BT Hub Phone 1010 Cordless Telephone User Manual

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Bringing it all together
User guide
BT Hub Phone 1010
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Welcome…
to your BT Hub Phone 1010
Digital Cordless Handset
•
•
•
•
Hi-Definition Sound
•
•
20 Number redial list, for quick and easy redialing.
65K Colour display with back light and choice of 5 wallpapers.
Keep track of incoming calls with the 50 number calls list.
150 Entry phonebook, with the facility to store a home, work
and mobile number for each of your contacts
9 Polyphonic ringer melodies and 1 polytone ringer melody
to choose from.
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This user guide provides you with
all the information you need to get
the most from your phone.
Got everything?
•
BT Hub Phone
1010 handset
•
BT Hub Phone
1010 charger
base
This phone has been designed to work
with BT Broadband and BT Broadband
•
Talk. Before you make your first call
you will need to set up your phone.
This doesn’t take long and is easy to
do. Just follow the simple instructions
on the next few pages.
Need help?
If you have any problems setting up or using your
BT Hub Phone 1010 please contact the Helpline on
0845 600 7030
Alternatively, you may find the answer in ‘Help’
at the back of this guide.
•
Mains power
adaptor rating
600 mAh (item
code 027263)
2 x AAA NiMH
rechargeable
batteries
In addition, if you purchased
this handset without BT
Broadband Talk, you will need
to visit bt.com to get this
service. Hi-Definition Sound
will not work without a BT
Broadband Talk account
•
You need a
BT Broadband
account
•
You need a
BT Broadband
Talk account
•
You need a
BT Home Hub
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4
In this guide
Getting started
Location . . . . . . . . . . . . . . . . . . . . . . .7
Setting up the handset . . . . . . . . . . . .7
Standby display . . . . . . . . . . . . . . . . . .12
Getting to know your phone
Handset buttons . . . . . . . . . . . . . . . . .13
Navigating the menus . . . . . . . . . . . . .14
Menu map . . . . . . . . . . . . . . . . . . . . . .15
Using the phone
Switching the handset power on/off . . .16
Make an external call . . . . . . . . . . . . . .16
Preparatory dialling . . . . . . . . . . . . . . .16
End a call . . . . . . . . . . . . . . . . . . . . . .16
Receiving calls . . . . . . . . . . . . . . . . . . .17
Call timer . . . . . . . . . . . . . . . . . . . . . .17
Handsfree calling . . . . . . . . . . . . . . . . .17
Earpiece volume . . . . . . . . . . . . . . . . .18
Silence the handset ringer . . . . . . . . . .18
Secrecy . . . . . . . . . . . . . . . . . . . . . . . .19
Keypad lock . . . . . . . . . . . . . . . . . . . . .19
Redial . . . . . . . . . . . . . . . . . . . . . . . . .20
Redial a number . . . . . . . . . . . . . . . . .21
Delete a redial number . . . . . . . . . . . .22
Delete the redial list . . . . . . . . . . . . . .22
Save a redial list number to
the phonebook . . . . . . . . . . . . . . . . . .23
Phonebook
Store a phonebook entry . . . . . . . . . . .24
Character map . . . . . . . . . . . . . . . . . .25
Dial a phonebook entry . . . . . . . . . . . .26
Edit a phonebook entry . . . . . . . . . . . .27
Store a phonebook entry
with a VIP ring . . . . . . . . . . . . . . . . . . .28
Delete a phonebook entry . . . . . . . . . .29
Delete all phonebook entries . . . . . . . .30
Caller Display and the calls list
View/dial numbers in the calls list . . . . .31
Save a calls list entry to
the phonebook . . . . . . . . . . . . . . . . . .33
Delete a calls list entry . . . . . . . . . . . . .33
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In this guide
Delete all calls list entries . . . . . . . . . .34
Call Waiting . . . . . . . . . . . . . . . . . . . . .35
Speak to a second caller . . . . . . . . . . .35
To change the external call
ringer volume . . . . . . . . . . . . . . . . . . .48
To change the ringer melody . . . . . . . .49
BT Calling Features
1571 . . . . . . . . . . . . . . . . . . . . . . . . . .36
BT Helpdesk . . . . . . . . . . . . . . . . . . . .37
BT 118 500 . . . . . . . . . . . . . . . . . . . . .38
Withhold my number . . . . . . . . . . . . . .38
Display my number . . . . . . . . . . . . . . .39
Base settings
Reset your BT Hub Phone 1010
to the default settings . . . . . . . . . . . . .51
To change the System PIN code . . . . . .51
Handset settings
Adjust the display contrast . . . . . . . . . .40
Adjust the earpiece volume . . . . . . . . .41
Naming a handset . . . . . . . . . . . . . . . .41
Display wallpaper . . . . . . . . . . . . . . . .42
Menu background colour . . . . . . . . . . .43
Auto-talk . . . . . . . . . . . . . . . . . . . . . . .44
Beep tones . . . . . . . . . . . . . . . . . . . . .45
To switch key beeps On/Off . . . . . . . . .45
To switch low battery beeps On/Off . . .46
To switch out of range beeps On/Off . .47
Time Settings
Setting the time . . . . . . . . . . . . . . . . .53
To set an alarm . . . . . . . . . . . . . . . . . .54
To change the alarm melody . . . . . . . .55
To cancel an alarm setting . . . . . . . . . .55
To silence the alarm . . . . . . . . . . . . . . .56
Using additional handsets
Registering a new handset to your
BT Hub Phone 1010 base . . . . . . . . . .57
Making internal calls . . . . . . . . . . . . . .59
Receiving internal calls . . . . . . . . . . . .59
Paging . . . . . . . . . . . . . . . . . . . . . . . . .60
5
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In this guide
Transferring calls . . . . . . . . . . . . . . . . .60
Selecting a base to use . . . . . . . . . . . .61
De-register a handset . . . . . . . . . . . . .62
Software upgrades
Automatic software upgrade . . . . . . . .63
Manual upgrade . . . . . . . . . . . . . . . . .64
Rescue mode . . . . . . . . . . . . . . . . . . . .65
Help . . . . . . . . . . . . . . . . . . . . . . . . . .66
General information
Safety . . . . . . . . . . . . . . . . . . . . . . . . .69
General . . . . . . . . . . . . . . . . . . . . . . . .69
Cleaning . . . . . . . . . . . . . . . . . . . . . . .69
Environmental . . . . . . . . . . . . . . . . . . .70
Product disposal instructions . . . . . . . .70
Guarantee . . . . . . . . . . . . . . . . . . . . . .71
If you have to return your
BT Hub Phone 1010 . . . . . . . . . . . . . .72
Technical information . . . . . . . . . . . . .72
R&TTE . . . . . . . . . . . . . . . . . . . . . . . .73
Declaration of Conformance . . . . . . . .73
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Getting started
7
Location
You need to place your BT Hub Phone 1010 in the BT
Home Hub to set it up. After this you can place your
handset and charger anywhere in the house where there
is mains power.
