Brother 9040CN All in One Printer User Manual

USER’S GUIDE
DCP-9040CN
DCP-9042CDN
Version 0
USA/CAN
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: DCP-9040CN and DCP-9042CDN
(circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
„ may serve as confirmation of the purchase date of your product
should you lose your receipt;
„ may support an insurance claim by you in the event of product loss
covered by insurance; and,
„ will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
online at http://www.brother.com/registration/
© 2007 Brother Industries, Ltd.
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
„ may serve as confirmation of the purchase date of your product should you lose your receipt;
„ may support an insurance claim by you in the event of product loss covered by insurance; and,
„ will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Digital Copier/Printer needs.
You can download the latest software and utilities and read FAQs and troubleshooting tips to learn
how to get the most from your Brother product.
http://solutions.brother.com/
Note
You can check here for Brother driver updates.
To keep your machine performance up to date, check here for the latest firmware upgrade (for
Windows® only).
For Customer Service
In USA:
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
In Canada:
1-877-BROTHER
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
i
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
Note
In Canada only Visa and MasterCard are accepted.
In USA:
1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (fax)
http://www.brothermall.com/
In Canada:
1-877-BROTHER
http://www.brother.ca/
Description
Item
Toner Cartridge Standard
Black:
TN-110BK (Prints approx. 2,500 pages)
Cyan:
TN-110C (Prints approx. 1,500 pages)
Magenta:
TN-110M (Prints approx. 1,500 pages)
Toner Cartridge High Yield
Yellow:
TN-110Y (Prints approx. 1,500 pages)
Black:
TN-115BK (Prints approx. 5,000 pages)
Cyan:
TN-115C (Prints approx. 4,000 pages)
Magenta:
TN-115M (Prints approx. 4,000 pages)
Yellow:
TN-115Y (Prints approx. 4,000 pages)
Drum Unit
DR-110CL
Belt Unit
BU-100CL
Waste Toner Box
WT-100CL
User’s Guide
LS3370001 (English for USA and Canada)
LS3370002 (French for Canada)
Quick Setup Guide
LS3371001 (English for USA and Canada)
LS3371002 (French for Canada)
ii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR
AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE
SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS
OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE
SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT
PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE
ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
iii
Brother® Color Laser One-Year On-Site Limited Warranty
(USA only)
Who is covered:
„ This limited warranty (“warranty”) is given
only to the original end-user/retail
purchaser (referred to in this warranty as
“Original Purchaser”) of the accompanying
product, consumables and accessories
(collectively referred to in this warranty as
“this Product”).
„ If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your
purchase you are not the Original
Purchaser and the product that you
purchased is not covered by this warranty.
What is covered:
„ This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items include
but are not limited to Toner Cartridges,
Drum Unit, Belt Unit, and Waste Toner
Box.
„ Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying
Consumable
and
Accessory Items will be free from defects in
materials and workmanship, when used
under normal conditions.
„ This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
What is the length of the Warranty Periods:
„ Machines: one year from the original
purchase date.
„ Accompanying
Consumable
and
Accessory Items: 90 days from the original
purchase date or the rated life of
consumable, whichever comes first.
iv
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
3 Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother®-brand parts and
Consumable and Accessory Items);
4 Consumable and Accessory Items that
expired in accordance with a rated life;
5 Problems arising from other than defects in
materials or workmanship; and,
6 Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser
Units.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted warranty
repair without authorization from Brother
and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to our Customer Service
Hotline at 1-877-BROTHER (1-877-276-8437)
or to a Brother Authorized Service Center
within the applicable warranty period.
Supply Brother or the Brother Authorized
Service Center with a copy of your dated bill of
sale showing that this Product was purchased
within the U.S. For the name of local Brother
Authorized Service Center(s), call 1-877BROTHER
(1-877-276-8437)
or
visit
www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Brother
Authorized Service Center, you may be
required to provide information pertaining to
the defect or malfunction of this Product.
Brother® Color Laser One-Year On-Site Limited Warranty
(USA only)
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and if you first reported the problem
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will evaluate
your report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother or an Authorized Service Center will
provide “On-site Warranty Service” during
“Normal Working Hours” and will repair the
Machine and/or accompanying Consumable
and Accessory Items at no charge to you for
parts or labor. “On-site Warranty Service” shall
consist of the remedial service, as
necessitated by normal usage, to restore this
product to good operating condition at your
location and does not guarantee uninterrupted
operation of this Product. “Normal Working
Hours” shall mean 9:00am to 5:00pm (local
time), Monday through Friday, excluding legal
and local holidays observed by Brother or the
Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty, you will be charged
for any
service and/or replacement
parts/products at Brother’s or the Authorized
Service Center’s then current published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What you must provide:
Reasonable cooperation with the Brother
Representative in troubleshooting as they
diagnose the problem, provide access to this
Product at reasonable times and provide
adequate working space including heat, light,
ventilation, electric current and outlets for the
use of the Brother representative.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product.
Except for the repair as described above,
Brother shall not be liable for any direct,
indirect, incidental or consequential damages
or specific relief. Because some states do not
allow the exclusion or limitation of
consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR
ORAL,
WHETHER
EXPRESSED
BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
„ This Limited Warranty is the only warranty
that Brother is giving for this Product. It is
the final expression and the exclusive and
only statement of Brother’s obligations to
you. It replaces all other agreements and
understandings that you may have with
Brother or its representatives.
„ This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
„ This Limited Warranty (and Brother’s
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer
to this Product and your bill of sale date, (2)
describe the change to this warranty and
(3) agree to make that change.
© 2007 Brother International Corporation
v
BROTHER LASER PRINTER / MULTIFUNCTION CENTER® /
FAX ON-SITE WARRANTY
(Canada only)
For a limited on-site warranty of 1 year labour and parts from the date of purchase, Brother
International Corporation (Canada) Ltd. (“Brother”), or its authorized on-site service
providers, will repair or replace (at Brother’s sole discretion) this Laser Printer/MFC/Fax
machine free of charge if defective in material or workmanship. This warranty applies only to
products purchased and used in Canada. This limited Warranty does not include cleaning,
consumables (including, without limitation, toner cartridges and drum units, OPC belts, fixing
units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil
bottles) or damage caused by accident, neglect, misuse or improper installation or operation
or any damage caused from service, maintenance, modifications, or tampering by anyone
other than a Brother Authorized Service Representative, or if shipped out of the country. The
use of supplies or consumable items that are non-Brother products may void your warranty.
This limited warranty ceases when this machine is rented, sold, or otherwise disposed of.
Operation of the laser printer/MFC/Fax in excess of the specifications or with the Serial
Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be
the sole liability of the end-user/purchaser. The Laser Printer/MFC/Fax machine will be
serviced on-site. Canadian Proof of Purchase in the form of a Sales Receipt must be provided
if requested by the service personnel. In the event that geographical location does not permit
us to provide on-site service to you, Brother reserves the right to exchange your machine with
an equivalent or better one through a courier service.
When shipping or transporting your Laser Printer/MFC/Fax machine, please refer to your
Operation Manual for the proper packaging procedures. Failure to remove the Toner
Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during
shipping or transport will cause severe damage to the Laser Printer/MFC/Fax machine and
will void the Warranty.
Improper packaging may cause severe damage to the machine during shipping and will void
the warranty.
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING,
WITHOUT
LIMITATIONS,
ANY
IMPLIED
WARRANTIES
OF
MERCHANTABILITY OR FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT
THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized
Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty or
modify this warranty. The warranty states Brother’s entire liability and your exclusive remedy
against Brother for any failure of the Laser Printer/MFC/Fax machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this
Laser Printer/MFC/Fax machine shall be liable for any indirect, incidental, special,
consequential, exemplary, or punitive damages, including lost profits, arising from the use of
or inability to use the product, even if advised by the end user/purchaser of the possibility of
such damages. Since some Provinces do not allow the above limitation of liability, such
limitation, may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other
rights which vary from Province to Province.
Warranty Service is available at Brother Authorized
Service Centres throughout Canada.
For Technical Assistance or for the name and location
of your nearest Authorized Service Centre call 1-877-Brother.
Internet support: support@brother.ca or browse Brother’s Web Site www.brother.ca.
vi
Table of Contents
Section I
1
General
General information
2
Using the documentation ....................................................................................... 2
Symbols and conventions used in the documentation .................................... 2
Accessing the User’s Guides................................................................................. 2
Viewing documentation ................................................................................... 3
Accessing Brother support (for Windows®) ........................................................... 5
Control panel overview .......................................................................................... 6
Data LED indications ............................................................................................. 8
2
Loading paper and documents
9
Loading paper and envelopes ............................................................................... 9
Loading plain paper in the paper tray .............................................................. 9
Loading envelopes, labels, post cards or other print media in the
multi-purpose tray (MP tray) ......................................................................11
Acceptable paper and other media......................................................................12
Recommended paper ....................................................................................12
Type and size of paper ..................................................................................12
Handling and using special paper ................................................................. 14
Loading documents ............................................................................................. 18
Using the ADF (automatic document feeder) ................................................ 18
Using the scanner glass ................................................................................19
Unprintable area .................................................................................................. 20
Unprintable area for copies ...........................................................................20
Unprintable area when printing from a computer ..........................................20
3
General setup
21
Paper settings...................................................................................................... 21
Paper type .....................................................................................................21
Paper size...................................................................................................... 21
Tray use in copy mode ..................................................................................22
Tray use in print mode ................................................................................... 22
Volume settings ...................................................................................................22
Beeper volume ..............................................................................................22
Ecology features.................................................................................................. 23
Toner save.....................................................................................................23
Sleep time...................................................................................................... 23
LCD contrast........................................................................................................ 23
User Settings List................................................................................................. 23
vii
Section II Copy
4
Making copies
26
How to copy .........................................................................................................26
LCD display for Copy mode...........................................................................26
Making a single copy .....................................................................................26
Making multiple copies ..................................................................................26
Stop copying ..................................................................................................26
Copy options (temporary settings) .......................................................................27
Enlarging or reducing the image copied ........................................................27
Using the Options key ...................................................................................28
Improving copy quality ...................................................................................29
Sorting copies using the ADF ........................................................................29
Adjusting brightness, contrast and color........................................................30
Making N in 1 copies (page layout) ...............................................................31
Tray selection ................................................................................................32
Out of memory message .....................................................................................32
Section III Software
5
Software and network features
34
How to read the HTML User’s Guide ...................................................................34
For Windows®................................................................................................34
For Macintosh® ..............................................................................................34
Section IV Appendixes
A
Safety and legal
36
Choosing a location .............................................................................................36
To use the machine safely ...................................................................................37
Important information ...........................................................................................40
Federal Communications Commission (FCC) Declaration of Conformity
(USA only) .................................................................................................40
Industry Canada Compliance Statement (Canada only) ..............................41
Disconnect device .........................................................................................41
LAN connection ............................................................................................41
Laser safety ...................................................................................................41
FDA regulations .............................................................................................42
Important safety instructions..........................................................................42
Legal limitations for copying ................................................................................44
Trademarks..........................................................................................................45
viii
B
Option
46
Option .................................................................................................................. 46
Memory board...................................................................................................... 47
Installing extra memory ................................................................................. 47
C
Troubleshooting and routine maintenance
49
Troubleshooting ...................................................................................................49
If you are having difficulty with your machine ................................................ 49
Improving the print quality .............................................................................54
Error and maintenance messages....................................................................... 65
Document jams..............................................................................................69
Paper jams .................................................................................................... 70
Routine maintenance........................................................................................... 81
Cleaning the outside of the machine .............................................................81
Cleaning the scanner..................................................................................... 82
Cleaning the laser scanner windows .............................................................83
Cleaning the corona wires .............................................................................87
Cleaning the drum unit ..................................................................................90
Replacing the consumable items.........................................................................98
Replacing a toner cartridge .........................................................................101
Replacing the drum unit............................................................................... 106
Replacing the belt unit ................................................................................. 112
Replacing the waste toner box ....................................................................117
Packing and shipping the machine ....................................................................123
Repacking the machine ............................................................................... 124
Machine information ..........................................................................................130
Checking the serial number .........................................................................130
Checking the page counters........................................................................ 130
Checking the remaining life of parts ............................................................ 131
D
Menu and features
132
On-screen programming.................................................................................... 132
Menu table ...................................................................................................132
Memory storage........................................................................................... 132
Menu keys ......................................................................................................... 132
How to access the menu mode ................................................................... 133
Menu table ......................................................................................................... 134
Entering text ...................................................................................................... 140
ix
E
Specifications
142
General ..............................................................................................................142
Print media.........................................................................................................143
Copy ..................................................................................................................144
Scan...................................................................................................................145
Print ...................................................................................................................146
Interfaces ...........................................................................................................146
Computer requirements .....................................................................................147
Consumable items .............................................................................................148
Ethernet wired network ......................................................................................149
x
F
Glossary
150
G
Index
151
Section I
General
General information
Loading paper and documents
General setup
I
2
9
21
1
General information
Using the
documentation
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions
used in the documentation
The following symbols and conventions are
used throughout the documentation.
Bold
Bold style identifies keys on the
machine control panel or
computer screen.
Italics
Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
Warning icons tell you what to do to
avoid the risk of injury.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Caution icons tell you about
procedures you must follow to
prevent damaging the machine.
Incorrect setup icons alert you to
devices and operations that are not
compatible with the machine.
Note icons give useful tips.
2
Accessing the User’s
Guides
This User’s Guide does not contain all the
information about your machine. The
advanced features of the Printer, Network
and Scanner are explained in the Software
and Network User’s Guides that you can find
on the CD-ROM.
1
1
1
General information
Viewing documentation
Viewing documentation (Windows®)
To view the documentation, from the Start
menu, point to Brother, DCP-9040CN or
DCP-9042CDN from the program group, and
then click User’s Guides in HTML format.
If you have not installed the software, you can
find the documentation by following the
instructions below:
a
Turn on your PC.
Insert the Brother CD-ROM labeled
Windows® into your CD-ROM drive.
b
If the language selection screen
appears, click your language.
c
If the model name screen appears, click
your model name.The CD-ROM main
menu will appear.
1
1
e
Click the documentation you want to
read:
1
„ HTML documents (3 manuals):
HTML User’s Guide for stand-alone
operations, Software User’s Guide
and Network User’s Guide.
This format is recommended for
viewing on your computer.
„ PDF documents (4 manuals):
PDF User’s Guide for stand-alone
operations, Software User’s Guide,
Network User’s Guide and Quick
Setup Guide.
This format is recommended for
printing the manuals. Click to go to
the Brother Solutions Center, where
you can view or download the PDF
documents. (Internet access and
PDF Reader software are required.)
How to find scanning instructions
1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide:
1
„ Scanning a document using the TWAIN
driver in Chapter 2
If this window does not appear, use
Windows® Explorer to find and run the
start.exe program from the root directory
of the Brother CD-ROM.
d
Click Documentation.
„ Scanning a document using the WIA
driver (For Windows® XP/Windows
Vista®) in Chapter 2
„ Using ControlCenter3 in Chapter 3
„ Network Scanning in Chapter 4
ScanSoft™ PaperPort™ 11SE with
OCR How-to-Guides:
1
„ The complete ScanSoft™ PaperPort™
11SE with OCR How-to-Guides can be
viewed from the Help selection in the
ScanSoft™ PaperPort™ 11SE with OCR
application.
3
Chapter 1
Viewing documentation (Macintosh®)
1
How to find scanning instructions
a
Turn on your Macintosh®.
Insert the Brother CD-ROM labeled
Macintosh® into your CD-ROM drive.
There are several ways you can scan
documents. You can find the instructions as
follows:
b
The following window will appear.
Software User's Guide:
1
1
„ Scanning in Chapter 9
„ Using ControlCenter2 in Chapter 10
„ Network Scanning in Chapter 11
Presto!® PageManager ® User's Guide:
1
c
d
Double-click the Documentation icon.
e
Double-click the top page file to view the
User’s Guide, Software User’s Guide
and Network User’s Guide in HTML
format.
f
Click the documentation you want to
read.
If the language selection screen
appears, double-click your language.
„ User’s Guide
„ Software User’s Guide
„ Network User’s Guide
Note
The documents are also available in PDF
format (4 manuals):
PDF User’s Guide for stand-alone
operations, Software User’s Guide,
Network User’s Guide and Quick Setup
Guide.
The PDF format is recommended for
printing the manuals.
Double-click Brother Solutions Center
icon to go to the Brother Solutions Center,
where you can view or download the PDF
documents. (Internet access and PDF
Reader software are required.)
4
„ Instructions for scanning directly from
Presto!® PageManager® The complete
Presto!® PageManager® User’s Guide
can be viewed from the Help selection in
the Presto!® PageManager ® application.
General information
Accessing Brother
support
(for Windows®)
1
1
You can find all the contacts you will need, such
as Web support (Brother Solutions Center),
Customer Service and Brother Authorized
Service Centers in Brother numbers on page i
and on the Brother CD-ROM.
„ Click Brother Support on the main menu.
The following screen will appear:
„ To access our web site
(http://www.brother.com/) click
Brother Home Page.
„ To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
„ To access the USA Brother online
shopping mall
(http://www.brothermall.com/)for
additional product and service
information, click Brother Mall.com.
„ For the latest news and product support
information
(http://solutions.brother.com/), click
Brother Solutions Center.
„ To visit our web site for original/genuine
Brother supplies
(http://www.brother.com/original/), click
Supplies Information.
To return to the main page, click Back.
Or, if you have finished, click Exit.
5
Chapter 1
Control panel overview
1
DCP-9040CN and DCP-9042CDN have the same control keys.
1
6
2
3
4
5
1 Copy keys:
Options
Lets you temporarily change multiple copy
settings.
Enlarge/Reduce
Reduces or enlarges copies.
2 LCD
Displays messages to help you set up and
use your machine.
3 Data LED
The LED will flash depending on the
machine’s status.
4 Menu keys:
Menu
Lets you access the Menu to program
your settings in the machine.
Clear/Back
Deletes entered data or lets you cancel
the current setting.
OK
Lets you store your settings in the
machine.
d or c
Press to scroll backwards or forwards
through menu selections.
a or b
Press to scroll through the menus and
options.
