User`s guide | Bissell 3101-0 Vacuum Cleaner User Manual

User’s Guide
Model 35401
Upright Vacuum
■ Assembly
■ Operation
■ Maintenance
■ Troubleshooting
Thanks for buying a BISSELL PowerClean™Upright Vacuum.
We’re glad you purchased a BISSELL PowerClean™ Upright
Vacuum Cleaner. Everything we know about floor care went into
the design and construction of this powerful, innovative home
vacuuming system.
Your vacuum cleaner is well made, and we back it with a
comprehensive one-year warranty. We also stand behind it with
a knowledgeable, dedicated Consumer Service Department, so,
should you ever have a problem, you’ll receive fast, considerate
My great-grandfather invented the floor sweeper in 1876.
Today, BISSELL is a global leader in the design, manufacture,
and service of high quality homecare products like your
PowerClean Upright Vacuum Cleaner.
Thanks again, from all of us at BISSELL.
Mark J. Bissell
President and Chief Executive Officer
Powerful 12.0 amp motor
5 surface height settings
■ 4 specialized tools for
all cleaning needs
■ 9’ self-retracting vacuum hose
■ 25’ power cord with
Quick Release feature
When using an electrical appliance,
basic precautions should be observed,
including the following:
Read all instructions before using your
upright. Always connect to a polarized outlet
(left slot is larger than right). Unplug from
outlet when not in use and before conducting
WARNING: To reduce the risk of
electric shock, fire or injury do not use
outdoors or on wet surfaces.
■ Do not modify the polarized plug to fit a
non-polarized outlet or extension cord
■ Do not leave vacuum cleaner when it is plugged in
■ Do not perform maintenance when vacuum
cleaner is plugged in
■ Do not use with damaged cord or plug
■ Do not unplug by pulling on cord. To unplug,
grasp the plug, not the cord
■ Do not pull or carry by cord, use cord as a
handle, close door on cord, pull cord around
sharp corners, run vacuum cleaner over cord,
or expose cord to heated surfaces
■ If appliance is not working as it should, has been
dropped, damaged, left outdoors or dropped into
water, return it to a Service Center.
■ Do not allow children to operate vacuum
cleaner or use as a toy
■ Do not handle vacuum cleaner or plug with
wet hands
■ Do not carry the vacuum cleaner while it
is running
■ Do not put any object into ventilation openings,
use with blocked opening, or restrict air flow
■ Do not use without Vacuum Bag and/or filters
in place
■ Do not expose hair, loose clothing, fingers or
body parts to openings or rotating floor brush
■ Do not pick up hot coals, cigarette butts, matches
or any hot or burning objects
■ Do not pick up hard or sharp objects such as
glass, nails, screws, coins, etc.
Do not pick up flammable or combustible
materials (lighter fluid, gasoline, kerosene, etc.) or
use in the presence of explosive liquids or vapor
Do not pickup toxic material (chlorine bleach,
ammonia, drain cleaner, gasoline, etc.)
Do not use vacuum cleaner in an enclosed space
filled with vapors given off by oil base paint,
paint thinner, some moth proofing substances,
flammable dust, or other explosive or toxic vapors
Do not use for any purpose other than described
in this User’s Guide
Use only manufacturer’s recommended
Use only on dry, indoor surfaces
Keep openings free of dust, lint, hair, etc.
Keep appliance on a level surface
Turn off all controls before plugging or
unplugging vacuum cleaner
Be extra careful when cleaning stairs
Pay close attention when working around
To reduce the risk of electric shock, this
appliance has a polarized plug (one blade is
larger than the other). This plug will fit in a
polarized outlet only one way. If the plug does
not fit fully in the outlet, reverse the plug. If it
still does not fit, contact a qualified electrician
to install a proper outlet. Do not change the
plug in any way.
