Cisco Systems 7960G IP Phone User Manual

Phone Guide
Cisco Unified IP Phone 7960G and
7940G for Cisco Unified CallManager
5.0 (SIP)
INCLUDING LICENSE AND WARRANTY
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Press NewCall. The original
call is placed on hold
automatically.
From a connected call, press
Confrn. Enter the
participant’s phone number
and wait for the call to
connect. Press Join.
From an active call, press
more, then Trnsfer. Enter
the target number and wait
for an answer. Press Trnsfer
again. Or press EndCall to
cancel the transfer.
Press Redial.
Press <-- to delete the entry
to the left of the cursor. (To
move cursor to left, press
<<. To move cursor to right,
press >>.)
Place a call
while another
call is active
Add another
participant to a
call
Transfer a call
to a new
number
Redial a
number
Edit an entry
OL-8134-01
Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS,
Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco
Systems, Inc. or its affiliates in the U.S. and certain other countries. All other
brands, names, or trademarks mentioned in this document or Web site are the
property of their respective owners. The use of the word partner does not
imply a partnership relationship between Cisco and any other company.
(0501R)
Go off-hook before or after
dialing a number.
twice
Place a call
or
Press i
quickly.
View online
help on the
phone
Common Phone Tasks
Common Phone Tasks
Button Icons
Phone Screen Icons
Softkey Definitions
Cisco Unified IP Phone
7960G and 7940G for
Cisco Unified
CallManager 5.0 (SIP)
Quick Reference
Remove a conference participant
Resume a call on hold
Transfer a call
URL dialing mode
Resume
Trnsfer
URL
Redial the most recently dialed
number
Remove
Redial
Make a new call
NewCall
Return to the previous screen
Exit
Display additional softkeys
End the current call
EndCall
more
Edit a number in a call log
EditDial
Join two additional calls already
on a single line to create a
conference
Turn off DND
Join
Create a conference call
DND
Setup/cancel call forwarding
Confrn
CFwdAll
Cancel an action and exit the
screen without applying changes
Transfer a call without talking to
the transfer recipient
BlndXfr
Cancel
Answer a call
Answer
Softkey Definitions
On-hook
Off-hook
Incoming call
Phone service URL assigned
Message waiting
Speed Dial
Other Features
Speakerphone in use
Headset in use
Handset in use
Selected Device
Call State
Phone Screen Icons
i
or
Headset
Mute
Speaker
Settings
Directories
Help
Services
Messages
Button Icons
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Accessibility Features 11
Connecting Your Phone 12
An Overview of Your Phone 15
Understanding Buttons and Hardware 15
Understanding Phone Screen Features 18
Cleaning the Phone Screen 18
Understanding Feature Buttons and Menus 19
Entering and Editing Text 19
Understanding the Help System on Your Phone 20
Understanding Lines vs. Calls 20
Understanding Feature Availability 20
Basic Call Handling 21
Placing a Call—Basic Options 21
Placing a Call—Additional Options 22
Answering a Call 22
Ending a Call 23
Using Hold and Resume 23
Using Mute 24
Switching Between Multiple Calls 24
Transferring Calls 25
Forwarding All Calls to Another Number 26
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
v
Making Conference Calls 27
Do Not Disturb 28
Advanced Call Handling 29
Speed Dialing 29
Using Caller ID Blocking 30
Blocking Anonymous Calls 30
Using Auto-Complete Number 30
Using Call Waiting 31
Using Call Hold Ringback 31
Using Stutter Message Waiting 31
Using Auto Answer (Intercom) 32
Using a Shared Line 32
URL Dialing 32
Using a Handset, Headset, and Speakerphone 33
Obtaining a Headset 33
Using Phone Settings 34
Customizing Rings and Message Indicators 34
Customizing the Phone Screen 34
Using Call Logs and Directories 35
Using Call Logs 35
Using Corporate Directory 36
Using Personal Directory 37
Accessing Voice Messages 38
Customizing Your Phone on the Web 39
Accessing Your User Options Web Pages 39
Configuring Features and Services on the Web 40
Setting Up Phone Services on the Web 40
Controlling Line Settings on the Web 42
vi
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Understanding Additional Configuration Options 43
Troubleshooting Your Phone 44
Viewing Phone Administration Data 44
Cisco One-Year Limited Hardware Warranty Terms 45
Index 47
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vii
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Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to...
Then...
Explore your phone on your own
Press i or
Review safety information
See the “Safety and Performance Information” section on
page 2.
Connect your phone
See the “Connecting Your Phone” section on page 12.
on the phone when you need assistance.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 15.
Learn what the buttons mean
See the “Understanding Buttons and Hardware” section on
page 15.
Learn about the phone screen
See the “Understanding Phone Screen Features” section on
page 18.
Clean the phone screen
See the “Cleaning the Phone Screen” section on page 18.
Make calls
See the “Placing a Call—Basic Options” section on page 21.
Put calls on hold
See the “Using Hold and Resume” section on page 23.
