Canon 220 Printer User Manual

Compact Photo Printer CP-330/CP-220
Printer Driver
User Guide
Windows
1
Contents
Safety Precautions ....................................................................................3
Read This First ..........................................................................................4
About the Manuals ............................................................................4
Printing Flow Diagram .......................................................................5
About the Connection Cable .............................................................6
Installing the Printer Driver ......................................................................7
Installing ............................................................................................7
Windows 98 .................................................................................8
Windows Me ..............................................................................13
Windows 2000 ...........................................................................17
Windows XP ..............................................................................21
Troubleshooting the Printer Driver Installation
(Windows 98/Me) ............................................................................ 23
Uninstalling ..................................................................................... 26
Turning On the Printer ............................................................................28
Connecting the Printer to Your Computer ............................................29
Printing .....................................................................................................31
Printing with Standard Sheets or Full Size Label Sheets ................32
Printing on 8-Label Sheets ..............................................................39
Merging Images to Print a Panorama .............................................40
Printing Part of an Image (Trimming) ..............................................42
Adjusting Color and Brightness
(Image Quality Adjustment) ...........................................................44
Appendices ..............................................................................................45
About the Print Area and Pixels ......................................................45
Print Area ...................................................................................45
Number of Pixels .......................................................................47
Troubleshooting ..............................................................................48
Error Messages ...............................................................................50
2
Safety Precautions
The precautions noted within this guide are intended to instruct you in the safe and
correct use of the products and to prevent injuries or damage to yourself, other
persons and property. Please read and ensure that you understand them before
proceeding to other sections of the guide.
Warning
This symbol indicates topics that could lead to death or serious injury if ignored
or handled incorrectly.
Warning
Do not play the supplied CD-ROM(s) in any CD player that does not support data CD-ROMs. Playing the
CD-ROM(s) in an audio CD player (music player) could damage the speakers. It is also possible to suffer
from hearing loss from listening with headphones to the loud sounds of a CD-ROM played on a music CD
player.
Disclaimer
• While every effort has been made to ensure that the information contained in this guide is accurate and
complete, no liability can be accepted for any errors or omissions. Canon reserves the right to change
the specifications of the hardware and software described herein at any time without prior notice.
• No part of this guide may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language in any form, by any means, without the prior written permission of Canon.
• Canon makes no warranties for damages resulting from corrupted or lost data due to a mistaken
operation or malfunction of the camera, the software, the CompactFlash™ cards (CF cards), personal
computers, peripheral devices, or use of non-Canon CF cards.
Trademark Acknowledgments
• Canon is a trademark of Canon Inc.
• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
• Other names and products not mentioned above may be registered trademarks or trademarks of their
respective companies.
Copyright © 2004 Canon Inc. All rights reserved.
Symbols Used in This Document
Indicates important items or prohibited actions that should always be observed when
operating the machine. These should always be read to avoid damage to the
machine or improper operation.
Indicates items for reference or supplementary information that should be noted by
users.
3
Read This First
About the Manuals
This user guide describes how to connect the printer to a computer and print
images.
Printer
(CP-330/CP-220)
User Guide
Provides printer handling notes, safety precautions,
printer preparation, names of parts and other information
necessary for operating the printer. Please read before
using the printer.
Describes how to connect the printer to a computer,
printer driver installation, functions and operating
procedures.
This user guide
Detailed explanations of operating procedures are given in the [Help]
accompanying each software application.
If a problem occurs, refer to the following:
• Trouble with the printer itself:
• Printing problems:
See the Printer User Guide.
See this user guide.
4
Printing Flow Diagram
Follow the steps outlined below to prepare the printer and install the
necessary software on your computer to enable printing.
Prepare the printer.
Insert paper cassette and ink cassette.
See the Printer User Guide.
Install the necessary software on your
computer.
Install the necessary software on your computer from the CP
Printer Solution disk.
See the Printer User Guide.
Install the printer driver.
Installation starts automatically when you turn on the printer
and connect the printer to your computer.
See
Installing the Printer Driver (➡ p.7),
Turning On the Printer (➡ p.28),
Connecting the Printer to Your Computer (➡ p.29)
To uninstall the printer driver:
See Uninstalling (➡ p.26) in this user guide.
Continued next page.
5
Printing.
