Cisco Systems 7970G Cordless Telephone User Manual

Cisco Unified IP Phone
Administration Guide for
Cisco Unified CallManager 5.1 (SIP)
Cisco Unified IP Phones 7970G/7971G-GE
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Text Part Number: OL-11524-01
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NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT
ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR
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COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate
radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in
part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct
any interference to radio or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco
equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by
using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
or radio are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones 7970G/7971G-GE
Copyright © 2006 Cisco Systems, Inc. All rights reserved.
CONTENTS
Preface xv
Overview xv
Audience xv
Organization xvi
Related Documentation xvii
Obtaining Documentation xviii
Cisco.com xviii
Product Documentation DVD xviii
Ordering Documentation xix
Documentation Feedback xix
Cisco Product Security Overview xix
Reporting Security Problems in Cisco Products xx
Product Alerts and Field Notices xxi
Obtaining Technical Assistance xxi
Cisco Technical Support & Documentation Website xxii
Submitting a Service Request xxiii
Definitions of Service Request Severity xxiii
Obtaining Additional Publications and Information xxiv
Document Conventions xxv
CHAPTER
1
An Overview of the Cisco Unified IP Phone 1-1
Understanding the Cisco Unified IP Phones 7970G/7971G-GE 1-2
What Networking Protocols Are Used? 1-5
Understanding the SIP Protocol 1-8
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What Features are Supported on the Cisco
Unified IP Phones 7970G/7971G-GE? 1-9
Feature Overview 1-9
Configuring Telephony Features 1-10
Configuring Network Parameters Using the Cisco Unified IP Phone 1-11
Providing Users with Feature Information 1-11
Understanding Security Features for Cisco Unified IP Phones 1-12
Overview of Supported Security Features 1-14
Understanding Security Profiles 1-17
Identifying Encrypted and Authenticated Phone Calls 1-17
Supporting 802.1X Authentication on Cisco Unified IP Phones 1-18
Overview 1-18
Required Network Components 1-19
Best Practices—Requirements and Recommendations 1-19
Security Restrictions 1-21
Overview of Configuring and Installing Cisco Unified IP Phones 1-21
Configuring Cisco Unified IP Phones in Cisco Unified CallManager 1-22
Checklist for Configuring the Cisco Unified IP Phone 7970G/7971G-GE in
Cisco Unified CallManager 1-22
Installing Cisco Unified IP Phones 1-26
Checklist for Installing the Cisco Unified IP Phone 7970G/7971G-GE in
Cisco Unified CallManager 1-27
CHAPTER
2
Preparing to Install the Cisco Unified IP Phone on Your Network 2-1
Understanding Interactions with Other Cisco Unified IP Communications
Products 2-2
Understanding How the Cisco Unified IP Phone Interacts with Cisco
Unified CallManager 2-2
Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-3
Providing Power to the Phone 2-4
Power Guidelines 2-5
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Phone Power Consumption and Display Brightness 2-5
Power Outage 2-7
Obtaining Additional Information about Power 2-7
Understanding Phone Configuration Files 2-8
SIP Dial Rules 2-9
Understanding the Phone Startup Process 2-9
Adding Phones to the Cisco Unified CallManager Database 2-13
Adding Phones with Auto-Registration 2-14
Adding Phones with Auto-Registration and TAPS 2-15
Adding Phones with Cisco Unified CallManager Administration 2-16
Adding Phones with BAT 2-16
Using Cisco Unified IP Phones with Different Protocols 2-17
Converting a New Phone from SCCP to SIP 2-18
Converting an In-Use Phone from SCCP to SIP 2-18
Converting an In-Use Phone from SIP to SCCP 2-19
Deploying a Phone in an SCCP and SIP Environment 2-19
Determining the MAC Address of a Cisco Unified IP Phone 2-20
CHAPTER
3
Setting Up the Cisco Unified IP Phone 3-1
Before You Begin 3-2
Network Requirements 3-2
Cisco Unified CallManager Configuration 3-2
Safety 3-3
Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components 3-5
Network and Access Ports 3-5
Handset 3-5
Speakerphone 3-6
Headset 3-6
Audio Quality Subjective to the User 3-7
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Connecting a Headset 3-7
Disabling a Headset 3-7
Using External Devices with Your Cisco Unified IP Phone 3-8
Installing the Cisco Unified IP Phone 3-9
Adjusting the Placement of the Cisco Unified IP Phone 3-12
Adjusting Cisco Unified IP Phone Placement on the Desktop 3-12
Securing the Phone with a Cable Lock 3-13
Mounting the Phone to the Wall 3-14
Verifying the Phone Startup Process 3-15
Configuring Startup Network Settings 3-17
Configuring Security on the Cisco Unified IP Phone 3-17
CHAPTER
4
Configuring Settings on the Cisco Unified IP Phone 4-1
Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE 4-2
Displaying a Configuration Menu 4-3
Unlocking and Locking Options 4-4
Editing Values 4-5
Overview of Options Configurable from a Phone 4-6
Network Configuration Menu 4-7
Device Configuration Menu 4-15
CallManager Configuration Menu 4-16
SIP Configuration Menu 4-18
SIP General Configuration Menu 4-18
Line Settings Menu 4-20
Call Preferences Menu 4-21
HTTP Configuration Menu 4-23
Locale Configuration Menu 4-25
NTP Configuration Menu 4-26
UI Configuration Menu 4-26
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Media Configuration Menu 4-28
Power Save Configuration Menu 4-32
Ethernet Configuration Menu 4-33
Security Configuration Menu 4-33
QoS Configuration Menu 4-35
Network Configuration 4-35
Security Configuration Menu 4-37
CTL File Screen 4-39
Trust List Screen 4-41
802.1X Authentication and Status 4-42
CHAPTER
5
Configuring Features, Templates, Services, and Users 5-1
Telephony Features Available for the Phone 5-2
Configuring Corporate Directories and Personal Directories 5-13
Configuring Corporate Directories 5-14
Configuring Personal Directory 5-14
Modifying Phone Button Templates 5-15
Configuring Softkey Templates 5-15
Setting Up Services 5-16
Adding Users to Cisco Unified CallManager 5-17
Managing the User Options Web Pages 5-17
Giving Users Access to the User Options Web Pages 5-18
Specifying Options that Appear on the User Options Web Pages 5-18
CHAPTER
6
Customizing the Cisco Unified IP Phone 6-1
Customizing and Modifying Configuration Files 6-1
Creating Custom Phone Rings 6-2
Ringlist.xml File Format Requirements 6-3
PCM File Requirements for Custom Ring Types 6-4
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Configuring a Custom Phone Ring 6-4
Creating Custom Background Images 6-5
List.xml File Format Requirements 6-5
PNG File Requirements for Custom Background Images 6-6
Configuring a Custom Background Image 6-7
Configuring Wideband Headset Codec 6-8
Configuring the Idle Display 6-9
Automatically Disabling the Cisco Unified IP Phone Touchscreen 6-11
CHAPTER
7
Viewing Model Information, Status, and Statistics on the Cisco
Unified IP Phone 7-1
Model Information Screen 7-2
Status Menu 7-3
Status Messages Screen 7-4
Network Statistics Screen 7-13
Firmware Versions Screen 7-15
Call Statistics Screen 7-16
CHAPTER
8
Monitoring the Cisco Unified IP Phone Remotely 8-1
Accessing the Web Page for a Phone 8-2
Disabling and Enabling Web Page Access 8-3
Device Information 8-4
Network Configuration 8-6
Network Statistics 8-11
Device Logs 8-14
Streaming Statistics 8-15
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CHAPTER
9
Troubleshooting and Maintenance 9-1
Resolving Startup Problems 9-2
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
Startup Process 9-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified CallManager 9-3
Identifying Error Messages 9-4
Checking Network Connectivity 9-4
Verifying TFTP Server Settings 9-4
Verifying IP Addressing and Routing 9-5
Verifying DNS Settings 9-6
Verifying Cisco Unified CallManager Settings 9-6
Cisco Unified CallManager and TFTP Services Are Not Running 9-6
Creating a New Configuration File 9-7
Registering the Phone with Cisco Unified CallManager 9-8
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-8
Cisco Unified IP Phone Resets Unexpectedly 9-9
Verifying Physical Connection 9-9
Identifying Intermittent Network Outages 9-9
Verifying DHCP Settings 9-10
Checking Static IP Address Settings 9-10
Verifying Voice VLAN Configuration 9-10
Verifying that the Phones Have Not Been Intentionally Reset 9-11
Eliminating DNS or Other Connectivity Errors 9-11
Checking Power Connection 9-12
Troubleshooting Cisco Unified IP Phone Security 9-12
General Troubleshooting Tips 9-15
Resetting or Restoring the Cisco Unified IP Phone 9-17
Performing a Basic Reset 9-18
Performing a Factory Reset 9-19
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Using the Quality Report Tool 9-20
Monitoring the Voice Quality of Calls 9-20
Using Voice Quality Metrics 9-21
Troubleshooting Tips 9-22
Where to Go for More Troubleshooting Information 9-24
Cleaning the Cisco Unified IP Phone 9-24
APPENDIX
A
Providing Information to Users Via a Website A-1
How Users Obtain Support for the Cisco Unified IP Phone A-2
Giving Users Access to the User Options Web Pages A-2
How Users Access the Online Help System on the Phone A-2
How Users Get Copies of Cisco Unified IP Phone Manuals A-3
How Users Subscribe to Services and Configure Phone Features A-4
How Users Access a Voice Messaging System A-4
How Users Configure Personal Directory A-5
Installing and Configuring the Cisco Unified IP Phone Address Book
Synchronizer A-6
APPENDIX
B
Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE 9
APPENDIX
C
Supporting International Users B-1
Adding Language Overlays to Phone Buttons B-1
Installing the Cisco Unified CallManager Locale Installer B-2
APPENDIX
D
Technical Specifications C-1
Physical and Operating Environment Specifications C-1
Cable Specifications C-2
Network and Access Port Pinouts C-2
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INDEX
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Preface
Overview
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1
(SIP), Cisco Unified IP Phones 7970G/7971G-GE provides the information you
need to understand, install, configure, manage, and troubleshoot the phones in the
Cisco Unified IP Phone 7970 series on a Voice-over-IP (VoIP) network.
Because of the complexity of an IP telephony network, this guide does not provide
complete and detailed information for procedures that you need to perform in
Cisco Unified CallManager or other network devices. See the “Related
Documentation” section on page xvii.
Audience
Network engineers, system administrators, or telecom engineers should review
this guide to learn the steps required to properly set up the Cisco Unified IP Phone
7970 Series on the network.
The tasks described are administration-level tasks and are not intended for
end-users of the phones. Many of the tasks involve configuring network settings
and affect the phone’s ability to function in the network.
Because of the close interaction between the Cisco Unified IP Phone and
Cisco Unified CallManager, many of the tasks in this manual require familiarity
with Cisco Unified CallManager.
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Preface
Organization
Organization
This manual is organized as follows:
Chapter 1, “An Overview of the Cisco
Unified IP Phone”
Provides a conceptual overview and description of
the Cisco Unified IP Phone
Chapter 2, “Preparing to Install the Cisco
Unified IP Phone on Your Network”
Describes how the Cisco Unified IP Phone
interacts with other key IP telephony components,
and provides an overview of the tasks required
prior to installation
Chapter 3, “Setting Up the Cisco
Unified IP Phone”
Describes how to properly and safely install and
configure the Cisco Unified IP Phone on your
network
Chapter 4, “Configuring Settings on the
Cisco Unified IP Phone”
Describes how to configure network settings,
verify status, and make global changes to the
Cisco Unified IP Phone
Chapter 5, “Configuring Features, Templates,
Services, and Users”
Provides an overview of procedures for
configuring telephony features, configuring
directories, configuring phone button and softkey
templates, setting up services, and adding users to
Cisco Unified CallManager
Chapter 6, “Customizing the Cisco Unified
IP Phone”
Explains how to customize phone ring sounds,
background images, and the phone idle display at
your site
Chapter 7, “Viewing Model Information, Status,
and Statistics on the Cisco Unified IP Phone”
Explains how to view model information, status
messages, network statistics, and firmware
information from the Cisco Unified IP Phone
Chapter 8, “Monitoring the Cisco
Unified IP Phone Remotely”
Provides tips for troubleshooting the
Cisco Unified IP Phone
Chapter 9, “Troubleshooting and Maintenance”
Provides tips for troubleshooting the
Cisco Unified IP Phone
Appendix A, “Providing Information to Users Via Provides suggestions for setting up a website for
a Website”
providing users with important information about
their Cisco Unified IP Phones
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Related Documentation
Appendix C, “Supporting International Users”
Provides information about setting up phones in
non-English environments
Appendix D, “Technical Specifications”
Provides technical specifications of the
Cisco Unified IP Phone
Related Documentation
For more information about Cisco Unified IP Phones or
Cisco Unified CallManager, refer to the following publications:
Cisco Unified IP Phones 7970G/7971G-GE
These publications are available at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
•
Cisco Unified IP Phone 7970 Series Guide
•
Cisco Unified IP Phone Features A–Z
•
Installing the Wall Mount Kit for the Cisco Unified IP Phone
•
Regulatory Compliance and Safety Information for the Cisco Unified IP
Phone 7900 Series
Cisco Unified CallManager Administration
These publications are available at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
•
Cisco Unified CallManager Administration Guide
•
Cisco Unified CallManager System Guide
•
Cisco Unified CallManager Security Guide
•
Cisco Unified CallManager Serviceability Administration Guide
•
Cisco Unified CallManager Serviceability System Guide
•
Cisco Unified CallManager Features and Services Guide
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Preface
Obtaining Documentation
•
Cisco Unified CallManager Bulk Administration Guide
•
Cisco Unified CallManager Troubleshooting Guide
•
Cisco Unified CallManager Compatibility Matrix
Troubleshooting
This document is available to registered Cisco.com users at the following URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
•
Using the 79xx Status Information for Troubleshooting tech note
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This
section explains the product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation
on a portable medium. The DVD enables you to access installation, configuration,
and command guides for Cisco hardware and software products. With the DVD,
you have access to the HTML documentation and some of the PDF files found on
the Cisco website at this URL:
http://www.cisco.com/univercd/home/home.htm
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Documentation Feedback
The Product Documentation DVD is created monthly and is released in the middle
of the month. DVDs are available singly or by subscription. Registered
Cisco.com users can order a Product Documentation DVD (product number
DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the
Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
Ordering Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered
users may order Cisco documentation at the Product Documentation Store at this
URL:
http://www.cisco.com/go/marketplace/docstore
If you do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Documentation Feedback
You can provide feedback about Cisco technical documentation on the
Cisco Technical Support & Documentation site area by entering your comments
in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.h
tml
From this site, you will find information about how to do the following:
•
Report security vulnerabilities in Cisco products
•
Obtain assistance with security incidents that involve Cisco products
•
Register to receive security information from Cisco
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Preface
Cisco Product Security Overview
A current list of security advisories, security notices, and security responses for
Cisco products is available at this URL:
http://www.cisco.com/go/psirt
To see security advisories, security notices, and security responses as they are
updated in real time, you can subscribe to the Product Security Incident Response
Team Really Simple Syndication (PSIRT RSS) feed. Information about how to
subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally
before we release them, and we strive to correct all vulnerabilities quickly. If you
think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•
For emergencies only — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack
or a condition for which a severe and urgent security vulnerability should be
reported. All other conditions are considered nonemergencies.
•
For nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
Tip
•
1 877 228-7302
•
1 408 525-6532
We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for
example, GnuPG) to encrypt any sensitive information that you send to Cisco.
PSIRT can work with information that has been encrypted with PGP versions 2.x
through 9.x.
Never use a revoked encryption key or an expired encryption key. The correct
public key to use in your correspondence with PSIRT is the one linked in the
Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.h
tml
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Product Alerts and Field Notices
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting
the data before sending any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product
Alerts and Cisco Field Notices. You can receive Cisco Product Alerts and Cisco
Field Notices by using the Product Alert Tool on Cisco.com. This tool enables
you to create a profile and choose those products for which you want to receive
information.
To access the Product Alert Tool, you must be a registered Cisco.com user. (To
register as a Cisco.com user, go to this URL:
http://tools.cisco.com/RPF/register/register.do) Registered users can access the
tool at this URL:
http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical
assistance. The Cisco Technical Support & Documentation website on Cisco.com
features extensive online support resources. In addition, if you have a valid
Cisco service contract, Cisco Technical Assistance Center (TAC) engineers
provide telephone support. If you do not have a valid Cisco service contract,
contact your reseller.
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Preface
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online
documents and tools for troubleshooting and resolving technical issues with
Cisco products and technologies. The website is available 24 hours a day at
this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website
requires a Cisco.com user ID and password. If you have a valid service contract
but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Use the Cisco Product Identification Tool to locate your product serial number
before submitting a request for service online or by phone. You can access this
tool from the Cisco Technical Support & Documentation website by clicking the
Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing
Cisco Product Identification Tool from the alphabetical list. This tool offers
three search options: by product ID or model name; by tree view; or, for certain
products, by copying and pasting show command output. Search results show an
illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before
placing a service call.
Tip
Displaying and Searching on Cisco.com
If you suspect that the browser is not refreshing a web page, force the browser to
update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical
documentation, not the entire Cisco.com website. On the Cisco.com home page,
click the Advanced Search link under the Search box and then click the
Technical Support & Documentation.radio button.
To provide feedback about the Cisco.com website or a particular technical
document, click Contacts & Feedback at the top of any Cisco.com web page.
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Obtaining Technical Assistance
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4
service requests. (S3 and S4 service requests are those in which your network is
minimally impaired or for which you require product information.) After you
describe your situation, the TAC Service Request Tool provides recommended
solutions. If your issue is not resolved using the recommended resources, your
service request is assigned to a Cisco engineer. The TAC Service Request Tool is
located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the
Cisco TAC by telephone. (S1 or S2 service requests are those in which your
production network is down or severely degraded.) Cisco engineers are assigned
immediately to S1 and S2 service requests to help keep your business operations
running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has
established severity definitions.
Severity 1 (S1)—An existing network is “down” or there is a critical impact to
your business operations. You and Cisco will commit all necessary resources
around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or
significant aspects of your business operations are negatively affected by
inadequate performance of Cisco products. You and Cisco will commit full-time
resources during normal business hours to resolve the situation.
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Obtaining Additional Publications and Information
Severity 3 (S3)—Operational performance of the network is impaired while most
business operations remain functional. You and Cisco will commit resources
during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product
capabilities, installation, or configuration. There is little or no effect on your
business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is
available from various online and printed sources.
•
The Cisco Product Quick Reference Guide is a handy, compact reference tool
that includes brief product overviews, key features, sample part numbers, and
abbreviated technical specifications for many Cisco products that are sold
through channel partners. It is updated twice a year and includes the latest
Cisco channel product offerings. To order and find out more about the
Cisco Product Quick Reference Guide, go to this URL:
http://www.cisco.com/go/guide
•
Cisco Marketplace provides a variety of Cisco books, reference guides,
documentation, and logo merchandise. Visit Cisco Marketplace, the
company store, at this URL:
http://www.cisco.com/go/marketplace/
•
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certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to
Cisco Press at this URL:
http://www.ciscopress.com
•
Packet magazine is the magazine for Cisco networking professionals. Each
quarter, Packet delivers coverage of the latest industry trends, technology
breakthroughs, and Cisco products and solutions, as well as network
deployment and troubleshooting tips, configuration examples, customer case
studies, certification and training information, and links to scores of in-depth
online resources. You can subscribe to Packet magazine at this URL:
http://www.cisco.com/packet
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Internet Protocol Journal is a quarterly journal published by Cisco Systems
for engineering professionals involved in designing, developing, and
operating public and private internets and intranets. You can access the
Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•
Networking products offered by Cisco Systems, as well as customer support
services, can be obtained at this URL:
http://www.cisco.com/en/US/products/index.html
•
Networking Professionals Connection is an interactive website where
networking professionals share questions, suggestions, and information
about networking products and technologies with Cisco experts and other
networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking
•
“What’s New in Cisco Documentation” is an online publication that provides
information about the latest documentation releases for Cisco products.
Updated monthly, this online publication is organized by product category to
direct you quickly to the documentation for your products. You can view the
latest release of “What’s New in Cisco Documentation” at this URL:
http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm
•
World-class networking training is available from Cisco. You can view
current offerings at this URL:
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This document uses the following conventions:
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xxvi
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Means reader be careful. In this situation, you might do something that could
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varoitusten lopussa näkyvien lausuntonumeroiden avulla.
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den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
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ausgeliefert wurden.
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Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
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på person. Før du begynner å arbeide med noe av utstyret, må du være
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TA VARE PÅ DISSE INSTRUKSJONENE
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INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
GUARDE ESTAS INSTRUÇÕES
¡Advertencia!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
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Varning!
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR
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Aviso
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você se encontra em uma situação em
que há risco de lesões corporais. Antes de trabalhar com qualquer
equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e
familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua
tradução nos avisos de segurança traduzidos que acompanham o dispositivo.
GUARDE ESTAS INSTRUÇÕES
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Advarsel
VIGTIGE SIKKERHEDSANVISNINGER
Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko
for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være
opmærksom på de involverede risici, der er ved elektriske kredsløb, og du
skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug
erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.
GEM DISSE ANVISNINGER
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C H A P T E R
1
An Overview of the Cisco
Unified IP Phone
The Cisco Unified IP Phones 7970G/7971G-GE are full-featured telephones that
provide voice communication over an Internet Protocol (IP) network. They
function much like digital business telephones, allowing you to place and receive
phone calls and to access features such as mute, hold, transfer, speed dial, call
forward, and more. In addition, because Cisco Unified IP Phones are connected
to your data network, they offer enhanced productivity features, including access
to network information, XML applications, and customizeable features. The
phones also support security features that include file authentication, device
authentication, signaling encryption, and media encryption.
The Cisco Unified IP Phones 7970G/7971G-GE provide a color touchscreen,
support for up to eight line or speed dial numbers, context-sensitive online help
for buttons and features, and a variety of other sophisticated functions.
The Cisco Unified IP Phone, like other network devices, must be configured and
managed. The phone supports G.711aLaw, G.711uLaw, G.729, G.729a, G.729b,
G.729ab audio compression, and G.722 wideband.
This chapter includes the following topics:
•
Understanding the Cisco Unified IP Phones 7970G/7971G-GE, page 1-2
•
What Networking Protocols Are Used?, page 1-5
•
Understanding the SIP Protocol, page 1-8
•
What Features are Supported on the Cisco
Unified IP Phones 7970G/7971G-GE?, page 1-9
•
Understanding Security Features for Cisco Unified IP Phones, page 1-12
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Chapter 1
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 7970G/7971G-GE
•
Caution
Overview of Configuring and Installing Cisco Unified IP Phones, page 1-21
Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a
Cisco Unified IP Phone might cause interference. For more information, refer to
the manufacturer's documentation of the interfering device.
Understanding the Cisco
Unified IP Phones 7970G/7971G-GE
Figure 1-1 shows the main components of the Cisco Unified IP Phones
7970G/7971G-GE.
Figure 1-1
1-2
Cisco Unified IP Phone
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Understanding the Cisco Unified IP Phones 7970G/7971G-GE
1
Programmable
buttons
Depending on configuration, programmable buttons provide access to:
•
Phone lines (line buttons)
•
Speed-dial numbers (speed-dial buttons, including the BLF speed-dial
feature)
•
Web-based phone services (for example, a Personal Address Book
button)
•
Phone features (for example, a Privacy button)
Buttons illuminate to indicate status:
Green, steady—Active call
Green, blinking—Held call
Amber, steady—Privacy in use
Amber, blinking—Incoming call
Red, steady—Remote line or BLF in use (shared line or
BLF status)
2
Footstand button
Allows you to adjust the angle of the phone base.
3
Display button
Awakens the touchscreen from sleep mode or disables it for cleaning.
No color—Ready for input
Green flashing—Disabled
Green steady—Sleep mode
4
Messages button
Auto-dials your voice message service (varies by service).
5
Directories button
Opens/closes the Directories menu. Use it to access call logs and directories.
6
Help button
Activates the Help menu.
7
Settings button
Opens/closes the Settings menu. Use it to change touchscreen and ring
settings.
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Understanding the Cisco Unified IP Phones 7970G/7971G-GE
8
Services Button
Opens/closes the Services menu.
9
Volume button
Controls the handset, headset, and speakerphone volume (off-hook) and the
ringer volume (on-hook).
10 Speaker button
Toggles the speakerphone on or off.
11 Mute button
Toggles the Mute feature on or off.
12 Headset button
Toggles the headset on or off.
13 Navigation button
Allows you to scroll through menus and highlight items. When the phone is
on-hook, displays phone numbers from your Placed Calls log.
14 Keypad
Allows you to dial phone numbers, enter letters, and choose menu items.
15 Softkey buttons
Each activates a softkey option (displayed on your phone screen).
16 Handset light strip Indicates an incoming call or new voice message.
17 Touchscreen
1-4
Shows phone features.
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What Networking Protocols Are Used?
What Networking Protocols Are Used?
Cisco Unified IP Phones support several industry-standard and Cisco networking
protocols required for voice communication. Table 1-1 provides an overview of
the networking protocols that the Cisco Unified IP Phones 7970G/7971G-GE
supports.
Table 1-1
Supported Networking Protocols on the Cisco Unified IP Phone
Networking Protocol
Purpose
Usage Notes
Bootstrap Protocol
(BootP)
BootP enables a network device such
as the Cisco Unified IP Phone to
discover certain startup information,
such as its IP address.
If you are using BootP to assign IP
addresses to the Cisco
Unified IP Phone, the BOOTP
Server option shows “Yes” in the
network configuration settings on the
phone.
Cisco Discovery
Protocol (CDP)
CDP is a device-discovery protocol
that runs on all Cisco-manufactured
equipment.
Dynamic Host
Configuration Protocol
(DHCP)
DHCP dynamically allocates and
assigns an IP address to network
devices.
The Cisco Unified IP Phone uses
CDP to communicate information
such as auxiliary VLAN ID, per port
power management details, and
Using CDP, a device can advertise its
Quality of Service (QoS) configuration
existence to other devices and
information with the Cisco Catalyst
receive information about other
switch.
devices in the network.
DHCP enables you to connect an IP
phone into the network and have the
phone become operational without
you needing to manually assign an IP
address or to configure additional
network parameters.
DHCP is enabled by default. If
disabled, you must manually
configure the IP address, subnet
mask, gateway, and a TFTP server on
each phone locally.
Cisco recommends that you use
DHCP custom option 150. With this
method, you configure the TFTP
server IP address as the option value.
For additional supported DCHP
configurations, refer to Cisco
Unified CallManager System Guide.
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What Networking Protocols Are Used?
Table 1-1
Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol
Purpose
HyperText Transfer
Protocol (HTTP)
Cisco Unified IP Phones use HTTP
HTTP is the standard way of
transferring information and moving for the XML services and for
documents across the Internet and the troubleshooting purposes.
World Wide Web.
IEEE 802.1X
The IEEE 802.1X standard defines a
client-server-based access control
and authentication protocol that
restricts unauthorized clients from
connecting to a LAN through
publicly accessible ports.
Until the client is authenticated,
802.1X access control allows only
Extensible Authentication Protocol
over LAN (EAPOL) traffic through
the port to which the client is
connected. After authentication is
successful, normal traffic can pass
through the port.
Internet Protocol (IP)
IP is a messaging protocol that
addresses and sends packets across
the network.
Usage Notes
The Cisco Unified IP Phone
implements the IEEE 802.1X
standard by providing support for the
EAP-MD5 option for 802.1X
authentication.
When 802.1X authentication is
enabled on the phone, you should
disable the PC port and voice VLAN.
Refer to the “Supporting 802.1X
Authentication on Cisco Unified IP
Phones” section on page 1-18 for
additional information.
To communicate using IP, network
devices must have an assigned IP
address, subnet, and gateway.
IP addresses, subnets, and gateways
identifications are automatically
assigned if you are using the Cisco
Unified IP Phone with Dynamic Host
Configuration Protocol (DHCP). If
you are not using DHCP, you must
manually assign these properties to
each phone locally.
Real-Time Transport
Protocol (RTP)
1-6
RTP is a standard protocol for
transporting real-time data, such as
interactive voice and video, over data
networks.
Cisco Unified IP Phones use the RTP
protocol to send and receive
real-time voice traffic from other
phones and gateways.
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What Networking Protocols Are Used?
Table 1-1
Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol
Purpose
Usage Notes
Real-Time Control
Protocol (RTCP)
RTCP works in conjunction with
RTP to provide QoS data (such as
jitter, latency, and round trip delay)
on RTP streams.
RTCP is disabled by default, but you
can enable it on a per phone basis
using Cisco Unified CallManager.
For more information, see the
“Network Configuration” section on
page 4-35.
Skinny Client Control
Protocol (SCCP)
SCCP includes a messaging set that You can configure the Cisco
allows communications between call Unified IP Phone to use either SCCP
control servers and endpoint clients or Session Initiation Protocol (SIP).
such as IP Phones. SCCP is
proprietary to Cisco Systems.
Session Initiation
Protocol (SIP)
SIP is an emerging standard for
setting up telephone calls,
multimedia conferencing, and other
types of communications on the
Internet.
You can configure the Cisco
Unified IP Phone to use either SCCP
or SIP.
Session Description
Protocol (SDP)
Session Description Protocol (SDP)
is the portion of the SIP protocol that
determines which parameters are
available during a connection
between two endpoints. Conferences
are established using only the SDP
capabilities that are supported by all
endpoints in the conference.
SDP capabilities, such as codec
types, DTMF detection and comfort
noise are normally configured on a
global basis by Cisco Unified
CallManager or Media Gateway in
operation. Some SIP endpoints may
allow these parameters to be
configured on the end point itself.
This may vary from vendor to
vendor.
Transmission Control
Protocol (TCP)
TCP is a connection-oriented
transport protocol.
Cisco Unified IP Phones use TCP to
connect to Cisco
Unified CallManager and to access
XML services.
Transport Layer
Security (TLS)
TLS is a standard protocol for
securing and authenticating
communications.
When security is implemented, Cisco
Unified IP Phones use the TLS
protocol when securely registering
with Cisco Unified CallManager.
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Understanding the SIP Protocol
Table 1-1
Supported Networking Protocols on the Cisco Unified IP Phone (continued)
Networking Protocol
Purpose
Usage Notes
Trivial File Transfer
Protocol (TFTP)
TFTP allows you to transfer files
over the network.
TFTP requires a TFTP server in your
network, which can be automatically
identified from the DHCP server. If
you want a phone to use a TFTP
server other than the one specified by
the DHCP server, you must manually
assign TFTP server from the
Network Configuration menu on the
phone.
On the Cisco Unified IP Phone,
TFTP enables you to obtain a
configuration file specific to the
phone type.
User Datagram Protocol UDP is a connectionless messaging Cisco Unified IP Phones transmit and
(UDP)
protocol for delivery of data packets. receive RTP streams, which utilize
UDP.
Related Topics
•
Understanding the SIP Protocol, page 1-8
•
Understanding Interactions with Other Cisco Unified IP Communications
Products, page 2-2
•
Understanding the Phone Startup Process, page 2-9
•
Network Configuration Menu, page 4-7
Understanding the SIP Protocol
Session Initiation Protocol (SIP) is the Internet Engineering Task Force (IETF)
standard for multimedia conferencing over IP. SIP is an ASCII-based,
application-layer control protocol (defined in RFC 3261) that can be used to
establish, maintain, and terminate calls between two or more endpoints.
Like other VoIP protocols, SIP is designed to address the functions of signaling
and session management within a packet telephony network. Signaling allows call
information to be carried across network boundaries. Session management
provides the ability to control the attributes of an end-to-end call.
1-8
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What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE?
What Features are Supported on the Cisco
Unified IP Phones 7970G/7971G-GE?
The Cisco Unified IP Phone functions much like a digital business phone,
allowing you to place and receive telephone calls. In addition to traditional
telephony features, the Cisco Unified IP Phone includes features that enable you
to administer and monitor the phone as a network device.
This section covers the following topics:
•
Feature Overview, page 1-9
•
Configuring Telephony Features, page 1-10
•
Configuring Network Parameters Using the Cisco Unified IP Phone,
page 1-11
•
Providing Users with Feature Information, page 1-11
Feature Overview
Cisco Unified IP Phones provide traditional telephony functionality, such as call
forwarding and transferring, redialing, speed dialing, conference calling, and
voice messaging system access. Cisco Unified IP phones also provide a variety of
other features. For an overview of the telephony features that the
Cisco Unified IP Phone supports, see the “Telephony Features Available for the
Phone” section on page 5-2.
As with other network devices, you must configure Cisco Unified IP Phones to
prepare them to access Cisco Unified CallManager and the rest of the IP network.
By using DHCP, you have fewer settings to configure on a phone, but can
manually configure an IP address, TFTP server, and subnet mask if your network
requires it. For instructions on configuring the network settings on the
Cisco Unified IP Phones, see Chapter 4, “Configuring Settings on the
Cisco Unified IP Phone.”
The Cisco Unified IP Phone can interact with other services and devices on your
IP network to provide enhanced functionality. For example, you can integrate the
Cisco Unified IP Phones with the corporate Lightweight Directory Access
Protocol 3 (LDAP3) standard directory to enable users to search for co-workers
contact information directly from their IP phones. You can also use XML to
enable users to access information such as weather, stocks, quote of the day, and
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Chapter 1
What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE?
An Overview of the Cisco Unified IP Phone
other web-based information. For information about configuring such services,
see the “Configuring Corporate Directories and Personal Directories” section on
page 5-13 and the “Setting Up Services” section on page 5-16.
Finally, because the Cisco Unified IP Phone is a network device, you can obtain
detailed status information from it directly. This information can assist you with
troubleshooting any problems users might encounter when using their IP phones.
See Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco
Unified IP Phone,” for more information.
Related Topics
•
Configuring Settings on the Cisco Unified IP Phone, page 4-1
•
Configuring Features, Templates, Services, and Users, page 5-1
•
Troubleshooting and Maintenance, page 9-1
Configuring Telephony Features
You can modify certain settings for the Cisco Unified IP Phone from the
Cisco Unified CallManager Administration application. Use this web-based
application to set up phone registration criteria and calling search spaces, to
configure corporate directories and services, and to modify phone button
templates, among other tasks. See the “Telephony Features Available for the
Phone” section on page 5-2 and Cisco Unified CallManager Administration
Guide for additional information.
In some places, this manual provides partial instructions for procedures that
involve Cisco Unified CallManager Administration. These instructions are
intended to point you to the appropriate page in the Cisco Unified CallManager
application and to provide some initial guidance.
For more information about the Cisco Unified CallManager Administration
application, refer to Cisco Unified CallManager documentation, including Cisco
Unified CallManager Administration Guide. You can also use the
context-sensitive help available within the application for guidance. Access
context-sensitive help by choosing Help > This Page from the main menu bar.
You can access the complete Cisco Unified CallManager documentation suite at
this location:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
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What Features are Supported on the Cisco Unified IP Phones 7970G/7971G-GE?
Configuring Network Parameters Using the Cisco Unified IP
Phone
You can configure parameters such as DHCP, TFTP, and IP settings on the phone
itself. You can also obtain statistics about a current call or firmware versions on
the phone.
For more information about configuring features and viewing statistics from the
phone, see Chapter 4, “Configuring Settings on the Cisco Unified IP Phone,” and
see Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco
Unified IP Phone.”
Providing Users with Feature Information
If you are a system administrator, you are likely the primary source of information
for Cisco Unified IP Phone users in your network or company. To ensure that you
distribute the most current feature and procedural information, familiarize
yourself with Cisco Unified IP Phone documentation. Make sure to visit the
Cisco Unified IP Phone web site:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
From this site, you can view various user guides. For complete ordering
information, see the “Obtaining Documentation” section on page -Boilerplate 1.
In addition to providing users with documentation, it is important to inform them
about available Cisco Unified IP Phone features—including features specific to
your company or network—and about how to access and customize those
features, if appropriate.
For a summary of some of the key information that phone users need their system
administrators to provide, see Appendix A, “Providing Information to Users Via
a Website.”
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An Overview of the Cisco Unified IP Phone
Understanding Security Features for Cisco Unified IP Phones
Understanding Security Features for Cisco Unified IP
Phones
Implementing security in the Cisco Unified CallManager system prevents identity
theft of the phone and Cisco Unified CallManager server, prevents data
tampering, and prevents call signaling and media stream tampering.
To alleviate these threats, the Cisco IP telephony network establishes and
maintains authenticated and encrypted communication streams between a phone
and the server, digitally signs files before they are transferred to a phone, and
encrypts media streams and call signaling between Cisco Unified IP phones.
The Cisco Unified IP Phones 7970G/7971G-GE (SIP) use the SIP Phone security
profile, which defines whether the device is nonsecure, authenticated, or
encrypted. For information on applying the security profile to the phone, refer to
the Cisco Unified CallManager Security Guide.
If you configure security-related settings in Cisco Unified CallManager
Administration, the phone configuration file will contain sensitive information.
To ensure the privacy of a configuration file, you must configure it for encryption.
For detailed information, refer to the “Configuring Encrypted Phone
Configuration Files” chapter in Cisco Unified CallManager Security Guide.
Table 1-2 shows where you can find additional information about security in this
and other documents.
Table 1-2
Cisco Unified IP Phone and Cisco Unified CallManager Security Topics
Topic
Reference
Detailed explanation of security, including set up, Refer to Cisco Unified CallManager Security
Guide.
configuration, and troubleshooting information
for Cisco Unified CallManager and Cisco
Unified IP Phones
Security features supported on the Cisco Unified
IP Phone
See the “Overview of Supported Security
Features” section on page 1-14.
Restrictions regarding security features
See the “Security Restrictions” section on
page 1-21.
Identifying phone calls for which security is
implemented
See the “Identifying Encrypted and Authenticated
Phone Calls” section on page 1-17.
1-12
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Table 1-2
Cisco Unified IP Phone and Cisco Unified CallManager Security Topics (continued)
Topic
TLS connection
Reference
•
See the “What Networking Protocols Are
Used?” section on page 1-5.
•
See the “Understanding Phone Configuration
Files” section on page 2-8.
Security and the phone startup process
See the “Understanding the Phone Startup
Process” section on page 2-9.
Security and phone configuration files
See the “Understanding Phone Configuration
Files” section on page 2-8.
Changing the TFTP Server 1 or TFTP Server 2
See the Table 4-1“Network Configuration Menu”
option on the phone when security is implemented section on page 4-7.
