User guide | BT 1500 Cordless Telephone User Manual

Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Quartet 1500
Combined Cordless Telephone & Digital Answering Machine
User Guide
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Quartet 1500 User Guide – 3rd Edition – 27th November ’01 ~ 4197
Please open this page for an ‘at a glance’
guide to your Quartet 1500
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Please open this page for a further
‘at a glance’ guide to your Quartet 1500
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
At a glance
Aerial
Can be extended to
obtain the best signal
and reception available.
In Use/Battery Low light
ry Low
tte
Ba
In u
se
Indicates when the handset
rings, is in use or, if the
handset battery needs
recharging, see page 8.
Intercom/Channel button
Enables communication
between the handset and
base unit.
Selects an alternative radio
frequency if interference
occurs during a call, see
page 11.
M1/M2 buttons
Allows you to store and
dial one touch numbers,
see page 12.
M1
M2
Press to make or receive
a call, see page 10.
om
rc
Pla
F
Ski
MN
O
6
V
YZ
9
Recall button
0
Quickdial
R
Secrecy
Screen
Redials the last number
called. Also, press to
enter a pause in a
stored number, see page 12.
Screen/Menu buttons
Secrecy / Music on hold
1
For use with a
switchboard/PBX and BT
Select Services, see page 40.
Menu
Redial button
Press to mute the call so
your caller cannot hear you.
When pressed music will
be played to both you and
your caller, see page 12.
Adjusts the handset ringer
and earpiece speech volume,
see page 15.
WX
TU
8
Redial
p
L
RS
Allows you to store and
dial up to 10 numbers in
the memory, see page 13.
5
ete
I
PQ
7
C
p
4
JK
Volume control buttons
DE
3
Del
Ski
GH
y
2
1
Quickdial button
el
nn
te
In
▼
AB
Keypad
Ch
a
▲
Talk button
Charging contacts
Allows you to hear a caller
leaving a message. You can
then choose to take the call
or not.
Also, allows you to access
the answering machine
menu, see page 26.
Quartet 1500 User Guide – 3rd Edition – 27th November ’01 ~ 4197
Mains power socket
Telephone line cord socket
Intercom
Stop
Press to make or answer an intercom call.
In use light flashes when an intercom call
is ringing and during the call, see page 11.
Skip
To stop message
playback,
see page 23.
Lets you skip backward and
forward through your memos
and messages, see page 24.
Delete
Deletes recorded
messages and
memos, see page 24.
Play/Pause
Lets you play and pause - your
messages, see page 23.
Quartet 1500
LEDs
Charging - comes
on when the handset
battery is being
charged. In Use –
comes on when the line
is in use, see page 10.
om
erc
Int
Skip
p
Sto
ip
Sk
Play
Messages
Pause
Message display LED
+
An
so
n/
off
Del
Charging
Vol
See page 17.
In use
Vol
2
1
Answer on/off
VIP
Mi c
Microphone
Volume
Adjusts the
loudspeaker
volume, see
page 22.
2
To record a message
via the base unit.
VIP
VIP is an answering machine feature which
answers calls silently when you do not want
to be disturbed, but lets you know when
someone you have given a code to is calling,
see page 29.
Switches the answering
machine on and off. Also
allows access to the
outgoing message recording
facility, see page 18.
Mailboxes 1 & 2
Gives callers two additional
options as to where messages
are left. For example, business
messages in mailbox 1 and
personal messages in mailbox 2,
see page 28.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Key features
VIP facility
Digital answering machine
No tape to worry about.
Up to a maximum of 15
minutes recording time, including
your outgoing message. Pre-recorded
outgoing messages let you use your
Quartet 1500 straight away with the
option of recording your own outgoing
message at any time.
You can give important
callers your VIP code.
When a VIP calls, a different ring tone
will be heard to alert you that a VIP
is calling.
Memo facility
NOTEPAD
y Low
tter
Ba
Additional handsets
tery Low
Bat
I n us
e
M2
M1
M1
Cha
▼
▼
M2
▲
l
nne
Cha
▼
Cha
nnel
Up to 3 additional
handsets can be added to
your Quartet 1500.
DEF
AB
1
DE
MN
JK
4
DE
3
M
O
N
6
PQ
WX
TU
7
W
9
0
0
Quickdial
Quickdial
R
Redial
Redial
1471
TU
8
Z
XY
9
V
RS
8
YZ
V
V
RS
7
RS
YZ
PQ
9
0
ickdial
Qu
AB
JK
5
L
L
6
O
L
I
5
I
GH
4
WX
TU
8
2
GH
O
5
PQ
7
F
3
MN
6
JK
GHI
4
C
C
2
1
F
3
C
AB
2
1
Redial
R
R
Secrecy
Secrecy
Secrecy
3
1471
1471
3 Pre-recorded messages
2
1
You can use any of the
three pre-recorded
messages or if you wish you can
record your own.
2 Mailboxes
Messages and memos can
be recorded in 2 separate
mail boxes.
2 MAILBOXES
3
Allows you to leave memo
messages for other users.
M1
M2
▲
nne
l
▲
In
In u
se
us
e
ow
ry L
tte
Ba
2 One touch memories
Allows you to store two
important numbers so they
can be dialled at the touch of a button.
10 Quickdial memories
Allows you to store up to
10 of your most frequently
used numbers in the memory so they
can be easily dialled.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
In this guide
5
Call screening
Memos
Voice mailboxes
VIP access
27
27
28
29
Safety information
6
Remote access
31
Setting up
7
At a glance
1
Key features
3
Introduction
Using your Quartet 1500 10
Making and receiving calls
Internal call
Last number redial
Secrecy / Music on hold
One touch memories
Quickdial memories
Call Waiting
10
11
12
12
12
13
16
Using your Quartet 1500
answering machine
17
Message display on the
base station
Setting up your
answering machine
Outgoing messages (OGM)
Incoming messages
Using your answering
machine from the base station
Answer delay
Message alert
Using your answering machine
from the cordless handset
17
18
18
23
Time saver
Operating the answering
machine
32
32
Using additional handsets 35
Registering your handset
Transferring calls
General information
Guarantee
Technical information
Call security
Switchboard compatibility
Switchboard access codes
35
37
38
38
38
39
39
39
Help and advice
41
Wall mounting
44
Index
45
Wall mounting template
47
23
25
26
26
4
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Introduction
Your Quartet 1500 is designed for
ease of use and made to the high
standards set by BT.
You can expect your Quartet 1500 to
provide many years of quality service.
Please read the instructions carefully
before use and keep this user guide
for future reference.
Unpacking your
Quartet 1500
Check that your Quartet 1500 is
complete. If anything is missing,
please contact your place of purchase
immediately.
us
In
Battery Lo
w
e
M1
Quartet 1500 handset
el
A
3
D
J
KL
5
P
M
NO
S
QR
6
T
UV
8
EF
9
W
XY Z
0
Quick
dia
l
Place of purchase:
Chann
2
G
HI
Redia
l
Secre
R
cy
1471
Quartet 1500 base unit
with answering machine.
Quartet 1500
rcom
Inte
Wall mounting screws.
Telephone line cord.
