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Feature Operations
Do Not Disturb
Do Not Disturb
If your station is in Do Not Disturb (DND) mode, internal, external and transferred calls do not ring your station and Off-hook Call Announce calls are denied. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone. You can start dialing at any time during either tone.
If you put your Primary extension into DND mode, all calls to that telephone are rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No
Answer, the call is redirected to the forwarding destination immediately.
If you put an extension other than the Primary extension into DND, only calls to that extension on your telephone will be blocked. Appearances of that extension on other telephones continue to ring.
To activate DND on your Primary extension
Press
Do Not Disturb
or
#6091
(hear Success Tone). The LED lights steady red and DND mode is activated for the entire station.
To activate DND on a non-Primary extension
Press the desired extension appearance and
Do Not Disturb
or
#6091
(hear
Success Tone). The LED lights steady red and DND mode is activated for that extension on your telephone.
To deactivate DND
Press
Do Not Disturb
or
#6092
(hear Success Tone). The LED lights goes out and DND mode is de-activated.
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Feature Operations
Door Lock(s)
Setting DND for Another Extension
To activate DND for another extension
Enter
#6191
(hear Entry Tone) + the Primary extension of the remote extension + the pass code +
#
(hear Success Tone). This sets DND as if activated by the
Primary extension on the target telephone.
To deactivate DND for another extension
Enter
#6192
(hear Entry Tone) + the Primary extension of the remote extension + the pass code +
#
(hear Success Tone). This removes DND from the target telephone.
To change your DND Pass Code
Enter
#670
(hear Entry Tone) + ext. no. (hear Entry Tone) + old pass code +
#
(hear Entry Tone) + new pass code +
#
(hear Success Tone).
If you activate DND while a call is ringing, the ringing stops. The LED continues to flash on your telephone and ring on other appearances.
Door Lock(s)
If you have locked doors in your facility that can be controlled through the Strata CIX system, you may be able to unlock these doors by using your telephone’s Unlock Door button(s). The
Unlock Door
button(s) is programmed to unlock a specific door.
Check with your System Administrator to find out the locations of your system’s door phones and record them below.
Door Lock No.
0
1
2
3
4
5
Location Door Lock No.
6
7
8
9
10
Location
To unlock a door
Press the specific
Unlock Door
button or
#12
+ the Door Lock Number (see above table). The door unlocks for three~30 seconds (set in system programming).
The Unlock Door LED is lit while the door is unlocked.
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Feature Operations
Door Phone(s)
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door phones.
The number of possible door phones varies by Strata CIX system, 01~24 maximum for larger systems. Check with your System Administrator to find out the names and locations of your system’s door phones and record them below.
Door Phone Name/Location Door Phone Name/Location
50
To answer a door phone call
When you hear a door phone call ringing, lift the handset or press the ringing button. A door phone call sounds like chimes (high/low). The extension LED flashes green (in-use) and you are connected to the door phone.
...or to pick up door phone calls ringing someone else’s telephone, press your extension +
#5#5
+ directory number of the ringing phone.
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Feature Operations
Emergency Call
To call/monitor a door phone
1. With the handset off-hook, press an extension button. You hear dial tone and the
LED flashes green (in-use).
2. Press
#15
(hear three tone bursts), then enter the door phone number (01~24, depending on system size). A two-way talk-path exists between your telephone and the door phone. The door phone will not ring. You can audibly monitor the area around the door phone.
To call from a door phone
1. Press the door phone button and then release it. You hear a distinctive ringing tone–one or five times (set in system programming).
2. When answered, speak at a normal voice level in the direction of the door phone.
Emergency Call
To make an emergency call, dial
911
or
Access Code
+
911
. This depends on off-hook preference set up for your telephone.
Note
Check with your System Administrator for the Access Code because this code may be different from the one used to get an outside line.
Emergency Monitoring Station
Your system may have one digital telephone assigned as an emergency monitoring station. If your telephone has this assignment, your line LED will flash green when someone makes a
911
call. When you answer the call, you can listen in and participate in the conversation. See your System Administrator for more information on this feature.
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Feature Operations
Emergency Ringdown
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all. Each station is programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown destination. In a private network, the station or pilot number must be in the same network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or from a PC. See your System Administrator to find out if your telephone is programmed with the ability to change languages.
To change the Language Display
Enter the Change Language access code
#495
+ the Language Code (see below).
1
: English date format –
MM/DD (/YY)
2
: British English –
DD/MM (/YY)
3
: French –
DD/MM (/YY)
4
: Spanish –
DD/MM (/YY)
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Message Waiting
Message Waiting
Message Waiting is shown on the
Msg
button which will flash red when there are messages waiting. The waiting message indicators can come from the voicemail system or they can be internal messages sent from other extensions.
The messages from other extensions are notifications that someone has called your extension and wants you to call them back.
An extension can receive up to three Message Waiting indications, one additional indicator will always be reserved for the voicemail system.
Note
If there are Phantom DN's (PhDN's) programmed on an extension, each PhDN can receive up to three message waiting indicators.
Responding to a Lit Msg LED
1. Press Red flashing
Msg
button. The telephone will dial the message source (the voicemail or another extension). See Note below.
2. When call is finished, hang up and the message waiting indicator will be cleared.
3. If the Msg LED continues to flash, there are additional messages to check, repeat steps 1-2.
Voicemail devices have a short delay in turning off the message waiting indicators.
To manually turn off the Msg LED, press your extension button, then enter #409.
Repeat this sequence until all the messages are cleared.
Notes
• If there is a + on the LCD, press the
Next
Soft Key to scroll through the messages sent to that extension.
• To see who has sent you messages, or to retrieve the messages, press the flashing
Msg
button.
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Feature Operations
Message Waiting
Turning On/Off MW LED on Another Extension
When an extension is called, the calling party can choose to send a message to the called party. This is a notification to say that a call has been missed and the calling party would like to be called back.
By sending a message to another extension you turn on their Msg LED.
1. Dial an internal extension. You may hear ringing or busy tone.
2. Press
Msg
or
7
. The Msg LED flashes red on the called telephone. At your telephone, the Msg LED lights steady red and the LCD shows the station number where the Message Waiting light was sent to.
If you decide to cancel the Message Waiting light at this point, press
Msg
or
7
again while ring-over tone is playing and the light will be cancelled, or if you want to cancel the message later, call the telephone you set the message on and press
7
twice.
3. Press
Spkr
. Your Msg LED turns Off. The Msg LED on the called telephone flashes until the called party presses the flashing
Msg
button which calls you back.
4. Turn off the Message LED.
The two ways to turn Off a Message LED are
Method 1
1. Press
#64
plus the extension number that has the message light set.
2. Press
Spkr
or hang up to end the call.
Method 2
1. Dial the extension that has the Message LED on.
2. Press
77
3. Press
Spkr
or hang up to release your telephone.
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Microphone Cut-Off
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the
Microphn Cut-off
LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called.
When the feature is OFF, the
Microphn Cut-off
LED is not lit and your microphone works. The
Microphn Cut-off
functions on Handsfree Answerback and speaker
OCA calls for privacy.
To turn the microphone ON/OFF
Press
Microphn Cut-off
to toggle between ON/OFF.
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Feature Operations
Off-hook Call Announce
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital telephone. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The announcement may be delivered over the handset or the speaker.
Handset OCA can operate on any digital telephone. Speaker OCA requires the addition of a special circuit board inside the speakerphone.
To make an OCA call
Manual – Dial an extension. When you hear busy tone, press
5
and, after one long tone, you can talk through the speaker of the destination telephone. The person you are calling has answering options described below.
Automatic – If your telephone and the extension you are calling have been
programmed for Automatic OCA, you can talk through the speaker of the destination telephone without hearing the busy tone and without dialing
5
.
To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a second station is calling.
Press
Msg
button to toggle between the new or original caller. Press and release the
Msg
button to talk to the new caller, then press and release the
Msg
button again to return to the original caller.
The PDN flashing rapidly means talking to OCA caller; PDN flashing at a normal, steady pace means talking to original caller. In both cases, neither caller can hear the other. Your LCD indicates which station or CO line you are connected to.
To answer a Speaker OCA call
1. While you have a handset call in progress and you hear one tone, this indicates that a second station is calling. The second caller connects to the speaker in your telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to the first caller through your handset and the second caller through the microphone.
2. To turn off your microphone speaker to the second party, you can press
Mic
or
Microphn Cut-off
; the Mic LED turns Off. You will no longer be talking to the second caller, although he/she can still speak through your speaker.
3. Press
Mic
or
Microphn Cut-off
again to reconnect to the second caller. You can toggle as often as you choose. If you do not want the first caller to hear your conversation with the second caller, cover the mouthpiece of your handset.
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Override Calls
Override Calls
The available override features are:
• Busy Override
• Do Not Disturb Override
• Executive Override
• Destination Restriction/Traveling Class Override
• Class of Service Override
• Privacy Override
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker.
To use Busy Override
After reaching a busy station, press
2
. A muted tone is heard at the busy station, indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in. Your telephone may be programmed to block DND Override from other telephones. Your station’s LCD shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND
Override.
To use DND Override
After reaching a station in DND mode, press
2
. A tone signal is heard at the DND station, indicating a call is coming in. On your station, the LCD shows the station number you have overridden.
Your LCD displays
DND OVR DENY,
if the station you called denies DND
Override.
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Feature Operations
Override Calls
Executive Override
Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.
To perform Executive Override
After reaching a busy station, press
3
...or, if you have an LCD telephone, use the
OVRD
Soft Key.
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the conversation.
Your LCD displays
EXEC OVR DENY,
if the station you called denies Executive
Override. If you do not have Override privileges, you will camp on.
Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling Class of a particular telephone by entering a pre-determined account code.
To use Destination Restriction or Traveling Class Override
1. Press
471
. Confirmation tone plays and the LCD shows “Enter OVR Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number.
Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a station’s set of privileges to one associated with the override code. When the call is terminated and another is attempted from the same station, the original COS is applied. This allows selected users to override restrictions that are placed on any telephone in the system.
To perform Class of Service Override
1. Access a Primary or Phantom DN. You hear dial tone and the LED flashes at the in-use rate.
2. Press
#471
. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone.
