User guide | BT 900 Cordless Telephone User Manual

Synergy 900
Digital cordless telephone featuring DECT
User guide
This equipment is not designed for making emergency telephone calls when the power
fails. Alternative arrangements should be made for access to emergency services.
Check that your Synergy 900 is complete.
When you unpack you should have:
• Synergy 900 handset.
• Synergy 900 base station.
• Power adaptor.
• Comprehensive user guide.
• Ni-Cad battery pack.
• Line cord
If anything is missing, please contact your place of purchase immediately.
For your records
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the telephone base station)
Purchase price:
For warranty purposes, proof of purchase is required, so please keep your receipt.
My PIN is:
See page 19 for more information about your PIN.
Please open this page for an ‘at a glance’ guide to
your Synergy 900.
Menu options
First
press
CALL DIVERT
See page 20.
Second
press
FRIENDS FAM
Options
See page 22.
Rec
Inte
all
rco
m
A B
GH
3
J KL
I
5
4
V
R
9
0
Redial
W XY
Quickdial
Z
S
✱
8
Third
press
MNO
6
T U
PQ
DE
F
1
7
C
2
SET- UP
Set-up allows you to change the
original settings of your telephone
e.g. handset ringer volume,
melodies. See optional settings
page 13. It also allows you to
register your handset, see page 24.
At a glance
Belt clip
On back of handset.
Calls light
Flashes to indicate an
incoming call.
LCD
Clear display that shows the
status of your call and the
number you have dialled.
Undo
Deletes the last digit entered.
Changes the menu setting.
By pressing and holding the
X button for 2 seconds
you are taken back to
Standby e.g. HSET 1
Select
Confirms the setting you want
from the menu. During a call,
acts as the secrecy button.
Options
Talk
Options
2
1
I
5
4
1
8
W XY
9
Enables you to make calls
between handsets.
See page 26
Z
S
Redial
V
R
7
Intercom
MNO
6
T U
PQ
Press to make a call, answer a
call and end a call.
See page 9
DE
3
J KL
Quickdial
✱
Press to dial the last number
you dialled. Also allows you to
view the last number.
See page 10
m
F
Recall
rco
A B
GH
Used to access BT Select Services,
switchboards and PBXs.
See page 31
Inte
all
C
Opens the main menu.
Scrolls through menu options.
Inserts a pause when storing a
number.
Rec
0
Redial
Quickdial
Enables you to store and dial up
to 10 numbers in the memory
for shared use and up to 10 for
personal use.
See page 11
Page
Pages all handsets registered to the base
station. Used to register additional handsets.
See page 10 and 24
Power
Lights up when the mains
power is switched on.
See page 6
In use
Lights up during an
external call.
See page 9
Power
DECT
Charging
This equipment is not
designed for making
emergency telephone calls
when the power fails.
Alternative arrangements
should be made for access
to emergency services.
In Use
Charging
Sy
rg
ne
y9
00
..
......
......
.....
......
......
..
2
Lights up when a handset is
placed on the base station.
We recommend that you
charge the handset for
at least 16 hours before
its first use.
See page 7
In this guide
At a glance
1
Introduction
4
Setting up
6
Using your Synergy 900
9
Using the Quickdial memory
11
Optional settings
13
Additional features
17
Using Select Services
20
Using additional handsets
24
Operating with additional
base stations
29
Connecting to a switchboard
31
Maintenance
32
Help
33
Technical information
35
Technical specification
36
Index
37
Hints and tips boxes
In this user guide, we’ve included helpful tips
and useful hints. They are shown in a grey box.
3
Introduction your Synergy 900 is designed for ease of
use and made to the high standards set by BT.
Please read the instructions carefully before use
and retain this user guide for future reference.
DECT
You can use up to 6 handsets with your Synergy
900 base station.
Options
Options
Interc
Recall
Interc
Recall
om
om
A B
T U
GH
MNO
WX
S
Z
8
Y
R
✱
DE
3
6
T U
7
V
S
9
0
Redial
J KL
5
PQ
WX
Z
8
I
4
Y
R
V
✱
2
1
MNO
6
F
5
PQ
7
DE
3
J KL
I
4
C
GH
F
2
1
A B
C
By purchasing the Synergy 900 you now own a
product which combines the advantages of
cordless operation with the performance of a
high quality telephone. It complies with the
Digital Enhanced Cordless Telecommunications
(DECT) standard and offers unparalleled quality
and features.
Building up a phone system.
9
0
Redial
Quickdial
Quickdial
DECT
Power
This equipment is not
designed for making
emergency telephone calls
when the power fails.
Alternative arrangements
should be made for access
to emergency services.
Options
In Use
Options
Charging
Interc
Recall
Interc
Recall
om
om
A B
MNO
6
WX
S
Z
8
Y
R
Quickdial
DE
3
J KL
T U
7
✱
V
00
y9
erg
Syn
F
S
9
0
Redial
2
5
PQ
Z
8
I
4
WX
Y
R
V
7
GH
MNO
6
T U
C
5
✱
1
3
J KL
I
PQ
DE
F
GH
A B
C
2
1
4
9
0
Redial
Quickdial
..
......
......
.....
......
......
..
Options
Options
Interc
Recall
Interc
om
Recall
om
A B
A B
5
WX
S
9
Z
8
Y
R
✱
Quickdial
DE
MNO
6
T U
V
S
7
3
J KL
I
PQ
Z
9
F
GH
4
WX
Y
R
V
8
0
Redial
MNO
6
T U
C
5
✱
2
1
3
J KL
I
DE
F
GH
PQ
7
C
2
1
4
0
Redial
Quickdial
This user guide applies to both single and
multiple handset systems. The intercom call
functions described in this guide apply only to
Synergy base stations with more than one
Synergy handset connected.
4
Warning
1. Use only the approved battery pack supplied.
Spare batteries – Item Code: 871285 are available
from BT Shops and the Synergy Helpline
0845 650 20 20.