M1 M2
1
2
3
4
5
6
7
8
9
0
Handset No
5
on/of
f
2
Quartet 1500
base unit plinth.
Adhesive Quickdial
memory label.
In use
1
VIP
Mains power supply unit.
If you have problems with your
phone, call the Quartet 1500
Helpline on 0845 769 7146.
Pause
Charging
Vol
(on the underside of the base unit)
HELPLINE
Play
Messages
Del
+
Vol
Serial number:
For guarantee purposes proof of
purchase is required, so please keep
your receipt.
Skip
Stop
Skip
Ans
Date of purchase:
▼
1
4
7
M2
BC
For your records
▲
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Safety information
General
Environmental
Only use the power supply
unit included with the product.
Using an unauthorised power
supply unit will invalidate your
guarantee and may damage the
telephone. The item number
for the power supply unit is
872264. Radio signals
transmitted between the handset
and base may cause interference
to some hearing aids.
Do not expose to direct
sunlight.
Do not open the handset or
base station (other than to
change the handset batteries).
This could expose you to high
voltages or other risks. Contact
the helpline for repairs.
Never dispose of batteries in a
fire. There is a serious risk of
explosion and/or the release of
highly toxic chemicals.
Cleaning
Simply clean the handset and
base station with a damp (not
wet) cloth, or an antistatic wipe.
Never use household polish as
this will damage the product.
Never use a dry cloth as this
may cause a static shock.
The product may heat up
when the batteries are being
recharged. This is normal.
However, to avoid damage,
we recommend that you do
not place the product on
antique/veneered wood.
Do not expose your product
to fire, explosive or other
hazardous conditions.
There is a slight chance that
your phone could be damaged
by an electrical storm. We
recommend that you unplug the
power and telephone line cord
for the duration of the storm.
Do not stand your product on
carpets or other surfaces which
generate fibres, or place it in
locations preventing free flow of
air over its surfaces.
6
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Setting up
Follow these steps to set up your Quarter 1500 ready for use.
Plan the location
1 Handset aerial
Situate your Quartet 1500 close
enough to the mains power socket
and telephone socket so that the
cables will reach.
Make sure it is at least 1 metre away
from other electrical products to
minimise interference.
Do not situate the product in the
bathroom or other humid areas.
Your Quartet 1500 works by sending
and receiving radio signals between
the base unit and the handset.
The strength of the signal depends
on where you site the base unit and
how the aerial is deployed.
The higher the base unit is located,
the better. An upstairs room is ideal.
Your product can be wall mounted,
for more information see page 44.
7
Your Quartet 1500 handset uses a
compact aerial which we recommend
be pulled out to obtain the best signal
and reception available.
2 Plug the power supply
cord into the bottom of
the base unit
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
3 Connect the power
supply unit to a
power socket
The charging light will remain
constantly lit while the handset is
placed on the base unit, even when the
handset batteries are fully charged.
Note
When fully charged and in good
condition, the handset will provide
up to 7 hours continuous talktime
or 72 hours standby.
There will be a voice prompt
announcing the default settings when
the unit is first switched on.
If the handset battery is running
low, the IN USE/BATTERY LOW
light will flash every 10-15 seconds.
The power supply unit must remain
plugged in and switched on all the time.
If you are making a call and the
handset battery is running low you
will hear a warning tone every
10-15 seconds.
Note
Do not connect the telephone line
cord to the phone socket until the
handset is fully charged. This will
prevent the risk of the phone being
answered before the batteries are
charged, which may prevent them
from reaching maximum capacity.
4 Charge the handset
Before you first use your Quartet
1500, the rechargeable battery in the
handset needs charging for 24 hours.
Place the handset on the base unit
to recharge.
However, the charge capacity of
rechargeable batteries will reduce
with time as they wear out, so
reducing the talk/standby time
of the handset. Eventually they
will need to be replaced. New
batteries can be obtained from
the BT shop or from the Helpline
0845 769 7146.
To get the longest possible life
from your battery, take the handset
off the base unit for a few hours
each day.
Place the handset on the base unit,
ensuring the contacts are touching.
The red CHARGING light will come
on.
8
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
WARNING
Under no circumstances should
non-rechargeable batteries be used.
Only use the approved batteries.
Using unapproved batteries will
invalidate your guarantee and may
damage the telephone.
5 The base unit is
supplied with one end
of the telephone line
cord already attached.
Once the handset has
been charged for 24
hours, plug the other end
of the line cord into the
telephone wall socket
6 The telephone line cord
and power supply
cable need to be fed into
the channels before
attaching the plinth
7 Attach the base unit
plinth
The Flashing C on the base unit LED
display means that the Day and Time
need to be set, so that you will know
when each message was received.
Helpline
If you have any difficulties setting
up your Quartet 1500 please call
the Helpline on 0845 769 7146.
9
To set the Day and Time, please see
page 21.
Your Quartet 1500 is now ready for use.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Using your
Quartet 1500
Making and receiving
calls
To receive a call
When the phone rings:
To make an external call
If your handset is on the
base unit, simply pick it up
to answer the call.
Press the buttons in the order
shown:
Or
Lift the handset off the
base unit.
L
Battery ow
Press the TALK button.
In use
L
Battery ow
e
us
In
The IN USE light on the
base unit begins to flash
and the IN USE/BATTERY
LOW light on the handset
comes on.
Listen for the dialling tone.
Dial the number you want.
To end a call
e
us
In
If your handset is off the
base unit then the handset
IN USE/BATTERY LOW
light will flash, press the
TALK button to answer
the call.
Note
The handset range is up to 250
metres from the base unit in ideal
conditions. If you start to go out of
range while using the phone, you
will hear warning beeps. Move
closer to the base unit. If you do
not move back into range your call
may be disconnected.
Press the TALK button.
Or
Replace the handset on the
base unit.
Your Quartet 1500 handset uses a
compact aerial which can be pulled
out to obtain the best signal and
reception available.
10
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
If the call is not answered
after 60 seconds the base
will return to standby.
To use the channel button
Ch
a
el
nn
m
co
er
t
In
If you experience
interference during a call,
press the CHANNEL/
INTERCOM button to select
a different channel.
To make an internal call
From the base unit to
the Quartet 1500 handset:
om
Interc
Press the INTERCOM
button on the base unit.
From the handset to the base:
Ch
a
Your Quartet 1500
automatically scans the
available radio channels and
selects the best quality
reception to use.
el
nn
om
rc
te
In
om
Interc
When the Quartet 1500
handset is off the base, press
the CHANNEL/INTERCOM
button on the Quartet 1500
handset.
The user at the base should
press the INTERCOM
button. You can now talk to
each other.
If the call is not answered
after 30 seconds the handset
will return to standby.
To end an intercom call
press the INTERCOM
button on the base or
the handset.
The handset(s) will ring.
Note
Note
Ch
a
Please note that making an
internal intercom call is only
possible by using the Quartet
1500 handset (handset 1) and
not any additional handsets
registered to the base, as they do
not have the intercom facility.
el
nn
11
om
rc
te
In
The called handset user
should press the
CHANNEL/INTERCOM
button on the handset to
receive the call. You can
now talk to each other.
