Blackberry 8130 Cell Phone User Manual

User Guide
BlackBerry 8700 Series
SWDT73056-73056-1127113317-001
Contents
BlackBerry basics ................................................................................................................................................................................................................................ 9
Switch applications ........................................................................................................................................................................................................................................ 9
Assign an application to a Convenience key .............................................................................................................................................................................................. 9
Set owner information .................................................................................................................................................................................................................................... 9
About links ....................................................................................................................................................................................................................................................... 9
Create a link for a PIN .................................................................................................................................................................................................................................... 9
Expand a folder .............................................................................................................................................................................................................................................. 10
Collapse a folder ............................................................................................................................................................................................................................................ 10
BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 10
No application opens when I press a Convenience key .......................................................................................................................................................................... 10
Shortcuts ............................................................................................................................................................................................................................................... 11
BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 10
Phone shortcuts .............................................................................................................................................................................................................................................. 11
Message shortcuts .......................................................................................................................................................................................................................................... 11
Typing shortcuts ............................................................................................................................................................................................................................................ 12
Search shortcuts ............................................................................................................................................................................................................................................ 13
Attachment shortcuts ................................................................................................................................................................................................................................... 13
Browser shortcuts .......................................................................................................................................................................................................................................... 14
Media shortcuts ............................................................................................................................................................................................................................................. 14
Maps shortcuts ............................................................................................................................................................................................................................................... 15
Calendar shortcuts ........................................................................................................................................................................................................................................ 15
Phone .................................................................................................................................................................................................................................................... 17
Phone basics ................................................................................................................................................................................................................................................... 17
Emergency calls ............................................................................................................................................................................................................................................. 19
Volume ............................................................................................................................................................................................................................................................ 19
Voice mail ....................................................................................................................................................................................................................................................... 20
Speed dial ...................................................................................................................................................................................................................................................... 20
Conference calls ............................................................................................................................................................................................................................................ 21
Caller ID .......................................................................................................................................................................................................................................................... 22
Call logs .......................................................................................................................................................................................................................................................... 23
Call waiting .................................................................................................................................................................................................................................................... 24
Call forwarding .............................................................................................................................................................................................................................................. 25
Call blocking .................................................................................................................................................................................................................................................. 27
Fixed dialing ................................................................................................................................................................................................................................................... 27
Smart dialing ................................................................................................................................................................................................................................................. 29
TTY support .................................................................................................................................................................................................................................................... 30
Phone settings .............................................................................................................................................................................................................................................. 30
Phone shortcuts .............................................................................................................................................................................................................................................. 11
Phone troubleshooting ................................................................................................................................................................................................................................. 33
Email messages .................................................................................................................................................................................................................................. 35
Email message basics ................................................................................................................................................................................................................................... 35
Email message folders .................................................................................................................................................................................................................................. 37
Sent messages ............................................................................................................................................................................................................................................... 38
Email message filters ................................................................................................................................................................................................................................... 39
Email message forwarding .......................................................................................................................................................................................................................... 42
Message settings .......................................................................................................................................................................................................................................... 43
Message list settings .................................................................................................................................................................................................................................... 45
Message shortcuts .......................................................................................................................................................................................................................................... 11
Message troubleshooting ............................................................................................................................................................................................................................ 48
PIN messages ...................................................................................................................................................................................................................................... 51
PIN message basics ....................................................................................................................................................................................................................................... 51
Sent messages ............................................................................................................................................................................................................................................... 38
Message list settings .................................................................................................................................................................................................................................... 45
Message shortcuts .......................................................................................................................................................................................................................................... 11
Message troubleshooting ............................................................................................................................................................................................................................ 48
SMS text messages ............................................................................................................................................................................................................................ 59
SMS text message basics ............................................................................................................................................................................................................................ 59
Sent messages ............................................................................................................................................................................................................................................... 38
Cell broadcasting .......................................................................................................................................................................................................................................... 62
Message settings .......................................................................................................................................................................................................................................... 43
Message list settings .................................................................................................................................................................................................................................... 45
Message shortcuts .......................................................................................................................................................................................................................................... 11
Message troubleshooting ............................................................................................................................................................................................................................ 48
MMS messages .................................................................................................................................................................................................................................... 71
MMS message basics .................................................................................................................................................................................................................................... 71
MMS message attachments ........................................................................................................................................................................................................................ 74
Message settings .......................................................................................................................................................................................................................................... 43
Message list settings .................................................................................................................................................................................................................................... 45
Message shortcuts .......................................................................................................................................................................................................................................... 11
Message troubleshooting ............................................................................................................................................................................................................................ 48
Typing .................................................................................................................................................................................................................................................. 83
Typing basics ................................................................................................................................................................................................................................................. 83
Typing input methods .................................................................................................................................................................................................................................. 85
Word list ......................................................................................................................................................................................................................................................... 86
AutoText ......................................................................................................................................................................................................................................................... 88
Typing shortcuts ............................................................................................................................................................................................................................................ 12
Search ................................................................................................................................................................................................................................................... 91
About search .................................................................................................................................................................................................................................................. 91
Search for messages ..................................................................................................................................................................................................................................... 91
Search criteria ................................................................................................................................................................................................................................................ 91
View a list of saved searches ...................................................................................................................................................................................................................... 92
Change a saved search ................................................................................................................................................................................................................................ 92
Delete a saved search .................................................................................................................................................................................................................................. 92
Search for messages by contact or subject .............................................................................................................................................................................................. 92
Search for text in a message, attachment, web page, or memo ............................................................................................................................................................ 37
Search for organizer data and messages that contain specific information ....................................................................................................................................... 93
Search shortcuts ............................................................................................................................................................................................................................................ 13
Attachments ....................................................................................................................................................................................................................................... 95
Attachment basics ........................................................................................................................................................................................................................................ 95
Document attachments ............................................................................................................................................................................................................................... 96
Spreadsheet attachments ........................................................................................................................................................................................................................... 97
Media attachments ...................................................................................................................................................................................................................................... 98
Presentation attachments ........................................................................................................................................................................................................................... 98
vCard contact attachments ........................................................................................................................................................................................................................ 99
Attachment shortcuts ................................................................................................................................................................................................................................... 13
Attachment troubleshooting ..................................................................................................................................................................................................................... 100
Synchronization ................................................................................................................................................................................................................................ 101
About synchronization ................................................................................................................................................................................................................................ 101
Wireless email reconciliation prerequisites ............................................................................................................................................................................................. 101
Reconcile email messages over the wireless network ............................................................................................................................................................................ 101
Delete email messages over the wireless network ................................................................................................................................................................................. 101
Wireless data synchronization prerequisites .......................................................................................................................................................................................... 102
Synchronize organizer data over the wireless network ......................................................................................................................................................................... 102
About synchronization conflicts ............................................................................................................................................................................................................... 102
Manage email reconciliation conflicts ..................................................................................................................................................................................................... 102
Manage data synchronization conflicts ................................................................................................................................................................................................... 103
About backing up and restoring device data .......................................................................................................................................................................................... 103
Wireless data restoration prerequisites ................................................................................................................................................................................................... 103
Delete all device data ................................................................................................................................................................................................................................. 103
Empty the deleted items folder on your computer from your device .................................................................................................................................................. 103
Synchronization troubleshooting ............................................................................................................................................................................................................. 104
Browser .............................................................................................................................................................................................................................................. 107
Browser basics ............................................................................................................................................................................................................................................. 107
Links, pictures, and web page addresses ................................................................................................................................................................................................ 109
Web page requests ........................................................................................................................................................................................................................................ 111
Bookmarks ...................................................................................................................................................................................................................................................... 111
Web feeds ...................................................................................................................................................................................................................................................... 114
Browser settings ........................................................................................................................................................................................................................................... 115
Browser security ........................................................................................................................................................................................................................................... 118
Browser push ................................................................................................................................................................................................................................................ 120
Browser shortcuts .......................................................................................................................................................................................................................................... 14
Browser troubleshooting ............................................................................................................................................................................................................................ 122
Applications ...................................................................................................................................................................................................................................... 123
Add an application ...................................................................................................................................................................................................................................... 123
View properties for an application ............................................................................................................................................................................................................ 123
Delete a third-party application ............................................................................................................................................................................................................... 123
View the size of an application database ................................................................................................................................................................................................ 123
Application troubleshooting ...................................................................................................................................................................................................................... 123
Media .................................................................................................................................................................................................................................................. 125
Media files and folders ............................................................................................................................................................................................................................... 125
Media file management .............................................................................................................................................................................................................................. 127
Pictures ......................................................................................................................................................................................................................................................... 128
Ring tones .................................................................................................................................................................................................................................................... 130
Media shortcuts ............................................................................................................................................................................................................................................. 14
Media troubleshooting ............................................................................................................................................................................................................................... 132
Maps .................................................................................................................................................................................................................................................... 133
Locations ....................................................................................................................................................................................................................................................... 133
Directions ..................................................................................................................................................................................................................................................... 134
Map basics .................................................................................................................................................................................................................................................... 135
Tracking ........................................................................................................................................................................................................................................................ 136
Location bookmarks .................................................................................................................................................................................................................................... 137
Maps shortcuts ............................................................................................................................................................................................................................................... 15
Map troubleshooting .................................................................................................................................................................................................................................. 138
Contacts ............................................................................................................................................................................................................................................. 139
Contact basics ............................................................................................................................................................................................................................................. 139
Mailing lists ................................................................................................................................................................................................................................................... 141
Caller ID .......................................................................................................................................................................................................................................................... 22
Categories .................................................................................................................................................................................................................................................... 143
Address lookup ............................................................................................................................................................................................................................................ 144
SIM card phone book .................................................................................................................................................................................................................................. 145
Contact list settings .................................................................................................................................................................................................................................... 146
Contact troubleshooting ............................................................................................................................................................................................................................ 147
Calendar ............................................................................................................................................................................................................................................ 149
Calendar basics ........................................................................................................................................................................................................................................... 149
Meetings ........................................................................................................................................................................................................................................................ 151
Calendar settings ........................................................................................................................................................................................................................................ 152
Calendar shortcuts ........................................................................................................................................................................................................................................ 15
Calendar troubleshooting .......................................................................................................................................................................................................................... 154
Tasks ................................................................................................................................................................................................................................................... 157
Task basics .................................................................................................................................................................................................................................................... 157
Categories .................................................................................................................................................................................................................................................... 143
Task list settings .......................................................................................................................................................................................................................................... 160
Memos ................................................................................................................................................................................................................................................ 163
Memo basics ................................................................................................................................................................................................................................................ 163
Categories .................................................................................................................................................................................................................................................... 143
Memo list settings ....................................................................................................................................................................................................................................... 165
Alarm .................................................................................................................................................................................................................................................. 167
About the alarm ........................................................................................................................................................................................................................................... 167
Set the alarm ................................................................................................................................................................................................................................................ 167
Silence the alarm ......................................................................................................................................................................................................................................... 167
Turn off the alarm ........................................................................................................................................................................................................................................ 167
Alarm troubleshooting ................................................................................................................................................................................................................................ 167
Calculator .......................................................................................................................................................................................................................................... 169
Use the calculator ....................................................................................................................................................................................................................................... 169
Convert a measurement ............................................................................................................................................................................................................................. 169
Bluetooth technology ....................................................................................................................................................................................................................... 171
Bluetooth technology basics ...................................................................................................................................................................................................................... 171
Bluetooth technology settings .................................................................................................................................................................................................................. 172
Bluetooth technology troubleshooting .................................................................................................................................................................................................... 174
Date and time .................................................................................................................................................................................................................................... 177
Set the date and time .................................................................................................................................................................................................................................. 177
Get the date and time from the wireless network automatically ......................................................................................................................................................... 177
Date and time troubleshooting ................................................................................................................................................................................................................. 177
Notification profiles ........................................................................................................................................................................................................................ 179
Notification basics ...................................................................................................................................................................................................................................... 179
LED notification ............................................................................................................................................................................................................................................ 181
Custom notification ..................................................................................................................................................................................................................................... 182
Notification profile troubleshooting ........................................................................................................................................................................................................ 184
BlackBerry Messenger .................................................................................................................................................................................................................... 185
Contacts ........................................................................................................................................................................................................................................................ 185
Conversations .............................................................................................................................................................................................................................................. 187
Availability ................................................................................................................................................................................................................................................... 189
Display and keyboard ...................................................................................................................................................................................................................... 191
Backlighting .................................................................................................................................................................................................................................................. 191
Display settings ........................................................................................................................................................................................................................................... 192
Keyboard settings ....................................................................................................................................................................................................................................... 193
Themes .......................................................................................................................................................................................................................................................... 193
Display troubleshooting ............................................................................................................................................................................................................................. 194
Language ........................................................................................................................................................................................................................................... 195
Set the display language ........................................................................................................................................................................................................................... 195
Add or delete a display language ............................................................................................................................................................................................................. 195
About typing input languages .................................................................................................................................................................................................................. 195
Set the typing input language .................................................................................................................................................................................................................... 86
Turn off the shortcut for switching typing input languages ................................................................................................................................................................ 195
Set display options for contacts ................................................................................................................................................................................................................ 147
Language troubleshooting ........................................................................................................................................................................................................................ 196
Wireless network coverage ............................................................................................................................................................................................................ 197
Find information about wireless coverage indicators ............................................................................................................................................................................ 197
Turn off the connection to the wireless network .................................................................................................................................................................................... 197
Turn on wireless coverage notification .................................................................................................................................................................................................... 182
About the preferred wireless network list ............................................................................................................................................................................................... 197
Add a wireless network to the preferred wireless network list ............................................................................................................................................................ 197
Change the order of preferred wireless networks ................................................................................................................................................................................. 198
Delete a wireless network from the preferred wireless network list ................................................................................................................................................... 198
Turn off data service ................................................................................................................................................................................................................................... 199
About roaming ............................................................................................................................................................................................................................................. 199
Switch wireless networks manually ......................................................................................................................................................................................................... 199
Wireless network coverage troubleshooting .......................................................................................................................................................................................... 200
Power and battery ............................................................................................................................................................................................................................ 201
Turn off your device .................................................................................................................................................................................................................................... 201
Set your device to turn on and turn off automatically ........................................................................................................................................................................... 201
Check the battery power level ................................................................................................................................................................................................................... 201
Reset the device .......................................................................................................................................................................................................................................... 201
Extend battery life ....................................................................................................................................................................................................................................... 201
SIM card ............................................................................................................................................................................................................................................ 203
About the SIM card phone book ............................................................................................................................................................................................................... 145
Load the SIM card phone book ................................................................................................................................................................................................................. 145
Add a contact to your SIM card ............................................................................................................................................................................................................... 145
Copy contacts from your SIM card to your address book ..................................................................................................................................................................... 145
Change a SIM card contact ....................................................................................................................................................................................................................... 146
Delete a SIM card contact ......................................................................................................................................................................................................................... 146
Store SMS text messages on your SIM card ............................................................................................................................................................................................. 64
About SIM card security ............................................................................................................................................................................................................................ 204
Protect your SIM card with a PIN code ................................................................................................................................................................................................... 205
Change the SIM card PIN code ................................................................................................................................................................................................................ 205
Security ............................................................................................................................................................................................................................................. 207
Security basics ............................................................................................................................................................................................................................................ 207
Encryption ................................................................................................................................................................................................................................................... 208
Password keeper ........................................................................................................................................................................................................................................ 209
Advanced security ....................................................................................................................................................................................................................................... 212
Smart cards ................................................................................................................................................................................................................................................... 213
Security troubleshooting ............................................................................................................................................................................................................................ 214
Third-party application control .................................................................................................................................................................................................... 215
About permissions for third-party applications ...................................................................................................................................................................................... 215
Reset connection permissions for third-party applications ................................................................................................................................................................ 215
About direct Internet connections for third-party applications .......................................................................................................................................................... 215
Set up a direct Internet connection for a third-party application ....................................................................................................................................................... 215
Set permissions for a third-party application ......................................................................................................................................................................................... 215
Connection permissions for third-party applications ............................................................................................................................................................................ 216
Interaction permissions for third-party applications ............................................................................................................................................................................ 216
Data permissions for third-party applications ........................................................................................................................................................................................ 217
BrickBreaker ..................................................................................................................................................................................................................................... 219
About BrickBreaker ..................................................................................................................................................................................................................................... 219
BrickBreaker capsules ................................................................................................................................................................................................................................ 219
BrickBreaker scoring ................................................................................................................................................................................................................................... 219
Play BrickBreaker ....................................................................................................................................................................................................................................... 220
Adjust the volume for BrickBreaker ......................................................................................................................................................................................................... 220
Set the paddle speed ................................................................................................................................................................................................................................. 220
Submit a score to the BrickBreaker high score web site ...................................................................................................................................................................... 220
Check the high scores on the BrickBreaker web site ............................................................................................................................................................................ 220
Service books .................................................................................................................................................................................................................................... 221
About service books .................................................................................................................................................................................................................................... 221
Accept a service book ................................................................................................................................................................................................................................ 221
Delete a service book .................................................................................................................................................................................................................................. 221
Troubleshooting ............................................................................................................................................................................................................................... 223
BlackBerry Basics troubleshooting .......................................................................................................................................................................................................... 223
Phone troubleshooting ................................................................................................................................................................................................................................. 33
Message troubleshooting ............................................................................................................................................................................................................................ 48
Attachment troubleshooting ..................................................................................................................................................................................................................... 100
Synchronization troubleshooting ............................................................................................................................................................................................................. 104
Browser troubleshooting ............................................................................................................................................................................................................................ 122
Media troubleshooting ............................................................................................................................................................................................................................... 132
Map troubleshooting .................................................................................................................................................................................................................................. 138
Contact troubleshooting ............................................................................................................................................................................................................................ 147
Calendar troubleshooting .......................................................................................................................................................................................................................... 154
Alarm troubleshooting ................................................................................................................................................................................................................................ 167
Bluetooth technology troubleshooting .................................................................................................................................................................................................... 174
Notification profile troubleshooting ........................................................................................................................................................................................................ 184
Display troubleshooting ............................................................................................................................................................................................................................. 194
Language troubleshooting ........................................................................................................................................................................................................................ 196
Wireless network coverage troubleshooting .......................................................................................................................................................................................... 200
Security troubleshooting ............................................................................................................................................................................................................................ 214
Diagnostic reports ....................................................................................................................................................................................................................................... 231
Abbreviation list .............................................................................................................................................................................................................................. 235
Legal notice ....................................................................................................................................................................................................................................... 237
BlackBerry basics
Switch applications
1. In any application, click the trackwheel.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.
Assign an application to a Convenience key
Your BlackBerry® device has one Convenience key on the front of the device and one on the left side. Depending on your theme, you might
not be able to change the application that is assigned to a Convenience key.
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the Convenience Key Opens fields.
Click the trackwheel.
Click Save.
Set owner information
1.
2.
3.
4.
In the device options, click Owner.
Type your contact information.
Click the trackwheel.
Click Save.
About links
Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and
email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.
Create a link for a PIN
When typing text, type pin: and the PIN.
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Expand a folder
1. Click a folder with a plus sign (+) beside it.
2. Click Expand.
Collapse a folder
1. Click a folder with a minus sign (-) beside it.
2. Click Collapse.
BlackBerry basics shortcuts
• To move the cursor, roll the trackwheel.
• To move the cursor in a different direction, hold the Alt key and roll the trackwheel.
• To exit a screen or move back a page in the browser, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release
the Alt key.
• To return to the Home screen, press the End key.
• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.
• To delete a highlighted item, press the Backspace/Delete key.
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
Assign a different application to the key.
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Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackwheel.
• To move the cursor in a different direction, hold the Alt key and roll the trackwheel.
• To exit a screen or move back a page in the browser, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release
the Alt key.
• To return to the Home screen, press the End key.
• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.
• To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
• To answer a call, press the Send key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
• To turn on the speakerphone during a call, press the Speakerphone key.
• To turn off the speakerphone during a call, press the Speakerphone key.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To move to the top of the Phone screen, press the Space key.
• To view the last phone number that you typed, press the Space key and the Enter key. Press the Send key to dial the number.
• To view your contact list in the phone, hold the Send key.
Message shortcuts
In a message
• To reply to a message, press R.
• To reply to all, press L.
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• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the
trackwheel up until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To turn on NUM lock, press the Alt key and the Left Shift key.
• To turn on CAP lock, press the Alt key and the Right Shift key.
• To turn off NUM lock or CAP lock, press the Shift key.
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• To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold
the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
• To type the currency symbol assigned to the Currency key, press the Currency key.
Work with text
• To highlight a line of text, press the Shift key and roll the trackwheel.
• To highlight text character by character, hold the Shift key and roll the trackwheel.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackwheel.
• To paste highlighted text when typing, press the Shift key and click the trackwheel.
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message or memo, press S.
• To search for text in an attachment or web page, press F.
• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
Press F.
Attachment shortcuts
• To search for text in an attachment, press F.
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H.
• To hide the columns or rows again, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide, press N.
• To move to the previous slide, press P.
13
• To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the
presentation in text view or in text and slide view. Press G.
Browser shortcuts
• To insert a period (.) in the Go To dialog box, press the Space key.
• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
• To open the browser options, in the browser, press O.
• To stop loading a web page, press the Escape key.
• To hide the browser, press D.
• To close the browser, hold the Escape key.
On a web page
• To move to a specific web page, press G.
• To return to the home page, press H.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press I.
• To refresh a web page, press R.
• To view the address for a link, highlight a link. Press L.
• To view the address for a web page, press P.
• To save a web page to a message list, press S.
• To follow a highlighted link, press the Enter key.
• To hide the banner, press U.
• To view the banner again, press U.
• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.
Media shortcuts
• To rotate a picture, press R.
• To zoom in to a picture, press I.
• To zoom out from a picture, press O.
• To zoom to the original picture size, press W.
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Maps shortcuts
• To zoom in to a map, press I.
• To zoom out from a map, press O.
• To view status information at the top of a map, press U.
• To hide status information at the top of a map, press U.
• To switch views, press the Space key.
Calendar shortcuts
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week, or month, press the Space key.
• To move to the previous day, week, or month, press the Shift key and the Space key.
• To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel.
• To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel.
• To move to the current date, press T.
• To move to a specific date, press G.
15
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Phone
Phone basics
Find your phone number
Open the phone.
The My Number field displays your phone number.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the
key.
To end the call, press the
key.
Answer a call
•
•
•
•
To answer a call, click Answer.
To end a current call and answer the incoming call, click Answer - Drop Current.
To place a current call on hold and answer the incoming call, click Answer - Hold Current.
To leave a conference call and answer the incoming call, click Answer - Drop All.
To end the call, press the End key.
Ignore a call
Click Ignore.
Mute a call
During a call, press the Mute key.
