Converse 320
Userfriendly
Guide
At a glance
IMPORTANT
Display
Visual ring indicator
Shows 24-hour clock,
battery low indicator, phone
numbers, and ‘Error’ message if
you press a wrong button
Flashes when you have an
incoming call.
Message Waiting indicator
(for Meridian Switchboard users only)
Flashes when there is Voice Mail.
Handset park
Used when the phone is wall-mounted.
Hang the handset on the hook if you
need to leave the phone during a call.
Store
Lets you store numbers in the onetouch and two-touch memories.
Next
Inserts a space in a number
when storing numbers in the
memory.
Dial
Dials the number shown on the
display.
Clear
Thank you for making the
right choice. You can
expect your Converse 320
to provide many years of
quality service. Please
read the instructions
carefully before use and
keep this user guide for
future reference.
Check that your
Converse 320 is
complete. When you
unpack you must have:
Recall
Used to edit numbers when
pre-dialling or when storing
numbers in the memory.
For use with switchboard services
and some BT Select Services.
Redial
Handset clip
Converse 320 phone with
telephone line cable
attached
Clock
Used to set the clock and time the
duration of a call.
Call
Return
Call
Diversion
Voice amplification
Amplifies your caller’s voice
when using the handset or
headset.
Call
Minder
Reminder
Call On
Handsfree
Allows you to make and
receive calls without lifting
the handset, leaving your
hands free.
Reminder
Call Off
Calculator button
Lift the plastic cover to remove the
label and write your phone numbers.
Screws and wall plugs for
wall mounting
Memory buttons
Adjusts the volume of your caller’s
voice.
Blank memory label
& Select Services
memory label
Shift
Headset
Secrecy button (and light)
Used in conjunction
with a headset.
Allows you to talk to someone
in the same room without
your caller being able to hear
the conversation.
Used to store and dial two-touch
memory numbers.
Call
Return
Call
Diversion
Call
Minder
Reminder
Call On
Reminder
Call Off
✓
This gives you Tone
dialling and ensures the
phone will work with all
modern digital exchanges.
If your phone does not
work, try setting the
dialling mode to P.
If you are connecting to a
switchboard, check with
your switchboard operator
or communications
manager which dialling
mode you need.
Situate your Converse 320
close enough to a phone
socket so that the cables
will reach.
Do not stand it on carpets
or other similar surfaces
that generate fibres.
1 Make sure the phone is
Your Converse 320 can be
wall-mounted. See ‘Wallmounting’.
not plugged in to the
phone socket. Open the
battery compartment
cover.
Set the time
2 Insert batteries as shown.
1 Press the Store button.
2 Press the Clock button.
Warning
Using
your
Converse 320
Emergency calls
The emergency services can
be contacted by dialling 999
or 112.
If your Converse 320 is
connected to a switchboard
or PBX, you might have to
dial another number before
999 or 112 in order to get
an outside line.
On some switchboards,
you may not be able to get
an outside line if the power
fails. Check with your
switchboard operator or
communications manager.
3 Close the lid and replace
the compartment cover.
3 Enter the current time
Plug your Converse 320
into the phone socket
using the 24-hour clock,
eg. 0 9 3 0 = 9.30am,
1 5 3 0 = 3.30pm.
4 Press the Store button.
Check your
telephone wall socket
The time is set and
displayed.
To make a call
Lift the handset off the
base and dial the number
you want. The display
shows the number dialled.
At the end of your call,
replace the handset.
You hear the dialling tone.
Using a headset
2 Dial the number you want.
3 When your call is answered,
either lift the handset or
speak in ‘handsfree’ mode.
To receive a call:
When the phone rings,
press the Handsfree button
and speak to answer the call.
To make a call using
the Dial button
Converse headsets (RJ11
jack) are available
separately from BT shops or
by calling Freefone 0800
800 150.
If you do not have a
modern-style socket, call
Freefone 0800 800 150.
P
T
TB
MODE
1 Set the dialling mode
switch on the underside of
your Converse 320.
It should be set to TB.
Your Converse 320
is now ready for
making and
receiving calls.
To make a call:
1 Press the Handsfree button.
1 Press the Handsfree
button.
To adjust the
ringer volume
dial the number you want.