An Inductive Coupler has been
built into the handset to improve
sound quality for people using
hearing aids. Switch your hearing
aid to T and adjust the position of
the handset until you get the best
reception.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Last number redial
Your Quartet 1500 stores the last
number called which enables quick
and easy redialling. A redial number
can be no longer than 32 digits.
Note
The music on hold volume will
be quieter for you, but louder for
your caller.
You can now talk to someone
in the room without your
caller hearing you.
To redial the last number
called
Press the TALK button and
wait for the dialling tone.
Redial
The handset will beep every
minute until SECRECY is
turned off.
Secrecy
Press the REDIAL button.
The number is dialled
automatically.
Press and release the
SECRECY button again to
return to your caller.
One touch memories
Secrecy / Music on hold
When on a call you can talk to
someone in the same room, without
your caller hearing.
You can store two of your most
frequently used telephone numbers in
the one touch memories (M1 or M2).
Please note that the number can be
no longer than 20 digits.
To store a one touch number
To switch secrecy on and off
Quickdial
Secrecy
During a call press and
release the SECRECY button.
Your caller will be put on
hold and both you and the
caller will hear music until
the SECRECY button is
pressed again.
The handset IN USE light
will flash.
M1
M2
Press the QUICKDIAL button.
Enter the memory location
number, M1 or M2, under
which you want to store the
number.
Enter the telephone number
you want to store.
Quickdial
Press the QUICKDIAL button
to confirm.
You will hear a confirmation
tone.
12
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Note
Storing a number in the memory
automatically overwrites any
previous number stored under the
same location code.
Stored numbers can include
switchboard and network services
that use the ✱ and # buttons as
well as PAUSE and RECALL
functions.
To enter a pause in a stored memory
number press the REDIAL button.
To dial a one touch number
Quickdial memories
You can store a further ten telephone
numbers in the Quickdial memory.
Please note that the numbers can be
no longer than 20 digits.
Note
You can mix manual and memory
dialling as required, for example, you
can dial the area code 020 8304
from the memory and then complete
the number manually.
To store a number in the
Quickdial memory
Press the TALK button.
M1
M2
Enter the memory location
number, M1 or M2, under
which the number is stored.
The number is dialled
automatically. (If there is no
number stored you will hear
3 warning beeps.)
Quickdial
Press the QUICKDIAL
button.
0-9
Quickdial
Quickdial
Enter the location number,
from 0 to 9, under which
you want to store the
number.
Enter the telephone number
you want to store.
Press the QUICKDIAL
button to confirm.
You will hear a
confirmation tone.
13
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Note
There is a QUICKDIAL MEMORY
LABEL included in your packaging.
You can use this to keep a record of
which location number you have
used for each telephone number.
Remove backing from MEMORY
LABEL and place centrally into
handset cradle on base unit as
shown.
To delete stored numbers
Quickdial
0-9
Quickdial
Press the QUICKDIAL
button.
Enter the location number,
from 0 to 9, that you want
to delete.
Press the QUICKDIAL
button.
The stored number has been
deleted.
Or
To dial a number in the
Quickdial memory
Press the TALK button.
Quickdial
0-9
Any existing number stored
in the One touch or Quickdial
memories can be overwritten
by entering a new number
under the same location.
Simply follow the steps
under the storing numbers
sections previously shown
on page 13.
Press the QUICKDIAL
button.
Enter the location number,
from 0 to 9, under which
the number is stored.
The number is dialled
automatically.
14
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
To adjust the handset
ringer volume
You can adjust the handset
ringer volume when the
handset is not in use.
To adjust the earpiece
volume
▲
▼
There are 3 settings, HIGH,
LOW and OFF.
There are 4 levels, where
1 is the lowest and 4 is the
highest.
The default setting is HIGH.
▼
▼
▲
▲
The default setting is 2.
Press the DOWN button to
reduce the volume.
To switch the ringer volume
OFF, press the DOWN
button and hold for 2 seconds
until you hear a confirmation
beep.
When you reach either the
highest or lowest setting
you will hear two beeps.
To change the handset
melody
To adjust the volume, press
and release the UP button.
The ringer will be set to the
LOW level.
Press and release the UP
button again to set the
volume to HIGH.
You will hear a sample ring
on each press.
During a call you can adjust
the earpiece volume using
the UP and DOWN buttons.
There are 3 handset melodies
to choose from. The default
setting is melody one.
Quickdial
Press the QUICKDIAL
button.
▲
▼
Quickdial
Use the UP and DOWN
buttons to scroll through
the melodies. You will hear
a sample melody to help
you choose.
Press the QUICKDIAL
button to confirm the chosen
setting.
You will hear a
confirmation tone.
15
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
To adjust the base ringer
volume
Instead of the engaged tone, the
second caller will hear an
announcement to hold as you are
aware that there is a second call.
There are 3 levels to choose
from, HIGH, LOW and OFF.
1 = HIGH, 2 = LOW and
3 = OFF. The default setting
is HIGH.
To use Call Waiting
Quickdial
Press the QUICKDIAL
button.
Press the # button.
R
Enter the setting you want,
from 1 to 3.
You will hear a sample ring
of the base ringer at levels
1 and 2.
Quickdial
Press the QUICKDIAL
button to confirm the setting.
You will hear a
confirmation tone.
Call Waiting
Note
To use Call Waiting you will need
to subscribe to the Service from
your network provider. A quarterly
fee is payable.
If an incoming call arrives while you
are already engaged on a telephone
call, you will hear a soft beep every 5
seconds (this beep is not audible to
the person you are speaking to).
R
You can answer the second
call, without disconnecting
your first caller, by pressing
the R button. The first caller
will be put on hold.
When you have spoken to
the second caller you can
return to the first caller by
pressing the R button again.
You can switch back and
forth between the 2 calls
without disconnecting either
if you wish.
If you wish to disconnect
the first call, press the TALK
button after speaking to the
first caller.
The handset will then ring.
Press the TALK button
again and continue with the
second caller.
The second caller will only
be charged for their call
from the moment you
answer and not while they
are waiting for your
initial contact.
16
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Using the Quartet 1500
answering machine
Your Quartet 1500 can digitally
record up to 15 minutes of messages,
with each message lasting a
maximum of 3 minutes. As well as
recording incoming messages, you
can record memos for other users.
There is also the option to leave
messages and memos in one of the
two Mailboxes.
Message display on the
base station
The table below provides an
explanation of what is shown on the
base station display.
Messages
Del
You can operate your Quartet 1500
Charging
In use
from:
• The base unit.
• Directly from the Quartet 1500
handset.
• Remotely from any external
TouchtoneTM telephone.
Your Quartet 1500 comes with three
pre-recorded outgoing messages but
if you wish you can record your own.
You will need to set the day and
time so that you will know when each
message was received, see page 21.
17
DISPLAY
DEFINITION
(Blank)
Power off.
C-0 (flashing) Day/Time needs to be set.
0-9
Answer-on mode, 0-9
messages.
9 (flashing)
10-59 messages. Indicating
more than 9 messages stored.
––
Alternating
with
Power on, but answer off mode
The display flashes between a
dash and the number of
messages saved in the memory.