2. Do not try to use any power supply except the
one provided, otherwise you may permanently
damage your Synergy 900. It may also invalidate
approval of this apparatus. To get a replacement
Synergy charger power supply unit (Item Code:
871273) and Synergy base station power supply
unit (Item Code: 871340) contact BT Shops or
the Synergy Helpline 0845 650 20 20.
3. There is a slight chance that your phone
could be damaged by an electrical storm. We
recommend that you unplug your Synergy 900
from the mains power and telephone line socket
during storms.
4. If you wear a hearing aid, please note that the
Synergy 900 works by sending radio signals
between the base station and handset. These
signals can interfere with hearing aids, causing
a humming noise.
5. Synergy 900 can interfere with other
electrical equipment, e.g. answering machines,
TV and radio sets, clock radio/alarms and
computers if placed too close. It is recommended
that you place your Synergy 900 at least one
metre away from such appliances to avoid any
risk of interference.
The Synergy 900 system has a range of up to
300 metres outdoors and up to 50 metres indoors.
It is possible that the range may be affected by
being near water (e.g. large ponds, lakes, the
sea) and large metal objects (e.g. radiators,
steel girders and metal partition walls).
6. The Synergy 900 will produce a certain
amount of heat during operation. Equally, the
handset as well as any additional chargers you
purchase can also become warm during
charging.
7. We advise against placing these products on
antique, veneered or wooden surfaces as damage
may occur.
8. Do not use the Synergy 900 in damp, humid
conditions such as bathrooms. Do not expose
the equipment or batteries to fire or water.
9. Do not dispose of used batteries with general
household rubbish and do not burn them.
10. Do not use the handsets in places where
there are explosive hazards.
11. Make sure you connect the power and
telephone lines to the correct sockets in the
base station.
12. Clean the handset and base station with a
damp (not wet) cloth or antistatic wipe.
Never use a dry cloth as this may cause a static
shock. Never spray cleaning fluid directly onto
the telephone.
5
Setting up follow these steps to get your Synergy 900
ready for use.
1. To plan the location of the base
station
3. Install the rechargeable battery in
the handset
Your Synergy 900 works by sending and
receiving radio signals between the base station
and the handset.
Hold the handset with the keypad facing down,
remove the clear plastic directory label cover
and press and slide open the battery
compartment.
The strength of the signal depends on where
you site the base station. The higher the base
station is located, the better. An upstairs room is
ideal. The following points should be considered:
• It should be within 2 metres of a power socket
and phone socket otherwise extension cables
will be required
• Try to avoid locations near metallic obstructions
or electrical appliances, such as TV sets,
fridges, computers, fluorescent lights, radiators,
metal pipes and metal window frames.
2. Connect the power cable
Plug the power cable into the power socket on
the underside of your Synergy 900. When the
power is switched on, the base station POWER
light comes on.
6
Push
BATT
ERY
Slide
Insert the battery pack inside the battery
compartment and slide the battery compartment
cover shut. Replace the directory label cover.
WARNING
It is recommended that the line cord is not
connected until the handset is fully charged.
This will prevent the risk of the phone being
answered prior to the battery being fully
charged and therefore not working to its
optimum capacity.
4. Charge the handset battery for at
least 16 hours
Before you use your Synergy 900 for the first
time it is important to have the handset battery
fully charged. We recommend that you leave the
Synergy 900 Handset on charge for at least 16
hours. Place the handset on the base station.
The CHARGING light comes on. Your handset
should come pre-registered to the base station
as HSET1. If the display shows REG, you will need
to register the handset manually by following the
simple steps on page 24, “To register a handset”.
To keep your battery in the best condition, leave
the handset off the base station for a few hours
at a time. (after the initial 16 hour charge)
Battery performance
After charging your Synergy 900 for the first
time, subsequent charging time for the handset
batteries is approximately 4-5 hours. Batteries
and case may become warm during charging.
This is normal and not dangerous.
Please note that while NiCad rechargeable
batteries can be expected to give years of
service they do not last forever. Their actual
lifespan depends on how heavily they are used
but over time, their capacity to recharge will
begin to diminish and they will eventually
need replacing.
Battery low warning
Your handset display will show the status of
your battery:
• When the charge is low, the battery icon
is displayed.
• When the charge is almost out, you will also
hear a warning beep every 10 seconds (during
a call) in the earpiece. This indicates that the
handset is about to switch off.
5. Connect the telephone line cord to
the Synergy 900 base station
Plug the line cord into the line socket on the
underside of your Synergy 900.
Under ideal conditions, the handset battery
should give about 6 hours talktime or 60 hours
standby on a single charge. Please note,
however, that the new NiCad battery, does not
reach its full capacity until it has been in
normal use for several days.
7
6. Connect the telephone line cord
If you do not have modern phone sockets, call
Freefone 0800 800 150 and ask for a BT
engineer to come and fit the correct type. This
is a chargeable service.
NOTE
Take care that the telephone line cord and
power cable plugs are connected to the correct
sockets. Incorrect placement could damage the
unit.
8
Using your Synergy 900
Making and receiving calls
To make a call
• Press the TALK button to get a line. Display
shows
. The IN-USE light on the base
station comes on.
• Enter the number you want and it is dialled.
Or to preview the number before you call
To receive a call
When the phone rings, both the call light on the
handset and the in-use light on the base station
flash. Display shows
.
• Press the TALK button.
Or
• Pick up the handset from the base station.
Display shows
and the IN-USE light
remains on.
Secrecy
• Enter the number you want. Display shows
your number. If you make a mistake you can
change the number by pressing the ✗ button
to delete individual digits.
• Press the TALK button. Your number is dialled.
While on a call, this allows you to talk to
someone close by without your caller hearing
the conversation.
During your call:
To end a call
• Press the TALK button.
Or
• Place the handset back on the base station.
• Press the ✔ button. Display shows Secrecy
icon flashing
and SEC. You can now talk
without the person on the other end of the
line hearing you.
• To talk to your caller again, press the ✔ button.
9
To redial the last number
To page the handset
Redial
• Press the TALK button.
