Brother MFC 8370DN, MFC 8380DN multifunction printer User's Guide

USER’S GUIDE

MFC-8370DN

MFC-8380DN

Version 0

ARL/ASA/NZ

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-8370DN and MFC-8380DN

(Circle your model number)

Serial Number:

1

Date of Purchase:

Place of Purchase:

1

The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

Register your product on-line at http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

„ may serve as confirmation of the purchase date of your product should you lose your receipt; and

„ may support an insurance claim by you in the event of product loss covered by insurance.

© 2009 Brother Industries, Ltd.

Approval Information and Compilation and

Publication Notice

THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE

FITTED WITH THE APPROPRIATE CONNECTOR.

APPROVAL INFORMATION

Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in other countries.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

i

ii

Table of Contents

Section I General

1

2

3

General information 2

Using the documentation .......................................................................................2

Symbols and conventions used in the documentation ....................................2

Accessing the Software User’s Guide and Network User’s Guide ........................3

Viewing documentation ...................................................................................3

Accessing Brother Support (Windows

®

)..........................................................5

Control panel overview ..........................................................................................6

Data LED indications .......................................................................................9

Loading paper and documents 10

Loading paper and print media ............................................................................10

Loading paper in the standard paper tray......................................................10

Loading paper in the multi-purpose tray (MP tray) ........................................11

Unprintable area ............................................................................................13

Acceptable paper and other print media..............................................................14

Type and size of paper ..................................................................................14

Handling and using special paper .................................................................16

Loading documents .............................................................................................19

Using the automatic document feeder (ADF) ................................................19

Using the scanner glass ................................................................................20

General Setup 21

Mode Timer..........................................................................................................21

Paper settings......................................................................................................21

Paper Type ....................................................................................................21

Paper Size .....................................................................................................22

Tray Use in copy mode..................................................................................22

Tray Use in fax mode ....................................................................................23

Tray Use in print mode ..................................................................................23

Volume settings ...................................................................................................24

Ring volume...................................................................................................24

Beeper volume ..............................................................................................24

Speaker volume.............................................................................................24

Set Daylight Saving Time ....................................................................................25

Ecology features ..................................................................................................25

Toner Save ....................................................................................................25

Sleep Time ....................................................................................................25

LCD Contrast .......................................................................................................26

Dial prefix.............................................................................................................26

Setting up the prefix number .........................................................................26

Changing the prefix number ..........................................................................26

4 Security features 27

Secure Function Lock 2.0 (MFC-8380DN) ..........................................................27

Setting the password for the administrator ...................................................27

Changing the password for the administrator................................................28

Setting up the public user ..............................................................................28

Setting up restricted users.............................................................................29

Turning Secure Function Lock on/off.............................................................29

Switching Users.............................................................................................30

Memory security (MFC-8370DN).........................................................................30

Setting up the password ................................................................................31

Changing the Memory Security password.....................................................31

Turning Memory Security on/off ....................................................................31

Setting Lock .........................................................................................................32

Setting up the password ................................................................................32

Changing your Setting Lock password ..........................................................32

Turning Setting Lock on/off............................................................................33

Restricting dialling................................................................................................33

Dial pad restriction.........................................................................................33

One Touch restriction ....................................................................................34

Speed Dial restriction ....................................................................................34

Section II Fax

5 Sending a fax 36

How to fax............................................................................................................36

Entering fax mode .........................................................................................36

Sending a single-sided fax from the ADF ......................................................36

Sending a 2-sided fax from the ADF (MFC-8380DN)....................................36

Sending a fax from the scanner glass ...........................................................37

Faxing Letter size documents from the scanner glass ..................................38

Cancelling a fax in progress ..........................................................................38

Broadcasting........................................................................................................38

Cancelling a Broadcast in progress...............................................................39

Additional sending operations..............................................................................39

Sending faxes using multiple settings ...........................................................39

Electronic cover page ....................................................................................40

Contrast .........................................................................................................41

Changing Fax Resolution ..............................................................................41

Dual access ...................................................................................................42

Real Time Transmission................................................................................42

Overseas Mode .............................................................................................42

Delayed Fax ..................................................................................................43

Delayed batch transmission ..........................................................................43

Checking and cancelling waiting jobs............................................................43

Sending a fax manually .................................................................................43

Out of memory message ...............................................................................44

Maximum ADF output tray capacity...............................................................44

iii

iv

6

7

8

Receiving a fax 45

Receive modes ....................................................................................................45

Choosing the Receive Mode .........................................................................45

Using receive modes ...........................................................................................46

Fax Only ........................................................................................................46

Fax/Tel...........................................................................................................46

Manual...........................................................................................................46

External TAD .................................................................................................46

Receive Mode settings ........................................................................................47

Ring Delay .....................................................................................................47

F/T Ring Time (Fax/Tel mode only)...............................................................47

Fax Detect .....................................................................................................48

Setting the Print Density ................................................................................48

Additional receiving operations............................................................................49

Printing a reduced incoming fax ....................................................................49

Duplex (2-sided) printing for Fax mode .........................................................49

Setting the Fax Receive Stamp .....................................................................49

Receiving faxes into memory ........................................................................50

Printing a fax from the memory .....................................................................50

Out of Paper Reception .................................................................................50

Telephone and external devices 51

Telephone line services .......................................................................................51

Do you have Voice Mail?...............................................................................51

Telephone Service for Australia...........................................................................51

Telstra

®

FaxStream

®

Duet

®

(Distinctive Ringing) .........................................51

Telephone Service for New Zealand ...................................................................54

FaxAbility .......................................................................................................54

Telephone Service for Some Countries...............................................................56

Distinctive Ringing (For Singapore and Hong Kong).....................................56

Connecting an external TAD ...............................................................................57

Connections...................................................................................................57

Recording an outgoing message (OGM).......................................................58

Multi-line connections (PABX) .......................................................................58

External and extension telephones......................................................................59

Operating from external and extension telephones.......................................59

For Fax/Tel mode only...................................................................................59

Connecting an external or extension telephone ............................................59

Using a non-Brother cordless external handset ............................................60

Using Remote Codes ....................................................................................60

Dialling and storing numbers 62

How to dial ...........................................................................................................62

Manual dialling...............................................................................................62

One touch Dialling .........................................................................................62

Speed dialling ................................................................................................62

Search ...........................................................................................................63

Fax redial.......................................................................................................63

9

Storing numbers ..................................................................................................63

Storing a pause .............................................................................................63

Storing One Touch Dial numbers ..................................................................63

Storing Speed Dial numbers..........................................................................64

Changing One Touch and Speed Dial numbers............................................65

Setting up Groups for Broadcasting ..............................................................65

Combining quick dial numbers ......................................................................66

Tone or Pulse (not available in New Zealand)...............................................66

Remote Fax Options 67

Fax Forwarding....................................................................................................67

Fax Storage .........................................................................................................67

PC Fax Receive...................................................................................................68

Changing Remote Fax Options ...........................................................................69

Turning off Remote Fax Options ...................................................................69

Remote retrieval ..................................................................................................70

Setting a Remote Access Code.....................................................................70

Using your Remote Access Code..................................................................70

Retrieving fax messages ...............................................................................71

Changing the Fax Forwarding number ..........................................................71

Remote fax commands........................................................................................72

10 Polling 73

Polling receive .....................................................................................................73

Secure polling................................................................................................73

Delayed polling ..............................................................................................73

Sequential polling ..........................................................................................74

Polled transmit .....................................................................................................74

Setup for polled transmit................................................................................74

Setup for polled transmit with a secure code.................................................75

11 Printing reports 76

Fax reports...........................................................................................................76

Transmission verification report.....................................................................76

Fax Journal....................................................................................................76

Reports ................................................................................................................77

How to print a report ......................................................................................77

Section III Copy

12 Making copies 80

How to copy .........................................................................................................80

Entering copy mode.......................................................................................80

Making a single copy .....................................................................................80

Making multiple copies ..................................................................................80

Stop copying..................................................................................................80

v

Copy options (temporary settings).......................................................................81

Enlarging or reducing the image copied ........................................................81

Using the Options key ...................................................................................82

Sorting copies using the ADF ........................................................................83

Improving copy quality...................................................................................83

Adjusting Contrast and Brightness ................................................................83

Making N in 1 copies (page layout) ...............................................................84

Tray selection ................................................................................................85

Duplex (2-sided) copying ....................................................................................86

Duplex Copy (long edge flip) .........................................................................86

Advanced Duplex Copy (short edge flip) .......................................................87

Out of memory message .....................................................................................88

Section IV Direct printing

13 Printing data from a USB Flash memory drive or a digital camera supporting mass storage 90

Supported file formats..........................................................................................90

Creating a PRN or PostScript

®

3™ file for direct printing ....................................90

Printing data directly from the USB Flash memory drive or digital camera supporting mass storage ..................................................................................91

Understanding the error messages .....................................................................92

Section V Software

14 Software and Network features 94

How to read the HTML User’s Guide...................................................................94

Windows

®

......................................................................................................94

Macintosh ......................................................................................................95

Section VI Appendixes

A Safety and legal 98

Choosing a location .............................................................................................98

To use the machine safely...................................................................................99

Important Information.........................................................................................102

IEC60825-1+A2:2001 Specification.............................................................102

Disconnect device .......................................................................................103

LAN connection ...........................................................................................103

Radio interference .......................................................................................103

International ENERGY STAR

®

Compliance Statement...............................103

Important Information for Australia ....................................................................104

IMPORTANT-For Your Safety .....................................................................104

Important safety instructions........................................................................104

vi

B

C

D

Important Information for New Zealand .............................................................106

IMPORTANT-For Your Safety .....................................................................106

Important Safety Instructions....................................................................... 106

IMPORTANT NOTICE.................................................................................108

Important Information for Some Countries.........................................................109

Important Safety Instructions....................................................................... 109

Libtiff Copyright and License .............................................................................111

Legal limitations for copying ..............................................................................111

Trademarks........................................................................................................112

Options 113

Optional paper tray (LT-5300) (MFC-8380DN)..................................................113

Memory board.................................................................................................... 113

Installing extra memory ...............................................................................114

Troubleshooting and routine maintenance 115

Troubleshooting ................................................................................................. 115

If you are having difficulty with your machine ..............................................115

Improving the print quality ...........................................................................124

Setting Dial Tone detection .........................................................................131

Telephone line interference .........................................................................131

Error and maintenance messages.....................................................................132

Transferring your faxes or Fax Journal report ............................................. 137

Document jams............................................................................................138

Paper jams ..................................................................................................139

Routine maintenance.........................................................................................146

Cleaning the outside of the machine ...........................................................146

Cleaning the scanner...................................................................................147

Cleaning the laser scanner window.............................................................148

Cleaning the corona wire.............................................................................149

Cleaning the drum unit ................................................................................150

Replacing the consumable items....................................................................... 153

Replacing a toner cartridge .........................................................................154

Replacing the drum unit...............................................................................157

Replacing periodic maintenance parts...............................................................159

Machine Information ..........................................................................................159

Checking the Serial Number........................................................................159

Checking the Page Counters....................................................................... 159

Checking the remaining life of parts ............................................................159

Reset ...........................................................................................................160

How to reset ................................................................................................160

Packing and shipping the machine ....................................................................161

Menu and features 163

On-screen programming.................................................................................... 163

Menu table...................................................................................................163

Memory storage...........................................................................................163

Menu keys .........................................................................................................163

How to access the menu mode ...................................................................164

vii

viii

E

F

G

Menu table .........................................................................................................165

Entering text.......................................................................................................179

Specifications 181

General ..............................................................................................................181

Print media.........................................................................................................183

Fax.....................................................................................................................185

Copy ..................................................................................................................186

Scan...................................................................................................................187

Print ...................................................................................................................188

Interfaces ...........................................................................................................189

Direct Print feature.............................................................................................189

Computer requirements .....................................................................................190

Consumable items .............................................................................................192

Ethernet wired network ......................................................................................193

Glossary 195

Index 199

Section I

General

General information

Loading paper and documents

General Setup

Security features

2

10

21

27

I

2

1

General information

Using the documentation

Thank you for buying a Brother machine!

Reading the documentation will help you make the most of your machine.

1

Symbols and conventions used in the documentation

The following symbols and conventions are used throughout the documentation.

1

Bold

Italics

Courier

New

Bold style identifies keys on the machine control panel or computer screen.

Italicized style emphasizes an important point or refers you to a related topic.

Courier New font identifies the messages shown on the LCD of the machine.

WARNING

Warnings tell you what to do to prevent possible personal injury.

CAUTION

Cautions specify procedures you must follow or avoid to prevent possible minor injuries.

IMPORTANT

IMPORTANT describes procedures you must follow or avoid to prevent possible machine problems or damage to other objects.

Electrical Hazard icons alert you to a possible electrical shock.

Hot Surface icons warn you not to touch machine parts that are hot.

Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

1

Accessing the

Software User’s Guide and Network User’s

Guide

1

This User’s Guide does not contain all the information about the machine such as how to use the advanced features of Fax, Printer,

Scanner, PC Fax and Network. When you are ready to learn detailed information about these operations, read the

Software User's Guide and

Network User's Guide.

Viewing documentation

1

Viewing documentation (Windows

®

)

To view the documentation, from the Start menu, point to Brother,MFC-XXXX(where

XXXX is your model name) from the program group, and then click

User's Guides in HTML format.

If you have not installed the software, you can find the documentation by following the instructions below:

1

a

Turn on your PC.

Insert the Brother CD-ROM labelled

Windows

®

into your CD-ROM drive.

b

If the language selection screen appears, click your language.

General information c

If the model name screen appears, click your model name. The CD-ROM main menu will appear.

1

If this window does not appear, use

Windows

®

Explorer to find and run the

Start.exe program from the root directory of the Brother CD-ROM.

d

Click Documentation.

e

Click the documentation you want to read:

„

HTML documents (2 manuals):

Software User's Guide and

Network User's Guide in HTML format.

This format is recommended for viewing on your computer.

„ PDF documents (4 manuals):

User's Guide for stand-alone operations, Software User's Guide,

Network User's Guide and

Quick Setup Guide.

This format is recommended for printing the manuals. Click to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and

PDF Reader software are required.)

3

4

Chapter 1

How to find scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

1

Software User's Guide:

„ Scanning a document using the TWAIN driver in Chapter 2

„ Scanning a document using the WIA driver (Windows

®

XP/Windows Vista

®

) in

Chapter 2

„ Using ControlCenter3 in Chapter 3

„ Network Scanning in Chapter 4

1

ScanSoft™ PaperPort™ 11SE with

OCR How-to-Guides:

„ The complete ScanSoft™ PaperPort™

11SE with OCR How-to-Guides can be viewed from the Help selection in the

ScanSoft™ PaperPort™ 11SE application.

1

Viewing documentation (Macintosh)

a

Turn on your Macintosh.

Insert the Brother CD-ROM labelled

Macintosh into your CD-ROM drive.

b

The following window will appear.

1

c

Double-click the Documentation icon.

d

If the language selection screen appears, double-click your language.

e

Double-click the top page file to view the

Software User's Guide and

Network User's Guide in HTML format.

f

Click the documentation you want to read.

„

Software User's Guide

„

Network User's Guide

Note

The documents are also available in PDF format (4 manuals): User's Guide for stand-alone operations,

Software User's Guide,

Network User's Guide and

Quick Setup Guide. The PDF format is recommended for printing the manuals.

Double-click Brother Solutions Center icon to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF

Reader software are required.)

How to find scanning instructions

There are several ways you can scan documents. You can find the instructions as follows:

1

Software User's Guide:

„ Scanning in Chapter 9

„ Using ControlCenter2 in Chapter 10

„ Network Scanning in Chapter 11

1

Presto! PageManager User's Guide:

„ The complete Presto! PageManager

User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

1

General information

Accessing Brother Support

(Windows

®

)

1

You can find all the contacts you will need, such as Web support (Brother Solutions

Center).

„

Click Brother Support on the main menu.

The following screen will appear:

1

„

To access our web site

(http://www.brother.com/) click

Brother Home Page.

„ For the latest news and product support information

(http://solutions.brother.com/), click

Brother Solutions Center.

„ To visit our web site for original/genuine

Brother supplies

(http://www.brother.com/original/), click

Supplies Information.

„ To return to the main page, click Back or if you have finished, click Exit.

5

Chapter 1

Control panel overview

MFC-8370DN and MFC-8380DN have the same keys.

1

1 One Touch keys

These 8 keys give you instant access to 16 previously stored numbers.

Shift

Lets you access One Touch numbers 9 to 16 when held down.

2 Fax and telephone keys:

Hook

Press before dialing if you want to make sure a fax machine will answer, and then press Start.

Also, press this key after you pick up the handset of an external telephone during the

F/T ring (fast double-rings).

Resolution

Sets the resolution when sending a fax.

Redial/Pause

Redials the last number called. It also inserts a pause when programming quick dial numbers or when dialling a number manually.

3 LCD

Displays messages to help you set up and use your machine.

4 Data LED

The LED will flash depending on the machine status.

5 Menu keys:

Menu

Lets you access the Menu to program your settings in this machine.

Clear/Back

Deletes entered data or lets you cancel the current setting.

OK

Lets you store your settings in the machine.

Volume Keys

d or c

Press to scroll backwards or forwards through menu selections. Press to change the volume when in fax or standby mode.

a

or b

Press to scroll through the menus and options.

Lets you look up numbers stored in memory. It also lets you access speed dial numbers directly if you press digit number.

, and then enter a three

6

General information

1

6 Dial pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

The # key temporarily switches the dialling mode from Pulse to Tone during a telephone call (not available in New Zealand).

7 Stop/Exit

Stops an operation or exits from a menu.

8 Start

Lets you start sending faxes, making copies or scanning.

9 Mode keys:

Fax

Puts the machine in Fax mode.

Scan

Puts the machine in Scan mode.

(For details about scanning, see the Software

User’s Guide on the CD-ROM.)

Copy

Puts the machine in Copy mode.

10 Duplex

You can choose Duplex to copy on both sides of the paper. (Scan and Print for MFC-8380DN,

Print only for MFC-8370DN)

11 Print keys:

Direct

Lets you print data from a USB Flash memory drive connected directly to the machine.

(See Printing data directly from the USB Flash

memory drive or digital camera supporting

mass storage on page 91)

Secure

You can print data saved in memory when you enter your four-digit password. (For details about using the Secure key, see the Software

User’s Guide on the CD-ROM.)

When using Secure Function Lock, you can switch restricted users by holding down Shift as you press Secure.

(See Secure Function Lock 2.0

(MFC-8380DN) on page 27.)

Job Cancel

Cancels a programmed print job and clears it from the machine’s memory.

To cancel multiple print jobs, hold down this key until the LCD shows

Job Cancel (All)

.

7

Chapter 1

12 Copy keys:

Options

You can quickly and easily choose temporary settings for copying.

Enlarge/Reduce

Reduces or enlarges copies.

8

General information

Data LED indications

The Data LED (light emitting diode) will flash and turn on or off depending on the machine’s status.

1

1

LED LED Status

LED is off.

Machine Status

Ready Mode

LED is on.

LED is blinking.

Data remaining in Memory

Receiving Data.

Description

The machine is ready to print, in sleep mode, there is no print data, or the power switch is off.

Print data remains in the machine memory.

The machine is either receiving data from the computer, processing data in memory, or printing.

9

10

2

Loading paper and documents

2

Loading paper and print media

The machine can feed paper from the standard paper tray, optional lower tray

(MFC-8380DN) or multi-purpose tray.

When you put paper into the paper tray, note the following:

„ If your application software supports paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.

2

Loading paper in the standard paper tray

2

Printing on plain paper, thin paper, bond paper, recycled paper or transparencies from the paper tray

a

Pull the paper tray completely out of the machine.

2

b

While pressing the blue paper-guide release lever (1), slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots.

Note

For Legal and Folio size paper, press the release button (1) in the bottom of the paper tray and then pull out the back of the paper tray. (Legal or Folio size paper are not available in some regions.)

1 c

Fan the stack of paper well to avoid paper jams and misfeeds.

d

Put paper in the tray, and make sure that the paper is below the maximum paper mark (1). The side to be printed on must be face down.

1

Loading paper and documents

Loading paper in the multi-purpose tray (MP tray)

2

You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper. Use this tray to print or copy on thick paper, bond paper, envelopes, labels or transparencies.

Printing on thick paper, bond paper, envelopes, labels and transparencies

2

Before loading, press the corners and sides of the envelopes to make them as flat as possible.

2

IMPORTANT

Make sure the paper guides touch the sides of the paper so it will feed correctly.

e

Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.

f

Fold out the support flap (1) to prevent paper from sliding off the face-down output tray.

When the back output tray is pulled down, the machine has a straight paper path from the

MP tray through to the back of the machine.

Use this paper feed and output method when you want to print on thick paper, bond paper, envelopes, labels or transparencies.

IMPORTANT

Remove each printed sheet or envelope immediately to prevent a paper jam.

a

Open the back cover (back output tray).

1

11

Chapter 2 b

<For printing envelopes only>

Pull down the two blue levers, one on the left-hand side and one on the righthand side, toward you as shown in the illustration below.

e

While pressing the paper side guide release lever, slide the paper guides to fit the width of the paper that you are going to use.

IMPORTANT

Make sure the paper guides touch the sides of the paper so it will feed properly.

f

Put the envelopes (up to 3), thick paper, labels or transparencies in the MP tray with the top edge first and the print side face up. Make sure that the paper stays under the maximum paper mark (b).

c

Open the MP tray and lower it gently.

d

Pull out the MP tray support (1) and unfold the flap (2).

2 1

12

Loading paper and documents

Unprintable area

Unprintable area for faxes and copies

The figures below show unprintable areas.

2

2

1

2 2

Usage

Fax

Copy

Document Size Top (1)

A4

Letter

A4

Letter

Bottom (1)

3 mm

3 mm

3 mm

3 mm

Left (2)

Right(2)

1 mm

4 mm

2 mm

4 mm

1

Note

(For copies) This unprintable area shown above is for a single copy or a 1 in 1 copy using A4 size paper. The unprintable area changes with the paper size.

Unprintable area when printing from a computer

When using the printer driver the printable area is smaller than the paper size, as shown below.

2

Portrait

1

2 2

Landscape

1

2 2

2

1

1

Portrait

Landscape 1

2

1

2

Windows

®

printer driver and

Macintosh printer driver

4.23 mm

6.35 mm

4.23 mm

5.08 mm

BRScript Driver for Windows

® and Macintosh

4.23 mm

4.23 mm

4.23 mm

4.23 mm

Note

The unprintable area shown above is for A4 size paper. The unprintable area changes with the paper size.

13

Chapter 2

Acceptable paper and other print media

2

Print quality may vary according to the type of paper you are using.

You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, transparencies, labels or envelopes.

For best results, follow the instructions below:

„ Use paper made for plain paper copying.

„ Use paper that is 60 to 105 gsm.

„ Use labels and transparencies which are designed for use in laser machines.

„ DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds.

„ For correct printing, you must choose the same paper size from your software application as the paper in the tray.

„ Avoid touching the printed surface of the paper immediately after printing.

„ When you use transparencies remove each sheet immediately to prevent smudging or paper jams.

„ Use long grain paper with a neutral Ph value, and a moisture content of approx.

5%.

Type and size of paper

The machine loads paper from the installed standard paper tray, optional lower tray

(MFC-8380DN) or multi-purpose tray.

2

Standard paper tray

Since the standard paper tray is a universal type, you can use any of the paper sizes (one paper type and size at a time) listed in the

table in Paper capacity of the paper trays on page 15. The standard paper tray can

hold up to 250 sheets of Letter/A4, Legal or

Folio size paper (80 gsm). Paper can be loaded up to the maximum paper mark on the sliding paper width guide.

2

Multi-purpose tray (MP tray)

The MP tray can hold up to 50 sheets of plain paper (80 gsm) or up to 3 envelopes. Paper can be loaded up to the maximum paper mark on the sliding paper width guide.

2

Optional lower tray (LT-5300)

(MFC-8380DN)

The optional lower tray can hold up to 250 sheets of Letter/A4, Legal and Folio size paper (80 gsm). Paper can be loaded up to the top line of the maximum paper mark on the sliding paper width guide.

2

The name for the paper trays in the printer driver in this Guide are as follows:

2

Tray and optional unit

Standard paper tray

Optional lower tray

(MFC-8380DN)

Multi-purpose tray

Name

Tray 1

Tray 2

MP tray

14

Loading paper and documents

Paper capacity of the paper trays

Paper Tray

(Tray #1)

Multi-purpose tray

(MP tray)

Paper Tray

(Tray#2)

(MFC-8380DN)

Paper size

A4, Letter, Legal

1

,

Executive, A5, A5 (Long

Edge), A6, B5, B6 and

Folio

1 2

.

Paper types

Plain paper, Thin paper,

Bond paper and

Recycled paper

Width: 69.8 to 216 mm

Length: 116 to 406.4 mm

A4, Letter, Executive,

A5, B5 and B6.

1

2

Legal or Folio size paper are not available in some regions.

Folio size is 215.9 mm × 330.2 mm

Transparency

Plain paper, Thin paper,

Thick paper, Bond paper, Recycled paper,

Envelopes and Labels.

Transparency

Thin paper, Plain paper,

Bond paper and

Recycled paper

No. of sheets

up to 250

[80 gsm] up to 10 up to 50

[80 gsm] up to 3 (envelopes) up to 10 up to 250

[80 gsm]

Recommended paper specifications

The following paper specifications are suitable for this machine.

Basis weight

Thickness

Roughness

Stiffness

Grain direction

Volume resistivity

Surface resistivity

Filler

Ash content

Brightness

Opacity

75-90 gsm

80-110

µm

Higher than 20 sec.

90-150 cm

3

/100

Long grain

10e

9

-10e

11

ohm

10e

9

-10e

12 ohm-cm

CaCO

3

(Neutral)

Below 23 wt%

Higher than 80%

Higher than 85%

2

2

2

15

Chapter 2

Handling and using special paper

2

The machine is designed to work well with most types of xerographic and bond paper.

However, some paper variables may have an effect on print quality or handling reliability.

Always test samples of paper before purchasing to ensure desirable performance.

Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

Some important guidelines when selecting paper are:

„ Do not use inkjet paper because it may cause a paper jam or damage your machine.

„

Preprinted paper must use ink that can withstand the temperature of the machine's fusing process (200 degrees centigrade).

„ If you use bond paper, paper having a rough surface or paper that is wrinkled or creased, the paper may exhibit degraded performance.

Types of paper to avoid

IMPORTANT

Some types of paper may not perform well or may cause damage to your machine.

DO NOT use paper:

• that is highly textured

• that is extremely smooth or shiny

• that is curled or warped

1

2

1

1 2mm or greater curl may cause jams to occur.

• that is coated or has a chemical finish

• that is damaged, creased or folded

• that exceeds the recommended weight specification in this guide

• with tabs and staples

• with letterheads using low temperature dyes or thermography

• that is multipart or carbonless

• that is designed for inkjet printing

If you use any of the types of paper listed above, they may damage your machine.

This damage may not be covered under any Brother warranty or service agreement.

16

Envelopes

Most envelopes will be suitable for your machine. However, some envelopes may have feed and print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.

Envelopes can only be fed from the MP tray.

Do not print envelopes using duplex printing.

We recommend that you print a test envelope to make sure the print results are what you want before you print or purchase a large quantity of envelopes.

Check the following:

„ Envelopes should have a lengthwise sealing flap.

„ The sealing flaps should be folded crisply and correctly (irregularly cut or folded envelopes may cause paper jams).

„ Envelopes should consist of two layers of paper in the area circled in figure below.

2

Loading paper and documents

Types of envelopes to avoid

IMPORTANT

DO NOT use envelopes:

• that are damaged, curled, wrinkled or an unusual shape

• that are extremely shiny or textured

• with clasps, staples, snaps or tie strings

• with self-adhesive closures

• that are of a baggy construction

• that are not sharply creased

• that are embossed (have raised writing on them)

• that were previously printed by a laser machine

• that are pre-printed on the inside

• that cannot be arranged neatly when stacked

• that are made of paper that weighs more than the paper weight specifications for the machine

• with edges that are not straight or consistently square

• with windows, holes, cut-outs or perforations

• with glue on surface as shown in figure below

2

2

1

1

1 Feeding direction

„ Envelope joints that are sealed by the manufacturer should be secure.

„ We recommend that you do not print within 15 mm of the edges of envelopes.

• with double flaps as shown in figure below

17

Chapter 2

• with sealing flaps that have not been folded at purchase

• with sealing flaps as shown in figure below

• with each side folded as shown in figure below

If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement.

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

Labels

The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.

Labels should be arranged so that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling off and causing serious jams or print problems.

All labels used in this machine must be able to withstand a temperature of 392 degrees

Fahrenheit (200 degrees centigrade) for a period of 0.1 seconds.

Label sheets should not exceed the paper weight specifications described in this User’s

Guide. Labels exceeding this specification may not feed or print correctly and may cause damage to your machine.

Labels can be fed from the MP Tray.

2

Types of labels to avoid

Do not use labels that are damaged, curled, wrinkled or an unusual shape.

2

IMPORTANT

DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.

18

Loading documents

Using the automatic document feeder (ADF)

The ADF can hold up to 20 pages of A4 size paper and feeds each sheet individually. Use standard 80 gsm paper and always fan the pages before putting them in the ADF.

2

2

IMPORTANT

• DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam.

• DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.

• DO NOT use cardboard, newspaper or fabric.

• To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.

2

Note

To scan documents that are not suitable

for the ADF see Using the scanner glass on page 20.

„ Make sure documents written with ink are completely dry.

„

Documents to be faxed must be from 148 to 215.9 mm wide and from 148 to

355.6 mm long, and of a standard weight

[80 gsm].

Loading paper and documents a

Unfold the ADF output tray (1).

1 b

Fan the pages well.

c

Place your document face down, top

edge first in the ADF until you feel it touch the feed roller.

Note

Remove all printed documents from the

ADF output tray before placing any new documents in the ADF.

d

Adjust the paper guides (1) to fit the width of your document.

1

2

19

Chapter 2

Using the scanner glass

You can use the scanner glass to fax, copy or scan pages of a book or one page at a time.

