Canon MV960 Camcorder User Manual

Gateway Notebook
User Guide
Contents
1 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Your Computer guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4
5
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6
7
2 Checking Out Your Gateway Notebook . . . . . . . . . . . . . . . . . . . . 9
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway model and serial number . . . . . . . . . . . . . . . . . . . . . . . . . . .
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . .
Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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11
12
13
14
15
17
17
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18
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3 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . .
Connecting the dial-up modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting to a cable or DSL modem or to an Ethernet network . . . . . .
Starting your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Waking up your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting (rebooting) your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Key types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System key combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the optional EZ Point pointing device . . . . . . . . . . . . . . . . . . . . . . .
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24
25
26
27
28
28
29
30
31
32
33
35
36
38
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Replacing the EZ Point pointing device cap . . . . . . . . . . . . . . . . . . . .39
Turning the touchpad or pointing device on or off . . . . . . . . . . . . . . . .40
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Turning your wireless radio on or off . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
4 Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Changing modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Playing a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Playing a DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Creating CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Using the memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Memory card types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Inserting a memory card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Adding and removing a PC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Viewing the display on a projector or monitor . . . . . . . . . . . . . . . . . . . . . .55
Viewing the display on a television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
5 Managing Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Monitoring the battery charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Recharging the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Recalibrating the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Changing batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Replacing the main battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Installing a secondary battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Extending battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Conserving battery power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Using alternate power sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Changing power modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
6 Upgrading Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Replacing the hard drive kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
7 Using the Optional Port Replicator . . . . . . . . . . . . . . . . . . . . . . . .81
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Connecting to the port replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
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Attaching to the port replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Disconnecting from the port replicator . . . . . . . . . . . . . . . . . . . . . . . . . 86
Securing your port replicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
8 Maintaining Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Caring for your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning your notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the notebook screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning CDs or DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restoring your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
90
91
91
92
92
92
93
96
96
9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
CD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Device installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Touchpad or pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
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Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . .121
Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . .125
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
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Chapter 1
Getting Help
• Using the Gateway Web site
• Using Help and Support
• Using Your Computer guide
• Using online help
1
Chapter 1: Getting Help
Thank you for purchasing our
notebook!
You have made an excellent decision choosing Gateway. We are sure that
you will be pleased with the outstanding quality, reliability, and
performance of your new notebook. Each and every Gateway notebook
uses the latest technology and passes through the most stringent quality
control tests to ensure that you are provided with the best product
possible.
Your new Gateway notebook is designed to provide an exceptional
balance of performance and portability. Your notebook uses the latest
chipset and mobile processor technologies to manage the processor speed
and power consumption for a greater battery life experience. This design
provides you with maximum performance when plugged into AC power
balanced with optimized battery life when on battery power.
Please read this manual carefully to familiarize yourself with our range
of services and support. We have highlighted some basic care and safety
information to help you keep your notebook in good operating
condition.
Gateway stands behind our value proposition to our customers — to
provide best-of-class service and support in addition to high-quality,
brand-name components at affordable prices. If you ever have a problem,
our knowledgeable, dedicated customer service department will provide
you with fast, considerate service.
We sincerely hope that you will receive the utmost satisfaction and
enjoyment from your new Gateway notebook for years to come.
Thank you again, from all of us at Gateway.
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Gateway Web site
Gateway Web site
Gateway's online support is available 24 hours per day, 7 days per week
and provides the most current drivers, product specifications, tutorials,
and personalized information about your notebook. Visit the Gateway
eSupport Web site at support.gateway.com.
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Chapter 1: Getting Help
Using eSupport
The eSupport site is divided into five major areas:
■
Support Home
■
Product Support
■
Downloads
■
Contact Us
■
PC Tools
Support Home
Click Support Home, then click All Support Documents to access product
documentation, specifications, and guides. You can also browse through
the reference area to locate an article specific to the question you have.
Click Support Home, then click General Tutorials to access an extensive
library of how-to articles and videos on topics, such as making audio CDs
and installing a hard drive.
Product Support
Click Product Support to view a list of all the products that Gateway
supports.
Downloads
Click Downloads, then click My Downloads to get the latest software
updates for BIOS and driver upgrades. By entering your serial number you
get drivers specific to your notebook. Click All Downloads to walk through
a step-by-step wizard to locate your drivers.
Contact Us
Click Contact Us to access links to customer care with a live technician,
including chat and e-mail. Click Call Us to get a list of Gateway telephone
numbers for both sales and support. For more information, see
“Telephone support” on page 121.
PC Tools
Click PC Tools to access utilities to help you manage your notebook.
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Help and Support
Help and Support
Your notebook includes Help and Support, an easily accessible collection
of help information, troubleshooters, and automated support. Use Help
and Support to answer questions about Windows and to help you quickly
discover and use the many features of your Gateway notebook.
To start Help and Support:
■
Click Start, then click Help and Support. Help and Support opens.
You can find help information by clicking a link, performing a search,
or browsing the index.
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Chapter 1: Getting Help
Searching for a topic
To search for a topic in Help and Support, type a word or phrase (keyword)
in the Search box located at the top of any Help and Support screen, then
click the arrow
button.
For each search, you receive the following search result types:
■
Suggested Topics - These topics are located in Help and Support and
are relevant to your search topic.
■
Full-text Search Matches - These topics are located in Help and
Support and contain the words you entered in the Search box.
■
Microsoft Knowledge Base - These topics are located on the Microsoft
Web site and contain the words you entered in the Search box. You
must be connected to the Internet to search for and access these
topics.
To view a list of your search results, click the results header for the type
of results you want to view.
To view a topic, click the topic name in the Search Results list.
Using Your Computer guide
In addition to this guide, the Using Your Computer guide has been included
on your hard drive. The Using Your Computer guide includes information
on using Windows, using the Internet, sending a fax, and changing
power-saving settings as well as other topics.
To access the Using Your Computer guide:
■
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Click Start, All Programs, then click Gateway Documentation.
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Online help
Online help
Many programs provide information online so you can research a topic
or learn how to perform a task while you are using the program. You can
access most online help information by selecting a topic from a Help
menu or by clicking a Help button.
You can search for information by viewing the help contents, checking
the index, searching for a topic or keyword, or browsing through the
online help.
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Chapter 1: Getting Help
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Chapter 2
Checking Out Your
Gateway Notebook
• Identifying features
• Locating your notebook’s model and serial
number
• Locating the Microsoft Certificate of
Authenticity
• Locating the specifications for your
notebook
• Purchasing accessories
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Chapter 2: Checking Out Your Gateway Notebook
Front
Speaker
Component
Headphone jack
LCD panel Battery
charge
release
Microphone jack
indicator Power indicator
latch
Icon
Speaker
Description
Speakers
Provide audio output when headphones or amplified
speakers are not plugged in.
LCD panel release
latch
Open the LCD panel by sliding the release latch.
Battery charge
indicator
■
■
■
■
Power indicator
■
■
■
LED
LED
LED
LED
blue - battery is fully charged.
purple - battery is charging.
blinking red - battery charge is very low.
solid red - battery is malfunctioning.
LED on - notebook is on.
LED blinking - notebook is in Standby mode.
LED off - notebook is off.
Microphone jack
Plug a microphone into this jack. The built-in
microphone is turned off when a microphone is
plugged into this jack. For the location of your built-in
microphone, see “Keyboard area” on page 15.
Headphone jack
Plug amplified speakers or headphones into this jack.
The built-in speakers are turned off when speakers or
headphones are plugged into this jack.
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Left side
Left side
Kensington lock slot
Ventilation fan
S-Video out jack
Component
Icon
Modular bay
Description
Kensington™
lock slot
Secure your notebook to an object by connecting a
Kensington cable lock to this slot.
S-Video out
jack
Plug a standard S-Video cable into this jack. For more
information, see “Viewing the display on a television” on
page 57.
Ventilation fan
Helps cool internal components.
Warning: Do not work for long periods with the notebook
resting on your lap. If the air vents are blocked, the notebook
may become hot enough to harm your skin.
Caution: Do not block or insert objects into these slots. If
these slots are blocked, your notebook may overheat resulting
in unexpected shutdown or permanent damage to the
notebook.
Caution: Provide adequate space around your notebook so
air vents are not obstructed. Do not use the notebook on a
bed, sofa, rug, or other similar surface.
Modular bay
Use this bay for a secondary battery, a CD drive, DVD/CD-RW
drive, recordable DVD drive, a diskette drive, or a second hard
drive. For more information, see “Changing modules” on
page 46. To determine the type of drive in the modular bay,
examine the drive tray’s plastic cover and compare the logo
to those listed in “Identifying drive types” on page 48.
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Chapter 2: Checking Out Your Gateway Notebook
Right side
Memory
USB ports
card reader
Ethernet jack USB ports
IEEE 1394 port
Modem jack
PC Card slot
Component
Icon
Description
PC Card slot
Insert one Type II PC Card into this slot. For more
information, see “Adding and removing a PC Card” on
page 52.
IEEE 1394 port
Plug an IEEE 1394 (also known as Firewire® or i.Link®)
device (such as a digital camcorder) into this 4-pin
IEEE 1394 port.
Memory card
reader
Insert a memory card from a digital camera, MP3 player,
PDA, or cellular telephone into the memory card reader. For
more information, see “Using the memory card reader” on
page 51. The memory card reader supports Memory
Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure
Digital™.
USB ports
Plug USB devices (such as a diskette drive, flash drive,
printer, scanner, camera, keyboard, or mouse) into these
ports.
12
www.gateway.com
Back
Component
Icon
Description
Ethernet jack
Plug a 10/100/1000 Ethernet network cable into this jack.
The other end of the cable can be plugged into a cable
modem, DSL modem, or an Ethernet network jack. For
more information, see “Connecting to a cable or DSL
modem or to an Ethernet network” on page 26.
Modem jack
Plug a modem cable into this jack. For more information,
see “Connecting the dial-up modem” on page 25.
Back
Power connector
Component
Icon
Monitor port
Description
Power
connector
Plug the AC adapter cable into this connector.
Monitor port
Plug an analog VGA monitor or projector into this port.
www.gateway.com
13
Chapter 2: Checking Out Your Gateway Notebook
Bottom
Docking port Battery
Battery
lock
Battery
latch
Memory
bay
Website:
Online Support:
Tech Support Phone:
Hours:
Model:
S/No:
Hard
drive
bay
System
label
Modular
bay
latch
Component
Description
Battery
Provides power when the notebook is not plugged into AC power.
Docking port
Connect the port replicator to this port.
Warning: Power is passed through this port. This docking connection
is certified to UL 1950 for use only with port replicators designed for
your Gateway notebook.
Battery latch
Slide to release the battery. For more information, see “Changing
batteries” on page 65.
Hard drive bay
The hard drive is located in this bay. For more information, see
“Replacing the hard drive kit” on page 77.
Modular bay
latch
Slide this latch to release the bay module.
System label
Includes the product model number. For more information, see
“Identifying your model” on page 17.
14
www.gateway.com
Keyboard area
Component
Description
Memory bay
Install a memory module into this bay. For more information, see
“Adding or replacing memory” on page 73.
Battery lock
Slide to unlock the battery. For more information, see “Changing
batteries” on page 65.
Keyboard area
Power
button
Keyboard
Optional
EZ Point
pointing
device
Microphone
Optional
EZ Point
pointing
device
buttons
Status
indicators
Component
Icon
Touchpad
Description
Power button
Press to turn the power on or off. You can also configure the
power button for Standby/Resume mode. For more
information on configuring the power button mode, see
“Changing Power-Saving Settings” in Using Your Computer
which has been included on your hard drive. To access this
guide, click Start, All Programs, then click Gateway
Documentation.
Keyboard
Provides all the features of a full-sized, 86-key keyboard. For
more information, see “Using the keyboard” on page 31.
www.gateway.com
15
Chapter 2: Checking Out Your Gateway Notebook
Component
Icon
Description
Microphone
Record audio through this microphone. The built-in
microphone is turned off while an external microphone is
connected. For the location of your microphone jack, see
“Front” on page 10 and “Back” on page 100.
EZ PointTM
pointing
device
buttons
(optional)
Provides all the functionality of mouse buttons. For more
information, see “Using the optional EZ Point pointing device”
on page 38.
Touchpad
Provides all the functionality of a mouse. For more information,
see “Using the EZ Pad touchpad” on page 35.
Status
indicators
Inform you when a drive is in use or when a button has been
pressed that affects how the keyboard is used. For more
information, see “Status indicators” on page 30.
EZ PointTM
pointing
device
(optional)
Provides all the functionality of a mouse. For more information,
see “Using the optional EZ Point pointing device” on page 38.
16
www.gateway.com
Identifying your model
Identifying your model
Important
The labels shown in this section are for informational
purposes only. Label information varies by model, features
ordered, and location.
Gateway model and serial number
The label on the bottom of your notebook contains information that
identifies your notebook model and its features. Gateway Customer Care
will need this information if you call for assistance.
Website:
Online Support:
Tech Support Phone:
Hours:
Model:
S/No:
www.gateway.com
www.gateway.com/support
Microsoft Certificate of Authenticity
The Microsoft Certificate of Authenticity label found on the bottom of
your notebook includes the product key code for your operating system.
www.gateway.com
17
Chapter 2: Checking Out Your Gateway Notebook
Finding your specifications
For more information about your notebook, such as memory size,
memory type, and hard drive size, visit Gateway’s eSupport page at
support.gateway.com. The eSupport page also has links to additional
Gateway documentation and detailed specifications. For more
information, see “Gateway Web site” on page 3.
Accessories
To order accessories, visit the Accessory Store at accessories.gateway.com.
Batteries
If you run your notebook on battery power for extended periods, you
may want to buy an additional battery so you can swap batteries when
necessary. See “Changing batteries” on page 65 for more information
about using an additional main battery and a secondary battery in your
notebook.
Carrying cases
Gateway has large-capacity carrying cases if you need additional space
for accessories or supplies.
Memory
Large programs, such as multimedia games or graphics programs, use a
lot of memory. If your programs are running more slowly than you think
they should, try adding more memory. See “Adding or replacing
memory” on page 73 for more information.
Port replicators
Although you can attach devices directly to your notebook, a port
replicator lets you make all of those connections at one time. When you
travel with your notebook, you merely disconnect from the port
replicator instead of unplugging all the devices.
A port replicator also provides additional ports and other expansion
features not included with your notebook. See “Using the Optional Port
Replicator” on page 81 for more information about using a port replicator
with your notebook.
18
www.gateway.com
Accessories
Printers
You can attach almost any type of printer to your notebook. The most
common types are inkjet and laser printers, which print in color or black
and white.
Inkjet printers and cartridges are relatively inexpensive, but they are
slower than laser printers. Using an inkjet color printer, you can print
pictures, banners, and greeting cards, as well as documents.
Laser printers and cartridges are more expensive, but they print much
faster than inkjet printers. Laser printers are better than inkjet printers
when you are printing large documents.
USB flash drive
Use a USB flash drive for storing files or transferring files to another
computer.
www.gateway.com
19
Chapter 2: Checking Out Your Gateway Notebook
20
www.gateway.com
Chapter 3
Getting Started
• Installing the battery
• Connecting the AC adapter
• Connecting the dial-up modem
• Connecting to a cable or DSL modem or to
an Ethernet network
• Turning your notebook on and off
• Using the status indicators
• Using the keyboard, the EZ Pad touchpad,
and the optional EZ Point pointing device
• Adjusting the volume
• Connecting to a wireless network
21
Chapter 3: Getting Started
Installing the battery
To install the battery:
1
2
3
Close the LCD panel.
