User guide | Cisco Systems 8851 IP Phone User Manual

Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco
Unified Communications Manager 9.0 (SIP)
First Published: June 30, 2011
Last Modified: May 09, 2014
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INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
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of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
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Cisco Systems, Inc. All rights reserved.
CONTENTS
CHAPTER 1
Features of Your Cisco Unified IP Phone 1
Cisco Unified IP Phone 8961 1
Phone Connections for Cisco Unified IP Phone 8961 1
Buttons and Hardware 3
Phone Screen 7
Phone with Single Line 8
Phone with Multiple Lines 9
Cisco Unified IP Phone 9951 10
Phone Connections for Cisco Unified IP Phone 9951 10
Bluetooth 12
Buttons and Hardware 12
Phone Screen 16
Phone with Single Line 17
Phone with Multiple Lines 18
Cisco Unified IP Phone 9971 19
Phone Connections for Cisco Unified IP Phone 9971 19
Wireless Connection and Bluetooth 21
Buttons and Hardware 21
Phone Screen 25
Phone with Single Line 26
Phone with Multiple Lines 26
General Phone Information 28
Connect Footstand 28
Adjust Phone Display Viewing Angle 29
Navigate and Select Items 30
Power Save and Power Save Plus 31
Power Save 31
Power Save Plus 31
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Clean Phone Display 32
Adjust Handset Rest 32
Phone and Cable Lock 33
CHAPTER 2
Applications 35
Call History 35
Line Status in Call History 36
View Call History 37
View Call Record Details 37
Filter Call History 38
Dial from Call History 38
Edit Number from Call History 39
Clear Call History 39
Delete Call Record from Call History 39
Cisco IP Manager Assistant 40
Manager Phones 40
Manager Settings Menu 41
Select Assistant 42
Subscribe to Assistant Primary Phone Service 42
Assistant Phones 42
Assistant Console 43
Assistant Settings Menu 43
Set Divert Target 44
Enable CallPlane Overwrite 44
Enable Smart Sorting 45
Assistant Manager Status Menu 45
Manager Settings Menu on Assistant Phone 46
Log In to IPMA Service on Phone 47
Preferences 47
Ringtone 47
Change Ringtone 47
Wallpaper 48
Change Wallpaper 48
Brightness 48
Adjust Brightness 48
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Bluetooth 48
Turn On Bluetooth 49
Turn Off Bluetooth 49
Adjust Headset Sidetone 49
Call Notifications 50
Select Active Line Filter 50
Barge Confirmation 51
Toggle Prompt for Barge 51
Font Size 51
Change Call Screen Font Size 52
Change Call History Font Size 52
Accessories 52
View Accessories List 52
View Accessories Details 53
Set Up Wideband for Analog Headset 53
Add Bluetooth Accessory 54
Delete Bluetooth Accessory 54
Connect Bluetooth Accessory 55
Disconnect Bluetooth Accessory 55
View Camera Details 55
View Camera Setup 56
Enable Auto Transmit 56
Adjust Camera Brightness 56
Adjust Camera View Area 57
Reset Camera 57
WLAN Sign-In 57
Sign In to WLAN 58
Change WLAN Sign-In 58
Running Applications 59
View Active Applications 59
Switch to Active Application 59
Close Active Application 59
Phone Information 60
View Phone Information 60
Administrator Settings 60
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VPN Client 60
Connect Through VPN 61
VPN Connection Settings 61
Cisco VXC VPN 62
Status and Statistics 62
CHAPTER 3
Contacts 63
Contacts Overview 63
Corporate Directory 63
Search and Dial Contact 63
Search and Dial Contact While on Call 64
Personal Directory 64
Personal Directory Options 65
Sign In and Out of Personal Directory 65
Add Personal Directory Entry from Phone 65
Search for Entry in Personal Directory 66
Dial Number from Personal Directory 66
Delete Personal Directory Entry 66
Edit Personal Directory Entry 67
Fast-Dial Codes with Personal Directory 67
Assign Fast-Dial Code to Personal Directory Entry 67
Place Call Using Fast-Dial Code 68
Delete Fast-Dial Code 68
CHAPTER 4
Messages 69
Messages Overview 69
Personalize Voicemail 69
Check for Voice Messages 69
Listen to Voice Messages 70
CHAPTER 5
Calling Features 71
Feature Buttons and Softkeys 72
Survivable Remote Site Telephony Overview 74
Basic Call Options 76
Place Call Using Speakerphone 77
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Place Call Using Headset 77
Release Call and Start Another Call 77
Actionable Incoming Call Alert 78
Agent Greeting 78
Alert Calls 78
All Calls 78
View All Calls On Phone 79
Answer 79
Answer Oldest Call First 80
Assured Services for SIP Lines 80
Make Priority Call with Login Required 80
Make Priority Call Without Login 80
Auto Answer 81
Auto Answer with Headset 81
Auto Answer with Speakerphone 81
Barge 81
Add Yourself to Call on Shared Line 82
Call Back 82
Set Up Call Back Notification 82
Call Chaperone 82
Record Chaperoned Call 83
Call Forward 83
Forward All Calls 84
Call Park 84
Park and Retrieve Call Using Park 85
Park Call Using Assisted Directed Call Park 86
Park Call Using Manual Directed Call Park 86
Call Pickup 87
Answer Call Using PickUp 87
Answer Call Using Group PickUp and Group PickUp Number 88
Answer Call Using Group PickUp and Phone Number 89
Answer Call Using Other PickUp 89
Call Waiting 89
Respond to Call Waiting Notification 89
Client Matter Code 90
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Conference 90
Add Party to Call to Create Conference 90
Join Calls into Conference 91
Swap Between Calls Before Completing Conference 91
View Conference Participants 92
Remove Conference Participants 92
Custom Line Filters 92
Add Line Filter 93
Delete Line Filter 93
Duplicate Line Filter 94
Edit Line Filter 94
Rename Line Filter 95
Divert 95
Divert Call 95
Do Not Disturb 95
Turn DND On and Off 96
Extension Mobility 96
Enable Extension Mobility 96
Fast Dial 96
Place Call with Fast Dial Button 97
Forced Authorization Code 97
Hold 97
Hold call 97
Swap Between Holding and Active Calls 98
Put Call on Hold by Answering New Call 98
Determine If Shared Line Is On Hold 98
Remote Hold 99
Hold Reversion 99
Respond to Hold Reversion Notification 99
Hunt Groups 99
Sign In and Out of Hunt Group 99
Display Queue Statistics 100
Intercom 100
Place Dedicated Intercom Call 100
Place Dialable Intercom Call 101
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Receive Intercom Call 101
Line Status 101
Line Status Indicators 101
Malicious Call Identification 102
Trace Suspicious Call 103
Meet Me Conference 103
Host Meet Me Conference 103
Join Meet Me Conference 103
Mobile Connect 103
Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone 104
Switch Desk Phone Call to Mobile Phone 104
Switch Mobile Call to Desk Phone 105
Hand Off Call from Mobile Phone to Desk Phone 105
Mute 105
Mute Phone 105
On-Hook Dialing 106
Dial Number On-Hook 106
Plus Dialing 106
Dial International Number 106
Privacy 107
Enable Privacy on Shared Line 107
Prompt for Barge 107
Dismiss Barge Alert Prompt Window 107
Quality Reporting Tool 108
Report Phone Problems 108
Redial 108
Redial Number 108
Secure and Nonsecure Indication Tone 109
Shared Lines 109
Monitoring and Recording 110
Speed Dial 110
Place Call with Speed-Dial Button 110
Use Speed-Dial Code On-Hook 111
Use Speed-Dial Code Off-Hook 111
Pause in Speed Dial 111
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Transfer 112
Transfer Call to Another Number 113
Swap Between Calls Before Completing Transfer 113
Uniform Resource Identifier Dialing 113
Video Calls and Security 114
WebDialer 114
Use WebDialer with Cisco Directory 115
Use WebDialer with Another Online Corporate Directory 115
Change WebDialer Preferences 115
Sign Out of WebDialer 116
CHAPTER 6
User Options Web Pages 117
User Options Web Pages Overview 117
Sign In and Out of User Options Web Pages 117
Device Settings 118
Select Device from User Options Web Page 118
Customize Do Not Disturb Options 118
Line Settings 119
Set Up Call Forward Per Line 119
Change Voice Message Indicator Setting Per Line 120
Change Audible Voice Message Indicator Setting Per Line 120
Change Ring Settings Per Line 120
Edit Line Text Label for Phone Display 121
Speed Dial Setup in User Options 121
Speed Dial Pause 121
Set Up Speed-Dial Buttons 123
Set Up Speed-Dial Codes 123
Phone Services 123
Subscribe to Service 124
Search for Services 124
Change or End Services 124
Change Service Name 124
Add Service to Programmable Feature Button 125
User Settings 125
Change Browser Password 125
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Change PIN 126
Change User Options Language 126
Change Phone Display Language 126
Directory 126
Personal Address Book Setup 127
Add New Personal Address Book Entry 127
Search for Personal Address Book Entry 127
Edit Personal Directory Entry 127
Delete Personal Directory Entry 128
Assign Button for Personal Address Book 128
Fast Dial Setup 128
Assign Feature Button for Fast Dial 129
Assign Fast-Dial Code to Personal Address Book Entry 129
Assign Fast-Dial Code to Phone Number Without Personal Address Book Entry 129
Search for Fast-Dial Entry 130
Edit Fast-Dial Phone Number 130
Delete Fast-Dial Personal Address Book Entry 130
Mobility Settings 130
Add New Remote Destination 131
Create Access List 132
Plugins 132
Access Plugins 132
CHAPTER 7
Accessories 135
Supported Accessories 135
USB Devices 136
Cisco Unified IP Color Key Expansion Module 136
Cisco Unified IP Color Key Expansion Module Features 137
Place a Call on the Key Expansion Module 139
Configure KEM Buttons 139
Adjust Key Expansion Module Brightness 139
Cisco Unified Video Camera 140
Cisco Unified Video Camera Features 140
Camera Lens Shutter 141
Close Camera Lens Shutter 142
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Cisco Unified Video Camera Installation 142
Mount Camera on Phone 142
Mount Camera on Monitor 143
Camera Preferences 144
Preview Video 144
Access Preview Video 144
Enable Video 144
Auto Transmit 145
Enable Auto Transmit 145
Disable Auto Transmit 145
Camera Brightness 146
Adjust Brightness 146
View Area 146
Adjust Camera View Area 146
Video Screen 147
Hide or Show Video 147
Hide Softkeys in Full-Screen Video Mode 147
Enable Full Screen Video 148
Mute Video 148
Swap Views 148
Adjust Picture-in-Picture Position 148
Bluetooth Headsets 148
VDI Clients 149
CHAPTER 8
FAQs and Troubleshooting 151
Frequently Asked Questions 151
Troubleshooting Tips 155
Missing Alert Calls Button 155
Missing All Calls Button 155
Personal Directory Troubleshooting 156
Cannot Sign In to Personal Directory 156
User Options Web Page Problems 156
Cannot Access User Options Web Pages 156
CHAPTER 9
Product Safety, Security, Accessibility, and Related Information 157
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Safety and Performance Information 157
Power Outage 157
External Devices 157
Bluetooth Wireless Headset Performance 158
FCC Compliance Statements 158
FCC Part 15.21 Statement 158
FCC RF Radiation Exposure Statement 158
FCC Receivers and Class B Digital Statement 159
Cisco Product Security Overview 159
Accessibility Features 159
Additional Information 159
CHAPTER 10
Warranty 161
Cisco One-Year Limited Hardware Warranty Terms 161
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CHAPTER
1
Features of Your Cisco Unified IP Phone
• Cisco Unified IP Phone 8961, page 1
• Cisco Unified IP Phone 9951, page 10
• Cisco Unified IP Phone 9971, page 19
• General Phone Information, page 28
Cisco Unified IP Phone 8961
The following sections describe attributes of the Cisco Unified IP Phone 8961.
Phone Connections for Cisco Unified IP Phone 8961
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Features of Your Cisco Unified IP Phone
Phone Connections for Cisco Unified IP Phone 8961
1
DC adapter port (DC48V)
5
Computer port (10/100/1000 PC) connection
2
AC-to-DC power supply (optional)
6
Handset connection
3
AC power wall plug (optional)
7
Analog headset connection (headset optional)
4
Network port (10/100/1000 SW) with IEEE
802.3af and 802.3at power enabled
8
Anti-theft security lock connector (lock optional)
The following diagram shows the phone from the side.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Features of Your Cisco Unified IP Phone
Buttons and Hardware
1
Note
USB port
2
Accessory connector; for example, to connect a Cisco Unified IP Color Key
Expansion Module
Each USB port supports the connection of up to five supported and nonsupported devices. Each device
connected to the phone is included in the maximum device count. For example, the USB port on your
phone can support a maximum of five USB devices (such as three Cisco Unified IP Color Key Expansion
modules, one hub, and one other standard USB device). Many third-party USB products count as multiple
USB devices, for example, a device containing USB hub and headset can count as two USB devices. For
more information, see the USB device documentation.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed
Dial or All Calls. (These buttons are also called feature buttons.)
• Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or
(when not being used for an active call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Features of Your Cisco Unified IP Phone
Buttons and Hardware
1
Phone screen
Shows information about your phone, including directory number, call information (for
example, caller ID, icons for an active call or call on hold) and available softkeys.
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Features of Your Cisco Unified IP Phone
Buttons and Hardware
2
Session buttons
Each button corresponds with an active call or a call function. When you press the button,
the action depends on the state of the phone:
• Active calls: Causes the phone to take the default action for an active call. For example,
if you press the session button for a ringing call, the call is answered and if you press
the button on a held call, the call resumes. Session information, such as caller ID and
call duration, appears on the phone screen next to the session button.
• Call functions: When a session button is not being used for an active call, it can be
used to initiate functions on the phone, as indicated by the adjacent phone screen
icons. For example, press the session button to display missed calls, take the phone
off hook, or dial your voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately
dim and brighten), or appear solid (glow without interruption).
•
•
•
•
•
Flashing amber
: Ringing call. Press this button to answer the call.
Solid green
: May be a connected call or an outgoing call that is not yet
connected. If the call is connected, press this button to display the call details or the
participants of a conference call. If the call is not yet connected, press this button to
end the call.
Pulsing green
: Held call. Press this button to resume the held call.
Solid red
: Shared line is in use remotely. Press this button to barge into call (if
Barge is enabled).
Pulsing red
the held call.
: Shared line call put on hold remotely. Press this button to resume
The positions of the session buttons and feature buttons can be reversed on phones that use
a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
3
Softkey buttons
Allow you to access the softkey options (for the selected call or menu item) displayed on
your phone screen.
4
Back button
Returns to the previous screen or menu.
5
Release button
Ends a connected call or session.
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Features of Your Cisco Unified IP Phone
Buttons and Hardware
6
Navigation pad and Select button The four-way Navigation pad allows you to scroll through menus, highlight items, and
move within a text input field.
The Select button (center of the Navigation pad) allows you to select a highlighted item.
The Select button is lit (white) when the phone is in Power Save or Power Save Plus mode.
Press the Select button to override Power Save and Power Save Plus mode.
7
Conference button
Creates a conference call.
8
Hold button
Places a connected call on hold and toggles between an active and held call.
9
Transfer button
Transfers a call.
10
Keypad
Allows you to dial phone numbers, enter letters, and choose menu items by entering the
item number.
11
Speakerphone button
Selects the speakerphone as the default audio path and initiates a new call, picks up an
incoming call, or ends a call. During a call, the button is lit green.
The speakerphone audio path does not change until you select a new default audio path
(for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects them as the default
audio path.
12
Mute button
Toggles the microphone on or off during a call. When the microphone is muted, the button
is lit red. When muted, you can hear the other parties on the call, but they cannot hear you.
13
Headset button
Selects the headset as the default audio path and initiates a new call, picks up an incoming
call, or ends a call. During a call, the button is lit green.
A headset icon
in the phone screen header line indicates that the headset is the default
audio path. This audio path does not change until you select a new default audio path (for
example, by picking up the handset).
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Features of Your Cisco Unified IP Phone
Phone Screen
14
Volume button
Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume
(on hook).
Silences the ringer on the phone if an incoming call is ringing.
15
Autodials your voicemail system (varies by system).
Messages button
16
Applications button
Opens/closes the Applications menu. Depending on how your system administrator sets
up the phone, use it to access applications such as call history, preferences, and phone
information.
17
Contacts button
Opens/closes the Contacts menu. Depending on how your system administrator sets up the
phone, use it to access personal directory, corporate directory, or call history.
18
Phone display
Can be positioned to your preferred viewing angle.
19
Programmable feature buttons
(also called feature buttons)
Each button corresponds with a phone line, speed dial, or calling feature.
Press a phone line button to display the active calls for that line.
If you have multiple lines, you may have an All Calls button that displays a consolidated
list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your
system administrator may have set up the primary line to automatically display all calls.
For information on your set up, contact your system administrator.
Color LEDs indicate the line state:
•
•
•
Amber
Green
Red
: Ringing call on this line
: Active or held call on this line
: Shared line in use remotely
The positions of the session buttons and feature buttons can be reversed on phones that use
a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
20
Handset with light strip
The handset light strip lights up to indicate a ringing call (flashing red) or a new voice
message (steady red).
Phone Screen
The way that your system administrator set up your phone determines what is displayed on your phone screen.
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Features of Your Cisco Unified IP Phone
Phone Screen
Phone with Single Line
1
Line label
Displays the line phone information.
2
Header
Displays the date, time, and other information (such as phone number) about
the selected line.
If you are on a call and highlight the header instead of a call, the displayed
softkeys are the same as those that display when the phone is idle. This is useful,
for example, if you want to access the Forward All or New Call softkeys while
you are on a call.
3
Session button label
(for connected call)
Displays information (such as phone number and duration) about a connected
call on the line.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
4
Session button label
(for held call)
Displays information (such as phone number and duration) about a held call on
the line.
Press the corresponding session button to resume the held call.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
5
New Call icon
Indicates you can press the corresponding session button to make a new call.
6
Softkeys
Softkey options for the selected (highlighted) call only.
If you select a different call (for example, you press a feature button, press the
Navigation pad, or answer a ringing call), the softkey options may change.
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Features of Your Cisco Unified IP Phone
Phone Screen
Phone with Multiple Lines
If you have multiple lines, you may find it useful to use All Calls to view all calls on all lines. Your system
administrator can also set up your Primary Line key to automatically display all calls on all lines.