5 Print keys:
Secure
You can print data saved in memory when
you enter your four-digit password. (For
details about using the Secure key, see
the Software User’s Guide on the
CD-ROM.)
Job Cancel
Cancels a programmed print job and
clears print data in machine’s memory.
6 Scan
Puts the machine in Scan mode. (For
details about scanning, see the Software
User’s Guide on the CD-ROM.)
6
General information
1
7
8
9
7 Numeric keys
Use to enter text.
8 Stop/Exit
Stops an operation or exits from a menu.
9 Start:
Color
Lets you start making copies in full color.
Black
Lets you start making copies in black &
white.
7
Chapter 1
Data LED indications
1
The Data LED (light emitting diode) will flash and turn on or off depending on the machine’s status.
LED
8
LED Status
Machine Status
Description
LED is off.
Ready Mode
The power switch is off or there is
no print data in the machine.
LED is on.
Data Remaining in Memory
Print data remains in the machine
memory.
LED is blinking.
Receiving Data
The machine is either receiving
data from the computer,
processing data in memory, or
print data.
2
Loading paper and documents
Loading paper and
envelopes
The machine can feed paper from the
standard paper tray or multi-purpose tray.
2
Loading plain paper in the
paper tray
2
2
a
When printing on plain paper 16 to 28 lb (60
to 105 g/m2) use the paper tray.
Unfold the output paper tray support
flap (1).
1
For printing on envelopes and other types of
print media use the MP tray (multi-purpose
tray).
When you put paper into the paper tray, note
the following:
„ If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
b
Pull the paper tray completely out of the
machine.
„ Before using paper that has holes in it,
such as organizer sheets, you must ‘fan’
the stack to avoid paper jams and
misfeeds.
9
2
Chapter 2
c
While pressing the green paper-guide
release lever (1), slide the paper guides
to fit the paper size. Make sure that the
guides are firmly in the slots.
1
d
Fan the stack of paper well to avoid
paper feeding problems.
e
Put the paper into the paper tray with the
top edge of the paper in first and the
print side face down.
Make sure that the paper is flat in the
tray and below the maximum paper
mark (1).
1
10
f
Push the paper tray firmly back into the
machine.
Loading paper and documents
Loading envelopes, labels,
post cards or other print
media in the multi-purpose
tray (MP tray)
c
Pull out the MP tray support flap (1).
2
2
You can load up to 3 envelopes or special
print media in the MP tray or up to 50 sheets
of plain paper. Use this tray to print or copy on
thick paper, envelopes, labels or post cards.
Before loading, press the corners and sides
of the envelopes to make them as flat as
possible.
a
1
d
Put up to 3 envelopes, thick paper,
labels or post cards in the MP tray with
the top edge first and the print side face
up.
Unfold the output paper tray support
flap (1).
1
b
Open the MP tray and lower it gently.
11
Chapter 2
Acceptable paper and
other media
Recommended paper
To get the best print quality, we suggest using
the following paper.
Paper Type
Item
Plain paper
Xerox 4200DP 20 lb
Hammermill Laser Paper
(24 lb=90 g/m2)
(Xerox Premier 80 g/m 2)
(Xerox Business 80 g/m 2)
Recycled paper
(Xerox Recycled Supreme)
Labels
Avery laser label #5160
(Avery laser label L7163)
Envelopes
Columbian #138 (COM10)
Print quality may vary according to the type of
paper you are using.
You can use the following types of media:
plain paper, labels or envelopes.
For best results, follow the steps below:
„ Use paper made for plain paper copying.
„ Use paper that is 20 to 24 lb (75 to
90 g/m2).
„ Use labels which are designed for use in
laser printers.
„ Avoid touching the printed surface of the
paper immediately after printing.
„ Use long grain paper with a neutral Ph
value, and a moisture content of approx
5%.
CAUTION
DO NOT load envelopes, labels or thick
paper (more than 28 lb or 105 g/m2) into the
paper tray. It may cause paper jams.
12
Type and size of paper
2
2
2
The machine loads paper from the installed
standard paper tray or multi-purpose tray.
Standard paper tray
2
Since the standard paper tray is a universal
type, you can use any of the paper sizes (one
paper type and size at a time) listed in the
table in Paper capacity of the paper
trays on page 13. The standard paper tray
can hold up to 250 sheets of Letter/A4, legal
and folio size paper (20 lb or 80 g/m2). Paper
can be loaded up to the maximum paper mark
on the sliding paper width guide.
Multi-purpose tray (MP tray)
The MP tray can hold up to 50 sheets of
paper (20 lb or 80 g/m2) or up to 3 envelopes.
Paper can be loaded up to the maximum
paper mark on the sliding paper width guide.
2
Loading paper and documents
The names for the paper trays in the printer driver and this Guide are as follows:
Tray
Name
Standard paper tray
Tray 1
Multi-purpose tray
MP tray
2
Paper capacity of the paper trays
Paper Tray
(Tray #1)
Multi-purpose tray
(MP tray)
2
Paper size
Paper types
No. of sheets
A4, Letter, Legal,
Executive, A5, A6, B5,
Plain paper, Thin paper
and Recycled paper
up to 250
Plain paper, Thin paper,
Thick paper, Recycled
paper, Bond paper,
Envelope, Post card and
Labels
up to 50 (plain paper)
B6 and Folio
1
Width: 2.75 to 8.5 in.
(69.9 to 215.9 mm)
Length: 4.57 to 16.0 in.
(116.0 to 406.4 mm)
1
2
[20 lb (80 g/m2)]
[20 lb (80 g/m2)]
up to 3 (envelopes)
Folio size is 8 in. × 13 in.
Recommended paper specifications
2
The following paper specifications are
suitable for this machine.
Basis weight (lb (g/m2))
20-24 (75-90)
Thickness (µm)
80-110
Roughness (sec.)
Higher than 20
Stiffness (cm 3/100)
90-150
Grain direction
Long grain
Volume resistivity (ohm)
10e9-10e11
Surface resistivity (ohm-cm)
10e9-10e12
Filler
CaCO3 (Neutral)
Ash content (wt%)
Below 23
Brightness (%)
Higher than 80
Opacity (%)
Higher than 85
13
Chapter 2
Handling and using special
paper
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Types of paper to avoid
2
CAUTION
Some types of paper may not perform well
or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
Some important guidelines when selecting
paper are:
„ Do not use inkjet paper because it may
cause a paper jam or damage your
machine.
„ Your supplier should be informed that the
paper or envelopes will be used in a color
laser machine.
„ Preprinted paper must use inks that can
withstand the temperature of the
machine’s fusing process (392 degrees
Fahrenheit or 200 degrees centigrade for
a period of 0.1 seconds).
„ If you have selected a cotton bond paper,
paper having a rough surface, such as
cockle or laid finished paper or paper that
is wrinkled or puckered, the paper may
exhibit degraded performance.
14
1
1
1
0.08 in. (2 mm) or greater
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine.
This damage is not covered under any
Brother warranty or service agreement.
2
Loading paper and documents
Envelopes
2
Most envelopes will be suitable for your
machine. However, some envelopes will
have feed and print-quality problems
because of the way they have been made. A
suitable envelope should have edges with
straight, well-creased folds and the leading
edge should not be thicker than two pieces of
paper. The envelope should lie flat and not be
of baggy or flimsy construction. You should
buy quality envelopes from a supplier who
understands that you will be using the
envelopes in a laser machine.
Envelopes can only be fed from the MP tray.
Before you put envelopes in the tray, check
the following:
„ Envelopes should have a lengthwise
sealing flap.
„ The sealing flaps should be folded crisply
and correctly (irregularly cut or folded
envelopes may cause paper jams).
„ Envelopes should consist of two layers of
paper in the area circled in figure below.
Note
• Before you print envelopes, you must ‘fan’
the stack to avoid paper jams and
misfeeds.
• Before you print a lot of envelopes, test
one to make sure that the print results are
what you want.
• Envelope joints that are sealed by the
manufacturer should be secure.
• DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
• For proper printing, you must choose the
same paper or envelope size from your
software application as the size of paper
or envelopes you load in the tray and set
in Paper settings on page 21.
• DO NOT print envelopes using duplex
printing.
• We recommend that you do not print
within 0.6 in. (15 mm) of the edges of the
envelopes.
• See Acceptable paper and other
media on page 12.
1
1
1
Feeding direction
15
2
Chapter 2
Types of envelopes to avoid
2
CAUTION
DO NOT use envelopes:
• with sealing flaps that have not been
folded at purchase
• with sealing flaps as shown in the figure
below
• that are damaged, curled, wrinkled or an
unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie strings
• with self-adhesive closures
• that are of a baggy construction
• with each side folded as shown in the
figure below
• that are not sharply creased
• that are embossed (have raised writing
on them)
• that were previously printed by a laser
machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs more
than the paper weight specifications for
the machine
• with edges that are not straight or
consistently square
• with windows, holes, cut-outs or
perforations
• with glue on surface as shown in the
figure below
• with double flaps as shown in the figure
below
16
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage is not covered
under any Brother warranty or service
agreement.
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
Loading paper and documents
Labels
2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the belt unit or rollers and cause jams
and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
2
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
Label sheets should not exceed the paper
weight specifications described in this User’s
Guide. Labels exceeding this specification
may not feed or print properly and may cause
damage to your machine.
Labels can be fed from the MP tray only.
Types of labels to avoid
2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
CAUTION
Avoid feeding labels with the carrier sheet
exposed because your machine will be
damaged.
17
Chapter 2
Loading documents
You can make copies, and scan from the ADF
(automatic document feeder) and from the
scanner glass.
Using the ADF (automatic
document feeder)
c
Place your document, face up top edge
first, in the ADF until you feel it touch the
feed roller. The LCD will show
ADF Ready.
d
Adjust the paper guides to fit the width of
your document.
2
2
The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard 20 lb
(80 g/m2) paper and always fan the pages
before putting them in the ADF.
Make sure documents written with ink are
completely dry.
CAUTION
CAUTION
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.
DO NOT use paper that is curled, wrinkled,
folded, ripped, stapled, paper-clipped,
pasted or taped.
DO NOT use cardboard, newspaper or
fabric.
a
Unfold the ADF document output
support flap (1) and the ADF support
flap (2).
2
1
b
18
Fan the pages well.
To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
To scan non-standard documents see
Using the scanner glass on page 19.
Loading paper and documents
Using the scanner glass
You can use the scanner glass to scan or
copy the pages of a book or one page at a
time. Documents can be up to 8.5 inches
wide and up to 11.7 inches long (215.9 mm
wide to 297 mm long).
2
CAUTION
If the document is a book or is thick,
DO NOT slam the cover or press on it.
2
To use the scanner glass, the ADF must be
empty.
a
b
Lift the document cover.
c
Close the document cover.
Using the document guidelines on the
left, center the document face down on
the scanner glass.
19
Chapter 2
Unprintable area
2
Unprintable area for copies
The printable area of your machine begins at
approximately 0.16 in. (4 mm) from the top
and bottom and 0.12 in. (3 mm) from both
sides of the paper.
2
2
Unprintable area when
printing from a computer
When using the default driver the printable
area is smaller than the paper size, as shown
below.
Portrait
2
2
2
1
1
1
1
1
0.16 in. (4.23 mm)
1
0.16 in. (4 mm)
2
0.16 in. (4.23 mm)
2
0.12 in. (3 mm)
Landscape
Note
2
This unprintable area shown above is for a
single copy or a 1 in 1 copy using Letter
size paper. The unprintable area changes
with the paper size.
2
1
1
1
0.16 in. (4.23 mm)
2
0.16 in. (4.23 mm)
Note
The unprintable area shown above is for
Letter size paper. The unprintable area
changes with the paper size.
20
2
3
General setup
Paper settings
Paper type
Set up the machine for the type of paper you
are using. This will give you the best print
quality.
a
Do one of the following:
„ To set the paper type for the
MP Tray press Menu, 1, 1, 1.
3
3
3
Paper size
You can use nine sizes of paper for copying:
Letter, Legal, Executive, A4, A5, A6, B5, B6
and Folio.
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document on the page.
a
„ To set the paper size for Tray#1
press Menu, 1, 2, 2.
Paper Type
1.MP Tray
c
Press a or b to choose Thin, Plain or
Recycled Paper for Tray#1.
Choose Thin, Plain, Thick,
Thicker or Recycled Paper for
MP Tray.
Press OK.
Press Stop/Exit.
Do one of the following:
„ To set the paper size for the
MP Tray press Menu, 1, 2, 1.
„ To set the paper type for Tray#1
press Menu, 1, 1, 2.
b
3
Paper Size
1.MP Tray
b
Press a or b to choose A4, Letter,
Legal, Executive, A5, A6, B5, B6,
Folio or Any.
Press OK.
c
Press Stop/Exit.
Note
• Any (size) appears only when you choose
the MP tray (Menu, 1, 2, 1).
• If you choose Any for the MP Tray Paper
Size: You must choose MP Only for the
Tray Use setting.
• You cannot use the Any Paper Size
selection for the MP tray when making N
in 1 copies. You must choose one of the
other available Paper Size selections for
the MP tray.
21
3
Chapter 3
Tray use in copy mode
3
Tray use in print mode
You can change the priority tray that the
machine will use for printing copies.
You can change the default tray the machine
will use for printing from your computer.
When you choose Tray#1 Only or
MP Only, the machine pulls the paper only
from that tray. If the selected tray is out of
paper, No Paper will appear on the LCD.
Insert the paper in the empty tray.
a
Press Menu, 1, 5, 1.
Tray Use
1.Copy
b
c
Press a or b to choose Tray#1 Only,
MP Only, MP>T1 or T1>MP.
Press OK.
Press Stop/Exit.
Note
• When loading the documents in the ADF
and MP>T1 or T1>MP is selected, the
machine looks for the tray with the most
suitable paper and pulls paper from that
tray. If no tray has suitable paper, the
machine pulls paper from the higher
priority tray.
• When using the scanner glass, your
document is copied from the higher
priority tray even if more suitable paper is
in another paper tray.
Press Menu, 1, 5, 2.
Tray Use
2.Print
b
Press a or b to choose Tray#1 Only,
MP Only, MP>T1 or T1>MP.
Press OK.
c
Press Stop/Exit.
To change the tray setting follow the
instructions below:
a
Note
• The setting in the printer driver will take
priority over the setting made on the
control panel.
• If the control panel is set to Tray#1 Only
or MP Only and you choose Auto Select
in the printer driver, the machine pulls the
paper from that tray.
Volume settings
Beeper volume
When the beeper is on, the machine will beep
when you press a key or make a mistake. You
can choose a range of volume levels, from
High to Off.
a
Press Menu, 1, 3.
General Setup
3.Beeper
22
3
b
Press a or b to choose Off, Low, Med or
High.
Press OK.
c
Press Stop/Exit.
3
3
General setup
Ecology features
Toner save
3
3
LCD contrast
You can change the contrast to make the
LCD look lighter or darker.
You can save toner using this feature. When
you set toner save to On, print appears
lighter. The default setting is Off.
a
a
b
Press a to make the LCD darker. Or,
press b to make the LCD lighter.
Press OK.
Press Stop/Exit.
Press Menu, 1, 6.
General Setup
6.LCD Contrast
Press Menu, 1, 4, 1.
Ecology
1.Toner Save
b
Press a or b to choose On (or Off).
Press OK.
c
c
Press Stop/Exit.
User Settings List
Note
Setting the sleep time reduces power
consumption by turning off the fuser while the
machine is idle.
You can choose how long the machine must
be idle (from 000 to 240 minutes) before it
goes into sleep mode. When the machine
receives computer data or makes a copy, the
timer will be reset. The default setting is 005
minutes.
3
3
You can print a list of the settings you
programmed including the network
configuration.
We do not recommend Toner Save for
printing Photo or Gray Scale images.
Sleep time
3
a
Press Menu, 5, 3.
3
Machine Info.
3.User Settings
b
c
Press Black Start or Color Start.
Press Stop/Exit.
While the machine is in sleep mode the LCD
will display Sleep. When printing or copying
in sleep mode, there will be a short delay
while the fuser warms up.
a
Press Menu 1, 4, 2.
Ecology
2.Sleep Time
b
Enter the length of time the machine is
idle before entering sleep mode (000 to
240).
Press OK.
c
Press Stop/Exit.
23
Chapter 3
24
Section II
Copy
Making copies
II
26
4
Making copies
How to copy
4
LCD display for Copy mode
4
4
Making a single copy
a
b
Load your document.
Press Black Start or Color Start.
Making multiple copies
1
2
3
4
1
Stack/Sort
2
Copy ratio and Copy layout
3
Contrast
4
Quality
5
Number of copies
5
4
a
b
Load your document.
c
Press Black Start or Color Start.
4
Use the numeric keys to enter the
number of copies (up to 99).
Note
(To sort your copies, see Sorting copies
using the ADF on page 29.)
If the LCD shows “Please wait” and the
machine stops copying while you are
making multiple copies, please wait for 30
to 40 seconds until the machine finishes
the color registration and cleaning
process of the belt unit.
Stop copying
To stop copying, press Stop/Exit.
26
4
Making copies
Copy options
(temporary settings)
d
Do one of the following:
„ Press a or b to choose the
enlargement or reduction ratio you
want.
4
When you want to quickly change the copy
settings temporarily for the next copy, use the
temporary Copy keys. You can use different
combinations.
Press OK.
„ Press a or b to choose
Custom(25-400%).
Press OK.
Use the numeric keys to enter an
enlargement or reduction ratio from
25% to 400%. (For example, press
5 3 to enter 53%.)
The machine returns to its default settings
one minute after copying.
Enlarging or reducing the
image copied
You can choose the following enlargement or
reduction ratios:
Press
Press OK.
e
4
Press Black Start or Color Start.
Note
Page Layout Options 2 in 1(P), 2 in 1(L), 4
in 1(P) or 4 in 1(L) are not available with
Enlarge/Reduce.