• Press the REDIAL button. The number is
dialled. Display shows the number.
• Press and release the blue PAGE button on
the base station.
Or
The handset rings for about 10-12 seconds.
Display shows PAGE and the
flashes.
Paging is useful to help you find a misplaced
handset. You cannot hold a conversation between
the handset and the base station.
• Press the REDIAL button. Display shows the
last number called. The number can be edited
by pressing the ✗ button to delete individual
digits.
• Press the TALK button. The number is dialled.
If you hit the page button by accident or want to
cancel it, press and release the button quickly.
To adjust the earpiece volume
You can adjust the incoming call volume by:
(The factory setting is 3.)
Press ➔ three times until display shows SETUP.
Press ✔ display shows HANDSET.
Press ✔ display shows LEVEL.
Press ✔ display shows either 1, 2, 3, 4, 5.
( 1 being the lowest and 5 the highest).
• Press ➔ several times to scroll through the
settings until you have selected your choice.
• Press ✔ button to confirm.
•
•
•
•
10
If you have more than one handset registered to
the base station, all the handsets will ring.
Using the quickdial
memory
To store a quickdial number
Shared and personal quickdials
Once you have selected either your ‘Personal’ or
‘Shared’ QUICKDIAL store:
You can store up to 20 numbers on your
Synergy 900.
Shared telephone numbers
10 numbers can be stored in your shared memory.
These numbers can be quick dialled by any
Synergy handset registered with the base station.
Personal telephone numbers
A further 10 numbers can be stored in your
personal memory. These numbers can only be
used to quickdial from the handset they are
stored in.
To select shared or personal quickdial numbers
Your Synergy is set to SHARED quickdials. You
can switch between SHARED and PERSONAL
quickdials.
Quickdial
• Press and hold the QUICKDIAL button for at
least 2 seconds.
• Handset beeps and LCD shows SHARED or
PERSONAL depending on the current setting.
• Press ➔ to switch between the 2 options.
• When required option is displayed on LCD
press ✔ to confirm.
• Handset LCD reverts to HSET 1
Quickdial
0-9
• Press and release the QUICKDIAL button
• LCD shows 1 if no number stored or 1
followed by the number stored in the
memory.
• Press the ➔ button to scroll through the
memory locations
• When the required memory location is
displayed press and hold the QUICKDIAL
button for at least 2 seconds or until a beep is
heard.
• Enter the phone number you want.
• The display shows the location and the phone
number.
• Press the ✔ button to store the number. You
hear a confirmation beep and the display
shows STORED
You may find it useful to keep a note of the
location number (0-9) you set for quickdial
numbers. Use the directory label on the back of
the handset.
PULL
1
2
3
4
5
6
7
8
9
0
No.
11
You can scroll through the quickdial numbers
and see any available locations. You can then
change or add a number.
To dial a quickdial number
This dials from the quickdial memory, SHARED
or PERSONAL, which is currently selected.
Quickdial
Press the ✗ button to reverse one step of the
instructions. Or press it and hold for 2 seconds
to revert quickly to standby.
To View or edit a quickdial memory number
First, confirm that the handset is searching in the
correct memory (ie. SHARED or PERSONAL), if it
is not, change it by following the steps on page 11.
Quickdial
0-9
• Press the TALK button.
• Press the QUICKDIAL button.
• Press the location 0-9 where the quickdial
number you want is stored. The number is
dialled.
Or
To view then dial a quickdial number
You can display the number before dialling.
• Press and release the QUICKDIAL button.
• Display shows the first quickdial location plus
the number stored under that location.
• Press the ➔ button several times to move
to the stored number that you want to view
or edit.
• To edit press the QUICKDIAL button for a few
seconds until a beep is heard.
• Press the ✗ button to delete the existing
digits from the right. When the memory is
empty, key in the new number.
• Press the ✔ button to store the new number.
The display shows STORED and the handset
beeps.
12
Quickdial
• Press the QUICKDIAL button.
• Display shows the first location and the
number stored.
• Press the ➔ button to scroll through the
quickdial list until you display the number
you want.
• Press the TALK button. The number is dialled.
Optional settings
To adjust the dial delay
The dial delay is the time taken by the phone to
send a number to the exchange after dialling.
The dial delay can be set to short, medium or
long. The factory setting is medium.
• Press the ➔ button several times until display
shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ➔ button. Display shows BASE.
• Press the ✔ button. Display shows
SECURITY PIN.
• Press the ➔ button several times until the
display shows DIAL DELAY.
• Press the ✔ button. Display shows current
setting (SHORT, MED, or LONG).
• Press the ➔ button to change the setting.
• Press the ✔ button. A beep confirms that the
change has been made.
If you stop any procedure before it is completed,
your Synergy handset will revert to standby after
20 seconds.
To adjust the handset ringer volume
The handset ringer can be set to LOW, HI or OFF.
• Press the ➔ button several times until display
shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows LEVEL.
• Press the ➔ button several times until the
display shows RING VOL.
• Press the ✔ button. Display shows the current
setting HI (LOW or OFF ).
• Press the ➔ to change the setting. Display
shows LOW (HI or OFF ).
• Press the ✔ button. A beep confirms that the
change has been made.
If you select OFF as the handset ringer setting
the screen will show SILENT.
To adjust the handset ringer melody
You can select from six different ringer
melodies.
• Press the ➔ button until the display shows
SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows LEVEL.
13
• Press the ➔ button until the display shows
MELODIES.
• Press the ✔ button. Display shows the
current setting A (or B, C, D, E, F). The
displayed setting is played.
• Press the ➔ to change the setting. Display
shows the next melody option. The melody is
played.
• Press the ✔ button when you want to select
a melody. A beep confirms that the change
has been made.
If more than one handset is registered to the
base it can be useful to select different melodies
for each handset.
To adjust the ringer volume in the base
station
You can switch between HI, LOW and OFF.
• Press the ➔ button until the display shows
SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ➔ button. Display shows BASE.
