Technical information | Canon Pro9000 Printer User Manual

Quick Start Guide
Photo Printer
Series
Quick Start Guide
The following ink tanks are compatible with this printer.
For details on ink tank replacement, refer to “Replacing an Ink Tank” in this guide.
QT5-0115-V02
XXXXXXXX
©CANON INC.2006
PRINTED IN JAPAN
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the product):
Model Number (located on the top of the product):
Setup CD-ROM number (located on the CD-ROM):
Purchase Date:
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
Description
Order #
Ink Tanks
CLI-8PM Photo Magenta
CLI-8BK Black
CLI-8PC Photo Cyan
CLI-8C Cyan
CLI-8M Magenta
CLI-8Y Yellow
CLI-8R Red
CLI-8G Green
0625B002
0620B002
0624B002
0621B002
0622B002
0623B002
0626B002
0627B002
Canon Specialty Papers
Photo Paper Pro for Borderless Printing (4" x 6" / 20 sheets)
Photo Paper Pro for Borderless Printing (4" x 6" / 75 sheets)
Photo Paper Pro (8.5" x 11" / 15 sheets)
Photo Paper Pro (8.5" x 11" / 30 sheets)
Photo Paper Pro (8" x 10" / 20 sheets)
Photo Paper Pro (13" x 19" / 10 sheets)
Photo Paper Plus Glossy (4" x 6" / 20 sheets)
Photo Paper Plus Glossy (4" x 6" / 50 sheets)
Photo Paper Plus Glossy (4" x 6" / 120 sheets)
Photo Paper Plus Glossy (5" x 7" / 20 sheets)
Photo Paper Plus Glossy (8.5" x 11" / 20 sheets)
Photo Paper Plus Glossy (13" x 19" / 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6" / 50 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11" / 20 sheets)
Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets)
Photo Paper Plus Semi-gloss (13" x 19" / 20 sheets)
Matte Photo Paper (4" x 6" / 120 sheets)
Matte Photo Paper (8.5" x 11" / 50 sheets)
Matte Photo Paper (13" x 19" / 20 sheets)
Fine Art Photo Rag (8.5" x 11" / 20 sheets)
Fine Art Photo Rag (13" x 19" / 20 sheets)
Fine Art Premium Matte (8.5" x 11" / 20 sheets)
Fine Art Premium Matte (13" x 19" / 20 sheets)
High Resolution Paper (8.5" x 11" / 100 sheets)
Photo Stickers (4" x 6" / 5 sheets)
1029A014
1029A027
1029A004
1029A028
1029A059
1029A009
7980A007
7980A012
7980A022
7980A019
7980A006
7980A014
1686B014
1686B020
1686B017
1686B031
7981A014
7981A004
7981A011
0587B005
0587B008
1263B004
1263B007
1033A011
0001C001
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
© 2006 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a
registered trademark or trademarks in other countries. All other product and brand names are trademarks of
their respective owners. As an ENERGY STAR® partner, Canon U.S.A., Inc. has determined that this product
meets the ENERGY STAR® guidelines for energy efficiency.
* Support program specifics are subject to change without notice.
Photo Printer
Quick Start Guide
Canon PIXMA Pro9000 Photo Printer Quick Start Guide.
Copyright
This manual is copyrighted by Canon U.S.A., Inc. with all rights reserved. Under the copyright laws, this manual
may not be reproduced in any form, in whole or in part, without the prior written consent of Canon U.S.A., Inc.
© 2006 Canon U.S.A., Inc.
Disclaimer
Canon U.S.A., Inc. has reviewed this manual thoroughly in order that it will be an easy-to-use
guide to your Canon PIXMA Pro9000 Photo Printer. All statements, technical information and recommendations
in this manual and in any guides or related documents are believed reliable, but the accuracy and completeness
thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be,
representation or warranties concerning the products described.
Specifications are subject to change without notice.
As an ENERGY STAR® partner, Canon U.S.A., Inc., has determined that this product meets the
ENERGY STAR® guidelines for energy efficiency.
All information regarding non-Canon products was compiled from publicly available information. No
representation is made regarding the accuracy thereof.
About Consumables
Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.
Trademarks
z Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the U.S.
and/or other countries.
z Macintosh and Mac are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.
z Photo Rag is a trademark of Hahnemühle FineArt GmbH.
z Adobe and Adobe Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated
in the United States and/or other countries.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
Contents
Contents
Basic Printing
Turning on the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Turning off the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printing with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Printing with Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Advanced Printing
Printing Photographs Directly from a PictBridge Compliant Device . . . . . . . . . . . . . . . . . . . . . . . 26
Accessing the Printer Driver (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the Bundled Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Printing Maintenance
Replacing an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
When Printing Becomes Faint or Colors are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Printing the Nozzle Check Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Print Head Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Print Head Deep Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Troubleshooting
Cannot Install the Printer Driver or an Application Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Cannot Connect to PC Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Print Results Not Satisfactory or Contains Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Troubleshooting Printer Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Paper Does Not Feed Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Handling Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
An Error Message Appears on the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Cannot Print Properly from the Digital Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
1
Basic Printing
Basic Printing
This Quick Start Guide describes some of the features of your printer and how
to use them. For more information, view the Pro9000 User’s Guide, Printer
Driver Guide, Photo Application Guide, and Digital Photo Printing Guide
installed on your computer, or use the online help within your printer driver
interface:
While in the printer’s properties window, press the F1 key, or click
in the
upper right corner. Then click the feature you want to know more about, or click
the Help button when displayed.
While in the Page Setup dialog box or Print dialog box, click
in the lower left
corner.
Clicking
provides detailed information about each setting.
When the Help window appears, select your desired topic.
Turning on the Printer
1
Press the POWER button.
The POWER lamp flashes green while the printer warms up and changes to steady
(non-flashing) when the printer is ready.
If the ALARM lamp begins flashing orange, refer to “Handling Error
Messages” on page 73.
2
Basic Printing
Turning off the Printer
1
To turn off the printer, press the POWER button.
When the POWER lamp stops blinking, the printer is turned off.
About the Power Plug
When removing the power plug after turing off the printer, be sure to
check that the POWER lamp is not lit. If the power plug is removed from
the wall outlet with the POWER lamp lit or blinking green, the printer
cannot protect its print heads and may be unable to print.
3
Basic Printing
Loading Paper
This section describes how to load paper in the Auto Sheet Feeder and the Front Tray.
„ Using the Auto Sheet Feeder and the Front Tray
You can load paper in both the Auto Sheet Feeder and the Front Tray.
Loading paper in the Auto Sheet Feeder is easy, and is convenient if you frequently
switch to and print on various sizes or types of paper.
Use the Front Tray to print on large size paper or to print on thick paper such as art
paper.
* There are some kinds of paper, depending on their size or type, that can only be used in either the Auto Sheet Feeder
or the Front Tray.
See “Using Specialty Media” on page 15.
„ Print Media to Avoid
Do not use the following types of paper. Using such paper will not only produce
unsatisfactory results, but can also cause the printer to jam or malfunction.
• Folded, curled or wrinkled paper
• Damp paper
• Excessively thin paper
Auto Sheet Feeder: Less than 64 gsm / 17 lb
Front Tray: Less than 0.1 mm / 4 mil
• Excessively thick paper
Auto Sheet Feeder: More than 105 gsm / 28 lb (plain paper except for supported
Canon genuine media)
* However, you can use art paper that is not produced by Canon that is up to 200 gsm / 53 lb.
See “Non-Canon Genuine Specialty Paper” in the User’s Guide.
Front Tray: More than 1.2 mm / 47 mil
• Picture postcards
• Postcards affixed with photos or stickers
• Envelopes with double flaps
• Envelopes with sticker flaps
• Envelopes with an embossed or treated surface
• Any type of paper with holes
• Paper that is not rectangular
• Paper bound with staples or glue etc.
• Paper coated with adhesive
• Paper decorated with glitter etc.
4
Basic Printing
„ Loading Paper in the Auto Sheet Feeder
For detailed information on the Canon genuine media for use with its
various printers, refer to “Using Specialty Media” on page 15, or
“Printing Media” in the User’s Guide.
1
Flatten the four corners of the paper before loading it.
z When paper is curled, gently bend it in the opposite direction of the curl
(without curling the reverse side) and then load the paper. For details on
how to flatten paper curl, refer to “Media is curled” on page 68.
z To prevent paper from being curled, we recommend handling it in the
following ways:
- Put unused paper back into the package, and store them
horizontally.
- Remove only as many sheets from the package as you need right
before printing.
2
Prepare to load paper.
2
(1) 1 Open the Paper Support.
2 Open the Paper Support
Extension to support the paper.
1
1
2
(2) 1 Gently press the
mark on
the Front Tray.
2 Pull out the Front Tray Extension
completely.
(3) Ensure that the FRONT FEED button is
not lit.
If the FRONT FEED button is lit or
flashing, set the Front Tray to its
normal printing position.
See “Returning the Front Tray to Its
Normal Printing Position” on page 14.
5
Basic Printing
3
Load the paper.
Load Limit Mark
Do not load beyond this Load Limit Mark.
(1) Load the paper
into the Auto
Sheet Feeder with
the print side
facing UP.
(2) Align the paper stack
with the right edge of
the Auto Sheet
Feeder.
(3) Pinch the Paper
Guide and slide
it against the
left side of the
paper stack.
Set the Paper Guide correctly
when printing from the Auto
Sheet Feeder. The paper may
not feed correctly if the Paper
Guide is not set correctly.
z The following paper can be used in the Auto Sheet Feeder.
Paper Size
Standard paper: From 4" x 6" / 101.6 x 152.4 mm to A3+ (13" x 19")
size (329.0 x 483.0 mm / 13 x 19 inches)
Non-standard paper: From 89.0 x 120.0 mm / 3.50 x 4.72 inches to
329.0 x 584.2 mm / 12.95 x 23 inches
Weight
From 64 gsm / 17 lb to 105 gsm / 28 lb (plain paper except for
supported Canon genuine media)
*You can use art paper that is not produced by Canon that is up to 200
gsm / 53 lb.
Do not use paper heavier than this (except for supported Canon
genuine media), as it could jam in the printer.
See “Non-Canon Genuine Specialty Paper” of the User’s Guide.
z When printing on plain paper (64 gsm / 17 lb), load up to 150 sheets in
the Auto Sheet Feeder.
However, the paper may not feed correctly depending on the type of
paper and the environment (high temperature / high humidity / low
6
Basic Printing
temperature / low humidity). If this happens, reduce the number of
sheets of paper by about half (approximately 5 mm / 0.2 inches).
z When printing on art paper that is not produced by Canon that is up to
200 gsm / 53 lb, load one sheet at a time.
z When printing on plain paper, do not stack more than 50 sheets in the
Front Tray.
z Do not touch the printed surfaces until the ink dries. For specific drying
times, refer to the instructions packaged with your media.
7
Basic Printing
„ Loading Envelopes in the Auto Sheet Feeder
Use either European DL or US Comm. Env. #10 size envelopes.
The address is rotated automatically to match the direction of the envelope when
printing.
z Do not use envelopes with embossed or treated surfaces, a double
flap, pressure seals or sticker flaps.
z Select either DL Env. (Windows) / DL Envelope (Macintosh) or Comm.
Env. #10 (Windows) / #10 Envelope (Macintosh) in the printer driver
according to the envelope size you are using. If you do not, the address
will be printed in the wrong direction.
Fold the envelope flap shut.
(1) Load the envelope
and align it with the
right edge of the Auto
Sheet Feeder with the
front face UP, and the
rear flaps DOWN on
the left.
(2) Pinch the
Paper Guide
and slide it
against the
left side of
the envelope.
A maximum of
10 envelopes
can be loaded at
once.
Printing direction
(3) Ensure that the FRONT FEED button is not lit.
If the FRONT FEED button is lit or flashing, set
the Front Tray to its normal printing position.
See “Returning the Front Tray to Its Normal
Printing Position” on page 14.
(4) Select Envelope in Media Type, and then select DL Env. (Windows) / DL Envelope
(Macintosh) or Comm. Env. #10 (Windows) / #10 Envelope (Macintosh) in Page
Size.
For a detailed description of the printer driver settings, refer to “Printing with
Windows” on page 18, or “Printing with Macintosh” on page 21.
When printing starts, the printer may not detect the envelope
correctly depending on the type of envelope. If the ALARM lamp
flashes orange eleven times, refer to “Error Regarding the Width of
Paper” on page 78 to set the printer driver not to detect the width
of the paper.
8
Basic Printing
„ Loading 4" x 6" or 5" x 7"-Sized Paper in the Auto Sheet Feeder
Cutting plain paper to 4" x 6" / 101.6 mm x 152.4 mm or 5" x 7" / 127.0 x
177.8 mm size for a trial printing can cause paper jams.
(1) Load the paper and align
it with the right edge of
the Auto Sheet Feeder
with the print side facing
UP.
• Load the paper lengthways
regardless of the direction of
the document.
• You can load up to 20 sheets
of 4" x 6"-sized paper; 10
sheets of 5" x 7"-sized
paper.
(2) Pinch the Paper Guide and
slide it against the left side
of the paper stack.
(3) Ensure that the FRONT FEED button is not lit.
If the FRONT FEED button is lit or flashing, set the
Front Tray to its normal printing position.
See “Returning the Front Tray to Its Normal Printing
Position” on page 14.
(4) Select 4 x 6 in 101.6 x 152.4 mm or 5 x 7 in 127.0 x 177.8 mm from Page Size in
the printer driver.
For a detailed description of the printer driver settings, refer to “Printing with
Windows” on page 18, or “Printing with Macintosh” on page 21.
Always load paper in portrait orientation. Loading paper in
landscape orientation can cause the paper to be jammed.
Portrait
Landscape
We recommend using Canon genuine photo media when printing
photographs.
See “Using Specialty Media” on page 15.
9
Basic Printing
„ Loading Paper in the Front Tray
FRONT FEED Button
You can check the printer status by FRONT FEED button indication.
The FRONT FEED button flashes quickly (two flashes at a time) when preparations for
loading the paper in the Front Tray are finished. Load the paper in the Front Tray
correctly.
The FRONT FEED button flashes slowly (one long flash at a time) when preparations to
start printing from the Front Tray are complete. Start printing from the Front Tray.
The FRONT FEED button is unlit when the Front Tray is in its normal printing position.
The FRONT FEED button lights when the Front Tray is in the Front Paper Feeding
Position.
When loading paper in the Front Tray, the paper sticks out from the back
of the printer. Keep a space of 40 cm / 15.7 inches for this purpose
behind the printer.
There are wheels on the back corners of the printer. Lift up the front of the
printer to move it back and forth.
For detailed information on the Canon genuine media for use with its
various printers, refer to “Using Specialty Media” on page 15, or
“Printing Media” in the User’s Guide.
1
Open the Front Tray.
(1) Gently press the
on the Front Tray.
10
mark
Basic Printing
2
Set the Front Tray.
To set the Front Tray in the Front Paper Feeding Position, follow the procedure below.
Side view of the printer
(2) Lift the
Front Tray.
(1) Tilt the Front
Tray upward.
(3) Tilt the Front Tray forward to
set it in the Front Paper
Feeding Position.
The FRONT FEED button lights.
(4) Press the REAR SUPPORT button
to open the Rear Support.
11
Basic Printing
3
Prepare to load paper.
(2) Press the right
corner of the Rear
Support to open
the Rear Support
Extension.
When loading paper
that is Letter size or
smaller, this
procedure is not
necessary.
(1) Pull out the Front Tray
Extension completely.
(3) Press the FRONT FEED button.
The printer starts making operating
noises and then the POWER lamp flashes
for about 20 seconds.
Do not load paper when the POWER lamp is flashing. Otherwise, the
paper or the printer may be damaged.
4
Load the paper.
(1) Ensure that the POWER lamp is lit
and the FRONT FEED button is
flashing quickly.
If the POWER lamp is flashing
green, wait until it stops flashing.
(2) Load the paper straight
into the Front Tray with
the print side facing UP.
Align the front edge of
the paper with the
mark on the Front Tray.
When printing from the
Front Tray, load one sheet
in the Front Tray at a time.
Align the right edge of the
paper against the right side of
the Front Tray.
If the printer is not used for 5 minutes or more while it is as described in
(1) above, then the FRONT FEED button stops flashing and stays lit and you
cannot set the paper. If this happens, return to (3) in step 3.
12
Basic Printing
z When paper is curled, gently bend it in the opposite direction of the
curl (without curling the reverse side) and then load the paper. For
details on how to flatten paper curl, refer to “Media is curled” on page
68.
z To prevent paper from being curled, we recommend handling it in the
following ways:
- Put unused paper back into the package, and store them
horizontally.
- Remove only as many sheets from the package as you need right
before printing.
z For details on how to load the paper, refer to the appropriate section in
“Printing Media” in the User’s Guide.
5
Prepare to start printing.
(1) Press the FRONT
FEED button.
The paper feeds
into the printer
automatically
and the FRONT
FEED button
flashes slowly.
Printing preparations are complete. Start printing.
z The following paper can be used in the Front Tray.