This model is for household use only.
not plug in your vacuum
cleaner until you have
completely assembled it per
the following instructions
and are familiar with all
instructions and operating
Cord Wrap
SelfHandle Retracting
Release Vacuum
Vacuum Body
Front Stair Handle
Surface Height Adjustment
Furniture Protection Guard
How to use this guide
This User’s Guide has been designed to help you get
the utmost satisfaction from your BISSELL PowerClean
Upright Vacuum Cleaner. You’ll find assembly and
operating instructions, safety precautions, as well as
maintenance and troubleshooting instructions. Please
read this Guide thoroughly before assembling your
vacuum cleaner.
Pay particular attention to the assembly diagram,
assembly instructions, and part names. Locate and
organize all parts before assembly. Familiarize
yourself with the parts and where they go. Following
this User’s Guide will greatly enhance your ability
to get the most performance from your BISSELL
PowerClean for many years.
How to put it together
The only tool you’ll need to assemble your vacuum
cleaner is a Phillips head
Attach Vacuum Body to Powerfoot
Place Powerfoot on floor with rotating agitator brush on
floor surface.
Place Vacuum Body onto Powerfoot and push down firmly on
top corners of Vacuum Body while rocking slightly from side to
side. You will hear a ‘click’ when raised area on back of
Powerfoot enters opening on back of Vacuum Body.
Push long bolt through bottom hole on FRONT of lower body.
Place nut over end of bolt and hold in place while tightening
bolt with a phillips head
NOTE: If bolt will not go through hole easily, repeat step 1.
Plastic bags or plastic
film can be dangerous.
To avoid danger of
suffocation, keep away
from babies and children.
Attach Handle to Vacuum Body
Align Handle with edges of upper Vacuum Body and press
down. You will hear it snap into place.
Safety instructions . . . . . . . . . .2
Attach Tool Caddy to Vacuum Body
Product view . . . . . . . . . . . . . .3
With the front of Vacuum facing down and the Power Cord
placed off to the side, place the Tool Caddy in position on the
back of the Vacuum Body. The Tool Caddy should be flush with
the back of the Vacuum Body if you have positioned it correctly.
Place the three screws into the holes provided, then tighten
with a Phillips head
screwdriver until each screw head is
flush with the Tool Caddy surface. The top screw will also
assemble through the Handle.
How to put it together . . . . . .4-5
Index . . . . . . . . . . . . . . . . . . . .5
How to use your
BISSELL PowerClean . . . . . . 6-7
Using special tools . . . . . . . . . .8
Routine maintenance . . . .9-11
Troubleshooting . . . . . . . . . . .12
Attach Tools to Caddy
Replacement parts . . . . . . . . .13
Warranty . . . . . . . . . . . . . . . .14
Dusting Brush
Consumer Services . . . . . . . . .14
Crevice Tool
Upholstery Nozzle
7.Tool Attachment
Attach Tools to Caddy as shown. Dust Brush and Upholstery
Nozzle storage areas are identified by shape and symbol, the
Wand slips into the two clips at the side of the Vacuum Body,
and the Crevice Tool slips into the top of the Wand.
Examine the Vacuum Hose Assembly. One end has a short cuff
with two (2) slots. Place the short cuff into the hole in the
Vacuum Foot Cover (left of the Headlight) and turn clockwise
until you feel a slight ‘click.’ Attach the long cuff to the clip
near the top of the Vacuum Body Cover.
Assembly is now complete.
Hose to
How to use your BISSELL PowerClean
Power Cord Quick Release
Before cleaning
under low furniture, check for
objects that
might harm the
rotating floor
brush or block
the vacuum
hose. Do not
pick up hard or
sharp objects
such as glass,
nails, screws,
coins, paper
clips, etc.
The Power Cord is stored at the back of the Vacuum Body,
looped around two Cord Wraps. A molded clip on the polarized
plug allows it to be fastened to the Power Cord during storage.
1. Unclip polarized plug from Power Cord.
2. Rotate the Upper Cord Wrap one-half turn right or left, and
slip Power Cord from Upper and Lower Cord Wraps.
3. Connect Power Cord Plug with a polarized outlet.
4. To keep the Power Cord out of your way while cleaning,
place it in the cord hook near the top of the handle.
