BT Freestyle 3500 Answering Machine User Manual

User Guide
BT FREESTYLE 3500
Welcome…
to your BT Freestyle 3500
digital cordless telephone
and answering machine
■
Digital call clarity with up to 300m range outdoors and
up to 50m indoors (in ideal conditions).
■
Directory – lets you store up to 30 names and numbers
for easy dialling.
■
Caller Display - lets you see who’s calling and your phone
stores details of the last 10 callers in a Calls list.1
■
Digital answering machine with up to 15 minutes
recording time.
■
Play, repeat and delete your messages from almost any
other phone.
1 Requires subscription to a Caller Display service.
A quarterly fee may be payable
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
This User Guide provides you with all
the information you need to get the
most from your phone.
You must first set up your phone
before you can use it. This doesn’t
take long as it is easy to do. Just
follow the simple instructions on the
next few pages.
■
■
BT Freestyle 3500 handset with
belt clip
■
BT Freestyle 3500 answering
machine base
■
2 x NiMH AAA rechargeable
batteries (already fitted)
■
Battery compartment cover
■
Mains power adaptor
■
Telephone line cord
If you have purchased a
BT Freestyle 3500 multiple
pack you will also have
the following for each
additional handset:
Need help?
If you have any problems setting up or using your BT
Freestyle 3500, contact the Helpline on 0870 240 3962
or email bt.helpdesk@vtecheurope.com
■
Got everything?
Hearing aid?
Please note that the BT Freestyle 3500 works by sending
radio signals between the base and handset. These
signals may interfere with some hearing aids, causing
a humming noise.
■
BT Freestyle 3500 handset with
belt clip
■
BT Freestyle 3500 charger
■
2 x AAA NiMH rechargeable
batteries (already fitted)
■
Battery compartment cover
■
Mains power adaptor
(for the charger)
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
4
In this guide
Getting started . . . . . . . . . . . . . . . . . .6
Location . . . . . . . . . . . . . . . . . . . . . . .6
Setting up . . . . . . . . . . . . . . . . . . . . . .6
Set the day and time . . . . . . . . . . . . . .8
Setting up the charger . . . . . . . . . . . . .9
Getting to know your phone . . . . . . .11
Handset display icons . . . . . . . . . . . . .12
Base & Charger . . . . . . . . . . . . . . . . . .13
Navigating the menus . . . . . . . . . . . . .14
Handset menu map . . . . . . . . . . . . . . .15
Using the phone . . . . . . . . . . . . . . . . .16
Make a call . . . . . . . . . . . . . . . . . . . . .16
Preparatory dialling . . . . . . . . . . . . . . .16
End a call . . . . . . . . . . . . . . . . . . . . . .16
Receiving calls . . . . . . . . . . . . . . . . . . .16
Earpiece volume . . . . . . . . . . . . . . . . .17
Handsfree . . . . . . . . . . . . . . . . . . . . . .17
Make a call in handsfree . . . . . . . . . . .17
Answer a call in handsfree . . . . . . . . . .17
Switch to handsfree during a call . . . . .18
Secrecy . . . . . . . . . . . . . . . . . . . . . . . .18
Quick access buttons . . . . . . . . . . . . . .18
Redial . . . . . . . . . . . . . . . . . . . . . . . . .19
To copy a redial number
to the directory . . . . . . . . . . . . . . . . . .19
To delete a number from the redial list .20
To delete the entire redial list . . . . . . .20
Keypad lock . . . . . . . . . . . . . . . . . . . . .21
Ringer volume on/off . . . . . . . . . . . . . .21
Find the handset(s) . . . . . . . . . . . . . . .22
Making internal calls . . . . . . . . . . . . . .22
Receiving internal calls . . . . . . . . . . . .23
Transferring calls . . . . . . . . . . . . . . . . .23
3-Way conference calls . . . . . . . . . . . .24
Directory . . . . . . . . . . . . . . . . . . . . . .25
Store a number . . . . . . . . . . . . . . . . . .25
Entering names . . . . . . . . . . . . . . . . . .25
Character map . . . . . . . . . . . . . . . . . .26
Dial/view a number . . . . . . . . . . . . . . .27
Edit a directory entry . . . . . . . . . . . . . .27
Delete a directory entry . . . . . . . . . . . .28
Handset settings . . . . . . . . . . . . . . . .29
Ringer melody . . . . . . . . . . . . . . . . . . .29
Ringer volume . . . . . . . . . . . . . . . . . . .29
Handset ringer off/on . . . . . . . . . . . . .30
Handset tones on/off . . . . . . . . . . . . . .30
Display language . . . . . . . . . . . . . . . . .31
Restore default settings . . . . . . . . . . . .32
Base settings . . . . . . . . . . . . . . . . . . .33
Change PIN code . . . . . . . . . . . . . . . . .33
Mailbox number . . . . . . . . . . . . . . . . .33
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
In this guide
Dial mode . . . . . . . . . . . . . . . . . . . . . .34
PBX access . . . . . . . . . . . . . . . . . . . . .35
Restore default settings . . . . . . . . . . . .36
Caller Display . . . . . . . . . . . . . . . . . . .37
Calls list . . . . . . . . . . . . . . . . . . . . . . .37
View/dial a number . . . . . . . . . . . . . . .37
To copy a Calls list number
to the directory . . . . . . . . . . . . . . . . . .38
Delete a number . . . . . . . . . . . . . . . . .38
Delete the entire Calls list . . . . . . . . . .39
BT Calling Features . . . . . . . . . . . . . .40
BT Helpdesk . . . . . . . . . . . . . . . . . . . .40
BT Directory Enquiries . . . . . . . . . . . . .40
Call Divert On . . . . . . . . . . . . . . . . . . .40
Call Divert Off . . . . . . . . . . . . . . . . . . .41
Check Divert . . . . . . . . . . . . . . . . . . . .41
Call Waiting On . . . . . . . . . . . . . . . . . .42
Call Waiting Off . . . . . . . . . . . . . . . . . .42
Check Call Waiting . . . . . . . . . . . . . . .43
Add/edit a service . . . . . . . . . . . . . . . .43
Delete a service . . . . . . . . . . . . . . . . . .44
Answering machine . . . . . . . . . . . . . .45
Switch on/off . . . . . . . . . . . . . . . . . . . .45
Outgoing messages . . . . . . . . . . . . . . .46
Select answer mode . . . . . . . . . . . . . . .47
Record your own outgoing message . . .47
Play/check outgoing message . . . . . . .48
Reinstate pre-recorded outgoing
messages . . . . . . . . . . . . . . . . . . . . . .48
Playing messages . . . . . . . . . . . . . . . .49
Adjust volume for message playback . .50
Delete all old messages . . . . . . . . . . . .50
Memory full . . . . . . . . . . . . . . . . . . . . .51
Answer delay . . . . . . . . . . . . . . . . . . . .51
Remote access . . . . . . . . . . . . . . . . . .52
Switch answering machine on . . . . . . .52
Check for messages . . . . . . . . . . . . . . .52
Message playback . . . . . . . . . . . . . . . .53
Help . . . . . . . . . . . . . . . . . . . . . . . . . .54
General information . . . . . . . . . . . . . .56
Safety . . . . . . . . . . . . . . . . . . . . . . . . .56
Cleaning . . . . . . . . . . . . . . . . . . . . . . .57
Environmental . . . . . . . . . . . . . . . . . . .57
Product disposal instructions . . . . . . . .58
Switchboard compatibility . . . . . . . . . .59
Dialling mode . . . . . . . . . . . . . . . . . . .59
Recall (R) . . . . . . . . . . . . . . . . . . . . . . .59
Guarantee . . . . . . . . . . . . . . . . . . . . . .59
How many telephones can you have? . .61
Additional handsets . . . . . . . . . . . . . . .62
R&TTE . . . . . . . . . . . . . . . . . . . . . . . .62
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
5
6
Getting started
WARNING
Do not place your BT Freestyle
3500 in the bathroom or other
humid areas.
