User`s guide | Brother HL-5440D Printer User Manual

User’s Guide
Brother Laser Printer
HL-5440D
HL-5450DN
For visually-impaired users
You can read this manual with Screen Reader ‘text-to-speech’ software.
You must set up the hardware and install the driver before you can use the machine.
Please use the Quick Setup Guide to set up the machine. You can find a printed copy in the box.
Please read this User’s Guide thoroughly before you use the machine.
Please visit us at http://solutions.brother.com/ where you can get product support, the latest driver updates and utilities,
and answers to frequently asked questions (FAQs) and technical questions.
Note: Not all models are available in all countries.
Version 0
USA/CAN
User's Guides and where to find them?
Which manual?
What's in it?
Product Safety Guide
Read this Guide first. Please read the Safety
Instructions before you set up your machine. See this
Guide for trademarks and legal limitations.
Quick Setup Guide
Printed / In the Box
Follow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are using.
User’s Guide
Learn the print operations, how to replace
consumables, and performing routine maintenance.
See troubleshooting tips.
PDF file / CD-ROM / In the Box
Network User's Guide
This Guide provides useful information about wired
network settings and security settings using the
Brother machine. You can also find supported
protocol information for your machine and detailed
troubleshooting tips.
PDF file / CD-ROM / In the Box
This Guide provides details on how to configure your
Brother machine to a Google account and use
Google Cloud Print services for printing over the
Internet from devices using Gmail™ for mobile,
GOOGLE DOCS™ for mobile and applications for the
Chrome OS.
PDF file / Brother Solutions Center
at http://solutions.brother.com/
This Guide provides useful information about printing
JPEG and PDF 1 files from your mobile device and
scanning 2 from your Brother machine to your mobile
device when connected on a Wi-Fi network.
PDF file / Brother Solutions Center
at http://solutions.brother.com/
(HL-5450DN only)
Google Cloud Print
Guide
(HL-5450DN only)
Mobile Print/Scan
Guide for Brother
iPrint&Scan
(HL-5450DN only)
1
PDF printing is not supported on Windows® Phone.
2
HL-5450DN does not support the scanning feature.
Where is it?
Printed / In the Box
i
Using the documentation
Thank you for buying a Brother machine! Reading the documentation will help you make the most of your
machine.
Symbols and conventions used in the documentation
The following symbols and conventions are used throughout the documentation.
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injuries.
Important
Important indicates a potentially hazardous situation which, if not avoided,
may result in damage to property or loss of product functionality.
Prohibition icons indicate actions that must not be performed.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of fire.
Hot Surface icons warn you not to touch machine parts that are hot.
Note
Notes tell you how you should respond to a situation that may arise or give tips
about how the operation works with other features.
Bold
Bold style identifies keys on the machine control panel or computer screen.
Italics
Italicized style emphasizes an important point or refers you to a related topic.
ii
Table of Contents
1
Printing Methods
1
About this Machine ....................................................................................................................................1
Front view and Back view....................................................................................................................1
Acceptable paper and other print media....................................................................................................2
Recommended paper and print media ................................................................................................2
Type and size of paper ........................................................................................................................2
Handling and using special paper .......................................................................................................4
Unprintable area when printing from a computer ................................................................................7
Loading paper............................................................................................................................................8
Loading paper and print media............................................................................................................8
Loading paper in the standard paper tray and the optional lower tray ................................................8
Loading paper in the multi-purpose tray (MP tray) ............................................................................12
Duplex (2-sided) printing..........................................................................................................................18
Guidelines for printing on both sides of the paper .............................................................................18
Automatic duplex printing ..................................................................................................................19
Manual duplex printing ......................................................................................................................21
2
Driver and Software
22
Printer driver ............................................................................................................................................22
Printing a document...........................................................................................................................23
Printer driver settings.........................................................................................................................24
Windows® ................................................................................................................................................25
Accessing the printer driver settings..................................................................................................25
Features in the Windows® printer driver............................................................................................26
Basic tab............................................................................................................................................26
Advanced tab.....................................................................................................................................31
Print Profiles tab ................................................................................................................................39
Accessories tab .................................................................................................................................41
Support ..............................................................................................................................................43
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation) .............................45
Uninstalling the printer driver.............................................................................................................51
Status Monitor ...................................................................................................................................52
Macintosh ................................................................................................................................................54
Features in the printer driver (Macintosh)..........................................................................................54
Choosing page setup options ............................................................................................................54
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation) ............................63
Removing the printer driver ...............................................................................................................67
Status Monitor ...................................................................................................................................68
Software ..................................................................................................................................................70
Software for networks .......................................................................................................................70
Remote Printer Console (Windows® only) ........................................................................................70
iii
3
General Information
71
Control panel ...........................................................................................................................................71
LEDs (Light Emitting Diodes) ............................................................................................................71
Service call indications ......................................................................................................................79
Control panel keys.............................................................................................................................81
Print a test page ......................................................................................................................................82
Using the Go key ...............................................................................................................................82
Using the printer driver ......................................................................................................................82
Print a Printer Settings page....................................................................................................................83
Using the Go key ...............................................................................................................................83
Using the printer driver ......................................................................................................................83
Print Fonts ...............................................................................................................................................84
Using the Go key ...............................................................................................................................84
Using the printer driver ......................................................................................................................84
Security features......................................................................................................................................85
Secure Function Lock 2.0 (HL-5450DN only)....................................................................................85
Ecology features ......................................................................................................................................86
Toner Save ........................................................................................................................................86
Sleep Time ........................................................................................................................................86
Deep Sleep mode..............................................................................................................................86
Quiet mode feature ..................................................................................................................................87
Turning Quiet mode on/off.................................................................................................................87
4
Options
88
Lower tray (LT-5400) ...............................................................................................................................89
SO-DIMM (HL-5450DN only)...................................................................................................................90
SO-DIMM types .................................................................................................................................90
Installing extra memory .....................................................................................................................91
5
Routine Maintenance
93
Replacing consumable items...................................................................................................................93
Replacing the toner cartridge ............................................................................................................94
Replacing the drum unit...................................................................................................................102
Cleaning and Checking the machine .....................................................................................................109
Cleaning the outside of the machine ...............................................................................................109
Cleaning the corona wire.................................................................................................................111
Cleaning the drum unit ....................................................................................................................113
Cleaning the paper pick-up roller.....................................................................................................118
Packing and shipping the machine ........................................................................................................119
6
Troubleshooting
122
Identifying your problem ........................................................................................................................122
Error messages in the Status Monitor ...................................................................................................123
Paper jams ......................................................................................................................................126
If you are having difficulty with your machine ........................................................................................137
Improving the print quality......................................................................................................................141
Machine Information ..............................................................................................................................148
Default settings................................................................................................................................148
iv
A
Appendix
150
Machine specifications...........................................................................................................................150
General............................................................................................................................................150
Print media ......................................................................................................................................152
Printer ..............................................................................................................................................153
Interface...........................................................................................................................................153
Computer requirements...................................................................................................................154
Important information for choosing your paper................................................................................155
Symbol and character sets ..............................................................................................................156
Consumable Items...........................................................................................................................157
Network (LAN) .................................................................................................................................157
Brother numbers ....................................................................................................................................158
B
Index
161
v
1
Printing Methods
1
1
About this Machine
1
Front view and Back view
1
1
7
2
9
3
11
10
12
13
6
4
5
14
8
1 Front cover release button
2 Control panel
3 Face-down output tray support flap (support flap)
4 Front cover
5 Paper tray
6 Power switch
7 Face-down output tray
8 Multi-purpose tray (MP tray)
9 Back cover (Face-up output tray when open)
10 AC power connector
11 USB port
12 10BASE-T / 100BASE-TX port (HL-5450DN only)
13 Network Activity Light Emitting Diodes (LEDs) (HL-5450DN only)
14 Parallel port (HL-5440D only)
Note
Most of the illustrations in this User’s Guide show the HL-5450DN.
1
Printing Methods
Acceptable paper and other print media
1
1
Print quality may vary according to the type of paper you are using.
You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper,
recycled paper, labels or envelopes.
For best results, follow the instructions below:
 DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams
or misfeeds.
 For proper printing, you must choose the same paper size from your software application as the paper in
the tray.
 Avoid touching the printed surface of the paper immediately after printing.
 Before you buy a lot of paper, test a small quantity to make sure that the paper is suitable.
Recommended paper and print media
Paper Type
Item
Plain paper
Xerox 4200 20 lb
1
Hammermill Laser Print 24 lb (90 g/m2)
Recycled paper
(No specific brand recommended)
Labels
Avery laser labels white #5160
Envelopes
(No specific brand recommended)
Type and size of paper
1
The machine feeds paper from the installed standard paper tray, multi-purpose tray or optional lower tray.
The names for the paper trays in the printer driver and this Guide are as follows:
Tray and optional unit
Name
Paper tray
Tray 1
Optional lower tray unit
Tray 2
Multi-purpose tray
MP Tray
2
Printing Methods
Paper capacity of the paper trays
Paper size
Paper types
No. of sheets
Paper Tray
(Tray 1)
Letter, A4, Legal,
B5 (ISO/JIS), Executive, A5,
A5 (Long Edge), A6,
B6 (ISO), Folio 1
Plain paper, Thin paper and
Recycled paper
up to 250 sheets
20 lb (80 g/m2)
Multi-purpose Tray
(MP Tray)
Width: 3 to 8.5 in.
(76.2 to 215.9 mm)
Plain paper, Thin paper,
Thick paper, Thicker paper,
Bond paper, Recycled paper,
Envelopes and Labels
50 sheets
20 lb (80 g/m2)
Plain paper, Thin paper and
Recycled paper
up to 500 sheets
20 lb (80 g/m2)
Length: 5 to 14 in.
(127 to 355.6 mm)
Optional Lower Tray
(Tray 2)
1
1
Letter, A4, Legal,
B5 (ISO/JIS), Executive, A5,
B6 (ISO), Folio 1
1
3 Envelopes
Folio size is 8.5 in. × 13 in. (215.9 mm x 330.2 mm).
Recommended paper specifications
1
The following paper specifications are suitable for this machine.
Basis weight
20-24 lb (75-90 g/m2)
Thickness
80-110 μm
Roughness
Higher than 20 sec.
Stiffness
90-150 cm3/100
Grain direction
Long grain
Volume resistivity
10e9-10e11 ohm
Surface resistivity
10e9-10e12 ohm-cm
Filler
CaCO3 (Neutral)
Ash content
Below 23 wt%
Brightness
Higher than 80%
Opacity
Higher than 85%
 Use paper that is made for plain-paper copying.
 Use paper that is 20 to 24 lb (75 to 90 g/m2).
 Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
 This machine can use recycled paper that meets DIN 19309 specifications.
(To help you choose which paper to use with this machine, see Important information for choosing your paper
uu page 155.)
3
Printing Methods
Handling and using special paper
1
1
The machine is designed to work well with most types of xerographic and bond paper. However, some paper
variables may have an effect on print quality or handling reliability. Always test samples of paper before
purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep
the paper flat and away from moisture, direct sunlight and heat.
Some important guidelines when selecting paper are:
 DO NOT use inkjet paper because it may cause a paper jam or damage your machine.
 Preprinted paper must use ink that can withstand the temperature of the machine’s fusing process 392 °F
(200 °C).
 If you use bond paper, paper having a rough surface or paper that is wrinkled or creased, the paper may
exhibit degraded performance.
Types of paper to avoid
1
Important
Some types of paper may not perform well or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
1
1
1 A curl of 0.08 in. (2 mm) or greater may cause jams to occur.
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight specification in this guide
• with tabs and staples
• with letterheads using low temperature dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed above, they may damage your machine. This damage is not
covered under any Brother warranty or service agreement.
4
Printing Methods
Envelopes
1
Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may
have feed and print-quality problems because of the way they have been made. A suitable envelope should
have edges with straight, well-creased folds. The envelope should lie flat and not be of baggy or flimsy
construction. You should buy quality envelopes from a supplier who understands that you will be using the
envelopes in a laser machine.
1
We recommend that you print a test envelope to make sure the print results are what you want.
Types of envelopes to avoid
1
Important
DO NOT use envelopes:
• that are damaged, curled, wrinkled or an unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (have raised writing on them)
• that were previously printed by a laser machine
• that are pre-printed on the inside
• that cannot be arranged neatly when stacked
• that are made of paper that weighs more than the paper weight specifications for the machine
• with edges that are not straight or consistently square
• with windows, holes, cut-outs or perforations
• with glue on surface as shown in figure below
• with double flaps as shown in figure below
• with sealing flaps that are not folded down when purchased
5
Printing Methods
• with each side folded as shown in figure below
1
If you use any of the types of envelopes listed above, they may damage your machine. This damage may
not be covered under any Brother warranty or service agreement.
Labels
1
The machine will print on most types of labels designed for use with a laser machine. Labels should have an
adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.
Adhesives should not come in contact with any part of the machine, because the label stock may stick to the
drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the
labels. Labels should be arranged so that they cover the entire length and width of the sheet. Using labels
with spaces may result in labels peeling off and causing serious jams or print problems.
All labels used in this machine must be able to withstand a temperature of 392 °F (200 °C) for a period of 0.1
seconds.
Types of labels to avoid
1
Do not use labels that are damaged, curled, wrinkled or an unusual shape.
Important
• Avoid feeding labels with the carrier sheet exposed because your machine will be damaged. DO NOT feed
partially used carrier sheets.
• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels
exceeding this specification may not feed or print properly and may cause damage to your machine.
• DO NOT reuse or insert labels that have previously been used or are missing a few labels on the sheet.
6
Printing Methods
Unprintable area when printing from a computer
1
1
The figures below show maximum unprintable areas. The unprintable areas may vary depending on the
paper size or settings in the application you are using.
Usage
1
Print
2
4
Document
Size
Top (1)
Left (2)
Bottom (3)
Right (4)
Letter
0.16 in.
(4.23 mm)
0.25 in.
(6.35 mm)
A4
0.16 in.
(4.23 mm)
0.24 in.
(6.01 mm)
Legal
0.16 in.
(4.23 mm)
0.25 in.
(6.35 mm)
3
Note
When using BR-Script3 emulation, the unprintable area around the edges of the paper is 0.16 in.
(4.23 mm).
7
Printing Methods
Loading paper
1
1
Loading paper and print media
1
The machine can feed paper from the standard paper tray, optional lower tray or multi-purpose tray.
When you put paper into the paper tray, note the following:
 If your application software supports paper size selection on the print menu, you can select it through the
software. If your application software does not support it, you can set the paper size in the printer driver or
by using the control panel keys.
Loading paper in the standard paper tray and the optional lower tray
1
You can load up to 250 sheets of paper in the standard paper tray (Tray 1). You can also load up to 500
sheets in the optional lower tray (Tray 2). Paper can be loaded up to the maximum paper mark (
) on the
right-hand side of the paper tray. (For the recommended paper to use, see Acceptable paper and other print
media uu page 2.)
Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2
a
1
Pull the paper tray completely out of the machine.
8
Printing Methods
b
While pressing the green paper-guide release lever (1), slide the paper guides to fit the paper you are
loading in the tray. Make sure that the guides are firmly in the slots.
1
1
1
Note
1
For Legal or Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out
the back of the paper tray. (Legal and Folio size paper are not available in some regions.)
c
Fan the stack of paper well to avoid paper jams and misfeeds.
9
Printing Methods
d
Put paper in the tray and make sure:
 The paper is below the maximum paper mark (
) (1).
1
Over filling the paper tray will cause paper jams.
 The side to be printed on must be face down.
 The paper guides touch the sides of the paper so it will feed properly.
1
e
f
Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.
Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each
page as soon as it comes out of the machine.
1
10
Printing Methods
g
Choose the following settings from each drop-down list of the printer driver.
 Paper Size
1
A4
Letter
Legal
Executive
A5
B5
B6
Folio
A5 Long Edge
(Tray 1 only)
A6 (Tray 1 only)
For the acceptable paper sizes, see Type and size of paper uu page 2.
 Media Type
Plain Paper
Thin Paper
Recycled Paper
 Paper Source
Tray1
Tray2 (if available)
For any other settings, see Driver and Software in Chapter 2.
Note
The name of options in the drop-down lists may vary depending on your operating system and its version.
h
Send the print data to the machine.
11
Printing Methods
Loading paper in the multi-purpose tray (MP tray)
1
1
You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper. Use
this tray to print on thick paper, bond paper, labels or envelopes. (For the recommended paper to use, see
Acceptable paper and other print media uu page 2.)
Printing on plain paper, thin paper, recycled paper and bond paper from the MP tray
a
Open the MP tray and lower it gently.
b
Pull out the MP tray support (1) and unfold the flap (2).
1
2
1
12
Printing Methods
c
Put paper in the MP tray and make sure:
 The paper stays under the maximum paper mark (1).
1
 The side to be printed on must be face up with the leading edge (top of the paper) in first.
 The paper guides touch the sides of the paper so it will feed properly.
1
d
Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page
as soon as it comes out of the machine.
13
Printing Methods
e
Choose the following settings from each drop-down list of the printer driver.