Documents can be up to 215.9 mm wide and

297 mm long.

Note

To use the scanner glass, the ADF must be empty.

a

Lift the document cover.

b

Using the document guidelines on the left and top, place the document in the upper left hand corner with the document face down on the scanner glass.

2

c

Close the document cover.

IMPORTANT

If the document is a book or is thick do not slam the cover or press on it.

20

3

General Setup

3

Mode Timer

The machine has three mode keys on the control panel: Fax, Scan, and Copy.

You can set how much time the machine takes after the last Copy or Scan operation to return to Fax mode default. If you choose

Off

, the machine will stay in the mode you used last.

This setting also sets the time the machine will change from individual user to the Public user when using Secure Function Lock. (See

Switching Users on page 30.)

(MFC-8380DN)

3

a

Press Menu, 1, 1.

b

Press a or b to choose 0 Sec, 30 Secs,

1

Min, 2 Mins, 5 Mins or Off.

Press OK.

c

Press Stop/Exit.

Paper settings

3

Paper Type

Set up the machine for the type of paper you are using. This will give you the best print quality.

a

Do one of the following:

„ To set the paper type for the

MP Tray

press Menu, 1, 2, 1, 1.

„ To set the paper type for Tray#1 press Menu, 1, 2, 1, 2.

„

To set the paper type for Tray#2

1

press Menu, 1, 2, 1, 3 if you installed the optional tray.

1

Tray#2 Only

or T2 appears only if the optional tray is installed. The optional tray is available for MFC-8380DN.

b

Press a or b to choose Thin, Plain,

Thick

, Thicker, Transparency or

Recycled Paper

.

Press OK.

c

Press Stop/Exit.

Note

You can choose Transparency for

Tray#1 and the MP Tray.

3

3

21

Chapter 3

Paper Size

You can use ten sizes of paper for printing copies: A4, Letter, Legal, Executive, A5, A5

L, A6, B5, B6 and Folio and four sizes for printing faxes: A4, Letter, Legal and Folio.

When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page.

a

Do one of the following:

„ To set the paper size for the

MP Tray

press Menu, 1, 2, 2, 1.

„

To set the paper size for Tray#1 press Menu, 1, 2, 2, 2.

„ To set the paper size for Tray#2 press Menu, 1, 2, 2, 3.

1

1

Tray#2 Only

or T2 appears only if the optional tray is installed. The optional tray is available for MFC-8380DN.

b

Press a or b to choose A4, Letter,

Legal

, Executive, A5, A5 L, A6, B5,

B6

, Folio or Any.

Press OK.

c

Press Stop/Exit.

Note

• Any size appears only when you choose the MP tray.

• If you choose Any for the MP Tray Paper

Size: You must choose MP Only for the

Tray Use setting. You cannot use the Any

Paper Size selection for the MP tray when making N in 1 copies. You must choose one of the other available Paper Size selections for the MP tray.

• A5 L and A6 size are not available for the optional Tray #2.

• If you chose Transparency for the

Paper Type you will only be able to choose Letter, Legal, Folio or A4

size paper in step b.

3

22

Tray Use in copy mode

You can change the priority tray that the machine will use for printing copies.

When you choose Tray#1 Only, MP Only

or Tray#2 Only

1

, the machine pulls the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the

LCD. Insert the paper in the empty tray.

To change the tray setting follow the instructions below: a

Press Menu, 1, 6, 1.

b

Press a or b to choose Tray#1 Only,

Tray#2 Only

MP>T1>T2

1

1

, MP Only,

or T1>T2

1

>MP

.

Press OK.

1

Tray#2 Only

or T2 appears only if the optional tray is installed. The optional tray is available for MFC-8380DN.

c

Press Stop/Exit.

Note

• When loading the documents in the ADF and MP>T1>T2 or T1>T2>MP is selected, the machine looks for the tray with the most suitable paper and pulls paper from that tray. If no tray has suitable paper, the machine pulls paper from the higher priority tray.

• When using the scanner glass, your document is copied from the higher priority tray even if more suitable paper is in another paper tray.

3

Tray Use in fax mode

You can change the default tray that the machine will use for printing received faxes.

When you choose Tray#1 Only, MP Only or Tray#2 Only

1

, the machine pulls the

paper only from that tray. If the selected tray is out of paper, No Paper will appear on the

LCD. Insert the paper in the empty tray.

When you choose T1>T2

1

>MP

, the machine pulls paper from Tray #1 until it is empty, then from Tray #2, and then from the MP tray.

When you choose MP>T1>T2

1

, the machine pulls paper from the MP tray until it is empty, then from Tray #1, and then from Tray #2.

Note

• You can use four sizes of paper for printing faxes: A4, Letter, Legal or Folio.

When a suitable size is not in any of the trays received faxes will be stored in the machine’s memory and Size mismatch will appear on the LCD. (For details, see

Error and maintenance messages on page 132.)

• If the tray is out of paper and received faxes are in the machine’s memory,

No Paper

will appear on the LCD. Insert paper in the empty tray.

a

Press Menu, 1, 6, 2.

b

Press a or b to choose Tray#1 Only,

Tray#2 Only

, MP Only, MP>T1>T2

or T1>T2

1

>MP

.

1

Press OK.

1

Tray#2 Only

or T2 appears only if the optional tray is installed. The optional tray is available for MFC-8380DN.

c

Press Stop/Exit.

3

General Setup

Tray Use in print mode

You can change the default tray the machine will use for printing from your computer. a

Press Menu, 1, 6, 3.

b

Press a or b to choose Tray#1 Only,

Tray#2 Only

MP>T1>T2

1

1

, MP Only,

or T1>T2

1

>MP

.

Press OK.

1

Tray#2 Only

or T2 appears only if the optional tray is installed. The optional tray is available for MFC-8380DN.

c

Press Stop/Exit.

1

Note

• The setting in the printer driver will take priority over the setting made on the control panel.

• If the control panel is set to

Tray#1 Only

, MP Only or

Tray#2 Only

1

and you choose

Auto Select in the printer driver, the machine pulls the paper from that tray.

Tray#2 Only

appears only if the optional tray is installed. The optional tray is available for

MFC-8380DN.

3

3

23

Chapter 3

Volume settings

Ring volume

You can choose a ring volume level from a range of settings, from High to Off.

While in Fax mode press or to adjust the volume level. The LCD will show the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it.

You can also change the ring volume through the menu: a

Press Menu, 1, 3, 1.

b

Press a or b to choose Off, Low, Med or

High

.

Press OK.

c

Press Stop/Exit.

3

Beeper volume

When the beeper is on, the machine will beep when you press a key, make a mistake, or after you send or receive a fax. You can choose a range of volume levels, from High to Off.

a

Press Menu, 1, 3, 2.

b

Press a or b to choose Off, Low, Med or

High

.

Press OK.

c

Press Stop/Exit.

3

3

Speaker volume

You can choose a range of speaker volume levels, from High to Off.

a

Press Menu, 1, 3, 3.

b

Press a or b to choose Off, Low, Med or

High

.

Press OK.

c

Press Stop/Exit.

3

24

Set Daylight Saving

Time

You can set the machine to change for

Daylight Saving Time. If you choose On, it will reset the time forward one hour and if you choose Off, it will reset the time backward one hour.

a

Press Menu, 1, 4.

b

Press a or b to choose On or Off.

c

Press OK.

d

Press 1 or 2 to choose 1.Change or

2.Exit

.

e

Press Stop/Exit.

3

General Setup

Ecology features

3

Toner Save

You can save toner using this feature. When you set Toner Save to On, prints appear lighter. The default setting is Off.

a

Press Menu, 1, 5, 1.

b

Press a or b to choose On or Off.

Press OK.

c

Press Stop/Exit.

Note

We do not recommend Toner Save for printing Photo or Greyscale images.

Sleep Time

3

3

The Sleep Time setting can reduce power consumption by turning off the fuser while the machine is idle.

You can choose how long the machine must be idle before it goes into sleep mode. When the machine receives a fax, computer data, or makes a copy, the timer will be reset. The default setting is 05 minutes.

While the machine is in sleep mode the LCD will display Sleep. When printing or copying in sleep mode, there will be a short delay while the fuser warms up.

a

Press Menu, 1, 5, 2.

b

Enter the length of time the machine is idle before entering sleep mode.

Press OK.

c

Press Stop/Exit.

Note

To turn off sleep mode, press Secure and

Job Cancel at the same time in step b.

Press a or b to choose Off. Press OK.

3

25

Chapter 3

LCD Contrast

You can change the contrast to make the

LCD look lighter or darker.

a

Press Menu, 1, 7.

b

Press b to make the LCD lighter. Or, press a to make the LCD darker.

Press OK.

c

Press Stop/Exit.

3

Dial prefix

The dial prefix setting will automatically dial a predefined number before every fax number you dial. For example: If your telephone system requires a 9 to dial an outside number use this setting to automatically dial 9 for every fax you send.

3

Setting up the prefix number

3

a

(for New Zealand) Press Menu, 0, 5.

Press Menu, 0, 6.

b

Enter the prefix number (up to 5 digits) on the dial pad.

Press OK.

Note

• You can use the numbers 0 to 9, #, l and !.

(Press Hook to display “!”.)

You cannot use ! with any other numbers or characters.

If your telephone system requires a timed break recall (hookflash), press Hook to enter the break.

• (Not available in New Zealand) If the pulse dialing mode is on, # and l are not available to use.

c

Press Stop/Exit.

Changing the prefix number

3

a

(for New Zealand) Press Menu, 0, 5.

Press Menu, 0, 6.

b

Do one of the following:

„ To change the prefix number, press

1.

„

To exit without making a change,

press 2 and go to d.

c

Enter a new prefix number using the dial pad (up to 5 digits).

Press OK.

d

Press Stop/Exit.

26

4

Security features

4

Secure Function Lock 2.0

(MFC-8380DN)

4

Secure Function Lock lets you restrict Public access to the following machine functions:

„ PC Print

1

„ USB Direct Print

„ Copy

„ Fax Tx

„ Fax Rx

„ Scan

„ Page Limit

2

1

2

If you register the PC user login name by using Web

Based Management, you can restrict PC print without the user entering a password. For more detail, see Chapter 11 in the Network User’s Guide on the CD-ROM.

You can configure this feature from Web Based

Management. See Chapter 11 in the Network User’s

Guide on the CD-ROM.

This feature also prevents users from changing the Default settings of the machine by limiting access to the Menu settings.

Before using the security features you must first enter an administrator password.

Access to restricted operations can be enabled by creating a restricted user.

Restricted users must enter a user password to use the machine.

Make a careful note of your password. If you forget it, you will have to reset the password stored in the machine. For more information about how to reset the password call your

Brother dealer for service.

Note

• Secure Function Lock can be set manually at the control panel or by using Web

Based Management. We recommend using Web Based Management to configure this feature. For more information, see the Network User’s

Guide on the CD-ROM.

• Only administrators can set limitations and make changes for each user.

• When Secure Function Lock is on, you can only use 1.Contrast or

7.Coverpg Setup

in the Fax menu.

If Fax Tx is disabled, you cannot use any function in the Fax menu.

• Polling Receive is enabled only when both

Fax Tx and Fax Rx are enabled.

Setting the password for the administrator

4

The password you set in these steps is for the administrator. This password is used to set up users and to turn Secure Function Lock on

or off. (See Setting up restricted users on page 29 and Turning Secure Function

Lock on/off on page 29.)

a

Press Menu, 1, 8, 1.

b

Enter a four-digit number for the password using numbers 0-9.

Press OK.

c

Re-enter the password when the LCD shows Verify:.

Press OK.

d

Press Stop/Exit.

4

27

Chapter 4

Changing the password for the administrator

4

a

Press Menu, 1, 8, 1.

b

Press a or b to choose Set Password.

Press OK.

c

Enter the registered four-digit password.

Press OK.

d

Enter a four-digit number for the new password.

Press OK.

e

If the LCD shows Verify: re-enter the new password.

Press OK.

f

Press Stop/Exit.

Setting up the public user

Public user mode restricts the functions that are available for Public users. Public users do not need to enter a password to access features made available through this setting.

You can set up one Public user.

a

Press Menu, 1, 8, 1.

b

Press a or b to choose Setup ID.

Press OK.

c

Enter the administrator password.

Press OK.

d

Press a or b to choose Public.

Press OK.

e

Press a or b to choose On or Off for

Fax Tx

.

Press OK.

After you have set Fax Tx, repeat this step for Fax Rx, Copy, Scan,

USB Direct

and PC Print.

When you have finished changing settings press d or c to choose Exit and press OK.

f

Press Stop/Exit.

4

28

Setting up restricted users

You can set up users with restrictions and a password for functions that are available to them. You can set up more advanced restrictions, such as by page count or PC user login name, through Web Based

Management. (For more information, see the

Network User’s Guide on the CD-ROM.) You can set up to 25 restricted users with restrictions and a password.

a

Press Menu, 1, 8, 1.

b

Press a or b to choose Setup ID.

Press OK.

c

Enter the administrator password.

Press OK.

d

Press a or b to choose User01.

Press OK.

e

Use the numeric keys to enter the user

name. (See Entering text on page 179.)

Press OK.

f

Enter a four-digit password for the user.

Press OK.

g

Press a or b to choose On or Off for

Fax Tx

. Press OK.

After you have set Fax Tx, repeat this step for Fax Rx, Copy, Scan,

USB Direct

and PC Print.

When you have finished changing settings press d or c to choose Exit and press OK.

h

Repeat steps d to g for entering each

additional user and password.

i

Press Stop/Exit.

Note

You cannot use the same name as another user’s name.

4

Security features

Turning Secure Function

Lock on/off

If you enter the wrong password, the LCD will show Wrong Password. Re-enter the correct password.

Turning Secure Function Lock on

a

Press Menu, 1, 8, 1.

b

Press a or b to choose Lock OffiOn.

Press OK.

c

Enter your four-digit administrator password.

Press OK.

Turning Secure Function Lock off

a

Press Menu, 1, 8, 1.

b

Press a or b to choose Lock OniOff.

Press OK.

c

Enter your four-digit administrator password.

Press OK.

4

4

29

Chapter 4

Switching Users

This setting allows you to switch between restricted users or Public mode when Secure

Function Lock is turned on.

Changing to the restricted user Mode

a

Hold down Shift as you press Secure.

b

Press a or b to choose your name.

Press OK.

c

Enter your four-digit password.

Press OK.

Note

If you press a Mode key that is restricted,

Access Denied

will appear on the LCD and then the machine will ask your name.

If you are a restricted user with access to this Mode, press a or b to choose your name and enter your four-digit password.

Changing to the Public Mode

After a restricted user has finished using the machine, it will return to the Public setting within the same time as the Mode Timer

setting (Menu, 1, 1). (See Mode Timer on page 21.) You can also exit from the

restricted user mode by pressing the current

Mode key you are in. Then the LCD will ask you Go to Public? Press 1 to choose

Yes

.

Press OK.

4

Memory security

(MFC-8370DN)

Memory Security lets you prevent unauthorized access to the machine.

While Memory Security is on, the following operations are available:

„ Receiving faxes into memory (limited by memory capacity)

„ Fax Forwarding (if Fax Forwarding was already on)

„ Remote Retrieval (if Fax Storage was already on)

While Memory Security is on, the following operations are NOT available:

„ Printing received faxes

„ Sending faxes

„ Copying

„ PC printing

„ Scanning

„ PC Fax Receive

Note

• To print the faxes in memory, turn off

Memory Security.

• You must turn off PC Fax Receive before you can turn on Memory Security. (See

Turning off Remote Fax Options on page 69)

4

30

Setting up the password

Note

• If you have already set the password, you will not need to set it, again.

• If you forget the Memory Security password, please call your Brother dealer.

a

Press Menu, 1, 8, 1.

b

Enter a four-digit number for the password using number 0-9.

Press OK.

c

If the LCD shows Verify:, re-enter the new password.

Press OK.

d

Press Stop/Exit.

Changing the Memory

Security password

a

Press Menu, 1, 8, 1.

b

Press a or b to choose Set Password

Press OK.

c

Enter your four-digit password.

Press OK.

d

Enter a four-digit number for the new password.

Press OK.

e

If the LCD shows Verify:, re-enter the new password.

Press OK.

f

Press Stop/Exit.

4

4

Security features

Turning Memory Security on/off

If you enter the wrong password, when following the instruction below, the LCD will show Wrong Password. Re-enter the correct password.

Turning Memory Security on

a

Press Menu, 1, 8, 1.

b

Press a or b to choose Set Security.

Press OK.

c

Enter the registered four-digit password.

Press OK.

The machine goes offline and the LCD shows Secure Mode.

Note

If there is a power failure the data will stay in memory for up to 4 days.

Turning Memory Security off

a

Press Menu.

Enter the registered four-digit password.

Press OK.

b

Memory Security is automatically turned off and the LCD shows the date and time.

Note

If you enter the wrong password, the LCD shows Wrong Password and stays offline. The machine will stay in Secure

Mode until the registered password is entered.

4

4

31

Chapter 4

Setting Lock

Setting Lock lets you set a password to stop other people from accidentally changing your machine settings.

Make a careful note of your password. If you forget it, you will have to reset the password stored in the machine. Please call your administrator or Brother dealer.

While Setting Lock is On, you cannot change the following settings without a password:

„ Date/Time

„ Station ID

„ Address Book

„ Mode Timer

„ Paper Type

„ Paper Size

„ Volume

„ Daylight Save

„ Ecology

„ Tray Use

„ LCD Contrast

„ Document Scan

„ Setting Lock

„ Secure Function Lock (MFC-8380DN)

„ Memory Security (MFC-8370DN)

„ Dial Restriction

4

Setting up the password

a

Press Menu, 1, 8, 2.

b

Enter a four-digit number for the password using numbers 0-9.

Press OK.

c

Re-enter your password when the LCD shows Verify:.

Press OK.

d

Press Stop/Exit.

Changing your Setting Lock password

4

a

Press Menu, 1, 8, 2.

b

Press a or b to choose Set Password.

Press OK.

c

Enter your four-digit password.

Press OK.

d

Enter a four-digit number for the new password.

Press OK.

e

Re-enter your new password when the

LCD shows Verify:.

Press OK.

f

Press Stop/Exit.

4

32

Turning Setting Lock on/off

If you enter the wrong password when following the instructions below, the LCD will show Wrong Password. Re-enter the correct password.

4

Turning Setting Lock on

a

Press Menu, 1, 8, 2.

b

Press a or b to choose On.

Press OK.

c

Enter your four-digit password.

Press OK.

d

Press Stop/Exit.

Turning Setting Lock off

a

Press Menu, 1, 8, 2.

b

Enter your four-digit password.

Press OK twice.

c

Press Stop/Exit.

4

4

Security features

Restricting dialling

This feature is to prevent users from sending a fax or call to a wrong number by mistake.

You can set the machine to restrict dialling by using the dial pad, One Touch and Speed

Dial.

If you choose Off, the machine does not restrict the dialling method.

If you choose Enter # twice, the machine will prompt you to re-enter the number, and then if you re-enter the same number correctly, the machine will start dialling. If you re-enter the wrong number, the LCD will show an error message.

If you choose On, the machine will restrict all fax sending and outbound calls for that dialling method.

4

Dial pad restriction

a

Press Menu, 2, 6, 1.

b

Press a or b to choose Off,

Enter # twice

or On.

Press OK.

c

Press Stop/Exit.

4

4

33

Chapter 4

One Touch restriction

a

Press Menu, 2, 6, 2.

b

Press a or b to choose Off,

Enter # twice

or On.

Press OK.

c

Press Stop/Exit.

Speed Dial restriction

a

Press Menu, 2, 6, 3.

b

Press a or b to choose Off,

Enter # twice

or On.

Press OK.

c

Press Stop/Exit.

Note

• The Enter # twice setting will not work if you lift an external phone or press Hook before entering the number.

You will not be asked to re-enter the number.

• If you choose On or Enter # twice, you cannot use the Broadcasting feature and cannot combine quick dial numbers when dialling.

4

4

34

Section II

Fax

Sending a fax

Receiving a fax

Telephone and external devices

Dialling and storing numbers

Remote Fax Options

Polling

Printing reports

67

73

76

36

45

51

62

II

36

5

Sending a fax

How to fax

Entering fax mode

To enter fax mode press key will glow blue.

(Fax), and the

Sending a single-sided fax from the ADF

Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit.

a

Make sure you are in Fax mode .

b

Unfold the ADF output tray and place your document face down in the ADF input tray.

c

Dial the fax number. (See How to dial on page 62.)

d

Press Start.

The machine scans the pages into memory and then sends the document.

Note

If the Out of Memory message appears while scanning a document into memory, press Stop/Exit to cancel or

Start to send the scanned pages.

5

5

5

Sending a 2-sided fax from the ADF (MFC-8380DN)

You can send a 2-sided document from the

ADF. To cancel a fax in progress press

Stop/Exit.

a

Make sure you are in Fax mode .

b

Unfold the ADF output tray and place your document face down in the ADF input tray.

c

Press Duplex.

The display will show Duplex Scan

On

.

d

Dial the fax number. (See How to dial on page 62.)

e

Press Start.

The machine will now scan and send your document.

Note

Legal size 2–sided documents cannot be faxed from the ADF.

5

5

Changing a 2-sided fax layout

You need to choose the duplex scanning format before you send a fax. The format you choose will depend on the layout of your

2-sided document.

a

Press Menu, 1, 9, 3.

b

Do one of the following:

„ If your document is flipped on the

Long edge, press a or b to choose

Long edge

.

Press OK.

Long edge

Portrait Landscape c

Press Stop/Exit.

Sending a fax

Sending a fax from the scanner glass

You can use the scanner glass to fax the pages of a book, or a single page at a time.

The documents can be Letter or A4 size.

Press Stop/Exit to cancel a fax in progress.

a

Make sure you are in Fax mode .

b

Place your document face down on the scanner glass.

c

Dial the fax number. (See How to dial on page 62.)

d

Press Start.

The machine starts scanning the first page.

e

After the machine scans the page, the

LCD will prompt you to choose one of the options below:

Next Page?

1.Yes 2.No(Send)

„ Press 1 to send another page.

Go to step f.

„ Press 2 or Start to send the

document. Go to step g.

f

Place the next page on the scanner

glass, press OK. Repeat steps e and f

for each additional page.

Set Next Page

Then Press OK g

Your machine will automatically send the fax.

Note

When faxing multiple pages from the scanner glass, real time transmission

should be set to Off. (See Real Time

Transmission on page 42.)

5

5

37

Chapter 5

Faxing Letter size documents from the scanner glass

5

When faxing Letter size documents, you need to set the scan glass size to Letter otherwise a portion of your faxes will be missing.

a

Make sure you are in Fax mode .

b

Press Menu, 1, 9, 1.

c

Press aor b to choose Letter.

Press OK.

d

Press Stop/Exit.

Cancelling a fax in progress

5

Press Stop/Exit to cancel the fax. If you press Stop/Exit while the machine is dialling or sending, the LCD will ask you to choose

1.Clear

or 2.Exit.

Press 1 to cancel the fax.

Broadcasting

Broadcasting lets you send the same fax message to more than one fax number. You can include Groups, One Touch, Speed Dial numbers and up to 50 manually dialled numbers in the same broadcast.

You can broadcast up to 366 different numbers. This will depend on how many groups, access codes or credit card numbers you have stored, and on how many delayed or stored faxes in memory.

Note

Use to help you choose numbers easily.

a

Make sure you are in Fax mode .

b

Load your document.

c

Enter a number.

Press OK.

You can use either a One Touch,

Speed Dial, a Group number, or a number manually entered using the dial

pad. (See How to dial on page 62.)

d

Repeat step c until you have entered

all the fax numbers you want to broadcast to.

e

Press Start.

After the broadcast is finished the machine will print a broadcast report to let you know the results.

Note

The scan profile of the One-Touch,

Speed-Dial or Group number you chose first will be applied to the broadcast.

5

38

Cancelling a Broadcast in progress

While broadcasting you can cancel the fax currently being sent or the whole broadcast job.

a

Press Menu, 2, 7.

The LCD will display the Broadcast job number followed by the fax number being dialled (for example,

#001 0123456789

) and the broadcast job numbers (for example,

Broadcast#001

).

b

Press a or b to choose to cancel the fax being sent or the Broadcast job number.

Press OK.

c

Press 1 to clear the job number or 2 to exit.

If you chose to only cancel the fax

currently being sent in step b, the

machine will ask you if you want to cancel the broadcast. Press 1 to clear the whole broadcast job or 2 to exit.

d

Press Stop/Exit.

5

Sending a fax

Additional sending operations

5

Sending faxes using multiple settings

5

Before you send a fax, you can change any combination of these settings: Contrast,

Resolution, Overseas mode, Delayed fax timer, Polling transmission, Real time transmission or Cover page settings.

a

Make sure you are in Fax mode .

After each setting is accepted, the LCD asks if you want to enter more settings.

Next

1.Yes 2.No

b

Do one of the following:

„ To choose more settings, press 1.

The LCD returns to the Setup Send menu so you can choose another setting.

„ If you have finished choosing settings, press 2 and go to the next step for sending your fax.

5

39

Chapter 5

Electronic cover page

This feature will not work unless you have already programmed your Station ID. (See the Quick Setup Guide.)

You can automatically send a cover page with every fax. Your cover page includes your

Station ID, a comment, and the name (or number) stored in the One Touch or

Speed Dial memory.

By choosing Next Fax:On you can also display the number of pages on the cover page.

You can choose one of the following preset comments.

1.Note Off

2.Please Call

3.Urgent

4.Confidential

Instead of using one of the preset comments, you can enter two personal messages of your own, up to 27 characters long. Use the chart

on page 179 for help entering characters.

(See Composing your own comments on page 40.)

5.

(User Defined)

6.

(User Defined)

5

Composing your own comments

You can set up two comments of your own.

5

a

Make sure you are in Fax mode .

b

Press Menu, 2, 2, 8.

c

Press a or b to choose 5 or 6 to store your own comment.

Press OK.

d

Enter your own comment using the dial pad.

Press OK.

Use the chart on page 179 for help entering

characters.

40

Send a cover page for the next fax

If you want to send a cover page only for the next fax, your machine will ask you to enter the number of pages you are sending so it can be printed on the cover page.

5

a

Make sure you are in Fax mode .

b

Load your document.

c

Press Menu, 2, 2, 7.

d

Press a or b to choose Next Fax:On

(or Next Fax:Off).

Press OK.

e

Press a or b to choose a comment.

Press OK.

f

Enter two digits to show the number of pages you are sending.

Press OK.

For example, enter 0, 2 for 2 pages or 0,

0 to leave the number of pages blank. If you make a mistake, press d or

Clear/Back to back up and re-enter the number of pages.

Send a cover page for all faxes

You can set the machine to send a cover page whenever you send a fax. a

Make sure you are in Fax mode .

b

Press Menu, 2, 2, 7.

c

Press a or b to choose On (or Off).

Press OK.

d

Press a or b to choose a comment.

Press OK.

5

Using a printed cover page

If you want to use a printed cover page that you can write on, you can print the sample page and attach it to your fax.

5

a

Make sure you are in Fax mode .

b

Press Menu, 2, 2, 7.

c

Press a or b to choose Print Sample.

Press OK.

d

Press Start.

e

After the machine prints a copy of your cover page, press Stop/Exit.

Contrast

For most documents the default setting of

Auto

will give the best results. It automatically chooses the suitable contrast for your document.

If your document is very light or dark, changing the contrast may improve the quality of the fax.

Use Dark to make the faxed document lighter.

Use Light to make the faxed document darker.

a

Make sure you are in Fax mode .

b

Load your document.

c

Press Menu, 2, 2, 1.

d

Press a or b to choose Auto, Light or

Dark

.

Press OK.

Note

Even if you choose Light or Dark, the machine will send the fax using the Auto setting if you choose Photo as the Fax

Resolution.

5

Sending a fax

Changing Fax Resolution

The quality of a fax can be improved by changing the Fax Resolution. Resolution can be changed for the next fax or for all faxes.

5

To change the Fax Resolution setting for the next fax

5

a

Make sure you are in Fax mode .

b

Load your document.

c

Press Resolution, then a or b to choose the resolution.

Press OK.

5

To change the default Fax Resolution setting

5

a

Make sure you are in Fax mode .

b

Press Menu, 2, 2, 2.

c

Press a or b to choose the resolution you want.

Press OK.

Note

• You can choose four different resolution settings.

Standard

: Suitable for most typed documents.

Fine

: Good for small print and transmits a little slower than Standard resolution.

S.Fine

: Good for small print or artwork and transmits slower than Fine resolution.

Photo

: Use when the document has varying shades of grey or is a photograph.

This has the slowest transmission time.

• The time taken to send will increase when choosing S.Fine or Photo.

41

Chapter 5

Dual access

You can dial a number, and start scanning the fax into memory even when the machine is sending from memory, receiving faxes or printing PC data. The LCD will show the new job number.

The number of pages you can scan into the memory will vary depending on the data that is printed on them.

Note

If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel scanning. If you get an Out of Memory message while scanning a subsequent page, you can press Start to send the pages scanned so far, or press Stop/Exit to cancel the operation.

Real Time Transmission

5

When you are sending a fax, the machine will scan the documents into the memory before sending. Then, as soon as the telephone line is free, the machine will start dialling and sending.

If the memory is full, the machine will send the document in real time (even if

Real Time TX

is set to Off).

Sometimes, you may want to send an important document immediately, without waiting for memory transmission. You can set

Real Time TX

to On for all documents or

Next Fax:On

for the next fax only.

Note

In Real Time Transmission, the automatic redial feature does not work when using the scanner glass.

5

Sending in real time for all faxes

a

Make sure you are in Fax mode .

b

Press Menu, 2, 2, 5.

c

Press a or b to choose On.

Press OK.

5

Sending in real time for the next fax only

5

a

Make sure you are in Fax mode .

b

Press Menu, 2, 2, 5.

c

Press a or b to choose Next Fax:On.

Press OK.

Not sending in real time for the next fax only

5

a

Make sure you are in Fax mode .

b

Press Menu, 2, 2, 5.

c

Press a or b to choose Next Fax:Off.

Press OK.

Overseas Mode

If you are having difficulty sending a fax overseas due to a bad connection, then turning on Overseas Mode may help.