Understanding security icons in the
See the “CallManager Configuration Menu”
CallManager 1 through CallManager 5 options in section on page 4-16.
the Device Configuration Menu on the phone
Items on the Security Configuration menu that you See the “Security Configuration Menu” section on
access from the Device Configuration menu on the page 4-33.
phone
Items on the Security Configuration screen that
you access from the Settings menu on the phone
See the “Security Configuration Menu” section on
page 4-37.
Unlocking the CTL file
See the “CTL File Screen” section on page 4-39.
Disabling access to a phone’s web pages
See the “Disabling and Enabling Web Page
Access” section on page 8-3.
Troubleshooting
Deleting the CTL file from the phone
•
See the “Troubleshooting Cisco Unified IP
Phone Security” section on page 9-12.
•
Refer to Cisco Unified CallManager Security
Guide.
See the “Resetting or Restoring the Cisco Unified
IP Phone” section on page 9-17.
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Understanding Security Features for Cisco Unified IP Phones
Table 1-2
Cisco Unified IP Phone and Cisco Unified CallManager Security Topics (continued)
Topic
Reference
Resetting or restoring the phone
See the “Resetting or Restoring the Cisco Unified
IP Phone” section on page 9-17.
802.1X Authentication for Cisco Unified IP
Phones
See these sections:
•
“Supporting 802.1X Authentication on Cisco
Unified IP Phones” section on page 1-18
•
“802.1X Authentication and Status” section
on page 4-42
•
“Troubleshooting Cisco Unified IP Phone
Security” section on page 9-12
Overview of Supported Security Features
This section provides an overview of the security features that the phone supports.
For more information about these features and about Cisco Unified CallManager
and Cisco Unified IP Phone security, refer to the Cisco Unified CallManager
Security Guide.
Also refer to the Cisco Unified CallManager Security Guide to obtain a list of
interactions, restrictions, and limitations for security.
For information about current security settings on a phone, choose Settings >
Security Configuration and choose Settings > Device Configuration >
Security Configuration.. For more information, see the “Security Configuration
Menu” section on page 4-37 and the “Security Configuration Menu” section on
page 4-33.
Note
1-14
Most security features are available only if a certificate trust list (CTL) is installed
on the phone. For more information about the CTL, refer to Cisco Unified
CallManager Security Guide.
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Table 1-3
Overview of Security Features
Feature
Description
Image authentication
Signed binary files (with the extension .sbn) prevent tampering with
the firmware image before it is loaded on a phone. Tampering with
the image causes a phone to fail the authentication process and
reject the new image.
Customer-site certificate
installation
Each Cisco Unified IP Phone requires a unique certificate for device
authentication. Phones include a manufacturing installed
certificate, but for additional security, you can specify in Cisco
Unified CallManager Administration that a certificate be installed
by using the CAPF. Alternatively, you can initiate the installation
of an LSC from the Security Configuration menu on the phone.
Device authentication
Occurs between the Cisco Unified CallManager server and the
phone when each entity accepts the certificate of the other entity.
Determines whether a secure connection between the phone and a
Cisco Unified CallManager should occur, and, if necessary, creates
a secure signaling path between the entities using TLS protocol.
Cisco Unified CallManager will not register phones unless they can
be authenticated by the Cisco Unified CallManager.
File authentication
Validates digitally-signed files that the phone downloads. The
phone validates the signature to make sure that file tampering did
not occur after the file creation. Files that fail authentication are not
written to Flash memory on the phone. The phone rejects such files
without further processing.
Signaling Authentication
Uses the TLS protocol to validate that no tampering has occurred to
signaling packets during transmission.
Manufacturing installed
certificate
Each Cisco Unified IP Phone contains a unique manufacturing
installed certificate (MIC), which is used for device authentication.
The MIC is a permanent unique proof of identity for the phone, and
allows Cisco Unified CallManager to authenticate the phone.
Media encryption
Uses SRTP to ensure that the media streams between supported
devices proves secure and that only the intended device receives
and reads the data. Includes creating a media master key pair for the
devices, delivering the keys to the devices, and securing the
delivery of the keys while the keys are in transport.
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Understanding Security Features for Cisco Unified IP Phones
Table 1-3
Overview of Security Features (continued)
Feature
Description
Signaling Encryption
Ensures that all SIP signaling messages that are sent between the
device and the Cisco Unified CallManager server are encrypted.
CAPF (Certificate Authority
Proxy Function)
Implements parts of the certificate generation procedure that are too
processing-intensive for the phone, and it interacts with the phone
for key generation and certificate installation. The CAPF can be
configured to request certificates from customer-specified
certificate authorities on behalf of the phone, or it can be configured
to generate certificates locally.
Security Profiles
Defines whether the phone is nonsecure, authenticated, or
encrypted.
Encrypted Configuration files
Enables privacy of phone configuration files.
Optional disabling of the web
server functionality for a phone
You can prevent access to a phone’s web page, which displays a
variety of operational statistics for the phone.
Phone hardening
•
Additional security options, which you control from Cisco
Unified CallManager Administration:
– Disabling PC port
– Disabling Gratuitous ARP
– Disabling PC Voice VLAN access
– Disabling access to the Setting menus, or providing
restricted access that allows access to the User Preferences
menu and saving volume changes only
Disabling access to web pages for a phone.
Note
802.1X Authentication
1-16
You can view current settings for the PC Port Disabled,
GARP Enabled, and Voice VLAN enabled options by
looking at the phone’s Security Configuration menu. For
more information, see the “Device Configuration Menu”
section on page 4-15.
The Cisco Unified IP Phone can use 802.1X authentication to
request and gain access to the network. See the “Supporting 802.1X
Authentication on Cisco Unified IP Phones” section on page 1-18
for more information.
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Related Topics
•
Identifying Encrypted and Authenticated Phone Calls, page 1-17
•
Device Configuration Menu, page 4-15
•
Security Restrictions, page 1-21
Understanding Security Profiles
All Cisco Unified IP Phones that support Cisco Unified CallManager 5.1 use a
security profile, which defines whether the phone is nonsecure, authenticated, or
encrypted. For information about configuring the security profile and applying
the profile to the phone, refer to the Cisco Unified CallManager Security Guide.
To view the security profile name on the phone, perform these steps:
Procedure
Step 1
Select Settings.
Step 2
Select Security Configuration.
Related Topics
•
Identifying Encrypted and Authenticated Phone Calls, page 1-17
•
Security Restrictions, page 1-21
•
Device Configuration Menu, page 4-15
Identifying Encrypted and Authenticated Phone Calls
When security is implemented for a phone, you can identify authenticated or
encrypted phone calls by icons on the LCD screen on the phone.
In an authenticated call, all devices participating in the establishment of the call
are authenticated by the Cisco Unified CallManager. When a call in progress is
authenticated end-to-end, the call progress icon to the right of the call duration
timer in the phone LCD screen changes to the following icon:
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Understanding Security Features for Cisco Unified IP Phones
In an encrypted call, all devices participating in the establishment of the call are
authenticated by the Cisco Unified CallManager. In addition, call signaling and
media streams are encrypted. An encrypted call offers the highest level of
security, providing integrity and privacy to the call. When a call in progress is
being encrypted, the call progress icon to the right of the call duration timer in the
phone LCD screen changes to the following icon:
Note
If the call is routed through non-IP call legs, for example, H.323 or PSTN, the call
will be nonsecure even though it is encrypted within the IP network and has a lock
icon associated with it.
Related Topic
•
Understanding Security Features for Cisco Unified IP Phones, page 1-12
•
Security Restrictions, page 1-21
Supporting 802.1X Authentication on Cisco Unified IP Phones
These sections provide information about 802.1X support on the Cisco Unified IP
Phones:
•
Overview, page 1-18
•
Required Network Components, page 1-19
•
Best Practices—Requirements and Recommendations, page 1-19
Overview
Cisco Unified IP phones and Cisco Catalyst switches have traditionally used
Cisco Discovery Protocol (CDP) to identify each other and determine parameters
such as VLAN allocation and inline power requirements. However, CDP is not
used to identify any locally attached PCs, therefore Cisco Unified IP Phones
provide an EAPOL pass-through mechanism, whereby a PC locally attached to
the IP phone, may pass through EAPOL messages to the 802.1X authenticator in
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the LAN switch. This prevents the IP phone from having to act as the
authenticator, yet allows the LAN switch to authenticate a data end point prior to
accessing the network.
In conjunction with the EAPOL pass-through mechanism, Cisco Unified IP
Phones provide a proxy EAPOL-Logoff mechanism. In the event that the locally
attached PC is disconnected from the IP phone, the LAN switch would not see the
physical link fail, because the link between the LAN switch and the IP phone is
maintained. To avoid compromising network integrity, the IP phone sends an
EAPOL-Logoff message to the switch, on behalf of the downstream PC, which
triggers the LAN switch to clear the authentication entry for the downstream PC.
The Cisco Unified IP phones also contain an 802.1X supplicant, in addition to the
EAPOL pass-through mechanism. This supplicant allows network administrators
to control the connectivity of IP phones to the LAN switch ports. The initial
release of the IP phone 802.1X supplicant implements the EAP-MD5 option for
802.1X authentication.
Required Network Components
Support for 802.1X authentication on Cisco Unified IP Phones requires several
components, including:
•
Cisco Unified IP Phone—The phone acts as the 802.1X supplicant, which
initiates the request to access the network.
•
Cisco Secure Access Control Server (ACS) (or other third-party
authentication server)—The authentication server and the phone must both be
configured with a shared secret that is used to authenticate the phone.
•
Cisco Catalyst Switch (or other third-party switch)—The switch must support
802.1X so it can act as the authenticator and pass the messages between the
phone and the authentication server. When the exchange is completed, the
switch then grants or denies the phone access to the network.
Best Practices—Requirements and Recommendations
•
Enable 802.1X Authentication—If you want to use the 802.1X standard to
authenticate Cisco Unified IP Phones, be sure that you have properly
configured the other components before enabling it on the phone. See the
“802.1X Authentication and Status” section on page 4-42 for more
information.
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Understanding Security Features for Cisco Unified IP Phones
•
Configure PC Port—The 802.1X standard does not take into account the use
of VLANs and thus recommends that only a single device should be
authenticated to a specific switch port. However, some switches (including
Cisco Catalyst switches) support multi-domain authentication. The switch
configuration determines whether you can connect a PC to the phone’s PC
port.
– Enabled—If you are using a switch that supports multi-domain
authentication, you can enable the PC port and connect a PC to it. In this
case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor
the authentication exchanges between the switch and the attached PC.
For more information about IEEE 802.1X support on the Cisco Catalyst
switches, refer to the Cisco Catalyst switch configuration guides at:
http://www.cisco.com/en/US/products/hw/switches/tsd_products_suppo
rt_category_home.html
– Disabled—If the switch does not support multiple 802.1X-compliant
devices on the same port, you should disable the PC Port when 802.1X
authentication is enabled. See the “Security Configuration Menu”
section on page 4-33 for more information. If you do not disable this port
and subsequently attempt to attach a PC to it, the switch will deny
network access to both the phone and the PC.
•
Configure Voice VLAN—Because the 802.1X standard does not account for
VLANs, you should configure this setting based on the switch support:
– Enabled—If you are using a switch that supports multi-domain
authentication, you can continue to use the voice VLAN.
– Disabled—If the switch does not support multi-domain authentication,
disable the Voice VLAN and consider assigning the port to the native
VLAN. See the “Security Configuration Menu” section on page 4-33 for
more information.
•
1-20
Enter MD5 Shared Secret—If you disable 802.1X authentication or perform
a factory reset on the phone, the previously configured MD5 shared secret is
deleted. See the “802.1X Authentication and Status” section on page 4-42 for
more information.
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Security Restrictions
A user cannot barge into an encrypted call if the phone that is used to barge is not
configured for encryption. When barge fails in this case, a reorder tone (fast busy
tone) plays on the phone on which the user initiated the barge.
If the initiator phone is configured for encryption, the barge initiator can barge
into an authenticated or nonsecure call from the encrypted phone. After the barge
occurs, Cisco Unified CallManager classifies the call as nonsecure.
If the initiator phone is configured for encryption, the barge initiator can barge
into an encrypted call, and the phone indicates that the call is encrypted.
A user can barge into an authenticated call, even if the phone that is used to barge
is nonsecure. The authentication icon continues to appear on the authenticated
devices in the call, even if the initiator phone does not support security.
Overview of Configuring and Installing Cisco
Unified IP Phones
When deploying a new IP telephony system, system administrators and network
administrators must complete several initial configuration tasks to prepare the
network for IP telephony service. For information and a checklist for setting up
and configuring a complete Cisco IP telephony network, refer to the “System
Configuration Overview” chapter in Cisco Unified CallManager System Guide.
After you have set up the IP telephony system and configured system-wide
features in Cisco Unified CallManager, you can add IP phones to the system.
The following topics provide an overview of procedures for adding
Cisco Unified IP Phones to your network:
•
Configuring Cisco Unified IP Phones in Cisco Unified CallManager,
page 1-22
•
Installing Cisco Unified IP Phones, page 1-26
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Overview of Configuring and Installing Cisco Unified IP Phones
Configuring Cisco Unified IP Phones in Cisco Unified
CallManager
To add phones to the Cisco Unified CallManager database, you can use:
•
Auto-registration
•
Cisco Unified CallManager Administration
•
Bulk Administration Tool (BAT)
•
BAT and the Tool for Auto-Registered Phones Support (TAPS)
For more information about these choices, see the “Adding Phones to the Cisco
Unified CallManager Database” section on page 2-13.
For general information about configuring phones in Cisco Unified CallManager,
refer to the “Cisco Unified IP Phone” chapter in Cisco Unified CallManager
System Guide and the “Cisco Unified IP Phone Configuration” chapter in
Cisco Unified CallManager Administration Guide.
Checklist for Configuring the Cisco Unified IP Phone 7970G/7971G-GE in Cisco
Unified CallManager
Table 1-4 provides an overview and checklist of configuration tasks for the Cisco
Unified IP Phone 7970G/7971G-GE in Cisco Unified CallManager
Administration. The list presents a suggested order to guide you through the
phone configuration process. Some tasks are optional, depending on your system
and user needs. For detailed procedures and information, refer to the sources in
the list.
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Table 1-4
Checklist for Configuring the Cisco Unified IP Phone 7970G/7971G-GE in
Cisco Unified CallManager
Task
Purpose
For More Information
1. Gather the following information
about the phone:
Provides list of
configuration requirements
for setting up phones.
Refer to the Cisco Unified
CallManager System Guide,
Cisco Unified IP Phone
chapter.
•
Phone Model
•
MAC address
•
Physical location of the phone
•
Name or user ID of phone user
•
Device pool
•
Calling search space and location
information (if used)
•
Number of lines, associated
directory numbers (DNs), and
partitions to assign to the phone
•
Cisco Unified CallManager user to
associate with the phone
•
Phone usage information that
affects phone button template,
softkey template, phone features,
IP Phone services, or phone
applications
2. Customize phone button templates
(if required).
Identifies preliminary
configuration that you need
to perform before
configuring individual
phones, such as phone
button templates or softkey
templates.
Changes the number of line
buttons, speed-dial buttons,
Service URL buttons or adds
a Privacy button to meet
user needs.
See the “Telephony Features
Available for the Phone”
section on page 5-2.
Refer to the Cisco Unified
CallManager Administration
Guide,
Phone Button Template
Configuration chapter.
See the “Modifying Phone
Button Templates” section on
page 5-15.
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Table 1-4
Checklist for Configuring the Cisco Unified IP Phone 7970G/7971G-GE in
Cisco Unified CallManager (continued)
Task
Purpose
For More Information
3. Add and configure the phone by
completing these required fields in
the Phone Configuration window:
Adds the device with its
default settings to the Cisco
Unified CallManager
database.
Refer to the Cisco Unified
CallManager Administration
Guide, Cisco
Unified IP Phone
Configuration chapter.
•
Phone type
•
Description (user name or ID)
•
MAC address
•
Device pool
•
Partition
•
Calling Search Space
•
Button template
•
Product Specific Configuration
•
Softkey template (if customized)
4. Add and configure directory
numbers (lines) on the phone by
completing these required fields in
the Directory Number Configuration
window.
•
Directory number(s)
•
Partition
•
Multiple Calls and Call Waiting
•
Call Forwarding and Pickup (if
used)
•
Voice Messaging (if used)
1-24
For information about Product
Specific Configuration fields,
refer to “I” Button Help in the
Phone Configuration window.
Adds primary and secondary Refer to Cisco Unified
CallManager Administration
directory numbers and
Guide:
features associated with
directory numbers to the
• “Cisco Unified IP Phone
phone.
Configuration” chapter
•
“Directory Number
Configuration” chapter
•
“Creating a Cisco Unity
Voice Mailbox” section.
See the “Telephony Features
Available for the Phone”
section on page 5-2.
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Table 1-4
Checklist for Configuring the Cisco Unified IP Phone 7970G/7971G-GE in
Cisco Unified CallManager (continued)
Task
Purpose
For More Information
5. Customize softkey templates.
Adds, deletes, or changes
order of softkey features that
display on the user’s phone
to meet feature usage needs.
Refer to the Cisco Unified
CallManager Administration
Guide,
Softkey Template
Configuration chapter.
See the “Configuring Softkey
Templates” section on
page 5-15.
6. Configure speed-dial buttons and
assign speed-dial numbers
(optional).
Adds speed-dial buttons and Refer to the Cisco Unified
numbers.
CallManager Administration
Guide, Cisco
Note
Users can change
Unified IP Phone
speed-dial settings
Configuration chapter,
on their phones by
“Configuring Speed-Dial
using Cisco
Buttons” section.
Unified IP Phone
User Options.
7. Configure Cisco Unified IP Phone
services and assign services
(optional).
Provides IP Phone services. Refer to the Cisco Unified
CallManager Administration
Note
Users can add or
Guide, Cisco
change services on
Unified IP Phone Services
their phones by
Configuration chapter.
using the Cisco
See the “Setting Up Services”
Unified IP Phone
section on page 5-16.
User Options.
8. Assign services to phone buttons
(optional).
Provides single button
access to an IP phone
service or URL.
Refer to the Cisco Unified
CallManager Administration
Guide, Cisco
Unified IP Phone
Configuration chapter,
“Adding a Cisco
Unified IP Phone Service to a
Phone Button” section.
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Chapter 1
An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
Table 1-4
Checklist for Configuring the Cisco Unified IP Phone 7970G/7971G-GE in
Cisco Unified CallManager (continued)
Task
Purpose
For More Information
9. Add user information by configuring Adds user information to the
global directory for Cisco
required fields:
Unified CallManager.
• Name (last)
Note
To search for a user
• User ID
in the Corporate
• Password (for User Options web
Directory, add user
pages)
information to Cisco
Unified
• PIN (for use with Extension
CallManager.
Mobility and Personal Directory)
Refer to the Cisco Unified
CallManager Administration
Guide, “End User
Configuration” chapter.
10. Associate a user with a phone
(optional).
Refer to Cisco Unified
CallManager Administration
Guide, “End User
Configuration” chapter,
“Associating Devices to a
User” section.
Provides users with control
over their phone such as
forwarding calls or adding
speed-dial numbers or
services.
Note
Some phones, such
as those in
conference rooms,
do not have an
associated user.
See the “Adding Users to
Cisco Unified CallManager”
section on page 5-17.
Installing Cisco Unified IP Phones
After you have added the phones to the Cisco Unified CallManager database, you
can complete the phone installation. You (or the phone users) can install the
phone at the users’s location. The Cisco Unified IP Phone Installation Guide that
ships in the box with each phone provides directions for connecting the phone
handset, cables, and other accessories.
1-26
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Overview of Configuring and Installing Cisco Unified IP Phones
Note
Before you install a phone, even if it is new, upgrade the phone to the current
firmware image. For more information about upgrading, refer to the Readme file
for your phone, which is located at:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
After the phone is connected to the network, the phone startup process begins and
the phone registers with Cisco Unified CallManager. To finish installing the
phone, configure the network settings on the phone depending on whether you
enable or disable DHCP service.
If you used auto-registration, you need to update the specific configuration
information for the phone such as associating the phone with a user, changing the
button table, or directory number.
Checklist for Installing the Cisco Unified IP Phone 7970G/7971G-GE in Cisco
Unified CallManager
Table 1-5 provides an overview and checklist of installation tasks for the Cisco
Unified IP Phone 7970G/7971G-GE. The list presents a suggested order to guide
you through the phone installation. Some tasks are optional, depending on your
system and user needs. For detailed procedures and information, refer to the
sources in the list.
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Chapter 1
An Overview of the Cisco Unified IP Phone
Overview of Configuring and Installing Cisco Unified IP Phones
Table 1-5
Checklist for Installing the Cisco Unified IP Phone
Task
Purpose
1. Choose the power source for the phone: Determines how the phone
receives power.
– Power over Ethernet (PoE)
For More Information
See the “Providing Power
to the Phone” section on
page 2-4.
– External power supply
2. Assemble the phone, adjust phone
placement, and connect the network
cable.
Locates and installs the phone See the “Installing the
in the network.
Cisco Unified IP Phone”
section on page 3-9.
See the “Adjusting the
Placement of the Cisco
Unified IP Phone” section
on page 3-12.
3. Monitor the Phone Startup Process.
1-28
Verifies that phone is
configured properly.
See the “Verifying the
Phone Startup Process”
section on page 3-15.
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Overview of Configuring and Installing Cisco Unified IP Phones
Table 1-5
Checklist for Installing the Cisco Unified IP Phone (continued)
Task
Purpose
For More Information
Using DHCP—The IP address See the “Configuring
is automatically assigned and Startup Network Settings”
the Cisco Unified IP Phone is section on page 3-17.
directed to a TFTP Server.
See the “Network
Note
Unlock the phone settings before
Configuration Menu”
making these changes from the
Note
Consult with the
phone.
network administrator section on page 4-7.
if you need to assign
To enable DHCP:
an alternative TFTP
server instead of using
• Set DHCP Enabled to Yes.
the TFTP server
• To use an alternate TFTP server,
assigned by DHCP.
Enter IP address for TFTP Server 1.
Without DHCP—You must
To disable DHCP:
configure the IP address,
• Set DHCP Enabled to No.
TFTP server, subnet mask,
domain name, and default
• Enter static IP address for phone.
router locally on the phone.
• Enter subnet mask.
4. Configure these network settings on
the phone by choosing
Settings>Network Configuration.
•
Enter default router IP addresses.
•
Enter domain name where phone
resides.
•
Set Alternate TFTP Server to Yes
Enter IP address for TFTP Server 1.
5. Set up Security on the phone.
Provides protection against
data tampering threats and
identity theft of phones.
See the “Configuring
Security on the Cisco
Unified IP Phone” section
on page 3-17.
6. Make calls with the Cisco Unified IP
Phone.
Verifies that the phone and
features work correctly.
Refer to the Cisco Unified
IP Phone 7970 Guide.
7. Provide information to end users about Ensures that users have
how to use their phones and how to
adequate information to
configure their phone options.
successfully use their Cisco
Unified IP Phones.
See “Providing
Information to Users Via a
Website” section on
page A-1.
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Overview of Configuring and Installing Cisco Unified IP Phones
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C H A P T E R
2
Preparing to Install the Cisco
Unified IP Phone on Your Network
Cisco Unified IP Phones enable you to communicate using voice over a data
network. To provide this capability, the IP Phones depend upon and interact with
several other key Cisco IP Telephony and network components, including
Cisco Unified CallManager, DNS and DHCP servers, TFTP servers, media
resources, Cisco prestandard inline power, and so on.
This chapter focuses on the interactions between the Cisco Unified IP Phones
7970G/7971G-GE and Cisco Unified CallManager, DNS and DHCP servers,
TFTP servers, and switches. It also describes options for powering phones.
For related information about voice and IP communications, refer to this URL:
http://www.cisco.com/en/US/partner/products/sw/voicesw/index.html
This chapter provides an overview of the interaction between the
Cisco Unified IP Phones 7970G/7971G-GE and other key components of the
Voice over IP (VoIP) network. It includes the following topics:
•
Understanding Interactions with Other Cisco Unified IP Communications
Products, page 2-2
•
Providing Power to the Phone, page 2-4
•
Understanding Phone Configuration Files, page 2-8
•
Understanding the Phone Startup Process, page 2-9
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Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified IP Communications Products
•
Adding Phones to the Cisco Unified CallManager Database, page 2-13
•
Using Cisco Unified IP Phones with Different Protocols, page 2-17
•
Determining the MAC Address of a Cisco Unified IP Phone, page 2-20
Understanding Interactions with Other Cisco
Unified IP Communications Products
To function in the IP telephony network, the Cisco Unified IP Phone must be
connected to a networking device, such as a Cisco Catalyst switch. You must also
register the Cisco Unified IP Phone with a Cisco Unified CallManager system
before sending and receiving calls.
This section includes the following topics:
•
Understanding How the Cisco Unified IP Phone Interacts with Cisco
Unified CallManager, page 2-2
•
Understanding How the Cisco Unified IP Phone Interacts with the VLAN,
page 2-3
Understanding How the Cisco Unified IP Phone Interacts with
Cisco Unified CallManager
Cisco Unified CallManager is an open and industry-standard call processing
system. Cisco Unified CallManager software sets up and tears down calls
between phones, integrating traditional PBX functionality with the corporate IP
network. Cisco Unified CallManager manages the components of the IP
telephony system—the phones, the access gateways, and the resources necessary
for such features as call conferencing and route planning. Cisco Unified
CallManager also provides:
2-2
•
Firmware for phones
•
Authentication and encryption (if configured for the telephony system)
•
Configuration file and CTL file, via TFTP service
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Understanding Interactions with Other Cisco Unified IP Communications Products
•
Phone registration
•
Call preservation, so that a media session continues if signaling is lost
between the primary CallManager and a phone)
For information about configuring Cisco Unified CallManager to work with the
IP devices described in this chapter, refer to Cisco Unified CallManager
Administration Guide, Cisco Unified CallManager System Guide, and to Cisco
Unified CallManager Security Guide.
For an overview of security functionality for the Cisco Unified IP Phone, see the
“Understanding Security Features for Cisco Unified IP Phones” section on
page 1-12.
Note
If the Cisco Unified IP Phone model that you want to configure does not appear
in the Phone Type drop-down list in Cisco Unified CallManager Administration,
go to the following URL and install the latest support patch for your version of
Cisco Unified CallManager:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Related Topic
•
Telephony Features Available for the Phone, page 5-2
Understanding How the Cisco Unified IP Phone Interacts with the
VLAN
The Cisco Unified IP Phones 7970G/7971G-GE have an internal Ethernet switch,
that enable forwarding of packets to the phone, and to the access port and the
network port on the back of the phone.
If a computer is connected to the access port, the computer and the phone share
the same physical link to the switch and share the same port on the switch. This
shared physical link has the following implications for the VLAN configuration
on the network:
•
The current VLANs might be configured on an IP subnet basis. However,
additional IP address might not be available to assign the phone to the same
subnet as other devices connect to the same port.
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Providing Power to the Phone
•
Data traffic present on the data/native VLAN may reduce the quality of
Voice-over-IP traffic.
•
Network security may indicate a need to isolate the VLAN voice traffic from
the VLAN data traffic.
You can resolve these issues by isolating the voice traffic onto a separate VLAN.
The switch port that the phone is connected to would be configured to have
separate VLANs for carrying:
•
Voice traffic to and from the IP phone (auxiliary VLAN, on the
Cisco Catalyst 6000 series, for example)
•
Data traffic to and from the PC connected to the switch through the access
port of the IP phone (native VLAN)
Isolating the phones on a separate, auxiliary VLAN improves the quality of the
voice traffic and allows a large number of phones to be added to an existing
network where there are not enough IP addresses for each phone.
For more information, refer to the documentation included with a Cisco switch.
You can also access related documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/lan/index.htm
Related Topics
•
Understanding the Phone Startup Process, page 2-9
•
Network Configuration Menu, page 4-7
Providing Power to the Phone
The Cisco Unified IP Phones 7970G/7971G-GE models can be powered in with
external power or with inline power. External power is provided through a
separate power supply. Inline power is provided by a switch through the Ethernet
cable attached to a phone.
The following sections provide more information about powering a phone:
2-4
•
Power Guidelines, page 2-5
•
Phone Power Consumption and Display Brightness, page 2-5
•
Power Outage, page 2-7
•
Obtaining Additional Information about Power, page 2-7
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Providing Power to the Phone
Power Guidelines
Table 2-1 provides guidelines that apply to external power and to inline power
power for phones the Cisco Unified IP Phones 7970G/7971G-GE.
Table 2-1
Guidelines for Powering the Cisco Unified IP Phones 7970G/7971G-GE
Power Type
Guidelines
External power—
Provided through the
CP-PWR-CUBE-3
external power supply
The Cisco Unified IP Phones 7970G/7971G-GE use the CP-PWR-CUBE-3
power supply.
External power—
Provided through the
Cisco Unified IP Phone
Power Injector
The Cisco Unified IP Phone Power Injector may be used with any Cisco
Unified IP Phone. Functioning as a midspan device, the injector delivers
inline power to the attached phone. The Cisco Unified IP Phone Power
Injector is connected between a switch port and the IP Phone, and supports
a maximum cable length of 100m between the unpowered switch and the
IP Phone.
PoE power—Provided by
a switch through the
Ethernet cable attached to
the phone
•
The inline power patch panel WS-PWR-PANEL is not compatible
with the Cisco Unified IP Phones 7970G/7971G-GE.
•
To ensure uninterruptible operation of the phone, make sure that the
switch has a backup power supply.
•
Make sure that the CatOS or IOS version running on your switch
supports your intended phone deployment. Refer to the documentation
for your switch for operating system version information.
Phone Power Consumption and Display Brightness
The power consumed by a phone depends on its power configuration. See
Table 2-1 for a power configuration overview. See Table 2-2 for the maximum
power consumed by a phone for each configuration option and the correlating
phone screen brightness level.
Note
Power consumption values shown in the table include power losses in the cable
that connects the phone to the switch.
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Providing Power to the Phone
Table 2-2
Power Consumption and Display Brightness for Power Configurations
Max. Power
Phone
Consumed
Screen
from a Switch Brightness
Phone Model
Power Configuration
Cisco Unified
IP Phone
7970G
Cisco prestandard inline power from a switch that
supports a maximum of 7 W power per port, with
bidirectional power negotiation enabled
6.3 W
Approx. 1/2
Cisco prestandard inline power from a Cisco Switch
that supports 7 W or 15.4 W power per port, without
bidirectional power negotiation
6.3 W
Approx. 1/2
IEEE 802.3af Class 3 power from a Cisco switch,
without bidirectional power negotiation
6.3 W
Approx. 1/2
IEEE 802.3af Class 3 power from a third-party switch 6.3 W
Approx. 1/2
IEEE 802.3af Class 3 power from a Cisco switch, with 10.25 W
bidirectional power negotiation enabled
Full1
Cisco prestandard inline power from a Cisco Switch
10.25 W
that supports 15.4 W power per port, with bidirectional
power negotiation enabled
Full
External power using the CP-PWR-CUBE-3 power
supply
Full
Cisco Unified
IP Phone
7971G-GE
—
IEEE 802.3af Class 3 power from a Cisco switch (with 15.4 W
or without bidirectional power negotiation enabled) or
from a third-party switch
Near full
External power CP-PWR-CUBE-3 power supply
Full
—
1. Starts at approximately 1/2 brightness, changes to full brightness when the phone negotiates additional power.
Note
2-6
When a phone is powered with a method that does not support full brightness for
the phone screen, the phone Brightness control (Settings > User Preferences >
Brightness) will not allow you to set the brightness to the maximum value.
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Providing Power to the Phone
Power Outage
Your accessibility to emergency service through the phone is dependent on the
phone being powered. If there is an interruption in the power supply, Service and
Emergency Calling Service dialing will not function until power is restored. In the
case of a power failure or disruption, you may need to reset or reconfigure
equipment before using the Service or Emergency Calling Service dialing.
Obtaining Additional Information about Power
For related information about power, refer to the documents shown in Table 2-3.
These documents provide information about the following topics:
•
Cisco switches that support the Cisco Unified IP Phones 7970G/7971G-GE
•
Cisco IOS releases that support bidirectional power negotiation
•
Other requirements and restrictions regarding power
Table 2-3
Related Information About Power
Document Topics
URL
Cisco Unified IP Phone Power Injector http://www.cisco.com/en/US/products
/hw/phones/ps379/prod_installation_g
uides_list.html
PoE Power Solutions
http://www.cisco.com/en/US/netsol/
ns340/ns394/ns147/ns412/networking
_solutions_package.html
Cisco Catalyst Switches
http://www.cisco.com/univercd/cc/td/
doc/product/lan/index.htm
Integrated Service Routers
http://www.cisco.com/en/US/products
/hw/routers/index.html
Cisco IOS Software
http://www.cisco.com/en/US/products
/sw/iosswrel/products_ios_cisco_ios_
software_category_home.html
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Understanding Phone Configuration Files
Understanding Phone Configuration Files
Configuration files for a phone are stored on the TFTP server and define
parameters for connecting to Cisco Unified CallManager. In general, any time
you make a change in Cisco Unified CallManager that requires the phone to be
reset, a change is made to the phone’s configuration file automatically.
Configuration files also contain information about which image load the phone
should be running. If this image load differs from the one currently loaded on a
phone, the phone contacts the TFTP server to request the required load files.
(These files are digitally signed to ensure the authenticity of the files’ source.)
In addition, if the device security mode in the configuration file is set to
Authenticated and the CTL file on the phone has a valid certificate for
Cisco Unified CallManager, the phone establishes a TLS connection to
Cisco Unified CallManager. Otherwise, the phone establishes a TCP connection.
The transport protocol in the configuration file must also be set to TLS
(corresponding to the transport type in the SIP Security Profile on Cisco Unified
CallManager).
Note
If the device security mode in the configuration file is set to Authenticated or
Encrypted, but the phone has not received a CTL file, the phone will continuously
try to obtain a CTL file so that it can register securely.
A phone requests a configuration file whenever it resets and registers with
Cisco Unified CallManager.
A phone accesses a default configuration file named XmlDefault.cnf.xml from the
TFTP server when the following conditions exist:
•
You have enabled auto-registration in Cisco Unified CallManager
•
The phone has not been added to the Cisco Unified CallManager Database
•
The phone is registering for the first time
If auto registration is not enabled and the phone has not been added to the
Cisco Unified CallManager Database, the phone registration request will be
rejected. In this case, the phone will reset and attempt to register repeatedly.
If the phone has registered before, the phone will access the configuration file
named SEPmac_address.cnf.xml, where mac_address is the MAC address of the
phone.
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Understanding the Phone Startup Process
For more information about how the phone interacts with the TFTP server, refer
to the Cisco Unified CallManager System Guide, “Cisco TFTP” chapter.
The TFTP server generates these SIP configuration files:
•
SIP IP Phone:
– For unsigned and unencrypted files—SEP<mac>.cnf.xml
– For signed files—SEP<mac>.cnf.xml.sgn
– For signed and encrypted files—SEP<mac>.cnf.xml.enc.sgn
•
Dial Plan—<dialplan>.xml
•
Softkey Template—<softkey_template>.xml
The filenames are derived from the MAC Address and Description fields in the
Phone Configuration window of Cisco Unified CallManager Administration and
the devicename field in the Cisco Unified CallManager database. The MAC
address uniquely identifies the phone. For more information refer to the Cisco
Unified CallManager Administration Guide.
SIP Dial Rules
For Cisco SIP Unified IP phones, the administrator uses dial rules to configure
SIP phone dial plans. These dial plans must be associated with a SIP phone device
to enable dial plans to be sent to the configuration file. If the administrator does
not configure a SIP phone dial plan, the phone does not display any indication of
a dial plan.
For more information on configuring SIP dial rules, refer to the Cisco Unified
CallManager Administration Guide.
Understanding the Phone Startup Process
When connecting to the VoIP network, the Cisco Unified IP Phone goes through
a standard startup process, as described in Table 2-4. Depending on your specific
network configuration, not all of these steps may occur on your
Cisco Unified IP Phone.
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Understanding the Phone Startup Process
Table 2-4
Cisco Unified IP Phone Startup Process
Step
Description
1. Obtaining Power
from the Switch.
If a phone is not using external power, the switch
provides in-line power through the Ethernet cable
attached to the phone.
Related Topics
•
Providing Power to
the Phone,
page 2-4.
•
Resolving Startup
Problems,
page 9-2.
2. Loading the Stored
Phone Image.
The Cisco Unified IP Phone has non-volatile Flash Resolving Startup
Problems, page 9-2.
memory in which it stores firmware images and
user-defined preferences. At startup, the phone
runs a bootstrap loader that loads a phone image
stored in Flash memory. Using this image, the
phone initializes its software and hardware.
3. Configuring VLAN.
If the Cisco Unified IP Phone is connected to a
Cisco switch, the switch next informs the phone of
the voice VLAN defined on the switch port. The
phone needs to know its VLAN membership
before it can proceed with the Dynamic Host
Configuration Protocol (DHCP) request for an IP
address.
•
Network
Configuration
Menu, page 4-7.
•
Resolving Startup
Problems,
page 9-2.
If the Cisco Unified IP Phone is using DHCP to
obtain an IP address, the phone queries the DHCP
server to obtain one. If you are not using DHCP in
your network, you must assign static IP addresses
to each phone locally.
•
Network
Configuration
Menu, page 4-7.
•
Resolving Startup
Problems,
page 9-2.
4. Obtaining an IP
Address.
2-10
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Understanding the Phone Startup Process
Table 2-4
Cisco Unified IP Phone Startup Process (continued)
Step
Description
5. Accessing a TFTP
Server.
In addition to assigning an IP address, the DHCP
server directs the Cisco Unified IP Phone to a
TFTP Server. If the phone has a statically-defined
IP address, you must configure the TFTP server
locally on the phone; the phone then contacts the
TFTP server directly.
Note
6. Requesting the CTL
file.
Related Topics
•
Network
Configuration
Menu, page 4-7.
•
Resolving Startup
Problems,
page 9-2.
You can also assign an alternative TFTP
server to use instead of the one assigned
by DHCP.
The TFTP server stores the certificate trust list
(CTL) file. This file contains a list of Cisco
Unified CallManagers and TFTP servers that the
phone is authorized to connect to. It also contains
the certificates necessary for establishing a secure
connection between the phone and Cisco
Unified CallManager.
For more information,
refer to Cisco
Unified CallManager
Security Guide
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Understanding the Phone Startup Process
Table 2-4
Cisco Unified IP Phone Startup Process (continued)
Step
Description
7. Requesting the
Configuration File.
The TFTP server has configuration files, which
define parameters for connecting to Cisco
Unified CallManager and other information for
the phone.
8. Contacting Cisco
Unified CallManager.
Related Topics
•
Understanding
Phone
Configuration
Files, page 2-8
•
Resolving Startup
Problems,
page 9-2.