 Paper Size
1
A4
Letter
Legal
Executive
A5
A5 Long Edge
A6
B5
B6
3x5
Folio
1
Customized paper size
1
You can define your original paper size by choosing User Defined... in Windows® printer driver, PostScript Custom Page Size in
BR-Script printer driver for Windows®, or Custom Page Sizes in Macintosh printer drivers.
For the acceptable paper sizes, see Type and size of paper uu page 2.
 Media Type
Plain Paper
Thin Paper
Recycled Paper
Bond Paper
 Paper Source
MP Tray
For any other settings, see Driver and Software in Chapter 2.
Note
The name of options in the drop-down lists may vary depending on your operating system and its version.
f
Send the print data to the machine.
14
Printing Methods
Printing on thick paper, labels and envelopes from the MP tray
1
Before loading, press the corners and sides of the envelopes to make them as flat as possible.
a
Open the back cover (face-up output tray).
b
Open the MP tray and lower it gently.
c
Pull out the MP tray support (1) and unfold the flap (2).
2
1
1
15
Printing Methods
d
Put paper, labels or envelopes in the MP tray. Make sure:
 The number of envelopes in the MP tray does not exceed 3.
1
 The paper, labels or envelopes stay under the maximum paper mark (1).
 The side to be printed on must be face up.
1
e
Choose the following settings from each drop-down list of the printer driver.
 Paper Size
<For printing thick paper or labels>
A4
Letter
Legal
Executive
A5
A5 Long Edge
A6
B5
B6
3x5
Folio
Customized paper size 1
<For Printing envelopes>
Com-10
DL
C5
Monarch
Customized paper size 1
1
You can define your original paper size by choosing User Defined... in Windows® printer driver, PostScript Custom Page Size in
BR-Script printer driver for Windows®, or Custom Page Sizes in Macintosh printer drivers.
For the acceptable paper sizes, see Type and size of paper uu page 2.
16
Printing Methods
 Media Type
<For printing thick paper>
Thick Paper
1
Thicker Paper
<For printing labels>
Label
<For Printing envelopes>
Envelopes
Env. Thin
Env. Thick
 Paper Source
MP Tray
For any other settings, see Driver and Software in Chapter 2.
Note
• The name of options in the drop-down lists may vary depending on your operating system and its version.
• When you use Envelope #10, choose Com-10 (for Windows ®) or #10 Envelope (for Macintosh) from the
Paper Size drop-down list.
• For other envelopes that are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose
User Defined... (for Windows® printer driver), PostScript Custom Page Size (for BR-Script printer driver
for Windows®) or Custom Page Sizes (for Macintosh printer driver).
f
Send the print data to the machine.
Note
• Remove each envelope as soon as it has been printed. Stacking the envelopes may cause them to jam
or curl.
• If envelopes or thick paper get smudged during printing set the Media Type to Env. Thick or
Thicker Paper to increase the fixing temperature.
• If the envelopes are creased after they are printed, see Improving the print quality uu page 141.
• If your thick paper curls during printing, put only one sheet at a time in the MP tray.
• Envelope joints that are sealed by the manufacturer should be secure.
• All sides of the envelope should be properly folded without wrinkles or creases.
g
Close the back cover (face-up output tray).
17
Printing Methods
Duplex (2-sided) printing
1
1
The supplied printer drivers all enable duplex printing. For more information about how to choose the settings,
see the Help text in the printer driver.
Guidelines for printing on both sides of the paper
1
 If the paper is thin, it may wrinkle.
 If paper is curled, straighten it and put it back in the paper tray. If the paper continues to curl, replace the
paper.
 If the paper is not feeding properly, it may be curled. Remove the paper and straighten it. If the paper
continues to curl, replace the paper.
 When you use the manual duplex function, it is possible that there may be paper jams or poor print quality.
(If there is a paper jam, see Paper jams uu page 126. If you have a print quality problem, see Improving
the print quality uu page 141.)
Note
Make sure that the paper tray is completely inserted in the machine.
18
Printing Methods
Automatic duplex printing
1
1
If you are using the Macintosh Printer Driver, see Duplex (2-sided) Printing uu page 62.
Automatic duplex printing with the Windows® printer driver
a
1
Choose the following settings from each menu of the printer driver.
 Paper Size
Letter
Legal
Folio
Recycled Paper
Thin Paper
MP Tray
Tray2 (if available)
 Media Type
Plain Paper
 Paper Source
Tray1
 Duplex / Booklet
Duplex
 Duplex Type in Duplex Settings
There are four options for each orientation. (See Duplex / Booklet uu page 29.)
 Binding Offset in Duplex Settings
You can specify the offset for binding. (See Duplex / Booklet uu page 29.)
Note
• You should use plain paper, recycled paper or thin paper. Do not use bond paper.
• The name of options in the drop-down lists may vary depending on your operating system and its version.
For any other settings, see Driver and Software in Chapter 2.
b
Send the print data to the machine. The machine will print on both sides of the paper automatically.
19
Printing Methods
Automatic duplex printing with the BR-Script printer driver for Windows®
a
1
1
Choose the following settings from each menu of the printer driver.
 Paper Size
Letter
Legal
Folio
Recycled Paper
Thin Paper
MP Tray
Tray2 (if available)
 Media Type
Plain Paper
 Paper Source
Tray1
 Print on Both sides
Flip on Short Edge
Flip on Long Edge
 Page Order
Front to Back
Back to Front
Note
• You should use plain paper, recycled paper or thin paper. Do not use bond paper.
• The name of options in the drop-down lists may vary depending on your operating system and its version.
For any other settings, see Driver and Software in Chapter 2.
b
Send the print data to the machine. The machine will print on both sides of the paper automatically.
20
Printing Methods
Manual duplex printing
1
1
The BR-Script printer driver for Windows® does not support manual duplex printing.
If you are using the Macintosh Printer Driver, see Manual Duplex Printing uu page 62.
Manual duplex printing with the Windows® printer driver
a
1
Choose the following settings from each drop-down list of the printer driver.
 Paper Size
You can use all the paper sizes specified for the tray you are using.
 Media Type
You can use all the media types that are specified for the tray you are using, except envelopes and
labels which have only one print side.
 Paper Source
Tray1
MP Tray
Tray2 (if available)
 Duplex / Booklet
Duplex (Manual)
 Duplex Type in Duplex Settings
There are four options for each orientation. (See Duplex / Booklet uu page 29.)
 Binding Offset in Duplex Settings
You can specify the offset for binding. (See Duplex / Booklet uu page 29.)
For any other settings, see Driver and Software in Chapter 2.
b
Send the print data to the machine. The machine will print all the even-numbered pages on one side of
the paper first. Then, the Windows ® driver instructs you (with a pop-up message) to reinsert the paper
to print the odd-numbered pages.
Note
Before reinserting the paper, straighten it well, or you may get a paper jam. Very thin or thick paper is not
recommended.
21
2
Driver and Software
2
Printer driver
2
2
A printer driver is software that translates data from the format used by a computer to the format that a
particular printer needs. Typically, this format is page description language (PDL).
The printer drivers for the supported versions of Windows® and Macintosh are on the CD-ROM we have
supplied or on the Brother Solutions Center Web site at http://solutions.brother.com/. Install the drivers by
following the steps in the Quick Setup Guide. The latest printer drivers can be downloaded from the Brother
Solutions Center Web site at:
http://solutions.brother.com/
For Windows®
2
 Windows® printer driver (the most suitable printer driver for this product)
 BR-Script printer driver (PostScript® 3™ language emulation) 1
1
Install the driver using the Custom Install from the CD-ROM.
For Macintosh
2
 Macintosh printer driver (the most suitable printer driver for this product)
 BR-Script printer driver (PostScript® 3™ language emulation) 1
1
For the installation instruction of the driver, visit us at http://solutions.brother.com/.
For Linux® 1 2
2
 LPR printer driver
 CUPS printer driver
1
For more information and to download the printer driver for Linux please visit your model page at http://solutions.brother.com/ or use the link on
the CD-ROM we have supplied.
2
Depending on Linux distributions, the driver may not be available or it may be released after the initial release of your model.
22
Driver and Software
Printing a document
2
When the machine receives data from your computer, it begins printing by picking up paper from the paper
tray. The paper tray can feed many types of paper and envelopes. (See Paper capacity of the paper trays
uu page 3.)
a
From your application, choose the Print command.
If any other printer drivers are installed on your computer, choose Brother HL-XXXX series (Where
XXXX is your model name.) as your printer driver from the Print or Print Settings menu in your software
application, and then click OK or Print to begin printing.
b
c
Your computer sends the data to the machine. The Ready LED will blink.
When the machine finishes printing all the data, the Ready LED finishes blinking.
Note
• You can choose the paper size and orientation in your application software.
• If your application software does not support your custom paper size, choose the next largest paper size.
• Then adjust the print area by changing the right and left margins in your application software.
23
2
Driver and Software
Printer driver settings
2
You can change the following printer settings when you print from your computer:
 Paper Size
2
 Orientation
 Copies
 Media Type
 Resolution
 Print Settings
 Multiple Page
 Duplex 4 / Booklet 2 4
 Paper Source
 Scaling
 Reverse Print
 Use Watermark 1 2
 Header-Footer Print 1 2
 Toner Save Mode
 Administrator 1 2
 User Authentication 1 2 (HL-5450DN only)
 Use Reprint 1 2
 Sleep Time
 Macro 1 2
 Density Adjustment
 Error Message Printout 1 2
 Improve Print Output
 Skip Blank Page 1 3
 Print Profile 1 2
1
These settings are not available with the BR-script printer driver for Windows®.
2
These settings are not available with the Macintosh printer driver and the BR-Script printer driver for Macintosh.
3
These settings are not available with the BR-Script printer driver for Macintosh.
4
Manual duplex printing / Manual booklet printing are not available with the BR-script printer driver for Windows®.
24
Driver and Software
Windows®
2
Accessing the printer driver settings
a
2
2
(For Windows ® XP and Windows Server® 2003)
Click Start, and then Printers and Faxes.
(For Windows Vista® and Windows Server® 2008)
Click the
button, Control Panel, Hardware and Sound, and then Printers.
(For Windows ® 7 and Windows Server® 2008R2)
Click the
button and Devices and Printers.
b
Right-click the Brother HL-XXXX series icon (where XXXX is your model name) and select Properties
(Printer properties, and Brother HL-XXXX series if necessary). The printer properties dialog box
appears.
c
Choose the General tab and then click Printing Preferences... (Preferences...). To configure the tray
settings, choose the Accessories tab.
25
Driver and Software
Features in the Windows® printer driver
2
For more information, see the Help text in the printer driver.
Note
2
• The screens in this section are from Windows® XP. The screens on your PC will vary depending on your
operating system.
• To access the printer driver settings, see Accessing the printer driver settings uu page 25.
Basic tab
2
You can also change the Page Layout settings by clicking the illustration on the left side of the Basic tab.
1
4
2
3
a
b
c
d
e
Choose the Paper Size, Orientation, Copies, Media Type, Resolution and Print Settings (1).
Choose Multiple Page and Duplex / Booklet (2).
Choose the Paper Source (3).
Confirm your current settings in the window (4).
Click OK to apply your chosen settings.
To return to the default settings, click Default, then OK.
26
Driver and Software
Paper Size
2
From the drop-down box choose the Paper Size you are using.
Orientation
2
2
Orientation selects the position of how your document will be printed (Portrait or Landscape).
Portrait (Vertical)
Landscape (Horizontal)
Copies
2
The copies selection sets the number of copies that will be printed.
 Collate
With the Collate check box selected, one complete copy of your document will be printed and then
repeated for the number of copies you selected. If the Collate check box is not selected, then each page
will be printed for all the copies selected before the next page of the document is printed.
Collate checked
Collate non-checked
Media Type
2
You can use the following types of media in your machine. For the best print quality, select the type of media
that you wish to use.
 Plain Paper
 Thin Paper
 Thick Paper
 Thicker Paper
 Bond Paper
 Envelopes
 Env. Thick
 Env. Thin
 Recycled Paper
 Label
27
Driver and Software
Note
• When using ordinary plain paper 16 to 28 lb (60 to 105 g/m2) choose Plain Paper. When using heavier
weight paper or rough paper choose Thick Paper or Thicker Paper. For bond paper, choose
Bond Paper.
• When you use envelopes, choose Envelopes. If the toner is not fixed to the envelope correctly when
Envelopes has been selected, choose Env. Thick. If the envelope is crumpled when Envelopes has
been selected, choose Env. Thin. For more information, see Paper capacity of the paper trays uu page 3.
Resolution
2
You can choose the resolution as follows.
 300 dpi
 600 dpi
 HQ 1200
 1200 dpi
Note
The print speed will change depending on what print quality setting you choose. Higher print quality takes
longer to print, while lower print quality takes less time to print.
Print Settings
2
You can change the print settings as follows:
 Graphics
This is the best mode for printing documents that contain graphics.
 Text
This is the best mode for printing text documents.
 Manual
You can change the settings manually by choosing Manual and clicking the Manual Settings... button.
You can set brightness, contrast and other settings.
Multiple Page
2
The Multiple Page selection can reduce the image size of a page allowing multiple pages to be printed on
one sheet of paper or enlarge the image size for printing one page on multiple sheets of paper.
 Page Order
When N in 1 option is selected, the page order can be selected from the drop-down list.
 Border Line
When printing multiple pages onto one sheet, with the Multiple Page feature, you can choose to have a
solid border, dash border or no border around each page on the sheet.
 Print cut-out line
When 1 in NxN pages option is selected, the Print cut-out line option can be selected. This option allows
you to print a faint cut-out line around the printable area.
28
2
Driver and Software
Duplex / Booklet
2
When you want to print a booklet or do duplex printing, use this function.
 None
Disable duplex printing.
2
 Duplex / Duplex (Manual)
When you want to do duplex printing, use these options.
• Duplex
The machine prints on both sides of the paper automatically.
• Duplex (Manual)
The machine prints all the even numbered pages first. Then the printer driver will stop and show the
instructions required to re-install the paper. When you click OK the odd numbered pages will be printed.
When you choose Duplex or Duplex (Manual), the Duplex Settings... button becomes available to
choose. You can set following settings in the Duplex Settings dialog box.
• Duplex Type
There are four types of duplex binding directions available for each orientation.
Portrait
Long Edge (Left)
Long Edge (Right)
Short Edge (Top)
Short Edge (Bottom)
Long Edge (Bottom)
Short Edge (Right)
Short Edge (Left)
Landscape
Long Edge (Top)
• Binding Offset
When you check Binding Offset, you can also specify the offset for binding in inches or millimeters.
29
Driver and Software
 Booklet / Booklet (Manual)
Use this option to print a document in booklet format using duplex printing; it will arrange the document
according to the correct page number and allows you to fold at the center of the print output without having
to change the order of the page number.
2
• Booklet
The machine prints on both sides of the paper automatically.
• Booklet (Manual)
The machine prints all the even numbered sides first. Then the printer driver will stop and show the
instructions required to re-install the paper. When you click OK the odd numbered sides will be printed.
When you choose Booklet or Booklet (Manual), the Duplex Settings... button becomes available to
choose. You can set the following settings in the Duplex Settings dialog box.
• Duplex Type
There are two types of duplex binding directions available for each orientation.
Portrait
Left Binding
Landscape
Right Binding
Top Binding
Bottom Binding
• Booklet Printing Method
When Divide into Sets is selected:
This option allows you to print the whole booklet into smaller individual booklet sets, it still allows you
to fold at the center of the smaller individual booklet sets without having to change the order of the page
number. You can specify the number of sheets in each smaller booklet set, from 1 to 15. This option
can help when folding the printed booklet that has a large number of pages.
• Binding Offset
When you check Binding Offset, you can also specify the offset for binding in inches or millimeters.
Paper Source
2
You can choose Auto Select, Tray1, Tray2 1, MP Tray or Manual and specify separate trays for printing the
first page and for printing from the second page onwards.
1
Available if the optional tray is installed.
30
Driver and Software
Advanced tab
2
2
1
2
3
4
5
6
7
8
Change the tab settings by clicking one of the following selections:
 Scaling (1)
 Reverse Print (2)
 Use Watermark (3)
 Header-Footer Print (4)
 Toner Save Mode (5)
 Administrator (6)
 User Authentication (7) (HL-5450DN only)
 Other Print Options (8)
Scaling
2
You can change the print image scaling.
Reverse Print
2
Check Reverse Print to reverse the data from up to down.
31
Driver and Software
Use Watermark
2
You can put a logo or text into your document as a watermark. You can choose one of the preset Watermarks,
or you can use a bitmap file that you have created. Check Use Watermark and then click the Settings...
button.
2
Watermark Settings
2
 Transparent
Check Transparent to print the watermarked image in the background of your document. If this feature is
not checked then the watermark will be printed on top of your document.
 In Outline Text
Check In Outline Text if you only want to print an outline of the watermark. It is available when you choose
a text watermark.
32
Driver and Software
 Custom Settings
You can choose to print which watermark to be printed on the first page or on the other pages.