Mute calls
See the “Using Mute” section on page 24.
Transfer calls
See the “Transferring Calls” section on page 25.
Make conference calls
See the “Making Conference Calls” section on page 27.
Set up speed dialing
See the “Speed Dialing” section on page 29.
Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section
on page 33.
Change ring volume or tone
See the “Using Phone Settings” section on page 34.
View your missed calls
See the “Using Call Logs” section on page 35.
Listen to your voice messages
See the “Accessing Voice Messages” section on page 38.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
1
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this
URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Safety and Performance Information
Read the following safety notices before installing or using your Cisco Unified IP Phone:
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071
SAVE THESE INSTRUCTIONS
Waarschuwing
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
2
OL-8133-01
Getting Started
Varoitus
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
Attention
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
Warnung
WICHTIGE SICHERHEITSHINWEISE
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
3
Avvertenza
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
Advarsel
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
GUARDE ESTAS INSTRUÇÕES
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
4
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Getting Started
Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
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Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em
que há risco de lesões corporais. Antes de trabalhar com qualquer
equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e
familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua
tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
6
OL-8133-01
Getting Started
Advarsel
VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko
for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være
opmærksom på de involverede risici, der er ved elektriske kredsløb, og du
skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug
erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
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8
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Getting Started
Warning
Read the installation instructions before you connect the system to its power source.
Warning
Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning
Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
9
Warning
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Caution
Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Using an External Power Supply
The following warnings apply when you use the external power supply with the
Cisco Unified IP Phone:
Warning
This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning
The device is designed to work with TN power systems.
Warning
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Warning
The power supply must be placed indoors.
Caution
Only use the Cisco-specified power supply with this product.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
10
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Getting Started
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution
In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Accessibility Features
A list of accessibility features is available upon request.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
11
Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate
IP telephony network. If that is not the case, refer to the graphic and table below to connect your
phone.
8
1
AUX
10/100 SW
10/100 PC
+
DC48V
7
2
3
4
5
113656
6
1
DC adaptor port (DC48V) for phones not
provided with inline power
5
Access port (10/100 PC) for connecting
your phone to your computer
2
AC-to-DC power supply
6
Handset port
3
AC power cord
7
Headset port
4
Network port (10/100 SW) for connecting to the
network
8
Footstand button
12
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Connecting Your Phone
Adjusting the Footstand
To change the angle that the phone base, adjust the footstand while pressing the footstand button.
Adjusting the Handset Rest
Cisco recommends adjusting the handset rest, particularly when wall-mounting the phone, as this will
ensure that the receiver will not slip out of the cradle. See the table below for instructions.
2
3
120521
1
1
Set the handset aside and pull the square plastic tab from the handset rest.
2
Rotate the tab 180 degrees.
3
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See the “Using External Devices” section on page 11 for more information.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
13
The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can be heard by either the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube. See the “Using an External Power Supply” section on page 10 for more
information.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://vxicorp.com/cisco
http://plantronics.com
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An Overview of Your Phone
An Overview of Your Phone
Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voice
communication over the same data network that your computer uses, allowing you to place and
receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and
so on. In addition to basic call-handling features, your phone supports specialized or advanced
telephony features that can extend your call-handling capabilities.
Depending on configuration, your phone supports:
• Access to network data and services.
• Online customizing of phone features and services from your User Options web pages.
• An online help system that displays information on your phone.
Understanding Buttons and Hardware
You can use the illustrations below to identify buttons and hardware on your phone.
Figure 1
Cisco Unified IP Phone 7960G
2
3
4
1
5
6
7
8
17 16 15 14 13 12 11 10
68561
9
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
15
Figure 2
Cisco Unified IP Phone I7940G
2
3
4
1
5
6
7
8
17 16 15 14 13 12 11 10
Item
68562
9
Description
For more information, see...
1
Handset light strip Indicates an incoming call or new voice
message.
Accessing Voice Messages,
page 38
2
Phone screen
Shows phone screen features.
Understanding Phone Screen
Features, page 18
3
Model type
Indicates your Cisco Unified IP Phone
model.
4
Programmable
buttons
Depending on configuration,
Understanding Phone Screen
programmable buttons provide access to: Features, page 18
• Phone lines (line buttons)
• Speed-dial numbers (speed-dial
buttons)
• Phone features
5
Footstand button
6
Directories button Opens/closes the Directories menu. Use it Using Call Logs, page 35
to access call logs and corporate
directories.
7
Help button
i or
16
Allows you to adjust the angle of the
phone base.
Activates the Help menu.
Entering and Editing Text,
page 19
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An Overview of Your Phone
8
9
Settings button
Speaker button
Opens/closes the Settings menu. Use it to
configure features and control phone
screen contrast and ring sounds.
Using Phone Settings, page 34
Toggles the speakerphone on or off.
When the speakerphone is on, the button
is lit.
