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User Guide
BT RELATE 2100
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Section
Welcome…
to your BT Relate 2100 corded
telephone
Send and receive SMS text messages.
Large, easy-read screen.
200 Name and number Phonebook.
SIM card slot lets you copy Phonebook entries between
your Relate 2100 and your mobile phone.
5 One-touch dialling buttons including BT Directory
Enquiries and a direct dial to your network answering
service.
Redial up to 5 of the last numbers called.
Handsfree – use the phone without picking up the
handset.
Caller Display shows who’s calling and keeps details of
received calls.
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Section
This User Guide provides you with all
the information you need to get the
most from your phone.
Got everything?
BT Relate 2100 base
Handset and cord
Mains power adaptor
You must first set up your phone
before you can use it. This doesn’t
take long and is easy to do. Just
follow the simple instructions on the
next few pages.
Need help?
If you have any problems setting up or using your
BT Relate 2100, you may find the answer in ‘Help’ at the
back of this guide.
Telephone line cord
Desk mounting plinth
Wall plugs and screws
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4
In this guide
Getting started
Location . . . . . . . . . . . . . . . . . . . . . .6
Setting up . . . . . . . . . . . . . . . . . . . . .6
Plinth / wall mounting . . . . . . . . . . . . .7
Getting to know your phone
Guide to buttons . . . . . . . . . . . . . . . .10
Display icons . . . . . . . . . . . . . . . . . . .12
Navigating the menu . . . . . . . . . . . . .13
Menu map . . . . . . . . . . . . . . . . . . . . .14
Using the phone
Make a call . . . . . . . . . . . . . . . . . . . .15
Preparatory dialling . . . . . . . . . . . . . .15
Handsfree . . . . . . . . . . . . . . . . . . . . .15
Redial . . . . . . . . . . . . . . . . . . . . . . . .16
Receiving calls . . . . . . . . . . . . . . . . . .16
Loudspeaker volume . . . . . . . . . . . . .16
Secrecy . . . . . . . . . . . . . . . . . . . . . . .17
Call timer . . . . . . . . . . . . . . . . . . . . .17
Ringer volume . . . . . . . . . . . . . . . . . .17
Ringer melody . . . . . . . . . . . . . . . . . .18
Set time and date . . . . . . . . . . . . . . .18
12/24 hour clock format . . . . . . . . . . .19
SMS audible alert . . . . . . . . . . . . . . .19
Display contrast . . . . . . . . . . . . . . . . .19
Phonebook
Entering names . . . . . . . . . . . . . . . . .20
Store . . . . . . . . . . . . . . . . . . . . . . . .20
Dial . . . . . . . . . . . . . . . . . . . . . . . . . .20
Edit . . . . . . . . . . . . . . . . . . . . . . . . . .21
Delete entry . . . . . . . . . . . . . . . . . . .21
Delete all . . . . . . . . . . . . . . . . . . . . . .21
Copying . . . . . . . . . . . . . . . . . . . . . .22
Copy to M1-M5 . . . . . . . . . . . . . . . . .22
Copy from one-touch to
Phonebook . . . . . . . . . . . . . . . . . . . .22
Copying with SIM card . . . . . . . . . . . .23
Inserting SIM card . . . . . . . . . . . . . . .23
Copy SIM entries to phonebook . . . . . .24
Copy selected entries to phonebook . . .24
Copy all phonebook entries to SIM . . . .25
Copy selected entries to SIM . . . . . . . .25
VIP ringing . . . . . . . . . . . . . . . . . . . .26
M1-M5 one touch buttons
Store . . . . . . . . . . . . . . . . . . . . . . . . .27
Dial . . . . . . . . . . . . . . . . . . . . . . . . . .27
BT Directory Enquiries – M4 . . . . . . . .28
1571- M5 . . . . . . . . . . . . . . . . . . . . .29
Edit . . . . . . . . . . . . . . . . . . . . . . . . . .29
Delete . . . . . . . . . . . . . . . . . . . . . . . .29
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In this guide
Caller Display
Caller information not available . . . . . .30
New calls indicator . . . . . . . . . . . . . . .31
Calls list . . . . . . . . . . . . . . . . . . . . . .31
View and dial . . . . . . . . . . . . . . . . . . .31
Save number to phonebook . . . . . . . .32
Delete entry . . . . . . . . . . . . . . . . . . .32
Delete entire list . . . . . . . . . . . . . . . .32
SMS text messaging
To subscribe to the
SMS text messaging service . . . . . . . .33
Cost of the fixed line service . . . . . . . .33
Inbox, outbox, drafts . . . . . . . . . . . . .34
Character map . . . . . . . . . . . . . . . . . .35
Write and send a text . . . . . . . . . . . . .36
Send a template text . . . . . . . . . . . . .36
Drafts . . . . . . . . . . . . . . . . . . . . . . . .37
Store . . . . . . . . . . . . . . . . . . . . . . . . .37
Edit, send, delete . . . . . . . . . . . . . . . .37
Delivery of SMS messages . . . . . . . . .38
Inbox . . . . . . . . . . . . . . . . . . . . . . . .39
Reading texts . . . . . . . . . . . . . . . . . . .39
Outbox . . . . . . . . . . . . . . . . . . . . . . .41
SMS Service Centre numbers . . . . . . .42
Changing SMS Centre numbers . . . . . .43
Sub-address . . . . . . . . . . . . . . . . . . . .43
Help . . . . . . . . . . . . . . . . . . . . . . . . .45
General information
Safety . . . . . . . . . . . . . . . . . . . . . . . .50
Cleaning . . . . . . . . . . . . . . . . . . . . . .50
Environmental . . . . . . . . . . . . . . . . . .51
Guarantee . . . . . . . . . . . . . . . . . . . . .51
Returning your phone . . . . . . . . . . . . .53
How many telephones can
you have? . . . . . . . . . . . . . . . . . . . . .53
R&TTE . . . . . . . . . . . . . . . . . . . . . . .53
Connecting to a switchboard . . . . . . . .54
Access code and Pause . . . . . . . . . . . .54
Access code on/off . . . . . . . . . . . . . . .54
Time break recall and
earth loop recall . . . . . . . . . . . . . . . . .55
BT Accessories and Replacements . . . .55
For your records . . . . . . . . . . . . . . . . .55
Wall mounting template . . . . . . . . . .57
5
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6
Getting started
WARNING
Do not place your BT Relate 2100
in the bathroom or other humid
areas.