4. Dial a telephone number.
Note
For security reasons, the override codes are only available on a selected basis.
See your System Administrator.
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Paging
Privacy Override
This feature enables you to enter an established call on a line you share with another telephone. Up to two station users can enter an existing Central Office (CO) line-tostation call (i.e., up to three stations can be connected to a CO line). You can also use this feature if the station that is already connected to the CO line is in the Privacy
Release mode.
Station users with
Privacy Release
can allow stations with the shared button appearance to enter their conversations, even if the station entering the conversation is
not programmed for Privacy Override. (see “Privacy” on page 61 .)
Paging
Station users can make page announcements to telephones and external speakers.
Check with your System Administrator to find out the zone numbers for various paging groups.
To make a Page Announcement to telephones or external speakers
1. Lift the handset, press your extension button and enter a paging access code.
2. Make your announcement, then hang up.
To make a Group Page
Press
Group Page
and enter the Group number (01~16)
...or press extension +
#31
and enter the zone number.
Answering a Page
To answer a Group Page, lift the handset off-hook, dial
#5#36
and enter the Page
Zone number (01~08, depending on your telephone system).
To answer an External Page Zone, lift the handset off-hook, dial
#5#36
and enter the Page Zone number (01~08, depending on your telephone system).
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Feature Operations
Paging
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.”
Stations are assigned to the “All Call Page Group” in system programming.
To make an All Call Page
1. With the handset off-hook, press
All Call Page
...or dial
#30
. This pages all telephones in the All Call Page Group but, depending on system programming, you may or may not page external speakers.
2. Make your announcement then hang up.
To answer an All Call Page
1. Lift the handset off-hook, dial
#5#36
.
2. Enter the Page Zone Number (01~08, depending on your telephone system).
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices.
To make an Emergency Page, lift the handset off-hook, dial
#37
.
To make an Emergency Page to a group, lift the handset off-hook, dial
#38
and enter the Group number.
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Privacy
Privacy
Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to multiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The application of Privacy to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override. In that event, the other telephone may enter and leave the conversation at will. If all users are provided with
Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a
Privacy Release
and/or a
Privacy on
Line
button. On a normally private telephone,
Privacy Release
allows other
appearances of you line to join the conversation. On a normally non-private telephone,
Privacy on Line
allows you to exclude others. The Privacy condition may be toggled at any time during a conversation. At the end of the conversation, the line’s privacy condition returns to its original state.
To use Privacy Release
While on a CO line call, press
Privacy Release
. The LED lights red. The outside line flashes at all appearances. When another station user enters the outside line call by pressing a common outside
Line
, the Privacy Release LED turns Off.
To add a third station, press
Privacy Release
again; the process repeats.
To set/cancel Privacy
Press
Privacy on Line
to set privacy. The LED lights steady red. Others are blocked from entering your outside line calls when they press a common
Line
...or press
Privacy on Line
again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your telephone.
To redial the last number, press
Redial
or
*
0
.
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Feature Operations
Speed Dial
Speed Dial
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code.
Dial sequences can include telephone numbers, authorization codes, passwords feature activation codes and pauses. Speed Dial may be used to originate a call or invoked after a call is established. There are two types of Speed Dial:
•
System SD – All telephones in your system can share a list of up to 800 System
Speed Dial numbers under the exclusive control of the System Administrator. In some cases, System Speed Dial enables you to reach numbers that you would not be allowed to dial directly from your telephone.
•
Station SD – Your System Administrator allocates a block of up to 100 personal
SD numbers (10 per telephone). You have exclusive use of them and you can create and change them from your own telephone.If you have a 9-Line LCD telephone, you can assign names to your station SD numbers to appear on the
Personal SD Directory display (see your System Administrator or use the
procedure for “Storing Personal Speed Dial Names” on page 65
.)
To use personal Speed Dial
1. See your System Administrator to check how many personal Speed Dial numbers are allocated to your telephone and if you have Speed Dial capabilities enabled on your telephone.
2. Setup / Store your personal Speed Dial numbers.
3. Assign names to personal Speed Dial numbers (on supported models).
Making a Call Using Speed Dial
There are two ways to begin a Speed Dial Call.
1. Press
Spdial
on a DP5000-series digital telephone
...or press the
*
button on any telephone.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Speed Dial
Table 8 Speed Dial Access Codes
Feature
Speed Dial (Dialing an SD number)
Feature Access Code Sequences
Station
1
System
1
Spdial
2
+
nnn nnn = 100~199 Station SD numbers
Spdial
2
+
nnn nnn = 200~999 System SD numbers
1.
Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in
Program 200-30 (System SD) and Program 200-35 (Station SD).
2. If your telephone does not have a
Spdial button, press the
Speed Dial bin number (nnn).
*
button, then dial the three digit
Storing a System/Station Speed Dial Number
1. Dial
#66
. The display shows “SPEED DIAL” and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199) or System Speed Dial number
(200~999). The LCD shows your digits and you hear Entry Tone.
3. Dial the telephone number to be stored +
#
.
Include any required access and area codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination +
#. You hear Success Tone.
4. Lift handset.
5. To enter another number repeat steps 1-4. Refer to
below.
Example: To store a Station Speed Dial number to Speed dial location 100, dial
#66
+
100
+
99495833000
+
#
Table 9 Feature Access Codes
Feature
Speed Dial (Storing an SD number)
Feature Access Code Sequences
Station
1
System
1
#66 +
nnn
+ Phone No.
2
+
# nnn = 100~199 SD bin numbers
#66 +
nnn
+ Phone No.
2
+
# nnn = 200~999 SD bin numbers
1.
Stations must be assigned/enabled Speed Dial capabilities in system programming by an Administrator in
Program 200-30 (System SD) and Program 200-35 (Station SD).
2. Refer to
Table 10 on page 64 to see how to enter
*
and
#
into a speed dial phone number.
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64
Feature Operations
Speed Dial
Advanced Speed Dial Operation
Special Characters
SD numbers may include
0
~
9
,
#
,
*
and Pause. For an example on how to use special characters, see
.
Table 10 Phone Number Dial String Characters
Entry Meaning
0~9
#
0~9
*
End of Speed Dial Number when entering via access code (
#66
)
Escape. “
*
” functions as an escape key indicating that the number immediately following represents something exceptional. When
*
is used as an escape character, it consumes one
Speed Dial digit. Entering
*
7
to insert a seven-second pause would use two of 32 characters.
*
(1 ~ 9)
A pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause escape sequences. Example: To insert a 17-second pause, press
*
9
*
8
. A “P” displays denoting a pause in the SD number. In this example, you would see “PP.”
** *
is entered into the speed dial string.
*
# #
is entered into the speed dial string.
Long SD Numbers
Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess digits are automatically stored in the next sequential SD location. If SD 100 contains
40 digits, then 8 of those digits would be stored in SD 101. If you save other digits to
SD101 they will over-write the eight digits automatically stored there.
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Speed Dial
Storing Personal Speed Dial Names
You can store names with Personal Speed Dial numbers. These names will display as
Soft Keys, that can be used for dialing from the telephone LCD directories.
Notes
• Speed Dial locations must be assigned to your telephone by your System
Administrator before you can store names. Your System Administrator can also associate names with Station Speed Dial numbers.
• Only the Administrator telephone can store System Speed Dial numbers.
To assign Station Speed Dial names
1. Enter User Programming Mode by dialing
#9876
or, press
Program
.
2. Press
Spdial
. “SPEED DIAL MODE” displays on the LCD.
3. Enter a Speed Dial location number (100~199 for personal speed dial or 200~999 for System speed dial, depending on system programming).
4. Enter the telephone number to be stored. If you normally a dial line access code (such as
9
) and/or and area code, enter the codes before the telephone number.
Example:
Press the for “A.”
Press the again for “B,” etc.
5. Press
Spkr
, then input the name that will appear in the Personal SD directory
(nine characters max).
Notes
5859
Refer to the table for other characters.
You can enter alphanumeric characters from the dial pad (shown
• To store #, press
*
#
• To store *, press
**
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Feature Operations
Speed Dial
• To move one character to the right, press
SCROLL
or RIGHT
Soft Key. To add a space, press the RIGHT
Soft Key twice.
• To backspace (delete previous character), press the
PAGE
or
LEFT Soft Key.
• To cycle back to the first letter, continue pressing the LEFT Soft Key.
6. Press
Spdial
. The Speed
Dial name is now programmed.
Table 11
Dial Pad
Buttons
7
8
5
6
9
0
3
4
1
2
Dial Pad Alphanumeric Characters
Number of times to press the dial pad button
1 2 3
-
A
.
B
:
C
D
G
J
M
E
H
K
N
F
I
L
O
P
T
W
(
Q
U
X
)
Y
&
R
V
7. Go off hook. The telephone exits User Programming Mode.
4
S
?
*
#
Z
/
!
&
‘
,
5
7
8
5
6
9
0
3
4
1
2
8. Test the Personal SD entry by pressing the
Personal SD
Soft Key. Look for the name in the entry and press the Soft Key associated with that name.
66
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Tone First / Voice First Signalling
Tone First / Voice First Signalling
To determine the signalling on the telephone circuit.
Tone First Signalling
When the telephone rings and the called party must press Spkr or lift the handset in order to receive the call.
Voice First Signalling
The telephone does not ring when it is being called, rather a long tone is heard, followed by the caller's voice coming through the speaker. This method automatically starts in a hands free mode and allows both parties to speak with each other.
Note
The calling party has control over whether Tone First or Voice First Signaling is being used. The ability to switch between the two is setup by the System
Administrator.
To change the signalling method while placing the call
1. Enter the extension number
2. Press
1
to turn on Tone First Signaling.
3. Press
2
to turn on Voice First Signaling.
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Feature Operations
Tone/Pulse Dialing
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial to access remote equipment (such as an answering machine) requiring touchtones.
Note
With ISDN calls, when
Tone Dial Select
is pressed, all of the digits entered after that point will be sent with touchtones.
To change Tone Dialing
1. Access an outside line.
2. Dial a telephone number.
3. While on the call, press
Tone Dial Select
. Although the outside line is programmed for rotary dial pulses, access the outside line and dial the telephone number like any other call described in this user guide.