You will need to place your handset and charger into the
hub from time to time to receive updates and new
services to your phone.
Setting up the handset
1. First things first, you will need to charge your handset.
Open the battery compartment. Insert the 2 x AAA
rechargeable batteries supplied observing the polarity
(+ and -) markings. Then slide the battery compartment
cover into place.
See diagram on the next page for reference.
WARNING
Do not place your BT Hub Phone
1010 in the bathroom or other
humid areas.
Handset range
The BT Hub Phone 1010 has a
range of 300 metres outdoors when
there is a clear line of sight
between the hub and the handset.
When there is no clear line of sight
between the hub and the handset,
the range could be reduced to 50
metres. Thick stone walls can
severely affect the range.
Signal strength
The
icon on your handset
indicates when you are in range.
When it flashes, you are out of
range.
When you move out of range of the
base, you will hear the out of range
tone. This tone is repeated until
you move back into range.
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Getting started
IMPORTANT
The hub must be plugged into the
mains power socket at all times.
Do not connect the phone until the
handset is fully charged.
Talk/Standby time
In ideal conditions, the handset
batteries should give about 10
hours talk time in normal talk time
or 7 hours talk time in Hi-Definition
Sound or 100 hours standby time
on a single charge. The base must
remain plugged in to the mains and
switched on at all times.
Place the handset in the base to charge, you hear a beep
tone and the
icon begins scrolling.
Note that new batteries do not
reach full capacity until they have
been in normal use for several days.
You should charge the handset for at least 16 hours on
first charge.
Battery symbols
– Battery charged
– Battery half charged
– Battery low
Battery low warning
If the battery charge becomes low
during a call you will hear a warning
beep every minute (provided the
battery warning tone is set to on,
2. Put the phone and charging cradle into the front of the
home hub. You will need to remove the front plate from
the hub.
See diagram on the next page for reference.
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Getting started
see page 46. If the battery runs out
you will be cut off. You will need to
recharge the handset before using
it again.
During charging, the
scroll in the display.
icon will
Battery performance
To keep your batteries in the best
condition, leave the handset off the
base for a few hours at a time.
3. On the hub:
Put the hub into registration mode, by pressing the
wireless association key (located on the back of
the hub).
The Power / in use LED flashes.
It is now ready to be associated with a new handset.
This registration mode lasts 90 seconds after pressing
the button. Once this is completed the LED is
switched off.
Running the batteries right down at
least once a week will help them
last as long as possible.
The charge capacity of
rechargeable batteries will reduce
with time as they wear out, giving
the handset less talk/standby time.
Eventually they will need to be
replaced. New batteries are
available from the BT Hub Phone
1010 Helpline on 0845 600 7030.
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Getting started
4. On the handset:
From idle mode:
Press Menu
to access the menu.
Navigate through the menu using
and
until
Registration is highlighted.
Press OK
, Register Handset is displayed.
Press OK
, Base 1 is displayed.
Press
to select the base unit number you want to
register to. Already used base units have a * sign on the
right of the base name.
, System PIN is displayed. While typing the
Press OK
PIN code (0000), digits are displayed as asterisks. Press
Back/Clear
to delete the last character or to go back
to previous menu if you have made a mistake.
Press OK
to validate and start the registration. Base
search x is displayed where x is the base number.
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Getting started
Handset Registered is displayed. Validate the base
association by pressing
and the handset goes back to
idle.
If the handset does not locate the base, it goes back to
idle mode. Try again by changing the base number and
make sure there are no interferences in the environment.
If the handset emits a double beep, it means that the
PIN code is wrong or the base has already 5 subscribed
handsets.
The handset searches for a link with the hub and then
the display goes into standby mode:
When a handset is associated with
a base, a number is attributed to
the handset by the base. This
number is displayed on the handset
after the name and must be used
for internal calls.
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Getting started
Standby display
Clock
Battery status icon
Shortcut to menu
Range icon
Shortcut to phonebook
Your BT Hub Phone 1010 is ready for use.
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Getting to know your phone
Handset buttons
Redial/Vol/Scroll Up/Pause
In standby, press and release to access the
redial list, page 21.
In standby, press and hold to enter a pause
(during pre-dialling), page 25.
During a call, press to increase the earpiece
volume, page 18.
In a menu, press to scroll up through display
options, page 14.
Soft Key 1
In standby, press to access
the menu, page 14.
During a call, press to use Secrecy, page 19.
In a menu, press to select the option
displayed above the button.
Left
In a menu, press to scroll through
display options, page 14.
Calls list /Scroll Down
In standby, press menu to access the
Calls list, page 31.
During a call, press to decrease the earpiece
volume, page 18. In a menu, press to scroll
down through display options, page 14.
Right
In a menu, press to scroll through display
options, page 14.
Soft Key 2
In standby mode or during a call, press
to access the phonebook, page 24.
In a menu, press to select back
and return to the previous screen.
End/Power
In standby, press and release to switch
the handset power off, page 16.
In standby, press and hold to switch the
handset power on. page 16.
Press to end a call, page 16.
Int
In standby, press to make an internal call
(if you have more than one handset
registered to the base), page 59.
During a call, press to transfer a call
(if you have more than one handset
registered to the base), page 60.
Talk
Press to make or receive a call, page 16.
Handsfree
In standby, use to make a handsfree
call, page 17-18.
During a call, use to switch between
handsfree and the handset.
R (Recall)
Allows you to switch to a caller waiting on
hold.
#/Keypad lock
In standby, press and hold to lock the
keypad, page 19-20.
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Getting to know your phone
Navigating the menus
Option buttons
Your BT Hub Phone 1010 handset has a menu system to
guide you through the handset and setting options.
Refer to the menu map on the next page for the
available options.
When the handset is displaying the idle screen:
1. In standby press Menu
Soft Key 1
Press Back
in a menu.
Soft Key 2
2. Use
and
to open the main menu.
to scroll through the menu list.
to go back one level
Keep pressing Back
to return to
the idle screen at any time.
3. When the menu item you want is displayed, press OK
to select and view the sub-menus available.