Print in a variety of layouts.
See
Printing with Standard Sheets or Full Size Label Sheets (➡ p.32),
Printing on 8-Label Sheets (➡ p.39)
in this user guide.
About the Connection Cable
The printer can be connected to a computer using a standard USB cable.
For details, see Specifications (Interface) in the Printer User Guide.
6
Installing the Printer Driver
If the printer driver is not installed correctly, it is impossible to print. You
must install the printer driver as outline in the following procedure.
Using any other procedure to install the printer driver may lead to printing
problems.
Installing
This section describes how to install the printer driver on your computer.
Installation starts automatically the first time you connect the printer to your
computer’s USB port.
• For details on how to uninstall the printer driver, see Uninstalling (➡ p.26).
• If you have problems with the printer driver installation under Windows 98
or Windows Me, see Troubleshooting the Printer Driver Installation
(Windows 98/Me) (➡ p.23).
The screen examples and descriptions given in this section are for the
CP-330 connected to a computer. Install the printer driver for the CP-220 in
the same way.
7
Windows 98
1
2
Close any programs that are running.
Place the Canon CP Printer Solution Disk in the CD-ROM drive.
When the installer panel appears, click [Exit] to close it.
3
Turn the printer on. (➡ p.28)
4
Connect the printer to your computer, using the USB cable.
(➡ p.29)
After a moment, the Add New Hardware Wizard dialog appears.
5
Click the [Next] button.
6
Select “Search for the best driver for your device.
(Recommended).”, and then click the [Next] button.
8
7
Select “Specify a location”. Click the [Browse] button to select the
[\CP_DRV\7ENGLISH\WIN98\CP330] folder on the CD-ROM and
click the [OK] button. Then click the [Next] button.
For the CP-220, select the [\CP_DRV\7ENGLISH\WIN98\CP220] folder.
Do not select “CD-ROM drive”.
This displays the Browse for Folder dialog.
Specify the [\CP_DRV\7ENGLISH\WIN98\CP330] folder or
[\CP_DRV\7ENGLISH\WIN98\CP220] folder, and then click
the [OK] button to enter the folder path at [Specify a location].
9
8
Click the [Next] button.
The USB driver for the printer is installed.
9
When the following message appears, click the [Finish] button.
Now you can continue and install the printer driver.
10
When the following message appears, click the [Next] button.
10
11
Select “Search for the best driver for your device
(Recommended).” and then click the [Next] button.
12
Because the folder specified in step 7 already appears here,
simply click the [Next] button.
Do not select “CD-ROM drive”.
13
Click the [Next] button.
11
14
Adjust any necessary settings, and then click the [Finish] button.
The printer driver is installed.
15
When the following message appears, click the [Finish] button.
12
Windows Me
1
Close any programs that are running.
2
Place the Canon CP Printer Solution Disk in the CD-ROM drive.
When the installer panel appears, click [Exit] to close it.
3
Turn the printer on. (➡ p.28)
4
Connect the printer to your computer, using the USB cable.
(➡ p.29)
After a moment, the Add New Hardware Wizard dialog appears.
5
Select “Automatic search for a better driver (Recommended)” and
then click the [Next] button.
13
6
In the list of printer drivers, select [Canon CP-330] so that
[\CP_DRV\7ENGLISH\WIN98\CP330\CNY330U.INF] appears in
[Location], then click the [OK] button.
For the CP-220, select [Canon CP-220] so that
[\CP_DRV\7ENGLISH\WIN98\CP220\CNY220U.INF] appears.
The USB driver for the printer is installed.
7
When the following message appears, click the [Finish] button.
Now you can continue and install the printer driver.
14
8
Select “Automatic search for a better driver (Recommended)” and
then click the [Next] button.
9
In the list of printer drivers, select [Canon CP-330] so that
[\CP_DRV\7ENGLISH\WIN98\CP330\CNY3309X.INF] appears in
[Location], then click the [OK] button.
For the CP-220, select [Canon CP-220] so that
[\CP_DRV\7ENGLISH\WIN98\CP220\CNY2209X.INF] appears.
15
10
Adjust any necessary settings, and then click the [Finish] button.
The printer driver is installed.
11
When the following message appears, click the [Finish] button.
16
Windows 2000
Log on to Windows 2000 with administrator privileges before installing the
software.