100%*
104% EXEiLTR
141% A5iA4
200%
Custom(25-400%)
50%
70% A4iA5
78% LGLiLTR
83% LGLiA4
85% LTRiEXE
91% Full Page
94% A4iLTR
97% LTRiA4
Custom(25-400%) allows you to enter a
ratio from 25% to 400%.
To enlarge or reduce the next copy follow the
instructions below:
a
b
Load your document.
c
Press Enlarge/Reduce.
Use the numeric keys to enter the
number of copies (up to 99).
27
4
Chapter 4
Using the Options key
4
Use the Options key to quickly set the following copy settings temporarily for the next copy.
Press
Menu selections
Options
Press a or b, then Press OK
Press a or b, then Press OK
Quality
Auto*
Page
29
Text
Photo
Stack/Sort
Stack*
(appears when the document is in
the ADF)
Sort
Brightness
b -nnonn+ a*
29
30
b -nnnon+ a
b -nnnno+ a
b -onnnn+ a
b -nonnn+ a
Contrast
b -nnonn+ a*
30
b -nnnon+ a
b -nnnno+ a
b -onnnn+ a
b -nonnn+ a
Page Layout
Off(1 in 1)*
31
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
Tray Select
MP>T1*
T1>MP
#1(XXX) 1
MP(XXX) 1
1
28
“XXX” is the paper size.
32
Making copies
Improving copy quality
4
You can choose from a range of quality
settings. The default setting is Auto.
„ Auto
Sorting copies using the ADF
You can sort multiple copies. Pages will be
stacked in the order 1 2 3, 1 2 3, 1 2 3, and so
on.
a
b
Load your document in the ADF.
c
Press Options. Press a or b to choose
Stack/Sort.
Press OK.
Suitable for copying photographs.
d
To temporarily change the quality setting,
follow the steps below:
Press a or b to choose Sort.
Press OK.
e
Press Black Start or Color Start.
Auto is the recommended mode for
ordinary printouts. Suitable for documents
that contain both text and photographs.
„ Text
Suitable for documents containing only
text.
„ Photo
a
b
Load your document.
c
Press Options. Press a or b to choose
Quality.
Press OK.
d
Press a or b to choose Auto, Text or
Photo.
Press OK.
e
Press Black Start or Color Start.
4
Use the numeric keys to enter the
number of copies (up to 99).
Use the numeric keys to enter the
number of copies (up to 99).
To change the default setting, follow the
steps below:
a
Press Menu, 2, 1.
Copy
1.Quality
b
Press a or b to choose the copy quality.
Press OK.
c
Press Stop/Exit.
29
4
Chapter 4
Adjusting brightness,
contrast and color
Brightness
c
Press Options.
Press a or b to choose Contrast.
Press OK.
d
Press a or b to increase or decrease the
contrast.
Press OK.
e
Press Black Start or Color Start.
4
4
Adjust the copy brightness to make copies
darker or lighter.
To temporarily change the copy brightness
setting, follow the steps below:
To change the default setting follow the steps
below:
a
b
Load your document.
c
Press Options.
Press a or b to choose Brightness.
Press OK.
b
Press a or b to increase or decrease the
contrast.
Press OK.
d
Press a to make a lighter copy or press
b to make a darker copy.
Press OK.
c
Press Stop/Exit.
e
a
Use the numeric keys to enter the
number of copies (up to 99).
Copy
3.Contrast
Color saturation
You can change the default setting for color
saturation.
Press Black Start or Color Start.
To change the default setting follow the steps
below:
a
To change the default setting follow the steps
below:
Press Menu, 2, 2.
a
Copy
2.Brightness
b
Press a to make a lighter copy or press
b to make a darker copy.
Press OK.
c
Press Stop/Exit.
Contrast
Adjust the contrast to help an image look
sharper and more vivid.
To temporarily change the contrast setting,
follow the steps below:
a
b
30
Load your document.
Use the numeric keys to enter the
number of copies (up to 99).
Press Menu, 2, 3.
Press Menu, 2, 4.
Copy
4.Color Adjust
b
Press a or b to choose 1.Red, 2.Green
or 3.Blue.
Press OK.
c
Press a or b to increase or decrease the
color saturation.
Press OK.
d
Return to b to choose the next color. Or
press Stop/Exit.
4
4
Making copies
Making N in 1 copies
(page layout)
If you are copying from the ADF:
4
You can reduce the amount of paper used
when copying by using the N in 1 copy feature.
This allows you to copy two or four pages onto
one page, which lets you save paper.
4
Insert your document face up in the direction
shown below:
„ 2 in 1 (P)
„ 2 in 1 (L)
Important
4
„ Please make sure the paper size is set to
Letter, A4, Legal or Folio.
„ (P) means Portrait and (L) means
Landscape.
4
„ 4 in 1 (P)
„ You cannot use the Enlarge/Reduce
setting with the N in 1 feature.
a
b
Load your document.
c
Press Options.
Press a or b to choose Page Layout.
Press OK.
d
e
f
„ 4 in 1 (L)
Use the numeric keys to enter the
number of copies (up to 99).
Press
2 in
4 in
Press
a or b to choose 2 in 1 (P),
1 (L), 4 in 1 (P),
1 (L) or Off(1 in 1).
OK.
Press Black Start or Color Start to
scan the page.
If you placed the document in the ADF,
the machine scans the pages and starts
printing.
If you are using the scanner glass, go
to f.
After the machine scans the page,
press 1 to scan the next page.
If you are copying from the scanner
glass:
4
Insert your document face down in the
direction shown below:
„ 2 in 1 (P)
„ 2 in 1 (L)
„ 4 in 1 (P)
Next Page?
1.Yes 2.No
g
Place the next page on the scanner glass.
Press OK.
Repeat f and g for each page of the
layout.
h
After all the pages have been scanned,
press 2 in f to finish.
„ 4 in 1 (L)
31
Chapter 4
Tray selection
4
You can change the tray use only for the next
copy.
a
b
Load your document.
c
Press Options.
Press a or b to choose Tray Select.
Press OK.
d
Press a or b to choose MP>T1, T1>MP,
#1(XXX) 1 and MP(XXX) 1.
Press OK.
e
Press Black Start or Color Start.
Use the numeric keys to enter the
number of copies (up to 99).
Choose
Tray Select
MP>T1
T1>MP
#1(XXX) 1
MP(XXX) 1
1
XXX is the paper size you set in Menu, 1, 2.
Note
To change the default setting for Tray
Select, see Tray use in copy
mode on page 22.
32
Out of memory
message
If the memory becomes full while you are
making copies, the LCD message will guide
you through the next step.
If you get an Out of Memory message
while scanning a subsequent page, you will
have the option to press Black Start or
Color Start to copy the pages scanned so
far, or to press Stop/Exit to cancel the
operation.
If you run out of memory, you can add it. See
Memory board on page 47.
4
Section III
Software
Software and network features
III
34
5
Software and network features
The User’s Guide on the CD-ROM includes
the Software User’s Guide and Network
User’s Guide for features available when
connected to a computer (for example,
printing and scanning). These guides have
easy to use links that, when clicked, will take
you directly to a particular section.
b
Click on the manual you want (SOFTWARE
USER’S GUIDE, NETWORK USER’S GUIDE
or USER’S GUIDE) from the top menu.
c
Click the heading you would like to view
from the list at the left of the window.
5
You can find information on these features:
„ Printing
„ Scanning
„ ControlCenter3 (for Windows®)
„ ControlCenter2 (for
Macintosh®)
„ Network Printing
„ Network Scanning
Note
See Accessing the User’s
Guides on page 2.
How to read the HTML
User’s Guide
For Macintosh®
This is a quick reference for using the HTML
User’s Guide.
For Windows®
Note
If you have not installed the software, see
Viewing documentation
(Windows®) on page 3.
a
34
From the Start menu, point to Brother,
DCP-9040CN or DCP-9042CDN from
the programs group, then click User’s
Guides in HTML format.
a
Make sure your Macintosh® is turned
on. Insert the Brother CD-ROM into your
CD-ROM drive.
b
c
Double-click the Documentation icon.
d
Click on the manual you want
(SOFTWARE USER’S GUIDE,
NETWORK USER’S GUIDE or USER’S
GUIDE) in the top menu, and then click
the heading you would like to read from
the list at the left of the window.
5
5
Double-click your language folder, and
then double-click the top page file.
5
Section IV
Appendixes
Safety and legal
Option
Troubleshooting and routine maintenance
Menu and features
Specifications
Glossary
IV
36
46
49
132
142
150
A
Safety and legal
Choosing a location
Place your machine on a flat, stable surface that is free of vibration and shocks. Put the machine
near a standard, grounded AC power outlet. Choose a location where the temperature remains
between 50° F and 90.5° F (10° C and 32.5° C) and the humidity is between 20% to 80% (without
condensation).
CAUTION
Avoid placing your machine in a high-traffic area.
DO NOT place the machine near heaters, air conditioners, refrigerators, water, chemicals or
devices that contain magnets or generate magnetic fields.
DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive
gasses, moisture, or dust.
DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic
timers.
Disruption of power can wipe out information in the machine’s memory.
DO NOT connect your machine to an AC power outlet on the same circuit as large appliances
or other equipment that might disrupt the power supply.
DO NOT put objects on top of the machine.
36
A
A
Safety and legal
To use the machine safely
A
Please keep these instructions for later reference and read them before attempting any
maintenance.
WARNING
There are high voltage electrodes inside the
machine. Before you clean the inside of the
machine, make sure you have unplugged the
power cord from the AC power outlet.
DO NOT use flammable substances, any type of
spray, or an organic solvent/liquid that contains
alcohol or ammonia to clean the inside or outside
of the machine.
Refer to Routine maintenance on page 81 for how
to clean the machine.
A
DO NOT handle the plug with wet hands. Doing
this might cause an electrical shock.
Always make sure the plug is fully inserted.
After you have just used the machine, some
internal parts of the machine will be extremely hot.
When you open the front or back cover of the
machine, DO NOT touch the shaded parts shown
in the illustration.
The fuser unit is marked with a caution label.
Please DO NOT remove or damage the label.
37
To prevent injuries, be careful not to put your
hands on the edge of the machine under the
document cover as shown in the illustration.
To prevent injuries, be careful not to put your
fingers in the area shown in the illustrations.
DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner
dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the
toner dust with a dry, lint-free cloth and dispose of it according to local regulations.
When you move the machine, grasp the side hand
holds that are located at the bottom of the
machine. DO NOT carry the machine by holding
scanner unit.
To prevent injuries when moving or lifting this
machine, make sure to use at least two people.
This product must be installed near an AC power outlet that is easily accessible. In case of
an emergency, you must disconnect the power cord from the AC power outlet to shut off the
power completely.
38
Safety and legal
CAUTION
Lightning and power surges can damage this product! We recommend that you use a quality
surge protection device on the AC power line or unplug the cords during a lightning storm.
WARNING
IMPORTANT SAFETY INSTRUCTIONS
When using your equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to people, including the following:
1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink,
washing machine, or in a wet basement or near a swimming pool.
2 Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightning.
3 DO NOT use this product to report a gas leak in the vicinity of the leak.
4 Use only the power cord provided with the machine.
SAVE THESE INSTRUCTIONS
39
A
Important information
Federal Communications Commission (FCC) Declaration of
Conformity (USA only)
Responsible Party:
A
A
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
declares, that the products
Product Name: DCP-9040CN and DCP-9042CDN
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
„ Reorient or relocate the receiving antenna.
„ Increase the separation between the equipment and receiver.
„ Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
„ Call the dealer or an experienced radio/TV technician for help.
Important
A
Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s
authority to operate the equipment.
Important—about the interface cable
A shielded interface cable should be used to ensure compliance with the limits for a Class B digital
device.
40
A
Safety and legal
Industry Canada Compliance Statement (Canada only)
A
This Class B digital apparatus complies with Canadian ICES–003.
Cet appareil numérique de la classe B est conforme à la norme NMB–003 du Canada.
Disconnect device
A
This product must be installed near an electrical jack that is easily accessible. In case of
emergencies, you must disconnect the power cord from the electrical jack to shut off power
completely.
LAN connection
A
CAUTION
A
DO NOT connect this product to a LAN connection that is subject to over-voltages.
Laser safety
A
This equipment is certified as a Class 1 laser product as defined in IEC 60825-1+A2: 2001
specifications under the U.S. Department of Health and Human Services (DHHS) Radiation
Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This
means that the equipment does not produce hazardous laser radiation.
Since radiation emitted inside the equipment is completely confined within protective housings
and external covers, the laser beam cannot escape from the machine during any phase of user
operation.
41
FDA regulations
A
U.S. Food and Drug Administration (FDA) has implemented regulations for laser products
manufactured on and after August 2, 1976. Compliance is mandatory for products marketed in the
United States. The following label on the back of the machine indicates compliance with the FDA
regulations and must be attached to laser products marketed in the United States.
Manufactured:
BROTHER TECHNOLOGY (SHENZHEN) LTD.
NO6 Gold Garden Ind., Nanling Buji, Longgang, Shenzhen, China.
This product complies with FDA performance standards for laser products except for deviations pursuant
to Laser Notice No. 50, dated July 26, 2001.
WARNING
Use of controls, adjustments or performance of procedures other than those specified in this
manual may result in hazardous invisible radiation exposure.
Internal laser radiation
Max. Radiation Power: 30 mW
Wave Length: 780 – 800 nm
Laser Class: Class 3B
Important safety instructions
1 Read all of these instructions.
2 Save them for later reference.
3 Follow all warnings and instructions marked on the product.
4 Unplug this product from the wall outlet before cleaning the inside of the machine. DO NOT
use liquid or aerosol cleaners. Use a dry cloth for cleaning.
5 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing
serious damage to the product.
6 Slots and openings in the cabinet at the back or bottom are provided for ventilation. To ensure
reliable operation of the product and to protect it from overheating, these openings must not
be blocked or covered. The openings should never be blocked by placing the product on a bed,
sofa, rug, or other similar surface. This product should never be placed near or over a radiator
or heater. This product should never be placed in a built-in installation unless proper ventilation
is provided.
7 This product should be connected to an AC power source within the range indicated on the
rating label. DO NOT connect it to a DC power source. If you are not sure, contact a qualified
electrician.
42
A
Safety and legal
8 This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded
power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call
your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded
plug.
9 Use only the power cord supplied with this machine.
10 DO NOT allow anything to rest on the power cord. DO NOT place this product where people
can walk on the cord.
11 If an extension cord is used with this product, make sure that the total ampere ratings on the
products plugged into the extension cord do not exceed the extension cord ampere rating.
Also, make sure that the total of all products plugged into the AC power outlet does not exceed
15 amperes (US only).
12 DO NOT place anything in front of the machine that will block printed pages.
13 Wait until pages have exited the machine before picking them up.
14 Never push objects of any kind into this product through cabinet slots, since they may touch
dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never
spill liquid of any kind on the product. DO NOT attempt to service this product yourself because
opening or removing covers may expose you to dangerous voltage points and other risks and
may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the
location of your nearest Brother Authorized Service Center, please call
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER
15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized
Service Personnel under the following conditions:
„ When the power cord is damaged or frayed.
„ If liquid has been spilled into the product.
„ If the product has been exposed to rain or water.
„ If the product does not operate normally when the operating instructions are followed.
Adjust only those controls that are covered by the operating instructions. Improper
adjustment of other controls may result in damage and will often require extensive work by
a qualified technician to restore the product to normal operation.
„ If the product has been dropped or the cabinet has been damaged.
„ If the product exhibits a distinct change in performance, indicating a need for service.
16 To protect your product against power surges, we recommend the use of a power protection
device (Surge Protector).
17 To reduce the risk of fire, electric shock and injury to people, note the following:
„ DO NOT use this product near appliances that use water, a swimming pool or in a wet
basement.
„ DO NOT use the machine during an electrical storm (there is the remote possibility of an
electrical shock).
43
A
Legal limitations for copying
Color reproductions of certain documents are illegal and many result in either criminal or civil
liability. This memorandum is intended to be a guide rather than a complete listing of every
possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular
questionable documents.
The following documents issued by the United States/Canadian Government or any of its
Agencies may not be copied:
„ Money
„ Bonds or other certificates of indebtedness
„ Certificates of Deposit
„ Internal Revenue Stamps (canceled or uncanceled)
„ Selective Service or draft papers
„ Passports
„ United States/Canadian Postage Stamps (canceled or uncanceled)
„ Food Stamps
„ Immigration Papers
„ Checks or drafts drawn by Governmental agencies
„ Identifying badges or insignias
Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use’.
Multiple copies would indicate improper use.
Works of art should be considered the equivalent of copyrighted works.
Licenses and Certificates of Title to motor vehicles may not be copied under certain
state/provincial laws.
44
A
Safety and legal
Trademarks
A
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in
the U.S. and other countries.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United
States and/or other countries.
Macintosh and TrueType are registered trademarks of Apple Inc.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems
Incorporated.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun
Microsystems, Inc. in the United States and other countries.
Each company whose software title is mentioned in this manual has a Software License
Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s Guide, the Software User’s
Guide, and the Network User’s Guide are registered trademarks of their respective
companies.
45
A
B
Option
Option
This machine has the following optional accessory. You can increase the capabilities of the
machine with this item.
DIMM memory
46
B
B
Option
Memory board
This machine has 64 MB of standard memory
and one slot for optional memory expansion.
You can expand the memory up to 576 MB by
installing dual in-line memory modules
(SO-DIMMs). When you add the optional
memory, it increases the performance for
both copy and print operations.
B
Installing extra memory
B
a
b
Turn off the machine’s power switch.
c
Remove the DIMM covers (1 and 2).
Disconnect the interface cable from the
machine, and then unplug the power
cord from the AC power outlet.
2
In general, the machine uses industrystandard SO-DIMM with the following
specifications:
Type: 144 pin and 64 bit output
1
CAS latency: 2
Clock frequency: 100 MHz or more
Capacity: 64 MB, 128 MB, 256 MB or
512 MB
B
Height: 1.25 in. (31.75 mm)
Dram Type: SDRAM 2 Bank
You can install the following SO-DIMM:
SDRAM SO-DIMM 144 pin
Capacity: 64 MB, 128 MB, 256 MB or
512 MB
The following web sites sell memory
modules:
http://www.crucial.com/
http://www.kingston.com/
http://www.goldenram.com/
http://www.buffalo-technology.com/
d
Unpack the DIMM and hold it by its
edges.