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Getting to know your phone
Menu map
Calls Lists
Received Calls
Dialled Calls
Delete Calls List
Base settings
Default Settings
System PIN
Received Calls
Dialled Calls
All Calls
Melody
Ringtone
BT Globe
1571
Help desk
BT 118 500*
Withhold my number
Display my number
Ring Volume
Handset
Contrast
Ear Volume
Handset Name (default BTphone)
Language
Picture (5 choices)
Menu Colour
Blue
Green
Red
Registration
Register Handset
Select Base
De-register
Time Settings
Alarm
External Calls
Internal Calls
On/Off
Set Alarm Tone
Set Date & Time
Auto Talk
On
Off
Beep Tones
Key Beep
Low Battery
Out of Range
Handset Software
Check software
Software version
Names
Find entry
Add Entry
Show Details
Delete Entry
Edit Entry
Ringtone
Home
Work
Cell
Delete all Phonebook
* Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information.
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Using the phone
Switching the handset power off
Press and hold
.
Switching the handset power on
Press and hold
Dialling numbers quickly
Numbers can also be dialled in
Handsfree mode (page 18), using
the phonebook (page 24), and from
the calls list (page 31).
.
Make an external call
1. Press
listen for the dial tone then dial the number.
Preparatory dialling (pre-dial)
To see the number on the display before dialling use predial. Pre-dial numbers can be up to 25 digits long.
If you make a mistake, press Clear
to delete the last digit.
1. In standby, enter the number you want to dial.
2. Press
to dial.
End a call
1. Press
or place the handset back on the base.
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Using the phone
Receiving calls
1. Press
to answer the call or, if the handset is on the
base, simply lift it and speak.
If you have subscribed to your network’s Caller Display
service, the caller’s number, or name (if an exact
name/number match is found in the phonebook) will be
displayed, see page 31 for more information.
Call timer
Your handset automatically times the duration of all
calls, showing the time on the display from 10 seconds
after dialling to 3 seconds after the call ends.
Handsfree calling
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to
listen to both sides of your conversation.
When you receive a call, the
handset will ring the selected ringer
melody.
Auto-answer
If you have switched auto-answer
off (see page 44) then you will need
to press
after lifting the
handset to take the call.
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Using the phone
To make a handsfree call
1. Press
listen for the dial tone then dial the number.
2. Press
again.
3. Dial the number, you will hear it being dialled over the
loudspeaker.
To switch to handsfree during a call
To end a handsfree call,
press
.
1. At any time during the call, to toggle between handsfree
mode and handset mode, press
.
Earpiece volume
To change the earpiece volume
using the handset menu, see
page 41.
The earpiece volume will remain at
the level set for all calls until
changed.
1. During a call, press
to increase or
to decrease
the earpiece volume. The display shows the volume
control screen.
Silence the handset ringer
When the phone is ringing, you can silence the ringer
without disconnecting the call.
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Using the phone
1. Press
and the ringer will switch off.
Secrecy
During a call, you can mute the microphone so that you
can talk to someone nearby without your caller hearing
you.
. SECRECY is displayed
1. During your call, press Secrecy
and your caller cannot hear you.
2. To resume your call, press Off
.
Keypad lock
You can lock the keypad so that it cannot be used
accidentally while carrying the handset around.
While the keypad is locked you will still be able to answer
external calls. When you end the call the keypad will
remain locked.
The default setting is OFF.
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20
Using the phone
To switch key lock on:
1. Press and hold
is displayed.
. KEYPAD LOCKED and the
icon
To switch key lock off:
While key lock is switched on, it is
still possible to make calls to
emergency numbers (999/112).
1. Press Unlock
2. Press Yes
. UNLOCK CONFIRM? is displayed.
to unlock the handset.
Redial
You can also redial a number using
the Menu, see page 21.
Your handset automatically saves the last 20 numbers
you dialled into a redial list, together with the date and
time you made each call. From the list you can dial,
delete or save a number to the phonebook.
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Using the phone
To redial a number
From standby:
1. Press
to access the redial list.
2. Press
want.
or
3. Press
to scroll and display the number you
to dial the number.
Via the menu:
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display CALLS LISTS and
If a name/number match is found in
the phonebook the name will be
displayed instead of the number.
If you have dialled the same
number on more than one
occasion, the call will appear only
once in the redial list.
Each redial number can be up to a
maximum of 20 digits long.
Numbers exceeding 20 digits will
not be stored.
Redial names can be up to 16
characters.
or
3. RECEIVED CALLS is displayed. Press
until DIALLED CALLS is displayed and press OK
to display the redial list.
When you are at the top of the list,
pressing
takes you to the oldest
call and when at the bottom,
pressing
takes you to the
newest.
4. Press
want.
If there are no numbers saved in
the redial list EMPTY will be
displayed.
5. Press
or
to scroll and display the number you
to dial the number.
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22
Using the phone
Delete a redial number
1. Press
to access the redial list.
2. Press
or
to scroll and display the number you
.
want and press Options
3. Press
or
OK
.
to scroll and display DELETE, then press
CALL DELETED is displayed and the display goes back to
the redial list or standby if no more redial numbers are
stored.
Delete the redial list
1. Press Menu
to access the menu.
2. Press
or
press OK
.
to scroll and display CALLS LISTS and
3. Press
or
and press OK
to scroll and display DELETE CALLS LIST
.
4. Press
or
press OK
.
to scroll and display DIALLED CALLS and
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Using the phone
5. DELETE DIALLED CALLS LIST? is displayed, press Yes
to confirm. ALL DIALLED CALLS DELETED is displayed.
If you decide not to delete all calls
to exit
list entries, press No
and return to standby.
Save a redial list number to the phonebook
1. Press
to access the redial list.
2. Press
or
to scroll and display the number you
.
want to save and press Options
3. Press
or
.
press OK
to select HOME, WORK or CELL and
to edit the name. Use the keypad to enter
4. Press Edit
to confirm.
a name and press OK
5. Press Save
to save the entry.
You can enter a name of up to 16
characters.
Use Clear
characters.
to delete incorrect
If a number is already stored in the
phonebook, you will not have the
option to SAVE NUMBER.
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24
Phonebook
Store a phonebook entry
You can use the phonebook to store up to 150 entries.
For each entry you can store a name together with
home, work and mobile numbers. Stored numbers can
be up to 20 digits and stored names up to 16 characters
long. Phonebook entries are stored alphabetically.
To access the phonebook via the menu:
1. Press Menu
Then press
to select.
to access the menu.
or
to display NAMES and press OK
Or, to access the phonebook from standby:
Press Names
2. Press
or
to select.
to access the phonebook.
to display ADD ENTRY and press OK
3. NAME is displayed, press OK
Deleting characters/digits
If you make a mistake, press Clear
.
to select.