Handset range
The BT Freestyle 3500 has a range
of 300 metres outdoors when there
is a clear line of sight between
the base and the handset. Any
obstruction between the base
and handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoors, the range will normally
be up to 50 metres. Thick stone
walls can severely affect the range.
Signal strength
The symbol on your handset
screen indicates when you are in
range. When you are out of range,
the symbol flashes, and the
screen displays Searching. You
should move closer to the base if
this happens to ensure the full
functionality of your phone.
Location
You need to place your BT Freestyle 3500 base within 2
metres of a mains power and telephone socket so that
the cables will reach.
Make sure it is at least 1 metre away from other
electrical appliances to avoid interference.
Your BT Freestyle 3500 works by sending radio signals
between the handset and base. The strength of the
signal depends on where you site the base. Putting it as
high as possible ensures the best signal.
Setting up
1. Plug the mains power cable into the power socket on the
back of the base. Plug the other end into the mains
socket and switch on.
IMPORTANT
Do not connect the telephone line
until at least one of the handsets is
fully charged.
The base station must be plugged
into the mains power at all times.
Power adaptor cable
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Getting started
2. Batteries will come inserted in the battery compartment.
Pull the plastic tag as instructed to activate the batteries.
3. Place the handset on the base to charge the batteries for
at least 16 hours.
The main handset is pre-registered to the base as –1–
(Handset 1). This is shown on the display. When the
handset is fully charged the display shows the
symbol.
4. After 16 hours, connect the telephone line cord to the
base and plug the other end into the wall socket.
Which socket?
Power socket
Telephone line socket
Talk/Standby time
Under ideal conditions, fully
charged handset batteries should
give about 10 hours talk time or
100 hours standby time on a single
charge.
Battery low warning
If the
symbol is flashing, you
will need to recharge your handset
before using it.
Battery performance
To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time
(after the initial 16 hour charge).
Telephone line cord
New NiMH batteries do not reach
full capacity until they have been in
normal use for several days.
Running the batteries right down
at least once a week will help them
last as long as possible.
IMPORTANT
Only use the power supply and
telephone line cord supplied with
your BT Freestyle 3500 otherwise
the telephone may not work.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
7
8
Getting started
The charge capacity of
rechargeable batteries will reduce
with time as they wear out, so
reducing the talk/standby time of
the handset. Eventually they will
need to be replaced. New batteries
can be obtained from the BT
Freestyle Helpline 0870 240 3962.
Batteries and handset may become
warm during charging. This is
normal.
Your BT Freestyle 3500 uses the
24 hour clock.
If you have more than one handset
registered to your base, you only
need to set the date and time on
one handset and the other
handsets will be automatically
updated.
Set the day and time
Your BT Freestyle 3500 answering machine automatically
adds the day and time to all messages. The default
setting is 01/01/2004 12:01pm.
1. Press
to open the main menu.
2. Press
press
or
.
until the display shows Date/Time and
3. The current year setting is displayed, enter the last 2
digits of the year (e.g. press
then
for 2005)
and press
.
4. The current month setting is displayed, enter 2 digits for
the date and 2 for the month (e.g. for 5th August, press
) and press
.
5. The current time setting is displayed, enter 2 digits for
the hour and 2 for the minute (e.g. for 10.54pm, press
) and press
. Stored is displayed.
6. Press and hold
to return to standby.
Your BT Freestyle 3500 is now ready for use.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Getting started
BT Freestyle 3500 multiple pack
owners only
Location
You need to place your BT Freestyle 3500 charger
close enough to a mains power socket so that the
cable will reach.
Setting up the charger
Under no circumstances use nonrechargeable batteries. Only use
NiMH rechargeable batteries with
a recommended capacity of
750mAh. Using inappropriate
batteries will invalidate your
guarantee and may damage the
telephone.
Helpline
If you are having any difficulties
setting up or using your BT
Freestyle 3500, please call the
BT Freestyle Helpline on
0870 240 3962 or email
bt.helpdesk@vtecheurope.com
1. Plug the power adaptor cable into the underside of the
charger, plug the other end into the mains wall socket
and switch the power on.
Power adaptor cable
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
9
10
Getting started
2. Batteries will come inserted in the battery compartment.
Pull the plastic tag as instructed to activate the batteries.
3. Place the handset on the charger and charge for at least
16 hours.
Your BT Freestyle 3500 multiple pack is now
ready for use.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Getting to know your phone
11
Handset
Up
From standby, press to display
the Redial list.
Use to scroll up through
a menu or list.
During a call, press to
adjust the earpiece volume,
(press
to confirm), page 17.
Clear
Press to go back to previous
display. Press and hold to return
to standby.
Used to delete digits and to
switch Secrecy on and off,
page 18.
Handsfree
Press to activate handsfree
(loudspeaker) mode (button
lights up red), page 17.
1
Press and hold to dial out 1571.
page 33.
*
Press and hold to switch the
ringer on/off, page 21.
Recall
Used when connected to a
switchboard/PBX page 59,
and with some BT Calling
Features, page 42.
Display
With orange backlight.
Down
From standby, press to display
the Calls list, page 37.
Use to scroll down through
a menu or list.
During a call, press to
adjust the earpiece volume,
(press
to confirm), page 17.
Menu
Used to access the main
menu, select sub-menus and
confirm changes.
Talk
Press to make, receive and end
phone calls, page 16.