IMPORTANT
Your BT Relate 2100 must be
plugged into the mains power at
all times.
Location
You need to place your BT Relate 2100 within 2 metres
of a mains power and telephone socket so that the
cables will reach.
Setting up
1. Connect the handset.
Plug the shortest end of the curly handset cord into the
handset and the other end into the socket on the
underside of the telephone.
Handset cord
(longer end)
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Getting started
2. Connect the telephone line cord and mains power cables
to the underside of phone.
The base station must be plugged
into the mains at all times.
Handset
cord
Mains
power
cable
Telephone
line cord
3. Route the cables as shown below for wall mounting or
desk mounting.
Route for wall mounting
Route for desk mounting
Use the channels going up for
desk mounting.
Use the channels going down for
wall mounting.
TB –
B –
7
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Getting started
If you have Broadband you must
use an ADSL microfilter. Failure to
use an ADSL microfilter may cause
the phone not to work properly.
4. Plug the telephone line cord into the wall socket or if you
have broadband, into the microfilter.
5. Plug the mains power adaptor into the wall socket and
switch on at the plug.
6. If using your BT Relate 2100 as a desk phone, fit the
plinth for desk mounting.
Hold the plinth as shown and push the lugs into the slots
on the base until they click into place.
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Getting started
7. Wall mounting
Rotate the handset clip half a turn. This holds the
handset in place when the phone is wall mounted.
DESK
WALL
Handset clip
Use the template on page 57 and a 6mm drill bit to drill
holes in the wall. Leave an 8mm gap between the screw
heads and the wall.
WALL PLUG
SCREW
WALL
Place your BT Relate 2100 over the screw heads and
slide down.
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Getting to know your phone
Handset buttons
SMS light
Flashes when you have new SMS text messages, page 39.
Calls light
Flashes when you have new calls in the Call list, page 31.
BT Re
Calls SMS
Calls
Press to open the Calls list, page 31.
Redial
Press to redial one of the last 5 numbers, page 16.
3:09PM
3 NEW
TOTAL
Calls
Redial
Undo
Undo
Go back to previous screen, then standby.
1
✗
Secrecy
GH
Delete.
I
4
R
PQ
RS
Secrecy
During a call, press and release to stop your caller hearing you, page 17.
7
Pause
R
Used with switchboard functions, page 51 and BT Calling Features, page 30.
Ha
Pause
Enters a pause in a stored number, page 54.
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Handset park
If the phone is wall mounted you can hang the handset here if you need to move
away from the phone during a call.
Scroll through menu options, Phonebook entries, page 20, texts and Calls lists, page 31.
Also use to set the handsfree volume.
Move the cursor when writing text, page 20.
BT Relate 2100
Calls SMS
Phonebook
Opens the 200 name and number Phonebook menu, page 20.
3:09PM 7/02
3 NEW CALLS
TOTAL 11 SMS
Calls
Redial
Undo
2
Menu
Opens the main menu, page 13.
DE
3
F
C
1
✔
Secrecy
GH
JKL
5
MN
Saves the settings you have chosen.
O
I
4
SMS
Opens the SMS text menu, page 36.
Menu
AB
SM S
6
R
PQ
TU
8
WX
9
YZ
V
RS
7
118 500
M1-M5 one-touch
Memory buttons for you one touch dialling of stored numbers, page 27.
Pause
0
Handsfree
1571
M5 - 1571
Pre-set one-touch dialling to your network’s
answering service, page 29.
Indicator flashes when you have new voice
messages in your 1571 network mailbox.
Handsfree
Make and receive calls without having
to pick up the handset, page 15.
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Getting to know your phone
Sample standby screen – These are where the LCD icons and information will appear.
Time
Date
Total Calls list entries
Total SMS text messages
Display icons – These are the symbols you will see on your phone’s screen.
Phone in use.
Secrecy is on. Your caller cannot hear you.
NEW
New entries in the Calls list.
Handsfree is on.
REPT A number in the Calls list has called more
than once.
002
The number of the Calls list or SMS text
message you are viewing.
VIP
VIP feature on.
SMS
SMS message received.
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Getting to know your phone
Navigating the menu
Your BT Relate 2100 has a menu system which is easy to
use. Each menu leads to a list of options.
For example, when the phone is switched on and in
standby, press
to open the main menu and use
the or buttons to scroll through the options.
Press
to select further options or confirm the
setting displayed.
Menu
For example to change the 12/24 hour clock format:
1. Press
scroll to 12/24H FORMAT. Press
The current setting is played.
Menu
2. Scroll
Press
.
or to select either 12 HOUR or 24 HOUR.
to confirm.
Exit or go back one level in the menu
If you make a mistake, you can return to the previous
menu heading and then to standby by pressing
.
Undo
If no buttons are pressed for 20 seconds, your phone
reverts to standby automatically.
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Getting to know your phone
Menu map
Press
and
to scroll through
menu
Press
and
to scroll through
menu
Press
and
to scroll through
menu
Main menu
Set contrast
SMS providers
Access code
VIP
Set time
12/24h format
SMS alert
Ringer melody
Ringer volume
SIM copy
SMS menu
Write message?
Inbox
Outbox
Drafts
Phonebook
New?