1
2
Close any programs that are running.
Place the Canon CP Printer Solution Disk in the CD-ROM drive.
When the installer panel appears, click [Exit] to close it.
3
Turn the printer on. (➡ p.28)
4
Connect the printer to your computer, using the USB cable.
(➡ p.29)
After a moment, the Found New Hardware Wizard dialog appears.
5
Click the [Next] button.
17
6
Select “Search for a suitable driver for my device (recommended)”
and then click the [Next] button.
7
Select “Specify a location” and then click the [Next] button.
Do not select “CD-ROM drives”.
18
8
Click the [Browse] button, select the [CNY3302k.inf] file in the
[\CP_DRV\7ENGLISH\WIN2K\CP330] folder on the CD-ROM, click
the [OPEN] button, then click the [OK] button.
For the CP-220, select the [CNY2202k.inf] file in the
[\CP_DRV\7ENGLISH\WIN2K\CP220] folder.
This displays the Locate File dialog.
Specify the [CNY3302k.inf] file in the [\CP_DRV\7ENGLISH\WIN2K\CP330]
folder or the [CNY2202k.inf] file in the [\CP_DRV\7ENGLISH\WIN2K\CP220]
folder, and then click the [Open] button to enter the folder path at [Copy
manufacturer’s files from:].
19
9
Click the [Next] button.
The printer driver is installed.
10
When the following message appears, click the [Finish] button.
20
Windows XP
Log on to Windows XP with administrator privileges before installing the
software.
1
Close any programs that are running.
2
Place the Canon CP Printer Solution Disk in the CD-ROM drive.
When the installer panel appears, click [Exit] to close it.
3
Turn the printer on. (➡ p.28)
4
Connect the printer to your computer, using the USB cable.
(➡ p.29)
After a moment, the Found New Hardware Wizard dialog appears.
5
Select “Install the software automatically (Recommended)”, and
then click the [Next] button.
21
6
In the list of printer drivers, select [Canon CP-330] so that
[\CP_DRV\7ENGLISH\WIN2K\CP330\CNY3302k.INF] appears in
[Location], then click the [Next] button.
For the CP-220, select [Canon CP-220] so that
[\CP_DRV\7ENGLISH\WIN2K\CP220\CNY2202k.INF] appears.
The printer driver is installed.
7
When the following message appears, click the [Finish] button.
22
Troubleshooting the Printer Driver Installation
(Windows 98/Me)
If you have problems with the printer driver installation (for example, the
printer driver’s installation program stops during the installation), the USB
driver may not be installed correctly.
Use the following procedure to check the installation status of the USB driver,
delete any unnecessary USB driver, and then install the printer driver again. Also,
if you canceled the installation while it was in progress, use this procedure to
delete any unnecessary USB driver, and then install the printer driver again.
1
When the Add New Hardware Wizard dialog appears, click the
[Cancel] button to cancel the installation.
2
Make sure power is supplied to the printer (its indicator light is
green), and that the printer is connected to your computer with the
USB cable.
3
Click the [Start] button and select [Settings], and [Control Panel].
4
Double-click the [System] icon.
23
5
Click the [Device Manager] tab.
6
Following the examples shown below, select [Canon CP-330] or
[Canon CP-220] under [Universal Serial Bus controllers] or [Other
devices], and then click the [Remove] button.
Use the following screen examples as a reference and make sure you
select the correct device for deletion. If you delete other devices,
Windows may become inoperable.
Example 1:
24
Example 2:
7
When the confirmation message appears, click the [OK] button.
8
Click the [OK] button to close the System Properties dialog.
9
Close the Control Panel window.
10
Disconnect the USB cable from your computer.
11
Restart your computer.
12
Reinstall the Printer Driver.
25
Uninstalling
This section describes the procedure for uninstalling the software.
You must uninstall the software as outlined in the following procedure.
Using any other procedure to uninstall the software may lead to problems
when you attempt to reinstall it.
• Uninstall the software when it is no longer needed, or if a problem occurs
and uninstalling becomes necessary. Note that if you uninstall the
software, you will not be able to use the printer to print.
• When uninstalling, under Windows 2000 or Windows XP, be sure to log
on with Administrator privileges. If you do not use Administrator privileges
to uninstall, registry entries will remain under the privileges of the person
who did the installation, and a delete error will result.