The display shows the
number to be dialled.
If you make a mistake, use
the 䊴 Clear button to edit the
number you have entered.
The Next 䊳 button inserts a
space when storing names
and numbers.
2 Press the Dial button.
3 The number shown in the
There are 3 ways to make a
call on your Converse 320:
by lifting the handset, using
the Handsfree button or by
using the Dial button.
For simplicity, only the
‘handsfree’ method is used
throughout the rest of this
guide. You may still use the
other methods if you wish.
When using the handset or
a headset:
1 Press the Amplify button.
socket marked HEADSET
on the underside of the
base.
2 To make a call, press the
2 Press the Redial button.
The last number you
called is redialled.
Lifting the handset, pressing
the Handsfree button or the
Headset button again will
cancel the procedure.
To repeat-dial
a number
3 Dial the phone number.
To end the call, press the
Headset button.
To use the
Secrecy button
You can prevent your
caller from hearing you
while you talk to someone
else close by.
During a call, press the
Secrecy button.
The red Secrecy light
comes on. Your caller
cannot hear you.
To resume your
conversation, press the
Secrecy button again.
The Secrecy light goes off.
This feature works in
handset, handsfree and
headset modes.
If the number you call is
engaged, you can set your
Converse 320 to dial a
number repeatedly, saving
you from having to
continually press the
Redial button.
1 When you hear the
engaged tone, press the
Redial button.
2 Replace the handset (or
press the Handsfree or the
Headset button - depending
which mode you are in).
The display shows BUSY.
Ten seconds after the
handset is replaced, your
Converse 320 will switch to
‘handsfree’ mode and the
number is redialled.
Visual ring indicator
When you have an
incoming call, the Visual
ring indicator will flash in
time with the ringing
signal. Lift the handset to
answer the call.
button to increase or
decrease the volume of
your caller’s voice.
OFF
To change a stored number,
repeat the steps shown
above. The new number
will replace the existing
one-touch number.
The call indicator light will
flash when you have an
incoming call with all 3
settings.
To adjust the
ringer tone
Set the ringer tone switch
on the underside of your
Converse 320 to the
setting you want: R1 for a
low pitch ring or R2 for a
high pitch ring.
R1
R2
RINGER
To adjust the caller’s
speech volume
During a call, you can
make your caller’s voice
louder.
To store a one-touch
number in the memory
you want.
To dial a
one-touch number
This feature is for Meridian
switchboard users only.
eg
The number is dialled.
Your Converse 320 can
store up to 20 telephone
numbers: 10 one-touch
numbers under the
memory buttons and 10
two-touch numbers, using
the memory buttons with
the Shift button.
Stored numbers can be up
to 21 digits long and
include the ✱ and #
buttons and a pause.
Use the label to keep a
directory of each one-touch
and two-touch number.
One-touch memory buttons
6-10 (the bottom 5 buttons)
are pre-set with BT Select
Services numbers (see
‘Using Select Services’).
These can be overwritten if
you wish.
Press the Handsfree button
and press the memory
button you want.
1 Press the Store button.
The number is dialled.
To store a two-touch
number in the memory
1 Press the Store button.
2 Press the Shift button.
3 Press the Memory button
under which you want to
store the number.
eg
you want to store.
under which you want to
store the number.
eg
3 Enter the phone number
you want to store.
Store the first 21 digits as
shown previously, then
repeat the steps to store
the remaining digits under
another Memory button.
To dial a stored
number of more than
21 digits
1 Press the Handsfree button.
2 Press the Memory button
4 Enter the phone number
2 Press the Memory button
To store a number
longer than 21 digits
eg
Note
When using Handsfree:
Press the VOL + or VOL button to increase or
decrease the volume of
your caller’s voice.
2 Press the Shift button.
3 Press the Memory button
RINGER
VOLUME
Message Waiting
indicator
When you have Voice Mail
messages waiting, the
Message Waiting indicator
will flash at regular
constant intervals.
To dial a
two-touch number
1 Press the Handsfree button.
2 Press the VOL + or VOL -
HI
LOW
1 Plug the headset into the
1 Press the Store button.
The number is stored.
Set the ringer volume
switch on the underside of
your Converse 320 to the
setting you want: HI, LOW
or OFF.