0-9
A (flashing)
Remote access in progress.
E (flashing)
Error.
F (flashing)
Memory full.
P (flashing)
Message paused.
r (flashing)
Message recording (memo,
outgoing message or incoming
message).
t or 2 to 9
Setting or reading answer delay.
8-0
Counting down.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Setting up your
answering machine
An
so
n/
off
To switch the answering
machine on/off
Press the ANSWER
ON/OFF button to switch
on or off.
If you hear “Answer on, your
outgoing message is ....”
the answering machine is
switched on and is ready to
answer incoming calls and
record any messages, unless
Message 3 is selected which
is an advisory announcement
and cannot record a message.
Display on the base unit
shows the number of
messages stored in the
memory.
If you hear “Answer off”
the answering machine is
switched off.
The display on the base unit
will flash between a dash and
the number of messages
saved in the memory.
Outgoing messages (OGM)
The outgoing message is the
message a caller first hears when the
answering machine picks up their
call. Your Quartet 1500 comes with
3 pre-recorded outgoing messages to
choose from as follows:
Message 1 - “Hello, your call cannot
be taken at the moment so please
leave your message after the tone”.
This is the standard message used
when you want people to leave
messages.
(Message 1 is the default message.)
Message 2 - “Hello, your call cannot
be taken at the moment so please press
1 for Mailbox 1, 2 for Mailbox 2 or
leave your message after the tone”.
This message can be used if you
plan on using the mailboxes to tell
callers what to do.
Message 3 - “Hello, your call cannot
be taken at the moment and you
cannot leave a message, so please
call later”.
This is an advisory announcement
only and should be used if you just
want a message to be played and not
let callers leave a message.
Note
Please note that using Message 3,
(whether default or your own
recording) will not allow an incoming
message to be left.
Choose which of the three available
messages you want to be played to
callers when the answering machine
picks up the call. You can use either
the pre-recorded message or record
your own, see page 19.
18
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
reduce the time available
for incoming messages.
Your own outgoing message
will replace the selected
pre-recorded outgoing
message, but it is possible to
reinstate it later if you wish
(see page 21). You can record
your own outgoing message
via the base or the handset.
An
so
n/
off
To select your pre-recorded
outgoing message
Press and hold the
ANS ON/OFF button
until you hear, “Please
select outgoing message”,
then release the button.
Then press and release
either one of the following
SKIP or STOP buttons.
p
Sto
Skip
You need to select one of
the 3 messages you want to
replace by pressing the
appropriate button.
To set Message 1, press and
release the SKIP button.
To set Message 2, press and
release the STOP button.
To set Message 3, press and
release the SKIP button.
An
so
n/
off
Skip
To record via the base:
Your chosen setting will be
announced over the base
speaker, followed by a voice
prompt option to record
your new outgoing message.
Then press and hold either
one of the following SKIP or
STOP buttons, until you
hear, “Please speak after the
tone, to end recording release
the button” :
To record your own
outgoing message (OGM)
Skip
You can record your own
outgoing messages to use
instead of the 3 pre-recorded
messages already available.
Your message can be up
to 3 minutes long. Message
3 can be up to 15 minutes
long, however, leaving a
long outgoing message will
19
Press and hold the
ANS ON/OFF button
until you hear, “Please
select outgoing message”,
then release the button.
p
Sto
Skip
Mic
SKIP to record a new
Message 1
or
STOP to record a new
Message 2
or
SKIP to record a new
Message 3
Speak into the base
microphone Mic and
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
continue to hold the button
while recording your own
OGM. When you have
finished speaking, release
the button.
The prompt will announce,
“Your outgoing message is”
and then play your message.
The display will flash p and
after playing your message
you will hear the menu
once more.
The prompt will announce,
“Your outgoing message is...”
and then play your message.
Note
To record via the handset:
Pick up the handset.
V
GH
I
4
Press the 8 button for the
outgoing message menu.
DE
You can check and play
back your current outgoing
message at any time via
your Quartet 1500 base unit
or the handset.
Press the 4 button and then
select the outgoing message
that you wish to record over
(e.g. press 1, 2 or 3).
The prompt will announce
the selected OGM.
F
3
To check your outgoing
message
Then press the 3 button
to record your new OGM in
its place. The prompt will
announce, “Please speak after
the tone. To end recording,
press #”.
After the tone, speak your
outgoing message into the
handset. Press # when you
have finished. You will hear
a long beep, (throughout
recording r will flash on the
base unit display).
Using the base:
An
so
n/
off
TU
8
Press the SCREEN/MENU
button. You will hear the
main menu announcement
from the handset earpiece.
Press the ANS ON/OFF
button.
The prompt will announce
either:
• “Your outgoing message
is...” and play your
outgoing message.
Or
An
so
n/
off
Menu
Screen
Press the SCREEN/MENU button
to return the handset to Standby.
• “Answer off”. If prompt
is “Answer off”, press the
ANS ON/OFF button
again and the prompt will
announce the current
outgoing message.
20
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Using the handset:
Menu
Screen
TU
V
8
AB
C
2
Press the SCREEN/MENU
button.
To set the day and time
The Day and Time must be
set using the Quartet 1500
handset.
Press the 8 button.
The prompt will announce,
“To play outgoing message,
press 2”.
Your Quartet 1500
automatically adds the day
and time to all messages
and memos received.
Press the 2 button. Your
outgoing message will
be played.
When you first switch the
power on, the clock is set to
Saturday, 12.01 pm. You
can change the day and time
as required.
Note
Press the SCREEN/MENU button
to return the handset to Standby.
Menu
Screen
To delete your outgoing
message
You can delete your outgoing
message and return to your
Quartet 1500’s pre-recorded
outgoing message or
record a different message
of your own.
Del
Whilst your outgoing
message is playing press
the DELETE button on the
base unit or the 5 button
on the handset.
The message will stop
playing and you will hear a
short beep, then the default
pre-recorded outgoing
message.
21
0
Press the SCREEN/MENU
button, on the Quartet 1500
handset and then listen to
the announcements coming
from the handset earpiece.
The main menu
announcements are
automatically presented when
the SCREEN/MENU button
is pressed.
Press the 0 button.
The prompt will announce,
“To set day and time press
✱, to confirm day and time
press #”.
Press the ✱ button.
The prompt will announce,
“Please enter new day and
time after the tone”.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
After the tone enter the day,
followed by the time using
the 24 hour clock.
To adjust the
loudspeaker volume
1 = Sun, 2 = Mon,
3 = Tues, 4 = Wed,
5 = Thur, 6 = Fri, 7 = Sat.
The loudspeaker volume
ranges from 0-9 plus H,
where 0 is Off and H is the
maximum level. The default
level is 5.
For example:
1 1415 = Sunday 2.15pm.
Or
+
Vol
5 0915 = Thursday 9.15am.
You will then hear your
setting confirmed.
Note
Press the SCREEN/MENU button
to return the handset to standby.
Note
Vol
+
Vol
Vol
Press VOL + on the base to
increase the volume.
Press VOL - on the base to
decrease the volume.
