BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 User Guide BT CONVERSE 425 This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom. BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Please open this page for an ‘At a glance’ guide to your BT Converse 425. BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 At a glance Display Call indicator light Shows 24 hour clock, battery low indicator, phone numbers, and names. Handset park When the phone is wall mounted you can hang the handset here if you need to leave the phone during a call. Message Waiting indicator (for compatible switchboard users only). Flashes when there is Voice Mail. BT Converse 425 Next Call timer Used to time the duration of a call. Inserts a space in a number when storing numbers in the memory. Recall For use with a switchboard/PBX, e.g. to transfer calls and some BT Calling Features. Clear Used to edit numbers when pre-dialling or when storing or editing numbers in the memory. Redial Redials the last number. Repeat dials a number when the line is engaged. Also lets you enter a Pause in a stored number. Handset hook Rotates to hold the handset in place when wall mounted. Volume Calculator button Used with the Navigator wheel to adjust the volume of the dial tone and your caller’s voice. Switches the calculator on and off. Navigator Wheel Quick access to the directory. Adjusts the volume of the caller’s voice. Displays range of calculator functions. Secrecy button (and light) Allows you to talk to someone in the same room without your caller being able to hear the conversation. (Tick Button) Select Dials telephone numbers displayed on the screen. Also confirms options displayed on the screen in the directory and used to store entries in the directory and selects calculator functions. Handsfree button (and light) Allows you to talk to callers without lifting the handset. Directory Hearing aid compatible Your Converse handset is hearing aid compatible. 1 Flashes to indicate you have an incoming call. Headset (and light) button Used when there is a headset connected. 2 Lets you store up to 75 names and numbers including pre-set BT Calling Features:1471 Call Return, Call Diversion, Reminder Call and 1571 – Call Minder/ BT Answer. BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 In this guide At a glance 1 Introduction 4 Unpacking your Converse 425 For your records Safety information 4 4 4 Setting up 5 Using the telephone 7 Secrecy Last number redial Handsfree talking Directory Using the calculator Data port 8 8 9 10 13 14 Using BT Calling Features 1471 Call Return Call Diversion 1571 – Call Minder/BT Answer Reminder Call Other services General information Guarantee Technical information Switchboard compatibility R&TTE Directive 15 15 16 16 17 17 18 18 19 19 19 Wall-mounting 20 Index 21 Hints and tips boxes In this user guide, we’ve included helpful tips and important notes. They are shown in boxes like this. 3 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Introduction Your Converse 425 has been designed for ease of use and made to the high standards set by BT. Please read the instructions carefully before use and keep this User Guide for future reference. For your records Date of purchase: Unpacking your Converse 425 Place of purchase: Serial number If anything is missing, please contact your place of purchase immediately. (on the underside of the base unit): Purchase price: BT Converse 425 INTRODUCTION Converse 425 telephone with telephone line attached. For guarantee purposes, proof of purchase is required, so please keep your receipt. Screws, wall plugs and plinth for wall-mounting. 3 x AAA batteries Safety information General Simply clean your Converse 425 with a damp (not wet) cloth, or an antistatic wipe. Never use household polish as this may damage the product. Never use a dry cloth as this may cause static shock. Do not open the Converse 425. This could expose you to high voltages or other risks. Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals. 4 Environmental Do not expose to direct sunlight. We recommend that you do not place the product on antique/veneered wood to avoid damage. Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing free flow of air over its surfaces. Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as in bathrooms. Do not expose your product to fire, explosive or other hazardous conditions. BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Setting up Plan the location Situate your Converse 425 close enough to a phone socket so that the line cord will reach. Your Converse 425 can be wall-mounted. See ‘Wall-mounting’, on page 20. Note When your batteries are within about two weeks of total exhaustion, BATT LOW will appear in the display. If you do not replace the batteries and they become totally discharged your Converse 425 will not display anything on the screen. 1 Install the batteries SETTING UP The display on your Converse 425 is powered by 3 x AAA alkaline batteries. 