Specifications | Canon 3748B002 All in One Printer User Manual

V01
Contents
Introduction
How to Use This Manual
Parts and Functions of the Printer
Front View
Rear View
Inside the Printer
Operation Panel
Printing on Paper and Other Media
Media Sizes You Can Use with the Printer
Media Types You Can Use with the Printer
Media Types You Cannot Use with the Printer
Loading Paper and Other Media
Printing Area
Using Plain Paper or High Resolution Paper
Using Envelopes
Using Transparencies or Back Print Film
Using Glossy Photo Paper
Using High Gloss Photo Film
Using Glossy Photo Cards
Using Banner Paper
Using T-Shirt Transfers
2
Using the BJ Cartridges
BJ Cartridges You Can Use with the Printer
Notes on Handling BJ Cartridges
Printing Photographs
Tips on Printing Photographic Images
Printing Photographic Images
About Photo Optimizer
Using the Scanner
Scanner Driver Basics
Before Using the Scanner
Installing the IS Scan Software
About the Scanning Area
Launching IS Scan
Performing White Level Calibration
Scanning an Image
Saving an Image
Routine Maintenance
Prolonging the Service Life of the Printer
BJ Cartridge Maintenance
When to Replace a BJ Cartridge
Printing a Nozzle Check Pattern
Cleaning the Print Head
Replacing Ink Tanks
3
Replacing the BJ Cartridge
Aligning the Print Head
Cleaning the Printer
Cleaning the Paper Feed Rollers
Transporting the Printer
Troubleshooting
Printout is Unsatisfactory
Printer Does Not Start or Stops in Mid-job
Paper Jams or Does Not Feed
The POWER Lamp Flashes Orange
An Error Message Appears
Scanner Problems
Other Problems
Specifications
Index
Appendix
Driver and Utility Guide for Windows Users
Driver and Utility Guide for Macintosh Users
4
Introduction
Thank you for purchasing the S400 Bubble Jet Printer.
This Reference Guide provides complete descriptions of the features and functions of the
printer. To maximise the life of your printer, familiarise yourself fully with its functions and
how to use it.
Note
This manual uses the following symbols depending on the computer system you are using.
Always observe the instructions indicated by these symbols.
Windows
Indicates information for Windows 98 and Windows 95 users only.
Macintosh
Indicates information for Macintosh computers with USB interface only.
For detailed information on the printer driver settings, see the "Driver and Utility Guide for
Windows Users" section or the "Driver and Utility Guide for Macintosh Users" section in this
Reference Guide.
If you are a Windows NT 4.0 or Windows 2000 user, refer to the Guide for details on printer
driver functions. After installing the driver, the Guide can be accessed by pointing to Start
menu → Program → S400 → Guide.
Introduction
5
How to Use This Manual
To view this Reference Guide, we recommend that you use Acrobat Reader 3.0 or higher. The screens displayed by Acrobat Reader 3.0 are slightly different.
Use this button when you wish to
enlarge the instruction screen of the
Reference Guide. Select this button
in the tool bar, and click within the
screen of the Reference Guide.
Displays the previous page.
Displays the next
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Returns to the page
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Indicates a link to jump to a
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shaded in blue.
How to Use This Manual
6
Use this button to
search for a word.
Displays a table of contents for the Reference Guide.
Click the desired item to jump to the topic.
Click the "+" symbol when you wish to see detailed headings for each chapter.
Click the "–" symbol when you wish to return to the
original display.
How to Use This Manual
7
Parts and Functions of the Printer
Front View
Rear View
Inside the Printer
Operation Panel
Parts and Functions of the Printer
8
Front View
Operation Panel
Operation Panel
Paper Guide
Ensures that the sheets from the stack in the auto
sheet feeder feed straight into the printer. Always
align this guide with the left edge of the paper.
Paper Rest
Raise to support the paper,
especially a larger paper size.
Auto Sheet Feeder
Holds multiple sheets of paper
or other media which are automatically fed into the printer one
sheet at a time.
Paper Thickness Lever
Paper Output Tray
Holds printed sheets after they are ejected
from the printer.
Adjusts the gap between the print
heads and the surface of the paper for
the type of paper you are printing on.
Front Cover
Open to install, replace or switch the BJ
Cartridges, or to remove a paper jam.
Parts and Functions of the Printer
9
Rear View
Printer Cable Connector (Parallel Interface)
Provides a connection point for connecting a parallel
interface cable to the printer.
Printer Cable Connector (USB Interface)
Provides a connection point for connecting a
USB interface cable to the printer.
Power Connector
Provides a connection point for
connecting the power cord to the
AC power outlet. The power cord
may or may not be permanently
attached to the printer, depending
on the country of purchase.
Parts and Functions of the Printer
10
Inside the Printer
Cartridge Holder
Set the BJ Cartridge (colour, photo, black) or scanner cartridge.
Cartridge Lock Lever
Locks the BJ Cartridges onto the cartridge holder.
Parts and Functions of the Printer
11
Operation Panel
POWER button
RESUME button
Press to switch the printer on
and off.
After you have removed the cause of a printer
error, press the RESUME button to resume
printing.
POWER lamp
Lights to indicate the status of the printer.
Off:
Printer power off.
On (green):
Ready for operation.
Flashing (green):
Standby status or print job in progress.
Flashing (orange):
Printer error. Remove the cause of the error before
printing is resumed.
Flashing (orange and green): Service error. Contact a Canon service facility.
Note
Press and hold the RESUME button for the required number of flashes and
release to perform these special tasks:
One flash:
Cleaning the Print Head
Two flashes:
Printing a Nozzle Check Pattern
Three flashes: Cleaning the Paper Feed Rollers
These important tasks can also be performed with the printer driver.
Parts and Functions of the Printer
12
Printing on Paper and Other Media
Media Sizes You Can Use with the
Printer
Using Plain Paper or High Resolution Paper
Media Types You Can Use with the
Printer
Using Envelopes
Media Types You Cannot Use with
the Printer
Loading Paper and Other Media
Printing Area
Using Transparencies or Back Print
Film
Using Glossy Photo Paper
Using High Gloss Photo Film
Using Glossy Photo Cards
Using Banner Paper
Using T-Shirt Transfers
Printing on Paper and Other Media
13
Media Sizes You Can Use with the Printer
The following table lists the standard paper sizes that can be used with the printer.
Paper
A5
B5
A4
Letter
Legal
Envelope (European DL)
Envelope (US Com. #10)
Glossy Photo Cards
Width x Height
148.0mm x 210.0mm
182.0mm x 257.0mm
210.0mm x 297.0mm
8.5" x 11.0" (215.9mm x 279.4mm)
8.5" x 14.0" (215.9 x 355.6mm)
220mm x 110mm
9.5" x 4.1" (241.3mm x 104.77mm)
118.6mm x 213.9mm (with borders)
101.6mm x 152.4mm (final size without borders)
You can also use custom paper sizes within the following ranges.
Width:
100.0mm to 241.3mm (3.94" to 9.50")
Height:
100.0mm to 584.2mm (3.94" to 23.00")
Media of the following weight can be loaded for printing: 64g/m2 to 105g/m2
Printing on Paper and Other Media
14
Media Types You Can Use with the Printer
Plain paper and special Canon media are recommended for use with the printer. Specify
the media name and size when you purchase Canon special media.
Refer to the instructions provided with special media for details about handling and printing.
■ Ordinary Paper
• Plain Paper
Provides the standard print quality.
Standard photocopier paper can be used if its weight is within the range
of 64 and 105 g/m2. (Canon Bubble Jet Paper LC-301 can also be used.)
Using Plain Paper or High Resolution Paper
• Envelopes
The standard European DL and US Commercial #10 sizes can be used.
Do not use other envelope sizes.
Using Envelopes
Printing on Paper and Other Media
15
Media Types You Can Use with the Printer
■ Canon Special Media
Canon offers a range of special paper and films for the reproduction of superb images in
vibrant colours. For best results when printing photographs, use the Photo BJ Cartridge.
• High Resolution Paper HR-101
Provides more vivid colours than plain paper.
Ideal for printing photographs or business documents that include large
numbers of colour illustrations and graphs.
Using Plain Paper or High Resolution Paper
• Glossy Photo Paper GP-301
Slightly heavier than High Resolution Paper because a gloss coating is
applied to the print side of the paper. Provides near-photographic quality
images with the glossy feel of a photographic print.
Using Glossy Photo Paper
• High Gloss Photo Film HG-201
A film sheet with a higher gloss than Glossy Photo Paper GP-301.
To obtain the highest quality reproduction of photographs, use this media
with only the Color BJ Cartridge BC-33e. The Black BJ Cartridge BC-30e
cannot be used with this media.
Using High Gloss Photo Film
Printing on Paper and Other Media
16
Media Types You Can Use with the Printer
• Glossy Photo Cards FM-101
A special card made of the same stock as Glossy Photo Paper GP-301.
You can create a photo card printed over its entire area by printing the
image so that it extends beyond the perforations and then trimming off the
unwanted white margins. Use this card when you want to print a colour or
a photo over the entire card.
Using Glossy Photo Cards
• Transparencies CF-102
These can be used to prepare materials for use with an overhead projector. To avoid paper jams and other problems, never use transparencies
intended for use with other Canon BJ printers (e.g., CF-101), laser beam
printers or photocopiers.
Using Transparencies or Back Print Film
• Back Print Film BF-102
This white translucent film is ideal for displays that use backlighting to
show a printed image in the same way as slides and stained glass. The
original image is reversed horizontally (mirrored) when printed.
Using Transparencies or Back Print Film
Printing on Paper and Other Media
17
Media Types You Can Use with the Printer
• Banner Paper
This banner paper allows you to print on up to six connected sheets of A4
or Letter size paper to create party or advertising banners.
Using Banner Paper
• T-Shirt Transfer TR-201
This is a media for creating iron-on prints for T-shirts. You can make an
original T-shirt simply by printing your favourite photograph or illustration
onto this media. The original image is reversed horizontally (mirrored)
when printed.
Using T-Shirt Transfers
Printing on Paper and Other Media
18
Media Types You Cannot Use with the Printer
To avoid poor print quality and possible damage to the printer, never use the types of media
listed below.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Folded paper
Curled paper
Creased or crumpled paper
Damp or wet paper
Excessively thin media (weight less than 64g/m2)
Excessively thick media (more than 0.6 mm thick)
Continuous feed paper (tractor feed)
Punched paper (loose-leaf folder inserts, etc.)
Reply-paid postcards (i.e., double postal card)
Postcards with a photograph printed on the reverse side
Postcards with a photograph or sticker pasted on
Envelopes with overlapping flaps
Envelopes with pressure seals
Envelopes with embossed or treated surfaces
Printing on Paper and Other Media
19
Loading Paper and Other Media
■ Landscape and Portrait
There are two methods of orientation you can use to load the printer, depending on the type
of media you intend to load.
• When the short edge of the paper is fed into the auto sheet feeder, this is
called Portrait orientation.
• When the long edge of the paper is fed into auto sheet feeder, this is
called Landscape orientation.
Paper
A5
B5
A4
Letter
Legal
Envelope (European DL)
Envelope (US Com. #10)
Glossy Photo Cards
Portrait (vertical)
Landscape (horizontal)
Yes
Yes
Yes
Yes
Yes
No
No
Yes
No
No
No
No
No
Yes
Yes
No
Printing on Paper and Other Media
20
Loading Paper and Other Media
■ Print Side
The following media must be printed on the correct side.
•
•
•
•
•
Envelope
High resolution paper
Back print film
Glossy photo paper
High gloss photo film
• Glossy photo card
• T-shirt transfers
Must be printed on the address side.
Must be printed on the whiter side.
Must be printed on the matte side.
Must be printed on the whiter (glossy) side.
Must be loaded and printed with the glossy side
facing up and the cut corner aligned against the
right of the auto sheet feeder.
Must be printed on the whiter (glossy) side.
Must be loaded and printed with green lines facing down and the cut corner aligned against the
right of the auto sheet feeder.
Printing on Paper and Other Media
21
Loading Paper and Other Media
■ Number of sheets that can be loaded
The type of paper feed and the number of sheets that can be loaded vary according to the
type of media. Make sure that the paper stack is not higher than the load limit mark on the
auto sheet feeder and set the paper thickness lever Up or Down as listed below.
Media type
Plain paper
Max. capacity
High Resolution Paper
Glossy Photo Paper
Approximately 100 sheets (64 g/m2)
Approximately 10 pieces (European DL or
US Com. #10)
Approximately 80 sheets
Approximately 10 sheets
High Gloss Photo Film
Glossy Photo Card
Transparencies
Back Print Film
Banner Paper
T-shirt Transfers
1
1
Approximately 30 sheets
Approximately 10 sheets
1 sheet (2 to 6 sheets in length)
1 sheet
Envelope
Paper
Thickness lever
Up
Down
Up
Up
Up
Up
Up
Up
Down
Down
Printing on Paper and Other Media
22
Printing Area
To ensure the best print quality, the printer allows a margin along each edge of the media.
(The printing area varies according to the media size.)
Note that the term "printing area" represents both the recommended area for the optimum
print quality and the entire area where the printer can technically print.
The following key is provided to show you how these areas are shown in
the illustrations that follow.
Printing area (dark blue): Canon recommends that you print within
this area. (
)
Printable area (light blue): The area where it is possible to print.
However, printing in this area can
adversely affect the print quality or the
)
paper feed precision. (
A5, B5, A4
Letter, Legal
Glossy Photo Cards
Envelope
Banner Paper
Printing on Paper and Other Media
23
Printing Area
■ A5, B5, A4
Printable Area (width x height) Size (mm)
A5
B5
A4
141.2mm x 202.0mm
175.2mm x 249.0mm
203.2mm x 289.0mm
3.0mm
32.0mm
5.0mm
26.0mm
3.4mm
3.4mm
Recommended printing area
Printable area where it is possible to print.*
Note
*: Printing in this area can adversely affect the print quality or the paper
feed precision.
Printing on Paper and Other Media
24
Printing Area
■ Letter, Legal
Printable Area (width x height) Size (mm)
Letter 203.2mm x 271.4mm
Legal 203.2mm x 347.6mm
3.0mm
32.0mm
5.0mm
26.0mm
6.4mm
6.3mm
Recommended printing area
Printable area where it is possible to print.*
Note
* Printing in this area could adversely affect the print quality or the paper
feed precision.
Printing on Paper and Other Media
25
Printing Area
■ Glossy Photo Cards
Printable Area (width x height) Size (mm)
Glossy Photo Cards
109.4mm x 159.9mm
32.0mm
26.0mm
5.1mm
4.1mm
Recommended printing area
(Printable and recomended printing areas are identical.)
Printing on Paper and Other Media
26
Printing Area
■ Envelope
Printable Area (width x height) Size (mm)
European DL
US Com. #10
203.2mm x102.0mm
203.2mm x 96.7mm
3.0mm
A
6.4mm
B
A
B
DL
7.0mm
10.4mm
Com #10
7.0mm
31.7mm
Recommended printing area
(Printable and recommended printing areas are identical.)
Printing on Paper and Other Media
27
Printing Area
■ Banner Paper
Printable Area (width x height) Size (mm)
Banner Paper 203.2mm x 1779.0mm (A4)
203.2mm x 1673.4mm (Letter)
32.0mm
3.0mm
3.4mm**
3.4mm
Min. 2 sheets
Max. 6 sheets
Recommended printing area
Printable area where it is possible to print.*
Note
* Printing in this area could adversely affect the print quality or the paper
feed precision.
** 9.3mm for Letter size
Printing on Paper and Other Media
28
Using Plain Paper or High Resolution Paper
1
Make sure that the printer is switched on and the paper thickness lever ➀ is
set to the Up position. Raise the paper rest ➁.
➁
➀
Printing on Paper and Other Media
29
Using Plain Paper or High Resolution Paper
2
Important
Fan the stack to remove static cling and align the edges of the stack by tapping them on a flat surface. Loading the paper without first fanning and
aligning the edges could cause paper jams.
To avoid touching the print surface, always handle media by the edges.
Unclean or scratched print surfaces can adversely affect print quality.
Printing on Paper and Other Media
30
Using Plain Paper or High Resolution Paper
3
Load the stack of paper.
➀ Align the stack with the right side of the auto sheet feeder and insert it
into the auto sheet feeder.
• Plain paper
You can print on either side.
• High Resolution Paper Load the paper with the whiter side facing up.
➁ Slide the paper guide to the left side of the stack until it is snug.
Important
Make sure that the top of the stack is not higher than the load limit mark.
Maximum load capacity is as follows.
• Plain paper
Approximately 100 sheets (64g/m2)
• High Resolution Paper Approximately 80 sheets
Load limit mark
➀
➁
Printing on Paper and Other Media
31
Using Plain Paper or High Resolution Paper
Windows
4
Open the Printer Properties dialogue box and select the most appropriate
icon in the Choose Print Mode box under the Main tab. Select Plain Paper
or High Resolution Paper in the Media Type box.
Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you
are using.
Macintosh
4
Select the most appropriate icon that indicates the print mode in the
Printer Properties dialogue box. Specify the media type (Plain Paper for
plain paper, or High Resolution Paper for High Resolution Paper), and the
BJ Cartridge you are using.
Printing on Paper and Other Media
32
Using Plain Paper or High Resolution Paper
5
6
Start the print job.
Check the printed sheets as they are ejected from the printer.
As soon as about 20 sheets have stacked on the paper output tray, remove
them. If the printed sheets are excessively curled after they are ejected
from the printer, remove each sheet immediately to prevent curled sheets
from blocking other sheets ejected from the printer.
Note
• Store unused paper and other media flat in the original package in a dry,
cool location away from direct sunlight, high temperature and high humidity.
• The package of High Resolution Paper HR-101 includes the cleaning
sheet. You can use the cleaning sheet to clean the feed rollers of the
printer.
