Canon 3748B002 All in One Printer User Manual

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Canon 3748B002 All in One Printer User Manual | Manualzz

V01

Contents

Introduction

How to Use This Manual

Parts and Functions of the Printer

Front View

Rear View

Inside the Printer

Operation Panel

Printing on Paper and Other Media

Media Sizes You Can Use with the Printer

Media Types You Can Use with the Printer

Media Types You Cannot Use with the Printer

Loading Paper and Other Media

Printing Area

Using Plain Paper or High Resolution Paper

Using Envelopes

Using Transparencies or Back Print Film

Using Glossy Photo Paper

Using High Gloss Photo Film

Using Glossy Photo Cards

Using Banner Paper

Using T-Shirt Transfers

2

Using the BJ Cartridges

BJ Cartridges You Can Use with the Printer

Notes on Handling BJ Cartridges

Printing Photographs

Tips on Printing Photographic Images

Printing Photographic Images

About Photo Optimizer

Using the Scanner

Scanner Driver Basics

Before Using the Scanner

Installing the IS Scan Software

About the Scanning Area

Launching IS Scan

Performing White Level Calibration

Scanning an Image

Saving an Image

Routine Maintenance

Prolonging the Service Life of the Printer

BJ Cartridge Maintenance

When to Replace a BJ Cartridge

Printing a Nozzle Check Pattern

Cleaning the Print Head

Replacing Ink Tanks

3

Replacing the BJ Cartridge

Aligning the Print Head

Cleaning the Printer

Cleaning the Paper Feed Rollers

Transporting the Printer

Troubleshooting

Printout is Unsatisfactory

Printer Does Not Start or Stops in Mid-job

Paper Jams or Does Not Feed

The POWER Lamp Flashes Orange

An Error Message Appears

Scanner Problems

Other Problems

Specifications

Index

Appendix

Driver and Utility Guide for Windows Users

Driver and Utility Guide for Macintosh Users

4

Introduction

Thank you for purchasing the S400 Bubble Jet Printer.

This Reference Guide provides complete descriptions of the features and functions of the printer. To maximise the life of your printer, familiarise yourself fully with its functions and how to use it.

Note

This manual uses the following symbols depending on the computer system you are using.

Always observe the instructions indicated by these symbols.

Windows Indicates information for Windows 98 and Windows 95 users only.

Macintosh Indicates information for Macintosh computers with USB interface only.

For detailed information on the printer driver settings, see the "Driver and Utility Guide for

Windows Users" section or the "Driver and Utility Guide for Macintosh Users" section in this

Reference Guide.

If you are a Windows NT 4.0 or Windows 2000 user, refer to the Guide for details on printer driver functions. After installing the driver, the Guide can be accessed by pointing to Start menu

Program

S400

Guide.

Introduction 5

How to Use This Manual

Displays the previous page.

Displays the next page.

Returns to the page you were viewing previously. Use this button when you wish to move back from another page.

Indicates a link to jump to a page about the topic shaded in blue.

How to Use This Manual 6

Use this button to search for a word.

Displays a table of contents for the Reference Guide.

Click the desired item to jump to the topic.

Click the "+" symbol when you wish to see detailed headings for each chapter.

Click the "–" symbol when you wish to return to the original display.

How to Use This Manual 7

Parts and Functions of the Printer

Front View

Rear View

Inside the Printer

Operation Panel

Parts and Functions of the Printer 8

Front View

Operation Panel

Operation Panel

Paper Guide

Ensures that the sheets from the stack in the auto sheet feeder feed straight into the printer. Always align this guide with the left edge of the paper.

Paper Rest

Raise to support the paper, especially a larger paper size.

Auto Sheet Feeder

Holds multiple sheets of paper or other media which are automatically fed into the printer one sheet at a time.

Paper Output Tray

Holds printed sheets after they are ejected from the printer.

Paper Thickness Lever

Adjusts the gap between the print heads and the surface of the paper for the type of paper you are printing on.

Front Cover

Open to install, replace or switch the BJ

Cartridges, or to remove a paper jam.

Parts and Functions of the Printer 9

Rear View

Printer Cable Connector (Parallel Interface)

Provides a connection point for connecting a parallel interface cable to the printer.

Printer Cable Connector (USB Interface)

Provides a connection point for connecting a

USB interface cable to the printer.

Power Connector

Provides a connection point for connecting the power cord to the

AC power outlet. The power cord may or may not be permanently attached to the printer, depending on the country of purchase.

Parts and Functions of the Printer 10

Inside the Printer

Cartridge Holder

Set the BJ Cartridge (colour, photo, black) or scanner cartridge.

Cartridge Lock Lever

Locks the BJ Cartridges onto the cartridge holder.

Parts and Functions of the Printer 11

Operation Panel

POWER button

Press to switch the printer on and off.

RESUME button

After you have removed the cause of a printer error, press the RESUME button to resume printing.

POWER lamp

Lights to indicate the status of the printer.

Off: Printer power off.

On (green):

Flashing (green):

Flashing (orange):

Ready for operation.

Standby status or print job in progress.

Printer error. Remove the cause of the error before printing is resumed.

Flashing (orange and green): Service error. Contact a Canon service facility.

Note

Press and hold the RESUME button for the required number of flashes and release to perform these special tasks:

One flash:

Cleaning the Print Head

Two flashes:

Printing a Nozzle Check Pattern

Three flashes:

Cleaning the Paper Feed Rollers

These important tasks can also be performed with the printer driver.

Parts and Functions of the Printer 12

Printing on Paper and Other Media

Media Sizes You Can Use with the

Printer

Media Types You Can Use with the

Printer

Media Types You Cannot Use with the Printer

Loading Paper and Other Media

Printing Area

Using Plain Paper or High Resolution Paper

Using Envelopes

Using Transparencies or Back Print

Film

Using Glossy Photo Paper

Using High Gloss Photo Film

Using Glossy Photo Cards

Using Banner Paper

Using T-Shirt Transfers

Printing on Paper and Other Media 13

Media Sizes You Can Use with the Printer

The following table lists the standard paper sizes that can be used with the printer.

Paper

A5

B5

A4

Letter

Legal

Envelope (European DL)

Envelope (US Com. #10)

Glossy Photo Cards

Width x Height

148.0mm x 210.0mm

182.0mm x 257.0mm

210.0mm x 297.0mm

8.5" x 11.0" (215.9mm x 279.4mm)

8.5" x 14.0" (215.9 x 355.6mm)

220mm x 110mm

9.5" x 4.1" (241.3mm x 104.77mm)

118.6mm x 213.9mm (with borders)

101.6mm x 152.4mm (final size without borders)

You can also use custom paper sizes within the following ranges.

Width: 100.0mm to 241.3mm (3.94" to 9.50")

Height: 100.0mm to 584.2mm (3.94" to 23.00")

Media of the following weight can be loaded for printing: 64g/ m

2

to 105g/ m

2

Printing on Paper and Other Media 14

Media Types You Can Use with the Printer

Plain paper and special Canon media are recommended for use with the printer. Specify the media name and size when you purchase Canon special media.

Refer to the instructions provided with special media for details about handling and printing.

Ordinary Paper

• Plain Paper

Provides the standard print quality.

Standard photocopier paper can be used if its weight is within the range of 64 and 105 g/m

2

. (Canon Bubble Jet Paper LC-301 can also be used.)

Using Plain Paper or High Resolution Paper

• Envelopes

The standard European DL and US Commercial #10 sizes can be used.

Do not use other envelope sizes.

Using Envelopes

Printing on Paper and Other Media 15

Media Types You Can Use with the Printer

Canon Special Media

Canon offers a range of special paper and films for the reproduction of superb images in vibrant colours. For best results when printing photographs, use the Photo BJ Cartridge.

• High Resolution Paper HR-101

Provides more vivid colours than plain paper.

Ideal for printing photographs or business documents that include large numbers of colour illustrations and graphs.

Using Plain Paper or High Resolution Paper

• Glossy Photo Paper GP-301

Slightly heavier than High Resolution Paper because a gloss coating is applied to the print side of the paper. Provides near-photographic quality images with the glossy feel of a photographic print.

Using Glossy Photo Paper

• High Gloss Photo Film HG-201

A film sheet with a higher gloss than Glossy Photo Paper GP-301.

To obtain the highest quality reproduction of photographs, use this media with only the Color BJ Cartridge BC-33e. The Black BJ Cartridge BC-30e cannot be used with this media.

Using High Gloss Photo Film

Printing on Paper and Other Media 16

Media Types You Can Use with the Printer

• Glossy Photo Cards FM-101

A special card made of the same stock as Glossy Photo Paper GP-301.

You can create a photo card printed over its entire area by printing the image so that it extends beyond the perforations and then trimming off the unwanted white margins. Use this card when you want to print a colour or a photo over the entire card.

Using Glossy Photo Cards

• Transparencies CF-102

These can be used to prepare materials for use with an overhead projector. To avoid paper jams and other problems, never use transparencies intended for use with other Canon BJ printers (e.g., CF-101), laser beam printers or photocopiers.

Using Transparencies or Back Print Film

• Back Print Film BF-102

This white translucent film is ideal for displays that use backlighting to show a printed image in the same way as slides and stained glass. The original image is reversed horizontally (mirrored) when printed.

Using Transparencies or Back Print Film

Printing on Paper and Other Media 17

Media Types You Can Use with the Printer

• Banner Paper

This banner paper allows you to print on up to six connected sheets of A4 or Letter size paper to create party or advertising banners.

Using Banner Paper

• T-Shirt Transfer TR-201

This is a media for creating iron-on prints for T-shirts. You can make an original T-shirt simply by printing your favourite photograph or illustration onto this media. The original image is reversed horizontally (mirrored) when printed.

Using T-Shirt Transfers

Printing on Paper and Other Media 18

Media Types You Cannot Use with the Printer

To avoid poor print quality and possible damage to the printer, never use the types of media listed below.

• Folded paper

• Curled paper

• Creased or crumpled paper

• Damp or wet paper

• Excessively thin media (weight less than 64g/m

2

)

• Excessively thick media (more than 0.6 mm thick)

• Continuous feed paper (tractor feed)

• Punched paper (loose-leaf folder inserts, etc.)

• Reply-paid postcards (i.e., double postal card)

• Postcards with a photograph printed on the reverse side

• Postcards with a photograph or sticker pasted on

• Envelopes with overlapping flaps

• Envelopes with pressure seals

• Envelopes with embossed or treated surfaces

Printing on Paper and Other Media 19

Loading Paper and Other Media

Landscape and Portrait

There are two methods of orientation you can use to load the printer, depending on the type of media you intend to load.

• When the short edge of the paper is fed into the auto sheet feeder, this is called Portrait orientation.

• When the long edge of the paper is fed into auto sheet feeder, this is called Landscape orientation.

Paper

A5

B5

A4

Letter

Legal

Envelope (European DL)

Envelope (US Com. #10)

Glossy Photo Cards

Portrait (vertical)

Yes

No

No

Yes

Yes

Yes

Yes

Yes

Landscape (horizontal)

No

Yes

Yes

No

No

No

No

No

Printing on Paper and Other Media 20

Loading Paper and Other Media

Print Side

The following media must be printed on the correct side.

• Envelope Must be printed on the address side.

• High resolution paper Must be printed on the whiter side.

• Back print film

• Glossy photo paper

Must be printed on the matte side.

Must be printed on the whiter (glossy) side.

• High gloss photo film Must be loaded and printed with the glossy side facing up and the cut corner aligned against the

• Glossy photo card

• T-shirt transfers right of the auto sheet feeder.

Must be printed on the whiter (glossy) side.

Must be loaded and printed with green lines facing down and the cut corner aligned against the right of the auto sheet feeder.

Printing on Paper and Other Media 21

Loading Paper and Other Media

Number of sheets that can be loaded

The type of paper feed and the number of sheets that can be loaded vary according to the type of media. Make sure that the paper stack is not higher than the load limit mark on the auto sheet feeder and set the paper thickness lever Up or Down as listed below.

Media type Max. capacity

Plain paper

Envelope

Approximately 100 sheets (64 g/m

2

)

Approximately 10 pieces (European DL or

US Com. #10)

High Resolution Paper Approximately 80 sheets

Glossy Photo Paper Approximately 10 sheets

High Gloss Photo Film 1

Glossy Photo Card 1

Transparencies

Back Print Film

Banner Paper

T-shirt Transfers

Approximately 30 sheets

Approximately 10 sheets

1 sheet (2 to 6 sheets in length)

1 sheet

Paper

Thickness lever

Up

Down

Up

Up

Up

Up

Up

Up

Down

Down

Printing on Paper and Other Media 22

Printing Area

To ensure the best print quality, the printer allows a margin along each edge of the media.

(The printing area varies according to the media size.)

Note that the term "printing area" represents both the recommended area for the optimum print quality and the entire area where the printer can technically print.

The following key is provided to show you how these areas are shown in the illustrations that follow.

Printing area (dark blue): Canon recommends that you print within this area. ( )

Printable area (light blue): The area where it is possible to print.

However, printing in this area can adversely affect the print quality or the paper feed precision. ( )

A5, B5, A4

Letter, Legal

Glossy Photo Cards

Envelope

Banner Paper

Printing on Paper and Other Media 23

A5, B5, A4

Printable Area (width x

height) Size (mm)

A5

B5

A4

141.2mm

175.2mm

203.2mm x x x

202.0mm

249.0mm

289.0mm

3.0mm

32.0mm

Printing Area

Note

5.0mm

26.0mm

3.4mm

3.4mm

Recommended printing area

Printable area where it is possible to print.*

*: Printing in this area can adversely affect the print quality or the paper

feed precision.

Printing on Paper and Other Media 24

Printing Area

Letter, Legal

Printable Area (width x

height) Size (mm)

Letter 203.2mm x

271.4mm

Legal 203.2mm x

347.6mm

3.0mm

32.0mm

Note

5.0mm

26.0mm

6.4mm

6.3mm

Recommended printing area

Printable area where it is possible to print.*

* Printing in this area could adversely affect the print quality or the paper feed precision.

Printing on Paper and Other Media 25

Printing Area

Glossy Photo Cards

Printable Area (width x

height) Size (mm)

Glossy Photo Cards 109.4mm x

159.9mm

32.0mm

26.0mm

5.1mm

4.1mm

Recommended printing area

(Printable and recomended printing areas are identical.)

Printing on Paper and Other Media 26

Envelope

Printable Area (width x

height) Size (mm)

European DL 203.2mm x

102.0mm

US Com. #10 203.2mm x 96.7mm

3.0mm

A

6.4mm

DL

B

A

7.0mm

B

10.4mm

Com #10 7.0mm

31.7mm

Recommended printing area

(Printable and recommended printing areas are identical.)

Printing Area

Printing on Paper and Other Media 27

Printing Area

Banner Paper

Printable Area (width x

height) Size (mm)

Banner Paper 203.2mm x

1779.0mm (A4)

203.2mm x

1673.4mm (Letter)

32.0mm

3.0mm

3.4mm

**

3.4mm

Note

Min. 2 sheets

Max. 6 sheets

Recommended printing area

Printable area where it is possible to print.*

* Printing in this area could adversely affect the print quality or the paper feed precision.

** 9.3mm for Letter size

Printing on Paper and Other Media 28

Using Plain Paper or High Resolution Paper

1

Make sure that the printer is switched on and the paper thickness lever

is set to the Up position. Raise the paper rest

.

Printing on Paper and Other Media 29

Using Plain Paper or High Resolution Paper

2

Fan the stack to remove static cling and align the edges of the stack by tapping them on a flat surface. Loading the paper without first fanning and aligning the edges could cause paper jams.

Important

To avoid touching the print surface, always handle media by the edges.

Unclean or scratched print surfaces can adversely affect print quality.

Printing on Paper and Other Media 30

Important

Using Plain Paper or High Resolution Paper

3

Load the stack of paper.

Align the stack with the right side of the auto sheet feeder and insert it into the auto sheet feeder.

• Plain paper You can print on either side.

• High Resolution Paper Load the paper with the whiter side facing up.

Slide the paper guide to the left side of the stack until it is snug.

Make sure that the top of the stack is not higher than the load limit mark.

Maximum load capacity is as follows.

• Plain paper Approximately 100 sheets (64g/m

2

)

• High Resolution Paper Approximately 80 sheets

Load limit mark

Printing on Paper and Other Media 31

Using Plain Paper or High Resolution Paper

Windows

4

Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Plain Paper or High Resolution Paper in the Media Type box.

Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.

Macintosh

4

Select the most appropriate icon that indicates the print mode in the

Printer Properties dialogue box. Specify the media type (Plain Paper for plain paper, or High Resolution Paper for High Resolution Paper), and the

BJ Cartridge you are using.

Printing on Paper and Other Media 32

Note

Using Plain Paper or High Resolution Paper

5

Start the print job.

6

Check the printed sheets as they are ejected from the printer.

As soon as about 20 sheets have stacked on the paper output tray, remove them. If the printed sheets are excessively curled after they are ejected from the printer, remove each sheet immediately to prevent curled sheets from blocking other sheets ejected from the printer.

• Store unused paper and other media flat in the original package in a dry, cool location away from direct sunlight, high temperature and high humidity.

• The package of High Resolution Paper HR-101 includes the cleaning sheet. You can use the cleaning sheet to clean the feed rollers of the printer.

Printing on Paper and Other Media 33

Using Envelopes

1

Make sure that the printer is switched on and the paper thickness lever is set to the Down position.

