User guide | BT 8375 Telephone User Manual

8375 Falcon UG Issue 2 [2]
BT Falcon
User Guide
12/9/07
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BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375
8375 Falcon UG Issue 2 [2]
12/9/07
15:30
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BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375
Section
Welcome…
to your BT Falcon VoIP Telephone
•
•
•
6-Line LCD display
Integrated 2 port 10/100 Ethernet switch
Phone services:
Call Forward, Call Transfer, Call Hold, Redial
Group listening, Handsfree
Speed dial, Conference call
Phonebook, Call logs
Caller Display
•
•
Headset port
Multiple power options: power over Ethernet 802.3af and
external power supply adaptor
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Section
This User Guide provides you with all the
information you need to get the most from
your phone. You must first set up your
phone before you can use it. This doesn’t
take long as it is easy to do. Just follow the
simple instructions on the next few pages.
Got everything?
• BT Falcon VoIP telephone
• Handset
• Handset cord
• Ethernet cable
• Mains power adaptor
• Desk mounting plinth
Need help?
If you have any problems setting up or using your BT Falcon,
contact the Helpline on 0800 169 1146 or go to
www.bt.com/business/broadbandvoice
Emergency Calls – IMPORTANT INFORMATION PLEASE NOTE
Access to Emergency Services is provided but calls including
emergency calls to 999 or 112, made via the BT Broadband Voice
service may not work in the event of power or broadband
connection failure. These failures may be caused by reasons
outside our control. Location information, provided to the
emergency services, is limited to the location details associated
with your primary Business PSTN billing address, this may not be
where the call was originated.
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In this guide
Getting started
Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting the handset. . . . . . . . . . . . . . . . . 6
Connecting a headset . . . . . . . . . . . . . . . . . . 6
Connect stand . . . . . . . . . . . . . . . . . . . . . . . . 6
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting to the network . . . . . . . . . . . . . . 7
Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting to know you phone
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
LCD screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Indicator definitions. . . . . . . . . . . . . . . . . . . . 14
Entering characters . . . . . . . . . . . . . . . . . . . . 15
Display in idle mode. . . . . . . . . . . . . . . . . . . . 16
Display during a call. . . . . . . . . . . . . . . . . . . . 16
Using the phone
Switch from one mode to another . . . . . . . . 17
Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Make a call using handsfree . . . . . . . . . . . . . 18
Making a call with the headset . . . . . . . . . . . 18
Entering details into the phone book . . . . . . 19
Making a call using the Phone Book. . . . . . . 20
Making a call to one of the last 30 numbers
you called or received . . . . . . . . . . . . . . . . . . 20
Programming F1 to F10 Function Keys . . . . 21
Making a call using Short Code dialling
(Speed dialling) . . . . . . . . . . . . . . . . . . . . . . . 21
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . 22
Reject a call . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Missed calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Hold and Retrieve a call. . . . . . . . . . . . . . . . . 24
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3 – Way Conference Call . . . . . . . . . . . . . . . . 26
Dropping one participant from
the Conference call . . . . . . . . . . . . . . . . . . . . 26
Option Menu . . . . . . . . . . . . . . . . . . . . . . . . . 27
Dial Subscribe. . . . . . . . . . . . . . . . . . . . . . . . . 27
Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Auto Reject . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Auto Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . 30
Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Calling features. . . . . . . . . . . . . . . . . . . . . . . . 32
Selfcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Webcare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Personal settings . . . . . . . . . . . . . . . . . . . . . . 33
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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In this guide
Setting the volume . . . . . . . . . . . . . . . . . . . . 33
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Config menu list . . . . . . . . . . . . . . . . . . . . . . . 34
Changing the ringtone. . . . . . . . . . . . . . . . . . 35
Changing the date format . . . . . . . . . . . . . . . 35
Changing the time format . . . . . . . . . . . . . . . 35
Changing the language . . . . . . . . . . . . . . . . . 35
Changing the keybeep (key echo). . . . . . . . . 36
Turning the alarm on/off . . . . . . . . . . . . . . . . 36
Setting the alarm time . . . . . . . . . . . . . . . . . . 36
Setting the alarm periodically . . . . . . . . . . . . 37
Setting the alarm tone. . . . . . . . . . . . . . . . . . 37
Setting the contrast . . . . . . . . . . . . . . . . . . . . 37
Changing the PIN (password setting) . . . . . . 38
Setting the password to lock the phone. . . . 38
Setting new shortcuts . . . . . . . . . . . . . . . . . . 39
Programming the memory keys F1 – F10 . . 39
Viewing the status of the BT Falcon . . . . . . . 39
General information
Safety information . . . . . . . . . . . . . . . . . . . . . 40
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Environmental . . . . . . . . . . . . . . . . . . . . . . . . 40
Product disposal instructions . . . . . . . . . . . . 40
Guarantee . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Getting started
Setting up
1. Connecting the handset
Connect one end of the handset cord into the handset and the other end into the bottom socket
located on the left-hand side of the telephone . Place the handset in the cradle on the telephone.