If you adjust the volume
when the answering machine
is not being used, a beep
sounds at each press. When
the volume reaches its
highest or lowest levels two
beeps will sound.
If the day and time is entered
incorrectly, the prompt will announce,
“Incorrect, please set again”. Enter
the correct setting within 15 seconds
otherwise the handset will return to
standby mode. If the day and time
is entered incorrectly three times the
handset will return to standby.
22
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Incoming messages
Your Quartet 1500 will automatically
record an incoming message when it
is connected to your phone socket
and is set to ‘Answer on’, using
outgoing Message 1 or 2. Message 3
is an advisory announcement only
and cannot record your caller’s
message.
While a message is being recorded,
the display on the base unit flashes r.
It will stop recording if the caller stops
speaking for longer than 4 seconds.
The maximum incoming message
length is 3 minutes. If this is reached,
or the memory becomes full, the
caller will hear, “Thank you for calling”
and your Quartet 1500 will hang up.
When the recording memory is full,
the display will alternate between the
number of messages and F.
If the answering machine is switched
on, and the memory is full, incoming
callers will hear the default message
“Hello, your call cannot be taken at
the moment and you cannot leave a
message so please call later”.
Note
If a call comes in while you are
playing back a message or memo,
the playback stops and the machine
is ready to take the call.
23
Using your answering
machine from the
base station
To playback messages
Play
Pause
Press the PLAY button.
The prompt will announce,
“You have (n) messages”.
Your messages will be
played back, starting with
the first message received.
At the start of each
message, the number of the
message is announced. The
number will also be shown
on the display.
Note
Press the STOP button at any time
during playback to stop messages
playing.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
To pause a message during
playback
Play
Pause
While listening to the
message, press the PLAY
button.
To delete an individual
message
During playback:
Del
The prompt will announce,
“Message deleted”.
The message will be
paused. You will hear a
beep every 10 seconds and
the message display will
show P flashing.
Play
Pause
The message is not deleted
yet, but at the end of
playback when there is an 8
second countdown followed
by a confirmation tone. Let
the countdown reach 0 and
all the selected messages are
deleted and the remaining
messages are saved.
Press the PLAY button
again to resume playback.
To skip forward and
backward through messages
During playback:
Skip
Skip
ip
Sk
To delete all messages
Press the SKIP button to
skip forwards to the next
message.
When all messages have
been played the prompt will
announce, “End of messages.
To delete all messages, press
delete”. The display counts
down from 8-0.
If you press and hold the
SKIP button the current
message will be played at
11/2 times the speed.
Press the SKIP button to
return to the start of the
current message. Press
again to return to the start
of the previous message.
Press the DELETE button.
Del
During the countdown press
DELETE and the prompt
will announce, “All messages
deleted”. At the end of the
countdown there will be a
confirmation tone.
24
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
To cancel deletion
p
Sto
Press the STOP button
during the 8-0 countdown.
All messages will be saved
including any marked for
deletion.
To change the answer
delay setting
Skip
Skip
Answer delay
Answer delay sets the number of
times your Quartet 1500 will ring
before answering a call. The default
setting is Time Saver which means
your machine will answer after 6
rings if no new messages have been
recorded, or 2 rings if new messages
have been recorded. You can change
this setting to between 2-9 rings.
Please see page 32 for more information
on ‘Time saver’.
Skip
Press and hold the SKIP button on the base unit until
the current setting is
announced, then release.
Press and release the SKIP button to move through the
settings, with each press
the options will be
announced, ie 8, 9, Time
Saver, 2, 3, 4, 5, 6, 7.
When you hear the setting
you want, release the
SKIP button. The chosen
setting will be announced.
To check the answer delay
setting at the base station
Skip
Press and release the
SKIP button.
The current setting will be
announced and also shown
on the base unit display.
25
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Message alert
Accessing your messages
from the handset
When new messages have been
received, your Quartet 1500 will beep
every 5 seconds. The volume of
the beep is at the volume you have
set for the loudspeaker. The default
setting is off.
To use the answer machine
from the handset, use the
table below which shows
which buttons to press for
each function.
Menu
Press the SCREEN/MENU
button and the handset will
beep and announce the main
menu options.
Screen
To switch message alert
on or off
AB
DE
3
GH
I
4
JK
L
Press and hold the SKIP
button on the base unit to
change the setting.
2
F
ip
Sk
C
When the answering
machine is in the idle mode:
5
To play all messages
To play new messages
To skip back during messages
To delete during messages
MN
O
6
To skip forward during messages
PQ
RS
To record a new memo
V
The prompt will announce
“Message alert on/off”
as appropriate.
Outgoing message (OGM) menu
7
TU
8
AB
C
2
To play outgoing message
DE
F
3
Using your answering
machine from the
cordless handset
To record a new OGM
GH
I
4
To select OGM
JK
L
5
To hear the OGM menu
1
To hear main menu
WX
9
YZ
You can use your Quartet 1500 for a
variety of functions: to listen to your
messages; delete, skip forward or
backward; record a memo or new
outgoing message, and to screen
incoming calls.
0
To set a new security code
To set day and time
Voicemail
Press
To hear voice mailbox menu.
For voice mailbox 1.
1
AB
C
2
For voice mailbox 2.
PQ
1
RS
7
To hear voice mailbox menu.
To hear main menu.
26
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Call screening
You can let your answering machine
pick up a call, even if you are in.
This allows you to identify the caller
and decide whether to take the call.
Make sure the volume is set to an
audible level, see page 22. Allow the
incoming call to be answered by your
Quartet 1500 answering machine as
normal. You will hear the caller begin
to leave a message.
To screen a call from the
base unit
If the handset is resting on
the base unit and you
decide to take the call, lift
the handset and speak to
the caller.
Recording will stop
automatically.
27
To screen a call via
the handset
When your Quartet 1500
starts to record an incoming
message, the IN USE light
will flash.
Menu
Screen
Press the SCREEN/MENU
button.
You can hear the caller on
the handset.
Or
To interrupt recording and
talk to your caller, press the
TALK button.
Recording is stopped.
Memos
A personal memo can be recorded
on your Quartet 1500 and left as a
message for another user. Memos can
be of any length, up to the maximum
recording capacity (15 minutes), but
you should try to keep them short
to allow time for recording incoming
messages.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
To record a memo
Menu
Screen
PQ
RS
7
Press the SCREEN/MENU
button on the handset.
Press the 7 button.
The prompt will announce,
“Please speak after the tone.
To end recording press
square”.
Speak your memo into the
handset.
The display will show r.
Press the # button to end
recording.
Your memo is now stored
and can be played back
later. Memos are stored in
the same way as incoming
messages, and the message
counter on the base unit will
increase by 1.
When Message 2 has been set your
caller will hear the outgoing message,
“Hello, your call cannot be taken at
the moment so please press 1 for
Mailbox 1, 2 for Mailbox 2 or leave a
message after the tone”.
Your caller can then leave a message
as normal or leave a message in one
of the mailboxes.
It is recommended that you record
your own Message 2, so that callers
know which mailbox to use.
You can also record memos into the
voice mailboxes from the base unit.