The Tone LED lights steady red and you are able to send touchtones with your dial pad. The feature is cancelled when the call is completed.
68
Strata CIX DP5000-series Telephone UG 10/10
Feature Operations
Uniform Call Distribution
Uniform Call Distribution
Uniform Call Distribution (UCD) provides ACD-like service based on the simplified
Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto
Attendant function or they can be directly routed to the UCD (Distributed Hunt) Pilot number. The caller will dial the UCD Pilot station in response to a prompt. The call will go to the next agent or, if all agents are busy, the call will camp-on to the
Distributed Hunt pilot and ring-back tone or Music-on-Hold (MOH) will be sent.
This feature distributes incoming calls to available agents. Agents must be logged into the group to receive UCD calls. The following illustration shows the typical call flow for this service.
1. Agent logs into the UCD group.
2. CIX receives a call from PSTN or extension.
3. The call is routed to voice mail which provides the initial greeting using the auto attendant service.
4. The voice mail can be configured to prompt callers to enter the destination number or to route the call to the pre-determined destination.
5. The voice mail transfers the call to the UCD pilot group.
6. According to the hunting rule (distribute), the call is delivered to an idle agent who logs in to this hunting group.
If no agent is available in the hunting group, the call is queued to the UCD pilot group.
The caller may hear the Music on Hold (MOH) or Ring Back Tone (RBT) depending on the configuration. If the call cannot be answered within the preconfigured time, the call is routed to an overflow destination.
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Feature Operations
Uniform Call Distribution
Login/Logout
Login and Logout is controlled by the Login key assigned to the agent phone (see
Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed
on the Login key as shown below
•
Login - Key is On Steady
•
Logout - Key is Off
The Login/Logout feature is applied to the call which terminates to UCD pilot only.
Therefore, the call can terminate to agent Prime or Phantom PDN directly even if the agent is in Logout state. Also, Login/Logout can be activated by an access code. The default numbering plan is shown below.
Access Code
#6061
#6062
#6161
+
DN
+
#
#6162
+
DN
+
#
Feature
Login - from Agent Station
Logout - from Agent Station
Login - Agent Station (DN) from another station
Logout – Agent Station (DN) from another station where DN = the Directory number of the agent station.
Strata CIX DP5000-series Telephone UG 10/10
ADM/DSS Console
4
This chapter provides an overview of the optional units that can be connected to the
DP5000-series telephones (except the Single line telephone).
Add-on Modules
The following Add-on modules provide additional buttons:
• 10 Button LCD Module, up to two supported per telephone.
• 20 Button Add on Module with paper keystrip, up to two supported per telephone.
• Digital Direct Station Selection (DSS) Module with 60 buttons and Paper Keystrip, up to three supported per telephone.
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ADM/DSS Console
ADM
ADM
Buttons and LEDs
The 10 button LED add on module and the 20 button keystrip add on module have programmable feature buttons that can be assigned as CO
Line, Directory Number, DSS, One
Touch Speed Dial or any other programmable feature.
When a Programmable Feature
Button is programmed as a DSS button or a Line button, it will have an
LED that provides a status of the outside line or station assigned to it.
The DSS button acts like a speed dial button to a specific extension.
• A station or line shows steady red when in use by others; green when in use by your extension.
• A DSS LED will flash red while making a call and turn intermittently green once connected.
• An outside Line LED is green when the outside line is in use by your extension. It is red if it is in use by another telephone user.
Strata CIX DP5000-series Telephone UG 10/10
ADM/DSS Console
ADM
Adding an ADM
For installation instructions, please refer to the Strata CIX Installation & Maintenance.
Please read the caution, if you are connecting the ADM with the telephone or moving the telephone with the ADM.
CAUTION! Unplug the line cord from the DP5000-series telephone before attaching the ADM. Plugging the ADM cable in while the
DP5000-series telephone is powered will damage or impair the functionality of the telephone, ADM or both.
Brightness Control
To change the Brightness Control for a 10 button LCD add on module, refer to
“Brightness Control” on page 13
.
Keystrip Labels
To label the keystrip buttons on the 10 button LCD add on module, refer to
“Keystrip Labels” on page 15 .
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ADM/DSS Console
DSS Console
DSS Console
The 60 button Direction Station
Selection (DSS) Console operates operates alongside a digital telephone to provide 60 (up to
180) additional buttons (shown right).
The 60 programmable feature buttons can be assigned as CO line, extension, DSS, One Touch
Speed Dial or any other flexible feature.
The DDM5060 console uses dual red and green LEDs to show call and feature status.
DSS Buttons
DSS buttons can appear on both the ADM and DSS Console. Each DSS button is associated with a particular station in your telephone system. DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station.
The DSS LED lights steady red when the station associated with the DSS button is ringing, busy on a call, or is idle, but all appearances of the station’s extensions are busy or in-use by other stations. When the associated DSS button is in the Do Not
Disturb mode, the LED blinks red at a slow rate.
DSS buttons cannot directly call station Phantom extension numbers, Distributed
Hunt Group Directory Numbers, or ACD Groups. DSS buttons may be configured as
One Touch Buttons that may be programmed to call these destinations.
Calling a Station
To call a station’s extension from either a DSS console or a ADM, press the DSS associated with the station.
A station call with a DSS button can be made on-hook or off-hook, and with Voice
First or Tone signaling. After pressing the button, treat the call like any other station call made from a digital telephone.
Strata CIX DP5000-series Telephone UG 10/10
ADM/DSS Console
DSS Console
Transferring to an Idle Station
You can transfer internal or outside calls to an idle station from either a DSS console or a ADM.
To transfer a call to an idle station
1. Press the DSS button corresponding to the station to be called.
The call is placed automatically on hold. The Line or extension LED flashes green at double the on-hold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the Tone signaling mode, you hear successive ring tones.)
2. Announce the call.
With Tone signaling, you would have to wait for the called station to answer before announcing the call.
3. Hang up.
The call rings the called station when you hang up. While the called station is ringing, the DSS LED is steady red, and the Line LED flashes green at the on-hold rate or if on a extension button, it goes idle.
When the called station answers the call, the DSS LED stays steady red, and the
Line LED becomes steady red.
4. If the station does not answer before a period set in system programming, the call recalls your station.
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ADM/DSS Console
DSS Console
Call Transfer with Camp-on
You can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red.
To transfer call to a busy station
1. Press DSS corresponding to the busy station to be called.
You may hear a busy tone. The original caller is placed automatically on hold. The
Line or extension LED flashes green at double the on-hold rate, and the DSS LED remains steady red.
2. Hang up.
The call rings the called station once with the camp-on tone. While the called station is receiving this tone, the Line LED flashes green (on-hold rate) or if you are on a extension button, it goes idle. The [DSS] LED remains steady red.
When the called station answers the transferred call, the Line LED becomes steady red. The [DSS] LED remains steady red.
Note
If the busy station is in the Do Not Disturb mode, the call will not transfer, but will recall your telephone immediately.
If the call is not answered after a specified Recall time set in system programming, camp-on is cancelled and the transferred call rings back.
Call Answering (Outside Line)
If your ADM or DSS console is equipped with a
Line
button, you can answer outside line calls from the ADM or DSS console as you would from a digital telephone.
To answer an incoming outside line call to a ADM or DSS Console, press the flashing
Line
.
Speed Dial
Your ADM or DSS console may be equipped with
SD
(Speed Dial) buttons that can be programmed to dial telephone numbers or to access features.
SD
buttons on either the ADM or DSS console function like
SD
buttons on digital telephones.
Strata CIX DP5000-series Telephone UG 10/10
ADM/DSS Console
DSS Console
Paging
You can make an announcement page to a group of telephone speakers selected in system programming with
All Call Page
on the DSS console.
SD
(if programmed)
on either the DSS console or the ADM can be used for page announcements. See “All
Call Forward Override (DSS Override)
Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode, instead of being forwarded. Usually the console’s telephone is the unit activated to perform this function. Among other applications, this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office.
To override call forward with the console’s associated telephone
1. Press
Cnf/Trn
or extension button.
2. Dial the station number set for call forward.
Make the call as you would from any other station. This procedure assumes your station has a typical program setting.
To override call forward with your DSS Console
Press the station DSS button set for Call Forward.
Night Transfer Button
This button enables a pre-programmed station to place the system into Day, Day2 or
Night Mode. See your System Administrator for information on the settings for Day,
Day2 or Night Mode. These modes will transfer calls to a designated location or voice mailbox, depending on programming.
1. Press
Night Transfer
.
2. Press the desired Mode number:
• Press
1
for Day Mode (LED remains off).
• Press
2
for Day2 Mode (LED flashes red).
• Press
3
for Night Mode (LED is solid red).
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Headset and Handset Operation
5
The DP5000-series telephone come standard with a built-in headset interface.
Recommended Headsets
For an extensive list of recommended and supported headsets please visit Toshiba's website at www.telecom.toshiba.com
Important!
If you experience any electrical interference when using a wireless headset, please follow headset manufacturer's recommendations or ensure the headset base unit is at least six inches from your telephone.
Headset and Handset Interactions
When headset is connected and handset is off hook, you can use handset only.
When headset is connected and handset is on hook, you can use headset.
The handset and headset cannot be used simultaneously.
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Headset and Handset Operation
AUTO or CARBON Setting
AUTO or CARBON Setting
There exist two types of headsets: ECM and Carbon. The default setting on the telephones is AUTO. When the headset is connected to the Headset Modular
Connector of the telephone, the AUTO setting enables the headset I/F current detector to determine which headset type is connected (EMC or Carbon). If the current is marginal using a carbon headset (only) and performance is not good, change the setting to CARBON.
To change the setting from Auto to Carbon
Telephones: All except the Single Line Telephone
1. Press
3+6+9+Hold
(simultaneously).
2. Press
Spdial
.
3. Press
FB3
to toggle On/Off.
FB3, LED On: CARBON
FB3, LED Off: AUTO (default)
4. Press
Hold
to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Telephones: Single Line Telephone
1. Press
3+6+9+Hold
(simultaneously).
2. Press
Spdial
and press
3
.
3. Press
Msg
to toggle On/Off.