Paper Size
Standard paper: From 4" x 6" / 101.6 x 152.4 mm to 14" x 17" / 355.6
x 431.8 mm
Non-standard paper: From 100.0 x 148.0 mm / 3.94 x 5.83 inches to
355.6 x 584.2 mm / 14 x 23 inches
Thickness
From 0.1 mm / 4 mil to 1.2 mm / 47 mil
Do not use paper thicker than this, as it could jam in the printer.
To Print Continuously
z To print from the Front Tray again, return to (3) in step 3 and load paper
in the Front Tray. Then start printing.
13
Basic Printing
„ Returning the Front Tray to Its Normal Printing Position
When using the Auto Sheet Feeder, set the Front Tray to its normal printing position.
z Be sure to follow the procedure below when returning the Front Tray to
its normal printing position. Otherwise, the printer may be damaged.
z When the Front Tray is set to the Front Paper Feeding Position, printing
by using the Auto Sheet Feeder is not possible. Be sure to set it to its
normal printing position.
1
Hold the Front Tray and slowly tilt it like you are closing it.
Tilting the Front Tray lowers it to
its normal printing position.
2
Open the Front Tray.
(1) Open the Front Tray to return it
to its normal printing position.
(2) Ensure that the FRONT FEED
button is not lit.
14
Basic Printing
Using Specialty Media
Canon recommends that you use Canon genuine media to ensure optimal print quality.
„ Photo Quality Media
• High Resolution Paper
• Glossy Photo Paper
• Matte Photo Paper
• Photo Paper Plus Glossy
• Photo Paper Plus Semi-gloss
• Photo Paper Pro
• Fine Art Paper “Museum Etching”
• Fine Art Paper “Photo Rag™”
• Fine Art Paper Premium Matte
• Photo Stickers
„ Media Suited for Business
Documents
• High Resolution Paper
15
Basic Printing
„ Canon Genuine Media
Media Type
Paper Support Load Limit
Auto Sheet Feeder Front Tray
High Resolution
13" x 19": up to 20 13" x 19": 1 sheet
Paper
sheets
11" x 17": up to 50 11" x 17": 1 sheet
sheets
Letter: up to 80
Letter: 1 sheet
sheets
Super White Paper Up to 13 mm or
1 sheet
0.52 inches
Glossy Photo Paper 13" x 19": 1 sheet 13" x 19": 1 sheet
Letter: up to 10
Letter: 1 sheet
sheets
4" x 6": up to 20
4" x 6": 1 sheet
sheets
Matte Photo Paper 13" x 19": 1 sheet 13" x 19": 1 sheet
Letter: up to 10
Letter: 1 sheet
sheets
4" x 6": up to 20
4" x 6": 1 sheet
sheets
Photo Paper Plus
13" x 19": 1 sheet 13" x 19": 1 sheet
Glossy
Letter: up to 10
Letter: 1 sheet
sheets*1
5" x 7": up to 10
5" x 7": 1 sheet
sheets*1
4" x 6": up to 20
4" x 6": 1 sheet
sheets*1
Photo Paper Plus
13" x 19": 1 sheet 13" x 19": 1 sheet
Semi-gloss
8" x 10": up to 10
8" x 10": 1 sheet
sheets*1
Letter: up to 10
Letter: 1 sheet
sheets*1
4" x 6": up to 20
4" x 6": 1 sheet
sheets*1
Photo Paper Pro
13" x 19": 1 sheet 13" x 19": 1 sheet
8" x 10": 1 sheet
8" x 10": up to 10
sheets*1
Letter: up to 10
Letter: 1 sheet
sheets*1
4" x 6": up to 20
4" x 6": 1 sheet
sheets*1
16
Printer Driver Setting
for Media Type
High Resolution
Paper
Plain Paper
Glossy Photo Paper
Matte Photo Paper
Photo Paper Plus
Glossy
Photo Paper Plus
Semi-gloss
Photo Paper Pro
Basic Printing
Media Type
Fine Art Paper
“Museum
Etching”*4*5
Fine Art Paper
“Photo Rag”*4
Fine Art Paper
Premium Matte*5
Photo Stickers*2
Paper Support Load Limit
Auto Sheet Feeder Front Tray
Not loadable*3
13" x 19": 1 sheet
Letter: 1 sheet
Printer Driver Setting
for Media Type
13" x 19": 1 sheet
Letter: 1 sheet
Not loadable*3
Fine Art Photo Rag
1 sheet
13" x 19": 1 sheet
Letter: 1 sheet
13" x 19": 1 sheet
Letter: 1 sheet
1 sheet
Fine Art Museum
Etching
Fine Art Premium
Matte
Photo Paper Plus
Glossy
*1 When loading a stack of paper, the printed side may be marked when it is fed in. If this happens, load paper one
sheet at a time.
*2 You can specify the print setting easily by using the Easy-PhotoPrint provided with the Setup CD-ROM.
*3 Feeding from the Auto Sheet Feeder can damage the printer. Always load in the Front Tray.
*4 Canon genuine media is produced and stored to get optimum printing quality. We recommend using Canon genuine
media.
*5 If you are using this paper, you cannnot print in a 35 mm / 1.38 inches margin on the top and bottom edges.
If you choose a paper size which says “Art XX [Margin 35 mm]” in the printer driver, a limit is set to prevent printing
in a 35 mm / 1.38 inches margin on the top and bottom edges of the paper.
We recommend checking the area being printed in the preview screen before printing.
Refer to the Printer Driver Guide.
z When using plain paper (64 gsm or 17 lb), up to 150 sheets (13 mm or
0.52 inches in height) can be loaded in the Auto Sheet Feeder. Select
Plain Paper from Media Type in the printer driver.
z For a detailed description of printing media types, refer to the User’s
Guide.
17
Basic Printing
Printing with Windows
z Menu and command names may differ between software applications, and
more steps may be required. For details, refer to the documentation for each
software application you use.
z The steps described in this section are for printing in Windows® XP Service
Pack 2 (hereafter, called Windows XP SP2).
z You can use Easy-PhotoPrint or Easy-PhotoPrint Pro to easily do print
operations when printing photographs. Easy-PhotoPrint and Easy-PhotoPrint
Pro are provided on the Setup CD-ROM. For details on how to use EasyPhotoPrint and Easy-PhotoPrint Pro, refer to the Photo Application Guide.
1
Turn on the printer.
See “Turning on the Printer” on page 2.
2
Load the paper in the printer.
See “Loading Paper in the Auto Sheet Feeder” on page 5 or “Loading Paper in the
Front Tray” on page 10.
3
Create a document or open a file to print.
When printing in grayscale, we recommend printing with the top and
bottom margins of the paper set to more than 45 mm / 1.77 inches.
Depending on an image, without these margins, the printing troubles
may occur on the top and/or bottom edges of the paper such as uneven
coloration or white streaks, and the print quality may be degraded. In this
case, print the image using the Easy-PhotoPrint Pro provided on the
Setup CD-ROM. Or, prepare paper whose longer side is at least 90 mm /
3.54 inches longer than the length of the image, then print it with the top
and bottom margins of the paper set to 45 mm / 1.77 inches using your
page layout software. For details on how to use the Easy-PhotoPrint Pro,
refer to the Photo Application Guide.
18
Basic Printing
4
Open the printer properties dialog box.
(1) Select Print from the application software’s File menu.
The Print dialog box opens.
(2) Ensure that your printer
is selected.
(3) Click Preferences or
Properties.
5
Specify the required settings.
(1) Click Media Type to select
the type of media loaded in
the printer.
(2) Ensure that Paper Source is set
to the position in which you
loaded the paper in step 2.
(3) Click OK.
19
Basic Printing
z From the Page Setup tab, select the correct document size to be
printed. If the size is different from that set in the application, then you
need to set it to the same size or use Scaled Printing or Fit-to-Page
Printing. Refer to the Printer Driver Guide.
z To adjust the Print Quality settings, select Custom and click Set on the
Main tab. You can control the print quality in the Custom dialog box.
z For details about other printer driver functions, click Help or
Instructions to view the Help or Printer Driver Guide. Instructions is
displayed on the Main and Maintenance tabs only. If the On-screen
Manual is not installed, Instructions is not displayed.
z Selecting the Preview before printing check box displays a preview
screen that allows you to confirm the selected printing effects and how
your document will look when printed. Some applications do not have
a preview function.
6
Print the document.
(1) Click Print or OK.
Do not open the Top Cover while
printing.
You can cancel a print job in progress by simply pressing the RESUME/
CANCEL button on the printer.
See “Canceling Printing” on page 25.
20
Basic Printing
Printing with Macintosh
z Menu and command names may differ between software applications, and
more steps may be required. For details, refer to the documentation for each
software application you use.
z The steps described in this section are for printing in Mac® OS X v.10.4.x
(hereafter called Macintosh®).
z You can use Easy-PhotoPrint or Easy-PhotoPrint Pro to easily do print
operations when printing photographs. Easy-PhotoPrint and Easy-PhotoPrint
Pro are provided on the Setup CD-ROM. For details on how to use EasyPhotoPrint and Easy-PhotoPrint Pro, refer to the Photo Application Guide.
1
Turn on the printer.
See “Turning on the Printer” on page 2.
2
Load the paper on the printer.
See “Loading Paper in the Auto Sheet Feeder” on page 5 or “Loading Paper in the
Front Tray” on page 10.
3
Create a document or open a file to print.
When printing in grayscale, we recommend printing with the top and
bottom margins of the paper set to more than 45 mm / 1.77 inches.
Depending on an image, without these margins, the printing troubles
may occur on the top and/or bottom edges of the paper such as uneven
coloration or white streaks, and the print quality may be degraded. In this
case, print the image using the Easy-PhotoPrint Pro provided on the
Setup CD-ROM. Or, prepare paper whose longer side is at least 90 mm /
3.54 inches longer than the length of the image, then print it with the top
and bottom margins of the paper set to 45 mm / 1.77 inches using your
page layout software. For details on how to use the Easy-PhotoPrint Pro,
refer to the Photo Application Guide.
21
Basic Printing
4
Select Paper Size.
(1) Select Page Setup from the application software’s File menu.
The Page Setup dialog box opens.
(2) Confirm that Pro9000 is
selected in Format for.
(3) Select the desired
paper size from Paper
Size.
(4) Click OK.
5
Specify the required settings.
(1) Select Print from the application software’s File menu.
The Print dialog box opens.
(2) Select Quality & Media from
the pop-up menu.
(3) Select the desired media type
from Media Type.
(4) Ensure that Paper Source is set
to the position in which you
loaded the paper in step 2.
(5) Select the print mode
appropriate to your document
from Print Mode.
22
Basic Printing
When you select the print mode appropriate to your document from
Print Mode, the document will be printed in color and at a print
quality suited to the characteristics of the Media Type you have
selected.
- Printing a top-quality photo: Select when printing documents
consisting mainly of photographs and graphics featuring fine
color gradation.
- Printing tables and charts: Select when printing documents
consisting mainly of graphs and graphics (illustrations) with
strong color definition.
- Printing a composite document: Select when printing
documents consisting mainly of text.
- Detailed Setting: Select to fine-tune the Print Quality and
Halftoning settings.
(6) Select Color Options
from the pop-up menu.
(7) Select the type of the
document from Color
Mode.
z For details about the printer driver, refer to the Printer Driver
Guide.
z To view the Printer Driver Guide, click
on any Print dialog box
that has a Quality & Media, Color Options, Special Effects,
Borderless Printing, or Margin selected from the pop-up menu. If
the On-screen Manual is not installed, the Printer Driver Guide is
not displayed even if
is clicked.
z Clicking the Preview button displays a preview screen that allows
you to confirm the selected printing effects and how your
document will look when printed. Some applications do not have
a preview function.
23
Basic Printing
6
Print the document.
(1) Click Print.
Do not open the Top Cover while printing.
You can cancel a print job while printing.
See “Canceling Printing” on page 25.
24
Basic Printing
Canceling Printing
You can cancel a print job while printing, with the RESUME/CANCEL button on the printer.
1
Press the RESUME/CANCEL button while printing.
(1) Press the RESUME/CANCEL
button.
Printing is canceled and paper is fed out.
You can also cancel a print job by clicking Cancel Printing on the Canon IJ
Status Monitor. To display the Canon IJ Status Monitor, click Canon
Pro9000 on the taskbar.
1
Click the printer’s icon in the Dock and display the list of print jobs in
progress.
If you are using Mac OS X v.10.2.8, click on the printer icon in the Dock to start up
the Print Center and double-click on the name of your printer in the Printer List to
open a list of print jobs in progress.
2
Select an undesired document and click the Delete icon.
The print job is deleted.
To temporarily stop a job in progress, click Hold. To cancel all the jobs in
the list, click Stop Jobs.
25
Advanced Printing
Advanced Printing
Printing Photographs Directly from a PictBridge
Compliant Device
Connecting a PictBridge compliant device such as a digital camera, camcorder or mobile
phone to the printer allows you to print recorded images directly without using a computer.
z PictBridge is an industry standard enabling a range of digital photo
solutions, including the Direct Printing of photos from a digital camera,
camcorder or mobile phone* without the need to use a computer.
z It is possible to specify which images to print and various print settings from
the operation panel of your camera or mobile phone.
* Hereafter, the PictBridge compliant digital camera, digital camcorder, or camera-equipped mobile
phone are collectively called a PictBridge compliant device.
This mark indicates that
the product is PictBridgecompatible.
26
Advanced Printing
„ Connecting to a PictBridge Compliant Device
To connect a PictBridge compliant device to this printer, use the USB cable supplied
with the device.
Do not connect any equipment other than PictBridge compliant devices to
the Direct Print Port of the printer. If you do so, electric shock, fire, or
damage to the device could result.
z When printing photos with the digital device connected to the printer,
it is advisable to use the AC adapter supplied with the device. If you
use the device battery, be sure to charge it fully.
z The Print Head cannot be aligned using the controls of the digital
device. The print head alignment can be performed simply by pressing
the RESUME/CANCEL button on the printer, or by connecting the
printer to the computer and then executing automatic print head
alignment. Refer to “Aligning the Print Head” on page 58.
1
2
Set up the printer.
Turn on the printer.
See “Turning on the Printer” on page 2.
3
Load the paper in the Auto Sheet Feeder.
When printing on 14" x 17" / 355.6 x 431.8 mm paper, load paper in the
Front Tray.
See “Loading Paper in the Front Tray” on page 10.
27
Advanced Printing
4
Connect the PictBridge compliant device to the printer.
Depending on the model or brand of your PictBridge compliant device,
you may have to select a print mode of producing photos before
connecting the device.
You may also have to turn on the device or select Play mode manually
after connecting the device to the printer.
Perform necessary operations according to the instruction manual
supplied with your device.
(1) Make sure the device is turned off.
(2) Connect the device to the printer using the USB cable.
The PictBridge compliant devices turn on automatically, when
connected to the printer. For a device not turns on automatically,
turn it on manually.
28
Advanced Printing
(3) Set up the device for Direct Printing.
When the connection between the device and printer has been established, the
POWER lamp on the printer flashes twice.
* The power-on sequence may differ depending on the model or brand of the device.
will appear on the LCD display of the device when the printer is correctly
connected.
„ Printing Photographs Directly from a PictBridge Compliant Device
When operating the device, be sure to follow the instructions given in the instruction
manual supplied with the device. Let’s take a look at the paper size, paper type, layout,
image optimization modes, and date/file number printing modes that can be set on a
PictBridge compliant device connected to the printer.
Checking or Changing PictBridge Print Settings From Your Camera
To change the PictBridge print settings, operate your device to select the PictBridge
print setup mode and confirm or change the settings.
Additional settings
The settings explained below cannot be made depending on the brand or model of
your device. If any setting cannot be made, the default setting explained below is
used.
Names of settings that are displayed on Canon PictBridge compliant device are used
in the description given below. Different names may be displayed on your device
depending on the brand or model.
For details, refer to your device’s instruction manual.
About the Image Data Format for Printing
This printer accepts images* taken with a camera compatible with the Design rule for
Camera File System.
* Exif2.21 compliant
About “Paper size” and “Paper type”
By default, 4" x 6" is selected from Paper size and Photo (Photo Paper Plus Glossy) is
selected from Paper type for this printer.
29
Advanced Printing
The following sizes and types of paper can be loaded in the printer by selecting options
from Paper size and Paper type.
“Paper size” setting “Paper type” setting
4" x 6" (Default)
Photo (Default)
Photo
Photo
Semi-gloss*2
Fast Photo
Photo
Semi-gloss*2
*3
5" x 7"
8" x 10"
8.5" x 11" (Letter)
*5*6
Fast Photo
Photo
Photo
Semi-gloss*2
Fine Art*4
13" x 19"
*3
Fast Photo
Photo
Photo
Semi-gloss*2
Fine Art*4
Fast Photo
Paper loaded in printer Paper Source
Photo Paper Plus Glossy Auto Sheet
Feeder
Glossy Photo Paper
*1
Photo Stickers
Photo Paper Plus Semigloss
Photo Paper Pro
Photo Paper Plus Glossy
Photo Paper Plus Semigloss
Photo Paper Pro
Photo Paper Plus Glossy
Glossy Photo Paper
Photo Paper Plus Semigloss
Fine Art Paper “Photo
Rag”
Photo Paper Pro
Photo Paper Plus Glossy
Glossy Photo Paper
Photo Paper Plus Semigloss
Fine Art Paper “Photo
Rag”
Photo Paper Pro
*1 This paper is exclusively used to print photo stickers. When printing on sticker paper, select 4" x 6" in Paper size.