Paper thickness lever

Important

• To avoid poor print results, do not attempt to print on envelopes with embossed or treated surfaces.

• To avoid misfeeds and jams, do not use envelopes with overlapping flaps or pressure seals.

Printing on Paper and Other Media 34

Using Envelopes

2

Prepare the envelopes.

Press down firmly on the corners and edges of the envelopes to flatten the envelopes and expel all air.

If the envelopes are still warped, hold the edges of the envelopes diagonally and bend gently. Make sure that the flaps are straight.

To ensure that the envelopes feed correctly, use a pen or similar object to flatten the flaps.

Important

• Failure to flatten the envelopes before loading could cause jams.

• Warping and air pockets in the envelopes should not exceed 5mm (3/16").

Printing on Paper and Other Media 35

Using Envelopes

3

Load the envelopes as follows.

Load top edges of the address sides (flap sides down) into the auto sheet feeder

and align the stack with the right side of the auto sheet feeder.

Slide the paper guide

to the left side of the stack until it is sung.

Print side (address side)

Important

The maximum number of envelopes you can load is 10 pieces.

Printing on Paper and Other Media 36

Using Envelopes

Windows

4

Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Envelope in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.

Macintosh

4

Select the most appropriate icon that indicates the print mode in the

Printer Properties dialogue box. Specify the media type (Envelope), and the BJ Cartridge you are using.

Printing on Paper and Other Media 37

Using Envelopes

Windows

5

Click the Page Layout tab, then select "DL Env. 220.0 x 110.0 mm" or "#10

Env. 241.3 x 104.6 mm" in the Page Size.

Normally you can set the envelope size with the application program. However, if the setting on the Page Layout tab does not match the setting in the application program, change the setting here.

Macintosh

5

Select "DL Env. 220.0 x 110mm" or "#10 Env. 9.50 x 4.12 in" for the envelope size.

Normally you can set the envelope size with the application program.

Start the print job.

6

Remove each printed envelope as it is ejected from the printer.

Printing on Paper and Other Media 38

Using Transparencies or Back Print Film

1

Make sure that the printer is switched on and the paper thickness lever

is set to the Up position. Raise the paper rest

.

Printing on Paper and Other Media 39

Using Transparencies or Back Print Film

2

Fan the transparencies to remove static cling and tap the edges against a flat surface to align them neatly. Fanning and aligning the sheets prevents misfeeds and paper jams.

Important

• To avoid touching the print surface, always handle the sheets by the edges. Unclean or scratched print surfaces can adversely affect print quality.

• Do not remove transparencies from the package until you are ready to load them in the auto sheet feeder, especially in humid conditions.

• The matte side of the back print film is the print side which should be loaded face up.

Printing on Paper and Other Media 40

Using Transparencies or Back Print Film

3

Load the transparencies.

With the print side (matte side for back print film) facing up, place, one sheet of A4 or Letter size paper under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder.

Slide the paper guide to the left side of the stack until it is snug. (You can print on either side of transparencies, but using a slightly curled surface as the print side is recommended. On the other hand, you must print on the matte side of the back print film.)

Print side

Plain paper

Print side

Note

• You can load up to 30 transparencies or 10 sheets of back print film in the auto sheet feeder.

• When the auto sheet feeder feeds two or more transparencies at a time, lower the paper rest as shown.

Printing on Paper and Other Media 41

Using Transparencies or Back Print Film

Windows

4

Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Transparency or Back Print Film in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.

Macintosh

4

Select the most appropriate icon that indicates the print mode in the

Printer Properties dialogue box. Specify the media type (Transparency or

Back Print Film), and the BJ Cartridge you are using.

5

Start the print job.

6

Remove each printed transparency as it is ejected from the printer.

Do not touch the printed side until the ink is completely dry. About 15 minutes is required for drying.

Note

• An image is reversed when printed on back print film in order to display correctly when lit with a backlight.

• After drying cover each transparency with one sheet of plain paper

(uncoated) to prevent sticking and abrasion. Cover each transparency as well if you are storing them in plastic pockets to prevent the transparencies from sticking to the plastic.

• Store unused transparencies or back print films in the original package in a

dry, cool location away from direct sunlight, high temperature and high humidity.

Printing on Paper and Other Media 42

Using Glossy Photo Paper

1

Make sure that the printer is switched on and the paper thickness lever

is set to the Up position. Raise the paper rest

.

Printing on Paper and Other Media 43

Using Glossy Photo Paper

2

Fan the glossy photo paper to remove static cling and tap the edges against a flat surface to align them neatly. Fanning and aligning the sheets prevents misfeeds and paper jams.

If the film is curled, bend it slightly in the opposite direction of the curl to straighten it.

Important

To avoid touching the print surface, always handle the sheets by the edges.

Unclean or scratched print surfaces can adversely affect print quality.

Printing on Paper and Other Media 44

Using Glossy Photo Paper

3

Load the glossy photo paper as follows.

With the print side (glossy side) facing up, place the Loading Support

Sheet B provided with the package under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder.

(For details, refer to the instructions provided with the package.)

Slide the paper guide to the left side of the stack until it is snug.

Print side

(glossy side) up Loading support sheet B

Note

• You can load up to 10 sheets in the auto sheet feeder.

• Do not use Support Sheet A provided with the package.

Printing on Paper and Other Media 45

Using Glossy Photo Paper

Windows

4

Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Glossy

Photo Paper in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.

Macintosh

4

Select the most appropriate icon that indicates the print mode in the

Printer Properties dialogue box. Specify the media type (Glossy Photo

Paper), and the BJ Cartridge you are using.

5

Start the print job.

6

Remove each printed sheet as it is ejected from the printer.

Do not touch the printed side until the ink is completely dry. About 2 minutes is required for drying.

Note

Store unused film in the original package in a dry, cool location away from direct sunlight, high temperature, and high humidity.

Printing on Paper and Other Media 46

Using High Gloss Photo Film

1

Make sure that the printer is switched on and the paper thickness lever

is set to the Up position. Raise the paper rest

.

Printing on Paper and Other Media 47

Using High Gloss Photo Film

2

Load one sheet of high gloss photo film.

Remove one sheet from the package and hold the glossy side up with the cut corner up and on the right. Align the right edge with the right side of the auto sheet feeder and insert the sheet into the auto sheet feeder.

Slide the paper guide to the left side of the sheet until it is snug. If the sheet is curled, bend it slightly against the curl to straighten it.

Print side (glossy side) up with the cut corner up and on the right

Cut corner

Important

Always handle the sheet by the edges. An unclean or scratched print surface can adversely affect print quality.

Printing on Paper and Other Media 48

Using High Gloss Photo Film

Windows

3

Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select High Gloss

Photo Film in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.

Macintosh

3

Select the most appropriate icon that indicates the print mode in the Printer

Properties dialogue box. Specify the media type (High Gloss Photo Film), and the BJ Cartridge you are using.

4

Start the print job.

5

Remove each printed sheet as it is ejected from the printer.

Note

Do not touch the printed side until the ink is completely dry. About 10 minutes is required for drying.

Store unused film in the original package in a dry, cool location away from direct sunlight, high temperature, and high humidity. After storing the unused film in the package, place it on a stable, horizontal surface so that the film is not curled or creased in the package.

Printing on Paper and Other Media 49

Using Glossy Photo Cards

1

Make sure that the printer is switched on and the paper thickness lever

is set to the Up position. Raise the paper rest

.

Printing on Paper and Other Media 50

Using Glossy Photo Cards

2

Load the glossy photo cards.

With the print side (glossy side) facing up, place the Loading Support

Sheet B provided with the package under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder.

(For details, refer to the instructions provided with the Glossy Photo

Cards package.)

Slide the paper guide to the left side of the stack until it is snug.

Important

• Do not remove the borders from the photo card before printing.

• To avoid touching the print side (glossy side), always handle the sheet by the edges.

Unclean or scratched print surfaces can adversely affect print quality.

Loading Support Sheet B

Glossy side

Printing on Paper and Other Media 51

Using Glossy Photo Cards

Windows

3

Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Glossy

Photo Cards in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.

4

Click the Page Layout tab and make sure that the Page Size setting is

"Canon 101.6 x152.4mm (4 x 6 in)".

Macintosh

3

Select the most appropriate icon that indicates the print mode in the

Printer Properties dialogue box. Specify the media type (Glossy Photo

Cards), and the BJ Cartridge you are using.

4

In the Page Setup dialogue select "Canon 4 x 6 in (101.6 x152.4mm)" for the Paper Size.

Normally you can set the paper size with the application program. However, if the paper size setting does not match the setting in the application program, or if your application program does not provide a size selection for

Glossy Photo Cards, do the setting here.

Printing on Paper and Other Media 52

Note

Using Glossy Photo Cards

5

Start the print job.

6

Remove each printed card as it is ejected from the printer.

Do not touch the printed side until the ink is completely dry. About 2 minutes is required for drying.

7

Tear away the strips of the glossy photo card. For more details, see the instructions provided with the Glossy Photo Cards package.

Store unused glossy photo cards in the original package in a dry, cool location away from direct sunlight, high temperature, and high humidity.

Printing on Paper and Other Media 53

Using Banner Paper

1

Make sure that the printer is switched on and the paper thickness lever is set to the Down position. Lower the paper rest.

2

Before you tear off the sheets, make sure that you take one more sheet than you need for printing. (For example, if you wish to print three sheets, tear off a length of four sheets, one more than you need for printing.)

Note

You can print on up to six sheets. If you want to print a banner of maximum length (six sheets), tear off a length of seven sheets, one more than you need for printing.

Printing on Paper and Other Media 54

Using Banner Paper

3

Load the banner paper.

Align the right side of the first sheet with the right side of the auto sheet feeder and insert it into the auto sheet feeder until it stops.

Slide the paper guide to the right until it is snug against the side of the sheet.

Print side up

Note

• You can print on either side of banner paper.

• Neatly fold the unprinted paper behind the printer and do not allow it to hang over the edge of the table

Printing on Paper and Other Media 55

Using Banner Paper

4

Gently fold over the perforations between the first and second sheet.

Printing on Paper and Other Media 56

Using Banner Paper

5

Provide ample space in front of the printer so each sheet is supported as it comes out of the printer and allowed to hang over the edge of the table as shown.

Important

A dense print will require more time to dry. Be careful that wet ink does not stain the desk or the floor.

Printing on Paper and Other Media 57

Using Banner Paper

Windows

6

Open the Printer Properties dialogue box, then click the Page Layout tab.

Check the radio button for Banner Printing in the Printing Type. When a confirmation message appears, click the OK button. If you need detailed information on banner printing, click the Help button.

Macintosh

6

Check the radio button for Banner Printing in the Page Setup dialogue box.

When a confirmation message appears, click the OK button. If you need detailed information on banner printing, click the Help button.

Printing on Paper and Other Media 58

Using Banner Paper

Windows

7

Select the most appropriate icon in the Choose Print Mode box under the

Main tab. Select Plain Paper in the Media Type box. Make sure that the BJ

Cartridge Type setting matches the BJ Cartridge you are using.

Macintosh

7

Select the most appropriate icon that indicates the print mode in the

Printer Properties dialogue box. Specify the media type (Plain Paper), and the BJ Cartridge you are using.

Note

When using a Macintosh computers with USB interface, select Banner

Printing before creating a document using an application program.

Printing on Paper and Other Media 59

Using T-Shirt Transfers

1

Make sure that the printer is switched on and the paper thickness lever is set to the Down position. Raise the paper rest.

2

Load the transfer sheet.

Remove one transfer sheet from the package and hold it with the green lines down and the print side up. Align the right side of the transfer sheet with the right side of the auto sheet feeder and insert it into the auto sheet feeder.

Slide the paper guide to the right until it is snug.

If the sheet is curled, bend it slightly against the curl to straighten it.

Green lines facing down

Printing on Paper and Other Media 60

Using T-Shirt Transfers

Windows

3

Open the Printer Properties dialogue box and select the most appropriate icon in the Choose Print Mode box under the Main tab. Select T-Shirt

Transfer in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.

Macintosh

3

Select the most appropriate icon that indicates the print mode in the

Printer Properties dialogue box. Specify the media type (T-Shirt Transfer), and the BJ Cartridge you are using.

Note

4

Start the print job.

5

Remove each transfer sheet as it is ejected from the printer.

Follow the instructions provided with the T-Shirt Transfers package to complete transfer of the image to the T-shirt.

• The image is printed reversed horizontally (mirrored) so it will appear as the original image after it is transferred to the T-shirt.

• Store unused transfer sheets flat in the original package in a dry, cool location away from direct sunlight, high temperature and high humidity.

Printing on Paper and Other Media 61

Using the BJ Cartridges

BJ Cartridges You Can Use with the Printer

Notes on Handling BJ Cartridges

Using the BJ Cartridges 62

BJ Cartridges You Can Use with the Printer

Three types of BJ Cartridge (Color BJ Cartridge, Photo BJ Cartridge, and Black BJ Cartridge) can be used with this printer. Use whichever cartridge is appropriate for the work you are doing.

• Color BJ Cartridge BC-33e

This BJ Cartridge includes pigment black ink and inks in the usual three colours (Cyan, Magenta, and Yellow). This is best for printing general colour documents and graphics.

The Color BJ Cartridge BC-33 is composed of the print head and four replaceable ink tanks.

When a colour runs out, only that colour’s ink tank needs to be replaced.

Black:

Cyan:

Ink Tank BCI-3eBK

Ink Tank BCI-3eC

Magenta: Ink Tank BCI-3eM

Yellow: Ink Tank BCI-3eY

Replacing Ink Tanks

Using the BJ Cartridges 63

BJ Cartridges You Can Use with the Printer

• Color BJ Cartridge BC-34e Photo

This BJ Cartridge includes four colors, that is Photo Cyan, Photo

Magenta, which are slightly lighter than ordinary Cyan and Magenta, normal Yellow, and dye black. This is best for realistically producing natural images such as photographs.

The Color BJ Cartridge BC-34 Photo is composed of the print head and four replaceable ink tanks.

When a colour runs out, only that colour’s ink tank needs to be replaced.

Photo Black:

Photo Cyan:

Ink Tank BCI-3ePBK Photo

Ink Tank BCI-3ePC Photo

Photo Magenta: Ink Tank BCI-3ePM Photo

Yellow: Ink Tank BCI-3eY

Replacing Ink Tanks

Using the BJ Cartridges 64

BJ Cartridges You Can Use with the Printer

• Black BJ Cartridge BC-30e

This BJ Cartridge contains pigment black ink which takes longer to dry than general dye ink, but produces extremely sharp, water-resistant text and graphics. This is intended for printing monochrome documents.

The Black BJ Cartridge BC-30e is composed of two distinct parts, the print head and one replaceable ink tank, the Ink Tank BCI-3eBK.

When this BJ Cartridge runs out of black ink, only the ink tank needs to be replaced.

Replacing Ink Tanks

Using the BJ Cartridges 65

Notes on Handling BJ Cartridges

All BJ Cartridges contain replaceable ink tanks. Ink tanks and BJ Cartridges are consumable items. After an ink tank runs out of ink, or after a print head wears out, it should be replaced.

When you purchase extra ink tanks...

• Check the name of the ink tank(s) to ensure that you get the correct ink tank(s) for your BJ Cartridges before purchase. In order to print correctly, you must have the correct ink tanks installed for each BJ Cartridge.

• When you purchase a Canon Photo BJ Cartridge, make sure that you specify the Color BJ Cartridge BC-34e Photo. Other Photo BJ Cartridges cannot be used with this printer.

Using the BJ Cartridges 66

Notes on Handling BJ Cartridges

Handling the BJ Cartridges...

Caution

• To avoid personal injury or damage to the print heads, never touch the print heads of a BJ Cartridge. The print heads become very hot during printing and can cause a minor burn. Touching a print head could damage it and make further printing impossible.

• To avoid ink spills and stains on your clothing or the surrounding area, do not drop or shake BJ Cartridges or ink tanks.

Using the BJ Cartridges 67

Notes on Handling BJ Cartridges

Storing the unused BJ Cartridges...

After you replace the BJ Cartridge with another one, always store the unused BJ Cartridge in a BJ Cartridge container. If the BJ Cartridge is not properly stored in the container, the ink will dry out and the BJ Cartridge can no longer be used. Also, after removing the seal on the ink tank, always insert it into a BJ Cartridge to prevent the ink tank from drying out.

Caution

Always store BJ Cartridges and ink tanks out of the reach of small children.

If any ink enters the eye or is accidentally ingested, seek medical assistance immediately.

Using the BJ Cartridges 68

Notes on Handling BJ Cartridges

Important

• Do not attempt to reattach the protective cap and protective tape after removing them. Observe all local regulations regarding the location and method of disposing of these items.

• Do not leave an empty ink tank in a BJ Cartridge. Remove it immediately after ink runs out.

• If a used ink tank which is still usable must be removed for some reason, keep the ink tank installed in the BJ Cartridge. Otherwise the ink will dry out and print jobs may not be performed properly after the ink tank is installed again.

Replacing Ink Tanks

Using the BJ Cartridges 69

Printing Photographs

Tips on Printing Photographic Images

Printing Photographic Images

About Photo Optimizer

Printing Photographs 70

Tips on Printing Photographic Images

To produce the best possible print quality for printing photographic images from a digital camera or scanner, or photographic images downloaded from a home page on the Internet, observe the following three points:

• Use the Photo BJ Cartridge.

• Use special media designed for reproducing photographs.

• Use the correct print settings in the printer driver.