• Press the ✔ button. Display shows SECURITY
PIN.
• Press the ➔ button until the display shows
RING VOL.
• Press the ✔ button. Display shows and plays
the current setting HI (or LOW, OFF).
• Press the ➔ to change the setting. Display
shows the next option and the ringer sounds.
• Press the ✔ button. A beep confirms that the
change has been made.
14
To adjust the base station melody
You can select from four different ringer
melodies.
• Press the ➔ button until the display shows
SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ➔ button. Display shows BASE.
• Press the ✔ button. Display shows SECURITY
PIN.
• Press the ➔ button until the display shows
MELODIES.
• Press the ✔ button. Display shows the
current setting A (or B, C, D). The displayed
setting is played.
• Press the ➔ button to change the setting.
Display shows the next melody option.
The melody is played.
• Press the ✔ button when you want to select a
melody. A beep confirms that the change has
been made.
To switch the keypad beeps on and off
Whenever you press a button on the handset,
you will hear a beep. You can turn this sound on
and off. The original setting is ON.
• Press the ➔ button several times until the
display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows LEVEL.
• Press the ➔ button. Display shows KEYTONES.
• Press the ✔ button. Display shows the
current setting ON or OFF.
• Press the ➔ to change the setting. Display
shows OFF or ON.
• Press the ✔ button. A beep confirms that the
change has been made.
To reset your Synergy 900 base station to its
original settings
• Switch off the mains power.
• Press and hold down the PAGE button.
Continue to hold down the PAGE button while
switching the mains power back on and for a
further five seconds until the base station
gives a confirmation beep. After another five
seconds a second confirmation beep will
indicate that the base station reset is complete.
This will reset:
Base station PIN code to 0000.
Dial delay.
Recall mode.
Ringer volume.
Ringer melody.
It will remove:
All handsets registered to the base station.
All shared numbers stored in the memory.
Press the ✗ button to reverse one step of the
instructions. Or press and hold to revert
quickly to standby.
15
To reset your Synergy 900 handset to its
original settings
• Press the ➔ button several times until display
shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows LEVEL.
• Press the ➔ button several times until the
display shows RESET.
• Press the ✔ button. Display shows CONFIRM.
• Press the ✔ button. Display shows CONFIRM
again.
• Press the ✔ button. Display shows REG.
The handset is reset, and is now
de-registered from the base station(s).
This will reset:
RINGER VOLUME to high.
RINGER MELODY to A.
EARPIECE VOLUME to medium.
KEYTONES to ON.
Quickdial memory to shared.
It will delete
Quickdial numbers stored in the personal
memory.
Last number redial memory.
Personal emergency numbers.
Unchanged:
Quickdial numbers stored in the shared
You will now need to re-register your handset.
Follow the instructions on page 24.
16
Additional features
Keypad Guard and Emergency
Numbers
To enter up to four personal emergency
numbers for use when the keypad guard is ON
Your personal emergency numbers are
recognised by your Synergy 900 when they are
dialled. No other calls (except 999 and 112
calls) will be allowed while the keypad guard is
switched on.
NOTE:
You must program your chosen emergency
numbers into all Additional Handsets. As well
as the handset supplied with your Synergy 900.
• Press the ✔ button. Display shows STORED
and beeps. The display reverts to EMERGENCY.
• Press the ✔ button. Display now shows last
memory number and the number keyed into it.
• Press the ➔ button to move to the next
memory slot. Display shows 2- ENTER NO-.
• Repeat from step 5 above until you have
entered all the numbers you wish to store.
EMERGENCY NUMBERS
1
2
3
4
It is recommended that you write down the
emergency numbers (up to 4) that you wish to
enter before starting this process.
• Press the ➔ button several times until the
display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows LEVEL.
• Press the ➔ button several times until the
display shows EMERGENCY.
• Press the ✔ button. Display shows 1- ENTER NO-.
Key in the number you want.
To view or edit your personal emergency
numbers
• Press the ➔ button until the display shows
SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows LEVEL.
• Press the ➔ button until the display shows
EMERGENCY.
17
• Press the ✔ button. Display shows the first
personal emergency number. To scroll through
the numbers press the ➔ button until the
number you wish to view or edit is displayed.
• To edit, press the ✔ button.
• Press the ✗ button which will delete the digits
one at a time. Press the ✗ button for as many
digits as you wish to remove or until the display
shows only the memory number and dash.
Now enter the new number or leave blank.
• Press the ✔ button. Displays shows STORED,
beeps then switches to EMERGENCY.
• Press and hold the ✗ button to return to
standby. The display shows HSET 1.
Keypad guard
The keypad guard feature is designed to prevent
accidental dialling. To ensure that it is possible
to dial your selected emergency numbers the
Synergy 900 is able to store up to 4 of your
personal emergency numbers.
To switch the keypad guard on
Press the ✗ button to reverse one step of the
instructions. Or press and hold to revert
quickly to standby.
To switch the keypad guard off
0
• Press the ✔ button then, within two seconds,
press the 0 button.
If you press any other button while the GUARD
is switched on, the display shows PRESS TICK
for two seconds. If you press the ✔ button, the
display shows NOW PRESS 0. You have two
seconds to press the 0 button before the display
returns to GUARD ON.
NOTE:
If the handset ringer has been switched off , the
display will show SILENT instead of GUARD ON.
0
• Press the ✔ button then, within two seconds,
press the 0 button. Display shows GUARD ON.
When in GUARD mode, users are restricted to
four functions:
• Preview dialling an emergency service number.
• Answer incoming call.
• Dial one of up to four numbers which you can
store on the handset memory for emergencies.
See ‘Storing personal emergency numbers’,
page 17.
• Switch keypad GUARD off.
18
Dialling emergency numbers when the
keypad guard is on
To dial any of the emergency numbers
• Enter the number you want in full.
• Press the TALK button.
Setting your own base station PIN code
You can set your own four-digit code number for
your Synergy 900 base station. This prevents
unauthorised users from registering or de-registering
handsets on your Synergy 900 base station.