If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll
down the call list and select the call.
For more information, contact your system administrator.
1
Primary line label
Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is selected. In this case, the primary
line is selected, and the information displayed is for the primary line only.
2
Header
Displays the date, time, and other information (such as phone number) about the selected
line.
If you are on a call and highlight the header instead of a call, the displayed softkeys are the
same as those that display when the phone is idle. This is useful, for example, if you want
to access the Forward All or New Call softkeys while you are on a call.)
3
Session label (with Connected
Call icon)
Displays information (such as call status and duration) about a connected call associated with
the selected line.
4
Session labels (with Held Call
icons)
Display information (such as call status and duration) about held calls associated with the
selected line.
Calls are displayed on the right side of the phone screen from the oldest (at the top) to the
newest.
Press the session button next to a Held Call icon to resume the held call for that session.
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Features of Your Cisco Unified IP Phone
Cisco Unified IP Phone 9951
5
Softkeys
Softkey options for the selected call only.
If you select a different call (for example, you press a feature button or the Navigation pad,
or answer a ringing call), the softkey options may change.
6
Answer label
Displays if your system administrator has assigned the Answer feature to the programmable
feature button.
Press this label or the corresponding button to answer the oldest incoming call without having
to scroll down the call list and select the call.
7
Speed-dial label
Displays if you or your system administrator assigned a speed dial to the programmable
feature button. This is useful if you tend to have more than five active calls on your phone.
8
Nonprimary line labels
Display calls and information about nonprimary phone lines.
9
All Calls label
Displays if the All Calls feature is enabled. Press the corresponding button to display all calls
on all lines.
Calls are displayed on the right side of the phone screen from the oldest (at the top) to the
newest.
When you are on a call, press All Calls once to select the current call or the first call on the
list; press All Calls twice to select the header. With the header selected, the displayed softkeys
are the same as those that display when the phone is idle. This is useful, for example, if you
have multiple calls on your phone and want to access the New Call softkey.
Using the All Calls feature is recommended if you have multiple lines on your phone.
Your system administrator can also set up your phone so that the primary line key displays
the same list as All Calls. For more information, contact your system administrator.
Cisco Unified IP Phone 9951
The following sections describe attributes of the Cisco Unified IP Phone 9951.
Phone Connections for Cisco Unified IP Phone 9951
Connect your phone to the corporate IP telephony network, using the following diagram.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Features of Your Cisco Unified IP Phone
Phone Connections for Cisco Unified IP Phone 9951
1
DC adapter port (DC48V)
6
Handset connection
2
AC-to-DC power supply (optional for the
7
network port connection but required for a wifi
connection)
Analog headset connection (headset optional)
3
AC power wall plug (optional)
8
USB port
4
Network port (10/100/1000 SW) with
IEEE 802.3af and 802.3at power enabled
9
Anti-theft security connector (lock optional)
5
Computer port (10/100/1000 PC) connection
10 Camera pin holes (for Cisco Unified
Video Camera)
The following picture shows the side of the phone.
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Features of Your Cisco Unified IP Phone
Bluetooth
Note
1
USB port
3
2
Accessory connector; for example, for
4
connecting a Cisco Unified IP Phone Expansion
Module
Speaker port for output to optional
external speakers
Microphone port for input from optional external
microphone
Each USB port supports a maximum of five supported and nonsupported devices that are connected to
the phone. Each device connected to the phone is included in the maximum device count. For example,
your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules,
one hub, and one other standard USB device on the side port and five additional standard USB devices
on the back port. Many third-party USB products count as multiple USB devices, for example, a device
containing USB hub and headset can count as two USB devices. For more information, see the USB device
documentation.
Bluetooth
Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and
pair up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default
for use with the phone.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
• Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed
Dial or All Calls. These buttons are also called feature buttons.
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Features of Your Cisco Unified IP Phone
Buttons and Hardware
• Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or
(when not being used for an active call) initiating phone functions such as displaying missed calls. Each
call on your phone is associated with a session button.
1
Phone screen
Shows information about your phone, including directory number, call information (for
example, caller ID, icons for an active call or call on hold) and available softkeys.
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Features of Your Cisco Unified IP Phone
Buttons and Hardware
2
Session buttons
Each button corresponds with an active call or a call function. When you press the button,
the action depends on the state of the phone:
• Active calls: Press the button to take the default action for an active call. For example,
press the session button for a ringing call to answer the call and press the button on
a held call to resume the call. Session information, such as caller ID and call duration,
appears on the phone screen next to the session button.
• Call functions: When a session button is not being used for an active call, it can be
used to initiate functions on the phone, as indicated by the adjacent phone screen
icons. For example, press the session button to display missed calls, take the phone
off hook, or dial your voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately
dim and brighten), or appear solid (glow without interruption).
•
•
•
•
•
Flashing amber
: Ringing call. Press this button to answer the call.
Solid green
: May be a connected call or an outgoing call that is not yet
connected. If the call is connected, press this button to display the call details or the
participants of a conference call. If the call is not yet connected, press this button to
end the call.
Pulsing green
: Held call. Press this button to resume the held call.
Solid red
: Shared line in use remotely. Press this button to barge into the call
(if Barge is enabled).
Pulsing red
the held call.
: Shared line call put on hold remotely. Press this button to resume
The positions of the session buttons and feature buttons can be reversed on phones that use
a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
3
Softkey buttons
Allow you to access the softkey options (for the selected call or menu item) displayed on
your phone screen.
4
Back button
Returns to the previous screen or menu.
5
Release button
Ends a connected call or session.
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Features of Your Cisco Unified IP Phone
Buttons and Hardware
6
Navigation pad and Select button The four-way Navigation pad allows you to scroll through menus, highlight items, and
move within a text input field.
The Select button (center of the Navigation pad) allows you to select a highlighted item.
The Select button is lit (white) when the phone is in Power Save or Power Save Plus mode.
Press the Select button to override Power Save and Power Save Plus mode.
7
Conference button
Creates a conference call.
8
Hold button
Places a connected call on hold and toggles between an ongoing and held call.
9
Transfer button
Transfers a call.
10
Keypad
Allows you to dial phone numbers, enter letters, and choose menu items by entering the
item number.
11
Speakerphone button
Selects the speakerphone as the default audio path and initiates a new call, picks up an
incoming call, or ends a call. During a call, the button is lit green.
The speakerphone audio path does not change until you select a new default audio path
(for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects them as the default
audio path.
12
Mute button
Toggles the microphone on or off during a call. When the microphone is muted, the button
is lit red.
When muted, you can hear the other parties on the call, but they cannot hear you.
13
Headset button
Selects the headset as the default audio path and initiates a new call, picks up an incoming
call, or ends a call. During a call, the button is lit green.
A headset icon
in the phone screen header line indicates the headset is the default audio
path. This audio path does not change until you select a new default audio path (for example,
by picking up the handset).
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Features of Your Cisco Unified IP Phone
Phone Screen
14
Volume button
Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume
(on hook).
Silences the ringer on the phone if an incoming call is ringing.
15
Autodials your voicemail system (varies by system).
Messages button
16
Applications button
Opens/closes the Applications menu. Depending on how your system administrator sets
up the phone, use it to access applications such as call history, preferences, and phone
information.
17
Contacts button
Opens/closes the Contacts menu. Depending on how your system administrator sets up the
phone, use it to access personal directory, corporate directory, or call history.
18
Phone display
Can be positioned to your preferred viewing angle.
19
Programmable feature buttons
(also called feature buttons)
Each button corresponds to a phone line, speed dial, and calling feature.
Press a button for a phone line to display the active calls for that line.
If you have multiple lines, you may have an All Calls button that displays a consolidated
list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your
system administrator may have set up the primary line to automatically display all calls.
For information on your set up, contact your system administrator.
Color LEDs indicate the line state:
•
•
•
Amber
Green
Red
: Ringing call on this line
: Active or held call on this line
: Shared line in-use remotely
The position of the programmable feature buttons can be reversed with the position of the
session buttons on phones that use a locale with a right-to-left reading orientation, such as
Hebrew and Arabic.
20
Handset with light strip
The handset light strip lights up to indicate a ringing call (flashing red) or a new voice
message (steady red).
Phone Screen
The way that your system administrator set up your phone determines what is displayed on your phone screen.
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Features of Your Cisco Unified IP Phone
Phone Screen
Phone with Single Line
1
Line label
Displays the line phone information.
2
Header
Displays the date, time, and other information (such as phone number) about the selected
line.
3
Session button label (for connected Displays information (such as phone number and duration) about a connected call on the
call)
line.
The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds
60 minutes. Then the timer counts hours and minutes (HH:MM).
4
Session label (for held call)
Displays information (such as phone number and duration) about a held call on the line.
Press the corresponding session button to resume the held call.
The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds
60 minutes. Then the timer counts hours and minutes (HH:MM).
5
New Call icon
Indicates you can press the corresponding session button to make a new call.
6
Softkeys
Softkey options for the selected (highlighted) call only.
If you select a different call (for example, you press a feature button, press the Navigation
pad, or answer a ringing call), the softkey options may change.
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Features of Your Cisco Unified IP Phone
Phone Screen
Phone with Multiple Lines
If you have multiple lines, you can use All Calls to view all calls on all lines. Your system administrator can
also set up your primary line key to automatically display all calls on all lines.
If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll
down the call list and select the call.
For more information, contact your system administrator.
1
Primary line label
Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is selected. In this
case, the primary line is selected, and the information displayed is for the
primary line only.
2
Header
Displays the date and time, and information (such as phone number) about
the selected line.
3
Session label (with Connected Call icon)
Displays information (such as call status and duration) about a connected
call associated with the selected line.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
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Features of Your Cisco Unified IP Phone
Cisco Unified IP Phone 9971
4
Session label (with Held Call icon)
Display information (such as call status and duration) about held calls
associated with the selected line.
Calls are displayed on the right side of the phone screen from the oldest (at
the top) to the newest.
Press the session button next to a Held Call icon to resume the held call for
that session.
The timer counts the call duration in minutes and seconds (MM:SS) until the
call exceeds 60 minutes. Then the timer counts hours and minutes (HH:MM).
5
Softkeys
Softkey options for the selected call only.
If you select a different call (for example, you press a feature button, press
the Navigation pad, or answer a ringing call), the softkey options may change.
6
Answer label
Displays if your system administrator has assigned the Answer feature to the
programmable feature button.
Press this label or the corresponding button to answer the oldest incoming
call without having to scroll down the call list and select the call.
7
Speed-dial label
Displays if you or your system administrator assigned a speed dial to the
programmable feature button.
8
Nonprimary line labels
Display information about nonprimary phone lines.
9
All Calls label
Displays if the All Calls feature is enabled. Press the corresponding button
to display all calls on all lines.
Calls are displayed on the right side of the phone screen from the oldest (at
the top) to the newest.
Press the button once to select the current call or first call on the list. Press
the button twice to select the header line, which allows you to make a new
call.
With multiple lines, you may prefer the All Calls view.
Your system administrator can also set up your phone so that the primary
line key displays the same list as the All Calls button. For more information,
contact your system administrator.
Cisco Unified IP Phone 9971
The following sections describe attributes of the Cisco Unified IP Phone 9971.
Phone Connections for Cisco Unified IP Phone 9971
Connect your phone to the corporate IP telephony network, using the following diagram.
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Features of Your Cisco Unified IP Phone
Phone Connections for Cisco Unified IP Phone 9971
1
DC adapter port (DC48V)
7
Analog headset connection (optional)
2
AC-to-DC power supply (optional for the
8
network port connection but required for a Wi-Fi
connection)
USB port
3
AC power wall plug (optional)
9
Anti-theft security lock connector (lock optional)
4
Network port (10/100/1000 SW) with
IEEE 802.3af and 802.3at power enabled
10 Camera pin holes (for Cisco Unified
Video Camera)
5
Computer port (10/100/1000 PC) connection
11
6
Handset connection
Secure Digital I/O (SDIO) slot (not used for this
release)
The following picture shows the side of the phone.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Features of Your Cisco Unified IP Phone
Wireless Connection and Bluetooth
Note
1
USB port
3
2
Accessory connector; for example, for connecting 4
a Cisco Unified IP Phone Expansion Module
Speaker port for output to optional
external speakers
Microphone port for input from optional external
microphone
Each USB port supports the connection of up to five supported and nonsupported devices. Each device
connected to the phone is included in the maximum device count. For example, your phone can support
five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other
standard USB device) on the side port and five additional standard USB devices on the back port. Many
third-party USB products count as multiple USB devices, for example, a device containing USB hub and
headset can count as two USB devices. For more information, see the USB device documentation.
Wireless Connection and Bluetooth
Your phone can be connected to a wireless network using 802.11a or 802.11b/g, but your system administrator
sets up the connection. For more information, contact your system administrator.
Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can pair and
connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the
default for use with the phone.
Buttons and Hardware
Your phone provides quick access to your phone lines, features, and call sessions:
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Features of Your Cisco Unified IP Phone
Buttons and Hardware
• Use the feature buttons (on the left) to view calls on a line or access features such as Speed Dial or All
Calls.
• Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or
resuming a held call. Each call on your phone is associated with a session button.
1
Phone screen
Shows information about your phone, including directory number, call information (for
example, caller ID, icons for an active call or call on hold) and available softkeys.
Phone screen items, such as menu options and softkeys, are touch-sensitive.
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Features of Your Cisco Unified IP Phone
Buttons and Hardware
2
Session buttons
Each button corresponds with an active call or a call function. When you press the button,
the action depends on the state of the phone:
• Active calls: Press the button to take the default action for an active call. For example,
press the session button for a ringing call to answer the call and press the button on
a held call to resume the call. Session information, such as caller ID and call duration,
appears on the phone screen next to the session button.
• Call functions: When a session button is not being used for an active call, it can be
used to initiate functions on the phone, as indicated by the adjacent phone screen
icons. For example, press the session button to display missed calls, take the phone off
hook, or dial your voicemail system (with a Voicemail icon).
Color LEDs reflect the call state. LEDs can flash (blink on and off rapidly), pulse (alternately
dim and brighten), or appear solid (glow without interruption).
•
•
•
•
•
Flashing amber
: Ringing call. Press this button to answer the call.
Solid green
: May be a connected call or an outgoing call that is not yet
connected. If the call is connected, press this button to display the call details or the
participants of a conference call. If the call is not yet connected, press this button to
end the call.
Pulsing green
: Held call. Press this button to resume the held call.
Solid red
: Shared line in use remotely. Press this button to barge into the call
(if Barge is enabled).
Pulsing red
the held call.
: Shared line call put on hold remotely. Press this button to resume
The positions of the session buttons and feature buttons can be reversed on phones that use
a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
3
Back button
Returns to the previous screen or menu.
4
Release button
Ends a connected call or session.
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Features of Your Cisco Unified IP Phone
Buttons and Hardware
5
Navigation pad and Select button The four-way Navigation pad allows you to scroll through menus, highlight items, and
move within a text input field.
The Select button (center of the Navigation pad) allows you to select a highlighted item,
disable the phone screen for cleaning, or enable the phone screen if it is in power-save
mode.
The Select button is lit (white) when the phone is in Power Save or Power Save Plus mode.
Press the Select button to override Power Save and Power Save Plus mode.
6
Conference button
Creates a conference call.
7
Hold button
Places a connected call on hold and toggles between an active and held call.
8
Transfer button
Transfers a call.
9
Keypad
Allows you to dial phone numbers, enter letters, and choose menu items by entering the
item number.
10
Speakerphone button
Selects the speakerphone as the default audio path and initiates a new call, picks up an
incoming call, or ends a call. During a call, the button is lit green.
The speakerphone audio path does not change until you select a new default audio path
(for example, by picking up the handset).
If external speakers are connected, the Speakerphone button selects them as the default
audio path.
11
Mute button
Toggles the microphone on or off during a call. When the microphone is muted, the button
is lit red.
When muted, you can hear the other parties on the call, but they cannot hear you.
12
Headset button
Selects the wired or wireless headset as the default audio path and initiates a new call, picks
up an incoming call, or ends a call. During a call, the button is lit green.
A headset icon
in the phone screen header line indicates the headset is the default audio
path. This audio path does not change until a new default audio path is selected (for example,
by picking up the handset).
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Features of Your Cisco Unified IP Phone
Phone Screen
13
Volume button
Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume
(on hook).
Silences the ringer on the phone if an incoming call is ringing.
14
Autodials your voicemail system (varies by system).
Messages button
15
Applications button
Opens/closes the Applications menu. Depending on how your system administrator sets
up the phone, use it to access applications such as call history, preferences, and phone
information.
16
Contacts button
Opens/closes the Contacts menu. Depending on how your system administrator sets up the
phone, use it to access personal directory, corporate directory, or call history.
17
Phone display
Can be positioned to your preferred viewing angle.
18
Programmable feature buttons
(also called feature buttons)
Correspond to phone lines, speed dials, and calling features.
Press a button for a phone line to display the active calls for that line.
If you have multiple lines, you may have an All Calls button that displays a consolidated
list of all calls from all lines (oldest at the top). If you do not see the All Calls button, your
system administrator may have set up the primary line to automatically display all calls.
For information on your set up, contact your system administrator.
Color LEDs indicate the line state:
•
•
•
Amber
Green
Red
: Ringing call on this line
: Active or held call on this line
: Shared line in-use remotely
The positions of the session buttons and feature buttons can be reversed on phones that use
a locale with a right-to-left reading orientation, such as Hebrew and Arabic.
19
Handset with light strip
The handset light strip lights up to indicate a ringing call (flashing red) or a new voice
message (steady red).
Phone Screen
The way that your system administrator set up your phone determines what is displayed on your phone screen.
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Features of Your Cisco Unified IP Phone
Phone Screen
Phone with Single Line
1
Header
Displays the date, time, and information (such as phone number) about the selected line.
2
Primary line label
Displays the primary line phone information.
3
Session label
Displays information (such as call status and duration) about active calls associated with
the selected line. Calls are displayed in order of the oldest (at the top) to the newest.
The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds
60 minutes. Then the timer counts hours and minutes (HH:MM).
4
New Call icon
A touch-sensitive icon you can press to make a new call.
5
Softkeys
Touch-sensitive softkey options for the selected (highlighted) call only.
If you select a different call (for example, you press a feature button, press the Navigation
pad, or answer a ringing call), the softkey options may change.