To turn mute off, press the Mute key again.
Place a call on hold
1. During a call, click the trackwheel.
2. Click Hold.
To resume a call, click the trackwheel. Click Resume.
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Turn on the speakerphone
During a call, press the Speakerphone key.
To turn off the speakerphone, press the Speakerphone key again.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see
the safety and product information booklet for your device.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional
phone keypad.
• To type a number, press a number key.
• To type a letter, hold the Alt key. Press the letter key.
Switch applications during a call
1. During a call, click the trackwheel.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Switch calls
1. During a call, if you receive another call, click Answer - Hold Current.
2. Click Swap.
Make a call when the device is locked
Verify that dialing from the Lock screen is turned on.
1. On the Lock screen, roll the trackwheel.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Use a headset
You can purchase an optional headset to use with your BlackBerry® device.
• To answer a call, press the headset button.
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• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.
• To end a call, hold the headset button.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If your device radio
is turned off when you initiate an emergency call, your device is designed to turn on the radio and connect to the wireless network
automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency
numbers.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries
that are part of the European Union).
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, roll the trackwheel up.
• To decrease the volume, roll the trackwheel down.
Set the default volume for calls
1.
2.
3.
4.
5.
6.
In the phone, click the trackwheel.
Click Options.
Click General Options.
Set the Default Call Volume field.
Click the trackwheel.
Click Save.
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Voice mail
Check your voice mail
Verify that you have a voice mail access number.
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, click the trackwheel.
2. Click Call Voice Mail.
Set a voice mail access number
If your SIM card is set up for voice mail, the voice mail access number might already be available. Contact your wireless service provider
for more information about voice mail for your SIM card.
1.
2.
3.
4.
5.
6.
In the phone, click the trackwheel.
Click Options.
Click Voice Mail.
Type a voice mail access number and a password.
Click the trackwheel.
Click Save.
Note: If your SIM card is not set up for voice mail, you can type the access number for a different voice mail system.
Speed dial
Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message.
Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
1.
2.
3.
4.
5.
6.
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In the phone, click the trackwheel.
Click View Speed Dial List.
Click an unassigned key.
Click New Speed Dial.
Click a contact.
Click Add Speed Dial To <contact name>.
Change a speed dial number
1.
2.
3.
4.
In the phone, click the trackwheel.
Click View Speed Dial List.
Click a contact or phone number.
Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. Click Add Speed Dial To <contact
name>.
• To assign the contact to a different speed dial key, click Move. Roll the trackwheel to move the contact to the new speed
dial key. Click the trackwheel.
• To delete the contact from the speed dial list, click Delete.
Conference calls
Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, click the trackwheel.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number
or contact.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Perform one of the following actions:
• Type X and the access code.
• Insert a pause or wait and type the access code.
Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting,
type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.
Speak privately with a contact during a conference call
1. During a conference call, click the trackwheel.
2. Click Split Call.
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Disconnect a contact from a conference call
1. During a conference call, click the trackwheel.
2. Click Drop Call.
3. Click a contact.
Leave a conference call
1. During a conference call, click the trackwheel.
2. Click Transfer.
Caller ID
Add a caller ID picture for a contact
1.
2.
3.
4.
5.
6.
7.
8.
9.
In the address book, highlight a contact.
Click the trackwheel.
Click Add Picture.
Highlight a picture.
Click the trackwheel.
Click Select.
Center the picture in the box.
Click the trackwheel.
Click Crop and Save.
Change the caller ID picture for a contact
1.
2.
3.
4.
5.
6.
7.
8.
9.
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When changing a contact, highlight the caller ID picture.
Click the trackwheel.
Click Add Picture.
Highlight a picture.
Click the trackwheel.
Click Select.
Center the picture in the box.
Click the trackwheel.
Click Save.
Delete the caller ID picture for a contact
1.
2.
3.
4.
5.
6.
7.
In the address book, highlight a contact.
Click the trackwheel.
Click Edit.
Click the caller ID picture.
Click Delete Picture.
Click the trackwheel.
Click Save.
Call logs
About call logs
Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also
add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call
logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1.
2.
3.
4.
In the phone, click the trackwheel.
Click Options.
Click Call Logging.
Select a call log type option.
To hide call logs in a message list, select the None option.
Add notes to a call log
1.
2.
3.
4.
5.
6.
7.
8.
In the phone, highlight a call log.
Click the trackwheel.
Click View History.
Click the trackwheel.
Click Add Notes.
Type call notes.
Click the trackwheel.
Click Save.
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Change call log notes
1.
2.
3.
4.
5.
6.
7.
8.
In the phone, highlight a call log.
Click the trackwheel.
Click View History.
Click the trackwheel.
Click Edit Notes.
Change the call notes.
Click the trackwheel.
Click Save.
Forward a call log
1.
2.
3.
4.
5.
In the phone, highlight a call log.
Click the trackwheel.
Click View History.
Click the trackwheel.
Click Forward.
Delete call log notes
1.
2.
3.
4.
5.
6.
7.
8.
9.
In the phone, highlight a call log.
Click the trackwheel.
Click View History.
Click the trackwheel.
Click Edit Notes.
Click the trackwheel.
Click Clear Field.
Click the trackwheel.
Click Save.
Call waiting
Call waiting prerequisites
• Verify that your wireless service plan includes this service.
• Verify that your wireless service provider has set up your SIM card for this service.
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Turn on call waiting
1.
2.
3.
4.
5.
6.
In the phone, click the trackwheel.
Click Options.
Click Call Waiting.
Set the Call Waiting Enabled field to Yes.
Click the trackwheel.
Click Save.
To turn off call waiting, set the Call Waiting Enabled field to No.
Call forwarding
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card.
You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Call forwarding prerequisites
• Verify that your wireless service plan includes this service.
• Verify that your wireless service provider has set up your SIM card for this service.
Forward calls
Verify that you have one or more call forwarding phone numbers.
1.
2.
3.
4.
5.
6.
7.
8.
9.
In the phone, click the trackwheel.
Click Options.
Click Call Forwarding.
Click a call type.
Click Do Not Forward or the current call forwarding phone number.
Click Change Number.
Click a call forwarding phone number.
Click the trackwheel.
Click Save.
To stop forwarding calls, set the call forwarding phone number to Do Not Forward.
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Add a call forwarding phone number
1.
2.
3.
4.
5.
6.
7.
8.
9.
In the phone, click the trackwheel.
Click Options.
Click Call Forwarding.
Click the trackwheel.
Click New Number.
Type a phone number.
Press the Enter key.
Click the trackwheel.
Click Close.
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1.
2.
3.
4.
5.
6.
7.
8.
9.
In the phone, click the trackwheel.
Click Options.
Click Call Forwarding.
Click the trackwheel.
Click Edit Numbers.
Click a phone number.
Click Edit.
Change the phone number.
Click the trackwheel.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1.
2.
3.
4.
5.
6.
7.
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In the phone, click the trackwheel.
Click Options.
Click Call Forwarding.
Click the trackwheel.
Click Edit Numbers.
Click a phone number.
Click Delete.
Call blocking
About call blocking
You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another wireless network.
You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your
device roams to another wireless network.
Call blocking prerequisites
• Verify that your wireless service plan includes this service.
• Verify that your wireless service provider has set up your SIM card for this service.
• Verify that your wireless service provider has provided you with a call blocking password.
Block calls
1.
2.
3.
4.
5.
6.
7.
In the phone, click the trackwheel.
Click Options.
Click Call Barring.
Highlight a call blocking option.
Click the trackwheel.
Click Enable.
Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Click the trackwheel. Click Disable.
Change the call blocking password
1.
2.
3.
4.
5.
In the phone, click the trackwheel.
Click Options.
Click Call Barring.
Click the trackwheel.
Click Change Password.
Fixed dialing
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list.
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You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list.
If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed
dialing list.
Fixed dialing prerequisites
• Verify that your wireless service provider has set up your SIM card for this service.
• Verify that your wireless service provider has provided you with a SIM card PIN 2 code.
Turn on fixed dialing
1.
2.
3.
4.
5.
6.
7.
In the phone, click the trackwheel.
Click Options.
Click FDN Phone List.
Click the trackwheel.
Click Enable FDN Mode.
Type your PIN2 code.
Click the trackwheel.
To turn off fixed dialing, click the trackwheel. Click Disable FDN Mode.
Add a contact to your fixed dialing list
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
In the phone, click the trackwheel.
Click Options.
Click FDN Phone List.
Click the trackwheel.
Click New.
Type your PIN2 code.
Click the trackwheel.
Type a name and a phone number.
Click the trackwheel.
Click Save.
Change a contact in your fixed dialing list
1.
2.
3.
4.
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In the phone, click the trackwheel.
Click Options.
Click FDN Phone List.
Highlight a contact.
5.
6.
7.
8.
Click the trackwheel.
Click Edit.
Change the contact information.
Click the trackwheel.
9. Click Save.
Delete a contact from your fixed dialing list
1.
2.
3.
4.
5.
6.
In the phone, click the trackwheel.
Click Options.
Click FDN Phone List.
Highlight a contact.
Click the trackwheel.
Click Delete.
Smart dialing
About smart dialing
You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that
do not contain these codes, are dialed correctly.
If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the
organization.
Set the default country code and area code
1.
2.
3.
4.
5.
6.
7.
In the phone, click the trackwheel.
Click Options.
Click Smart Dialing.
Set the Country Code and Area Code fields.
In the National Number Length field, set the default length for phone numbers in your country.
Click the trackwheel.
Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.
Set options for dialing extensions
1. In the phone, click the trackwheel.
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2.
3.
4.
5.
Click Options.
Click Smart Dialing.
In the Number field, type the main phone number for an organization.
Set how long the BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Click the trackwheel.
8. Click Save.
TTY support
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY
devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
TTY support prerequisites
• Verify that your wireless service provider supports this feature.
• Verify that your TTY device operates at 45.45 bits per second.
• Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack. If you use an RJ-11 connector,
you must use an adapter to connect the TTY device to your BlackBerry device.
Turn on TTY support
1.
2.
3.
4.
5.
6.
In the phone, click the trackwheel.
Click Options.
Click TTY.
Set the TTY Mode field to Yes.
Click the trackwheel.
Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, set the TTY Mode field to No.
Phone settings
Hide your phone number from contacts when you make calls
1. In the phone, click the trackwheel.
2. Click Options.
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3.
4.
5.
6.
Click General Options.
Set the Restrict My Identity field to Always.
Click the trackwheel.
Click Save.
Turn on dialing from the Lock screen
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click General Settings.
Set the Allow Outgoing Calls While Locked field to Yes.
Click the trackwheel.
Click Save.
Sort phone numbers or contacts on the Phone screen
1.
2.
3.
4.
In the phone, click the trackwheel.
Click Options.
Click General Options.
Perform one of the following actions:
• To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, set the Phone List View field to Name.
• To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent.
5. Click the trackwheel.
6. Click Save.
To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1.
2.
3.
4.
5.
In an application, click the trackwheel.
Click Options.
Set the Confirm Delete field to No.
Click the trackwheel.
Click Save.
Stop ending calls when you insert your device in the holster
1. In the phone, click the trackwheel.
2. Click Options.
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3.
4.
5.
6.
Click General Options.
Set the Auto End Calls field to Never.
Click the trackwheel.
Click Save.
Stop answering calls when you remove your device from the holster
1.
2.
3.
4.
5.
6.
In the phone, click the trackwheel.
Click Options.
Click General Options.
Set the Auto Answer Calls field to Never.
Click the trackwheel.
Click Save.
Reset a call timer
1.
2.
3.
4.
5.
6.
In the phone, click the trackwheel.
Click Status.
Click Last Call or Total Calls.
Click Clear Timer.
Click the trackwheel.
Click Save.
About telecoil mode
In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked
up by hearing aids that are equipped with telecoils.
Turn on telecoil mode
Verify that your BlackBerry® device supports telecoil mode. For more information, contact your wireless service provider.
1.
2.
3.
4.
5.
6.
In the phone, click the trackwheel.
Click Options.
Click Hearing Aid Mode.
Set the Mode Enabled field to Telecoil.
Click the trackwheel.
Click Save.
The H-T telecoil indicator appears in the device status section of the screen.
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Phone shortcuts
• To answer a call, press the Send key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
• To turn on the speakerphone during a call, press the Speakerphone key.
• To turn off the speakerphone during a call, press the Speakerphone key.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To move to the top of the Phone screen, press the Space key.
• To view the last phone number that you typed, press the Space key and the Enter key. Press the Send key to dial the number.
• To view your contact list in the phone, hold the Send key.
Phone troubleshooting
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing
list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
My phone number appears as Unknown in the phone
Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click
Advanced Options. Click SIM Card. Click the trackwheel. Click Edit SIM Phone Number. Type your phone number. Click the
trackwheel.
Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to
make and receive calls.
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Email messages
Email message basics
Open a message
1. In a message list, click a message.
2. Click Open.
Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message
list for a specific email address.
Send an email message
1. In a message list, click the trackwheel.
2. Click Compose Email.
3. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address
that you want to use to send the email message.
Save a draft of a message
1. When composing a message, click the trackwheel.
2. Click Save Draft.
Blind carbon copy a contact
1. When composing a message, click the trackwheel.
2. Click Add Bcc.
Attach a contact to a message
1. When composing a message, click the trackwheel.
2. Click Attach Address.
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3. Click a contact.
4. Click Continue.
Set the importance level for a message
1.
2.
3.
4.
5.
When composing a message, click the trackwheel.
Click Options.
Set the Importance field.
Click the trackwheel.
Click Save.
Save a message
1. In a message, click the trackwheel.
2. Click Save.
Reply to a message
1. In a message, click the trackwheel.
2. Click Reply or Reply to All.
Delete the original text from a reply message
1. When replying to a message, click the trackwheel.
2. Click Delete Original Text.
Forward a message
1. In a message, click the trackwheel.
2. Click Forward or Forward As.
3. Click a message type.
Delete a message
1. In a message, click the trackwheel.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
2. Click the trackwheel.
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3. Click Delete Prior.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer
during email reconciliation.
Mark a message as opened or unopened
In a message list, perform one of the following actions:
• Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened.
• Highlight a date field. Click the trackwheel. Click Mark Prior Opened.
Create a link for a PIN
When typing text, type pin: and the PIN.
Search for text in a message, attachment, web page, or memo
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
1.
2.
3.
4.
In a message, attachment, web page, or memo, click the trackwheel.
Click Find.
Type the text.
Press the Enter key.
To search for the next instance of the text, click the trackwheel. Click Find Next.
Email message folders
File an email message
Verify that wireless email reconciliation is turned on.
1.
2.
3.
4.
5.
In a message list, highlight an email message.
Click the trackwheel.
Click File.
Click an email message folder.
Click File.
Add, change, or delete an email message folder
You can add, change, or delete the email message folder in the email application on your computer. If wireless email reconciliation is
turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless
network.
If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the
BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information about email reconciliation.
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Hide filed email messages
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Hide Filed Messages field to Yes.
Click the trackwheel.
Click Save.
View messages in a specific folder
1.
2.
3.
4.
In a message list, click the trackwheel.
Click View Folder.
Click a folder.
Click Select Folder.
Sent messages
Resend a message
1. In a sent message, click the trackwheel.
2. Perform one of the following actions:
• To change the message, click Edit. Change the message. Click the trackwheel. Click Send.
• To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact.
Click the trackwheel. Click Send.
• To resend the message without changing it, click Resend.
Stop a message from sending
Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon
should appear beside the message.
1. In a message list, highlight the message.
2. Click the trackwheel.
3. Click Delete.
Hide sent messages
1. In a message list, click the trackwheel.
2. Click Options.
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3.
4.
5.
6.
Click General Options.
Set the Hide Sent Messages field to Yes.
Click the trackwheel.
Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.
Stop storing messages sent from your device on your computer
By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on
your computer.
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click Email Settings.
Set the Save Copy In Sent Folder field to No.
Click the trackwheel.
Click Save.
Stop storing messages sent from your computer on your device
1.
2.
3.
4.
5.
6.
7.
8.
In a message list, click the trackwheel.
Click Options.
Click Email Settings.
Click the trackwheel.
Click Folder Redirection.
Clear the check box beside the Sent Items folder.
Click the trackwheel.
Click Save.
Email message filters
About email message filters
You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the
email application on your computer.
Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you
create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by
placing that filter higher in the list.
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Create an email message filter
Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature.
For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1.
2.
3.
4.
5.
6.
7.
8.
9.
In a message list, click the trackwheel.
Click Options.
Click Email Filters.
Click the trackwheel.
Click New.
Type a name for the email message filter.
Set the email message filter options.
Click the trackwheel.
Click Save.
Create an email message filter based on a contact or subject
1.
2.
3.
4.
5.
6.
7.
In a message list, highlight an email message.
Click the trackwheel.
Click Filter Sender or Filter Subject.
Type a name for the email message filter.
Set the email message filter options.
Click the trackwheel.
Click Save.
Email message filter options
From:
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.
Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all
contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the
rest of the contact or email address.
Sent To:
Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.
Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all
contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the
rest of the contact or email address.
Subject:
Type text that the email message filter should search for in the subject of email messages.
Message:
Type text that the email message filter should search for in the body of email messages.
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Sent directly to me:
Set whether the email message filter applies to email messages that include your email address in the To field.
CC to me:
Set whether the email message filter applies to email messages that include your email address in the CC field.
BCC to me:
Set whether the email message filter applies to email messages that include your email address in the BCC field.
Importance:
Set the importance level of email messages that the email message filter applies to.
Sensitivity:
Set the sensitivity level of email messages that the email message filter applies to.
Action:
Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are
forwarded, specify whether they are forwarded with high importance or with the email message header only.
Turn on an email message filter
1.
2.
3.
4.
In a message list, click the trackwheel.
Click Options.
Click Email Filters.
Select the check box beside an email message filter.
Change an email message filter
1.
2.
3.
4.
5.
6.
7.
8.
9.
In a message list, click the trackwheel.
Click Options.
Click Email Filters.
Highlight an email message filter.
Click the trackwheel.
Click Edit.
Change the email message filter options.
Click the trackwheel.
Click Save.
Change the order of email message filters
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click Email Filters.
Highlight an email message filter.
Click the trackwheel.
Click Move.
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7. Roll the trackwheel to the new location.
8. Click the trackwheel.
Forward email messages to your device when no filters apply
Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature.
For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click Email Filters.
Set the If no filters apply, send email to handheld option to Yes.
Click the trackwheel.
Click Save.
Delete an email message filter
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click Email Filters.
Highlight an email message filter.
Click the trackwheel.
Click Delete.
Email message forwarding
Forward messages from a specific email message folder to your device
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.
1.
2.
3.
4.
5.
6.
7.
8.
In a message list, click the trackwheel.
Click Options.
Click Email Settings.
Click the trackwheel.
Click Folder Redirection.
Select the check box beside an email message folder.
Click the trackwheel.
Click Save.
Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email
application on your computer, appear on your device.
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Stop forwarding email messages to your device
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click Email Settings.
Set the Send Email to Handheld field to No.
Click the trackwheel.
Click Save.
To forward email messages to your device again, set the Send Email to Handheld field to Yes.
Block incoming messages
If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block
PIN messages from contacts in your organization. For more information, contact your system administrator.
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click Firewall.
Select the check box beside one or more message types.
Click the trackwheel.
Click Save.
Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to
your device without contributing to data usage by turning off email message forwarding or using email message filters.
Reset a blocked message counter
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click Firewall.
Highlight a message type.
Click the trackwheel.
Click Reset Count or Reset All Counts.
Message settings
Request delivery or read confirmation for email messages
Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry Internet Service.
1. In a message list, click the trackwheel.
2. Click Options.
3. Click Email Settings.
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4. In the Delivery Status Notification section, perform any of the following actions:
• To send read notification when a sender requests it, set the Send Read Receipts field.
• To request delivery or read notification when you send email messages, set the Confirm Delivery and Confirm Read fields.
5. Click the trackwheel.
6. Click Save.
View an address instead of a display name
1. In a message, click a contact.
2. Click Show Address.
To view the display name again, click a contact. Click Show Name.
Add a signature
Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature.
For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1.
2.
3.
4.
5.
6.
7.
In a message list, click the trackwheel.
Click Options.
Click Email Settings.
Set the Use Auto Signature field to Yes.
Type a signature.
Click the trackwheel.
Click Save.
Your signature is added to email messages after you send them.
Set an out-of-office reply
Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature.
For more information, contact your system administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service
Online Help for more information.
1.
2.
3.
4.
5.
6.
7.
8.
In a message list, click the trackwheel.
Click Options.
Click Email Settings.
Set the Use Out Of Office Reply field to Yes.
Type a reply.
If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
Click the trackwheel.
Click Save.
To turn off the out-of-office reply, set the Use Out Of Office Reply field to No.
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Set the email address that you use to send messages
Verify that your BlackBerry® device is associated with more than one email address.
1.
2.
3.
4.
5.
In the device options, click Advanced Options.
Click Message Services.
Set the Messaging (CMIME) field.
Click the trackwheel.
Click Save.
Delete the disclaimer from an email message
If your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later, the BlackBerry
Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer.
1. When composing an email message, click the trackwheel.
2. Click Remove Disclaimer.
To add the disclaimer again, click the trackwheel. Click Add Disclaimer.
Use color to differentiate work messages from other messages
Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server.
1. In the device options, click Security Options.
2. Click General Settings.
3. Perform any of the following actions:
• To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, set the
Enterprise Messages field.
• To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, set the
Other Messages field.
4. Click the trackwheel.
5. Click Save.
Note: PIN messages might use the background color that you have set for work email messages. Contact your system administrator for
more information.
Message list settings
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1. In an application, click the trackwheel.
2. Click Options.
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3. Set the Confirm Delete field to No.
4. Click the trackwheel.
5. Click Save.
View more of the subject line for messages
1.
2.
3.
4.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Perform any of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Click the trackwheel.
6. Click Save.
Set how long your device stores messages
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Keep Messages field.
Click the trackwheel.
Click Save.
To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device
within the set period of time appear in a message list.
About multiple message lists
Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For
example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate
your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email
account, you can open and manage email messages for that email account, and you can send messages using the email address for the
email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one
email account.
Depending on your theme, a separate message list might appear for SMS and MMS messages.
Use one message list or multiple message lists
By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.
1. In a message list, click the trackwheel.
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2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.
5. Click the trackwheel.
6. Click Save.
Hide the new or unopened message indicator
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Display Message Count field to None.
Click the trackwheel.
Click Save.
To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,
set the Display New Message Indicator field to Yes.
View call logs in a message list
1.
2.
3.
4.
In the phone, click the trackwheel.
Click Options.
Click Call Logging.
Select a call log type option.