• After uninstalling, be sure to start Windows again.
• For Windows 98 or Windows Me, if you cannot uninstall using the
following procedure, perform the procedure described in Troubleshooting
the Printer Driver Installation (Windows 98/Me) (➡ p.23).
1
Turn off your computer.
2
Disconnect the USB cable from your computer and make sure that
the printer is not connected to your computer.
3
Start your computer.
With Windows 2000 or Windows XP, be sure to log on with Administrator
privileges.
Close any programs that are running.
4
Place the Canon CP Printer Solution Disk in the CD-ROM drive.
5
When the installer panel appears, click [Exit].
6
Start Windows Explorer, and then double-click the
[\CP_DRV\7ENGLISH\UNINST] folder on the CD-ROM drive to open
the folder.
7
Double-click [CNYCPUN.EXE] icon to start the uninstaller.
The uninstaller starts.
26
8
From the list of printers available for deletion, select
[Canon CP-330] and then click the [Delete] button.
If you are using the CP-220, select [Canon CP-220].
For Windows 98 or Windows Me
If [Canon CP-330] or [Canon CP-220] does not appear, it was probably
not installed correctly. In this case, perform the procedure described in
Troubleshooting the Printer Driver Installation (Windows 98/Me)
(➡ p.23).
9
When the confirmation message appears, check the printer name
and then click the [Yes] button.
The printer driver is deleted, and the CP Printer Driver Uninstaller window
reappears.
10
Click the [Exit] button.
11
Restart your computer.
27
Turning On the Printer
5
1
4
2
3
To Power Outlet
Compact
Power Adapter
At least 15 cm (6 inches) of
open space in the front and back,
and at least 10 cm (4 inches)
on the left and right.
Refer to the above figure during the following procedure (the numbers in the
figure correspond to the steps in the procedure).
1
Place the printer on a flat surface.
When printing, the paper temporarily projects out from the rear, so allow a clear
space of at least 15 cm (6 inches) in the back.
2
Connect the supplied power cord to the CA-CP100 Compact Power
Adapter (also supplied).
3
Plug the power cord into a power outlet.
4
Connect the Compact Power Adapter cable to the printer.
At this point the CP-220 is ON, so the printer’s indicator lights green.
5
Press the ON/OFF button (only on the CP-330).
When the printer is turned on, the printer’s indicator lights green.
To Turn the Printer Off
• With CP-330: Press the ON/OFF button, releasing it when the indicator
turns off.
• With CP-220: Unplug the Compact Power Adapter from the printer (the
indicator turns off).
• When making connections, confirm that the shape of the plug matches
the shape of the socket on the device being connected.
• The power outlet where the printer’s power plug is connected should be
located where the plug can be easily removed if a problem occurs.
28
Connecting the Printer to Your
Computer
■ Notes about connection
• Using the USB cable, be sure to connect the printer directly to your computer. If
you connect it via a USB hub, the printer may not function properly.
• Do not use the printer together with other USB devices (except a USB mouse or
keyboard); otherwise the printer may not function properly. If this happens,
disconnect the other USB devices from your computer and then reconnect the
printer.
• Do not connect two or more direct print compatible printers (all CP series
printers) to the same computer; otherwise the printers may not function properly.
• When connecting the printer to your computer, we recommend that you connect
it to the same USB port used when you installed the printer driver. If you connect
the printer to a different USB port, Windows may create a copy of the printer
driver. This depends on your Windows version and the printer driver, and does
not affect the operation of the printer.
To delete a copy of the printer driver, proceed as follows:
1. Disconnect the USB cable from your computer.
2. Delete the copy of the printer driver as follows. (Do not use the uninstaller.)
(1) For Windows 98/Me/2000, click the [Start] button and select [Settings],
and [Printers].
For Windows XP, click the [Start] button and select [Control Panel],
[Printers and Other Hardware], and [Printers and Faxes].
(2) Right-click the copy of the printer driver and then select [Delete] on the
shortcut menu.
3. Restart your computer. Connect the printer to the USB port used when you
installed the printer driver.
Do not put your computer into the standby mode while the printer is
connected to a USB port.
