Installation manual | Boca Research 2x2 Network Card User Manual

I/O Adapter
lay!
P
d
an
g
u
l
P
Turbo Series
Turbo 2x2
2 High-Speed Serial Ports and 2 Parallel Ports
Turbo 1x1
1 High-Speed Serial Port and 1 Parallel Port
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IO Turbo Series
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Bef
or
e You Beg
in y
our Installa
tion
Befor
ore
Begin
your
Installation
The product you have purchased is designed to be
easily installed into most IBM PC or compatible
systems. Many products have large, easy-to-read
legends to allow for the easy configuring of the
product. This installation manual contains detailed
instructions. Most included software has automatic installation
programs to place the software correctly onto your computer.
However, as all computers are configured differently, you may be
required to perform some basic Windows tasks. If you are not familiar
with basic Windows operations, you should check your manual, or
seek assistance from you local computer dealer to install the product.
Ho
w to get Technical Assistance
How
The dealer that you purchased this product or your computer from is
the first place you should go for technical assistance. The dealer is
usually the most qualified source of help, and
is most familiar with your system and how
this product should be installed. Many dealers
have customer service and technical support
programs, with varying levels of support
offered, depending on your needs and computer knowledge. Please
contact the dealer first whenever a pr
oblem occurs.
problem
If y
our Dealer Can’
your
Can’tt Assist y
you
ou
If you can’t get assistance from your dealer, the manufacturer provides
varying levels of technical assistance as summarized on the following
page.
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Boca BBS
561-241-1601
1
4
7
8
2
5
3
6
9
Automated Fax
Retrieval System
561-995-9456
Standard Fr
ee
Free
Technical Support
561-241-8088
On-Line Suppor
t!
Support!
CompuServe : GO BOCA
Internet:
email:
support@bocaresearch.com
on the W
orld-wide WEB:
World-wide
http://www
.bocaresearch.com
http://www.bocaresearch.com
Priority Service
900-555-4900
The Standard Free Technical Support number is for quick answers to
specific inquiries on product features and technical questions (call 561241-8088
241-8088; M-F, 8 am to 6:30 pm EST). Direct access to technical support
representatives is provided on a limited basis. If you require immediate
attention or in-depth help with the installation of the product, please call
our 900-priority support number for service. This number gives you
immediate access to senior-level technicians. The number is 900-555-4900
900-555-4900.
You will be charged $2.00 per minute. The charges will appear on your
next phone bill.
Damaged or Missing Items
We use many world-class quality assurance programs to ensure the
product you purchased is of the highest caliber. Sometimes, however, a
component may be missing from the box, or is damaged or corrupt in
some way. If this happens, immediately return the entire package to your
place of purchase so you may exchange it for a new one. Your dealer
should be able to provide you with an exchange far more quickly than by
contacting us directly. If for some reason you are unable to return the
product directly to its place of purchase, refer to the “Servicing Your
Product” and “Warranty” sections in this manual for instructions.
IO Turbo Series
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CONTENTS
Getting Started ............................................................ 6
EXPRESS Installation ................................................ 8
Section One: Introduction ......................................... 12
Section Two: Physical Installation .......................... 15
Section Three: Windows 98/95 Configuration ..... 19
Section Four: Windows 3.x/DOS Configuration ........ 25
Appendix A: Troubleshooting ................................. 28
Appendix B: Windows NT Configuration ............ 31
Appendix C: Pin Assignments ................................. 33
Appendix D: Servicing Your Boca Product ........... 35
FCC Compliance ......................................................... 38
Warranty ....................................................................... 39
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Getting Started
Congratulations on the purchase of your Plug-and-Play
compatible IO Turbo Series from Boca, a leader in high-tech
computer enhancement products. The streamlined
EXPRESS Install provided on pages 8-11 is intended for
more knowledgeable and experienced users.
Package Contents
Your package contents will vary based on the I/O board
model you have purchased. If any items are missing or
appear damaged, contact your dealer for assistance. Make
sure you have received the following items as shown
following.