Edit?
Delete?
Delete all?
Save to (M1-M5)?
Menu
SM S
Press
and
to scroll through to
required number
then press
to
scroll through menu
Calls
Menu
Calls menu
Save to?
Delete?
Delete all?
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Using the phone
15
Simple and easy
Make a call
When listening to music or
automated voice message system,
pressing Secrecy will enhance the
speech quality. Remember to press
Secrecy
when you need to talk
otherwise you will not be heard.
1. Lift handset and dial number.
Preparatory dialling
1. Enter the number first. If you make a mistake, press
to delete. Then lift the handset or press
.
The number is dialled.
Handsfree
Handsfree
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room listen
to both sides of your conversation.
Call handsfree
Lift the handset to switch a call to
the handset.
1. Dial the number then press
. You can hear your call
being dialled and can speak to your caller via the built-in
microphone and loudspeaker.
Handsfree
2. Press
Handsfree
again to end the call.
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Using the phone
Redial
You can redial up to 5 of the last numbers called.
Each number can be up to 32 digits long.
1. Press
to display the last number dialled.
Press again to scroll through the last 5 numbers until
the one you want is displayed.
Redial
2. Press
to dial. If you do not lift the handset, the call
will automatically be played over the loudspeaker.
Receiving calls
Providing you have subscribed to your network’s Caller
Display service, the caller’s number (and name if stored
in the phone book) is displayed. The
symbol flashes.
1. Lift the handset or press
Handsfree
.
Loudspeaker volume
During a call or when the phone is in standby:
1. Press
or
to adjust the VOLUME LEVEL from 1-6.
The default setting is 4.
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Using the phone
Secrecy
During a call, you can talk to someone nearby without
your caller hearing you.
1. During the call press Secrecy . Display shows the
Your caller cannot hear you.
2. Press
Secrecy
icon.
to speak to your caller again.
Call timer
1. The display shows the duration of your call. After you
hang up, the total call time is shown.
Ringer volume
There are four levels 0-3. The default setting is 3.
1. Press
Press
2. Scroll
Press
Menu
scroll to RINGER VOLUME.
. The current setting is played.
or to the volume you want.
to confirm.
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Using the phone
Ringer melody
There are 4 standard melodies and 6 polyphonic
melodies.
1. Press
Press
2. Scroll
Press
Menu
scroll to RINGER MELODY.
. The current setting is played.
or to the melody you want.
to confirm.
Set time and date
If you have subscribed to your network’s Caller Display
service, the time and date is set automatically when you
receive your first call.
You can also set the time and date manually.
1. Press
Press
2. Press
then scroll
Menu
or
to SET TIME.
.
or
to set the hour then press
3. Press
or
to set the minutes then press
The date is displayed.
You must use the buttons
to change the time settings. The
numeric buttons have no function
in this mode.
4. Press
Press
Press
or
or
or
.
.
to set the day then
.
to set the month, then
.
to set the year, then
.
5. Display shows DATE COMPLETED and returns to standby.
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Using the phone
12/24h clock format
Set the format you prefer.
1. Press
Press
Menu
then scroll or to 12/24 HOUR FORMAT.
. The current setting is displayed.
2. Scroll or
to confirm.
to change the setting and press
SMS audible alert
When you have new SMS text messages, your phone
will give a series of 3 beeps to alert you.
1. Press
Press
Menu
then scroll or to SMS ALERT.
. The current setting is shown.
2. Press or
confirm.
to select ON or OFF then press
to
Display contrast
You can adjust your phone’s display to suit different
lighting conditions.
1. Press
Press
2. Scroll
press
Menu
. SET CONTRAST is displayed.
. The current setting is shown.
or to change the amount of contrast, then
to confirm.
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Phonebook
Entering names
Store up to 200 names and numbers.
Use the keypad letters to enter
names, e.g. to store TOM:
Names can be up to 16 characters and numbers up to
16 digits.
TU
8
Press
6
Press
6
V
Press
MN
O
MN
once to enter T.
three times to enter O.
O
once to enter M.
Store
If you make a mistake, press
to
delete the last character or digit.
1. Press
Press
to change between
upper and lower case.
2. Press
and enter the number. Press
the name.
Press
0
Press
to insert a space.
or
to move the cursor
Press
for other punctuation
characters (see character map on
page 35).
The first letter of any entry will be
upper case and subsequent letters
in lower case. Press
to switch
between upper and lower case.
Names are stored in alphabetical
order.
Menu
. Display shows NEW?
3. Press
then scroll or
you want for this entry.
and enter
to set the ringer melody
to confirm. Display shows RECORD SAVED!
4. Press
Dial
1. Press
2. Scroll
. Display shows the first entry.
or
to the entry you want
Or
Search alphabetically. For example, to find Tom press 8
to display entries beginning with T and scroll or if necessary.
TU
V
IMPORTANT
To use the VIP feature, see page
26, you must assign a ring tone to
MELODY 1-4 or POLYPHONIC 1-6.
When the VIP is set to ON, the
BT Relate 2100 will only ring if the
caller’s number that is displayed
matches a number in your directory
AND has an assigned melody or
polyphonic ring tone.
then
3. Lift the receiver or press
to dial handsfree.
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Phonebook
Edit
When editing a name or number,
use
to delete or
or
to
move the cursor.
1. Press
press
Menu
then scroll or to the entry you want and
. Scroll or to EDIT?
2. Press
and enter the new number. Press
enter the new name.
3. Press
then scroll
4. Press
to confirm.
and
or
to set the ringer melody.
or
to the entry you want and
Delete entry
1. Press
press
Menu
then scroll
.
2. Scroll or to DELETE? Press
Display shows RECORD DELETED.
to confirm.
Delete all
You can delete all entries in the Phonebook.
1. Press
2. Scroll
then
or
Menu
.
to DELETE ALL? Press
ARE YOU SURE?