2. Connecting a headset
If you use a headset, connect the plug into the top socket located on the left-hand side of the
telephone
. Press the
button to activate the headset mode.
3. Connect stand
Attach the stand to the underneath of the telephone by inserting the short tabs into the smaller
holes at the back first and then inserting the longer tabs into the larger, front holes.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Getting started
4. Power
Plug the power lead into the socket labelled DC underneath the telephone. Plug the other end
into the mains socket and switch on.
Power lead
If your network supports power over Ethernet (PoE) your BT Falcon can be powered from a powered
Ethernet switch via the Ethernet cable. In this case the mains power adapter is not required.
5. Connecting to the network
Ensure your router has power and an internet connection. Connect the Ethernet cable into the
socket labelled LAN underneath the telephone and plug the other end into the Ethernet port of
the router or Ethernet switch as appropriate.
Ethernet cable from
Broadband Router
or Ethernet switch
You can connect a network device to the Ethernet port, labelled PC, of your BT Falcon
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Getting started
6. Provisioning
When the power and Ethernet connections are made to your BT Falcon it will automatically connect
to the BT Broadband Voice service. The lights on the phone will flash and the display will show...
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Provisioning...
Please Wait...
Your BT Falcon is registering with the Broadband Voice service, which may take several minutes.
When completed successfully the phone will display the idle screen.
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Broadband Voice
Telephone Number
CalLog
You are now ready to make calls using your BT Falcon.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Getting to know your phone
9
Buttons
3 soft keys
Activate the features described
by the text message directly
above on the LCD screen.
LCD screen
Displays information about the phone settings,
such as the number dialling out or calling in, date,
time, calls status, call duration, timer etc.
It is a 6 -line of 20 characters LCD screen.
Navigation
Use to browse the setting
options, display the last 30
called numbers in standby
mode and to navigate the soft
key options in editing mode.
Clear
Clear characters in editing
mode or exit to standby
display (long click) or return
back to the previous page.
Menu
Enables access to the menu.
Confirmation key
LED
See page 12.
Phonebook
Enables you to access the
phonebook and view the
names and numbers the user
wants to dial.
Mute
Activates/deactivates
mute function.
Redial
Calls the last number dialled.
Headset
Activates headset mode
during a call.
Speaker
Activates/disables handsfree
or group-listing function
and switches the
microphone on/off.
Handset
Makes and receives calls.
Volume + / –
Adjust the volume of the
handset, headset, speaker
phone, ringer phone.
Memory keys (F1 – F10)
Are used as speed dial keys.
Dialling pad
Press the dial pad buttons to dial a number.