CAUTION
To prevent damage to the machine from
static electricity, DO NOT touch the
memory chips or the board surface.
Note
• There might be some SO-DIMMs that will
not work with the machine.
• For more information, call Brother
Customer Service.
47
e
Hold the DIMM by the edges and align
the notches in the DIMM with the
protrusions in the slot. Insert the DIMM
diagonally (1), then tilt it toward the
interface board until it clicks into
place (2).
1
f
2
Put the DIMM covers (2 and 1) back on.
2
1
g
Plug the machine’s power cord back into
the AC power outlet first, and then
connect the interface cable.
h
Turn on the machine’s power switch.
Note
To make sure that you have installed the
SO-DIMM properly, you can print the User
Settings List that shows the current memory
size. (See User Settings List on page 23.)
48
C
Troubleshooting and routine
maintenance
C
Troubleshooting
C
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you are having difficulty with your machine
C
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/.
Copy quality difficulties
C
Difficulties
Suggestions
Vertical black lines appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or one of the corona wires for printing is dirty. (See Cleaning the
scanner on page 82 and Cleaning the corona wires on page 87.)
Printing difficulties
Difficulties
No printout.
Suggestions
„ Check that the machine is plugged in and the power switch is turned on.
„ Check that the toner cartridges and drum unit are installed properly. (See
Replacing the drum unit on page 106.)
„ Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
„ Check that the correct printer driver has been installed and chosen.
„ Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 65.)
„ Check that the machine is online:
®
(For Windows Vista )
Click the Start button, Control Panel, Hardware and Sound, and then
Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer
Offline is unchecked.
®
®
(For Windows XP and Windows Server 2003)
Click the Start button and select Printers and Faxes. Right-click Brother
DCP-XXXX Printer. Make sure that Use Printer Offline is unchecked.
®
(For Windows 2000)
Click the Start button and select Settings and then Printers. Right-click
Brother DCP-XXXX Printer. Make sure that Use Printer Offline is
unchecked.
49
Printing difficulties (Continued)
Difficulties
The machine prints unexpectedly
or it prints garbage.
Suggestions
„ Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine’s power switch and disconnect from the power for several
minutes.
„ Check the settings in your application to make sure it is set up to work with
your machine.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
„ Check the settings in your application to make sure that it is set up to work with
your machine.
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
(DCP-9042CDN only)
Check the paper size setting in the printer driver. You need to select Letter, Legal
or Folio.
The machine is not printing or has
stopped printing and the machine’s
Data LED turns on.
Press Job Cancel. As the machine cancels the job and clears it from the memory
it may produce an incomplete printout.
„ Your computer is not recognizing the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
Scanning difficulties
Difficulties
Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother
TWAIN driver.
Network scanning does not work.
See Network difficulties on page 51.
Software difficulties
Difficulties
Suggestions
Cannot install software or print.
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe Illustrator.
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide
on the CD-ROM.)
50
Troubleshooting and routine maintenance
Paper handling difficulties
Difficulties
Suggestions
The machine does not load paper.
„ If there is no paper, load a new stack of paper into the paper tray.
The LCD shows No Paper or a
Paper Jam message.
„ If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
„ Reduce the amount of paper in the paper tray, and then try again.
„ Check that the MP tray mode is not chosen in the printer driver.
„ If the LCD shows Paper Jam message and you still have a problem, see Paper
jams on page 70.
The machine does not feed paper
from the MP tray.
„ Fan the paper well and put it back in the tray firmly.
„ Make sure that MP tray mode is chosen in the printer driver.
How do I print on envelopes?
You can load envelopes from the MP tray. Your application must be set up to print
the envelope size you are using. This is usually done in the Page Setup or
Document Setup menu of your application. (See your application’s manual for
more information.)
Which paper can I use?
You can use plain paper, recycled paper, envelopes and labels that are made for
laser machines. (For details, see Acceptable paper and other media on page 12.)
There is a paper jam.
(See Paper jams on page 70.)
C
Print quality difficulties
Difficulties
Printed pages are curled.
Suggestions
„ Low quality thin or thick paper or not printing on the recommended side of the
paper could cause this problem. Try turning over the stack of paper in the
paper tray.
„ Make sure that you choose the Paper Type that suits the media type you are
using. (See Acceptable paper and other media on page 12.)
Printed pages are smeared.
Printouts are too light.
The Paper Type setting may be incorrect for the type of print media you are using,
or the print media may be too thick or have a rough surface. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s Guide on the
CD-ROM.)
„ If this problem occurs when making copies, turn Toner Save mode to off in the
machine menu settings. (See Toner save on page 23.)
„ Set Toner Save mode to off in the Advanced tab in the printer driver. (See
Advanced tab in the Software User’s Guide on the CD-ROM.)
Network difficulties
Difficulties
Suggestions
Cannot print over a wired Network.
Make sure your machine is powered on and is on-line and in Ready mode. Print
the Network Configuration list to see your current Network settings. (See User
Settings List on page 23.) Reconnect the LAN cable to the hub to verify that the
cable and network connections are good. If possible, try connecting the machine
to a different port on your hub using a different cable. If the connections are good,
the upper LED of the back panel of the machine will be green.
51
Network difficulties (Continued)
Difficulties
Suggestions
The network scanning feature
does not work.
(For Windows® only) The firewall setting on your PC may be rejecting the
necessary network connection. Follow the instructions below to configure your
firewall. If you are using a personal firewall software, see the User’s Guide for your
software or contact the software manufacturer.
The network printing feature does
not work.
For Windows® XP SP2 users:
a
Click the Start button, Control Panel, Network and Internet Connections,
and then Windows Firewall. Make sure that Windows Firewall on the
General tab is set to On.
b
Click the Advanced tab and Settings... button of the Network Connection
Settings.
c
d
Click the Add button.
To add port 54925 for network scanning, enter the information below:
1. In Description of service: Enter any description, for example “Brother
Scanner”.
2. In Name or IP address (for example 192.168.0.12) of the computer
hosting this service on your network: Enter “Localhost”.
3. In External Port number for this service: Enter “54925”.
4. In Internal Port number for this service: Enter “54925”.
5. Make sure UDP is selected.
6. Click OK.
e
f
If you still have trouble with your network connection, click the Add button.
To add port 137 for both network scanning and network printing, enter the
information below:
1. In Description of service: Enter any description, for example “Brother
network scanning”
2. In Name or IP address (for example 192.168.0.12) of the computer
hosting this service on your network: Enter “Localhost”.
3. In External Port number for this service: Enter “137”.
4. In Internal Port number for this service: Enter “137”.
5. Make sure UDP is selected.
6. Click OK.
g
52
Make sure if the new setting is added and is checked, and then click OK.
Troubleshooting and routine maintenance
Network difficulties (Continued)
Difficulties
Suggestions
The network scanning feature
does not work.
For Windows Vista® users:
The network printing feature does
not work.
(continued)
a
Click the Start button, Control Panel, Network and Internet, Windows
Firewall and click Change settings.
b
When the User Account Control screen appears, do the following.
„ Users who have administrator rights: Click Continue.
„ For users who do not have administrator rights: Enter the administrator
password and click OK.
c
d
e
f
Make sure that Windows Firewall on the General tab is set to On.
Click the Exceptions tab.
Click the Add port... button.
To add port 54925, enter the information below:
1. In Name: Enter any description, for example “Brother Scanner”.
2. In Port number: Enter “54925”.
3. Make sure UDP is selected. Then click OK.
g
C
Make sure that the new setting is added and is checked, and then click
Apply.
h
If you still have trouble with your network connection such as network
scanning or printing, check File and Printer Sharing box in the Exceptions
tab and then click Apply.
Your computer cannot find your
machine.
For Windows® users: The firewall setting on your PC may be rejecting the
necessary network connection. For details, see the instruction above.
For Macintosh® users: Re-select your machine in the DeviceSelector application
located in Macintosh HD/Library/Printers/Brother/Utilities or from the Model
pop-up menu of ControlCenter2.
Other
Difficulties
Suggestions
The machine will not turn on.
Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the machine’s internal safety mechanisms.
Turn the machine off and unplug the power cord. Wait for ten minutes, then plug
in the power cord and turn the machine on.
53
Improving the print quality
If you have a print quality problem, print a test page first (Menu, 3, 2, 3). If the printout looks good,
the problem is probably not the machine. Check the interface cable or try the machine on another
computer.
Note
You can resolve a print quality problem by replacing a toner cartridge with a new one when the
LCD shows the Toner Life End message.
Examples of poor print
quality
White lines or bands or ribbing
across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Make sure that the machine is on a solid level surface.
„ Make sure that the toner cartridges are installed properly. (See
Replacing a toner cartridge on page 101.)
„ Shake the toner cartridges gently.
„ Make sure that the drum unit is installed properly. (See Replacing the
drum unit on page 106.)
„ Make sure that you use paper that meets our specifications. A rough
surfaced paper or thick print media can cause the problem. (See
Acceptable paper and other media on page 12.)
„ Clean the laser scanner windows with a soft cloth. (See Cleaning the
laser scanner windows on page 83.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
Colors are light or unclear on
the whole page.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that the recommended paper was used.
„ Change the paper to freshly unpacked paper.
„ Make sure that the front cover is closed properly.
„ Shake the toner cartridges gently.
„ Clean the laser scanner windows with a soft cloth. (See Cleaning the
laser scanner windows on page 83.)
„ Turn off Toner Save. (See Toner save on page 23.)
White streaks or bands down
the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
54
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Shake the toner cartridges gently.
„ Clean the laser scanner windows with a soft cloth. (See Cleaning the
laser scanner windows on page 83.)
C
Troubleshooting and routine maintenance
Examples of poor print
quality
Colored streaks or bands down
the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ One of the toner cartridges may be damaged. Replace the toner
cartridge that matches the color of the streak or band. (See Replacing
a toner cartridge on page 101.)
„ Clean all four corona wires (one for each color) of the drum unit by
sliding the green tab. (See Cleaning the corona wires on page 87.)
„ Make sure each corona wire’s green tab is at the home position (b).
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
„ The fuser unit may have a smudge mark. Call Brother Customer
Service at 1-877-BROTHER (1-877-276-8437) (in USA) or
1-877-BROTHER (in Canada).
Colored lines across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ One of the toner cartridges may be damaged. Replace the toner
cartridge that matches the color of the line. (See Replacing a toner
cartridge on page 101.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
„ Clean all four corona wires (one for each color) of the drum unit by
sliding the green tab. (See Cleaning the corona wires on page 87.)
„ Clean the laser scanner windows with a soft cloth. (See Cleaning the
laser scanner windows on page 83.)
White spots or hollow print
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
„ Make sure that the recommended paper was used.
„ Choose Thick paper mode in the printer driver or in the machine’s
Paper Type menu setting, or use thinner paper than you are currently
using. (See Paper type on page 21 and Basic tab in the Software
User’s Guide on the CD-ROM.)
„ Change the paper to fresh, unopened paper.
„ Check the machine’s environment. Conditions such as high humidity
can cause hollow print. (See Choosing a location on page 36.)
„ Clean all four corona wires (one for each color) of the drum unit by
sliding the green tab. (See Cleaning the corona wires on page 87.) If
the print quality has not improved, put in a new drum unit. (See
Replacing the drum unit on page 106.)
„ Clean the drum unit. (See Cleaning the drum unit on page 90.)
Completely blank or some
colors are missing.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that the toner cartridges are installed properly. (See
Replacing a toner cartridge on page 101.)
„ One of the toner cartridges may be damaged. Identify the missing
color and put in a new toner cartridge for the color with the white line.
(See Replacing a toner cartridge on page 101.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
55
C
Examples of poor print
quality
Colored or white spots at
2.95 in. intervals (75 mm)
Recommendation
a
Dust, paper powder, glue, and so on may stick to the surface of the
photosensitive drum (OPC) and cause colored or white spots to
appear on printed documents.
b
Make five copies of a blank, white sheet of paper. (See Making
multiple copies on page 26.)
c
If you still see the spots down the printed documents at
2.95 in. (75 mm) intervals after you made five copies, clean the
drum unit. (See Cleaning the drum unit on page 90.)
d
If the print quality still has not improved you need to install a new
drum. (See Replacing the drum unit on page 106.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
2.95 in. (75 mm)
2.95 in. (75 mm)
Toner scatter or toner stain
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Check the machine’s environment. Conditions such as high humidity
and high temperatures may cause this print quality problem. (See
Choosing a location on page 36.)
„ Make sure that you use paper that meets our specifications. Roughsurfaced paper may cause the problem. (See Acceptable paper and
other media on page 12.)
„ Install a new toner cartridge for the color causing the problem. (See
Replacing a toner cartridge on page 101.)
„ Clean the corona wires and the drum unit for the color causing the
problem. (See Cleaning the corona wires on page 87 and Cleaning
the drum unit on page 90.) If the print quality has not improved, put in
a new drum unit. (See Replacing the drum unit on page 106.)
Gray or colored background
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
„ Check the machine’s environment. Conditions such as high
temperatures and high humidity can increase the amount of
background shading. (See Choosing a location on page 36.)
„ Install a new toner cartridge for the color causing the problem. (See
Replacing a toner cartridge on page 101.)
„ Clean the corona wires of the drum unit for the color causing the
problem. (See Cleaning the corona wires on page 87.) If the print
quality has not improved, put in a new drum unit. (See Replacing the
drum unit on page 106.)
Page skewed
pqrstuvwxyz.
XYZ. 0123456789. abcdefghijklmno
pqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVW
XYZ. 0123456789. abcdefghijklmno
pqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVW
XYZ. 0123456789. abcdefghijklmno
pqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVW
XYZ. 0123456789. abcdefghijklmno
ABCDEFGHIJKLMNOPQRSTUVW
„ Make sure the paper or other print media is loaded properly in the
paper tray and that the guides are not too tight or too loose against
the paper stack.
„ Set the paper guides correctly.
„ The paper tray may be too full.
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
56
Troubleshooting and routine maintenance
Examples of poor print
quality
Ghost
Recommendation
„ Make sure that you use paper that meets our specifications. Roughsurfaced paper or thick paper may cause the problem. (See
Acceptable paper and other media on page 12.)
„ Make sure that you choose the proper media type in the printer driver
or in the machine’s Paper Type menu setting. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
The color of your printouts are
not what you expected.
„ Make sure that the toner cartridges are installed properly. (See
Replacing a toner cartridge on page 101.)
„ Make sure that none of the toner cartridges have reached the end of
their life.
„ Make sure that the drum unit is installed properly. (See Replacing the
drum unit on page 106.)
„ Make sure that the belt unit is installed properly. (See Replacing the
belt unit on page 112.)
„ Perform the calibration. Press Menu, 3, 5. (See Software User’s
Guide on the CD-ROM.)
C
„ Adjust the color by using the custom setting in the printer driver.
Colors the machine can print and colors you see on a monitor are
different. The machine may not be able to reproduce the colors on
your monitor.
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
„ Put in a new belt unit. (See Replacing the belt unit on page 112.)
All one color
„ Clean the corona wires of the drum unit for the color causing the
problem. (See Cleaning the corona wires on page 87.) If the print
quality has not improved, put in a new drum unit. (See Replacing the
drum unit on page 106.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
57
Examples of poor print
quality
Color misregistration
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Make sure that the drum unit is installed properly. (See Replacing the
drum unit on page 106.)
„ Make sure that the belt unit is installed properly. (See Replacing the
belt unit on page 112.)
„ Make sure that the waste toner box is installed properly. (See
Replacing the waste toner box on page 117.)
„ Perform the auto color registration by using the control panel. Press
Menu, 3, 6, 1.
Or
„ Perform the manual color registration by using the control panel.
a
Print the correction chart by using the control panel. Press
Menu, 3, 7, 1.
b
Enter the correction value on the chart. Press Menu, 3, 7, 2.
If the color misregistration is not corrected after registering the color
manually, take all the toner cartridges out of the drum unit and turn
the drum unit over, then make sure that four drum unit gears are in
the home position. The home position of each drum can be identified
by matching the number on the drum unit gear to the same number
on the side of the drum unit as shown in the illustration.
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
„ Put in a new belt unit. (See Replacing the belt unit on page 112.)
„ Put in a new waste toner box. (See Replacing the waste toner box
on page 117.)
„ If solid area of color or images have cyan, magenta or yellow fringes,
you can use the auto registration feature to correct the problem.
58
Troubleshooting and routine maintenance
Examples of poor print
quality
Uneven density appears
periodically across the page
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Identify the color that is uneven and put in a new toner cartridge for
that color. (See Replacing a toner cartridge on page 101.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
„ Make sure that the fuser unit is installed properly.
Missing image at edge
„ Make sure that the toner cartridges are installed properly. (See
Replacing a toner cartridge on page 101.)
„ Make sure that the drum unit is installed properly. (See Replacing the
drum unit on page 106.)
„ One of the toner cartridges may be damaged. Identify the missing
color and put in a new toner cartridge for the color with the white line.
(See Replacing a toner cartridge on page 101.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
Missing image at thin line
„ If you are using a Windows® printer driver, open Properties window,
and then click Printing Preferences. Choose the Advanced tab,
Device Options, Print Setting, and then check the Improve pattern
printing or Improve Thin Line boxes.
Wrinkle
„ Change to the recommended type of paper. (See Recommended
paper on page 12.)
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Check the paper type and quality. (See Acceptable paper and other
media on page 12.)
„ Make sure that the back cover is closed properly.
„ Make sure that paper is loaded properly.
„ Make sure that you choose the proper media type in the printer driver
or in the machine’s Paper Type menu setting. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ Turn over the stack of paper in the tray or rotate the paper 180° in the
input tray.
„ Make sure that the drum unit is installed properly. (See Replacing the
drum unit on page 106.)
„ Make sure that the fuser unit is installed properly.
„ Replace the fuser unit. Call Brother Customer Service.
Insufficient gloss
„ Change to the recommended type of paper. (See Recommended
paper on page 12.)
