BT 450 Answering Machine User Manual

BT Verve 450
User Guide
Welcome…
to your BT Verve 450 Digital Cordless
Telephone Answering Machine
• Ultra slim handset.
• Answering machine with up to 15 minutes digital recording time
and helpful voice prompts.
• 200 Name and number phonebook to store all your contact numbers
for easy dialling.
• Store a directory entry then copy it – or the entire phonebook –
to another BT Verve 450 handset.
• Send and receive text messages.1
• Quick access to a range of BT Services including directory enquiries
and call divert.
• Caller Display lets you see who’s calling and your phone stores details
of the last 20 callers in a Calls list.2
• Register up to 5 handsets to the base without the need for
additional wiring.
• Digital call quality with a range of up to 300 metres outdoors and
up to 50 metres indoors (in ideal conditions).
1 You must subscribe to your network provider’s Caller Display Service for text messaging to
work and you must not withhold your telephone number. A quarterly fee may be payable.
Some other network provider lines may not be compatible with this text messaging service.
2 You must subscribe to your network provider’s Caller Display or Call Waiting service for these
features to work. A quarterly fee may be payable.
Please note that this equipment is not designed for making emergency telephone calls when
the power fails. Alternative arrangements should be made for access to emergency services.
Section
This User Guide provides you with all
the information you need to get the
most from your phone.
Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages.
Need help?
If you have any problems setting up or using your
BT Verve 450 please call the Helpline on 0800 218 2182*
or email bt.helpdesk@vtecheurope.com
Alternatively, you may find the answer in the ‘Help’ section
at the back of this guide.
IMPORTANT
Only use the telephone line cord supplied.
* Calls made from within the UK mainland network are free.
Mobile and International call costs may vary.
Got everything?
• BT Verve 450 handset
• BT Verve 450 base
• 1 x NiMH rechargeable battery
(pre-installed)
• Mains power adaptor (item code
040367 for black product / item
code 045028 for white product)
• Telephone line cord
If you have purchased a
BT Verve 450 multiple pack
you will also have the following
items for each handset:
• BT Verve 450 additional handset
• BT Verve 450 charger
• 1 x NiMH rechargeable battery
(pre-installed)
• Small mains power adaptor for
charger (item code 040368 for
black product / item code
042169 for white product)
4
In this guide
Getting started
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up for multiple packs . . . . . . . . . . . . 9
Set date and time manually. . . . . . . . . . . . . . 10
Getting to know your phone
Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 11
Handset display / display icons . . . . . . . . . . . 12
Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Navigating the menus . . . . . . . . . . . . . . . . . . 14
Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the phone
Switching the handset on or off . . . . . . . . . . 16
Make an external call . . . . . . . . . . . . . . . . . . . 16
Preparatory dialling . . . . . . . . . . . . . . . . . . . . 16
End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Receive a call . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Earpiece / handsfree volume. . . . . . . . . . . . . 18
Secrecy (mute) . . . . . . . . . . . . . . . . . . . . . . . . 18
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Make a handsfree call . . . . . . . . . . . . . . . . . . 18
Answer a call handsfree . . . . . . . . . . . . . . . . . 19
Switch to handsfree during a call . . . . . . . . . 19
Redial the last number called . . . . . . . . . . . . 19
Redial a number from the redial list . . . . . . . 20
Save a number from the redial list
to the directory . . . . . . . . . . . . . . . . . . . . . . . 20
Delete a redial number . . . . . . . . . . . . . . . . . 20
Delete all redial numbers . . . . . . . . . . . . . . . 21
Keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Find handset (paging) . . . . . . . . . . . . . . . . . . 22
Message & Call inbox . . . . . . . . . . . . . . . . . . . 22
Directory
Store a name and number . . . . . . . . . . . . . . . 23
View an entry . . . . . . . . . . . . . . . . . . . . . . . . . 24
View directory capacity . . . . . . . . . . . . . . . . . 24
Dial an entry . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Edit a name and number . . . . . . . . . . . . . . . . 25
Copy an entry . . . . . . . . . . . . . . . . . . . . . . . . . 25
Copy all entries . . . . . . . . . . . . . . . . . . . . . . . . 26
Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 26
Delete entire directory. . . . . . . . . . . . . . . . . . 27
Edit call group name . . . . . . . . . . . . . . . . . . . 27
Change call group ringtone . . . . . . . . . . . . . . 28
Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
To copy a Directory entry to a Speed dial . . . 28
To delete a Speed dial . . . . . . . . . . . . . . . . . . 29
To edit a Speed dial . . . . . . . . . . . . . . . . . . . . 30
To dial using a Speed dial. . . . . . . . . . . . . . . . 30
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
In this guide
Sounds
Handset ringer . . . . . . . . . . . . . . . . . . . . . . . . 31
Handset beeps . . . . . . . . . . . . . . . . . . . . . . . . 31
Settings
Display contrast / Handset name . . . . . . . . . 33
Auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Handset reset . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Handset priority . . . . . . . . . . . . . . . . . . . . . . . 35
Dialling mode . . . . . . . . . . . . . . . . . . . . . . . . . 35
PBX / switchboard access code . . . . . . . . . . . 36
System PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
System reset . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Date / Time / Alarm
Set date & time . . . . . . . . . . . . . . . . . . . . . . . 38
Set alarm call . . . . . . . . . . . . . . . . . . . . . . . . . 39
Stop alarm ring. . . . . . . . . . . . . . . . . . . . . . . . 39
Calls lists
Caller Display . . . . . . . . . . . . . . . . . . . . . . . . . 40
Calls list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
View call details . . . . . . . . . . . . . . . . . . . . . . . 40
Dial from the Calls list . . . . . . . . . . . . . . . . . . 41
Copy a Calls list number to the directory . . . 41
Calls list settings . . . . . . . . . . . . . . . . . . . . . . . 42
New call alert . . . . . . . . . . . . . . . . . . . . . . . . . 42
Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 43
Delete entire Calls list. . . . . . . . . . . . . . . . . . . 43
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
BT Network services
Pre-stored BT Services numbers . . . . . . . . . . 44
BT 118 500 (Directory Enquires) . . . . . . . . . 44
BT Verve 450 Helpdesk . . . . . . . . . . . . . . . . . 44
Call Divert on/off/check . . . . . . . . . . . . . . . . 45
Call Waiting on/off/check . . . . . . . . . . . . . . . 45
Answering machine
Using the answering machine
from the handset . . . . . . . . . . . . . . . . . . . . . . 46
Switch the answering machine on / off . . . . 46
Outgoing messages . . . . . . . . . . . . . . . . . . . . 47
Record your own outgoing message . . . . . . 47
Check or delete your outgoing message . . . 47
Answer settings . . . . . . . . . . . . . . . . . . . . . . . 48
Call screening . . . . . . . . . . . . . . . . . . . . . . . . . 49
Message playback . . . . . . . . . . . . . . . . . . . . . 50
Delete all old messages . . . . . . . . . . . . . . . . . 51
Using the answering machine at the base . . 51
Switch on / off . . . . . . . . . . . . . . . . . . . . . . . . 51
Message playback . . . . . . . . . . . . . . . . . . . . . 51
Remote access . . . . . . . . . . . . . . . . . . . . . . . . 52
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
5
6
In this guide
To enable / disable remote access. . . . . . . . . 52
If you forget to switch on your
answering machine . . . . . . . . . . . . . . . . . . . . 53
Operating your answering
machine remotely . . . . . . . . . . . . . . . . . . . . . 53
Text messaging
Subscribe to the text messaging service. . . . 55
Cost of the fixed line service . . . . . . . . . . . . . 55
Send a text message . . . . . . . . . . . . . . . . . . . 56
Using the Outbox . . . . . . . . . . . . . . . . . . . . . . 57
Receiving messages . . . . . . . . . . . . . . . . . . . . 58
Read messages . . . . . . . . . . . . . . . . . . . . . . . . 58
Edit or delete templates. . . . . . . . . . . . . . . . . 59
Service Centre numbers. . . . . . . . . . . . . . . . . 60
Add or change Service Centre numbers . . . . 60
Select Send Service Centre . . . . . . . . . . . . . . 61
Switch new message alert on or off . . . . . . . 62
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
General information
Safety information . . . . . . . . . . . . . . . . . . . . . 74
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Environmental . . . . . . . . . . . . . . . . . . . . . . . . 75
Product disposal instructions . . . . . . . . . . . . 75
Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Technical information. . . . . . . . . . . . . . . . . . . 77
R&TTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Declaration of Conformance . . . . . . . . . . . . . 77
Connecting to a switchboard. . . . . . . . . . . . . 77
Inserting a pause . . . . . . . . . . . . . . . . . . . . . . 77
Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Using additional handsets
Registering an additional handset . . . . . . . . 63
Select base . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
De-register a handset . . . . . . . . . . . . . . . . . . 64
Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Call another handset . . . . . . . . . . . . . . . . . . . 65
Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . 65
3-way conference call . . . . . . . . . . . . . . . . . . 66
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Getting started
Location
Place your BT Verve 450 within 2 metres of the mains power
socket and telephone socket so that the cables will reach.