If you accidentally do so, do not disconnect the USB cable from your
computer while it is in the standby mode; instead, leaving the USB cable
connected, first return your computer to its normal mode. If you remove the
USB cable while your computer is in the standby mode, your computer may
not be able to return to its normal mode. For details on your computer’s
standby mode, refer to the documentation provided with your computer.
29
1
Connect one end of the USB cable to the USB port on the printer,
and the other end to a USB port on your computer.
• There is no need to turn off the printer or your computer.
• When connecting the printer to your computer, make sure the connectors on
the ends of the USB cable match the ports on the printer and your computer.
• For the location and direction of your computer’s USB port, refer to the
documentation provided with your computer.
USB port
on computer
USB cable
2
The first time the printer is connected to your computer, the Add
New Hardware Wizard dialog (Windows 98 (p.8) / Me (p.13)) or
Found New Hardware Wizard dialog (Windows 2000 (p.17) / XP
(p.21)) appears and installation starts.
When disconnecting the USB cable, you do not need to turn off the
printer or your computer.
30
Printing
This section describes how to use PhotoRecord to print images displayed in
ZoomBrowser EX. ZoomBrowser EX and PhotoRecord are applications
included on the Canon CP Printer Solution Disk. These applications make it
easy to print.
• Screen shots from Windows XP are used for illustration, but the procedure is the
same with Windows 98/Me/2000.
• The screens in this example appear when the CP-330 is connected, but the same
operations are applicable to the CP-220.
Before printing, verify that the printer is on (the indicator on the printer is green),
and that the printer is properly connected to your computer with a USB cable.
• Printers and computer displays use different color reproduction methods,
and lighting conditions and display settings affect the appearance of
colors on your computer’s display. Therefore, the colors in prints may
differ from what you see on the screen. This is not a printer problem.
• Do not change the spool settings. The status monitor may not function
correctly.
• For information on how to install ZoomBrowser EX and PhotoRecord, see
the Printer User Guide.
• PhotoRecord allows you to attach various decorative embellishments to
images. This is useful for creating greeting cards and so on.
31
Printing with Standard Sheets or Full Size
Label Sheets
1
Double-click the [ZoomBrowser EX] icon on the desktop. Or, click
the [Start] button and select [Programs] ([All Programs] for
Windows XP), [Canon Utilities], [ZoomBrowser EX], and
[ZoomBrowser EX] to start the program.
2
Click [Print].
Browser area
32
3
Click [Layout Print].
4
Select an image to print and click the [Next] button at the window’s
bottom right.
33
5
Place a check mark beside the data you wish to include with the
print (multiple selections are possible) and click [Finish].
Selecting this check mark enables you to add comments,
a file name or date to printouts.
To add a comment to an image, select it in ZoomBrowser EX and click
[Properties].
The PhotoRecord printing utility will start, displaying the selected image.
Follow this order to print.
For details about PhotoRecord, see the descriptions displayed in the
PhotoRecord [Help] menu.
34
6
Click [2 Select Printer & Album Type] and then select [Canon CP330] (or [Canon CP-220]) from [Printer]. Next, select [Album Type]
to check the print image.
The print image is displayed.
When you select this check mark,
the image is automatically
adjusted to fit the album type.
There are several types of albums. Select the one that suits your needs.
Album Type
Description
One Photo Per Sheet
Prints one image per sheet.
Free Form
Allows free layout of the image for printing.
Contact Sheet
Prints thumbnails and Shooting information.
8-Sticker Label
Prints 8 label sheets. (➡ p.39)
Fixed Size Photo
Prints the image at the specified image ratio.
Mosaic
Prints a specified number of arranged images.
35
7
Click [3 Select Paper], and select the paper size and print
orientation.
• Clicking [Decorate Album] allows you to change image design
features such as the border or background. To change the design,
Click the border or background you want to change.
• Clicking [Add Title & Captions] allows you to attach text such as a title
or caption to an image.
• To add different images, click the [Fetch Photos] button in step
[1 Fetch Photos] on the left of the window, and then select the image.
• To make copies of an image, right-click the image and select [Make
Copies]. Then, input the number of copies you want to make and click
[OK] to create the specified number of image copies.
36
8
Click [4 Print], check print settings such as the number of copies,
and then click [Print].