Dial pad buttons work exactly like those on
your existing telephone. In the editing mode,
it can be used to input characters.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Getting to know your phone
LCD screen
Main display
Date
Time
Information icons
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Phone unlock
Network status not OK
SIP registration status not OK
SIP registration status OK
Network status OK
Transf Transf Transf
Soft key information
Press the left or right scroll function keys
to see additional soft key options
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Getting to know your phone
Soft keys
SOFT KEY
BRIEF DESCRIPTION
A/a/1
Switch between upper/lower/numerical case
Active
Activate option/service
Admin
Enter to administration sub-menu
Answer
Answer an incoming call
AutoAn
Shortcut to “Auto Answer”
Back
Return to previous menu
CalLog
Shortcut to Call log
Cancel
Cancel an action or exit to previous menu without applying changes
Conf
Set-up a conference call
DelChr
Delete character in edit mode
Delete
Delete specific entry
Detail
Show detailed information
Dial
Dial an entered phone number
DNDst
Do Not Disturb
Down
Contrast adjustment
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Getting to know your phone
SOFT KEY
BRIEF DESCRIPTION
Dsub
Shortcut to “Dial Subscribe”
EndCal
End active call
Edit
Edit content
Exit
Return to previous menu
Format
Change display format e.g. Date and Time
Hold
Put current call on hold
Lock
Locks the phone to stop outgoing calls
MsCall
Shortcut to missed call list
NewCal
Make a new call
OFF
Set specific service OFF
OK
Confirm setting
ON
Set specific Service ON
Option
Shortcut to phone services
PhBook
Shortcut to phone book
Reject
Call rejected and transferred to 1571 Voice Mailbox
Remove
Remove a conference participant
Save
Save the chosen setting
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Getting to know your phone
SOFT KEY
BRIEF DESCRIPTION
Select
Select current item on the screen
Transf
Transfer a call
UnHold
Release a held line
Up
Contrast adjustment
View
View more detailed information
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Getting to know your phone
Indicator definitions
INDICATOR
COLOUR
CONDITION
STATUS
Speaker
Red
Default
During startup
Speaker on
Off
On
On
Headset
Red
Default
During startup
Headset on
Off
On
On
Mute
Red
Default
During startup
Mute on
Off
On
On
Green
Default
During startup
Incoming call
During a call
Call on hold
Off
All on
F1 flashes fast
F1 on
F1 flashes slow
During startup
During registration to Broadband Voice
or registration lost
No connection to network
During configuration or firmware download
Reprogramming
On
Flashes fast
Flashes slow
Flashes fast
On
Incoming call
Missed call
Flashes slow
Flashes slow
F1–F10
Red
LED
Green
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Getting to know your phone
Entering characters
You can enter characters on the BT Falcon by using the numerical keypad, in the same way as
when text messaging on a mobile phone. Below are listed the keys of the numerical keypad and
opposite them the letters and characters that they enter.
KEY
LOWER CASE
UPPER CASE
1
1.,=+-&^|
2
abc2àáåãâç
ABC2ÃÄÅÆ
3
def3èéêë
DEF3É
4
ghi4ìíîï
GHI4
5
jkl5
JKL5
6
mno6ñòóôõöø
MNO6ÑØ
7
pqrs
7PQRS7
8
tuv8ùúû
TUV8Ü
9
wxyz9ÿ
WX Y Z 9
0
0 Space @ % ( ) [ ] < >
*
*#?!:;'“_/
#
#
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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16
Getting to know your phone
Display in idle mode
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Broadband Voice
Telephone Number
CalLog
Soft key option 1
Soft key option 2
Lock
Soft key option 3
DNDst
Display during a call
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Number/Name
Status
Call timer
Soft key option 1
Hold
Transf
Conf
Soft key option 2
CalLog PhBook EndCal
Soft key option 3
NewCal
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
17
There are five communications modes:
Handset mode – pick up handset and speak.
Handsfree mode – press
Headset mode – press
.
.
Handset and Group listening – pick up handset and press
Headset and Group listening – press
and
.
.
Switching from one mode to another
Telephone handset
Handsfree
1. Press the
Telephone handset
Headset
key Press the
key
2. Replace the
telephone handset
Handsfree
Pick up the
telephone handset
Headset
Pick up the
telephone handset
Press the
1. Press the
2. Press the
key
key
key
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Secrecy
At any time you can press
to prevent the caller hearing you.
Make a call
1. Lift handset, listen for dial tone and key in number using dialling pad.
Or
Enter the number using the dialling pad and then lift the handset.
Make a call using handsfree
1. Press handsfree function key
, listen for dial tone and key in number using dialling pad.
Or
Enter number using the dialling pad and press
.
Making a call with the headset
1. Press
, listen for the dial tone and key in the number using the dialling pad.
Or
Enter the number using the dialling pad and press
.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Entering details into the Phonebook
To enter a space press the 0 key twice.
1. Press the function key
.
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Soft key option 1
View
Soft key option 2
Add
2. Use scroll function key
Dial
Delete
Back
to go to soft key option 2.
3. Press soft key Add.
4. Press soft key Edit.
5. Enter name (alphanumeric 20 characters max length) and press
6. Use scroll function key
.
to move down onto <Null> line.