This is a temporary setting, and will only be active for your next fax.

a

Make sure you are in Fax mode .

b

Load your document.

c

Press Menu, 2, 2, 9.

d

Press a or b to choose On or Off.

Press OK.

5

42

Delayed Fax

You can store up to 50 faxes in the memory to be sent within a twenty four hour period.

a

Make sure you are in Fax mode .

b

Load your document.

c

Press Menu, 2, 2, 3.

d

Enter the time you want the fax to be sent (in 24-hour format).

(For example, enter 19:45 for 7:45 PM)

Press OK.

Note

The number of pages you can scan into the memory depends on the amount of data printed on each page.

Delayed batch transmission

5

Before sending the delayed faxes, your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time.

All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.

a

Make sure you are in Fax mode .

b

Press Menu, 2, 2, 4.

c

Press a or b to choose On or Off.

Press OK.

d

Press Stop/Exit.

5

Sending a fax

Checking and cancelling waiting jobs

Check which jobs are still waiting in the memory to be sent. If there are no jobs, the

LCD will show No Jobs Waiting. You can cancel a fax job that is stored and waiting in the memory.

a

Press Menu, 2, 7.

The number of jobs still to be sent will be displayed.

b

Do one of the following:

„

Press a or b to scroll though the waiting jobs, press OK to choose a job, and then press 1 to cancel it.

„ Press 2 to exit without cancelling.

c

When you have finished, press

Stop/Exit.

5

Sending a fax manually

5

5

Manual transmission

Manual transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax.

5

a

Make sure you are in Fax mode .

b

Load your document.

c

Press Hook and listen for a dial tone. Or pick up the handset of an external telephone and listen for a dial tone.

d

Dial the fax number you want to call.

e

When you hear the fax tone, press

Start.

„

If you are using the scanner glass, press 1 to send a fax.

f

Replace the handset.

43

Chapter 5

Out of memory message

If you get an Out of Memory message while scanning the first page of a fax, press

Stop/Exit to cancel the fax.

If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation.

Note

• If you get an Out of Memory message while faxing and you do not want to delete your stored faxes to clear the memory, you can send the fax in real time. (See

Real Time Transmission on page 42.)

• To make extra memory available, you can do the following:

• Print the faxes that are in the memory.

(See Printing a fax from the memory on page 50.)

• Turn off Fax storage. (See Turning off

Remote Fax Options on page 69.)

• Add Optional Memory (See Memory

board on page 113.)

5

Maximum ADF output tray capacity

If the maximum capacity of the output tray is reached during use, the machine will stop scanning and the LCD will show

20 Sheet Limit

.

Do one of the following:

„ To send the pages scanned so far, press

1.Send

.

„

To delete the scanned pages, press

2.Delete

.

If you send the pages already scanned and want to send the remaining pages, remove the scanned sheets from the ADF output tray, then dial the fax number and press Start.

5

44

6

Receiving a fax

6

Receive modes

You must choose a receive mode depending on the external devices and telephone services you have on your line. The diagrams below will help you choose the correct mode. (For more detailed

information about the receive modes, see Using receive modes on page 46.)

6

Choosing the Receive Mode

Do you want to use the telephone features of your machine (if available) or an external telephone or external telephone answering device connected on the same line as the machine?

Yes

Are you using the voice message function of an external telephone answering device?

No

Fax Only

No

Do you want the machine to answer fax and telephone calls automatically?

No

Manual

Yes

Fax/Tel

External TAD

Yes

To set the receive mode follow the instructions below.

a

Press Menu, 0, 1.

b

Press a or b to choose the receive mode.

Press OK.

c

Press Stop/Exit.

The LCD will display the current receive mode.

6

6

45

Chapter 6

Using receive modes

Some receive modes answer faxes automatically (Fax Only and Fax/Tel).

You may want to change the Ring Delay

before using these modes. (See Ring Delay on page 47.)

6

Fax Only

Fax Only

mode will automatically answer every call as a fax.

6

Fax/Tel

Fax/Tel

mode helps you automatically manage incoming calls, by recognising whether they are fax or voice calls and dealing with them in one of the following ways:

„ Faxes will be automatically received.

„ Voice calls will start the F/T ring to tell you to pick up the line. The F/T ring is a fast double ring made by your machine.

„ Use this mode if you receive few voice calls.

(Also see F/T Ring Time (Fax/Tel mode only) on page 47 and Ring Delay on page 47.)

6

Manual

Manual

mode turns off all automatic answering functions unless you are using the

Distinctive Ring

1

feature.

1

Faxability in New Zealand.

To receive a fax in Manual mode lift the handset of the external telephone. When you hear fax tones (short repeating beeps), press

Start, and then press 2 to receive a fax. You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.

(Also see Fax Detect on page 48.)

If you use a computer modem on the same line, Faxing will not operate correctly.

6

External TAD

External TAD

mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in the following ways:

„ Faxes will be automatically received.

„ Voice callers can record a message on the external TAD.

(For more information see Connecting an

external TAD on page 57.)

6

46

Receive Mode settings

6

Ring Delay

The Ring Delay setting sets the number of times the machine rings before it answers in

Fax Only

and Fax/Tel modes.

If you have external or extension telephones on the same line as the machine, choose the

maximum number of rings. (See Operating

from external and extension telephones

on page 59 and Fax Detect on page 48.)

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 1.

c

Press a or b to choose how many times the line rings before the machine answers. (02–10 for Australia, 01–10 for

New Zealand, 00–10 for some countries)

Press OK.

d

Press Stop/Exit.

6

Receiving a fax

F/T Ring Time

(Fax/Tel mode only)

When somebody calls your machine, you and your caller will hear the normal telephone ring sound. The number of rings is set by the Ring

Delay setting.

If the call is a fax, then your machine will receive it; however, if it is a voice call the machine will sound the F/T ring (a fast double-ring) for the time you have set in the

F/T Ring Time setting. If you hear the F/T ring it means that you have a voice caller on the line.

Because the F/T ring is made by the machine, extension and external telephones will not ring; however, you can still answer the call on any telephone. (For more information see

Using Remote Codes on page 60.)

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 2.

c

Press a or b to choose how long the machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds for Australia and some countries, 20, 30, 40 or 55 seconds for

New Zealand).

Press OK.

d

Press Stop/Exit.

6

6

47

Chapter 6

Fax Detect

If Fax Detect is On:

The machine can receive a fax automatically, even if you answer the call. When you see

Receiving

on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. The default setting is

On

.

If Fax Detect is Off:

If you are at the machine and answer a fax call by lifting an external handset, press

Start, then press 2 to receive the fax.

If you answered at an extension telephone, press l51. (l91 for New Zealand) (See

Operating from external and extension

telephones on page 59)

Note

• If this feature is set to On, but your machine does not connect a fax call when you lift an extension or external telephone handset, press the remote activation code

l

51 (l91 for New Zealand).

• If you send faxes from a computer on the same telephone line and the machine intercepts them, set Fax Detect to Off.

• We do not recommend having a PC plus fax machine on the same line.

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 3.

c

Press a or b to choose On or Off.

Press OK.

d

Press Stop/Exit.

6

Setting the Print Density

You can adjust the Print Density setting to make your printed pages darker or lighter.

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 7.

c

Press a to make the print darker.

Or, press b to make the print lighter.

Press OK.

d

Press Stop/Exit.

6

48

Additional receiving operations

Printing a reduced incoming fax

6

If you choose On, the machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter, Legal or Folio size paper.

The machine calculates the reduction ratio by using the page size of the fax and your Paper

Size setting (Menu, 1, 2, 2).

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 5. c

Press a or b to choose On or Off.

Press OK.

d

Press Stop/Exit.

6

Receiving a fax

Duplex (2-sided) printing for

Fax mode

6

Your machine can automatically print received faxes onto both sides of the paper when Duplex is set to On.

You can use A4 size of paper (60 to 105 gsm) for this function.

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 0.

c

Press a or b to choose On (or Off).

Press OK.

d

Press Stop/Exit.

Note

When you turn on Duplex the Auto

Reduction feature is also turned on.

Setting the Fax Receive

Stamp

6

You can set the machine to print the received date and time in the top centre of each received fax page.

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 9.

c

Press a or b to choose On or Off.

Press OK.

d

Press Stop/Exit.

Note

Make sure you have set the current date and time in the machine.

6

49

Chapter 6

Receiving faxes into memory

6

As soon as the paper tray becomes empty during fax reception, the screen will display

No Paper

, asking you to put paper in the

paper tray. (See Loading paper and print

media on page 10.) If you are unable to put

paper in the paper tray the following will happen:

If Memory Receive is On:

The machine will carry on receiving the current fax, with the remaining pages being stored in memory, if enough memory is available. Further incoming faxes will also be stored into memory until the memory is full.

When the memory is full the machine will stop automatically answering calls. To print the faxes, put fresh paper in the tray.

6

If Memory Receive is Off:

The machine will carry on receiving the fax, with the remaining pages being stored in memory, if enough memory is available.

Further incoming faxes will not be stored in memory. The machine will then stop automatically answering calls until fresh paper is put in the paper tray. To print the last fax you received, put fresh paper in the tray.

6

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 6.

c

Press a or b to choose On or Off.

Press OK.

d

Press Stop/Exit.

Printing a fax from the memory

If you are using the Fax Storage feature

(Menu, 2, 5, 1), you can still print a fax from the memory when you are at your machine.

(See Fax Storage on page 67.)

a

Press Menu, 2, 5, 3.

b

Press Start.

c

Press Stop/Exit.

6

Out of Paper Reception

As soon as the paper tray becomes empty during fax reception, the LCD shows

No Paper

. Put some paper in the paper tray.

(See Loading paper and print media on page 10.)

The machine will carry on receiving the fax, with the remaining pages being stored in memory, if enough memory is available.

Further incoming faxes will also be stored in to memory until the memory is full. When the memory is full the machine will stop automatically answering calls. To print the faxes, put fresh paper in the tray.

6

50

7

Telephone and external devices

7

Telephone line services

Features like Voice Mail, Call Waiting, Call

Waiting/Caller ID, RingMaster, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine.

7

Do you have Voice Mail?

If you have Voice Mail on the telephone line that you will install your new Machine on, there is a strong possibility that Voice Mail

and the Machine will conflict with each other

while receiving incoming calls. However, the

Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the Machine can work

together without any problems. If each one has a separate telephone number, neither will interfere with the other’s operations.

If you decide to get the Distinctive Ring service from the telephone company, you will need to follow the directions to ‘register’ the new Distinctive Ring pattern they give you.

This is so your Machine can recognize its incoming calls.

7

Telephone Service for

Australia

7

Telstra

®

FaxStream

®

(Distinctive Ringing)

Duet

®

7

Telstra

®

FaxStream

®

Duet

®

is an enhanced

Public Switched Telephone Service (PSTS) offered by Telstra

®

that allows you to have an additional number on one telephone line, with its own distinctive ring pattern. Telstra

®

FaxStream

®

Duet

®

is a call handling feature that helps users distinguish voice and facsimile calls. With FaxStream

®

Duet

®

, incoming calls to a fax number are announced by a different, distinctive ring signal. Only one call can be answered (or made) at any one time and while this call is in progress, incoming calls to either number will be presented with a busy tone.

Your machine has a Distinctive Ringing function, allowing you to dedicate one telephone number just for receiving faxes.

Note

After you have set the Distinctive Ring feature to On, the receive mode is set to

Manual

automatically. Your Distinctive

Ring Number does not allow Voice Calls - only Faxes. You cannot change the receive mode from Manual mode while the Distinctive Ring is set to on.

7

51

Chapter 7

What is the Advantage of using

Telstra

®

FaxStream

®

Duet

®

Function?

7

Using Telstra

®

FaxStream

®

Duet

®

is the most efficient way to receive both fax and telephone calls on the same line. When the voice call comes in, all telephones (extension and external) and the fax machine will ring to alert you to pick it up. If a fax call comes in, the fax machine will answer automatically without ringing, whereas the extension and external telephones will ring twice with a distinctive ring pattern. It is also a more efficient way of operating a Fax machine with an extension telephone as you do not have to use the remote activation codes. It gives you two independent numbers without the higher cost of a second line.

How does Telstra

®

FaxStream

®

Duet

®

Work?

7

Incoming calls to the voice number, will have the standard ring pattern of long, long tone, followed by a pause, repeated, while the new fax number will have a different ring pattern of three short bursts of ring, repeated at regular intervals.

When FaxStream

®

Duet

®

is On and you receive a voice call all extension and external telephones will ring with a standard ring pattern. The fax machine will ring on the third ring with a standard ring pattern. All external and the extension telephones will continue to ring, until you or a telephone answering device can answer the voice number.

When FaxStream

®

Duet

®

is On and you receive a fax call on the Duet

®

number the

Fax machine will answer and automatically receive the fax message without ringing. On the other hand, all extension and external telephones will ring twice with a distinctive ring pattern. Do not answer the telephone as you are receiving a fax message.

Flowchart Sequence of Incoming call

Incoming Call

(either Voice or Fax)

All extension phones ring twice, fax machine is silent.

Registered

Duet (Fax)

Number

Fax machine automatically receives and prints fax message without ringing.

Main number

(Voice Number)

Fax machine begins ringing on third ring.

You answer the call at an external telephone or an extension telephone.

Telephone Answering

Device (TAD) answers the call.

52

Set the Distinctive Ring to ON

Very important!

After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual automatically. Your Distinctive Ring Number does not allow Voice Calls - only Faxes. You cannot change the receive mode to another mode while the Distinctive Ring is set to on.

7

a

Press Menu, 2, 0, 2.

b

Press a or b to choose On.

c

Press OK.

d

Press Stop/Exit. Distinctive Ring is now set to on.

Telephone and external devices

Turning off Distinctive Ring

a

Press Menu, 2, 0, 2.

b

Press a or b to choose Off.

c

Press OK.

d

Press Stop/Exit.

Note

If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive

Mode again. (See Choosing the Receive

Mode on page 45.)

7

7

53

Chapter 7

Telephone Service for

New Zealand

7

FaxAbility

FaxAbility is a service offered by Telecom that allows you to have an additional number on one telephone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring.

7

How Will the Fax Machine Treat All

Other Numbers?

FaxAbility mode ensures that the machine will answer calls to the FaxAbility (secondary) number. When a call comes in to your main number, all the telephones will ring. You can set an external answering device (TAD) to answer calls on the other number(s). (See the chart in the following page.)

7

What is the Advantage of Using the

FaxAbility Function?

Using FaxAbility is the most efficient way to receive both fax and telephone calls on the same line. It is much easier for your callers who dial manually. The fax machine will answer with receiving tones so they will not have to press an activation code. And the people who call to talk on your main number will not have to talk to your fax machine.

Basically, it gives you two independent numbers without the higher cost of a second line.

7

How Does FaxAbility Work?

Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of long, silence, long, etc. When FaxAbility is

On

, you will not hear the first ring of all incoming calls on the fax machine. Extension telephones will ring as usual. If the fax machine recognizes the ring pattern, all ringing will stop and the fax machine will answer and automatically receive the fax message. Otherwise, you will hear the extension telephones and the fax machine continue to ring. The fax machine always listens to the ring pattern before it answers, so do not pick up the telephone during that time. You will quickly learn to recognize the ring pattern for faxes, so you will not be tempted to answer that number. Either you or a telephone answering device can answer the main number(s).

7

Flowchart Sequence of Incoming call

Incoming Call

(either Voice or Fax)

All extension phones ring twice, fax machine is silent.

Registered

Duet (Fax)

Number

Fax machine automatically receives and prints fax message without ringing.

Main number

(Voice Number)

Fax machine begins ringing on third ring.

You answer the call at an external telephone or an extension telephone.

Telephone Answering

Device (TAD) answers the call.

54

Note

After you have set the FaxAbility feature to

On

, the receive mode is set to Manual automatically. Unless you have a TAD or

Voice Mail set up on the FaxAbility number, Manual mode means you must answer all the call yourself. You can not change the receive mode to the other mode while the FaxAbility is set to on.

Telephone and external devices

How to Turn FaxAbility OFF or ON

The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat

Steps 1-3; Step 2 is where you can choose either On or Off.

Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions. If you have FaxAbility Service but don’t have Call Waiting, you need do nothing at this stage. If you do have Call

Waiting as well as FaxAbility, set the Call

Waiting menu option to On. See below.

7

a

Press Menu, 2, 0, 2.

b

Press a or b to set Faxability to On or

Off

.

If you have FaxAbility service, choose

On

.

Press OK.

c

Press a or b to set Call Waiting to On or

Off

. If you have Call Waiting service, choose On to avoid the trouble caused by Call Waiting.

Press OK.

d

Press Stop/Exit.

7

55

Chapter 7

Telephone Service for

Some Countries

7

Distinctive Ringing (For

Singapore and Hong Kong)

This machine feature lets you use the

Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one telephone line. Each telephone number has its own Distinctive Ringing pattern, so you will know which telephone number is ringing. This is one way you can have a separate telephone number for your machine.

Your machine has a Distinctive Ringing function, allowing you to dedicate one telephone number just for receiving faxes.

You will need to set Distinctive Ringing to On.

Note

You can switch it off temporarily, then turn it back on. When you get a new fax number, make sure you reset this function.

• The machine will answer only calls to the Distinctive Ringing number.

Note

After you have set the Distinctive Ring feature to On, the receive mode is set to

Manual

automatically. Unless you have a

TAD or Voice Mail set up on the Distinctive

Ring number, Manual mode means you must answer all the call yourself. You can not change the receive mode to the other mode while the Distinctive Ring is set to

On

.

7

Registering the Distinctive Ring pattern

Very important!

After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual automatically. Unless you have a TAD or

Voice Mail set up on the Distinctive Ring number, Manual mode means you must answer all the calls yourself. You can not change the receive mode to another mode while the Distinctive Ring is set to on.

7

a

Press Menu, 2, 0, 2.

b

Press a or b to choose On.

c

Press OK.

d

Press Stop/Exit. Distinctive Ring is now set to on.

56

Turning off Distinctive Ring

a

Press Menu, 2, 0, 2.

b

Press a or b to choose Off.

c

Press OK.

d

Press Stop/Exit.

Note

If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the receive

Mode again. (See Choosing the Receive

Mode on page 45.)

7

Telephone and external devices

Connecting an external

TAD

7

You can connect an external Telephone

Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine.

If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the display will show Telephone.

The external TAD must answer within four rings (we recommend you set it to two rings).

This is because your machine cannot hear the CNG tones until the external TAD has picked up the call. The sending machine will send CNG tones for only eight to ten seconds longer. We do not recommend using the toll saver feature on your external TAD if it needs more than four rings to activate it.

Note

If you have problems receiving faxes, reduce the ring delay setting on your external TAD to one or two rings.

Connections

7

The external TAD must be connected as shown in the illustration below.

1

7

1

(Example

for

Australia)

2

1 TAD

2 Protective Cap

57

Chapter 7 a

Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.) b

Record the outgoing message on your external TAD.

c

Set the TAD to answer calls.

d

Set the Receive Mode to

External TAD

. (See Choosing the

Receive Mode on page 45.)

Recording an outgoing message (OGM)

a

Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones.

b

Limit your speaking to 20 seconds.

c

End your 20-second message by giving your Remote Activation code for people sending manual faxes. For example:

“After the beep, leave a message or send a fax by pressing l51 (l91 for New

Zealand) and Start.”

Note

• You need to turn the Remote Codes setting to on to use the Fax Receive Code

l

51 (l91 for New Zealand). (See Using

Remote Codes on page 60.)

• We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice. You may try leaving out this pause, but if your machine has trouble receiving faxes, then you should re-record the OGM to include it.

7

Multi-line connections (PABX)

7

Most offices use a central telephone system.

Brother recommends that all our Fax/MFC machines be connected to a discreet

(dedicated) line. Although a particular PABX may appear to work with a particular model of fax machine, we cannot guarantee that the unit will operate correctly.

While it is often relatively simple to connect a fax machine to a PABX, (Private Automatic

Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you.

Brother does not recommend the use of a

PABX line. PABX limitations in general can cause some functions of the fax machine not to work correctly.

58

External and extension telephones

7

Note

You need to turn the Remote Codes setting to on to use the Remote Activation

Code l51 (l91 for New Zealand) and

Remote Deactivation Code #51 (#91 for

New Zealand). (See Using Remote Codes on page 60.)

Operating from external and extension telephones

7

If you answer a fax call at an extension telephone, or an external telephone that is correctly connected to the machine into the correct socket on the machine, you can make your machine take the call by using the

Remote Activation code. When you press the

Remote Activation code l51 (l91 for New

Zealand) the machine starts to receive the fax.

If you answer a call and no one is on the line:

7

You should assume that you’re receiving a manual fax.

Press l51 (l91 for New Zealand) and wait for the chirp or until the LCD shows Receiving, and then hang up.

Note

You can also use the Fax Detect feature to make your machine take the call. (See

Fax Detect on page 48.)

Telephone and external devices

For Fax/Tel mode only

When the machine is in Fax/Tel mode, it will use the F/T Ring Time (pseudo/doubleringing) to alert you to pick up a voice call.

Lift the external telephone’s handset, and then press Hook to answer.

If you are at an extension telephone, you will need to lift the handset during the F/T Ring

Time and then press #51 (#91 for New

Zealand) between the pseudo/double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l51(l91 for New

Zealand).

7

Connecting an external or extension telephone

You can connect a separate telephone directly to your machine as shown in the diagram below.

7

1

7

2

(Example

for

Australia)

3

1 Extension telephone

2 External telephone

3 Protective Cap

When you are using an external telephone, the LCD shows Telephone.

59

Chapter 7

Using a non-Brother cordless external handset

7

If your non-Brother cordless telephone is connected to the telephone line cord (see

page 59) and you typically carry the cordless

handset elsewhere, it is easier to answer calls during the Ring Delay.

If you let the machine answer first, you will have to go to the machine so you can press

Hook to transfer the call to the cordless handset.

Note

• If you are always disconnected when accessing your external TAD remotely, try changing the Fax Receive Code and

Telephone Answer Code to another threedigit code using the numbers 0-9, l, #.

• Remote Codes might not work with some telephone systems.

• Not all brands of cordless telephones are compatible for use with your machine.

Using Remote Codes

7

Remote Activation Code

If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by pressing the Remote

Activation Code l51 (l91 for New Zealand).

Wait for the chirping sounds then replace the

handset. (See Fax Detect on page 48.) Your

caller will have to press start to send the fax.

If you answer a fax call at the external telephone, you can make the machine receive the fax by pressing Start and choosing Receive.

7

Remote Deactivation Code

If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T

(double-ring) after the initial ring delay. If you pick up the call on an extension telephone you can turn the F/T ring off by pressing #51

(#91 for New Zealand) (make sure you press this between the rings).

If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at the external telephone by pressing Hook.

7

Turning on the Remote Codes

You need to turn the Remote Codes setting to on to use the Fax Receive Code and

Telephone Answer Code.

7

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 4.

c

Press a or b to choose On.

Press OK.

d

If you do not want to change the Fax

Receive Code, press OK.

e

If you do not want to change the

Telephone Answer Code, press OK.

f

Press Stop/Exit.

Changing the Remote Codes

The preset Remote Activation Code is l51

(l91 for New Zealand). The preset Remote

Deactivation Code is #51 (#91 for New

Zealand). If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 555.

7

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 4.

c

Press a or b to choose On or Off.

Press OK.

60

d

If you chose On in step c, enter the new

Remote Activation Code.

Press OK.

e

Enter the new Remote Deactivation

Code.

Press OK.

f

Press Stop/Exit.

Telephone and external devices

7

61

62

8

Dialling and storing numbers

How to dial

You can dial in any of the following ways.

Manual dialling

Use the dial pad to enter all the digits of the telephone or fax number.

8

8

Speed dialling

Press and then the three digit Speed Dial

number. (See Storing Speed Dial numbers on page 64.)

8

Note

If the LCD shows Register Now? when you enter a One Touch or a Speed Dial number, it means that a number is not stored there.

8

One touch Dialling

Press the One Touch key that stores the

number you want to call. (See Storing

One Touch Dial numbers on page 63.)

To dial One Touch numbers 9 to 16, hold down Shift as you press the One Touch key.

8

Search

You can search alphabetically for names you have stored in the One Touch and

Speed Dial memories. (See Storing

One Touch Dial numbers on page 63 and

Storing Speed Dial numbers on page 64.)

a

Press b

Press the dial pad keys for the first few letters of the name. (Use the chart on

Entering text on page 179 to help you

enter letters.)

Press OK.

c

Press a or b to scroll until you find the name you are looking for.

Press OK.

d

Press Start.

Note

• If you do not enter a letter and press OK in

step b, all registered names will appear.

Press a or b to scroll until you find the name you are looking for.

• If the LCD shows No Contact Found when you enter the first few letters of the name, it means that a name for the letter is not stored.

Fax redial

8

If you are sending a fax automatically and the line is busy, the machine will automatically redial up to three times at five minute intervals.

If you are sending a fax manually and the line is busy, press Redial/Pause, wait for the other fax machine to answer, and then press

Start to try again. If you want to make a second call to the last number dialled, you can save time by pressing Redial/Pause and

Start.

Redial/Pause only works if you dialled from the control panel.

8

Dialling and storing numbers

Storing numbers

You can set up your machine to do the following types of easy dialling: One Touch,

Speed Dial and Groups for Broadcasting faxes. You can also specify the default resolution for each One Touch and

Speed Dial number. When you dial a quick dial number, the LCD shows the name, if you stored it, or the number. A scan profile can also be stored along with the fax number.

If you lose electrical power, the quick dial numbers stored in the memory will not be lost because they are stored permanently.

Storing a pause

Press Redial/Pause to insert a 3.5-second pause between numbers. You can press

Redial/Pause as many times as needed to increase the length of the pause.

8

Storing One Touch Dial numbers

Your machine has 8 One Touch keys where you can store 16 fax or telephone numbers for automatic dialling. To access numbers 9 to 16, hold down Shift as you press the

One Touch key.

8

a

Press the One Touch key where you want to store the number. If a number is not stored there, the LCD shows

Register Now?

.

Press 1 to choose Yes.

63

8

8

Chapter 8 b

Enter the number (up to 20 characters).

Press OK.

c

Choose one of the options below:

„ Enter the name using the dial pad

(up to 15 characters).

Press OK.

„ Press OK to store the number without a name.

d

If you want to save a fax resolution along with the number, choose one of the options below:

„ To store the fax resolution, press a or b

to select Std, Fine, S.Fine or

Photo

. Press OK.

„ Press OK if you don’t want to change the default resolution. The default setting is Std.

Note

You can also store the number by pressing Menu, 2, 3, 1.

Storing Speed Dial numbers

8

You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to press a few keys

( , the three-digit number and Start). The machine can store 300 Speed Dial numbers

(001 - 300).

a

Press and enter a threedigit Speed

Dial location number (001-300).

If a number is not stored there, the LCD shows Register Now?

Press 1 to choose Yes.

b

Enter the number (up to 20 characters).

Press OK.

c

Do one of the following:

„ Enter the name using the dial pad

(up to 15 characters).

Press OK.

„ Press OK to store the number without a name.

d

Do one of the following:

„ If you want to save a fax resolution along with the number, press a or b to choose Std, Fine, S.Fine or

Photo

.

Press OK.

„ Press OK if you do not want to change the default resolution.

Note

• When you do a broadcast and you have saved a scan profile along with the number, the scan profile of the One

Touch, Speed Dial or Group number you chose first will be applied to the broadcast.

• You can also store the number by pressing Menu, 2, 3, 2.

64

Changing One Touch and

Speed Dial numbers

If you try to store a number in a One Touch or

Speed Dial location that already has a number stored in it, the LCD will show that existing name or number. If your machine has a scheduled job or you have set up fax forwarding to a stored number, the LCD will first ask you if you want to edit the number.

a

Do one of the following:

„

To change a stored One Touch number, press Menu, 2, 3, 1.

Choose the One Touch number you want to change.

„

To change a stored Speed Dial number, press Menu, 2, 3, 2.

Choose the Speed Dial number you want to change, then press OK.

b

Do one of the following:

„

To change the stored number, press 1.

„ To exit without making a change, press 2.

#005:MIKE

1.Change

2.Exit

c

Enter a new number or character.

Press OK.

d

Press d or c to position the cursor under the character you want to change, and then press Clear/Back to delete it.

Repeat for each character you want to delete.

e

Follow the directions beginning in step

d

in Storing One-Touch dial numbers

and Storing Speed Dial numbers. (See

Storing One Touch Dial numbers

on page 63 and Storing Speed Dial

numbers on page 64.)

8

Dialling and storing numbers

Setting up Groups for

Broadcasting

If you often want to send the same fax message to many fax numbers you can set up a group.

Groups are stored on a One Touch key or a

Speed Dial number. Each group uses up a

One Touch key or a Speed Dial location. You can then send the fax message to all the numbers stored in a group just by pressing a

One Touch key or entering a Speed Dial number, and then pressing Start.

Before you can add numbers to a group, you need to store them as One Touch or

Speed Dial numbers. You can have up to 20 small groups, or you can assign up to 315 numbers to one large group.

a

Press Menu, 2, 3, 3.

b

Choose an empty location where you want to store the group in one of the following ways:

„ Press a One Touch key.

„ Press and then enter the threedigit Speed Dial location.

Press OK.

Note

Please choose a One Touch key or a

Speed Dial number that has not been used to store a number.

c

Use the dial pad to enter a group number (01 to 20).

Press OK.

d

To add One Touch or Speed Dial numbers follow the instructions below:

„

For One Touch numbers, press the

One Touch keys one after the other.

„ For Speed Dial numbers, press , and then enter the three-digit

Speed Dial location.

8

8

65

Chapter 8

The LCD will display your chosen

One Touch numbers with a l and

Speed Dial numbers with a # (for example l006, #009).

e

Press OK when you have finished adding numbers.

f

Do one of the following:

„ Enter the name using the dial pad

(up to 15 characters). Use the chart

on Entering text on page 179 to help

you enter letters.

Press OK.

„ Press OK to store the group without a name.

g

If you want to save a fax resolution along with the number, choose one of the options below:

„ To store the fax resolution, press a or b

to select Std, Fine, S.Fine or

Photo

.