Printing Photographs 71

Printing Photographic Images

1

Make sure that the printer is switched on. Make sure that the Photo BJ

Cartridge is installed in the cartridge holder.

2

Load special print media in the auto sheet feeder of the printer.

Excellent prints of photographs can be obtained with plain paper, but for superior colour reproduction, use of one of the following special media is recommended.

• High Resolution Paper HR-101

• Glossy Photo Paper GP-301

• High Gloss Photo Film HG-201

• Glossy Photo Cards FM-101

For more details on how to load special media, see the "Loading Paper and

Other Media" section.

Loading Paper and Other Media

Printing Photographs 72

Printing Photographic Images

Windows

3

Open the Printer Properties dialogue box and select SuperPhoto in the

Choose Print Mode box under the Main tab.

When SuperPhoto is selected, the BJ Cartridge setting automatically changes to Photo so you can use the four different types of inks provided by the Photo BJ Cartridge.

4

Click the OK button to close the Printer Properties dialogue box.

5

Start the print job.

Macintosh

Note

3

From the File menu select Print.

4

In the print dialogue select the Photo icon under Print Mode.

5

For the BJ Cartridge setting select Photo and click the Print button.

For optimum reproduction of all the colour tones, make sure that the Media

Type setting is correct for the media you have loaded in the printer.

Printing Photographs 73

About Photo Optimizer

The Photo Optimizer adjusts a photographic image created with a digital camera device when it is printed out. Use the Photo Optimizer to compensate for unsatisfactory colour balance and over- or under-exposure before printing.

Windows

1

Open the Printer Properties dialogue box and click the Main tab.

2

Click the Advanced button.

3

Select Photo Optimizer in the Quality tab.

4

Check the Whole Page checkbox, if necessary.

Enabled: When the Whole Page setting is enabled, the Photo Optimizer adjusts multiple photographic images appearing on the same page separately. Use this setting when any trimmed or rotated images are on the page.

Disabled: When the Whole Page setting is disabled, the Photo Optimizer adjusts multiple graphic images appearing on the same page as a whole.

Printing Photographs 74

About Photo Optimizer

Macintosh

1

Select Photo Optimiser on the Quality panel. The Photo Optimiser feature works on the image that is edited using the edit menu such as "Cut" and

"Rotate" in a graphics application program.

Disabled

Enabled

Printing Photographs 75

Using the Scanner

Scanner Driver Basics

Before Using the Scanner

Installing the IS Scan Software

About the Scanning Area

Launching IS Scan

Performing White Level Calibration

Scanning an Image

Saving an Image

Using the Scanner 76

Scanner Driver Basics

Installing the Color Image Scanner Cartridge IS-32 in the printer makes it possible to scan and save images such as your favourite photographs and greeting cards. The Color Image

Scanner Cartridge IS-32 operates in combination with the special IS Scan Software, the IS

Scan scanner driver and IS Scan Plus utility program. These two programs provide many features that allow you to perform simple colour adjustments to improve the quality of the original image or enhance the image for artistic effect.

Windows

Macintosh

Note

• If you are using a TWAIN*-compatible graphics application program, you need the IS Scan scanner driver. You can run IS Scan from within a

TWAIN-compatible graphics application program. After scanning the image, transfer the image data to the application program to edit, enhance and save images.

• If you are not using a TWAIN-compatible graphics application program, use the IS Scan Plus utility for Windows. IS Scan Plus allows you to scan, edit, enhance and save images.

You need the IS Scan scanner driver. IS Scan allows you to scan, edit, enhance and save images. You can run IS Scan directly as a stand-alone application program, or you can run it from within a TWAIN-compatible graphics application program.

* TWAIN is the name of the group that defined the standards for passing data from digital devices like scanners to software applications running on 32-bit platforms.

Using the Scanner 77

Before Using the Scanner

Check the following items before using the scanner.

Important

The scanner cartridge is composed of precision components. Do not touch the electrical contacts and optical components, such as lenses, to avoid poor scanning results, poor contact and static electricity.

Color Image Scanner Cartridge IS-32

Optical components

Electrical contacts

Install this scanner cartridge to use the printer as a scanner.

Using the Scanner 78

Before Using the Scanner

White calibration sheet

Used for maintaining the correct colour balance of scanned images.

Important

• Do not leave the white calibration sheet in locations that are exposed to direct sunlight or that are subject to high temperatures or humidity.

• Do not bend or fold the white calibration sheet.

• When cleaning the white calibration sheet, use a soft cloth dipped in a weak, neutral detergent solution, and then wipe the wet surface off with a dry, soft cloth.

Performing White Level Calibration

Using the Scanner 79

Before Using the Scanner

Scanning holder

Used for holding the original that you wish to scan or the white calibration sheet. If you wish to scan images larger than the A5, scanning holders for other paper sizes may be optionally available depending on the country of purchase.

Important

• To prevent paper jams, always insert the image you wish to scan into the scanning holder before scanning.

• Do not spread the overlay of the scanning holder excessively when the image is inserted.

• Do not leave the scanning holder in locations that are exposed to direct sunlight or subject to high temperatures or humidity.

Using the Scanner 80

Before Using the Scanner

BJ Cartridge container

Used for storing the Color Image Scanner Cartridge IS-32 or another BJ

Cartridge when not in use. The BJ Cartridge container comes with the printer. If you need additional containers, the BJ Cartridge container may be optionally available depending on the country of purchase.

Using the Scanner 81

Installing the IS Scan Software

Before using the printer as a scanner, you must install the IS Scan Software.

Note

• Before installing the IS Scan Software, quit any application programs that are running.

• If another IS Scan Software is installed in the system, uninstall the old version of the IS Scan Software and then install the new version.

Windows

1

Load the Setup Software & Reference Guide CD-ROM into the CD-ROM drive, and make sure that the printer is switched on.

The CD-ROM starts automatically and a menu screen is displayed. If the

CD-ROM does not start automatically, click the My Computer icon on the

Windows desktop and then double-click the CD-ROM icon.

2

Click Install Software at the menu screen.

3

Click the OK button in the Select Printer dialog box.

Using the Scanner 82

Installing the IS Scan Software

4

Make sure that the IS Scan Software button is red.

Click IS Scan Software (if the button is not red), click the Start button.

Check that this button is lit red.

Note

If you want to know more about handling the scanner, click the Readme button.

5

Select the desired item, then click the Next button.

• Install TWAIN driver only

Select this item if you are using a TWAIN-compatible application program for processing image data. This installs the IS Scan scanner driver only.

• Normal installation

Select this item if you are not using a TWAIN-compatible application program for processing image data. This installs the IS Scan scanner driver and IS Scan Plus utility program.

Using the Scanner 83

Installing the IS Scan Software

For the rest of the installation procedure, follow the instructions on the screen.

Macintosh

1

Load the Setup Software & Reference Guide CD-ROM into the CD-ROM drive.

2

Double-click the CD-ROM icon.

3

Double-click the IS Scan folder.

4

Double-click the folder of your language.

Using the Scanner 84

Installing the IS Scan Software

5

Double-click Installer.

6

Click Agree in the Software Licence Agreement screen.

7

Click Install, and then follow the instructions on the screen.

Using the Scanner 85

About the Scanning Area

The size of the scanning area may vary depending on the scanning and display resolution.

Note

Paper size

A6 (105 x 148mm)

A5 (148 x 210mm)

A4 (210 x 297mm)

B5 (182 x 257mm)

Letter (215.9 x 279.4mm)

Scanning area

98 x 138mm

141 x 200mm

203 x 287mm

175 x 247mm

208x 269mm

• Always position the original on the scanning holder 3.4mm from the left margin and 6.0mm from the top margin.

• Scanning results may be blurred or distorted within the area of 32mm away from the top margin of the scanning holder. Images cannot be scanned within the area of 26mm away from the bottom margin.

3.4mm

Scanning area (width)

6mm

Scanning holder

Defining point

Using the Scanner 86

Launching IS Scan

If you have a TWAIN-compatible graphics application program, you can use the scanner function in combination with IS Scan. Otherwise, you can use IS Scan Plus for Windows and IS Scan directly as a stand-alone application program for Macintosh.

Using IS Scan Plus for Windows

1

Select Programs from the Start menu.

2

Point to IS Scan Plus, then select IS Scan Plus.

3

Select Capture Image from the Main menu screen.

Using IS Scan directly as a stand-alone application program for Macintosh

1

Double-click IS Scan in the folder you specified during the installation procedure.

Using the Scanner 87

Launching IS Scan

Using IS Scan from within a TWAIN-compatible graphics application program

Note

• Some TWAIN-compatible graphics application programs do not display the Main dialogue box of IS Scan but display a diffrenent screen. If you are using this type of application program, read the documentation of the application program carefully and perform prescanning or normal scanning.

• After launching IS Scan from within a TWAIN-compatible application program, do not close the application program. If you do, the system may not be able to respond.

Note

1

Start up the TWAIN-compatible graphics application program.

If multiple TWAIN-compatible device drivers are installed in your system, go to Step 2. If not, go to Step 3.

Depending on the application program you may use, you may need to proceed with step 2 even though a single TWAIN-compatible graphics application program is installed in the system. For details, refer to the documentation of your application program.

2

Select the device you use. This displays a dialogue box to select the device driver. (Normally the "Acquire" or "TWAIN" command is selected from the

File menu. The dialogue box to select the device driver varies according to the application program.)

Using the Scanner 88

Launching IS Scan

Windows

Select Canon IS Scan2, then click the OK or Select button to enable the settings.

Macintosh

Select Canon IS Scan DS, then click the OK or Select button to enable the settings.

Using the Scanner 89

Performing White Level Calibration

The white calibration sheet provided with the scanner cartridge is used for maintaining the correct colour balance of scanned images. White level calibration is required when the scanner cartridge is used for the first time.

Place the white calibration sheet in the scanning holder, and load it in the auto sheet feeder of the printer.

Scanning holder

White calibration sheet

Important

To prevent possible damage to the printer, white level calibration sheet or scanning holder, always insert the scanning holder into the auto sheet feeder with its top edge (seamed side) facing down.

Using the Scanner 90

Performing White Level Calibration

Windows

Windows

2

Perform white level calibration.

Macintosh

• When using IS Scan Plus

Select Capture Image from the Main menu screen. Click the Custom button in the Scanning Mode box, and then select White Level from in the Custom dialogue box.

• When using IS Scan directly as a stand-alone application program

Select Settings from the Main menu screen, then select White Level in the dialogue box.

• When using IS Scan from within a TWAIN-compatible graphics application program

Select White Level from the Option menu.

Macintosh

Note

Windows

Select Settings from the Main menu screen, then select White Level in the dialogue box.

When the printer is connected with both the parallel interface and USB interface, the Select connecting cable dialog box is displayed. Select the desired port and click the OK button.

Using the Scanner 91

Note

Performing White Level Calibration

3

When a message appears and prompts you to load the white calibration sheet, click the OK button.

The sheet is scanned and ejected from the paper output tray.

When the system needs to update the white level calibration data, a message appears and prompts you to load the white calibration sheet. Click the OK button and perform white level calibration.

Using the Scanner 92

Scanning an Image

This section describes the basic operation procedures to install the Scanner Cartridge and to scan the image.

Warning

• Scanning and printing certain documents, such as bank notes (bank bills) and government bonds, may be considered "criminal" offences with considerable penalties.

• You may be required by law to obtain authorization from the person who has the copyright or other legal right to the documents being scanned.

1

Remove the BJ Cartridge installed in the cartridge holder and then install the Color Image Scanner Cartridge IS-32.

(1) Open the front cover of the printer. Remove the BJ Cartridge installed in the cartridge holder.

(2) Store the removed BJ Cartridge in the BJ Cartridge container.

(3) Install the Color Image Scanner Cartridge IS-32.

(4) Make sure that the paper thickness lever is set to the Up position.

(5) Close the front cover.

Using the Scanner 93

Note

Scanning an Image

Make sure that the paper thickness lever is set to the Up position. If you scan the image with the paper thickness lever set in the Down position, scanning results may be unsatisfactory.

2

Launch the IS Scan Software.

Launching IS Scan

3

Perform white level calibration.

Performing White Level Calibration

Using the Scanner 94

Scanning an Image

4

Load the image you wish to scan in the auto sheet feeder of the printer.

Place the image in the scanning holder.

Insert the scanning holder in the auto sheet feeder of the printer.

Important

• The maximum thickness of the original must be within 0.45mm, including the scanning holder. (The scanning holder is 0.2mm thick so the image you wish to scan must be up to 0.25mm thick.)

• To prevent possible damage to the printer or Scanner Cartridge, do not scan the image with paper clips or staples attached.

• To prevent possible damage to the scanning holder, always insert the scanning holder into the auto sheet feeder with its top, seamed edge down.

Using the Scanner 95

Scanning an Image

Windows

5

Perform prescanning.

(1) Select the most appropriate mode in the Scanning Mode box.

Then select the most appropriate size in Paper Size.

Click the Prescan button.

Macintosh

(1) Select the most appropriate mode in Scanning Mode.

Select the appropriate size in Paper Size.

Check the Prescan checkbox and click the OK button.

Using the Scanner 96

Scanning an Image

(2) After the scanning holder with the original is ejected from the paper output tray, the prescanned image is displayed.

Make sure that the image is properly placed in the scanning area.

6

To scan only a portion of the entire image, drag the mouse to specify the portion. Follow the procedure below.

(1) Point to a corner of the rectangle for the area on the image you want to select.

(2) Drag the mouse to the opposite corner of the rectangle.

(3) Release the mouse button. The specified rectangle appears on the image.

Drag the mouse.

Note

• To change the portion you specified, place the mouse pointer within the portion and drag the mouse to the desired position.

• To cancel the portion you specified, follow the procedure below.

Using the Scanner 97

Windows

Scanning an Image

Right-click the image. The rectangle disappears and you can specify the portion of the image again.

Macintosh

While pressing the Control key, click on the image. The rectangle disappears and you can specify the portion of the image again.

Note

7

Load the original in the auto sheet feeder again.

Make sure the original does not move in the scanning holder.

8

Click Scan in the dialogue box.

After the scanning holder is ejected from the paper output tray, the scanned image is displayed.

• When you are using IS Scan from within a TWAIN-compatible graphics application program, click the Transfer button. IS Scan closes automatically and then the scanned image is displayed in the application program.

• When you scan originals from books and magazines, the scanned image may appear shaded. To solve the problem, use a lower resolution setting and try again.

If you wish to adjust and enhance the scanned image, refer to the on-line

Help or the documentation of the graphics application program.

Using the Scanner 98

Saving an Image

After scanning is completed, save the image for using it in your graphics application program.

When using IS Scan Plus

Windows

1

Click the Save button.

2

When the Save As dialogue box is displayed, enter a file name, drive or folder name and file format type.

3

Click the Save button in the Save As dialogue box.

When using IS Scan directly as a stand-alone application program

Macintosh

1

Click the Save button.

2

Enter a file name, drive or folder name and file format type in the dialogue box.

3

Click the Save button in the dialogue box.

Using the Scanner 99

Saving an Image

Using IS Scan from within a TWAIN-compatible graphics application program

1

Click the Transfer button. The scanned image is displayed in the TWAINcompatible graphics application program.

2

Select the command for saving, and save the image.

For details, refer to the documentation of your application program.

Using the Scanner 100

Routine Maintenance

Prolonging the Service Life of the Printer

BJ Cartridge Maintenance

When to Replace a BJ Cartridge

Printing a Nozzle Check Pattern

Cleaning the Print Head

Replacing Ink Tanks

Replacing the BJ Cartridge

Aligning the Print Head

Cleaning the Printer

Cleaning the Paper Feed Rollers

Transporting the Printer

Routine Maintenance 101

Prolonging the Service Life of the Printer

To ensure a long service life for your printer, clean it frequently and replace consumable items such as the BJ Cartridges when required. Before you move the printer to a new location, pack it in its original box and packing material to prevent damage during shipping.

Guidelines for replacement of consumable items

BJ Cartridge Maintenance

When to Replace a BJ Cartridge

How to maintain the printer

Cleaning the Printer

Cleaning the Paper Feed Rollers

How to move the printer safely

Transporting the Printer

Routine Maintenance 102

BJ Cartridge Maintenance

Over time ink tanks run out and require replacement and eventually the BJ Cartridges also require replacement after the print heads wear out. The following topics regarding BJ Cartridge maintenance describe how to check the status of the BJ Cartridges and correct problems.

Printing a Nozzle Check Pattern

Cleaning the Print Head

Replacing Ink Tanks

Replacing the BJ Cartridge

Aligning the Print Head

Routine Maintenance 103

When to Replace a BJ Cartridge

If the printout appears streaked or blurred, open the front cover of the printer and visually check the level of the ink in all the ink tanks. If remaining ink is low or has run out, replace it.

Replacing Ink Tanks

Note

If an ink tank runs out of ink, the POWER lamp may flash orange four times and the BJ Status Monitor for Windows starts up to display a message to warn you that an ink tank has run out of ink.

After you replace the ink tank(s), if there are still signs of poor quality in your printing follow the procedure outlined in the flow chart on the next page.

Routine Maintenance 104

When to Replace a BJ Cartridge

Print a nozzle check pattern.

Nozzle check pattern poor quality?

Execute normal print head cleaning.

Nozzle check pattern poor quality?

Execute deep print head cleaning.

Nozzle check pattern poor quality?

Replace the BJ Cartridge.

Execute print head alignment.