If you stop printing while printing is in progress, paper is ejected to the
paper handling slot and an error message may be displayed. This is
not a malfunction, but a mechanism for protecting the print head.
If you interrupt printing while it is in progress, be sure to check the
printer status.
• When the indicator light is green:
You can continue to print.
• When the indicator light is red:
Temporarily remove paper from the paper handling slot. Turn the
printer off and then back on again. Make sure the indicator light is
now green, and then print again.
Note that when printing is interrupted, one print’s equivalent of the ink
cassette's ink sheet is used.
37
9
When printing is finished, click the
window to close PhotoRecord.
on the upper right of the
To save the album, click [Yes] or click [No] if you don’t want to save it.
The ZoomBrowser EX screen returns after the album is saved.
• Camera information such as scene and photographic conditions are
embedded in images captured with cameras compatible with Exif 2.2
(referred to as Exif Print).
• PhotoRecord allows you to print clearer, better-looking images,
because it automatically optimizes print quality (as the default setting)
for images captured with cameras that support Exif 2.2, as well as
other images.
38
Printing on 8-Label Sheets
1
In [2 Select Printer & Album Type], select “8-Sticker Label” from
[Album Type].
2
Select an image.
To make copies of an image, right-click over the screen and select [Make
Copies]. Then, input the number of copies you want to make and click [OK] to
create the specified number of image copies.
To add different images, click the [Fetch Photos] button in [1 Fetch Photos], and
then select the image.
Loads different
images
Copies images
3
Click [4 Print], check print settings such as the number of copies,
and then click [Print].
39
Merging Images to Print a Panorama
You can create panoramic images by merging multiple images, and then
printing them on wide paper. This operation is performed using the
PhotoStitch software.
When you use images captured with a Canon digital camera in Stitch Assist
mode, PhotoStitch determines the order and direction of the composition
automatically, facilitating the composition process.
1
Click [View & Modify] in the ZoomBrowser EX main window.
2
On the menu that appears, click [Stitch Photos].
3
In the browser area, select a number of images, and then click the
[Finish] button at the bottom right of the window.
PhotoStitch starts.
40
4
Merge the images following the instructions in the guidance panel
at the top of the PhotoStitch window.
Guidance
5
Save your panoramic image, and then click the
PhotoStitch.
6
Print the panoramic image.
to close
To print the merged images, see Printing with Standard Sheets or Full
Size Label Sheets (➡ p.32)
41
Printing Part of an Image (Trimming)
You can select and then print a portion of an image. This is useful when you
only want to print part of an image, or if the part you are most interested in is
not at the center of the image.
Since a 1 - 3 mm border is trimmed from the image during printing, we
recommend that you select an area that is slightly larger than the part of
the image you want to print.
1
Double-click the image displayed in the Album window.
Double-click the
image
The Photo Viewer Control Panel appears.
42
2
Select the area you want to print.
Trimming area
(The area for printing)
[Clip] button
• In [2 Select Printer & Album Type], when [8-Sticker Label] is selected for
[Album Type], or the [Automatic Clipping] check box is selected
The trimming area is set automatically, and the area aspect ratio cannot be
modified or the trimming frame removed.
You can drag the edge of the trimming frame to change its size, or drag inside
the frame to move it.
• Cases other than those above
Click the [Clip] button, and then hold down the left mouse button and drag to
select the trimming area.
You can drag the edge of the trimming frame to change its size, or drag inside
the frame to move it.
3
After making the settings, click the [Close] button to close the
Photo Viewer Control panel.
43
Adjusting Color and Brightness
(Image Quality Adjustment)
1
After selecting the printer in [2 Select Printer & Album Type], click
[Properties].
2
Click the [Image Adjustment] tab and adjust the color and
brightness for printing.
For more details, click [?] or [Help] to display [Help].
Adjust the color of prints.
Adjust the brightness
and contrast of prints.
3
When you have made the settings, click [OK] to close the
[Properties] dialog.
44
Appendices
About the Print Area and Pixels
Print Area
The shaded area (
) in the following diagrams indicates the maximum
printable area.
Note that because the print area is larger than the actual paper size, a
border is trimmed from the image when it is printed.