Click the Add button to add the watermark settings and then choose Use Text or Use Bitmap File in
Watermark Style.
2
• Title
Enter a suitable title into the field.
• Text
Enter your Watermark Text into the Text box, and then choose the Font, Style, Size and Darkness.
• Bitmap
Enter the file name and location of your bitmap image in the File box, or click Browse to search for the
file. You can also set the scaling size of the image.
• Position
Use this setting if you want to control the position of the watermark on the page.
33
Driver and Software
Header-Footer Print
2
When this feature is enabled, it will print the date and time on your document from your computer’s system
clock and the PC login user name or the text you entered. By clicking Settings, you can customize the
information.
2
 ID Print
If you select Login User Name, your PC login user name will print. If you select Custom and enter the
text in the Custom edit box, the text you entered will print.
Toner Save Mode
2
You can conserve toner use with this feature. When you set Toner Save Mode to On, prints appears lighter.
The default setting is Off.
Note
• We do not recommend Toner Save Mode for printing photo or Gray Scale images.
• Toner Save Mode is not available for HQ 1200 and 1200 dpi resolutions.
34
Driver and Software
Administrator
2
Administrators have the authority to limit access to functions such as scaling and watermark.
2
 Password
Enter the password into this box.
Note
Click Set Password... to change the password.
 Copies Lock
Lock the copy pages selection to prevent multiple copy printing.
 Multiple Page & Scaling Lock
Lock the scaling setting and multiple page setting.
 Watermark Lock
Lock the current settings of the Watermark option to prevent changes being made.
 Header-Footer Print Lock
Lock the current settings of the Header-Footer Print option to prevent changes being made.
User Authentication (HL-5450DN only)
2
If you are restricted from PC Print by the Secure Function Lock 2.0 feature, you need to set your ID and PIN
in the User Authentication Settings dialog. Click Settings of the User Authentication and enter your ID
and PIN. If your PC login name is registered to Secure Function Lock 2.0, you can check the Use PC Login
Name box instead of entering your ID and PIN.
More information about Secure Function Lock 2.0 uu Network User's Guide
Note
• When you use the machine through a network you can see the information of your ID such as the status
of restricted features and the number of remaining pages you are allowed to print by clicking the Check
Print Status. The Authentication result dialog will appear.
• When you use the machine through a network, you can make the Authentication result dialog appear
each time you print by checking the Show print status before printing.
• If you want to enter your ID and PIN each time you print, check the Enter ID Name/PIN for each print job.
35
Driver and Software
Other Print Options
2
2
You can set the following in Printer Function:
 Use Reprint
 Sleep Time
 Macro
 Density Adjustment
 Error Message Printout
 Improve Print Output
 Skip Blank Page
Use Reprint
2
The machine keeps the print job sent to it in memory. You can reprint the last job without sending the data
again from your computer. For more information about the Reprint function, see Control panel keys
uu page 81.
Note
If you want to prevent other people from printing your data using the reprint function, uncheck the
Use Reprint check box.
36
Driver and Software
Sleep Time
2
When the machine does not receive data for a certain period of time, it enters sleep mode. In sleep mode,
the machine acts as though it were turned off. When you choose Printer Default, the timeout setting will be
reset to the specific time set at the factory; this can be altered in the driver. Intelligent Sleep Mode
automatically adjusts to the most suitable timeout setting depending on the frequency of your machine use.
2
While the machine is in Sleep Mode, the Ready LED is dimmed, but the machine can still receive data.
Receiving a print job will automatically wake up the machine to start printing.
Macro
2
You can save a page of a document as a macro to the machine's memory. You can also execute the saved
macro (you can use the saved macro as an overlay on any document). This will save time and increase print
speed for often used information such as forms, company logos, letterhead formats or invoices.
Density Adjustment
2
Increase or decrease the print density.
Error Message Printout
2
You can choose whether the machine reports problems by printing an error page.
Selections are Printer Default, On or Off.
Improve Print Output
2
This feature allows you to improve a print quality problem.
 Reduce Paper Curl
If you choose this setting, the paper curl may be reduced.
If you are printing only a few pages, you do not need to choose this setting. We recommend that you
change the printer driver setting in Media Type to a thin setting.
Note
This operation will decrease the temperature of the machine's fusing process.
 Improve Toner Fixing
If you choose this setting, the toner fixing capabilities may be improved. If this selection does not provide
enough improvement, change the printer driver setting in Media Type to a thick setting.
Note
This operation will increase the temperature of the machine's fusing process.
 Reduce Ghosting
If you are using the machine in a high humidity environment this setting may reduce ghosting on the paper.
Do not use this setting if the ambient humidity is below 30% or ghosting may increase.
Note
This feature may not reduce ghosting for all types of paper. Before you buy a lot of paper, test a small
quantity to make sure that the paper is suitable.
37
Driver and Software
Skip Blank Page
2
If Skip Blank Page is checked, the printer driver automatically detects blank pages and excludes them from
printing.
Note
This option does not work when you choose the following options:
2
• Use Watermark
• Header-Footer Print
• N in 1 and 1 in NxN Pages in Multiple Page
• Duplex (Manual), Booklet, Booklet (Manual) and Duplex with Binding Offset in Duplex / Booklet
38
Driver and Software
Print Profiles tab
2
Print Profiles are editable presets designed to give you quick access to frequently used printing
configurations.
2
5
1
2
4
3
 Print profile list box (1)
 Delete Profile (2)
 Always show Print Profiles tab first (3)
 Add Profile (4)
 Current print profile view (5)
a
b
Choose your profile from the print profile list box.
c
Click OK to apply your chosen profile.
If you want to display the Print Profiles tab at the front of the window from the next time you print, check
Always show Print Profiles tab first.
Add Profile
2
The Add Profile dialog appears by clicking Add Profile. You can add 20 new profiles with your preferred
settings.
a
b
c
Enter the desired title in Name.
Choose an icon you want to use from the Icon list, then click OK.
The current settings shown on the left side of the printer driver window will be saved.
39
Driver and Software
Delete Profile
2
The Delete Profile dialog appears by clicking Delete Profile. You can delete any of the profiles you have
added.
a
b
c
Choose your profile from the print profile list box.
2
Click Delete.
The selected profile will be deleted.
40
Driver and Software
Accessories tab
2
Note
To access the Accessories tab, see Accessing the printer driver settings uu page 25.
2
You can define the paper size for each paper tray and auto detect the serial number in the Accessories tab
as follows.
1
3
2
4
 Available Options / Installed Options (1)
You can manually add and remove the options that are installed on the machine. Tray settings will match
the installed options.
 Paper Source Setting (2)
This feature identifies the paper size defined for each paper tray.
• Paper Size
This setting allows you to define which paper size is used for each tray. Highlight the tray you want to
define and then choose the paper size from the pull-down menu. Click Update to apply the setting to
the tray. When using more than one paper size you must define the paper size for each tray so the
paper is pulled from the correct tray.
• Default Source
This setting allows you to choose the default paper source that your document will be printed from.
Choose the Default Source from the pull-down menu and click Update to save your setting. The
Auto Select setting will automatically pull paper from any tray that has a defined paper size that
matches your document.
 Serial No. (3)
By clicking Auto Detect (4), the printer driver will probe the machine and display its serial number. If it fails
to receive the information, the screen will display “---------------”.
41
Driver and Software
 Auto Detect (4)
The Auto Detect function finds the currently installed optional devices and shows the available settings in
the printer driver. When you click Auto Detect, options that are installed on the machine will be listed in
Available Options (1). You can manually add or remove the options by choosing an optional device you
want to add or remove, and then clicking Add or Remove.
Note
The Auto Detect (4) function is not available under the following machine conditions:
• The machine power switch is off.
• The machine is in an error state.
• The machine is connected to the print server using a USB or parallel cable in a shared network
environment.
• The cable is not connected to the machine correctly.
42
2
Driver and Software
Support
2
Click Support... in the Printing Preferences dialog box.
2
1
2
3
4
5
6
7
 Brother Solutions Center (1)
The Brother Solutions Center (http://solutions.brother.com/) is a Web site offering information about your
Brother product including FAQs (Frequently Asked Questions), User’s Guides, driver updates and tips for
using your machine.
43
Driver and Software
 Genuine Supplies Website (2)
You can visit our Web site for original/genuine Brother supplies by clicking this button.
 Brother CreativeCenter (3)
You can visit our Web site for free and easy online solutions for business and home users by clicking this
button.
 Print Settings (4)
This button will print the pages that show how the internal settings of the machine have been configured.
 Check Setting... (5)
You can check the current driver settings.
 About... (6)
This button will show the list of the printer driver files and version information.
 Print Fonts (7)
This button will print the pages that show all the internal fonts of the machine.
44
2
Driver and Software
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)
2
Note
The screens in this section are from Windows® XP. The screens on your PC may vary depending on your
operating system.
Printing Preferences
2
2
Note
You can access the Printing Preferences dialog box by clicking Printing Preferences... in the General
tab of the Brother HL-XXXX BR-Script3 Properties dialog box.
 Layout tab
You can change the layout setting by choosing the settings for Orientation, Print on Both Sides
(Duplex), Page Order and Pages Per Sheet.
• Orientation
Orientation selects the position of how your document will be printed.
(Portrait, Landscape or Rotated Landscape)
• Print on Both Sides
If you want to do duplex printing, choose Flip on Short Edge or Flip on Long Edge.
• Page Order
Specifies the order in which the pages of your document will be printed. Front to Back prints the
document so that page 1 is on top of the stack. Back to Front prints the document so that page 1 is on
the bottom of the stack.
45
Driver and Software
• Pages Per Sheet
The Pages Per Sheet selection can reduce the image size of a page by allowing multiple pages to be
printed on one sheet of paper. Also, you can print a document in the booklet style automatically when
you choose Booklet.
2
 Paper/Quality tab
Choose the Paper Source.
• Paper Source
You can choose Automatically Select, Auto Select, Tray1, Tray2 1, MP Tray or Manual Feed.
Automatically Select
This setting will automatically pull paper from any paper source that has a paper size defined in the
printer driver that matches your document.
Auto Select
This setting will automatically pull paper from any paper source that has a paper size defined in the
machine that matches your document.
Tray1
This setting will pull paper from Tray 1.
Tray2
This setting will pull paper from Tray 2. (Available if the optional tray is installed.)
MP Tray
This setting will pull paper from the MP Tray. The paper size needs to match the defined paper size.
1
Available if the optional tray is installed.
46
Driver and Software
Advanced options
2
You can access the Advanced options by clicking the Advanced... button on the Layout tab or
Paper/Quality tab.
2
1
2
a
Choose the Paper Size and Copy Count (1).
 Paper Size
From the drop-down box choose the Paper Size you are using.
 Copy Count
The copy selection sets the number of copies that will be printed.
b
Set the Scaling and TrueType Font settings (2).
 Scaling
Specifies whether to reduce or enlarge documents, and by what percentage.
 TrueType Font
Specifies the TrueType font options. Click Substitute with Device Font (the default) to use
equivalent printer fonts for printing documents that contain TrueType fonts. This will permit faster
printing; however, you might lose special characters not supported by the printer font. Click
Download as Softfont to download TrueType fonts for printing instead of using printer fonts.
47
Driver and Software
c
You can change settings by choosing a setting in the Printer Features list (3):
2
3
 Print Quality
You can choose the following print quality settings.
• 300 dpi
• 600 dpi
• HQ 1200
• 1200 dpi
 Media Type
You can use the following types of media in your machine. For the best print quality, select the type
of media that you wish to use.
• Plain Paper
• Thin Paper
• Thick Paper
• Thicker Paper
• Bond Paper
• Envelopes
• Env. Thick
• Env. Thin
• Recycled Paper
• Label
48
Driver and Software
 Toner Save
You can conserve toner use with this feature. When you set Toner Save to On, print appears lighter.
The default setting is Off.
Note
• We do not recommend Toner Save for printing Photo or Gray Scale images.
2
• Toner Save is not available for HQ 1200 and 1200 dpi resolutions.
 Sleep Time [Min.]
When the machine does not receive data for a certain period of time, it enters sleep mode. In sleep
mode, the machine acts as though it were turned off. When you choose Printer Default, the timeout
setting will be reset to the specific time set at the factory; this can be altered in the driver. Intelligent
Sleep Mode automatically adjusts to the most suitable timeout setting depending on the frequency of
your machine use.
While the machine is in Sleep Mode, the Ready LED is dimmed, but the machine can still receive
data. Receiving a print job will automatically wake up the machine to start printing.
 Halftone Screen Lock
Stops other applications from modifying the Halftone settings. The default setting is On.
 High Quality Image Printing
You can get high quality image printing. If you set High Quality Image Printing to On, the print speed
will be slower.
 Improve Print Output
This feature allows you to improve a print quality problem.
• Reduce Paper Curl
If you choose this setting, the paper curl may be reduced. If you are printing only a few pages, you
do not need to choose this setting. We recommend that you change the printer driver setting in
Media Type to a thin setting.
Note
This operation will decrease the temperature of the machine's fusing process.
• Improve Toner Fixing
If you choose this setting, the toner fixing capabilities may be improved. If this selection does not
provide enough improvement, change the printer driver setting in Media Type to a thick setting.
Note
This operation will increase the temperature of the machine's fusing process.
49
Driver and Software
 Ghost Reduction Setting
If you are using the machine in a high humidity environment this setting may reduce ghosting on the
paper. Do not use this setting if the ambient humidity is below 30% or ghosting may increase.
Note
This feature may not reduce ghosting for all types of paper. Before you buy a lot of paper, test a small
quantity to make sure that the paper is suitable.
2
 Density Adjustment
Increase or decrease the print density.
Ports tab
2
If you want to change the port where your machine is connected or the path to the network machine you are
using, choose or add the port you want to use.
50
Driver and Software
Uninstalling the printer driver
2
You can uninstall the printer driver that you have installed with the following steps.
Note
• This is not available if you originally installed the printer driver from the Windows Add a printer function.
• After uninstalling, we recommend that you restart your computer to remove files that were in use during
the uninstall.
a
b
c
Click the Start button, point to All Programs, Brother, and then to your machine name.
Click UnInstall.
Follow the instructions on the screen.
51
2
Driver and Software
Status Monitor
2
The Status Monitor utility is a configurable software tool for monitoring the status of one or more devices,
allowing you to get immediate notification of error messages such as paper empty or paper jam.
2
You can check the device status at anytime by double-clicking the icon in the tasktray or by choosing
Status Monitor located in Start/All Programs/Brother/HL-XXXX on your PC.
(Windows® 7)
If you have set the Enable Status Monitor on startup during installation, you will find the
Status Monitor icon on the taskbar.
To show the Status Monitor icon on your taskbar, click the
in the small window. Then drag the
icon to the taskbar.
button or
button. The Status Monitor icon will appear
There is also a link to the Troubleshooting and Brother Genuine Supplies Web site. Click Visit the Genuine
Supplies website button for more information on Brother genuine supplies.
Note
• For more information about using the Status Monitor software, right-click the Status Monitor icon and
choose Help.
• The automatic software update feature is active when the status monitor feature is active.
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Driver and Software
Monitoring the machine’s status
2
The Status Monitor icon will change color depending on the machine status.
 A green icon indicates the normal stand-by condition.
2
 A yellow icon indicates a warning.
 A red icon indicates a printing error has occurred.
There are two locations where you can display the Status Monitor on your PC - in the tasktray or on the
desktop.
53
Driver and Software
Macintosh
2
Features in the printer driver (Macintosh)
2
2
This machine supports Mac OS X 10.5.8 - 10.6.x - 10.7.x.
Note
The screens in this section are from Mac OS X 10.5. The screens on your Macintosh will vary depending
on your operating system version.
Choosing page setup options
2
You can set the Paper Size, Orientation and Scale.
a
From an application such as TextEdit, click File, then Page Setup. Make sure Brother HL-XXXX (where
XXXX is your model name.) is chosen in the Format for pop-up menu. You can change the settings for
Paper Size, Orientation and Scale, then click OK.
54
Driver and Software
b
From an application such as TextEdit, click File, then Print to start printing.
 (For Mac OS X 10.5.8 and 10.6.x)
For more page setup options, click the disclosure triangle beside the Printer pop-up menu.
2
Note
You can save the current settings as a preset by choosing Save As from the Presets drop-down list.
55
Driver and Software
 (For Mac OS X 10.7.x)
For more page setup options, click the Show Details button.
2
Note
You can save the current settings as a preset by choosing Save Current Settings as Preset... from the
Presets drop-down list.
56
Driver and Software
Choosing printing options
2
To control special printing features, choose Print Settings from the Print dialog box. For the details of
available options, see the following descriptions of each option.
2
Cover Page
2
You can choose the following cover page settings:
 Print Cover Page
If you want to add a cover page to your document, use this function.
 Cover Page Type
Choose a template for the cover page.
 Billing Info
If you want to add the billing information to the cover page, enter text in the Billing Info box.
57
Driver and Software
Layout
2
2
 Pages per Sheet
The Pages per Sheet selection can reduce the image size of a page by allowing multiple pages to be
printed on one sheet of paper.