*2 This setting can be selected only for Canon PictBridge compliant devices (note that it cannot be selected for some
models). If your device does not have this setting, select Photo or Default in Paper type.
*3 This size can be selected only for Canon PictBridge compliant devices (note that it cannot be selected for some
models).
*4 This setting can be selected only for Canon PictBridge compliant devices (note that it cannot be selected for some
models). When Fine Art is selected for Paper type, bordered printing will be performed even when Borderless is
selected for Layout.
*5 When 8.5" x 11" (Letter) is selected in Paper size, you can select Plain Paper in Paper type. When Plain Paper is
selected in Paper type, bordered printing will be performed even if you select Borderless in Layout.
*6 When 8.5" x 11" (Letter) is selected in Paper size, you can print in 4-up layout.
30
Advanced Printing
About “Layout” and “Trimming”
By default, Borderless is selected for Layout and Off (No trimming) is selected for
Trimming for this printer.
When printing onto Photo Stickers (PS-101) (16-up), Select N-up for
Layout, then select 16.
z Some PictBridge compliant devices display the Layout option; 2-up, 4up, 9-up, and 16-up. In this case always select 16-up.
z If there are no options on the PictBridge compliant device that
correspond to 16-up, printing on stickers is not possible.
z When printing onto Photo Stickers (PS-101) (16-up), do not select
Borderless for Layout.
About “Image optimize”
By default, ExifPrint is selected for this printer.
If you use a Canon PictBridge-compatible device, you can select VIVID, NR, VIVID+NR,
or Face. (Note that these options cannot be selected for some models.)
z When VIVID is selected, green and blue portions of photos are printed
vividly.
z When NR (Noise Reduction) is selected, noise in blue portions, such as
the sky, and dark portions is removed.
z When VIVID+NR is selected, functions of both VIVID and NR are
performed.
z When Face is selected, backlit images are corrected.
• For Flexible Color Adjustment
With some types of Canon PictBridge compliant single-lens reflex cameras you can
make finer color adjustments by selecting the color mode that is most suitable for
what you want to achieve.
You can select from; Natural, Natural M, B/W, Cool tone or Warm tone. Refer to the
Digital Photo Printing Guide (on-screen manual) or the instruction manual provided
with your PictBridge compliant Canon device.
z When Natural is selected, natural colors are realistically reproduced in
the printed photo.
z When Natural M is selected, you can adjust the color (contrast etc.)
more carefully specifically than Natural.
z When B/W is selected, the photo is printed like a black and white
photo.
z When Cool tone is selected, the photo is printed in a cool black and
white tone.
31
Advanced Printing
z When Warm tone is selected, the photo is printed in a warm black and
white tone.
z If the printing troubles have occurred on the top and/or bottom edges
of the paper such as uneven coloration or white streaks when printing
with B/W, Cool tone, or Warm tone selected, we recommend printing it
from the computer with the top and bottom margins set to more than
45 mm / 1.77 inches. For details on how to print in grayscale from the
computer, refer to the Printer Driver Guide or Photo Application Guide.
About “Date/File No. print”
By default, Off is selected for this printer.
If you select an image which has had the shooting date embedded in it using a camera
with the print mode, select Off for this function. If you select Date, File No., or Both, the
date and/or file number will be printed over the embedded date.
Other Settings
If you use a Canon PictBridge-compliant device, you can use the following print
settings. (Note that these print settings cannot be used for some models.) For details,
refer to your device’s instruction manual.
• Shooting Info (Exif Data)
You can print shooting info (Exif data) on photos in list format, or in the margins of
specified photos.
Select Layout, then select the item displayed with the [i] icon.
• 35 mm Film Style Layout (Contact Printing Layout)
You can print selected photos or index-specified photos as 35 mm film style layout
(contact printing layout).
Select Layout then select the item displayed with the film icon.
z Never disconnect the USB cable during printing.
z When disconnecting the USB cable between the device and printer, follow the
instructions given in the instruction manual of the device.
z Controls of the device cannot be used for the following functions:
- Print quality setting
- Printer maintenance
z For the device operation method and troubleshooting, refer to your device
manual. For print error messages, see “Cannot Print Properly from the Digital
Camera” on page 80.
32
Advanced Printing
Checking or Changing PictBridge Print Settings From the Printer
You can change the printer’s default PictBridge print settings, such as paper size and
type. To do this, install the Canon Setup Utility from the included CD-ROM and connect
the printer to a computer. For details, refer to “Canon Setup Utility Menu (Windows)” or
“Canon Setup Utility Menu (Macintosh)” in the User’s Guide.
Accessing the Printer Driver (Windows)
The printer properties dialog box can be opened from either within an application, or
directly from the Windows Start menu.
This manual refers to Windows XP SP2 operation.
The operations may vary depending on the version of your Windows operating
system.
„ Opening the Printer Properties Dialog Box from Your Application
Program
Depending on your application program, the command and menu names
may differ, and there may be more steps involved in opening the printer
properties dialog box. For more details, see the user’s manual for your
application.
1
In your application program, select the command to print a document.
The Print dialog box can usually be opened by selecting Print from the File menu.
2
Ensure that the name of your printer is selected. Then click Preferences (or
Properties).
The printer properties dialog box opens.
„ Opening the Printer Properties Dialog Box Directly from the Start
Menu
This method is used for printer maintenance and configuring shared print settings for
all application programs.
1
Click Start and select Control Panel, Printers and Other Hardware, and then
Printers and Faxes.
For non-Windows XP, click Start, select Settings, and then Printers.
2
Select the icon of your printer.
33
Advanced Printing
3
Open the File menu and select Printing Preferences (or Properties).
The printer properties dialog box opens.
When opening the printer properties dialog box from Properties, the tabs related to
the Windows function (e.g., the Ports tab, or the Details tab) are displayed. These
tabs are not displayed, when the printer properties dialog box is opened from
Printing Preferences or application programs. For details about these tabs, refer to
the Windows documentation.
For details on how to set each function, refer to the Help or Printer Driver
Guide.
34
Advanced Printing
Using the Bundled Software
The Setup CD-ROM includes photo applications designed to edit the photographs taken by a
digital camera and print them as photo-lab quality prints without standard white borders.
Please use the application(s) suitable for your print purposes.
z To install applications, refer to the Easy Setup Instructions.
z For details about using the photo applications, refer to the Photo Application
Guide.
„ Easy-PhotoPrint (Windows/Macintosh)
You can make a Borderless Print easily and quickly, just by selecting a photograph
taken with a digital camera and the paper type on which to print. Also it has tools to
correct red eye caused by the camera’s flash or smooth and beautify the facial skin. It
is compatible with ExifPrint*.
„ Easy-PhotoPrint Pro (Windows/Macintosh)
Use Easy-PhotoPrint Pro with Adobe® Photoshop® CS or Adobe Photoshop CS2 for
professional level editing and printing. You can also maintain high image quality when
printing by using it together with Digital Photo Professional, which is included with
digital single-reflex cameras manufactured by Canon. These recommendations are for
people who demand higher quality when printing photos.
Easy-PhotoPrint Pro cannot be installed in Windows Me and Windows 98.
„ PhotoRecord (Windows)
You can create fun and unique photo albums with the decorative themes such as frame,
background, and clip-art. You can also copy or move the decorated photos.
It is compatible with ExifPrint*.
„ Easy-WebPrint (Windows)
You can easily print out homepages displayed on Internet Explorer in full size without
its right-hand side being cropped. This application is automatically added to the
Internet Explorer toolbar. Internet Explorer 6.0 is recommended.
* ExifPrint is the worldwide standard. Under ExifPrint, the digital camera can record data tags for specific camera
settings and functions such as whether the flash was on or off, if the camera was in portrait or night scene mode, etc.
Canon PIXMA Printers support ExifPrint and use a suitable photo application to read the camera data precisely,
producing optimal prints. This enables you to create prints that reproduce color more accurately.
35
Printing Maintenance
Printing Maintenance
Replacing an Ink Tank
Replace ink tank(s) if they are out of ink. When replacing them, check the model numbers
and their installation positions. With this printer, the following ink tanks are used.
z Green: CLI-8G
z Photo Cyan: CLI-8PC
z Red: CLI-8R
z Cyan: CLI-8C
z Photo Magenta: CLI-8PM
z Magenta: CLI-8M
z Black: CLI-8BK
z Yellow: CLI-8Y
z Carefully check the labels on the ink tanks so you do not mistakenly insert
them in the wrong positions. The installation positions of the ink tanks from
the left are; green, red, photo magenta, black, photo cyan, cyan, magenta
and yellow.
z Should missing characters or white streaks appear despite sufficient ink
levels, refer to “When Printing Becomes Faint or Colors are Incorrect” on page
45.
36
Printing Maintenance
„ Getting the Ink Level Information
Ink Level Indication on the Printer
You can confirm the ink level in each ink tank through the ink lamps. Open the Top
Cover of the printer to see how the ink lamps light or flash.
Ink is low:
The ink lamp flashes slowly (at about three second interval). You can
continue printing, but we recommend preparing a new ink tank to replace
the associated ink tank.
Repeats
Ink is out:
The ink lamp flashes quickly (at about one second interval), and the
ALARM lamp on the printer flashes orange four times. Replace the ink
tank with a new one.
Repeats
* When the ALARM lamp on the printer flashes orange seven or thirteen times, an error has occurred and therefore the
printer is unable to print. For details, refer to “Handling Error Messages” on page 73.
Ink Level Indication on the PC
Open the Canon IJ Status Monitor to check the ink level information.
1. Open the printer properties dialog box.
See “Accessing the Printer Driver (Windows)” on page 33.
2. Click View Printer Status on the Maintenance tab.
The following message will be displayed.
* You can also display the Canon IJ Status Monitor by clicking the Canon IJ Status Monitor button which appears on
the taskbar during printing.
Confirm whether any symbols are
displayed here.
Ink is low: The [!] symbol appears above an ink tank that is low. You can continue
printing, but we recommend preparing a new ink tank to replace the
associated ink tank.
Ink is out: The [x] symbol appears above an empty ink tank. Click Ink Details to
show the ink tank information, then replace the ink tank with a new one.
37
Printing Maintenance
Open the Canon IJ Printer Utility to check the ink level information.
1. Select Applications from the Go menu, and then double-click the Utilities folder.
2. Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2.8, double-click the Print Center icon.
3. Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2.8, select the name of your printer from the Name list
and click Configure.
4. Select the name of your printer from the Product list and click Maintenance.
The Canon IJ Printer Utility launches.
5. Select Ink Level Information from the pop-up menu.
The following dialog box is displayed.
Confirm whether any symbols are
displayed here.
Ink is low: The [!] symbol appears above an ink tank that is low. You can continue
printing, but we recommend preparing a new ink tank to replace the
associated ink tank.
Ink is out: The [x] symbol appears above an empty ink tank. Click About ink to
show the ink tank information, then replace the ink tank with a new one.
38
Printing Maintenance
„ Knowing When to Replace Ink Tanks
The ALARM lamp on the printer flashes orange four times once any one of the ink tanks
is out of ink. If ink is out during printing, a message will be displayed on your PC. Check
to see which ink tank is out of ink, and replace it with a new one. Close the Top Cover
after ink tank replacement to resume printing.
z If printing has not finished, you can continue printing for a while by pressing the
RESUME/CANCEL button on the printer with the empty ink tank installed. However, you
will need to replace it with a new one as soon as printing finishes. If you continue
printing with an empty ink tank, it may damage the printer.
* Printing does not resume if any of the ink tanks are removed. Be sure to press the RESUME/CANCEL button with the
ink tanks installed.
* Continuing to print in the out of ink state will cause the remaining ink level to be displayed incorrectly in the Canon IJ
Status Monitor.
z Click Cancel Printing to cancel printing. Replace the ink tank with a new one.
Ink tank with no ink
39
Printing Maintenance
z If printing has not finished, you can continue printing for a while by pressing the
RESUME/CANCEL button on the printer with the empty ink tank installed. However, you
will need to replace it with a new one as soon as printing finishes. If you continue
printing with an empty ink tank, it may damage the printer.
* Printing does not resume if any of the ink tanks are removed. Be sure to press the RESUME/CANCEL button with the
ink tanks installed.
* Continuing to print in the out of ink state will cause the remaining ink level to be displayed incorrectly in the Canon IJ
Printer Utility.
z Click Delete Job to cancel the current printing job. Click Stop Job to stop the current
printing job. Click Stop All Jobs to stop all printing jobs. Replace the ink tank with a new
one.
40
Printing Maintenance
„ Replacing Ink Tanks
When an ink tank runs out of ink, replace it using the following steps.
1
Ensure that the printer is on, and then open the Front Tray.
Gently press the
2
mark on the Front Tray.
Open the Top Cover.
The Print Head Holder moves to the center.
z If the Top Cover is left open for more than 10 minutes, the Print Head
Holder moves to the right. Close and reopen the Top Cover to return the
Print Head Holder to the center.
z If you open the Top Cover while the printer is preparing to feed paper
from the Front Tray (when the FRONT FEED button is flashing quickly),
the Print Head Holder may not move to the center.
If this happens, close the Top Cover, press the FRONT FEED button and
wait until the FRONT FEED button stops flashing and stays lit.
To continue printing from the Front Tray after replacing the ink tank, go
to (3) in step 3 in “Loading Paper in the Front Tray” on page 12 and
start printing again.
3
Remove the ink tank whose lamp is flashing fast.
Do not touch the lock lever;
remove only the ink tank.
Push the tab and remove
the ink tank.
z Handle ink tanks carefully to avoid staining clothing or the surrounding
area.
z Discard empty ink tanks according to the local laws and regulations
regarding disposal of consumables.
Be sure to replace ink tanks one by one when replacing more than one ink
tank.
41
Printing Maintenance
4
Prepare a replacement tank.
Do not
touch the
electrical
contacts.
(1) Unpack the new ink tank and completely pull off the orange tape. Then, remove
the film completely.
(2) Remove the orange protective cap from the bottom of the ink tank and discard it.
z Be sure to remove the clear film from the ink tank in the exact
order shown in (1) in step 4, as failure to follow this step may
cause the ink to leak and stain your clothes and hands.
z Do not touch the electrical contacts on the ink tank. Doing so can
cause the printer to malfunction or become unable to print.
z Do not squeeze the side of ink tanks as this may cause the ink to
leak out and stain your clothes and hands.
z Do not re-attach the protective cap once you have removed it.
z Do not touch the open ink port once the protective cap is
removed, as this may prevent the ink from being ejected
properly.
z Ink on the removed protective cap may stain your clothes and
hands.
z Ensure that all the orange tape has been peeled off along the
perforation. If there remains a part of the orange tape, ink may
not be ejected correctly.
42
Printing Maintenance
5
Insert the ink tank.
Lamp lights red
(1) Insert the ink tank into the Print Head.
(2) Press on the
mark on the ink tank until the ink tank snaps firmly into place.
(3) Ensure that the ink lamp lights red.
Ensure that all the ink tanks are installed in the order directed by the
label. The printer cannot be used unless all the ink tanks are installed.
43
Printing Maintenance
6
Close the Top Cover.
The ink tank installation process is now complete.
z The ALARM lamp still flashes orange after the Top Cover is closed if an
ink tank is not installed properly. Open the Top Cover and make sure
that all the ink tanks are installed in the correct order directed on the
label.
z To maintain optimal print quality, use an ink tank within six months of
its first use.
z Once an ink tank has been used, do not remove it from the printer and
leave it out in the open. This will cause the ink tank to dry out and the
printer may not operate properly if it is reinstalled.
z Color ink consumption may occur even when black-and-white or
grayscale printing is specified.
Color ink is consumed in the head cleaning and deep cleaning, which
are necessary to maintain the printer’s capabilities.
z When you start printing after replacing the ink tank, the printer
executes Print Head Cleaning automatically. Do not perform any other
operations until the Print Head Cleaning finishes. The POWER lamp
flashes green during cleaning.
44
Printing Maintenance
When Printing Becomes Faint or Colors are Incorrect
When printing becomes faint or colors are incorrect, even if ink remains in the ink tanks, the
Print Head nozzles are probably clogged. Follow the procedures below to clean the nozzles.
If the ruled lines are shifted after running the print head maintenance, align the Print Head.
Before printing the nozzle check pattern or cleaning the Print Head, check the
following;
z Open the Top Cover and make sure that all the ink tanks click into place and
then their ink lamps light red.
