Specifications | Cisco Systems 6901 IP Phone User Manual

Cisco Unified IP Phone 6901 and 6911
Administration Guide for Cisco Unified
Communications Manager 8.5 (SCCP and
SIP)
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Text Part Number: OL-23874-01
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Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
© 2013 Cisco Systems, Inc. All rights reserved.
CONTENTS
Preface
vii
Overview
vii
Audience
vii
Organization
vii
Related Documentation
viii
Obtaining Documentation, Obtaining Support, and Security Guidelines
Document Conventions
CHAPTER
1
ix
x
An Overview of the Cisco Unified IP Phone
1-1
Understanding the Cisco Unified IP Phone 6901 and 6911
What Networking Protocols are Used?
1-2
1-6
What Features are Supported on the Cisco Unified IP Phone 6901 and 6911? 1-9
Feature Overview 1-9
Configuring Telephony Features 1-9
Configuring Network Parameters Using the Cisco Unified IP Phone 1-10
Providing Users with Feature Information 1-10
Understanding Security Features for Cisco Unified IP Phones 1-10
Overview of Supported Security Features 1-13
Understanding Security Profiles 1-15
Identifying Authenticated, Encrypted, and Protected Phone Calls 1-15
Establishing and Identifying Protected Calls 1-16
Call Security Interactions and Restrictions 1-16
Supporting 802.1X Authentication on Cisco Unified IP Phones 1-17
Overview 1-17
Required Network Components 1-18
Best Practices—Requirements and Recommendations 1-19
Overview of Configuring and Installing Cisco Unified IP Phones 1-19
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-20
Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified
Communications Manager 1-21
Installing Cisco Unified IP Phones 1-23
Checklist for Installing the Cisco Unified IP Phone 6901 and 6911 1-23
Terminology Differences
1-24
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Contents
CHAPTER
2
Preparing to Install the Cisco Unified IP Phone on Your Network
2-1
Understanding Interactions with Other Cisco Unified IP Telephony Products 2-1
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications
Manager 2-2
Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN 2-2
Providing Power to the Cisco Unified IP Phone 2-3
Power Guidelines 2-4
Power Outage 2-4
Obtaining Additional Information About Power 2-5
Understanding Phone Configuration Files
2-5
Understanding the Phone Startup Process
2-6
Adding Phones to the Cisco Unified Communications Manager Database 2-7
Adding Phones with Auto-Registration 2-8
Adding Phones with Auto-Registration and TAPS 2-9
Adding Phones with Cisco Unified Communications Manager Administration
Adding Phones Using the BAT Phone Template 2-10
Using Cisco Unified IP Phones with Different Protocols 2-11
Converting a New Phone from SCCP to SIP 2-11
Converting an In-Use Phone from One Protocol to the Other Protocol
Deploying a Phone in an SCCP and SIP Environment 2-12
Determining the MAC Address for a Cisco Unified IP Phone
CHAPTER
3
Setting Up the Cisco Unified IP Phone
2-11
2-12
3-1
Before You Begin 3-1
Network Requirements 3-1
Cisco Unified Communications Manager Configuration
3-2
Understanding the Cisco Unified IP Phone 6901 and 6911 Components
Network and Access Ports 3-2
Handset 3-3
Speakerphone (Cisco Unified IP Phone 6911 Only) 3-3
Installing the Cisco Unified IP Phone
2-10
3-2
3-4
Footstand 3-7
Higher Viewing Angle 3-8
Lower Viewing Angle 3-8
Mounting the Phone to the Wall
3-9
Verifying the Phone Startup Process
Configuring Startup Network Settings
3-9
3-9
Configuring Security on the Cisco Unified IP Phone
3-10
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Contents
CHAPTER
4
Configuring Settings on the Cisco Unified IP Phone
Configuring Settings on the Cisco Unified IP Phone
Phone Settings Options 4-1
4-1
4-1
Accessing the Phone Configuration Settings 4-2
Accessing the IVR and Configuring Your Phone Setting
CHAPTER
5
Configuring Features, Templates, Services, and Users
4-2
5-1
Telephony Features Available for the Cisco Unified IP Phone
Adding Users to Cisco Unified Communications Manager
5-1
5-8
Managing the User Options Web Pages 5-9
Giving Users Access to the User Options Web Pages 5-9
Specifying Options that Appear on the User Options Web Pages
CHAPTER
6
Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Network Setup
6-3
6-7
Device Logs 6-9
Status Messages
Streaming Statistics
7
6-3
6-4
Network Statistics
CHAPTER
6-1
6-2
Disabling and Enabling Web Page Access
Device Information
5-11
6-10
6-13
Troubleshooting and Maintenance
7-1
Resolving Startup Problems 7-1
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 7-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager 7-2
Identifying Error Messages 7-3
Checking Network Connectivity 7-3
Verifying TFTP Server Settings 7-3
Verifying IP Addressing and Routing 7-3
Cisco CallManager and TFTP Services Are Not Running 7-4
Creating a New Configuration File 7-4
Registering the Phone with Cisco Unified Communications Manager 7-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 7-5
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection 7-6
7-6
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Contents
Identifying Intermittent Network Outages 7-6
Verifying DHCP Settings 7-6
Checking Static IP Address Settings 7-7
Verifying the Voice VLAN Configuration 7-7
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors 7-7
Checking Power Connection 7-8
General Troubleshooting Tips
7-7
7-8
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset 7-10
Performing a Factory Reset 7-10
Monitoring the Voice Quality of Calls
7-10
7-11
Using Voice Quality Metrics 7-11
Troubleshooting Tips 7-12
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
APPENDIX
A
7-13
7-13
Providing Information to Users Via a Website
A-1
How Users Obtain Support for the Cisco Unified IP Phone
Giving Users Access to the User Options Web Pages
How Users Configure Phone Features
Supporting International Users
B
A-1
A-2
How Users Access a Voice Messaging System
APPENDIX
A-1
A-2
B-1
Installing the Cisco Unified Communications Manager Locale Installer
APPENDIX
Technical Specifications
C
C-1
Physical and Operating Environment Specifications
Cable Specifications
D
C-1
C-2
Network and Access Port Pinouts
APPENDIX
Basic Phone Administration Steps
C-3
D-1
Example User Information for These Procedures
D-1
Adding a User to Cisco Unified Communications Manager D-2
Adding a User From an External LDAP Directory D-2
Adding a User Directly to Cisco Unified Communications Manager
Configuring the Phone
B-1
D-2
D-3
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Contents
Performing Final End User Configuration Steps
APPENDIX
APPENDIX
E
F
D-6
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6901
Before You Begin E-2
Installing the Phone on Wall Mount Plate E-3
E-1
Installing a Wall Mount for the Cisco Unified IP Phone 6911
Before You Begin E-7
Installing the Bracket E-8
E-7
Cisco Unified IP Phone Non-Lockable Wall Mount
E-1
F-1
ADA Non-Lockable Wall Mount Kit for 6900 Series F-1
Components F-2
Before You Begin F-3
Install Non-Lockable Wall Mount Kit for Phone F-3
Remove Phone from Non-Lockable Wall Mount F-6
APPENDIX
G
Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911
G-1
INDEX
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Preface
Overview
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications
Manager 8.5 (SCCP and SIP) provides the information you need to understand, install, configure,
manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network.
Because of the complexity of an IP telephony network, this guide does not provide complete and detailed
information for procedures that you need to perform in Cisco Unified Communications Manager or other
network devices. See the “Related Documentation” section on page viii.
Audience
Network engineers, system administrators, or telecom engineers should review this guide to learn the
steps required to properly set up the Cisco Unified IP Phone on the network.
The tasks described are administration-level tasks and are not intended for end-users of the phones.
Many of the tasks involve configuring network settings and affect the phone’s ability to function in the
network.
Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified
Communications Manager, many of the tasks in this manual require familiarity with Cisco Unified
Communications Manager.
Organization
This manual is organized as follows:
Chapter
Description
Chapter 1, “An Overview of the Cisco
Unified IP Phone”
Provides a conceptual overview and description of the Cisco
Unified IP Phone.
Chapter 2, “Preparing to Install the Cisco Unified IP Describes how the Cisco Unified IP Phone interacts with other key
IP telephony components, and provides an overview of the tasks
Phone on Your Network”
required prior to installation.
Chapter 3, “Setting Up the Cisco Unified IP Phone”
Describes how to properly and safely install and configure the Cisco
Unified IP Phone on your network.
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Preface
Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone”
Describes how to configure network settings, verify status, and make
global changes to the Cisco Unified IP Phone.
Chapter 5, “Configuring Features, Templates,
Services, and Users”
Provides an overview of procedures for configuring telephony
features, configuring directories, configuring phone button, and
adding users to Cisco Unified Communications Manager.
Chapter 6, “Monitoring the Cisco Unified IP Phone
Remotely”
Describes the information that you can obtain from the phone’s web
page to remotely monitor the operation of a phone and to assist with
troubleshooting.
Chapter 7, “Troubleshooting and Maintenance”
Provides tips for troubleshooting the Cisco Unified IP Phone.
Appendix A, “Providing Information to Users Via a
Website”
Provides suggestions for setting up a website for providing users
with important information about their Cisco Unified IP Phones.
Appendix B, “Supporting International Users”
Provides information about setting up phones in non-English
environments.
Appendix C, “Technical Specifications”
Provides technical specifications of the Cisco Unified IP Phone.
Appendix D, “Basic Phone Administration Steps”
Provides procedures for basic administration tasks such as adding a
user and phone to Cisco Unified Communications Manager and then
associating the user to the phone.
Appendix E, “Installing the Wall Mount for the
Cisco Unified IP Phone 6901 and 6911”
Contains instructions for installing the wall mount for the Cisco
Unified IP Phone.
Appendix F, “Cisco Unified IP Phone Non-Lockable Contains instructions for installing the Cisco Unified IP Phone
Non-Lockable Wall Mount for the Cisco Unified IP Phone 6911.
Wall Mount”
Appendix G, “Feature Support by Protocol for the
Cisco Unified IP Phone 6901 and 6911”
Describes the features supported by each protocol (SCCP and SIP).
Related Documentation
For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer
to the following publications:
Cisco Unified IP Phone 6900 Series
Related publications are available at the following URL:
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html
Cisco Unified Communications Manager Administration
Related publications are available at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition
Related publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
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Preface
Obtaining Documentation, Obtaining Support, and Security
Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback,
security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s
New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS)
feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds
are a free service and Cisco currently supports RSS Version 2.0.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
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Preface
Document Conventions
This document uses the following conventions:
Convention
Description
boldface font
Commands and keywords are in boldface.
italic font
Arguments for which you supply values are in italics.
[ ]
Elements in square brackets are optional.
{x|y|z}
Alternative keywords are grouped in braces and separated by vertical bars.
[x|y|z]
Optional alternative keywords are grouped in brackets and separated by
vertical bars.
string
A nonquoted set of characters. Do not use quotation marks around the
string or the string will include the quotation marks.
screen
font
boldface screen
Note
Caution
Terminal sessions and information the system displays are in screen font.
font
Information you must enter is in boldface screen font.
italic screen font
Arguments for which you supply values are in italic screen font.
^
The symbol ^ represents the key labeled Control—for example, the key
combination ^D in a screen display means hold down the Control key
while you press the D key.
< >
Nonprinting characters, such as passwords are in angle brackets.
Means reader take note. Notes contain helpful suggestions or references to material not covered in the
publication.
Means reader be careful. In this situation, you might do something that could result in equipment
damage or loss of data.
Warnings use the following convention:
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury. Before
you work on any equipment, be aware of the hazards involved with electrical circuitry and be
familiar with standard practices for preventing accidents. Use the statement number provided at
the end of each warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
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CH A P T E R
1
An Overview of the Cisco Unified IP Phone
The Cisco Unified IP Phone 6901 and 6911 provide voice communication over an Internet Protocol (IP)
network. The Cisco Unified IP Phone functions much like a digital business phone, allowing you to
place and receive phone calls. In addition, the phone includes the following:
•
The Cisco Unified IP Phone 6901 supports basic features such as hold, redial, transfer, and
conference.
•
The Cisco Unified IP Phone 6911 supports features such as mute, hold, transfer, conference, speed
dial, call forward, and more.
A Cisco Unified IP Phone, like other network devices, must be configured and managed. These phones
encode G.711a, G.711µ, G.729a, and iLBC, and decode G.711a, G.711µ, G.729, G.729ab and iLBC.
This chapter includes the following topics:
Caution
•
Understanding the Cisco Unified IP Phone 6901 and 6911, page 1-2
•
What Networking Protocols are Used?, page 1-6
•
What Features are Supported on the Cisco Unified IP Phone 6901 and 6911?, page 1-9
•
Overview of Configuring and Installing Cisco Unified IP Phones, page 1-19
•
Terminology Differences, page 1-24
Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone
might cause interference. For more information, refer to the manufacturer’s documentation of the
interfering device.
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1-1
Chapter 1
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 6901 and 6911
Understanding the Cisco Unified IP Phone 6901 and 6911
Figure 1-1 shows the main components of the Cisco Unified IP Phone 6901.
Figure 1-1
Cisco Unified IP Phone 6901
7
1
2
3
4
5
195793
+
6
Table 1-1 describes the buttons on the Cisco Unified IP Phone 6901.
Table 1-1
Features on the Cisco Unified IP Phone 6901
1
Hookswitch
Activates the features (hookflash) on your phone.
2
Hold button
Places an active call on hold.
3
Redial button
Dials the last dialed number.
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Chapter 1
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 6901 and 6911
4
Line button
Allows users to pick up second incoming call. The line button LED shows
call status.
The line button enables users to answer an incoming call and swap between
two calls on the line. The LED associated with the line button lights up to
reflect the line status.
The line button illuminates to indicate status:
•
Green, steady—Active call
•
Green, flashing—Held call
•
Amber, flashing—Incoming call
•
Amber, steady—Call Forward All activated
•
Red, steady—Remote line in use (shared line)
•
Red, flashing—Remote line on hold
5
Volume button
Controls the handset and the ringer volume (on-hook).
6
Keypad
Allows you to dial phone numbers, *, and #, and choose menu items (by
entering the item number).
7
Handset light strip Lights up to indicate a ringing call (flashing red) or a new voice message
(steady red).
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1-3
Chapter 1
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 6901 and 6911
Figure 1-2 shows the main components of the Cisco Unified IP Phone 6911.
Figure 1-2
Cisco Unified IP Phone 6911
1
2
14
13
12
3
4
11
5
10
6
+
7
8
195778
9
Table 1-2 describes the buttons on the Cisco Unified IP Phone 6911.
Table 1-2
Features on the Cisco Unified IP Phone 6911
1
Handset light strip Lights up to indicate a ringing call (flashing red) or a new voice message (steady
red).
2
Phone Template
A paper strip where you can enter names and contact numbers.
3
Transfer button
Transfers a call.
4
Conference button Creates a conference call.
5
Hold button
Places an active call on hold.
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Chapter 1
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 6901 and 6911
6
Line button
Allows users to pick up an incoming call. The line button LED shows call status.
The line button enables users to answer an incoming call and swap between two
calls on the line. The LED associated with the line button lights up to reflect the
line status.
The line button illuminates to indicate status:
•
Green, steady—Active call
•
Green, flashing—Held call
•
Amber, flashing—Incoming call
•
Amber, steady—Call Forward All activated
•
Red, steady—Remote line in use (shared line)
•
Red, flashing—Remote line on hold
7
Speakerphone
button
Selects the speakerphone as the default audio path and initiates a new call, picks
up an incoming call, or ends a call. During a call, the button is lit green. The
speakerphone audio path does not change until a new default audio path is
selected (for example, by picking up the handset).
8
Keypad
Allows you to dial phone numbers, *, and #, and choose menu items (by entering
the item number).
9
Mute button
Toggles the microphone on or off. When the microphone is muted, the button is
lit red.
10 Volume button
Controls the handset and speakerphone volume (off-hook) and the ringer volume
(on-hook).
11 Messages button
Auto-dials your voice messaging service (varies by service).
12 Redial
Dials the last dialed number.
13 Feature button
Depending on how the phone is set up in Cisco Unified Communications
Manager, the programmable feature button provides access to the Speed dialing,
Call Forward, Pickup, Group Pickup, and Meet Me features. Users can configure
up to nine items on the feature key. The user accesses each of these features by
pressing the feature key followed by the number associated with the feature. The
number must be pressed within five seconds of pressing the feature key. The
number can only be a single digit number from 1-9.
These features can be accessed off-hook or on-hook.
•
Call Forward—Allows you to forward a call.
•
Pickup—Allows you to pickup a call on the third-party phone.
•
Group Pickup—Allows you to pick up a call within a group.
•
Meet Me—Allows you to setup a conference.
•
Speed Dial—Allows you to dial a specific number that has been previously
stored.
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Chapter 1
An Overview of the Cisco Unified IP Phone
What Networking Protocols are Used?
14 Handset
Phone handset.
What Networking Protocols are Used?
Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for
voice communication. Table 1-3 provides an overview of the networking protocols that the
Cisco Unified IP Phone 6901 and 6911 support.
Table 1-3
Supported Networking Protocols on the Cisco Unified IP Phone
Networking Protocol
Purpose
Cisco Audio Session
Tunneling (CAST)
The CAST protocol allows IP phones and —
associated applications behind the phone
to discover and communicate with the
remote endpoints without requiring
changes to the traditional signaling
components like Cisco Unified
Communications Manager and gateways.
The CAST protocol allows separate
hardware devices to synchronize related
media and it allows PC applications to
augment non Video capable phones to
become video enabled by using the PC as
the video resource.
(Cisco Unified IP Phone
6911 only)
Cisco Discovery Protocol
(CDP)
CDP is a device-discovery protocol that
runs on all Cisco-manufactured
equipment.
Using CDP, a device can advertise its
existence to other devices and receive
information about other devices in the
network.
Dynamic Host
Configuration Protocol
(DHCP)
DHCP dynamically allocates and assigns
an IP address to network devices.
DHCP enables you to connect an IP phone
into the network and have the phone
become operational without your needing
to manually assign an IP address or to
configure additional network parameters.
Usage Notes
The Cisco Unified IP Phone uses CDP to
communicate information such as auxiliary VLAN ID,
per port power management details, and Quality of
Service (QoS) configuration information with the
Cisco Catalyst switch.
DHCP is enabled by default. If disabled, you must
manually configure the IP address, subnet mask,
gateway, and a TFTP server on each phone locally.
Cisco recommends that you use DHCP custom
option 150. With this method, you configure the
TFTP server IP address as the option value. For
additional supported DHCP configurations, go to
the Dynamic Host Configuration Protocol chapter
and the Cisco TFTP chapter in the Cisco Unified
Communications Manager System Guide.
Note
Hypertext Transfer
Protocol (HTTP)
If you cannot use option 150, you may try
using DHCP option 66.
HTTP is the standard way of transferring Cisco Unified IP Phones use HTTP for
information and moving documents across troubleshooting purposes.
the Internet and the web.
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What Networking Protocols are Used?
Table 1-3
Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol
Purpose
Usage Notes
IEEE 802.1X
The IEEE 802.1X standard defines a
client-server-based access control and
authentication protocol that restricts
unauthorized clients from connecting to a
LAN through publicly accessible ports.
The Cisco Unified IP Phone implements the IEEE
802.1X standard by providing support for the
following authentication methods: EAP-FAST and
EAP-TLS.
Until the client is authenticated, 802.1X
access control allows only Extensible
Authentication Protocol over LAN
(EAPOL) traffic through the port to which
the client is connected. After
authentication is successful, normal traffic
can pass through the port.
Internet Protocol (IP)
IP is a messaging protocol that addresses
and sends packets across the network.
When 802.1X authentication is enabled on the
phone, you should disable the voice VLAN. Refer to
the “Supporting 802.1X Authentication on Cisco
Unified IP Phones” section on page 1-17 for
additional information.
To communicate using IP, network devices must
have an assigned IP address, subnet, and gateway.
IP addresses, subnets, and gateways identifications
are automatically assigned if you are using the
Cisco Unified IP Phone with Dynamic Host
Configuration Protocol (DHCP). If you are not
using DHCP, you must manually assign these
properties to each phone locally.
Link Layer Discovery
Protocol (LLDP)
(Cisco Unified IP Phone
6911 only)
Link Layer Discovery
Protocol-Media Endpoint
Devices (LLDP-MED)
LLDP is a standardized network discovery The Cisco Unified IP Phone supports LLDP on the
protocol (similar to CDP) that is supported switch and PC port.
on some Cisco and third-party devices.
LLDP-MED is an extension of the LLDP
standard developed for voice products.
The Cisco Unified IP Phone supports LLDP-MED
on the SW port to communicate information such as:
•
Voice VLAN configuration
•
Device discovery
•
Power management
•
Inventory management
For more information about LLDP-MED support,
see the LLDP-MED and Cisco Discovery Protocol
white paper:
http://www.cisco.com/en/US/technologies/tk652/tk
701/technologies_white_paper0900aecd804cd46d.
html
Real-Time Transport
Protocol (RTP)
RTP is a standard protocol for transporting Cisco Unified IP Phones use the RTP protocol to
real-time data, such as interactive voice
send and receive real-time voice traffic from other
and video, over data networks.
phones and gateways.
Real-Time Control
Protocol (RTCP)
RTCP works in conjunction with RTP to
provide QoS data (such as jitter, latency,
and round trip delay) on RTP streams.
RTCP is disabled by default, but you can enable it
on a per phone basis by using Cisco Unified
Communications Manager.
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What Networking Protocols are Used?
Table 1-3
Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol
Purpose
Session Initiation Protocol SIP is the Internet Engineering Task Force
(SIP)
(IETF) standard for multimedia
conferencing over IP. SIP is an
ASCII-based application-layer control
protocol (defined in RFC 3261) that can be
used to establish, maintain, and terminate
calls between two or more endpoints.
Usage Notes
Like other VoIP protocols, SIP is designed to
address the functions of signaling and session
management within a packet telephony network.
Signaling allows call information to be carried
across network boundaries. Session management
provides the ability to control the attributes of an
end-to-end call.
You can configure the Cisco Unified IP Phone to use
either SIP or Skinny Client Control Protocol
(SCCP).
Skinny Client Control
Protocol (SCCP)
SCCP includes a messaging set that allows Cisco Unified IP Phone 6901 and 6911 use SCCP,
communications between call control
version 20 for call control.
servers and endpoint clients such as IP
Phones. SCCP is proprietary to Cisco
Systems.
Transmission Control
Protocol (TCP)
TCP is a connection-oriented transport
protocol.
Cisco Unified IP Phones use TCP to connect to
Cisco Unified Communications Manager.
Transport Layer Security
(TLS)
TLS is a standard protocol for securing
and authenticating communications.
When security is implemented, Cisco
Unified IP Phones use the TLS protocol when
securely registering with Cisco
Unified Communications Manager.
For more information, refer to the Cisco Unified
Communications Manager Security Guide.
Trivial File Transfer
Protocol (TFTP)
TFTP allows you to transfer files over the TFTP requires a TFTP server in your network,
network.
which can be automatically identified from the
DHCP server. If you want a phone to use a TFTP
On the Cisco Unified IP Phone, TFTP
server other than the one specified by the DHCP
enables you to obtain a configuration file
server, you must manually assign the IP address of
specific to the phone type.
the TFTP server by using the Network
Configuration menu on the phone.
For more information, go to the Cisco TFTP chapter
in the Cisco Unified Communications Manager
System Guide.
User Datagram Protocol
(UDP)
UDP is a connectionless messaging
protocol for delivery of data packets.
Cisco Unified IP Phones transmit and receive RTP
streams, which utilize UDP.
Related Topics
•
Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1
•
Understanding the Phone Startup Process, page 2-6
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What Features are Supported on the Cisco Unified IP Phone 6901 and 6911?
What Features are Supported on the Cisco Unified
IP Phone 6901 and 6911?
Cisco Unified IP Phones function much like a digital business phone, allowing you to place and receive
phone calls. In addition to traditional telephony features, the Cisco Unified IP Phone includes features
that enable you to administer and monitor the phone as a network device.
This section includes the following topics:
•
Feature Overview, page 1-9
•
Configuring Telephony Features, page 1-9
•
Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-10
•
Providing Users with Feature Information, page 1-10
Feature Overview
Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and
transferring, redialing, conference calling, and voice messaging system access. Cisco Unified IP phones
also provide a variety of other features. For an overview of the telephony features that the
Cisco Unified IP Phone supports and for tips on configuring them, see the “Telephony Features
Available for the Cisco Unified IP Phone” section on page 5-1.
As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access
Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer
settings to configure on a phone, but if your network requires it, you can manually configure an IP
address, TFTP server, subnet information, and so on. For instructions on configuring the network
settings on the Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on the Cisco Unified IP
Phone.”
Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status
information from it directly. This information can assist you with troubleshooting any problems users
might encounter when using their IP phones.
Related Topics
•
Configuring Settings on the Cisco Unified IP Phone, page 4-1
•
Configuring Features, Templates, Services, and Users, page 5-1
•
Troubleshooting and Maintenance, page 7-1
Configuring Telephony Features
You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications
Manager Administration. Use Cisco Unified Communications Manager Administration to set up phone
registration criteria and calling search spaces, among other tasks. See the “Telephony Features Available
for the Cisco Unified IP Phone” section on page 5-1 and the Cisco Unified Communications Manager
documentation for additional information.
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Understanding Security Features for Cisco Unified IP Phones
For more information about Cisco Unified Communications Manager Administration, refer to
Cisco Unified Communications Manager documentation, including Cisco Unified Communications
Manager Administration Guide. You can also use the context-sensitive help available within the
application for guidance.