Directory
Press to access the directory,
page 25.
Alphanumeric keypad
#/Keypad Lock
Press and hold to lock/unlock
the keypad, page 21.
0
Press and hold to insert a pause
in a number. page 27.
Services
Press to access the BT Calling
features services list, page 40.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
12
Getting to know your phone
Handset display icons
These are the symbols you will see on your handset’s display.
UP/DOWN
When scrolling
through the menu
ANTENNA
Steady when in range.
Flashing when out of
range.
HANDSET
Handset in use
Incoming call
HANDSFREE
Handsfree on
MUTE
Secrecy on
TAPE
Answer machine on.
Flashes when new
messages are waiting
on your answer
machine.
KEY
Keypad lock on
CROSSED BELL
Ring volume off
Battery half full
BATTERY
Battery empty
Battery low
Battery full
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Getting to know your phone
Base
BT Freestyle 3500
Find
Find
Press to page/locate a handset,
page 22.
Charger
(For multiple pack users only)
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
13
14
Getting to know your phone
Navigating the menus
Your BT Freestyle 3500 handset features an easy to use
menu system. Have a look at the menu map on the
next page.
When the handset is switched on and in standby:
1. Press
to open the main menu and select the function
you want by pressing the
or
button.
For example, to change the ringer melody:
1. Press
to open the main menu.
2. Press
press
or
.
until the display shows Setup h/set and
3. Ring melody is displayed, press
melody is played for 5 seconds.
to select. The current
4. Press
or
to select your preferred melody.
5. Press
to store. You hear a confirmation tone and
Stored is displayed.
6. Press and hold
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Getting to know your phone
Handset menu map
Answer
machine
• Ans Settings
• Del all old
• Play message
Redial
• Select
• Store No.
• Delete
• Delete list
Calls List
• Select
• Store No.
• Delete
• Delete list
Internal
Setup h/set
• Ring melody
• Ring volume
• Tones
• Language
• Reset
Setup base
• Change PIN
• Voice mail
• Dial mode
• PBX access
• Reset
Date/Time
Menu navigation
Press
or
Press
to select an option.
Press
to go back to the previous display screen.
Press and hold
to scroll through the menu options.
to return to the standby display screen.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
15
16
Using the phone
Call timer
Your handset automatically
displays the duration of every
external call. The call time will
remain on the display until 2
seconds after the call has ended.
Make a call
1. Press
.
Enter the telephone number and the number is dialled.
Preparatory dialling
Use preparatory dialling to see and check the number on
the display before you dial out. The display can only
show 12 digits at a time, if you enter a number with
more than 12 digits, 3 dots will be displayed to the left
of the number to indicate more digits.
Press
digit.
to delete an incorrect
1. Enter the number first then press
or
to dial.
End a call
If you have subscribed to a Caller
Display service, your caller’s
number will also be shown. If the
number is withheld the display will
show Withheld. If an exact
number match is found in the
Directory, the name will be
displayed instead of the number.
See page 37 for more information.
Internal calls
When you receive an internal call,
the calling handset number will be
shown on the handset display.
1. Press
or place the handset back on the base.
Receiving calls
When you receive an incoming call, the telephone will
ring and the
icon will flash. If the ringer is set to off,
the phone will not ring but you will hear one short beep
tone to alert you.
1. If the handset is not in the base/charger, press
to answer the call.
or
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Using the phone
Or
If the handset is on the base/charger, lift the handset to
answer the call.
Earpiece volume
If two handsets are engaged on an
internal call and an external
incoming call is received, beeps
will be emitted at both internal
handsets. The internal call has to
be ended before the external call
can be answered.
During a call:
The earpiece volume can only be
changed when you are on a call.
To increase the volume
Press
, then press
to confirm.
To decrease the volume
Press
, then press
to confirm.
If you do not press
to confirm,
the earpiece volume will
automatically revert to the
previous setting.
Handsfree
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to
listen to your conversation over the loudspeaker.
Make a call in handsfree
1. Dial the number then press
2. Press
.
to end the call.
Answer a call in handsfree
When the phone rings:
1. Press
and the call is transferred to the loudspeaker.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
17
18
Using the phone
Switch to handsfree during a call
Range Indicator
The icon on the display indicates
when you are in range of the base.
If Searching is displayed, you are
out of range and will need to move
closer to the base.
During a call:
1. Press
. The call is transferred to the loudspeaker.
2. Press
to toggle between Handsfree and the handset.
2. Press
to end the call.
Secrecy
During a call, you can talk to someone nearby without
your caller hearing.
1. Press
. The display shows the
caller cannot hear you.
2. Press
symbol and your
again to return to your caller.
Quick access buttons
From standby mode, the
and
buttons give you
quick access to the redial and calls list features.
See the redial and calls list sections
for more information on these
features.
Press
to display the redial list.
Press
to display the calls list.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Using the phone
Redial
Your BT Freestyle 3500 stores the details of the last 10
calls made into a redial list. Stored redial numbers can be
up to 20 digits long.
1. Press
, to open the main menu.
2. Press
to display Redial and press
redial list.
3. Press
called.
or
4. Press
to display the
to select any of the last 10 numbers
or
Instead of accessing the redial list
via the menu, you can press
from standby.
If a redial number is stored in the
Directory, the caller’s name will be
displayed instead of the number.
If there are no redial numbers
stored, Empty will be displayed.
If you dial the same number on
more than one occasion, only the
most recent call details will be
stored, any previous occurrence
will be deleted.
to dial the number displayed.
To copy a redial number to the directory
1. Press
, to open the main menu.
2. Press
or
redial list.
to display Redial. Press
3. Press
or
to select.
to display the number you want and press
4. Press
select.
to display Store No. and press
or
to display the
to
5. Name is displayed. Enter a name using the keypad and
press
to confirm.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
19
20
Using the phone
For help with entering names see
page 25.
6. Stored is displayed. Press and hold
standby mode.
to return to
To delete a number from the redial list
1. Press
, to open the main menu.
2. Press
or
redial list.
to display Redial. Press
to display the
3. With any of the redial numbers displayed, press
4. Press
or
to display Delete and press
5. Delete? is displayed, press
.
to select.
again to confirm.
6. Deleted is displayed. Press and hold
standby mode.
to return to
To delete the entire redial list
1. Press
, to open the main menu.
2. Press
or
redial list.
to display Redial. Press
to display the
3. With any of the redial numbers displayed, press
4. Press
select.
or
to display Delete list and press
.
to
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Using the phone
5. Delete list? is displayed, press
6. Deleted is displayed. Press
mode.
again to confirm.
to return to standby
Keypad lock
You can lock the keypad to prevent accidentally dialling
numbers while carrying the handset around.
