Canon iP5000 Photo Printer User Manual

Quick Start Guide
Canon U.S.A., Inc.
One Canon Plaza, Lake Success, NY 11042, U.S.A.
Photo Printer
Canon Inc.
30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan
Series
Canon Canada, Inc.
6390 Dixie Road, Mississauga, Ontario, L5T 1P7, Canada
Quick Start Guide
Canon Latin America, Inc.
703 Waterford Way, Suite 400, Miami, FL 33126, U.S.A.
Canon Mexicana S. de R.L. de C.V.
Periferico Sur No. 4124 Col. Ex-Rancho de Anzaldo, C.P. 01900, Mexico, D.F.
The following ink tanks are compatible with this printer.
For details on ink tank replacement, refer to “Replacing an Ink Tank” in this guide.
QA7-3440-V01
XXXXXXXX
©CANON INC.2004
PRINTED IN THAILAND
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the printer):
Description
Order #
Ink Tanks
BCI-3e Black
4479A003
Model Number (located on the front of the printer):
BCI-6 Black
4705A003
Setup Software & User’s Guide CD version number
(USCD X.X) located on your CD-ROM:
BCI-6 Cyan
4706A003
BCI-6 Magenta
4707A003
BCI-6 Yellow
4708A003
Purchase Date:
Canon U.S.A. Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical engineers,
specially trained to communicate quick, easy, and logical solutions to your inquiries within
24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon Specialty Papers
Glossy Photo Paper (8.5" x 11"/20 sheets)
1026A009
High Resolution Paper (8.5" x 11"/100 sheets)
1033A011
Matte Photo Paper (8.5" x 11"/50 sheets)
7981A004
Photo Paper Plus Glossy (4" x 6"/20 sheets)
7980A007
Photo Paper Plus Glossy (4" x 6"/50 sheets)
7980A012
Photo Paper Plus Glossy (4" x 6"/120 sheets)
7980A022
Photo Paper Plus Glossy (5" x 7"/20 sheets)
7980A019
Photo Paper Plus Glossy (8.5" x 11"/20 sheets)
7980A006
Photo Paper Plus Semi-Gloss (4" x 6"/50 sheets)
8386A010
Photo Paper Pro for Borderless Printing (4" x 6"/20 sheets)
1029A014
Photo Paper Pro for Borderless Printing (4" x 6"/75 sheets)
1029A027
Photo Paper Pro (8.5" x 11"/15 sheets)
1029A004
Photo Paper Pro (8.5" x 11"/30 sheets)
1029A028
Transparencies (8.5" x 11"/50 sheets)
1043A004
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
*Support program specifics are subject to change without notice.
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
©2004 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. All other product and brand names are trademarks of their
respective owners. As an ENERGY STAR® partner, Canon U.S.A., Inc., has determined that this product meets the ENERGY STAR®
guidelines for energy efficiency.
Photo Printer
Quick Start Guide
Canon PIXMA iP5000 Photo Printer Quick Start Guide.
Copyright
This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual
may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc.
© 2004 Canon U.S.A., Inc.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use
guide to your Canon PIXMA iP5000 Photo Printer. All statements, technical information and recommendations in
this manual and in any guides or related documents are believed reliable, but the accuracy and completeness
thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be,
representation or warranties concerning the products described.
Specifications are subject to change without notice.
As an ENERGY STAR partner, Canon U.S.A., Inc., has determined that this product meets the ENERGY
STAR guidelines for energy efficiency.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
Trademarks
z
z
z
z
Canon is a registered trademark of Canon Inc.
PIXMA is a trademark of Canon Inc.
PhotoRecord is a trademark of Canon Information System Research Australia.
Macintosh, Mac and the Mac logo are registered trademarks of Apple Computer, Inc., registered in the U.S.
and other countries.
z Microsoft® and Windows® are registered trademarks of Microsoft Corporation in the U.S. and other
countries.
z All other product and brand names are trademarks of their respective owners.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
Contents
Contents
Basic Printing
Turning on the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printing with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printing with Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Advanced Printing
Printing Photographs Directly from a Digital Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Accessing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Adjusting the Print Quality for Photographs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the Bundled Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Printing Borderless Photographs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Printing Maintenance
Replacing an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
When Printing Becomes Faint or Colors are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Printing the Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Print Head Deep Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Troubleshooting
Cannot Install the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Print Quality is Poor or Contains Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Troubleshooting Printer Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Paper Does Not Feed Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Handling Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
An Error Message Appears on the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Cannot Print Properly from the Digital Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Appendix
Installing the Printer Driver When Using Mac OS 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
User’s Guide Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
CANON U.S.A., INC. LIMITED WARRANTY --- (USA Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
1
Basic Printing
Basic Printing
This Quick Start Guide describes some of the features of your printer and how
to use them. For more information, view the iP5000 User’s Guide on the Setup
Software & User’s Guide CD-ROM, or use the online help within your printer
driver interface:
While in the printer’s properties window, press the F1 key, or click ? in the upper
right corner. Then click the feature you want to know more about, or click the
Help button when displayed.
While in the Page Setup dialog box or Print dialog box, click ? in the lower left
corner.
Clicking ? provides detailed information about each setting.
When the Help window appears, select your desired topic.
Turning on the Printer
1
Press the POWER button.
The POWER lamp flashes while the printer warms up and changes to steady (nonflashing) green when the printer is ready.
2
Basic Printing
z Before unplugging the power cord, turn off the printer and ensure that
the green lamp has gone out.
z If the POWER lamp changes to orange and begins flashing, refer to
“Handling Error Messages” on page 75.
Loading Paper
This section describes how to load paper in the Sheet Feeder and the Cassette.
Sheet Feeder
Cassette
„ Print Media to Avoid
Do not use the following types of paper. Using such paper will not only produce
unsatisfactory results, but can also cause the printer to jam or malfunction.
• Folded, curled or wrinkled paper
• Damp paper
• Excessively thin paper (less than 64 gsm or 17 lb)
• Excessively thick paper* (more than 105 gsm or 28 lb)
* non-Canon branded paper
• Picture postcards
• Postcards affixed with photos or stickers
• Envelopes with double flaps
• Envelopes with sticker flaps
• Envelopes with an embossed or treated surface
• Any type of paper with holes (Loose-leaf paper is an exception; it is printable when
loaded from the Sheet Feeder.)
3
Basic Printing
„ Using the Sheet Feeder and the Cassette
You can load paper in both the Sheet Feeder and Cassette.
Loading paper in the Sheet Feeder is easy, and is convenient if you frequently switch to
and print on various sizes or types of paper.
Loading paper in the Cassette allows you to print without reloading paper for each job.
This is convenient for loading a large volume of the type of paper you regularly print
onto.
Loading paper in both the Sheet Feeder and Cassette makes the following paper feed
methods available:
• Changing the paper source to feed different types/sizes of paper
If you load plain paper in the Cassette and photo paper in the Sheet Feeder, changing
the paper source allows you to print on both types of paper without removing and
reloading paper. To change the paper source, use the Paper Feed Switch on the
printer or printer driver.
You can also specify the type/size of paper to be fed from the Cassette for regular use
with the printer driver. For example, you can specify that Letter-sized plain paper is
always fed from the Cassette whenever you print.
For information on the printer driver settings, refer to “Changing the
Paper Source” in the User’s Guide.
• Continuous printing on the same type/size of paper by using both the Sheet Feeder
and Cassette together
If the Sheet Feeder or Cassette runs out of paper, the paper source automatically
switches to the other one. This is useful for printing onto a large volume of paper. To
use this feature, you need to configure the printer driver beforehand.
For information on the printer driver settings, refer to “Changing the
Paper Source” in the User’s Guide.
• Choosing the paper source to match the location of the printer
You can use just the Sheet Feeder or Cassette according to the location of the printer.
For example, if you intend to install the printer in a small place, such as on a shelf
with minimal space, you can use just the Cassette for printing.
Legal-sized paper and 2.13" x 3.39"/ 54.0 x 86.0 mm size paper are not
loadable in the Cassette.
For more information on the media loadable in the Sheet Feeder and the
Cassette, refer to “Printing Media” in the User’s Guide.
4
Basic Printing
„ Loading Plain Paper in the Sheet Feeder
z For detailed information on the specialty media Canon provides for use
with its various printers, refer to “Using Specialty Media” on page 13.
z See “Printing Media” in the User’s Guide for detailed instructions on
how to load envelopes and specialty media into the printer.
1
Flatten the four corners of the paper before loading it.
When paper is curled, hold the opposing curled corners and gently bend
them in the opposite direction until the paper becomes completely flat.
2
Prepare to load paper.
2
1
(1) 1 Open the Paper Support.
2 Pull out the Paper
Support Extension to
support the paper.
Sheet Feeder Lamp
1
2
(2) 1 Push the upper center (
)
of the Front Cover to open the
Paper Output Tray.
2 Pull out the Paper Output Tray
Extension completely.
(3) Press the Paper Feed Switch
so that the Sheet Feeder
lamp lights.
Support the Front Cover with your
hand when opening the tray.
You can also select the paper source with the printer driver. For details,
refer to “Changing the Paper Source” in the User’s Guide.
5
Basic Printing
3
Load the paper.
Load Limit Mark
Do not load beyond this Load Limit Mark.
(1) Load the paper
into the Sheet
Feeder with the
print side facing
UP.
(3) Slide the
paper guide
against the
left side of the
paper stack.
(2) Align the paper
stack against the
right side of the
Sheet Feeder.
z You can use general copy paper or Canon’s Super White Paper SW-201.
z You can load up to 150 sheets of plain paper (64 gsm or 17 lb, 13 mm
or 0.52 inches in height) in the Sheet Feeder. However, do not stack
more than 50 sheets in the Paper Output Tray.
6
Basic Printing
„ Loading 4" x 6"-Sized Paper in the Sheet Feeder
(1) Load the paper into the
Sheet Feeder with the
print side facing UP and
align the paper stack
against the right side of
the Sheet Feeder.
• Load the paper lengthways
regardless of the direction of
the document.
• You can load up to 20 sheets
of 4" x 6"-sized paper.
(3) Press the Paper Feed
Switch so that the Sheet
Feeder lamp lights.
(2) Slide the paper guide against the left side of the paper stack.
(4) Select 4" x 6" from Paper Size in the printer driver.
For a detailed description of the printer driver settings, refer to “Printing with
Windows” on page 15, or “Printing with Macintosh” on page 18.
7
Basic Printing
„ Loading Plain Paper in the Cassette
z For detailed information on the specialty media Canon provides for use
with its various printers, refer to “Using Specialty Media” on page 13.
z See “Printing Media” in the User’s Guide for detailed instructions on
how to load envelopes and specialty media into the printer.
1
Flatten the four corners of the paper before loading it.
When paper is curled, hold the opposing curled corners and gently bend
them in the opposite direction until the paper becomes completely flat.
2
Prepare to load paper.
(1) Pull out the Cassette from
the printer.
(2) Remove the Cover on the
Cassette.
(3) Pinch the tab and extend the Cassette if needed.
• When loading A5- or larger sized paper (nonstandard-size paper:
203 mm / 8 inches or longer in length), extend the Cassette.
• When loading 5" x 7"- or smaller sized paper (nonstandard-size paper:
202 mm / 8 inches or shorter in length), do not extend the Cassette.
• Legal-sized and 2.13" x 3.39" / 54.0 x 86.0 mm size paper are not
loadable in the Cassette.
8
Basic Printing
3
Load the paper.
Load Limit Mark
Do not load beyond this Load Limit
Mark.
(1) Load the paper into the Cassette
with the print side facing DOWN.
(2) Align the paper stack against the
right side of the Cassette.
(3) Slide the paper guides to fit the
loaded paper stack.
z You can use general copy paper or Canon’s Super White Paper SW-201.
z You can load up to 150 sheets of plain paper (64 gsm or 17 lb, 13 mm
or 0.52 inches in height) in the Cassette. However, do not stack more
than 50 sheets in the Paper Output Tray.
9
Basic Printing
4
Insert the Cassette into the printer.
(1) Set the Cover on the
Cassette.
(2) Insert the Cassette into the
printer.
Push the Cassette all the way
into the printer.
If the Cassette has been extended to accommodate paper sizes larger
than 5" x 7", the front edge of the cassette will extend beyond the front of
the printer.
10
Basic Printing
5
Prepare the Paper Output Tray.
(1) 1 Push the upper center
(
) of the Front Cover to
open the Paper Output Tray.
2 Pull out the Paper Output Tray
Extension completely.
Support the Front Cover with
your hand when opening the
tray.
1
Cassette
Lamp
2
(2) Press the Paper Feed Switch so
that the Cassette lamp lights.
You can also select the paper source with the printer driver. For details,
refer to “Changing the Paper Source” in the User’s Guide.
11
Basic Printing
„ Loading 4" x 6"-Sized Paper in the Cassette
Do not leave photo paper, such as Photo Paper Pro, in the Cassette for a
long time. This may cause paper discoloration due to natural aging.
(1) Load the paper into the Cassette
with the print side facing DOWN.
(2) Align the paper stack against the
right side of the Cassette.
• Do not extend the Cassette.
• Load the paper lengthways regardless of
the direction of the document.
• You can load up to 20 sheets of 4" x 6"sized paper.
(3) Slide the paper guides to fit the
loaded paper stack.
(4) Press the Paper Feed Switch so that
the Cassette lamp lights.
(5) Select 4" x 6" from Paper Size in the printer driver.
For a detailed description of the printer driver settings, refer to “Printing with
Windows” on page 15, or “Printing with Macintosh” on page 18.