You can access Cisco Unified Communications Manager documentation at this location:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
You can access Cisco Unified Communications Manager Business Edition documentation at this
location:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
Related Topic
•
Telephony Features Available for the Cisco Unified IP Phone, page 5-1
Configuring Network Parameters Using the Cisco Unified IP Phone
You configure parameters such as DHCP, TFTP, and IP settings on the phone itself. For more information
about configuring settings and viewing statistics from the phone, see Chapter 4, “Configuring Settings
on the Cisco Unified IP Phone”.
Providing Users with Feature Information
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. To ensure that you distribute the most current feature and
procedural information, familiarize yourself with Cisco Unified IP Phone documentation on the
Cisco Unified IP Phone web site:
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html
From this site, you can view various user documentation.
In addition to providing documentation, it is important to inform users of available Cisco Unified IP
Phone features—including those specific to your company or network—and of how to access and
customize those features, if appropriate.
For a summary of some of the key information that phone users need their system administrators to
provide, see Appendix A, “Providing Information to Users Via a Website.”
Understanding Security Features for Cisco Unified IP Phones
Implementing security in the Cisco Unified Communications Manager system prevents identity theft of
the phone and Cisco Unified Communications Manager server, prevents data tampering, and prevents
call signaling and media stream tampering.
To alleviate these threats, the Cisco IP telephony network establishes and maintains authenticated and
encrypted communication streams between a phone and the server, digitally signs files before they are
transferred to a phone, and encrypts media streams and call signaling between Cisco Unified IP phones.
The Cisco Unified IP Phone 6901 and 6911 use the Phone security profile, which defines whether the
device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the
phone, refer to the Cisco Unified Communications Manager Security Guide.
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Understanding Security Features for Cisco Unified IP Phones
If you configure security-related settings in Cisco Unified Communications Manager Administration,
the phone configuration file will contain sensitive information. To ensure the privacy of a configuration
file, you must configure it for encryption. For detailed information, refer to the “Configuring Encrypted
Phone Configuration Files” chapter in Cisco Unified Communications Manager Security Guide.
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Table 1-4 shows where you can find additional information about security in this and other documents.
Table 1-4
Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics
Topic
Reference
Detailed explanation of security, including set up,
configuration, and troubleshooting information for Cisco
Unified Communications Manager and Cisco Unified IP
Phones
Refer to the Troubleshooting Guide for Cisco Unified
Communications Manager
Security features supported on the Cisco Unified IP Phone See the “Overview of Supported Security Features” section on
page 1-13
Viewing a security profile name
See the Table 1-5 for an overview of the security features
supported by the Cisco Unified IP Phone 6901 and 6911. For
more information about these features and about Cisco Unified
Communications Manager and Cisco Unified IP Phone
security, refer to the Cisco Unified Communications Manager
Security Guide.
Identifying phone calls for which security is implemented
See the “Identifying Authenticated, Encrypted, and Protected
Phone Calls” section on page 1-15
TLS connection
•
See the “What Networking Protocols are Used?” section
on page 1-6
•
See the “Adding Phones to the Cisco Unified
Communications Manager Database” section on page 2-7
Security and the phone startup process
See the “Understanding the Phone Startup Process” section on
page 2-6
Security and phone configuration files
See the “Adding Phones to the Cisco Unified Communications
Manager Database” section on page 2-7
Disabling access to a phone’s web pages
See the “Disabling and Enabling Web Page Access” section on
page 6-3
Troubleshooting
•
See the “Troubleshooting and Maintenance” section on
page 7-1
•
Refer to the Troubleshooting Guide for Cisco Unified
Communications Manager
Deleting the CTL file from the phone
See the “Resetting or Restoring the Cisco Unified IP Phone”
section on page 7-10
Resetting or restoring the phone
See the “Resetting or Restoring the Cisco Unified IP Phone”
section on page 7-10
802.1X Authentication for Cisco Unified IP Phones
See these sections:
•
“Supporting 802.1X Authentication on Cisco Unified IP
Phones” section on page 1-17
•
“Troubleshooting and Maintenance” section on page 7-1
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Overview of Supported Security Features
Table 1-5 provides an overview of the security features that the Cisco Unified IP Phone 6901 and 6911
support. For more information about these features and about Cisco Unified Communications Manager
and Cisco Unified IP Phone security, refer to Cisco Unified Communications Manager Security Guide.
Note
Table 1-5
Most security features are available only if a certificate trust list (CTL) is installed on the phone. For
more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in Cisco Unified
Communications Manager Security Guide.
Overview of Security Features
Feature
Description
Image authentication
Signed binary files (with the extension .zz.sgn) prevent tampering with the firmware
image before it is loaded on a phone. Tampering with the image causes a phone to
fail the authentication process and reject the new image.
Customer-site certificate installation
Each Cisco Unified IP Phone requires a unique certificate for device authentication.
Phones include a manufacturing installed certificate (MIC), but for additional
security, you can specify in Cisco Unified Communications Manager
Administration that a certificate be installed by using the Certificate Authority
Proxy Function (CAPF). See the “Configuring Security on the Cisco Unified IP
Phone” section on page 3-10 for more information.
Device authentication
Occurs between the Cisco Unified Communications Manager server and the phone
when each entity accepts the certificate of the other entity. Determines whether a
secure connection between the phone and a Cisco Unified Communications
Manager should occur; and, if necessary, creates a secure signaling path between the
entities by using TLS protocol. Cisco Unified Communications Manager will not
register phones unless they can be authenticated by the Cisco
Unified Communications Manager.
File authentication
Validates digitally signed files that the phone downloads. The phone validates the
signature to make sure that file tampering did not occur after the file creation. Files
that fail authentication are not written to Flash memory on the phone. The phone
rejects such files without further processing.
Signaling Authentication
Uses the TLS protocol to validate that no tampering has occurred to signaling
packets during transmission.
Manufacturing installed certificate
Each Cisco Unified IP Phone contains a unique manufacturing installed certificate
(MIC), which is used for device authentication. The MIC is a permanent unique
proof of identity for the phone, and allows Cisco Unified Communications Manager
to authenticate the phone.
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Table 1-5
Overview of Security Features (continued)
Feature
Description
Secure SRST reference
After you configure a SRST reference for security and then reset the dependent
devices in Cisco Unified Communications Manager Administration, the TFTP
server adds the SRST certificate to the phone configuration file and sends the file to
the phone. A secure phone then uses a TLS connection to interact with the
SRST-enabled router.
The configuration file is with one of the following extensions:
•
.cnf.xml
•
.cnf.xml.sgn
•
.cnf.xml.enc.sgn
Media encryption
Uses SRTP to ensure that the media streams between supported devices proves
secure and that only the intended device receives and reads the data. Includes
creating a media master key pair for the devices, delivering the keys to the devices,
and securing the delivery of the keys while the keys are in transport.
Signaling encryption
Ensures that all SCCP and SIP signaling messages that are sent between the device
and the Cisco Unified Communications Manager server are encrypted.
CAPF (Certificate Authority Proxy
Function)
Implements parts of the certificate generation procedure that are too
processing-intensive for the phone, and interacts with the phone for key generation
and certificate installation. The CAPF can be configured to request certificates from
customer-specified certificate authorities on behalf of the phone, or it can be
configured to generate certificates locally.
Security profiles
Defines whether the phone is nonsecure, authenticated, encrypted, or protected. See
the “Understanding Security Profiles” section on page 1-15 for more information.
Encrypted configuration files
Lets you ensure the privacy of phone configuration files.
Optional disabling of the web server
functionality for a phone
You can prevent access to a phone’s web page, which displays a variety of
operational statistics for the phone.
Phone hardening
Additional security option, which you control from Cisco Unified Communications
Manager Administration:
•
802.1X Authentication
Disabling access to web pages for a phone
The Cisco Unified IP Phone can use 802.1X authentication to request and gain
access to the network. See the “Supporting 802.1X Authentication on Cisco Unified
IP Phones” section on page 1-17 for more information.
Voice Quality Metrics
MOS LQK
Objective estimate of the Mean Opinion Score (MOS) for Listening Quality (LQK)
that ranks audio quality from 5 (excellent) to 1 (bad). This score is based on
audible-concealment events due to a frame loss in the preceding 8 seconds of the
voice stream.
Note
The MOS LQK score can vary based on the type of codec that the
Cisco Unified IP Phone uses.
Avg MOS LQK
Average MOS LQK score for the entire voice stream.
Min MOS LQK
Lowest MOS LQK score from the start of the voice stream.
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Table 1-5
Overview of Security Features (continued)
Feature
Description
Max MOS LQK
Baseline or highest MOS LQK score from the start of the voice stream.
The following codecs provide the corresponding maximum MOS LQK scores under
normal conditions with no frame loss:
MOS LQK Version
•
G.711: 4.5
•
G.728/iLBC: 3.9
•
G729A/AB: 3.7
Version of the Cisco-proprietary algorithm used to calculate the MOS LQK scores.
Related Topics
•
Understanding Security Features for Cisco Unified IP Phones, page 1-10
•
Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15
Understanding Security Profiles
All Cisco Unified IP Phones that support Cisco Unified Communications Manager use a security profile,
which defines whether the phone is nonsecure, authenticated, or encrypted. For information about
configuring the security profile and applying the profile to the phone, refer to Cisco Unified
Communications Manager Security Guide.
To view the security mode that is set for the phone, you can view the security profile in Cisco Unified
Communications Manager Administration.
Related Topics
•
Identifying Authenticated, Encrypted, and Protected Phone Calls, page 1-15
Identifying Authenticated, Encrypted, and Protected Phone Calls
In an authenticated call, all devices participating in the establishment of the call are trusted devices, and
authenticated by Cisco Unified Communications Manager.
In an encrypted call, all devices participating in the establishment of the call are trusted devices, and
authenticated by Cisco Unified Communications Manager. In addition, call signaling and media streams
are encrypted. An encrypted call offers a high level of security, providing integrity and privacy to the
call.
If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though
it is encrypted within the IP network.
In a protected call, a security tone plays at the beginning of a call to indicate that the other connected
phone is also receiving and transmitting encrypted audio and video (if video is involved). If your call is
connected to a non-protected phone, the security tone does not play.
Note
Protected calling is supported for connections between two phones only. Some features, such as
conference calling and shared lines are not available when protected calling is configured. Protected
calls are not authenticated.
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Understanding Security Features for Cisco Unified IP Phones
Related Topic
•
Understanding Security Features for Cisco Unified IP Phones, page 1-10
•
Understanding Security Features for Cisco Unified IP Phones, page 1-10
Establishing and Identifying Protected Calls
A protected call is established when your phone, and the phone on the other end, is configured for
protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP
network. Protected calls can only be made between two phones. Conference calls and other multiple-line
calls are not supported.
A protected call is established using this process:
Note
1.
A user initiates the call from a protected phone (protected security mode).
2.
A security tone plays if the call is connected to another protected phone, indicating that both ends
of the conversation are encrypted and protected. If the call is connected to a non-protected phone,
then the secure tone is not played.
Protected calling is supported for conversations between two phones. Some features, such as conference
calling and shared lines are not available when protected calling is configured.
Call Security Interactions and Restrictions
Cisco Unified Communications Manager checks the phone security status when conferences are
established and changes the security indication for the conference or blocks the completion of the call
to maintain integrity and also security in the system.
Table 1-6 provides information about changes to call security levels when using Barge for Cisco Unified
IP Phone 6901 and 6911.
Table 1-6
Call Security Interactions When Using Barge (Cisco Unified IP Phone 6911 only)
Initiator’s Phone
Security Level
Feature Used
Call Security Level
Results of Action
Non-secure
cBarge
Encrypted call
Call barged and identified as non-secure call
Secure (encrypted) cBarge
Authenticated call
Call barged and identified as authenticated call
Secure
(authenticated)
cBarge
Encrypted call
Call barged and identified as authenticated call
Non-secure
cBarge
Authenticated call
Call barged and identified as non-secure call
Table 1-7 provides information about changes to conference security levels depending on the initiator’s
phone security level, the security levels of participants, and the availability of secure conference bridges.
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Understanding Security Features for Cisco Unified IP Phones
Table 1-7
Security Restrictions with Conference Calls
Initiator’s Phone
Security Level
Feature Used
Security Level of Participants
Results of Action
Non-secure
Conference
Encrypted or authenticated
Non-secure conference bridge
Non-secure conference
Secure (encrypted
or authenticated)
Conference
At least one member is
non-secure
Non-secure conference
Secure (encrypted) Conference
All participants are encrypted
Secure encrypted level conference
Secure
(authenticated)
Conference
All participants are encrypted or Secure authenticated level conference
authenticated
Non-secure
cBarge
All participants are encrypted
Conference changes to non-secure
Non-secure
Meet Me
Minimum security level is
encrypted
Initiator receives message “Does not meet Security
Level”, call rejected.
Secure (encrypted) Meet Me
Minimum security level is
authenticated
Conference accepts encrypted and authenticated
calls
Secure (encrypted) Meet Me
Minimum security level is
non-secure
Only secure conference bridge available and used
Conference accepts all calls
Supporting 802.1X Authentication on Cisco Unified IP Phones
These sections provide information about 802.1X support on the Cisco Unified IP Phones:
•
Overview, page 1-17
•
Required Network Components, page 1-18
•
Best Practices—Requirements and Recommendations, page 1-19
Overview
Cisco Unified IP phones and Cisco Catalyst switches have traditionally used Cisco Discovery Protocol
(CDP) to identify each other and determine parameters such as VLAN allocation and inline power
requirements. However, CDP is not used to identify any locally attached PCs; therefore, Cisco Unified
IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone,
may pass through EAPOL messages to the 802.1X authenticator in the LAN switch. This prevents the
IP phone from having to act as the authenticator, yet allows the LAN switch to authenticate a data end
point prior to accessing the network.
In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP Phones provide a proxy
EAPOL-Logoff mechanism. In the event that the locally attached PC is disconnected from the IP phone,
the LAN switch would not see the physical link fail, because the link between the LAN switch and the
IP phone is maintained. To avoid compromising network integrity, the IP phone sends an EAPOL-Logoff
message to the switch, on behalf of the downstream PC, which triggers the LAN switch to clear the
authentication entry for the downstream PC.
The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the EAPOL pass-through
mechanism. This supplicant allows network administrators to control the connectivity of IP phones to
the LAN switch ports. The current release of the phone 802.1X supplicant uses the EAP-FAST and
EAP-TLS options for network authentication.
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Required Network Components
Support for 802.1X authentication on Cisco Unified IP Phones requires several components, including:
•
Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which initiates the request to
access the network.
•
Cisco Secure Access Control Server (ACS) (or other third-party authentication server)—The
authentication server and the phone must both be configured with a shared secret that is used to
authenticate the phone.
•
Cisco Catalyst Switch (or other third-party switch)—The switch must support 802.1X, so it can act
as the authenticator and pass the messages between the phone and the authentication server. When
the exchange is completed, the switch then grants or denies the phone access to the network.
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Overview of Configuring and Installing Cisco Unified IP Phones
Best Practices—Requirements and Recommendations
•
Enable 802.1X Authentication—If you want to use the 802.1X standard to authenticate Cisco
Unified IP Phones, be sure that you have properly configured the other components before enabling
it on the phone.
•
Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus
recommends that only a single device should be authenticated to a specific switch port. However,
some switches (including Cisco Catalyst switches) support multi-domain authentication. The switch
configuration determines whether you can connect a PC to the phone’s PC port.
Note
Only Cisco Unified IP Phone 6911 has PC ports.
– Enabled—If you are using a switch that supports multi-domain authentication, you can enable
the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy
EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached
PC. For more information about IEEE 802.1X support on the Cisco Catalyst switches, refer to
the Cisco Catalyst switch configuration guides at:
http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.
html
– Disabled—If the switch does not support multiple 802.1X-compliant devices on the same port,
you should disable the PC Port when 802.1X authentication is enabled. If you do not disable
this port and subsequently attempt to attach a PC to it, the switch will deny network access to
both the phone and the PC.
•
Configure Voice VLAN—Because the 802.1X standard does not account for VLANs, you should
configure this setting based on the switch support.
– Enabled—If you are using a switch that supports multi-domain authentication, you can continue
to use the voice VLAN.
– Disabled—If the switch does not support multi-domain authentication, disable the Voice VLAN
and consider assigning the port to the native VLAN.
Overview of Configuring and Installing Cisco Unified IP Phones
When deploying a new IP telephony system, system administrators and network administrators must
complete several initial configuration tasks to prepare the network for IP telephony service. For
information and a checklist for setting up and configuring a Cisco IP telephony network, go to the
System Configuration Overview chapter in Cisco Unified Communications Manager System Guide.
After you have set up the IP telephony system and configured system-wide features in Cisco Unified
Communications Manager, you can add IP phones to the system.
The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your
network:
•
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager, page 1-20
•
Installing Cisco Unified IP Phones, page 1-23
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Chapter 1
An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
Configuring Cisco Unified IP Phones in Cisco Unified Communications
Manager
To add phones to the Cisco Unified Communications Manager database, you can use:
•
Auto-registration—Not supported if Cisco Unified Communications Manager is operating in mixed
mode.
•
Cisco Unified Communications Manager Administration
•
Bulk Administration Tool (BAT)
•
BAT and the Tool for Auto-Registered Phones Support (TAPS)
For more information about these choices, see the “Adding Phones to the Cisco Unified
Communications Manager Database” section on page 2-7.
For general information about configuring phones in Cisco Unified Communications Manager, refer to
the following documentation:
• Cisco Unified IP Phones, Cisco Unified Communications Manager System Guide
•
Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration
Guide
•
Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide
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An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications
Manager
Table 1-8 provides an overview and checklist of configuration tasks for the Cisco Unified
IP Phone 6901 and 6911 in Cisco Unified Communications Manager Administration. The list presents a
suggested order to guide you through the phone configuration process. Some tasks are optional,
depending on your system and user needs. For detailed procedures and information, refer to the sources
in the list.
Table 1-8
Task
1.
Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications
Manager
Purpose
For More Information
Gather the following information about the phone:
For more information, go to the “Cisco Unified IP
Phones chapter in the Cisco Unified Communications
Manager System Guide.
•
Phone Model
•
MAC address
•
Physical location of the phone
•
Name or user ID of phone user
•
Device pool
•
Partition, calling search space, and location
information
•
Associated directory number (DN) to assign to the
phone
•
Cisco Unified Communications Manager user to
associate with the phone
See the “Telephony Features Available for the Cisco
Unified IP Phone” section on page 5-1.
Provides list of configuration requirements for setting
up phones.
2.
Verify that you have sufficient unit licenses for your
phone.
For more information, go to the License Unit Report
chapter in the Cisco Communications Manager
Administration Guide.
3.
Add and configure the phone by completing the
required fields in the Phone Configuration window.
Required fields are indicated by an asterisk (*) next to
the field name; for example, MAC address and device
pool.
For more information, go to the Cisco Unified IP Phone
Configuration chapter in the Cisco Communications
Manager Administration Guide.
The device with its default settings gets added to the
Cisco Unified Communications Manager database.
For information about Product Specific Configuration
fields, refer to “?” Button Help in the Phone
Configuration window.
Note
If you want to add both the phone and user to the
Cisco Unified Communications Manager
database at the same time, go to the User/Phone
Add Configuration chapter in the
Cisco Communications Manager Administration
Guide.
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An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
Table 1-8
Task
4.
5.
Checklist for Configuring the Cisco Unified IP Phone 6901 and 6911 in Cisco Unified Communications
Manager (continued)
Purpose
For More Information
Add and configure directory numbers (line) on the
phone by completing the required fields in the
Directory Number Configuration window. Required
fields are indicated by an asterisk (*) next to the field
name; for example, directory number and presence
group.
For more information, go to the “Directory Number
Configuration” chapter in the Cisco Unified
Communications Manager Administration Guide.
Add user information by configuring required fields.
Required fields are indicated by an asterisk (*); for
example, User ID and last name.
For more information, go to the End User Configuration
chapter in the Cisco Unified Communications Manager
Administration Guide.
Note
Assign a password (for User Options web
pages) and PIN (for accessing the Network
Menu via the IVR).
See the “Telephony Features Available for the Cisco
Unified IP Phone” section on page 5-1.
See the “Adding Users to Cisco Unified
Communications Manager” section on page 5-8.
Note
Adds user information to the global directory for
Cisco Unified Communications Manager.
6.
Associate a user to a user group.
Assigns users a common list of roles and permissions
that apply to all users in a user group. Administrators
can manage user groups, roles, and permissions to
control the level of access (and, therefore, the level of
security) for system users.
Note
7.
Refer to the following sections in the Cisco Unified
Communications Manager Administration Guide:
•
“End User Configuration Settings” section in the
“End User Configuration” chapter.
•
“Adding Users to a User Group” section in the “User
Group Configuration” chapter.
In order for end users to access Cisco Unified
CM User Options, you must add users to the
standard Cisco CCM End Users group.
Associate a user with a phone (optional).
Provides users with control over their phone such a
forwarding calls or adding speed-dial numbers or
services.
Note
If you want to add both the phone and user to the
Cisco Unified Communications Manager
database at the same time, go to the User/Phone
Add Configurations chapter in the Cisco Unified
Communications Manager Administration
Guide.
For more information, go to the “Associating Devices to
an End User” section in the End User Configuration
chapter in the Cisco Unified Communications Manager
Administration Guide.
Some phones, such as those in conference
rooms, do not have an associated user.
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An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
Installing Cisco Unified IP Phones
After you have added the phones to the Cisco Unified Communications Manager database, you can
complete the phone installation. You (or the phone users) can install the phone at the users’s location.
Note
Upgrade the phone with the current firmware image before you install the phone. For information about
upgrading, refer to the Readme file for your phone, located at:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
For instructions on upgrading the firmware, see the Release Notes, located at:
http://www.cisco.com/en/US/products/ps10326/prod_release_notes_list.html
After the phone is connected to the network, the phone startup process begins, and the phone registers
with Cisco Unified Communications Manager. To finish installing the phone, configure the network
settings on the phone depending on whether you enable or disable DHCP service.
If you used auto-registration, you need to update the specific configuration information for the phone
such as associating the phone with a user, changing the button table, or directory number.
Checklist for Installing the Cisco Unified IP Phone 6901 and 6911
Table 1-9 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 6901
and 6911. The list presents a suggested order to guide you through the phone installation. Some tasks
are optional, depending on your system and user needs. For detailed procedures and information, refer
to the sources in the list.
Table 1-9
Task
1.
Installation Checklist for the Cisco Unified IP Phone 6901 and 6911
Purpose
For More Information
Choose the power source for the phone:
See the “Providing Power to the Cisco Unified
IP Phone” section on page 2-3.
•
Power over Ethernet (PoE)
•
External power supply
Determines how the phone receives power.
2.
3.
Assemble the phone, adjust phone placement, and connect the
network cable.
See the “Installing the Cisco Unified IP Phone”
section on page 3-4.
Locates and installs the phone in the network.
See the “Footstand” section on page 3-7.
Monitor the phone startup process.
See the “Verifying the Phone Startup Process”
section on page 3-9.
Associates directory numbers to the phone.
Verifies that phone is configured properly.
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An Overview of the Cisco Unified IP Phone
Terminology Differences
Table 1-9
Task
4.
Installation Checklist for the Cisco Unified IP Phone 6901 and 6911 (continued)
Purpose
For More Information
If you are configuring the network settings on the phone, you See the “Configuring Startup Network
can set up an IP address for the phone by either using DHCP or Settings” section on page 3-9.
manually entering an IP address.
See the “Configuring Settings on the Cisco
Using DHCP—Verify that DHCP is enabled with the IVR. You Unified IP Phone” section on page 4-1.
can set an alternate TFTP by entering the IP address for the
TFTP when prompted by the IVR.
Note
Consult with the network administrator to determine
whether you need to assign an alternative TFTP server
instead of using the TFTP server assigned by DHCP.
Without DHCP—Verify that DHCP is disabled with the IVR.
You must then configure the IP address, subnet mask, TFTP
server, and default router locally by using the phone’s IVR.
5.
Set up security on the phone.
See the “Configuring Security on the Cisco
Provides protection against data tampering threats and identity Unified IP Phone” section on page 3-10.
theft of phones.
6.
Make calls with the Cisco Unified IP Phone.
Refer to Cisco Unified IP Phone 6901 and 6911
User Guide for more information.
Verifies that the phone and features work correctly.
7.
Provide information to end users about how to use their phones See Appendix A, “Providing Information to
and how to configure their phone options.
Users Via a Website.”
Ensures that users have adequate information to successfully
use their Cisco Unified IP Phones.
Terminology Differences
Table 1-10 highlights some of the important differences in terminology that is used in these documents:
•
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.5
(SCCP)
•
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications
Manager 8.5 (SCCP)
•
Cisco Unified Communications Manager Administration Guide
•
Cisco Unified Communications Manager System Guide
Table 1-10
Terminology Differences
User Guide
Administration and System Guides
Auto Barge
cBarge
Message Indicators
Message Waiting Indicator (MWI) or
Message Waiting Lamp
Voicemail System
Voice Messaging System
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CH A P T E R
2
Preparing to Install the Cisco Unified IP Phone on
Your Network
Cisco Unified IP Phones enable you to communicate by using voice over a data network. To provide this
capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony
components, including Cisco Unified Communications Manager.
This chapter focuses on the interactions between the Cisco Unified IP Phone 6901 and 6911 and
Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, and switches. It also
describes options for powering phones.