59
C
Examples of poor print
quality
Offset image
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Check the machine’s environment. Conditions such as high
temperatures and high humidity can cause this problem. (See
Choosing a location on page 36.)
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
„ Make sure that you choose the proper media type in the printer driver
or in the machine’s Paper Type menu setting. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ Change to the recommended type of paper. (See Recommended
paper on page 12.)
„ The drum unit may be damaged. Put in a new drum unit. (See
Replacing the drum unit on page 106.)
Poor fixing
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
„ Make sure that you choose the proper media type in the printer driver
or in the machine’s Paper Type menu setting. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ Make sure that the release lever of the fuser unit is in the closed
position.
„ Call Brother Customer Service to replace the fuser unit.
Poor fixing when printed on
thick paper
„ Choose Thick paper mode in the printer driver or in the machine ’s
Paper Type menu setting. (See Paper type on page 21 and Basic tab
in the Software User’s Guide on the CD-ROM.)
„ Make sure that you use paper that meets our specifications. (See
Acceptable paper and other media on page 12.)
60
Troubleshooting and routine maintenance
Examples of poor print
quality
Curled or waved
Recommendation
„ Make sure that you choose the proper media type in the printer driver
or in the machine’s Paper Type menu setting. (See Acceptable paper
and other media on page 12 and Basic tab in the Software User’s
Guide on the CD-ROM.)
„ Check the paper type and quality. High temperatures and high
humidity will cause paper to curl.
„ If you do not use the machine often, the paper may have been in the
paper tray too long. Turn over the stack of paper in the paper tray.
Also, fan the paper stack and then rotate the paper 180° in the paper
tray.
„ Follow these steps:
a
b
Open the back cover.
Push the gray lever to the right as shown below.
C
c
Close the back cover and resend the print job.
Note
When you have finished printing, open the back cover and reset the
lever back to the original position.
61
Examples of poor print
quality
Recommendation
EFGHIJKLMN
ABCDEFG
Envelope creases
a
b
Open the back cover.
c
Close the back cover and re-send the print job.
Pull down the two gray levers, one on the left-hand side and one on
the right-hand side to the envelope position, as shown in the
illustration below.
Note
When you have finished printing, open the back cover and reset the
two gray levers back to their original position.
62
Troubleshooting and routine maintenance
Examples of poor print
quality
White lines or ribbing down the
page on duplex print
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
„ Choose Thin Paper mode in the printer driver and re-send the print
job.
If the problem is not solved after printing a few pages, follow these
steps:
a
b
Open the back cover.
Pull down the two grey levers, one on the left-hand side and one
on the right-hand side, to position B as shown in the illustration
below.
Note
Position B is only for duplex
printing with recycled paper
when the temperature and
humidity are low.
C
c
d
Close the back cover.
e
If the problem is not solved after printing a few pages, choose
Thin Paper mode in the printer driver and re-send the print job.
Choose Plain Paper mode in the printer driver and re-send the
print job.
Note
When you have finished printing, open the back cover and reset the
two grey levers back to the original position.
„ Use thicker paper than you are now using.
63
Examples of poor print
quality
Toner scatter or toner stain on
the edge of duplex pages
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Recommendation
CAUTION
We recommend that you place the drum unit and toner cartridges on a
clean, flat surface with a piece of disposable paper underneath them in
case you accidentally spill or scatter toner.
DO NOT touch the surface of the photosensitive drum.
Take all the toner cartridges out of the drum unit and turn the drum
unit over. Wipe the toner on the edge of drum unit with a dry lint free
soft cloth as shown in the illustration.
64
Troubleshooting and routine maintenance
Error and maintenance messages
C
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
show the appropriate message. The most common error and maintenance message are shown
below.
Error Message
Cause
Action
Calibrate
Calibration failed.
Press Black Start or Color Start and try it
again.
Do one of the following:
„ Turn off the machine’s power switch. Wait
a few seconds, then turn it on again.
„ Put in a new drum unit. (See Replacing the
drum unit on page 106.)
„ Put in a new belt unit. (See Replacing the
belt unit on page 113.)
„ Put in a new waste toner box. (See
Replacing the waste toner box
on page 117.)
C
„ If the problem continues, call Brother
Customer Service.
Cartridge Error
Put the Black (K)
Toner Cartridge
The toner cartridge is not installed
properly.
Pull out the drum unit, take out the toner
cartridge that is indicated on the LCD, and put
it back into the drum unit again.
back in. 1
1
The toner cartridge
color with the
problem is shown in
the message.
Change Belt Unit It is time to replace the belt unit.
Replace the belt unit. (See Replacing the belt
unit on page 112.)
Change PF Kit MP It is time to replace the paper
feeding kit for the MP tray.
Call Brother Customer Service at
1-877-BROTHER (1-877-276-8437) (in USA)
or 1-877-BROTHER (in Canada).
It is time to replace the paper
feeding kit for Tray 1.
Call Brother Customer Service at
1-877-BROTHER (1-877-276-8437) (in USA)
or 1-877-BROTHER (in Canada).
Change PF Kit 1
65
Error Message
Cause
Cooling Down
The temperature of the drum unit
Wait for a while or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and
Wait for a while.
Action
Make sure that you can hear the fan in the
machine spinning and that the exhaust outlet
isn't blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use it
for several minutes.
If the fan is not spinning follow the suggestions
below.
Turn off the machine's power switch and then
turn it on again. If the error message continues
leave the machine for several minutes and
then try it again.
Cover is Open
The front cover is not closed
completely.
Close the front cover of the machine.
Cover is Open
The back cover is not closed
completely.
Close the back cover of the machine.
Document Jam
The document was not inserted
or fed properly, or the document
scanned from the ADF was too
long.
See Document jams on page 69 or Using the
ADF (automatic document feeder)
on page 18.
Drum End Soon
The drum unit is near the end of
its life.
Use the drum unit until you have a print quality
problem; then replace the drum unit with a new
one.
(See Replacing the drum unit on page 106.)
The drum unit counter was not
reset when a new drum was
installed.
Press Menu, 5, 5, and then a or b to choose
Drum. Press OK and press 1 to reset the drum
unit counter.
Drum Error
The corona wires on the drum
unit need to be cleaned.
Clean the four corona wires on the drum unit.
(See Cleaning the corona wires on page 87.)
EL Error
The machine has a mechanical
problem.
Open the front cover and close it again.
Fuser Error
Turn the power switch off, wait a few seconds,
The temperature of fuser unit
and then turn it on again. Leave the machine
does not rise at a specified
temperature within specified time. for 15 minutes with the power on.
The fuser unit is too hot.
Fuser Unit End
It is time to replace the fuser unit. Call Brother Customer Service to replace the
fuser unit.
Init Unable XX
The machine has a mechanical
problem.
The paper is jammed in the
Jam Duplex
(DCP-9042CDN only) duplex tray.
66
Turn off the machine’s power switch and then
turn it on again. If the error message continues
leave the machine for several minutes and
then try to print, copy or scan again.
(See Paper is jammed underneath Paper Tray
1 or in the fuser unit (DCP-9042CDN only)
on page 78.)
Troubleshooting and routine maintenance
Error Message
Cause
Action
Jam Rear
The paper is jammed in the back
of the machine.
(See Paper jams on page 70.)
Jam Inside
The paper is jammed inside the
machine.
(See Paper jams on page 70.)
Jam MP Tray
The paper is jammed in the MP
tray of the machine.
(See Paper jams on page 70.)
Jam Tray 1
The paper is jammed in the paper
tray of the machine.
(See Paper jams on page 70.)
Laser Unit End
It is time to replace the laser unit. Call Brother Customer Service to replace the
laser unit.
Low Temperature
The temperature of the machine
is too cold.
Increase room temperature to allow the
machine to operate.
No Belt Unit
The belt unit is not installed.
Install the belt unit. (See Replacing the belt
unit on page 112.)
No Drum Unit
The drum unit is not installed.
Install the drum unit. (See Replacing the drum
unit on page 106.)
No Paper
The machine is out of paper or
paper is not properly loaded in the
paper tray.
Do one of the following:
„ Refill the paper in the paper tray or MP
tray.
C
„ Remove the paper and load it again.
No Tray
The paper tray is not completely
closed.
Close the paper tray properly.
No Waste Toner
The waste toner box is not
installed.
Install the waste toner box. (See Replacing the
waste toner box on page 117.)
Out of Memory
The machine’s memory is full.
Copy operation in progress
Do one of the following:
„ Press Black Start or Color Start to copy
the scanned pages.
„ Press Stop/Exit and wait until the other
operations in progress finish, and then try
again.
„ Clear the data from the memory. (See Out
of memory message on page 32.)
Print operation in process
Reduce print resolution. (See Advanced tab in
the Software User’s Guide on the CD-ROM.)
Print Unable XX
The machine has a mechanical
problem.
Turn off the machine’s power switch and then
turn it on again. If the error message continues
leave the machine for several minutes and
then try to print, copy or scan again.
67
Error Message
Cause
Action
Registration
Registration failed.
Press Black Start or Color Start and try
again.
Do one of the following:
„ Try Manual Registration, Menu, 3, 7. (See
Manual Registration on the Software
User’s Guide on the CD-ROM.)
„ Put in a new belt unit. (See Replacing the
belt unit on page 112.)
„ Put in a new drum unit. (See Replacing the
drum unit on page 106.)
„ Replace the empty toner cartridge with a
new one. (See Replacing a toner cartridge
on page 101.)
„ Turn off the machine’s power switch. Wait
a few seconds, then turn it on again.
„ If the problem continues, call Brother
Customer Service.
Scan Unable XX
The machine has a mechanical
problem.
Turn off the machine's power switch and then
turn it on again. If the error message continues
leave the machine for several minutes before
you try it again.
Toner Life End
The drum unit and toner
cartridges assembly is not
installed properly, or one or more
of the toner cartridges have
reached the end of their life and
printing is not possible.
Do one of the following:
Replace Black(K)
Toner Cartridge. 1
1
The toner cartridge
color which is used
up is shown in the
message.
Toner Low
Prepare New Black(K)
Toner Cartridge. 1
1
The toner cartridge
color which is near
the end of life is
shown in the
message.
„ Re-install the toner cartridges and drum
unit assembly.
„ Replace the toner cartridge with a new
one. (See Replacing a toner cartridge
on page 101.)
„ If one of the color toner cartridges has
reached the end of its life, choose Mono in
the printer driver to be able to continue
printing in monochrome.
If the LCD shows Toner Low,
you can still print; however, the
machine is telling you that the
toner cartridge is near the end of
its life.
Waste Toner Full It is time to replace the waste
toner box.
Order a new toner cartridge now for the toner
cartridge color that is low.
Replace the waste toner box. (See Replacing
the waste toner box on page 117.)
Waste Toner Soon The waste toner box is almost full. Be ready to replace the waste toner box. (See
Replacing the waste toner box on page 117.)
Wrong Paper Size The paper in the tray is not the
correct size or the tray is empty.
68
Load the correct size of paper in the tray.
Troubleshooting and routine maintenance
Document jams
C
If the document is jammed, follow the steps
below.
Document is jammed in the top of the
ADF unit
The document may get jammed if it is not
inserted or fed properly, or if it is too long.
Follow the steps below to clear a document
jam.
a
Take out any paper from the ADF that is
not jammed.
b
c
Open the ADF cover.
C
Document is jammed under the
document cover
C
a
Take out any paper from the ADF that is
not jammed.
b
c
Lift the document cover.
d
e
Close the document cover.
Pull the jammed document out to the
right.
Pull the jammed document out to the
left.
C
Press Stop/Exit.
Document is jammed at the output
tray
d
e
a
Take out any paper from the ADF that is
not jammed.
b
Pull the jammed document out to the
right.
c
Press Stop/Exit.
Close the ADF cover.
Press Stop/Exit.
C
69
Paper jams
C
b
Remove any jammed paper from in and
around the MP tray.
c
Close the MP tray. Then, open the front
cover and close it to reset the machine.
Open the MP tray again.
d
Fan the paper stack, and then put it back
in the MP tray
e
When loading paper in the MP tray,
make sure that the paper stays under
the maximum paper height guides on
both sides of the tray.
To clear paper jams, please follow the steps
in this section.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover of the machine, DO NOT touch
the shaded parts shown in the illustration.
Note
The LCD names for the paper trays are as
follows:
• Standard paper tray: Tray 1
• Multi-purpose tray: MP Tray
Paper is jammed in the MP tray
If the LCD shows Jam MP Tray, follow
these steps:
Jam MP Tray
a
70
Remove the paper from the MP Tray.
C
Troubleshooting and routine maintenance
Paper is jammed in Paper Tray 1
If the LCD shows Jam Tray 1, follow these
steps.
C
Paper is jammed inside the machine
If the LCD shows Jam Inside, follow these
steps.
Jam Tray 1
a
Pull the paper tray completely out of the
machine.
C
Jam Inside
a
Pull the paper tray completely out of the
machine.
C
b
Use both hands to slowly pull out the
jammed paper.
c
Make sure the paper is below the
maximum paper mark of the paper tray.
While pressing the green paper-guide
release lever, slide the paper guides to
fit the paper size. Make sure that the
guides are firmly in the slots.
d
Put the paper tray firmly back in the
machine.
b
Use both hands to slowly pull out the
jammed paper.
71
c
72
Press the front cover release button and
then open the front cover.
d
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
Troubleshooting and routine maintenance
e
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit up and pull the drum
unit completely out of the machine using
the green handles on the drum unit.
1
CAUTION
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
C
73
f
The jammed paper may be pulled out
with the toner cartridge and drum unit
assembly, or this may release the paper
so you can pull it out of the paper tray
opening.
g
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
1
1
74
Troubleshooting and routine maintenance
2
Note
Push the drum unit in until it stops.
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
2
1
C
2
h
Close the front cover of the machine.
i
Put the paper tray firmly back in the
machine.
1
75
Paper is jammed at the back of the
machine
b
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
c
Open the back cover.
C
If the LCD shows Jam Rear, follow these
steps:
Jam Rear
a
76
Press the cover release lever to open
the front cover.
Troubleshooting and routine maintenance
d
Pull down the two green levers, one on
the left-hand-side and one on the righthand-side, as shown in the illustration
below, and then fold down the fuser
cover (1).
e
Using both hands, gently pull the
jammed paper out of the fuser unit.
f
Close the fuser cover (1) and lift the two
green levers at the left and right hand
sides.
1
C
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover of the machine, DO NOT touch
the shaded parts shown in the illustration.
1
77
g
Close the back cover.
h
Put the drum unit and toner cartridge
assembly back in the machine.
i
Close the front cover of the machine.
Paper is jammed underneath
Paper Tray 1 or in the fuser unit
(DCP-9042CDN only)
C
If the LCD shows Jam Duplex, follow these
steps:
Jam Duplex
a
78
Pull the paper tray completely out of the
machine and check inside the machine.
Troubleshooting and routine maintenance
b
If paper is not caught inside the
machine, check underneath the paper
tray.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover of the machine, DO NOT touch
the shaded parts shown in the illustration.
Note
DO NOT put the paper tray back in at this
point.
c
If the paper is not caught in the paper
tray, open the back cover.
e
Pull out the jammed paper slowly.
C
d
Push the gray lever on the left hand
side (1) to the right.
1
f
Reset the gray lever on the left hand
side (1) back to the original position.
1
79
g
Close the back cover.
h
Put the paper tray firmly back in the
machine.
80
Troubleshooting and routine maintenance
Routine maintenance
C
Cleaning the outside of the
machine
C
WARNING
Use neutral detergents.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray, or any type of flammable substance
to clean the outside or inside of the
machine. Doing this may cause a fire or
electrical shock. For more information see
Important safety instructions on page 42.
Clean the outside of the machine as
follows:
C
a
Turn off the machine’s power switch.
Disconnect all cables, and unplug the
power cord from the AC power outlet.
b
Pull the paper tray completely out of the
machine.
CAUTION
The drum unit contains toner, so handle it
carefully. If toner scatters on your hands or
clothes, wipe or wash it off with cold water
at once.
C
c
Wipe the outside of the machine with a
dry, lint-free cloth to remove dust.
d
Remove anything that is stuck inside the
paper tray.
81
e
c
Wipe the inside of the paper tray with a
dry, lint-free cloth to remove dust.
In the ADF unit, clean the white bar (1)
and the scanner glass strip (2)
underneath it with a soft lint-free cloth
moistened with a non-flammable,
ammonia-free glass cleaner.
1
2
f
Re-load the paper and put the paper tray
firmly back in the machine.
g
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
Cleaning the scanner
a
Turn off the machine’s power switch.
Disconnect all cables, and unplug the
power cord from the AC power outlet.
b
Lift the document cover (1).
Clean the white plastic surface (2) and
scanner glass (3) underneath it with a
soft lint-free cloth moistened with a
non-flammable, ammonia-free glass
cleaner.
1
2
3
82
d
C
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
Note
In addition to cleaning the scanner glass
and glass strip with a non-flammable,
ammonia-free glass cleaner, run your
finger tip over the glass to see if you can
feel anything on it. If you feel dirt or debris,
clean the glass again concentrating on
that area. You may need to repeat the
cleaning process three or four times. To
test, make a copy after each cleaning.
Troubleshooting and routine maintenance
Cleaning the laser scanner
windows
c
C
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
CAUTION
Use only a dry, lint-free cloth to clean the
laser scanner windows.
DO NOT touch the laser scanner windows
with your fingers.
a
Turn off the machine’s power switch.
Disconnect all cables, and unplug the
power cord from the AC power outlet.
b
Press the front cover release button and
then open the front cover.
C
83
d
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front
cover of the machine, DO NOT touch the
shaded parts shown in the illustration.
1
CAUTION
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
84
Troubleshooting and routine maintenance
f
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
1
C
e
Wipe the scanner windows (1) with a
dry, lint-free cloth.
1
1
85
2
Note
Push the drum unit in until it stops.
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
2
1
2
g
Close the front cover of the machine.
h
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
1
86
Troubleshooting and routine maintenance
Cleaning the corona wires
C
c
If you have print quality problems, clean the
corona wires as follows:
a
Turn off the machine’s power switch.