Make sure it is at least 1 metre away from other electrical
appliances to avoid interference.
Your BT Verve 450 works by sending radio signals between the
handset and base. The strength of the signal depends on
where you site the base. Putting it as high as possible ensures
the best signal.
Setting up
1. Plug the mains power cable into the socket marked
on the
underside of the base and plug the other end into the mains
power wall socket and switch the power on. You can place the
cable behind the retaining clip to prevent the plug being
accidentally pulled from the socket.
7
WARNING
Do not place your BT Verve 450 in the
bathroom or other humid areas.
Handset range
The BT Verve 450 has a range of 300
metres outdoors when there is a clear
line of sight between the base and
handset. Any obstruction between the
base and handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoors, the range will normally be
up to 50 metres. Thick stone walls can
severely affect the range.
Signal strength
The icon on your handset indicates
when you are in range. If moving out
of range of the base, the range
indicator will flash. If you go out of
range, any call you are on will be lost.
Which power adaptor?
If you have purchased a multiple pack,
you should use the power adaptor with
the smallest plug for the base.
IMPORTANT
The base station must be plugged into
the mains power socket at all times.
Do not connect the telephone line
until the handset is fully charged.
Only use the power and telephone
cables supplied with the product.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
8
Getting started
Battery low warning
If the icon flashes in the handset
display you will need to recharge the
handset before you can use it again.
You also hear a low battery warning
beep once every 60 seconds.
During charging, the icon will scroll
in the display.
Battery performance
In ideal conditions, a fully charged
battery should give up to 10 hours talk
time or 100 hours standby time on a
single charge.
The base indicator lights up. The answering machine is
switched on.
2. The NiMH battery is already fitted in the handset. Remove the
battery compartment cover, by sliding it downward and lifting
it off.
Locate the battery lead and connector and plug it into the
socket inside the battery compartment (the red wire should be
on the left). Tuck the battery leads in the space above the
battery and slide the battery compartment cover back on.
Note that new batteries do not reach
full capacity until they have been in
normal use for several days.
3. Place the handset on the base to charge for at least 20 hours.
When the handset is fully charged the icon will be displayed.
To keep the battery in the best
condition, leave the handset off the
base for a few hours at a time.
Running the battery right down at
least once a week will help it last as
long as possible.
4. When the battery is fully charged, plug one end of the
telephone line cord into the socket marked
on the rear of
the base and the other end into the telephone wall socket.
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time. Eventually they will
need to be replaced. New batteries are
available from the BT Verve 450
Helpline on 0800 218 2182*.
After charging your handset for the
first time, subsequent charging time is
about 6–8 hours a day. Batteries and
handset may become warm during
charging. This is normal.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Getting started
Setting up for multiple packs
If you have purchased a BT Verve 450 multiple pack, you will
need to prepare any additional handsets and chargers for use.
For each additional handset and charger:
1. Insert the cable through the channel at the rear of the charger
and insert the plug into the power socket. Plug the other end
into the mains wall power socket and switch on.
Using your BT Verve 450 on a
Broadband line?
If this product is to be used on a
broadband line then you must ensure
that it is connected via an ADSL
microfilter. Using this product on a
Broadband line without an ADSL
microfilter may cause problems with
this product and your Broadband
service.
Additional BT ADSL microfilters can be
purchased from www.shop.bt.com
2. The NiMH battery is already fitted in the handset. Remove the
battery compartment cover, by sliding it downward and lifting
off. Locate the battery lead and connector and plug it into the
socket inside the battery compartment (the red wire should be
on the left). Tuck the battery leads in the space above the
battery and slide the battery compartment cover back on.
Charge the battery for at least 20 hours.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
9
10
Getting started
Date and time
Providing you have subscribed to your
network’s Caller Display service, the
date and time is set automatically for
all handsets when you receive your
first call.
The date and time is recorded with
each answering machine message you
receive.
If you do not have a Caller Display
service you can set the date and time
manually.
Any additional handsets supplied as part of a multipack are
pre-registered to the base so, once charged, are ready for use.
The handset number is shown in the display.
Set date and time manually
1. Press Menu and scroll
2. Scroll
to Settings and press OK.
to Clock/Time/Alarm then press OK.
3. Date/Time is highlighted. Press OK.
4. The current Time format is highlighted. Scroll
to choose 24 hour or 12 hour.
to Date format and scroll
dd/mm or mm/dd.
5. Scroll
or
or
to choose
6. Scroll
to Enter time and enter the time
e.g. 1705 for 5 05 pm.
7. Scroll
to Enter date and enter the date, e.g. 09 06 07
for 9th June 2007.
8. Press OK to save.
9. Press Back until you return to standby.
Your BT Verve 450 is ready for use.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Getting to know your phone
Handset buttons
Option button (right)
Press to select options displayed
on screen.
BT
Press to open the BT Services menu, page 44.
(UP) Redial
In standby, press to open and
scroll through the Redial list, page 19.
In talk mode, press to adjust volume.
In menu mode, press to scroll up through
the options.
Option button (left)
Press to select options displayed on screen.
(LEFT) Directory
In standby, press to access the directory.
When on a call press to mute the handset.
When entering text, press to move the cursor left.
When listening to answering machine messages,
press to play the previous message, page 50.
Handsfree
In talk mode, press to switch
handsfree on and off, page 18.
Talk
In standby mode, press to make
and receive calls, page 16.
1 Voicemail
In standby, press and hold to dial your
network’s voicemail service 1571, page 43.
,
Press and hold to switch the
handset ringer on or off.
Recall
For use with switchboard/PBX and
BT Calling Features.
Int
Menu
(RIGHT) Messages & Call inbox
In standby, press to access the Calls list,
answering machine messages or SMS text
messages menu, page 22.
When entering text, press to move the
cursor right.
When listening to answering machine
messages, press to skip to next message,
page 50.
(DOWN) Calls
In standby, press to open and scroll
through the Calls list, page 40.
In talk mode, press to adjust volume.
In menu mode, press to scroll down
through the options.
End call/Off or On
Press to end a call.
In standby, press and hold to switch the
handset off/on, page 16.
In menu mode, press to return to standby.
#/Lock
Press and hold to lock/unlock the keypad,
page 21.
When entering text, press to switch
between upper and lower case letters.
0
When storing an entry in the directory,
press and hold to enter a Pause, page 77.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
11
12
Getting to know your phone
Handset display
Handset name/number
Date
Time
Display icons
Shows handset battery status.
Scrolls when the handset is charging.
On – answering machine on.
Off – answering machine off.
Empty when filled in black.
Flashing – new answering
machine messagse.
On – displayed in standby mode to indicate
handset is in range of the base.
Flashing – to warn you are moving
out of range.
Off – out of range or cannot connect to the
base selected.
On – during a call.
Flashing incoming call.
On – handsfree speaker on.
On – new text message received.
Flashing – mailbox is full.
Off – all messages have been read.
On – alarm is set.
Flash – alarm time has been reached.
Off – alarm off.
The keypad is locked.
Handset ringer is switched off.
On – missed call in the Calls list.*
* For this feature to work you must subscribe to your network provider’s Caller Display service. A quarterly fee may be payable.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Getting to know your phone
Base
Off hook light
Power light
Flashes when the handset is
taking or making a call.
On: power on.
Find
Press to ring all registered
handsets, helpful for finding
a missing handset, page 22.
Also used during the
registration process, page 63.
Answering machine
display
- - Answering
machine off.
0-99 Answering
machine on, number of
messages stored.
Text message light
On: you have new
messages.
Flashing: sending message
Off: all messages
have been read.
Flashes when you
have new,
unplayed messages.
Del
rA Displayed while
a handset is accessing
the machine.
Delete answering
machine messages.
rE Displayed while
recording a message.
2-position
charging contacts
Handset can be placed
flat on the base or
raised for easier pick
up and viewing.
On/Off
Switch answering
machine on or off.
I SKIP
Press once to
repeat the current
message, twice to
play the previous
message.
Vol + / Vol –
Increase or
decrease speaker
volume during
play back.
Stop
SKIP I
Skip forward to the Stop play back.
next message.
Play
Play messages.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
13
14
Getting to know your phone
Option buttons
Press to select the option displayed
on the screen.
Int
Navigating the menus
Your BT Verve 450 has an easy to use menu system.
Each menu has a list of options, which you can see on the
menu map on the following page.
Menu
Options
When the handset is switched on and in standby:
Up
Down
If no buttons are pressed for 30
seconds, the handset returns to
standby automatically.
1. Press Menu to open the main menu.
2. Then use
or
available options.
buttons to scroll through the
3. Press the OK option button to select a menu option or the
Back button to return to the previous screen.