1. Press and hold
displayed.
for 1.5 seconds until the
2. To unlock the keypad, press and hold
icon is
again.
When the keypad is locked
incoming calls can still be
answered. Once the call has
ended, the keypad lock is reactivated.
IMPORTANT
Emergency calls CANNOT be made
when the keypad lock is on.
Ringer volume on/off
1. Press and hold
on or off.
for 1.5 seconds to switch the ringer
If you switch the ringer off, the
icon will be displayed.
When you receive a call the handset will beep once
instead of ringing.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
21
22
Using the phone
You cannot answer the ringing
handset as you would a call.
Stopping the ring at a handset
stops the ring at that handset only.
Find the handset(s)
You can alert handset users that they are wanted or
locate a missing handset.
1. Press
Find
on the base. The handset(s) ring.
2. Press Find on the base again or press
handset to stop the handset ringing.
on the
Making internal calls
If you purchased a BT Freestyle 3500 multi-pack, you
can make internal calls between handsets.
1. Press
then
or
until the display shows Internal.
2. Press
and enter the number of the handset you want
to call. The other handset will ring and display your
handset number to let the handset user know who is
calling. When the other handset answers hold your
conversation as normal.
3. Press
to end the call.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Using the phone
Receiving internal calls
When you receive an internal call, the calling handset
number will be shown on the handset display.
1. Press
or
to answer the call,
If two handsets are engaged on an
internal call and an external
incoming call is received, beeps
will be emitted at both internal
handsets. The internal call has to
be ended before the external call
can be answered.
Transferring calls
If using a BT Freestyle 3500 multi-pack, you can transfer
an external call to the other handset.
1. During an external call, press
be put on hold.
2. Press
press
, the external caller will
or
until the display shows Internal and
to confirm.
3. Enter the number of the handset you want to call. The
other handset will ring and display your handset number
to let the handset user know who is calling.
3. When the other handset answers, press
transfer the call.
to
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
23
24
Using the phone
3-Way conference calls
If using a BT Freestyle 3500 multi-pack, you can hold a
3-way conference call with an external caller and the
other internal handset.
To put an external call on hold
during a conference, press
End Conf will be displayed.
Press
to confirm.
To take the external caller off
. Conference will
hold, press
be displayed, press
to confirm.
1. During an external call, press
then
or
until
to confirm.
the display shows Internal. Press
2. Enter the number of the other handset you wish to join
the call. The other handset will ring.
3. The other handset answers the call by pressing
.
to
4. Press
, the display shows Conference. Press
confirm. The external call, and the two internal handsets
are all connected to the conference.
5. Any caller can leave the conference by pressing
.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Directory
25
You can store up to 30 numbers in the directory of each
of your BT Freestyle 3500 handsets for quick and easy
dialling. Numbers can be up to 20 digits long. Directory
entries are stored alphabetically.
1. Press
to open the directory. The first entry is
displayed.
, New is displayed, press
again to select.
3. Number is displayed, enter the number for the entry using
the keypad and press
to store.
4. Name is displayed, enter a name for the entry using the
keypad and press
to save.
5. Stored is displayed. Press and hold
standby mode.
to return to
Entering names
Use the keypad to enter the letters shown on the
buttons, e.g. to store TOM:
1. Press
once to enter T.
2. Press
three times to enter O.
3. Press
once to enter M.
If you try to store a new entry and
the directory is full, you will hear
an error tone and Full will be
displayed.
Press
digit.
Store a number
2. Press
If there are no stored entries,
Empty will be displayed.
to delete an incorrect
If the number you store has more
than 11 digits, the display shows
three dots to the left of the
number to indicate more digits
ahead.
Writing tips
If you make a mistake, press
to
delete the last character or digit.
Press
repeatedly to enter the
following: SPACE ? £ $ % & < >
Press
repeatedly to enter the
following symbols: . , ? ! 0 + : ‘ “
Press
repeatedly to enter the
following symbols: # * @ \ / _ (
) = §
Press
to toggle between
lower and upper case.
If the next letter is on the same
button that you have just pressed,
wait until the cursor moves to the
right before trying to enter it.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
26
Directory
Character map
Key
Alphanumeric
Number
(For Phone book & Service, including upper & lower case)
1st
space
A
a
D
d
G
g
J
j
M
m
P
p
T
t
W
w
.
.
#
#
2nd
1
1
B
b
E
e
H
h
K
k
N
n
Q
q
U
u
X
x
,
,
*
*
3rd
€
€
C
c
F
f
I
i
L
l
O
o
R
r
V
v
Y
y
?
?
@
@
Toggle upper/lower case
4th
£
£
2
2
3
3
4
4
5
5
6
6
S
s
8
8
Z
z
!
!
\
\
5th
$
$
Ä
ä
6th
%
%
Ç
ç
7th
&
&
8th
<
<
9th
>
>
10th
1
2
3
4
5
Ö
ö
7
7
Ü
ü
9
9
0
0
/
/
6
7
ß
8
9
+
+
_
_
(
(
:
:
)
)
'
'
=
=
"
"
§
§
0, P (Pause)
#
*
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Directory
Dial/view a number
1. Press
to open the directory. The first entry is
displayed.
2. Press
or
to scroll through the directory to the
entry you want.
Insert a pause in a number
You may need to do this if you are
connected to a switchboard. When
entering a number, usually after
entering the switchboard access
code (e.g. 9) press and hold 0 until
P appears in the display.
Or, search alphabetically, using the keypad to enter the
first letter of the name you want, then scroll to the exact
entry using the
and
buttons.
3. Press
, then
to display Select and
to confirm.
4. The selected entry will be displayed ready to be dialled
out. Press
or
to dial.
Edit a directory entry
Searching for a name
Example: To search for Oliver,
press 6 three times to display the
first entry beginning with O, then
use
and
to scroll to Oliver.
1. Press
to open the directory. The first entry is
displayed.
2. Press
or
you want.
3. Press
then
to select.
to scroll through the directory to the entry
to display Change and press
again
4. The stored number is displayed followed by a flashing
cursor. Edit the number using
to delete incorrect
digits and enter new ones using the keypad, then
press
.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
27
28
Directory
See page 25 for help with entering
names.
5. The name is displayed followed by a flashing cursor. Edit
the name using
to delete incorrect characters and
enter new ones using the keypad, then press
to save.
6. Stored is displayed. Press and hold
standby mode.
to return to
Delete a directory entry
If you have purchased a BT
Freestyle 3500 Twin, entries are
only deleted on the handset you
are using.
1. Press
to open the directory. The first entry is
displayed.
2. Press
or
you want.
