Cisco Systems 7970 IP Phone User Manual

Phone Guide
Cisco IP Phone 7970 Series
for Cisco CallManager 4.1(3)
INCLUDING LICENSE AND WARRANTY
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USA
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800 553-NETS (6387)
Fax: 408 526-4100
Text Part Number: 78-15630-03
Common Phone Tasks
Softkey Definitions
If you want to... Then...
AbbrDial
View your call
logs
Press
and choose a
call log. To dial, scroll to a
listing and go off-hook.
Dial using a speed dial index
number
Answer
Answer a call
Back
Return to the previous Help topic
Edit a number
in a call log
Press EditDial. Use << or >>
to erase or skip digits.
Barge
Add yourself to a call on a shared
line
Dial from a
corporate
directory
Choose
>
Corporate Directory. Enter
letters and press Search. Go
off-hook to dial.
CallBack
Receive notification when a busy
extension becomes available
Cancel
Cancel an action or exit a screen
without applying changes
cBarge
Add yourself to a call on a shared
line and establish a conference
call
CFwdALL
Setup/cancel call forwarding
Clear
Delete records or settings
Close
Close the current window
ConfList
View conference participants
Confrn
Create a conference call
Delete
Remove characters to the right of
the cursor when using EditDial
Softkey Definitions
Dial
Dial an entered phone number
Icon Reference
DirTrfr
Transfer two calls to each other
Button Icon Definitions
EditDial
Edit a number in a call log
Common Phone Tasks
EndCall
Disconnect the current call
Erase
Reset settings to their defaults
Exit
Return to the previous screen
GPickUp
Answer a call ringing in another
group
iDivert
Send a call to your voice
messaging system
Place or answer
a new call with
a call active
Press NewCall or Answer.
The first call is placed on
hold automatically.
Hold and
resume a call
Press the Hold or Resume
softkey.
Transfer a call
to a new
number
Press Transfer, enter the
number, then hang up (or
press Transfer again if your
phone does not support
on-hook transfer).
Transfer two
calls (on the
same line) to
each other
Start a standard
conference call
Scroll to each call and press
Select. Then press more >
DirTrfr. Or, to stay on the
line with callers, press Join.
Press more > Confrn and
dial the participant. Then
press Confrn again.
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trademarks of Cisco Systems, Inc. or its affiliates in the United States and
certain other countries. All other brands, names, or trademarks mentioned in
this document or Website are the property of their respective owners. The use
of the word partner does not imply a partnership relationship between Cisco
and any other company. (0501R)
© 2005 Cisco Systems, Inc. All rights reserved.
78-15630-03
Quick Reference
Cisco IP Phone 7970
Series
Join
Join several calls on a single line
to create a conference call
Links
Access related Help topics
Main
Display the Help main menu
MeetMe
Host a Meet-Me conference call
more
Display additional softkeys
NewCall
Make a new call
OPickUp
Answer a call ringing in another
group that is associated with
your group
Park
Store a call using Call Park
PickUp
Answer a call in your group
Private
Prevent others from viewing or
barging calls on a shared line
QRT
Submit call problems to the
system administrator
Icon Reference
Call State
Call Forwarding enabled
Call on hold
Connected call
Off-hook
Other Features
Speed Dial button configured
Messages waiting
Video enabled
Option selected
Feature enabled
On-hook
Incoming call
Shared line in use
Secure Calls
Button Icon Definitions
Messages
Services
Authenticated call
Help
Redial
Redial the most recently dialed
number
Remove
Remove a conference participant
Resume
Resume a call on hold
Handset in use
RmLstC
Drop the last party added to
conference call
Headset in use
Save
Save the chosen settings
Speakerphone in use
Search
Search for a directory listing
Select
Select an item on the screen
Transfer
Transfer a call
Update
Refresh content and get the latest
information
VidMode
Choose a video display mode for
a video conference
<<
Delete entered characters
>>
Move through entered characters
Secure call
Directories
Selected Input Device
Settings
Speaker
Mute
Critical Calls
Priority call
Medium priority call
High priority call
Highest priority call
Headset
Contents
Getting Started 1
How to Use this Guide 1
Using and Cleaning the Touchscreen Display 2
Where to Find Additional Information 2
More Information about Customizing Your Phone on the Web 3
Safety and Performance Information 3
Connecting Your Phone 6
An Overview of Your Phone 9
Buttons and Hardware 9
Touchscreen Features 12
Call-Handling and Navigation Tips 13
Understanding Lines vs. Calls 13
Understanding Call and Line Icons 13
Going On-Hook and Off-Hook 14
Selecting Calls 14
Viewing and Switching Between Calls 15
Choosing Touchscreen Items 16
Using Feature Menus 16
Entering and Editing Text 17
Getting Help on Your Phone 17
Understanding Feature Functionality and Availability 17
Basic Call Handling 18
Placing a Call 18
Answering a Call 22
Ending a Call 23
Cisco IP Phone 7970 Series
iii
Using Hold and Resume 23
Using Mute 23
Transferring a Connected Call 24
Forwarding Your Calls to Another Number 25
Making Conference Calls 26
Types of Supported Conference Calls 26
Starting and Joining a Standard Conference 27
Starting or Joining a Meet-Me Conference Call 28
Advanced Call Handling 29
Storing and Retrieving Parked Calls 29
Picking Up a Redirected Call on Your Phone 30
Using a Shared Line 31
Understanding Shared Lines 31
Adding Yourself to a Shared-Line Call 32
Preventing Others from Viewing or Joining a Shared-Line Call 33
Tracing Suspicious Calls 33
Making and Receiving Secure Calls 34
Prioritizing Critical Calls 35
Using a Handset, Headset, and Speakerphone 36
Obtaining a Headset 36
Using AutoAnswer with a Headset or the Speakerphone 37
Customizing Phone Settings 38
Adjusting the Volume 38
Customizing Rings and Message Indicators 39
Customizing the Touchscreen 39
Setting Up Speed Dial Features 40
Using Voice Messaging, Call Logs, and Directories 41
Accessing Voice Messages 41
Using Call Logs and Directories 42
iv
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Accessing Your User Options Web Pages 43
Logging In to the User Options Web Pages 43
Subscribing to Phone Services 44
Understanding Additional Configuration Options 45
Troubleshooting Your Phone 47
Using the Quality Reporting Tool 47
Cisco One-Year Limited Hardware Warranty Terms 48
Index 51
Cisco IP Phone 7970 Series
v
vi
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Getting Started
How to Use this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone’s capabilities, or refer to the table below for
pointers to commonly used sections.
If you want to...
Then
Explore your phone on your own
Press
Clean the touchscreen
See the “Using and Cleaning the Touchscreen Display” section
on page 2.
Review safety information
See the “Safety and Performance Information” section on
page 3.
Connect your phone
See the “Connecting Your Phone” section on page 6.
on the phone when you need assistance.
Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 9.
Learn what the button lights mean See the “Buttons and Hardware” section on page 9.
Learn about the touchscreen
See the “Touchscreen Features” section on page 12.
Make calls
See the “Placing a Call” section on page 18.
Put calls on hold
See the “Placing a Call” section on page 18.
Mute calls
See the “Using Mute” section on page 23.
Transfer calls
See the “Transferring a Connected Call” section on page 24.
Make conference calls
See the “Making Conference Calls” section on page 26.
Share a phone number
See the “Using a Shared Line” section on page 31.
Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section
on page 36.
Change the volume levels or the
ringer sound
See the “Customizing Phone Settings” section on page 38.
Set up speed dialing
See the “Setting Up Speed Dial Features” section on page 40.
View your missed calls
See the “Using Call Logs and Directories” section on page 42.
Cisco IP Phone 7970 Series
1
Using and Cleaning the Touchscreen Display
Your Cisco IP Phone 7970 series features a high-resolution color touchscreen display. Refer to the
table below for recommendations on the best practices for protecting and maintaining the touchscreen.
If you want to...
Then
Choose touchscreen items Press (or tap) an item on the touchscreen with your fingertip. Do not use
a device or object other than your fingertip to press the touchscreen.
Your phone’s touchscreen was designed to respond best when using your
fingertip, and using other objects could damage the display.
Disable the touchscreen
Press the Display button and hold for more than one second. The Display
button changes to flashing green, and the screen displays the
“Touchscreen Disabled” message. The touchscreen remains disabled for
about a minute unless you enable it sooner.
Enable the touchscreen
Press the Display button and hold for more than one second. The Display
button stops flashing, and the screen displays the “Touchscreen Enabled”
message.
