User’s Guide
DS-820W
Version 0
USA
Using the documentation
Thank you for buying a Brother machine! Reading the documentation will help you make the most of your
machine.
Symbols and conventions used in the documentation
The following symbols and conventions are used throughout the documentation.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE
Notes tell you how you should respond to a situation that may arise or give tips
about how the operation works with other features.
Bold
Bold style identifies keys on the machine control panel or computer screen.
Italics
Italicized style emphasizes an important point or refers you to a related topic.
Courier New
Courier New font identifies the messages shown on the LCD of the machine.
NOTE
If you are using a tablet running Windows®, you can make your selections either by tapping the screen or
by clicking with your mouse.
i
Trademarks
The Brother logo, Brother and DSmobile are registered trademarks of Brother Industries, Ltd.
Apple, Macintosh, Mac OS, iOS and App Store are trademarks of Apple Inc., registered in the United States
and other countries.
Windows and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the
United States and / or other countries.
Wi-Fi is a registered trademark of the Wi-Fi Alliance.
Google Play and Android are trademarks of Google Inc.
Nuance, the Nuance logo and PaperPort are trademarks or registered trademarks of Nuance
Communications, Inc. or its affiliates in the United States and / or other countries.
Any trade names and product names of companies appearing on Brother products, related
documents and any other materials are all trademarks or registered trademarks of those respective
companies.
ii
Table of contents
1
General Information
1
Scanner overview .....................................................................................................................................1
Control panel overview .............................................................................................................................3
Items displayed on the LCD ...............................................................................................................4
List of messages on the LCD .............................................................................................................5
Power button LED indications ...................................................................................................................5
Checking the WiFi indicator ................................................................................................................6
Setting the Clock .......................................................................................................................................7
Using the auto power off function .............................................................................................................7
Charging battery .......................................................................................................................................8
Formatting an SD card ..............................................................................................................................9
2
Document Specifications
10
Acceptable documents ...........................................................................................................................10
Unacceptable documents .......................................................................................................................11
Documents recommended for use with the Carrier Sheet ......................................................................11
3
Scan Preparation
13
Loading a document ...............................................................................................................................13
Loading the Carrier Sheet .......................................................................................................................14
Important Carrier Sheet tips .............................................................................................................15
4
Scan Using the Control Panel
16
Scanning in SD mode .............................................................................................................................16
5
Scan Using Your Computer
17
Installing the scanner driver and scanning software ...............................................................................17
For Windows® users .........................................................................................................................17
For Macintosh users .........................................................................................................................19
Connecting your scanner to your computer in TWAIN Mode .................................................................21
Choosing your scanning software ...........................................................................................................21
Using DSmobileCapture (for Windows®) ................................................................................................22
Changing DSmobileCapture scan settings (for Windows®) ....................................................................25
File settings ......................................................................................................................................25
Image settings ..................................................................................................................................26
Paper settings ...................................................................................................................................27
Preview settings ...............................................................................................................................29
Options settings ................................................................................................................................30
Imprinter settings ..............................................................................................................................31
Information ........................................................................................................................................32
Using DSmobileCapture (for Macintosh) ................................................................................................33
Changing DSmobileCapture scan settings (for Macintosh) ....................................................................34
Image settings ..................................................................................................................................34
File settings ......................................................................................................................................35
Paper settings ...................................................................................................................................36
iii
Options settings ................................................................................................................................37
Information ........................................................................................................................................38
Using Button Manager V2 (for Windows®) .............................................................................................39
Scanning methods ............................................................................................................................41
Scan buttons in the Button Manager V2 Button Panel (for Windows®) ..................................................42
Scan to an image ..............................................................................................................................42
Scan to an application ......................................................................................................................42
Scan to an email ...............................................................................................................................43
Scan to a printer ...............................................................................................................................43
Scan to shared folder .......................................................................................................................43
Scan to a FTP server ........................................................................................................................44
6
Wi-Fi® Connection
45
Connecting in access point (AP) mode ...................................................................................................45
7
Access Scanned Images on the SD Card
46
Using your web browser .........................................................................................................................46
Using the USB connection between your scanner and computer ..........................................................49
Using a ScanHub™ (Android) ................................................................................................................50
Using a ScanHub™ (iOS) .......................................................................................................................50
8
Changing Settings Using Your Browser
51
Configuring Wi-Fi® settings in access point (AP) mode .........................................................................51
Configure network settings ...............................................................................................................51
Reset network settings .....................................................................................................................52
9
Scanner Calibration
53
Calibration using the control panel .........................................................................................................53
Calibration using software (for Windows®) .............................................................................................54
Calibration using software (for Macintosh) .............................................................................................57
10
Scanner Maintenance
59
Cleaning the outside of your scanner .....................................................................................................59
Cleaning the inside of your scanner .......................................................................................................59
11
Troubleshooting
61
Error messages and Error codes ............................................................................................................61
Troubleshooting ......................................................................................................................................63
A
Appendix A
69
Specifications ..........................................................................................................................................69
General .............................................................................................................................................69
Scanner ............................................................................................................................................70
Li-ion battery .....................................................................................................................................70
Interfaces ..........................................................................................................................................71
Network ............................................................................................................................................71
iv
Computer requirements ....................................................................................................................72
B
Appendix B
73
Contacting Brother ..................................................................................................................................73
Register your product .......................................................................................................................73
Frequently asked questions (FAQs) .................................................................................................73
For customer service ........................................................................................................................74
Technical support (for PageManager and BizCard) ...............................................................................75
v
Basic functions
Storing scanned images
Scan to your computer*1
Scan to an SD Memory Card (SD card)
You can store scanned images on your computer as long You can store scanned images on the SD card included
the Micro USB Cable connects the scanner and the com- with your scanner. For more information, see Scan Using
puter. For more information, see Scan Using Your Com- the Control Panel on page 16.
puter on page 17.
*1:This function is not available while using the Wi-Fi® connection.
Accessing scanned images stored on the SD card
View in the browser
View on an Android or iOS mobile
device
View on your computer via the USB
connection
Access scanned images stored on the
SD card via the web browser of a
wireless LAN tablet or your computer.
For more information, see Using your
web browser on page 46.
Access scanned images stored on the
SD card via ScanHub™. For more information, see Using a ScanHub™
(Android) on page 50 or Using a
ScanHub™ (iOS) on page 50.
Access and view scanned images
stored on the SD card from your computer when it is connected to your
scanner via the supplied Micro USB
Cable. For more information, see Using the USB connection between your
scanner and computer on page 49.
vi
1
General Information
1
1
Scanner overview
Front
1
2
8
7
6
5
3
4
1 Top cover
2 Control panel
3 Reset button
4 Battery compartment
5 Wi-Fi® (ON / OFF) switch
NOTE
When you do not use the Wi-Fi® function, set the Wi-Fi® switch to OFF. If you leave the switch in the ON
position, the battery will be consumed faster.
6 Document guide
7 Feeder slot
8 Left edge
1
General Information
Rear
1
3
2
1
1 Micro USB port
2 SD card slot
3 Paper ejection slot
2
General Information
Control panel overview
1
8
1
2
7
3
6
4
5
1 WiFi indicator
Indicates the status of the Wi-Fi® connection.
2 Menu button
Press to configure the menu settings.
3 Power button
• Press to turn on the scanner.
• Press and hold to turn off the scanner.
4 Start / OK button
• Press to confirm a selected item.
• For Windows®
Press to start scanning when using Button Manager V2.
For more information, see Using Button Manager V2 (for Windows®) on page 39.
• For Macintosh
Press to start scanning when using DSmobileCapture.
For more information, see Using DSmobileCapture (for Macintosh) on page 33.
5 PDF / JPG ( ) button
• Press to change the scanning file format (PDF or JPEG).
• Press to scroll through the menu and option items.
6 HQ / STD ( ) button
• Press to change the resolution. HQ is 600 dpi and STD is 300 dpi.
• Press to scroll through the menu and option items.
3
General Information
7 COLOR / MONO (
) button
1
• Press to change the scan mode (color or mono [black and white]).
• Press to return to the previous screen.
8 Liquid Crystal Display (LCD)
Displays messages to help you set up and use your scanner.
Items displayed on the LCD
1
6
2
5
3
4
1 SD
Appears when the SD card is inserted into the scanner’s SD card slot.
2 Remaining battery power
3 The selected menu or the current status appears here.
For more information about the messages displayed on the LCD, see List of messages on the LCD on
page 5.
4 PDF / JPG
Displays the scanning file format (PDF or JPEG).
5 HQ / STD
Press to change the resolution. HQ is 600 dpi and STD is 300 dpi.
6 COLOR / MONO
Displays the scan mode.
4
General Information
List of messages on the LCD
1
Message
Machine Status
The machine is connected to your computer in TWAIN mode.
An SD card is inserted in the machine’s SD card slot.
The machine displays the menu to format an SD card.
For more information, see Formatting an SD card on page 9.