Turbo 2x2:
2 SERIAL/2 PARALLEL
PORTS
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
12345
CABLE/BRACKET
ASSEMBLY
DRIVER DISKETTE
IO Turbo Series
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DRIVER DISKETTE
Turbo 1x1 (1 SERIAL/1 PARALLEL PORT)
IMPOR
TANT
IMPORT
ANT:: Before starting note the following:
• Take a few minutes now and read this manual before installing your
IO Turbo Series adapter. Doing so may prevent difficulties later. Our
customer support experience has shown that many costly and timeconsuming calls to our technical support staff can be avoided with
closer attention to the information provided here.
• Because of differences in Plug and Play systems, and the resources
available in your computer, you may find it necessary to change the
resources assigned to the Boca I/O adapter . Your computer has 16
IRQs available, IRQ 0 through IRQ 15. Each of the high speed serial
ports on the Boca I/O adapter requires an IRQ and the parallel ports
will also each need one if you need to support bi-directional mode. If
you have other devices installed in your computer, you may need to
manually redistribute the resources among the devices. See
suggestions for changing the resources assigned to your new I/O
adapter on page 23.
• Windows 98/95 Users: Check your system’s IRQs and their assigned
devices. Do this by double-clicking on “Computer” at the top of the
Device Manager list, then select the Properties button. This will
display IRQs and their assigned devices. Make a note of how many
IRQs are missing. This is the number of new ports your system can
support. If the adapter has more ports than available IRQs, you will
have to disable these excess ports as suggested on p. 23.
EXPRESS Install
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EXPRESS Install
1
WITH POWER OFF, remove
your system cover and
install card in a 16-bit slot.
è
2
Attach cable/bracket
assembly to Serial B and
Parallel B connectors on
the IO board. (*2 serial/2
parallel version only)
è
After removing screw and
adjacent rear slot cover,
secure the bracket using
the screw you just
removed.
IO Turbo Series
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EXPRESS Install
3a
Connect peripheral devices. Those depicted here
are suggested samples. When done, close your
system cover and power your computer on.
Turbo 2x2
2 SERIAL/2 PARALLEL PORTS
*
Serial mouse
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
Scanner with parallel interface
Modem
Printer
* Suggested peripheral devices.
EXPRESS Install
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EXPRESS Install
3b
Connect peripheral devices. Those depicted here
are suggested samples. When done, close your
system cover and power your computer on.
Turbo 1x1
1 SERIAL/1 PARALLEL PORT
Modem
Printer
* Suggested peripheral devices.
IO Turbo Series
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*
11
EXPRESS Install
4
The IO adapter will be recognized at
power-up. You will need to perform
some basic Windows install tasks.
See Section Three for details if you
require more information.
If you are installing the adapter on
Windows NT, refer to Appendix B.
• For additional details on physical installation,
see Section T
wo.
Two.
• For assistance, if you encounter dif
ficulties, see
difficulties,
Appendix A.
EXPRESS Install
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Section One: Introduction
You have purchased the IO Turbo Series by Boca for the IBM
and compatible family of personal computers. Compatible
with ISA systems, the IO Turbo Series comes in two varieties:
• Turbo 2x2
2x2: two 9-pin male serial port connectors and two
25-pin female parallel port connectors
• Turbo 1x1
1x1: one 9-pin male serial port connector and one
25-pin female parallel port connector.
The board features a convenient compact size and requires a
16-bit slot. Drivers for configuration and high performance
settings are included on diskette (Windows 98, 95, DOS
only).
The ISA-bus Plug-and-Play interface features:
•TI Plug-and-Play Controller TL16PNP200
• IRQ 3, 4, 5, 6, 7, 9, 10, 11, 12, 14, 15
• DMA channel 0, 1, 3, 5, 6
The IO Turbo Series also features high-speed buffer 16C650
UART technology. Its 32-byte FIFO buffers can send and
receive data with throughput speeds up to a maximum of
460Kbps to increase data throughput between the host PC
and its serial devices. Modem control signals are also
provided. Its parallel port interface comes with:
IO Turbo Series
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• Two Startech SPP/ECP/EPP/parallel ports
• Bi-directional port capability
• 16-byte FIFO for ECP modes
• 8-bit DMA channel
A Note on Parallel Port Settings
Parallel port settings are defined as follows:
Output Only
Only.. This setting defines the parallel port as a
standard uni-directional I/O only port for use with a printer.