•
•
•
•
•
•
•
•
•
•
•
Press the ➔ button until the display shows SET UP.
Press the ✔ button. Display shows HANDSET.
Press the ➔ button. Display shows BASE.
Press the ✔ button. Display shows SECURITY PIN.
Press the ✔ button. Display shows
OLD PIN - - - - . (default 0000).
Enter the current PIN code (default 0000).
The - - - - marks disappear one by one. The
entered numbers are not displayed.
Press the ✔ button. Display shows
NEW PIN - - - - .
Enter the new PIN number. The - - - - marks
disappear.
Press the ✔ button. Display shows
NEW PIN - - - - again. Re-enter the new PIN
number, so that the base station can check
that there was no mistake on entering the PIN.
Press the ✔ button.
The display shows OK. You hear a confirmation
beep. The display then changes to HSET 1.
Keep a record of your PIN number in the boxes
on the fold-out page at the front of this guide.
19
Using Select Services
Your Synergy 900 gives you easy access to the
following range of BT Select Services, once you
have subscribed to them.
• Call Waiting
• Call Diversion
• Three Way Calling
Some of these services may not be available.
Contact your network provider.
Call Diversion
You can use your Synergy 900 to request the
network to divert incoming calls to another
number.
Your Synergy 900 also gives you quick access to:
• Friends & Family which is subscription free
Call Waiting
Call Waiting lets you know when someone else
is trying to get through, even when you’re
already on the phone. During a call, you hear
beeps to indicate that another person is ringing
your number.
Rec
• Press the ➔ button. Display shows CALL DIVERT.
• Press the ✔ button. Display shows SET.
• Press the ✔ button to request Call Diversion.
all
• When you hear the beeps, press the RECALL
button to take the new call.
• To switch between both calls, press the
RECALL button.
For further information, see Select Services
User Guide, supplied when you subscribe to the
service.
20
You can choose to divert:
– all calls;
– calls that are not answered within 5 rings; or
– calls when your line is already engaged.
You can now scroll through three options:
• Display shows ALL CALLS, which means all calls
will be diverted.
• Press the ➔ button. Display shows NOT ANS
which means calls that you don’t answer
within 5 rings will be diverted.
• Press the ➔ button. Display shows ENGAGED
which means that callers who get the
engaged tone will be diverted.
• Select the displayed option by pressing the
✔ button. The handset automatically sends a
sequence of tones to the network exchange.
Display shows PLS LISTEN and you hear a
network announcement.
To check Call Diversion
You can check to see what Call Diversion
settings have been made, i.e. ALL CALLS, NOT ANS
or ENGAGED.
• Follow the instructions from the network
announcement.
To cancel Call Diversion
• Press the ➔ button twice, display shows
CALL DIVERT.
• Press the ✔ button. Display shows SET.
• Press the ➔ button twice, display shows
CALL DIVERT.
• Press the ✔ button to display SET.
• Press the ➔ button to display CANCEL.
• Press the ➔ button twice, display shows
CHECK.
• Press the ✔ button to display ALL CALLS.
• Press the ➔ button to move between the
ALL CALLS, NOT ANSWER or ENGAGED option that
you want to check.
You can now cancel any of the options you have
set:
• Press the ✔ button and wait to hear the
network announcement which tells you
whether the option has been set or not. The
handset automatically sends a sequence of
tones to the network exchange.
• Press the ✔ button. Display shows ALL CALLS.
• Press the TALK button to return to standby or
replace the handset on the base station.
• Press the ➔ button. Display show NOT ANS.
• Press the ➔ button. Display shows ENGAGED.
• Press the ✔ button to cancel the option
displayed. The handset automatically sends a
sequence of tones to the network exchange.
Display shows PLS LISTEN and you hear a
network announcement confirming your
cancel instruction.
• Press the TALK button to return to standby or
replace the handset on the base station.
21
Three Way Calling
Friends and Family
You can hold a conversation with two other
external callers. You can speak to both people at
the same time or choose to switch between both
callers. This facility does not include calls
between more than two handsets on intercom
feature.
This is where the telephone number of the
Friends & Family service is pre-programmed
into your Synergy 900, enabling you to dial the
Friends & Family service and follow the
instructions from the network to add or change
numbers.
To make a three-way call
Make the first call as normal. Then:
To set and update Friends and Family
• Press the ➔ button several times until the
display shows FRIENDS FAM.
• Press the ➔ button, the display shows
3 WAY CALL.
• Press the ✔ button. Your first caller is put on
hold. Display shows ENTER NO.
• Dial the number you want for the second call.
• Press the ➔ button until display shows
JOIN CALLS.
• Press the ✔ button. You and your two callers
can now have a three-way conversation.
• To end the three-way call, press the TALK
button or place the handset back on the base
station.
For full details of the switching options available,
see the Select Services User Guide.
22
• Press the TALK button or the ✔ button to
dial. After 5 seconds the display shows
PLS LISTEN.
• Follow the announcement instructions.
Editing select service numbers
If the pre-programmed telephone numbers for
‘friends and family’ changes you can update it.
• Press the ➔ button several times until the
display shows SET UP
• Press the ✔ button. Display shows HANDSET
• Press the ✔ button. Display shows LEVEL
• Press the ➔ button several times until the
display shows SERVICES
• Press the ✔ button. Display shows FRIENDS FAM
• Press the ✔ button again. Display shows the
telephone number stored.
• Press the ✔ button, you are now in the edit
mode.
• Delete the number by pressing the ✗ button
for as many digits as you want to remove.
• Enter the new number for the Select Service
followed by ✔ button.
• Display shows STORED, beeps and then shows
FRIENDS FAM.
• Press and hold the ✗ button to return to
standby.
The display shows HSET 1
23
Using additional handsets
Registering an additional Synergy
handset with the base station or
re-registering a handset
At the handset:
Up to six handsets can be registered and
operated from the Synergy 900 base station.
The system allows intercom calls between two
handsets while a third is making an external call.