(shown in millimeters)
Postcard size sheet
3.1
2.1
100.0
2.1
3.1
148.0
45
L size sheet
2.7
2.0
89.0
2.0
2.7
119.0
Credit card size sheet/full-size label sheet
2.1
1.3
54.0
1.3
2.1
86.0
46
Wide size sheet
2.0
2.0
100.0
2.0
2.0
200.0
Number of Pixels
Total number of
pixels (dots)*
Effective number of
pixels (dots)
Postcard size sheet
1232 × 1823
approx. 1180 × 1748
L size sheet
1100 × 1471
approx. 1050 × 1406
Credit card size sheet/
full-size label sheet
669 × 1066
approx. 638 × 1016
Wide size sheet
1232 × 2416
approx. 1180 × 2362
Paper Type
* Number of pixels of print area for borderless printing. This also includes
the border that is trimmed from around an image during printing.
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Troubleshooting
This section describes how to troubleshoot problems.
If the problem still exists after trying these solutions, restart your computer.
If the problem still persists, uninstall the printer driver and then install it
again.
Printing does not start.
Cause :
No power is supplied to the printer.
Correction : Make sure the indicator light on the printer is green. (➡ p.28)
Cause :
The USB cable is not connected correctly.
Correction : Check the USB cable to make sure it is connected correctly. (➡ p.29)
Cause :
The printer is offline.
Correction : Try the following procedure.
<Windows 98/Me/2000>
1. Click the [Start] button and select [Settings], and [Printers].
2. Right-click the [Canon CP-330] or [Canon CP-220] icon. If
“Use Printer Offline” is selected, clear it.
<Windows XP>
1. Click the [Start] button and select [Control Panel],
[Printers and Other Hardware], and [Printers and Faxes].
2. If the [Canon CP-330] or [Canon CP-220] is offline, right-click the
printer icon, and then click “Use Printer Online”.
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Printing stops while it is in progress.
Cause :
The USB cable is not connected correctly.
Correction : Check the USB cable to make sure it is connected correctly. (➡ p.29)
Cause :
A USB hub is being used for the connection.
Correction : Be sure to use the USB cable to connect the printer directly to your
computer. If you connect via a USB hub, the printer may not function
properly.
Cause :
There is a problem with the printer’s spool settings.
<Windows 98/Me/2000>
1. Click the [Start] button and select [Settings], and [Printers].
2. Right-click the [Canon CP-330] or [Canon CP-220] icon and select [Properties].
3. Click the [Details] tab. Click the [Spool Settings] button and then click the
[Restore defaults] button.
<Windows XP>
1. Click the [Start] button and select [Control Panel], [Printers and Other Hardware],
and [Printers and Faxes].
2. Right-click the [Canon CP-330] or [Canon CP-220] icon and select [Properties].
3. Click the [Advanced] tab and then select “Start printing immediately”.
Cause :
To protect the print head from high temperatures, printing is
suspended until the print head has cooled down.
Correction : This is not a malfunction. Wait until the print head cools down and
printing will automatically resume again.
When the print head gets too hot, usually a message is displayed. However,
this message is not displayed if “Notification messages are displayed” is not
selected in the [Utilities] tab in the printer driver properties.
The color of an image seen on the screen is different from that
seen in prints.
Correction : Printers and computer displays use different color reproduction
methods, and lighting conditions and display settings affect the
appearance of colors on your computer’s display. However, you can
adjust color using [Image Adjustment] (➡ p.44).
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Error Messages
If an error occurs while printing is in progress, an error message appears on
the screen of your computer.
This section contains a list of error messages as well as the information on
how to troubleshoot them.
• If the error does not go away after you have tried the recommended
solutions, consult your nearest Canon Customer Support Help Desk.
• Use the information in this section in conjunction with the Printer User
Guide.
■ Errors where printing can resume
If any of the following messages appear, printing can still resume. After
using the recommended solution to clear the error, click the [Continue]
button to resume printing.
Paper-feed error.
Check that paper is correctly loaded in the paper cassette, and
that the paper cassette is correctly installed.
Press [Resume] to resume, or [Cancel] to stop.
Cause :
The paper cassette is not inserted correctly.
Correction : Remove the paper cassette, and then insert it back into the printer
correctly.
Cause :
Paper is not inserted correctly in the paper cassette.
Correction : Remove the paper, and then insert it back into the paper cassette
correctly.
Cause :
There is no paper in the paper cassette.