12
Basic Printing
Using Specialty Media
Canon recommends that you use genuine Canon media to ensure optimal print quality.
„ Photo Quality Media
• Photo Paper Pro
• Photo Paper Plus Glossy
• Photo Paper Plus Double Sided
• Photo Paper Plus Semi-gloss
• Matte Photo Paper
• Glossy Photo Paper
• High Resolution Paper
„ Media Suited for Business
Documents
• High Resolution Paper
• Transparencies
13
Basic Printing
„ Canon Specialty Media
Media Type
Paper Support Load Limit
Sheet Feeder
Cassette
Super White Paper Up to 13 mm or
Up to 13 mm or
0.52 inches
0.52 inches
Photo Paper Pro
Letter: up to 10
Letter: up to 10
sheets*
sheets*
4" x 6": up to 20
4" x 6": up to 20
sheets
sheets
Photo Paper Plus
Letter: up to 10
Letter: up to 10
Glossy
sheets
sheets
5" x 7": up to 10
5" x 7": up to 10
sheets
sheets
4" x 6": up to 20
4" x 6": up to 20
sheets
sheets
Photo Paper Plus
Letter: up to 10
Letter: up to 10
Double Sided
sheets
sheets
5" x 7": up to 10
5" x 7": up to 10
sheets
sheets
Photo Paper Plus
Letter: up to 10
Letter: up to 10
sheets
Semi-gloss
sheets
4" x 6": up to 20
4" x 6": up to 20
sheets
sheets
Matte Photo Paper Up to 10 sheets
Up to 10 sheets
Glossy Photo Paper Letter: up to 10
Letter: up to 10
sheets
sheets
4" x 6": up to 20
4" x 6": up to 20
sheets
sheets
2.13" x 3.39": up to 2.13" x 3.39": not
20 sheets
loadable
High Resolution
Up to 80 sheets
Up to 80 sheets
Paper
T-Shirt Transfers
1 sheet
1 sheet
Transparencies
Up to 30 sheets
Up to 30 sheets
Printer Driver Setting
for Media Type
Plain Paper
Photo Paper Pro
Photo Paper Plus
Glossy
Photo Paper Plus
Double Sided
Photo Paper Plus
Glossy
Matte Photo Paper
Glossy Photo Paper
High Resolution
Paper
T-Shirt Transfer
Transparency
* If paper does not feed properly, fan the paper to prevent sticking together. Then, load one sheet at a time.
z When using plain paper (64 gsm or 17 lb), up to 150 sheets (13 mm or
0.52 inches in height) can be loaded in the Sheet Feeder and Cassette
respectively. Select Plain Paper from Media Type in the printer driver.
z For a detailed description of printing media types, refer to the User’s
Guide.
14
Basic Printing
Printing with Windows
z The menu screens and dialog boxes that appear may vary, depending on the
software application you are using.
z The steps described in this section are for printing in Windows XP.
1
Turn on the printer.
See “Turning on the Printer” on page 2.
2
Load the paper in the printer.
See “Loading Paper” on page 3.
3
Ensure that the proper paper source is selected.
When the Sheet Feeder lamp is lit,
paper is fed from the Sheet Feeder.
When the Cassette lamp is lit, paper
is fed from the Cassette.
4
Create a document or open a file to print.
15
Basic Printing
5
Open the printer properties dialog box.
(1) Select Print from the application software’s File menu.
The Print dialog box opens.
(2) Ensure that your printer
is selected.
(3) Click Preferences or
Properties.
6
Specify the required settings.
(1) Click Media Type to select
the type of media loaded in
the printer.
Ensure that Paper Feed
Switch is selected from
Paper Source.
(2) Click OK.
16
Basic Printing
z From the Page Setup tab, select the correct document size to be
printed.
z This section describes the procedure for selecting the paper source
with the Paper Feed Switch on the printer. For a detailed description of
the Paper Source settings, refer to “Changing the Paper Source” in the
User’s Guide.
z To adjust the Print Quality settings, select Custom and click Set on the
Main tab. You can control the print quality in the Set Print Quality
dialog box.
z For details about other printer driver functions, refer to “Printer Driver
Functions (Windows)” in the User’s Guide or Help.
z Selecting the Preview before printing check box displays a preview
screen that allows you to confirm the selected printing effects and how
your document will look when printed. Some applications do not have
a preview function.
7
Print the document.
(1) Click Print or OK.
z You can cancel a print job in progress by simply pressing the RESUME/
CANCEL button on the printer.
See “Canceling Printing” on page 21.
z Click Cancel Printing on BJ Status Monitor to stop printing. To show BJ
Status Monitor, click Canon PIXMA iP5000 on the taskbar.
BJ Status Monitor opens automatically when a printer error occurs.
17
Basic Printing
Printing with Macintosh
z The menu screens and dialog boxes that appear may vary, depending on the
software application you are using.
z The steps described in this section are for printing in Mac OS X v.10.3.x.
1
Turn on the printer.
See “Turning on the Printer” on page 2.
2
Load the paper on the printer.
See “Loading Paper” on page 3.
3
Ensure that the proper paper source is selected.
When the Sheet Feeder lamp is lit,
paper is fed from the Sheet Feeder.
When the Cassette lamp is lit, paper
is fed from the Cassette.
4
18
Create a document or open a file to print.
Basic Printing
5
Select Paper Size.
(1) Select Page Setup from the application software’s File menu.
The Page Setup dialog box opens.
(2) Select your printer from
Format for.
(3) Select the desired
paper size from Paper
Size.
(4) Click OK.
6
Specify the required settings.
(1) Select Print from the application software’s File menu.
The Print dialog box opens.
(2) Select Quality &
Media from the popup menu.
(3) Select the desired
media type from
Media Type.
(4) Ensure that Paper
Feed Switch is
selected from Paper
Source.
(5) Select the print mode
appropriate to your
document from Print
Mode.
19
Basic Printing
z This section describes the procedure for selecting the paper
source with the Paper Feed Switch on the printer. For a detailed
description of the Paper Source settings, refer to “Changing the
Paper Source” in the User’s Guide.
z When you select the print mode appropriate to your document
from Print Mode, the document will be printed in color and at a
print quality suited to the characteristics of the Media Type you
have selected.
- Printing a top-quality photo: Select when printing documents
consisting mainly of photographs and graphics featuring fine
color gradation.
- Printing tables and charts: Select when printing documents
consisting mainly of graphs and graphics (illustrations) with
strong color definition.
- Printing a composite document: Select when printing
documents consisting mainly of text.
- Detailed Setting: Select to fine-tune the Print Quality and
Halftoning settings.
See “Adjusting Print Quality” on page 29.
(6) Select Color Options
from the pop-up menu.
(7) Select the type of the
document from Print
Type.
z For details about other printer driver functions, refer to “Printer
Driver Functions (Macintosh)” in the User’s Guide or Help.
z Clicking the Preview button displays a preview screen that allows
you to confirm the selected printing effects and how your
document will look when printed. Some applications do not have
a preview function.
20
Basic Printing
7
Print the document.
(1) Click Print.
Double-clicking the name of your printer in the Printer list displays
a dialog that prompts you to confirm the status of the print job(s).
To cancel a job in progress, select the desired document, then click
Delete. To temporarily stop a job in progress, click Pause. To cancel
all the jobs in the list, click Stop Printing.
Canceling Printing
You can cancel a print job while printing, with the RESUME/CANCEL button on the printer.
1
Press the RESUME/CANCEL button while printing.
(1) Press the RESUME/CANCEL
button.
Printing is canceled and paper is fed out.
21
Advanced Printing
Advanced Printing
Printing Photographs Directly from a Digital Camera
Connecting a compatible digital still camera or camcorder to the printer allows you to print
recorded images directly without using a computer. This printer supports both PictBridge
and Canon Bubble Jet Direct.
z PictBridge is an industry standard enabling a range of digital photo
solutions, including the direct printing of photos from compatible digital still
cameras or digital video camcorders* without the need to use a computer.
z Canon Bubble Jet Direct allows you to print photos from Canon Bubble Jet
Direct compatible (PictBridge incompatible) digital camera or digital video
camcorder without a computer, by simply connecting the digital camera or
digital camcorder to this printer.
* Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or
camera.
See “Direct Printing from
PictBridge-compatible
Digital Cameras” on page
24.
*This mark indicates that
the product is PictBridgecompatible.
See “Printing Photographs
Directly from a Canon
Bubble Jet Direct
Compatible Digital
Camera” on page 27.
22
Advanced Printing
„ Connecting to a Digital Camera
Do not connect any equipment other than the camera ready for PictBridge
or Canon Bubble Jet Direct to the Direct Print Port of the printer. If you do
so, electric shock, fire, or damage to the camera could result.
z When printing photos with the digital camera connected to the printer,
it is advisable to use the AC adapter supplied with the camera. If you
use the camera battery, be sure to charge it fully.
z The Print Head cannot be aligned using the controls of the digital
camera. The print head alignment can be performed simply by pressing
the RESUME/CANCEL button on the printer, or by connecting the
printer to the computer and then executing automatic print head
alignment. Refer to “Aligning the Print Head” on page 61.
z Depending on the model or brand of your camera, you may have to
select a print mode compliant with PictBridge before connecting the
camera.
You may also have to turn on the camera or select Play mode manually
after connecting the camera to the printer.
Perform necessary operations according to the instruction manual
supplied with your camera.
z When printing from your PC, be sure to unplug the cable connecting the
digital camera.
1
2
Set up the printer.
Turn on the printer.
See “Turning on the Printer” on page 2.
3
Load the paper in the printer.
See “Loading Paper” on page 3.
4
Connect the digital camera to the printer.
(1) Make sure the camera is turned off.
(2) Connect the camera to the printer using the USB cable (for connection to a
computer) supplied with the camera.
23
Advanced Printing
(3) Turn on and set up the camera for direct printing.
When the connection between the camera and printer has been established, the
POWER lamp on the printer flashes once.
* The power-on sequence may differ depending on the model or brand of the camera.
Either of the following icons will display on the LCD display of the digital camera
when the printer is correctly connected.
A PictBridge-compliant digital camera.
A Canon Bubble Jet Direct compatible digital camera.
„ Direct Printing from PictBridge-compatible Digital Cameras
Default Camera Settings
When a PictBridge-compatible camera is connected and printing is started with no
printing option selected, this printer operates based on the following default settings:
• Paper size .............. 4" x 6"
• Paper type.............. Photo (Photo Paper Plus Glossy)
24
Advanced Printing
• Layout ....................Borderless
• Trimming ................Off (No trimming)
• Image optimize .......On (ExifPrint)
• Date print................Off (No printing)
Additional settings
The settings explained below cannot be made on some cameras. If any setting
cannot be made, the default setting explained above is used.
Names of settings that are displayed on Canon PictBridge-compatible cameras are
used in the description given below. Different names may be displayed on your
camera depending on the brand or model.
For details, refer to your camera’s instruction manual.
About “Paper size” and “Paper type”
To change the paper size or paper type, operate from the camera to select the
PictBridge print setup mode and confirm or check the settings.
By default, 4" x 6" is selected from Paper size and Photo (Photo Paper Plus Glossy) is
selected from Paper type for this printer. To use Photo Paper Pro, select Fast Photo from
Paper type.
If using a Canon PictBridge-compatible camera, you can select 5" x 7" from Paper size.
The following sizes and types of paper can be loaded in the printer by selecting options
from Paper size and Paper type.
“Paper size” setting
10 x 15 cm/4" x 6"
(Default)
13 x 18 cm/5" x 7"
A4/8.5" x 11" (Letter)
5.4 x 8.6 cm/Credit Card
“Paper type” setting
Photo (Default)
Fast Photo
Photo
Photo
Photo
Photo
Fast Photo
Photo
Photo
Photo
Paper loaded in printer
Photo Paper Plus Glossy
Photo Paper Pro
Photo Paper Plus Semi-gloss
Glossy Photo Paper
Photo Paper Plus Glossy
Photo Paper Plus Glossy
Photo Paper Pro
Photo Paper Plus Semi-gloss
Glossy Photo Paper
Glossy Photo Paper
When 4" x 6" is selected from Paper size, “2-up”, “4-up”, “9-up”, and “16-up” options
may be available in Layout.
25
Advanced Printing
About “Image optimize”
If you use a Canon PictBridge-compatible camera, you can select “VIVID”, “NR”, or
“VIVID+NR.” (Note that these options cannot be selected for some models.)
z When “VIVID” is selected, green and blue portions of photos are
printed vividly.
z When “NR” (Noise Reduction) is selected, noise in blue portions, such
as the sky, and dark portions is removed.
z When “VIVID+NR” is selected, functions of both “VIVID” and “NR” are
performed.
About “Date print”
If “On” is selected, the shooting date recorded in Exif image data is printed on the
lower-right corner of each photo.
z This printer can handle only Exif/JPEG image data to produce photos
using PictBridge.
z Never disconnect the USB cable during printing.
z When disconnecting the USB cable between the digital camera and
printer, follow the instructions given in the Instruction Manual of
Camera.
z Controls of the digital camera cannot be used for the following
functions:
- Print quality setting
- Printer maintenance
z For the digital camera operation method and troubleshooting, refer to
your digital camera manual. For print error messages, see “Cannot
Print Properly from the Digital Camera” on page 80.