2 Plug your Converse 425 into the phone socket Make sure the phone is not plugged into the phone socket. Open the battery compartment cover. Insert batteries as shown. + - - + + - 3 Check the dialling mode Your Converse 425 should be pre-set to T-TB which gives you TONE dialling. This ensures the phone will work with all modern digital exchanges. Close the lid and replace the compartment cover. If your phone does not work when you dial a number, try setting the dialling mode to T or P. 5 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 4 Set the time Press and hold the Clock button until the display shows TIME. Release the Clock button. Display shows 00-00. Enter the current time using the 24 hour clock, eg. 0 9 3 0 = 9.30am, 1 5 3 0 = 3.30pm. Press the ✔ button. The time is set and displayed. SETTING UP Your Converse 425 is now ready for use. 6 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Using the telephone To make a call To end a call Lift the handset off the base and wait for the dial tone. Dial the telephone number. The display will show the number dialled. Or Preparatory dialling. Note If you make a mistake, use the Clear button to delete the last digit you have entered. To receive a call When the telephone rings, the Call indicator light will flash to indicate that there is an incoming call. Simply pick up the handset. USING Without lifting the handset, dial the telephone number you want. The number is displayed. Replace the handset. Hearing Aid Compatibility As this telephone is fitted with an Inductive Coupler, Hearing Aid wearers may benefit from switching their hearing aid to the middle T position and holding the earpiece up to the aid, not their ear. Press the ✔ button. The displayed number is dialled in ‘handsfree’ mode. Note There are three ways to make a call on your Converse 425: by lifting the handset, using the Handsfree button or by using the ✔ button. 7 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 To set the call timer You can time the duration of each call. During a call, press the Clock button. The time of the previous call will be displayed. Press the Clock button again to start the timer. You can stop the time by pressing the Clock button once more. USING When you replace the handset or press the Handsfree button to end the call, the display shows the final duration of the call for a few seconds before returning to the normal clock setting. Using a headset Note Converse headsets (RJ11 jack) are available separately from BT shops or by calling 0870 240 5522. When on a call you can talk to someone in the same room, without your caller hearing. To switch Secrecy on and off During a call, press and release the Secrecy button. The red Secrecy light will come on. Your caller cannot hear you. To resume your conversation, press and release the Secrecy button again. The Secrecy light will go off. Last number redial Your Converse 425 stores the last number called which enables quick and easy redialling. A redial number can be no longer than 32 digits. To redial the last number called Plug the headset into the socket marked HEADSET on the underside of the base. Press the Handsfree button. To make a call, press the Headset button. The last number you called is redialled. Dial the telephone number. To end the call, press the Headset button. 8 Secrecy Press the Redial button. BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 To repeat dial a number Note This feature works in handset, handsfree and headset modes. If the number you call is engaged, you can set your Converse 425 to dial a number repeatedly, saving you from continually having to press the Redial button. When you hear the engaged tone, press the Redial button and replace the handset (or press the Handsfree button). Note To cancel repeat dial before your call is answered, lift the handset or press the Handsfree button or press the Headset button. Handsfree talking The handsfree feature allows you to make and receive calls without lifting the handset. To make a handsfree call Press the Handsfree button. You will hear the dial tone. 10 seconds after the handset is replaced, your Converse 425 automatically picks up the line, switches on the loudspeaker and redials the number. Dial the telephone number. The number will be shown on the display. If it is still engaged, you need do nothing, your phone will wait for 45 seconds before repeating the procedure. This will be repeated every 45 seconds up to a maximum of 15 times or until the call is answered. When your call is answered, you can speak to your caller by pressing Handsfree or lift the handset or press the Headset button and speak. USING The display shows BUSY. When your call is answered you can either speak in handsfree mode or pick up the handset if you wish to speak to your caller privately. To receive a call in handsfree mode When the phone rings, press the Handsfree button and speak to answer the call. 9 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Message Waiting indicator When you have Voice Mail messages, the Message Waiting indicator flashes at regular intervals. Note This feature works with compatible switchboards only. To adjust the ringer volume There are 3 volume settings to choose from: HI, LOW or OFF. USING HI LOW OFF RINGER VOLUME Use the ringer volume switch on the underside of your Converse 425 to set the volume you want: HI, LOW or OFF. Note The call indicator light will flash regardless of the ringer setting chosen. To adjust your caller’s speech volume During a call, you can adjust the volume of your caller’s voice. Press the Volume button. The display shows VOLUME and the current volume level. Turn