Phone with Multiple Lines
If you have multiple lines, you can use All Calls to view all calls on all lines. Your system administrator can
also set up your primary line key to automatically display all calls on all lines.
If you handle many calls at one time, use Answer to answer the oldest incoming call without having to scroll
down the call list and select the call.
For more information, contact your system administrator.
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Features of Your Cisco Unified IP Phone
Phone Screen
1
Header
Displays the date and time, and information (such as phone number) about the selected line.
(If you are on a call and highlight the header instead of a call, the softkeys that display are the
same as those that display when the phone is idle. This is useful, for example, if you want to
access the Forward All or New Call softkeys while you are on a call.)
2
Session label (for connected Displays information (such as call status and duration) about a connected call on the selected
call)
line.
The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60
minutes. Then the timer counts hours and minutes (HH:MM).
3
Session label (for held call) Display information (such as call status and duration) about held calls associated with the selected
line.
Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.
Press the session button next to a Held Call icon to resume the held call for that session.
The timer counts the call duration in minutes and seconds (MM:SS) until the call exceeds 60
minutes. Then the timer counts hours and minutes (HH:MM).
4
Softkeys
Touch-sensitive softkey options.
5
Answer label
Displays if your system administrator has assigned the Answer feature to the programmable
feature button.
Press this label or the corresponding button to answer the oldest incoming call without having
to scroll down the call list and select the call.
6
Speed-dial label
Displays if you or your system administrator assigned a speed dial to the programmable feature
button.
7
Nonprimary line labels
Display information about nonprimary phone lines.
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Features of Your Cisco Unified IP Phone
General Phone Information
8
All Calls label
Displays if the All Calls feature is enabled. Press the corresponding button to display all calls on
all lines.
Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.
When you are on a call, press All Calls once to select the current call or the first call on the list;
press All Calls twice to select the header. With the header selected, the softkeys that display are
the same as those that display when the phone is idle. This is useful, for example, if you have
multiple calls on your phone and want to access the New Call softkey.
Using the All Calls feature is recommended highly if you have multiple lines on your phone.
9
Primary line label
Displays information about the primary phone line.
Look for the blue icon on the line label to see which line is selected. In this case, the primary line
is selected, and the information displayed is for the primary line only.
Your system administrator can also set up your phone so that the primary line key displays the
same list as the All Calls button. For more information, contact your system administrator.
General Phone Information
This section contains information which is common to all the IP Phone models in this guide.
Connect Footstand
If your phone is placed on a table or desk, connect the footstand to the back of the phone.
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Features of Your Cisco Unified IP Phone
Adjust Phone Display Viewing Angle
Procedure
Step 1
Step 2
Insert the curved connectors into the lower slots.
Lift the footstand until the connectors snap into the upper slots.
Note
Connecting and disconnecting the footstand may require a little more force than you expect.
Adjust Phone Display Viewing Angle
The viewing angle of the phone display can be adjusted according to your preference.
Procedure
Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display)
with your right hand, and then move your hands back and forth in opposite directions to adjust the angle.
The following figure shows the display angle of the Cisco Unified IP Phone 9971.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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Features of Your Cisco Unified IP Phone
Navigate and Select Items
Navigate and Select Items
Task
Action
Example
Scroll to highlight an item.
Press the Navigation pad.
Highlight a call from the missed call list.
Select an item by number.
Press the corresponding number on the
keypad.
Press 2 to select the second item in the
Applications menu.
Select an item using the Select button. Press Select at the center of the Navigation
pad.
Highlight the Preferences application and
press Select.
Navigate to a submenu.
Highlight the menu item and press the item
number on the keypad.
Highlight the Network Setup menu, then press
1 to open the submenu.
Press the line button.
Press the line button and then press Forward
All to forward calls on that line.
(A right arrow (>) next to the menu
item indicates that a submenu exists.) Or press the down arrow on the Navigation
pad and then press the Select button.
Select a line to use a calling feature
(when the line is idle).
Indicators of your line selection include:
• The selected line is displayed on the
phone screen header.
• Color of the icon (on the line label)
changes to blue.
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Features of Your Cisco Unified IP Phone
Power Save and Power Save Plus
Task
Action
Select a line to use a calling feature
Press the line button.
(when the line has one or more active Indicators of your line selection include:
calls).
• The selected line is displayed on the
phone screen header.
Example
Press the line button twice and then press
Forward All to forward calls on that line.
• Color of the icon (on the line label)
changes to blue.
Power Save and Power Save Plus
There are two levels of energy-saving modes that your system administrator can set up:
• Power Save—The phone display goes blank when not in use for a period of time, reducing the power
requirements.
• Power Save Plus—The phone display goes blank, turning the phone off and on at predetermined times.
The power to the phone is significantly reduced.
Power Save
Depending on how your system administrator set up your phone, the phone display may go into a power-save
mode (the phone screen appears blank and the Select button is lit white).
To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset.
Power Save Plus
Your Cisco Unified IP Phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus.
Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save
energy.
Ten minutes before the scheduled sleep time, the Select button flashes and you receive a message that your
phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone
play. The ringtone plays according to the following schedule:
• At 10 minutes before power off, the ringtone plays four times
• At 7 minutes before power off, the ringtone plays four times
• At 4 minutes before power off, the ringtone plays four times
• At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about
to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If
you do not press the button or any key, your phone powers down.
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Features of Your Cisco Unified IP Phone
Clean Phone Display
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time
before telling you of the pending power shutdown. Before the shutdown happens, you see a message to remind
you that your phone is about to power off.
After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period
of time, a message displays to alert you that the phone is about to power down. At the configured wake time,
your phone powers up.
Wake and sleep times are also linked to the configured days that you normally work. If your requirements
change (for example, your work hours or work days change), contact your system administrator to have your
phone reconfigured.
For more information about EnergyWise and your phone, contact your system administrator.
Clean Phone Display
When the phone is in sleep mode, the touchscreen is blank and the Select button is not lit. When the phone
is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after
you finish cleaning. If the phone is likely to wake up during cleaning, wake it up or wait until it is awake
before following the preceding cleaning instructions.
Caution
Use only a soft, dry cloth to wipe the phone display. Do not use any liquids or powders on the phone
because they can contaminate phone components and cause failures.
Procedure
Step 1
Before cleaning the phone display, press Select until you see the message Touchscreen Disabled to
disable the phone screen.
The phone screen reenables automatically after 60 seconds.
Step 2
To reenable the phone screen manually after cleaning, press Select until you see the message Touchscreen
Enabled.
Adjust Handset Rest
If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not
slip out of the cradle.
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Features of Your Cisco Unified IP Phone
Phone and Cable Lock
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Remove the handset from the cradle and pull the plastic tab from the handset rest.
Rotate the tab 180 degrees.
Hold the tab between two fingers, with the corner notches facing you.
Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Return the handset to the handset rest.
Phone and Cable Lock
You can secure the Cisco Unified IP Phone 8961, 9951, and 9971 to a desktop by using a laptop cable lock.
The lock connects to the antitheft security connector on the back of the phone and the cable can be secured
to a desktop.
The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include the
Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security
slot on the back of the phone.
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Features of Your Cisco Unified IP Phone
Phone and Cable Lock
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CHAPTER
2
Applications
• Call History, page 35
• Cisco IP Manager Assistant, page 40
• Preferences, page 47
• Accessories, page 52
• WLAN Sign-In, page 57
• Running Applications, page 59
• Phone Information, page 60
• Administrator Settings, page 60
• VPN Client, page 60
Call History
Call History allows you to view information about the last 150 calls on your phone. The Call History lists
individual calls and call groups chronologically from the most recent call to the oldest one. If your phone has
multiple lines, calls on all lines are added together. The oldest calls over the 150-call limit are dropped from
the history.
In the Call History screen, the line information (such as “Line: 5623”) displays in the upper right corner to
indicate the line name or number for which the call history is displayed.
If set up by your administrator, you see icons beside each Call History entry. The icon shows the status
(Unknown, Idle, Busy, or DND) of the person who made the call.
For each call record or call group, an icon to the left of the caller ID shows the call type:
•
•
•
Received:
Placed:
Missed:
If the caller ID is unavailable, “Unknown” is displayed, and the phone number is listed.
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Applications
Line Status in Call History
Calls for the same caller ID and phone number are grouped together only when if they occur in chronological
order and do not have calls associated. For each group, the time of the latest call and the number of calls (such
as “(3)”) are displayed:
• Incoming (Received) and outgoing (Placed) calls are grouped together.
• Missed calls are grouped together in a separate group.
For each individual call record or call group, the phone number is listed in blue and is contact sensitive for
touch dialing.
Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a
normal call, and these calls are not grouped even when they are next to each other in the list.
A plus (+) symbol on entries in call history, redial, or call directory indicates that your phone is set up to list
international calls. For more information, contact your system administrator.
The received and placed calls from shared lines are logged in the Call History. To view all the call history
logs, open the Call History screen. The following table describes the call state, icon, and tag for shared lines.
Call state
Call icon
Tag
Locally placed calls
Placed
Locally received calls
Received
Remotely placed calls
Remote Placed
Remotely received calls
Remote Received
Missed calls
Missed
Line Status in Call History
Your Call History list can display the status of monitored lines, if the feature is enabled by your system
administrator. Each call history item in the Call History lists displays an icon to identify the state of the line.
The following states are available:
• Unknown
• Idle
• Busy
• DND
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Applications
View Call History
View Call History
Procedure
Step 1
Perform one of the following actions:
• Press All Calls
.
• Press Applications
Step 2
Step 3
and select Call History.
Use the Navigation pad and Select button to scroll and select a call record or call group.
Press Exit to return to the Applications screen.
View Call Record Details
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Call History.
Select a call record or group and press Details. You may need to press the More softkey first.
When you are on a call record, you can also press the right arrow on the Navigation pad to display the call
details (may be reversed on phones that use a right-to-left mode, such as for Arabic).
• For each individual call, the Details screen displays the line information in the upper right corner, such
as “Line: 5782,” and the call name, call number, alternate number (if available), call disposition (call
type), call duration, and time of the call.
• For each call group, the details shown are the same as for an individual call. The only difference is that
the multiple call-related information is shown, such as call disposition (call type), call duration, and time
of call, because this is a group of calls (Placed/Received or Missed). In a group of Missed calls, individual
records show no call duration.
• For each multiparty or hunt group call, the Details screen displays the line information in the upper right
corner. For the caller ID and number listed at the top of the screen, displays the call name, call number,
alternate number, and the hunt group information, if available.
Step 4
Step 5
Step 6
Press Return to return to the Call History screen.
Press Exit to return to the Applications screen.
While on a connected call, press Show Details to show the Call Details screen.
This screen displays single call information and call duration and updates each second.
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Applications
Filter Call History
Filter Call History
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
.
Use the Navigation pad and Select button to scroll and select Call History.
The default view in Call History is for “All Calls,” which is shown at the top of the screen. The line information,
such as “Line: 5623,” is shown in the upper right corner.
To sort calls for a specific phone line, select that phone line and view the individual calls or call groups for
that line.
To sort by missed calls for the selected line, press Missed Calls softkey.
Press Exit to return to the Applications screen.
Dial from Call History
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Call History.
From the Call History screen, select the call record that you want to dial and perform one of the following
actions:
• Press Call.
• Pick up the handset.
• Press Select.
• Press Speakerphone
Step 4
or Headset
.
When the phone is in idle, you can press the down arrow on the Navigation pad to display the On-Hook
Dialing screen.
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Applications
Edit Number from Call History
Edit Number from Call History
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Press Applications
.
Use the Navigation pad and Select button to scroll and select Call History.
Highlight the call record that you want to edit.
Press EditDial . You may need to press More first.
Press the right or left arrow on the Navigation pad to move the cursor to the desired location.
Press
to delete numbers on the left of the cursor.
Enter numbers using the phone keypad.
Press Call to dial the new edited number.
Press Return
to return the Call History screen.
Clear Call History
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
.
Use the Navigation pad and Select button to scroll and select Call History.
Press Clear List to clear the entire call history on the phone. You may need to press More first.
Confirm the list clearing by pressing Delete or press Cancel.
Press Exit to return to the Applications screen.
Delete Call Record from Call History
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
.
Use the Navigation pad and Select button to scroll and select Call History.
Highlight the individual call record or call group that you want to delete.
To delete an individual call record, press Delete. You may need to press More first.
To delete a call group, press Delete to delete all calls in the group.
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Applications
Cisco IP Manager Assistant
Step 6
Step 7
A Delete Record alert message appears to verify that you want to delete the entire group of calls.
Press Delete to delete the record, or press Cancel if desired.
Press Exit to return to the Applications screen.
Cisco IP Manager Assistant
Cisco IP Manager Assistant (IPMA) provides call routing and other call management features to help managers
and assistants handle phone calls more effectively. The IPMA call routing service intercepts calls that are
made to managers and routes them to specified assistants, to other managers, or to targets defined by
preconfigured call filters. A manager can change the call routing dynamically.
IPMA has three key components:
Manager
A manager is the user whose incoming calls are intercepted by the call routing service.
Assistant
An assistant is the user who handles calls on behalf of a manager.
Assistant Console
The assistant console is a desktop application that can be used by assistants to perform tasks and manage
most features.
Your system administrator configures IPMA to function in shared-line mode or in proxy-line mode. If your
phone is configured in shared-line mode, the assistant phone and the manager phone share the same directory
number. In proxy-line mode, the assistant has a primary line and proxy lines to handle calls for managers.
Manager Phones
The manager phone makes all manager features available with the exception of Manager Configuration.
Managers access the Manager Configuration feature using the web. Your system administrator provides the
URL. Use Manager Configuration to set the default assistant, redirect target, inclusive filters, and exclusive
filters.
To be designated a manager phone, the phone must have a line with a directory number. An intercom line is
optional. If an intercom line is enabled, the current active assistant is the target for the intercom. If there are
no active assistants, no speed dial target exists for the intercom.
The manager accesses the Assistant Watch, Intercept Call, Divert, and Transfer to Voice Mail features from
the phone softkeys.
IPMA automatically logs in a manager when the Cisco IP Manager Assistant service starts. To access Assistant
Services, the manager phone needs to subscribe to the Assistant Primary Phone Service. You subscribe to
services from the Application Menu.
Manager Status Window
The Manager Status window is divided into the Assistant Watch area and the Assistant and Features area.
The Assistant Watch area is located at the top of the status window and displays the caller ID as well as the
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Applications
Manager Phones
elapsed time for an active call handled by an assistant. The Assistant and Features area displays icons to
indicate the presence of an active assistant and icons to display the status of manager features. If a feature is
turned off, the feature icon displays a red, barred circle.
Note
In shared-line mode, the Assistant Watch area is hidden, and only Do Not Disturb is available in the
Assistant and Features area.
Assistant Watch status messages are displayed in the title bar of the Assistant Watch area.
Table 1: Assistant Watch Messages
Message
Meaning
Assistant Watch - On
Assistant Watch is on but no connected or incoming
calls are being redirected to the assistant at this time.
Assistant Watch - Off
Assistant Watch is off. To toggle it on, press Set
Watch.
Call from followed by caller ID
An incoming call was redirected to the assistant and
is currently ringing on the assistant's phone. The
manager can intercept the call.
Caller ID and a timer
The assistant answered the incoming call.
The timer begins when the assistant answers, or
otherwise handles, the call.
Filtering Down
Call Filtering is unavailable at this time.
Related Topics
Subscribe to Assistant Primary Phone Service, on page 42
Manager Settings Menu
The following table describes the manager phone options configured in the Manager Settings menu.
Table 2: Manger Settings Menu Options
Menu Option
Description
Filter
Toggles call filtering off and on.
Filter Mode
Toggles between Inclusive or Exclusive filters.
Assistant
Displays the active assistant. The manager can select other available
assistants from this option. See Select Assistant, on page 42.
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Applications
Assistant Phones
Menu Option
Description
Alert Tone
Toggles alert off and on. Alert tone plays an audio alert to incoming calls
on the manager phone if the call is routed to the assistant phone.
Select Assistant
Procedure
Step 1
Step 2
Press Applications.
Select the appropriate Assistant Phone Service menu item.
The Manager Settings menu opens.
Step 3
Select the Assistant option.
If more than one assistant is available, all associated assistants display.
Step 4
Select the desired assistant.
Subscribe to Assistant Primary Phone Service
Procedure
Step 1
Step 2
Press Applications.
Select Assistant Pri Svc or press 6 on the keypad.
If necessary, subscribe to the Assistant Secondary Phone Service.
Assistant Phones
Assistants access the IPMA features on the computer using the Assistant Console application or directly on
the assistant phone through phone services and softkeys.
Your administrator configures IPMA in either proxy-line or shared-line mode. In shared-line mode, the
assistant phone and the manager phone share a single directory number. In proxy-line mode, the assistant
phone has a primary line and proxy lines to handle calls for manager phones.
To access Assistant Services, the assistant phone needs to subscribe to the Assistant Primary Phone Service.
It may also be necessary to subscribe to Assistant Secondary Phone Services. You subscribe to services from
the Application menu.
To handle calls for managers, the assistant phone must log in to the IPMA service. IPMA supports Single
Sign On (SSO). If you have logged into the Assistant Console you do not need to log in to the IPMA service
on the phone.
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Applications
Assistant Phones
A optional intercom line can be configured if required. The intercom line is a dedicated line; it can only be
used to speak to a specific manager phone, even if the assistant phone is associated with multiple managers.
Related Topics
Subscribe to Assistant Primary Phone Service, on page 42
Log In to IPMA Service on Phone, on page 47
Assistant Console
The Assistant Console is an application interface that can be used by assistants to manage IPMA features and
services.
Assistant Settings Menu
You configure some assistant phone options in the Assistant Settings menu. The following table describes
the options available in the Assistant Settings menu.
Table 3: Assistant Settings Menu Options
Menu Option
Description
CallPlane OverWrite
Toggles between Enabled and Disabled.
Enable this flag to send real time updates while the assistant is on a call.
When enabled, a change in a manager's status displays while the assistant
is on a call. Use this feature to help determine if a manager is busy before
diverting a call to that manager.
Smart Sorting
Toggles between Enabled and Disabled.
Enable this flag to sort the manager list on the Assistant Manager Status
menu by new call event. If disabled, the ordering of the manager list is
static.
Set Divert target
When you press the Redirect softkey, incoming calls for the manager on
the assistant phone get diverted to the divert target, which is either the
currently selected manager (the default) or a directory number.