Clean the touchscreen
Disable the touchscreen before cleaning it. Once the touchscreen is
disabled, use a soft, dry cloth to wipe the touchscreen. Do not use any
liquids or powders on the phone. Using anything other than a soft, dry
cloth can contaminate phone components and cause failures.
Wake the touchscreen
When you first use your phone in the morning or after a period of
inactivity (determined by your system administrator), the backlight on
your touchscreen might be disabled. This is a sleep mode similar to a
screen saver on your computer. To wake or activate the touchscreen,
press any button or the touchscreen, or lift the handset.
Where to Find Additional Information
You can access the most current Cisco IP Phone documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
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Getting Started
More Information about Customizing Your Phone on the Web
Your Cisco IP Phone is a network device that can share information with other network devices in your
company, including your computer. You can use your Cisco CallManager User Options web pages to
establish and customize phone services and to control phone features and settings from your computer.
This Guide provides a brief overview of these capabilities. For complete instructions, refer to
Customizing Your Cisco IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Safety and Performance Information
Installing and Using Your Phone
Read the following safety notices before installing or using your Cisco IP Phone:
Warning
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.
SAVE THESE INSTRUCTIONS
Warning
Read the installation instructions before you connect the system to its power source.
Warning
Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning
Do not work on the system or connect or disconnect cables during periods of lightning
activity.
Warning
To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Cisco IP Phone 7970 Series
3
Caution
Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Warning
The power supply must be placed indoors.
Using an External Power Supply
The following warnings apply when you use the external power supply with the Cisco IP Phone:
Warning
This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning
The device is designed to work with TN power systems.
Warning
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Caution
Only use the Cisco specified power supply with this product.
4
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Getting Started
Using External Devices with Your Cisco IP Phone
The following information applies when you use external devices with the Cisco IP Phone:
Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that
are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution
In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Cisco IP Phone 7970 Series
5
Connecting Your Phone
Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony
network. If that is not the case, refer to the to the graphic and table below to connect your phone.
10
9
1
AUX
10/100/1000 SW 10/100/1000 PC
DC48V
3
9
7
2
6
113951
8
5
4
1
DC Adaptor port (DC48V)
6
Handset port
2
Power supply with DC connector for phone
7
Headset port
3
AC power cable with wall socket plug
8
External speakers port
9
External microphone port
4
5
Network port
Access port
(10/100/10001SW)
(10/100/10001
PC)
10 Footstand button
1. Not available for all phone models. Contact your system administrator for assistance.
6
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Adjusting the Footstand
To change the angle that your phone sits on your desktop, adjust the footstand while pressing the
footstand button.
Adjusting the Handset Rest
When you connect your phone, you might want to adjust the handset rest to ensure that the receiver
will not slip out of the cradle. See the table below for instructions.
2
3
77354
1
1
Set the handset aside and pull the square plastic tab from the handset rest.
2
Rotate the tab 180 degrees.
3
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
Registering with TAPS
After your phone is connected to the network, your system administrator might ask you to
auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used
either for a new phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You might need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Headset Information
To use a headset, connect it to the headset port on the back of your phone.
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because
of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are
Cisco IP Phone 7970 Series
7
deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends
that customers test the headsets that work best in their environment before deploying a large number
of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco IP Phone users.
Cisco Systems recommends the use of good quality external devices, like headsets that are screened
against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of
these devices and their proximity to other devices such as cell phones and two-way radios, some audio
noise may still occur. See the “Using External Devices with Your Cisco IP Phone” section on page 5
for more information.
The primary reason that support of a headset would be inappropriate for the Cisco IP Phone is the
potential for an audible hum. This hum can either be heard by the remote party or by both the remote
party and you, the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by
a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube
(CP-PWR-CUBE-2). See the “Using an External Power Supply” section on page 4 for more
information.
Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well with Cisco IP Phones.
Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://vxicorp.com/cisco
http://plantronics.com
8
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An Overview of Your Phone
The Cisco IP Phone 7970 Series are full-feature telephones that provide voice communication over the
same data network that your computer uses, allowing you to place and receive phone calls, put calls
on hold, speed dial numbers, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone supports specialized or advanced telephony
features that can extend and customize your call-handling capabilities.
Your Cisco IP Phone also provides you with:
• Access to network data and services—You can access specialized web-based services from your
phone
• Online control from your User Options web pages—You can customize your phone’s features
using a web browser on your computer
• A comprehensive online help system—You can obtain helpful tips, descriptions, and procedures
directly from your phone
Buttons and Hardware
Some of the hardware features on your phone include:
• A full-color touchscreen display
• Eight backlit line buttons, which provide dynamic call-state information
• Speakerphone or headset mode support
• Five softkey buttons for access to telephony features
• Four feature buttons for access to messages, directories, services, and settings
• One-button access to built-in online help
• Button for temporarily disabling the touchscreen and for waking the touchscreen from power-save
mode
Refer to the following illustration and table for details.
Cisco IP Phone 7970 Series
9
1
Programmable
buttons
Depending on configuration, programmable buttons provide access to:
• Phone lines (line buttons)
• Speed-dial numbers (speed-dial buttons)
• Web-based services (for example, a Personal Address Book button)
• Phone features (for example, a Privacy button)
The buttons illuminate to indicate status:
Green, steady—Active call on this line (off hook)
Green, blinking—Call on hold on this line
Amber, steady—Privacy feature enabled
Amber, blinking—Incoming call ringing on this line
Red—Shared line, currently in use
No color—No call activity on this line (on hook)
2
10
Footstand button
Allows you to adjust the angle of the phone base.
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3
Display button
Awakens the touchscreen from power-save mode or disables it for cleaning.
No color—Touchscreen available, ready for input
Green flashing—Touchscreen disabled
Green steady—Touchscreen and backlight disabled
See the “Using and Cleaning the Touchscreen Display” section on page 2.
4
Messages button
Typically auto-dials your voice message service (varies by service). See the
“Accessing Voice Messages” section on page 41.
5
Directories button
Opens/closes the Directories menu. Use it to access call logs and corporate
directories. See the “Using Call Logs and Directories” section on page 42.
6
Help button
Activates the Help menu. See the “Getting Help on Your Phone” section on
page 17.
7
Settings button
Opens/closes the Settings menu. Use it to control touchscreen appearance
and ring sounds. See the “Customizing Phone Settings” section on page 38.
8
Services button
Opens/closes the Services menu. See the “Accessing Your User Options Web
Pages” section on page 43.
9
Volume button
Controls the volume and other settings. See the “Customizing Phone
Settings” section on page 38.
10 Speaker button
Toggles the speakerphone on or off.
11 Mute button
Toggles the Mute feature on or off.
12 Headset button
Toggles the headset on or off.
13 Navigation button
Allows you to scroll through menus and highlight items. Use in conjunction
with softkeys to activate highlighted items. Also, while the phone is
on-hook, press the Navigation button to access phone numbers from your
Placed Calls log.
14 Keypad
Allows you to dial phone numbers, enter letters, and choose menu items.
15 Softkey buttons
Each activates a softkey option (displayed on your touchscreen).
16 Handset light strip
Indicates an incoming call or new voice message.
17 Touchscreen
Shows phone features. See the “Touchscreen Features” section on page 12.
Cisco IP Phone 7970 Series
11
Touchscreen Features
This is what your main touchscreen might look like with active calls and several feature menus open.
Press (or tap) with your fingertip to activate touch-sensitive items on your touchscreen.
1
Primary phone Displays the phone number (extension number) for your primary phone line. If
line
several tabs are open, the time and date display here also.
2
Icons for
Icons indicate how programmable buttons
are set up on your phone:
programmable
Phone line icon—Corresponds to a phone line and displays the call or
buttons
line state. Your phone might have multiple phone lines.
Speed-dial icon—If available, corresponds to a speed-dial button. See
the “Setting Up Speed Dial Features” section on page 40.
Phone service icon—If available, corresponds to a web-based phone
service, such as the Personal Address Book.
Feature icon—If available, corresponds to a feature, such as Privacy.
3
Softkey labels
Each displays a softkey function. To activate a softkey, press the softkey button
or the softkey label on the touchscreen.
4
Status line
Displays audio mode icons, status information, and prompts.
5
Call activity
area
Displays current calls per line, including caller ID, call duration, and call state.
See the “Viewing and Switching Between Calls” section on page 15.
6
Phone tab
Indicates call activity. Press this tab to return to call activity area if needed.
7
Feature tabs
Each indicates an open feature menu. Press a tab to switch between open menus.