The machine displays the menu to set its clock.
For more information, see Setting the Clock on page 7.
The machine displays the calibration menu.
For more information, see Calibration using the control panel on page 53.
The machine displays the menu to use the auto power off function.
For more information, see Using the auto power off function on page 7.
The machine is not connected to your computer and there is no SD card inserted in it.
Power button LED indications
LED indication
Machine Status
No light
The machine is not connected to your computer or the Li-ion battery is not installed.
Green light
The machine is ready to scan or is charging the battery.
Blinking green
The machine is scanning a document.
Rapidly blinking red
Some error has occurred. The top cover is open, or a document is jammed.
5
General Information
Checking the WiFi indicator
1
®
®
Wi-Fi indicator
Wi-Fi status
No light
The Wi-Fi® switch is set to OFF.
WiFi
Lighting (Red)
The Wi-Fi® switch is set to ON and the scanner is starting up a Wi-Fi® connection. It will
take about 40 seconds to make the Wi-Fi® connection.
WiFi
Lighting (Blue)
A Wi-Fi® connection has been made.
WiFi
NOTE
When you are not using the Wi-Fi® function, set the Wi-Fi® switch to OFF. If you leave the switch in the
ON position, the battery will be consumed faster.
6
General Information
Setting the Clock
1
Before using your scanner, set the scanner clock to the correct time.
a
b
c
d
e
f
Turn on your scanner.
On the scanner’s control panel, press Menu.
Press HQ / STD ( ) or PDF / JPG ( ) until TME is displayed on the LCD.
Press Start / OK.
Press HQ / STD ( ) or PDF / JPG ( ) to set year.
Press Start / OK to confirm the year.
NOTE
To return to the previous screen, press the COLOR / MONO (
g
h
) button.
Repeat steps 5 and 6 to set month, day, hour (24-hour format) and minute.
After setting the minute, the LCD displays OK, indicating that the clock is set.
Using the auto power off function
You can turn your scanner off automatically to save power. The scanner will power off after five minutes of
inactivity.
NOTE
When the Wi-Fi® switch is set to ON, this function is disabled.
a
b
c
d
e
f
g
Turn on your scanner.
On the scanner’s control panel, press Menu.
Press HQ / STD ( ) or PDF / JPG ( ) until PWR is displayed on the LCD.
Press Start / OK.
Do one of the following:
• To enable the auto power off function, press HQ / STD ( ) or PDF / JPG ( ) to select YES.
• To disable the auto power off function, press HQ / STD ( ) or PDF / JPG ( ) to select NO.
Press Start / OK.
The LCD displays OK, indicating that auto power off has been set.
7
General Information
Charging battery
a
b
c
Make sure that your computer is ON.
d
The Power button
1
Connect the supplied Micro USB Cable to the micro USB port
on the rear of your scanner.
Connect the cable to your computer. The battery starts charging automatically.
lights up green while the battery is charging, and goes off when charging is
complete.
NOTE
• When charging the battery, press and hold the Power button
to turn off your scanner. You can charge
the battery with the power either on or off, but charging takes more time than when the scanner is off.
• When charging the battery with the power on, slide the Wi-Fi® switch
to OFF.
• When the scanner is turned on, the battery level is displayed on the LCD panel.
Battery icon
Power level
Full
Half full
Low
8
General Information
Formatting an SD card
1
When you purchase your own SD card, you must format the SD card before using it.
NOTE
Before formatting an SD card, make sure if there is no important data on it. When you format an SD card
that was previously used with other devices, all of its data will be deleted.
a
b
c
d
e
f
g
Insert the SD card into the SD card slot.
Turn on your scanner.
Make sure that SD appears on the LCD display.
On the scanner’s control panel, press Menu.
Press HQ / STD ( ) or PDF / JPG ( ) until FMT is displayed on the LCD.
Press Start / OK.
Do one of the following:
• To format the SD card, press HQ / STD ( ) or PDF / JPG ( ) to select YES, and then press Start /
OK.
The SD icon and FMT in the LCD display will blink, and the scanner will begin to format the SD card.
When the LCD display OK, formatting is complete.
• To cancel formatting, press HQ / STD ( ) or PDF / JPG ( ) to select NO, and then press Start / OK.
9
2
Document Specifications
2
Acceptable documents
Standard Paper
2
Length
3.5 in. to 32 in. (90 mm to 812.8 mm)
Width
2.2 in. to 8.5 in. (55 mm to 215.9 mm)
Weight
16 lb to 28 lb (60 g/m2 to 105 g/m2)
To scan thinner document, use the Carrier Sheet (see Loading
the Carrier Sheet on page 14).
Maximum Number of Pages
1 page
Standard Paper Size
A4
8.3 × 11.7 in. (210 × 297 mm)
A5
5.8 × 8.3 in. (148 × 210 mm)
A6
4.1 × 5.8 in. (105 × 148 mm)
A7
2.9 × 4.1 in. (74 × 105 mm)
A8
2.0 × 2.9 in. (52 × 74 mm)
B5
7.2 × 10.1 in. (182 × 257 mm)
B6
5.0 × 7.2 in. (128 × 182 mm)
B7
3.6 × 5.0 in. (91 × 128 mm)
B8
2.5 × 3.6 in. (64 × 91 mm)
Legal
8.5 × 14 in. (215.9 × 355.6 mm)
Letter
8.5 × 11 in. (215.9 × 279.4 mm)
Plastic Cards
Length
1.57 in. to 3.4 in. (40 mm to 86 mm)
(non-embossed
cards only)
Width
1.57 in. to 3.4 in. (40 mm to 86 mm)
Standard Size (ISO)
3.37 × 2.13 × 0.03 in. (85.6 × 54.0 × 0.76 mm)
Material
Plastic (PET)
Type
Plastic card such as a driver’s license or an insurance card
Thickness
Less than 0.031 in. (0.8 mm)
Maximum Number of Pages
1 page
Length
3.5 in. to 32 in. (90 mm to 812.8 mm)
Width
2.2 in. to 8.5 in. (55 mm to 215.9 mm)
Thickness
More than 0.016 in. (0.04 mm)
Maximum Number of Pages
1 page
Receipts
10
Document Specifications
Unacceptable documents
„ Documents with paper clips or staples
„ Documents with wet ink
2
„ Fabrics, metallic sheets, overhead projector sheets
„ Glossy or mirrored media
„ Embossed plastic cards
„ Documents that exceed recommended thicknesses
Documents recommended for use with the Carrier Sheet
Use the supplied Carrier Sheet when you scan the following:
„ Documents with a carbon sheet attached on the back
„ Documents written in pencil
„ Documents narrower than 2.2 in. (55 mm) wide
„ Documents shorter than 3.5 in. (90 mm) long
„ Documents of uneven thickness, such as envelopes
„ Documents with large wrinkles or curls
„ Bent or damaged documents
„ Documents that use tracing paper
„ Documents that use coated paper
„ Photographs (photographic paper)
„ Documents printed on perforated paper
„ Documents printed on unusually-shaped paper (not square or rectangle)
„ Documents with photos, notes, or stickers affixed to them
„ Documents that use carbonless paper
„ Documents that use loose-leaf paper or any paper with holes in it
„ Photographic negatives
For more information about using the Carrier Sheet when scanning, see Loading the Carrier Sheet on
page 14.
CAUTION
To avoid cutting yourself, do not slide or scrape your hand or fingers along the edges of the Carrier Sheet.
11
Document Specifications
IMPORTANT
• Do not place the Carrier Sheet in direct sunlight or in an area subject to high temperatures and high
humidity, or the Carrier Sheet may warp.
2
• Do not place large or heavy objects on the Carrier Sheet when it is lying flat.
• Do not bend or pull the Carrier Sheet. If it becomes damaged, it may not be acceptable for scanning, and
should not be used.
12
3
Scan Preparation
3
Loading a document
IMPORTANT
• Insert only one page into the scanner at a time. Insert the next page only after the first one is completely
scanned. Inserting more than one page at a time may cause your scanner to malfunction.
• DO NOT pull on the document while it is feeding.
• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted, or taped.
• DO NOT try to scan cardboard or fabric.
NOTE
• Make sure there is enough space behind the paper ejection slot. The scanned document will be ejected
from the rear of the scanner.
• Make sure documents that have ink or correction fluid on them are completely dry.
• Certain types of plastic cards may be scratched when scanned. To prevent damage to the card, we
recommended using the Carrier Sheet. For more information, see Loading the Carrier Sheet on page 14.
a
Set your document a face up in the feeder slot b and align the left edge of the page with the left edge
of the feeder slot c.
To scan a plastic card a, set the card top edge first into the feeder slot b and align the left edge of the
card with the left edge of the feeder slot c.
b
c
Slide the document guide d until it touches the right side of the document.
Gently insert the document until you feel its top edge touch the inside of the scanner.
3
4
2
3
4
2
1
1
NOTE
If you insert a document while SD is displayed on the LCD, scanning begins automatically.