Msg LED On: CARBON
Msg LED Off: AUTO (default)
4. Press
Hold
to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Strata CIX DP5000-series Telephone UG 10/10
To change the headset transmit level to Low or Normal
Telephones: All except Single Line Telephone
1. Press
3+6+9+Hold
(simultaneously).
2. Press
Spdial
.
3. Press
FB2
to toggle On/Off.
FB2, LED On: Low
FB2, LED Off: Normal (default)
4. Press
Hold
to set the option.
5. Go off-hook, then on-hook to exit program mode.
Headset and Handset Operation
AUTO or CARBON Setting
Telephones: Single Line Telephone
1. Press
3+6+9+Hold
(simultaneously).
2. Press
Spdial
and press
2
.
3. Press
Msg
to toggle On/Off.
Msg LED On: Low
Msg LED Off: Normal (default)
4. Press
Hold
to set the option.
5. Go off-hook, then on-hook to exit the program mode.
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Headset and Handset Operation
Headset Transmit Level Adjustments
Headset Transmit Level Adjustments
To set the level of the Headset Transmitter for DP5000-series telephones
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
#
.
3. Set the headset transmit level using FB1, FB2 and FB3. For Single Line Telephone
(SLT), use 1,2,3 and Msg. See table below.
Transmit
Level
SLT
Max. (louder)
Headset Transmit Level
FB1
Press 1 and Msg
FB2
Press 2 and Msg
OFF
ON
OFF
OFF
OFF ON
Default ON
OFF
ON
OFF
ON
OFF
OFF
ON
Min. (softer) ON
Note
ON means LED ON; OFF means LED OFF
4. Press
Hold
.
ON
5. Go Off-hook, then on-hook to exit the program mode.
FB3
Press 3 and Msg
OFF
OFF
OFF
OFF
ON
ON
ON
ON
Level
+12 dB
+8 dB
+4 dB
0 dB
-4 dB
-8 dB
-12 dB
-16 dB
Strata CIX DP5000-series Telephone UG 10/10
Headset and Handset Operation
Handset Level Adjustments
Handset Level Adjustments
Change the Carbon setting if a Carbon type handset or headset is connected to the handset jack. This feature is not available on the Single Line Telephone (SLT).
To change the Carbon Setting
1. Press
3+6+9+Hold
(simultaneously).
2. Press
Spdial
.
3. Press
FB1
to toggle On/Off.
FB1, LED On: Carbon type handset
FB1, LED Off: DP5000 ECM handset (default)
4. Press
Hold
to set the option.
5. Go off-hook, then on-hook to exit the program mode.
To adjust the Handset Transmit Level for DP5000-series telephones
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
Redial
.
3. Set the level using FB1, FB2 and FB3.
For Single Line Telephone, use 1,2,3 and Msg. See table below.
Transmit
Level
SLT
Max. (louder)
Handset Transmit Level
FB1
Press 1 and Msg
FB2
Press 2 and Msg
ON
OFF
ON
ON
ON OFF
Default OFF
ON
OFF
ON
OFF
ON
ON
OFF
Min. (softer)
4. Press
Hold
to set the option.
OFF OFF
5. Go Off-hook, then on-hook to exit the program mode.
FB3
Press 3 and Msg
ON
ON
ON
ON
OFF
OFF
OFF
OFF
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Headset and Handset Operation
Handset Level Adjustments
To adjust the Handset or Headset Receiver Level for DP5000-series telephones
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
Redial
.
3. Set the level using the buttons shown in the table below.
Transmit
Level
9-Line LCD
SLT
Max. (louder)
Handset / Headset Receiver Level
FB4 FB5
FB4 FB11
Press 1 and Msg Press 2 and Msg
ON ON
OFF ON
ON OFF
Default OFF
ON
OFF
ON
OFF
ON
ON
OFF
Min. (softer)
4. Press
Hold
to set the option.
OFF OFF
5. Go Off-hook, then on-hook to exit the program mode.
To adjust the Handset Side Tone Level for DP5000-series telephones
Note
This feature is not supported on the Single Line Telephone.
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
Redial
.
3. Set the level using the buttons shown in the table below.
FB6
FB12
Press 3 and Msg
ON
ON
ON
ON
OFF
OFF
OFF
OFF
Side Tone Level
Handset / Headset Side Tone Level
DP5000-series FB7
9-Line LCD FB13
ON
FB8
FB14
ON
Max. (louder)
OFF ON
Default ON
Min. (softer) OFF
4. Press
Hold
to set the option.
5. Go Off-hook, then on-hook to exit the program mode.
OFF
OFF
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Strata CIX DP5000-series Telephone UG 10/10
User Programming
6
User programming allows you to customize your LCD telephone. You will be able to:
• Enter numbers in your personal Speed Dial list
• Program One Touch and Programmable Feature Buttons
• Register Call Forward assignments
• Assign Message Waiting Keys
• Assign the background music (BGM) source to be played over the telephone’s speaker
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User Programming
Programming Feature Buttons
Programming Feature Buttons
You can use the User Programming Mode (described below) for customizing your
DP5000-series display telephone without the aid of an Administrator or Service
Technician. The User Programming mode is accessed with a
Program
button
assigned to a Programmable Feature Button or through an access code. User
Programming enables users to customize these features:
•
Programmable Feature Buttons – The DP5000-series telephones have 10 or 20
Programmable Feature Buttons to which the user can assign any one of approximately 50 different features. Once a Programmable Feature Button is programmed, press the button anytime you need to use the feature.
Notes
• ACD and FeatureFlex Application keys are not supported on programmable feature buttons 11~20 of the large 9-line display telephone.
• Directory number and external line buttons cannot be added or deleted, but their ring tones can be individually changed. See
.
User Programming Mode
To enter User Programming Mode, press the
Program
button
...or dial
#9876
. “USER PROG MODE” appears on your LCD. The Program
LED is steady green.
To exit User Program Mode Lift the handset off-hook / on-hook.
Programmable Feature Button Codes
Programmable Feature Buttons are the unassigned buttons on your keystrip that can be used to store features. The number of available Programmable Feature Buttons depends on your telephone model and how the buttons are preassigned by the System
Administrator.
The following steps enable you to program features onto Programmable Feature
Buttons.
Strata CIX DP5000-series Telephone UG 10/10
User Programming
Programmable Feature Button Codes
Setting/Changing a Programmable Feature Button’s
Function
1. Press
#9876
to enter User Programming Mode.
2. Press
Hold
.
3. Press the Programmable Feature Button to set or change.
4. Enter the Programmable Feature Button Code (see Table 12
), plus any optional parameters.
5. Press the same Programmable Feature Button (flashing) to save the setting. “DATA
PROGRAMMED” appears on your LCD.
Table 12
Feature
Programmable Feature Button Codes
Account Code
Automatic Busy Redial - On
Automatic Callback
Background Music
Call Forward - Any Calls
All Call
Busy
No Answer
Busy No Answer
Call Forward - External (Outside) Calls
All Call
Busy
No Answer
Busy No Answer
Call Park Orbit
Call Pickup
Incoming - Group Pickup
Incoming - Directed Extension Pickup
Incoming - Directed Group Pickup
Incoming - Directed Extension Pickup
On hold - Local Retrieve
On hold - Remote Retrieve
On hold - Outside Line Retrieve
On hold - Directed Extension Retrieve
On hold and Incoming
Incoming - Any External Call
Code
660
150
160
530
340
350
360
370
500
480
510
520
470
430
440
450
460
490
380
390
400
420
170
Feature
Caller ID
Cancel
Do Not Disturb (On/Off)
Door Lock Cancel
DSS Button
Flash - Short
Flash - Long
Microphone Cut-off
One Touch Button
Paging
Page All Groups
Page Individual Groups
Emerg. Page - Individ. Group
Emerg. Page - All Groups
Answer Page - All Groups
Phantom Extension Message Waiting
Privacy
Privacy Release
Night Transfer
Record to VM
Pause/Resume recording
Release Button
Release/Answer
Split
Speed Dial
User Programming Mode
330
600
630
640
270
280
860
260
650
220
230
250
240
590
560
320
Code
580
290
180
540
610
200
210
840
570
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User Programming
One Touch Buttons
One Touch Buttons
One Touch buttons can be used for storing frequently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to store additional numbers). Onetouch buttons can be preassigned to your telephone – your System Administrator can help you identify them.
If you do not have a One Touch button, but you have an available Programmable
Feature Button, you can convert the Programmable Feature Button to a One Touch button. Perform the procedure called
“Setting/Changing a Programmable Feature
(in Step 4, enter the access code for One Touch button).
Once you have created a One Touch button, you can change the function by using the following procedure.
Changing a One Touch Button
1. Press
#9876
to enter User Programming Mode.
2. Press the One Touch button to be set.
3. Enter the digits or special buttons for the function to be dialed. You can include the following in the dial string:
• Dial pad digits
0
~
9
.To program special characters, see Table 13
.
• A maximum of 32 characters.
• Station and System Speed Dial index numbers can be entered. The Speed Dial index number will automatically dial out on the extension or Line programmed on the One Touch button with the associated Speed Dial index number.
• Function buttons, except One Touch or a
Program
button.
• Handset hooking (on-hook/off-hook) cannot be recorded.
4. Press the One Touch button to save the entry.
We suggest labelling the One Touch button on your button strip.
Strata CIX DP5000-series Telephone UG 10/10
User Programming
One Touch Buttons
Table 13 Special Characters
Entry
*
*
+
Hold
(1~9)
Meaning
Indicates “stop.” The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again. Multiple “stops” can be programmed into one string.
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional pause escape sequences. For example, to insert a 17-second pause, enter
*9*8
. The display of a pause in the Speed Dial Number shows a “P” without specifying the duration. In this example, you would see “PP.”
**
*
#
*
#
Example of Special Character Usage
To create a One Touch for Park and Page under one button, program the following sequence under the One Touch button.
CNF #33***HOLD FB1 #30
CNF
– puts the caller on hold and gets new dial tone.
#33
– code to park call
**
– this special character outputs a single * which will select an available orbit and display the selected orbit on the phone.
*
HOLD
– This special character is a Stop. The dial string pauses and enables the user to view the selected orbit on the display. The dial string will restart from this point when the One Touch button is pressed again.