The configuration file defines how the Cisco
Resolving Startup
Unified IP Phone communicates with Cisco
Problems, page 9-2.
Unified CallManager and provides a phone with
its load ID. After obtaining the file from the TFTP
server, the phone attempts to make a connection to
the highest priority Cisco Unified CallManager on
the list. If security is implemented, the phone
makes a TLS connection. Otherwise, it makes a
non-secure TCP connection.
If the phone was manually added to the database,
Cisco Unified CallManager identifies the phone.
If the phone was not manually added to the
database and auto-registration is enabled in Cisco
Unified CallManager, the phone attempts to
auto-register itself in the Cisco
Unified CallManager database.
Note
2-12
Auto-registration is disabled when
security is enabled on Cisco
Unified CallManager. In this case, the
phone must be manually added to the
Cisco Unified CallManager database.
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Adding Phones to the Cisco Unified CallManager Database
Adding Phones to the Cisco Unified CallManager
Database
Before installing the Cisco Unified IP phone, you must choose a method for
adding phones to the Cisco Unified CallManager database. The following
sections describe these methods:
•
Adding Phones with Auto-Registration, page 2-14
•
Adding Phones with Auto-Registration and TAPS, page 2-15
•
Adding Phones with Cisco Unified CallManager Administration, page 2-16
•
Adding Phones with BAT, page 2-16
Table 2-5 provides an overview of these methods for adding phones to the
Cisco Unified CallManager database.
Table 2-5
Methods for Adding Phones to the Cisco Unified CallManager
Database
Method
Requires MAC
Address?
Auto-registration
No
Results in automatic
assignment of directory
numbers
Auto-registration with TAPS
No
Requires auto-registration and
the Bulk Administration Tool
(BAT); updates the Cisco
Unified CallManager database
with the DNs for the device
Using the Cisco Unified
CallManager Administration
Yes
Requires phones to be added
individually
Using BAT
Yes
Allows for simultaneous
registration of multiple phones
Notes
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Chapter 2
Adding Phones to the Cisco Unified CallManager Database
Preparing to Install the Cisco Unified IP Phone on Your Network
Adding Phones with Auto-Registration
You can add phones with auto-registration without first gathering MAC addresses
from the phones.
Note
Cisco recommends you use auto-registration to add less than 100 phones to your
network. To add more than 100 phones to your network, use the Bulk
Administration Tool (BAT). See the “Adding Phones with BAT” section on
page 2-16.
When auto-registration is enabled, Cisco Unified CallManager begins the
automatic startup process to obtain a directory number. During auto-registration,
Cisco Unified CallManager automatically assigns the next available sequential
directory number to the phone.
When you use this method, Cisco Unified CallManager automatically assigns
directory numbers to new phones as they register with Cisco Unified
CallManager.
You can use auto-registration to quickly enter phones into the
Cisco Unified CallManager database. You can then modify any settings, such as
the directory numbers, from Cisco Unified CallManager. Additionally, you can
move auto-registered phones to new locations and assign them to different device
pools without affecting their directory numbers.
Auto-registration is disabled by default.
For information about enabling and configuring auto-registration, refer to Cisco
Unified CallManager Administration Guide.
Note
When you configure the cluster for mixed mode through the Cisco CTL client,
auto-registration is automatically disabled. When you configure the cluster for
non-secure mode through the Cisco CTL client, auto-registration is automatically
enabled.
Related Topics
2-14
•
Adding Phones with Auto-Registration and TAPS, page 2-15
•
Adding Phones with Cisco Unified CallManager Administration, page 2-16
•
Adding Phones with BAT, page 2-16
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Adding Phones to the Cisco Unified CallManager Database
Adding Phones with Auto-Registration and TAPS
You can add phones with auto-registration and TAPS without first gathering
MAC addresses from phones.
Note
Cisco recommends you use auto-registration and TAPS to add less than 100
phones to your network. To add more than 100 phones to your network, use the
Bulk Administration Tool (BAT). See the “Adding Phones with BAT” section on
page 2-16.
TAPS, the Tool for Auto-Registered Phones Support, works with the Bulk
Administration Tool (BAT) to update phones that were already added to the
Cisco Unified CallManager database with dummy MAC addresses. Use TAPS to
update MAC addresses and download pre-defined configurations for phones.
To implement TAPS, you or the end-user dial a TAPS directory number and
follow voice prompts. When the process is complete, the phone will have
downloaded its directory number and other settings, and the phone will be
updated in Cisco Unified CallManager Administration with the correct MAC
address.
Auto-registration must be enabled in Cisco Unified CallManager Administration
(System > Cisco CallManager) for TAPS to function.
Note
When you configure the cluster for mixed mode through the Cisco CTL client,
auto-registration is automatically disabled. When you configure the cluster for
non-secure mode through the Cisco CTL client, auto-registration is automatically
enabled.
Refer to Cisco Unified CallManager Bulk Administration Guide for detailed
instructions about BAT and about TAPS.
Related Topics
•
Adding Phones with Auto-Registration, page 2-14
•
Adding Phones with Cisco Unified CallManager Administration, page 2-16
•
Adding Phones with BAT, page 2-16
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Chapter 2
Adding Phones to the Cisco Unified CallManager Database
Preparing to Install the Cisco Unified IP Phone on Your Network
Adding Phones with Cisco Unified CallManager Administration
You can add phones individually to the Cisco Unified CallManager database
using Cisco Unified CallManager Administration. To do so, you first need to
obtain the MAC address for each phone.
For information about determining a MAC address, see the “Determining the
MAC Address of a Cisco Unified IP Phone” section on page 2-20.
After you have collected MAC addresses, choose Device > Add a New Device in
Cisco Unified CallManager Administration to begin.
For complete instructions and conceptual information about Cisco Unified
CallManager, refer to Cisco Unified CallManager Administration Guide and to
Cisco Unified CallManager System Guide.
Related Topics
•
Adding Phones with Auto-Registration, page 2-14
•
Adding Phones with Auto-Registration and TAPS, page 2-15
•
Adding Phones with BAT, page 2-16
Adding Phones with BAT
The Cisco Bulk Administration Tool (BAT) is a plug-in application for
Cisco Unified CallManager that enables you to perform batch operations,
including registration, on multiple phones.
To add phones using BAT only (not in conjunction with TAPS), you first need to
obtain the appropriate MAC address for each phone.
For information about determining a MAC address, see the “Determining the
MAC Address of a Cisco Unified IP Phone” section on page 2-20.
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Using Cisco Unified IP Phones with Different Protocols
For detailed instructions about using BAT, refer to Cisco Unified CallManager
Administration Guide and to Cisco Unified CallManager Bulk Administration
Guide.
Related Topics
•
Adding Phones with Auto-Registration, page 2-14
•
Adding Phones with Auto-Registration and TAPS, page 2-15
•
Adding Phones with Cisco Unified CallManager Administration, page 2-16
Using Cisco Unified IP Phones with Different
Protocols
The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control
Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is
using one protocol for use with the other protocol.
This section includes these topics:
•
Converting a New Phone from SCCP to SIP, page 2-18
•
Converting an In-Use Phone from SCCP to SIP, page 2-18
•
Converting an In-Use Phone from SIP to SCCP, page 2-19
•
Deploying a Phone in an SCCP and SIP Environment, page 2-19
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Chapter 2
Using Cisco Unified IP Phones with Different Protocols
Preparing to Install the Cisco Unified IP Phone on Your Network
Converting a New Phone from SCCP to SIP
A new, unused phone is set for SCCP by default.
To convert this phone to SIP, perform these steps:
Procedure
Step 1
Take one of these actions:
•
To auto-register the phone, set the Auto Registration Phone Protocol
parameter in Cisco Unified CallManager Administration to SIP.
•
To provision the phone using the Bulk Administration Tool (BAT), choose
the appropriate phone model and choose SIP from the BAT.
•
To provision the phone manually, make the appropriate changes for SIP on
the Phone Configuration page in Cisco Unified CallManager Administration.
Refer to Cisco Unified CallManager Administration Guide for detailed
information about Cisco Unified CallManager configuration. Refer to Cisco
Unified CallManager Bulk Administration Guide for detailed information about
using the BAT.
Step 2
If you are not using DHCP in your network, configure the network parameters for
the phone.
See the “Configuring Startup Network Settings” section on page 3-17.
Step 3
Power cycle the phone.
Converting an In-Use Phone from SCCP to SIP
You can use the Bulk Administration Tool (BAT) to convert a phone that is in use
in your network from SCCP to SIP. To access BAT from Cisco Unified
CallManager Administration, choose Bulk Administration > Phones > Migrate
Phones > SCCP to SIP. For detailed information, refer to the “Migrating Phones”
chapter Cisco Unified CallManager Bulk Administration Guide.
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Using Cisco Unified IP Phones with Different Protocols
Converting an In-Use Phone from SIP to SCCP
To convert a phone that is in use in your network from SIP to SCCP, perform these
steps. For more information, Cisco Unified CallManager Administration Guide.
Procedure
Step 1
In Cisco Unified CallManager Administration, delete the existing SIP phone from
the Cisco Unified CallManager database.
Step 2
In Cisco Unified CallManager Administration, create the phone as an SCCP
phone.
Step 3
Power cycle the phone.
Deploying a Phone in an SCCP and SIP Environment
To deploy Cisco Unified IP Phones in an environment that includes SCCP and
SIP and in which the Cisco Unified CallManager Auto-Registration parameter is
SCCP, perform these general steps:
1.
Set the Cisco Unified CallManager auto_registration_protocol parameter to
SCCP.
To do so, from Cisco Unified CallManager Administration, choose System >
Enterprise Parameters.
2.
Install the phones.
3.
Change the auto_registration_protocol parameter to SIP.
4.
Auto-register the SIP phones.
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Chapter 2
Determining the MAC Address of a Cisco Unified IP Phone
Preparing to Install the Cisco Unified IP Phone on Your Network
Determining the MAC Address of a Cisco
Unified IP Phone
Several of the procedures described in this manual require you to determine the
MAC address of a Cisco Unified IP Phone. You can determine a phone’s MAC
address in these ways:
•
From the phone, choose Settings > Network Configuration and look at the
MAC Address field.
•
Look at the MAC label on the back of the phone.
•
Display the web page for the phone and click the Device Information
hyperlink.
For information about accessing the web page, see the “Accessing the Web Page
for a Phone” section on page 8-2.
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3
Setting Up the Cisco Unified IP Phone
This chapter includes the following topics, which help you install the
Cisco Unified IP Phones 7970G/7971G-GE on an IP telephony network:
Note
•
Before You Begin, page 3-2
•
Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components,
page 3-5
•
Installing the Cisco Unified IP Phone, page 3-9
•
Adjusting the Placement of the Cisco Unified IP Phone, page 3-12
•
Verifying the Phone Startup Process, page 3-15
•
Configuring Startup Network Settings, page 3-17
•
Configuring Security on the Cisco Unified IP Phone, page 3-17
Before you install a Cisco Unified IP phone, you must make some critical
decisions about how to configure the phone in your network. You can then safely
install the phone and verify its functionality. For more information, see Chapter 2,
“Preparing to Install the Cisco Unified IP Phone on Your Network.”
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Chapter 3
Setting Up the Cisco Unified IP Phone
Before You Begin
Before You Begin
Before installing the Cisco Unified IP Phone, review the requirements in these
sections:
•
Network Requirements, page 3-2
•
Cisco Unified CallManager Configuration, page 3-2
•
Safety, page 3-3
Network Requirements
For the Cisco Unified IP Phones 7970G/7971G-GE to successfully operate as a
Cisco Unified IP Phone endpoint in your network, your network must meet these
requirements:
•
Working Voice over IP (VoIP) Network:
– VoIP configured on your Cisco routers and gateways
– Cisco Unified CallManager Release 5.x or higher installed in your
network and configured to handle call processing
•
Note
IP network that supports DHCP or manual assignment of IP address, gateway,
and subnet mask
The Cisco Unified IP Phone displays the date and time from Cisco Unified
CallManager. If the Cisco Unified CallManager server is located in a different
time zone than the phones, the phones will not display the correct local time.
Cisco Unified CallManager Configuration
The Cisco Unified IP Phone requires Cisco Unified CallManager to handle call
processing. Refer to Cisco Unified CallManager Administration Guide or
context-sensitive help in the Cisco Unified CallManager application to ensure
that Cisco Unified CallManager is set up properly to manage the phone and to
properly route and process calls.
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Before You Begin
If you plan to use auto-registration, verify that it is enabled and properly
configured in Cisco Unified CallManager before connecting any
Cisco Unified IP Phone to the network. For information about enabling and
configuring auto-registration, refer to Cisco Unified CallManager Administration
Guide. Also, see the “Adding Phones to the Cisco Unified CallManager
Database” section on page 2-13.
You must use Cisco Unified CallManager to configure and assign telephony
features to the Cisco Unified IP Phones. See the “Telephony Features Available
for the Phone” section on page 5-2 for details.
In Cisco Unified CallManager, you can add users to the database and associate
them with specific phones. In this way, users gain access to web pages that allow
them to configure items such as call forwarding, speed dialing, and voice
messaging system options. See the “Adding Users to Cisco Unified CallManager”
section on page 5-17 for details.
Safety
Review the following warnings before installing the
Cisco Unified IP Phone 7970. To see translations of these warnings, refer to the
Regulatory Compliance and Safety Information for the Cisco Unified IP Phone
7900 Series document that accompanied this device.
Warning
Read the installation instructions before you connect the system to its power
source.
Warning
Only trained and qualified personnel should be allowed to install, replace, or
service this equipment.
Warning
Ultimate disposal of this product should be handled according to all national
laws and regulations.
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Setting Up the Cisco Unified IP Phone
Before You Begin
Warning
Do not work on the system or connect or disconnect cables during periods of
lightning activity.
Warning
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits
to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits,
and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45
connectors. Use caution when connecting cables.
Caution
Inline power circuits provide current over the cable. Use the Cisco provided cable
or a minimum 24 AWG communication cable.
The following warnings apply when you use an external power supply.
Caution
3-4
Only use the proper Cisco approved external power supply. Reference the
installation manual provided with the phone.
Warning
This product relies on the building's installation for short-circuit (overcurrent)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15 A
U.S. (240 VAC, 10 A international) is used on the phase conductors (all
current-carrying conductors).
Warning
The device is designed to work with TN power systems.
Warning
The plug-socket combination must be accessible at all times because it serves
as the main disconnecting device.
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Setting Up the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components
Understanding the Cisco Unified IP Phone
7970G/7971G-GE Components
The Cisco Unified IP Phone 7970G/7971G-GE includes these components on the
phone or as accessories for the phone:
•
Network and Access Ports, page 3-5
•
Handset, page 3-5
•
Speakerphone, page 3-6
•
Headset, page 3-6
Network and Access Ports
The back of the Cisco Unified IP Phone 7970G/7971G-GE includes these ports:
•
Network port—Labeled 10/100 SW on the Cisco Unified IP Phone 7970G
and 10/100/1000 SW on the Cisco Unified IP Phone 7971G-GE
•
Access port—Labeled 10/100 PC on the Cisco Unified IP Phone 7970G and
10/100/1000 PC on the Cisco Unified IP Phone 7971G-GE
Each port supports 10/100 or 10/100/1000 Mbps half- or full-duplex connections
to external devices. You can use either Category 3 or 5 cabling for 10-Mbps
connections, but you must use Category 5 for 100 and 1000 Mbps connections.
Use the SW network port to connect the phone to the network. You must use a
straight-through cable on this port. The phone can also obtain inline power from
a switch over this connection. See the “Providing Power to the Phone” section on
page 2-4 for details.
Use the PC access port to connect a network device, such as a computer, to the
phone. You must use a straight-through cable on this port.
Handset
The handset is designed especially for use with a Cisco Unified IP Phone. It
includes a light strip that indicates incoming calls and voice messages waiting.
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Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components
Speakerphone
By default, the speakerphone is enabled on Cisco Unified IP Phones
7970G/7971G-GE.
You can disable the speakerphone through the Cisco Unified CallManager
Administration application. To do so, choose Device > Phone and locate the
phone you want to modify. In the Phone Configuration web page for the phone,
check the Disable Speakerphone check box.
Headset
Although Cisco Systems performs some internal testing of third-party headsets
for use with the Cisco Unified IP Phones, Cisco does not certify or support
products from headset or handset vendors. Because of the inherent environmental
and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed, there is not a single “best” solution that is optimal for all environments.
Cisco recommends that customers test the headsets that work best in their
environment before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause
remote parties to hear an echo of their own voice when they speak to
Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of headsets and their proximity to other devices such as
cell phones and two-way radios, some audio noise may still occur.
The primary reason that support of a headset would be inappropriate for an
installation is the potential for an audible hum. This hum can either be heard by
the remote party or by both the remote party and the Cisco Unified IP Phone user.
Some potential humming or buzzing sounds can be caused by a range of outside
sources, for example, electric lights, being near electric motors, large PC
monitors. In some cases, a hum experienced by a user may be reduced or
eliminated by using a local power cube (CP-PWR-CUBE-3). See the “Safety”
section on page 3-3 for more information.
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Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of
a headset must sound good to the user and the party on the far end. Sound is
subjective and Cisco cannot guarantee the performance of any headsets or
handsets, but some of the headsets and handsets on the sites listed below have
been reported to perform well on Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer’s responsibility to test this
equipment in their own environment to determine suitable performance.
For information about headsets, see:
http://vxicorp.com/cisco
http://plantronics.com
Connecting a Headset
To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port
on the back of the phone. Press the Headset button on the phone to place and
answer calls using the headset.
You can use the headset with all of the features on the Cisco Unified IP Phone,
including the Volume and Mute buttons. Use these buttons to adjust the ear piece
volume and to mute the speech path from the headset microphone.
Disabling a Headset
You can disable the headset through the Cisco Unified CallManager
Administration application. If you do so, you also will disable the speakerphone.
To disable the headset from Cisco Unified CallManager Administration, choose
Device > Phone and locate the phone that you want to modify. In the Phone
Configuration web page for the phone, check the Disable Speakerphone and
Headset check box.
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Setting Up the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phone 7970G/7971G-GE Components
Using External Devices with Your Cisco Unified IP Phone
The following information applies when you use external devices with the
Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (speakers,
microphones, and headsets) that are shielded (screened) against unwanted radio
frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices
such as mobile phones or two-way radios, some audio noise may still occur. In
these cases, Cisco recommends that you take one or more of the following actions:
•
Move the external device away from the source of the RF or AF signals.
•
Route the external device cables away from the source of the RF or AF
signals.
•
Use shielded cables for the external device, or use cables with a better shield
and connector.
•
Shorten the length of the external device cable.
•
Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no
control over the quality of external devices, cables, and connectors. The system
will perform adequately when suitable devices are attached using good quality
cables and connectors.
Caution
3-8
In European Union countries, use only external speakers, microphones, and
headsets that are fully compliant with the EMC Directive [89/336/EC].
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Setting Up the Cisco Unified IP Phone
Installing the Cisco Unified IP Phone
Installing the Cisco Unified IP Phone
You must connect the Cisco Unified IP Phone to the network and to a power
source before using it. See Figure 3-1 for a graphical representation of the
connections.
Note
Before you install a phone, even if it is new, upgrade the phone to the current
firmware image.
Note
Before using external devices, read the “Using External Devices with Your Cisco
Unified IP Phone” section on page 3-8 for safety and performance information.
To install a Cisco Unified IP Phone, perform the following steps:
Procedure
Notes
Reference
—
1.
Connect the handset to the
Handset port.
—
2.
Connect a headset to the
Headset port.
Optional. You can add a headset See the “Headset” section on
later if you do not connect one
page 3-6 for supported headsets.
now.
3.
Connect the power supply to Optional.
the Cisco DC Adapter port.
See the “Providing Power to the
Phone” section on page 2-4.
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Installing the Cisco Unified IP Phone
Procedure
Notes
Reference
4.
Each Cisco Unified IP Phone
Connect a Category 3 or 5
ships with one Ethernet cable in
straight-through Ethernet
cable from the switch to the the box.
10/100 SW port (Cisco
Unified IP Phone 7970) or
the 10/100/1000 SW port
(Cisco Unified IP Phone
7971G-GE).
See the “Network and Access
Ports” section on page 3-5 for
guidelines.
5.
Optional. You can connect
Connect a Category 3 or 5
another network device later if
straight-through Ethernet
cable from another network you do not connect one now.
device, such as a desktop
computer, to the 10/100 PC
port (Cisco Unified
IP Phone 7970) or the
10/100/1000 PC port (Cisco
Unified IP Phone
7971G-GE).
See the “Network and Access
Ports” section on page 3-5 for
guidelines.
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Installing the Cisco Unified IP Phone
Figure 3-1
Cisco Unified IP Phones 7970G/7971G-GE Rear Cable Connections
1
AUX
10/100/1000 SW 10/100/1000 PC
DC48V
3
7
2
130055
6
5
4
1
DC adapter port (DC48V)
5
Access port (1000 appears on the Cisco
Unified IP Phone 7971G-GE only)
2
Power supply with DC Connector
6
Handset port
3
Power cable with AC wall plug
7
Headset port
4
Network port (1000 appears on the Cisco
Unified IP Phone 7971G-GE only)
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Setting Up the Cisco Unified IP Phone
Adjusting the Placement of the Cisco Unified IP Phone
Related Topics
•
Before You Begin, page 3-2
•
Adjusting the Placement of the Cisco Unified IP Phone, page 3-12
•
Configuring Startup Network Settings, page 3-17
Adjusting the Placement of the Cisco Unified IP
Phone
The Cisco Unified IP Phone includes an adjustable footstand. When placing the
phone on a desktop surface, you can adjust the tilt height to several different
angles in 7.5 degree increments from flat to 60 degrees. You can also mount the
phone to the wall using the footstand or using the optional locking wall mount kit.
Adjusting Cisco Unified IP Phone Placement on the Desktop
To adjust the footstand on the Cisco Unified IP Phone to the height that provides
optimum viewing of the LCD screen, follow these steps:
Procedure
3-12
Step 1
Push in the footstand adjustment button.
Step 2
Adjust the footstand to the desired height.
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Adjusting the Placement of the Cisco Unified IP Phone
Securing the Phone with a Cable Lock
You can secure the Cisco Unified IP Phone 7970G/7971G-GE to a desktop using
a laptop cable lock. The lock connects to the security slot on the back of the phone
and the cable can be secured to a desktop.
The security slot can accommodate a lock up to 20 mm. Compatible laptop cable
locks include the Kensington® laptop cable lock and laptop cable locks from
other manufacturers that can fit into the security slot on the back of the phone.
See Figure 3-2 below.
Connecting a Cable Lock to the Cisco Unified IP Phone
7970G/7971G-GE
144478
Figure 3-2
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Chapter 3
Setting Up the Cisco Unified IP Phone
Adjusting the Placement of the Cisco Unified IP Phone
Mounting the Phone to the Wall
You can mount the Cisco Unified IP Phone on the wall using the footstand as a
mounting bracket or you can use special brackets available in a Cisco Unified IP
Phone wall mount kit. (Wall mount kits must be ordered separately from the
phones.) If you attach the phone to a wall using the standard footstand and not the
wall mount kit, you need to supply the following tools and parts:
•
Screwdriver
•
Screws to secure the Cisco Unified IP phone to the wall
Use the following procedure to mount the phone on the wall using the standard
footstand. See Figure 3-3 for a graphical overview of this procedure.
Before You Begin
To ensure that the handset attaches securely to a wall-mounted phone, remove the
handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert
the hook. Turning the hook exposes a lip on which the handset catches when the
phone is vertical. For an illustrated procedure, see Installing the Wall Mount Kit
for the Cisco Unified IP Phone.
Caution
Use care not to damage wires or pipes located inside the wall when securing
screws to wall studs.
Procedure
Step 1
Push in the footstand adjustment button.
Step 2
Adjust the footstand so it is flat against the back of the phone.
Step 3
Insert two screws into a wall stud, matching them to the two screw holes on the
back of the footstand.
The keyholes fit standard phone jack mounts.
Step 4
3-14
Hang the phone on the wall.
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Verifying the Phone Startup Process
Figure 3-3
Parts Used in Wall Mounting the Cisco Unified IP Phone
1
Footstand adjustment button—Raises and lowers adjustment plate
2
Wall mounting screw holes
3
Adjustment plate—Raises and lowers phone vertically
Verifying the Phone Startup Process
After the Cisco Unified IP Phone has power connected to it, the phone begins its
startup process by cycling through the following steps.
1.
These buttons flash on and off in sequence:
– Headset. (Only if the handset is off-hook when the phone powers up. In
this case, hang up the handset within 3 seconds or the phone launches its
secondary load instead of its primary load.)
– Mute.
– Speaker.
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Setting Up the Cisco Unified IP Phone
Verifying the Phone Startup Process
2.
Caution
Some or all of the line keys flash orange.
If the line keys flash red in sequence after flashing yellow, do not power down the
phone until the sequence of red flashes completes. This sequence can take several
minutes to complete.
3.
Some or all of the line keys flash green.
Normally, this sequence takes just a few seconds. However, if the phone’s
Flash memory is erased or the phone load is corrupted, the sequence of green
flashes will continue while the phone begins a software update procedure. If
the phone performs this procedure, the following buttons light to indicate
progress:
– Headset—Phone is waiting for the network and completing CDP and
DHCP configuration. (A DHCP server must be available in your
network.)
– Mute—Phone is downloading images from the TFTP server.
– Speaker—Phone is writing images to its Flash memory.
4.
The LCD screen displays the Cisco Systems, Inc., logo screen.
5.
These messages appear as the phone starts:
– Verifying load (if the phone load does not match the load on the TFTP
server). If this message appears, the phone start up again and repeats step
1 through step 4 above.
– Configuring IP.
– Updating CTL.
– Updating Locale.
– Configuring CM List.
– Registering.
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Setting Up the Cisco Unified IP Phone
Configuring Startup Network Settings
6.
The main LCD screen displays:
– Current date and time
– Primary directory number
– Additional directory numbers and speed dial numbers, if configured
– Softkeys
If the phone successfully passes through these stages, it has started up properly.
If the phone does not start up properly, see the “Resolving Startup Problems”
section on page 9-2.
Configuring Startup Network Settings
If you are not using DHCP in your network, you must configure these network
settings on the Cisco Unified IP Phone after installing the phone on the network:
•
IP address
•
IP subnet mask
•
Default gateway IP address
•
TFTP server IP address
You may also configure these optional settings as necessary:
•
Domain name
•
DNS server IP address
Collect this information and see the instructions in Chapter 4, “Configuring
Settings on the Cisco Unified IP Phone.”
Configuring Security on the Cisco Unified IP Phone
The security features protect against several threats, including threats to the
identity of the phone and to data. These features establish and maintain
authenticated communication streams between the phone and the
Cisco Unified CallManager server, and digitally sign files before they are
delivered.
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Chapter 3
Setting Up the Cisco Unified IP Phone
Configuring Security on the Cisco Unified IP Phone
For more information about the security features, see the “Understanding Security
Features for Cisco Unified IP Phones” section on page 1-12. Also, refer to Cisco
Unified CallManager Security Guide.
A Locally Significant Certificate (LSC) installs on phones after you perform the
necessary tasks that are associated with the CAPF. You can use
Cisco Unified CallManager Administration to configure an LSC, as described in
Cisco Unified CallManager Security Guide. Alternatively, you can initiate the
installation of an LSC from the Security Configuration menu on the phone. This
menu also lets you update or remove an LSC.
Alternatively, you can initiate the installation of an LSC from the Security
Configuration menu on the phone. This menu also lets you update or remove an
LSC.
Before You Begin
Make sure that the appropriate Cisco Unified CallManager and the Certificate
Authority Proxy Function (CAPF) security configurations are complete:
•
The CTL file should have a CAPF certificate.
•
The CAPF certificate must exist in the C:\Program Files\Cisco\Certificates
folder in every server in the cluster.
•
The CAPF is running and configured.
Refer to Cisco Unified CallManager Security Guide for more information.
Note
Depending on how you have configured the CAPF, this procedure installs an LSC,
updates an existing LSC, or removes an existing LSC.
To configure an LSC on the phone, perform the following steps.
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Configuring Security on the Cisco Unified IP Phone
Procedure
Step 1
Obtain the CAPF authentication string that was set when the CAPF was
configured.
Step 2
From the phone, press the Settings > Security Configuration.
Note
You can control access to the Settings Menu by using the Settings Access
field in the Cisco Unified CallManager Administration Phone
Configuration Settings page. For more information, see Cisco
Unified CallManager Administration Guide.
Step 3
Press **# to unlock settings on the Security Configuration menu.
Step 4
Scroll to LSC and press the Update softkey.
The phone prompts for an authentication string.
Step 5
Enter the authentication code and press the Submit softkey.
The phone begins to install, update, or remove the LSC, depending on how the
CAPF was configured. During the procedure, a series of messages appears in the
LSC option field in the Security Configuration menu so that you can monitor
progress. When the procedure completes successfully, the phone will display
Installed or Not Installed.
The LSC install, update, or removal process can take a long time to complete. You
can stop the process at any time by pressing the Stop softkey from the Security
Configuration menu. (Settings must be unlocked before you can press this
softkey.)
When the phone successfully completes the installation procedure, it displays
“Success.” If the phone displays, “Failure,” the authorization string may be
incorrect or the phone may not enabled for upgrading. Refer to error messages
generated by the CAPF and take appropriate actions.
You can verify that an LSC is installed on the phone by choosing Settings >
Model Information and ensuring that the LSC setting shows Installed.
Related Topic
•
Understanding Security Features for Cisco Unified IP Phones, page 1-12
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Setting Up the Cisco Unified IP Phone
Configuring Security on the Cisco Unified IP Phone
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C H A P T E R
4
Configuring Settings on the
Cisco Unified IP Phone
The Cisco Unified IP Phone includes many configurable network and device
settings that you may need to modify before the phone is functional for your users.
You can access these settings, and change many of them, through menus on the
phone.
This chapter includes the following topics:
•
Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE,
page 4-2
•
Overview of Options Configurable from a Phone, page 4-6
•
Network Configuration Menu, page 4-7
•
Device Configuration Menu, page 4-15
•
Security Configuration Menu, page 4-37
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Chapter 4
Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE
Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phones
7970G/7971G-GE
The Cisco Unified IP Phones 7970G/7971G-GE includes the following
configuration menus:
•
Network Configuration menu—Provides options for viewing and making a
variety of network settings. For more information, see the “Network
Configuration Menu” section on page 4-7.
•
Device Configuration menu—Provides access to sub-menus from which you
can view a variety of non network-related settings. For more information, see
the “Device Configuration Menu” section on page 4-15.
•
Security Configuration menu—Provides options for displaying and
modifying security settings. For more information, see the “Security
Configuration Menu” section on page 4-37.
Before you can change option settings on the Network Configuration menu, you
must unlock options for editing. See the “Unlocking and Locking Options”
section on page 4-4 for instructions.
For information about the keys you can use to edit or change option settings, see
the “Editing Values” section on page 4-5.
You can control whether a phone user has access to phone settings by using the
Settings Access field in the Cisco Unified CallManager Administration Phone
Configuration Settings page. See Cisco Unified CallManager Administration
Guide for more information.
Related Topics
4-2
•
Displaying a Configuration Menu, page 4-3
•
Unlocking and Locking Options, page 4-4
•
Editing Values, page 4-5
•
Overview of Options Configurable from a Phone, page 4-6
•
Network Configuration Menu, page 4-7
•
Device Configuration Menu, page 4-15
•
Security Configuration Menu, page 4-37
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Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE
Displaying a Configuration Menu
To display a configuration menu, perform these steps.
Note
You can control whether a phone has access to the Settings menu or to options on
this menu by using the Settings Access field in the Cisco Unified CallManager
Administration Phone Configuration page. The Settings Access field accepts
these values:
•
Enabled—Allows access to the Settings menu.
•
Disabled—Prevents access to the Settings menu.
•
Restricted—Allows access to the User Preferences menu and allows volume
changes to be saved. Prevents access to other options on the Settings menu.
If you cannot access an option on the Settings menu, check the Settings Access
field. For more information, see Cisco Unified CallManager Administration
Guide.
Procedure
Step 1
Press the Settings button to access the Settings menu.
Step 2
Perform one of these actions to display the Network Configuration menu or the
Device Configuration menu:
•
Use the Navigation button to select the desired menu and then press the
Select softkey.
•
Use the keypad on the phone to enter the number that corresponds to the
menu.
•
Press the menu name on the touchscreen.
Step 3
To display a sub-menu, repeat Step 2.
Step 4
To exit a menu, press the Exit softkey.
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Chapter 4
Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE
Configuring Settings on the Cisco Unified IP Phone
Related Topics
•
Unlocking and Locking Options, page 4-4
•
Editing Values, page 4-5
•
Overview of Options Configurable from a Phone, page 4-6
•
Network Configuration Menu, page 4-7
•
Device Configuration Menu, page 4-15
•
Security Configuration Menu, page 4-37
Unlocking and Locking Options
Configuration options that can be changed from a phone are locked by default to
prevent users from making changes that could affect the operation of a phone.
You must unlock these options before you can change them.
When options are inaccessible for modification, a locked padlock icon
appears on the configuration menus. When options are unlocked and accessible
for modification, an unlocked padlock
icon appears on these menus.
To unlock or lock options, press **#. This action either locks or unlocks the
options, depending on the previous state. If a password is configured on the
phone, you must enter the password after pressing **#.
Make sure to lock options after you have made your changes.
Caution
Do not press **# to unlock options and then immediately press **# again to lock
options. The phone will interpret this sequence as **#**, which will reset the
phone. To lock options after unlocking them, wait at least 10 seconds before you
press **# again.
Related Topics
4-4
•
Displaying a Configuration Menu, page 4-3
•
Editing Values, page 4-5
•
Overview of Options Configurable from a Phone, page 4-6
•
Network Configuration Menu, page 4-7
•
Device Configuration Menu, page 4-15
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Configuration Menus on the Cisco Unified IP Phones 7970G/7971G-GE
Editing Values
When you edit the value of an option setting, follow these guidelines:
Note
•
Use the keys on the keypad to enter numbers and letters.
•
To enter letters using the keypad, use a corresponding number key. Press the
key one or more times to display a particular letter. For example, press the 2
key once for “a,” twice quickly for “b,” and three times quickly for “c.” After
you pause, the cursor automatically advances to allow you to enter the next
letter.
•
To enter a period (for example, in an IP address), press the . (period) softkey
or press * on the keypad.
•
Press the << softkey if you make a mistake. This softkey deletes the character
to the left of the cursor.
•
Press the Cancel softkey before pressing the Save softkey to discard any
changes that you have made.
The Cisco Unified IP Phone provides several methods you can use to reset or
restore option settings, if necessary. For more information, see the “Resetting or
Restoring the Cisco Unified IP Phone” section on page 9-17.
Related Topics
•
Displaying a Configuration Menu, page 4-3
•
Unlocking and Locking Options, page 4-4
•
Overview of Options Configurable from a Phone, page 4-6
•
Network Configuration Menu, page 4-7
•
Device Configuration Menu, page 4-15
•
Security Configuration Menu, page 4-37
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Chapter 4
Configuring Settings on the Cisco Unified IP Phone
Overview of Options Configurable from a Phone
Overview of Options Configurable from a Phone
The settings that you can change on a phone fall into several categories, as shown
in Table 4-1. For a detailed explanation of each setting and instructions for
changing them, see the “Network Configuration Menu” section on page 4-7.
Note
There are several options on the Network Configuration menu and on the Device
Configuration Menu that are for display only or that you can configure from
Cisco Unified CallManager. These options are also described in the “Network
Configuration Menu” section on page 4-7 and the or the “Device Configuration
Menu” section on page 4-15.
Table 4-1
Settings that You can Change in the Network Configuration Menu
Category
Description
DHCP settings Dynamic Host Configuration Protocol
(DHCP) automatically assigns IP address to
devices when you connect them to the
network. Cisco Unified IP Phones enable
DHCP by default.
IP settings
Network Configuration Menu Option
DHCP Enabled
DHCP Address Released
If you do not use DHCP in your network, you Domain Name
can make IP settings manually.
IP Address
Subnet Mask
Default Router 1-5
DNS Server 1-5
TFTP settings
If you do not use DHCP to direct the phone to TFTP Server 1
a TFTP server, you must manually assign a
Alternate TFTP
TFTP server. You can also assign an
alternative TFTP server to use instead of the TFTP Server 2
one assigned by DHCP.
VLAN settings Allow you to change the administrative
VLAN used by the phone.
4-6
Admin. VLAN ID
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Network Configuration Menu
Table 4-1
Settings that You can Change in the Network Configuration Menu (continued)
Category
Description
Network Configuration Menu Option
Port settings
Allow you to set the speed and duplex of the
network and access ports.
SW Port Configuration
PC VLAN
PC Port Configuration
PC VLAN
Allows the phone to work better with
non-Cisco switches. Strips the 802.1P/Q tags
from the packets going to a PC from the
access port on the phone.
Related Topics
•
Displaying a Configuration Menu, page 4-3
•
Unlocking and Locking Options, page 4-4
•
Editing Values, page 4-5
•
Network Configuration Menu, page 4-7
•
Device Configuration Menu, page 4-15
Network Configuration Menu
The Network Configuration menu provides options for viewing and making a
variety of network settings. Table 4-2 describes these options and, where
applicable, explains how to change them.
For information about how to access the Network Configuration menu, see the
“Displaying a Configuration Menu” section on page 4-3.
Before you can change an option on this menu, you must unlock options as
described in the “Unlocking and Locking Options” section on page 4-4. The Edit,
Yes, or No softkeys for changing network configuration options appear only if
options are unlocked.
For information about the keys you can use to edit options, see the “Editing
Values” section on page 4-5.
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Network Configuration Menu
Table 4-2
Network Configuration Menu Options
Option
Description
To Change
DHCP Server
IP address of the Dynamic Host
Configuration Protocol (DHCP) server
from which the phone obtains its IP
address.
Display only—Cannot configure.
BOOTP Server
Indicates whether the phone obtains its Display only—Cannot configure.
configuration from a Bootstrap Protocol
(BootP) server instead of from a DHCP
server.
MAC Address
Unique Media Access Control (MAC)
address of the phone.
Host Name
Unique host name that the DHCP server Display only—Cannot configure.
assigned to the phone.
Domain Name
Name of the Domain Name System
(DNS) domain in which the phone
resides.
IP Address
4-8
Display only—Cannot configure.
1.
Unlock network configuration
options.
2.
Set the DHCP Enabled option to No.
3.
Scroll to the Domain Name option,
press the Edit softkey, and then
enter a new domain name.
4.
Press the Validate softkey and then
press the Save softkey.