Press OK.

„ Press OK if you don’t want to change the default resolution.

h

Do one of the following:

„ To store another group for broadcasting, press OK. Go to

step b.

„ To finish storing groups for broadcasting, press Stop/Exit.

Note

You can easily print a list of all your

Speed Dial numbers.

Numbers that are part of a group will be marked in the Group column. (see

Reports on page 77)

Combining quick dial numbers

You can combine more than one Quick Dial number when you dial. This feature may be useful if you need to dial an access code for a cheaper rate from another long distance carrier.

For example, you might have stored ‘555’ on

Speed Dial #003 and ‘7000’ on Speed Dial

#002. You can use them both to dial ‘555-

7000’ if you press the following keys:

Press , , 002 and Start.

Numbers can be added manually by entering them on the dial pad:

8

Start.

This would dial ‘555–7001’. You can also add a pause by pressing Redial/Pause.

Tone or Pulse (not available in

New Zealand)

8

If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have Touch Tone service, you will not need this feature to send tone signals.

a

Press Hook.

b

Press # on the machine’s control panel.

Any digits dialled after this will send tone signals.

When you hang up, the machine will return to the Pulse dialling service.

66

9

Remote Fax Options

9

Remote Fax Options let you receive faxes while you are away from the machine.

You can use only one Remote Fax Option at a time.

Fax Forwarding

The Fax Forwarding feature lets you automatically forward your received faxes to another machine. If you choose Backup Print

On, the machine will also print the fax.

a

Press Menu, 2, 5, 1.

b

Press a or b to choose Fax Forward.

Press OK.

The LCD will ask you to enter the fax number you want your faxes to be forwarded to.

c

Enter the forwarding number (up to 20 digits).

Press OK.

d

Press a or b to choose On or Off.

Press OK.

Backup Print

On e

Press Stop/Exit.

IMPORTANT

If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine. The machine can store faxes for up to 60 hours if there is a power failure.

9

Fax Storage

The Fax Storage feature lets you store your received faxes in the machine’s memory. You can retrieve stored fax messages from a fax machine at another location using the remote

retrieval commands. (See Retrieving fax

messages on page 71.) Your machine will

automatically print a copy of the stored fax.

a

Press Menu, 2, 5, 1.

b

Press a or b to choose Fax Storage.

Press OK.

c

Press Stop/Exit.

9

9

67

Chapter 9

PC Fax Receive

If you turn on the PC Fax Receive feature your MFC will store received faxes in memory and send them to your PC automatically. You can then use your PC to view and store these faxes.

Even if you have turned off your PC (at night or the weekend, for example), your MFC will receive and store your faxes in its memory.

The LCD will show the number of stored faxes received, for example:

PC Fax Msg:001

When you start your PC and the PC Fax

Receiving software runs, your MFC transfers your faxes to your PC automatically.

To transfer the received faxes to your PC you must have the PC-FAX Receiving software running on your PC. (For details, see PC-FAX

Receiving in the Software User’s Guide on the CD-ROM.) a

Press Menu, 2, 5, 1.

b

Press a or b to choose

PC Fax Receive

.

Press OK.

c

Press a or b to choose <USB>, or your computer name if the machine is connected to a network.

Press OK.

d

Press a or b to choose On or Off.

Backup Print

On

Press OK.

e

Press Stop/Exit.

9

IMPORTANT

If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine. The machine can store faxes for up to 60 hours if there is a power failure.

Note

• Before you can set up PC Fax Receive you must install the MFL-Pro Suite software on your PC. Make sure your PC is connected and turned on. (For details see PC-FAX Receiving in the Software

User’s Guide on the CD-ROM.)

• If your machine has a problem and is unable to print faxes in memory, you can use this setting to transfer your faxes to a

PC. (For details, see Error and

maintenance messages on page 132.)

• PC Fax Receive is not supported in Mac

OS. (See PC Fax receiving in the

Software User’s Guide on the CD-ROM.)

68

Remote Fax Options

Changing Remote Fax

Options

9

If received faxes are left in your machine’s memory when you change to another

Remote Fax Option, the LCD will ask you the following message:

Erase All Doc?

1.Yes 2.No

or

Print All Fax?

1.Yes 2.No

„ If you press 1, faxes in the memory will be erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again.

„ If you press 2, faxes in the memory will not be erased or printed and the setting will be unchanged.

If received faxes are left in the machine’s memory when you change to

PC Fax Receive

from another remote fax option (Fax Forward or Fax Storage), the LCD will ask you the following message:

Send Fax to PC?

1.Yes 2.No

„ If you press 1, faxes in the memory will be sent to your PC before the setting changes.

„ If you press 2, faxes in the memory will not be erased or transferred to your PC and the setting will be unchanged.

IMPORTANT

If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case if there is a power failure before the fax is forwarded or a problem at the receiving machine. The machine can store faxes for up to 60 hours if there is a power failure.

Turning off Remote Fax

Options

a

Press Menu, 2, 5, 1.

b

Press a or b to choose Off.

Press OK.

Note

The LCD will give you options if there are received faxes still in your machine’s

memory. (See Changing Remote Fax

Options on page 69.)

c

Press Stop/Exit.

9

9

69

Chapter 9

Remote retrieval

The remote retrieval feature lets you retrieve your stored fax messages when you are not at the machine. You can call your machine from any touch tone phone or fax machine, then use the Remote Access Code to retrieve your messages.

9

Setting a Remote Access

Code

The Remote Access Code feature lets you access the remote retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The default code is an inactive code: – – –l.

a

Press Menu, 2, 5, 2.

b

Enter a three-digit code using the numbers 0–9, l or #.

Press OK.

c

Press Stop/Exit.

Note

Do not use the same code used for your

Remote Activation code (l51 (l91 for New

Zealand)) or Remote Deactivation code

(#51 (#91 for New Zealand)).(See

Changing the Remote Codes on page 60.)

You can change your code at any time. If you want to make your code inactive, press

Clear/Back and OK in b to restore the

default setting – – –l.

9

Using your Remote Access

Code

9

a

Dial your fax number from a telephone or another fax machine using touch tone.

b

When your machine answers, during a period of silence enter your Remote

Access Code c

The machine signals if it has received messages:

„

No beeps

No messages received.

„

1 long beep

Fax message received.

d

The machine gives two short beeps to tell you to enter a command. The machine will hang up if you wait longer than 30 seconds before entering a command. If you enter an invalid command the machine will beep three times.

e

Press 9 0 to reset the machine when you have finished.

f

Hang up.

Note

• If your machine is set to Manual mode, you can still access the remote retrieval features. Dial the fax number as normal and let the machine ring. After approximately 50 seconds for Australia and 100 seconds for other contries you will hear a long beep to tell you to enter the remote access code. You will then have

30 seconds to enter the code.

• This function may not be available in some countries e.g. Australia.

70

Retrieving fax messages

a

Dial your fax number from a telephone or another fax machine using touch tone.

b

When your machine answers, during a period of silence enter your Remote

Access Code (3 digits followed by l). If you hear one long beep, you have messages.

c

When you hear two short beeps, use the dial pad to press 9 6 2.

d

Wait for a long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent, followed by ##

(up to 20 digits).

e

Hang up after you hear your machine beep. Your machine will call the other machine, which will then print your fax messages.

Note

You can insert a pause in a fax number by using the # key.

9

Remote Fax Options

Changing the Fax Forwarding number

9

You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone.

a

Dial your fax number from a telephone or another fax machine using touch tone.

b

When your machine answers, enter your Remote Access Code (3 digits followed by l) during a period of silence.

If you hear one long beep, you have messages.

c

When you hear two short beeps, use the dial pad to press 9 5 4.

d

Wait for a long beep, and then use the dial pad to enter the new number of the remote fax machine where you want your fax messages forwarded followed by ## (up to 20 digits).

e

Press 9 0 to reset the machine when you have finished.

f

Hang up after you hear your machine beep.

Note

You can insert a pause in a fax number by using the # key.

9

71

Chapter 9

Remote fax commands

Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l), the system will give two short beeps and you must enter a remote command.

9

Remote commands

95

Change the fax forwarding or fax storage settings

1 OFF

96

97

98

2 Fax Forwarding

4 Fax Forwarding number

6 Fax Storage

Change the Receive Mode

1 External TAD

2 Fax/Tel

Operation details

You can choose Off after you have retrieved or erased all your messages.

One long beep means the change is accepted. If you hear three short beeps, you cannot change because the conditions have not been met (for example, registering a fax forwarding number). You can register the maximum number of rings. (See

Changing the Fax Forwarding number on page 71.) Once you

have registered the number, fax forwarding will work.

Retrieve a fax

2 Retrieve all faxes

3 Erase faxes from the memory If you hear one long beep, fax messages have been erased from the memory. (The machine will print any unprinted faxes in memory before erasing them.)

Check the receiving status

1 Fax

Enter the number of a remote fax machine to receive stored fax

messages. (See Retrieving fax messages on page 71.)

You can check whether your machine has received any faxes.

If yes, you will hear one long beep. If no, you will hear three short beeps.

If you hear one long beep, your change has been accepted.

90

3 Fax Only

Exit

Press 9 0 to exit remote retrieval. Wait for the long beep, then replace the handset.

72

10

Polling

10

Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work. Not all fax machines support polling.

Polling receive

Polling receive lets you call another fax machine to receive a fax.

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 8.

c

Press a or b to choose Standard.

Press OK.

d

Enter the fax number you are polling.

Press Start.

10

Secure polling

Secure polling lets you restrict who can get the documents you set up to be polled.

Secure polling only works with Brother fax machines. If you want to get a fax from a secured Brother machine you have to enter the secure code.

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 8.

c

Press a or b to choose Secure.

Press OK.

d

Enter a four-digit secure code.

Press OK.

This is the security code of the fax machine you are polling.

e

Enter the fax number you are polling.

f

Press Start.

10

Delayed polling

10

Delayed polling lets you set the machine to begin polling receive at a later time. You can only set up one delayed polling operation.

a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 8.

c

Press a or b to choose Timer.

Press OK.

d

Enter the time (in 24-hour format) you want to begin polling.

Press OK.

For example, enter 21:45 for 9:45 PM.

e

Enter the fax number you are polling.

Press Start.

The machine makes the polling call at the time you entered.

Note

If the other fax machine that you are calling has not been set-up for Polling, you will receive the message

Connection Fail

.

10

73

Chapter 10

Sequential polling

Sequential polling lets you request documents from several fax machines in one operation. a

Make sure you are in Fax mode .

b

Press Menu, 2, 1, 8.

c

Press a or b to choose Standard,

Secure

or Timer.

Press OK.

d

Choose one of the options below.

„

If you choose Standard go to

step e.

„ If you choose Secure, enter a fourdigit number, press OK, go to

step e.

„

If you chose Timer, enter the time

(in 24-hours format) you want to begin polling and press OK, go to

step e.

Note

If you did not enter the correct

Secure Code, you will receive the message Disconnected.

e

Specify the destination fax machines you want to poll by using One Touch,

Speed Dial, Search, a Group or the dial pad. You must press OK between each location.

f

Press Start.

Press Stop/Exit while the machine is dialling to cancel the polling process.

To cancel all sequential polling receive jobs,

press Menu, 2, 7. (See Checking and

cancelling waiting jobs on page 43.)

10

Polled transmit

Polled transmit lets you set up your machine to wait with a document so another fax machine can call and retrieve it.

10

Setup for polled transmit

a

Make sure you are in Fax mode .

b

Load your document.

c

Press Menu, 2, 2, 6.

d

Press a or b to choose Standard.

Press OK.

e

Press 2 to choose 2.No if you do not want to enter more settings when the

LCD asks you the following message:

Next

1.Yes 2.No

f

Press Start.

g

If you are using the scanner glass, the

LCD will prompt you to choose one of the options below:

Next Page?

1.Yes 2.No(Send)

„ Press 1 to send another page.

Go to step h.

„ Press 2 or Start to send the document.

h

Place the next page on the scanner

glass, press OK. Repeat steps g and h

for each additional page.

Your machine will automatically send the fax.

10

74

Note

The document will be stored and can be retrieved from any other fax machine until you delete the fax from memory.

To delete the fax from memory, press

Menu, 2, 7. (See Checking and cancelling

waiting jobs on page 43.)

Polling

Setup for polled transmit with a secure code

10

Secure polling lets you restrict who can get the documents you set up to be polled.

Secure polling only works with Brother fax machines. If another person wants to retrieve a fax from your machine they will have to enter the secure code.

a

Make sure you are in Fax mode .

b

Load your document.

c

Press Menu, 2, 2, 6.

d

Press a or b to choose Secure.

Press OK.

e

Enter a four-digit number.

Press OK.

f

Press 2 to choose 2.No if you do not want to enter more settings when the

LCD asks you the following message:

Next

1.Yes 2.No

g

Press Start.

h

If you use the scanner glass, the LCD will prompt you to choose one of the options below:

Next Page?

1.Yes 2.No(Send)

„ Press 1 to send another page.

Go to step i.

„

Press 2 or Start to send the document.

i

Place the next page on the scanner

glass, press OK. Repeat steps h and i

for each additional page.

Set Next Page

Then Press OK

Your machine will automatically send the fax.

10

75

11

Printing reports

Fax reports

Some fax reports (transmission verification and fax journal) can be printed automatically and manually.

11

Transmission verification report

You can use the Transmission Verification

Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.

There are several settings available for the

Transmission Verification Report:

„

On

: Prints a report after every fax you send.

„

On+Image

: Prints a report after every fax you send. A portion of the fax’s first page appears on the report.

„

Off

: Prints a report only if your fax is unsuccessful due to a transmission error.

Off

is the default setting.

„

Off+Image

: Prints a report only if your fax is unsuccessful due to a transmission error. A portion of the fax’s first page appears on the report.

Note

• If your transmission is successful, OK will appear next to RESULT on the

Transmission Verification Report. If transmission is not successful, ERROR will appears next to RESULT.

• If you choose On+Image or Off+Image, the image will only appear on the

Transmission Verification Report if Real

Time Transmission is set to Off. (See

Real Time Transmission on page 42.)

11

76

a

Press Menu, 2, 4, 1.

b

Press a or b to choose On, On+Image,

Off

or Off+Image.

Press OK.

c

Press Stop/Exit.

Fax Journal

You can set the machine to print a fax journal

(activity report) at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). The default setting is Every 50 Faxes, this means that your machine will print the journal when the machine has stored 50 jobs.

If you set the interval to Off, you can still print the report by following the steps on the next page.

a

Press Menu, 2, 4, 2.

b

Press a or b to choose an interval.

Press OK.

If you choose 7 days, you will be asked to choose a day when you want the 7 day countdown to begin.

c

Enter the time to begin printing, in

24 hour format.

Press OK.

For example: enter 19:45 for 7:45 PM.

d

Press Stop/Exit.

If you choose 6, 12, 24 hours, 2 or 7 days, the machine will print the report at the selected time and then erase all jobs from its memory.

If the machine’s memory becomes full with

200 jobs before the time you chose has passed, the machine will print the journal early and then erase all jobs from memory.

If you want an extra report before it is due to print, you can print it manually without erasing the jobs from memory.

11

11

Reports

The following reports are available:

1 XMIT Verify

Displays the Transmission Verification

Report for your last outgoing 200 faxes and prints the last report.

2 Help List

Prints a list of commonly used functions to help you program your machine.

3 Tel Index List

Prints a list of names and numbers stored in the One Touch and Speed Dial memory in numerical or alphabetical order.

4 Fax Journal

Prints a list of information about your last

200 incoming and outgoing faxes. (TX: transmit.) (RX: receive.)

5 User Settings

Print a list of your current settings.

6 Network Config

Lists your network settings.

7 Order Form

You can print an accessories order form to fill out and send to your Brother dealer.

11

Printing reports

How to print a report

a

Press Menu, 6.

b

Do one of the following:

„ Press a or b to choose the report you want.

Press OK.

„ Enter the number of the report you want to print. For example, press 2 to print the Help List.

c

Press Start.

d

Press Stop/Exit.

11

11

77

78

Chapter 11

Section III

Copy

Making copies

80

III

80

12

Making copies

How to copy

Entering copy mode

1 Stack/Sort/Duplex

2 Copy ratio and copy layout

3 Contrast

4 Quality

5 Number of copies

Making a single copy

a

Make sure you are in Copy mode .

b

Load your document.

c

Press Start.

12

12

12

Making multiple copies

a

Make sure you are in Copy mode . b

Load your document.

c

Use the dial pad to enter the number of copies (up to 99).

d

Press Start.

Note

To sort your copies, see Sorting copies

using the ADF on page 83.

Stop copying

12

To stop copying, press Stop/Exit.

12

12

Copy options

(temporary settings)

When you want to quickly change the copy settings temporarily for the next copy, use the temporary Copy keys. You can use different combinations.

The machine returns to its default settings one minute after copying, unless you have set the Mode Timer to 30 seconds or less.

(See Mode Timer on page 21.)

Enlarging or reducing the image copied

You can choose the following enlargement or reduction ratios:

12

Press

100%

*

97% LTRiA4

94% A4iLTR

91% Full Page

85% LTRiEXE

83% LGLiA4

78% LGLiLTR

70% A4iA5

50%

Custom(25-400%)

Auto

200%

141% A5iA4

104% EXEiLTR

* The factory setting is shown in Bold with an asterisk.

12

Making copies

When set to Auto, the machine calculates the reduction ratio that best fits the paper size

the paper tray is set to.(See Paper Size on page 22.)

Auto

is only available when using the ADF.

Custom(25-400%)

allows you to enter a ratio from 25% to 400%.

To enlarge or reduce the next copy follow the instructions below: a

Make sure you are in Copy mode .

b

Load your document.

c

Use the dial pad to enter the number of copies (up to 99).

d

Press Enlarge/Reduce.

e

Do one of the following:

„ Press a or b to choose the enlargement or reduction ratio you want.

Press OK.

„ Press a or b to choose

Custom(25-400%)

.

Press OK.

Use the dial pad to enter an enlargement or reduction ratio from

25%

to 400%. (For example, press

5 3 to enter 53%.)

Press OK.

f

Press Start.

12

Note

• Page Layout Options 2 in 1(P), 2 in 1(L),

4 in 1(P) or 4 in 1(L) are not available with

Enlarge/Reduce.

• (P) means Portrait and (L) means

Landscape.

81

Chapter 12

Using the Options key

Use the Options key to quickly set the following copy settings temporarily for the next copy.

Press

Menu selections

Press a or b, then press OK

Options

Press a or b, then press OK

Page

12

Stack/Sort

(appears when the document is in the ADF)

Quality

Stack

*

Sort

Auto

*

Photo

Brightness

Contrast

Page Layout

Tray Select

Text b-nnnno+a b-nnnon+a b-nnonn+a

*

b-nonnn+a b-onnnn+a b-nnnno+a b-nnnon+a b-nnonn+a

*

b-nonnn+a b-onnnn+a

Off(1 in 1)*

2 in 1 (P)

2 in 1 (L)

4 in 1 (P)

4 in 1 (L)

MP>T1

* or MP>T1>T2*

T1>MP

or T1>T2>MP

#1(XXX)

1

#2(XXX)

1

MP(XXX)

1

1

“XXX” is the paper size. (T2 or

#2 appears only if you installed the optional paper tray.)

The factory settings are shown in Bold with an asterisk.

83

83

83

84

84

85

82

Sorting copies using the ADF

12

You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on.

a

Make sure you are in Copy mode .

b

Unfold the ADF output tray and place your document face down in the ADF input tray.

c

Use the dial pad to enter the number of copies (up to 99).

d

Press Options and a or b to choose

Stack/Sort

.

Press OK.

e

Press a or b to choose Sort.

Press OK.

f

Press Start.

Improving copy quality

You can choose from a range of quality settings. The default setting is Auto.

„

Auto

Auto is the recommended mode for ordinary printouts. Suitable for documents that contain both text and photographs.

„

Text

Suitable for documents containing only text.

„

Photo

Suitable for copying photographs.

To temporarily change the quality setting, follow the steps below: a

Make sure you are in Copy mode .

b

Load your document.

c

Use the dial pad to enter the number of copies (up to 99).

12

Making copies d

Press Options.

Press a or b to choose Quality.

Press OK.

e

Press a or b to choose Auto, Photo or

Text

.

Press OK.

f

Press Start.

To change the default setting, follow the steps below: a

Press Menu, 3, 1.

b

Press a or b to choose the copy quality.

Press OK.

c

Press Stop/Exit.

Adjusting Contrast and

Brightness

12

Brightness

Adjust the copy brightness to make copies darker or lighter.

To temporarily change the copy brightness setting, follow the steps below:

12

a

Make sure you are in Copy mode .

b

Load your document.

c

Use the dial pad to enter the number of copies (up to 99).

d

Press Options.

Press a or b to choose Brightness.

Press OK.

e

Press a to make a lighter copy or press b

to make a darker copy.

Press OK.

f

Press Start.

12

83

Chapter 12

To change the default setting follow the steps below: a

Press Menu, 3, 2.

b

Press a to make a lighter copy or press b

to make a darker copy.

Press OK.

c

Press Stop/Exit.

Contrast

Adjust the contrast to help an image look sharper and more vivid.

To temporarily change the contrast setting, follow the steps below:

12

a

Make sure you are in Copy mode .

b

Load your document.

c

Use the dial pad to enter the number of copies (up to 99).

d

Press Options.

Press a or b to choose Contrast.

Press OK.

e

Press a or b to increase or decrease the contrast.

Press OK.

f

Press Start.

To change the default setting follow the steps below: a

Press Menu, 3, 3.

b

Press a or b to increase or decrease the contrast. Press OK.

c

Press Stop/Exit.

Making N in 1 copies

(page layout)

You can reduce the amount of paper used when copying by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, which lets you save paper.

IMPORTANT

• Please make sure the paper size is set to

Letter

, A4, Legal or Folio.

• (P) means Portrait and (L) means

Landscape.

• You cannot use the Enlarge/Reduce setting with the N in 1 feature.

12

a

Make sure you are in Copy mode .

b

Load your document.

c

Use the dial pad to enter the number of copies (up to 99).

d

Press Options.

Press a or b to choose Page Layout.

Press OK.

e

Press a or b to choose 2 in 1 (P),

2 in 1 (L)

, 4 in 1 (P),

4 in 1 (L)

or Off(1 in 1).

Press OK.

f

Press Start to scan the page.

If you placed the document in the ADF, the machine scans the pages and starts printing.

If you are using the scanner glass, go

to step g.

g

After the machine scans the page, press 1 to scan the next page.

Next Page?

1.Yes 2.No

84

h

Put the next page on the scanner glass.

Press OK.

Repeat steps g and h for each page of

the layout.

i

After all the pages have been scanned,

press 2 in step g to finish.

Place the document face down in the direction shown below:

12

„

2 in 1 (P)

„

2 in 1 (L)

„

4 in 1 (P)

„

4 in 1 (L)

Making copies

Tray selection

You can change the Tray Use only for the next copy.

a

Make sure you are in Copy mode .

b

Load your document.

c

Use the dial pad to enter the number of copies (up to 99).

d

Press Options.

Press a or b to choose Tray Select.

Press OK.

e

Press a or b to choose the MP>T1>T2,

T1>T2>MP

, #1(XXX), #2(XXX) or

MP(XXX)

.

Press OK.

f

Press Start.

Note

• T2 or #2 appears only if the optional paper tray is installed.

• T2 or #2 is available for MFC-8380DN.

• To change the default setting for Tray

Select, see Tray Use in copy mode on page 22.

12

12

85

Chapter 12

Duplex (2-sided) copying

If you want to use the duplex copy feature, load your document in the ADF.

If you get an Out of Memory message while you are making duplex copies, try installing

extra memory. (See Out of memory message on page 88.)

12

Duplex Copy

(long edge flip)

MFC-8370DN

„

1sidedi2 sided L

Portrait

12

MFC-8380DN

„

1sidedi2sided L

Portrait

Landscape

1

2

1

2

„

2sidedi2sided

Portrait

Landscape

1

2

2

1

2

2 a

Make sure you are in Copy mode .

b

Unfold the ADF output tray and place your document face down in the ADF input tray.

c

Enter the number of copies (up to 99) using the dial pad.

d

Press Duplex and a or b to select

1sidedi2sided L

.

Press OK.

e

Press Start to copy the document.

Landscape

2

2

„

2sided Li1sided

Portrait

2

2

2

2

Landscape

2

1

2

1

2

2 a

Make sure you are in Copy mode .

b

Unfold the ADF output tray and place your document face down in the ADF input tray.

86

d

Press Duplex and a or b to select e

Press Start to copy the document.

MFC-8380DN

„ Advanced 2sided Si1sided

Portrait

1sidedi2sided L

.

Press OK.

Making copies c

Enter the number of copies (up to 99) using the dial pad.

d

Press Duplex and a or b to select

1sidedi2sided L

,

2sided i 2sided

or

2Sided Li1Sided

.

Duplex

1sidedi2sided Le

Press OK.

e

Press Start to copy the document.

Note

• Duplex copy using a 2-sided legal size document is not available.

• (L) means Long edge and (S) means

Short edge.

Advanced Duplex Copy

(short edge flip)

12

MFC-8370DN

„

1sidedi2sided S

Portrait

1

2

2

Landscape

1

2

2 a

Make sure you are in Copy mode .

b

Unfold the ADF output tray and place your document face down in the ADF input tray.

c

Enter the number of copies (up to 99) using the dial pad.

1

2

2

Landscape

2

„

Advanced 1sidedi2sided S

Portrait

1

2

1

2

2

Landscape

1

2

2 a

Make sure you are in Copy mode .

b

Unfold the ADF output tray and place your document face down in the ADF input tray.

c

Enter the number of copies (up to 99) using the dial pad.

d

Press Duplex and a or b to select

Advanced

.

Press OK.

12

87

Chapter 12 e

Press a or b to select

2Sided Si1Sided

or

1sidedi2sided S

. Press OK.

f

Press Start to copy the document.

Note

• Duplex copy using a 2-sided legal size document is not available.

• (L) means Long edge and (S) means

Short edge.

Out of memory message

If the memory becomes full while you are making copies, the LCD message will guide you through the next step.

If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Start to copy the pages scanned so far, or to press Stop/Exit to cancel the operation.

To gain extra memory, you can do the following:

„ Print the faxes that are in the memory.

(See Out of Paper Reception on page 50.)

„ You can turn off Fax Storage. (See

Turning off Remote Fax Options on page 69.)

Note

When you get an Out of Memory message, you may be able to make copies if you first print incoming faxes in the memory to restore the memory to

100%.

12

88

Section IV

Direct printing

Printing data from a USB Flash memory drive or a digital camera supporting mass storage

90

IV

13

Printing data from a USB Flash memory drive or a digital camera supporting mass storage

13

With the Direct Print feature, you do not need a computer to print data. You can print by just plugging your USB Flash memory drive into the machine’s USB direct interface. You can also connect and print directly from a camera set to USB mass storage mode.

Note

• Some USB Flash memory drives may not work with the machine.

• If your camera is in PictBridge mode, you cannot print data. Please refer to the documentation supplied with your camera to switch from PictBridge mode to mass storage mode.

Supported file formats

13

Direct Print supports the following file formats:

„

PDF version 1.7

1

„ JPEG

„ Exif + JPEG

„ PRN (created by Brother driver)

„ TIFF (scanned by all MFC or DCP Brother models)

„ PostScript

®

3™ (created by the Brother

BRScript3 printer driver)

„ XPS version 1.0

1

PDF data including a JBIG2 image file, a JPEG2000 image file or transparency files are not supported.

Creating a PRN or

PostScript

®

3™ file for direct printing

Note

The screens in this section may vary depending on your application and operating system.

a

From the menu bar of an application, click File, then Print.

b

Choose Brother MFCXXXX Printer (1) and check the Print to file box (2).

Click Print.

1

2 c

Choose the folder you want to save the file to and enter the file name if you are prompted to.

If you are prompted for a file name only, you can also specify the folder you want to save the file in by entering the directory name. For example:

C:\Temp\FileName.prn

If you have a USB Flash memory drive or digital camera connected to your computer, you can save the file directly to the USB Flash memory drive.

13

90

Printing data from a USB Flash memory drive or a digital camera supporting mass storage

Printing data directly from the USB Flash memory drive or digital camera supporting mass storage

13

a

Connect your USB Flash memory drive or digital camera to the USB direct interface (1) on the front of the machine.

1

1

Note

For MFC-8380DN

• If the Direct Print setting of Secure

Function Lock 2.0 is set to Off for all users (including Public mode settings),

Not Available

will appear on the LCD and then the machine will go back to the

Ready mode. You cannot access to the

Direct Print function.

• If the current restricted user ID you are using is restricted for the Direct Print function from Secure Function Lock 2.0, but other restricted users (including Public mode settings) are allowed access,

Access Denied

will appear on the LCD and then the machine will ask your name.

If you are a restricted user with access to

Direct Print, press a or b to choose your name, press OK and enter your four-digit password.

• If your administrator has set a page limit for Direct Print and the machine has already reached the maximum number of pages, the LCD will show

Limit Exceeded

when you insert a

USB flash memory drive or digital camera.

b

When the machine has recognized the

USB flash memory drive or digital camera, the Direct key turns blue.

Press the Direct key.

c

Press a or b to choose the folder name or file name you want to print.

Press OK.

If you have chosen the folder name, press a or b to choose the file name you want to print.

Press OK.

Note

• Your digital camera must be switched from PictBridge mode to mass storage mode.

• If you want to print an index of the files, choose Index Print, and then press

OK. Press Start to print the data.

• File names that are stored in your USB

Flash memory drive can be displayed using the following characters on the LCD:

A B C D E F G H I J K L M N O P Q R S T

U V W X Y Z 0 1 2 3 4 5 6 7 8 9 $ % ’ ` -

@ { } ~ ! # ( ) & _ ^

13

91

Chapter 13 d

Do one of the following:

„ Press a or b to choose a setting you need to change and press OK, and then press a or b to choose an option for the setting and press OK.

„ If you do not need to change the current default settings, go to

step e.