Printing on Paper and Other Media
33
Using Envelopes
1
Make sure that the printer is switched on and the paper thickness lever is
set to the Down position.
Paper thickness lever
Important
• To avoid poor print results, do not attempt to print on envelopes with
embossed or treated surfaces.
• To avoid misfeeds and jams, do not use envelopes with overlapping flaps
or pressure seals.
Printing on Paper and Other Media
34
Using Envelopes
2
Prepare the envelopes.
➀ Press down firmly on the corners and edges of the envelopes to flatten
the envelopes and expel all air.
➁ If the envelopes are still warped, hold the edges of the envelopes diagonally and bend gently. Make sure that the flaps are straight.
➂ To ensure that the envelopes feed correctly, use a pen or similar object
to flatten the flaps.
➀
➁
➂
Important
• Failure to flatten the envelopes before loading could cause jams.
• Warping and air pockets in the envelopes should not exceed 5mm (3/16").
Printing on Paper and Other Media
35
Using Envelopes
3
Load the envelopes as follows.
Load top edges of the address sides (flap sides down) into the auto sheet
feeder ➀ and align the stack with the right side of the auto sheet feeder.
Slide the paper guide ➁ to the left side of the stack until it is sung.
Print side (address side)
➀
➁
Important
The maximum number of envelopes you can load is 10 pieces.
Printing on Paper and Other Media
36
Using Envelopes
Windows
4
Open the Printer Properties dialogue box and select the most appropriate
icon in the Choose Print Mode box under the Main tab. Select Envelope in
the Media Type box. Make sure that the BJ Cartridge Type setting matches
the BJ Cartridge you are using.
Macintosh
4
Select the most appropriate icon that indicates the print mode in the
Printer Properties dialogue box. Specify the media type (Envelope), and
the BJ Cartridge you are using.
Printing on Paper and Other Media
37
Using Envelopes
Windows
5
Click the Page Layout tab, then select "DL Env. 220.0 x 110.0 mm" or "#10
Env. 241.3 x 104.6 mm" in the Page Size.
Normally you can set the envelope size with the application program. However, if the setting on the Page Layout tab does not match the setting in the
application program, change the setting here.
Macintosh
5
Select "DL Env. 220.0 x 110mm" or "#10 Env. 9.50 x 4.12 in" for the envelope size.
Normally you can set the envelope size with the application program.
Start the print job.
6
Remove each printed envelope as it is ejected from the printer.
Printing on Paper and Other Media
38
Using Transparencies or Back Print Film
1
Make sure that the printer is switched on and the paper thickness lever ➀ is
set to the Up position. Raise the paper rest ➁.
➁
➀
Printing on Paper and Other Media
39
Using Transparencies or Back Print Film
2
Important
Fan the transparencies to remove static cling and tap the edges against a
flat surface to align them neatly. Fanning and aligning the sheets prevents
misfeeds and paper jams.
• To avoid touching the print surface, always handle the sheets by the
edges. Unclean or scratched print surfaces can adversely affect print
quality.
• Do not remove transparencies from the package until you are ready to
load them in the auto sheet feeder, especially in humid conditions.
• The matte side of the back print film is the print side which should be
loaded face up.
Printing on Paper and Other Media
40
Using Transparencies or Back Print Film
3
Load the transparencies.
➀ With the print side (matte side for back print film) facing up, place, one
sheet of A4 or Letter size paper under the stack. Load the stack with
the edges aligned against the right side of the auto sheet feeder.
➁ Slide the paper guide to the left side of the stack until it is snug. (You
can print on either side of transparencies, but using a slightly curled
surface as the print side is recommended. On the other hand, you must
print on the matte side of the back print film.)
Print side
➁
Note
Plain paper
➀
Print side
• You can load up to 30 transparencies or 10 sheets of back print film in
the auto sheet feeder.
• When the auto sheet feeder feeds two or more transparencies at a time,
lower the paper rest as shown.
Printing on Paper and Other Media
41
Using Transparencies or Back Print Film
Windows
4
Open the Printer Properties dialogue box, then select the most appropriate
icon in the Choose Print Mode box under the Main tab. Select Transparency or Back Print Film in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.
Macintosh
4
Select the most appropriate icon that indicates the print mode in the
Printer Properties dialogue box. Specify the media type (Transparency or
Back Print Film), and the BJ Cartridge you are using.
5
6
Start the print job.
Remove each printed transparency as it is ejected from the printer.
Do not touch the printed side until the ink is completely dry. About 15 minutes is required for drying.
Note
• An image is reversed when printed on back print film in order to display
correctly when lit with a backlight.
• After drying cover each transparency with one sheet of plain paper
(uncoated) to prevent sticking and abrasion. Cover each transparency
as well if you are storing them in plastic pockets to prevent the
transparencies from sticking to the plastic.
• Store unused transparencies or back print films in the original package in a
dry, cool location away from direct sunlight, high temperature and high humidity.
Printing on Paper and Other Media
42
Using Glossy Photo Paper
1
Make sure that the printer is switched on and the paper thickness lever ➀ is
set to the Up position. Raise the paper rest ➁.
➁
➀
Printing on Paper and Other Media
43
Using Glossy Photo Paper
2
Fan the glossy photo paper to remove static cling and tap the edges
against a flat surface to align them neatly. Fanning and aligning the sheets
prevents misfeeds and paper jams.
If the film is curled, bend it slightly in the opposite direction of the curl to
straighten it.
Important
To avoid touching the print surface, always handle the sheets by the edges.
Unclean or scratched print surfaces can adversely affect print quality.
Printing on Paper and Other Media
44
Using Glossy Photo Paper
3
Load the glossy photo paper as follows.
➀ With the print side (glossy side) facing up, place the Loading Support
Sheet B provided with the package under the stack. Load the stack
with the edges aligned against the right side of the auto sheet feeder.
(For details, refer to the instructions provided with the package.)
➁ Slide the paper guide to the left side of the stack until it is snug.
Print side
(glossy side) up
Loading support sheet B
➁
➀
Note
• You can load up to 10 sheets in the auto sheet feeder.
• Do not use Support Sheet A provided with the package.
Printing on Paper and Other Media
45
Using Glossy Photo Paper
Windows
4
Open the Printer Properties dialogue box and select the most appropriate
icon in the Choose Print Mode box under the Main tab. Select Glossy
Photo Paper in the Media Type box. Make sure that the BJ Cartridge Type
setting matches the BJ Cartridge you are using.
Macintosh
4
Select the most appropriate icon that indicates the print mode in the
Printer Properties dialogue box. Specify the media type (Glossy Photo
Paper), and the BJ Cartridge you are using.
5
Start the print job.
6
Remove each printed sheet as it is ejected from the printer.
Do not touch the printed side until the ink is completely dry. About 2 minutes is required for drying.
Note
Store unused film in the original package in a dry, cool location away from
direct sunlight, high temperature, and high humidity.
Printing on Paper and Other Media
46
Using High Gloss Photo Film
1
Make sure that the printer is switched on and the paper thickness lever ➀ is
set to the Up position. Raise the paper rest ➁.
➁
➀
Printing on Paper and Other Media
47
Using High Gloss Photo Film
2
Load one sheet of high gloss photo film.
➀ Remove one sheet from the package and hold the glossy side up with
the cut corner up and on the right. Align the right edge with the right
side of the auto sheet feeder and insert the sheet into the auto sheet
feeder.
➁ Slide the paper guide to the left side of the sheet until it is snug. If the
sheet is curled, bend it slightly against the curl to straighten it.
Print side (glossy side) up with the
cut corner up and on the right
Cut corner
➁
Important
➀
Always handle the sheet by the edges. An unclean or scratched print surface can adversely affect print quality.
Printing on Paper and Other Media
48
Using High Gloss Photo Film
Windows
3
Open the Printer Properties dialogue box, then select the most appropriate
icon in the Choose Print Mode box under the Main tab. Select High Gloss
Photo Film in the Media Type box. Make sure that the BJ Cartridge Type
setting matches the BJ Cartridge you are using.
Macintosh
3
Select the most appropriate icon that indicates the print mode in the Printer
Properties dialogue box. Specify the media type (High Gloss Photo Film),
and the BJ Cartridge you are using.
4
Start the print job.
5
Remove each printed sheet as it is ejected from the printer.
Do not touch the printed side until the ink is completely dry. About 10 minutes is required for drying.
Note
Store unused film in the original package in a dry, cool location away from
direct sunlight, high temperature, and high humidity. After storing the
unused film in the package, place it on a stable, horizontal surface so that
the film is not curled or creased in the package.
Printing on Paper and Other Media
49
Using Glossy Photo Cards
1
Make sure that the printer is switched on and the paper thickness lever ➀ is
set to the Up position. Raise the paper rest ➁.
➁
➀
Printing on Paper and Other Media
50
Using Glossy Photo Cards
2
Load the glossy photo cards.
➀ With the print side (glossy side) facing up, place the Loading Support
Sheet B provided with the package under the stack. Load the stack
with the edges aligned against the right side of the auto sheet feeder.
(For details, refer to the instructions provided with the Glossy Photo
Cards package.)
➁ Slide the paper guide to the left side of the stack until it is snug.
Important
• Do not remove the borders from the photo card before printing.
• To avoid touching the print side (glossy side), always handle the sheet by
the edges.
Unclean or scratched print surfaces can adversely affect print quality.
➀
➁
Loading Support Sheet B
Glossy side
Printing on Paper and Other Media
51
Using Glossy Photo Cards
Windows
3
Open the Printer Properties dialogue box and select the most appropriate
icon in the Choose Print Mode box under the Main tab. Select Glossy
Photo Cards in the Media Type box. Make sure that the BJ Cartridge Type
setting matches the BJ Cartridge you are using.
4
Click the Page Layout tab and make sure that the Page Size setting is
"Canon 101.6 x152.4mm (4 x 6 in)".
Macintosh
3
Select the most appropriate icon that indicates the print mode in the
Printer Properties dialogue box. Specify the media type (Glossy Photo
Cards), and the BJ Cartridge you are using.
4
In the Page Setup dialogue select "Canon 4 x 6 in (101.6 x152.4mm)" for
the Paper Size.
Normally you can set the paper size with the application program. However, if the paper size setting does not match the setting in the application
program, or if your application program does not provide a size selection for
Glossy Photo Cards, do the setting here.
Printing on Paper and Other Media
52
Using Glossy Photo Cards
5
Start the print job.
6
Remove each printed card as it is ejected from the printer.
Do not touch the printed side until the ink is completely dry. About 2 minutes is required for drying.
7
Note
Tear away the strips of the glossy photo card. For more details, see the
instructions provided with the Glossy Photo Cards package.
Store unused glossy photo cards in the original package in a dry, cool
location away from direct sunlight, high temperature, and high humidity.
Printing on Paper and Other Media
53
Using Banner Paper
Note
1
Make sure that the printer is switched on and the paper thickness lever is
set to the Down position. Lower the paper rest.
2
Before you tear off the sheets, make sure that you take one more sheet
than you need for printing. (For example, if you wish to print three sheets,
tear off a length of four sheets, one more than you need for printing.)
You can print on up to six sheets. If you want to print a banner of maximum
length (six sheets), tear off a length of seven sheets, one more than you
need for printing.
Printing on Paper and Other Media
54
Using Banner Paper
3
Load the banner paper.
➀ Align the right side of the first sheet with the right side of the auto sheet
feeder and insert it into the auto sheet feeder until it stops.
➁ Slide the paper guide to the right until it is snug against the side of the
sheet.
Print side up
➁
➀
Note
• You can print on either side of banner paper.
• Neatly fold the unprinted paper behind the printer and do not allow it
to hang over the edge of the table
Printing on Paper and Other Media
55
Using Banner Paper
4
Gently fold over the perforations between the first and second sheet.
Printing on Paper and Other Media
56
Using Banner Paper
5
Important
Provide ample space in front of the printer so each sheet is supported as it
comes out of the printer and allowed to hang over the edge of the table as
shown.
A dense print will require more time to dry. Be careful that wet ink does not
stain the desk or the floor.
Printing on Paper and Other Media
57
Using Banner Paper
Windows
6
Open the Printer Properties dialogue box, then click the Page Layout tab.
Check the radio button for Banner Printing in the Printing Type. When a
confirmation message appears, click the OK button. If you need detailed
information on banner printing, click the Help button.
Macintosh
6
Check the radio button for Banner Printing in the Page Setup dialogue box.
When a confirmation message appears, click the OK button. If you need
detailed information on banner printing, click the Help button.
Printing on Paper and Other Media
58
Using Banner Paper
Windows
7
Select the most appropriate icon in the Choose Print Mode box under the
Main tab. Select Plain Paper in the Media Type box. Make sure that the BJ
Cartridge Type setting matches the BJ Cartridge you are using.
Macintosh
7
Note
Select the most appropriate icon that indicates the print mode in the
Printer Properties dialogue box. Specify the media type (Plain Paper), and
the BJ Cartridge you are using.
When using a Macintosh computers with USB interface, select Banner
Printing before creating a document using an application program.
Printing on Paper and Other Media
59
Using T-Shirt Transfers
1
Make sure that the printer is switched on and the paper thickness lever is
set to the Down position. Raise the paper rest.
2
Load the transfer sheet.
➀ Remove one transfer sheet from the package and hold it with the green
lines down and the print side up. Align the right side of the transfer
sheet with the right side of the auto sheet feeder and insert it into the
auto sheet feeder.
➁ Slide the paper guide to the right until it is snug.
If the sheet is curled, bend it slightly against the curl to straighten it.
Green lines facing down
➁
➀
Printing on Paper and Other Media
60
Using T-Shirt Transfers
Windows
3
Open the Printer Properties dialogue box and select the most appropriate
icon in the Choose Print Mode box under the Main tab. Select T-Shirt
Transfer in the Media Type box. Make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.
Macintosh
3
Select the most appropriate icon that indicates the print mode in the
Printer Properties dialogue box. Specify the media type (T-Shirt Transfer),
and the BJ Cartridge you are using.
4
Start the print job.
5
Remove each transfer sheet as it is ejected from the printer.
Follow the instructions provided with the T-Shirt Transfers package to complete transfer of the image to the T-shirt.
Note
• The image is printed reversed horizontally (mirrored) so it will appear as
the original image after it is transferred to the T-shirt.
• Store unused transfer sheets flat in the original package in a dry, cool
location away from direct sunlight, high temperature and high humidity.
Printing on Paper and Other Media
61
Using the BJ Cartridges
BJ Cartridges You Can Use with the Printer
Notes on Handling BJ Cartridges
Using the BJ Cartridges
62
BJ Cartridges You Can Use with the Printer
Three types of BJ Cartridge (Color BJ Cartridge, Photo BJ Cartridge, and Black BJ Cartridge)
can be used with this printer. Use whichever cartridge is appropriate for the work you are doing.
• Color BJ Cartridge BC-33e
This BJ Cartridge includes pigment black ink and inks in the usual three
colours (Cyan, Magenta, and Yellow). This is best for printing general
colour documents and graphics.
The Color BJ Cartridge BC-33 is composed of the print head and four
replaceable ink tanks.
When a colour runs out, only that colour’s ink tank needs to be replaced.
Black:
Cyan:
Magenta:
Yellow:
Ink Tank BCI-3eBK
Ink Tank BCI-3eC
Ink Tank BCI-3eM
Ink Tank BCI-3eY
Replacing Ink Tanks
Using the BJ Cartridges
63
BJ Cartridges You Can Use with the Printer
• Color BJ Cartridge BC-34e Photo
This BJ Cartridge includes four colors, that is Photo Cyan, Photo
Magenta, which are slightly lighter than ordinary Cyan and Magenta, normal Yellow, and dye black. This is best for realistically producing natural
images such as photographs.
The Color BJ Cartridge BC-34 Photo is composed of the print head and
four replaceable ink tanks.
When a colour runs out, only that colour’s ink tank needs to be replaced.
Photo Black:
Photo Cyan:
Photo Magenta:
Yellow:
Ink Tank BCI-3ePBK Photo
Ink Tank BCI-3ePC Photo
Ink Tank BCI-3ePM Photo
Ink Tank BCI-3eY
Replacing Ink Tanks
Using the BJ Cartridges
64
BJ Cartridges You Can Use with the Printer
• Black BJ Cartridge BC-30e
This BJ Cartridge contains pigment black ink which takes longer to dry
than general dye ink, but produces extremely sharp, water-resistant text
and graphics. This is intended for printing monochrome documents.
The Black BJ Cartridge BC-30e is composed of two distinct parts, the
print head and one replaceable ink tank, the Ink Tank BCI-3eBK.
When this BJ Cartridge runs out of black ink, only the ink tank needs to be
replaced.
Replacing Ink Tanks
Using the BJ Cartridges
65
Notes on Handling BJ Cartridges
All BJ Cartridges contain replaceable ink tanks. Ink tanks and BJ Cartridges are consumable items. After an ink tank runs out of ink, or after a print head wears out, it should be
replaced.
■ When you purchase extra ink tanks...
• Check the name of the ink tank(s) to ensure that you get the correct ink
tank(s) for your BJ Cartridges before purchase. In order to print correctly,
you must have the correct ink tanks installed for each BJ Cartridge.
• When you purchase a Canon Photo BJ Cartridge, make sure that you
specify the Color BJ Cartridge BC-34e Photo. Other Photo BJ Cartridges
cannot be used with this printer.
Using the BJ Cartridges
66
Notes on Handling BJ Cartridges
■ Handling the BJ Cartridges...
Caution • To avoid personal injury or damage to the print heads, never touch the
print heads of a BJ Cartridge. The print heads become very hot during
printing and can cause a minor burn. Touching a print head could
damage it and make further printing impossible.
• To avoid ink spills and stains on your clothing or the surrounding area, do
not drop or shake BJ Cartridges or ink tanks.
Using the BJ Cartridges
67
Notes on Handling BJ Cartridges
■ Storing the unused BJ Cartridges...