3. Press
to confirm or
Undo
to cancel.
. Display asks
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Phonebook
Copying
Copy to M1-M5
You can copy a Phonebook entry into a one-touch
button.
1. Press
The first entry in the phone book is displayed.
Scroll or to the number you want then press
.
Display shows NEW?
Menu
2. Scroll
or
3. Press the
to SAVE TO (M1-M5) then
.
button you want. Display confirms
RECORD SAVED.
Copy from one-touch to Phonebook
1. Press the
one-touch button you want then
Display shows EDIT?
2. Scroll or to SAVE TO DIRECTORY? then
Display confirms RECORD SAVED.
Menu
.
.
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Phonebook
Copying with SIM card
WARNING
Disconnect from phone line before
opening SIM compartment.
Inserting SIM card
Entries are saved in alphabetical
order.
1. Open the SIM card compartment on the underside of
the phone.
If there is not enough room in the
Phonebook it will store the entries
it can and then the display shows
NOT ENOUGH MEMORY followed by
the last entry saved.
Your BT Relate 2100 may take a
few minutes to read your SIM data.
This is normal.
2. Lift the SIM card holder and slide card into it. Close the
SIM card holder.
If the display shows SIM NOT
FOUND, either your SIM card has
not been inserted or is slightly
damaged and cannot be read.
Request a new SIM card from your
mobile phone operator.
If your SIM has been broken out of
a card, make sure the break leaves
smooth edges on your SIM.
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Phonebook
All numbers copied from your SIM
with a +44 will be replaced with 0.
This will enable you to dial without
having to edit each entry. Please
note that if you are using this
product outside the UK, all your
UK numbers will need to be edited
with the correct dialling code.
Copy SIM entries to Phonebook
1. Insert the SIM card, press
COPY. Press
.
Menu
then scroll
to SIM
If your SIM card is protected, the display shows PASSWD:.
Enter the same PIN code as used on your mobile phone.
Press
. Display shows PLEASE WAIT.
2. If necessary, press
3. Press
press
. Press
.
or
or
to display SIM TO PHONEBOOK.
to display COPY ALL and
4. Screen shows PLEASE WAIT… and then indicates how many
entries have been saved.
5. When you have finished, press
all menus.
Undo
until you have exited
Copy selected entries to Phonebook
On your mobile, if your name and
number are saved on your phone
memory, you will need to copy them
to your SIM card before using the
SIM on your BT Relate 2100.
Refer to your mobile phone user
guide.
1. Insert the SIM card, press
Press
.
Menu
then scroll
to SIM COPY.
If your SIM card is protected, the display shows PASSWD:.
Enter the same PIN code as used on your mobile phone.
Press
. Display shows PLEASE WAIT.
2. Display shows SIM TO PHONEBOOK.
3. Press
press
. Press
.
or
to display COPY ENTRY and
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Phonebook
4. The first entry is displayed. Press to scroll to the entry
you want to transfer and then press
to transfer it.
5. When you have finished press
all menus.
Undo
until you have exited
Copy all Phonebook entries to SIM
1. Press
Menu
then scroll
Your PIN number is the same
number entered on your mobile.
to SIM COPY. Press
.
2. If your SIM card is PIN protected, the display shows
PASSWD:. Enter the same PIN code as used on your
mobile phone. Press
. Display shows PLEASE WAIT.
3. If necessary, press
4. Press
press
. Press
.
or
or
to display PHONEBOOK TO SIM.
to display COPY ALL and
5. Screen shows PLEASE WAIT… and then indicates how many
entries have been saved.
6. When you have finished, press
have exited all menus.
Undo
repeatedly until you
Copy selected entries to SIM
1. Insert the SIM card, press
Press
.
Menu
then scroll
to SIM COPY.
If you enter the PIN 3 times
incorrectly, your SIM will lock you
out. It is suggested that after 2
failed attempts, you replace the
SIM in your mobile phone and
enter a code as normal. If your PIN
is locked, you will need to contact
your mobile phone operator to
unlock your SIM.
After copying the numbers from
your phonebook to your mobile,
check that all numbers include the
full national dialling codes as local
numbers from your phonebook will
not work on mobile networks.
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26
Phonebook
2. If your SIM card is PIN protected, the display shows
PASSWD:. Enter the same PIN code as used on your
mobile phone. Press
. Display shows PLEASE WAIT.
3. If necessary, press
4. Press
press
. Press
.
or
or
to display PHONEBOOK TO SIM.
to display COPY ENTRY and
5. The first entry is displayed. Press to scroll to the
entry you wish to transfer. Press
and the entry is
transferred. Display shows RECORD SAVED! Repeat for
each entry you want to copy.
6. When you have finished press
have exited all menus.
You must be registered to a Caller
Display service for this feature to
work. This feature is useful if you
do not wish to be disturbed by
unknown callers. With VIP ON,
callers who withhold their number,
numbers that do not match your
address book with a ring tone
assigned will not ring on your BT
Relate 2100. Your other phones on
the line will ring.
Undo
repeatedly until you
VIP ringing
You can set your BT Relate 2100 phone to ring only
when called by the numbers in the Phonebook assigned
a ring melody/polyphonic other than the default.
Switch VIP ringing On/Off
1. Press
then scroll or to VIP. Press
The current setting ON or OFF is shown.
Menu
2. Press or
confirm.
to select ON or OFF then press
.
to
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M1-M5 one-touch buttons
Your BT Relate 2100 has five direct dial buttons.
M1-M3 – for your most frequently dialled numbers.
M4 is pre-set to dial BT Directory Enquiries.
M5 is pre-set to dial 1571 to contact your network’s
answering service. The M5 indicator light flashes when
you have new voice messages.
Store
When storing a number for the first time:
1. Press the
one touch button you want.
Display shows NEW?