FB1
– gets new dial tone on the PDN
#30
– code for All Call Page which allows the user to page the location of the orbited call.
To Use a One Touch Button
Press the One Touch button.
Setting/Changing a Personal Speed Dial Code
See “Storing a System/Station Speed Dial Number” on page 63 .
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User Programming
Feature Codes
Feature Codes
Feature Access Codes are entered as a sequence on your telephone to use a particular feature.
For an example of Call Forward, see “Call Forward Examples” on page 37
.
I
Table 14 Feature Access Codes
Feature
Account Code (while on a call)
Attendant Console
Automatic Busy Redial - On
Automatic Busy Redial - Off
Automatic Callback (while on a call)
Automatic Callback Cancel
Background Music
Telephone Speaker On
Telephone Speaker Off
External Speaker On
External Speaker Off
Call Forward - See
.
Call Park
Feature Access Code Sequences
1
Cnf/Trn
+
#46
, dial account code digits
Ext. button +
0
Cnf/Trn
+
#441
, hang up
Ext. button +
#442
4
when you hear busy tone
Ext. button +
#431
Ext. button +
#490
+ music source no. (1~15) +
#
Ext. button +
#491
+
Spkr
Ext. button +
#492
+ music source no. (1~15) +
#
Ext. button +
#493
+
Spkr
Activate (while on a call)
Retrieve
(while on a call)
Cnf/Trn
+
#33
+ Orbit Number (
7000
~
7019
) or an Ext.
No.
Ext. button +
#32
+ Orbit Number (
7000
~
7019
) or an Ext.
No.
Call Pickup
Directed DN pickup of ringing or held calls.
Directed DN pickup of ringing, held or parked calls.
Incoming - Group Pickup
Incoming - Directed Extension Pickup
Incoming - Directed Group Pickup
Incoming - Directed Extension Pickup
All Call Page, Group Page and/or
External Page Pickup of page
Ext. button +
#5#6
+ Ext. No
Ext. button +
#5#29
+ Ext. No. to be picked up
Ext. button +
#5#34 + Group Number to be picked up
Ext. button +
#5#5 + Primary Ext. No to be picked up
Ext. button +
#5#32 + Group Number to be picked up
Ext. button +
#5#22 + Ext. Number
Ext. button +
#5#36
+ Page Zone No. (01~08)
#5#5
+ Ext. No. of another phone being paged.
Strata CIX DP5000-series Telephone UG 10/10
User Programming
Feature Codes
Table 14
Feature Access Codes (continued)
Feature
Call Pickup for calls on Hold
Local Pickup (call held on this phone)
Feature Access Code Sequences
1
Ext. button +
#5#71
Remote Pickup (pickup another extension)
Ext. button +
#5#72
+ Primary Ext. No.
Pickup an Outside Line on Hold
Pickup a an on Hold
Conferencing - Three Way
Ext. button +
#5#73
+ Outside Line on hold (001~128)
Ext. button +
#5#74
+ Ext. No. on hold
#494
Dialing Special Characters from a Rotary Phone
Simulate Dialing
*
Simulate Dialing
#
Dial
441
Dial
440
DISA Security Code - Change
Ext. button +
#658
+ old Security Code (1~15 digits) +
#
+ new Security Code (1~15 digits) +
#
Distinctive Ringing - See “Ring Tones” on page 15
.
Do Not Disturb
Local - On
Local - Off
Remote - On
Remote - Off
Door Lock Control
Door Phone Calling
Emergency Call
Flash - Short
Flash - Long
LCD Language (Change)
LCR (Outgoing Call)
Ext. button +
#6091
Ext. button +
#6092
Ext. button +
#6191
+ ext. no. of the phone where DND will be set + Pass Code Number
+
#
Ext. button +
#6192
+ ext. no. of the phone where DND will be set + Pass Code Number
+
#
Ext. button +
#12
+ Door Lock Number
Ext. button +
#15
+ Door Phone No. (01~24, depending on system size)
Ext. button +
#911
Ext. button +
#450
Ext. button +
#451
Ext. button +
#495
+ Language No.
Ext. button +
9
Message Waiting (MW)
Manually turn off MW LED
Retrieve a received MW
Ext. button +
#409
Ext. button +
#408
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User Programming
Feature Codes
Table 14
Feature Access Codes (continued)
Feature
Activate MW at another Station without Ringing
Cancel MW at another Station without
Ringing
Feature Access Code Sequences
1
#63
+ Ext. no. (where you want to light the MW LED)
#64
+ Ext. no. (where you want to turn off the MW LED)
Messaging - Advisory
Advisory Message - Activation
Ext. or Phantom Ext. button +
#411
+ Message No. (see table in
“Advisory Messages” on page 30
). Hang up.
Advisory Message - Cancellation
Off-hook Call Announce or Busy
Override
Ext. or Phantom Ext. button +
#412
. Hang up.
Network Access Code (Private Network)
8
+ Private Network No.
Night Ring Answer
Ext. button +
#5#39
Voice First:
2
; Tone First:
1
,
21
,
12
, or
5
, depending on programming for your phone.
Override
Busy, Do Not Disturb
Executive
After reaching a busy or DND station, press
2
.
After reaching a busy station, press
3
Paging
Page All Groups
Page Individual Groups
Emergency Page - Individual Group
Emergency Page - All Groups
Answer for External Group Page
Repeat Last Number Dialed
Ext. button +
#30
Ext. button +
#31 + Page Zone No. (01~08)
Ext. button +
#38 + Group Number
Ext. button +
#37
Ext. button +
#5#36 + Page Zone No. (01~08)
Ext. butt on +
*
0
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Strata CIX DP5000-series Telephone UG 10/10
User Programming
Feature Codes
Table 14
Feature Access Codes (continued)
Feature
Speed Dial (Storing an SD number)
Feature Access Code Sequences
1
Station
2
System
2
#66 +
nnn
+ Phone No.
3
+
# nnn = 100~199 SD bin numbers
#66 +
nnn
+ Phone No.
3
+
# nnn
= 200~999
SD bin numbers
Speed Dial (Dialing a stored SD number)
Station
2
System
2
Spdial
4
+
nnn nnn = 100~199 Station SD bin numbers
Spdial
4
+
nnn nnn = 200~999 System SD bin numbers
#18
Start Application
Travelling Class Override
Enter Code
Change Code
Uniform Call Distribution
Login from Agent Station
#471
, then dial number (enter LCR code if required)
#69
+ Index Number + old Code +
#
+ new Code +
#
Logout from Agent Station
Login to Agent Station—another Station
Logout to Agent Station–another Station
User Programming Mode
Voice Mail (VM)
#6061
#6062
#6161
#6162
#9876
Direct Transfer to Voice Mail
Volume Control - Beep
Volume Control - Ringing
While on a call, press
Cnf/Trn
+
#407
. Dial VM mailbox number (usually Ext. Number) +
#
.
With handset on-hook, press
#6101
.
Press
Vol
or
.
With handset on-hook, press
#6102
.
Press
Vol
or
.
1. If you have “hot dialing,” you do not need to press Ext. button as part of the sequence.
2. Stations must be assigned/enabled SD capabilities in system programming by an Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
3. Refer to
Table 10 on page 64 to see how to enter
*
and
#
into a speed dial number.
4. If your telephone does not have a Spdial button, press the * button, then dial the three digit Speed dial number (nnn).
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Administrator Programming
7
This appendix contains some of the functions that can be performed using
Administrator Mode.
Important!
• These functions require Strata CIX 5.1 or higher system software.
• To access the Admin mode, the telephone must be enabled for these functions in system programming using eManager. Refer to “Strata CIX Programming Manual,
Volume 1” for eManager programming.
Functions
Use the Soft Keys on the telephone to program the following functions in
Administrator mode:
• Phone Name – enter the Extension (PDN) name for any telephone in the Strata
CIX
• Door Name – enter door phone name
• System SD/Name
1
– system speed dial names
• Station SD/Name
1
– station speed dial names for any telephone in the system
• CO Line Name – CO line names
• DNIS Name – DNIS names
• Phone Key Label – button names on the electronic telephone key strips
• LM Key Label – button names on the Add-on module key strip
1 The Admin telephone mode allows speed dial names to be programmed, but the actual speed dial numbers are programmed using the speed dial programming procedures described in the User Guide.
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Administrator Programming
Administrator Mode
Administrator Mode
To access Administrator Mode, your station must be enabled for administrative access.
If Mode soft key is not available when telephone is idle, the telephone set does not have Administrative access.
To enter Administrator Mode
1. Press
Mode
soft key.
2. Press
ADMN
soft key. The “Password” prompt appears.
Enter the password (0000 – default).
3. Press
Hold
.
Follow the steps below to perform the following Administrator functions in
Administrator Mode.
Phone Name
1. Enter Administrator Mode
2. Press
Hold
.
3. Enter the DN ID number. This is the extension number (PDN) of the telephone.
4. Enter the Phone Name that corresponds with that DN ID.
5. Press
Hold
to register the name and move on to the next Phone name entry.
6. Press
RTRN
softkey.
7. Repeat steps 1~4 to program additional names.
Strata CIX DP5000-series Telephone UG 10/10
Administrator Programming
Administrator Mode
Door Name
Door Phone should be setup and programmed within the Strata CIX before a Door
Name can be assigned.
1. Enter Administrator Mode.
2. Press
Next
, display shows Door Name
3. Press
Hold
, display shows Door Phone Number.
4. Enter the Door Phone number (01~24).
5. Enter the Door Phone name
6. Press
Hold
to save the name.
7. Repeat steps 4~6 to enter another Door Phone name.
System SD/Name
1. Enter Administrator Mode.
2. Press
Next
twice until display show System SD/Name.
3. Press
Hold
, display shows IDX
4. Enter three digit Speed Dial Index (000~799).
5. Enter the Speed Dial name/label.
6. Press
Hold
to save your changes
7. Repeat steps 4~6 to label additional Speed Dials.
Phone Key Label and LM Key Label
See Chapter 4 – ADM/DSS Console .