See the “Using Feature Menus” section on page 16.
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Call-Handling and Navigation Tips
These guidelines can help you handle calls and navigate menus on your Cisco IP Phone.
Understanding Lines vs. Calls
It can be easy to confuse lines and calls on your phone. Use these tips to avoid confusion:
Lines
Phone models in the Cisco IP Phone 7970 Series support up to eight lines. Each line corresponds to a
a phone number (or extension) that others can use to call you. The number of lines assigned to your
phone depends on how your system administrator configures your phone’s programmable buttons. To
see how many lines you have, look at the programmable button icons and labels on your touchscreen.
You have as many lines as you have phone numbers and phone line icons:
.
Calls
Each line can support multiple calls. Therefore, you might find yourself handling several calls on one
phone line. The default configuration is four calls per line, but your system administrator can adjust
this number according to your needs. Regardless of the number of lines, your phone supports a
maximum of 200 calls at time.
Understanding Call and Line Icons
Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing,
connected, and so on).
Icon
Call or line state
Description
On-hook line
No call activity on this line. If you are dialing on-hook (pre-dial), the call
is not in-progress until you go off-hook.
Off-hook line
You are actively dialing a number or an outgoing call is ringing. See the
“Placing a Call” section on page 18 for dialing options.
Connected call
You are connected to the other party.
Ringing call
A call is ringing on one of your lines. See the “Answering a Call” section
on page 22 for more information.
Call on hold
You have put this call on hold. See the “Using Hold and Resume” section
on page 23 for details.
Remote-in-use
Another phone that shares your line has a connected call. See the “Using
a Shared Line” section on page 31 for details.
Cisco IP Phone 7970 Series
13
Icon
Call or line state
Description
Authenticated call
See the “Making and Receiving Secure Calls” section on page 34.
Encrypted call
See the “Making and Receiving Secure Calls” section on page 34.
Going On-Hook and Off-Hook
Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook.
• On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an
active dial tone. Your phone provides on-hook dialing (pre-dial), which enables you to enter or
choose phone numbers before activating the call. When your phone is on-hook, this icon appears
next to each phone number:
• Off-Hook—The phone handset is lifted from the cradle, the speakerphone is active, or any of
several other methods are used to get a dial tone or to answer an incoming call. When your phone
is off-hook, one of these icons appears, depending on the call or line state:
,
, or
. See the “Understanding Call and Line Icons” section on page 13 for related
information.
Selecting Calls
Many phone features require that you select the calls you want to use with a particular feature. For
example, if you have four held calls but only want to join two of them in a conference call, you can
select the calls that you want to add to the conference before activating the feature.
If you want to...
Then...
Highlight a call
Use the Navigation button to scroll through the call list. Highlighted calls
appear on a lighter and brighter background.
Select a call
Highlight a connected or held call and press Select. Selected calls are
indicated with a
next to them.
Verify selected calls
Use the Navigation button to scroll through the list of calls. Selected calls are
indicated with a
and are grouped together in the call list.
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Viewing and Switching Between Calls
These tips can help you switch between calls on one or more lines. If the call that you want to switch
to is not automatically highlighted, press the call appearance on your touchscreen or scroll to it.
If you want to...
Then...
Switch between calls on Highlight the call you are switching to and press Resume. The other call is
one line
placed on hold automatically.
Switch from a
connected call to
answer a ringing call
Press Answer or the press a blinking amber button
automatically places the first call on hold.
. Doing so
Switch between calls on Press the blinking green button
for the line that you are switching to.
different lines
If there is a single call holding on the line, the call will resume
automatically. If there are multiple calls holding on the line, highlight the
specific call (if necessary) and press Resume.
See all calls on a
specific line
Press
, then immediately press the line button. Doing so shows call
details but will not impact the call state; it is therefore useful if you are
talking on one line and want to view held calls on another line.
See an overview of line
activity (one call per
line)
Press
for the highlighted line. (A line appears highlighted when the calls
associated with it are displayed on the phone screen.)
Doing so prompts the phone to switch to call overview mode and display
one call per line. This call is either the active call or, if all calls are on hold,
the held call with the longest duration.
To return to the standard view, press
button.
, then immediately press the line
Tips
• Only one call can be active; other calls will be placed on hold automatically.
• When you have multiple calls on one line, calls with the highest precedence and longest duration
display at the top of the call list. See the “Prioritizing Critical Calls” section on page 35.
• Calls of a similar type are grouped together in the call list. For example, calls that you have
interacted with are grouped near the top, selected calls are grouped next, and calls that you have
not yet answered are grouped last.
Cisco IP Phone 7970 Series
15
Choosing Touchscreen Items
To choose a
touchscreen item...
Do this...
By touch
Press (or tap) an item on the touchscreen with your fingertip. Note that
pressing a phone number on the touchscreen can cause the phone to dial
the number.
By item number
Press the corresponding number on your keypad. For example, press 4 to
choose the fourth item in a menu.
By scrolling
Press the Navigation button to scroll through a list and to highlight an
item. Press a relevant softkey such as Select or Dial to finish the action, or
tap the item on the touchscreen with your fingertip.
Using Feature Menus
If you want to...
Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Help
Directories
Settings
Scroll through a list or
menu
Press the Navigation button.
Go back one level in a
feature menu
Press Exit. (Note that if you press Exit from the top level of a menu, the
menu will close.)
Switch among open
feature menus
Press a feature tab on your touchscreen. (Each feature menu has a
corresponding tab. The tab is visible when the feature menu is open.)
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Entering and Editing Text
If you want to...
Then...
Enter a letter on your
touchscreen
Press the appropriate keypad number one or more times to select a letter
(with or without capitalization) from the pop-up menu. When you pause,
the cursor automatically advances to allow you to enter the next letter.
Delete within an entry
or move your cursor
Press << or Delete to remove a letter or digit. Press >> to move the cursor
to the right.
Getting Help on Your Phone
Your Cisco IP Phone provides a comprehensive online help system. Help topics appear on the
touchscreen. See the table below for details.
If you want to...
Then...
View the main menu
Press
on your phone and wait a few seconds for the menu to display. If
you are already in Help, press Main.
Main menu topics include:
• About Your Cisco IP Phone—Descriptive details about your phone
• How do I...?—Procedures and information about common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Learn about a button or Press
softkey
, then quickly press a button or softkey.
Learn about a menu
item
Press
, then quickly press the menu item on the touchscreen.
Get help using Help
Press
. After a second or two, press
Main Menu.
Or, press
twice quickly with the menu item highlighted.
again or choose Help from the
Understanding Feature Functionality and Availability
The operation of your Cisco IP Phone and the features available to you may vary, depending on the
call processing agent used by your company and also on how your company’s phone support team has
configured your phone system. Therefore, some of the features included in this Phone Guide might not
be available to you or might work differently on your phone system. Contact your support desk or
system administrator if you have questions about feature operation or availability.
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Basic Call Handling
This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing
calls. The features you use to perform these tasks are standard and available on most phone systems.
Placing a Call
To place a call, pick up the handset and dial. Or use one of the other options outlined in the table
below.
If you want to...
Then...
Pre-dial (dial
on-hook, without
first getting a dial
tone)
Do one of the following:
• Enter a phone number. (The Auto-Dial feature might pop up to suggest
matching phone numbers from your Placed Calls log.)
• Press the Navigation button to display phone numbers from your Placed
Calls log.
Next, press the phone number appearance on your touchscreen to dial. Or do
one of the these actions to go off-hook and dial the highlighted phone
number:
• Lift the handset
• Press
or
• Press Dial
• Press
Dial using the
speakerphone
(a line button)
Press New Call and enter a phone number. Or, you can press
after dialing, re-dialing or speed dialing a number.
before or
Many of the actions that you can take to dial will automatically trigger
speakerphone mode, assuming that the handset is in its cradle and
is not
lit. These actions include pressing Redial, a speed dial button, or a phone
number on your touchscreen.
Redial the most
recently dialed
number
18
Press Redial. By default, Redial uses your primary line. However, you can
open a secondary line and then press Redial. To open a line, press
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If you want to...
Then...
Speed dial a number
Do one of the following:
• Press
(a speed-dial button) before or after going off-hook.
• Enter a speed dial index number (1-99 on the keypad) while on-hook and
press AbbrDial.
For details, see the “Setting Up Speed Dial Features” section on page 40.
Place a call when
another call is active
(using another line)
Press
for the new line. The call on the first line will be placed on hold
automatically.