If any one of the ink lamps is flashing slowly, the associated ink tank is
running low. You can continue printing, but we recommend preparing a new
ink tank to replace the associated ink tank.
If any one of the ink lamps is flashing quickly, the associated ink tank is
empty. Replace the ink tank. See “Replacing Ink Tanks” on page 41.
If an ink lamp is flashing even though ink remains in that ink tank, it is
inserted in the wrong position. Make sure that the correct ink tank color is
inserted in each position referring to the color guide on the print head lock
lever. See “Replacing an Ink Tank” on page 36.
If any one of the ink lamps is unlit, press the
mark on the ink tank to fully
insert it. Make sure that all packaging material is peeled off the ink tank. See
“Replacing Ink Tanks” on page 41.
z Increase the Print Quality setting in the printer driver settings.
See “Print Results Not Satisfactory or Contains Errors” on page 65.
Step 1
See “Printing the Nozzle Check Pattern” on page 46
If white stripes appear
Step 2
After print head
cleaning, print the
nozzle check pattern.
See “Print Head Cleaning” on page 51
If the problem remains after performing print head cleaning twice
Step 3
See “Print Head Deep Cleaning” on page 55
If Print Head Deep Cleaning does not resolve the problem, the Print Head may
be defective. Contact the Customer Care Center.
45
Printing Maintenance
z If the ruled lines are shifted
Step 1
See “Aligning the Print Head” on page 58
Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the Print
Head nozzles. Use this function when printed results are blurred or the color is incorrect.
z Nozzle check pattern cannot be printed from the Front Tray. Always load
paper in the Auto Sheet Feeder.
z Ensure that the Inner Cover is closed.
Printing the Nozzle Check Pattern Without a Computer
z Nozzle check pattern printing can also be executed from the printer itself.
1. With the printer on, load a sheet of Letter-sized plain paper in the Auto
Sheet Feeder.
2. Hold down the RESUME/CANCEL button until the POWER lamp flashes
green twice, and then release it immediately.
The nozzle check pattern is printed. Do not open the Top Cover while
printing.
„ Printing the Nozzle Check Pattern
1
With the printer on, load a sheet of Letter-sized plain paper in the Auto Sheet
Feeder.
If other than Letter-sized paper is loaded, you cannot print the nozzle
check pattern. Be sure to use Letter-sized plain paper.
2
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 33.
46
Printing Maintenance
3
Print the Nozzle Check Pattern.
(1) Click the Maintenance tab.
(2) Click Nozzle Check.
(3) Read the message and click Print Check Pattern.
The nozzle check pattern will be printed. Do not open the Top Cover while
printing.
Clicking Initial Check Items displays the items to be checked before
printing the pattern.
4
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 49.
1
With the printer on, load a sheet of Letter-sized plain paper in the Auto Sheet
Feeder.
If other than Letter-sized paper is loaded, you cannot print the nozzle
check pattern. Be sure to use Letter-sized plain paper.
47
Printing Maintenance
2
Open the Canon IJ Printer Utility dialog box.
(1) Select Applications from the Go menu, and then double-click the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2.8, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2.8, select the name of your printer from the Name
list and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
3
Print the Nozzle Check Pattern.
(1) Select Test Print from the
pop-up menu.
(2) Click Nozzle Check.
(3) Read the message and click Print Check Pattern.
The nozzle check pattern will be printed. Do not open the Top Cover while
printing.
Clicking Initial Check Items displays the items to be checked before
printing the pattern.
4
Examine the pattern and take the appropriate action.
See “Examining the Nozzle Check Pattern” on page 49.
48
Printing Maintenance
„ Examining the Nozzle Check Pattern
The nozzle check pattern should appear as follows when ink is discharged properly.
Examine the nozzle check pattern output by the printer, and clean the Print Head when
necessary.
The nozzle check pattern will not be printed correctly if there is not
enough ink. Replace the ink tank if the remaining amount of ink is
insufficient.
See “Replacing an Ink Tank” on page 36.
1
Confirm the printed nozzle check pattern.
(1)
(2)
(1) If these patterns have white stripes, the Group1 print head nozzle needs
cleaning.
(2) If these patterns have white stripes, the Group2 print head nozzle needs
cleaning.
Example: When white stripes appear
49
Printing Maintenance
2
When cleaning is necessary, click Cleaning on the Pattern Check dialog box.
If you want to continue to clean the Print Head from here, go to (3) in step 3 of the
Windows or Macintosh Print Head Cleaning procedures as appropriate.
See “Print Head Cleaning” on page 51.
If both of the group (1) and the group (2) patterns have no white stripes, click Exit or
Quit.
Nozzle Check Pattern examination finishes.
50
Printing Maintenance
Print Head Cleaning
Clean the Print Head if white stripes appear in the nozzle check pattern. Note that cleaning
the Print Head causes ink used for cleaning to be absorbed in the ink absorber. Cleaning the
Print Head consumes ink, so perform Print Head Cleaning only when necessary.
z Ensure that the Inner Cover is closed.
Cleaning the Print Head Without a Computer
z The Print Head can also be cleaned from the printer itself. With the printer on,
hold down the RESUME/CANCEL button until the POWER lamp flashes green
once, and then release it immediately.
The Print Head Cleaning dialog box of (3) in step 3 is directly displayed when
you click Cleaning on the Pattern Check dialog box.
See “Examining the Nozzle Check Pattern” on page 49.
1
2
Ensure that the printer is on.
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 33.
51
Printing Maintenance
3
Start Print Head Cleaning.
(1) Click the Maintenance tab.
(2) Click Cleaning.
(3) Select the ink group to clean.
Clicking Initial Check Items displays
the items to be checked before
cleaning.
(4) Click Execute.
Print Head Cleaning starts when the POWER lamp starts blinking green.
Do not perform any other operations until the Print Head Cleaning
finishes. This takes about 90 seconds.
(5) Read the message and click Print Check Pattern to print the nozzle check pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern
printing finishes.
The nozzle check pattern will not be printed correctly if there is not
enough ink. Replace the ink tank if the remaining amount of ink is
insufficient.
See “Replacing an Ink Tank” on page 36.
52
Printing Maintenance
4
Check the Print Head condition with the printed nozzle check pattern.
See “Examining the Nozzle Check Pattern” on page 49.
If the problem remains after performing Print Head Cleaning twice, try
Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 55.
The Cleaning dialog box of (3) in step 3 is directly displayed when you click
Cleaning on the Pattern Check dialog box.
See “Examining the Nozzle Check Pattern” on page 49.
1
2
Ensure that the printer is on.
Open the Canon IJ Printer Utility dialog box.
(1) Select Applications from the Go menu, and then double-click the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2.8, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2.8, select the name of your printer from the Name
list and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
3
Start Print Head Cleaning.
(1) Ensure that Cleaning is selected
from the pop-up menu.
(2) Click Cleaning.
53
Printing Maintenance
(3) Select the ink group to clean.
Clicking Initial Check Items
displays the items to be checked
before cleaning.
(4) Click OK.
Print Head Cleaning starts when the POWER lamp starts blinking green.
Do not perform any other operations until the Print Head Cleaning
finishes. This takes about 90 seconds.
(5) Read the message and click Print Check Pattern to print the nozzle check pattern.
The nozzle check pattern is printed.
Do not perform any other operations until the nozzle check pattern
printing finishes.
The nozzle check pattern will not be printed correctly if there is not
enough ink. Replace the ink tank if the remaining amount of ink is
insufficient.
See “Replacing an Ink Tank” on page 36.
4
Check the Print Head condition with the printed nozzle check pattern.
See “Examining the Nozzle Check Pattern” on page 49.
If the problem remains after performing Print Head Cleaning twice, try
Print Head Deep Cleaning.
See “Print Head Deep Cleaning” on page 55.
54
Printing Maintenance
Print Head Deep Cleaning
If print quality does not improve by standard Print Head Cleaning, try Print Head Deep
Cleaning, which is a more powerful process. Note that cleaning the Print Head causes ink used
for cleaning to be absorbed in the ink absorber. Print Head Deep Cleaning consumes more ink
than standard Print Head Cleaning, so perform this procedure only when necessary.
Ensure that the Inner Cover is closed.
1
2
Ensure that the printer is on.
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 33.
3
Start Print Head Deep Cleaning.
(1) Click the Maintenance tab.
(2) Click Deep Cleaning.
(3) Select the ink group to clean.
Clicking Initial Check Items
displays the items to be checked
before cleaning.
(4) Click Execute.
55
Printing Maintenance
(5) When the confirmation message is displayed, click OK.
Print Head Deep Cleaning starts when the POWER lamp starts blinking green.
Do not perform any other operation until the Print Head Deep
Cleaning finishes. This takes about 120 seconds.
4
Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern” on page 46.
If a particular color is not printed properly, replace the ink tank of that color. See
“Replacing an Ink Tank” on page 36.
z If the print head nozzles are still not clean, turn off the printer. Be sure
to perform another Print Head Deep Cleaning 24 hours after turning off
the printer.
z If this does not solve the problem, the Print Head may be worn out.
Contact the Customer Care Center.
1
2
Ensure that the printer is on.
Open the Canon IJ Printer Utility dialog box.
(1) Select Applications from the Go menu, and then double-click the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2.8, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2.8, select the name of your printer from the Name
list and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
56
Printing Maintenance
3
Start Print Head Deep Cleaning.
(1) Ensure that Cleaning is
selected from the pop-up
menu.
(2) Click Deep Cleaning.
(3) Select the ink group to clean.
Clicking Initial Check Items
displays the items to be checked
before cleaning.
(4) Click OK.
Print Head Deep Cleaning starts when the POWER lamp starts blinking green.
Do not perform any other operation until the Print Head Deep Cleaning
finishes. This takes about 120 seconds.
4
Print the nozzle check pattern to check the Print Head condition.
See “Printing the Nozzle Check Pattern” on page 46.
If a particular color is not printed properly, replace the ink tank of that color. See
“Replacing an Ink Tank” on page 36.
z If the print head nozzles are still not clean, turn off the printer. Be sure
to perform another Print Head Deep Cleaning 24 hours after turning off
the printer.
z If this does not solve the problem, the Print Head may be worn out.
Contact the Customer Care Center.
57
Printing Maintenance
Aligning the Print Head
Aligning the Print Head positions allows you to print without shifts in the color registration.
Print head alignment is performed either automatically or manually. This section deals with
automatic Print Head alignment only.
z Automatic print head alignment cannot be performed from the Front Tray.
Always load paper in the Auto Sheet Feeder.
z Ensure that the Inner Cover is closed.
Aligning the Print Head Without a Computer
z The Print Head can also be aligned from the printer itself. If the printer driver
is not installed in the computer, align the print head in this way.
1. With the printer on, load two sheets of Letter-sized plain paper in the Auto
Sheet Feeder.
2. Hold down the RESUME/CANCEL button until the POWER lamp flashes
green four times, and then release it immediately.
Two pattern sheets are printed. Do not open the Top Cover while printing.
1
With the printer on, load two sheets of Letter-sized plain paper in the Auto
Sheet Feeder.
If other than Letter-sized paper is loaded, you cannot print the print head
alignment patterns. Be sure to use Letter-sized plain paper.
2
Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu” on
page 33.
58
Printing Maintenance
3
Print the pattern.
(1) Click the Maintenance tab.
(2) Click Print Head Alignment.
(3) Read the message and click Print
Head Alignment.
Two pattern sheets are printed. It takes about four minutes to complete printing. Do
not open the Top Cover while printing.
Print head alignment is automatically adjusted by printing the patterns. The printer
is now ready to use.
59
Printing Maintenance
z If the patterns are not printed successfully, refer to “Eleven flashes” in
“Handling Error Messages” on page 73.
z If results of Automatic Print Head Alignment are not satisfactory, refer
to “Routine Maintenance” of the User’s Guide and align the Print Head
manually.
z Clicking Check Setting prints the current settings and finishes the print
head alignment.
z Two different patterns other than the ones shown above may be
printed if you align the Print Head automatically for the first time after
installing the printer driver.
1
With the printer on, load two sheets of Letter-sized plain paper in the Auto
Sheet Feeder.
If other than Letter-sized paper is loaded, you cannot print the print head
alignment patterns. Be sure to use Letter-sized plain paper.
2
Open the Canon IJ Printer Utility dialog box.
(1) Select Applications from the Go menu, and then double-click the Utilities folder.
(2) Double-click the Printer Setup Utility icon.
When using Mac OS X v.10.2.8, double-click the Print Center icon.
(3) Select the name of your printer from the Name list and click Utility.
When using Mac OS X v.10.2.8, select the name of your printer from the Name
list and click Configure.
(4) Select the name of your printer from the Product list and click Maintenance.
3
Print the pattern.
(1) Select Test Print from the
pop-up menu.
(2) Click Print Head Alignment.
60
Printing Maintenance
(3) Read the message and click
Print Head Alignment.
Two pattern sheets are printed. It takes about four minutes to complete printing. Do
not open the Top Cover while printing.
Print head alignment is automatically adjusted by printing the patterns. The printer
is now ready to use.
z If the patterns are not printed successfully, refer to “Eleven flashes” in
“Handling Error Messages” on page 73.
z If results of Automatic Print Head Alignment are not satisfactory, refer
to “Routine Maintenance” of the User’s Guide and align the Print Head
manually.
z Clicking Check Setting prints the current settings and finishes the print
head alignment.
z Two different patterns other than the ones shown above may be
printed if you align the Print Head automatically for the first time after
installing the printer driver.
61
Troubleshooting
Troubleshooting
This section provides troubleshooting tips for the most common printing problems.
Troubleshooting usually falls into one of the following categories.
z “Cannot Install the Printer Driver or an Application Program” on page 63
z “Cannot Connect to PC Properly” on page 64
z “Print Results Not Satisfactory or Contains Errors” on page 65
z “Troubleshooting Printer Hardware” on page 68
z “Paper Does Not Feed Properly” on page 71
z “Paper Jams” on page 72
z “Handling Error Messages” on page 73
z “An Error Message Appears on the Screen” on page 76
z “Cannot Print Properly from the Digital Camera” on page 80
Refer to the User’s Guide for additional information on topics not covered in this section.
When an Error Occurs
When an error occurs in printing such as the printer is out of paper or paper jams, a
troubleshooting message is displayed automatically. Take the appropriate action described
in the message.
The message may vary depending on the version of your Windows operating system.
62
Troubleshooting
Cannot Install the Printer Driver or an Application Program
Problem
Possible Cause
Cannot Install the Installation
Printer Driver
procedure not
followed correctly
Try This
Follow the Easy Setup Instructions packaged with your printer for proper printer
driver installation.
If the installer was forced to be terminated due to an error, Windows may be
unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
Reinstall the printer driver. If this problem persists, refer to your Windows
documentation for more information.
Installation does
not start
automatically when
the Setup CD-ROM
is inserted into the
drive
If the printer driver installation did not start automatically when you inserted the
Setup CD-ROM into the CD-ROM drive:
1. Click Start and select My Computer.
2. Double-click the CD-ROM icon.
For non-Windows XP, open the My Computer window, and then double-click the
CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem with the CDROM. Contact the Customer Care Center.
Unable to proceed
beyond the Printer
Connection screen
Easy-PhotoPrint
Pro does not start
up or EasyPhotoPrint Pro
menu does not
appear
Reinstall the printer driver.
1. Click Cancel on the Printer Connection
screen.
2. Click Start Over on the Installation
Failure screen.
3. Click Back on the screen that appears
next.
4. Click Exit on the Welcome screen, then
remove the CD-ROM.
5. Turn the printer off.
6. Check the cable connection.
7. Restart the computer.
8. Make sure no other applications
(including anti-virus programs) are
running.
9. Carefully follow the procedures
described in the Easy Setup
Instructions and reinstall the driver.
After EasyIf the Easy-PhotoPrint Pro menu does not appear on Adobe Photoshop although
PhotoPrint Pro had you have installed Easy-PhotoPrint Pro, make sure that Adobe Photoshop is not
been installed,
running and install Adobe Photoshop Plug-In as described below.
Adobe Photoshop is
installed
1. Click Start, and select All Programs (or Programs), Canon Utilities, EasyPhotoPrint Pro and then Photoshop Plug-In Installer.
2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.
1. Select Applications from the Go menu, and double-click the Canon Utilities
folder, the Easy-PhotoPrint Pro folder and then the Plug-In Installer icon.
2. Follow the on-screen instructions to install Adobe Photoshop Plug-In.
In Macintosh
If you have never started up Adobe Photoshop before, Adobe
Photoshop Plug-In cannot be installed.
63
Troubleshooting
Cannot Connect to PC Properly
Problem
Printing Speed Is
Slow / USB 2.0
Hi-Speed
Connection Does
Not Work
Possible Cause
Try This
Your environment is If your environment is not fully compatible with USB 2.0, the printer will operate at
not fully compatible a lower speed provided under USB 1.1.
with USB 2.0.
Check the following to ensure that your PC environment supports USB 2.0 HiSpeed connection.
z The USB port on your PC supports USB 2.0 Hi-Speed connection.
z Both the USB cable and USB hub support USB 2.0 Hi-Speed connection.