2. Press
and enter the number. Press
the name.
3. Press
then scroll
you want.
4. Press
or
and enter
to set the ringer melody
to confirm.
Dial
1. Lift handset or press
. Press the one-touch
button you want. The number is displayed and dialled.
Handsfree
If you make a mistake entering
names and numbers, press
to
delete.
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28
M1-M5 one-touch buttons
BT Directory Enquires – M4
If you wish you can overwrite M5
with a number you prefer.
You can copy a number from the
Phonebook to a one-touch button
and vice versa, see Copying,
page 22.
The M4 one-touch button is pre-set to 118 500 to make
it easy for you to contact directory enquiries, we have
pre-programmed one button which will take you to 118
500, BT's directory service. 118 500 allows you to ask
for as many numbers as you require and will connect you
through if you want us to. Calls cost 0.25 pence per
second (15p per minute) with a 40p connection charge.
Prices are correct at the time of going to press
(December 2003) and charges for calls to this number
made from other networks may vary. Your telephone
service provider may have chosen not to make 1185 00
available from your telephone line in which case you
should contact your supplier and ask for service to be
provided. If you have any enquiries about 118 500
please write to BT Directories, FREEPOST (SF10193),
Sheffield, S6 2NT.
1. Lift the handset or press
2. Press
118 500
Handsfree
.
. Your phone dials 118 500.
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M1-M5 one-touch buttons
1571 – M5
The M5 one-touch button is pre-set to 1571 for easy
dialling to your network’s answering service.
When your answering service receives voice messages,
the M5 light flashes.
1. Lift the handset or press
Handsfree
.
1571
2. Press
. Your phone dials 1571 and you can hear
your network’s answering service announcement.
Edit
1. Press the
one-touch button you want then
Display shows EDIT?
2. Press
to change the number then
the name.
Menu
.
to change
3. Press
then scroll or to select the ringer
melody and
to confirm.
Delete
1. Press the
one-touch button you want then
Display shows EDIT?
2. Scroll
3. Press
or
to SAVE TO PHONEBOOK?
to confirm or
Undo
to cancel.
Menu
.
1571 is a network service. Messages
are held on the BT Network not on
the product. Your phone will
automatically check for new
messages 1 minute after use and
every 30 minutes thereafter.
During this period the
icon will
be displayed. This is normal.
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30
Caller Display
If you subscribe to a Caller Display service you can
see who is calling you, as well as the time and date of
their call.
You must store the full telephone
number, including the area code,
otherwise the name will not match
the number stored in the
phonebook.
If you have stored a name to go with the number in
your phonebook, the name will be displayed.
For example, your display will look like this:
Caller information not available.
With some incoming calls, the telephone number of the
caller is not available and cannot therefore be displayed.
In this case your BT Relate 2100 provides you with some
explanatory information.-–
UNAVAILABLE
WITHHELD
RINGBACK
OPERATOR
–
–
–
–
The number is unavailable.
The caller has withheld their number.
Ringback call.
The call has been made via the
operator.
PAYPHONE
– The caller is ringing from a payphone.
INTERNATIONAL – International call.
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Caller Display
Calls list
Your BT Relate 2100 lets you view details of the last 30
callers. Entries are stored in the order they were received.
If a new number is received when the list is full, the
oldest entry is replaced.
The Calls list shows the last call
received from each number. So if
a caller rings twice from the same
number, only details of the latest
call are kept. REPT will be on the
display indicating repeated call.
The Calls list can store numbers up to 16 digits long and
names up to 16 characters.
New calls indicator
When you have new calls, the red Calls light flashes and
the number of new calls is displayed.
You can display, scroll through and
dial numbers in the Calls lists and
copy them into the Phonebook.
When all new calls have been viewed, the Calls light goes
on and the standby screen looks like this:
If a call is received when the Calls
list is full, the oldest entry will be
replaced with details of the new
caller.
View and dial number the Calls list
1. Press
Scroll
2. Press
Calls
details of the latest call are displayed.
or through the list to the number you want.
or
Handsfree
to dial.
When you reach the last entry, the
display shows END OF LIST.
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Caller Display
Save number to Phonebook
Customers using BT Callsign must
use ringers 1-4 which will follow
the applied ring cadence.
1. Press
Calls
2. Press
Menu
3. Press
Press
. Scroll
or
to the entry you want.
. Display shows SAVE NUMBER?
. You can now edit the number if necessary.
.
4. Enter the name. Press
to confirm. Display shows
ASSIGN RING TONE. Press
to use default or scroll
or to select a ring tone and press
to confirm.
Display shows RECORD SAVED!
Delete entry
1. Press
2. Press
Calls
Menu
. Scroll
. Scroll
or
or
to the entry you want.
to DELETE and press
.
Delete entire list
1. Press
press
Press
Calls
then
. Scroll or to DELETE ALL and
. Display shows ARE YOU SURE?
to confirm.
Menu
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SMS text messaging
Welcome to the SMS Text Messaging service on your
BT Relate 2100. The SMS Service is provided by BT.
Your BT Relate 2100 can send and receive messages to
any mobile phone from participating mobile networks
and compatible landline telephones in the UK.
The fixed line SMS service is provided under BT’s terms
and conditions for telephone service. These can be found
by visiting the BT.com website at:
http://www.bt.com/terms/tor.htm
To subscribe to the SMS text messaging service
When you send your first SMS text message from your
BT Relate 2100 you will automatically be registered for
the service.
On receipt of your first SMS through the service, the
system will send you a welcome SMS message back.
You may also register by sending the word Register to 00000
upon which you will receive a confirmation message.
Cost of the fixed line service
There is no subscription charge (other than the
subscription to Caller Display). Visit the BT.com website
(www.bt.com) to find out how much it costs to send a
text message (depends upon your call package).