 Layout Direction
When you specify the pages per sheet, you can also specify the direction of the layout.
 Border
If you want to add a border, use this function.
 Two-Sided
See Duplex (2-sided) Printing uu page 62.
 Reverse Page Orientation
Check Reverse Page Orientation to reverse the data from up to down.
 Flip horizontally (Mac OS X 10.6.x and 10.7.x)
Check Flip horizontally to print as a reflection flipped left-to-right.
58
Driver and Software
Print Settings
2
You can change settings by choosing a setting in the Print Settings list:
2
 Media Type
You can change the media type to one of the following:
• Plain Paper
• Thin Paper
• Thick Paper
• Thicker Paper
• Bond Paper
• Envelopes
• Env. Thick
• Env. Thin
• Recycled Paper
• Label
 Resolution
You can change the resolution as follows:
• 300 dpi
• 600 dpi
• HQ 1200
• 1200 dpi
 Paper Source
You can choose Auto Select, Tray1, Tray2 1, MP Tray or Manual.
1
Available if the optional tray is installed.
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Driver and Software
Advanced print settings
When you click the triangle mark (c) beside Advanced, the advanced print settings appear.
2
 Toner Save Mode
You can conserve toner use with this feature. When you set Toner Save Mode to On, print appears
lighter. The default setting is Off.
Note
• We do not recommend Toner Save Mode for printing Photo or Gray Scale images.
• Toner Save Mode is not available for HQ 1200 and 1200 dpi resolutions.
 Graphics Quality
You can change the print quality as follows:
• Graphics
This is a graphics mode (contrast priority). Choose this setting for printing text and figures, such as
business and presentation documents. You can represent sharp contrasts between shaded areas.
• Text
This is the best mode for printing text documents.
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Driver and Software
 Improve Print Output
This feature allows you to improve a print quality problem.
• Reduce Paper Curl
If you choose this setting, the paper curl may be reduced.
If you are printing only a few pages, you do not need to choose this setting. We recommend that you
change the printer driver setting in Media Type to a thin setting.
Note
This operation will decrease the temperature of the machine's fusing process.
• Improve Toner Fixing
If you choose this setting, the toner fixing capabilities may be improved. If this selection does not
provide enough improvement, change the printer driver setting in Media Type to a thick setting.
Note
This operation will increase the temperature of the machine's fusing process.
• Reduce Ghosting
If you are using the machine in a high humidity environment this setting may reduce ghosting on the
paper. Do not use this setting if the ambient humidity is below 30% or ghosting may increase.
Note
This feature may not reduce ghosting for all types of paper. Before you buy a lot of paper, test a small
quantity to make sure that the paper is suitable.
 Density Adjustment
Increase or decrease the print density.
 Sleep Time
When the machine does not receive data for a certain period of time, it enters sleep mode. In sleep mode,
the machine acts as though it were turned off. When you choose Printer Default, the timeout setting will
be reset to the specific time set at the factory; this can be altered in the driver. If you want to change the
Sleep Time, choose Manual and then enter the time in the text box on the driver.
While the machine is in Sleep Mode, the Ready LED is dimmed, but the machine can still receive data.
Receiving a print job will automatically wake up the machine to start printing.
 Other Print Options
• Skip Blank Page
If Skip Blank Page is checked, the printer driver automatically detects blank pages and excludes them
from printing.
61
2
Driver and Software
Duplex (2-sided) Printing
2
 Automatic Duplex Printing
Select Layout.
Choose Long-edge binding or Short-edge binding in Two-Sided.
2
 Manual Duplex Printing
Select Paper Handling.
• Choose Even Only and Print. Reload the printed paper into the tray (blank side face down in Tray 1 or
Tray 2, or blank side face up in MP tray). Choose Odd Only and Print.
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Driver and Software
Features in the BR-Script3 printer driver (PostScript® 3™ language emulation)
2
This section introduces the distinctive operations of the BR-Script3 printer driver. For the basic operations of
the BR-Script3 printer driver, see Features in the printer driver (Macintosh) uu page 54 for Page Setup,
Cover Page, Paper Source and Layout.
2
Note
If you want to setup the PS driver (BR-Script3 printer driver), please go to the Brother Solutions Center at
http://solutions.brother.com/ and visit FAQ’s on your model page for instructions.
Choosing printing options
2
To control special printing features, choose Printer Features from the Print dialog box.
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Driver and Software
Printer Features
2
Feature Sets: General 1
2
 Print Quality
You can change the resolution as follows:
• 300 dpi
• 600 dpi
• HQ 1200
• 1200 dpi
 Media Type
You can change the media type to one of the following:
• Plain Paper
• Thin Paper
• Thick Paper
• Thicker Paper
• Bond Paper
• Envelopes
• Env. Thick
• Env. Thin
• Recycled Paper
• Label
• Hagaki 1
1
Postcard with the size specified by Japan Post Service Co., LTD
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Driver and Software
 Toner Save
You can conserve toner using this feature. When you check Toner Save, your prints appear lighter. The
default setting is Off.
Note
• We do not recommend Toner Save for printing Photo or Gray Scale images.
2
• Toner Save is not available for HQ 1200 and 1200 dpi resolutions.
 Sleep Time [Min.]
When the machine does not receive data for a certain period of time, it enters sleep mode. In sleep mode,
the machine acts as though it were turned off. When you choose Printer Default, the timeout setting will
be reset to the specific time set at the factory; this can be altered in the driver. If you want to change the
Sleep Time, choose 2, 10 or 30.
While the machine is in Sleep Mode, the Ready LED is dimmed, but the machine can still receive data.
Receiving a print job will automatically wake up the machine to start printing.
 Halftone Screen Lock
Stops other applications from modifying the Halftone settings. The Default setting is on.
 High Quality Image Printing
You can increase the quality of image printing. If you set High Quality Image Printing to On, the print
speed will be slower.
65
Driver and Software
Feature Sets: General 2
2
 Improve Print Output
This feature allows you to improve a print quality problem.
• Reduce Paper Curl
If you choose this setting, the paper curl may be reduced.
If you are printing only a few pages, you do not need to choose this setting. We recommend that you
change the printer driver setting in Media Type to a thin setting.
Note
This operation will decrease the temperature of the machine's fusing process.
• Improve Toner Fixing
If you choose this setting, the toner fixing capabilities may be improved. If this selection does not
provide enough improvement, change the printer driver setting in Media Type to a thick setting.
Note
This operation will increase the temperature of the machine's fusing process.
 Ghost Reduction Setting
If you are using the machine in a high humidity environment this setting may reduce ghosting on the paper.
Do not use this setting if the ambient humidity is below 30% or ghosting may increase.
Note
This feature may not reduce ghosting for all types of paper. Before you buy a lot of paper, test a small
quantity to make sure that the paper is suitable.
 Density Adjustment
Increase or decrease the print density.
66
Driver and Software
Removing the printer driver
a
b
c
2
Log in as an ‘Administrator’.
From the Apple menu, choose System Preferences. Click Print & Fax 1, then choose the printer you
want to remove and remove it by clicking the - button.
Click OK 2.
1
Print & Scan for Mac OS X 10.7.x users
2
Delete Printer for Mac OS X 10.6.x and 10.7.x users
67
2
Driver and Software
Status Monitor
2
The Status Monitor utility is a configurable software tool for monitoring the status of the machine, letting you
see error messages such as paper empty or paper jam at pre-set update intervals.
You can also access the web based management (HL-5450DN only).
You can check the device status; follow these steps to Launch the Brother Status Monitor:
2
 For Mac OS X 10.5.8
a
b
Run the System Preferences, select Print & Fax, then choose the machine.
Click the Open Print Queue..., then click Utility. Status Monitor will start up.
 For Mac OS X 10.6.x
a
b
Run the System Preferences, select Print & Fax, then choose the machine.
Click the Open Print Queue..., then click Printer Setup. Select the Utility tab then click
Open Printer Utility. Status Monitor will start up.
 For Mac OS X 10.7.x
a
b
Run the System Preferences, select Print & Scan, then choose the machine.
Click the Open Print Queue..., then click Printer Setup. Select the Utility tab then click
Open Printer Utility. Status Monitor will start up.
Updating the machine’s status
If you want the latest machine status while the Status Monitor window is open, click the Refresh
2
icon.
You can set the interval at which the software will update the machine status information. Go to the menu bar,
Brother Status Monitor and choose Preferences.
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Driver and Software
Hiding or showing the window
2
After starting the Status Monitor, you can hide or show the window. To hide the window, go to the menu bar,
Brother Status Monitor and choose Hide Status Monitor. To show the window, click the
Brother Status Monitor icon in the dock.
2
Quitting the window
2
Click Brother Status Monitor in the menu bar and then choose Quit Status Monitor from the pop-up menu.
Web Based Management (For HL-5450DN in network connection)
2
You can access the Web Based Management System by clicking the machine icon on the Status Monitor
screen. A standard Web Browser can be used to manage your machine using HTTP (Hyper Text Transfer
Protocol).
More information on the Web Based Management System uu Network User's Guide: Web Based
Management
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Driver and Software
Software
2
Software for networks
2
2
For the information about network utility software uu Network User's Guide: Network features
Remote Printer Console (Windows® only)
2
Remote Printer Console is software to change many of the printer settings independently of your application.
For example, you can change the settings for printer margin, sleep mode, character set and so on. These
settings are then remembered and used by the machine. The application and printer driver settings will take
priority over the Remote Printer Console settings.
How to use and install the Remote Printer Console software
2
To use the Remote Printer Console software, follow the steps below.
a
Put the supplied installation CD-ROM into your CD-ROM drive and close the opening screen when it
appears.
b
c
d
e
Open Windows ® Explorer and choose the CD-ROM drive.
Double-click the tools folder.
Double-click the RPC folder.
Refer to the RPC_User’s_Guide.pdf for how to install and use the Remote Printer Console.
70
3
General Information
3
Control panel
3
LEDs (Light Emitting Diodes)
3
3
This section refers to six LEDs and two keys on the control panel.
1 Back Cover LED
1
2
The Back Cover LED indicates when the errors occur in the
back of the machine or the duplex tray.
2 Toner LED
The Toner LED indicates that the Toner is low.
3
4
5
3 Drum LED
The Drum LED indicates that the Drum will need to be
replaced soon.
4 Paper LED
The Paper LED indicates when the machine has errors
relating to paper feeding.
6
5 Error LED
The Error LED indicates that the machine is in error state.
7
Also, the Error LED indicates the kind of error in
combination with other LEDs.
6 Ready LED
The Ready LED will blink depending on the machine status.
7 Cancel Key
8
1 Job Cancel / All Jobs Cancel
8 Go Key
Error recovery / Form feed / Reprint
The LED indications shown in the table below are used in the illustrations in this chapter.
LED is off.
or
or
LED is on.
LED is dimmed.
or
or
LED is blinking.
71
General Information
LEDs
Machine Status
Sleep
The machine is in Sleep Mode (Power Save mode). While the machine is in
Sleep Mode, the Ready LED is dimmed, but the machine can still receive data.
Receiving a print job will automatically wake up the machine to start printing.
For more information, see Sleep Time uu page 86.
3
Deep Sleep
The machine is in Deep Sleep Mode, reducing more power consumption than
Sleep mode. While the machine is in Deep Sleep Mode, the Ready LED is
dimmed, but the machine can still receive data. Receiving a print job will
automatically wake up the machine to start printing.
For more information, see Deep Sleep mode uu page 86.
Ready
The machine is ready to print.
Printing
The machine is printing.
Please Wait
The machine is warming up.
Cooling Down
The machine is cooling down. Wait for a few seconds until the inside of the
machine has cooled down.
Receiving Data
The machine is either receiving data from the computer or processing data in
the memory.
Data Remaining
There is remaining print data in the machine's memory. If the Ready LED is
blinking for a long time and nothing has printed, press Go to print the remaining
data in the memory.
72
General Information
LEDs
Machine Status
Toner Low
The toner cartridge will need to be replaced soon. Buy a new toner cartridge and
have it ready for when Replace Toner is indicated.
The Toner LED will turn on for 2 seconds and off for 3 seconds.
3
Replace Toner
Replace the toner cartridge with a new one.
See Replacing the toner cartridge uu page 94.
No Toner
Remove the drum unit and toner cartridge assembly, remove the toner cartridge
from the drum unit, and re-install the toner cartridge back into the drum unit
again. Re-install the drum unit and toner cartridge assembly back in the
machine. If the problem continues, replace the toner cartridge.
See Replacing the toner cartridge uu page 96.
Cartridge Error
The drum unit and toner cartridge assembly is not installed correctly. Take the
drum unit and toner cartridge assembly out of the machine and put it back in.
Drum End Soon
The drum unit will need to be replaced soon. We recommend that you get a new
drum unit to replace the current one.
See Replacing the drum unit uu page 104.
The Drum LED will turn on for 2 seconds and off for 3 seconds.
73
General Information
LEDs
Machine Status
Replace Drum
Replace the drum with a new one.
See Replacing the drum unit uu page 104.
3
Drum Error
The corona wire needs to be cleaned. See Cleaning the corona wire
uu page 111.
If the toner cartridge is placed in the machine without the drum unit, put the toner
cartridge into the drum unit, and then reinstall the drum unit and toner cartridge
assembly in the machine.
Drum Stop
Replace the drum with a new one.
See Replacing the drum unit uu page 104.
74
General Information
LEDs
Machine Status
Cover is Open
Close the fuser cover located behind the back cover of the machine.
Make sure paper is not jammed inside the back of the machine, and then close
the fuser cover and press Go.
No Tray
3
The machine cannot detect the standard paper tray. Re-install the standard
paper tray, or ensure it is installed correctly.
Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam Inside
Clear the paper jam.
See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam Inside uu page 126.
If the machine does not start printing, press Go.
If the toner cartridge is placed in the machine without the drum unit, put the toner
cartridge into the drum unit, and then reinstall the drum unit and toner cartridge
assembly in the machine.
Size Error DX
The paper size defined in the printer driver is not available for automatic duplex
printing.
Press Cancel. Choose a paper size which is supported by the duplex tray.
The paper in the tray is not correct size and is not available for automatic duplex
printing. Load the correct size of paper in the tray.
The paper size you can use for automatic duplex printing is Letter, Legal or
Folio.
Size Mismatch
Put the same size paper in the paper tray that is selected in the printer driver,
and then press Go, or select the size of paper that you loaded in the paper tray.
No Paper
Put paper in the paper tray you are using.
See Loading paper uu page 8.
Manual Feed
Manual was selected as the paper source when there was no paper in the MP
tray. Place paper in the MP tray. If the machine is in Pause mode, press Go.
75
General Information
LEDs
Machine Status
Cover is Open
Close the front cover of the machine.
3
Log Access Error (HL-5450DN only)
The machine could not access the print log file in the server. Contact your
administrator to check the Store Print Log to Network settings.
Out of Memory
Reduce the complexity of your document or reduce the print resolution.
Add more memory (HL-5450DN only).
(See Installing extra memory uu page 91.)
Access Denied (HL-5450DN only)
Printing is restricted by Secure Function Lock 2.0.
Contact your administrator to check your Secure Function Lock Settings.
Limit Exceeded (HL-5450DN only)
The printing limit set by Secure Function Lock 2.0 was reached.
Contact your administrator to check your Secure Function Lock Settings.
DIMM Error (HL-5450DN only)
The DIMM (Dual In-Line Memory Module) is not installed correctly. Or the DIMM
is broken or does not meet the required specifications.
Turn off the machine and remove the DIMM.
(See Installing extra memory uu page 91.)
Confirm that the DIMM meets the required specifications.
(For details, see SO-DIMM types uu page 90.)
Re-install the DIMM correctly. Wait a few seconds, and then turn the machine
on again.
If this indication continues, replace the DIMM with a new one.
(See Installing extra memory uu page 91.)
76
General Information
LEDs
Machine Status
Main PCB Failure
Turn off the power switch, and then turn it back on and try to print again.
If the error occurs again, call your dealer or Brother Customer Service.
3
Cover is Open
Close the fuser cover located behind the back cover of the machine.
Duplex Disabled
Put the duplex tray in the machine and close the back cover.
Jam Rear / Jam Duplex
Clear the paper jam.
See Jam Rear / Jam Duplex uu page 131.
If the machine does not start printing, press Go.
77
General Information
LEDs
Machine Status
Cancel Printing / Cancel All Jobs
The machine is canceling the job.
3
78
General Information
Service call indications
3
If there is an error that cannot be cleared by the user, the machine will show that a service call is needed by
lighting up all the LEDs as shown below.
3
If you see the service call indication shown above, turn off the power switch, and then turn it back on and try
to print again.
If the error is not cleared after turning the power switch off and then back on, press Go and Cancel together,
the LEDs will light up as shown in the following table to identify the error.
LED error indication
LEDs
Main PCB
failure
3
Fuser unit
failure 1
Laser unit
failure
Main motor
failure
High
voltage
failure
FAN failure
Zero Cross
error
Back Cover
Toner
Drum
Paper
Error
Ready
1
If this error occurs, turn off the machine's power switch, wait a few seconds, and then turn it on again. Leave the machine for approx. 15 minutes
with the power on. If the error occurs again, call your dealer or Brother Customer Service.