Using a Handset, Headset, and
Speakerphone, page 33
Advanced Call Handling,
page 29
10 Mute button
Toggles the Mute feature on or off. When Using Mute, page 24
Mute is on, the button is lit.
11 Headset button
Toggles the headset on or off.
Using a Handset, Headset, and
Speakerphone, page 33
12 Volume button
Controls the volume and other settings.
Using Phone Settings, page 34
13 Services button
Opens/closes the Services menu.
14 Messages button
Typically auto-dials your voice message
service (varies by service).
Customizing Your Phone on the
Depending on configuration, can provide Web, page 39
access to Web-based services.
Accessing Voice Messages,
page 38
15 Navigation button Allows you to scroll through menus.
Using Call Logs, page 35
16 Keypad
Allows you to dial phone numbers, enter
letters, and choose menu items.
Basic Call Handling, page 21
17 Softkey buttons
Each activates a softkey option (displayed Understanding Phone Screen
on your phone screen).
Features, page 18
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Understanding Phone Screen Features
This is what your main phone screen might look like with an active call:
.
1
Primary phone Displays the phone number (extension number) for your primary phone line.
line
2
Programmable button indicators
Programmable buttons can serve as phone line buttons, speed dial buttons,
phone service buttons or phone feature buttons. For example, the phone above
shows a speed dial button configured for the user’s home phone.
3
Softkey labels
Each displays a softkey function. To activate a softkey, press the softkey button.
4
Status line
Displays audio mode icons, status information, and prompts.
5
Call activity
area
Displays calls per line, including caller ID, for the highlighted line. See the “Understanding Lines vs. Calls” section on page 20.
Cleaning the Phone Screen
Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone.
Using anything other than a soft, dry cloth can contaminate phone components and cause failures.
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An Overview of Your Phone
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to...
Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Directories
Settings
i or
Help
Scroll through a list or
menu
Press the Navigation button.
Go back one level in a
feature menu
Press Exit. Pressing Exit from the top level of a menu closes the menu.
Entering and Editing Text
If you want to...
Then...
Enter text on your
phone display
Press the appropriate keypad number one or more times to select a letter.
When you pause, the cursor automatically advances to allow you to make
the next entry.
Move your cursor
To move the cursor to the left, press <<.
To move the cursor to the right, press >>.
Delete an entry
Press <-- to remove a letter or digit to the left of your cursor.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
19
Understanding the Help System on Your Phone
Your phone provides an online help system. Help topics appear on the phone screen.
If you want to...
Then...
Learn about a button or
softkey
Press i or
Learn about a menu item
Press
,
, or
to display a feature menu. Then,
highlight a menu item and press i or
twice quickly.
Get help using Help
Press i or
, then quickly press a button or softkey.
twice quickly (without first selecting a menu item).
Understanding Lines vs. Calls
To avoid confusion about lines and calls, refer to these descriptions:
• Lines—Each corresponds to a directory number that others can use to call you.
The Cisco Unified IP Phone 7960G and 7940G (SIP) support up to two lines per call.
• Calls —Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
Understanding Feature Availability
Depending on your phone system configuration, features included in this Phone Guide might not be
available to you or might work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
20
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Basic Call Handling
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more informations.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
For more information,
see...
If you want to...
Then...
Place a call using the handset
Pick up the handset and enter a number. An Overview of Your
Phone, page 15
Place a call using the
speakerphone
Press
Place a call using a headset
Press
and enter a number. Or, if
Using a Handset,
is lit, press New Call and enter a number. Headset, and
Speakerphone, page 33
Redial a number
Lift the handset and press Redial to dial
the last number, or press Redial to
activate the speakerphone or headset.
Using Call Logs, page 35
Place a call while another call
is active (using the same line)
1. Press Hold.
Using Hold and Resume,
page 23
and enter a number.
2. Press New Call.
Using a Handset,
Headset, and
Speakerphone, page 33
3. Enter a number.
Dial from a call log
1. Choose
> Missed Calls,
Received Calls, or Placed Calls.
Using Call Logs, page 35
2. Select the listing or scroll to it and go
off-hook.
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Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
For more information,
see...
If you want to...
Then...
Place a call while another call is
active (using a different line)
1. Press
for a new line. The first call Using Hold and
is automatically placed on hold.
Resume, page 23
2. Enter a number.
Speed dial a number
Press
(a speed-dial button).
Dial from a corporate directory
on your phone
1. Choose
> Corporate
Directory (name can vary).
Speed Dialing, page 29
Using Call Logs,
page 35
2. Enter a name.
3. When the name displays, press
Select.
Dial using an alphanumeric
string
Press URL to activate URL dialing mode. Using Call Logs,
page 35
Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are available
on your phone.
If you want to...
Then...
For more information, see...
Answer with a headset
Press
, if unlit. Or, if
is lit,
press Answer or
(flashing).
Using a Handset, Headset, and
Speakerphone, page 33
Answer with the
speakerphone
Press
, Answer, or
(flashing). Using a Handset, Headset, and
Speakerphone, page 33
Switch from a connected
Press Answer or, if the call is ringing
call to answer a ringing call on a different line, press
.