7. Press soft key Edit.
8. Enter telephone number (numeric length 24 characters max length) and press
.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
9. Use scroll function key
to move down onto Default line.
10. Press the soft key Edit to change the ring tone allocated to the entry.
11. Use scroll function key
or
to choose a ring tone and press Play to hear a sample.
12. Press soft key Save.
Making a call using the Phone Book
1. Press phone book function key
2. Use scroll function keys
.
to search list and highlight the required name.
3. As required, pick up handset, or press soft key Dial or function key
or press function key
.
,
Making a call to one of the last 30 numbers you called or received
1. Press soft key CalLog and choose from list, Missed Call Log, Received Call Log or
Dialled Call Log. Press soft key Select.
2. You can view the Dialled Call Log by pressing the
key.
3. Choose the required name/number from the list then, as required, pick up handset, or press soft
key Dial or function key
, or function key
.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Programming F1 to F10 Function Keys
1. Press required
to
key.
2. Press soft key Edit and enter number.
3. Press soft key Save to store entry.
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Soft key option 1
Edit
Soft key option 2
Save
Back
Delchr
A>a>1
Making a call using Short Code dialling (Speed dialling)
1. Press appropriate
to
memory key.
2. As required, pick up handset, or press soft key Dial or function key
or function key
.
,
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Receiving calls
When you receive an incoming call, the telephone will ring and the LED will flash green.
The callers number or name will be displayed if the number is stored in the phonebook.
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Caller Name or
Phone Number
Answer Reject Transf
1. As required: Lift handset, or press soft key Answer, or F1, or
, or
.
Reject a call
1. Press soft key Reject to reject the call. The call is then diverted to 1571 Voice Mailbox.
Note
Any Voice Mail messages can be retrieved by dialling 1571.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Missed calls
22/05/07 09:15:21
Have
missed calls
MsCall
Back
1. Green LED on phone flashing.
2. LCD screen indicates number of missed calls.
3. Click soft key MsCall and use
to search list.
4. Click soft key View to verify called number, date and time of call.
5. To return the call: Lift handset, or press soft key Answer, or
, or
, or
.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Hold and Retrieve a call
1. During call press soft key Hold to put call on hold.
2. Press soft key Unhold to retrieve held call.
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Number/Name
Status
Duration
Soft key option 1
Hold
Transf
Conf
Soft key option 2
CalLog PhBook EndCal
Soft key option 3
NewCal
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Call Transfer
22/05/07 09:15:21
Caller Name or
Phone Number
Soft key option 1
Hold
Transf
Conf
Soft key option 2
CalLog PhBook EndCal
Soft key option 3
NewCal
1. Press soft key Transf during call.
2. Dial the desired phone number to which you want the call transferred.
3. The original caller will be put on hold, while you confirm the called number will accept the call.
Press soft key Transf and hang up to transfer the call (in some instances you will also need to
press soft key EndCal) or press soft key Back to return to the caller.
4. To transfer the call without talking to the called number, press soft key Transf and hang up.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
3 – Way Conference Call
1. During call, press soft key Conf.
2. Enter desired phone number.
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Caller Name or
Phone Number
Soft key option 1
Hold
Transf
Conf
Soft key option 2
CalLog PhBook EndCal
Soft key option 3
NewCal
3. When called party answers, press soft key Conf to join all three parties together.
Dropping one participant from the Conference call
1. Use scroll key
2. Use scroll key
to highlight the line to be dropped.
to find the Remove soft key.
3. Press soft key Remove to remove line from conference call.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Option Menu
Dial Subscribe
By turning on Dial Subscribe your BT Falcon will automatically dial a preset number
at a preset time.
1. Press the
key, Option soft key then the Select soft key.
2. Press the Change soft key and enter the number you wish to dial, press the OK soft key.
3. Enter the hours and minutes, using the keypad, of the time that you want to make the call and
press the OK soft key.
4. Use the
keys to turn the Dial Subscribe on or off and press the Save soft key.
The idle screen displays DialSubscribing…
Or, if you have added the Dsub soft key (see Setting new shortcuts, page 39).
5. Press the Dsub soft key and follow 2 to 4 above.
Call Waiting
By turning on Call Waiting you be notified when another call is received while you are already on
a call. If Call Waiting is off the second caller will automatically be transferred to 1571 Voice
Mailbox to leave a message.