Disconnect all cables, and unplug the
power cord from the AC power outlet.
b
Press the front cover release button and
then open the front cover.
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
C
d
Hold the handle of the toner cartridge
and pull it out of the drum unit. Repeat
this for all the toner cartridges.
87
CAUTION
e
We recommend that you place the toner
cartridges on a clean, flat surface with a
piece of disposable paper underneath it in
case you accidentally spill or scatter toner.
Push to release the latches of the white
corona wire cover (1), and then open
the cover.
1
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
Handle the toner cartridges carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
2
1
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
Note
We recommended that you clean the
corona wire for each of the colors. If you
want to clean only the corona wire of the
color that caused the print quality problem,
see the illustration below to identify the
position of each of the corona wires.
1
1
88
2
3
4
Corona wire cover for Black (K)
2
Corona wire cover for Yellow (Y)
3
Corona wire cover for Magenta (M)
4
Corona wire cover for Cyan (C)
Troubleshooting and routine maintenance
f
Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
i
Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit. Make sure that you match the
toner cartridge color to the same color
label on the drum unit, and make sure
that you fold down the toner cartridge
handle (A) once the toner cartridge is in
place. Repeat this for all the toner
cartridges.
A
1
A
CAUTION
Be sure to return the tab to the home
position (b) (1). If you do not, printed pages
may have a vertical stripe.
g
1
2
3
4
Close the corona wire cover.
C
2
1
h
1
Cyan
2
Magenta
3
Yellow
4
Black
Repeat e to g to clean each of the
remaining corona wires.
89
j
Push the drum unit in until it stops.
Cleaning the drum unit
If you have the following print quality
problems, clean the drum unit as follows.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
2.95 in. (75 mm)
2.95 in. (75 mm)
k
Close the front cover of the machine.
l
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
90
a
Press the front cover release button and
then open the front cover.
b
Close the front cover of the machine.
The machine starts warming up, wait
until it finishes warming up before going
on to step c.
C
Troubleshooting and routine maintenance
c
Pull out the MP tray (1) and unfold the
MP tray support flap (2).
g
The following message appears on the
LCD when the machine has finished
cleaning.
DRUM CLEANING
COMPLETED
1
h
Press Stop/Exit so that the machine
returns to the Ready state.
i
Try to print again.
If this problem still remains, repeat steps
c to h several times.
If the problem still remains after
repeating step c to h several times, go
to step j.
2
d
Put a blank sheet of A4 or Letter sized
paper in the MP tray.
e
While pressing and holding down
Clear/Back press d until
DRUM CLEANING is displayed on the
LCD.
f
Press Black Start or Color Start. The
paper will feed into the machine to start
the drum cleaning.
j
Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power outlet.
k
Press the front cover release button and
then open the front cover.
91
C
l
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
m
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
1
CAUTION
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
92
Troubleshooting and routine maintenance
CAUTION
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
CAUTION
We recommend that you place the toner
cartridges on a clean, flat surface with a
piece of disposable paper underneath them
in case you accidentally spill or scatter
toner.
Handle the toner cartridge carefully. If toner
scatters on your hands or clothes, wipe or
wash it off with cold water at once.
n
Hold the handle of the toner cartridge
and pull it out of the drum unit. Repeat
this for all of the toner cartridges.
C
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
93
CAUTION
o
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
Turn the drum unit over by holding the
green handles. Make sure that the drum
unit gears (1) are on the left hand side.
1
p
94
See the print sample to identify the color
causing the problem. The color of the
spots or toner stain is the color of the
drum you should clean. For example, if
the spots are cyan, you should clean the
drum for cyan. Put the print sample in
front of the drum, and the find the exact
position of the poor print.
Troubleshooting and routine maintenance
q
Turn the drum unit gear toward you by
hand while looking at the surface of the
drum (1).
s
Turn the drum unit gear toward you by
hand to return it to the home position.
The home position of each drum can be
identified by matching the number on
the drum unit gear to the same number
on the side of the drum unit as shown in
the illustration. Make sure that the
number on each of the four drum unit
gears matches the corresponding
number on the side of the drum unit.
1
r
When you have found the mark on the
drum that matches the print sample,
wipe the surface of the drum gently with
a dry cotton swab until the dust or paper
powder on the surface comes off.
C
CAUTION
The drum is photosensitive so DO NOT
touch it with your fingers.
DO NOT clean the surface of the
photosensitive drum with a sharp object.
DO NOT use a scrubbing or wiping motion
because this might damage the drum.
95
t
Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit. Make sure that you match the
toner cartridge color to the same color
label on the drum unit, and make sure
that you fold down the toner cartridge
handle (A) once the toner cartridge is in
place. Repeat this for all the toner
cartridges.
u
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
A
1
1
2
3
4
1
Cyan
2
Magenta
3
Yellow
4
Black
1
96
Troubleshooting and routine maintenance
2
Note
Push the drum unit in until it stops.
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
2
1
C
2
v
Close the front cover of the machine.
w
Plug the machine’s power cord back into
the AC power outlet first, and reconnect
all cables. Turn on the machine’s power
switch.
1
97
Replacing the consumable items
C
You will need to replace the following consumable items regularly. When the time comes to
replace consumable items, the following messages will appear on the LCD.
The following are maintenance messages that appear on the LCD in the Ready mode. These
message provide advanced warnings to replace the consumable items before they run out. To avoid
any inconvenience, you may wish to buy spare consumable items before the machine stops printing.
LCD messages
Consumable item
to replace
Approximate life
How to replace
Order No.
Toner Low
Toner cartridges
standard
2,500 pages (Black) 2
See Replacing a
toner cartridge
on page 101.
TN-110BK
Prepare New Black(K)
Toner Cartridge.
1
1,500 pages (Cyan,
Magenta, Yellow)
2
TN-110C
TN-110M
TN-110Y
Toner cartridges
high yield
5,000 pages (Black)
TN-115BK
2
TN-115C
4,000 pages (Cyan,
Magenta, Yellow)
2
TN-115M
TN-115Y
Waste Toner Soon
Waste toner box
20,000 pages 3
See Replacing the
waste toner box
on page 117.
WT-100CL
1
The toner cartridge color that is near the end of life is shown in the message.
2
Approx. yields based on 5% page coverage (Letter). The actual number of printed pages will vary depending on the
print jobs and paper you use.
3
When printing on Letter size paper at 5% print coverage for CMYK each. The actual number of printed pages will vary
depending on the print jobs and paper you use.
98
Troubleshooting and routine maintenance
The machine will stop printing when the following maintenance messages appear on the LCD.
LCD messages
Consumable item
to replace
Approximate life
How to replace
Order No.
Toner Life End
Toner cartridges
standard
2,500 pages (Black) 2
See Replacing a
toner cartridge
on page 101.
TN-110BK
Replace Black(K)
Toner Cartridge. 1
1,500 pages (Cyan,
Magenta, Yellow)
2
TN-110C
TN-110M
TN-110Y
Toner cartridges
high yield
5,000 pages (Black)
TN-115BK
2
TN-115C
4,000 pages (Cyan,
Magenta, Yellow)
2
TN-115M
TN-115Y
Waste Toner Full
Waste toner box
20,000 pages
3
See Waste Toner Box
Full message
on page 117.
WT-100CL
1
The toner cartridge color that is used up is shown in the message.
2
Approx. yields based on 5% page coverage (Letter). The actual number of printed pages will vary depending on the
print jobs and paper you use.
3
When printing on Letter size paper at 5% print coverage for CMYK each. The actual number of printed pages will vary
depending on the print jobs and paper you use.
C
99
The following are maintenance messages that appear alternately with the normal message on the
upper row of the LCD when the machine is in the Ready mode. These messages advise you that
you will need to replace each of the consumable items as soon as possible, since the consumable
item’s end of life has been reached. The machine will continue printing when any of these
messages appear on the LCD.
LCD messages
Consumable item to
replace
Approximate life
How to replace
Order No.
Drum End Soon
Drum unit
17,000 pages 1
See Replacing the drum
unit on page 106.
DR-110CL
Change Belt Unit
Belt unit
50,000 pages 2
See Replacing the belt
unit on page 112.
BU-100CL
Fuser Unit End
Fuser unit
80,000 pages 3
Call Brother Customer
Service to replace the
fuser unit.
—
Laser Unit End
Laser unit
100,000 pages 3
Call Brother Customer
Service to replace the
laser unit.
—
Change PF Kit 1
Paper feeding kit 1
100,000 pages 3
Call Brother Customer
Service to replace the
paper feeding kit 1.
—
50,000 pages 3
Call Brother Customer
Service to replace the
paper feeding kit MP.
—
(Paper pick-up roller
and Separator pad for
Tray 1)
Change PF Kit MP
Paper feeding kit MP
(Paper pick-up roller
and Separator pad for
MP tray)
1
Drum yield is approximate, and may vary by type of use.
2
When printing on Letter size paper.
3
When printing on Letter or A4 size paper. The actual number of printed pages will vary depending on the print jobs
and paper you use.
Note
• Discard used consumable items according to local regulations, keeping it separate from
domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal
the consumable items tightly so that the material inside does not spill.
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life for toner cartridges and a waste toner box is based on an average 5%
coverage of the printable area using any color toner cartridge. Frequency of replacement will
vary depending on the complexity of printed pages, percentage of coverage and type of media
used.
100
Troubleshooting and routine maintenance
Replacing a toner cartridge
C
Toner Cartridge Standard:
TN-110 (BK, C, M, Y)
Toner Cartridge High Yield:
TN-115 (BK, C, M, Y)
Toner Life End
Replace Black(K)
The High Yield toner cartridges can print
approximately 5,000 pages (Black) and
approximately 4,000 pages each (Cyan,
Magenta and Yellow). The Standard toner
cartridges can print approximately 2,500
pages (Black) and approximately 1,500
pages each (Cyan, Magenta and Yellow).
Actual page count will vary depending on
your average type of document (i.e., standard
letter, detailed graphics).
Toner Low
Prepare New
The machine is supplied with the Standard
TN-110 toner cartridge that must be replaced
after approximately 2,500 pages (Black) and
1,500 pages each (Cyan, Magenta and
Yellow). When a toner cartridge is running
low, the LCD shows Toner Low. (For details
about the specific order number for each
toner cartridge color by page yield, see
Ordering accessories and supplies
on page ii.)
C
When the following message appears on the
LCD, you need to replace the toner cartridge.
The second line of the LCD indicates which
color you need to replace.
Order Numbers:
Toner low message
Toner life end message
Discard the used toner cartridge according to
local regulations, keeping it separate from
domestic waste. Be sure to seal up the toner
cartridge tightly so that toner powder does not
spill out of the cartridge. If you have
questions, call your local waste disposal
office.
Note
C
We recommend that you clean the
machine and corona wires of the drum unit
when you replace a toner cartridge. (See
Cleaning the laser scanner windows
on page 83 and Cleaning the corona
wires on page 87.)
Replacing the toner cartridges
C
C
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover of the machine, DO NOT touch
the shaded parts shown in the illustration.
Note
It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Low warning.
101
a
102
Press the front cover release button and
then open the front cover.
b
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
c
Hold the handle of the toner cartridge
and pull it out of the drum unit. Repeat
this for all the toner cartridges.
Troubleshooting and routine maintenance
CAUTION
We recommend that you place the toner
cartridges on a clean, flat surface with a
piece of disposable paper underneath it in
case you accidentally spill or scatter toner.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
Handle the toner cartridges carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
CAUTION
Brother strongly recommends that you do
not refill the toner cartridges provided with
your machine. We also strongly
recommend that you continue to use only
Genuine Brother Brand replacement toner
cartridges. Use or attempted use of
potentially incompatible toner and/or
cartridges in the Brother machine may
cause damage to the machine and/or may
result in unsatisfactory print quality. Our
warranty coverage does not apply to any
problem that is caused by the use of
unauthorized third party toner and/or
cartridges. To protect your investment and
obtain premium performance from the
Brother machine, we strongly recommend
the use of Genuine Brother Supplies.
Wait to unpack the toner cartridge until
immediately before you put it in the
machine. If a toner cartridge is left
unpacked for a long time, the toner life will
be shortened.
Note
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
• Discard the used toner cartridge
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste disposal
office.
103
C
CAUTION
CAUTION
DO NOT use flammable substances near
the machine. DO NOT use any type of
spray to clean the inside or outside of the
machine. Doing this may cause a fire or
electrical shock. Refer to Routine
maintenance on page 81 for how to clean
the machine.
3
Close the corona wire cover.
4
Repeat step 1 through step 3 to
clean each of the remaining three
corona wires.
Clean the corona wires as follows.
Push to release the latches of the
white corona wire cover (1), and
then open the cover.
1
1
2
d
Be sure to return the tab to the home
position (b) (1). If you do not, printed pages
may have a vertical stripe
1
2
1
2
e
Clean the corona wire inside the
drum unit by gently sliding the
green tab from left to right and right
to left several times.
1
104
Unpack the new toner cartridge. Hold
the cartridge level with both hands and
gently shake it from side to side five or
six times to spread the toner evenly
inside the cartridge.
Troubleshooting and routine maintenance
f
Remove the orange protective cover.
g
Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit. Make sure that you match the
toner cartridge color to the same color
label on the drum unit, and make sure
that you fold down the toner cartridge
handle (A) once the toner cartridge is in
place. Repeat this for all the toner
cartridges.
h
Push the drum unit in until it stops.
A
A
C
1
2
3
4
1
C - Cyan
2
M - Magenta
3
Y - Yellow
4
K - Black
i
Close the front cover of the machine.
105
Replacing the drum unit
C
Order Number: DR-110CL
Drum end soon message
Drum End Soon
The machine uses a drum unit to create print
images on paper. If the LCD shows
Drum End Soon, the drum unit is near the
end of its life and it is time to buy a new one.
Even if the LCD shows Drum End Soon,
you may be able to continue printing without
having to replace the drum unit for a while.
However, if there is a noticeable deterioration
in the output print quality (even before
Drum End Soon appears), then the drum
unit should be replaced. You should clean the
machine when you replace the drum unit.
(See Cleaning the laser scanner windows
on page 83.)
CAUTION
While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
C
Note
The drum unit is a consumable item, and
it is necessary to replace it periodically.
There are many factors that determine the
actual drum life, such as temperature,
humidity, type of paper and how much
toner you use for the number of pages per
print job. The estimated drum life is
approximately 17,000 pages. The actual
number of pages your drum will print may
be significantly less than these estimates.
Because we have no control over the
many factors that determine the actual
drum life, we cannot guarantee a
minimum number of pages that will be
printed by your drum.
Replacing the drum unit
CAUTION
Wait to unpack a new drum unit until
immediately before installing it. Put the old
drum unit into the plastic bag.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover of the machine, DO NOT touch
the shaded parts shown in the illustration.
106
C
Troubleshooting and routine maintenance
a
Turn off the machine’s power switch.
Press the front cover release button and
then open the front cover.
b
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
C
107
c
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
CAUTION
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
1
Note
Discard the used drum unit according to
local regulations, keeping it separate from
domestic waste. Be sure to seal up the
drum unit tightly so that toner powder does
not spill out of the unit. If you have
questions, call your local waste disposal
office.
108
Troubleshooting and routine maintenance
CAUTION
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
C
d
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
Hold the handle of the toner cartridge
and pull it out of the drum unit. Repeat
this for all the toner cartridges.
109
CAUTION
We recommend that you place the toner
cartridges on a clean, flat surface with a
piece of disposable paper underneath them
in case you accidentally spill or scatter
toner.
f
Hold the handle of the toner cartridge
and slide the toner cartridge into the
drum unit. Make sure that you match the
toner cartridge color to the same color
label on the drum unit, and make sure
that you fold down the toner cartridge
handle (A) once the toner cartridge is in
place. Repeat this for all the toner
cartridges.
A
Handle the toner cartridge carefully. If toner
scatters on your hands or clothes, wipe or
wash it off with cold water at once.
e
1
2
3
4
Unpack the new drum unit and remove
the protective cover.
2
1
110
1
C - Cyan
2
M - Magenta
3
Y - Yellow
4
K - Black
Troubleshooting and routine maintenance
g
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
Note
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
2
1
1
C
2
1
1
111
2
Push the drum unit in until it stops.
j
Press Menu, 5, 5.
The LCD shows the part name of the
counter that needs to be reset.
Machine Info.
5.Reset Menu
k
Press a or b to choose Drum.
Press OK.
l
m
Press 1 to reset the drum unit counter.
Press Stop/Exit.
Replacing the belt unit
C
Order Number: BU-100CL
Change Belt Unit message
C
When the belt unit runs out, the following
message appears on the LCD. When you see
this message, you must replace the belt unit:
Change Belt Unit
CAUTION
h
Close the front cover of the machine.
DO NOT touch the surface of the belt unit.
If you touch it, it could degrade print quality.
Damage caused by improper handling of
the belt unit may void your warranty.
When you replace the drum unit with a new
one, you need to reset the drum unit counter
by completing the following steps:
i
112
Turn on the machine’s power switch.
Troubleshooting and routine maintenance
Replacing the belt unit
a
Turn off the machine’s power switch.
Press the front cover release button and
then open the front cover.
C
b
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
C
113
c
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
1
CAUTION
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
114
Troubleshooting and routine maintenance
d
Hold the green parts of the belt unit with
both hands and lift the belt unit up, then
pull it out.
e
Unpack the new belt unit, and remove
the protective cover and paper.
f
Put the new belt unit in the machine.
Match the h mark on the belt unit to the
g mark on the machine. Push down on
the green area of the belt unit to lock it in
place.
C
CAUTION
We recommend that you place the belt unit
on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
115
g
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
Note
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
2
1
1
2
1
1
116
Troubleshooting and routine maintenance
2
Push the drum unit in until it stops.
j
Press Menu, 5, 5.
The LCD shows the part name of the
counter that needs to be reset.
Machine Info.
5.Reset Menu
k
Press a or b to choose Belt Unit.
Press OK.
l
m
Press 1 to reset the belt unit counter.
Press Stop/Exit.