After you replace the BJ Cartridge with another one, always store the
unused BJ Cartridge in a BJ Cartridge container. If the BJ Cartridge is not
properly stored in the container, the ink will dry out and the BJ Cartridge
can no longer be used. Also, after removing the seal on the ink tank,
always insert it into a BJ Cartridge to prevent the ink tank from drying out.
Caution Always store BJ Cartridges and ink tanks out of the reach of small children.
If any ink enters the eye or is accidentally ingested, seek medical assistance immediately.
Using the BJ Cartridges
68
Notes on Handling BJ Cartridges
Important
• Do not attempt to reattach the protective cap and protective tape after
removing them. Observe all local regulations regarding the location and
method of disposing of these items.
• Do not leave an empty ink tank in a BJ Cartridge. Remove it immediately
after ink runs out.
• If a used ink tank which is still usable must be removed for some reason,
keep the ink tank installed in the BJ Cartridge. Otherwise the ink will dry
out and print jobs may not be performed properly after the ink tank is
installed again.
Replacing Ink Tanks
Using the BJ Cartridges
69
Printing Photographs
Tips on Printing Photographic Images
Printing Photographic Images
About Photo Optimizer
Printing Photographs
70
Tips on Printing Photographic Images
To produce the best possible print quality for printing photographic images from a digital
camera or scanner, or photographic images downloaded from a home page on the Internet,
observe the following three points:
• Use the Photo BJ Cartridge.
• Use special media designed for reproducing photographs.
• Use the correct print settings in the printer driver.
Printing Photographs
71
Printing Photographic Images
1
Make sure that the printer is switched on. Make sure that the Photo BJ
Cartridge is installed in the cartridge holder.
2
Load special print media in the auto sheet feeder of the printer.
Excellent prints of photographs can be obtained with plain paper, but for
superior colour reproduction, use of one of the following special media is
recommended.
• High Resolution Paper HR-101
• Glossy Photo Paper GP-301
• High Gloss Photo Film HG-201
• Glossy Photo Cards FM-101
For more details on how to load special media, see the "Loading Paper and
Other Media" section.
Loading Paper and Other Media
Printing Photographs
72
Printing Photographic Images
Windows
3
Open the Printer Properties dialogue box and select SuperPhoto in the
Choose Print Mode box under the Main tab.
When SuperPhoto is selected, the BJ Cartridge setting automatically
changes to Photo so you can use the four different types of inks provided
by the Photo BJ Cartridge.
4
5
Click the OK button to close the Printer Properties dialogue box.
Start the print job.
Macintosh
3
4
5
Note
From the File menu select Print.
In the print dialogue select the Photo icon under Print Mode.
For the BJ Cartridge setting select Photo and click the Print button.
For optimum reproduction of all the colour tones, make sure that the Media
Type setting is correct for the media you have loaded in the printer.
Printing Photographs
73
About Photo Optimizer
The Photo Optimizer adjusts a photographic image created with a digital camera device
when it is printed out. Use the Photo Optimizer to compensate for unsatisfactory colour balance and over- or under-exposure before printing.
Windows
1
Open the Printer Properties dialogue box and click the Main tab.
2
Click the Advanced button.
3
Select Photo Optimizer in the Quality tab.
4
Check the Whole Page checkbox, if necessary.
Enabled:
Disabled:
When the Whole Page setting is enabled, the Photo Optimizer
adjusts multiple photographic images appearing on the same
page separately. Use this setting when any trimmed or rotated
images are on the page.
When the Whole Page setting is disabled, the Photo Optimizer adjusts multiple graphic images appearing on the same
page as a whole.
Printing Photographs
74
About Photo Optimizer
Macintosh
1
Select Photo Optimiser on the Quality panel. The Photo Optimiser feature
works on the image that is edited using the edit menu such as "Cut" and
"Rotate" in a graphics application program.
Disabled
Enabled
Printing Photographs
75
Using the Scanner
Scanner Driver Basics
Before Using the Scanner
Installing the IS Scan Software
About the Scanning Area
Launching IS Scan
Performing White Level Calibration
Scanning an Image
Saving an Image
Using the Scanner
76
Scanner Driver Basics
Installing the Color Image Scanner Cartridge IS-32 in the printer makes it possible to scan
and save images such as your favourite photographs and greeting cards. The Color Image
Scanner Cartridge IS-32 operates in combination with the special IS Scan Software, the IS
Scan scanner driver and IS Scan Plus utility program. These two programs provide many
features that allow you to perform simple colour adjustments to improve the quality of the
original image or enhance the image for artistic effect.
Windows
Macintosh
Note
• If you are using a TWAIN*-compatible graphics application program, you
need the IS Scan scanner driver. You can run IS Scan from within a
TWAIN-compatible graphics application program. After scanning the
image, transfer the image data to the application program to edit,
enhance and save images.
• If you are not using a TWAIN-compatible graphics application program,
use the IS Scan Plus utility for Windows. IS Scan Plus allows you to scan,
edit, enhance and save images.
You need the IS Scan scanner driver. IS Scan allows you to scan, edit,
enhance and save images. You can run IS Scan directly as a stand-alone
application program, or you can run it from within a TWAIN-compatible
graphics application program.
* TWAIN is the name of the group that defined the standards for passing
data from digital devices like scanners to software applications running
on 32-bit platforms.
Using the Scanner
77
Before Using the Scanner
Check the following items before using the scanner.
Important
The scanner cartridge is composed of precision components. Do not touch
the electrical contacts and optical components, such as lenses, to avoid
poor scanning results, poor contact and static electricity.
■ Color Image Scanner Cartridge IS-32
Optical components
Electrical contacts
Install this scanner cartridge to use the printer as a scanner.
Using the Scanner
78
Before Using the Scanner
■ White calibration sheet
Used for maintaining the correct colour balance of scanned images.
Important
• Do not leave the white calibration sheet in locations that are exposed to
direct sunlight or that are subject to high temperatures or humidity.
• Do not bend or fold the white calibration sheet.
• When cleaning the white calibration sheet, use a soft cloth dipped in a
weak, neutral detergent solution, and then wipe the wet surface off with a
dry, soft cloth.
Performing White Level Calibration
Using the Scanner
79
Before Using the Scanner
■ Scanning holder
Used for holding the original that you wish to scan or the white calibration
sheet. If you wish to scan images larger than the A5, scanning holders for
other paper sizes may be optionally available depending on the country of
purchase.
Important
• To prevent paper jams, always insert the image you wish to scan into the
scanning holder before scanning.
• Do not spread the overlay of the scanning holder excessively when the
image is inserted.
• Do not leave the scanning holder in locations that are exposed to direct
sunlight or subject to high temperatures or humidity.
Using the Scanner
80
Before Using the Scanner
■ BJ Cartridge container
Used for storing the Color Image Scanner Cartridge IS-32 or another BJ
Cartridge when not in use. The BJ Cartridge container comes with the
printer. If you need additional containers, the BJ Cartridge container may
be optionally available depending on the country of purchase.
Using the Scanner
81
Installing the IS Scan Software
Before using the printer as a scanner, you must install the IS Scan Software.
• Before installing the IS Scan Software, quit any application programs that
are running.
• If another IS Scan Software is installed in the system, uninstall the old
version of the IS Scan Software and then install the new version.
Note
Windows
1
Load the Setup Software & Reference Guide CD-ROM into the CD-ROM
drive, and make sure that the printer is switched on.
The CD-ROM starts automatically and a menu screen is displayed. If the
CD-ROM does not start automatically, click the My Computer icon on the
Windows desktop and then double-click the CD-ROM icon.
2
Click Install Software at the menu screen.
3
Click the OK button in the Select Printer dialog box.
Using the Scanner
82
Installing the IS Scan Software
4
Make sure that the IS Scan Software button is red.
Click IS Scan Software (if the button is not red), click the Start button.
Check that this
button is lit red.
If you want to know more about handling the scanner, click the Readme
button.
Note
5
Select the desired item, then click the Next button.
• Install TWAIN driver only
Select this item if you are using a TWAIN-compatible application program
for processing image data. This installs the IS Scan scanner driver only.
• Normal installation
Select this item if you are not using a TWAIN-compatible application program for processing image data. This installs the IS Scan scanner driver
and IS Scan Plus utility program.
Using the Scanner
83
Installing the IS Scan Software
For the rest of the installation procedure, follow the instructions on the
screen.
Macintosh
1
Load the Setup Software & Reference Guide CD-ROM into the CD-ROM
drive.
2
Double-click the CD-ROM icon.
3
Double-click the IS Scan folder.
4
Double-click the folder of your language.
Using the Scanner
84
Installing the IS Scan Software
5
Double-click Installer.
6
Click Agree in the Software Licence Agreement screen.
7
Click Install, and then follow the instructions on the screen.
Using the Scanner
85
About the Scanning Area
The size of the scanning area may vary depending on the scanning and display resolution.
Paper size
A6 (105 x 148mm)
98 x 138mm
A5 (148 x 210mm)
141 x 200mm
A4 (210 x 297mm)
203 x 287mm
B5 (182 x 257mm)
175 x 247mm
Letter (215.9 x 279.4mm)
208x 269mm
• Always position the original on the scanning holder 3.4mm from the left
margin and 6.0mm from the top margin.
• Scanning results may be blurred or distorted within the area of 32mm
away from the top margin of the scanning holder. Images cannot be
scanned within the area of 26mm away from the bottom margin.
3.4mm
Scanning area (width)
6mm
Scanning area (height)
Note
Scanning area
Defining
point
Scanning holder
Using the Scanner
86
Launching IS Scan
If you have a TWAIN-compatible graphics application program, you can use the scanner
function in combination with IS Scan. Otherwise, you can use IS Scan Plus for Windows
and IS Scan directly as a stand-alone application program for Macintosh.
■ Using IS Scan Plus for Windows
1
Select Programs from the Start menu.
2
Point to IS Scan Plus, then select IS Scan Plus.
3
Select Capture Image from the Main menu screen.
■ Using IS Scan directly as a stand-alone application program for Macintosh
1
Double-click IS Scan in the folder you specified during the installation procedure.
Using the Scanner
87
Launching IS Scan
■ Using IS Scan from within a TWAIN-compatible graphics application program
• Some TWAIN-compatible graphics application programs do not display
the Main dialogue box of IS Scan but display a diffrenent screen. If you
are using this type of application program, read the documentation of the
application program carefully and perform prescanning or normal scanning.
• After launching IS Scan from within a TWAIN-compatible application
program, do not close the application program. If you do, the system may
not be able to respond.
Note
1
Start up the TWAIN-compatible graphics application program.
If multiple TWAIN-compatible device drivers are installed in your system, go
to Step 2. If not, go to Step 3.
Depending on the application program you may use, you may need to proceed with step 2 even though a single TWAIN-compatible graphics application program is installed in the system. For details, refer to the
documentation of your application program.
Note
2
Select the device you use. This displays a dialogue box to select the device
driver. (Normally the "Acquire" or "TWAIN" command is selected from the
File menu. The dialogue box to select the device driver varies according to
the application program.)
Using the Scanner
88
Launching IS Scan
Windows
Select Canon IS Scan2, then click the OK or Select button to enable the
settings.
Macintosh
Select Canon IS Scan DS, then click the OK or Select button to enable the
settings.
Using the Scanner
89
Performing White Level Calibration
The white calibration sheet provided with the scanner cartridge is used for maintaining the
correct colour balance of scanned images. White level calibration is required when the
scanner cartridge is used for the first time.
Place the white calibration sheet in the scanning holder, and load it in the auto sheet feeder
of the printer.
Scanning holder
White calibration sheet
Important
To prevent possible damage to the printer, white level calibration sheet or
scanning holder, always insert the scanning holder into the auto sheet
feeder with its top edge (seamed side) facing down.
Using the Scanner
90
Performing White Level Calibration
2
Perform white level calibration.
• When using IS Scan Plus
Windows
Select Capture Image from the Main menu screen. Click the Custom button in the Scanning Mode box, and then select White Level from in the Custom dialogue box.
• When using IS Scan directly as a stand-alone application program
Macintosh
Select Settings from the Main menu screen, then select White Level in the
dialogue box.
• When using IS Scan from within a TWAIN-compatible graphics application program
Windows
Select White Level from the Option menu.
Macintosh
Select Settings from the Main menu screen, then select White Level in the
dialogue box.
Note
Windows
When the printer is connected with both the parallel interface and USB
interface, the Select connecting cable dialog box is displayed. Select the
desired port and click the OK button.
Using the Scanner
91
Performing White Level Calibration
3
Note
When a message appears and prompts you to load the white calibration
sheet, click the OK button.
The sheet is scanned and ejected from the paper output tray.
When the system needs to update the white level calibration data, a message appears and prompts you to load the white calibration sheet. Click
the OK button and perform white level calibration.
Using the Scanner
92
Scanning an Image
This section describes the basic operation procedures to install the Scanner Cartridge and
to scan the image.
Warning
1
• Scanning and printing certain documents, such as bank notes (bank bills)
and government bonds, may be considered "criminal" offences with
considerable penalties.
• You may be required by law to obtain authorization from the person who
has the copyright or other legal right to the documents being scanned.
Remove the BJ Cartridge installed in the cartridge holder and then install
the Color Image Scanner Cartridge IS-32.
(1) Open the front cover of the printer. Remove the BJ Cartridge installed
in the cartridge holder.
(2) Store the removed BJ Cartridge in the BJ Cartridge container.
(3) Install the Color Image Scanner Cartridge IS-32.
(4) Make sure that the paper thickness lever is set to the Up position.
(5) Close the front cover.
Using the Scanner
93
Scanning an Image
Make sure that the paper thickness lever is set to the Up position. If you
scan the image with the paper thickness lever set in the Down position,
scanning results may be unsatisfactory.
Note
2
Launch the IS Scan Software.
Launching IS Scan
3
Perform white level calibration.
Performing White Level Calibration
Using the Scanner
94
Scanning an Image
4
Load the image you wish to scan in the auto sheet feeder of the printer.
➀ Place the image in the scanning holder.
➁ Insert the scanning holder in the auto sheet feeder of the printer.
Important
• The maximum thickness of the original must be within 0.45mm, including
the scanning holder. (The scanning holder is 0.2mm thick so the image
you wish to scan must be up to 0.25mm thick.)
• To prevent possible damage to the printer or Scanner Cartridge, do not
scan the image with paper clips or staples attached.
• To prevent possible damage to the scanning holder, always insert the
scanning holder into the auto sheet feeder with its top, seamed edge
down.
Using the Scanner
95
Scanning an Image
5
Windows
Macintosh
Perform prescanning.
(1) Select the most appropriate mode in the Scanning Mode box.
Then select the most appropriate size in Paper Size.
Click the Prescan button.
(1) Select the most appropriate mode in Scanning Mode.
Select the appropriate size in Paper Size.
Check the Prescan checkbox and click the OK button.
Using the Scanner
96
Scanning an Image
(2) After the scanning holder with the original is ejected from the paper output tray, the prescanned image is displayed.
Make sure that the image is properly placed in the scanning area.
6
To scan only a portion of the entire image, drag the mouse to specify the
portion. Follow the procedure below.
(1) Point to a corner of the rectangle for the area on the image you want to
select.
(2) Drag the mouse to the opposite corner of the rectangle.
(3) Release the mouse button. The specified rectangle appears on the
image.
Drag the mouse.
Note
• To change the portion you specified, place the mouse pointer within the
portion and drag the mouse to the desired position.
• To cancel the portion you specified, follow the procedure below.
Using the Scanner
97
Scanning an Image
Windows
Macintosh
Note
Right-click the image. The rectangle disappears and you can specify the
portion of the image again.
While pressing the Control key, click on the image. The rectangle disappears and you can specify the portion of the image again.
7
Load the original in the auto sheet feeder again.
Make sure the original does not move in the scanning holder.
8
Click Scan in the dialogue box.
After the scanning holder is ejected from the paper output tray, the scanned
image is displayed.
• When you are using IS Scan from within a TWAIN-compatible graphics
application program, click the Transfer button. IS Scan closes automatically and then the scanned image is displayed in the application program.
• When you scan originals from books and magazines, the scanned image
may appear shaded. To solve the problem, use a lower resolution setting
and try again.
If you wish to adjust and enhance the scanned image, refer to the on-line
Help or the documentation of the graphics application program.
Using the Scanner
98
Saving an Image
After scanning is completed, save the image for using it in your graphics application program.
■ When using IS Scan Plus
Windows
1
2
Click the Save button.
3
Click the Save button in the Save As dialogue box.
When the Save As dialogue box is displayed, enter a file name, drive or
folder name and file format type.
■ When using IS Scan directly as a stand-alone application program
Macintosh
1
2
Click the Save button.
3
Click the Save button in the dialogue box.
Enter a file name, drive or folder name and file format type in the dialogue
box.
Using the Scanner
99
Saving an Image
■ Using IS Scan from within a TWAIN-compatible graphics application
program
1
Click the Transfer button. The scanned image is displayed in the TWAINcompatible graphics application program.
2
Select the command for saving, and save the image.
For details, refer to the documentation of your application program.
Using the Scanner
100
Routine Maintenance
Prolonging the Service Life of the Printer
BJ Cartridge Maintenance
When to Replace a BJ Cartridge
Printing a Nozzle Check Pattern
Cleaning the Print Head
Replacing Ink Tanks
Replacing the BJ Cartridge
Aligning the Print Head
Cleaning the Printer
Cleaning the Paper Feed Rollers
Transporting the Printer
Routine Maintenance
101
Prolonging the Service Life of the Printer
To ensure a long service life for your printer, clean it frequently and replace consumable
items such as the BJ Cartridges when required. Before you move the printer to a new location, pack it in its original box and packing material to prevent damage during shipping.