Power Switch
The Power Switch is located just below the hand grip.
Push the rocker switch “ON” to vacuum, and “OFF” when
cleaning is complete.
Powerfoot Height Adjustment
You can adjust the Powerfoot/Rotating Floor Brush of your
BISSELL Upright Vacuum to clean several floor surfaces.
1. Place Handle in Upright Position (see Handle Positions,
Page 7).
2. Move Height Adjustment to desired setting.
■ HI - For plush pile or shag carpet.
■ BARE FLOOR - For smooth floors without carpet.
Do not adjust vacuum cleaner too low in deep pile or shag
carpet. This can overload motor and damage rotating floor
brush or drive belt.
Handle Positions
Press the Handle Release Pedal at the back of the Powerfoot to
place your PowerClean into one of three cleaning positions.
1. Upright - For storage and above floor cleaning with
special tools.
2. Normal Cleaning - Use for most household floor
cleaning tasks.
3. Low Cleaning - Use for vacuuming under low furniture
such as tables, chairs and beds.
NOTE: The handle will not lock in the Normal or
Low cleaning positions.
Special tools
Your BISSELL PowerClean is not only a powerful carpet and
rug vacuum cleaner, it’s also a versatile above floor vacuum
cleaner when you select one of the four special tools included.
■ Dusting Brush - For dusting surfaces such as table tops,
mantles, lamp shades, drapes, woodwork, etc.
■ Wand - For extra length or reach.
■ Crevice Tool - For tight, narrow spaces.
■ Upholstery Nozzle - For small area vacuuming such as
upholstered household furniture, automobile interiors,
drapery, etc.
Crevice Tool
Dusting Brush
Above floor cleaning
1. Raise Handle to Upright Position. The PowerClean will
automatically reset Height Adjustment to the High position,
but the floor brush will continue to rotate.
2. With the Handle in the Upright position, disconnect
Self-Retracting Vacuum Hose from upper Attachment Clip.
Suction is diverted automatically.
3. Attach tools by pressing firmly onto Hose end.
To resume normal floor vacuuming:
1. Remove tool from Vacuum Hose.
2. Reconnect Vacuum Hose to the Attachment Clip near the
top of the Vacuum Body Cover.
3. Return Handle to Normal Cleaning position The
PowerClean will return the Height Adjustment to
the most recent setting.
Power Cord Storage
When you are done using your BISSELL PowerClean, return it
to the Upright position and store the Power Cord.
1. Turn vacuum cleaner OFF.
2. Unplug Power Cord by grasping the polarized plug
(NOT the cord) and disconnect from outlet.
3. Loop Power Cord around Cord Wraps on back of
vacuum cleaner.
4. Clip molded plug to Power Cord to secure.
Upholstery Nozzle
The Floor
Brush continues to rotate while
tools are in use. To reduce the
risk of injury from moving parts,
always move the cleaner with the
carry handles at the front and
back of the cleaner. Always place
vacuum cleaner on floor with
handle in upright position when
using tools. Never place your
fingers under the cleaner when it
is running. Never place powerfoot
on furniture, or place vacuum
cleaner close enough to objects
to pull them into rotating brush.
Routine maintenance
To maintain maximum performance from your BISSELL
cleaner, perform these simple maintenance checks periodically.
For average household use, (one hour per week) follow this
maintenance schedule:
Check the Vacuum Filtration Bag
and Exhaust (foam) Filter
Check the Drive Belt and Rotating Brush
Replace Dust Bag
To maintain peak vacuum efficiency, you should check the
Dust Bag weekly and replace it when it is no more than half
full. Never reuse a paper Dust Bag.
1. Lift Cover Release Latch and Remove Vacuum
Body cover.
2. Release Collar Retainer by pulling the top toward you.
Slide Bag Collar up and out of Retainer. Dispose of
Dust Bag.
3. Slide Collar of new Dust Bag completely into
Collar Retainer.
4. Push Collar Retainer back into position and secure
in place.