79
General Information
For example, the LED indication below shows a fuser unit failure.
3
Make a note of the indication, referring to LED error indication uu page 79, and report the error status to your
dealer or Brother Customer Service.
Note
Make sure that the front cover is completely closed before you report a service call.
80
General Information
Control panel keys
3
The control panel keys have the following functions:
 Cancel printing
Cancel the current job being printed: If you press Cancel while printing, the machine will immediately stop
printing and will then eject the paper. The Ready and Error LEDs will blink as the job is being canceled.
Cancel all the received jobs: To delete all jobs, press and hold Cancel for about 4 seconds until all the
LEDs light up and then release it. The Ready and Error LEDs will blink as the job(s) is being canceled.
 Error recovery
If there is an error, the machine will recover automatically from some errors. If an error is not automatically
cleared, press Go to clear the error, and then continue to use the machine.
 Form feed
If the Ready LED blinks for a long time, press Go. The machine will print any data that is left in the
machine’s memory.
 Reprint
To reprint the last document, press Go for about 4 seconds until all the LEDs light up and then release it.
Within 2 seconds press Go the number of times you want to reprint. If you don’t press Go within 2 seconds,
a single copy will be printed.
If you print with the Windows® printer driver we have supplied with the machine, the settings for Use
Reprint in the printer driver will take priority over the settings made on the control panel. (For more
information, see Use Reprint uu page 36.)
81
3
General Information
Print a test page
3
You can use Go or the printer driver to print a test page.
Using the Go key
a
b
c
d
e
3
3
Turn off the machine’s power switch.
Make sure that the front cover is closed and the power cord is plugged in.
Hold down Go as you turn on the power switch. Keep Go pressed down until all the LEDs light up and
then the Ready LED turns off.
Release Go. Make sure that all the LEDs turn off.
Press Go again. The machine will print a test page.
Using the printer driver
3
If you are using the Windows® printer driver, click the Print Test Page button in the General tab of the printer
driver.
82
General Information
Print a Printer Settings page
3
You can print the current settings using the control panel button or printer driver.
Using the Go key
a
b
c
3
3
Make sure that the front cover is closed and the power cord is plugged in.
Turn on the machine’s power switch and wait until the machine is in Ready mode.
Press Go three times. The machine will print the current printer settings page.
Using the printer driver
3
If you are using the Windows® printer driver, you can print the current printer settings page by clicking the
Print Settings button in the Support dialog.
83
General Information
Print Fonts
3
You can print a list of the internal fonts using the control panel button or printer driver.
Using the Go key
a
b
c
d
e
3
3
Turn off the machine’s power switch.
Make sure that the front cover is closed and the power cord is plugged in.
Hold down Go as you turn on the power switch. Keep Go pressed down until all the LEDs light up and
then the Ready LED turns off.
Release Go. Make sure that all the LEDs turn off.
Press Go twice. The machine will print a list of the internal fonts.
Using the printer driver
3
If you are using the Brother’s Windows® printer driver, you can print a list of the internal fonts by clicking the
Print Fonts button in the Support dialog.
84
General Information
Security features
3
Secure Function Lock 2.0 (HL-5450DN only)
3
Secure Function Lock lets you restrict Public access to the Print function 1.
This feature also prevents users from changing the Default settings of the machine by limiting access to the
Menu settings. Before using the security features you must first enter an administrator password. Access to
restricted operations can be enabled by creating a restricted user. Restricted users must enter a user
password to use the machine. Secure Function Lock can be set by using Web Based Management and
BRAdmin Professional 3 (Windows® only). (uu Network User's Guide)
1
Print function includes print jobs via Google Cloud Print and Brother iPrint&Scan.
Note
• Make a careful note of your password. If you forget it, you will have to reset the password stored in the
machine. For information about how to reset the password call Brother Customer Service.
• Only administrators can set limitations and make changes for each user.
85
3
General Information
Ecology features
3
Toner Save
3
You can save toner using this feature. When you set Toner Save to on, prints appear lighter. The default
setting is off.
3
You can change the toner save mode setting on the printer driver.
To change the toner save mode setting, see the following:
 Advanced tab uu page 31 (Windows® printer driver)
 Advanced options uu page 47 (BR-Script3 printer driver for Windows®)
 Print Settings uu page 59 (Macintosh printer driver)
 Printer Features uu page 64 (BR-Script3 printer driver for Macintosh)
Sleep Time
3
The Sleep mode setting can reduce power consumption. When the machine is in Sleep Mode (Power Save
mode) it acts as though it were turned off. The machine will wake up and start printing when it receives a print
job.
You can choose how long the machine must be idle before it goes into Sleep mode. When the machine
receives a print file or document, the timer will be reset. The default setting is 3 minutes. While the machine
is in Sleep mode the Ready LED glows dimly.
You can change the sleep mode time setting on the printer driver.
To change the sleep mode time setting, see the following:
 Advanced tab uu page 31 (Windows® printer driver)
 Advanced options uu page 47 (BR-Script3 printer driver for Windows®)
 Print Settings uu page 59 (Macintosh printer driver)
 Printer Features uu page 64 (BR-Script3 printer driver for Macintosh)
Deep Sleep mode
3
If the machine is in Sleep mode and does not receive any jobs for a certain length of time, the machine will
go into Deep Sleep mode automatically and the Ready LED glows dimly. Deep Sleep mode uses less power
than Sleep Mode. The machine will wake up, when the machine receives a print job.
86
General Information
Quiet mode feature
3
The Quiet mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower. The default setting is Off.
Turning Quiet mode on/off
a
b
c
3
3
Make sure that the front cover is closed and the power cord is plugged in.
Turn on the machine and wait until the machine is in the Ready mode.
Press Go nine times to change between On and Off.
All the LEDs blink twice when you turn on the Quiet mode.
All the LEDs blink once when you turn off the Quiet mode.
Note
You can also change the Quiet mode setting through the Remote Printer Console. For details of the
Remote Printer Console, see Remote Printer Console (Windows ® only) uu page 70.
87
4
Options
4
This machine has the following optional accessories. You can increase the capabilities of the machine with
these items.
Lower tray
SO-DIMM memory 1
LT-5400
4
See Lower tray (LT-5400)
uu page 89.
1
See SO-DIMM (HL-5450DN only)
uu page 90.
The optional memory is available for HL-5450DN.
88
Options
Lower tray (LT-5400)
4
One optional lower tray (Tray 2) can be installed on HL-5440D and HL-5450DN, and the lower tray can hold
up to 500 sheets of 20 lb (80 g/m2) paper. When the optional lower tray is installed, the machine can hold up
to 800 sheets of plain paper. If you want to buy the optional lower tray unit, call the dealer you bought the
machine from or Brother Customer Service.
4
For setup, see the User’s Guide that we have supplied with the lower tray unit.
WARNING
If you use a Lower Tray, DO NOT carry the machine with the Lower Tray as you may be injured or cause
damage to the machine because it is not attached to the Lower Tray.
89
Options
SO-DIMM (HL-5450DN only)
4
The machine has 64 MB of standard memory and one slot for optional memory expansion. You can increase
the memory up to a maximum of 320 MB by installing one SO-DIMM (Small Outline Dual In-line Memory
Module).
4
SO-DIMM types
4
For information regarding memory for your Brother machine please visit us at:
http://www.brother-usa.com/support/memory/
In general, the SO-DIMM must have the following specifications:
Type: 144-pin and 16-bit output
CAS latency: 4
Clock frequency: 267 MHz (533 Mb/S/Pin) or more
Capacity: 256 MB
Height: 30.0 mm (1.18 in.)
DRAM type: DDR2 SDRAM
Note
• There might be some SO-DIMMs that will not work with the machine.
• For more information, call the dealer you bought the machine from or Brother Customer Service.
90
Options
Installing extra memory
a
b
4
Turn off the machine’s power switch.
Disconnect the interface cables from the machine, and then unplug the power cord from the AC power
outlet.
Note
Always turn off the machine power switch before installing or removing the SO-DIMM.
c
2
d
4
Remove the plastic (1) and then the metal (2) SO-DIMM covers.
1
Unpack the SO-DIMM and hold it by its edges.
Important
To prevent damage to the machine from static electricity, DO NOT touch the memory chips or the board
surface.
91
Options
e
Hold the SO-DIMM by the edges and align the notches in the SO-DIMM with the protrusions in the slot.
Insert the SO-DIMM diagonally (1), then tilt it toward the interface board until it clicks into place (2).
1
2
4
f
Put the metal (2) and then the plastic (1) SO-DIMM covers back on.
1
2
g
h
Plug the machine’s power cord back into the AC power outlet first, and then connect the interface cables.
Turn on the machine’s power switch.
Note
To make sure that you have installed the SO-DIMM properly, you can print the printer settings page that
shows the current memory size. (See Print a Printer Settings page uu page 83.)
92
5
Routine Maintenance
5
Replacing consumable items
5
You will need to replace the consumable items when the machine indicates that the life of the consumable is
over. You can replace the following consumable items by yourself:
Note
The drum unit and toner cartridge are two separate parts.
Toner cartridge
Drum unit
See Replacing the toner cartridge uu page 94.
See Replacing the drum unit uu page 104.
Order No. TN-720, TN-750
Order No. DR-720
5
Note
• Go to http://www.brother.com/original/index.html for instructions on how to return the used toner cartridge
to the brother collection program. If you choose not to return your used toner cartridge, please discard the
used toner cartridge according to local regulations, keeping it separate from domestic waste. If you have
questions, call your local waste disposal office.
• We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or
scattering the material inside.
93
Routine Maintenance
Replacing the toner cartridge
5
Order No. TN-720 1, TN-750 2
The Standard toner cartridge can print approximately 3,000 pages 3. The High Yield toner cartridge can print
approximately 8,000 pages 3. Actual page count will vary depending on your average type of document.
The toner cartridge that comes supplied with the machine will need to be replaced after approximately 3,000
pages 3.
1
Standard toner cartridge
2
High yield toner cartridge
3
Approx. cartridge yield is declared in accordance with ISO/IEC 19752.
5
Note
• It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning.
• To ensure high quality printing, we recommend that you use only Genuine Brother Brand toner cartridges.
When you want to buy toner cartridges, please call Brother Customer Service.
• If you print graphics, bold text, charts, Web pages with borders, or other types of printouts that consist of
more than simple text, the amount of toner used will increase.
• We recommend that you clean the machine when you replace the toner cartridge. See Cleaning and
Checking the machine uu page 109.
• If you change the print density setting for lighter or darker printing, the amount of toner used will change.
• Wait to unpack the toner cartridge until immediately before you put it into the machine.
Toner Low
5
The Toner LED will turn on for 2 seconds and off for 3 seconds, and then repeats this pattern.
If the LEDs show this indication, the toner is low. Buy a new toner cartridge and have it ready before you get
a Replace Toner indication.
94
Routine Maintenance
Note
• The Toner LED will blink continuously if the toner is low.
• If the printout is faint, hold the drum unit and toner cartridge assembly level with both hands and gently
shake it from side to side several times to spread the toner evenly inside the cartridge.
Replace Toner
5
5
The machine will stop printing until you replace the toner cartridge.
A new genuine Brother toner cartridge will reset the Replace Toner mode.
95
Routine Maintenance
Replacing the toner cartridge
a
b
5
Make sure that the machine is turned on. Leave the machine for at least 10 minutes to cool down.
Press the front cover release button and then open the front cover.
5
c
Take out the drum unit and toner cartridge assembly.
WARNING
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the
machine to cool down before you touch the internal parts of the machine.
96
Routine Maintenance
Important
• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a
piece of disposable paper underneath it in case you accidentally spill or scatter toner.
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the
illustration.
5
d
Push down the green lock lever and take the toner cartridge out of the drum unit.
WARNING
• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode,
resulting in injuries.
• DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol
or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock.
Instead, use only a dry, lint-free cloth.
(uu Product Safety Guide: To use the product safely)
97
Routine Maintenance
Important
• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash
it off with cold water.
• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
<Toner cartridge>
<Drum unit>
5
• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
Note
• Be sure to seal up the used toner cartridge tightly in a suitable bag so that toner powder does not spill out
of the cartridge.
• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable
items to the Brother collection program. If you choose not to return your used consumable, please discard
the used consumable according to local regulations, keeping it separate from domestic waste. If you have
questions, call your local waste disposal office.
e
Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side
to side several times to spread the toner evenly inside the cartridge.
98
Routine Maintenance
Important
• Wait to unpack the new toner cartridge until immediately before you put it in the machine. If a toner
cartridge is left unpacked for a long time, the toner life will be shortened.
• If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged.
• Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine. We
also strongly recommend that you continue to use only Genuine Brother Brand replacement toner
cartridges. Use or attempted use of third party toner and/or cartridges in the Brother machine may cause
damage to the machine and/or may result in unsatisfactory print quality. In addition, use of third party toner
and/or cartridges may trigger incorrect status messages, cause the printer to stop prematurely or
otherwise malfunction. Our limited warranty coverage does not apply to any problem that is caused by the
use of third party toner and/or cartridges. To protect your investment and obtain premium performance
from the Brother machine, we strongly recommend the use of Genuine Brother Supplies.
f
Pull off the protective cover.
Important
Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To
prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.
99
5
Routine Maintenance
g
Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in
properly, the green lock lever on the drum unit will lift automatically.
5
Note
Make sure that you put in the toner cartridge properly or it may separate from the drum unit.
h
Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to
left several times.
1
Note
Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.
100
Routine Maintenance
i
Put the drum unit and toner cartridge assembly back into the machine.
j
Close the front cover of the machine.
5
Note
DO NOT turn off the machine’s power switch or open the front cover until the Ready LED lights up.
101
Routine Maintenance
Replacing the drum unit
5
Order No. DR-720
A new drum unit can print approximately 30,000 Letter or A4 size single-sided pages.
Note
• There are many factors that determine the actual drum life, such as the temperature, humidity, type of
paper, type of toner used and so on. Under ideal conditions, the average drum life is estimated at
approximately 30,000 pages. The actual number of pages that your drum will print may be significantly
less than this estimate. Because we have no control over the many factors that determine the actual drum
life, we cannot guarantee a minimum number of pages that will be printed by your drum.
• For best performance, use only genuine Brother toner. The machine should be used only in a clean,
dust-free environment with adequate ventilation.
5
• Printing with a non-Brother drum unit may reduce not only the print quality but also the quality and life of
the machine itself. Warranty coverage does not apply to problems caused by the use of a non-Brother
drum unit.
Drum Error
5
The corona wire has become dirty. Clean the corona wire in the drum unit. (See Cleaning the corona wire
uu page 111.)
If you cleaned the corona wire and Drum Error was not cleared then the drum unit is at the end of its life.
Replace the drum unit with a new one.
102
Routine Maintenance
Drum End Soon
5
5
The drum unit is nearing the end of its rated life and will require replacement. We recommend you keep a
genuine Brother drum unit ready for installation.
Clean the corona wire in the drum unit. If you don’t, printed pages may have a vertical stripe or Drum Error
may occur. (See Cleaning the corona wire uu page 111.)
Replace Drum
5
The drum unit has exceeded its rated life. Please replace the drum unit with a new one. We recommend a
genuine Brother drum unit be installed at this time.
After replacement, reset the drum counter by following the instructions included with the new drum unit.
103
Routine Maintenance
Drum Stop
5
5
We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a
genuine Brother drum unit be installed at this time.
After replacement, reset the drum counter by following the instructions included with the new drum unit.
Replacing the drum unit
5
Important
• While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your
hands or clothes, immediately wipe or wash it off with cold water.
• Every time you replace the drum unit, clean the inside of the machine. (See Cleaning and Checking the
machine uu page 109.)
When you replace the drum unit with a new one, you need to reset the drum counter by completing the
following steps:
a
b
Make sure that the machine is turned on. Leave the machine for at least 10 minutes to cool down.
Press the front cover release button and then open the front cover.
104
Routine Maintenance
c
Take out the drum unit and toner cartridge assembly.
WARNING
5
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the
machine to cool down before you touch the internal parts of the machine.
Important
• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a
piece of disposable paper underneath it in case you accidentally spill or scatter toner.
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the
illustration.
105
Routine Maintenance
d
Push down the green lock lever and take the toner cartridge out of the drum unit.
5
WARNING
• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode,
resulting in injuries.
• DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol
or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock.
Instead, use only a dry, lint-free cloth.
(uu Product Safety Guide: To use the product safely)
Important
• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash
it off with cold water.
• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
<Toner cartridge>
<Drum unit>
• We recommend that you place the toner cartridge on a clean, flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
106
Routine Maintenance
Note
• Be sure to seal up the used drum unit tightly in a suitable bag so that toner powder does not spill out of
the drum unit.
• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable
items to the Brother collection program. If you choose not to return your used consumable, please discard
the used consumable according to local regulations, keeping it separate from domestic waste. If you have
questions, call your local waste disposal office.
e
f
Unpack the new drum unit.
Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge
in properly, the green lock lever on the drum unit will lift automatically.
