BT BT MANGO Answering Machine User Manual

Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
User Guide
BT MANGO
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Section
Welcome…
to your BT Mango Digital Cordless
Telephone Answering Machine
•
•
•
•
State-of-the-art design – a fusion of fashion and functionality.
•
Copy the whole phonebook or individual entries to and from
your mobile phone SIM card.
•
•
Send and receive text messages.*
•
With Call Waiting, when you are on a call a soft beep alerts
you to another waiting call.*
•
Register up to 5 handsets to the base without the need for
additional wiring.
•
Digital call quality with a range of up to 300 metres outdoors
and up to 50 metres indoors (in ideal conditions).
Black and white, full graphic, inverse display.
Answering machine with 11 minutes digital recording time.
255 Name and number phonebook to store all your contact
numbers for easy dialling.
Caller Display lets you see who’s calling and your phone
stores details of the last 50 callers in a Calls list.*
* You must subscribe to your network provider’s Caller Display or Call Waiting service for these
features to work. A quarterly fee may be payable.
Please note that this equipment is not designed for making emergency telephone calls when the
power fails. Alternative arrangements should be made for access to emergency services.
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Section
This User Guide provides you with all
the information you need to get the
most from your phone.
Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages.
Got everything?
•
•
BT Mango handset
•
2 x AAA NiMH rechargeable
batteries
•
Mains power adaptor (item code
028090 for white product and
021604 for black product)
•
Telephone line cord
Need help?
If you have any problems setting up or using your
BT Mango please call the Helpline on 0870 605 8047,
or email bt.helpdesk@suncorptech.com
Alternatively, you may find the answer in the ‘Help’ section
at the back of this guide.
BT Mango base
If you have purchased a
BT Mango multiple pack you
will also have the following
items for each handset:
•
•
•
BT Mango additional handset
•
Small mains power adaptor for
charger (item code 015124
for white product and 021299
for black product)
BT Mango charger
2 x AAA NiMH rechargeable
batteries
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
4
In this guide
Getting started
Location . . . . . . . . . . . . . . . . . . . . . . . 7
Setting up . . . . . . . . . . . . . . . . . . . . . . 7
Setting up for multiple packs . . . . . . . . 8
Set the date and time . . . . . . . . . . . . . 9
Getting to know your phone
Handset buttons . . . . . . . . . . . . . . . . . 11
Handset display icons . . . . . . . . . . . . . 12
Base buttons and LEDs . . . . . . . . . . . . 13
Navigating the menus . . . . . . . . . . . . . 14
Character map . . . . . . . . . . . . . . . . . . 14
Menu map. . . . . . . . . . . . . . . . . . . . . . 15
Using the phone
Make an external call . . . . . . . . . . . . . . 16
Preparatory dialling . . . . . . . . . . . . . . . 16
End a call . . . . . . . . . . . . . . . . . . . . . . 16
Receive a call. . . . . . . . . . . . . . . . . . . . 17
Earpiece/receiver volume . . . . . . . . . . . 17
Secrecy . . . . . . . . . . . . . . . . . . . . . . . . 17
Handsfree . . . . . . . . . . . . . . . . . . . . . . 18
Redial the last number called . . . . . . . . 19
Redial a number from the redial list . . . 19
Copy a number from the redial list . . . . 19
Delete a redial number . . . . . . . . . . . . 20
Delete all redial numbers . . . . . . . . . . . 20
Keypad lock. . . . . . . . . . . . . . . . . . . . . 21
Paging. . . . . . . . . . . . . . . . . . . . . . . . . 21
255 Name and number phonebook . . . 22
Store a name and number . . . . . . . . . . 22
View/check details for an entry . . . . . . 23
Dial an entry . . . . . . . . . . . . . . . . . . . . 23
Edit a name and number . . . . . . . . . . . 24
Delete a name and number . . . . . . . . . 24
Copy an entry to another handset . . . . 25
Copy the entire phonebook to
another handset . . . . . . . . . . . . . . . . . 26
Copy to or from a SIM card . . . . . . . . . 27
Access code. . . . . . . . . . . . . . . . . . . . . 28
Change the SIM code . . . . . . . . . . . . . 28
Handset settings
Handset ringer volume . . . . . . . . . . . . 29
Handset ringer melody . . . . . . . . . . . . 29
Handset earpiece volume . . . . . . . . . . 30
Auto answer . . . . . . . . . . . . . . . . . . . . 30
Handset name. . . . . . . . . . . . . . . . . . . 31
Display language . . . . . . . . . . . . . . . . . 31
Warning tones. . . . . . . . . . . . . . . . . . . 32
Base settings
Base ringer volume . . . . . . . . . . . . . . . 33
Base ringer melody . . . . . . . . . . . . . . . 33
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
In this guide
PIN code . . . . . . . . . . . . . . . . . . . . . . . 34
Dial mode . . . . . . . . . . . . . . . . . . . . . . 35
Restore default settings. . . . . . . . . . . . 35
Default settings. . . . . . . . . . . . . . . . . . 36
Date and time settings
Set/cancel an alarm . . . . . . . . . . . . . . . 37
Silence the alarm. . . . . . . . . . . . . . . . . 38
Answering machine
Setting up the answering machine . . . . 39
Switch the answering machine on/off . . 39
Answer delay . . . . . . . . . . . . . . . . . . . . 40
To change the answer delay setting . . . 40
Audible message alert . . . . . . . . . . . . . 41
To set the audible message alert . . . . . 41
Outgoing messages. . . . . . . . . . . . . . . 42
Record your own outgoing message. . . 42
Check your outgoing message . . . . . . . 43
Select the outgoing message
answer mode. . . . . . . . . . . . . . . . . . . . 43
Re-instate the pre-recorded
outgoing message . . . . . . . . . . . . . . . . 44
Using the answering machine . . . . . . . 44
Message playback . . . . . . . . . . . . . . . . 44
Record a memo . . . . . . . . . . . . . . . . . . 46
Call screening . . . . . . . . . . . . . . . . . . . 46
Remote access . . . . . . . . . . . . . . . . . . 47
Change the remote access PIN code . . 47
Switch your answering machine
on remotely. . . . . . . . . . . . . . . . . . . . . 48
To check for messages. . . . . . . . . . . . . 48
Operating your answering machine
remotely . . . . . . . . . . . . . . . . . . . . . . . 49
BT Calling Features
Caller Display . . . . . . . . . . . . . . . . . . . 50
Call list . . . . . . . . . . . . . . . . . . . . . . . . 50
View and dial from the Calls list . . . . . . 50
Copy a Calls list number to
the phonebook . . . . . . . . . . . . . . . . . . 51
Delete a Calls list number . . . . . . . . . . 52
Delete the whole Calls list . . . . . . . . . . 52
Call Waiting. . . . . . . . . . . . . . . . . . . . . 53
Voice Mail/Message Waiting . . . . . . . . 54
BT Services
Helpline . . . . . . . . . . . . . . . . . . . . . . . 55
BT 118500 . . . . . . . . . . . . . . . . . . . . . 55
Divert On/Off/Check . . . . . . . . . . . . . . 56
Call Waiting On/Off/Check. . . . . . . . . . 56
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
5
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
6
In this guide
Text Messaging
Subscribe to the text
messaging service . . . . . . . . . . . . . . . . 57
Cost of the fixed line service . . . . . . . . 57
Send a text message . . . . . . . . . . . . . . 58
Entering text . . . . . . . . . . . . . . . . . . . . 60
Standard text entry . . . . . . . . . . . . . . . 61
Receiving and reading text messages . . 61
Writing tips for standard text entry . . . 62
Read, edit, send texts stored
in the outbox. . . . . . . . . . . . . . . . . . . . 64
Service Centre numbers. . . . . . . . . . . . 65
Adding or changing Service
Centre numbers. . . . . . . . . . . . . . . . . . 66
Select a Send Service Centre number. . 67
Message alert beeps . . . . . . . . . . . . . . 67
User Areas. . . . . . . . . . . . . . . . . . . . . . 68
Set a user area . . . . . . . . . . . . . . . . . . 68
How callers send a text to
a user area . . . . . . . . . . . . . . . . . . . . . 69
Open a user area. . . . . . . . . . . . . . . . . 70
Edit a user area . . . . . . . . . . . . . . . . . . 70
Delete a user area . . . . . . . . . . . . . . . . 71
Check the list of sub addresses . . . . . . 72
Check the common box sub address . . 72
Change the auto save setting . . . . . . . 73
Change the notification setting . . . . . . 74
Using additional handsets
Registering your handset . . . . . . . . . . . 75
Select a base . . . . . . . . . . . . . . . . . . . . 76
De-register a handset . . . . . . . . . . . . . 77
Internal calls . . . . . . . . . . . . . . . . . . . . 77
Transferring calls . . . . . . . . . . . . . . . . . 78
3-Way Call. . . . . . . . . . . . . . . . . . . . . . 79
Help . . . . . . . . . . . . . . . . . . . . . . . . . . 80
General information
Replacing the handset batteries. . . . . . 87
Safety information . . . . . . . . . . . . . . . . 87
Cleaning . . . . . . . . . . . . . . . . . . . . . . . 88
Environmental . . . . . . . . . . . . . . . . . . . 88
Product disposal instructions . . . . . . . . 88
Guarantee . . . . . . . . . . . . . . . . . . . . . . 89
Returning your phone . . . . . . . . . . . . . 89
How many telephones can I have? . . . . 90
R&TTE . . . . . . . . . . . . . . . . . . . . . . . . 90
Declaration of Conformance . . . . . . . . 90
Connecting to a switchboard . . . . . . . . 91
Inserting a pause . . . . . . . . . . . . . . . . . 91
Recall . . . . . . . . . . . . . . . . . . . . . . . . . 91
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Getting started
Location
You need to place your BT Mango within 2 metres of the
mains power socket and telephone socket so that the
cables will reach.
Make sure it is at least 1 metre away from other
electrical appliances to avoid interference.
Your BT Mango works by sending radio signals between
the handset and base. The strength of the signal
depends on where you site the base. Putting it as high as
possible ensures the best signal.
Setting up
1. Plug the mains power cable into the socket marked
on the underside of the base and plug the other end into
the mains power wall socket and switch the power on.
The green Power/In use light on the base comes on.
7
WARNING
Do not place your BT Mango in the
bathroom or other humid areas.
Handset range
The BT Mango has a range of 300
metres outdoors when there is a
clear line of sight between the base
and handset. Any obstruction
between the base and handset will
reduce the range significantly.
With the base indoors and handset
either indoors or outdoors, the
range will normally be up to 50
metres. Thick stone walls can
severely affect the range.
Signal strength
The
icon on your handset
indicates when you are in range.
When out of range of the base, the
out-of-range tone will sound every
minute. This tone is repeated until
you move back into range.
Which power adaptor?
If you have purchased a multiple
pack, you should use the larger
mains power adaptor for the base.
IMPORTANT
The base station must be plugged
into the mains power socket at all
times. Do not connect the telephone
line until the handset is fully charged.
Only use the power and telephone
cables supplied with the product.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
8
Getting started
Battery low warning
If the icon flashes in the display
and you hear a warning beep every
10 –15 seconds, you will need to
recharge the handset before you
can use it again.
During charging, the
scroll in the display.
icon will
Battery performance
In ideal conditions, fully charged
batteries should give about 9 hours
talk time or 72 hours standby time
on a single charge.
Note that new batteries do not
reach full capacity until they have
been in normal use for several
days.
To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time.
Running the batteries right down
at least once a week will help them
last as long as possible.