Note
1 Without lifting the handset,
Note
You can make and receive
calls without lifting the
handset by pressing the
Handsfree button.
You can redial a number
up to 32 digits long.
If the number is still
engaged, your Converse
320 will wait for 45
seconds before repeating
the procedure. This will be
repeated every 45 seconds
up to a maximum of 15
times or until the call is
answered.
Headset button.
To use Handsfree
Check the
dialling mode
To redial the
last number
The display shows the
number dialled.
display is dialled in
‘handsfree’ mode.
✓
Press to dial a stored number.
Buttons M6 to M10 are preprogrammed with Select Service
codes.
Volume
The display on your
Converse 320 is powered by
3 x AAA alkaline batteries
(available separately).
✓
Switches the display to the calculator
function.
Phone number label
Install the batteries
Situating your
Converse 320
Your Converse 320 is only
designed to be operated in a
normal office or domestic
environment. It should not
be used in bathrooms or
near water.
Redials the last number called.
Repeat-dials the redial number.
Holds the handset in place
when wall-mounted.
Installing
your
Converse 320
5 Press the Store button.
The number is stored.
which contains the first 21
digits.
3 Press the Memory
button which contains the
remaining digits.
The number is dialled
automatically.
Installing
your
Converse 320
Install the batteries
The display on your
Converse 320 is powered by
3 x AAA alkaline batteries
(available separately).
This gives you Tone
dialling and ensures the
phone will work with all
modern digital exchanges.
If your phone does not
work, try setting the
dialling mode to P.
If you are connecting to a
switchboard, check with
your switchboard operator
or communications
manager which dialling
mode you need.
Situating your
Converse 320
Situate your Converse 320
close enough to a phone
socket so that the cables
will reach.
Do not stand it on carpets
or other similar surfaces
that generate fibres.
1 Make sure the phone is
Your Converse 320 can be
wall-mounted. See ‘Wallmounting’.
not plugged in to the
phone socket. Open the
battery compartment
cover.
Set the time
2 Insert batteries as shown.
1 Press the Store button.
2 Press the Clock button.
Warning
Your Converse 320 is only
designed to be operated in a
normal office or domestic
environment. It should not
be used in bathrooms or
near water.
3 Close the lid and replace
the compartment cover.
3 Enter the current time
Plug your Converse 320
into the phone socket
using the 24-hour clock,
eg. 0 9 3 0 = 9.30am,
1 5 3 0 = 3.30pm.
4 Press the Store button.
Check your
telephone wall socket
The time is set and
displayed.
Check the
dialling mode
If you do not have a
modern-style socket, call
Freefone 0800 800 150.
P
T
TB
MODE
1 Set the dialling mode
switch on the underside of
your Converse 320.
It should be set to TB.
Your Converse 320
is now ready for
making and
receiving calls.
Using
your
Converse 320
Emergency calls
The emergency services can
be contacted by dialling 999
or 112.
If your Converse 320 is
connected to a switchboard
or PBX, you might have to
dial another number before
999 or 112 in order to get
an outside line.
On some switchboards,
you may not be able to get
an outside line if the power
fails. Check with your
switchboard operator or
communications manager.
To make a call
Lift the handset off the
base and dial the number
you want. The display
shows the number dialled.
At the end of your call,
replace the handset.
You hear the dialling tone.
Using a headset
2 Dial the number you want.
The display shows the
number dialled.
3 When your call is answered,
either lift the handset or
speak in ‘handsfree’ mode.
To receive a call:
When the phone rings,
press the Handsfree button
and speak to answer the call.
To make a call using
the Dial button
Converse headsets (RJ11
jack) are available
separately from BT shops or
by calling Freefone 0800
800 150.
1 Plug the headset into the
socket marked HEADSET
on the underside of the
base.
2 To make a call, press the
Headset button.
1 Without lifting the handset,
dial the number you want.
The display shows the
number to be dialled.
If you make a mistake, use
the 䊴 Clear button to edit the
number you have entered.
The Next 䊳 button inserts a
space when storing names
and numbers.
2 Press the Dial button.
3 The number shown in the
3 Dial the phone number.
To end the call, press the
Headset button.
To use the
Secrecy button
You can prevent your
caller from hearing you
while you talk to someone
else close by.