Place a call when
another call is active
(using the same line)
Press Hold, then press New Call. You can now dial, redial, or speed dial a
number. Or you can continue talking on the active call while preparing to dial
from a call log or directory. (See the next two rows in this table for details.)
Dial from a call log
Choose
> Missed Calls, Received Calls, or Placed Calls. To dial, press
the listing or scroll to it and go off-hook.
If you want to dial from a call log while on another active call, scroll to a call
record and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second. (Then press Transfer
again to complete the action.)
• Conference—Creates a conference call with all parties. (Then press
Confrn to complete the action.)
• End Call—Disconnects the first call and dials the second.
Dial from a corporate Choose
> Corporate Directory (exact name can vary). Use your
directory on the
keypad to enter letters, then press Search. To dial, press the listing or scroll
phone
to it and go off-hook.
If you want to dial from a directory while on an active call, scroll to a listing
and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second. (Then press Transfer
again to complete the action.)
• Conference—Creates a conference call with all parties. (Then press
Confrn to complete the action.)
• End Call—Disconnects the first call and dials the second.
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If you want to...
Then...
Dial from a corporate Use the Cisco WebDialer feature. Open a web browser and go to your
directory web page
company directory. Click on a phone number in the directory. Click Dial to
place the call. Click Hangup to end the call. See the Customizing Your Cisco
IP Phone on the Web guide for more details:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Dial using a headset
Do one of the following:
• If
is unlit, press it before or after dialing, re-dialing, or speed-dialing
a number.
• If
is lit, press New Call, Redial, a speed dial button, or
button). If necessary, enter a phone number and press Dial.
20
(a line
Receive notification
when a busy or
ringing extension
becomes available
Call the number and press CallBack while listening to the busy tone or ring
sound. Hang up. When the extension becomes available, your phone will
provide you with an audio and visual alert. (The call back to this number is
not automatic; you must place the call.) CallBack is a special feature that
your system administrator might configure for your phone. Note that
CallBack will fail if the other party has call forwarding enabled.
Dial on a secondary
line
Press
Make a priority
(precedence) call
Enter the MLPP access number (provided by your system administrator)
followed by the phone number. For more details, see the “Prioritizing Critical
Calls” section on page 35.
Dial from a Personal
Address Book (PAB)
entry or Fast Dial
code
Choose
> PAB service or Fast Dial service (exact names might vary).
To dial from a listing, press it or scroll to it and go off-hook. For help
subscribing to the PAB or Fast Dial service, see the “Accessing Your User
Options Web Pages” section on page 43.
Place a call using a
billing or tracking
code
Dial a number and enter a client matter code (CMC) or a forced
authorization code (FAC) when prompted by a distinctive tone. Your system
administrator will tell you if you need to enter CMC or FAC codes and can
provide you with detailed instructions.
for the line that you want to use.
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If you want to...
Then...
Place a call using
Make sure that you are logged in to Extension Mobility (EM). Choose
your Cisco Extension
> EM Service (exact name might vary), then use your keypad to enter
Mobility profile
login information. If you are sharing a phone, you might need to log in to EM
before you can access certain features or complete a call.
EM is a special, non-default feature that your system administrator can
assign to phones and phone users. Refer to the Customizing Your
Cisco IP Phone on the Web:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Make a video call
Check the touchscreen display for this icon:
If the icon is present, your phone is video-enabled and can support
Cisco VT Advantage. This enables you to make video calls using your
Cisco IP Phone, your personal computer, and an external video camera.
Contact your system administrator for assistance and refer to the Cisco VT
Advantage Quick Start Guide and Cisco VT Advantage User Guide:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Tips
• If you make a mistake while entering a phone number, press << to erase one or more digits. Press
Cancel to exit the dialing attempt.
• If you cannot hear a dial tone or complete a phone call, one or more of the following factors might
apply. If necessary, ask your system administration for more information.
– You need to log into the Extension Mobility service from the
button on your phone.
– You need to enter a client matter code or forced authorization code after dialing a number.
– Your phone has time-of-day restrictions that prevent you from using some features during
certain hours of the day.
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Answering a Call
To answer a call, go-off hook by picking up the handset. Or see the table below for more options.
If you want to...
Then...
Answer with a headset
Press
, if unlit.
Or, if
is already lit, press Answer or
button).
, Answer, or
(the flashing line
Answer with the speakerphone
Press
.
Switch from a connected call to
answer a ringing call
Press Answer or, if the call is ringing on a different line, press the
flashing amber button
. Either action answers the new call and
automatically places the first call on hold. See the “Using Hold and
Resume” section on page 23 for more information.
Answer a call using call waiting Ask your system administrator to setup the Call Waiting feature
for your phone.
When this feature is enabled, you will hear a call waiting tone and
see caller ID information if a new call comes in while you are on
another call. To answer the call, press Answer. To return to the
original call, you must put this call on hold. See the “Using Hold
and Resume” section on page 23.
Automatically connect an
Ask your system administrator to set up the AutoAnswer feature.
incoming call after a ring or two For more information, see the “Using AutoAnswer with a Headset
or the Speakerphone” section on page 37.
Retrieve a held call on another
phone (such as a phone in a
conference room)
Use Call Park. See the “Storing and Retrieving Parked Calls”
section on page 29.
Use your phone to answer a call Use Call Pickup. See the “Picking Up a Redirected Call on Your
that is ringing on another phone Phone” section on page 30.
Answer a priority call
Hang up the current call and press Answer. See the “Prioritizing
Critical Calls” section on page 35.
Send an incoming call directly to Press iDivert. The incoming call automatically transfers to your
your voice messaging system
voice message greeting.
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Ending a Call
To end a call, hang up. See the table below for details.
If you want to...
Then...
Hang up while using the handset
Return the handset to its cradle. Or press EndCall.
Hang up while using the headset
Press
. If you want to keep headset mode activated (keep
the button lit after hanging up), press EndCall.
Hang up while using the speakerphone Press
Hang up one call but preserve another
call on the same line
or EndCall.
Press EndCall. If necessary, remove the call from hold first.
Using Hold and Resume
Only one call can be active at any given time; all other calls will be placed on hold.
If you want to...
Then...
Put a call on hold
Make sure the call you want to put on hold is highlighted and press Hold.
Remove a call from
Make sure that the appropriate call is highlighted and press Resume.
hold on the current line
Remove a call from
hold on a different line
Press
(a blinking line button). If there is a single call holding on this
line, the call will resume automatically. If there are multiple calls holding,
make sure that the appropriate call is highlighted and press Resume. Note
that a held call is indicated by the call-on-hold icon:
Tips
• Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid
putting a conference call on hold.
Using Mute
Mute disables the audio input for your phone. With Mute enabled, you can hear other parties on a call
but they cannot hear you.
If you want to...
Then...
Toggle Mute on
Press
.
Toggle Mute off
Press
.
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Transferring a Connected Call
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
If you want to...
Then...
Transfer a call without
talking to the transfer
recipient
Press Transfer and enter the target number. When you hear the call
ringing, hang up.
If your system administrator did not enable on-hook transfer, you must
press Transfer again to complete the transfer. To cancel the transfer,
press EndCall.
Talk to the transfer
Press Transfer and enter the target number. Wait for the transfer
recipient before transferring recipient to answer. If the recipient accepts the transferred call, hang
a call (consult transfer)
up. (If your system administrator did not enable on-hook transfer on
your phone, you must press Transfer again to complete the transfer.)
To cancel the transfer, press EndCall.
Transfer two current calls
to each other
(direct transfer)
Scroll to highlight any call on the line and press Select. Repeat this
process for the second call. With one of the selected calls highlighted,
press DirTrfr. (You might need to press more to see DirTrfr.) The two
calls connect to each other and drop you from the call.
If you want to stay on the line with the callers, use Join to create a
conference instead. For details, see the“Making Conference Calls”
section on page 26.
Send a call to your voice
messaging system
Press iDivert. The call is automatically transferred to your voice
message greeting. You can use iDivert with a call that is active, ringing,
or on hold.
Tips
• When on-hook transfer is enabled, you can either hang up or press Transfer, then hang up.
• If on-hook transfer is not enabled on your phone, be aware that hanging up instead of pressing
Transfer cancels the transfer action and places the party to be transferred on hold.
• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.
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Forwarding Your Calls to Another Number
You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another
number.
Tip
Enter the Call Forward All target number exactly as you would dial it from your desk phone.
For example, enter an access code or the area code, if necessary.
If you want to...
Then...
Set up call forwarding on your Press CFwdALL and enter a target phone number.
primary line
Cancel call forwarding on
your primary line
Press CFwdALL.