Print File Set

Paper Size e

Note

• You can choose the following settings:

Paper Size

Media Type

Multiple Page

Orientation

Duplex

Collate

Tray Use

Print Quality

PDF Option

• Depending on the file type, some of these settings may not appear.

e

Press Start if you have finished.

f

Press the dial pad key to enter the number of copies you want.

Press OK.

g

Press Start to print the data.

IMPORTANT

• To prevent damage to your machine, DO

NOT connect any device other than a digital camera or USB Flash memory drive to the USB direct interface.

• DO NOT remove the USB Flash memory drive or digital camera from the USB direct interface until the machine has finished printing.

Note

• If you want to change the default setting for the paper tray to feed paper from, press Menu, 1, 6, 3 to change the paper tray setting.

• You can change the default settings for

Direct Print by using the control panel when the machine is not in the Direct Print mode. Press Menu, 5 to enter the

USB Direct I/F

menu. (See Menu

table on page 165.)

Understanding the error messages

Once you are familiar with the types of errors that can occur while you print data from the

USB Flash memory drive or digital camera with Direct Print, you can easily identify and troubleshoot any problems.

„

Out of Memory

This message will appear if you are working with images that are too large for the machine's memory.

„

Unusable Device

This message will appear if you connect an incompatible or broken device to the

USB direct interface. To clear the error, unplug the device from the USB direct interface.

(See Error and maintenance messages on page 132 for the detailed solution.)

13

92

Section V

Software

Software and Network features

94

V

94

14

Software and Network features

14

The HTML User’s Guide on the CD-ROM includes the Software User's Guide and

Network User's Guide for features available when connected to a computer (for example, printing and scanning). These guides have easy to use links that, when clicked, will take you directly to a particular section.

You can find information on these features:

„ Printing

„ Scanning

„ ControlCenter3 (Windows

®

)

„ ControlCenter2 (Macintosh)

„ Remote Setup

„ Faxing from your computer

„ Network Faxing

„ Network Printing

„ Network Scanning

Note

See Accessing the Software User’s Guide

and Network User’s Guide on page 3.

How to read the HTML

User’s Guide

14

This is a quick reference for using the HTML

User’s Guide.

Windows

®

14

Note

If you have not installed the software, see

Viewing documentation (Windows

®

) on page 3.

a

From the Start menu, point to Brother,

MFC-XXXX from the programs group, then click

User's Guides in HTML format.

b

Click on the manual you want

(SOFTWARE USER'S GUIDE or

NETWORK USER'S GUIDE) from the

Top Menu.

c

Click the heading you would like to view from the list at the left of the window.

Software and Network features

Macintosh

a

Make sure your Macintosh is turned on.

Insert the Brother CD-ROM into your

CD-ROM drive.

b

Double-click the Documentation icon.

c

Double-click your language folder, and then double-click the top.html file.

d

Click on the manual you want

(SOFTWARE USER'S GUIDE or

NETWORK USER'S GUIDE) in the top menu, and then click the heading you would like to read from the list at the left of the window.

14

95

14

96

Chapter 14

Section VI

Appendixes

Safety and legal

Options

Troubleshooting and routine maintenance

Menu and features

Specifications

Glossary

98

113

115

163

181

195

VI

A

Safety and legal

Choosing a location

Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone socket and a standard grounded electrical socket. Choose a location where the temperature remains between 10 °C and 32.5°C and the humidity is between

20% to 80% (without condensation.)

A

A

98

WARNING

DO NOT expose the machine to direct sunlight, excessive heat, open flames, salty or corrosive gasses, moisture or dust.

DO NOT place the machine near heaters, air conditioners, refrigerators, water or chemicals.

CAUTION

Avoid placing your machine in a high-traffic area.

Avoid placing your machine on a carpet.

DO NOT connect your machine to electrical sockets controlled by wall switches or automatic timers, or to the same circuit as large appliances that might disrupt the power supply.

Disruption of power can wipe out information in the machine’s memory.

Avoid interference sources, such as other cordless telephone systems or speakers.

Make sure cables leading to the machine do not constitute a trip hazard.

Safety and legal

To use the machine safely

Please keep these instructions for later reference and read them before attempting any maintenance.

WARNING

A

There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket. Doing this will prevent an electrical shock.

DO NOT handle the plug with wet hands. Doing this might cause an electrical shock.

Always make sure the plug is fully inserted.

This product must be installed near an electrical socket that is easily accessible. In case of an emergency, you must unplug the power cord from the electrical socket to shut off the power completely.

Plastic bags are used in the packing of your machine and drum unit. To avoid the danger of suffocation, keep these bags away from babies and children.

DO NOT use flammable substances, any types of spray or any organic solvent/liquids contains alcohol or ammonia to clean the inside or outside of the machine. Doing this may cause a fire

or electrical shock. See Routine maintenance on page 146 for how to clean the machine.

A

99

100

DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire. Please carefully clean the toner dust with a dry, lint-free soft cloth and dispose of it according to local regulations.

Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall socket.

Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location.

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock and injury to people, including the following:

1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool.

2 Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.

3 DO NOT use this product to report a gas leak in the vicinity of the leak.

4 DO NOT dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.

5 We DO NOT advise using an extension lead.

6 Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location.

7 If any cables become damaged, disconnect your machine, and contact your Brother dealer.

8 DO NOT place any objects on the machine, or obstruct the air vents.

9 This product should be connected to an adjacent grounded AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a qualified electrician.

CAUTION

After you have just used the machine, some internal parts of the machine will be extremely hot.

When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustrations.

Safety and legal

To prevent injuries, be careful not to put your hands on the edge of the machine under the scanner or document cover as shown in the illustrations.

To prevent injuries, be careful not to put your fingers in the areas shown in the illustration.

When you move the machine, grasp the side hand holds that are located at the bottom of the machine.

IMPORTANT

The fuser unit is marked with a Caution label. Please DO NOT remove or damage the label.

A

101

Important Information

IEC60825-1+A2:2001 Specification

This machine is a Class 1 laser product as defined in IEC60825-1+A2:2001 specifications. The label shown below is attached in countries where required.

A

A

This machine has a Class 3B Laser Diode which emits invisible laser radiation in the Scanner Unit. The Scanner Unit should not be opened under any circumstances.

CLASS 1 LASER PRODUCT

APPAREIL À LASER DE CLASSE 1

LASER KLASSE 1 PRODUKT

Internal Laser radiation

Wave length: 770 - 810 nm

Output: 5 mW max.

Laser Class: Class 3B

WARNING

Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure.

A

102

Safety and legal

Disconnect device

This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket to shut off power completely.

A

LAN connection

A

CAUTION

DO NOT connect this product to a LAN connection that is subject to over-voltages.

Radio interference

This product complies with EN55022 (CISPR Publication 22)/Class B.

International ENERGY STAR

®

Compliance Statement

The purpose of the International ENERGY STAR

®

Program is to promote the development and popularization of energy-efficient office equipment.

As an ENERGY STAR

®

Partner, Brother Industries, Ltd. has determined that this product meets the ENERGY STAR

®

guidelines for energy efficiency.

A

A

103

A

Important Information for Australia

IMPORTANT-For Your Safety

To ensure safe operation the three-pin plug supplied must be inserted only into a standard threepin power point which is effectively grounded through the normal household wiring.

Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground. Incorrectly wired extension cords are a major cause of fatalities.

The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe. For your safety, if in any doubt about the effective grounding of the power, consult a qualified electrician.

A

Important safety instructions

1 Read all of these instructions.

2 Save them for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall socket before cleaning the outside of the machine and the scanner glass. DO NOT use liquid or aerosol cleaners. Use a damp cloth for cleaning.

5 DO NOT use this product near water.

6 DO NOT place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.

7 Use the product in a well-ventilated area.

8 Slots and openings in the casing at the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless adequate ventilation is provided.

9 This product should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a qualified electrician.

10 This product is equipped with a 3-wire grounded plug, a plug having a third (grounded) pin.

This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. DO NOT defeat the purpose of the grounded plug.

11 DO NOT place anything on top of the power cord including this machine. DO NOT allow the power cord to be stepped on.

12 DO NOT place anything in front of the machine that will block received faxes. DO NOT place anything in the path of received faxes.

13 DO NOT touch a document during printing.

A

A

104

Safety and legal

14 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product.

15 DO NOT attempt to service this product yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks. Refer all servicing to service personnel

16 Wait until pages have exited the machine before picking them up.

17 Unplug this product from the wall outlet and refer servicing to Authorised Service Personnel under the following conditions:

„ When the power cord is damaged or frayed.

„ If liquid has been spilled into the product.

„ If the product has been exposed to rain or water.

„ If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions. Incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

„ If the product has been dropped or the casing has been damaged.

„ If the product exhibits a distinct change in performance, indicating a need for service.

105

A

Important Information for New Zealand

IMPORTANT-For Your Safety

To ensure safe operation the three-pin plug supplied must be inserted only into a standard threepin power point which is effectively grounded through the normal household wiring.

Extension cords used with the equipment must be three-conductor and be correctly wired to provide connection to ground. Incorrectly wired extension cords are a major cause of fatalities.

The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe. For your safety, if in any doubt about the effective grounding of the power, consult a qualified electrician.

A

Important Safety Instructions

1 Read all of these instructions.

2 Save them for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall outlet before cleaning the outside of the machine and the scanner glass. DO NOT use liquid or aerosol cleaners. Use a damp cloth for cleaning.

5 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

6 This equipment does not fully meet Telecom’s impedance requirements. Performance limitations may occur when used in conjunction with some parts of the network. Telecom will accept no responsibility should difficulties arise in such circumstances.

7 If a charge for local calls is acceptable, the “Dial Button” should not be used for local calls. Only the 7-digits of the local number should be dialled from your telephone. DO NOT dial the area code digit or the “0 ” prefix.

8 This equipment shall not be set to make automatic calls to the Telecom ‘111 ’ Emergency

Service.

9 This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers.

10 Not all telephones will respond to incoming ringing when connected to the extension socket.

11 The answer delay setting of this equipment shall not be set to less than the default setting as this will destroy Caller ID information.

A

A

106

Safety and legal

12 All persons using this device for recording telephone conversations shall comply with New

Zealand law. This requires that at least one party to the conversation is to be aware that it is being recorded. In addition, the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected, the purpose for its collection, how it is to be used and what it disclosed to any other party.

13 DO NOT place this product on an unstable surface, stand, or table. The product may fall, causing serious damage to the product.

14 Use the product in a well-ventilated area.

15 Slots and openings in the casing and the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should not be placed in a built-in installation unless proper ventilation is provided.

16 This product should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a qualified electrician.

17 This product is equipped with a 3-wire earthed plug. This plug will fit into only an earthed socket. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete socket. DO NOT defeat the purpose of an earthed plug.

18 DO NOT place anything on top of the power cord including this machine. DO NOT allow the power cord to be stepped on.

19 DO NOT place anything in front of the machine that will block received faxes. DO NOT place anything in the path of received faxes.

20 DO NOT touch a document during printing.

21 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product.

22 DO NOT attempt to service this product yourself, because opening or removing covers may expose you to dangerous voltage points and/or other risks. Refer all servicing to service personnel.

23 Unplug this product from the mains power and telephone line sockets, and refer servicing to qualified Service Personnel under the following conditions:

„ If the power cord is damaged or frayed.

„ If liquid has been spilled into the product.

„ If the product has been exposed to rain or water.

„ If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions. Incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

„ If the product has been dropped or the casing has been damaged.

„ If the product exhibits a distinct change in performance, indicating a need for service.

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107

24 This unit will only work in conjunction with a tone signalling (DTMF) telephone, but some telephones are not compatible. Since noise or speech from the telephone can upset dialling from this unit, errors may result if the devices are used together in other than quiet conditions.

25 Where it is necessary to dial prefix digits, such as a Caller Display override code (“0196 ” or

“0197 ”), this unit will have to be used in conjunction with an associated tone signalling (DTMF) telephone.

26 Note that some telephones are not compatible with this unit and dialling errors may result if the two devices are used together in other than quiet conditions. The Telecom Faults Service is not to be called should such problems arise. In such cases, it is recommended that the prefix and wanted number are dialled manually.

27 This equipment may not provide for the effective hand-over of a call to another device connected to the same line.

28 This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Telecom will accept no responsibility should difficulties arise in such circumstances. This condition typically applies to 56 kbit/s modems and facsimile machines operating at >14.4 kbit/s.

29 When using the Caller Line Identification incorporated in this device, verify the integrity of the recorded digits prior to dialling.

30 Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specifications:

„ There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation, and

„ The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next call attempt.

„ Automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another.

„ Equipment shall be set to ensure that calls are answered within 3 and 30 seconds of the receipt of ringing.

31 In the event of any problem with this device, it is to be disconnected, and a CPE item connected to one of its terminal ports may be connected directly in its place. The user should then arrange for the product to be repaired. Should the matter be reported to Telecom as a wiring fault and the fault is proven to be due to this product, a call out charge will be incurred by the customer.

32 The caller ID telephone numbers that are displayed and stored in this equipment include the caller’s area code but not the toll access “0” prefix. When calling back it is necessary to add a

“0“ to the telephone number, or if the telephone number is a local number, omit the area code digit. If the toll services of a service provider other than Telecom are being used then a toll charge may be incurred if the “0” prefix toll access code and area code are used.

IMPORTANT NOTICE

Under power failure conditions, this telephone may not operate. Please ensure that a separate telephone, not dependent on local power, is available for emergency use in emergencies.

A

108

Safety and legal

Important Information for Some Countries

A

Important Safety Instructions

1 Read all of these instructions.

2 Save them for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall outlet before cleaning the outside of the machine and the scanner glass. DO NOT use liquid or aerosol cleaners. Use a damp cloth for cleaning.

5 DO NOT place this product near water.

6 DO NOT place this product on an unstable cart, stand, or table. The product may drop, causing serious damage to the product.

7 Use the product in a well-ventilated area.

8 Slots and openings in the casing at the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or on a radiator or heater. This product should never be placed in a built-in installation unless adequate ventilation is provided.

9 This product should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure, contact a qualified electrician.

10 This product is equipped with a 2-wire grounding type plug or a 3-wire grounding type plug

(Only for Singapore, Malaysia, Hong Kong and India), a plug having two or three pins. This plug will only fit into only a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet.

DO NOT defeat the purpose of the grounding-type plug.

11 DO NOT place anything on top of the power cord including this machine. DO NOT allow the power cord to be stepped on.

12 If an extension cord is used with this product, make sure that the total ampere ratings on the products plugged into the extension cord DO NOT exceed the extension cord ampere rating.

13 DO NOT place anything in front of the machine that will block received faxes. DO NOT place nything in the path of received faxes.

14 DO NOT touch a document during printing.

15 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product.

16 DO NOT attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points and/or other risks, and may void your warranty. Please refer all servicing to our Authorized Service Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother Dealer for Service.

A

A

109

17 Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions:

„ If the power cord is damaged or frayed.

„ If the product has been spilled by liquid.

„ If the product has been exposed to rain or water.

„ If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions. Incorrect adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

„ If the product has been dropped or the casing has been damaged.

„ If the product exhibits a distinct change in performance, indicating a need for service.

18 To protect your product against power surges, we recommend the use of a power protection device (Surge Protector).

WARNING

For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment.

This equipment may not be used on coin service lines provided by the telephone company or connected to party lines.

Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document.

110

Safety and legal

Libtiff Copyright and License

Use and Copyright

Copyright© 1988-1997 Sam Leffler

Copyright© 1991-1997 Silicon Graphics, Inc.

Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose is hereby granted without fee, provided that (i) the above copyright notices and this permission notice appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.

THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND,

EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY

OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,

INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY

DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS,

WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY

OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE

OF THIS SOFTWARE.

A

Legal limitations for copying

It is an offence to make reproductions of certain items or documents with the intent to commit fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you check with relevant legal authorities if in doubt about a particular item or document.

The following are examples of documents which should not be copied:

„ Money

„ Bonds or other certificates of debt

„ Certificates of Deposit

„ Armed Forces Service or Draft papers

„ Passports

„ Postage Stamps (cancelled or uncancelled)

„ Immigration Papers

„ Welfare documents

„ Cheques or Drafts drawn by Governmental Agencies

„ Identification Documents, badges or insignias

„ Licences and Certificates of Title to motor vehicles

Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair dealing’. Multiple copies would indicate improper use.

Works of art should be considered the equivalent of copyrighted works.

A

A

111

Trademarks

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft

Corporation in the United States and/or other countries.

Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the

United States and other countries.

Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United

States and other countries.

Intel, Intel Core and Pentium are trademarks of Intel Corporation in the U.S. and other countries.

AMD is a trademark of Advanced Micro Devices, Inc.

Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.

Epson is a registered trademark and FX-80 and FX-850 are trademarks of Seiko Epson

Corporation.

IBM

®

is either a registered trademark or a trademark of International Business Machines

Corporation in the United States and/or other countries.

Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of

Nuance Communications, Inc. or its affiliates in the United States and/or other countries.

All other trademarks are the property of their respective owners.

A

112

B

Options

B

Optional paper tray

(LT-5300)

(MFC-8380DN)

An optional lower tray can be installed, and it can hold up to 250 sheets of 80 gsm paper.

When an optional tray is installed, the machine can hold up to 550 sheets of plain paper. If you want to buy an optional lower tray unit, contact your Brother dealer

B

For setup, see the instructions that we have supplied with the lower tray unit.

Memory board

This machine has 64 MB of standard memory and one slot for optional memory expansion.

You can expand the memory up to 576 MB by installing small outline dual in-line memory modules (SO-DIMMs). When you add the optional memory, it increases the performance for both copier and printer operations.

In general, the machine uses industry-standard SO-DIMMs with the following specifications:

Type: 144 pin and 64 bit output

CAS latency: 2

Clock frequency: 100 MHz or more

Capacity: 64, 128, 256 or 512 MB

Height: 31.75 mm

Dram Type: SDRAM 2 Bank

For purchasing information and part numbers visit the Buffalo Technology website: http://www.buffalo-technology.com/

Note

• There may be some SO-DIMMs that will not work with the machine.

• For more information, contact your

Brother dealer.

B

B

113

Installing extra memory

a

Turn off the machine’s power switch.

Unplug the telephone line cord.

b

Disconnect the interface cable from the machine, and then unplug the power cord from the electrical socket.

Note

Be sure to turn off the machine’s power switch before you install or remove the

SO-DIMM.

c

Remove the SO-DIMM cover and interface access cover.

B

e

Hold the SO-DIMM by the edges and align the notches in the SO-DIMM with the protrusions in the slot. Insert the SO-

DIMM diagonally (1), then tilt it toward the interface board until it clicks into place (2).

1

2 f

Put the interface access cover and the

SO-DIMM cover back on.

g

Plug the machine’s power cord back into the electrical socket first, and then connect the interface cable. h

Plug in the telephone line cord. Turn on the machine’s power switch.

Note

To make sure that you have installed the

SO-DIMM properly, you can print the user settings page that shows the current

memory size. (See How to print a report on page 77)

d

Unpack the SO-DIMM and hold it by its edges.

IMPORTANT

To prevent damage to the machine from static electricity, DO NOT touch the memory chips or the board surface.

114

C

Troubleshooting and routine maintenance

C

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother

Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.

If you are having difficulty with your machine

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem may not be your machine. Check the chart below and follow the troubleshooting tips.

Printing or receiving faxes

C

Difficulties

„ Condensed print

„

Horizontal streaks

„ Top and bottom sentences are cut off

Suggestions

Usually this is caused by a poor telephone connection. If your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.

„ Missing lines

Poor print quality

See Improving the print quality on page 124.

Vertical black lines when receiving

The corona wire for printing may be dirty. Clean the corona wire. (See Cleaning

the corona wire on page 149.)

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine.

If the problem continues, call your dealer for service.

Received faxes appear as split or blank pages.

If the received faxes are divided and printed on two pages or if you get an extra blank page, your paper size setting may not be correct for the paper you are using.

(See Paper Size on page 22.)

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 49.)

Telephone line or connections

Difficulties

Dialling does not work.

Suggestions

Check for a dial tone.

(Not available in New Zealand) Change Tone/Pulse setting. (See the Quick

Setup Guide.)

Check all line cord connections.

Check that the machine is plugged in and switched on.

If an external phone is connected to the machine, send a manual fax by lifting the handset of the external telephone and dialling the number. Wait to hear the fax receiving tones before pressing Start.

C

C

C

115

Telephone line or connections (continued)

Difficulties

Key operations do not work.

The machine does not answer when called.

Suggestions

Check the control panel is fitted correctly on the machine. Reinstall the control panel.

Make sure the machine is in the correct receive mode for your setup. (See

Receiving a fax on page 45.) Check for a dial tone. If possible, call your machine

to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line.

Receiving Faxes

Difficulties

Cannot receive a fax.

Suggestions

Make sure your machine has a dial tone by pressing the Hook key. If you hear static or interference on your fax line, please contact your local telephone company.

Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL or VoIP services, please contact your service provider for connection instructions.

Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as

the Brother machine. (See Receive Mode settings on page 47.)

If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, you should select Fax Only mode.

If your Brother machine shares a line with an external answering machine, you should select the External TAD mode. In External TAD mode, your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine.

If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In

Fax/Tel

mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls.

If you do not want your Brother machine to automatically answer any incoming faxes, you should select the Manual mode. In Manual mode, you must answer every incoming call and activate the machine to receive faxes.

Another device or service at your location may be answering the call before your

Brother machine answers. To test this, lower the ring delay setting:

„ If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to

1 ring. (See Ring Delay on page 47.)

„ If the answer mode is set to External TAD, reduce the number of rings programmed on your answering machine to 2.

„ If the answer mode is set to Manual, do not adjust the ring delay setting.

Have someone send you a test fax:

„ If you received the test fax successfully, your machine is operating properly.

Remember to reset your ring delay or answering machine setting back to your original setting. If receiving problems recur after resetting the ring delay, then a person, device, or subscriber service is answering the fax call before the machine has a chance to answer.

„ If you were not able to receive the fax, then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line.

116

Troubleshooting and routine maintenance

Receiving Faxes (continued)

Difficulties

Cannot receive a fax.

(continued)

Suggestions

If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up

correctly. (See Connecting an external TAD on page 57.)

1

Connect the external TAD as shown in the illustration on page 57.

2 Set your answering machine to answer in one or two rings.

3 Record the outgoing message on your answering machine.

„ Record five seconds of silence at the beginning of your outgoing message.

„ Limit your speaking to 20 seconds.

„ End your outgoing message with your Fax Receive Code for people sending manual faxes. For example: “After the beep, leave a message or press l51 and Start to send a fax.”

4 Set your answering machine to answer calls.

5

Set your Brother machine’s Receive Mode to External TAD. (See Receive

Mode settings on page 47.)

Make sure your Brother machine's Fax Detect feature is turned On. Fax Detect is a feature that allows you to receive a fax even if you have answered the call on an

external or extension telephone. (See Fax Detect on page 48.)

If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See

Telephone line interference on page 131.)

(MFC-8380DN) Contact your administrator to check your Secure Function Lock

Settings.

Sending faxes

Difficulties

Poor sending quality.

Transmission Verification Report says RESULT:ERROR.

Suggestions

Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner.

(See Cleaning the scanner on page 147.)

There is probably temporary noise or static on the line. Try sending the fax again.

If you are sending a PC Fax message and get RESULT:ERROR on the

Transmission Verification Report, your machine may be out of memory. To free up

extra memory, you can turn off fax storage (See Turning off Remote Fax Options

on page 69), print fax messages in memory (See Out of Paper Reception

on page 50) or cancel a delayed fax or polling job (See Checking and cancelling

waiting jobs on page 43). If the problem continues, ask the telephone company to

check your telephone line.

If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP). (See

Telephone line interference on page 131.)

Vertical black lines when sending.

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. (See Cleaning the scanner on page 147.)

The machine does not scan all the pages of your document.

Make sure that the ADF output tray does not contain more than 20 sheets.

Cannot send a fax.

(MFC-8380DN) Contact your administrator to check your Secure Function Lock

Settings.

C

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117

Handling incoming calls

Difficulties

The machine ‘Hears’ a voice as a

CNG Tone.

Suggestions

If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect on page 48.)

Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Remote

Activation Code (default setting is l51 (l91 for New Zealand)). When your machine answers, hang up.

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes.

For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.

Menu access difficulties

C

C

Difficulties

The machine beeps when you try to access the Setup Receive and

Setup Send menus.

Suggestions

If Fax is not illuminated, press it to turn on Fax mode. The Setup Receive setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when the machine is in Fax mode.

Copy difficulties

C

Difficulties

Cannot make a copy

Suggestions

Vertical black line appears in copies.

The machine does not scan all the pages of your document.

„ Make sure that Copy

on page 80)

is illuminated. (See Entering copy mode

„ Contact your administrator to check your Secure Function Lock settings.

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip, or the corona wire for printing is dirty. (See Cleaning the scanner

on page 147 and Cleaning the corona wire on page 149.)

Make sure that the ADF output tray does not contain more than 20 sheets.

118

Troubleshooting and routine maintenance

Printing difficulties

Difficulties

No printout.

The machine prints unexpectedly or it prints garbage.

The machine prints the first couple of pages correctly, then some pages have text missing.

Suggestions

„ Check that the machine is plugged in and the power switch is turned on.

„ Check that the toner cartridge and drum unit are installed correctly. (See

Replacing the drum unit on page 157.)

„ Check the interface cable connection on both the machine and your computer.

(See the Quick Setup Guide.)

„ Check that the correct printer driver has been installed and chosen.

„

Check to see if the LCD is showing an error message. (See Error and

maintenance messages on page 132.)

„ Check the machine is online:

(Windows Vista

®

) Click the Start button, Control Panel,

Hardware and Sound, and then Printers. Right-click

Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(Windows

®

XP and Windows Server

®

2003) Click the Start button and choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make sure that Use Printer Offline is unchecked.

(Windows

®

2000) Click the Start button and choose Settings and then

Printers. Right-click Brother MFC-XXXX Printer. Make sure that

Use Printer Offline is unchecked.

„ Contact your administrator to check your Secure Function Lock settings.

„ Pull out the paper tray and wait until the machine stops printing. Then turn off the machine and disconnect from the power for several minutes. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory.)

„ Check the settings in your application to make sure it is set up to work with your machine.

„ Check the settings in your application to make sure that it is set up to work with your machine.

„ Your computer is not recognising the machine’s input buffer’s full signal. Make sure that you connected the interface cable correctly. (See the Quick Setup

Guide.)

There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this.

The headers or footers appear when the document displays on the screen but they do not show up when it is printed.

The machine does not print on both sides of the paper even though the printer driver setting is Duplex.

The machine is not printing or has stopped printing and the machine’s

Data LED is on.

Check the paper size setting in the printer driver. You need to choose A4 size of paper (60 to 105 gsm).

Press Job Cancel.

As the machine cancels the job and clears it from the memory it may produce an incomplete printout.

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119

Scanning difficulties

Difficulties

TWAIN errors appear while scanning.

Suggestions

Make sure that the Brother TWAIN driver is chosen as the primary source. In

PaperPort™ 11SE, click File, Scan or Get Photo and choose the

Brother TWAIN driver.

OCR does not work Try increasing the scanning resolution.

Network scanning does not work.

See Network difficulties on page 121.

The machine does not scan all the pages of your document.

Make sure that the ADF output tray does not contain more than 20 sheets.

Software difficulties

Difficulties

Cannot install software or print.

Cannot perform ‘2 in 1’ or ‘4 in 1’ printing.

The machine does not print from

Adobe

®

Illustrator

®

.

Paper handling difficulties

Suggestions

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.

Check that the paper size setting in the application and in the printer driver are the same.

Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)

C

Difficulties

The machine does not load paper.

The LCD shows No Paper or a

Paper Jam message.

The machine does not feed paper from the MP tray.

How do I print on envelopes?

What paper can I use?

There is a paper jam.

The scanned documents jam on the ADF output tray.

Suggestions

„

If there is no paper, load a new stack of paper into the paper tray.

„ If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray.

„ Reduce the amount of paper in the paper tray, and then try again.

„ Check that the MP tray mode is not chosen in the printer driver.

„ If the LCD shows Paper Jam message and you still have a problem, see

Paper jams on page 139.

„ Fan the paper well and put it back in the tray firmly.

„ Make sure that MP tray mode is chosen in the printer driver.

You can load envelopes from the MP tray. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or

Document Setup menu of your application. (See your application’s manual for more information.)

You can use thin paper, plain paper, thick paper, bond paper, recycled paper, envelopes, labels and transparencies that are made for laser machines. (For

details, see Acceptable paper and other print media on page 14.)

(See Paper jams on page 139.)

„ Make sure your documents are not too thin or too thick and are correctly

loaded in the ADF. (See Loading documents on page 19.)

„

Use the scanner glass to scan the document.

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120

Troubleshooting and routine maintenance

Print quality difficulties

Difficulties

Printed pages are curled.

Printed pages are smeared.

Printouts are too light.

Suggestions

„ Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray.

„ Make sure that you choose the Paper Type that suits the print media type you

are using. (See Acceptable paper and other print media on page 14.)

The Paper Type setting may be incorrect for the type of print media you are using,

or the print media may be too thick or have a rough surface. (See Acceptable

paper and other print media on page 14 and Basic tab in the Software User’s

Guide on the CD-ROM.)

„ If this problem occurs when making copies or printing received faxes, set

Toner Save mode to Off in the machine menu settings. (See Toner Save on page 25.)

„ Set Toner Save mode to Off in the Advanced tab in the printer driver. (See

Advanced tab in the Software User’s Guide on the CD-ROM.)

Network difficulties

Difficulties Suggestions

Cannot print over a wired Network. If you are having Network problems see the Network User's Guide on the CD-

ROM for more information.

Make sure your machine is powered on and is on-line and in the Ready mode.

Print the Network Configuration list to see your current Network settings. (See

How to print a report on page 77.) Reconnect the LAN cable to the hub to verify

that the cable and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the lower LED of the back panel of the machine will be green.

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121

Network difficulties (continued)

Difficulties

The network scanning feature does not work.

The network PC Fax Receive feature does not work.

The network printing feature does not work.

Suggestions

(Windows

®

) The firewall setting on your PC may be rejecting the necessary network connection. Follow the instructions below to configure Windows

®

Firewall. If you are using other personal firewall software, see the User’s Guide for your software or contact the software manufacturer.