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98
Administrator Programming
Administrator Mode
Station SD/ Name
1. Enter Administrator Mode.
2. Press
Next
three times, display will show Station SD/Name
3. Press
Hold
, display shows DN ID
4. Enter the DN number of the station whose speed dial you wish to label, display will show DN XXXX IDX
5. Enter the two digit Speed Dial number you wish to program, display shows DN
XXXX IDX 01
6. Enter the name/label of this Station Speed Dial.
7. Press
Hold
to save your changes.
8. To label additional Speed Dials for this extension, repeat steps 5~7.
9. To label Speed Dials for another extension, press
Rtrn
, display will show DN ID and repeat steps 4~7.
CO Line Name
1. Enter Administrator Mode
2. Press
Next
four times, display will show CO Line Name.
3. Press
Hold
, display will show CO Line.
4. Enter the CO line number whose name you wish to change (001~264), if you enter
001 display will show CO Line 001
5. Enter the name/label for the CO Line
6. Press
Hold
to save your changes.
7. Repeat steps 4~6 to change addition CO Line names.
DNIS Name
1. Enter Administrator Mode.
2. Press
Next
five times, display will show DNIS Name.
3. Press
Hold
, display will show ILG (Incoming Line Group)
4. Enter the ILG number whose name you wish to change (001~128), if you enter 001 display will show ILG 001
5. Enter the name/label for the ILG.
6. Press
Hold
to save your changes.
7. Repeat steps 4~6 to change addition ILG names.
Strata CIX DP5000-series Telephone UG 10/10
Administrator Programming
System Features
System Features
The following are system features that require Administrator setup using the DP5000series telephone. For eManager programming refer to the Strata CIX Programming
Manual, Volume 1.
Direct Inward System Access (DISA) Security Code
The Direct Inward System Access feature is used when calling into your system from the outside. This feature is available on certain CO lines and from the built-in Auto
Attendant. Assignments are made by the system programmer. CO lines can be DISA lines in the Day, Day 2, or Night mode, or any combination of these modes.
If a caller enters the system via a DISA line or built-in Auto Attendant, the caller can then access another line to place an outgoing call through the system, in which case the outgoing line call is charged as a call made from the CIX system. To prevent unauthorized outgoing calls through the system using the DISA feature, enter a DISA security code as shown in the following steps.
CAUTION!
Whenever the built-in Auto Attendant is installed, the DISA security code should be used (and changed periodically) to prevent unauthorized access of outgoing CO lines via the Auto Attendant
DISA access feature.
To change the DISA security code
1. Press DN + DISA Security Access Code (see note). A confirmation tone is heard.
2. Dial the existing DISA security code (1-15 digits).
3. Press
#
, confirmation tone is heard.
4. Enter the new DISA security code +
#
, confirmation tone is heard and display shows Data Programmed.
5. Lift handset off-hook and on-hook to end session.
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Administrator Programming
System Features
To cancel the DISA security code
CAUTION!
Canceling the DISA security is very dangerous and allows your telephone system to be open to hackers and could result in unauthorized long distance telephone calls. Perform the following steps with caution.
1. Press DN + DISA Security Access Code (see note). A confirmation tone is heard
2. Dial the existing DISA security code (1-15 digits)
3. Press
#
, confirmation tone is heard.
4. Press
#
again, this will allow the DISA feature to be used without a security code.
5. A confirmation tone is heard and display shows Data Programmed.
6. Lift handset off-hook and on-hook to end session.
Note
The DISA Security Access Code needs to be defined in the Strata CIX by the
System Administrator through eManager as it is not set in the default database.
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Strata CIX DP5000-series Telephone UG 10/10
Administrator Programming
Date and Time Setting
Date and Time Setting
This operation is possible from the Administrator station or attendant consoles and enables you to set the date, time, and day.
To set the date
1. With the handset on-hook, press a DN + the access code assigned in eManager.
A confirmation tone is heard.
2. Enter the date (YYMMDD).
3. Press
#
button.
A confirmation tone is heard.
4. Press
Spkr
.
The telephone returns to the idle mode.
To set the time
1. Press DN + the access code assigned in eManager, with the handset on-hook.
A confirmation tone is heard.
2. Enter the time (HHMMSS) in the 24-hour clock format.
Note
H=hour, M=minute and S=seconds. Use leading zeros: 060530 = 6:05AM and
30 seconds; 143045 = 2:30PM and 45 seconds.
3. Press
#
button.
You hear a confirmation tone.
4. Press
Spkr
.
The telephone returns to the idle mode.
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Administrator Programming
Telephone Programming Mode
Telephone Programming Mode
To place your telephone in Programming Mode A
Press
3
+
6
+
9
+
Hold
simultaneously. The LCD displays “DP PROGRAM MODE” and “SELECT=”. Your phone will not ring if it receives a call while in
Programming Mode.
To exit from Programming Mode A
Go Off-hook and On-hook or wait for 30 seconds for Programming Mode to automatically time out.
Initialize Telephone Settings
This function resets all Programming Mode option settings to their default setting.
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
Mode
soft key.
3. Press
Msg
button.
4. Press
Hold
.
5. Press
Vol
s
button.
6. Press
Msg
7. Press
Hold
8. Go off-hook, then on-hook to exit the program mode.
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Strata CIX DP5000-series Telephone UG 10/10
Administrator Programming
Telephone Programming Mode
Call Waiting and Camp-on Ring Tone Over Handset/
Headset Option
Call Waiting and Camp-on tones are sent to a busy telephone’s speaker to indicate that a call is waiting. Call Waiting and Camp-on Tones can be sent, as an option, to the telephone handset or headset, in addition to the speaker. Follow these steps to turn handset/headset Call Waiting and Camp-on tone On/Off for a DP5000-series telephone. The default is Off.
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
0
.
3. Press Feature Button 4 (FB4) to toggle On/Off.
FB4, LED On: Call Waiting tone
FB4, LED Off: No Call Waiting tone
4. Press
Hold
to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Initialize or Adjust LCD Contrast
To initialize LCD Contrast for the LCD Telephones
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
Mode
soft key.
3. Press
Msg
button so that the
Msg
LED is On.
4. Press
Hold
. This sets the LCD lightness/darkness contrast to the default setting.
5. Go off-hook, then on-hook to exit the program mode.
To adjust LCD Contrast for the LCD Telephones
Press and hold down the
Mic
button while you press and release
Vol
s
or
Vol
t repeatedly.
Each time you press
Vol
s
or
Vol
t
, the contrast increases or decreases. There are a total of 13 different contrast levels available.
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Administrator Programming
DKT2000 Mode On/Off
DKT2000 Mode On/Off
Before a cordless telephone (DKT2204-CT or DKT2304-CT) can share a digital station port with a DP5000-series telephone set, the port must be programmed into
2000 mode. If the mode is not changed to 2000-mode, the DP5000 phone will not work and the display will be blank. Also see CIX Installation and Maintenance
Manual for additional information.
In 2000-mode:
• Only 16 characters by two lines display on the LCD.
• LCD Programmable Feature Button does not work
• Spdial button does not work
Step 1: Turn DKT2000 Mode On/Off
Important!
Change the mode on DP5000-series telephone before connecting a
DKT2204-CT or DKT2304-CT.
1. On the DKT3x00 telephone, press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
#
.
3. Press
FB7
. LED On = 2000 telephone. LED Off = 5000-series telephone.
4. Press
Hold
.
5. Lift the handset to exit programming mode. Wait a few seconds for the telephone to reset itself.
Step 2: Connect Cordless Telephone to DP5000-series
Telephone
The cordless telephone (base station) will connect to the digital station port and then in turn the DP5000 phone will connect to the cordless base station.
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Strata CIX DP5000-series Telephone UG 10/10
Administrator Programming
Single Line Telephone
Single Line Telephone
The Single Line Telephone is the smallest telephone set in the DP5000-series family.
This telephone has some variations on button functionality compared to the other
DP5000-series telephones. These differences are detailed here.
Buttons
Some of the fixed buttons are a little different from the other DP5000-series telephones.
Message (Msg) – This button is used to call back the station or voice mail device that activated the LED.
Flexible (Flex) – Works as a Redial button by default. This button can also be programmed as a Programmable Feature
Button.
Off-hook – This button works as a PDN that can be used to answer and make calls.
Message
Flexible
Off-hook
Speaker
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Administrator Programming
Single Line Telephone
Redial / Feature Button Activation / Deactivation
The
Flex
button has been set to act as a
Redial
button by default. However, you can reprogram the
Flex
button to work as Programmable Feature Button, as it set in system programming. These steps enable you to change how the button functions.
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
0 7
.
3. Press
Msg
to toggle On/Off
Msg
LED On:
Flex
button works as Programmable Feature Button (FB3)
Msg
LED Off:
Flex
button works as a
Redial
button.
4. Press
Hold
to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Note
If you program the Flex button to work as Programmable Feature Button 3, you can press
*
0
to redial.
Msg / Feature Button Activation / Deactivation
Your
Msg
button has been set by default to work as a
Msg
button; however, you can reprogram it to work as Programmable Feature Button.
1. Press
3
+
6
+
9
+
Hold
(simultaneously).
2. Press
0 8
.
3. Press
Msg
to toggle On/Off.
Msg
LED On:
Msg
operates as Programmable Feature Button (FB2)
Msg
LED Off: Works as a
Msg
button.
4. Press
Hold
to set the option.
5. Go off-hook, then on-hook to exit the program mode.
Note
Please see your System Administrator to have Features assigned to the Flex or
Msg buttons, this will be done through eManager.
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Strata CIX DP5000-series Telephone UG 10/10
References
A
This Appendix contains table that support some of the feature operations.
Call Forward
Table 15
Feature
Call Forward Procedure
Button Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls to an ext.
Press ext. button +
#6011
(tone) + dial the dest. ext. no. (tone)
All Calls to outside telephone no.
Busy to an ext.
Press ext. button +
#6011
(tone) + outside line access code + dest. telephone no.
+
#
(tone)
Press ext. button +
#6021
(tone) + dial the dest. ext. no. (tone)
Busy to outside telephone no.
No Answer to an ext.
No Answer to outside telephone no.
Press ext. button +
#6021
(tone) + outside line access code + dest. telephone no.
+
#
(tone)
Press ext. button +
#6031
(tone) + dial the dest. ext. no. + timer (
08
~
60
) (tone)
Press ext. button +
#6031
(tone) + outside line access code + dest. telephone no.