Printing a Nozzle Check Pattern

Cleaning the Print Heads (Normal print head cleaning)

Cleaning the Print Heads (Deep print head cleaning)

Replacing the BJ Cartridge

Aligning the Print Head

Routine Maintenance 105

Printing a Nozzle Check Pattern

The nozzle check pattern confirms whether the inks are being correctly ejected from the print head nozzles and whether the print head on the BJ Cartridge is correctly aligned.

Print the nozzle check pattern when your printouts are streaked or the colour tones are not correct, or after print head cleaning was performed.

Windows

1

Open the Printer Properties dialogue box.

2

Click the Maintenance tab.

3

Click the nozzle check pattern icon.

Macintosh

Note

1

Select Page Setup from the File menu.

2

Click the Utilities button.

3

Select Test Print by clicking the up or down- arrow.

4

Select the Nozzle check pattern icon.

You can print a nozzle check pattern with the print driver or with the

RESUME button on the printer. To print the nozzle check pattern with the button, press and hold down the RESUME button until the POWER lamp flashes twice, and release it.

Routine Maintenance 106

Printing a Nozzle Check Pattern

5

When a confirmation message appears, make sure that paper is loaded in the printer and the printer is switched on.

6

Click the OK button.

7

Look at the check patterns and perform the correction procedure.

Separate patterns are printed to display the status of the BJ Cartridge.

• Color Cartridge BC-33e or

Color Cartridge BC-34e Photo

(1)

• Black Cartridge BC-30e

(1)

(2)

(2)

(1) Nozzle check pattern

(2) Print head alignment check pattern for

BJ Cartridge

(1) Nozzle check pattern

(2) Print head alignment check pattern for

BJ Cartridge

Routine Maintenance 107

Note

Printing a Nozzle Check Pattern

If patterns (1) are broken or missing, print head cleaning is required.

Cleaning the Print Head

If patterns (2) are not overlapped perfectly, print head alignment is required.

Aligning the Print Head

Each pattern indicates the status of the nozzles of the BJ Cartridges installed in the printer.

Routine Maintenance 108

Cleaning the Print Head

Cleaning the print head clears the nozzles. There are two ways to clean the print head: normal print head cleaning and deep print head cleaning. Always execute normal print head cleaning first. If this does not correct the problem then execute deep print head cleaning.

Important

Cleaning the print head consumes ink so clean the print heads only when necessary.

Normal print head cleaning

Windows

1

Open the Printer Properties dialogue box.

2

Click the Maintenance tab.

3

Click the normal print head cleaning icon.

Routine Maintenance 109

Cleaning the Print Head

Macintosh

1

Select Page Setup from the File menu.

2

Click the Utilities button.

3

Select the Print head cleaning icon.

Note

You can also start print head cleaning with the RESUME button on the printer. Press and hold down the RESUME button until the POWER lamp flashes once, and release it. This cleans the print heads of all colours at one time.

4

When the confirmation message appears, make sure that the printer is switched on then click the OK button. Print head cleaning begins. (It takes about 40 seconds until print head cleaning is completed and the POWER lamp stops flashing.)

5

Print a nozzle check pattern to confirm success of normal print head cleaning.

Printing a Nozzle Check Pattern

Routine Maintenance 110

Cleaning the Print Head

Deep print head cleaning

Note

Always execute normal print head cleaning first. Only when the normal print head cleaning does not correct the problem, perform deep print head cleaning.

Windows

1

Open the Printer Properties dialogue box.

2

Click the Maintenance tab.

3

Click the print head deep cleaning icon in the Print Head Cleaning box.

Macintosh

1

Select Page Setup from the File menu.

2

Click the Utilities button.

3

Select the Print head deep cleaning icon.

Routine Maintenance 111

Note

Cleaning the Print Head

4

When the confirmation message appears, make sure that the printer is switched on then click the OK button. Print head cleaning begins. (It takes about a few minutes until print head cleaning is completed and the POWER lamp stops flashing.)

5

Print a nozzle check pattern to confirm the success of print head deep cleaning.

Printing a Nozzle Check Pattern

If the deep cleaning had no effect, perform normal print head cleaning and deep print head cleaning again. After cleaning the print head up to five times, if the nozzle check pattern is not satisfactory, the print heads may be worn out and the BJ Cartridge must be replaced.

Replacing the BJ Cartridge

Routine Maintenance 112

Replacing Ink Tanks

The following pages describe how to replace empty ink tanks.

Note

When you purchase extra ink tanks, make sure that you get the correct ink tanks for each BJ Cartridge.

• For Color BJ Cartridge BC-33e Ink Tank BCI-3eBK

Ink Tank BCI-3eC

Ink Tank BCI-3eM

Ink Tank BCI-3eY

Color BJ Cartridge BC-33e

• For Color BJ Cartridge BC-34e Photo Ink Tank BCI-3ePBK Photo

Ink Tank BCI-3ePC Photo

Ink Tank BCI-3ePM Photo

Ink Tank BCI-3eY

Color BJ Cartridge BC-34e Photo

• For Black BJ Cartridge BC-30e Ink Tank BCI-3eBK

Black BJ Cartridge BC-30e

Routine Maintenance 113

Note

Replacing Ink Tanks

1

Make sure that the printer is switched on and open the front cover. The cartridge holder moves to the centre.

• If you need to replace two ink tanks or more, do not remove the ink tanks together. Remove and replace each ink tank one by one to ensure that each new ink tank is inserted in the correct slot. If you insert an ink tank in the wrong slot, colours will not print correctly.

• To avoid interfering with the ink supply from a tank, never touch the open ink port on an ink tank.

Routine Maintenance 114

Replacing Ink Tanks

2

To remove the empty ink tank, press in on the tab on the ink tank to release and pull it out of the slot.

Do not remove the BJ Cartridge! Leave the BJ Cartridge installed in the printer and remove only the ink tank(s).

Fix tab

Note

Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.

Important

To avoid staining your hands, clothing, or areas of the work site, do not shake or drop ink tanks.

Routine Maintenance 115

Replacing Ink Tanks

3

Remove the new ink tank from its package. Pull the orange tape up and against the perforations to open the packing film.

Important

• Remove the film carefully so you do not remove the label from the ink tank. The label is needed to match the ink tank with the correct slot of the

BJ Cartridge.

• Remove the film by pulling on the orange tape. Do not attempt to remove the film before you remove the orange tape.

Routine Maintenance 116

Replacing Ink Tanks

4

Grip the bottom of the ink tank and twist off the orange protective cap in the direction of the arrow.

Protective cap

Note

To prevent spilling ink, never press this side of the ink tank.

Never attempt to reattach a protective cap to an ink tank. Discard the protective cap according to the local laws and regulations regarding disposal of consumables.

Routine Maintenance 117

Replacing Ink Tanks

5

Hold the new ink tank at a slight angle, align it with the correct slot, then press down gently on top of the ink tank until it locks in place.

Make sure that you insert the ink tank in the correct slot of the cartridge holder.

Routine Maintenance 118

6

Press down until the ink tank locks in place with a click.

Replacing Ink Tanks

7

Close the front cover.

The cartridge holder returns to the home position.

Routine Maintenance 119

Replacing the BJ Cartridge

If the print quality remains poor even after replacing the ink tanks and cleaning the print heads, the print heads are worn out and you must replace the BJ Cartridge.

Note

Canon recommends that you use the following BJ Cartridges with this printer.

Black BJ Cartridge BC-30e

Color BJ Cartridge BC-33e

Color BJ Cartridge BC-34e Photo

1

Make sure that the printer is switched on and open the front cover. The cartridge holder moves to the centre.

Routine Maintenance 120

2

Raise the cartridge lock lever to unlock the BJ Cartridge.

Replacing the BJ Cartridge

Make sure that you raise the lever all the way up.

Cartridge lock lever

Important

To avoid staining your hands, clothing, or areas in the work site, handle the

BJ Cartridge carefully. Avoid dropping or shaking the BJ Cartridge.

Routine Maintenance 121

Replacing the BJ Cartridge

3

Remove the entire BJ Cartridge with the ink tanks in place.

Note

• If you are removing a partially used BJ Cartridge, store it in the BJ

Cartridge container.

• Always hold the BJ Cartridge by the circles embossed on the left and right sides of the BJ Cartridge. Do not touch the metal contacts or the print head on the BJ Cartridge.

Routine Maintenance 122

Replacing the BJ Cartridge

4

Remove a new BJ Cartridge from its package. Remove the orange protective cap

then slowly remove the orange protective tape

.

Protective cap

Protective tape

Important

• Never attempt to reattach the tape or cap to the BJ Cartridge. Discard the protective cap and tape according to the local laws and regulations regarding disposal of consumables.

• To avoid poor print quality, never touch the print heads of the BJ Car tridge.

Routine Maintenance 123

Replacing the BJ Cartridge

5

Insert the BJ Cartridge into the cartridge holder, then lower the cartridge lock lever until it locks in place.

Note

When you install the Black BJ Cartridge, insert it into the right side of the cartridge holder.

Routine Maintenance 124

6

Press in the tab of the plastic insert and remove them.

Replacing the BJ Cartridge

Fix tab

Routine Maintenance 125

7

Insert the ink tank(s) in the new BJ Cartridge.

Replacing the BJ Cartridge

Note

You can use new ink tanks or the ink tanks in the worn BJ Cartridge, and install them in the new BJ Cartridge.

Replacing Ink Tanks

Install an ink tank immediately after removing it from the worn BJ Cartridge or its package. If an ink tank remains exposed for a long period, it may run out of ink quickly after it is installed.

8

Close the front cover.

The cartridge holder returns to the home position.

Aligning the Print Head

Routine Maintenance 126

Aligning the Print Head

Each time you replace a BJ Cartridge or switch BJ Cartridges for a special print job, you must align the print heads to ensure optimum printing.

Windows

1

Open the Printer Properties dialogue box.

2

Click the Maintenance tab.

3

Click the print head alignment icon.

Macintosh

1

Select Page Setup from the File menu.

2

Click the Utilities button, then select Test Print by clicking the up- or downarrow.

3

Select the Print head alignment icon.

Routine Maintenance 127

Aligning the Print Head

4

When a confirmation message appears, make sure that the printer is switched on and at least two sheets of A4 or Letter size plain paper are loaded, and then click the OK button. The printer starts to print the standard head alignment pattern. During print head alignment, do not open the front cover.

5

When this pattern is printed, click the Yes button.

6

Check all the patterns in lines of (B1) and (B2).

For each line enter the appropriate number where you see the lines perfectly aligned.

Correct:

Incorrect:

Routine Maintenance 128

Aligning the Print Head

Windows

7

When you finish entering numbers...

Click the OK button to save the settings.

Macintosh

Save the settings.

8

Make sure that the printer is switched on and A4 or Letter size plain paper is loaded, and then click the OK button. The printer starts to print the highresolution head alignment pattern.

9

Check all the patterns in lines of (B1) and (B2).

For each line enter the appropriate number where you see the lines perfectly aligned.

Correct:

Incorrect:

Routine Maintenance 129

Aligning the Print Head

10

When you finish entering numbers...

Windows Click the OK button to save the settings.

Macintosh

Save the settings.

11

Click the OK button. This completes the print head alignment procedure.

Note

When you wish to switch the printer off after head alignment, always press the POWER button to switch the printer off. If you do not switch the printer off correctly with the POWER button, the print head alignment settings cannot be saved.

Routine Maintenance 130

Cleaning the Printer

After long use, paper dust and room dust may accumulate around the paper output tray and other parts of the printer. Clean the printer periodically.

Warning

To avoid personal injury from burns or electrical shock or damage to the printer during cleaning, never use a flammable solvent such as thinner, benzene or alcohol.

1

Press the POWER button to switch the printer off. Check the POWER lamp and make sure that it is not on or flashing.

Important

To prevent failure of the printer to operate, never unplug the power cord when the POWER lamp is on or flashing. Printing may no longer be possible.

2

Make sure that the POWER lamp is off then unplug the power cord from the power outlet.

Warning

To avoid personal injury from touching live printer components, always unplug the printer before cleaning.

Routine Maintenance 131

Cleaning the Printer

3

Use a soft, dry cloth to wipe the area around the paper output part and other parts of the printer.

Routine Maintenance 132

Cleaning the Paper Feed Rollers

With frequent use of high resolution paper and other coated paper, paper dust from the coated surfaces of such media accumulates around the paper feed rollers and may cause misfeeds and paper jams. If this occurs, use the special cleaning plate to clean the paper feed rollers inside the printer.

Note

When you clean the paper feed rollers, Canon recommends that you use the cleaning sheet provided with each pack of High Resolution Paper HR-

101.

1

Raise the paper rest.

2

Remove the two stickers, on the cleaning sheet.

Routine Maintenance 133

Cleaning the Paper Feed Rollers

3

Set the paper guide to the A4 position.

4

Slide the cleaning sheet into the sheet feeder until it stops.

Routine Maintenance 134

Cleaning the Paper Feed Rollers

5

Make sure that the POWER lamp is lit green.

Press and hold down the RESUME button until the POWER lamp flashes three times, then release it. The paper feed rollers of the printer start rotating and then stops. Wait for approximately 15 to 30 seconds.

6

The cleaning sheet feeds into the sheet feeder, and paper dust will cling to the cleaning sheet as it rotates.

Important

The Cleaning Sheet CK-101 cannot be used again. Discard the cleaning sheet according to the local laws and regulations regarding disposal of consumables after it is used for cleaning the feed rollers once.

Routine Maintenance 135

Transporting the Printer

Use the original box and packing material to repack the printer for shipping or moving to another location. When you do not use the original box, make sure that the printer is packaged properly so that it does not get damaged during the transportation.

1

Press the POWER button to switch the printer off.

2

Lower the paper rest.

3

Remove the paper output tray.

4

Make sure that the POWER lamp is off then unplug the power cord from the power outlet.

Important

Check the POWER lamp and make sure that the printer is off. To prevent failure of the printer to operate, never remove the power plug from the power outlet when the POWER lamp is on or flashing. Printing may no longer be possible.

Routine Maintenance 136

Transporting the Printer

5

Disconnect the printer cable from the computer and printer, and remove the power cord.

When using a parallel printer cable

Routine Maintenance 137

Transporting the Printer

6

Reattach the tape and packing material to the printer and insert the printer into its plastic bag.

Packing material

Tape

Routine Maintenance 138

Transporting the Printer

7

Fit the packing material on either end of the printer and pack the printer into the original box.

Note

If you are shipping the printer through a shipping agent, mark the box with

"FRAGILE" or "HANDLE WITH CARE".

Routine Maintenance 139

Troubleshooting

If you experience a problem during operation of the printer, refer to the following topics.

Printout is Unsatisfactory

Printer Does Not Start or Stops in Mid-job

Paper Jams or Does Not Feed

The POWER Lamp Flashes Orange

An Error Message Appears

Scanner Problems

Other Problems

Troubleshooting 140

Printout is Unsatisfactory

Colours not clear

Printed and on-screen colour do not match

Meaningless characters, symbols printed

Text cut off at bottom right corner, right edge or bottom edge

Single file page prints over two or more pages

Colours streaked or wrong

Straight lines are broken

Printed pages curled

Backs of pages stained with ink

Ink blurred

Printed surface scratched

White streaks visible

Colours streaked or uneven

Last part of print job not printing

Characters and figures notched / gradation streaked or unnatural

Macintosh

Troubleshooting - Printout is Unsatisfactory 141

Colours not clear

The colours in printed photographs and illustrations are not as clear as you expected.

Check 1

Check 2

Check 3

BJ Cartridge and media correct for the print job?

Printer driver settings correct for media and print job?

Re-filled ink tank installed in the BJ Cartridge?

Troubleshooting - Printout is Unsatisfactory 142

Check 1

Colours not clear

BJ Cartridge and media correct for the print job?

For printing photographs, illustrations, use of High Resolution Paper,

Glossy Photo Paper or High Gloss Photo Film is recommended. These media provide better colour reproduction and brighter colours than plain paper.

For best results, use the Color BJ Cartridge BC-34e Photo.

For printing colour graphs, charts with text, use the Color BJ Cartridge BC-

33e to print reports and research papers.

A clogged or worn BJ Cartridge may also cause printing problems. Print a nozzle check pattern and check the printed patterns.

Printing a Nozzle Check Pattern

Troubleshooting - Printout is Unsatisfactory 143

Colours not clear

Check 2

Printer driver settings correct for media and print job?

Open the Printer Properties dialogue box and select the print mode best suited for the print job in the Choose Print Mode box under the Main tab.

Make sure that the BJ Cartridge and Media Type settings match the BJ

Cartridge and media currently set in the printer.

Printing on Paper and Other Media

Using the BJ Cartridges

Printing Photographs

Note

Windows

Macintosh

You may also want to click the Advanced button in the Main tab. Click the

Colour tab, make sure Colour Adjustment is enabled and then adjust the colour settings such as Colour Balance, Output Style and Brightness.

Select the Colour panel and change the settings such as the Matching method.

Check 3

Re-filled ink tank installed in the BJ Cartridge?

You may not be able to achieve satisfactory performance with an ink tank that has been re-filled by a third party. It is recommend that you use ink tanks especially designed for use with the BJ Cartridge.

Using the BJ Cartridges

Troubleshooting - Printout is Unsatisfactory 144

Printed and on-screen colour do not match

The colour you see on the screen do not match the colours you see in the printed copy of the same image. For example, objects that appear blue on the screen are printed purple and objects that appear pale green on the screen are printed dark green.