1. Press the
key, Option soft key,
key to CallWaiting then the Change soft key.
2. Each press of the Change soft key turns the service on and off.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Auto Answer
By turning on Auto Answer your BT Falcon will answer an incoming call after a preset time.
To turn on Auto Answer:
1. Press the
key, Option soft key,
key twice to AutoAnswer then the Select soft key.
2. Press the Edit soft key and enter the time in seconds for the answer delay.
Press Save soft key to confirm.
3. Press the
key and the Edit soft key to change the method of accepting the call, Handsfree
or Headset, by pressing
or
. Press Save soft key to confirm.
To turn off Auto Answer:
1. Press the
key, Option soft key,
key twice to AutoAnswer.
2. To turn Auto Answer off press the Off soft key.
To edit the Auto Answer settings:
1. Press the
key, Option soft key,
key twice to AutoAnswer.
2. Press the View soft key and change the settings as shown in 2 & 3.
Or, if you have added the AutoAn soft key (see Setting new shortcuts, page 39).
3. Press the AutoAn soft key and follow the instructions above.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Auto Reject
By turning on Auto Reject all incoming calls will be transferred to 1571 Voice Mailbox after a
preset time if not answered.
To turn on Auto Reject:
1. Press the
key, Option soft key,
key three times to AutoReject then the Edit soft key.
2. Enter the time in seconds for the required delay. Press Save soft key to confirm.
To turn off Auto Reject:
1. Press the
key, Option soft key,
key three times to AutoReject.
2. To turn Auto Reject off press the Off soft key.
To edit the Auto Reject delay setting:
1. Press the
key, Option soft key,
key three times to AutoReject.
2. Press the View soft key and change the settings as shown in 2.
Auto Stop
By turning on Auto Stop all outgoing calls will be cancelled after a preset time.
To turn on Auto Stop:
1. Press the
key, Option soft key,
key four times to AutoStop then the Edit soft key.
2. Enter the time in seconds for the required delay. Press Save soft key to confirm.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
To turn off Auto Stop:
1. Press the
key, Option soft key,
key four times to AutoStop.
2. To turn Auto Stop off press the Off soft key.
To edit the Auto Stop delay setting:
1. Press the
key, Option soft key,
key four times to AutoStop.
2. Press the View soft key and change the settings as shown in 2.
Do Not Disturb
By turning on Do Not Disturb all incoming calls will be immediately transferred to your 1571
Voice Mailbox. You can preset time periods for Do Not Disturb to remain active.
1. Press the
key, Option soft key,
key five times to DoNotDisturb then the Select soft key.
Or, press the DNDst soft key
2. Press the Edit soft key and press
Press OK soft key to confirm.
or
to turn the service On or Off.
or
to change the time period.
3. Press
and then the Edit soft key. Press
Options are Forever, Relative time or Absolute time.
Option - Forever
4. Press OK soft key to confirm. The idle screen displays DNDst:Forever.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Option – Relative time
5. Press OK soft key to confirm. Press the
key then press the Edit soft key.
6. Enter the number of days, hours and minutes, using the keypad, that you require Do Not Disturb
to be active (e.g. 00, 00:10 will keep Do Not Disturb on for 10 minutes then the service will
automatically turn off).
7. Press OK soft key to confirm. The idle screen displays DNDst:00, 00:10 (R) and the day, hour,
minute will decline until they reach zero.
Option – Absolute time
8. Press OK soft key to confirm. Press the
key then press the Edit soft key.
9. Enter the time, using the keypad, that you require Do Not Disturb to be deactivated
(e.g. 17:10 will automatically turn off Do Not Disturb at ten past five).
10. Press OK soft key to confirm. The idle screen displays DNDst:17:10 (A)
Phone Lock
By turning on Phone Lock no calls can be made from your BT Falcon. When a call is attempted the
display will show Wrong Number! Phone Lock can be password protected and will require a PIN to
set and clear (see Setting the password to lock the phone, page 38).
1. Press the
key, Option soft key,
key six times to PhoneLock then the Change soft key.
2. If password protected, enter your password/PIN (default is 0000) and press OK soft key.
3. Each press of the Change soft key turns the service on and off.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Reboot
This option forces your BT Falcon to carry out a full system reboot and will only be required if
requested by the BT Helpdesk or your system administrator.