For related information about voice and IP communications, refer to this URL:
http://www.cisco.com/en/US/products/sw/voicesw/index.html
This chapter provides an overview of the interaction between the Cisco Unified IP Phone and other key
components of the Voice over IP (VoIP) network. It includes the following topics:
•
Understanding Interactions with Other Cisco Unified IP Telephony Products, page 2-1
•
Providing Power to the Cisco Unified IP Phone, page 2-3
•
Understanding Phone Configuration Files, page 2-5
•
Understanding the Phone Startup Process, page 2-6
•
Adding Phones to the Cisco Unified Communications Manager Database, page 2-7
•
Using Cisco Unified IP Phones with Different Protocols, page 2-11
•
Determining the MAC Address for a Cisco Unified IP Phone, page 2-12
Understanding Interactions with Other Cisco Unified IP
Telephony Products
To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking
device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco
Unified Communications Manager system before sending and receiving calls.
This section includes the following topics:
•
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications
Manager, page 2-2
•
Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN, page 2-2
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Chapter 2
Understanding Interactions with Other Cisco Unified IP Telephony Products
Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified
Communications Manager
Cisco Unified Communications Manager is an open and industry-standard call processing system.
Cisco Unified Communications Manager software sets up and tears down calls between phones,
integrating traditional PBX functionality with the corporate IP network. Cisco Unified Communications
Manager manages the components of the IP telephony system—the phones, the access gateways, and the
resources necessary for features such as call conferencing and route planning. Cisco Unified
Communications Manager also provides:
•
Firmware for phones
•
Configuration file via TFTP service
•
Phone registration
•
Call preservation, so that a media session continues if signaling is lost between the primary
Communications Manager and a phone
For information about configuring Cisco Unified Communications Manager to work with the IP devices
described in this chapter, go to the Cisco Unified IP Phone Configuration chapter in the
Cisco Communications Manager Administration Guide.
For an overview of security functionality for the Cisco Unified IP Phone, see the “Understanding
Security Features for Cisco Unified IP Phones” section on page 1-10.
Note
If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type
drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and
install the latest support patch for your version of Cisco Unified Communications Manager:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
For more information, refer to “Software Upgrades” chapter in the Cisco Unified Communications
Operating System Administration Guide.
Related Topic
•
Telephony Features Available for the Cisco Unified IP Phone, page 5-1
Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN
The Cisco Unified IP Phone 6911 has an internal Ethernet switch, enabling forwarding of packets to the
phone, and to the access port and the network port on the back of the phone.
Note
Cisco Unified IP Phone 6901 does not support PC port.
If a computer is connected to the access port, the computer and the phone share the same physical link
to the switch and share the same port on the switch. This shared physical link has the following
implications for the VLAN configuration on the network:
•
The current VLANs might be configured on an IP subnet basis. However, additional IP addresses
might not be available to assign the phone to the same subnet as other devices connected to the same
port.
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Preparing to Install the Cisco Unified IP Phone on Your Network
Providing Power to the Cisco Unified IP Phone
•
Data traffic present on the VLAN supporting phones might reduce the quality of Voice-over-IP
traffic.
•
Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic.
You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that
the phone is connected to would be configured to have separate VLANs for carrying:
•
Voice traffic to and from the IP phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for
example)
•
Data traffic to and from the PC connected to the switch through the access port of the IP phone
(native VLAN)
Isolating the phones on a separate, auxiliary VLAN increases the quality of the voice traffic and allows
a large number of phones to be added to an existing network where there are not enough IP addresses
for each phone.
For more information, refer to the documentation included with a Cisco switch. You can also access
switch information at this URL:
http://cisco.com/en/US/products/hw/switches/index.html
Related Topics
•
Understanding the Phone Startup Process, page 2-6
•
Configuring Settings on the Cisco Unified IP Phone, page 4-1
Providing Power to the Cisco Unified IP Phone
The Cisco Unified IP Phone 6901 and 6911 can be powered with external power or with Power over
Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch
through the Ethernet cable attached to a phone.
Note
When you install a phone that is powered with external power, connect the power supply to the phone
and to a power outlet before you connect the Ethernet cable to the phone. When you remove a phone that
is powered with external power, disconnect the Ethernet cable from the phone before you disconnect the
power supply.
The following sections provide more information about powering a phone:
•
Power Guidelines, page 2-4
•
Power Outage, page 2-4
•
Obtaining Additional Information About Power, page 2-5
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Providing Power to the Cisco Unified IP Phone
Power Guidelines
Table 2-1 provides guidelines for powering the Cisco Unified IP Phone 6901 and 6911.
Table 2-1
Guidelines for Powering the Cisco Unified IP Phone 6901 and 6911
Power Type
Guidelines
External power—Provided
through the CP-PWR-CUBE-3
external power supply.
The Cisco Unified IP Phone 6901 and 6911 use the CP-PWR-CUBE-3 power supply.
External power—Provided
through the Cisco Unified IP
Phone Power Injector.
The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone.
Functioning as a midspan device, the injector delivers inline power to the attached phone.
The Cisco Unified IP Phone Power Injector is connected between a switch port and the IP
Phone, and supports a maximum cable length of 100m between the unpowered switch and
the IP Phone.
PoE power—Provided by a
switch through the Ethernet
cable attached to the phone.
External power—Provided
through inline power patch
panel WS-PWR-PANEL
•
The Cisco Unified IP Phone 6901 and 6911 support Cisco inline PoE.
•
The Cisco Unified IP Phone 6901 and 6911 support IEEE 802.3af Class 1 power on
signal pairs and spare pairs.
•
To ensure uninterruptible operation of the phone, make sure that the switch has a
backup power supply.
•
Make sure that the CatOS or IOS version running on your switch supports your
intended phone deployment. Refer to the documentation for your switch for operating
system version information.
The inline power patch panel WS-PWR-PANEL is compatible with the Cisco Unified
IP Phone 6901 and 6911.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered. If
there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
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Understanding Phone Configuration Files
Obtaining Additional Information About Power
For related information about power, refer to the documents shown in Table 2-2. These documents
provide information about the following topics:
•
Cisco switches that work with the Cisco Unified IP Phone 6901 and 6911
•
The Cisco IOS releases that support bidirectional power negotiation
•
Other requirements and restrictions regarding power
Table 2-2
Related Documentation for Power
Document Topics
URL
Cisco Unified IP Phone Power
Injector
http://www.cisco.com/en/US/products/ps6951/index.html
PoE Solutions
http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/net
working_solutions_package.html
Cisco Catalyst Switches
http://cisco.com/en/US/products/hw/switches/index.html
Integrated Service Routers
http://www.cisco.com/en/US/products/hw/routers/index.html
Cisco IOS Software
http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_
cisco_ios_software_category_home.html
Understanding Phone Configuration Files
Configuration files for a phone are stored on the TFTP server and define parameters for connecting to
Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified
Communications Manager that requires the phone to be reset, a change is automatically made to the
phone’s configuration file.
Configuration files also contain information about which image load the phone should be running. If this
image load differs from the one currently loaded on a phone, the phone contacts the TFTP server to
request the required load files.
In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file
on the phone has a valid certificate for Cisco Unified Communications Manager, the phone establishes
a TLS connection to Cisco Unified Communications Manager. Otherwise, the phone establishes a TCP
connection.
Note
If the device security mode in the configuration file is set to Authenticated or Encrypted, but the phone
has not received a CTL file, the phone tries four times to obtain a CTL file so it can register securely.
If you configure security-related settings in Cisco Unified Communications Manager Administration,
the phone configuration file will contain sensitive information. To ensure the privacy of a configuration
file, you must configure it for encryption. For detailed information, refer to the “Configuring Encrypted
Phone Configuration Files” chapter in Cisco Unified Communications Manager Security Guide. A
phone requests a configuration file whenever it resets and registers with Cisco Unified Communications
Manager.
A phone accesses a default configuration file named XmlDefault.cnf.xml from the TFTP server when
the following conditions exist:
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Understanding the Phone Startup Process
•
You have enabled auto-registration in Cisco Unified Communications Manager
•
The phone has not been added to the Cisco Unified Communications Manager database
•
The phone is registering for the first time
If auto registration is not enabled and the phone has not been added to the Cisco Unified
Communications Manager database, the phone registration request will be rejected.
If the phone is registered and working in encrypted mode, the phone accesses the configuration file
named SEPmac_address.cnf.xml.enc.sgn. If the SEPmac_address.cnf.xml.enc.sgn does not exist on the
TFTP server, the phone requests for the file SEPmac_address.cnf.xml.sgn. That is, if phone works in
encrypted mode with TFTP Encrypted Config selected, the phone accesses the configuration file named
SEPMac_addr.cnf.xml.enc.sgn if it is not chosen, SEPMac_addr.cnf.xml.sgn is chosen. To enable TFTP
Encrypted Configuration, select the TFTP Encrypted Config check box Phone Security Profile
Configuration page. You can access this page from the Cisco Unified CM Administration UI by selecting
System > Security> Phone Security Profile and then clicking Add New.
For SIP phones, the TFTP server generates these SIP configuration files:
•
SIP IP Phone:
– For unsigned and unencrypted files—SEP<mac>.cnf.xml
– For signed files—SEP<mac>.cnf.xml.sgn
– For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn
•
Dial Plan—<dialplan>.xml
The filenames are derived from the MAC address and description fields in the Phone Configuration
window of Cisco Unified Communications Manager Administration. The MAC address uniquely
identifies the phone.
For more information on phone configuration settings, go to the Cisco Unified IP Phone Configuration
chapter in the Cisco Communications Manager Administration Guide.
Understanding the Phone Startup Process
When connecting to the VoIP network, the Cisco Unified IP Phone 6901 and 6911 go through a standard
startup process that is described in Table 2-3. Depending on your specific network configuration, not all
of these steps may occur on your Cisco Unified IP Phone.
Table 2-3
Task
Cisco Unified IP Phone Startup Process
Purpose
Obtaining Power from the Switch
1.
Related Topics
•
Adding Phones to the Cisco
Unified Communications
Manager Database, page 2-7.
•
Resolving Startup Problems,
page 7-1.
•
Configuring Settings on the
Cisco Unified IP Phone,
page 4-1.
•
Resolving Startup Problems,
page 7-1.
If a phone is not using external power, the switch provides in-line power
through the Ethernet cable attached to the phone.
Configuring VLAN
2.
If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch, the
switch next informs the phone of the voice VLAN defined on the switch.
The phone needs to know its VLAN membership before it can proceed with
the Dynamic Host Configuration Protocol (DHCP) request for an IP address.
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Adding Phones to the Cisco Unified Communications Manager Database
Table 2-3
Task
3.
4.
Cisco Unified IP Phone Startup Process (continued)
Purpose
Related Topics
Obtaining an IP Address
•
If the Cisco Unified IP Phone is using DHCP to obtain an IP address, the
phone queries the DHCP server to obtain one. If you are not using DHCP in
your network, you must assign static IP addresses to each phone locally.
Configuring Settings on the
Cisco Unified IP Phone,
page 4-1.
•
Resolving Startup Problems,
page 7-1.
Accessing a TFTP Server
•
Configuring Settings on the
Cisco Unified IP Phone,
page 4-1.
•
Resolving Startup Problems,
page 7-1.
Requesting the Configuration File
•
The TFTP server has configuration files, which define parameters for
connecting to Cisco Unified Communications Manager and other
information for the phone.
Adding Phones to the Cisco
Unified Communications
Manager Database, page 2-7.
•
Resolving Startup Problems,
page 7-1.
In addition to assigning an IP address, the DHCP server directs the
Cisco Unified IP Phone to a TFTP Server. If the phone has a statically
defined IP address, you must configure the TFTP server locally on the
phone; the phone then contacts the TFTP server directly.
Note
5.
6.
You can also assign an alternative TFTP server to use instead of the
one assigned by DHCP.
Loading the Stored Phone Image
The Cisco Unified IP Phone has non-volatile Flash memory in which it
stores firmware images and user-defined preferences. At startup, the phone
runs a bootstrap loader that loads a phone image stored in Flash memory.
Using this image, the phone initializes its software and hardware.
7.
Contacting Cisco Unified Communications Manager
The configuration file defines how the Cisco Unified IP Phone
communicates with Cisco Unified Communications Manager and provides
a phone with its load ID. After obtaining the file from the TFTP server, the
phone attempts to make a connection to the highest priority Cisco
Unified Communications Manager on the list.
Resolving Startup Problems,
page 7-1.
Resolving Startup Problems,
page 7-1.
If the phone was manually added to the database, Cisco
Unified Communications Manager identifies the phone. If the phone was
not manually added to the database and auto-registration is enabled in Cisco
Unified Communications Manager, the phone attempts to auto-register itself
in the Cisco Unified Communications Manager database.
Adding Phones to the Cisco Unified Communications Manager
Database
Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the
Cisco Unified Communications Manager database. Be aware that each phone type requires a fixed
number of device license units and the number of unit licenses that are available on the server may
impact phone registration. For more information on licensing go to the Licenses for Phones section in
the Cisco Unified Communications Manager System Guide
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Adding Phones to the Cisco Unified Communications Manager Database
These sections describe the methods:
•
Adding Phones with Auto-Registration, page 2-8
•
Adding Phones with Auto-Registration and TAPS, page 2-9
•
Adding Phones with Cisco Unified Communications Manager Administration, page 2-10
•
Adding Phones Using the BAT Phone Template, page 2-10
Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified
Communications Manager database.
Table 2-4
Methods for Adding Phones to the Cisco Unified Communications Manager
Database
Method
Requires MAC
Address?
Notes
Auto-registration
No
•
Results in automatic assignment of directory
numbers
•
Not available when security or encryption is enabled.
Auto-registration with
TAPS
No
Requires auto-registration and the Bulk Administration
Tool (BAT); updates information in the Cisco Unified IP
Phone and in Cisco Unified Communications Manager
Administration
Using the Cisco Unified
Communications
Manager Administration
Yes
Requires phones to be added individually
Using BAT
Yes
Allows for simultaneous registration of multiple phones
Adding Phones with Auto-Registration
By enabling auto-registration before you begin installing phones, you can:
Note
•
Add phones without first gathering MAC addresses from the phones.
•
Automatically add a Cisco Unified IP Phone to the Cisco Unified Communications Manager
database when you physically connect the phone to your IP telephony network. During
auto-registration, Cisco Unified Communications Manager assigns the next available sequential
directory number to the phone.
•
Quickly enter phones into the Cisco Unified Communications Manager database and modify any
settings, such as the directory numbers, from Cisco Unified Communications Manager.
•
Move auto-registered phones to new locations and assign them to different device pools without
affecting their directory numbers.
Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more
than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones
Using the BAT Phone Template” section on page 2-10.
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Auto-registration is disabled by default. In some cases, you might not want to use auto-registration; for
example, if you want to assign a specific directory number to the phone. For information about enabling
auto-registration, go to the “Enabling Auto-Registration” section in the Cisco Unified Communications
Manager Administration Guide.
Note
When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is
automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL
client, auto-registration is automatically enabled.
Related Topics
•
Adding Phones with Auto-Registration and TAPS, page 2-9
•
Adding Phones with Cisco Unified Communications Manager Administration, page 2-10
•
Adding Phones Using the BAT Phone Template, page 2-10
Adding Phones with Auto-Registration and TAPS
You can add phones with auto-registration and TAPS, the Tool for Auto-Registered Phones Support,
without first gathering MAC addresses from phones.
TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already
added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS
to update MAC addresses and download pre-defined configurations for phones.
Note
Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To
add more than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding
Phones Using the BAT Phone Template” section on page 2-10.
To implement TAPS, you or the end-user dial a TAPS directory number and follow voice prompts. When
the process is complete, the phone will have downloaded its directory number and other settings, and the
phone will be updated in Cisco Unified Communications Manager Administration with the correct MAC
address.
Auto-registration must be enabled in Cisco Unified Communications Manager Administration
(System > Cisco Unified CM) for TAPS to function.
Note
When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is
automatically disabled. When you configure the cluster for non-secure mode through the Cisco CTL
client, auto-registration is automatically enabled.
For more information, go to the “Bulk Administration” chapter in Cisco Unified Communications
Manager Administration Guide.
Related Topics
•
Adding Phones with Auto-Registration, page 2-8
•
Adding Phones with Cisco Unified Communications Manager Administration, page 2-10
•
Adding Phones Using the BAT Phone Template, page 2-10
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Adding Phones to the Cisco Unified Communications Manager Database
Adding Phones with Cisco Unified Communications Manager Administration
You can add phones individually to the Cisco Unified Communications Manager database by using
Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC
address for each phone.
For information about determining a MAC address, see the “Using Cisco Unified IP Phones with
Different Protocols” section on page 2-11.
After you have collected MAC addresses, in Cisco Unified Communications Manager Administration,
choose Device > Phone and click Add New to begin.
For complete instructions and conceptual information about Cisco Unified Communications Manager,
go to the “Cisco Unified Communications Manager Overview” chapter in the Cisco Unified
Communications Manager System Guide.
Related Topics
•
Adding Phones with Auto-Registration, page 2-8
•
Adding Phones with Auto-Registration and TAPS, page 2-9
•
Adding Phones Using the BAT Phone Template, page 2-10
Adding Phones Using the BAT Phone Template
The Cisco Unified Communications Manager Bulk Administration Tool (BAT) enables you to perform
batch operations, including registration, on multiple phones. To access BAT, choose Bulk
Administration in Cisco Unified Communications Manager Administration,
To add phones by using BAT only (not in conjunction with TAPS), you must obtain the appropriate MAC
address for each phone.
For information about determining a MAC address, see the “Using Cisco Unified IP Phones with
Different Protocols” section on page 2-11.
For detailed instructions about adding phones using the Bulk Administration menu, refer to the Cisco
Unified Communications Manager Bulk Administration Guide, chapter Inserting Phones.
To add a phone to the Cisco Unified Communications Manager using the BAT phone template, follow
these steps:
Procedure
Step 1
From Cisco Unified Communications Manager, choose Bulk Administration > Phones > Phone
Template.
Step 2
Click Add New.
Step 3
Choose a Phone Type and click Next.
Step 4
Enter the details of phone specific parameters like Device Pool, Phone Button Template, Device Security
Profile and so on.
Step 5
Click Save.
Step 6
From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone
using an existing BAT phone template.
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Using Cisco Unified IP Phones with Different Protocols
Related Topics
•
Adding Phones with Auto-Registration, page 2-8
•
Adding Phones with Auto-Registration and TAPS, page 2-9
•
Adding Phones with Cisco Unified Communications Manager Administration, page 2-10
Using Cisco Unified IP Phones with Different Protocols
The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session
Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.
This section includes these topics:
•
Converting a New Phone from SCCP to SIP, page 2-11
•
Converting an In-Use Phone from One Protocol to the Other Protocol, page 2-11
•
Deploying a Phone in an SCCP and SIP Environment, page 2-12
Converting a New Phone from SCCP to SIP
A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps:
Procedure
Step 1
Take one of these actions:
•
To auto-register the phone, set the Auto Registration Phone Protocol parameter in Cisco Unified
Communications Manager Administration to SIP.
•
To provision the phone using the Bulk Administration Tool (BAT), choose the appropriate phone
model and choose SIP from the BAT.
•
To provision the phone manually, make the appropriate changes for SIP on the Phone configuration
window in Cisco Unified Communications Manager Administration.
Refer to Cisco Unified Communications Manager Administration Guide for detailed information
about Cisco Unified Communications Manager configuration.
Refer to Cisco Unified Communications Manager Bulk Administration Guide for detailed
information about using the BAT.
Step 2
If you are not using DHCP in your network, configure the network parameters for the phone.
See Configuring Startup Network Settings, page 3-9.
Step 3
Save the configuration updates, click Apply Config, click OK when the Apply Configuration
Information dialog displays, then have the user power cycle the phone.
Converting an In-Use Phone from One Protocol to the Other Protocol
If Cisco Unified IP phones presently connected to Cisco Unified CM are using the SCCP protocol to
receive and place calls and you now want some or all of these phones to use the SIP protocol, the phone
firmware for each phone type must be upgraded from SCCP to the recommended SIP version before the
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Determining the MAC Address for a Cisco Unified IP Phone
phones can register. If Cisco Unified IP phones to be connected to Cisco Unified CM are brand new,
out-of-the-box, the SCCP phone firmware preloaded at the factory must be upgraded to the
recommended SIP version before your SIP phones can complete registration.
For information about how to convert an in-use phone from one protocol to the other, see the Cisco
Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration,
section Migration Existing Phone Configuration to a Different Phone.
Deploying a Phone in an SCCP and SIP Environment
To deploy Cisco Unified IP Phones in an environment that includes SCCP and SIP and in which the
Cisco Unified Communications Manager Auto-Registration parameter is SCCP, perform these general
steps:
Procedure
Step 1
Set the Cisco Unified Communications Manager auto_registration_protocol parameter to SCCP.
From Cisco Unified Communications Manager Administration, choose System > Enterprise
Parameters.
Step 2
Install the phones.
Step 3
Change the Auto Registration Protocol enterprise parameter to SIP.
Step 4
Auto-register the SIP phones.
Determining the MAC Address for a Cisco Unified IP Phone
Several procedures described in this manual require you to determine the MAC address of a
Cisco Unified IP Phone. You can determine a phone’s MAC address in these ways:
•
Look at the MAC label on the back of the phone.
•
Display the web page for the phone and click the Device Information hyperlink.
For information about accessing the web page, see the “Accessing the Web Page for a Phone”
section on page 6-2.
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3
Setting Up the Cisco Unified IP Phone
This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP
telephony network:
Note
•
Before You Begin, page 3-1
•
Understanding the Cisco Unified IP Phone 6901 and 6911 Components, page 3-2
•
Installing the Cisco Unified IP Phone, page 3-4
•
Footstand, page 3-7
•
Verifying the Phone Startup Process, page 3-9
•
Configuring Startup Network Settings, page 3-9
Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your
network. Then you can install the phone and verify its functionality. For more information, see
Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.”
Before You Begin
Before installing the Cisco Unified IP Phone, review the requirements in these sections:
•
Network Requirements, page 3-1
•
Cisco Unified Communications Manager Configuration, page 3-2
Network Requirements
For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your
network, your network must meet the following requirements:
•
Working Voice over IP (VoIP) Network:
– VoIP configured on your Cisco routers and gateways
– Cisco Unified Communications Manager installed in your network and configured to handle
call processing
•
IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask
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Understanding the Cisco Unified IP Phone 6901 and 6911 Components
Cisco Unified Communications Manager Configuration
The Cisco Unified IP Phone requires Cisco Unified Communications Manager to handle call
processing. Refer to Cisco Unified Communications Manager Administration Guide or to
context-sensitive help in the Cisco Unified Communications Manager application to ensure that
Cisco Unified Communications Manager is set up properly to manage the phone and to properly route
and process calls.
If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified
Communications Manager Administration before connecting any Cisco Unified IP Phone to the
network. For information about enabling and configuring auto-registration, refer to Cisco
Unified Communications Manager Administration Guide. Also, see the “Adding Phones to the Cisco
Unified Communications Manager Database” section on page 2-7.
You must use Cisco Unified Communications Manager Administration to configure and assign
telephony features to the Cisco Unified IP Phones. See the “Telephony Features Available for the Cisco
Unified IP Phone” section on page 5-1 for details.
In Cisco Unified Communications Manager Administration, you can add users to the database, add users
to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified
CM User Option page to configure items such as call forwarding, speed dialing, and voice messaging
system options. See the “Adding Users to Cisco Unified Communications Manager” section on page 5-8
for details.
Understanding the Cisco Unified IP Phone 6901 and 6911
Components
The Cisco Unified IP Phone 6901 and 6911 include these components on the phone or as accessories for
the phone:
•
Network and Access Ports, page 3-2
•
Handset, page 3-3
•
Speakerphone (Cisco Unified IP Phone 6911 Only), page 3-3
Network and Access Ports
The back of the Cisco Unified IP Phone 6901 includes a network port, which the phone uses to connect
to the network. The port supports 10/100 Mbps half- or full-duplex connections to external devices. You
can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100
Mbps connections.
The back of the Cisco Unified IP Phone 6911 includes these ports:
Note
•
Network port—Labeled Network.
•
Access port—Labeled Computer.
Only the Cisco Unified IP Phone 6911 has a PC port. The Cisco Unified IP Phone 6901 does not have a
PC port.
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Each port supports 10/100 Mbps half- or full-duplex connections to external devices. You can use either
Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps
connections.
Use the network port to connect the phone to the network. You must use a straight-through cable on this
port. The phone can also obtain inline power from a switch over this connection. See the “Adding Phones
to the Cisco Unified Communications Manager Database” section on page 2-7 for details.
Use the PC access port to connect a network device, such as a computer, to the phone. You must use a
straight-through cable on this port.
Handset
The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that
indicates incoming calls and voice messages waiting.
To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port
on the back of the phone.
Speakerphone (Cisco Unified IP Phone 6911 Only)
By default, the speakerphone is enabled on the Cisco Unified IP Phone.
You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To
do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration
window for the phone, check the Disable Speakerphone check box.
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Installing the Cisco Unified IP Phone
Installing the Cisco Unified IP Phone
You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See
Figure 3-1 for a graphical representation of the connections for a Cisco Unified IP Phone 6901 and
Figure 3-2 for a graphical representation of the connections for a Cisco Unified IP Phone 6911.
To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1.
Table 3-1
Task
Installing the Cisco Unified IP Phone 6901 and 6911
Purpose
Related Topics
1.