4
Slide the battery lock to the locked position.
Turn your notebook over so the bottom is facing up.
Hold the battery label-side down and slide it into the open battery
slot until the battery clicks into place.
Connecting the AC adapter
You can run your notebook using an AC adapter or your notebook’s
battery. The battery was shipped to you partially charged. You should use
the AC adapter right away to fully charge the battery. Allow three hours
for the battery to fully charge.
Important
22
If the battery is not fully charged before you use your
notebook on battery power for the first time, the battery life
may be much shorter than you expect. If the battery life
seems short even after being charged for three hours, the
battery may need to be recalibrated. For information on
recalibrating the battery, see “Recalibrating the batteries”
on page 63.
www.gateway.com
Connecting the AC adapter
To connect the AC adapter:
1
Connect the power cord to the AC adapter.
Caution
Make sure that you use the AC adapter that came with your
notebook or one of the same type purchased from
Gateway.
Replace the power cord if it becomes damaged. The
replacement cord must be of the same type and voltage
rating as the original cord or your notebook may be
damaged.
2
Connect the AC adapter to your notebook’s power connector.
www.gateway.com
23
Chapter 3: Getting Started
3
Plug the power cord into a wall outlet.
The power indicator turns on (see “Front” on page 10 for the location
of the power indicator). If the power indicator does not turn on,
unplug the adapter from your notebook, then plug it back in.
4
When you finish using your notebook for the first time, turn off your
notebook and leave your notebook connected to AC power until the
battery charge indicator turns blue.
Warning
Important
Do not attempt to disassemble the AC adapter. The
AC adapter has no user-replaceable or user-serviceable
parts inside. The AC adapter has dangerous voltages that
can cause serious injury or death. Contact Gateway about
returning defective AC adapters.
If the battery charge indicator does not turn blue after
three hours, contact Gateway Customer Care at
support.gateway.com.
Protecting from power source problems
During a power surge, the voltage level of electricity coming into your
notebook can increase to far above normal levels and cause data loss or
system damage. Protect your notebook and peripheral devices by
connecting them to a surge protector, which absorbs voltage surges and
prevents them from reaching your notebook.
Warning
24
High voltages can enter your notebook through both the
power cord and the modem connection. To protect your
notebook and avoid electrical shock, use a surge protector.
If you have a telephone modem, use a surge protector that
has a modem jack. If you have a cable modem, use a surge
protector that has an antenna/cable TV jack. During an
electrical storm, unplug both the surge protector and the
modem.
www.gateway.com
Connecting the dial-up modem
Connecting the dial-up modem
Your notebook has a built-in 56K modem that you can use to connect
to a standard telephone line.
Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
To connect the modem:
1
Insert one end of the modem cable into the modem jack
right side of your notebook.
2
Insert the other end of the modem cable into a telephone wall jack.
The modem will not work with digital or PBX telephone lines.
3
Start your notebook, then start your communications program.
www.gateway.com
on the
25
Chapter 3: Getting Started
Connecting to a cable or DSL
modem or to an Ethernet network
Your notebook has a network jack that you can use to connect to a cable
or DSL modem or to an Ethernet network.
To connect to a cable or DSL modem or to an Ethernet network:
26
1
Insert one end of the network cable into the network jack
the right side of your notebook.
2
Insert the other end of the network cable into a cable modem, DSL
modem, or an Ethernet network jack.
3
Start your notebook.
www.gateway.com
on
Starting your notebook
Starting your notebook
To start your notebook:
1
Slide the latch on the front of your notebook, then lift the LCD
panel.
2
Press the power button located above the keyboard.
The power button is preset to On/Off mode. However, you can also
set it to function in Standby/Resume mode.
Tips & Tricks
3
For more information about changing the power button
mode, see “Changing Power-Saving Settings” in Using
Your Computer which has been included on your hard
drive. To access this guide, click Start, All Programs, then
click Gateway Documentation.
If you are starting your notebook for the first time, follow the
on-screen instructions to set up your notebook.
www.gateway.com
27
Chapter 3: Getting Started
Warning
Do not work for long periods with the notebook resting on
your lap. If the air vents are blocked, the notebook may
become hot enough to harm your skin.
Caution
Provide adequate space around your notebook so air vents
are not obstructed. Do not use the notebook on a bed,
sofa, rug, or other similar surface.
Waking up your notebook
When you have not used your notebook for several minutes or if you
close the LCD panel without turning off your notebook, it may enter a
power-saving mode called Standby. While in Standby, the power indicator
flashes.
If your notebook is in Standby mode, press the power button to “wake”
it up.
Tips & Tricks
For more information about changing the power button
mode, see “Changing Power-Saving Settings” in Using
Your Computer which has been included on your hard
drive. To access this guide, click Start, All Programs, then
click Gateway Documentation.
Turning off your notebook
To turn off your notebook:
1
Click Start, then click Turn Off Computer. The Turn Off Computer dialog
box opens.
2
Click Turn Off. Windows shuts down and turns off your notebook.
Important
28
If for some reason you cannot use the Turn Off Computer
option in Windows to turn off your notebook, press and
hold the power button for about five seconds, then
release it.
www.gateway.com
Restarting (rebooting) your notebook
Restarting (rebooting) your
notebook
If your notebook does not respond to keyboard or touchpad input, you
may have to close programs that are not responding. If closing
unresponsive programs does not restore your notebook to normal
operation, you may have to restart (reboot) your notebook.
To close unresponsive programs and restart your notebook:
1
2
3
4
5
6
Press CTRL+ALT+DEL. The Windows Security dialog box opens.
Click Task Manager. The Windows Task Manager dialog box opens.
Click the program that is not responding.
Click End Task.
Click X in the top-right corner of the Windows Task Manager dialog
box.
If your notebook does not respond, turn it off, wait ten seconds, then
turn it on again.
Important
If your notebook does not turn off immediately, complete
the following steps until the notebook turns off:
1 Press and hold the power button for about five seconds,
then release it.
2 Unplug the power cord and remove the battery for more
than 10 seconds.
As a part of the regular startup process, a program to check the disk
status runs automatically. When the checks are finished, Windows
starts.
www.gateway.com
29
Chapter 3: Getting Started
Status indicators
Status indicators inform you when a drive is being used or when a button
has been pressed that affects how the keyboard is used.
Wireless network
Num lock
Caps lock
Indicator
Icon
Wireless network (optional)
Description
■
■
Caps lock
■
A
Num lock
Module
■
■
1
■
■
■
■
Hard drive
■
■
30
Hard drive
Module
LED on - Wireless radio is turned on.
LED off - Wireless radio is turned off.
LED on - Caps lock is turned on.
LED off - Caps lock is turned off.
LED on - Numeric keypad is turned on.
LED off - Numeric keypad is turned off.
Indicator blue- The module is in use.
Indicator solid purple - The module is ready
to swap.
Indicator flashing purple - The module is not
installed in the notebook.
LED blinking - The hard drive is in use.
LED off - The hard drive is not in use.
www.gateway.com
Using the keyboard
Using the keyboard
Your notebook features a full-size keyboard that functions the same as a
desktop computer keyboard. Many of the keys have been assigned
alternate functions, including shortcut keys for Windows, function keys
for specific system operations, and the Num Lock keys for the numeric
keypad.
You can attach an external keyboard to the notebook or port replicator
using a USB port. You do not need to shut down the notebook to connect
a USB keyboard.
Function keys/System keys
Numeric
keypad
Navigation
keys
FN key
Arrow
keys
Windows key
Application key
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31
Chapter 3: Getting Started
Key types
The keyboard has several different types of keys. Some keys perform
specific actions when pressed alone and other actions when pressed in
combination with another key.
Key type
Function keys
Icon
Description
Press these keys labeled F1 to F12 to perform actions
in programs. For example, pressing F1 may open help.
Each program uses different function keys for different
purposes. See the program documentation to find out
more about the function key actions.
System keys
Press these colored keys in combination with the FN key
to perform specific actions. For more information, see
“System key combinations” on page 33.
Navigation keys
Press these keys to move the cursor to the beginning
of a line, to the end of a line, up the page, down the page,
to the beginning of a document, or to the end of a
document.
Arrow keys
Press these keys to move the cursor up, down, right, or
left.
Application key
Press this key for quick access to shortcut menus and
help assistants in Windows.
Windows key
Press this key to open the Windows Start menu. This
key can also be used in combination with other keys to
open utilities like F (Search utility), R (Run utility), and
E (Explorer utility).
FN key
Press the FN key in combination with a colored system
key to perform a specific action.
Numeric keypad
Use these keys to type numbers when the numeric
keypad is turned on. Press FN+NUM LOCK to turn on
the numeric keypad.
32
www.gateway.com
Using the keyboard
System key combinations
When you press the FN key and a system key at the same time, your
notebook performs the action identified by the text or icon on the key.
Press and hold FN, then
press this system key...
To...
Turn the optional wireless network on or off. For more
information, see the printed network guide that came
with your notebook.
Warning: Radio frequency wireless communication can
interfere with equipment on commercial aircraft. Current
aviation regulations require wireless devices to be turned
off while traveling in an airplane. 802.11G (also known
as wireless Ethernet or Wifi) communication devices are
examples of devices that provide wireless
communication.
Important: Your notebook came to you with the optional
wireless network turned off.
Enter Standby mode. Press the power button to leave
Standby mode. For more information, see “Changing
Power-Saving Settings” in Using Your Computer which
has been included on your hard drive. To access this
guide, click Start, All Programs, then click Gateway
Documentation.
Toggle the notebook display in the following order:
The LCD
An external monitor or projector (a monitor or projector
must be plugged into the monitor port on your
notebook)
■
Both displays at the same time
For more information, see “Viewing the display on a
projector or monitor” on page 55.
■
■
Play or Pause the CD or DVD.
Stop playing the CD or DVD.
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33
Chapter 3: Getting Started
Press and hold FN, then
press this system key...
To...
Skip back one CD song or DVD track.
Skip ahead one CD song or DVD track.
Turn on Num Lock so you can use the numeric keypad.
Press this key combination again to turn off Num Lock.
The Num Lock status indicator appears when this
function is turned on.
Increase the brightness of the display.
Decrease the brightness of the display.
Mute the sound. Press the key combination again to
restore the sound. For more information, see “Adjusting
the volume” on page 42.
Increase volume. For more information, see “Adjusting
the volume” on page 42.
Decrease volume. For more information, see “Adjusting
the volume” on page 42.
34
www.gateway.com
Using the EZ Pad touchpad
Using the EZ Pad touchpad
The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone.
Touchpad
Scroll
zone
Left button
Right button
When you move your finger on the touchpad, the pointer (arrow) on the
screen moves in the same direction.
You can use the EZ-Pad left and right buttons below the touchpad to select
objects.
www.gateway.com
35
Chapter 3: Getting Started
Tips & Tricks
For instructions on how to adjust the double-click speed,
pointer speed, right-hand or left-hand configuration, and
other touchpad settings, see “Changing the mouse or
touchpad settings” in Using Your Computer which has
been included on your hard drive. To access this guide,
click Start, All Programs, then click Gateway
Documentation.
Using the touchpad
To...
Do this...
Move the pointer on
the screen.
Move your finger
around on the
touchpad. If you run
out of space and
need to move the
pointer farther, lift
your finger, move it to
the middle of the
touchpad, then
continue moving your
finger.
Select an object on
the screen.
Position the pointer
over the object.
Quickly press and
release the left
button once. This
action is called
clicking.
Start a program or
open a file or folder.
Position the pointer
over the object.
Press the left button
twice in rapid
succession. This
action is called
double-clicking.
36
www.gateway.com
Using the EZ Pad touchpad
To...
Do this...
Access a shortcut
menu or find more
information about
an object on the
screen.
Position the pointer
over the object.
Quickly press and
release the right
button once. This
action is called
right-clicking.
Move an object on
the screen.
Position the pointer
over the object.
Press the left button
and hold it down,
then use the
touchpad to move
(drag) the object to
the appropriate part
of the screen.
Release the button to
drop the object
where you want it.
Tips & Tricks
You received your notebook with the EZ Pad touchpad set
to only accept clicking by using the touchpad buttons. You
can change this feature to allow tapping on the touchpad
to simulate clicking the left button. For more information,
see “Changing the mouse or touchpad settings” in Using
Your Computer which has been included on your hard
drive. To access this guide, click Start, All Programs, then
click Gateway Documentation.
www.gateway.com
37
Chapter 3: Getting Started
Using the optional EZ Point
pointing device
The EZ Point™ consists of a pointing device and two buttons.
Important
Your notebook was sent from Gateway with the pointing
device turned on. For instructions on how to turn the
pointing device on or off, see “Turning the touchpad or
pointing device on or off” on page 40.
Pointing
device
Left button
Right button
Button
Function
Pointing device
■
■
■
■
Left
■
■
■
38
Move the pointer (arrow) on the screen or scroll a
document on the screen (see Scroll).
Tap to select an item.
Double tap to open an item or start a program.
Tap and hold, then move the device to move an item.
Click to select an item.
Double click to open an item or start a program.
Click and hold, then move the device to move an item.
www.gateway.com
Using the optional EZ Point pointing device
Button
Function
Right
Access a shortcut menu or find more information about an
object on the screen.
Tips & Tricks
For instructions on how to adjust the double-click speed,
pointer speed, right-hand or left-hand configuration, and
other pointing device settings, see “Changing the mouse
or touchpad settings” in Using Your Computer which has
been included on your hard drive. To access this guide,
click Start, All Programs, then click Gateway
Documentation.
Replacing the EZ Point pointing device cap
The cap on the pointing device is removable. If the cap becomes worn
or damaged, remove the cap from the stick and replace it with one of
the spares included with your notebook. If you need to purchase
additional caps, visit the Accessory Store at accessories.gateway.com.
www.gateway.com
39
Chapter 3: Getting Started
Turning the touchpad or pointing device on
or off
You can turn on or turn off the touchpad and optional pointing device,
depending on which device you prefer to use.
To turn the touchpad or optional pointing device on or off:
40
1
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Printers and Other
Hardware.
2
Click/Double-click the Mouse icon. The Mouse Properties dialog box
opens.
www.gateway.com
Using the optional EZ Point pointing device
3
Click the Device Settings tab.
4
Select the device you want to turn on or turn off, then click Enable
or Disable.
www.gateway.com
41
Chapter 3: Getting Started
Adjusting the volume
You can use the volume control to adjust the overall volume of your
notebook.
To adjust the overall volume level using hardware controls:
■
If you are using external speakers, turn the knob on the front of the
speakers.
-ORUse the mute and volume control buttons on the keyboard. For more
information, see “System key combinations” on page 33.
Tips & Tricks
42
For instructions on how to adjust the volume in Windows,
see “Adjusting the Volume” in Using Your Computer which
has been included on your hard drive. To access this guide,
click Start, All Programs, then click Gateway
Documentation.
www.gateway.com
Turning your wireless radio on or off
Turning your wireless radio on or
off
Warning
Radio frequency wireless communication can interfere
with equipment on commercial aircraft. Current aviation
regulations require wireless devices to be turned off while
traveling in an airplane. IEEE 802.11a, IEEE 802.11b, and
IEEE 802.11g communication devices are examples of
devices that provide wireless communication.