Be sure to use a certified USB 2.0 Hi-Speed cable. You are recommended to use
the cable no longer than 3 meters.
z Your PC supports the USB 2.0 Hi-Speed connection.
Obtain the latest version of the OS update program and install it on your PC.
z The USB 2.0 Hi-Speed driver operates properly.
Obtain the latest version of the USB 2.0 Hi-Speed driver and install it on your
PC.
For details on checking the above, contact the maker of your
computer, USB cable, or USB hub.
When you
connect to a
computer
running Windows
XP, the screen
shows the
warning message
“Hi-speed USB
device plugged
into non-hi-speed
USB hub” or
“This device can
perform faster”
64
Your environment is See “Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work” on
not fully compatible page 64.
with USB 2.0.
Troubleshooting
Print Results Not Satisfactory or Contains Errors
Problem
Possible Cause
Ink does not eject
Print Head nozzles are
properly/Printing is clogged
Blurred/Colors are
Wrong/White
Streaks appear
Try This
Open the Top Cover and check if all ink lamps are lit.
See “Replacing an Ink Tank” on page 36.
Print the nozzle check pattern to check for uneven ink output.
See “Printing the Nozzle Check Pattern” on page 46.
When a specific color is missing from the nozzle check pattern, clean the Print
Head.
See “Print Head Cleaning” on page 51.
Print Head is
misaligned
Perform Automatic Print Head Alignment.
See “Aligning the Print Head” on page 58.
If this does not solve the problem, refer to “Routine Maintenance” of the
User’s Guide and align the Print Head manually.
Paper loaded wrong
side up
Check the print side of the paper.
Follow the instructions packaged with your specialty media for
loading and handling.
Incorrect paper type
On the Main tab of the printer driver, ensure that the Media Type selected
matches the paper loaded.
Glossy photo paper
other than the Canon
genuine media is used
In the Print dialog box of the printer driver, select Quality & Media from the
pop-up menu, and then ensure that the Media Type selected matches the
paper loaded.
Select Other Photo Paper from Media Type. It may resolve the problem. Load
one sheet at a time and remove each sheet as soon as it is printed.
Print Quality is not set Be sure to set the Print Quality setting to High in Windows, or Fine in
properly
Macintosh.
1. Open the printer properties dialog box.
2. On the Main tab, click High for the Print Quality setting.
When you cannot choose the High setting or when the print quality does
not improve, select Custom, click Set and then adjust the Quality bar for
higher print quality.
1. Open the Print dialog box.
2. Select Quality & Media from the pop-up menu and then click Detailed
Setting.
3. Drag the Print Quality slide bar to the Fine end.
Printing in grayscale
When printing in grayscale, depending on an image, the printing troubles may
without recommended occur on the top and/or bottom edges of the paper such as uneven coloration
margins
or white streaks, and the print quality may be degraded.
So, we recommend printing with the top and bottom margins of the paper set
to more than 45 mm / 1.77 inches using the Easy-PhotoPrint Pro provided on
the Setup CD-ROM or your page layout software.
If you want to print with no margin, convert the image to grayscale using your
image-editing software, then print it without the Grayscale Printing setting in
the printer driver. To do so, in Windows, clear the Grayscale Printing check box
on the Main tab, then print. In Macintosh, select Quality & Media from the
pop-up menu in the Print dialog box, and clear the Grayscale Printing check
box, then print. If printing using the Easy-PhotoPrint Pro provided on the
Setup CD-ROM, clear the Grayscale Photo check box, then print.
The gray balance of the image converted to grayscale may vary from the one of
the same image printed with the Grayscale Printing setting in the printer
driver or the Grayscale Photo setting in the Easy-PhotoPrint Pro.
65
Troubleshooting
Problem
Printed Ruled Lines
are Displaced
Possible Cause
Try This
Print Head is
misaligned
Align the Print Head. See “Aligning the Print Head” on page 58.
Print Quality not set
properly
Be sure to set the Print Quality setting to High in Windows, or Fine in
Macintosh.
1. Open the printer properties dialog box.
2. On the Main tab, click High for the Print Quality setting.
When you cannot choose the High setting or when the print quality does
not improve, select Custom, click Set and then adjust the Quality bar for
higher print quality.
1. Open the Print dialog box.
2. Select Quality & Media from the pop-up menu and then click Detailed
Setting.
3. Drag the Print Quality slide bar to Fine end.
Printed Paper Curls
or Ink Blots
Paper being used is
too thin
Use photo paper such as Canon's Photo Paper Pro to print photos or pictures
in deep color that have high color saturation.
Incorrect paper type
On the Main tab of the printer driver, ensure that the Media Type selected
matches the paper loaded.
Printed Surface is
Scratched/Back of
Paper is Smudged
Inappropriate paper
type is used
In the Print dialog box of the printer driver, select Quality & Media from the
pop-up menu, and then ensure that the Media Type selected matches the
paper loaded.
Check to see if the paper you are printing on is too thick or curled.
See “Print Media to Avoid” on page 4.
Note that smudging may occur at the top and bottom edges of the paper when
using Borderless Printing. Ensure that the paper you are using is compatible
with Borderless Printing.
Paper feed roller is
dirty
Clean the paper feed roller.
See “Paper Does Not Feed Properly” on page 71.
Inside of the printer is If the inside of the printer is dirty, printed paper may be smudged. Periodically
dirty
clean the inside of the printer.
See “Cleaning the Inside of the Printer” in the User’s Guide.
66
Troubleshooting
Problem
Printed Surface is
Scratched/Back of
Paper is Smudged
Possible Cause
Thick paper is used
Try This
Select the Prevent paper abrasion check box to widen the clearance between
the Print Head and the loaded paper.
The settings here are also applied under Direct Printing from a digital camera.
Clear the Prevent paper abrasion check box once printing is
complete, and then click Send.
1. Open the printer properties dialog box.
2. Click the Maintenance tab and then Custom Settings.
In Windows XP and Windows 2000
When not logged on as a computer administrator or
Administrators, you cannot open the Custom Settings dialog
box.
For further information on how to log on as an administrator,
refer to your Windows documentation.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
1. Open the Canon IJ Printer Utility dialog box.
2. Select Custom Settings from the pop-up menu.
3. Select the Prevent paper abrasion check box and click Send.
Click OK when the confirmation message appears.
Paper abrasion can be prevented by pressing the RESUME/
CANCEL button on the printer. With the printer on, hold down the
RESUME/CANCEL button until the POWER lamp flashes green
seven times, and then release the button. To cancel the setting,
turn off the printer.
Board paper or
especially thick paper
is used
If you are printing on board paper or especially thick paper (from 0.6 mm / 23
mil to 1.2 mm / 47 mil), select Board Paper from Media Type in the printer
driver.
The printed surface may be scratched or a malfunction may occur if Media
Type is set to anything other than Board Paper.
Paper that is thicker than 1.2 mm / 47 mil cannot be used.
Fine Art Paper “Photo
Rag” is used
If the surface of the Fine Art Paper “Photo Rag” is scratched, set the printer
driver to prevent scratching the paper according to “Thick paper is used” on
page 67.
If the printed surface of the paper is still being scratched, undo the settings
that prevent the paper from being scratched and select a paper size which
says “Art XX [Margin 35 mm]” from Page Size.
67
Troubleshooting
Problem
Printed Surface is
Scratched/Back of
Paper is Smudged
Possible Cause
Media is curled
Try This
If the paper is curled, it may become marked or not feed properly. Use paper
after correcting paper curl as follows.
1. Place the paper on a flat surface with the print side*1 face up, then cover it
with plain regular paper to avoid damaging the surface.
2. Roll up the paper in the opposite direction as shown in the figure below.
(1)
(2)
*1
3. Check the printing paper if paper curl is corrected within approximately 2
to 5 mm / 0.08 to 0.2 inches*2.
It is recommended to print the curl-corrected paper one sheet at a time.
*1
*2
Troubleshooting Printer Hardware
Problem
Printer Does Not
Start or Printer
Stops During
Print Jobs
Possible Cause
Ink tank is empty
Try This
If the ink lamp is flashing fast, ink is empty. Replace the ink tank and close the Top
Cover. If printing is not finished yet, just press the RESUME/CANCEL button on the
printer to continue printing in the “no ink” state. Replace the ink tank as soon as
possible after printing finishes.
Continuing to print in the “no ink” state may cause damage to the printer. See
“Replacing an Ink Tank” on page 36.
If multiple ink lamps are flashing, check how fast they flash. Fast
flashing (at about one second interval) indicates the ink is empty.
Slow flashing (at about three second interval) indicates ink is low. For
details on different flashing speeds, see “Getting the Ink Level
Information” on page 37.
Ink tank is not
installed in the
correct position
68
If an ink lamp is flashing even though ink remains in that ink tank, it is inserted in
the wrong position. Make sure that the correct ink tank color is inserted in each
position.
See “Replacing an Ink Tank” on page 36.
Troubleshooting
Problem
Printer Does Not
Start or Printer
Stops During
Print Jobs
Possible Cause
Try This
Ink tank is not fully
inserted
When the ink lamp is unlit, press the
mark on the ink tank until it clicks into
place. The ink lamp lights red when the ink tank is fully inserted.
Make sure all of the orange tape is peeled off the ink tank as illustrated in Figure 1.
If any orange parts are left like in Figure 2, remove all of the orange parts.
(1) Correct
* An L-shaped notch
appears on the ink
tank.
(2) Incorrect
There remains the
orange tape. Peel off
the tape completely
along the perforation.
*
Incorrect page size
is selected
Press the RESUME/CANCEL button on the printer to clear the error. Then check the
Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog box
(Macintosh) in the printer driver and load paper that is the same size as the setting
and try printing again.
If printing does not start even when the paper loaded in the printer is the same as
the setting, set the printer driver not to detect the width of the paper.
See “Error Regarding the Width of Paper” on page 78.
Incorrect paper type When using Fine Art Paper “Museum Etching”, Fine Art Paper Premium Matte, or
and page size
non-Canon genuine specialty paper, be sure to select the type of each media from
Media Type and a paper size which says “Art XX [Margin 35 mm]” from Page Size.
For more details on printer driver settings, refer to the appropriate section in
“Printing Media” in the User’s Guide.
Check the settings with the following procedure and then try printing again.
1. Ensure that a paper size which says “Art XX [Margin 35 mm]” is selected in the
application.
If the paper size you want to use is not displayed, open the File menu of the
application and select Print. Then ensure that the name of your printer is
selected.
2. Ensure that the paper selected for Media Type in the Main tab (Windows) or the
Print dialog box (Macintosh) in the printer driver matches the paper loaded in
the printer.
3. Ensure that the Page Size setting in the Page Setup tab (Windows) or the Page
Setup dialog box (Macintosh) in the printer driver is the same as the size set in
step 1.
Other than LetterPress the RESUME/CANCEL button on the printer to clear the error, and load Lettersized paper is
sized plain paper in the Auto Sheet Feeder. Then try performing again.
loaded when
If an error occurs while performing Automatic Print Head Alignment,
printing the nozzle
there could be a different cause. For details, see “Eleven flashes” in
check pattern or the
“Handling Error Messages” on page 73.
head alignment
patterns
69
Troubleshooting
Problem
Printer Does Not
Start or Printer
Stops During
Print Jobs
Possible Cause
There may be
problems with your
operating system
Try This
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor in
Windows or click the printer’s icon in the Dock in Macintosh for the deletion.
1. Open the printer properties dialog box.
See “Opening the Printer Properties Dialog Box Directly from the Start Menu”
on page 33.
2. Click the Maintenance tab and then View Printer Status.
3. Click Display Print Queue.
4. Select Cancel All Documents (or Purge Print Documents) in the Printer menu.
In Windows XP and Windows 2000
The print jobs may not be selected.
5. When the confirmation message is displayed, click Yes.
The print job is deleted.
1. Click the printer’s icon in the Dock and display the list of print jobs in progress.
If you are using Mac OS X v.10.2.8, click on the printer icon in the Dock to start
up the Print Center and double-click on the name of your printer in the Printer
List to open a list of print jobs in progress.
2. Select an undesired document and click
.
The print job is deleted.
Cannot Print to
End of Job
Incorrect page size
is selected
Ensure that the page size setting matches the size of the paper loaded in the
printer:
z Check the Paper Size setting from within your application to ensure that it
matches the size of the paper loaded.
z Check Paper Size on the Page Setup tab in the printer properties dialog box of
the printer driver (Windows) or the Page Setup dialog box of the printer driver
(Macintosh) to ensure that it matches the size of the paper loaded.
Check the size of the print data. For Windows XP and Windows 2000, if the size of
the data is too large, part of it may be lost. When the spool format is EMF, follow
The size of the print the procedure below.
data is too large
1. Open the printer properties dialog box.
2. On the Page Setup tab, click Print Options.
3. Select the Reduce spool data size check box, and click OK.
When Reduce spool data size is set, the print quality may be
degraded.
70
Troubleshooting
Paper Does Not Feed Properly
Problem
Paper Does Not
Feed Properly
Possible Cause
Try This
Inappropriate paper Check to see if the paper you are printing on is too thick, too heavy, or curled.
type is used
See “Print Media to Avoid” on page 4.
Flatten paper when it is curled.
Paper Feed Roller is Follow the steps described below to clean the Paper Feed Rollers.
dirty
Cleaning the Paper Feed Rollers consumes them, so perform this procedure only
when necessary.
1. Ensure that the printer is on and there is no paper loaded in the printer.
2. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes green three times.
The Paper Feed Rollers will rotate as they clean.
3. Repeat step 2 twice.
4. Load three or more sheets of Letter-sized plain paper lengthways in the Auto
Sheet Feeder.
5. Hold down the RESUME/CANCEL button and release after the POWER lamp
flashes green three times.
Paper is fed and output.
6. Repeat step 5 three times.
If repeating this procedure three times or more does not solve the problem,
contact the Customer Care Center.
Paper is loaded
incorrectly
Always load paper in the portrait orientation in the Auto Sheet Feeder or Front Tray
regardless of the print direction selected in the printer driver.
Ensure that paper is loaded correctly. When loading paper in the Auto Sheet
Feeder, slide the Paper Guide against the paper stack. See “Loading Paper” on
page 4.
A large quantity of
plain paper is
loaded in the Auto
Sheet Feeder
Depending on the environment in which it is used (high temperature/high
humidity/low temperature/low humidity), some types of plain paper may not feed
correctly.
If this happens, reduce the number of pages loaded to about the half the
recommended maximum (stack approx. 5 mm or 0.2 inches high).
Heavy art paper is
loaded in the Auto
Sheet Feeder
If you are using art paper that is not produced by Canon, ensure that the paper is
200 gsm (53 lb) or less.
Printing cannot be done from the Auto Sheet Feeder if the paper is too heavy.
Check the paper’s package for information on its weight. If it is more than 200 gsm
(53 lb), load it in the Front Tray.
71
Troubleshooting
Paper Jams
Problem
Paper Jams
Possible Cause
Paper jams in the
Auto Sheet Feeder/
Front Tray/Rear
Support
Try This
Remove the paper according to the following procedure.
1. Slowly pull the paper out, from the Auto Sheet Feeder, the Front Tray, or the
back of the printer, whichever is easier.
Feeding from the Auto Sheet Feeder
Feeding from the Front Tray
If the paper tears and a piece remains inside the printer, open the Top Cover
and remove it. After removing all paper, close the Top Cover, turn the printer off
and turn it back on.
Be careful not to touch the components inside the printer at this
time.
2. Reload the paper into the printer, and press the RESUME/CANCEL button on the
printer.
• Set the Paper Guide correctly when printing from the Auto Sheet Feeder. The
paper may not feed properly if the Paper Guide is not set correctly.
See step (3) in “Load the paper.” on page 6.
• If you have turned off the printer in step 1, you will need to try printing again,
because this operation cancels any print jobs in progress.
When reloading the paper into the printer, refer to “Paper Does Not
Feed Properly” on page 71 to confirm that you are using the correct
paper and are loading it into the printer correctly.
If you cannot remove the paper or the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact the Customer Care
Center.
72
Troubleshooting
Handling Error Messages
When a printer error occurs, the ALARM lamp flashes orange in the way as shown below. The
number of flashes (orange) indicates the type of error that has occurred. Count the flashes
and take the appropriate action to correct the error.
Repeats
Note the number of flashes
Number of
Flashes
Possible Cause
Try This
Two flashes
No paper in the
Auto Sheet Feeder
Reload paper to the Auto Sheet Feeder and press the RESUME/CANCEL button.
Three flashes
Front Tray or Rear
Support is closed/
Paper jam
If the Front Tray is closed, open it to resume printing.
If the Rear Support is closed when printing from the Front Tray, open it and press
the RESUME/CANCEL button on the printer.
If the error still remains when the Front Tray or the Rear Support is opened, paper
may be jammed. Remove the jammed paper, reload paper in the printer, then
press the RESUME/CANCEL button.
See “Paper Jams” on page 72.