Internet Protocol (IP) address of the
phone.
1.
Unlock network configuration
options.
If you assign an IP address with this
option, you must also assign a subnet
mask and default router. See the Subnet
Mask and Default Router options in this
table.
2.
Set the DHCP Enabled option to No.
3.
Scroll to the IP Address option, press
the Edit softkey, and then enter a
new IP Address.
4.
Press the Validate softkey and then
press the Save softkey.
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Network Configuration Menu
Table 4-2
Network Configuration Menu Options (continued)
Option
Description
Subnet Mask
Subnet mask used by the phone.
TFTP Server 1
Primary Trivial File Transfer Protocol
(TFTP) server used by the phone. If you
are not using DHCP in your network and
you want to change this server, you
must use the TFTP Server 1 option.
If you set the Alternate TFTP option to
yes, you must enter a non-zero value for
the TFTP Server 1 option.
If neither the primary TFTP server nor
the backup TFTP server is listed in the
CTL file on the phone, you must unlock
the CTL file before you can save
changes to the TFTP Server 1 option. In
this case, the phone will delete the CTL
file when you save changes to the TFTP
Server 1 option.
To Change
1.
Unlock network configuration
options.
2.
Set the DHCP Enabled option to No.
3.
Scroll to the Subnet Mask option,
press the Edit softkey, and then
enter a new subnet mask.
4.
Press the Validate softkey and then
press the Save softkey.
1.
Unlock the CTL file, if necessary.
2.
If DHCP is enabled, set the Alternate
TFTP option to Yes.
3.
Scroll to the TFTP Server 1 option,
press the Edit softkey, and then
enter a new TFTP server IP address.
4.
Press the Validate softkey, and then
press the Save softkey.
For information about the CTL file,
refer to Cisco Unified CallManager
Security Guide. For information about
unlocking the CTL file, see the
“Security Configuration Menu” section
on page 4-37.
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Network Configuration Menu
Table 4-2
Network Configuration Menu Options (continued)
Option
Description
TFTP Server 2
Optional backup TFTP server that the
phone uses if the primary TFTP server is
unavailable.
If neither the primary TFTP server nor
the backup TFTP server is listed in the
CTL file on the phone, you must unlock
the CTL file before you can save
changes to the TFTP Server 2 option. In
this case, the phone will delete the CTL
file when you save changes to the TFTP
Server 2 option.
To Change
1.
Unlock the CTL file, if necessary.
2.
Unlock network configuration
options.
3.
Enter an IP address for the TFTP
Server 1 option.
4.
Scroll to the TFTP Server 2 option,
press the Edit softkey, and then
enter a new backup TFTP server IP
address.
5.
Press the Validate softkey, and then
press the Save softkey.
1.
Unlock network configuration
options.
2.
Set the DHCP Enabled option to No.
3.
Scroll to the appropriate Default
Router option, press the Edit
softkey, and then enter a new router
IP address.
4.
Press the Validate softkey.
5.
Repeat Steps 3 and 4 as needed to
assign backup routers.
6.
Press the Save softkey.
For information about the CTL file,
refer to Cisco Unified CallManager
Security Guide. For information about
unlocking the CTL file, see to the
“Security Configuration Menu” section
on page 4-37.
Default Router 1
Default Router 2
Default Router 3
Default Router 4
Default router used by the phone
(Default Router 1) and optional backup
routers (Default Router 2–5).
Default Router 5
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Network Configuration Menu
Table 4-2
Network Configuration Menu Options (continued)
Option
Description
DNS Server 1
Primary Domain Name System (DNS)
server (DNS Server 1) and optional
backup DNS servers (DNS Server 2–5)
used by the phone.
DNS Server 2
DNS Server 3
DNS Server 4
To Change
1.
Unlock network configuration
options.
2.
Set the DHCP Enabled option to No.
3.
Scroll to the appropriate DNS Server
option, press the Edit softkey, and
then enter a new DNS server IP
address.
4.
Press the Validate softkey.
5.
Repeat Steps 3 and 4 as needed to
assign backup DNS servers.
6.
Press the Save softkey.
DNS Server 5
Operational
VLAN ID
Auxiliary Virtual Local Area Network The phone obtains its Operational VLAN
(VLAN) configured on a Cisco Catalyst ID via Cisco Discovery Protocol (CDP)
switch in which the phone is a member. from the switch to which the phone is
attached. To assign a VLAN ID
If the phone has not received an
manually, use the Admin VLAN ID
auxiliary VLAN, this option indicates
option.
the Administrative VLAN.
If neither the auxiliary VLAN nor the
Administrative VLAN are configured,
this option is blank.
Admin. VLAN
ID
Auxiliary VLAN in which the phone is
a member.
1.
Unlock network configuration
options.
Used only if the phone does not receive
an auxiliary VLAN from the switch,
ignored otherwise.
2.
Scroll to the Admin. VLAN ID
option, press the Edit softkey, and
then enter a new Admin VLAN
setting.
3.
Press the Validate softkey and then
press the Save softkey.
Overrides the value specified by the
Operation VLAN ID option.
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Network Configuration Menu
Table 4-2
Network Configuration Menu Options (continued)
Option
Description
DHCP Enabled
Indicates whether DHCP is being used
by the phone.
DHCP Address
Released
Alternate TFTP
4-12
Releases the IP address assigned by
DHCP.
Indicates whether the phone is using an
alternative TFTP server.
To Change
1.
Unlock network configuration
options.
2.
Scroll to the DHCP Enabled option
and press the No softkey to disable
DHCP, or press the Yes softkey to
enable DHCP.
3.
Press the Save softkey.
1.
Unlock network configuration
options.
2.
Scroll to the DHCP Address
Released option and press the Yes
softkey to release the IP address
assigned by DHCP, or press the No
softkey if you do not want to release
this IP address.
3.
Press the Save softkey.
1.
Unlock network configuration
options.
2.
Scroll to the Alternate TFTP option
and press the Yes softkey if the
phone should use an alternative
TFTP server. Press the No softkey
otherwise.
3.
Press the Save softkey.
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Network Configuration Menu
Table 4-2
Network Configuration Menu Options (continued)
Option
Description
SW Port
Configuration
Speed and duplex of the network port
(labeled 10/100 SW on the Cisco
Unified IP Phone 7970, and
10/100/1000 SW on the Cisco
Unified IP Phone 7971G-GE). Valid
values:
•
Auto Negotiate
•
10 Half—10-BaseT/half duplex
•
10 Full—10-BaseT/full duplex
•
100 Half—100-BaseT/half duplex
•
100 Full—100-BaseT/full duplex
•
1000 Full—1000-BaseT/full duplex
To Change
1.
Unlock network configuration
options.
2.
Scroll to the SW Port Configuration
option and then press the Edit
softkey.
3.
Scroll to the setting that you want
and then press the Select softkey.
4.
Press the Save softkey.
If the phone is connected to a switch,
configure the port on the switch to the
same speed/duplex as the phone, or
configure both to auto-negotiate.
If you change the setting of this option,
you must change the PC Port
Configuration option to the same
setting.
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Network Configuration Menu
Table 4-2
Network Configuration Menu Options (continued)
Option
Description
PC Port
Configuration
Speed and duplex of the access port
(labeled 10/100 PC on the Cisco Unified
IP Phone 7970, and 10/100/1000 PC
on the Cisco Unified
IP Phone 7971G-GE). Valid values:
•
Auto Negotiate
•
10 Half—10-BaseT/half duplex
•
10 Full—10-BaseT/full duplex
•
100 Half—100-BaseT/half duplex
•
100 Full—100-BaseT/full duplex
•
1000 Full—1000-BaseT/full duplex
To Change
1.
Unlock network configuration
options.
2.
Scroll to the PC Port Configuration
option and then press the Edit
softkey.
3.
Scroll to the setting that you want
and then press the Select softkey.
4.
Press the Save softkey.
1.
Unlock network configuration
options.
2.
Make sure the Admin VLAN ID
option is set.
3.
Scroll to the PC VLAN option, press
the Edit softkey, and then enter a
new PC VLAN setting.
4.
Press the Validate softkey and then
press the Save softkey.
If the phone is connected to a switch,
configure the port on the switch to the
same speed/duplex as the phone, or
configure both to auto-negotiate.
If you change the setting of this option,
you must change the SW Port
Configuration option to the same
setting.
PC VLAN
4-14
Allows the phone to work better with
non-Cisco switches. Strips the 802.1P/Q
tags from the packets going to a PC from
the access port on the phone. The Admin
VLAN ID must be set before you can
change this option.
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Device Configuration Menu
Related Topics
•
Displaying a Configuration Menu, page 4-3
•
Unlocking and Locking Options, page 4-4
•
Editing Values, page 4-5
•
Overview of Options Configurable from a Phone, page 4-6
•
Device Configuration Menu, page 4-15
Device Configuration Menu
The Device Configuration menu provides access to several sub-menus from
which you can view a variety of settings that are specified in the configuration file
for a phone. (The phone downloads the configuration file from the TFTP server.)
These sub-menus are:
•
CallManager Configuration Menu, page 4-16
•
SIP Configuration Menu, page 4-18
•
Call Preferences Menu, page 4-21
•
HTTP Configuration Menu, page 4-23
•
Locale Configuration Menu, page 4-25
•
UI Configuration Menu, page 4-26
•
Media Configuration Menu, page 4-28
•
Power Save Configuration Menu, page 4-32
•
Ethernet Configuration Menu, page 4-33
•
Security Configuration Menu, page 4-33
•
QoS Configuration Menu, page 4-35
•
Network Configuration, page 4-35
For instructions about how to access the Device Configuration menu and its
sub-menus, see the “Displaying a Configuration Menu” section on page 4-3.
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Device Configuration Menu
CallManager Configuration Menu
The CallManager Configuration menu contains the options CallManager 1,
CallManager 2, CallManager 3, CallManager 4, and CallManager 5. These
options show Cisco Unified CallManager servers that are available for processing
calls from the phone, in prioritized order.
To change these options, use Cisco Unified CallManager Administration.
For an available Cisco Unified CallManager server, an option on the CallManager
Configuration menu will show the Cisco Unified CallManager server IP address
or name and one of the states shown in Table 4-3.
Table 4-3
4-16
Cisco Unified CallManager Server States
State
Description
Active
Cisco Unified CallManager server from which the
phone is currently receiving call-processing services
Standby
Cisco Unified CallManager server to which the
phone switches if the current server becomes
unavailable
Blank
No current connection to this Cisco
Unified CallManager server
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Device Configuration Menu
An option may also display one of more of the designations or icons shown in
Table 4-4:
Table 4-4
Cisco Unified CallManager Server Designations
Designation
Description
SRST
Indicates a Survivable Remote Site Telephony router
capable of providing Cisco Unified CallManager
functionality with a limited feature set. This router
assumes control of call processing if all other Cisco
Unified CallManager servers become unreachable.
The SRST Cisco Unified CallManager always
appears last in the list of servers, even if it is active.
You configure an SRST router address in the Cisco
Unified CallManager Administration SRST
Reference Configuration page (choose System >
SRST). You configure an SRST reference in the
Device Pool Configuration page (choose System >
Device Pool).
TFTP
(Authentication icon)
(Encryption icon)
Indicates that the phone was unable to register with
a Cisco Unified CallManager listed in its
configuration file and that it registered with the
TFTP server instead.
Indicates that the connection to the Cisco
Unified CallManager is authenticated. For more
information about authentication, refer to Cisco
Unified CallManager Security Guide.
Indicates that the connection to the Cisco
Unified CallManager is authenticated and
encrypted. For more information about
authentication and encryption, refer to Cisco Unified
CallManager Security Guide.
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Device Configuration Menu
SIP Configuration Menu
The SIP Configuration menu contains these sub-menus:
•
SIP General Configuration Menu, page 4-18
•
Line Settings Menu, page 4-20
SIP General Configuration Menu
The SIP General Configuration menu displays information about the configurable
SIP parameters on the phone. Table 4-5 describes the options in this menu.
Table 4-5
SIP General Configuration Menu Options
Option
Description
To Change
Preferred CODEC
Displays the CODEC to use when a call is
initiated. This value will always be set to
none.
Display only—cannot
configure.
Out of Band DTMF
Displays the configuration of the out-of-band Display only—cannot
signaling (for tone detection on the IP side of configure.
a gateway). The Cisco Unified SIP IP phone
supports out-of-band signaling using the AVT
tone method. This value will always be set to
avt.
Register with Proxy
Displays if the phone must register with a
proxy server during initialization. This value
will always be set to true.
Register Expires
Displays the amount of time, in seconds, after Use Cisco Unified
which a registration request expires.
CallManager Administration >
Device > Device Settings >
SIP Profile.
Phone Label
Displays the text that is displayed on the top Display only—cannot
right status line of the LCD on the phone. This configure.
text is for end-user display only and has no
effect on caller identification or messaging.
This value will always be set to null.
4-18
Display only—cannot
configure.
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Table 4-5
SIP General Configuration Menu Options (continued)
Option
Description
To Change
Enable VAD
Displays if voice activation detection (VAD)
is enabled.
Use Cisco Unified
CallManager Administration >
Device > Device Settings >
SIP Profile.
Start Media Port
Displays the start Real-Time Transport
Protocol (RTP) range for media.
Use Cisco Unified
CallManager Administration >
Device > Device Settings >
SIP Profile.
End Media Port
Displays the end Real-Time Transport
Protocol (RTP) range for media.
Use Cisco Unified
CallManager Administration >
Device > Device Settings >
SIP Profile.
Backup Proxy
Displays the IP address of the backup proxy
server or gateway. This value will always be
set to USECALLMANAGER.
Display only—cannot
configure.
Backup Proxy Port
Displays the port number of the backup proxy Display only—cannot
server or gateway. This value will always be configure.
set to 5060.
Emergency Proxy
Displays the IP address of the emergency
proxy server or gateway. This value will
always be set to USECALLMANAGER.
Display only—cannot
configure.
Emergency Proxy
Port
Displays the port number of the emergency
proxy server or gateway. This value will
always be set to 5060.
Display only—cannot
configure.
Outbound Proxy
Displays the IP address of the outbound proxy Display only—cannot
server. This value will always be set to
configure.
USECALLMANAGER.
Outbound Proxy Port Displays the port number of the outbound
Display only—cannot
proxy server. This value will always be set to configure.
5060.
NAT Enabled
Displays if Network Address Translation
(NAT) is enabled. This value will always be
set to false.
Display only—cannot
configure.
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Table 4-5
SIP General Configuration Menu Options (continued)
Option
Description
To Change
NAT Address
Displays the WAN IP address of the NAT or
firewall server. This value will always be set
to null.
Display only—cannot
configure.
Call Statistics
Displays if call statistics are enabled on the
phone.
Use Cisco Unified
CallManager Administration >
Device > Device Settings >
SIP Profile.
Related Topics
•
Displaying a Configuration Menu, page 4-3
•
Device Configuration Menu, page 4-15
•
Understanding the SIP Protocol, page 1-8
Line Settings Menu
The Line Settings menu displays information that relate to the configurable
parameters for each of the lines on your SIP phone. Table 4-6 describes the
options in this menu.
Table 4-6
Line Settings Menu Options
Option
Description
To Change
Name
Displays the number the line uses when
registering.
Use Cisco Unified
CallManager Administration
to modify.
Short Name
Displays the short name configured for the
line.
Use Cisco Unified
CallManager Administration
to modify.
Authentication Name
Displays the name used by the phone for
authentication if a registration is challenged
by the call control server during
initialization.
Use Cisco Unified
CallManager Administration
to modify.
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Table 4-6
Line Settings Menu Options (continued)
Option
Description
To Change
Display Name
Displays the identification the phone uses for Use Cisco Unified
display for caller identification purposes.
CallManager Administration
to modify.
Proxy Address
Displays the IP address of the proxy server
Display only—Cannot
that will be used by the phone. This value will configure.
always be set to USECALLMANAGER.
Proxy Port
Displays the port number of the proxy server Display only—Cannot
that will be used by the phone. This value will configure.
always be set to 5060.
Shared Line
Displays if the line is part of a shared line
(Yes) or not (No).
Display only—Cannot
configure.
Related Topics
•
Displaying a Configuration Menu, page 4-3
•
Device Configuration Menu, page 4-15
•
Understanding the SIP Protocol, page 1-8
Call Preferences Menu
The Call Preferences menu displays settings that relate to the settings for the call
preferences on the phone. Table 4-7 describes the options in this menu.
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Device Configuration Menu
Table 4-7
Call Preferences Menu Options
Option
Description
To Change
Do Not Disturb
Indicates whether do not disturb is enabled
(Yes) or disabled (No) for the phone.
Use Cisco Unified
CallManager Administration >
Device > Device Settings >
SIP Profile.
This option can also be
modified from the phone if
enabled in Cisco Unified
CallManager.
Caller ID Blocking
Indicates whether caller ID blocking is
enabled (Yes) or disabled (No) for the
phone.
Anonymous Call Block Indicates whether anonymous call block is
enabled (Yes) or disabled (No) for the
phone.
Use Cisco Unified
CallManager Administration >
Device > Device Settings >
SIP Profile.
Use Cisco Unified
CallManager Administration >
Device > Device Settings >
SIP Profile.
Call Waiting
Preferences
Displays a sub-menu that indicates whether Use Cisco Unified
CallManager Administration
call waiting is enabled (Yes) or disabled
(No) for each line.
to modify.
Call Hold Ringback
Use Cisco Unified
Indicates whether the call hold ringback
feature is enabled (Yes) or disabled (No) for CallManager Administration >
Device > Device Settings >
the phone.
SIP Profile.
Stutter Msg Waiting
Indicates whether stutter message waiting is Use Cisco Unified
enabled (Yes) or disabled (No) for the
CallManager Administration >
phone.
Device > Device Settings >
SIP Profile.
Call Logs BLF Enabled Indicates whether BLF for call logs is
enabled (Yes) or disabled (No) for the
phone.
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Use Cisco Unified
CallManager Administration.
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Device Configuration Menu
Table 4-7
Call Preferences Menu Options (continued)
Option
Description
To Change
Auto Answer
Preferences
Displays a sub-menu that indicates whether Use Cisco Unified
CallManager Administration >
auto answer is enabled (Yes) or disabled
(No) for the each line.
Call Routing > Directory
Number.
Speed Dials
Displays a sub-menu that displays the lines
available on the phone. Select a line to see
the speed dial label and number assigned to
that line.
Use Cisco Unified
CallManager Administration >
Device > Add a New Speed
Dial.
Related Topics
•
Displaying a Configuration Menu, page 4-3
•
Device Configuration Menu, page 4-15
•
Understanding the SIP Protocol, page 1-8
HTTP Configuration Menu
The HTTP Configuration menu displays the URLs of servers from which the
phone obtains a variety of information. This menu also displays information about
the idle display on the phone.
Table 4-8 describes the options on the HTTP Configuration menu.
Table 4-8
HTTP Configuration Menu Options
Option
Description
To Change
Directories URL
URL of the server from which the
phone obtains directory information.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
Services URL
URL of the server from which the
phone obtains Cisco Unified IP Phone
services.
Use Cisco Unified CallManager
Administration to modify > Device >
Phone > Phone Configuration.
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Device Configuration Menu
Table 4-8
HTTP Configuration Menu Options (continued)
Option
Description
To Change
Messages URL
URL of the server from which the
phone obtains message services.
Use Cisco Unified CallManager
Administration to modify > Device >
Phone > Phone Configuration.
Information URL URL of the help text that appears on the Use Cisco Unified CallManager
phone.
Administration > > Device > Phone >
Phone Configuration.
Authentication
URL
URL that the phone uses to validate
Use Cisco Unified CallManager
requests made to the phone web server. Administration > Device > Phone >
Phone Configuration.
Proxy Server
URL
Use Cisco Unified CallManager
URL of proxy server, which makes
Administration to modify > Device >
HTTP requests to non-local host
addresses on behalf of the phone HTTP Phone > Phone Configuration.
client and provides responses from the
non-local host to the phone HTTP
client.
Idle URL
URL of an XML service that the phone Use Cisco Unified CallManager
displays when the phone has not been Administration > Device > Phone >
used for the time specified in the Idle Phone Configuration.
URL Time option and no menu is open.
For example, you could use the Idle
URL option and the Idle URL Timer
option to display a stock quote or a
calendar on the LCD screen when the
phone has not been used for 5 minutes.
Idle URL Time
Number of seconds that the phone has Use Cisco Unified CallManager
Administration to modify > Device >
not been used and no menu is open
before the XML service specified in the Phone > Phone Configuration.
Idle URL option is activated.
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Device Configuration Menu
Locale Configuration Menu
The Locale Configuration menu displays information about the user locale and
the network locale used by the phone. Table 4-9 describes the options on this
menu.
Table 4-9
Locale Configuration Menu Options
Option
Description
To Change
User Locale
User locale associated with the phone Use Cisco Unified CallManager
user. The user locale identifies a set of Administration > Device > Phone >
detailed information to support users, Phone Configuration.
including language, font, date and time
formatting, and alphanumeric keyboard
text information.
User Locale
Version
Version of the user locale loaded on the Display only—Cannot configure.
phone.
User Locale Char Character set that the phone uses for the Display only—Cannot configure.
Set
user locale.
Network Locale
Use Cisco Unified CallManager
Network locale associated with the
Administration > Device > Phone >
phone user. The network locale
identifies a set of detailed information Phone Configuration.
that supports the phone in a specific
location, including definitions of the
tones and cadences used by the phone.
Network Locale
Version
Version of the network locale loaded
on the phone.
Display only—Cannot configure.
NTP
Configuration
Menu to view information on NTP
server and mode configuration. For
more information, see NTP
Configuration Menu, page 4-26.
Display only—Cannot configure.
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Device Configuration Menu
NTP Configuration Menu
The NTP Configuration menu displays information about the NTP server and
mode configuration used by the phone. Table 4-10 describes the options on this
menu.
Table 4-10 NTP Configuration Menu Options
Option
Description
To Change
NTP Server 1
IP address of the primary NTP server.
Display only—Cannot configure.
NTP Server 2
IP address of the secondary or backup
NTP server.
Display only—Cannot configure.
NTP Mode 1
Primary server mode. Supported modes Display only—Cannot configure.
are Directed Broadcast and Unicast.
NTP Mode 2
Secondary server mode. Supported
modes are Directed Broadcast and
Unicast.
Display only—Cannot configure.
UI Configuration Menu
The UI Configuration menu displays information that relates to user interface
options for the phone. Table 4-11 describes the options on this menu.
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Table 4-11
UI Configuration Menu Options
Option
Description
To Change
Auto Call Select
Use Cisco Unified CallManager
Indicates whether the phone
automatically shifts the call focus to an Administration > Device > Phone >
Phone Configuration.
incoming call on the same line when
the user is already on a call.
When this option is enabled, the phone
shifts the call focus to the most recent
incoming call.
When this option is disabled, all
automatic focus changes, including
Auto Line Select, are disabled
regardless of their setting.
Default: Enabled
Auto Line Select
Indicates whether the phone shifts the Use Cisco Unified CallManager
call focus to incoming calls on all lines. Administration > Device > Phone >
Phone Configuration.
When this option is disabled, the phone
only shifts the call focus to incoming
calls on the line that is in use. When
this option is enabled, the phone shifts
the call focus to the line with the most
recent incoming call.
Default: Disabled
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Device Configuration Menu
Table 4-11
UI Configuration Menu Options (continued)
Option
Description
To Change
BLF for Call
Lists
Indicates whether the Busy Lamp Field Use Cisco Unified CallManager
(BLF) is enabled for call lists.
Administration > System > Enterprise
Parameters.
“more” Softkey
Timer
Access the Phone Configuration page in
Indicates the number of seconds that
additional softkeys are displayed after Cisco Unified CallManager
Administration.
the user presses more. If this timer
expires before the user presses another
softkey, the display reverts to the initial
softkeys.
Range: 5 to 30; 0 represents an infinite
timer.
Default: 5
Media Configuration Menu
The Media Configuration menu displays whether the headset, speakerphone, and
video capability are enabled on the phone. This menu also displays options for
recording tones that the phone may play to indicate that a call may be recorded.
Table 4-12 describes the options on this menu.
Table 4-12 Media Configuration Menu Options
Option
Description
To Change
Headset Enabled
Indicates whether the Headset button
is enabled on the phone.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
Speaker Enabled
Indicates whether the speakerphone is
enabled on the phone.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
Video Capability
Enabled
Use Cisco Unified CallManager
Indicates whether the phone can
Administration > Device > Phone >
participate in video calls when
connected to an appropriately equipped Phone Configuration.
computer.
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Table 4-12 Media Configuration Menu Options (continued)
Option
Description
To Change
Recording Tone
Use Cisco Unified CallManager
Indicates whether a recording tone
Administration > Device > Phone >
(often referred to as a beep tone) is
enabled or disabled for the phone. If the Phone Configuration.
recording tone option is enabled, the
phone plays the beep tone in both
directions of every call, regardless of
whether the call actually gets recorded.
The beep tone first sounds when a call
is answered.
You may want to notify your users if
you enable this option.
Default: Disabled
Related Parameters:
•
Recording Tone Local Volume
•
Recording Tone Remote Volume
•
Recording Tone Duration
Other related parameters—Beep tone
frequency in hz, the length of the beep
tone (called duration), and how often
the beep tone plays (called
interval)—are defined on a
per-Network Locale basis in the xml
file that defines tones. This xml file is
usually named tones.xml or
g3-tones.xml.
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Device Configuration Menu
Table 4-12 Media Configuration Menu Options (continued)
Option
Description
To Change
Recording Tone
Local Volume
Indicates the loudness setting for the
beep tone that is received by the party
whose phone has the Recording Tone
option enabled.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
This setting applies for each listening
device (handset, speakerphone,
headset).
Range: 0 percent (no tone) to 100
percent (same level as current volume
setting on the phone).
Default: 100
See also: Recording Tone
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Table 4-12 Media Configuration Menu Options (continued)
Option
Description
To Change
Recording Tone
Remote Volume
Indicates the loudness setting for the
beep tone that the remote party
receives. The remote party is the party
who is on a call with the party whose
phone has the Recording Tone option
enabled.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
Range: 0 percent to 100 percent. (0
percent is -66 dBM and 100 percent is
-3 dBM.)
Default: 84 percent (-10dBM)
See also: Recording Tone
Recording Tone
Duration
Indicates the length of time in
milliseconds for which the beep tone
plays.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
If the value you configure here is less
than one third the interval, then this
value overrides the default provided by
the Network Locale.
Range: 0 to 3000
Note
For some Network Locales that
use a complex cadence, this
setting applies only to the first
beep tone.
See also: Recording Tone
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Device Configuration Menu
Power Save Configuration Menu
The Power Save Configuration menu displays the settings that control when the
LCD screen on a phone turns off to conserve power. Table 4-13 describes the
options on this menu.
For detailed information about configuring these settings, see the “Automatically
Disabling the Cisco Unified IP Phone Touchscreen” section on page 6-11.
Table 4-13 Power Save Configuration Menu Options
Option
Description
To Change
Use Cisco Unified CallManager
Display On Time Time each day that the LCD screen
Administration > Device > Phone >
turns on automatically (except on the
days specified in the Days Display Not Phone Configuration.
Active field).
Display On
Duration
Length of time that the LCD screen
Use Cisco Unified CallManager
remains on after turning on at the time Administration > Device > Phone >
shown in the Display On Time option. Phone Configuration.
Display Idle
Timeout
Length of time that the phone is idle
before the display turns off. Applies
only when the display was off as
scheduled and was turned on by an
end-user (by pressing a button on the
phone, touching the touchscreen, or
lifting the handset).
Days Display Not Days that the display does not turn on
Active
automatically at the time specified in
the Display On Time option.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
Display On When Indicates whether the LCD screen
Use Cisco Unified CallManager
Incoming Call
automatically illuminates when a call is Administration > Device > Phone >
received.
Phone Configuration.
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Device Configuration Menu
Ethernet Configuration Menu
The Ethernet Configuration menu includes the options described in Table 4-14.
Table 4-14 Ethernet Configuration Menu Options
Option
Description
To Change
Span to PC Port
Indicates whether the phone will
forward packets transmitted and
received on the network port to the
access port.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
Enable this option if an application that
requires monitoring of the phone’s
traffic is being run on the access port.
These applications include monitoring
and recording applications (common in
call center environments) and network
packet capture tools that are used for
diagnostic purposes.
Security Configuration Menu
The Security Configuration menu that you access from the Device
Configuration menu displays settings that relate to security for phone.
Table 4-15 describes the options on the Security Configuration menu.
Note
The phone also has a Security Configuration menu that you access directly from
the Settings menu. For information about the security options on that menu, see
the see the “Security Configuration Menu” section on page 4-37.
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Device Configuration Menu
Table 4-15 Security Configuration Menu Options
Option
Description
To Change
PC Port Disabled Indicates whether the access port on the Use Cisco Unified CallManager
Administration > Device > Phone >
phone is enabled (Yes) or disabled
Phone Configuration.
(No).
Must be set to enabled for video
support on the phone
GARP Enabled
Use Cisco Unified CallManager
Indicates whether the phone learns
MAC addresses from Gratuitous ARP Administration > Device > Phone >
Phone Configuration.
responses. Disabling the phone’s
ability to accept Gratuitous ARP will
prevent applications that use this
mechanism to monitor and record voice
streams from working. If voice
monitoring is not desired, set this
option to No (disabled).
Voice VLAN
Enabled
Use Cisco Unified CallManager
Indicates whether the phone allows a
Administration > Device > Phone >
device attached to the access port to
Phone Configuration.
access the Voice VLAN. Setting this
option to No (disabled) prevents the
attached PC from sending and
receiving data on the Voice VLAN.
This setting also prevents the PC from
receiving data sent and received by the
phone. Set this setting to Yes (enabled)
if an application that requires
monitoring of the phone’s traffic is
running on the PC. These applications
include monitoring and recording
applications and network monitoring
software.
Web Access
Enabled
Indicates whether web access is
enabled (Yes) or disabled (No) for the
phone.
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Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
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Device Configuration Menu
Table 4-15 Security Configuration Menu Options (continued)
Option
Description
To Change
Security Mode
Displays the security mode that is set
for the phone.
Use Cisco Unified CallManager
Administration to modify.
Logging Display
This parameter is used only by Cisco
TAC for troubleshooting.
Display only—Cannot configure.
QoS Configuration Menu
The QoS Configuration menu displays information that relates to quality of
service (QoS) for the phone. Table 4-16 describes the options on this menu.
Table 4-16 QoS Configuration Menu Options
Option
Description
To Change
DSCP For Call
Control
DSCP IP classification for call control
signaling.
Use Cisco Unified CallManager
Administration > System > Enterprise
Parameters.
DSCP For
Configuration
DSCP IP classification for any phone
configuration transfer.
Use Cisco Unified CallManager
Administration > System > Enterprise
Parameters.
DSCP For
Services
DSCP IP classification for phone-based Use Cisco Unified CallManager
services.
Administration > System > Enterprise
Parameters.
Related Topics
•
Displaying a Configuration Menu, page 4-3
•
Network Configuration Menu, page 4-7
Network Configuration
The Network Configuration menu displays device-specific network configuration
settings on the phone. Table 4-17 describes the options in this menu.
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Device Configuration Menu
Table 4-17 Network Configuration Menu Options
Option
Description
To Change
Load Server
Used to optimize installation time for
phone firmware upgrades and offload
the WAN by storing images locally,
negating the need to traverse the WAN
link for each phone's upgrade.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
You can set the Load Server to another
TFTP server IP address or name (other
than the TFTP Server 1 or TFTP Server
2) from which the phone firmware can
be retrieved for phone upgrades. When
the Load Server option is set, the phone
contacts the designated server for the
firmware upgrade.
Note
4-36
The Load Server option allows
you to specify an alternate
TFTP server for phone
upgrades only. The phone
continues to use TFTP Server 1
or TFTP Server 2 to obtain
configuration files. The Load
Server option does not provide
management of the process and
of the files, such as file transfer,
compression, deletion, and so
on.
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Security Configuration Menu
Table 4-17 Network Configuration Menu Options (continued)
Option
Description
To Change
RTP Control
Protocol
Indicates whether the phone supports
the Real-Time Control Protocol
(RTCP). Settings include:
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
•
Enabled
•
Disabled—Default
If this feature is disabled, several call
statistic values display as 0. For
additional information, see the
following sections:
•
Call Statistics Screen, page 7-16
•
Streaming Statistics, page 8-15
Related Topics
•
Displaying a Configuration Menu, page 4-3
•
Device Configuration Menu, page 4-15
•
Understanding the SIP Protocol, page 1-8
Security Configuration Menu
The Security Configuration menu that you access directly from the Settings menu
provides information about various security settings. It also provides access to the
CTL File screen and the Trust List menu, if a CTL file is installed on the phone.
Table 4-18 describes the options on the Security Configuration menu.
Note
The phone also has a Security Configuration menu that you access from the
Device menu. For information about the security options on that menu, see the
“Security Configuration Menu” section on page 4-33.
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Security Configuration Menu
Table 4-18
Security Menu Settings
Option
Description
To Change
Web Access Enabled
Indicates whether web access is
enabled (Yes) or disabled (No) for
the phone.
Use Cisco Unified CallManager
Administration > Device > Phone >
Phone Configuration.
Security Mode
Displays the security mode that is set Use Cisco Unified CallManager
for the phone.
Administration > Device > Phone >
Phone Configuration.
MIC
Indicates whether a manufacturing
installed certificate (used for the
security features) is installed on the
phone (Yes) or is not installed on the
phone (No).
For information about how to manage
the MIC for your phone, refer to the
“Using the Certificate Authority Proxy
Function” chapter in Cisco
Unified CallManager Security Guide.
LSC
Indicates whether a locally
significant certificate (used for the
security features) is installed on the
phone (Yes) or is not installed on the
phone (No).
For information about how to manage
the LSC for your phone, refer to the
“Using the Certificate Authority Proxy
Function” chapter in Cisco
Unified CallManager Security Guide.
CTL File
Displays the MD5 hash of the
certificate trust list (CTL) file that is
installed in the phone. If no CTL file
is installed on the phone, this field
displays No. (If security is
configured for the phone, the CTL
file installs automatically when the
phone reboots or resets.
For more information about this file,
refer to the “Configuring the Cisco
CTL Client” section in Cisco
Unified CallManager Security Guide.
Trust List
If a CTL file is installed on the
phone, provides access to the Trust
List menu.
For more information, see the “Trust
List Screen” section on page 4-41.
CAPF Server
Displays the IP address and the port
of the CAPF that the phone uses.
For more information about this server,
refer to the “Using the Certificate
Authority Proxy Function” section in
Cisco Unified CallManager Security
Guide.
4-38
If a CTL file is installed on the phone,
also provides access to the CTL File
screen. For more information, see the
“CTL File Screen” section on
page 4-39.
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Security Configuration Menu
Table 4-18
Security Menu Settings (continued)
Option
Description
To Change
802.1X
Authentication
Allows you to enable 802.1X
authentication for this phone.
See the “802.1X Authentication and
Status” section on page 4-42.
802.1X
Displays real-time status progress of Display only—Cannot configure.
Authentication Status the 802.1X authentication
transaction.
CTL File Screen
The CTL File screen includes the options described in Table 4-19.
Table 4-19
CTL File Settings
Option
Description
To Change
CTL File
Displays the MD5 hash of the CTL
file that is installed in the phone. If
security is configured for the phone,
the CTL file installs automatically
when the phone reboots or resets.
For more information about this file,
refer to the “Configuring the Cisco
CTL Client” section in Cisco
Unified CallManager Security Guide.
•
A locked padlock icon
in
this option indicates that the
CTL file is locked.
•
An unlocked padlock icon
indicates that the CTL file is
unlocked.
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Security Configuration Menu
Table 4-19
CTL File Settings (continued)
Option
Description
To Change
CAPF Server
IP address of the CAPF server used
by the phone. Also displays a
certificate icon if a certificate is
installed for this server.
For more information about this server,
refer to the “Using the Certificate
Authority Proxy Function” section in
Cisco Unified CallManager Security
Guide.
CallManager / TFPT
Server
IP address of a Cisco Unified
CallManager and TFTP server used
by the phone. Also displays a
certificate
icon if a certificate is
installed for this server.
For information about changing these
options, see the “Network
Configuration Menu” section on
page 4-7.
If neither the primary TFTP (TFTP
Server 1) server nor the backup TFTP
server (TFTP Server 2) is listed in the
CTL file, you must unlock the CTL
file before you can save changes that
you make to the TFTP Server 1
option or to the TFTP Server 2 option
on the Network Configuration menu.
Unlocking the CTL File
To unlock the CTL file from the Security Configuration menu, follow these steps:
Procedure
Step 1
Press **# to unlock options on the CTL File menu.
If you decide not to continue, press **# again to lock options on this menu.
Note
Step 2
4-40
If a password is configured on the phone, you must enter a password after
pressing **#.
Highlight the CTL option.
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Security Configuration Menu
Step 3
Press the Unlock softkey to unlock the CTL file.
After you change and save the TFTP Server 1 or the TFTP Server 2 option, the
CTL file will be locked automatically.
Note
When you press the Unlock softkey, it changes to Lock. If you decide not
to change the TFTP Server 1 or TFTP Server 2 option, press the Lock
softkey to lock the CTL file.
Trust List Screen
The Trust List menu displays information about all of the servers that the phone
trusts and includes the options described in Table 4-20.
Table 4-20
Trust List Menu Settings
Option
Description
To Change
CAPF Server
IP address of the CAPF used by the
phone. Also displays a certificate
icon if a certificate is installed
for this server.
For more information about these
settings, refer to the “Configuring the
Cisco CTL Client” section in Cisco
Unified CallManager Security Guide.
CallManager / TFPT
Server
IP address of a Cisco Unified
CallManager and TFTP server used
by the phone. Also displays a
certificate
icon if a certificate is
installed for this server.
For more information about these
settings, refer to the “Configuring the
Cisco CTL Client” section in Cisco
Unified CallManager Security Guide.
SRST Router
IP address of the trusted SRST router
that is available to the phone, if such
a device has been configured in
Cisco Unified CallManager
Administration. Also displays a
certificate
icon if a certificate is
installed for this server.
For more information about these
settings, refer to the “Configuring the
Cisco CTL Client” section in Cisco
Unified CallManager Security Guide.
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Configuring Settings on the Cisco Unified IP Phone
Security Configuration Menu
802.1X Authentication and Status
The 802.1X Authentication and 802.1X Authentication Status menus allow you
to enable 802.1X authentication and monitor its progress. These options are
described in Table 4-21 and Table 4-22.
You can access these menu by pressing the Settings button and choosing Security
Configuration > 802.1X Authentication and Security Configuration > 802.1X
Authentication Status.