• Press the ➔ button several times until the
display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows LEVEL.
• Press the ➔ button several times until the
display shows REG.
• Press the ✔ button. Display shows ADD.
• Press the ✔ button. Display shows PLS WAIT
then, after a short delay, the Park No. of the
base station.
• Press the ✔ button. Display shows PIN ----.
• Enter the four-digit base station code.
(Default 0000. Enter this if the base station
code has not been changed.) The ----marks
disappear one by one.
• Press the ✔ button. You hear a confirmation
beep. Display shows LABEL = (which refers to
the handset number).
• Press the ✔ button to automatically allocate
the next handset number.
• If you are re-registering your only or first
handset, enter 1, followed by the ✔ button.
You hear a confirmation beep.
Each additional handset you purchase must be
registered with the base station.
Before registering a new handset
Remember to charge the batteries for at least
16 hours. When switched on, the handset will
display R E G . This tells you that the handset is
not registered with the base station.
To register a handset
At the base station:
• Press and hold down the blue PAGE button
until you hear a beep (after about 10 seconds).
You now have up to 1 minute to register the
handset, during which the IN-USE light flashes
on the base station.
Park No. is a unique number given to each
individual base station
24
Display briefly shows PLS WAIT then the base
station to which your handset is registered, e.g.
BASE 1, and finally shows the handset number
you have given it, e.g. HSET 1.
You cannot use the same number on more than
one handset since this disables the intercom
function.
To de-register another handset that is
registered to your base station
Follow the steps opposite ‘To de-register your
handset’ but instead of entering the label of your
own handset, scroll through the options button
➔ until the label of the handset you wish to
de-register is shown.
To de-register your handset
• Press the ➔ button several times until the
display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows LEVEL.
• Press the ➔ button several times until the
display shows REG.
• Press the ✔ button. Display shows ADD.
• Press the ➔ button until the display shows
REMOVE.
• Press the ✔ button. Display shows PIN= - - - - .
• Enter the four-digit base station code.
(Default 0000. Enter this if the base station
code has not been changed.) The - - - - marks
disappear one by one.
• Press the ✔ button. Display shows LABEL= X
(i.e. your handset number).
• Press the ✔ button. You will hear a beep, the
display will show e.g. HSET 2 followed by REG.
• Your handset is now de-registered.
• Press the ✔ button to confirm. You hear a
confirmation beep.
• The display on the de-registered handset
changes to REG. (Or, if it is also registered
with another base station, the display shows
the handset number for that base station.)
If you are experiencing problems, please call
the Synergy Helpline on 0845 650 20 20.
25
Making intercom calls
To end an intercom call
Inte
You can make intercom calls to handsets
registered to the same base station.
To call another handset
Inte
rco
m
1-6
• Press the INTERCOM button. Display flashes
(INT) and you hear a continuous tone (in the
earpiece).
• Enter the handset number you want (1-6).
Display shows INT CALL and the number of the
handset you are calling.
The other handset rings. If there is no answer
after 30 seconds, the call is ended.
To answer an intercom call
The handset rings. Display shows INT CALL
(display flashes (INT) ) and the number of the
handset calling you.
Inte
rco
m
• Press the INTERCOM button.
Or
• Lift the handset off the base station or charger.
rco
m
• Press the INTERCOM button.
Or
• Replace the handset on the base station or
charger.
Making and receiving external calls
while on an intercom call
To receive an external call
While on an intercom call:
• You hear the call waiting tone in the earpiece.
The base station rings. The calls light flashes.
The display flashes
.
• Press the TALK button to answer the call. The
intercom caller is put on hold and the display
flashes (INT) and goes blank.
• To end the external call, press the TALK button.
You will then be returned to the intercom call.
To make an external call
If you need to make an external call while on an
intercom call:
• Press the TALK button to put your intercom
caller on hold. Display flashes INT and shows
(display goes blank).
• Dial the external number to make your call.
• Press the TALK button to end the external call.
26
To switch between callers
To receive an intercom call
If you have one internal and one external call on
the line, you can switch between the two:
During an external call:
Inte
rco
Making and receiving intercom calls
while on an external call
To make an intercom call
During an external call, you may want to consult
another handset user:
rco
rco
m
m
• While on the external call, press the
INTERCOM button.
• While on the intercom call, press the TALK
button.
Inte
Inte
m
1-6
• Press the INTERCOM button. Your external
call is put on hold and they will hear a series
of on-hold beeps. The display flashes
and INT.
• Enter the number of the handset you want to
call (1-6). The handset is dialled.
• Press the INTERCOM button to end the
intercom call.
• You hear the call waiting tone in the earpiece.
The handset calls light flashes. The display
flashes (INT), shows INT CALL and the number
of the handset calling you.
• Press the INTERCOM button to answer the
call and to put your external call on hold.
They hear a series of on-hold beeps.
• Press the TALK button to return to the external
caller.
• To end this call press the TALK button again.
• You are now automatically returned back to
the intercom call.
• To end this call press the INTERCOM button.
To switch between callers
If you have one internal and one external call on
the line, you can switch between the two:
Inte
rco
m
• While on the external call, press the
INTERCOM button.
• While on the intercom call, press the TALK
button.
27
To transfer a call
To put intercom and external calls on hold
You can transfer an external call to any other
handset registered to the same base station.
When you have two calls on the same line, you
can put them both on hold:
When you are on an external call:
Inte
rco
m
• Press the INTERCOM button. Your caller is
put on hold and will hear a series of beeps.
• Press the number of the handset to which you
want the call transferred. Display shows INT
CALL and the handset number you are calling.
The other handset rings.
• When your call is answered, you can tell them
there is a call for them.
• Press the ➔ button until the display shows
TRANSFER.
• Press the ✔ button and the call is transferred.
If the other handset does not answer:
Inte
rco
m
• Press the INTERCOM button to reconnect to
your external caller. If the other handset has
not answered after 15 seconds, you will be
reconnected to your external caller
automatically.
NOTE:
If you place the handset back on the base
station, and the other handset does not answer,
your handset will ring after 30 seconds.