Guidelines for replacement of consumable items
BJ Cartridge Maintenance
When to Replace a BJ Cartridge
How to maintain the printer
Cleaning the Printer
Cleaning the Paper Feed Rollers
How to move the printer safely
Transporting the Printer
Routine Maintenance
102
BJ Cartridge Maintenance
Over time ink tanks run out and require replacement and eventually the BJ Cartridges also
require replacement after the print heads wear out. The following topics regarding BJ Cartridge maintenance describe how to check the status of the BJ Cartridges and correct problems.
Printing a Nozzle Check Pattern
Cleaning the Print Head
Replacing Ink Tanks
Replacing the BJ Cartridge
Aligning the Print Head
Routine Maintenance
103
When to Replace a BJ Cartridge
If the printout appears streaked or blurred, open the front cover of the printer and visually
check the level of the ink in all the ink tanks. If remaining ink is low or has run out, replace
it.
Replacing Ink Tanks
Note
If an ink tank runs out of ink, the POWER lamp may flash orange four times
and the BJ Status Monitor for Windows starts up to display a message to
warn you that an ink tank has run out of ink.
After you replace the ink tank(s), if there are still signs of poor quality in
your printing follow the procedure outlined in the flow chart on the next
page.
Routine Maintenance
104
When to Replace a BJ Cartridge
Print a nozzle check pattern.
Nozzle check pattern poor quality?
Execute normal print head cleaning.
Nozzle check pattern poor quality?
Execute deep print head cleaning.
Nozzle check pattern poor quality?
Replace the BJ Cartridge.
Execute print head alignment.
Printing a Nozzle Check Pattern
Cleaning the Print Heads (Normal print head cleaning)
Cleaning the Print Heads (Deep print head cleaning)
Replacing the BJ Cartridge
Aligning the Print Head
Routine Maintenance
105
Printing a Nozzle Check Pattern
The nozzle check pattern confirms whether the inks are being correctly ejected from the
print head nozzles and whether the print head on the BJ Cartridge is correctly aligned.
Print the nozzle check pattern when your printouts are streaked or the colour tones are not
correct, or after print head cleaning was performed.
Windows
1
2
3
Open the Printer Properties dialogue box.
Click the Maintenance tab.
Click the nozzle check pattern icon.
Macintosh
1
2
3
4
Note
Select Page Setup from the File menu.
Click the Utilities button.
Select Test Print by clicking the up or down- arrow.
Select the Nozzle check pattern icon.
You can print a nozzle check pattern with the print driver or with the
RESUME button on the printer. To print the nozzle check pattern with the
button, press and hold down the RESUME button until the POWER lamp
flashes twice, and release it.
Routine Maintenance
106
Printing a Nozzle Check Pattern
5
When a confirmation message appears, make sure that paper is loaded in
the printer and the printer is switched on.
6
Click the OK button.
7
Look at the check patterns and perform the correction procedure.
Separate patterns are printed to display the status of the BJ Cartridge.
• Color Cartridge BC-33e or
Color Cartridge BC-34e Photo
• Black Cartridge BC-30e
(1)
(1)
(2)
(1) Nozzle check pattern
(2) Print head alignment check pattern for
BJ Cartridge
(2)
(1) Nozzle check pattern
(2) Print head alignment check pattern for
BJ Cartridge
Routine Maintenance
107
Printing a Nozzle Check Pattern
If patterns (1) are broken or missing, print head cleaning is required.
Cleaning the Print Head
If patterns (2) are not overlapped perfectly, print head alignment is required.
Aligning the Print Head
Note
Each pattern indicates the status of the nozzles of the BJ Cartridges
installed in the printer.
Routine Maintenance
108
Cleaning the Print Head
Cleaning the print head clears the nozzles. There are two ways to clean the print head: normal print head cleaning and deep print head cleaning. Always execute normal print head
cleaning first. If this does not correct the problem then execute deep print head cleaning.
Important
Cleaning the print head consumes ink so clean the print heads only when
necessary.
■ Normal print head cleaning
Windows
1
Open the Printer Properties dialogue box.
2
Click the Maintenance tab.
3
Click the normal print head cleaning icon.
Routine Maintenance
109
Cleaning the Print Head
Macintosh
1
Select Page Setup from the File menu.
2
Click the Utilities button.
3
Select the Print head cleaning icon.
Note
You can also start print head cleaning with the RESUME button on the
printer. Press and hold down the RESUME button until the POWER lamp
flashes once, and release it. This cleans the print heads of all colours at
one time.
4
When the confirmation message appears, make sure that the printer is
switched on then click the OK button. Print head cleaning begins. (It takes
about 40 seconds until print head cleaning is completed and the POWER
lamp stops flashing.)
5
Print a nozzle check pattern to confirm success of normal print head cleaning.
Printing a Nozzle Check Pattern
Routine Maintenance
110
Cleaning the Print Head
■ Deep print head cleaning
Always execute normal print head cleaning first. Only when the normal
print head cleaning does not correct the problem, perform deep print head
cleaning.
Note
Windows
1
Open the Printer Properties dialogue box.
2
Click the Maintenance tab.
3
Click the print head deep cleaning icon in the Print Head Cleaning box.
Macintosh
1
Select Page Setup from the File menu.
2
Click the Utilities button.
3
Select the Print head deep cleaning icon.
Routine Maintenance
111
Cleaning the Print Head
4
When the confirmation message appears, make sure that the printer is
switched on then click the OK button. Print head cleaning begins. (It takes
about a few minutes until print head cleaning is completed and the POWER
lamp stops flashing.)
5
Print a nozzle check pattern to confirm the success of print head deep
cleaning.
Printing a Nozzle Check Pattern
Note
If the deep cleaning had no effect, perform normal print head cleaning and
deep print head cleaning again. After cleaning the print head up to five
times, if the nozzle check pattern is not satisfactory, the print heads may be
worn out and the BJ Cartridge must be replaced.
Replacing the BJ Cartridge
Routine Maintenance
112
Replacing Ink Tanks
The following pages describe how to replace empty ink tanks.
Note
When you purchase extra ink tanks, make sure that you get the correct ink
tanks for each BJ Cartridge.
• For Color BJ Cartridge BC-33e
Ink Tank BCI-3eBK
Ink Tank BCI-3eC
Ink Tank BCI-3eM
Ink Tank BCI-3eY
Color BJ Cartridge BC-33e
• For Color BJ Cartridge BC-34e Photo
Ink Tank BCI-3ePBK Photo
Ink Tank BCI-3ePC Photo
Ink Tank BCI-3ePM Photo
Ink Tank BCI-3eY
Color BJ Cartridge BC-34e Photo
• For Black BJ Cartridge BC-30e
Ink Tank BCI-3eBK
Black BJ Cartridge BC-30e
Routine Maintenance
113
Replacing Ink Tanks
1
Note
Make sure that the printer is switched on and open the front cover. The cartridge holder moves to the centre.
• If you need to replace two ink tanks or more, do not remove the ink
tanks together. Remove and replace each ink tank one by one to ensure
that each new ink tank is inserted in the correct slot. If you insert an ink
tank in the wrong slot, colours will not print correctly.
• To avoid interfering with the ink supply from a tank, never touch the open
ink port on an ink tank.
Routine Maintenance
114
Replacing Ink Tanks
2
To remove the empty ink tank, press in on the tab on the ink tank to release
and pull it out of the slot.
Do not remove the BJ Cartridge! Leave the BJ Cartridge installed in the
printer and remove only the ink tank(s).
Fix tab
Note
Discard empty ink tanks according to the local laws and regulations regarding disposal of consumables.
Important
To avoid staining your hands, clothing, or areas of the work site, do not
shake or drop ink tanks.
Routine Maintenance
115
Replacing Ink Tanks
3
Important
Remove the new ink tank from its package. Pull the orange tape up and
against the perforations to open the packing film.
• Remove the film carefully so you do not remove the label from the ink
tank. The label is needed to match the ink tank with the correct slot of the
BJ Cartridge.
• Remove the film by pulling on the orange tape. Do not attempt to remove
the film before you remove the orange tape.
Routine Maintenance
116
Replacing Ink Tanks
4
Grip the bottom of the ink tank and twist off the orange protective cap in the
direction of the arrow.
Protective cap
To prevent spilling ink, never press this side of the ink tank.
Note
Never attempt to reattach a protective cap to an ink tank. Discard the protective cap according to the local laws and regulations regarding disposal
of consumables.
Routine Maintenance
117
Replacing Ink Tanks
5
Hold the new ink tank at a slight angle, align it with the correct slot, then
press down gently on top of the ink tank until it locks in place.
Make sure that you insert the ink tank in the correct slot of the cartridge
holder.
Routine Maintenance
118
Replacing Ink Tanks
6
Press down until the ink tank locks in place with a click.
7
Close the front cover.
The cartridge holder returns to the home position.
Routine Maintenance
119
Replacing the BJ Cartridge
If the print quality remains poor even after replacing the ink tanks and cleaning the print
heads, the print heads are worn out and you must replace the BJ Cartridge.
Note
Canon recommends that you use the following BJ Cartridges with this
printer.
Black BJ Cartridge BC-30e
Color BJ Cartridge BC-33e
Color BJ Cartridge BC-34e Photo
1
Make sure that the printer is switched on and open the front cover. The cartridge holder moves to the centre.
Routine Maintenance
120
Replacing the BJ Cartridge
2
Raise the cartridge lock lever to unlock the BJ Cartridge.
Make sure that you raise the lever all the way up.
Cartridge lock lever
Important
To avoid staining your hands, clothing, or areas in the work site, handle the
BJ Cartridge carefully. Avoid dropping or shaking the BJ Cartridge.
Routine Maintenance
121
Replacing the BJ Cartridge
3
Note
Remove the entire BJ Cartridge with the ink tanks in place.
• If you are removing a partially used BJ Cartridge, store it in the BJ
Cartridge container.
• Always hold the BJ Cartridge by the circles embossed on the left and right
sides of the BJ Cartridge. Do not touch the metal contacts or the print
head on the BJ Cartridge.
Routine Maintenance
122
Replacing the BJ Cartridge
4
Remove a new BJ Cartridge from its package. Remove the orange protective cap ➀ then slowly remove the orange protective tape ➁.
Protective cap
➀
Protective tape
➁
Important
• Never attempt to reattach the tape or cap to the BJ Cartridge. Discard the
protective cap and tape according to the local laws and regulations
regarding disposal of consumables.
• To avoid poor print quality, never touch the print heads of the BJ Car
tridge.
Routine Maintenance
123
Replacing the BJ Cartridge
5
Note
Insert the BJ Cartridge into the cartridge holder, then lower the cartridge
lock lever until it locks in place.
When you install the Black BJ Cartridge, insert it into the right side of the
cartridge holder.
Routine Maintenance
124
Replacing the BJ Cartridge
6
Press in the tab of the plastic insert and remove them.
Fix tab
Routine Maintenance
125
Replacing the BJ Cartridge
7
Insert the ink tank(s) in the new BJ Cartridge.
You can use new ink tanks or the ink tanks in the worn BJ Cartridge, and
install them in the new BJ Cartridge.
Replacing Ink Tanks
Install an ink tank immediately after removing it from the worn BJ Cartridge
or its package. If an ink tank remains exposed for a long period, it may run
out of ink quickly after it is installed.
Note
8
Close the front cover.
The cartridge holder returns to the home position.
Aligning the Print Head
Routine Maintenance
126
Aligning the Print Head
Each time you replace a BJ Cartridge or switch BJ Cartridges for a special print job, you
must align the print heads to ensure optimum printing.
Windows
1
2
3
Open the Printer Properties dialogue box.
Click the Maintenance tab.
Click the print head alignment icon.
Macintosh
1
2
3
Select Page Setup from the File menu.
Click the Utilities button, then select Test Print by clicking the up- or downarrow.
Select the Print head alignment icon.
Routine Maintenance
127
Aligning the Print Head
4
When a confirmation message appears, make sure that the printer is
switched on and at least two sheets of A4 or Letter size plain paper are
loaded, and then click the OK button. The printer starts to print the standard head alignment pattern. During print head alignment, do not open the
front cover.
5
When this pattern is printed, click the Yes button.
6
Check all the patterns in lines of (B1) and (B2).
For each line enter the appropriate number where you see the lines perfectly aligned.
Correct:
Incorrect:
Routine Maintenance
128
Aligning the Print Head
7
When you finish entering numbers...
Windows
Click the OK button to save the settings.
Macintosh
Save the settings.
8
Make sure that the printer is switched on and A4 or Letter size plain paper
is loaded, and then click the OK button. The printer starts to print the highresolution head alignment pattern.
9
Check all the patterns in lines of (B1) and (B2).
For each line enter the appropriate number where you see the lines perfectly aligned.
Correct:
Incorrect:
Routine Maintenance
129
Aligning the Print Head
10
When you finish entering numbers...
Windows
Click the OK button to save the settings.
Macintosh
Save the settings.
11
Note
Click the OK button. This completes the print head alignment procedure.
When you wish to switch the printer off after head alignment, always press
the POWER button to switch the printer off. If you do not switch the printer
off correctly with the POWER button, the print head alignment settings cannot be saved.
Routine Maintenance
130
Cleaning the Printer
After long use, paper dust and room dust may accumulate around the paper output tray and
other parts of the printer. Clean the printer periodically.
Warning To avoid personal injury from burns or electrical shock or damage to the
printer during cleaning, never use a flammable solvent such as thinner,
benzene or alcohol.
1
Important
2
Press the POWER button
to switch the printer off. Check the POWER
lamp and make sure that it is not on or flashing.
To prevent failure of the printer to operate, never unplug the power cord
when the POWER lamp is on or flashing. Printing may no longer be possible.
Make sure that the POWER lamp is off then unplug the power cord from the
power outlet.
Warning To avoid personal injury from touching live printer components, always
unplug the printer before cleaning.
Routine Maintenance
131
Cleaning the Printer
3
Use a soft, dry cloth to wipe the area around the paper output part and
other parts of the printer.
Routine Maintenance
132
Cleaning the Paper Feed Rollers
With frequent use of high resolution paper and other coated paper, paper dust from the
coated surfaces of such media accumulates around the paper feed rollers and may cause
misfeeds and paper jams. If this occurs, use the special cleaning plate to clean the paper
feed rollers inside the printer.
Note
When you clean the paper feed rollers, Canon recommends that you use
the cleaning sheet provided with each pack of High Resolution Paper HR101.
1
Raise the paper rest.
2
Remove the two stickers, on the cleaning sheet.
Routine Maintenance
133
Cleaning the Paper Feed Rollers
3
Set the paper guide to the A4 position.
4
Slide the cleaning sheet into the sheet feeder until it stops.
Routine Maintenance
134
Cleaning the Paper Feed Rollers
5
Make sure that the POWER lamp is lit green.
Press and hold down the RESUME button until the POWER lamp flashes
three times, then release it. The paper feed rollers of the printer start rotating and then stops. Wait for approximately 15 to 30 seconds.
6
Important
The cleaning sheet feeds into the sheet feeder, and paper dust will
cling to the cleaning sheet as it rotates.
The Cleaning Sheet CK-101 cannot be used again. Discard the cleaning
sheet according to the local laws and regulations regarding disposal of consumables after it is used for cleaning the feed rollers once.
Routine Maintenance
135
Transporting the Printer
Use the original box and packing material to repack the printer for shipping or moving to
another location. When you do not use the original box, make sure that the printer is packaged properly so that it does not get damaged during the transportation.
1
Press the POWER button
2
Lower the paper rest.
3
Remove the paper output tray.
4
Make sure that the POWER lamp is off then unplug the power cord from the
power outlet.
Important
to switch the printer off.
Check the POWER lamp and make sure that the printer is off. To prevent
failure of the printer to operate, never remove the power plug from the
power outlet when the POWER lamp is on or flashing. Printing may no
longer be possible.
Routine Maintenance
136
Transporting the Printer
5
Disconnect the printer cable from the computer and printer, and remove the
power cord.
When using a parallel printer cable
Routine Maintenance
137
Transporting the Printer
6
Reattach the tape and packing material to the printer and insert the printer
into its plastic bag.
Packing material
Tape
Routine Maintenance
138
Transporting the Printer
7
Note
Fit the packing material on either end of the printer and pack the printer into
the original box.
If you are shipping the printer through a shipping agent, mark the box with
"FRAGILE" or "HANDLE WITH CARE".
Routine Maintenance
139
Troubleshooting
If you experience a problem during operation of the printer, refer to the following topics.
Printout is Unsatisfactory
Printer Does Not Start or Stops in Mid-job
Paper Jams or Does Not Feed
The POWER Lamp Flashes Orange
An Error Message Appears
Scanner Problems
Other Problems
Troubleshooting
140
Printout is Unsatisfactory
Colours not clear
Printed and on-screen colour do not match
Meaningless characters, symbols printed
Text cut off at bottom right corner, right edge or bottom edge
Single file page prints over two or more pages
Colours streaked or wrong
Straight lines are broken
Printed pages curled
Backs of pages stained with ink
Ink blurred
Printed surface scratched
White streaks visible
Colours streaked or uneven
Last part of print job not printing
Characters and figures notched / gradation streaked or unnatural
Macintosh
Troubleshooting - Printout is Unsatisfactory
141
Colours not clear
The colours in printed photographs and illustrations are not as clear as you expected.
Check 1
BJ Cartridge and media correct for the print job?
Check 2
Printer driver settings correct for media and print job?
Check 3
Re-filled ink tank installed in the BJ Cartridge?
Troubleshooting - Printout is Unsatisfactory
142
Colours not clear
Check 1
BJ Cartridge and media correct for the print job?
For printing photographs, illustrations, use of High Resolution Paper,
Glossy Photo Paper or High Gloss Photo Film is recommended. These
media provide better colour reproduction and brighter colours than plain
paper.
For best results, use the Color BJ Cartridge BC-34e Photo.
For printing colour graphs, charts with text, use the Color BJ Cartridge BC33e to print reports and research papers.
A clogged or worn BJ Cartridge may also cause printing problems. Print a
nozzle check pattern and check the printed patterns.