the Navigator Wheel clockwise to increase the volume or anti-clockwise to decrease it. Directory You can store 75 names and numbers in the directory. Please note that stored numbers can be no longer than 21 digits. You can use the Navigator Wheel – or the keypad – to enter names and numbers. The Navigator Wheel also lets you scroll quickly through stored names and numbers. Directory entries are automatically stored in alphabetical order. Numbers without attached names are stored at the beginning of the list. To adjust the ringer tone Note The ringer tone can be set to High or Low. R1 R2 RINGER 10 Use the ringer tone switch on the underside of your Converse 425 to set the ringer tone you want: R1 for LOW or R2 for HIGH. The directory is pre-programmed with some BT Calling Features numbers (see ‘Using BT Calling Features’ on page 15). These can be overwritten if you wish. BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 To store a name and number in the directory Press and hold the Directory button. Display shows STORE and EDIT. STORE will be flashing. Release the Directory button. Press the ✔ button. Display shows the number of entries stored in the directory, followed by ENTER NUMBER. Note If you try to add a new entry and the directory is full, the display shows MEMORY FULL. Enter the number you want using the keypad. Alternatively, turn the Navigator Wheel until the digit you want is displayed then press the ✔ button. Repeat this step until the full telephone number is entered. Press and hold the ✔ button until the display shows ENTER NAME. Enter the letters you want using the keypad. Alternatively, turn the Navigator Wheel to display the letter required then press the ✔ button. Note You can stop during any set of steps and return to standby by lifting the handset or pressing the Handsfree button. You can now enter another name and number. To edit an entry in the directory Press and hold the Directory button. Display shows STORE and EDIT. USING To continue, follow steps shown in ‘To edit an entry in the directory’ or ‘To delete an entry in the directory’. Press and hold the ✔ button until the display shows STORE and EDIT. Release the Directory button. Turn the Navigator Wheel so that EDIT is flashing. Press the ✔ button. Turn the Navigator Wheel to display the entry you want to change. Press the ✔ button. The cursor flashes under the first digit of the number. If you need to move the cursor, either press the ✔ button or the Next button to go forward or the Clear button to delete a digit. 11 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Enter the new digit above the flashing cursor using the keypad or by turning the Navigator Wheel. Press the ✔ button. When you have finished changing the number press and hold the ✔ button until the display shows the cursor flashing under the first letter of the name. Enter the new letter above the flashing cursor using the keypad or by turning the Navigator Wheel. Press the ✔ button. USING When you have finished changing the name press and hold the ✔ button until the display returns to STORE and EDIT. You can now change another entry. To view and dial a number from the directory You can view all the names and numbers stored in your directory Press the Directory button (your handset does not need to be in the cradle). Turn the Navigator Wheel to display the entries. Or Press the alphabet letters on the keypad to go directly to an entry, i.e. press the 2 button 3 times to display entries beginning with C. Press the ✔ button when the number you want is displayed. The phone switches to handsfree and dials the number. To delete an entry from the directory Press the Directory button to view your entries. Select the entry you want to delete and press the Clear button twice. 12 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 To store a pause in a stored number A pause is sometimes required with some switchboards and Network Services. A pause simply gives the switchboard a few seconds to pick up the outside line before dialling. Using the Redial button, you can insert a pause when you store a number in the directory. Using the calculator Your Converse 425 provides all the basic calculator functions – addition, subtraction, multiplication, division and percentages as well as Memory Recall. Press the Calculator button. The display changes to the calculator function. Enter the number you want, i.e. 123. Turn the Navigator Wheel to display the function, i.e. + . Press the ✔ button. Enter the second number, i.e. 74. Turn the Navigator Wheel to display the function =. Press the ✔ button. Display shows the result 197. USING Repeat the steps for storing a number in the directory but press the Redial button where you want to add a pause within the number. To use the calculator To clear a calculation Turn the Navigator Wheel to display AC. Press the ✔ button. +, --, X, /, =, %, AC, M-, M+ and MRC. If the phone rings while you are using the calculator function, simply lift the receiver or press the Handsfree button as normal. Note that information entered in calculator mode will be lost. To switch off the calculator Press the Calculator button. The calculator will also switch off automatically if no button is pressed for 1 minute. 