Warning
In environments where the risk of interference to other
devices or services is harmful or perceived as harmful, the
option to use a wireless device may be restricted or
eliminated. Airports, hospitals, and oxygen or flammable
gas laden atmospheres are limited examples where use
of wireless devices may be restricted or eliminated. When
in environments where you are uncertain of the sanction
to use wireless devices, ask the applicable authority for
authorization prior to use or turning on the wireless device.
Your Gateway notebook may have wireless networking built-in. Your
notebook was shipped to you with the wireless radio turned off.
To turn the wireless radio on or off:
■
Press FN + F2.
www.gateway.com
43
Chapter 3: Getting Started
44
www.gateway.com
Chapter 4
Using Drives and Ports
• Changing modules
• Using CD and DVD drives
• Using the media card reader
• Using a PC Card
• Viewing the display on a monitor or
projector
• Viewing the display on a television
45
Chapter 4: Using Drives and Ports
Changing modules
Your notebook’s modular bay supports different bay modules, such as a
CD drive, combination DVD/CD-RW drive, recordable DVD drive, a
second hard drive, a diskette drive, or a secondary battery.
Modular bay
Modular bay
latch
Security screw (optional)
To change bay modules:
1
If you are removing a disc or diskette drive, make sure that the
module is empty.
2
Click the remove hardware
icon in the taskbar, the drive you
are removing, then click Stop.
-ORTurn off your notebook (do not place it in Standby or Hibernate
mode).
Important
46
If the remove hardware icon does not appear on the
taskbar, click the show hidden icons
button.
www.gateway.com
Changing modules
3
4
Close the LCD panel.
5
6
7
Turn your notebook over so the bottom is facing up.
8
9
Slide the bay module out.
10
11
12
13
Disconnect your notebook from the optional port replicator (see
“Disconnecting from the port replicator” on page 86).
Remove the security screw if your notebook has one.
Slide the bay module release latch. The module moves out slightly.
Firmly push the new bay module straight into the bay until the
latches click into place.
Reinstall the security screw if your notebook has one.
Turn your notebook over.
Reconnect the optional port replicator.
Open the LCD panel.
www.gateway.com
47
Chapter 4: Using Drives and Ports
14
If your notebook is on, click OK to continue working on your
notebook.
- OR If your notebook is off, turn it on.
Using the CD or DVD drive
You can use your notebook to enjoy a wide variety of multimedia features.
Identifying drive types
Your Gateway notebook may contain one of the following drive types.
Look on the front of the drive for one or more of the following logos:
If your drive has this logo...
48
This is your drive type...
Use your drive for...
CD drive
Installing programs,
playing audio CDs, and
accessing data. You
cannot use this drive to
create CDs or DVDs or
play DVDs.
Combination
DVD/CD-RW drive
Installing programs,
playing audio CDs,
playing DVDs, accessing
data, and recording music
and data to recordable
CDs. You cannot use this
drive to create DVDs.
Recordable DVD Drive
Installing programs,
playing audio CDs,
playing DVDs, accessing
data, recording music and
data to recordable CDs,
and recording video and
data to recordable DVDs.
www.gateway.com
Using the CD or DVD drive
Inserting a CD or DVD
Eject button
Manual eject hole
Important
Some music CDs have copy protection software. You may
not be able to play these CDs on your notebook.
To insert a CD or DVD:
1
Press the eject button on the CD or DVD drive. After the tray opens
slightly, pull the disc tray completely open.
2
Place the disc in the tray with the label facing up, then press down
carefully on the disc until it snaps into place.
Important
3
When you place a single-sided disc in the tray, make sure
that the label side is facing up. If the disc has two playable
sides, place the disc so the name of the side you want to
play is facing up.
Push the tray in until it is closed.
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49
Chapter 4: Using Drives and Ports
Playing a CD
Use a music program or Windows Media Player on your computer to:
■
Play music CDs
■
Create MP3 music files from your music CDs
■
Edit music track information
■
Use your music files to build a music library
Tips & Tricks
For more information about playing CDs, see “Playing
CDs” in Using Your Computer which has been included on
your hard drive. To access this guide, click Start,
All Programs, then click Gateway Documentation.
Playing a DVD
A Digital Versatile Disc (DVD) is similar to a standard CD but has greater
data capacity. Because of this increased capacity, full-length movies,
several albums of music, or several gigabytes of data can fit on a single
disc. You can play DVDs with a DVD program or Windows Media Player.
Tips & Tricks
For more information about playing DVDs, see “Playing
DVDs” in Using Your Computer which has been included
on your hard drive. To access this guide, click Start,
All Programs, then click Gateway Documentation.
Creating CDs and DVDs
You can use a CD and DVD burning program, Windows XP,
Windows Media Player, or Windows Movie Maker to copy or create data
CDs and DVDs, create music CDs, create video DVDs, and more.
Tips & Tricks
50
For more information about creating CDs and DVDs, see
“Creating CDs and DVDs” in Using Your Computer which
has been included on your hard drive. To access this guide,
click Start, All Programs, then click Gateway
Documentation.
www.gateway.com
Using the memory card reader
Using the memory card reader
You can use memory cards to transfer pictures from a digital camera to
your notebook. You can also use the memory card reader to transfer data
between your notebook and a device that uses memory cards, such as a
PDA, MP3 player, or cellular telephone.
Memory card types
The memory card reader supports Memory Stick®, Memory Stick Pro®,
MultiMediaCard™, and Secure Digital™.
Inserting a memory card
To use a memory card:
1
Remove the protector from the memory card slot. For the location
of the memory card slot, see “Right side” on page 12.
2
Insert the memory card into the memory card slot with the label
facing up and the arrow on the label pointing towards the notebook.
3
To access a file on the memory card, click Start, then click My
Computer. Double-click the drive letter (for example, the E: drive),
then double-click the file name.
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51
Chapter 4: Using Drives and Ports
To remove a memory card:
1
Push the memory card into the notebook. The memory card pops
out slightly.
2
Pull the memory card out of the notebook.
Important
3
Do not use the remove hardware
icon in the taskbar
to remove the memory card. If you use the remove
hardware icon, your notebook may not recognize your
memory card reader until you restart your notebook.
Insert the protector into the memory card slot.
Adding and removing a PC Card
Your notebook has a PC Card slot (also known as a PCMCIA card slot).
This slot accepts one Type II card. You do not need to restart your
notebook when changing most cards because your notebook supports
hot-swapping. Hot-swapping means that you can insert a PC Card while
your notebook is running. If your PC Card does not work after
hot-swapping, see the PC Card manufacturer’s documentation for further
information.
52
www.gateway.com
Adding and removing a PC Card
To insert a PC Card:
■
Push the card firmly into the PC Card slot label-side up until the
outer edge of the card is flush with the side of your notebook.
To remove a PC Card:
1
Click the remove hardware
name, then click Stop.
icon in the taskbar, the PC Card
-ORTurn off your notebook.
Important
2
If the remove hardware icon does not appear on the
taskbar, click the show hidden icons
button.
Release the eject button by pressing the PC Card eject button once.
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53
Chapter 4: Using Drives and Ports
3
54
Eject the PC Card by pressing the eject button again.
www.gateway.com
Viewing the display on a projector or monitor
Viewing the display on a
projector or monitor
You can use your notebook for giving presentations by connecting an
external monitor or projector to your monitor (VGA) port. Your notebook
supports simultaneous LCD and CRT display. Simultaneous display lets
you control the presentation from your notebook and at the same time
face your audience.
To use a projector or external monitor:
1
2
Turn off your notebook.
3
4
Turn on your notebook.
5
After the driver is installed, right-click any empty space on the
desktop, then click Properties. The Display Properties dialog box
opens.
Plug the projector or monitor cable into the VGA port on your
notebook. For the location of the VGA port, see “Back” on page 13.
Plug the projector’s or monitor’s power cord into an AC power source
and turn it on. Windows recognizes the new hardware and searches
for its driver. You may need to install the driver from the disc
supplied by the manufacturer or download the driver from the
manufacturer’s Web site.
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55
Chapter 4: Using Drives and Ports
6
Click the Settings tab.
7
8
9
Right-click the second monitor icon (labeled 2), then click Attached.
10
56
Click Apply.
Adjust properties such as Screen Resolution or Color Quality if
necessary.
Click OK.
Important
Press FN+F4 to switch between viewing the display on the
LCD panel and viewing the display on the projector or
monitor.
Important
If an external monitor or projector is connected and you
close the LCD panel, your notebook may turn off the LCD
panel, but will not enter Standby mode.
www.gateway.com
Viewing the display on a television
Viewing the display on a
television
The S-Video out jack on your notebook or port replicator lets you view
your notebook display on a television screen using a standard S-Video
cable.
Important
To turn on external video by default, connect the television
(or other external video device) before starting your
notebook.
Important
Audio is not transmitted through the S-Video out jack. Use
the built-in speakers or a set of headphones or external
powered speakers, or connect your notebook to a stereo
system using the headphone jack to hear sound while
playing a DVD. DVD playback to a VCR will be scrambled
by copyright protection software.
To view your notebook display on a television:
1
With your notebook off, connect one end of a standard S-Video cable
to the S-Video out jack on your notebook or optional port replicator.
For the location of the S-Video out jack on your notebook see “Left
side” on page 11. For the location of the S-Video out jack on your
port replicator, see “Back” on page 98.
2
Connect the other end of the cable to the Video in jack on your
television or VCR.
3
4
5
Turn on the television or VCR.
6
Start your notebook.
Click Start, then click Control Panel. The Control Panel window opens.
If your Control Panel is in Category View, click Appearance and
Themes.
Click/Double-click the Display icon. The Display Properties dialog box
opens.
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57
Chapter 4: Using Drives and Ports
58
7
Click the Settings tab.
8
Click Advanced. The Multiple Monitors and ATI Mobility Radeon X600
Properties dialog box opens.
www.gateway.com
Viewing the display on a television
9
Click the Displays tab.
Enable TV
TV
10
Click the Enable TV button if it is not already enabled, then click
Apply.
Important
If the Enable TV and TV buttons are grayed out, your
notebook has not detected the television. Make sure that
the television is turned on and connected correctly.
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59
Chapter 4: Using Drives and Ports
11
Click TV to make any adjustments to the TV settings.
Important
12
13
60
If you are traveling internationally, you may need to change
the video standard. For example, many televisions in Asia
use PAL instead of NTSC.
Click Apply.
Click OK to close the Multiple Monitors and ATI Mobility Radeon X600
Properties dialog box.
www.gateway.com
Chapter 5
Managing Power
• Checking and recharging the battery
• Recalibrating the battery
• Changing batteries
• Extending the life of the battery
61
Chapter 5: Managing Power
Monitoring the battery charge
Your new Gateway notebook is designed to provide an exceptional
balance of performance and portability. Your notebook uses the latest
chipset and mobile processor technologies to manage the processor speed
and power consumption for a greater battery life experience. This design
provides you with maximum performance when plugged into AC power
balanced with optimized battery life when on battery power.
Closely monitor the battery charge. When the battery charge gets low,
change the battery or connect to AC power immediately to prevent losing
any unsaved work. To monitor the battery charge:
■
Double-click the power cord icon
or battery icon
taskbar. The Power Meter dialog box opens.
Important
in the
If the power cord or battery icon does not appear on the
taskbar, click the show hidden icons
button. If the icon
still does not appear, make sure that Always show icon
on the taskbar is checked on the Power Options
Properties Advance tab.
For more information, see “Changing notebook power
settings” in Using Your Computer which has been included
on your hard drive. To access this guide, click Start,
All Programs, then click Gateway Documentation.
■
■
Look at the battery charge indicator (see “Front” on page 10:
■
LED blue - main and optional secondary battery are fully charged.
■
LED purple - main or optional secondary battery is charging.
■
LED blinking red - main and optional secondary battery charge
are very low.
■
LED solid red - battery is malfunctioning.
Wait for a Low Battery warning message to appear.
If your battery charge indicator displays what looks like an inaccurate
charge, you may need to recalibrate the battery. For more information,
see “Recalibrating the batteries” on page 63.
62
www.gateway.com
Recharging the battery
Recharging the battery
The main and optional secondary batteries recharge while they are
installed and your notebook is connected to AC power. While the
batteries are recharging, the battery charge indicator turns purple and the
power cord icon in the taskbar has a lightning bolt
.
Important
If the power cord or battery icon does not appear on the
taskbar, click the show hidden icons
button. If the icon
still does not appear, make sure that Always show icon
on the taskbar is checked on the Power Options
Properties Advance tab.
For more information, see “Changing notebook power
settings” in Using Your Computer which has been included
on your hard drive. To access this guide, click Start,
All Programs, then click Gateway Documentation.
Recalibrating the batteries
If your notebook unexpectedly goes into Standby mode while you are
using it but the battery charge is not low, you may need to recalibrate
your main and optional secondary battery. You should also recalibrate
the batteries periodically to maintain the accuracy of the battery gauge.
To recalibrate the batteries:
1
2
Close all open files and programs.
3
Disconnect the AC power and restart your notebook.
Connect your notebook to AC power and allow the battery to
completely charge.
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63
Chapter 5: Managing Power
4
Completely discharge the batteries by doing the following:
a
From the desktop, right-click the power icon, then select Adjust
Power Properties.
b
c
Click the Power Schemes tab.
d
e
Click the Alarms tab.
Click the arrow button to open the Power Schemes list, then click
Always On.
Click to deselect the Low battery alarm and Critical battery alarm
check boxes. Let the batteries drain until your notebook
automatically turns off.
Important
64
Do not use your notebook during the recalibration process.
Do not connect the AC adapter to your notebook during
this process, or you will interrupt the recalibration process
and will have to start again.
5
After the batteries are completely drained, reconnect your notebook
to AC power.
6
Charge the batteries completely until the battery status indicator
turns blue.
7
When you are ready to use your notebook again, do the following:
a
From the desktop, right-click the power icon, then select Adjust
Power Properties.
b
c
Click the Power Schemes tab.
d
e
Click the Alarms tab.
f
Click OK.
Click the arrow button to open the Power Schemes list, then click
Portable/Laptop.
Click to select the Low battery alarm and Critical battery alarm check
boxes.
www.gateway.com
Changing batteries
Changing batteries
If your notebook is connected to AC power or if it has a charged
secondary battery installed, you can change the main battery while the
notebook is turned on. If your notebook has only one battery and it is
not plugged into an AC outlet, you must turn the notebook off while
changing the battery.
Warning
Danger of explosion if battery is incorrectly replaced.
Replace only with a battery specifically manufactured for
your Gateway notebook. Discard used batteries according
to the manufacturer’s instructions.
The battery used in this device may present a fire or
chemical burn hazard if mishandled. Do not disassemble,
heat above 212°F (100°C), or incinerate. Dispose of used
battery promptly. Keep away from children.
Replacing the main battery
To replace the main battery:
1
If your notebook is on and is connected to AC power or has a charged
secondary battery installed, go to Step 2.
-ORIf your notebook is on, is not plugged into an AC outlet, and does
not have a charged secondary battery installed, save your work and
turn off the notebook.
2
3
Close the LCD panel.
4
Turn your notebook over so the bottom is facing up.