Using Hold and Resume,
page 23
Auto-connect calls to your
speaker
Using Auto Answer (Intercom),
page 32
22
Use AutoAnswer.
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Basic Call Handling
Ending a Call
To end a call, simply hang up. Here are some more details.
If you want to...
Then...
Hang up while using the handset
Return the handset to its cradle. Or press EndCall.
Hang up while using a headset
Press
Hang up while using the speakerphone Press
. Or, to keep headset mode active, press EndCall.
or EndCall.
Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first.
call on the same line
Using Hold and Resume
You can hold and resume calls.
If you want to...
Then...
Put a call on hold
1. Make sure the call you want to put on hold is highlighted.
2. Press Hold.
Remove a call from
hold on the current line
1. Make sure the appropriate call is highlighted.
Remove a call from
hold on a different line
Press
2. Press Resume.
(flashing) for the appropriate line.
If a single call is holding on this line, the call automatically resumes. If
multiple calls are holding, scroll to the appropriate call and press Resume.
Tip
Engaging the Hold feature typically generates music or a beeping tone.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
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Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute
in conjunction with the handset, speakerphone, or a headset.
If you want to...
Then...
Toggle Mute on
Press
.
Toggle Mute off
Press
.
Tip
• Once you enable mute, your phone remains muted whether you switch from speaker to handset
to headset. To cancel Mute, press
.
Switching Between Multiple Calls
You can switch between multiple calls on one or more lines.
If you want to...
Then...
Switch between calls on
one line
1. Make sure the call that you want to switch to is highlighted.
2. Press Resume.
The first call is automatically placed on hold.
Switch from a
connected call to
answer a ringing call
Press Answer or press
(flashing).
The first call is automatically placed on hold.
Switch between calls on Press
(flashing) for the line that you are switching to.
different lines
If a single call is holding on the line, the call automatically resumes. If
multiple calls are holding, highlight the appropriate call and press Resume.
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Basic Call Handling
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Then...
Transfer a call without
talking to the transfer
recipient
1. From an active call, press more, then BlndXfr.
Talk to the transfer
recipient before transferring
a call (consult transfer)
1. From an active call, press more, then Trnsfer.
2. Enter the target number.
3. Press Trnsfer again to complete the transfer or EndCall to cancel.
2. Enter the target number.
3. Wait for the transfer recipient to answer.
4. Perform one of the following steps:
• To complete the transfer, press Trnsfer again.
• To cancel the transfer, press EndCall.
• If the party refuses the call, to return to the original call, press
Resume.
Tips
• You cannot use Trnsfer to redirect a call on hold. Press Resume to remove the call from hold and
then press Trnsfer.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
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Forwarding All Calls to Another Number
You can use Call Forward All to redirect incoming calls from your phone to another number.
If you want to...
Then...
Set up call forwarding
Press CFwdALL and enter a target phone number.
Your phone displays “From” name and number.
Cancel call forwarding
Press CFwdALL.
Verify that call forwarding is
enabled
Look for the call forward target number in the status line.
Tips
• When you enable Call Forwarding, all lines of the phone are forwarded.
• You must enter the call forward target number exactly as you would dial it from your phone. For
example, enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
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Basic Call Handling
Making Conference Calls
Your Cisco Unified IP Phone allows you to conference two additional participants into one telephone
conversation, creating a conference call.
If you want to...
Then...
• Create a conference by
calling participants
1. From a connected call, press Confrn. (You may need to press the
more softkey to see Confrn.)
• Add new participants to
an existing conference
2. Enter the participant’s phone number.
3. Wait for the call to connect.
4. Press Join to add the other participant to your call.
Participate in a conference
Answer the phone when it rings.
End your participation in a
conference
Hang up or press EndCall.
Tips
• Calls must be on the same line before you can add them to a conference. If calls are on different
lines, transfer them to a single line before using Confrn.
• Depending on how your phone is configured, if you leave a conference after creating it, the
conference might end. To avoid this, transfer the conference before hanging up.
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
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Do Not Disturb
You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy
tone.
If you want to...
Then...
Turn on DND
1. Press
> Call Preferences > Do Not Disturb.
2. Select Yes, and then press Save.
“Do Not Disturb” displays on the status line, and a DND
softkey is added.
Turn off DND
Press the DND softkey or:
1. Press
> > Call Preferences > Do Not Disturb.
2. Select No, and then press Save.
Tips
• When DND is turned on:
– The DND blocking feature applies to all the lines on your phone.
– Received calls are not logged to the Missed Calls directory on your phone.
• When DND and Call Forward All are both enabled on your phone, Call Forward All takes
precedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy
tone.
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Advanced Call Handling
Advanced Call Handling
You can configure your phone for a variety of call preference features.
Speed Dialing
Speed dialing allows you to enter an index number, press a button, or select a phone screen item to
place a call.
If you want to...
Then...