To hide call logs in a message list, select the None option.
Message shortcuts
In a message
• To reply to a message, press R.
• To reply to all, press L.
• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
47
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.
Message troubleshooting
I cannot send messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Click the trackwheel. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
Try performing the following actions:
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• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Click the trackwheel. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox
folder, that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your system administrator.
I cannot file email messages
Try performing the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings
tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear in my message list
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Some messages no longer appear on my device
If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved
messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
49
Try performing the following actions:
• Wait for a few seconds. The email message folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Email message filters are not working correctly
Try performing the following actions:
• Verify that your email message filters are turned on.
• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts
for your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
50
PIN messages
PIN message basics
About PIN messages
A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send
a PIN message to that person. PIN messages are not routed through your email account.
When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.
Find your PIN
In the device options, click Status.
Send a PIN message
1. In a message list, click the trackwheel.
2. Click Compose PIN.
3. In the To field, perform one of the following actions:
• Type a PIN number. Click the trackwheel.
• Type a contact name. Click the trackwheel.
• Type part of a contact name. Click a contact.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Open a message
1. In a message list, click a message.
2. Click Open.
Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message
list for a specific email address.
Save a draft of a message
1. When composing a message, click the trackwheel.
2. Click Save Draft.
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Blind carbon copy a contact
1. When composing a message, click the trackwheel.
2. Click Add Bcc.
Attach a contact to a message
1.
2.
3.
4.
When composing a message, click the trackwheel.
Click Attach Address.
Click a contact.
Click Continue.
Set the importance level for a message
1.
2.
3.
4.
5.
When composing a message, click the trackwheel.
Click Options.
Set the Importance field.
Click the trackwheel.
Click Save.
Set a high importance level for received PIN messages
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Make PIN Messages Level 1 field to Yes.
Click the trackwheel.
Click Save.
Save a message
1. In a message, click the trackwheel.
2. Click Save.
Reply to a message
1. In a message, click the trackwheel.
2. Click Reply or Reply to All.
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Forward a message
1. In a message, click the trackwheel.
2. Click Forward or Forward As.
3. Click a message type.
Delete a message
1. In a message, click the trackwheel.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
2. Click the trackwheel.
3. Click Delete Prior.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer
during email reconciliation.
Create a link for a PIN
When typing text, type pin: and the PIN.
Mark a message as opened or unopened
In a message list, perform one of the following actions:
• Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened.
• Highlight a date field. Click the trackwheel. Click Mark Prior Opened.
View an address instead of a display name
1. In a message, click a contact.
2. Click Show Address.
To view the display name again, click a contact. Click Show Name.
Search for text in a message, attachment, web page, or memo
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
1. In a message, attachment, web page, or memo, click the trackwheel.
2. Click Find.
3. Type the text.
53
4. Press the Enter key.
To search for the next instance of the text, click the trackwheel. Click Find Next.
Sent messages
Resend a message
1. In a sent message, click the trackwheel.
2. Perform one of the following actions:
• To change the message, click Edit. Change the message. Click the trackwheel. Click Send.
• To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact.
Click the trackwheel. Click Send.
• To resend the message without changing it, click Resend.
Stop a message from sending
Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon
should appear beside the message.
1. In a message list, highlight the message.
2. Click the trackwheel.
3. Click Delete.
Hide sent messages
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Hide Sent Messages field to Yes.
Click the trackwheel.
Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.
Message list settings
View more of the subject line for messages
1. In a message list, click the trackwheel.
2. Click Options.
3. Click General Options.
54
4. Perform any of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Click the trackwheel.
6. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1.
2.
3.
4.
5.
In an application, click the trackwheel.
Click Options.
Set the Confirm Delete field to No.
Click the trackwheel.
Click Save.
Set how long your device stores messages
1. In a message list, click the trackwheel.
2. Click Options.
3.
4.
5.
6.
Click General Options.
Set the Keep Messages field.
Click the trackwheel.
Click Save.
To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device
within the set period of time appear in a message list.
Hide the new or unopened message indicator
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Display Message Count field to None.
Click the trackwheel.
Click Save.
To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,
set the Display New Message Indicator field to Yes.
55
Block incoming messages
If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block
PIN messages from contacts in your organization. For more information, contact your system administrator.
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click Firewall.
Select the check box beside one or more message types.
Click the trackwheel.
Click Save.
Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to
your device without contributing to data usage by turning off email message forwarding or using email message filters.
Reset a blocked message counter
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click Firewall.
Highlight a message type.
Click the trackwheel.
Click Reset Count or Reset All Counts.
View call logs in a message list
1.
2.
3.
4.
In the phone, click the trackwheel.
Click Options.
Click Call Logging.
Select a call log type option.
To hide call logs in a message list, select the None option.
Message shortcuts
In a message
• To reply to a message, press R.
• To reply to all, press L.
• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
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• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.
Message troubleshooting
I cannot send messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Click the trackwheel. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
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I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Click the trackwheel. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox
folder, that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your system administrator.
Some messages no longer appear on my device
If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved
messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts
for your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
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SMS text messages
SMS text message basics
About SMS text messages
With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless
service provider sets up for SMS text messaging.
You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email
messages.
Find your SMS phone number
Open the phone.
The My Number field displays your phone number. If your wireless service provider has set up your BlackBerry® device for SMS text
messaging, this number is also your SMS phone number.
Open a message
1. In a message list, click a message.
2. Click Open.
Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message
list for a specific email address.
Send an SMS text message
1. In a message list, click the trackwheel.
2. Click Compose SMS.
3. Perform one of the following actions:
• If the contact is not in your address book, click [Use Once]. Click SMS. Type an SMS phone number (include the country
code and area code) or an email address. Click the trackwheel. Click Continue.
• If the contact is in your address book, click a contact. Click SMS <contact name>.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Add a contact to an SMS text message
You can send an SMS text message to up to ten recipients.
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1. When composing an SMS text message, click the trackwheel.
2. Click Add Recipient.
Save a draft of a message
1. When composing a message, click the trackwheel.
2. Click Save Draft.
Save a message
1. In a message, click the trackwheel.
2. Click Save.
Reply to a message
1. In a message, click the trackwheel.
2. Click Reply or Reply to All.
Forward a message
1. In a message, click the trackwheel.
2. Click Forward or Forward As.
3. Click a message type.
Delete a message
1. In a message, click the trackwheel.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
2. Click the trackwheel.
3. Click Delete Prior.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer
during email reconciliation.
Delete the history from an SMS text message
1. When replying to an SMS text message, click the trackwheel.
2. Click Remove History.
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Mark a message as opened or unopened
In a message list, perform one of the following actions:
• Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened.
• Highlight a date field. Click the trackwheel. Click Mark Prior Opened.
Search for text in a message, attachment, web page, or memo
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
1.
2.
3.
4.
In a message, attachment, web page, or memo, click the trackwheel.
Click Find.
Type the text.
Press the Enter key.
To search for the next instance of the text, click the trackwheel. Click Find Next.
View messages in a specific folder
1.
2.
3.
4.
In a message list, click the trackwheel.
Click View Folder.
Click a folder.
Click Select Folder.
Sent messages
Resend a message
1. In a sent message, click the trackwheel.
2. Perform one of the following actions:
• To change the message, click Edit. Change the message. Click the trackwheel. Click Send.
• To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact.
Click the trackwheel. Click Send.
• To resend the message without changing it, click Resend.
Hide sent messages
1.
2.
3.
4.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Hide Sent Messages field to Yes.
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5. Click the trackwheel.
6. Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.
Cell broadcasting
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices
in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by
subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell
broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic
reports.
Cell broadcasting prerequisites
• Verify that your wireless service provider supports this feature.
• Verify that your SIM card is set up with a cell broadcast channel or your wireless service provider has provided you with the ID for
a cell broadcast channel.
• Verify that your SIM card supports the display language that you want to use for cell broadcast messages.
Turn on cell broadcasting
1.
2.
3.
4.
In the device options, click Advanced Options.
Click Cell Broadcast.
Set the Cell Broadcasting Service field to On.
Perform one of the following actions:
• If a cell broadcast channel appears on the screen, select the check box beside the channel.
• If a cell broadcast channel does not appear on the screen, click the trackwheel. Click Add Channel. Type the channel ID
and a nickname. Click OK.
5.
6.
7.
8.
Click a language.
Click Enable.
Click the trackwheel.
Click Save.
To turn off cell broadcasting, set the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless
service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
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Stop receiving messages from a cell broadcast channel
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on
your location.
1.
2.
3.
4.
5.
In the device options, click Advanced Options.
Click Cell Broadcast.
Highlight a cell broadcast channel.
Click the trackwheel.
Perform one of the following actions:
• To stop receiving messages from the cell broadcast channel, click Disable.
• To delete the cell broadcast channel, click Delete Channel.
Rename a cell broadcast channel
1.
2.
3.
4.
5.
6.
7.
In the device options, click Advanced Options.
Click Cell Broadcast.
Highlight a cell broadcast channel.
Click the trackwheel.
Click Set Nickname.
Type a name for the cell broadcast channel.
Click OK.
Message settings
View an address instead of a display name
1. In a message, click a contact.
2. Click Show Address.
To view the display name again, click a contact. Click Show Name.
Turn off AutoText for SMS text messages
1.
2.
3.
4.
In the device options, click SMS.
Set the Disable AutoText field to Yes.
Click the trackwheel.
Click Save.
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View more of the history in SMS text messages
1.
2.
3.
4.
In the device options, click SMS.
Set the Number of Previous Items field.
Click the trackwheel.
Click Save.
Store SMS text messages on your SIM card
If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports
them to a message list.
1.
2.
3.
4.
In the device options, click SMS.
Set the Leave Messages On SIM Card field to Yes.
Click the trackwheel.
Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS
text messages on your SIM card are deleted after the device imports them to a message list.
Request delivery notification for all SMS text messages
Depending on your wireless service provider, this option might not appear.
1.
2.
3.
4.
In the device options, click SMS.
Set the Delivery Reports field to On.
Click the trackwheel.
Click Save.
Set how long your service center attempts to send SMS text messages
If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the
amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear.
1.
2.
3.
4.
In the device options, click SMS.
Set the Validity Period field.
Click the trackwheel.
Click Save.
Set a wireless network type for sending SMS text messages
Depending on your wireless service provider, this option might not appear.
1. In the device options, click SMS.
2. Set the Network to Send Over field.
3. Click the trackwheel.
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4. Click Save.
Message list settings
View more of the subject line for messages
1.
2.
3.
4.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Perform any of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Click the trackwheel.
6. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1. In an application, click the trackwheel.
2.
3.
4.
5.
Click Options.
Set the Confirm Delete field to No.
Click the trackwheel.
Click Save.
Hide the new or unopened message indicator
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Display Message Count field to None.
Click the trackwheel.
Click Save.
To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,
set the Display New Message Indicator field to Yes.
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About multiple message lists
Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For
example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate
your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email
account, you can open and manage email messages for that email account, and you can send messages using the email address for the
email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one
email account.
Depending on your theme, a separate message list might appear for SMS and MMS messages.
Use one message list or multiple message lists
By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.
1.
2.
3.
4.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.
5. Click the trackwheel.
6. Click Save.
Set how long your device stores messages
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Keep Messages field.
Click the trackwheel.
Click Save.
To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device
within the set period of time appear in a message list.
Block incoming messages
If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block
PIN messages from contacts in your organization. For more information, contact your system administrator.
1. In the device options, click Security Options.
2. Click Firewall.
3. Select the check box beside one or more message types.
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4. Click the trackwheel.
5. Click Save.
Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to
your device without contributing to data usage by turning off email message forwarding or using email message filters.
Reset a blocked message counter
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click Firewall.
Highlight a message type.
Click the trackwheel.
Click Reset Count or Reset All Counts.
Message shortcuts
In a message
• To reply to a message, press R.
• To reply to all, press L.
• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
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• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.
Message troubleshooting
I cannot send SMS text messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
• Verify that your wireless service plan includes this service.
• Verify that fixed dialing is turned off.
I am not receiving SMS text messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
• Verify that your wireless service plan includes this service.
• Verify that your SIM card has enough available memory to store received SMS text messages.
Some messages no longer appear on my device
If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved
messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.
I cannot turn on cell broadcasting
Your SIM card might not support the display languages that you have selected for cell broadcast messages.
Clear the check box beside all languages that your SIM card does not support.
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I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts
for your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
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MMS messages
MMS message basics
About MMS messages
With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf
(vCard®), or .ics (iCalendar) files. An MMS phone number is a phone number that your wireless service provider enables for MMS messaging.
You can add pictures that are not copyright protected to an MMS message, but the message cannot exceed 300 KB.
MMS prerequisites
• Verify that your BlackBerry® device supports MMS messaging.
• Verify that your wireless service plan includes this service.
Contact your system administrator or wireless service provider for more information.
Find your MMS phone number
Open the phone.
The My Number field displays your phone number. If your wireless service provider has set up your BlackBerry® device for MMS messaging,
this number is also your MMS phone number.
Open an MMS message
1. In a message list, click an MMS message.
2. Click Open.
If MMS content does not appear when you open the message, click the trackwheel. Click Retrieve.
Save a draft of a message
1. When composing a message, click the trackwheel.
2. Click Save Draft.
Send an MMS message
1.
2.
3.
4.
In a message list, click the trackwheel.
Click Compose MMS.
If MMS templates are available, click a template.
Perform one of the following actions:
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• If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone
number. Click the trackwheel.
• If the contact is in your address book, click a contact. Click an email address or MMS phone number.
5. Type a message.
6. Click the trackwheel.
7. Click Send.
Create a slide show in an MMS message
1.
2.
3.
4.
5.
When composing an MMS message, click the trackwheel.
Click Attach Picture or Attach Audio.
Click a picture or an audio file.
To add other pictures or audio files, repeat steps 1 through 3.
To customize the slide show, perform any of the following actions:
• To add text to a slide, highlight the blank field below the attachment. Type text.
• To set how long a slide appears, set the Slide Duration field.
• To move an item on a slide, click the item. Click Move Field. Roll the trackwheel to the new location. Click the trackwheel.
Record and send a voice note
You can record and send voice notes that are up to a minute long.
1.
2.
3.
4.
5.
In the voice notes application, click OK.
Record a voice note.
To pause recording, click the trackwheel. To resume recording, press the Escape key.
When you finish recording, click the trackwheel.
Click Send as MMS.
Set the importance level for a message
1.
2.
3.
4.
5.
When composing a message, click the trackwheel.
Click Options.
Set the Importance field.
Click the trackwheel.
Click Save.
Resend a message
1. In a sent message, click the trackwheel.
2. Perform one of the following actions:
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• To change the message, click Edit. Change the message. Click the trackwheel. Click Send.
• To change the recipients, click Edit. Highlight a contact. Click the trackwheel. Click Change Address. Click a new contact.
Click the trackwheel. Click Send.
• To resend the message without changing it, click Resend.
Save a message
1. In a message, click the trackwheel.
2. Click Save.
Reply to a message
1. In a message, click the trackwheel.
2. Click Reply or Reply to All.
Forward an MMS message
You cannot forward MMS messages that contain content that is copyright protected.
1. In an MMS message, click the trackwheel.
2. Click Forward or Forward As.
Delete a message
1. In a message, click the trackwheel.
2. Click Delete.
Delete multiple messages
1. In a message list, highlight a date field.
2. Click the trackwheel.
3. Click Delete Prior.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer
during email reconciliation.
Mark a message as opened or unopened
In a message list, perform one of the following actions:
• Highlight a message. Click the trackwheel. Click Mark Opened or Mark Unopened.
• Highlight a date field. Click the trackwheel. Click Mark Prior Opened.
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Search for text in a message, attachment, web page, or memo
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
1.
2.
3.
4.
In a message, attachment, web page, or memo, click the trackwheel.
Click Find.
Type the text.
Press the Enter key.
To search for the next instance of the text, click the trackwheel. Click Find Next.
View messages in a specific folder
1.
2.
3.
4.
In a message list, click the trackwheel.
Click View Folder.
Click a folder.
Click Select Folder.
MMS message attachments
Attach a media file to an MMS message
1. When composing an MMS message, click the trackwheel.
2. Click Attach Picture or Attach Audio.
3. Click a picture or audio file.
Attach a contact or appointment to an MMS message
You can only send nonrecurring appointments in MMS messages. If you attach a meeting, the attendees are removed.
1. When composing an MMS message, click the trackwheel.
2. Perform one of the following actions:
• To attach a contact, click Attach Contact. Click a contact.
• To attach an appointment, click Attach Appointment. Highlight an appointment. Click the trackwheel. Click Continue.
Save a picture from an MMS message
1. In an MMS message, click a picture.
2. Click Save Picture.
Add an appointment to your calendar from an MMS message
1. In an MMS message, click an iCalendar attachment.
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2. Click View Appointment.
3. Click the trackwheel.
4. Click Add To Calendar.
Add a contact to your address book from an MMS message
1.
2.
3.
4.
In an MMS message, click a vCard® attachment.
Click View Attachment.
Click the trackwheel.
Click Add Contact.
Message settings
Request delivery or read notification for an MMS message
1. When composing an MMS message, click the trackwheel.
2. Click Options.
3. Perform any of the following actions:
• To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.
• To receive notification when the recipient opens the message, set the Confirm Read field to Yes.
4. Click the trackwheel.
5. Click Save.
Request delivery or read notification for all MMS messages
1. In the device options, click MMS.
2. In the Notifications section, perform one of the following actions:
• To send delivery or read notification when a sender requests it, set the Allow Delivery Confirmation and Allow Read
Confirmation fields to Yes.
• To request delivery or read notification when you send MMS messages, set the Confirm Delivery and Confirm Read fields
to Yes.
3. Click the trackwheel.
4. Click Save.
View an address instead of a display name
1. In a message, click a contact.
2. Click Show Address.
To view the display name again, click a contact. Click Show Name.
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View the size of an MMS message before sending it
1. In an MMS message, click the trackwheel.
2. Click Options.
The Estimated Size field displays the size of the MMS message.
Stop receiving MMS messages when roaming
1.
2.
3.
4.
In the device options, click MMS.
Set the Multimedia Reception and Automatic Retrieval fields to Home Only.
Click the trackwheel.
Click Save.
Message list settings
View more of the subject line for messages
1.
2.
3.
4.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Perform any of the following actions:
• Set the Display Message Header On field to 2 lines.
• Set the Display Time and Display Name fields to No.
5. Click the trackwheel.
6. Click Save.
Hide the new or unopened message indicator
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Display Message Count field to None.
Click the trackwheel.
Click Save.
To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator,
set the Display New Message Indicator field to Yes.
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Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1.
2.
3.
4.
5.
In an application, click the trackwheel.
Click Options.
Set the Confirm Delete field to No.
Click the trackwheel.
Click Save.
About multiple message lists
Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For
example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate
your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email
account, you can open and manage email messages for that email account, and you can send messages using the email address for the
email account. See the BlackBerry Internet Service Online Help for more information about associating your device with more than one
email account.
Depending on your theme, a separate message list might appear for SMS and MMS messages.
Use one message list or multiple message lists
By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.
1.
2.
3.
4.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Perform one of the following actions:
• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.
• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.
5. Click the trackwheel.
6. Click Save.
Set how long your device stores messages
1.
2.
3.
4.
5.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Keep Messages field.
Click the trackwheel.
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6. Click Save.
To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device
within the set period of time appear in a message list.
Hide sent messages
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click General Options.
Set the Hide Sent Messages field to Yes.
Click the trackwheel.
Click Save.
Note: If you set your device to hide sent messages, sent messages continue to appear in the history of SMS text messages.
Block MMS messages
1.
2.
3.
4.
In the device options, click MMS.
In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.
Click the trackwheel.
Click Save.
Block incoming messages
If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block
PIN messages from contacts in your organization. For more information, contact your system administrator.
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click Firewall.
Select the check box beside one or more message types.
Click the trackwheel.
Click Save.
Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to
your device without contributing to data usage by turning off email message forwarding or using email message filters.
Reset a blocked message counter
1.
2.
3.
4.
5.
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In the device options, click Security Options.
Click Firewall.
Highlight a message type.
Click the trackwheel.
Click Reset Count or Reset All Counts.
Message shortcuts
In a message
• To reply to a message, press R.
• To reply to all, press L.
• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.
Message troubleshooting
I cannot send messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
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• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Click the trackwheel. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Click the trackwheel. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox
folder, that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your system administrator.
I cannot attach a file to an MMS message
Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
Some messages no longer appear on my device
If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved
messages.
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If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts
for your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
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Typing
Typing basics
Type a symbol
1. Press the Symbol key.
2. Type the letter that appears below the symbol.
Type an accent or special character
To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the trackwheel
up until ü appears.
Create a link for a PIN
When typing text, type pin: and the PIN.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Perform one of the following actions:
• Type X and the access code.
• Insert a pause or wait and type the access code.
Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting,
type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.
Cut or copy text
1. With text highlighted, click the trackwheel.
2. Click Cut or Copy.
Paste text
1. Place the cursor where you want to insert the cut or copied text.
2. Click the trackwheel.
3. Click Paste.
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Clear a field
1. When typing text, click the trackwheel.
2. Click Clear Field.
Highlight a line of text
1.
2.
3.
4.
Place the cursor where you want to highlight the line of text.
Click the trackwheel.
Click Select.
Roll the trackwheel.
Highlight text character by character
1.
2.
3.
4.
Place the cursor where you want to highlight the text.
Click the trackwheel.
Click Select.
Hold the Alt key and roll the trackwheel.
Cancel a text selection
1. With text selected, click the trackwheel.
2. Click Cancel Selection.
Set the cursor speed
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the Key Rate field.
Click the trackwheel.
Click Save.
Set the default currency symbol
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the Currency Key field.
Click the trackwheel.
Click Save.
Turn on key tones
1. In the device options, click Screen/Keyboard.
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2. Set the Key Tone field to On.
3. Click the trackwheel.
4. Click Save.
Use shortcut keys on the Home screen
By default, you can dial phone numbers from the Home screen. If your theme uses an application list, you can always use shortcut keys
in the applications list.
1.
2.
3.
4.
5.
6.
In the phone, click the trackwheel.
Click Options.
Click General Options.
Set the Dial From Home Screen field to No.
Click the trackwheel.
Click Save.
To dial phone numbers from the Home screen again, set the Dial From Home Screen field to Yes.
Typing input methods
About typing in Arabic or Russian
If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in
Arabic or Russian using the SureType® input method or the multi-tap input method.
When you use the SureType input method, you press the letter key for each letter in a word once, even if two letters appear on the key. As
you type, a list of possible letter combinations and words appears on the screen. SureType technology selects letter combinations or words
from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that
SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType
technology is designed to "learn" new words or letter combinations that you type and add them to your custom word list.