3. Press
select.
then
to scroll through the directory to the entry
to display Delete and press
4. Delete? is displayed. Press
to
to confirm.
5. Deleted is displayed. Press and hold
standby mode.
to return to
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Handset settings
Ringer melody
There are 6 different ringer melodies to choose from.
1. Press
to open the main menu.
2. Press
press
or
.
until the display shows Setup h/set and
3. Ring melody is displayed, press
melody is played for 5 seconds.
to select. The current
4. Press
or
to select your preferred melody.
5. Press
to store. You hear a confirmation tone and
Stored is displayed.
6. Press and hold
to return to standby.
Ringer volume
There are 5 different ringer volume levels to
choose from.
1. Press
to open the main menu.
2. Press
press
or
.
until the display shows Setup h/set and
3. Press
or
until Ring volume is displayed, press
to select. The selected ringer melody is played at the
current volume for 5 seconds.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
29
30
Handset settings
4. Press
or
to select your preferred volume.
5. Press
to store. You hear a confirmation tone and
Stored is displayed.
6. Press and hold
to return to standby.
Handset tones on/off
Your BT Freestyle 3500 has a series of tones designed to
alert you to certain situations. A tone will sound: when
the battery is low; when you move out of range of the
base and there is no coverage; to confirm each button
press (key beeps). You can switch the handset tones on
or off.
1. Press
to open the main menu.
2. Press
press
or
.
until the display shows Setup h/set and
3. Press
select.
or
until Tones is displayed, press
to
4. Press
or
to select.
to select the tone you want and press
5. Press
or
to confirm.
to display either On or Off and press
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Handset settings
6. You hear a confirmation tone and Stored is displayed.
7. Press and hold
to return to standby.
Display language
You can select from 3 different languages for your
handset display.
1. Press
to open the main menu.
2. Press
press
or
.
until the display shows Setup h/set and
3. Press
select.
or
until Language is displayed, press
to
4. Press
or
to select the language you want and press
to select. You hear a confirmation tone and Stored is
displayed.
5. Press and hold
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
31
32
Handset settings
Restore default settings
You can reset your BT Freestyle 3500 handset to its
default (original) settings.
1. Press
to open the main menu.
2. Press
press
or
.
3. Press
or
confirm.
until the display shows Setup h/set and
until Reset is displayed, press
4. Reset? is displayed. Press
to
. Stored is displayed.
Default settings
Earpiece volume
Handsfree volume
External handset ringer melody
External handset ringer volume
Internal handset ringer melody
Internal handset ringer volume
Handset ringer volume
Battery low tone
Out of range tone
Key beeps
Display language
Keypad lock
Redial list memory
Directory
Calls list
3
3
1
5
12
5
5
On
Off
On
English
Off
Empty
Empty
Empty
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Base settings
33
Change PIN code
Your System PIN can help prevent unauthorised users
from changing the settings on your phone.
1. Press
to open the main menu.
2. Press
press
or
.
until the display shows Setup base and
3. Change PIN is displayed, press
displayed.
The default PIN setting is 0000.
If you change your PIN, keep a
note of the new number by writing
it in the space provided on page
61.
If you enter the wrong PIN code
Wrong PIN will be displayed.
to select. Enter PIN is
4. Enter the existing PIN code using the keypad and press
. New PIN is displayed.
5. Enter a new 4 digit PIN code using the keypad and press
. Repeat PIN is displayed.
6. Re-enter the new PIN code and press
displayed.
7. Press and hold
. Stored is
to return to standby.
Mailbox number
Your mailbox number is preset to 1571. This means that
when you hold down
the phone will automatically
dial BT’s 1571 service. If you do not use 1571 you may
want to change your mailbox number.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
34
Base settings
To change your mailbox number:
1. Press
to open the main menu.
2. Press
press
or
.
3. Press
press
or
until the display shows Voice mail and
.
. Mailbox No is displayed press
until the display shows Setup base and
4. The current mailbox no.is displayed. Press
to delete
the current number then enter your desired number.
5. Press
. Stored will be displayed. Press and hold
return to the idle screen
to
Now when you hold down the
your phone will
automatically dial the number you entered.
Dial mode
Tone is the default setting for
the UK. You should only have
to change this if connected to
a switchboard that requires
Pulse dialling.
Your BT Freestyle 3500 is pre-set to tone dialling
(DTMF). You can set the dial mode to pulse dialling if
your switchboard requires.
1. Press
to open the main menu.
2. Press
press
or
.
3. Press
press
or
until the display shows Dial mode and
to select.
until the display shows Setup base and
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Base settings
4. Press
or
to display either Tone or Pulse and press
. You hear a confirmation tone and Stored is
displayed.
5. Press and hold
to return to standby.
PBX access
PBX access can be set to any number between 0 and 9.
If the first number you dial is the same as the PBX access
code a 2.5 second pause will be inserted prior to the rest
of the number being dialled.
1. Press
to open the main menu.
2. Press
press
or
.
3. Press
press
or
until the display shows PBX Access and
to select.
until the display shows Setup base and
4. Number is displayed. Enter the access code you want and
press
. You hear a confirmation tone and Stored is
displayed.
5. Press and hold
to return to standby.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
35
36
Base settings
Restore default settings
You can reset your BT Freestyle 3500 base to its default
(original) settings.
The default PIN code is 0000.
1. Press
to open the main menu.
2. Press
press
or
.
until the display shows Setup base and
3. Press
select.
or
until Reset is displayed, press
to
4. Enter PIN is displayed. Enter the 4 digit PIN code using
the keypad and press
.
5. Reset? is displayed. Press
displayed.
6. Press and hold
to confirm, Stored is
to return to standby.
Default settings
PIN code
Mailbox number
Dial Mode
PBX Code
0000
1571
Tone
Empty
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Caller Display
37
Caller Display
If you subscribe to Caller Display, you can see your
caller’s number (provided it is not withheld) on your
handset display before you answer the call.
If you have stored a name for the calling number in your
handset directory, the name will be displayed instead.
Calls list
IMPORTANT
To use Caller Display you must
first subscribe to your network
provider’s Caller Display service.
A quarterly fee may be payable.
For more information on BT Calling
Features, call BT free on
0800 800 150.
If the caller has withheld their
number the display shows Withheld.
When a call is not answered or is picked up by the
answering machine, the display shows New Calls and
your caller’s telephone number will be stored in the Calls
list. The Calls list holds up to 10 missed calls. If your
caller has withheld their number there is no indication of
a missed call and the call will not appear in the calls list.
If a call is received from
an international number
INTERNATIONA is displayed.
When the Calls list is full, the oldest call will be replaced
by a new call, the most recent call will always be at the
top of the list. If a caller rings again their number will
move to the top of the list.