The charge capacity of
rechargeable batteries will reduce
with time as they wear out, giving
the handset less talk/standby time.
Eventually they will need to be
replaced. New batteries are
available from the BT Mango
Helpline on 0870 605 8047.
2. Insert the 2 x AAA NiMH batteries supplied into the
handset. Then slide the compartment cover into place.
3. Place the handset on the base to charge for at least
24 hours. You will hear a double beep to confirm the
handset is sitting correctly on the base. When the
handset is fully charged the icon will be displayed.
4. After 24 hours, plug one end of the telephone line cord
into the socket marked
on the underside of the base
and the other end into the telephone wall socket.
Setting up for multiple packs
If you have purchased a BT Mango multiple pack, you
will need to complete the following instructions to
prepare any additional handsets and chargers for use.
For each additional handset and charger:
1. Connect the small power adaptor to the charger and
switch on.
2. Insert the 2 x AAA NiMH batteries supplied into the
handset. Then slide the compartment cover into place.
3. Place the handset on the charger and charge for at least
24 hours.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Getting started
Your BT Mango additional handset is pre-registered to
the base so, once charged, is ready for use. The handset
number will be shown in the display.
Set the date and time
We recommend that you now set the day and time so
they can be recorded with each answering machine
message you receive.
Battery performance (continued)
For instructions on how to install
new batteries, see page 87.
After charging your handset for the
first time, subsequent charging
time is about 6–8 hours a day.
Batteries and handset may become
warm during charging. This is
normal.
Set the time
1. Press
or
until Date & Time Settings is displayed
then select the OK option.
2. Press
or
until Set Time is displayed, select the
OK option. The first digit is highlighted.
If you subscribe to a Caller Display
service from your network provider
the time will be set when you
receive your first call.
3. Enter the current time in 24-hour format, e.g. for
9:24pm press 2, 1, 2, 4, then select the OK option.
You will hear a confirmation tone.
4. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
9
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
10
Getting started
Set the date
1. Press
or
until Date & Time Settings is displayed
then select the OK option.
2. Set Date is displayed, select the OK option. The first
digit is highlighted.
3. Enter the current date (dd/mm/yy) e.g. for 15th February
2006, press 1, 5, 0, 2, 0, 6 then select OK option. You
will hear a confirmation tone.
4. Press and hold
to exit and return to standby.
Your BT Mango is ready for use.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Getting to know your phone
11
Handset buttons
Option button (middle)
In standby or talk mode, press to
open the Phonebook, page 22.
Option button (left)
In standby or talk mode, when the
icon is
displayed, press to open the Calls list, page 50.
In menu mode, press to go back to the previous screen.
Press repeatedly to exit to standby mode.
Menu/Volume +/Scroll up
In standby mode, press to access the menu, page 14.
In talk mode, press to increase the handset
receiver volume, page 17.
Use to scroll up through menu options,
phonebook entries and the Calls list.
OK button
In standby mode, press to access the
menu system, page 15.
While viewing the redial list, Calls list,
phonebook list or pre-dial number press to
automatically dial out the displayed number.
Talk/Handsfree
In standby mode, press to make
or receive calls, page 16.
In talk mode, use to switch handsfree
on and off, page 18.
Inverse black and white display
Backlight comes on when a button is pressed, when
you slide the keypad open and when receiving an
incoming call.
Option button (right)
In standby mode, press to play answer machine messages.
In talk mode, press to switch secrecy on/off, page 17.
In menu mode, press to confirm a displayed option.
Redial/Pause
In standby mode, press to open the redial list, page 19.
In talk and entry mode, press to insert a pause in a
number, pages 22 & 91.
End call/ Delete/Keypad lock
In standby mode, use to lock the keypad, page 21.
In talk mode, press to end a call, page 16.
In entry mode, press to delete digits.
In menu mode, press and hold to exit and
return to standby page 14.
Menu/Volume –/Scroll down
In standby mode, press to access the menu, page 14.
In talk mode, press to decrease the handset
receiver volume, page 17.
Use to scroll down through menu options,
phonebook entries and the Calls list.
Keypad
Use to enter digits and characters.
Int (Intercom)/Recall/Call Waiting
In standby mode, use to make an
internal call, page 77.
In talk mode, press and hold for recall.
For use with a switchboard/PBX and
BT Calling Features.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
12
Getting to know your phone
Standby screen
Time
Shows the time in hours and minutes.
Handset name
Displayed in standby mode.
Number of unanswered calls
in the Calls list.*
Number is only displayed when
telephone icon is flashing.
Date
Shows the date in day/month format.
Mango
15
1
03
Handset number
Displayed in standby mode.
Number of new answering
machine messages.
Handset display icons
Battery levels
Shows handset battery status.
Scrolls when the handset is
charging in the base.
Answering machine is on.
Calls list option
Flashes when you have new
missed calls in the Calls list*.
Steady if there are old viewed
calls.
Range
Displayed in standby mode to
indicate handset is in range of
the base. Flashes if you move
out of range.
Phonebook option
Access to phonebook menu.
External call
An external call is being
received or is in progress.
Answering machine option
Flashes when you have new
messages. Steady if there are
old messages.
Internal call
An internal call is being
received or is in progress.
Envelope
New text messages in Inbox.
Handsfree speaker
Displayed when in handsfree
mode.
Alarm Bell
An alarm is set.
Keypad lock
The keypad is locked.
* For these features to work you must
subscribe to your network provider’s
Caller Display and/or Call Waiting
service. A quarterly fee may be payable.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Getting to know your phone
13
Base buttons and LEDs
Page/Find handset
Press and release
to page/find
handset(s), page 21.
Press and hold to enter
registration mode
when registering
handsets, page 75.
SIM reader/writer
Insert your mobile
phone SIM card here to
copy to and from the
phonebook, page 27.
Power/In Use light
(green)
On: the power is on.
Flashes: when the
handset is in use;
when receiving an
incoming call; during
registration mode.
Message indicator light
Off: answering machine set to Answer Off.
On: answering machine set to Answer On and no messages are
recorded; when playing OGM, memo or incoming message,
during remote access.
Flashes: when set to Answer On and messages are recorded;
when recording an OGM, memo or incoming message.
Flashes quickly: when set to Answer On and the message
memory is full; during 8 second countdown at the end of
message playback.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
14
Getting to know your phone
Navigating the menus
Your BT Mango has an easy to use menu system.
Each menu has a list of options, which you can see on
the menu map on the following page.
When the handset is switched on and in standby:
1. Press
to open the main menu.
2. Then use
and
available options.
buttons to scroll through the
Option buttons
Option buttons
Press to select the option displayed
on the screen.
If no buttons are pressed for 15
seconds, the handset returns to
standby automatically.
To create a space between a letter
or word, use the
button.
3. Press the OK option button to select a menu option or
the Back option button to go back to the previous screen.
To exit a menu and return to standby, press and hold
.
Character map
Button Upper case
Lower case
Button Upper case
Lower case
1@$¥∑€%/◊
1@$¥∑€%/ °
PQRS7 π UI ∑
pqrs7
ABC2ÄÅÆ
abc2äàåæç
TUV8 Ü0.
tuv8úü
DEF3É∆
def3èé
WXYZ9
wxyz9
GHI4 I
ghi4i
0!?¡¿&§
0!?¡¿&§
JKL5
jkl5
* .,”’:;+-=<> * .,”’:;+-=<>
MNO6ÑÖO
mno6ñöo
#()[]{}_\|~^
#()[]{}_\|~^
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Getting to know your phone
15
Menu map
Answer
Off
On
Record Memo
Back
OK
Phonebook
menu
No entries stored:
Answer
Settings
Answer Mode
Answer And
Record
Answer Only
Outgoing
Message
Answer And
Record
Answer Only
Answer Delay
2345678
9 TS
Message Alert
Remote Access
Code
Phonebook menu
Add entry Copy from SIM* Access code*
Entries stored:
TXT Menu
Box selection
(optional)
Write
Message
Inbox
Outbox
TXT Settings
Server
Number
Server
Activation
Sub Address
Checking
Message
Alert
Common Box
Sub Address
User Boxes
Settings
Send Option
Save
Send Option
Notification
BT Service
Helpline
BT 118500
Divert On
Divert Off
Divert Check
Call Wait On
Call Wait Off
Call Wait Check
Handset
Settings
Handset Ringer
Volume
External
Volume
Internal
Volume
Handset Ringer
Melody
External
Melody
Internal
Melody
Handset Ear
Volume
Auto Answer
Handset Name
Language
Warning Tones
Key Tones
Low Battery
Tone
Out Of
Range Tone
Base Settings
Base Ringer
Volume
Base Ringer
Melody
PIN Code
Dial Mode
Tone/Time
Break
Tone/Earth
Pulse/Earth
Restore
Settings
Date & Time
Settings
Set Date
Set Time
Set Alarm
Registration
Register Base
Select Base
De-Register
Handset
Phonebook list displayed. Use
or
to scroll to entry, Opt.
Add entry Show Details Edit Entry Delete Entry Copy Entry Copy Phonebook SIM copy* Access code* SIM code
* To be able to use this feature, you must ensure that your mobile phone SIM card is inserted into the SIM reader slot on your BT Mango.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
16
Using the phone
Make an external call
When you make a call, the In Use
light on the base flashes.
1. Slide open the keypad cover and press
is displayed.
. The
icon
2. When you hear the dialling tone, dial the number.
Preparatory dialling
Press Back to cancel and return to
standby at any time.
1. Slide open the keypad cover and enter the number first.
If you make a mistake, press
to delete the last digit.
2. Press
to dial.
End a call
1. Press
or sllide the keypad cover closed.
Or
Place the handset back on the base/charger.
Call timer
Your handset will automatically time the duration of all
external calls. The handset display shows the call duration
both during and for a few seconds after your call.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Using the phone
Receive a call
When you receive a call, the phone rings and the display
or
icon flashes to let
shows External Call. The
you know if it is an external or internal call.
1. If the handset is on the base, pick it up to answer the call.
Or if the handset is off the base, slide open the keypad
cover and press
.
Earpiece/receiver volume
Caller Display
If you have subscribed to your
network’s Caller Display service, the
caller’s number (or name if stored
in the phonebook) is displayed.
See page 50 for more information.
Auto answer
As long as you have auto answer set
to ON you can just pick the handset
up off the base/charger to answer a
call. If you have switched it off, you
will need to press
. Auto answer
ON is the default setting.
During a call you can adjust the volume of the
earpiece/handset receiver.
1. Press
or
to increase or decrease the volume.
As you increase or decrease the volume, the displays
show the level.
Secrecy
During a call, you can talk to someone nearby without
your caller hearing.
1. Select Sec option. Secrecy On appears in the display
and your caller cannot hear you.
2. Select Off option to return to your caller.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
17
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
18
Using the phone
Handsfree
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to
listen to your conversation over the loudspeaker.
Make a call in handsfree
1. Dial the number then press
.
2. Press
again. The
icon is displayed and you hear
your call over the loudspeaker.
3. Press
to end the call.
Answer a call in handsfree
When the phone rings:
1. Press
twice. The call is transferred to the loudspeaker.
Switch to handsfree during a call
During a handsfree call, press
or
to change the volume.
1. During a call, press
. The
icon is displayed and you
hear your call over the loudspeaker.
To switch handsfree off and return to the handset at any
time, press
or press
to end the call.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Using the phone
Redial
The last 20 telephone numbers called are saved to a
redial list. You can then select any of the numbers to
redial, delete or copy to the phonebook.
Redial the last number called
1. Press
, wait for the dialling tone then press Redial.
The last number you called is displayed and dialled.