During a call, press the
Secrecy button.
display is dialled in
‘handsfree’ mode.
To use Handsfree
Note
You can make and receive
calls without lifting the
handset by pressing the
Handsfree button.
To make a call:
1 Press the Handsfree button.
There are 3 ways to make a
call on your Converse 320:
by lifting the handset, using
the Handsfree button or by
using the Dial button.
For simplicity, only the
‘handsfree’ method is used
throughout the rest of this
guide. You may still use the
other methods if you wish.
The red Secrecy light
comes on. Your caller
cannot hear you.
To resume your
conversation, press the
Secrecy button again.
The Secrecy light goes off.
To redial the
last number
You can redial a number
up to 32 digits long.
1 Press the Handsfree
button.
If the number is still
engaged, your Converse
320 will wait for 45
seconds before repeating
the procedure. This will be
repeated every 45 seconds
up to a maximum of 15
times or until the call is
answered.
To adjust the
ringer volume
Set the ringer volume
switch on the underside of
your Converse 320 to the
setting you want: HI, LOW
or OFF.
HI
LOW
Note
2 Press the Redial button.
The last number you
called is redialled.
To repeat-dial
a number
This feature works in
handset, handsfree and
headset modes.
If the number you call is
engaged, you can set your
Converse 320 to dial a
number repeatedly, saving
you from having to
continually press the
Redial button.
1 When you hear the
engaged tone, press the
Redial button.
2 Replace the handset (or
press the Handsfree or the
Headset button - depending
which mode you are in).
The display shows BUSY.
Ten seconds after the
handset is replaced, your
Converse 320 will switch to
‘handsfree’ mode and the
number is redialled.
Lifting the handset, pressing
the Handsfree button or the
Headset button again will
cancel the procedure.
Visual ring indicator
When you have an
incoming call, the Visual
ring indicator will flash in
time with the ringing
signal. Lift the handset to
answer the call.
OFF
RINGER
VOLUME
The call indicator light will
flash when you have an
incoming call with all 3
settings.
To adjust the
ringer tone
Set the ringer tone switch
on the underside of your
Converse 320 to the
setting you want: R1 for a
low pitch ring or R2 for a
high pitch ring.
R1
Message Waiting
indicator
R2
RINGER
When you have Voice Mail
messages waiting, the
Message Waiting indicator
will flash at regular
constant intervals.
To adjust the caller’s
speech volume
During a call, you can
make your caller’s voice
louder.
Note
This feature is for Meridian
switchboard users only.
When using Handsfree:
Press the VOL + or VOL button to increase or
decrease the volume of
your caller’s voice.
When using the handset or
a headset:
1 Press the Amplify button.
1 Press the Store button.
To dial a
two-touch number
The number is stored.
1 Press the Handsfree button.
2 Press the VOL + or VOL -
button to increase or
decrease the volume of
your caller’s voice.
To change a stored number,
repeat the steps shown
above. The new number
will replace the existing
one-touch number.
2 Press the Shift button.
3 Press the Memory button
To store a one-touch
number in the memory
you want.
To dial a
one-touch number
eg
The number is dialled.
Your Converse 320 can
store up to 20 telephone
numbers: 10 one-touch
numbers under the
memory buttons and 10
two-touch numbers, using
the memory buttons with
the Shift button.
Stored numbers can be up
to 21 digits long and
include the ✱ and #
buttons and a pause.
Use the label to keep a
directory of each one-touch
and two-touch number.
One-touch memory buttons
6-10 (the bottom 5 buttons)
are pre-set with BT Select
Services numbers (see
‘Using Select Services’).
These can be overwritten if
you wish.
1 Press the Store button.
Press the Handsfree button
and press the memory
button you want.
eg
The number is dialled.
To store a two-touch
number in the memory
1 Press the Store button.
2 Press the Shift button.
3 Press the Memory button
under which you want to
store the number.
eg
you want to store.
under which you want to
store the number.
eg
3 Enter the phone number
you want to store.
Store the first 21 digits as
shown previously, then
repeat the steps to store
the remaining digits under
another Memory button.
To dial a stored
number of more than
21 digits
1 Press the Handsfree button.
2 Press the Memory button
4 Enter the phone number
2 Press the Memory button
To store a number
longer than 21 digits
5 Press the Store button.
The number is stored.
which contains the first 21
digits.