5. Tuck Dust Bag completely into Vacuum Body. Lay it flat,
top to bottom, without bunching.
6. Replace Vacuum Body cover and snap closed. Be careful
not to pinch or twist gaskets when replacing Cover.
reduce the risk of electric
shock, turn Power Switch
OFF and disconnect
polarized plug from
electrical outlet before
performing maintenance.
new carpet or
vacuuming fine
powders such
as drywall dust
may clog the
Dust Bag, so
check the bag
more often.
Replacement Bags
Use only BISSELL Style 5, (#32028, package of 3) paper
Dust Bags in your BISSELL Upright Vacuum Cleaner.
You may purchase these bags:
at your local retailer,
with the order form in this User’s Guide,
or by calling
BISSELL Consumer Services
Monday - Friday 8 a.m. – 7 p.m. EST
9 a.m. – 2 p.m. EST
or from the BISSELL website –
Check Rotating Floor Brush and Drive Belt
3.Locking Tabs
Check the Drive Belt and Rotating Floor Brush regularly for
wear or damage. You should also remove string, hair, and
carpet fibers from the brush and brush ends. These can wrap
around the brush and hamper its ability to effectively clean
your carpet.
1. Press Handle Release Pedal to position cleaner in full
recline position.
2. Turn entire cleaner over to expose bottom of Powerfoot.
3. Using a flat blade
screwdriver, depress the two tabs
that secure the brush cover.
4. Remove the brush cover and check the belt for damage or
wear, and the brush for debris.
5. Check belt carefully for wear, cuts or stressed areas. Inspect
entire belt by rolling floor brush with the palm of your hand
several times in the direction of the motor pulley.
6. Check Air Passageway for obstructions. Remove debris from
this area.
Replace Drive Belt
1. Grasp the brush at both ends and lift up.
2. Stretch old belt to clear motor pulley, remove belt,
and discard.
3. Place new belt over pulley and stretch other end over the
crown of the floor brush.
4. Place belt end of brush into its slot and hold it in place with
your left hand, while slowly pulling opposite end of brush
down into its slot with your right hand.
5. Turn brush by hand several times in direction of pulley. If
properly installed, the belt will center itself on brush crown.
6. Align brush cover with notches on front of Powerfoot.
7. Push down until tabs snap into place.
Replacement Belt
Use only BISSELL Replacement Belt (#32034, package of 2) in
your BISSELL Upright Vacuum Cleaner. You may purchase
these belts:
at your local retailer,
with the order form in this User’s Guide,
or by calling
BISSELL Consumer Services
Monday - Friday 8 a.m. – 7 p.m. EST
9 a.m. – 2 p.m. EST
or from the BISSELL website –
Check Exhaust Filter
This foam filter is located on the side of the Vacuum Body,
opposite the Vacuum Hose. Check it at the same time you
check/change the bag.
1. Use a small, flat blade
screwdriver to gently pop the
filter cage off the Vacuum Body.
2. If the filter is dirty, pull it out and rinse under warm
running water.
3. Squeeze to remove excess water, then air dry completely
before replacing.
4. Replace filter making sure it properly fits into cage.
Replace Lightbulb
1. Remove the clear plastic lens at the front of the
Powerfoot by inserting a small, flat-blade
into the notch at the bottom of the lens. Twist the
screwdriver gently to release the retaining tab, then
pull the bottom of the lens outward.
2. Remove the old bulb by pulling it straight out - do not
twist. Gently push replacement bulb into socket.
3. Reposition lens over opening with the top tab positioned
inside the Powerfoot. Push the bottom of the lens until
remaining tabs snap into place.