Voice mail messages and memos can
be played, skipped forward and
backward and deleted in the same
way as normal messages.
To record a memo into a
voice mailbox
2
1
Note
The prompt will announce,
“Please speak after the tone.
To end recording release
the button”.
Press the SCREEN/MENU button
to return the handset to Standby.
Voice mailboxes
Your Quartet 1500 has 2 voice
mailboxes allowing callers to leave
messages in two separate mail boxes
which keeps messages more private.
To use the mailboxes, you should set
your outgoing message to Message
2, (see instructions on page 18).
Press and hold the voice
mailbox button 1 or 2, on
the base unit.
Speak your memo into the
base microphone Mic .
Mic
2
1
To end recording release
the voice mailbox button.
The light under the
associated mailbox button
will flash to indicate the
number of new messages
recorded and will remain lit
for existing messages.
28
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
To play a message in a
voice mailbox
2
1
Press and release the
mailbox button 1 or 2.
The prompt will announce,
“Voice mailbox 1 (or 2):
you have ‘n’ messages”.
Your messages will be
played back starting with
the oldest.
Play
Pause
Skip
ip
Sk
To pause a message press
the PLAY/PAUSE button.
To skip forward press the
SKIP button.
To skip backward press the
SKIP button.
Del
To delete an individual
message press the DELETE
button during playback.
Del
To delete all messages
press the DELETE button at
the end of message playback.
Note
It is also possible to access your
mailboxes via remote access, see
page 31 for more information.
29
VIP access
You can give important callers, such
as close friends and family of your
choice, a VIP code. When the
answering machine is on and they
call, a different ring tone will sound
to alert you that a VIP is calling.
You can then choose whether to
take the call.
Note
When the VIP is ON, the “Do not
disturb” feature will be activated.
This means that Call Screening
will be disabled and any message
being left by a caller will not be
audible at that time.
The pre-set VIP code is 30, but you
can change this if you wish.
When your VIP calls you, they should
enter the VIP code when they hear
the outgoing message. The outgoing
message will then stop playing and
you and the VIP will hear the special
ring tone. This will alert you that a
VIP is calling.
If the phone is not answered your
VIP will hear the outgoing message
and can then leave a message if
they wish.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
To change the VIP code
VIP
VIP
Skip
ip
Sk
VIP
Press and hold the VIP
button. The prompt will
announce the current
VIP code.
Release the VIP button,
press the SKIP button, the
setting will be announced
and the counter will start
going up. You can press the
SKIP button to go back.
If you hold either of the SKIP
buttons down the settings
will change more rapidly.
You can choose a code
between 30-59.
To switch VIP on/off and
check VIP Code
VIP
VIP
Press and release the VIP
button. The prompt will
announce, “VIP On” or
“VIP Off ”, followed by
the VIP code.
Press the VIP button again
to change the on or off
setting.
Press and release the VIP
button when you reach the
number you want for your
new code.
Your confirmed setting will
be announced.
30
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Remote access
You can turn your Quartet 1500
answering machine on and off and
listen to your messages from any
TouchtoneTM telephone. To protect
your privacy, messages can only be
accessed by entering a 3-digit
security code.
The pre-set code is 000 and can be
changed. If you change the code it is
advisable that you make a note of it
somewhere safe.
Menu
Screen
Note
After 15 seconds the handset will
automatically return to standby.
To switch your answering
machine on
To change your security
PIN code
Menu
Screen
If you go out and forget to
turn your answering
machine on you can switch
it on remotely.
Press the SCREEN/MENU
button.
Dial your telephone number.
WX
YZ
9
Press the 9 button.
To set a new security PIN
code press ✱.
Let the phone ring for 20
rings until you hear your
outgoing message.
You will hear a beep.
Press the ✱ button.
Enter a 3-digit code of your
choice.
To confirm your security
code press Press #.
Enter your security code.
PQ
7
RS
The prompt will announce
the new security PIN code.
31
Press the SCREEN/MENU
button to return to standby.
Press the 7 button within 8
seconds. You will hear
“Answer On” and your
answering machine will now
be switched on to answer
incoming calls.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
To check for messages
Dial your phone number
and wait.
When you hear your
outgoing message, press the
✱ button on your phone.
You will hear, “Please enter
your security code”.
Enter your security code.
If you have messages, you
will hear, “You have ‘n’
messages”.
Your messages will be
played.
If you have no messages,
you will hear, “You have no
messages, to hear main
menu press 1”.
You have 15 seconds to
enter any other instructions
before your Quartet 1500
hangs up.
Note
If you enter your security PIN code
incorrectly, after the second attempt,
your Quartet 1500 will announce:
“Thank you for calling” and will
then hang up.
Time saver
The Time saver feature is useful if
you are out and want to ring in and
check if you have received any new
messages.
If your answering machine is set to
time saver you can check whether
you have new messages or not before
your answering machine actually
answers your call. If you have new
messages your answering machine
will answer after 2 rings, if you do
not have any new messages, it will
not answer until 6 rings. This enables
you to hang up before you are
connected, saving you time and the
cost of a call.
Time saver is the default setting but
if you have changed this see page 25
to set it back again.
Operating the
answering machine
When you have accessed your
answering machine, you can operate
it using the keypad numbers on the
phone you are using.
32
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
The main menu
To access the voice
mailboxes
The main menu lets you
operate a range of
answering machine functions.
Simply follow the instructions
as announced:
AB
C
2
DE
F
3
GH
I
4
JK
L
5
MN
O
6
PQ
RS
7
TU
V
8
WX
0
YZ
9
“To play new messages,
press 3”.
Enter your security code.
Press the ✱ button.
The prompt will announce,
“For voice mailbox 1 press 1,
for voice mailbox 2, press 2”.
“To skip back during
messages, press 4”.
“To delete during messages,
press 5”.
“To skip forward during
messages, press 6”.
2
If you have messages, the
prompt will announce,
“Voice mailbox 1 (or 2), you
have n new messages”.
“To set answer machine on
or off press 7”.
“To hear outgoing message
menu, press 8”.
Your messages will be
played.
“To set a new security code
press 9”.
“To set day and time
press 0”.
“To hear main menu,
press 1”.
Press either 1 or 2.
1
1
PQ
7
RS
33
When you hear your
outgoing message, press the
✱ button on your phone.
You will hear, “Please enter
your security code”.
“To play all messages,
press 2”.
“To hear voice mailbox
menu, press ✱ ”.
1
Dial your phone number
and wait.
If there are no new messages,
the prompt will announce,
“Voice mailbox 1 (or 2 ), you
have no new messages, to
hear main menu press 1, to
hear voice mailbox menu
press 7”.
You have 15 seconds to
enter any other instructions
before your Quartet 1500
hangs up.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
The voice mailbox menu
The following instructions
allow you to operate your
voice mailbox messages.
AB
C
2
DE
F
3
GH
I
4
JK
L
5
MN
O
6
PQ
1
RS
7
“To play all voice mailbox
messages, press 2”.
“To play new voice mailbox
messages, press 3”.
“To skip back during
messages, press 4”.
“To delete during messages,
press 5”.
“To skip forward during
messages, press 6”
“To hear voice mailbox
menu, press 7”
“To hear main menu,
press 1”.