33
IMPORTANT
You must subscribe to your
Network Provider’s Caller Display
Service in order to use SMS text
messaging.
A quarterly fee is payable. You must
not have your telephone number
withheld for this service to work.
You may also send messages to
landline phones that are NOT SMS
compatible. Messages to noncompatible lines will be connected
to voice text and delivered in
spoken words to the telephone as
a call. Please note that the
conversion can translate common
abbreviations and smileys etc, but
to ensure maximum clarity of
message delivery, abbreviations
etc should be used sparingly.
Some other network provider lines
may not be compatible with this
SMS service.
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34
SMS text messaging
Inbox, outbox, drafts
Your BT Relate 2100 has 3 message boxes.
INBOX
– For all incoming SMS text messages.
The Inbox can hold up to 45 messages.
OUTBOX – Where a copy of each message you have
sent is stored. The Outbox can hold up to
45 messages.
DRAFTS – where you can store a message/part written
message to send later.
You can send messages up to 160 characters long.
For mobile phones the maximum is 140 characters.
How to write a text.
Use the keypad to write a message. The character map
shows you what letters, numbers and symbols are
available. When writing a text message, each press of
the button gives you the next character shown in the
character map on page 35.
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SMS text messaging
Character map
1
,
.
?
!
’
@
&
(
)
:
AB
a
b
c
2
ä
æ
â
à
á
â
ç
<
>
C
1
2
DE
F
3
GH
I
4
JKL
5
MN
O
6
PQ
RS
7
TU
d
e
f
3
è
é
ê
ë
g
h
i
4
ì
í
î
ï
j
k
l
5
€
m
n
o
6
ñ
ö
ò
ó
p
q
r
s
7
ú
û
ü
=
£
%
u
v
8
ù
w
x
y
z
9
0
Space
0
✱
+
-
/
V
t
9
8
WX
YZ
#
ô
$
to switch between upper and lower case
to skip backwards through the characters
to skip forwards through the characters
For example, to write Hello:
3. Press
4. Press
3
twice to enter H.
twice to enter E.
JKL
three times to enter L.
JKL
three times to enter L.
MN
three times to enter O.
5
5
O
5. Press
DE
F
2. Press
GH
4
I
1. Press
6
;
_
35
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36
SMS text messaging
Templates
Your BT Relate 2100 provides a
selection of common, ready to use
statements which are easy to insert
into your message.
These are:
Best Wishes
Happy Birthday!
Happy New Year!
I am at home. Please call.
I am at work, Please call.
I can’t answer right now, call me
later at
I can’t answer right now. I’ll call
you back later
I love you.
I’m running late. I will be there at
Make sure you are home for
On your way home can you buy
some…
Please call
See you at…
What time are we meeting later?
What time will you be home?
Write and send a text
1. Press
. If you have no new texts to read, the display
.
shows WRITE MESSAGE?. Press
SM S
2. Use the keypad to write your message. Press
delete and or to move the cursor.
3. When you have finished writing, press
SEND?. Press
.
4. Enter the phone number or press
to the number you want or press
to
. Display shows
and scroll or one-touch button.
5. Press
to send. The display shows SMS SENDING… and
then either MESSAGE SENT or MESSAGE UNSENT before
returning to standby. A copy is stored in your Outbox.
Send a template text
1. Press
. If you have no texts waiting to be read, the
display shows WRITE MESSAGE. Press
.
SM S
2. Press
Press
or to scroll through the template texts.
to select the template.
3. Edit or add text by pressing or move the cursor
to delete and the keypad to write.
then enter
4. Press
display shows SEND?. Press
the phone number and press
. A copy is stored in
your Outbox.
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SMS text messaging
Drafts folder
You can store messages in the Drafts folder for
sending later.
Store
1. Press
SM S
. If the display shows INBOX, scroll
.
or
to
WRITE MESSAGE?. Press
2. Use the keypad to write your message. Press
to display and insert a template.
or
3. When you have finished writing, press
. Display
shows SEND?. Press to display SAVE TO DRAFT? then
. Your message is saved in the DRAFTS folder.
Outbox full
When the Outbox is nearly full the
display shows OUTBOX ALMOST
FULL. DELETE SOME MESSAGES.
4. Press
If you try to send a text and your
Outbox is full, the display shows
BOX FULL! You cannot send the
text until you have deleted
messages from the Outbox, see
opposite.
Undo
until the phone returns to standby.
Edit, send and delete texts.
1. Press
scroll to DRAFTS and press
The newest draft message is displayed.
SM S
.
2. Scroll or to the text you want and press
The text is displayed.
.
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38
SMS text messaging
3. Press
Menu
and scroll
or
through the options:–
WRITE?
– Press
to write and send a
new message.
EDIT
– Press
to amend then send
your message.
DELETE?
– Press
to delete the message.
DELETE ALL? – Press
to delete all messages
in the Drafts folder.
4. After selecting an option follow the on-screen prompts,
using
to confirm. Or press
to return to the
previous menu.
Undo
Delivery of SMS messages
The system will always try and deliver the message to
a text enabled phone in written format, only if there is
a problem with delivery will the message be delivered
as voice text, with the exception of forced voice text
messages. See the ‘Help’ section on page 45.
Once registered, SMS message delivery is 24 hours.
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SMS text messaging
Inbox
Reading texts
Your Inbox holds up to 45 received text messages.
When you receive new texts, the display indicates the
number of NEW SMS messages. The SMS light flashes.
The standby screen lists your new messages and calls.
The number of new messages received stays on screen
until they have been read. When all new messages have
been read the SMS light stops flashing and the standby
screen shows the total number of messages.
From your inbox you can read texts, write a new
message, reply to the sender, forward the text to another
person, delete texts and save the sender’s number to the
Phonebook or M1-M5 button.
1. Press
. The display shows INBOX. Press
the newest message is shown first.