To exit a menu and return to standby, press
.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Getting to know your phone
Menu map
Text
Write new text
Answer machine
Play messages
Sound
Ringer
Settings
H/set settings
Inbox
Delete msg
Tones
Base settings
Outbox
Answer on/off
Template
Outgoing msg
Text settings
Ans. settings
Date/Time/Alarm
The following menus can be accessed by pressing the relevant button:
or
Calls list empty
Settings
Calls list
displayed,
press Option
Details
Delete
Delete all
Call number
Store number
Settings
BT menu
Dir enquiries
Helpdesk
Divert on
Divert off
Check divert
Call wait on
Call wait off
Chk call wait
Empty
Empty
or
Names menu
Directory
displayed,
press Option
New entry
Edit entry
View
Copy
Copy all
Delete entry
Delete all
Capacity
Edit call grp
Speed dial
Directory empty
New entry
Capacity
Redial list
displayed,
press Option
Delete
Delete all
Call number
Store number
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
15
16
Using the phone
When you make a call, the
light on the base flashes.
Call timer
Your handset will automatically time
the duration of all external calls.
The handset display shows the call
duration both during and for a few
seconds after your call.
Out of range warning
When the handset goes out of range of
the base, the flashes.
If you are on a call, the line will hang
up. Move back within in range. The
handset will automatically re-connect
to the base.
Switch handset on or off
To switch off
1. Press and hold
.
2. Switch off? is displayed, press Yes to confirm.
To switch on
1. Press and hold
.
2. Switch off? is displayed, press No.
Make an external call
1. Press
.
2. When you hear the dial tone, dial the number.
Preparatory dialling
1. Dial the number first. If you make a mistake press Clear to
delete the last digit.
2. Press
to dial.
End a call
1. Press
.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Using the phone
Receive a call
When you receive a call, the phone rings. The display shows
the caller’s number if available or the caller’s name if it
matches an entry in the phonebook. If you do not have a
Caller Display service, the screen shows External call.
1. Press
Auto answer
As long as you have auto answer set to
ON you can answer a call by lifting the
handset off the base. If you have
switched auto answer off, you will
need to press
as well. Auto answer
ON is the default setting. See page 33.
.
Call Waiting
Providing you have subscribed to your network’s Call Waiting
service and it is switched on, your BT Verve 450 will alert you
to a second incoming call while you are already engaged on an
external call.
To switch your call waiting service on
or off, see page 45.
1. You will hear the call waiting tone and the display will show
the number of the caller, or the name if it matches an entry in
your directory.
2. Press
to answer the new call and your first caller is put
on hold.
3. Press
to toggle between the two callers.
4. Press
to hang up the current call.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
17
18
Using the phone
Earpiece / handsfree volume
During a call you can adjust the volume of the earpiece or
loudspeaker. There are 5 levels.
1. Press
or
to increase or decrease the volume.
Secrecy (Mute)
During a call, you can talk to someone nearby without your
caller hearing.
1. Press
. The display shows Mute on and your caller cannot
hear you.
2. Press
again to return to your caller.
Handsfree
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen to
your conversation over the loudspeaker.
Make a handsfree call
During a handsfree call, press
to change the volume.
or
1. Dial the number then press
.
is displayed. You hear your
call over the handset loudspeaker. Press
to switch the call
between the earpiece and the loudspeaker.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Using the phone
2. Press
to end the call.
Answer a call handsfree
When the phone rings:
1. Press
. The call is transferred to the handset loudspeaker.
Switch to handsfree during a call
1. During a call: press
to put the call on the loudspeaker.
To switch handsfree off and return the call to the earpiece,
press
again.
Redial
Up to the last 15 telephone numbers called are saved in the
redial list. You can then select any of the numbers to redial,
delete or copy to the directory.
Redial the last number called
1. Press
the last number you called is displayed.
2. Press
to dial.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
19
20
Using the phone
Redial a number from the redial list
1. Press
, the last number you called is displayed.
2. Press
or
3. Press
to dial.
to scroll to the number you want.
Save a number from the redial list to the directory
1. Press
you want.
then scroll
2. Press Option and scroll
or
to the number
to Store number.
3. Press OK. Use the keypad to enter a name.
4. Scroll
to Number. The number is displayed.
5. If required, scroll
to Select Group then press
or
to select a group.
Press Clear to delete any unwanted
digits and then enter new ones using
the keypad.
If the directory is full, the display
shows Memory full and the number
will not be saved. You will need to
delete a number in the directory first,
see page 26.
6. Press OK. The entry is saved. Press Back to return to the
previous menu level.
Delete a redial number
1. Press
2. Scroll
. The last number dialled is displayed.
or
to the number you want.
3. Press Option. Delete is highlighted. Press OK.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Using the phone
4. Press Yes to confirm or No to cancel.
5. Press Back to return to the previous menu level.
Delete all redial numbers
1. Press
. The last number dialled is displayed.
2. Press Option and scroll
to Delete all and press OK.
3. Press Yes to confirm or No to cancel.
4. Press
to exit and return to standby.
Keypad lock
You can lock the keypad so that it cannot be used accidentally
while carrying it around.
To lock the keypad:
1. Press and hold
is displayed.
. The handset beeps and Keypad locked
WARNING
If the keypad is locked you will be able
to dial the emergency numbers 999
and 112.
When the keypad is locked you can still
answer incoming calls and operate the
handset as normal. When the call is
ended, the keypad lock comes on
again.
To unlock the keypad:
1. Press and hold
. The handset beeps and Keypad
unlocked is displayed for 2 seconds before returning to standby.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
21
22
Using the phone
Paging calls cannot be answered by a
handset.
Find handset (Paging)
You can ring a handset to help locate it.
1. Press
on the base. All handsets registered to the base will
ring for up to 30 seconds.
2. Press
on the base again to stop the ringing or press a
button on any handset.
Message & Call inbox
Your BT Verve 450 has an inbox which shows the status of
your messages and calls and gives a short cut to access:
• Missed calls
• Answering machine messages
• Text messages
1. Press
2. Scroll
. The Inbox screen is displayed.
or
to the option you want and press OK.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Using the phone
Directory
You can store up to 200 names and numbers in the directory.
Names can be up to 15 characters long and numbers up to
24 digits.
Store a name and number
1. From standby, press
. The directory menu is displayed.
2. When storing the first entry: New entry is highlighted.
Press OK.
When storing further entries: The directory list is displayed,
with the first entry highlighted. Press Option. New entry is
highlighted. Press OK.
3. Enter the name.
4. Scroll
to Number and enter the number.
5. If required, scroll
to Select group. Scroll
or
to set the group you want. Press OK.
Display shows Saved.
6. Press Back to return to the previous menu level.
Entering names
Use the keypad letters to enter names,
e.g. to store Tom:
Press
once to enter T.
Press
three times to enter o.
Press
once to enter m.
Writing tips
Press Clear to delete the last
character or digit.
Press
or
to move backwards
or forwards through character/digits.
Press
to switch between upper,
lower or sentence case.
Press
to insert a space.
Use
and/or
for other
punctuation characters.
You must enter a name to go with a
number.
To enter a pause in a
directory number
When storing a number press and hold
and a P will be displayed.
For more information on pauses, see
page 77.
Directory empty
If the directory is empty and you press
, the display shows the directory
option New entry. Once an entry has
been stored the full menu is displayed.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
23
24
Using the phone
View an entry
1. Press
2. Scroll
. The first entry is displayed.
or
to the entry you want.
3. Press Option and scroll
4. Press OK. Scroll
and group.
or
to View.
to view the name, number
5. Press Back to return to the previous level.
To search alphabetically
Press the relevant keypad button, e.g.
for the entries beginning with T press
once then scroll
or
through the entries.
Call groups
Your options are:
General
Family
Business
Friends
Utilities
VIP
Others
No Group
View directory capacity
1. From standby, press
. The directory is displayed.
to Capacity and press OK.
2. Press Option. Scroll
The number of entries available is displayed, e.g. 150/200.
3. Press Back to return to the previous menu level.
Dial an entry
1. In standby, press
2. Scroll
or
alphabetically.
3. Press
. The first entry is displayed.
to the entry you want or search
to dial.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Using the phone
Edit a name and number
1. Press
2. Scroll
.
or
to the entry you want.
3. Press Option and scroll
When editing a name or number, press
Clear to delete characters and digits.
to Edit entry and press OK.
4. Use the keypad to enter a new name.
5. Scroll
to Number to enter a new number.
6. Scroll
to Group to select a different group.
7. Press OK to save or Back to return to the previous menu level.
Copy an entry
1. Press
. Then scroll
to copy.
or
2. Press Option and scroll
3. Press
or
to and press OK.
to the entry you want
You can copy an entry to another
handset registered to the base.
to Copy and press OK.
to select the handset you want to copy
If you copy an entry that already exists
in the receiving handset it will create a
duplicate entry.
At the receiving handset:
4. Display shows Receive dir. entries? Press Yes to confirm
or No to cancel.
5. When successful the display shows Copied.
6. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
25
26
Using the phone
Copy all entries
You can copy the entire directory to
another handset registered to the
base.
If the directory becomes full during
copying the display shows Memory
full.
If copying is not successful the display
shows Dir. copy failed.