Redial a number from the redial list
1. Press
. The last number called is displayed.
If the number is stored in the
phonebook and a name/number
match is found, the name will be
displayed instead.
If no numbers are stored in the
redial list the display will show
Redial list empty.
2. Use
or
to scroll through the redial list to the
number you want.
If the redial number already exists
in the phonebook, the Copy option
will not be presented .
3. Press
Redial numbers can be up to 32
digits long.
to redial.
Copy a number from the redial list to the phonebook
1. Press
. The last number called is displayed.
2. Use
or
to scroll to the number you want then
select the Copy option. Enter Name is displayed.
3. Enter a name using the keypad (as shown on page 22)
then select the OK option. Edit Number is displayed.
Press
to delete any unwanted
digits and then enter new ones
using the keypad.
If the phonebook is full the display
will show Directory Full and the
number will not be copied. You will
need to delete a number in the
phonebook first, see page 24.
If you decide not to delete, select
the Save option.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
19
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
20
Using the phone
4. Edit the number if you need to, then select the OK
option to confirm.
5. The ringer melody options are displayed. Use
or
to scroll through the options. When you hear the melody
you want, select the Save option to confirm. Display
shows Entry Saved.
6. Press and hold
to exit and return to standby.
Delete a redial number
1. Press
. The last number called is displayed.
2. Use
or
to scroll to the number you want then
select the Del option. Delete Entry? is displayed.
If you decide not to delete, select
the Save option.
3. Select the Del option to confirm. Entry Deleted is
displayed.
4. Press and hold
to exit and return to standby.
Delete all redial numbers
1. Press
. The last number called is displayed.
2. Press and hold the Del option for 3 seconds. Clear
Dialled Calls? is displayed.
If you decide not to delete, select
the Save option.
3. Select the Del option to confirm. Redial list deleted
is displayed.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Using the phone
Keypad lock
You can lock the keypad so that it cannot be used
accidentally while carrying it around.
To lock the keypad:
1. Press
then press
. The
icon is displayed.
To unlock the keypad:
1. Select the Unlock option then press
return to standby.
WARNING
If the keypad is locked you will
NOT be able to dial the emergency
numbers 999 and 112.
If you press any button while the
keypad lock is on, the display will
show Press Unlock then * and
then return to standby.
. The display will
Paging
You can alert a handset user that they are wanted or
locate a missing handset.
1. Press
on the base. The paged handset(s) rings
2. Press
again to stop the paging ring on all handsets.
Or to stop the paging ring on an individual handset,
press any button on the handset or slide open the
keypad cover.
If you have more than one handset
registered to your BT Mango base
you will need to stop the paging
ring on individual handsets. The
paging ring will stop automatically
after one minute if no button is
pressed and your handset will
return to standby.
Paging calls cannot be answered
by a handset.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
21
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
22
Using the phone
255 Name and number phonebook
Entering names
Use the keypad letters to enter
names, e.g. to store TOM:
Press
once to enter T.
Press
three times to enter O.
Press
once to enter M.
Writing tips
Press
to delete the last
character or digit.
Press
or
to move
backwards or forwards through
character/digits.
Select A-a option to switch
between upper and lower case.
Press
to insert a space.
Use
,
,
and
for
other punctuation characters, see
page 14 for full character map.
You must enter a name and a
number otherwise the display will
show Error.
To enter a pause in a phonebook
number
Press
and a P will be displayed.
For more information on pauses,
see page 91.
You can store up to 255 names and numbers in the
phonebook. Names can be up to 13 characters long and
numbers up to 24 digits. You can also select different
ring tones for phonebook entries.
Store a name and number
1. From the standby screen, select the
option.
2. When storing the first entry: Add Entry is highlighted,
press OK to select.
When storing further entries: The phonebook list is
displayed, with the first entry highlighted. Press Opt to
display Add Entry, then press OK to select.
3. Enter Name is displayed. Enter the name using the
keypad and select OK option to confirm.
4. Enter Number is displayed. Enter the telephone number
using the keypad and select OK option to confirm.
Make sure you enter the full telephone number including
the dialling code if you subscribe to a Caller Display
service and want the name of your caller displayed
instead of the number.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Using the phone
5. The ringer melody options are displayed. Use
or
to scroll through and hear a sample of each melody.
When you hear the melody you want, press Save to
confirm. Display shows Entry Saved.
6. Press and hold
The ringer melody option means
that when you receive a call from a
number stored in your phonebook
the ringtone you choose will be
played.
to exit and return to standby.
View/check details for an entry
1. Select the
option. The phonebook entry you used last
is displayed.
2. Use
or
to scroll and find the entry you want or
search alphabetically.
or
to display Show Details
3. Select Opt then press
and select OK. All the details for this entry are displayed:
the name, the number, and the selected ringer melody.
4. Press and hold
If there are no entries stored
Directory Empty will be displayed.
To search alphabetically
Press the relevant keypad button,
e.g. for TOM, press
then scroll
or
through the entries
under T.
to exit and return to standby.
Dial an entry
1. Select the
option. The phonebook entry you used last
is displayed.
2. Use
or
to scroll and find the entry you want or
search alphabetically.
3. Press
to dial the displayed number.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
23
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
24
Using the phone
Edit a name and number
1. Select the
option. The phonebook entry you used last
is displayed.
2. Use
or
to scroll and find the entry you want to
edit or search alphabetically.
3. Select Opt, then use
and select OK.
or
to display Edit Entry
to delete
4. Edit Name and the name are displayed. Use
any incorrect characters and
and
to move through
the characters then enter new ones using the keypad and
select OK to confirm. Edit Number is displayed.
5. Use
to delete any incorrect digits, then enter new
ones using the keypad and select OK to confirm.
6. The ringer melody options are displayed. Use
or
to
scroll through the options. When you hear the melody you
want, press Save to confirm. Display shows Entry Saved.
7. Press and hold
to exit and return to standby.
Delete a name and number
1. Select the
option. The phonebook entry you used last
is displayed.
2. Use
or
to scroll to the entry you want to delete.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Using the phone
3. Select Opt, then use
and select OK.
or
to display Delete Entry
4. Delete Entry? and the entry details are displayed.
Select Del to delete, Entry Deleted is displayed.
5. Press and hold
If you decide not to delete, select
the Save option.
to exit and return to standby.
Copy an entry to another handset
When you have more than one handset registered to
your BT Mango base, you can use this feature to copy
entries between handsets.
1. Select the
option. The phonebook entry you used last
is displayed.
2. Use
or
to scroll to the entry you want to copy.
3. Select Opt, then use
and select OK.
or
to display Copy Entry
4. Using the keypad, enter the number of the handset you
want to copy to and select OK. The display shows Copy
Entry to Handset X (where X is the selected handset).
5. At the receiving handset: the display shows Copy Entry?.
Select OK to confirm. The display then shows Copying
From Handset X. When copying is complete the new
entry will be displayed in the phonebook list.
If you enter a handset number that
is not available you will see the
message Copy Entry Fail.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
25
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
26
Using the phone
6. At the original handset the display shows Copying and a
beep confirms that the entry has been copied successfully.
7. Press and hold
When you have more than one
handset registered to your BT
Mango base, you can use this
feature to copy the entire
phonebook from one handset to
another. This means that in a few
minutes, you can have all your
phonebook contacts stored on
another handset ready to make
calls.
Problems copying numbers
If you try to copy a phonebook
entry to another handset and the
other handset is switched off, out
of range, or the number of the
handset you have entered is
unavailable, you will hear the error
tone.
If you try to copy the entire
phonebook to another handset and
the other handset is switched off,
out of range, or the number of the
handset you have entered is
unavailable, Copy Phonebook Fail
will be displayed.
Stored ringer melodies you have
assigned to phonebook entries are
specific to the BT Mango and will
therefore not be copied to another
type of handset.
to exit and return to standby.
Copy the entire phonebook to another handset
1. Select the
option. The phonebook entry you used last
is displayed.
2. Select Opt, scroll
to Copy Phonebook and select OK.
3. Using the keypad, enter the number of the handset you
want to copy to and select OK. The display shows Copy
Phonebook to Handset X (where X is the selected handset).
4. At the receiving handset the display shows Replace
Phonebook?. Select OK to confirm. The display then
shows Copying From Handset X. Each entry will then be
copied in turn.
5. At the original handset the display shows Copying and a
beep confirms all entries have been copied successfully.
6. Press and hold
to exit and return to standby.
Copy to or from a SIM card
1. Insert the SIM card into the SIM READER slot on the side
of the base.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Using the phone
2. Select
option. The phonebook entry you used last is
displayed.
3. Select Opt, then use
and select OK.
4. Use
Menu
or
Menu
Menu
or
Menu
to to display SIM Copy
With the SIM copy feature you can
copy entries from SIM card to
phonebook or from phonebook to
SIM card. So within minutes, you
can have all your mobile contacts
saved onto your landline phone for
quick and easy dialling.
to display either Copy from SIM or
Copy to SIM and select OK.
5. The display will show Please Wait while it checks your
SIM card, followed by one of the below results:
Copying will be displayed, followed by the entry name if
copying an entry or by % checked if reading a blank SIM
entry until copying is completed. Once complete the
number of entries copied will be displayed. If the
phonebook is full, Directory Full will be displayed.
Or
Please Insert SIM Card will be displayed, if you have
not already inserted the SIM card into the base. Insert
the SIM card now and follow the above instructions.
Or
SIM card PIN code: will be displayed if your SIM card is
PIN protected. Enter your SIM PIN code and press OK.
If the correct code is entered, copying will begin as
detailed above. If the incorrect PIN is entered, Incorrect
SIM Card PIN is displayed and the display will return to
the PIN entry screen. If you enter the incorrect PIN a
second time (including attempts made on other devices),
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
27
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
28
Using the phone
If your BT Mango is connected to a
switchboard, you may need to
enter an access code in the dialling
sequence to be able to connect to
the outside line.
The access code will not be used
when you dial the number yourself
(rather than for example from the
phonebook) to allow you to make
calls to other switchboard
extensions.
SIM Country Code
These settings control the
conversion of numbers from mobile
format which may include +44 and
may have the 0 removed from the
area code. You should not normally
need to alter these settings if you
are using your BT Mango in the UK
and your mobile to call UK
numbers. If this is not the case,
then please call the BT Mango
Helpline for assistance on 0870
605 8047.
SIM PIN Error is displayed and the display will return to
the phonebook menu.
Access code
1. Select
2. Use
Menu
option.
or
Menu
to select Access code and press OK.
3. On and Off are displayed as options. Either, select On to
activate prefix dialling. Code: is displayed. Enter the
prefix you require, e.g. 9 and select OK. You will hear a
confirmation beep and the display will return to the
phonebook menu. Or, select Off to deactivate prefix
dialling. The display will return to the phonebook menu.
Change the SIM code
1. Select the
option. The phonebook entry you used last
is displayed.
2. Select Opt, scroll
to SIM Code and select OK.
or
to select either Country Code, National
Code or International Code and select OK.
3. Use
The PIN number will be displayed
as asterisks for security reasons.
4. Using the keypad, enter the dialling code and select Save.
You hear a confirmation beep.
You will hear a sample ring for all
settings (except Off).
5. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Handset settings
29
Handset ringer volume
1. Press
or
until Handset Settings is displayed
then select the OK option.
The handset has 6 ringer volume
settings: Off and 1–5 where, 1=low
and 5=high.
2. Handset Ringer Volume is displayed, select OK option.
The default setting is 5.
or
to display either External Volume or
Internal Volume then select the OK option.