13
3
Scan Preparation
Loading the Carrier Sheet
NOTE
Make sure documents that have ink or correction fluid on them are completely dry.
a
Set the document you want to scan in the left corner of the Carrier Sheet and align the top of the
document with the top left corner of the Carrier Sheet.
b
Set the Carrier Sheet a, document face up, with the black edge first in the feeder slot b and align the
left edge of the Carrier Sheet with the left edge of the feeder slot c.
c
d
Slide the document guide d against the right side of the Carrier Sheet.
3
Gently insert the Carrier Sheet until you feel its top edge touch the inside of the scanner.
3
4
2
1
14
Scan Preparation
Important Carrier Sheet tips
„ To avoid document jams, do not load the Carrier Sheet upside down. For more information, see Loading
the Carrier Sheet on page 14.
„ To avoid document jams, do not put several small documents into the Carrier Sheet at the same time.
Insert only one document into the Carrier Sheet at a time.
„ Do not write on the Carrier Sheet, as the writing may be seen in scanned documents. If the Carrier Sheet
becomes dirty, wipe it with a dry cloth.
„ Do not leave documents in the Carrier Sheet for extended periods of time, as the printing on the
documents may bleed through onto the Carrier Sheet.
15
3
4
Scan Using the Control Panel
4
Scanning in SD mode
a
Insert the SD card into the SD card slot.
4
NOTE
When you use a purchased SD card, you must format the SD card first. To format the SD card on your
scanner, see Formatting an SD card on page 9.
b
c
d
Turn on your scanner.
Make sure that SD appears on the LCD display.
If necessary, adjust the scanning settings by pressing the COLOR / MONO, PDF / JPG and HQ / STD
buttons on the control panel.
e
f
Insert your document.
g
The scanned image is stored on the SD card.
Your scanner starts scanning automatically.
The Power button LED blinks green and SD blinks on the LCD.
NOTE
To access the scanned images on the SD card, see Access Scanned Images on the SD Card on page 46.
16
5
Scan Using Your Computer
5
Installing the scanner driver and scanning software
For Windows® users
NOTE
• Make sure that your computer is ON and you are logged on with Administrator rights.
• DO NOT connect the Micro USB Cable yet.
• If your computer does not have a DVD-ROM drive, the supplied DVD-ROM does not contain drivers for
your operating system, or you want to download manuals and utilities, visit your model page at
http://solutions.brother.com/.
a
b
Insert the DVD-ROM.
When the Setup screen appears, click Install Scanner Driver and follow the on-screen instructions.
NOTE
• If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the
CD-ROM icon, and then double-click AutoRun.exe.
• When you install the scanner driver, DSmobileCapture (a scanning application) will be installed at the
same time. For more information on using DSmobileCapture, see Using DSmobileCapture (for Windows®)
on page 22.
17
5
Scan Using Your Computer
c
Click Additional Applications to install any of these applications during setup.
• Button Manager V2: document scanning and storing (in specified destinations)
• PaperPort™ 12SE: document scanning, editing and management
• Presto! BizCard 6: business card scanning, editing and management
• BR-Receipts: receipt scanning, editing and management
5
NOTE
• To register your product and download BR-Receipts, click Download BR-Receipts to access the Brother
Online site at http://www.brother.com/product/brotheronline/.
• For more information on which scanning application will work best for you, see Choosing your scanning
software on page 21.
18
Scan Using Your Computer
For Macintosh users
NOTE
• Make sure that your computer is ON and you are logged on with Administrator rights.
• DO NOT connect the Micro USB Cable yet.
• If your computer does not have a DVD-ROM drive, the supplied DVD-ROM does not contain drivers for
your operating system, or you want to download manuals and utilities, visit your model page at
http://solutions.brother.com/.
a
b
c
Insert the DVD-ROM.
5
Double-click on the DVD icon, and then double-click DS-820W.
Double-click on Brother DS-820 and follow the on-screen instructions to install the scanner driver.
NOTE
When you install the scanner driver, DSmobileCapture (a scanning application) will be installed at the
same time. For more information on using DSmobileCapture, see Using DSmobileCapture (for Macintosh)
on page 33.
19
Scan Using Your Computer
d
Click one of these folders to install the application during setup.
• Presto! PageManager 9: document scanning, editing and management
• Presto! BizCard 6: business card scanning, editing and management
• BR-Receipts: receipt scanning, editing and management
NOTE
• Clicking Presto! PageManager or Presto! BizCard will bring you to NewSoft Technology Corporation’s
website. Download the application from this website.
• To register your product and download BR-Receipts, double-click BR-Receipts to access the Brother
Online site at http://www.brother.com/product/brotheronline/.
• For more information on which scanning application will work best for you, see Choosing your scanning
software on page 21.
20
5
Scan Using Your Computer
Connecting your scanner to your computer in TWAIN Mode
Before scanning a document using the scanning software, select TWAIN Mode on your computer.
a
b
Turn on your scanner.
c
Press the Start / OK button on the scanner to display PC on the LCD.
Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your
computer.
5
Choosing your scanning software
After downloading the scanner drivers, select a scanning software application for saving scanned images to
your computer. Brother has supplied several options for you on the DVD-ROM; use this table to help
determine which of the included scanning applications will work best for you:
Software
Function
For more information
DSmobileCapture
Document scanning, browsing and filing
For Windows®: See Using DSmobileCapture (for Windows®) on page 22.
For Macintosh: See Using DSmobileCapture (for Macintosh) on page 33.
Button Manager V2
(Windows® only)
Document scanning and storing (in specified destinations)
See the software’s user instructions or Using Button Manager V2 (for Windows®) on
page 39.
Nuance PaperPort™ 12SE Document scanning, OCR scanning, edit(Windows® only)
ing and management
See the software’s user instructions.
Presto! PageManager 9
(Macintosh only)
Document scanning, OCR scanning, editing and management
See the software’s user instructions.
Presto! BizCard 6
Business card scanning, editing and man- See the Presto! BizCard User’s Manual
agement
which will be downloaded onto your computer when you download the software.
BR-Receipts
Receipt scanning and management
See the software’s user instructions.
NOTE
• Clicking Presto! PageManager or Presto! BizCard will bring you to NewSoft Technology Corporation’s
website. Download the application from this website.
• To register your product and download BR-Receipts, double-click BR-Receipts to access the Brother
Online site at http://www.brother.com/product/brotheronline/.
21
Scan Using Your Computer
Using DSmobileCapture (for Windows®)
a
Connect the supplied Micro USB Cable to the Micro USB port on the rear of your scanner. Connect the
cable to your computer.
b
Double-click the DSmobileCapture shortcut
c
The Select Scanner Model dialog box appears. Select TWAIN under Driver Type and select Brother
DS-820W under Scanner Model, and then click OK.
on your desktop.
5
d
DSmobileCapture launches.
22
Scan Using Your Computer
e
Change the scanning settings, if needed.
For more information on changing settings, see Changing DSmobileCapture scan settings (for
Windows®) on page 25.
f
Insert a document into your scanner.
g
Click Scan
. Your scanner starts scanning.
5
A thumbnail of the scanned image appears in the DSmobileCapture screen and the scanned image will
be saved in the directory you specified in step 5.
23
Scan Using Your Computer
h
For continuous scanning, insert the next document into the scanner while Waiting next job... screen
appears. When the document is inserted, scanning will start automatically.
To stop the continuous scanning, click Cancel on Waiting next job... screen.
NOTE
• To change the time delay when waiting for the next job, see Paper settings on page 27.
• To save multiple documents as one file, choose Multi-page PDF or Multi-page TIFF from the File Format
drop-down list.
24
5
Scan Using Your Computer
Changing DSmobileCapture scan settings (for Windows®)
File settings
(1)
(2)
(3)
(4) (5)
5
(1)
Setup
Change scanner properties.
(2)
File Format
Change the file format.
Select the format you want from the drop-down list.
(3)
Path
Specify the directory where you want to save scanned images.
(4)
Fit Page
You can view and size the scanned image.
You cannot use Fit Page when PDF or Multi-page PDF is chosen in File Format.
(5)
Actual Size (100%)
You can view the scanned image in Actual Size (100%).
You cannot use Actual Size (100%) when PDF or Multi-page PDF is chosen in
File Format.
25
Scan Using Your Computer
Image settings
Click Setup
, and then click the Image tab to choose image type and to set basic scan settings.
(2)
(3)
(4)
(1)
5
(5)
(6)
(7)
(1)
Image Selection Box
Choose the type of document you want to scan.
(2)
Brightness
Adjusts the lightness or darkness of an image. The range is from -100 to +100. The
factory default is 0.
(3)
Contrast
Adjusts the range between the darkest and the lightest shades in the image. The
range is from -100 to +100. The factory default is 0.
(4)
Resolution
Determine the quality of the scanned image. The factory default is 200 dpi.