Correction : Add more paper to the paper cassette.
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Ink cassette is empty and must be replaced.
Press [Resume] to resume, or [Cancel] to stop.
Cause :
There is no more ink in the ink cassette.
Correction : Replace the ink cassette with a new one.
Ink cassette not installed.
You must insert an ink cassette before printing.
Press [Resume] to resume, or [Cancel] to stop.
Cause :
The ink cassette is not inserted into the printer.
Correction : Insert the ink cassette into the printer.
The printer is not ready for printing.
Check the printer power and printer connections.
Cause :
No power is supplied to the printer.
Correction : Make sure the indicator light on the printer is green. (➡ p.28)
Cause :
The USB cable is not connected correctly.
Correction : Check the USB cable to make sure it is connected correctly. (➡ p.29)
No Paper Cassette has been found.
Insert an appropriate one.
Press [Resume] to resume, or [Cancel] to stop.
Cause :
The paper cassette is not inserted.
Correction : Insert the paper cassette into the printer.
Wrong type of paper.
Replace with the right type.
Press [Resume] to resume, or [Cancel] to stop.
Cause :
The paper is not suitable for the print settings.
Correction : Replace the paper with the correct size.
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The paper cassette differs from the setup.
Please check the paper cassette.
Press [Resume] to resume, or [Cancel] to stop.
Cause :
The paper cassette in the printer is not suitable for the print
settings.
Correction : Insert the correct paper cassette.
The specified Ink Cassette cannot be found.
Replace the Ink Cassette with the specified one.
Press [Resume] to resume, or [Cancel] to stop.
Cause :
The ink cassette in the printer is not suitable for the print
settings.
Correction : Insert the correct ink cassette.
The specified Ink Cassette and Paper cannot be found.
Replace the Ink Cassette and Paper with the specified one.
Press [Resume] to resume, or [Cancel] to stop.
Cause :
The ink cassette and paper in the printer are not suitable for the
print settings.
Correction : Insert the correct ink cassette and paper.
The battery capacity of the printer is insufficient.
Please connect AC adapter and press [Resume] to resume, or click
[Cancel] to stop printing and replace the battery.
Cause :
The printer’s battery charge is running low. The printer will not
work.
Correction : Use a new or fully charged battery pack, or use the printer with the
AC adapter (compact power adapter) connected.
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■ Errors where printing is canceled
If any of the following messages appear, printing is canceled. After using the
recommended solution to clear the error, you need to start the print job over
again.
Paper jammed in printer.
Clear the jam as follows, then try printing again.
1. Remove the paper that caused the error.
2. Turn printer off and back on.
Cause :
Paper is jammed inside the printer while printing, or there is
paper still inside the printer before printing starts.
Correction : After closing the dialog, turn the printer off and then back on again.
Paper is automatically ejected from the print receptacle or the paper
handling slot. Remove the paper and then turn the printer off and
back on again a second time, and start the print job over.
Problem with ink cassette.
Correct as follows, then try printing again.
1. Check the state of the ink cassette.
2. Turn printer off and back on.
3. Remove the paper that caused the error.
Cause :
There is a problem with the ink cassette.
Correction : Take out the ink cassette from the printer. Remove any slack from the
ink sheet and then insert the ink cassette back into the printer. If the
problem still continues, replace the ink cassette with a new one.
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Error occurred during communication.
Check the printer power and printer connections.
Cause :
Power to the printer goes off while printing is in progress.
Correction : Make sure the indicator light on the printer is green. (➡ p.28)
Cause :
The cable came loose or was disconnected while printing was in
progress.
Correction : Check to make sure the USB cable is connected correctly. (➡ p.29)
If the USB cable is not properly connected, communication problems may
occur. Make sure that the printer is connected to your computer’s root hub
port with suitable USB cable, and then try printing again.
Problem with the printer.
Turn printer off and back on.
Cause :
The printer unit was not initialized successfully.
Correction : Turn the printer’s power off and back on again. Start the print job over.
Cause :
There is too much paper in the paper cassette.
Correction : Remove paper from the paper cassette, and then make sure to load
the correct amount of paper in the paper cassette.
For messages caused by errors related to the operating environment of your
computer, follow the messages on the screen.
CDP-E031
© 2004 CANON INC.
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