View/dial a number
1. Press
, to open the main menu.
2. Press
to display Calls List and press
to select.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
38
Caller Display
Instead of accessing the Calls list
via the menu, you can press
from standby.
3. The most recent missed call is displayed. Press
to scroll through the Calls list.
If a number is stored in the
Directory, the caller’s name will be
displayed instead of the number.
4. Press
If there are no Calls list numbers
stored, Empty will be displayed.
or
or
to dial the number displayed.
To copy a Calls list number to the directory
1. Press
, to open the main menu.
2. Press
to display Calls List and press
The most recent missed call is displayed.
to select.
3. Press
or
to scroll through the Calls list to the entry
you want and press
to select.
4. Press
select.
For help with entering names, see
page 25.
or
to display Store No. and press
to
5. Name is displayed. Enter a name using the keypad and
press
to confirm.
6. Stored is displayed. Press and hold
standby mode.
to return to
Delete a number
1. Press
, to open the main menu.
2. Press
to display Calls List and press
The most recent missed call is displayed.
to select.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Caller Display
3. Press
or
to scroll through the Calls list to the entry
you want and press
to select.
4. Press
or
to display Delete and press
5. Delete? is displayed, press
to select.
again to confirm.
6. Deleted is displayed. Press and hold
standby mode.
to return to
Delete the entire Calls list
1. Press
, to open the main menu.
2. Press
to display Calls List and press
The most recent missed call is displayed.
to select.
3. Press
or
to scroll through the Calls list to the entry
you want and press
to select.
4. Press
select.
or
to display Delete list and press
5. Delete list? is displayed, press
to
again to confirm.
6. Deleted is displayed, then Empty. Press and hold
return to standby mode.
to
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
39
40
BT Calling Features
By pressing the
button on the handset your BT
Freestyle 3500 gives you easy access to a range of prestored BT Calling Features.
These are:
Helpdesk.
Divert On.
Check Divert.
Call Wait Off.
Dir. Enquiries.
Divert Off.
Call Wait On.
Check Call Wait.
BT Helpdesk
1. Press
, Helpdesk is displayed. Press
or
.
The BT Helpdesk for this product will be automatically
dialled.
The BT Calling Features works in
exactly the same way as the main
name and number directory and
can store up to 10 entries.
If you prefer, you can delete the
pre-stored entries and replace
them with your own numbers.
If you experience any problems,
please call the Helpline on
0870 240 3962 or email
bt.helpdesk@vtecheurope.com
BT Directory Enquiries
1. Press
to DirEnquiries and then
, then scroll
or
.
Call Divert On
Divert all incoming calls to another number of your
choice.
1. Press
then scroll
to Divert On and press
2. Select is displayed, press
number is displayed.
.
to confirm and the stored
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Calling Features
3. Press
or
to dial the number.
4. Follow the spoken instructions.
Call Divert Off
1. Press
then scroll
to Divert Off and press
2. Select is displayed, press
number is displayed.
3. Press
or
.
to confirm and the stored
Call Diversion services may allow
other divert options. Check with
your network provider for details.
For further information, see the BT
Calling Features User Guide
supplied when you subscribe to the
services of your choice.
to dial the number.
4. Listen for confirmation of your instructions.
Check Divert
1. Press
then scroll
to Check Divert and press
2. Select is displayed, press
number is displayed.
3. Press
or
.
to confirm and the stored
to dial the number.
4. Listen to hear the status of your Call Divert.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
41
42
BT Calling Features
Call Waiting On
For this feature to work you must
subscribe to a Call Waiting service
from your network provider.
A quarterly fee is payable.
Call Waiting lets you know if another person is trying to
contact you whilst on a call. If a second caller rings you
will hear a beep in the handset. Pressing the
button
allows you to switch between callers.
1. Press
then scroll
to Callwait On and press
2. Select is displayed, press
number is displayed.
3. Press
or
.
to confirm and the stored
to dial the number.
4. Listen for confirmation of your instructions.
Call Waiting Off
1. Press
press
then scroll
to Callwait Off and
.
2. Select is displayed, press
number is displayed.
3. Press
or
to confirm and the stored
to dial the number.
4. Listen for confirmation of your instructions.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Calling Features
Check Call Waiting
1. Press
then scroll
to Callwait? and press
2. Select is displayed, press
number is displayed.
3. Press
or
.
to confirm and the stored
to dial the number.
4. Listen to hear the status of your Call Waiting.
Add/edit a service
1. Press
then scroll
to the service you want to edit
.
or to display Empty and press
. If there is a
2. Scroll
to display Change and press
previously stored number, this will be displayed.
3. If necessary edit the number, pressing
to delete any
existing digits, then enter the new service number using
the keypad and press
. If there is a previously stored
name, this will be displayed.
4. If necessary edit the name, pressing
to delete any
existing characters, then enter the new service name
using the keypad and press
.
5. Stored is displayed. Press and hold
standby mode.
For help with entering names, see
page 25.
to return to
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
43
44
BT Calling Features
Delete a service
If you are not connected to the BT
network, some of these services
may not be available. Please
contact your Network Provider.
If you experience any problems,
please call the Helpline on
0870 240 3962 or email
bt.helpdesk@vtecheurope.com
1. Press
press
then scroll
to the service you want and
.
2. Scroll
to display Delete and press
displayed.
. Delete? is
3. Press
to confirm. Deleted is displayed. After 2
seconds the display shows Empty.
4. Press and hold
to return to standby mode.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Answering machine
Your BT Freestyle 3500 can digitally record up to 15
minutes of messages. Each message can be up to a
maximum of 3 minutes long.
You can operate your BT Freestyle 3500 from:
the handset
remotely from any external Touchtone™ telephone.
Your BT Freestyle 3500 comes with two pre-recorded
outgoing messages, one for Answer and Record mode
and one for Answer Only mode. You can also record your
own outgoing message.
Your BT Freestyle 3500 gives clear voice prompts to help
you when using the answering machine.
Switch on/off
When first connected to the mains power, your BT
Freestyle 3500 is set to ON and Answer and Record.
When set to on, the
1. Press
symbol is displayed.
twice to enter the answering machine mode.
2. Press
or
to select.
until Ans settings is displayed and press
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
45
46
Answering machine
If you have not already set the day
and time, you will need to do this
so that you will know when each
message was received, see page 8.
Call Screening
When a caller is leaving a message
Screen? appears on the display.
Pressing
allows you to monitor
the message being left without the
caller hearing you.
You can then press
accept the call or
monitoring.
The display shows **Listen**. Listen to the voice
prompt, “To hear the main menu, press 1”.
3. Press
to hear the menu choices.
4. Press
to switch the answering machine on or off.