Disconnect your notebook from the optional port replicator (see
“Disconnecting from the port replicator” on page 86).
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65
Chapter 5: Managing Power
5
Slide the battery lock to the unlocked position.
6
Slide the battery release latch, then slide the battery out of the
notebook.
7
8
9
10
11
66
Slide a recharged battery into the notebook until it snaps into place.
Slide the battery lock to the locked position.
Turn your notebook over.
Reattach the optional port replicator.
Open the LCD panel and press the power button.
www.gateway.com
Extending battery life
Installing a secondary battery
Your notebook’s modular bay accepts a secondary battery. The
secondary battery charges when the notebook is connected to
AC power.
Warning
Danger of explosion if battery is incorrectly replaced.
Replace only with a battery specifically manufactured for
your Gateway notebook. Discard used batteries according
to the manufacturer’s instructions.
The battery used in this device may present a fire or
chemical burn hazard if mishandled. Do not disassemble,
heat above 212°F (100°C), or incinerate. Dispose of used
battery promptly. Keep away from children.
To install a secondary battery:
■
Swap the secondary battery for a bay module by following the
instructions in “Changing modules” on page 46.
Extending battery life
Conserving battery power
To conserve power while using the battery to power your notebook:
■
Dim the display as low as is comfortable.
■
Remove PC Cards when you do not need them. Many PC Cards use
a small amount of power while inserted, even if they are not being
used.
www.gateway.com
67
Chapter 5: Managing Power
■
Modify the power management settings for maximum power
savings.
Tips & Tricks
For more information about using power management
settings, see “Changing Power-Saving Settings” in Using
Your Computer which has been included on your hard
drive. To access this guide, click Start, All Programs, then
click Gateway Documentation.
■
Close the LCD panel to turn off the display while you are not using
your notebook. The display stays off until you open the panel again.
■
Use Hibernate mode for maximum power savings while your
notebook is not in use.
Tips & Tricks
For more information about using Hibernate mode, see
“Changing notebook power settings” in Using Your
Computer which has been included on your hard drive. To
access this guide, click Start, All Programs, then click
Gateway Documentation.
■
Use the DVD drive only when necessary. These drives use a large
amount of power.
■
Recharge the battery often, take an extra battery, and fully recharge
the batteries before traveling. For more information, see “Recharging
the battery” on page 63 and “Changing batteries” on page 65.
Using alternate power sources
To extend battery life, use alternate power sources whenever possible.
68
■
If traveling internationally, take electrical adapters. Save the battery
for times when you cannot use a power adapter. If you plan on taking
your AC power adapter, also take a single-plug surge protector.
■
If you will have access to an EmPower™ in-flight power receptacle
or an automobile cigarette lighter, use a power inverter. Save the
battery for times when you cannot use a power adapter.
■
To find AC power outlets in airports, look for them next to support
pillars, in large areas such as boarding gates, and under banks of
telephones.
www.gateway.com
Extending battery life
Changing power modes
You can use the following power modes to lengthen the life of your
notebook’s battery:
■
Standby - while your notebook is in Standby, it switches to a low
power state where devices, such as the display and drives, turn off.
■
Hibernate - (also called save to disk) writes all current memory (RAM)
information to the hard drive, then turns your notebook completely
off. The next time you turn on your notebook, it reads the memory
information from the hard drive and opens the programs and
documents that were open when you activated Hibernate mode.
Using power saving modes
Always save your work before using Standby mode. In Standby mode,
your notebook reduces or turns off the power to most devices except
memory. However, the information in memory is not saved to the hard
drive. If power is interrupted, the information is lost.
When in Hibernate mode, your notebook saves all memory information
to the hard drive, then turns the power completely off.
If your notebook is...
...and you want to...
...then
On
Enter Standby mode
Press FN+F3.
On
Enter Hibernate
mode (must be
activated)
Click Start, then click
Turn Off Computer. Press and hold
SHIFT, then click Hibernate.
In Standby or
Hibernate mode
Exit Standby or
Hibernate mode
Press the power button.
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69
Chapter 5: Managing Power
70
www.gateway.com
Chapter 6
Upgrading Your Notebook
• Adding and replacing memory
• Replacing the hard drive
71
Chapter 6: Upgrading Your Notebook
Preventing static electricity
discharge
Important
Before installing memory or replacing the hard drive, you
should read and understand the information in this section.
The components inside your notebook are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
Warning
To avoid exposure to dangerous electrical voltages and
moving parts, turn off your notebook and unplug the power
cord, modem cable, and network cable before opening the
case.
Warning
To prevent risk of electric shock, do not insert any object
into the vent holes of the notebook.
Before installing memory or replacing the hard drive, follow these
guidelines:
72
■
Avoid static-causing surfaces such as carpeted floors, plastic, and
packing foam.
■
Remove components from their antistatic bags only when you are
ready to use them. Do not lay components on the outside of
antistatic bags because only the inside of the bags provide
electrostatic protection.
■
Always hold components by their edges. Avoid touching the edge
connectors. Never slide components over any surface.
■
Wear a grounding wrist strap (available at most electronics stores)
and attach it to a bare metal part of your workbench or other
grounded connection.
■
Touch a bare metal surface on your workbench or other grounded
object.
www.gateway.com
Adding or replacing memory
Adding or replacing memory
Your notebook uses memory modules called SO-DIMMs (Small Outline
Dual Inline Memory Modules). The modules are available in various
capacities and any module can be placed in the slot. Use only memory
modules designed for your Gateway notebook for upgrading your
memory.
Memory
bay
To add or replace memory modules:
1
Follow the guidelines under “Preventing static electricity discharge”
on page 72.
2
3
4
5
Turn off your notebook.
6
Turn your notebook over so the bottom is facing up.
Disconnect the AC adapter, modem cable, and network cable.
Disconnect all peripheral devices and remove any PC cards.
Disconnect your notebook from the optional port replicator (see
“Disconnecting from the port replicator” on page 86).
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73
Chapter 6: Upgrading Your Notebook
74
7
Remove the main and secondary batteries. For more information, see
“Changing batteries” on page 65.
8
9
Loosen the five memory bay cover screws.
Remove the memory bay cover.
www.gateway.com
Adding or replacing memory
10
If you are removing a module, gently press outward on the clip at
each end of the memory module until the module tilts upward.
11
Pull the memory module out of the slot.
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75
Chapter 6: Upgrading Your Notebook
12
Hold the new or replacement module at a 30-degree angle and press
it into the empty memory slot. This module is keyed so it can only
be inserted in one direction. If the module does not fit, make sure
that the notch in the module lines up with the tab in the memory
bay.
Important
13
14
15
16
17
76
Use only memory modules designed for your
Gateway notebook.
Gently push the module down until it clicks in place.
Replace the memory bay cover, then tighten the cover screws.
Insert the batteries, then turn your notebook over.
Reconnect the optional port replicator.
Connect the power adapter, modem cable, and network cable, then
turn on your notebook.
www.gateway.com
Replacing the hard drive kit
Replacing the hard drive kit
If you would like more hard drive capacity, you can replace your original
drive with a higher-capacity drive.
Hard
drive
To replace the hard drive kit:
1
Back up any data you want to transfer to the new hard drive. For
more information, see “Backing up files” in Using Your Computer
which has been included on your hard drive. To access this guide,
click Start, All Programs, then click Gateway Documentation.
2
Follow the guidelines under “Preventing static electricity discharge”
on page 72.
3
4
5
6
Turn off your notebook.
7
Turn your notebook over so the bottom is facing up.
Disconnect the AC adapter, modem cable, and network cable.
Disconnect all peripheral devices and remove any PC cards.
Disconnect your notebook from the optional port replicator (see
“Disconnecting from the port replicator” on page 86).
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77
Chapter 6: Upgrading Your Notebook
8
Remove the main and secondary batteries. For more information, see
“Changing batteries” on page 65.
9
Remove the hard drive bay cover screws, slide the hard drive bay
cover, then remove it. The hard drive is attached to the back of the
cover.
10
If your new hard drive already includes the hard drive cover, go to
Step 15.
-ORIf you need to move the hard drive cover from your old hard drive
to your new hard drive, go to Step 11.
78
www.gateway.com
Replacing the hard drive kit
11
Remove the screws that secure the hard drive to the hard drive cover.
Screws
Screws
12
Remove the cover from the old drive.
13
14
15
Insert the new drive onto the cover so the screw holes line up.
16
17
Insert the batteries, then turn your notebook over.
Replace the screws that secure the cover to the drive.
Slide the new hard drive kit into your notebook, then replace the
cover screws.
Reconnect the optional port replicator.
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79
Chapter 6: Upgrading Your Notebook
80
18
Connect the power adapter, modem cable, and network cable, then
turn on your notebook.
19
For instructions on installing Windows, your drivers, and your
applications, see the instructions in the restore booklet that came
with your notebook.
www.gateway.com
Chapter 7
Using the Optional Port
Replicator
■
Identifying features
■
Connecting and disconnecting the port
replicator
■
Securing the port replicator with a locking
cable
81
Chapter 7: Using the Optional Port Replicator
Front
Docking release latch
Power button
Kensington lock ring
Docking port
Component
Icon
Description
Power button
Press to turn the power on or off.
Docking release latch
Press the release latch to release the notebook.
Kensington™
lock ring
Secure your port replicator and notebook to an
object by running a Kensington cable through this
ring and locking it to the slot on the notebook.
Docking port
Connect the notebook to this port.
Warning: Power is passed through this port. This
docking connection is certified to UL 1950 for use
only with notebooks designed for your Gateway port
replicator.
82
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Back
Back
Headphone jack
S-Video out jack
IEEE 1394 port
USB ports
Modem jack
Parallel
Monitor port port
Ethernet jack
Component
Icon
Serial
Microphone Power
port USB ports jack connector
Description
S-Video out jack
Plug a standard S-Video device into this jack. For more
information, see “Viewing the display on a television” on
page 57.
IEEE 1394 port
Plug an IEEE 1394 (also known as Firewire® or i.Link®)
device (such as a digital camcorder) into this 4-pin
IEEE 1394 port.
Headphone jack
Plug amplified speakers or headphones into this jack.
The built-in speakers are turned off when speakers or
headphones are plugged into this jack.
Modem jack
Plug a modem cable into this jack. For more information,
see “Connecting the dial-up modem” on page 25.
Ethernet jack
Plug a 10/100 Ethernet network cable into this jack. The
other end of the cable can be plugged into a cable
modem, DSL modem, or an Ethernet network jack. For
more information, see “Connecting to a cable or DSL
modem or to an Ethernet network” on page 26.
USB ports
Plug USB devices (such as a diskette drive, flash drive,
printer, scanner, camera, keyboard, or mouse) into these
ports.
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83
Chapter 7: Using the Optional Port Replicator
Component
Icon
Description
Monitor port
Plug an analog VGA monitor or projector into this port.
Parallel port
Plug a parallel device (such as a printer) into this port.
Serial port
Plug a serial device (such as a digital camera) into this
port.
Microphone jack
Plug a microphone into this jack. The built-in microphone
is turned off when a microphone is plugged into this jack.
For the location of your built-in microphone, see
“Keyboard area” on page 15.
Power connector
Plug the AC adapter cable into this connector.
Connecting to the port replicator
You can attach your notebook to the port replicator while your notebook
is off, on, or in Standby mode.
Attaching to the port replicator
To attach your notebook to the port replicator:
1
2
84
Connect external devices to the ports on the port replicator.
Rest the front edge of the notebook on your desktop, then align the
mark on the left hinge cover with the corresponding mark on the
port replicator.
www.gateway.com
Connecting to the port replicator
3
Press down on the notebook until it snaps into place.
Caution
Press down on the outside edges of the notebook. Do not
press in the middle or you may damage the LCD screen.
Important
The notebook may detect additional devices and add
drivers after being attached to the port replicator. This
process must be completed for components to work
correctly. Follow any on-screen instructions, if necessary.
www.gateway.com
85
Chapter 7: Using the Optional Port Replicator
Disconnecting from the port replicator
You can separate your notebook from the port replicator while your
notebook is off or on (not in Standby or Hibernate mode).
To separate your notebook from the port replicator:
1
If your notebook is off, go to Step 2.
-ORIf your notebook is on, click Start, then click Undock Computer. The
Undock Computer menu item appears in the Start menu only while
the notebook is docked.
86
2
Press down on the docking release latch. The notebook will spring
up slightly.
3
Lift the notebook off of the port replicator.
www.gateway.com
Securing your port replicator
Securing your port replicator
You can secure your notebook and port replicator to an object by using
the security ring located on the left side of the port replicator and the
Kensington lock slot located on the left side of your notebook.
To secure your notebook and port replicator:
1
2
3
Open the security ring on the port replicator.
Attach your notebook to the port replicator.
Secure one end of the Kensington cable to a solid object, then run
the other end of the cable through the security ring and lock it into
the slot provided on the left side of your notebook.
www.gateway.com
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Chapter 7: Using the Optional Port Replicator
88
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Chapter 8
Maintaining Your Notebook
• Caring for your notebook
• Cleaning your notebook
• Protecting your notebook from viruses
• Updating Windows
• Restoring your system
89
Chapter 8: Maintaining Your Notebook
Caring for your notebook
To extend the life of your notebook:
90
■
Be careful not to bump or drop your notebook, and do not put any
objects on top of it. The case, although strong, is not made to support
extra weight.
■
When transporting your notebook, we recommend that you put it
in a carrying case.
■
Keep your notebook away from magnetic fields. Magnetic fields can
erase data on hard drives.
■
Never turn off your notebook when the drive indicator is on because
data on the hard drive could be lost or corrupted.
■
Avoid subjecting your notebook to extreme temperature changes.
The case (and LCD panel) can become brittle and easy to break in
cold temperatures and can melt or warp in high temperatures.
Damage due to either extreme is not covered by your warranty. As
a general rule, your notebook is safest at temperatures that are
comfortable for you.
■
Keep all liquids away from your notebook. When spilled onto
computer components, almost any liquid can result in extremely
expensive repairs that are not covered under your warranty.
■
Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms and can lead to permanent damage to the
notebook.
■
Do not block the ventilation fan slots. If these slots are blocked, your
notebook may overheat resulting in unexpected shutdown or
permanent damage to the notebook.
■
When storing your notebook for an extended period of time, unplug
AC power and remove the battery after discharging it partway.
www.gateway.com
Cleaning your notebook
Cleaning your notebook
Keeping your notebook clean and the vents free from dust helps keep
your notebook performing at its best. You may want to gather these items
and put together a notebook cleaning kit:
■
A soft, lint-free cloth
■
An aerosol can of air that has a narrow, straw-like extension
■
Cotton swabs
■
A DVD drive cleaning kit
Cleaning the exterior
Warning
When you shut down your notebook, the power turns off,
but some electrical current still flows through your
notebook. To avoid possible injury from electrical shock,
unplug the power cord, modem cable, and network cable
from the wall outlets.
Always turn off your notebook and other peripherals before cleaning any
components. Also, remove the battery before cleaning any components.
Use a damp, lint-free cloth to clean your notebook and other parts of
your system. Do not use household abrasive or solvent cleaners because
they can damage the finish on components.
Your notebook is cooled by air circulated through the vents on the case,
so keep the vents free of dust. With your notebook turned off and
unplugged, brush the dust away from the vents with a damp cloth. Be
careful not to drip any water into the vents. Do not attempt to clean dust
from the inside of your notebook.