When you use the multi-tap input method, you press a letter key once to type the first letter on a key and twice to type the second letter,
if a second letter appears on the key.
SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields.
You can set your typing input method for all fields to multi-tap.
Type in Arabic or Russian using SureType technology
Verify that your keyboard displays Arabic or Russian letters.
• Press the letter key for each letter in a word until you have typed the entire word.
• If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions:
• To highlight an item in the list that appears when you type, roll the trackwheel.
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• To select a highlighted item from the list that appears when you type and continue typing the same word, press the Enter
key.
• To select a highlighted item from the list that appears when you type and start a new word, press the Space key.
Type in Arabic or Russian using multi-tap
Verify that your keyboard displays Arabic or Russian letters.
• If you have set your typing input method to multi-tap or you are typing a phone number or password, perform one of the following
actions:
• To type the first letter on a key, press the letter key once.
• To type the second letter on a key, press the letter key twice.
Switch typing input methods
You can only switch typing input methods if the typing input language for your BlackBerry® device is Arabic or Russian.
1. In the device options, click Language.
2. Perform one of the following actions:
• To use the multi-tap input method, set the Input Language field to <Language> Multitap.
• To use the SureType® input method, set the Input Language field to <Language>.
3. Click the trackwheel.
4. Click Save.
Set the typing input language
Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or
wireless service provider.
1.
2.
3.
4.
In the device options, click Language.
Set the Input Language field.
Click the trackwheel.
Click Save.
Word list
About the custom word list
If the typing input language for your BlackBerry® device is Arabic or Russian, and you type a word or letter combination that your device
does not recognize, your device adds the word or letter combination to the custom word list. You can also add words or letter combinations
manually to the custom word list.
Your device deletes words from the custom word list if you do not use them.
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Add a custom word list item
1.
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6.
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In the device options, click Custom Wordlist.
Click the trackwheel.
Click New.
Type a word or letter combination.
Click the trackwheel.
Click the trackwheel.
Click Save.
Change a custom word list item
1.
2.
3.
4.
5.
6.
In the device options, click Custom Wordlist.
Click a custom word list item.
Click Edit.
Change the custom word list item.
Click the trackwheel.
Click Save.
Delete a custom word list item
1.
2.
3.
4.
In the device options, click Custom Wordlist.
Highlight a custom word list item.
Click the trackwheel.
Click Delete.
Delete all custom word list items
1.
2.
3.
4.
In the device options, click Custom Wordlist.
Highlight a custom word list item.
Click the trackwheel.
Click Clear Custom Wordlist.
Stop displaying contacts in the list that appears when typing
By default, your BlackBerry® device recognizes contacts when you type them.
1. In the device options, click Language.
2. Click Input Options.
3. Set the Use Address Book as Data Source field to Off.
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4. Click the trackwheel.
5. Click Save.
Stop adding items to the custom word list automatically
1.
2.
3.
4.
5.
In the device options, click Language.
Click Input Options.
Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off.
Click the trackwheel.
Click Save.
AutoText
About AutoText
AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an
AutoText entry, the text changes after you press the Space key.
Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can
create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that
replaces ttyl with talk to you later.
Create an AutoText entry
1.
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5.
In the device options, click AutoText.
Click the trackwheel.
Click New.
In the Replace field, type the text to replace.
In the With field, perform one of the following actions:
• Type replacement text.
• To insert a macro (for example, the current date or time), click the trackwheel. Click Insert Macro.
6. In the Using field, perform one of the following actions:
• To capitalize the entry exactly as you typed it, click Specified Case.
• To capitalize the entry according to the context, click SmartCase.
7. Set the language.
8. Click the trackwheel.
9. Click Save.
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Change an AutoText entry
1.
2.
3.
4.
5.
6.
In the device options, click AutoText.
Click an AutoText entry.
Click Edit.
Change the AutoText entry.
Click the trackwheel.
Click Save.
Delete an AutoText entry
1.
2.
3.
4.
In the device options, click AutoText.
Highlight an AutoText entry.
Click the trackwheel.
Click Delete.
Undo an AutoText change
Press the Backspace/Delete key twice.
Turn off AutoText for SMS text messages
1.
2.
3.
4.
In the device options, click SMS.
Set the Disable AutoText field to Yes.
Click the trackwheel.
Click Save.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackwheel. For example, to type ü, hold U and roll the
trackwheel up until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To turn on NUM lock, press the Alt key and the Left Shift key.
• To turn on CAP lock, press the Alt key and the Right Shift key.
• To turn off NUM lock or CAP lock, press the Shift key.
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• To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold
the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
• To type the currency symbol assigned to the Currency key, press the Currency key.
Work with text
• To highlight a line of text, press the Shift key and roll the trackwheel.
• To highlight text character by character, hold the Shift key and roll the trackwheel.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackwheel.
• To paste highlighted text when typing, press the Shift key and click the trackwheel.
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Search
About search
In a message list, you can search using criteria that you set and you can save the search criteria for future use. You can also search for
contacts or search for all messages that contain the same subject.
You can use the search application to search messages, contacts, calendar entries, tasks, and memos on your BlackBerry® device. You can
also manage contacts, calendar entries, tasks, and memos from the search results list.
Search for messages
You can save your search criteria so that you can repeat your search at another time.
1.
2.
3.
4.
5.
In a message list, click the trackwheel.
Click Search.
Set the search criteria.
Click the trackwheel.
Perform one of the following actions:
• To save the search criteria, click Save. Add a title. Click the trackwheel. Click Save.
• To search the message list without saving your search criteria, click Search.
• To search the message list using the criteria from your last search, click Last. Click the trackwheel. Click Search.
To stop a search, press the Escape key.
Search criteria
Name:
Specify one or more contacts or email addresses that the search should find in messages. You can also specify part of the name to
widen the search.
In:
Set in which address field the search should find the name.
Subject:
Type text that the search should find in the subject of messages.
Message:
Type text that the search should find in the body of messages.
Service:
If your BlackBerry® device is associated with more than one email account, set the type of email account from which the search should
find messages.
Folder:
Set the folders in which the search should find messages.
Show:
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Set the types of messages that the search should find.
Type:
Set which messages the search should find.
View a list of saved searches
1.
2.
3.
4.
In a message list, click the trackwheel.
Click Search.
Click the trackwheel.
Click Recall.
Change a saved search
1.
2.
3.
4.
5.
6.
In the list of saved searches, highlight a search.
Click the trackwheel.
Click Edit Search.
Edit the search criteria.
Click the trackwheel.
Click Save.
Delete a saved search
1. In the list of saved searches, highlight a search.
2. Click the trackwheel.
3. Click Delete Search.
Search for messages by contact or subject
1. In a message list, highlight a message.
2. Click the trackwheel.
3. Click one of the following menu items:
• Search Sender
• Search Recipient
• Search Subject
Search for text in a message, attachment, web page, or memo
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
1. In a message, attachment, web page, or memo, click the trackwheel.
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2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, click the trackwheel. Click Find Next.
Search for organizer data and messages that contain specific information
1. In the search application, perform any of the following actions:
• In the Text field, type text or a phone number to search for.
• In the Name field, type a contact name to search for.
2. Select one or more applications.
3. Click the trackwheel.
4. Click Search.
Note: If you type more than one word in the Text or Name fields, only items that contain all the words appear.
The BlackBerry® device does not search file attachments if you search messages.
To stop a search, press the Escape key.
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message or memo, press S.
• To search for text in an attachment or web page, press F.
• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
Press F.
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Attachments
Attachment basics
About attachments
You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf,
and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files.
If you save an email message that contains an attachment that you have opened, the email message and the attachment are stored in the
device memory until you delete the email message.
Open an attachment
Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise
Server that supports this feature. For more information, contact your wireless service provider or system administrator.
1. In a message, click the trackwheel.
2. Click Open Attachment.
3. If the message contains more than one attachment, on the Attachments screen, click an attachment. Click Retrieve.
Follow a link in an attachment
Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In an attachment, click a link.
2. Click Retrieve.
To return to the attachment, press the Escape key.
View properties for an attachment
You can view the size, author, publication date, and other attachment properties for an attachment.
1. In an attachment, click the trackwheel.
2. Click Retrieve Info or View Info.
Set font options for an attachment
1.
2.
3.
4.
5.
In an attachment, click the trackwheel.
Click Options.
Set the font fields.
Click the trackwheel.
Click Save.
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Search for text in a message, attachment, web page, or memo
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
1.
2.
3.
4.
In a message, attachment, web page, or memo, click the trackwheel.
Click Find.
Type the text.
Press the Enter key.
To search for the next instance of the text, click the trackwheel. Click Find Next.
Document attachments
Type a password for a password-protected .pdf file attachment
You can open password-protected .pdf files created with Adobe® Acrobat® version 4.0 or earlier.
1.
2.
3.
4.
5.
6.
7.
When the "Password protected document" message appears, press the Escape key.
Click Password.
Type the password.
Press the Enter key.
Click the trackwheel.
Click Retrieve.
Click Yes.
View tracked changes in a document
1. In a document, click the trackwheel.
2. Click Show Changes.
To hide tracked changes, click the trackwheel. Click Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
1. In a document, click the trackwheel.
2. Click Table of Contents.
To move to a specific heading, click a heading. Click View.
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Spreadsheet attachments
Move to a specific cell
1.
2.
3.
4.
In a spreadsheet, click the trackwheel.
Click Go to Cell.
Type the cell co-ordinates.
Click the trackwheel.
View the content of a cell
1. In a spreadsheet cell, click the trackwheel.
2. Click View Cell.
View a list of worksheets
1. In a spreadsheet, click the trackwheel.
2. Click Table of Contents.
To move to a specific worksheet, click a worksheet. Click View.
Switch worksheets
1. In a spreadsheet, click the trackwheel.
2. Click Next Sheet or Prev Sheet.
Change the size of a column
In a spreadsheet, perform one of the following actions:
• To change the size of a column, click the column label. Click a size.
• To view all the text in a column, click the column label. Click Fit.
• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet.
Click a size.
• To change the column size for all spreadsheets, click the trackwheel. Click Options. Set the Column Width field. Click the
trackwheel. Click Save.
Set display options for a spreadsheet
1. In a spreadsheet, click the trackwheel.
2. Click Options.
3. Perform any of the following actions:
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• To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.
• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.
4. Click the trackwheel.
5. Click Save.
Media attachments
View a list of pages in a multi-page .tif file attachment
View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file.
1. In a multi-page .tif file attachment, click the trackwheel.
2. Click Table of Contents.
To move to a specific page, click a page. Click View.
Switch pages in a multi-page .tif file attachment
1. In a multi-page .tif file attachment, click the trackwheel.
2. Click Next Page or Prev Page.
Enhance a section of a picture
1.
2.
3.
4.
5.
6.
In an attachment, click the trackwheel.
Click Zoom.
Roll the trackwheel up to zoom in to the attachment.
Click the trackwheel.
Click the trackwheel again.
Click Enhance.
Presentation attachments
Switch presentation views
1. In a presentation, click the trackwheel.
2. Perform one of the following actions:
• To view text only, click View Text.
• To view text and slides, click View Both.
• To view the presentation in its original format, click View Slides.
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Switch slides
1. In a presentation, click the trackwheel.
2. Click Next Slide or Prev Slide.
Rotate a slide
1. When viewing a presentation in slide view, click a slide.
2. Click Rotate.
Zoom in to or out from a slide
1. When viewing a presentation in slide view, click a slide.
2. Click Zoom.
3. Roll the trackwheel.
To zoom back to the original slide size, click the trackwheel twice. Click Zoom 1:1.
Save a slide
1. When viewing a presentation in slide view, click a slide.
2. Click Save Image.
3. Type a name for the file.
4. Click Save.
vCard contact attachments
About vCard contact attachments
vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email
message, recipients of your email message can view your contact information or add it their BlackBerry® device address book. When you
open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the
attached contact.
Open a vCard contact attachment
1. In a message, click a vCard® contact attachment.
2. Click View Attachment.
Add a contact to your address book from a vCard contact attachment
1. In a vCard® contact attachment, click the trackwheel.
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2. Click Add to Address Book or Update Address.
Attachment shortcuts
• To search for text in an attachment, press F.
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H.
• To hide the columns or rows again, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide, press N.
• To move to the previous slide, press P.
• To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the
presentation in text view or in text and slide view. Press G.
Attachment troubleshooting
A skipped content bar appears in a document
More attachment content is available for you to download to your BlackBerry® device.
To download the content, click the skipped content bar. Click More.
A message or attachment is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
To view the slide, highlight the slide. Click the trackwheel. Click Retrieve.
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Synchronization
About synchronization
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between
your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or
deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer
should be reflected on your device.
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use
the synchronization tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.
Wireless email reconciliation prerequisites
• If your BlackBerry® device is associated with the BlackBerry Internet Service, verify that your wireless service provider supports
this feature.
• If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, verify that the BlackBerry
Enterprise Server supports this feature. For more information, contact your system administrator.
Reconcile email messages over the wireless network
Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1.
2.
3.
4.
5.
6.
In a message list, click the trackwheel.
Click Options.
Click Email Reconciliation.
Set the Wireless Reconcile field to On.
Click the trackwheel.
Click Save.
To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.
Delete email messages over the wireless network
Set the Delete On option for each email address that is associated with your BlackBerry® device.
1.
2.
3.
4.
In a message list, click the trackwheel.
Click Options.
Click Email Reconciliation.
Set the Delete On field.
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5. Click the trackwheel.
6. Click Save.
It takes a short period of time for messages to be deleted over the wireless network.
To delete messages on your device only, set the Delete On field to Handheld.
Wireless data synchronization prerequisites
• Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For
more information, see the BlackBerry Desktop Software Online Help.
• Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this
feature. For more information, contact your system administrator.
Synchronize organizer data over the wireless network
1.
2.
3.
4.
5.
In the address book, calendar, task list, or memo list, click the trackwheel.
Click Options.
Set the Wireless Synchronization field to Yes.
Click the trackwheel.
Click Save.
To stop synchronizing organizer data over the wireless network, set the Wireless Synchronization field to No.
About synchronization conflicts
A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in
the email application on your computer.
If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your
device or the email messages on your computer take precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over
the organizer data on your device when a data synchronization conflict occurs.
Manage email reconciliation conflicts
Set the On Conflicts option for each email address that is associated with your BlackBerry® device.
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6.
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In a message list, click the trackwheel.
Click Options.
Click Email Reconciliation.
Set the On Conflicts field.
Click the trackwheel.
Click Save.
Manage data synchronization conflicts
You can set how organizer data synchronization conflicts are resolved by turning off wireless data synchronization, setting conflict
resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager. See the BlackBerry
Desktop Software Online Help for more information about managing organizer data synchronization conflicts.
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device
data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry
Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
If your device is associated with an email account that uses a BlackBerry Enterprise Server, you might be able to restore synchronized
organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have
an enterprise activation password. For more information, contact your system administrator.
Wireless data restoration prerequisites
• Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.
• Verify that your system administrator has provided you with an enterprise activation password.
• Verify that your device is connected to the wireless network.
Delete all device data
Verify that you have a backup copy of your BlackBerry® device data.
CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You
cannot stop the process after you start it. If you reset your device, the process continues after the device restarts.
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2.
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4.
5.
6.
In the device options, click Security Options.
Click General Settings.
Click the trackwheel.
Click Wipe Handheld.
Click Continue.
Type blackberry.
Empty the deleted items folder on your computer from your device
Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature
and that wireless email reconciliation is turned on. For more information, contact your system administrator.
1. In a message list, click the trackwheel.
2. Click Options.
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3.
4.
5.
6.
Click Email Reconciliation.
Click the trackwheel.
Click Purge Deleted Items.
Click Yes.
Synchronization troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, click the trackwheel. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry
Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during
wireless email reconciliation.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.
Custom address book field data is not appearing on my computer
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example,
you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application
on your computer, because the birthday field is a date field in the email application on your computer.
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Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might
not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
See the documentation for the operating system on your computer for more information.
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Browser
Browser basics
About browser configurations
The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience.
The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser. If your BlackBerry device is associated
with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser, you can use the BlackBerry Browser
configuration to browse the Internet and your organization's intranet. If your BlackBerry device is associated with an email account that
uses BlackBerry Enterprise Server Version 4.1 or later, you can also use the BlackBerry Browser configuration to view .doc, .pdf, .txt, .wpd,
and .xls files in the browser. If you use the BlackBerry Browser configuration, you might not be able to change some browser options.
The Internet Browser configuration also optimizes the appearance of HTML web pages in the browser. You can use the Internet Browser
configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your
wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name. For
more information about the Internet Browser configuration, contact your wireless service provider.
The WAP Browser configuration optimizes the appearance of WML web pages in the browser. You can use the WAP Browser configuration
to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services
such as voice mail.
Visit a web page
1. In the browser, click the trackwheel.
2. Click Go To.
3. Perform one of the following actions:
• Type a web address. Click the trackwheel.
• Highlight a web address. Click the trackwheel.
• Highlight a web address. Click the trackwheel. Click Edit. Change the web address. Click the trackwheel.
4. Click OK.
Follow a link
1. Click a link.
2. Click Get Link.
Move back or forward a web page
1. On a web page, click the trackwheel.
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2. Click Back or Forward.
View a thumbnail version of a web page
1. On a web page, click the trackwheel.
2. Click Page Overview.
Move to a section of a long web page quickly
1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view.
2. Press any key to close the thumbnail.
The section of the web page that you want to view appears on the screen.
Move through a web page line by line
1. On a web page, click the trackwheel.
2. Click Select Mode.
To select only links and fields as you move through a web page, click the trackwheel. Click View Mode.
Search for text in a message, attachment, web page, or memo
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
1.
2.
3.
4.
In a message, attachment, web page, or memo, click the trackwheel.
Click Find.
Type the text.
Press the Enter key.
To search for the next instance of the text, click the trackwheel. Click Find Next.
Refresh a web page
1. On a web page, click the trackwheel.
2. Click Refresh.
View a list of web pages you visited recently
1. On a web page, click the trackwheel.
2. Click History.
Stop loading a web page
1. When a web page is loading, click the trackwheel.
2. Click Stop.
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Return to the home page
1. On a web page, click the trackwheel.
2. Click Home.
Hide the browser
1. In the browser, click the trackwheel.
2. Click Hide.
Close the browser
1. In the browser, click the trackwheel.
2. Click Close.
Links, pictures, and web page addresses
View the address for a link or picture
1. On a web page, highlight a link or picture.
2. Click the trackwheel.
3. Click Link Address or Image Address.
View the address for a web page
1. On a web page, click the trackwheel.
2. Click Page Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions:
• Highlight a link. Click the trackwheel. Click Link Address.
• Highlight a picture. Click the trackwheel. Click Image Address.
• Click the trackwheel. Click Page Address.
2. Click Copy Address.
To paste the address, click the trackwheel. Click Paste.
Forward a link or picture from a web page
1. On a web page, highlight a link or picture.
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2.
3.
4.
5.
Click the trackwheel.
Click Link Address or Image Address.
Click Send Address.
Click a message type.
To return to the browser after you send the message, press the Escape key.
Forward a web page address
1. On a web page, click the trackwheel.
2. Click Send Address.
3. Click a message type.
To return to the browser after you send the message, press the Escape key.
View a full picture on a web page
1. On a web page, highlight a picture.
2. Click the trackwheel.
3. Click Full Image.
Zoom in to or out from a picture
1. In a picture, click the trackwheel.
2. Click Zoom.
3. Roll the trackwheel.
To zoom back to the original picture size, click the trackwheel. Click Zoom 1:1.
Rotate a picture
1. In a picture, click the trackwheel.
2. Click Rotate.
The picture turns 90 degrees in a clockwise direction.
Set how pictures load in the browser
1.
2.
3.
4.
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In the browser, click the trackwheel.
Click Options.
Click Browser Configuration.
Perform one of the following actions:
• To load pictures on WML web pages only, set the Show Images field to On WML Pages Only.
• To stop pictures from loading on all web pages, set the Show Images field to No.
• To turn off placeholders for pictures, set the Show Image Placeholders field to No.
5. Click the trackwheel.
6. Click Save Options.
Load pictures on a web page
1. On a web page, click the trackwheel.
2. Perform one of the following actions:
• To load some pictures, click More Images.
• To load all pictures, click All Images.
Web page requests
About saving web pages and web page requests
While a web page is loading, you can save the web page request in a message list. When you save a web page request, you can use other
pages while you are waiting for the web page to load.
You can also save web pages to a message list. When you save a web page, you can view the text on the page at any time. A saved web
page displays content that was current at the time that the web page was saved.
Save a web page request to a message list
1. When a web page is loading, click the trackwheel.
2. Click Save Request.
Save a web page to a message list
1.
2.
3.
4.
On a web page, click the trackwheel.
Click Save Page.
Type a title.
Click OK.
Bookmarks
About bookmarks
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want to make the
web page available offline and whether you want the browser to check the web page for updates periodically. Bookmarks for web pages
that have been updated since the last time you visited them appear in italic.
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Add a bookmark
1.
2.
3.
4.
5.
6.
On a web page, click the trackwheel.
Click Add Bookmark.
In the Auto Synchronize field, set how often the browser should check for updates to the web page.
In the Start time field, set the time of day when the browser should start checking for updates.
Click the trackwheel.
Click Add.
Make a web page available offline
When adding a bookmark, select the Available Offline check box.
If you visit the web page offline, the browser displays the information that was current the last time that you viewed the web page online.
Change a bookmark
1.
2.
3.
4.
5.
6.
7.
8.
On a web page, click the trackwheel.
Click Bookmarks.
Highlight a bookmark.
Click the trackwheel.
Click Edit Bookmark.
Change the bookmark.
Click the trackwheel.
Click Accept.
Forward a bookmark
1.
2.
3.
4.
In the bookmark list, highlight a bookmark.
Click the trackwheel.
Click Send Bookmark.
Click a message type.
To return to the browser after you send the message, press the Escape key.
Delete a bookmark
1.
2.
3.
4.
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On a web page, click the trackwheel.
Click Bookmarks.
Highlight a bookmark.
Click the trackwheel.
5. Click Delete Bookmark.
Add a bookmark folder
1.
2.
3.
4.
On a web page, click the trackwheel.
Click Bookmarks.
Click the trackwheel.
Click Add Subfolder.
File a bookmark
1.
2.
3.
4.
5.
6.
7.
On a web page, click the trackwheel.
Click Bookmarks.
Highlight a bookmark.
Click the trackwheel.
Click Move Bookmark.
Roll the trackwheel to the new location.
Click the trackwheel.