26
Advanced Printing
„ Printing Photographs Directly from a Canon Bubble Jet Direct
Compatible Digital Camera
Media Types for Digital Camera
When you connect a digital camera, you can use the following media:
Digital Camera Setting Media Type
Card #1
Photo Paper Pro 4" x 6" / 101.6 x 152.4 mm
Card #2
Photo Paper Plus Glossy 4" x 6" / 101.6 x 152.4 mm
Photo Paper Plus Semi-gloss 4" x 6" / 101.6 x 152.4 mm
Glossy Photo Paper 4" x 6" / 101.6 x 152.4 mm
Card #3
Photo Paper Plus Glossy 5" x 7" / 127.0 x 177.8 mm
LTR
Photo Paper Pro Letter
Photo Paper Plus Glossy Letter
Photo Paper Plus Semi-gloss Letter
Glossy Photo Paper Letter
A4
Photo Paper Pro A4
Photo Paper Plus Glossy A4
Photo Paper Plus Semi-gloss A4
Glossy Photo Paper A4
z For the digital camera operation method and troubleshooting, refer to
your digital camera manual. For print error messages, see “Cannot
Print Properly from the Digital Camera” on page 80.
z By operating the digital camera, you can make the following prints:
- You can make a standard print from the image displayed in the single
display mode or in the index display mode.
- You can print specified numbers of images, or make an index print by
editing the DPOF.
- For the images taken with an ExifPrint-compatible digital camera, the
Photo Optimizer PRO function can be used.
- If date printing is set from the digital camera, the date when the
photograph was taken is to be printed (excluding the index print).
- Images will be scaled automatically according to the image size set
on the digital camera and the size of the media set on the printer.
z The digital camera does not support the following functions:
- Print quality setting
- Printer maintenance
z Images other than Exif may not be index-printed.
27
Advanced Printing
Accessing the Printer Driver
The printer properties dialog box can be opened from either within an application, or
directly from the Windows Start menu.
This manual refers to Windows XP operation.
The operations may vary depending on your operating system.
„ Opening the Printer Properties Dialog Box from Your Application
Program
Depending on your application program, the command and menu names
may differ, and there may be more steps involved in opening the printer
properties dialog box. For more details, see the user’s manual for your
application.
1
In your application, select the command to print a document.
The Print dialog box can usually be opened by selecting Print from the File menu.
2
Ensure that the name of your printer is selected. Then click Preferences (or
Properties).
The printer properties dialog box opens.
„ Opening the Printer Properties Dialog Box Directly from the Start
Menu
This method is used for maintenance operations, such as Print Head Cleaning, or to
specify printer settings common to all application programs.
1
Click Start and select Control Panel, Printers and Other Hardware, and then
Printers and Faxes.
For non-Windows XP, click Start, select Settings, and then Printers.
2
3
Double-click the icon of your printer.
Open the File menu and select Printing Preferences (or Properties).
The printer properties dialog box opens.
When opening the printer properties dialog box from Properties, the default Window
tabs (e.g., the Ports tab, or the Details tab) are displayed. These tabs are not
displayed, when the printer properties dialog box is opened from Printing
Preferences or applications. For details about these tabs, refer to the Windows
documentation.
28
Advanced Printing
Adjusting the Print Quality for Photographs
„ Improving the Quality of Printed Images
Two important factors control the quality and output of your printed images:
Paper and Ink
Using recommended Canon paper, specialty media, and inks for printing photographs
can significantly improve the quality of your printouts. See inside the back cover for a
list of Canon Specialty Papers and ink tanks for this printer.
For more detailed information, refer to “Printing Media” in the User’s Guide.
Printer Driver Settings
The printer driver has a variety of settings that can be used to creatively enhance the
colors and output of your photographs. Many of these features are covered in this
chapter.
You can also access the online help in either of the following ways
depending on your operating system:
In Windows
z Press the F1 key.
z Click ? in the upper right corner, then click the feature you want to
know more about.
z Click the Help button when displayed.
In Macintosh
z Click ? in the Page Setup dialog box or the Print dialog box.
„ Adjusting Print Quality
Features that affect the appearance and quality of your printed images can be
controlled with the printer driver.
Your printer automatically adjusts printer settings to improve print quality based on the
media type (plain paper, Photo Paper Pro, and so on). You can also customize the Print
Quality settings if desired.
29
Advanced Printing
To manually adjust Print Quality settings:
1
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box from Your Application
Program” on page 28.
2
3
4
5
6
1
On the Main tab, select Custom from Print Quality, then click Set to
open the Set Print Quality dialog box.
Move the slide bar to adjust the print quality.
When the process is complete, click OK.
Click OK on the Main tab.
Click Print or OK.
Open the Print dialog box.
See “Printing with Macintosh” on page 18.
2
30
Select Quality & Media from the pop-up menu, and then click Detailed
Setting.
Advanced Printing
3
Move the slide bar to adjust the print quality.
4
When the process is complete, click Print.
To automatically optimize the image:
Photo Optimizer PRO automatically adjusts the photographs taken with a digital
camera. Use this feature to compensate for unsatisfactory color balance and over- or
under-exposure before printing. Photo Optimizer PRO is available for Windows only.
In Windows Me or Windows 98
If Background Printing has been disabled, the Photo Optimizer PRO
function is not available.
1
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box from Your Application
Program” on page 28.
2
Click the Effects tab.
31
Advanced Printing
3
Select the Photo Optimizer PRO check box.
4
Click OK.
To use Vivid Photo option:
Vivid Photo intensifies background colors such as fields, trees, oceans and skies, while
maintaining natural skin tones in the images.
In Windows Me or Windows 98
If Background Printing has been disabled, the Vivid Photo function is not
available.
To use Vivid Photo, select the Vivid Photo check box on the Effects tab.
32
Advanced Printing
To use Vivid Photo, select the Vivid Photo check box under Special Effects.
To reduce noise from images taken with a digital camera:
The Photo Noise Reduction function reduces noise from blue portions such as the sky,
and dark portions of the images taken with your digital camera.
In Windows Me or Windows 98
If Background Printing has been disabled, the Photo Noise Reduction
function is not available.
To use Photo Noise Reduction, select the Photo Noise Reduction check box on the
Effects tab.
33
Advanced Printing
To use Photo Noise Reduction, select the Photo Noise Reduction check box under
Special Effects.
34
Advanced Printing
„ Saving and Recalling Printer Driver Settings
When you change printer driver settings for a specific print job, such as printing black
and white photos, or printing documents with a special background, you can save and
name these settings for future use on similar print jobs.
1
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box from Your Application
Program” on page 28.
2
3
4
In each tab, set all necessary items.
Click the Profiles tab.
Register new printer driver settings.
(1) Click Add to Profiles.
The Add to Profiles dialog box opens.
(2) Enter a name of profile for
the settings.
(3) Select an icon.
(4) Enter a description of the
profile.
5
6
Click OK.
Click OK on the Profiles tab.
This registers your printer driver print settings.
35
Advanced Printing
You can retrieve or delete the print settings profile at any time.
z Retrieving profile:
Select the desired profile from Printing Profiles, and click
Retrieve from Profiles.
z Deleting unwanted profile:
Select the desired profile from Printing Profiles, and click Delete.
For details, click Help and refer to the topic of this function.
1
Open the Print dialog box.
See “Printing with Macintosh” on page 18.
2
3
Set all necessary items.
Register new printer driver settings.
(1) Select Save As from Presets.
The Save Preset dialog box opens.
(2) Enter a name for your
settings.
4
Click OK.
This registers your printer driver settings.
You can retrieve or change the saved driver settings at any time.
z Retrieving the registered driver settings:
Select the name of the driver settings to retrieve from Presets in
the Print dialog box.
z Changing the registered drivers settings:
Select the name of the driver settings to delete or change from
Presets in the Print dialog box.
36
Advanced Printing
Using the Bundled Software
The Setup Software & User’s Guide CD-ROM includes photo applications designed to edit
the photographs taken by a digital camera and print them as photo-lab quality prints
without standard white borders. Please use the application(s) suitable for your print
purposes.
z To install applications, refer to the Easy Setup Instructions.
z For details about using the photo applications, refer to the Photo Application
Guide included on the Setup Software & User’s Guide CD-ROM.
„ Easy-PhotoPrint (Windows/Macintosh)
You can make a Borderless Print easily and quickly, just by selecting a photograph
taken with a digital camera and the paper type on which to print. Also it has tools to
correct red eye caused by the camera’s flash or smooth and beautify the facial skin. It
is compatible with ExifPrint*.
„ PhotoRecord (Windows)
You can create fun and unique photo albums with the decorative themes such as frame,
background, and clip-art. You can also copy or move the decorated photos.
It is compatible with ExifPrint*.
„ Easy-WebPrint (Windows)
You can easily print out homepages displayed on Internet Explorer in full size without
its right-hand side being cropped. This application is automatically added to the
Internet Explorer toolbar. Internet Explorer 5.5. or later must be installed.
For more information on the applications, refer to the Photo Application Guide.
* ExifPrint is the worldwide standard. Under ExifPrint, the digital camera can record data tags for specific camera
settings and functions such as whether the flash was on or off, if the camera was in portrait or night scene mode, etc.
Canon BJ Printers support ExifPrint and use a suitable photo application to read the camera data precisely, producing
optimal prints. This enables you to create prints that reproduce color more accurately.
37
Advanced Printing
Printing Borderless Photographs
This section describes how to print from Easy-PhotoPrint using the Borderless Printing
mode. Easy-PhotoPrint is included on your Setup Software & User’s Guide CD-ROM.
Media Types Suitable for Borderless Printing
z The following media are compatible with Borderless Printing:
- Photo Paper Pro (Letter and 4" x 6")
- Photo Paper Plus Glossy (Letter, 5" x 7", and 4" x 6")
- Photo Paper Plus Double Sided (Letter and 5" x 7")
- Photo Paper Plus Semi-gloss (Letter and 4" x 6")
- Matte Photo Paper (Letter)
- Glossy Photo Paper (Letter, 4" x 6", and 2.13" x 3.39")
z Printing on paper other than the above may cause improper paper feeding,
may deteriorate the print quality or may produce prints in different color
tones.
z Selecting the wrong media type may affect the colors or cause printing to
slow down.
To ensure optimum printing results, select the correct media type that
matches the paper you are loading in the printer.
z Borderless Printing may not assure high print quality on the edges of the
print or may cause the edges of the print blurred.
Follow the steps below to produce color prints of digital camera photographs with EasyPhotoPrint using the Borderless Printing function. Easy-PhotoPrint supports ExifPrint. EasyPhotoPrint can handle only JPEG files (file name extension: .jpg and .jpeg).
You can edit images taken with a digital camera by using the Red-Eye Correction function
and Digital Face Smoothing function and print them with Easy-PhotoPrint. For more
information about Easy-PhotoPrint, refer to the Photo Application Guide.
This section provides the procedure for printing out photographs under Windows. The
procedure is the same with Macintosh.
1
Turn on the printer.
See “Turning on the Printer” on page 2.
2
Load the paper on the printer.
See “Loading Paper” on page 3.
38
Advanced Printing
3
Ensure that the proper paper source is selected.
When the Sheet Feeder lamp is lit,
paper is fed from the Sheet Feeder.
When the Cassette lamp is lit, paper
is fed from the Cassette.
4
Start Easy-PhotoPrint.
This section describes how to print out photographs stored in the folder on the hard
disk.
(1) Store the photographs you took with your digital camera in a folder on the hard
disk.
(2) In Windows, click Start, select All Programs (or Programs), Canon Utilities, EasyPhotoPrint, and Easy-PhotoPrint to open the Easy-PhotoPrint.
In Macintosh, double-click the hard disk icon, the Applications folder, the EasyPhotoPrint folder, and then double-click the Easy-PhotoPrint icon.
5
Select photographs.
(1) Select the folder containing the photograph you want to print.
All photographs in the selected folder are displayed.
Guidance
Thumbnail
Folder window
39
Advanced Printing
(2) Click the [T] [S] buttons on the thumbnail of the photograph you want to print
to specify the number of copies.
Increases the number of copies.
Displays the specified number of copies.
Decreases the number of copies.
Clicking Correct/Enhance corrects photographs. For example, using
this feature, you can correct the red-eye caused by the camera’s
flash or smooth and beatify the facial skin. For more information,
refer to the Photo Application Guide.
6
Select the paper.
(1) Click the Paper Selection
tab.
(2) Ensure that Paper Feed
Switch is selected from
Paper Source.
(3) Select the size of the
paper you want to use
from Paper Size.
(4) Select the type of the
paper you want to use
from Media Type.
This section only describes the steps when you have selected Paper Feed
Switch from Paper Source. For information about the other settings, refer
to “Changing the Paper Source” in the User’s Guide.
40
Advanced Printing
7
Select the layout and print the photograph.
(1) Click the Layout/Print
tab.
(2) Select Borderless (full).
(3) In Windows, click Print.
In Macintosh, click Print.
When the confirmation
message is displayed,
click OK. And then, click
Print in the Print dialog
box.
41
Printing Maintenance
Printing Maintenance
Replacing an Ink Tank
When replacing an ink tank, check the model number very carefully.
The printer will not print properly if the wrong ink tank is used, or installed in the incorrect
position.
With your printer, ink tanks must be installed in the order of left to right as indicated below.
z Black: BCI-6BK
z Black: BCI-3eBK
z Yellow: BCI-6Y
z Magenta: BCI-6M
z Cyan: BCI-6C
42
Printing Maintenance
„ Knowing When to Replace Ink Tank
If an ink tank needs replacing, the POWER lamp will change from green to orange and
flash four times, as soon as printing begins. It is important to quickly identify the
empty tank using the BJ Status Monitor (Windows) or error messages (Macintosh) and
replace it.
Should missing characters or white streaks appear despite sufficient ink
levels, refer to “When Printing Becomes Faint or Colors are Incorrect” on
page 48.