(Windows

®

XP SP2)

a

Click the Start button, Control Panel,

Network and Internet Connections and then Windows Firewall. Make sure that Windows Firewall on the General tab is set to On.

b

Click the Advanced tab and Settings... button of the

Network Connection Settings.

c

Click the Add button.

d

To add port 54925 for network scanning, enter the information below:

1. In Description of service: Enter any description, for example “Brother

Scanner”.

2. In Name or IP address (for example 192.168.0.12) of the computer

hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “54925”.

4. In Internal Port number for this service: Enter “54925”.

5. Make sure UDP is chosen.

6. Click OK.

e

Click the Add button.

f

To add port 54926 for network PC Fax, enter the information below:

1. In Description of service: Enter any description, for example “Brother

PC Fax”.

2. In Name or IP address (for example 192.168.0.12) of the computer

hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “54926”.

4. In Internal Port number for this service: Enter “54926”.

5. Make sure UDP is chosen.

6. Click OK.

g

If you still have trouble with your network connection, click the Add button.

h

To add port 137 for network scanning, network printing and network PC

Fax receiving, enter the information below:

1. In Description of service: - Enter any description, for example “Brother

PC Fax receiving”

2. In Name or IP address (for example 192.168.0.12) of the computer

hosting this service on your network: Enter “Localhost”.

3. In External Port number for this service: Enter “137”.

4. In Internal Port number for this service: Enter “137”.

5. Make sure UDP is chosen.

6. Click OK.

i

Make sure if the new setting is added and is checked, and then click OK.

122

Troubleshooting and routine maintenance

Network difficulties (continued)

Difficulties

The network scanning feature does not work.

The network PC Fax Receive feature does not work.

The network printing feature does not work.

(continued)

Suggestions

(Windows Vista

®

):

a

Click the Start button, Control Panel, Network and Internet,

Windows Firewall and click Change settings.

b

When the User Account Control screen appears, do the following.

„ Users who have administrator rights: Click Continue.

„ For users who do not have administrator rights: Enter the administrator password and click OK.

c

Make sure that Windows Firewall on the General tab is set to On.

d

Click the Exceptions tab.

e

Click the Add port... button.

f

To add port 54925 for network scanning, enter the information below:

1. In Name: Enter any description. (for example “Brother Scanner”)

2. In Port number: Enter “54925”.

3. Make sure UDP is chosen. Then click OK.

g

Click the Add port... button.

h

To add port 54926 for Network PC Fax, enter the information below:

1. In Name: Enter any description. (for example “Brother PC Fax”)

2. In Port number: Enter “54926”.

3. Make sure UDP is chosen. Then click OK.

i

Make sure that the new setting is added and is checked, and then click

Apply.

Your computer cannot find your machine.

j

If you still have trouble with your network connection such as network scanning or printing, check File and Printer Sharing box in the

Exceptions tab and then click Apply.

(Windows

®

) The firewall setting on your PC may be rejecting the necessary network connection. (For details, see the instructions above.)

(Macintosh) Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the Model pop-up menu of ControlCenter2.

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123

Improving the print quality

Examples of poor print quality

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

White lines across the page

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

White lines down the page

Hollow print

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Grey background

Recommendation

„ Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause the problem. (See

Acceptable paper and other print media on page 14.)

„ Make sure that you choose the appropriate media type in the printer

driver or in the machine’s Paper Type menu setting. (See Acceptable

paper and other print media on page 14 and Basic tab in the Software

User’s Guide on the CD-ROM.)

„ The problem may disappear by itself. Print multiple pages to clear this problem, especially if the machine has not been used for a long time.

„ The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

„ Wipe the laser scanner windows with a dry, lint-free soft cloth. (See

Cleaning the laser scanner window on page 148.)

„ Make sure that a torn sheet of paper is not inside the machine covering the scanner window.

„ The toner cartridge may be damaged. Put in a new toner cartridge.

(See Replacing a toner cartridge on page 154.)

„ The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

„ Make sure that you use paper that meets our specifications. (See

Acceptable paper and other print media on page 14.)

„

Choose Thick paper mode in the printer driver, choose Thick in the machine’s Paper Type menu setting or use thinner paper than you

are currently using. (See Paper Type on page 21 and Basic tab in the

Software User’s Guide on the CD-ROM.)

„ Check the machine’s environment. Conditions such as high humidity

can cause hollow print. (See Choosing a location on page 98.)

„

The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

„

Make sure that you use paper that meets our specifications. (See

Acceptable paper and other print media on page 14.)

„ Check the machine’s environment. Conditions such as high temperatures and high humidity can increase the amount of

background shading. (See Choosing a location on page 98.)

„ The toner cartridge may be damaged. Put in a new toner cartridge.

(See Replacing a toner cartridge on page 154.)

„

The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

C

124

Troubleshooting and routine maintenance

Examples of poor print quality

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Page skewed

Ghost

B DEFGH abc efghijk

A C D b c d e

1 3 4

Wrinkles or creases

Recommendation

„ Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too tight or too loose against the paper stack.

„

Set the paper guides correctly. (See Loading paper in the standard

paper tray on page 10.)

„

If you are using the MP tray, see Loading paper in the multi-purpose

tray (MP tray) on page 11.

„ The paper tray may be too full.

„

Check the paper type and quality. (See Acceptable paper and other

print media on page 14.)

„ Make sure that you use paper that meets our specifications. Roughsurfaced paper or thick paper may cause the problem. (See

Acceptable paper and other print media on page 14.)

„ Make sure that you choose the correct media type in the printer driver

or in the machine’s Paper Type menu setting. (See Acceptable paper

and other print media on page 14 and Basic tab in the Software

User’s Guide on the CD-ROM.)

„ The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

„ The fuser unit may be contaminated. Call your Brother dealer for service.

„

Check the paper type and quality. (See Acceptable paper and other

print media on page 14.)

„

Make sure that paper is loaded correctly. (See Loading paper in the

standard paper tray on page 10.)

„ Turn over the stack of paper in the paper tray or rotate the paper 180° in the paper tray.

C

125

Examples of poor print quality

Recommendation

„ Make sure that the envelope levers inside the back cover are pulled down when you print the envelopes.

Envelope creases

Curled or wavy

„ Check the paper type and quality. High temperatures and high humidity will cause paper to curl.

„ If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray.

Also, fan the paper stack and then rotate the paper 180° in the paper tray.

126

Examples of poor print quality

Troubleshooting and routine maintenance

Recommendation

„ Turn the paper over in the paper tray, and print again. (excluding

Letterhead paper) If the problem remains, slide the Anti-Curl Switch as follows:

1 Open the back cover.

C

Curled

2 With one hand, use the tab (1) to lift the roller assembly, then use your other hand to slide the Anti-Curl Switch (2) in the direction of the arrow.

1

2

3 Close the back cover.

„

Lift up the Output Tray Support Flap (1).

1

„

Choose Reduce Paper Curl mode in the printer driver. (See Other

Print Options (For Windows

®

) or Print Settings (For Macintosh) in the

Software User's Guide on the CD-ROM.)

127

Examples of poor print quality

Recommendation

„

Make ten copies of a blank, white sheet of paper. (See Making

multiple copies on page 80.) If the problem is not solved, the drum

unit may have glue from a label stuck on the OPC drum surface.

Clean the drum unit. (See Cleaning the drum unit on page 150.)

„

The drum unit may be damaged. Put in a new drum. (See Replacing

the drum unit on page 157.)

White Spots on black text

and graphics at 94 mm

intervals

128

Black Spots at 94 mm

intervals

Faint

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Toner specks

„ Check the machine’s environment. Conditions such as humidity, high

temperatures, and so on, may cause this print fault. (See Choosing a

location on page 98.)

„ If the whole page is too light, Toner Save mode may be on. Turn off

Toner Save mode in the machine menu settings or Toner Save

mode in the printer Properties of the driver. (See Toner Save on page 25 or Advanced tab in the Software User’s Guide on the CD-

ROM.)

„ Clean the scanner window and the corona wire of the drum unit. (See

Cleaning the laser scanner window on page 148 and Cleaning the

corona wire on page 149.)

„ The toner cartridge may be damaged. Put in a new toner cartridge.

(See Replacing a toner cartridge on page 154.)

„ The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

„ Make sure that you use paper that meets our specifications. Rough-

surfaced paper may cause the problem. (See Acceptable paper and

other print media on page 14.)

„

Clean the corona wire and the drum unit. (See Cleaning the corona

wire on page 149 and Cleaning the drum unit on page 150.)

„ The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

„ The fuser unit may be contaminated. Call your Brother dealer for service.

Troubleshooting and routine maintenance

Examples of poor print quality

Recommendation

„ Clean the corona wire inside the drum unit by sliding the blue tab. Be

sure to return the blue tab to the home position (a). (See Cleaning the

corona wire on page 149.)

„ The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

„ The fuser unit may be contaminated. Call your Brother dealer for service.

All black

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Black toner marks across the page

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Line across the page

„ Make sure that you use paper that meets our specifications. (See

Acceptable paper and other print media on page 14.)

„ If you use label sheets for laser machines, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit.

(See Cleaning the drum unit on page 150.)

„ Do not use paper that has clips or staples because they will scratch the surface of the drum.

„ If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged.

„ The toner cartridge may be damaged. Put in a new toner cartridge.

(See Replacing a toner cartridge on page 154.)

„ The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

„ Clean the laser scanner window and the corona wire inside the drum

unit. (See Cleaning the laser scanner window on page 148 and

Cleaning the corona wire on page 149.)

„ The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Black lines down the page

Printed pages have toner stains down the page

„ Clean the corona wire inside the drum unit by sliding the blue tab. Be

sure to return the blue tab to the home position (a). (See Cleaning the

corona wire on page 149.)

„ The toner cartridge may be damaged. Put in a new toner cartridge.

(See Replacing a toner cartridge on page 154.)

„ The drum unit may be damaged. Put in a new drum unit. (See

Replacing the drum unit on page 157.)

„ The fuser unit may be smudged. Call your Brother dealer for service.

C

129

Examples of poor print quality

ABCDEFGH abcdefghijk

A B C D a b c d e

0 1 2 3 4

Poor fixing

Recommendation

„ Open the back cover and make sure that the two blue levers on the left and right hand sides are in the up position.

„ Choose Improve Toner Fixing mode in the printer driver. (See Other

Print Options (For Windows

®

) or Print Settings (For Macintosh) in the

Software User’s Guide on the CD-ROM.)

If this selection does not provide enough improvement, choose

Thicker Paper in Media Type settings.

130

Setting Dial Tone detection

When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to

Detection

you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems with dialling you should change back to the default No Detection setting.

a

Press Menu, 0, 5.

b

Press a or b to choose Detection or

No Detection

.

Press OK.

c

Press Stop/Exit.

C

Troubleshooting and routine maintenance

Telephone line interference

If you are having difficulty sending or receiving a fax due to possible interference on the telephone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations.

a

Press Menu, 2, 0, 1.

b

Press a or b to choose

Basic(for VoIP)

, Normal or High.

„

Basic(for VoIP)

cuts the modem speed to 9600 bps. and turns the error correction mode

(ECM) off.

For a standard telephone line: If you regularly experience interference on your standard telephone line try this setting.

If you are using VoIP: VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors try this setting.

„

Normal

sets the modem speed at

14400 bps.

„

High

sets the modem speed at

33600 bps.

Press OK.

c

Press Stop/Exit.

Note

When you change the Compatibility to

Basic(for VoIP)

, the ECM feature is not available.

C

C

131

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

C

Error Message

20 Sheet Limit

Access Error

Cartridge Error

Comm.Error

Connection Fail

Cause

The ADF output tray has reached its maximum capacity.

Action

Do one of the following:

„ To send the pages scanned so far, press

1.Send

.

„ To delete the scanned pages, press

2.Delete

.

If you send the pages already scanned and want to send the remaining pages, remove the scanned sheets from the ADF output tray, then dial the fax number (if you are sending a fax) and press Start.

Press Stop/Exit. Reinsert the device and try to print with Direct Print.

The device is removed from the

USB direct interface while the data is processing.

The toner cartridge is not installed correctly.

Poor telephone line quality caused a communication error.

You tried to poll a fax machine that is not in Polled Waiting mode.

Pull out the drum unit, take out the toner cartridge and put it back into the drum unit again.

Try sending the fax again or try connecting the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your telephone line.

Check the other fax machine’s polling setup.

132

Troubleshooting and routine maintenance

Error Message

Cooling Down

Wait for a while

Cover is Open

Cover is Open

Cover is Open

Disconnected

Document Jam

DR mode in Use

(except New Zealand)

Faxability On

For New Zealand

Drum Error

Cause

The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows

Cooling Down

, and

Wait for a while

.

Action

Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.

If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes.

If the fan is not spinning disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory. See

Transferring your faxes or Fax Journal report on page 137.)

Close the front cover of the machine.

The front cover is not closed completely.

The fuser cover is not closed completely or paper was jammed in the back of the machine when you turned on the power.

„ Close the fuser cover of the machine.

„ Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start.

Close the ADF cover.

The ADF cover is not closed completely.

The ADF is open while loading a document.

The other person or other person’s fax machine stopped the call.

The document was not inserted or fed correctly, or the document scanned from the ADF was too long.

The machine is set to Distinctive

Ring mode. You can not change the Receive Mode from Manual to another mode.

Close the ADF cover of the machine and press Stop/Exit.

Try to send or receive again.

See Document jams on page 138 or Using

the automatic document feeder (ADF) on page 19.

Set Distinctive Ring to off.

For Austlaria, see Telstra

®

FaxStream

®

Duet

®

(Distinctive Ringing) on page 51.

For Other countries, see Distinctive Ringing

(For Singapore and Hong Kong) on page 56.

Set Faxability to off.

See FaxAbility on page 54.

The machine is set to Faxability mode. You can not change the

Recieve Mode from Manual to another mode.

The corona wire on the drum unit needs to be cleaned.

The drum unit has reached the end of its life.

Clean the corona wire on the drum unit. (See

Cleaning the corona wire on page 149.)

Replace the drum unit. (See Replacing the

drum unit on page 157.)

C

133

Error Message

Duplex Disabled

Fuser Error

Cause

The duplex tray is not installed properly.

The temperature of fuser unit does not rise at a specified temperature within specified time.

The fuser unit is too hot.

Action

Remove the duplex tray and install it again.

Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.

The machine can be turned off for up to

60 hours without losing faxes stored in the

memory. (See Transferring your faxes or Fax

Journal report on page 137.)

(See Paper jams on page 139.)

Jam Duplex

Jam Inside

Jam MP Tray

Jam Rear

Jam Tray 1

The paper is jammed in the duplex tray.

The paper is jammed inside the machine.

The paper is jammed in the MP tray of the machine.

The paper is jammed in the back of the machine.

The paper is jammed in the paper tray of the machine.

(See Paper jams on page 139.)

(See Paper jams on page 139.)

(See Paper jams on page 139.)

(See Paper jams on page 139.)

Jam Tray 2

(MFC-8380DN)

No Paper

The machine is out of paper or paper is not correctly loaded in the paper tray.

Do one of the following:

„ Refill the paper in the paper tray or MP tray.

„ Remove the paper and load it again.

Verify the number and try again.

No Response/Busy

The number you dialled does not answer or is busy.

No Toner

No Tray

The toner cartridge or the drum unit and toner cartridge assembly is not installed properly.

The paper tray is not completely closed.

Re-install the toner cartridge or the drum unit and toner cartridge assembly.

Close the paper tray properly.

134

Troubleshooting and routine maintenance

Error Message

Out of Memory

Cause

The machine’s memory is full.

Action

Fax sending or copy operation in progress

Do one of the following:

„ Press Start to send or copy the scanned pages.

„ Press Stop/Exit and wait until the other operations in progress finish, and then try again.

„ Clear the data from the memory. (See

Out of memory message on page 44 or

page 88.)

Print operation in process

Do one of the following:

„ Reduce print resolution. (See Advanced

tab in the Software User’s Guide on the

CD-ROM.)

Output Tray Full

Print Unable XX

(XX = Enter Code)

The ADF output tray has reached its maximum capacity.

The machine has a mechanical problem.

„ Clear the faxes from the memory. (See

Out of memory message on page 88.)

Remove the scanned pages from the ADF output tray. If you want to scan the remaining pages of your documents, dial the fax number (if you are sending a fax) and press

Start.

Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory.

See Transferring your faxes or Fax Journal

report on page 137.)

Protected Device

The protect switch of the USB

Flash memory drive is on.

Rename the File

There is already a file on the USB

Flash memory drive with the same name as the file you are trying to save.

Replace Drum

Replace Fuser

Replace Laser

Turn off the protect switch of the USB Flash memory drive.

Change the file name of the file on the USB

Flash memory drive or the file you are trying to save.

The drum unit is at the end of its life.

Replace the drum unit with a new one.

The drum unit counter was not reset when a new drum was installed.

(See Replacing the drum unit on page 157.)

1 Open the front cover, and then press

Clear/Back.

2 Press 1 to reset.

It is time to replace the fuser unit. Call your Brother dealer to replace the fuser unit.

It is time to replace the laser unit. Call your Brother dealer to replace the laser unit.

C

135

Error Message

Replace PF Kit1

Replace PF Kit2

Cause

It is time to replace the paper feeding kit for Tray 1.

It is time to replace the paper feeding kit for Tray2.

(MFC-8380DN)

Replace PF KitMP

It is time to replace the paper feeding kit for the MP tray.

Replace Toner

Scan Unable XX

(XX = Enter Code)

Size mismatch

Toner Low

Too Many Files

Too Many Trays

(MFC-8380DN)

Unable to Scan.

Unusable Device

Action

Call your Brother dealer to replace the

PF Kit 1.

Call your Brother dealer to replace the

PF Kit 2.

Call your Brother dealer to replace the

PF Kit MP.

The toner cartridge is at the end of its life and printing is not possible.

The machine has a mechanical problem.

The paper in the tray is not the correct size.

Replace the toner cartridge with a new

one.(See Replacing a toner cartridge on page 154)

Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for up to 60 hours without losing faxes stored in the memory.

See Transferring your faxes or Fax Journal

report on page 137.)

Load the correct size of paper in the tray and set the “Paper Size” (Menu, 1, 2, 2 (See

Paper Size on page 22)).

Order a new toner cartridge now.

If the LCD shows Toner Low, you can still print; however, the machine is telling you that the toner cartridge is near the end of its life and the toner will soon need replacing.

There are too many files stored on the USB Flash memory drive.

More than one optional tray is installed.

There is a document in the ADF input and output tray.

An incompatible or broken device has been connected to the USB direct interface.

Reduce the number of files stored on the

USB Flash memory drive.

The maximum number of optional trays is one. Remove any additional trays.

Remove the document from the ADF output tray.

Remove the USB Flash memory drive from the USB direct interface.

136

Transferring your faxes or Fax

Journal report

C

If the LCD shows:

„

Print Unable XX

„

Scan Unable XX

We recommend transferring your faxes to another fax machine or to your PC. (See

Transferring faxes to another fax machine on page 137 or Transferring faxes to your PC on page 137.)

You can also transfer the Fax Journal report to see if there are any faxes you need to

transfer. (See Transferring Fax Journal report

to another fax machine on page 137.)

Note

If there is an error message on the machine’s LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it.

Transferring faxes to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Setting

your station ID in the Quick Setup Guide.)

C

a

Press Menu, 9, 0, 1.

b

Do one of the following:

„ If the LCD shows No Data, there are no faxes left in the machine’s memory. Press Stop/Exit.

„ Enter the fax number to which faxes will be forwarded.

c

Press Start.

Troubleshooting and routine maintenance

Transferring faxes to your PC

You can transfer the faxes from your machine’s memory to your PC.

a

Make sure that you have installed

MFL-Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC.

(For details about PC Fax Receive, see

PC-FAX receiving in the Software

User’s Guide on the CD-ROM.) b

Make sure that you have set

PC Fax Receive

on the machine.

(See PC Fax Receive on page 68.)

If faxes are in the machine’s memory when you set up PC Fax Receive, the

LCD will ask if you want to transfer the faxes to your PC.

C

c

Do one of the following:

„ To transfer all faxes to your PC, press 1. You will be asked if you want a backup print.

„ To exit and leave the faxes in the memory, press 2.

d

Press Stop/Exit.

C

Transferring Fax Journal report to another fax machine

If you have not set up your Station ID, you cannot enter fax transfer mode. (See Setting

your station ID in the Quick Setup Guide.)

C

a

Press Menu, 9, 0, 2.

b

Enter the fax number to which the Fax

Journal report will be forwarded.

c

Press Start.

137

Document jams

If the document is jammed, follow the steps below.

IMPORTANT

After removing a jammed document, check that no paper scraps are left in the machine that could cause another jam.

C

Document is jammed in the top of the

ADF unit

C

a

Take out any paper from the ADF that is not jammed.

b

Open the ADF cover.

c

Pull the jammed document out to the right.

Document is jammed under the document cover

a

Take out any paper from the ADF that is not jammed.

b

Lift the document cover.

c

Pull the jammed document out to the left.

C

d

Close the document cover.

e

Press Stop/Exit.

Document is jammed at the ADF output tray

a

Take out any paper from the ADF that is not jammed.

b

Pull the jammed document out to the right.

C

d

Close the ADF cover.

e

Press Stop/Exit.

c

Press Stop/Exit.

138

Document is jammed in the duplex slot (MFC-8380DN)

a

Take out any paper from the ADF that is not jammed.

b

Do one of the following:

„ If you can see the jammed document, pull the jammed document out to the right.

C

Troubleshooting and routine maintenance

Paper jams

To clear paper jams, please follow the steps in this section.

IMPORTANT

• Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have not installed a drum unit or have installed the drum unit incorrectly, then this may cause a paper jam in your Brother machine.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

C

C

„

If you cannot see the jammed document, open the ADF cover (1) and (2) and pull the jammed document out to the top.

1

2

Close the ADF cover (1) and (2).

c

Press Stop/Exit.

Note

• If the error message remains, open and close the front cover and fuser cover firmly to reset the machine.

• The LCD names for the paper trays are as follows:

• Standard paper tray: Tray 1

• Optional lower tray: Tray 2

(MFC-8380DN)

• Multi-purpose tray: MP Tray

139

Paper is jammed in the MP tray

If the LCD shows Jam MP Tray, follow these steps: a

Remove the paper from the MP tray.

b

Remove any jammed paper from in and around the MP tray.

C

Paper is jammed in Paper Tray 1 or

Tray 2 (MFC-8380DN)

If the LCD shows Jam Tray 1 or

Jam Tray 2

, follow these steps: a

Pull the paper tray completely out of the machine.

For Jam Tray 1:

C

c

Press Start.

d

Fan the paper stack, and then put it back in the MP tray.

For Jam Tray 2: e

When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides on both sides of the tray.

b

Use both hands to slowly pull out the jammed paper.

140

c

Make sure the paper is below the maximum paper mark (b) of the paper tray. While pressing the blue paperguide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

d

Put the paper tray firmly back in the machine.

IMPORTANT

DO NOT take out the standard paper tray while paper is feeding from a lower paper tray as this will cause a paper jam.

Troubleshooting and routine maintenance

Paper is jammed inside the machine

C

a

Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

b

Pull the paper tray completely out of the machine.

c

Use both hands to slowly pull out the jammed paper.

C

d

Press the front cover release button and open the front cover.

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.

141

142

e

Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out of the paper tray opening.

f

Put the drum unit and toner cartridge assembly back in the machine.

IMPORTANT

We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.

g

Close the front cover.

h

Put the paper tray firmly back in the machine.

i

Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch.

Paper is jammed inside the drum unit and toner cartridge assembly

C

a

Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

b

Press the front cover release button and open the front cover.

Troubleshooting and routine maintenance

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.

c

Slowly take out the drum unit and toner cartridge assembly.

IMPORTANT

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.

C

e

Clear the jammed paper if there is any inside the drum unit.

f

Put the toner cartridge back into the drum unit until you hear it lock into place.

If you put it in correctly, the blue lock lever will lift automatically.

IMPORTANT

We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

d

Push down the blue lock lever and take the toner cartridge out of the drum unit.

Take out the jammed paper if there is any inside the drum unit.

g

Put the drum unit and toner cartridge assembly back in the machine.

h

Close the front cover.

i

Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch.

143

Paper is jammed at the back of the machine

a

Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

b

Press the front cover release button and open the front cover.

C

IMPORTANT

We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

d

Open the back cover (back output tray).

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.

c

Slowly take out the drum unit and toner cartridge assembly.

e

Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).

1 f

Pull the jammed paper out of the fuser unit.

g

Close the fuser cover and back cover

(back output tray).

144

h

Put the drum unit and toner cartridge assembly back in the machine.

Troubleshooting and routine maintenance

Paper is jammed in the duplex tray

a

Pull the duplex tray completely out of the machine.

C

C

i

Close the front cover.

j

Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch.

b

Pull the jammed paper out of the machine or the duplex tray.

c

Put the duplex tray back in the machine.

145

Routine maintenance

C

WARNING

Use neutral detergents.

DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. (For more

information see Important Information on page 102.)

IMPORTANT

The drum unit contains toner, so handle it carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

Cleaning the outside of the machine

C

a

Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

b

Pull the paper tray completely out of the machine.

c

Wipe the outside of the machine with a dry, lint-free soft cloth to remove dust.

d

Remove any paper that is in the paper tray.

e

Wipe the inside and the outside of the paper tray with a dry, lint-free soft cloth to remove dust.

f

Re-load the paper and put the paper tray firmly back in the machine.

g

Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine.

146

Cleaning the scanner

a

Turn off the machine. Unplug the telephone line cord first, disconnect all cables and then unplug the power cord from the electrical socket.

b

Lift the document cover (1).

Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water.

1

2

3

C

Troubleshooting and routine maintenance d

Plug the machine’s power cord back into the electrical socket first, and reconnect all cables and telephone line cord. Turn on the machine.

Note

In addition to cleaning the scanner glass and glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

C

c

In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth moistened with water.

2

1

147

Cleaning the laser scanner window

C

WARNING

Use neutral detergents.

DO NOT use any flammable substances, spray or organic solvent/liquids containing alcohol/ammonia to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. For more

information see Important Information on page 102.

IMPORTANT

DO NOT touch the laser scanner window with your fingers.

a

Before you clean the inside of the machine, turn off the machine. Unplug the telephone line cord first, and then disconnect all cables and the power cord from the electrical socket.

b

Open the front cover and slowly take out the drum unit and toner cartridge assembly.

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. Wait at least 10 minutes for the machine to cool down before attempting to clear the paper jam.

IMPORTANT

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

• We recommend that you place the drum unit on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

c

Wipe the laser scanner window (1) by wiping it with a dry, lint-free soft cloth.

1

148

d

Put the drum unit and toner cartridge assembly back in the machine.

e

Close the front cover.

f

Plug the machine’s power cord back into the electrical socket first, and then plug in the telephone line cord. Turn on the machine.

Troubleshooting and routine maintenance

Cleaning the corona wire

If you have print quality problems, clean the corona wire as follows: a

Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the electrical socket.

b

Open the front cover and slowly take out the drum unit and toner cartridge assembly.

C

C

IMPORTANT

• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

149

c

Clean the corona wire inside the drum unit by gently sliding the blue tab from right to left and left to right several times.

1

Cleaning the drum unit

If you have print quality problems, clean the drum unit as follows.

a

Turn off the machine. Unplug the telephone line cord first, and then unplug the power cord from the electrical socket. b

Open the front cover and slowly take out the drum unit and toner cartridge assembly.

C

Note

Be sure to return the blue tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

d

Put the drum unit and toner cartridge assembly back in the machine.

e

Close the front cover.

f

Plug the machine’s power cord back into the electrical socket first, and then reconnect all cables and telephone line cord. Turn on the machine.

IMPORTANT

To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.

IMPORTANT

• We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

150

c

Push down the blue lock lever and take the toner cartridge out of the drum unit.

Troubleshooting and routine maintenance f

When you have found the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off.

C

IMPORTANT

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.

d

Put the print sample in front of the drum unit, and find the exact position of the poor print.

IMPORTANT

• The drum is photosensitive so DO NOT touch it with your fingers.

• DO NOT clean the surface of the photosensitive drum with a sharp object.

• DO NOT use excessive force when cleaning the drum unit.

g

Put the toner cartridge back into the drum unit until you hear it lock into place.

If you put the cartridge in correctly, the blue lock lever will lift automatically.

e

Turn the drum unit gear by hand while looking at the surface of the OPC drum (1).

1 h

Put the drum unit and toner cartridge assembly back in the machine.

151

i

Close the front cover.

j

Plug the machine’s power cord back into the electrical socket first, and then reconnect all cables and telephone line cord. Turn on the machine.

152

Troubleshooting and routine maintenance

Replacing the consumable items

You will need to replace the consumable items when the machine indicates that the life of the consumable is over.

C

Toner cartridge Drum unit

C

Order No. TN-3250, TN-3290 Order No. DR-3215 (DR-3217 for India)

IMPORTANT

• We recommend placing used consumable items on a sheet of paper to prevent accidentally spilling or scattering the material inside.

• Be sure to reseal the consumable items tightly so that the material inside does not spill.

Note

• Discard used consumable items according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly so that the material inside does not spill.

• If you use paper that is not a direct equivalent for the recommended paper, the life of consumable items and machine parts may be reduced.

153

Replacing a toner cartridge

The High Yield toner cartridges can print

approximately 8,000 pages

1

and the

Standard toner cartridges can print

approximately 3,000 pages

1

. Actual page count will vary depending on your average type of document (i.e., standard letter, detailed graphics). When a toner cartridge is running low, the LCD shows Toner Low.

1

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

Note

It is a good idea to keep a new toner cartridge ready for use when you see the

Toner Low

warning.

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. To prevent injury, when you open the front or back cover (back output tray) of the machine DO NOT touch the shaded parts shown in the illustration. If you do this you may get burned.

C

a

Press the front cover release button and open the front cover. b

Slowly take out the drum unit and toner cartridge assembly.

IMPORTANT

• We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

154

c

Push down the blue lock lever and take the used toner cartridge out of the drum unit.