(5)
Invert
Reverse the brightness and the colors in the image.
(6)
Profiles
Save or change the scanning setting in the dialog box of Scanner Properties.
(7)
Defaults
Reset values in this and all other Properties tabs to the original factory settings.
26
Scan Using Your Computer
Paper settings
Click Setup
, and then click the Paper tab to define values related to image output.
(1)
(2)
5
(4)
(3)
(5)
(6)
(7)
(1)
Cropping
Cropping allows you to capture a portion of the scanned document.
„ Automatic
Choose Automatic to allow the software to adjust the cropping window according
to the document size. Use this option for batches of mixed-sized documents.
„ Fix for Transfer
Choose Fix for Transfer if you want the ability to define the area or zone to be
imaged. Use for batches of same-sized documents.
27
Scan Using Your Computer
(2)
Scan Area
Choose your paper size from the drop-down list or create a custom paper size by
clicking Add in the drop-down list.
If you selected Fix for Transfer in Cropping (1), define the X-Offset and
Y-Offset or specify Width and Length to redefine the scan area. The Display
Area (4) in this screen displays image placement as you change the values.
• X-Offset - the distance from the left edge of the document to the left edge of the
scanned area.
• Y-Offset - the distance from the top edge of the document to the top edge of the
scanned area.
• Width - the width of the scanned area.
• Length - the length of the scanned area.
•
5
Use these arrows (or your mouse) to move the scan area; you can view
the results in the Display Area of this screen.
(3)
Adjustment
Adjustment allows you to add a specific margin at left, right, top and bottom of
your image. This may help to reduce possible corner clipping on any skewed images. Select a value from 0 to +5 mm. The Adjustment result will not appear in
the Display Area.
(4)
Display Area
Displays image placement as you change the values in Scan Area (2).
(5)
Unit
Unit allows you to define your preferred measurement system. Select Inches, Millimeters, or Pixels from the drop-down list.
(6)
Transfer Timeout
Transfer Timeout allows you to set the amount of time (in seconds) the scanner
will wait before starting automatic scan after the first scan job is completed. When
you have many separate documents that need to be scanned with the same scan
settings, this feature is especially useful. The default time is 30 seconds.
The value ranges from 0 to 60 seconds.
(7)
Defaults
Reset values in this and all other Properties tabs to the original factory settings.
28
Scan Using Your Computer
Preview settings
Click Setup
, and then click the Preview tab to preview your image before the final scan so that you
can set your scan area correctly.
5
(1)
(2)
(3)
(1)
Preview Window
When you click Preview (3), the scanned image will appear in this area. This preview image lets you define your scan area.
(2)
Defaults
Reset values in this and all other Properties tabs to the original factory settings.
(3)
Preview
Click to start the preview scan. The scanned image will appear in the Preview
Window (1). Note that the scanned image is only for the preview and will not be
saved.
NOTE
If you chose Automatic cropping, in the Paper tab screen, you cannot preview your scan on this screen.
29
Scan Using Your Computer
Options settings
Click Setup
, and then click the Options tab to set additional image processing settings or calibrate
your scanner.
5
(1)
(2)
(3)
(1)
Rotation
Choose the rotation angle from the drop-down list if you want to rotate your
scanned image.
(2)
Calibration
Calibrate the scanner.
For more information, see Calibration using software (for Windows®) on page 54.
(3)
Defaults
Reset values in this and all other Properties tabs to the original factory settings.
30
Scan Using Your Computer
Imprinter settings
Click Setup
, and then click the Imprinter tab to print alphanumeric characters, date, time, document
count and custom text on your scanned images.
(1)
(2)
(3)
(4)
5
(5)
(6)
(7)
(9)
(8)
(10)
(11)
(1)
Digital Imprinter
Select Digital Imprinter to print the message on the front of your scanned image.
(2)
Print All
Select the Print All check box to print your print string (message) on all pages of
your document. Clear the Print All check box to print the print string on the first
page only.
(3)
Custom
Type the text you want to print.
(4)
Counter
Displays the page count for the scan session.
(5)
Date / Time
Select a format from the drop-down list if you want to include the date and time in
your print string.
(6)
Custom Font
Click the drop-down list to select a font for your print string.
(7)
Font Attributes
Select a font attribute from the drop-down list. Options include Normal, Underline,
Double, or Bold.
(8)
String Orientation
Select a print string orientation from the drop-down list. Options include Normal,
Rotated, Vertical, Vertical Inversion, 90 Degrees CW or 90 Degrees CCW.
(9)
Print Position
Select the position of your print string from the drop-down list. Options include Top,
Middle, Bottom, or Custom. If you choose Custom, enter the X Offset and Y Offset values to specify the position.
(10)
More
Click More... to set Size, Density and Transparency for your print string.
(11)
Defaults
Reset values in this and all other Properties tabs to the original factory settings.
31
Scan Using Your Computer
Information
Click Setup
, and then click the Information tab to view system and scanner information.
5
32
Scan Using Your Computer
Using DSmobileCapture (for Macintosh)
a
Connect the supplied Micro USB Cable to the Micro USB port on the rear of your scanner. Connect the
cable to your computer.
b
c
Double-click the DSmobileCapture shortcut
on your desktop.
DSmobileCapture launches.
5
d
Change the scanning settings, if needed.
For more information on changing settings, see Changing DSmobileCapture scan settings (for
Macintosh) on page 34.
e
f
Insert a document into your scanner.
Click Scan in the DSmobileCapture screen or press the scanner’s Start / OK button.
Your scanner starts scanning. The scanned image will be saved in the directory you specified in step 4.
33
Scan Using Your Computer
Changing DSmobileCapture scan settings (for Macintosh)
Image settings
Click the Image tab to choose image type and to set several basic scan settings.
(2)
(3)
(1)
5
(4)
(5)
(6)
(7)
(8)
(9)
(1)
Image Selection Box
Choose the type of document you want to scan.
(2)
Brightness
Adjusts the lightness or darkness of an image. The range is from -100 to +100. The
factory default is 0.
(3)
Contrast
Adjusts the range between the darkest and the lightest shades in the image. The
range is from -100 to +100. The factory default is 0.
(4)
Resolution
Determine the quality of the scanned image. The factory default is 200 dpi.
(5)
Invert
Reverse the brightness and the colors in the image.
(6)
Page Size
Page Size allows you to capture a portion of the scanned document. Choose your
paper size from the Page Size pop-up list.
(7)
Profiles
Save or change the scanning setting in the dialog box of Scanner Properties.
(8)
Default
Reset values in this and all other Properties tabs to the original factory settings.
(9)
Preview Window
Click to preview your image before final scan. This preview image lets you define
your scan area.
When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.
34
Scan Using Your Computer
File settings
Click the File tab to configure the settings related to the file name and the directory where you want to save
the scanned image.
(1)
(2)
(3)
5
(4)
(5)
(6)
(7)
(9)
(8)
(1)
Directory
Specify the directory where you want to save scanned images.
(2)
File Name
Set the rule for the file name of the scanned image.
(3)
Digits
Determine the starting number of the sequence number that is included in the file
name.
(4)
Sample
Preview the file name that you set.
(5)
When file names are the
same
Change the file name if the same name already exists in the directory you chose
in Directory.
(6)
File Format
Choose the file format for the scanned image.
When you choose TIFF or PDF, the Multi Page Output option is available.
You can continue to scan the next document after the first scan job is completed.
(7)
Scan to
Choose the destination to send the scanned image.
(8)
Default
Reset values in this and all other Properties tabs to the original factory settings.
(9)
Preview Window
Click to preview your image before final scan. This preview image lets you define
your scan area.
When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.
35
Scan Using Your Computer
Paper settings
Click the Paper tab to define values related to image output.
(2)
(1)
5
(4)
(3)
(1)
Page Size
Page Size allows you to capture a portion of the scanned document.
Choose your paper size from the Page Size pop-up list, define the X Offset and
Y Offset values or specify Width and Length to define your scanned area. Click
Preview Window (4) to preview image placement as you change the values.
• X Offset - the distance from the left edge of the document to the left edge of the
scanned area.
• Y Offset - the distance from the top edge of the document to the top edge of the
scanned area.
• Width - the width of the scanned area.
• Length - the length of the scanned area.
(2)
Unit
Unit allows you to define your preferred measurement system. Select Inches, Millimeters, or Pixels from the pop-up list.
(3)
Default
Reset values in this and all other Properties tabs to the original factory settings.
(4)
Preview Window
Click to preview your image before final scan. This preview image lets you define
your scan area.
When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.
36
Scan Using Your Computer
Options settings
Click the Options tab to set some additional image processing settings or calibrate your scanner.
(1)
(2)
(3)
5
(4)
(5)
(1)
Rotation Degrees
Choose the rotation angle from the pop-up list if you want to rotate your scanned
image.
(2)
Mirror
Select the Mirror check box to reverse your image.
(3)
Calibration
Calibrate the scanner.