When you answer you will be reconnected to the
original caller.
28
Inte
rco
m
• Press the ➔ button until display shows HOLD
CALLS.
• Press the ✔ button. Display flashes
, INT
and shows CALLS HELD flashing.
• Press the TALK button to speak to your
external caller or press the INTERCOM button
to speak to your intercom caller.
Operating with additional base
stations It is possible to build your Synergy 900 into a much
larger phone system with the addition of up to 3 extra base stations.
You can use up to six handsets on each Synergy
900 base station, and up to four base stations
with your handset to build up a comprehensive
and easy to use cordless telephone system.
The handset supplied with each base station is
already registered as HSET 1.
To register additional handsets to base
stations
Use the instructions shown on page 24, but
remember to start the sequence by pressing and
holding down the blue PAGE button on the base
station you want to register a handset with. It
sends a unique signal and your handset will
automatically accept it as the next base station.
Automatic connection to different base
stations
If each base station is connected to a different
telephone line, your handset can only make and
receive calls from one base station at a time.
NOTE:
If you move out of range of the base station, you
will lose the signal along with any current call.
Your handset will now search for the next
available base station to which it is registered.
To select a specific base station
For instance, if you are in an area where two or
more base stations overlap, you can choose the
one which is connected to the telephone line you
want to use.
1-4
• Press the ➔ button several times until the
display shows SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ✔ button. Display shows LEVEL.
• Press the ➔ button several times until the
display shows BASE.
• Press the ✔ button. Display shows CHANGE.
• Press the ✔ button. Display shows BASE =
(NO.). This is the base station your handset is
currently registered with.
• Either press the ➔ button to scroll through
and display the available base stations (1-4)
or press the number of the base station you
want (1-4) on the keypad.
• Press the ✔ button. You hear a confirmation
beep. Display shows BASE = (e.g. 1 ) for two
seconds. The
icon starts flashing to
indicate that the handset is searching for the
selected base. When the selected base is
found, the
icon is extinguished and the
display changes to show HSET (e.g. 1 ). This is
your handset number on the new base station.
29
Synergy base stations at home and at the
office
By registering your handset with one base
station at work and another at home, you can
keep the same handset for both. As soon as you
are within range of either base station, your
handset will automatically pick up the signal.
30
Connecting to a switchboard
When connecting your Synergy 900 to a
switchboard/PBX, you may need to change the
dialling mode setting from Time Break Recall
(TB) to Earth Recall (E).
To switch between Time Break Recall and
Earth Recall
The original setting is Time Break Recall.
• Press the ➔ button until the display shows
SET UP.
• Press the ✔ button. Display shows HANDSET.
• Press the ➔ button. Display shows BASE.
• Press the ✔ button. Display shows
SECURITY PIN.
• Press the ➔ button until the display shows
RECALL.
• Press the ✔ button. Display shows the current
setting TB (or E).
• Press the ➔ button to display the alternative
option. Display shows E (or TB).
• Press the ✔ button. You hear a confirmation
beep. Display shows RECALL.
Press the ✗ button to reverse one step of the
instructions. Or press and hold to revert
quickly to standby.
31
Maintenance
General
Simply clean the Synergy 900 and any additional
handsets and chargers with a damp cloth (not
wet) or an antistatic wipe. Never use
a dry cloth as this may cause a static shock.
Service
Within guarantee
If you experience a problem with your Synergy
900 or handset, you should contact the Synergy
900 Helpline on 0845 650 20 20. Calls are
charged at local call rates. If the problem is not
remedied, you will be advised to contact your
original point of purchase.
Some retailers offer extended warranty schemes
for cover outside the initial 12-month period.
Please ask them for details.
Outside warranty
If your Synergy 900 needs repair after the
warranty period has ended, call the Synergy 900
Helpline on 0845 650 20 20 and you will be
informed of our recommended repair agents.
32
If you have to return your
Synergy 900
Pack the base station and handset securely,
preferably in the original packaging. All parts
must be returned, including line cords, power
supply unit and original battery (we cannot take
responsibility for goods damaged in transit).
Help
Emergency Calls
C A LSILENT
L DIVERT
The emergency services can be contacted in the
UK by dialling 999 or 112 which is valid in
any country that is a member of the European
community.
The handset ringer volume
control has been switched to
off. See page 13
C AGUARD
L L D I VON
ERT
Keypad guard is on.
If your Synergy 900 is connected to a
switchboard/PBX, you may have to dial an access
number before 999 to contact the emergency
services. Some switchboards cannot dial out
during a power failure.
LCD Displays
C A L LREG
DIVERT
Means handset is not
registered to the base.
See page 24 for handset
registering.
C APLS
L L DWAIT
IVERT
The handset is in registration
mode and searching for the
base station. See page 24.
C A L LHSET
DIVERT
The handset is registered to a
base other than Synergy.
C ASHARED
LL DIVERT
Shows that you are in the
memory function. See page 11.
Replacing handset battery
After a time, you may find that the handset
battery is running out of charge more quickly.
This is a standard sign of wear and the battery
will need replacing.
Spare batteries (Item Code 871285) are available
from BT Shops and the Synergy 900 Helpline
0845 650 20 20.
Do not immerse batteries in water or throw
them into fire, or dispose of them with ordinary
domestic refuse.
BT accepts no responsibility for damage caused
to your Synergy handset by using any other type
of battery.
No display appears
The battery may be flat or dead. Recharge or
replace the battery.
33
No dial tone
Is the Synergy 900 telephone line cord plugged
into the phone socket?
Check that the base station is connected to the
mains power and switched on.
You cannot link up with the base station
If the display shows REG, the handset must be
registered with the Synergy 900. See page 24.
Is the display flashing the
. The mains
power cable may not be connected at the base or
switched on.
Are you in range of the base station?
Battery could be low or flat.
If using more than one base station, check that
you are connected to the correct base.
See page 29.
No ring on the handset or base station
The ringer volume may be switched off.