4. Enter a name using the keypad (see character map, page
.
25), then press OK
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Phonebook
5. Press
to select the type of number you want to store
to select.
and press Edit
Entering names:
For example, to enter the name
Tom:
6. Enter the telephone number, then press OK
Press
for T.
Press
three times for O.
Press
for M.
.
7. You can store 2 further numbers for this contact in the
same way.
8. When all numbers for this contact are stored press Save
to confirm.
Character map
Button
Lower Case
Upper Case
-
.,:;!?¡¿‘“1
abc2Aáâãäåæç?
ABC2ÄÅÆÇ?
def3Eéêë%
DEF3É%
ghi4Ìíîï_
GHI4Ì_
jkl5-
JKL5-
mno6Ñòóôõöø(
MNO6ÑÖ(
The maximum length for names
is 16 characters.
You cannot store a name without
a number.
Inserting a Pause
You can insert a Pause in the
dialling sequence by pressing
and holding
. This can be useful
if your phone is connected to an
internal switchboard, see page 73.
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26
Phonebook
Button
Lower Case
Upper Case
pqrs7ß/
PQRS7/
tuv8Uúü:
TUV8ÚÜ:
wxyz9)
WXYZ9)
space 0 @ &u
space 0 @ &
*?£$¥
#
Dial a phonebook entry
From standby:
1. Press Names
to access the phonebook.
2. Press OK to select FIND ENTRY then press
scroll to the entry you want.
Pressing
will scroll forward
alphabetically through the
phonebook entries.
Pressing
will scroll backwards
alphabetically through the
phonebook entries.
or
to
Or, to search alphabetically:
Enter the first letter of the name you want using the
keypad, then scroll to the exact entry using
or
.
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Phonebook
3. Press
twice to dial the number.
Via the menu:
1. Press Menu
2. Press
OK
to access the menu.
or
to scroll and display NAMES and press
to select.
3. Press
or
to scroll and display FIND ENTRY and
to select.
press OK
4. Press
or
If no entries are stored in the
phonebook, NO ENTRY STORED will
be displayed instead of FIND ENTRY.
to scroll to the entry you want.
Or, to search alphabetically:
Enter the first letter of the name you want using the
keypad, then scroll to the exact entry using
or
.
5. Press
to dial the number.
Edit a phonebook entry
1. Press Names
to access the phonebook.
2. Press OK to select FIND ENTRY then press
display the entry you want.
You can also access the phonebook
via the menu, see above.
or
to
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28
Phonebook
3. Press OK to display the entry selected. Press Options
then use
or
to scroll and display EDIT ENTRY.
The name and numbers for the entry are displayed.
To change individual characters
You cannot overtype digits or
characters, you can only clear and
insert. New digits or characters
appear after the cursor.
4. To edit the name/number:
Press OK to select FIND ENTRY then press
or
to
display the name/number you want to edit and press
Edit
.
Use
or
to scroll backwards or forwards through
the characters and
or
for digits.
Use Clear
to delete incorrect characters/digits.
Enter new characters/digits using the keypad.
5. Press OK
to confirm, then Save
changes. ENTRY SAVED is displayed.
Press Back
at any time to
go back to the previous display.
6. Press
to save the
to return to standby.
Store a phonebook entry with a VIP ring
1. Press Names
to access the phonebook.
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Phonebook
2. Press OK to select FIND ENTRY then press
scroll and display the entry you want.
then use
3. Press Options
RINGTONE and press OK
.
or
or
to
to display
As you press
or
a
sample of each melody is
played.
4. OFF is displayed if no melody has been previously set.
Use
or
to select a melody.
5. Press OK
when you hear the melody you want.
RINGTONE SAVED is displayed.
You can also access the phonebook
via the menu, see page 27.
Delete a phonebook entry
1. Press Names
to access the phonebook.
2. Press OK to select FIND ENTRY then press
display the entry you want.
3. Press Options
then use
or
or
to
to display
DELETE ENTRY.
4. Press OK
5. Press Yes
6. Press
, DELETE <ENTRY>? is displayed.
to confirm. ENTRY DELETED is displayed.
to return to standby.
If there are no more phonebook
entries stored, ENTER NAME will be
displayed.
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Phonebook
Delete all phonebook entries
1. Press Menu
to access the menu.
2. Press
or
to scroll and display NAMES and
to select.
press OK
3. Press
or
to display DELETE ALL PHONEBOOK and
to select.
press OK
If you decide not to delete all
phonebook entries, press No
cancel.
to
4. DELETE ALL PHONEBOOK <ENTRY>? is displayed, press Yes
to select.
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Caller Display and the calls list
If you subscribe to a Caller Display service you can see
your caller’s number on your handset’s display (unless it
has been withheld) before you answer the call.
The calls list will store up to 50 numbers. When the calls
list is full, a new call replaces the oldest. If the caller rings
on more than one occasion, the latest call will be
displayed.
If a name/number match is found in the phonebook the
name will be displayed instead of the number. Numbers
can be up to a maximum of 20 digits long. Numbers
exceeding 20 digits will not be stored.
View/dial numbers in the calls list
Via the menu:
1. Press Menu
to access the menu.
IMPORTANT
To use Caller Display you must first
subscribe to the service from your
network provider. A quarterly fee
may be payable.
For more information on BT’s
Calling Features, call BT on
Freefone 0800 800 150.
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Caller Display and the calls list
Caller information not available
Occasionally the telephone number
of the caller is not available and
cannot therefore be displayed.
In this case, your BT Hub Phone
1010 will show one of the following
explanatory messages:
Press
or
.
press OK
to scroll and display CALLS LISTS and
RECEIVED CALLS is displayed, press OK
to display the
calls list.
From standby:
WITHHELD
Press
UNAVAILABLE
CALLBACK
to access the Calls list.
2. The most recently received call details are displayed.
repeatedly to scroll through the list.
Press
or
B (Blocked)
U (Unknown)
For each entry, the caller’s number is displayed, or their
name if a name/number match is found in the
phonebook and the date and time the call was received.
If you did not answer a call (missed
call) you will see the icon next to
the caller’s number.
*
If the calls list is empty, NO ENTRY
STORED will be displayed.
3. Press
to dial the displayed number.
Or
Press Back
repeatedly to exit the calls list and return
to the idle screen.
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Caller Display and the calls list
Save a calls list entry to the phonebook
1. Press
to access the Calls list. The most recently
received call details are displayed.
2. Press
want.
or
3. Press Options
to confirm.
repeatedly to scroll to the entry you
. SAVE NUMBER is displayed, press OK
4. Press
to select the type of number (HOME, WORK or
CELL) and press OK
to confirm.