Printing a Nozzle Check Pattern
Troubleshooting - Printout is Unsatisfactory
143
Colours not clear
Check 2
Printer driver settings correct for media and print job?
Open the Printer Properties dialogue box and select the print mode best
suited for the print job in the Choose Print Mode box under the Main tab.
Make sure that the BJ Cartridge and Media Type settings match the BJ
Cartridge and media currently set in the printer.
Printing on Paper and Other Media
Using the BJ Cartridges
Printing Photographs
Note
Windows
You may also want to click the Advanced button in the Main tab. Click the
Colour tab, make sure Colour Adjustment is enabled and then adjust the
colour settings such as Colour Balance, Output Style and Brightness.
Macintosh
Select the Colour panel and change the settings such as the Matching
method.
Check 3
Re-filled ink tank installed in the BJ Cartridge?
You may not be able to achieve satisfactory performance with an ink tank
that has been re-filled by a third party. It is recommend that you use ink
tanks especially designed for use with the BJ Cartridge.
Using the BJ Cartridges
Troubleshooting - Printout is Unsatisfactory
144
Printed and on-screen colour do not match
The colour you see on the screen do not match the colours you see in the printed copy of
the same image. For example, objects that appear blue on the screen are printed purple
and objects that appear pale green on the screen are printed dark green.
A colour display and printer do not reproduce colour in the same way. The printed colour
tones may not perfectly match the colours you see on the screen because screen colour
varies how the screen is viewed and calibrated.
If the differences between displayed and printed colours are extreme, check the following.
Check 1
Is the ink of BJ Cartridge on good condition?
Check 2
Are the printer driver settings correct?
Troubleshooting - Printout is Unsatisfactory
145
Printed and on-screen colour do not match
Check 1
Is the ink of BJ Cartridge on good condition?
If there are wide differences between the screen colours and printed
colours, one of the ink tanks may have run out of ink or some of the print
head nozzles may be clogged. Print a nozzle check pattern and check the
results.
Printing a Nozzle Check Pattern
Check 2
Are the printer driver settings correct?
Open the Printer Properties dialogue box and select the print mode best
suited for the print job in the Choose Print Mode box under the Main tab.
Make sure that the BJ Cartridge and Media Type settings match the BJ
Cartridge and media currently set in the printer.
Printing on Paper and Other Media
Using the BJ Cartridges
Printing Photographs
Note
Windows
You may also want to click the Advanced button in the Main tab, click the
Colour tab and adjust the colour settings such as Colour Balance, Output
Style and Brightness. If Colour Adjustment is off, click the checkbox to turn
it on.
Macintosh
Use Manual for printing.
Troubleshooting - Printout is Unsatisfactory
146
Meaningless characters, symbols printed
The document is displayed correctly on the screen but meaningless text and symbols are
printed.
Check 1
Are you using the correct printer driver?
Check 2
Are the printer and computer securely connected?
Check 3
Is the problem in the original file?
Windows
Troubleshooting - Printout is Unsatisfactory
147
Meaningless characters, symbols printed
Check 1
Are you using the correct printer driver?
Windows
Meaningless characters and symbols may print if you have selected the
wrong printer driver for the print job. Start the print procedure again and
make sure that "Canon S400" is displayed in the Name entry box of the
Print dialogue box.
If another driver is selected, click the down-arrow and select "Canon S400"
from the pull-down list.
Note
To avoid this problem, you may find it convenient to set the S400 as the
default printer.
Check 2
Are the printer and computer securely connected?
Check the printer cable connections at the printer and computer. A faulty or
loose connection can generate meaningless characters and symbols.
Check 3
Is the problem in the original file?
If meaningless character or symbols are printed only when you print a certain file, the cause of the problem may be in the file or the application program you are using. Rebuild the file and print it again.
If the rebuilt file prints correctly, the original file was probably faulty.
If the rebuilt file does not print correctly, contact the software manufacturer.
Troubleshooting - Printout is Unsatisfactory
148
Text cut off at bottom right corner, right edge
or bottom edge
The text is printing in the bottom right corner of the page or printing beyond the right or bottom margins and cut off from view.
Check
Is Scaled Printing set for enlargement in the printer driver?
If Scaled Printing is set for enlargement in the printer driver, the document
is enlarged and printed in the bottom right corner, or cut off at the bottom or
right edge of the paper.
Windows
To disable Scaled Printing, open the Printer Properties dialogue box, click
the Page Layout tab, and click the radio button for Normal-size Printing.
Macintosh
To disable Scaled Printing, select Page Setup from the File menu and set
100% in the Scale box.
If you want to use Scaled Printing with enlargement, make sure that the
correct percentage is set and confirm that the Page Size selection or the
Paper Size selection is correct.
For details, refer to the Driver and Utility Guide for Windows Users or Driver
and Utility Guide for Macintosh Users.
Troubleshooting - Printout is Unsatisfactory
149
Single file page prints over two or more pages
Check
Does the Page Size setting in the application program and printer driver
match?
Windows
Set the same Page Size setting for the application program and the printer
driver.
Open the Printer Properties dialogue box, click the Page Layout tab, and
select the Page Size that matches the Page Size setting in the application
program.
Troubleshooting - Printout is Unsatisfactory
150
Colours streaked or wrong
The text appears scratched, streaked, or the wrong colours are printed.
Check 1
Is the ink of BJ Cartridge on good condition?
Check 2
Have the protective tape or cap been reattached?
Check 3
Did you print on the correct print side of the media?
Troubleshooting - Printout is Unsatisfactory
151
Colours streaked or wrong
Check 1
Is the ink of BJ Cartridge on good condition?
If text or images are streaked, scratched, faint, or if the wrong colours are
printing, one of the ink tanks may have run out of ink, the print nozzles may
be clogged, or the print heads may be worn out.
Print a nozzle check pattern and check the printed patterns.
Printing a Nozzle Check Pattern
Check 2
Have the protective tape or cap been reattached?
After removed, the orange protective cap and tape should never be reattached to the BJ Cartridge. Re-attaching the tape or cap can cause air
bubble or trap dirt or dust into the ink and clog the ink nozzles.
If the protective tape or cap has been re-attached, remove it. Install the BJ
Cartridge in the printer and clean the print head immediately.
After cleaning the print head, if printing is patchy or streaked replace the BJ
Cartridge.
Check 3
Did you print on the correct print side of the media?
The correct print side is different for each type of media. Make sure that
the correct print side is facing up when you load the media in the auto sheet
feeder.
Printing on Paper and Other Media
Troubleshooting - Printout is Unsatisfactory
152
Straight lines are broken
Check 1
Has the print head been aligned?
Check 2
Is Print Quality set to Fast in the printer driver?
Check 3
Is the paper thickness lever set correctly?
Troubleshooting - Printout is Unsatisfactory
153
Straight lines are broken
Check 1
Has the print head been aligned?
Each time you install a print head, you must align the print head. If you do
not align the print head, straight lines may appear broken or uneven.
Aligning the Print Head
Check 2
Is Print Quality set to Fast in the printer driver?
Changing Print Quality to Fine in the printer driver may improve the quality
of printed straight lines.
Windows
1
2
3
Open the Printer Properties dialogue box.
Click the Advanced button in the Main tab.
In the Quality tab, drag the slide bar to right to select Fine.
Macintosh
1
2
When using Manual for printing, click the Details button in the Print dialogue box.
In the Quality panel, drag the slide bar to right to select Fine.
Troubleshooting - Printout is Unsatisfactory
154
Straight lines are broken
Check 3
Is the paper thickness lever set correctly?
If straight lines are printed uneven or broken after changing the setting of
the paper thickness lever on the front of the printer, re-align the print head.
Aligning the Print Head
Troubleshooting - Printout is Unsatisfactory
155
Printed pages curled
As printed pages are ejected from the printer, they are curled or wavy.
Check 1
Are you printing on thin paper?
Check 2
Is the printer driver set for high density printing?
Troubleshooting - Printout is Unsatisfactory
156
Printed pages curled
Check 1
Are you printing on thin paper?
The large amount of ink used to print colour photographs and illustrations
can cause printed pages to curl or warp. For such print jobs you should
use special media such as High Resolution Paper or Glossy Photo Paper.
Note
When you use High Resolution Paper, Glossy Photo Paper or other special
media, always load the sheets with the print side (whiter side) facing up.
Only one side of these media is treated with a special coating for better ink
absorption.
Troubleshooting - Printout is Unsatisfactory
157
Printed pages curled
Check 2
Is the printer driver set for high density printing?
Move the Intensity setting (print density) in the Colour tab to a lower setting
and execute the print job again. A lower intensity setting uses less ink thus
preventing curling of the printed page. To lower the intensity, follow the procedure below.
Windows
1
2
3
Open the Printer Properties dialogue box and click the Advanced button in
the Main tab.
Click the Colour tab.
Use the Intensity slide bar to change the Intensity setting.
Macintosh
1
2
Note
When using Manual for printing, click the Details button in the Print dialogue box.
Click the Colour panel, and use the Intensity slide bar to change the intensity setting.
Curling occurs most frequently with small paper sizes such as A5. To avoid
curling, we recommend that you do not use small paper sizes to print documents that contain photographs or illustrations.
Troubleshooting - Printout is Unsatisfactory
158
Backs of pages stained with ink
The backs of pages are stained after they are printed and ejected from the printer.
Check
Is greyscale printing being performed?
If you are using greyscale printing, the backs of the pages may be stained
with ink. You may be able to eliminate this problem by reducing the black
density.
Windows
1
Open the Printer Properties dialogue box and click the Advanced button in
the Main tab.
2
3
Click the Colour tab.
Use the Black slide bar to change the print density setting.
If this does not correct the problem, remove the BJ Cartridge and use the
Photo BJ Cartridge.
Macintosh
1
2
When using Manual for printing, click the Details button in the Print dialogue box.
In the Colour panel, use the Black slide bar to change the print density setting.
Troubleshooting - Printout is Unsatisfactory
159
Ink blurred
The ink is blurred, images are not sharp, and the ink has spread and run together.
Check 1
Are you using plain paper?
Check 2
Is the print head dirty?
Check 3
Is the printer driver set for high-density printing?
Troubleshooting - Printout is Unsatisfactory
160
Ink blurred
Check 1
Are you using plain paper?
If you are using plain paper, use another type of print media. To minimise
ink spread, use High Resolution Paper, Glossy Photo Paper or High Gloss
Photo Film.
Check 2
Is the print head dirty?
Clogged print head nozzles can cause ink spread and blurring, so clean the
print head.
Cleaning the Print Head
Check 3
Is the printer driver set for high-density printing?
The Intensity setting in the printer driver can be used to adjust print density,
the amount of ink used to print.
Lowering the print density setting can reduce the tendency for ink to spread
in colour photographs or illustrations.
Troubleshooting - Printout is Unsatisfactory
161
Ink blurred
Windows
1
2
3
Open the Printer Properties dialogue box and click the Advanced button in
the Main tab.
Click the Colour tab.
Use the Intensity slide bar to change the intensity setting.
Macintosh
1
2
When using Manual for printing, click the Details button in the Print dialogue box.
In the Colour panel, use the Intensity slide bar to change the print density
setting.
Troubleshooting - Printout is Unsatisfactory
162
Printed surface scratched
The print side of the paper is scratched and stained.
Check 1
Are you printing on thick paper?
Check 2
Is the paper thickness lever set correctly?
Check 3
Are you printing on curled plain paper?
Check 4
Are you executing a high-density print on plain paper?
Check 5
Are you printing outside the recommended printing area?
Troubleshooting - Printout is Unsatisfactory
163
Printed surface scratched
Check 1
Are you printing on thick paper?
If you print on paper thicker than the allowed maximum weight of 105g/m2,
the print head may scratch the printed surface of the page. If you experience difficulty when printing on thick paper, clean the print head.
Cleaning the Print Head
Check 2
Is the paper thickness lever set correctly?
When you use thick paper such as envelopes, T-shirt transfers and banner
paper for printing, set the paper thickness lever to the Down position.
If the printed surface is scratched or stained on plain paper, it is also helpful
to set the paper thickness lever to the Down position.
Check 3
Are you printing on curled plain paper?
If curled plain paper is loaded with the curl up, the print head may scratch
bottom edge of the paper.
Remove the plain paper, turn it over, and load it in the auto sheet feeder
again.
Troubleshooting - Printout is Unsatisfactory
164
Printed surface scratched
Check 4
Are you executing a high-density print on plain paper?
If you execute a high-density print job on plain paper, the paper may absorb
too much ink and curl, the print head may scratch the surface of the curled
page. Lower the Intensity setting.
1
2
3
Check 5
Open the Printer Properties dialogue box, and click the Advanced button in
the Main tab.
Click the Colour tab.
Use the Intensity slide bar to change the print density setting.
Are you printing outside the recommended printing area?
If you print outside the recommended printing area, the print head may
scratch the bottom edge of the page. To avoid problems, print only in the
recommended printing area.
Note
When you print on High Gloss Photo Film, Back Print Film, or T-shirt Transfers, the bottom margin should be larger than 27mm (1.1 in.).
Printing Area
Troubleshooting - Printout is Unsatisfactory
165
White streaks visible
Check
Print a nozzle check pattern.
• If colours are broken or missing, clean the print head.
• If lines are not aligned properly, align the print head.
• If any portion of the nozzle check pattern is streaked, the print head could
be clogged, may not be aligned properly, or the BJ Cartridge may be worn
out.
Note
If the nozzle check pattern prints normally, there may be a problem in the
application program. For details, refer to the troubleshooting sections of
the documentation of your application program.
Printing a Nozzle Check Pattern
Troubleshooting - Printout is Unsatisfactory
166
Colours streaked or uneven
Patterns of uneven or streaked colouring appear on the printout.
Check 1
Is Print Quality on the Quality tab set to Fast?
Check 2
Is Halftoning set for optimum performance?
Troubleshooting - Printout is Unsatisfactory
167
Colours streaked or uneven
Check 1
Is Print Quality on the Quality tab set to Fast?
Set Print Quality to Fine and print again. This reduces uneven coloration
you may see in a document where a large amount of ink is used.
Windows
1
2
3
Open the Printer Properties dialogue box.
Click the Advanced button in the Main tab.
In the Quality tab, drag the slide bar to the right toward Fine and click the
OK button.
Macintosh
1
2
When using Manual for printing, click the Details button in the Print dialogue box.
In the Quality panel, drag the slide bar to the right toward Fine.
Troubleshooting - Printout is Unsatisfactory
168
Colours streaked or uneven
Check 2
Is Halftoning set for optimum performance?
Check the Halftoning setting in the Quality tab of the printer driver. The Diffusion setting smoothes uneven or streaked colours.
Windows
1
2
3
4
Open the Printer Properties dialogue box.
Click the Advanced button in the Main tab.
In the Halftoning box under the Quality tab, disable Auto if it is checked on.
Click Diffusion on and click the OK button.
Macintosh
1
2
When using Manual for printing, click the Details button in the Print dialogue box.
In the Quality panel, set Halftoning to Scatter.
Troubleshooting - Printout is Unsatisfactory
169
Last part of print job not printing
The last part of each page in the document is not printed.
Check 1
Are you using the paper size specified in the Page Size setting?
Check 2
Are the computer and printer securely connected?
Check 3
Is a WPS printer driver installed?
Windows
Troubleshooting - Printout is Unsatisfactory
170
Last part of print job not printing
Check 1
Are you using the paper size specified in the Page Size setting?
If the size of the paper loaded in the printer does not match the Page Size
setting in the printer driver, part of each page may not print.
Check the Page Size or Paper Size setting. If it does not match the size of
the paper you are using, select the correct size from the pull-down list.
The Page Size or Paper Size can be found at the following location:
Windows
Page Layout tab
Macintosh
Page Setup dialogue box
Note
Set the same Page Size setting for the application program and the printer
driver.
Select the Page Size that matches the Page Size setting in the application
program.
Check 2
Are the computer and printer securely connected?
Check the connection of the printer cable at the computer and printer. A
loose connection can cause losing part of a print job.
Troubleshooting - Printout is Unsatisfactory
171
Last part of print job not printing
Check 3
Is a WPS printer driver installed?
Windows
You may not be able to print correctly with a WPS (Windows Printing System) printer driver installed in your system. Confirm whether or not a WPS
driver is installed in your system.
Change the WPS driver port setting to FILE or delete the WPS driver.
1
2
3
Open the WPS Driver Properties window.
In the Details tab, select FILE in the Print to Port setting.
To delete the WPS driver, select Programs and then Windows Printing System from the Windows Start menu and click Uninstall.
Troubleshooting - Printout is Unsatisfactory
172
Characters and figures notched /
gradation streaked or unnatural
Macintosh
Characters and figures print with unnatural notches, or gradation appears streaked.
Check
Are you using the application program that only supports PostScript?
The S400 is a QuickDraw printer and is not a PostScript printer. Therefore,
if you use the application program that only supports PostScript, lines of
characters and figures may print with unnatural notches. Always use the
application program that supports QuickDraw.
Some PostScript application programs have a setting that allows you to use
ATM fonts or TrueType fonts. When you specify the ATM fonts or TrueType
fonts in the application program, characters, figures and gradation can be
reproduced properly.
Troubleshooting - Printout is Unsatisfactory
173
Printer Does Not Start or Stops in Mid-job
Printer does not switch on
Print job does not start
Printing halts
Printing starts but nothing printing
Cartridge holder does not move to centre
Troubleshooting - Printer Does Not Start or Stops in Mid-job
174
Printer does not switch on
The printer does not switch on after the POWER button is pressed.
Check 1
Have you pressed the POWER button firmly?
Check 2
Is the power cord plugged in correctly?
Troubleshooting - Printer Does Not Start or Stops in Mid-job
175
Printer does not switch on
Check 1
Have you pressed the POWER button firmly?
Press the POWER button fully down, then release it. If you do not press the
button hard enough, the printer may not turn on.