1. Press the
key, Option soft key,
key seven times to Reboot then the Select soft key.
2. Press the OK soft key to confirm.
Calling features
Webcare is a web based facility that allows you to manage calling features on the line connected
to your BT Falcon. Before Webcare can be used the Administrator must first set up a password for
each line. This is managed using Selfcare. For more information on using Webcare, Selfcare and
BT Hosted VoIP consult the userguide available at http://www.btbroadbandoffice.com/help/
Selfcare
For Administrator use only.
By using Selfcare the Administrator can add more lines, add geographic numbers and change the
calling plan.
1. Log into Selfcare using https://service.btbroadbandvoice.bt.com/selfcare/businessYourAccount
with the password that was emailed to you.
2. Click on the Manage your lines link and then select each line in turn, making the following changes:
a. Select Password and enter a new password for each of the lines, this is the password that will be
used to access Webcare. The 056nnnnnnnn number will be the username. Ensure you keep a
record of this information.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
b. Select Line name to change the display name of each line, this will normally be the user of the line.
c. Select Administrator privileges to give a user advanced Webcare privileges.
Webcare
1. Contact your Administrator and request the password allocated to you.
2. Log into Webcare using https://www.bbv-youraccount.com/Login.jsp
3. Enter your telephone number (typically starting 056) in the Directory number field, and your
password and click on Login.
4. Use the navigation panel on the left to manage your calling features. A full description of the
options is provided on the Service manual link.
5. The Administrator can also manage additional calling features and are able to configure:
a. The lines included in the Multi Access Directory Number (MADN).
b. The lines included in the Multiline Hunt Group (MLHG).
Personal settings
Setting the volume
1. Use the
or
keys when the telephone is ringing to adjust the ring tone level.
or
keys during a conversation to adjust the speech volume.
Or
Use the
Mute
1. Press
during the conversation to put the telephone on mute.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Config menu list
Ringer
Date
Time
Language
Key Echo
Menu
Config
Personalize
Alarm Clock
Contrast
PIN Setting
Shortcut
Memory Key
Information
Status
Time
Type
Bell
Sample text: AB...H
sample text: 1...8
Enter Password
Shortcut 1
Shortcut 2
Memory Key F1
Memory Key F2 – 9
Memory Key F10
FW Version
HW Version
IP
MAC
GW
Mask
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Changing the ringtone
1. Press the
key, Config soft key, Select soft key then Edit soft key.
2. Select a ring tone using the
Set the volume by pressing
or
or
keys. You can listen to the ring tone by pressing "Play".
.
3. When you have selected the desired ring tone and sound level press the Save soft key.
Changing the date format
1. Press the
key, Config soft key, Select soft key,
key then Format soft key.
2. Each press of Format changes the date style.
3. When you have selected the desired format press the Back soft key.
Changing the time format
1. Press the
key, Config soft key, Select soft key,
key twice then Format soft key.
2. Each press of Format changes 12hr/24hr.
3. When you have selected the desired format press the Back soft key.
Changing the language
1. Press the
key, Config soft key, Select soft key,
2. Select a language using the
or
key three times then Edit soft key.
keys.
3. Press the Save soft key to confirm.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Changing the key beep (key echo)
1. Press the
key, Config soft key, Select soft key,
2. Select On or Off using the
or
key four times then Edit soft key.
keys.
3. Press the Save soft key to confirm.
Turning the alarm on/off
1. Press the
key, Config soft key,
2. Select On or Off using the
or
key to Alarm Clock, Select soft key then Edit soft key.
keys.
3. Press the Save soft key to confirm.
4. When the alarm is On an icon will flash in the display.
5. When the alarm time is reached an audible alert will be heard, turn off by pressing the
key.
Setting the alarm time
1. Press the
key, Config soft key,
key to Alarm Clock, Select soft key,
key then Edit soft key.
2. Using the keypad enter the hours then the minutes.
3. Press the Save soft key to confirm.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Setting the alarm periodicity
1. Press the
key, Config soft key,
Edit soft key.
key to Alarm Clock, Select soft key,
2. Select One Shot (once) or Periodic (daily) using the
or
key twice then
keys.