Replacement Bulb
Use only BISSELL Replacement Bulb (#0101176) in your
BISSELL Upright Vacuum Cleaner. You may purchase
the bulb:
with the order form in this User’s Guide,
or by calling
BISSELL Consumer Services
Monday - Friday 8 a.m. – 7 p.m. EST
9 a.m. – 2 p.m. EST
or from the BISSELL website –
Vacuum cleaner won’t run
Possible Causes
Vacuum cleaner is not plugged in
Check electrical plug
Household fuse/breaker
Check/replace fuse Reset breaker button
Vacuum cleaner won’t pick up dirt
Possible Causes
Dust Bag is full
Replace with new bag
Rotating Brush Drive Belt broken
Replace Drive Belt (See page 10)
Drive Belt stretched
off Motor Pulley Shaft
Reposition belt/clean brush/belt areas
(See page 10)
If Belt is stretched, it should be replaced
(See page 10)
Rotating Floor Brush bristles worn Replace brush (See page 10)
Rotating Floor Brush jammed
Remove brush and clean debris from
brush ends (See page 10)
Height adjustment too high
Reset Height Adjustment
Air Passageway clogged
Remove Brush Cover. (See page 10)
Clean debris from passageway
If still clogged: Remove Vacuum Body
from Powerfoot.
Directions: 1. Remove screw from front
of Vacuum Body (reverse of step 3. in How
To Use section.)
2. Gently insert blade of flathead screwdriver
underneath the plastic tab on the back of
the Vacuum Body to lift past the raised
area inside the rectangular opening.
3. Pull upward on Vacuum Body handle
and lift Vacuum Body off of Powerfoot.
Remove blockage.
reduce the risk of injury
from moving parts and/
or electrical shock, turn
power switch OFF and
disconnect polarized plug
from electrical outlet
before performing
troubleshooting checks.
Tools won’t pick up dirt
Possible Causes
Vacuum Flex Hose clogged
Visually check for objects blocking
suction path and remove carefully
Vacuum cleaner is difficult to push
Possible Causes
Incorrect Height setting
Dial Adjustment to next highest setting
Replacement part numbers and descriptions
If suggested solutions for this or any function of your
Upright Vacuum Cleaner do not correct the problem, call
BISSELL Consumer Services
Item Part No. Description
Vacuum Filter Bag
(package of 3)
Drive Belt
(package of 2)
Headlight Bulb
Crevice Tool
Upholstery Nozzle
Dust Brush
9’ Self-Retracting Vacuum Hose
Exhaust (foam) Filter
13” Brush Roll
Monday - Friday 8 a.m. – 7 p.m. EST
9 a.m. – 2 p.m. EST
or from the BISSELL website –
About your warranty
This warranty gives you specific legal rights, and you may also have other
rights which may vary from state to state. If you need additional instruction
regarding this warranty or have questions regarding what it may cover, call
BISSELL Consumer Services.
One Year Warranty
BISSELL Inc., upon receipt of the product, will repair or replace, free of charge,
any part which is defective or malfunctioning within one year of the purchase
date, provided that it is used for personal and not commercial or rental service.
If the vacuum cannot be repaired, BISSELL Inc. will replace or refund the full
price, at our option.
If your BISSELL product should require service:
1. Call BISSELL Consumer Services at 1-800-237-7691 and we will give
you the name and address of an authorized BISSELL Service Center in
your area. Or visit the BISSELL website -
2. If there is not an authorized BISSELL Service Center in your
area, a BISSELL Consumer Services Representative will issue you
a Return Authorization Number and a pre-paid mailing label to
return the unit to BISSELL.
— The product should be returned with a photocopy of
your proof of purchase. (Your dated sales receipt is your
warranty - do not send original.)
— Insure the machine when shipping for your protection
from loss.
BISSELL Consumer Services
For information about repairs or replacement parts, or questions
about your warranty, call:
BISSELL Consumer Services
Monday - Friday 8 a.m. — 7 p.m. EST
9 a.m. — 2 p.m. EST
Or write:
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services
When contacting BISSELL, have model number of unit available.
Please record your Model Number: ___________________
Please record your Purchase Date: ___________________
NOTE: Please keep your original sales receipt. It is your warranty.
It is suggested you staple your original sales receipt to the
front of this guide.
©1998 BISSELL Inc
Grand Rapids, Michigan
All rights reserved. Printed in USA
Part Number 010-5726
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