Note
Make sure that you put in the toner cartridge properly or it may separate from the drum unit.
g
Put the drum unit and toner cartridge assembly back into the machine.
107
5
Routine Maintenance
h
When you replace the drum unit with a new one, you need to reset the drum counter. To do this, press
and hold down the Go for about 4 seconds until all the LEDs light up. Once all six LEDs are lit, release
Go.
5
Important
Do not reset the drum counter when you only replace the toner cartridge.
i
j
Close the front cover of the machine.
Make sure that the Drum LED is now off.
108
Routine Maintenance
Cleaning and Checking the machine
5
Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner
cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained
with toner, clean the inside of the machine with a dry, lint-free cloth.
WARNING
• DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode,
resulting in injuries.
5
• DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol
or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock.
Instead, use only a dry, lint-free cloth.
(uu Product Safety Guide: To use the product safely)
Important
Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface
of the machine.
Cleaning the outside of the machine
a
b
Turn off the machine’s power switch.
c
Wipe the outside of the machine with a dry, lint-free cloth to remove dust.
5
Disconnect the interface cables from the machine, and then unplug the power cord from the AC power
outlet.
109
Routine Maintenance
d
Pull the paper tray completely out of the machine.
5
e
f
g
If paper is loaded in the paper tray, remove it.
h
i
j
Re-load the paper and put the paper tray firmly back in the machine.
Remove anything that is stuck inside the paper tray.
Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust.
Plug the machine’s power cord back into the AC power outlet first, and then connect the interface cables.
Turn on the machine’s power switch.
110
Routine Maintenance
Cleaning the corona wire
5
If you have print quality problems, clean the corona wire as follows:
a
Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the
machine.
b
Press the front cover release button and then open the front cover.
5
c
Take out the drum unit and toner cartridge assembly.
WARNING
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the
machine to cool down before you touch the internal parts of the machine.
111
Routine Maintenance
Important
• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper
or cloth in case you accidentally spill or scatter toner.
• Handle the drum unit and toner cartridge assembly carefully. If toner scatters on your hands or clothes,
immediately wipe or wash it off with cold water.
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the
illustration.
5
d
Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to
left several times.
1
Note
Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.
e
Put the drum unit and toner cartridge assembly back into the machine.
f
Close the front cover of the machine.
112
Routine Maintenance
Cleaning the drum unit
5
If your printout has white or black dots at 3.7 in. (94 mm) intervals, the drum may have foreign material, such
as glue from a label stuck on the drum surface. Follow the steps below to solve the problem.
a
b
c
d
Make sure that the front cover is closed and the power cord is plugged in.
e
f
Turn off the machine’s power switch.
g
Take out the drum unit and toner cartridge assembly.
Turn on the machine and wait until the machine is in Ready mode.
Press Go two times. The machine will print the drum dot check sheet.
Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the
machine.
5
Press the front cover release button and then open the front cover.
113
Routine Maintenance
WARNING
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the
machine to cool down before you touch the internal parts of the machine.
5
Important
• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper
or cloth in case you accidentally spill or scatter toner.
• Handle the drum unit and toner cartridge assembly carefully. If toner scatters on your hands or clothes,
immediately wipe or wash it off with cold water.
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the
illustration.
h
Push down the green lock lever and take the toner cartridge out of the drum unit.
114
Routine Maintenance
i
Turn the drum unit as shown in the illustration. Make sure that the drum unit gear (1) is on the left hand
side.
5
1
j
Use the numbered markers next to the drum roller to find the mark. For example, a dot in column 2 on
the check sheet would mean that there is a mark in the “2” region of the drum.
115
Routine Maintenance
k
Turn the drum unit gear toward you by hand while looking at surface of the suspected area.
l
When you have found the mark on the drum that matches the drum dot check sheet, wipe the surface
of the drum gently with a cotton swab until the mark on the surface comes off.
Important
DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids.
116
5
Routine Maintenance
m
Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in
properly, the green lock lever on the drum unit will lift automatically.
5
Note
Make sure that you put in the toner cartridge properly or it may separate from the drum unit.
n
Put the drum unit and toner cartridge assembly back into the machine.
o
p
Close the front cover of the machine.
Turn on the machine’s power switch.
117
Routine Maintenance
Cleaning the paper pick-up roller
5
Cleaning the paper pick-up roller periodically may prevent paper jams by insuring the proper feeding of paper.
a
b
Turn off the machine’s power switch.
c
d
Pull the paper tray completely out of the machine.
Disconnect the interface cables from the machine, and then unplug the power cord from the AC power
outlet.
Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) of the
paper tray with it to remove dust.
5
1
e
Wipe the two pick-up rollers (1) inside of the machine to remove dust.
1
f
g
h
Put the paper tray back in the machine.
Plug the machine’s power cord back into the AC power outlet first, and then connect the interface cables.
Turn on the machine’s power switch.
118
Routine Maintenance
Packing and shipping the machine
5
WARNING
If you use a Lower Tray, DO NOT carry the machine with the Lower Tray as you may be injured or cause
damage to the machine because it is not attached to the Lower Tray.
Note
If for any reason you must ship your machine, carefully repack the machine in the original packaging to
avoid any damage during transit. The machine should be adequately insured with the carrier.
a
b
c
Turn off the machine’s power switch. Leave the machine turned off for at least 10 minutes to cool down.
Disconnect all the cables, and then unplug the power cord from the AC power outlet.
Put the packing material (1) into the carton.
REAR
FRONT
1
119
5
Routine Maintenance
d
Wrap the machine in a plastic bag, then put it on the bottom packing material (1).
REAR
FRONT
5
1
e
Put the packing material (2) marked “FRONT” on the front of the machine. Put the packing material (3)
marked “REAR” on the back of the machine.
REAR
FRONT
3
2
1
120
Routine Maintenance
f
Put the cardboard tray (1) on the top and put the power cord in it.
1
5
g
h
Close the carton and tape it shut.
<If you have a Lower Tray>
Repack the lower tray as shown in the illustration.
121
6
Troubleshooting
6
If you think there is a problem with your machine, check each item below first and follow the troubleshooting
tips. Most problems can be easily resolved by yourself.
Identifying your problem
6
First, check the following.
 The machine's power cord is connected properly and the machine's power switch is turned on. If the
machine does not turn on after connecting the power cord, see Other difficulties uu page 140.
 All of the protective parts have been removed.
 Paper is inserted properly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or wireless connection is
set up on both the machine and your computer.
 Error messages
(See Error messages in the Status Monitor uu page 123.)
If you did not solve your problem with the above checks, identify your problem and then go to the page
suggested below.
Machine does not print.
 Paper handling
(See Paper handling difficulties uu page 138.)
Pages are printed, but there are still problems.
 Print quality
(See Improving the print quality uu page 141.)
 Printout is incorrect
(See Printing difficulties uu page 137.)
Network and other problems:
 Network difficulties (HL-5450DN only) uu page 139
 Other difficulties uu page 140
122
6
Troubleshooting
Error messages in the Status Monitor
6
As with any sophisticated office product, errors may occur and consumable items may need to be replaced.
If this happens, your machine identifies the error or required routine maintenance and shows the appropriate
message. The most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
The Status Monitor will report problems with the machine. Take the proper action by referring to the following
table. If you want to turn the status monitor on, see Status Monitor uu page 52 (For Windows ® users) or
Status Monitor uu page 68 (For Macintosh users).
Error message
Cause
Action
Cartridge Error
The toner cartridge is not installed
correctly.
Pull out the drum unit and toner cartridge assembly,
take out the toner cartridge, and put it back into the
drum unit again. Put the drum unit and toner cartridge
assembly back in the machine. If the problem
continues, call Brother Customer Service.
Cover is Open
The front cover is not closed
completely.
Close the front cover of the machine.
The fuser cover is not closed
completely or paper was jammed in
the back of the machine when you
turned on the power.
 Close the fuser cover of the machine.
 Make sure paper is not jammed inside the back of
the machine, and then close the fuser cover and
press Go. (See Jam Rear / Jam Duplex
uu page 131.)
Drum End Soon
The drum unit is near the end of its
life.
Order a new drum unit now so a replacement drum
unit will be available when the Status Monitor
indicates Replace Drum. (See Drum End Soon
uu page 103.)
Drum Error
The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire. (See Cleaning the corona wire
uu page 111.)
The toner cartridge is placed in the
machine without the drum unit.
Put the toner cartridge into the drum unit, and then
re-install the drum unit and toner cartridge assembly
in the machine
Drum Stop
It is time to replace the drum unit.
Replace the drum unit. (See Replacing the drum unit
uu page 104.)
Duplex Disabled
The back cover of the machine is
not closed completely.
Close the back cover of the machine.
The duplex tray is not installed or
not installed correctly.
Re-install the duplex tray.
The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
Turn the power switch off, wait a few seconds, and
then turn it on again. Leave the machine for 15
minutes with the power on.
Fuser Error
The fuser unit is too hot.
123
6
Troubleshooting
Error message
Cause
Action
Jam Duplex
The paper is jammed in the duplex
tray or the fuser unit.
See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam
Inside uu page 126.
Jam Inside
The paper is jammed inside the
machine.
See Jam Rear / Jam Duplex uu page 131.
The toner cartridge is placed in the
machine without the drum unit.
Put the toner cartridge into the drum unit, and then
re-install the drum unit and toner cartridge assembly
in the machine.
Jam MP Tray
The paper is jammed in the MP tray
of the machine.
See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam
Inside uu page 126.
Jam Rear
The paper is jammed in the back of
the machine.
See Jam Rear / Jam Duplex uu page 131.
Jam Tray 1
The paper is jammed in the paper
tray of the machine.
See Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam
Inside uu page 126.
The machine could not access the
print log file in the server.
Contact your administrator to check the Store Print
Log to Network settings.
Jam Tray 2
Log Access Error
(HL-5450DN only)
(For detailed information uu Network User's Guide:
Store Print Log to Network)
Manual Feed
Manual was selected as the paper
source when there was no paper in
the MP tray.
Place paper in the MP tray. If the machine is in Pause
mode, press Go. (See Loading paper in the
multi-purpose tray (MP tray) uu page 12.)
No Paper
The machine is out of paper or
paper is not correctly loaded in the
specified paper tray.
Put paper in the tray you are using.
No Toner
The toner cartridge or the drum unit
and toner cartridge assembly is not
installed properly.
Remove the drum unit and toner cartridge assembly,
remove the toner cartridge from the drum unit, and
re-install the toner cartridge back into the drum unit
again. Re-install the drum unit and toner cartridge
assembly back in the machine. If the problem
continues, replace the toner cartridge. (See
Replacing the toner cartridge uu page 96)
Out of Memory
The machine’s memory is full.
Reduce the complexity of your document or reduce
the print resolution.
Make sure the paper guides are set to the correct
size.
Add more memory (HL-5450DN only). See Installing
extra memory uu page 91.
Print Unable
The machine has a mechanical
problem.
Turn the power switch off, wait a few minutes, and
then turn it on again.
If the problem continues, call Brother Customer
Service.
Replace Drum
It is time to replace the drum unit.
Replace the drum unit. (See Replacing the drum unit
uu page 104.)
The drum unit counter was not reset
when a new drum was installed.
Reset the drum unit counter. (See Replacing the
drum unit uu page 104.)
124
6
Troubleshooting
Error message
Cause
Action
Replace Fuser
It is time to replace the fuser unit.
Call Brother Customer Service or a Brother
Authorized Service Center to replace the fuser unit.
To replace Fuser Unit call Brother Customer Service
at:
1-877-BROTHER (1-877-276-8437) (in USA)
1-877-BROTHER (in Canada)
or to locate a Brother Authorized Service Center, visit
us at:
http://www.brother-usa.com/service/
Replace Laser
It is time to replace the laser unit.
Call Brother Customer Service or a Brother
Authorized Service Center to replace the laser unit.
To replace Laser Unit call Brother Customer Service
at:
1-877-BROTHER (1-877-276-8437) (in USA)
1-877-BROTHER (in Canada)
or to locate a Brother Authorized Service Center, visit
us at:
http://www.brother-usa.com/service/
Replace PF Kit1
Replace PF Kit2
It is time to replace the paper
feeding kit.
Call Brother Customer Service or a Brother
Authorized Service Center to replace the PF kit.
To replace PF Kit call Brother Customer Service at:
Replace PF KitMP
1-877-BROTHER (1-877-276-8437) (in USA)
1-877-BROTHER (in Canada)
or to locate a Brother Authorized Service Center, visit
us at:
http://www.brother-usa.com/service/
Replace Toner
The toner cartridge is at the end of
its life. The machine will stop all print
operations.
Replace the toner cartridge. (See Replacing the toner
cartridge uu page 96.)
Size Error DX
The paper size defined in the printer
driver is not available for automatic
duplex printing.
Press Cancel. Choose a paper size which is
supported by the duplex tray.
The paper in the tray is not correct
size and is not available for
automatic duplex printing.
Load the correct size of paper in the tray.
If the Status Monitor shows
Toner Low you can still print;
however, the machine is telling you
that the toner cartridge is near the
end of its life.
Order a new toner cartridge now so a replacement
toner cartridge will be available when the
Status Monitor shows Replace Toner.
Toner Low
The paper size you can use for automatic duplex
printing is Letter, Legal or Folio.
The paper size you can use for automatic duplex
printing is Letter, Legal or Folio.
125
6
Troubleshooting
Paper jams
6
Note
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps
prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.
Jam MP Tray / Jam Tray 1 / Jam Tray 2 / Jam Inside
6
If a paper jam occurs inside the machine, the MP tray or paper tray, the Error LED will turn on and the Paper
LED will blink.
6
If you have printed using the MP Tray, start at step a.
If you have printed using Tray 1 or Tray 2, start at step c.
a
b
Remove the paper from the MP tray.
c
Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the
machine.
d
Pull the paper tray completely out of the machine.
Remove any jammed paper from in and around the MP Tray. Press Go.
If you still have the error indication, continue with the following steps.
126
Troubleshooting
e
Use both hands to slowly pull out the jammed paper.
Note
Pulling out the jammed paper downward allows you to remove the paper more easily.
6
f
Press the front cover release button and then open the front cover.
g
Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with
the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from
inside of the machine.
127
Troubleshooting
WARNING
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the
machine to cool down before you touch the internal parts of the machine.
6
Important
• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper
or cloth in case you accidentally spill or scatter toner.
• Handle the drum unit and toner cartridge assembly carefully. If toner scatters on your hands or clothes,
immediately wipe or wash it off with cold water.
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the
illustration.
Note
The drum unit and toner cartridge are two separate parts. Make sure both are installed as an assembly. If
the toner cartridge is placed in the machine without the drum unit, the messages Drum Error or Jam Inside
may be indicated.
128
Troubleshooting
h
Push down the green lock lever and take the toner cartridge out of the drum unit. Remove the jammed
paper if there is any inside the drum unit.
i
Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in
properly, the green lock lever on the drum unit will lift automatically.
Note
Make sure that you put in the toner cartridge properly or it may separate from the drum unit.
j
Put the drum unit and toner cartridge assembly back into the machine.
k
Close the front cover of the machine.
129
6
Troubleshooting
l
Make sure that the paper is below the maximum paper mark (
) in the paper tray. While pressing
the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the
guides are firmly in the slots.
m
Put the paper tray firmly back in the machine.
Note
If you turn off the machine during paper jam, the machine will print incomplete data from your computer.
Before you turn on the machine, delete the print spool job on your computer.
n
Make sure that the Paper and Error LEDs are off and that the Ready LED is green.
6
130
Troubleshooting
Jam Rear / Jam Duplex
6
If a paper jam occurs behind the back cover (face-up output tray) or inside the duplex tray, the Error LED will
turn on and the Back Cover and Paper LEDs will blink.
6
a
Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the
machine.
b
Pull the paper tray completely out of the machine.
c
Press the front cover release button and then open the front cover.
131
Troubleshooting
d
Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with
the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from
inside of the machine.
WARNING
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the
machine to cool down before you touch the internal parts of the machine.
Important
• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper
or cloth in case you accidentally spill or scatter toner.
• Handle the drum unit and toner cartridge assembly carefully. If toner scatters on your hands or clothes,
immediately wipe or wash it off with cold water.
• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the
illustration.
132
6
Troubleshooting
e
Open the back cover.
WARNING
6
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the
machine to cool down before you touch the internal parts of the machine.
f
Using both hands, gently pull the jammed paper out of the back of the machine.
133
Troubleshooting
g
Pull the green tabs at the left and right hand sides toward you and fold down the fuser cover (1).
1
h
Using both hands, gently pull the jammed paper out of the fuser unit.
6
i
Close the fuser cover.
j
Close the back cover.
134
Troubleshooting
k
Pull the duplex tray completely out of the machine.
l
Pull the jammed paper out of the machine or out of the duplex tray.
m
Make sure that the jammed paper does not remain under the machine from static electricity.
n
Put the duplex tray back into the machine.
6
135
Troubleshooting
o
Put the drum unit and toner cartridge assembly back into the machine.
p
q
r
Close the front cover of the machine.
Put the paper tray firmly back in the machine.