4-42
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Security Configuration Menu
Table 4-21
802.1X Authentication Settings
Option
Description
Device
Authentication
Determines whether 802.1X
authentication is enabled:
•
•
EAP-MD5
Enabled—Phone uses 802.1X
authentication to request
network access.
Disabled—Default setting in
which the phone uses CDP to
acquire VLAN and network
access.
To Change
1.
Choose Settings > Security
Configuration > 802.1X
Authentication > Device
Authentication.
2.
Set the Device Authentication
option to Enabled or Disabled.
3.
Press the Save softkey.
Specifies a password for use with
Choose Settings > Security
802.1X authentication using the
Configuration > 802.1X
following menu options (described in Authentication > EAP-MD5.
the following rows):
•
Device ID
•
Shared Secret
•
Realm
Device ID—Derivative of the
phone’s model number and unique
MAC address displayed in this
format: CP-<model>-SEP-<MAC>
Display only—Cannot configure.
Shared Secret—Choose a password
1. Choose EAP-MD5 > Shared
to use on the phone and on the
Secret.
authentication server. The password
2. Enter the shared secret.
must be between 6 and 32 characters,
3. Press Save.
consisting of any combination of
numbers or letters.
See the“Troubleshooting Cisco Unified
IP Phone Security” section on
Note
If you disable 802.1X
page 9-12 for assistance in recovering
authentication or perform a
factory reset of the phone, the from a deleted shared secret.
shared secret is deleted.
Realm—Indicates the user network
domain, always set as Network.
Display only—Cannot configure.
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Security Configuration Menu
Table 4-22
802.1X Authentication Real-Time Status
Option
Description
802.1X Authentication
Status
Display only—Cannot configure.
Real-time progress of the 802.1X
authentication status, displaying one
of the following states:
4-44
•
Disabled—802.1X is disabled
and transaction was not
attempted
•
Disconnected—Physical link is
down or disconnected
•
Connecting—Trying to discover
or acquire the authenticator
•
Acquired—Authenticator
acquired, awaiting
authentication to begin
•
Authenticating—Authentication
in progress
•
Authenticated—Authentication
successful or implicit
authentication due to timeouts
•
Held—Authentication failed,
waiting before next attempt
(approximately 60 seconds)
To Change
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C H A P T E R
5
Configuring Features, Templates,
Services, and Users
After you install Cisco Unified IP Phones in your network, configure their
network settings, and add them to Cisco Unified CallManager, you must use the
Cisco Unified CallManager Administration application to configure telephony
features, optionally modify phone templates, set up services, and assign users.
This chapter provides an overview of these configuration and setup procedures.
Cisco Unified CallManager documentation provides detailed instructions for
these procedures.
For suggestions about how to provide users with information about features, and
what information to provide, see Appendix A, “Providing Information to Users
Via a Website.”
For information about setting up phones in non-English environments, see
Appendix C, “Supporting International Users.”
This chapter includes following topics:
•
Telephony Features Available for the Phone, page 5-2
•
Configuring Corporate Directories and Personal Directories, page 5-13
•
Modifying Phone Button Templates, page 5-15
•
Configuring Softkey Templates, page 5-15
•
Setting Up Services, page 5-16
•
Adding Users to Cisco Unified CallManager, page 5-17
•
Specifying Options that Appear on the User Options Web Pages, page 5-18
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Chapter 5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Telephony Features Available for the Phone
After you add Cisco Unified IP Phones to Cisco Unified CallManager, you can
add functionality to the phones. Table 5-1 includes a list of supported telephony
features, many of which you can configure using Cisco Unified CallManager
Administration. The Configuration Reference column lists Cisco Unified
CallManager documentation that contains configuration procedures and related
information.
For information about using most of these features on the phone, refer to the Cisco
Unified IP Phone 7970 Series Guide. For a comprehensive listing of features on
the phone, refer to Cisco Unified IP Phone Features A–Z.
Note
Table 5-1
Cisco Unified CallManager Administration also provides several service
parameters that you can use to configure various telephony functions. For more
information about service parameters and the functions that they control, refer to
Cisco Unified CallManager Administration Guide.
Telephony Features for the Cisco Unified IP Phone
Feature
Description
Configuration Reference
Abbreviated dialing Allows a user to speed dial a phone number For more information, refer to:
by entering an assigned index code (1-99)
• Cisco Unified CallManager
on the phone keypad.
Administration Guide, “Cisco
A user can assign index codes from the User
Unified IP Phone
Options web pages.
Configuration” chapter.
•
Anonymous Call
Block
5-2
Allows a user to reject calls from
anonymous callers.
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter.
Refer to the Cisco Unified
CallManager Administration
Guide, “SIP Profile Configuration”
chapter.
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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Auto Answer
Connects incoming calls automatically after Refer to the Cisco Unified
CallManager Administration
a ring or two.
Guide, “Configuring Directory
Auto Answer works with either the
Numbers” chapter.
speakerphone or headset.
Auto-pickup
Allows a user to use one-touch, pickup
functionality for call pickup, group call
pickup, and other group call pickup.
Barge
Configuration Reference
For more information, refer to:
•
Cisco Unified CallManager
Administration Guide,
“Pickup Group Configuration”
chapter.
•
Cisco Unified CallManager
System Guide, “Call Pickup”
and “Group Call Pickup”
chapter.
Allows a user to join a non-private call on a For more information, refer to:
shared phone line. Barge features include
• Cisco Unified CallManager
cBarge and Barge.
Administration Guide, “Cisco
Unified IP Phone
• cBarge adds a user to a call and
Configuration” chapter.
converts it into a conference, allowing
the user and other parties to access
• Cisco Unified CallManager
conference features.
System Guide, “Cisco Unified
IP Phones” chapter.
• Barge adds a user to a call but does not
convert the call into a conference.
• Cisco Unified CallManager
The phones support Barge in two
Features and Services Guide,
conference modes:
“Barge” and “Privacy”
chapter.
• Built-in conference bridge at the target
device (the phone that is being barged).
This mode uses the Barge softkey.
•
Shared conference bridge. This mode
uses the cBarge softkey.
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Chapter 5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Block external to
external transfer
Prevents users from transferring an external Refer to the Cisco Unified
call to another external number.
CallManager Features and
Services Guide, “External Call
Transfer Restrictions” chapter.
Busy Lamp Field
(BLF) speed dial
Allows a user to monitor the call state of a
directory number (DN) associated with a
speed-dial button.
Call display
restrictions
Call forward
5-4
Determines the information that will
display for calling or connected lines,
depending on the parties who are involved
in the call.
Allows a user to redirect incoming calls to
another number.
Configuration Reference
For more information, refer to:
•
Cisco Unified CallManager
Administration Guide, “Cisco
Unified IP Phone
Configuration” chapter.
•
Cisco Unified CallManager
Features and Services Guide,
“Presence” chapter.
For more information, refer to:
•
Cisco Unified CallManager
Administration Guide, “Cisco
Unified IP Phone
Configuration” chapter.
•
Cisco Unified CallManager
System Guide,
“Understanding Route Plans”
chapter.
•
Cisco Unified CallManager
Features and Services Guide,
Call Display Restrictions
chapter.
For more information, refer to:
•
Cisco Unified CallManager
Administration Guide,
“Configuring Directory
Numbers” chapter.
•
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter.
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Call forward
configurable
display
For more information, refer to:
Allows you to specify information that
appears on a phone when a call is
• Cisco Unified CallManager
forwarded. This information can include the
Administration Guide, “Cisco
caller name, caller number, redirected
Unified IP Phone
number, and original dialed number.
Configuration” chapter.
•
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter.
Call forward
Allows you to override Call Forward All
destination override (CFA) in cases where the CFA target places
a call to the CFA initiator. This allows the
CFA target to reach the CFA initiator for
important calls. The override works
whether the CFA target phone number is
internal or external.
For more information, refer to
Cisco Unified CallManager New
and Changed Information Guide,
Release 5.1(1), “Cisco Unified
CallManager System Guide”
section, “Cisco Unified IP Phones”
chapter.
Call park
For more information, refer to:
Call pickup
Allows a user to park (temporarily store) a
call and then retrieve the call by using
another phone in the Cisco Unified
CallManager system.
Allows a user to redirect a call that is
ringing on another phone to his/her own
phone, so the call can be answered.
•
Cisco Unified CallManager
Administration Guide, “Call
Park” chapter.
•
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter.
•
Cisco Unified CallManager
Features and Services Guide,
“Call Park” chapter.
For more information, refer to:
•
Cisco Unified CallManager
Administration Guide,
“Pickup Group
Configuration” chapter.
•
Cisco Unified CallManager
System Guide, “Call Pickup”
chapter.
(See also “Group call pickup” and “Other
group pickup” in this table.)
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Call waiting
Indicates (and allows a user to answer) an
incoming call that is received while on
another call.
Requires no configuration.
Call waiting also displays incoming call
information on the phone screen.
Caller ID
Displays caller-identification, such as a
phone number, name, or other descriptive
text, on the phone screen.
For more information, refer to:
•
Cisco Unified CallManager
Administration Guide,
“Configuring Cisco Unified IP
Phones” chapter.
•
Cisco Unified CallManager
System Guide,
“Understanding Route Plans”
chapter.
•
Cisco Unified CallManager
Features and Services Guide,
“Call Display Restrictions”
chapter.
Caller ID Blocking
Allows a user to block their phone number
or e-mail address from phones that have
caller identification enabled.
Refer to the Cisco Unified
CallManager Administration
Guide, “SIP Profile Configuration”
chapter.
Cisco Call Back
Allows a user to receive an audio and visual For more information, For more
alert on the phone when a busy or
information, refer to:
unavailable party becomes available.
• Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter.
•
5-6
Cisco Unified CallManager
Features and Services Guide,
Cisco Call Back chapter.
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Conference
Conference (or ad-hoc conference) allows a For more information, refer to:
user to initiate a conference by calling each Cisco Unified CallManager
participant.
System Guide, “Cisco Unified IP
Phones” chapter.
Do Not Disturb
(DND)
Allows a user to block incoming calls on the Refer to the Cisco Unified
phone with a busy tone. Valid values
CallManager Administration
include:
Guide, “SIP Profile Configuration”
chapter.
• User Controlled (default): a user can
turn DND on and off on the phone.
•
Fast Dial Service
Configuration Reference
Admin Controlled: a user can not turn
DND on or off on the phone.
For more information, refer to:
Allows a user to enter a Fast Dial code to
place a call. Fast Dial codes can be assigned
• Cisco Unified CallManager
to phone numbers or Personal Address
Administration Guide, “Cisco
Book entries. (See “Services” in this table.)
Unified IP Phone Services
Configuration” chapter.
•
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phone Services” chapter.
Forward
Forwards all calls to the designated
directory number.
Refer to Cisco Unified
CallManager Administration
Guide.
Group call pickup
Allows a user to answer a call ringing on a
phone in another group. (See also “Call
Pickup” and “Other group pickup” in this
table.)
For more information, refer to:
•
Cisco Unified CallManager
Administration Guide,
“Pickup Group Configuration”
chapter
•
Cisco Unified CallManager
System Guide, “Call Pickup”
chapter
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Hold
Allows a user to move a connected call from Requires no configuration, unless
an active state to a held state.
you want to use music on hold; see
“Music-on-Hold” in this table for
information.
Immediate divert
Allows a user to transfer a ringing,
connected, or held call directly to a
voice-messaging system.
For more information, refer to:
•
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter.
•
Cisco Unified CallManager
Features and Services Guide,
“Immediate Diver” chapter.
For more information, refer to:
Immediate
Divert—Enhanced
Allows users to transfer incoming calls
directly to their voice messaging system or to
the voice messaging system of the original
called party.
Meet-Me
conference
Allows a user to host a Meet-Me conference Refer to the Cisco Unified
in which other participants call a
CallManager Administration
predetermined number at a scheduled time. Guide, “Meet-Me Number/Pattern
Configuration” chapter.
Message waiting
indicator
Refers to the light (or “lamp”) on the phone For more information, refer to:
handset that blinks or glows to indicate an
• Cisco Unified CallManager
incoming call or new voice message.
Administration Guide,
“Message Waiting
Configuration” chapter.
Cisco Unified CallManager
Features and Services Guide section
of the Cisco Unified CallManager
New and Changed Information
Guide, “Immediate Divert” chapter.
•
5-8
Cisco Unified CallManager
System Guide, “Voice Mail
Connectivity to Cisco Unified
CallManager” chapter.
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Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Music-onhold
Plays music while callers are on hold.
For more information, refer to:
Onhook call
transfer
Allows a user to press a single Transfer
softkey and then go onhook to complete a
call transfer.
Other group pickup Allows a user to answer a call ringing on a
phone in another group that is associated
with the user’s group.
•
Cisco Unified CallManager
Administration Guide, “Music
On Hold Audio Source
Configuration” and “Music On
Hold Server Configuration”
chapters.
•
Cisco Unified CallManager
System Guide, “Music on
Hold” chapter
•
Cisco Unified CallManager
Features and Services Guide,
“Music On Hold” chapter.
Refer to the Cisco Unified
CallManager System Guide, Cisco
Unified IP Phones chapter.
For more information, refer to:
•
Cisco Unified CallManager
Administration Guide,
“Pickup Group Configuration”
chapter.
•
Cisco Unified CallManager
System Guide, “Call Pickup”
chapter.
(See also “Call pickup” and “Group call
pickup” in this table.
Presence-enabled
directories
Allows a user to monitor the call state of
another directory number (DN) listed in call
logs, speed-dials, and corporate directories.
The Busy Lamp Field (BLF) for the DN
displays the call state.
Refer to Cisco Unified
CallManager Features and
Services Guide, “Presence”
chapter.
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Chapter 5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Private Line
Automated
Ringdown (PLAR)
The Cisco Unified CallManager
administrator can configure a phone
number that the Cisco Unified IP Phone
dials as soon as the handset goes off hook.
This can be useful for phones that are
designated for calling emergency or
“hotline” numbers.
Refer to the Cisco
Unified CallManager System
Guide, “SIP Dial Rules
Configuration” chapter.
Privacy
Prevents users who share a line from adding For more information, refer to:
themselves to a call and from viewing
• Cisco Unified CallManager
information on their phone screens about
Administration Guide, “Cisco
the other user's calls.
Unified IP Phone
Configuration” chapter
Quality Reporting
Tool (QRT)
Redial
5-10
Allows a user to submit call quality
information.
•
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter
•
Cisco Unified CallManager
Features and Services Guide
“Barge” and “Privacy” chapter
For more information, refer to:
•
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter
•
Cisco Unified CallManager
Features and Services Guide,
“Quality Report Tool” chapter
Allows a user to call the most recently
Requires no configuration.
dialed phone number by pressing a softkey.
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Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Ring setting
Identifies ring type used for a line when a
phone has another active call.
For more information, refer to:
Services
Services URL
button
Allows you to use the Cisco
Unified IP Phone Services Configuration
menu in Cisco Unified CallManager
Administration to define and maintain the
list of phone services to which users can
subscribe.
•
Cisco Unified CallManager
Administration Guide,
“Configuring Directory
Numbers” chapter.
•
Cisco Unified CallManager
Features and Services Guide,
“Custom Phone Rings”
chapter.
•
“Creating Custom Phone
Rings” section on page 6-2.
For more information, refer to:
•
Cisco Unified CallManager
Administration Guide, “Cisco
Unified IP Phone Services
Configuration” chapter.
•
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phone Services” chapter.
Allows a user to access a service from a line For more information, refer to:
key on the phone, rather than by using the
• Cisco Unified CallManager
Services button and Services menu.
Administration Guide, “Cisco
Unified IP Phone
Configuration” chapter.
•
Shared line
Allows a user to have multiple phones that
share the same phone number or allows a
user to share a phone number with a
coworker.
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phone Services” chapter.
Refer to the Cisco Unified
CallManager System Guide,
“Cisco Unified IP Phones”
chapter.
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Chapter 5
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Table 5-1
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Speed dialing
Allows a user to enter an index code, press For more information, refer to:
a button, or select a phone screen item to
• Cisco Unified CallManager
place a call (rather than dialing the number
Administration Guide, “Cisco
manually).
Unified IP Phone
Configuration” chapter.
•
Time-of-Day
routing
Touchscreen
illumination
disabling
Restricts access to specified telephony
features by time period.
Allows user to disable touchscreen
illumination on their phone, which would
override other rules that determine when the
touchscreen gets illuminated.
Cisco Unified CallManager
System Guide, “Cisco Unified
IP Phones” chapter.
For more information, refer to:
•
Cisco Unified CallManager
Administration Guide, “Time
Period Configuration”
chapter.
•
Cisco Unified CallManager
System Guide, “Time-of-Day
Routing” chapter.
Refer to the Cisco Unified IP Phone
Service Application Development
Notes at the following location:
http://www.cisco.com/univercd/cc
/td/doc/product/voice/vpdd/cdd/5_
To provide this feature, you must
implement the Display URI, which includes 0/index.htm
configuring the length of time that
illumination remains disabled.
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Table 5-1
Configuring Features, Templates, Services, and Users
Configuring Corporate Directories and Personal Directories
Telephony Features for the Cisco Unified IP Phone (continued)
Feature
Description
Configuration Reference
Transfer
Transfer allows a user to redirect a single
call to a new number, with or without
consulting the transfer recipient.
Requires no configuration.
(See also “Onhook call transfer” in this
table.)
Voice messaging
system
Provides support for a voice-messaging
service.
For more information refer to the:
•
Cisco Unified CallManager
Administration Guide, Cisco
Voice-Mail Port
Configuration chapter
•
Cisco Unified CallManager
System Guide, “Voice Mail
Connectivity to Cisco Unified
CallManager” chapter
Configuring Corporate Directories and Personal
Directories
The Directories button on the Cisco Unified IP Phones 7970G/7971G-GE can
provide users access to these directories:
•
Corporate Directory—Allows a user to look up phone numbers for
co-workers.
To support this feature, you must configure corporate directories. See the
“Configuring Corporate Directories and Personal Directories” section on
page 5-13 for more information.
•
Personal Directory—Allows a user to store a set of personal numbers.
To support this feature, you must provide the user with software to configure
the personal directory. See the “Configuring Personal Directory” section on
page 5-14 for more information.
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Chapter 5
Configuring Corporate Directories and Personal Directories
Configuring Features, Templates, Services, and Users
Configuring Corporate Directories
Cisco Unified CallManager uses a Lightweight Directory Access Protocol
(LDAP) directory to store authentication and authorization information about
users of Cisco Unified CallManager applications that interface with
Cisco Unified CallManager. Authentication establishes a user’s right to access
the system. Authorization identifies the telephony resources that a user is
permitted to use, such as a specific telephone extension.
To install and set up these features, refer to Installing and Configuring the Cisco
Unified Customer Directory Configuration Plugin. That manual guides you
through the configuration process for integrating Cisco Unified CallManager
with Microsoft Active Directory and Netscape Directory Server.
After the LDAP directory configuration completes, the Corporate Directory
service is enabled on your Cisco Unified IP Phone and allows users access to the
corporate directory.
Configuring Personal Directory
Personal Directory consists of the following features:
•
Personal Address Book (PAB)
•
Personal Fast Dials (Fast Dials)
•
Address Book Synchronization Tool (TABSynch)
Users can access Personal Directory features by these methods:
•
From a web browser—Users can access the PAB and Fast Dials features from
the Cisco Unified CallManager User Options web pages
•
From the Cisco Unified IP Phone—Users can choose Directories > Personal
Directory to access the PAB and Fast Dials features from their phones
•
From a Microsoft Windows application—Users can use the TABSynch tool
to synchronize their PABs with Microsoft Outlook.
To configure Personal Directory from a web browsers, users must access their
User Options web pages. You must provide users with a URL and login
information.
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Configuring Features, Templates, Services, and Users
Modifying Phone Button Templates
To synchronize with Microsoft Outlook, users must install the TABSynch utility,
provided by you. To obtain the TABSynch software to distribute to users, choose
Application > Plugins from Cisco Unified CallManager Administration, then
locate and click Cisco IP Phone Address Book Synchronizer.
Modifying Phone Button Templates
Phone button templates let you assign features to line/speed dial buttons.
Ideally, you modify templates before registering phones on the network. In this
way, you can access customized phone button template options from
Cisco Unified CallManager during registration.
To modify a phone button template, choose Device > Device Settings > Phone
Button Template from Cisco Unified CallManager Administration. To assign a
phone button template to a phone, use the Phone Button Template field in the
Cisco Unified CallManager Administration Phone Configuration page. Refer to
Cisco Unified CallManager Administration Guide and Cisco Unified
CallManager System Guide for more information.
The default Cisco Unified IP Phone 7970 Series template uses buttons 1 and 2 for
lines and assigns buttons 3 through 8 as speed dial. Access other phone features,
such as call park, call forward, redial, hold, resume, voice messaging system,
conferencing, and so on using softkeys on the phone.
Configuring Softkey Templates
Using Cisco Unified CallManager Administration, you can manage softkeys
associated with applications that are supported by the Cisco Unified IP Phones
7970G/7971G-GE. Cisco Unified CallManager supports two types of softkey
templates: standard and nonstandard. Standard softkey templates include
Standard User and Standard Feature. An application that supports softkeys can
have one or more standard softkey templates associated with it. You can modify
a standard softkey template by making a copy of it, giving it a new name, and
making updates to that copied softkey template. You can also modify a
nonstandard softkey template.
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Chapter 5
Configuring Features, Templates, Services, and Users
Setting Up Services
To configure softkey templates, select Device > Device Settings > Softkey
Template from Cisco Unified CallManager Administration. To assign a softkey
template to a phone, use the Softkey Template field in the
Cisco Unified CallManager Administration Phone Configuration page. Refer to
Cisco Unified CallManager Administration Guide, and Cisco Unified
CallManager System Guide for more information.
Setting Up Services
The Services button on the Cisco Unified IP Phone gives users access to
Cisco Unified IP Phone Services. You can also assign services to the
programmable buttons on the phone (refer to Cisco Unified IP Phone 7970 Series
Guide for more information). These services comprise XML applications that
enable the display of interactive content with text and graphics on the phone.
Examples of services include local movie times, stock quotes, and weather
reports.
Before a user can access any service,
•
You must use Cisco Unified CallManager Administration to configure
available services.
•
The user must subscribe to services using the Cisco Unified IP Phone User
Options application. This web-based application provides a graphical user
interface (GUI) for limited, end-user configuration of IP Phone applications.
Before you set up services, gather the URLs for the sites you want to set up and
verify that users can access those sites from your corporate IP telephony network.
To set up these services, choose Feature > Cisco IP Phone Services from
Cisco Unified CallManager Administration. Refer to Cisco Unified CallManager
Administration Guide and Cisco Unified CallManager System Guide for more
information.
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Configuring Features, Templates, Services, and Users
Adding Users to Cisco Unified CallManager
After you configure these services, verify that your users have access to the
Cisco Unified CallManager IP Phone Options web-based application, from which
they can select and subscribe to configured services. See the “How Users
Subscribe to Services and Configure Phone Features” section on page A-4 for a
summary of the information that you must provide to end users.
Adding Users to Cisco Unified CallManager
Adding users to Cisco Unified CallManager allows you to display and maintain
information about users and allows each user to perform these tasks:
•
Access the corporate directory and other customized directories from a
Cisco Unified IP Phone
•
Create a personal directory
•
Set up speed dial and call forwarding numbers
•
Subscribe to services that are accessible from a Cisco Unified IP Phone
You can add users to Cisco Unified CallManager using either of these methods:
•
To add users individually, choose User Management > End User from
Cisco Unified CallManager Administration.
Refer to Cisco Unified CallManager Administration Guide for more
information about adding users. Refer to Cisco Unified CallManager System
Guide for details about user information.
•
To add users in batches, use the Bulk Administration Tool. This method also
enables you to set an identical default password for all users.
Refer to Cisco Unified CallManager Bulk Administration Guide for details.
Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone
features and settings. For detailed information about the User Options web pages,
refer to Cisco Unified IP Phone 7970 Guide.
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Configuring Features, Templates, Services, and Users
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, use Cisco
Unified CallManager Administration to add the user to a standard Cisco Unified
CallManager end user group. To do so, choose User Management > User
Group. You must also associate appropriate phones with the user. To perform
these procedures, from Cisco Unified CallManager Administration, choose
User Management > End User.
For additional information, refer to Cisco Unified CallManager Administration
Guide, “End User Configuration” section.
Specifying Options that Appear on the User Options Web Pages
Most options on the User Options web pages appear by default. However, two
options that do not appear by default are:
•
Show Ring Settings
•
Show Line Text Label Settings
You can control the options that appear on the User Options web pages by using
enterprise parameter settings in Cisco Unified CallManager Administration.
Note
The settings apply to all User Options web pages at your site.
Procedure
Step 1
From Cisco Unified CallManager Administration, choose System > Enterprise
Parameters.
The Enterprise Parameters Configuration page appears.
Step 2
In the CCMUser Parameters area, specify whether a parameter appears on the
User Options web pages by choosing one of these values from the Parameter
Value drop-down list for the parameter:
True—Option appears on the User Options web pages (default).
False—Option does not appear on the User Options web pages.
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C H A P T E R
6
Customizing the Cisco Unified
IP Phone
This chapter explains how you customize phone ring sounds, background images,
and the idle display at your site. Ring sounds play when the phone receives a call.
Background images appear on the phone’s LCD screen. The idle display appears
on the LCD screen when the phone has not been used for a designated period.
This chapter includes these topics:
•
Customizing and Modifying Configuration Files, page 6-1
•
Creating Custom Phone Rings, page 6-2
•
Creating Custom Background Images, page 6-5
•
Configuring Wideband Headset Codec, page 6-8
•
Configuring the Idle Display, page 6-9
•
Automatically Disabling the Cisco Unified IP Phone Touchscreen, page 6-11
Customizing and Modifying Configuration Files
You can modify configuration files (for example, edit the xml files) and add
customized files (for example, custom ring tones, call back tones, phone
backgrounds) to the TFTP directory. You can modify files and add customized
files to the TFTP directory in Cisco IPT Platform Administration, from the TFTP
Server File Upload page. Refer to Cisco IP Telephony Platform Administration
Guide for information about how to upload files to the TFTP folder on a
Cisco Unified CallManager server.
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Chapter 6
Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
You can obtain a copy of the Ringlist.xml and List.xml files from the system
using the following admin command-line interface (CLI) “file” commands:
•
admin:file
– file list*
– file view*
– file search*
– file get*
– file dump*
– file tail*
– file delete*
Creating Custom Phone Rings
The Cisco Unified IP Phone ships with two default ring types that are
implemented in hardware: Chirp1 and Chirp2. Cisco Unified CallManager also
provides a default set of additional phone ring sounds that are implemented in
software as pulse code modulation (PCM) files. The PCM files, along with an
XML file (named Ringlist.xml) that describes the ring list options that are
available at your site, exist in the TFTP directory on each
Cisco Unified CallManager server.
The following sections describe how you can customize the phone rings that are
available at your site by creating PCM files and editing the Ringlist.xml file:
6-2
•
Ringlist.xml File Format Requirements, page 6-3
•
PCM File Requirements for Custom Ring Types, page 6-4
•
Configuring a Custom Phone Ring, page 6-4
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Creating Custom Phone Rings
Ringlist.xml File Format Requirements
The Ringlist.xml file defines an XML object that contains a list of phone ring
types. This file can include up to 50 ring types. Each ring type contains a pointer
to the PCM file that is used for that ring type and the text that will appear on the
Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP
server for each Cisco Unified CallManager contains this file.
The CiscoIPPhoneRinglist XML object uses the following simple tag set to
describe the information:
<CiscoIPPhoneRingList>
<Ring>
<DisplayName/>
<FileName/>
</Ring>
</CiscoIPPhoneRingList>
The following characteristics apply to the definition names. You must include the
required DisplayName and FileName for each phone ring type.
Note
•
DisplayName defines the name of the custom ring for the associated PCM file
that will display on the Ring Type menu of the Cisco Unified IP Phone.
•
FileName specifies the name of the PCM file for the custom ring to associate
with DisplayName.
The DisplayName and FileName fields must not exceed 25 characters.
This example shows a Ringlist.xml file that defines two phone ring types:
<CiscoIPPhoneRingList>
<Ring>
<DisplayName>Analog Synth 1</DisplayName>
<FileName>Analog1.raw</FileName>
</Ring>
<Ring>
<DisplayName>Analog Synth 2</DisplayName>
<FileName>Analog2.raw</FileName>
</Ring>
</CiscoIPPhoneRingList>
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Chapter 6
Customizing the Cisco Unified IP Phone
Creating Custom Phone Rings
PCM File Requirements for Custom Ring Types
The PCM files for the rings must meet the following requirements for proper
playback on Cisco Unified IP Phones:
•
Raw PCM (no header)
•
8000 samples per second
•
8 bits per sample
•
uLaw compression
•
Maximum ring size—16080 samples
•
Minimum ring size—240 samples
•
Number of samples in the ring is evenly divisible by 240.
•
Ring starts and ends at the zero crossing.
•
To create PCM files for custom phone rings, you can use any standard audio
editing packages that support these file format requirements.
Configuring a Custom Phone Ring
To create custom phone rings for the Cisco Unified IP Phones 7970G/7971G-GE,
follow these steps:
Procedure
6-4
Step 1
Create a PCM file for each custom ring (one ring per file). Ensure the PCM files
comply with the format guidelines that are listed in the “PCM File Requirements
for Custom Ring Types” section on page 6-4.
Step 2
Place the new PCM files that you created in the TFTP server for each
Cisco Unified CallManager in your cluster. For more information, see the
“Software Upgrades” chapter in Cisco IP Telephony Platform Administration
Guide.
Step 3
Use an text editor to edit the Ringlist.xml file. See the “Ringlist.xml File Format
Requirements” section on page 6-3 for information about how to format this file
and for a sample Ringlist.xml file.
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Customizing the Cisco Unified IP Phone
Creating Custom Background Images
Step 4
Save your modifications and close the Ringlist.xml file.
Step 5
To cache the new Ringlist.xml file, stop and start the TFTP service by using
Cisco Unified CallManager Serviceability or disable and re-enable the “Enable
Caching of Constant and Bin Files at Startup” TFTP service parameter (located in
the Advanced Service Parameters).
Creating Custom Background Images
You can provide users with a choice of custom background images for the LCD
screen on their phones. Users can select a background image by choosing
Settings > User Preferences > Background Images on the phone.
The image choices that users see come from PNG images and an XML file (called
List.xml) that are stored on the TFTP server used by the phone. By storing your
own PNG files and editing the XML file on the TFTP server, you can designate
the background images from which users can choose. In this way, you can provide
custom images, such as your company logo.
The following sections describe how you can customize the background images
that are available at your site by creating your own PNG files and editing the
List.xml file:
•
List.xml File Format Requirements, page 6-5.
•
PNG File Requirements for Custom Background Images, page 6-6.
•
Configuring a Custom Background Image, page 6-7
List.xml File Format Requirements
The List.xml file defines an XML object that contains a list of background
images. The List.xml file is stored in the following folder on the TFTP server:
Tip
If you are manually creating the directory structure and the List.xml file, you must
ensure that the directories and files can be accessed by the user\CCMService,
which is used by the TFTP service.
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Chapter 6
Customizing the Cisco Unified IP Phone
Creating Custom Background Images
The List.xml file can include up to 50 background images. The images are in the
order that they appear in the Background Images menu on the phone. For each
image, the List.xml file contains one element type, called ImageItem. The
ImageItem element includes these two attributes:
•
Image—Uniform resource identifier (URI) that specifies where the phone
obtains the thumbnail image that will appear on the Background Images menu
on a Phone.
•
URL—URI that specifies where the phone obtains the full size image.
The following example shows a List.xml file that defines two images. The
required Image and URL attributes must be included for each image. The TFTP
URI that is shown in the example is the only supported method for linking to full
size and thumbnail images. HTTP URL support is not provided.
List.xml Example
<CiscoIPPhoneImageList>
<ImageItem Image=”TFTP:Desktops/320x212x12/TN-Fountain.png”
URL=”TFTP:Desktops/320x212x12/Fountain.png”/>
<ImageItem Image=”TFTP:Desktops/320x212x12/TN-FullMoon.png”
URL=”TFTP:Desktops/320x212x12/FullMoon.png”/>
</CiscoIPPhoneImageList>
The Cisco Unified IP Phone firmware includes a default background image. This
image is not defined in the List.xml file. The default image is always the first
image that appears in the Background Images menu on the phone.
PNG File Requirements for Custom Background Images
Each background image requires two PNG files:
6-6
•
Full size image—Version that appears on the on the phone.
•
Thumbnail image—Version that appears on the Background Images screen
from which users can select an image. Must be 25% of the size of the full size
image.
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Creating Custom Background Images
Tip
Many graphics programs provide a feature that will resize a graphic. An easy way
to create a thumbnail image is to first create and save the full size image, then use
the sizing feature in the graphics program to create a version of that image that is
25% of the original size. Save the thumbnail version using a different name.
The PNG files for background images must meet the following requirements for
proper display on the Cisco Unified IP Phone:
•
Full size image—320 pixels (width) X 212 pixels (height).
•
Thumbnail image—80 pixels (width) X 53 pixels (height).
•
Color palette—Includes up to 12-bit color (4096 colors). You can use more
than 12-bit color, but the phone will reduce the color palette to12-bit before
displaying the image. For best results, reduce the color palette of an image to
12-bit when you create a PNG file.
Tip
If you are using a graphics program that supports a posterize feature for
specifying the number of tonal levels per color channel, set the number of
tonal levels per channel to 16 (16 red X 16 green X 16 blue = 4096 colors).
Configuring a Custom Background Image
To create custom background images for the Cisco Unified IP Phone, follow
these steps:
Procedure
Step 1
Create two PNG files for each image (a full size version and a thumbnail version).
Ensure the PNG files comply with the format guidelines that are listed in the
“PNG File Requirements for Custom Background Images” section on page 6-6.
Step 2
Place the new PNG files that you created in the folder on the TFTP server for each
Cisco Unified CallManager in the cluster. For more information, see the
“Software Upgrades” chapter in the Cisco IP Telephony Platform Administration
Guide.
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Chapter 6
Customizing the Cisco Unified IP Phone
Configuring Wideband Headset Codec
Note
Cisco recommends that you also store backup copies of custom image
files in another location. You can use these backup copies if the
customized files are overwritten when you upgrade
Cisco Unified CallManager.
Step 3
Use a text editor to edit the List.xml file. See the “List.xml File Format
Requirements” section on page 6-5 for the location of this file, formatting
requirements, and a sample file.
Step 4
Save your modifications and close the List.xml file.
Note
Step 5
When you upgrade Cisco Unified CallManager, a default List.xml file
will replace your customized List.xml file. After your customize the
List.xml file, make a copy of the file and store it in another location. After
upgrading Cisco Unified CallManager, replace the default List.xml file
with your stored copy.
To cache the new List.xml file, stop and start the TFTP service by using
Cisco Unified CallManager Serviceability or disable and re-enable the Enable
Caching of Constant and Bin Files at Startup TFTP service parameter (located in
the Advanced Service Parameters).
Configuring Wideband Headset Codec
Users can configure a setting called Wideband Headset in the Audio Preferences
menu on the phone (choose
> User Preferences > Audio Preferences>
Wideband Headset). This setting is Disabled by default, and should be enabled
only if the user’s headset supports wideband.
If Cisco Unified CallManager has been configured to use G.722 (G.722 is enabled
by default for Cisco Unified IP Phone Models 7941G, 7941G-GE, 7961G,
7961G-GE, 7970G, and 7971G-GE; other phone models may not support it), and
the far endpoint also supports G.722, the call will be connected using the G.722
codec in place of G.711. This occurs regardless of whether the user has enabled a
wideband headset, but if the headset is enabled, the headset user may notice
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Customizing the Cisco Unified IP Phone
Configuring the Idle Display
greater audio sensitivity during the call. Greater sensitivity means improved audio
clarity but also means that more background noise can be heard by the far
endpoint—noise such as rustling papers or nearby conversations. Even without a
wideband headset, some users may prefer the additional sensitivity of G.722;
conversely, some users may be distracted by the additional sensitivity of G.722.
Two parameters in Cisco Unified CallManager Administration affect whether
wideband is supported for this Cisco Unified CallManager server and/or a specific
phone:
•
Advertise G.722 Codec—Choose Cisco Unified CallManager
Administration > System > Enterprise Parameters. The default value of
this enterprise parameter is True, which means that all Cisco Unified IP
Phone Models 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and
7971G-GE that are registered to this Cisco Unified CallManager will
advertise G.722 to Cisco Unified CallManager. If each endpoint in the
attempted call supports G.722 in its capabilites set, Cisco Unified CallManager
will choose that codec for the call. For more information, see the Cisco
Unified CallManager 5.1 Release Notes.
•
Advertise G.722 Codec—Choose Cisco Unified CallManager
Administration > Device > Phone. The default value of this product-specific
parameter is to use the value specified in the enterprise parameter. If you want
to override this on a per-phone basis, choose Enabled or Disabled in the
Advertise G.722 Codec parameter on the Product Specific Configuration area
of the Phone Configuration window.
Configuring the Idle Display
You can specify an idle display that appears on the phone’s LCD screen. The idle
display is an XML service that the phone invokes when the phone has been idle
(not in use) for a designated period and no feature menu is open.
XML services that can be used as idle displays include company logos, product
pictures, and stock quotes.
Configuring the idle display consists of these general steps.
1.
Formatting an image for display on the phone.
2.
Configure Cisco Unified CallManager to display the image on the phone.
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Customizing the Cisco Unified IP Phone
Configuring the Idle Display
For detailed instructions about creating and displaying the idle display, refer to
Creating Idle URL Graphics on Cisco Unified IP Phone at this URL:
http://www.cisco.com/warp/public/788/AVVID/idle-url.html
In addition, you can refer to Cisco Unified CallManager Administration Guide or
to Cisco Unified CallManager Bulk Administration Guide for the following
information:
•
Specifying the URL of the idle display XML service:
– For a single phone—Idle field on the Cisco Unified CallManager Phone
Configuration page
– For multiple phones simultaneously—URL Idle field on the
Cisco Unified CallManager Enterprise Parameters Configuration page,
or the Idle field in the Bulk Administration Tool (BAT)
•
Specifying the length of time that the phone is not used before the idle display
XML service is invoked:
– For a single phone—Idle Timer field on the Cisco Unified CallManager
Phone Configuration page
– For multiple phones simultaneously—URL Idle Time field on the
Cisco Unified CallManager Enterprise Parameters Configuration page,
or the Idle Timer field in the Bulk Administration Tool (BAT)
From a phone, you can see settings for the idle display XML service URL and the
length of time that the phone is not used before this service is invoked. To see
these settings, choose Settings > Device Configuration and scroll to the Idle
URL and the Idle URL Time parameters.