3. Press
4. The current setting is highlighted. Press
highlight the volume you require.
or
to
5. Select the OK option. You will hear a confirmation tone.
6. Press and hold
You will hear a sample ring on each
button press.
to exit and return to standby.
Handset ringer melody
1. Press
or
until Handset Settings is displayed
then select the OK option.
The handset has 15 ringer
melodies to choose from,
5 standard and 10 polyphonic.
2. Press
or
until Handset Ringer Melody is
displayed then select the OK option.
or
to choose between External Melody or
Internal Melody then select the OK option.
3. Use
4. The current melody is highlighted and played. Press
or
to highlight the melody you want.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
30
Handset settings
5. Select the OK option. You will hear a confirmation tone.
6. Press and hold
to exit and return to standby.
Handset earpiece volume
The handset has 5 earpiece volume
settings. The default setting is 3.
1. Press
or
until Handset Settings is displayed
then select the OK option.
2. Press
or
until Handset Ear Volume is displayed
then select the OK option.
3. Press
or
to select the volume you want and
select the OK option to confirm.
4. Press and hold
to exit and return to standby.
Auto answer
If you set Auto Answer to ON, when you receive an
incoming call and the handset is in the base, you can pick
it up to answer the call. You do not need to press
.
1. Press
or
until Handset Settings is displayed
then select the OK option.
2. Press
or
until Auto Answer is displayed then
select either the On or Off option and you will hear a
confirmation tone.
3. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Handset settings
Handset name
If you are using more than one handset with your BT
Mango base, you can give each handset a personalised
name to easily distinguish between the handsets.
1. Press
or
until Handset Settings is displayed
then select the OK option.
2. Press
or
until Handset Name is displayed then
select the OK option.
3. Press
to delete unwanted characters and enter a new
name using the keypad.
The maximum number of
characters is 11.
4. Select the OK option and you will hear a confirmation
tone.
5. Press and hold
to exit and return to standby.
Display language
You can change the language that is shown on your
handset display.
The available languages include
English, Français, Deutsch, Italiano
and Espanol.
1. Press
or
until Handset Settings is displayed
then select the OK option.
2. Press
or
until Language is displayed then select
the OK option.
3. Press
or
to select the language you want.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
31
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
32
Handset settings
4. Select OK option and you will hear a confirmation tone.
5. Press and hold
to exit and return to standby.
Warning tones
Your BT Mango allows you to set beeps/warning tones to
alert you to various situations.
You can set a confirmation beep to sound each time a
keypad button is pressed and you can set a warning beep
to sound when the batteries are low or when your
handset goes out of range.
1. Press
or
until Handset Settings is displayed
then select the OK option.
2. Press
or
until Warning Tones is displayed then
select OK option.
If you switch the handset key tones
off, you will not hear any
confirmation tones when altering
settings.
or
to select either Key tones, Low
battery tone or Out of range tone.
3. Press
4. With the warning tone you want displayed, select either
the On or Off option and you will hear a confirmation
tone.
5. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Base settings
33
Base ringer volume
1. Press
or
until Base Settings is displayed then
select the OK option.
The base has 6 ringer volume
settings: Off or 1 to 5. The default
setting is 5.
2. Base Ringer volume is displayed, select OK option.
3. Press
or
to highlight the volume you require.
You will hear a sample ring for all
settings (except Off).
4. Select the OK option. You will hear a confirmation tone.
5. Press and hold
to exit and return to standby.
Base ringer melody
1. Press
or
until Base Settings is displayed then
select the OK option.
The base has 5 ringer melodies to
choose from.
2. Press
or
until Base Ringer melody is displayed
then select the OK option.
3. The current melody is highlighted and played. Press
or
to highlight the melody you want.
4. Select the OK option. You will hear a confirmation tone.
5. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
34
Base settings
PIN code
Your BT Mango has a security PIN code which you will
need to change some of the base settings. The default
setting is 0000. You may want to change this to prevent
unauthorised changes to your settings.
1. Press
or
until Base Settings is displayed then
select the OK option.
2. Press
or
until PIN Code is displayed then select
the OK option.
For security when you enter each
digit of the PIN code it will be
displayed as asterisks.
3. PIN Code? is displayed. Enter the current 4 digit PIN
code and select the OK option.
4. NEW PIN? is displayed. Enter a new 4 digit PIN code and
select the OK option.
5. Confirm PIN? is displayed. Re-enter the new PIN code
and select the OK option.
6. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Base settings
Dial mode
1. Press
or
until Base Settings is displayed then
select the OK option.
2. Press
or
until Dial mode is displayed then select
the OK option.
3. Press
or
Your BT Mango is pre-set to Tone
dialling. The dial mode options are
Tone (Time Break/Earth) or Pulse
(Earth).
to highlight the dial mode you want.
4. Select the OK option. You will hear a confirmation tone.
5. Press and hold
to exit and return to standby.
Restore default settings
You can restore your BT Mango to its default (original)
settings. Please note this will delete your phonebook,
redial and calls list.
1. Press
or
until Base Settings is displayed then
select the OK option.
2. Press
or
until Restore settings is displayed
then select the OK option.
3. PIN Code? is displayed. Enter your 4 digit PIN code and
select the OK option. After a few seconds the handset
power switches off and the base beeps. The handset will
then switch itself back on and show the standby display.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
35
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
36
Base settings
Default settings
Handset Name . . . . . . . . . . . . . . . . . Handset 1
Low Battery Tone . . . . . . . . . . . . . . . ON
Out of Range Tone . . . . . . . . . . . . . . ON
Key Tones . . . . . . . . . . . . . . . . . . . . ON
Auto Answer ON
Handset Internal Ringer Melody . . . . 1
Handset Internal Ringer Volume . . . . 5
Handset External Ringer Melody . . . . 1
Handset External Ringer Volume . . . . 5
Earpiece Volume . . . . . . . . . . . . . . . . 3
Handset Language . . . . . . . . . . . . . . English
Phonebook . . . . . . . . . . . . . . . . . . . . Empty
Calls List . . . . . . . . . . . . . . . . . . . . . Empty
Redial List . . . . . . . . . . . . . . . . . . . . Empty
Base Ringer Volume . . . . . . . . . . . . . 5
Base Ringer Melody . . . . . . . . . . . . . 1
PIN code . . . . . . . . . . . . . . . . . . . . . 0000
Pause . . . . . . . . . . . . . . . . . . . . . . . . 3 Seconds
Dial Mode . . . . . . . . . . . . . . . . . . . . Tone/TBR
Key Lock . . . . . . . . . . . . . . . . . . . . . OFF
Alarm . . . . . . . . . . . . . . . . . . . . . . . . OFF
Date and Time . . . . . . . . . . . . . . . . . 12:01 01/01
SMS Incoming SC Number 1 . . . . . . . 0800 587 52
SMS Outgoing SC Number 1 . . . . . . . 1470P1709400
SMS Incoming SC Number 2 . . . . . . . Empty
SMS Outgoing SC Number 2 . . . . . . . Empty
SMS Common Box Sub Address . . . . 9
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Date, time and alarm
Date and time
If you subscribe to a Caller Display service from your
network provider the time will be set when you receive
your first call.
If you need to manually set the date and time, please
refer to page 9 for instructions.
Alarm
You can use your BT Mango as an alarm clock.
Set/cancel an alarm
1. Press
or
until Date & Time Settings is displayed
then select the OK option.
2. Press
or
until Alarm Setting is displayed.
Select the On option to set an alarm. The first digit is
highlighted.
Or, select the Off option to cancel the alarm. Then go to
point 6.
3. Enter the time you want the alarm to sound in 24-hour
format, using 2 digits for the hour and 2 for the minutes,
eg. for 07:30am, press 0, 7, 3, 0 then select the OK option.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
37
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
38
Date, time and alarm
4. Press
or
to select an alarm melody, then select
the OK option.
Select Once for a one-off alarm, On
Daily if you want the alarm to ring
at the same time every day.
5. Press
or
to select Once or On Daily, then
select the OK option. You will hear a confirmation tone.
6. Press and hold
to exit and return to standby.
Silence the alarm
1. When the alarm sounds, press the STOP option button.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Answering machine
39
Your BT Mango can digitally record up to 11 minutes of
messages, with each message lasting a maximum of 3
minutes. As well as recording incoming messages, you
can record memos for other users.
You can operate your answering machine from:
•
•
the handset.
remotely, from any other Touchtone™ telephone, see
page 47.
Your BT Mango comes with two pre-recorded outgoing
messages, Answer and Record or Answer Only, but if you
wish you can record your own.
You will need to set the date and time (if you have not
already done so) so that you will know when each
message was received, see page 9.
Setting up the answering machine
Switch the answering machine on/off
1. Press
or
, to open the menu and display Answer.
The current status (Off or On) is highlighted.
2. If you want to change the status, select either the OFF
or ON option button. Your chosen setting will be
announced and then the display will return to standby.
If you have selected Answer Only
mode the caller will hear an
advisory announcement only, and
will not be able to leave a
message, see page 42.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
40
Answering machine
Answer delay
Answer delay sets the number of times your BT Mango
will ring before the answer machine picks up your call
and starts playing the outgoing message.
For more information on time saver
setting, see page 48.
You can change this setting to between 2–9 rings or
time saver. The default setting is 6 rings.
To change the answer delay setting
1. Press
or
until the display shows Answer Settings
and select the OK option.
2. Press
or
until the display shows Answer delay
and select the OK option.
3. Use
or
to highlight the setting required between
2 and 9 or Time Saver and select the OK option.
4. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Answering machine
Audible message alert
When you have new messages, with the audible message
alert switched on, you will hear a beep every 10 seconds.
To set audible message alert
With the answering machine ON and in standby mode:
1. Press
or
until the display shows Answer Settings
and select the OK option.
2. Press
or
until the display shows Message Alert
and select the OK option.
3. The current setting is highlighted. Press ON option
button to switch on or press OFF option button to
switch off. An announcement will confirm the setting.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
41
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
42
Answering machine
Outgoing messages
Answer and Record
The pre-set Answer and Record
outgoing message, that allows
your caller to leave a message, is
“Hello, your call cannot be taken at
the moment, so please leave your
message after the tone”.
Your Answer and Record outgoing
message can be up to 3 minutes
long and will replace the prerecorded message.
Answer Only
The pre-set Answer Only outgoing
message, where callers hear an
announcement but cannot leave a
message, is “Hello, your call cannot be
taken at the moment and you cannot
leave a message, so please call later”.
When recording your Answer Only
message, remember to advise your
caller that they will not be able to
leave a message.
Your Answer Only message can be
up to 11 minutes long (maximum
recording length) and will replace
the pre-recorded message.
However, you should try to keep
your message short to allow time
for recording memos, or incoming
messages when using Answer and
Record mode.
To reinstate the pre-recorded
message, see page 44.
The outgoing message is the message a caller first hears
when the answering machine picks up their call. There
are 2 pre-recorded outgoing messages to choose from
(see note left) or you can record your own.
Record your own outgoing message
1. Press
or
until the display shows Answer Settings
and select the OK option.
2. Press
or
until display shows Outgoing message
and select the OK option.
or
until display shows either Answer and
record or Answer only and select the OK option.
The display shows Outgoing message together with
options New and Play.
3. Press
4. Select the New option. Place the handset to your ear,
you will hear, “Please speak after the tone. To end
recording, press square”.
6. After the tone, speak your message clearly into the
handset and press # to end recording. The prompt will
announce, “Your outgoing message is”, and your message
will be played back to you.
Please note that to hear the outgoing message, you will
need to put the handset to your ear or press
to hear
it in handsfree mode.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Answering machine
Check your outgoing message
1. Press
or
until the display shows Answer Settings
and select the OK option.