3 Press the Memory
button which contains the
remaining digits.
The number is dialled
automatically.
To store a pause in
the number
A pause is sometimes
required with switchboards and network
services.
A pause simply gives the
switchboard a few seconds
to pick up the outside line
before dialling. Using the
Redial button, you can
insert a pause in numbers
stored in the memory.
Using the calculator
Press the Calculator button.
The display will change to
the calculator function.
Use the numbers and
calculator functions on the
memory buttons as you
would a conventional
handheld calculator.
Use the # button to enter a
decimal point.
Repeat the steps for
storing a number in the
memory but press the
Redial button where you
want to add a pause within
the number.
To set the call timer
Press the Calculator button
at any time to return the
display back to normal.
Recall button
1 You can time each call.
2 During a call press the
Clock button. This displays
the time of the previous
call.
Press the Clock button
again to start the timer.
You can stop the time by
pressing the Clock button
once more.
3 When you replace the
handset or press the
Handsfree button to end
the call, the display shows
the final duration of the
call for a few seconds
before returning to the
normal clock setting.
The Recall button is for use
with switchboard services
and some BT Select
Services.
Memory back-up
If you unplug your
Converse 320 from the
telephone socket and it
has fully charged batteries,
it will keep all the numbers
you have stored in the
memory. However, if you
unplug your Converse 320
and your batteries are
totally discharged,
numbers stored in the
memory will be maintained
for about 5 minutes only.
Pre-programmed BT Select
Services numbers will not
be affected.
When your batteries are
within about two weeks of
total exhaustion, BATT LOW
will appear in the display.
If you do not replace the
batteries and they become
totally discharged your
Converse 320 will not display
anything on the screen.
Using BT
Select
Services
Call Return
Call Return tells you the
number of the last person
who called you and the
time and date the call was
received.
4 Press the # button and
listen for confirmation of
your instructions.
5 Press the Handsfree button.
1 Press the Handsfree button.
Note
A switchboard can provide
a similar range of functions
to BT Select Services. If
your Converse 320 is
connected to a switchboard,
you can simply use it as a
normal extension.
Your Converse 320 gives
you easy access to a range
of BT Select Services.
Five of the one-touch
buttons have been pre-set
with phone numbers for
the following services:
Call Minder
2 Press the Call Return button.
Call
Return
The Call Return
information is announced.
Call Diversion
You can use your Converse
320 to request the
network to divert incoming
calls to another number.
Call Minder gives you an
answering service that
takes messages when you
do not answer your phone
or if you are already on
the line.
Details on how to use
Call Minder are provided
when you subscribe to the
service.
To ring your Call Minder
service
Service
Code
You can choose to divert:
Call Return
(No charge)
1471
1 Press the Handsfree button.
Set Call Diversion
Cancel Call Diversion
(Quarterly subscription)
✱21✱
#21#
- all calls
- calls that you do not
answer within 5 rings
2 Press the Call Minder
Call Minder
(Quarterly subscription)
1571
- calls when your line
is already engaged.
Reminder Call on
(Pay per call)
✱55✱
Reminder Call off
#55#
button.
Call
Minder
You can replace the pre-set
numbers with your own
numbers, if you wish.
Simply follow the steps
shown in ‘To store a onetouch number’.
If you are not connected to
the BT network, some of
the services may not be
available.
To switch Call Diversion
on and off
3 When Call Minder
1 Press the Handsfree button.
2 Press the Call Diversion
answers, follow the voice
prompts to play back, save,
delete and skip forward or
backward through your
messages.
button.
Call
Diversion
3 Enter the number to which
you would like your calls
diverted.
Reminder Call
You can turn your
Converse 320 into a
24-hour alarm clock that
rings you back at the exact
time you specify.
To set a
Reminder Call
Other services
Three Way Calling
Lets you speak to 2 other
callers at the same time.
1 Press the Handsfree button.
Charge Advice
Instantly tells you the
exact cost of your last call.
2 Press the Reminder Call On
button.
Reminder
Call On
3 Enter the time you want to
be called back, using the
24-hour clock, e.g. 1 6 3 0
books a Reminder Call at
4.30 pm.