SM S
. Details of
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40
SMS text messaging
If the message is too long for the
screen, the first part is shown.
Press
or
to scroll to the next
part of the message.
The date and time the message
was received is shown.
The sender’s number is also
displayed or, if the message is from
a sender whose number is stored
in the Phonebook, the name is
displayed.
2. Press
to read the message OR scroll
next message and then press
.
When reading a text press
through these options:
Menu
and scroll
or
or
to the
WRITE?
– Press
REPLY?
– Press
to reply to the sender
of the message.
FORWARD?
– Press
to forward the message
to another number.
DELETE?
– Press
to write a new message.
to delete the message.
DELETE ALL? – Press
to delete all the
messages in the INBOX.
SAVE TO?
– Press
to save the sender’s
telephone number in the Phonebook
or M1-M5 one-touch button.
Press
again to select the
phonebook and a name to go with
the number or press
to
select a one-touch button.
3. After selecting an option follow the on-screen prompts,
using
to confirm. Or press
to return to the
previous menu.
Undo
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SMS text messaging
Outbox
Your Outbox holds up to the last 45 sent text messages.
From your Outbox you can read, view, forward and
delete messages.
1. Press
scroll to OUTBOX and press
draft message is displayed.
. The newest
SM S
2. Press
to read the message OR scroll
next message and then press
.
When reading a text press
through these options:
Menu
and scroll
or
or
to the
WRITE?
– Press
FORWARD?
– Press
to forward the message
to another number.
DELETE?
– Press
to write a new message.
to delete the message.
DELETE ALL? – Press
to delete all the
messages in the INBOX
SAVE NUMBER? – Press
to save number.
3. After selecting an option follow the on-screen prompts,
using
to confirm. Or press
to return to the
previous menu.
Undo
41
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42
SMS text messaging
SMS Service Centre numbers
To be able to send and receive SMS text messages you
need the telephone number of your Network’s SMS
Centre. These numbers have been pre-loaded into the
BT Relate 2100.
1470 ensures that your number
is not withheld and P represents a
pause before dialling the number.
The pre-set number settings are:
SEND TEL. NO:
1470P17094009
1470
This will ensure that you do not withhold
your number on this call.
P
This inserts a pause before dialling the number.
RECEIVE TEL. NO:
08005875290
If you accidentally delete the SEND or RECEIVE SMS
Service Centre numbers you will need to re-enter them in
order for your SMS Service to work
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SMS text messaging
Changing SMS Centre numbers
1. Press
press
scroll
Menu
to SMS SERVICE PROVIDER and
.
2. Display shows the current send number.
Press
to delete the number and enter the new one.
Press
to confirm.
You will only need to change the
send and receive numbers if:
you change your SMS text
message service provider
you have a problem which
requires you entering a different
number
3. Display shows the current receive number.
Press
to delete the number and enter the new one.
Press
to confirm. The phone returns to standby.
Sub-address
If you have more than one SMS phone on the same line,
you can use sub-addresses to separate your incoming
text messages so that they only go to the phone you want.
A sub-address is simply an extra digit (e.g. 2) which the
sender adds to your telephone number. You set this digit
on your SMS phone so that only messages with 2 added
to the number goes automatically to your phone.
The default setting is 9 which means no sub-address
is set.
Do not change the subaddress if
you only use one SMS phone on
your telephone line as you will lose
messages.
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SMS text messaging
Choose a sub-address between 1 and 8 which is not
used by any other SMS telephone on your line. You must
now set this number into both the SEND and RECEIVE
numbers programmed into your telephone.
Changing Send number sub-address
1. Press
Your sub-address must be the
same for send and receive.
Menu
. Scroll
to SMS PROVIDER, then press
.
2. Press
to delete the digit 9 at the end of the Send
number.
3. Enter the sub-address digit you have chosen and
press
.
4. The Receive number is displayed. Press
delete the last two digits 9 0.
twice to
5. Enter the sub-address number you have chosen followed
by 0 . Press
to confirm. Your sub-address has now
been changed.
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Help
45
No display
Is the phone connected in to the mains power and
switched on at the plug.
No dial tone
Check that the telephone line cord is plugged into the
phone socket.
Check that the phone is connected to the mains power
and switched on.
Dial tone, but phone will not dial out
If connected to a switchboard/PBX, you may not have set
the dialling access code, see page 54.
No ring
Check that the ringer volume is switched ON, see page 17.
Check that VIP is switched OFF see page 26.
No Phonebook name and number stored
You must store both the number and the name when
adding a new Phonebook entry, see page 20.
VIP set to ON will only ring if the
caller’s number is matched with
one in your directory AND a ring
tone is assigned (not the default).
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46
Help
Display warnings
TEL LINE DISCONNECTED and you cannot send texts.
Phone line may have been accidentally unplugged.
Plug it back in.
NO SMS PROVIDER!
You may have accidentally deleted your SMS provider’s
numbers. See page 42-43 to re-enter the numbers.
OUT BOX FULL.
DELETE SOME MESSAGES!
Your outbox has reached maximum capacity. See page
41 to delete messages.
MESSAGE UNSENT
The SMS provider has not received your text. It is
automatically saved in the Outbox. Try sending it from
the Outbox later.
There may be a fault on the line. Check that your phone
is working properly.
You may have more than one product plugged into the
line. Remove other products and try again.
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Help
Cannot send text
Check send service centre number is correct including
1470 prefix, see page 42.
Check call barring (option 4) is not activated on your line
if you have the call barring service rented from BT.
Cannot receive text
Check receive service centre number is correct, see
page 42.
Ensure you have subscribed to a Caller Display service
and that it is active. You can check this by noting if your
phone displays data regarding your caller’s number when
you receive an incoming call.
You are only receiving incoming messages as
voice text
May be due to your telephone line being de-registered.
Text the work Register to 00000. You will receive a
confirmation message back. This assumes that your
Caller Display service is active and working on your line.