+
#
(tone) + timer (
08
~
60
) (tone)
Busy No Answer to an ext.
Busy No Answer to outside telephone no.
Cancel
Press ext. button +
Press ext. button + timer (
08
~
60
#6041
#6041
) (tone)
+ dial the dest. ext. no. # (tone) + timer (
08
~
60
) (tone)
+ outside line access code + dest. telephone no. +
Press ext. button +
#6051
(tone)
#
+
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References
Call Forward
Table 15
Call Forward Procedure (continued)
Feature Button Sequence
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls to an ext.
Press ext. button +
#6013
(tone) + dial the dest. ext. no. (tone)
All Calls to outside telephone no.
Busy to an ext.
Press ext. button +
#6013
(tone) + outside line access code + dest. telephone no.
+
#
(tone)
Press ext. button +
#6023
(tone) + dial the dest. ext. no. (tone)
Busy to outside telephone no.
No Answer to an ext.
No Answer to outside telephone no.
Press ext. button +
#6023
(tone) + outside line access code + dest. telephone no.
+
#
(tone)
Press ext. button +
#6033
+ dial the dest. ext. no. (tone) + timer (
08
~
60
)
Press ext. button +
#6033
+ outside line access code + dest. telephone no. +
#
(tone) + timer (
08
~
60
)
Busy No Answer to an ext.
Press ext. button +
#6043
+ dial the dest. ext. no. (tone) + timer (
08
~
60
) (tone)
Busy No Answer to outside telephone no.
Cancel
Press ext. button +
#6043
+ outside line access code + dest. telephone no. +
#
(tone) + timer (
08
~
60
) (tone)
Press ext. button +
#6053
(tone)
Call Forward Any Call - Set for Another Station:
Enables you to set call forwarding for another telephone within your telephone system. You will need the other telephone’s Call Forward pass code in order to do this. Call Forward Pass Codes are created in system programming.
All Calls to an ext.
All Calls to outside telephone no.
Busy to an ext.
Press ext. button +
#6012
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
+ dest. telephone no. (tone)
Press ext. button +
#6012
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
+ outside line access code
+ dest. telephone no. +
#
(tone)
Press ext. button +
#6022
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
+ dest. telephone no. (tone)
Busy to outside telephone no.
No Answer to an ext.
Press ext. button +
#6022
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
+ outside line access code
+ dest. telephone no. +
#
(tone)
Press ext. button +
#6032
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code (tone) +
#
+ dest. telephone no. (tone) + timer
(
08
~
60
) (tone)
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Strata CIX DP5000-series Telephone UG 10/10
References
Call Forward
Table 15
Feature
No Answer to outside telephone no.
Busy No Answer to an ext.
Busy No Answer to outside telephone no.
Cancel
Call Forward Procedure (continued)
Button Sequence
Press ext. button +
#6032
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code (tone) +
#
+ outside line access code
+ dest. telephone no. +
#
(tone) + timer (
08
~
60
) (tone)
Press ext. button +
#6042
+ dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone) + dest. telephone no. (tone) + timer
(
08
~
60
) (tone)
Press ext. button +
#6042
+ dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone) + outside line access code + dest. telephone no. +
# (tone)
+ timer (
08
~
60
) (tone)
Press ext. button +
#6052
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone)
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone system
All Calls to an ext.
Press ext. button +
#6014
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone) + dest. telephone no. (tone)
All Calls to outside telephone no.
Busy to an ext.
Press ext. button +
#6014
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone) + outside line access code + dest. telephone no. +
#
(tone)
Press ext. button +
#6024
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone) + dest. telephone no. (tone)
Busy to outside telephone no.
No Answer to an ext.
No Answer to outside telephone no.
Busy No Answer to an ext.
Busy No Answer to outside telephone no.
Press ext. button +
#6024
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone) + outside line access code + dest. telephone no. +
#
(tone)
Press ext. button +
#6034
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone) + dest. telephone no. (tone) + timer
(
08
~
60
)
Press ext. button +
#6034
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone) + outside line access code + dest. telephone no. +
#
(tone) + timer (
08
~
60
) (tone)
Press ext. button +
#6044
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone) + dest. telephone no. (tone) + timer
(
08
~
60
) (tone)
Press ext. button +
#6044
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone) + outside line access code + dest. telephone no. +
#
(tone) + timer (
08
~
60
) (tone)
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References
Call Forward
Table 15
Call Forward Procedure (continued)
Feature
Cancel
Button Sequence
Press ext. button +
#6054
(tone) + dial the other telephone’s ext. no. + enter other telephone’s Call Forward pass code +
#
(tone)
Change Call Forward Pass Code:
Your telephone must be enabled in programming to have the ability to change pass codes.
Change Pass Code
Press ext. button +
#670
(tone) + dial the dest. ext. no. (tone) + old pass code +
#
(tone) + new pass code (tone) +
#
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References
Soft Keys
Soft Keys
The table below is a list of soft key labels that appear on the LCD telephones. Press the soft key button associated with the label to activate the feature (
SK1
,
SK2
,
SK3
and
SK4)
.
Table 16
Soft Key
ABR
ACB
BUSY
CONF
EXEC
EXIT
JOIN
LINE
MESG
OVRD
PGE
RING
RLS
RTRN
SPLT
STA.
TALK
TRNS
Soft Key Prompts
Definition
Activates Automatic Busy Redial after dialing a busy outside telephone number.
Activates Automatic Callback after reaching a busy station, CO line, or CO Line group.
(Busy Override) Sends a call-waiting tone to a busy station.
Initiates or completes a conference.
(Executive Override) Breaks into the conversation of a busy called station.
Exits you from a conference; remaining parties are connected.
Joins all parties to a conference while on a conference call.
Adds a CO line to an existing call while in the Conference mode. The LCD prompts you to access a CO line after you press this key.
Sets a message waiting indication at a busy or unanswered station.
Overrides options, busy mode, or overrides Do Not Disturb mode.
Enables you to enter a Page Group number (01~16) and send a page to the phones in that page group.
Makes a called station ring when making a voice announce call to the station.
Disconnects a call and returns telephone to the idle state.
Terminates a feature operation and returns to a previously displayed state.
Enables you to break off from a conference call with another conference call member for a private conversation (split). You can use the Join key to reconnect both of you back into the conference. You must be a conference master to use this. See instructions for Conference
Split/Join/Drop for further instruction.
Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station number after you press this key.
Makes a voice announcement to a called station that is ringing.
Initiates or completes a Transfer while on an outside call.
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References
Button Labels
Button Labels
The button labels in Table 17 are for the Programmable Buttons on the telephone.
Programmable buttons are the unmarked buttons on the telephone keystrip.
Table 17 Programmable Feature Button Definitions
Button
Account
Code
All Call
Page
Auto Busy
Redial
Auto
Callback
Call Frwd
All Calls
Call Frwd
Busy
Call Frwd
Busy NAns
Call Frwd
No Answer
Call Frwd
External
Caller ID
Directed
Pickup
Do Not
Disturb
Definitions
Account Code – Press to enter a Voluntary Account Code anytime during a Central
Office (outside) line call without interrupting the conversation.
All Call Voice Page – Press to page all of the telephones in the All Call Page group.
Automatic Busy Redial – Press to set up Automatic Busy Redial after receiving a busy tone on a dialed outside line call (not available when calling on Tie or Direct Inward
Dialing (DID) outside lines).
Automatic Callback – Press to recall a busy station or station in the Do Not Disturb (Do
Not Disturb) mode as soon as that station becomes idle or deactivates Do Not Disturb.
Also used for outside line queuing when all lines are busy.
Call Forward-All Calls – Press to forward all calls to another station or voice mail device.
Call Forward-Busy – Press to forward calls immediately to another station or voice mail device when your station is busy or in the Do Not Disturb mode.
Call Forward-Busy/No Answer – Press to forward calls immediately to another station or voice mail device when your station is busy or in Do Not Disturb mode. Also forwards calls when your station is not answered after 8~60 seconds (set at your station).
Call Forward-No Answer – Press to forward calls to another station or voice mail device when your station is not answered after 8~60 seconds (set at your station).
Call Forward-External – Press to forward Private or DID line calls to an external or internal telephone number.
Caller ID – Press to view the Call History list (may include name/number, date, status).
Call Pickup – Press to initiate a ringing Directed Call Pickup of outside line, extension, and page calls.
Do Not Disturb – Press to lock your station in or out of the Do not Disturb mode.
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References
Button Labels
Table 17
Programmable Feature Button Definitions (continued)
Button
DSS
Definitions
Direct Station Selection(s) – Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button.
Flash
Flash – Press to perform the following functions: Disconnect and recall dial tone on a outside line; access Centrex or PBX features; enter a pause or flash signal when programming speed dial numbers.
Group
Pickup
Line
Group Pickup – Press to pick up a call that is ringing a station that belongs to a Pickup
Group that your station is a member of.
Line – Press to answer or access an outside line.
Microphn
Cut-off
Microphone Cutoff – Press to turn the microphone off/on while idle, providing privacy when you receive handsfree internal calls. Also functional when your station receives calls – The Mic button controls the microphone when you originate calls.
Msg Wait
Night
Transfer
Park in
Orbit
Pooled Line
Grp
Additional Messages Waiting
Press to control the system’s outside line ringing pattern for after-hours incoming calls.
Park – Press to park internal or outside calls in an orbit. Call retrieval can be made locally from the same parking telephone or remotely from a different telephone.
Pooled Line – Press to access an available outside line from a group of lines appearing under one button.
Privacy on
Line
Privacy – Press to block Privacy Override on common outside line buttons. This button does not block Busy Override or Executive Override.
Privacy
Release
Program
PS/RES
Record
Privacy Release – Press to release privacy on common outside line buttons, enabling other station users to enter your conversations on those buttons. Privacy release does not apply to common extension buttons which are always private.
Program – Press to enter User Programming mode, which enables you to re-define
Programmable Feature Buttons to perform other functions, including programming One Touch,
Call Forward assignments, assign Message Waiting Buttons and assign BGM sources played over the telephone speaker.
Pause/Resume – Press to pause or resume recording a conversation to a voice mailbox or when playing back the recording.
Record to Voice Mail – Press to record current conversation to voice mailbox.