If you copy an entry that already exists
in the receiving handset it will create a
duplicate entry.
1. Press
.
2. The first entry is displayed.
3. Press Option and scroll
4. Press
or
to and press OK.
to Copy all and press OK.
to select the handset you want to copy
At the receiving handset:
5. Display shows Receive dir. entries. Press Yes to confirm
or No to cancel.
6. When successful the display shows Copied.
7. Press Back to return to the previous menu level.
Delete an entry
1. Press
2. Scroll
.
or
to the entry you want.
3. Press Option and scroll
to Delete entry and press OK.
4. Press Yes to confirm or No to cancel.
5. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Using the phone
Delete entire directory
1. Press
.
2. Press Option and scroll
press OK.
or
to Delete all and
3. Press Yes to confirm or No to cancel.
4. Press Back to return to the previous menu level.
Edit call group name
1. Press
.
2. Press Option and scroll
press OK.
3. Scroll
or
or
to Edit call grp and
to the call group you want.
4. Press Option. Display highlights Rename group. Press OK.
5. Press Clear to delete the current name and enter a new name.
6. Press OK to save.
7. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
27
28
Using the phone
Change call group ringtone
1. Press
.
2. Press Option and scroll
press OK.
3. Scroll
or
or
to Edit call grp and
to the call group you want.
4. Press Option. Scroll
to Ringtone. Press OK.
5. Press
or
to choose the ringtone. A sample of
each one is played. Press OK to save.
6. Press Back to return to the previous menu level.
Speed dial
You can allocate a name and number from the Directory to
each of the Speed dial buttons 2 to 0.
To copy a Directory entry to a Speed dial
1. Press
.
2. Press Option and scroll
press OK.
3. Scroll
or
or
to Speed dial and
to the Speed dial you want to store the
Directory entry in and press OK.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Using the phone
4. If a name and number is already allocated to the Speed dial
you have chosen they will be displayed. To re-use this Speed
dial see, “To edit a Speed dial”.
5. If the Speed dial is empty No number is displayed and then all
the Directory entries. Scroll
or
to the entry you
want to copy and press OK to save.
6. Press Back to return to the previous menu level.
To delete a Speed dial
1. Press
.
2. Press Option and scroll
press OK.
3. Scroll
or
and press OK.
or
to Speed dial and
to the Speed dial you want to delete
4. The name and number is displayed, press Option and scroll
to Delete.
5. Press OK to confirm, Deleted is displayed.
6. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
29
30
Using the phone
To edit a Speed dial
1. Press
.
2. Press Option and scroll
press OK.
3. Scroll
press OK.
or
or
to Speed dial and
to the Speed dial you want to edit and
4. The name and number is displayed, press Option and Edit
is displayed.
5. Press OK to confirm, and then scroll
entry you want and press OK to save.
or
to the
6. This new name and number will replace the old name and
number in the Speed dial.
7. Press Back to return to the previous menu level.
To dial using a Speed dial
1. Press and hold the Speed dial button with the number you
wish to dial.
2. The display shows Calling and the number being dialled.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Sounds
31
Handset ringer
1. Press Menu, scroll
You can set different ringtones for
external calls and internal calls.
to Sound and press OK.
Choose from 10 polyphonic and 5
standard handset ringtones.
2. Ringer is highlighted. Press OK.
The handset also has 5 ringer volume
settings plus Off.
3. The current External melody is highlighted. Press
or
to select the ringtone you want for external calls.
4. Scroll
to the Internal melody. Press
select the ringtone you want for internal calls.
5. Scroll
to Ring volume. Press
volume level, or off.
6. Scroll
or Off.
to Silent. Press
or
or
to
If you switch the handset ringer off by
pressing
you can still hear a tone
when you receive an incoming call by
changing the Silent setting to Beep.
to set the
or
to select Beep
7. Press OK to confirm.
8. Press Back to return to the previous menu level.
Your handset can give a beep to
confirm a successful action, such as
storing a new phonebook entry.
Handset beeps
1. Press Menu, scroll
2. Scroll
to Tones. Press OK.
3. Key beeps option is highlighted. Press
select On or Off.
4. Scroll
On or Off.
It can give warning beeps when you
are going out of range and when the
battery is low.
to Sound and press OK.
to Confirmation. Press
or
or
to
It can also beep every time you press
a button.
You can switch these tones on or off
individually.
to select
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
32
Sounds
5. Scroll
On or Off.
to Battery low. Press
6. Scroll
On or Off.
to Out of range. Press
or
or
to select
to select
7. Press OK to confirm.
8. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Settings
33
Handset settings
Display contrast / Handset name
1. Press Menu, scroll
to Settings and press OK.
2. H/set settings is highlighted. Press OK.
3. Scroll
to Display and press OK.
4. Press
or
Adjust the display contrast to suit
different lighting conditions.
There are 8 levels.
Set a name for your handset, e.g.
Donna or Office.
to select the contrast setting.
5. Scroll
to Name. Press Clear to delete the current name.
Enter a new name.
6. Press OK to save.
7. Press Back to return to the previous menu level.
Auto answer
1. Press Menu, scroll
to Settings and press OK.
2. H/set settings is highlighted. Press OK.
3. Scroll
to Auto answer and press OK.
4. Press
or
As long as you have auto answer set to
ON you can answer a call by lifting the
handset off the base. If you have
switched auto answer off, you will
need to press
as well. Auto
answer ON is the default setting.
to select On or Off.
5. Press OK to save.
6. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
34
Settings
Handset reset
Restore your handset to its original
factory settings. This will not affect:
• The phonebook
• Text messages stored in the Inbox
or Outbox
• The Calls list
1. Press Menu, scroll
to Settings and press OK.
2. H/set settings is highlighted. Press OK.
3. Scroll
to Handset reset and press OK.
4. Press Yes to confirm or No to cancel.
Base settings
Ringer
Choose from 5 base ringtones.
1. Press Menu, scroll
There are 5 volume levels and Off.
2. Scroll
to Settings and press OK.
to Base settings. Press OK.
3. Ringer is highlighted. Press OK.
4. The Ringtone option is highlighted. Press
select the ringtone.
5. Scroll
to Ring volume Press
the volume, or off.
or
or
to
to select
6. Press OK to save.
7. Press Back to return to the previous menu.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Settings
Handset priority
1. Press Menu, scroll
to Settings and press OK.
2. Scroll
to Base settings. Press OK.
3. Scroll
to H/set priority. Press OK.
4. All handsets is highlighted. Press OK for all handsets to
ring together.
Or
Scroll
or
When you have more than one
handset registered to your base, you
can set one handset to ring before the
others. This allows one handset user to
answer all incoming first, like a
receptionist.
Choose All handsets if you want all
handset to ring at the same time or
Select handset to nominate a
handset to ring before the others.
to Select handset. Press OK then press
to select the handset you want to ring first. Press OK.
The ring delay option is highlighted. Press
or
to set
the number of rings before the other handsets ring. Press OK.
5. Press Back to return to the previous menu.
Dialling mode
1. Press Menu, scroll
to Settings and press OK.
2. Scroll
to Base setting. Press OK.
3. Scroll
to Dial mode. Press OK.
4. Press
or
The dial mode options are Tone/Time
Break, Tone/Earth or Pulse/Earth. You
should not normally need to adjust this
setting unless advised to do so.
to select the dial mode option you want.
5. Press OK to save.
6. Press Back to return to the previous menu.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
35
36
Settings
PBX/switchboard access code
If you enter your PBX access code your
BT Verve 450 will automatically enter a
pause after the first digit if it matches
the PBX access code.
If any existing code is displayed.
Press Clear to delete digits.
1. Press Menu, scroll
to Settings and press OK.
2. Scroll
to Base settings. Press OK.
3. Scroll
to PBX access. Press OK.
4. Enter the code you want, then press OK.
5. Press Back to return to the previous menu level.
System PIN
The System PIN is used when changing
certain settings and registration / deregistration. The default setting is
0000. You can change this to your own
preferred 4-digit number.
If you make a mistake, press Clear to
delete digits.
1. Press Menu, scroll
to Settings and press OK.
2. Scroll
to Base settings. Press OK.
3. Scroll
to System PIN. Press OK.
4. Enter the old PIN (original setting 0000) and press OK.
5. Enter the new PIN and press OK.
6. Re-enter the new PIN and press OK.
7. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Settings
System reset
This resets your BT Verve 450 to its original settings.
1. Press Menu, scroll
to Settings and press OK.
2. Scroll
to Base settings. Press OK.
3. Scroll
to System reset. Press OK.
4. Enter the system PIN (original setting = 0000) and press OK.
5. Press Yes to confirm or No to cancel.
6. If you select Yes the handset returns to standby. Or press
Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
37
38
Settings
Date/Time/Alarm
Set date and time
Providing you have subscribed to your network’s Caller Display
service, the date and time is set automatically when you
receive your first call.
1. Press Menu, scroll
2. Scroll
to Settings and press OK.
to Date/Time/Alarm. Press OK.