Replacing the waste toner box
C
Order Number: WT-100CL
Change waste toner soon message
C
After you have printed approximately 20,000
images at 5% coverage for CMYK each, you
must change the waste toner box. The actual
number of printed pages will vary depending
on the print jobs and paper you use.
C
Waste Toner Soon
h
Waste Toner Box Full message
Close the front cover of the machine.
C
When the waste toner box is full, the following
message appears on the LCD and the
machine will stop printing. When you see this
message, you must replace the toner box:
Waste Toner Full
When you replace the belt unit with a new
one, you need to reset the belt unit counter by
completing the following steps:
i
Turn on the machine’s power switch.
117
Replacing the waste toner box
WARNING
DO NOT reuse the waste toner box.
DO NOT put the waste toner box into a fire.
It could explode, resulting in injuries.
Be careful not to spill the toner. DO NOT
inhale or allow it to get into your eyes.
CAUTION
Handle the waste toner box carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
a
118
Press the front cover release button and
then open the front cover.
C
b
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
Troubleshooting and routine maintenance
c
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
1
CAUTION
Hold the handles of drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
If toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
119
C
d
Hold the green parts of the belt unit with
both hands and lift the belt unit up, then
pull it out.
e
Remove the waste toner box from the
machine using the green handle.
Note
Discard the used waste toner box
according to local regulations, keeping it
separate from domestic waste. If you have
questions, call your local waste
disposable office.
f
CAUTION
We recommend that you place the belt unit
on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
120
Unpack the new waste toner box and
put the new one in the machine using
the green handle.
Troubleshooting and routine maintenance
g
Put the belt unit back in the machine.
Match the h mark on the belt unit to the
g mark on the machine. Push down on
the green area of the belt unit to lock it in
place.
h
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
1
C
1
121
2
Note
Push the drum unit in until it stops.
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
2
1
2
i
1
122
Close the front cover of the machine.
Troubleshooting and routine maintenance
Packing and shipping
the machine
Make sure that you have the following parts
for repacking:
C
If for any reason you must move or ship your
machine, carefully re-pack the machine in the
original packing material to avoid any
damage during transport. If you do not pack
the machine properly, you could void your
warranty. The machine should be adequately
insured with the carrier.
If the machine must be shipped, please read the
instructions in this section which explains how
to properly prepare your machine for transport.
WARNING
Once your machine has been set up and
used, we do not recommend that it be moved
or shipped unless absolutely necessary.
Color laser printers are complex printing
devices. Moving the machine or shipping it
without properly removing the installed
supplies can result in SEVERE damage to
the machine. As a result, your machine may
not operate properly afterwards.
Failure to properly prepare the machine for
shipping according to the instructions in this
section may
VOID YOUR WARRANTY.
To prevent injuries when moving or lifting this
machine, make sure at least two people lift
the machine together. Be careful not to pinch
your fingers when you put the machine down.
C
1
Insertion sheet for repacking
2
Plastic bag for the waste toner box
3
Orange protective cover and plastic bag
that the toner cartridge originally came in (4
pieces of each)
4
Orange packing material for locking the
drum unit and the belt unit (4 pieces)
5
A piece of paper (Letter or A4) to protect the
belt unit (supplied by the user)
6
Joints for attaching cartons (4 pieces)
123
Repacking the machine
a
Turn off the machine’s power switch,
and unplug all the cables from the
machine. Unplug the power cord from
the AC power outlet.
b
Press the front cover release button and
then open the front cover.
124
C
c
Hold the green handle of the drum unit.
Lift the drum unit up and then pull it out
until it stops.
Troubleshooting and routine maintenance
d
Release the gray lock lever (1) that is on
the left side of the machine. Lift the front
of the drum unit and pull the drum unit
completely out of the machine using the
green handles on the drum unit.
CAUTION
Hold the handles of the drum unit when you
carry it. DO NOT hold the sides of the drum
unit.
CAUTION
We recommend that you place the drum
unit on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
e
Hold the handle of the toner cartridge
and pull it out of the drum unit. Repeat
this for all of the toner cartridges.
C
CAUTION
1
We recommend that you place the toner
cartridges on a clean, flat surface with a
piece of disposable paper underneath them
in case you accidentally spill or scatter
toner.
f
Attach the original orange protective
cover to each of the toner cartridges.
Place each of the toner cartridges into
the plastic bag that the cartridge
originally came in.
125
g
Hold the green parts of the belt unit with
both hands and lift the belt unit up, then
pull it out.
CAUTION
We recommend that you place the belt unit
on a clean, flat surface with a piece of
disposable paper underneath it in case you
accidentally spill or scatter toner.
126
h
Remove the waste toner box from the
machine using the green handle and
place it into the plastic bag included in
the carton.
i
Put the belt unit back in the machine.
Match the h mark on the belt unit to the
g mark on the machine. Push down on
the green area of the belt unit to lock it in
place.
Troubleshooting and routine maintenance
j
Insert the original orange packing
material for locking the belt unit as
shown in the illustration.
l
Put the drum unit back in the machine as
follows.
1
Make sure that the gray lock
lever (1) is in the up position and
put the drum unit in the machine.
Push down the gray lock lever (1).
1
k
Put a piece of paper (letter or A4) on the
belt unit to prevent damage to the belt
unit.
C
1
127
2
Note
When you put the drum unit in the
machine, match the green guides (1) of
the drum unit handle to the green
arrows (2) on both sides of the machine.
Push the drum unit back in until it
stops.
2
1
2
1
128
m
Insert the original orange packing
material for the drum unit until as shown
in the illustration, and then close the
front cover.
Troubleshooting and routine maintenance
n
Two people should place the machine
into the plastic bag and put the machine
on the styrofoam pieces (1) in the lower
carton (2). Put the upper carton (3) over
the machine and the lower carton.
Match the joint holes (4) of the upper
carton to the joint holes (5) of the lower
carton.
o
Put the two styrofoam pieces for the
toner cartridges on the top of the
machine. Match the right side of the
machine to the “R” mark on one of the
styrofoam pieces (1), and the left side of
the machine to the “L” mark on the other
styrofoam piece (2).
Put the toner cartridges in the
styrofoam.
2
1
3
4
C
1
2
5
p
Put the carton tray (1) on the top.
Match the front side of the machine to
the marks on the carton tray.
Place the waste toner box in the right
side of the carton tray.
1
129
q
Put the four joints (1) into the holes of
the carton using steps A and B as shown
below.
Machine information
Checking the serial number
C
C
You can see the machine’s serial number on
the LCD.
a
1
Press Menu, 5, 1.
Machine Info.
1.Serial No.
b
A
1
Press Stop/Exit.
Checking the page counters
B
r
Close the carton and tape it shut.
You can see the machine’s page counters for
printed pages, copies, reports and lists or a
summary total.
a
Press Menu, 5, 2.
Machine Info.
2.Page Counter
b
Press a or b to choose Total, List,
Copy or Print.
Page Counter
Total
:XXXXXX
Page Counter
List
:XXXXXX
Page Counter
Copy
:XXXXXX
Page Counter
Print
:XXXXXX
c
Press OK.
You can see the machine’s page
counters for color and black & white.
Color
B&W
d
130
:XXXXXX
:XXXXXX
Press Stop/Exit.
C
Troubleshooting and routine maintenance
Checking the remaining life of
parts
C
You can view the remaining life of these parts
on the LCD.
a
Press Menu, 5, 4.
Machine Info.
4.Parts Life
b
Press a or b to choose 1.Drum,
2.Belt Unit, 3.PF Kit MP,
4.PF Kit 1, 5.Fuser or 6.Laser.
Press OK.
Drum
Remaining: XX%
c
Press Stop/Exit.
Note
The life check of a part will be accurate
only if that part’s life counter was reset
when the new part was installed. It will not
be accurate if that part’s life counter was
reset during the life of the used part.
C
131
D
Menu and features
On-screen
programming
D
Menu keys
D
Your machine has been designed to be easy
to use. The LCD provides on-screen
programming using the menu keys.
We have created step by step on-screen
instructions to help you program your
machine. Simply follow the steps as they
guide you through the menu selections and
programming options.
Menu table
D
Access the menu.
You can program your machine by using the
Menu table on page 134. These pages list
the menu selections and options.
Go to the next menu level.
Press Menu followed by the menu numbers
to program your machine.
Accept an option.
For example, to set Beeper volume to Low:
Exit the menu by pressing
repeatedly.
a
b
c
Go back to the previous menu
level.
Press Menu, 1, 3.
Press a or b to choose Low.
Press OK.
Memory storage
Your menu settings are stored permanently,
and in the event of a power failure will not be
lost. Temporary settings (for example,
Contrast) will be lost.
132
Scroll through the current menu
level.
D
Go back to the previous menu
level or forward to the next menu
level.
Exit the menu.
D
Menu and features
How to access the menu
mode
a
b
D
Press Menu.
Choose an option.
„ Press 1 for General Setup menu.
„ Press 2 for Copy menu.
„ Press 3 for Printer menu.
„ Press 4 for LAN menu.
„ Press 5 for Machine Info. menu.
You can also scroll through each menu
level by pressing a or b for the direction
you want.
c
Press OK.
The LCD will then show the next menu
level.
d
Press a or b to scroll to your next menu
selection.
e
Press OK.
When you have finished setting an
option, the LCD shows Accepted.
f
Press Stop/Exit to return to the top
menu.
D
133
Menu table
D
The factory settings are shown in Bold with an asterisk.
Choose & OK
Choose & OK
to accept
to exit
Main Menu
Submenu
Menu Selections
Options
Descriptions
1.General
Setup
1.Paper Type
1.MP Tray
Thin
Sets the type of paper in
the MP tray.
21
Sets the type of paper in
the paper tray.
21
Sets the size of the paper
in the multi-purpose tray.
21
Sets the size of the paper
in the paper tray.
21
Plain*
Page
Thick
Thicker
Recycled Paper
2.Tray#1
Thin
Plain*
Recycled Paper
2.Paper Size
1.MP Tray
A4
Letter*
Legal
Executive
A5
A6
B5
B6
Folio
Any
2.Tray#1
A4
Letter*
Legal
Executive
A5
A6
B5
B6
Folio
134
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
1.General
Setup
3.Beeper
—
Off
Adjusts the volume level
of the beeper.
22
Increases the page yield
of the toner cartridge.
23
Conserves power.
23
Selects the tray that will
be used for Copy mode.
22
Selects the tray that will
be used for PC print.
22
Adjusts the contrast of the
LCD.
23
Low
(continued)
Page
Med*
High
4.Ecology
1.Toner Save
On
2.Sleep Time
(000-240)
Off*
005Min*
5.Tray Use
1.Copy
Tray#1 Only
MP Only
MP>T1*
T1>MP
2.Print
Tray#1 Only
MP Only
MP>T1*
T1>MP
6.LCD Contrast
—
b -nnnno+ a
b -nnnon+ a
b -nnonn+ a*
D
b -nonnn+ a
b -onnnn+ a
0.Local Language
—
(Canada only)
2.Copy
1.Quality
English*
Français
—
Auto*
Text
Allows you to change the
LCD language for your
country.
See
Quick
Setup
Guide
You can choose the Copy
resolution for your type of
document.
29
Adjusts the brightness for
copies.
30
Adjusts the contrast for
copies.
30
Photo
2.Brightness
—
b -nnnno+ a
b -nnnon+ a
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
3.Contrast
—
b -nnnno+ a
b -nnnon+ a
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
135
Main Menu
Submenu
Menu Selections
Options
Descriptions
2.Copy
4.Color Adjust
1.Red
b -nnnno+ a
Adjusts the red color for
copies.
(continued)
b -nnnon+ a
Page
30
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
2.Green
b -nnnno+ a
b -nnnon+ a
Adjusts the green color for
copies.
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
3.Blue
b -nnnno+ a
b -nnnon+ a
Adjusts the blue color for
copies.
b -nnonn+ a*
b -nonnn+ a
b -onnnn+ a
3.Printer
1.Emulation
—
Auto*
HP LaserJet
Chooses the emulation
mode.
BR-Script 3
2.Print Options
3.Output Color
1.Internal Font
—
Prints a list of the
machine’s internal fonts.
2.Configuration
—
Prints a list of the
machine’s printer settings.
3.Test Print
—
Prints a test page.
Auto*
Chooses color or black &
white printed documents.
If you choose Auto, the
machine selects a
suitable option for the
document (color or B&W).
—
Color
B&W
4.Reset Printer
5.Calibration
1.Reset
—
2.Exit
—
—
Calibrate
Reset
136
Returns the PCL setting to
the default settings.
Adjusts the color density
or returns the color
calibration to the factory
setting.
See
Software
User’s
Guide on
the
CD-ROM.
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
3.Printer
6.Auto Regist.
1.Registration
1.Start
Adjust the print position of
each color automatically.
See
Software
User’s
Guide on
the
CD-ROM.
(continued)
2.Exit
2.Frequency
Low
Medium*
Set the interval time you
want to carry out the auto
registration.
High
Off
7.Manual Regist.
1.Print Chart
—
Print the chart to manually
check the registration of
the colors.
2.Set Regist.
1 Magenta Left
Sets the correction value
on the chart you printed
from Print Chart.
2 Cyan Left
3 Yellow Left
4 Magenta Center
5 Cyan Center
6 Yellow Center
7 Magenta Right
8 Cyan Right
9 Yellow Right
4.LAN
1.TCP/IP
1.BOOT Method
Auto*
Static
RARP
BOOTP
DHCP
Chooses the BOOT
method that best suits
your needs.
(If you choose Auto,
RARP, BOOTP or DHCP,
you will be asked to enter
how many times the
machine tries to obtain the
IP address.)
2.IP Address
[000-255].
[000-255].
[000-255].
[000-255]
Enter the IP address.
3.Subnet Mask
[000-255].
[000-255].
[000-255].
[000-255]
Enter the Subnet mask.
4.Gateway
[000-255].
[000-255].
[000-255].
[000-255]
Enter the Gateway
address.
5.Node Name
BRNXXXXXX
Enter the Node name.
6.WINS Config
Auto*
Chooses the WINS
configuration mode.
Static
See
Network
User’s
Guide on
the
CD-ROM.
137
D
Main Menu
Submenu
Menu Selections
Options
Descriptions
Page
4.LAN
1.TCP/IP
7.WINS Server
(Primary)
(continued)
(continued)
Specifies the IP address
of the primary or
secondary WINS server.
See
Network
User’s
Guide on
the
CD-ROM.
000.000.000.000
(Secondary)
000.000.000.000
8.DNS Server
(Primary)
000.000.000.000
Specifies the IP address
of the primary or
secondary DNS server.
(Secondary)
000.000.000.000
9.APIPA
On*
Off
0.IPv6
On
—
Auto*
Automatically allocates
the IP address from the
link local address range.
Sets the IPv6 protocol On.
Off*
2.Ethernet
100B-FD
Chooses the Ethernet link
mode.
100B-HD
10B-FD
10B-HD
3.Scan to FTP
—
Color 150 dpi*
Color 300 dpi
Sets the resolution to
send the scanned data via
the FTP server.
Color 600 dpi
B&W 200 dpi
B&W 200x100 dpi
0.Factory Reset
1.Reset
1.Yes
2.No
2.Exit
138
—
Restores the network
settings to the factory
default.
Menu and features
Main Menu
Submenu
Menu Selections
Options
Descriptions
5.Machine
Info.
1.Serial No.
—
—
You can check the serial
number of your machine.
130
2.Page Counter
—
Total
You can check the
number of total pages the
machine has printed
during its life.
130
List
Copy
Page
Print
3.User Settings
—
—
You can print a list of your
settings including the
network configuration.
23
4.Parts Life
1.Drum
—
You can check the
percentage of a machine
part’s life that remains
available.
131
Drum
Resets the machine part’s
life counter. Appears
when you replace the
machine part.
106
2.Belt Unit
3.PF Kit MP
4.PF Kit 1
5.Fuser
6.Laser
5.Reset Menu
—
Belt Unit
PF Kit MP
113
PF Kit 1
D
139
Entering text
D
When setting certain menu selections, you will need to type text characters. The numeric keys
have letters printed on them. The keys: # and l do not have printed letters because they are used
for special characters.
Press the appropriate numeric key the required number of times to access the characters below:
„ For setting Scan to FTP menu options
Press
Key
one
time
two
times
three
times
four
times
five
times
six
times
seven
times
eight
times
nine
times
1
@
.
/
1
@
.
/
1
@
2
a
b
c
A
B
C
2
a
b
3
d
e
f
D
E
F
3
d
e
4
g
h
i
G
H
I
4
g
h
5
j
k
l
J
K
L
5
j
k
6
m
n
o
M
N
O
6
m
n
7
p
q
r
s
P
Q
R
S
7
8
t
u
v
T
U
V
8
t
u
9
w
x
y
z
W
X
Y
Z
9
„ For setting other menu selections
Press
Key
one
time
two
times
three
times
four
times
five
times
2
A
B
C
2
A
3
D
E
F
3
D
4
G
H
I
4
G
5
J
K
L
5
J
6
M
N
O
6
M
7
P
Q
R
S
7
8
T
U
V
8
T
9
W
X
Y
Z
9
Inserting spaces
To enter a space in a name, press c twice between characters.
Making corrections
If you entered a letter incorrectly and want to change it, press d to move the cursor to the incorrect
character, and then press Clear/Back.
Repeating letters
To enter a character on the same key as the previous character, press c to move the cursor right
before pressing the key again.
140
Menu and features
Special characters and symbols
Press l or #, then press d or c to move the cursor to the symbol or character you want. Press OK
to choose it. The symbols and characters below will appear depending on your menu selection.
Press l
for
(space) ! " # $ % & ' ( ) l + , - . /
Press #
for
:;<=>?@[]^_¥~‘|{}
D
141
E
Specifications
E
General
E
Memory Capacity
64 MB
ADF (automatic document
feeder)
Up to 35 pages (Staggered) [20 lb (80 g/m2)]
Recommended Environment for Best Results:
Temperature: 68° F to 86° F (20 to 30° C)
Humidity:
50% - 70%
Paper:
Xerox 4200 (20 lb/Letter)
Paper Tray
250 Sheets [20 lb (80 g/m2)]
Printer Type
Laser
Print Method
Electrophotography by semiconductor laser beam scanning
LCD (liquid crystal display)
16 characters × 2 lines
Power Source
110-120 V AC 50/60 Hz
Power Consumption
Peak:
Average 1200 W
Copying:
Average 495 W
Sleep:
Average 28 W
Standby:
Average 95 W
Dimensions
19.0 in.