The following message appears when ink is empty. Printing will resume as soon as ink tank
is replaced and the Inner Cover and the Top Cover are closed.
The ink tank with [X] symbol is out of ink.
Replace with a new ink tank.
z Press the RESUME/CANCEL button to resume
printing with an empty ink tank. When printing is
finished, replace the ink tank immediately. If you
continue printing with an empty ink tank, it may
cause problems.
z Menu screens will vary to some degree, depending
on your operating system.
Empty ink tank
When Low Ink is Detected
The BJ Status Monitor appears as soon as a print job starts. [!] indicates a low
ink level. Obtain a replacement tank as soon as possible.
Tank with low ink level
43
Printing Maintenance
The following message is displayed when ink tank is empty. Printing will resume as soon as
ink tank is replaced and the Inner Cover and the Top Cover are closed.
z Press the RESUME/CANCEL button to resume
printing with the ink tank empty. When printing is
finished, replace the ink tank immediately. If you
continue printing with an empty ink tank, it may
cause problems.
z If you click:
Delete Job, the printer cancels the current printing
job.
Stop Job, the printer stops the current printing
job.
Stop All Jobs, the printer stops all printing jobs.
Checking the ink level
(1) Double-click the hard disk icon where the printer driver was installed, the
Applications folder, and then the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2, select the name of your printer from the Name
list and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
BJ Printer Utility appears.
(5) Select Ink level Information from the pop-up menu.
[!] indicates a low ink level. Obtain a replacement tank as soon as possible.
Click About Ink to show the ink tanks that are available on your printer.
Tank with low ink level
44
Printing Maintenance
„ Replacing Ink Tanks
When an ink tank runs out of ink, replace it using the following steps.
1
2
Ensure that the printer is on, and then push the upper center (
Front Cover to open the Paper Output Tray.
) of the
Open the Top Cover, and pull down the Inner Cover forward to open.
The Print Head Holder moves to the center.
3
Remove the empty ink tank.
Do not touch the lock lever;
remove only the ink tank.
Push the tab and remove
the ink tank.
z Handle ink tanks carefully to avoid staining clothing or the surrounding
area.
z Discard empty ink tanks according to the local laws and regulations
regarding disposal of consumables.
Be sure to replace ink tanks one by one when replacing more than one ink
tank.
45
Printing Maintenance
4
Prepare a replacement tank.
(1) Unpack the new ink tank and pull off the orange tape. Then, remove the film.
(2) Remove the orange protective cap from the bottom of the ink tank and discard it.
z Be sure to remove the clear film from the ink tank in the exact
order shown in step 4-(1), as failure to follow this step may cause
the ink to leak and stain your clothes and hands.
z Do not squeeze the side of ink tanks as this may cause the ink to
leak out and stain your clothes and hands.
z Do not re-attach the protective cap once you have removed it.
z Once the protective cap is removed, do not touch the open ink
port.
z Ensure that all the orange tape has been peeled off along the
perforation. If there remains a part of the orange tape, ink may
not be ejected correctly.
46
Printing Maintenance
5
Insert the ink tank.
(1) Insert the ink tank into the Print Head.
(2) Press on the
6
mark on the ink tank until the ink tank snaps firmly into place.
Close the Inner Cover and the Top Cover.
The Print Head Holder moves to the right. The ink tank installation process is now
complete.
z Ensure that the Inner Cover is closed. Printing will not occur if the Inner
Cover is open.
z To maintain optimal print quality, use an ink tank within six months of
its first use.
z Once an ink tank has been used, do not remove it from the printer and
leave it out in the open. This will cause the ink tank to dry out and the
printer may not operate properly if it is reinstalled.
z Color ink consumption may occur even when black-and-white or
grayscale printing is specified.
Color ink is consumed in the head cleaning and deep cleaning, which
are necessary to maintain the printer’s capabilities.
z When you start printing after replacing the ink tank, the printer
executes Print Head Cleaning automatically. Do not perform any other
operations until the Print Head Cleaning finishes. The POWER lamp
flashes during cleaning.
47
Printing Maintenance
When Printing Becomes Faint or Colors are Incorrect
When printing becomes faint or colors are incorrect, even if ink remains in the ink tanks, the
Print Head nozzles are probably clogged. Follow the procedures below to clean the nozzles.
If the ruled lines are shifted after running the print head maintenance, align the Print Head.
Before printing the nozzle check pattern or cleaning the Print Head, check the
following;
z Open the Top Cover, and make sure that the ink tank contains ink. If it is out
of ink, replace it.
z Ensure that all the orange tape of the ink tank has been peeled off.
z Press on the
mark on the ink tank and ensure that the ink tank is
installed securely.
z Ensure that each ink tank is installed at the correct location.
z Increase the Print Quality setting in the printer driver settings.
See “Print Quality is Poor or Contains Errors” on page 67.
Step 1
See “Printing the Nozzle Check Pattern” on page 49
If white stripes appear
After print head
cleaning, print the
nozzle check pattern.
Step 2
See “Print Head Cleaning” on page 53
If the problem remains after performing print head cleaning three times
Step 3
See “Print Head Deep Cleaning” on page 57
If Print Head Deep Cleaning does not resolve the problem, contact the Customer
Care Center.
z If the ruled lines are shifted
Step 1
See “Aligning the Print Head” on page 61
48
Printing Maintenance
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the Print
Head nozzles. Use this function when printed results are blurred or the color is incorrect.
z Ensure that the Inner Cover is closed.
Printing the Nozzle Check Pattern Without a Computer
z Nozzle check pattern printing can also be executed from the printer itself.
1. With the printer on, load a sheet of Letter-sized plain paper in the Sheet
Feeder or Cassette.
2. Press the Paper Feed Switch to select the paper source in which you loaded
the paper.
3. Hold down the RESUME/CANCEL button until the POWER lamp flashes
twice.
„ Printing the Nozzle Check Pattern
1
2
3
With the printer on, load a sheet of Letter-sized plain paper in the Sheet
Feeder or Cassette.
Press the Paper Feed Switch to select the paper source in which you loaded
the paper.
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 28.
49
Printing Maintenance
4
Print the Nozzle Check Pattern.
(1) Click the Maintenance tab.
(2) Click Nozzle Check.
(3) Read the message and click Print Check Pattern.
The nozzle check pattern will be printed.
Clicking Initial Check Items displays the items to be checked before
cleaning.
(4) When the confirmation message is displayed, click OK.
(5) Ensure that the pattern is printed properly.
See “Examining the Nozzle Check Pattern” on page 52.
(6) If you want to start Print Head Cleaning, click Cleaning on the Pattern Check
dialog box. Otherwise, click Exit to finish.
1
2
50
With the printer on, load a sheet of Letter-sized plain paper in the Sheet
Feeder or Cassette.
Press the Paper Feed Switch to select the paper source in which you loaded
the paper.
Printing Maintenance
3
Open the BJ Printer Utility dialog box.
(1) Double-click the hard disk icon where the printer driver was installed, the
Applications folder, and then the Utilities folder.
(2) Double-click the Print Setup Utility icon.
When using Mac OS X v.10.2, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2, select the name of your printer from the Name list
and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
4
Print the Nozzle Check Pattern.
(1) Select Test Print from the
pop-up menu.
(2) Click Nozzle Check.
(3) Read the message and click Print Check Pattern.
The nozzle check pattern will be printed.
Clicking Initial Check Items displays the items to be checked before
cleaning.
(4) Ensure that the pattern is printed properly.
See “Examining the Nozzle Check Pattern” on page 52.
(5) If you want to start Print Head Cleaning, click Cleaning on the Pattern Check
dialog box. Otherwise, click Quit to finish.
51
Printing Maintenance
„ Examining the Nozzle Check Pattern
The nozzle check pattern should appear as follows when ink is discharged properly.
Examine the nozzle check pattern output by the printer.
The nozzle check pattern will not be printed correctly if there is not
enough ink. Replace the ink tank if the remaining amount of ink is
insufficient.
See “Replacing an Ink Tank” on page 42.
(1)
(2)
(1) If lines of this pattern are missing, the “Black” print head nozzle needs cleaning.
Example: When lines are missing
(2) If these patterns have white stripes, the “Color” print head nozzle needs
cleaning.
Example: When white stripes appear
Click Cleaning in the Pattern Check dialog box to start Print Head Cleaning.
See “Print Head Cleaning” on page 53.
If no lines of the group (1) pattern are missing, and the group (2) patterns have no
white stripes, click Exit or Quit. Nozzle Check Pattern finishes.
52
Printing Maintenance
Print Head Cleaning
Clean the Print Head if missing lines or white stripes appear in the nozzle check pattern.
Note that cleaning the Print Head causes waste ink to be absorbed in the waste ink
absorber. Cleaning the Print Head consumes ink, so perform Print Head Cleaning only when
necessary.
z Ensure that the Inner Cover is closed.
Cleaning the Print Head Without a Computer
z The Print Head can also be cleaned from the printer itself. With the printer on,
hold down the RESUME/CANCEL button until the POWER lamp flashes once.
The Print Head Cleaning dialog box of step 3-(3) is directly displayed when you
click Cleaning on the Pattern Check dialog box.
See “Examining the Nozzle Check Pattern” on page 52.
1
2
Ensure that the printer is on.
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 28.
3
Start Print Head Cleaning.
(1) Click the Maintenance tab.
(2) Click Cleaning.
53
Printing Maintenance
(3) Select the ink group to be cleaned.
When cleaning the nozzles of black
ink tanks: select Black to clean the
nozzles of BCI-3eBK, Color to clean
the nozzles of BCI-6BK.
(4) Click Execute.
Print Head Cleaning starts when the POWER lamp starts blinking.
Do not perform any other operations until the Print Head Cleaning
finishes. This takes about 30 to 40 seconds.
Clicking Initial Check Items displays the items to be checked before
cleaning.
(5) When the confirmation message is displayed, click OK.
(6) Read the message and click Print Check Pattern to print the nozzle check pattern.
The nozzle check pattern is printed.
4
Check the Print Head condition with the printed nozzle check pattern.
See “Printing the Nozzle Check Pattern” on page 49.
z The nozzle check pattern will not be printed correctly if there is not
enough ink. Replace the ink tank if the remaining amount of ink is
insufficient.
See “Replacing an Ink Tank” on page 42.
z If the problem remains after performing Print Head Cleaning three
times, try Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 57.
The Print Head Cleaning dialog box of step 3-(3) is directly displayed when you
click Cleaning on the Pattern Check dialog box.
See “Examining the Nozzle Check Pattern” on page 52.
1
54
Ensure that the printer is on.
Printing Maintenance
2
Open the BJ Printer Utility dialog box.
(1) Double-click the hard disk icon where the printer driver was installed, the
Applications folder, and then the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2, select the name of your printer from the Name list
and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
3
Start Print Head Cleaning.
(1) Ensure that Cleaning is selected
from the pop-up menu.
(2) Click Cleaning.
(3) Select the ink group to be cleaned.
When cleaning the nozzles of black
ink tanks: select Black to clean the
nozzles of BCI-3eBK, Color to clean
the nozzles of BCI-6BK.
(4) Click OK.
Print Head Cleaning starts when the POWER lamp starts blinking.
Do not perform any other operations until the Print Head Cleaning
finishes. This takes about 30 to 40 seconds.
Clicking Initial Check Items displays the items to be checked before
cleaning.
55
Printing Maintenance
(5) Read the message and click Print Check Pattern to print the nozzle check pattern.
The nozzle check pattern is printed.
4
Check the Print Head condition with the printed nozzle check pattern.
See “Printing the Nozzle Check Pattern” on page 49.
z The nozzle check pattern will not be printed correctly if there is not
enough ink. Replace the ink tank if the remaining amount of ink is
insufficient.
See “Replacing an Ink Tank” on page 42.
z If the problem remains after performing Print Head Cleaning three
times, try Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 57.
56
Printing Maintenance
Print Head Deep Cleaning
If print quality does not improve by standard Print Head Cleaning, try Print Head Deep
Cleaning, which is a more powerful process. Note that cleaning the Print Head causes waste
ink to be absorbed in the waste ink absorber. Print Head Deep Cleaning consumes more ink
than standard Print Head Cleaning, so perform this procedure only when necessary.
Ensure that the Inner Cover is closed.
1
2
Ensure that the printer is on.
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 28.
3
Start Print Head Deep Cleaning.
(1) Click the Maintenance tab.
(2) Click Deep Cleaning.
(3) Select the ink group to be deeply
cleaned.
When cleaning the nozzles of
black ink tanks: select Black to
clean the nozzles of BCI-3eBK,
Color to clean the nozzles of BCI6BK.
(4) Click Execute.
57
Printing Maintenance
Print Head Deep Cleaning starts when the POWER lamp starts blinking.
Do not perform any other operation until the Print Head Deep
Cleaning finishes. This takes about one minute.
Clicking Initial Check Items displays the items to be checked before
cleaning.
4
Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern” on page 49.
If a particular color is not printed properly, replace the ink tank of that color. See
“Replacing an Ink Tank” on page 42.
z If the print head nozzles are still not clean, open the Top Cover and
ensure that there are sufficient ink levels in all ink tanks and turn off
the printer. Be sure to perform another Print Head Deep Cleaning 24
hours after turning off the printer.
z If this does not solve the problem, the Print Head may be worn out.
Contact the Customer Care Center.
1
2
Ensure that the printer is on.
Open the BJ Printer Utility dialog box.
(1) Double-click the hard disk icon where the printer driver was installed, the
Applications folder, and then the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2 select the name of your printer from the Name list
and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
58
Printing Maintenance
3
Start Print Head Deep Cleaning.