Press Clear
to delete incorrect
characters and then press OK
to confirm.
. Enter a name using the keypad and press
5. Press Edit
Save
to save the entry.
The name can be up to 16
characters.
Delete a calls list entry
1. Press
to access the Calls list.
2. Press
want.
or
3. Press Options
displayed.
repeatedly to scroll to the entry you
, then press
until DELETE is
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Caller Display and the calls list
4. Press OK
to confirm. CALL DELETED is displayed.
Delete all calls list entries
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display CALLS LISTS and
3. Press
or
OK
.
to display DELETE CALLS LIST and press
4. RECEIVED CALLS is displayed, press OK
If you decide not to delete all calls
to exit and
list entries, press No
return to standby.
.
5. DELETE RECEIVED CALLS LIST? is displayed, press Yes
to confirm.
ALL RECEIVED CALLS DELETED is displayed.
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Caller Display and the calls list
Call Waiting
Providing you have subscribed to your network provider’s
Call Waiting service, you will hear a soft beep every 5
seconds if an incoming call arrives while you are already
on the phone. This beep is not audible to the person you
are speaking to. The second caller’s number (or name if
a phonebook match is found) will appear on the handset
display.
Instead of the engaged tone, the second caller will hear
an announcement asking them to hold the line.
Speak to a second caller
1. Press
to answer the second call and put your
current caller on hold. Press
again to return to your
first caller and to switch between both callers.
Or
2. If you want to end the current call and pick up the
waiting call, press
. The handset will ring. Press
again to connect to the waiting caller.
The second caller is only charged
from the second you answer, not
while they are waiting to be
connected.
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36
BT Calling Features
The BT Calling Features works in
exactly the same way as the main
name and number directory and
can store up to 10 entries.
If you prefer, you can delete the
pre-stored entries and replace them
with your own numbers.
If you experience any problems,
please call the Helpline on
0845 600 7030.
By using the BT globe menu your BT Hub Phone 1010
gives you easy access to a range of BT features.
These are:
• 1571
• Helpdesk
• BT 118 500*
• Withhold my number
* Please note that there are other
directory Services available.
Please refer to bt.com for
pricing information.
• Display my number
1571
1. Press Menu
to access the menu.
2. Press
or
press OK
.
to scroll and display BT Globe and
1571 is automatically dialled.
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BT Calling Features
BT Helpdesk
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display BT Globe and
3. Press
or
.
Press OK
until HELP DESK is displayed,
The BT Helpdesk for this product will be automatically
dialled.
BT 118 500
1. Press Menu
to access the menu.
2. Press
or
press OK
.
to scroll and display BT Globe and
3. Press
or
press OK
.
to scroll and display BT 118 500 and
118500 is automatically dialled.
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38
Withhold my number
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display BT Globe and
3. Press
to scroll and display WITHHOLD MY
.
or
NUMBER and press OK
The pre-dial screen is displayed with 141 entered and the
cursor flashing ready for you to enter more digits.
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39
Display my number
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display BT Globe and
3. Press
to scroll and display DISPLAY MY
.
or
NUMBER and press OK
The pre-dial screen is displayed with 1470 entered and
the cursor flashing ready for you to enter more digits.
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40
Handset settings
To exit and return to the idle
display at any time, press Back
repeatedly.
You can choose a range of settings to suit your personal
preferences.
Adjust the display contrast
You can lighten or darken the contrast of the display to
make it easier for you to see according to the lighting
conditions where you are using the handset.
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display HANDSET and
3. Press
or
.
press OK
until CONTRAST is displayed and
4. The current contrast level is highlighted. Press
or
to scroll and adjust the contrast to the level you want,
to confirm.
then press Save
5. Press Back
repeatedly to return to the idle screen.
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Handset settings
Adjust the earpiece volume
There are 5 volume levels to choose from.
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display HANDSET and
3. Press
or
.
press OK
until EAR VOLUME is displayed and
4. Press
or
to scroll and select the volume level you
want, then press Save
5. Press Back
repeatedly to return to the idle screen.
Naming a handset
Each handset registered to the base is assigned a
number. You can give a handset a name as well as a
number to match the user or location e.g. DAVE or
OFFICE. The name can be up to 8 characters long.
1. Press Menu
to access the menu.
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Handset settings
2. Press
or
.
press OK
to scroll and display HANDSET and
3. Press
or
.
press OK
until HANDSET NAME is displayed and
4. The current handset name is displayed and you are now
in edit mode. Enter a new name for your handset using
to confirm.
the keypad and press OK
If you make a mistake, press Clear
to delete the last character.
5. Press Back
repeatedly to return to the idle screen.
When in standby, the new handset name will be shown in
the display. The handset number will be shown in the
right of the display.
Display wallpaper
You can select from 5 wallpapers for your handset
display.
1. Press Menu
to access the menu.
2. Press
or
press OK
.
to scroll and display HANDSET and
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Handset settings
3. Press
.
or
until PICTURE is displayed and press OK
4. The current picture is highlighted in the list. Press
or
to scroll through the different wallpapers and press
OK
to view them.
to select a wallpaper or Back
to go
5. Press Use
back to the pictures list and choose another wallpaper.
6. Press Back
repeatedly to return to the idle screen.
Menu background colour
You can select Blue, Red or Green as the background
colour for the menu.
1. Press Menu
to access the menu.
2. Press
or
press OK
.
to scroll and display HANDSET and
3. Press
or
press OK
.
until MENU COLOUR is displayed and
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Handset settings
To exit to standby at any time,
.
press Back
4. The current menu colour is highlighted. Press
or
to
to select a new menu colour and press Save
confirm. SAVED is displayed.
Auto-talk
The default setting is ON.
When you receive a call, if the handset is on the base
you can answer it by lifting the handset off the base, this
is called auto-talk. When you switch auto-talk off, all
calls must be answered by pressing
.
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display HANDSET and
3. Press
or
.
press OK
until AUTO TALK is displayed and
4. The current setting is displayed. Press
or
to
. The new setting is
select ON or OFF then press OK
displayed.
6. Press Back
repeatedly to return to the idle screen.
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Handset settings
Beep tones
Your BT Hub Phone 1010 handset emits beeps to alert
you to certain situations. You can set the handset to
beep:
• To beep as confirmation each time a handset button is
pressed (key beeps).
• If the battery is low.
• If you go out of range of the base.
These beeps can be switched ON or OFF.
To switch key beeps On/Off
1. Press Menu
to access the menu.
2. Press
or
press OK
.
to scroll and display HANDSET and
3. Press
or
press OK
.
until BEEP TONES is displayed and
However, beeps which confirm
settings cannot be switched off.