3. Date/Time is highlighted. Press OK.
4. Press
or
to select the Time format 24 hour or
12 hour.
to Date format. Press
mm/dd or dd/mm.
5. Scroll
or
to select
6. Scroll
to Enter time and enter the time using the 24
hour format, e.g. 17.30 for 5.30pm. If 12 hour format is
chosen, press
to change am or pm.
7. Scroll
to Enter date and enter the date.
8. Press OK to save.
9. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Settings
Set alarm call
1. Press Menu, scroll
to Settings and press OK.
2. Scroll
to Date/Time/Alarm. Press OK.
3. Scroll
to Alarm. Press OK.
4. Enter the alarm time, using the 24 hour format, e.g. 0730 for
7.30am.
5. Scroll
to Alarm on/off. Press
Daily, Once or Off.
or
to select
6. Scroll
to Ringtone and press
the ringtone you want for the alarm.
or
to select
7. Press OK to save.
8. Press Back to return to the previous menu level.
Stop alarm ring
When the alarm rings, the display shows (( Alarm )). The alarm
rings for 60 seconds.
1. Press Stop to stop the alarm.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
39
40
Calls lists
Caller Display
IMPORTANT
To use Caller Display you must first
subscribe to the service from your
network provider. A quarterly fee may
be payable. For more information on
BT Calling Features call BT free on
0800 800 150.
To ensure the caller's name is
displayed, make sure you have stored
the full telephone number, including
the dialling code in the directory.
When a new call is received in the Calls
list the icon is displayed.
If the number is unavailable,
Unavailable is displayed.
If the number has been withheld by
the caller, Withheld is displayed.
If the call is from the operator,
Operator is displayed.
If the call is from a payphone,
Payphone is displayed.
If the call is from a callback request,
Callback is displayed.
If you have subscribed to a Caller Display Service, you will be
able to see your caller’s number on your handset display
(provided it is not withheld) prior to answering the call.
If your caller’s name is stored in the directory and a number
match is found, you will see the caller’s name on the display
instead.
Calls list
The Calls list holds up to 20 numbers. The date and time of the
call is also stored if available.
When the list is full, and a new call is received, the oldest entry
will be deleted automatically.
The Calls list can hold numbers up to 20 digits and names up
to 16 characters.
View call details
If you do not have a Caller Display
service, an external call is displayed as
External call.
1. Press
the most recent entry is at the top of the list.
2. Press
or
When there are no calls in the calls list,
the display shows Empty then will
offer the Settings option.
3. Press Option. Details is highlighted. Press OK.
to scroll through the list.
4. The display shows phone number, date and time of the call.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Calls lists
5. Press
or
to display details about the next call.
6. Press Back to return to the previous menu level.
When a Calls list is open, press
to
scroll from the newest call to the
oldest, or press
to scroll from the
oldest call to the newest.
Dial from the Calls list
1. Press
the most recent entry is at the top of the list.
2. Press
or
3. Press
or
to scroll through the list.
to call the number.
Or
1. Press
.
2. Press
you want.
or
3. Press Option. Scroll
to scroll through the list to the entry
to Call number and press OK.
4. If required, press Clear to edit the number first.
5. Press
to dial.
Copy a Calls list number to the directory
1. Press
.
2. Press
you want.
or
3. Press Option. Scroll
to scroll through the list to the entry
to Store number and press OK.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
41
42
Calls lists
If you need to edit the number or
name, press Clear to delete any
unwanted characters, then enter new
ones using the keypad.
4. Enter the name.
to Number and edit the number if required.
5. Scroll
6. Scroll
to Select group and press
set the call group you want.
or
to
7. Press OK to save.
8. Press Back to return to the previous menu level.
Calls list settings
All calls will list answered and
missed calls in the Calls list.
Missed calls will only list
unanswered calls.
New call alert on will cause the
handset to beep when a missed call is
received.
When you turn the New call alert off
you may need to clear all calls in the
Calls list to stop the beep.
The icon will appear in the display
when a missed call is received.
1. Press
.
2. Press Option. Scroll
to Settings and press OK.
to select All calls or Missed calls.
3. Press
or
4. Scroll
to New call alert.
5. Press
or
to select On or Off.
6. Press OK to save.
7. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Calls lists
Delete an entry
1. Press
.
2. Press
you want.
or
3. Press Option. Scroll
shows Deleted.
to scroll through the list to the entry
to Delete and press OK. Display
4. Press Back to return to the previous menu level.
Delete entire Calls list
1. Press
.
2. Press Option. Scroll
to Delete all and press OK.
3. Press Yes to confirm or No to cancel.
4. Press Back to return to the previous menu level.
Voicemail
1. If you have subscribed to the BT Answer 1571 service you can
press and hold
to listen to your messages.
2. The display shows Calling 1571. Follow the spoken instructions.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
43
44
BT Network Services
IMPORTANT
To use BT Services and BT Calling
Features you must first subscribe (if
required) to the relevant service from
your network provider. A quarterly fee
may be payable.
For more details on BT’s Calling
Features, call BT free on 0800 800
150.
If you are not connected to the BT
network, some of these services may
not be available. Please contact your
network provider. Call Diversion
services may allow other divert
options. Check with your network
provider for details.
For further information, see the BT
Calling Features user guide supplied
when you subscribe to the services of
your choice.
By selecting the BT Services menu you can access a range of
useful pre-stored numbers and further BT Calling Features.
Pre-stored BT Services numbers:
• BT 118500
directory enquiries
• BT Verve 450 helpdesk
• Call divert on
• Check call divert
• Call waiting on
• Call waiting off
• Check call waiting
• Call divert off
BT 118500 (Directory Enquiries)
1. Press
.
2. Dir enquiries is highlighted. Press
to call.
BT Verve 450 Helpdesk
1. Press
2. Scroll
.
to Helpdesk. Press
to call.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
BT Network Services
Call Divert on/off/check
1. Press
.
to Divert on, Divert off or Check divert.
2. Scroll
Press OK.
Call Divert will divert all incoming calls
to another number of your choice.
3. Press
to call. Follow the spoken instructions, or listen
for confirmation/status of your instructions.
Call Waiting on/off/check
1. Press
.
to Call wait on, Call wait off or
Chk call wait. Press OK.
2. Scroll
3. Press
to call. Follow the spoken instructions, or listen
for confirmation/status of your instructions.
Call Waiting lets you know if another
person is trying to contact you while
you are on a call. If a second caller
rings you will hear a beep in the
handset. Providing you have also
subscribed to Caller Display, the screen
will show the caller’s details.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
45
46
Answering machine
You will need to set the day, date and
time (if you have not already done so)
so that you will know when each
message was received. If you have
subscribed to your network’s Caller
Display service, the date and time is
set automatically when you receive
your first call. To set the date and time
manually, see page 10.
The default day and time setting is
Sunday 12.01 pm.
Voice prompts
Your BT Verve 450 answering machine
has voice prompts to help you use its
settings and features.
Your BT Verve 450 can digitally record up to 15 minutes of
messages or up to 59 messages. Each incoming message can
last up to a maximum of 1 minute.
You can operate your answering machine from:
• the handset.
• the base.
• remotely, from any other Touchtone™ telephone, see page 50.
Your BT Verve 450 comes with two pre-recorded outgoing
messages, Answer and Record or Answer Only, alternatively
you can record your own.
Using the answering machine from
the handset
Switch the answering machine on / off
1. Press Menu. Scroll
2. Scroll
to Answer machine . Press OK.
to Answer on/off. Press OK.
3. Scroll
or
to highlight On or Off and press OK.
When switched on the handset display shows
.
4. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answering machine
Outgoing messages
The outgoing message is the message a caller first hears when
the answering machine picks up their call. There are 2 prerecorded outgoing messages to choose from (see note left) or
you can record your own.
Answer and Record
The pre-set Answer and Record
outgoing message, that allows your
caller to leave a message, is “Hello,
your call cannot be taken at the
moment, so please leave your message
after the tone”.
Record your own outgoing message
Your Answer and Record outgoing
message can be up to 1 minute long
and will replace the pre-recorded
message.
1. Press Menu. Scroll
2. Scroll
to Answer machine. Press OK.
to Outgoing msg and press OK.
3. Record message is highlighted. Press OK.
4. Scroll
to Ans & Rec or Answer only and press OK.
5. Speak your announcement after the long beep. Press Save to
stop recording.
6. Your message is then played back. If you want to delete it,
press Delete during playback. Or press OK to save.
Check or delete your outgoing message
1. Press Menu. Scroll
to Answer machine. Press OK.
2. Scroll
to Outgoing msg and press OK.
3. Scroll
to Play message. Press OK.
Answer Only
The pre-set Answer Only outgoing
message, where callers hear an
announcement but cannot leave a
message, is “Hello, your call cannot be
taken at the moment and you cannot
leave a message, so please call later”.
When recording your Answer Only
message, remember to advise your
caller that they will not be able to
leave a message.
Your own Answer Only message can be
up to 1 minute long and will replace
the pre-recorded message.