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Chapter 8: Maintaining Your Notebook
Cleaning the keyboard
You should clean the keyboard occasionally by using an aerosol can of
air with a narrow, straw-like extension to remove dust and lint trapped
under the keys.
If you spill liquid on the keyboard, turn off your notebook and turn the
notebook upside down. Let the liquid drain, then let the keyboard dry
before trying to use it again. If the keyboard does not work after it dries,
you may need to replace it.
Cleaning the notebook screen
To clean a notebook LCD screen, use a soft cloth and water to clean the
LCD screen. Squirt a little water on the cloth (never directly on the
screen), and wipe the screen with the cloth.
Caution
A notebook LCD screen is made of specially coated glass
and can be scratched or damaged by abrasive or
ammonia-based glass cleaners.
Cleaning CDs or DVDs
Wipe from the center to the edge, not around in a circle, using a product
made especially for the purpose.
92
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Protecting your computer from viruses
Protecting your computer from
viruses
A virus is a program that attaches itself to a file on a computer, then
spreads from one computer to another. Viruses can damage data or cause
your computer to malfunction. Some viruses go undetected for a period
of time because they are activated on a certain date.
Protect your computer from a virus by:
■
Registering your copy of Norton AntiVirus and subscribing to the
virus definition update service. You received a free limited time
subscription to the Norton AntiVirus service when you purchased
your notebook.
■
Using the Norton® AntiVirus program to check files and programs
that are attached to e-mail messages or downloaded from the
Internet.
■
Checking all programs for viruses before installing them.
■
Disabling macros on suspicious Microsoft Word and Excel files.
These programs will warn you if a document that you are opening
contains a macro that might have a virus.
■
Periodically updating the Norton AntiVirus program to protect
against the latest viruses.
■
Making sure the Windows Security Center is configured to provide
you with the highest level of protection.
Tips & Tricks
For more information about modifying security settings,
see “Modifying Security Settings” in Using Your Computer
which has been included on your hard drive. To access this
guide, click Start, All Programs, then click Gateway
Documentation.
Help and
Support
For more information about protecting your computer
against viruses, click Start, then click Help and Support.
Type the keyword viruses in the Search box
, then click the arrow.
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Chapter 8: Maintaining Your Notebook
To scan for viruses:
94
1
Click Start, All Programs, Norton AntiVirus, then click Norton
AntiVirus 2005. Norton AntiVirus opens.
2
Click Scan for Viruses.
3
Click the type of scan you want to make in the Scan for Viruses area.
www.gateway.com
Protecting your computer from viruses
To remove a virus:
1
If Norton AntiVirus finds a virus, follow all on-screen instructions
to remove the virus.
2
3
Turn off your computer and leave it off for at least 30 seconds.
Turn on your computer and rescan for the virus.
To update Norton AntiVirus:
Important
1
2
You received a free limited time subscription to the Norton
AntiVirus service when you purchased your notebook. To
update Norton AntiVirus after the free subscription period,
you must extend your subscription.
Make sure that you are connected to the Internet.
Click Start, All Programs, Norton AntiVirus, then click LiveUpdate. The
LiveUpdate wizard opens.
3
Follow the on-screen instructions to update your Norton AntiVirus
program with the latest virus protection files.
4
When the program has finished, click Finish.
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Chapter 8: Maintaining Your Notebook
Updating Windows
Windows Update is the online extension of Windows that helps you to
keep your computer up-to-date. Use Windows Update to choose updates
for your computer’s operating system, software, and hardware. New
content is added to the site regularly, so you can always get the most
recent updates and fixes to protect your computer and keep it running
smoothly. Windows Update scans your computer and provides you with
a tailored selection of updates that apply only to the software and
hardware on your computer.
To run Windows Update:
1
2
3
Connect to the Internet.
Click Start, All Programs, then click Windows Update.
Follow the on-screen instructions.
Help and
Support
For more information about Windows Update in
Windows XP, click Start, then click Help and Support.
Type the keyword Windows Update in the HelpSpot
Search box
, then click the arrow.
Restoring your system
All programs that were preinstalled on your computer are available on
the backup restore discs that you created with the recovery media
program, on the hard drive, or on restore discs that were included with
your computer. If you need to restore your computer to the original
configuration, you can use the backup restore discs or you can use the
backup files located on the hard drive.
The instructions for using the restore discs or hard drive backup files are
included in the instruction booklet that came with your restore discs.
96
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Chapter 9
Troubleshooting
• Troubleshooting typical hardware and
software problems
• Getting telephone support
• Using automated troubleshooting systems
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Chapter 9: Troubleshooting
Safety guidelines
While troubleshooting your notebook, follow these safety guidelines:
■
Never remove the memory bay or hard drive bay cover while your
notebook is turned on, while the battery is installed, and while the
modem cable, network cable, and AC power adapter are connected
to your notebook.
■
Make sure that you are correctly grounded before accessing internal
components. For more information about preventing damage from
static electricity, see “Preventing static electricity discharge” on
page 72.
■
After you complete any maintenance tasks where you remove the
memory bay or hard drive bay cover, make sure that you replace the
cover, reinstall any screws, then replace the battery before you start
your notebook.
Warning
98
Do not try to troubleshoot your problem if power cords or
plugs are damaged, if your notebook was dropped, or if
the case was damaged. Instead, unplug your notebook
and contact a qualified computer technician.
www.gateway.com
First steps
First steps
If you have problems with your notebook, try these things first:
■
Make sure that the AC power adapter is connected to your notebook
and an AC outlet and that the AC outlet is supplying power.
■
If you use a power strip or surge protector, make sure that it is turned
on.
■
If a peripheral device (such as a keyboard or mouse) does not work,
make sure that all connections are secure.
■
Make sure that your hard drive is not full.
■
If an error message appears on the screen, write down the exact
message. The message may help Gateway Customer Care in
diagnosing and fixing the problem.
■
If you added or removed peripheral devices, review the installation
procedures you performed and make sure that you followed each
instruction.
■
If an error occurs in a program, see the program’s printed
documentation or the online help.
Help and
Support
For more information about troubleshooting, click Start,
then click Help and Support. Type the keyword
troubleshooting in the Search box
, then click the arrow.
www.gateway.com
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Chapter 9: Troubleshooting
Troubleshooting
Troubleshooting topics are listed in alphabetical order.
Audio
Audio troubleshooting is covered under “Sound” on page 118.
Battery
Battery troubleshooting is covered under “Power” on page 116.
CD drives
CD drive troubleshooting is covered under “DVD drives” on page 103.
Device installation
You have computer problems after adding a new device
Sometimes a new device, such as a PC Card, can cause a system resource
(IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.
To check IRQ usage:
100
1
Click Start, then click Control Panel. The Control Panel window
opens. If your Control Panel is in Category View, click
Performance and Maintenance.
2
Click/Double-click System, click the Hardware tab, then click
Device Manager. The Device Manager window opens.
3
Click View, then click Resources by type. Double-click Interrupt
request (IRQ). All IRQs and their hardware assignments are
displayed.
www.gateway.com
Troubleshooting
Help and
Support
For more information about IRQs, click Start, then click
Help and Support. Type the keyword IRQs in the Search
box
, then click the arrow.
To free IRQ resources for the new device:
1
In the Device Manager window, check the device list for a
resource conflict. A resource conflict appears as a black
exclamation point in a yellow circle.
2
Remove the device you are trying to install, then determine
which one of the existing devices or ports you can disable.
3
Right-click the device or port you want to disable, then click
Disable. The device or port is disabled.
Diskette drive
The diskette drive is not recognized
■
Shut down and restart your notebook.
■
The modular drive may not be inserted completely into the modular
bay. Press the module into the bay, then try to access the diskette
again.
You see an “Access Denied” or “Write protect” error message
■
Move the write-protection tab in the upper-right corner of the
diskette down (unprotected).
■
The diskette may be full. Delete unnecessary files on the diskette and
try again.
■
Not all diskettes are IBM-compatible. Make sure that the diskette you
are using is IBM-compatible.
■
Try a different diskette. Occasionally diskettes are flawed and cannot
be read by the diskette drive.
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Chapter 9: Troubleshooting
You see a “Disk is full” error message
■
Delete unnecessary files on the diskette.
■
Try a different diskette. Occasionally diskettes are flawed and cannot
be read by the diskette drive.
■
Run Error checking on the diskette. If errors are detected and
corrected, try using the diskette again.
Tips & Tricks
For instructions on running Error checking, see “Checking
the hard drive for errors” in Using Your Computer which
has been included on your hard drive. To access this guide,
click Start, All Programs, then click Gateway
Documentation.
You see a “Non-system disk”, “NTLDR is missing”, or “Disk error” error
message
■
Eject the diskette from the diskette drive, then press ENTER.
■
Make sure that the diskette you are using is IBM-compatible.
The modular drive status indicator is lit continuously
■
Remove the diskette from the drive. If the indicator stays on, try
restarting your notebook.
Display
The screen is too dark
Adjust the brightness using the system keys. For more information, see
“System key combinations” on page 33.
The screen resolution is not correct
Change the screen resolution from the Display Properties dialog box.
Tips & Tricks
102
For instructions on changing the screen resolution, see
“Adjusting the screen resolution” in Using Your Computer
which has been included on your hard drive. To access this
guide, click Start, All Programs, then click Gateway
Documentation.
www.gateway.com
Troubleshooting
The text on the display is dim or difficult to read
■
Adjust the brightness and contrast using the system keys. For more
information, see “System key combinations” on page 33.
■
Change the display settings.
Tips & Tricks
■
For instructions on changing the display settings, see
“Adjusting the screen and desktop settings” in Using Your
Computer which has been included on your hard drive. To
access this guide, click Start, All Programs, then click
Gateway Documentation.
Move your notebook away from sources of electrical interference,
such as televisions, unshielded speakers, microwaves, fluorescent
lights, and metal beams or shelves.
The display has pixels that are always dark or too bright
This condition is normal and inherent in the TFT technology used in
active-matrix LCD screens. Gateway’s inspection standards keep these to
a minimum. If you feel these pixels are unacceptably numerous or dense
on your display, contact Gateway Customer Care to identify whether a
repair or replacement is justified based on the number of pixels affected.
The display is blank
■
Adjust the brightness using the system keys. For more information,
see “System key combinations” on page 33.
■
Make sure the notebook is not in standby or hibernate mode. For
more information, see “Changing power modes” on page 69.
■
The notebook may be sending its display to an external monitor or
television. Press FN + F4 several time to toggle through the attached
display, an external monitor or television, or both.
DVD drives
Your notebook does not recognize a disc
■
The disc may not be seated correctly in the tray. When you place a
disc on the tray, make sure that you press the disc firmly onto the
spindle so the retainers hold the disc in place.
■
The modular drive may not be inserted completely into the modular
bay. Press the module into the bay, then try to access the disc again.
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Chapter 9: Troubleshooting
■
Make sure that the disc label is facing up, then try again.
■
If you are trying to play a DVD, make sure that you have a DVD
drive. See “Identifying drive types” on page 48 for more information.
■
Try a different disc. Occasionally discs are flawed and cannot be read
by the drive.
■
Some music CDs have copy protection software. You may not be able
to play these CDs on your notebook.
■
Your notebook may be experiencing some temporary memory
problems. Shut down and restart your notebook.
■
Clean the disc. For more information, see “Cleaning CDs or DVDs”
on page 92.
An audio CD does not produce sound
■
Make sure that the CD label is facing up, then try again.
■
Some music CDs have copy protection software. You may not be able
to play these CDs on your notebook.
■
Make sure that the volume control on your notebook is turned up.
For more information, see “System key combinations” on page 33.
■
Make sure that the Windows volume control is turned up.
Tips & Tricks
104
For instructions on how to adjust the volume control in
Windows, see “Adjusting the volume” in Using Your
Computer which has been included on your hard drive. To
access this guide, click Start, All Programs, then click
Gateway Documentation.
■
Make sure that Mute controls are turned off. For more information
about the mute setting, see “System key combinations” on page 33.
■
Make sure that headphones are not plugged into the headphone
jack.
■
If you are using powered speakers, make sure that they are plugged
in and turned on.
■
Clean the disc. For more information, see “Cleaning CDs or DVDs”
on page 92.
■
Your notebook may be experiencing some temporary memory
problems. Shut down and restart your notebook.
www.gateway.com
Troubleshooting
■
Reinstall the audio device drivers. For more information, see
“Downloads” on page 4.
A DVD movie will not play
■
Make sure that the label or side you want to play is facing up, then
try again.
■
Make sure that you have a DVD drive. See “Identifying drive types”
on page 48 for more information.
■
The DVD drive may not be inserted completely into the modular
bay. Press the module into the bay, then try to access the disc again.
■
Shut down and restart your notebook.
■
Clean the DVD. For more information, see “Cleaning CDs or DVDs”
on page 92.
■
DVD discs and drives contain regional codes that help control DVD
title exports and help reduce illegal disc distribution. To be able to
play a DVD, the disc’s regional code and your DVD drive’s regional
code must match.
The regional code on your DVD drive is determined by your
notebook’s delivery address. The regional code for the United States
and Canada is 1. The regional code for Mexico is 4. Your DVD drive’s
regional code must match the regional code of the disc. The regional
code for the disc is on the disc, disc documentation, or packaging.
If the DVD movie does not play, the disc’s regional code and your
DVD drive’s regional code may not match.
■
Make sure that a DVD player program has been installed on your
notebook.
Tips & Tricks
For instructions on playing a DVD, see “Playing a DVD” on
page 50.
A DVD does not produce sound on a TV
■
Audio is not transmitted through the TV out jack. Use the built-in
speakers, a set of headphones or external powered speakers, or
connect your notebook to a stereo system to hear sound while
playing a DVD.
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Chapter 9: Troubleshooting
You cannot eject a CD or DVD
Your notebook must be turned on to remove CDs and DVDs. If you do
not want to turn on your notebook, manually eject the disc by inserting
an opened paper clip into the manual eject hole. See “Inserting a CD or
DVD” on page 49 for the location of the manual eject hole.
File management
A file was accidentally deleted
If a file was deleted at a DOS prompt or in Windows while holding down
the SHIFT key, the file cannot be restored.
To restore deleted files:
1
2
Double-click the Recycle Bin icon.
Right-click the file you want to restore, then click Restore. The
file is restored to the place where it was originally deleted from.
If the Recycle Bin was emptied before you tried to restore a file,
the file cannot be restored.
Help and
Support
For more information about restoring deleted files, click
Start, then click Help and Support. Type the keyword
System Restore in the Search box
, then click the arrow.
Hard drive
You see an “Insufficient disk space” error message
■
Delete unnecessary files from the hard drive using Disk Cleanup.
Tips & Tricks
106
For instructions on deleting unnecessary files, see “Using
Disk Cleanup” in Using Your Computer which has been
included on your hard drive. To access this guide, click
Start, All Programs, then click Gateway Documentation.
www.gateway.com
Troubleshooting
■
Empty the Recycle Bin by right-clicking the Recycle Bin icon, then
clicking Empty Recycle Bin.
Caution
■
All deleted files will be lost when you empty the Recycle
Bin.
Save your files to another drive. If the hard drive is full, copy any
files not regularly used to backup media, then delete them from the
hard drive.