WARNING

DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

IMPORTANT

• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Troubleshooting and routine maintenance

Brother cartridges with this machine, or the refilling of used cartridge with toner from other sources. If damage is caused to the drum unit or other part of this machine as a result of the use of toner or toner cartridge other than genuine Brother products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.

• Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.

• Be sure to seal up the used toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.

C

d

Unpack the new toner cartridge. Gently shake from side to side several times to distribute the toner evenly inside the cartridge.

• Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with genuine

Brother toner cartridges (TN-3250/TN-

3290). Brother cannot guarantee this optimum performance if toner or toner cartridge of other specifications are used.

Brother does not therefore recommend the use of cartridge other than genuine e

Pull off the protective cover.

155

f

Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the lock lever will lift automatically.

Note

DO NOT turn off the machine or open the front cover until the LCD returns to the standby state.

Note

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

g

Clean the corona wire of the drum unit by gently sliding the blue tab from right to left and left to right several times.

1

Note

Be sure to return the blue tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.

h

Put the drum unit and toner cartridge assembly back in the machine.

i

Close the front cover.

156

Troubleshooting and routine maintenance

Replacing the drum unit

The machine uses a drum unit to create print images on paper. If the LCD shows

Replace Drum

, the drum unit is near the end of its life and it is time to buy a new one.

Even if the LCD shows Replace Drum, you may be able to continue printing without having to replace the drum unit for a while.

However, if there is a noticeable deterioration in the output print quality (even before

Replace Drum

appears), then the drum unit should be replaced. You should clean the machine when you replace the drum unit.

(See Cleaning the laser scanner window on page 148.)

IMPORTANT

While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

C

1

Note

The drum unit is a consumable item, and it is necessary to replace it periodically.

There are many factors that determine the actual drum life, such as temperature, humidity, type of paper and how much toner you use for the number of pages per print job. The estimated drum life is approximately 25,000 pages (12,000 pages for India)

1

. The actual number of

pages your drum will print may be significantly less than this estimate.

Because we have no control over the many factors that determine the actual drum life, we cannot guarantee a minimum number of pages that will be printed by your drum.

Drum yield is approximate, and may vary by type of use.

CAUTION

HOT SURFACE

After you have just used the machine, some internal parts of the machine will be extremely hot. To prevent injury, when you open the front or back cover (back output tray) of the machine DO NOT touch the shaded parts shown in the illustration. If you do this you may get burned.

C

a

Press the front cover release button and open the front cover. b

Slowly take out the drum unit and toner cartridge assembly.

157

IMPORTANT

• We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.

e

Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in correctly, the blue lock lever will lift automatically.

c

Push down the blue lock lever and take the toner cartridge out of the drum unit.

IMPORTANT

• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.

Note

Make sure that you put in the toner cartridge correctly or it may separate from the drum unit.

f

Put the new drum unit and toner cartridge assembly in the machine.

Do not close the front cover.

g

Press Clear/Back.

Replace Drum?

1.Yes 2.No

To confirm you are installing a new drum, press 1.

h

When the LCD shows Accepted, close the front cover.

• Wait to unpack a new drum unit until immediately before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit.

• Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit.

d

Unpack the new drum unit.

158

Replacing periodic maintenance parts

1

2

The periodic maintenance parts will need to be replaced regularly to maintain the print quality. The parts listed below will have to be replaced after printing approximately 50,000 pages for PF Kit MP

1

and 100,000 pages for

PF Kit 1

2

, PF Kit 2

2

, Fuser and Laser. Please

call your Brother dealer when the following messages appear on the LCD.

12,000 pages for India

80,000 pages for India

C

LCD message Description

Replace PF KitMP

Replace paper feeding kit for

MP tray.

Replace PF Kit1

Replace paper feeding kit for

Tray 1.

Replace PF Kit2

(MFC-8380DN)

Replace paper feeding kit for

Tray 2.

Replace Fuser

Replace Laser

Replace fuser unit.

Replace laser unit.

Troubleshooting and routine maintenance

Machine Information

C

Checking the Serial Number

C

You can see the machine’s Serial Number on the LCD.

a

Press Menu, 8, 1.

b

Press Stop/Exit.

C

Checking the Page Counters

C

You can see the machine’s Page Counters for copies, printed pages, reports and lists, faxes or a summary total.

a

Press Menu, 8, 2.

b

Press a or b to see Total, Fax/List,

Copy

or Print.

c

Press Stop/Exit.

Checking the remaining life of parts

C

You can see the remaining life of the machine’s drum unit and periodic maintenance parts.

a

Press Menu, 8, 3.

b

Press a or b to choose 1.Drum,

2.Fuser

, 3.Laser, 4.PF kit MP,

5.PF kit 1

or 6..PF Kit 2

1

.

Press OK.

1

PF Kit 2

appears only when the optional

LT-5300 tray is installed. (MFC-8380DN) c

Press Stop/Exit.

159

Reset

The following reset functions are available:

1 Network

You can reset the print server back to its default factory settings such as the password and IP address information.

2 Address & Fax

Address & Fax resets the following settings:

„

Address Book

(One-Touch Dial, Speed-Dial and

Setup Groups)

„

Programmed fax jobs in the memory

(Polled Transmit, Delayed Polling,

Secure Polling, Delayed Fax and

Delayed Batch)

„ Station ID (Name and Number)

„ Coverpage Msg (Comments)

„

Remote Fax Options

(Remote Access Code, Fax Storage,

Fax Forwarding and PC-Fax)

„

Report settings

(Transmission Verification Report, Tel

Index List and Fax Journal)

„ Setting Lock password

3 All Settings

You can reset all the machine settings back to the settings that were set at the factory.

Brother strongly recommends you perform this operation when you dispose of the machine.

Note

Unplug the interface cable before you choose Network or All Settings.

C

How to reset

a

Press Menu, 0, 7.

b

Press a or b to choose the reset you want.

Press OK.

c

Choose 1.Reset or 2.Exit.

d

If you choose 1.Reset in step c, you

will be asked to reboot the machine.

Choose 1.Yes or 2.No. If you choose

1.Yes

, the machine will begin the

Reset.

Note

You can also reset the Network settings by pressing Menu, 7, 0.

C

160

Packing and shipping the machine

C

CAUTION

Make sure that the machine has fully cooled down by leaving it disconnected from the power for at least 30 minutes before packing.

When you transport the machine, use the packing materials that came with your machine. If you do not pack the machine correctly, you could void your warranty.

a

Turn off the machine.

b

Unplug the machine from the telephone wall socket.

c

Unplug all the cables and AC power cord from the machine.

d

Press the front cover release button and open the front cover. e

Take out the drum unit and toner cartridge assembly. Leave the toner cartridge installed in the drum unit.

f

Put the drum unit and toner cartridge assembly into a plastic bag and seal the bag.

g

Close the front cover.

Troubleshooting and routine maintenance h

Put the styrofoam piece marked

“FRONT” into the original carton (1).

Wrap the machine in the plastic bag and put it in the original carton (2). Put the drum unit and toner cartridge assembly in as shown below (3). Put the User's

Guide (If available) and CD-ROM in the space at the back of the machine (4).

C

161

i

Take the two styrofoam pieces and match the front of the machine to the

“FRONT” mark on one of the styrofoam pieces, and the back of the machine to the “REAR” mark on the other styrofoam piece (5). Coil the cables and place them and the Quick Setup Guide in the spaces provided as shown below (6).

j

Close the carton and tape it shut.

162

D

Menu and features

D

On-screen programming

Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.

We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options.

D

Menu table

You can program your machine by using the

Menu table on page 165. These pages list

the menu selections and options.

Press Menu followed by the menu numbers to program your machine.

For example, to set Beeper volume to Low: a

Press Menu, 1, 3, 2.

b

Press a or b to choose Low.

c

Press OK.

d

Press Stop/Exit.

D

Memory storage

Your menu settings are stored permanently, and in the event of a power failure will not be lost. Temporary settings (for example,

Contrast, Overseas Mode) will be lost. Also, during a power failure the machine will retain the date and time and any fax messages that are in the memory for approximately 60 hours.

D

Menu keys

Access the menu.

Go to the next menu level.

Accept an option.

Exit the menu by pressing repeatedly.

Go back to the previous menu level.

Scroll through the current menu level.

Go back to the previous menu level or forward to the next menu level.

Exit the menu.

D

D

163

How to access the menu mode

a

Press Menu.

b

Choose an option.

„ Press 1 for General Setup menu.

„

Press 2 for Fax menu.

„ Press 3 for Copy menu.

„

Press 4 for Printer menu.

„ Press 5 for USB Direct I/F menu.

„

Press 6 for Print Reports menu.

„ Press 7 for Network menu.

„

Press 8 for Machine Info. menu.

„

Press 9 for Service menu.

1

„

Press 0 for Initial Setup.

1

This will appear only when the LCD shows an error message.

You can also scroll through each menu level by pressing a or b for the direction you want.

c

Press OK when the option you want appears on the LCD.

The LCD will then show the next menu level.

d

Press a or b to scroll to your next menu selection.

e

Press OK.

When you have finished setting an option, the LCD will show Accepted.

f

Press Stop/Exit to exit Menu mode.

D

164

Menu and features

Menu table

The factory settings are shown in Bold with an asterisk.

Choose & OK Choose & OK to accept to exit

D

D

Main Menu Submenu

1.General Setup 1.Mode Timer

2.Paper

Menu Selections

— —

Options

0

Sec

30

Secs

1 Min

2

Mins*

5

Mins

Off

Descriptions

Sets the time to return to Fax mode.

(MFC-8380DN) The time the machine will change from individual user to

Public user when using Secure

Function Lock.

Sets the type of paper in the MP tray.

Page

21

30

21

1.Paper Type 1.MP Tray Thin

Plain

*

Thick

Thicker

Transparency

2.Tray#1

Recycled Paper

Thin

Plain

*

Sets the type of paper in the paper tray.

Thick

Thicker

Transparency

3.Tray#2

(MFC-8380DN)

(This menu only appears if you have the optional tray #2.)

Recycled Paper

Thin

Plain

Thick

*

Thicker

Recycled Paper

Sets the type of paper in the optional paper tray #2.

21

21

165

Main Menu Submenu

1.General Setup

(continued)

2.Paper

(continued)

3.Volume

Menu Selections

2.Paper Size

1.Ring

2.Beeper

3.Speaker

1.MP Tray

2.Tray#1

A6

B5

B6

Executive

A5

A5 L

3.Tray#2

(MFC-8380DN)

(This menu only appears if you have the optional tray #2.)

Folio

A4

*

Letter

Legal

Executive

A5

B5

B6

Folio

Off

Low

Med

*

High

Off

Low

Med

*

High

Off

Low

Med

*

High

Options

A4

*

Letter

Legal

Executive

A5

A5 L

A6

B5

B6

Folio

Any

A4

*

Letter

Legal

Descriptions

Sets the size of the paper in the MP tray.

Page

22

Sets the size of the paper in the paper tray.

Sets the size of the paper in the optional paper tray #2.

Adjusts the ring volume.

Adjusts the volume level of the beeper.

Adjusts the speaker volume.

22

22

24

24

24

166

Main Menu Submenu

1.General Setup

Menu Selections

4.Daylight Save

—

(continued)

5.Ecology

1.Toner Save

2.Sleep Time

6.Tray Use 1.Copy

2.Fax

3.Print

Menu and features

Options

On

Off

*

On

Off

*

Descriptions

Changes for Daylight

Savings Time manually.

Increases the page yield of the toner cartridge.

Conserves power.

Page

25

25

25

Range varies depending on model.

005Min

*

Tray#1 Only

Tray#2 Only

MP Only

MP>T1>T2

*

Selects the tray that will be used for Copy mode.

T1>T2>MP

(For

MFC-8380DN, tray#2 or T2 appears only if you installed the optional paper tray.)

Tray#1 Only

Tray#2 Only

MP Only

Selects the tray that will be used for Fax mode.

22

23

MP>T1>T2

T1>T2>MP

*

(For

MFC-8380DN, tray#2 or T2 appears only if you installed the optional paper tray.)

Tray#1 Only

Tray#2 Only

MP Only

MP>T1>T2

*

Selects the tray that will be used for PC print.

T1>T2>MP

(For

MFC-8380DN, tray#2 or T2 appears only if you installed the optional paper tray.)

23

D

167

Main Menu Submenu

1.General Setup

(continued)

7.LCD Contrast

—

8.Security

9.Document Scan

Menu Selections

1.Function Lock

(MFC-8380DN)

1.Mem Security

(MFC-8370DN)

2.Setting Lock

1.Glass ScanSize

2.File Size

1.Color

3.Duplex Scan

(MFC-8380DN)

2.Gray

Options

-nnnno+

-nnnon+

-nnonn+

*

-nonnn+

-onnnn+

—

—

—

A4

*

Letter

Small

Middle

*

Large

Small

Middle

*

Large

Long edge

*

Short edge

Descriptions

Adjusts the contrast of the LCD.

Page

26

Can restrict selected machine operation for up to 25 individual users and all other non-authorized

Public users.

Stops unauthorized users from most operations except receiving faxes into the memory.

Stops unauthorized users from changing the machine’s current settings.

Adjusts the scan area of the scanner glass to the size of the document.

You can set your own default settings of the data compression rate.

27

27

32

38

See

Software

User’s

Guide on the

CD-ROM.

Chooses the duplex scanning format.

36

168

Menu and features

Main Menu

2.Fax

Submenu

1.Setup Receive

(In Fax mode only)

Menu Selections

1.Ring Delay

Options

(02-10)

02

*

(Example for the

Australia)

2.F/T Ring Time

20 Secs

30 Secs

*

40 Secs

3.Fax Detect

70 Secs

On

*

Off

4.Remote Codes

On

(l51, #51)

Off

*

(l91, #91 for New

Zealand)

5.Auto Reduction

6.Memory Receive On

*

7.Print Density

-nnnno+

-nnnon+

8.Polling RX

-nnonn+*

-nonnn+

-onnnn+

Standard

*

Secure

Timer

9.Fax Rx Stamp

On

Off

*

0.Duplex

On

*

Off

Off

On

Off

*

Descriptions

Sets the number of rings before the machine answers in Fax Only or

Fax/Tel mode.

Page

47

Sets the pseudo/doublering time in Fax/Tel mode.

Receives fax messages without pressing Start.

Allows you to answer all calls at an extension or external phone and use codes to turn the machine on or off. You can personalize these codes.

Reduces the size of incoming faxes.

Automatically stores any incoming faxes in memory if it runs out of paper.

Makes printouts darker or lighter.

Sets up your machine to poll another fax machine.

Prints the received time and date on the top of the received faxes.

Prints received faxes on both sides of the paper.

47

48

60

49

50

48

73

49

49

D

169

Main Menu

2.Fax

(continued)

Submenu

2.Setup Send

(In Fax mode only)

Menu Selections

1.Contrast

3.Delayed Fax

Options

Auto

*

Light

Dark

2.Fax Resolution Standard

*

Fine

S.Fine

Photo

—

3.Address Book

4.Batch TX

9.Overseas Mode

1.One Touch Dial

2.Speed Dial

3.Setup Groups

On

Off

*

5.Real Time TX

Next Fax:On

Next Fax:Off

6.Polled TX

On

Off

*

Standard

*

Secure

7.Coverpg Setup

Next Fax:On

Next Fax:Off

On

Off

*

Print Sample

8.Coverpage Note

—

On

Off

—

—

—

*

Descriptions

Changes the lightness or darkness of faxes you send.

Sets the default resolution for outgoing faxes.

Page

41

41

Sets the time of day in 24 hour format that the delayed faxes will be sent.

Combines delayed faxes going to the same fax number at the same time of day into one transmission.

Sends a fax without using the memory.

43

43

42

Sets up your machine with a document to be retrieved by another fax machine.

Automatically sends a cover page you have programmed.

73

40

Sets up your own comments for the fax cover page.

If you are having difficulty sending faxes overseas, set this to On.

Stores up to 16

One Touch Dial numbers, so you can dial by pressing one key (and

Start).

Stores up to 300

Speed Dial numbers, so you can dial by pressing only a few keys (and

Start).

Sets up to 20 Group numbers for

Broadcasting.

40

42

63

64

65

170

Menu and features

Main Menu

2.Fax

(continued)

Submenu Menu Selections Options

4.Report Setting 1.Transmission

On

On+Image

Off

*

Off+Image

2.Journal Period

Off

Every 50 Faxes

*

Every 6 Hours

Every 12 Hours

Every 24 Hours

Every 2 Days

Every 7 Days

5.Remote Fax Opt 1.Forward/Store Off

*

Fax Forward

Fax Storage

PC Fax Receive

(Backup Print)

2.Remote Access

3.Print Document

---l

—

Descriptions

Sets initial setup for

Transmission Verification

Report.

Page

76

Sets the interval for automatic printing of the

Fax Journal.

Sets the machine to forward fax messages, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine), or to send faxes to your PC.

If you chose Fax Forward or PC Fax Receive, you can turn on the safety feature Backup Print.

Sets your own code for

Remote Retrieval.

Prints incoming faxes stored in the memory.

You can set the machine to restrict dialling when using the dial pad.

76

67

70

50

33

6.Dial Restrict.

1.Dial Pad Off

*

Enter # twice

On

2.One Touch Dial Off

*

Enter # twice

7.Remaining Jobs

3.Speed Dial

—

On

Off

*

Enter # twice

On

—

You can set the machine to restrict the dialling of

One Touch numbers.

You can set the machine to restrict the dialling of

Speed Dial numbers.

33

33

43

You can check which jobs are in the memory and lets you cancel scheduled jobs.

D

171

Main Menu

2.Fax

(continued)

3.Copy

Submenu

1.Quality

Menu Selections

2.Distinctive

(Not available in

New Zealand)

2.Faxability

(For New Zealand

Only)

—

Options

0.Miscellaneous

1.Compatibility

High

*

Normal

Basic(for VoIP)

On

Off

On

Off

*

*

Text

Photo

Auto

*

Descriptions

Adjusts the equalization for transmission difficulties.

VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors, choose

Basic(for VoIP)

.

Use with telephone company distinctive ringing service allows you to have a voice number and fax number on the one telephone line.

If you have FaxAbility from

Telecom, you can use this function to store the ringing pattern of your fax number. And if you set in to ON, you should use the registered number only.

You can choose the Copy resolution for your type of document.

Page

131

51

56

54

83

2.Brightness

—

-nnnno+

Adjust the brightness for copies.

83

-nnnon+

-nnonn+

*

-nonnn+

-onnnn+

3.Contrast

—

-nnnno+

Adjust the contrast for copies.

83

-nnnon+

-nnonn+

*

-nonnn+

-onnnn+

172

Menu and features

Main Menu Submenu

4.Printer

1.Emulation

Menu Selections

—

Options

Auto(EPSON)

*

Auto(IBM)

HP LaserJet

BR-Script 3

Epson FX-850

IBM Proprinter

2.Print Options 1.Internal Font

1.HP LaserJet

2.BR-Script 3

2.Configuration

—

5.USB Direct I/F

3.Duplex

4.Reset Printer

1.Direct Print

3.Test Print

—

—

1.Paper Size

2.Media Type

—

Off

*

On(Long Edge)

On(Short Edge)

1.Reset

2.Exit

A4

*

Letter

Legal

Executive

A5

A5 L

A6

B5

B6

Folio

Thin

Plain

*

Thick

Thicker

Recycled Paper

Descriptions

Chooses the emulation mode.

Prints a list of the machine’s internal fonts.

Prints a list of the machine’s printer settings.

Prints a test page.

Enables or disables duplex printing. You can also choose long edge or short edge duplex printing.

Restores the printer settings to the original factory default settings.

Sets the paper size when printing directly from the

USB flash memory drive.

A5 L and A6 size are not available for the optional

Tray#2.

You can choose Legal and Folio for MP Tray only.

Sets the media type when printing directly from the

USB flash memory drive.

Page

See

Software

User’s

Guide on the

CD-ROM.

91

91

D

173

Main Menu

5.USB Direct I/F

(continued)

Submenu

1.Direct Print

(continued)

Menu Selections Options

3.Multiple Page 1in1

*

2in1

4in1

9in1

16in1

25in1

1 in 2x2 pages

1 in 3x3 pages

Descriptions

Sets the page style when printing multiple pages directly from the USB

Flash memory drive.

Page

91

1 in 4x4 pages

2.Scan to USB

4.Orientation

5.Collate

6.Print Quality

7.PDF Option

8.Index Print

1.Resolution

1 in 5x5 pages

Portrait

*

Landscape

On

*

Off

Normal

Fine

Document

*

Document&Markup

Document&Stamps

Simple

*

*

Details

Color 100 dpi

Color 200 dpi

Color 300 dpi

Color 600 dpi

Gray 100 dpi

*

Sets the page orientation when printing directly from the USB Flash memory drive.

Enables or disables the page collation when printing directly from the

USB Flash memory drive.

Sets the print quality option when printing directly from the USB

Flash memory drive.

Sets the PDF option whether to print comments (Markup) or stamps in the PDF file along with the text.

Sets the index print option, simple format or details.

Sets the resolution to send the scanned data to

USB Flash memory drive.

91

91

91

91

91

See

Software

User’s

Guide on the

CD-ROM.

2.File Name

Gray 200 dpi

Gray 300 dpi

B&W 200 dpi

B&W 200x100 dpi

— Enter the file name of the scanned data.

174

Main Menu Submenu Menu Selections Options

6.Print Reports 1.XMIT Verify 1.View on LCD

—

2.Print Report

—

2.Help List

— —

3.Tel Index List 1.Numeric

2.Alphabetic

4.Fax Journal

—

—

—

—

5.User Settings

—

6.Network Config

—

7.Order Form

—

—

—

—

Menu and features

Descriptions

Prints a Transmission

Verification Report for your last transmission.

Prints the Help List so you can see at-a-glance how to quickly program your machine.

Lists name and numbers stored in the One-Touch and Speed-Dial memory, in numerical or alphabetical order.

Lists information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.)

Lists your settings.

Lists your Network settings.

You can print an accessories order form to fill out and send to you

Brother dealer.

Page

77

77

77

77

77

77

77

D

175

Main

Menu

Submenu

7.Network

1.TCP/IP

2.Ethernet

Menu Selections

1.Boot Method

2.IP Address

—

3.Subnet Mask

—

4.Gateway

5.Node Name

—

6.WINS Config

7.WINS Server

8.DNS Server

—

9.APIPA

0.IPv6

—

—

—

—

—

—

—

—

Options Descriptions Page

Auto

*

Static

RARP

BOOTP

Chooses the BOOT method that best suits your needs.

DHCP

[000-255]. [000-255].

[000-255]. [000-255]

[000-255]. [000-255].

[000-255]. [000-255]

[000-255]. [000-255].

[000-255]. [000-255]

Enter the IP address.

Enter the Subnet mask.

Enter the Gateway address.

BRNXXXXXXXXXXXX

Enter the Node name.

Auto

*

Chooses the WINS configuration mode.

Static

(Primary)

[000-255]. [000-255].

[000-255]. [000-255]

Specifies the IP address of the primary or secondary

WINS server.

(Secondary)

[000-255]. [000-255].

[000-255]. [000-255]

(Primary)

[000-255]. [000-255].

[000-255]. [000-255]

(Secondary)

Specifies the IP address of the primary or secondary

DNS server.

[000-255]. [000-255].

[000-255]. [000-255]

On

*

Off

On

Off

*

Auto

*

100B-FD

Automatically allocates the IP address from the link-local address range.

Enable or Disable the

IPv6 protocol. If you want to use the IPv6 protocol, visit http://solutions.brother.com/ for more information.

Choose the Ethernet link mode.

100B-HD

10B-FD

10B-HD

See

Network

User’s

Guide

on the

CD-ROM.

176

Main

Menu

7.Network

(continued)

Submenu Menu Selections

3.Scan To FTP

— —

4.ScanTo Network

— —

5.Time Zone

—

0.Network Reset 1.Reset

2.Exit

—

1.Yes

2.No

—

Menu and features

Options Descriptions Page

Color 100 dpi

*

Color 200 dpi

Color 300 dpi

Color 600 dpi

Gray 100 dpi

Gray 200 dpi

Gray 300 dpi

B&W 200 dpi

B&W 200x100 dpi

Color 100 dpi

*

Color 200 dpi

Color 300 dpi

Color 600 dpi

Gray 100 dpi

Gray 200 dpi

Gray 300 dpi

B&W 200 dpi

B&W 200x100 dpi

UTCXXX:XX

—

Chooses the file format to send the scanned data via

FTP.

You can scan a black and white or colour document directly to a CIFS server on your local network or on the internet.

Sets the time zone for your country.

Restore all network settings to factory default.

—

See

Network

User’s

Guide

on the

CD-ROM.

D

177

Main Menu Submenu Menu Selections

8.Machine Info.

1.Serial No.

—

2.Page Counter

—

Options

—

Total

Fax/List

Copy

Print

—

3.Parts Life 1.Drum

2.Fuser

3.Laser

4.PF kit MP

5.PF kit 1

6.PF Kit 2

0.Initial Setup 1.Receive Mode

—

2.Date&Time

—

Fax Only

*

Fax/Tel

External TAD

Manual

—

3.Station ID

—

Fax:

4.Tone/Pulse

(not available in

New Zealand)

4.Dial Tone

(for New

Zealand)

—

—

5.Dial Tone

5.Dial Prefix

(for New

Zealand)

—

Tel:

Name:

Tone

*

Pulse

Detection

No Detection

—

6.Dial Prefix

6.Reset

(for New

Zealand)

7.Reset

1.Network

1.Reset

2.Exit

2.Address & Fax

1.Reset

2.Exit

3.All Settings

1.Reset

*

2.Exit

Descriptions

You can check the serial number of your machine.

You can check the number of total pages the machine has printed during its life.

You can check the percentage of a machine part’s life that remains available.

For MFC-8380DN,

PF Kit 2

appears only when the optional LT5300 tray is installed.

Chooses the receive mode that best suits your needs.

Puts the date and time on the LCD and in headings of faxes you send.

Sets your name and fax number to appear on each page you fax.

Chooses the dialling mode.

You can shorten the dial tone detect pause.

Select the phone line type.

Restores all network settings to factory default.

Restores all stored phone number and fax settings.

Restore all the machine settings to factory default.

Page

159

159

159

45

See

Quick

Setup

Guide.

131

26

160

160

160

178

Menu and features

Entering text

When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters.

Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.

D

8

9

6

7

Press

Key

1

4

5

2

3 one time

@ g j a d t w m p

two times

.

h k b e u x n q

three times

/ l i c f v y o r

four times

1

G

J

A

D

T z

M s

five times

@

H

K

B

E

U

W

N

P

six times

.

I

L

C

F

V

X

O

Q

8

Y

6

R

seven times

/

4

5

2

3 t

Z m

S

eight times

1 g j a d

For menu selections that do not allow lower case character selection, please use this reference table.

nine times

@ h k b e u

9 n

7

Press Key

2

3

4

7

8

5

6

9 one time

A

D

G

P

T

J

M

W

two times three times four times five times

B C 2 A

E

H

F

I

3

4

D

G

Q

U

K

N

X

L

O

R

V

Y

5

6

S

8

Z

J

M

7

T

9

Inserting spaces

To enter a space in a fax number, press c once between numbers. To enter a space in a name, press c twice between characters.

Making corrections

If you entered a letter incorrectly and want to change it, press d to move the cursor to the incorrect character, and then press Clear/Back.

Repeating letters

To enter a character on the same key as the previous character, press c to move the cursor right before pressing the key again.

D

179

Special characters and symbols

Press l, # or 0, then press d or c to move the cursor to the symbol or character you want.

Press OK to choose it. The symbols and characters below will appear depending on your menu selection.

Press l

Press #

Press 0 for for for

(space) ! " # $ % & ' ( ) l + , - . / m

: ; < = > ? @ [ ] ^ _ \ ~ ‘ | { }

Ä Ë Ö Ü À Ç È É 0

180

E

Specifications

E

General

Printer Type

Print Method

Laser

Electrophotography by semiconductor laser beam scanning

Memory Capacity

64 MB

LCD (liquid crystal display) 16 characters

× 2 lines

Power Source

220 - 240V 50/60Hz

Power Consumption

Peak:

Copying:

Sleep:

Standby:

1080 W

Average 570 W

Average 11W

Average 80 W

1

1

When making a copy from one sheet

Dimensions

E

E

442mm

Weight

Noise level

390mm 443mm

With Drum/Toner Unit: 15.7 kg (MFC-8380DN)

15.5 kg (MFC-8370DN)

Sound power

Operating (Copying):

Standby:

Sound pressure

Operating (Copying):

Standby:

Lw

Lw

L

L

A

A

PA

PA d = 6.95 Bell (A) d = 4.6 Bell (A) m = 56 dB (A) m = 30 dB (A)

181

Temperature

Humidity

ADF (automatic document feeder)

Paper Tray

Paper Tray 2 (option)

(MFC-8380DN)

Operating:

Storage:

10 to 32.5

°C

5 to 35

°C

20 to 80% (without condensation) Operating:

Storage: 10 to 90% (without condensation)

Up to 20 pages (Staggered) [80 gsm]

Recommended Environment for Best Results:

Temperature: 20 to 30

°C

Humidity: 50% - 70%

250 Sheets [80 gsm]

250 Sheets [80 gsm]

182

Specifications

Print media

E

Paper Input Paper Tray

„ Paper Type:

„ Paper Size:

„ Paper Weight:

„ Maximum Paper Tray

Capacity:

Thin paper, Plain paper, Bond paper and

Transparencies

1

or Recycled paper

Letter, A4, B5 (ISO), A5, A5(Long Edge),

B6 (ISO), A6 and Executive

60 to 105 gsm

Up to 250 sheets of 80 gsm Plain paper

Multi-purpose tray (MP tray)

„

„

„

Paper Type:

Paper Size:

Paper Weight:

„ Maximum Multi-purpose tray

Capacity:

Thin paper, Plain paper, Thick paper, Bond paper, Transparencies, Recycled paper,

Envelopes or Labels

1

Width: 69.8 to 216 mm

Length:116 to 406.4 mm

60 to 163 gsm

2

Up to 50 sheets of 80 gsm Plain paper

Up to 3 envelopes

1

2

For transparencies or labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possibility of smudging.