Set up Speed Dials
on your phone
1. Press
> Call Preferences > Speed Dial Lines.
2. Scroll to highlight Line 2, 3, 4, 5, or 6.
Note
You can configure five speed dial numbers on the
Cisco Unified IP Phone 7960G and one speed-dial number on the
Cisco Unified IP Phone 7940G.
3. Press Edit.
4. Enter a brief description for the selected speed dial line for New Label.
5. Scroll to select New Number line.
6. Press Number and enter a number for the selected speed dial line.
7. Press Accept if the New Label and New Number are correct.
8. Repeat Step 2 through 7 to set a speed dial for another line, if available.
Use speed-dial
buttons
To place a call, press
(a speed-dial button).
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Using Caller ID Blocking
Use the Caller ID Blocking feature to block your phone number from displaying on phones that
support caller identification.
If you want to...
Then...
Prevent your phone number from
displaying when you make calls
1. Press
Allow your phone number to
display when you make calls
> Call Preferences > CallerID Blocking.
2. Select Yes, and then press Save.
1. Press
> Call Preferences > CallerID Blocking.
2. Press No, and then press Save.
Blocking Anonymous Calls
You can block all incoming anonymous calls to your phone by setting the Anonymous Call Block
feature.
If you want to...
Then...
Block all anonymous calls
1. Press
> Call Preferences > Anonymous Call Block.
2. Select Yes, and then press Save.
Allow anonymous calls to ring on
your phone
1. Press
> Call Preferences > Anonymous Call Block.
2. Press No, and then press Save.
Using Auto-Complete Number
To configure your phone to automatically complete the phone number being dialed, use the
Auto-Complete Number feature.
If you want to...
Then...
Configure Auto-Complete
Number
1. Press
Turn off Auto-Complete Number
1. Press
> Call Preferences > Auto-Complete Number.
2. Select Yes, and then press Save.
> Call Preferences > Auto-Complete Number.
2. Press No, and then press Save.
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Advanced Call Handling
Using Call Waiting
You can configure your phone to ring when a call is on hold while you are on another active call.
If you want to...
Then...
Configure Call Waiting
1. Press
> Call Preferences > Call Waiting.
2. Select Yes, and then press Save.
Turn off Call Waiting
1. Press
> Call Preferences > Call Waiting.
2. Press No, and then press Save.
Using Call Hold Ringback
You can configure your phone to ring when a call is on hold when you end an active call.
If you want to...
Then...
Configure Call Hold Ringback
1. Press
> Call Preferences > Call Hold Ringback.
2. Select Yes, and then press Save.
Turn off Call Hold Ringback
1. Press
> Call Preferences > Call Hold Ringback.
2. Press No, and then press Save.
Using Stutter Message Waiting
You can configure your phone to alert you when there is a message waiting. When you receive dial
tone to make a call, you will hear a stutter dial tone.
If you want to...
Then...
Turn on Stutter Message Waiting
1. Press
> Call Preferences > Stutter Msg.Waiting.
2. Select Yes, and then press Save.
Turn off Stutter Message Waiting
1. Press
> Call Preferences > Stutter Msg.Waiting.
2. Press No, and then press Save.
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Using Auto Answer (Intercom)
You can configure Auto Answer (Intercom) so you can automatically answer an incoming call on your
speaker.
If you want to...
Then...
Turn on Auto Answer
1. Press
> Call Preferences > Auto Answer (Intercom).
2. Select Yes, and then press Save.
Turn off Auto Answer
1. Press
> Call Preferences > Auto Answer (Intercom).
2. Press No, and then press Save.
Using a Shared Line
You might want to use a shared line if you have multiple phones and want one extension number.
Note
The maximum number of calls that a shared line supports varies by phone model.
If you want to...
Then...
Make a call using a
shared line
Press the line button
assigned to the shared line, and place a call. See
the ““Placing a Call—Basic Options” section on page 21 for more
information.
URL Dialing
Use URL dialing to place a call using alphanumeric strings containing letters, numbers, and symbols.
If you want to...
Then...
Switch to URL dialing
1. Press NewCall > URL.
2. Enter an alphanumeric string.
3. To make corrections to the entry, press << . Or, to remove
the entry completely, press Clear.
The
icon appears to indicate that you can begin editing
characters in the URL entry.
4. Press Dial to complete the call, or press EndCall.
Return to standard dialing mode
32
Press Number.
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Using a Handset, Headset, and Speakerphone
Using a Handset, Headset, and Speakerphone
You can use your phone with a handset, headset, or speakerphone.
If you want to...
Then...
Use the handset
Lift the handset.
Use a headset
Press
to toggle headset mode on and off.
You can use the headset in conjunction with all of the controls on
your phone, including
and
.
Use the speakerphone
Press
to toggle speakerphone mode on or off.
Many of the actions you can take to dial a number or answer a call
will automatically trigger speakerphone mode, assuming that the
handset is in its cradle and
is not lit.