SPP (standard)
(standard). This setting defines the parallel port as a
standard bi-directional port for use with a printer.
EPP (enhanced parallel port)
port). This setting defines the
parallel port as an 8-bit bi-directional port for use with hard
drives, tape backup systems, and other 8-bit bi-directional
devices.
ECP (extended capabilities port)
port). This settings defines the
parallel port as a high-performance 8-bit bi-directional port
for use with hard drives, tape backup systems, highperformance printers, and CD-ROM drives. This mode also
uses DMA to increase performance and reduce system
overhead.
Introduction
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EPP Mode allows up to eight devices to be daisy-chain
connected. See figure below.
1234567890123456
1234567890123456
1234567890123456
1234567890123456
1234567890123456
EXTERNAL
HARD OR
ZIP DRIVE
SCANNER
CD-ROM
DRIVE
PRINTER
Up to 8 devices may be daisy-chained in a
series (only 4 devices shown)
IO Turbo Series
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Section Two: Physical Installation
The IO Turbo Series adapter is simple and quick to install—
even for the novice computer user. Take a few moments to
read over the directions before you begin.
1. Remove your system cover, remembering to power down
your system first. You may find it necessary to remove other
adapter boards or detach cables. If so, make note of where
everything goes. Now, select an empty 16-bit expansion slot.
Choose either depending on convenience. Remove the
screw and the metal plate that covers the external access to
the slot you have selected.
Before
inserting the
card, check the
jumper
marked J12
J12. Its
default setting
is software
select
select.
or
Software
select
HighSpeed
Normal
For W
indows NT systems
Windows
systems, the J12 jumper must be set to either Normal
or High-speed. Note that if you set the adapter to high-speed mode,
make sure Communication Port Settings (bits per second) are set to
one-fourth of the actual speed desired (e.g., 9600bps will yield
38400bps). Note: a serial mouse will not work on the serial ports when
the board is set to high-speed mode. For additional information on
Windows NT installation, refer to Appendix B in this manual.
Physical Installation
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2. Insert the board in the slot you
have selected so the edge
connector on the bottom rear of
the board mates with the socket
on the motherboard. Press down
firmly on the board. Use the
removed screw to secure the
board.
3. Replace any other adapter boards you may have removed
and re-attach any detached internal cables. If you have the
Turbo 2x2 version, continue with step 4. Otherwise, skip to
step 5.
4. Attach cable/bracket assembly to Serial B and Parallel B
connectors on the IO board, making sure that the red stripe
plugs into pin number “1” on the board connector. After
removing screw and, for the Turbo 2x2, adjacent rear slot
cover, secure the bracket using the screw you just removed.
5. Replace the system cover taking care not to let it catch on
the disk drive or power cables. Once the cover is in place,
replace all the screws that you removed earlier. Reconnect
any previously removed external cables.
IO Turbo Series
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è
6. Attach the cable(s) for the
device(s) you will be using to
the appropriate connector and
tighten them down with screws
attached to the end of the
cable(s). The illustration below
suggests several possible
configurations (e.g., mouse,
scanner, modem, and printer).
Physical installation is
complete.
Turbo 2x2 Suggested Configuration
Serial mouse
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
1234
Scanner with parallel interface
Modem
Printer
Physical Installation
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Turbo 1x1 Suggested Configuration
Modem
Printer
The IO board will be recognized at power-up. You will need
to perform some basic Windows 95 install tasks. See Section
Three for details.
IO Turbo Series
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Section Three: Windows 98/95 Configuration
Before Y
ou Begin: If your computer’s BIOS includes an
You
option to allow your operating system to configure Plug and
Play devices, you should select this option. This will Allow
Windows 98/95 to configure the IO Adapter. (Note: on some
Award BIOS’s, this will be a setting called “Resources
Controlled By:”; select “Automatic”.
Make sure the IO adapter has been installed in your
computer.