Help and
Support
For more information about file management, click Start,
then click Help and Support. Type the keyword file
management in the Search box
,
then click the arrow.
You see a “Data error” message
This may be the result of a defective area on the hard drive. To fix hard
drive problems, run the Error checking program.
Tips & Tricks
For instructions on fixing hard drive problems, see
“Checking the hard drive for errors” in Using Your
Computer which has been included on your hard drive. To
access this guide, click Start, All Programs, then click
Gateway Documentation.
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■
If a diskette is in the diskette drive, eject it and restart your notebook.
■
Make sure that the hard drive is installed correctly. Remove it, firmly
reinsert it, then restart your notebook. For more information, see
“Replacing the hard drive kit” on page 77.
■
If your notebook has been subjected to static electricity or physical
shock, you may need to reinstall the operating system.
You see a “Non-system disk”, “NTLDR is missing”, or “disk” error
message
■
Eject the diskette from the diskette drive, then press ENTER.
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Chapter 9: Troubleshooting
The secondary hard drive is not recognized
■
The modular drive may not be inserted completely into the drive
bay. Press the drive into the bay, then try to access the drive again.
Internet
You cannot connect to the Internet
■
If you are using a dial-up modem, make sure that the modem cable
is plugged into the modem jack and not the Ethernet network jack.
See “Right side” on page 12 to make sure that the connections have
been made correctly.
-ORIf you are using a cable or DSL modem, make sure that the modem
cable is plugged into the Ethernet network jack and not the modem
jack. See “Right side” on page 12 to make sure that the connections
have been made correctly.
■
Make sure that you do not have a problem with your modem. For
more information, see “Modem (dial-up)” on page 110.
■
Make sure that your account with your Internet service provider (ISP)
is set up correctly. Contact your ISP technical support for help.
Help and
Support
For more information about troubleshooting Internet
connections, click Start, then click Help and Support.
Type the keyword troubleshooting connections in the
Search box
, then click the arrow.
You see an “Unable to locate host” message and are unable to browse
the Internet
This problem can occur when you have typed a URL (Web address)
incorrectly, you have lost your Internet connection, or your ISP is having
technical difficulties.
Double-check the URL or try a different URL. If the error message still
appears, disconnect from the ISP connection and close your browser, then
reconnect and open the browser. If you still get the error, your ISP may
be having technical difficulties.
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Troubleshooting
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
The condition of the telephone lines in your residence or at your
local telephone service
■
The condition of the Internet computers to which you connect and
the number of users accessing those computers
■
The complexity of graphics and multimedia on Web pages
■
Having multiple Web browsers open, performing multiple
downloads, and having multiple programs open on your notebook
People are sending you e-mail messages, but you have not received
any mail
■
Click the receive button in your e-mail program.
■
Make sure that your account with your Internet service provider (ISP)
is set up correctly. Contact your ISP for technical support.
Keyboard
The external keyboard does not work
■
Make sure that the keyboard cable is plugged in correctly.
■
Remove all extension cables and switchboxes.
■
Clean the keyboard by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.
■
Try a keyboard that you know works to make sure that the keyboard
port works.
■
If you spilled liquid in the keyboard, turn off your notebook and
unplug the keyboard. Clean the keyboard and turn it upside down
to drain it. Let the keyboard dry before using it again. If the keyboard
does not work after it dries, you may need to replace it.
A keyboard character keeps repeating or you see a “Keyboard stuck”
or “Key failure” error message
■
Make sure that nothing is resting on the keyboard.
■
Make sure that a key is not stuck. Press each key to loosen a key that
might be stuck, then restart your notebook.
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Chapter 9: Troubleshooting
You are pressing a letter key and a number appears on the screen
■
The numeric keypad is turned on. See “System key combinations”
on page 33 for instructions on turning off your numeric keypad.
Memory
You see a “Memory error” message
■
Make sure that the memory module is inserted correctly in the
memory bay slot. For more information, see “Adding or replacing
memory” on page 73.
■
Use a third-party diagnostic program to help determine if a memory
module is failing. For more information, see “Adding or replacing
memory” on page 73.
You see a “Not enough memory” error message
Close all programs, then restart your notebook.
Help and
Support
For more information about troubleshooting memory
errors, click Start, then click Help and Support. Type the
keyword memory error in the Search box
, then click the arrow.
Memory card reader
Drive letter for the memory card slot does not appear in the My
Computer window
■
Reboot your notebook.
Modem (dial-up)
Your modem does not dial or does not connect
110
■
Make sure that the modem cable is plugged into the modem jack
and not the Ethernet network jack. See “Right side” on page 12 to
make sure that the connections have been made correctly.
■
Make sure that your notebook is connected to the telephone line
and the telephone line has a dial tone.
www.gateway.com
Troubleshooting
■
Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge protectors from your telephone
line, then check for a dial tone by plugging a working telephone into
the telephone wall jack.
■
If you have additional telephone services such as call waiting, call
messaging, or voice mail, make sure that all messages are cleared and
call waiting is disabled before using the modem. Contact your
telephone service to get the correct code to temporarily disable the
service. Also make sure that the modem dialing properties are set
appropriately.
To check the dialing properties:
1
Click Start, then click Control Panel. The Control Panel window
opens. If your Control Panel is in Category View, click Printers
and Other Hardware.
2
Click/Double-click the Phone and Modem Options icon, then click
the Dialing Rules tab.
3
4
Click the location from which you are dialing, then click Edit.
Make sure that all settings are correct.
Help and
Support
For more information about dialing properties, click Start,
then click Help and Support. Type the keyword dialing
in the Search box
, then click the
arrow.
■
Disconnect any answering machine, fax machine, or printer that is
on the same line as the modem. Do not connect these devices to
the same telephone line as the modem.
■
Make sure that you are not using a digital, rollover, or PBX line.
These lines do not work with your modem.
■
Check for line noise (scratchy, crackling, or popping sounds). Line
noise is a common problem that can cause the modem to connect
at a slower rate, abort downloads, or even disconnect. The faster the
modem, the less line noise it can tolerate and still work correctly.
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Chapter 9: Troubleshooting
Listen to the line using your telephone. Dial a single number (such
as 1). When the dial tone stops, listen for line noise. Wiggle the
modem cable to see if that makes a difference. Make sure that the
connectors are free from corrosion and all screws in the wall or
telephone wall jack are secure.
You can also call your telephone service and have the telephone line
checked for noise or low line levels.
■
Try another telephone line (either a different telephone number in
your house or a telephone line at a different location). If you can
connect on this line, call your telephone service.
■
Try connecting with the modem at a lower connection speed. If
reducing the connect speed lets you connect, call your telephone
service. The telephone line may be too noisy.
You cannot connect to the Internet
■
The ISP may be having technical difficulties. Contact your ISP for
technical support.
■
See if the modem works with a different communications program.
The problem may be with just one program.
■
Review the troubleshooting information under “Internet” on
page 108.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public
telephone lines to 53K. Other factors, such as line noise, telephone service
provider equipment, or ISP limitations, may lower the speed even further.
If your notebook has a v.90 modem, the speed at which you can upload
(send) data is limited to 33.6K. If your notebook has a v.92 modem, the
speed at which you can upload data is limited to 48K. Your ISP may not
support 48K uploads.
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate
of 14,400 bps.
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Troubleshooting
The modem is not recognized by your notebook
■
Make sure that the line connected to the modem is working and
plugged into the appropriate port on your notebook. See “Right side”
on page 12 to make sure that the connections have been made
correctly.
■
If the modem shares the telephone line with another device, make
sure that the telephone line is not in use (for example, someone is
on the telephone, or another modem is in use).
■
Use the modem cable that came with your notebook. Some
telephone cables do not meet required cable standards and may
cause problems with the modem connection.
■
Shut down and restart your notebook.
■
Run Windows modem diagnostics.
To run modem diagnostics:
1
2
Close all open programs.
Click Start, then click Control Panel. The Control Panel window
opens. If your Control Panel is in Category View, click Printers
and Other Hardware.
3
Click/Double-click the Phone and Modem Options icon, then click
the Modems tab.
4
Click your modem, then click Properties. The Modem Properties
dialog box opens.
5
Click the Diagnostic tab, then click Query Modem. If information
about the modem appears, the modem passed diagnostics. If no
modem information is available, a white screen appears with no
data, or if you get an error such as port already open or the modem
has failed to respond, the modem did not pass diagnostics.
Help and
Support
For more information about modem troubleshooting, click
Start, then click Help and Support. Type the keyword
modem troubleshooting in the Search box
, then click the arrow.
www.gateway.com
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Chapter 9: Troubleshooting
The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins
handshaking. Handshaking is a digital “getting acquainted” conversation
between the two modems that establishes connection speeds and
communication protocols. You may hear unusual handshaking sounds
when the modems first connect. If the handshaking sounds are too loud,
you can turn down the modem volume.
To turn down the modem volume:
1
Click Start, then click Control Panel. The Control Panel window
opens. If your Control Panel is in Category View, click Printers
and Other Hardware.
2
Click/Double-click the Phone and Modem Options icon, then click
the Modems tab.
3
4
5
Click the modem you want to adjust, then click Properties.
Click the Modem tab, then adjust the Speaker volume control.
Click OK twice to close the Phone and Modem Options dialog box.
Mouse
See also “Touchpad or pointing device” on page 119.
The external mouse does not work
■
Make sure that the mouse cable is plugged in correctly.
■
Shut down and restart your notebook.
■
Remove all extension cables and switch boxes.
■
Try a mouse you know is working to make sure that the mouse port
works.
The external mouse works erratically
114
■
Clean the mouse.
■
Some mouse pad patterns “confuse” optical mice. Try the mouse on
a different surface.
www.gateway.com
Troubleshooting
Networks
You cannot connect to your company network
Every network is unique. Contact your company computer department
or network administrator for help. For more information about setting
up a network in your home, see the printed network guide that came
with your notebook.
Help and
Support
For more information about network troubleshooting, click
Start, then click Help and Support. Type the keyword
network troubleshooting in the Search box
, then click the arrow.
Passwords
Your notebook does not accept your password
Make sure that CAPS
password.
LOCK
and NUM
LOCK
are turned off, then retype the
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
notebook for repair. Call Gateway Customer Care for instructions.
PC Cards
You installed a PC Card and now your notebook is having problems
■
Make sure that you have correctly installed required software for the
PC Card. For more information, see your PC Card’s documentation.
■
Make sure that the PC Card you installed is not causing a system
resource conflict. For more information on resource conflicts, see
“Device installation” on page 100.
Pointing device
See “Touchpad or pointing device” on page 119.
www.gateway.com
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Chapter 9: Troubleshooting
Power
Your notebook is not working on AC power
■
Make sure that your AC power adapter is connected correctly to your
notebook. For more information, see “Connecting the AC adapter”
on page 22.
■
If your notebook is plugged into a surge protector, make sure that
the surge protector is connected securely to an electrical outlet,
turned on, and working correctly. To test the outlet, plug a working
device, such as a lamp, into the outlet and turn it on.
■
Make sure that the AC power adapter cables are free from cuts or
damage. Replace any damaged cables.
Your notebook is not working on battery power
■
Allow the battery to return to room temperature.
■
Check the power management settings.
Tips & Tricks
For more information about using power management
settings, see “Changing Power-Saving Settings” in Using
Your Computer which has been included on your hard
drive. To access this guide, click Start, All Programs, then
click Gateway Documentation.
■
Make sure that the battery is installed correctly. For more
information, see “Installing the battery” on page 22.
■
Make sure that the battery is fully recharged. For more information,
see “Recharging the battery” on page 63.
■
Make sure that the battery is calibrated correctly. For more
information, see “Recalibrating the batteries” on page 63.
Printer
The printer will not turn on
116
■
Make sure that the printer is online. Many printers have an
online/offline button that you may need to press.
■
Make sure that the power cable is plugged into an AC power source.
www.gateway.com
Troubleshooting
The printer is on but will not print
■
Check the cable between the printer and your notebook. Make sure
that it is connected to the correct port.
■
Make sure that the printer is online. Many printers have an
online/offline button that you may need to press so the printer can
start printing. Press the button to put the printer online.
■
Check the port and cable for bent or broken pins.
■
If the printer you want to print to is not the default printer, make
sure that you have selected it in the printer setup.
To set a default printer:
■
1
Click Start, then click Control Panel. The Control Panel window
opens. If your Control Panel is in Category View, click Printers
and Other Hardware.
2
Click/Double-click the Printers and Faxes icon. The Printers and
Faxes window opens.
3
Right-click the name of the printer you want to be the default
printer, then click Set as Default Printer.
Reinstall the printer driver. See the guide that came with your printer
for instructions on installing the printer driver.
You see a “Printer queue is full” error message
■
Make sure that the printer is not set to work offline.
To make sure that the printer is not set to work offline:
1
Click Start, then click Control Panel. The Control Panel window
opens. If your Control Panel is in Category View, click Printers
and Other Hardware.
2
Click/Double-click the Printers and Faxes icon. The Printers and
Faxes window opens.
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117
Chapter 9: Troubleshooting
3
Right-click the name of the printer you want to use. If the menu
shows a check mark next to Use Printer Offline, click Use Printer
Offline to clear the check mark.
Help and
Support
For more information about printer troubleshooting, click
Start, then click Help and Support. Type the keyword
printer troubleshooter in the Search box
, then click the arrow.
■
Wait until files have been printed before sending additional files to
the printer.
■
If you print large files or many files at one time, you may want to
add additional memory to the printer. See the printer documentation
for instructions for adding additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers
have an online/offline button that you need to press after adding paper.
Sound
You are not getting sound from the built-in speakers
■
Make sure that headphones are not plugged into the headphone
jack.
■
Make sure that the volume control on your notebook is turned up.
For more information, see “System key combinations” on page 33.
■
Make sure that the Windows volume control is turned up.
Tips & Tricks
118
For instructions on how to adjust the volume control in
Windows, see “Adjusting the volume” in Using Your
Computer which has been included on your hard drive. To
access this guide, click Start, All Programs, then click
Gateway Documentation.
www.gateway.com
Troubleshooting
■
Make sure that Mute controls are turned off. For more information
about the mute setting, see “System key combinations” on page 33.
Help and
Support
For more information about troubleshooting sound issues,
click Start, then click Help and Support. Type the keyword
sound troubleshooter in the Search box
, then click the arrow.
Touchpad or pointing device
Touchpad or pointing device is not working
■
Make sure the touchpad or pointing device is turned on. For more
information, see “Turning the touchpad or pointing device on or off”
on page 40.
The notebook is not responding when you click or tap on the
touchpad
■
Turn on the touchpad.
Tips & Tricks
For instructions on how to adjust the touchpad settings,
see “Changing the mouse or touchpad settings” in Using
Your Computer which has been included on your hard
drive. To access this guide, click Start, All Programs, then
click Gateway Documentation.
The pointer moves unexpectedly
■
Clean the touchpad with a damp cloth (water only) and wipe it dry.
■
Adjust the touchpad settings.
Tips & Tricks
For instructions on how to adjust the touchpad settings,
see “Changing the mouse or touchpad settings” in Using
Your Computer which has been included on your hard
drive. To access this guide, click Start, All Programs, then
click Gateway Documentation.
www.gateway.com
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Chapter 9: Troubleshooting
Video
The projector or external monitor is not working
■
Make sure that you have pressed FN+F4 to activate the external
monitor option.