Switch to the speakerphone or
headset (from the handset)
during a call
Press
Switch to the handset (from the
speakerphone or headset)
during a call
Lift the handset. There is no need to push any buttons.
Adjust the volume level for a
call
Press
or
, then hang up the handset.
during a call or after invoking a dial tone.
This action adjust the volume for the handset, speakerphone, or
headset, depending on which device is in use.
Press Save to preserve the volume level for future calls.
Tip
Once you enable mute, your phone remains muted whether you switch from speaker to handset to
headset. To cancel Mute, press
.
Obtaining a Headset
Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see
the “Headset Information” section on page 13.
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Using Phone Settings
You can personalize your Cisco Unified IP Phone by adjusting the ring tone and other settings.
Customizing Rings and Message Indicators
You can customize how your phone indicates an incoming call and a new voice mail message. You can
also adjust the ringer volume for your phone.
If you want to...
Then...
Change the ring tone per
line
1. Press
> Ring Type.
2. Choose a phone line or the default ring setting.
3. Choose a ring tone to play a sample of it.
4. Press Select and OK to set the ring tone, or press Cancel.
Adjust the volume level for
the phone ringer
Press
while the handset is in the cradle and the headset
and speakerphone buttons are off. The new ringer volume is saved
automatically.
Tip
Typically, the default system policy for the voice message light on your handset tells your phone to
always light to indicate a new voice message.
Customizing the Phone Screen
You can adjust the contrast and the language for your phone screen.
If you want to...
Then...
Change the phone
screen contrast
1. Press
34
> Contrast.
2. Press OK to save, or press Cancel.
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Using Call Logs and Directories
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, use the
Directories button
.
Using Call Logs
Your phone maintains records of your missed, placed, and received calls.
If you want to...
Then...
View your call logs
Press
> Missed Calls, Placed Calls, or Received Calls. Each log can
store up to 32 records.
Erase your call logs
Press
Dial from a call log
(while not on another
call)
1. Press
, then press Clear. Doing so erases all records in all logs.
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record from the log.
3. To speed dial the highlighted number, press Dial.
4. Go off-hook to place the call.
Dial from a call log
(while connected to
another call)
1. Press
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight a call record from the log.
3. If you need to edit the number, press Dial followed by << or >>.
4. Press Dial.
5. Choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Trnsfer—Transfers the first party to the second and drops you from the
call. (Press Trnsfer again after dialing to complete the action.)
• Confrn—Creates a conference call with all parties, including you. (Press
Confrn again after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.
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Using Corporate Directory
Depending on configuration, your phone can provide a corporate directory, a directory of corporate
contacts that is set up and maintained by your system administrator.
You can use a corporate directory to place calls to coworkers.
If you want to...
Then...
Dial from a corporate
directory (while not on
another call)
1. Press
Dial from a corporate
directory (while on
another call)
> Corporate Directory (exact name can vary).
2. User your keypad to enter a full or partial name and press Search.
3. To dial, press the listing, or scroll to the listing and go off-hook.
1. Press
> Corporate Directory (exact name can vary).
2. User your keypad to enter a full or partial name and press Search.
3. Scroll to a listing and press Dial.
4. Choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Trnsfer—Transfers the first party to the second and drops you from the
call. (Press Trnsfer again after dialing to complete the action.)
• Confrn—Creates a conference call with all parties, including you.
(Press Confrn again after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.
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Using Call Logs and Directories
Using Personal Directory
The Personal Directory feature (SIP version) allows you to add calls from your Call Logs to your
personal calls directory.
If you want to...
Then...
Add a new entry to
your personal
directory
1. Press
> Missed Calls, Placed Calls, or Received Calls.
2. Highlight the call that you want to add to your personal directory.
3. To edit the entry, press Edit and make your changes.
4. Press Keep to add the entry.
5. Press Save
The number is added to your personal directory.
Note
Dial from personal
directory
To cancel the operation without adding an entry, press Exit.
1. Press
> Personal Directory (name may vary).
2. Press Select and highlight the entry you want to dial.
3. Press Dial. (You may need to press the more softkey to see Dial.)
Note
Delete an entry in
your personal
directory
To edit the entry, press Edit.
1. Press
> Personal Directory (name may vary).
2. Highlight the call that you want to remove from your personal directory.
3. Press Delete, or press DelAll to remove more than one call.
The number(s) is removed from your personal directory.
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Accessing Voice Messages
To access voice messages, use the Messages button
Note
.
Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information about this service, refer to the documentation that came
with it.
If you want to...
Then...
Set up and
Press
and follow the voice instructions. If a pop-up messages menu
personalize your
appears on your phone screen, choose an appropriate menu item.
voice message service
See if you have a new
voice message
Look at your phone for the following indicators:
• A steady red light on your handset. (This indicator can vary. See the
“Customizing Rings and Message Indicators” section on page 34.)
• A message waiting icon
Listen to your voice
messages or access
the voice messages
menu
38
Press
and text message on your phone screen.
.