The machine confirms by announcing “Answer on” or
“Answer off”.
5. Press and hold
to return to standby mode.
to
to stop
Outgoing messages
This is the message your caller hears when the answering
machine picks up their call. Your BT Freestyle 3500
comes with two pre-recorded outgoing messages to
choose from. You can also record your own outgoing
messages.
Answer and Record
This allows your caller to leave a message for you. The
pre-recorded message is “Hello, your call cannot be taken
at the moment, so please leave your message after the
tone.”
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Answering machine
Answer Only
This does not allow your caller to leave a message.
The pre-recorded message is “Hello, your call cannot be
taken at the moment, and you cannot leave a message, so
please call later.”
Select answer mode
1. Press
twice to enter the answering machine mode.
2. Press
or
to select.
until Ans settings is displayed and press
The display shows Listen. Listen to the voice prompt,
“To hear the main menu, press 1”.
3. Press
to hear the menu choices.
4. Press
until you hear the answer mode you want,
either “Answer only is on” or “Answer and record is on”.
Record your own outgoing message
Your message can be up to 2 minutes long. It replaces
the pre-recorded outgoing message, but you can
reinstate this later if you wish.
1. Press
twice to enter the answering machine mode.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
47
48
Answering machine
2. Press
or
until Ans settings is displayed and press
to select. Listen to the voice prompt, “To hear the
main menu, press 1”.
3. Press
to hear the menu choices.
4. Press
. Speak your message clearly after the tone.
5. To end recording, press
back for checking.
. Your message is played
Play/check outgoing message
1. Press
twice to enter the answering machine mode.
2. Press
or
until Ans settings is displayed. Press
to select. Listen to the voice prompt, “To hear the main
menu, press 1”.
3. Press
to hear the menu choices.
4. Press
. Your outgoing message is played back.
Reinstate pre-recorded outgoing messages
This means deleting your own recorded outgoing
message.
1. Press
twice to enter the answering machine mode.
2. Press
or
until Ans settings is displayed. Press
to select. Listen to the voice prompt, “To hear the main
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Answering machine
menu, press 1”.
3. Press
to hear the menu choices.
4. Press
. Your outgoing message begins to play.
5. During playback, press
. The message stops and the
pre-recorded outgoing message is played in its place.
Message playback
When you have new messages stored on your BT
Freestyle 3500 answering machine, the
symbol
will flash.
Playing messages
1. Press
twice to enter the answering machine mode.
Play message is displayed.
2. Press
. The machine announces, “You have (n) new
messages”, and your new messages are played back.
The machine then announces, “You have (n) old
messages”, and any old messages are played back. New
messages will always be played back first.
During playback, you can choose any of the
following options:
Press
to stop playback.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
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50
Answering machine
Press
to replay the current message. Press again to
go to the start of the previous message.
Press
to skip to the next message.
Press
to delete the current message.
3. Press and hold
mode.
at any time to return to standby
Adjust volume for message playback
1. During message playback, press
reach the required level.
or
, until you
Delete all old messages
1. Press
twice to enter the answering machine mode.
2. Scroll to Del all old and press
3. Delete all? appears. Press
displayed.
4. Press and hold
.
to confirm. All deleted is
to return to standby mode.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Answering machine
Memory full
If the memory becomes full when a caller is leaving a
message the machine announces “Memory full, thank you
for calling” and hangs up.
When the memory is full, your answering machine will
automatically switch to Answer Only mode. You must
delete messages to allow for more messages to be
recorded, see page 50.
Answer delay
Answer delay sets the number of times your BT Freestyle
3500 will ring before the answering machine picks up
your call. The default setting is 6 rings. You can change
this setting to 2-8 rings or to time saver mode.
1. Press
twice to enter the answering machine mode.
2. Press
or
until Ans settings is displayed. Press
to select. Listen to the voice prompt, “To hear the main
menu, press 1”.
3. Press
to hear the menu choices.
4. Keep pressing
until you hear the answer delay
setting you want.
5. Press and hold
to return to standby mode.
Time Saver
Time Saver can save you the cost
of a call when you want to ring in
to find out if you have new
messages.
If your answering machine answers
after 2 rings, you have new
messages. If you have no new
messages it will answer after
6 rings.
So if you hear a third ring, you can
hang up before you are connected,
saving you the cost of a call.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
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52
Answering machine
Remote access
Keep a note of your remote access
code by writing it in the space
provided on page 61.
Time saver
If you have set the answer delay
to Time Saver, your answering
machine will answer after 2 rings
if you have new messages. If you
do not have new messages it will
answer after 6 rings. This enables
you to hang up if you hear more
than 2 rings before you are
connected, saving you the cost of
a call. See Answer delay, page 51.
You can operate your answering machine remotely from
any Touchtone™ phone by calling your BT Freestyle
3500 and entering a 4-digit security code. You must
change your PIN code from the default 0000 to enable
the remote access feature, see page 33.
Switch answering machine on
If you forget to switch on your answering machine, you
can do it from another phone.
1. Dial your phone number and after 20 rings you will hear,
“Please enter your security code”. Enter your 4-digit code.
Your remote access security code is
the same as your BT Freestyle
3500 PIN code.
If you enter the incorrect PIN code,
you will hear “Incorrect security
code”. You have two chances to
enter the correct remote access
security code before your BT
Freestyle 3500 hangs up.
2. Press
to switch the answer machine on.
Check for messages
1. Dial your phone number. When you hear your outgoing
message, press
. You will hear, “Please enter your
security code”.
2. Enter your 4-digit code. Your machine announces, “You
have (n) new messages, to hear main menu, press 1”. Press
to hear a list of the available commands.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Answering machine
Message playback
When you have accessed your answering machine, you
can operate it using the keypad numbers on the phone
you are using.
The commands are:
Play remote access menu
Play all messages
Play new messages
Skip back to previous message
Delete current message
Skip forward to next message
Set answer only on/answer and record on
Play outgoing message
Record a new outgoing message
Set answer on/off
If you do not press any button for 4
seconds, your BT Freestyle 3500
announces “Thank you for calling”
and then hangs up.
If you enter your security code
incorrectly, after the second
attempt, your BT Freestyle 3500
will announce: “Thank you for
calling” and will hang up.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
53
54
Help
If you experience any problems, please call the Helpline on 0870 240 3962 or email
bt.helpdesk@vtecheurope.com
Earpiece volume too quiet even when set to maximum volume?
Did you press
after changing the volume setting? After using
volume, pressing
saves the new setting, see page 17.
or
to adjust the
Handset not registering?
Is Searching displayed on the handset?
Check that the base is plugged into the mains power and switched on.
Check that there are charged batteries in the handset and that they are fitted correctly.