For more information, see Calibration using software (for Macintosh) on page 57.
(4)
Default
Reset values in this and all other Properties tabs to the original factory settings.
(5)
Preview Window
Click to preview your image before final scan. This preview image lets you define
your scan area.
When you click Preview, scanning for the preview starts and the scanned image
will appear in the Preview Window. Note that the scanned image is only for the
preview and will not be saved.
37
Scan Using Your Computer
Information
Click the Information tab to view system and scanner information.
(1)
(1)
Language
5
Choose the language you want to display from the pop-up list.
38
Scan Using Your Computer
Using Button Manager V2 (for Windows®)
NOTE
• For more detailed instructions, see the Button Manager V2 User’s Guide from the application’s help menu.
• To see the help menu, right-click the Button Manager V2 icon
on the system tray, and then click
Help.
Use either one of these two methods to launch Button Manager V2 Button Panel.
To display the shortcut icon and launch Button Manager V2 Button Panel from your system
tray
a
Connect the Micro USB Cable to the Micro USB port on the rear of your scanner. Connect the Micro USB
Cable to a USB port on your computer.
b
Click the Button Manager V2 icon
screen.
c
Button Manager V2 Button Panel launches.
on the system tray at the bottom right corner of your computer
39
5
Scan Using Your Computer
To launch Button Manager V2 Button Panel from the Windows® Start button
a
Click Start
> All Programs > Brother DS-820W Scanner > Button Manager > Button Manager
V2.
b
When the Select Scanner Model dialog box appears, select your scanner model from the list, and then
click OK.
c
Button Manager V2 Button Panel launches.
5
40
Scan Using Your Computer
Scanning methods
There are two ways to scan using Button Manager V2. If necessary, check or change scan settings before
scanning.
To scan using the scan button on Button Manager V2 Button Panel
a
b
c
d
Insert a document into your scanner.
Launch Button Manager V2 Button Panel.
If necessary, right-click the desired scan button in the Button Manager V2 Button Panel to change scan
settings.
For more information, see the Button Manager V2 User’s Guide.
Click the scan button you want to use in the Button Manager V2 Button Panel to start scanning.
To scan using the Start / OK button on your scanner
a
b
c
d
e
Insert a document into your scanner.
Launch Button Manager V2 Button Panel.
If necessary, right-click the desired scan button in the Button Manager V2 Button Panel to change scan
settings.
For more information, see the Button Manager V2 User’s Guide.
Select the check box to the left of the scan button you want to use.
Press the Start / OK button on your scanner to start scanning.
41
5
Scan Using Your Computer
Scan buttons in the Button Manager V2 Button Panel (for
Windows®)
Scan to an image
Use this option to open the scanned image in a specific application. Note that the application must already
be open and running on your computer.
To change scan settings, right-click the Scan
button (see the Button Manager V2
5
User’s Guide).
a
b
Insert a document into your scanner.
c
Click Scan
Launch Button Manager V2 Button Panel.
.
When scanning is complete, the scanned image will be inserted to your open and running application.
NOTE
• If no application launches or the application is minimized, the scanned image will be saved in a predefined
folder (for more information about changing the folder path, see the Button Manager V2 User’s Guide).
• If two or more applications are open, the scanned image will appear in the active application.
Scan to an application
Use this option to open the scanned image with a application that you choose from a list.
To change scan settings, right-click the Scan to App
a
b
Insert a document into your scanner.
c
Click Scan to App
button.
Launch Button Manager V2 Button Panel.
to start scanning.
When scanning is complete, the scanned image will be opened with the application you chose from the
displayed list.
42
Scan Using Your Computer
Scan to an email
Use this option to attach the scanned image to an email.
To change scan settings or email software, right-click the E-mail
a
b
Insert a document into your scanner.
c
Click E-mail
button.
Launch Button Manager V2 Button Panel.
to start scanning.
5
When scanning is complete, your email software launches and the scanned image will be attached to a
blank email.
Scan to a printer
Use this option to print the scanned image from your default printer.
To change scan settings or destination printer, right-click the Printer
a
b
Insert a document into your scanner.
c
Click Printer
button.
Launch Button Manager V2 Button Panel.
to start scanning.
When scanning is complete, the scanned image will be printed from your default printer.
Scan to shared folder
Use this option to save the scanned image in a shared folder on your network.
To change scan settings, right-click the Shared Folder
a
b
Insert a document into your scanner.
c
Click Shared Folder
button.
Launch Button Manager V2 Button Panel.
to start scanning.
When scanning is complete, the scanned image will be sent directly to the shared folder.
43
Scan Using Your Computer
Scan to a FTP server
Use this option to save the scanned image in a folder on your FTP server.
To change scan settings, right-click the FTP
a
b
Insert a document into your scanner.
c
Click FTP
button.
Launch Button Manager V2 Button Panel.
to start scanning.
5
When scanning is complete, the scanned image will be sent directly to the folder on your FTP server.
44
6
Wi-Fi® Connection
6
Connecting in access point (AP) mode
You can connect your wireless device (computer, smartphone, tablet, etc.) to your scanner. Your scanner
itself can be the access point without going through any access point, and your wireless device can access
the scanned images stored on the SD card directly.
6
NOTE
Up to three wireless devices can connect to your scanner at a time.
a
Slide the Wi-Fi® switch to ON.
Wait for about 40 seconds until the WiFi indicator turns from red to blue.
b
Activate the Wi-Fi® function of your wireless device (computer, smartphone, tablet, etc.) to select the
scanner.
For more information, see the instructions provided with your wireless device.
c
Select the scanner’s SSID, Brother DS-820W-xxxx (where xxxx is your model name).
45
7
Access Scanned Images on the SD Card
7
Using your web browser
You can use your wireless device’s (computer, smartphone, tablet, etc.) web browser to view the scanned
images stored on the scanner’s SD card and download the scanned images to your wireless device.
a
Connect your wireless device to your scanner in AP mode.
For more information, see Connecting in access point (AP) mode on page 45.
b
c
d
Launch your wireless device’s web browser.
e
Type http://10.10.100.1 in the address bar.
When you view the scanned image in the browser for the first time, the Password Setup screen
appears. Set your password, and then click Apply.
If you have already set the password, type the password to log in.
7
The home screen appears in the browser.
NOTE
Images will not appear when there is no data on the SD card.
46
Access Scanned Images on the SD Card
(1)
(2)
(3)
(4)
(5)
(6)
7
(7)
(8)
(7)
(1)
Mode
Click to switch the scanned image according to the file format (PDF or JPEG).
(2)
Select All
Click to select all check boxes.
(3)
Download
Click to download the file that is checked in the box.
(4)
Delete
Click to delete the file that is checked in the box.
(5)
Setting
Click to go to the settings pages. For more information, see Changing Settings Using Your Browser on page 51.
(6)
Thumbnail view
Displays the scanned images (up to 15 images per screen). When you doubleclick the scanned image in the thumbnail view, the preview screen will appear.
The scanned images do not appear when there is no data on the SD card.
47
Access Scanned Images on the SD Card
(7)
On-screen cursors
Click to go to the first page.
Click to go to the previous page.
Click to go to the next page.
Click to go to the last page.
(8)
Page
Displays the number of the current page and the total number of pages.
7
48
Access Scanned Images on the SD Card
Using the USB connection between your scanner and
computer
NOTE
You cannot view the contents of the SD card when the Wi-Fi® switch is ON or your computer is in TWAIN
mode.
(For Windows®)
a
Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your
computer.
b
Click Start
c
Double-click DCIM.
The folders on the SD card appear.
• 100PHOTO folder
Stores the scanned images in JPEG format.
• 200DOC folder
Stores the scanned images in PDF format.
> Computer, and then double-click Removable Disk.
7
(For Macintosh)
a
Connect the Micro USB Cable to the Micro USB port on your scanner. Connect the cable to your
computer.
b
iPhoto launches automatically, and the scanned images on the SD card will appear.
49
Access Scanned Images on the SD Card
Using a ScanHub™ (Android)
You can use your Android device’s application to view the scanned images stored on the scanner’s SD card
and download scanned images to the Android device.
Install the application from Google Play to your Android device. To download, install, or uninstall the Android
application, see the instructions provided with your device.
Using a ScanHub™ (iOS)
You can use your iOS device’s application to view the scanned images stored on the scanner’s SD card and
download scanned images to the iOS device.
Install the application from the App Store to your iOS device. To download, install, or uninstall the iOS
application, see the instructions provided with your device.
7
50
8
Changing Settings Using Your Browser
8
Configuring Wi-Fi® settings in access point (AP) mode
Configure network settings
You can configure network settings in your browser.
a
Access the browser in AP mode.
For more information, see Connecting in access point (AP) mode on page 45.
b
Click Settings.
(1)
(2)
(3)
8
(4)
(1)
Wi-Fi Setting
Set the SSID (network name) of the access point.
(2)
Password Setting
Set the password to log in.
(3)
Status
Check the status of the current access point.