■
Make sure that the monitor is turned on and that the video cable
is connected correctly.
TV out is not working
120
■
Make sure that you have activated TV out. For more information,
see “Viewing the display on a television” on page 57.
■
Make sure that the television is turned on and that the S-Video cable
is connected correctly.
■
Televisions in different countries use different standards. If you are
traveling, you may need to change the TV Out mode. For more
information, see “Viewing the display on a television” on page 57.
www.gateway.com
Telephone support
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your notebook, follow these
recommendations before contacting Gateway Customer Care:
■
Make sure that your notebook is connected correctly to a grounded
AC outlet that is supplying power. If you use a surge protector, make
sure that it is turned on.
■
If a peripheral device, such as a keyboard or mouse, does not appear
to work, make sure that all cables are plugged in securely.
■
If you have recently installed hardware or software, make sure that
you have installed it according to the instructions provided with it.
If you did not purchase the hardware or software from Gateway, see
the manufacturer’s documentation and technical support resources.
■
If you have “how to” questions about using a program, see:
■
■
Online Help
■
Printed documentation
■
The Microsoft Windows documentation
■
The software publisher’s Web site
See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
notebook problem if:
Power cords or plugs are damaged
Liquid has been spilled into your notebook
■ Your notebook was dropped
■
The case was damaged
Instead, unplug your notebook and contact a qualified
computer technician.
■
■
■
Have your customer ID, serial number, and order number available,
along with a detailed description of your problem, including the
exact text of any error messages, and the steps you have taken.
■
Make sure that your notebook is nearby at the time of your call. The
technician may have you follow troubleshooting steps.
www.gateway.com
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Chapter 9: Troubleshooting
Telephone numbers
Gateway offers a wide range of customer service, customer care, and
information services.
Automated troubleshooting system
Service description
How to reach
Use an automated menu system and your telephone
keypad to find answers to common problems.
800-846-2118
Telephone numbers
You can access the following services through your telephone to get
answers to your questions:
Resource
Service description
How to reach
Answers by
Gateway
Get tutorial assistance for hardware
and software issues.
www.gateway.com/answers
Gateway
Customer Care
Talk to a Gateway Customer Care
representative about a non-tutorial
technical support question. (See
“Before calling Gateway Customer
Care” on page 121 before calling.)
Gateway Customer Care
telephone numbers vary by
country or region. See the
label on the bottom of your
notebook. For more
information, see “Identifying
your model” on page 17.
America Online
Get support for your America Online
ISP account.
800-827-6364 (US)
Get information about available
systems.
888-888-2075 (US)
888-387-7752 (Canada)
Sales
122
www.gateway.com
888-265-4357 (Canada)
Telephone support
Self-help
If you have how-to questions about using your Gateway-supplied
hardware or software, see the following resources:
■
The printed or online documentation that came with your hardware
or software. In many cases, additional product information and
online documentation for Gateway-supplied hardware can be found
in our Web site's Documentation Library.
■
This user guide and the Using Your Computer guide.
■
The software publisher's Web site.
Help and
Support
For more how-to information about Windows, click Start,
then click Help and Support. Type the keyword practice
in the Search box
, then click the
arrow.
Tutoring
Answers by GatewaySM is a telephone service that provides answers to
all of your “How do I” questions on Gateway computers. For more
information, go to www.gateway.com/answers.
Training
Gateway provides the following computer-based training:
Resource
Service description
For more information
Gateway
Learning
Libraries
A variety of courses and tutorials are
available on CD. Select from several
easy-to-use learning libraries.
www.gateway.com/training
Online Training
from Learn
With Gateway
More than 450 online courses are
available from Learn With Gateway. All
you have to do is go online and log in.
You select the subject matter, and the
learning format (self-paced tutorials or
virtual classrooms), all from the
comfort of your computer.
www.learnwithgateway.com
www.gateway.com
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Chapter 9: Troubleshooting
124
www.gateway.com
Appendix A
Safety, Regulatory, and Legal
Information
• Safety information
• Regulatory statements
• Notices
125
Appendix A: Safety, Regulatory, and Legal Information
Important safety information
Your Gateway system is designed and tested to meet the latest standards for safety of
information technology equipment. However, to ensure safe use of this product, it is
important that the safety instructions marked on the product and in the documentation
are followed.
Warning
Always follow these instructions to help guard against
personal injury and damage to your Gateway system.
Setting up your system
■
Read and follow all instructions marked on the product and in the documentation before
you operate your system. Retain all safety and operating instructions for future use.
■
Do not use this product near water or a heat source such as a radiator.
■
Set up the system on a stable work surface.
■
The product should be operated only from the type of power source indicated on the
rating label.
■
If your notebook has a voltage selector switch, make sure that the switch is in the proper
position for your area. The voltage selector switch is set at the factory to the correct
voltage.
■
Openings in the notebook case are provided for ventilation. Do not block or cover these
openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the
system for ventilation when you set up your work area. Never insert objects of any kind
into the notebook ventilation openings.
■
Some products are equipped with a three-wire power cord to make sure that the product
is properly grounded when in use. The plug on this cord will fit only into a
grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an
outlet, contact an electrician to install the appropriate outlet.
■
If you use an extension cord with this system, make sure that the total ampere rating on
the products plugged into the extension cord does not exceed the extension cord ampere
rating.
■
If your system is fitted with a TV Tuner, cable, or satellite receiver card, make sure that
the antenna or cable system is electrically grounded to provide some protection against
voltage surges and buildup of static charges.
Care during use
126
■
Do not walk on the power cord or allow anything to rest on it.
■
Do not spill anything on the system. The best way to avoid spills is to avoid eating and
drinking near your system.
■
Do not work for long periods with the notebook resting on your lap. If the air vents are
blocked, the notebook may become hot enough to harm your skin.
■
Provide adequate space around your notebook so air vents are not obstructed. Do not use
the notebook on a bed, sofa, rug, or other similar surface.
www.gateway.com
Important safety information
■
Some products have a replaceable CMOS battery on the system board. There is a danger
of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the
same or equivalent type recommended by the manufacturer. Dispose of batteries
according to the manufacturer’s instructions.
■
When the notebook is turned off, a small amount of electrical current still flows through
the notebook. To avoid electrical shock, always unplug all power cables and modem
cables from the wall outlets before cleaning the system.
■
Unplug the system from the wall outlet and refer servicing to qualified personnel if:
■
The power cord or plug is damaged.
■
Liquid has been spilled into the system.
■
The system does not operate properly when the operating instructions are followed.
■
The system was dropped or the cabinet is damaged.
■
The system performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Warning
Do not use Gateway products in areas classified as
hazardous locations. Such areas include patient care
areas of medical and dental facilities, oxygen-laden
environments, or industrial facilities.
Warning
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunications line cord.
www.gateway.com
127
Appendix A: Safety, Regulatory, and Legal Information
Regulatory compliance
statements
Wireless Guidance
Low power, Radio transmitting type devices (radio frequency (RF) wireless communication
devices), may be present (embedded) in your notebook system. These devices may operate
in the 2.4 GHz (i.e. 802.11B/G LAN & Bluetooth), 5.2 GHz (i.e. 802.11A LAN), and
traditional cellular or PCS cellular bands (i.e. Cellular data modem). The following section
is a general overview of considerations while operating a wireless device.
Additional limitations, cautions, and concerns for specific countries are listed in the
specific country sections (or country group sections). The wireless devices in your system
are only qualified for use in the countries identified by the Radio Approval Marks on the
system rating label. If the country you will be using the wireless device in, is not listed,
please contact your local Radio Approval agency for requirements. Wireless devices are
closely regulated and use may not be allowed.
The power output of the wireless device or devices that may be embedded in your
notebook is well below the RF exposure limits as known at this time. Because the wireless
devices (which may be embedded into your notebook) emit less energy than is allowed in
radio frequency safety standards and recommendations, Gateway believes these devices are
safe for use. Regardless of the power levels, care should be taken to minimize human
contact during normal operation.
Measurements have been performed to show that the RF exposure is below what is
considered safe limits; however care should be taken to make sure the user or bystanders
keep the transmitter away from their body when the wireless device is transmitting. The
transmitting antenna installed in the top third of the lid should be used in a manner to
maintain 20 cm (8 inches) from user’s or bystander’s bodies.
The wireless devices installed in this system are intended to be used indoors. In some areas,
use of these devices outdoors is prohibited.
Some circumstances require restrictions on wireless devices. Examples of common
restrictions are listed below:
Warning
128
Radio frequency wireless communication can interfere with
equipment on commercial aircraft. Current aviation
regulations require wireless devices to be turned off while
traveling in an airplane. 802.11B (also known as wireless
Ethernet or Wifi) and Bluetooth communication devices are
examples of devices that provide wireless communication.
www.gateway.com
Regulatory compliance statements
Warning
In environments where the risk of interference to other
devices or services is harmful or perceived as harmful, the
option to use a wireless device may be restricted or
eliminated. Airports, Hospitals, and Oxygen or flammable
gas laden atmospheres are limited examples where use
of wireless devices may be restricted or eliminated. When
in environments where you are uncertain of the sanction
to use wireless devices, ask the applicable authority for
authorization prior to use or turning on the wireless device.
Warning
If your system came equipped with an internal embedded
wireless device, do not operate the wireless device unless
all covers and shields are in place and the system is fully
assembled.
Caution
Wireless devices are not user serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Please contact Gateway for
service.
Caution
Only use drivers approved for the country in which the
device will be used. See the Gateway System Restoration
Kit, or contact Gateway Customer Care for additional
information.
Important
Every country has different restrictions on the use of
wireless devices. Since your system is equipped with a
wireless device, when traveling between countries with
your system, check with the local Radio Approval
authorities prior to any move or trip for any restrictions on
the use of a wireless device in the destination country.
United States of America
Federal Communications Commission (FCC) Intentional emitter per FCC Part 15
Low power, Radio transmitter type devices (radio frequency (RF) wireless communication
devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present
(embedded) in your notebook system. This section is only applicable if these devices are
present. Refer to the system label to verify the presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in the United States
of America if an FCC ID number is on the system label.
www.gateway.com
129
Appendix A: Safety, Regulatory, and Legal Information
The FCC has set a general guideline of 20 cm (8 inches) separation between the device and
the body, for use of a wireless device near the body (this does not include extremities). This
device should be used more than 20 cm (8 inches) from the body when wireless devices are
on. The power output of the wireless device (or devices), which may be embedded in your
notebook, is well below the RF exposure limits as set by the FCC.
The wireless devices installed in this system are intended to be used indoors. In some areas,
use of these devices outdoors is prohibited.
Operation of this device is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation of the device.
Caution
Wireless devices are not user-serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Contact Gateway for service.
Caution
The transmitting device embedded in this system may not
be used with any antenna other than the one provided with
the system.
Caution
In order to comply with FCC requirements this transmitter
must not be operated (or co-located) in conjunction with
any other transmitter or antenna installed in the notebook.
Unintentional emitter per FCC Part 15
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or television
reception. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio and television reception,
which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
■
Reorient or relocate the receiving antenna
■
Increase the separation between the equipment and receiver
■
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
■
Consult the dealer or an experienced radio/TV technician for help.
Compliance Accessories: The accessories associated with this equipment are: shielded
video cable when an external monitor is connected. These accessories are required to be
used in order to ensure compliance with FCC rules.
130
www.gateway.com
Regulatory compliance statements
FCC declaration of conformity
Responsible party:
Gateway Companies, Inc.
610 Gateway Drive, North Sioux City, SD 57049
(605) 232-2000 Fax: (605) 232-2023
Product:
■
Gateway M460
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to
the following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
Caution
Changes or modifications not expressly approved by
Gateway could void the FCC compliance and negate your
authority to operate the product.
Caution
Recycle or dispose of the used product properly according
to federal, state and local laws.
California Proposition 65 Warning
Warning
This product contains chemicals, including lead, known to
the State of California to cause cancer, birth defects or
reproductive harm.
Mercury Warning
Warning
Hg The lamp in this display contains mercury. Do not
put in trash. Recycle or dispose as hazardous waste.
Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47)
(applicable to products fitted with USA modems)
Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On
the computer or modem card is a label that contains the FCC registration number and
Ringer Equivalence Number (REN) for this device. If requested, this information must be
provided to the telephone company.
A telephone line cord with a modular plug is required for use with this device. The modem
is designed to be connected to the telephone network or premises wiring using a
compatible modular jack which is Part 68-compliant. See installation instructions for
details.
www.gateway.com
131
Appendix A: Safety, Regulatory, and Legal Information
The Ringer Equivalence Number (REN) is used to determine the number of devices which
may be connected to the telephone line. Excessive RENs on a telephone line may result in
the devices not ringing in response to an incoming call. In most areas, the sum of RENs
should not exceed five (5.0). To be certain of the number of devices that may be connected
to a line, as determined by the total RENs, contact the local telephone company.
If this device causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service may be required. The telephone
company may request that you disconnect the equipment until the problem is resolved.
The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of this equipment. If this happens, the
telephone company will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
This equipment cannot be used on telephone company-provided coin service. Connection
to party line service is subject to state tariffs. Contact the state public utility commission or
public service commission for information.
When programming or making test calls to emergency numbers:
■
Remain on the line and briefly explain to the dispatcher the reason for the call.
■
Perform such activities in the off-peak hours such as early morning or late evenings.
The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any
person to use a computer or other electronic device to send any message via a telephone
fax machine unless such message clearly contains, in a margin at the top or bottom of each
transmitted page or on the first page of the transmission, the date and time it is sent, an
identification of the business, other entity, or other individual sending the message, and
the telephone number of the sending machine or such business, other entity, or individual.
Refer to your fax communication software documentation for details on how to comply
with the fax-branding requirement.
Canada
Industry Canada (IC) Intentional emitter per RSS 210
Low power, Radio transmitter type devices (radio frequency (RF) wireless communication
devices), operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present
(embedded) in your notebook system. This section is only applicable if these devices are
present. Refer to the system label to verify the presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in Canada if an
Industry Canada ID number is on the system label.
As a general guideline, a separation of 20 cm (8 inches) between the wireless device and the
body, for use of a wireless device near the body (this does not include extremities) is
typical. This device should be used more than 20 cm (8 inches) from the body when
wireless devices are on. The power output of the wireless device (or devices), which may be
embedded in your notebook, is well below the RF exposure limits as set by Industry
Canada.
Operation of this device is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation of the device.
132
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Regulatory compliance statements
Caution
To prevent radio interference to licensed service or
co-channel Mobile Satellite systems, this device is
intended to be operated indoors and away from windows
to provide maximum shielding. Equipment (or its transmit
antenna) that is installed outdoors is subject to licensing.
Caution
Wireless devices are not user-serviceable. Do not modify
them in any way. Modification to a wireless device will void
the authorization to use it. Contact Gateway for service.
Caution
The transmitting device embedded in this system may not
be used with any antenna other than provide with the
system.
Caution
The 802.11A radio LAN your system may have been
equipped with operates in the same frequency range as
high power radar, which has priority use, and may damage
the radio LAN if both are present and being used in the
same area.
Unintentional emitter per ICES-003
This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus as set out in the radio interference regulations of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de Classe B prescrites dans le règlement sur le
brouillage radioélectrique édicté par Industrie Canada.