Check 2
Is the power cord plugged in correctly?
Make sure that the power cord is plugged into a power outlet.
Troubleshooting - Printer Does Not Start or Stops in Mid-job
176
Print job does not start
Printer does not operate after print job executed from the computer.
Check 1
Is the printer switched on?
Check 2
Are you printing a very large file?
Check 3
Are the printer and computer securely connected?
Check 4
Are you using the correct printer driver?
Check 5
Is the correct printer port selected?
Windows
Troubleshooting - Printer Does Not Start or Stops in Mid-job
177
Print job does not start
Check 1
Is the printer switched on?
Check the POWER lamp to see if it is lit green.
If the POWER lamp is flashing green, the printer is still warming up.
After the POWER lamp is lit, the printer is ready to use.
Check 2
Are you printing a very large file?
A very large file may require more time to process before printing begins.
Photographs and illustrations can increase the size of a file. For a very
large file, wait a few minutes for the print job to begin. Check the POWER
lamp. If the POWER lamp flashes green, the computer is sending print
data to the printer and the job is executing normally.
Check 3
Are the printer and computer securely connected?
Check the printer cable connections at the printer and computer. A faulty or
loose connection can prevent a print job from starting.
Troubleshooting - Printer Does Not Start or Stops in Mid-job
178
Print job does not start
Check 4
Are you using the correct printer driver?
A print job may not start if you have selected the wrong printer driver for the
print job.
Windows
Note
Macintosh
Make sure "Canon S400" is displayed in the Name entry box of the Print
dialogue box. If another driver is selected, click the down-arrow and select
"Canon S400" from the pull-down list. If S400 does not appear in the list,
you must install the printer driver.
If you use only the S400, select the S400 as the default printer.
Select S400 from Chooser of the Apple menu.
Troubleshooting - Printer Does Not Start or Stops in Mid-job
179
Print job does not start
Check 5
Is the correct printer port selected?
Windows
If the printer and computer are connected directly with a printer cable,
specify LPT1 or USBPRN01 as the printer port. Follow the procedure
below.
1
2
Open the Printer Properties dialogue box directly from the Start menu.
Click the Details tab and select LPT1 or USBPRN01 in the Print to the port
box.
For more details on how to open the Printer Properties dialogue box
directly from the Start menu, refer to the Driver and Utility Guide for Windows Users.
Troubleshooting - Printer Does Not Start or Stops in Mid-job
180
Printing halts
The printer stops printing before the print job is completed.
Check 1
Is the print job a finely detailed photograph or illustration?
Check 2
Has the printer been operating for a long time?
Troubleshooting - Printer Does Not Start or Stops in Mid-job
181
Printing halts
Check 1
Is the print job a finely detailed photograph or illustration?
The printer requires more time to process a finely detailed illustration or
photograph. Check the POWER lamp. If the POWER lamp is flashing
green, the computer is sending print data to the printer and the job is executing normally.
If the print job requires using a large amount of black ink on plain paper, the
print job may require more time.
Check 2
Has the printer been operating for a long time?
The print heads may occasionally overheat during a long print job.
If the print head overheat, printing pauses at the end of a pass across the
page to allow time for the print head to cool and then restarts after a brief
interval. Interrupt printing at a convenient point, switch the printer off and
wait for at least 15 minutes for the print head to cool.
If the printer overheats while printing a densely coloured photograph or
illustration, the printer may beep and stop printing to protect the print head.
In this case, you cannot continue printing. Switch the printer off and wait at
least 15 minutes for the print head to cool.
Caution To avoid minor burns, never touch the print head or the surrounding area.
Troubleshooting - Printer Does Not Start or Stops in Mid-job
182
Printing starts but nothing printing
The printer operates but nothing is printed on the page.
Check 1
Is the ink of BJ Cartridge in good condition?
Check 2
Did you remove the orange protective tape from the print head?
Troubleshooting - Printer Does Not Start or Stops in Mid-job
183
Printing starts but nothing printing
Check 1
Is the ink of BJ Cartridge in good condition?
The print head nozzles may be clogged, one or more of the ink tanks may
be low, or the BJ Cartridge may be worn. Visually check the level of the ink
in the ink tanks. If the tanks are empty, replace them. Next, print a nozzle
check pattern to check the status of the print head and clean the print head.
Printing a Nozzle Check Pattern
Cleaning the Print Head
If the problem is not solved, replace ink tanks or BJ Cartridge.
Replacing Ink Tanks
Replacing the BJ Cartridge
If you can print a nozzle check pattern normally, check that the printer is
connected to the computer securely. If the connection is loose, printing
starts but nothing may be printed.
Make sure there is no problem with the original file.
Troubleshooting - Printer Does Not Start or Stops in Mid-job
184
Printing starts but nothing printing
Check 2
Did you remove the orange protective tape from the print head?
If the orange protective tape is not removed from the BJ Cartridge, ink cannot be ejected from the BJ Cartridge. Remove the BJ Cartridge and check
the print head. If the tape has not been removed, remove it. Align the print
heads before you resume printing.
Replacing the BJ Cartridge
Aligning the Print Head
Troubleshooting - Printer Does Not Start or Stops in Mid-job
185
Cartridge holder does not move to centre
You want to switch the BJ Cartridge, replace an ink tank, or replace the BJ Cartridge, but
the cartridge holder does not move to the centre when you open the front cover.
Check 1
Is the printer switched on?
Check 2
Has the front cover been open longer than 10 minutes?
Troubleshooting - Printer Does Not Start or Stops in Mid-job
186
Cartridge holder does not move to centre
Check 1
Is the printer switched on?
Check the POWER lamp and make sure that it is green. If the POWER
lamp is off, switch on the printer. If you have just turned on the printer and
the POWER lamp is flashing green, the printer is warming up. Wait until the
POWER lamp stops flashing.
Check 2
Has the front cover been open longer than 10 minutes?
If the front cover remains open longer than 10 minutes, the cartridge holder
automatically returns to the home position to prevent the print head from
drying out. Close the front cover and open it again. The cartridge holder
moves to the centre.
Troubleshooting - Printer Does Not Start or Stops in Mid-job
187
Paper Jams or Does Not Feed
Paper does not feed from auto sheet feeder
Paper skewing during feeding
Multiple sheets feed together
Paper jam
Troubleshooting - Paper Jams or Does Not Feed
188
Paper does not feed from auto sheet feeder
After the print job is started, the paper loaded in the auto sheet feeder does not feed.
Check 1
Is the paper too thick?
Check 2
Is the sheet feeder overloaded?
Check 3
Did you raise the paper rest?
Check 4
Is the paper folded or curled?
Troubleshooting - Paper Jams or Does Not Feed
189
Paper does not feed from auto sheet feeder
Check 1
Is the paper too thick?
Thick paper does not feed. You cannot attempt to print on paper or other
media thicker than 105g/m2.
Check 2
Is the sheet feeder overloaded?
The number of sheets you can load in the auto sheet feeder depends on
the media you are using. The media does not feed correctly if you exceed
the prescribed number of sheets.
Number of sheets that can be loaded
Check 3
Did you raise the paper rest?
Before you load media other than envelopes in the auto sheet feeder, you
should always raise the paper rest. If you do not raise the paper rest before
loading, the media does not completely enter the paper feed slot during
feeding.
Troubleshooting - Paper Jams or Does Not Feed
190
Paper does not feed from auto sheet feeder
Check 4
Is the paper folded or curled?
To avoid misfeeds and paper jams, never load paper in the auto sheet
feeder that is folded, curled or wrinkled.
Media Types You Can Use with the Printer
Media Types You Cannot Use with the Printer
Troubleshooting - Paper Jams or Does Not Feed
191
Paper skewing during feeding
The paper or other media does not feed straight into the paper feed slot.
Check 1
Is the auto sheet feeder overloaded?
Check 2
Is the paper folded or curled?
Check 3
Is the paper guide set correctly?
Troubleshooting - Paper Jams or Does Not Feed
192
Paper skewing during feeding
Check 1
Is the auto sheet feeder overloaded?
The number of sheets you can load in the auto sheet feeder depends on
the media you are using. The media does not feed correctly if you exceed
the prescribed number of sheets.
Number of sheets that can be loaded
Check 2
Is the paper folded or curled?
To avoid misfeeds and paper jams, never load paper in the auto sheet
feeder that is folded, curled or wrinkled.
Media Types You Cannot Use with the Printer
Check 3
Is the paper guide set correctly?
If the paper guide on the auto sheet feeder is not set correctly, the paper
does not feed straight or may jam in the printer. The paper guide must be
snug against the side of the stack and not too tight.
Troubleshooting - Paper Jams or Does Not Feed
193
Multiple sheets feed together
During a multiple feed, more than one sheet feed from the stack at the same time.
Check 1
Did you fan the stack before loading?
Check 2
Is the auto sheet feeder overloaded?
Check 3
Is the paper folded or curled?
Check 4
Are you printing on transparencies?
Troubleshooting - Paper Jams or Does Not Feed
194
Multiple sheets feed together
Check 1
Did you fan the stack before loading?
Before loading a stack of media in the auto sheet feeder, always fan the
pages to remove static cling and align the edges. Fanning the stack separates the sheets so they can feed smoothly from the auto sheet feeder.
Check 2
Is the auto sheet feeder overloaded?
The number of sheets you can load in the auto sheet feeder depends on
the media you are using.
Number of sheets that can be loaded
Check 3
Is the paper folded or curled?
To avoid misfeeds and paper jams, never load paper in the auto sheet
feeder that is folded, curled or wrinkled.
Media Types You Cannot Use with the Printer
Check 4
Are you printing on transparencies?
When more than one transparency feeds from a stack at the same time,
lower the paper rest, set the stack, and try again.
Using Transparencies or Back Print Film
Troubleshooting - Paper Jams or Does Not Feed
195
Paper jam
If paper jams in the printer, remove it.
1
2
Slowly pull the paper out of the printer from the auto sheet feeder or the
paper output slot, whichever is easier. If the paper tears or shreds, open
the front cover and remove all the fragments of paper.
Close the front cover, load the paper and then press the RESUME button.
Troubleshooting - Paper Jams or Does Not Feed
196
Paper jam
Note
• If the paper cannot be removed, press the POWER button twice to eject
the paper automatically and start the print job again.
• Paper within the range of 64 to 105g/m2 can be loaded in the auto sheet
feeder.
Media Sizes You Can Use with the Printer
• To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled
paper in the auto sheet feeder.
Media Types You Cannot Use with the Printer
Troubleshooting - Paper Jams or Does Not Feed
197
The POWER Lamp Flashes Orange
When an error occurs, the POWER lamp flashes orange. The number of flashes indicates
the cause of the problem.
Two flashes: Out of paper or paper feed error
Three flashes: Paper jam
Four flashes: BJ Cartridge out of ink
Five flashes: Cartridge not installed correctly
Six flashes: BJ Cartridge not installed
Seven flashes: BJ Cartridge defective
Eight flashes: Waste ink tank almost full
The POWER lamp flashes orange and green alternately: Service error
Troubleshooting - The POWER Lamp Flashes Orange
198
■ Two flashes: Out of paper or paper feed error
If no paper is loaded in the auto sheet feeder, or if the paper is not loaded
correctly, set the paper correctly and press the RESUME button.
If paper has jammed in the printer, remove the jam and press the RESUME
button.
Paper Jams or Does Not Feed
Note
If paper cannot be inserted completely into the auto sheet feeder, push the
paper guide and insert paper.
■ Three flashes: Paper jam
If paper has jammed in the printer, remove the jam and press the RESUME
button.
Paper Jams or Does Not Feed
Troubleshooting - The POWER Lamp Flashes Orange
199
■ Four flashes: BJ Cartridge out of ink
An ink tank in the BJ Cartridge has run out of ink.
Replace the depleted ink tank and press the RESUME button.
Replacing Ink Tanks
■ Five flashes: Cartridge not installed correctly
The correct cartridge is not installed. When printing is to be performed,
install the BJ Cartridge for the S400. When scanning is to be performed,
install the scanner cartridge.
BJ Cartridges You Can Use with the Printer
Scanning an Image
■ Six flashes: BJ Cartridge not installed
No BJ Cartridge is installed. Select and install the BJ Cartridge (colour,
photo, or black) according to the work that you are doing.
Troubleshooting - The POWER Lamp Flashes Orange
200
■ Seven flashes: BJ Cartridge defective
There is a problem with one of the BJ Cartridges mounted in the printer.
Remove each BJ Cartridge and check that the contacts on the BJ Cartridge
and cartridge holder are clean. Also check that the orange protective tape
has been removed from the print head then install the BJ Cartridge again.
If the error occurs again after you resume operation, replace the BJ Cartridge.
Replacing the BJ Cartridge
■ Eight flashes: Waste ink tank almost full
The printer has a built-in waste ink tank to hold the ink that was consumed
during print head cleaning. Eight flashes indicate the waste ink tank is
nearly full. Press the RESUME button to skip the error so you can continue
printing. To prevent the ink waste tank from becoming full, call for help to
have the waste ink tank replaced immediately.
Note
When the waste ink tank becomes full, the POWER lamp flashes orange
and green alternately, and printing will no longer be possible.
Call for help to have the waste ink tank replaced immediately.
Troubleshooting - The POWER Lamp Flashes Orange
201
■ The POWER lamp flashes orange and green alternately: Service error
A service error means the printer requires the attention of a qualified technician. Contact a Canon service facility. Count the number of flashes.
(You may be asked for this information.)
Troubleshooting - The POWER Lamp Flashes Orange
202
An Error Message Appears
Error writing to LPT1 or USBPRN
Windows
Application error, General protection fault
Windows
Other error messages
Troubleshooting - An Error Message Appears
203
Error writing to LPT1 or USBPRN
Windows
You cannot print when this message appears.
Check 1
Is the printer switched on?
Check 2
Are the printer and computer connected properly?
Check 3
Is print spooling operating correctly?
Check 4
Is the printer port operating correctly?
Check 5
Is the printer driver installed correctly?
Check 6
Is the printer port setting identical to the interface you are using?
Check 7
Is a WPS driver installed?
Troubleshooting - An Error Message Appears
204
Error writing to LPT1 or USBPRN
Check 1
Is the printer switched on?
Check the POWER lamp to see if it is lit green.
If the POWER lamp is flashing green, the printer is warming up.
After the POWER lamp is lit, the printer is ready to use.
Check 2
Are the printer and computer connected properly?
Check the connections of the printer cable at the computer and the printer.
Check 3
Is print spooling operating correctly?
Cancel spooling and send the print job directly to the printer.
1
2
Open the Printer Properties dialogue box directly from the Start menu.
Click the Details tab and click the Spool Settings button. Click the radio
button for "Print directly to the printer".
For details on how to open the Printer Properties dialogue box directly from
the Start menu, refer to the Driver and Utility Guide for Windows Users.
Troubleshooting - An Error Message Appears
205
Error writing to LPT1 or USBPRN
Check 4
Is the printer port operating correctly?
Check the status of the printer port.
• When you are using the parallel interface:
1
2
3
4
5
Right-click the My Computer icon and select Properties from the pop-up
menu.
Click the Device Manager tab.
Select Ports (COM & LPT), then double-click Canon BJ LPT Printer Port
(LPT1).
In the General tab, make sure Original Configuration (Current) is enabled.
An error occurs if this item is disabled. Read the message under Device
Status and verify no problem is indicated there.
Click the Resources tab and read the message under “Conflicting device
list”. If a conflict is indicated, delete the competing device.
• When you are using the USB interface:
1 Right-click the My Computer and then select Properties.
2 Double-click “Universal serial bus controller” on the Device manager tab,
and then double-click Canon S400.
3 Note what is displayed on the General tab.
If the system indicates that there is an error, apply the countermeasures
described in "Quick Start Guide."
For details, refer to the on-line Help.
Troubleshooting - An Error Message Appears
206
Error writing to LPT1 or USBPRN
Check 5
Is the printer driver installed correctly?
There may be a problem with the printer driver. Uninstall the printer driver
and install it again.
Refer to the "Additional Notes on Handling the USB Interface" manual provided with the printer.
Check 6
Is the printer port setting identical to the interface you are using?
If the printer port setting is not identical to the interface connected to the
printer, an error message appears. To check the printer port setting, open
the Printer Properties dialogue box and click the Details tab.
- If "LPT1" is displayed in the “Print to the following port” box, the printer
port is set to the parallel port.
- If "USBPRN nn" (nn: numerals) is displayed in the “Print to the following
port” box, the printer port is set to the USB port.
If the printer port setting does not match the interface connected to the
printer, shut down Windows and switch the printer off. Then connect the
printer using the correct interface specified in the printer driver again, or
install the correct printer driver that matches the connected interface.
Troubleshooting - An Error Message Appears
207
Error writing to LPT1 or USBPRN
Check 7
Is a WPS driver installed?
You may not be able to print correctly if a WPS (Windows Printing System)
driver is installed in your computer.
1
2
3
Click Start, point to Settings, and click Printers.
If a WPS driver is installed, right-click the icon and then select Properties
from the pop-up menu.
Click the Details tab and check the "Print to the following port" setting.
If the selected port is the port also used by the S400, change the WPS
driver port setting to FILE or delete the WPS driver.
Troubleshooting - An Error Message Appears
208
Application error, General protection fault
Windows
Check 1
Are you using a Windows 3.1 application program?
Check 2
Are several application programs running in the background?
Check 3
Does the computer have sufficient memory?
Check 4
Is there sufficient free space on the hard disk?
Check 5
Is there a problem in the file you are trying to print?
Check 6
Is the printer driver installed correctly?
Troubleshooting - An Error Message Appears
209
Application error, General protection fault
Check 1
Are you using a Windows 3.1 application program?
Attempting to print from a Windows 3.1 application program installed on the
Windows 98 or Windows 95 platform may cause an error. Use a Windows
98 or Windows 95 compatible application program.