Messages sent to 00000 are not
charged for.
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Help
Calls from the SMS server cause the ringer to chirp
Cable Networks (typically NTL/Telewest) deliver a single burst of ringing before the data
which identifies the call as a text.
Contact BT if delivery of night calls cuases a disturbance. A personal delivery times profile
can be set-up.
Further help and advice for SMS related queries on BT lines:
BT Residential customers – call 151, choose option 2, when prompted by the Fault
Management Service select option 2, input your phone number on the handset and wait
to speak to a customer adviser.
BT Business customers – call 154, choose option 2, when prompted by the Fault
Management Service select option 2, input your phone number on the handset and wait
to speak to a customer adviser.
For other telephone service providers please contact their customer services.
General sales enquiries:
BT Residential lines – call 150.
BT Business lines – call 152.
For other telephone service providers please contact their customer services.
Billing enquiries:
Refer to the telephone number shown on your telephone bill.
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Other functions and services available from the SMS service
By sending the following commands to the BT text self administration facility you can
control functions and capabilities in your SMS phone and the way messages are handled.
Press the
button. Press
to write SMS. Type in the following commands
(depending upon what you wish to do) and then press
. Press
again and enter
00000. Press
to send.
SM S
1
This will enable you to opt out from receiving voice text messages.
1
Turns off the opt out option.
AB
C
2
AB
C
2
Turns on permanent voice text message delivery to your phone.
This means all incoming text is delivered as voice text.
Turns off permanent voice text message delivery.
If you are sending a message from a fixed line phone to another fixed line phone.
DE
F
3
Forces a message sent to be delivered as voice text even though the
recipient may have an SMS enabled phone and usually receives written text.
This command is inserted at the start of the message and applies only to
that message, e.g.
“Hello I will be home late”.
3
DE
F
If you are sending a message from a fixed line phone and require a status report.
0
Will allow a status report to be sent back to you when you have sent a
message to confirm delivery. Place
at the start of your text
0
message. Write the message and send it. You will receive a reply text back
to your phone giving the status report for that message.
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General information
IMPORTANT
This equipment is not designed for making emergency telephone call when the power
fails. Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Safety
General
Only use the power supply included with the product. Using an unauthorised power
supply will invalidate your guarantee and may damage the telephone. The item number
for the power supply used with the base is 022076.
Do not dismantle the phone. This could expose you to high voltages or other risks.
Do not situate the product in the bathroom or other humid areas.
Cleaning
Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the product.
Never use a dry cloth as this may cause a static shock.
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General information
Environmental
Do not expose to direct sunlight.
Do not stand your product on carpets or other surfaces which generate fibres, or place it
in locations preventing the free flow of air over its surfaces.
Do not submerge any part of your product in water and do not use it in damp or humid
conditions, such as bathrooms.
Do not expose your product to fire, explosive or other hazardous conditions.
There is a slight chance that your phone could be damaged by an electrical storm.
We recommend that you unplug the power an telephone line cord for the duration of
the storm.
Guarantee
Your BT Relate 2100 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s
or its agent’s discretion the option to replace the BT Relate 2100 or any component
thereof, which is identified as faulty or below standard, or as a result of inferior
workmanship of materials. Products over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
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General information
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within the 12 month guarantee
period.
Proof of purchase is required.
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or
repair other than through approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning it, please read the Help
section beginning on page 45.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet
the approval requirements for connection to the telephone network. We recommend that
you contact BT’s approved repair agent, TecLogic on 01672 564444 or a local qualified
repairer.
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General information
Returning your phone
Where possible, pack the product in its original packaging. Please remember to include
all parts, including the line cords and power supply units. (Please note that we cannot
take responsibility for goods damaged in transit.) Please obtain and keep proof of posting
from the sender.
Technical information
How many telephones can you have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is
used to calculate the number of items which may be connected to any other telephone line.
Your BT Relate 2100 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephone may not ring.
R&TTE
This product is intended for use within the UK for connection to the public telephone
network and compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive (1999/5/EC).
If you would like a copy of the Declaration of Conformity please visit:
www.ateamtech.com/products/doc/relate2100
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General information
Connecting to a switchboard
This product is intended for use within the UK for connection to public telephone network
and compatible switchboards, which support tone dialling and timed break recall. If in
doubt please consult your service provider.
Switchboard external line access code
You may need to enter an access code (e.g. 9) in order to get an outside line. So that the
switchboard has time to pick up an outside line, you may also need to add a Pause after
the access code. You can do this as part of setting the access code.
Set access code and Pause
1. Press
Menu
2. Press
scroll
or
to ACCESS CODE and press
.
to set ACCESS CODE ON then press
.
3. Enter the access number – up to 3 digits.
4. If required, press
Pause
and press
. Display shows ACCESS CODE COMPLETED.
When the access code is switched On, it will be dialled automatically when dialling from
the phonebook or one-touch buttons.
Access code On/Off
1. Press
Menu
2. Press
scroll
or
to ACCESS CODE and press
.
to switch between ACCESS CODE ON / OFF then press
to confirm.
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General information
Time break recall/Earth loop recall
A switch is located under the plinth to change to earth loop recall if required.
TB –
B –
For your records
Date of purchase:
BT Accessories and
Replacement Items
For a full range of accessories and
replacement items for BT products
please call 0870 240 5522, or visit:
Place of purchase:
Serial number:
For guarantee purposes proof
of purchase is required so please
keep your receipt.
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General information
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Wall mounting template
Section
74mm
If wall-mounting your BT Relate 2100, drill two holes for
the screws using this template and insert the wall plugs
provided (if required).
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Wall mounting template
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Visit us at www.bt.com
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2004.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Relate 2100 (04/04) 5
Designed and produced by The Art & Design Partnership Ltd.
Printed in China
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