(1) Ensure that Cleaning is selected from the
pop-up menu.
(2) Click Deep Cleaning.
(3) Select the ink group to be deeply cleaned.
When cleaning the nozzles of black ink
tanks: select Black to clean the nozzles
of BCI-3eBK, Color to clean the nozzles
of BCI-6BK.
(4) Click OK.
Print Head Deep Cleaning starts when the POWER lamp starts blinking.
Do not perform any other operation until the Print Head Deep
Cleaning finishes. This takes about one minute.
Clicking Initial Check Items displays the items to be checked before
cleaning.
59
Printing Maintenance
4
Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern” on page 49.
If a particular color is not printed properly, replace the ink tank of that color. See
“Replacing an Ink Tank” on page 42.
z If the print head nozzles are still not clean, open the Top Cover and
ensure that there are sufficient ink levels in all ink tanks and turn off
the printer. Be sure to perform another Print Head Deep Cleaning 24
hours after turning off the printer.
z If this does not solve the problem, the Print Head may be worn out.
Contact the Customer Care Center.
60
Printing Maintenance
Aligning the Print Head
This operation must be carried out when using the printer for the first time. Aligning the
Print Head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with
automatic Print Head alignment only.
z Ensure that the Inner Cover is closed.
Aligning the Print Head Without a Computer
z The Print Head can also be aligned from the printer itself.
1. With the printer on, load a sheet of Letter-sized plain paper in the Sheet
Feeder.
2. Hold down the RESUME/CANCEL button until the POWER lamp flashes four
times.
1
2
With the printer on, load a sheet of Letter-sized plain paper in the Sheet
Feeder.
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 28.
3
Print the pattern.
(1) Click the Maintenance tab.
(2) Click Print Head Alignment.
61
Printing Maintenance
(3) Read the message and click Print
Head Alignment.
It takes about 80 seconds to
start printing. Do not open the
Top Cover while printing.
4
5
If a message warning you not to perform other operations is displayed, click
OK.
Check the printed pattern.
If the pattern is printed as shown below, the Print Head is aligned automatically. The
printer is now ready to use.
z If the pattern is not printed successfully, open the Top Cover and Inner
Cover, and ensure that the ink tanks are correctly installed.
z If the pattern is still not printed successfully, refer to “Eleven flashes”
in “Handling Error Messages” on page 75.
z If results of Automatic Print Head Alignment is not satisfactory, refer to
“Aligning the Print Head” in “Routine Maintenance” of the User’s Guide
and align the Print Head manually.
62
Printing Maintenance
1
2
With the printer on, load a sheet of Letter-sized plain paper in the Sheet
Feeder.
Open the BJ Printer Utility dialog box.
(1) Double-click the hard disk icon where the printer driver was installed, the
Applications folder, and then the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2 double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2, select the name of your printer from the Name list
and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
3
Print the pattern.
(1) Select Test Print from the
pop-up menu.
(2) Click Print Head Alignment.
(3) Read the message and click
Print Head Alignment.
It takes about 80
seconds to start printing.
Do not open the Top
Cover while printing.
63
Printing Maintenance
4
Check the printed pattern.
If the pattern is printed as shown below, the Print Head is aligned automatically. The
printer is now ready to use.
z If the pattern is not printed successfully, open the Top Cover and Inner
Cover, and ensure that the ink tanks are correctly installed.
z If the pattern is still not printed successfully, refer to “Eleven flashes”
in “Handling Error Messages” on page 75.
z If results of Automatic Print Head Alignment is not satisfactory, refer to
“Aligning the Print Head” in “Routine Maintenance” of the User’s Guide
and align the Print Head manually.
64
Troubleshooting
Troubleshooting
This section provides troubleshooting tips for the most common printing problems.
Troubleshooting usually falls into one of the following categories.
z “Cannot Install the Printer Driver” on page 66
z “Print Quality is Poor or Contains Errors” on page 67
z “Troubleshooting Printer Hardware” on page 69
z “Paper Does Not Feed Properly” on page 71
z “Paper Jams” on page 72
z “Handling Error Messages” on page 75
z “An Error Message Appears on the Screen” on page 77
z “Cannot Print Properly from the Digital Camera” on page 80
Refer to the User’s Guide for additional information on topics not covered in this section.
When an Error Occurs
The BJ Status Monitor opens and displays a message when an error occurs. Take the
appropriate action described in the message.
The message may vary depending on your operating system.
65
Troubleshooting
Cannot Install the Printer Driver
Problem
Possible Cause
Cannot Install the Installation
Printer Driver
procedure not
followed correctly
Try This
Follow the Easy Setup Instructions packaged with your printer for proper printer
driver installation.
If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.
Other applications Other applications opened on your computer can interfere with the installation
(including anti-virus routine. Close all open software applications before reinstalling the printer driver.
software) running
Refer to the Easy Setup Instructions for installing the printer driver.
in the background
Installation does
not start
automatically when If the printer driver installation did not start automatically when you inserted the
the Setup Software Setup Software & User’s Guide CD-ROM into the CD-ROM drive:
& User’s Guide CD- 1. Click Start and select My Computer.
ROM is inserted
2. Double-click the CD-ROM icon.
into the drive
For non-Windows XP, open the My Computer window, and then double-click the
CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
Installation CDEnsure that there are no problems with the Setup Software & User’s Guide CDROM is not working ROM.
properly
If there is any problem with the Setup Software & User’s Guide CD-ROM, contact
the Customer Care Center.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the CD-ROM icon is displayed on the desktop.
Unable to proceed
beyond the Printer
Port screen
66
Reinstall the printer driver.
1. Click Cancel on the Printer Connection
screen.
2. Click Start Over on the Installation
Failure screen.
3. Click Back on the screen which appears
next.
4. Click Exit on the Welcome screen, then
remove the CD-ROM.
5. Turn the printer and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Carefully follow the procedures
described in the Easy Setup
Instructions and reinstall the driver.
Troubleshooting
Print Quality is Poor or Contains Errors
Problem
Possible Cause
Ink does not eject
Ink tank is not seated
properly/Printing is properly/Ink tank is
Blurred/Colors are empty
Wrong/White
Streaks appear
Try This
Check that the ink tanks are firmly seated in the Print Head and reseat them if
necessary.
Check that the correct ink tanks are installed and that they are in the correct
order.
Check to see if all the orange tape has been peeled off as shown in (1). If there
remains a part of the orange tape as shown in (2), remove it thoroughly.
(1)
(2)
If ink tank is empty, replace the ink tank. See “Replacing an Ink Tank” on page
42.
Print Head is
misaligned
Align the Print Head.
See “Aligning the Print Head” on page 61.
Print Head nozzles are Print the nozzle check pattern to check for uneven ink output.
clogged
See “Printing the Nozzle Check Pattern” on page 49.
See “Print Head Cleaning” on page 53.
Paper loaded wrong
side up
Check the print side of the paper.
Follow the instructions packaged with your specialty media for
loading and handling.
Incorrect paper type
On the Main tab of the printer driver, confirm that the Media Type selected
matches the paper loaded.
Glossy photo paper
other than the Canon
specialty media is
used
In the Print dialog box of the printer driver, select Quality & Media from the
pop-up menu, and then confirm that the Media Type selected matches the
paper loaded.
Select Other Photo Paper from Media Type. It may resolve the problem. Load
one sheet at a time and remove each sheet as soon as it is printed.
Print Quality is not set Be sure to set the Print Quality setting to High in Windows, or Fine in
properly
Macintosh.
1. Open the printer properties dialog box.
2. On the Main tab, click High for the Print Quality setting.
When you cannot choose the High setting or when the print quality does
not improve, select Custom, click Set and then adjust the Quality bar for
higher print quality.
1. Open the Print dialog box.
2. Select Quality & Media from the pop-up menu and then click Detailed
Setting.
3. Drag the Print Quality slide bar to the Fine end.
67
Troubleshooting
Problem
Printed Paper Curls
or Ink Blots
Possible Cause
Try This
Paper being used is
too thin
Use High Resolution Paper, Photo Paper Pro or other Canon specialty paper to
print images that have high color saturation.
Color Intensity setting
is too high
Reduce the Intensity setting in the printer driver and try printing again.
1. Open the printer properties dialog box.
2. On the Main tab, select Manual for Color Adjustment, and then click Set.
3. Drag the Intensity slide bar to adjust the intensity.
1. Open the Print dialog box.
2. Select Color Options from the pop-up menu.
3. Drag the Intensity slide bar to set the intensity.
Back of Paper is
Smudged
Printed Surface is
Scratched
Paper feed roller is
dirty
Clean the paper feed roller.
See “Paper Does Not Feed Properly” on page 71.
Inside of the printer is
dirty
If the inside of the printer is dirty, printed paper may be smudged. Periodically
clean the inside of the printer.
See “Cleaning the Inside of the Printer” in the User’s Guide.
Paper feed roller is
dirty
Clean the paper feed roller.
See “Paper Does Not Feed Properly” on page 71.
Media is curled
If media is curled, its print side may be smudged by touching the Print Head.
Hold the opposite corners of the media, and gently bend them in the opposite
direction to uncurl the media.
Inappropriate paper
type is used
Check to see if the paper you are printing on is too thick or curled.
See “Print Media to Avoid” on page 3.
Note that smudging may occur at the top and bottom edges of the paper when
using Borderless Printing. Ensure that the paper you are using is compatible
with Borderless Printing.
See “Media Types Suitable for Borderless Printing” on page 38.
Thick paper is used
Select the Prevent paper abrasion check box to widen the clearance between
the Print Head and the loaded paper.
1. Open the printer properties dialog box.
2. Click the Maintenance tab and then Custom Settings.
In Windows XP or Windows 2000
When not logged on as a computer administrator or
Administrators, you cannot open the Custom Setting dialog
box.
For further information on how to log on as an administrator,
refer to your Windows documentation.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
1. Open the BJ Printer Utility dialog box.
2. Select Custom Settings from the pop-up menu.
3. Select Prevent paper abrasion.
When Prevent paper abrasion is selected in the printer properties dialog box
(Windows) or selected from Custom Settings in the BJ Printer Utility dialog box
(Macintosh), the setting is also applied under direct printing with the digital
camera.
Paper abrasion can be prevented by pressing the RESUME/
CANCEL button on the printer. With the printer on, hold down the
RESUME/CANCEL button until the POWER lamp flashes seven
times. To cancel the setting, turn off the printer.
68
Troubleshooting
Troubleshooting Printer Hardware
Problem
Possible Cause
Try This
Printer Does Not
Start or Printer
Stops During
Print Jobs
Print Head has
overheated due to
long periods of
continuous printing
Stop printing and turn the printer off for at least 15 minutes to allow the Print Head
to cool down.
The Print Head tends to overheat when printing continuously for long periods of
time. The Print Head is designed to automatically pause at line breaks before
resuming printing in order to cool down.
The area around the Print Head can become extremely hot during
extended print operation. Always avoid touching the Print Head and
its peripheral components.
Printing highresolution
photographs and
graphics
Wait until the print job finishes.
The POWER lamp flashes green while the print data is being processed. Printing
photographs and high-density graphics can take time.
There may be
problems with your
operating system
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use BJ Status Monitor in Windows or
Printer Setup Utility (or Print Center) in Macintosh for the deletion.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu”
on page 28.
2. Click the Maintenance tab and then Start Status Monitor.
3. Click Display Print Queue.
4. Select Cancel All Documents in the Printer menu.
In Windows Me or Windows 98
Click to select an undesired document and select Purge Print
Documents in the Printer menu.
5. When the confirmation message is displayed, click Yes.
The print job is deleted.
In Windows 2000, the print jobs may not be deleted.
1. Select Applications from the Go menu.
2. Double-click the Printer Setup Utility icon in the Utilities folder.
When using Mac OS X v.10.2, double-click the Print Center icon.
3. Double-click the name of your printer displayed under Name in the Printer List.
4. Click to select an undesired document and click
.
The print job is deleted.
Incorrect paper
source is selected
Ensure that Paper Feed Switch is selected from Paper Source (Windows) or the
Print dialog box (Macintosh) in the printer driver. If Paper Feed Switch is selected,
load paper in the paper source selected with Paper Feed Switch on the printer.
If you select other settings, ensure that paper is loaded in the correct paper
source.
For a detailed description of the printer driver settings, refer to “Changing the
Paper Source” in the User’s Guide.
Paper Output Tray is Open the Paper Output Tray.
closed
Inner Cover is open
Close the Inner Cover and press the RESUME/CANCEL button.
69
Troubleshooting
Problem
Cannot Print to
End of Job
Possible Cause
Try This
Incorrect page size
is selected
Ensure that the page size setting matches the size of the paper loaded in the
printer:
z Check the Paper Size setting from within your application to ensure that it
matches the size of the paper loaded.
z Check Paper Size on the Page Setup tab in the printer properties dialog box of
the printer driver (Windows) or the Page Setup dialog box of the printer driver
(Macintosh) to ensure that it matches the size of the paper loaded.
There is not enough Your operating system may be out of free disk space.
free space on the
Check the available space on your computer’s hard disk.
hard disk
The size of the print
data is too large
Check the size of the print data. For Windows XP and Windows 2000, if the size of
the data is too large, part of it may be lost. When the spool format is EMF, follow
the procedure below.
1. Open the printer properties dialog box.
2. On the Main tab, click Print Options.
3. Select the Reduce spool data size check box, and click OK.
When Reduce spool data size is set, the print quality may be
degraded.
Use reduced
printing is not
selected when
performing
automatic duplex
printing
In automatic duplex printing, the printable area at the top of the page is 2 mm/
0.08 inches narrower than the usual area, therefore the bottom edge may not be
printed. To prevent this, select Use reduced printing in the printer driver.