Connect the handset to the Handset port.
—
2.
Optional. Connect the power supply to the Cisco DC Adapter See the “Adding Phones to the Cisco Unified
port.
Communications Manager Database” section on
page 2-7 for guidelines.
3.
Connect a straight-through Ethernet cable from the switch to See the “Network and Access Ports” section on
the network port labeled Network on the Cisco Unified
page 3-2 for guidelines.
IP Phone 6901 and 6911.
Each Cisco Unified IP Phone ships with one Ethernet cable in
the box.
You can use either Category 3/5/5e cabling for 10-Mbps
connections, but you must use Category 5/5e for 100 Mbps
connections.
(Cisco Unified IP Phone 6911)
4.
Connect a straight-through Ethernet cable from another
network device, such as a desktop computer, to the access port
labeled Computer.
See the “Network and Access Ports” section on
page 3-2 for guidelines.
Optional. You can connect another network device later if you
do not connect one now.
You can use either Category 3/5/5e cabling for 10-Mbps
connections, but you must use Category 5/5e for 100 Mbps
connections.
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Installing the Cisco Unified IP Phone
Figure 3-1
Cisco Unified IP Phone 6901 Cable Connections
1
6
5
2
4
195792
3
1
Slot for Ethernet cable
4
Network port (10/100 SW) connection
IEEE 802.3af power enabled
2
Handset connection
5
DC adaptor port (DC48V)
3
Slot for handset cable
6
Slot for DC adaptor cable
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Installing the Cisco Unified IP Phone
Cisco Unified IP Phone 6911 Cable Connections
195780
Figure 3-2
1
2
6
3
4
5
1
DC adaptor port (DC48V)
4
Network port (10/100 SW) connection
IEEE 802.3af power enabled
2
AC-to-DC power supply (optional)
5
Access port (10/100 PC) connection
3
AC power wall plug (optional)
6
Handset connection
Related Topics
•
Footstand, page 3-7
•
Verifying the Phone Startup Process, page 3-9
•
Configuring Startup Network Settings, page 3-9
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Footstand
Footstand
The Cisco Unified IP Phone 6901 has a foldable footstand. When the footstand is unfolded, it gives the
phone an elevated viewing angle.
Figure 3-3 illustrates the footstand on the Cisco Unified IP Phone 6901.
Cisco Unified IP Phone 6901
277349
Figure 3-3
Figure 3-4 illustrates attaching the footstand at a higher angle on the Cisco Unified IP Phone 6911.
Figure 3-4
Cisco Unified IP Phone 6911
1
1
2
2
1
1
2
277348
2
1
Insert the connectors into the lower slots 2
Lift the footstand until the connectors snap into
the upper slots
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Footstand
Higher Viewing Angle
277346
Connect the footstand to the lower slots for a higher viewing angle.
Lower Viewing Angle
277347
Connect the footstand to the upper slots for a higher viewing angle.
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Mounting the Phone to the Wall
Mounting the Phone to the Wall
You can mount the Cisco Unified IP Phone 6901 on the wall by using a standard telephone wall plate
with an opening for an RJ-45 connector. Cisco recommends that you use Leviton Wall Mount plate
(Leviton type number: 4108W-0SP) to wall mount the Cisco Unified IP Phone 6901. For information on
installing the wall mount kit for Cisco Unified IP Phone 6901, see Appendix E, “Installing the Wall
Mount for the Cisco Unified IP Phone 6901 and 6911.”
You can mount the Cisco Unified IP Phone 6911 on the wall by using special brackets available in a
Cisco Unified IP Phone wall mount kit. For information on installing the wall mount kit, see
Appendix E, “Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911” or Appendix F,
“Cisco Unified IP Phone Non-Lockable Wall Mount.”
Note
Wall mount kits are not included with the phone and must be ordered separately.
Verifying the Phone Startup Process
The LEDs on the MWI on the handset, and the LEDs on the Mute button light up during bootup. Upon
successful completion of the bootup process, the LEDs turn off, and the phone is ready for calls. If the
phone successfully boots up, it has started up properly. If the phone does not start up properly, the user
receives a reorder tone. For more information, see the “Resolving Startup Problems” section on
page 7-1.
Configuring Startup Network Settings
If you are not using DHCP in your network, you must configure these network settings on the
Cisco Unified IP Phone after installing the phone on the network:
•
IP address
•
IP subnet information
•
Default Router
•
TFTP server IP address
Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco
Unified IP Phone.”
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Configuring Security on the Cisco Unified IP Phone
Configuring Security on the Cisco Unified IP Phone
The security features protect against several threats, including threats to the identity of the phone and to
data. These features establish and maintain authenticated communication streams between the phone and
the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.
For more information about the security features, see the “Understanding Security Features for Cisco
Unified IP Phones” section on page 1-10. Also, refer to Cisco Unified Communications Manager
Security Guide.
You can initiate the installation of an LSC from the Security Configuration menu on the phone. This
menu also lets you update or remove an LSC.
Before You Begin
Make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority
Proxy Function (CAPF) security configurations are complete:
•
The CTL file file should have a CAPF certificate.
•
On Cisco Unified Communications Operating System Administration, verify that the CAPF
certificate has been installed
•
The CAPF is running and configured.
Refer to Cisco Unified Communications Manager Security Guide for more information.
Related Topic
•
Understanding Security Features for Cisco Unified IP Phones, page 1-10
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4
Configuring Settings on the Cisco Unified IP
Phone
The Cisco Unified IP Phone includes configurable network settings that you may need to modify before
the phone is functional for your users. You can access, view, and change the network settings on the
phone by accessing the Interactive Voice Response (IVR). Other configuration settings may be
configured in Cisco Unified Communications Manager Administration
This chapter includes the following topics:
•
Configuring Settings on the Cisco Unified IP Phone, page 4-1
•
Accessing the Phone Configuration Settings, page 4-2
Configuring Settings on the Cisco Unified IP Phone
Before the Cisco Unified IP Phone can function, you must configure the network setting on the phone.
You can review the phone’s configuration settings by using the phone’s IVR. When the phone is
connected to a network with a DHCP server, you can use the DHCP server to configure the network
settings. You can also manually configure the phone by accessing the IVR.
Phone Settings Options
Table 4-1 describes the Phone Settings Options that can be configured on the IVR.
Table 4-1
Network Menu Options
Option
Description
DHCP
Indicates whether the phone has DHCP enabled or disabled.
When DHCP is enabled, the DHCP server assigns the phone an IPaddress,
the subnet mask, default router, and TFTP Server. When DHCP is disabled,
the administrator must manually assign the IP address, subnet mask, default
router, and TFTP server on the phone.
IP Address
Internet Protocol (IP) address of the phone.
If you assign an IP address with this option, you must also assign a subnet
mask and default router. See the Subnet Mask and Default Router options
in this table.
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Accessing the Phone Configuration Settings
Table 4-1
Network Menu Options (continued)
Option
Description
Subnet Mask
Subnet mask used by the phone.
Default Router 1
Default router used by the phone (Default Router 1).
TFTP Server
Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If
you are not using DHCP in your network or you want to change this server,
you must assign the TFTP Server.
802.1 xSecurity
Indicates whether the phone has 802.1x security enabled or disabled.
Accessing the Phone Configuration Settings
You can change the PIN of the IVR by navigating to Device > Device Settings > Common Phone
Profile, and specifying a password for the Local Phone Unlock Password field in the Common Phone
Profile Configuration page.
Note
When there is no User ID and/or PIN associated with a phone, the phone uses a default PIN of 24726.
Related Topics
•
Configuring Settings on the Cisco Unified IP Phone, page 4-1
Accessing the IVR and Configuring Your Phone Setting
To access the IVR and configure your phone settings, follow these steps:
Note
You can change the PIN by using the Local Phone Unlock Password in the Common Phone Profile
Configuration page of the Cisco Unified CM Administration web page.
Procedure
Step 1
To access the IVR, go off-hook and press the *, #, and 0 buttons simultaneously. Alternatively on the
Cisco Unified IP Phone 6911, you can toggle the speaker button and press the *, #, and 0 buttons
simultaneously.
The IVR prompts for a password.
Note
Step 2
The Cisco Unified IP Phone 6901 and 6911 allow you to enter only numerical values for password.
Enter the PIN by pressing the number keypad, followed by # button.
You are at the IVR main configuration menu.
Step 3
Follow the voice prompts on the IVR. Refer to Table 4-2 for information on navigating the IVR.
Step 4
To return to the main configuration menu, press #.
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Accessing the Phone Configuration Settings
Step 5
To exit the IVR, end the call.
Table 4-2 describes the various options in the IVR Configuration Menu.
Table 4-2
Navigating the IVR Configuration Menu
Action
IVR Code
Review or Set Network Settings 1
Navigating Notes
If DHCP is enabled, the IVR announces each network
parameter.
If DHCP is disabled, the IVR announces each network
parameter, pausing in between to allow you to enter a
new value.
1.
IVR announces the IP Address. To change the IP
address for the phone, use the keypad to enter a
new IP address, followed by the #. To retain the
current IP address, press #.
2.
IVR announces the subnet mask. To change the
subnet mask use the keypad to enter a new IP
address, followed by the #. To retain the current
subnet mask, press #.
Note
3.
Review or Set TFTP Server
2
To enter the dot “.” that separates each octet in
the IP address, press *.
IVR announces the default gateway. To change the
default gateway, use the keypad to enter a new IP
address, followed by the #. To retain the current
default gateway, press #.
IVR announces the current TFTP setting.
To change the TFTP server, use the keypad to enter a
new IP address, followed by the #. To retain the current
TFTP server, press #.
To reset a TFTP server back to the TFTP server set by
the DHCP server from a manually configured TFTP
server, press *.
Note
To enter the dot “.” that separates each octet in
the IP address, press *.
Enable or Disable DHCP
3
Press 3 to toggle DHCP to enable or disable.
Enable or Disable 802.1X
4
Press 4 to toggle 802.1X to enable or disable security.
Reset to factory settings
0
—
Note
All configuration settings will reset to default
factory settings, the and phone will reset. It
will take some time for the phone to re-register.
Select this option only when needed.
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Chapter 4
Configuring Settings on the Cisco Unified IP Phone
Accessing the Phone Configuration Settings
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CH A P T E R
5
Configuring Features, Templates, Services, and
Users
After you install Cisco Unified IP Phones in your network, configure their network settings, and add
them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications
Manager Administration application to configure telephony features, optionally modify phone
templates, set up services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco Unified
Communications Manager documentation provides detailed instructions for these procedures.
To list supported features for all phones or for a particular phone model on your Cisco Unified
Communications Manager, you can generate a Unified CM Phone Feature List report on Cisco Unified
Reporting.
For suggestions about how to provide users with information about features, and what information to
provide, see Appendix A, “Providing Information to Users Via a Website.”
For information about setting up phones in non-English environments, see Appendix C, “Technical
Specifications.”
This chapter includes following topics:
•
Telephony Features Available for the Cisco Unified IP Phone, page 5-1
•
Adding Users to Cisco Unified Communications Manager, page 5-8
•
Managing the User Options Web Pages, page 5-9
Telephony Features Available for the Cisco Unified IP Phone
After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add
functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you
can configure using Cisco Unified Communications Manager Administration. The Reference column
lists Cisco Unified Communications Manager and other documentation that contains configuration
procedures and related information.
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 6901
and 6911 User Guide for Cisco Unified Communications Manager.
Note
Cisco Unified Communications Manager Administration also provides several service parameters that
you can use to configure various telephony functions. For more information on accessing and
configuring service parameters, refer to Cisco Unified Communications Manager Administration Guide.
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Chapter 5
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Telephony Features Available for the Cisco Unified IP Phone
For more information on the functions of a service, select the name of the parameter or the question mark
help button in the Service Parameter Configuration window.
Table 5-1
Telephony Features for the Cisco Unified IP Phone
Feature
Description
Configuration Reference
Agent Greeting
Allows an agent to create and update a prerecorded For more information, see:
greeting that plays at the beginning of a call, such
• Cisco Unified Communications Manager
as a customer call, before the agent begins the
Features and Services Guide, Barge and
conversation with the caller. The agent can record
Privacy.
greetings and update them, as required.
• Cisco Unified Communications Manager
When a customer calls, both the agent and the
System Guide, Cisco Unified IP Phones.
customer can hear the prerecorded greeting. The
agent can remain on mute until the greeting ends or
answer the call over the greeting.
All codecs supported for the phone are supported
for Agent Greeting calls.
To enable Agent Greeting in the Cisco Unified CM
Administration application, choose Device >
Phone, and locate the IP Phone that you want to
configure. Scroll to the Device Information Layout
pane and set the Built In Bridge field to On or
Default.
If Built In Bridge is set to Default, choose System
> Service Parameter and select the appropriate
Server and Service. Scroll to the Clusterwide
Parameters (Device - Phone) pane and set Builtin
Bridge Enable to On.
Audible Message
Waiting Indicator
(AMWI)
A stutter tone from the handset or speakerphone
indicates that a user has one or more new voice
messages on a line.
Auto Answer
Connects incoming calls automatically after a ring For more information, go to the “Directory
or two.
Number Configuration” chapter in the Cisco
Unified Communications Manager
Auto Answer works with the speakerphone.
Administration Guide.
(Cisco Unified IP
Phone 6911 only)
For more information, go to the “Cisco
Unified IP Phone” chapter in the Cisco Unified
Communications Manager System Guide.
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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Automatic Port
Synchronization
When the Cisco Unified CM administrator uses the
Remote Port Configuration feature to set the speed
and duplex function of an IP phone remotely, loss
of packets can occur if one port is slower than the
other.
To configure the parameter in the Cisco
Unified CM Administration application,
choose Device > Phone, select the appropriate
IP phones, and scroll to the Product Specific
Configuration Layout pane.
The Automatic Port Synchronization feature
synchronizes the ports to the lowest speed among
the two ports, which eliminates packet loss. When
automatic port synchronization is enabled, it is
recommended that both ports be configured for
autonegotiate. If one port is enabled for
autonegotiate and the other is at a fixed speed, the
phone synchronizes to the fixed port speed.
To configure the setting on multiple phones
simultaneously, enable Automatic Port
Synchronization in either the Enterprise Phone
Configuration (System > Enterprise Phone
Configuration) or the Common Phone Profile
Configuration (Device > Device Settings >
Common Phone Profile).
(Cisco Unified IP
Phone 6911 only)
Note
Auto Barge
If both the ports are configured for fixed
speed, the Automatic Port Synchronization
feature is ineffective.
The Remote Port Configuration and
Automatic Port Synchronization features
are compatible only with IEEE 802.3AF
Power of Ethernet (PoE) switches.
Switches that support only Cisco Inline
Power are not compatible. Enabling this
feature on phones that are connected to
these types of switches could result in loss
of connectivity to Cisco Unified CM, if the
phone is powered by PoE.
Allows user to cbarge into a shared line call
automatically.
For more information, refer to:
•
Cisco Unified Communications Manager
Features and Services Guide “Barge and
Privacy” chapter.
Block External to
External Transfer
Prevents users from transferring an external call to For more information, go to the “External Call
another external number.
Transfer Restrictions” chapter in the Cisco
Unified Communications Manager Features
and Services Guide.
Call Forward
Allows users to redirect incoming calls to another For more information, refer to:
number. Call forward options include Call Forward
• Cisco Unified Communications Manager
All, Call Forward Busy, Call Forward No Answer,
Administration Guide, “Directory
and Call Forward No Coverage.
Number Configuration” chapter.
You will hear a stutter tone after off-hook if Call
• Cisco Unified Communications Manager
Forward All feature is configured on your phone.
System Guide, “Cisco Unified IP Phone”
chapter.
•
“Specifying Options that Appear on the
User Options Web Pages” section on
page 5-11
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Chapter 5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Call Forward All Loop Detects and prevents Call Forward All loops.
For more information, go to the “Cisco
Breakout
When a Call Forward All loop is detected, the Call Unified IP Phone” chapter in the Cisco Unified
Forward All configuration is ignored and the call Communications Manager System Guide.
rings through.
Call Forward All Loop Prevents a user from configuring a Call Forward
For more information, go to the “Cisco
Prevention
All destination directly on the phone that creates a Unified IP Phone” chapter in the Cisco Unified
Call Forward All loop or that creates a Call
Communications Manager System Guide.
Forward All chain with more hops than the existing
Forward Maximum Hop Count service parameter
allows.
Call Forward
Destination Override
Allows you to override Call Forward All (CFA) in
cases where the CFA target places a call to the CFA
initiator. This feature allows the CFA target to
reach the CFA initiator for important calls. The
override works whether the CFA target phone
number is internal or external.
For more information, go to the
“Understanding Directory Numbers” chapter
in the Cisco Unified Communications
Manager System Guide.
Call Pickup
Allows users to answer a call that is ringing on a
co-worker's phone by redirecting the call to their
phone
For more information, go to the “Call Pickup”
chapter in the Cisco Unified Communications
Manager Features and Services Guide.
(Cisco Unified IP
Phone 6911 only)
You can configure an audio alert for the primary
line on the phone. This alert notifies the users that
a call is ringing in their pickup group.
Call Waiting
Indicates (and allows users to answer) an incoming For more information, refer to:
call that rings while on another call.
• Cisco Unified Communications Manager
System Guide, “Understanding Directory
The phone sounds the call waiting tone (single
beep) and the line button flashes amber.
Numbers” chapter.
cBarge
Allows a user to join a non-private call on a shared For more information, refer to:
phone line. cBarge adds a user to a call and
• Cisco Unified Communications Manager
converts it into a conference, allowing the user and
Features and Services Guide,“Barge and
other parties to access conference features.
Privacy” chapter.
Cisco Unified Video
Advantage (CUVA)
(Cisco Unified IP
Phone 6911 only)
Cisco Web Dialer
•
Cisco Unified Communications Manager
System Guide, “Cisco Unified IP Phone”
chapter.
•
Cisco Unified Communications Manager
Features and Services Guide “Barge and
Privacy” chapter.
Allows users to make video calls by using your
Cisco Unified IP Phone, your personal computer,
and an external video camera.
Configure Video Capabilities and Auto Line
Select parameter in the Product Specific
Configuration Layout section in Phone
Configuration.
Allows users to make calls from web and desktop
applications.
For more information go to the “Cisco Web
Dialer” chapter in the Cisco Unified
Communications Manager Features and
Services Guide.
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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Client Matter Codes
(CMC)
Enables a user to specify that a call relates to a
specific client matter.
For more information, go to the “Client Matter
Codes and Forced Authorization Codes”
chapter in the Cisco Unified Communications
Manager Features and Services Guide.
Conference
•
Allows a user to talk simultaneously with
multiple parties by calling each participant
individually. Conference features include
Conference and Meet Me.
The service parameter, Advance Adhoc
Conference, (disabled by default in Cisco
Unified Communications Manager
Administration) allows you to enable these
features.
Allows a non-initiator in a standard (ad hoc)
conference to add participants; also allows any For information on conferences, go to the
conference participant to join together two
“Conference Bridges” chapter in the
standard conferences on the same line.
Cisco Unified Communications Manager
System Guide.
• Allows a conference host on the Cisco Unified
IP Phone 6901 to remove the last participant For more information, go to the “Cisco
that joined the conference by using the
Unified IP Phone” chapter in the Cisco Unified
hookflash feature.
Communications Manager System Guide.
•
Note
Be sure to inform your users whether
these features are activated.
CTI Applications
A computer telephony integration (CTI) route
point can designate a virtual device to receive
multiple, simultaneous calls for
application-controlled redirection.
For more information, go to the “CTI Route
Point Configuration” chapter in the Cisco
Unified Communications Manager
Administration Guide.
Forced Authorization
Codes (FAC)
Controls the types of calls that certain users can
place.
For more information, go to the “Client Matter
Codes and Forced Authorization Codes”
chapter in the Cisco Unified Communications
Manager Features and Services Guide.
Group Call Pickup
Allows a user to answer a call that is ringing on a
directory number in another group.
For more information, go to the “Call Pickup”
chapter in the Cisco Unified Communications
Manager Features and Services Guide.
Enables phones with a shared line to distinguish
between the local and remote lines that placed a
call on hold.
No configuration is required.
(Cisco Unified IP
Phone 6911 only)
Hold Status
The Line LED illuminates green light for Local
Hold and red light for Remote Hold.
Hold/Resume
Allows the user to move a connected call from an Requires no configuration, unless you want to
active state to a held state by using the Hold button. use music on hold. See “Music-on-Hold” in
The user resumes a held call by pressing the line this table for information.
button, speaker button, or going off-hook.
Note
The LED on the line button flashes green
when a local call is on hold and the LED
flashes red when a remote call is on hold.
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Telephony Features Available for the Cisco Unified IP Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Meet Me Conference
Allows a user to host a Meet Me conference in
which other participants call a predetermined
number at a scheduled time.
For more information go to the “Meet Me
Number/Pattern Configuration” chapter in the
Cisco Unified Communications Manager
Administration Guide.
(Cisco Unified IP
Phone 6911 only)
The user joins a meet me conference by pressing he
feature button and the meet me conference number.
Message Waiting
Defines directory numbers for message-waiting on For more information, refer to:
and message-waiting off indicator. A directly
• Cisco Unified Communications Manager
connected voice-messaging system uses the
Administration Guide, “Message Waiting
specified directory number to set or to clear a
Configuration” chapter.
message-waiting indication for a particular Cisco
• Cisco Unified Communications Manager
Unified IP Phone.
System Guide, “Voice Mail Connectivity
to Cisco Unified Communications
Manager” chapter.
Message Waiting
Indicator
A light on the handset that indicates that a user has For more information refer to:
one or more new voice messages.
• Cisco Unified Communications Manager
Administration Guide, “Message Waiting
Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Voice Mail Connectivity
to Cisco Unified Communications
Manager” chapter.
Music on Hold
Plays music while callers are on hold.
For more information go to the “Music On
Hold” chapter in the Cisco Unified
Communications Manager Features and
Services Guide.
Mute
Mutes the microphone from the handset or
speakerphone.
Requires no configuration.
(Cisco Unified IP
Phone 6911 only)
On-hook Call Transfer Allows a user to press the Transfer button and then For more information refer to Cisco Unified
go on-hook to complete a call transfer.
Communications Manager System Guide,
“Cisco Unified IP Phones” chapter.
Plus Dialing
Allows the user to dial E.164 numbers prefixed
with a “+” sign.
Requires no configuration.
To dial the + sign, the user needs to press and hold
the “*” key for at least 1 second. This applies to
dialing the first digit for both on-hook or off-hook
calls.
Private Line
Automated Ringdown
(PLAR)
The Cisco Unified Communications Manager
administrator can configure a phone number that
the Cisco Unified IP Phone dials as soon as the
handset goes off-hook. This can be useful for
phones that are designated for calling emergency
or “hotline” numbers.
For more information, go to the “Directory
Number Configuration” chapter in the Cisco
Unified Communications Manager
Administration Guide.
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Telephony Features Available for the Cisco Unified IP Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Redial
Allows users to call the most recently dialed phone Requires no configuration.
number by pressing the Redial button.
Remote Port
Configuration
Allows the administrator to configure the speed
and duplex function of the phone Ethernet ports
remotely by using Cisco Unified CM
Administration. This enhances the performance for
large deployments with specific port settings.
Note
Configuration Reference
To configure the parameter in the Cisco
Unified CM Administration application,
choose Device > Phone, select the appropriate
IP phone, and scroll to the Product Specific
Configuration Layout pane (Switch Port
Remote Configuration or PC Port Remote
If the ports are configured for Remote Port
Configuration).
Configuration in Cisco Unified CM, the
data cannot be changed on the phone.
To configure the setting on multiple phones
simultaneously, configure the remote
configuration in either Enterprise Phone
Configuration (System > Enterprise Phone
Configuration) or Common Phone Profile
Configuration (Device > Device Settings >
Common Phone Profile.
(Switch Port Remote Configuration or PC Port
Remote Configuration)
Shared Line
Allows a user to have multiple phones that share For more information, go to the
the same phone number or allows a user to share a “Understanding Directory Numbers” chapter
phone number with a coworker.
in the Cisco Unified Communications
Manager System Guide.
Monitoring and
Recording
Allows a supervisor to monitor an active call
silently. The supervisor cannot be heard by either
party on the call. The user may receive an audible
alert during a call when it is being monitored.
(Cisco Unified IP
Phone 6911 only)
For more information, refer to the Cisco
Unified Communications Manager Features
and Services Guide, “Monitoring and
Recording” chapter.
When a call is secure, a lock icon is displayed.
Callers may also receive an audible alert to
indicate that the call is being monitored. The
connected parties may also receive an audible alert
that indicates the call is secure and is being
monitored.
When an active call is being monitored or
recorded, you can receive or place intercom calls;
however, if you place an intercom call, the active
call is put on hold. This causes the recording
session to terminate and the monitoring session to
suspend. To resume the monitoring session, the
person being monitored must resume the call.
Speed Dialing
(Cisco Unified IP
Phone 6911 only)
Dials a specified number that has been previously For more information refer to:
stored.
• Cisco Unified Communications Manager
Administration Guide, “Cisco Unified IP
You have to configure this feature on the Cisco
Unified Communications Manager; the users use
Phone Configuration” chapter.
the Feature key and the Feature Code to access
• Cisco Unified Communications Manager
speed dial.
System Guide, “Cisco Unified IP Phone”
chapter.
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Configuring Features, Templates, Services, and Users
Adding Users to Cisco Unified Communications Manager
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Time-of-Day Routing
Restricts access to specified telephony features by For more information refer to:
time period.