6
Make sure that the Back Cover, Paper and Error LEDs are off and that the Ready LED is green.
136
Troubleshooting
If you are having difficulty with your machine
6
Important
• For technical help, you must call the country where you bought the machine. Calls must be made from
within that country.
• If you think there is a problem with your machine, check the chart below and follow the troubleshooting
tips. Most problems can be easily resolved by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
• Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
Printing difficulties
Difficulties
Suggestions
No printout.
Check that the correct printer driver has been installed and chosen.
6
Check to see if the LEDs are indicating any error.
(See LEDs (Light Emitting Diodes) uu page 71 and Error messages in the Status
Monitor uu page 123.)
Check that the machine is online:
(Windows® 7 and Windows Server® 2008 R2)
Click the Start button and Devices and Printers. Right-click
Brother HL-XXXX series and click See What's Printing. Click Printer and make
sure Use Printer Offline is unchecked.
(Windows Vista ® and Windows Server® 2008)
Click the Start button, Control Panel, Hardware and Sound, and then Printers.
Right-click Brother HL-XXXX series. Make sure that Use Printer Offline is
unchecked.
(Windows® XP and Windows Server® 2003)
Click the Start button and choose Printers and Faxes. Right-click
Brother HL-XXXX series. Make sure that Use Printer Offline is unchecked.
Contact your administrator to check your Secure Function Lock settings.
(HL-5450DN only)
The machine is not printing or
has stopped printing.
Press Cancel.
The headers or footers appear
when the document displays
on the screen but they do not
show up when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area when printing from a computer uu page 7.)
The machine prints
unexpectedly or it prints
garbage.
Press Cancel to cancel print jobs.
The machine will cancel the print job and clear it from the memory. The printout may
be incomplete.
Check the settings in your application to make sure it is set up to work with your
machine.
137
Troubleshooting
Printing difficulties (continued)
Difficulties
Suggestions
The machine prints the first
couple of pages correctly, then
some pages have text
missing.
Check the settings in your application to make sure that it is set up to work with your
machine.
Cannot perform ‘Page Layout’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow.
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time.
Your computer is not recognizing the machine’s input buffer’s full signal. Make sure
that you connected the interface cable correctly.
(uu Quick Setup Guide)
Check that the back cover is firmly closed and the duplex tray is firmly installed.
If the machine is in Quiet mode, print speed is slower. Check the Quiet mode setting.
6
(See Turning Quiet mode on/off uu page 87.)
The machine does not print
from Adobe® Illustrator®.
Reduce the print quality.
(See Basic tab uu page 26 (for Windows®))
(See Print Settings uu page 59 (for Macintosh))
Poor print quality
See Improving the print quality uu page 141.
Paper handling difficulties
Difficulties
Suggestions
The machine does not feed
paper.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled, you
should straighten it. Sometimes it is helpful to remove the paper, turn the stack over
and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper pick-up roller.
(See Cleaning the paper pick-up roller uu page 118.)
The machine does not feed
paper from the MP tray.
Make sure that MP Tray is chosen in the printer driver.
How do I print on envelopes?
You can load envelopes in the MP tray. Your application must be set up to print the
envelope size you are using. This is usually done in the Page Setup or Document
Setup menu of your application.
Fan the paper well and put it back in the tray firmly.
(See your application’s manual for more information.)
138
Troubleshooting
Network difficulties (HL-5450DN only)
Difficulties
Suggestions
Cannot print over a wired
Network.
If you are having Network problems uu Network User's Guide.
Make sure your machine is powered on and is on-line and in Ready mode. Print the
Printer Settings page to verify your Network settings are correct.
(See Print a Printer Settings page uu page 83.)
Reconnect the LAN cable to the hub to verify that the cable and network connections
are good. If possible, try connecting the machine to a different port on your hub using
a different cable. You can check the current wired network status from the Printer
Settings page.
The Brother software cannot
be installed.
(Windows®)
If the Security Software warning appears on the PC screen during the installation,
change the Security Software settings to permit the Brother product setup program
or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
For other problems concerning using your machine on a Network uu Network User's Guide
139
6
Troubleshooting
Other difficulties
Difficulties
Suggestions
The machine will not turn on.
Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the machine’s internal safety mechanisms. Turn the machine off
and unplug the power cord. Wait for ten minutes, then plug in the power cord and turn
the machine on.
If you still cannot turn on the machine, plug the power cord directly into a different
known working wall outlet (do not plug it into a surge suppressor or backup battery
type of device), and then turn on the machine. If this works, then the wall outlet,
battery backup device, or surge suppressor device is the cause of the problem.
The machine cannot print EPS (Windows®)
data that includes binary with You need the following settings to print EPS data:
the BR-Script3 printer driver.
For Windows® 7 and Windows Server ® 2008 R2:
Click the Start button and Devices and Printers.
a
For Windows Vista® and Windows Server® 2008:
Click Start button, Control Panel, Hardware and Sound, and then Printers.
For Windows® XP and Windows Server® 2003:
Click Start button, and select Printers and Faxes.
b
c
Right-click the Brother HL-XXXX BR-Script3 icon and select Properties 1.
From the Device Settings tab, choose TBCP (Tagged binary communication
protocol) in Output Protocol.
(Macintosh)
If your machine is connected to a computer with a USB interface, you cannot print
EPS data that includes binary. You can print the EPS data at the machine through
a network. For installing BR-Script3 printer driver through the network, visit the
Brother Solutions Center at http://solutions.brother.com/.
1
Printer properties for Windows® 7 and Windows Server® 2008 R2 users
140
6
Troubleshooting
Improving the print quality
6
If you have a print quality problem, print a test page first (see Print a test page uu page 82). If the printout
looks good, the problem is probably not the machine. Check the interface cable or try the machine on another
computer. If the printout has a quality problem, check the following steps first. And then, if you still have a
print quality problem, check the chart below and follow the recommendations.
Note
Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
a
To get the best print quality, we suggest using the recommended paper. Check that you are using paper
that meets our specifications. (See Acceptable paper and other print media uu page 2.)
b
Check that the drum unit and toner cartridge are installed properly.
Examples of poor print quality
ABCDEFGH
CDEF
abcdefghijk
defg
ABCD
abcde
01234
Faint
6
Recommendation
 Take out the drum unit and toner cartridge assembly. Hold the assembly level
with both hands and gently shake it from side to side several times to spread
the toner evenly inside the cartridge.
 If the LEDs indicate Replace Toner, put in a new toner cartridge.
uu Replacing the toner cartridge uu page 96
 Check the machine’s environment. Conditions such as humidity, high
temperatures, and so on, may cause this print fault.
uu Product Safety Guide: Choosing a location
 If the whole page is too light, Toner Save may be turned on. Turn off
Toner Save Mode in the Advanced tab (For Windows®) or the Advanced
print settings of Print Settings (For Macintosh) of the driver.
 Clean the corona wire of the drum unit.
uu Cleaning the corona wire uu page 111
 Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 96
 Put in a new drum unit.
uu Replacing the drum unit uu page 104
 Make sure that you use paper that meets our specifications.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Gray background
uu Acceptable paper and other print media uu page 2
 Check the machine’s environment. Conditions such as high temperatures
and high humidity can increase the amount of background shading.
uu Product Safety Guide: Choosing a location
 Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 96
 Put in a new drum unit.
uu Replacing the drum unit uu page 104
141
Troubleshooting
Examples of poor print quality
Recommendation
 Make sure that you use paper that meets our specifications. Rough-surfaced
paper or thick paper may cause this problem.
uu Acceptable paper and other print media uu page 2
 Make sure that you choose the appropriate media type in the printer driver.
uu Acceptable paper and other print media uu page 2
 Choose Reduce Ghosting mode in the printer driver.
Ghost
uu Other Print Options uu page 36 (For Windows®)
uu Print Settings uu page 59 (For Macintosh)
 Put in a new drum unit.
uu Replacing the drum unit uu page 104
 Put in a new toner cartridge.
6
uu Replacing the toner cartridge uu page 96
 The fuser unit may be contaminated. Call Brother Customer Service at:
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER
 Make sure that you use paper that meets our specifications. Rough-surfaced
paper may cause the problem.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Toner specks
uu Acceptable paper and other print media uu page 2
 Clean the corona wire of the drum unit.
uu Cleaning the corona wire uu page 111
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 104
 The fuser unit may be contaminated. Call Brother Customer Service at:
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER
 Make sure that you use paper that meets our specifications.
uu Acceptable paper and other print media uu page 2
 Choose Thick Paper mode in the printer driver or use thinner paper than you
are currently using.
 Check the machine’s environment. Conditions such as high humidity can
cause hollow print.
Hollow print
uu Product Safety Guide: Choosing a location
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 104
142
Troubleshooting
Examples of poor print quality
Recommendation
 Clean the corona wire inside the drum unit by sliding the green tab. Be sure
to return the green tab to the home position (a).
uu Cleaning the corona wire uu page 111
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 104
All black
 Make sure that you use paper that meets our specifications. A rough surfaced
paper or thick print media can cause this problem.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
White lines across the page
uu Acceptable paper and other print media uu page 2.
 Make sure that you choose the appropriate media type in the printer driver.
 The problem may disappear by itself. Print multiple blank pages to clear this
problem, especially if the machine has not been used for a long time.
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 104
 Clean the corona wire inside the drum unit.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
uu Cleaning the corona wire uu page 111
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 104
Line across the page
 Check the machine's environment. Conditions such as high humidity and
high temperatures may cause this print quality problem.
uu Product Safety Guide: Choosing a location
 If the problem is not solved after printing a few pages, put in a new drum unit.
uu Replacing the drum unit uu page 104
White lines, bands or ribbing
across the page
143
6
Troubleshooting
Examples of poor print quality
Recommendation
 If the problem is not solved after printing a few pages, the drum unit may have
foreign material, such as glue from a label, stuck on the drum. Clean the drum
unit.
uu Cleaning the drum unit uu page 113
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 104
White Spots on black text and
graphics at 3.7 in. (94 mm)
intervals
6
Black Spots at 3.7 in. (94 mm)
intervals
 If you use label sheets for laser printers, the glue from the sheets may
sometimes stick to the OPC drum surface. Clean the drum unit.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Black toner marks across the
page
uu Cleaning the drum unit uu page 113
 Make sure that you use paper that meets our specifications.
uu Acceptable paper and other print media uu page 2
 Do not use paper that has clips or staples because they will scratch the
surface of the drum.
 If the unpacked drum unit is in direct sunlight or room light, the unit may be
damaged.
 The toner cartridge may be damaged. Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 96
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 104
144
Troubleshooting
Examples of poor print quality
Recommendation
 Clean the corona wire inside the drum unit by sliding the green tab.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
Black lines down the page
Printed pages have toner stains
down the page
uu Cleaning the corona wire uu page 111
 Make sure the green tab of the corona wire is at the home position (a).
 The toner cartridge may be damaged. Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 96
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 104
 The fuser unit may be contaminated. Call Brother Customer Service at:
In USA: 1-877-BROTHER (1-877-276-8437)
In Canada: 1-877-BROTHER
 Make sure that foreign material such as a torn piece of paper, sticky notes or
dust is not inside the machine and around the drum unit and toner cartridge.
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
 The toner cartridge may be damaged. Put in a new toner cartridge.
uu Replacing the toner cartridge uu page 96
 The drum unit may be damaged. Put in a new drum unit.
uu Replacing the drum unit uu page 104
White lines down the page
FGH
ABCDE ijk
h
fg
e
abcd
ABCD
abcde
01234
Image skewed
 Make sure that the paper or other print media is loaded properly in the paper
tray and that the guides are not too tight or too loose against the paper stack.
 Set the paper guides correctly.
uu Printing on plain paper, thin paper or recycled paper from Tray 1 and
Tray 2 uu page 8
 If you are using the MP tray, see Printing on plain paper, thin paper, recycled
paper and bond paper from the MP tray uu page 12.
 The paper tray may be too full.
uu Loading paper and print media uu page 8
 Check the paper type and quality.
uu Acceptable paper and other print media uu page 2
 Check for loose objects such as torn paper inside the machine.
 If the problem only occurs during duplex printing, check for torn paper in the
duplex tray, verify that the duplex tray is inserted completely and verify that
the back cover is closed completely.
145
6
Troubleshooting
Examples of poor print quality
Recommendation
 Check the paper type and quality. High temperatures and high humidity will
cause paper to curl.
uu Acceptable paper and other print media uu page 2
uu Product Safety Guide: Choosing a location
Curled or wavy
 If you do not use the machine often, the paper may have been in the paper
tray too long. Turn over the stack of paper in the paper tray. Also, fan the
paper stack and then rotate the paper 180° in the paper tray.
 Open the back cover (face-up output tray) to let the printed paper exit onto
the face-up output tray.
 Choose Reduce Paper Curl mode in the printer driver when you do not use
our recommended paper.
uu Other Print Options uu page 36 (For Windows®)
6
uu Print Settings uu page 59 (For Macintosh)
 Make sure that paper is loaded properly.
B DEFGH
abc efghijk
A CD
bcde
1 34
Wrinkles or creases
uu Printing on plain paper, thin paper or recycled paper from Tray 1 and
Tray 2 uu page 8
 Check the paper type and quality.
uu Acceptable paper and other print media uu page 2
 Turn over the stack of paper in the tray or rotate the paper 180° in the input
tray.
EFGHIJKLMN
ABCDEFG
 Make sure that envelopes are printed with the back cover (face-up output
tray) opened.
Envelope Creases
uu Printing on thick paper, labels and envelopes from the MP tray
uu page 15
 Check the envelope type and quality.
uu Acceptable paper and other print media uu page 2
 Make sure envelopes are fed only from the MP tray.
uu Loading paper in the multi-purpose tray (MP tray) uu page 12
 Choose Improve Toner Fixing mode in the printer driver.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
uu Other Print Options uu page 36 (For Windows®)
uu Print Settings uu page 59 (For Macintosh)
If this selection does not provide enough improvement, change the printer
driver setting in Media Type to a thick setting.
Poor fixing
146
Troubleshooting
Examples of poor print quality
Recommendation
 Choose Reduce Paper Curl mode in the printer driver.
uu Other Print Options uu page 36 (For Windows®)
uu Print Settings uu page 59 (For Macintosh)
 Open the back cover (face-up output tray) to let the printed paper exit onto
the face-up output tray.
Curled
6
147
Troubleshooting
Machine Information
6
Default settings
6
The machine has three levels of default settings; the default settings have been set at the factory before
shipment.
 Network (HL-5450DN only)
 Factory Reset
 Settings Reset
Note
• You cannot modify the preset default settings.
• Page counters can never be changed.
6
Network default settings (HL-5450DN only)
6
If you want to reset only the print server back to its default settings (by resetting all network information such
as the password and IP address), follow these steps:
a
b
c
d
e
Turn off the machine’s power switch.
Make sure that the front cover is closed and the power cord is plugged in.
Hold down Go as you turn on the power switch. Keep Go pressed down until all the LEDs light up and
then the Ready LED turns off.
Release Go. Make sure that all the LEDs turn off.
Press Go six times. Make sure that all the LEDs light up to indicate the print server has been reset to its
factory default settings. The machine will restart.
Factory Reset
6
You can partially reset the machine back to its default printer settings. The network settings will not be reset:
a
b
c
d
e
Turn off the machine’s power switch.
Make sure that the front cover is closed and the power cord is plugged in.
Hold down Go as you turn on the power switch. Keep Go pressed down until all the LEDs light up and
then the Ready LED turns off.
Release Go. Make sure that all the LEDs turn off.
Press Go eight times. Make sure that all the LEDs light up to indicate the machine has been reset to its
factory default settings (except the network settings). The machine will restart.
148
Troubleshooting
Settings Reset
6
This operation will reset all the machine settings back to the settings that were set at the factory:
a
Disconnect the network cable from the machine; otherwise the network settings (such as IP address) will
not be reset.
b
c
d
Turn off the machine’s power switch.
e
f
Make sure that the front cover is closed and the power cord is plugged in.
Hold down Go as you turn on the power switch. Keep Go pressed down until all the LEDs light up and
then the Ready LED turns off.
Release Go. Make sure that all the LEDs turn off.
Press Go ten times. The machine will automatically restart.
6
149
A
Appendix
A
Machine specifications
A
General
A
Model
HL-5440D
Printer Type
Laser
Print Method
Electrophotographic Laser Printer
Memory Capacity
Standard
64 MB
Optional
-
Power Source
Power Consumption
(Average)
HL-5450DN
1 slot: DDR2 SO-DIMM (144–pin)
up to 256 MB
110 - 120 V AC 50/60 Hz
1
Peak
Approx. 1200 W
Printing
Approx. 716 W at 77 °F (25 °C)
Printing
(Quiet Mode)
Approx. 348 W at 77 °F (25 °C)
Ready
Approx. 5.0 W at 77 °F (25 °C)
Deep Sleep
Approx. 0.7 W
A
Approx. 0.6 W
Dimensions
9.6
(245)
14.6
(371)
15.1
(384)
Unit: in. (mm)
Weights (with consumables)
1
22.9 lb (10.4 kg)
23.1 lb (10.5 kg)
USB connections to PC
150
Appendix
Model
Noise
Level
HL-5440D
Sound
Pressure
Sound
Power
Temperature
Humidity
1
1
Printing
LPAm = 59 dB (A)
Ready
LPAm = 34 dB (A)
Printing
(Quiet Mode)
LPAm = 54 dB (A)
Printing
LWAd = 6.79 B (A)
Ready
LWAd = 4.70 B (A)
Printing
(Quiet Mode)
LWAd = 6.4 B (A)
Operating
50 °F to 90.5 °F (10 to 32.5 °C)
Storage
32 °F to 104 °F (0 to 40 °C)
Operating
20 to 80% (without condensation)
Storage
10 to 90% (without condensation)
HL-5450DN
Measured in accordance with the method described in RAL-UZ122.