Verify that call forwarding is
enabled on your primary line
Look for this icon above the primary phone number:
. Also,
check that the status text near the bottom of the touchscreen displays
the call forwarding target number.
Set up or cancel call
forwarding for any line
Log in to your User Options web pages, choose your device, then
choose Forward all calls... from the main menu. You can set up or
cancel call forwarding for each line on your phone. See the “Logging
In to the User Options Web Pages” section on page 43 for login
instructions.
When call forwarding is enabled for any line other than the primary
line, your phone does not provide you with any confirmation that
calls are being forwarded. Instead, you must confirm your settings in
the User Options pages.
Tips
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
• You must configure this feature per line; if a call reaches you on a line where call forwarding is
not enabled, the call will ring as usual.
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Making Conference Calls
Your Cisco IP Phone allows you to join three or more people into one telephone conversation, creating
a conference call.
Types of Supported Conference Calls
There are two types of conference calls: Standard and Meet-Me.
Standard Conference Calls
In standard (or “ad hoc”) conference calls, the conference organizer must call participants to add them
to the conference. Using your Cisco IP Phone, you can create standard conference calls in different
ways, depending on your needs and your phone’s configuration:
• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard
conference calling is a default feature available on most phones.
• Join—Use this softkey to establish a standard conference among several calls already on one line.
• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call
into a standard conference call. This is an optional feature available only for shared lines, and your
system administrator must configure it for you. See the “Using a Shared Line” section on
page 31for details.
See the “Starting and Joining a Standard Conference” section on page 27 for additional instructions.
Meet-Me Conference Calls
Meet-Me conferencing allows participants to join a conference by calling the conference number
directly, rather than waiting for the conference initiator to call them.
To start a Meet-Me conference, press the MeetMe softkey on your phone, then dial the Meet-Me phone
number provided by your system administrator.
To participate in a Meet-Me conference, dial the Meet-Me phone number at a specified time.
Conference participants hear a busy tone if they call into the conference before the conference initiator
has dialed in. Once the conference initiator has dialed in, the Meet-Me conference is established and
can continue even if the conference initiator disconnects.
Meet-Me conferencing is a special feature that your system administrator must configure for you.
See the “Starting or Joining a Meet-Me Conference Call” section on page 28 for additional
instructions.
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Starting and Joining a Standard Conference
A standard conference allows at least three people to participate in a single call. See the table below
for details.
If you want to...
Then...
Start a standard conference
call by calling participants
During a connected call, press Confrn to add another party to the
call. (You may need to press the more softkey to see Confrn.) Enter
the conference participant’s phone number. After the call connects
and you have spoken to the conference participant, press Confrn
again to add this party to your call. Repeat to add additional participants.
Invite current callers to join a
standard conference
With two or more calls on a single line, scroll to highlight any call
on the line and press Select. Repeat this process for each call you
want to add to the conference. From one of the selected calls, press
Join. (You may need to press the more softkey to see Join.) Note that
the active call is selected and added to the conference automatically.
Participate in a standard con- Answer the phone when it rings. You do not need to do anything
ference
special to participate in a standard conference call.
Barge (add yourself to) a call
on a shared line and turn the
call into a standard conference call
Highlight a remote-in-use call on a shared line and press cBarge.
(You may need to press the more softkey to display cBarge.) Other
parties on the call will hear a barge tone. See the “Using a Shared
Line” section on page 31 for details.
View a list of conference participants
Highlight an active conference, and press ConfList. Participants are
listed in the order in which they join the conference with the most
recent additions at the top.
Get an updated list of confer- While viewing the conference list, press Update.
ence participants
See who started the conference
While viewing the conference list, locate the person listed at the
bottom of the list with an asterisk (*) next to the name.
Drop the last party added to
the conference
Highlight the participant’s name at the top of the conference list and
press Remove. (The last participant is always listed at the top of the
list.) Or, when not viewing the conference list, press RmLstC. You
can remove participants only if you initiated the conference call.
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27
If you want to...
Then...
Remove any conference participant
Highlight the participant’s name and press Remove. You can remove
participants only if you initiated the conference call.
End your participation in a
standard conference
Hang up or press EndCall. If you did not initiate the conference call,
hanging up will not disrupt the connection for the remaining parties.
If you initiated the conference call, hanging up might end the conference (depending on how your system administrator configured your
phone). To avoid this, you can transfer the conference to another
caller before hanging up. That caller then acts as the “virtual controller” for the conference. A virtual controller cannot add or
remove parties; however, the conference continues with the established participants.
Tips
• Calls must be on the same line before you can add them to a standard conference call. If calls are
on different lines, transfer them to a single line before using Confrn or Join.
• If you get an error stating, “No Participant Info” when attempting to use Join, be sure that you
have selected at least one call in addition to the active call, which is selected automatically.
• Depending on how your phone is configured, if you leave a conference after creating it, the
conference might end. See the last row of the above table for more information.
Starting or Joining a Meet-Me Conference Call
Meet-Me conferencing allows participants to join a conference by calling the conference number
directly, rather than waiting for the conference initiator to call them. See the following table for details.
If you want to...
Then...
Establish a Meet-Me
conference
Press NewCall or lift the receiver to go off-hook. Then press MeetMe
and dial the Meet-Me conference number. (See your administrator for
a list of valid numbers.)
Remember to inform participants about the conference number so that
they can dial in. Participants will hear a busy tone if they call the
conference number before you have dialed in.
Participate in a Meet-Me
conference
Dial the Meet-Me conference number (provided by the conference
initiator). You will be connected to the conference only after the
conference initiator has dialed in.
End a Meet-Me conference
Hang up or press EndCall.
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Advanced Call Handling
Advanced call-handling tasks involve special (non-standard) features that your system administrator
might configure for your phone depending on your call-handling needs and work environment. You
will not have access to these features unless your system administrator enables them for you.
Storing and Retrieving Parked Calls
You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco CallManager system (for example, a phone at a co-worker’s desk or in a
conference room). Call Park is a feature that your system administrator must enable for you.
If you want to...
Then...
Store an active call
using Call Park
During a call, press Park. (You may need to press the more softkey to see
Park.) This prompts your phone to store the call. Note the call park number
displayed on your phone screen and hang up.
Retrieve a parked call
Enter the call park number from any Cisco IP Phone in your network to
connect to the call.
You have a limited amount of time to retrieve the parked call before it
reverts to ringing at its original destination. See your system administrator
for this time limit.
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Picking Up a Redirected Call on Your Phone
Your system administrator might enable Call PickUp for your phone if you share call-handling
responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a
co-worker’s phone by redirecting the call to your phone. You can use Call PickUp features to handle
calls for co-workers who are in your call pickup group (PickUp), who are in another pickup group
(GPickUp), or who are in a group associated with your group (OPickUp).
If you want to...
Then...
Answer a call that is ringing on
another extension within your call
pickup group
Press PickUp to connect to the call. (You might have to go
off-hook to press PickUp.)
Answer a call that is ringing on
another extension outside of your
group
Press GPickUp. (You might have to go off-hook to press
GPickUp.) Enter the group pickup code provided by your
system administrator to connect to the call.
If your system administrator did not enable auto-pickup, the
call will ring on your phone when you press PickUp. In this
case, press Answer to connect to the call.
If your system administrator did not enable auto-pickup, the
call will ring on your phone when you press GPickUp and
enter the group pickup code. In this case, press Answer to
connect to the call.
Answer a call that is ringing on
another extension in your group or
in an associated group
Press OPickUp to connect to the call. (You might have to go
off-hook to press OPickUp.)
If your system administrator did not enable auto-pickup, the
call will ring on your phone when you press OPickUp. In this
case, press Answer to connect to the call.
Tips
• When you press PickUp and GPickUp, you connect to the call that has been ringing for the longest
time.
• With OPickUp, your system administrator can associate multiple call pickup groups with your
group and assign a priority to the groups. When you press OPickUp, you connect to the ringing
call in the pickup group with the highest priority.
• If you want to pick up the call on an extension other than your primary line, first press an available
line button and then press a Call PickUp softkey.
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Using a Shared Line
Your system administrator might assign a “shared” phone line to you. Typically, a shared line has two
main uses:
• One person uses multiple phones—For example, your shared line is assigned to both your desk
phone and a lab phone. An incoming call to the shared line rings on both phones and you can use
either phone to answer the call.
• Multiple people share a line—For example, you are one of many people who can handle incoming
calls on the shared line, or you are a manager who shares an extension number with your assistant.