• Cisco Unified Communications Manager
Administration Guide, “Time Period
Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Time-of-Day Routing”
chapter.
Time Zone Update
Updates the Cisco Unified IP Phone with time zone For more information, refer to the Cisco
changes.
Unified Communications Manager
Administration Guide, “Date/Time Group
Configuration” chapter.
Transfer
Allows users to redirect connected calls from their Some JTAPI/TAPI applications are not
phones to another number.
compatible with the Direct Transfer feature
implementation on the Cisco Unified IP Phone
6901 and 6911.
Voice messaging
system
Enables callers to leave messages if calls are
unanswered.
For more information refer to:
•
Cisco Unified Communications Manager
Administration Guide, “Cisco Voice-Mail
Port Configuration” chapter.
•
Cisco Unified Communications Manager
System Guide, “Voice Mail Connectivity
to Cisco Unified Communications
Manager” chapter.
Messages are accessed using the Message button
on the Cisco Unified IP Phone 6911.
Messages are accessed using the access code on the
Cisco Unified IP Phone 6901.
Adding Users to Cisco Unified Communications Manager
Adding users to Cisco Unified Communications Manager allows you to display and maintain
information about users and allows each user to perform these tasks:
•
Create a personal directory.
•
Set up speed dial and call forwarding numbers.
You can add users to Cisco Unified Communications Manager using one of these following methods:
•
To add users individually, choose User Management > End User from Cisco Unified
Communications Manager Administration.
For more information, go to the End User Configuration chapter in the Cisco Unified
Communications Manager Administration Guide.
•
To add users in batches, use the Bulk Administration Tool. This method also enables you to set an
identical default password for all users.
For more information, go to the “Bulk Administration” chapter in Cisco Unified Communications
Manager Administration Guide.
•
To add users from your corporate LDAP directory, choose System > LDAP > LDAP System from
Cisco Unified Communications Manager Administration.
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Managing the User Options Web Pages
Note
Once the Enable Synchronization from the LDAP Server is enabled, you will not be able to
add additional users from Cisco Unified Communications Manager Administration.
For more information on LDAP, go to the “Understanding the Directory” chapter in the Cisco
Unified Communications Manager System Guide.
•
To add a user and phone at the same time choose User Management > User/Phone Add from Cisco
Unified Communications Manager.
Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings.
For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 6901 and
6911 User Guide for Cisco Unified Communications Manager.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must add the user to the standard Cisco
Unified Communications Manager end user group and associate the appropriate phone with the user.
To add the user to the standard Cisco Unified Communications Manager end user group, you must follow
these steps:
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose User Management > User
Groups.
The Find and List Users window displays.
Step 2
Enter the appropriate search criteria and click Find.
Step 3
Click the Standard CCM End Users link. The User Group Configuration page for the Standard CCM
End Users displays.
Step 4
Click Add End Users to Group. The Find and List Users window displays.
Step 5
Use the Find User drop-down list to find the end users that you want to add and click Find.
Step 6
A list of end users that matches your search criteria displays.
Step 7
In the list of records that display, click the check box next to the users that you want to add to this user
group. If the list comprises multiple pages, use the links at the bottom to see more results.
Note
Step 8
The list of search results does not display end users that already belong to the user group.
Click Add Selected.
To associate phones with the user, you must follow these steps:
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Managing the User Options Web Pages
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose User Management > End User.
The Find and List Users window displays.
Step 2
Enter the appropriate search criteria and click Find.
Step 3
In the list of records that display, click the link for the user.
Step 4
Click Device Association.
The User Device Association window displays.
Step 5
Enter the appropriate search criteria and click Find.
Step 6
Choose the device that you want to associate with the end user by checking the box to the left of the
device.
Step 7
Click Save Selected/Changes to associate the device with the end user.
Step 8
From Related Links drop-down list in the upper, right corner of the window, select Back to User, and
click Go.
The End User Configuration window displays and the associated devices that you chose display in the
Controlled Devices pane.
Step 9
Click Save Selected/Changes.
Make sure to provide end users with the following information about the User Options web pages:
•
The URL required to access the application. This URL is:
http://<server_name:portnumber>/ccmuser/, where server_name is the host name of the
Cisco Unified Communications Manager.
•
A user ID and default password are needed to access the application.
These settings correspond to the values you entered when you added the user to Cisco Unified
Communications Manager (see the “Adding Users to Cisco Unified Communications Manager”
section on page 5-8).
For additional information, refer to:
•
Cisco Unified Communications Manager Administration Guide, “User Group Configuration”
chapter.
•
Cisco Unified Communications Manager Administration Guide, “End User Configuration” chapter.
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Managing the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
Most options that are on the User Options web pages appear by default. However, the following options
must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco
Unified Communications Manager Administration:
Note
•
Show Ring Settings
•
Show Call Forwarding
•
Show Message Waiting Lamp
•
Show Audible Message Waiting Indicator
The settings apply to all User Options web pages at your site.
To specify the options that appear on the User Options web pages, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose System > Enterprise
Parameters.
The Enterprise Parameters Configuration window appears.
Step 2
In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages
by choosing one of these values from the Parameter Value drop-down list for the parameter:
•
True—Option displays on the User Options web pages (default except for Show Ring Settings, and
Show Call Forwarding).
•
False—Option does not display on the User Options web pages.
•
Show All Settings—All call forward settings display on the User Options web pages (default).
•
Hide All Settings—No call forward settings display on the User Options web pages.
•
Show Only Call Forward All—Only call forward all calls displays on the User Options web pages.
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CH A P T E R
6
Monitoring the Cisco Unified IP Phone Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety of information about
the phone, including:
•
Device information
•
Network setup information
•
Network statistics
•
Device logs
•
Streaming statistics
This chapter describes the information that you can obtain from the phone’s web page. You can use this
information to remotely monitor the operation of a phone and to assist with troubleshooting.
For more information about troubleshooting the Cisco Unified IP Phone, Chapter 7, “Troubleshooting
and Maintenance.”
This chapter includes these topics:
•
Accessing the Web Page for a Phone, page 6-2
•
Disabling and Enabling Web Page Access, page 6-3
•
Device Information, page 6-3
•
Network Setup, page 6-4
•
Network Statistics, page 6-7
•
Device Logs, page 6-9
•
Streaming Statistics, page 6-13
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Accessing the Web Page for a Phone
Accessing the Web Page for a Phone
To access the web page for a Cisco Unified IP Phone, perform these steps.
Note
If you cannot access the web page, it may be disabled. See the “Disabling and Enabling Web Page
Access” section on page 6-3 for more information.
Procedure
Step 1
Step 2
Obtain the IP address of the Cisco Unified IP Phone using one of these methods:
•
Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.
Phones registered with Cisco Unified Communications Manager display the IP address on the Find
and List Phones window and at the top of the Phone Configuration window.
•
On the Cisco Unified IP Phone, press the *, #, and 0 buttons simultaneously, enter the password,
and then follow the voice prompts to review the network setting.
Open a web browser and enter the following URL, where IP_address is the IP address of the
Cisco Unified IP Phone:
http://IP_address
The web page for a Cisco Unified IP Phone includes these topics:
•
Device Information—Displays device settings and related information for the phone. For more
information, see the “Device Information” section on page 6-3.
•
Network Setup—Displays network configuration information and information about other phone
settings. For more information, see the “Network Setup” section on page 6-4.
•
Network Statistics—Includes the following hyperlinks, which provide information about network
traffic:
– Ethernet Information—Displays information about Ethernet traffic. For more information,
see the “Network Statistics” section on page 6-7.
– Network (Port)—Displays information about network traffic to and from the network port on
the phone. For more information, see the “Network Statistics” section on page 6-7.
•
Device Logs—Includes the following hyperlinks, which provide information that you can use for
troubleshooting:
– Console Logs—Includes hyperlinks to individual log files. For more information, see the
“Device Logs” section on page 6-9.
– Core Dumps—Includes hyperlinks to individual dump files. For more information, see the
“Device Logs” section on page 6-9.
– Status Messages—Displays up to 30 of the most recent status messages that the phone has
generated since it was last powered up. For more information, see the “Device Logs” section on
page 6-9.
•
Streaming Statistics—Includes the following hyperlink:
– Stream —Displays a variety of streaming statistics. For more information, see the “Streaming
Statistics” section on page 6-13.
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Disabling and Enabling Web Page Access
Disabling and Enabling Web Page Access
For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you
will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User
Options web pages.
To disable access to the web pages for a phone, follow these steps from Cisco Unified Communications
Manager Administration.
Procedure
Step 1
Choose Device > Phone.
Step 2
Specify the criteria to find the phone and click Find, or click Find to display a list of all phones.
Step 3
Click the device name to open the Phone Configuration window for the device.
Step 4
Scroll down to the Product Specific Configuration section. From the Web Access drop-down list, choose
Disabled.
Step 5
Click Save.
Step 6
Click Apply Config.
To enable web page access when it is disabled, see the preceding steps about disabling access. Follow
the same steps, but choose Enabled in Step 4 to enable the web page.
Device Information
The Device Information area on a phone’s web page displays device settings and related information for
the phone. Table 6-1 describes these items.
To display the Device Information area, access the web page for the phone as described in the
“Accessing the Web Page for a Phone” section on page 6-2, and then click the Device Information
hyperlink.
Table 6-1
Device Information Area Items
Item
Description
MAC Address
Media Access Control (MAC) address of the phone
Host Name
Unique, fixed name that is automatically assigned to the phone based on its MAC address
Phone DN
Directory number assigned to the phone
App Load ID
Identifier of the firmware running on the phone
Boot Load ID
Identifier of the factory-installed load running on the phone
Hardware Revision
Revision value of the phone hardware
Serial Number
Unique serial number of the phone
Model Number
Model number of the phone
Message Waiting
Indicates if there is a voice message waiting on the primary line for this phone
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Network Setup
Table 6-1
Device Information Area Items (continued)
Item
Description
UDI
Displays the following Cisco Unique Device Identifier (UDI) information about the phone:
•
Device Type—Indicates hardware type. For example, phone displays for all phone models
•
Device Description—Displays the name of the phone associated with the indicated model
type
•
Product Identifier—Specifies the phone model
•
Version Identifier—Represents the hardware version of the phone
•
Serial Number—Displays the unique serial number of the phone
Time
Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which
the phone belongs
Time Zone
Time zone obtained from the Date/Time Group in Cisco Unified Communications Manager to
which the phone belongs
Date
Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the
phone belongs
Network Setup
The Network Setup on a phone’s web page displays network setup information and information about
other phone settings. Table 6-2 describes these items.
You can view and set many of these items from the Network Setup Menu and the Phone Information
Menu on the Cisco Unified IP Phone. For more information, see Chapter 4, “Configuring Settings on the
Cisco Unified IP Phone.”
To display the Network Setup area, access the web page for the phone as described in the “Accessing
the Web Page for a Phone” section on page 6-2, and then click the Network Configuration hyperlink.
Table 6-2
Network Configuration Area Items
Item
Description
DHCP Server
IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone
obtains its IP address.
MAC Address
Media Access Control (MAC) address of the phone.
Host Name
Host name that the DHCP server assigned to the phone.
Domain Name
Name of the Domain Name System (DNS) domain in which the phone resides.
IP Address
Internet Protocol (IP) address of the phone.
Subnet Mask
Subnet mask used by the phone.
TFTP Server 1
Primary Trivial File Transfer Protocol (TFTP) server used by the phone.
TFTP Server 2
Backup Trivial File Transfer Protocol (TFTP) server used by the phone.
Default Router 1
Default router used by the phone.
DNS Server 1 through 5
Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS
server (DNS Server 2 - 5) used by the phone.
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Network Setup
Table 6-2
Network Configuration Area Items (continued)
Item
Description
Operational VLAN ID
Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in
which the phone is a member.
Admin. VLAN ID
Auxiliary VLAN in which the phone is a member.
CallManager 1–5
Host names or IP addresses, in prioritized order, of the Cisco Unified Communications
Manager servers with which the phone can register. An item can also show the IP address of
an SRST router that is capable of providing limited Cisco Unified Communications Manager
functionality, if such a router is available.
For an available server, an item will show the Cisco Unified Communications Manager server
IP address and one of the following states:
•
Active—Cisco Unified Communications Manager server from which the phone is
currently receiving call-processing services.
•
Standby—Cisco Unified Communications Manager server to which the phone switches
if the current server becomes unavailable.
•
Blank—No current connection to this Cisco Unified Communications Manager server.
An item may also include the Survivable Remote Site Telephony (SRST) designation, which
identifies an SRST router capable of providing Cisco Unified Communications Manager
functionality with a limited feature set. This router assumes control of call processing if all
other Cisco Unified Communications Manager servers become unreachable. The SRST
Cisco Unified Communications Manager always appears last in the list of servers, even if it
is active. You configure the SRST router address in the Device Pool section in
Cisco Unified Communications Manager Configuration window.
DHCP Enabled
Indicates whether DHCP is being used by the phone.
DHCP Address Released
Indicates the setting of the DHCP Address Released option on the phone’s Network
Configuration menu.
Alternate TFTP
Indicates whether the phone is using an alternative TFTP server.
Forwarding Delay
Indicates whether the internal switch begins forwarding packets between the PC port and
switched port on your phone when your phone becomes active. When forwarding delay is set
to disabled, the internal switch begins forwarding packets immediately. When forwarding
delay is set to enabled, the internal switch waits eight seconds before forwarding packets
between the PC port and the SW port. You should set forwarding delay to enabled when you
connect both ports to switches for redundant uplinks or when you daisy-chain phones
together.
Automatic Port
Synchronization
Indicates if the automatic port synchronization is enabled or disabled. When automatic port
synchronization is enabled, it is recommended that both ports be configured for autonegotiate.
If one port is enabled for autonegotiate and the other is at a fixed speed, the phone
synchronizes to the fixed port speed.
(Cisco Unified IP Phone
6911 only)
SW Port Remote
Configuration
Indicates if software port configuration of the speed and duplex mode for the SW port is
enabled or disabled.
PC Port Remote
Configuration
Indicates if remote port configuration of the speed and duplex mode for the PC port is enabled
or disabled.
(Cisco Unified IP Phone
6911 only)
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Network Setup
Table 6-2
Network Configuration Area Items (continued)
Item
Description
SW Port Setup
Speed and duplex of the switch port, where:
PC Port Setup
(Cisco Unified IP Phone
6911 only)
•
A—Auto Negotiate
•
10H—10-BaseT/half duplex
•
10F—10-BaseT/full duplex
•
100H—100-BaseT/half duplex
•
100F—100-BaseT/full duplex
•
No Link—No connection to the switch port
Speed and duplex of the switch port, where:
•
A—Auto Negotiate
•
10H—10-BaseT/half duplex
•
10F—10-BaseT/full duplex
•
100H—100-BaseT/half duplex
•
100F—100-BaseT/full duplex
•
No Link—No connection to the PC port
User Locale
User locale associated with the phone user. Identifies a set of detailed information to support
users, including language, font, date and time formatting, and alphanumeric keyboard text
information.
Network Locale
Network locale associated with the phone user. Identifies a set of detailed information to
support the phone in a specific location, including definitions of the tones and cadences used
by the phone.
User Locale Version
Version of the user locale loaded on the phone.
Network Locale Version
Version of the network locale loaded on the phone.
PC Port Disabled
Indicates whether the PC port on the phone is enabled or disabled.
(Cisco Unified IP Phone
6911 only)
Speaker Enabled
Indicates whether the speakerphone is enabled on the phone.
(Cisco Unified IP Phone
6911 only)
GARP Enabled
Indicates whether the phone learns MAC addresses from Gratuitous ARP responses.
Video Capability Enabled
Indicates whether the phone can participate in video calls when connected to an appropriately
equipped PC.
(Cisco Unified IP Phone
6911 only)
Voice VLAN Enabled
Indicates whether the phone allows a device attached to the PC port to access the Voice
VLAN.
DSCP for Call Control
DSCP IP classification for call control signaling.
DSCP for Configuration
DSCP IP classification for any phone configuration transfer.
DSCP for Services
DSCP IP classification for phone-based services.
Security Mode
Displays the security mode that is set for the phone.
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Network Statistics
Table 6-2
Network Configuration Area Items (continued)
Item
Description
Web Access Enabled
Indicates whether web access is enabled (Yes) or disabled (No) for the phone.
Span to PC Port
Indicates whether the phone will forward packets transmitted and received on the network
port to the access port.
(Cisco Unified IP Phone
6911 only)
CDP: PC Port
Indicates whether CDP is supported on the PC port (default is enabled).
(Cisco Unified IP Phone
6911 only)
Enable CDP on the PC port when Cisco VT Advantage/Unified Video Advantage (CVTA) is
connected to the PC port. CVTA does not work without CDP interaction with the phone.
When CDP is disabled in Cisco Unified Communications Manager, a warning is displayed,
indicating that disabling CDP on the PC port prevents CVTA from working.
The current PC and switch port CDP values are shown on the Settings menu.
CDP: SW Port
Indicates whether CDP is supported on the switch port (default is enabled).
Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS
management, and 802.1x security.
Enable CDP on the switch port when the phone is connected to a Cisco switch.
When CDP is disabled in Cisco Unified Communications Manager, a warning is presented,
indicating that CDP should be disabled on the switch port only if the phone is connected to a
non-Cisco switch.
The current PC and switch port CDP values are shown on the Settings menu.
Network Statistics
The following network statistics hyperlinks on a phone’s web page provide information about network
traffic on the phone. To display a network statistics area, access the web page for the phone as described
in the “Accessing the Web Page for a Phone” section on page 6-2.
Table 6-3
•
Ethernet Information—Displays information about Ethernet traffic. Table 6-3 describes the items in
this area.
•
Network Information (Cisco Unified IP Phone 6901)—Displays information about network traffic
to and from the network port (10/100 SW) on the phone. Table 6-5 describes the items in this area.
•
Network and Access Information (Cisco Unified IP Phone 6911)—Displays information about
network traffic to and from the network port (10/100 SW) on the phone. Table 6-5 describes the
items in this area.
Ethernet Information Items
Item
Description
Tx Frames
Total number of packets transmitted by the phone
Tx broadcast
Total number of broadcast packets transmitted by the phone
Tx multicast
Total number of multicast packets transmitted by the phone
Tx unicast
Total number of unicast packets transmitted by the phone
Rx Frames
Total number of packets received by the phone
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Network Statistics
Table 6-3
Ethernet Information Items (continued)
Item
Description
Rx broadcast
Total number of broadcast packets received by the phone
Rx multicast
Total number of multicast packets received by the phone
Rx unicast
Total number of unicast packets received by the phone
RxPacketNoDes
Total number of shed packets caused by no Direct Memory Access (DMA) descriptor
table below
Table 6-4
Network Items on the Cisco Unified IP Phone 6901
Item
Description
Tx Frames
Total number of packets transmitted by the phone
Tx broadcast
Total number of broadcast packets transmitted by the phone
Tx unicast
Total number of unicast packets transmitted by the phone
Rx Frames
Total number of packets received by the phone
Rx broadcast
Total number of broadcast packets received by the phone
Rx unicast
Total number of unicast packets received by the phone
Neighbor Device ID
Identifier of a device connected to this port discovered by CDP protocol or LLDP
Neighbor IP Address
IP address of the neighbor device discovered by CDP protocol
Neighbor Port
Neighbor device port to which the phone is connected discovered by CDP protocol
LLDP AgeoutsTotal
Total number of LLDP frames that have been time out in cache
LLDP FramesDiscardedTotal
Total number of LLDP frames that are discarded when any of the mandatory TLVs is
missing or out of order or contains out of range string length
LLDP FramesInErrorsTotal
Total number of LLDP frames that received with one or more detectable errors
LLDP FramesInTotal
Total number of LLDP frames received on the phone
LLDP TLVDiscardedTotal
Total number of LLDP TLVs that are discarded
LLDP TLVUnrecognizedTotal
Total number of LLDP TLVs that are not recognized on the phone
Restart Cause
Reason for the last restart
Port
Speed and duplex information
IPv4
IPv4 Address
Table 6-5
Network and Access Items on the Cisco Unified IP Phone 6911
Item
Description
Rx totalPkt
Total number of packets received by the phone
Rx crcErr
Total number of packets received with CRC failed
Rx alignErr
Total number of packets received between 64 and 1522 bytes in length that have a bad Frame
Check Sequence (FCS)
Rx multicast
Total number of multicast packets received by the phone
Rx broadcast
Total number of broadcast packets received by the phone
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Device Logs
Table 6-5
Network and Access Items on the Cisco Unified IP Phone 6911 (continued)
Item
Description
Rx unicast
Total number of unicast packets received by the phone
Rx shortErr
Total number of FCS error packets or Align error packets received that are less than 64 bytes in
size
Rx shortGood
Total number of good packets received that are less than 64 bytes size
Rx longGood
Total number of good packets received that are greater than 1522 bytes in size
Rx longErr
Total number of FCS error packets or Align error packets received that are greater than 1522 bytes
in size
Rx size64
Total number of packets received, including bad packets, that are between 0 and 64 bytes in size
Rx size65 to127
Total number of packets received, including bad packets, that are between 65 and 127 bytes in
size
Rx size128 to255
Total number of packets received, including bad packets, that are between 128 and 255 bytes in
size
Rx size256 to511
Total number of packets received, including bad packets, that are between 256 and 511 bytes in
size
Rx size512 to1023
Total number of packets received, including bad packets, that are between 512 and 1023 bytes in
size
Rx size1024 to1518
Total number of packets received, including bad packets, that are between 1024 and 1518 bytes
in size
Rx tokenDrop
Total number of packets dropped due to lack of resources (for example, FIFO overflow)
Tx excessDefer
Total number of packets delayed from transmitting due to medium being busy
Tx lateCollision
Number of times that collisions occurred later than 512 bit times after the start of packet
transmission
Tx totalGoodPkt
Total number of good packets (multicast, broadcast, and unicast) received by the phone
Tx Collisions
Total number of collisions that occurred while a packet was being transmitted
Tx excessLength
Total number of packets not transmitted because the packet experienced 16 transmission attempts
Tx broadcast
Total number of broadcast packets transmitted by the phone
Tx multicast
Total number of multicast packets transmitted by the phone
Neighbor Device ID
Identifier of a device connected to this port discovered by CDP protocol or LLDP
Neighbor IP Address
IP address of the neighbor device discovered by CDP protocol
Neighbor Port
Neighbor device port to which the phone is connected discovered by CDP protocol
Port Information
Speed and duplex information
Device Logs
The following device logs hyperlinks on a phone’s web page provide information you can use to help
monitor and troubleshoot the phone. To access a device log area, access the web page for the phone as
described in the “Accessing the Web Page for a Phone” section on page 6-2.
•
Console Logs—Includes hyperlinks to individual log files. The console log files include debug and
error messages received on the phone.
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•
Core Dumps—Includes hyperlinks to individual dump files. The core dump files include data from
a phone crash.
•
Status Messages—Displays up to the 30 most recent status messages that the phone has generated
since it was last powered up. You can also see this information from the Status Messages screen on
the Web page of the phone. Table 6-6 describes the status messages that may be displayed.
•
Debug Display—Displays debug messages that might be useful to the Cisco Technical Assistance
Center (TAC) if you require assistance with troubleshooting.
Status Messages
The Status Messages web page displays up to 30 of the most recent status messages that the phone has
generated since it was last powered up. You can access the Status Messages web page even if the phone
is not running. Table 6-6 describes the status messages. This table also includes possible explanations
and actions to troubleshoot errors.
Table 6-6
Status Messages on the Cisco Unified IP Phone 6900 Series Phones
Message
Description
Possible Explanation and Action
CFG file not found
The name-based and default configuration file was not found on the TFTP
Server.
The configuration file for a phone is created when the
phone is added to the Cisco Unified Communications
Manager database. If the phone has not been added to
the Cisco Unified Communications Manager
database, the TFTP server generates a CFG File Not
Found response.
•
Phone is not registered with Cisco Unified Communications Manager.
You must manually add the phone to Cisco
Unified Communications Manager if you are not
allowing phones to auto-register. See the
“Adding Phones to the Cisco Unified Communications Manager Database” section on page 2-7
for details.
•
If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
•
If you are using static IP addresses, check the
TFTP server configuration.
CFG TFTP Size Error
The configuration file is too large for the Power cycle the phone.
file system on the phone.
Checksum Error
Downloaded software file is corrupted.
Obtain a new copy of the phone firmware and place it
in the TFTPPath directory. You should only copy files
into this directory when the TFTP server software is
shut down, otherwise the files may be corrupted.
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Device Logs
Table 6-6
Status Messages on the Cisco Unified IP Phone 6900 Series Phones (continued)
Message
Description
DHCP timeout
DHCP server did not respond.
DNS timeout
DNS server did not respond.
DNS unknown host
Duplicate IP
DNS could not resolve the name of the
TFTP server or Cisco Unified Communications Manager.
Another device is using the IP address
assigned to the phone.
Error update locale
Possible Explanation and Action
•
Network is busy—The errors should resolve
themselves when the network load reduces.
•
No network connectivity between the DHCP
server and the phone—Verify the network connections.
•
DHCP server is down—Check the DHCP server
configuration.
•
Errors persist—Consider assigning a static IP
address.
•
Network is busy—The errors should resolve
themselves when the network load reduces.
•
No network connectivity between the DNS server
and the phone—Verify the network connections.
•
DNS server is down—Check the DNS server
configuration.
•
Verify that the host names of the TFTP server or
Cisco Unified Communications Manager are
configured properly in DNS.