The default setting for all key beeps
is ON.
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Handset settings
4. Press
or
OK
.
until KEY BEEP is displayed and press
5. Press
to select ON or OFF then press OK
or
.
SAVED is displayed.
6. Press Back
repeatedly to return to the idle screen.
To switch low battery beeps On/Off
During a call, if the battery charge level is low you will
hear a warning beep every 30 seconds to alert you that
the batteries need recharging.
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display HANDSET and
3. Press
or
.
press OK
until BEEP TONES is displayed and
4. Press
or
.
press OK
until LOW BATTERY is displayed and
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Handset settings
5. Press
or
to select ON or OFF then press OK
.
SAVED is displayed.
6. Press Back
repeatedly to return to the idle screen.
To switch out of range beeps On/Off
During a call, if the handset moves out of
communication range with the base you will hear a
warning beep to alert you to move closer to the base for
improved reception and to avoid being disconnected.
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display HANDSET and
3. Press
or
press OK
.
until BEEP TONES is displayed and
4. Press
or
press OK
.
until OUT OF RANGE is displayed and
5. Press
to select ON or OFF then press OK
or
SAVED is displayed.
.
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Handset settings
6. Press Back
repeatedly to return to the idle screen.
Handset ringer melody and volume
You have a choice of 9 polyphonic melodies and 1
polytone melody and 5 volume levels (or you can switch
the ringer OFF). You can select a different ringer melody
for external calls (calls from an external incoming
number) or internal calls (calls from an internal handset).
To change the external call ringer volume
The ringer volume setting applies
to external calls only.
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display MELODY and
3. Music icon is displayed, press OK
to confirm.
4. Press
until RING VOLUME is displayed and
.
press OK
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Handset settings
You can also adjust the volume
level during a call using the
or
buttons.
5. Press
or
to scroll through the volume levels.
when you reach the volume you want.
Press OK
To change the ringer melody
1. Press Menu
to access the menu.
2. Press
or
OK
.
to scroll and display MELODY and press
3. music icon is displayed, press OK
4. Press
to confirm.
until RINGTONE is displayed and press OK
.
5. EXTERNAL CALLS is displayed.
To select an external call ringer melody, press OK
select.
Or
To select an internal call ringer melody, press
to
display INTERNAL CALLS, then press OK
to select.
6. Press
or
to scroll and hear the melodies.
to
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Handset settings
7. When you hear the melody you want, press OK
select. RINGTONE SAVED is displayed.
8. Press Back
to
repeatedly to return to the idle screen.
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Base settings
51
Reset your BT Hub Phone 1010 to the default
settings
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display BASE SETTINGS and
3. Press
or
.
press OK
until DEFAULT SETTINGS is displayed and
4. Enter the PIN code and press
To exit and return to the idle
display at any time, press Back
repeatedly.
WARNING
All handset and base settings will
be reset.
If you reset the handset and base,
you will lose any names or numbers
stored in the phonebook, redial list
and calls list.
to confirm.
System PIN
Your BT Hub Phone 1010 has a system PIN code which
you will need to change various settings. The default
code is 0000. You may want to change this to prevent
unauthorised changes to your settings.
To change the System PIN code
1. Press Menu
to access the menu.
2. Press
or
press OK
.
to scroll and display BASE SETTINGS and
The default setting is 0000.
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Base settings
3. Press
or
OK
.
until SYSTEM PIN is displayed and press
As you enter the PIN number, each
digit is displayed as * for security
reasons.
4. ENTER OLD PIN is displayed. Enter your old 4 digit PIN
.
then press OK
Press Clear
if you enter an
incorrect digit.
5. ENTER NEW PIN is displayed. Enter a new 4 digit PIN and
. CONFIRM NEW PIN is displayed.
press OK
6. Re-enter your new 4 digit PIN again for verification then
press OK
. SYSTEM PIN CHANGED is displayed.
7. Press Back
repeatedly to return to standby.
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Time settings
Setting the time
You can set the time manually if you have not subscribed
to a Caller Display service.
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display TIME SETTINGS and
3. Press
or
until SET DATE & TIME is displayed and
to select.
press OK
4. Enter the date, using 2 digits for the day and 2 for the
month (e.g. for 12th March, press 1, 2, 0, 3) and press
OK
to save.
5. Enter the time in 24 hour format, using 2 digits for the
hour and 2 for the minute (e.g. for 8.59pm, press 2, 0,
5, 9) and press OK
to save. TIME & DATE SAVED is
displayed.
6. Press Back
repeatedly to return to standby.
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Time settings
Alarm
You can use your BT Hub Phone 1010 handset as an
alarm clock. You can set a single alarm or set an alarm to
sound at the same time each day. When an alarm is set
the
icon will be displayed when in standby mode.
To set an alarm
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display TIME SETTINGS and
3. ALARM is displayed, press OK
4. ON/OFF is displayed, press OK
5. Press
or
to select.
to select.
to select the type of alarm ON ONCE, ON
.
DAILY or OFF and press OK
6. Enter the time in 24 hour format, using 2 digits for the
hour and 2 for the minutes (e.g. for 10.54pm, press 2, 2,
to save the alarm. DONE is
5, 4) then press OK
displayed.
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Time settings
To change the alarm melody
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display TIME SETTINGS and
3. ALARM is displayed, press OK
to select.
or
until SET
4. ON/OFF is displayed, press
ALARM TONE is displayed and press OK
to select.
5. Press
or
then press OK
displayed.
to scroll and select an alarm melody,
to save. ALARM TONE SAVED is
To cancel an alarm setting
1. Press Menu
to access the menu.
2. Press
or
press OK
.
to scroll and display TIME SETTINGS and
3. ALARM is displayed, press OK
4. ON/OFF is displayed, press OK
to select.
to select.
You will hear a sample of each
melody as the
or
button is
pressed.
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56
Time settings
5. Press
or
until OFF is displayed and press OK
DONE is displayed.
6. Press Back
repeatedly to return to standby.
To silence the alarm
When the alarm time is reached, the alarm will sound
and ALARM will be displayed. The alarm will ring for 1
minute unless stopped.
1. When the alarm sounds, press Stop
returns to standby.
. The handset
.
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Using additional handsets
You can register up to 5 handsets with your BT Hub
Phone 1010 base and your BT Hub Phone handset can
be registered with up to 4 bases. With 2 or more
handsets, you can make internal calls, page handsets
and transfer external calls between your handsets.
If you purchase a new handset to use with your BT Hub
Phone 1010 it will have to be registered to the base. You
will need to do this before you can use it.