Windows 98 Users
Windows 98 presents a checklist of possible sources for the
driver. Simply check “diskette” and follow all-on-screen
directions to complete Windows 98 configuration. The
Wizard will detect a number of logical devices:
• ECP Printer Port A and B
• High-Speed Communications port A and B
• Boca I/O Adapter (this is the controller device for the card;
double-click to change ports, speed)
• Parallel Port Controller
• Serial Port Controller
Driver Installation
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Windows 95 Users
Depending on the version of Windows 95 you have, devices
are detected and installed in slightly different ways. When
the adapter is physically installed, start Windows 95 as you
indows 95 may
normally would. NOTE: Some versions of W
Windows
prompt you for the path of your drivers. T
ype in your
Type
diskette drive path (e.g., A:\)
You will be prompted with either “The Update Device Driver
Wizard” or “The New Hardware Found Dialog Box”.
Continue as appropriate.
The Update Device Driver Wizard
• In this case, simply insert the driver diskette, click Next
Next,
then Finish
Finish. The Wizard will automatically locate the
correct drivers and install them. If it does not, it will ask for
the location of the driver.
• Depending on the card you are installing, the Wizard will
detect a number of logical devices:
• ECP Printer Port A and B
• High-Speed Communications port A and B
• Boca I/O Adapter (this is the controller device for the
card; double-click to change ports, speed)
• Parallel Port Controller
• Serial Port Controller
• Continue as instructed to complete Windows 95
configuration and see page 22.
IO Turbo Series
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The New Hardware Found Dialog Box
• New Hardware Found dialog box. Here, you are asked
what driver files are associated with the new hardware. Do
the following:
1. From the choices given, select Driver from disk provided
by hardware manufacturer
manufacturer.
2. Windows 95 then displays the Install from Disk dialog
box. Here, you are asked for the location of the driver files.
3. Insert the diskette and type the path for the location of the
drivers (usually A:\). If ‘A:’ is not the correct drive letter,
substitute the correct letter.
4. New Hardware Found is displayed repeatedly for each
logical device. Depending on the card you are installing,
these can include:
• ECP Printer Port A and B
• High-Speed Communications port A and B
• Boca I/O Adapter (this is the controller device for the
card; double-click to change ports, speed)
• Parallel Port Controller
• Serial Port Controller
5. Continue as instructed to complete Windows 95
configuration and see page 22.
Driver Installation
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All Versions of Windows 95
1. You will have to restart Windows 95 for the changes to take
effect. Click Yes
es.
2. Go to the Control Panel, System, Device Manager
Manager.
3. “Boca I/O Adapter” will appear under Multi-function
adapter
adapter.
4. The following devices will appear under Ports (COM and
LPT)
LPT):
• ECP Printer Port A
• ECP Printer Port B
• Communications Port A (HS)
• Communications Port B (HS)
Depending on the card you
have purchased, some
devices may not be listed.
IO Turbo Series
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You may notice an exclamation point next to a listed device.
You may have exhausted available IRQs in your system.
Possible solutions are listed below.
• If an exclamation point is displayed next to an ECP
Printer Port, or if you wish to change resources:
1. Go to Device Manager, select the Port you want to
configure, then choose Properties. Under the Resources
Tab, uncheck “Use Automatic Settings”
Settings”. Then, select
from the drop-down “Setting Based On:” list.
The Basic Configurations with DMA listed will support a
port in ECP mode. The last configuration in the list will
configure the port without an IRQ. Selecting this choice
will free up an IRQ for use with another device, but the
parallel port will operate in SPP mode only. ECP and EPP
modes are not supported in this configuration.
2. Click on a listed COM Port device. Go to Properties and
“Disable in This Hardware Profile” under the General
tab. When you return to Device Manager, a red X is
displayed next to the device you just disabled.
Driver Installation
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• If an exclamation point is displayed next to a
Communications Port, or if you wish to change resources:
1. Change resources for existing devices.
2. Click on a listed COM Port device. Go to Properties and
“Disable in This Hardware Profile” under the General
tab. When you return to Device Manager, a red X is
displayed next to the device you just disabled.
3. Free up an IRQ. Check with the hardware manufacturer
of the device you want to remove.
NOTE: If you make any changes in Device Manager, shut
down your system when done, power off, then power back
on your computer.