Four flashes
The ink tank
installed may not
be installed
properly/The ink
has run out
Possible causes are as follows:
z The ink tank may not be installed properly (The lamp on the ink tank is off).
Install the appropriate ink tank.
z The ink has run out (The lamp on the ink tank flashes).
Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing, press the RESUME/
CANCEL button with the ink tank installed. Then printing can continue under
the ink out condition. Replace the empty ink tank immediately after the
printing. The printer may be damaged if printing is continued under the ink out
condition.
If multiple ink lamps are flashing, check how fast they flash. Fast
flashing (at about one second interval) indicates the ink is empty.
Slow flashing (at about three second interval) indicates ink is low. For
details on different flashing speeds, see “Getting the Ink Level
Information” on page 37.
Five flashes
Print Head not
installed/Print
Head not installed
correctly/Defective
Print Head
Install the Print Head. If the Print Head is already installed, remove the Print Head
and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the Customer
Care Center.
Six flashes
Inner Cover is open
Close the Inner Cover and press the RESUME/CANCEL button.
Do not open or close the Inner Cover during printing because this can damage the
printer.
Seven flashes
The ink tank is not
installed in the
appropriate
position
Possible causes are as follows:
z Some ink tanks are not installed in place.
z More than one ink tanks of the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions.
See “Replacing an Ink Tank” on page 36.
73
Troubleshooting
Number of
Flashes
Eight flashes
Possible Cause
Try This
Ink absorber almost The printer has a built-in ink absorber for the ink used during print head cleaning,
full
for example.
Eight flashes indicates that the ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue printing.
Before the ink absorber becomes completely full, contact the Customer Care
Center. (You will need to replace a particular part of the printer.)
Canon recommends that you call for service as soon as this error
occurs. Once the ink absorber becomes completely full, printing
cannot be performed until the ink absorber is replaced.
Nine flashes
Disconnect the camera cable and reconnect it.
A specified period
of time has elapsed
Depending on the model or brand of your PictBridge compliant
without receiving a
device, you may have to select a print mode before connecting the
response from the
device.
digital camera/The
You may also have to turn on the device or select Play mode manually
digital camera or
after connecting the device to the printer.
digital video
Perform necessary operations according to the instruction manual
camcorder
supplied with your device.
connected is not
compatible with
If the error is still unresolved, there is a possibility that you are using a digital
this printer
camera or digital video camcorder that is not supported by this printer. PictBridgecompatible digital camera or digital video camcorder can be connected to your
printer for Direct Printing.
Ten flashes
The Front Tray is not
set to its correct
position/The Front
Tray was moved
during printing
74
When printing from the Auto Sheet Feeder, return the Front Tray to its normal
printing position. Ensure that paper is loaded in the Auto Sheet Feeder and then
press the RESUME/CANCEL button on the printer to resume printing.
Refer to “Returning the Front Tray to Its Normal Printing Position” on page 14 for
details about how to return the Front Tray to its normal printing position.
If you have moved the Front Tray during printing, return the Front Tray to the
correct position, then press the RESUME/CANCEL button on the printer and try
printing again.
Do not move the Front Tray during printing.
Troubleshooting
Number of
Flashes
Possible Cause
Try This
Eleven flashes
Automatic print
When performing Automatic Print Head Alignment
head alignment
Possible causes are as follows:
failed/The Page
z Letter-sized paper is not loaded on the Auto Sheet Feeder.
Size setting does
Press the RESUME/CANCEL button on the printer to clear the error, then load
not match the size
two sheets of Letter-sized plain paper in the Auto Sheet Feeder.
of the paper loaded
Automatic print head alignment cannot be performed using paper from the
in the printer
Front Tray. For automatic print head alignment, always load paper in the Auto
Sheet Feeder.
z Print Head nozzles are clogged.
Press the RESUME/CANCEL button on the printer to clear the error, and then
print out the nozzle check pattern to examine the print head condition.
See “Printing the Nozzle Check Pattern” on page 46 for information on how to
print a nozzle check pattern.
z The Paper Output Slot has been exposed to a strong light source preventing
correct print head alignment.
Press the RESUME/CANCEL button to clear the error and move the printer to a
darker location.
After carrying out the above measures, if the problem continues after aligning the
Print Head again, press the RESUME/CANCEL button to clear the error, and then
perform manual print head alignment. For details on manual print head alignment,
refer to “Aligning the Print Head” in the User’s Guide.
When printing the nozzle check pattern or performing Manual Print Head
Alignment
Other than Letter-sized paper is loaded.
Press the RESUME/CANCEL button on the printer to clear the error, and load Lettersized plain paper in the Auto Sheet Feeder. Then try performing again.
When performing an ordinary print job
Press the RESUME/CANCEL button on the printer to clear the error. Then check the
Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog box
(Macintosh) in the printer driver and load paper that is the same size as the setting
and try printing again.
If this error occurs even when the paper loaded in the printer is the same as the
setting, set the printer driver not to detect the width of the paper.
See “Error Regarding the Width of Paper” on page 78.
Twelve flashes
The paper is not
loaded correctly in
the Front Tray
Press the RESUME/CANCEL button on the printer to clear the error, and then load
the paper correctly in the Front Tray according to the procedure described in
“Loading Paper in the Front Tray” on page 10 and try printing again.
Thirteen Flashes
Ink level cannot be
detected
The remaining ink level cannot be correctly detected.
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the printer.
If you want to continue printing in this condition, you need to release the function
for detecting the remaining ink level. Press and hold the RESUME/CANCEL button
for at least 5 seconds, and then release it.
* With this operation, releasing the function for detecting the remaining ink level
is memorized. Please be advised that Canon shall not be liable for any printer
malfunction or damage caused by refilled ink tanks.
Fourteen flashes
The ink tank cannot The ink tank may not be compatible with this printer (The lamp on the ink tank is
be recognized
off).
Install the appropriate ink tank.
See “Replacing an Ink Tank” on page 36.
Fifteen flashes
The ink tank cannot Ink tank errors have occurred (The lamp on the ink tank is off).
be recognized
Replace the ink tank.
See “Replacing an Ink Tank” on page 36.
ALARM (orange) lamp is lit
The printer is not ready to feed paper from the Front Tray yet. Load the paper
correctly in the Front Tray according to the procedure described in “Loading Paper
in the Front Tray” on page 10 and press the RESUME/CANCEL button on the
printer.
75
Troubleshooting
Number of
Flashes
Possible Cause
Try This
An error that requires contacting the Customer Care Center may have occurred.
POWER (green) and ALARM
Disconnect the printer cable from the printer, and then turn the printer off and
(orange) lamps flash
unplug the printer from the power supply. Plug the printer back in and turn the
alternately
printer back on after leaving it for a while.
If the problem remains, contact the Customer Care Center.
An Error Message Appears on the Screen
Problem
Possible Cause
Printer is not ready
Writing Error/
Output Error/
Communication
Error
Try This
Ensure that the POWER lamp lights.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash green when the printer is initializing. Wait until the
POWER lamp stops flashing.
When the ALARM lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, refer to “Handling Error
Messages” on page 73.
Paper is not loaded Load paper and press the RESUME/CANCEL button.
If paper is loaded, ensure that the paper source is selected correctly. Select the
paper source in the printer driver.
Printer port setting Check the printer port settings.
does not match the 1. Click Start and select Control Panel, Printers and Other Hardware, and then
interface connected
Printers and Faxes.
to the printer
For non-Windows XP, click Start, select Settings, and then Printers.
2. Select the icon of your printer.
3. Open the File menu and select Properties.
4. Click the Ports tab (or the Details tab) to confirm the port settings.
A USB port is selected if either USBnnn (Canon Pro9000) or MPUSBPRNnn
(Canon Pro9000) (where n is a number) is indicated.
If the port setting is not correct, change the port setting according to the
interface you are using on the Ports tab (or the Details tab), or reinstall the
printer driver.
Faulty connection
Ensure that the printer is securely connected to the computer.
z If using a switching hub or other device, disconnect the printer
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
Printer driver is not
installed properly
76
Uninstall then reinstall the printer driver.
1. Click Start, and select All Programs (or Programs), the name of your printer,
and Uninstall.
2. Follow the on-screen instructions to uninstall the driver.
3. Follow the procedures described in the Easy Setup Instructions and reinstall
the printer driver.
Troubleshooting
Problem
Possible Cause
Try This
Error Regarding the The printer is not
Load the paper correctly in the Front Tray according to the procedure described
Auto Sheet Feeder or ready to feed paper in “Loading Paper in the Front Tray” on page 10 and press the RESUME/CANCEL
Front Tray
from the Front Tray button on the printer.
yet
A paper size that
cannot feed from
Click Cancel Printing, in the dialog box that is displayed. Then select Front Tray
the Auto Sheet
from Paper Source on the Main tab in the printer driver. Load the paper in the
Feeder is selected
in the printer driver Front Tray and try printing again.
Click Delete Job in the dialog box that is displayed. Select Quality & Media from
the pop-up menu in the Print dialog box and select Front Tray from Paper
Source. Then load the paper in the Front Tray and try printing again.
A paper size that
cannot feed from
the Front Tray is
selected in the
printer driver
Click Cancel Printing, in the dialog box that is displayed. Then select Auto Sheet
Feeder from Paper Source on the Main tab in the printer driver. Load the paper in
the Auto Sheet Feeder and try printing again.
The paper is not
loaded correctly in
the Front Tray
Click Delete Job in the dialog box that is displayed. Select Quality & Media from
the pop-up menu in the Print dialog box and select Auto Sheet Feeder from
Paper Source. Then load the paper in the Auto Sheet Feeder and try printing
again.
Press the RESUME/CANCEL button on the printer to clear the error, and then
load the paper correctly in the Front Tray according to the procedure described
in “Loading Paper in the Front Tray” on page 10 and try printing again.
The Front Tray is up
when printing from
the Auto Sheet
Feeder starts
Return the Front Tray to its normal printing position. Ensure that paper is loaded
in the Auto Sheet Feeder and then press the RESUME/CANCEL button on the
printer to resume printing.
Refer to “Returning the Front Tray to Its Normal Printing Position” on page 14 for
details about how to return the Front Tray to its normal printing position.
The Front Tray is
pulled up while
printing from the
Auto Sheet Feeder
Return the Front Tray to its normal printing position, then press the RESUME/
CANCEL button on the printer and try printing again.
Refer to “Returning the Front Tray to Its Normal Printing Position” on page 14 for
details about how to return the Front Tray to its normal printing position. Do not
move the Front Tray during printing.
The Front Tray is
pulled down while
printing from the
Front Tray
Return the Front Tray to the Front Paper Feeding Position, then press the
RESUME/CANCEL button on the printer and try printing again.
Refer to “Loading Paper in the Front Tray” on page 10 for details about how to
return the Front Tray to the Front Paper Feeding Position.
Do not move the Front Tray during printing.
77
Troubleshooting
Problem
Possible Cause
Try This
Error Regarding the
Width of Paper
The Page Size
setting does not
match the size of
the paper loaded in
the printer
Press the RESUME/CANCEL button on the printer to clear the error. Then check
the Page Size setting in the Page Setup tab (Windows) or the Page Setup dialog
box (Macintosh) in the printer driver and load paper that is the same size as the
setting and try printing again.
If this message appears even when the paper loaded in the printer is the same
as the setting, set the printer driver not to detect the width of the paper.
The settings here are also applied under Direct Printing from a digital camera.
Select the Detect paper width check box again once printing is
complete, and then click Send.
1. Open the printer properties dialog box.
2. Click the Maintenance tab and then Custom Settings.
In Windows XP and Windows 2000
When not logged on as a computer administrator or
Administrators, you cannot open the Custom Settings dialog
box.
For further information on how to log on as an administrator,
refer to your Windows documentation.
3. Clear the Detect paper width check box, and then click Send.
Click OK when the confirmation message appears.
1. Open the Canon IJ Printer Utility.
2. Select Custom Settings from the pop-up menu.
3. Clear the Detect paper width check box, and then click Send.
Click OK when the confirmation message appears.
Other than LetterIf other than Letter-sized paper is loaded, you cannot print these patterns. Press
sized paper is
the RESUME/CANCEL button on the printer to clear the error, and load Letterloaded when
sized plain paper in the Auto Sheet Feeder. Then try performing again.
printing the nozzle
check pattern or the
print head
alignment patterns
“Error No.: 92”
A paper size that
Click Delete Job in the dialog box that is displayed. Select Quality & Media from
cannot feed from
the pop-up menu in the Print dialog box and select Front Tray from Paper
the Auto Sheet
Source. Then load the paper in the Front Tray and try printing again.
Feeder is selected
in the printer driver
“Error No.: 93”
A paper size that
cannot feed from
the Front Tray is
selected in the
printer driver
Click Delete Job in the dialog box that is displayed. Select Quality & Media from
the pop-up menu in the Print dialog box and select Auto Sheet Feeder from
Paper Source. Then load the paper in the Auto Sheet Feeder and try printing
again.
Printer is not ready
Ensure that the POWER lamp lights green.
If the POWER lamp is off, turn the printer on.
The POWER lamp will flash green when the printer is initializing. Wait until the
POWER lamp stops flashing.
When the ALARM lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, refer to “Handling Error
Messages” on page 73.
“Error No.: 300”
Printer is not
Ensure that the printer is securely connected to the computer.
properly connected
z If using a switching hub or other device, disconnect the printer
and reconnect it directly to the computer and try printing again.
If successful, the problem may have been with the device.
z There could also be a problem with the cable(s). Replace the
cable(s) and try printing again.
78
Troubleshooting
Problem
Possible Cause
Try This
“Error No.: 300”
Printer you want to
use is not selected
on the Printer popup menu on the
Print dialog box
Select Pro9000 on the Printer pop-up menu on the Print dialog box.
If Pro9000 does not appear on the Printer pop-up menu, do the following to
confirm the printer settings:
1. Select Print and Fax Preferences from the Printer pop-up menu.
When using Mac OS X v.10.3.x or Mac OS X v.10.2.8, select Edit Printer List
from the Printer pop-up menu.
2. Ensure that Pro9000 is displayed and the check box is selected in the screen
that is displayed.
When using Mac OS X v.10.2.8, ensure that Pro9000 is displayed in the
Printer List.
3. If Pro9000 is not displayed in the screen displayed in step 2, click Add(+) to
add the printer.
If you cannot add the printer, follow the procedures described in the Easy
Setup Instructions and reinstall the driver.
“Error No.: 1281”
The Front Tray is up
when printing from
the Auto Sheet
Feeder starts
Return the Front Tray to its normal printing position. Ensure that paper is loaded
in the Auto Sheet Feeder and then press the RESUME/CANCEL button on the
printer to resume printing.
Refer to “Returning the Front Tray to Its Normal Printing Position” on page 14 for
details about how to return the Front Tray to its normal printing position.
“Error No.: 1283”
The Front Tray is
pulled up while
printing from the
Auto Sheet Feeder
Return the Front Tray to its normal printing position, then press RESUME/
CANCEL button on the printer and try printing again.
Refer to “Returning the Front Tray to Its Normal Printing Position” on page 14 for
details about how to return the Front Tray to its normal printing position.
Do not move the Front Tray during printing.
“Error No.: 1284”
The Front Tray is
pulled down while
printing from the
Front Tray
Return the Front Tray to the Front Paper Feeding Position, then press the
RESUME/CANCEL button on the printer and try printing again.
Refer to “Loading Paper in the Front Tray” on page 10 for details about how to
return the Front Tray to the Front Paper Feeding Position.
Do not move the Front Tray during printing.
“Error No.: 1320”
The printer is not
Load the paper correctly in the Front Tray according to the procedure described
ready to feed paper in “Loading Paper in the Front Tray” on page 10 and press the RESUME/CANCEL
from the Front Tray button on the printer.
yet
The paper is not
loaded correctly in
the Front Tray
Press the RESUME/CANCEL button on the printer to clear the error, and then
load the paper correctly in the Front Tray according to the procedure described
in “Loading Paper in the Front Tray” on page 10 and try printing again.
The ink absorber is
nearly full
The printer has a built-in ink absorber to hold the ink used during print head
cleaning, for example. This error message indicates that this ink absorber is
nearly full.
Press the RESUME/CANCEL button to clear the error so you can continue
printing. Before the ink absorber becomes completely full, contact the Customer
Care Center.
When you experience this error, you will need to call for servicing to replace the
ink absorber and to check the printer for proper operation.
Close the Inner Cover, then press the RESUME/CANCEL button to resume
printing.
“Error No.: 1851”
Inner Cover is open
when printing
starts
“Error No.: 1856”
Inner Cover is
opened while
printing
Close the Inner Cover, then press the RESUME/CANCEL button.
One page of the print data being sent at the time of the error will be erased, so
print that page again.
“Error No.: 1321”
“Error No.: 1700”
79
Troubleshooting
Problem
“Error No.: 2001”
“Error No.: 2500”
Possible Cause
Try This
Disconnect the camera cable and reconnect it.