34
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Using Quartet 1000
Additional handsets
You can buy and use up to 3 Quartet
1000 additional handsets with your
Quartet 1500 to extend your phone
system, without needing to install
extension sockets for each new phone.
Each additional handset is supplied
with its own charger and user
instructions, but the following
information will tell you how to
register and use an additional handset
with your Quartet 1500.
Note
You must charge your additional
handset for 24 hours before
registering it.
Registering your
handset
You must register your Quartet
additional handset before it can be
used with your Quartet base unit.
Make sure that each additional
handset is registered with a different
number (2, 3 or 4) so it can be
identified from other additional
handsets, see page 36. This is
necessary for transferring calls.
To register an additional
handset
Place the handset you wish
to register on the base unit
and then remove it.
rc
In
te
Your Quartet 1000 additional
handset does not allow access to
answering machine functions
om
Note
Press and hold the base unit
INTERCOM button until you
hear a beep and the IN USE
light on the base unit and
the IN USE/BATTERY LOW
light on the handset begin
to flash.
Release the base unit
INTERCOM button and
press the TALK button on
the new additional handset.
35
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Your additional handset is
registered automatically and
you will hear a long
confirmation beep and the
IN USE light will stop flashing.
To de-register an
additional handset
Quickdial
Note
Check that your additional handset
is registered correctly by pressing
the TALK button and listening for
a dial tone. If you do not hear a
dial tone your additional handset
is either out of range of the base
unit or it has not been registered
properly, or the base unit line cord
is not plugged in.
Note
The following erasing and
re-registering procedure can be used
for re-registering an original
handset. If you wish to re-register
please follow the instruction below,
using your original handset where
it refers to additional handset.
To re-register an additional
handset
Before re-registering, the
old registration code must
first be erased. Once erased
you can re-register your
additional handset by
following the registration
process on page 35.
l
ne
an
Ch
Press the QUICKDIAL
button.
Press the CHANNEL button,
on the handset you wish to
de-register.
Press the ✱ button 4 times.
Quickdial
Press the QUICKDIAL
button.
You will hear a confirmation
tone.
Your old registration code
is now erased and you can
re-register your additional
handset following the
procedure on page 35.
To set the handset number
Each additional handset
must be assigned an identity
number (3 or 4). Your
Quartet 1500 handset is
already registered as
HANDSET 1. A Quartet
additional handset is pre-set
as HANDSET 2. However,
further additional handsets
can be numbered as they
are added.
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Quickdial
Secrecy
3-4
Quickdial
Press the QUICKDIAL
button.
Press the SECRECY button.
You will hear a tone.
Enter the handset number
(between 3 and 4).
Press the QUICKDIAL
button. You will hear a beep
confirming that the new
number has been stored.
Note
Make a note of the handset number
by writing it on the quickdial label
on the additional handset’s charger.
Transferring calls
You can transfer calls between
handsets that are registered to the
base unit and have been allocated a
handset number.
To transfer a call
Secrecy
During your call press the
SECRECY button and then
the handset number that
you want to transfer the
call to.
The called handset will ring.
If the call is not answered
within 60 seconds the calling
handset will ring.
Press the TALK button to
speak to the caller.
If after a further 30 seconds
the call is not taken the
caller will be disconnected.
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
General information
Guarantee
Your Quartet 1500 is guaranteed for a period
of 12 months from the date of purchase.
Subject to the terms listed below the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion the option to replace the
Quartet 1500, or any component thereof,
(other than batteries), which is identified as
faulty or below standard, or as a result of
inferior workmanship or materials. Products
over 28 days old from the date of purchase
may be replaced with a refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects
that occur within the 12 month guarantee
period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults
or defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help section beginning on page 41 or contact
the Helpline on 0845 7697146 for assistance.
In the unlikely event of a defect occurring,
please follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
call the Helpline and ask for details of our
recommended repairers.
If you have to return
your product
Prior to returning your product, please read
the Help section on page 41, or contact the
Helpline on 0845 769 7146 for assistance.
If you still feel you have to return your
product, pack the base station and handset
securely, preferably in the original packaging.
All parts must be returned, including line
cords, power supplies and original batteries.
(Please note that we cannot take responsibility
for goods damaged in transit). Please obtain
and keep proof of posting from the Post Office.
Technical information
How many telephones can you have?
All items of telephone equipment have a
Ringer Equivalence Number (REN), which is
used to calculate the number of items which
may be connected to any one telephone line.
Your Quartet 1500 has a REN of 1.
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Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
A total REN of 4 is allowed. If the total REN of
4 is exceeded, the telephones may not ring. With
different telephone types there is no guarantee
of ringing, even when the REN is less than 4.
Only use approved power supply unit, item
code: 872264.
Only use approved batteries, item code: 872276.
This product complies with R&TTE directive
(1999/5/EC).
Switchboard
compatibility
This product is intended for use
within the UK for connection to the
public telephone network and
compatible switchboards, which
support tone dialling and time break
recall. If in doubt please consult your
Service Provider.
Call security
39
Switchboard access
codes
To set the dialling mode
Quickdial
Press the QUICKDIAL
button.
Press the ✱ button. You will
hear a tone.
Press 1 for Tone dialling.
1
Or
AB
2
C
Your Quartet 1500 has its own digital
security code that prevents other
cordless phone owners from using
your phone line. This ensures that
you are charged only for calls using
your phone. However, all approved
cordless phones use radio signals to
communicate between the base unit
and cordless handset units. It is
therefore possible that your
conversations could be overheard by
other people, on their cordless phones,
or on ordinary radios that use the
same radio frequencies. As this
problem applies equally to all similar
cordless phones currently available
in the UK, call privacy cannot be
guaranteed. However, the security
coding prevents unauthorised use of
your line.
Quickdial
Press 2 for Pulse dialling.
Press the QUICKDIAL
button.
You will hear a
confirmation tone.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
To insert a pause
With some switchboards,
after dialling the access
code you may have to wait
for a moment while the
switchboard picks up an
outside line.
Redial
If so, press the REDIAL
button to insert a pause
before entering the
telephone number.
To use the R button
R
You may need to use the
RECALL button if you are
connected to a
switchboard/PBX (Private
Branch Exchange), contact
your PBX supplier for
further information. The
RECALL button, when set to
time break recall, is also
used for BT Select Services.
40
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Help and advice
If you have any problems using your Quartet 1500, this section
will give you the most common, easy to follow solutions.
Telephone problems
Possible cause
Solution
• No dialling tone.
Telephone not connected to
telephone line.
Plug the telephone into the
telephone line.
• Telephone will not dial out.
Mains disconnected.
Ensure the power supply is
correctly fitted and switched on.
Power cut.
Wait until the power is restored.
Replace handset on base unit for
10 seconds and try again. If this
does not work, disconnect the
handset battery from the handset
for 10 minutes. Also disconnect
the mains power.
Then reconnect the base unit to
the mains and then replace the
handset on the base unit for 10
seconds and try again.
• Telephone cannot receive calls.
• You have dialling tone but the
telephone will not dial out.