Expand a folder
1. Click a folder with a plus sign (+) beside it.
2. Click Expand.
Collapse a folder
1. Click a folder with a minus sign (-) beside it.
2. Click Collapse.
Rename a bookmark folder
You can only rename folders that you created.
1. Highlight a folder.
2. Click the trackwheel.
3. Click Rename Folder.
Delete a bookmark folder
You can only delete folders that you created.
1. Highlight a folder.
2. Click the trackwheel.
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3. Click Delete Folder.
Web feeds
About web feeds
Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions
for updated web site content. If a title interests you, you can click it to view the content. For example, if you open a sports web feed for a
news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed.
You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list,
web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear
in bold.
If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.
Subscribe to a web feed
1.
2.
3.
4.
5.
6.
7.
On a web page, click the trackwheel.
Click Add Web Feed.
Select the check box beside a web feed.
In the Auto Synchronize field, set how often the browser should check for updates to the web feed.
In the Start time field, set the time of day when the browser should start checking for updates.
Click the trackwheel.
Click Add.
View the description for a web feed title
1. In a web feed, highlight a title.
2. Click the trackwheel.
3. Click Show Description.
To hide a description, highlight a title. Click the trackwheel. Click Hide Description.
View the full content for a web feed title
1. In a web feed, highlight a title.
2. Click the trackwheel.
3. Click Read Story.
Mark a web feed title as opened or unopened
In a web feed, perform one of the following actions:
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• Highlight a title. Click the trackwheel. Click Mark Opened or Mark Unopened.
• Highlight a date field. Click the trackwheel. Click Mark Prior Opened.
Change a web feed
1.
2.
3.
4.
5.
6.
7.
8.
On a web page, click the trackwheel.
Click Bookmarks.
Highlight a web feed.
Click the trackwheel.
Click Edit Bookmark.
Change the web feed.
Click the trackwheel.
Click Save.
File a web feed
1.
2.
3.
4.
On a web page, click the trackwheel.
Click Bookmarks.
Highlight a web feed.
Click the trackwheel.
5. Click Move Bookmark.
6. Roll the trackwheel to the new location.
7. Click the trackwheel.
Delete a web feed
1.
2.
3.
4.
5.
On a web page, click the trackwheel.
Click Bookmarks.
Highlight a web feed.
Click the trackwheel.
Click Delete Bookmark.
Browser settings
Clear a browser cache
1. In the browser, click the trackwheel.
2. Click Options.
3. Click Cache Operations.
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4. Beside a cache type, click Clear.
Clear browser history
1.
2.
3.
4.
In the browser, click the trackwheel.
Click Options.
Click Cache Operations.
Click Clear History.
Turn on JavaScript support
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.
1.
2.
3.
4.
5.
6.
In the browser, click the trackwheel.
Click Options.
Click Browser Configuration.
Select the Support JavaScript check box.
Click the trackwheel.
Click Save Options.
Set the number of times animated graphics repeat
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later.
1.
2.
3.
4.
5.
6.
In the browser, click the trackwheel.
Click Options.
Click General Properties.
Set the Repeat Animations field.
Click the trackwheel.
Click Save Options.
Set the web content type that the browser accepts
1.
2.
3.
4.
5.
6.
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In the browser, click the trackwheel.
Click Options.
Click Browser Configuration.
Set the Content Mode field.
Click the trackwheel.
Click Save Options.
Set the home page
Depending on your wireless service provider, you might not be able to set the home page.
1.
2.
3.
4.
5.
6.
In the browser, click the trackwheel.
Click Options.
Click Browser Configuration.
In the Home Page Address field, type a web address.
Click the trackwheel.
Click Save Options.
Set the default browser configuration
1.
2.
3.
4.
5.
In the device options, click Advanced Options.
Click Browser.
Set the Default browser configuration field.
Click the trackwheel.
Click Save.
Set the character encoding for all web pages
By default, your BlackBerry® device uses the optimal character encoding for a web page.
1.
2.
3.
4.
5.
On a web page, click the trackwheel.
Click Set Encoding.
Clear the Auto mode check box.
Set the Default charset field.
Click OK.
Receive a prompt before running a script
1.
2.
3.
4.
5.
6.
In the browser, click the trackwheel.
Click Options.
Click General Properties.
Select the Prompt Before Running WML Scripts check box.
Click the trackwheel.
Click Save Options.
Receive a prompt before closing the browser
By default, your BlackBerry® device closes the browser without prompting you when you hold the Escape key.
1. In the browser, click the trackwheel.
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2.
3.
4.
5.
Click Options.
Click General Properties.
Select the Prompt Before Closing Browser On Escape check box.
Click the trackwheel.
6. Click Save Options.
Browser security
About TLS
The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet
through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using
Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase
security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption
for all other communication between your device and the BlackBerry Enterprise Server.
About WTLS
The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet
through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between
the WAP gateway and content servers is encrypted using TLS or SSL.
Manage browser security
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click TLS or WTLS.
Set the security options.
Click the trackwheel.
Click Save.
TLS options
TLS Default:
Set the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, set this
field to Handheld. To use Triple DES and TLS or SSL, set this field to Proxy.
Allow HTTP Redirections:
Set whether a prompt appears before a secure web page redirects your browser to another web page.
Protocol:
Set the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers.
Encryption Strength:
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Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To only accept and send data that
is encrypted using 128-bit encryption, set this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption
or 56-bit encryption, set this field to Allow Weak.
Allow FIPS Algorithms Only:
Set whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms.
Prompt for Server Trust:
Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a
authentication certificate for.
Prompt for Domain Name:
Set whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication
certificate for the content server does not match the web address to which the browser is trying to connect.
Prompt for Certificate:
Set whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your
device has more than one certificate that you use to authenticate with content servers.
Prompt if Client Cert Not Found:
Set whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate
that can be used to authenticate with the content server.
Default Client Certificate:
Set the certificate that your browser uses to authenticate with content servers.
WTLS options
Encryption Strength:
Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To only accept and send data that
is encrypted using 128-bit encryption, set this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption
or 56-bit encryption, set this field to Allow Weak.
Prompt for Server Trust:
Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a
authentication certificate for.
Add a trusted content server
Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content
server.
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click TLS.
Click the trackwheel.
Click Add Host.
Perform one of the following actions:
• If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server.
• If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the
Certificate field to the client certificate that you want to use to authenticate with the content server.
6. Click OK.
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7. Click the trackwheel.
8. Click Save.
Browser push
About browser push
Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available.
For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives
an update, a new browser push message might appear in a message list or, an on the Home screen or in the application list might change
to indicate that new information is available. The web application might also push updated information to your browser cache without
notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not
connected to the wireless network.
Your device supports different types of browser push messages. Service loading messages include updated information. Service indication
messages include a link to updated information. Other browser push messages include messages that appear in your browser cache.
Turn on browser push
1. In the device options, click Advanced Options.
2. Click Browser Push.
3. Perform one of the following actions:
• To accept all browser push messages, select the Enable Push check box.
• To accept browser push messages through a BlackBerry® Enterprise Server or BlackBerry Internet Service only, select the
Enable Push check box and clear the Enable WAP Push check box.
• To accept browser push messages through WAP gateways only, select the Enable Push check box and clear the Enable
MDS Push check box.
4. Click the trackwheel.
5. Click Save.
Browser push options
Process MDS:
Set whether your BlackBerry® device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet
Service.
MDS Hosts:
Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry
Enterprise Servers or BlackBerry Internet Services.
Process SMSC:
Set whether your device accepts SMS-based browser push messages.
SMSC Hosts:
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Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC
host, type the phone number for the SMSC host.
Process IP:
Set whether your device accepts browser push messages that web applications send through a WAP gateway.
IP Hosts:
Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host,
type the IP address for the WAP gateway.
Browser shortcuts
• To insert a period (.) in the Go To dialog box, press the Space key.
• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
• To open the browser options, in the browser, press O.
• To stop loading a web page, press the Escape key.
• To hide the browser, press D.
• To close the browser, hold the Escape key.
On a web page
• To move to a specific web page, press G.
• To return to the home page, press H.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press I.
• To refresh a web page, press R.
• To view the address for a link, highlight a link. Press L.
• To view the address for a web page, press P.
• To save a web page to a message list, press S.
• To follow a highlighted link, press the Enter key.
• To hide the banner, press U.
• To view the banner again, press U.
• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.
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Browser troubleshooting
No browser is available on my device
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes this service.
I cannot set up automatic synchronization for bookmarks
When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
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Applications
Add an application
1.
2.
3.
4.
5.
On a web page, highlight a link for an application.
Click the trackwheel.
Click Get Link.
Click Download.
Click OK.
View properties for an application
1.
2.
3.
4.
In the device options, click Advanced Options.
Click Applications.
Click an application.
Click View Properties.
Delete a third-party application
1.
2.
3.
4.
5.
In the device options, click Advanced Options.
Click Applications.
Highlight a third-party application.
Click the trackwheel.
Click Delete.
View the size of an application database
1. In the device options, click Status.
2. Click the trackwheel.
3. Click Database Sizes.
Application troubleshooting
I cannot add applications
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
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• Verify that your device has enough memory to add the application.
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Media
Media files and folders
About media files and folders
In the media application, you can open media files, such as ring tones or pictures, that are stored in media folders in the BlackBerry®
device memory. Some preloaded media files, including Home screen background pictures and ring tones, might be available in a Preloaded
Media folder on your device.
Add a media folder
1. In the media application, click a media type.
Click a media folder.
Click Open.
Click the trackwheel.
Click New Folder.
Type a name for the folder.
Click Save.
2.
3.
4.
5.
6.
7.
Rename a media folder
You only rename media folders that you have added.
1.
2.
3.
4.
5.
6.
In the media application, click a media type.
Highlight a media folder.
Click the trackwheel.
Click Rename.
Type a name for the folder.
Click Save.
Delete a media folder
You only delete media folders that you have added.
1.
2.
3.
4.
In the media application, click a media type.
Highlight a media folder.
Click the trackwheel.
Click Delete.
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Move a media file
You only move media files that you have added.
1.
2.
3.
4.
5.
6.
7.
8.
9.
In the media application, click a media type.
Click a media folder.
Click Open.
Highlight a media file.
Click the trackwheel.
Click Move.
Highlight a media folder.
Click the trackwheel.
Click Move Here.
Set the amount of memory available for media files
1.
2.
3.
4.
In the media application, click a media type.
Click the trackwheel.
Click Options.
Perform any of the following actions:
• To set the maximum amount of BlackBerry® device memory available for all media files, set the Device Memory Limit field.
• To set the minimum amount of device memory available for pictures, set the Reserved Pictures Memory field.
5. Click the trackwheel.
6. Click Save.
View properties for a media file or folder
1.
2.
3.
4.
In the media application, click a media type.
Highlight a media file or folder.
Click the trackwheel.
Click Properties.
Sort media files and folders
1.
2.
3.
4.
5.
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In the media application, click a media type.
Click the trackwheel.
Click Options.
Set the Sort By and Sort Direction fields.
Click the trackwheel.
6. Click Save.
Switch media folder views
1. In the media application, click a media type.
2. Click the trackwheel.
3. Click View List or View Thumbnails.
Adjust the volume
• To increase the volume, roll the trackwheel up.
• To decrease the volume, roll the trackwheel down.
Media file management
About transferring media files
You can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device, or you can connect your
BlackBerry® device to your computer to transfer files between your device and your computer.
If you connect your device to your computer, you can transfer media files between your device and your computer using the media manager
tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information about using the media
manager tool.
Send a media file using Bluetooth technology
Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.
1.
2.
3.
4.
5.
6.
7.
In the media application, click a media type.
Click a media folder.
Click Open.
Click a media file.
Click Send Using Bluetooth.
Click a Bluetooth enabled device.
Click Send.
Receive a media file using Bluetooth technology
Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.
1. In the media application, click a media type.
2. Click the trackwheel.
3. Click Receive Using Bluetooth.
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4. Click Yes.
5. Click Save.
Forward a media file
You can only forward media files that you have added to the BlackBerry® device memory.
1.
2.
3.
4.
5.
In the media application, click a media type.
Click a media folder.
Click Open.
Highlight a media file.
Click Send As Email.
Pictures
View a picture
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4.
5.
In the media application, click a media type.
Click a media folder that contains pictures.
Click Open.
Click a picture.
Click Open.
Zoom in to or out from a picture
1. In a picture, click the trackwheel.
2. Click Zoom.
3. Roll the trackwheel.
To zoom back to the original picture size, click the trackwheel. Click Zoom 1:1.
Rotate a picture
1. In a picture, click the trackwheel.
2. Click Rotate.
The picture turns 90 degrees in a clockwise direction.
Pan a picture
Verify that you have zoomed in to the picture.
Perform one of the following actions:
• To pan up, roll the trackwheel up.
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• To pan down, roll the trackwheel down.
• To pan left, hold the Alt key and roll the trackwheel up.
• To pan right, hold the Alt key and roll the trackwheel down.
View pictures as a slide show
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4.
5.
In the media application, click a media type.
Click a media folder that contains pictures.
Click Open.
Click the trackwheel.
Click View Slide Show.
To exit the slide show, press the Escape key.
Set the interval between slides in a slide show
1.
2.
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4.
5.
In the media application, click a media type.
Click the trackwheel.
Click Options.
Set the Slide Show Interval field.
Click the trackwheel.
6. Click Save.
Save a picture
Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory.
1.
2.
3.
4.
Open a picture attachment or highlight a picture on a web page.
Click the trackwheel.
Click Save Image.
Click Save.
Use a picture as the Home screen background
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5.
6.
In the media application, click a media type.
Click a media folder that contains pictures.
Click Open.
Highlight a picture.
Click the trackwheel.
Click Set As Home Screen Image.
To clear the picture from the Home screen, click the trackwheel. Click Reset Home Screen Image.
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Download a Home screen background
Verify that your wireless service provider supports this feature.
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In the media application, click a media type.
Click a media folder that contains pictures.
Click Open.
Click the trackwheel.
Click Download Images.
Rename a picture
You can only rename media files that you added.
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6.
7.
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In the media application, click a media type.
Click a media folder that contains pictures.
Click Open.
Highlight a picture.
Click the trackwheel.
Click Rename.
Type a name for the file.
Click Save.
Delete a picture
You can only delete media files that you added.
1.
2.
3.
4.
5.
6.
In the media application, click a media type.
Click a media folder that contains pictures.
Click Open.
Highlight a picture.
Click the trackwheel.
Click Delete.
Ring tones
Use a headset
You can purchase an optional headset to use with your BlackBerry® device.
• To answer a call, press the headset button.
• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.
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• To end a call, hold the headset button.
For more information about using the headset, see the documentation that came with your headset.
Play a ring tone
1.
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4.
In the media application, click a media type.
Click a media folder that contains ring tones.
Click a ring tone.
Click Play.
Download a ring tone
Verify that your wireless service provider supports this feature.
1.
2.
3.
4.
5.
In the media application, click a media type.
Click a media folder that contains ring tones.
Click Open.
Click the trackwheel.
Click Download Tunes.
Save a ring tone
Save audio files, such as .mid, .mp3, or .wav files, to the BlackBerry® device memory.
1. Open a ring tone attachment or highlight a ring tone on a web page.
2. Click the trackwheel.
3. Click Save.
Rename a ring tone
You can only rename media files that you added.
1.
2.
3.
4.
5.
6.
7.
8.
In the media application, click a media type.
Click a media folder that contains ring tones.
Click Open.
Highlight a ring tone.
Click the trackwheel.
Click Rename.
Type a name for the file.
Click Save.
Note: If you rename a ring tone that you use in a notification profile, you must change the notification profile to use the renamed ring
tone.
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Delete a ring tone
You can only delete media files that you added.
1.
2.
3.
4.
5.
6.
In the media application, click a media type.
Click a media folder that contains ring tones.
Click Open.
Highlight a ring tone.
Click the trackwheel.
Click Delete.
Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone.
Media shortcuts
• To rotate a picture, press R.
• To zoom in to a picture, press I.
• To zoom out from a picture, press O.
• To zoom to the original picture size, press W.
Media troubleshooting
I cannot sort pictures on my device
Your BlackBerry® device sorts pictures in descending order by date. You cannot change this sort order.
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Maps
Locations
View a location on a map
1. On a map, click the trackwheel.
2. Click Go To Location.
3. Perform one of the following actions:
• Type the location information. Click the trackwheel. Click Search.
• Click a location. Click Select.
• Click a location. Click Edit. Change the location information. Click the trackwheel. Click Search.
View a location for a contact on a map
1. On a map, click the trackwheel.
2. Click Map From Address Book.
3. Highlight a contact.
4. Click the trackwheel.
5. Click View Home Map or View Work Map.
Forward a map
1. On a map, click the trackwheel.
2. Click Send Location.
View points of interest near a location
You can search for points of interest such as businesses, airports, schools, parks, or landmarks.
1.
2.
3.
4.
On a map, click the trackwheel.
Click Search.
Type the point of interest information.
Press the Enter key.
Highlight a location marker or point of interest
• In Map mode or Navigation mode, press the Alt key and roll the trackwheel.
• In Locations mode, roll the trackwheel.
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View information for a location marker or point of interest
1. On a map, click a location marker or point of interest.
2. Click Details.
Zoom in to a location marker, route, or point of interest
1. On a map, highlight a location marker, route, or point of interest.
2. Click the trackwheel.
3. Click Zoom To Point.
Delete location markers, routes, or points of interest from a map
1. On a map, highlight a location marker, route, or point of interest.
2. Click the trackwheel.
3. Perform one of the following actions:
• To delete the highlighted location marker, route, or point of interest, click Delete.
• To delete all location markers, routes, and points of interest, click Clear All.
Directions
Get directions
1. On a map, click the trackwheel.
2. Click Get Directions.
3. Perform one of the following actions to specify a starting location:
• Type the location information. Click the trackwheel. Click Search.
• Click a location. Click Select.
• Click a location. Click Edit. Change the location information. Click the trackwheel. Click Search.
4. Repeat step 3 to specify an ending location.
Get directions to or from a point of interest
1.
2.
3.
4.
5.
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On a map, highlight a point of interest.
Click the trackwheel.
Click Directions To or Directions From.
Type the location information.
Click the trackwheel.
6. Click Search.
Get directions to a location from your current location
Verify that you are tracking your movement.
1.
2.
3.
4.
5.
On a map, click the trackwheel.
Click Directions From.
Type the ending location information.
Click the trackwheel.
Click Search.
Forward directions
1. On a map, click the trackwheel.
2. Click Send Directions.
Map basics
Pan a map
• In Map mode or Navigation mode, perform one of the following actions:
• To pan up, roll the trackwheel up.
• To pan down, roll the trackwheel down.
• To pan left, hold the Alt key and roll the trackwheel up.
• To pan right, hold the Alt key and roll the trackwheel down.
• In Locations mode, press the Alt key and roll the trackwheel.
Zoom in to or out from a map
1. On a map, click the trackwheel.
2. Click Zoom.
3. Perform one of the following actions:
• To zoom in, roll the trackwheel up.
• To zoom out, roll the trackwheel down.
4. Click the trackwheel.
Map views
Map view:
You can view maps, location markers, routes, and points of interest.
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Directions Dashboard view:
You can view location markers, routes, text directions, and points of interest. You can also highlight and move between directions.
Directions List view:
You can view a list of all text directions.
Locations List view:
You can view a list of location markers and location information.
Locations Map view:
You can view routes, location markers, and points of interest on a map.
Navigation Dashboard view:
You can track your movement and view routes, location markers, and points of interest. You can also view other navigational
information such as upcoming streets, your speed, and your compass direction.
Navigation Map view:
You can track your movement and view routes, location markers, and points of interest.
Switch views
1. On a map, click the trackwheel.
2. Click Switch View.
3. Click a view.
Clear the map cache
1. On a map, click the trackwheel.
2. Click Options.
3. Click the trackwheel.
4. Click Clear Cache.
Tracking
Tracking prerequisites
• If your BlackBerry® device does not have an internal GPS receiver or your wireless service provider does not support location-based
services, verify that you have paired your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact
your wireless service provider.
• Verify that you have set a GPS receiver to use when you track your movement.
Set a GPS receiver to use when you track your movement
1.
2.
3.
4.
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On a map, click the trackwheel.
Click Options.
Set the GPS Device field.
Click the trackwheel.
5. Click Save.
Track your movement
1. On a map, click the trackwheel.
2. Click Navigate.
As you move, the map shifts and your location remains centered on the screen.
To stop tracking your movement, click the trackwheel. Click Stop Navigation.
View north at the top of a map
When you are tracking your movement, the direction in which you are moving appears at the top of the map by default.
1. On a map, click the trackwheel.
2. Click North Up.
To view the direction in which you are moving at the top of the map again, click the trackwheel. Click Track Up.
View status information at the top of a map
You can view the battery power level, wireless coverage level indicators, the time, map view information, and satellite and Bluetooth®
connection information at the top of maps.
1. On a map, click the trackwheel.
2. Click Options.
3. Clear the Hide title bar on startup check box.
4. Click the trackwheel.
5. Click Save.
To hide status information again, select the Hide title bar on startup check box.
Keep backlighting on when you track your movement
1.
2.
3.
4.
5.
On a map, click the trackwheel.
Click Options.
Set the Disable backlight timeout when battery power above field.
Click the trackwheel.
Click Save.
Location bookmarks
Add a bookmark for a location
1. On a map, click the trackwheel.
2. Click Add To Favorites.
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View a list of location bookmarks
1. On a map, click the trackwheel.
2. Click Favorites.
Clear location history
1.
2.
3.
4.
On a map, click the trackwheel.
Click Go To.
Click a location.
Click Clear History.
Maps shortcuts
• To zoom in to a map, press I.
• To zoom out from a map, press O.
• To view status information at the top of a map, press U.
• To hide status information at the top of a map, press U.
• To switch views, press the Space key.
Map troubleshooting
I cannot view a location
Verify that no punctuation marks appear in the location information.
Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry® device loads new location information.
I cannot forward directions
Verify that you are viewing directions in Directions mode or that you have highlighted a route in Locations mode.
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Contacts
Contact basics
Add a contact
1.
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4.
5.
In the address book, click the trackwheel.
Click New Address.
Type the contact information.
Click the trackwheel.
Click Save.
Add a contact from a message, call log, or web page
1.
2.
3.
4.
5.
6.
In a message or call log or on a web page, highlight a contact.
Click the trackwheel.
Click Add to Address Book.
Type the contact information.
Click the trackwheel.
Click Save.
Name a custom address book field
If you change the name of a custom address book field, it changes for all contacts.
1.
2.
3.
4.
When adding or editing a contact, click the User1, User2, User3, or User4 field.
Click Change Field Name.
Type a name for the customer address book field.
Press the Enter key.