•
Consider using IP addresses rather than host
names.
•
If the phone has a static IP address, verify that
you have not assigned a duplicate IP address.
•
If you are using DHCP, check the DHCP server
configuration.
One or more localization files could not From Cisco Unified Operating System Administrabe found in the TFTPPath directory or
tion, check that the following files are located within
were not valid. The locale was not
subdirectories in the TFTP File Management:
changed.
• Located in subdirectory with the same name as
network locale:
– tones.xml
•
Located in subdirectory with the same name as
user locale:
– glyphs.xml
– dictionary.xml
– kate.xml
File not found
The phone cannot locate, on the TFTP
From Cisco Unified Operating System Administraserver, the phone load file that is
tion, make sure that the phone load file is on the TFTP
specified in the phone configuration file. server, and that the entry in the configuration file is
correct.
IP address released
The phone has been configured to release The phone remains idle until it is power cycled or you
its IP address.
reset the DHCP address.
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Device Logs
Table 6-6
Status Messages on the Cisco Unified IP Phone 6900 Series Phones (continued)
Message
Description
Possible Explanation and Action
Load ID incorrect
Load ID of the software file is of the
wrong type.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Load rejected HC
The application that was downloaded is
not compatible with the phone’s
hardware.
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
No default router
No DNS server IP
TFTP access error
DHCP or static configuration did not
specify a default router.
•
If the phone has a static IP address, verify that the
default router has been configured.
•
If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP
server configuration.
A name was specified but DHCP or static
IP configuration did not specify a DNS
server address.
•
If the phone has a static IP address, verify that the
DNS server has been configured.
•
If you are using DHCP, the DHCP server has not
provided a DNS server. Check the DHCP server
configuration.
TFTP server is pointing to a directory
that does not exist.
•
If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
•
If you are using static IP addresses, check the
TFTP server configuration.
TFTP error
The phone does not recognize an error
code provided by the TFTP server.
Contact the Cisco TAC.
TFTP file not found
The requested load file (.bin) was not
found in the TFTPPath directory.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the TFTPPath directory contains
a .bin file with this load ID as the name.
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Streaming Statistics
Table 6-6
Status Messages on the Cisco Unified IP Phone 6900 Series Phones (continued)
Message
Description
TFTP server not authorized
The specified TFTP server could not be
found in the phone’s CTL.
TFTP timeout
TFTP server did not respond.
Possible Explanation and Action
•
The DHCP server has the wrong configuration
file for the TFTP server. In this case, update the
TFTP server configuration to specify the correct
TFTP server. The CTL file was made and then the
TFTP server address changed. In this case, regenerate the CTL file.
•
If the phone is using a static IP address, the phone
may be configured with the wrong TFTP server
address. In this case, enter the correct TFTP
server address in the Network Configuration
menu on the phone.
•
If the TFTP server address is correct, there may
be a problem with the CTL file. In this case, run
the CTL client and update the CTL file, making
sure that the proper TFTP servers are included in
this file.
•
Network is busy—The errors should resolve
themselves when the network load reduces.
•
No network connectivity between the TFTP
server and the phone—Verify the network connections.
•
TFTP server is down—Check the TFTP server
configuration.
Timed Out
Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X is not
but timed out to due the absence of an au- configured on the switch.
thenticator.
Version error
The name of the phone load file is incor- Make sure that the phone load file has the correct
name.
rect.
XmlDefault.cnf.xml, or
Name of the configuration file.
.cnf.xml corresponding to
the phone device name
None. This is an informational message indicating the
name of the configuration file for the phone.
Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A
phone streams information when it is on a a call or running a service that sends or receives audio or data.
The streaming statistics areas on a phone’s web page provide information about the streams. Cisco
Unified IP Phone 6900 Series phones use only Stream 1.
To display a Streaming Statistics area, access the web page for the phone as described in the “Accessing
the Web Page for a Phone” section on page 6-2, and then click the Stream 1 hyperlink.
Table 6-7 describes the items in the Streaming Statistics areas.
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Table 6-7
Streaming Statistics Area Items
Item
Description
Remote Address
IP address and UDP port of the destination of the stream.
Local Address
IP address and UDP port of the phone.
Start Time
Internal time stamp indicating when Cisco Unified Communications Manager requested
that the phone start transmitting packets.
Stream Status
Indication of whether streaming is active or not.
Host Name
Unique, fixed name that is automatically assigned to the phone based on its MAC address.
Sender Packets
Total number of RTP data packets transmitted by the phone since starting this connection.
The value is 0 if the connection is set to receive only mode.
Sender Octets
Total number of payload octets transmitted in RTP data packets by the phone since starting
this connection. The value is 0 if the connection is set to receive only mode.
Sender Codec
Type of audio encoding used for the transmitted stream.
Sender Reports Sent
1
Number of times the RTCP Sender Report have been sent.
Sender Report Time Sent
1
Internal time stamp indication when the last RTCP Sender Report was sent.
Rcvr Lost Packets
Total number of RTP data packets that have been lost since starting receiving data on this
connection. Defined as the number of expected packets less the number of packets actually
received, where the number of received packets includes any that are late or duplicate. The
value displays as 0 if the connection was set to send-only mode.
Avg Jitter
Estimate of mean deviation of the RTP data packet inter-arrival time, measured in
milliseconds. The value displays as 0 if the connection was set to send-only mode.
Rcvr Codec
Type of audio encoding used for the received stream.
Rcvr Reports Sent
1
Rcvr Report Time Sent
Number of times the RTCP Receiver Reports have been sent.
1
Internal time stamp indication when a RTCP Receiver Report was sent.
Rcvr Packets
Total number of RTP data packets received by the phone since starting receiving data on
this connection. Includes packets received from different sources if this is a multicast call.
The value displays as 0 if the connection was set to send-only mode.
Rcvr Octets
Total number of payload octets received in RTP data packets by the device since starting
reception on the connection. Includes packets received from different sources if this is a
multicast call. The value displays as 0 if the connection was set to send-only mode.
Latency1
Estimate of the network latency, expressed in milliseconds. Represents a running average
of the round-trip delay, measured when RTCP receiver report blocks are received.
Max Jitter
Maximum value of instantaneous jitter, in milliseconds.
Sender Size
RTP packet size, in milliseconds, for the transmitted stream.
Sender Reports Received1
Number of times RTCP Sender Reports have been received.
Sender Report Time
Received1
Last time at which an RTCP Sender Report was received.
Rcvr Size
RTP packet size, in milliseconds, for the received stream.
Rcvr Discarded
Rcvr Reports Received
RTP packets received from network but discarded from jitter buffers.
1
Rcvr Report Time Received
Number of times RTCP Receiver Reports have been received.
1
Last time at which an RTCP Receiver Report was received.
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1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.
Related Topics
“Configuring Settings on the Cisco Unified IP Phone” chapter
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Streaming Statistics
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7
Troubleshooting and Maintenance
This chapter provides information that can assist you in troubleshooting problems with your Cisco
Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your
phone.
If you need additional assistance to resolve an issue, see the “Obtaining Documentation, Obtaining
Support, and Security Guidelines” section on page ix.
This chapter includes these topics:
•
Resolving Startup Problems, page 7-1
•
Cisco Unified IP Phone Resets Unexpectedly, page 7-6
•
General Troubleshooting Tips, page 7-8
•
Resetting or Restoring the Cisco Unified IP Phone, page 7-10
•
Monitoring the Voice Quality of Calls, page 7-11
•
Using Voice Quality Metrics, page 7-11
•
Where to Go for More Troubleshooting Information, page 7-13
•
Cleaning the Cisco Unified IP Phone, page 7-13
Resolving Startup Problems
After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified
Communications Manager, the phone should start up as described in the “Verifying the Phone Startup
Process” section on page 3-9. If the phone does not start up properly, see the following sections for
troubleshooting information:
•
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process, page 7-2
•
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager, page 7-2
•
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 7-5
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Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup
Process
When you connect a Cisco Unified IP Phone into the network port, the phone should go through its
normal startup process as described in “Verifying the Phone Startup Process” section on page 3-9. If the
phone does not go through the startup process, the cause may be faulty cables, bad connections, network
outages, lack of power, and so on. Or, the phone may not be functional.
To determine whether the phone is functional, follow these suggestions to systematically eliminate these
other potential problems:
1.
Verify that the network port is functional:
– Exchange the Ethernet cables with cables that you know are functional.
– Disconnect a functioning Cisco Unified IP Phone from another port and connect it to this
network port to verify the port is active.
– Connect the Cisco Unified IP Phone that will not start up to a different network port that is
known to be good.
– Connect the Cisco Unified IP Phone that will not start up directly to the port on the switch,
eliminating the patch panel connection in the office.
2.
Verify that the phone is receiving power:
– If you are using external power, verify that the electrical outlet is functional.
– If you are using in-line power, use the external power supply instead.
– If you are using the external power supply, switch with a unit that you know to be functional.
3.
If the phone still does not start up properly, perform a factory reset of the phone. For instructions,
see the “Performing a Factory Reset” section on page 7-10.
If after attempting these solutions, the phone still does not function, contact a Cisco technical support
representative for additional assistance.
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified
Communications Manager
If the phone proceeds past the first stage of the startup process (all LED buttons on) but the phone is not
starting up properly. The phone cannot successfully start up unless it is connected to the Ethernet
network and it has registered with a Cisco Unified Communications Manager server.
These sections can assist you in determining the reason the phone is unable to start up properly:
•
Identifying Error Messages, page 7-3
•
Checking Network Connectivity, page 7-3
•
Verifying TFTP Server Settings, page 7-3
•
Verifying IP Addressing and Routing, page 7-3
•
Cisco CallManager and TFTP Services Are Not Running, page 7-4
•
Creating a New Configuration File, page 7-4
•
Checking Network Connectivity, page 7-3
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Resolving Startup Problems
In addition, problems with security may prevent the phone from starting up properly. See the “General
Troubleshooting Tips” section on page 7-8 for more information.
Identifying Error Messages
As the phone cycles through the startup process, you can access status messages that might provide you
with information about the cause of a problem. See the “Device Logs” section on page 6-9 for
instructions about accessing status messages.
Checking Network Connectivity
If the network is down between the phone and the TFTP server or Cisco Unified Communications
Manager, the phone cannot start up properly. Ensure that the network is currently running.
Verifying TFTP Server Settings
You can determine the IP address of the TFTP server used by the phone by pressing the *, #, and 0
buttons simultaneously, entering the password, and then following the voice prompts to review the
network setting.
If you have assigned a static IP address to the phone, you must manually enter a setting for the TFTP
Server 1 option. See the “Configuring Settings on the Cisco Unified IP Phone” section on page 4-1.
If you are using DHCP, the phone obtains the address for the TFTP server from the DHCP server. Check
the IP address configured in Option 150 or Option 66.
You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the
phone was recently moved from one location to another. See the “Configuring Settings on the Cisco
Unified IP Phone” section on page 4-1 for instructions.
Verifying IP Addressing and Routing
You should verify the IP addressing and routing settings on the phone. If you are using DHCP, the DHCP
server should provide these values. If you have assigned a static IP address to the phone, you must enter
these values manually.
On the Cisco Unified IP Phone, press the *, #, and 0 buttons simultaneously, enter the password, and
then follow the voice prompts to review the following options:
•
IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone,
you must manually enter settings for these options. See the “Configuring Settings on the Cisco
Unified IP Phone” section on page 4-1 for instructions.
If you are using DHCP, check the IP addresses distributed by your DHCP server. Refer to the
Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks document,
available at this URL:
http://www.cisco.com/en/US/tech/tk648/tk361/technologies_tech_note09186a00800f0804.shtml
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Resolving Startup Problems
Cisco CallManager and TFTP Services Are Not Running
If the Cisco CallManager or TFTP services are not running, phones may not be able to start up properly.
However, in such a situation, it is likely that you are experiencing a system-wide failure, and other
phones and devices are unable to start up properly.
If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone
calls will be affected. If the TFTP service is not running, many devices will not be able to start up
successfully.
To start a service, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability
from the Navigation drop-down list and click Go.
Step 2
Choose Tools > Control Center - Feature Services.
Step 3
Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a
service control panel to start or stop a service.
Step 4
If a service has stopped, select its radio button and then click the Start button.
The Service Status symbol changes from a square to an arrow.
Note
A service must be activated before it can be started or stopped. To activate a service, choose Tools >
Service Activation.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in this chapter do not
resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager, choose Device > Phone > Find to locate the phone
experiencing problems.
Step 2
Choose Delete to remove the phone from the Cisco Unified Communications Manager database.
Step 3
Add the phone back to the Cisco Unified Communications Manager database. See the “Adding Phones
to the Cisco Unified Communications Manager Database” section on page 2-7 for details.
Step 4
Power cycle the phone.
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Note
•
When you remove a phone from the Cisco Unified Communications Manager database, its
configuration file is deleted from the Cisco Unified Communications Manager TFTP server. The
phone’s directory number or numbers remain in the Cisco Unified Communications Manager
database. They are called “unassigned DNs” and can be used for other devices. If unassigned DNs
are not used by other devices, delete them from the Cisco Unified Communications Manager
database. You can use the Route Plan Report to view and delete unassigned reference numbers.
Refer to Cisco Unified Communications Manager Administration Guide for more information.
•
Changing the buttons on a phone button template, or assigning a different phone button template to
a phone, may result in directory numbers that are no longer accessible from the phone. The directory
numbers are still assigned to the phone in the Cisco Unified Communications Manager database, but
there is no button on the phone with which calls can be answered. These directory numbers should
be removed from the phone and deleted if necessary.
Registering the Phone with Cisco Unified Communications Manager
A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the
phone has been added to the server or if auto-registration is enabled and if there is a sufficient number
of unit licenses. Review the information and procedures in the “Adding Phones to the Cisco Unified
Communications Manager Database” section on page 2-7 to ensure that the phone has been added to the
Cisco Unified Communications Manager database.
To verify that the phone is in the Cisco Unified Communications Manager database, choose Device >
Phone > Find from Cisco Unified Communications Manager Administration to search for the phone
based on its MAC Address. For information about determining a MAC address, see the “Using Cisco
Unified IP Phones with Different Protocols” section on page 2-11.
If the phone is already in the Cisco Unified Communications Manager database, its configuration file
may be damaged. See the “Creating a New Configuration File” section on page 7-4 for assistance.
For more information on licensing go to the Licenses for Phones section in the Cisco Unified
Communications Manager System Guide
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
If a phone is unable to obtain an IP address when it starts up, the phone may be not be on the same
network or VLAN as the DHCP server, or the switch port to which the phone is connected may be
disabled. Make sure that the network or VLAN to which the phone is connected has access to the DHCP
server, and make sure that the switch port is enabled.
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Cisco Unified IP Phone Resets Unexpectedly
If users report that their phones are resetting during calls or while idle on their desk, you should
investigate the cause. If the network connection and Cisco Unified Communications Manager
connection are stable, a Cisco Unified IP Phone should not reset on its own.
Typically, a phone resets if it has problems connecting to the Ethernet network or to Cisco Unified
Communications Manager. These sections can help you identify the cause of a phone resetting in your
network:
•
Verifying the Physical Connection, page 7-6
•
Identifying Intermittent Network Outages, page 7-6
•
Verifying DHCP Settings, page 7-6
•
Checking Static IP Address Settings, page 7-7
•
Verifying the Voice VLAN Configuration, page 7-7
•
Verifying that the Phones Have Not Been Intentionally Reset, page 7-7
•
Eliminating DNS or Other Connectivity Errors, page 7-7
Verifying the Physical Connection
Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example,
check whether the particular port or switch to which the phone is connected is down and that the switch
is not rebooting. Also make sure that there are no cable breaks.
Identifying Intermittent Network Outages
Intermittent network outages affect data and voice traffic differently. Your network might have been
experiencing intermittent outages without detection. If so, data traffic can resend lost packets and verify
that packets are received and transmitted. However, voice traffic cannot recapture lost packets. Rather
than retransmitting a lost network connection, the phone resets and attempts to reconnect its network
connection.
If you are experiencing problems with the voice network, you should investigate whether an existing
problem is simply being exposed.
Verifying DHCP Settings
The following suggestions can help you determine if the phone has been properly configured to use
DHCP:
1.
Verify that you have properly configured the phone to use DHCP. See the “Configuring Settings on
the Cisco Unified IP Phone” section on page 4-1 for more information.
2.
Verify that the DHCP server has been set up properly.
3.
Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
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Checking Static IP Address Settings
If the phone has been assigned a static IP address, verify that you have entered the correct settings. See
the “Configuring Settings on the Cisco Unified IP Phone” section on page 4-1 for more information.
Verifying the Voice VLAN Configuration
If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following
extensive web surfing on a computer connected to the same switch as the phone), it is likely that you do
not have a voice VLAN configured.
Isolating the phones on a separate auxiliary VLAN increases the quality of the voice traffic. See the
“Understanding How the Cisco Unified IP Phone 6911 Interacts with the VLAN” section on page 2-2
for details.
Verifying that the Phones Have Not Been Intentionally Reset
If you are not the only administrator with access to Cisco Unified Communications Manager, you should
verify that no one else has intentionally reset the phones.
You can check whether a Cisco Unified IP Phone received a command from Cisco Unified
Communications Manager to reset by pressing the Applications button on the phone and choosing
Administrator Settings > Status > Network Statistics. If the phone was recently reset, one of these
messages appears:
•
Reset-Reset—Phone closed due to receiving a Reset/Reset from Cisco Unified Communications
Manager Administration.
•
Reset-Restart—Phone closed due to receiving a Reset/Restart from Cisco Unified Communications
Manager Administration.
Eliminating DNS or Other Connectivity Errors
If the phone continues to reset, follow these steps to eliminate DNS or other connectivity errors:
Procedure
Step 1
Use the Reset Settings menu to reset phone settings to their default values. See the “Resetting or
Restoring the Cisco Unified IP Phone” section on page 7-10 for details.
Step 2
Modify DHCP and IP settings:
a.
Disable DHCP. See the “Configuring Settings on the Cisco Unified IP Phone” section on page 4-1
for instructions.
b.
Assign static IP values to the phone. See the “Configuring Settings on the Cisco Unified IP Phone”
section on page 4-1 for instructions. Use the same default router setting used for other functioning
Cisco Unified IP Phones.
c.
Assign a TFTP server. See the “Configuring Settings on the Cisco Unified IP Phone” section on
page 4-1 for instructions. Use the same TFTP server used for other functioning Cisco Unified IP
Phones.
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General Troubleshooting Tips
Step 3
On the Cisco Unified Communications Manager server, verify that the local host files have the correct
Cisco Unified Communications Manager server name mapped to the correct IP address.
Step 4
From Cisco Unified Communications Manager, choose System > Server and verify that the server is
referred to by its IP address and not by its DNS name.
Step 5
From Cisco Unified Communications Manager, choose Device > Phone > Find and verify that you have
assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a
MAC address, see the “Using Cisco Unified IP Phones with Different Protocols” section on page 2-11.
Step 6
Power cycle the phone.
Checking Power Connection
In most cases, a phone will restart if it powers up by using external power but loses that connection and
switches to PoE. Similarly, a phone may restart if it powers up by using PoE and then gets connected to
an external power supply.
General Troubleshooting Tips
Table 7-1 provides general troubleshooting information for the Cisco Unified IP Phone.
Table 7-1
Cisco Unified IP Phone Troubleshooting
Summary
Explanation
Connecting a Cisco Unified IP Phone
to another Cisco Unified IP Phone.
Cisco does not support connecting an IP phone to another IP phone through the PC
port. Each IP phone should directly connect to a switch port. If phones are connected
together in a line (by using the PC port), the phones will not work.
Poor quality when calling digital cell
phones using the G.729 protocol.
In Cisco Unified Communications Manager, you can configure the network to use
the G.729 protocol (the default is G.711). When using G.729, calls between an IP
phone and a digital cellular phone will have poor voice quality. Use G.729 only
when absolutely necessary.
Prolonged broadcast storms cause
IP phones to reset, or be unable to
make or answer a call.
A prolonged Layer 2 broadcast storm (lasting several minutes) on the voice VLAN
may cause IP phones to reset, lose an active call, or be unable to initiate or answer
a call. Phones may not come up until a broadcast storm ends.
Moving a network connection from the If you are powering your phone through the network connection, you must be
phone to a workstation.
careful if you decide to unplug the phone’s network connection and plug the cable
into a desktop computer.
Caution
The computer’s network card cannot receive power through the network
connection; if power comes through the connection, the network card can
be destroyed. To protect a network card, wait 10 seconds or longer after
unplugging the cable from the phone before plugging it into a computer.
This delay gives the switch enough time to recognize that there is no
longer a phone on the line and to stop providing power to the cable.
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Table 7-1
Cisco Unified IP Phone Troubleshooting (continued)
Summary
Explanation
Changing the telephone configuration. By default, the network configuration options are locked to prevent users from
making changes that could impact their network connectivity. You must unlock the
network configuration options before you can configure them. See the “Accessing
the Phone Configuration Settings” section on page 4-2 for details.
Phone resetting.
The phone resets when it loses contact with the Cisco Unified Communications
Manager software. This lost connection can be due to any network connectivity
disruption, including cable breaks, switch outages, and switch reboots.
Dual-Tone Multi-Frequency (DTMF)
delay.
When you are on a call that requires keypad input, if you press the keys too quickly,
some of them might not be recognized.
Codec mismatch between the phone
and another device.
The RxType and the TxType statistics show the codec that is being used for a
conversation between this Cisco Unified IP phone and the other device. The values
of these statistics should match. If they do not, verify that the other device can
handle the codec conversation, or that a transcoder is in place to handle the service.
Sound sample mismatch between the
phone and another device.
The RxSize and the TxSize statistics show the size of the voice packets that are
being used in a conversation between this Cisco Unified IP phone and the other
device. The values of these statistics should match.
Gaps in voice calls.
Check the AvgJtr and the MaxJtr statistics. A large variance between these statistics
might indicate a problem with jitter on the network or periodic high rates of network
activity.
Loopback condition.
A loopback condition can occur when the following conditions are met:
•
The SW Port Configuration option in the Network Configuration menu on the
phone is set to 10 Half
(10-BaseT / half duplex)
•
The phone receives power from an external power supply
•
The phone is powered down (the power supply is disconnected)
In this case, the switch port on the phone can become disabled and the following
message will appear in the switch console log:
HALF_DUX_COLLISION_EXCEED_THRESHOLD
To resolve this problem, re-enable the port from the switch.
One-way audio.
When at least one person in a call does not receive audio, IP connectivity between
phones is not established. Check the configurations in routers and switches to ensure
that IP connectivity is properly configured.
Phone call cannot be established.
The phone does not have a DHCP IP address, is unable to register to Cisco Unified
Communications Manager, and shows a Configuring IP or Registering message.
Verify the following:
1.
The Ethernet cable is attached.
2.
The Cisco CallManager service is running on the Cisco Unified
Communications Manager server.
3.
Both phones are registered to the same Cisco Unified Communications
Manager.
4.
Audio server debug and capture logs are enabled for both phones. If needed,
enable Java debug.
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Resetting or Restoring the Cisco Unified IP Phone
Resetting or Restoring the Cisco Unified IP Phone
There are two general methods for resetting or restoring the Cisco Unified IP Phone:
•
Performing a Basic Reset, page 7-10
•
Performing a Factory Reset, page 7-10
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 7-2 describes the ways to perform a basic reset. You can reset a phone with any of these operations
after the phone has started up. Choose the operation that is appropriate for your situation.
Table 7-2
Basic Reset Methods
Operation
Performing
Explanation
Restart phone
Unplug the power cable and plug it back in.
Resets any user and network configuration changes
that you have made, but that the phone has not
written to its Flash memory, to previously saved
settings, then restarts the phone.
Reset Settings
Reset the phone to its factory settings.
Resets user and network configuration settings to
their default values, and restarts the phone.
Performing a Factory Reset
When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or
reset to its default value:
•
User configuration settings—Reset to default values
•
Network configuration settings—Reset to default values
•
Call histories—Erased
•
Locale information—Reset to default values
•
Phone application—Erased (phone recovers by using the image in the inactive partition of flash to
boot up).
Before you perform a factory reset, ensure that the following conditions are met:
•
The phone must be on a DHCP-enabled network.
•
A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.
To perform a factory reset of a phone, you can use the IVR to reset the network settings to factory default
or you can perform the following steps:
Procedure
Step 1
Unplug the power cable from the phone and then plug it back in.
The phone begins its power-up cycle.
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Monitoring the Voice Quality of Calls
Step 2
While the phone is powering up, press and hold # button until the Line LED turns green.
Step 3
Release the # button and press 123456789*0#.
The line button LED turns red. The phone reboots when it is finished.
Monitoring the Voice Quality of Calls
To measure the voice quality of calls that are sent and received within the network, Cisco Unified IP
Phones use these statistical metrics that are based on concealment events. The DSP plays concealment
frames to mask frame loss in the voice packet stream.
•
Concealment Ratio metrics—Show the ratio of concealment frames over total speech frames. An
interval conceal ratio is calculated every 3 seconds.
•
Concealed Second metrics—Show the number of seconds in which the DSP plays concealment
frames due to lost frames. A severely “concealed second” is a second in which the DSP plays more
than five percent concealment frames.
•
Mean Opinion Score (MOS) for Listening Quality (LQK) Voice Metrics—Uses a numeric score to
estimate the relative voice-listening quality. The Cisco Unified IP Phones calculate the MOS LQK
based audible-concealment events due to a frame loss in the preceding 8 seconds and includes
weighting factors such as codec type and frame size.