A specified period
of time has elapsed
Depending on the model or brand of your PictBridge compliant
without receiving a
device, you may have to select a print mode before connecting the
response from the
device.
digital camera/The
You may also have to turn on the device or select Play mode
digital camera or
manually after connecting the device to the printer.
digital video
Perform necessary operations according to the instruction manual
camcorder
supplied with your device.
connected is not
compatible with
If the error is still unresolved, there is a possibility that you are using a digital
this printer
camera or digital video camcorder that is not supported by this printer.
PictBridge-compatible digital camera or digital video camcorder can be
connected to your printer for Direct Printing.
Automatic Print
Head alignment
failed
See “Eleven flashes” in “Handling Error Messages” on page 73.
Cannot Print Properly from the Digital Camera
The following are the possible errors that may occur when printing directly from a digital still
camera or digital video camcorder*, and the countermeasures to eliminate them.
*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.
Camera Error Message
Printer in use
Possible Cause
Try This
Images are being printed from Wait until printing ends. The printer automatically starts
the computer
printing the images from the camera after completing the
current printing.
The printer is warming up
Wait until warm-up ends. When it is ready, the printer starts
printing automatically.
No paper
No paper in the Auto Sheet
Feeder
Load the paper in the Auto Sheet Feeder, and select Continue*1
in the display on your camera.
Paper Error
The printer is not ready to
Load the paper correctly in the Front Tray according to the
feed paper from the Front Tray procedure described in “Loading Paper in the Front Tray” on
yet (the ALARM lamp on the
page 10 and press the RESUME/CANCEL button on the printer.
printer is lit orange.)
80
The Front Tray or the Rear
Support is closed (Printer
ALARM lamp flashes orange
three times.)
If the Front Tray is closed, open it to resume printing.
If the Rear Support is closed when printing from the Front Tray,
open it and select Continue*1 in the display on your camera.
The Inner Cover is open
(Printer ALARM lamp flashes
orange six times.)
Close the Inner Cover and select Stop in the display on your
camera to stop printing.
The Front Tray is not set to its
correct position or the Front
Tray was moved during
printing (Printer ALARM lamp
flashes orange ten times.)
When printing from the Auto Sheet Feeder, return the Front Tray
to its normal printing position. Ensure that paper is loaded in
the Auto Sheet Feeder and then select Continue*1 in the display
on your camera to resume printing.
Refer to “Returning the Front Tray to Its Normal Printing
Position” on page 14 for details about how to return the Front
Tray to its normal printing position.
If you have moved the Front Tray during printing, select Stop in
the display on your camera to stop printing.
Return the Front Tray to the correct position, and try printing
again.
Do not move the Front Tray during printing.
Troubleshooting
Camera Error Message
Paper Error
Possible Cause
Try This
The Paper size setting does
not match the size of the
paper loaded in the printer
(Printer ALARM lamp flashes
orange eleven times.)
Select Stop in the display on your camera to stop printing.
Check the Paper size setting on the PictBridge compatible
device and then load paper that is the same size as the setting
and try printing again.
If this message appears even when the paper loaded is the
same size as the setting, set the printer driver not to detect the
width of the paper.
See “Error Regarding the Width of Paper” on page 78.
The paper is not loaded
correctly in the Front Tray
(Printer ALARM lamp flashes
orange twelve times.)
Select Stop in the display on your camera to stop printing.
When printing on 14" x 17" / 355.6 x 431.8 mm paper, load the
paper correctly in the Front Tray according to the procedure
described in “Loading Paper in the Front Tray” on page 10 and
try printing again.
Paper jam
A paper is jammed in the
printer
Select Stop in the display on your camera to stop printing.
Remove the jammed paper, load new paper, and press the
RESUME/CANCEL button on the printer and try printing again.
Printer cover open
The Top Cover is open
Close the Top Cover on the printer.
No printhead
The Print Head is defective or
not installed (Printer ALARM
lamp flashes orange five
times.)
Install a Print Head according to the Easy Setup Instructions.
If the Print Head has already been installed, remove the Print
Head and reinstall it.
If the error still remains, the Print Head may be defective.
Contact the Customer Care Center.
Waste tank full /
Ink absorber full*2
The ink absorber is nearly full The printer has a built-in ink absorber to hold the ink used
during print head cleaning, for example. This error message
indicates that the ink absorber is nearly full.
You can continue printing for a while by selecting Continue*1 on
the display on your camera.
However, because printing is disabled once the ink absorber
becomes completely full and until the ink absorber is replaced,
you are recommended to contact the Customer Care Center as
early as possible. (You will need to replace a particular part of
the printer.)
Low ink level
It is about time to replace the
ink tank with a new one
Slow flashing (at about three second interval in red) of an ink
lamp indicates that ink in this tank is low. You can continue
printing, but we recommend preparing a new ink tank to replace
the associated ink tank.
Select Continue*1 in the display on your camera to resume
printing.
No ink
The ink tank may not be
installed properly (Printer
ALARM lamp flashes orange
four times/ink lamp is off)
Install the appropriate ink tank.
The ink has run out (Printer
ALARM lamp flashes orange
four times/ink lamp flashes
fast (at about one second
interval))
Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing,
select Continue*1 in the display on your camera with the ink
tank installed. Then printing can continue under the ink out
condition. Replace the empty ink tank immediately after the
printing. The printer may be damaged if printing is continued
under the ink out condition.
If multiple ink lamps are flashing, check how fast
they flash. Fast flashing (at about one second
interval) indicates the ink is empty. Slow flashing
(at about three second interval) indicates ink is
low. For details on different flashing speeds, see
“Getting the Ink Level Information” on page 37.
81
Troubleshooting
Camera Error Message
Possible Cause
Try This
Some ink tanks are not
installed in place, or more
than one ink tanks of the
same color are installed
(Printer ALARM lamp flashes
orange seven times/ink lamp
flashes fast (at about one
second interval))
Confirm that the ink tanks are installed in the appropriate
positions.
See “Replacing an Ink Tank” on page 36.
The ink tank may not be
compatible with this printer
(Printer ALARM lamp flashes
orange fourteen times/ink
lamp is off)
Install the appropriate ink tank.
Ink Error
An ink tank that was once
empty is installed
Replace the ink tank and close the Top Cover.
Printing with an ink tank that was once empty may damage the
printer.
If you want to continue printing in this condition, you need to
release the function for detecting the remaining ink level. Press
and hold the RESUME/CANCEL button for at least 5 seconds,
and then release it.
* With this operation, releasing the function for detecting the
remaining ink level is memorized. Please be advised that
Canon shall not be liable for any printer malfunction or
damage caused by refilled ink tanks.
Hardware Error
Ink tank errors have occurred
Replace the ink tank.
Printer error
An error requiring servicing
might have occurred (Printer
POWER lamp flashes green
and ALARM lamp flashes
orange alternately)
Disconnect the cable between the printer and the camera, turn
off the printer, and unplug the power cord of the printer from
the power supply. After a while, plug the power cord of the
printer back in, turn on the printer, and then reconnect the
camera to the printer.
If the same error occurs, contact the Customer Care Center.
No ink
*1 To resume printing, you can press the RESUME/CANCEL button on the printer instead of selecting Continue.
*2 The ink absorber absorbs ink used during cleaning, for example. If this message appears, you will need to call for servicing
to replace the absorber and to check the printer for proper operation.
82
Troubleshooting
z PictBridge-compatible digital cameras can be connected to your printer for
Direct Printing.
z This section describes errors that are indicated on Canon-brand PictBridgecompatible cameras. The error messages and operations may vary
depending on the camera you are using.
For errors on non-Canon PictBridge-compatible cameras, check the status of
ALARM lamp and take the appropriate action to clear the error. For details,
see “Handling Error Messages” on page 73.
z Connecting a digital camera not compatible with PictBridge makes the
ALARM lamp on your printer flash (in orange) nine times. In such a case,
unplug the cable connecting the camera to the printer to clear the error.
z A communication time out occurs if printing takes a long time or if it takes too
much time to send data. This may stop printing. In such a case, disconnect
the cable between the printer and the camera, and reconnect it. Then, turn
the camera on, if it does not automatically turn on. If the problem is still
unresolved, select some other photo and check if it can be printed or not.
z Depending on the model or brand of your device, you may have to select a
print mode compliant with PictBridge before connecting the device.
You may also have to turn on the device or select Play mode manually after
connecting the device to the printer.
Perform necessary operations according to the instruction manual supplied
with your device.
z The print head nozzles may be clogged if printing becomes faint or colors are
incorrect. See “When Printing Becomes Faint or Colors are Incorrect” on page
45.
z If the paper is curled or its surface is scratched during printing, make sure
that you are using the correct type of paper. If this error occurs even when
you are using the correct type of paper, enable the Prevent paper abrasion
setting. See “Print Results Not Satisfactory or Contains Errors” on page 65.
z For the errors indicated on the camera and their solution, also refer to the
user’s manual of the camera. For other troubles on the digital camera,
contact the manufacturer.
83
Appendix
Appendix
Specifications
Printer
Maximum resolution (dpi):
4800 (horizontal) x 2400 (vertical)
Print speed *
Black printing (text pattern)
Max Speed (Custom Setting 5): 16 ppm
Standard: 4.7 ppm
* Print speed will vary depending on system
configuration, software, document complexity,
print mode and page coverage.
Color printing
Max Speed (Custom Setting 5): 15 ppm
Standard: 4.4 ppm
Photo printing (PR-101 A4)
Standard: 1.20 ppm
Print width:
Auto Sheet Feeder: 322.2 mm max. (12.7 inches)
(for Borderless Printing: 329 mm /
12.9 inches)
Front Tray:
348.8 mm max. (13.7 inches)
(for Borderless Printing: 355.6 mm /
14 inches)
Resident print control mode:
Canon extended mode
Receive buffer:
42 KB
Interface:
USB 2.0 Hi-Speed / Direct Print Port
* All operations are not guaranteed for computers standardequipped with a USB 2.0 Hi-Speed interface.
* Since the USB 2.0 Hi-Speed interface is compatible with USB
Full-Speed (USB 1.1), it can be used at USB Full-Speed (USB 1.1).
Acoustic noise level:
Approx. 39.0 dB (A) (when printing in the highest print
quality mode on Photo Paper Pro)
Operating environment:
Temperature: 5 to 35°C (41 to 95°F)
Humidity: 10 to 90%RH (no condensation)
Storage environment:
Temperature: 0 to 40°C (32 to 104°F)
Humidity: 5 to 95% RH (no condensation)
Power supply:
AC 110-240 V, 50/60 Hz
Power consumption:
Standby: Approx. 1.8 W
Printing: Approx. 20 W
OFF: Approx. 1 W
Dimensions
(with the Paper Support, Front Tray, and Rear
Support retracted):
660 (W) x 354 (D) x 191 (H) mm
26.0 (W) x 13.9 (D) x 7.6 (H) inches
Weight:
Approx. 14.0 kg (30.8 lb.)
Print Head:
6144 nozzles
84
Appendix
Camera Direct Print (PictBridge)
Paper size
Default (Photo Paper Plus Glossy 10 x 15 cm/4" x 6")
4" x 6" (Photo Paper Plus Glossy, Photo Paper Pro, Photo
Paper Plus Semi-gloss, Glossy Photo Paper, Photo
Stickers*1)
5" x 7" (Photo Paper Plus Glossy)*2
8" x 10" (Photo Paper Plus Semi-gloss, Photo Paper Pro)
8.5" x 11" (Photo Paper Plus Glossy, Photo Paper Pro,
Photo Paper Plus Semi-gloss, Glossy Photo Paper, Fine Art
Paper “Photo Rag”*2, Plain Paper)
13" x 19" (Photo Paper Plus Glossy, Photo Paper Pro, Photo
Paper Plus Semi-gloss, Glossy Photo Paper, Fine Art Paper
“Photo Rag”)*2
Paper type
*1
Canon-brand sticker. Printing on this paper is available only
when the Layout function on your camera has a 16-up option.
See “Canon Genuine Media” on page 16.
*2
If using a Canon PictBridge-compatible camera, you can select it.
Default (Photo Paper Plus Glossy), Photo (Photo Paper Plus
Glossy, Glossy Photo Paper), Semi-gloss* (Photo Paper Plus
Semi-gloss), Fast Photo (Photo Paper Pro), Fine Art* (Fine
Art Paper “Photo Rag”), Plain Paper (Letter)
* If using a Canon PictBridge-compatible camera, you can select it.
Layout
Default (Borderless), Borderless, Bordered, N-up (2, 4, 9,
16)*1, 35-up*2
*1
Layout compatible with Canon-brand sticker above.
See “Canon Genuine Media” on page 16.
*2
Photos are printed in 35 mm Film Style layout (contact printing
layout). This option can be selected for Canon PictBridgecompliant devices only. (Note that this option cannot be used for
some models.)
For a Canon PictBridge-compliant device, selecting the item
displayed with the [i] icon prints the shooting information (Exif
data) in list format, or in the margins of specified photos. (Note
that these options cannot be used for some models.)
Trimming
Default (Off: No trimming), On (follow camera’s setting), Off
Image optimize
Default (ExifPrint), On, Off, “VIVID”*, “NR” (Noise
Reduction)*, “VIVID+NR”*, “Face”*, “Natural”*, “Natural
M”*, “B/W”*, “Cool tone”*, “Warm tone”*
* If using a Canon PictBridge-compatible camera, you can select it.
Date/File No. print
Default (Off: No printing), Date, File No., Both, Off
85
Appendix
Minimum System Requirements*1
*2
Interface
Operating System
USB 2.0
Hi-Speed
Windows XP SP1, SP2
USB
Windows XP SP1, SP2
Windows 2000 Professional SP4
Processor
Pentium III*3
(Celeron 566 MHz)
RAM
128 MB
Hard Disk Space*4
400 MB
Pentium II 300 MHz *3
Windows 2000 Professional
SP2, SP3, SP4
Windows Millennium Edition*5
Windows 98*5, 98 Second Edition*5
*2
Interface
Operating System
USB 2.0
Hi-Speed
Mac OS X v.10.4
USB
Mac OS X v.10.2.8 - v.10.3
Processor
Intel Processor
PowerPC G3/G4/G5
RAM
256 MB
Hard Disk Space*4
250 MB
128 MB
*1 Conform to the operating system’s requirement when it is higher than this.
For updated compatibility, visit our website.
*2 Operation can only be guaranteed on a PC with built-in USB or USB 2.0 Hi-Speed port and pre-installed Windows XP, 2000,
Me, 98 or Mac OS X v.10.2.8 - v.10.4.
*3 Including compatible processors.
*4 For bundled software installation.
*5 Easy-PhotoPrint Pro does not support Windows 98/Me.
z CD-ROM drive
z Display : Windows: 800 x 600 Color 16 bit, Macintosh: 800 x 600 Thousands Colors
z Macintosh File System : Mac OS Extended (Journaled), Mac OS X Extended
Additional System Requirements for On-screen Manuals
z Browser: Windows HTML Help Viewer
*Microsoft® Internet Explorer 5.0 or later must be
installed.
The on-screen manual may not be displayed
properly depending on your operating system or
Internet Explorer version. We recommend that you
keep your system up to date with Windows
Update.
86
z Browser: Help Viewer
*The on-screen manual may not be displayed properly
depending on your operating system. We recommend
that you keep your system up to date.
Appendix
Safety Precautions
Please read the safety warnings and cautions provided in this manual to ensure that you use
your printer safely. Do not attempt to use printer in any way not described in this manual.
You may cause an electric shock, fire or damage the printer if you ignore any of
these safety precautions.
Choosing a location
Do not place the printer close to flammable solvents such as alcohol or thinners.
Power supply
Never attempt to plug in or unplug the printer from the power supply when your hands are wet.
Always push the plug all the way into the power outlet.
Never damage, modify, stretch or excessively bend or twist the power cord.
Do not place heavy objects on the power cord.
Never plug the printer into a power socket that is shared with other
equipment (extension lead/cord, 2- or 3-way adapter, etc.).
Never use the printer if the power cord is bundled or knotted.
If you detect smoke, unusual smells or strange noises around the printer, immediately unplug the
printer at the power supply and call for service.
Periodically, unplug the printer and use a dry cloth to wipe off any dust or
dirt collected on the plug and the power outlet. If the printer is placed at a
location exposed to a lot of dust, smoke, or high humidity, the dust
collected on the plug absorbs moisture and may cause insulation failure
and fire.
Cleaning the printer
Use a damp cloth to clean the printer. Never use flammable solvents such
as alcohol, benzene or thinners.
If flammable solvents come in contact with electrical components inside
the printer, it could cause a fire or electric shock.
Always unplug the printer from the power outlet before cleaning the printer.
If you accidentally switch the printer on while cleaning it, you could injure yourself or damage the
printer.
Maintaining the printer
Do not attempt to disassemble or modify the printer. There are no user serviceable parts inside
the printer.
The printer contains high-voltage components. Never attempt any maintenance procedure not
described in this guide.
Working around the
printer
Do not use flammable sprays near the printer.
This could cause a fire or electric shock if the spray comes into contact with electrical components
inside the printer.