You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. See the
BlackBerry Desktop Software Online Help for more information about synchronizing custom address book fields.
View a contact
1. In the address book, click a contact.
2. Click View.
Change a contact
1. In the address book, highlight a contact.
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2.
3.
4.
5.
Click the trackwheel.
Click Edit.
Change the contact information.
Click the trackwheel.
6. Click Save.
Delete a contact
1. In the address book, highlight a contact.
2. Click the trackwheel.
3. Click Delete.
About pauses and waits
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the
main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them
(wait).
Add a pause or a wait to a phone number
1.
2.
3.
4.
5.
After typing the main part of a phone number in a phone number field, click the trackwheel.
Click Add Pause or Add Wait.
Type the additional numbers.
Click the trackwheel.
Click Save.
About custom ring tones
You can assign a custom ring tone to a contact without changing other notifications.
Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a
new profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between
your contacts and your notification profiles and changes that you make in one application are made in the other application.
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Assign a ring tone to a contact
1.
2.
3.
4.
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In the address book, highlight a contact.
Click the trackwheel.
Click Edit.
Click the trackwheel.
5.
6.
7.
8.
Click Add Custom Phone Tune.
Set a ring tone.
Click the trackwheel.
Click Save.
Mailing lists
About mailing lists
You can use mailing lists when you send email, PIN, SMS text, or MMS messages.
Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer.
Create a mailing list
1.
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6.
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9.
10.
In the address book, click the trackwheel.
Click New Group.
Type a name for the mailing list.
Click the trackwheel.
Click Add Member.
Click a contact.
Click Continue.
To add another contact, repeat steps 4 through 7.
Click the trackwheel.
Click Save Group.
Change a mailing list
1.
2.
3.
4.
5.
In the address book, highlight a mailing list.
Click the trackwheel.
Click Edit Group.
Click a contact.
Click one of the following menu items:
• Add Member
• Change Member
• Delete Member
6. Click the trackwheel.
7. Click Save Group.
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Note: When you delete a contact from a mailing list, the contact remains in your address book.
View a mailing list
1. In the address book, click a mailing list.
2. Click View Group.
To view the details for a contact in the mailing list, click a contact. Click View Member.
Delete a mailing list
1. In the address book, highlight a mailing list.
2. Click the trackwheel.
3. Click Delete Group.
Caller ID
Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Click the trackwheel.
3. Click Add Picture.
4.
5.
6.
7.
8.
9.
Highlight a picture.
Click the trackwheel.
Click Select.
Center the picture in the box.
Click the trackwheel.
Click Crop and Save.
Change the caller ID picture for a contact
1.
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6.
7.
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9.
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When changing a contact, highlight the caller ID picture.
Click the trackwheel.
Click Add Picture.
Highlight a picture.
Click the trackwheel.
Click Select.
Center the picture in the box.
Click the trackwheel.
Click Save.
Delete the caller ID picture for a contact
1.
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4.
5.
6.
7.
In the address book, highlight a contact.
Click the trackwheel.
Click Edit.
Click the caller ID picture.
Click Delete Picture.
Click the trackwheel.
Click Save.
Categories
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear
based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you
can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus
Notes.
Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made
in all applications.
Create a category for contacts, tasks, or memos
1.
2.
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4.
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6.
In the address book, task list, or memo list, click the trackwheel.
Click Filter.
Click the trackwheel.
Click New.
Type a name for the category.
Press the Enter key twice.
Categorize a contact, task, or memo
1.
2.
3.
4.
5.
When creating or changing a contact, task, or memo, click the trackwheel.
Click Categories.
Select the check box beside a category.
Click the trackwheel.
Click Save.
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Sort contacts, tasks, or memos by category
1. In the address book, task list, or memo list, click the trackwheel.
2. Click Filter.
3. Select the check box next to a category.
Delete a contact, task, or memo from a category
1.
2.
3.
4.
5.
6.
7.
When changing a contact, task, or memo, click the trackwheel.
Click Categories.
Highlight a category.
Click the trackwheel.
Clear the check box beside the category.
Click the trackwheel.
Click Save.
Delete a category
1.
2.
3.
4.
5.
In the address book, task list, or memo list, click the trackwheel.
Click Filter.
Highlight a category.
Click the trackwheel.
Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.
Address lookup
Search for contacts in your organization's address book
Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature.
For more information, contact your system administrator.
1.
2.
3.
4.
In the address book, click the trackwheel.
Click Lookup.
Type part or all of a contact name.
Click the trackwheel.
Manage address lookup results
1. In the address lookup results, highlight a contact.
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2. Click the trackwheel.
3. Perform one of the following actions:
• To add a contact to your address book, click Add.
• To add all the contacts, click Add All.
•
•
•
•
To view information for a contact, click View.
To delete a contact from the address lookup results, click Delete.
To delete the address lookup results, click Delete Lookup.
To start a new address lookup, click Lookup.
SIM card phone book
About the SIM card phone book
Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the
address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
You can add ADN entries to your SIM card phone book. You can also search for ADN or SDN entries. ADN entries appear in plain text and
SDN entries appear in bold.
Load the SIM card phone book
1.
2.
3.
4.
In the address book, click the trackwheel.
Click SIM Phone Book.
Wait for the SIM card phone book to load.
Press the Escape key.
Add a contact to your SIM card
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1.
2.
3.
4.
5.
6.
7.
In the address book, click the trackwheel.
Click SIM Phone Book.
Click the trackwheel.
Click New.
Type the contact information.
Click the trackwheel.
Click Save.
Copy contacts from your SIM card to your address book
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
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1.
2.
3.
4.
In the address book, click the trackwheel.
Click SIM Phone Book.
Click the trackwheel.
Click Copy All To Address Book.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in
your address book, your BlackBerry® device does not copy the SIM card contact.
Change a SIM card contact
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1.
2.
3.
4.
5.
6.
7.
8.
In the address book, click the trackwheel.
Click SIM Phone Book.
Highlight a contact.
Click the trackwheel.
Click Edit.
Change the contact information.
Click the trackwheel.
Click Save.
Delete a SIM card contact
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1.
2.
3.
4.
5.
In the address book, click the trackwheel.
Click SIM Phone Book.
Highlight a contact.
Click the trackwheel.
Click Delete.
Contact list settings
Sort contacts, tasks, or memos
1.
2.
3.
4.
5.
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In the address book, task list, or memo list, click the trackwheel.
Click Options.
Set the Sort By field.
Click the trackwheel.
Click Save.
Set display options for contacts
You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar.
1.
2.
3.
4.
In the device options, click Language.
Set the Name Display field to Last name, First name.
Click the trackwheel.
Click Save.
To sort your contacts by first name, set the Name Display field to First name Last name.
Prevent duplicate names in your address book
1.
2.
3.
4.
5.
In the address book, click the trackwheel.
Click Options.
Set the Allow Duplicate Names field to No.
Click the trackwheel.
Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1.
2.
3.
4.
5.
In an application, click the trackwheel.
Click Options.
Set the Confirm Delete field to No.
Click the trackwheel.
Click Save.
View the number of contacts, calendar entries, tasks, or memos stored on your device
1. In the address book, calendar, task list, or memo list, click the trackwheel.
2. Click Options.
The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
Contact troubleshooting
I cannot find the Add Custom Phone Tune menu item
If you have already assigned a custom ring tone to a contact, the Add Custom Phone Tune menu item does not appear.
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Custom address book field data is not appearing on my computer
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example,
you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application
on your computer, because the birthday field is a date field in the email application on your computer.
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Calendar
Calendar basics
About the calendar
In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show
all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows
how much free time you have between appointments.
Switch calendar views
1. In the calendar, click the trackwheel.
2. Click a view.
Move around the calendar
1. In the calendar, click the trackwheel.
2. Perform one of the following actions:
• To move to a specific date, click Go To Date.
• To move to the current date, click Today.
• To move forward or back by a time period, click Prev or Next.
Schedule an appointment
1.
2.
3.
4.
5.
6.
In the calendar, click the trackwheel.
Click New.
Type the appointment information.
If the appointment recurs, set the Recurrence field.
Click the trackwheel.
Click Save.
Schedule an appointment quickly in Day view
In the calendar options, verify that the Enable Quick Entry field is set to Yes.
1. In Day view, beside the start time, type the subject of the appointment.
2. Type a location in parentheses.
3. To change the end time, roll the trackwheel.
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4. Click the trackwheel.
Schedule a meeting
Verify that your BlackBerry® device is associated an email account that BlackBerry Enterprise Server version 2.1 or later.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
In the calendar, click the trackwheel.
Click New.
Type the meeting information.
If the meeting recurs, set the Recurrence field.
Click the trackwheel.
Click Invite Attendee.
Click a contact.
Click Invite.
To add another contact to your meeting, repeat steps 5 through 8.
Click the trackwheel.
Click Save.
Recurrence fields
Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday
of each month).
End:
Set when the recurring appointment, meeting, or task ends.
Days:
Set the day or days on which a weekly appointment, meeting, or task should recur.
Open an appointment or meeting
1. In the calendar, click an appointment or meeting.
2. Click Open.
Delete an appointment or meeting
1. In the calendar, highlight an appointment or meeting.
2. Click the trackwheel.
3. Click Delete.
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View appointments in Week or Month view
1. In Week view or Month view, click the trackwheel.
2. Click View Appts.
The calendar displays the appointments scheduled for the current day.
To return to Week view or Month view, press the Escape key.
Switch days in Day view
To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day.
Meetings
Respond to a meeting invitation
1. In a meeting invitation, click the trackwheel.
2. Click one of the following menu items:
• Accept or Accept with Comments
• Tentative or Tentative with Comments
• Decline or Decline with Comments
Note: If you delete a meeting invitation from a message list before you accept or decline it, the meeting is deleted from the email application
on your computer.
Change the list of participants for a meeting
1. In a meeting, in the Accepted or Declined field, click a contact.
2. Click one of the following menu items:
• Invite Attendee
• Change Attendee
• Remove Attendee
Send an email message to all meeting participants
Verify that you are the meeting organizer.
1. In a meeting, meeting invitation, or meeting response, click the trackwheel.
2. Click Email All Attendees.
Contact a meeting participant
Verify that you are the meeting organizer.
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1. In a meeting, meeting invitation, or meeting response, highlight a contact.
2. Click the trackwheel.
3. Click a message type or Call <contact>.
View your calendar when responding to a meeting
1. In a meeting invitation, click the trackwheel.
2. Click View Calendar.
To return to the meeting invitation, press the Escape key.
Calendar settings
Set the default calendar view
1.
2.
3.
4.
5.
In the calendar, click the trackwheel.
Click Options.
Set the Initial View field.
Click the trackwheel.
Click Save.
Set the default reminder time for calendar entries
1.
2.
3.
4.
5.
In the calendar, click the trackwheel.
Click Options.
Set the Default Reminder field.
Click the trackwheel.
Click Save.
Set the start and end time for days
1.
2.
3.
4.
5.
In the calendar, click the trackwheel.
Click Options.
Set the Start of Day and End of Day fields.
Click the trackwheel.
Click Save.
Set a snooze time for reminders
1. In the calendar or task list, click the trackwheel.
2. Click Options.
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3. Set the Snooze field.
4. Click the trackwheel.
5. Click Save.
View tasks in the calendar
1.
2.
3.
4.
5.
In the calendar, click the trackwheel.
Click Options.
Set the Show Tasks field to Yes.
Click the trackwheel.
Click Save.
Set the first day of the week
1.
2.
3.
4.
5.
In the calendar, click the trackwheel.
Click Options.
Set the First Day of the Week field.
Click the trackwheel.
Click Save.
Hide free time in Agenda view
1.
2.
3.
4.
5.
In the calendar, click the trackwheel.
Click Options.
Set the Show Free Time in Agenda View field to No.
Click the trackwheel.
Click Save.
Set how long your device stores calendar entries
1.
2.
3.
4.
5.
In the calendar, click the trackwheel.
Click Options.
Set the Keep Appointments field.
Click the trackwheel.
Click Save.
Your BlackBerry® device deletes calendar entries that are older than the number of days you set.
To restore calendar entries, set the Keep Appointments field to a longer period of time. Calendar entries that you received on your
BlackBerry device within the set period of time appear in the calendar.
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Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1.
2.
3.
4.
5.
In an application, click the trackwheel.
Click Options.
Set the Confirm Delete field to No.
Click the trackwheel.
Click Save.
View the number of contacts, calendar entries, tasks, or memos stored on your device
1. In the address book, calendar, task list, or memo list, click the trackwheel.
2. Click Options.
The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
Calendar shortcuts
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week, or month, press the Space key.
• To move to the previous day, week, or month, press the Shift key and the Space key.
• To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel.
• To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel.
• To move to the current date, press T.
• To move to a specific date, press G.
Calendar troubleshooting
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
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I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box
when you change a recurring appointment or meeting.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might
not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
See the documentation for the operating system on your computer for more information.
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Tasks
Task basics
Create a task
1.
2.
3.
4.
5.
6.
7.
In the task list, click the trackwheel.
Click New.
Type the task information.
Set a due date for the task.
If the task recurs, set the Recurrence field.
Click the trackwheel.
Click Save.
Recurrence fields
Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday
of each month).
End:
Set when the recurring appointment, meeting, or task ends.
Days:
Set the day or days on which a weekly appointment, meeting, or task should recur.
Change a task
1.
2.
3.
4.
5.
6.
In the task list, highlight a task.
Click the trackwheel.
Click Open.
Change the task information.
Click the trackwheel.
Click Save.
Change the status of a task
1. In the task list, highlight a task.
2. Click the trackwheel.
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3. Perform one of the following actions:
• To mark the task as complete, click Mark Completed.
• To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Click the trackwheel. Click Save.
Hide completed tasks
1. In the task list, click the trackwheel.
2. Click Hide Completed.
Forward a task or memo
1.
2.
3.
4.
In the task list or memo list, highlight a task or memo.
Click the trackwheel.
Click Forward As.
Click a message type.
Delete a task
1. In the task list, highlight a task.
2. Click the trackwheel.
3. Click Delete.
Categories
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear
based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you
can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus
Notes.
Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made
in all applications.
Create a category for contacts, tasks, or memos
1. In the address book, task list, or memo list, click the trackwheel.
2. Click Filter.
3. Click the trackwheel.
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4. Click New.
5. Type a name for the category.
6. Press the Enter key twice.
Categorize a contact, task, or memo
1.
2.
3.
4.
5.
When creating or changing a contact, task, or memo, click the trackwheel.
Click Categories.
Select the check box beside a category.
Click the trackwheel.
Click Save.
Sort contacts, tasks, or memos by category
1. In the address book, task list, or memo list, click the trackwheel.
2. Click Filter.
3. Select the check box next to a category.
Delete a contact, task, or memo from a category
1. When changing a contact, task, or memo, click the trackwheel.
2.
3.
4.
5.
6.
7.
Click Categories.
Highlight a category.
Click the trackwheel.
Clear the check box beside the category.
Click the trackwheel.
Click Save.
Delete a category
1.
2.
3.
4.
5.
In the address book, task list, or memo list, click the trackwheel.
Click Filter.
Highlight a category.
Click the trackwheel.
Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.
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Task list settings
Sort contacts, tasks, or memos
1.
2.
3.
4.
5.
In the address book, task list, or memo list, click the trackwheel.
Click Options.
Set the Sort By field.
Click the trackwheel.
Click Save.
Set a snooze time for reminders
1.
2.
3.
4.
5.
In the calendar or task list, click the trackwheel.
Click Options.
Set the Snooze field.
Click the trackwheel.
Click Save.
View tasks in the calendar
1.
2.
3.
4.
5.
In the calendar, click the trackwheel.
Click Options.
Set the Show Tasks field to Yes.
Click the trackwheel.
Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1.
2.
3.
4.
5.
In an application, click the trackwheel.
Click Options.
Set the Confirm Delete field to No.
Click the trackwheel.
Click Save.
View the number of contacts, calendar entries, tasks, or memos stored on your device
1. In the address book, calendar, task list, or memo list, click the trackwheel.
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2. Click Options.
The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
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Memos
Memo basics
Create a memo
1.
2.
3.
4.
5.
In the memo list, click the trackwheel.
Click New.
Type the memo information.
Click the trackwheel.
Click Save.
Change a memo
1.
2.
3.
4.
5.
6.
In the memo list, highlight a memo.
Click the trackwheel.
Click Edit.
Change the memo information.
Click the trackwheel.
Click Save.
Forward a task or memo
1.
2.
3.
4.
In the task list or memo list, highlight a task or memo.
Click the trackwheel.
Click Forward As.
Click a message type.
Search for text in a message, attachment, web page, or memo
To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.
1.
2.
3.
4.
In a message, attachment, web page, or memo, click the trackwheel.
Click Find.
Type the text.
Press the Enter key.
To search for the next instance of the text, click the trackwheel. Click Find Next.
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Delete a memo
1. In the memo list, highlight a memo.
2. Click the trackwheel.
3. Click Delete.
Categories
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear
based on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you
can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus
Notes.
Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made
in all applications.
Create a category for contacts, tasks, or memos
1.
2.
3.
4.
5.
6.
In the address book, task list, or memo list, click the trackwheel.
Click Filter.
Click the trackwheel.
Click New.
Type a name for the category.
Press the Enter key twice.
Categorize a contact, task, or memo
1.
2.
3.
4.
5.
When creating or changing a contact, task, or memo, click the trackwheel.
Click Categories.
Select the check box beside a category.
Click the trackwheel.
Click Save.
Sort contacts, tasks, or memos by category
1. In the address book, task list, or memo list, click the trackwheel.
2. Click Filter.
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3. Select the check box next to a category.
Delete a contact, task, or memo from a category
1.
2.
3.
4.
5.
6.
7.
When changing a contact, task, or memo, click the trackwheel.
Click Categories.
Highlight a category.
Click the trackwheel.
Clear the check box beside the category.
Click the trackwheel.
Click Save.
Delete a category
1.
2.
3.
4.
5.
In the address book, task list, or memo list, click the trackwheel.
Click Filter.
Highlight a category.
Click the trackwheel.
Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.
Memo list settings
Sort contacts, tasks, or memos
1.
2.
3.
4.
5.
In the address book, task list, or memo list, click the trackwheel.
Click Options.
Set the Sort By field.
Click the trackwheel.
Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1.
2.
3.
4.
In an application, click the trackwheel.
Click Options.
Set the Confirm Delete field to No.
Click the trackwheel.
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5. Click Save.
View the number of contacts, calendar entries, tasks, or memos stored on your device
1. In the address book, calendar, task list, or memo list, click the trackwheel.
2. Click Options.
The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.
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Alarm
About the alarm
In the BlackBerry® device alarm, you can set a time for a daily alarm to sound. You can also set the alarm to sound on weekends, set a
snooze time for the alarm, and adjust the alarm volume.
If you turn off your device by pressing the Power button, or by clicking Turn Power Off and selecting Turn Off, the alarm should sound at
the correct time even if the device is off.
Set the alarm
1.
2.
3.
4.
5.
6.
In the alarm, set the Daily Alarm field to On.
Set the time when the alarm should sound.
Set whether to snooze the alarm and the length of the snooze.
Set a type of notification for the alarm.
Click the trackwheel.
Click Save.
A bell indicator appears beside the date in the device status section of the screen.
Silence the alarm
• If snooze is not turned on, press any key.
• If snooze is turned on, click Snooze.
Turn off the alarm
In the alarm, set the Daily Alarm field to Off.
Alarm troubleshooting
My alarm does not notify me on the weekend
In the alarm, verify that the Active on Weekends field is set to Yes.
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Calculator
Use the calculator
• To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard.
Convert a measurement
1. In the calculator, type a number.
2. Click the trackwheel.
3. Perform one of the following actions:
• To convert the number from imperial to metric, click To Metric.
• To convert the number from metric to imperial, click From Metric.
4. Click a conversion type.
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Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth
enabled device, such as a handsfree car kit or wireless headset. After you pair your BlackBerry device with a Bluetooth enabled device,
you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately
10 meters).
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth icons
appear in the device status section of the screen. See the printed documentation that came with your BlackBerry device for more information
about Bluetooth icons.
Turn on Bluetooth technology
1. In the device options, click Bluetooth.
2. Click the trackwheel.
3. Click Enable Bluetooth.
To turn off Bluetooth® technology, click the trackwheel. Click Disable Bluetooth.
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have passkeys that you must type before you can pair with them.
1.
2.
3.
4.
In the Bluetooth setup application, click OK.
Click a Bluetooth enabled device.
If required, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
If required, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
Connect to a Bluetooth enabled device
Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.
1. In the device options, click Bluetooth.
2. Click a Bluetooth enabled device.
3. Click Connect.
Switch to a paired Bluetooth enabled device during a call
Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device.
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1. During a call, click the trackwheel.
2. Click Activate <Bluetooth device>.
Rename a paired Bluetooth enabled device
1.
2.
3.
4.
5.
6.
In the device options, click Bluetooth.
Click a paired Bluetooth® enabled device.
Click Device Properties.
In the Device Name field, change the name for the Bluetooth enabled device.
Click the trackwheel.
Click Save.
Delete a paired Bluetooth enabled device
Verify that your BlackBerry® device is not connected to the Bluetooth® device.
1. In the device options, click Bluetooth.
2. Click a Bluetooth enabled device.
3. Click Delete Device.
Share contacts with a paired Bluetooth enabled car kit
Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled car kit.
1.
2.
3.
4.
5.
In the device options, click Bluetooth.
Click a Bluetooth enabled car kit.
Click Connect.
Click the trackwheel.
Click Transfer Address Book.
Bluetooth technology settings
Prevent your device from sharing contacts with Bluetooth enabled devices
1.
2.
3.
4.
5.
6.
In the device options, click Bluetooth.
Click the trackwheel.
Click Options.
Set the Address Book Transfer field to Disabled.
Click the trackwheel.
Click Save.
To share contacts with Bluetooth® enabled devices again, set the Address Book Transfer field to Enabled.
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Restrict outgoing calls
1.
2.
3.
4.
5.
6.
In the device options, click Bluetooth.
Click the trackwheel.
Click Options.
Set the Allow outgoing calls field to Never or If Unlocked.
Click the trackwheel.
Click Save.
Make your BlackBerry device discoverable
1.
2.
3.
4.
5.
6.
In the device options, click Bluetooth.
Click the trackwheel.
Click Options.
Set the Discoverable field to Yes.
Click the trackwheel.
Click Save.
Change the pairing name for your BlackBerry device
1.
2.
3.
4.
5.
6.
In the device options, click Bluetooth.
Click the trackwheel.
Click Options.
In the Device Name field, type a name for your BlackBerry® device.
Click the trackwheel.
Click Save.
Turn off Bluetooth connection notification
1.
2.
3.