Check 2
Are several application programs running in the background?
If you are running several application programs at the same time, there may
not be enough memory available for the print job.
Quit the other application programs and try again.
Check 3
Does the computer have sufficient memory?
Make sure that you have the required amount of memory installed for the
application program you are using to print.
For details, refer to the user’s manual for your application program.
If the amount of memory is insufficient, install more memory.
Troubleshooting - An Error Message Appears
210
Application error, General protection fault
Check 4
Is there sufficient free space on the hard disk?
An error may occur if there is not enough free space available on the hard
disk. Check the amount of free space on the hard disk. If there is little free
space available on the disk, delete any unneeded files.
Check 5
Is there a problem in the file you are trying to print?
If one of these errors occurs only when you try to print a particular file,
there may be a problem in the file or the application program. Rebuild the
file and try printing it again. If there is no problem with the new file, the old
file was probably faulty.
If the same error occurs with the new file, call for help.
Troubleshooting - An Error Message Appears
211
Application error, General protection fault
Check 6
Is the printer driver installed correctly?
There may be a problem with the printer driver.
Uninstall the printer driver and install it again.
Refer to the Quick Start Guide provided with the printer.
Troubleshooting - An Error Message Appears
212
Other error messages
Check 1
An error displayed in the BJ Status Monitor?
Check 2
An error displayed in any screens other than the BJ Status Monitor?
Windows
Windows
Check 3
Error number (xxxx:) displayed?
Macintosh
Troubleshooting - An Error Message Appears
213
Other error messages
Check 1
An error displayed in the BJ Status Monitor?
Windows
When an error occurs, the BJ Status Monitor screen opens.
The Print Status tab displays a short description of the error and other information about the print job. Click the Guide tab to display instructions on
how to solve the problem.
For problems that require more than one step in correcting the problem,
click the Next button to see the next screen, or click the Back button to see
the previous screen.
Troubleshooting - An Error Message Appears
214
Other error messages
Check 2
An error displayed in any screens other than
the BJ Status Monitor?
Windows
One of the following messages may be displayed.
Delete any unneeded file to make more disk space available.
Quit any other application programs you are running in the background.
Cannot read printer driver. ...
Uninstall the printer driver and reinstall it.
Refer to Driver and Utility Guide for Windows Users.
Background printing failed.
Restart Windows and try again.
[Application name] cannot print. ...
Try printing again after the current job is finished.
Troubleshooting - An Error Message Appears
215
Other error messages
Check 3
Error number (xxxx:) displayed?
Macintosh
Error number (*202)
Sufficient memory not available for the application program.
Make sure the required amount of memory is allocated to the application
program. If there is not enough memory installed, install more memory.
Refer to the user’s manual for your computer for information on installing
additional memory.
Error number (*203)
Installed printer driver not operating correctly.
Remove the installed BJ printer driver and then install the printer driver
again. For details, refer to the Driver and Utility Guide for Macintosh Users.
Troubleshooting - An Error Message Appears
216
Other error messages
Error number (*300)
Check the following.
• Printer is switched on?
• Printer cable is connected securely?
Make sure that the printer cable is securely fastened to the
computer and the printer.
If the problem cannot be solved, check the settings in Chooser.
1
2
3
Select Chooser from the Apple menu.
Click the S400 icon.
Make sure that S400 is specified in the “Connect to box”.
If the problem still cannot be solved, remove unneeded documents from
Control Panels folder, and try again.
Troubleshooting - An Error Message Appears
217
Scanner Problems
Scanning result is unsatisfactory
Cannot be used with TWAIN-compatible application program
Other scanner problems
Troubleshooting - Scanner Problems
218
Scanning result is unsatisfactory
Scanned image blurred or distorted
Scanned image is of uneven quality
White portion becomes greyish
Parts of an image are missing or not aligned properly
Image contains unexpected colors, or is too light or too dark
Troubleshooting - Scanning result is unsatisfactory
219
Scanned image blurred or distorted
Check 1
Are you using a clear image for scanning?
Check 2
Is the scanning holder unstained and undamaged?
Check 3
Are you scanning thick paper?
Troubleshooting - Scanning result is unsatisfactory
220
Scanned image blurred or distorted
Check 1
Are you using a clear image for scanning?
Blurry images are not suited for scanning. For best scanning results,
always use a clear, sharp images. A scanned image cannot be better than
the original image.
Check 2
Is the scanning holder unstained and undamaged?
As you use the scanning holder with originals, it is bound to get dirty. Clean
the scanning holder using a soft cloth dipped in a weak, neutral detergent
solution, and then wipe its wet surface off with a dry, soft cloth. If the scanning holder is scratched or damaged, replace it.
Note
Additional scanning holders in A5 and A4 sizes can be purchased optionally. Note that the availability differs from area to area.
Check 3
Are you scanning thick paper?
For scanning, an image you use must be thinner than 0.25mm. Note that
the thickness including the scanning holder must be thinner than 0.45mm.
Troubleshooting - Scanning result is unsatisfactory
221
Scanned image is of uneven quality
The scanned image is coarse and blurry.
Check
Is the resolution setting high enough?
Resolution determines the precision of the scanned image.
The greater the number of dots used to draw an image, the greater the precision and the higher the quality of the scanned image. For a better quality
image, select a high number.
Note that the scanning speed becomes slower and the file size of the
scanned image becomes larger when you use a higher resolution.
Troubleshooting - Scanning result is unsatisfactory
222
White portion becomes greyish
Check 1
Did you perform white level calibration?
Check 2
Did you adjust the brightness and contrast?
Check 3
Did you scan a monochrome image using the Colour or Greyscale setting?
Troubleshooting - Scanning result is unsatisfactory
223
White portion becomes greyish
Check 1
Did you perform white level calibration?
White level calibration is used for maintaining the correct colour balance of
scanned images. This white level calibration is needed when using the
scanner cartridge is used for the first time after purchase or when the system needs to update the white level calibration data.
Check 2
Did you adjust the brightness and contrast?
Depending on the image you scan, a white portion is not recognised as
white because the scanner detects and scans even the small differences of
the density between white and other colours.
Adjust the brightness and contrast.
Note
• When you are using IS Scan Plus, refer to the on-line Help.
• When you are using a TWAIN-compatible graphics application program,
refer to the user’s manual of the application program.
Troubleshooting - Scanning result is unsatisfactory
224
White portion becomes greyish
Check 3
Did you scan a monochrome image using the Colour or Greyscale setting?
If the scanning mode is set to Colour or Greyscale, the scanner detects and
scans gradations evenly, and white may not be recognised as white. When
you scan a monochrome image, always set Black & White in the scanning
mode so the scanner can scan using only two values between white and
black. For details on how to set black and white in the scanning mode, refer
to the on-line Help.
Troubleshooting - Scanning result is unsatisfactory
225
Parts of an image are missing or not aligned properly
Check 1
Did you position the original within the proper scanning area?
Check 2
Did you specify the scanning area correctly?
Troubleshooting - Scanning result is unsatisfactory
226
Parts of an image are missing or not aligned properly
Check 1
Did you position the original within the proper scanning area?
Make sure the original is positioned in the proper scanning area.
Check 2
Did you specify the scanning area correctly?
If the Paper Size setting is smaller than the paper size of original, parts of
the image will be missing.
If you position the original outside the scanning area mistakenly, parts of
the image may not be aligned properly. Always make sure the original is
positioned correctly.
Troubleshooting - Scanning result is unsatisfactory
227
Image contains unexpected colors,
or is too light or too dark
The appearance of the scanned image is not what you expected, or the image is too light or
too dark.
Check 1
Is the number of display colours set to High Color or True Color?
Check 2
Is Colour Matching turned on?
Troubleshooting - Scanning result is unsatisfactory
228
Image contains unexpected colors, or is too light or too dark
Check 1
Is the number of display colours set to High Color or True Color?
Windows
1
2
3
Macintosh
1
2
3
Check the number of display colours.
From the Start menu, select Settings and then select Control Panel.
Double-click the Display icon, then click the Settings tab.
Make sure Colors is set to High Color or True Color in the Colors box.
Check the Colour Depth setting.
From the Apple menu, select Control Panels.
Select Monitors & Sound.
Make sure Thousands or Millions are set for Colour Depth.
Troubleshooting - Scanning result is unsatisfactory
229
Image contains unexpected colors, or is too light or too dark
Check 2
Is Colour Matching turned on?
The colours displayed on your display may not match the actual scanned
colours. Colour Matching attains the best match between the colours displayed on your display and the actual colours in the scanned image.
Color Matching can be used when the Scanning Mode is set for Color.
Windows
1
2
Click the Custom Setting button.
Make sure that Colour Matching is enabled in the Custom Setting dialogue
box.
Macintosh
1
2
Select Settings from the Menu screen.
Make sure that Colour Matching is enabled.
Troubleshooting - Scanning result is unsatisfactory
230
Cannot be used with TWAIN-compatible
application program
Cannot launch IS Scan from within the TWAIN-compatible graphics application
program
Cannot transfer to TWAIN-compatible graphics application program
Troubleshooting - Cannot be used with TWAIN-compatible application program
231
Cannot launch IS Scan from within the TWAIN-compatible
graphics application program
Check
Does the TWAIN-compatible graphics application program you are using
support the latest 32-bit TWAIN specifications or TWAIN Source Manager
(Version 1.5 or later)?
Windows
When IS Scan is used as a TWAIN interface, you must use the latest 32-bit
TWAIN-compatible graphics application program. Refer to the user’s manual of your application program.
Macintosh
When IS Scan is used as a TWAIN interface, you must use the graphics
application program that supports the TWAIN Source Manager (Version 1.5
or later). Refer to the user’s manual of your application program.
Troubleshooting - Cannot be used with TWAIN-compatible application program
232
Cannot transfer to TWAIN-compatible graphics application
program
Check
Does the TWAIN-compatible graphics application program you are using
support the file format type and resolution of the image data?
Some TWAIN-compatible graphics application programs support specific
file format types and resolution settings only. For example, the resolution
settings of some OCR (optical character reader) application programs are
limited to 300 to 400dpi.
Check the file format types and resolution settings of the TWAIN-compatible graphics application program first, and then scan and transfer the image
again.
Troubleshooting - Cannot be used with TWAIN-compatible application program
233
Other scanner problems
Cannot install the scanner driver
Does not launch with default settings
Windows
Improper colours are displayed in the dialogue box
Scanning is too slow
Communication error occurs
An error message appears
Troubleshooting - Other scanner problems
234
Cannot install the scanner driver
Check 1
Did you follow the scanner driver installation instructions?
Check 2
Are any other application programs running?
Check 3
Did you specify the correct CD-ROM drive for installation?
Check 4
Is there a problem with the Setup Software & Reference Guide CD-ROM?
Windows
Troubleshooting - Other scanner problems
235
Cannot install the scanner driver
Check 1
Did you follow the scanner driver installation instructions?
This Reference Guide provides step-by-step instructions for installing the
scanner driver.
Installing the IS Scan Software
Note
If an error occurred during installation and you had to forcibly shut down the
installation procedure, you may not be able to install the scanner driver
because Windows is no longer stable. Restart Windows and then reinstall
the scanner driver.
Check 2
Are any other application programs running?
The scanner driver installation program may not execute successfully if it is
run with other applications running in the background. Before you run the
installation program again, shut down all other application programs.
Troubleshooting - Other scanner problems
236
Cannot install the scanner driver
Check 3
Did you specify the correct CD-ROM drive for installation?
Windows
If the scanner driver installation program did not start automatically when
you loaded the CD-ROM, double-click the My Computer icon, then doubleclick the CD-ROM icon on the Windows desktop.
Note
• The drive name (E: for example) varies according to how your system is
set up.
• When you install the printer driver from Run in the Start menu, specify the
CD-ROM drive and file name (Setup.exe) correctly.
Check 4
Is there a problem with the Setup Software & Reference Guide CD-ROM?
The Setup Software & Reference Guide CD-ROM may be damaged. On
the Windows desktop, double-click the My Computer icon then double-click
the CD-ROM icon. If Windows cannot read the CD-ROM, call for help.
Troubleshooting - Other scanner problems
237
Does not launch with default settings
Check
Windows
Did you launch IS Scan from a TWAIN-compatible graphics application
program?
This problem occurs when IS Scan is launched from a TWAIN-compatible
graphics application program.
Depending on the TWAIN-compatible graphics application program, Previous Settings selected in the Standard Value box under the Custom Settings
dialogue box may be cleared, and standard settings characteristic of the
TWAIN-compatible program you are using may be used when launching IS
Scan.
If you wish to use the settings selected in the Custom Settings dialogue box
when launching IS Scan, follow the procedure below.
1
2
Select Save Settings File from the Settings menu.
Next time you launch IS Scan, select Open Settings File from the Settings
menu.
Troubleshooting - Other scanner problems
238
Improper colours are displayed in the dialogue box
Check
Is the number of display colours set to High Color or True Color?
Windows
This problem occurs when IS Scan is launched from a TWAIN-compatible
application program.
If the problem is not solved, change the number of display colours of your
computer.
1
2
3
From the Start menu, select Settings and then select Control Panel.
Double-click the Display icon, then click the Settings tab.
Check that the Colors setting is High Color or True Color in the Colors box.
Or, you may be able to solve the problem by minimising the IS Scan window and then return to the original size.
Macintosh
1
2
3
Check the Colour Depth setting as follows.
From the Apple menu, select Control Panels.
Select Monitors & Sound.
Check that Thousands or Millions are set for Colour Depth.
Troubleshooting - Other scanner problems
239
Scanning is too slow
Scanning is requiring an unusually long time.
Check
Are you using a higher resolution than required?
In order to scan an image, your computer must be able to receive a large
amount of data. Therefore, the scanning speed varies according to the performance of the computer.
To shorten the time required for scanning:
• Use the appropriate resolution setting. Make sure that the resolution is
not set higher than you require.
• Use the Prescanning feature to confirm and specify only a portion of the
entire image before you scan.
Troubleshooting - Other scanner problems
240
Communication error occurs
Check 1
Did you launch IS Scan or IS Scan Plus immediately after it was closed?
Check 2
Is the printer switched on and on-line?
Check 3
Are you using the USB interface running under Windows 98?
Windows
Troubleshooting - Other scanner problems
241
Communication error occurs
Check 1
Did you launch IS Scan or IS Scan Plus immediately after it was closed?
Do not attempt to launch IS Scan or IS Scan Plus again immediately after it
is closed. Wait for a few seconds and then launch again.
Check 2
Is the printer switched on and on-line?
Make sure the printer is switched on and on-line.
For details on the off-line status, refer to the on-line Help of your operating
system.
Check 3
Are you using the USB interface running under Windows
98?
Windows
When using the USB interface running under Windows 98, a communication error may occur if the hardware acceleration setting is Full. To solve
the problem, follow the procedure below.
1
2
3
4
Double-click the System icon in the Control Panel for Windows.
When the System Properties window is displayed, click the Performance
tab.
Click the Graphics button.
If “Hardware acceleration” is set to Full in the Advanced Graphics Settings
dialogue box, set to None.
Troubleshooting - Other scanner problems
242
An error message appears
Check
Refer to the on-line Help.
Windows
1
2
3
4
5
Macintosh
When you install the IS Scan Software using the default installation procedures, the on-line Help for IS Scan(Bjscan2.hlp) exists in the IS Scan folder.
Follow the procedure below.
Open the Program Files folder in Drive C.
Open the Canon folder in the Program Files folder.
Open the IS Scan folder in the Canon folder.
Open the "Bjscan2.hlp" file.
Click Messages to select the appropriate item.
Open the on-line Help.
Troubleshooting - Other scanner problems
243
Other Problems
Cannot install the printer driver
BJ Status Monitor does not open
Windows
Cannot execute background printing
Troubleshooting - Other Problems
244
Cannot install the printer driver
Check 1
Did you follow the printer driver installation instructions in the Quick Start
Guide?
Check 2
Are any other application programs running?
Check 3
Did you specify the correct CD-ROM drive for installation?
Check 4
Is there a problem with the Setup Software & Reference Guide CD-ROM?
Windows
Troubleshooting - Other Problems
245
Cannot install the printer driver
Check 1
Did you follow the printer driver installation instructions in the Quick Start
Guide?
The Quick Start Guide provides step-by-step instructions for installing the
printer driver. If you are reinstalling the printer driver, remove any other
bubble jet printer drivers which have been installed on the computer before
reinstalling the printer driver.
For details on how to uninstall the printer driver, refer to the Driver and Utility
Guide for Windows Users or Driver and Utility Guide for Macintosh Users.
Note
If an error occurred during installation and you had to forcibly shut down the
installation procedure, you may not be able to install the printer driver
because Windows is no longer stable. Restart Windows and then reinstall
the printer driver.
Check 2
Are any other application programs running?
The installation program may not execute successfully if it is run with other
applications running in the background.
Before you run the installation program again, shut down all other application programs. If other BJ printer drivers are installed in your system, uninstall them before you run the installation program again.
For details on how to uninstall the printer driver, refer to the Driver and Utility
Guide for Windows Users or Driver and Utility Guide for Macintosh Users.
Troubleshooting - Other Problems
246
Cannot install the printer driver
Check 3
Did you specify the correct CD-ROM drive for
installation?
Windows
If the printer driver installation program did not start automatically when you
loaded the CD-ROM, double-click the My Computer icon, then double-click
the CD-ROM icon on the Windows desktop.
For details about the installation procedure, refer to the Quick Start Guide.
Note
• The drive name (E: for example) varies according to how your system is
set up.
• When you install the printer driver from Run in the Start menu, specify the
CD-ROM drive and file name (Install.exe) correctly.
Check 4
Is there a problem with the Setup Software & Reference Guide CD-ROM?
The Setup Software & Reference Guide CD-ROM may be damaged. On
the Windows desktop, double-click the My Computer icon then double-click
the CD-ROM icon. If Windows cannot read the CD-ROM, call for help.