Depending on your voice message service, doing so either auto-dials your
voice message service or provides a menu on your phone screen.
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Customizing Your Phone on the Web
Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your personal computer. You can use your computer to log in to
your Cisco Unified CallManager User Options web pages, where you can control features, settings,
and services for your Cisco Unified IP Phone. For example, you can set up phone line labels from your
User Options web pages.
Accessing Your User Options Web Pages
This section describes how to log in and select a phone device.
If you want to...
Then do this...
Log in to your User
Options web pages
1. Obtain a User Options URL, user ID, and default password from your
system administrator.
2. Open a web browser on your computer, enter the URL, and log on.
3. If prompted to accept security settings, click Yes or Install Certificate.
The Cisco Unified CallManager User Options main web page displays.
From this page you can choose User Options to access User Settings,
Directory features, a Personal Address Book, and Fast Dials.
Or, to access phone-specific options, select a device (see below).
Select a device after
logging in
1. After you have logged in to your User Options web pages, choose User
Options > Device.
The Device Configuration page displays.
2. If you have multiple devices assigned to you, verify that the appropriate
device (phone model or Extension Mobility profile) is selected. If necessary,
choose another device from the Name drop-down menu.
From the Device Configuration page, you can access all of the various
configuration options available for your phone (other pages might not
provide access to all options).
– Choose User Options to access User Settings, Directory, Personal
Address Book, and Fast Dials.
– Choose toolbar buttons to access phone-specific options, such as line
settings, phone service settings, and speed dials.
To return to the Device Configuration page from another page, choose User
Options > Device.
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Configuring Features and Services on the Web
The topics in this section describe how to configure features and services from your User Options web
pages after logging in. See the “Accessing Your User Options Web Pages” section on page 39.
Setting Up Phone Services on the Web
Phone services can include special phone features, network data, and web-based information (such as
stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your
phone Check with your system administrator if you have questions about your phone services.
If you want to...
Then do this after you log in...
Subscribe to a service
1. Select a device.
2. Click Phone Services.
3. Click Add New.
4. Choose a service from the drop-down list and click Next.
5. Change the service label and/or enter additional service information, if
available (optional).
6. Click Save.
Search for services
1. Select a device.
2. Click Phone Services.
3. Click Find.
Change or end services
1. Search for services.
2. Select one or more entries.
3. Click Delete Selected.
Change a service name
1. Search for services.
2. Click on the service name.
3. Change the information and click Save.
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Customizing Your Phone on the Web
If you want to...
Then do this after you log in...
Add a service to an
available
programmable phone
button
1. Select a device.
2. Click Service URL.
Note
If you do not see this option, ask your system administrator to
configure a service URL button for your phone.
3. Choose a service from the Button Service drop-down list.
4. If you want to rename the service, edit the label fields.
Note
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
5. Click Save.
6. Click Reset to reset your phone (necessary to see the new button label
on your phone).
Access a service on your Press
on your phone. Or, if you have added a service to a
phone
programmable button
, press the button.
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Controlling Line Settings on the Web
Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call-forwarding and line labels.
Note
• You can set up call forwarding (for your primary phone line) directly on your phone. See
the “Forwarding All Calls to Another Number” section on page 26.
• To learn about phone settings that you can access directly on your phone, see the “Using
Phone Settings” section on page 34.
If you want to...
Then do this after you log in...
Set up call forwarding
per line
1. Select a device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Incoming Call Forwarding area, choose call forwarding settings
for various conditions.
5. Click Save.
Change or create a line
text label that appears
on your phone screen
1. Select a device.
2. Click Line Settings.
3. If you have more than one directory number (line) assigned to your
phone, verify that the appropriate line is selected or choose a new one.
4. In the Line Text Label area, enter a text label.
5. Click Save.
Note
42
Your phone uses the ASCII Label field if the phone does not support
double-byte character sets.
OL-8134-01
Understanding Additional Configuration Options
Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button services, if appropriate.
This table provides some configuration options that you might want to discuss with your phone system
administrator based on your calling needs or work environment.
If you...
Then...
For more information...
Need more speed-dial
buttons
Make sure that you are using all of
your currently available speed-dial
buttons.
See the“Speed Dialing” section on
page 29.
Want to use one
extension for several
phones
Request a shared line. This allows you
to use one extension number for your
desk phone and lab phone, for
example.
See the “Using a Shared Line”
section on page 32.
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Troubleshooting Your Phone
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
Explanation
The Settings button is
unresponsive
Your system administrator might have disabled
Join fails
Be sure that you have selected at least one call in addition to the active call,
which is selected automatically. Join also required the selected calls to be
on the same line. If necessary, transfer calls to one line before joining them.
on your phone.
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
If you are asked to...
Then...
Access network
configuration data
Choose > Network Configuration and select the network configuration
item that you want to view.
Access status data
Choose > Status and select the status item that you want to view.