4.
5.
6.
In the device options, click Bluetooth.
Click the trackwheel.
Click Options.
Set the LED Connection Indicator field to Off.
Click the trackwheel.
Click Save.
To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes.
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Turn off the prompt that appears when connecting or pairing
1.
2.
3.
4.
5.
6.
In the device options, click Bluetooth.
Click a Bluetooth® enabled device.
Click Device Properties.
Set the Trusted field to Yes.
Click the trackwheel.
Click Save.
To turn on the prompt again, set the Trusted field to No.
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
If the Bluetooth® enabled device that you are pairing with has no screen where you can type a passkey, the passkey might already be
defined.
On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
My list of paired Bluetooth enabled devices does not appear
Try performing the following actions:
• Verify that Bluetooth® technology is turned on.
• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
I cannot pair with a Bluetooth enabled device
Try performing the following actions:
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. See the documentation that came with the
Bluetooth enabled device for more information.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device
options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Set the Encryption field to Disabled. Click
the trackwheel. Click Save.
I cannot share contacts with a paired Bluetooth enabled device
Try performing the following actions:
• Verify that Bluetooth® technology is turned on.
• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
• Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled.
174
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object
Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.
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Date and time
Set the date and time
1.
2.
3.
4.
In the device options, click Date/Time.
Set the date and time.
Click the trackwheel.
Click Save.
Get the date and time from the wireless network automatically
1. In the device options, click Date/Time.
2. Set the Time Zone field.
3. Perform one of the following actions:
• To get the date and time from the wireless network that your BlackBerry® device is connected to, set the Date/Time
Source field to Network.
• To get the date and time from the BlackBerry network, set the Date/Time Source field to BlackBerry.
• To set the time yourself, set the Date/Time Source field to Off.
4.
5.
6.
7.
Click the trackwheel.
Click Update Time.
Click the trackwheel.
Click Save.
Date and time troubleshooting
The time on my device is incorrect
Try performing the following actions:
• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
• If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry.
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Notification profiles
Notification basics
About notification profiles
Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and
browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
You can change preloaded notification profiles or create new ones. In your notification profiles, you can set different notification options
for different items, set ring tones, or set the volume for notification. If you set notification volume to Escalating, the notification volume
gradually increases.
Switch notification profiles
1. In the profile list, click a notification profile.
2. Click Activate.
Create a notification profile
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
In the profile list, click the trackwheel.
Click New Profile.
Type a name for the profile.
Highlight an item.
Click the trackwheel.
Click Edit.
Set notification options.
Click the trackwheel.
Click Save.
To set notification options for another item, repeat steps 5 through 10.
Click the trackwheel.
Click Save.
Change a notification profile
1.
2.
3.
4.
In the profile list, click a notification profile.
Click Edit.
Change the notification profile.
Click the trackwheel.
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5. Click Save.
Delete a notification profile
You can only delete notification profiles that you created.
1. In the profile list, click a notification profile.
2. Click Delete.
Set the same ring tone for all notification profiles
1.
2.
3.
4.
5.
6.
7.
In the profile list, click a notification profile.
Click Show Tunes.
Click a media folder that contains ring tones.
Click Open.
Highlight a ring tone.
Click the trackwheel.
Click Set As Phone Tune.
Prevent notification during calls
1. In the profile list, click a notification profile.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Click Edit.
Highlight an item.
Click the trackwheel.
Click Edit.
Set the Notify Me During Calls field to No.
Click the trackwheel.
Click Save.
To set the Notify Me During Calls field for another item, repeat steps 5 through 10.
Click the trackwheel.
Click Save.
Silence your device
1. In the profile list, perform one of the following actions:
• To receive LED notification only, click Quiet.
• To receive vibrate notification only, click Vibrate.
• To turn off all notification, including notification profile exceptions and LED notification, click Off.
2. Click Activate.
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View a list of saved ring tones
1.
2.
3.
4.
In the profile list, click a notification profile.
Click Show Tunes.
Click a media folder that contains ring tones.
Click Open.
To play a ring tone, highlight a ring tone. Click the trackwheel. Click Play.
Download a ring tone
Verify that your wireless service provider supports this feature.
1.
2.
3.
4.
5.
In the media application, click a media type.
Click a media folder that contains ring tones.
Click Open.
Click the trackwheel.
Click Download Tunes.
LED notification
LED notification
The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses.
Green:
You are in a wireless coverage area.
Blue:
Your BlackBerry device is connected to a Bluetooth® enabled device.
Red:
A new message has arrived and your selected notification profile is set to notify you using the LED.
Amber:
The battery power level for your device is low.
Turn off Bluetooth connection notification
1.
2.
3.
4.
5.
6.
In the device options, click Bluetooth.
Click the trackwheel.
Click Options.
Set the LED Connection Indicator field to Off.
Click the trackwheel.
Click Save.
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To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes.
Turn on wireless coverage notification
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the LED Coverage Indicator field to On.
Click the trackwheel.
Click Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.
Custom notification
About custom notification
You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For
example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact,
regardless of your active notification profile.
Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list.
If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want
your device to apply first in the list.
Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception,
or you can delete it.
Set custom notification for calls or messages from a specific contact
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
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In the profile list, click the trackwheel.
Click New Exception.
In the Exception field, type a name for the profile exception.
In the From field, click the trackwheel.
Click Add Name.
Click a contact.
Click Continue.
To add another contact, repeat steps 5 through 8.
Set the Use Profile field to the notification profile on which the exception should be based.
To set a ring tone, select the Custom Phone Tune check box. Set a ring tone.
Click the trackwheel.
Click Save.
Change the order of notification profile exceptions
1.
2.
3.
4.
In the profile list, click a notification profile exception.
Click Move.
Roll the trackwheel to the new location.
Click the trackwheel.
Change a notification profile exception
1.
2.
3.
4.
5.
In the profile list, click a notification profile exception.
Click Edit.
Change the notification profile exception information.
Click the trackwheel.
Click Save.
Change the list of contacts for a notification profile exception
1.
2.
3.
4.
In the profile list, click a notification profile exception.
Click Edit.
In the From field, click the trackwheel.
Click one of the following menu items:
• Add Name
• Change Name
• Delete Name
Delete a notification profile exception
1. In the profile list, click a notification profile exception.
2. Click Delete.
About custom ring tones
You can assign a custom ring tone to a contact without changing other notifications.
Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a
new profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between
your contacts and your notification profiles and changes that you make in one application are made in the other application.
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
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Assign a ring tone to a contact
1.
2.
3.
4.
5.
6.
7.
8.
In the address book, highlight a contact.
Click the trackwheel.
Click Edit.
Click the trackwheel.
Click Add Custom Phone Tune.
Set a ring tone.
Click the trackwheel.
Click Save.
Notification profile troubleshooting
My device is vibrating more times than expected
For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your
notification profile. The device vibrates until the caller or the wireless network ends the connection.
I am not receiving notification for incoming calls or messages
Try performing the following actions:
• In the profile list, verify that the Off profile is turned off.
• In a notification profile exception, verify that the Custom Phone Tune field is not set to Mute.
I cannot set some fields when creating a Calls From notification profile exception
If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these
exceptions are for calls only, you can only set the Custom Phone Tune field.
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BlackBerry Messenger
Contacts
Add a contact
You must invite contacts to use BlackBerry® Messenger before they are added to your contact list.
1. In BlackBerry Messenger, on the contact list screen, click the trackwheel.
2. Click Add a Contact.
3. Perform one of the following actions:
• If the contact is not in your address book, highlight [Use Once]. Click the trackwheel. Click Request by Email or Request
by PIN. Type an email address or PIN. Press the Enter key.
• If the contact is in your address book, highlight a contact. Click the trackwheel. Click Request (Email) or Request (PIN).
4. Perform one of the following actions:
• If you want to set a password, and have turned on invitation passwords, type a question and answer. Click OK.
• If you do not want to set a password, and have turned on invitation passwords, click Cancel to proceed to the next step.
5. Perform one of the following actions:
• To add a custom message to your invitation, type a message. Click OK. Click OK.
• To use the default invitation message, click OK. Click OK.
Note: If you invite a contact using a PIN and the contact is in your address book, the contact's display name appears instead of the PIN.
Turn on invitation passwords
If you turn on invitation passwords, a question and password screen appear each time you invite a contact.
1.
2.
3.
4.
5.
In BlackBerry® Messenger, on the contact list screen, click the trackwheel.
Click Options.
Set the Ask Password Question When Adding Contacts field to Yes.
Click the trackwheel.
Click Save.
Note: To turn off invitation passwords again, set the Ask Password Question When Adding Contacts field to No.
Respond to an invitation
1. In BlackBerry® Messenger, in the Requests group, highlight an invitation.
2. Click the trackwheel.
3. Click one of the following menu items:
• Accept.
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• Decline.
• Remove.
Note: If you select Remove, the sender of the invitation does not receive confirmation that your address is a correct address.
Turn off invitation forwarding options
If you turn off invitation forwarding, contacts you invite can only accept invitations from the original email address or PIN that you sent
the invitation to. If those contacts try to accept the invitation from a different email address or PIN, their acceptance is rejected.
1.
2.
3.
4.
5.
In BlackBerry® Messenger, on the contact list screen, click the trackwheel.
Click Options.
Set the Allow Forwarding of Requests field to No.
Click the trackwheel.
Click Save.
Note: If you use a BlackBerry Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the
BlackBerry Internet Service, when you send an invitation and the recipient accepts, you might not be notified.
Delete a contact
1. In BlackBerry® Messenger, on the contact list screen, highlight a contact.
2. Click the trackwheel.
3. Click Delete Contact.
View a contact's information
1. In BlackBerry® Messenger, on the contact list screen, highlight a contact.
2. Click the trackwheel.
3. Click Contact Info.
Rename a contact
1.
2.
3.
4.
5.
In BlackBerry® Messenger, on the contact list screen, highlight a contact.
Click the trackwheel.
Click Rename Contact.
Type a name.
Click OK.
Add a group
1. In BlackBerry® Messenger, on the contact list screen, click the trackwheel.
2. Click Add Group.
3. Type a name for the group.
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4. Click OK.
Move a contact to a group
1.
2.
3.
4.
In BlackBerry® Messenger, on the contact list screen, highlight a contact.
Click the trackwheel.
Click Move Contact.
Click a group.
Note: A contact can only be in one group at a time. If you move a contact to a group, the contact is moved out of the group it was in
originally.
Rename a group
1.
2.
3.
4.
5.
In BlackBerry® Messenger, on the contact list screen, highlight a group.
Click the trackwheel.
Click Rename Group.
Type a name for the group.
Click OK.
Delete a group
You must move your contacts out of a group before you can delete that group.
1. In BlackBerry® Messenger, highlight a group.
2. Click the trackwheel.
3. Click Delete Group.
Note: There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your
contact list.
Conversations
Start a conversation
1. In BlackBerry® Messenger, on the contact list screen, highlight a contact.
2. Click the trackwheel.
3. Click Start Conversation.
4. Type a message.
5. Press the Enter key.
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Open a conversation
Conversations appear in the conversation list and the main message list.
1. In BlackBerry® Messenger, in the conversation list, highlight a contact.
2. Click the trackwheel.
3. Click Open Conversation.
Add an emoticon
1. When composing a message, press the Symbol key twice.
2. Click an emoticon.
Send a file to a contact
1. During a BlackBerry® Messenger conversation, click the trackwheel.
2. Click Send a File.
3. Perform one of the following actions:
• To send a picture to a contact, click Image.
• To send an audio file to a contact, click Audio.
4. Click a file.
Ping a contact
When you ping a contact, the contact's BlackBerry® device vibrates.
1. During a BlackBerry Messenger conversation, click the trackwheel.
2. Click Ping Contact.
Turn off ping vibration
1.
2.
3.
4.
5.
In BlackBerry® Messenger, on the contact list screen, click the trackwheel.
Click Options.
Set the Vibrate When Receiving a Ping field to No.
Click the trackwheel.
Click Save.
To turn on ping vibration again, set the Vibrate When Receiving a Ping field to Yes.
Prevent conversations from appearing in the main message list
1. In BlackBerry® Messenger, on the contact list screen, click the trackwheel.
2. Click Options.
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3. Set the Show Conversations in Message List field to No.
4. Click the trackwheel.
5. Click Save.
To view conversations in the main message list again, set the Show Conversations in Message List field to Yes.
Start a conference
1.
2.
3.
4.
In BlackBerry® Messenger, during a conversation, click the trackwheel.
Click Invite.
In the drop-down list, click a contact.
Click OK.
Copy a conversation history
When you copy a conversation history, you can paste it into other BlackBerry® device applications.
1. In BlackBerry Messenger, during a conversation, click the trackwheel.
2. Click Copy History.
Clear a conversation history
1. In BlackBerry® Messenger, during a conversation, click the trackwheel.
2. Click Clear History.
End a conversation
1. In BlackBerry® Messenger, during a conversation, click the trackwheel.
2. Click End Conversation.
Change your display name
1.
2.
3.
4.
In BlackBerry® Messenger, on the contact list screen, click the trackwheel.
Click Edit My Info.
Type a display name.
Click OK.
Availability
Set your availability status
1. In BlackBerry® Messenger, on the contact list screen, click the trackwheel.
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2. Click My Status.
3. Click one of the following menu items:
• Available.
• Unavailable.
4. Type a message that contacts can see when they view your contact information.
5. Click OK.
When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified.
Receive notification when a contact becomes available
1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact.
2. Click the trackwheel.
3. Click Set Alert.
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Display and keyboard
Backlighting
About backlighting
The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions.
The backlighting is designed to adjust automatically depending on lighting conditions in your environment.
Turn on backlighting
1. Press the Power button once.
2. To increase the brightness, press the Power button again.
To turn off backlighting, press the Power button.
Turn off automatic backlighting
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the Automatic Backlight field to Off.
Click the trackwheel.
Click Save.
Set the brightness of the backlighting
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the Backlight Brightness field.
Click the trackwheel.
Click Save.
Set how long backlighting remains on
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the Backlight Timeout field.
Click the trackwheel.
Click Save.
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Display settings
Use a picture as the Home screen background
1.
2.
3.
4.
5.
In the media application, click a media type.
Click a media folder that contains pictures.
Click Open.
Highlight a picture.
Click the trackwheel.
6. Click Set As Home Screen Image.
To clear the picture from the Home screen, click the trackwheel. Click Reset Home Screen Image.
Download a Home screen background
Verify that your wireless service provider supports this feature.
1.
2.
3.
4.
5.
In the media application, click a media type.
Click a media folder that contains pictures.
Click Open.
Click the trackwheel.
Click Download Images.
Set the display font
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the font fields.
Click the trackwheel.
Click Save.
About organizing applications
Depending on your theme, application icons can appear on the Home screen or in an application list. If your theme uses an application
list, the first few applications in the application list might also appear on the Home screen as favorites.
Organize applications
Depending on your theme, you might not be able to hide some applications on the Home screen or in the application list.
1. On the Home screen, click the Application icon.
2. Highlight an application.
3. Perform one of the following actions:
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• To move the application, hold the Alt key and click the trackwheel. Click Move Application. Roll the trackwheel to the new
location. Click the trackwheel.
• To hide the application, hold the Alt key and click the trackwheel. Click Hide Application.
• To view a hidden application, hold the Alt key and click the trackwheel. Click Show All. Hold the Alt key and click the
application. Click Hide Application.
Keyboard settings
Turn on key tones
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the Key Tone field to On.
Click the trackwheel.
Click Save.
Set the cursor speed
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the Key Rate field.
Click the trackwheel.
Click Save.
Assign an application to a Convenience key
Your BlackBerry® device has one Convenience key on the front of the device and one on the left side. Depending on your theme, you might
not be able to change the application that is assigned to a Convenience key.
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the Convenience Key Opens fields.
Click the trackwheel.
Click Save.
Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such
as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes
that are in .cod file format.
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Switch themes
1. In the device options, click Theme.
2. Click a theme.
3. Click Activate.
Delete a theme
You can only delete themes that you have downloaded to your BlackBerry® device.
1.
2.
3.
4.
In the device options, click Theme.
Highlight a theme.
Click the trackwheel.
Click Delete.
Download a theme
Verify that your wireless service provider supports this feature.
1. In the device options, click Theme.
2. Click the trackwheel.
3. Click Download Themes.
Display troubleshooting
My device screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power.
To turn on the screen, roll the trackwheel or press a key.
My display settings changed
Depending on your theme, display settings, such as your font and Home screen background, might change when you switch themes.
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Language
Set the display language
Verify that your BlackBerry® Desktop Software supports multiple languages. For more information, contact your system administrator or
wireless service provider.
1.
2.
3.
4.
In the device options, click Language.
Set the Language field.
Click the trackwheel.
Click Save.
Add or delete a display language
See the BlackBerry Desktop Software Online Help for more information about adding and deleting applications, including display
languages, using the application loader tool of the BlackBerry® Desktop Manager.
About typing input languages
You can set a typing input language to use when you type. The typing input language can be different from the display language. When
you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your
BlackBerry® device in French, but type messages in English.
Set the typing input language
Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or
wireless service provider.
1.
2.
3.
4.
In the device options, click Language.
Set the Input Language field.
Click the trackwheel.
Click Save.
Turn off the shortcut for switching typing input languages
Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or
wireless service provider.
1.
2.
3.
4.
In the device options, click Language.
Set the Use Input Method Shortcut field to No.
Click the trackwheel.
Click Save.
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To turn on the shortcut for switching typing input languages again, set the Use Input Method Shortcut field to Yes. To receive notification
when you switch typing input languages, set the Notify me field to Yes.
Set display options for contacts
You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar.
1.
2.
3.
4.
In the device options, click Language.
Set the Name Display field to Last name, First name.
Click the trackwheel.
Click Save.
To sort your contacts by first name, set the Name Display field to First name Last name.
Language troubleshooting
Some characters do not appear correctly on my device
The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the
characters. For more information, contact your system administrator or your wireless service provider.
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Wireless network coverage
Find information about wireless coverage indicators
Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. See the printed documentation that came
with your device for more information about wireless coverage indicators.
Turn off the connection to the wireless network
You should turn off the connection to the wireless network in certain places, such as on an airplane or in a hospital. See the BlackBerry
Safety and Product Information Booklet for more information.
On the Home screen or in the application list, click Turn Wireless Off.
To connect your BlackBerry® device to the wireless network again, click Turn Wireless On.
Turn on wireless coverage notification
1.
2.
3.
4.
In the device options, click Screen/Keyboard.
Set the LED Coverage Indicator field to On.
Click the trackwheel.
Click Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless networks that permit you to use their services when you are
traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless
networks. When you travel, your device scans for the wireless networks on this list first.
Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless
network list. If no wireless network on the list is available, your device is designed to connect to another available wireless network
automatically.
Note: Extra fees usually apply when you roam. Contact your wireless service provider for more information about roaming fees.
Add a wireless network to the preferred wireless network list
Verify that your wireless service plan includes this service.
1. In the device options, click Network.
2. Click the trackwheel.
3. Click My Preferred Network List.
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4. Click the trackwheel.
5. Click Add Network.
6. Perform one of the following actions:
• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select
Network.
• To scan for a wireless network that is already known to your BlackBerry® device, click Select From Known Networks. Click
a wireless network. Click Select Network.
• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
7. Click the trackwheel.
8. Click Save.
Change the order of preferred wireless networks
Verify that your wireless service plan includes this service.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
In the device options, click Network.
Click the trackwheel.
Click My Preferred Network List.
Highlight a wireless network.
Click the trackwheel.
Click Move.
Roll the trackwheel to the new location.
Click the trackwheel.
Click the trackwheel.
Click Save.
Delete a wireless network from the preferred wireless network list
Verify that your wireless service plan includes this service.
1.
2.
3.
4.
5.
6.
7.
8.
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In the device options, click Network.
Click the trackwheel.
Click My Preferred Network List.
Highlight a wireless network.
Click the trackwheel.
Click Delete.
Click the trackwheel.
Click Save.
Turn off data service
Depending on your wireless service plan, you might be able to turn off data service (email, PIN, MMS, and browser service) on your
BlackBerry® device so that only phone and SMS text messaging services are available. Contact your wireless service provider for more
information.
1. In the device options, click Network.
2. Perform one of the following actions:
• To turn off data service, set the Data Services field to Off.
• To turn off data service when roaming, set the Data Services field to Off When Roaming.
3. Click the trackwheel.
4. Click Save.
About roaming
In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless
service provider's wireless network coverage area. Your wireless service provider must set up your SIM card for roaming services before
you can use a different wireless network.
An indicator appears on your device to let you know that you are roaming outside of your normal network area. You might also have to
provide login information before you can access the wireless network. Contact your wireless service provider for more information about
roaming.
Switch wireless networks manually
Verify that your wireless service provider has set up your SIM card for this service.
By default, your BlackBerry® device switches to an appropriate wireless network automatically when you travel.
1.
2.
3.
4.
5.
6.
7.
In the device options, click Network.
Set the Network Selection Mode field to Manual.
Click Scan for Available Networks.
Click a wireless network.
Click Select Network.
Click the trackwheel.
Click Save.
To connect to your wireless service provider's network again, set the Network Selection Mode field to Automatic.
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Wireless network coverage troubleshooting
I cannot connect to a wireless network
Try performing the following actions:
• Verify that your SIM card is inserted in your BlackBerry® device correctly.
• Verify that you have turned on the connection to the wireless network.
• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device
remains connected to that wireless network until you select your wireless service provider's network again.
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Power and battery
Turn off your device
Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more
information about application locations and names, see the printed documentation that came with your device.
• If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key.
• If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If
you want the device to stay turned off until you press the Power key, click Full Power Off. If you want the device to turn on again
at the specified time or for alarm or calendar reminders, click Turn Off.
Set your device to turn on and turn off automatically
1.
2.
3.
4.
5.
6.
7.
In the device options, click Auto On/Off.
Set the Weekday field to Enabled.
Specify the times when the BlackBerry® device should turn on and off on weekdays.
Set the Weekend field to Enabled.
Specify the times when the device should turn on and off on weekends.
Click the trackwheel.
Click Save.
Check the battery power level
In the device options, click Status.
Reset the device
Remove and reinsert the battery.
Extend battery life
•
•
•
•
•
•
Set the BlackBerry® device to turn on and turn off automatically.
Turn off the connection to a wireless network when you are not in a coverage area for that wireless network.
Delete the original message when you send a reply.
Lower the brightness of the backlighting.
Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.
Charge your device regularly.
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SIM card
About the SIM card phone book
Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the
address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
You can add ADN entries to your SIM card phone book. You can also search for ADN or SDN entries. ADN entries appear in plain text and
SDN entries appear in bold.
Load the SIM card phone book
1.
2.
3.