• Handset does not ring and
there is no IN USE light on
handset.
41
Handset battery pack is discharged.
Place the handset on the base
unit and recharge it for 24 hours
ensuring the CHARGING light
is on.
Handset not registered.
Register the handset, see page 35.
You may be trying to use tone
dialling on a pulse dialling
exchange.
See page 39 to change to pulse
dialling.
You are connected to a PBX and
are not dialling the access code.
Use the PBX access code.
See page 39 for more information
on switchboard use.
Handset battery pack is
discharged.
Place the handset on the base
unit and recharge it for 24 hours.
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
• Handset does not ring,
but IN USE light shows
on handset.
The handset ringer may be set to
its minimum setting.
Increase the handset ringer
volume, see page 15.
• Base unit does not ring but
lights show on base unit.
Telephone is not connected to the
telephone line.
Plug the telephone into the
telephone socket.
The base ringer is set to off.
Set the base ringer setting to a
higher volume.
Line fault or faulty socket.
Try the telephone on another
socket or another line. If the
telephone works, contact BT on
151, or your telephone network
operator for repairs to the line or
socket.
• Interference.
• Buzzing.
You are moving out of range.
Move closer to the base unit.
• Whooshing.
Radio channel interference.
Press the CHANNEL button on
the handset, to select a clearer
channel.
• Echoing.
Radio channel interference.
Press the CHANNEL button on
the handset, to select a clearer
channel.
• Tinniness.
The base unit or the handset are
too close to electrical equipment
or metal obstructions.
Relocate the base unit or move
around with the handset until
reception improves.
• No Quickdial store.
You may have pressed the TALK
button first before storing the
number.
Don’t press the TALK button
when storing numbers.
• Call appears to have been cut
off after pressing the SECRECY
button.
You may have pressed a number
key on the handset after pressing
the SECRECY button. The current
handset will try to transfer the call
to another handset.
Wait 30 seconds; the call will
return to the current handset.
Or press the TALK button and the
call will return immediately.
• BATT LOW light on the
handset is flashing.
The handset needs recharging.
Replace the handset on the base
unit, ensuring that the base unit
is plugged in and that the
CHARGING light is on.
• No CHARGING light on the
base unit.
Dirty contacts on base unit or
handset.
Clean the contacts with a dry cloth.
Heavy soiling can be removed with
a pencil eraser.
42
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Answering machine
problems
Possible cause
Solution
• General problems.
None of the answering machine
functions will operate while the
telephone is in use.
Ensure that the telephone is not in
use before operating the
answering machine.
• Will not record incoming
messages.
The answering machine is
switched off.
Switch the answering machine on
manually or by remote control.
The answering machine is full.
Delete some or all of your
messages manually or by remote
control, to make room for new
messages.
Outgoing message setting could
be set to Answer Only.
Change outgoing message
setting to Answer and Record,
see page 18
• Distorted outgoing message.
• Faint outgoing message.
• Noisy outgoing message.
The answering machine has a
very sensitive microphone. This
picks up any background noise.
If you record your outgoing
message too quietly or from
too far away the sensitivity of
the microphone increases to
compensate and will pick up
more background noise.
Record your outgoing message at
a reasonable volume 20cm away
from the microphone in a quiet
environment.
• No call screening from the
base unit.
The volume is set too low.
Increase the volume to a suitable
level using the volume control.
VIP setting is ON.
Switch VIP OFF.
• Cannot hear messages when
played.
The volume is set too low.
Increase the volume to a suitable
level using the volume control.
• When accessing your machine
remotely, your Security PIN
Code does not work.
Incorrect Security PIN Code
entered.
Change your Security PIN Code.
See page 31.
You may be dialling from
a telephone with pulse
dialling mode set.
Use a TouchtoneTM telephone.
If you are still experiencing difficulties please call the Helpline on 0845 769 7146.
43
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Wall mounting
Your Quartet 1500 can be
wall-mounted by removing the desk
bracket provided.
1
Drill 2 holes for the screws and
insert the wall-plugs provided
(if required).
WALL PLUG
WALL
Please refer to page 47,
wall-mounting template.
2
Drive the screws into the wall,
leaving about 4mm free on which
to mount the bracket and base
unit.
3
Make sure that the power supply
and the telephone cables are
connected to the base unit, then
fit the cables into the channels on
the bottom of the base unit, so
the base fits flat against the wall.
4
Attach the base unit to the wall
by hooking it over the screws
protruding from the wall.
Note
Before you wall-mount your
Quartet 1500, check that:
• the wall can support the weight
of the base unit and handset;
• the position you choose leaves
enough space so that the base
unit is clear of any obstruction
on the wall, such as a shelf or
cupboard. Room should be left so
that the handset can be placed
on charge without touching any
obstructions.
For the best operating conditions,
try to place the base unit away from
large metal objects and other
electrical appliances.
70 mm
44
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Index
Additional handsets
35
Aerial
7
Answer delay
25
Answering machine
17
answer delay
25
call screening
27
incoming messages
23
loudspeaker volume
22
memos
27
message alert
26
on/off
18
outgoing messages
18-21
set day and time
21
using from the base station
23
using from the cordless
handset
26
remote access
31
VIP access
29
voice mailboxes
28
Batteries
charging
low warning
Call screening
Call security
Call Waiting
Calls
end
external
internal
receive
redial
secrecy/music on hold
transfer
Channel button
45
8
8
8
27
39
16
10
10
11
10
12
12
37
11
Day and time
Delete
memory numbers
messages
OGM
Dialling mode
14
24
21
39
Guarantee
38
Handset menu
Handset number set
Help and advice
Helpline
26
36
41
9
Incoming messages
Inductive Coupler
Intercom
23
11
11
Make a call
Mailboxes
Menu – handset
Melody
Memos
Message alert
10
28
26
15
27
26
Number of rings
25
One touch memories
12
14
13
12
delete
dial
store
On/off
answer machine
message alert
secrecy
VIP
Outgoing messages
21
18
26
12
30
18-21
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Pause – insert
Power supply unit
40
8
Quickdial memories
13
14
14
13
delete
dial
store
Recall button
Receiving calls
Recording OGM
Redial
Registering
Remote access
Returning your product
40
10
19
12
35
31
38
Safety information
Screening
Secrecy/music on hold
Security PIN code
Set day and time
Setting up
Screen/Menu button
Switchboard compatibility
6
27
12
31
21
7
26
39
Technical information
Telephone line cord
Transferring calls
Time
Time saver
38
9
37
21
32
Using from the base station
23
Using from the cordless handset 26
VIP access
Voice mailboxes
Volume
base ringer
earpiece
handset ringer
loudspeaker
Wall mounting
Wall mounting template
29
28
16
15
15
22
44
47
46
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Wall mounting template
70mm
47
Quartet 1500 User Guide ~ 3rd Edition ~ 27th November ’01 ~ 4197
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
TouchtoneTM is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2001.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Quartet 1500 Issue 2 (11/01) 3.
Designed by The Art & Design Partnership Limited.
Printed in China by SunCorp Technologies.
Printed on paper which meets international environmental standards.
0560 !
Complies with R&TTE Directive (1999/5/EC)
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