MOS LQK scores are produced by a Cisco-proprietary algorithm, the Cisco Voice Transmission
Quality (CVTQ) index. Depending on the MOS LQK version number, these scores may comply with
the International Telecommunications Union (ITU) standard P.564. (This standard defines
evaluation methods and performance accuracy targets that predict listening quality scores based on
observation of actual network impairment.)
Note
Concealment ratio and concealment seconds are primary measurements based on frame loss. A Conceal
Ratio of zero indicates that the IP network is delivering frames and packets on time with no loss.
You can access voice quality metrics remotely by using Streaming Statistics (see the Monitoring the
Cisco Unified IP Phone Remotely chapter).
Using Voice Quality Metrics
When using the metrics for monitoring voice quality, note the typical scores under normal conditions of
zero packet loss and use the metrics as a baseline for comparison.
It is also important to distinguish significant changes from random changes in metrics. Significant
changes are scores that change about 0.2 MOS or more and persist in calls that last longer than
30 seconds. Conceal ratio changes indicate a frame loss greater than 3 percent.
The MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following
codecs provide these corresponding maximum MOS LQK scores under normal conditions with zero
frame loss for Cisco Unified Phones 6921, 6941, and 6961:
•
G.711: 4.5 MOS LQK
•
G.722: 4.5 MOS LQK
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Using Voice Quality Metrics
Note
•
G.728/iLBC: 3.9 MOS LQK
•
G729A/AB: 3.7 MOS LQK
•
Cisco Voice Transmission Quality (CVTQ) does not support wideband (7 kHz) speech codecs,
because ITU has not defined the extension of the technique to wideband. Therefore, MOS LQK
scores that correspond to G.711 performance are reported for G.722 calls to allow basic quality
monitoring, rather than not reporting an MOS score.
•
Reporting G.711-scale MOS scores for wideband calls through the use of CVTQ allows
basic-quality classifications to be indicated as good/normal or bad/abnormal. Calls with high scores
(approximately 4.5) indicate high quality or a low packet loss, and lower scores (approximately 3.5)
indicate low quality or a high packet loss.
•
Unlike MOS, the conceal ratio and concealed seconds metrics remain valid and useful for both
wideband and narrowband calls.
A conceal ratio of zero indicates that the IP network is delivering frames and packets on time with
no loss.
Troubleshooting Tips
When you observe significant and persistent changes to metrics, use Table 7-3 for general
troubleshooting information.
Table 7-3
Changes to Voice Quality Metrics
Metric Change
Condition
Conceal Ratio and Conceal
Seconds increase significantly
Network impairment from packet loss or high jitter.
Conceal Ratio is near or at zero,
but the voice quality is poor.
•
Noise or distortion in the audio channel such as echo or
audio levels.
•
Tandem calls that undergo multiple encode/decode such as
calls to a cellular network or calling card network.
•
Acoustic problems coming from a speakerphone,
handsfree cellular phone or wireless headset.
Check packet transmit (TxCnt) and packet receive (RxCnt)
counters to verify that voice packets are flowing.
MOS LQK scores decrease
significantly
Network impairment from packet loss or high jitter levels:
•
Average MOS LQK decreases may indicate widespread
and uniform impairment.
•
Individual MOS LQK decreases may indicate bursty
impairment.
Cross-check the conceal ratio and conceal seconds for evidence
of packet loss and jitter.
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Where to Go for More Troubleshooting Information
Table 7-3
Changes to Voice Quality Metrics (continued)
Metric Change
MOS LQK scores increase
significantly
Note
Condition
•
Check to see if the phone is using a different codec than
expected (RxType and TxType).
•
Check to see if the MOS LQK version changed after a
firmware upgrade.
Voice quality metrics do not account for noise or distortion, only frame loss.
Where to Go for More Troubleshooting Information
If you have additional questions about troubleshooting the Cisco Unified IP Phones, several Cisco.com
web sites can provide you with more tips. Choose from the sites available for your access level.
•
Cisco Unified IP Phone Troubleshooting Resources:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_troubleshoot_and_
alerts.html
•
Cisco Products and Services (Technical Support and Documentation):
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html
Cleaning the Cisco Unified IP Phone
To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone. Do not apply
liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders
can damage the components and cause failures.
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Cleaning the Cisco Unified IP Phone
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A
Providing Information to Users Via a Website
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to
end users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
•
How Users Obtain Support for the Cisco Unified IP Phone, page A-1
•
How Users Configure Phone Features, page A-2
•
How Users Access a Voice Messaging System, page A-2
•
For information using a voice messaging system, refer to Cisco Unified IP Phone 6901 and 6911
User Guide for Cisco Unified Communications Manager., page A-2
How Users Obtain Support for the Cisco Unified IP Phone
To successfully use some of the features on the Cisco Unified IP Phone (including speed dial and voice
messaging system options), users must receive information from you or from your network team or be
able to contact you for assistance. Make sure to provide end users with the names of people to contact
for assistance and with instructions for contacting those people.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco Unified Communications
Manager Administration to add the user to a standard Cisco Unified Communications Manager end user
group: choose User Management > User Groups. For additional information, refer to:
•
“User Group Configuration” chapter in the Cisco Unified Communications Manager Administration
Guide
•
“Role Configuration” chapter in the Cisco Unified Communications Manager Administration Guide
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Appendix A
Providing Information to Users Via a Website
How Users Configure Phone Features
How Users Configure Phone Features
End users can perform a variety of activities by using the Cisco Unified Communications Manager User
Options web pages. These activities include setting up speed dial on the Cisco Unified IP Phone 6911,
setting up call forwarding numbers on the Cisco Unified IP Phone 6901 and 6911, and creating a
personal address book. Keep in mind that configuring settings on a phone by using a website might be
new for your end users. You need to provide as much information as possible to ensure that they can
successfully access and use the User Options web pages.
Make sure to provide end users with the following information about the User Options web pages:
•
The URL required to access the application. This URL is:
http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web
server is installed.
•
A user ID and default password are needed to access the application.
These settings correspond to the values you entered when you added the user to Cisco Unified
Communications Manager (see the “Adding Users to Cisco Unified Communications Manager”
section on page 5-8).
•
A brief description of what a web-based, graphical user interface application is, and how to access
it with a web browser.
•
An overview of the tasks that users can accomplish by using the web page.
For information using the User Options web pages, refer to Cisco Unified IP Phone 6901 and 6911 User
Guide for Cisco Unified Communications Manager.
How Users Access a Voice Messaging System
Cisco Unified Communications Manager lets you integrate with many different voice messaging
systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of
systems, you must provide users with information about how to use your specific system.
You should provide this information to each user:
•
How to access the voice messaging system account.
Make sure that you have used Cisco Unified Communications Manager to configure the Messages
button on the Cisco Unified IP Phone.
•
Initial PIN for accessing the voice messaging system.
Make sure that you have configured a default voice messaging system PIN for all users.
•
How the phone indicates that voice messages are waiting.
Make sure that you have used Cisco Unified Communications Manager to set up a message waiting
indicator (MWI) method.
For information using a voice messaging system, refer to Cisco Unified IP Phone 6901 and 6911 User
Guide for Cisco Unified Communications Manager.
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B
Supporting International Users
Localized versions of the Cisco Unified IP Phones are available. If you are supporting Cisco Unified IP
Phones in a non-English environment, refer to the following sections to ensure that the phones are set
up properly for your users:
Installing the Cisco Unified Communications Manager Locale Installer, page B-1
For information on changing the language that is displayed on the User Options web page, refer to
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager.
Installing the Cisco Unified Communications Manager Locale
Installer
If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install
the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every
Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that
you have the latest translated text, user and network locales, and country-specific phone tones available
for the Cisco Unified IP Phones.
You can find locale-specific versions of the Cisco Unified Communications Manager Locale Installer at
http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml.
For more information, refer to the “Locale Installation” section in the “Software Upgrades” chapter of
the Cisco Unified Communications Operating System Administration Guide.
Note
All languages may not be immediately available, so continue to check the website for updates.
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Appendix B
Supporting International Users
Installing the Cisco Unified Communications Manager Locale Installer
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C
Technical Specifications
The following sections describe the technical specifications for the Cisco Unified IP Phone 6901 and
6911.
•
Physical and Operating Environment Specifications, page C-1
•
Cable Specifications, page C-2
•
Network and Access Port Pinouts, page C-3
Physical and Operating Environment Specifications
Table C-1 shows the physical and operating environment specifications for the Cisco Unified
IP Phone 6901.
Table C-1
Physical and Operating Environment Specifications for the Cisco Unified IP Phone 6901
Specification
Value or Range
Operating temperature
23° to 113°F (-5° to 45°C)
Operating relative humidity
10% to 90% (non-condensing)
Storage temperature
-13° to 158°F (–25° to 70°C)
Height
8.1 in. (20.5 cm)
Width
3.7 in. (9.4 cm)
Depth
Weight
Power
•
2.12 in. (5.4 cm)—With footstand closed
•
3.42 in. (8.7 cm)—With footstand open
•
1.37 lb (621.2 g)—Black handset phone (Europe)
•
1.37 lb (662 g)—White handset phone (Europe)
•
1.44 lb (655.2 g)—Black handset phone (North America)
•
1.53 lb (695 g)—White handset phone (North America)
•
100-240 VAC, 50-60 Hz, 0.5 A—When using the AC adapter
•
48 VDC, 0.2 A—When using the in-line power over the network cable
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Technical Specifications
Cable Specifications
Table C-1
Physical and Operating Environment Specifications for the Cisco Unified IP Phone 6901 (continued)
Specification
Value or Range
Cables
Category 3/5/5e for 10-Mbps cables with four pairs
Category 5/5e for 100-Mbps cables with four pairs
Note
Distance Requirements
Cables have four pairs of wires for a total of eight conductors.
As supported by the Ethernet Specification, it is assumed that the maximum cable length
between each Cisco Unified IP Phone and the switch is 100 meters (330 feet).
Table C-2 shows the physical and operating environment specifications for the Cisco Unified IP Phone
6911.
Table C-2
Physical and Operating Environment Specifications for the Cisco Unified IP Phone 6911
Specification
Value or Range
Operating temperature
23° to 113°F (-5° to 45°C)
Operating relative humidity
10% to 90% (non-condensing)
Storage temperature
-13° to 158°F (–25° to 70°C)
Height
8.07 in. (20.5 cm)
Width
7.4 in. (18.8 cm)
Depth
5.76 in. (14.64 cm)—Excluding the handset
Weight
Power
Cables
•
1.53 lb (697 g)—Black handset phone
•
1.65 lb (750.3 g)—White handset phone
•
100-240 VAC, 50-60 Hz, 0.5 A—When using the AC adapter
•
48 VDC, 0.2 A—When using the in-line power over the network cable
Category 3/5/5e for 10-Mbps cables with 4 pairs
Category 5/5e for 100-Mbps cables with 4 pairs
Note
Distance Requirements
Cables have 4 pairs of wires for a total of 8 conductors.
As supported by the Ethernet Specification, it is assumed that the maximum cable length
between each Cisco Unified IP Phone and the switch is 100 meters (330 feet).
Cable Specifications
•
RJ-9 jack (4-conductor) for handset connection.
•
RJ-45 jack for the LAN 10/100BaseT connection (labeled 10/100 SW on the Cisco Unified
IP Phone 6901 and 6911).
•
RJ-45 jack for a second 10/100BaseT compliant connection (labeled 10/100 PC on the
Cisco Unified IP Phone 6911).
•
48-volt power connector.
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Technical Specifications
Network and Access Port Pinouts
Network and Access Port Pinouts
Although both the network and access ports are used for network connectivity, they serve different
purposes and have different port pinouts.
•
The network port is labeled network on the Cisco Unified IP Phone.
•
The access port is labeled Computer on the Cisco Unified IP Phone (Cisco Unified IP Phone 6911
only).
Network Port Connector
Table C-3 describes the network port connector pinouts.
Table C-3
Network Port Connector Pinouts
Pin Number
Function
1
BI_DA+
2
BI_DA-
3
BI_DB+
4
BI_DC+
5
BI_DC-
6
BI_DB-
7
BI_DD+
8
BI_DD-
Note
“BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data
B”, “Data C” and “Data D”, respectively.
Access Port Connector
Table C-4 describes the access port connector pinouts.
Table C-4
Access Port Connector Pinouts
Pin Number
Function
1
BI_DB+
2
BI_DB-
3
BI_DA+
4
BI_DD+
5
BI_DD-
6
BI_DA-
7
BI_DC+
8
BI_DC-
Note
“BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data
B”, “Data C” and “Data D”, respectively.
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Technical Specifications
Network and Access Port Pinouts
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D
Basic Phone Administration Steps
This appendix provides minimum, basic configuration steps for you to do the following:
•
Add a new user to Cisco Unified Communications Manager Administration
•
Configure a new phone for that user
•
Associate that user to that phone
•
Complete other basic end-user configuration tasks
The procedures provide one method for performing these tasks and are not the only way to perform these
tasks. They are a streamlined approach to get a new user and corresponding phone running on the system.
These procedures are designed to be used on a mature Cisco Unified Communications Manager system
where calling search spaces, partitions, and other complicated configuration have already been done and
are in place for existing users.
This section contains these topics:
•
Example User Information for These Procedures, page D-1
•
Adding a User to Cisco Unified Communications Manager, page D-2
•
Configuring the Phone, page D-3
•
Performing Final End User Configuration Steps, page D-6
Example User Information for These Procedures
In the procedures that follow, examples are given when possible to illustrate some of the steps. Sample
user and phone information used throughout these procedures includes:
•
User’s Name: John Doe
•
User ID: johndoe
•
Phone model: 6901
•
Protocol: SCCP
•
MAC address listed on phone: 00127F576611
•
Five-digit internal telephone number: 26640
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Appendix D
Basic Phone Administration Steps
Adding a User to Cisco Unified Communications Manager
Adding a User to Cisco Unified Communications Manager
This section describes steps for adding a user to Cisco Unified Communications Manager. Follow one
of the procedures in this section, depending on your operating system and the manner in which you are
adding the user:
•
Adding a User From an External LDAP Directory, page D-2
•
Adding a User Directly to Cisco Unified Communications Manager, page D-2
Adding a User From an External LDAP Directory
If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you
can immediately synchronize that directory to the Cisco Unified Communications Manager on which
you are adding this same user and the user’s phone by following these steps:
Procedure
Step 1
Login to Cisco Unified Communications Manager Administration.
Step 2
Choose System > LDAP > LDAP Directory.
Step 3
Use the Find button to locate your LDAP directory.
Step 4
Click the LDAP directory name.
Step 5
Click Perform Full Sync Now.
Note
Step 6
If you do not need to immediately synchronize the LDAP Directory to the Cisco Unified
Communications Manager, the LDAP Directory Synchronization Schedule on the LDAP
Directory window determines when the next auto-synchronization is scheduled. However, the
synchronization must occur before you can associate a new user to a device.
Proceed to “Configuring the Phone” section on page D-3.
Adding a User Directly to Cisco Unified Communications Manager
If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications
Manager Administration by following these steps:
Procedure
Step 1
Choose User Management > End User.
Step 2
Click Add New.
The End User Configuration window appears.
Step 3
In the User Information pane of this window, enter the following:
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Configuring the Phone
– User ID—Enter the end user identification name. Cisco Unified Communications Manager does
not permit modifying the user ID after it is created. You may use the following special
characters: =, +, <, >, #, ;, \, , "", and blank spaces.
Example: johndoe
– Password and Confirm Password—Enter five or more alphanumeric or special characters for the
end user password. You may use the following special characters: =, +, <, >, #, ;, \, , "", and
blank spaces.
– Last Name—Enter the end user last name. You may use the following special characters: =, +,
<, >, #, ;, \, , "", and blank spaces.
Example: doe
– Telephone Number—Enter the primary directory number for the end user. End users can have
multiple lines on their phones.
Example: 26640 (John Doe’s internal company telephone number)
Step 4
Click Save.
Proceed to the section Configuring the Phone, page D-3.
Configuring the Phone
To identify the user’s phone model and protocol, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager administration, choose Device > Phone.
Step 2
Click Add New.
Step 3
Select the user’s phone model from the Phone Type drop-down list, then click Next.
The Phone Configuration window appears.
On the Phone Configuration window, you can use the default values for most of the fields.
To configure the required fields and some key additional fields, follow these steps:
Procedure
Step 1
For the required fields, possible values can be configured as follows:
Note
a.
The configuration is based on the example of user johndoe.
In the Device Information pane of this window:
– MAC Address—Enter the MAC address of the phone, which is listed on a sticker on the
backside of phone.
Make sure that the value comprises 12 hexadecimal characters.
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Configuring the Phone
Example: 00127F576611 (MAC address on John Doe’s phone)
– Description—This is an optional field where you can enter a useful description. This will help
you, if you need to search for information about this user.
– Device Pool—Choose the device pool for which you want to assign this phone. The device pool
defines sets of common characteristics for devices, such as region, date/time group, and MLPP
information.
Note
Device Pools are defined on the Device Pool Configuration window of Cisco Unified
Communications Server Administration (System > Device Pool).
– Phone Button Template—Choose the appropriate phone button template from the drop-down
list. The phone button template determines the configuration of features on a phone and
identifies the predetermined number to be dialed after pressing the feature button. To configure
the Predetermined Number for a feature, navigate to the Phone Button Template of Cisco
Unified IP Phone 6911. In the template, 1 is always assigned to the line, so the button number
minus 1 is the predetermined number that is provided by your system administrator.
Note
Phone button templates are defined on the Phone Button Template Configuration
window of Cisco Unified Communications Manager Administration (Device > Device
Settings > Phone Button Template). You can use the search field(s) in conjunction
with the Find button to find all configured phone button templates and their current
settings.
– Common Phone Profile—From the drop-down list, choose a common phone profile from the
list of available common phone profiles.
Note
Common Phone Profiles are defined on the Common Phone Profile Configuration
window of Cisco Unified Communications Manager Administration (Device > Device
Settings > Common Phone Profile). You can use the search field(s) in conjunction
with the Find button to find all configured common phone profiles and their current
settings.
– Calling Search Space—From the drop-down list, choose the appropriate calling search space
(CSS). A calling search space comprises a collection of partitions (analogous to a collection of
available phone books) that are searched to determine how a dialed number should be routed.
The calling search space for the device and the calling search space for the directory number
get used together. The directory number CSS takes precedence over the device CSS.
Note
Calling Search Spaces are defined on the Calling Search Space Configuration window
of Cisco Unified Communications Manager Administration (Calling routing > Class
of Control > Calling Search Space). You can use the search field(s) in conjunction
with the Find button to find all configured Calling Search Spaces and their current
settings.
– Location—Choose the appropriate location for this Cisco Unified IP Phone.
– Owner User ID—From the drop-down list, choose the user ID of the assigned phone user.
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Configuring the Phone
b.
In the Protocol Specific Information pane of this window, choose a Device Security Profile from the
drop-down list. To enable security features for a phone, you must configure a new security profile
for the device type and protocol and apply it to the phone. If the phone does not support security,
choose a non-secure profile.
To identify the settings that are contained in the profile, choose System > Security Profile > Phone
Security Profile.
Note
Step 2
The security profile chosen should be based on the overall security strategy of the company.
c.
In the Extension Information pane of this window, check the Enable Extension Mobility box if this
phone supports Cisco Extension Mobility.
d.
Click Save.
Configure line settings:
a.
On the Phone Configuration window, click Line 1 on the left pane of the window. The Directory
Number Configuration window appears.
b.
In the Directory Number field, enter a valid number that can be dialed.
Note
This field should contain the same number that appears in the Telephone Number field
on the User Configuration window.
Example: 26640 is the directory number of user John Doe in the example above.
c.
From the Route Partition drop-down list, choose the partition to which the directory number
belongs. If you do not want to restrict access to the directory number, choose <None> for the
partition.
d.
From the Calling Search Space drop-down list (Directory Number Settings pane of the Directory
Number Configuration window), choose the appropriate calling search space. A calling search space
comprises a collection of partitions that are searched for numbers that are called from this directory
number. The value that you choose applies to all devices that are using this directory number.
e.
In the Call Pickup and Call Forward Settings pane of the Directory Number Configuration window,
choose the items (i.e. Forward All, Forward Busy Internal) and corresponding destinations to which
calls should be sent.
Example: If you want incoming internal and external calls that receive a busy signal to be forwarded
to the voice mail for this line, check the Voice Mail box next to the “Forward Busy Internal” and
“Forward Busy External” items in the left column of the Call Pickup and Call Forward Settings
pane.
f.
In the “Line 1 on Device...” pane of the Directory Number Configuration window, configure the
following:
– Display (Internal Caller ID field)—You can enter the first name and last name of the user of this
device so that this name will be displayed for all internal calls. You can also leave this field
blank to have the system display the phone extension.
– External Phone Number Mask—Indicate phone number (or mask) that is used to send Caller ID
information when a call is placed from this line.
You can enter a maximum of 24 number and "X" characters. The Xs represent the directory
number and must appear at the end of the pattern.
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Basic Phone Administration Steps
Performing Final End User Configuration Steps
Example: Using the John Doe extension in the example above, if you specify a mask of
408902XXXX, an external call from extension 6640 displays a caller ID number of
4089026640.
Note
This setting applies only to the current device unless you check the check box at right
(Update Shared Device Settings) and click the Propagate Selected button. (The check
box at right displays only if other devices share this directory number.)
g.
Click Save.
h.
Click Associate End Users at the bottom of the window to associate a user to the line being
configured. Use the Find button in conjunction with the Search fields to locate the user, then check
the box next to the user’s name, then click Add Selected. The user’s name and user ID should now
appear in the “Users Associated With Line” pane of the Directory Number Configuration window.
i.
Click Save. The user is now associated with Line 1 on the phone.
j.
If your phone has a second line, configure Line 2.
k.
Associate the user with the device:
– Choose User Management > End User.
– Use the search boxes and the Find button to locate the user you have added (i.e. doe for the last
name).
– Click on the user ID (that is, johndoe). The End User Configuration window appears.
– Click Device Associations.
– Use the Search fields and the Find button to locate the device with which you want to associate
to the user. Select the device, then click Save Selected/Changes. The user is now associated
with the device.
– Click the Go button next to the Back to User Related link in the upper-right corner of the screen.
l.
Proceed to Performing Final End User Configuration Steps, page D-6.
Performing Final End User Configuration Steps
If you are not already on the End User Configuration page, choose User Management > End User to
perform some final configuration tasks. Use the Search fields and the Find button to locate the user (i.e.
John Doe), then click on the user ID to get to the End User Configuration window for the user.
In the End User configuration window, do the following:
Procedure
Step 1
In the Directory Number Associations pane of the screen, set the primary extension from the drop-down
list.
Step 2
In the Mobility Information pane, check the Enable Mobility box.
Step 3
In the Permissions Information pane, use the User Group buttons to add this user to any user groups. For
example, you may want to add the user to a group that has been defined as a “Standard CCM End User
Group.”
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Appendix D
Basic Phone Administration Steps
Performing Final End User Configuration Steps
To view all configured user groups, choose User Management > User Group.
Step 4
Click Save.
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Appendix D
Basic Phone Administration Steps
Performing Final End User Configuration Steps
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A P P E N D I X
E
Installing the Wall Mount for the Cisco Unified
IP Phone 6901 and 6911
This appendix contains information on installing the wall mount for use with the Cisco Unified IP Phone
6901 and 6911 phones.
Installing a Wall Mount for the Cisco Unified IP Phone 6901
The following section describes how to install the Wall Mount plate for use with the
Cisco Unified IP Phone 6901.
Cisco recommends that you use the Leviton Wall Mount plate (Leviton type number: 4108W-0SP) for
mounting the Cisco Unified IP Phone 6901. The wall mount plate must be ordered separately from the
phone.
Figure E-1 shows a list of items required to mount the Cisco Unified IP Phone 6901 on the wall using
the Leviton Wall Mount plate.
Figure E-1
4
6
8
Leviton Wall Mount Plate
A
7
B
253654
1
2
1
RJ45 Connector
2
Leviton Wall Mount Plate
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6901
Before You Begin
Before you mount the phone on the wall, ensure that the handset rest is such that the receiver will not
slip out of the cradle (Figure E-2).
Figure E-2
Preparing the Handset Hookswitch
2
3
4
192897
1
1
Remove the handset from the cradle and pull the plastic tab from the handset rest.
2
Rotate the tab 180 degrees.
3
Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up
evenly with the slot in the handset cradle. (Figure E-2).
4
Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return
the handset to the handset rest.
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6901
Installing the Phone on Wall Mount Plate
To install the phone on the wall mount plate, follow these steps:
Procedure
Step 1
Plug the telephone line cord (RJ45 connector) into the phone jack at the base of the phone (Figure E-3).
Figure E-3
RJ45 Connector in the Phone Jack
2
253655
1
1
Network Port on the Phone
2
RJ45 Connector
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6901
Step 2
Plug the RJ45 connector into the wall mount phone jack (Figure E-4).
Figure E-4
RJ45 Connector in the Wall Mount Jack
2
3
1
253656
4
1
Network Port on the Phone
3
Wall Mount Plate
2
RJ45 Connector
4
Network Port on the Wall Mount Plate
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6901
Step 3
Slip the mounting holes on the base of the wall mount plate and over the wall mount pins (Figure E-5).
Figure E-5
Mounting Holes
1
253657
2
1
Mounting Hole on the Phone
2
Wall Mount Pin on the Wall Mount Plate
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6901
Step 4
Firmly slide the IP phone down into place (Figure E-6).