Understanding Shared Lines
Remote-in-Use
If you have a shared line, you might see the remote-in-use icon on your phone screen:
. This icon
indicates that a co-worker is currently using the shared line. You can place and receive calls as usual
on a shared line, even when the remote-in-use icon appears.
Sharing Call Information and Barging
Unless a co-worker who shares your line has the Privacy feature enabled, you can see information on
your phone screen about calls that your co-worker places and receives on the shared line. This
information might include caller ID and call duration. Conversely, when you are using a shared line,
information about your call is displayed on the co-worker’s phone screen.
When call information is visible in this way, you and co-workers can add yourselves to calls on the
shared line using either the Barge or cBarge feature. Adding yourself to a call on a shared line is called
barging. For more information about barging, see the “Adding Yourself to a Shared-Line Call” section
on page 32.
Privacy
If you do not want co-workers who share your line to see information about your calls, enable the
Privacy feature. Doing so also prevents co-workers from barging your calls. See the “Preventing Others
from Viewing or Joining a Shared-Line Call” section on page 33.
Maximum Supported Calls on a Shared Line
The maximum number of calls that a shared line supports can vary by phone. Thus, at times you might
not be able to make a new call on the shared line even if your co-worker can. For example, your phone
supports a maximum of four calls on a shared line and your co-worker’s phone supports five calls on
the same line. If there are four calls on the line, the NewCall softkey is unavailable to you but available
to your co-worker.
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Adding Yourself to a Shared-Line Call
Depending on how your phone is configured, you can add yourself to an established call on a shared
line using Barge or cBarge. Typically, only one of these features will be available to you.
If you want to...
Then...
See if a co-worker has
an active call on the
shared line
Look at the shared line number. When the line is in use from another
phone, the line button displays red
and the remote-in-use icon appears:
.
If your co-worker has Privacy enabled, the Barge and cBarge softkeys are
not available and you cannot barge the call. In this case, you cannot view
information for the private call on your touchscreen, but you can still use
the shared line to place and receive new calls.
View current calls on
the shared line
Press the red line button
for the remote-in-use line. All non-private calls
appear in the call activity area of the touchscreen.
Add yourself to a call
on a shared line using
the Barge softkey
Highlight a remote-in-use call on your phone screen and press Barge. (You
may need to press the more softkey to display Barge.) Other parties hear a
beep tone announcing your presence.
When you hang up, the remaining parties hear a disconnect tone and the
original call continues.
Add yourself to a call
on a shared line using
the cBarge softkey
Highlight a remote-in-use call on your touchscreen and press cBarge. (You
may need to press the more softkey to display cBarge.) Other parties hear
a tone and brief audio interruption, and call information changes on the
phone screen.
Note that, unlike Barge, cBarge converts the call into a standard conference
call, allowing you to add new conference participants to the call. (To learn
more about conference features that you can use with cBarge, see the
“Making Conference Calls” section on page 26.)
When you hang up, the call remains a conference call (provided at least
three participants remain on the line).
Tips
• Barge and cBarge softkeys are not available for private calls.
• You cannot barge an encrypted call if the phone you are using is not configured for encryption.
When your barge attempt fails for this reason, your phone plays a fast busy tone. See the “Making
and Receiving Secure Calls” section on page 34.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
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Preventing Others from Viewing or Joining a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging your calls (adding themselves to calls on the shared lines using the Barge or cBarge
feature).
If you want to...
Then...
Prevent others from viewing or
barging any calls on a shared line
Enable Privacy by pressing the button labeled Private
. When
Privacy is on, this icon appears next to the Privacy button
and the button illuminates amber
.
Allow others to view or barge any
calls on a shared line
Disable Privacy by pressing the button labeled Private
. When
Privacy is off, this icon appears next to the Privacy button
and the button appears unlit
.
Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual. However, you cannot add yourself to existing calls on the shared line, and the
barge softkeys will not be available to you.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines on your phone and Privacy is enabled, coworkers will not be able to view or barge
calls on any of your shared lines.
Tracing Suspicious Calls
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call
Identification (MCID) feature to your phone. This feature enables you to identify an active call as
suspicious, which initiates a series of automated tracking and notification messages.
If you want to...
Then...
Notify your system
administrator about a
suspicious or harassing call
Press MCID. You will hear a special tone and see the message, “MCID
successful” on your phone. The call remains active until you end the
call.
Cisco IP Phone 7970 Series
33
Making and Receiving Secure Calls
Depending on how your system administrator has configured your phone system, your phone might
support making and receiving secure calls.
Your phone is capable of supporting these types of calls:
• Authenticated call—The identities of all phones participating in the call have been verified.
• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)
within the Cisco IP network. Encrypted calls are also authenticated.
• Non-secure call—At least one of the participating phones or the connection does not support these
security features, or the phones cannot be verified.
If you want to...
Then...
Check the security level of a call
Look for a security icon in the top right corner of the call
activity area, next to the call duration timer:
Authenticated call
Encrypted call
Neither security icon appears if the call is non-secure.
Determine if secure calls can be
made in your company
Note
34
Contact your system administrator.
There are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.
78-15630-03
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you...
Then...
Want to choose a priority (precedence) Contact your system administrator for a list of
level for an outgoing call
corresponding precedence numbers for calls.
Want to make a priority (precedence)
call
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
Hear a special ring (faster than usual)
or special call waiting tone
You are receiving a priority (precedence) call. An MLPP icon
on your phone screen indicates the priority level of the call.
Want to view priority level of a call
Look for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
Want to accept a higher-priority call
Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting
your call
You or the other party are receiving a call that must preempt
the current call. Hang up immediately to allow the higher
priority call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
Cisco IP Phone 7970 Series
35
Using a Handset, Headset, and Speakerphone
The table below describes how to use these devices.
If you want to...
Then...
Use the handset
Lift it to go off-hook; replace it to go on-hook.
Use a headset
Press
to toggle headset mode on and off. (AutoAnswer users
should see the “Using AutoAnswer with a Headset or the
Speakerphone” section on page 37 for exceptions.)
You can use the headset in conjunction with all of the controls on
your phone, including
and
.
See the “Obtaining a Headset” section on page 36 for headset
purchasing information.
Use the speakerphone
Press
to toggle speakerphone mode on or off.
Many of the actions you can take to dial a number or answer a call
will automatically trigger speakerphone mode, assuming that the
handset is in its cradle and
is not lit.
Switch to the headset or
speakerphone (from the
handset) during a call
Press
Switch to the handset (from the
speakerphone or headset)
during a call
Lift the handset (without pushing any buttons).
or
, then hang up the handset.
Tips
• See the “Connecting Your Phone” section on page 6 to locate the headset port.
• See the “Basic Call Handling” section on page 18 for detailed instructions about how to use the
handset, headset, and speakerphone to place, answer, end, and otherwise handle calls.
Obtaining a Headset
Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see
the “Headset Information” section on page 7 and go to the following URL: http://vxicorp.com/cisco
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Using AutoAnswer with a Headset or the Speakerphone
You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of
others. Your system administrator configures AutoAnswer to work with either your speakerphone or
headset. See the table below for details.
If you...
Then...
Use AutoAnswer with a
headset
Keep headset mode active (in other words, keep
illuminated) even
when you are not on a call. To keep headset mode active, press EndCall
to hang up (rather than pressing
to end the call), then press NewCall
or Dial when placing new calls.
If your phone is set up to use AutoAnswer in headset mode, calls will be
answered automatically only if
is lit. Otherwise, calls will ring
normally and you will need to manually answer them.
Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive (in other
speakerphone
words, keep
unlit).
If your phone is set up to use AutoAnswer in speakerphone mode, calls
will be answered automatically using the speakerphone only if the above
criteria are met. Otherwise, calls will ring normally and you will need to
manually answer them.
Cisco IP Phone 7970 Series
37
Customizing Phone Settings
You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep
in mind a few tips when reviewing this information:
• Most settings are accessible on your phone, but a few are accessed online from your User Options
web pages. See the “Logging In to the User Options Web Pages” section on page 43 for more
information.
• If
is not responsive, your system administrator might have disabled this button on your
phone. Ask your system administrator for more information.
Adjusting the Volume
The table below describes how to adjust and save volume levels on your phone.
If you want to...
Then...
Adjust the volume
level for a call
Press
during a call or after invoking a dial tone.
You can press Save to save this volume setting for future calls.
Note that volume settings for the handset, speakerphone, and headset must
be adjusted separately.
Adjust the volume
level for the ringer
38
Press
while the handset is in the cradle and the headset and
speakerphone buttons are off. The new ringer volume is saved automatically.