To hear the current OGM before
recording a new one, select the
Play option.
2. Press
or
until display shows Outgoing message
and select the OK option.
When recording your own Answer
Only outgoing message, please
remember not to invite the caller
to leave a message, as the Answer
Only mode will not record
incoming messages.
or
to display either: Answer & Record or
Answer Only and select the OK option.
3. Use
4. Display shows Outgoing Message, select the Play option
and the machine will announce for example, “Your answer
and record outgoing message is…”, and your message will
be played back to you.
Select the outgoing message answer mode
1. Press
or
until the display shows Answer Settings
and select the OK option.
2. The display shows Answer mode, select the OK option.
or
to display either: Answer & Record or
Answer only and select the OK option. Your chosen
3. Use
outgoing message will be announced via the handset.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
43
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
44
Answering machine
Re-instate the pre-recorded outgoing message
You can delete your own outgoing message and go back
to using the pre-recorded outgoing message.
1. Press
or
until the display shows Answer Settings
and select the OK option.
2. Press
or
until the display shows Outgoing
message and select the OK option.
or
to select either: Answer & Record or
Answer only and select the OK option.
3. Use
4. The display shows Outgoing message. Select the Del
option to delete your own outgoing message and
reinstate the default outgoing message.
Using the answering machine
Message playback
1. Select the
option. The display shows Play Messages
along with number of new messages (New) and the total
number of old and new messages (All).
2. To play new message(s) only:
Select the New option. Your new messages will be
played.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Answering machine
To play all messages (old and new):
Select the All option. All your messages will be played in
the order they were received.
At the start of each message, the number of the
message is announced and displayed. At the end of each
message the day and time the message was received are
announced.
During playback, you can select the following options:
• Press << once to repeat the current message.
• Press << twice to play the previous message.
• Press DEL to delete the current message.
• Press >> to play the next message.
If you select a message to be
deleted, it will be deleted at the
end of playback after the 8 second
countdown and confirmation tone.
If you decide not to delete, select
the SAVE option.
At the end of playback:
You will hear, “End of messages. To delete all messages
press delete”. Display shows End of messages and
counts down from 8-0.
• Select the Del option during the countdown to delete all
messages.
OR, if you do not want to delete messages, select the
Save option.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
45
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
46
Answering machine
Record a memo
You can record a memo message for another user of your
BT Mango. Your memo can be up to 11 minutes
(maximum recording time), but you should try to keep it
short to leave space for other messages.
1. Pick up the handset. Press
or
until the display
shows Record Memo and select the OK option.
2. You will hear, “Please speak after the tone. To end
recording press square”.
3. After the beep, speak your memo clearly into the
handset. While recording, the display will show To End
Recording Press #.
4. Press
to end recording.
5. The display will return to the standby screen. Your memo
is now stored and can be played back in the same way as
incoming messages.
Call screening
When the answering machine is on and takes a call, you
can use the loudspeaker to listen to the caller leaving a
message. You can then identify the caller and decide
whether to take the call in person.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Answering machine
To screen a call (when the handset is off the base)
1. When your BT Mango rings, select the Screen option.
You can hear your caller begin to leave a message. The
display shows Screening and Talk above the right hand
option button.
You can adjust the call screening
volume using the
or
buttons.
2. If you want to interrupt and speak to the caller select the
Talk option. Recording will stop automatically.
3. If you want to end call screening and let the answering
machine take the call and finish recording the message,
press
.
Remote access
You can operate your answering machine from any
Touchtone™ phone by calling your BT Mango and
entering a 3 digit security PIN. Using a PIN code
prevents other people from accessing your machine
without permission.
IMPORTANT
You should change the security PIN
from the original setting of 000.
It is advisable to make a note of
your new PIN code and keep it
somewhere safe.
Change the remote access PIN code
1. Press
or
until the display shows Answer Settings
and select the OK option.
2. Press DOWN until the display shows Security Code and
select the OK option.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
47
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
48
Answering machine
3. Display shows current PIN code (default 000) and you
hear, “Please enter new security code”. Enter a 3-digit PIN
code of your choice and select the OK option.
4. Your PIN code is announced.
5. Press and hold
to exit and return to standby.
Switch your answering machine on remotely
Time saver
When you ring in to access your
messages remotely, if your
answering machine is set to time
saver and you have new messages
it will answer after 2 rings, if you
do not have any new messages, it
will answer after 6 rings. This
means you can hang up after 3
rings knowing you have no new
messages, saving you time and the
cost of the call.
You cannot use this feature if you
have BT Answer 1571 or Call
Minder active as the call will be
intercepted before the 20 rings.
If you forget to switch your answering machine on, you
can do it remotely from another phone.
1. Dial your telephone number and let it ring. After 20 rings
you will hear your outgoing message.
2. Press *, then enter your security code.
3. Press 7 within 8 seconds. You will hear “Answer On” and
your answering machine will switch on ready to answer
incoming calls.
To check for messages
Your handset will automatically
return to standby if no button is
pressed for 8 seconds or more.
1. Dial your phone number. When you hear your outgoing
message, press *. You will hear, “Please enter your security
code”.
If you have any new messages they
will be played after you have
entered your security PIN code.
2. Enter your 3 digit code. You will hear, “You have ‘n’ new
messages” and they will be played back. If you have no
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Answering machine
new messages, you will hear, “You have no new messages,
to hear main menu press 1”.
Operating your answering machine remotely
When you have accessed your answering machine
messages, you can press to hear the remote access main
menu options.
Simply follow the instructions you hear:
“To play all messages, press 2”.
If you enter the incorrect PIN code
you will be allowed one further
attempt, if it is still incorrect you
will hear, “Thank you for calling”,
and your BT Mango will hang up.
If no button is pressed for 8
seconds or more your BT Mango
will hang up.
“To play new messages, press 3”.
“To skip back during messages, press 4”.
“To delete during messages, press 5”.
“To skip forward during messages, press 6’”.
“To set answer on or off, press 7”.
“To hear the outgoing message menu, press 8”.
“To set a new security code, press 9”.
“To hear main menu again, press 1”.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
49
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
50
BT Calling Features
IMPORTANT
To use Caller Display you must first
subscribe to the service from your
network provider. A quarterly fee
may be payable. For more
information on BT Calling Features
call BT free on 0800 800 150.
It may take a couple of seconds for
the display to show the telephone
number or name for an incoming
call. The display will initially display
External Call followed by the
number.
To ensure that the caller’s name is
displayed, make sure you have
stored the full number, including
the dialling code in the
phonebook.
Caller Display
If you have subscribed to a Caller Display Service, you
will be able to see your caller’s number on your handset
display (provided it is not withheld) prior to answering
the call.
If your caller’s name and number are stored in the
phonebook and a name/number match is found, you will
see the caller’s name on the display instead.
Calls list
The Calls list holds up to 50 telephone numbers and they
are stored in the order they were received. The caller’s
details are stored in the Calls list whether you answered
the call or not. If a call is received when the list is full, the
oldest entry will be deleted automatically.
When a new call is received in the Calls list the
icon
will flash on the display and the calls counter above the
icon shows how many new calls you have received.
View and dial from the Calls list
1. Select the
option. The most recently received number
or name is displayed. The
icon will flash when a call is
new (has not yet been viewed).
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
BT Calling Features
2. Use
or
to scroll through the list.
3. To dial a displayed number, press
. The number will
be dialled automatically and the display will show
Dialling.
Or, Press and hold
Your BT Mango can display
numbers up to 20 digits and
names up to 13 characters.
If a caller has withheld their
number, Withheld will be displayed.
to exit and return to standby.
When all new calls have been viewed the
stop flashing.
icon will
Copy a Calls list number to the phonebook
1. Select the
option. The most recently received number
or name will be shown.
2. Use
or
you want.
to scroll through the list to the number
3. Select the Copy option, Enter Name is displayed.
4. Enter a name using the keypad, then select the OK
option.
If the number is unavailable,
Unavailable will be displayed.
If the call is from an international
number, International will be
displayed.
If the call is from the operator,
Operator will be displayed.
If the call is from a payphone,
Payphone will be displayed.
5. Edit Number is displayed. Select the OK option to
confirm.
If the call is from a ringback
request, Ringback will be
displayed.
6. The ringer melody options are displayed, use
or
to scroll through the options. You will hear a sample of
each melody, when you hear the one you want select the
Save option to confirm. Display shows Entry Saved.
See ‘Entering names’ and ‘Writing
tips’ on page 22.
7. Press and hold
to exit and return to standby.
If you need to edit the number, use
END to delete any unwanted
digits, then enter new ones using
the keypad.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
51
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
52
BT Calling Features
Delete a Calls list number
1. Select the
option. The most recently received number
or name will be shown.
2. Use
or
you want.
to scroll through the list to the number
3. Select the Del option. Delete Entry? and the details for
the entry are displayed.
If you decide not to delete, select
the Save option.
4. Either select Yes to confirm. Entry Deleted is displayed
and then the next entry in the Calls list or No to cancel.
5. Press and hold
to exit and return to standby.
Delete the whole Calls list
1. Select the
option. The most recently received number
or name will be shown.
If you decide not to delete, select
the Save option.
2. Select and hold the Del option for 2 seconds. Clear
Calls List? is displayed.
3. Select the Del option again to confirm. Calls list
deleted is displayed and then the standby screen.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
BT Calling Features
Call Waiting
With Call Waiting, during a call, if another caller is trying
to reach you, you will hear a soft beep every 5 seconds.
If you have also subscribed to a Caller Display service,
the caller’s number (or name if stored in the phonebook)
will be shown on the display for 20 seconds, after this
time the display will return to your first caller’s details.
Instead of the engaged tone, the second caller will hear
an announcement to hold as you are aware that they
are waiting.
IMPORTANT
To use Call Waiting you must first
subscribe to the service from your
network provider. A quarterly fee is
payable.
For more information on BT Calling
Features call BT free on 0800 800
150.
The Call Waiting beep is not
audible to the person you are
speaking to.
To use Call Waiting
To answer the second call, without disconnecting from your
first caller:
1. Press Int. The first caller will be put on hold.
2. Press Int again to return to the first caller, and then press
it each time you want to switch between the two callers.
To disconnect the first call and take the waiting call:
1. Press
to end the call with the first caller. The
handset will then ring.
2. Press
and continue your conversation with the
second caller.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
53
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
54
BT Calling Features
Voice Mail/Message Waiting
If you are connected to a compatible switchboard/PBX
and you have new voice messages waiting, the
icon
will flash in the display to alert you.
You can see the date and time the call was received and
the number for your voice mail server provider when you
view the Calls list (see page 50). While viewing the
number in the Calls list, press
to dial the server
number and then follow the instructions given to access
your messages.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
BT Services
Section
By selecting the BT Services menu you can access a
range of useful pre-stored numbers and further BT
Calling Features.
These are:
•
BT Mango Helpline
•
Call Wait On
•
•
•
BT 118500
•
•
•
Call Wait Off
Call Divert On
Call Divert Off
Call Wait Chk
Call Divert Check
BT Mango Helpline
1. Press
or
, until BT Service is displayed then
select the OK option.
IMPORTANT
To use BT Services and BT Calling
Features you must first subscribe
(if required) to the relevant service
from your network provider. A
quarterly fee may be payable.
For more details on BT’s Calling
Features, call BT free on 0800 800
150.
If you are not connected to the BT
network, some of these services
may not be available. Please
contact your network provider.
Call Diversion services may allow
other divert options. Check with
your network provider for details.