Forgotten your PIN number
Try entering the default PIN = 0000. If you have changed the number and cannot
remember it, contact the BT Freestyle Helpline on 0870 240 3962 or email
bt.helpdesk@vtecheurope.com
No display
Check that the handset batteries are charged and correctly fitted. If necessary, replace
the batteries.
Nothing happens when you press any button
Is the
symbol displayed? If so, the key lock is on, press and hold
to unlock the keypad.
for 1.5 seconds
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Help
No connection between handset and base
You may be out of range, is the
symbol flashing? If so, move closer to the base.
Handset is not charging properly
Make sure the handset is placed properly on the base/charger. When charging, the
battery symbol is shown filling up.
Clean the charging contacts with a soft, slightly damp (not wet) cloth.
Handset does not ring
Check that the batteries are inserted correctly.
Check that the handset ringer has not been switched off, see page 21.
Your caller cannot hear you
Is the
symbol displayed? If so, secrecy is switched on. Press the
your caller again.
button to speak to
Incoming caller’s number is not displayed even though you have Caller Display
Caller has to allow their number to be sent. It has been withheld or is unavailable.
IMPORTANT
The BT Freestyle 3500 cordless telephone is not designed for making emergency
telephone calls when the power fails.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
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General information
Safety information
Only use the power supply supplied with your BT Freestyle 3500. Using an unauthorised
power supply will invalidate your guarantee and may damage the telephone.
Only use the telephone line cord supplied with your BT Freestyle 3500, otherwise your
telephone may not work correctly.
For the handset, use only AAA Nickel Metal Hydride (NiMH) rechargeable batteries with
a minimum capacity of 750mAh. Never use other batteries or conventional alkaline
batteries as this could lead to a short circuit or destroy the battery casing.
If the keylock is switched on, it is NOT possible to make calls, including emergency
numbers (999/112).
Do not open the handset (except to replace the handset batteries). This could expose you
to high voltages or other risks.
Radio signals transmitted between the handset and base may cause interference to
hearing aids.
It is recommended that advice from a qualified expert be sought before using this
product in the vicinity of emergency/intensive care medical equipment.
It is recommended that if you have a pacemaker fitted you check with a medical expert
before using this product.
Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release
of highly toxic chemicals.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
General information
Cleaning
Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the product. Never use a dry cloth as this
may cause a static shock.
Environmental
Do not expose to direct sunlight.
The BT Freestyle 3500 handset may become warm when the batteries are being
recharged. This is normal. We recommend that you do not place the product on
antique/veneered wood to avoid damage.
Do not stand your product on carpets or other surfaces which generate fibres or place it
in locations preventing the free flow of air over its surfaces.
Do not submerge any part of your product in water and do not use it in damp or humid
conditions, such as bathrooms.
Do not expose your product to fire, explosive or other hazardous conditions.
There is a slight chance your phone could be damaged by an electrical storm.
We recommend that you unplug the power and telephone line cord during an
electrical storm.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
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General information
Product disposal instructions
The symbol shown here and on the product means that the product is classed as
Electrical or Electronic Equipment and should not be disposed with other household or
commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC)
has been put in place to recycle products using best available recovery and recycling
techniques to minimise the impact on the environment, treat any hazardous substances
and avoid the increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove any batteries and dispose of them
and the product as per your local authority’s recycling processes. For more information
please contact your local authority or the retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and check the terms and conditions of the
purchase contract and ensure that this product is not mixed with other commercial waste
for disposal.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
General information
Connecting to a switchboard
Switchboard compatibility
This telephone may be connected to most types of switchboard, however in the event of
any difficulties, consult your switchboard Service Provider.
Dialling mode
Your BT Freestyle 3500 is set to DTMF (Tone) dialling. Some switchboards may require
Pulse dialling. To change the dialling mode, see Dial mode page 34.
Recall (R)
Recall is used when connected to certain switchboards/PBXs and some BT Calling
Features, or those services available via your network provider.
Guarantee
Your BT Freestyle 3500 is guaranteed for a period of 12 months from the date of
purchase. Subject to the terms listed below, the guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the option to replace the BT Freestyle 3500, or any
component thereof, (other than batteries), which is identified as faulty or below standard,
or as a result of inferior workmanship or materials. Products over 28 days old from the
date of purchase may be replaced with a refurbished or repaired product.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
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General information
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within the 12 month
guarantee period.
Proof of purchase is required.
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or
repair other than through approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read
the Help section beginning on page 54 or contact the BT Freestyle Helpdesk for
assistance on 0870 240 3962 or email bt.helpdesk@vtecheurope.com. The helpline is
open from 9.00am-5.30pm Mon-Fri and 9.30am-2.30pm Saturdays.
In the unlikely event of a defect occurring, please follow the Helplines’ instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet
the approval requirements for connection to the telephone network. We suggest that you
call our recommended repair agents on 08702 405029.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
General information
Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product.
Where possible, pack the product in its original packaging. Please remember to include
all parts, including the line cords, power supply units and the original batteries. (Please
note that we cannot take responsibility for goods damaged in transit.) Please obtain and
keep proof of posting from the Post Office, or your preferred carrier.
Additional/Replacement Items
For a full range of replacement items for the BT Freestyle 3200 or 3500 range please call
0870 240 3962.
For your records
Enter your system PIN here:
Date of purchase:
Place of purchase:
For guarantee purposes, proof of
purchase is required, so please keep
your receipt.
[
/
/
/
]
Enter your remote access code here:
[
/
/
/
]
Technical information
How many telephones can you have?
All items of equipment have a Ringer Equivalence Number (REN) which is used to
calculate the number of items that may be connected to any one telephone line. The BT
Freestyle 3500 has a total REN of 1, i.e. for a base and up to 4 handsets. Any other
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
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General information
instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise.
A total REN of 4 is allowed per telephone line. If the total REN of 4 is exceeded, the
telephone may not ring. With different telephone types there is no guarantee of ringing,
even when the REN is less than 4.
Only use approved power supply, item code 009294.
Only use approved AAA NiMH rechargeable batteries.
Additional handsets
You are NOT able to register additional handsets to your BT Freestyle 3500
base station.
Your handset(s) are factory registered to the base station and are not compatible
with any other base stations.
The BT Freestyle 3500 is NOT GAP compatible.
R&TTE
This product is intended for use within the UK for connection to the public telephone
network and compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive (1999/5/EC).
If you would like a copy of the Declaration of Conformity please visit:
bt.helpdesk@vtecheurope.com
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Visit us at www.bt.com
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2006.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Freestyle 3500 Issue 2 (01/06) 2
Designed and produced by The Art & Design Partnership Ltd.
Printed in China