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Automatically Disabling the Cisco Unified IP Phone Touchscreen
Automatically Disabling the Cisco Unified IP Phone
Touchscreen
To conserve power and ensure the longevity of the LCD screen on the phone, you
can set the LCD to turn off when it is not needed.
You can configure settings in Cisco Unified CallManager Administration to turn
off the display at a designated time on some days and all day on other days. For
example, you may choose to turn off the display after business hours on weekdays
and all day on Saturdays and Sundays.
When the display is off, the LCD screen is dark and disabled, and the Display
button lights. You can take any of these actions to turn on the display any time it
is off:
•
Press any button on the phone.
If you press a button other than the Display button, the phone will take the
action designated by that button in addition to turning on the display.
•
Touch the touchscreen.
•
Lift the handset.
When you turn the display on, it remains on until the phone has remained idle for
a designated length of time, then it turns off automatically.
Note
You can use the Display button to temporarily disable the touchscreen for
cleaning. See the “Cleaning the Cisco Unified IP Phone” section on page 9-24 for
more information.
Table 6-1 explains the Cisco Unified CallManager Administration fields that
control when the display turns on and off. You configure these fields in
Cisco Unified CallManager Administration in the Product Specific Configuration
page. (You access this page by choosing Device > Phone from Cisco Unified
CallManager Administration.)
You can view the display settings for a phone from the Power Save Configuration
menu on the phone. For more information, see the “Power Save Configuration
Menu” section on page 4-32.
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Table 6-1
Display On and Off Configuration Fields
Field
Description
Days Display Not
Active
Days that the display does not turn on automatically at the
time specified in the Display On Time field.
Choose the day or days from the drop-down list. To choose
more than one day, Ctrl-click each day that you want.
Display On Time
Time each day that the display turns on automatically
(except on the days specified in the Days Display Not
Active field).
Enter the time in this field in 24 hour format, where 0:00 is
midnight.
For example, to automatically turn the display on at
7:00 a.m., (0700), enter 7:00. To turn the display on at
2:00 p.m. (1400), enter 14:00.
If this field is blank, the display will automatically turn on
at 0:00.
Display On
Duration
Length of time that the display remains on after turning on
at the time specified in the Display On Time field.
Enter the value in this field in the format hours:minutes.
For example, to keep the display on for 4 hours and 30
minutes after it turns on automatically, enter 4:30.
If this field is blank, the phone will turn off at the end of
the day (0:00).
Note
6-12
If Display On Time is 0:00 and the display on
duration is blank (or 24:00), the display will remain
on continuously.
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Table 6-1
Display On and Off Configuration Fields (continued)
Field
Description
Display Idle
Timeout
Length of time that the phone is idle before the display
turns off. Applies only when the display was off as
scheduled and was turned on by an end-user (by pressing a
button on the phone, touching the touchscreen, or lifting
the handset).
Enter the value in this field in the format hours:minutes.
For example, to turn the display off when the phone is idle
for 1 hour and 30 minutes after an end-user turns the
display on, enter 1:30.
The default value is 0:30.
Display On When
Incoming Call
Disable/enable automatic illumination of the LCD screen
when a call is received.
Default: Disabled
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7
Viewing Model Information, Status,
and Statistics on the Cisco
Unified IP Phone
This chapter describes how to use the following menus on the
Cisco Unified IP Phone 7970G/7971G-GE to view model information, status
messages, network statistics, and firmware information for the phone:
•
Model Information screen—Displays hardware and software information
about the phone. For more information, see the “Model Information Screen”
section on page 7-2.
•
Status menu—Provides access to screens that display the status messages,
network statistics, and firmware versions. For more information, see the
“Status Menu” section on page 7-3.
•
Call Statistics screen—Displays counters and statistics for the current call.
For more information, see the “Call Statistics Screen” section on page 7-16.
You can use the information on these screens to monitor the operation of a phone
and to assist with troubleshooting.
You can also obtain much of this information, and obtain other related
information, remotely through the phone’s web page. For more information, see
Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.”
For more information about troubleshooting the Cisco Unified IP Phones
7970G/7971G-GE, see Chapter 9, “Troubleshooting and Maintenance.”
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Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Model Information Screen
This chapter includes these topics:
•
Model Information Screen, page 7-2
•
Status Menu, page 7-3
•
Call Statistics Screen, page 7-16
Model Information Screen
The Model Information screen includes the options described in Table 7-1.
To display the Model Information screen, press the Settings button and then
select Model Information.
To exit the Model Information screen, press the Exit softkey.
Table 7-1
Model Information Settings
Option
Description
To Change
Model Number
Model number of the phone.
Display only—Cannot configure.
MAC Address
MAC address of the phone.
Display only—Cannot configure.
Load File
Identifier of the factory-installed
load running on the phone.
Display only—Cannot configure.
Boot Load ID
Identifier of the factory-installed
load running on the phone.
Display only—Cannot configure.
Serial Number
Serial number of the phone.
Display only—Cannot configure.
CTL
Displays the MD5 hash of the
certificate trust list (CTL) file that is
installed in the phone. If no CTL file
is installed on the phone, this field
displays No. (If security is
configured for the phone, the CTL
file installs automatically when the
phone reboots or resets.
For more information about this file,
refer to the “Configuring the Cisco
CTL Client” section in Cisco
Unified CallManager Security Guide.
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Status Menu
Table 7-1
Model Information Settings
Option
Description
To Change
MIC
Indicates whether a manufacturing
installed certificate (used for the
security features) is installed on the
phone (Yes) or is not installed on the
phone (No).
For information about how to manage
the MIC for your phone, refer to the
“Using the Certificate Authority Proxy
Function” section in Cisco
Unified CallManager Security Guide.
LSC
Indicates whether a locally
significant certificate (used for the
security features) is installed on the
phone (Yes) or is not installed on the
phone (No).
For information about how to manage
the LSC for your phone, refer to the
“Using the Certificate Authority Proxy
Function” section in Cisco
Unified CallManager Security Guide.
Call Control Protocol Indicates whether the phone is
running under SCCP or SIP.
See the “Using Cisco Unified IP
Phones with Different Protocols”
section on page 2-17
Status Menu
The Status menu includes these options, which provide information about the
phone and its operation:
•
Status Messages—Displays the Status Messages screen, which shows a log
of important system messages. For more information, see the “Status
Messages Screen” section on page 7-4.
•
Network Statistics—Displays the Network Statistics screen, which shows
Ethernet traffic statistics. For more information, see the “Network Statistics
Screen” section on page 7-13.
•
Firmware Versions—Displays the Firmware Versions screen, which shows
information about the firmware running on the phone. For more information,
see the “Firmware Versions Screen” section on page 7-15.
To display the Status menu, press the Settings button and then select Status.
To exit the Status menu, press the Exit softkey.
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Status Menu
Status Messages Screen
The Status Messages screen displays up to the 10 most recent status messages that
the phone has generated. You can access this screen at any time, even if the phone
has not finished starting up. Table 7-2 describes the status messages that might
appear. This table also includes actions you can take to address errors that are
indicated.
To display the Status Messages screen, follow these steps:
Procedure
Step 1
Press the Settings button.
Step 2
Select Status.
Step 3
Select Status Messages.
To remove current status messages, press the Clear softkey.
To exit the Status Messages screen, press the Exit softkey.
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Table 7-2
Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE
Message
Description
Possible Explanation and Action
BootP server used
The phone obtained its IP
address from a BootP server
rather than a DHCP server.
None. This message is informational only.
CFG file not found
The name-based and default
configuration file was not
found on the TFTP Server.
The configuration file for a phone is created
when the phone is added to the Cisco
Unified CallManager database. If the phone
has not been added to the Cisco
Unified CallManager database, the TFTP
server generates a CFG File Not Found
response.
•
Phone is not registered with Cisco
Unified CallManager.
You must manually add the phone to
Cisco Unified CallManager if you are not
allowing phones to auto-register. See the
“Adding Phones with Cisco Unified
CallManager Administration” section on
page 2-16 for details.
CFG TFTP Size Error The configuration file is too
large for file system on the
phone.
•
If you are using DHCP, verify that the
DHCP server is pointing to the correct
TFTP server.
•
If you are using static IP addresses, check
configuration of the TFTP server. See the
“Network Configuration Menu” section
on page 4-7 for details on assigning a
TFTP server.
Power cycle the phone.
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Table 7-2
Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message
Description
Possible Explanation and Action
Checksum Error
Downloaded software file is
corrupted.
Obtain a new copy of the phone firmware and
place it in the TFTPPath directory. You
should only copy files into this directory when
the TFTP server software is shut down,
otherwise the files may be corrupted.
CTL Installed
A certificate trust list (CTL)
file is installed in the phone.
None. This message is informational only.
CTL update failed
For more information about the CTL file,
refer to Cisco Unified CallManager Security
Guide.
The phone could not update its Problem with the CTL file on the TFTP
certificate trust list (CTL) file. server.
For more information, refer to Cisco
Unified CallManager Security Guide.
DHCP timeout
Dialplan Parsing
Error
DHCP server did not respond.
•
Network is busy—The errors should
resolve themselves when the network
load reduces.
•
No network connectivity between the
DHCP server and the phone—Verify the
network connections.
•
DHCP server is down—Check
configuration of DHCP server.
•
Errors persist—Consider assigning a
static IP address. See the “Network
Configuration Menu” section on page 4-7
for details on assigning a static IP
address.
The phone could not parse the Problem with the TFTP downloaded dialplan
dialplan XML file properly.
XML file.
For more information refer to the Cisco
Unified CallManager Administration Guide.
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Status Menu
Table 7-2
Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message
Description
Possible Explanation and Action
Disabled
802.1X Authentication is
disabled on the phone.
You can enable 802.1X authentication using
the Settings > Security Configuration >
802.1X Authentication option on the phone.
For more information, see the “802.1X
Authentication and Status” section on
page 4-42.
DNS timeout
DNS server did not respond.
DNS unknown host
Duplicate IP
DNS could not resolve the
name of the TFTP server or
Cisco Unified CallManager.
Another device is using the IP
address assigned to the phone.
•
Network is busy—The errors should
resolve themselves when the network
load reduces.
•
No network connectivity between the
DNS server and the phone—Verify the
network connections.
•
DNS server is down—Check
configuration of DNS server.
•
Verify that the host names of the TFTP
server or Cisco Unified CallManager are
configured properly in DNS.
•
Consider using IP addresses rather than
host names.
•
If the phone has a static IP address, verify
that you have not assigned a duplicate IP
address. See the “Network Configuration
Menu” section on page 4-7 section for
details.
•
If you are using DHCP, check the DHCP
server configuration.
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Table 7-2
Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message
Description
Possible Explanation and Action
Error update locale
One or more localization files
could not be found in the
TFTPPath directory or were
not valid. The locale was not
changed.
Check that the following files are located
within subdirectories in the TFTPPath
directory:
•
Located in subdirectory with same name
as network locale:
– tones.xml
•
Located in subdirectory with same name
as user locale:
– glyphs.xml
– dictionary.xml
– kate.xml
– dictionary.xml
Failed
The phone attempted an
802.1X transaction but
authentication failed.
Authentication typically fails because of one
of the following:
•
No shared secret is configured in the
phone or authentication server
•
The shared secret configured in the phone
and the authentication server do not
match
•
Phone has not been configured in the
authentication server
For more information, see the “802.1X
Authentication and Status” section on
page 4-42
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Status Menu
Table 7-2
Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message
Description
File auth error
An error occurred when the
phone tried to validate the
signature of a signed file. This
message includes the name of
the file that failed.
Possible Explanation and Action
•
The file is corrupted. If the file is a phone
configuration file, delete the phone from
the Cisco Unified CallManager database
using Cisco Unified CallManager
Administration. Then add the phone back
to the Cisco Unified CallManager
database using Cisco
Unified CallManager Administration.
•
There is a problem with the CTL file and
the key for the server from which files are
obtained is bad. In this case, run the CTL
client and update the CTL file, making
sure that the proper TFTP servers are
included in this file.
File not found
The phone cannot locate on the Make sure that the phone load file is on the
TFTP server and that the entry in the
TFTP server the phone load
configuration file is correct.
file that is specified in the
phone configuration file.
IP address released
The phone has been
configured to release its IP
address.
The phone remains idle until it is power
cycled or you reset the DHCP address. See the
“Network Configuration Menu” section on
page 4-7 section for details.
Load Auth Failed
The phone could not load a
configuration file.
The configuration file that the phone received
from the server identified in this message is
corrupt. Make sure that a good version of the
configuration file exists on that server.
Load Auth Failed
A signed phone load file has
been modified or renamed.
Make sure that the phone load file that the
phone is downloading has not been altered or
renamed.
Load ID incorrect
Load ID of the software file is Check the load ID assigned to the phone (from
of the wrong type.
Cisco Unified CallManager, choose Device >
Phone). Verify that the load ID is entered
correctly.
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Table 7-2
Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message
Description
Possible Explanation and Action
Load rejected HC
The application that was
Occurs if you were attempting to install a
downloaded is not compatible version of software on this phone that did not
with the phone’s hardware.
support hardware changes on this newer
phone.
Check the load ID assigned to the phone (from
Cisco Unified CallManager, choose Device >
Phone). Re-enter the load displayed on the
phone. See the “Firmware Versions Screen”
section on page 7-15 to verify the phone
setting.
Load Server is invalid Indicates an invalid TFTP
server IP address or name in
the Load Server option.
The Load Server setting is not valid. The Load
Server specifies a TFTP server IP address or
name from which the phone firmware can be
retrieved for upgrades on the phones.
Check the Load Server entry (from Cisco
Unified CallManager Administration choose
Device > Phone).
No CTL installed
A certificate trust list (CTL)
file is not installed in the
phone.
Occurs if security is not configured or, if
security is configured, because the CTL file
does not exist on the TFTP server.
For more information, refer to Cisco
Unified CallManager Security Guide.
No default router
7-10
DHCP or static configuration
did not specify a default
router.
•
If the phone has a static IP address, verify
that the default router has been
configured. See the “Network
Configuration Menu” section on page 4-7
section for details.
•
If you are using DHCP, the DHCP server
has not provided a default router. Check
the DHCP server configuration.
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Table 7-2
Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message
Description
No DNS server IP
A name was specified but
DHCP or static IP
configuration did not specify a
DNS server address.
Possible Explanation and Action
•
If the phone has a static IP address, verify
that the DNS server has been configured.
See the “Network Configuration Menu”
section on page 4-7 section for details.
•
If you are using DHCP, the DHCP server
has not provided a DNS server. Check the
DHCP server configuration.
Programming Error
The phone failed during
programming.
Attempt to resolve this error by power cycling
the phone. If the problem persists, contact
Cisco technical support for additional
assistance.
Successful – MD5
The phone attempted an
802.1X transaction and
authentication achieved.
The phone achieved 802.1X authentication.
For more information, see the “802.1X
Authentication and Status” section on
page 4-42
TFTP access error
TFTP server is pointing to a
directory that does not exist.
•
If you are using DHCP, verify that the
DHCP server is pointing to the correct
TFTP server.
•
If you are using static IP addresses, check
configuration of TFTP server. See the
“Network Configuration Menu” section
on page 4-7 for details on assigning a
TFTP server.
TFTP Error
The phone does not recognize Contact the Cisco TAC.
an error code provided by the
TFTP server.
TFTP file not found
The requested load file (.bin) Check the load ID assigned to the phone (from
was not found in the TFTPPath Cisco Unified CallManager, choose Device >
directory.
Phone). Verify that the TFTPPath directory
contains a .bin file with this load ID as the
name.
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Table 7-2
Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message
Description
TFTP server not
authorized
The specified TFTP server
could not be found in the
phone’s CTL.
TFTP timeout
Timed Out
7-12
TFTP server did not respond.
Supplicant attempted 802.1X
transaction but timed out to
due the absence of an
authenticator.
Possible Explanation and Action
•
The DHCP server is not configured
properly and is not server the correct
TFTP server address. In this case, update
the TFTP server configuration to specify
the correct TFTP server.
•
If the phone is using a static IP address,
the phone may be configured with the
wrong TFTP server address. In this case,
enter the correct TFTP server address in
the Network Configuration menu on the
phone.
•
If the TFTP server address is correct,
there may be a problem with the CTL file.
In this case, run the CTL client and
update the CTL file, making sure that the
proper TFTP servers are included in this
file.
•
Network is busy—The errors should
resolve themselves when the network
load reduces.
•
No network connectivity between the
TFTP server and the phone—Verify the
network connections.
•
TFTP server is down—Check
configuration of TFTP server.
Authentication typically times out if 802.1X
authentication is not configured on the switch.
For more information, see the “802.1X
Authentication and Status” section on
page 4-42
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Table 7-2
Status Messages on the Cisco Unified IP Phones 7970G/7971G-GE (continued)
Message
Description
Possible Explanation and Action
Version error
The name of the phone load
file is incorrect.
Make sure that the phone load file has the
correct name.
XmlDefault.cnf.xml,
or .cnf.xml
corresponding to the
phone device name
Name of the configuration file. None. This is an informational message
indicating the name of the configuration file
for the phone.
Network Statistics Screen
The Network Statistics screen displays information about the phone and network
performance. Table 7-3 describes the information that is displayed in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Step 1
Press the Settings button.
Step 2
Select Status.
Step 3
Select Network Statistics.
To reset the Rx Frames, Tx Frames, and Rx Broadcasts statistics to 0, press the
Clear softkey.
To exit the Network Statistics screen, press the Exit softkey.
Table 7-3
Network Statistics Message Components
Item
Description
Rx Frames
Number of packets received by the phone
Tx Frames
Number of packets sent by the phone
Rx Broadcasts
Number of broadcast packets received by the phone
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Table 7-3
Network Statistics Message Components (continued)
Item
Description
One of the following
values:
Cause of the last reset of the phone
Initialized
TCP-timeout
CM-closed-TCP
TCP-Bad-ACK
CM-reset-TCP
CM-aborted-TCP
CM-NAKed
KeepaliveTO
Failback
Phone-Keypad
Phone-Re-IP
Reset-Reset
Reset-Restart
Phone-Reg-Rej
Load Rejected HC
CM-ICMP-Unreach
Phone-Abort
7-14
Elapsed Time
Amount of time that has elapsed since the phone
connected to Cisco Unified CallManager
Port 1
Link state and connection of the PC port (for
example, Auto 100 Mb Full-Duplex means that the
PC port is in a link up state and has auto-negotiated
a full-duplex, 100-Mbps connection)
Port 2
Link state and connection of the Network port
DHCP Bound
Indicates if DHCP has successfully taken place
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Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
Firmware Versions Screen
The Firmware Versions screen displays information about the firmware version
running on the phone. Table 7-4 explains the information that is displayed in this
screen.
To display the Firmware Version screen, follow these steps:
Procedure
Step 1
Press the Settings button.
Step 2
Select Status.
Step 3
Select Firmware Versions.
To exit the Firmware Version screen, press the Exit softkey.
Table 7-4
Firmware Version Information
Item
Description
Load File
Load file running on the phone
App Load ID
Identifies the JAR file running on the phone
JVM Load ID
Identifies the Java Virtual Machine (JVM) running
on the phone
OS Load ID
Identifies the operating system running on the phone
Boot Load ID
Identifies the factory-installed load running on the
phone
DSP Load ID
Identifies the Digital Signal Processor (DSP)
software version used.
Expansion Module 1
Identifies the load running on the Expansion
Module(s), if connected to the phone.
Expansion Module 2
Note
These items are not applicable when running
the SIP protocol.
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Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Call Statistics Screen
Call Statistics Screen
You can access the Call Statistics screen on the phone to display counters,
statistics, and voice quality metrics in the following ways:
•
During call—You can view the call information by pressing the ? button
twice rapidly.
•
After the call—You can view the call information captured during the last
call by displaying the Call Statistics screen.
Note
You can also remotely view the call statistics information by using a web
browser to access the Streaming Statistics web page. This web page
contains additional RTCP statistics not available on the phone. For more
information about remote monitoring, see Chapter 8, “Monitoring the
Cisco Unified IP Phone Remotely.”
A single call can have multiple voice streams, but data is captured for only the last
voice stream. A voice stream is a packet stream between two endpoints. If one
endpoint is put on hold, the voice stream stops even though the call is still
connected. When the call resumes, a new voice packet stream begins, and the new
call data overwrites the former call data.
To display the Call Statistics screen for information about the last voice stream,
follow these steps:
Procedure
Step 1
Press the Settings button.
Step 2
Select Status.
Step 3
Select Call Statistics.
To exit the Call Statistics screen, press the Exit softkey.
The Call Statistics screen displays the items shown in Table 7-5.
7-16
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Call Statistics Screen
Table 7-5
Call Statistics
Item
Description
Sender Packets
Total number of RTP data packets transmitted by the phone since starting this
connection. The value is 0 if the connection is set to receive only mode.
Sender Codec
Type of audio encoding used for the transmitted stream.
Rcvr Lost Packets
Total number of RTP data packets that have been lost since starting receiving
data on this connection. Defined as the number of expected packets less the
number of packets actually received, where the number of received packets
includes any that are late or duplicate. The value displays as 0 if the
connection was set to send-only mode.
Avg Jitter
Estimate of mean deviation of the RTP data packet inter-arrival time,
measured in milliseconds. The value displays as 0 if the connection was set
to send-only mode.
Rcvr Codec
Type of audio encoding used for the received stream.
Rcvr Packets
Total number of RTP data packets received by the phone since starting
receiving data on this connection. Includes packets received from different
sources if this is a multicast call. The value displays as 0 if the connection was
set to send-only mode.
MOS LQK
Score that is an objective estimate of the mean opinion score (MOS) for
listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is
based on audible concealment events due to frame loss in the preceding
8-second interval of the voice stream. For more information, see the
“Monitoring the Voice Quality of Calls” section on page 9-20.
Note
The MOS LQK score can vary based on the type of codec that the
Cisco Unified IP Phone uses.
Avg MOS LQK
Average MOS LQK score observed for the entire voice stream.
Min MOS LQK
Lowest MOS LQK score observed from start of the voice stream.
Max MOS LQK
Baseline or highest MOS LQK score observed from start of the voice stream.
These codecs provide the following maximum MOS LQK score under normal
conditions with no frame loss:
•
G.711 gives 4.5
•
G.729 A /AB gives 3.7
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Call Statistics Screen
Table 7-5
Call Statistics (continued)
Item
Description
MOS LQK Version
Version of the Cisco proprietary algorithm used to calculate MOS LQK
scores.
Cumulative Conceal
Ratio
Total number of concealment frames divided by total number of speech
frames received from start of the voice stream.
Interval Conceal Ratio
Ratio of concealment frames to speech frames in preceding 3-second interval
of active speech. If using voice activity detection (VAD), a longer interval
might be required to accumulate 3 seconds of active speech.
Max Conceal Ratio
Highest interval concealment ratio from start of the voice stream.
Conceal Secs
Number of seconds that have concealment events (lost frames) from the start
of the voice stream (includes severely concealed seconds).
Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost
frames) from the start of the voice stream.
Latency1
Estimate of the network latency, expressed in milliseconds. Represents a
running average of the round-trip delay, measured when RTCP receiver
report blocks are received.
Max Jitter
Maximum value of instantaneous jitter, in milliseconds.
Sender Size
RTP packet size, in milliseconds, for the transmitted stream.
Rcvr Size
RTP packet size, in milliseconds, for the received stream.
Rcvr Discarded
RTP packets received from network but discarded from jitter buffers.
1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.
7-18
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C H A P T E R
8
Monitoring the Cisco Unified IP Phone
Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety
of information about the phone, including:
•
Device information
•
Network configuration information
•
Network statistics
•
Device logs
•
Streaming statistics
This chapter describes the information that you can obtain from the phone’s web
page. You can use this information to remotely monitor the operation of a phone
and to assist with troubleshooting.
You can also obtain much of this information directly from a phone. For more
information, see Chapter 7, “Viewing Model Information, Status, and Statistics
on the Cisco Unified IP Phone.”
For more information about troubleshooting the Cisco Unified IP Phones
7970G/7971G-GE, see Chapter 9, “Troubleshooting and Maintenance.”
This chapter includes these topics:
•
Accessing the Web Page for a Phone, page 8-2
•
Disabling and Enabling Web Page Access, page 8-3
•
Device Information, page 8-4
•
Network Configuration, page 8-6
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Accessing the Web Page for a Phone
•
Network Statistics, page 8-11
•
Device Logs, page 8-14
•
Streaming Statistics, page 8-15
Accessing the Web Page for a Phone
To access the web page for a Cisco Unified IP Phone, perform the following these
steps.
Note
If you cannot access the web page, it may be disabled. See the “Disabling and
Enabling Web Page Access” section on page 8-3 for more information.
Procedure
Step 1
Step 2
Obtain the IP address of the Cisco Unified IP Phone using one of these methods:
•
Search for the phone in Cisco Unified CallManager by choosing Device >
Phone. Phones registered with Cisco Unified CallManager display the IP
address at the top of the Phone Configuration web page.
•
On the phone, press the Settings button, choose Network Configuration,
and then scroll to the IP Address option.
Open a web browser and enter the following URL, where IP_address is the IP
address of the Cisco Unified IP Phone:
http://IP_address
The web page for a Cisco Unified IP Phones 7970G/7971G-GE includes these
hyperlinks:
8-2
•
Device Information—Displays device settings and related information for
the phone. For more information, see the “Device Information” section on
page 8-4.
•
Network Configuration—Displays network configuration information and
information about other phone settings. For more information, see the
“Network Configuration” section on page 8-6.
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Disabling and Enabling Web Page Access
•
Network Statistics—Includes the following hyperlinks, which provide
information about network traffic:
– Ethernet Information—Displays information about Ethernet traffic.
For more information, see the “Network Statistics” section on page 8-11.
– Access—Displays information about network traffic to and from the PC
port on the phone. For more information, see the “Network Statistics”
section on page 8-11.
– Network—Displays information about network traffic to and from the
network port on the phone. For more information, see the “Network
Statistics” section on page 8-11.
•
Device Logs—Includes the following hyperlinks, which provide information
that you can use for troubleshooting:
– Console Logs—Includes hyperlinks to individual log files. For more
information, see the “Device Logs” section on page 8-14.
– Core Dumps—Includes hyperlinks to individual dump files.
– Status Messages—Displays up to the 10 most recent status messages
that the phone has generated since it was last powered up. For more
information, see the “Device Logs” section on page 8-14.
– Debug Display—Displays messages that might be useful to the Cisco
TAC if you require assistance with troubleshooting. For more
information, see the “Device Logs” section on page 8-14.
•
Streaming Statistics—Includes the Stream 1, Stream 2, and Stream 3
hyperlinks, which display a variety of streaming statistics. For more
information, see the “Streaming Statistics” section on page 8-15.
Disabling and Enabling Web Page Access
For security purposes, you may choose to prevent access to the web pages for a
phone. If you do so, you will prevent access to the web pages that are described
in this chapter and to the phone’s User Options web pages.
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Device Information
To disable access to the web pages for a phone, follow these steps from
Cisco Unified CallManager Administration:
Step 1
Choose Device > Phone.
Step 2
Specify the criteria to find the phone and click Find, or click Find to display a list
of all phones.
Step 3
Click the device name to open the Phone Configuration window for the device.
Step 4
From the Web Access drop-down list box, choose Disabled.
Step 5
Click Update.
Note
Some features, such as Cisco Quality Report Tool, do not function
properly without access to the phone web pages. Disabling web access
also affects any serviceability application that relies on web access, such
as CiscoWorks.
To enable web page access when it is disabled, refer to the preceding steps about
disabling access. Follow the same steps but, choose Enabled in Step 4.
Device Information
The Device Information area on a phone’s web page displays device settings and
related information for the phone. Table 8-1 describes these items.
To display the Device Information area, access the web page for the phone as
described in the “Accessing the Web Page for a Phone” section on page 8-2, and
then click the Device Information hyperlink.
Table 8-1
8-4
Device Information Area Items
Item
Description
MAC Address
Media Access Control (MAC) address of the phone
Host Name
Unique, fixed name that is automatically assigned to
the phone based on its MAC address
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Device Information
Table 8-1
Device Information Area Items (continued)
Item
Description
Phone DN
Directory number assigned to the phone
App Load ID
Identifier of the firmware running on the phone
Boot Load ID
Identifier of the factory-installed load running on the
phone
Version
Version of the firmware running on the phone
Expansion Module 1
Phone load ID for the first Cisco Unified IP Phone
7914 Expansion Module, if connected to the phone
Expansion Module 2
Phone load ID for the second Cisco Unified IP Phone
7914 Expansion Module, if connected to the phone
Hardware Revision
Revision value of the phone hardware
Serial Number
Serial number of the phone
Model Number
Model number of the phone
Message Waiting
Indicates if there is a voice message waiting on any
line for this phone
UDI
Displays the following Cisco Unique Device Identifier
(UDI) information about the phone:
Time
•
Device Type—Indicates hardware type. For
example, phone displays for all phone models
•
Device Description—Displays the name of the
phone associated with the indicated model type
•
Product Identifier—Specifies the phone model
•
Version Identifier1—Represents the hardware
version of the phone
•
Serial Number—Displays the phone’s unique
serial number
Time obtained from the Date/Time Group in
Cisco Unified CallManager to which the phone
belongs
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Network Configuration
Table 8-1
Device Information Area Items (continued)
Item
Description
Time Zone
Timezone obtained from the Date/Time Group in
Cisco Unified CallManager to which the phone
belongs
Date
Date obtained from the Date/Time Group in
Cisco Unified CallManager to which the phone
belongs
1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone
because the hardware does not provide this information.
Network Configuration
The Network Configuration area on a phone’s web page displays network
configuration information and information about other phone settings. Table 8-2
describes this information.
You can view and set many of these items from the Network Configuration Menu
and the Device Configuration Menu on the Cisco Unified IP Phone. For more
information, see Chapter 5, “Configuring Features, Templates, Services, and
Users.”
To display the Network Configuration area, access the web page for the phone as
described in the “Accessing the Web Page for a Phone” section on page 8-2, and
then click the Network Configuration hyperlink.
Table 8-2
8-6
Network Configuration Area Items
Item
Description
DHCP Server
IP address of the Dynamic Host Configuration
Protocol (DHCP) server from which the phone obtains
its IP address.
BOOTP Server
Indicates whether the phone obtains its configuration
from a Bootstrap Protocol (BootP) server.
MAC Address
Media Access Control (MAC) address of the phone.
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Network Configuration
Table 8-2
Network Configuration Area Items (continued)
Item
Description
Host Name
Host name that the DHCP server assigned to the
phone.
Domain Name
Name of the Domain Name System (DNS) domain in
which the phone resides.
IP Address
Internet Protocol (IP) address of the phone.
Subnet Mask
Subnet mask used by the phone.
TFTP Server 1
Primary Trivial File Transfer Protocol (TFTP) server
used by the phone.
Default Router 1–5
Default router used by the phone (Default Router 1)
and optional backup routers (Default Router 2–5.
DNS Server 1–5
Primary Domain Name System (DNS) server (DNS
Server 1) and optional backup DNS servers (DNS
Server 2–5) used by the phone.
Operational VLAN ID
Auxiliary Virtual Local Area Network (VLAN)
configured on a Cisco Catalyst switch in which the
phone is a member.
Admin. VLAN ID
Auxiliary VLAN in which the phone is a member.
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Network Configuration
Table 8-2
Network Configuration Area Items (continued)
Item
Description
CallManager 1–5
Host names or IP addresses, in prioritized order, of the
Cisco Unified CallManager servers with which the
phone can register. An item can also show the IP
address of an SRST router that is capable of providing
limited Cisco Unified CallManager functionality, if
such a router is available.
For an available server, an item will show the
Cisco Unified CallManager server IP address and one
of the following states:
•
Active—Cisco Unified CallManager server from
which the phone is currently receiving
call-processing services.
•
Standby—Cisco Unified CallManager server to
which the phone switches if the current server
becomes unavailable.
•
Blank—No current connection to this
Cisco Unified CallManager server.
An option may also include the Survivable Remote
Site Telephony (SRST) designation, which indicates
an SRST router capable of providing
Cisco Unified CallManager functionality with a
limited feature set. This router assumes control of call
processing if all other Cisco Unified CallManager
servers become unreachable. The SRST Cisco Unified
CallManager always appears last in the list of servers,
even if it is active. You configure the SRST router
address in the Device Pool section in Cisco Unified
CallManager.
8-8
Information URL
URL of the help text that appears on the phone.
Directories URL
URL of the server from which the phone obtains
directory information.
Messages URL
URL of the server from which the phone obtains
message services.
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Network Configuration
Table 8-2
Network Configuration Area Items (continued)
Item
Description
Services URL
URL of the server from which the phone obtains
Cisco Unified IP Phone services.
DHCP Enabled
Indicates whether DHCP is being used by the phone.
DHCP Address
Released
Indicates the setting of the DHCP Address Released
option on the phone’s Network Configuration menu.
Alternate TFTP
Indicates whether the phone is using an alternative
TFTP server.
Idle URL
URL that the phone displays when the phone has not
been used for the time specified by Idle URL Time and
no menu is open.
Idle URL Time
Number of seconds that the phone has not been used
and no menu is open before the XML service specified
by Idle URL is activated.
Proxy Server URL
URL of proxy server, which makes HTTP requests to
non-local host addresses on behalf of the phone HTTP
client and provides responses from the non-local host
to the phone HTTP client.
Authentication URL
URL that the phone uses to validate requests made to
the phone web server.
SW Port Configuration Speed and duplex of the switch port, where:
•
A—Auto Negotiate
•
10H—10-BaseT/half duplex
•
10F—10-BaseT/full duplex
•
100H—100-BaseT/half duplex
•
100F—100-BaseT/full duplex
•
1000H—1000-BaseT/half duplex
•
1000F—1000-BaseT/full duplex
•
No Link—No connection to the switch port
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Network Configuration
Table 8-2
8-10
Network Configuration Area Items (continued)
Item
Description
PC Port Configuration
Speed and duplex of the switch port, where:
•
A—Auto Negotiate
•
10H—10-BaseT/half duplex
•
10F—10-BaseT/full duplex
•
100H—100-BaseT/half duplex
•
100F—100-BaseT/full duplex
•
1000H—1000-BaseT/half duplex
•
1000F—1000-BaseT/full duplex
•
No Link—No connection to the PC port
TFTP Server 2
Backup TFTP server that the phone uses if the primary
TFTP server is unavailable.
User Locale
User locale associated with the phone user. Identifies
a set of detailed information to support users,
including language, font, date and time formatting, and
alphanumeric keyboard text information.
Network Locale
Network locale associated with the phone user.
Identifies a set of detailed information to support the
phone in a specific location, including definitions of
the tones and cadences used by the phone.
Headset enabled
Indicates whether the Headset button is enabled on the
phone.
User Locale Version
Version of the user locale loaded on the phone.
Network Locale
Version
Version of the network locale loaded on the phone.
PC Port Disabled
Indicates whether the PC port on the phone is enabled
or disabled.
Speaker Enabled
Indicates whether the speakerphone is enabled on the
phone.
GARP Enabled
Indicates whether the phone learns MAC addresses
from Gratuitous ARP responses.
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Network Statistics
Table 8-2
Network Configuration Area Items (continued)
Item
Description
Voice VLAN Enabled
Indicates whether the phone allows a device attached
to the PC port to access the Voice VLAN.
Auto Line Select
Indicates whether the phone shifts the call focus to
incoming calls on all lines.
DSCP for Call Control DSCP IP classification for call control signaling.
DSCP for
Configuration
DSCP IP classification for any phone configuration
transfer.
DSCP for Services
DSCP IP classification for phone-based services.
Security Mode
Displays the security mode that is set for the phone.
Web Access Enabled
Indicates whether web access is enabled (Yes) or
disabled (No) for the phone.
Span to PC Port
Indicates whether the phone will forward packets
transmitted and received on the network port to the
access port.
PC VLAN
VLAN used to identify and remove 802.1P/Q tags
from packets sent to the PC
Network Statistics
These network statistics areas on a phone’s web page provide information about
network traffic on the phone:
•
Ethernet Information area—Displays information about Ethernet traffic.
Table 8-3 describes the items in this area.
•
Access area—Displays information about network traffic to and from the PC
port on the phone. Table 8-4 describes the items in this area.
•
Network area—Displays information about network traffic to and from the
network port on the phone. Table 8-4 describes the items in this area.
To display a network statistics area, access the web page for the phone as
described in the “Accessing the Web Page for a Phone” section on page 8-2, and
then click the Ethernet Information, the Access, and or the Network hyperlink.
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Network Statistics
Table 8-3
Item
Description
Tx Frames
Total number of packets transmitted by the phone
Tx broadcast
Total number of broadcast packets transmitted by the
phone
Tx multicast
Total number of multicast packets transmitted by the
phone
Tx unicast
Total number of unicast packets transmitted by the
phone
Rx Frames
Total number of packets received by the phone
Rx broadcast
Total number of broadcast packets received by the
phone
Rx multicast
Total number of multicast packets received by the
phone
Rx unicast
Total number of unicast packets received by the phone
RxPacketNoDes
Total number of shed packets caused by no DMA
descriptor
Table 8-4
8-12
Ethernet Information Area Items
Access Area and Network Area Items
Item
Description
Rx totalPkt
Total number of packets received by the phone
Rx crcErr
Total number of packets received with CRC failed
Rx alignErr
Total number of packets received between 64 and 1522
bytes in length that have a bad FCS
Rx multicast
Total number of multicast packets received by the
phone
Rx broadcast
Total number of broadcast packets received by the
phone
Rx unicast
Total number of unicast packets received by the phone
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Network Statistics
Table 8-4
Access Area and Network Area Items (continued)
Item
Description
Rx shortErr
Total number of FCS error packets or Align error
packets received that are less than 64 bytes in size
Rx shortGood
Total number of good packets received that are less
than 64 bytes size
Rx longGood
Total number of good packets received that are greater
than 1522 bytes in size
Rx longErr
Total number of FCS error packets or Align error
packets received that are greater than 1522 bytes in
size
Rx size64
Total number of packets received, including bad
packets, that are between 0 and 64 bytes in size
Rx size65to127
Total number of packets received, including bad
packets, that are between 65 and 127 bytes in size
Rx size128to255
Total number of packets received, including bad
packets, that are between 128 and 255 bytes in size
Rx size256to511
Total number of packets received, including bad
packets, that are between 256 and 511 bytes in size
Rx size512to1023
Total number of packets received, including bad
packets, that are between 512 and 1023 bytes in size
Rx size1024to1518
Total number of packets received, including bad
packets, that are between 1024 and 1518 bytes in size
Rx tokenDrop
Total number of packets dropped due to lack of
resources (for example, FIFO overflow)
Tx excessDefer
Total number of packets delayed from transmitting due
to medium being busy
Tx lateCollision
Number of times that collisions occurred later than 512
bit times after the start of packet transmission
Tx totalGoodPkt
Total number of good packets (multicast, broadcast,
and unicast) received by the phone
Tx Collisions
Total number of collisions that occurred while a packet
was being transmitted
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Device Logs
Table 8-4
Access Area and Network Area Items (continued)
Item
Description
Tx excessLength
Total number of packets not transmitted because the
packet experienced 16 transmission attempts
Tx broadcast
Total number of broadcast packets transmitted by the
phone
Tx multicast
Total number of multicast packets transmitted by the
phone
Neighbor Device ID
Identifier of a device connected to this port
Neighbor IP Address
IP address of the neighbor device
Neighbor Port
Neighbor device port to which the phone is connected
Device Logs
The Device Logs area on a phone’s web page provides information you can use
to help monitor and troubleshoot the phone. To access a device log area, access
the web page for the phone as described in the “Accessing the Web Page for a
Phone” section on page 8-2.