For further information, see the BT
Calling Features user guide
supplied when you subscribe to the
services of your choice.
. The BT Mango
2. Helpline is displayed, press
Helpline number will be dialled automatically.
BT 118500 (Directory Enquiries)
1. Press
or
, until BT Service is displayed and
select the OK option.
2. Press
or
, until BT 118500 is displayed then press
. BT’s Directory Enquiries 118500 will be
automatically dialled.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
55
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
56
BT Services
Call Divert on/off/check
Call Divert will divert all incoming
calls to another number of your
choice.
1. Press
or
, until BT Service is displayed and
select the OK option.
or
, until either Divert on, Divert Off or
Divert Check is displayed and press
.
2. Press
3. Follow the spoken instructions, or listen for
confirmation/status of your instructions
Call Waiting on/off/check
1. Press
or
, until BT Service is highlighted and
select the OK option.
Call Waiting lets you know if
another person is trying to contact
you while you are on a call. If a
second caller rings you will hear a
beep in the handset. Providing
you have also subscribed to Caller
Display, the screen will show the
caller’s details.
2. Press
or
, until either Call Wait on, Call Wait
Off or Call Wait Chk is highlighted and press
.
3. Listen for confirmation of your instructions or hear the
status of your Call Waiting.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Edition 4 – 18.05.06 – 7461
Text messaging
Welcome to the BT text messaging Service on your BT
Mango. Your BT Mango can send and receive text
messages from participating mobile networks and
compatible landline telephones in the UK.
The fixed line text service is provided under BT’s terms
and conditions for telephone service. These can be found
by visiting the BT.com website at:
http://www.bt.com/terms/tor.htm
Subscribe to the text messaging service
When you send your first text message from your BT
Mango you will automatically be registered for the
service.
On receipt of your first text through the service, the
system will send you a welcome text message back.
57
IMPORTANT
You must subscribe to your
Network Provider’s Caller Display
service so that you can use text
messaging and you must not
withold your telephone number.
A quarterly fee may be payable,
please contact your network
provider for more details.
You may also send messages to
landline phones that are NOT text
compatible. Messages to noncompatible lines will be connected
to voice text and delivered in
spoken words to the telephone as
a call. Please note that the
conversion can translate common
abbreviations and smileys etc, but
to ensure maximum clarity of
message delivery, abbreviations
etc should be used sparingly.
You may also register by sending the word ‘Register’ to
00000 upon which you will receive a confirmation
message.
Cost of the fixed line service
There is no subscription charge (other than the
subscription to Caller Display). Visit the BT.com website
(www.bt.com) to find out how much it costs to send a
text message (depends upon your call package).
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
58
Text messaging
At any time, press Back to go back
to the previous screen, or press
and hold END to cancel and return
to standby.
For quick access to the SMS menu,
press OK from standby mode.
For more information on personal
user boxes (sub-addresses), see
page 68.
Send a text message
1. Press
or
OK option.
, until TXT Menu is displayed. Select the
2. If you have set up personal user areas, press
or
to
highlight the user area you want and press OK. Enter
your sub-address PIN code and press OK.
If you have not set up any user areas continue to point 3.
3. Write Message is displayed. Select the OK option.
4. Use the keypad to write your message then select Opt.
Select the Clear option to delete
incorrect characters.
5. You can now use
or
the following options:
to scroll and choose from
Use
or
to move the cursor
through the text, if you want to
insert/delete text.
Send to – Select OK.
For help with entering text, see
page 60.
Either enter the number you want to send to using the
keypad and select OK.
In the middle of the display, above
the middle option button the
number of remaining characters is
displayed.
OR, select
to open the directory and scroll
or
to search for the name you want and select OK.
OR, select
to open the Calls list and scroll
or
to search for the name/number you want and select OK.
Select OK again to confirm and view the sending mode
options:
Press
or
to select Text or Fax and select OK.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Text messaging
Additionally, you can select Opt to display further sending
options:
Either press
or
to display Save and select OK.
Or
Add Symbols – use to insert punctuation into a text
message. Select OK to display the choice of symbols.
Scroll
or
to the symbol you want and select OK.
The symbol is added to your text at the cursor.
Save – will save to outbox so
messages can be sent/completed
later.
Insert number – use to insert a number into a text
message. Select OK. Enter the number using the keypad
and select OK. The number is added to your text at the
cursor.
Save – to save a message in the Outbox for sending
later. Select OK. Message Saved is displayed.
Delete – to delete a message. Select OK. Delete
Message? is displayed. Select Del to delete, Message
Deleted is displayed. Or select Save to cancel deletion
and Message Saved is displayed.
6. When sending a message, the display shows Sending
Message, then Sending TXT during transmission and if
the message is sent successfully Message Sent.
If the text is unsuccessful, the
message Unable to send will be
displayed.
In order to send and receive text
messages you must not withhold
your number. On most networks if
you normally withhold your
number the 1470 prefix presents
your number for you.
Receiving a call while writing a
text
If you are writing a text and you
receive a call the text will be lost.
Messages stored without a number
are saved messages that have not
been sent.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
59
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
60
Text messaging
Two text phones connected
to the same phone line
In some instances Text messages
will not be received where 2 text
messaging products are plugged
into the same telephone line e.g.
two text phones. To correct this
problem there are 2 possible
resolutions;
Sent messages are stored in the Outbox
Users can either set up sub
addressing numbers 5 to 8
(assuming addresses 1 to 4 have
been employed for the user areas)
on the other devices. It is also
important to note that a text
message sent without a subaddress digit appended to the
destination number will only be
received on a product with subaddress of 9.
Saved messages are stored in the Outbox
Your BT Mango’s outbox is like a redial list. It holds a
copy of the latest sent messages, up to a maximum of
50*. Each message has details of the number where the
message was sent, the time and the date it was sent.
If you save a message to complete and/or send later it
will be stored in the outbox. Messages that have not
been sent, will not show a telephone number with the
message details.
Received messages are stored in the Inbox
Sub address setting is clearly
described on page 68.
Your BT Mango can store up to 50* messages.
Alternatively the other device(s)
must be unplugged or have receive
text disabled (please refer to the
product documentation) to enable
incoming text messages on the
primary device.
Entering text
A single text can be up to 160 characters. The number of
characters still available to use is shown above the
middle soft key in the display as you enter each
character.
For sentence case, select
For upper case, select
Abc
ABC
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Text messaging
For lower case, select
abc
.
To enter numbers, press and hold
If there is a problem sending a
message the display shows Unable
to send and the handset returns
to standby. If you open the Outbox
the message is marked Not Sent.
Standard text entry
With standard text entry you can enter a word by
pressing each letter button a number of times to display
the character you want on the screen. For example, to
write the word “Hello”, press
twice,
twice,
three times,
three times and
three times.
Receiving and reading text messages
When you receive a new text message, the
icon
flashes in the display and you will hear the new message
alert beeps (provided the alert beeps are set to on).
1. Press
option.
or
, TXT Menu is displayed. Select the OK
or
to
2. If you have set up personal user areas, press
highlight the user area you want and select the OK
option. Enter your sub-address PIN code and press OK.
Maximum number of messages
across Inbox and Outbox is 50.
If you have not set up any user areas continue to point 3.
3. Press
or
until Inbox is displayed. Select OK.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
61
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
62
Text messaging
Writing tips for standard text
entry
1. If you make a mistake, press
Clear to delete the last
character or digit to the left of
the cursor.
2. Press
or
to move the
cursor. Characters/digits are
entered to the left of the cursor.
3. Press and release
a space.
4. Press
smiley.
to insert
three times to add a
5. Press
as a shortcut to the
‘insert symbol’ table, then use
or
to highlight the
symbol you want and select OK
to insert it into your message.
6. To enter a number, press and
hold the required number
button until the number is
displayed.
7. Press Back to go back to the
previous screen.
8. The cursor automatically moves
to the right after a couple of
seconds. So when the next
letter is on the same button as
the one you have just entered,
wait for the cursor to move to
the right before trying to
enter it.
4. The first (newest) message is displayed. To view the full
details for this message select the OK option.
Or
To view the details for another message, press
or
to scroll and highlight the message you want and then
select the OK option.
For each message, you will see:
• The sender’s name (if the sender’s details are stored in
your directory and a name/number match is found),
otherwise you will see the sender’s number.
• The date and time the message was sent.
• The full message.
Use
or
to move through the message.
Select Back to return to the message list.
5. When viewing a message:
Select Del to delete the displayed message. Delete
Message? is displayed. Select Del to delete or Save to
cancel deletion.
Or
Select Opt, then use
or
of the following options:
to scroll and select any
See page 14 for the complete
character map.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Text messaging
Reply – to write and send a reply. Select OK. Enter your
message using the keypad, then select Opt. Send is
displayed, select OK. The sender’s number will be
displayed. Select OK again to confirm.
Forward – to forward the message to another number.
Select OK. The message is displayed. Select Opt, Send
to is displayed, select OK.
Either enter the number you want to send to using the
keypad or select a number from the directory or Calls list
or
and select OK. Select OK again to confirm. Press
to select the send mode and select OK. The
message will be sent.
Symbol Table
.,-?!@‘“–
_ : ; ( ) + */
\#=&% $? ¥
£< > [ ] { }|
??¿¡§°
You will not be able to receive text
messages until you have first sent
a message. The first message sent
registers you with the text service.
For quick access to the Text menu,
press OK from standby mode.
Dial Number – to ring the number. Select OK. The
number is displayed, select OK again to dial.
Save number – to save number to the directory.
Select OK. Enter a name for the entry and select OK.
The number is displayed, select OK. Press
or
to
select a ringer melody and select OK. Entry Saved is
displayed.
If the number is already stored in
the directory, this option will not
be displayed.
To edit the number, use END to
delete digits and enter new ones
using the keypad.
Delete All – to delete all messages in the Inbox. Select
OK. Delete all messages? is displayed. Select Yes to
delete or No to cancel.
6. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
63
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
64
Text messaging
Read, edit, send or delete texts
stored in the Outbox
For quick access to the Text menu,
press OK from standby mode.
1. Press
If you select the Common Box, you
will not be required to enter a PIN
code.
or
to
2. If you have set up personal user areas, press
highlight the user area you want and select the OK
option. Enter your sub-address PIN code and press OK.
or
, TXT Menu is displayed. Select OK.
If you have not set up any user areas continue to point 3.
For more information on personal
user boxes (sub-addresses), see
page 68.
3. Press
option.
or
until Outbox is displayed. Select the OK
4. Press
or
to highlight the message you want and
select the OK option. The message details are displayed.
5. When viewing a message:
Select Del to delete the displayed message. Delete
Message? is displayed. Select Del to delete or Save to
cancel deletion.
Or
Select Opt, then use
or
of the following options:
to scroll and select any
Send to is displayed, select OK.
Either enter the number you want to send to using the
keypad or select a number from the directory or Calls list
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Text messaging
and select OK. Select OK again to confirm. Press
to select the send mode and select OK. The
message will be sent.
or
Edit Text is displayed, select OK. The message is
displayed. Edit the text using the keypad. Use Clear to
delete incorrect chartacters/digits. When the text is
ready to send, select Opt to display Send to and follow
the instructions shown above.
Delete All – to delete all messages in the Outbox. Select
OK. Delete All messages? is displayed. Select Del to
delete or Save to cancel deletion.
6. Press and hold
to exit and return to standby.
Service Centre numbers
To send and receive text messages you need the
telephone number of your Network’s text Centre. If you
accidentally delete the Outgoing or Incoming Service
Centre numbers you will need to re-enter them in order
for your text Service to work.