Softkeys are used to access and manage a variety of assistant tasks. The following table describes the softkeys
available in the Assistant Settings menu.
Table 4: Softkeys in the Assistant Settings window
Softkey
Description
Select
Toggles the settings for CallPlane OverWrite and Smart Sorting. If the Set Divert
Target field is highlighted, press Select to display the assistant Divert Target
screen.
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Applications
Assistant Phones
Softkey
Description
StpUpdt/StrUpdat
Stops or starts automatic refresh of a manager's status in the Assistant Manager
Status window. By default this is enabled (StrUpdat). To prevent automatic
refresh, press StpUpdt. Press StrUpdt to start automatic refresh.
Back
Exits the Assistant Settings menu and returns to the Assistant Manager Status
window.
LogOut
Logs out the assistant from the IPMA service. To resume using IPMA, the assistant
must log back into the IPMA service.
Set Divert Target
Procedure
Step 1
Open the Assistant Manager Status menu.
You may need to log in first.
Step 2
Press AsstSett.
If AsstSett is not visible, press More. You may need to press More twice.
Step 3
Step 4
Step 5
Press Set Divert Target.
Enter the directory number.
Press Save.
Pressing Redirect routes incoming, connected or on-hold calls to this number.
Related Topics
Log In to IPMA Service on Phone, on page 47
Assistant Settings Menu, on page 43
Enable CallPlane Overwrite
Procedure
Step 1
Open the Assistant Manager Status menu.
You may need to log in first.
Step 2
Press AsstSett to open the Assistant Settings Menu.
If AsstSett is not visible, press More. You may need to press More twice.
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Applications
Assistant Phones
Step 3
Step 4
Step 5
Choose CallPlane Overwrite and press Select.
Choose Enable.
Press Save.
Related Topics
Log In to IPMA Service on Phone, on page 47
Assistant Settings Menu, on page 43
Enable Smart Sorting
Procedure
Step 1
Open the Assistant Manager Status menu.
You may need to log in first.
Step 2
Press AsstSett to open the Assistant Settings Menu.
If AsstSett is not visible, press More. You may need to press More twice.
Step 3
Step 4
Step 5
Choose Smart Sorting and press Select.
Choose Enable and press Select.
Press Save.
Related Topics
Log In to IPMA Service on Phone, on page 47
Assistant Settings Menu, on page 43
Assistant Manager Status Menu
The following information is displayed in the Assistant Manager Status menu:
• Assistant status: indicates if the assistant is online or offline.
• Manager list: displays the call status, line number, and call information for each associated manager.
Softkeys are used to access and manage a variety of assistant tasks. The following table describes the softkeys
available in the Assistant Manager Status menu.
Table 5: Softkeys in the Assistant Manager Status Window
Softkey
Description
More
Switches among pages. Press this key if a required key is not visible.
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Applications
Assistant Phones
Softkey
Description
Select
Selects the highlighted manager from the list of managers and opens the Manager
Settings window.
Answer
Answer an incoming call for the corresponding manager.
Exit
Exits the Assistant Service.
Redirect
Immediately diverts incoming, connected or on-hold call to the corresponding
manager (the default) or to another preset directory number.
TransVm
Sends an incoming, connected, or on-hold call to that manager's voice mailbox.
InterCom
Enables the assistant to speak to a manager on an intercom line.
GoOffLine
Takes the assistant offline. If another assistant is configured for the manager, and
if that assistant is online, then that assistant becomes the active assistant for the
manager.
AsstSett
Opens the Assistant Settings window. The assistant uses this to configure settings.
See Assistant Settings Menu, on page 43.
Related Topics
Log In to IPMA Service on Phone, on page 47
Set Divert Target, on page 44
Assistant Settings Menu, on page 43
Manager Settings Menu, on page 41
Manager Settings Menu on Assistant Phone
The Manager Settings menu is used to manage applicable settings on behalf of each associated manager that
appears in the manager list of the Assistant Manager Status window. The available settings depend on whether
your phone is configured in shared-line mode or in proxy-line mode.
In shared-line mode, only the Do Not Disturb feature can be set by the assistant.
In proxy-line mode, the Manager Settings menu on the assistant phone is similar to the Manager Settings
menu on the manager phone. Note that the assistant cannot specify the active assistant phone for the manager
phone, but Do Not Disturb and Divert Calls can be toggled by the assistant. The assistant is also able to set
the manager divert target for the selected manager. If the divert target is set to be blank, then the divert target
is saved as Assistant.
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Applications
Preferences
Log In to IPMA Service on Phone
Procedure
Step 1
Step 2
Step 3
Press Applications.
Select the Assistant Service menu option and press Open.
Select Assistant Login and press Open.
The Assistant Login window opens.
Step 4
Step 5
Step 6
Enter your User ID.
Enter your PIN.
Press Submit.
Preferences
The Preferences menu allows you to set your preferences for phone options.
Ringtone
You can choose a different ringtone for each line that your phone plays to indicate an incoming call. For
information about adding custom ringtones to your phone, contact your system administrator.
Change Ringtone
Procedure
Step 1
Press Applications
.
Use the Navigation pad and Select button to scroll and select Preferences.
Select Ringtone.
If your phone has multiple lines, select a line and press Edit or Select.
Highlight a ringtone.
Press Select or Edit.
Press Play to play the sample ringtone.
Press Set to apply the ringtone.
To apply the ringtone to all lines, press Apply To All.
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10 Press Return
to return to the Preferences screen.
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Applications
Wallpaper
Wallpaper
Your system administrator controls if you can change the wallpaper. If you can change the wallpaper, you
can set up your phone with wallpapers that are provided with the phone, or with your own custom wallpaper.
For more information, contact your system administrator.
Change Wallpaper
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
.
Use the Navigation pad and Select to scroll and select Preferences.
Select Wallpaper and select a wallpaper option.
Press Preview to see the wallpaper on your phone screen.
Press Set to apply the wallpaper to the phone.
Brightness
You can adjust your phone screen brightness level.
Adjust Brightness
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select to scroll and select Preferences.
Select Brightness.
• To increase brightness, press the right arrow on the Navigation pad.
• To decrease brightness, press the left arrow on the Navigation pad.
Step 4
Press Save to set the brightness, or press Cancel to exit.
Bluetooth
If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from
your phone.
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Applications
Adjust Headset Sidetone
Turn On Bluetooth
(For Cisco Unified IP Phone 9951 and 9971 only.)
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Use the Navigation pad and Select button to scroll and select Preferences.
Select Bluetooth.
Press On.
Step 5
The Bluetooth icon
appears on the phone screen header.
(Optional) To add a Bluetooth accessory from this screen, select Bluetooth again and press Add Accessory.
Turn Off Bluetooth
(For Cisco Unified IP Phone 9951 and 9971 only.)
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Use the Navigation pad and Select button to scroll and select Preferences.
Select Bluetooth.
Press Off.
The Bluetooth icon disappears from the phone screen header.
Adjust Headset Sidetone
If your system administrator has sets the Headset Sidetone Controls feature for your phone, you can specify
the volume of your headset from your phone.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Use the Navigation pad and Select button to select Preferences.
Select Headset Sidetone.
Select one of the following sidetone levels:
• Off
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Applications
Call Notifications
• Very Low
• Low
• Normal
• High
Call Notifications
Custom Line Filters enable you to reduce alert activity by filtering it to high-priority lines by allowing you
to set the alerting call notification priority on a subset of lines covered by an alert filter. The custom filter
generates either traditional pop-up alerts or actionable alerts for incoming calls on the selected lines. For each
filter, only the subset of lines under coverage will generate an alert. If a filter is turned off, lines under its
coverage will not show alert notifications.
The administrator configures the default line filter, which is visible to you as the Daily schedule filter. Even
if the administrator has not configured the default filter, the all calls filter and custom filter options are available
to you. If you have not created any custom filters all provisioned lines are covered by the default line filter if
it exists, or all calls if it does not.
You can create and manage your filters from the Call notifications menu option, available under Applications
> Preferences on your phone.
Note
If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable
call alerts apply only to the lines that are covered by filters.
Related Topics
Custom Line Filters, on page 92
Select Active Line Filter
Procedure
Step 1
Step 2
On your phone, select Applications > Preferences.
Highlight Call notifications and press Select.
The currently available filter options display.
Step 3
Highlight the filter to apply and press Select.
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Applications
Barge Confirmation
Barge Confirmation
By default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving
a prompt. When the Barge Alert is set to On, an alert prompt is displayed. Select Yes to barge into the call or
No to cancel the barge.
The prompt for barge is toggled on or off from the Applications > Preferences > Barge Confirmation menu
on the phone.
For more information, contact your administrator.
Related Topics
Prompt for Barge, on page 107
Toggle Prompt for Barge
Procedure
Step 1
Step 2
On your phone, go to Applications > Preferences.
At the Barge Alert menu item, click On to enable the alert or Off to enable Barge.
By default, the barge alert prompt is toggled Off.
Font Size
You can increase or decrease the maximum number of characters the IP phone displays for the Call History
and Call Session window by changing the font size for the displayed characters. To increase the maximum
number of displayed characters, select a smaller font size. To decrease the maximum number of displayed
characters, select a larger font size.
The font size affects the labels in the call screen (caller name and feature key label) and the caller name in
Call History.
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Applications
Accessories
Change Call Screen Font Size
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Applications
.
Use the Navigation pad and Select button to scroll and select Preferences.
Select Font Size.
Select Call Screen.
Choose Huge, Large (Default), Medium, or Small.
Press Return
to return to the Preferences screen.
Change Call History Font Size
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Applications
.
Use the Navigation pad and Select button to scroll and select Preferences.
Select Font Size.
Select Call History.
Choose Small, Large (Default), or Medium.
Press Return
to return to the Preferences screen.
Accessories
You can connect external hardware to your phone using either the headjack, Bluetooth, or USB. The accessory
list, by default, contains an analog headset that can be set up to enable wideband.
View Accessories List
You can connect external hardware to your phone using the headjack, Bluetooth, or USB. The accessory list,
by default, contains an analog headset that can be set up to enable wideband.
Procedure
Step 1
Step 2
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
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Applications
View Accessories Details
Step 3
A list of phone accessories displays.
Press Exit to return to the Applications screen.
View Accessories Details
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
A list of phone accessories displays.
Select an accessory from list and press Details.
The phone screen displays the details of selected accessory. The information displayed on the phone screen
depends on the accessory selected. Most of the accessories provide these details:
• Device Name
• Hostname
• Device Type
• Device Service
• Firmware Version
• Paired Status (for Bluetooth devices)
• Connected Status
• Configured Status
Step 4
Step 5
Press Setup to configure the selected accessory for your phone.
Press Exit to return to the Applications screen.
Set Up Wideband for Analog Headset
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
A list of phone accessories displays.
Select Analog Headset and press Setup.
The phone screen displays the wideband status for the analog headset.
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Applications
Add Bluetooth Accessory
Step 4
Step 5
Step 6
To enable wideband for the analog headset, press Turn On.
To disable wideband for the analog headset, press Turn Off.
Press Return
to return to the Accessories screen.
Add Bluetooth Accessory
Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a
Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from
the Bluetooth accessory manufacturer.
(For Cisco Unified IP Phone 9951 and 9971 only.)
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Select Add Bluetooth Accessory.
The phone searches for discoverable accessories that are supported. When an accessory is found, it is added
to the list in the Adding Bluetooth Accessory screen.
Select the accessory and press Connect.
The phone automatically attempts to connect the accessory using a Bluetooth device PIN of “0000”.
If your accessory requires a different PIN and the Adding PIN screen appears, enter the PIN for your accessory.
When the connection completes, the Bluetooth active icon
checkmark appears next to the connected accessory.
appears on the phone screen header and a
Delete Bluetooth Accessory
(For Cisco Unified IP Phone 9951 and 9971 only.)
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Select a Bluetooth accessory and press Delete.
The Bluetooth accessory disconnects (if it was connected) and does not display on the Accessories list.
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Applications
Connect Bluetooth Accessory
Connect Bluetooth Accessory
(For Cisco Unified IP Phone 9951 and 9971 only.)
Before You Begin
Before you can connect a Bluetooth accessory, it must be already added as an accessory to the phone.
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Select a Bluetooth accessory and press Connect.
When the connection completes, the Bluetooth active icon
checkmark appears next to the connected accessory.
appears on the phone screen header and a
Disconnect Bluetooth Accessory
(For Cisco Unified IP Phone 9951 and 9971 only.)
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Select a Bluetooth accessory and then press Disconnect.
View Camera Details
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Select Cisco Unified Video Camera and press Details.
Press Return
to return to the Accessories screen.
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Applications
View Camera Setup
View Camera Setup
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Select Cisco Unified Video Camera and press Setup.
You can set up the following camera features:
• Auto Transmit
• Brightness
• Viewing Areas
Step 4
Press Return
to return to the Setup screen.
Enable Auto Transmit
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Select Cisco Unified Video Camera.
Press Set-up.
Press Turn On to enable the Auto Transmit feature, or press Return
to return to the Set-up screen.
Adjust Camera Brightness
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Select Cisco Unified Video Camera.
Select Brightness.
• To increase brightness, press the right or up arrow on the Navigation pad.
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Applications
Reset Camera
• To decrease brightness, press the left or down arrow on the Navigation pad.
Step 5
Press Save to set the brightness, or press Return
to return to the Setup screen.
Adjust Camera View Area
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Select Cisco Unified Video Camera.
Select View Area.
• To increase the camera viewing area, press the right or up arrow on the Navigation pad.
• To decrease the camera viewing area, press the left or down arrow on the Navigation pad.
Step 5
Press Save to set the contrast, or press Return
to return to the Setup screen.
Reset Camera
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Select Cisco Unified Video Camera and press Reset.
The phone resets the default configuration of the Cisco Unified Video Camera.
Press Cancel to return to the Accessories screen.
WLAN Sign-In
Before you can access the WLAN network, you must sign in. Your system administrator sets up your phone
for Wi-Fi connectivity. For information about enabling WLAN on your phone, the WLAN security modes
available on your phone, and the site survey that displays the access point information, contact your system
administrator.
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Applications
Sign In to WLAN
Sign In to WLAN
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select WLAN Sign in.
Press Sign in.
After a successful login, the phone displays the Wi-Fi signal strength in the top right corner of the phone
screen.
Your phone notifies you about any Wi-Fi issues by displaying a visual notification on the phone screen.
See the table below for the different types of Wi-Fi signals that appear on your phone.
Icon
Description
No access point detected
Access point detected
Access point signal levels 1–4
Change WLAN Sign-In
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select WLAN Sign in.
Press Select and from the keypad, enter a user ID.
Use
to delete what is in the User ID field. Use the keypad to enter a user ID.
Step 4
Step 5
Step 6
Press the down arrow on the Navigation pad to enter a password.
Press Select and from the keypad, enter a password.
Press Sign-in.
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Applications
Running Applications
Running Applications
You can view the applications that are running on your phone, including those that are not under Applications
menu; for example, Directories. You may first see the disclaimer required for remote workers, if you have
not already accepted it.
View Active Applications
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Running Applications.
The phone displays a list of applications running on the phone including those that are not under the Application
menu.
Press Exit to return to the Applications screen.
Switch to Active Application
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Use the Navigation pad and Select button to scroll and select Running Applications.
Choose a running application and press Switch To to open and use the selected application.
Press Exit to close the application.
Close Active Application
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Running Applications.
Select a running application and press Close App to close the application.
• Press Close to close the application without saving the changes.
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Applications
Phone Information
• Press Cancel to cancel the close application operations.
Step 4
Press Exit to return back to the Applications screen.
Phone Information
The Phone Information window displays the following information about your phone:
• Model Number
• IP Address (some phones display IPv4 Address and IPv6 Address)
• MAC Address
• Active Load
• Last Upgrade
• Active Server
• Stand-by Server
View Phone Information
Procedure
Step 1
Step 2
Step 3
Press Applications
.
Use the Navigation pad and Select button to scroll and select Phone Information.
Press Exit softkey to return to the Applications screen.
Administrator Settings
For information on accessing and changing the Administrator Settings, contact your system administrator.
VPN Client
The VPN Client establishes a virtual private network (VPN) connection on your phone when a phone is located
outside a trusted network or when network traffic crosses untrusted networks. Your system administrator
configures the VPN Client feature as needed.
If your phone is configured for VPN Client, the status of Auto-Detect Network Connection determines if a
VPN connection is possible. The status depends on the following situations:
• When your phone is located outside the corporate network:
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Applications
Connect Through VPN
• If Auto-Detect Network Connection is disabled, a VPN connection is possible. The Sign In screen
appears, and the phone prompts for credentials. On the phone in the VPN window ( Applications
> VPN), you can toggle the VPN Enabled field to control the ability of the phone to attempt a
VPN connection.
• If Auto-Detect Network Connection is enabled, the Sign In screen appears, and the phone prompts
for your credentials, based on the authentication method that your system administrator configured
on your phone.
• When your phone is located inside the corporate network:
• If Auto-Detect Network Connection is disabled, a VPN connection is possible. The Sign In screen
appears, and the phone prompts for credentials. On the phone in the VPN window (Applications
> VPN), you can toggle the VPN Enabled field to control the ability of the phone to attempt a
VPN connection.
• If Auto-Detect Network Connection is enabled, you cannot connect through VPN, so the Sign In
screen does not appear, and the phone does not prompt for credentials.
To view VPN status messages, press Applications
and then select Administrator Settings > Status
> Status Messages. For more information, contact your system administrator.
Connect Through VPN
Procedure
Step 1
After you turn on your phone and the VPN Sign In screen appears (except with certificate authentication
mode), enter your credentials based on the configured authentication method:
• Username and password: Enter the username and the password that your system administrator gave you.
• Certificate and password: Enter the password that your system administrator gave you. Your username
is derived from the certificate.
• Certificate: If the phone uses only a certificate for authentication, the Sign In screen does not appear,
and phone displays the status of the phone attempting the VPN connection.
Step 2
When the power is lost or reset under some circumstances, the stored credentials are cleared.
Select Sign In to connect.
If you press Cancel while the phone is attempting the connection, the connection attempt stops, and the Sign
In screen appears again. If you press Cancel again, the VPN menu appears and shows the VPN Enabled field
as Off. The phone will not attempt a VPN connection again until you set the VPN Enabled field to On.
VPN Connection Settings
The VPN window (Applications > VPN) consists of these fields:
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Applications
Cisco VXC VPN
• Enable or disable VPN: If Auto-Detect Network Connection is disabled, toggle the VPN Enabled field
to control the ability of the phone to attempt a VPN connection.