3. Press the Save soft key to confirm.
Setting the alarm tone
1. Press the
key, Config soft key,
then Edit soft key.
2. Select an alarm tone using the
Set the volume by pressing
or
or
key to Alarm Clock, Select soft key,
key three times
keys. You can listen to the tone by pressing "Play".
.
3. When you have selected the desired tone and sound level press the Save soft key.
Setting the contrast
1. Press the
key, Config soft key,
key twice to Contrast then Select soft key.
2. Use the Down and Up soft keys to change the contrast and press the OK soft key when the desired
level is reached.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Changing the PIN (password) setting
1. Press the
key, Config soft key,
key three times to PIN Setting then Select soft key.
2. Enter Password is displayed, enter your password using the keypad (the default is 0000) and
press the OK soft key.
3. Use the Down soft key to highlight Change PIN Code. Press the Select soft key.
4. Enter a new four digit PIN using the keypad and confirm with the OK soft key.
Re-enter the new PIN and press the OK soft key.
Setting the password to lock the phone
If the Flag (password) is set to ON you will need to enter your PIN to lock and unlock the phone.
1. Press the
key, Config soft key,
key three times to PIN Setting then Select soft key.
2. Enter Password is displayed, enter your password using the keypad (the default is 0000)
and press the OK soft key.
3. Press the Change soft key, each press turns the Flag on/off.
4. Press the Back soft key.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Using the phone
Setting new shortcuts
You can add two new soft keys to the idle screen that are available by pressing the
The two options are Auto Answer and Dial Subscribe.
1. Press the
key, Config soft key,
key twice.
key four times to Shortcut then Select soft key.
2. Use the
or
keys to highlight one of the options and press the Edit soft key.
3. Use the
or
keys to display the options and press the Save soft key to confirm.
Programming the memory keys F1 – F10
1. Press the
2. Use the
key, Config soft key,
or
key five times to Memory Key then Select soft key.
keys to select the required F1 - F10 memory and press the Edit soft key.
3. Enter the required phone number using the keypad and confirm with the Save soft key.
Viewing the status of the BT Falcon
This information may be requested by the BT Helpdesk if you require support for your BT Falcon.
1. Press the
key, Config soft key,
key six times to Information then Select soft key.
2. Information on the status of the phone is displayed.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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General information
IMPORTANT
Access to emergency services is provided but calls,
including emergency calls to 999, made via BT
Broadband Voice may not work in the event of power
or broadband connection failure. These failures may
be caused by reasons outside our control. Location
information, provided to the emergency services, is
limited to the address of the associated telephone line
where applicable.
Safety information
• Do not open the handset or the base. This could
expose you to high voltages or other risks. Contact
the Helpline on 0800 169 1146 for all repairs.
Cleaning
• Clean the handset and base with a damp (not wet)
cloth, or an anti-static wipe. Never use household
polish as this will damage the product. Never use a
dry cloth as this may cause a static shock.
Environmental
• Do not expose to direct sunlight.
• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in locations
preventing the free flow of air over its surfaces.
• Do not submerge any part of your product in water
and do not use it in damp or humidconditions, such as
bathrooms.
• Do not expose your product to fire, explosive or other
hazardous conditions.
• There is a slight chance your phone could be
damaged by an electrical storm.
Product disposal instructions
The symbol shown here and on the product
means that the product is classed as Electrical
or Electronic Equipment and should not be
disposed with other household or commercial
waste at the end of its working life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimize the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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General information
Product disposal instructions for business users
Within the 12 month guarantee period:
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.
Prior to returning your product, please read
the user guide or contact the BT Falcon
Helpline on 0800 169 1446 or go to
www.bt.com/business/broadbandvoice for assistance.
In the unlikely event of a defect occurring, please follow
the Helpline’s instructions for replacement or repair.
Guarantee
Your BT Falcon is guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT Falcon or any
component thereof, (other than batteries), which is
identified as faulty or below standard, or as a result of
inferior workmanship or materials. Products over 28
days old from the date of purchase may be replaced
with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is provided.
Returning your phone
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts. (Please note that we
cannot take responsibility for goods damaged in
transit). Please obtain and keep proof of posting from
the Post Office.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required
so please keep your receipt.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice
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Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2007.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in the UK
BT Falcon (09/07) Issue 2
Page 44
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