IO Turbo Series
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Section Four: Windows 3.x/DOS
Configuration
1. Power up your system as you normally would. If your
system boots into Windows, exit to DOS.
2. Insert the driver diskette. Go to the A:\ prompt, type
INST
ALL and press ENTER.
INSTALL
IF A PLUG AND PLA
Y SYSTEM IS DETECTED
PLAY
DETECTED, continue
below (for non Plug and play, continue with page 26).
1. A screen is displayed informing you that your Plug and
Play system has detected the new I/O Turbo Series board.
2. You may use your own Plug and Play configuration utility,
or select “Install the Locate Utility” to determine how
your system configured the I/O Turbo Series board.
3. You will be asked to indicate which operating system you
have:
• Windows 3.1, 3.11, Windows for Workgroups 3.11
• DOS
Follow all on-screen directions. Files are then copied to your
hard drive. If you are running Windows, you are asked if
you want to update your WIN.INI file. Select Yes.
You have the option of re-installing and selecting IOSETUP
to change settings which were assigned to the new device.
This will require a working knowledge of COM/LPT port
and IRQ settings and how these resources are assigned in
your system.
Driver Installation
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IF A NON PLUG AND PLA
Y SYSTEM IS DETECTED:
PLAY
ALL
1. A title screen is displayed when you run INST
INSTALL
ALL. The
IOSETUP utility will be copied to your hard drive.
2. Next, you will be asked to indicate which operating
system you have:
• Windows 3.1, 3.11, Windows for Workgroups 3.11
• DOS
3. Files are then copied to your hard drive and system files
will be updated. Follow all on-screen directions. When
done, the system will reboot.
4. Go to the \IO subdirectory which was created during the
file copy process. Select a device(s) from the displayed list
as appropriate.
DEVICES
ECP Printer Port A
ECP Printer Port B*
Comm Port A (HS)
Comm Port B (HS)*
IO Adapter 2x2 (or IO Adapter 1x1)
Quit Program
(* IO Adapter 2x2 only)
IO Turbo Series
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5. Select a device and press ENTER. Resources for the device
are then displayed:
Address
IRQ
DMA
6. Change displayed settings to standard addresses such as:
Printer Ports:
378, 278
Com Ports:
3F8, 2F8, 3E8, 2E8
IO Adapter:
100, 110, 120, 130
You may select “Custom” to enter other valid settings.
7. If you choose an address currently in use, IOSETUP will
tell you. Choose another valid setting.
8. You may press ESC to return to a previous menu. When
done, select “Quit Program”
Program”. If any changes are made you
will have to reboot your system.
Driver Installation
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Appendix A: Troubleshooting
Before contacting your dealer, please review the following
list of problems and solutions to see if any of them apply to
your situation.
SYMPTOM
No response from
a peripheral
device. (i.e. printer
printer,,
plotter
plotter,, modem,
etc.)
POSSIBLE REMEDY
• Verify that the peripheral device is
powered on, ready, on-line, and/or
securely connected at BOTH ends of the
cable. Be sure the application software is
configured to recognize the port that
you are attempting to use and that the
port in question is actually the port
intended to be active. Check the
configuration settings to insure that the
intended port is enabled and that there
are no conflicting ports or shared
interrupts.
• Is board set to correct mode? (Normal or
high-speed?)
I added this card to
enable a COM2 for
a mouse but it
won’
won’tt work.
• The mouse driver software must be
aware of the COM2 designation. Refer to
your mouse documentation.
• Make sure board is in normal mode;
mouse will not work in high-speed
mode.
IO Turbo Series
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SYMPTOM
POSSIBLE REMEDY
I am not sure how to
set the IRQs.
• In general, IRQ4 belongs to COM1.
IRQ3 belongs to COM2. COM3 and
COM4 can be set to IRQ5-7, 10-12, or
11-15. It is best to put an interruptdriven device on COM1 or 2 (e.g., a
mouse).
• The IRQ settings in your software must
match the settings in Windows 95
Device Manager.
No response when
working at speeds
exceeding 1115Kbps.
15Kbps.
• Verify that the external device is
capable of those speeds.
The board will not
work in high-speed
mode.