Print layout may be altered with the reduced printing function.
1. Open the printer properties dialog box.
2. Click Print Area Setup in the Page Setup tab and select Use reduced printing.
1. In the Print dialog box, select Duplex Printing & Margin from the pop-up menu.
2. Select Automatic Duplex Printing, and select Use reduced printing in Print
Area.
70
Troubleshooting
Paper Does Not Feed Properly
Problem
Paper Does Not
Feed Properly
Possible Cause
Try This
Inappropriate paper Check to see if the paper you are printing on is too thick or curled.
type is used
See “Print Media to Avoid” on page 3.
Flatten paper when it is curled.
Paper Feed Roller is Follow the steps described below to clean the Paper Feed Rollers.
dirty
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Select the Paper Feed Roller of the Sheet Feeder or Cassette by pressing the
Paper Feed Switch on the printer.
3. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes three times.
The Paper Feed Roller rotates as it cleans.
4. Repeat this cleaning operation twice.
5. Load three or more sheets of Letter-sized plain paper lengthways in the Sheet
Feeder or Cassette selected in step 2.
6. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes three times.
Paper is fed and output.
7. Repeat this operation three times.
If the printer still does not feed the paper properly through the printer, even after
the cleaning operation, repeat the procedure.
There are foreign
objects inside the
Sheet Feeder or
Cassette
If a foreign object, such as a paper clip or a pencil, has fallen into the printer, turn
off the printer and unplug the power cord from the power outlet before you try to
remove it. If you are unable to remove it easily, contact the Customer Care Center.
Paper is loaded
incorrectly
Ensure that paper is loaded correctly. Slide the paper guides against the paper
stack, and check to see if the paper is not loaded beyond the Load Limit Mark. See
“Loading Paper” on page 3 and “Canon Specialty Media” on page 14.
71
Troubleshooting
Paper Jams
Problem
Paper Jams
Possible Cause
Paper jams in the
Paper Output Slot
Try This
Remove the paper according to the following procedure.
1. Slowly pull the paper out from the Paper Output Slot.
• If the paper is jammed in the Sheet Feeder, slowly pull the paper out from
the Sheet Feeder.
• If you cannot pull the paper out, turn the printer off, and then turn it back on.
The paper will be ejected automatically.
2. If you cannot pull the paper out in step 1, or the paper tears and a piece
remains inside the printer, open the Top Cover and remove it. After removing all
paper, close the Top Cover.
Be careful not to touch the components inside the printer.
3. Reload the paper into the printer and press the RESUME/CANCEL button on the
printer.
When reloading the paper into the printer, refer to “Paper Does Not
Feed Properly” on page 71 to confirm that you are using the correct
paper and are loading it into the printer correctly.
If you have turned off the printer in step 1, you will need to retry
printing, because this operation cancels any print jobs in progress.
If you cannot remove the paper or the paper tears inside the printer,
or if the paper jam error continues after removing the paper, contact
the Customer Care Center.
72
Troubleshooting
Problem
Paper Jams
Possible Cause
Paper jams inside
the Transport Unit
Try This
Remove the paper according to the following procedure.
1. Open the Rear Cover.
2. When you can see the jammed paper, slowly pull the paper out.
Be careful not to touch the components inside the printer.
If you cannot extract the paper, turn the printer off, and then turn it back on.
The paper will be ejected automatically.
3. Close the Rear Cover.
4. If you could not extract the paper in step 2, remove the Cassette.
5. Slowly pull the jammed paper out.
6. If any paper is sticking out of the Cassette, reload the paper in the Cassette.
7. Reload the paper in the Sheet Feeder if necessary, and press the RESUME/
CANCEL button on the printer.
When reloading the paper into the printer, refer to “Paper Does Not
Feed Properly” on page 71 to confirm that you are using the correct
paper and are loading it into the printer correctly.
If you have turned off the printer in step 2, you will need to retry
printing, because this operation cancels any print jobs in progress.
If you cannot remove the paper or if the paper tears inside the printer,
or if the paper jam error continues after removing the paper, contact
the Customer Care Center.
73
Troubleshooting
Problem
Paper Jams
Possible Cause
Paper jams inside
the Duplex
Transport Section
Try This
Remove the paper according to the following procedure.
1. Remove the Cassette.
If the paper is loaded in the Sheet Feeder, remove the paper from the Sheet
Feeder.
2. Stand the printer with the rear side down.
3. Slowly pull the jammed paper out while pulling the green cover toward you.
Put back the printer immediately after removing the jammed
paper.
4. If any paper is sticking out of the Cassette, reload the paper in the Cassette.
Reload paper in the Sheet Feeder, if necessary.
5. Insert the Cassette into the printer.
6. Press the RESUME/CANCEL button on the printer.
When reloading the paper into the printer, refer to “Paper Does Not
Feed Properly” on page 71 to confirm that you are using the correct
paper and are loading it into the printer correctly.
If you cannot remove the paper or if the paper tears inside the printer,
or if the paper jam error continues after removing the paper, contact
the Customer Care Center.
74
Troubleshooting
Handling Error Messages
When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes
indicates the type of error that has occurred. Count the flashes and take the appropriate
action to correct the error.
Number of
Flashes
Possible Cause
Try This
Two flashes
Printer is out of
paper/Paper does
not feed
Reload paper in the Sheet Feeder or Cassette and press the RESUME/CANCEL
button.
Three flashes
Paper jam/Paper
Output Tray is
closed
Clear the jammed paper, reload paper in the printer, then press the RESUME/
CANCEL button. If the Paper Output Tray is closed, open it.
See “Paper Jams” on page 72.
Four flashes
Empty ink tank
Press the RESUME/CANCEL button to resume printing with an empty ink tank.
Replace it with a new ink tank immediately after the printing. It may damage the
printer if you continue printing with an empty ink tank.
See “Replacing an Ink Tank” on page 42.
Five flashes
Print Head not
installed/Print
Head not installed
correctly/Defective
Print Head
Install the Print Head. If the Print Head is already installed, remove the Print Head
and check the electrical contacts for foreign matter, then reinstall.
After reinstalling the Print Head, you may need to realign it.
Six flashes
Inner Cover is open
Close the Inner Cover and press the RESUME/CANCEL button.
Eight flashes
Waste ink absorber
almost full
The printer has a built-in waste ink absorber for the ink used during Print Head
Cleaning.
Eight flashes indicates that the waste ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue printing.
Before the waste ink absorber becomes completely full, contact the Customer Care
Center.
Nine flashes
A specified period
of time has elapsed
without receiving a
response from the
digital camera/The
digital camera or
digital video
camcorder
connected is not
compatible with
this printer
Disconnect the camera cable, press the RESUME/CANCEL button and reconnect
the cable.
If the error is still unresolved, there is a possibility that you are using a digital
camera or digital video camcorder that is not supported by this printer. Use a
digital cameras or digital video camcorder compatible with this printer.
If this error still remains, the Print Head may be damaged. Contact the Customer
Care Center.
75
Troubleshooting
Number of
Flashes
Possible Cause
Try This
Ten flashes
Cannot print on
both sides of the
page
The size of paper may not be compatible with Automatic Duplex Printing. Pressing
the RESUME/CANCEL button will discharge the paper, and restart printing from the
front side of the next paper. The reverse side will not be printed when an error
occurs.
For detailed information on the paper compatible with Automatic Duplex Printing,
refer to “Automatically Printing on Both Sides of the Page” in the User’s Guide.
Eleven flashes
Automatic print
head alignment
failed
Possible causes are as follows:
z Letter-sized paper is not loaded on the Sheet Feeder.
z Ink has run out or ink tanks are not installed correctly.
See “Ink tank is not seated properly/Ink tank is empty” on page 67.
z Ink level is low
z Print Head nozzles are clogged.
Press the RESUME/CANCEL button.
See “Printing the Nozzle Check Pattern” on page 49 for information on how to
print a nozzle check pattern.
z The Paper Output Slot has been exposed to a strong light source preventing
correct Print Head alignment.
Press the RESUME/CANCEL button and move the printer to a darker location.
Try to align the Print Head again.
If the print head alignment fails again, manually align the Print Head. For a
detailed description of manual alignment, refer to “Aligning the Print Head” in the
User’s Guide.
POWER lamp flashes
alternately green and
orange
76
An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and
unplug the printer from the power supply. Plug the printer back in and turn the
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
Troubleshooting
An Error Message Appears on the Screen
Problem
Possible Cause
Try This
Printer is not ready
Ensure that the POWER lamp lights green.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash green when the printer is initializing. Wait until the
POWER lamp stops flashing.
When the POWER lamp is flashing orange, an error may occur in the printer. For
details on how to resolve the error, refer to “Handling Error Messages” on page
75.
Writing Error/
Output Error/
Communication
Error
Paper is not loaded Load paper and press the RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the
paper source with the Paper Feed Switch on the printer, or select it in the printer
driver.
Paper is not loaded Remove the paper, fan the paper to ensure that sheets are not sticking together,
correctly
and reload the paper correctly into the Sheet Feeder or Cassette.
Printer port setting Check the printer port settings.
does not match the 1. Open the printer properties dialog box.
interface connected
See “Opening the Printer Properties Dialog Box Directly from the Start
to the printer
Menu” on page 28.
2. Click the Port tab (or the Details tab) to confirm the port settings.
A USB port is selected if either USBnnn (Canon PIXMA iP5000) or
MPUSBPRNnn (Canon PIXMA iP5000) (where n is a number) is indicated.
If the port setting is not correct, change the port setting according to the
interface you are using on the Port tab (or the Details tab), or reinstall the
printer driver.
Faulty connection
Ensure that the printer cable is securely connected to the computer.
z If using a switching hub or other device, disconnect the printer
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Printer driver is not
installed properly
Uninstall then reinstall the printer driver.
1. Click Start, and select All Programs (or Programs), the name of your printer,
and Uninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Easy Setup Instructions and reinstall
the printer driver.
77
Troubleshooting
Problem
Possible Cause
Verify the printer port status.
1. Click Start, right-click My Computer and select Properties.
When using versions of Windows other than Windows XP, right-click My
Computer on the desktop and select Properties.
2. Click the Hardware tab and click Device Manager. Double-click Universal
Serial Bus controllers, and USB Printing Support.
When using Windows Me or Windows 98, click the Device Manager tab.
Double-click Universal Serial Bus controllers, and double-click the name of
your printer.
3. Check whether the General tab shows any unusual condition.
Size of loaded
paper is incorrect
Ensure that the size of loaded paper is suitable for Automatic Duplex Printing.
Writing Error/
Output Error/
Communication
Error
Cannot print with
Automatic Duplex
Printing
Try This
Printer port error
Incorrect paper size Check the Paper Size setting from within your application to ensure that it
is selected
matches the size of the paper loaded.
Check Paper Size on the Page Setup tab in the printer properties dialog box
(Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches
the size of the paper loaded.
For the paper size compatible with Automatic Duplex Printing, refer to
“Automatically Printing on Both Sides of the Page” on the User’s Guide.
To print on both sides of the page manually, follow the procedure
below.
On the Page Setup tab, clear the Automatic check box. Then try printing again.
When using Mac OS 9, click Options in the Print dialog box, and then clear the
Automatic check box. Then try printing again. Mac OS X does not support the
manual duplex printing.
Printer is not ready
“Error No.: 300” *
Ensure that the POWER lamp lights green.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash green when the printer is initializing. Wait until the
POWER lamp stops flashing.
When the POWER lamp is flashing orange, an error may occur in the printer. For
details on how to resolve the error, refer to “Handling Error Messages” on page
75.
Ensure that the printer is securely connected to the computer.
Printer is not
properly connected
z If using a switching hub or other device, disconnect the printer
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Specified printer
1. Select Application from the Go menu.
name is not on the 2. Double-click Printer Setup Utility in the Utility folder.
print list under
When using Mac OS X v.10.2, double-click the Print Center icon.
Printer Setup Utility 3. Ensure that the name of your printer is indicated in the printer list.
(Print Center)
If the name of your printer does not appear in the printer list, carefully follow
the procedures described in the Easy Setup Instructions and reinstall the
driver.
Waste ink absorber
almost full
The printer has a built-in waste ink absorber to hold the ink used during print
head cleaning. Eight flashes indicates that this absorber is nearly full.
Press the RESUME/CANCEL button to clear the error so you can continue
printing. Before the waste ink absorber becomes completely full, contact the
Customer Care Center.
Inner Cover is open
when printing
starts
Close the Inner Cover, then press the RESUME/CANCEL button.
“Error No.: 1700”*
“Error No.: 1851”*
78
Troubleshooting
Problem
“Error No.: 1856”*
“Error No.: 2001”*
“Error No.: 2500”*
Possible Cause
Try This
Inner Cover is
opened while
printing
Close the Inner Cover, then press the RESUME/CANCEL button. Try printing
again.
A specified period
of time has elapsed
without receiving a
response from the
digital camera/The
digital camera or
digital video
camcorder
connected is not
compatible with
this printer
Disconnect the camera cable, press the RESUME/CANCEL button on the printer
and reconnect the cable.
If the error is still unresolved, there is a possibility that you are using a digital
camera or digital video camcorder that is not supported by this printer. Use a
digital camera or digital video camcorder compatible with this printer.
Automatic Print
Head alignment
failed
See “Eleven flashes” in “Handling Error Messages” on page 75.
* When using Mac OS 9.x, a character is displayed before the error number.
79
Troubleshooting
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still
camera or digital video camcorder*, and the countermeasures to eliminate them.