A colour display and printer do not reproduce colour in the same way. The printed colour tones may not perfectly match the colours you see on the screen because screen colour varies how the screen is viewed and calibrated.

If the differences between displayed and printed colours are extreme, check the following.

Check 1

Check 2

Is the ink of BJ Cartridge on good condition?

Are the printer driver settings correct?

Troubleshooting - Printout is Unsatisfactory 145

Check 1

Printed and on-screen colour do not match

Is the ink of BJ Cartridge on good condition?

If there are wide differences between the screen colours and printed colours, one of the ink tanks may have run out of ink or some of the print head nozzles may be clogged. Print a nozzle check pattern and check the results.

Printing a Nozzle Check Pattern

Are the printer driver settings correct?

Check 2

Open the Printer Properties dialogue box and select the print mode best suited for the print job in the Choose Print Mode box under the Main tab.

Make sure that the BJ Cartridge and Media Type settings match the BJ

Cartridge and media currently set in the printer.

Printing on Paper and Other Media

Using the BJ Cartridges

Printing Photographs

Note

Windows

Macintosh

You may also want to click the Advanced button in the Main tab, click the

Colour tab and adjust the colour settings such as Colour Balance, Output

Style and Brightness. If Colour Adjustment is off, click the checkbox to turn it on.

Use Manual for printing.

Troubleshooting - Printout is Unsatisfactory 146

Meaningless characters, symbols printed

The document is displayed correctly on the screen but meaningless text and symbols are printed.

Check 1

Check 2

Check 3

Are you using the correct printer driver?

Windows

Are the printer and computer securely connected?

Is the problem in the original file?

Troubleshooting - Printout is Unsatisfactory 147

Check 1

Note

Check 2

Check 3

Are you using the correct printer driver?

Meaningless characters, symbols printed

Windows

Meaningless characters and symbols may print if you have selected the wrong printer driver for the print job. Start the print procedure again and make sure that "Canon S400" is displayed in the Name entry box of the

Print dialogue box.

If another driver is selected, click the down-arrow and select "Canon S400" from the pull-down list.

To avoid this problem, you may find it convenient to set the S400 as the default printer.

Are the printer and computer securely connected?

Check the printer cable connections at the printer and computer. A faulty or loose connection can generate meaningless characters and symbols.

Is the problem in the original file?

If meaningless character or symbols are printed only when you print a certain file, the cause of the problem may be in the file or the application program you are using. Rebuild the file and print it again.

If the rebuilt file prints correctly, the original file was probably faulty.

If the rebuilt file does not print correctly, contact the software manufacturer.

Troubleshooting - Printout is Unsatisfactory 148

Text cut off at bottom right corner, right edge or bottom edge

The text is printing in the bottom right corner of the page or printing beyond the right or bottom margins and cut off from view.

Check

Windows

Macintosh

Is Scaled Printing set for enlargement in the printer driver?

If Scaled Printing is set for enlargement in the printer driver, the document is enlarged and printed in the bottom right corner, or cut off at the bottom or right edge of the paper.

To disable Scaled Printing, open the Printer Properties dialogue box, click the Page Layout tab, and click the radio button for Normal-size Printing.

To disable Scaled Printing, select Page Setup from the File menu and set

100% in the Scale box.

If you want to use Scaled Printing with enlargement, make sure that the correct percentage is set and confirm that the Page Size selection or the

Paper Size selection is correct.

For details, refer to the Driver and Utility Guide for Windows Users or Driver and Utility Guide for Macintosh Users.

Troubleshooting - Printout is Unsatisfactory 149

Single file page prints over two or more pages

Check

Does the Page Size setting in the application program and printer driver match?

Windows

Set the same Page Size setting for the application program and the printer driver.

Open the Printer Properties dialogue box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program.

Troubleshooting - Printout is Unsatisfactory 150

Colours streaked or wrong

The text appears scratched, streaked, or the wrong colours are printed.

Check 1

Check 2

Check 3

Is the ink of BJ Cartridge on good condition?

Have the protective tape or cap been reattached?

Did you print on the correct print side of the media?

Troubleshooting - Printout is Unsatisfactory 151

Check 1

Check 2

Check 3

Colours streaked or wrong

Is the ink of BJ Cartridge on good condition?

If text or images are streaked, scratched, faint, or if the wrong colours are printing, one of the ink tanks may have run out of ink, the print nozzles may be clogged, or the print heads may be worn out.

Print a nozzle check pattern and check the printed patterns.

Printing a Nozzle Check Pattern

Have the protective tape or cap been reattached?

After removed, the orange protective cap and tape should never be reattached to the BJ Cartridge. Re-attaching the tape or cap can cause air bubble or trap dirt or dust into the ink and clog the ink nozzles.

If the protective tape or cap has been re-attached, remove it. Install the BJ

Cartridge in the printer and clean the print head immediately.

After cleaning the print head, if printing is patchy or streaked replace the BJ

Cartridge.

Did you print on the correct print side of the media?

The correct print side is different for each type of media. Make sure that the correct print side is facing up when you load the media in the auto sheet feeder.

Printing on Paper and Other Media

Troubleshooting - Printout is Unsatisfactory 152

Straight lines are broken

Check 1

Check 2

Check 3

Has the print head been aligned?

Is Print Quality set to Fast in the printer driver?

Is the paper thickness lever set correctly?

Troubleshooting - Printout is Unsatisfactory 153

Check 1

Straight lines are broken

Has the print head been aligned?

Each time you install a print head, you must align the print head. If you do not align the print head, straight lines may appear broken or uneven.

Aligning the Print Head

Check 2

Is Print Quality set to Fast in the printer driver?

Changing Print Quality to Fine in the printer driver may improve the quality of printed straight lines.

Windows

1

Open the Printer Properties dialogue box.

2

Click the Advanced button in the Main tab.

3

In the Quality tab, drag the slide bar to right to select Fine.

Macintosh

1

When using Manual for printing, click the Details button in the Print dialogue box.

2

In the Quality panel, drag the slide bar to right to select Fine.

Troubleshooting - Printout is Unsatisfactory 154

Check 3

Straight lines are broken

Is the paper thickness lever set correctly?

If straight lines are printed uneven or broken after changing the setting of the paper thickness lever on the front of the printer, re-align the print head.

Aligning the Print Head

Troubleshooting - Printout is Unsatisfactory 155

Printed pages curled

As printed pages are ejected from the printer, they are curled or wavy.

Check 1

Check 2

Are you printing on thin paper?

Is the printer driver set for high density printing?

Troubleshooting - Printout is Unsatisfactory 156

Check 1

Printed pages curled

Are you printing on thin paper?

The large amount of ink used to print colour photographs and illustrations can cause printed pages to curl or warp. For such print jobs you should use special media such as High Resolution Paper or Glossy Photo Paper.

Note

When you use High Resolution Paper, Glossy Photo Paper or other special media, always load the sheets with the print side (whiter side) facing up.

Only one side of these media is treated with a special coating for better ink absorption.

Troubleshooting - Printout is Unsatisfactory 157

Check 2

Printed pages curled

Is the printer driver set for high density printing?

Move the Intensity setting (print density) in the Colour tab to a lower setting and execute the print job again. A lower intensity setting uses less ink thus preventing curling of the printed page. To lower the intensity, follow the procedure below.

Windows

1

Open the Printer Properties dialogue box and click the Advanced button in the Main tab.

2

Click the Colour tab.

3

Use the Intensity slide bar to change the Intensity setting.

Macintosh

1

When using Manual for printing, click the Details button in the Print dialogue box.

2

Click the Colour panel, and use the Intensity slide bar to change the intensity setting.

Note

Curling occurs most frequently with small paper sizes such as A5. To avoid curling, we recommend that you do not use small paper sizes to print documents that contain photographs or illustrations.

Troubleshooting - Printout is Unsatisfactory 158

Backs of pages stained with ink

The backs of pages are stained after they are printed and ejected from the printer.

Check

Is greyscale printing being performed?

If you are using greyscale printing, the backs of the pages may be stained with ink. You may be able to eliminate this problem by reducing the black density.

Windows

1

Open the Printer Properties dialogue box and click the Advanced button in the Main tab.

2

Click the Colour tab.

3

Use the Black slide bar to change the print density setting.

If this does not correct the problem, remove the BJ Cartridge and use the

Photo BJ Cartridge.

Macintosh

1

When using Manual for printing, click the Details button in the Print dialogue box.

2

In the Colour panel, use the Black slide bar to change the print density setting.

Troubleshooting - Printout is Unsatisfactory 159

Ink blurred

The ink is blurred, images are not sharp, and the ink has spread and run together.

Check 1

Check 2

Check 3

Are you using plain paper?

Is the print head dirty?

Is the printer driver set for high-density printing?

Troubleshooting - Printout is Unsatisfactory 160

Check 1

Check 2

Check 3

Ink blurred

Are you using plain paper?

If you are using plain paper, use another type of print media. To minimise ink spread, use High Resolution Paper, Glossy Photo Paper or High Gloss

Photo Film.

Is the print head dirty?

Clogged print head nozzles can cause ink spread and blurring, so clean the print head.

Cleaning the Print Head

Is the printer driver set for high-density printing?

The Intensity setting in the printer driver can be used to adjust print density, the amount of ink used to print.

Lowering the print density setting can reduce the tendency for ink to spread in colour photographs or illustrations.

Troubleshooting - Printout is Unsatisfactory 161

Ink blurred

Windows

1

Open the Printer Properties dialogue box and click the Advanced button in the Main tab.

2

Click the Colour tab.

3

Use the Intensity slide bar to change the intensity setting.

Macintosh

1

When using Manual for printing, click the Details button in the Print dialogue box.

2

In the Colour panel, use the Intensity slide bar to change the print density setting.

Troubleshooting - Printout is Unsatisfactory 162

Printed surface scratched

The print side of the paper is scratched and stained.

Check 1

Check 2

Check 3

Check 4

Check 5

Are you printing on thick paper?

Is the paper thickness lever set correctly?

Are you printing on curled plain paper?

Are you executing a high-density print on plain paper?

Are you printing outside the recommended printing area?

Troubleshooting - Printout is Unsatisfactory 163

Check 1

Check 2

Check 3

Printed surface scratched

Are you printing on thick paper?

If you print on paper thicker than the allowed maximum weight of 105g/m

2

, the print head may scratch the printed surface of the page. If you experience difficulty when printing on thick paper, clean the print head.

Cleaning the Print Head

Is the paper thickness lever set correctly?

When you use thick paper such as envelopes, T-shirt transfers and banner paper for printing, set the paper thickness lever to the Down position.

If the printed surface is scratched or stained on plain paper, it is also helpful to set the paper thickness lever to the Down position.

Are you printing on curled plain paper?

If curled plain paper is loaded with the curl up, the print head may scratch bottom edge of the paper.

Remove the plain paper, turn it over, and load it in the auto sheet feeder again.

Troubleshooting - Printout is Unsatisfactory 164

Printed surface scratched

Check 4

Are you executing a high-density print on plain paper?

If you execute a high-density print job on plain paper, the paper may absorb too much ink and curl, the print head may scratch the surface of the curled page. Lower the Intensity setting.

1

Open the Printer Properties dialogue box, and click the Advanced button in the Main tab.

2

Click the Colour tab.

3

Use the Intensity slide bar to change the print density setting.

Check 5

Note

Are you printing outside the recommended printing area?

If you print outside the recommended printing area, the print head may scratch the bottom edge of the page. To avoid problems, print only in the recommended printing area.

When you print on High Gloss Photo Film, Back Print Film, or T-shirt Transfers, the bottom margin should be larger than 27mm (1.1 in.).

Printing Area

Troubleshooting - Printout is Unsatisfactory 165

White streaks visible

Check

Note

Print a nozzle check pattern.

• If colours are broken or missing, clean the print head.

• If lines are not aligned properly, align the print head.

• If any portion of the nozzle check pattern is streaked, the print head could be clogged, may not be aligned properly, or the BJ Cartridge may be worn out.

If the nozzle check pattern prints normally, there may be a problem in the application program. For details, refer to the troubleshooting sections of the documentation of your application program.

Printing a Nozzle Check Pattern

Troubleshooting - Printout is Unsatisfactory 166

Colours streaked or uneven

Patterns of uneven or streaked colouring appear on the printout.

Check 1

Check 2

Is Print Quality on the Quality tab set to Fast?

Is Halftoning set for optimum performance?

Troubleshooting - Printout is Unsatisfactory 167

Check 1

Colours streaked or uneven

Is Print Quality on the Quality tab set to Fast?

Set Print Quality to Fine and print again. This reduces uneven coloration you may see in a document where a large amount of ink is used.

Windows

1

Open the Printer Properties dialogue box.

2

Click the Advanced button in the Main tab.

3

In the Quality tab, drag the slide bar to the right toward Fine and click the

OK button.

Macintosh

1

When using Manual for printing, click the Details button in the Print dialogue box.

2

In the Quality panel, drag the slide bar to the right toward Fine.

Troubleshooting - Printout is Unsatisfactory 168

Colours streaked or uneven

Check 2

Is Halftoning set for optimum performance?

Check the Halftoning setting in the Quality tab of the printer driver. The Diffusion setting smoothes uneven or streaked colours.

Windows

1

Open the Printer Properties dialogue box.

2

Click the Advanced button in the Main tab.

3

In the Halftoning box under the Quality tab, disable Auto if it is checked on.

4

Click Diffusion on and click the OK button.

Macintosh

1

When using Manual for printing, click the Details button in the Print dialogue box.

2

In the Quality panel, set Halftoning to Scatter.

Troubleshooting - Printout is Unsatisfactory 169

Last part of print job not printing

The last part of each page in the document is not printed.

Check 1

Check 2

Check 3

Are you using the paper size specified in the Page Size setting?

Are the computer and printer securely connected?

Is a WPS printer driver installed?

Windows

Troubleshooting - Printout is Unsatisfactory 170

Check 1

Windows

Last part of print job not printing

Are you using the paper size specified in the Page Size setting?

If the size of the paper loaded in the printer does not match the Page Size setting in the printer driver, part of each page may not print.

Check the Page Size or Paper Size setting. If it does not match the size of the paper you are using, select the correct size from the pull-down list.

The Page Size or Paper Size can be found at the following location:

Page Layout tab

Macintosh

Page Setup dialogue box

Note

Set the same Page Size setting for the application program and the printer driver.

Select the Page Size that matches the Page Size setting in the application program.

Check 2

Are the computer and printer securely connected?

Check the connection of the printer cable at the computer and printer. A loose connection can cause losing part of a print job.

Troubleshooting - Printout is Unsatisfactory 171

Last part of print job not printing

Check 3

Is a WPS printer driver installed?

Windows

You may not be able to print correctly with a WPS (Windows Printing System) printer driver installed in your system. Confirm whether or not a WPS driver is installed in your system.

Change the WPS driver port setting to FILE or delete the WPS driver.

1

Open the WPS Driver Properties window.

2

In the Details tab, select FILE in the Print to Port setting.

3

To delete the WPS driver, select Programs and then Windows Printing System from the Windows Start menu and click Uninstall.

Troubleshooting - Printout is Unsatisfactory 172

Characters and figures notched / gradation streaked or unnatural

Macintosh

Characters and figures print with unnatural notches, or gradation appears streaked.

Check

Are you using the application program that only supports PostScript?

The S400 is a QuickDraw printer and is not a PostScript printer. Therefore, if you use the application program that only supports PostScript, lines of characters and figures may print with unnatural notches. Always use the application program that supports QuickDraw.

Some PostScript application programs have a setting that allows you to use

ATM fonts or TrueType fonts. When you specify the ATM fonts or TrueType fonts in the application program, characters, figures and gradation can be reproduced properly.

Troubleshooting - Printout is Unsatisfactory 173

Printer Does Not Start or Stops in Mid-job

Printer does not switch on

Print job does not start

Printing halts

Printing starts but nothing printing

Cartridge holder does not move to centre

Troubleshooting - Printer Does Not Start or Stops in Mid-job 174

Printer does not switch on

The printer does not switch on after the POWER button is pressed.

Check 1

Check 2

Have you pressed the POWER button firmly?

Is the power cord plugged in correctly?

Troubleshooting - Printer Does Not Start or Stops in Mid-job 175

Check 1

Printer does not switch on

Have you pressed the POWER button firmly?

Press the POWER button fully down, then release it. If you do not press the button hard enough, the printer may not turn on.

Check 2

Is the power cord plugged in correctly?

Make sure that the power cord is plugged into a power outlet.

Troubleshooting - Printer Does Not Start or Stops in Mid-job 176

Print job does not start

Printer does not operate after print job executed from the computer.

Check 1

Check 2

Check 3

Check 4

Check 5

Is the printer switched on?

Are you printing a very large file?

Are the printer and computer securely connected?

Are you using the correct printer driver?

Is the correct printer port selected?

Windows

Troubleshooting - Printer Does Not Start or Stops in Mid-job 177

Check 1

Check 2

Check 3

Print job does not start

Is the printer switched on?

Check the POWER lamp to see if it is lit green.

If the POWER lamp is flashing green, the printer is still warming up.

After the POWER lamp is lit, the printer is ready to use.

Are you printing a very large file?

A very large file may require more time to process before printing begins.

Photographs and illustrations can increase the size of a file. For a very large file, wait a few minutes for the print job to begin. Check the POWER lamp. If the POWER lamp flashes green, the computer is sending print data to the printer and the job is executing normally.