13 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Note If your Converse 425 is connected to a switchboard, you must first switch off the calculator before transferring a call. To use the MRC function Your calculator provides a Memory Recall (MRC) function. This enables you to put calculations in the memory while you make other calculations, and then add them together or subtract one from the other. For example: USING Press the Calculator button. The display changes to the calculator function. Enter the number you want, i.e. 50. Turn the Navigator Wheel to display the function M+. Press the ✔ button. Enter the second number, i.e. 20. Navigator Wheel still displays the function M+. Press the ✔ button. Turn the Navigator Wheel to MRC. Recall button The Recall button is for use with switchboard services, e.g. to transfer calls and some BT Calling Features. Five minutes memory back-up If you unplug your Converse 425 from the telephone socket and it has fully charged batteries, it will keep all the numbers you have stored in the memory. However, if you unplug your Converse 425 and your batteries are totally discharged, numbers stored in the memory will be maintained for about 5 minutes. Pre-programmed BT Calling Features numbers will not be affected. Data Port A socket has been provided on the telephone stand to allow easy connection of another product (typically a modem or Caller Display unit). Plug the other product into the socket marked DATA as shown below. Data port Press the ✔ button. Display shows the total on memory 70. 14 DATA LINE BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Using BT Calling Features 1471 Call Return Note A switchboard can provide a similar range of functions to BT Calling Features. If your Converse 425 is connected to a switchboard, you can simply use it as a normal extension. To access 1471 Press the Handsfree button or lift the handset. Press the Directory button. Service Code 1471 – Call Return (No charge) 1471 Turn the Navigator Wheel to select 1471 CALL RETURN. Set Divert Cancel Divert (Quarterly subscription) ✱21✱ #21# Press the ✔ button to dial the number. 1571 – Call Minder/BT Answer 1571 (Quarterly subscription/No Charge) Reminder Call on (Pay per call) ✱55✱ Reminder Call off #55# CALLING FEATURES Your Converse 425 gives you easy access to the following range of BT Calling Features. Six of the Directory entries have been pre-programmed. Call Return tells you the number of the last person who called you and the time and date the call was received. The 1471 CALL RETURN information is announced. You can replace the pre-set numbers with your own numbers, if you wish. Simply follow the steps shown in ‘To edit an entry in the directory’, on page 11. 15 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Call Diversion You can use your Converse 425 to request the network to divert incoming calls to another number. To switch Call Diversion on Press the Handsfree button or lift the handset. Press the Directory button. Turn the Navigator Wheel to select ✱21✱ DIVERT ON. 1571 – Call Minder/ BT Answer 1571 allows you access to network based answering services that take calls when you do not answer your phone or if you are already on the line. These services may provide personalised greetings and/or the time and date of each message. You can access messages from any phone with a touchtone keypad. Details on how to use these services are provided when you subscribe. CALLING FEATURES Press the ✔ button to dial the number. Enter the number to which you would like your calls diverted. Press the # button and listen for confirmation of your instructions. To switch Call Diversion off Press the Handsfree button or lift the handset. Press the Directory button. Turn the Navigator Wheel to select #21# DIVERT OFF. Press the ✔ button to dial the number. Listen to the confirmation announcement of your instructions. 16 To ring your 1571 service Press the Handsfree button. Press the Directory button. Turn the Navigator Wheel to select 1571 CALL MINDER. Press the ✔ button to dial the number. Follow the voice prompts to play back, save, delete and skip forward through your messages. BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Reminder Call You can turn your Converse 425 into a 24-hour alarm clock that rings you back at the exact time you specify. To set a Reminder Call Press the Handsfree button or lift the handset. Press the Directory button. Turn the Navigator Wheel to select ✱55✱ REMINDER SET. Press the ✔ button to dial the number. Press the # button and listen for confirmation. Three Way Calling Lets you speak to 2 other callers at the same time. Charge Advice Instantly tells you the cost of your last call. Call Waiting During a call, a discreet ‘beep’ lets you know another person is trying to get through. You can put your original caller ‘on hold’ and switch to the new caller. Note For information on these and many other valuable services, call BT on 152. If you are not connected to the BT Network, ask your Network Provider for information about their services. CALLING FEATURES Enter the time you want to be called back, using the 24-hour clock, e.g. 1 6 3 0 books a Reminder Call at 4.30 pm. Other services Press the Handsfree button. To cancel a Reminder Call Press the Handsfree button or lift the handset. Press the Directory button. Turn the Navigator Wheel to select #55# REMINDER OFF. Press the ✔ button to dial the number. To re-set BT Calling Features buttons If you have stored your own numbers over BT Calling Features you can re-set them to the original BT numbers. Follow the steps in ‘To edit an entry in the directory’ and re-enter the Calling Features Codes see page 11. Listen for confirmation. 