You can enter up to 4 Service Centre numbers.
The Outgoing Service number is: 1470P1709400.
The Incoming Service number is: 080058752.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
65
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
66
Text messaging
Adding or changing Service Centre numbers
1. Press
option.
or
, TXT Menu is displayed. Select the OK
2. Press
or
until TXT Settings is displayed.
Select the OK option.
3. Press
or
until Server Number is displayed.
Select the OK option.
4. Use
or
to highlight the Server you want and
select the OK option.
5. Use
or
to highlight Incoming or Outgoing and
select the OK option.
6. The currently saved number is displayed. If necessary,
press
to delete the existing service centre number
and enter the new one. When the number is correct
select the OK option to confirm.
If you have more than one ‘Server
Centre’ stored on your BT Mango
you will need to select which one
you want to use for sending (see
next section).
7. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Text messaging
Select a Send Service Centre number
If you have more than one Service Centre stored on your
BT Mango you will need to select the one you want to
use for sending. Your BT Mango is pre-set to send using
Server Centre 1.All messages sent will go via the
selected provider.
1. Press
option.
or
, TXT Menu is displayed. Select the OK
2. Press
or
until TXT Settings is displayed. Select
the OK option.
3. Press
or
until Server activation is displayed.
Select the OK option.
4. Press
or
to select the number for the server you
want to activate and select the OK option.
5. Press
option.
or
6. Press and hold
to select Outgoing and select the OK
to exit and return to standby.
Message alert beeps
When you receive a text message, the message alert
beeps will sound. These beeps can be switched on or off.
1. Press
option.
or
, TXT Menu is displayed. Select the OK
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
67
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
68
Text messaging
2. Press
or
until TXT Settings is displayed. Select
the OK option.
3. Press
or
until Message Alert is displayed. Select
the OK option.
4. Press
or
to select On or Off and select the OK
option to confirm.
5. Press and hold
to exit and return to standby.
User Areas
Your BT Mango is pre-set to make all text messages
available to every user, with all messages sent from and
received at a ‘Common Box’.
To keep your messages private, you can set up to 4 PIN
protected personal user areas (sub-addresses). Each
personal user area has its own Inbox and Outbox which
are only accessible when the correct PIN is entered.
Set a user area
1. Press
option.
or
, TXT Menu is displayed. Select the OK
2. Press
or
until TXT Settings is displayed. Select
the OK option.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Text messaging
3. Press
or
until User Boxes Parameters is
displayed. Select the OK option.
4. Press
or
to highlight the User Box (1 – 4) you
want and select the Edit option.
5. The current name for the selected user box is displayed,
select OK. Name is highlighted, select OK. Enter the
name you want, e.g. Kate, and select OK.
6. Scroll DOWN to highlight Password and select OK.
7. Enter a 4-digit password and select OK. Re-enter the
password to confirm and select OK.
8. From the Box Setup screen use the navigator button
to scroll down and select Sub address. Press OK.
9. Enter a sub address number, which is not already in use
and press OK. To complete the set up press Save.
10. Press and hold
to exit and return to standby.
How callers send a text to a user area
When your caller sends a text, by simply adding your 1digit sub-address number on the end of your telephone
number, the text will automatically be stored in your
personal user area.
If you later Edit the user box
name, password or sub address,
after making the changes you must
also select Save from the Box
Setup screen to activate the
new settings.
If you set-up personal user boxes
you must tell people your user area
number. They must put the
relevant user area number at the
end of your telephone number
when they send you a text
message. If they do not include the
user area number, the messages
will be stored in the Common box
and will be accessible to all users of
your BT Mango.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
69
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
70
Text messaging
Open a user area
When you want to read, write and send text messages,
you must open your user area first.
1. Press
option.
or
, TXT Menu is displayed. Select the OK
2. Press
or
to select your user area from the list
displayed and select the OK option.
3. If you have set a PIN protection, enter your 4-digit PIN
and select OK.
4. You can now read, write, send and delete your messages
as normal.
Edit a user area
1. Press
option.
or
, TXT Menu is displayed. Select the OK
2. Press
or
until TXT Settings is displayed. Select
the OK option.
3. Press
or
until User Boxes Settings is displayed.
Select the OK option.
Use Clear to delete any incorrect
characters/digits.
4. Press
or
to highlight the name of the User area
(e.g. John) you want and select the Edit option.
5. Press
to highlight Password and select OK. Enter
the 4-digit password for this user box and select OK.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Text messaging
6. Name is displayed, select OK. Enter the new name you
want, e.g. Kate, and select OK.
7. Scroll DOWN to highlight Password and select OK.
8. Enter a new 4 digit password and select OK. Re-enter
the password and select OK to confirm.
9. Press and hold
to exit and return to standby.
Delete a user area
1. Press
option.
or
, TXT Menu is displayed. Select the OK
2. Press
or
until TXT Settings is displayed. Select
the OK option.
3. Press
or
until User Boxes Settings is displayed.
Select the OK option.
or
to highlight the User area (1 – 4) you
4. Press
want and select the Del option.
5. Enter the 4 digit password for this user box and select
OK.
6. Select Del to confirm and User Box Deleted is
displayed. Or, select Save to cancel deletion and User
box Saved is displayed.
7. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
71
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
72
Text messaging
Check the list of sub addresses
To see a list of the sub-addresses currently in use:
1. Press
option.
or
, TXT Menu is displayed. Select the OK
2. Press
or
until TXT Settings is displayed. Select
the OK option.
3. Press
or
until Sub address checking is
displayed. Select the OK option.
4. A list of all stored sub-addresses is displayed, select the
OK option.
5. Press and hold
to exit and return to standby.
Check the common box sub address
To check the sub-address number for the Common Box:
If you enter a number that is
already being used, the display will
show Sub Address already used.
1. Press
option.
or
, TXT Menu is displayed. Select the OK
2. Press
or
until TXT Settings is displayed. Select
the OK option.
If the Common Box sub-address is
currently being used to
send/receive messages, 9 will be
displayed.
3. Press
or
until Common box Sub Address is
displayed. Select the OK option.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Text messaging
4. The current code for the Common Box is displayed. Enter
a new code for the box and select the OK option.
5. Press and hold
to exit and return to standby.
Send option settings
Change the auto save setting
1. Press
option.
or
, TXT Menu is displayed. Select the OK
2. Press
or
until TXT Settings is displayed. Select
the OK option.
3. Press
or
until Send Option Save is displayed.
Select the OK option.
Save – will save a text message to
the outbox to be sent/completed
later.
4. Press
or
to display either Save Sent Message
ON or Save Sent Message OFF and select the OK
option.
5. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
73
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
74
Text messaging
DELIVERY REPORT
Notification of text message delivery
(Send Option Notification) is not
supported by some telephone
networks, which can result in
messages not being sent.
Therefore this function has been
disabled on your BT Mango.
Change the notification setting
1. Press
option.
or
, TXT Menu is displayed. Select the OK
2. Press
or
until TXT Settings is displayed. Select
the OK option.
3. Press
or
until Send Option Notification is
displayed. Select the OK option.
4. Press
or
to display either Delivery Report ON
or Delivery Report OFF and select the OK option.
5. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Using additional handsets
You can use up to five BT Mango additional handsets
with your BT Mango base to extend your phone system
without needing to install extension sockets for each new
phone.
Your BT Mango handset can also be registered to up to 3
other bases. You can then select the base you would
prefer to use.
If you have purchased a BT Mango multiple pack any
additional handsets come pre-registered to the base.
If you have purchased an additional handset separately
you must register it to your BT Mango base before it can
be used.
Registering your handset
At the base:
You must charge your additional
handset for 24 hours before
registering it.
1. Press and hold
for 10 seconds, until you hear a
beep, then release it. The Power/In User light will now
flash for 90 seconds while the phone is in registration
mode.
At the handset:
2. Press
or
until Registration is displayed, then
select the OK option.
3. Register base is displayed select the OK option to confirm.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
75
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
76
Using additional handsets
4. Use the keypad to enter the number of the base you
want to register to (1 – 4), then select the OK option.
The display shows, e.g. Search for Base 2 (for base 2)
and the
icon flashes.
The default PIN code is 0000.
5. Enter your 4 digit PIN, then select the OK option.
When the base is located, your handset display will be
updated with the handset number for the selected base.
Select a base
If your BT Mango handset is registered to more than one
base, you can select which base to use. Alternatively, if
you select Auto your handset will automatically select the
base with the best reception.
1. Press
or
until Registration is displayed, then
select the OK option.
2. Press
or
until Select base is displayed, then
select the OK option.
3. Press
or
to select a base (1 – 4 or Auto) then
select the OK option.
4. Press and hold
to exit and return to standby.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Using additional handsets
De-register a handset
1. Press
or
until Registration is displayed, then
select the OK option.
2. Press
or
until De-Register Handset is
displayed, then select the OK option.
The default PIN code is 0000.
3. Enter your 4 digit PIN, then select the OK option.
4. Press
or
to select a handset (1 – 5) then select
the OK option.
5. De-Register Handset is displayed, select the OK option
to confirm.
You cannot de-register the handset
you are using.
Once de-registered the display on the de-registered
handset will flash Handset Not Registered.
Internal calls
If you have more than one handset registered to the
base, you can make internal calls between two handsets.
1. Slide open the keypad cover and press Int, Internal Call
to Handset is displayed.
2. Press the handset number (1 – 5) you want to call then
select the OK option.
At the called handset, the
flashes and the calling
handsets number is displayed.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
77
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
78
Using additional handsets
The user can press
If you want to cancel the call
transfer, press END.
3. Press
to answer the call.
to end the call.
Transferring calls
You can transfer an external call to another handset
registered to the base.
During your call:
1. Press and hold Int. Your external caller will be put on hold
and will hear a tone. Transfer To Handset is displayed.
2. Enter the internal handset number that you want to
transfer the call to and then select the OK option. The
called handset will ring and the display shows Internal
Call Handset X.
At the called handset, the display will show, for example
Intercom Handset 1 and the user can press
to
answer the call.
If the call is not answered at the
called handset within 100 seconds,
it will be transferred back to the
original handset.
3. Press
to complete the transfer and end the call at
the original handset.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Using additional handsets
3-Way Call
You can hold a 3-way conference call between 2 internal
handsets and 1 external handset.
During your call:
1. Press and hold Int. Your external caller will be put on hold
and will hear a tone. Transfer To Handset is displayed.
2. Enter the internal handset number that you want to hold
the 3-way call with, then select the OK option.
3. When the internal handset user answers, select the Con
option to begin the 3-way call.
4. Press
to finish the 3-way call.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
79
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
80
Help
•
•
Phone does not work
Have you installed the batteries correctly? See page 87.
Check that the mains power is correctly connected.
•
•
•
No dial tone
Is the telephone cord of the base plugged into the phone socket?
Check that the mains power is correctly connected.
Only use the telephone cord supplied with the phone.
•
•
•
Cannot dial out or receive calls
Check that the mains power is correctly connected.
The batteries may need recharging.
Has there been a power cut? If so, place the handset back on the base for 10 seconds
and try again. If it still does not work disconnect the batteries and mains power for 10
minutes, then reconnect and try again.
•
•
You have a dial tone, but the phone will not dial out
You may need to change the dial mode from tone to pulse, see page 35.
If you are connected to a switchboard, check whether you need to dial an access code.
•
•
•
Handset does not ring
The ringer volume may be switched off, see page 29.
Check that the mains power is correctly connected.
Make sure the handset is registered to the base, see page 75.
•
•
No display
The batteries may be flat, dead or incorrectly inserted.