• Change credentials: Select Change Credentials to change the user ID and password. If the authentication
is certificate-only or VPN Enabled is Off, the option is dimmed.
• View VPN status: The VPN Status field displays Connected or Not Connected.
Cisco VXC VPN
The Cisco VXC VPN provides integrated VPN functionality for Cisco Virtualization Experience Clients
(Cisco VXC) 2111 and 2112. The feature enables VPN tunneling for the Cisco VXC 2111 and Cisco VXC
2112 clients when they are attached to a Cisco Unified IP Phone.
Your administrator must enable the Cisco VXC VPN functionality. You can then start the VPN connection
for the Cisco VXC by signing in to the VPN for the attached IP phone.
Your administrator can set up the phone to direct all traffic across one shared VPN tunnel or split the phone
and Cisco VXC traffic between two separate tunnels. In the latter case, your administrator can also set up the
phone to prompt you to sign in only once to establish both tunnels or to sign in separately for each tunnel.
Whether you are using single or dual tunnels, the VXC VPN Status appears as Connected when the Cisco
VXC is successfully connected to a VPN tunnel.
Status and Statistics
To view Cisco VXC VPN status messages, choose Applications > VPN, and check the VXC VPN Status
field.
To view VXC VPN statistics, choose Applications > Administrator Settings > Status > VPN Statistics.
For more information, contact your system administrator.
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CHAPTER
3
Contacts
• Contacts Overview, page 63
• Corporate Directory, page 63
• Personal Directory, page 64
Contacts Overview
The Cisco Unified IP Phone 8961, 9951, and 9971 provide you with access to corporate and personal contacts.
You may see other directories listed in Contacts. For more information, see your system administrator.
Corporate Directory
The Corporate Directory contains corporate contacts that you can access on your phone. Your system
administrator sets up and maintains the directory.
Search and Dial Contact
Procedure
Step 1
Step 2
Step 3
Press Contacts
.
Use the Navigation pad and Select button to scroll and select Corporate Directory.
Select one or all of these search criteria to search for a coworker:
• First Name
• Last Name
Step 4
Step 5
Enter the search criteria information, press Submit, and select a contact.
To dial, perform one of these actions:
• Press Dial.
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Contacts
Search and Dial Contact While on Call
• Press Select.
• From the keypad, press the number that displays in the upper right corner of the contact label.
• Press Speakerphone
• Press Headset
.
.
• Pick up the handset.
Search and Dial Contact While on Call
Procedure
Step 1
Step 2
Step 3
Press Contacts
.
Use the Navigation pad and Select button to scroll and select Corporate Directory.
Select one or both of these search criteria to search for a coworker:
• First Name
• Last Name
Step 4
Step 5
Enter the search criteria information and press Search .
Press Dial.
The phone puts the existing call on hold and makes the new call.
Personal Directory
The personal directory contains a list of your personal contacts. You can assign fast-dial codes to your personal
directory entries for fast dialing.
There are two ways you can set up and maintain your personal directory:
• Phone—Using your phone, you can:
◦Set up and use Personal Directory
◦Assign and use fast-dial codes
• User Options Web Pages—Using User Options web pages, you can also set up and use your personal
directory.
Related Topics
User Options Web Pages, on page 117
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Contacts
Personal Directory Options
Personal Directory Options
The following sections describe the personal directory options.
Sign In and Out of Personal Directory
The phone automatically logs you out after a certain amount of time. This time limit can vary. For more
information, contact your system administrator.
Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts
.
Use the navigation pad and Select button to scroll and select Personal Directory.
Enter the user ID and PIN provided by your system administrator and press Submit.
To logout, select Log Out, press Select, and then press OK.
Add Personal Directory Entry from Phone
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press Contacts
.
Sign in to Personal Directory.
Select Personal Address Book.
The Search for an entry screen displays.
Press Submit.
Press New. You may need to press More first.
Enter the nickname information.
You can also enter a name.
Press Phones and enter the phone numbers.
Make sure you include any required access codes, such as 9 or 1.
Press Submit to add the entry to your personal directory.
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Contacts
Personal Directory Options
Search for Entry in Personal Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts
.
Sign in to Personal Directory.
Select Personal Address Book.
Select one, all, or none of these criteria to search for an entry:
• Last Name
• First Name
• Nickname
Step 5
Enter the search criteria information and press Submit.
Dial Number from Personal Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Contacts
.
Sign in to Personal Directory.
Select Personal Address Book and search for an entry.
Select the personal address book entry that you want to dial.
Press Dial.
Delete Personal Directory Entry
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Contacts
.
Sign in to Personal Directory.
Select Personal Address Book and search for an entry.
Press Select.
Press Edit.
Press Delete.
You may need to press More first.
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Contacts
Fast-Dial Codes with Personal Directory
Step 7
Press OK to confirm the deletion.
Edit Personal Directory Entry
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press Contacts
.
Sign in to Personal Directory.
Select Personal Address Book and search for an entry.
Press Select.
Press Edit.
Modify the entry information.
Press Phones to modify a phone number.
Pres Update.
Fast-Dial Codes with Personal Directory
The following sections describe using the fast-dial codes with Personal Directory.
Assign Fast-Dial Code to Personal Directory Entry
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Press Contacts
.
Use the Navigation pad and Select button to scroll and select Personal Directory.
Select Personal Address Book.
Enter the name information and press Submit.
Press Select and then press FastDial.
Select a number and press Select.
Scroll to an unassigned fast-dial index. You may have to press Next to get to more fast-dial indexes.
Press Select.
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Contacts
Fast-Dial Codes with Personal Directory
Place Call Using Fast-Dial Code
Procedure
Step 1
Step 2
Step 3
Step 4
Press Contacts
.
Sign in to Personal Directory.
Select Personal Fast Dials and scroll to a fast-dial code. You may have to press Next to get to more fast-dial
codes.
Select the fast-dial code you want to dial and press Dial.
Delete Fast-Dial Code
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Press Contacts
.
Sign in to Personal Directory.
Select Personal Fast Dials and search for a fast-dial code.
Select the fast-dial code that you want to delete and press Remove. You may need to press More first.
Select the index to delete.
Press Remove.
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CHAPTER
4
Messages
• Messages Overview, page 69
• Personalize Voicemail, page 69
• Check for Voice Messages, page 69
• Listen to Voice Messages, page 70
Messages Overview
Voice messages are stored on your voicemail system. Your company determines the voicemail system your
phone uses.
For information about the commands that your voicemail service supports, see the voicemail service user
documentation.
Personalize Voicemail
Procedure
Step 1
Step 2
Press Messages
.
Follow the voice prompts.
Check for Voice Messages
Procedure
Check for voice messages in any of these ways:
• Look for a solid red light on your handset.
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Messages
Listen to Voice Messages
You can set up the visual message waiting lamp using your User Options web pages.
•
Look for a Message icon
on a line label.
The red background indicates that there are new voice messages.
When you select a line with a Message icon, a Voicemail icon
screen.
displays on the right side of the phone
Depending on your voicemail system, you might see a count of your new voice messages on the Message
icon
and Voicemail icon
.
If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign.
If call forwarding is set up on a line that has new voice messages, the Call Forward icon
the Message icon on the line label.
replaces
• Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a
call.
The stutter tone is line-specific. You hear it only when using the line that has new voice messages.
You can set up audible message waiting tones using your User Options web pages.
Related Topics
Change Audible Voice Message Indicator Setting Per Line, on page 120
Change Voice Message Indicator Setting Per Line, on page 120
Listen to Voice Messages
After you listen to your new voice messages, the message indicators are updated on the phone screen. If there
are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is
removed from the right side of the phone screen.
Procedure
Step 1
To listen to voice messages, do one of the following:
• Press Messages
•
•
•
Step 2
.
Select a line with a Message icon
Press Session
.
next to the Voicemail icon
.
On a Cisco Unified IP Phone 9971 touchscreen, press Voicemail
.
Follow the prompts to listen to your voice messages.
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CHAPTER
5
Calling Features
• Feature Buttons and Softkeys, page 72
• Basic Call Options, page 76
• Actionable Incoming Call Alert, page 78
• Agent Greeting, page 78
• Alert Calls, page 78
• All Calls, page 78
• Answer, page 79
• Assured Services for SIP Lines, page 80
• Auto Answer, page 81
• Barge, page 81
• Call Back, page 82
• Call Chaperone, page 82
• Call Forward, page 83
• Call Park, page 84
• Call Pickup, page 87
• Call Waiting, page 89
• Client Matter Code, page 90
• Conference, page 90
• Custom Line Filters, page 92
• Divert, page 95
• Do Not Disturb, page 95
• Extension Mobility, page 96
• Fast Dial, page 96
• Forced Authorization Code, page 97
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Calling Features
Feature Buttons and Softkeys
• Hold, page 97
• Hold Reversion, page 99
• Hunt Groups, page 99
• Intercom, page 100
• Line Status, page 101
• Malicious Call Identification, page 102
• Meet Me Conference, page 103
• Mobile Connect, page 103
• Mute, page 105
• On-Hook Dialing, page 106
• Plus Dialing, page 106
• Privacy, page 107
• Prompt for Barge, page 107
• Quality Reporting Tool, page 108
• Redial, page 108
• Secure and Nonsecure Indication Tone, page 109
• Shared Lines, page 109
• Monitoring and Recording, page 110
• Speed Dial, page 110
• Transfer, page 112
• Uniform Resource Identifier Dialing, page 113
• Video Calls and Security, page 114
• WebDialer, page 114
Feature Buttons and Softkeys
Depending on how your system administrator set up your phone, some features included in this guide may
not be available to you.
The following table provides information about some of the features that are available on softkeys and dedicated
feature buttons and some that your system administrator can set up on programmable feature buttons. Features
that appear on softkeys are set up by your system administrator.
Feature Name
Dedicated Feature
Button
Programmable
Feature Button
Alert Calls
X
All Calls
X
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Softkey
Calling Features
Feature Buttons and Softkeys
Feature Name
Dedicated Feature
Button
Answer
Programmable
Feature Button
Softkey
X
Assured Services for SIP Lines
X
Call Back
X
X
Call Forward All
X
X
Call Park
X
X
Call Park Line Status
X
Call Pickup
X
Call Pickup Line Status
X
Conference
X
X
X (available only while
on a conference)
Divert
X
Do Not Disturb
X
Group Pickup
X
Hold
X
X
Hunt Groups
X
Intercom
X
Malicious Call Identification
(MCID)
X
X
Meet Me
X
X
Mobile Connect
X
X
Other Pickup
X
X
Privacy
X
Quality Reporting Tool (QRT)
X
X
Redial
X
X
Mute
X
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Calling Features
Survivable Remote Site Telephony Overview
Feature Name
Dedicated Feature
Button
Programmable
Feature Button
Softkey
Speed Dial
X
X
Speed Dial Line Status
X
Support for Hold Button on USB
Headset
Transfer
Note
X
X
X (available only during
a transfer)
For details on softkeys used with Cisco IP Manager Assistant (IPMA), see Manager Phones, on page 40
and Assistant Phones, on page 42.
Survivable Remote Site Telephony Overview
If communication between your phone and the Cisco Unified Communications Server is interrupted, you
receive an alert message on your phone. If you are on an active call, the call remains established, and you
enter a failover situation. This failover is the Survivable Remote Site Telephony (SRST) feature.
While in failover, not all the features of your phone are available. The following table describes typical feature
and feature availability, although not all the features may be supported on your phone . For more information
about feature availability during failover, contact your system administrator.
Table 6: Feature support during failover
Feature
Supported
New Call
Yes
End Call
Yes
Redial
Yes
Answer
Yes
Hold
Yes
Resume
Yes
Conference
Yes
Conference to Active Calls (Join) No
Notes
The Active Calls softkey does not
display.
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Calling Features
Survivable Remote Site Telephony Overview
Feature
Supported
Conference List
No
Transfer
Yes
Transfer to Active Calls (Direct
Transfer)
No
Auto Answer
Yes
Call Waiting
Yes
Caller ID
Yes
Notes
Audible Message Waiting Indicator Yes
All Calls Programmable Line Key Yes
Answer Programmable Line Key
Yes
Unified Session Presentation
Yes
Conference is the only feature
supported.
Voicemail
Yes
Your voicemail will not be
synchronized with other users in
the Cisco Unified Communications
Manager cluster.
Speed Dial
Yes
Service IRL Programmable Line
Key
Yes
To Voicemail (iDivert)
No
The iDivert softkey does not
display.
Line Filters
Partial
Lines are supported but cannot be
shared.
Park Monitoring
No
The Park softkey does not display.
Barge
No
You see the message “That feature
is not currently available.”
Enhanced Message Waiting
Indication
No
Message count badges do not
appear on the phone screen.
Only the Message Waiting icon
displays.
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Calling Features
Basic Call Options
Feature
Supported
Notes
Directed Call Park
No
The softkey does not display.
BLF
Partial
BLF feature key works like Speed
Dial keys.
Hold Reversion
No
Calls remain on hold indefinitely.
Remote Hold
No
Calls appear as Local Hold calls.
Meet Me
No
The Meet Me softkey does not
display.
PickUp
No
The softkey causes no action.
Group PickUp
No
The softkey causes no action.
Other PickUp
No
The softkey causes no action.
Malicious Call ID
No
The softkey causes no action.
QRT
No
The softkey causes no action.
Hunt Group
No
The softkey causes no action.
Intercom
No
The softkey causes no action.
Mobility
No
The softkey causes no action.
Privacy
No
The softkey causes no action.
Call Back
No
The Call Back softkey does not
display.
When your phone loses connectivity, your phone may display a message like this: Service
interruption. Some features unavailable.
Basic Call Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
Tips
• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by
lifting the handset, or pressing Dial,
or
.
• Press Turn On to enable the Enable Video On/Off feature, or press Return to return to the Setup screen.
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Calling Features
Place Call Using Speakerphone
• If parties on a call hear a beep tone, the call may be monitored or recorded. For more information, contact
your system administrator.
• Your phone may be set up for international call logging, which is indicated by a “+” symbol on the call
history, redial, or call directory entries. For more information, contact your system administrator.
Place Call Using Speakerphone
Procedure
Step 1
Step 2
Press
.
Enter a number.
Place Call Using Headset
Procedure
Step 1
Step 2
If the headset button is lit, press New Call and enter a number.
If the headset button is not lit, press
and enter a number.
Release Call and Start Another Call
Procedure
Step 1
When you are on an active call or during dialing, press the Release button on the phone. The following actions
occur:
• The active call ends
• The phone provides dial tone
• The New Call window displays
Step 2
Enter the number and press Dial.
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Calling Features
Actionable Incoming Call Alert
Actionable Incoming Call Alert
The Actionable Incoming Call Alert displays an actionable alert instead of a toast alert when you receive an
incoming call. In addition to displaying incoming caller details, the actionable alert allows you to answer,
ignore, or divert the call.
Your administrator configures the Actionable Incoming Call Alert. By default, this actionable alert is disabled.
Note
If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable
call alerts apply only to the lines that are covered by filters.
Agent Greeting
Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call,
such as a customer call, before you begin the conversation with the caller. You can prerecord a single greeting
or multiple greetings as needed.
When a customer calls, both parties hear the prerecorded greeting. You can remain on mute until the greeting
ends or answer the call over the greeting.
For more information, contact your system administrator.
Alert Calls
The Alert Calls feature allows you to view a list of all Alert Calls in chronological order (oldest to most recent).
You interact with this feature using a programmable line key, which makes it easier to view all of the Alert
Calls that are received across your phone lines
An Alert Call is a specific phone number that you consider important and want to be alerted to when you
receive a call from - or dial a call to - this number.
System administrators set up the Alert Calls button using the Cisco Unified Communications Manager
Administration. Contact your system administrator to get this button assigned to your phone.
All Calls
All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your
phone lines. You see the normal phone calls as well as shared line, barged calls, and conference calls.
You use this feature if you have multiple lines or if you share lines with other users. With the All Calls view:
• All active calls display on one place, making it easy to view and interact with calls on any line.
• When you lift the handset, the phone selects your primary line, which helps prevent inadvertent use of
a shared line for dialing.
• You can press the flashing amber session button to answer a ringing call on any line. You do not need
to first select the line with the ringing call before answering it.
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Calling Features
View All Calls On Phone
Your system administrator sets up the All Calls button depending on your call-handling needs and work
environment.
The All Calls button is the session key with an associated icon
. When the icon changes to
missed a call. Press the (icon) to view the call history information for the missed call.
, you have
Your system administrator can also set up your primary line to automatically display all calls. Your system
administrator can also set up your phone so that after a call completes, the primary line with the All Calls
view displays.
View All Calls On Phone
All active calls from all the lines on your phone are displayed in chronological order, oldest to newest.
Procedure
Step 1
Step 2
To view all calls, press All Calls.
If you do not see the All Calls button, press Primary Line.
Answer
Answer allows you to answer the oldest call that is available on all line appearances on your phone, including
Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority
over Held or Park Reversion calls.
Your system administrator sets up the Answer button depending on your call-handling needs and work
environment. Typically, the Answer is set up if you have multiple lines.
When you get a call, you see a notification window on the phone screen, called a call toast. The call toast
remains visible for a preset amount of time. Your system administrator sets up the default time. Your
administrator can also enable an interactive notification alert window, called an Actionable Incoming Call
Alert, that enables you to directly answer, dismiss or divert a call.
If an incoming call has been call forwarded from another phone, you may see additional information in the
call toast to identify that the call has been forwarded. Your system administrator controls the amount of
additional information displayed. Additional information can identify the person who forwarded the call to
you and the caller information.
Incoming calls can be filtered using Custom Line Filters. You can create up to twenty custom line filters or
use the preset ones. Default line filters are configured by an administrator.
Related Topics
Custom Line Filters, on page 92
Actionable Incoming Call Alert, on page 78
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Calling Features
Answer Oldest Call First
Answer Oldest Call First
Procedure
To answer the oldest incoming call first, press Answer.
Assured Services for SIP Lines
Depending on how your system administrator configures your phone system, your phone might support making
and receiving secure calls using the Assured Services for SIP Lines (AS-SIP) feature.
With this feature, routine calls are placed normally. However, during an emergency you can select a priority
level that helps ensure the delivery of critical calls. Depending upon how your telephone is configured, you
may be required to enter your login information also.
When you receive a priority call, a precedence level icon displays next to the caller’s name on your phone
display.