Registering a new handset to your BT Hub Phone
1010 base
At the Hub:
1. Put the hub into registration mode, by pressing the
wireless association button. The Power/In Use light
begins to flash. The hub will stay in registration mode for
90 seconds in which time you need to register the
handset.
At the Handset:
1. Press Menu
to access the menu.
The registering of additonal
handsets refers to additional BT
Home Hub 1010 handsets. Other
handsets will be availabe in the
future. You will need to refer to
their userguides for connection to
the BT Home Hub.
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Using additional handsets
2. Press
or
.
press OK
to scroll and display REGISTRATION and
3. REGISTER HANDSET is displayed, press OK
If your handset is already registered
to a base, the * symbol will be
shown to the right of the base
number.
If there are already 5 handsets
registered to the base you will hear
a double beep.
Each digit of the PIN code will be
displayed as a * for security
reasons.
Press Clear
if you enter an
incorrect digit.
If you enter the wrong PIN code
you will hear a double beep.
If registration fails, the handset will
return to standby mode and you
will need to repeat the registration
procedure and try a different base
number.
to select.
or
to select the base
4. BASE 1 is displayed. Press
.
number you want to register to and press OK
5. SYSTEM PIN is displayed. Enter the PIN code using the
to confirm and begin
keypad and press OK
registration.
6. BASE SEARCH X is displayed (where X is the base
number). When registration is successful HANDSET
REGISTERED is displayed. Press OK
to return to
standby.
The handset will automatically be allocated the next
available handset number which will be displayed when in
standby mode.
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Using additional handsets
Internal calls
Making internal calls
You can make internal calls between two handsets
registered to your BT Hub Phone 1010 base.
1. Press INT.
2. Enter the other handset number using the keypad
(e.g.
). The called handset will ring and show the
calling handset’s number.
If there is no response, press
your handset.
to end the call at
Receiving internal calls
1. When the handset rings, press
2. Press
to end the call.
to answer.
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Using additional handsets
Paging
You can alert handset users that they are wanted or
locate a missing handset. Paging calls cannot be
answered by a handset.
1. Press PAGE (for more than 3 seconds) on the Hub. Any
registered handset(s) will ring for 30 seconds.
2. Press any button on the handset(s), or press PAGE again
on the Hub to stop the paging ring.
Transferring calls
You can transfer an external call to another handset
registered to your BT Hub Phone 1010 base.
During an external call:
1. Press INT and the number of the other handset. Your
caller is put on hold. The other handset will ring.
If the other internal handset does
not answer, but hangs up before
the call is transferred, the external
caller is automatically re-connected
to the first handset.
2. When the handset answers, press
call.
to transfer the
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Using additional handsets
If the other handset does not answer, press INT to talk to
the caller again.
Selecting a base to use
If your handset has been registered to more than one
base you can select which one it uses. Alternatively, you
can select AUTOMATIC and the handset will automatically
select and use the base nearest to you.
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display REGISTRATION and
3. Press
or
OK
.
until SELECT BASE is displayed and press
4. Press
or
to select the base number you want to
.
use or AUTOMATIC and press OK
As the handset links up with the selected base, BASE
SEARCH X.
to confirm and BASE X SELECTED is
5. Press OK
displayed, then the handset returns to standby.
The base numbers that your
handset is registered to are
indicated by the * symbol.
X is the number of the selected
base.
If the handset loses the link (goes
out of range) with the base, you
can select AUTOMATIC on the
handset to automatically link to
the nearest registered base.
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62
Using additional handsets
De-register a handset
You cannot deregister the handset that is in use.
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display REGISTRATION and
3. Press
OK
or
until DE-REGISTER is displayed and press
to select.
Each digit of the PIN code will be
displayed as a * for security
reasons.
4. SYSTEM PIN is displayed. Enter the PIN code using the
keypad and press OK
to confirm.
Press Clear
if you enter an
incorrect digit.
6. Press
or
to select the handset you want to
remove, remembering that you cannot deregister the
.
same handset that is in use and press OK
If you enter the wrong PIN code
you will hear a double beep.
7. CONFIRM? is displayed, press Yes
REGISTERED is displayed.
Or
Press No
to cancel.
to confirm, DE-
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Software upgrades
63
Automatic software upgrade
Your BT Hub checks the network every 24 hours for
software updates and if new software versions are
available it sends a message to any registered handsets
needing to be upgraded.
When the handset display shows A NEW VERSION IS
AVAILABLE. DO YOU WANT TO UPGRADE NOW? You can
to upgrade immediately or select
either select Yes
Later
to display a reminder icon when in standby.
The message will be displayed to the user again 24 hours
is pressed, a message is displayed
later. If Yes
requesting you to put the handset on the charger linked
to the hub.
Once it is on the charger, the display shows UPGRADING.
When the upgrade is complete, UPGRADE SUCCESSFUL is
displayed and the handset resets and automatically reconnects to the base.
If a handset not needing any software upgrade is put in
the charger, nothing happens.
Press Cancel
to upgrade.
if you decide not
When the handset is on the charger
and the software is being
upgraded, you will not be able to
use the handset to receive calls.
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64
Software upgrades
While the handset is being
updated, the update cannot be
cancelled. If the user takes out the
handset from the cradle, the
update is interrupted. If the user
puts it back within 90 seconds,
the update will resume and will be
completed correctly. If the user
doesn’t put it back within 90
seconds, then the handset is
unusable and the user needs to
use the rescue mode from the
hub, see page 65.
Manual upgrade
If new software is available and you selected to upgrade
later, you can manually upgrade the software at any time
using the handset menu.
1. Press Menu
to access the menu.
2. Press
or
.
press OK
to scroll and display HANDSET and
3. Press
or
and press OK
until HANDSET SOFTWARE is displayed
.
4. CHECK SOFTWARE is displayed, press OK
If you try to upgrade using the
menu and the reminder was not
displayed when in standby, it
means that there is no upgrade
available. You will see the message
NO UPGRADE AVAILABLE.
to confirm.
5. As requested, place the handset on the charger linked to
the hub. The display shows UPGRADING. When the
upgrade is complete, UPGRADE SUCCESSFUL is displayed
and the handset resets and automatically re-connects to
the base.
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Software upgrades
Rescue mode
If the upgrade was unsuccessful, or if the handset was
lifted from the charger during the upgrade for more than
90 seconds, the user can initiate a new upgrade of the
handset software from the web interface of the hub.
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66
Help
Many common problems are caused by the telephone and power cables being incorrectly
connected, not connected at all or the power being turned off. Please check that your BT
Hub Phone 1010 has been correctly set up (see page 7) before ringing the BT Hub Phone
Helpline.