Recharge or replace the batteries.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Help
•
•
•
icon flashes
Is the handset registered correctly to the base, see page 75.
Check that the mains power is correctly connected.
Check that the handset is within range of the base.
•
icon flashes
The batteries are low, place the handset on the base/charger to recharge.
•
•
icon not scrolling
Try cleaning the charging contacts.
Check that the mains power is correctly connected.
•
•
You hear the busy tone when you press
.
Make sure the handset is in range of the base.
Another handset registered to your BT Mango base may be on the line.
•
Answering machine does not record any messages
The memory may be full. Play and delete old messages, see page 44.
•
Answering machine messages have the wrong date and time
Have you set the date and time? See page 9.
•
Cannot access your messages from another phone
Have you changed the remote access security PIN code? See page 47. Always keep a note
of the new PIN code in a safe place.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
81
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
82
Help
•
•
•
•
•
•
•
•
•
•
No Caller Display number/name displayed
Have you subscribed to a Caller Display service from your network provider, see page 50.
The caller may have withheld their number.
An exact name/number match was not found in your directory. Check that you have
stored the full STD dialling code.
Cannot register a handset to a base
You can register a total of 5 handsets to your BT Mango base and you can register your
BT Mango handset to up to 4 bases. Check that you have not exceeded the limits.
Check that you have entered the correct PIN number (default PIN 0000).
Check that you are at least one metre away from other electrical equipment to avoid
interference when registering.
Base unit does not ring, but the lights are on
Have you connected the telephone line correctly?
Is the base ringer set to off?
You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if
you still experience problems.
Buzzing noise on my phone or on other electrical equipment nearby
Sometimes your BT Mango can interfere with other electrical equipment if it is placed too
close. It is recommended that you place your BT Mango at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Mango Helpline on 0870 605 8407 or email
bt.helpdesk@suncorptech.com.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Help
Possible problems with text messaging
•
•
•
•
•
•
•
•
•
Text messages cannot be sent and screen displays Message Sending Failed
The base station power supply or telephone line cord might not be properly connected.
Check that the base station power supply is plugged into the mains socket and switched
on and that the telephone is plugged into the telephone wall socket.
There might be a fault on the line. Check your telephone line is working properly.
You might have deleted the server number in error. See page 65 - 67 for instructions on
how to enter the number.
Cannot send text
Check service centre number is correct including 1470P prefix (this is for BT lines. If you
have another network provider please check the prefix number with them). In order to
send and receive text messages you must not withhold your number. If you normally
withhold your number the 1470 prefix presents your number for you.
Cannot receive text
You will not be able to receive text messages until you have first sent a message. The first
message sent registers you with the text service.
More than one text messaging product is plugged into the line. Remove other products.
Check service centre number is correct.
Ensure you have subscribed to a Caller Display service and that it is active. You can check
this by noting if your phone displays your caller’s number when you receive an incoming
call.
If you are using personal user areas please ensure you have given people your user area
number and that they are entering it to the end of your telephone number when sending
you a text message.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
83
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
84
Help
•
Text has previously been sent and received but you are now only receiving voice
spoken text messages, from number 0845 6021111.
This may be due to your line being de-registered at the text service centre. All you need
to do is text RESET and send it to 00000. You will receive a confirmation message back.
This assumes that your Caller Display service is active and working on your line. Messages
sent to 00000 are free.
•
Further help and advice for text queries on BT lines:
BT Residential customers – call 151, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait
to speak to a customer adviser.
BT Business Customers – call 152, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait
to speak to a customer adviser.
For other telephone service providers please contact their customer services.
•
•
•
General sales enquiries
BT Residential lines – call 150. BT Business lines – call 152.
For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
Additional handsets are available from the Helpdesk on 0870 605 8047.
•
Billing enquiries
Refer to the telephone number shown on your telephone bill.
•
•
•
Other functions and services available from the text messaging service
By sending the following commands to the BT text self administration facility you can
control functions and capabilities in your text phone and the way messages are handled.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Help
1. Press
or
, TXT Menu is displayed. Select the OK option.
2. Write Message is displayed. Select the OK option.
3. Use the keypad to type in the following commands (depending upon what you want
to do):
Opt out from receiving voice text messages.
Turns off the opt out option.
Turns on permanent voice text message delivery to your phone.
All incoming text is delivered as voice text.
Turns off permanent voice text message delivery.
4. Select Opt. Send To is displayed, select OK.
5. Enter 00000 and select OK.
6. Text is highlighted, select OK. The display shows Sending Message.
•
•
If you are sending a message from a fixed line phone to another fixed line phone
Forces a message you send to be delivered as a voice text even though the
recipient may have a text enabled phone and usually receives written text. This command
is inserted at the start of the message and applies only to that message, e.g.
‘Hello I will be home late’.
If you are sending a message from a fixed line phone and require a status report
Will allow a status report to be sent back to youwhen you have sent a
message to confirm delivery.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
85
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
86
Help
•
•
Place
at the start of your text message. Write the message and send it. You
will receive a reply text back to your phone giving the status report for that message.
You keep hearing an error beep
You have pressed the wrong button in a sequence. Check the prompts in the display or
refer to instructions in this user guide.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
General information
IMPORTANT
This equipment is not designed for making
emergency telephone call when the power fails.
Alternative arrangements should be made for access
to emergency services.
This product is intended for connection to analogue
public switched telephone networks and private
switchboards in the United Kingdom.
Replacing the handset batteries
After a time, you may find that the handset
batteries are running out of charge more quickly.
This is a standard sign of wear and the batteries
will need replacing.
1. Push the battery compartment cover in the
direction the arrow shows and lift off.
2. Take out the old batteries and replace with 2 new
AAA NiMH batteries.
3. Push the battery compartment cover back on
until it clicks into place.
New batteries should be rechargeable: Nickel Metal
Hydride (NiMH), size AAA, capacity 600mAh.
Spare rechargeable batteries are available from the
BT Mango Helpline 0870 605 8047.
WARNING
Do not immerse batteries in water or throw them
into a fire, or dispose of them with ordinary domestic
refuse.
BT accepts no responsibility for damage caused
to your BT Mango by using any other types of
batteries.
Safety information
• Only use the power supply suitable for the BT
Mango range. Using an unauthorised power
supply will invalidate your guarantee and may
damage the telephone. The item code for the
base mains power supply is 028090 (white
product) and 021604 (black product). If you have
purchased a multiple pack the item code for the
charger mains power supply is 015124 (white
product) and 021299 (black product).
• Use only the approved rechargeable batteries
supplied. Spare rechargeable batteries are
available from the BT Mango Helpline on 0870
605 8047.
• Do not open the handset (except to replace the
handset batteries) or the base. This could expose
you to high voltages or other risks. Contact the
Helpline on 0870 605 8047 for all repairs.
• If the keylock is switched on, it is NOT possible to
make calls, including to the emergency numbers
(999/112).
• Radio signal transmitted between the handset
and base may cause interference to hearing aids.
• It is recommended that advice from a qualified
expert be sought before using this product in the
vicinity of emergency/intensive care medical
equipment.
• It is recommended that if you have a pacemaker
fitted you check with a medical expert before
using this product.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
87
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
88
General information
• Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock/alarms
and computers if placed too close.
It is recommended that you place your product at
least one metre away from such appliances to
minimise any risk of interference.
• There is a slight chance your phone could be
damaged by an electrical storm.
• We recommend that you unplug the power and
telephone line cord during an electrical storm.
• Never dispose of batteries in a fire. There is a
Product disposal instructions
serious risk of explosion and/or the release of
highly toxic chemicals.
• The symbol shown here and on the product
Cleaning
• Clean the handset and base (or charger) with a
damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage
the product. Never use a dry cloth as this may
cause a static shock.
Environmental
• Do not expose to direct sunlight.
• The handset may become warm when the
batteries are being charged or during prolonged
periods of use. This is normal. However, we
recommend that to avoid damage you do not
place the product on antique/veneered wood.
• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in
locations preventing the free flow of air over its
surfaces.
• Do not submerge any part of your product in
water and do not use it in damp or humid
conditions, such as bathrooms.
• Do not expose your product to fire, explosive or
means that the product is classed as Electrical or
Electronic Equipment and should not be disposed
with other household or commercial waste at the
end of its working life.
• The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in
place to recycle products using best available
recovery and recycling techniques to minimise
the impact on the environment, treat any
hazardous substances and avoid the increasing
landfill.
Product disposal instructions for
residential users
• When you have no further use for it, please
remove any batteries and dispose of them and
the product as per your local authority’s recycling
processes. For more information please contact
your local authority or the retailer where the
product was purchased.
Product disposal instructions for
business users
• Business users should contact their suppliers and
check the terms and conditions of the purchase
other hazardous conditions.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
General information
contract and ensure that this product is not
mixed with other commercial waste for disposal.
Guarantee
Your BT Mango is guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the BT
Mango or any component thereof, (other than
batteries), which is identified as faulty or below
standard, or as a result of inferior workmanship
or materials. Products over 28 days old from the
date of purchase may be replaced with a
refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help section beginning on page 80 or contact the
Helpline on 0870 6058047or email
bt.helpdesk@suncorptech.com for assistance. In
the unlikely event of a defect occurring, please
follow the Helpline’s instructions for replacement
or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network.
We recommend that you contact BT’s approved
repair agent Helpdesk Solutions on 0870 240
5029 or a local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the line cords, power supply units and
the original batteries. (Please note that we
cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting
from the Post Office.
• This guarantee does not affect your statutory
rights.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
89
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
90
General information
Technical information
R&TTE
How many telephones can I have?
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to
calculate the number of items which may be
connected to any one telephone line. Your BT
Mango has a REN of 1. A total REN of 4 is
allowed. If the total REN of 4 is exceeded, the
telephones may not ring. With different
telephone types there is no guarantee of ringing,
even when the REN is less than 4.
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment
Directive 1999/5/EC.
For your records
Date of purchase:
Any additional handsets and chargers that you
register have a REN of 0.
Place of purchase:
Only use approved base mains power supply,
item code: 028090 (white product) and 021604
(black product).
Serial number:
If you have purchased a BT Mango multiple pack,
the item code for the charger mains power supply
is 015124 (white product) and 021299 (black
product).
For guarantee purposes proof of purchase is
required so please keep your receipt.
Only use approved batteries.
These products are available from the BT Mango
Helpline on 0870 605 8047.
Declaration of Conformance
Hereby, Suncorp Technologies declares that this
BT Mango is in compliance with the essential
requirements and other relevant provisions of
Directive 1999/5/EC.
The Declaration of Conformance for the BT
Mango is published on the website:
http://www.suncorptech.com/bt
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
General information
Connecting to a switchboard
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards, which support tone and
pulse dialling and timed break recall. If in doubt
please consult your service provider.
Inserting a pause
With some switchboards, after dialling the access
code you may have to wait for a moment while
the switchboard picks up an outside line so you
will need to enter a pause in the dialling
sequence.
Press
to insert a pause (P) before entering
the telephone number.
You may also need to enter a pause when storing
international numbers or charge card numbers.
Recall
You may need to use the recall function if you are
connected to a switchboard/PBX (Private Branch
Exchange), contact your PBX supplier for further
information. The recall function is set to timed
break recall and is also used for BT Calling
Feature.
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
91
Mango – Issue 2 – Edition 2 – 28.06.06 – 7677
Visit us at www.bt.com
Offices worldwide
The telecommunications services described in this publication are
subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2006.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Mango Issue 2 (06/06) 1
Designed and produced by The Art & Design Partnership Ltd.
Printed in China