For more information, contact your system administrator.
Make Priority Call with Login Required
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Retrieve the handset from the cradle
Press the PrecLevel softkey.
Select a priority level for the call.
Enter your credentials on the authorization screen. You have three opportunities to enter your login information
correctly.
Enter the destination number.
You hear the precedence ring back tone and the precedence level icon displays on the screen.
Make Priority Call Without Login
To place a priority call without logging in, follow these steps:
Procedure
Step 1
Step 2
Retrieve the handset from the cradle.
Press PrecLevel.
Step 3
Step 4
Selects the desired priority level for the call.
Enter the destination number.
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Calling Features
Auto Answer
You hear the precedence ringback tone and the precedence level icon displays on the screen.
Auto Answer
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Your system administrator sets up Auto Answer to work with either your speakerphone or headset.
Note
If you have Auto Answer set up for the speakerphone, and you change the call to the headset, your next
incoming call rings on the headset. If you have Auto Answer set up for the headset, and you change the
call to the speakerphone, your next incoming call rings on the speakerphone. Auto Answer makes sure
that the call is answered; it does not override the location where you interacted with a previous call.
Auto Answer with Headset
Incoming calls are autoanswered with the headset when the following conditions apply:
• Auto Answer with Headset is enabled by your system administrator.
•
The Headset button
is illuminated.
• The headset is connected to the phone.
Otherwise, calls ring normally and you manually answer them.
To keep the Headset button illuminated, use buttons and softkeys (instead of the Headset button) to place
and end calls. Your administrator sets the headset as the default audio path for Auto Answer.
Auto Answer with Speakerphone
Keep the handset in the cradle and the Headset button
must manually answer them.
unlit. Otherwise, calls ring normally and you
Barge
Barge allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference
and add new participants.
Related Topics
Prompt for Barge, on page 107
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Calling Features
Add Yourself to Call on Shared Line
Add Yourself to Call on Shared Line
Procedure
Press the red line button for the shared line.
You are added to the call.
Call Back
Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable
party becomes available.
Callback may appear on your phone as a feature button or a softkey. For more information, contact your
system administrator.
Set Up Call Back Notification
Call Back allows you to receive an audio and a visual notification on your phone when a busy or unavailable
party becomes available.
Callback may appear on your phone as a feature button or a softkey. For more information, contact your
system administrator.
Procedure
Step 1
Step 2
Step 3
Press Callback while listening to the busy tone or ring sound.
A confirmation screen displays on the phone.
Press Exit to exit the confirmation screen.
Your phone alerts you when the line is free.
Press Dial to place the call again.
Call Chaperone
Call Chaperone allows an authorized Call Chaperone user (the chaperone) to supervise (chaperone) and record
a call. Chaperoned calls have a minimum of three parties: the calling party, the chaperone, and the called
party. To determine if you are an authorized chaperone, contact your system administrator.
The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone and
record the call. Cisco Unified IP Phones that are set up with the Call Chaperone feature also have a Record
button.
When the chaperone hangs up the call, the entire conference ends.
The chaperone can perform only the following tasks while chaperoning the call:
• Record the call.
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Calling Features
Record Chaperoned Call
• Conference in one participant. A chaperone can conference the first participant only; subsequent
participants can be added to the conference only by the other participants in the conference.
• End the call.
Record Chaperoned Call
Procedure
Step 1
Answer an incoming call.
The Record button
Step 2
Step 3
Step 4
displays if the system determines that the call must be chaperoned and recorded.
Press Conference
to create a conference call.
Enter the phone number for the party you want to add and press Call.
When the called party answers, press Conference.
The conference begins.
Step 5
Press Record to begin recording the conference call.
Alternatively, you can begin recording the call before the conference call is established. In this case, press
Conference after answering the incoming call. The call gets put on hold automatically, and the recording
stops while you set up the conference call. The recording restarts automatically when the conference call is
established.
Step 6
Press End Call to end the chaperoned call; all parties are disconnected.
Call Forward
Call Forward allows you to forward calls from any line on your phone to another number.
There are two types of call-forwarding features that your system administrator may set up on your phone:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. You can set up
Call Forward All directly on your phone for any line. To set up Call Forward All remotely, go to your
User Options web pages.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions, and is set up from your
User Options web pages.
When forwarding calls from your phone:
• Enter the call forward target number exactly as you would dial it from your phone. For example, enter
an access code or the area code, if necessary.
• Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled,
the call rings as usual.
• Your system administrator can set up other call-forward options that do the following:
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Calling Features
Forward All Calls
◦Allow calls placed from the call forward target number to your phone to ring through, rather than
be forwarded.
◦Prevent you from creating a call-forward loop or exceeding the maximum number of links in a
call forwarding chain.
Forward All Calls
Procedure
Step 1
Step 2
Step 3
On any idle line from which you want to forward your calls, press Forward All.
Enter a phone number, or select an entry from the Call History list.
Depending on how your voicemail system is set up, you may be able to press Messages to forward all calls
to voicemail.
Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded.
To verify that your calls are forwarded, look for:
•
A Forward All
icon in the line label.
• The forwarding information in the header.
Step 4
To cancel call forwarding, press Forward Off.
Call Park
Call Park allows you to use your phone to park (temporarily store) a call, which you can then retrieve from
another phone (such as a phone at a coworker’s desk or in a conference room).
There are two ways you can park a call:
Park
Allows you to park an active call that you answered on your phone, and retrieve it using another phone
in the Cisco Unified Communications Manager system.
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Calling Features
Park and Retrieve Call Using Park
Directed Call Park
Allows you to park and retrieve an active call in two different ways:
• Assisted Directed Call Park: Allows you to park an active call using a feature button, which your
system administrator sets up as a speed-dial line.
With this type of directed call, you can monitor the status of the line (in-use, idle, or Do Not
Disturb) using Line Status indicators.
• Manual Directed Call Park: Allows you to park an active call by transferring it to a Directed Call
number, which your system administrator sets up.
You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your
system administrator) and then dialing the Directed Call number you used to park the call.
Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not
both.
Related Topics
Line Status, on page 101
Park and Retrieve Call Using Park
Procedure
Step 1
Step 2
Step 3
During a call, press Park, then hang up.
Your phone displays the number where the system parked the call. The parked call is put on hold, and you
can press Resume to resume the call on your phone.
From any other Cisco Unified IP Phone in your network, enter the number where the call is parked to retrieve
the call.
If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive
an alert tone, at which time you can:
• Press Answer to answer the call on your phone.
• Retrieve the call from another phone.
If you fail to retrieve or answer the call within a specified amount of time, the call is redirected to another
destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer
be retrieved by using Call Park.
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Calling Features
Park Call Using Assisted Directed Call Park
Park Call Using Assisted Directed Call Park
Procedure
Step 1
Step 2
During a call, press Directed Call Park displaying an idle Line Status indicator.
Retrieve the call from any other Cisco Unified IP Phone in your network as follows:
a) Enter the park retrieval prefix.
b) Dial the Directed Call number.
Example:
If the park retrieval prefix is “99” and the Directed Call number is “1234,” enter 991234.
Step 3
If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive
an alert tone, at which time you can:
• Press Resume to resume the call on your phone.
• Retrieve the call from another phone.
If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another
destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer
be retrieved by using Call Park.
Park Call Using Manual Directed Call Park
Procedure
Step 1
Step 2
Step 3
Step 4
During a call, press Transfer
.
Enter the Directed Call number where you will park the call.
Press Transfer again to finish parking the call, then hang up.
Retrieve the call from any other Cisco Unified IP Phone in your network as follows:
a) Enter the park retrieval prefix.
b) Dial the Directed Call number.
Example:
If the park retrieval prefix is “99” and the Directed Call number is “1234,” enter 991234.
Step 5
If you do not retrieve the call within a certain amount of time (set by your system administrator) you will
receive an alert tone, at which time you can:
• Press Resume to resume the call on your phone.
• Retrieve the call from another phone.
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Calling Features
Call Pickup
If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another
destination (set up by your system administrator), such as voicemail. If the call gets redirected, it can no longer
be retrieved by using Call Park.
Call Pickup
Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your
phone. Your system administrator sets up call groups and can assign you to one or more call groups. Your
system administrator also sets up the Call Pickup softkeys depending on your call-handling needs and work
environment.
You might use Call Pickup if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
Pickup
Allows you to answer a call that is ringing on another phone within your call pickup group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
Group Pickup
Allows you to answer a call on a phone that is outside your call pickup group by:
Using a group pickup number (provided by your system administrator).
Dialing the number of the ringing phone.
Other Pickup
Allows you to answer a call that is ringing on another phone within in your call pickup group or in an
associated call pickup group.
You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has
set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line
associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.
Related Topics
Line Status Indicators, on page 101
Answer Call Using PickUp
Call PickUp allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone.
You might use Call PickUp if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
• PickUp: Allows you to answer a call ringing on another phone within your call pickup group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
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Calling Features
Answer Call Using Group PickUp and Group PickUp Number
• Group PickUp: Allows you to answer a call on a phone that is outside your call pickup group by:
• Using a group pickup number (provided by your system administrator).
• Dialing the number of the ringing phone.
• Other PickUp: Allows you to answer a call ringing on another phone within in your call pickup group
or in an associated call pickup group.
Your system administrator sets up your call pickup group and your call pickup softkeys, depending on your
call-handling needs and work environment.
You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has
set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line
that is associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.
Procedure
Step 1
Perform one of the following actions:
• Press PickUp to transfer a ringing call within your pickup group to your phone.
• If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line
button, then press PickUp.
If your phone supports autopickup, you are connected to the call.
Step 2
If the call rings, press Answer to connect to the call.
Answer Call Using Group PickUp and Group PickUp Number
Procedure
Step 1
Perform one of the following actions:
• Press Group PickUp to answer a call on a phone outside your pickup group.
• If you have multiple lines and want to pick up the call on another line, first press the desired line button,
then press Group PickUp.
Step 2
Enter the group pickup number.
If your phone supports autopickup, you are now connected to the call.
Step 3
If the call rings, press Answer to connect to the call.
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Calling Features
Answer Call Using Group PickUp and Phone Number
Answer Call Using Group PickUp and Phone Number
Procedure
Step 1
Perform one of the following actions:
• Press Group PickUp.
• If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired line
button, and then press Group PickUp.
Step 2
Enter the number of the phone line with the call that you want to pick up.
For example, if the call is ringing on line 12345, enter 12345.
If your phone supports autopickup, you are now connected to the call.
Step 3
If the call rings, press Answer to connect to the call.
Answer Call Using Other PickUp
Procedure
Step 1
Press OPickUp to transfer a call in your pickup group or in an associated group to your phone.
If your phone supports autopickup, you are now connected to the call.
Step 2
If the call rings, press Answer to connect to the call.
Call Waiting
Call Waiting provides the following to notify you that a new call is ringing on your phone when you are
talking on another call:
• Call Waiting tone (single beep )
• An amber flashing line button
This feature is configured by the administrator.
Respond to Call Waiting Notification
To answer the ringing call, press the flashing amber session button or press Answer to answer the call. You
can also use the Navigation pad and scroll to the call and press Select to answer it. Your phone puts the original
call on hold automatically and connects the ringing call.
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Calling Features
Client Matter Code
Procedure
Step 1
Step 2
Step 3
If the call is on a different line, you must first press the line button or All Calls, if available, to display the
ringing session and then answer the call.
If the call is on the same line and not visible, as there are many calls, then you must scroll to display the
sessions.
If a programmable feature button is set up by your system administrator to answer calls, you can press the
feature button to answer a ringing call, regardless of the line of the call or the line that is currently visible.
The phone automatically switches the line to display the call.
Client Matter Code
Your system administrator can set up your phone to request that you enter a Client Matter Code (CMC) after
you dial a phone number. The CMC can be used for accounting or billing codes, and your system administrator
assigns CMCs..
When required, the phone displays Enter Client Matter Code, the dialed number changes to
“********”, and you hear a special tone. Enter the CMC for the call using the keypad.
Related Topics
Forced Authorization Code, on page 97
Conference
Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting.
When you are talking on a call, use Conference to dial another party and add them to the call.
If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines.
For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.
As the conference host, you can remove individual participants from the conference. The conference ends
when all participants hang up.
Related Topics
Barge, on page 81
Meet Me Conference, on page 103
Add Party to Call to Create Conference
Procedure
Step 1
Step 2
Start with a connected call that is not on hold.
Press Conference
and do one of the following:
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Calling Features
Join Calls into Conference
• Enter the phone number for the party you want to add and press Call.
• Press a speed-dial button.
• Press Speed Dial, enter a speed-dial number and press Speed Dial again.
• Press Active Calls and select a call.
• Select a call from the Call History.
Step 3
Step 4
Wait for the party to answer (or skip to step 4 while the call is ringing).
Press Conference.
The conference begins.
Join Calls into Conference
The conference is established on the line that had the active call.
Procedure
Step 1
Step 2
Step 3
Step 4
Start with two connected calls.
Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call.
Press Conference
.
Press the line button for the other (held) call or if the held call is on another line:
a) Press Active Calls.
b) Choose a call from the list.
c) Press Conference.
The conference begins. The conference is established on the line that had the active call.
Swap Between Calls Before Completing Conference
Use this procedure to consult privately with the conference and another person, before adding the person into
the conference.
Procedure
Step 1
Step 2
Call a new conference participant, but do not add the participant to the conference.
Press Swap to toggle between the participant and the conference.
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Calling Features
View Conference Participants
View Conference Participants
You can view the details of the last 16 participants who joined the conference.
Procedure
While in a conference, press Show Details to view a list of participants.
Note
When you place a call to another party, and the person you called creates a conference with a third
phone, the Show Details softkey only displays for the person who created the conference.
Remove Conference Participants
Procedure
Step 1
Step 2
While in a conference, press Show Details.
Highlight the participant that you want to remove, then press Remove.
Custom Line Filters
Custom Line Filters enable you to reduce alert activity by filtering activity to high-priority lines. The filtering
allows you to set the alerting call notification priority on a subset of lines covered by an alert filter. The custom
filter generates either traditional pop-up alerts or actionable alerts for incoming calls on the selected lines.
For each filter, only the subset of lines listed in the filter generate an alert. If a filter is turned off, lines listed
in the filter do not show alert notifications.
If this feature has been configured, there are three, selectable, filter types available to you:
• All Calls (on all lines)
• Daily schedule
• Custom user
The administrator configures the default line filter, which is visible to you as the Daily schedule filter. Even
if the administrator has not configured the default filter, the All Calls filter and custom filter options are
available to you. If you have not created any custom filters, all provisioned lines are covered by the default
line filter if it exists, or all calls if the default line filter does not exist.
You cannot edit either the All Calls filter or the Daily schedule filter, but you can use the Daily schedule filter
as a template for a new, custom filter by duplicating and then editing the duplicate filter.
You save the custom filters directly to your phone so that you can quickly select and change coverage. You
can define a maximum of 20 custom filters, but only one filter may be active at a time.
You can create and manage your filters from the Call notifications menu option, available under Settings >
Preferences on your phone.
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Add Line Filter
Note
If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable
call alerts apply only to the lines that are covered by filters.
Related Topics
Actionable Incoming Call Alert, on page 78
Call Notifications, on page 50
Add Line Filter
Procedure
Step 1
Step 2
On your phone, go to Applications > Preferences.
Highlight Call notifications and press Select.
The current filter displays next to the option.
Step 3
Highlight Add new filter and press Select.
The maximum number of custom filters is 20. If you have already created the maximum number of custom
filters, delete a filter before continuing with this procedure.
Step 4
Press Select a second time to make the text editable.
The Show incoming call notification for selected lines screen with available phone lines displays.
Step 5
Step 6
Accept the default name for the new filter, or enter a new one.
Select the lines to add to the new filter.
All available lines are displayed in the list. If you require a line that is not in the list, contact your administrator.
Step 7
Step 8
Click Apply.
To view the filter, press Back.
Delete Line Filter
Procedure
Step 1
Step 2
Step 3
On your phone, go to Applications > Preferences.
Highlight Call notifications and press Select.
Highlight the filter to be deleted and press Delete.
The filter is deleted and no longer appears in the list of filters.
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Duplicate Line Filter
Duplicate Line Filter
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
On your phone, go to Applications > Preferences.
Highlight Call notifications and press Select.
Highlight the filter to be duplicated and press Duplicate.
Highlight the duplicated filter and press Edit.
(Optional) Enter a new name for the filter.
Add or remove available lines from the filter.
Click Apply.
Step 8
To view the filter, press Back.
Edit Line Filter
Procedure
Step 1
Step 2
Step 3
On your phone, go to Applications > Preferences.
Highlight Call notifications, and press Select.
Highlight the filter to be edited and press Edit.
Note
You cannot edit the Daily schedule filter. For more information, contact your administrator.
Step 4
Step 5
Step 6
Step 7
(Optional) Enter a new name for the filter.
Add or remove available lines from the filter.
Click Apply.
To view the filter, press Back.
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Calling Features
Rename Line Filter
Rename Line Filter
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
On your phone, go to Applications > Preferences.
Highlight Call notifications, and press Select.
Highlight the filter to be renamed and press Edit.
Enter a new name for the filter.
Click Apply.
To view the filter, press Back.
Divert
Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone
number (set up by your system administrator).
Divert Call
You can silence the incoming (ringing) call. Press Volume
down once, then let the incoming call
go to the target number (voicemail or predetermined number set up the system administrator).
Procedure
Step 1
Step 2
Step 3
To redirect an incoming (ringing) call while on another call, use the Navigation
pad to highlight the
incoming call, then press Divert. Otherwise press Divert to redirect the current, active call.
To redirect an incoming call while not on a call, press Divert.
To redirect a held call, first resume the call and then press Divert.
Do Not Disturb
Do Not Disturb (DND) allows you to turn off either:
• The ringer on your phone
• The ringer and any visual notification that you have an incoming call
When DND is enabled, your incoming calls forward to another number, such as your voicemail, if it is set up
and the call is not saved or listed in your Call History.
The DND feature affects all lines on a phone. The feature does not affect intercom or 911 calls.
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Calling Features
Turn DND On and Off
Your system administrator sets up a line button or softkey on your phone for DND with the ringer and visual
notifications off by default. However, you can change your DND options from your User Options web pages.
Turn DND On and Off
Procedure
Step 1
Step 2
Press DND to turn on DND.
Visual confirmation displays briefly.
Press DND again to turn off DND.