To reinstate the pre-recorded
messages, delete your own recorded
outgoing message, see opposite.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
47
48
Answering machine
You cannot delete a pre-recorded
message. If you delete your Personal
OGM the pre-recorded OGM will be
automatically reinstated as your
outgoing message.
Answer mode
Choose which outgoing message you
want played to callers.
Answer delay
Answer delay sets the number of times
your BT Verve 450 will ring before the
answer machine picks up your call and
starts playing the outgoing message.
You can change the Answer Delay
setting to between 2, 4, 6, 8 rings or
Time Saver.
Time saver
When you ring in to access your
messages remotely, if your answering
machine is set to time saver and you
have new messages it will answer after
10 seconds, if you do not have any
new messages, it will answer after 20
seconds. This means you can hang up
knowing you have no new messages,
saving you time and the cost of the call.
Recording time
Set the maximum message length:
60, 120 or 180 seconds or unlimited.
4. Scroll
to Ans & Rec or Answer only and press OK.
5. Your message is then played back. If you want to delete it,
press Delete during playback. Or press OK to save.
Answer settings
1. Press Menu. Scroll
to Answer machine. Press OK.
2. Scroll
to Ans. settings and press OK.
3. Press
or
to select the outgoing message type,
Answer only or Ans & Rec.
4. Scroll
to Answer delay. Press
the setting.
or
to select
5. Scroll
to Recording time. Press
or
to
select the maximum message length, 30, 60, 120 or 180
seconds.
6. Scroll
to Call screening. Press
select On or Off.
or
to
7. Press OK to save.
8. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answering machine
Call screening
When the answering machine is on and takes a call, you can
listen to the caller leaving a message. You can then identify
the caller and decide whether to take the call in person.
The call can be heard through the base speaker, or the
handset as follows:
1. When your BT Verve 450 rings, wait for the answering
machine to take the call. When the caller begins leaving a
message, the display shows Screening? Press Yes to hear
the caller. Press
to stop screening without talking to
the caller.
2. To interrupt and speak to the caller directly, press
While screening, you can adjust the
volume by pressing
or
.
.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
49
50
Answering machine
Message playback
Each message is played back with the
day and time of the call announced as
well as the caller’s number (if
available) and name if stored in the
phonebook.
If there are no messages the display
shows No messages.
New (unplayed) messages cannot be
deleted.
1. Press Menu. Scroll
to Answer machine. Press OK.
2. Play messages is highlighted. Press OK.
3. The handset displays the number or name of the caller if
available, and the date and time it was received.
During playback you have the following options:
to hear the message over the handset
loudspeaker. Press
to play back
through the earpiece again.
or
to adjust the volume.
once to repeat the message or twice to
play the previous message.
to play the next message.
Delete or
to delete the current message.
Display shows Deleted.
Pause or
to pause playback.
to cancel playback and return to standby.
At the end of playback the handset will return to standby. The
messages are renumbered to take account of any deleted
messages.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answering machine
Delete all old messages
1. Press Menu. Scroll
2. Scroll
to Answer machine. Press OK.
to Delete msg and press OK.
If there are no old (unplayed) messages, the display shows No
old messages.
If there are old messages the display shows Delete all? Press
Yes to confirm or No to cancel.
3. Press Back to return to the previous menu level.
Answering machine messages that are
not deleted are automatically saved.
Memory full
If the caller’s still talking when the
memory becomes full the caller hears
“Thank you for calling” and the
machine will hang up.
You must delete messages before your
machine will be able to record new
ones. To delete old (played)
messages, see page 50 or opposite
for instructions.
Using the answering machine at the base
Switch on/off
1. Press
. The setting is announced.
Message playback
1. Press
. New messages are played first.
During playback:
to delete the current message.
once to repeat the message.
twice to play the previous message.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
51
52
Answering machine
to play the next message.
to pause and resume playback.
to stop playback.
adjust the speaker volume + or – during playback.
At the end of playback press
and follow the voice
prompt to press
again to delete all old messages.
Remote access
Remote access
When enabled, you can call in from
another phone to listen to your
messages and operate your answering
machine. You are asked to set a Remote
Access PIN so that other people cannot
ring up and listen to your messages.
When Disable is selected on the
Remote access settings, the PIN is
automatically re-set to 0000.
You can operate your answering machine from any
Touchtone™ phone by calling your BT Verve 450 and
entering a 4 digit security code.
To enable/disable remote access
1. Press Menu. Scroll
2. Scroll
3. Press
or
or
to Answer machine and press OK.
to Remote access and press OK.
to select Disable or Enable.
4. If you select Enable the display asks you to enter the Remote
access PIN. Enter the current 4-digit PIN. The default setting
is 0000. Press OK.
5. Enter a new PIN. Press OK. Enter the PIN again and press OK
to save.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answering machine
If you forget to switch on your answering machine
1. Call your number from another phone and let it ring. After 20
rings the machine will switch on and answer your call.
2. Enter your remote access PIN. Play back your messages as
shown below in ‘Operating your answering machine remotely’.
If you do not choose to switch your answering machine On, it
will switch off when the call is ended.
IMPORTANT
You should change the security PIN
from the original setting of 0000.
It is advisable to make a note of
your new PIN code and keep it
somewhere safe.
To change your answering machine
PIN see Answer Settings, page 48.
Operating your answering machine remotely
1. Dial your phone number. When you hear your outgoing
message, press
. You will hear, “Please enter your
security code”.
2. Enter your 4 digit Remote Access PIN. You will hear, “You have X
new messages”. If you only have old messages you will hear “You
have X messages” followed by “To hear main menu press 1”.
When you have accessed your BT Verve 450, you can use the
keypad to operate your answering machine. Follow the
announcements and instructions you hear.
If you enter the incorrect PIN code you
will be allowed one further attempt, if
it is still incorrect you will hear, “Thank
you for calling”, and your BT Verve
450 will hang up.
If no button is pressed for 8 seconds or
more, your BT Verve 450 will hang up.
Play main menu
Play all messages
Play new messages only
Skip back to previous message
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
53
54
Answering machine
Delete current message
Skip forward to next message
Set answer mode – this lets you select the outgoing
message to Answer & Record or Answer Only
Play outgoing message
Set answering machine to On or Off
Ends outgoing message recording
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Text messaging
Welcome to the BT text messaging service on your BT Verve
450. Your BT Verve 450 can send and receive text messages
from participating mobile networks and compatible landline
telephones in the UK.
The fixed line text service is provided under BT’s terms and
conditions for telephone service. These can be found by
visiting the BT.com website at: http://www.bt.com/terms
Subscribe to the text messaging service
When you send your first text message from your BT Verve
450 you will automatically be registered for the service.
On receipt of your first text through the service, the system
will send you a welcome text message back.
You may also register by sending the word ‘Register’ to 00000
upon which you will receive a confirmation message.
55
IMPORTANT
You must subscribe to your Network
Provider’s Caller Display service so that
you can use text messaging and you
must not withhold your telephone
number.
A quarterly fee may be payable, please
contact your network provider for
more details.
You may also send messages to
landline phones that are NOT text
compatible. Messages to noncompatible lines will be connected to
voice text and delivered in spoken
words to the telephone as a call.
Please note that the conversion can
translate common abbreviations and
smileys etc, but to ensure maximum
clarity of message delivery,
abbreviations etc should be used
sparingly.
At any time, press Back to go back to
the previous screen, or press
to
cancel and return to standby.
Cost of the fixed line service
There is no subscription charge (other than the subscription to
Caller Display). Visit the BT.com website (www.bt.com) to find
out how much it costs to send a text message (depends upon
your call package).
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
56
Text messaging
If the text is not sent, the display
shows Message failed. It is stored
in the Outbox.
Writing tips
Use the keypad to enter letters and
numbers, eg to write today (2day):
Press
four times to enter 2.
Press
once to enter d.
Press
once to enter a.
Press
three times to enter y.
Press
and/or
to enter a space and use
for other characters.
Sending messages
Send a text message
1. Press Menu, Text is displayed. Press OK.
2. Write new text is highlighted. Press OK.
3. Use the keypad to enter your message.
Press Option and scroll
Send
Use
or
to move the cursor to
the beginning or end of the text.
In order to send and receive text
messages you must not withhold
your number. On most networks if
you normally withhold your number
the 1470 prefix presents your
number for you.
Press OK.
Or press Option to select a number from the
Phonebook, Redial list or Calls list. Scroll
or
to the option you want and
press OK. Scroll to the entry or number you
want and press OK. Press OK again to send.
Press
or
to move the cursor to
the point you want.
Maximum number of characters in a
text message is 160. The display shows
a character countdown from 160
down to 0.
to:
Enter the phone number and press Send.
Press Clear to delete incorrect characters.
Upper & lower case
Press
to change between upper
(ABC), lower (abc) and sentence (Abc)
case letters.
or
Store
Press OK to save the message in the Outbox
for sending later.
Template
Press OK. The template options are
displayed. Press
or
to highlight
the template you want then press OK to
insert the template into your text.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Text messaging
4. When sending a message, the display shows Sending
message then Message sent.