Check the firmware version.
(4)
Back to Home
Return to the Home screen.
51
Changing Settings Using Your Browser
Reset network settings
You can restore any settings you changed via Wi-Fi® connection (WiFi AP Setting and Password Setup)
to the factory settings.
a
Press and hold the scanner’s reset button (1) using a pointed object, such as a needle or a fine-point
pen for 10 seconds.
(1)
NOTE
When you press the reset button, the settings controlled by the buttons on the control panel will not be
restored to the factory settings and the scanned images on the SD card will not be deleted.
8
52
9
Scanner Calibration
9
Calibrate your scanner only if the scanned images start to look fuzzy, the color looks abnormal (darker than
normal), after 8,000 scans, or if the scanner has been stored without being used for a long time.
You will need the Calibration Sheet that came with your scanner to successfully perform calibration.
Calibration using the control panel
a
b
c
d
Turn on your scanner.
Press the Menu button.
Press the HQ / STD ( ) or PDF / JPG ( ) button repeatedly to select CAL on the LCD.
Hold the edges of the Calibration Sheet and insert it with the text face up and the white area feeding first
into the scanner.
9
NOTE
Hold only the edges of the calibration sheet and be careful not to touch the white or black area. Leaving
marks or fingerprints on this sheet can cause errors in calibration.
53
Scanner Calibration
e
f
g
Press the Start / OK button.
The scanner starts feeding the calibration sheet. The Power button LED blinks green.
After the calibration sheet is ejected, OK appears on the LCD and calibration is finished.
Calibration using software (for Windows®)
a
b
Double-click the DSmobileCapture shortcut
c
d
DSmobileCapture launches.
on your desktop.
The Select Scanner Model dialog box appears. Select TWAIN under Driver Type, select Brother DS820W under Scanner Model, and then click OK.
Click Setup
.
9
54
Scanner Calibration
e
f
Click the Options tab.
g
A message appears, prompting you to insert the Calibration Sheet.
Click Calibration to start calibrating the scanner.
9
55
Scanner Calibration
h
Hold the edges of the Calibration Sheet and insert it with the text face up and the white area feeding first
into the scanner, and then click Yes.
9
NOTE
Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving
marks or fingerprints on this sheet can cause errors in calibration.
i
j
Scanning starts automatically.
After the Calibration Sheet is scanned, a Calibration was successful message appears on your
screen, indicating that calibration is finished. Click OK to end calibration, and then click OK to close the
Options screen.
NOTE
If a Calibration failed message appears on your screen, remove the Micro USB Cable from your
computer. Reconnect the Micro USB Cable to the computer and perform the calibration again. If calibration
fails again, check the scanner’s print head to ensure it is clean.
56
Scanner Calibration
Calibration using software (for Macintosh)
a
b
c
d
Double-click the DSmobileCapture shortcut
on your desktop.
DSmobileCapture launches.
Click the Options tab.
Click Calibration to start calibrating the scanner.
9
e
A message appears, prompting you to insert the Calibration Sheet.
57
Scanner Calibration
f
Hold the edges of the Calibration Sheet and insert it with the text face up and the white area feeding first
into the scanner, and then click OK.
9
NOTE
Hold only the edges of the Calibration Sheet and be careful not to touch the white or black area. Leaving
marks or fingerprints on this sheet can cause errors in calibration.
g
h
Scanning starts automatically.
After the Calibration Sheet is scanned, a Calibration was successful message appears on your
screen, indicating that calibration finished successfully. Click OK to end calibration.
NOTE
If a Calibration failed message appears on your screen, remove the Micro USB Cable from your
computer. Reconnect the Micro USB Cable to the computer and perform the calibration again. If calibration
fails again, check the scanner’s print head to ensure it is clean.
58
10
Scanner Maintenance
10
IMPORTANT
Do not use any solvents or corrosive liquid, such as alcohol, kerosene, etc., to clean any part of the
scanner, or the plastic may be permanently damaged.
Cleaning the outside of your scanner
To prevent dust accumulation, we recommend cleaning the exterior of your scanner periodically.
a
b
Remove the Micro USB Cable from both your scanner and your computer.
c
Reconnect the Micro USB Cable to your scanner and your computer.
Wipe the outside of the scanner with a dry, soft, lint-free cloth.
If necessary, wipe the exterior with a cloth lightly dampened with water or diluted detergent, and finish
with a dry cloth.
Cleaning the inside of your scanner
To maintain the scanned image quality, clean the interior of your scanner periodically. If vertical lines or
stripes appear on scanned images, this indicates that it is time to clean your scanner.
a
b
10
Remove the Micro USB Cable from both your scanner and your computer.
Open the scanner’s top cover.
59
Scanner Maintenance
c
Gently wipe the glass and feed rollers with the supplied cleaning cloth.
d
e
Close the top cover.
Reconnect the Micro USB Cable to your scanner and your computer.
10
60
11
Troubleshooting
11
IMPORTANT
For technical help, you must contact the Customer Service center in the country where you bought the
scanner. For more information, see For customer service on page 74. Calls must be made from within
that country.
If you think there is a problem with your scanner, check the chart below and follow the suggestions.
Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions
Center at http://solutions.brother.com/ for more FAQs and troubleshooting tips.
Using non-Brother supplies may affect scan quality, hardware performance and product reliability.
Error messages and Error codes
Error messages
Error message
Cause
Action
Driver busy
The scanning application in use
crashed or the scanner driver is
locked with administrator rights.
Press and hold the Power button to
turn off the scanner, and press the
Power button to turn on it. Then
launch the application again.
A document is jammed. Please open
the top cover and remove the
jammed paper by pulling it forward,
then try again.
A document is jammed.
Open the top cover and remove the
document by pulling it forward, then
close the top cover.
The cover of the manual document
feeder is open.
Your scanner’s top cover is open
when scanning starts.
Close the top cover and start scanning again.
No paper in the manual document
feeder
No document is set in the feeder slot. Set your document in the feeder slot
and start scanning again.
Cannot find the scanner.
Your scanner is not connected to
your computer.
Confirm that the Micro USB Cable
connecting the scanner to the computer is properly connected.
Your scanner is not turned on.
Press the Power button to turn on
the scanner.
Operation system return error
Your Operating System cannot recognize your scanner.
„ Confirm that the Micro USB Cable
connecting the scanner to the
computer is properly connected.
„ Restart the computer.
61
11
Troubleshooting
Error message
Cause
Calibration failed. Please reboot the
machine.
The calibration failed for some reason. For example, the Calibration
Sheet is not inserted in the correct direction.
Action
„ Press and hold the Power button
to turn off the scanner, and press
the Power button to turn on it.
Then, perform the calibration
again.
„ Insert the Calibration Sheet in the
correct direction.
• To perform the calibration using
the control panel, see Calibration
using the control panel on
page 53.
• For Windows®: to perform the calibration using software, see Calibration using software (for
Windows®) on page 54.
• For Macintosh: to perform the calibration using software, see Calibration using software (for
Macintosh) on page 57.
Error Codes
Error Code
Items Description
Root cause / Code Purpose
How to restore
E03
Card full or Card Read /
Write error
The SD card is full, protected, or cor- Check the SD card’s protective
rupt; scanned images cannot be
switch, reinsert the SD card, or insert
saved to the SD card.
a new SD card.
E04
Paper Jam
Scan exceeds the maximum length,
and cannot successfully eject the
scanned document.
Open the top cover and remove the
document, then close the cover and
try to scan again.
E05
Missing Scan Data
Scanner does not detect a document
in the document feeder slot.
Make sure the document is properly
inserted.
E06
Cover Open
The scanner’s top cover is open, or
the top cover sensor has failed.
Close the scanner’s top cover.
E19
Calibration Fail
The scanner’s internal check failed
because of a calibration data error.
Recalibrate the scanner.
• To perform the calibration using
the control panel, see Calibration
using the control panel on
page 53.
• For Windows®: to perform the calibration using software, see Calibration using software (for
Windows®) on page 54.
• For Macintosh: to perform the calibration using software, see Calibration using software (for
Macintosh) on page 57.
62
11
Troubleshooting
Troubleshooting
Scanning difficulties
Difficulty
Cause
Suggestions
My scanner does not
turn on.
The supplied Micro USB Cable is not
connected securely.
Make sure the Micro USB Cable is securely connected to your scanner and computer.
The battery is low.
Connect the Micro USB Cable to your scanner and
computer to charge the battery.
If you charge the scanner’s battery only a little from
empty battery, you cannot use the scanner. Turn off
the scanner until the battery is charged fully.
My computer does not
recognize the scanner
when it is connected
via the Micro USB
Cable.
Causes may vary.
Make sure the Micro USB Cable is securely connected to your scanner and computer. Remove the
Micro USB Cable and reconnect the Micro USB
Cable to your scanner and computer.
My scanned images
have black lines running through them,
blank spaces, or are of
overall bad quality.