•
Console Logs—Includes hyperlinks to individual log files. The console log
files include debug and error messages received on the phone.
•
Core Dumps—Includes hyperlinks to individual dump files.
•
Status Messages area—Displays up to the 10 most recent status messages that
the phone has generated since it was last powered up. You can also see this
information from the Status Messages screen on the phone. Table 7-2
describes the status messages that can appear.
To display the Status Messages, access the web page for the phone as
described in the “Accessing the Web Page for a Phone” section on page 8-2,
and then click the Status Messages hyperlink.
•
8-14
Debug Display area—Displays debug messages that might be useful to Cisco
TAC if you require assistance with troubleshooting.
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Streaming Statistics
Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices
simultaneously. A phone streams information when it is on a a call or running a
service that sends or receives audio or data.
The streaming statistics areas on a phone’s web page provide information about
the streams. Most calls use only one stream (Stream 1), but some calls use two or
three stream. For example, a barged call uses Stream 1 and Stream 2.
To display a Streaming Statistics area, access the web page for the phone as
described in the “Accessing the Web Page for a Phone” section on page 8-2, and
then click the Stream 1, the Stream 2, or the Stream 3 hyperlink.
Table 8-5 describes the items in the Streaming Statistics areas.
Table 8-5
Streaming Statistics Area Items
Item
Description
Remote Address
IP address and UDP port of the destination of the stream.
Local Address
IP address and UPD port of the phone.
Start Time
Internal time stamp indicating when Cisco Unified CallManager requested
that the phone start transmitting packets.
Stream Status
Indication of whether streaming is active or not.
Host Name
Unique, fixed name that is automatically assigned to the phone based on its
MAC address.
Sender Packets
Total number of RTP data packets transmitted by the phone since starting this
connection. The value is 0 if the connection is set to receive only mode.
Sender Octets
Total number of payload octets transmitted in RTP data packets by the phone
since starting this connection. The value is 0 if the connection is set to receive
only mode.
Sender Codec
Sender Reports
Type of audio encoding used for the transmitted stream.
Sent1
Sender Report Time
Sent1
Number of times the RTCP Sender Reports have been sent.
Internal time stamp indicating when a RTCP Sender Report was sent.
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Table 8-5
Streaming Statistics Area Items (continued)
Item
Description
Rcvr Lost Packets
Total number of RTP data packets that have been lost since starting receiving
data on this connection. Defined as the number of expected packets less the
number of packets actually received, where the number of received packets
includes any that are late or duplicate. The value displays as 0 if the
connection was set to send-only mode.
Avg Jitter
Estimate of mean deviation of the RTP data packet inter-arrival time,
measured in milliseconds. The value displays as 0 if the connection was set
to send-only mode.
Rcvr Codec
Type of audio encoding used for the received stream.
Rcvr Reports
Sent1
Number of times the RTCP Receiver Reports have been sent.
Rcvr Report Time
Sent1
Internal time stamp indicating when a RTCP Receiver Report was sent.
Rcvr Packets
Total number of RTP data packets received by the phone since starting
receiving data on this connection. Includes packets received from different
sources if this is a multicast call. The value displays as 0 if the connection was
set to send-only mode.
Rcvr Octets
Total number of payload octets received in RTP data packets by the device
since starting reception on the connection. Includes packets received from
different sources if this is a multicast call. The value displays as 0 if the
connection was set to send-only mode.
MOS LQK
Score that is an objective estimate of the mean opinion score (MOS) for
listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is
based on audible concealment events due to frame loss in the preceding
8-second interval of the voice stream. For more information, see the
“Monitoring the Voice Quality of Calls” section on page 9-20.
Note
The MOS LQK score can vary based on the type of codec that the
Cisco Unified IP Phone uses.
Avg MOS LQK
Average MOS LQK score observed for the entire voice stream.
Min MOS LQK
Lowest MOS LQK score observed from start of the voice stream.
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Streaming Statistics
Table 8-5
Streaming Statistics Area Items (continued)
Item
Description
Max MOS LQK
Baseline or highest MOS LQK score observed from start of the voice stream.
These codecs provide the following maximum MOS LQK score under normal
conditions with no frame loss:
•
G.711 gives 4.5
•
G.729 A /AB gives 3.7
MOS LQK Version
Version of the Cisco proprietary algorithm used to calculate MOS LQK
scores.
Cumulative Conceal
Ratio
Total number of concealment frames divided by total number of speech
frames received from start of the voice stream.
Interval Conceal Ratio
Ratio of concealment frames to speech frames in preceding 3-second interval
of active speech. If using voice activity detection (VAD), a longer interval
might be required to accumulate 3 seconds of active speech.
Max Conceal Ratio
Highest interval concealment ratio from start of the voice stream.
Conceal Secs
Number of seconds that have concealment events (lost frames) from the start
of the voice stream (includes severely concealed seconds).
Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost
frames) from the start of the voice stream.
Latency1
Estimate of the network latency, expressed in milliseconds. Represents a
running average of the round-trip delay, measured when RTCP receiver
report blocks are received.
Max Jitter
Maximum value of instantaneous jitter, in milliseconds.
Sender Size
RTP packet size, in milliseconds, for the transmitted stream.
Sender Reports
Received1
Number of times RTCP Sender Reports have been received.
Sender Report Time
Received1
Last time at which an RTCP Sender Report was received.
Rcvr Size
RTP packet size, in milliseconds, for the received stream.
Rcvr Discarded
RTP packets received from network but discarded from jitter buffers.
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Streaming Statistics
Table 8-5
Streaming Statistics Area Items (continued)
Item
Description
Rcvr Reports
Received1
Number of times RTCP Receiver Reports have been received.
Rcvr Report Time
Received1
Last time at which an RTCP Receiver Report was received.
1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.
Related Topics
8-18
•
Configuring Settings on the Cisco Unified IP Phone
•
Configuring Features, Templates, Services, and Users
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Streaming Statistics
•
Call Statistics Screen, page 7-16
•
Monitoring the Voice Quality of Calls, page 9-20
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Streaming Statistics
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C H A P T E R
9
Troubleshooting and Maintenance
This chapter provides information that can assist you in troubleshooting problems
with your Cisco Unified IP Phones 7970G/7971G-GE or with your IP telephony
network. It also explains how to clean and maintain your phone.
For additional troubleshooting information, refer to the Using the 79xx Status
Information For Troubleshooting tech note. That document is available to
registered Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
If you need additional assistance to resolve an issue, see the “Obtaining Technical
Assistance” section on page Boilerplate 2.
This chapter includes these topics:
•
Resolving Startup Problems, page 9-2
•
Cisco Unified IP Phone Resets Unexpectedly, page 9-9
•
Troubleshooting Cisco Unified IP Phone Security, page 9-12
•
General Troubleshooting Tips, page 9-15
•
Resetting or Restoring the Cisco Unified IP Phone, page 9-17
•
Using the Quality Report Tool, page 9-20
•
Monitoring the Voice Quality of Calls, page 9-20
•
Where to Go for More Troubleshooting Information, page 9-24
•
Cleaning the Cisco Unified IP Phone, page 9-24
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Resolving Startup Problems
Resolving Startup Problems
After installing a Cisco Unified IP Phone into your network and adding it to
Cisco Unified CallManager, the phone should start up as described in the
“Verifying the Phone Startup Process” section on page 3-15. If the phone does not
start up properly, see the following sections for troubleshooting information:
•
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
Startup Process, page 9-2
•
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco
Unified CallManager, page 9-3
•
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-8
Symptom: The Cisco Unified IP Phone Does Not Go Through its
Normal Startup Process
When you connect a Cisco Unified IP Phone into the network port, the phone
should go through its normal startup process as described in the “Verifying the
Phone Startup Process” section on page 3-15, and the LCD screen should display
information. If the phone does not go through the startup process, the cause may
be faulty cables, bad connections, network outages, lack of power, and so on. Or,
the phone may not be functional.
To determine whether the phone is functional, follow these suggestions to
systematically eliminate these other potential problems:
1.
Verify that the network port is functional:
– Exchange the Ethernet cables with cables that you know are functional.
– Disconnect a functioning Cisco Unified IP Phone from another port and
connect it to this network port to verify the port is active.
– Connect the Cisco Unified IP Phone that will not start up to a different
network port that is known to be good.
– Connect the Cisco Unified IP Phone that will not start up directly to the
port on the switch, eliminating the patch panel connection in the office.
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2.
Verify that the phone is receiving power:
– If you are using external power, verify that the electrical outlet is
functional.
– If you are using in-line power, use the external power supply instead.
– If you are using the external power supply, switch with a unit that you
know to be functional.
– If you are using a Cisco Unified IP Phone 7971G-GE, make sure that the
phone is connected to a switch that supports IEEE 802.3af Class 3 (15.4
W in-line power at the switch port). For more information, see the
“Providing Power to the Phone” section on page 2-4.
3.
If the phone still does not start up properly, power up the phone with the
handset off-hook. When the phone is powered up in this way, it attempts to
launch a backup software image.
4.
If the phone still does not start up properly, perform a factory reset of the
phone. For instructions, see the “Performing a Factory Reset” section on
page 9-19.
If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone
does not display any characters after at least five minutes, contact a Cisco
technical support representative for additional assistance.
Symptom: The Cisco Unified IP Phone Does Not Register with
Cisco Unified CallManager
If the phone proceeds past the first stage of the startup process (LED buttons
flashing on and off) but continues to cycle through the messages displaying on the
LCD screen, the phone is not starting up properly. The phone cannot successfully
start up unless it is connected to the Ethernet network and it has registered with a
Cisco Unified CallManager server.
These sections can assist you in determining the reason the phone is unable to start
up properly:
•
Identifying Error Messages, page 9-4
•
Checking Network Connectivity, page 9-4
•
Verifying TFTP Server Settings, page 9-4
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•
Verifying IP Addressing and Routing, page 9-5
•
Verifying DNS Settings, page 9-6
•
Verifying Cisco Unified CallManager Settings, page 9-6
•
Cisco Unified CallManager and TFTP Services Are Not Running, page 9-6
•
Creating a New Configuration File, page 9-7
•
Registering the Phone with Cisco Unified CallManager, page 9-8
In addition, problems with security may prevent the phone from starting up
properly. See the “Troubleshooting Cisco Unified IP Phone Security” section on
page 9-12for more information.
Identifying Error Messages
As the phone cycles through the startup process, you can access status messages
that might provide you with information about the cause of a problem. See the
“Status Messages Screen” section on page 7-4 for instructions about accessing
status messages and for a list of potential errors, their explanations, and their
solutions.
Checking Network Connectivity
If the network is down between the phone and the TFTP server or
Cisco Unified CallManager, the phone cannot start up properly. Ensure that the
network is currently running.
Verifying TFTP Server Settings
You can determine the IP address of the TFTP server used by the phone by
pressing the Settings button on the phone, choosing Network Configuration,
and scrolling to the TFTP Server 1 option.
If you have assigned a static IP address to the phone, you must manually enter a
setting for the TFTP Server 1 option. See the “Network Configuration Menu”
section on page 4-7.
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If you are using DHCP, the phone obtains the address for the TFTP server from
the DHCP server. Check the IP address configured in Option 150.
You can also enable the phone to use an alternate TFTP server. Such a setting is
particularly useful if the phone was recently moved from one location to another.
See the “Network Configuration Menu” section on page 4-7 for instructions.
Verifying IP Addressing and Routing
You should verify the IP addressing and routing settings on the phone. If you are
using DHCP, the DHCP server should provide these values. If you have assigned
a static IP address to the phone, you must enter these values manually.
On the Cisco Unified IP Phone, press the Settings button, choose Network
Configuration, and look at the following options:
•
DHCP Server—If you have assigned a static IP address to the phone, you do
not need to enter a value for the DHCP Server option. However, if you are
using a DHCP server, this option must have a value. If it does not, check your
IP routing and VLAN configuration. Refer to Troubleshooting Switch Port
Problems, available at this URL:
http://www.cisco.com/warp/customer/473/53.shtml
•
IP Address, Subnet Mask, Default Router—If you have assigned a static IP
address to the phone, you must manually enter settings for these options. See
the “Network Configuration Menu” section on page 4-7 for instructions.
If you are using DHCP, check the IP addresses distributed by your DHCP server.
Refer to Understanding and Troubleshooting DHCP in Catalyst Switch or
Enterprise Networks, available at this URL:
http://www.cisco.com/warp/customer/473/100.html#41
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Resolving Startup Problems
Verifying DNS Settings
If you are using DNS to refer to the TFTP server or to
Cisco Unified CallManager, you must ensure that you have specified a DNS
server. Verify this setting by pressing the Settings button on the phone, choosing
Network Configuration, and scrolling to the DNS Server 1 option. You should
also verify that there is a CNAME entry in the DNS server for the TFTP server
and for the Cisco Unified CallManager system.
You must also ensure that DNS is configured to do reverse look-ups.
Verifying Cisco Unified CallManager Settings
On the Cisco Unified IP Phone, press the Settings button, choose Network
Configuration, and look at the CallManager 1–5 options. The Cisco Unified IP
Phone attempts to open a TCP connection to all the Cisco Unified CallManager
servers that are part of the assigned Cisco Unified CallManager group. If none of
these options contain IP addresses or show Active or Standby, the phone is not
properly registered with Cisco Unified CallManager. See the “Registering the
Phone with Cisco Unified CallManager” section on page 9-8 for tips on resolving
this problem.
Cisco Unified CallManager and TFTP Services Are Not Running
If the Cisco Unified CallManager or TFTP services are not running, phones may
not be able to start up properly. However, in such a situation, it is likely that you
are experiencing a system-wide failure and that other phones and devices are
unable to start up properly.
If the Cisco Unified CallManager service is not running, all devices on the
network that rely on it to make phone calls will be affected. If the TFTP service
is not running, many devices will not be able to start up successfully.
To start a service, follow these steps:
Procedure
9-6
Step 1
From Cisco Unified CallManager Administration, choose Application >
Cisco CallManager Serviceability.
Step 2
Choose Tools > Control Center.
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Step 3
From the Servers column, choose the primary Cisco Unified CallManager server.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to stop or start a service.
Step 4
If a service has stopped, click the Start button.
The Service Status symbol changes from a square to an arrow.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file may be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1
From Cisco Unified CallManager, choose Device > Phone > Find to locate the
phone experiencing problems.
Step 2
Choose Delete to remove the phone from the Cisco Unified CallManager
database.
Step 3
Add the phone back to the Cisco Unified CallManager database. See the “Adding
Phones to the Cisco Unified CallManager Database” section on page 2-13 for
details.
Step 4
Power cycle the phone.
Note
•
When you remove a phone from the Cisco Unified CallManager database, its
configuration file is deleted from the Cisco Unified CallManager TFTP
server. The phone’s directory number or numbers remain in the Cisco Unified
CallManager database. They are called “unassigned DNs” and can be used for
other devices. If unassigned DNs are not used by other devices, delete them
from the Cisco Unified CallManager database. You can use the Route Plan
Report to view and delete unassigned reference numbers. Refer to
Cisco Unified CallManager Administration Guide for more information.
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•
Changing the buttons on a phone button template, or assigning a different
phone button template to a phone, may result in directory numbers that are no
longer accessible from the phone. The directory numbers are still assigned to
the phone in the Cisco Unified CallManager database, but there is no button
on the phone with which calls can be answered. These directory numbers
should be removed from the phone and deleted if necessary.
Registering the Phone with Cisco Unified CallManager
A Cisco Unified IP Phone can register with a Cisco Unified CallManager server
only if the phone has been added to the server or if auto-registration is enabled.
Review the information and procedures in the “Adding Phones to the Cisco
Unified CallManager Database” section on page 2-13 to ensure that the phone has
been added to the Cisco Unified CallManager database.
To verify that the phone is in the Cisco Unified CallManager database, choose
Device > Find from Cisco Unified CallManager Administration to search for the
phone based on its MAC Address. For information about determining a MAC
address, see the “Determining the MAC Address of a Cisco Unified IP Phone”
section on page 2-20.
If the phone is already in the Cisco Unified CallManager database, its
configuration file may be damaged. See the “Creating a New Configuration File”
section on page 9-7 for assistance.
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
If a phone is unable to obtain an IP address when it starts up, the phone may be
not be on the same network or VLAN as the DHCP server, or the switch port to
which the phone is connected may be disabled.
Make sure that the network or VLAN to which the phone is connected has access
to the DHCP server, and make sure that the switch port is enabled.
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Cisco Unified IP Phone Resets Unexpectedly
If users report that their phones are resetting during calls or while idle on their
desk, you should investigate the cause. If the network connection and
Cisco Unified CallManager connection are stable, a Cisco Unified IP Phone
should not reset on its own.
Typically, a phone resets if it has problems connecting to the Ethernet network or
to Cisco Unified CallManager. These sections can help you identify the cause of
a phone resetting in your network:
•
Verifying Physical Connection, page 9-9
•
Identifying Intermittent Network Outages, page 9-9
•
Verifying DHCP Settings, page 9-10
•
Checking Static IP Address Settings, page 9-10
•
Verifying Voice VLAN Configuration, page 9-10
•
Verifying that the Phones Have Not Been Intentionally Reset, page 9-11
•
Eliminating DNS or Other Connectivity Errors, page 9-11
•
Checking Power Connection, page 9-12
Verifying Physical Connection
Verify that the Ethernet connection to which the Cisco Unified IP Phone is
connected is up. For example, check if the particular port or switch to which the
phone is connected is down and that the switch is not rebooting. Also make sure
that there are no cable breaks.
Identifying Intermittent Network Outages
Intermittent network outages affect data and voice traffic differently. Your
network might have been experiencing intermittent outages without detection. If
so, data traffic can resend lost packets and verify that packets are received and
transmitted. However, voice traffic cannot recapture lost packets. Rather than
retransmitting a lost network connection, the phone resets and attempts to
reconnect its network connection.
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Cisco Unified IP Phone Resets Unexpectedly
If you are experiencing problems with the voice network, you should investigate
whether an existing problem is simply being exposed.
Verifying DHCP Settings
Follow this process to help determine if the phone has been properly configured
to use DHCP:
1.
Verify that you have properly configured the phone to use DHCP. See the
“Network Configuration Menu” section on page 4-7 for more information.
2.
Verify that the DHCP server has been set up properly.
3.
Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Cisco Unified IP Phones send messages with request type 151 to renew their
DHCP address leases. If the DHCP server expects messages with request type
150, the lease will be denied, forcing the phone to restart and request a new
IP address from the DHCP server.
Checking Static IP Address Settings
If the phone has been assigned a static IP address, verify that you have entered the
correct settings. See the “Network Configuration Menu” section on page 4-7 for
more information.
Verifying Voice VLAN Configuration
If the Cisco Unified IP Phone appears to reset during heavy network usage (for
example, following extensive web surfing on a computer connected to same
switch as phone), it is likely that you do not have a voice VLAN configured.
Isolating the phones on a separate auxiliary VLAN increases the quality of the
voice traffic. See the “Understanding How the Cisco Unified IP Phone Interacts
with the VLAN” section on page 2-3 for details.
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Cisco Unified IP Phone Resets Unexpectedly
Verifying that the Phones Have Not Been Intentionally Reset
If you are not the only administrator with access to Cisco Unified CallManager,
you should verify that no one else has intentionally reset the phones.
You can check whether a Cisco Unified IP Phone received a command from
Cisco Unified CallManager to reset by pressing the Settings button on the phone
and choosing Status > Network Statistics. If the phone was recently reset one of
these messages appears:
•
Reset-Reset—Phone closed due to receiving a Reset/Reset from
Cisco Unified CallManager administration.
•
Reset-Restart—Phone closed due to receiving a Reset/Restart from
Cisco Unified CallManager administration.
Eliminating DNS or Other Connectivity Errors
If the phone continues to reset, follow these steps to eliminate DNS or other
connectivity errors:
Step 1
Use the Erase softkey to reset phone settings to their default values. See the
“Resetting or Restoring the Cisco Unified IP Phone” section on page 9-17 for
details.
Step 2
Modify DHCP and IP settings.
a.
Disable DHCP. See the “Network Configuration Menu” section on page 4-7
for instructions.
b.
Assign static IP values to the phone. See the “Network Configuration Menu”
section on page 4-7 for instructions. Use the same default router setting used
for other functioning Cisco Unified IP Phones.
c.
Assign TFTP server. See the “Network Configuration Menu” section on
page 4-7 for instructions. Use the same TFTP server used for other
functioning Cisco Unified IP Phones.
Step 3
On the Cisco Unified CallManager server, verify that the local host files have the
correct Cisco Unified CallManager server name mapped to the correct IP address.
Step 4
From Cisco Unified CallManager, choose System > Server and verify that the
server is referred to by its IP address and not by its DNS name.
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Troubleshooting Cisco Unified IP Phone Security
Step 5
From Cisco Unified CallManager, choose Device > Phone and verify that you
have assigned the correct MAC address to this Cisco Unified IP Phone. For
information about determining a MAC address, see the “Determining the MAC
Address of a Cisco Unified IP Phone” section on page 2-20.
Step 6
Power cycle the phone.
Checking Power Connection
In most cases, a phone will restart if it powers up using external power but loses
that connection and switches to PoE. Similarly, a phone may restart if it powers
up using PoE and then gets connected to an external power supply.
Troubleshooting Cisco Unified IP Phone Security
Table 9-1 provides troubleshooting information for the security features on the
Cisco Unified IP Phone. For information relating to the solutions for any of these
issues, and for additional troubleshooting information about security, refer to
Cisco Unified CallManager Security Guide.
Table 9-1
Cisco Unified IP Phone Security Troubleshooting
Problem
Possible Cause
CTL File Problems
Device authentication error.
CTL file does not have a Cisco Unified CallManager
certificate or has an incorrect certificate.
Phone cannot authenticate CTL file.
The security token that signed the updated CTL file
does not exist in the CTL file on the phone.
Phone cannot authenticate any of the
configuration files other than the CTL file.
Bad TFTP record.
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Table 9-1
Cisco Unified IP Phone Security Troubleshooting (continued)
Problem
Phone reports TFTP authorization failure.
Possible Cause
•
The TFTP address for the phone does not exist in
the CTL file.
•
If you created a new CTL file with a new TFTP
record, the existing CTL file on the phone may
not contain a record for the new TFTP server.
Phone does not register with Cisco
Unified CallManager.
The CTL file does not contain the correct information
for the Cisco Unified CallManager server or the
Cisco Unified CallManager does not have the valid
issuer of the phone’s certificate.
Phone does not request signed configuration
files.
The CTL file does not contain any TFTP entries with
certificates.
802.1X Enabled on Phone but Not Authenticating
Phone cannot obtain a DHCP-assigned IP
address.
Phone does not register with
Cisco Unified CallManager.
These errors typically indicate that 802.1X
authentication is enabled on the phone, but the phone
is unable to authenticate.
1.
Verify that you have properly configured the
required components (see the “Supporting
802.1X Authentication on Cisco Unified IP
Phones” section on page 1-18 for more
information).
2.
Confirm that the shared secret is configured on
the phone (see the “802.1X Authentication and
Status” section on page 4-42 for more
information).
Phone status display as “Configuring IP” or
“Registering”.
802.1X Authentication Status displays as
“Held” (see the “802.1X Authentication and
Status” section on page 4-42 for more details).
Status menu displays 802.1X status as “Failed”
(see the “Status Menu” section on page 7-3 for
more details).
– If the shared secret is configured, verify that
you have the same shared secret entered on
the authentication server.
– If the shared secret is not configured, enter it
and ensure that it matches the one on the
authentication server.
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Troubleshooting Cisco Unified IP Phone Security
Table 9-1
Cisco Unified IP Phone Security Troubleshooting (continued)
Problem
Possible Cause
802.1X Not Enabled
Phone cannot obtain a DHCP-assigned IP
address.
Phone does not register with
Cisco Unified CallManager.
Phone status display as “Configuring IP” or
“Registering”.
These errors typically indicate that 802.1X
authentication is not enabled on the phone. To enable
it, see the “802.1X Authentication and Status” section
on page 4-42 for information on enabling 802.1X
authentication on the phone.
802.1X Authentication Status displays as
“Disabled” (see the “802.1X Authentication
and Status” section on page 4-42 for more
details).
Status menu displays DHCP status as timing
out (see the “Status Menu” section on page 7-3
for more details).
Factory Reset Deleted 802.1X Shared Secret
Phone cannot obtain a DHCP-assigned IP
address.
Phone does not register with
Cisco Unified CallManager.
Phone status display as “Configuring IP” or
“Registering”.
Cannot access phone menus to verify 802.1X
status.
These errors typically indicate that the phone has
completed a factory reset (see the “Performing a
Factory Reset” section on page 9-19) while 802.1X
was enabled. A factory reset deletes the shared secret,
which is required for 802.1X authentication and
network access. To resolve this, you have two
options:
•
Temporarily disable 802.1X authentication on
the switch.
•
Temporarily move the phone to a network
environment that is not using 802.1X
authentication.
Once the phone starts up normally in one of these
conditions, you can access the 802.1X configuration
menus and re-enter the shared secret (see the “802.1X
Authentication and Status” section on page 4-42).
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General Troubleshooting Tips
General Troubleshooting Tips
Table 9-2 provides general troubleshooting information for the Cisco Unified IP
Phone.
Table 9-2
Cisco Unified IP Phone Troubleshooting
Summary
Explanation
Daisy-chaining IP phones
Daisy chaining (connecting an IP phone to another IP phone
through the access port) is not supported. Each IP phone should
directly connect to a switch port.
Poor quality when calling digital cell In Cisco Unified CallManager, you can configure the network
phones using the G.729 protocol
to use the G.729 protocol (the default is G.711). When using
G.729, calls between an IP phone and a digital cellular phone
will have poor voice quality. Use G.729 only when absolutely
necessary.
Prolonged broadcast storms cause IP A prolonged Layer 2 broadcast storm (lasting several minutes)
phones to reset, or be unable to make on the voice VLAN may cause IP phones to reset, lose an active
or answer a call
call, or be unable to initiate or answer a call. Phones may not
come up until a broadcast storm ends.
Moving a network connection from
the phone to a workstation
If you are powering your phone through the network
connection, you must be careful if you decide to unplug the
phone’s network connection and plug the cable into a desktop
computer.
Caution
The computer’s network card cannot receive power
through the network connection; if power comes
through the connection, the network card can be
destroyed. To protect a network card, wait 10
seconds or longer after unplugging the cable from
the phone before plugging it into a computer. This
delay gives the switch enough time to recognize that
there is no longer a phone on the line and to stop
providing power to the cable.
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General Troubleshooting Tips
Table 9-2
Cisco Unified IP Phone Troubleshooting (continued)
Summary
Explanation
Changing the telephone
configuration
By default, the network configuration options are locked to
prevent users from making changes that could impact their
network connectivity. You must unlock the network
configuration options before you can configure them. See the
“Unlocking and Locking Options” section on page 4-4 for
details.
LCD display issues.
If the display appears to have rolling lines or a wavy pattern, it
might be interacting with certain types of older fluorescent
lights in the building. Moving the phone away from the lights,
or replacing the lights, should resolve the problem.
Dual-Tone Multi-Frequency
(DTMF) delay
When you are on a call that requires keypad input, if you press
the keys too quickly, some of them might not be recognized.
Codec mismatch between the phone
and another device
The RxType and the TxType statistics show the codec that is
being used for a conversation between this Cisco
Unified IP phone and the other device. These values of these
statistics should match. If they do not, verify that the other
device can handle the codec conversation or that a transcoder is
in place to handle the service.
See the “Call Statistics Screen” section on page 7-16 for
information about displaying these statistics.
Sound sample mismatch between the The RxSize and the TxSize statistics show the size of the voice
phone and another device
packets that is being used a conversation between this Cisco
Unified IP phone and the other device. The values of these
statistics should match.
See the “Call Statistics Screen” section on page 7-16 for
information about displaying these statistics.
Gaps in voice calls
Check the AvgJtr and the MaxJtr statistics. A large variance
between these statistics might indicate a problem with jitter on
the network or periodic high rates of network activity.
See the “Call Statistics Screen” section on page 7-16 for
information about displaying these statistics.
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Resetting or Restoring the Cisco Unified IP Phone
Table 9-2
Cisco Unified IP Phone Troubleshooting (continued)
Summary
Explanation
Loopback condition
A loopback condition can occur when the following conditions
are met:
•
The SW Port Configuration option in the Network
Configuration menu on the phone is set to 10 Half
(10-BaseT/half duplex)
•
The phone receives power from an external power supply.
•
The phone is powered down (the power supply is
disconnected).
In this case, the switch port on the phone can become disabled
and the following message will appear in the switch console
log:
HALF_DUX_COLLISION_EXCEED_THRESHOLD
To resolve this problem, re-enable the port from the switch.
One-way audio
When at least one person in a call does not receive audio, IP
connectivity between phones is not established. Check the
configurations in routers and switches to ensure that IP
connectivity is properly configures.
Resetting or Restoring the Cisco Unified IP Phone
There are two methods for resetting or restoring the Cisco Unified IP Phone:
•
Performing a Basic Reset, page 9-18
•
Performing a Factory Reset, page 9-19
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Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if
the phone experiences an error and provides a way to reset or restore various
configuration and security settings.
Table 9-3 describes the ways to perform a basic reset. You can reset a phone with
any of these operations any time after the phone has started up. Choose the
operation that is appropriate for your situation.
Table 9-3
Basic Reset Methods
Operation
Performing
Explanation
Restart phone
From the Main screen, press Settings Resets any user and network
configuration changes that you have
to displays the Settings menu, then
made but that the phone has not written
press **#**.
to its Flash memory to
Note
This factory reset sequence
previously-saved settings, then restarts
also works from any other
the phone.
screen that does not accept
user input.
Erase softkey
From the Settings menu, unlock
phone options (see the “Unlocking
and Locking Options” section on
page 4-4). Then press the Erase
softkey.
Resets user and network configuration
settings to their default values, deletes
the CTL file from the phone, and
restarts the phone.
From the Network Configuration
menu, unlock phone options (see the
“Unlocking and Locking Options”
section on page 4-4). The press the
Erase softkey.
Resets network configuration settings
to their default values and resets the
phone. (This method causes DHCP
reconfigure the IP address of the
phone.)
Deletes the CTL file from the phone
From the Security Configuration
menu, unlock phone options (see the and restarts the phone.
“Unlocking and Locking Options”
section on page 4-4). Then press the
Erase softkey.
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Resetting or Restoring the Cisco Unified IP Phone
Performing a Factory Reset
When you perform a factory reset of the Cisco Unified IP Phone, the following
information is erased or reset to its default value:
•
CTL file—Erased
•
User configuration settings—Reset to default values
•
Network configuration settings—Reset to default values
•
Call histories—Erased
•
Locale information—Reset to default values
•
Phone application—Erased (phone recovers by loading the
term70.default.loads file)
Before you perform a factory reset, ensure that the following conditions are met:
•
The phone must be on DHCP-enabled network.
•
A valid TFTP server must be set in DCHP option 150 or option 66 on the
DHCP server.
•
The termxx.default.loads.sip file and the files specified in that file should be
available on the TFTP server that is specified by the DHCP packet.
To perform a factory reset of a phone, follow these steps:
Note
DHCP must be enabled in your network before you can perform these steps.
Procedure
Step 1
Unplug the power cable from the phone and then plug it back in.
The phone begins its power up cycle.
Step 2
While the phone is powering up, and before the Speaker button flashes on and off,
press and hold #.
Continue to hold # until each line button flashes on and off in sequence in orange.
Step 3
Release # and press 123456789*0#.
You can press a key twice in a row, but if you press the keys out of sequence, the
factory reset will not take place.
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Using the Quality Report Tool
After you press these keys, the line buttons on the phone flash orange and then
green, and the phone goes through the factory reset process. This process can take
several minutes.
Do not power down the phone until it completes the factory reset process and the
main screen appears.
Using the Quality Report Tool
The Quality Report Tool (QRT) is a voice quality and general problem-reporting
tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the
Cisco Unified CallManager installation.
You can configure users’ Cisco Unified IP Phones with QRT. When you do so,
users can report problems with phone calls by pressing the QRT softkey. This
softkey is available only when the Cisco Unified IP Phone is in the Connected,
Connected Conference, Connected Transfer, and/or OnHook states.
When a user presses the QRT softkey, a list of problem categories appears. The
user selects the appropriate problem category and this feedback is logged in an
XML file. Actual information logged depends on the user selection and whether
the destination device is a Cisco Unified IP Phone.
For more information about using QRT, refer to Cisco Unified CallManager
Features and Services Guide.
Monitoring the Voice Quality of Calls
To measure the voice quality of calls that are sent and received within the
network, Cisco Unified IP Phones use these statistical metrics that are based on
concealment events. The DSP plays concealment frames to mask frame loss in the
voice packet stream.
•
9-20
Concealment Ratio metrics—Show the ratio of concealment frames over total
speech frames. An interval conceal ratio is calculated every 3 seconds.
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•
Concealed Second metrics—Show the number of seconds in which the DSP
plays concealment frames due to lost frames. A severely “concealed second”
is a second in which the DSP plays more than five percent concealment
frames.
•
MOS-LQK metrics—Use a numeric score to estimate the relative voice
listening quality. The Cisco Unified IP Phone calculates the mean opinion
score (MOS) for listening quality (LQK) based audible concealment events
due to frame loss in the preceding 8 seconds, and includes perceptual
weighting factors such as codec type and frame size.
MOS LQK scores are produced by a Cisco proprietary algorithm, Cisco Voice
Transmission Quality (CVTQ) index. Depending on the MOS LQK version
number, these scores might be compliant with the International
Telecommunications Union (ITU) standard P.564. This standard defines
evaluation methods and performance accuracy targets that predict listening
quality scores based on observation of actual network impairment.
Note
Concealment ratio and concealment seconds are primary measurements based on
frame loss while MOS LQK scores project a “human-weighted” version of the
same information on a scale from 5 (excellent) to 1 (bad) for measuring listening
quality.
Listening quality scores (MOS LQK) relate to the clarity or sound of the received
voice signal. Conversational quality scores (MOS CQ such as G.107) include
impairment factors, such as delay, that degrade the natural flow of conversation.
You can access voice quality metrics from the Cisco Unified IP Phone by using
the Call Statistics screen (see the “Call Statistics Screen” section on page 7-16 )
or remotely by using Streaming Statistics (see the “Monitoring the Cisco
Unified IP Phone Remotely” chapter.
Using Voice Quality Metrics
To use the metrics for monitoring voice quality, note the typical scores under
normal conditions of zero packet loss , and use the metrics as a baseline for
comparison.
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Monitoring the Voice Quality of Calls
It is important to distinguish significant changes from random changes in metrics.
Significant changes are scores that change about 0.2 MOS or greater and persist
in calls that last longer than 30 seconds. Conceal Ratio changes should indicate
greater than 3 percent frame loss.
MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone
uses. The following codecs provide these maximum MOS LQK scores under
normal conditions with zero frame loss:
Note
•
G.711 codec gives 4.5 score
•
G.719A/ AB gives 3.7 score
•
CVTQ does not support wideband (7 kHz) speech codecs, as ITU has not
defined the extension of the technique to wideband. Therefore, MOS scores
that correspond to G.711 performance are reported for G.722 calls to allow
basic quality monitoring, rather than not reporting an MOS score.
•
Reporting G.711-scale MOS scores for wideband calls through the use of CVTQ
allows basic quality classifications to be indicated as good/normal or
bad/abnormal. Calls with high scores (approximately 4.5) indicate high
quality/low packet loss, and lower scores (approximately 3.5) indicate low
quality/high packet loss.
•
Unlike MOS, the Conceal Ratio and Concealed Seconds metrics remain valid
and useful for both wideband and narrowband calls.
A Conceal Ratio of zero indicates that the IP network is delivering frames and
packets on time with no loss.
Troubleshooting Tips
When you observe significant and persistent changes to metrics, use Table 9-4 for
general troubleshooting information.
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Monitoring the Voice Quality of Calls
Table 9-4
Changes to Voice Quality Metrics
Metric Change
Condition
MOS LQK scores
decrease significantly
Network impairment from packet loss or high jitter:
•
Average MOS LQK decreases could indicate
widespread and uniform impairment.
•
Individual MOS LQK decreases indicate bursty
impairment.
Cross-check with Conceal Ratio and Conceal
Seconds for evidence of packet loss and jitter.
MOS LQK scores
decrease significantly
•
Check to see if the phone is using a different
codec than expected (RxType and TxType).
•
Check to see if the MOS LQK version changed
after a firmware upgrade.
Conceal Ratio and
Conceal Seconds
increase significantly
•
Network impairment from packet loss or high
jitter.
Conceal Ratio is near or
at zero, but the voice
quality is poor
•
Noise or distortion in the audio channel such as
echo or audio levels.
•
Tandem calls that undergo multiple
encode/decode such as calls to a cellular
network or calling card network.
•
Acoustic problems coming from a
speakerphone, handsfree cellular phone or
wireless headset.
Check packet transmit (TxCnt) and packet receive
(RxCnt) counters to verify that voice packets are
flowing.
Note
Voice quality metrics do not account for noise or distortion, only frame loss.
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Where to Go for More Troubleshooting Information
Where to Go for More Troubleshooting Information
If you have additional questions about troubleshooting the Cisco Unified IP
Phones, several Cisco.com web sites can provide you with more tips.