5. Press
Templates
There are five pre-set templates
Please call
to cancel at any time and return to standby.
I'll be there at
Thank you
Sent and saved texts are stored in the Outbox
I'll call you
Your BT Verve 450’s outbox is like a redial list. It holds copies
of sent and saved messages. When the Outbox is full, a new
message replaces the oldest.
Happy Birthday!
Your BT Verve 450 can store up to a total 20 text messages in
the Inbox and Outbox.
Using the Outbox
Draft texts you store and messages you have sent are kept in
the Outbox.
If a text message you tried to send was not successful, it is
stored in the Outbox and shown as ‘Fail’.
1. Press Menu, Text is displayed. Press OK.
2. Scroll
to Outbox. Press OK.
3. The number of messages is displayed, e.g. 1/3. Scroll
to the message you want and press Edit.
or
Receiving a call while writing a text
If you are writing a text and you
receive a call the text will be lost.
Do you have two text phone bases
connected to the same phone line?
If you have two text phone base
stations plugged into one line, you are
likely to experience problems receiving
text messages. Normally, only one SMS
enabled base unit (DECT or cordless)
can be plugged into any line.
If you do want to use two base units
and still receive written text you must
delete receive service centre number
from one of the base stations. To do
this on your BT Verve 450, see page
60. This will allow you to send text via
either base station but texts will only
be received on the product with the
active receive centre number.
If the base unit with the active receive
centre number is a DECT product then
all handsets registered to will be able
to receive text messages.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
57
58
Text messaging
4. The message is displayed. Press Option to Send, Store,
add a Template, Delete or Delete all.
5. Press
to cancel at any stage and return to standby.
Receiving messages
When you receive a new text message, the
icon is
displayed along with New text msg and the base text
indicator flashes.
Unread messages are marked New. Read messages are marked Old.
Read messages
1. Press Menu, Text is highlighted. Press OK. Scroll
Inbox and press OK.
2. Scroll
or
press Read.
to the text you want to read and
3. Press
to scroll through the text.
or
4. Press Option and scroll
Reply
or
to
to:
Press OK. Press No to use a blank screen or
Yes to keep original text in the reply. Enter
your message. Press Option then press OK.
The caller’s number is displayed. Press Send.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Text messaging
Forward
Press OK. Add more text if required.
Press Option to Send.
Call number
Press OK. The caller’s number is displayed.
Edit the number if required.
Press
to dial.
Store number
Press OK. Enter the name. Scroll
to
Number and edit number if required. Scroll
to Group and press
or
to select the Group. Press OK to save.
Delete
Press OK. The text is deleted.
Delete all
Press OK. Press Yes to confirm or No to cancel.
5. Press
to cancel at any time and return to standby.
Edit or delete templates
1. Press Menu, Text is displayed. Press OK.
2. Scroll
to Template and press OK.
3. Scroll
or
or delete. Press OK.
to the template you want to edit
Edit template Press OK. Press Clear to delete characters.
Enter your template text and press Save.
Del. template
Press OK. Press Yes to confirm or No to cancel.
4. Press Back to return to the previous menu level.
There are five pre-set templates
Please call
I'll be there at
Thank you
I'll call you
Happy Birthday!
You can change the templates to your
preferred message, up to a maximum of
20 characters.
If you delete a template without replacing
the text it is marked as Empty.
All templates are restored if you reset
your BT Verve 450 to its default
settings, see page 37.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
59
60
Text messaging
Service Centre numbers
To send and receive text messages you need the telephone
number of your Network’s text Centre. If you accidentally delete
the Outgoing or Incoming Service Centre numbers you will need
to re-enter them in order for your text Service to work.
You can enter up to 4 Service Centre numbers – two incoming
and two outgoing.
The Outgoing Service number is: 1470P1709400.
The Incoming Service number is: 0800587529.
Add or change Service Centre numbers
If you have more than one ‘Service
Centre’ stored on your BT Verve 450
you will need to select which one you
want to use for sending (see next
section).
1. Press Menu, Text and press OK.
2. Scroll
or
to Text settings and press OK.
3. Service Centre is highlighted press OK.
4. Scroll
or
to SMS Centre 1, 2, 3 or 4 and press OK.
5. If necessary, press Clear to delete the current number. Enter
the new service centre number and press Save.
6. Press Back to return to the previous menu level.
Or press
to return to standby.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Text messaging
Select Send Service Centre
Only service centres that have numbers stored will be
displayed as Send Centres.
1. Press Menu, Text and press OK.
to Text settings and press OK.
2. Scroll
or
3. Scroll
to Send Service and press OK.
4. Press
or
to select the Service Centre and press OK.
5. Press Back to return to the previous menu level.
Or press
to return to standby.
Message alert
When you receive a text message:
• the new message beep will sound at the handset.
• the new text message icon is shown on the handset display.
• the base indicator light flashes.
These alerts can be switched On or Off.
The default setting is On.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
61
62
Text messaging
Switch new message alert on or off
1. Press Menu, Text is highlighted. Press OK.
to Text settings and press OK.
2. Scroll
or
3. Scroll
to New text alert and press OK.
4. Press
or
to select On or Off and press OK.
5. Press Back to return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Using additional handsets
You can use up to five BT Verve 450 additional handsets with
your BT Verve 450 base to extend your phone system without
needing to install extension sockets for each new phone.
Your BT Verve 450 handset can also be registered to up to
four other bases. You can then select the base you would
prefer to use.
If you have purchased a BT Verve 450 multiple pack any
additional handsets come pre-registered to the base.
If you have purchased an additional handset separately
you must register it to your BT Verve 450 base before it can
be used.
Registering an additional handset
At the handset:
1. Press Menu, scroll
to Settings and press OK.
2. H/set settings is highlighted. Press OK.
3. Scroll
or
to Register and press OK.
4. Press
or
to select the base you want. Press OK.
5. Enter the system PIN then press OK. The display shows
Registering...
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
63
64
Using additional handsets
If registration is not successful first
time, please repeat the process again
in case the base registration period ran
out of time.
If there are already 5 handsets
registered to the base, the registration
will fail. You must de-register another
handset before you can register the
new one.
If your BT Verve 450 handset is
registered to more than one base, you
can select which base to use.
If you have a handset registered to
more than one base and then deregister it from one of them you will
need to re-select which base to use.
Until the base is selected the handset
will display Register.
At the base:
1. Press and hold
.
The handset is automatically assigned the next available
handset number.
Select base
1. Press Menu, scroll
to Settings and press OK.
2. H/set settings is highlighted. Press OK.
3. Scroll
to Select base and press OK.
4. Base 1 is highlighted. Scroll
want and press OK.
or
to the base you
5. Display shows Saved followed by the standby screen.
De-register a handset
1. Press Menu, scroll
to Settings and press OK.
2. H/set settings is highlighted. Press OK.
3. Scroll
to De-register and press OK.
4. Enter the System PIN (original setting = 0000) and press OK.
5. Select handset! option is highlighted. Scroll
to the handset you want and press OK.
or
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Using additional handsets
6. Display shows De-registered!
7. Press Back to return to the previous menu level.
Internal calls
Call another handset
If you have more than one handset registered to the base, you
can make internal calls between two handsets.
1. Press Int and if you have one other handset it will ring.
If you have extra handsets, press
or
to select the
handset (1-5) you want to call, then press OK.
Transfer a call
You can transfer an external call to another handset registered
to the base.
1. During your call, press Int. Your external caller is put on hold.
2. If you have one other handset it will ring. If you have extra
handsets, press
or
to select the handset (1-5)
you want, then press OK.
3. When the other handset answers you can announce the caller.
4. Press Switch to switch between the two callers.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
65
66
Using additional handsets
If the other handset does not answer,
press Single to return to your original
caller.
3-Way conference call
You can hold a 3-way conference call between 2 internal
callers and 1 external caller
1. During your call, press Int. Your external caller is put on hold.
2. If you have one other handset it will ring. If you have extra
handsets press
or
to select the handset (1-5)
you want, then press OK.
3. When the other handset answers you can announce the call.
Press Conf to join all callers.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Help
Phone does not work
• Have you installed the batteries correctly? See page 8.
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the phone socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try
again. If it still does not work disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.
You have a dial tone, but the phone will not dial out
• You may need to change the dial mode from tone to pulse, see page 35.
• If you are connected to a switchboard, check whether you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off, see page 31.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base, see page 63.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
67
68
Help
No display
• The batteries may be flat, dead or incorrectly inserted.
• Recharge or replace the batteries
icon flashes
•
•
•
•
Is the handset registered correctly to the base, see page 63.
Check that the mains power is correctly connected.
Check that the handset is within range of the base.
The batteries are low, place the handset on the base/charger to recharge.
icon not scrolling
• Try cleaning the charging contacts.
• Check that the mains power is correctly connected.
You hear the busy tone when you press
• Make sure the handset is in range of the base.
• Another handset registered to your BT Verve 450 base may be on the line.