No display
The batteries may be flat or dead. Recharge or replace the batteries, see page 8.
No dial tone
Is the telephone line cord plugged into the telephone wall socket?
Check that the base station is connected to the mains power and switched on.
You cannot link up with the base station
Is the
icon flashing in the display?
The mains power cable may not be connected at the base or switched on.
Are you in range of the base? Move closer to the base.
The batteries could be low or flat.
Recharge or replace the batteries.
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Help
No ring on the handset
Check that the base station is plugged into the phone socket and that the mains power is
switched on.
The ringer volume may be set too low for you. See page 48 to adjust the volume.
Buzzing noise on my radio, TV, computer or hearing aid
Sometimes your BT Hub Phone 1010 can interfere with other electrical equipment if it is
placed too close.
It is recommended that you place your BT Hub Phone 1010 at least one metre away from
such appliances to avoid any risk of interference.
The handset charger is not working
Check that the power adaptor is properly plugged into the charger.
Make sure your handset has slotted correctly into the charger.
Check the batteries are fitted correctly into the handset.
Check the base is plugged in to a working mains power socket and that the power is
switched on.
Are you using the correct power adaptor?
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Help
Caller’s number is not displayed even though you have subscribed to a Caller
Display service
The number has been withheld by the caller, is unavailable or is an
international call, see page 32.
Caller’s name is not store the full displayed even though their number is stored in
the phonebook
When storing phonebook numbers, you must remember to number, including the dialling
code. Only exact name/number matches will allow the name to be displayed.
BT Hub Phone Helpline
0845 600 7030
Call the dedicated BT Hub Phone Helpline:
• if you are having difficulties using your
BT Hub Phone 1010
• if you need replacement batteries
or mains power lead
Lines open 24 hours, 7 days a week
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General information
Safety
General
• Only use the power supply included with the
product. Using an unauthorised power supply will
invalidate your guarantee and may damage the
telephone. The item code for the base mains
power supply is 027263.
• For the handset use only approved Nickel Metal
Hydride (NiMH) rechargeable batteries. Never
use other batteries or conventional alkaline
batteries. They could lead to a short circuit or
destroy the battery casing.
• Recommended batteries should have a power
rating of 600mAh 1.2V. Batteries are available
from the BT Hub Phone 1010 Helpline 0845 600
7030.
• Do not open the handset or base (other than to
change batteries. This could expose you to high
voltages or other risks. Contact the Helpline for
all repairs.
• It is recommended that advice from a qualified
medical expert be sought before using this
product in the vicinity of emergency/intensive
care medical equipment.
• It is recommended that if you have a pacemaker
fitted you check with a medical expert before
using this product.
• Your product may interfere with other electrical
equipment, e.g. TV and radio sets,clock/ alarms
and computers if placed too close. It is
recommended that you place your product at
least one metre away from such appliances to
minimise any risk of interference.
• Never dispose of batteries in a fire. There is a
serious risk of explosion and/or the release of
highly toxic chemicals.
Hearing aid
Please note that the BT Hub Phone 1010 works by
sending radio signals between the handset and base.
These signals may interfere with some hearing aids,
causing a humming noise.
IMPORTANT
This equipment is not designed for making
emergency telephone calls when the power fails.
Alternative arrangements should be made for access
to emergency services.
Cleaning
Simply clean the handset and hub with a damp
(not wet) cloth, or an anti-static wipe. Never use
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General information
household polish as this will damage the product.
Never use a dry cloth as this may cause a static
shock.
Environmental
• Do not expose to direct sunlight.
• The product may heat up when the batteries are
being recharged. This is normal. However, we
recommend that you do not place the product on
antique/veneered wood to avoid damage.
• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in
locations preventing the free flow of air over its
surfaces.
• Do not submerge any part of your product in
water and do not use it in damp conditions, such
as bathrooms.
• Do not expose your product to fire, explosive or
other hazardous conditions.
• There is a slight chance that your phone could be
damaged by an electrical storm. We recommend
that you unplug the power and telephone line
cord for the duration of the storm.
Product disposal instructions
The symbol shown here and on the product
means that the product is classed as Electrical or
Electronic Equipment and should not be disposed
with other household or commercial waste at the
end of its working life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in
place to recycle products using best available
recovery and recycling techniques to minimise
the impact on the environment, treat any
hazardous substances and avoid the increasing
landfill.
Product disposal instructions for
residential users
When you have no further use for it, please
remove any batteries and dispose of them and
the product as per your local authority’s recycling
processes. For more information please contact
your local authority or the retailer where the
product was purchased.
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General information
Product disposal instructions for
business users
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not
mixed with other commercial waste for disposal.
Guarantee
Your BT Hub Phone 1010 digital cordless
telephone is guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion the option to replace the BT
Hub Phone 1010, or any component thereof,
(other than batteries), which is identified as faulty
or below standard, or as a result of inferior
workmanship or materials. Products over 28 days
old from the date of purchase may be replaced
with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other
than through approved agents.
• This guarantee does not affect your statutory
rights.
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General information
For your records
Outside of the 12 month guarantee period:
Date of purchase:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you
contact BT’s approved repair agent, Helpdesk
Solutions on 0870 240 5029 or a local
qualified repairer.
Place of purchase:
Serial number:
If you have to return your BT Hub Phone
1010
For guarantee purposes proof of purchase is
required so please keep your receipt.
Enter your base PIN here:
[
/
/
/
]
(See page 51 for more information)
Within the 12 month guarantee period:
If you experience difficulty using the product,
prior to returning it, please read the ‘Help’
section beginning on page 66, or contact the BT
Hub Phone 1010 Helpline on 0845 600 7030,
Lines are open 24 hours, 7 days a week.
In the unlikely event of a defect occurring, please
follow the Helpline’s instructions for replacement
or repair.
If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the line cords, power supply units and
the original batteries. (Please note that we
cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting
from the Post Office.
Technical information
Only use the approved base mains power supply,
item code 027263.
Only use approved AAA NiMH rechargeable
batteries.
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General information
R&TTE
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment
Directive 1999/5/EC.
Declaration of Conformance
Hereby, Thomson Telecom, declares that this BT
Hub Phone 1010 is in compliance with the
essential requirements and other relevant
provisions of Directive 1999/5/EC.
The Declaration of Conformance for the BT Hub
Phone 1010 is published on the website:
www.bt.com
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Bringing it all together
Offices worldwide
The telecommunications services described in this publication are
subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2006.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Hub Phone 1010 Issue 1 (04/06) 3
Designed and produced by The Art & Design Partnership Ltd.
Printed in China