4.
In the address book, click the trackwheel.
Click SIM Phone Book.
Wait for the SIM card phone book to load.
Press the Escape key.
Add a contact to your SIM card
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1.
2.
3.
4.
5.
6.
7.
In the address book, click the trackwheel.
Click SIM Phone Book.
Click the trackwheel.
Click New.
Type the contact information.
Click the trackwheel.
Click Save.
Copy contacts from your SIM card to your address book
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1.
2.
3.
4.
In the address book, click the trackwheel.
Click SIM Phone Book.
Click the trackwheel.
Click Copy All To Address Book.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in
your address book, your BlackBerry® device does not copy the SIM card contact.
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Change a SIM card contact
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1.
2.
3.
4.
5.
6.
7.
8.
In the address book, click the trackwheel.
Click SIM Phone Book.
Highlight a contact.
Click the trackwheel.
Click Edit.
Change the contact information.
Click the trackwheel.
Click Save.
Delete a SIM card contact
Verify that your wireless service provider has set up your SIM card for a SIM card phone book.
1.
2.
3.
4.
5.
In the address book, click the trackwheel.
Click SIM Phone Book.
Highlight a contact.
Click the trackwheel.
Click Delete.
Store SMS text messages on your SIM card
If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports
them to a message list.
1.
2.
3.
4.
In the device options, click SMS.
Set the Leave Messages On SIM Card field to Yes.
Click the trackwheel.
Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS
text messages on your SIM card are deleted after the device imports them to a message list.
About SIM card security
Use SIM card security to add another level of security to your device. This level of security is designed to prevent unauthorized use of your
BlackBerry® device or SIM card by locking the SIM card with a PIN code. If you lock your SIM card, other people cannot remove your SIM
card and insert their own and they cannot remove your SIM card and insert it into another device.
If you have protected your SIM card with a PIN code, you must type the PIN code before you can remove your SIM card and insert it into
another device.
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Protect your SIM card with a PIN code
Verify that your wireless service provider has provided you with a SIM card PIN code.
1.
2.
3.
4.
5.
6.
In the device options, click Advanced Options.
Click SIM Card.
Click the trackwheel.
Click Enable Security.
Type your SIM card PIN code.
Click the trackwheel.
Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. Contact your wireless service provider
for more information.
Change the SIM card PIN code
Verify that you have turned on SIM card PIN code security.
1.
2.
3.
4.
In the device options, click Advanced Options.
Click SIM Card.
Click the trackwheel.
Click Change PIN2 Code.
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Security
Security basics
About the device password
If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you
try to type your password again, the characters that you type appear on the screen.
If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons.
Set a device password
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click General Settings.
Set the Password field to Enabled.
Click the trackwheel.
Click Save.
To turn off the BlackBerry® device password, set the Password field to Disabled.
Change the device password
1.
2.
3.
4.
In the device options, click Security Options.
Click General Settings.
Click the trackwheel.
Click Change Password.
Lock the device
Verify that you have set a BlackBerry® device password.
On the Home screen or in the application list, click Lock.
To unlock your device, on the Lock screen, roll the trackwheel. Click Unlock. Type your device password. Press the Enter key.
Lock the keyboard
If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally.
On the Home screen or in the application list, click Keyboard Lock.
To unlock the keyboard, press the asterisk (*) key and the Send key.
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Set a limit for device password attempts
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click General Settings.
Set the Number of Password Attempts field.
Click the trackwheel.
Click Save.
Encryption
About content protection
Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private
key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as
you access it.
You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call
when the device is locked, the caller name does not appear on the screen.
When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting
a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key.
Protect your device data
Verify that you have set a BlackBerry® device password.
1.
2.
3.
4.
5.
6.
In the device options, click Security Options.
Click General Settings.
Set the Content Protection field to Enabled.
To set content protection to exclude your contacts, set the Include Address Book field to No.
Click the trackwheel.
Click Save.
Set content protection strength
Verify that content protection is turned on.
You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked.
1.
2.
3.
4.
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In the device options, click Security Options.
Click General Settings.
Set the Strength field.
Click the trackwheel.
5. Click Save.
About encryption keys
If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop
Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector and your device.
You should generate a new encryption key every 2 weeks.
Generate an encryption key
Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. If your
device is associated with an email account that uses an earlier version of the BlackBerry Enterprise Server, see the BlackBerry Desktop
Software Online Help for more information.
1.
2.
3.
4.
In the device options, click Security Options.
Click General Settings.
Click a service.
Click Regenerate Encryption Key.
About content compression
Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When
content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and
memos. You should keep content compression turned on.
If content compression and content protection are turned on, your device compresses device data before encrypting it.
Password keeper
About the password keeper
Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a
password keeper password. When you type this password, the password keeper decrypts your passwords.
You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols.
Add a password to the password keeper
1.
2.
3.
4.
In the password keeper, click the trackwheel.
Click New.
Type the password information.
Click the trackwheel.
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5. Click Save.
Generate a random password
1.
2.
3.
4.
5.
6.
7.
In the password keeper, click the trackwheel.
Click New.
Click the trackwheel.
Click Random Password.
Type the password information.
Click the trackwheel.
Click Save.
Set criteria for randomly generated passwords
1.
2.
3.
4.
5.
In the password keeper, click the trackwheel.
Click Options.
Set the random password fields.
Click the trackwheel.
Click Save Options.
View a password in the password keeper
1. In the password keeper, click a password.
2. Click View.
Change a password in the password keeper
1.
2.
3.
4.
5.
6.
In the password keeper, highlight a password.
Press the Menu key. Click the trackwheel.
Click Edit.
Change the password information.
Click the trackwheel.
Click Save.
Hide passwords in the password keeper
1.
2.
3.
4.
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In the password keeper, click the trackwheel.
Click Options.
Set the Show Password field to No.
Click the trackwheel.
5. Click Save Options.
To show passwords in the password keeper again, set the Show Password field to Yes.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task
list, the memo list, or the password keeper.
1.
2.
3.
4.
5.
In an application, click the trackwheel.
Click Options.
Set the Confirm Delete field to No.
Click the trackwheel.
Click Save.
Delete a password from the password keeper
1. In the password keeper, highlight a password.
2. Click the trackwheel.
3. Click Delete.
Change the password keeper password
1. In the password keeper, click the trackwheel.
2. Click Change password.
Copy a password
1. In the password keeper, highlight a password.
2. Click the trackwheel.
3. Click Copy Username or Copy Password.
To clear the clipboard, click the trackwheel. Click Clear Clipboard.
Note: Passwords are not encrypted when they are on the clipboard.
Prevent password copying
1.
2.
3.
4.
5.
In the password keeper, click the trackwheel.
Click Options.
Set the Allow Clipboard Copy field to No.
Click the trackwheel.
Click Save Options.
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Set a limit for password attempts in the password keeper
1.
2.
3.
4.
5.
In the password keeper, click the trackwheel.
Click Options.
Set the Password Attempts field.
Click the trackwheel.
Click Save Options.
Advanced security
About security self-tests
Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run
automatically when your device restarts.
Verify security software
1.
2.
3.
4.
In the device options, click Security Options.
Click General Settings.
Click the trackwheel.
Click Verify Security Software.
About certificates
You can use certificates if you install the S/MIME Support Package on your BlackBerry® device. See the S/MIME Support Package User
Guide Supplement for more information.
About the key store
You can use the key store if you install the S/MIME Support Package or PGP® Support Package on your BlackBerry® device. See the S/
MIME Support Package User Guide Supplement or the PGP Support Package User Guide Supplement for more information.
About PGP keys
You can use PGP® keys if you install the PGP Support Package on your BlackBerry® device. See the PGP Support Package User Guide
Supplement for more information.
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About memory cleaning
You can use this feature if you install the S/MIME Support Package or PGP® Support Package on your BlackBerry® device. See the S/
MIME Support Package User Guide Supplement or the PGP Support Package User Guide Supplement for more information.
Smart cards
About smart password entry
If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use
smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format
of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the
password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to
type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field.
Smart password entry prerequisites
• Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device.
• Verify that two-factor authentication is turned on.
Turn off smart password entry
You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card
password based on the smart password filter that your device applies to password fields.
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click General Settings.
Set the Smart Password Entry field to Disabled.
Click the trackwheel.
Click Save.
To turn on smart password entry again, set the Smart Password Entry field to Enabled.
Switch smart password filters
In an blank password field, press the Enter key.
The indicator for the new smart password filter appears beside the password field.
Authentication certificate prerequisites
• Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device.
• Verify that you have imported a certificate from your smart card that you can use for signing and verification. See the S/MIME
Support Package User Guide Supplement for more information.
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• Verify that you have set a device password.
• Verify that two-factor authentication is turned on.
• Verify that you have the smart card password. You should have received this password when you received your smart card.
Use a certificate to authenticate your smart card
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card
to unlock your BlackBerry® device.
1.
2.
3.
4.
5.
In the device options, click Security Options.
Click General Settings.
Set the Authentication Certificate field.
Click the trackwheel.
Click Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Security troubleshooting
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
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Third-party application control
About permissions for third-party applications
You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your
device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth®
connections.
If you have added third-party applications to your device, the device firewall is designed to prevent these applications from sending or
receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or
deny the connection request. If you turn off the prompt, you can reset the firewall options to receive the connection prompt again.
Reset connection permissions for third-party applications
1.
2.
3.
4.
In the device options, click Security Options.
Click Firewall.
Click the trackwheel.
Click Reset Settings.
About direct Internet connections for third-party applications
Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For
example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN
that the third-party application uses for this connection.
Set up a direct Internet connection for a third-party application
Verify that you have an APN and that you have the user name and password for the APN. Contact your wireless service provider for more
information.
1.
2.
3.
4.
5.
In the device options, click Advanced Options.
Click TCP.
Type the APN information.
Click the trackwheel.
Click Save.
Set permissions for a third-party application
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device.
If you are unsure about how changing these permissions might affect the operation of the applications on your device, contact your system
administrator or wireless service provider for more information.
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1.
2.
3.
4.
In the device options, click Advanced Options.
Click Applications.
Highlight a third-party application.
Click the trackwheel.
5. Perform one of the following actions:
• To set permissions for the highlighted third-party application, click Edit Permissions.
• To set permissions for all third-party applications, click Edit Default Permissions.
6.
7.
8.
9.
Expand Connections, Interactions, or User Data.
Set the permission fields.
Click the trackwheel.
Click Save.
Connection permissions for third-party applications
USB:
Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for
your BlackBerry® device.
Bluetooth:
Set whether third-party applications can use Bluetooth® connections.
Phone:
Set whether third-party applications can make calls or access call logs.
Location (GPS):
Set whether third-party applications can use your GPS location information.
Company Network:
Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.
Carrier Internet:
Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct
Internet connection or a WAP gateway).
Interaction permissions for third-party applications
Interprocess Communication:
Set whether third-party applications can communicate with other applications on your BlackBerry® device, such as the device runtime
store, the persistent store, or global events.
Device Settings:
Set whether third-party applications can turn on or turn off your device or change device options, such as display options.
Module Management:
Set whether third-party applications can add or delete application modules or access module information such as an application
name or version.
Keystroke Injection:
Set whether third-party applications can simulate actions, such as pressing a key on your device.
Browser Filters:
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Set whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site
content before it appears in your browser.
Theme Data:
Set whether your device can use third-party applications as a source for customized themes.
Data permissions for third-party applications
Email:
Set whether third-party applications can access email, SMS text, or PIN messages on your BlackBerry® device.
PIM:
Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.
Files:
Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party
applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or
Bluetooth® technology.
Key Store:
Set whether third-party applications can access certificates or keys in the key store on your device.
Key Store Medium Security:
Set whether third-party applications can access certificates or keys in the key store if your device caches the key store password.
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BrickBreaker
About BrickBreaker
The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy.
The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.
When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
BrickBreaker capsules
Long:
This capsule makes the paddle longer.
Slow:
This capsule slows down the ball.
Gun:
This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks.
Laser:
This capsule enables you to shoot unlimited laser beams at the bricks.
Multi:
This capsule puts four balls in play.
Catch:
This capsule enables you to catch and hold the ball.
Flip:
This capsule changes the direction of the paddle.
Wrap:
This capsule enables you to move the paddle beyond the edge of the screen.
Bomb:
This capsule destroys the next brick that you hit and damages nearby bricks.
Life:
This capsule gives you an additional life.
BrickBreaker scoring
Catching a capsule:
50 points
Shooting a brick with the gun:
50 points
Hitting a brick with the ball:
10 points
Shooting a brick with the laser:
5 points
Damaging a brick with a bomb:
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5 points
Play BrickBreaker
• To move the paddle, roll the trackwheel.
• To release the ball in catch mode, press the Space key.
• To shoot the laser or gun, press the Space key.
Adjust the volume for BrickBreaker
1.
2.
3.
4.
5.
In BrickBreaker, click the trackwheel.
Click Options.
Set the Volume field.
Click the trackwheel.
Click Save.
Set the paddle speed
1. In BrickBreaker, click the trackwheel.
2. Click Options.
3. Perform any of the following actions:
• To set the paddle speed, set the Paddle movement speed field.
• To accelerate the paddle as you roll the trackwheel, select the Paddle acceleration check box.
4. Click the trackwheel.
5. Click Save.
Submit a score to the BrickBreaker high score web site
1. In BrickBreaker, click the trackwheel.
2. Click Send High Score.
Check the high scores on the BrickBreaker web site
1. In BrickBreaker, click the trackwheel.
2. Click High Scores.
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Service books
About service books
Service books determine which services are available on your BlackBerry® device.
Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is
associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting
your device to the BlackBerry Desktop Manager.
Accept a service book
1.
2.
3.
4.
5.
In the device options, click Advanced Options.
Click Service Book.
Highlight the new service book.
Click the trackwheel.
Click Accept.
Delete a service book
1.
2.
3.
4.
5.
In the device options, click Advanced Options.
Click Service Book.
Highlight a service book.
Click the trackwheel.
Click Delete.
To restore a service book, click the trackwheel. Click Undelete.
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Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might
not be available on your device.
If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some
features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator
appears beside the option field. Contact your system administrator or wireless service provider for more information about the features
that are available for your device.
Phone troubleshooting
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing
list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
My phone number appears as Unknown in the phone
Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click
Advanced Options. Click SIM Card. Click the trackwheel. Click Edit SIM Phone Number. Type your phone number. Click the
trackwheel.
Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to
make and receive calls.
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Message troubleshooting
I cannot send messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
• If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.
• If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Click the trackwheel. Click Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Click the trackwheel. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox
folder, that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your system administrator.
I cannot file email messages
Try performing the following actions:
• Verify that wireless email reconciliation is turned on.
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• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings
tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear in my message list
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Some messages no longer appear on my device
If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved
messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, click the trackwheel. Click More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
Try performing the following actions:
• Wait for a few seconds. The email message folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Email message filters are not working correctly
Try performing the following actions:
• Verify that your email message filters are turned on.
• Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts
for your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
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I cannot send SMS text messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device
should send the messages when you return to a wireless coverage area.
• Verify that your wireless service plan includes this service.
• Verify that fixed dialing is turned off.
I am not receiving SMS text messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
• Verify that your wireless service plan includes this service.
• Verify that your SIM card has enough available memory to store received SMS text messages.
I cannot turn on cell broadcasting
Your SIM card might not support the display languages that you have selected for cell broadcast messages.
Clear the check box beside all languages that your SIM card does not support.
I cannot attach a file to an MMS message
Try performing the following actions:
• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
• Verify that the file size does not exceed 300 KB.
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
Attachment troubleshooting
A skipped content bar appears in a document
More attachment content is available for you to download to your BlackBerry® device.
To download the content, click the skipped content bar. Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
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To view the slide, highlight the slide. Click the trackwheel. Click Retrieve.
Synchronization troubleshooting
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might
not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
See the documentation for the operating system on your computer for more information.
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, click the trackwheel. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry
Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during
wireless email reconciliation.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.
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Browser troubleshooting
No browser is available on my device
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes this service.
I cannot set up automatic synchronization for bookmarks
When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
Media troubleshooting
I cannot sort pictures on my device
Your BlackBerry® device sorts pictures in descending order by date. You cannot change this sort order.
Map troubleshooting
I cannot view a location
Verify that no punctuation marks appear in the location information.
Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry® device loads new location information.
I cannot forward directions
Verify that you are viewing directions in Directions mode or that you have highlighted a route in Locations mode.
Contact troubleshooting
I cannot find the Add Custom Phone Tune menu item
If you have already assigned a custom ring tone to a contact, the Add Custom Phone Tune menu item does not appear.
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Custom address book field data is not appearing on my computer
You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example,
you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application
on your computer, because the birthday field is a date field in the email application on your computer.
Calendar troubleshooting
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box
when you change a recurring appointment or meeting.
Alarm troubleshooting
My alarm does not notify me on the weekend
In the alarm, verify that the Active on Weekends field is set to Yes.
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
If the Bluetooth® enabled device that you are pairing with has no screen where you can type a passkey, the passkey might already be
defined.
On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
My list of paired Bluetooth enabled devices does not appear
Try performing the following actions:
• Verify that Bluetooth® technology is turned on.
• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
I cannot pair with a Bluetooth enabled device
Try performing the following actions:
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• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. See the documentation that came with the
Bluetooth enabled device for more information.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device
options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Set the Encryption field to Disabled. Click
the trackwheel. Click Save.
I cannot share contacts with a paired Bluetooth enabled device
Try performing the following actions:
• Verify that Bluetooth® technology is turned on.
• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
• Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled.
• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object
Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.
Notification profile troubleshooting
My device is vibrating more times than expected
For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your
notification profile. The device vibrates until the caller or the wireless network ends the connection.
I am not receiving notification for incoming calls or messages
Try performing the following actions:
• In the profile list, verify that the Off profile is turned off.
• In a notification profile exception, verify that the Custom Phone Tune field is not set to Mute.
I cannot set some fields when creating a Calls From notification profile exception
If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these
exceptions are for calls only, you can only set the Custom Phone Tune field.
Display troubleshooting
My device screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power.
To turn on the screen, roll the trackwheel or press a key.
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My display settings changed
Depending on your theme, display settings, such as your font and Home screen background, might change when you switch themes.
Language troubleshooting
Some characters do not appear correctly on my device
The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the
characters. For more information, contact your system administrator or your wireless service provider.
Wireless network coverage troubleshooting
I cannot connect to a wireless network
Try performing the following actions:
• Verify that your SIM card is inserted in your BlackBerry® device correctly.
• Verify that you have turned on the connection to the wireless network.
• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device
remains connected to that wireless network until you select your wireless service provider's network again.
Security troubleshooting
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the
wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run
and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the
problem.
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Run a diagnostic report
1.
2.
3.
4.
5.
In the device options, click Status.
Click the trackwheel.
Click Diagnostic.
Click the trackwheel.
Click Run.
View a diagnostic report
1.
2.
3.
4.
5.
6.
In the device options, click Status.
Click the trackwheel.
Click Diagnostic.
Highlight a report.
Click the trackwheel.
Click View Report.
Submit a diagnostic report
1.
2.
3.
4.
5.
6.
In the device options, click Status.
Click the trackwheel.
Click Diagnostic.
Highlight a report.
Click the trackwheel.
Click Email Report or PIN Report.
Delete a diagnostic report
1.
2.
3.
4.
5.
6.
In the device options, click Status.
Click the trackwheel.
Click Diagnostic.
Highlight a report.
Click the trackwheel.
Click Delete or Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set the default recipient.
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1.
2.
3.
4.
In the device options, click Status.
Click the trackwheel.
Click Diagnostic.
Click the trackwheel.
5.
6.
7.
8.
Click Options.
Type the contact information.
Click the trackwheel.
Click Save.
View the version number of the BlackBerry Device Software on your device
In the device options, click About.
To return to the device options, press the Escape key twice.
I cannot run or submit a diagnostic report
Try performing the following actions:
• Try running the diagnostic report again. In a diagnostic report, click the trackwheel. Click Repeat All Steps.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
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Abbreviation list
ADN:
Abbreviated dialing number
APN:
Access Point Name
BCC:
Blind carbon copy
CAP lock:
Capital letter lock
CC:
Carbon copy
FDN:
Fixed-dialing number
FIPS:
Federal Information Processing Standards
GPS:
Global Positioning System
HTML:
Hypertext Markup Language
HTTP:
Hypertext Transfer Protocol
LED:
Light-emitting diode
MCC:
Mobile Country Code
MDS:
Mobile Data Service
MMS:
Multimedia Messaging Service
MNC:
Mobile Network Code
NUM lock:
Number lock
PGP:
Pretty Good Privacy
PIM:
Personal information management
PIN:
Personal identification number
SDN:
Service dialing number
SIM:
Subscriber Identity Module
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S/MIME:
Secure Multipurpose Internet Mail Extensions
SMS:
Short Message Service
SMSC:
Short Message Service Center
SSL:
Secure Sockets Layer
TCP:
Transmission Control Protocol
TLS:
Transport Layer Security
Triple DES:
Triple Data Encryption Standard
TTY:
Teletype
USB:
Universal Serial Bus
WAP:
Wireless Application Protocol
WML:
Wireless Markup Language
WTLS:
Wireless Transport Layer Security
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Legal notice
©2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the
exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope
in motion" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.
Adobe and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other
countries. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion is
under license. IBM, Lotus, Domino, and Lotus Notes are either registered trademarks or trademarks of International Business Machines
Corporation in the United States, other countries, or both. JavaScript is either a registered trademark or trademark of Sun Microsystems,
Inc. in the United States or other countries. Microsoft, Outlook, PowerPoint, and Windows are either registered trademarks or trademarks
of Microsoft Corporation in the United States and/or other countries. Novell and GroupWise are either registered trademarks or trademarks
of Novell, Inc., in the United States and other countries. PGP is either a registered trademark or trademark of PGP Corporation in the
United States and other countries. vCard is either a registered trademark or trademark of the Internet Mail Consortium. All other brands,
product names, company names, trademarks, and service marks are the properties of their respective owners.
The BlackBerry device and/or associated software are protected by copyright, international treaties, and various patents, including one
or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other
patents are registered or pending in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined)
patents.
This document is provided "as is" and Research In Motion Limited and its affiliated companies ("RIM") assume no responsibility for any
typographical, technical, or other inaccuracies in this document. In order to protect RIM proprietary and confidential information and/or
trade secrets, this document may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically
change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates,
enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES,
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237
provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-Party Information and RIM
assumes no liability whatsoever in relation to the Third-Party Information even if RIM has been advised of the possibility of such damages
or can anticipate such damages.
BlackBerry® 8700 Series Model Number: RAT4xGW
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Canada
Research In Motion UK Limited
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Published in Canada
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