Answering machine does not record any messages
• The memory may be full. Play and delete old messages, see page 50-51.
Answering machine messages have the wrong date and time
• Have you set the date and time? See page 10.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Help
Cannot access your messages from another phone
• Have you changed the remote access security PIN code? See page 52.
Always keep a note of the new PIN code in a safe place.
• Has Remote access been disabled? To enable Remote access, see page 52.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider, see page 40.
• The caller may have withheld their number.
• An exact name/number match was not found in your directory. Check that you have stored the
full STD dialling code.
Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Verve 450 base and you can register your
BT Verve 450 handset to up to 4 bases. Check that you have not exceeded the limits.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid interference
when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still
experience problems.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
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70
Help
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your BT Verve 450 can interfere with other electrical equipment if it is placed too
close. It is recommended that you place your BT Verve 450 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Verve 450 Helpline on 0800 218 2182*
or email bt.helpdesk@vtecheurope.com.
Possible problems with text messaging
Text messages cannot be sent and screen displays Message failed
• The base station power supply or telephone line cord might not be properly connected.
• Check that the base station power supply is plugged into the mains socket and switched on and
that the telephone is plugged into the telephone wall socket.
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 58 for instructions on how to enter
the number.
Cannot send text
• Check service centre number is correct including 1470P prefix (this is for BT lines. If you have
another network provider please check the prefix number with them). In order to send and
receive text messages you must not withhold your number. If you normally withhold your number
the 1470 prefix presents your number for you.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Help
Cannot receive text
• You will not be able to receive text messages until you have first sent a message. The first
message sent registers you with the text service.
• More than one text messaging product is plugged into the line. Remove other products.
• Check service centre number is correct.
• Ensure you have subscribed to a Caller Display service and that it is active. You can check this by
noting if your phone displays your caller’s number when you receive an incoming call.
• If you are using personal user areas please ensure you have given people your user area
number and that they are entering it to the end of your telephone number when sending you
a text message.
Text has previously been sent and received but you are now only receiving voice spoken text
messages, from number 0845 6021111.
• This may be due to your line being de-registered at the text service centre. All you need to do is
text RESET and send it to 00000. You will receive a confirmation message back. This assumes that
your Caller Display service is active and working on your line. Messages sent to 00000 are free.
Further help and advice for text queries on BT lines:
• BT Residential customers – call 151, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a
customer adviser.
• BT Business Customers – call 152, choose option 2, when prompted by the Fault Management
Service select option 2, enter your phone number on the handset and wait to speak to a
customer adviser.
• For other telephone service providers please contact their customer services.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
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72
Help
General sales enquiries
• BT Residential lines – call 150. BT Business lines – call 152.
• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
• Additional handsets are available from the Helpdesk on 0800 218 2182*.
Billing enquiries
• Refer to the telephone number shown on your telephone bill.
Other functions and services available from the text messaging service
By sending the following commands to the BT text self administration facility you can control
functions and capabilities in your text phone and the way messages are handled.
1. Press Menu. Text is highlighted. Press OK.
2. Write new message is highlighted. Press OK.
3. Use the keypad to type in the following commands (depending upon what you want to do):
Opt out from receiving voice text messages.
Turns off the opt out option.
Turns on permanent voice text message delivery to your phone.
All incoming text is delivered as voice text.
Turns off permanent voice text message delivery.
4. Press Option. Display highlights Send.
5. Enter the number 00000 then press Send.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Help
If you are sending a message from a fixed line phone to another fixed line phone
Forces a message you send to be delivered as a voice text even though the
recipient may have a text enabled phone and usually receives written text. This command is
inserted at the start of the message and applies only to that message, e.g.
‘Hello I will be home late’.
You keep hearing an error beep
• You have pressed the wrong button in a sequence. Check the prompts in the display or refer to
instructions in this user guide.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
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74
General information
IMPORTANT
This equipment is not designed for making emergency
telephone call when the power fails. Alternative
arrangements should be made for access to
emergency services.
This product is intended for connection to analogue
public switched telephone networks and private
switchboards in the United Kingdom.
Replacing the handset battery
After a time, you may find that the handset battery is
running out of charge more quickly. This is a standard
sign of wear and the battery will need replacing.
1. Open the battery compartment cover.
2. Take out the old battery and replace with a new
NiMH battery pack.
3. Push the battery compartment cover back on until it
clicks into place.
WARNING
Do not immerse batteries in water or throw them into a
fire, or dispose of them with ordinary domestic refuse.
BT accepts no responsibility for damage caused to your
BT Verve 450 by using any other types of batteries.
There is a risk of explosion if incorrect batteries
are fitted.
Safety information
• Only use the power supply suitable for the BT Verve
450 range. Using an unauthorised power supply will
invalidate your guarantee and may damage the
telephone. The item codes for the base mains power
supply are 040367 (black product) or 045028 (white
product). If you have purchased a multiple pack the
item codes for the charger mains power supply are
040368 (black product) or 042169 (white product).
• Use only the approved rechargeable batteries
supplied. Spare rechargeable batteries are available
from the BT Verve 450 Helpline on 0800 218 2182*.
• Do not open the handset (except to replace the
handset batteries) or the base. This could expose you
to high voltages or other risks. Contact the Helpline
on 0800 218 2182* for all repairs.
• If the keylock is switched on, it is NOT possible to make
calls, except to the emergency numbers (999/112).
• Radio signal transmitted between the handset and
base may cause interference to hearing aids.
• It is recommended that advice from a qualified expert
be sought before using this product in the vicinity of
emergency/intensive care medical equipment.
• It is recommended that if you have a pacemaker
fitted you check with a medical expert before using
this product.
• Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock/alarms and
computers if placed too close.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
General information
• It is recommended that you place your product at
least one metre away from such appliances to
minimise any risk of interference.
• Never dispose of batteries in a fire. There is a serious
risk of explosion and/or the release of highly toxic
chemicals.
Cleaning
• Clean the handset and base (or charger) with a damp
(not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the
product. Never use a dry cloth as this may cause a
static shock.
Environmental
• Do not expose to direct sunlight.
• The handset may become warm when the batteries
are being charged or during prolonged periods of use.
This is normal. However, we recommend that to avoid
damage you do not place the product on
antique/veneered wood.
• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in locations
preventing the free flow of air over its surfaces.
• Do not submerge any part of your product in water
and do not use it in damp or humid conditions, such
as bathrooms.
• Do not expose your product to fire, explosive or other
hazardous conditions.
• There is a slight chance your phone could be
damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord during
an electrical storm.
Product disposal instructions
The symbol shown here and on the product
means that the product is classed as Electrical
or Electronic Equipment and should not be
disposed with other household or commercial
waste at the end of its working life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimize the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes. For
more information please contact your local authority
or the retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
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76
General information
Guarantee
Outside of the 12 month guarantee period:
Your BT Verve 450 is guaranteed for a period of 12
months from the date of purchase.
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT Verve 450 or
any component thereof, (other than batteries), which
is identified as faulty or below standard, or as a result
of inferior workmanship or materials. Products over
28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as instructed.
We recommend that you contact BT’s approved repair
agent Helpdesk Solutions on 0870 240 5029 or a
local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line
cords, power supply units and the original batteries.
(Please note that we cannot take responsibility for
goods damaged in transit). Please obtain and keep
proof of posting from the Post Office.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
For your records
• This guarantee does not affect your statutory rights.
For guarantee purposes proof of purchase is required
so please keep your receipt.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help section beginning on page 67 or contact the
BT Verve 450 Helpline on 0800 218 2182* or email
bt.helpdesk@vtecheurope.com for assistance. In the
unlikely event of a defect occurring, please follow the
Helpline’s instructions for replacement or repair.
Date of purchase:
Place of purchase:
Serial number:
* Calls made from within the UK mainland network are
free. Mobile and International call costs may vary.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
General information
Technical information
How many telephones can I have?
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any
one telephone line. Your BT Verve 450 has a REN of
1. A total REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephones may not ring. With
different telephone types there is no guarantee of
ringing, even when the REN is less than 4.
Any additional handsets and chargers that you
register have a REN of 0.
R&TTE
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
1999/5/EC.
Connecting to a switchboard
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards, which support tone and
pulse dialling and timed break recall. If in doubt
please consult your service provider.
Inserting a pause
With some switchboards, after dialling the access
code you may have to wait for a moment while the
switchboard picks up an outside line so you will need
to enter a pause in the dialing sequence.
Press and hold
to insert a pause (P) before
entering the telephone number.
You may also need to enter a pause when storing
international numbers or charge card numbers.
Recall
You may need to use the recall function if you are
connected to a switchboard/PBX (Private Branch
Exchange), contact your PBX supplier for further
information. The recall function is set to timed break
recall and is also used for BT Calling Feature.
Declaration of Conformance
Hereby, VTech declares that this BT Verve 450 is in
compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
If you would like a copy of the Declaration of Conformance,
please email bt.helpdesk@vtecheurope.com
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
77
Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2008.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in China
BT Verve 450 (04/08) 2