• Check the Windows 98/95 Device
Manager and make sure the port is set
for high-speed by clicking “Boca IO
Adapter” in Device Manager. These
settings must not conflict with any
other hardware.
Diagnostic programs
such as Checkit
report failures on
serial ports or wrong
UAR
T speed.
UART
• The diagnostics program used must be
capable of testing 650 UARTS. Most
diagnostics programs can test only 450
and 550 UARTs.
• Make sure the board is set to highspeed mode with the J12 jumper.
Troubleshooting
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30
SYMPTOM
My system locks up
when exiting my
communication
program.
POSSIBLE REMEDY
• The driver might be set to hardware
flow control and the external cable may
not be wired correctly. Switch to
software flow control. If the problem
stops, then the cable is wired incorrectly,
not allowing the external device to
supply the necessary control signals.
• Make sure that hardware flow control is
set in your system.
• Make sure the attached serial device is
set to hardware flow control.
EPP/ECP hard drive/
CD-ROM drive
does not function.
• Ensure the device is connected properly.
Most EPP devices have two DB-25
connectors labelled “COMPUTER” and
“PRINTER”. The first device should be
connected to the DB-25 labelled
“COMPUTER”. The next device(s)
should be connected to the DB-25
connector labelled “PRINTER” on the
first device.
• If a printer is required, it should be
connected to the DB-25 connector
labelled “PRINTER” on the last device.
• Ensure that the driver for each device is
installed and configured correctly. Note:
the driver for each device is supplied by
the vendor of that device.
• Make sure that the ECP printer port has
an IRQ assigned for EPP mode, or both
an IRQ and DMA for ECP mode.
IO Turbo Series
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Appendix B: Windows NT Configuration
NOTE BEFORE INST
ALLING
INSTALLING
ALLING: In NT, you must have a Plug and
Play (PNP) BIOS for the adapter to be recognized and configured.
These instructions assume this requirement has been met and that no
optional PNP utilities are being used by Windows NT.
Technical Notes
These instructions are for either PNP I/O card. The Turbo 2x2 is the
same as the 1x1 unless you attach the second serial or parallel port.
Your BIOS should not recognize any ports unless they are physically
attached to the card. The J12 jumper must be set before installing card.
This jumper has three settings.
selectable. This requires that the ports UART be
1. Software selectable
determined by a multi-function adapter.
2. Normal operation
operation. This sets the serial ports statically, to 550 UART.
3. High speed operation
operation. This sets the serial ports statically, to 650
UART.
You can not use the first option in NT. So, if using the 2x2, both serial
ports will be the same UART. Many devices will not function
properly on a high speed port, such as a mouse, and/or require
additional drivers. Make sure that any devices attached to these ports
are supported by the jumper selected mode.
Windows NT Notes
Before installing, check what ports are already installed in NT. Go to
Start> Settings> Control Panel> Ports
Ports.
Any COM ports will be listed here with the exception of devices that
are initialized at boot.
Windows NT Configuration
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Installing
With the computer off, insert the adapter in an available ISA slot and
power on. Once in NT, check Ports in the Control Panel
Panel. You should
see the additional serial port(s) listed here now. This port(s) will now
function at the UART specified by the card’s jumper and can be used
now. Keep in mind that, under the Port properties, the baud rates will
be the same regardless of the UART. When operating in high speed
mode, make sure to multiply the baud rate by 4. So a 9600 in normal
mode would be 38400 in high speed mode (9600 x 4 = 38400).
Troubleshooting
If the port fails to work, make sure that it showed up under Ports after
installing the card. If you do not see any additional ports listed after
installing the card, then your BIOS is not recognizing it. Also make
sure that in Control Panel> Services
Services, that the Plug and Play Service is
started and set to “automatic”. This service is not the same as having
the PNPISA utility on the NT CD installed. Otherwise, make sure
your BIOS is set to a non-PNP OS and that PCI configuration is set to
“automatic”.
IO Turbo Series
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Appendix C: Pin Assignments
This section is provided for users who are interested in the
pin assignments for each port on the I/O Turbo Series
adapter.