This problem occurs if the scanner is
not calibrated correctly or if a foreign
object, such as a paper clip or ripped
paper, is stuck in the scanner.
1. Check the document feeder slot and make sure
that the slot is clear. If foreign objects are found,
remove them from your scanner.
2. Calibrate your scanner (see Scanner Calibration
on page 53).
If scan quality is not improved after you calibrate
your scanner:
1. Clean the scanner (see Scanner Maintenance on
page 59).
2. Calibrate your scanner again.
My scanned image is
missing.
The scan speed is too
slow.
The Document Guides are not adjusted
to fit the width of the document.
Adjust the Document Guide to fit the width of the
document.
The settings are not suitable for your
document. For example, a A4 document was fed when Letter was selected
as document size.
Make sure the document size settings are suitable
for your document.
The resolution is not suitable for your
document.
For Windows®: see Paper settings on page 27.
For Macintosh: see Paper settings on page 36.
Decrease the scanner resolution.
For Windows®: see Image settings on page 26.
For Macintosh: see Image settings on page 34.
63
11
Troubleshooting
Difficulty
Cause
Suggestions
My scanner is connected but it will not
feed my document or
do anything else.
Your document is not set correctly.
Insert your document until you feel the top edge of
the document touch the inside of your scanner.
Your document is too thin or too thick.
Check that your document is acceptable (see Document Specifications on page 10).
If your document is not the problem:
1. Confirm that the Micro USB Cable connecting
your scanner to your computer is properly connected.
2. Reinstall the scanner driver from the DVD-ROM.
The document is
jammed.
The scanner’s top cover is open.
Close the top cover and start scanning again.
The scanner is turned off because the
auto power off function is active.
Press the Power button to turn on the scanner.
You are operating the settings menu.
(SD mode only)
Get out of the settings menu to put the scanner into
standby mode.
No SD card is inserted in the scanner’s
SD card slot. (SD mode only)
Insert an SD card into the scanner’s SD card slot.
Causes may vary.
Open the scanner’s top cover and gently pull out
the document. Make sure that no piece of paper remains in the scanner.
Your document is not acceptable for the
machine (for example, if the paper is
too long).
„ Make sure your document is acceptable for the
machine (see Document Specifications on
page 10).
„ Use the supplied Carrier Sheet (see Loading the
Carrier Sheet on page 14).
My scanner gets
warm.
It is normal for your scanner to emit a
small amount of heat after prolonged
use.
If there is a strange smell coming from the scanner
or the scanner feels a little bit hot to the touch, immediately remove the Micro USB Cable from your
scanner and computer.
The scan quality is
poor.
Paper dust has accumulated inside
your scanner.
Clean your scanner (see Scanner Maintenance on
page 59).
Calibration needs to be performed.
Perform the calibration.
• To perform the calibration using the control panel, see Calibration using the control panel on
page 53.
• For Windows®: to perform the calibration using
software, see Calibration using software (for
Windows®) on page 54.
• For Macintosh: to perform the calibration using
software, see Calibration using software (for
Macintosh) on page 57.
The scanner resolution is too low.
Increase the scanner resolution.
For Windows®: see Image settings on page 26.
For Macintosh: see Image settings on page 34.
64
11
Troubleshooting
Difficulty
Cause
Suggestions
Colors in the scanned
image are dark.
The settings are not appropriate for the
type of document being scanned.
Adjust the scanning settings.
For Windows®: see Image settings on page 26.
For Macintosh: see Image settings on page 34.
Calibration needs to be performed.
Perform the calibration.
• To perform the calibration using the control panel, see Calibration using the control panel on
page 53.
• For Windows®: to perform the calibration using
software, see Calibration using software (for
Windows®) on page 54.
• For Macintosh: to perform the calibration using
software, see Calibration using software (for
Macintosh) on page 57.
OCR feature does not
work.
The scanner resolution is too low.
Increase the scanner resolution.
For Windows®: use PaperPort™ 12SE to increase
the resolution.
For Macintosh: use Presto! PageManager 9 to increase the resolution.
(Windows® users)
Nuance PaperPort™ 12SE has not
been installed on your computer.
Make sure you have installed Nuance PaperPort™
12SE from the supplied DVD-ROM.
(Macintosh users)
Make sure you have installed Presto! PageManPresto! PageManager has not been in- ager from the supplied DVD-ROM.
stalled on your computer.
The scanned image is
skewed (slanted).
The scanner’s Document Guide are not
adjusted to fit the width of the document.
Bleed-through is seen Your document is too thin.
in the scanned image.
The contrast setting is improper.
11
Adjust the Document Guide to fit the width of the
document.
Check that your document is acceptable (see Document Specifications on page 10).
Increase the contrast level.
For Windows®: see Image settings on page 26.
For Macintosh: see Image settings on page 34.
When I want to scan in You can change only part of the setSD mode, is it possible tings.
to change the paper
size, the image quality,
etc. on my scanner?
For more information about the settings, see step 4
of Scanning in SD mode on page 16.
65
Troubleshooting
Software difficulties
Difficulty
Cause
Suggestions
When I press Scan in This error message appears if your
my scanning software, scanner isn’t recognized by your coman error message ap- puter.
pears: Please install
scanner or The scan
was aborted because
the scanner is not
powered on or not
connected properly.
1. Make sure your scanner is connected properly.
2. Confirm that the Micro USB Cable is working and
that it is not frayed or damaged in any way.
If the error still appears after verifying that the Micro
USB Cable is connected properly, reinstall the
scanner driver from the DVD-ROM.
I cannot install the
scanner drivers.
(Windows®)
You may not have been given adminis- Log into Windows® with administrator rights.
trator privileges.
I cannot install the
scanner drivers.
(Macintosh)
You may not have been given adminis- From Apple menu, select System Preferences >
trator privileges.
System > Users & Groups. The left pane of the
window will list the current accounts, one of which
should be your name with the word “Admin” underneath. If this is not the case, contact your system
administrator.
The file size is too
large.
The size of the file will depend upon
many factors. The physical size of the
document and the amount of text /
graphics on each page are factors that
will affect the resulting file size. These
factors cannot be changed.
To produce the smallest scan file for a given document, use the lowest resolution and Black and
White mode, and scan the smallest area possible.
Using the opposite settings (scanned in the highest
resolution, in the Color mode, and scanning the
largest area possible) will produce the largest-sized
file.
For Windows®: see Changing DSmobileCapture
scan settings (for Windows®) on page 25).
For Macintosh: see Changing DSmobileCapture
scan settings (for Macintosh) on page 34).
Network difficulties
Difficulty
My wireless device
(computer, smartphone, tablet, etc.)
cannot access my
scanner via the wireless LAN network.
Cause
Wi-Fi®
The
to OFF.
Suggestions
switch of the scanner is set
Slide the Wi-Fi® switch to ON.
Four or more wireless devices are con- Disconnect the wireless devices that are already
nected to your scanner at a time.
connected to the scanner. Then, try to connect
three or fewer wireless devices to the scanner.
Causes may vary.
I forgot the login pass- Causes may vary.
word to enter the
Home screen on the
browser.
Set the Wi-Fi® switch to OFF, then set it to ON to
reconnect the scanner.
Reset the network settings (see Reset network settings on page 52).
66
11
Troubleshooting
Other difficulties
Difficulty
Cause
Suggestions
I do not have or lost
the Calibration Sheet.
Causes may vary.
The special glossy calibration sheet that came with
your scanner will give you the best calibration results. To order a new Calibration Sheet, go to Brother Mall at http://www.brothermall.com.
I want use a USB hub. Causes may vary.
Use your scanner without connecting to a USB hub.
A USB hub may not be able to supply enough power to the scanner.
I cannot charge my
scanner.
The scanner is on while you are trying
to charge it.
Turn the scanner off when you charge it.
The Li-ion battery is not installed correctly.
Make sure the Li-ion battery is installed in the correct direction (see the Quick Setup Guide).
• The battery is empty.
Do one of the following:
• The battery is low.
• Slide the scanner’s Wi-Fi® switch to OFF to use
the scanner.
My scanner cannot be
turned on or is turned
off immediately.
• The scanner’s Wi-Fi® switch is ON.
• Connect the Micro USB Cable to your scanner
and your computer to use the scanner. If you
cannot turn on the scanner when you press the
Power button, wait for two minutes, and then
press the Power button again.
• Turn off the scanner and connect the Micro USB
Cable to your scanner and your computer until
the battery is charged fully. And then use the
scanner.
When I set the Wi-Fi®
switch to ON, the WiFi
indicator does not turn
on.
The battery is low.
Connect the Micro USB Cable to your scanner and
your computer to charge the battery.
The Li-ion battery is not installed.
Install the battery, and then charge it.
I lost the Li-ion battery
or I cannot charge the
battery.
Causes may vary.
Contact Brother Mall at
http://www.brothermall.com.