Are the printer and computer securely connected?

Check the printer cable connections at the printer and computer. A faulty or loose connection can prevent a print job from starting.

Troubleshooting - Printer Does Not Start or Stops in Mid-job 178

Check 4

Print job does not start

Are you using the correct printer driver?

A print job may not start if you have selected the wrong printer driver for the print job.

Windows

Make sure "Canon S400" is displayed in the Name entry box of the Print dialogue box. If another driver is selected, click the down-arrow and select

"Canon S400" from the pull-down list. If S400 does not appear in the list, you must install the printer driver.

Note

If you use only the S400, select the S400 as the default printer.

Macintosh

Select S400 from Chooser of the Apple menu.

Troubleshooting - Printer Does Not Start or Stops in Mid-job 179

Print job does not start

Check 5

Is the correct printer port selected?

Windows

If the printer and computer are connected directly with a printer cable, specify LPT1 or USBPRN01 as the printer port. Follow the procedure below.

1

Open the Printer Properties dialogue box directly from the Start menu.

2

Click the Details tab and select LPT1 or USBPRN01 in the Print to the port box.

For more details on how to open the Printer Properties dialogue box directly from the Start menu, refer to the Driver and Utility Guide for Windows Users.

Troubleshooting - Printer Does Not Start or Stops in Mid-job 180

Printing halts

The printer stops printing before the print job is completed.

Check 1

Check 2

Is the print job a finely detailed photograph or illustration?

Has the printer been operating for a long time?

Troubleshooting - Printer Does Not Start or Stops in Mid-job 181

Check 1

Check 2

Printing halts

Is the print job a finely detailed photograph or illustration?

The printer requires more time to process a finely detailed illustration or photograph. Check the POWER lamp. If the POWER lamp is flashing green, the computer is sending print data to the printer and the job is executing normally.

If the print job requires using a large amount of black ink on plain paper, the print job may require more time.

Has the printer been operating for a long time?

The print heads may occasionally overheat during a long print job.

If the print head overheat, printing pauses at the end of a pass across the page to allow time for the print head to cool and then restarts after a brief interval. Interrupt printing at a convenient point, switch the printer off and wait for at least 15 minutes for the print head to cool.

If the printer overheats while printing a densely coloured photograph or illustration, the printer may beep and stop printing to protect the print head.

In this case, you cannot continue printing. Switch the printer off and wait at least 15 minutes for the print head to cool.

Caution

To avoid minor burns, never touch the print head or the surrounding area.

Troubleshooting - Printer Does Not Start or Stops in Mid-job 182

Printing starts but nothing printing

The printer operates but nothing is printed on the page.

Check 1

Check 2

Is the ink of BJ Cartridge in good condition?

Did you remove the orange protective tape from the print head?

Troubleshooting - Printer Does Not Start or Stops in Mid-job 183

Check 1

Printing starts but nothing printing

Is the ink of BJ Cartridge in good condition?

The print head nozzles may be clogged, one or more of the ink tanks may be low, or the BJ Cartridge may be worn. Visually check the level of the ink in the ink tanks. If the tanks are empty, replace them. Next, print a nozzle check pattern to check the status of the print head and clean the print head.

Printing a Nozzle Check Pattern

Cleaning the Print Head

If the problem is not solved, replace ink tanks or BJ Cartridge.

Replacing Ink Tanks

Replacing the BJ Cartridge

If you can print a nozzle check pattern normally, check that the printer is connected to the computer securely. If the connection is loose, printing starts but nothing may be printed.

Make sure there is no problem with the original file.

Troubleshooting - Printer Does Not Start or Stops in Mid-job 184

Check 2

Printing starts but nothing printing

Did you remove the orange protective tape from the print head?

If the orange protective tape is not removed from the BJ Cartridge, ink cannot be ejected from the BJ Cartridge. Remove the BJ Cartridge and check the print head. If the tape has not been removed, remove it. Align the print heads before you resume printing.

Replacing the BJ Cartridge

Aligning the Print Head

Troubleshooting - Printer Does Not Start or Stops in Mid-job 185

Cartridge holder does not move to centre

You want to switch the BJ Cartridge, replace an ink tank, or replace the BJ Cartridge, but the cartridge holder does not move to the centre when you open the front cover.

Check 1

Check 2

Is the printer switched on?

Has the front cover been open longer than 10 minutes?

Troubleshooting - Printer Does Not Start or Stops in Mid-job 186

Check 1

Cartridge holder does not move to centre

Is the printer switched on?

Check the POWER lamp and make sure that it is green. If the POWER lamp is off, switch on the printer. If you have just turned on the printer and the POWER lamp is flashing green, the printer is warming up. Wait until the

POWER lamp stops flashing.

Check 2

Has the front cover been open longer than 10 minutes?

If the front cover remains open longer than 10 minutes, the cartridge holder automatically returns to the home position to prevent the print head from drying out. Close the front cover and open it again. The cartridge holder moves to the centre.

Troubleshooting - Printer Does Not Start or Stops in Mid-job 187

Paper Jams or Does Not Feed

Paper does not feed from auto sheet feeder

Paper skewing during feeding

Multiple sheets feed together

Paper jam

Troubleshooting - Paper Jams or Does Not Feed 188

Paper does not feed from auto sheet feeder

After the print job is started, the paper loaded in the auto sheet feeder does not feed.

Check 1

Is the paper too thick?

Check 2

Check 3

Check 4

Is the sheet feeder overloaded?

Did you raise the paper rest?

Is the paper folded or curled?

Troubleshooting - Paper Jams or Does Not Feed 189

Check 1

Paper does not feed from auto sheet feeder

Is the paper too thick?

Thick paper does not feed. You cannot attempt to print on paper or other media thicker than 105g/m

2

.

Check 2

Check 3

Is the sheet feeder overloaded?

The number of sheets you can load in the auto sheet feeder depends on the media you are using. The media does not feed correctly if you exceed the prescribed number of sheets.

Number of sheets that can be loaded

Did you raise the paper rest?

Before you load media other than envelopes in the auto sheet feeder, you should always raise the paper rest. If you do not raise the paper rest before loading, the media does not completely enter the paper feed slot during feeding.

Troubleshooting - Paper Jams or Does Not Feed 190

Check 4

Paper does not feed from auto sheet feeder

Is the paper folded or curled?

To avoid misfeeds and paper jams, never load paper in the auto sheet feeder that is folded, curled or wrinkled.

Media Types You Can Use with the Printer

Media Types You Cannot Use with the Printer

Troubleshooting - Paper Jams or Does Not Feed 191

Paper skewing during feeding

The paper or other media does not feed straight into the paper feed slot.

Check 1

Is the auto sheet feeder overloaded?

Check 2

Is the paper folded or curled?

Check 3

Is the paper guide set correctly?

Troubleshooting - Paper Jams or Does Not Feed 192

Check 1

Paper skewing during feeding

Is the auto sheet feeder overloaded?

The number of sheets you can load in the auto sheet feeder depends on the media you are using. The media does not feed correctly if you exceed the prescribed number of sheets.

Number of sheets that can be loaded

Check 2

Is the paper folded or curled?

To avoid misfeeds and paper jams, never load paper in the auto sheet feeder that is folded, curled or wrinkled.

Media Types You Cannot Use with the Printer

Check 3

Is the paper guide set correctly?

If the paper guide on the auto sheet feeder is not set correctly, the paper does not feed straight or may jam in the printer. The paper guide must be snug against the side of the stack and not too tight.

Troubleshooting - Paper Jams or Does Not Feed 193

Multiple sheets feed together

During a multiple feed, more than one sheet feed from the stack at the same time.

Check 1

Check 2

Check 3

Check 4

Did you fan the stack before loading?

Is the auto sheet feeder overloaded?

Is the paper folded or curled?

Are you printing on transparencies?

Troubleshooting - Paper Jams or Does Not Feed 194

Check 1

Check 2

Check 3

Check 4

Multiple sheets feed together

Did you fan the stack before loading?

Before loading a stack of media in the auto sheet feeder, always fan the pages to remove static cling and align the edges. Fanning the stack separates the sheets so they can feed smoothly from the auto sheet feeder.

Is the auto sheet feeder overloaded?

The number of sheets you can load in the auto sheet feeder depends on the media you are using.

Number of sheets that can be loaded

Is the paper folded or curled?

To avoid misfeeds and paper jams, never load paper in the auto sheet feeder that is folded, curled or wrinkled.

Media Types You Cannot Use with the Printer

Are you printing on transparencies?

When more than one transparency feeds from a stack at the same time, lower the paper rest, set the stack, and try again.

Using Transparencies or Back Print Film

Troubleshooting - Paper Jams or Does Not Feed 195

Paper jam

If paper jams in the printer, remove it.

1

Slowly pull the paper out of the printer from the auto sheet feeder or the paper output slot, whichever is easier. If the paper tears or shreds, open the front cover and remove all the fragments of paper.

2

Close the front cover, load the paper and then press the RESUME button.

Troubleshooting - Paper Jams or Does Not Feed 196

Note

Paper jam

• If the paper cannot be removed, press the POWER button twice to eject the paper automatically and start the print job again.

• Paper within the range of 64 to 105g/m

2

can be loaded in the auto sheet feeder.

Media Sizes You Can Use with the Printer

• To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled paper in the auto sheet feeder.

Media Types You Cannot Use with the Printer

Troubleshooting - Paper Jams or Does Not Feed 197

The POWER Lamp Flashes Orange

When an error occurs, the POWER lamp flashes orange. The number of flashes indicates the cause of the problem.

Two flashes: Out of paper or paper feed error

Three flashes: Paper jam

Four flashes: BJ Cartridge out of ink

Five flashes: Cartridge not installed correctly

Six flashes: BJ Cartridge not installed

Seven flashes: BJ Cartridge defective

Eight flashes: Waste ink tank almost full

The POWER lamp flashes orange and green alternately: Service error

Troubleshooting - The POWER Lamp Flashes Orange 198

Two flashes: Out of paper or paper feed error

If no paper is loaded in the auto sheet feeder, or if the paper is not loaded correctly, set the paper correctly and press the RESUME button.

If paper has jammed in the printer, remove the jam and press the RESUME button.

Paper Jams or Does Not Feed

Note

If paper cannot be inserted completely into the auto sheet feeder, push the paper guide and insert paper.

Three flashes: Paper jam

If paper has jammed in the printer, remove the jam and press the RESUME button.

Paper Jams or Does Not Feed

Troubleshooting - The POWER Lamp Flashes Orange 199

Four flashes: BJ Cartridge out of ink

An ink tank in the BJ Cartridge has run out of ink.

Replace the depleted ink tank and press the RESUME button.

Replacing Ink Tanks

Five flashes: Cartridge not installed correctly

The correct cartridge is not installed. When printing is to be performed, install the BJ Cartridge for the S400. When scanning is to be performed, install the scanner cartridge.

BJ Cartridges You Can Use with the Printer

Scanning an Image

Six flashes: BJ Cartridge not installed

No BJ Cartridge is installed. Select and install the BJ Cartridge (colour, photo, or black) according to the work that you are doing.

Troubleshooting - The POWER Lamp Flashes Orange 200

Seven flashes: BJ Cartridge defective

There is a problem with one of the BJ Cartridges mounted in the printer.

Remove each BJ Cartridge and check that the contacts on the BJ Cartridge and cartridge holder are clean. Also check that the orange protective tape has been removed from the print head then install the BJ Cartridge again.

If the error occurs again after you resume operation, replace the BJ Cartridge.

Replacing the BJ Cartridge

Eight flashes: Waste ink tank almost full

The printer has a built-in waste ink tank to hold the ink that was consumed during print head cleaning. Eight flashes indicate the waste ink tank is nearly full. Press the RESUME button to skip the error so you can continue printing. To prevent the ink waste tank from becoming full, call for help to have the waste ink tank replaced immediately.

Note

When the waste ink tank becomes full, the POWER lamp flashes orange and green alternately, and printing will no longer be possible.

Call for help to have the waste ink tank replaced immediately.

Troubleshooting - The POWER Lamp Flashes Orange 201

The POWER lamp flashes orange and green alternately: Service error

A service error means the printer requires the attention of a qualified technician. Contact a Canon service facility. Count the number of flashes.

(You may be asked for this information.)

Troubleshooting - The POWER Lamp Flashes Orange 202

An Error Message Appears

Error writing to LPT1 or USBPRN

Application error, General protection fault

Other error messages

Windows

Windows

Troubleshooting - An Error Message Appears 203

Error writing to LPT1 or USBPRN

Windows

You cannot print when this message appears.

Check 1

Is the printer switched on?

Check 2

Check 3

Check 4

Check 5

Check 6

Check 7

Are the printer and computer connected properly?

Is print spooling operating correctly?

Is the printer port operating correctly?

Is the printer driver installed correctly?

Is the printer port setting identical to the interface you are using?

Is a WPS driver installed?

Troubleshooting - An Error Message Appears 204

Check 1

Error writing to LPT1 or USBPRN

Is the printer switched on?

Check the POWER lamp to see if it is lit green.

If the POWER lamp is flashing green, the printer is warming up.

After the POWER lamp is lit, the printer is ready to use.

Check 2

Are the printer and computer connected properly?

Check the connections of the printer cable at the computer and the printer.

Check 3

Is print spooling operating correctly?

Cancel spooling and send the print job directly to the printer.

1

Open the Printer Properties dialogue box directly from the Start menu.

2

Click the Details tab and click the Spool Settings button. Click the radio button for "Print directly to the printer".

For details on how to open the Printer Properties dialogue box directly from the Start menu, refer to the Driver and Utility Guide for Windows Users.

Troubleshooting - An Error Message Appears 205

Error writing to LPT1 or USBPRN

Check 4

Is the printer port operating correctly?

Check the status of the printer port.

• When you are using the parallel interface:

1

Right-click the My Computer icon and select Properties from the pop-up menu.

2

Click the Device Manager tab.

3

Select Ports (COM & LPT), then double-click Canon BJ LPT Printer Port

(LPT1).

4

In the General tab, make sure Original Configuration (Current) is enabled.

An error occurs if this item is disabled. Read the message under Device

Status and verify no problem is indicated there.

5

Click the Resources tab and read the message under “Conflicting device list”. If a conflict is indicated, delete the competing device.

• When you are using the USB interface:

1

Right-click the My Computer and then select Properties.

2

Double-click “Universal serial bus controller” on the Device manager tab, and then double-click Canon S400.

3

Note what is displayed on the General tab.

If the system indicates that there is an error, apply the countermeasures described in "Quick Start Guide."

For details, refer to the on-line Help.

Troubleshooting - An Error Message Appears 206

Check 5

Check 6

Error writing to LPT1 or USBPRN

Is the printer driver installed correctly?

There may be a problem with the printer driver. Uninstall the printer driver and install it again.

Refer to the "Additional Notes on Handling the USB Interface" manual provided with the printer.

Is the printer port setting identical to the interface you are using?

If the printer port setting is not identical to the interface connected to the printer, an error message appears. To check the printer port setting, open the Printer Properties dialogue box and click the Details tab.

- If "LPT1" is displayed in the “Print to the following port” box, the printer port is set to the parallel port.

- If "USBPRN nn" (nn: numerals) is displayed in the “Print to the following port” box, the printer port is set to the USB port.

If the printer port setting does not match the interface connected to the printer, shut down Windows and switch the printer off. Then connect the printer using the correct interface specified in the printer driver again, or install the correct printer driver that matches the connected interface.

Troubleshooting - An Error Message Appears 207

Error writing to LPT1 or USBPRN

Check 7

Is a WPS driver installed?

You may not be able to print correctly if a WPS (Windows Printing System) driver is installed in your computer.

1

Click Start, point to Settings, and click Printers.

2

If a WPS driver is installed, right-click the icon and then select Properties from the pop-up menu.

3

Click the Details tab and check the "Print to the following port" setting.

If the selected port is the port also used by the S400, change the WPS driver port setting to FILE or delete the WPS driver.

Troubleshooting - An Error Message Appears 208

Application error, General protection fault

Windows

Check 1

Check 2

Check 3

Check 4

Check 5

Check 6

Are you using a Windows 3.1 application program?

Are several application programs running in the background?

Does the computer have sufficient memory?

Is there sufficient free space on the hard disk?

Is there a problem in the file you are trying to print?

Is the printer driver installed correctly?

Troubleshooting - An Error Message Appears 209

Check 1

Application error, General protection fault

Are you using a Windows 3.1 application program?

Attempting to print from a Windows 3.1 application program installed on the

Windows 98 or Windows 95 platform may cause an error. Use a Windows

98 or Windows 95 compatible application program.

Check 2

Are several application programs running in the background?

If you are running several application programs at the same time, there may not be enough memory available for the print job.

Quit the other application programs and try again.

Check 3

Does the computer have sufficient memory?

Make sure that you have the required amount of memory installed for the application program you are using to print.

For details, refer to the user’s manual for your application program.

If the amount of memory is insufficient, install more memory.

Troubleshooting - An Error Message Appears 210

Check 4

Application error, General protection fault

Is there sufficient free space on the hard disk?

An error may occur if there is not enough free space available on the hard disk. Check the amount of free space on the hard disk. If there is little free space available on the disk, delete any unneeded files.

Check 5

Is there a problem in the file you are trying to print?

If one of these errors occurs only when you try to print a particular file, there may be a problem in the file or the application program. Rebuild the file and try printing it again. If there is no problem with the new file, the old file was probably faulty.

If the same error occurs with the new file, call for help.