(482 mm)
17.0 in.
(432 mm)
Weight
19.2 in.
(487 mm)
Without Drum/Toner Unit: 62.0 lb (28.1 kg) (DCP-9040CN)
63.3 lb (28.7 kg) (DCP-9042CDN)
Noise level
Sound power
Operating (Copying): LWAd = 6.9 Bell
Standby:
LWAd = 4.4 Bell
Sound pressure
Operating (Copying): LpAm = 54.5 dBA
Standby:
LpAm = 30 dBA
Temperature
Operating:
50° F to 90.5° F (10 to 32.5° C)
Storage:
41° F to 95° F (5 to 35° C)
Humidity
Operating:
20 to 80% (without condensation)
Storage:
10 to 90% (without condensation)
142
Specifications
Print media
Paper Input
E
Paper Tray
„ Paper Type:
Plain paper, Thin paper or Recycled paper
„ Paper Size:
Letter, A4, B5, A5, B6, A6, Executive, Legal
and Folio
„ Paper Weight:
16 to 28 lb (60 to 105 g/m2)
„ Maximum paper tray capacity: Up to 250 sheets of 20 lb (80 g/m2)
plain paper
Multi-purpose tray (MP tray)
„ Paper Type:
Plain paper, Thin paper, Thick paper,
Recycled paper, Bond paper, Envelopes or
Labels
„ Paper Size:
Width: 2.75 to 8.5 in. (69.9 to 215.9 mm)
Length: 4.57 to 16 in. (116.0 to 406.4 mm)
„ Paper Weight:
16 to 43 lb (60 to 163 g/m2)
„ Maximum paper tray capacity: Up to 50 sheets of 20 lb (80 g/m2)
plain paper
Up to 3 envelopes
Paper Output Up to 150 sheets (face down print delivery to the output paper tray)
Duplex
„ Paper Size
Letter, Legal and Folio
„ Manual Duplex
Yes
„ Automatic Duplex
(DCP-9042CDN only)
Yes (print only)
E
143
Copy
Copy Speed
E
Up to 17 pages/minute (Letter size) (Black) 1 2
Up to 17 pages/minute (Letter size) (Color) 1 2
Color/Monochrome
Yes/Yes
Document Size
ADF Width:
5.8 to 8.5 in. (148 to 215.9 mm)
ADF Height:
5.8 to 14 in. (148 to 355.6 mm)
Scanner Glass Width:
Max. 8.5 in. (215.9 mm)
Scanner Glass Height: Max. 11.7 in. (297 mm)
Copy Width:
Max. 8.26 in. (210 mm)
Multiple Copies
Stacks or Sorts up to 99 pages
Reduce/Enlarge
25% to 400% (in increments of 1%)
Resolution
Up to 1200 × 600 dpi
First Copy Out Time
Approx. 21 seconds (Black) 3
Approx. 23 seconds (Color) 3
1
The copy speed may change depending on the type of document you copy.
2
From the standard paper tray.
3
First copy out time may change if the machine is calibrating or registering itself.
144
Specifications
Scan
E
Color/Monochrome
Yes/Yes
TWAIN Compliant
Yes (Windows® 2000 Professional/XP/
XP Professional x64 Edition/Windows Vista®)
Mac OS® X 10.2.4 or greater
WIA Compliant
Yes (Windows® XP/Windows Vista ®)
Color Depth
24 bit color
Resolution
Up to 19200 × 19200 dpi (interpolated) 1
Up to 1200 × 2400 dpi (optical) 2
Up to 1200 x 600 dpi (optical) 3
Document Size
ADF Width:
5.8 to 8.5 in. (148.0 to 215.9 mm)
ADF Height:
5.8 to 14 in. (148.0 to 355.6 mm)
Scanner Glass Width:
Max. 8.5 in. (215.9 mm)
Scanner Glass Height: Max. 11.7 in. (297 mm)
Scanning Width
Max. 8.26 in. (210 mm)
Gray Scale
256 levels
1
Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows® XP/Windows Vista® (resolution up to
19200 × 19200 dpi can be chosen by using the Brother scanner utility)
2
When using the scanner glass
3
When using the ADF
E
145
Print
Emulations
E
PCL6
BR-Script (PostScript) Level 3
Printer Driver
Host-Based Driver for Windows® 2000 Professional/
XP/XP Professional x64 Edition/Windows Vista ®/
Windows Server® 2003 (print only via network)
BR-Script (PPD file) for Windows ® 2000 Professional/
XP/XP Professional x64 Edition/Windows Vista ®
Macintosh® Printer Driver for Mac OS® X 10.2.4 or greater
BR-Script (PPD file) for Mac OS® X 10.2.4 or greater
Resolution
600 × 600 dpi, 2400 dpi (2400 × 600 dpi)
Print Speed
Up to 21 pages/minute (Letter size) (Black) 1 2
Up to 21 pages/minute (Letter size) (Color) 1 2
Up to 7 sides/minute (3.5 pages) (Black) 1 2
Print Speed for
Duplex Printing
(DCP-9042CDN only)
Up to 7 sides/minute (3.5 pages) (Color) 1 2
First Print Out Time
Less than 16 seconds (Black) 3
Less than 17 seconds (Color) 3
1
The print speed may change depending on the type of document you print.
2
From the standard paper tray.
3
First print out time may change if the machine is calibrating or registering itself.
Interfaces
E
USB
Use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m). 1 2
LAN cable
Use an Ethernet UTP cable category 5 or greater.
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB
1.1 interface.
2
Third party USB ports are not supported.
146
Specifications
Computer requirements
E
Minimum System Requirements and Supported PC Software Functions
Computer Platform &
Operating System
Version
Windows®
Operating
System
Supported PC
PC
Interface
Software
Functions
Processor
Minimum
Speed
Minimum Recommended Available Hard
RAM
RAM
Disk Space
For
Drivers
Windows®
2000
Printing, USB,
Intel® Pentium®
Scanning 10/100 BaseTx or equivalent
(Ethernet)
Professional 3
64 MB
Windows® XP
Home 1 3
128 MB
For
Applications
256 MB 150 MB 310 MB
Windows® XP
Professional 1 3
Windows®
XP
Professional
64-bit processors 4
256 MB 512 MB
1GHz 32-bit (x86)
or 64-bit (x64) 4
processers
512 MB 1 GB
x64 Edition 1
Windows
Vista® 1
Windows
Server®
Printing
10/100 BaseTx Intel® Pentium® III
(Ethernet)
or equivalent
500 MB 500 MB
256 MB 512 MB 50 MB
Not
available
2003
Windows
64-bit processors 4
Server®
E
256 MB
2003 x64
Edition
Macintosh® Mac OS® X
Operating
10.2.4 or
System
greater
Printing, USB 2,
PowerPC G4/G5,
Scanning 10/100 BaseTx Intel® Core™
(Ethernet)
Solo/Duo,
PowerPC G3
350MHz
128 MB 160 MB 80 MB
400 MB
1
For WIA, 1200x1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.
2
Third party USB ports are not supported.
3
PaperPort™ 11SE supports Microsoft® SP4 or higher for Windows® 2000 and SP2 or higher for XP.
4
AMD Opteron™, AMD Athlon™ 64, Intel® Xeon® with Intel® EM64T, Intel® Pentium® 4 with Intel® EM64T or equivalent
147
Consumable items
Toner Cartridge Life
E
Standard Toner Cartridges:
TN-110BK (Black):
2,500 pages 1
TN-110C, TN-110M, TN-110Y
(Cyan, Magenta, Yellow):
1,500 pages 1
High-Yield Toner Cartridges:
TN-115BK (Black):
5,000 pages 1
TN-115C, TN-115M, TN-115Y
(Cyan, Magenta, Yellow):
4,000 pages 1
Drum Unit Life Expectancy
DR-110CL:
Approx. 17,000 pages 2
Belt Unit
BU-100CL:
Approx. 50,000 pages 3
Waste Toner Box
WT-100CL:
Approx. 20,000 pages 4
1
Approx. yields based on 5% page coverage (Letter)
2
Drum yield is approximate, and may vary by type of use.
3
When printing on Letter or A4 size paper
4
When printing on Letter or A4 size paper at 5% print coverage for CMYK each.
148
Specifications
Ethernet wired network
E
Network board model
name
NC-6500h
LAN
You can connect your machine to a network for Network Printing and
Network Scanning 1
Support for
Windows® 2000 Professional, Windows® XP, Windows® XP
Professional x64 Edition, Windows Vista ®, Windows Server ® 2003
and Windows Server® 2003 x64 Edition 1
Mac OS® X 10.2.4 or greater 2
Protocols
IPv4:
TCP/IP
ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS,
NetBIOS name resolution, DNS resolver, mDNS,
LPR/LPD, Custom Raw Port/Port9100, IPP, IPPS,
FTP server, SSL/TLS, POP before SMTP, SMTP-AUTH,
Telnet, SNMPv1, HTTP/HTTPS server,
TFTP client and server, SMTP client, APOP,
LLTD responder, Raw Port (PC scanner), FTP client
IPv6:
TCP/IP
(Turned off as default) NDP, RA, DNS, mDNS, LPR/LPD,
Custom Raw Port/Port9100, IPP, IPPS, FTP server, SSL/TLS,
POP before SMTP, SMTP-AUTH, Telnet, SNMPv1,
HTTP/HTTPS server, TFTP client and server, SMTP client,
APOP, LLTD responder, Raw Port (PC scanner)
Network type
Ethernet 10/100 BASE-TX Auto Negotiation (Wired LAN)
Management utilities 3
BRAdmin Light for Windows® 2000 Professional, Windows® XP,
Windows® XP Professional x64 Edition, Windows Vista®, Windows
Server ® 2003, Windows Server ® 2003 x64 Edition and Mac OS® X
10.2.4 or greater
BRAdmin Professional for Windows® 2000 Professional, Windows®
XP, Windows ® XP Professional x64 Edition, Windows Vista ®,
Windows Server® 2003 and Windows Server 2003 x64 Edition
Web BRAdmin for Windows ® 2000 Professional, Windows® XP,
Windows® XP Professional x64 Edition, Windows Vista®, Windows
Server ® 2003 and Windows Server 2003 x64 Edition
Client computers with a web browser supporting Java™
1
Printing only for Windows Server® 2003
2
Mac OS® X 10.2.4 or greater (mDNS)
3
BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/
149
E
F
Glossary
F
This is a comprehensive list of features and terms that appear in Brother manuals. Availability of
these features depends on the model you purchased.
ADF (automatic document feeder)
The document can be placed in the ADF
and scanned one page at a time
automatically.
Temporary settings
You can select certain options for each
copy without changing the default
settings.
Beeper Volume
Volume setting for the beep when you
press a key or make an error.
User Settings List
A printed report that shows the current
settings of the machine.
Cancel Job
Cancels a print job and clears the printer
memory.
Contrast
Setting to compensate for dark or light
documents, by making copies of dark
documents lighter and light documents
darker.
Gray scale
The shades of gray available for copying
photographs.
LCD (liquid crystal display)
The display screen on the machine that
shows interactive messages during OnScreen Programming.
Menu mode
Programming mode for changing your
machine’s settings.
OCR (optical character recognition)
The bundled ScanSoft™ PaperPort™
11SE with OCR or Presto!®
PageManager® software application
converts an image of text to text you can
edit.
Resolution
The number of vertical and horizontal lines
per inch.
Scanning
The process of sending an electronic
image of a paper document into your
computer.
150
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Index
A
Accessories and supplies .......................... ii
ADF (automatic document feeder)
using .....................................................18
Apple® Macintosh®
See Software User’s Guide on the
CD-ROM.
out of memory ...................................... 32
quality ................................................... 29
single .................................................... 26
sort (ADF only) ..................................... 29
temporary settings ................................ 27
tray selection ........................................ 32
using ADF ................................18, 29, 31
using scanner glass ....................... 19, 31
B
D
Belt unit ..................................................112
Brother
accessories and supplies ........................ ii
Brother numbers ...................................... i
Customer Service .................................... i
FAQs (frequently asked questions) ......... i
product support ........................................ i
service centers ......................................... i
warranties .................................... iii, iv, vi
Data LED ................................................... 6
Document
how to load
ADF ................................................... 18
scanner glass .................................... 19
jam ....................................................... 69
Drum unit
checking (remaining life) .................... 131
cleaning .......................................... 87, 90
replacing ............................................. 106
Duplex (2-sided)
troubleshooting ............................... 50, 78
C
Canceling
print jobs ................................................. 6
Cleaning
corona wire ...........................................87
drum unit ...............................................90
laser scanner window ...........................83
scanner .................................................82
Consumable items ...................................98
Control panel overview .............................. 6
ControlCenter2 (for Macintosh®)
See Software User’s Guide on the
CD-ROM.
ControlCenter3 (for Windows®)
See Software User’s Guide on the
CD-ROM.
Copy
brightness .............................................30
color saturation .....................................30
contrast .......................................... 26, 30
Enlarge/Reduce key .............................27
keys ................................................. 6, 27
multiple .................................................26
N in 1 (page layout) ..............................31
Options key ...........................................28
E
Enlarge/Reduce key ................................ 27
Envelopes .................. 9, 11, 12, 13, 15, 16
Error messages on LCD .......................... 65
Change Belt Unit ................................ 112
Drum End Soon .................................. 106
Init Unable XX ...................................... 66
No Paper .............................................. 67
Out of Memory ..................................... 67
Print Unable XX .................................... 67
Scan Unable XX ................................... 68
Toner Life End .................................... 101
Toner Low .......................................... 101
Waste Toner Soon ............................. 117
F
Folio .............................................13, 21, 31
G
Gray scale ............................................. 145
151
G
H
N
HELP
LCD messages ...................................132
Menu Table ................................ 132, 134
using menu keys .................................132
N in 1 (page layout) ................................. 31
Network
printing
See Network User’s Guide on the
CD-ROM.
scanning
See Software User’s Guide on the
CD-ROM.
J
Jams
document ..............................................69
paper .....................................................70
Job Cancel key ................................... 6, 50
L
Labels .................................. 11, 12, 13, 17
LCD (liquid crystal display) ............... 6, 132
contrast .................................................23
M
Machine information
checking remaining life of parts ..........131
Data LED ................................................8
page counters .....................................130
Macintosh®
See Software User’s Guide on the
CD-ROM.
Maintenance, routine ...............................81
checking the remaining life of parts ....131
replacing
belt unit ................................... 112, 113
drum unit ..........................................106
toner cartridge ..................................101
waste toner box ................................117
Memory
adding DIMM (option) ...........................47
installing .............................................47
storage ................................................132
Menu Table ................................... 132, 134
using menu keys .................................132
O
Out of Memory message ................... 32, 67
P
Packing and shipping the machine ........ 123
Page layout (N in 1) ................................. 31
Paper ............................................... 12, 143
folio ....................................................... 13
how to load ............................................. 9
jam ........................................................ 70
size ....................................................... 12
size of document ........................ 144, 145
type ................................................. 12, 21
PaperPort™ 11SE with OCR
See Software User’s Guide on the
CD-ROM and Help in the PaperPort™
11SE application to access How-to-Guides.
Post card ........................................... 11, 13
Power failure ......................................... 132
Print
drivers ................................................. 146
Job Cancel key ................................. 6, 50
keys ........................................................ 6
paper jams ............................................ 70
quality ................................................... 54
resolution ............................................ 146
Secure key ............................................. 6
specifications ...................................... 146
Printing
See Software User’s Guide on the
CD-ROM.
Programming your machine .................. 132
Q
Quality (copying) ..................................... 29
152
R
T
Reducing
copies ...................................................27
Replacing
belt unit ...................................... 112, 113
drum unit .............................................106
toner cartridge .....................................101
waste toner box ......................... 117, 118
Resolution
copy ....................................................144
print .....................................................146
scan ....................................................145
Temporary copy settings ......................... 27
Text, entering ........................................ 140
Toner cartridge, replacing ..................... 101
Toner save .............................................. 23
Tray selection .......................................... 32
Tray use, setting
copy ...................................................... 22
print ...................................................... 22
Troubleshooting ....................................... 49
document jam ....................................... 69
error messages on LCD ....................... 65
if you are having difficulty
copy quality ....................................... 49
network .............................................. 51
paper handling .................................. 51
print quality .................................. 51, 54
printing .............................................. 49
scanning ............................................ 50
software ............................................. 50
paper jam ............................................. 70
S
Safety instructions ....................................42
Scanner glass, using ................................19
Scanning
See Software User’s Guide on the
CD-ROM.
Secure key ................................................. 6
Serial number
how to find............... See inside front cover
Service centers ........................................... i
Shipping the machine ............................123
Sleep time ................................................23
Sort ................................................... 26, 29
U
User Settings List .................................... 23
V
Volume, setting
beeper .................................................. 22
W
Warranties ................................................. iii
Canada ...................................................vi
Notice-Disclaimer ................................... iii
USA ........................................................iv
Waste toner box .................................... 117
Windows®
See Software User’s Guide on the
CD-ROM.
World Wide Web .........................................i
153
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EQUIPMENT ATTACHMENT LIMITATIONS (Canada only)
NOTICE
This product meets the applicable Industry Canada technical specifications.
Brother International Corporation
100 Somerset Corporate Boulevard
P.O. Box 6911
Bridgewater, NJ 08807-0911 USA
Brother International Corporation (Canada) Ltd.
1 rue Hôtel de Ville,
Dollard-des-Ormeaux, QC, Canada H9B 3H6
Visit us on the World Wide Web
http://www.brother.com/
These machines are made for use in the USA and Canada only. We cannot recommend using
them overseas because the power requirements of your Digital Copier/Printer may not be
compatible with the power available in foreign countries. Using USA or Canada models
overseas is at your own risk and may void your warranty.