Visual confirmation displays briefly.
Extension Mobility
Cisco Extension Mobility (EM) allows you to configure a Cisco Unified IP Phone as your own temporarily.
After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established
services, and web-based settings. Your system administrator sets up EM for you.
The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified
IP Phone.
Enable Extension Mobility
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Press Applications
.
Select Extension Mobility. The label may vary.
Enter the user ID and PIN provided by your system administrator.
If prompted, select a device profile.
Running applications also appear in the Running Applications window.
To sign out, press Applications
.
Select Extension Mobility. The label may vary.
When prompted to sign out, press Yes.
Fast Dial
Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast
Dial on your phone, you must set up Fast Dial on your User Options web page.
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Place Call with Fast Dial Button
Place Call with Fast Dial Button
Procedure
Step 1
Step 2
Step 3
Step 4
Press Fast Dial.
Sign in to Personal Directory.
Select Personal Fast Dials.
Perform one of the following actions:
• Use the keypad to enter the fast-dial code.
• Scroll to and select a fast-dial code and then press the Dial softkey.
Forced Authorization Code
Your system administrator can set up your phone to request that you enter a Forced Authorization Code (FAC)
after you dial a phone number. The FAC controls access to phone numbers, and your system administrator
assigns FACs.
When required, the phone displays Enter Authorization Code, the dialed number changes to
“********”, and you hear a special tone. Enter the FAC for the call using the keypad, noting that the phone
displays a “*” instead of the number entered.
Related Topics
Client Matter Code, on page 90
Hold
Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls
are put on hold.
Hold works with your phone handset as well as with USB headsets.
Hold call
Procedure
Step 1
To put a call on hold, press the Hold
Step 2
The Hold icon
displays and the line button pulses green.
To resume the highlighted call, do one of these:
hardkey.
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Swap Between Holding and Active Calls
• Press Hold again.
• Press the pulsing green session button.
• Press the call session on the phone display (applicable for Cisco Unified IP Phone 9971 only).
• Press Resume.
• Press Select in the Navigation pad.
Swap Between Holding and Active Calls
Procedure
Use the session buttons to swap between holding and connected calls.
If you have a held call and an active call, press Session for the held call to resume that call and place the other
call on hold automatically.
Put Call on Hold by Answering New Call
If you are already on a call and receive a new call, answering the new call puts the first call on
hold automatically.
Answer the new call with one of the following methods:
Procedure
Step 1
Step 2
Press the flashing amber Session button or press Session on the touchscreen (applicable for Cisco Unified IP
Phone 9971 only).
Navigate to the new call using the Navigation pad and either press Answer or Select.
Determine If Shared Line Is On Hold
Procedure
Look for a pulsing red line button and the Hold
icon.
When these indicators display, a call on the shared line has been put on hold remotely by another user.
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Calling Features
Remote Hold
Remote Hold
When you place a call on hold while using a shared line, the line button pulses green and the phone displays
the Hold
icon. When another phone places a call on hold, the line button pulses red and the phone displays
the Remote Hold icon.
Hold Reversion
Hold Reversion notifies you when a call is left on hold.
A Hold Reversion notification is similar to a new call notification and includes these cues:
• Single ring, repeating at intervals
• Flashing amber line button
• Flashing message indicator on the handset
• Visual notification on the phone screen
Respond to Hold Reversion Notification
Procedure
Press the flashing amber line button or Answer to resume the call from hold.
Hunt Groups
Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls.
Your system administrator sets up a hunt group with a series of directory numbers. When the first directory
number in the hunt group is busy, the system hunts for the next available directory number in the group and
directs the call to that phone.
If you are a member of a hunt group, you sign in to a hunt group when you want to receive calls, and you sign
out of the group when you want to prevent calls from ringing on your phone.
Your administrator sets up the Queue Status button so that you can view statistics about the queue for the
hunt group.
Calls in the group call queue display the same call identification number, no matter which group phone accesses
the list.
Sign In and Out of Hunt Group
Signing out of a hunt group does not prevent direct calls from ringing your phone.
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Display Queue Statistics
Procedure
Step 1
Step 2
Press Hunt Group to sign in.
Visual confirmation displays briefly.
Press Hunt Group again to sign out.
Display Queue Statistics
Use the queue statistics to check the status of the hunt group queue.
Procedure
Step 1
Step 2
Step 3
Press QueueStatus. The Queue status window appears.
To refresh the statistics, press Refresh.
To exit, press Exit.
Intercom
Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
When you place an intercom call, the recipient’s phone autoanswers with mute activated (whisper mode) and
broadcasts your message through the recipient’s speakerphone, headset, or handset, if one of these devices is
active.
After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for
further conversation.
Place Dedicated Intercom Call
Procedure
Step 1
Step 2
Step 3
Press Intercom.
Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that
call is placed on hold.
Listen for the intercom alert tone, then begin speaking.
Press Intercom to end the call.
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Calling Features
Place Dialable Intercom Call
Place Dialable Intercom Call
Procedure
Step 1
Step 2
Step 3
Step 4
Press Intercom.
Enter the intercom code.
Your phone enters whisper mode until the recipient accepts the intercom call. If you are on an active call, that
call is placed on hold.
Listen for the intercom alert tone, then begin speaking.
Press Intercom to end the call.
Receive Intercom Call
Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line.
After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for
further conversation.
Procedure
Step 1
When an intercom call comes to your phone, you receive a message on your phone screen, an audible alert,
and your phone answers the intercom call with mute activated. You can handle the intercom call in one of
these ways:
• Listen to the intercom caller in whisper mode. Any current call activity you are already engaged in
continues simultaneously. In whisper mode, the intercom caller cannot hear you.
• Press Intercom to switch to connected mode. In connected mode, you can speak to the intercom caller.
Step 2
Press Intercom to end the call.
Line Status
Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.
Your system administrator sets up Line Status indicators on your phone.
Line Status Indicators
Line Status indicators show the state of a line.
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Malicious Call Identification
Icon
Indicator
Line is in use.
Line is idle.
Line is ringing. (Only for Call Pickup.)
Line is in a Do Not Disturb (DND) state.
Line Status indicators can be set up on speed-dial buttons by your system administrator and can be used with
these features:
Speed Dial
Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored
line is unavailable, the Line Status button changes to a normal speed-dial button.
Directed Call Park
Allows you to monitor the line status of and dial a Directed Call Park number on a speed-dial button.
Call Pickup
Allows you to monitor the line status of (and pick up a ringing call on) a ringing call on a
speed-dial button.
Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored
line.
Related Topics
Call Park, on page 84
Call Pickup, on page 87
Speed Dial, on page 110
Malicious Call Identification
Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a
series of automated tracking and notification messages.
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Trace Suspicious Call
Trace Suspicious Call
Procedure
Press Report Caller to send a silent notification message to your system administrator.
When the silent notification message is sent, your phone provides both a visual and audible confirmation.
Meet Me Conference
Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference.
The Meet Me conference begins when the host connects. Participants who call the conference before the host
has joined hear a busy tone and must dial again.
The conference ends when all participants hang up; the conference does not automatically end when the host
disconnects.
Host Meet Me Conference
Procedure
Step 1
Step 2
Step 3
Step 4
Obtain a Meet Me phone number from your system administrator.
Distribute the Meet Me phone number to participants.
When you are ready to start the meeting, lift the handset to get a dial tone and then press Meet Me.
Dial the Meet Me phone number.
Join Meet Me Conference
Procedure
Step 1
Step 2
Dial the Meet Me phone number provided by the conference host.
If you hear a busy tone, the host has not yet joined the conference. In this case, hang up and try your call
again.
Mobile Connect
Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number.
When you enable Mobile Connect:
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Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone
• Your desk phone and remote destinations (your mobile phones) receive calls simultaneously.
• When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected,
and display a missed call message.
• When you answer the call on one remote destination, the other remote destinations and desk phone stop
ringing and are disconnected, and a missed call message is shown on the other remote destinations.
• When you answer the call on one remote destination and then switch the call to a Cisco Unified device
that shares lines, the Cisco Unified devices that share the same line display a Remote In Use message.
To set up Mobile Connect, use the User Options web pages to set up remote destinations and create access
lists to allow or block calls from specific phone numbers from being passed to the remote destinations.
Related Topics
Mobility Settings, on page 130
Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone
Procedure
Step 1
Step 2
Step 3
Press Mobility or To Mobile to display the current remote destination status (Enabled or Disabled).
Press Select to change the status.
Press Exit.
Related Topics
Add New Remote Destination, on page 131
Switch Desk Phone Call to Mobile Phone
Procedure
Step 1
Step 2
Step 3
Press Mobility.
Select To mobile.
Answer the in-progress call on your mobile phone.
You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you
can use another line to make or receive calls.
The desk phone line button turns red and the handset icons and the calling party number appear on the phone
display.
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Switch Mobile Call to Desk Phone
Switch Mobile Call to Desk Phone
Procedure
Step 1
Step 2
Step 3
Select a line on your desk phone.
Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone.
Hand Off Call from Mobile Phone to Desk Phone
Procedure
Step 1
While on your mobile phone, enter the access code for the handoff feature.
Contact your system administrator for a list of access codes.
Step 2
Step 3
Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone.
Your system administrator sets the number of seconds to answer the call on your desk phone. The Cisco
Unified devices that share the same line display a Remote In Use message.
Mute
Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other
parties on the call but they cannot hear you.
When the Separate Audio and Video Mute feature is enabled, you mute the audio but continue to transmit a
video image when you press Mute during a video call. This allows the other parties to see you but not to hear
you. When this feature is disabled, you mute both the audio and the video image when you press Mute during
a video call.
The Separate Audio and Video Mute feature is disabled by default. See your administrator to have it enabled.
Mute Phone
Procedure
Step 1
Step 2
Press Mute
to turn Mute on.
Visual confirmation displays.
Press Mute again to turn Mute off.
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On-Hook Dialing
On-Hook Dialing
On-hook dialing allows you to enter a phone number before getting a dial tone and then lift the handset to
complete the call.
Dial Number On-Hook
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Enter or speed-dial a phone number.
The On-Hook Dialing screen displays.
Press Call. If you are specifying an Abbreviated Dial, enter the abbreviated number and then press Speed
Dial.
Lift the handset, or press Speakerphone or Headset.
If you hear a tone and see the message Enter Authorization Code, enter the Forced Authorization
Code (FAC) given to you by your system administrator.
If you hear a tone and see the message Enter Client Matter Code, enter the Client Matter Code
(CMC) given to you by your system administrator.
If authorized by the system, the call proceeds.
Plus Dialing
Plus Dialing allows you to press and hold the star (*) key for at least 1 second to insert a plus (+) sign as the
first digit in a phone number for international dialing. The plus sign applies only for on-hook or off-hook
calling.
When you see phone numbers with the + sign in them, you can select and dial the entry without having to add
digits for international calls.
Dial International Number
Procedure
Step 1
Step 2
Press and hold star (*) for at least 1 second.
The plus (+) sign displays as the first digit in the phone number.
The corresponding tone stops to indicate that the * has changed to a + sign.
Dial the international number.
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Privacy
Privacy
Privacy allows you to prevent others who share your line from seeing information about your calls.
Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled,
others cannot view any of your shared lines.
If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line
as usual.
Related Topics
Shared Lines, on page 109
Enable Privacy on Shared Line
Privacy allows you to prevent others who share your line from seeing information about your calls.
Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled,
others cannot view any of your shared lines.
If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line
as usual.
Procedure
Step 1
Step 2
Press Privacy to enable the feature.
Visual confirmation displays on your phone screen for as long as the feature is enabled.
Press Privacy again to turn off the feature.
Prompt for Barge
The Prompt for Barge feature provides an option to display a visual alert prompt when you try to barge into
a call. You configure this feature on the phone from the Preferences menu.
By default, the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving
a prompt. When the Barge Alert is set to On, an alert prompt displays. Select Yes to barge into the call or No
to cancel the barge.
Related Topics
Barge Confirmation, on page 51
Dismiss Barge Alert Prompt Window
When the Prompt for Barge feature is enabled on your phone, you see a pop-up window when you start to
barge into a call.
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Quality Reporting Tool
Procedure
Press No to cancel the barge, or press any line or session key.
The Barge Alert prompt window closes.
Note
The alert closes automatically if the phone opens a new window, if a new alert window opens, or if
the current session is no longer available for barge.
Quality Reporting Tool
Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Report Phone Problems
Procedure
Step 1
Step 2
Step 3
Press Report Quality.
Use the Navigation pad and the Select button to scroll and select the item that most closely matches your
problem.
Press the Select softkey.
The information is sent to your system administrator.
Redial
Redial allows you to call the most recently dialed phone number.
Redial Number
Procedure
Step 1
Step 2
To place the call on any phone line, press Redial.
To place the call on a specific phone line, select the line to obtain dial tone and press Redial.
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Calling Features
Secure and Nonsecure Indication Tone
Secure and Nonsecure Indication Tone
When a phone is configured as secure (encrypted and trusted), it can be given a “protected” status. After a
phone is protected, the protected phone can be configured to play an indication tone at the beginning of a call.
Only protected phones hear these secure or nonsecure indication tones. Nonprotected phones do not hear the
secure or nonsecure tones. If the overall call status changes during the call, the protected phone plays the
appropriate tone.
A protected phone plays a tone or not under these circumstances:
• When the option to play a tone, Play Secure Indication Tone option, is enabled (True):
◦When end-to-end secure media is established and the call status is secure, the phone plays the
secure indication tone (three long beeps with pauses).
◦When end-to-end nonsecure media is established and the call status is nonsecure, the phone plays
the nonsecure indication tone (six short beeps with brief pauses).
• When the Play Secure Indication Tone option is disabled, no tone plays.
For more information, contact your system administrator.
Shared Lines
Shared lines allow you to use one phone number for multiple phones and either you or your coworker can
answer the call. When the line flashes red, your coworker can pick up the call.
If you share a line with a coworker:
• When a call comes in on the shared line:
• Your phone rings and the line button flashes amber.
• Your coworker's phone rings and the line button flashes amber.
• When your coworker has a call on the shared line:
• The shared line button on your phone appears solid red to indicate that the line is in-use remotely.
• The coworker’s call displays on your screen (unless your coworker has Privacy enabled).
• If you put the call on hold:
• Your line button pulses green
• Your coworker’s line button pulses red.
• You or the coworker can join a call on the shared line using the Barge feature. Barge converts the call into
a conference. To barge, press the red session button for the remote in-use call on the shared line.
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Monitoring and Recording
Monitoring and Recording
Monitoring and Recording allows you to monitor and record calls if desired. Your system administrator enables
this feature, which can be set up for automatic recording of all calls or recording of individual calls, when
required.
You can start or stop a recording by pressing Record on your phone.
You may hear notification tones during call monitoring and recording. By default, the person who monitors
the call and records it (if also configured) does not hear the notification tones.
For more information, contact your system administrator.
Speed Dial
Speed Dial allows you to press a button and enter a preset code to place a call. Before you can use Speed Dial
features on your phone, you must set up speed-dial on your User Options web pages.
Depending on setup, your phone can support these Speed Dial features:
• Speed-dial buttons: Allow you to quickly dial a phone number from one or more line buttons set up for
speed dialing.
If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial
line by using the line status indicators.
• Speed-dial codes: Allow you to dial a phone number from a code (sometimes referred to as abbreviated
dialing).
You can use also use Speed Dial to reach telephone numbers that require a Forced Authorization Code (FAC),
Client Matter Code (CMC), or additional digits (such as a user extension, a meeting access code, or a voicemail
password). These numbers usually require you to input pause characters in the digit string.
Related Topics
Pause in Speed Dial
Place Call with Speed-Dial Button
Before You Begin
Before you can use speed-dial buttons on your phone, you must set up Speed Dial in the User Options Web
pages.
Procedure
To place a call, press a speed-dial button
on the left side of your phone.
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Use Speed-Dial Code On-Hook
Use Speed-Dial Code On-Hook
Before You Begin
Before you can use speed-dial codes on your phone, you must set up the codes on your User Options web
page.
Procedure
Enter the speed-dial code and press Speed Dial.
Use Speed-Dial Code Off-Hook
Before You Begin
Before you can use speed-dial codes on your phone, you must set up the codes on your User Options web
page.
Procedure
Step 1
Step 2
Lift the handset and press Speed Dial.
Enter the speed-dial code and press Speed Dial again to complete the call.
Pause in Speed Dial
With the Pause in Speed Dial feature, you can use Speed Dial to reach destinations that require a Forced
Authorization Code (FAC), Client Matter Code (CMC), dialing pauses, or additional digits (such as a user
extension, a meeting access code, or a voicemail password). When you press the configured speed dial, the
phone establishes the call to the destination number and sends the specified FAC, CMC, and additional digits
with dialing pauses inserted.
To include dialing pauses in the speed dial, you can include a comma (,) as part of the speed-dial string. This
comma specifies a pause of 2 seconds. The pause also allows you to separate FAC and CMC from the other
digits in the speed-dial string.
Note
Be aware of the following requirements when you include FAC and CMC in the speed-dial string:
• FAC must always precede CMC in the speed-dial string.
• A speed dial label is required for speed-dials with FAC and DTMF digits.
• Only one comma is allowed between FAC and CMC digits in the string.
Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent
a pause of 4 seconds.
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Transfer
Note
Before you configure the speed dial, try to connect to the specified digits manually at least once to ensure
that the digit sequence is correct.
The phone does not save the FAC, CMC, or additional digits from the speed dial in the call history. If you
press Redial after connecting to a destination using the speed dial, the phone prompts you to enter any required
FAC, CMC, or DTMF digits manually.
The following examples that show how to use Speed Dial with pauses.
Example 1
Consider the following requirements to access voicemail:
• Called number to access voicemail: 8000
• PIN: 123456# after announcement of 2 seconds
• Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automated
announcement lists the available options)
To set up the speed dial to access this voice mailbox, you can specify the following speed-dial string:
8000,123456#,,,3
Example 2
Consider the following call requirements:
• Called number: 95556543
• FAC: 1234
• CMC: 9876
• Automated phone system response, required 4 seconds after the call is connected: 56789#
To access this destination, you can specify the following speed-dial string:
95556543,1234,9876,,56789#
Transfer
Transfer allows you to redirect a connected call from your phone to another number:
• You can redirect a single call to another number that you specify.
• You can also connect two calls on one line or two different lines to each other (without remaining on
the line yourself).
Before completing a transfer procedure, you can press Release or Cancel to cancel the transfer or you can
press Swap to toggle between calls, which allows you to speak privately with each party.