*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.
Camera Error Message
*
Possible Cause
Try This
Printer in use
Images are being printed from Wait until printing ends. The printer automatically starts
the computer
printing the images from the camera after completing the
current printing.
Printer warming up
The printer is warming up
Wait until warm-up ends. When it is ready, the printer starts
printing automatically.
No paper
No paper is loaded
Load paper in either the Sheet Feeder or Cassette which you
have selected with the Paper Feed Switch on the printer, and
select Continue* in the display on your camera.
Paper error
The Paper Output Tray is
closed
Open it to resume printing. If the Inner Cover is open, close it.
Paper jam
A paper is jammed in the
printer
Select Stop in the display on your camera to stop printing.
Remove the jammed paper, load new paper, and press the
RESUME/CANCEL button on the printer and retry printing.
Printer cover open
The Top Cover is open
Close the Top Cover on the printer.
No print head
The Print Head is defective or
not installed (The POWER
lamp on the printer flashes
five times.)
Install a Print Head according to the Easy Setup Instructions.
If the Print Head has already been installed, remove it to check
for any dirt or debris at its contacts. After cleaning, reinstall the
Print Head.
If the error still remains, the Print Head may be defective.
Contact the Customer Care Center.
Waste tank (ink absorber)
full
The waste ink absorber is
nearly full
The printer has a built-in waste ink absorber to hold the ink
used during print head cleaning. This error message indicates
that the waste ink absorber is nearly full.
You can continue printing for a while by selecting Continue* in
the display on your camera.
However, because printing is disabled once the waste ink
absorber becomes completely full, you are recommended to
contact the Customer Care Center as early as possible.
Ink is low
It is about time to replace the
ink tank with a new one
Select Continue* in the display on your camera to resume
printing.
Ink tank is empty
Replace the ink tank with a
new one
Printing resumes once the Top Cover is closed after ink tank
replacement.
You can continue printing by selecting Continue* in the display
on your camera with the ink tank empty. But, it is recommended
you replace it with a new one immediately after printing. It may
damage the printer if you continue printing with empty ink
tanks.
Printer error
An error requiring servicing
might have occurred (the
POWER lamp on the printer
flashes alternately orange
and green).
Select Stop in the display on your camera to stop printing.
Disconnect the cable between the printer and the camera, turn
off the printer, and unplug the power cord of the printer from
the power supply. After a while, plug the power cord of the
printer back in, turn on the printer, and then reconnect the
camera to the printer.
If the same error occurs, contact the Customer Care Center.
To resume printing, you can press the RESUME/CANCEL button on the printer instead of selecting Continue.
80
Troubleshooting
z “PictBridge” or Canon “Bubble Jet Direct” compatible digital cameras can be
connected to your printer for direct printing.
z This section describes errors that are indicated on Canon-brand PictBridgeor Bubble Jet Direct-compatible cameras. The error messages and operations
may vary depending on the camera you are using.
For errors on non-Canon PictBridge-compatible cameras, count the number of
flashes the POWER lamp on the printer makes and check for the cause of the
error and take the appropriate action. For details, see “Handling Error
Messages” on page 75.
z Connecting a digital camera not compatible with “PictBridge” or “Bubble Jet
Direct” makes the POWER lamp on your printer flash nine times. In such a
case, unplug the cable connecting the camera to the printer, and press the
RESUME/CANCEL button on the printer.
z A communication time out occurs if printing takes a long time or if it takes too
much time to send data. This may stop printing. In such a case, disconnect
the cable between the printer and the camera, press the RESUME/CANCEL
button on the printer, and reconnect the cable between the printer and the
camera. Then, turn the camera on, if it does not automatically turn on. If the
problem is still unresolved, select some other photo and check if it can be
printed or not.
z The print head nozzles may be clogged if printing becomes faint or colors are
incorrect. See “When Printing Becomes Faint or Colors are Incorrect” on page
48.
z If the paper is curled or its surface is scratched during printing, make sure
that you are using the correct type of paper. If this error occurs even when
you are using the correct type of paper, select Prevent paper abrasion on
Custom Settings in the printer driver. See “Print Quality is Poor or Contains
Errors” on page 67.
z To disconnect the cable connected between the digital camera and printer,
follow the procedure below.
1. Disconnect the cable from the printer.
2. Turn off the digital camera.
3. Disconnect the cable from the digital camera.
When disconnecting the cable, be sure to hold the connector by its sides.
z For the errors indicated on the camera and their solution, also refer to the
user’s manual of the camera. For other troubles on the digital camera,
contact the manufacturer.
81
Appendix
Appendix
Installing the Printer Driver When Using Mac OS 9
When using Mac OS 9, install the printer driver following the procedure below.
Before installing the driver, disable all virus detection programs and
automatically loading programs, or remove them from your system folder.
1
2
3
4
5
Turn on your Mac and insert the Setup Software & User’s Guide CD-ROM.
Open the Mac OS 9 folder on the CD-ROM, then double–click the Printer
Driver folder.
Double-click the Installer icon in the Printer Driver folder.
Read the License Agreement and click Accept, if you agree.
Click Install.
The printer driver will load automatically.
6 If the message “No other applications can be running” appears, click
Continue.
7 When the “Installation was successful” screen is displayed, click Restart.
8 From the Application folder, double-click on the software to be installed.
Follow the on-screen instructions.
9 When the “Installation has Finished” screen appears, click OK.
10 When prompted, restart your computer.
11 After the computer restarts, TURN THE PRINTER ON, and select the Apple
menu, then Chooser.
12 Click the PIXMA iP5000 icon in the Chooser.
Do not click the PIXMA iP5000(SV) icon.
13 Close the Chooser.
Register your product at www.registercanon.com to ensure product
support.
82
Appendix
14 To ensure highest quality output, carry out Print Head alignment.
Refer to the Printer Driver Guide for Mac OS 9 located on the Setup
Software & User’s Guide CD-ROM for instructions on how to align the
Print Head.
83
Appendix
User’s Guide Table of Contents
Your printer’s electronic User’s Guide, located on the Setup Software and User’s Guide CDROM, offers detailed information on the following topics.
How to Use This Manual
How to Read This Manual
Safety Precautions
Printer Parts and Their Functions
Front View
Operation Panel
Rear View
Inside the Printer
Using the Sheet Feeder and the Cassette
Loading Paper
Changing the Paper Source
Further Printing Techniques
Printing Photographs
Automatically Printing on Both Sides of the Page
Specifying Paper in the Cassette
Printer Driver Functions (Windows)
Printer Driver Functions (Macintosh)
BJ Printer Utility (Macintosh)
Printing Media
Compatible Media Types
High Resolution Paper
Glossy Photo Paper
Photo Paper Pro
Photo Paper Plus Glossy
Photo Paper Plus Double Sided
Photo Paper Plus Semi-gloss
Matte Photo Paper
Transparencies
T-Shirt Transfers
Envelopes
84
Checking the Status of the Printer
BJ Status Monitor Functions (Windows)
Printer Setup Utility (Macintosh)
Routine Maintenance
Replacing an Ink Tank
When Printing Becomes Faint or Colors are
Incorrect
Printing the Nozzle Check Pattern
Print Head Cleaning
Print Head Deep Cleaning
Aligning the Print Head
Cleaning the Inside of the Printer
Transporting Printer
Troubleshooting
Cannot Install Printer Driver
Print Quality is Poor
Printer Does Not Start or Stops During Print Jobs
Paper Does Not Feed Properly
Paper Jams
The POWER Lamp Flashes Orange
An Error Message is Displayed on the Screen
Cannot Print Properly from the Digital Camera
Cannot Print Properly with Automatic Duplex
Printing
Problems Relating to Windows
Appendix
Printing Area
Uninstalling Printer Drivers
Uninstalling the Electronic Manual (Windows)
Specifications
Index
Appendix
Specifications
Printer
Printing resolution:
9600* x 2400 dpi. max.
* Ink droplets can be placed with a pitch of 1/9600 inch at
minimum.
Print speed *
Black printing (text pattern)
* Print speed may vary with the content of the
document and the processing speed of the host
computer.
Max Speed (Custom Setting 5): 25 ppm
Standard: 15 ppm
Color printing
Max Speed (Custom Setting 5): 17 ppm
Standard: 11 ppm
Print width:
203.2 mm max. (8.0 inches)
(for Borderless Printing: 215.9 mm / 8.5 inches)
Resident print control mode:
Canon extended mode
Receive buffer:
34 KB
Interface:
USB
Acoustic noise level:
Approx. 35 dB (A) (in the highest print quality mode)
Operating environment:
Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90%RH (no condensation)
Storage environment:
Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply:
AC 110-120 V, 50/60 Hz
AC 220-240 V, 50/60 Hz
Power consumption:
Print standby: Approx. 0.65 W
Printing: Approx. 16 W
Dimensions
(with the Paper Support and Paper Output
Tray retracted):
418 (W) x 286 (D) x 170 (H) mm
16.5 (W) x 11.2 (D) x 6.7 (H) inches
Weight:
6.7 kg (14.74 lb.)
Print Head:
Black (BCI-3eBK): 320 nozzles (600 dpi)
Yellow (BCI-6Y), Black (BCI-6BK): 256 nozzles per color
(1200 dpi)
Cyan (BCI-6C), Magenta (BCI-6M): 512 nozzles per color
(1200 dpi)
85
Appendix
Printer
Ink Tanks:
Capacity (pages):
Black (BCI-3eBK) approx. 740*1, approx. 1500*2
Black (BCI-6BK) approx. 2000*2
Cyan (BCI-6C) approx. 550*2
Magenta (BCI-6M) approx. 430*2
Yellow (BCI-6Y) approx. 360*2
*1
1500 characters per page, normal text, at standard and plain
paper mode with Windows XP printer driver
*2
Based on printing the ISO JIS-SCID No.5 pattern at standard and
plain paper mode with Windows XP printer driver
Camera Direct Print (Canon “Bubble Jet Direct”)
Interface
Direct Print Port
(Connect a iP5000-compatible digital camera or digital
video camcorder using the USB cable supplied with the
camera.)
Compatible digital cameras and digital video
camcorders
iP5000-compatible digital cameras and digital video
camcorders
Compatible Paper
Card #1 (Photo Paper Pro 4" x 6"/101.6 x 152.4 mm)
Card #2 (Photo Paper Plus Glossy, Photo Paper Plus Semigloss, or Glossy Photo Paper 4" x 6"/101.6 x 152.4 mm)
Card #3 (Photo Paper Plus Glossy 5" x 7"/127.0 x 177.8
mm)
LTR (Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper
Plus Semi-gloss, or Glossy Photo Paper Letter size)
A4 (Photo Paper Pro, Photo Paper Plus Glossy, Photo Paper
Plus Semi-gloss, or Glossy Photo Paper A4 size)
Layout Print
Standard: Borderless / with border, Index Print: 6-80
images (depending on the size of print media)
Print Quality
Standard
Effect
ExifPrint
DPOF Functions
Ver. 1.00 compatible (Index print, number of copies, select
images, print special characters (date))
86
Appendix
Camera Direct Print (PictBridge)
Paper size
Default (Photo Paper Plus Glossy 10 x 15 cm/4" x 6")
10 x 15 cm/4" x 6" (Photo Paper Plus Glossy, Photo Paper
Pro, Photo Paper Plus Semi-gloss, Glossy Photo Paper)
13 x 18 cm/5" x 7" (Photo Paper Plus Glossy)*
A4/8.5" x 11" (Photo Paper Plus Glossy A4/Letter, Photo
Paper Pro A4/Letter, Photo Paper Plus Semi-gloss A4/
Letter, Glossy Photo Paper A4/Letter)
5.4 x 8.6 cm/Credit Card (Glossy Photo Paper Card Size)
*If using a Canon PictBridge-compatible camera, you can select it.
Paper type
Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus
Glossy, Glossy Photo Paper), Fast Photo (Photo Paper Pro)
Layout
Default (Borderless), Borderless, Bordered, 2-up/4-up/9up/16-up*
*When 4" x 6" is selected from Paper size, these options may be
available in “Layout”.
Trimming
Off (No trimming)
Image optimize
Default (On: ExifPrint), "VIVID"*, "NR" (Noise Reduction)*,
"VIVID+NR"*
*If using a Canon PictBridge-compatible camera, you can select it.
Date print
Default (Off: No printing)
BJ Printer Driver Systems Requirements
z Use a computer on which Windows XP, Windows 2000,
Windows Me or Windows 98 can operate.
z USB interface*
z Available hard-disk space for printer driver installation
Windows XP/Windows 2000: 50 MB
Windows Me/Windows 98: 15 MB
* USB operation can only be guaranteed on a PC with preinstalled Windows XP, Windows 2000, Windows Me, or
Windows 98.
z Use a Macintosh series computer equipped with USB
interface on which Mac OS 9.x or Mac OS X v.10.2.1 to
10.3 can operate.
See www.canontechsupport.com for Mac OS update
compatibility.
z Available hard-disk space for printer driver installation
Mac OS 9.x: 30 MB
Mac OS X v.10.2.x or later: 100 MB
z The following functions are not supported when using Mac
OS X v.10.2.x or later:
- Manual Duplex Printing
- Photo Optimizer PRO
- Poster Printing
- Fit-to-Page Printing
- Booklet Printing
- Reverse Order Printing (supported with Mac OS X
v.10.3.x)
Additional Systems Requirements for Electronic Manuals
z
z
z
z
z
Pentium®, 75 MHz equivalent or higher processor (Pentium®, 133 MHz equivalent or higher processor recommended)
2x or higher CD-ROM drive (4x or higher recommended)
15 MB of available hard disk space (when installing electronic manuals)
Windows: Microsoft® Internet Explorer 5.0 or later
Mac OS: Microsoft® Internet Explorer 5.0 or later, Safari 1.0 or later
87
Appendix
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use
your printer safely. Do not attempt to use printer in any way not described in this manual.