60 to 105 gsm for duplex print.

Paper Tray 2 (option)

(MFC-8380DN)

„

Paper Type:

„

Paper Size:

Thin paper, Plain paper, Bond paper or

Recycled paper

Letter, A4, B5 (ISO), A5, B6 (ISO) and

Executive

„

Paper Weight: 60 to 105 gsm

„

Maximum paper tray capacity: Up to 250 sheets of 80 gsm Plain paper

E

183

Paper Output

„ Output Tray:

„ Back Output Tray:

Duplex

Printing

„ Paper Size:

„ Paper Weight:

„ Manual Duplex:

„ Automatic Duplex:

Up to 150 sheets (face-down print delivery to the output paper tray)

One sheet (face-up print delivery to the back output tray)

A4

60 to 105 gsm

Yes

Yes

184

Specifications

Fax

E

1

Compatibility

Duplex Fax (Receive)

Coding System

Modem Speed

Single-Sided Document Size

ITU-T Super Group 3

Yes

MH/MR/MMR/JBIG

Automatic Fallback:

ADF Width:

ADF Length:

33,600 bps

148 to 215.9 mm

148 to 355.6 mm

Scanner Glass Width: Max. 215.9 mm

2-Sided (Duplex)

Scanner Glass Length: Max. 297 mm

ADF Width:

Document Size (MFC-8380DN)

ADF Length:

148 to 215.9 mm

148 to 297.0 mm

Scanning Width

Printing Width

Max. 208 mm

Max. 208 mm

Greyscale

Polling Types

Contrast Control

Resolution

8 bit levels

Standard, Secure, Timer, Sequential

Automatic/Light/Dark (manual setting)

Horizontal:

Vertical

„ Standard:

„ Fine:

„ Photo:

„ Superfine:

16 (8

× 2)

300 stations

8 dot/mm

3.85 line/mm

7.7 line/mm

7.7 line/mm

15.4 line/mm

One Touch Dial

Speed Dial

Groups

Broadcasting

Automatic Redial

Ring Delay

Communication Source

Memory Transmission

Out of Paper Reception

Up to 20

366 stations

3 times at 5 minute intervals

2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for Australia)

1, 2, 3, 4, 5, 6, 7 or 8 rings (for New Zealand)

0, 1, 2, 3, 4, 5, 6, 7, 8, 9 or 10 rings (for some countries)

Public switched telephone network

Up to 600

1

/500

2

pages

Up to 600

1

/500

2

pages

2

‘Pages’ refers to the ‘Brother No. 1 Chart’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice.

‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice.

185

E

Copy

1

2

Colour/Monochrome

Monochrome

Single-sided Document Size

ADF Width:

ADF Length:

148 to 215.9 mm

148 to 355.6 mm

1

Scanner Glass Width: Max. 215.9 mm

Scanner Glass Length: Max. 297 mm

2-Sided (Duplex) ADF Width:

Document Size (MFC-8380DN) ADF Length:

Copy Width:

Multiple Copies

Max. 208 mm

148 to 215.9 mm

148 to 297.0 mm

Stacks or Sorts up to 99 pages

Reduce/Enlarge

Resolution

First Copy Out Time

25% to 400% (in increments of 1%)

Max. 1200

× 600 dpi

Less than 10.5 seconds

2

(from READY mode)

5 sheet ADF input limit when using sheets longer than A4.

The first copy out time may vary depending on scanner lamp warm up time.

E

186

Specifications

Scan

1

2

3

Colour/Monochrome

Duplex Scanning

(MFC-8380DN)

TWAIN Compliant

Yes/Yes

Yes

WIA Compliant

Colour Depth

Resolution

Yes (Windows

®

2000 Professional/XP/

XP Professional x64 Edition/Windows Vista

®

)

Mac OS X 10.3.9 or greater

1

Yes (Windows

®

XP/Windows Vista

®

)

24 bit colour

Up to 19200

× 19200 dpi (interpolated)

2

Up to 600

× 2400 dpi (optical)

2

(From Scanner Glass)

Single-Sided Document Size

Up to 600

× 600 dpi (optical)

2

(From ADF)

ADF Width: 148.0 to 215.9 mm

ADF Length:

148.0 to 355.6 mm

3

Scanner Glass Width: Max. 215.9 mm

Scanner Glass Length: Max. 297 mm

2-Sided (Duplex)

ADF Width:

Document Size (MFC-8380DN)

ADF Length:

148.0 to 215.9 mm

148.0 to 297.0 mm

Scanning Width

Greyscale

Max. 210 mm

8 bit levels

For the latest driver updates, visit us at http://solutions.brother.com/

Maximum 1200

× 1200 dpi scanning with the WIA driver in Windows

®

19200

× 19200 dpi can be chosen by using the Brother scanner utility)

XP/Windows Vista

®

(resolution up to

5 sheet ADF input limit when using sheets longer than A4.

E

E

187

Print

Emulations

Printer Driver

PCL6, BR-Script3 (PostScript

®

3™), IBM Pro-Printer XL,

Epson FX-850

Host-Based Driver for Windows

®

2000 Professional/

XP/XP Professional x64 Edition/Windows Vista

®

/

Windows Server

®

2003

1

/Windows Server

®

2003 x64 Edition

Windows Server

®

2008

1

1

/

BR-Script3 (PPD file) for Windows

®

2000 Professional/

XP/XP Professional x64 Edition/Windows Vista

®

/

Windows Server

®

2003

Windows Server

®

2008

1

/Windows Server

1

®

2003 x64 Edition

1

/

3

4

1

2

Resolution

Print Speed for

Simplex

Macintosh Printer Driver for Mac OS X 10.3.9 or greater

BR-Script3 (PPD file) for Mac OS X 10.3.9 or greater

2

2

1200 dpi

3

, HQ1200 (2400

× 600 dpi), 600 dpi, 300 dpi

Up to 28 pages/minute (A4 size)

4

(MFC-8370DN)

Up to 30 pages/minute (A4 size)

4

(MFC-8380DN)

Up to 13 sides/minute

Print Speed for

Duplex Printing

First Print Out Time

Less than 8.5 seconds (from the READY state and standard tray)

Print only via network

For the latest driver updates, visit us at http://solutions.brother.com/

Using 1200 dpi setting (1200 x1200 dpi) the print speed will be slower.

The print speed may change depending on the type of document you print.

E

188

Specifications

Interfaces

E

1

USB

Ethernet

2

Use a USB 2.0 interface cable (type A/B) that is no longer than 2 m.

Use an Ethernet UTP cable category 5 or greater.

1 2

Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB

1.1 interface.

Third party USB ports are not supported.

Direct Print feature

E

E

Compatibility

PDF version 1.7

1

, JPEG, Exif + JPEG, PRN (created by Brother

printer driver), TIFF (scanned by all Brother MFC or DCP models),

PostScript

® version 1.0.

3™ (created by Brother BR-Script 3 printer driver), XPS

1

PDF data including a JBIG2 image file, a JPEG2000 image file or transparency files are not supported.

189

Computer requirements

Computer Platform

& Operating System

Version

Minimum System Requirements and Supported PC Software Functions

Supported

PC

Software

Functions

PC

Interface

3

Processor

Minimum

Speed

Minimum

RAM

Recommended

RAM

Hard Disk Space to install

For

Drivers

For

Applications

Windows

®

Operating

System

1

Windows

®

2000

Professional

5

Printing,

PC Fax

4

Scanning

,

USB,

10/100

Base Tx

(Ethernet)

Intel

®

Pentium

®

II or equivalent

64 MB 256 MB 150 MB 310 MB

128 MB

Windows

®

XP

Home

® 2 5

Windows

®

XP

Professional

2 5

256 MB 512 MB

Windows

®

XP

Professional x64

Edition

Windows

Vista

® 2

64-bit (Intel or AMD64)

®

64 supported CPU

Intel

®

Pentium or equivalent

®

4

64-bit (Intel

®

64 or AMD64) supported CPU

512 MB 1 GB 500 MB 500 MB

E

190

Specifications

1

2

3

4

5

Windows

®

Operating

System

1

(Continued)

Macintosh

Operating

System

Windows

Server

®

2003

(print only via network)

Windows

Server

®

2003 x64

Edition

(print only via network)

Windows

Server

®

2008

(print only via network)

Mac OS X

10.3.9 -

10.4.3

Printing 10/100

Base Tx

(Ethernet)

Intel or equivalent

64-bit (Intel or AMD64) supported CPU

Intel

®

®

Pentium

®

64

Pentium or equivalent

64-bit (Intel or AMD64)

®

®

III

®

64 supported CPU

4

256 MB 512 MB 50 MB

512 MB 2 GB

N/A

Mac OS X

10.4.4 or greater

Printing,

PC Fax send

Scanning

4

,

USB

3

,

10/100

Base Tx

(Ethernet)

PowerPC

G4/G5,

PowerPC G3

350MHz

PowerPC

G4/G5, Intel

®

Core™

Processor

128 MB 256 MB 80 MB

512 MB 1 GB

Internet Explorer 5.5

®

or greater

Maximum 1200 x 1200 dpi scanning with the WIA driver in Windows

®

XP/Windows Vista

®

(resolution up to

19200 x 19200 dpi can be chosen by using the scanner utility.)

Third party USB ports are not supported.

PC Fax supports black and white only.

PaperPort™ 11SE supports Microsoft

®

SP4 or higher for Windows

®

2000 and SP2 or higher for XP.

400 MB

For the latest driver updates, visit us at http://solutions.brother.com/

All trademarks, brand and product names are property of their respective companies.

E

191

Consumable items

Toner Cartridge Life

Drum Unit

Standard Toner Cartridge:

TN-3250:

High-Yield Toner Cartridge:

TN-3290:

DR-3215: (DR-3217 for India)

Approx. 3,000 pages (A4)

1

Approx. 8,000 pages (A4)

1

Approx. 25,000 pages

(A4)

2

1

2

Approx. cartridge yield is declared in accordance with ISO/IEC 19752.

Drum yield is approximate, and may vary by type of use.

Note

• Brother does not recommend the use of consumables other than genuine Brother consumables.

• Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables.

E

192

Specifications

Ethernet wired network

Network board model name

LAN

Support for

Protocols

Network type

E

NC-6800h Type 2

You can connect your machine to a network for Network Printing,

Network Scanning, PC Fax and Remote Setup.

1 2

Windows

®

2000 Professional, Windows

®

XP,

Windows

®

XP Professional x64 Edition, Windows Vista

®

,

Windows Server

®

2003

Windows Server

®

2008

2

, Windows Server

2

®

2003 x64 Edition

2

and

Mac OS X 10.3.9 or greater

3 4

IPv4:

IPv6:

ARP, RARP, BOOTP, DHCP, APIPA (Auto IP),

WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD,

Custom Raw Port/Port9100, IPP/IPPS,

FTP Client and Server, TELNET Server,

HTTP/HTTPS Server, SSL/TLS,

TFTP Client and Server, SMTP Client, APOP,

POP before SMTP, SMTP-AUTH, SNMPv1/v2c/v3,

ICMP, LLTD responder, Web Services Print,

CIFS Client, SNTP

(Turned off as default) NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD,

Custom Raw Port/Port9100, IPP/IPPS,

FTP Client and Server, TELNET Server,

HTTP/HTTPS server, SSL/TLS,

TFTP Client and Server, SMTP Client, APOP,

POP before SMTP, SMTP-AUTH, SNMPv1/v2c/v3,

ICMPv6, LLTD responder,

Web Services Print, CIFS Client, SNTP

Ethernet 10/100 BASE-TX Auto Negotiation (Wired LAN)

E

193

3

4

5

1

2

Management utilities

5

BRAdmin Light for Windows

®

2000 Professional, Windows

®

XP,

Windows

®

XP Professional x64 Edition, Windows Vista

®

,

Windows Server

®

2003, Windows Server

®

2003 x64 Edition,

Windows Server

®

2008 and Mac OS X 10.3.9 or greater

4

BRAdmin Professional for Windows

®

2000 Professional,

Windows

®

XP, Windows

®

XP Professional x64 Edition,

Windows Vista

®

, Windows Server

®

2003,

Windows Server

®

2003 x64 Edition and Windows Server

®

2008

Web BRAdmin for Windows

®

2000 Professional, Windows

®

XP,

Windows

®

XP Professional x64 Edition, Windows Vista

®

,

Windows Server

®

2003, Windows Server

®

2003 x64 Edition and

Windows Server

®

2008

Client computers with a web browser supporting Java.

PC Fax Send for Mac

Print only via network

Mac OS X 10.3.9 or greater (mDNS)

For the latest driver updates, visit us at http://solutions.brother.com/

BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com/

194

F

Glossary

F

This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased.

ADF (automatic document feeder)

The document can be placed in the ADF and scanned one page at a time automatically.

Auto Reduction

Reduces the size of incoming faxes.

Automatic fax transmission

Sending a fax without picking up the handset of the external telephone.

Automatic Redial

A feature that enables your machine to redial the last fax number after five minutes if the fax did not go through because the line was busy.

Backup Print

Your machine prints a copy of every fax that is received and stored in memory.This is a safety feature so you will not lose messages during a power failure.

Batch Transmission

As a cost saving feature, all delayed faxes to the same fax number will be sent as one transmission.

Beeper Volume

Volume setting for the beep when you press a key or make an error.

Broadcasting

The ability to send the same fax message to more than one location.

Cancel Job

Cancels a programmed print job and clears the machine’s memory.

CNG tones

The special tones (beeps) sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling.

Coding method

Method of coding the information contained in the document. All fax machines must use a minimum standard of Modified Huffman (MH). Your machine is capable of greater compression methods, Modified Read (MR), Modified

Modified Read (MMR) and JBIG, if the receiving machine has the same capability.

Communication error (or Comm. Error)

An error during fax sending or receiving, usually caused by line noise or static.

Compatibility group

The ability of one fax unit to communicate with another. Compatibility is assured between ITU-T Groups.

Contrast

Setting to compensate for dark or light documents, by making faxes or copies of dark documents lighter and light documents darker.

Delayed Fax

Sends your fax at a specified later time that day.

Distinctive Ring

A subscriber service purchased from the telephone company that gives you another telephone number on an existing telephone line. The Brother machine uses the new number to simulate a dedicated fax line.

Dual Access

Your machine can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax or receiving or printing an incoming fax.

F

195

ECM (Error Correction Mode)

Detects errors during fax transmission and resends the pages of the fax that had an error.

Extension telephone

A telephone on the fax number that is plugged into a separate wall socket.

External phone

A TAD (telephone answering device) or telephone that is connected to your machine.

F/T Ring Time

The length of time that the Brother machine pseudo/double-rings (when the

Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.

Fax Ability

A subscriber service purchased from the telephone company that provides another telephone number on an existing telephone line. The Brother fax machine uses the new number to simulate a dedicated fax line.

Fax Detect

Enables your machine to respond to CNG tones if you interrupt a fax call by answering it.

Fax Forwarding

Sends a fax received into the memory to another pre-programmed fax number.

Fax Journal

Lists information about the last 200 incoming and outgoing faxes. TX means

Transmit. RX means Receive.

Fax Storage

You can store faxes in the memory.

Fax tones

The signals sent by sending and receiving fax machines while communicating information.

Fax/Tel

You can receive faxes and telephone calls. Do not use this mode if you are using a telephone answering device

(TAD).

Fine resolution

Resolution is 203

× 196 dpi. It is used for small print and graphs.

Greyscale

The shades of grey available for copying and faxing photographs.

Group number

A combination of One Touch and

Speed Dial numbers that are stored on a

One Touch key or in a Speed Dial location for Broadcasting.

Help List

A printout of the complete Menu table that you can use to program your machine when you do not have the User’s Guide with you.

Journal Period

The pre-programmed time period between automatically printed Fax

Journal Reports. You can print the Fax

Journal on demand without interrupting the cycle.

LCD (liquid crystal display)

The display screen on the machine that shows interactive messages during On-

Screen Programming and shows the date and time when the machine is idle.

Manual fax

When you lift the handset of your external telephone so you can hear the receiving fax machine answer before you press

Start to begin transmission.

Menu mode

Programming mode for changing your machine’s settings.

196

OCR (optical character recognition)

The bundled ScanSoft™

PaperPort™ 11SE with OCR or Presto!

PageManager software application converts an image of text to text you can edit.

One Touch

Keys on the machine’s control panel where you can store numbers for easy dialling. You can store a second number on each key if you press Shift and the

One Touch key together.

Out of Paper Reception

Receives faxes into the machine’s memory when the machine is out of paper.

Overseas Mode

Makes temporary changes to the fax tones to accommodate noise and static on overseas telephone lines.

Pause

Allows you to place a 3.5 second delay in the dialling sequence while you are dialling using the dial pad or while you are storing One Touch and Speed Dial numbers. Press Redial/Pause as many times as needed for longer pauses.

Polling

The process of a fax machine calling another fax machine to retrieve waiting fax messages.

Pulse

A form of rotary dialling on a telephone line.

Real Time Transmission

When memory is full, you can send faxes in real time.

Remaining Jobs

You can check which programmed fax jobs are waiting in the memory and cancel the jobs individually.

Remote Access Code

Your own four-digit code (– – –l) that allows you to call and access your machine from a remote location.

Glossary

Remote Activation code

Press this code (l 5 1) when you answer a fax call on an extension or external telephone.

Remote Retrieval Access

The ability to access your machine remotely from a touch tone telephone.

Resolution

The number of vertical and horizontal lines per inch.

Ring Delay

The number of rings before the machine answers in Fax Only and Fax/Tel modes.

Ring Volume

Volume setting for the machine’s ring.

Scanning

The process of sending an electronic image of a paper document into your computer.

Search

An electronic, alphabetical listing of stored

One Touch, Speed Dial and Group numbers.

Speed Dial

A pre-programmed number for easy dialling. You must press , then enter the three-digit Speed Dial location and press Start to begin the dialling process.

Station ID

The stored information that appears on the top of faxed pages. It includes the sender’s name and fax number.

TAD (telephone answering device)

You can connect an external TAD to your machine.

Tel Index List

A listing of names and numbers stored in

One Touch and Speed Dial memory, in numerical order.

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197

Temporary settings

You can choose certain options for each fax transmission and copy without changing the default settings.

Tone (Not available in New Zealand)

A form of dialling on the telephone line used for Touch Tone telephones.

Transmission

The process of sending faxes over the telephone lines from your machine to the receiving fax machine.

User Settings List

A printed report that shows the current settings of the machine.

Xmit Report (Transmission Verification

Report)

A listing for each transmission, that shows its date, time and number.

198

G

Index

A

ADF (automatic document feeder) faxing

....................................................36

using

.....................................................19

Answering machine (TAD) connecting

............................................57

Apple Macintosh

See Software User’s Guide on the

CD-ROM.

Automatic fax receive

............................................46

easy receive

.......................................48

Fax Detect

.........................................48

fax redial

...............................................63

B

Broadcasting

............................................38

cancelling

..............................................39

setting up groups for

.............................65

C

Cancelling broadcast in process

.............................39

fax jobs in memory

................................43

jobs awaiting redial

...............................43

print jobs

.................................................7

remote fax options

................................69

Cleaning corona wire

.........................................149

drum unit

.............................................150

laser scanner window

.........................148

scanner glass

......................................147

Connecting external TAD (answering machine)

.......57

external telephone

................................59

Consumable items

.................................153

Control panel overview

..............................6

ControlCenter2 (for Macintosh)

See Software User’s Guide on the

CD-ROM.

ControlCenter3 (for Windows

®

)

See Software User’s Guide on the

CD-ROM.

Copy contrast

.......................................... 80

,

84

duplex

............................................. 86

,

87

Enlarge/Reduce key

............................. 81

enter copy mode

.................................. 80

keys

.................................................. 8

,

81

multiple

................................................. 80

N in 1 (page layout)

.............................. 84

out of memory

...................................... 88

quality

................................................... 83

single

.................................................... 80

sort (ADF only)

..................................... 83

temporary settings

................................ 81

tray selection

........................................ 85

using ADF

............................................ 83

using scanner glass

............................. 84

Cordless telephone (non-Brother)

........... 60

Cover page

.............................................. 40

custom comments

................................ 40

for all faxes

........................................... 40

for next fax only

.................................... 40

printed form

.......................................... 41

D

Delayed batch transmission

.................... 43

Dialing manual

................................................. 62

one touch

............................................. 62

speed dial

............................................. 62

using the Search key

............................ 63

Dialling a pause

................................................ 63

automatic fax redial

.............................. 63

groups (broadcasting)

.......................... 38

restricting dialling

................................. 33

Direct print

............................................... 90

Direct key

............................................. 91

specification

....................................... 189

Document how to load

..................................... 19

,

20

jam

..................................................... 138

Drum unit checking (remaining life)

.................... 159

cleaning

...................................... 149

,

150

replacing

............................................. 157

Dual access

............................................. 42

G

199

Duplex (2-sided) copying

........................................... 86

,

87

printing from USB flash memory drive

............92

troubleshooting

...................................139

Duplex key (2-sided)

...................36

,

86

,

87

E

Enlarge/Reduce key

.................................81

Envelopes

...................................11

,

16

,

17

Equalization

...........................................131

Error messages on LCD

........................132

Comm. Error

.......................................132

No Paper

.............................................134

Out of Memory

....................................135

Print Unable XX

..................................135

Scan Unable XX

..................................136

Extension telephone, using

......................60

External telephone, connecting

................59

F

Fax codes changing

........................................ 60

,

70

fax receive code

....................................60

remote access code

..............................70

telephone answer code

.........................60

Fax forwarding changing remotely

.......................... 71

,

72

programming a number

.........................67

Fax storage

..............................................67

printing from memory

............................50

turning off

..............................................69

turning on

..............................................67

Fax, stand-alone receiving easy receive

.......................................48

fax forwarding

....................................72

fax receive stamp

...............................49

from extension telephone

...................60

into memory (fax storage)

..................67

polling receive

....................................73

reducing to fit on paper

......................49

retrieving from a remote site

....... 71

,

72

ring delay, setting

...............................47

sequential polling

...............................74

telephone line interference

...............131

sending

................................................. 36

broadcasting

...................................... 38

cancelling from memory

.................... 43

contrast

............................................. 41

delayed batch

.................................... 43

delayed fax

........................................ 43

from ADF

........................................... 36

from memory (dual access)

............... 42

from scanner glass

............................ 37

manual

.............................................. 43

overseas

............................................ 42

polled transmit

................................... 74

real time transmission

....................... 42

resolution

........................................... 41

telephone line interference

.............. 131

Fax/Tel mode answering at extension telephones

...... 60

easy receive

......................................... 48

F/T ring time (double-ring)

.................... 47

fax receive code

................................... 60

receiving faxes

..................................... 59

ring delay

.............................................. 47

telephone answer code

........................ 60

Folio

......................................................... 15

G

Greyscale

......................................185

,

187

Groups for broadcasting

.......................... 65

H

HELP

....................................................... 77

Help List

............................................... 77

LCD messages

................................... 163

Menu Table

................................163

,

165

using menu keys

................................ 163

Hook

.......................................................... 6

J

Jams document

............................................ 138

paper

.................................................. 139

Job Cancel key

.......................................... 7

200

L

Labels

......................................... 11

,

15

,

18

LCD (liquid crystal display)

............... 6

,

163

contrast

.................................................26

Help List

................................................77

M

Machine information checking remaining life of drum unit and periodic maintenance parts

.................159

Data LED

................................................9

page counts

........................................159

Macintosh

See Software User’s Guide on the

CD-ROM.

Maintenance, routine

.............................146

checking the remaining life of drum unit

......................................................159

replacing drum unit

..........................................157

toner cartridge

..................................154

Manual dialling

...................................................62

receive

..................................................46

transmission

..........................................43

Memory adding DIMM (option)

.........................113

installing

...........................................114

storage

................................................163

Menu Table

................................... 163

,

165

using menu keys

.................................163

Mode, entering copy

......................................................80

fax

.........................................................36

scan

........................................................7

Multi-line connections (PABX)

.................58

N

N in 1 (page layout)

..................................84

Network faxing

See Software User’s Guide on the

CD-ROM.

printing

See Network User’s Guide on the

CD-ROM.

scanning

See Software User’s Guide on the

CD-ROM.

O

One touch changing

............................................... 65

setting up

.............................................. 63

using

..................................................... 62

Out of Memory message

.... 44

,

88

,

92

,

135

P

Packing and shipping the machine

........ 161

Page layout (N in 1)

................................. 84

Paging programming your pager number

......... 67

Paper

.......................................14

,

183

,

184

how to load

........................................... 10

jam

..................................................... 139

recommended

...................................... 15

size

................................................. 14

,

22

size of document

........................ 186

,

187

tray capacity

......................................... 15

type

................................................ 14

,

21

PaperPort™ 11SE with OCR

See Software User’s Guide on the

CD-ROM and Help in the PaperPort™

11SE application to access How-to-Guides.

PC Fax

See Software User’s Guide on the

CD-ROM.

Polling polled transmit

...................................... 74

polling receive

...................................... 73

sequential polling

................................. 74

Power failure

......................................... 163

Print difficulties

................................... 115

,

119

drivers

................................................ 188

fax from memory

.................................. 50

Job Cancel key

....................................... 7

keys

........................................................ 7

paper jams

......................................... 139

quality

......................................... 121

,

124

reports

.................................................. 77

resolution

............................................ 188

Secure key

............................................. 7

specifications

...................................... 188

201

G

Printing

See Software User’s Guide on the

CD-ROM.

Programming your machine

...................163

Q

Quality copying

..................................................83

printing

....................................... 121

,

124

Quick dial

.................................................63

broadcasting

.........................................38

using groups

......................................38

group dial changing

............................................65

setting up groups for broadcasting

.....65

one touch dial changing

............................................65

custom scan profile

............................63

setting up

...........................................63

using

..................................................62

search

...................................................63

speed dial changing

............................................65

custom scan profile

............................64

setting up

...........................................64

using

..................................................62

R

Redial/Pause key

.....................................63

Reducing copies

....................................................81

incoming faxes

......................................49

Remote retrieval

.......................................70

access code

..........................................70

commands

............................................72

getting your faxes

..................................71

Remote setup

See Software User’s Guide on the

CD-ROM.

Replacing drum unit and periodic maintenace parts

....................................................157

toner cartridge

.....................................154

Reports

............................................. 76

,

77

Fax Journal

.................................... 76

,

77

journal period

.....................................76

Help List

................................................77

how to print

...........................................77

202

Network Configuration

.......................... 77

Tel Index List

........................................ 77

Transmission Verification

..................... 76

User Settings

........................................ 77

Resolution copy

.................................................... 186

fax (standard, fine, superfine, photo)

........................................... 41

,

185

print

.................................................... 188

scan

.................................................... 187

setting for next fax

................................ 41

Resolution key

..................................... 6

,

41

Restricted users

...................................... 29

Ring delay, setting

................................... 47

S

Scanner glass faxing

.................................................... 37

using

..................................................... 20

Scanning

See Software User’s Guide on the

CD-ROM.

Search/Speed Dial key

................62

,

63

,

65

Secure key

................................................ 7

Security restricting dialling

.................................. 33

Secure function lock administrator password

..................... 27

Public user

........................................ 28

restricted users

.................................. 29

Secure key

............................................. 7

Setting lock

........................................... 32

Serial number how to find ...............See inside front cover

Shipping the machine

............................ 161

Sleep time

............................................... 25

Socket

EXT

TAD (answering machine)

................. 57

Sockets

EXT external telephone

............................. 59

Sort

.......................................................... 83

Speed dial changing

............................................... 65

setting up

.............................................. 64

using

..................................................... 62

Status LED

................................................ 9

T

TAD (telephone answering device), external

....................................................46

connecting

............................................57

recording OGM

.....................................58

Telephone line connections

...........................................57

difficulties

............................................115

interference

.........................................131

multi-line (PABX)

..................................58

Temporary copy settings

..........................81

Text, entering

.........................................179

Toner cartridge, replacing

......................154

Toner save

...............................................25

Transparencies

................................. 10

,

11

Tray selection

...........................................85

Tray use, setting copy

......................................................22

fax

.........................................................23

print

.......................................................23

Troubleshooting

.....................................115

document jam

.....................................138

error messages on LCD

......................132

if you are having difficulty copy quality

......................................118

incoming calls

..................................118

network

............................................121

paper handling

.................................120

print quality

............................. 121

,

124

printing

.................................... 115

,

119

scanning

..........................................120

software

...........................................120

telephone line

..................................131

maintenance messages on LCD

.........132

paper jam

............................................139

V

Volume, setting beeper

...................................................24

ring

........................................................24

speaker

.................................................24

W

Windows

®

See Software User’s Guide on the

CD-ROM.

203

G

For Australia Only:

Warranty & Repair – For details about warranty on your Brother Product, the details are listed on the following link: www.brother.com.au under Warranty. For warranty service (repair) of your

Brother product you will need to retain a copy of your sales docket and contact the Support Centre for location of the nearest Authorised Warranty Centre (AWC)

Support – For technical support for your Brother Product other than what you can resolve through the User’s Guide, please visit our website or our solutions website for FAQs/Troubleshooting,

Drivers & Software, or contact the Product Support Centre for any technical or customer care/support enquiry.

Product Support Centre: Australia

Brother International (Aust) Pty Ltd

Phone:

Fax:

Email:

Web Site:

Solutions Site:

02 8875 6000

02 9870 7223

[email protected]

www.brother.com.au

http://solutions.brother.com

Our Technical Support Consultants are available 5 days a week by phone during the hours of

8.30am to 5.00pm Monday to Friday.

For New Zealand Only:

To contact Brother International (NZ) Limited for support with a Brother product please use the following methods.

Phone:

Premium End User Assistance

Auto Attendant Self Help

Brother Recycle Assistance

0900 552 152

0800 652 152

0800 632 467

Fax Assistance

Email Assistance

Web Assistance

0800 837 822

Please visit www.brother.co.nz and submit a helpdesk enquiry from

Online Help

Please visit www.brother.co.nz under Online Help for Frequently

Asked Questions, Driver downloads, Warranty information and

Service Centres

Our Technical Support Consultants are available 7 days a week by phone during the hours of

8.30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday.

Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www.brother.co.nz under Online Help.

The machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in their own countries.