To adjust the ringer volume on the base station,
see page 14.
Check that the Synergy 900 is plugged into the
phone socket.
Check that the base station is plugged into the
mains power and switched on.
Handset beeps every 10 seconds during a call
Are the handset batteries low?
Have you subscribed to Call Waiting? It may be
another call coming in. Press the Recall button
to take the new call.
34
Buzzing noise on my radio, TV, computer or
hearing aid
Sometimes, your Synergy 900 can interfere with
other electrical equipment, e.g. answering
machines, TV and radio sets, clock radio/alarms
and computers if placed too close. It is
recommended that you place your Synergy 900
and other Synergy handsets at least one metre
away from such appliances to avoid any risk of
interference.
The charger does not appear to be working
Check that:
• the power adaptor is properly plugged into
the charger;
• your handset has slotted correctly into the
charger.
• the battery is fitted correctly into the handset.
Are you using the correct power adaptor?
Synergy 900 power supply unit 871340.
Synergy charger power supply unit 871273.
Intercom does not work
Check that you have pressed the Intercom
button followed by the correct handset number.
Cannot adjust options setting in the base
station
Is someone else making changes via another
handset? Have you pressed the ✔ button to
confirm your selection.
If you are still experiencing difficulty, call the
Synergy Helpline on 0845 650 20 20.
Technical information
Environment
Approval
Your Synergy 900 should be kept free of dust,
moisture, high temperature, vibration and should not
be exposed to direct sunlight. Do not stand it on
carpets or other surfaces which generate fibres or
place it in locations which prevent the free flow of air
over its surfaces.
Connection to the BT telephone network.
Synergy 900 is fully approved for connection to the
BT network provided it is used according to the
instructions in this guide. The telephone lines must
provide Multi-frequency (Touch Tone) dialling
capabilities.
Warning
The apparatus is only designed to be operated in a
normal office or domestic environment where the
relative humidity does not exceed 75%. It should not
be used in bathrooms or near water.
If the power fails
This equipment is not designed for making
emergency calls when the power fails. Alternative
arrangements should be made for access to
emergency services.
How many phones can you have?
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items that may be connected to any one
telephone line. The Synergy 900 base station has a
REN of 1. Additional Handsets have a REN value of 0.
Any other instrument provided by BT may be assumed
to have a REN of 1 unless stated otherwise. A total
REN of 4 is allowed.
It may be connected to Direct Exchange Lines and
switchboards (PBXs) with new plan (plug and
socket) arrangements.
Connecting to switchboards.
Synergy 900 is only approved for use with a
compatible switchboard including those which do not
provide secondary proceed indication. If you would
like a list of suitable switchboards, contact BT on
154. If you do have a compatible switchboard, it
cannot be guaranteed that the telephone will operate
correctly under all possible conditions of connection.
If you have any difficulties, contact BT on 154.
Generally Synergy 900 can be connected to any
switchboard where a simple modern telephone can
be used to make and receive calls. Synergy 900 is
suitable for connection to switchboards which return
secondary proceed indication.
35
Technical specification
36
Standard
DECT/GAP
Number of channels
120 duplex channels
Radio frequency range
1880 MHz to 1900 MHz
Duplex method
Time-division multiplexing. 10 ms frame length
Channel spacing
1728 kHz
Bit rate
1152 kbit/s
Modulation
GFSK
Voice coding
32 kbit/s
Transmitted power
10 mW, average output per channel
Range
up to 300 metres outdoors (uninterrupted line
of sight)
up to 50 metres in buildings
Power supply
Base station 230 V/50 Hz (AC adaptor)
Power consumption base station
3.9 VA
Operating time, mobile unit
(with fully charged battery)
Standby: up to 60 hours
Phone in use: Up to 6 hours
Permitted ambient conditions
for operation (maximum)
0°C to 40°C
20% to 75% rel. humidity
Permitted storage temperature
–10°C to +60°C
Signalling method
DTMF
Signal key function
Earth Recall/Timed Break Recall
Base station dimensions
150mm x 105mm x 120mm (L x W x H)
Telephone unit dimensions
180mm x 60mm x 35mm (L x W x H)
Weight
Base station: 250g
Handset: 200g (with battery)
Index
Adjusting earpiece volume
At a glance
Base stations
using a specific base station
connection to different base stations
at home and at the office
Battery
installing
charging
battery low warning
replacing handset battery
Building up a phone system
Call Diversion
Call Waiting
Connecting the power cable
Connecting the telephone line cord
Connecting to a switchboard
DECT
De-registering your handset
another handset
Dial delay
Earth recall
Emergency calls
Emergency numbers personal
to view or edit personal emergency
numbers
Ending calls
Friends & Family
General information
Help
13
1
29
29
30
6
6
7
7
33
4
20
20
6
7
31
4
25
25
13
31
33
17
17
9
22
32
33
Intercom calls
26
calls on hold
28
making and receiving
26
switching between calls
27
transfer a call
28
Keypad guard
17
beeps
15
on
18
off
18
Making calls
9
Maintenance
32
Melody handset
13
Melody base station
14
Paging the handset
10
PIN code
19
Resetting base station
15
Plan location of base unit
6
Preview the number before you call
9
Quickdial
11
shared quickdials
11
personal quickdials
11
storing quickdials
11
to dial a quickdial number
12
to view or edit a quickdial memory
number
12
Receiving calls
9
Redial last number
10
Registering an additional handset
24, 29
Resetting base station to its original setting 15
Resetting handset to its original setting
16
37
Returning your Synergy 900
Secrecy
Service
Silent
Technical information
Technical specification
Three Way Calling
Time break recall
Volume base station
Volume handset
Warning
38
32
9
32
13
35
36
22
31
14
13
5
Offices in Europe, North America,
Japan and Asia Pacific.
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 1998.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China. Synergy 900 Issue 1 (12/98) 7.
Designed by The Art & Design Partnership Limited.
CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)
APPROVED for connection to
telecommunication systems specified
in the instructions for use subject to
the conditions set out in them
608024
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