Serial Port A and B (9-pin)
Line Name
Pin #
CARRIER DETECT
1
RECEIVE DATA
2
TRANSMIT DATA
3
DATA TERMINAL READY
4
SIGNAL GROUND
5
DATA SET READY
6
REQUEST TO SEND
7
CLEAR TO SEND
8
RING INDICATOR
9
9
1
2
8 7
6
4
5
3
Pin Assignments
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Parallel Port A and B (25-pin)
Line Name
-STROBE
DATA BIT 0
DATABIT 1
DATA BIT 2
DATA BIT 3
DATA BIT 4
DATA BIT 5
DATA BIT 6
DATA BIT 7
-ACKnowledge
BUSY
Print End (out of paper)
SeLeCT
-AUTOFeeD
-ERROR
-INITialize printer
-SeLeCT INput
GROUND
Pin #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18-25
1 2 3 4 5 6 7 8 9 10 11 12 13
14 15 16 17 18 19 20 21 22 23 24 25
IO Turbo Series
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Appendix D: Servicing Your Boca Product
If your IO Turbo Series adapter requires service, first contact
the authorized dealer from whom you purchased the
product. If the dealer is unable to assist you, and you must
contact Boca Research, Inc., please follow the instructions
below. Our electronic BBS is available 24 hours a day at (561)
241-1601 and will support data transmission speeds up to
33.6Kbps with settings of N, 8, 1. If you have a modem, the
BBS may be helpful (especially during off hours) if you have
a question about product settings or compatibility, or if you
wish to download driver software or utilities.
NOTE: CALLING TECHNICAL SUPPOR
T WITHOUT
SUPPORT
COMPLETE AND ACCURA
TE INFORMA
TION
ACCURATE
INFORMATION
CONCERNING YOUR PROBLEM MA
Y BE BOTH TIMEMAY
CONSUMING AND FRUSTRA
TING FOR YOU.
FRUSTRATING
1. When calling Boca Research Technical Support, have the
following information available:
• Board name and part number (located on the board)
• Computer model
• Peripherals in system
• Computer manufacturer
• Operating system and version
Servicing Your Boca Product
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If you suspect a problem with a specific program or
software package, make note of the name, version or
release number, and manufacturer of the software.
2. Call Boca Research Technical Support Department
between the hours of 8:00 a.m. and 6:30 p.m. EST at (561)
241-8088. A technical support specialist will be available to
discuss the problem(s) you are experiencing. If factory
service is required, you will be given a Return
Merchandise Authorization (RMA) number. Please place
this number on the outside of the package when you
return the item(s) for service and reference it on any
correspondence included in the package. Boca Research,
Inc. will return any product which is not accompanied by
an RMA number.
3. Refer to the Warranty Statement if the product is covered
under the five-year Boca Research, Inc. Limited Warranty.
4. Certain parts will not be covered under the Boca Research,
Inc. Limited Warranty. Dealer installed parts are
warranted by the dealer. Parts which you have installed
yourself are covered only by the suppliers warranties. In
these cases, Boca Research, Inc. can identify which parts
are defective, but will not replace such parts until specific
written authorization is received from you. The cost of
parts and labor involved in making such repairs will be
billed to you C.O.D.
IO Turbo Series
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5. When sending the IO Turbo Series adapter to Boca
Research, Inc. for repairs, please be sure to include:
• the Boca Research IO Turbo Series adapter (board only)
• your name
• your return street address (for UPS purposes)
• your phone number
• the RMA number mentioned above.
Package the product securely in a container equivalent to the
original packaging, and insure the package to protect against
loss or damage during transit. Shipping charges must be
prepaid; C.O.D. shipments will not be accepted. Please use
the address below for all correspondence:
Boca Research, Inc.
RMA Department - RMA # ___________
6500 W
est Rogers Circle
West
Boca Raton, FL 33487-2841
6. If the repairs performed on your IO Turbo Series adapter
were covered by the warranty, Boca Research, Inc. will
return it prepaid via UPS.
Servicing Your Boca Product
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FCC Compliance
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio or television
reception. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.”
CHANGES OR MODIFICA
TIONS TO THIS EQUIPMENT NOT
MODIFICATIONS
EXPRESSL
Y APPROVED BY THE MANUF
ACTURER COULD
EXPRESSLY
MANUFACTURER
VOID YOUR AUTHORITY TO OPERA
TE THE EQUIPMENT
OPERATE
EQUIPMENT..