My computer cannot
The Micro USB Cable is not connected
access the SD card via to your computer.
the Micro USB Cable. Your scanner is in TWAIN mode.
Connect the Micro USB Cable to your scanner and
your computer.
Press the Start / OK button, and then display SD on
the LCD to change to Mass Storage mode (SD
mode).
The Wi-Fi® switch is set to ON.
Slide the Wi-Fi® switch to OFF.
A document is being scanned.
When the scanning is finished, wait for the SD
card’s folder to be displayed on your computer
screen.
67
11
Troubleshooting
Difficulty
Cause
Suggestions
When I type
http://10.10.100.1 to
access the home
screen in the web
browser, the scanned
images stored on the
scanner’s SD card are
not displayed on the
home screen.
Your scanner is in TWAIN mode.
Press the Start / OK button, and then display SD on
the LCD to change to Mass Storage mode (SD
mode).
Your scanner is scanning a document.
Display the web browser again when scanning is
complete.
My scanner cannot be The scanner’s Wi-Fi® switch is ON.
put into TWAIN mode.
Slide the Wi-Fi® switch to OFF and select TWAIN
mode on the computer (see Connecting your scanner to your computer in TWAIN Mode on page 21).
I set the auto power off The Wi-Fi® switch is set to ON.
to ON but my scanner
does not turn off automatically.
Slide the Wi-Fi® switch to OFF.
11
68
A
Appendix A
A
Specifications
NOTE
This chapter provides a summary of the scanner’s specifications. For additional specifications, go to your
scanner’s product page at http://www.brother.com/ and click the Specifications tab.
General
Power Source
Power consumption
USB bus-power / Li-ion battery
1
Scanning / Battery
Charging
5 V / 500 mA or less
Battery full-charged / 5 V / 1 mA or less
Power Off
Dimensions
Width
12.1 in. (308.0 mm)
Height
1.6 in. (40.7 mm)
Depth
2.1 in. (52.5 mm)
Weight
Temperature
Operating
41 to 95 °F (5 °C to 35 °C)
Humidity
Operating
15 to 85 %
Storage
10 to 90 %
Width
2.2 in. to 8.5 in. (55 mm to 215.9 mm)
Length
3.5 in. to 32 in. (90 mm to 812.8 mm)
Document Size
1
Approx. 0.97 lb (440 g)
Single Paper
A
Measured when the scanner is connected to your computer.
69
Appendix A
Scanner
Color / Black
TWAIN Compliant
Color Depth
Resolution
Yes / Yes
Windows®
Windows® XP 1 / Windows Vista® / Windows® 7 / Windows® 8
Macintosh
Mac OS X 10.6.x, 10.7.x, 10.8.x 2
Input
48 bit color Processing
Output
24 bit color Processing
Optical
Up to 600 × 600 dpi
Interpolated
1200 dpi
Scanning Width
Gray Scale
Up to 8.5 in. (216 mm)
Input
16 bit
Output
8 bit
Max. Speed
Mono 8.0 ppm (7.5 seconds (Letter) up to 300 dpi)
7.5 ppm (8 seconds (A4) up to 300 dpi)
4.3 ppm (14.1 seconds (Letter) above 400 dpi)
4 ppm (15 seconds (A4) above 400 dpi)
Color 8.0 ppm (7.5 seconds (Letter) up to 300 dpi)
7.5 ppm (8 seconds (A4) up to 300 dpi)
4.3 ppm (14.1 seconds (Letter) above 400 dpi)
4 ppm (15 seconds (A4) above 400 dpi)
1
Windows® XP in this User’s Guide includes Windows® XP Home Edition and Windows® XP Professional.
2
For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/ and click “Downloads” from your model page.
Li-ion battery
A
Charging time
4 hours
Continuous standby time (WLAN OFF)
5 minutes (when the auto power function is active.)
Scannable number of sheets (WLAN ON)
90 sheets
Scannable number of sheets (WLAN OFF)
450 sheets
NOTE
For longer battery life:
• Slide the Wi-Fi® switch to OFF when you are not using the Wi-Fi® function.
• Turn the scanner off when you are not using it.
70
Appendix A
Interfaces
Hi-Speed USB 2.0 1 2
USB
Use a USB 2.0 cable (Type A / B) that is no more than 4 feet (1.2 meters) long.
SD card
SD card memory size limit: between 2GB - 32GB
When you do not use the SD card that came with your scanner, any operation is not guaranteed.
Wireless LAN
IEEE 802.11b/g/n
1
Your scanner has a Hi-Speed USB 2.0 interface. The scanner can also be connected to a computer that has a USB 1.1 interface.
2
Third party USB ports are not supported.
Network
Network
(common)
Protocol (IPv4)
ARP, DNS Resolver, HTTP, ICMP, DHCP with BOOTP
Network
Security
Wireless
SSL/TLS (HTTPS)
Wireless Network Security
WPA2-PSK (AES)
Wireless Certification
Wi-Fi Certification Mark License (WPA™/WPA2™, Personal)
A
71
Appendix A
Computer requirements
SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS
Computer Platform &
Operating System Version
Hard Disk Space to
install
Supported
Recommended
PC Interface
RAM
For
For
Drivers Applications
Processor
Minimum Speed
Minimum
RAM
Intel® Core™2 Duo
or equivalent
1 GB
2 GB
Windows® XP
Professional x64
Edition
64-bit (Intel®64 or
AMD64) supported
CPU
1 GB
2 GB
Windows Vista®
Intel® Core™2 Duo
or equivalent 64-bit
(Intel®64 or
AMD64) supported
CPU
1 GB
2 GB
Windows® 7
Windows® 8
Windows® Windows® XP
Operating Home
System
Windows® XP
Professional
Macintosh Mac OS X 10.6.x
Operating Mac OS X 10.7.x
System
Mac OS X 10.8.x
80 MB
1.2 GB
80 MB
1.2 GB
Intel® Core™2 Duo 1 GB (32-bit) 2 GB (32-bit)
or equivalent 64-bit
2 GB (64-bit) 4 GB (64-bit)
(Intel®64 or
AMD64) supported
CPU
80 MB
1.2 GB
Intel® Core™ i3 or 1 GB (32-bit) 2 GB (32-bit)
equivalent 64-bit
2 GB (64-bit) 4 GB (64-bit)
(Intel®64 or
AMD64) supported
CPU
80 MB
1.2 GB
Intel® Processor
1 GB
2 GB
80 MB
400 MB
Intel® Processor
1 GB
2 GB
2 GB
4 GB
®
Intel Processor
USB
A
USB
For the latest driver updates, visit http://solutions.brother.com
All trademarks, brand and product names are property of their respective companies.
72
B
Appendix B
B
Contacting Brother
IMPORTANT
For technical help, contact the Customer Service center in the country where you bought the scanner. For
more information, see For customer service on page 74. Calls must be made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the original owner
of the product. Your registration with Brother:
„ may serve as confirmation of the purchase date of your product should you lose your receipt
„ may support an insurance claim by you in the event of product loss covered by insurance
„ will help us notify you of enhancements to your product and special offers
Complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most
efficient way to register your new product, register online at
http://www.brother.com/registration/
Frequently asked questions (FAQs)
The Brother Solutions Center is our one-stop resource for all your Brother machine needs. You can download
the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most
from your Brother product.
http://solutions.brother.com/
You can check the Brother Solutions Center for Brother driver updates.
B
To keep your machine performance up to date, check the Brother Solutions Center for the latest firmware
upgrade.
73
Appendix B
For customer service
In USA:
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877276-8437).
In Canada:
1-877-BROTHER
(514) 685-4898 (fax)
For the location of a Brother authorized service center, call 1-877-BROTHER.
If you have comments or suggestions, please write us at:
In USA:
Printer Customer Support
Brother International Corporation
7905 North Brother Boulevard
Bartlett, TN 38133
In Canada:
Brother International Corporation (Canada), Ltd.
- Marketing Dept.
1, Rue Hotel de Ville Dollard-des-Ormeaux, PQ, Canada H9B 3H6
Service center (USA only)
Visit http://www.brother-usa.com/service/.
Internet addresses
Brother Global Web Site: http://www.brother.com/
For Frequently Asked Questions (FAQs), Product Support and Technical Questions, Driver Updates and Utilities, and
User’s Guides: http://solutions.brother.com/
For Brother Accessories & Supplies:
In USA: http://www.brothermall.com/
In Canada: http://www.brother.ca/
74
B
Appendix B
Technical support (for PageManager and BizCard)
For USA
Company name:
NewSoft America Inc.
Postal Address:
47102 Mission Falls Court, Suite 202 Fremont CA 94539
Telephone:
510-770-8900
Fax:
510-770-8980
E-mail Address:
contactus@newsoftinc.com
URL:
http://www.newsoftinc.com
For Canada
E-mail Address:
contactus@newsoftinc.com
Other countries
E-mail Address:
tech@newsoft.eu.com
NOTE
For all other issues, see For customer service on page 74.
B
75