Telecommunications per Industry Canada CS-03 (for products fitted with an
IC-compliant modem)
The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operation, and safety
requirements. The Department does not guarantee the equipment will operate to the users’
satisfaction.
Before installing this equipment, users should make sure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment must
also be installed using an acceptable method of connection. In some cases, the inside
wiring associated with a single-line individual service may be extended by means of a
certified connector assembly. The customer should be aware that compliance with the
above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause
to request the user to disconnect the equipment.
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133
Appendix A: Safety, Regulatory, and Legal Information
Users should make sure, for their own protection, that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.
Warning
To avoid electrical shock or equipment malfunction do not
attempt to make electrical ground connections by yourself.
Contact the appropriate inspection authority or an
electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an
indication of the maximum number of terminals allowed to be connected to a telephone
interface. The termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the
devices does not exceed 5.
Japanese Notice
Japanese Modem Notice
134
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Regulatory compliance statements
Laser safety statement
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety
standards, including IEC 825. The laser devices in these components are classified as
“Class 1 Laser Products” under a US Department of Health and Human Services (DHHS)
Radiation Performance Standard. Should the unit ever need servicing, contact an
authorized service location.
Warning
Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in hazardous radiation exposure. To prevent
exposure to laser beams, do not try to open the enclosure
of a CD or DVD drive.
EPA ENERGY STAR
As an ENERGY STAR® Partner, Gateway has determined that this product
meets the ENERGY STAR guidelines for energy efficiency when used with a
computer equipped with a Display Power Management System.
ENERGY STAR
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135
Appendix A: Safety, Regulatory, and Legal Information
Notices
Copyright © 2005 Gateway, Inc.
All Rights Reserved
7565 Irvine Center Drive
Irvine, CA 92618 USA
All Rights Reserved
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Gateway.
The information in this manual has been carefully checked and is believed to be accurate. However,
changes are made periodically. These changes are incorporated in newer publication editions.
Gateway may improve and/or change products described in this publication at any time. Due to
continuing system improvements, Gateway is not responsible for inaccurate information which may
appear in this manual. For the latest product updates, consult the Gateway Web site at
www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental,
or consequential damages resulting from any defect or omission in this manual, even if advised of the
possibility of such damages.
In the interest of continued product development, Gateway reserves the right to make improvements in
this manual and the products it describes at any time, without notices or obligation.
Trademark Acknowledgments
Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway,
Inc. in the U.S. and other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of
Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark
of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks
of Microsoft Corporation. All other product names mentioned herein are used for identification
purposes only, and may be the trademarks or registered trademarks of their respective companies.
Macrovision statement
If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies:
This product incorporates copyright protection technology that is protected by method claims of certain
U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights
owners. Use of this copyright protection technology must be authorized by Macrovision Corporation,
and is intended for home and other limited viewing uses only unless otherwise authorized by
Macrovision Corporation. Reverse engineering or disassembly is prohibited.
136
www.gateway.com
Index
A
AC adapter
connecting 22
connector 13, 84
international adapters 68
accessories
purchasing 18
safety precautions 127
application key 32
arrow keys 32
audio
adjusting volume 34
back button 34
headphone jack 10, 83
microphone jack 10, 84
muting 34, 42
next button 34
pause button 33
play button 33
stop button 33
troubleshooting 118
volume down button 34
volume up button 34
audio CD
cleaning 92
playing 50
B
battery
alternate power sources 68
bay 65
changing 65
charge indicator 10, 62
charge status 62
charging 22, 63
conserving power 67
icons 62
installing 65
installing secondary 67
latch 14, 15
locating 14
managing power 67
monitoring charge 62
purchasing 18
recalibrating 63
recharging 22, 63
release latch 14, 15
replacing 65
secondary 11, 67
bays
battery 65
CD drive 46
diskette drive 11, 46
DVD drive 11, 46
DVD/CD-RW drive 11, 46
hard drive 14
memory 15, 73
memory card reader 46
module 11, 46
recordable DVD drive 11, 46
second hard drive 11, 46
secondary battery 11, 67
brightness system keys 34
C
cable lock 11, 82
port replicator 87
cable modem 26
Caps Lock indicator 30
cards
inserting memory card 51
inserting PC Card 52
memory card slot 12
PC Card slot 12
removing memory card 51
removing PC Card 52
slots 51, 52
troubleshooting memory card
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137
110
troubleshooting PC Card 115
types of memory cards supported
51
carrying case 18
CD
cleaning 92
creating 50
inserting 49
playing audio 50
cellular phone
memory cards 51
Certificate of Authenticity 17
changing bay modules 46
cleaning
audio CD 92
case 91
CD 92
computer exterior 91
computer screen 92
DVD 92
keyboard 92
LCD panel 92
screen 92
clicking 36, 38
closing unresponsive program 29
connecting
AC adapter 22
dial-up modem 25
external keyboard 31
external monitor 55
keyboard 31
port replicator 84
projector 55
to cable modem 26
to DSL modem 26
to Ethernet 26
to network 26
connections
audio 10, 84
broadband Internet 13, 26, 83
cable modem 13, 26, 83
138
digital camera 12, 83, 84
digital video camera 12, 83
docking 14, 82
docking station 82
DSL modem 13, 26, 83
Ethernet 13, 26, 83
external audio 10, 84
external diskette drive 12, 83
external speakers 10, 83
Firewire 12, 83
flash drive 12, 83
headphone 10, 83
i.Link 12, 83
IEEE 1394 12, 83
keyboard 12, 83
microphone 10, 84
modem 13, 25, 83
monitor (VGA) 13, 55, 84
mouse 12, 83
network 13, 26, 83
parallel 84
port replicator 14, 82
power 13, 22, 84
printer 12, 83, 84
projector 55
scanner 12, 83
serial 84
speaker 10, 83
S-Video (TV) out 11, 83
S-Video out 57
USB 12, 83
VGA 13, 55, 84
video camera 12, 83
copyright notice 136
customer service
sales 122
D
default printer 117
digital camera
serial port 84
USB port 12, 83
www.gateway.com
digital video camera
IEEE 1394 port 12, 83
directional keys 32
diskette
troubleshooting 101
diskette drive
locating 11
replacing drive module 46
status indicator 30
troubleshooting 101
display
properties 55
switching 33
troubleshooting 102
docking port 14, 82
docking release latch 82
documentation
Gateway Web site 3
help 5
Help and Support 5
online help 7
Using Your Computer 6
double-clicking 36, 38
double-tapping 38
dragging 37
drivers
updating 4
drives
CD 48
changing modular drives 46
diskette 11
DVD 11, 48
DVD/CD-RW 11, 48
DVD-RW 48
hard drive 11, 14, 77
identifying drive types 48
installing and replacing 46
recordable DVD 11
replacing hard drive 77
second hard drive 11
status indicators 30
troubleshooting 101, 103, 106
types 48
DSL modem 26
DVD
cleaning 92
creating 50
drive 48
inserting 49
playing 50, 57
troubleshooting 103
DVD drive
identifying 48
modular drive status indicator
30
replacing drive module 46
troubleshooting 103
using 48
DVD/CD-RW drive 11
See DVD drive
DVD-RW drive
See DVD drive
E
electrostatic discharge (ESD) 72
EmPower power adapter 68
eSupport
getting specifications 18
using 4
Ethernet
connecting 26
jack 13, 26, 83
external monitor 13, 33, 84
EZ Pad touchpad
See touchpad
F
fan 11
faxes
troubleshooting 112
files
opening 36, 38
troubleshooting 106
finding
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139
Help and Support topics 6
specifications 18
Firewire port 12, 83
Fn key 32, 33
folders
opening 36, 38
function keys 32
G
Gateway
eSupport 18
model number 14, 17
serial number 17, 18
Web address 3
Web site 3
bay modules 46
devices 100
diskette drive 46
drives 46
DVD/CD-RW drive 46
hard drive 77
memory 73
PC Card 52
recordable CD drive 46
recordable DVD drive 46
secondary battery 46, 67
Internet
troubleshooting 108, 112
IRQ conflicts 100
J
H
hard drive
bay 14
indicator 30
installing 46, 77
replacing 77
second hard drive 11, 46
troubleshooting 106
headphone jack 10, 83
help
online 7
using 5
Help and Support 5
searching 6
starting 5
Hibernate mode 69
hot-swapping 52
I
i.Link port 12, 83
IEEE 1394 port 12, 83
indicators
See status indicators
inkjet printer 19
installing
battery 65, 67
140
jacks
See connections
K
Kensington cable lock
lock ring 82
lock slot 11
port replicator 87
key combinations 33
keyboard
buttons 31
cleaning 92
connecting 31
features 31
locating 15
troubleshooting 109
USB port 12, 83
keys
application 32
arrow 32
brightness 34
directional 32
Fn 32, 33
function 32
LCD brightness 34
LCD/CRT 33
www.gateway.com
navigation 32
numeric keypad 32
Pad Lock 34
Standby 33
system 32
system key combinations 33
toggle display 33
Windows 32
L
label
model number 14
labels 17
laser printer 19
latch
battery 14, 15
docking release 82
LCD panel release 10
modular bay 14
LCD panel
cleaning 92
release latch 10
switching display 33
troubleshooting 102
LCD/CRT system key 33
lock
Kensington cable 11, 82
M
maintenance
cleaning 91, 92
virus protection 93
Windows Update 96
memory
bay 15
installing 73
purchasing 18
removing 73
replacing 73
troubleshooting 110
memory card reader
locating 12
memory card types supported 51
status indicator 30
using 51
microphone
built-in 16
microphone jack 10, 84
Microsoft
Certificate of Authenticity 17
model number 17
modem
cable 26
connecting 25
DSL 26
jack 13, 25, 83
troubleshooting 110
modular bay
See bays
modular drive indicator 30
monitor
adding external 55
cleaning 92
color quality 56
display properties 55
port 13, 84
screen resolution 56
mouse
troubleshooting 114
USB port 12, 83
moving
pointer 36
screen objects 37
MP3 player
memory cards 51
multimedia
adjusting volume 42
playing DVD 50
using DVD drive 48
using Windows Media Player 50
muting sound 34, 42
N
navigation keys 32
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141
network
jack 13, 26, 83
troubleshooting 115
networking
turning off wireless network 43
turning on wireless network 43
Norton Antivirus 93
NTSC/PAL jack 57
Num Lock
status indicator 30, 34
system key 34
numeric keypad
status indicator 30
using 32
O
online help 5, 7
opening
files 36, 38
folders 36, 38
LCD panel 10
notebook 10
programs 36, 38
shortcut menu 37, 39
option bays
changing modules 46
release latches 14
P
parallel port 84
password 115
PC Card
adding 52
eject button 52
inserting 52
installing 52
removing 52
slot 52
troubleshooting 115
PCMCIA card
See PC Card
PDA
142
memory cards 51
playing
audio CD 50
DVD 50
pointer
identifying 35
moving 36
pointing device
buttons 38
moving pointer 38
opening shortcut menu 39
tapping 38
troubleshooting 119
turning on 40
See also touchpad
port replicator
attaching notebook 84
docking port 14, 82
release latch 82
separating notebook 86
using 18, 81
power
AC adapter 22, 68
battery 29, 62, 63, 65, 67
button 15, 33, 82
changing modes 69
connector 13, 22, 84
conserving battery power 67
EmPower adapter 68
extending battery life 67
Hibernate mode 69
indicator 10, 28
management 61, 67
source problems 24
Standby mode 28, 33, 69
status indicator 10
troubleshooting 116
turning off notebook 28
turning on notebook 27
printer
default 117
inkjet 19
www.gateway.com
laser 19
parallel port 84
troubleshooting 116
USB port 12, 83
programs
closing unresponsive 29
opening 36, 38
projector
adding 55
color quality 56
display properties 55
screen resolution 56
R
RAM
See memory
rebooting notebook 29
recalibrating battery 63
recharging battery 63
replacing
See installing
resetting notebook 29
restarting notebook 29
restoring system 96
right-clicking 37
rocker switch 35
S
safety
caring for computer 90
general precautions 126
guidelines for troubleshooting
98
static electricity 72
scanner
USB port 12, 83
screen
cleaning 92
resolution 56
troubleshooting 102, 120
screen objects
getting information 37, 39
moving 37
selecting 36, 38
searching
in Help and Support 6
security features
Kensington cable lock 11, 82
Kensington lock ring 87
serial number 17, 18
serial port 84
setting up
safety precautions 126
shortcut menus
accessing 37, 39
shortcuts
opening menu 37, 39
shutting down notebook 28, 29
SO-DIMM
See memory
sound
adjusting 34, 42
controls 42
muting 34, 42
troubleshooting 118
speakers
built-in 10
jack 10, 83
specifications 18
Standby
mode 28, 33, 69
system key 33
starting
notebook 27
programs 36, 38
static electricity 72
status indicators
battery charge 10, 62
Caps Lock 30
CD drive 30
diskette drive 30
drive activity 30
DVD drive 30
DVD/CD-RW drive 30
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143
hard drive 30
location 16
memory card reader 30
modular drive 30
Num Lock 34
numeric keypad 30, 34
Pad Lock 30
power 10
recordable DVD drive 30
surge protector 24
Suspend 33
S-Video (TV) out
jack 11, 57, 83
system identification label 14, 17
system keys
combinations 33
locating 32
system restore 96
T
technical support
automated troubleshooting 122
eSupport 18
Technical Support 122
tips before contacting 121
tutorial service 122
telephone support 121
television
playing DVD on 57
TV out jack 57
viewing display on 57
touchpad
buttons 35
clicking 36
double-clicking 36, 38
dragging screen objects 37
locating 16
moving pointer 35, 36
moving screen objects 37
opening files, folders, and
programs 36, 38
opening shortcut menu 37
144
right-clicking 37, 39
rocker switch 35
selecting screen objects 36, 38
tapping 37
troubleshooting 119
turning on 40
See also pointing device
training
CD 123
classroom 123
Gateway Learning Libraries 123
Learn With Gateway 123
troubleshooting
audio 118
automated system 122
device installation 100
diskette drive 101
display 102
DVD drive 103
faxes 112
files 106
general guidelines 99
hard drive 106
Internet connection 108, 112
IRQ conflict 100
keyboard 109
LCD panel 102
memory 110
memory card reader 110
modem 110
mouse 114
network 115
passwords 115
PC Cards 115
pointing device 119
power 116
printer 116
safety guidelines 98
screen 102, 120
screen area 102
screen resolution 102
sound 118
www.gateway.com
technical support 121
telephone support 121
touchpad 119
video 120
Web site connection speed 109
turning off
notebook 28, 29
wireless network 33, 43
turning on
notebook 27
wireless network 33, 43
tutoring
fee-based 123
TV out (S-Video out) jack 11, 83
U
undocking 86
updating
device drivers 4
Norton AntiVirus 93
Windows 96
upgrading 71
USB port 12, 83
W
waking up notebook 28
Web site
Gateway 3
Windows
key 32
Product Key Code 17
restoring 96
updating 96
Windows Media Player 50
Windows Security Center
using 93
wireless network
button 33
turning off 43
turning on 43
V
VGA port 13, 55, 84
video
playing 50
S-Video out jack 11, 83
troubleshooting 120
virus
protecting against 93
removing 93
volume
adjusting 34, 42
adjusting modem 114
controls 42
muting 34, 42
system keys 34
troubleshooting 118
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145
146
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MAN M460 MYSTQ USR GDE R0 11/04