©1997,1998,1999. Boca Research, Inc. All rights reserved No reproduction of
this document, in any form, is allowed without permission from Boca
Research, Inc. Boca Research, Inc. is not liable for any damages resulting from
technical or editorial errors or omissions contained in this document. The
information in this manual is subject to change without notice. Revisions to
the product(s) described in this manual may occur at any time without notice.
Trademarks. All Boca Research products are trademarks of Boca Research,
Inc. All other references to computer systems, software, and peripherals use
trademarks owned by their respective manufacturers.
Publication Date: February
February,, 1999
Printed in the U.S.A.
9361.P65
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Limited W
arranty
Warranty
Boca Research, Inc. (BRI) warrants to the original buyer of this BRI product that the hardware
is free of defects in materials and workmanship for a period of five (5) years from the date of
purchase from BRI or an authorized dealer (“the Warranty Period”). Should the product fail
to be in working order at any time during the five-year period, BRI, will at its option, repair
or replace this product as described below, provided that in BRI’s sole determination the part
or product has not been abused, misused, repaired, or modified.
All products will be serviced and returned via ground at no charge to customers.
All returns for limited warranty service require a Return Merchandise Authorization (RMA).
All customers are required to demonstrate proof of purchase when requesting an RMA. The
period of warranty commences on the date of purchase. A dated copy of the sales slip must be
included with the returned merchandise.
Products which require Limited Warranty service during the warranty period should be
delivered to BRI at the address in the Appendix (Servicing Your Boca Product) with proof of
purchase, copy of canceled check (if any), and the Return Merchandise Authorization (RMA)
number provided by BRI Technical Support. Refer to the Appendix in this manual.
Replacement parts or complete products will be furnished on an exchange basis only.
Replaced parts and/or products become the property of BRI.
If the returned product is sent by mail, the purchaser agrees to prepay shipping charges,
insure the product or assume the risk of loss or damage which may occur in transit, and to
use a shipping container equivalent to the original packaging. BRI does not make any
warranties in respect to the product, either expressed or implied, including no implied
warranties of merchantability or fitness for a particular purpose, except as expressly provided
in this agreement. If any labor, repair, or parts replacement is required because of accident,
negligence, misuse, theft, vandalism, fire, water or other peril; or because of conditions
outside of specifications, including, but not limited to, electrical power, temperature,
humidity or dust; or by moving, repair relocation, or alteration not performed by BRI, or by
any other cause other than normal use, the warranty and maintenance obligations provided
herein shall not apply.
BRI SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENT
AL, OR CONSEQUENTIAL
INCIDENTAL,
DAMAGES OR FOR LOSS, DAMAGE, OR EXPENSE DIRECTL
Y OR INDIRECTL
Y ARISING
DIRECTLY
INDIRECTLY
FROM CUSTOMER’S USE OF OR INABILITY TO USE THE EQUIPMENT EITHER SEP
ARA
TEL
Y
SEPARA
ARATEL
TELY
OR IN COMBINA
TION WITH OTHER EQUIPMENT
Y OR LOSS OR
COMBINATION
EQUIPMENT,, OR FOR PERSONAL INJUR
INJURY
TY
DESTRUCTION OF OTHER PROPER
PROPERTY
TY,, OR FROM ANY OTHER CAUSE.
Boca's products are manufactured from new and serviceable used parts tested to Boca
Research's quality assurance standards. If the product proves to be defective, Boca Research
will bear the costs of labor and materials for hardware replacement or repair during the
above specified warranty period. Boca Research or its Authorized Service Providers shall
have the option to replace any defective part(s) with new part(s) or
or,, at the option of Boca
Research, with serviceable used parts that are equivalent to new parts in performance. Boca
Research shall also have the option to replace any defective product(s) with functionally
equivalent product(s)
This warranty shall not be applicable to the extent that any provision of this warranty is
prohibited by any Federal, state, or municipal law which cannot be preempted. This warranty
gives you specific legal rights, and you may also have other rights which vary from state to
state.
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Part No. 9361-02
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