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References
Button Labels
Table 17
Programmable Feature Button Definitions (continued)
Button
Release and
Ans
Definitions
Release and Answer – Press to disconnect or complete the transfer the current outside or extension call and automatically answer the new incoming outside or extension call.
Release Call
Release – Press to disconnect or complete the transfer of the current outside or extension call and to place your station in the idle condition.
SD or
Customized
Button
Spd Dial Lng
Pause
Spd Dial
Pause
Speed Dial – Press to Speed Dial a telephone number or feature access codes. SD buttons can be used as either System Speed Dial numbers or Station Speed Dial numbers.
Pause (Long) – Press to insert a 10-second pause when programming Speed Dial numbers.
Pause – Press to set either a one-half or two-second pause when programming Speed Dial numbers. (The pause time is set in system programming).
Start
Sub
Tel Set
Music
Tone Dial
Select
Start – Press to make an outgoing call using an ISDN trunk.
Sub address – Press to enter a sub address on an ISDN trunk outgoing call.
Background Music – Press to turn Background Music on or off over your station speaker.
Tone – Press to change the outgoing dialing of the outside line in use from dial pulse to tone signaling.
Unlock Door
Door Unlock – Press to unlock a door lock mechanism.
Table 18 Programmable Feature Button Labels
Code
000
100
110
Feature
Name
Unused
Key
1 2 3 4 5 6 7 8 9 10 11 12
Prime DN
Key
E x t . x x x x x
Secondary/
Phantom
DN Key
E x t . x x x x x
LCD
Default
Label
Ext.
XXXXX
(CLID)
Ext.
XXXXX
(Caller ID)
User
Can
Rename
Yes
Yes
114
Strata CIX DP5000-series Telephone UG 10/10
References
Button Labels
Table 18
Programmable Feature Button Labels (continued)
Code
120
130
140
Feature
Name
CO
CO Line
Group
Pooled
Line Key
1 2 3 4 5 6 7 8 9 10 11 12
L i n e
L i n e G r p x x x
P L L n x x x
G r p x x x
LCD
Default
Label
Line
XXX(Caller
ID)
Line Grp
XXX(Caller
ID)
PL Ln
GrpXXX(C aller ID)
Door Lock
XXX
540
Door
Unlock
D o o r
560
PhDN
Message
Waiting
M W
570 One Touch O n e f o
L o c k x x x r
T o u x c x h x x x
MW for
XXXXX
610 DSS Key D S x x x x x x x
One Touch
DSXXXXX
XX
900
900
900
900
Application
Start-
Application
#00-#89
Application
Start -
Application
#90
Application
Start -
Application
#91
Application
Start -
Application
#92
A P P
A C D
K e y 9 0 0 X X
A C D L o g I n
U n A V a i l a b l e
W o r k U n i t
APP Key
900XX
ACD LogIn
Unavailabl e
WorkUnit
User
Can
Rename
Yes
Yes
Yesl
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Strata CIX DP5000-series Telephone UG 10/10
115
References
Button Labels
Table 18
Programmable Feature Button Labels (continued)
Code
900
900
900
900
900
900
900
Feature
Name
1 2 3 4 5 6 7 8 9 10 11 12
Application
Start -
Application
#93
Application
Start -
Application
#94
Application
Start -
Application
#95
Application
Start -
Application
#96
Application
Start -
Application
#97
Application
Start -
Application
#98
Application
Start -
Application
#99
A C D
A C D
H e l p
A C D P i c k U p
E n d W r a p U p
A C D W r a p U p
A C D M o n i t o r
S h i f t
A S t a t u s
LCD
Default
Label
ACD Help
ACD
PickUp
End
WrapUp
ACD Join
ACD
Monitor
ACD Shift
ACD
Status
User
Can
Rename
Yes
Yes
Yes
Yes
Yes
Yes
Yes
116
Strata CIX DP5000-series Telephone UG 10/10
Hardware Connections
B
DP5000-Series Telephone Tilt Angles
The DP5000-series telephones, except the Single Line Telephone have three tilt positions built into the base. There is also a tilt stand extension that adds an additional
20 degrees of tilt. When the telephone is sitting on a desk or table there are a total of six different angles of tilt available. When wall mounted there are two angles available. The Single Line Telephone base is fixed at 15 degrees. See figures on the next page.
Table 19 DP5000-Series Tilt Angels
Model
All DP5000-series, except the
Single Line Telephone
All Add-on and DSS modules
Single Line Telephone
Tilt Without Stand
15°, 27.5°, 40°
15 Degrees (fixed)
Tilt with Stand
35°, 47.5°, 60°
117
Strata CIX DP5000-series Telephone UG 10/10
Hardware Connections
DP5000-Series Telephone Tilt Angles
DP5000-Series Desk-top Tilt Angle With Tilt-Stand Extension
118
0° (no) Tilt
DP5000-Series Wall Mount Angles
-10° Tilt
Strata CIX DP5000-series Telephone UG 10/10
Hardware Connections
Wiring
Wiring
The connectors on the DP5000-series telephones are identified with icons. The connector icons and their meaning are shown below.
Connectors
ADM Line Cord
Ext. Speaker
Headset Handset
Cable Clips
(To CIX System) Speaker (BESCB)
Headset Cord
Handset Cord
AMD Cord
DP5000-series Telephone Wiring
The DP5000-series telephones include the special long-tail handset cords required to fit the new tilt bases.
Strata CIX DP5000-series Telephone UG 10/10
119
Hardware Connections
Wiring
When the tilt stand extension is used, simply remove the line cord from under the rear cable clip. This will allow the tilt stand extension to deploy without strain on the line cord.
120
Strata CIX DP5000-series Telephone UG 10/10
Centrex Application
C
Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system. Your telephone may have access to one or more of the enhanced Centrex features listed below:
Flexible Directory Numbering
A station’s extension can be three or four digits. It is, therefore, possible to match a station’s extension and Centrex line extension number. Dial the entire station number when indicated.
Note
Some access code numbers may have been changed to avoid system numbering plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by pressing a pre-programmed Feature Button on your telephone, instead of dialing a Centrex access code. The Centrex access code, including the necessary flash and/or pause sequence, is activated when the button is pressed. See your Centrex or PBX operations manual for specific details.
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone, enabling you to answer appropriately for either outside, inside or callback calls.
Strata CIX DP5000-series Telephone UG 10/10
121
Centrex Application
Delayed Ringing
Delayed Ringing
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing.
122
Strata CIX DP5000-series Telephone UG 10/10
Index
A
about this book conventions,
how to use this guide,
organization,
related documents,
access codes,
account codes,
calls,
forced,
verified/non-verified,
administrator functions,
advisory messaging,
all call page,
alphanumeric entry,
answer a call,
answering calls,
attendant console,
automatic busy redial,
callback,
callback cancel,
,
hold,
line selection,
automatic hold,
B
background music (BGM),
Strata CIX DP5000-series Telephone UG 10/10
busy override,
button feature,
flexible,
labels,
off-hook,
programming,
buttons
Cnf/Trn,
DSS on ADMs and DSS consoles,
fixed,
Hold,
one touch,
Redial,
speed dial,
C
caller ID,
call forward access codes,
any call,
override,
station,
system,
call history,
call hold,
calling,
call park,
orbits,
123
Index
D ~ F
124
call pickup,
held calls,
call waiting,
,
Camp-on ring tone,
centrex application,
feature buttons,
class of service override,
Cnf/Trn,
CO line call transfer,
CO line name,
CO line queuing,
conference calls,
hold,
split/join/drop,
voice mail,
D
date and time setting,
day/day 2/night modes,
deactivation,
delayed ringing,
dial by name,
dial directory,
dial pad,
direct inward system access (see DISA)
directories,
direct station selection buttons,
DISA,
security code,
distinctive ringing,
DKT2000 mode on/off,
DNIS name,
do not disturb,
override,
door lock,
control,
door name,
door phone,
calling,
drop,
DSS,
buttons on ADMs and DSS consoles,
call answering,
call forward override,
calling,
console,
night transfer,
paging,
speed dial,
transferring,
E
emergency call,
page,
emergency call,
emergency ringdown,
exclusive hold,
executive override,
F
feature access codes,
feature button activation,
flash,
,
flexible button,
flexible buttons codes,
flexible directory numbering,
forced account codes (verified/nonverified),
Strata CIX DP5000-series
Index
G ~ P
G
group pickup,
H
handset calling,
handsfree answerback,
Hold,
hold,
line hold,
,
hot dialing,
,
I
indicators
LED,
ISDN buttons,
J
join,
L
language changes,
language code,
LCD contrast,
LCR dialing out,
LED indicators,
line automatic selection,
ringing preference,
line button,
M
making a call,
message waiting,
message waiting light on another telephone,
Strata CIX DP5000-series Telephone UG 10/10
on phantom ext/MW,
messaging advisory,
Mic button,
microphone,
,
microphone cut-off,
mute,
N
names storing speed dial,
names (entering),
network access,
night ring answer,
night transfer button,
O
off-hook,
off-hook call announce (OCA),
one touch button,
override access codes,
busy,
call forward (DSS),
class of service,
do not disturb,
executive,
privacy,
travelling class,
override calls,
P
paging,
access codes,
park,
park in orbit,
park in orbit,
125
Index
R ~ V
126
pickup,
pick up group calls,
privacy,
override,
private network access,
programming buttons,
programming mode,
R
redial,
repeat last number dialed,
ringing distinctive settings,
line preference,
ringing line preference,
ringing repeat,
S
signaling tone,
voice first,
soft keys,
speakerphone,
special characters for speed dialing,
speed dial,
,
access codes,
names,
personal,
station,
system,
speed dial (DADM or DSS),
Spkr button,
answering,
split,
start application,
station speed dial/name,
storing speed dial names,
system features,
speed dial/name,
T
telephone buttons,
single line telephone,
telephone settings,
Tilt Angles,
tone⁄pulse dialing,
tone signaling,
travelling class override,
two (tandem) CO line connection,
U
uniform call distribution (UCD),
user programming,
,
V
voice first signaling,
voice mail access codes,
conference,
volume control,
voluntary account codes (verified/nonverified),
Strata CIX DP5000-series
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