You may cause an electric shock, fire or damage the printer if you ignore any of
these safety precautions.
Choosing a location
Do not place the printer close to flammable solvents such as alcohol or thinners.
Power supply
Never attempt to plug in or unplug the printer from the power supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist the power cord.
Do not place heavy objects on the power cord.
Never plug the printer into a power socket that is shared with other
equipment (extension lead/cord, 2- or 3-way adapter, etc.).
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the
printer at the power supply and call for service.
Periodically, unplug the printer and use a dry cloth to wipe off any dust or
dirt collected on the plug and the power outlet. If the printer is placed at a
location exposed to a lot of dust, smoke, or high humidity, the dust
collected on the plug absorbs moisture and may cause insulation failure and
fire.
Cleaning the printer
Use a damp cloth to clean the printer. Never use flammable solvents such
as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical components inside the
printer, it could cause a fire or electric shock.
Always unplug the printer from the power outlet before cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the
printer.
Maintaining the printer
Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside
the printer.
The printer contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.
Working around the
printer
Do not use flammable sprays near the printer.
This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the printer.
88
Appendix
You may cause injury or damage the printer if you ignore any of these safety
precautions.
Choosing a location
Do not install the printer in a location that is unstable or subject to excessive vibration.
Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.
To avoid the risk of fire or electric shocks, install the printer in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).
Do not place the printer on a thick rug or carpet.
Ensure that the area around the power outlet is kept clear at all times so you
can easily unplug the power cord if necessary.
Do not place the printer with its back attached to the wall.
Power supply
Never remove the plug by pulling on the cord.
Do not use an extension lead/ cord.
Never use a power supply source other than the one rated for the printer in the country where you
purchased the printer.
AC 110-120 V, 50/60 Hz
AC 220-240 V, 50/60 Hz
Working around the
printer
Never put your hands or fingers in the printer while it is printing.
Do not place any object on the printer.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol,
thinners, etc.) on top of the printer.
If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for
service.
Do not transport or store the printer on a slant, vertically or upside-down, as the ink may leak and
damage the printer.
Print heads and ink tanks For safety reasons store Print Heads and ink tanks out of the reach of small children.
If a child ingests any ink, consult a doctor immediately.
Do not shake Print Heads or ink tanks.
Ink may leak out and stain clothing or the surrounding area.
Never touch the electrical contacts on a Print Head after printing.
The metal parts may be very hot and could cause burns.
89
Appendix
Regulatory Information
Color Printer Model: K10244
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
z Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or
modifications should be made, you could be required to stop operation of the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
Canadian Radio Interference Regulations
This digital apparatus does not exceed Class B limits for radio noise emissions from a digital apparatus as set out in the
interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Industry Canada.
Cet appareil numérique respecte les limites de bruits radio éléctiques applicables aux appareils numériques de Classe B
prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée par l’Industrie Canada.
90
Appendix
CANON U.S.A., INC. LIMITED WARRANTY --- (USA Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. (“Canon USA”) with respect to the new or refurbished
Canon-brand product (“Product”) packaged with this limited warranty, when purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and service (a) for a period of one
(1) year from the date of original purchase when delivered to you in new condition in its original container or (b) for 90 days
from the date of original purchase for refurbished Products. Defective parts or a defective Product returned to a Canon USA
repair facility or a Canon USA Authorized Service Facility (“ASF”), and proven to be defective upon inspection, will be repaired,
exchanged for new or comparable rebuilt parts, or exchanged for a refurbished Product, as determined by the Canon USA
repair facility or the ASF. Warranty repair or replacement shall not extend the original warranty period of the Product. A dated
proof of purchase is required at the time of warranty service. A copy of your dated bill of sale will satisfy this requirement. This
warranty does not cover any accessories, or any consumables, such as paper or ink cartridges, as to which there shall be no
warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment
and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment
covered by a separate warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed
by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are
sold “as is” and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or
fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such nonCanon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
(a)
Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident,
electrical current fluctuations, improper use, failure to follow operating or maintenance instructions, or environmental
conditions, prescribed in Canon USA’s user’s manual or other documentation, or services performed by someone other
than a Canon USA repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches, and abrasions
will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user’s manual
or other documentation for the Product.
(b)
Use of parts or supplies (other than those sold by Canon USA) that cause damage to the Product or cause abnormally
frequent service calls or service problems.
(c)
If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR
CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE
PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH
SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF
THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER
EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE
PRODUCT SHALL BIND CANON USA, OR ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF
REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR
CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR
INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA
OR ITS ASF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON
USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE
PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE
ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR
EXCLUSIVE REMEDY.
91
Appendix
Canon USA offers a full range of customer technical support* options:
z For interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked
questions (www.canontechsupport.com)
z Toll-free live technical support within the limited warranty Monday-Saturday (excluding holidays) at
1-800-828-4040
z The location of the ASF nearest you for carry-in service (1-800-423-2366)
z Telephone Device for the Deaf (TDD 1-866-251-3752)
If the problem cannot be corrected by using one of the above technical support options, repair options (i.e. Carry-In/Mail-In
Service*, InstantExchange Warranty Service*), along with details and conditions of each, are available at the time of your call
to the live technical support number(s) above or via the website at www.canontechsupport.com. Please note that under the
InstantExchange program, a replacement product will be provided to you prior to your return of the defective product. Since
the defective product becomes the property of Canon USA at the time of the exchange, the defective product must be returned
in the shipping materials provided. If the defective product is not returned, as directed, you will be responsible for the value of
the replacement product, for which Canon USA may invoice you.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
* Support program specifics are subject to change without notice.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
Canon is a registered trademark of Canon Inc.
92
Index
Index
A
I
Accessing the Printer Driver ......................................... 28
Adjusting the Print Quality for Photographs ................. 29
Advanced Printing........................................................ 22
Aligning the Print Head ................................................ 61
An Error Message Appears on the Screen ..................... 77
Automatic Duplex Printing............................................ 78
Installing the Printer Driver when Using Mac OS 9.x ..... 82
B
BCI-3eBK Black ............................................................ 42
BCI-6BK Black .............................................................. 42
BCI-6C Cyan ................................................................. 42
BCI-6M Magenta .......................................................... 42
BCI-6Y Yellow............................................................... 42
BJ Printer Driver Systems Requirements ....................... 87
BJ Printer Utility dialog box (Macintosh) ....................... 51
BJ Status Monitor (Windows) .................................. 65, 69
Borderless (full) ........................................................... 41
Borderless Printing ................................................ 38, 68
C
Camera Direct Print ...................................................... 86
Camera Error Message ................................................. 80
Canceling Print Jobs ..................................................... 17
Canceling Printing........................................................ 21
Cannot Install the Printer Driver ................................... 66
Cannot Print Properly from the Digital Camera.............. 80
CANON U.S.A., INC. LIMITED WARRANTY --- (USA Only).. 91
Cleaning ................................................................ 53, 55
D
Deep Cleaning........................................................ 57, 59
Driver
saving setting....................................................... 35
settings................................................................ 16
uninstalling.......................................................... 77
E
Easy-PhotoPrint ................................................37, 38, 39
Easy-WebPrint.............................................................. 37
Examining the Nozzle Check Pattern ............................ 52
ExifPrint ....................................................................... 37
G
Glossy Photo Paper ...................................................... 14
H
Handling Error Messages ............................................. 75
Help button.................................................................... 2
High Resolution Paper.................................................. 14
L
Load Limit Mark ......................................................... 6, 9
Loading Paper ................................................................ 3
Loading Paper in the Cassette ........................................ 8
Loading Paper in the Sheet Feeder ................................. 5
M
Matte Photo Paper ....................................................... 14
Media
specialty .............................................................. 13
to avoid .................................................................. 3
Media Type .......................................................14, 16, 19
Media Types Suitable for Borderless Printing ............... 38
N
Nozzle Check ......................................................... 50, 51
Nozzle Check Pattern
examining ............................................................ 52
printing ................................................................ 49
O
Opening the Printer Properties Dialog Box Directly from the
Start Menu ............................................................... 28
Opening the Printer Properties Dialog Box from Your
Application Program................................................. 28
P
Page Setup (Macintosh) ......................................... 19, 70
Page Setup dialog box (Macintosh) .............................. 70
Paper Does Not Feed Properly ...................................... 71
Paper Feed Roller ......................................................... 71
Paper Feed Switch.......................................................... 4
Paper Jams........................................................72, 73, 74
Paper Size.................................................................... 19
Paper Support Load Limit ............................................. 14
Photo Noise Reduction ................................................. 33
Photo Optimizer PRO.................................................... 31
Photo Paper Plus Double Sided .................................... 14
Photo Paper Plus Glossy .............................................. 14
Photo Paper Plus Semi-gloss........................................ 14
Photo Paper Pro ........................................................... 14
PhotoRecord ................................................................ 37
POWER button................................................................ 2
POWER lamp ............................................................ 2, 75
Print dialog box...................................................... 16, 19
Print Head Alignment ............................................. 61, 63
Print Head Cleaning ..................................................... 53
93
Index
Print Head Deep Cleaning ............................................. 57
Print Head Holder ......................................................... 45
Print Media to Avoid ....................................................... 3
Print Quality ..................................................... 17, 29, 67
Print Quality is Poor or Contains Errors ......................... 67
Printer Driver Setting for Media Type ............................ 14
Printer Properties dialog box ...................... 16, 28, 49, 68
Printing Borderless Photographs.................................. 38
Printing Photographs Directly from a Digital Camera .... 22
Printing the Nozzle Check Pattern................................. 49
Printing with Macintosh ............................................... 18
Printing with Windows.................................................. 15
R
Recalling Driver Settings .............................................. 35
Regulatory Information................................................. 90
Replacing an Ink Tank .................................................. 42
RESUME/CANCEL button............................................... 17
S
Safety Precautions ....................................................... 88
Saving Driver Setting.................................................... 35
Specialty Media ........................................................... 14
Specifications .............................................................. 85
T
Transparencies............................................................. 14
Troubleshooting ........................................................... 65
Troubleshooting Printer Hardware ................................ 69
T-Shirt Transfers........................................................... 14
Turning on the Printer..................................................... 2
U
Uninstalling the printer driver ...................................... 77
User’s Guide Table of Contents..................................... 84
Using Specialty Media.................................................. 13
Using the Bundled Software ......................................... 37
Using the Sheet Feeder and the Cassette........................ 4
V
Vivid Photo................................................................... 32
W
Warranty ...................................................................... 91
When Printing Becomes Faint or Colors are Incorrect .... 48
94
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the printer):
Description
Order #
Ink Tanks
BCI-3e Black
4479A003
Model Number (located on the front of the printer):
BCI-6 Black
4705A003
Setup Software & User’s Guide CD version number
(USCD X.X) located on your CD-ROM:
BCI-6 Cyan
4706A003
BCI-6 Magenta
4707A003
BCI-6 Yellow
4708A003
Purchase Date:
Canon U.S.A. Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical engineers,
specially trained to communicate quick, easy, and logical solutions to your inquiries within
24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product's 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon Specialty Papers
Glossy Photo Paper (8.5" x 11"/20 sheets)
1026A009
High Resolution Paper (8.5" x 11"/100 sheets)
1033A011
Matte Photo Paper (8.5" x 11"/50 sheets)
7981A004
Photo Paper Plus Glossy (4" x 6"/20 sheets)
7980A007
Photo Paper Plus Glossy (4" x 6"/50 sheets)
7980A012
Photo Paper Plus Glossy (4" x 6"/120 sheets)
7980A022
Photo Paper Plus Glossy (5" x 7"/20 sheets)
7980A019
Photo Paper Plus Glossy (8.5" x 11"/20 sheets)
7980A006
Photo Paper Plus Semi-Gloss (4" x 6"/50 sheets)
8386A010
Photo Paper Pro for Borderless Printing (4" x 6"/20 sheets)
1029A014
Photo Paper Pro for Borderless Printing (4" x 6"/75 sheets)
1029A027
Photo Paper Pro (8.5" x 11"/15 sheets)
1029A004
Photo Paper Pro (8.5" x 11"/30 sheets)
1029A028
Transparencies (8.5" x 11"/50 sheets)
1043A004
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
*Support program specifics are subject to change without notice.
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
©2004 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. All other product and brand names are trademarks of their
respective owners. As an ENERGY STAR® partner, Canon U.S.A., Inc., has determined that this product meets the ENERGY STAR®
guidelines for energy efficiency.
Quick Start Guide
Canon U.S.A., Inc.
One Canon Plaza, Lake Success, NY 11042, U.S.A.
Photo Printer
Canon Inc.
30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan
Series
Canon Canada, Inc.
6390 Dixie Road, Mississauga, Ontario, L5T 1P7, Canada
Quick Start Guide
Canon Latin America, Inc.
703 Waterford Way, Suite 400, Miami, FL 33126, U.S.A.
Canon Mexicana S. de R.L. de C.V.
Periferico Sur No. 4124 Col. Ex-Rancho de Anzaldo, C.P. 01900, Mexico, D.F.
The following ink tanks are compatible with this printer.
For details on ink tank replacement, refer to “Replacing an Ink Tank” in this guide.
QA7-3440-V01
XXXXXXXX
©CANON INC.2004
PRINTED IN THAILAND