87
Appendix
You may cause injury or damage the printer if you ignore any of these safety
precautions.
Choosing a location
Do not install the printer in a location that is unstable or subject to excessive vibration.
Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.
To avoid the risk of fire or electric shocks, install the printer in a location with an ambient
temperature range of 5°C to 35°C (41°F to 95°F) and humidity of 10% to 90% (condensation free).
Do not place the printer on a thick rug or carpet.
Do not place the printer with its back attached to the wall.
Power supply
Ensure that the area around the power outlet is kept clear at all times so you
can easily unplug the power cord if necessary.
Never remove the plug by pulling on the cord.
Do not use an extension lead/ cord.
Never use a power supply source other than the one rated for the printer in the country where you
purchased the printer.
AC 110-240 V, 50/60 Hz
Working around the
printer
Never put your hands or fingers in the printer while it is printing.
Do not place any object on the printer.
Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol,
thinners, etc.) on top of the printer.
If any foreign object (metal or liquid) fall into the printer, unplug the power cord and call for
service.
Do not transport or store the printer on a slant, vertically or upside-down, as the ink may leak and
damage the printer.
Print heads and ink tanks For safety reasons store Print Heads and ink tanks out of the reach of small children.
If a child ingests any ink, consult a doctor immediately.
Do not shake Print Heads or ink tanks.
Ink may leak out and stain clothing or the surrounding area.
Never touch the electrical contacts on a Print Head after printing.
The metal parts may be very hot and could cause burns.
88
Appendix
Regulatory Information
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10271
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
z Reorient or relocate the receiving antenna.
z Increase the separation between the equipment and receiver.
z Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
z Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or
modifications should be made, you could be required to stop operation of the equipment.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
1-516-328-5600
Canadian Radio Interference Regulations
This digital apparatus does not exceed Class B limits for radio noise emissions from a digital apparatus as set out in the
interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Industry Canada.
Cet appareil numérique respecte les limites de bruits radioéléctriques applicables aux appareils numériques de Classe B
prescrites dans la norme sur le matériel brouilleur NMB-003 d’Industrie Canada intitulée <<Appareils numériques>>.
89
Appendix
Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only)
The limited warranty set forth below is given by Canon U.S.A., Inc. ("Canon USA") with respect to the new or refurbished
Canon- brand product ("Product") packaged with this limited warranty, when purchased and used in the United States only.
The Product is warranted against defects in materials and workmanship under normal use and service (a) for a period of one
(1) year from the date of original purchase when delivered to you in new condition in its original container or (b) for 90 days
from the date of original purchase for refurbished Products. Defective parts or a defective Product returned to a Canon USA
repair facility or a Canon USA Authorized Service Facility (“ASF”), and proven to be defective upon inspection will be (a)
repaired; (b) exchanged for new or comparable rebuilt, recovered, remanufactured, repaired and/or recycled parts or; (c)
exchanged for a refurbished Product, as determined by the Canon USA repair facility or the ASF. Warranty repair or
replacement shall not extend the original warranty period of the Product. A dated proof of purchase is required at the time of
warranty service. A copy of your dated bill of sale will satisfy this requirement. This warranty does not cover any accessories, or
any consumables, such as paper or ink cartridges, as to which there shall be no warranty or replacement.
This limited warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment
and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment
covered by a separate warranty (“Separate Warranty”). Repairs of such Canon brand peripheral equipment shall be governed
by the terms of the Separate Warranty. Non-Canon brand equipment and software that may be distributed with the Product are
sold “as is” and without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or
fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such nonCanon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:
(a)
Loss of or damage to the Product due to abuse, neglect, mishandling, improper packaging by you, alteration, accident,
electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in, or
environmental conditions prescribed in, Canon USA’s user’s manual or other documentation, or services performed by
someone other than a Canon USA repair facility or ASF. Without limiting the foregoing, dropping the Product, scratches,
and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the
user’s manual or other documentation for the Product.
(b)
Use of parts, media, software or supplies (other than those sold by Canon USA), including non-Canon ink cartridges or
refilled ink cartridges, that cause damage to the Product or cause abnormally frequent service calls or service problems.
(c)
If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE DISKETTES OR CDROMS ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE
PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE
IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF
THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER
EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE
PRODUCT SHALL BIND CANON USA, OR ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF
REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR
CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR
INABILITY TO USE THE PRODUCT REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA
OR ITS ASF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON
USA OR ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR
PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE
PRODUCT SOLD BY CANON USA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF. (SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE
ORIGINAL PURCHASER OF THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR
EXCLUSIVE REMEDY.
90
Appendix
Canon USA offers a range of customer technical support* options:
z Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked
questions (www.canontechsupport.com)
z Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040
z Telephone Device for the Deaf (TDD-1-866-251-3752)
z Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware support
options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon USA’s option, through Canon USA’s Authorized
Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained from Canon USA’s Web
site at www.canontechsupport.com or by calling the Canon USA Customer Care Center at 1-800-828-4040, or any time while
speaking to a technical support person. A Product covered by this limited warranty will be repaired or exchanged, as
determined by Canon USA, and returned without charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem and, if possible, correct it
over the telephone. If the problem cannot be corrected over the telephone, and you elect the InstantExchange option, a
reference number will be issued to you. You will be asked for the Product serial number and other information pertaining to
your defective Product and for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product, via 2nd day Air freight service, prepaid by Canon USA.
After receipt of the replacement Product (with instructions and a prepaid waybill), follow the enclosed instructions on how to
ship the defective Product to the Canon USA repair facility. The defective Product must be returned in the shipping carton in
which the replacement Product was packed and include the reference number, A COPY OF YOUR DATED PROOF OF PURCHASE
(BILL OF SALE), and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER ITEMS WITH THE DEFECTIVE PRODUCT
IN THE RETURN SHIPPING CARTON, AND BE SURE TO RETAIN YOUR PRINTHEAD AND INK CARTRIDGE(S) AND TANK(S).
InstantExchange Service expedites, usually by the second business day, the exchange of a defective Product with a
replacement Product, which will normally be shipped the same day if your request for this service is by 3 p.m. E.T. Monday
through Friday, except holidays (three (3) business day InstantExchange Service for Alaska and Hawaii). Canon USA does not
guarantee expedited shipping service in the event of the occurrence of factors beyond its reasonable control. The replacement
Product you receive may be a refurbished or reconditioned unit and will be covered for the balance of the period remaining on
your original limited warranty. NOTE THAT BY USING THIS SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT
TO YOU. CANON USA WILL RETAIN THE DEFECTIVE PRODUCT THAT YOU ORIGINALLY PURCHASED, WHICH SHALL BECOME THE
PROPERTY OF CANON USA. InstantExchange warranty program service is available only during the express limited-warranty
period for your Product and only in the continental United States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement units.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
©2006 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered
trademark in other countries.
91
Index
Index
A
Accessing the Printer Driver ......................................... 33
Advanced Printing ........................................................ 26
ALARM lamp................................................................. 73
Aligning the Print Head................................................. 58
An Error Message Appears on the Screen...................... 76
B
Borderless Printing ...................................................... 66
C
Camera Error Message.................................................. 80
Canceling Print Jobs (Windows) .................................... 20
Canceling Printing ........................................................ 25
Cannot Connect to PC Properly ..................................... 64
Cannot Install the Printer Driver.................................... 63
Cannot Print Properly from the Digital Camera .............. 80
Canon IJ Printer Utility dialog box (Macintosh) .............. 48
Canon IJ Status Monitor (Windows)............................... 70
Canon U.S.A., INC. LIMITED WARRANTY --- (USA Only) ... 90
Cleaning................................................................. 52, 53
CLI-8BK Black............................................................... 36
CLI-8C Cyan .................................................................. 36
CLI-8G Green ................................................................ 36
CLI-8M Magenta ........................................................... 36
CLI-8PC Photo Cyan ...................................................... 36
CLI-8PM Photo Magenta ............................................... 36
CLI-8R Red.................................................................... 36
CLI-8Y Yellow................................................................ 36
D
Deep Cleaning ........................................................ 55, 57
Driver
settings (Macintosh)............................................. 22
settings (Windows) ............................................... 19
E
Easy-PhotoPrint ........................................................... 35
Easy-PhotoPrint Pro...................................................... 35
Easy-WebPrint.............................................................. 35
Examining the Nozzle Check Pattern............................. 49
ExifPrint ....................................................................... 35
F
Fine Art Paper “Museum Etching” ................................. 17
Fine Art Paper “Photo Rag”........................................... 17
Fine Art Paper Premium Matte ...................................... 17
G
Getting the Ink Level Information.................................. 37
92
Glossy Photo Paper ...................................................... 16
H
Handling Error Messages.............................................. 73
Help button .................................................................... 2
High Resolution Paper .................................................. 16
I
Ink lamp
Ink Level Indication on the Printer......................... 37
Insert the ink tank ................................................ 43
K
Knowing When to Replace Ink Tanks............................. 39
L
Load Limit Mark.............................................................. 6
Loading Paper ................................................................ 4
Loading Paper in the Auto Sheet Feeder.......................... 5
Loading Paper in the Front Tray .................................... 10
M
Matte Photo Paper........................................................ 16
Media
specialty............................................................... 15
to avoid .................................................................. 4
Media Type....................................................... 16, 19, 22
N
Nozzle Check.......................................................... 47, 48
Nozzle Check Pattern
examining ............................................................ 49
printing ................................................................ 46
O
Opening the Printer Properties Dialog Box Directly from the
Start Menu (Windows) .............................................. 33
Opening the Printer Properties Dialog Box from Your
Application Program (Windows) ................................ 33
P
Page Setup (Macintosh) ......................................... 22, 70
Page Setup dialog box (Macintosh) .............................. 22
Paper Does Not Feed Properly....................................... 71
Paper Feed Roller ......................................................... 71
Paper Jams ................................................................... 72
Paper Size .................................................................... 22
Paper Support Load Limit ............................................. 16
Photo Paper Plus Glossy............................................... 16
Photo Paper Plus Semi-gloss ........................................ 16
Index
Photo Paper Pro ........................................................... 16
Photo Stickers ............................................................. 17
PhotoRecord ................................................................ 35
POWER button................................................................ 2
POWER lamp .................................................................. 2
Print dialog box...................................................... 19, 22
Print Head Alignment ............................................. 59, 60
Print Head Cleaning ..................................................... 51
Print Head Deep Cleaning............................................. 55
Print Head Holder......................................................... 41
Print Media to Avoid....................................................... 4
Print Quality................................................................. 65
Print Results Not Satisfactory or Contains Errors .......... 65
Printer Driver Setting for Media Type............................ 16
Printer Properties dialog box.............................19, 33, 46
Printing Photographs Directly from a PictBridge Compliant
Device ...................................................................... 26
Printing the Nozzle Check Pattern ................................ 46
Printing with Macintosh ............................................... 21
Printing with Windows ................................................. 18
R
Regulatory Information ................................................ 89
Replacing an Ink Tank .................................................. 36
RESUME/CANCEL button .............................................. 20
S
Safety Precautions ....................................................... 87
Specialty Media ........................................................... 15
Specifications .............................................................. 84
Super White Paper ....................................................... 16
T
Troubleshooting........................................................... 62
Troubleshooting Printer Hardware................................ 68
Turning off the Printer .................................................... 3
Turning on the Printer .................................................... 2
U
Uninstalling the printer driver (Windows) ..................... 76
USB 2.0 Hi-speed Connection Does Not Work Properly . 64
Using Specialty Media ................................................. 15
Using the Auto Sheet Feeder and the Front Tray.............. 4
Using the Bundled Software ......................................... 35
W
Warranty ...................................................................... 90
When Printing Becomes Faint or Colors are Incorrect .... 45
93
This product uses the following copyrighted software:
exit.c
Copyright © 1990 The Regents of the University of California.
All rights reserved.
Redistribution and use in source and binary forms are permitted provided that
the above copyright notice and this paragraph are duplicated in all such forms
and that any documentation, advertising materials, and other materials related
to such distribution and use acknowledge that the software was developed by
the University of California, Berkeley. The name of the University may not be
used to endorse or promote products derived from this software without
specific prior written permission.
THIS SOFTWARE IS PROVIDED ''AS IS'' AND WITHOUT ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
environ.c Copyright © 1995, 1996 Cygnus Support.
All rights reserved.
Redistribution and use in source and binary forms are permitted provided that
the above copyright notice and this paragraph are duplicated in all such forms
and that any documentation, advertising materials, and other materials related
to such distribution and use acknowledge that the software was developed at
Cygnus Support, Inc. Cygnus Support, Inc. may not be used to endorse or
promote products derived from this software without specific prior written
permission.
THIS SOFTWARE IS PROVIDED ''AS IS'' AND WITHOUT ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
impure.c
string.h
_ansi.h
Copyright © 1994, 1997 Cygnus Solutions.
All rights reserved.
Redistribution and use in source and binary forms are permitted provided that
the above copyright notice and this paragraph are duplicated in all such forms
and that any documentation, advertising materials, and other materials related
to such distribution and use acknowledge that the software was developed at
Cygnus Solutions. Cygnus Solutions may not be used to endorse or promote
products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED ''AS IS'' AND WITHOUT ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
Getting Help from Canon
Ordering Information
For additional supplies, use the following descriptions and order numbers.
Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the product):
Model Number (located on the top of the product):
Setup CD-ROM number (located on the CD-ROM):
Purchase Date:
Customer Technical Support Sequence*
1. Internet — www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
“where to buy” instructions are found here.
2. Email Tech Support — www.canontechsupport.com
For individual attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your
inquiries within 24 hours.
3. Toll-Free Live Tech Support — (1-800-828-4040)
This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your product’s 1 year limited warranty period.
Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
4. Extended Service and Support — www.canonesp.com
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call (1-800-385-2155), or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your product’s warranty period.
For more information and updated program specifics, please visit our web site at
www.canontechsupport.com.
Description
Order #
Ink Tanks
CLI-8PM Photo Magenta
CLI-8BK Black
CLI-8PC Photo Cyan
CLI-8C Cyan
CLI-8M Magenta
CLI-8Y Yellow
CLI-8R Red
CLI-8G Green
0625B002
0620B002
0624B002
0621B002
0622B002
0623B002
0626B002
0627B002
Canon Specialty Papers
Photo Paper Pro for Borderless Printing (4" x 6" / 20 sheets)
Photo Paper Pro for Borderless Printing (4" x 6" / 75 sheets)
Photo Paper Pro (8.5" x 11" / 15 sheets)
Photo Paper Pro (8.5" x 11" / 30 sheets)
Photo Paper Pro (8" x 10" / 20 sheets)
Photo Paper Pro (13" x 19" / 10 sheets)
Photo Paper Plus Glossy (4" x 6" / 20 sheets)
Photo Paper Plus Glossy (4" x 6" / 50 sheets)
Photo Paper Plus Glossy (4" x 6" / 120 sheets)
Photo Paper Plus Glossy (5" x 7" / 20 sheets)
Photo Paper Plus Glossy (8.5" x 11" / 20 sheets)
Photo Paper Plus Glossy (13" x 19" / 20 sheets)
Photo Paper Plus Semi-gloss (4" x 6" / 50 sheets)
Photo Paper Plus Semi-gloss (8.5" x 11" / 20 sheets)
Photo Paper Plus Semi-gloss (8" x 10" / 20 sheets)
Photo Paper Plus Semi-gloss (13" x 19" / 20 sheets)
Matte Photo Paper (4" x 6" / 120 sheets)
Matte Photo Paper (8.5" x 11" / 50 sheets)
Matte Photo Paper (13" x 19" / 20 sheets)
Fine Art Photo Rag (8.5" x 11" / 20 sheets)
Fine Art Photo Rag (13" x 19" / 20 sheets)
Fine Art Premium Matte (8.5" x 11" / 20 sheets)
Fine Art Premium Matte (13" x 19" / 20 sheets)
High Resolution Paper (8.5" x 11" / 100 sheets)
Photo Stickers (4" x 6" / 5 sheets)
1029A014
1029A027
1029A004
1029A028
1029A059
1029A009
7980A007
7980A012
7980A022
7980A019
7980A006
7980A014
1686B014
1686B020
1686B017
1686B031
7981A014
7981A004
7981A011
0587B005
0587B008
1263B004
1263B007
1033A011
0001C001
Call 1-800-OK-CANON to locate a dealer near you, or visit the Canon eStore at
www.estore.usa.canon.com.
© 2006 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may be a
registered trademark or trademarks in other countries. All other product and brand names are trademarks of
their respective owners. As an ENERGY STAR® partner, Canon U.S.A., Inc. has determined that this product
meets the ENERGY STAR® guidelines for energy efficiency.
* Support program specifics are subject to change without notice.
Quick Start Guide
Photo Printer
Series
Quick Start Guide
The following ink tanks are compatible with this printer.
For details on ink tank replacement, refer to “Replacing an Ink Tank” in this guide.
QT5-0115-V05
092006AB10
©CANON INC.2006
PRINTED IN JAPAN
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