4 Press # and listen for
confirmation.
5 Press the Handsfree button.
To cancel a
Reminder Call
1 Press the Handsfree
button.
2 Press the Reminder Call Off
button.
Reminder
Call Off
Call Waiting
During a call, a discreet
‘beep’ lets you know
another person is trying to
get through. You can put
your original caller ‘on
hold’ and switch to the
new caller.
For information on these
and many other valuable
services, call BT on 152.
If you are not connected to
the BT network, ask your
Telecom supplier for
information about their
services.
To re-set BT Select
Services buttons
If you have stored your own
numbers over the BT Select
Services one-touch buttons,
you can re-set them to the
original BT numbers.
1 Press the Store button.
Wallmounting
Your Converse 320 can be
wall-mounted using the
screws and wall plugs
provided.
1 Unclip the stand on the
back of the Converse 320.
2 Drill 2 holes in the wall
61mm vertically apart
using a 5.5mm drill bit.
WALL PLUG
WALL
SCREW
83mm
3 Insert the wall plugs if
necessary, then insert the
screws leaving about 5mm
protruding from the wall on
which to hang the phone.
4 Rotate the handset clip
180˚ so that it protrudes
upward. This holds the
handset in place when
wall-mounted.
2 Press the Memory button
you want to re-set.
3 Listen for confirmation.
Call
Minder
4 Press the Handsfree button.
3 Press the Store button.
eg
For further instructions, see
the Select Services User
Guide, supplied when you
subscribe to the services of
your choice.
5 Hang the holes on the
back of the phone over the
screwheads and gently pull
the phone downward to
make sure it is securely in
place.
6 Hang the handset on the
handset clip.
Technical
information
Environment
Your Converse 320 should be
kept free of dust, moisture and
high temperatures.
Wipe the casing clean with a
damp, not wet, cloth. Do not
use spray or abrasive cleaners
as damage to the internal
components or polished
surfaces could result.
How many phones
can you have? (REN)
All items of telephone
equipment have a Ringer
Equivalence Number (REN),
which is used to calculate the
number of items which may be
connected to any one
telephone line. Your Converse
320 has a REN of 1. A total
REN of 4 is allowed. If the total
REN of 4 is exceeded, the
telephones may not ring.
With different telephone types
there is no guarantee of
ringing, even when the REN is
less than 4.
Connection information
Your Converse 320 may be
connected to public networks
in the United Kingdom.
It may also be connected to
compatible switchboards. If in
doubt, your switchboard
supplier or maintainer should
be able to offer help. Advice
on connection to BT switching
systems can be obtained by
dialling Freefone 0800 800
154.
It can be connected to
Meridian systems with
Message Waiting.
The Message Waiting
Indicator responds to the
series of line reversals output
by the Meridian.
If you do not have a
compatible switchboard, it
cannot be guaranteed that
your Converse 320 will
operate correctly under all
possible conditions of
connection.
Guarantee
If you own your Converse 320
under BT’s guarantee, BT
guarantees the product for one
year provided that:
The goods have only been
used for their intended
purpose and have not been
subjected to misuse, or been
wilfully or accidentally
damaged.
The goods have not been
tampered with or repaired by
anyone other than BT, its staff
or agents. If a fault does occur
in this product, and you
bought the unit yourself,
provided that you return it to
the place of purchase and
produce your receipt, it will
either be repaired or replaced
free of charge.
The terms and conditions of
this guarantee do not affect
your statutory rights.
If you own your Converse 320
outside guarantee:
If your Converse 320 needs
repair after the guarantee
period has ended, it must be
repaired so as to remain
compliant with the approval
requirements for connection to
the telephone network.
We recommend that you
contact BT on Freefone 0800
800 150 or visit your nearest
BT shop and you will be
informed of our recommended
repair agents.
Offices in Europe, North America,
Japan and Asia Pacific.
The Telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 1998.
Registered Office: 81 Newgate Street,
London EC1A 7AJ.
Registered in England No. 1800000.
Printed in Malaysia. Issue No.1 (01/99). 6
Designed by The Art & Design Partnership Ltd.
CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)
APPROVED for connection to
telecommunication systems specified
in the instructions for use subject to
the conditions set out in them