Troubleshooting - An Error Message Appears 211

Check 6

Application error, General protection fault

Is the printer driver installed correctly?

There may be a problem with the printer driver.

Uninstall the printer driver and install it again.

Refer to the Quick Start Guide provided with the printer.

Troubleshooting - An Error Message Appears 212

Other error messages

Check 1

Check 2

Check 3

An error displayed in the BJ Status Monitor?

Windows

An error displayed in any screens other than the BJ Status Monitor?

Windows

Error number (xxxx:) displayed?

Macintosh

Troubleshooting - An Error Message Appears 213

Check 1

Other error messages

Windows

An error displayed in the BJ Status Monitor?

When an error occurs, the BJ Status Monitor screen opens.

The Print Status tab displays a short description of the error and other information about the print job. Click the Guide tab to display instructions on how to solve the problem.

For problems that require more than one step in correcting the problem, click the Next button to see the next screen, or click the Back button to see the previous screen.

Troubleshooting - An Error Message Appears 214

Check 2

An error displayed in any screens other than the BJ Status Monitor?

One of the following messages may be displayed.

Delete any unneeded file to make more disk space available.

Quit any other application programs you are running in the background.

Cannot read printer driver. ...

Uninstall the printer driver and reinstall it.

Refer to Driver and Utility Guide for Windows Users.

Background printing failed.

Restart Windows and try again.

[Application name] cannot print. ...

Try printing again after the current job is finished.

Other error messages

Windows

Troubleshooting - An Error Message Appears 215

Check 3

Error number (xxxx:) displayed?

Other error messages

Macintosh

Error number (*202)

Sufficient memory not available for the application program.

Make sure the required amount of memory is allocated to the application program. If there is not enough memory installed, install more memory.

Refer to the user’s manual for your computer for information on installing additional memory.

Error number (*203)

Installed printer driver not operating correctly.

Remove the installed BJ printer driver and then install the printer driver again. For details, refer to the Driver and Utility Guide for Macintosh Users.

Troubleshooting - An Error Message Appears 216

Other error messages

Error number (*300)

Check the following.

• Printer is switched on?

• Printer cable is connected securely?

Make sure that the printer cable is securely fastened to the computer and the printer.

If the problem cannot be solved, check the settings in Chooser.

1

Select Chooser from the Apple menu.

2

Click the S400 icon.

3

Make sure that S400 is specified in the “Connect to box”.

If the problem still cannot be solved, remove unneeded documents from

Control Panels folder, and try again.

Troubleshooting - An Error Message Appears 217

Scanner Problems

Scanning result is unsatisfactory

Cannot be used with TWAIN-compatible application program

Other scanner problems

Troubleshooting - Scanner Problems 218

Scanning result is unsatisfactory

Scanned image blurred or distorted

Scanned image is of uneven quality

White portion becomes greyish

Parts of an image are missing or not aligned properly

Image contains unexpected colors, or is too light or too dark

Troubleshooting - Scanning result is unsatisfactory 219

Scanned image blurred or distorted

Check 1

Check 2

Check 3

Are you using a clear image for scanning?

Is the scanning holder unstained and undamaged?

Are you scanning thick paper?

Troubleshooting - Scanning result is unsatisfactory 220

Check 1

Scanned image blurred or distorted

Are you using a clear image for scanning?

Blurry images are not suited for scanning. For best scanning results, always use a clear, sharp images. A scanned image cannot be better than the original image.

Check 2

Note

Is the scanning holder unstained and undamaged?

As you use the scanning holder with originals, it is bound to get dirty. Clean the scanning holder using a soft cloth dipped in a weak, neutral detergent solution, and then wipe its wet surface off with a dry, soft cloth. If the scanning holder is scratched or damaged, replace it.

Additional scanning holders in A5 and A4 sizes can be purchased optionally. Note that the availability differs from area to area.

Check 3

Are you scanning thick paper?

For scanning, an image you use must be thinner than 0.25mm. Note that the thickness including the scanning holder must be thinner than 0.45mm.

Troubleshooting - Scanning result is unsatisfactory 221

Scanned image is of uneven quality

The scanned image is coarse and blurry.

Check

Is the resolution setting high enough?

Resolution determines the precision of the scanned image.

The greater the number of dots used to draw an image, the greater the precision and the higher the quality of the scanned image. For a better quality image, select a high number.

Note that the scanning speed becomes slower and the file size of the scanned image becomes larger when you use a higher resolution.

Troubleshooting - Scanning result is unsatisfactory 222

White portion becomes greyish

Check 1

Check 2

Check 3

Did you perform white level calibration?

Did you adjust the brightness and contrast?

Did you scan a monochrome image using the Colour or Greyscale setting?

Troubleshooting - Scanning result is unsatisfactory 223

Check 1

White portion becomes greyish

Did you perform white level calibration?

White level calibration is used for maintaining the correct colour balance of scanned images. This white level calibration is needed when using the scanner cartridge is used for the first time after purchase or when the system needs to update the white level calibration data.

Check 2

Note

Did you adjust the brightness and contrast?

Depending on the image you scan, a white portion is not recognised as white because the scanner detects and scans even the small differences of the density between white and other colours.

Adjust the brightness and contrast.

• When you are using IS Scan Plus, refer to the on-line Help.

• When you are using a TWAIN-compatible graphics application program, refer to the user’s manual of the application program.

Troubleshooting - Scanning result is unsatisfactory 224

Check 3

White portion becomes greyish

Did you scan a monochrome image using the Colour or Greyscale setting?

If the scanning mode is set to Colour or Greyscale, the scanner detects and scans gradations evenly, and white may not be recognised as white. When you scan a monochrome image, always set Black & White in the scanning mode so the scanner can scan using only two values between white and black. For details on how to set black and white in the scanning mode, refer to the on-line Help.

Troubleshooting - Scanning result is unsatisfactory 225

Parts of an image are missing or not aligned properly

Check 1

Check 2

Did you position the original within the proper scanning area?

Did you specify the scanning area correctly?

Troubleshooting - Scanning result is unsatisfactory 226

Check 1

Parts of an image are missing or not aligned properly

Did you position the original within the proper scanning area?

Make sure the original is positioned in the proper scanning area.

Check 2

Did you specify the scanning area correctly?

If the Paper Size setting is smaller than the paper size of original, parts of the image will be missing.

If you position the original outside the scanning area mistakenly, parts of the image may not be aligned properly. Always make sure the original is positioned correctly.

Troubleshooting - Scanning result is unsatisfactory 227

Image contains unexpected colors, or is too light or too dark

The appearance of the scanned image is not what you expected, or the image is too light or too dark.

Check 1

Check 2

Is the number of display colours set to High Color or True Color?

Is Colour Matching turned on?

Troubleshooting - Scanning result is unsatisfactory 228

Check 1

Image contains unexpected colors, or is too light or too dark

Is the number of display colours set to High Color or True Color?

Windows

Check the number of display colours.

1

From the Start menu, select Settings and then select Control Panel.

2

Double-click the Display icon, then click the Settings tab.

3

Make sure Colors is set to High Color or True Color in the Colors box.

Macintosh

Check the Colour Depth setting.

1

From the Apple menu, select Control Panels.

2

Select Monitors & Sound.

3

Make sure Thousands or Millions are set for Colour Depth.

Troubleshooting - Scanning result is unsatisfactory 229

Check 2

Image contains unexpected colors, or is too light or too dark

Is Colour Matching turned on?

The colours displayed on your display may not match the actual scanned colours. Colour Matching attains the best match between the colours displayed on your display and the actual colours in the scanned image.

Color Matching can be used when the Scanning Mode is set for Color.

Windows

1

Click the Custom Setting button.

2

Make sure that Colour Matching is enabled in the Custom Setting dialogue box.

Macintosh

1

Select Settings from the Menu screen.

2

Make sure that Colour Matching is enabled.

Troubleshooting - Scanning result is unsatisfactory 230

Cannot be used with TWAIN-compatible application program

Cannot launch IS Scan from within the TWAIN-compatible graphics application program

Cannot transfer to TWAIN-compatible graphics application program

Troubleshooting - Cannot be used with TWAIN-compatible application program 231

Cannot launch IS Scan from within the TWAIN-compatible graphics application program

Check

Does the TWAIN-compatible graphics application program you are using support the latest 32-bit TWAIN specifications or TWAIN Source Manager

(Version 1.5 or later)?

Windows

When IS Scan is used as a TWAIN interface, you must use the latest 32-bit

TWAIN-compatible graphics application program. Refer to the user’s manual of your application program.

Macintosh

When IS Scan is used as a TWAIN interface, you must use the graphics application program that supports the TWAIN Source Manager (Version 1.5 or later). Refer to the user’s manual of your application program.

Troubleshooting - Cannot be used with TWAIN-compatible application program 232

Cannot transfer to TWAIN-compatible graphics application program

Check

Does the TWAIN-compatible graphics application program you are using support the file format type and resolution of the image data?

Some TWAIN-compatible graphics application programs support specific file format types and resolution settings only. For example, the resolution settings of some OCR (optical character reader) application programs are limited to 300 to 400dpi.

Check the file format types and resolution settings of the TWAIN-compatible graphics application program first, and then scan and transfer the image again.

Troubleshooting - Cannot be used with TWAIN-compatible application program 233

Other scanner problems

Cannot install the scanner driver

Does not launch with default settings

Improper colours are displayed in the dialogue box

Scanning is too slow

Communication error occurs

An error message appears

Windows

Troubleshooting - Other scanner problems 234

Cannot install the scanner driver

Check 1

Check 2

Check 3

Check 4

Did you follow the scanner driver installation instructions?

Are any other application programs running?

Did you specify the correct CD-ROM drive for installation?

Windows

Is there a problem with the Setup Software & Reference Guide CD-ROM?

Troubleshooting - Other scanner problems 235

Check 1

Note

Cannot install the scanner driver

Did you follow the scanner driver installation instructions?

This Reference Guide provides step-by-step instructions for installing the scanner driver.

Installing the IS Scan Software

If an error occurred during installation and you had to forcibly shut down the installation procedure, you may not be able to install the scanner driver because Windows is no longer stable. Restart Windows and then reinstall the scanner driver.

Check 2

Are any other application programs running?

The scanner driver installation program may not execute successfully if it is run with other applications running in the background. Before you run the installation program again, shut down all other application programs.

Troubleshooting - Other scanner problems 236

Check 3

Note

Cannot install the scanner driver

Did you specify the correct CD-ROM drive for installation?

Windows

If the scanner driver installation program did not start automatically when you loaded the CD-ROM, double-click the My Computer icon, then doubleclick the CD-ROM icon on the Windows desktop.

• The drive name (E: for example) varies according to how your system is set up.

• When you install the printer driver from Run in the Start menu, specify the

CD-ROM drive and file name (Setup.exe) correctly.

Check 4

Is there a problem with the Setup Software & Reference Guide CD-ROM?

The Setup Software & Reference Guide CD-ROM may be damaged. On the Windows desktop, double-click the My Computer icon then double-click the CD-ROM icon. If Windows cannot read the CD-ROM, call for help.

Troubleshooting - Other scanner problems 237

Does not launch with default settings

Check

Windows

Did you launch IS Scan from a TWAIN-compatible graphics application program?

This problem occurs when IS Scan is launched from a TWAIN-compatible graphics application program.

Depending on the TWAIN-compatible graphics application program, Previous Settings selected in the Standard Value box under the Custom Settings dialogue box may be cleared, and standard settings characteristic of the

TWAIN-compatible program you are using may be used when launching IS

Scan.

If you wish to use the settings selected in the Custom Settings dialogue box when launching IS Scan, follow the procedure below.

1

Select Save Settings File from the Settings menu.

2

Next time you launch IS Scan, select Open Settings File from the Settings menu.

Troubleshooting - Other scanner problems 238

Improper colours are displayed in the dialogue box

Check

Is the number of display colours set to High Color or True Color?

Windows

This problem occurs when IS Scan is launched from a TWAIN-compatible application program.

If the problem is not solved, change the number of display colours of your computer.

1

From the Start menu, select Settings and then select Control Panel.

2

Double-click the Display icon, then click the Settings tab.

3

Check that the Colors setting is High Color or True Color in the Colors box.

Or, you may be able to solve the problem by minimising the IS Scan window and then return to the original size.

Macintosh

Check the Colour Depth setting as follows.

1

From the Apple menu, select Control Panels.

2

Select Monitors & Sound.

3

Check that Thousands or Millions are set for Colour Depth.

Troubleshooting - Other scanner problems 239

Scanning is too slow

Scanning is requiring an unusually long time.

Check

Are you using a higher resolution than required?

In order to scan an image, your computer must be able to receive a large amount of data. Therefore, the scanning speed varies according to the performance of the computer.

To shorten the time required for scanning:

• Use the appropriate resolution setting. Make sure that the resolution is not set higher than you require.

• Use the Prescanning feature to confirm and specify only a portion of the entire image before you scan.

Troubleshooting - Other scanner problems 240

Communication error occurs

Check 1

Did you launch IS Scan or IS Scan Plus immediately after it was closed?

Check 2

Check 3

Is the printer switched on and on-line?

Are you using the USB interface running under Windows 98?

Windows

Troubleshooting - Other scanner problems 241

Check 1

Communication error occurs

Did you launch IS Scan or IS Scan Plus immediately after it was closed?

Do not attempt to launch IS Scan or IS Scan Plus again immediately after it is closed. Wait for a few seconds and then launch again.

Check 2

Is the printer switched on and on-line?

Make sure the printer is switched on and on-line.

For details on the off-line status, refer to the on-line Help of your operating system.

Check 3

Are you using the USB interface running under Windows

98?

Windows

When using the USB interface running under Windows 98, a communication error may occur if the hardware acceleration setting is Full. To solve the problem, follow the procedure below.

1

Double-click the System icon in the Control Panel for Windows.

2

When the System Properties window is displayed, click the Performance tab.

3

Click the Graphics button.

4

If “Hardware acceleration” is set to Full in the Advanced Graphics Settings dialogue box, set to None.

Troubleshooting - Other scanner problems 242

An error message appears

Check

Refer to the on-line Help.

Windows

When you install the IS Scan Software using the default installation procedures, the on-line Help for IS Scan(Bjscan2.hlp) exists in the IS Scan folder.

Follow the procedure below.

1

Open the Program Files folder in Drive C.

2

Open the Canon folder in the Program Files folder.

3

Open the IS Scan folder in the Canon folder.

4

Open the "Bjscan2.hlp" file.

5

Click Messages to select the appropriate item.

Macintosh Open the on-line Help.

Troubleshooting - Other scanner problems 243

Other Problems

Cannot install the printer driver

BJ Status Monitor does not open

Cannot execute background printing

Windows

Troubleshooting - Other Problems 244

Cannot install the printer driver

Check 1

Check 2

Check 3

Check 4

Did you follow the printer driver installation instructions in the Quick Start

Guide?

Are any other application programs running?

Did you specify the correct CD-ROM drive for installation?

Windows

Is there a problem with the Setup Software & Reference Guide CD-ROM?

Troubleshooting - Other Problems 245

Check 1

Note

Check 2

Cannot install the printer driver

Did you follow the printer driver installation instructions in the Quick Start

Guide?

The Quick Start Guide provides step-by-step instructions for installing the printer driver. If you are reinstalling the printer driver, remove any other bubble jet printer drivers which have been installed on the computer before reinstalling the printer driver.

For details on how to uninstall the printer driver, refer to the Driver and Utility

Guide for Windows Users or Driver and Utility Guide for Macintosh Users.

If an error occurred during installation and you had to forcibly shut down the installation procedure, you may not be able to install the printer driver because Windows is no longer stable. Restart Windows and then reinstall the printer driver.

Are any other application programs running?

The installation program may not execute successfully if it is run with other applications running in the background.

Before you run the installation program again, shut down all other application programs. If other BJ printer drivers are installed in your system, uninstall them before you run the installation program again.

For details on how to uninstall the printer driver, refer to the Driver and Utility

Guide for Windows Users or Driver and Utility Guide for Macintosh Users.

Troubleshooting - Other Problems 246

Check 3

Note

Check 4

Cannot install the printer driver

Did you specify the correct CD-ROM drive for installation?

Windows

If the printer driver installation program did not start automatically when you loaded the CD-ROM, double-click the My Computer icon, then double-click the CD-ROM icon on the Windows desktop.

For details about the installation procedure, refer to the Quick Start Guide.

• The drive name (E: for example) varies according to how your system is set up.

• When you install the printer driver from Run in the Start menu, specify the

CD-ROM drive and file name (Install.exe) correctly.

Is there a problem with the Setup Software & Reference Guide CD-ROM?

The Setup Software & Reference Guide CD-ROM may be damaged. On the Windows desktop, double-click the My Computer icon then double-click the CD-ROM icon. If Windows cannot read the CD-ROM, call for help.

Troubleshooting - Other Problems 247

BJ Status Monitor does not open

Windows

The BJ Status Monitor does not open and displays messages and guidance.

Check 1

Check 2

Do your computer and printer cable support bi-directional communication?

Is the bi-directional option selected in the printer driver?

Troubleshooting - Other Problems 248

Check 1

Note

BJ Status Monitor does not open

Do your computer and printer cable support bi-directional communication?

Check the hardware specifications for your computer and printer cable.

Operation of the BJ Status Monitor depends on bi-directional data transfer between the computer and printer. The computer and printer cable must both be capable of effecting bi-directional data transfer.