44
OL-8134-01
Cisco One-Year Limited Hardware Warranty Terms
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranty applicable to
Cisco software, is available on Cisco.com. Follow these steps to access and download the
Cisco Information Packet and your warranty document from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-02F0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
d. The Cisco Limited Warranty and Software License page from the Information Packet appears.
e. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note
You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from Adobe’s website: http://www.adobe.com
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty
One (1) Year
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
45
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
46
OL-8134-01
Index
A
ending 23
forwarding 26, 42
Anonymous calls, blocking 30
handling multiple 24
Answer 32
holding and resuming 23
answering calls 22
multiple parties on 27
Auto Answer, using 32
muting 24
Automatic call completion 30
placing 21, 22
selecting 20
C
transferring 25
viewing 18
Call 31
Cisco Unified IP Phone
call activity area, viewing 18
adjusting height of 13
call forwarding 26
connecting 12
configuring from web page 42
description of 15
Call Hold Ringback 31
documentation for 2
call logs
feature configuration for 19, 20, 43
erasing 35
illustration of 15
viewing and dialing from 35
online help for 19
Call Waiting 31
securing handset rest 13
Caller 30, 31, 32
caller ID 18
Caller ID Blocking, using 30, 31, 32
D
caller ID, blocking 30
device configuration page 39
call-handling 21
dialing, options for 21, 22
calls
directories button, description of 16
answering 22
compared to lines 20
directory
personal 37
conference features for 27
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
47
using on phone 35
headset
answering calls with 22
documentation, accessing 2
button, identifying 17
hanging up with 23
E
mode, using 33
placing calls with 21
ending a call, options for 23
volume 34
extension numbers, viewing 18
headset performance, general 13
help button, description of 16
F
help, using 19
Fast Dials
hold
and switching calls 24
using on phone 37
and transferring 25
feature buttons
using 23
directories 16
help 16
messages 17
I
services 17
settings 17
features, availability of 19, 20, 43
installing, Cisco Unified IP Phone 12
Intercom, using 32
footstand
adjusting 13
button, identifying 16
forwarding calls, options for 26
K
keypad
description of 17
H
handset
L
light strip 16
line buttons, identifying 16
securing in cradle 13
lines
using 33
and call forwarding 42
volume 34
description of 20
hanging up, options for 23
ring patterns for 42
text label for 42
48
OL-8134-01
viewing 18
description of 20
voice message indicator setting for 42
viewing 18
phone screen
adjusting contrast of 34
M
changing language of 34
cleaning 18
messages
features of 18
indicator for 38
listening to 38
phone services
messages button, description of 17
configuring
missed calls, records of 35
see also User Options web pages
multiple calls, handling 24
placed calls, records of 35
mute button, description of 17
placing calls, options for 21, 22
mute, using 24
programmable buttons
description of 16
labels for 18
N
navigation button, description of 17
R
network configuration data, locating 44
Number 30
received calls, records of 35
redial 21
O
online help, using 19
resume, using 23
ring patterns, changing 42
ringer
indicator for 16
volume 34
P
PAB
S
using on phone 37
Personal Address Book, see PAB
safety, warnings 2
Personal Directory
selecting calls 20
using on phone 37
phone lines
services button, description of 17
services, subscribing to 40
buttons for 16
Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP)
49
settings
U
using 34
settings button, description of 17
URL dialing mode 32
shared lines
User Options web pages
description of 32
softkey buttons
configuring features and services with 40
subscribing to phone services with 40
description of 17, 18
labels for 18
V
speakerphone
answering calls with 22
button, identifying 17
voice message indicator
changing setting for 42
hanging up with 23
voice message indicator, identifying 38
mode, using 33
voice message service, using 38
placing calls with 21
volume
volume 34
speed dial 29
adjusting 34
volume button, description of 17
buttons, identifying 16
labels 18
W
using 22
status data, locating 44
Waiting 31
status line, viewing 18
warnings, safety 2
Stutter Message Waiting 31
subscriptions, for phone services 40
switching calls 24
T
text, entering on phone 19
transferring, options for 25
troubleshooting, data for 44
50
OL-8134-01
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
European Headquarters
Cisco Systems International BV
Haarlerbergpark
Haarlerbergweg 13-19
1101 CH Amsterdam
The Netherlands
www-europe.cisco.com
Tel: 31 0 20 357 1000
Fax: 31 0 20 357 1100
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
www.cisco.com
Tel: 408 526-7660
Fax: 408 527-0883
Asia Pacific Headquarters
Cisco Systems, Inc.
Capital Tower
168 Robinson Road
#22-01 to #29-01
Singapore 068912
www.cisco.com
Tel: +65 6317 7777
Fax: +65 6317 7799
Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the
Cisco Web site at www.cisco.com/go/offices
Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Czech Republic • Denmark • Dubai, UAE
Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel • Italy • Japan • Korea • Luxembourg • Malaysia • Mexico
The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore • Slovakia
Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified
Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver,
EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness
Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect,
RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco
Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0502R)
© 2006 Cisco Systems, Inc. All rights reserved.
OL-8133-01
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