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Customizing Rings and Message Indicators
You can customize the way your phone indicates an incoming call or a new voice mail message for
each of your lines. Customized ring sounds and other indicators can help you quickly differentiate
between multiple lines. For example, you can choose a chirping sound to indicate an incoming call on
Line 1 and a drumbeat to indicate an incoming call on Line 2.
If you want to...
Then...
Change the ring sound
Choose
> User Preferences > Rings. Choose a phone line or the
default ring setting. Next, choose a ring type to play a sample of it.
When you find a ring sound that you want, press Select and Save. Press
Cancel to revert to the previously saved setting. Press Default to apply
the default ring setting to a selected phone line.
Change the ring pattern
(flash-only, ring once,
beep-only, etc.)
Log in to your User Options web pages, select your device, then choose
Change the Ring Settings for your phone from the main menu. Note
that your system administrator might need to enable this option.
Change the way that the
voice message light on your
handset works
Log in to your User Options web pages, select your device, then choose
Change the Message Waiting Lamp policy... from the main menu.
Typically, the default system policy tells your phone to “always light”
when you receive a new voice message.
Customizing the Touchscreen
You can adjust the touchscreen to fit your needs. See the table below.
If you want to...
Then...
Change the touchscreen Choose
> User Preferences > Brightness. To make adjustments,
brightness
press Up, Down or
. Then press Save. Press Cancel to revert
to the previously saved setting.
Adjust the touchscreen
to accommodate your
viewing angle
Choose
> User Preferences > Viewing Angle. To make adjustments,
press Up, Down or
. Then press Save. Press Cancel to revert
to the previously saved setting.
Change the background Choose
> User Preferences > Background Images. To view available
image
images, use the touchscreen or Navigation button. Press Select to choose an
image. Press Preview if you want to see how the background will look and
Exit to return to the selection menu. Press Save to accept the image or press
Cancel to revert to the previously saved setting.
Change the language on Log in to your User Options web pages, select your device, then choose
your touchscreen
Change the Locale... from the main menu.
Cisco IP Phone 7970 Series
39
Setting Up Speed Dial Features
Speed dial features allow you to press a button or enter an index code to place a call.
You can set up speed dialing for your phone in two ways:
• Speed dialing with a button—You can assign a speed dial number to any available programmable
button on your phone that has not already been configured as a line, feature, or service button.
• Speed dialing with an index code—Using the Abbreviated Dialing feature, you can enter an
assigned index number (1 to 99) rather than dialing the entire phone number.
Set up both types of speed dial features from your User Options web pages, as described in the table
below. (See the “Logging In to the User Options Web Pages” section on page 43 for more information
about your User Options pages.)
If you want to...
Then...
Add speed dial numbers Log in to your User Options web pages, select your device, then choose
to phone buttons
Add/Update Speed Dials from the main menu.
In the Speed Dial Settings on Phone section, enter a phone number and
label for each available speed dial button. Enter the number exactly as you
would dial it from your desk phone. For example, enter an access code such
as 9 or the area code, if necessary.
The label you enter appears next to the speed dial button on your
touchscreen.
Add speed dial numbers Log in to your User Options web pages, select your device, then choose
to use with Abbreviated Add/Update Speed Dials from the main menu.
Dialing
In the Speed Dial Settings not associated with a phone button section, enter
a phone number and label for each available speed dial button. Enter the
number exactly as you would dial it from your desk phone. For example,
enter an access code such as 9 or the area code, if necessary.
Remove a speed dial
number
Delete the phone number and label from either of the speed dial web pages.
Tips
• For details on making calls using either speed dial feature, see the “Placing a Call” section on
page 18.
• Your system administrator can assign speed dial buttons to your phone and restrict the number of
speed dial buttons that you can configure.
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Using Voice Messaging, Call Logs, and Directories
This section describes how you can use feature buttons to access voice messages, call logs, and
directories.
Accessing Voice Messages
Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information about this service, refer to the documentation that came with it. For
a general overview of voice message service features, refer to the table below.
If you want to...
Then...
Set up and personalize
your voice message
service
Press
and follow the voice instructions. If a menu appears on your
touchscreen, choose an appropriate menu item.
See if you have a new
voice message
Look at your phone for the following indicators:
• A steady red light on your handset. (This indicator can vary. See the
“Customizing Rings and Message Indicators” section on page 39.)
• A flashing envelope icon
and text message on your touchscreen.
Listen to your voice
messages or access the
voice messages menu
Press
. Depending on your voice message service, doing so either
auto-dials the message service or provides a menu on your touchscreen.
Send a call to your
voice message system
Press iDivert. The iDivert feature automatically transfers a call (including
a ringing or held call) to your voice message system. Callers will hear your
voice message greeting and can leave you a message.
Cisco IP Phone 7970 Series
41
Using Call Logs and Directories
Your phone maintains logs of your missed, placed, and received calls. You can use the Directories
button to access these records. You can also access a corporate directory (if available).
If you want to...
Then...
View your call logs
Choose
> Missed Calls, Placed Calls, or Received Calls. Each log can
store up to 100 records.
Dial from a call log
Choose a listing and go off-hook. If you need to edit the number displayed in
the record (to add or to remove a prefix, for example), press EditDial
followed by << or >> to erase digits or move the cursor.
If you want to dial from a call log while on an active call, scroll to a call
record and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
• Conference—Creates a conference call with all parties, including you.
(Press Confrn after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.
Erase your call logs
Press
, then press Clear. Doing so erases your Missed, Placed, and
Received call logs.
Dial from a corporate Choose
> Corporate Directory (exact name can vary). Search for a
directory
listing by entering letters with your keypad. (You can search using a partial
name.) To dial from a listing, press it, or scroll to it and go off-hook.
If you want to dial from a directory while on an active call, scroll to a listing
and press Dial. Then choose a menu item to handle the original call:
• Hold—Puts the first call on hold and dials the second.
• Transfer—Transfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
• Conference—Creates a conference call with all parties, including you.
(Press Confrn after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.
Note
42
If the network shuts down or is reset, you might lose information in your call logs.
78-15630-03
Accessing Your User Options Web Pages
Because your Cisco IP Phone is a network device, it can share information with other network devices
in your company, including your computer and web-based services accessible using a web browser on
your computer.
You can establish phone services, and control settings and features from your computer using the
Cisco CallManager User Options web pages. Once you configure features and services on the web
pages, you can access them on your phone.
For example, you can set up speed dial buttons from your web pages, then access them on your phone.
This section describes how to access your User Options web pages and how to subscribe to phone
services. For more details about the features you can configure and the phone services to which you
can subscribe, refer to Customizing Your Cisco IP Phone on the Web at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Logging In to the User Options Web Pages
Procedure
Step 1
Obtain a User Options URL, user ID, and default password from your system administrator.
Step 2
Open a web browser on your computer and enter the URL (provided by your system
administrator) and log on.
Step 3
From the general menu, select your device type (phone model) in the “Select a device”
drop-down list.
After you make your selection, a context-sensitive menu appears with options appropriate for
your device type.
Tips for Navigating the User Options Pages
• Select your device from the menu page to see all of your options.
• Click Update to apply and save your changes.
• Click Return to the Menu to get back to the context-sensitive menu.
• Click Log Off to exit the User pages.
Cisco IP Phone 7970 Series
43
Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by
using your computer to access the User Options web pages. (See the “Logging In to the User Options
Web Pages” section on page 43 for help logging in.)
Phone services can include:
• Web-based information, such as stock quotes, movie listings, and weather reports
• Network data, such as corporate calendars and searchable directories
• Phone features, such as My Fast Dials and a Personal Address Book
Refer to the following table for more information.
If you want to...
Then do this after you log in and select your device type...
Subscribe to a service From the main menu, choose Configure your Cisco IP Phone Services. Select
a service from the “Available Services” drop-down list and click Continue.
Enter more information upon request (such as a zip code or PIN), then click
Subscribe.
Change or end
subscriptions
From the main menu, choose Configure your Cisco IP Phone Services. Click
a service in the “Your Subscribed Services” panel. Click Update after making
changes, or click Unsubscribe.
Add a service to a
programmable
button
After subscribing to a service, choose Add/Update your Service URL Buttons
from the main menu. For each available button, select a service from the
drop-down list and enter a text description. Click Update after making
changes. Your system administrator determines how many programmable
buttons are available for services and might assign service buttons to your
phone.
Access a service on
your phone
Press
on your phone. Or, if you have added a service to a
programmable button
, press the button.