Troubleshooting - Other Problems
247
BJ Status Monitor does not open
Windows
The BJ Status Monitor does not open and displays messages and guidance.
Check 1
Do your computer and printer cable support bi-directional communication?
Check 2
Is the bi-directional option selected in the printer driver?
Troubleshooting - Other Problems
248
BJ Status Monitor does not open
Check 1
Do your computer and printer cable support bi-directional communication?
Check the hardware specifications for your computer and printer cable.
Operation of the BJ Status Monitor depends on bi-directional data transfer
between the computer and printer. The computer and printer cable must
both be capable of effecting bi-directional data transfer.
Note
If you are unsure as to whether your computer or printer cable supports bidirectional communication, contact your hardware manufacturer.
Check 2
Is the bi-directional option selected in the printer driver?
To set the bi-directional option, follow the procedure below.
1
2
3
Open the Printer Properties dialogue box directly from the Start menu.
Click the Details tab and click the Spool Settings button.
In the Spool Settings dialogue box, click the radio button for "Enable bidirectional support for this printer".
For details on how to open the Printer Properties dialogue box directly from
the Start menu, refer to the Driver and Utility Guide for Windows Users.
Troubleshooting - Other Problems
249
Cannot execute background printing
The BJ Backgrounder is not displayed during a print job and you cannot use background
printing.
Check 1
Is there enough free space available on the hard disk?
Check 2
Is background printing enabled in the printer driver?
Troubleshooting - Other Problems
250
Cannot execute background printing
Check 1
Is there enough free space available on the hard disk?
You may not be able to print if there is not enough free space on the hard
disk. Delete unneeded files to create more space.
Note
If you are unable to make more space available on your hard disk by deleting files, switch background printing off.
Check 2
Is background printing enabled in the printer driver?
Windows
1
2
Open the Printer Properties dialogue box, then click the Page Layout tab.
Check Background Printing in the Background checkbox.
Macintosh
1
2
Select Chooser from the Apple menu.
Set Backgrounding to On.
Troubleshooting - Other Problems
251
Specifications
Printing method:
Bubble Jet on-demand
Printing resolution:
1440 (horizontal) x 720 (vertical) dpi.
Print speed (printing with Canon standard pattern):
Black printing using Black BJ Cartridge BC-30e
Fast:
9.0 ppm
Normal:
6.8 ppm
Colour printing using Color BJ Cartridge BC-33e
Fast
4.0 ppm
Normal:
2.8 ppm
Photo colour printing using Color BJ Cartridge BC-34e Photo
Normal:
0.25 ppm
Print direction: Bi-directional
Print width: 203 mm max. (8.0 in.)
Resident print control mode: Canon extended mode
Receive buffer: 128 kB
Specifications
252
Interface (parallel): IEEE 1284-compatible
Interface (USB): USB 1.0-compatible
Interface connector (parallel): Amphenol 57-40360 or equivalent
Interface connector (USB): USB standard Series B receptacle
Recommended printer cable (parallel):
Material:
AWG28 or larger
Type:
Twisted-pair shielded cable
Length:
Up to 2.0m (6.5 ft)
Connectors:
Amphenol 30360 or equivalent
Recommended printer cable (USB):
Material:
AWG28 (data wiring pair) or AWG20 to 28 (distribution
pair)
Type:
Twisted-pair shielded cable
Length:
Up to 5.0m (16.4 ft)
Connectors:
USB standard Series B pluggable
Acoustic noise level: Approx. 45 dB (per ISO 9296)
Operating environment:
Temperature: 5°C to 35°C (41°F to 95°F)
Humidity:
10% to 90% (no condensation)
Specifications
253
Storage environment:
Temperature: 0°C to 35°C (32°F to 95°F)
Humidity:
5% to 90% (no condensation)
Power supply:
Europe
USA/Canada
Australia
AC 230V±10%, 50Hz
AC 120V, 60Hz
AC 240V, 50Hz
Power consumption:
off*:
Approx. 1W (AC 230±10%)
Approx. 1W (AC 120V)
Standby**:
Approx. 2W (AC 230±10%)
Approx. 2W (AC 120V)
Printing:
Approx. 30 W
* To shut down power completely, remove the power cord from the wall
outlet.
** This printer is provided with an automatic power off feature. If the
printer does not receive any data for a specified length of time, the
printer automatically powers down to the standby mode. You can set
the printer to power down automatically if it does not receive a print
job for 1, 10, 30 or 60 minutes.
For details about switching on the Auto Power Off feature and setting
the time interval to elapse before powering down to standby, refer to
on-line Help.
Specifications
254
Dimensions (with paper rest and paper output tray retracted):
418 mm(W) x 306 mm(D) x 169 mm (H)
16.5"(W) x 12.0"(D) x 6.6"(H)
Weight: Approx. 3.7 kg (8.16 lb.)
Feed method:
Continuous feed through auto sheet feeder
For High resolution paper, plain paper, envelopes, Transparencies,
Glossy photo paper, high gloss photo film, Back print film, Glossy
photo cards, T-shirt transfers
Sheet feeder capacity:
Plain paper (64 g/m2)
High resolution paper
Envelopes
Transparencies
Back print film
Glossy photo paper
High gloss photo film
Glossy photo cards
Banner paper
T-shirt transfers
100 sheets max.
80 sheets max.
10 pieces max.
30 sheets max.
10 sheets max.
10 sheets max.
1 sheet
1 sheet
1 sheet
1 sheet
Specifications
255
Ordinary print media:
Regular size: A4, A5, B5, Letter, Legal,
European DL, US Com.#10
Custom size:
width:
100.0mm to 241.3mm (3.94" to 9.50")
height:
100.0mm to 584.2mm (3.94" to 23.0")
Weight:
64 to 105 g/m2
Special Canon media:
High Resolution Paper
Glossy Photo Paper
High Gloss Photo Film
Glossy Photo Cards
Transparencies
Back Print Film
T-Shirt Transfers
Banner Paper
Graphic image printing:
Data format:
Canon extended mode:
Resolution:
Canon extended mode:
HR-101
GP-301
HG-201
FM-101
CF-102
BF-102
TR-201
Raster image format
180, 360, 720, 1440 dpi
Specifications
256
Compatible BJ Cartridges:
Color BJ Cartridge BC-33e:
Nozzles:
48 per colour
Ink colours: Cyan, Yellow, Magenta
Capacity of each ink tank*:
Black
Approx. 1520 sheets
Cyan
Approx. 550 sheets
Magenta Approx. 410 sheets
Yellow
Approx. 310 sheets
* When printing the ISO JIS-SCID No. 5 pattern on plain paper with
Standard selected for Choose Print Mode in the Windows 98/Windows 95 printer driver.
Color BJ Cartridge BC-34e Photo:
Nozzles:
48 per color
Ink colours: Photo Black, Photo Cyan, Photo Magenta
Capacity of each ink tank*:
Photo Black
Approx. 920 sheets
Photo Cyan
Approx. 380 sheets
Photo Magenta Approx. 210 sheets
Yellow
Approx. 450 sheets
* When printing the ISO JIS-SCID No. 5 pattern on plain paper with
Plain Paper selected for Paper Type and Super Photo selected for
Choose Print Mode in the Windows 98/Windows 95 printer driver.
Specifications
257
Capacity of each ink tank**:
Photo Black
Approx. 730 sheets
Photo Cyan
Approx. 210 sheets
Photo Magenta Approx. 130 sheets
Yellow
Approx. 270 sheets
** When printing the ISO JIS-SCID No. 5 pattern on High resolution
paper with Super Photo selected for Choose Print Mode in the Windows 98/ Windows 95 printer driver.
Black BJ Cartridge BC-30e:
Nozzles:
60
Ink colours: Black only
Capacity:
Approx. 1150 sheets
(1500 characters per page, normal text)
Printer driver operating environment:
IBM PC/AT-compatible computer running Windows 98, Windows 95,
Windows NT 4.0, Windows 2000, or Macintosh computers with USB
interface computer running Mac OS 8.1 or later
Hard disk space:
Approx. 40MB to install on Windows 98, Windows 95, approx. 38MB to
install on Windows NT 4.0, Windows 2000, or approx. 21MB to install on
Mac OS (including temporary files)
Specifications
258
Note
Windows
Macintosh
• The BJ Status Monitor cannot be used when printer is used in network
environment.
• When the connecting printer and computer through USB interface, use
the system in the following operating environment.
Computer with Microsoft Windows 98, which is preinstalled by a computer
manufacturer on purchase. (USB port operation also needs to be assured
by the manufacturer.)
Macintosh computers with USB interface computer with Mac OS 8.1 or
later, which is preinstalled by a computer manufacturer on purchase.
(When using an iMac running under Mac OS 8.1, the system must be
upgraded using iMac Firmware 1.0, which can be downloaded from the
home page of Apple Computer, Inc.)
Specifications are subject to change without notice.
Specifications
259
Index
A
Application error
ATM font
Auto sheet feeder
209
173
9
B
Back Print Film BF-102
17, 39
Using
39
Background printing
250
Banner Paper
18, 28, 54
Using
54
BCI-3eBK (ink tank for Black BJ Cartridge BC-30e)
65, 113
BCI-3eBK (ink tank for Color BJ Cartridge BC-33e)
113
BCI-3eC (ink tank for Color BJ Cartridge BC-33e)
63, 113
BCI-3eM (ink tank for Color BJ Cartridge BC-33e)
63, 113
BCI-3ePBK Photo (ink tank for Color BJ Cartridge BC-34e Photo)
64, 113
BCI-3ePC Photo (ink tank for Color BJ Cartridge BC-34e Photo)
64, 113
BCI-3ePM Photo (ink tank for Color BJ Cartridge BC-34e Photo)
64, 113
BCI-3eY (ink tank for Color BJ Cartridge BC-33e)
63, 113
BCI-3eY (ink tank for Color BJ Cartridge BC-34e Photo)
64, 113
Bi-directional communication
248, 249
BJ Cartridge
BJ Cartridges You Can Use with the Printer
63
Index
260
Black BJ Cartridge BC-30e
Color BJ Cartridge BC-31e
Color BJ Cartridge BC-33e
Color BJ Cartridge BC-34e Photo
Notes on Handling the
Replacing the
Using the
BJ Cartridge Container
BJ Status Monitor
Bjscan2.hlp
Black BJ Cartridge BC-30e
65, 120
120
63
64, 120
66
120
62
68, 81
248
243
65, 120
C
Canon Special Media
Cartridge Holder
Cartridge Lock Lever
Cleaning
the paper feed rollers
the print head
the printer
Color BJ Cartridge BC-31e
Color BJ Cartridge BC-33e
Color BJ Cartridge BC-34e Photo
Color Image Scanner Cartridge IS-32
Connecting
the Power Cord
the Printer
16
11
11
133
109
131
120
63
64, 120
78
10
10
Index
261
D
Deep print head cleaning
Default printer
Setting the S400 as the
Driver
scanner driver basics
111
148, 179
77
E
Envelopes
Using
Error message
European DL Envelope
15
34
203, 213
15, 27, 34
F
Front cover
9
G
Glossy Photo Cards FM-101
Using
Glossy Photo Paper GP-301
Using
17, 50
50
16, 43
43
Halftoning
High Color
High Gloss Photo Film HG-201
Using
High Resolution Paper HR-101
169
229
16, 47
47
16, 33
H
Index
262
I
Ink Tank
Ink Tank BCI-3eBK (For Black BJ Cartridge BC-30e)
65, 113
Ink Tank BCI-3eBK (For Color BJ Cartridge BC-33e)
63, 113
Ink Tank BCI-3eC (For Color BJ Cartridge BC-33e)
63, 113
Ink Tank BCI-3eM (For Color BJ Cartridge BC-33e)
63, 113
Ink Tank BCI-3ePBK Photo (For Color BJ Cartridge BC-34e Photo) 64, 113
Ink Tank BCI-3ePC Photo (For Color BJ Cartridge BC-34e Photo) 64, 113
Ink Tank BCI-3ePM Photo (For Color BJ Cartridge BC-34e Photo) 64, 113
Ink Tank BCI-3eY (For Color BJ Cartridge BC-33e)
63, 113
Ink Tank BCI-3eY (For Color BJ Cartridge BC-34e Photo)
64, 113
Installing the IS Scan Software
82
Intensity
158, 162, 165
Interface cable
10
Parallel
10
USB
10
IS Scan
77
Launching
87
Plus
77
L
Landscape
Load limit mark
Loading Paper and Other Media
LPT1
20
22
20
204
M
Macintosh
5
Index
263
Maintenance
Aligning the Print Head
BJ Cartridge Maintenance
Printing a Nozzle Check Pattern
Prolonging the Service Life of the Printer
Replacing Ink Tanks
Replacing the BJ Cartridge
Transporting the Printer
When to Replace a BJ Cartridge
Media
Back Print Film BF-102
Banner Paper
Glossy Photo Cards FM-101
Glossy Photo Paper GP-301
High Gloss Photo Film HG-201
High Resolution Paper HR-101
Transparencies
Transparencies CF-102
T-Shirt Transfer TR-201
T-Shirt Transfers
Media Sizes You Can Use with the Printer
Sizes
Weight
Media Types You Can Use with the Printer
Media Types You Cannot Use with the Printer
101
127
103
106
102
113
120
136
104
14, 15, 16
17
18
17
16
16
16
39
17
18
60
14
14
14
15
19
N
Normal print head cleaning
109
Index
264
Nozzle check pattern
Number of sheets that can be loaded
106
22
O
Operation panel
Ordinary paper
Orientation
12
15
20
P
Packing material
Paper guide
Paper output tray
Paper rest
Paper thickness lever
Setting the
Parallel interface
Parts and Functions
Front view
Inside the printer
Operation panel
Rear view
Photo Optimizer
Photographs
Printing Photographic Images
Tips on Printing Photographic Images
Plain paper
Using
Portrait
PostScript printer
136
9
9
9
9
22
10
8
9
11
12
10
74
72
71
15
29
20
173
Index
265
POWER button
Power connector
POWER lamp
Print head
Aligning the
Cleaning the
Print side
Printable area
A4
A5
B5
Banner Paper
Envelope
Glossy Photo Cards
Legal
Letter
Printer (Parts and Functions)
Front view
Inside the printer
Operation panel
Rear view
Printer cable connector
Parallel interface
USB interface
Printer port (LPT1)
Printing area
A4
A5
12
10
12
109, 127
127
109
21
23
24
24
24
28
27
26
25
25
8
9
11
12
10
10
10
10
204
24
24
Index
266
B5
Banner Paper
Envelope
Glossy Photo Cards
Legal
Letter
Printing on Paper and Other Media
Loading Paper and Other Media
Protective cap
Protective tape
24
28
27
26
25
25
13
20
69, 117
69
Q
QuickDraw printer
173
R
Replacing
the BJ Cartridges
the Ink Tanks
Resolution
scanning
RESUME button
120
113
86, 222
12
S
Scan
About the Scanning Area
Launching IS Scan
Performing White Level Calibration
Prescanning
Scanning
86
87
90
96
86, 93
Index
267
Scanning an Image
Scanner Cartridge
Using the
Scanner driver
Installing the
IS Scan
IS Scan Plus
Scanning holder
Using the
Specifications
93
80
252
Transparencies CF-102
Using
Troubleshooting
An Error Message Appears
Application error, General protection fault
Error writing to LPT1 or USBPRN
Other error messages
Other Problems
BJ Status Monitor does not open
Cannot execute background printing
Cannot install the printer driver
Paper Jams or Does Not Feed
Multiple sheets feed together
Paper does not feed from auto sheet feeder
Paper jam
Paper skewing during feeding
17
39
140
203
209
204
213
244
248
250
245
188
194
189
196
192
78
82
77
77
T
Index
268
Printer Does Not Start or Stops in Mid-job
Cartridge holder does not move to centre
Print job does not start
Printer does not switch on
Printing halts
Printing starts but nothing printing
Printout is Unsatisfactory
Backs of pages stained with ink
Characters and figures notched / gradation streaked or unnatural
Colours not clear
Colours streaked or uneven
Colours streaked or wrong
Ink blurred
Last part of print job not printing
Meaningless characters, symbols printed
Printed and on-screen colour do not match
Printed pages curled
Printed surface scratched
Single file page prints over two or more pages
Straight lines are broken
Text cut off at bottom right corner, right edge or bottom edge
White streaks visible
Scanner Problems
Cannot be used with TWAIN-compatible application program
Cannot launch IS Scan from within the TWAIN-compatible
graphics application program
Cannot transfer to TWAIN-compatible graphics application
program
174
186
177
175
181
183
141
159
173
142
167
151
160
170
147
145
156
163
150
153
149
166
218
231
232
233
Index
269
Other scanner problems
An error message appears
Cannot install the scanner driver
Communication error occurs
Does not launch with default settings
Improper colours are displayed in the dialogue box
Scanning is too slow
Scanning result is unsatisfactory
Image contains unexpected colors, or is too light or too dark
Parts of an image are missing or not aligned properly
Scanned image blurred or distorted
Scanned image is of uneven quality
White portion becomes greyish
The POWER Lamp Flashes Orange
Eight flashes: Waste ink tank almost full
Five flashes: Cartridge not installed correctly
Four flashes: BJ Cartridge out of ink
Seven flashes: BJ Cartridge defective
Six flashes: BJ Cartridge not installed
The POWER lamp flashes orange and green alternately:
Service error
Three flashes: Paper jam
Two flashes: Out of paper or paper feed error
True Color
TrueType font
T-Shirt Transfer TR-201
Using
234
243
235
241
238
239
240
219
228
226
220
222
223
198
201
200
200
201
200
202
199
199
229
173
18
60
Index
270
U
US Commercial #10 Envelope
USB interface
USBPRN (nn: numerals)
34
10
204
W
Waste ink tank almost full
White calibration sheet
White level calibration
WPS driver
201
79, 90
90
172, 208
Index
271
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