If you are unsure as to whether your computer or printer cable supports bidirectional communication, contact your hardware manufacturer.

Check 2

Is the bi-directional option selected in the printer driver?

To set the bi-directional option, follow the procedure below.

1

Open the Printer Properties dialogue box directly from the Start menu.

2

Click the Details tab and click the Spool Settings button.

3

In the Spool Settings dialogue box, click the radio button for "Enable bidirectional support for this printer".

For details on how to open the Printer Properties dialogue box directly from the Start menu, refer to the Driver and Utility Guide for Windows Users.

Troubleshooting - Other Problems 249

Cannot execute background printing

The BJ Backgrounder is not displayed during a print job and you cannot use background printing.

Check 1

Is there enough free space available on the hard disk?

Check 2

Is background printing enabled in the printer driver?

Troubleshooting - Other Problems 250

Check 1

Cannot execute background printing

Is there enough free space available on the hard disk?

You may not be able to print if there is not enough free space on the hard disk. Delete unneeded files to create more space.

Note

Check 2

If you are unable to make more space available on your hard disk by deleting files, switch background printing off.

Is background printing enabled in the printer driver?

Windows

1

Open the Printer Properties dialogue box, then click the Page Layout tab.

2

Check Background Printing in the Background checkbox.

Macintosh

1

Select Chooser from the Apple menu.

2

Set Backgrounding to On.

Troubleshooting - Other Problems 251

Specifications

Printing method:

Bubble Jet on-demand

Printing resolution:

1440 (horizontal) x 720 (vertical) dpi.

Print speed (printing with Canon standard pattern):

Black printing using Black BJ Cartridge BC-30e

Fast:

Normal:

9.0 ppm

6.8 ppm

Colour printing using Color BJ Cartridge BC-33e

Fast 4.0 ppm

Normal: 2.8 ppm

Photo colour printing using Color BJ Cartridge BC-34e Photo

Normal: 0.25 ppm

Print direction: Bi-directional

Print width: 203 mm max. (8.0 in.)

Resident print control mode: Canon extended mode

Receive buffer: 128 kB

Specifications 252

Interface (parallel): IEEE 1284-compatible

Interface (USB): USB 1.0-compatible

Interface connector (parallel): Amphenol 57-40360 or equivalent

Interface connector (USB): USB standard Series B receptacle

Recommended printer cable (parallel):

Material: AWG28 or larger

Type:

Length:

Twisted-pair shielded cable

Up to 2.0m (6.5 ft)

Connectors: Amphenol 30360 or equivalent

Recommended printer cable (USB):

Material: AWG28 (data wiring pair) or AWG20 to 28 (distribution

Type:

Length: pair)

Twisted-pair shielded cable

Up to 5.0m (16.4 ft)

Connectors: USB standard Series B pluggable

Acoustic noise level: Approx. 45 dB (per ISO 9296)

Operating environment:

Temperature: 5°C to 35°C (41°F to 95°F)

Humidity: 10% to 90% (no condensation)

Specifications 253

Storage environment:

Temperature: 0°C to 35°C (32°F to 95°F)

Humidity: 5% to 90% (no condensation)

Power supply:

Europe AC 230V±10%, 50Hz

USA/Canada AC 120V, 60Hz

Australia AC 240V, 50Hz

Power consumption:

off*: Approx. 1W (AC 230±10%)

Standby**:

Approx. 1W (AC 120V)

Approx. 2W (AC 230±10%)

Printing:

Approx. 2W (AC 120V)

Approx. 30 W

* To shut down power completely, remove the power cord from the wall outlet.

** This printer is provided with an automatic power off feature. If the printer does not receive any data for a specified length of time, the printer automatically powers down to the standby mode. You can set the printer to power down automatically if it does not receive a print job for 1, 10, 30 or 60 minutes.

For details about switching on the Auto Power Off feature and setting the time interval to elapse before powering down to standby, refer to on-line Help.

Specifications 254

Dimensions (with paper rest and paper output tray retracted):

418 mm(W) x 306 mm(D) x 169 mm (H)

16.5"(W) x 12.0"(D) x 6.6"(H)

Weight: Approx. 3.7 kg (8.16 lb.)

Feed method:

Continuous feed through auto sheet feeder

For High resolution paper, plain paper, envelopes, Transparencies,

Glossy photo paper, high gloss photo film, Back print film, Glossy photo cards, T-shirt transfers

Sheet feeder capacity:

Plain paper (64 g/m

2

)

High resolution paper

Envelopes

Transparencies

Back print film

Glossy photo paper

High gloss photo film

Glossy photo cards

Banner paper

T-shirt transfers

100 sheets max.

80 sheets max.

10 pieces max.

30 sheets max.

10 sheets max.

10 sheets max.

1 sheet

1 sheet

1 sheet

1 sheet

Specifications 255

Ordinary print media:

Regular size: A4, A5, B5, Letter, Legal,

European DL, US Com.#10

Custom size: width: height:

Weight:

100.0mm to 241.3mm (3.94" to 9.50")

100.0mm to 584.2mm (3.94" to 23.0")

64 to 105 g/m

2

Special Canon media:

High Resolution Paper HR-101

Glossy Photo Paper GP-301

High Gloss Photo Film HG-201

Glossy Photo Cards

Transparencies

Back Print Film

T-Shirt Transfers

Banner Paper

FM-101

CF-102

BF-102

TR-201

Graphic image printing:

Data format:

Canon extended mode: Raster image format

Resolution:

Canon extended mode: 180, 360, 720, 1440 dpi

Specifications 256

Compatible BJ Cartridges:

Color BJ Cartridge BC-33e:

Nozzles: 48 per colour

Ink colours: Cyan, Yellow, Magenta

Capacity of each ink tank*:

Black Approx. 1520 sheets

Cyan Approx. 550 sheets

Magenta Approx. 410 sheets

Yellow Approx. 310 sheets

* When printing the ISO JIS-SCID No. 5 pattern on plain paper with

Standard selected for Choose Print Mode in the Windows 98/Windows 95 printer driver.

Color BJ Cartridge BC-34e Photo:

Nozzles: 48 per color

Ink colours: Photo Black, Photo Cyan, Photo Magenta

Capacity of each ink tank*:

Photo Black

Photo Cyan

Approx. 920 sheets

Approx. 380 sheets

Photo Magenta Approx. 210 sheets

Yellow Approx. 450 sheets

* When printing the ISO JIS-SCID No. 5 pattern on plain paper with

Plain Paper selected for Paper Type and Super Photo selected for

Choose Print Mode in the Windows 98/Windows 95 printer driver.

Specifications 257

Capacity of each ink tank**:

Photo Black

Photo Cyan

Approx. 730 sheets

Approx. 210 sheets

Photo Magenta Approx. 130 sheets

Yellow Approx. 270 sheets

** When printing the ISO JIS-SCID No. 5 pattern on High resolution paper with Super Photo selected for Choose Print Mode in the Windows 98/ Windows 95 printer driver.

Black BJ Cartridge BC-30e:

Nozzles: 60

Ink colours: Black only

Capacity: Approx. 1150 sheets

(1500 characters per page, normal text)

Printer driver operating environment:

IBM PC/AT-compatible computer running Windows 98, Windows 95,

Windows NT 4.0, Windows 2000, or Macintosh computers with USB interface computer running Mac OS 8.1 or later

Hard disk space:

Approx. 40MB to install on Windows 98, Windows 95, approx. 38MB to install on Windows NT 4.0, Windows 2000, or approx. 21MB to install on

Mac OS (including temporary files)

Specifications 258

Note

Windows

Macintosh

• The BJ Status Monitor cannot be used when printer is used in network environment.

• When the connecting printer and computer through USB interface, use the system in the following operating environment.

Computer with Microsoft Windows 98, which is preinstalled by a computer manufacturer on purchase. (USB port operation also needs to be assured by the manufacturer.)

Macintosh computers with USB interface computer with Mac OS 8.1 or later, which is preinstalled by a computer manufacturer on purchase.

(When using an iMac running under Mac OS 8.1, the system must be upgraded using iMac Firmware 1.0, which can be downloaded from the home page of Apple Computer, Inc.)

Specifications are subject to change without notice.

Specifications 259

Index

A

B

Application error

ATM font

Auto sheet feeder

209

173

9

Back Print Film BF-102

Using

Background printing

Banner Paper

Using

BCI-3eBK (ink tank for Black BJ Cartridge BC-30e)

BCI-3eBK (ink tank for Color BJ Cartridge BC-33e)

BCI-3eC (ink tank for Color BJ Cartridge BC-33e)

17

,

39

39

250

18

,

28

,

54

54

65

,

113

113

63

,

113

BCI-3eM (ink tank for Color BJ Cartridge BC-33e) 63

,

113

BCI-3ePBK Photo (ink tank for Color BJ Cartridge BC-34e Photo) 64

,

113

BCI-3ePC Photo (ink tank for Color BJ Cartridge BC-34e Photo) 64

,

113

BCI-3ePM Photo (ink tank for Color BJ Cartridge BC-34e Photo) 64

,

113

BCI-3eY (ink tank for Color BJ Cartridge BC-33e)

BCI-3eY (ink tank for Color BJ Cartridge BC-34e Photo)

Bi-directional communication

BJ Cartridge

BJ Cartridges You Can Use with the Printer

63

,

113

64

,

113

248

,

249

63

Index 260

C

Black BJ Cartridge BC-30e

Color BJ Cartridge BC-31e

Color BJ Cartridge BC-33e

Color BJ Cartridge BC-34e Photo

Notes on Handling the

Replacing the

Using the

BJ Cartridge Container

BJ Status Monitor

Bjscan2.hlp

Black BJ Cartridge BC-30e

Canon Special Media

Cartridge Holder

Cartridge Lock Lever

Cleaning

the paper feed rollers

the print head

the printer

Color BJ Cartridge BC-31e

Color BJ Cartridge BC-33e

Color BJ Cartridge BC-34e Photo

Color Image Scanner Cartridge IS-32

Connecting

the Power Cord the Printer

16

11

11

133

109

131

120

63

64

, 120

78

10

10

65

, 120

120

63

64

, 120

66

120

62

68 ,

81

248

243

65

, 120

Index 261

D

Deep print head cleaning

Default printer

Setting the S400 as the

Driver

scanner driver basics

E

F

G

Front cover

Glossy Photo Cards FM-101

Using

Glossy Photo Paper GP-301

Using

H

Envelopes

Using

Error message

European DL Envelope

Halftoning

High Color

High Gloss Photo Film HG-201

Using

High Resolution Paper HR-101

111

148

, 179

77

15

34

203

, 213

15 ,

27 ,

34

9

17 ,

50

50

16 ,

43

43

169

229

16 ,

47

47

16 ,

33

Index 262

I

Ink Tank

Ink Tank BCI-3eBK (For Black BJ Cartridge BC-30e)

Ink Tank BCI-3eBK (For Color BJ Cartridge BC-33e)

Ink Tank BCI-3eC (For Color BJ Cartridge BC-33e)

Ink Tank BCI-3eM (For Color BJ Cartridge BC-33e)

65

, 113

63

, 113

63

, 113

63

, 113

Ink Tank BCI-3ePBK Photo (For Color BJ Cartridge BC-34e Photo) 64

, 113

Ink Tank BCI-3ePC Photo (For Color BJ Cartridge BC-34e Photo) 64

, 113

Ink Tank BCI-3ePM Photo (For Color BJ Cartridge BC-34e Photo) 64 ,

113

Ink Tank BCI-3eY (For Color BJ Cartridge BC-33e)

Ink Tank BCI-3eY (For Color BJ Cartridge BC-34e Photo)

Installing the IS Scan Software

Intensity 158

,

63

64

162

,

,

,

113

113

82

165

Interface cable

Parallel

USB

IS Scan

Launching

Plus

10

10

10

77

87

77

L

M

Landscape

Load limit mark

Loading Paper and Other Media

LPT1

Macintosh

20

22

20

204

5

Index 263

N

Maintenance

Aligning the Print Head

BJ Cartridge Maintenance

Printing a Nozzle Check Pattern

Prolonging the Service Life of the Printer

Replacing Ink Tanks

Replacing the BJ Cartridge

Transporting the Printer

When to Replace a BJ Cartridge

Media

Back Print Film BF-102

Banner Paper

Glossy Photo Cards FM-101

Glossy Photo Paper GP-301

High Gloss Photo Film HG-201

High Resolution Paper HR-101

Transparencies

Transparencies CF-102

T-Shirt Transfer TR-201

T-Shirt Transfers

Media Sizes You Can Use with the Printer

Sizes

Weight

Media Types You Can Use with the Printer

Media Types You Cannot Use with the Printer

Normal print head cleaning

104

14 ,

15 ,

16

17

18

17

16

16

16

101

127

103

106

102

113

120

136

14

14

14

15

19

39

17

18

60

109

Index 264

O

Nozzle check pattern

Number of sheets that can be loaded

Operation panel

Ordinary paper

Orientation

P

Packing material

Paper guide

Paper output tray

Paper rest

Paper thickness lever

Setting the

Parallel interface

Parts and Functions

Front view

Inside the printer

Operation panel

Rear view

Photo Optimizer

Photographs

Printing Photographic Images

Tips on Printing Photographic Images

Plain paper

Using

Portrait

PostScript printer

106

22

12

15

20

136

9

9

9

9

22

10

8

9

11

12

10

74

72

71

15

29

20

173

Index 265

POWER button

Power connector

POWER lamp

Print head

Aligning the

Cleaning the

Print side

Printable area

A4

A5

B5

Banner Paper

Envelope

Glossy Photo Cards

Legal

Letter

Printer (Parts and Functions)

Front view

Inside the printer

Operation panel

Rear view

Printer cable connector

Parallel interface

USB interface

Printer port (LPT1)

Printing area

A4

A5

12

10

12

109

, 127

127

109

21

23

27

26

25

25

24

24

24

28

10

10

10

10

204

11

12

8

9

24

24

Index 266

Q

B5

Banner Paper

Envelope

Glossy Photo Cards

Legal

Letter

Printing on Paper and Other Media

Loading Paper and Other Media

Protective cap

Protective tape

QuickDraw printer

R

Replacing

the BJ Cartridges

the Ink Tanks

Resolution

scanning

RESUME button

S

Scan

About the Scanning Area

Launching IS Scan

Performing White Level Calibration

Prescanning

Scanning

25

25

13

20

24

28

27

26

69

, 117

69

173

120

113

86

, 222

12

86

87

90

96

86 ,

93

Index 267

T

Scanning an Image

Scanner Cartridge

Using the

Scanner driver

Installing the

IS Scan

IS Scan Plus

Scanning holder

Using the

Specifications

Transparencies CF-102

Using

Troubleshooting

An Error Message Appears

Application error, General protection fault

Error writing to LPT1 or USBPRN

Other error messages

Other Problems

BJ Status Monitor does not open

Cannot execute background printing

Cannot install the printer driver

Paper Jams or Does Not Feed

Multiple sheets feed together

Paper does not feed from auto sheet feeder

Paper jam

Paper skewing during feeding

93

78

82

77

77

80

252

248

250

245

188

194

189

196

192

17

39

140

203

209

204

213

244

Index 268

Printer Does Not Start or Stops in Mid-job

Cartridge holder does not move to centre

Print job does not start

Printer does not switch on

Printing halts

Printing starts but nothing printing

Printout is Unsatisfactory

Backs of pages stained with ink

Characters and figures notched / gradation streaked or unnatural 173

Colours not clear 142

Colours streaked or uneven

Colours streaked or wrong

167

151

Ink blurred

Last part of print job not printing

Meaningless characters, symbols printed

Printed and on-screen colour do not match

160

170

147

145

174

186

177

175

181

183

141

159

Printed pages curled

Printed surface scratched

Single file page prints over two or more pages

Straight lines are broken

Text cut off at bottom right corner, right edge or bottom edge

White streaks visible

Scanner Problems

Cannot be used with TWAIN-compatible application program

Cannot launch IS Scan from within the TWAIN-compatible graphics application program

Cannot transfer to TWAIN-compatible graphics application program

156

163

150

153

149

166

218

231

232

233

Index 269

Other scanner problems

An error message appears

Cannot install the scanner driver

Communication error occurs

Does not launch with default settings

Improper colours are displayed in the dialogue box

Scanning is too slow

Scanning result is unsatisfactory

Image contains unexpected colors, or is too light or too dark 228

Parts of an image are missing or not aligned properly 226

Scanned image blurred or distorted

Scanned image is of uneven quality

220

222

White portion becomes greyish

The POWER Lamp Flashes Orange

Eight flashes: Waste ink tank almost full

Five flashes: Cartridge not installed correctly

223

198

201

200

Four flashes: BJ Cartridge out of ink

Seven flashes: BJ Cartridge defective

Six flashes: BJ Cartridge not installed

The POWER lamp flashes orange and green alternately:

Service error

Three flashes: Paper jam

Two flashes: Out of paper or paper feed error

True Color

234

243

235

241

238

239

240

219

200

201

200

TrueType font

Using

T-Shirt Transfer TR-201

202

199

199

229

173

18

60

Index 270

U

W

US Commercial #10 Envelope

USB interface

USBPRN (nn: numerals)

Waste ink tank almost full

White calibration sheet

White level calibration

WPS driver

34

10

204

201

79 ,

90

90

172

, 208

Index 271

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Key Features

  • 4 MP
  • Optical zoom: 3x Digital zoom: 3.6x
  • Video recording 320 x 240 pixels
  • Built-in microphone

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