Learn how to use
phone services
See Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
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Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates
along with special services and features, if appropriate. The table below provides an overview of some
configuration options that you might want to discuss with your phone system administrator based on
your calling needs or work environment.
Note
You can locate Phone Guides and other documents listed in this table from the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
If you...
Then...
For more information...
Need to handle
more calls on your
phone line
Ask your system administrator to
configure your line to support more
calls.
Talk to your system administrator or
phone support team.
Need more than
one phone line
Ask your system administrator to
configure one or more additional
directory numbers for you.
Talk to your system administrator or
phone support team.
Need more speed
dial buttons
First make sure that you are using all of
your currently available speed dial
buttons.
See the:
If you need additional speed dial
buttons, try using Abbreviated Dialing
or subscribing to the Fast Dial service.
Another option is to attach the
Cisco IP Phone 7914 Expansion Module
to your phone.
• “Setting Up Speed Dial
Features” section on page 40
• “Subscribing to Phone Services”
section on page 44
• Cisco IP Phone 7914 Expansion
Module Phone Guide
Work with (or
work as) an
administrative
assistant
Consider using:
Want to use one
extension for
several phones
Request a shared line. This allows you to See the “Using a Shared Line”
use one extension for your desk phone
section on page 31.
and lab phone, for example.
See the:
• The Cisco IP Manager Assistant
service
• “Using a Shared Line” section
on page 31
• a shared line
• Cisco IP Manager Assistant
User Guide
Cisco IP Phone 7970 Series
45
If you...
Then...
For more information...
Share phones or
office space with
co-workers
Consider using:
Ask your system administrator
about these features and see the:
• Call Park to store and retrieve calls
without using the transfer feature
• Call Pickup to answer calls ringing
on another phone
• a shared line to view or join
co-workers’ calls
• Cisco Extension Mobility to apply
your phone number and user profile
to a shared Cisco IP Phone
• “Advanced Call Handling”
section on page 29
• “Using a Shared Line” section
on page 31
• “Using the Extension Mobility
Service” section in the
document Customizing Your
Cisco IP Phone on the Web
Answer calls
frequently or
handle calls on
someone’s behalf
Ask your system administrator to set up See the “Using AutoAnswer with a
the AutoAnswer feature for your phone. Headset or the Speakerphone”
section on page 37.
Need to make
video calls
Consider using Cisco VT Advantage,
which enables you to make video calls
using your Cisco IP Phone, your personal
computer, and an external video camera.
Want to
Ask your system administrator about the
temporarily apply Cisco Extension Mobility Service.
your phone
number and
settings to a shared
Cisco IP Phone
46
Contact your system administrator
for additional assistance and see the
Cisco VT Advantage Quick Start
Guide and User Guide.
See the “Using the Extension
Mobility Service” section in the
document Customizing Your
Cisco IP Phone on the Web.
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Troubleshooting Your Phone
This section tells you how to access information about your Cisco IP Phone and phone calls to help
your system administrator or technician diagnose problems with your phone.
If you are asked to...
Then...
Access network
configuration data
Choose
> Network Configuration and select the network
configuration item that you want to view.
Access status data
Choose
> Status and select the status item that you want to view.
Access phone model
information
Choose
> Model Information.
Note
If
is not responsive, your system administrator might have disabled this button on
your phone. Ask your system administrator for more information.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting
Tool (QRT) to troubleshoot performance problems. If QRT is enabled for your phone, you can use the
QRT softkey to submit information about problem phone calls to your system administrator. (You
might need to press the more softkey to display QRT.)
Depending on how your system administrator configured the Quality Reporting Tool for your phone,
you can use the QRT softkey to:
• Immediately report an audio problem on a current call
• Select a general problem from a list of categories and choose reason codes
Cisco IP Phone 7970 Series
47
Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
d. The Cisco Limited Warranty and Software License page from the Information Packet appears.
e. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note
You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from Adobe’s website: http://www.adobe.com
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
Duration of Hardware Warranty
One (1) Year
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Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
Cisco IP Phone 7970 Series
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50
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Index
A
CallBack 20
call-handling, advanced 29
abbreviated dialing 40
call-handling, basic 18
answering calls 22
calls
audio problems 47
answering 22
authenticated calls 34
compared to lines 13
AutoAnswer 37
conference features for 26
AutoDial 18
ending 23
forwarding 25
handling multiple 15
B
holding and resuming 23
barge
icons for 13
and privacy 33
maximum per line 13, 31
and shared lines 31
multiple parties on 26
using 32
muting 23
buttons, identifying 9
parking 29
placing 18
C
prioritizing 35
redirecting while ringing 22, 30
call activity area, viewing 12
reporting problems with 47
call forwarding 25
secure 34
call logs
selecting 14
dialing from 18
storing and retrieving 29
erasing 42
transferring 24
viewing and dialing from 42
call park 29
viewing 12, 15
cBarge, See barge
call pickup 30
call waiting 22
Cisco IP Phone 7970 Series
51
Cisco IP Phone
F
adjusting height of 7
connecting 6
Fast Dial service
description of 9
dialing with 20
documentation for 2
subscribing to 44
feature configuration for 17, 45
feature buttons
illustration of 9
directories 11
online help for 17
help 11
registering 7
messages 11
securing handset rest 7
services 11
web-based services for 43
conference calls
Meet-Me 26, 28
standard 26, 27
corporate directory
settings 11
feature menus 16
feature tabs 12
features, availability of 17, 45
footstand
dialing from web page with 20
adjusting 7
using on phone 19
button for 10
forwarding calls, options for 25
D
G
dialing, options for 18
directories button 11
group call pickup 30
directory
dialing from web page with 20
H
using on phone 19, 42
display button 2, 11
documentation, accessing 2
handset
light strip 11
securing in cradle 7
E
using 36
volume 38
encrypted calls 34
hanging up, options for 23
ending a call, options for 23
headset
extension numbers, viewing 12
answering calls with 22
button for 11
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hanging up with 23
Meet-Me conferences 26, 28
mode 36
menus, using 16
placing calls with 20
messages
indicator for 39, 41
volume 38
headset performance, general 7
listening to 41
help button 11
messages button 11
help, using 17
missed calls, records of 42
hold
MLPP, using 35
and switching calls 15
multiple calls, handling 15
and transferring 24
mute button 11
using 23
mute, using 23
I
N
icons, for call states 13
navigation button 11
installing, Cisco IP Phone 6
network configuration data, locating 47
K
O
keypad
off-hook
description of 11
description of 14
entering text with 17
dialing 18
on-hook
description of 14
L
dialing 18
line buttons 10
online help, using 17
lines
description of 13
viewing 12
P
Personal Address Book (PAB)
M
dialing from 20
subscribing to 44
Malicious Call Identification (MCID), using 33
Cisco IP Phone 7970 Series
53
phone lines
S
buttons for 10
description of 13
safety warnings 3
viewing 12
secure calls 34
phone tab 12
selecting calls 14
placed calls, records of 42
services button 11
placing calls, options for 18
services, subscribing to 44
pre-dial 14, 18
settings button 11
prioritizing calls 35
settings, customizing 38
privacy
shared lines
and shared lines 31
and remote-in-use icon 31
using 33
description of 31
programmable buttons
description of 10
labels for 12
maximum calls on 31
with barge 32
with privacy 33
softkey buttons
Q
QRT, using 47
description of 11
labels for 12
speakerphone
answering calls with 22
button for 11
R
hanging up with 23
received calls, records of 42
redial 18
remote-in-use icon for shared lines 31
resume, using 23
ringer
customizing 39
indicator for 11
volume 38
mode 36
placing calls with 18
volume 38
speed dial
buttons for 10
configuring 40
labels 12
using 19
status data, locating 47
status line, viewing 12
suspicious calls, tracing 33
switching calls 15
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T
TAPS 7
text, entering on phone 17
Tool for Auto-Registered Phones Support 7
touchscreen
adjusting contrast 39
changing language 39
choosing items 2, 16
cleaning 2
disabling/enabling 2
features of 12
waking 2
transferring, options for 24
troubleshooting 47
U
User Options web pages
accessing 43
and phone services 44
V
voice message indicator 41
voice message service 41
volume button 11
volume, adjusting 38
W
warnings, safety 3
WebDialer 20
Cisco IP Phone 7970 Series
55
56
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Cisco IP Phone 7970 Series
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58
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Corporate Headquarters
Cisco Systems, Inc.
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CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and
iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified
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All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0502R)
© 2005 Cisco Systems, Inc. All rights reserved.
The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.
78-15630-03