A
151
Appendix
Print media
A
Model
Paper
Input 1
HL-5440D
Paper Tray
(Standard)
Multipurpose
tray
(MP tray)
Paper
Tray 2
(Optional)
Paper
Output 1
Duplex
1
HL-5450DN
Paper Type
Plain Paper, Thin Paper, Recycled Paper
Paper Size
Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive,
Legal, Folio
Paper Weight
16 to 28 lb (60 to 105 g/m2)
Maximum
Paper
Capacity
Up to 250 sheets of 20 lb (80 g/m2) Plain paper
Paper Type
Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Paper,
Bond Paper, Label, Envelope, Env.Thin, Env.Thick
Paper Size
Width: 3 to 8.5 in (76.2 to 215.9 mm)
Length: 5 to 14 in (127.0 to 355.6 mm)
Paper Weight
16 to 43 lb (60 to 163 g/m2)
Maximum
Paper
Capacity
Up to 50 sheets of 20 lb (80 g/m2) Plain paper
Paper Type
Plain Paper, Thin Paper, Recycled Paper
Paper Size
Letter, A4, B5 (ISO/JIS), A5, B6 (ISO), Executive, Legal, Folio
Paper Weight
16 to 28 lb (60 to 105 g/m2)
Maximum
Paper
Capacity
Up to 500 sheets of 20 lb (80 g/m2) Plain paper
A
Face-Down Output Tray
Up to 150 sheets of 20 lb (80 g/m2) Plain paper (face-down delivery to the
face-down output paper tray)
Face-Up Output Tray
One sheet (face-up delivery to the face-up output tray)
Automatic
Duplex
Printing
Paper Type
Plain Paper, Thin Paper, Recycled Paper
Paper Size
Letter, Legal, Folio
Paper Weight
16 to 28 lb (60 to 105 g/m2)
For labels, we recommend removing the printed sheets from the output paper tray immediately after they exit the machine to avoid the possibility
of smudging.
152
Appendix
Printer
A
Model
HL-5440D
HL-5450DN
Automatic 2–sided (Duplex) Print
Yes
Emulation
PCL6, BR-Script3 (PostScript® 3™), IBM ProPrinter XL, EPSON FX-850
Resolution
1200  1200 dpi
HQ1200 (2400  600 dpi) quality
600  600 dpi
Print Speed
1
Single side
print
Up to 40 ppm (Letter size)
Duplex Print
Up to 18 sides per minute (9 sheets per minute) (Letter or A4 size)
Up to 38 ppm (A4 size)
Less than 8.5 seconds at 73.4 °F (23 °C) / 115 V
First Print Time 2
1
The print speed may change depending on the type of document you print.
2
From Ready mode and standard tray
A
Interface
Model
USB
A
HL-5440D
Hi-Speed USB 2.0
HL-5450DN
12
It is recommended you use a USB 2.0 cable (Type A/B) that is no more than 6 feet (2 meters)
long.
Ethernet 3
-
10BASE-T / 100BASE-TX
Use a straight-through Category 5 (or
greater) twisted-pair cable.
Parallel
IEEE 1284 Centronics (Type B)
-
1
Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.
2
Third party USB ports are not supported.
3
For detailed network specifications, see Network (LAN) uu page 157 and uu Network User's Guide
153
Appendix
Computer requirements
Computer Platform & Operating
System Version
Windows®
Operating
System
Macintosh
Operating
System
A
Processor Minimum Speed Minimum Recommended
RAM
RAM
Windows® XP Home Intel® Pentium® II or
Edition
equivalent
128 MB
256 MB
Hard
Supported
Disk
PC
Space to Interface 1
install
80 MB
Windows® XP
Professional
Windows® XP
Professional x64
Edition
64-bit (Intel® 64 or AMD64)
supported CPU
256 MB
512 MB
Windows Vista®
Intel® Pentium® 4 or
equivalent
64-bit (Intel® 64 or AMD64)
supported CPU
512 MB
1 GB
Windows® 7
Intel® Pentium® 4 or
equivalent
64-bit (Intel® 64 or AMD64)
supported CPU
1 GB
(32-bit)
2 GB
(64-bit)
1 GB
(32-bit)
2 GB
(64-bit)
Windows Server®
2003
Intel® Pentium® III or
equivalent
256 MB
512 MB
Windows Server®
2003 x64 Edition
64-bit (Intel® 64 or AMD64)
supported CPU
Windows Server®
2008
Intel® Pentium® 4 or
equivalent
64-bit (Intel® 64 or AMD64)
supported CPU
512 MB
2 GB
Windows Server®
2008 R2
64-bit (Intel® 64 or AMD64)
supported CPU
OS X 10.5.8
PowerPC ® G4/G5
Intel® Processor
512 MB
1 GB
OS X 10.6.x
Intel® Processor
1 GB
2 GB
OS X 10.7.x
Intel® Processor
2 GB
2 GB
1
Third party USB ports are not supported.
2
Ethernet is available for HL-5450DN.
3
Parallel is available for HL-5440D.
USB,
10Base-T/
100Base-TX/
(Ethernet) 2,
Parallel 3
A
80 MB
For the latest driver updates, visit http://solutions.brother.com/.
154
Appendix
Important information for choosing your paper
A
The information in this section will help you choose paper to use with this machine.
Note
If you use paper that is not recommended, a paper jam or misfeed may occur in the machine.
Before you buy a large quantity of paper
A
Make sure that the paper is suitable for the machine.
Paper for plain paper copies
A
Paper is divided by usage, such as paper for printing and paper for copying. The usage is usually written on
the paper’s package. Check the package to see whether it is suitable for laser printers. Use paper that is
suitable for laser printers.
Basis weight
A
The basis weight of the paper in general use varies in different countries. We recommend that you use paper
that weighs 20 to 24 lb (75 to 90 g/m2), although this machine is able to cope with thinner or thicker paper
than these weights.
Long grain and short grain
A
The pulp fiber of the paper is aligned during paper manufacturing. And paper can be classified into two types,
long grain and short grain.
Long grain paper fibers run in the same direction as the long edge of the paper. Short grain paper fibers run
perpendicular to the long edge of the paper. Though most plain paper for copying is long grain, some is short
grain. We recommend that you use long grain paper for this machine. Short grain paper is too weak for the
paper transport of the machine.
Acid paper and neutralized paper
A
Paper can be classified as either acid paper or neutralized paper.
Though modern paper manufacture methods started with acid paper, neutralized paper is recently taking the
place of acid paper because of environmental issues.
However, many forms of acid paper can be found in recycled paper. We recommend that you use neutralized
paper for this machine.
You can use an acid paper check pen to distinguish acid paper from neutral paper.
Print surface
A
The characteristics of the face side and reverse side of a sheet of paper may vary a little.
Usually, the opening side of the paper ream package is the print side. Follow the instructions on the paper
package. Typically, the print side is indicated by an arrow.
155
A
Appendix
Symbol and character sets
A
For the HP LaserJet, IBM Proprinter XL, and EPSON FX-850 emulation modes, you can choose the symbol
and character sets using a Web Based Management (Web browser) 1 or the Remote Printer Console.
1
HL-5450DN only
How to use Web Based Management (Web browser) (HL-5450DN only)
A
To use Web Based Management (Web browser), follow the steps below.
Note
We recommend Windows® Internet Explorer® 7.0/8.0 or Firefox® 3.6 for Windows ® and Safari 4.0/5.0 for
Macintosh. Please also make sure that JavaScript and cookies are always enabled in whichever browser
you use. To use a Web browser, you will need to know the IP address of the print server.
a
b
Start your Web browser.
A
Type “http://machine’s IP address/” into your browser. (Where “machine’s IP address” is the machine’s
IP address)
 For example:
http://192.168.1.2/
Note
• If you have edited the hosts file on your computer or are using a Domain Name System (DNS), you can
also enter the DNS name of the print server.
• For Windows® users, as the print server supports TCP/IP and NetBIOS, you can also enter the NetBIOS
name of the print server. The NetBIOS name can be seen on the Printer Settings page. The NetBIOS
name assigned is the first 15 characters of the node name and by default it will appear as
“BRNxxxxxxxxxxxx” for a wired network or “BRWxxxxxxxxxxxx” for a wireless network.
• For Macintosh users, you can also have easy access to Web Based Management by clicking the machine
icon on Status Monitor screen.
c
d
e
No password is required by default. Enter a password if you have set one and press
.
Click Print.
Choose the HP LaserJet tab and click Font Setup. Choose a symbol set you want to use from the
Symbol Set list box.
How to use and install the Remote Printer Console software
A
To use and install the Remote Printer Console software, see Remote Printer Console (Windows® only)
uu page 70.
156
Appendix
Consumable Items
Model
Toner
Cartridge
A
HL-5440D
HL-5450DN
Order No.
Inbox
Approx. 3,000 pages Letter or A4 page 1
-
Standard
Approx. 3,000 pages Letter or A4 page 1
TN-720
High Yield
Approx. 8,000 pages Letter or A4 page 1
TN-750
Approx. 30,000 pages Letter or A4 pages (1 page / job) 2
DR-720
Drum Unit
1
Approx. cartridge yield is declared in accordance with ISO/IEC 19752.
2
Drum life is approximate and may vary by type of use.
Network (LAN)
A
Model
HL-5440D
HL-5450DN
LAN
-
You can connect your machine to a network for
Network Printing.
A
Also included is Brother BRAdmin Light 1 2 Network
Management software.
Protocols
Security Protocols
IPv4
-
ARP, RARP, BOOTP, DHCP, APIPA(Auto IP),
WINS/NetBIOS name resolution, DNS Resolver,
mDNS, LLMNR responder, LPR/LPD, Custom Raw
Port/Port9100, IPP/IPPS, FTP Server, TELNET Server,
HTTP/HTTPS server, TFTP client and server, SMTP
Client, SNMPv1/v2c/v3, ICMP, Web Services (Print),
CIFS client, SNTP client
IPv6
-
NDP, RA, DNS resolver, mDNS, LLMNR responder,
LPR/LPD, Custom Raw Port/Port9100, IPP/IPPS, FTP
Server, TELNET Server, HTTP/HTTPS server, TFTP
client and server, SMTP Client, SNMPv1/v2c/v3,
ICMPv6, Web Services (Print), CIFS Client, SNTP
Client
Wired
-
APOP, POP before SMTP, SMTP-AUTH, SSL/TLS
(IPPS, HTTPS, SMTP, POP), SNMP v3, 802.1x
(EAP-MD5, EAP-FAST, PEAP, EAP-TLS, EAP-TTLS),
Kerberos
1
(For Windows® users) Brother BRAdmin Light is available from the CD-ROM provided with the machine.
(For Macintosh users) Brother BRAdmin Light is available as a download from http://solutions.brother.com/.
2
(For Windows® users) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is
available as a download from http://solutions.brother.com/.
157
Appendix
Brother numbers
A
Important
For technical and operational help, you must call the country where you bought the machine. Calls must
be made from within that country.
Register your product
A
By registering your product with Brother International Corporation, you will be recorded as the original owner
of the product.
Your registration with Brother:
 may serve as a confirmation of the purchase date of your product should you lose your receipt;
 may support an insurance claim by you in the event of product loss covered by insurance; and,
 will help us notify you of enhancements to your product and special offers.
Please complete the Brother Warranty Registration or, for your convenience and most efficient way to register
your new product, register on-line at
A
http://www.brother.com/registration/
FAQs (frequently asked questions)
A
The Brother Solutions Center is our one-stop resource for all your machine needs. You can download the
latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your
Brother product.
http://solutions.brother.com/
You can check here for Brother driver updates.
158
Appendix
Customer Service
In USA:
1-877-BROTHER (1-877-276-8437)
In Canada:
1-877-BROTHER
A
If you have comments or suggestions, please write us at:
In USA:
Printer Customer Support
Brother International Corporation
7905 North Brother Boulevard
Bartlett, TN 38133
In Canada:
Brother International Corporation (Canada), Ltd.
- Marketing Dept.
A
1, rue Hotel de Ville Dollard-des-Ormeaux, PQ, Canada H9B 3H6
Service center locator (USA only)
A
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437),
or visit us on-line at http://www.brother-usa.com/service/.
Service center locations (Canada only)
A
For the location of a Brother authorized service center, call 1-877-BROTHER
Internet addresses
Brother Global Web Site: http://www.brother.com/
For Frequently Asked Questions (FAQs), Product Support and Technical Questions, and Driver Updates and Utilities:
http://solutions.brother.com/
For Brother Accessories & Supplies:
In USA:
http://www.brothermall.com/
In Canada:
http://www.brother.ca/
159
Appendix
Ordering supplies
A
For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you
cannot find the supplies you need and you have a Visa, MasterCard, Discover, or American Express credit
card, you can order supplies directly from Brother. (You can visit us online for a complete selection of the
Brother accessories and supplies that are available for purchase.)
Note
In Canada only Visa and MasterCard are accepted.
In USA:
1-877-552–MALL (1-877-552-6255)
1-800-947-1445 (fax)
http://www.brothermall.com/
In Canada:
1-877-BROTHER
http://www.brother.ca/
Description
Item
Toner Cartridge
TN-720 (Standard, Approx. 3,000 pages) 1 2
A
TN-750 (High Yield, Approx. 8,000 pages) 1 2
Drum Unit
DR-720 (Approx. 30,000 pages) 1 3 4
1
A4 or Letter size single-sided pages.
2
Approx. cartridge yield is declared in accordance with ISO/IEC 19752.
3
1 page per job.
4
Drum life is approximate and may vary by type of use.
160
B
Index
A
M
Accessories and supplies ....................................... 150
Accessories tab ......................................................... 41
Macintosh .................................................................. 22
Maintenance messages ............................................ 93
Manual duplex printing .............................................. 21
Media specifications ................................................ 152
Memory .............................................................90, 150
B
Brother Numbers (USA/Canada) ........... 158, 159, 160
BR-Script3 ...........................................................45, 63
C
Character sets ......................................................... 156
Cleaning .................................................................. 109
Computer requirements .......................................... 154
Consumable items ............................................93, 157
Control panel ............................................................. 71
Corona wire ............................................................. 111
D
Deep sleep mode ................................................72, 86
Default settings ....................................................... 148
Dimensions ............................................................. 150
Domain .................................................................... 156
Drum unit ................................................................ 102
Duplex (2-sided) printing ........................................... 18
E
Emulation ................................................................ 153
Envelopes ........................................................ 3, 5, 15
Error messages ....................................................... 123
F
FAQs (Frequently Asked Questions) ...................... 158
Folio ............................................................................ 3
I
Interface .................................................................. 153
L
N
Network connectivity ............................................... 153
Network software ...................................................... 70
P
Paper ..................................................................2, 155
loading ...............................................................8, 12
recommended ......................................................2, 3
size ........................................................................... 2
tray capacity ............................................................. 3
type .......................................................................... 2
Paper jams .............................................................. 126
Plain paper .................................................................. 2
Print
difficulties ............................................................. 137
Macintosh
BR-Script3 printer driver ..................................... 63
Printer driver ....................................................... 54
Windows®
Booklet printing ................................................... 30
BR-Script3 printer driver ..................................... 45
Duplex printing .................................................... 29
Printer driver ....................................................... 26
Print quality ............................................................. 141
Printer driver ................................................ 22, 51, 67
Q
Quiet mode ............................................................... 87
R
Register your product .............................................. 158
Reprint ...................................................................... 81
Labels .............................................................. 3, 6, 15
LED (Light Emitting Diode) ....................................... 71
Linux ......................................................................... 22
Lower tray ................................................................. 89
161
B
Index
S
Service centers (USA/Canada) ............................... 159
Sleep mode .........................................................72, 86
SO-DIMM .................................................................. 90
Specifications .......................................................... 150
Status Monitor
Macintosh .............................................................. 68
Windows® .............................................................. 52
Supplies (USA/Canada) .......................................... 160
Symbol .................................................................... 156
T
Thick paper ............................................................... 15
Toner cartridge ....................................................94, 96
Troubleshooting ..............................................122, 137
if you are having difficulty
network ............................................................. 139
paper handling .................................................. 138
printing .............................................................. 137
B
U
Unprintable area ......................................................... 7
Utilities .................................................................... 158
W
Watermark ..........................................................31, 35
Weights ................................................................... 150
162
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