•
Cisco Unified IP Phone Troubleshooting Resources:
http://www.cisco.com/pcgi-bin/Support/PSP/psp_view.pl?p=Hardware:
IP_Phones&s=Troubleshooting
•
Cisco Products and Technologies (Cisco Voice and IP Communications,
including Cisco Unified CallManager and Cisco Unified IP Phones):
http://www.cisco.com/en/US/products/sw/voicesw/index.html
Cleaning the Cisco Unified IP Phone
To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and
the touchscreen. Do not apply liquids or powders directly on the phone. As with
all non-weather-proof electronics, liquids and powders can damage the
components and cause failures.
Disable the touchscreen before cleaning it so that you will not inadvertently
choose a feature from the pressure of the cleaning cloth. To disable the
touchscreen so that it will not respond to touch, press the Display button for more
than one second. The phone displays Touchscreen Disabled and the Display
button flashes green.
After one minute, the touchscreen automatically re-enables itself. To re-enable
the touchscreen before that, press the flashing Display button for more than one
second. The phone displays Touchscreen Enabled.
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A P P E N D I X
A
Providing Information to Users Via a
Website
If you are a system administrator, you are likely the primary source of information
for Cisco Unified IP Phone users in your network or company. It is important to
provide current and thorough information to end users.
Cisco recommends that you create a web page on your internal support site that
provides end users with important information about their Cisco Unified IP
Phones.
Consider including the following types of information on this site:
•
How Users Obtain Support for the Cisco Unified IP Phone, page A-2
•
Giving Users Access to the User Options Web Pages, page A-2
•
How Users Access the Online Help System on the Phone, page A-2
•
How Users Get Copies of Cisco Unified IP Phone Manuals, page A-3
•
How Users Subscribe to Services and Configure Phone Features, page A-4
•
How Users Access a Voice Messaging System, page A-4
•
How Users Configure Personal Directory, page A-5
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Appendix A
Providing Information to Users Via a Website
How Users Obtain Support for the Cisco Unified IP Phone
How Users Obtain Support for the Cisco Unified IP
Phone
To successfully use some of the features on the Cisco Unified IP Phone (including
speed dial, services, and voice messaging system options), users must receive
information from you or from your network team or be able to contact you for
assistance. Make sure to provide end users with the names of people to contact for
assistance and with instructions for contacting those people.
Giving Users Access to the User Options Web
Pages
Before a user can access the User Options web pages, you must use
Cisco Unified CallManager Administration to add the user to a standard
Cisco Unified CallManager end user group. For additional information, refer to:
•
Cisco Unified CallManager Administration Guide, “User Group
Configuration” chapter
•
Cisco Unified CallManager System Guide, “Roles and User Groups” chapter
How Users Access the Online Help System on the
Phone
This Cisco Unified IP Phones 7970G/7971G-GE provide access to a
comprehensive online help system. To view the main help menu on a phone, press
the ? button on the phone and wait for several seconds for the menu to appear. If
you are already in Help, press Main.
Main menu topics include:
A-2
•
About Your Cisco Unified IP Phone—Descriptive information about the
phone model
•
How do I...?—Procedures and information about commonly-used phone
tasks
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How Users Get Copies of Cisco Unified IP Phone Manuals
•
Calling Features—Descriptions and procedures for using calling features,
such as conference and transfer
•
Help—Tips on using and accessing Help
You can also use the ? button to obtain information about softkeys, menu items,
and the help system itself. Refer to Cisco Unified IP Phone 7970 Series Guide for
more information.
How Users Get Copies of Cisco Unified IP Phone
Manuals
You should provide end users with access to user documentation for the
Cisco Unified IP Phones. Cisco Unified IP Phone 7970 Series Guide include
detailed user instructions for key phone features.
There are several Cisco Unified IP Phone models available, so to assist users in
finding the appropriate documentation on the Cisco website, Cisco recommends
that you provide links to the current documentation. If you do not want to or
cannot send users to the Cisco website, Cisco suggests that you download the PDF
files and provide them to end users on your website.
Documentation is also available on the CD-ROM titled Cisco Unified
CallManager and IP Phones and Services Documentation, which is distributed
with Cisco Unified CallManager releases.
For a list of available documentation, go to the Cisco Unified IP Phone website at
this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
For more information about viewing or ordering documentation, see the
“Obtaining Documentation” section on page Boilerplate 1.
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Providing Information to Users Via a Website
How Users Subscribe to Services and Configure Phone Features
How Users Subscribe to Services and Configure
Phone Features
End users can perform a variety of activities using the Cisco Unified CallManager
User Options web pages. These activities include subscribing to services, setting
up speed dial and call forwarding numbers, configuring ring settings, and creating
a personal address book. Keep in mind that configuring settings on a phone using
a website might be new for your end users. You need to provide as much
information as possible to ensure that they can successfully access and use the
User Options web pages.
Make sure to provide end users with the following information about the User
Options web pages:
•
The URL required to access the application. This URL is:
http://server_name/CCMUser/, where server_name is the host on which the
web server is installed.
•
A user ID and default password needed to access the application.
These settings correspond to the values you entered when you added the user
to Cisco Unified CallManager (see the “Adding Users to Cisco
Unified CallManager” section on page 5-17).
•
A brief description of what a web-based, graphical user interface application
is, and how to access it with a web browser.
•
An overview the tasks that users can accomplish using the web page.
You can also refer users to Customizing Your Cisco Unified IP Phone on the Web,
which is available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
How Users Access a Voice Messaging System
Cisco Unified CallManager lets you integrate with many different voice mail
messaging systems, including the Cisco Unity voice messaging system. Because
you can integrate with a variety of systems, you must provide users with
information about how to use your specific system.
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How Users Configure Personal Directory
You should provide this information to each user:
•
How to access the voice mail messaging system account.
Make sure that you have used Cisco Unified CallManager to configure the
Messages button on the Cisco Unified IP Phone.
•
Initial password for accessing the voice messaging system.
Make sure that you have configured a default voice messaging system
password for all users.
•
How the phone indicates that voice messages are waiting.
Make sure that you have used Cisco Unified CallManager to set up a message
waiting indicator (MWI) method.
How Users Configure Personal Directory
Users can configure personal directory entries on the Cisco Unified IP Phone. To
configure personal directory, users must have access to the following:
•
User Options pages.
Make sure that users know how to access their User Options pages. See the
“How Users Subscribe to Services and Configure Phone Features” section on
page A-4 for details.
•
Cisco Unified IP Phone Address Book Synchronizer.
Make sure to provide users with the installer for this application. To obtain
the installer, follow these steps:
Procedure
Step 1
From the Cisco Unified CallManager Administration page, select Application >
Plugins. The plugin list is displayed. If the plugins are not listed, click Find.
Step 2
Locate the Cisco Unified IP Phone Address Book Synchronizer plugin and click
Download next to the description. The file download dialog box is displayed.
Step 3
Click Save to save the application to your computer.
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How Users Configure Personal Directory
See the “Installing and Configuring the Cisco Unified IP Phone Address Book
Synchronizer” section on page A-6 for more information about installing the
Cisco Unified IP Phone Address Book Synchronizer.
Installing and Configuring the Cisco Unified IP Phone Address
Book Synchronizer
Use this tool to synchronize data stored in your Microsoft Windows,
Microsoft Outlook, or Microsoft Outlook Express address book(s) with the
Cisco Unified CallManager directory and Personal Address Book service.
Procedure
Step 1
Get the Cisco Unified IP Phone Address Book Synchronizer installer file from
your system administrator.
Step 2
Double-click the TabSyncInstall.exe file provided by your system administrator.
The Welcome to Cisco Unified IP Phone Address Book Synchronizer window
appears.
Step 3
Click Next.
The License Agreement window appears.
Step 4
Read the license agreement information, and click Yes to accept.
The Choose Destination Location window appears.
Step 5
Choose the directory in which you want to install the application and click Next.
The Start Copying Files window appears.
Step 6
Verify that you have chosen the correct directory, and click Next.
The installation wizard installs the application to your computer. When the
installation is complete, the InstallShield Wizard Complete window appears.
A-6
Step 7
Click Finish.
Step 8
To complete the process, you must next configure the Synchronizer.
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Configuring the Synchronizer
Step 1
Open the Cisco Unified IP Phone Address Book Synchronizer.
If you accepted the default installation directory, you can open the application by
choosing Start > Programs > Cisco > IP Phone Address Synchronizer.
Step 2
To configure user information, click the Password button.
The Cisco Unified IP Phone User window appears.
Step 3
Enter the Cisco Unified IP Phone user name and password and click OK.
Step 4
To configure synchronization rules, click the Rules Options button.
Step 5
Choose the synchronization method that you want to use and click OK.
Step 6
To configure Cisco Unified CallManager information, click the CCM Server
button.
The Configure Cisco Unified CallManager Web Server window appears.
Step 7
Enter the IP address or host name of the Cisco Unified CallManager and click
OK.
If you do not have this information, contact your system administrator.
Step 8
Click the Password button.
The Cisco Unified IP Phone User window appears.
Step 9
Enter your user identification and password for the Cisco Unified IP Phone
User Options application.
Step 10
To start the directory synchronization process, click the Synchronize button.
The Synchronization Status window provides information on the status of the
address book synchronization. If you chose the user intervention for duplicate
entries rule and you have duplicate address book entries, the Duplicate Selection
window appears. Choose the entry that you want to include in your
Personal Address Book and click OK.
When synchronization completes, click Exit to close the Cisco Unified IP Phone
Address Book Synchronizer.
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Appendix A
Providing Information to Users Via a Website
How Users Configure Personal Directory
A-8
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A P P E N D I X
B
Feature Support by Protocol for Cisco
Unified IP Phones 7970G/7971G-GE
This appendix provides information about feature support for the
Cisco Unified IP Phones 7970G/7971G-GE using the SCCP or SIP protocol with
Cisco Unified CallManager Release 5.1.
Table B-1 provides a high-level overview of calling features and their support by
protocol. This table focuses primarily on end-user calling features and is not
intended to represent a comprehensive listing of all available phone features. For
details about user interface differences and feature use, refer to the
Cisco Unified IP Phone 7960G and 7940G user guide: Cisco Unified IP Phone
7970G/7971G-GE Guide for Cisco Unified CallManager 5.1 (SCCP and SIP)
This guide is available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
The specific sections that describe the features in the phone user guide are
referenced in Table B-1.
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B-9
Appendix B
Table B-1
Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE
Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol
Cisco Unified IP Phone
7970G/7971G-GE
Features
SCCP
SIP
For More Information
Abbreviated Dialing
Supported
Supported
“Basic Call Handling—Placing a Call:
Additional Options”
Answer Release
Supported
Supported
Auto Answer
Supported
Supported
“Using a Handset, Headset, and
Speakerphone—Using Auto Answer”
Auto Dial
Supported
Supported
“Basic Call Handling—Placing a Call:
Basic Options”
Barge (and cBarge)
Supported
Supported
“Advanced Call Handling—Using a Shared
Line”
Busy Lamp Field
(BLF) Call Lists
Supported
Supported
“Advanced Call Handling—Determining if
Another Line is Busy or Idle”
Busy Lamp Field
(BLF) Speed Dial
Supported
Supported
“Advanced Call Handling—Determining if
Another Line is Busy or Idle”
Call Back
Supported
Supported
“Basic Call Handling—Placing a Call:
Additional Options”
Call Forward All
Supported
Supported
“Basic Call Handling—Forwarding All
Calls to Another Number”
Call Forward Busy
Supported
Supported
Users do not interact with this feature
directly. It is configured on
Cisco CallManager
Call Forward No
Answer
Supported
Supported
Users do not interact with this feature
directly. It is configured on
Cisco CallManager
Call Park
Supported
Supported
“Advanced Call Handling—Storing and
Receiving Parked Calls”
Call Pickup/Group
Call Pickup
Supported
Supported
“Advanced Call Handling—Picking Up a
Redirected Call on Your Phone”
Call Waiting
Supported
Supported
“Basic Call Handling—Answering a Call”
Calling Features
B-10
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Appendix B
Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE
Table B-1
Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Cisco Unified IP Phone
7970G/7971G-GE
Features
SCCP
SIP
For More Information
Caller ID
Supported
Supported
“An Overview of Your
Phone—Understanding Touch Screen
Features” or “An Overview of Your
Phone—Understanding Phone Screen
Features”
Client Matter Codes
(CMC)
Supported
—
“Basic Call Handling—Placing a Call:
Additional Options”
Conference
Supported
Supported
“Basic Call Handling—Making Conference
Calls”
Conference List
Supported
Supported
“Basic Call Handling—Making Conference
Calls”
Computer Telephony
Integration (CTI)
Applications
Supported
Limited
Support
Users do not interact with this feature
directly. It is configured on Cisco
CallManager
Do Not Disturb
(DND)
—
Supported
“Basic Call Handling—Using Do Not
Disturb”
Distinctive Ring
Supported
Supported
“Using Phone Settings—Customizing
Rings and Message Indicators”
Extension Mobility
Supported
Supported
“Advanced Call Handling—Using Cisco
Extension Mobility”
Fast Dial Service
Supported
Supported
“Advanced Call Handling—Speed Dialing”
Forced Authorization Supported
Codes (FAC)
—
“Basic Call Handling—Placing a Call:
Additional Options”
Help System
Supported
Supported
“An Overview of Your
Phone—Understanding Feature Buttons
and Menus”
Hold/Resume
Supported
Supported
“Basic Call Handling—Using Hold and
Resume”
Immediate Divert
Supported
Supported
“Basic Call Handling—Answering a Call”
Calling Features
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Appendix B
Table B-1
Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE
Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Cisco Unified IP Phone
7970G/7971G-GE
Features
SCCP
SIP
For More Information
Immediate
Divert—Enhanced
Supported
Supported
“Basic Call Handling—Sending a Call to a
Voice Messaging System”
Join/Select
Supported
—
“Basic Call Handling—Making Conference
Calls”
Malicious Call ID
Supported
—
“Advanced Call Handling—Tracing
Suspicious Calls”
Meet-Me Conference Supported
Supported
“Basic Call Handling—Making Conference
Calls”
Multilevel
Precedence and
Preemption (MLPP)
Supported
—
“Advanced Call Handling—Prioritizing
Critical Calls”
Multiple Calls per
Line Appearance
200
50
“An Overview of Your
Phone—Understanding Lines vs. Calls”
Mute
Supported
Supported
“Basic Call Handling—Using Mute”
On-hook
Dialing/Pre-Dial
Supported
Supported
“Basic Call Handling—Placing a Call:
Basic Options”
Privacy
Supported
Supported
“Advanced Call Handling—Using a Shared
Line”
Quality Reporting
Tool (QRT)
Supported
Supported
“Troubleshooting—Using the Quality
Reporting Tool”
Redial
Supported
Supported
“Basic Call Handling—Placing a Call:
Basic Options”
Shared Line
Supported
Supported
“Advanced Call Handling—Using a Shared
Line”
Speed Dialing
Supported
Supported
“Advanced Call Handling—Speed Dialing”
Transfer
Supported
Supported
“Basic Call Handling—Transferring Calls”
Transfer - Direct
Transfer
Supported
—
“Basic Call Handling—Transferring Calls”
Calling Features
B-12
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Appendix B
Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE
Table B-1
Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Cisco Unified IP Phone
7970G/7971G-GE
Features
SCCP
SIP
For More Information
URL Dialing
—
Supported
“Using Call Logs and Directories—Using
Call Logs”
Video Support
Supported
—
“Understanding Additional Configuration
Options”
Voice Mail
Supported
Supported
“Accessing Voice Messages” section of the
Phone Guide
WebDialer
Supported
Supported
“Customizing Your Phone on the
Web—Configuring Features and Services
on the Web”
Supported
Supported
“Troubleshooting Your Phone—Viewing
Phone Administrative Data”
—
“Troubleshooting Your Phone—Viewing
Phone Administrative Data”
4.0(1)
4.0(1)
Cisco IP Phone Service Application
Development Notes for Release 4.1(3) or
later
Supported
Supported
“Using Call Logs and
Directories—Directory Dialing”
Corporate Directories Supported
Supported
“Using Call Logs and
Directories—Directory Dialing”
Personal Directory
Enhancements
Supported
“Using Call Logs and
Directories—Directory Dialing”
—
Cisco IPMA User Guide
Calling Features
Settings
Call Statistics
Voice Quality Metrics Supported
Services
SDK Compliance
Directories
Call Logs
Supported
Supplemental Features and Applications
Cisco IP Manager
Assistant
Supported
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Appendix B
Table B-1
Feature Support by Protocol for Cisco Unified IP Phones 7970G/7971G-GE
Cisco Unified IP Phone 7970G/7971G-GE Feature Support by Protocol (continued)
Cisco Unified IP Phone
7970G/7971G-GE
Features
SCCP
SIP
For More Information
Cisco CallManager
AutoAttendant
Supported
—
Cisco CallManager Features and Services
Guide
Cisco CallManager
Attendant Console
Supported
—
Cisco CallManager Attendant Console
User Guide
Cisco IP Phone
Expansion Module
7914
Supported
—
Cisco IP Phone Expansion Module 7914
Guide
Cisco VT Advantage
Supported
—
Cisco VT Advantage User Guide
Calling Features
B-14
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A P P E N D I X
C
Supporting International Users
Translated and localized versions of the Cisco Unified IP Phones are available in
several languages. If you are supporting Cisco Unified IP Phones in a non-English
environment, refer to the following sections to ensure that the phones are set up
properly for your users:
•
Adding Language Overlays to Phone Buttons, page C-1
•
Installing the Cisco Unified CallManager Locale Installer, page C-2
Adding Language Overlays to Phone Buttons
To support the needs of international users, the button labels on the
Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of
the buttons. You can purchase language-specific text overlays to add to a phone.
To order these language-specific overlays, go to this website:
http://www.overlaypro.com/cisco/
Note
Phone overlays are available only for languages in which the Cisco Unified IP
Phone software has been localized. All languages may not be immediately
available, so continue to check the website for updates.
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Appendix C
Supporting International Users
Installing the Cisco Unified CallManager Locale Installer
Installing the Cisco Unified CallManager Locale
Installer
If you are using Cisco Unified IP Phones in a locale other than English, you must
install the locale-specific version of the Cisco Unified CallManager Locale
Installer on every Cisco Unified CallManager server in the cluster. Installing the
locale installer ensures that you have the latest translated text, user and network
locales, and country-specific phone tones available for the
Cisco Unified IP Phones. You can find locale-specific versions of the Cisco
Unified CallManager Locale Installer at
http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.sh
tml.
For more information, refer to the “Locale Installation” section in the Cisco IP
Telephony Platform Administration Guide.
Note
C-2
All languages may not be immediately available, so continue to check the website
for updates.
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D
Technical Specifications
The following sections describe the technical specifications for the
Cisco Unified IP Phones 7970G/7971G-GE.
•
Physical and Operating Environment Specifications, page D-1
•
Cable Specifications, page D-2
•
Network and Access Port Pinouts, page D-2
Physical and Operating Environment Specifications
Table D-1 shows the physical and operating environment specifications for the
Cisco Unified IP Phone.
Table D-1
Physical and Operating Specifications
Specification
Value or Range
Operating temperature
32° to 104°F (0° to 40°C)
Operating relative
humidity
10% to 95% (non-condensing)
Storage temperature
14° to 140°F (–10° to 60°C)
Height
9.07 in. (23.03 cm)
Width
10.82 in. (27.48 cm)
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Appendix D
Technical Specifications
Cable Specifications
Table D-1
Physical and Operating Specifications (continued)
Specification
Depth
Weight
Power
Cables
Value or Range
•
2.54 in. (6.45 cm)—with footstand fully closed
•
6.0 in. (15.24 cm)—with footstand fully open
•
3.54 in. (9.00 cm)—with optional wall mount kit
3.25 lb (1.47 kg)
•
100-240 VAC, 50-60 Hz, 0.5 A—when using the
AC adapter
•
48 VDC, 0.38 A—when using the in-line power
over the network cable
Two (2) pair of Category 3 for 10-Mbps cables
Two (2) pair of Category 5 for 100-Mbps cables
Distance Requirements As supported by the Ethernet Specification, it is
assumed that most Cisco Unified IP Phones should be
within 100m (330 feet) of a phone closet
Cable Specifications
•
RJ-9 jack (4-conductor) for handset and headset connection.
•
RJ-45 jack for the LAN 10/100/1000BaseT connection (labeled
10/100/1000 SW).
•
RJ-45 jack for a second 10/100/1000BaseT compliant connection (labeled
10/100/1000 PC).
•
3.5 mm jack for microphone and speaker connection.
•
48-volt power connector.
Network and Access Port Pinouts
Although both the network and access ports are used for network connectivity,
they serve different purposes and have different port pinouts.
D-2
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Appendix D
Technical Specifications
Network and Access Port Pinouts
Network Port Connector
Table D-2 describes the network port connector pinouts.
Table D-2
Network Port Connector Pinouts
Pin Number
Function
1
TD+
2
TD–
3
RD+
4
Not used
5
Not used
6
RD–
7
Not used
8
Not used
Access Port Connector
Table D-3 describes the access port connector pinouts.
Table D-3
Access Port Connector Pinouts
Pin Number
Function
1
RD+
2
RD–
3
TD+
4
Not Used
5
Not Used
6
TD–
7
Not Used
8
Not Used
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INDEX
Device Authentication 4-43
Symbols
EAP-MD5 4-43
"more" Softkey Timer 4-28
Device ID 4-43
Realm 4-43
Shared Secret 4-43
? button 1-3
802.1X Authentication Status menu
Numerics
10/100/1000 PC port 3-5
about 4-39
states 4-44
See also access port
10/100/1000 SW port 3-5
A
See also network port
10/100 PC port 3-5
See also access port
10/100 SW port 3-5
See also network port
802.1X
authentication server 1-19
authenticator 1-19
description 1-6
network components 1-19
supplicant 1-19
Troubleshooting 9-13, 9-14
802.1X Authentication menu
about 4-39
options
abbreviated dialing 5-2
AC adapter, connecting 3-9
access, to phone settings 3-19, 4-3
access port
10/100/1000 PC 3-5
10/100 PC 3-5
configuring 4-14
connecting 3-10
disabled 4-34
forwarding packets to 4-33
access to phone settings 4-2
Access web page 8-3, 8-11
adding
Cisco Unified IP Phones manually 2-16
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IN-1
Index
Cisco Unified IP Phones using
auto-registration 2-14
Cisco Unified IP Phones using
auto-registration with TAPS 2-15
Cisco Unified IP Phones using BAT 2-16
users to Cisco Unified CallManager 5-17
adjusting, phone placement of 3-12
adjustment plate 3-15
Admin. VLAN ID 4-11
Alternate TFTP 4-12
anonymous call block 5-2
audience, for this document xv
creating 6-5
custom 6-5
List.xml file 6-5
PNG file 6-5, 6-6
barge 1-21, 5-3
BAT (Bulk Administration Tool) 2-16
block external to external transfer 5-4
BootP 1-5
BOOTP Server 4-8
Bootstrap Protocol (BootP) 1-5
Busy Lamp Field (BLF) speed dial 5-4
authenticated call 1-17
authentication 1-12, 3-17
C
authentication server, in 802.1X 1-19
Authentication URL 4-24
authenticator, in 802.1X 1-19
auto answer 5-3
Auto Call Select 4-27
Auto Line Select 4-27
auto-pickup 5-3
auto-registration
using 2-14
using with TAPS 2-15
auxiliary VLAN 2-4
cable lock
connecting to phone 3-13
call
authenticated 1-17
call display restrictions 5-4
caller ID 5-6
caller ID blocking 5-6
call forward
destination override 5-5
display, configuring 5-5
call forward display, configuring 5-5
CallManager 1-5 4-16
B
CallManager Configuration menu 4-16
background image
configuring 6-7
call park 5-5
call pickup 5-5
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Index
Call Statistics screen 7-1
power sources 2-4
call waiting 5-6
registering 2-13
cell phone interference 1-2
registering with Cisco Unified
CallManager 2-14, 2-15, 2-16
certificate trust list file
See CTL file
Cisco call back 5-6
Cisco Discovery Protocol
resetting 9-17
supported networking protocols 1-5
technical specifications C-1
troubleshooting 9-1
See CDP
Cisco Unified CallManager
web page 8-1
adding phone to database of 2-13
cleaning the Cisco Unified IP Phone 9-24
interactions with 2-2
Clear softkey 7-4, 7-13
required for Cisco Unified IP Phones 3-2
conference 5-7
verifying settings 9-6
configuration file
Cisco Unified CallManager Administration
creating 9-7
adding telephony features using 5-2
modifying 6-1
configuring LCD display using 6-11
overview 2-8
Cisco Unified IP Phone
adding manually to Cisco Unified
CallManager 2-16
XmlDefault.cnf.xml 2-8
configuring
from a Cisco Unified IP Phone 4-4
adding to Cisco Unified CallManager 2-13
overview 1-21
cleaning 9-24
personal directories 5-14
configuration requirements 1-21
phone button templates 5-15
configuring user services 5-16
softkey templates 5-15
features 1-2
startup network settings 3-17
figure 1-2
connecting
installation overview 1-21
handset 3-9
installation procedure 3-9
headset 3-9
installation requirements 1-21
to AC adapter 3-9
modifying phone button templates 5-15
to a computer 3-10
mounting to wall 3-14
to the network 3-10
IN-3
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Console Logs web page 8-3
DHCP Address Released 4-12
Core Dumps web page 8-3
DHCP Enabled 4-12
CTL file
DHCP Server 4-8
deleting from phone 9-18
Directories button 1-3
requesting 2-11
Directories URL 4-23
unlocking 4-40
directory numbers, assigning manually 2-16
custom phone rings
display, turning on and off automatically 6-11
about 6-2
Display button 6-11, 9-24
creating 6-2, 6-4, 6-7
Display Idle Timeout 4-32, 6-13
PCM file requirements 6-4
Display On Duration 4-32, 6-12
Display On Time 4-32, 6-12
D
daisy chaining 9-15
Display On When Incoming Call 6-13
Display On When Incoming call 4-32
DNS server
data VLAN 2-4
troubleshooting 9-11
Days Display Not Active 4-32, 6-12
verifying settings 9-6
Debug Display web page 8-3, 8-14
DNS Server 1-5 4-11
Default Router 1-5 4-10
documentation
Device Authentication 4-43
additional xvii
device authentication 1-15
for users A-3
Device Configuration menu
Domain Name 4-8
displaying 4-3
Domain Name System (DNS) 4-8
editing values 4-5
Domain Name System (DNS) server 4-11
overview 4-2
do not disturb 5-7
sub-menus 4-15
DSCP For Call Control 4-35
Device Information web page 8-2, 8-4
DSCP For Configuration 4-35
DHCP
DSCP For Services 4-35
description 1-5
troubleshooting 9-10
Dynamic Host Configuration Protocol
See DHCP
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IN-4
Index
RingList.xml 6-3
E
firmware
EAP-MD5 4-43
verifying version 7-15
editing, configuration values 4-5
Firmware Versions screen 7-15
encryption 1-12
footstand
media 1-15
adjusting 3-12
Erase softkey 9-18
adjustment knob 1-3, 3-15
error messages, used for troubleshooting 9-4
adjustment plate 3-15
Ethernet Configuration menu
identifying 1-3
about 4-33
forward 5-4, 5-7
options
Span to PC Port 4-33
Ethernet Information web page 8-3, 8-11
G
GARP Enabled 4-34
group call pickup 5-7
F
fast dial service 5-7
H
features
configuring on phone, overview 1-11
handset, connecting 3-9
configuring with Cisco Unified CallManager,
overview 1-10
Headset button 1-4
informing users about 1-11
figure
Cisco Unified IP Phone features 1-2
Cisco Unified IP Phone rear cable
connections 3-11
Cisco Unified IP Phone wall mount 3-15
file authentication 1-15
headset port 3-9
height, adjusting 3-12
Help button 1-3
hold 5-8
Host Name 4-8
HTTP
description 1-6
file format
List.xml 6-5
IN-5
Headset Enabled 4-28
HTTP Configuration menu
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Cisco Unified CallManager
configuration 3-2
about 4-23
options
network requirements 3-2
Authentication URL 4-24
preparing 2-13
Directories URL 4-23
procedure 3-9
Idle URL 4-24
requirements, overview 1-21
Idle URL Time 4-24
safety warnings 3-3
Information URL 4-24
Messages URL 4-24
interference, cell phone 1-2
Proxy Server URL 4-24
Internet Protocol (IP) 1-6
Services URL 4-23
IP Address 4-8
IP address, troubleshooting 9-5
I
L
icon
lock 1-18
padlock 1-18
shield 1-17
idle display
configuring 6-9
timeout 4-24
viewing settings 6-10
XML service 4-24, 6-9
Idle URL 4-24
Idle URL Time 4-24
image authentication 1-15
immediate divert 5-8
Immediate Divert enhanced feature 5-8
Information URL 4-24
installing
language overlays B-1
LCD screen
disabling 9-24
turning on and off automatically 6-11
List.xml file 6-5
Locale Configuration menu
about 4-25, 4-26
options
Network Locale 4-25
Network Locale Version 4-25
User Locale 4-25
User Locale Char Set 4-25
User Locale Version 4-25
Locale Installer B-2
localization
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IN-6
Index
Installing the Cisco Unified CallManager
Locale Installer B-2
N
phone button overlays for B-1
native VLAN 2-4
Locally Significant Certificate (LSC) 3-18
Navigation button 1-4
lock icon 1-18
Network Configuration menu
about 4-7
displaying 4-3
M
editing values 4-4, 4-5
MAC address 2-20, 4-8
locking options 4-4
manufacturing installed certificate (MIC) 1-15
options
Media Configuration menu
Admin. VLAN ID 4-11
about 4-28
Alternate TFTP 4-12
options
BOOTP Server 4-8
Headset Enabled 4-28
Default Router 1-5 4-10
Recording Tone 4-29
DHCP Address Released 4-12
Recording Tone Duration 4-31
DHCP Enabled 4-12
Recording Tone Local Volume 4-30
DHCP Server 4-8
Recording Tone Remote Volume 4-31
DNS Server 1-5 4-11
Speaker Enabled 4-28
Domain Name 4-8
Video Capability Enabled 4-28
Host Name 4-8
media encryption 1-15
IP Address 4-8
meet-me conference 5-8
MAC Address 4-8
Messages button 1-3
Operational VLAN ID 4-11
Messages URL 4-24
PC Port Configuration 4-14
message waiting 5-8
PC VLAN 4-14
metrics, voice quality 7-17, 8-16
Subnet Mask 4-9
MIC 1-15
SW Port Configuration 4-13
Model Information screen 7-1
TFTP Server 1 4-9
music-on-hold 5-9
TFTP Server 2 4-10
Mute button 1-4
IN-7
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overview 4-2
network settings, startup configuration 3-17
unlocking options 4-4
network statistics 7-13, 8-11
Network Configuration web page 8-2, 8-6
Network Statistics screen 7-13
network connectivity, verifying 9-4
Network web page 8-3, 8-11
networking protocol
802.1X 1-6
BootP 1-5
O
CDP 1-5
on hook call transfer 5-9
DHCP 1-5
Operational VLAN ID 4-11
HTTP 1-6
other group pickup 5-9
IP 1-6
RTCP 1-7
RTP 1-6
P
SCCP 1-7
padlock icon 1-18, 4-4
SIP 1-7
PC, connecting to the phone 3-5
TCP 1-7
TFTP 1-8
PCM file requirements, for custom ring
types 6-4
TLS 1-7
PC Port Configuration 4-14
UDP 1-8
PC Port Disabled 4-34
networking protocols, supported 1-5
PC VLAN 4-14
Network Locale 4-25
personal directories, configuring 5-14
Network Locale Version 4-25
phone button templates, modifying 5-15
network outages, identifying 9-9
phones
network port
configuration checklist (table) 1-22
10/100/1000 SW 3-5
phone screen 2-5
10/100 SW 3-5
phone settings access 4-2
configuring 4-13
physical connection, verifying 9-9
connecting to 3-10
plugging in Cisco Unified IP Phone 3-9
network requirements, for installing 3-2
PNG file 6-5, 6-6
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Index
about 4-35
power
maximum required from a switch 2-5
options
DSCP For Call Control 4-35
providing to the Cisco Unified IP Phone 2-4
power consumption 2-5
DSCP For Configuration 4-35
Power Save Configuration menu
DSCP For Services 4-35
about 4-32
QRT softkey 9-20
options
Quality Reporting Tool (QRT) 5-10, 9-20
Days Display Not Active 4-32
Display Idle Timeout 4-32
Display On Duration 4-32
Display On Time 4-32
Display On When Incoming call 4-32
power source
causing phone to reset 9-12
R
Real-Time Control Protocol
See RTCP
Real-Time Transport Protocol
See RTP
description 2-4
Recording Tone 4-29
effect on phone screen brightness 2-5
Recording Tone Duration 4-31
external power 2-5
Recording Tone Local Volume 4-30
PoE 2-5
Recording Tone Remote Volume 4-31
power consumption 2-5
redial 5-10
power injector 2-5
reset, factory 9-19
presence enabled directories 5-9
resetting
privacy 5-10
basic 9-18
Private Line Automated Ringdown
(PLAR) 5-10
Cisco Unified IP phone 9-17
programmable buttons 1-3
Proxy Server URL 4-24
continuously 9-8, 9-9
intentionally 9-11
methods 9-18
ring activity 5-11
RingList.xml file format 6-3
Q
QoS Configuration menu
IN-9
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Index
description 5-11
S
subscribing to 5-16
safety warnings 3-3
Services button 1-4
SCCP
Services URL 4-23
description 1-7
screen
see LCD screen
services URL button 5-11
Settings button 1-3
Settings menu access 3-19, 4-3
securing the phone with a cable lock 3-13
shared line 5-11
security
shield icon 1-17
configuring on phone 3-17
signaling authentication 1-15
device authentication 1-15
SIP
file authentication 1-15
image authentication 1-15
Locally Significant Certificate (LSC) 3-17
description 1-7
softkey buttons
description of 1-4
media encryption 1-15
softkey templates, configuring 5-15
signaling authentication 1-15
Span to PC Port 4-33
Security Configuration menu 4-37
Speaker button
about 4-33
about 1-4
options
disabling 3-6
802.1X Authentication 4-39
Speaker Enabled 4-28
802.1X Authentication Status 4-39
speed dial 5-15
GARP Enabled 4-34
speed dial buttons 1-3
PC Port Disabled 4-34
speed dialing 5-2, 5-12
Security Mode 4-35
startup problems 9-2
Voice VLAN Enabled 4-34
startup process
Web Access Enabled 4-34
accessing TFTP server 2-11
Security Mode 4-35
configuring VLAN 2-10
services
contacting Cisco Unified CallManager 2-12
configuring for users 5-16
loading stored phone image 2-10
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Index
obtaining IP address 2-10
abbreviated dialing 5-2
obtaining power 2-10
anonymous call block 5-2
requesting configuration file 2-12
auto answer 5-3
requesting CTL file 2-11
auto-pickup 5-3
understanding 2-9
barge 1-21, 5-3
verifying 3-15
block external to external transfer 5-4
statistics
Busy Lamp Field (BLF) speed dial 5-4
network 7-13, 8-11
call display restrictions 5-4
streaming 8-15
caller ID 5-6
Status menu 7-1, 7-3
caller ID blocking 5-6
status messages 7-4
call forward configurable display 5-5
Status Messages screen 7-4
call park 5-5
Status Messages web page 8-3, 8-14
call pickup 5-5
Stream 0 web page 8-15
call waiting 5-6
Stream 1 web page 8-3, 8-15
Cisco call back 5-6
Stream 2 web page 8-3, 8-15
conference 5-7
Stream 3 web page 8-3, 8-15
do not disturb 5-7
streaming statistics 8-15
fast dial service 5-7
Subnet Mask 4-9
forward 5-4, 5-7
supplicant, in 802.1X 1-19
group call pickup 5-7
SW Port Configuration 4-13
hold 5-8
immediate divert 5-8
meet-me conference 5-8
T
music-on-hold 5-9
TAPS (Tool for Auto-Registered Phones
Support) 2-15
on hook call transfer 5-9
TCP 1-7
presence enabled directories 5-9
technical specifications, for Cisco Unified IP
Phone C-1
privacy 5-10
telephony features
IN-11
other group pickup 5-9
redial 5-10
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ring activity 5-11
Cisco Unified IP Phone 9-1
services 5-11
DHCP 9-10
services URL button 5-11
DNS 9-11
shared line 5-11
DNS settings 9-6
speed dialing 5-12
IP addressing and routing 9-5
Time-of-Day Routing 5-12
network connectivity 9-4
transfer 5-13
network outages 9-9
voice messaging system 5-13
phones resetting 9-11
TFTP
physical connection 9-9
description 1-8
services on Cisco Unified CallManager 9-6
troubleshooting 9-4
TFTP settings 9-4
TFTP Server 1 4-9
VLAN configuration 9-10
TFTP Server 2 4-10
Time-of-Day Routing 5-12
TLS 2-8
touchscreen
cleaning 9-24
U
UI Configuration menu
options
disabling 9-24
Auto Call Select 4-27
enabling 9-24
Auto Line Select 4-27
See also LCD screen
transfer 5-13
Transmission Control Protocol
See TCP
Transport Layer Security
See TLS
Trivial File Transfer Protocol
See TFTP
troubleshooting
Cisco Unified CallManager settings 9-6
Unlock softkey 4-41
User Datagram Protocol
See UDP
User Locale 4-25
User Locale Char Set 4-25
User Locale Version 4-25
User Options web page
description 5-17
giving users access to 5-18, A-2
specifying options that appear 5-18
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Index
users
W
adding to Cisco Unified CallManager 5-17
configuring personal directories A-5
wall mounting 3-14
documentation for A-3
Web Access Enabled 4-34
providing required information to A-1
web page
providing support to A-2
about 8-1
subscribing to services A-4
Access 8-3, 8-11
accessing 8-2
Console Logs 8-3
V
Core Dumps 8-3
Debug Display 8-3, 8-14
verifying
firmware version 7-15
Device Information 8-2, 8-4
startup process 3-15
disabling access to 8-3
Video Capability Enabled 4-28
Ethernet Information 8-3, 8-11
VLAN
Network 8-3, 8-11
auxiliary, for voice traffic 2-4
Network Configuration 8-6
configuring 4-11
Network Configuration web page 8-2
configuring for voice networks 2-3
preventing access to 8-3
native, for data traffic 2-4
Status Messages 8-3, 8-14
verifying 9-10
Stream 0 8-15
voice messaging system 5-13
Stream 1 8-3, 8-15
voice messaging system, accessing A-4
Stream 2 8-3, 8-15
voice quality metrics 7-17, 8-16
Stream 3 8-3, 8-15
voice VLAN 2-4
Wideband Headset setting 6-8
Voice VLAN Enabled 4-34
Volume button 1-4
X
XmlDefault.cnf.xml 2-8
IN-13
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Index
Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.1 (SIP), Cisco Unified IP Phones
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IN-14