Sliding the IP Phone
253658
Figure E-6
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6911
The following section describes how to install the wall mount for use with the Cisco Unified IP Phone
6911.
Figure E-7 shows a list of items included in the Wall Mount Kit for the Cisco Unified IP Phone 6911.
Figure E-7
Anchors
(4)
Machine
screws
(2)
Ethernet
cable
Lock-down
key
Phone bracket
Wall bracket
274935
Screws
(4)
Wall Mount Kit for Cisco Unified IP Phone 6911
The package includes the following items:
•
One phone bracket
•
One wall bracket
•
Four 10-12x1 inch Phillips-head screws with 4 anchors
•
Two 4-40x1/4 inch machine screws
•
One six-inch Ethernet cable
•
One key if the bracket includes the optional lock
Before You Begin
You will need these tools to install the bracket:
•
#1 and #2 Phillips-head screwdrivers
•
Level
You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does
not currently exist. This jack must be wired appropriately for an Ethernet connection. You cannot use a
regular telephone jack. For more information on phone installation requirements and warnings, see the
Setting Up the Cisco Unified IP Phone chapter.
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6911
Installing the Bracket
To install the phone on the wall, follow these steps:
Procedure
Step 1
Mount the wall bracket in the desired location (Figure E-8). You can install the wall bracket over an
Ethernet jack, or you can run the Ethernet network cable to a jack nearby.
a.
Use the Level to ensure the wall bracket is level, then use a pencil to mark the screw holes.
b.
Using a #2 Phillips-head screwdriver, carefully center the anchor over the pencil mark and press the
anchor into the wall to make markings on the wall.
c.
Screw the anchor clockwise into the wall until it is seated flush.
d.
Use the included screws and a #2 Phillips-head screwdriver to attach the wall bracket to the wall.
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6911
Figure E-8
Mounting the Wall Bracket
A
B
Mark mounting
holes through
bracket on wall
Level wall
bracket on wall
C
D
274936
Insert anchors
into wall
Screw bracket
to wall using
Phillips head
screws
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6911
Step 2
Attach the phone bracket to the IP phone (Figure E-9).
a.
Detach the handset cord (and headset cord, if there is a headset), power cord, and any other attached
cords from the base of the phone.
b.
Remove the label covers that are concealing the screw holes.
c.
Attach the phone bracket by inserting the tabs into the mounting tabs on the phone. The phone’s
ports should be accessible through the holes in the bracket.
d.
Secure the phone bracket to the IP Phone with the Phillips-head screws.
e.
Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the
clips incorporated into the phone body.
Figure E-9
Attaching the Phone Bracket
Screw holes
274937
Slot for
mounting tabs
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6911
Step 3
Remove the handset wall hookswitch in the handset rest, rotate the hookswitch by 180 degrees, and
reinsert the hookswitch. The hookswitch should have a lip on which the handset catches when the phone
is vertical (Figure E-10).
Figure E-10
Preparing the Handset Hookswitch
2
3
4
192897
1
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6911
Step 4
Attach the Ethernet cable to the 10/100 SW network port and wall jack.
If you are connecting a network device (such as a computer) to the phone, attach the cable to the
10/100 PC access port.
If you are using an external power supply, plug the power cord into the phone and dress the cord by
clipping it into the clips incorporated into the phone body next to the 10/100 PC port (Figure E-11).
Figure E-11
Attaching the Cables
Wall bracket
Phone bracket
274939
Network
port
Handset port
AC adapter
port
(optional power
cable)
Phone bracket
cable access hole
U-shaped holes
for cables
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6911
Step 5
Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots
on the wall bracket. Ensure that the power cord and any other cable that does not terminate in the wall
behind the bracket are positioned in one of the cable-access openings in the bottom of the bracket. The
phone and wall brackets’ openings together form circular openings with room for one cable per opening
(Figure E-12).
Step 6
Use the locking key to lock the phone to the wall bracket.
Attaching the Phone to the Wall Bracket
275668
Figure E-12
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Appendix E
Installing the Wall Mount for the Cisco Unified IP Phone 6901 and 6911
Installing a Wall Mount for the Cisco Unified IP Phone 6911
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A P P E N D I X
F
Cisco Unified IP Phone Non-Lockable Wall
Mount
This appendix contains information on installing the following product:
•
ADA Non-Lockable Wall Mount Kit for 6900 Series: Installed on the Cisco Unified IP Phone 6911,
6921, 6941, 6945, and 6961.
This nonlocking wall mount kit meets ADA 4.4.1 requirements.
ADA Non-Lockable Wall Mount Kit for 6900 Series
This section describes how to install the ADA Non-Lockable Wall Mount Kit for 6900 Series on a Cisco
Unified IP Phone 6911, 6921, 6941, 6945, and 6961.
The following figure shows the wall mount kit installed on the phone.
Back View of ADA Non-Lockable Wall Mount Kit Installed on Phone
345754
Figure F-1
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Appendix F
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
The following figure shows the phone with the wall mount kit from the side.
Side View of ADA Non-Lockable Wall Mount Kit Installed on Phone
345757
Figure F-2
Components
The following figure shows the contents of the Wall Mount kit.
Figure F-3
Screws
(4)
Components
Anchors
(4)
Machine
screws
(2)
Phone bracket
Wall bracket
345758
Ethernet
cable
The package includes these items:
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Appendix F
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
•
One phone bracket
•
One wall bracket
•
Four #8-18 x 1.25-inch Phillips-head screws with four anchors
•
Two M2.5 x 6 mm machine screws
•
One 6-inch Ethernet cable
Before You Begin
You need these tools to install the bracket:
•
#1 and #2 Phillips-head screwdrivers
•
Level
•
Pencil
You must also install an Ethernet jack for the telephone in the desired location if an Ethernet jack does
not currently exist. This jack must be wired appropriately for an Ethernet connection. You cannot use a
regular telephone jack. For more information about phone installation requirements and warnings, see
Setting Up the Cisco Unified IP Phone, page 3-1.
Install Non-Lockable Wall Mount Kit for Phone
Step 1
Mount the wall bracket in the desired location. You can install the bracket over an Ethernet jack, or you
can run the Ethernet network cable to a jack nearby.
a.
Hold the bracket on the wall, placing it so that the arrow on the back of the bracket is pointing up.
b.
Use the level to ensure the bracket is level and use a pencil to mark the screw holes.
c.
Use a #2 Phillips-head screwdriver to carefully center the anchor over the pencil mark and press the
anchor into the wall.
d.
Screw the anchor clockwise into the wall until it is seated flush.
e.
Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall.
The following figure shows the steps to mount the wall bracket.
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Appendix F
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
Figure F-4
Mount the Wall Bracket
A
B
C
Mark mounting
holes through
bracket on wall
Level wall
bracket on wall
E
D
Screw bracket
to wall using
Phillips head
screws
345755
Insert anchors
into wall
Step 2
Attach the phone bracket to the IP phone.
a.
Detach the handset cord (and headset cord, if there is a headset), power cord, and any other attached
cords from the base of the phone.
b.
Remove the label covers that are concealing the screw holes.
c.
Attach the phone bracket by inserting the tabs into the mounting tabs on the phone. The phone ports
should be accessible through the holes in the bracket.
d.
Secure the phone bracket to the IP Phone with the machine screws.
e.
Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the
clips incorporated into the phone body.
The following figure shows how to attach the phone bracket.
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Appendix F
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
Figure F-5
Attach Phone Bracket
Screw holes
274937
Slot for
mounting tabs
Step 3
Attach the cables.
a.
Attach the Ethernet cable to the 10/100 SW network port and wall jack.
b.
(Optional) If you are connecting a network device (such as a computer) to the phone, attach the cable
to the 10/100 PC access port.
c.
(Optional) If you are using an external power supply, plug the power cord into the phone and dress
the cord by clipping it into the clips incorporated into the phone body next to the 10/100 PC port.
The following figure shows the cable attachment.
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Appendix F
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
Figure F-6
Attach Cables
Wall bracket
Phone bracket
274939
Network
port
Handset port
AC adapter
port
(optional power
cable)
Step 4
Phone bracket
cable access hole
U-shaped holes
for cables
Attach the phone to the wall bracket by inserting the tabs on the top of the phone bracket into the slots
on the wall bracket.
Use the cable-access openings in the bottom of the bracket to position the power cord and any other cable
that does not terminate in the wall behind the bracket. The phone and wall bracket openings together
form circular openings with room for one cable per opening.
Step 5
Proceed to Before You Begin, page E-2.
Remove Phone from Non-Lockable Wall Mount
The phone mounting plate contains two tabs to lock the plate into the wall bracket. The following figure
shows the location and shape of the tabs.
The following figure shows the tab location.
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Appendix F
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
Tab Location
345759
Figure F-7
To remove the phone and mounting plate from the wall bracket, you must disengage these tabs.
Before You Begin
You require two screwdrivers or metal sticks.
Step 1
Push the screw drivers into the left and right holes in the phone mounting plate approximately 1 in. (2.5
cm).
Step 2
Press firmly inwards (towards the phone) to disengage the tabs, lift up on the phone to release the phone
from the wall bracket, and then pull the phone towards you.
The following figure shows how to disengage the tabs.
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Appendix F
Cisco Unified IP Phone Non-Lockable Wall Mount
ADA Non-Lockable Wall Mount Kit for 6900 Series
Disengage tabs
345760
Figure F-8
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A P P E N D I X
G
Feature Support by Protocol for the Cisco
Unified IP Phone 6901 and 6911
This appendix provides information about feature support for the Cisco Unified IP Phones 6901 and
6911 using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.5(1).
Table G-1 provides a high-level overview of calling features and their support by protocol. This table
focuses primarily on end-user calling features and is not intended to represent a comprehensive listing
of all available phone features. For details about user interface differences and feature use, refer to the
Cisco Unified IP Phone user guide.
The guide is available at this URL:
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html
The specific sections that describe the features in the phone guide are referenced in Table G-1.
Table G-1
Cisco Unified IP Phones Feature Support by Protocol
Protocol
Features
SCCP
SIP
For More Information
Agent Greeting
Supported
Supported
Basic Call Handling—Answering a Call
Audible Message Waiting
Indicator (AMWI)
Supported
Supported
Accessing Voice Messages
Auto Answer
Supported
Supported
Using a Handset, Headset, and
Speakerphone—Using Auto Answer
Supported
Supported
cBarge
Supported
Supported
Block external to external
transfer
Supported
Supported
Call Back
Supported
Supported
Calling Features
(Cisco Unified IP Phone
6911 only)
Automatic Port
Synchronization
(Cisco Unified IP Phone
6911 only)
Advanced Call Handling—Using a Shared Line
Basic Call Handling—Placing a Call: Additional
Options
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Appendix G
Table G-1
Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911
Cisco Unified IP Phones Feature Support by Protocol (continued)
Protocol
Features
SCCP
SIP
For More Information
Supported
Supported
Basic Call Handling—Forwarding Calls to
Another Number
Call Forward All Breakout Supported
Supported
Call Forward All Loop
Prevention
Supported
Supported
Call Forward Busy
Supported
Supported
Call Forward Configurable Supported
Display
Supported
Call Forward Destination
Override
Supported
Supported
Call Forward No Answer
Supported
Supported
Basic Call Handling—Forwarding Calls to
Another Number
Call Pickup/Group Call
Pickup
Supported
Supported
Advanced Call Handling—Picking Up a
Redirected Call on Your Phone”
Call Waiting
Supported
Supported
Basic Call Handling—Answering a Call
Client Matter Codes
(CMC)
Supported
Not supported
Basic Call Handling—Placing a Call: Additional
Options
Forced Authorization
Codes (FAC)
Supported
Not supported
Basic Call Handling—Placing a Call: Additional
Options
Group Call Pickup
Supported
Supported
Hold/Resume
Supported
Supported
Basic Call Handling—Using Hold and Resume
Meet-Me Conference
(Cisco Unified IP Phone
6911 only)
Supported
Supported
Basic Call Handling—Making Conference Calls
Message Waiting Indicator Supported
Supported
Music on Hold
Supported
Supported
Mute (Cisco Unified IP
Phone 6911 only)
Supported
Supported
Ringer Volume Control
Supported
Supported
Plus Dialing
Supported
Supported
Private Line Automated
Ringdown (PLAR)
Supported
Supported
Calling Features
Call Forward All
Basic Call Handling—Forwarding Calls to
Another Number
(Cisco Unified IP Phone
6911 only)
(Cisco Unified IP Phone
6911 only)
Basic Call Handling—Using Mute
Using Call Logs
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Appendix G
Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911
Table G-1
Cisco Unified IP Phones Feature Support by Protocol (continued)
Protocol
Features
SCCP
SIP
For More Information
Redial
Supported
Supported
Basic Call Handling—Placing a Call: Basic
Options
Shared Line
Supported
Supported
Advanced Call Handling—Using a Shared Line
Monitoring and Recording
Supported
Supported
Supported
Supported
Time-of-Day Routing
Supported
Supported
Transfer
Supported
Supported
Basic Call Handling—Transferring Calls
Voice Mail
Supported
Supported
Accessing Voice Messages section of the Phone
Guide
Calling Features
(Cisco Unified IP Phone
6911 only)
Speed Dialing
Advanced Call Handling—Speed Dialing
(Cisco Unified IP Phone
6911 only)
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Appendix G
Feature Support by Protocol for the Cisco Unified IP Phone 6901 and 6911
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INDEX
Numerics
B
802.1X
barge
authentication server
authenticator
description
call security restrictions
1-18
5-3, G-1
buttons
1-7
supplicant
1-16
block external to external transfer
1-18
network components
G-1
Cisco Unified IP Phone 6911
1-18
programmable feature
1-18
A
1-5
C
AC adapter, connecting to
call
3-4
authenticated
access port
connecting
forwarding packets to
purpose
encrypted
3-4
call back
adding
Cisco Unified IP Phones manually
Cisco Unified IP Phones using auto-registration
users to Cisco Unified Communications Manager
AdvanceAdhocConference service parameter
Audible message waiting indicator
audible message waiting indicator
1-18
all loop prevention
busy
G-2
G-2
5-3
call forward busy
5-3
call forward no answer
5-3
5-3
5-3
configurable display
G-2
destination override
5-4, G-2
loop prevention
5-2, G-1
no answer
5-4
5-4
G-2
call forward destination override
call pickup
2-8
auxiliary VLAN
G-2
loop breakout
1-18
automatic port synchronization
using
5-2
1-10, 3-10
auto-registration
5-8
all calls
call forward no coverage
authentication server, in 802.1X
auto answer
G-1
1-15
authenticator, in 802.1X
5-5
2-8
G-2
call forward all
5-2, G-1
authentication
5-3
all breakout
2-10
1-16
G-1
call forward
authenticated call
1-15
security interactions
6-7
3-3
agent greeting
1-15
2-3
5-4
G-2
call security restrictions using Barge
1-16
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
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IN-1
Index
call waiting
overview
5-4, G-2
CAPF (Certificate Authority Proxy Function)
cell phone interference
XmlDefault.cnf.xml
1-14
overview
See CDP
Cisco Unified Communications Manager
adding phone to database of
2-2
3-2
Cisco Unified Communications Manager Administration
adding telephony features using
adding manually to Cisco Unified Communications
Manager 2-10
adding to Cisco Unified Communications
Manager 2-7
handset
3-4
headset
3-4
to AC adapter
3-4
to a computer
3-4
to the network
5-1
Cisco Unified IP Phone
cleaning
5-8
connecting
2-7
required for Cisco Unified IP Phones
3-4
connecting IP phones to other IP phones (daisy
chaining) 7-8
CTI application
CUVA
5-5
5-4
7-13
configuration checklist
D
1-21
configuration requirements
1-19
installation checklist
1-23
installation overview
1-19, 1-23
installation requirements
mounting to wall
data VLAN
Default Router 1-5
1-19
DHCP
7-6
7-9
2-10
DNS server
troubleshooting
5-4
cleaning the Cisco Unified IP Phone
7-13
7-7
documentation
additional
5-5, G-2
computer telephony integration
2-viii
5-5
5-5
E
conference button, description of
conference joining
configuration file
7-4
encrypted
troubleshooting
directory numbers, assigning manually
C-1
Cisco Unified Video Advantage
creating
1-6
DHCP IP address
6-1
client matter codes
6-2, 6-3
4-1
description
7-10
web page
1-13
Device Information web page
2-7
technical specifications
6-10
4-2
device authentication
3-9
registering with Cisco Unified Communications
Manager 2-8
resetting
2-3
Debug Display web page
2-3
registering
conference
1-19
user features
interactions with
2-5
configuring
1-1
Cisco Discovery Protocol
power
2-5
1-14
5-5
1-4
encrypted call
1-15
encrypted configuration files
encryption
1-10
media
1-14
1-14
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Index
enterprise parameters
client matter codes
call forward options
forced authorization codes
5-11
call forward optionsenterprise parameters
user options web page defaults
user options web page defaults
Ethernet Information web page
group call pickup
hold
5-11
G-2
message waiting
7-3
G-2
G-2
monitoring and recording
6-2, 6-7
music-on-hold
2-4
G-2
G-2
meet-me conference
5-11
error messages, used for troubleshooting
external power
G-2
mute
G-3
G-2
G-2
Private Line Automated Ringdown (PLAR)
F
redial
Conference
Hold
mute
G-3
Time-of-Day Routing
transfer
1-5
Programmable line button
Speakerphone
G-3
file authentication
1-5
footstand
1-5
1-13
3-7
forced authorization codes
1-4
G-3
G-3
voice mail
1-5
Transfer
G-3
speed dialing
1-4
1-4
Messages
G-3
shared line
feature buttons
G-2
5-5, G-2
features
configuring on phone, overview
1-10
configuring with Cisco Unified Communications
Manager, overview 1-9
informing users about, overview
1-10
support by protocol
Audible message waiting indicator
auto answer
barge
G-1
G-1
G-1
G
1-1
G.711µ
1-1
G.711a
1-1
G.722
1-1
G.729
1-1
G.729a
block external to external transfer
call back
G
G-1
G-1
call forward all calls
G-2
G-2
G-2
G-2
call forward destination override
G-2
call waiting
G-2
H
handset
call forward configurable display
call forward no answer
5-5, G-2
G-2
call forward all loop prevention
call pickup
1-1
group call pickup
call forward all breakout
call forward busy
G.729ab
1-1
G-2
1-6
connecting
3-4
light strip
1-3, 1-4
headset port
hold
3-4
5-5, G-2
G-2
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Index
hold button, description of
hookswitch
media encryption
1-2, 1-4
1-2
HTTP, description
1-6
Hypertext Transfer Protocol
See HTTP
1-14
meet me conference
5-6
meet-me conference
G-2
Message Indicators
1-24
messages button, description of
message waiting
1-5
5-6, G-2
Message Waiting Indicator (MWI)
I
Message Waiting Lamp
MIC
icon
shield
image authentication
mute
network requirements
5-7, G-3
5-6, G-2
5-6
feature
Cisco Unified Communications
Managerconfiguration 3-2
G-2
mute button, description of
1-5
3-1
2-7
requirements, overview
interference, cell phone
Internet Protocol (IP)
IP Address
1-13
music-on-hold
1-13
installing
preparing
1-24
monitoring and recording
1-10
N
1-19
1-1
native VLAN
1-7
2-3
Network Configuration menu
4-1
options
IP address, troubleshooting
7-3
CDP on PC port
6-7
CDP on switch port
Default Router 1-5
K
DHCP
keypad, description of
1-3, 1-5
IP Address
1-3, 1-4
line button, description of
Locale Installer
1-3
4-2
Network Configuration web page
6-2, 6-4
network connections, access port
3-3
7-3
networking protocol
802.1X
Installing the Cisco Unified Communications Manager
Locale Installer B-1
CDP
HTTP
1-6
1-7
RTP
1-13
1-6
1-6
RTCP
2-12
1-7
DHCP
IP
M
manufacturing installed certificate (MIC)
4-2
network connectivity, verifying
B-1
localization
MAC address
4-2
4-1
TFTP Server 1
L
6-7
4-1
Subnet Mask
light strip
1-24
SCCP
1-7
1-7
1-8
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Index
SIP
protected call
1-8
TCP
description
1-16
Protected Calls
1-16
1-8
TFTP
1-8
TLS
1-8
UDP
1-8
network outages, identifying
R
7-6
network port
Real-Time Control Protocol
connecting to
3-4
See RTCP
network requirements, for installing
network statistics
3-1
Real-Time Transport Protocol
6-7
Network web page
See RTP
6-2, 6-7
redial
5-7, G-3
redial button
1-2
remote port configuration
O
reset, factory
on hook call transfer
7-10
reset settings on phone
5-6
5-7
7-10
resetting
basic
P
7-10
Cisco Unified IP phone
phone hardening
1-14
physical connection, verifying
plus dialing
PoE
7-6
7-6
intentionally
7-7
methods
5-6, G-2
7-10
ringer, indicator for
2-4
1-3, 1-4
ringer volume control
ports
access
G-2
3-2
network
3-2
S
power
external
outage
SCCP
2-3, 2-4
for the phone
PoE
continuously
7-10
1-8
secure conference
2-3
restrictions
2-4
1-16, 1-17
security restrictions
2-4
power over Ethernet
1-17
secure SRST reference
See PoE
1-14
security
power source
CAPF (Certificate Authority Proxy Function)
causing phone to reset
power injector
7-8
2-4
Private Line Automated Ringdown (PLAR)
programmable feature buttons
5-6, G-2
3-10
device authentication
1-13
encrypted configuration file
file authentication
1-5
programmable line button, description of
configuring on phone
1-5
1-14
1-14
1-13
image authentication
1-13
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Index
Locally Significant Certificate (LSC)
media encryption
1-14
secure SRST reference
security profiles
1-14, 1-15
signaling encryption
TCP
1-13
shield icon
1-10
telephone features
Cisco Unified Video Advantage
agent greeting
signaling encryption
1-13
1-14
auto answer
Speaker button, disabling
3-3
1-5
5-7, G-3
5-5
call waiting
7-1
cBarge
startup process
configuring VLAN
2-7
loading stored phone image
obtaining IP address
obtaining power
2-7
forced authorization codes
group call pickup
hold
2-6
mute
Stream 1 web page
6-2, 6-13
streaming statistics
6-13
4-2
6-2, 6-10
5-6
redial
switch
1-18
5-7
remote port configuration
shared line
transfer
5-7
5-7
5-7
Time-of-Day Routing
time zone
2-2
5-6
5-6
speed dialing
supplicant, in 802.1X
5-7
5-6
plus dialing
Status Messages web page
5-6
5-6
on hook call transfer
6-13
Cisco Catalyst
5-5
monitoring and recording
music-on-hold
6-7
5-5
5-5
message waiting
2-7
statistics
streaming
5-5
meet me conference
2-6
requesting configuration file
understanding
2-7
5-5
5-5
CTI applications
contacting Cisco Unified Communications
Manager 2-7
network
5-4
conference
2-6
5-4
5-4
client matter codes
accessing TFTP server
5-3
5-3
call forward destination override
standard (ad hoc) conference
5-3
block external to external transfer
call forward
6-5
5-2
5-3
automatic port synchronization
speakerphone button, description of
Subnet Mask
5-2
5-2
auto barge
startup problems
5-4
audible message waiting indicator
1-8
speed dialing
C-1
telephony features
signaling authentication
SRST
1-8
technical specifications, for Cisco Unified IP Phone
1-14
1-14, 1-15
5-7, G-3
SIP
T
1-14
signaling authentication
shared line
2-2
1-14
phone hardening
security profiles
internal Ethernet
3-10
5-8
5-8
5-8
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IN-6
OL-23874-01
Index
voice messaging system
accessing voice messaging system
5-8
TFTP
description
adding to Cisco Unified Communications
Manager 5-8
1-8
troubleshooting
TFTP Server 1
7-3
4-2
Time-of-Day Routing
time zone update
TLS
A-2
providing support to
A-1
required information
A-1
5-8, G-3
5-8
V
2-5
transfer
VLAN
5-8, G-3
transfer button, description of
auxiliary, for voice traffic
1-4
configuring for voice networks
Transmission Control Protocol
native, for data traffic
See TCP
verifying
Transport Layer Security
voice mail
Trivial File Transfer Protocol
2-2
5-8
voice messaging system, accessing
troubleshooting
DNS
2-3
G-3
voice messaging system
See TFTP
voice VLAN
7-6
IP addressing and routing
network connectivity
network outages
7-6
phones resetting
7-7
physical connection
7-3
W
wall mounting, Cisco Unified IP Phone
7-6
TFTP settings
Debug Display
7-3
7-7
6-1
accessing
6-2
6-10
Device Information
disabling access to
6-2, 6-3
6-3
Ethernet Information
U
Network
User Datagram Protocol
6-2, 6-7
6-2, 6-7
Network Configuration
See UDP
6-4
Network Configuration web page
User Options web page
preventing access to
5-9
giving users access to
Status Messages
5-9, A-1
user options web page
call forward settings
Stream 1
WMK
6-2
6-3
6-2, 6-10
6-2, 6-13
wideband codec
5-11
3-9, E-1, F-1
web page
about
description
1-3, 1-5
7-3
services on Cisco Unified Communications
Manager 7-4
VLAN configuration
A-2
2-3
volume button, description of
7-7
2-2
7-7
VLAN, interaction with
See TLS
DHCP
2-3
1-1
E-1
users
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Index
X
XmlDefault.cnf.xml
2-5
Cisco Unified IP Phone 6901 and 6911 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
IN-8
OL-23874-01
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