17 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 General information GENERAL INFORMATION Guarantee Your Converse 425 is guaranteed for a period of 12 months from the date of purchase. In the unlikely event of a defect occurring, please return the product, with the receipt, to the place of purchase. Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the Converse 425, or any component thereof, which is identified as faulty or below standard, or fails as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product. Outside of the 12 month guarantee period: The conditions of this guarantee are: • The guarantee shall only apply to defects that occur within the 12 month guarantee period. • Proof of purchase is provided. • The equipment is returned to the point of purchase. • This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than by approved agents. • This guarantee does not affect your statutory rights. 18 Within the 12 month guarantee period: If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We recommend that you contact BT’s approved repair agent, TecLogic on 01672 564444 or a local qualified repairer. If you have to return your Converse 425 Pack the unit securely, preferably in the original packaging. All parts must be returned. We cannot take responsibility for goods damaged in transit. BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Technical information BT Accessories and Replacement Items How many telephones can you have? All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Converse 425 has a REN of 1.5. A total REN of 4 is allowed, if the total REN of 4 is exceeded, the telephones may not ring. With different telephone types there is no guarantee of ringing, even when the REN is less than 4. For a full range of accessories and replacement items for BT products please call 0870 240 5522, or visit: GENERAL INFORMATION Switchboard compatibility This product is intended for use within the UK for connection to the public telephone network and compatible switchboards, which support tone or pulse dialling with earth or time break recall. If in doubt please consult your service provider. R&TTE Directive Hereby, TMX, declares that this Converse 425 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The Declaration of Conformance for the Converse 425 is available from TMX, Alpha Business Park, 28 White House Road, Ipswich, IP1 5LT. 19 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Wall-mounting Before you wall-mount your Converse 425 check that: • you are not drilling into any hidden wiring • you do not need the facility of the data port. WALL-MOUNTING 1 Unplug and remove the telephone line cord from the socket on the stand. DATA 20 Wall plug Wall Screw 60mm 6 Insert the wall plugs if necessary, then insert the screws leaving about 8mm protruding from the wall on which to hang the phone. 7 Rotate the handset clip 180˚ so that it protrudes upward. This holds the handset in place when wall-mounted. 8 Hang the holes on the back of the phone over the screwheads and gently pull the phone downward to make sure it is securely in place. 9 Hang the handset on the handset clip. LINE 2 Unclip the line plug from the telephone base. 3 Unclip the stand from the base of the telephone and remove the stand. 4 Drill two holes in the wall 60mm vertically apart using an 8mm drill bit. Reconnect the telephone line to the line socket on the base of the phone. If you need to leave the phone whilst on a call you can hang the handset on the park at the top right hand corner of the product. 60mm 5 Note BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Index At a glance 1 Batteries 5 5 5 install low warning Data port Dialling mode Directory delete entry dial entry edit entry store name and number store a pause view entry 13 16 16 15 8 Guarantee Handsfree Headset Hearing aid compatibility 9 8 7 Making calls Memory back-up Message waiting indicator 7 14 10 Phone socket 15 16 16 17 17 17 7 9 7 7 8 8 14 5 10 12 12 11 11 13 12 18 18 Preparatory dialling Recall button Receiving calls Redial last number repeat dial Reminder call Ringer tone Ringer volume Safety information Secrecy Setting up Switchboard compatibility Technical information Time – set 5 7 14 7 8 8 9 17 10 10 INDEX Calculator Call Diversion Call Minder/BT Answer Call Return Call timer Calling Features 1471 – Call Return 1571 – Call Minder/BT Answer Call Diversion Other Services Reminder Call reset buttons Calls end handsfree make receive redial secrecy General information 4 8 5 19 19 6 Volume caller’s speech ringer Wall-mounting 10 10 20 21 BT Converse 425 ~ Issue 3 ~ 2nd Edition ~ 23rd July ’03 ~ 5528 Visit us at www.bt.com Ofﬁces worldwide The telecommunications services described in this publication are subject to availability and may be modiﬁed from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2003. Registered Ofﬁce: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT Converse 425 Issue 3 (07/03) 2 Designed and produced by The Art & Design Partnership Ltd.