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Calling Features
Transfer Call to Another Number
Transfer Call to Another Number
Procedure
Step 1
Step 2
Start with an active call (not on hold).
Press Transfer
and do one of the following to enter the transfer recipient’s phone number:
• Press the pulsing green session button of a held call (right side).
• Enter the transfer recipient’s phone number.
• Scroll to a Call History record and press Call.
• Press a speed-dial button.
• Press Speed Dial, enter a speed-dial number or highlight the number you want to call, and press Speed
Dial again.
• Press Active Calls and select a held call. The transfer completes immediately.
Step 3
Press Transfer or Trnsfer.
You do not need to wait for the recipient to answer to complete the transfer.
Swap Between Calls Before Completing Transfer
After you connect to the transfer recipient—but before you transfer a call to this party—you can press Swap
to toggle between the two calls. This allows you to consult privately with the party on each call before you
complete the transfer.
Uniform Resource Identifier Dialing
You can place calls using Uniform Resource Identifier (URI) Dialing, using the alphanumeric URI address
as a directory number; for example, bob@cisco.com. You must enter the URI address to select the contact.
The phone screen displays the call information for the URI call. The phone stores the URI call information
in the Call History and the Details page. When you receive a call with a URI address, the URI address is stored
in your Call History. Press Redial to call the most recently dialed URI address.
Depending upon how the administrator configures your phone, you may see either the URI or the Directory
Number (DN) displayed for the incoming call alerts, call sessions and call history. If the phone is set to display
the DN but only the URI is available, then the URI displays. If the phone is set to display the URI and only
the DN is available, then the DN displays.
Note
URI calls cannot be placed using the soft keypad.
To place an on-hook call using a URI address, you need to press the ABC softkey to switch the keypad mode.
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Calling Features
Video Calls and Security
To place an off-hook call using a URI address, the URI address must be stored in your Call History or Speed
Dial list.
Note
When you enter a URI address to place a call, do not pause for more then 10 seconds between key presses.
After 10 seconds of inactivity, the phone assumes that it has the complete address and attempts to place
the call.
When you dial or receive a call through URI dialing, the call window and incoming call alert display the
complete URI address.
When you enter a URI address, the maximum length is 254 characters. You can enter the complete domain
name to override the default domain.
URI dialing works with the other features of your phone:
• You can configure a URI address as a speed dial entry to place a call.
• You can configure the Call Forward All destination using the Speed Dial or Call History entries.
• You can initiate a conference call and add multiple parties using URI Dialing if the URI address is stored
in the Speed Dial list or Call History.
• You cannot use URI addresses during Meet Me conferences or for Group Call Pickup.
• You can initiate a transfer call using URI dialing if the URI address is stored in the Speed Dial list or
Call History.
• You can monitor the state (in-use or idle) of a call using URI Dialing associated with Speed Dial or Call
History.
• You can initiate URI Dialing when a busy or unavailable party becomes available.
• You can hide the display of the URI address information.
• When the phones are connected to the Cisco Unified Communications Manager Express and Survivable
Remote Site Telephony (CME/SRST), the URI Dialing functions are disabled. The ABC softkey does
not appear on the phone screen.
Video Calls and Security
The audio for a call can be secure or nonsecure. Similarly, the video stream for a call can be secure or nonsecure.
Depending on the system configuration, the Secure icon displays when only audio stream is secure or when
both audio and video streams are secure. For more information, contact your system administrator.
WebDialer
Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by selecting
items in a web browser. Your system administrator sets up this feature for you.
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Calling Features
Use WebDialer with Cisco Directory
Use WebDialer with Cisco Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Sign in to your User Options web pages.
Select User Options > Directory and search for a coworker.
Select the number that you want to dial.
If this is your first time using WebDialer, review the preferences on the Make Call window.
Select Dial.
The call is now placed on your phone.
Step 6
To end a call, select Hang up or hang up your handset.
Use WebDialer with Another Online Corporate Directory
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Sign in to a WebDialer-enabled corporate directory and search for coworkers.
Select the number that you want to dial.
When prompted, enter your user ID and password.
If this is your first time using WebDialer, review the preferences on the Make Call window.
Select Dial.
The call is now placed on your phone.
Step 6
To end a call, select Hang up or hang up your handset.
Change WebDialer Preferences
Procedure
Step 1
Initiate a call using WebDialer to access the Make Call window.
The Make Call window displays the first time that you use WebDialer (after you select the number that you
want to dial).
Step 2
Select one of the following options from the Make Call window:
• Preferred language: Determines the language used for WebDialer settings and prompts.
• Use preferred device: Identifies the Cisco Unified IP Phone (calling device) and directory number (calling
line) that you use to place WebDialer calls.
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Calling Features
Sign Out of WebDialer
If you have one phone with a single line, the appropriate phone and line are automatically selected.
Step 3
If the phone and line are not automatically selected, choose a phone or line.
If you have more than one phone of the same type, the list identifies the phone by device type and MAC
address. To display the MAC address on your phone, select Applications
Step 4
> Phone Information.
If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down
menu from the Make Call window.
• Do not display call confirmation: If selected, the WebDialer Make Call window does not display the
next time WebDialer is used. Calls will automatically dial after you select a contact from the Cisco
directory.
• Disable Auto Close: If selected, the call window does not close automatically after 15 seconds.
Sign Out of WebDialer
Procedure
Select the Sign Out
icon in the Make Call or Hang Up window.
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CHAPTER
6
User Options Web Pages
• User Options Web Pages Overview, page 117
• Sign In and Out of User Options Web Pages, page 117
• Device Settings, page 118
• User Settings, page 125
• Directory, page 126
• Personal Address Book Setup, page 127
• Fast Dial Setup, page 128
• Mobility Settings, page 130
• Plugins, page 132
User Options Web Pages Overview
Your Cisco Unified IP Phone is a network device that can share information with other network devices in
your company, including your personal computer. You can use your computer to sign in to your Cisco Unified
Communications Manager User Options web pages, where you can control features, settings, and services
for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web
pages.
Related Topics
Contacts, on page 63
Call Forward, on page 83
Sign In and Out of User Options Web Pages
Before you can access any of your user options, such as Speed Dial or Personal Address Book, you must sign
in. When you are finished using the User Options web pages, you must sign out.
In some cases, you can access your User Option web pages without having to sign in. For more information,
contact your system administrator.
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User Options Web Pages
Device Settings
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Obtain the User Options URL, user ID, and default password from your system administrator.
Open a web browser on your computer and enter the URL.
If prompted to accept security settings, select Yes or Install Certificate.
Enter your user ID in the Username field.
Enter your password in the Password field.
Select Login.
The Cisco Unified CM User Options home page displays. From this page you can select User Options to
select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials.
To sign out of your User Options web pages, select Logout.
Device Settings
You can make changes to your device settings on your phone from the User Options web pages. You can
make changes to these device settings on your phone:
Select Device from User Options Web Page
Procedure
Step 1
Step 2
On your User Options web page, select User Options > Device.
The Device Configuration window displays. Toolbar buttons located at the top of the Device Configuration
window are specific to the selected device type.
(Optional) If you have multiple devices assigned to you, select the appropriate device (phone model, Extension
Mobility profile, or Remote Destination profile) from the Name drop-down menu.
Customize Do Not Disturb Options
Procedure
Step 1
Step 2
On your User Options web page, select User Options > Device.
Set the following options:
• Do Not Disturb: Check the check box to enable or disable DND.
• DND Option: Select either None or Ringer Off (to turn off only the ringer).
• DND Incoming Call Alert (applies to either DND option set): Set the alert to Beep Only, Flash Only,
Disable, or select None (to use the Alert setting set up by your system administrator).
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User Options Web Pages
Line Settings
Step 3
Select Save.
Related Topics
Do Not Disturb, on page 95
Line Settings
Line settings affect a specific phone line (directory number) on your phone. Line settings can include call
forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other
line-specific settings.
You can set up other line settings directly on your phone:
• Set up call forwarding for your primary phone line
• Change rings, display, and other phone-model specific settings
Related Topics
Call Forward, on page 83
Call History, on page 35
Set Up Call Forward Per Line
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
On your User Options web page, select User Options > Device.
Select a phone from the Name drop-down menu.
Select Line Settings.
If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down
menu.
In the Incoming Call Forwarding area, select call forwarding settings for various conditions.
Select Save.
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User Options Web Pages
Line Settings
Change Voice Message Indicator Setting Per Line
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
On your User Options web page, select User Options > Device.
Select a phone from the Name drop-down menu.
Select Line Settings.
(Optional) If you have more than one directory number (line) assigned to your phone, select a line from the
Line drop-down menu.
In the Message Waiting Lamp area, choose from various settings.
Typically, the default message waiting setting prompts your phone to display a steady red light from the
handset light strip to indicate a new voice message.
Select Save.
Change Audible Voice Message Indicator Setting Per Line
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
On your User Options web page, select User Options > Device.
Select a phone from the Name drop-down menu.
Select Line Settings.
If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down
menu.
In the Audible Message Waiting Lamp area, choose the desired setting.
Select Save.
Change Ring Settings Per Line
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
On your User Options web page, select User Options > Device.
Select a phone from the Name drop-down menu.
Select Line Settings.
If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down
menu.
In the Ring Settings area, set the option for Ring Setting (Phone Idle) and Ring Setting (Phone Active) from
the drop-down menus.
The options are:
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User Options Web Pages
Speed Dial Setup in User Options
• Use System Default
• Disable
• Flash Only
• Ring Once
• Ring
• Beep Only [this option is only available for Ring Setting (Phone Active)]
Step 6
Select Save.
Edit Line Text Label for Phone Display
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
On your User Options web page, select User Options > Device.
Select a phone from the Name drop-down menu.
Select Line Settings.
If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down
menu.
In the Line Text Label area, enter a text label.
Select Save.
Speed Dial Setup in User Options
Depending on how your phone has been set up, you can use speed-dial buttons and speed-dial codes, which
you can set up on your User Options web pages.
Speed Dial Pause
You can use Speed Dial to reach destinations that require a Forced Authorization Code (FAC), Client Matter
Code (CMC), dialing pauses, or additional digits (such as a user extension, a meeting access code, or a voice
mail password). When you press the configured Speed Dial, the phone establishes the call to the destination
number and sends the specified FAC, CMC, and additional digits with dialing pauses inserted.
To include dialing pauses in the speed dial, include a comma (,) as part of the speed-dial string. This comma
specifies a pause of 2 seconds. It also allows you to separate FAC and CMC from the other digits in the
speed-dial string.
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User Options Web Pages
Speed Dial Setup in User Options
Note
Be aware of the following requirements when you include FAC and CMC in the speed-dial string:
• FAC must always precede CMC in the speed-dial string.
• A speed-dial label is required for speed dials with FAC and DTMF digits.
• Only one comma is allowed between FAC and CMC digits in the string.
Each comma you include represents an additional pause of 2 seconds. For example, two commas (,,) represent
a pause of 4 seconds.
Note
Before you configure the speed-dial, try to connect to the specified digits manually at least once to ensure
that the digit sequence is correct.
The phone does not save the FAC, CMC, or additional digits from the speed dial in the call history. If you
press Redial after connecting to a destination using the speed-dial, the phone prompts you to enter any required
FAC, CMC, or DTMF digits manually.
The following sections contain example strings that show how to use the speed-dial feature.
Example 1
Consider the following requirements to access voicemail:
• Called number to access voicemail: 8000
• PIN: 123456# after announcement of 2 seconds
• Voicemail response: Enter option 3 to read latest message after a pause of 6 seconds (while the automated
announcement lists the available options)
To set up the speed-dial to access this voice mailbox, specify the following speed-dial string:
8000,123456#,,,3
Example 2
Consider the following call requirements:
• Called number: 95556543
• FAC: 1234
• CMC: 9876
• Automated phone system response, required 4 seconds after the call is connected: 56789#
To access this destination, specify the following speed-dial string:
95556543,1234,9876,,56789#
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User Options Web Pages
Phone Services
Set Up Speed-Dial Buttons
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
On your User Options web page, select User Options > Device.
Select a phone from the Name drop-down menu.
Select Speed Dials.
In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone.
Select Save.
Set Up Speed-Dial Codes
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
On your User Options web page, select User Options > Device.
Select a phone from the Name drop-down menu.
Select Speed Dials.
In the Abbreviated Dial Settings area, enter a number and label for a speed-dial code.
Select Save.
Phone Services
Phone services can include special phone features, network data, and web-based information (such as stock
quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.
You can assign a service to a speed-dial button from the User Options web page.
The services available for your phone depend on how the system administrator set up the phone system and
which services you are subscribed to. For more information, contact your system administrator.
If only one service is set up, the service opens by default. If more than one service is set up, select an option
from the menu.
Select a service by using one of these feature buttons:
•
(Feature button that your system administrator sets up)
•
Messages
•
Applications
•
Contacts
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User Options Web Pages
Phone Services
Subscribe to Service
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
On your User Options web page, select User Options > Device.
Select a phone from the Name drop-down menu.
Select Phone Services.
Select Add New.
Select a service from the drop-down list and select Next.
(Optional) Change the service label or enter additional service information, if available.
Select Save.
Search for Services
Procedure
Step 1
Step 2
Step 3
On your User Options web page, select a device.
Select Phone Services.
Select Find.
Change or End Services
Procedure
Step 1
Step 2
Step 3
On your User Options web page, search for services.
Select one or more entries.
Select Delete Selected.
Change Service Name
Procedure
Step 1
Step 2
Step 3
On your User Options web page, search for services.
Select a service name.
Change the information and select Save.
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User Options Web Pages
User Settings
Add Service to Programmable Feature Button
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
On your User Options web page, select User Options > Device.
Select a phone from the Name drop-down menu.
Select Service URL.
Your system administrator sets up a service URL button for your phone.
Select a service from the Button Service drop-down list .
(Optional) If you want to rename the service, edit the label fields.
If your phone does not support double-byte character sets, it uses ASCII Label fields.
Select Save.
Select Reset to reset your phone to see the new button label on your phone.
User Settings
Your PIN and password allow you to access different features and services. For example, use your PIN to
sign in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to sign in to
your User Options web pages and Cisco Web Dialer on your personal computer. For more information, contact
your system administrator.
User settings include your browser password, PIN, and language (locale) settings.
Change Browser Password
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
On your User Options web page, select User Options > User Settings.
Enter your current password.
Enter your new password.
Reenter your new password in the Confirm Password field.
Select Save.
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User Options Web Pages
Change PIN
Change PIN
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
On your User Options web page, select User Options > User Settings.
Enter your current PIN.
Enter your new PIN.
Reenter your new PIN in the Confirm PIN field.
Select Save.
Change User Options Language
Procedure
Step 1
Step 2
Step 3
On your User Options web page, select User Options > User Settings.
In the User Locale area, select an item from the Locale drop-down list.
Select Save.
Change Phone Display Language
Procedure
Step 1
Step 2
Step 3
On your User Options web page, select User Options > Device.
Select an item from the User Locale drop-down list.
Select Save.
Directory
To get a list of coworkers in your corporate directory, select User Options > Directory.
The directory features that you can access on your computer are:
• Personal Address Book (PAB), which can also be accessed from your phone
• Fast Dials, which can also be accessed from your phone
• Cisco Unified Communications Manager Address Book Synchronizer
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User Options Web Pages
Personal Address Book Setup
Related Topics
Personal Directory, on page 64
Corporate Directory, on page 63
Personal Address Book Setup
You can add, delete, or update personal address book entries from the User Options web page.
Add New Personal Address Book Entry
Procedure
Step 1
Step 2
Step 3
Step 4
On your User Options web page, select User Options > Personal Address Book.
Select Add New.
Enter information for the entry.
Select Save.
Search for Personal Address Book Entry
Procedure
Step 1
Step 2
On your User Options web page, select User Options > Personal Address Book.
Specify search information and select Find.
Edit Personal Directory Entry
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Sign in to Personal Directory and search for an entry.
Select the entry.
Press Edit to modify the name or email address.
Modify the name or email address.
Press Phones to modify a phone number.
Press Update.
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User Options Web Pages
Delete Personal Directory Entry
Delete Personal Directory Entry
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Sign in to Personal Directory and search for an entry.
Select the entry.
Press Edit.
Press Delete.
You may need to select More first.
Press OK to confirm the deletion.
Assign Button for Personal Address Book
Procedure
Step 1
Step 2
Step 3
On your User Options web page, select User Options > Device.
Select a phone from the Name drop-down menu.
Select Service URL.
Your system administrator sets up your phone to display services. For more information, contact your system
administrator.
Step 4
Step 5
Step 6
Step 7
Select the Personal Address Book service from the Button drop-down list.
Enter a phone label for the button.
Select Save.
Select Reset and then select Restart to refresh the phone configuration.
You can now press the button to access personal address book codes.
Fast Dial Setup
You can add, delete, or update fast-dial entries from the User Options web page.
You can create up to 500 fast-dial and PAB entries. You can create a new fast-dial entry without using a PAB
entry. These fast-dial entries are labeled “raw” in the User Options web pages and do not display a configurable
text label.
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Assign Feature Button for Fast Dial
Assign Feature Button for Fast Dial
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
On your User Options web page, select User Options > Device.
Select the service URL provided by your system administrator.
Select the Fast Dial service from the Button drop-down list.
Enter a phone label for the button.
Select Save.
Select Reset and then select Restart to refresh the phone configuration.
Assign Fast-Dial Code to Personal Address Book Entry
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
On your User Options web page, select User Options > Fast Dials.
Select Add New.
Use the Search Options area to find the appropriate Personal Address Book entry.
Select a phone number in the Search Results area.
(Optional) Change the fast-dial code.
Select Save.
Assign Fast-Dial Code to Phone Number Without Personal Address Book Entry
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
On your User Options web page, select User Options > Fast Dials.
Select Add New.
(Optional) Change the fast-dial code.
Enter a phone number.
Select Save.
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Search for Fast-Dial Entry
Search for Fast-Dial Entry
Procedure
Step 1
Step 2
On your User Options web page, select User Options > Fast Dials.
Specify search information and select Find.
Edit Fast-Dial Phone Number
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
On your User Options web page, select User Options > Fast Dials.
Search for the fast-dial entry that you want to edit.
Select a component of the entry.
Change the phone number.
Select Save.
Delete Fast-Dial Personal Address Book Entry
Procedure
Step 1
Step 2
Step 3
On your User Options web page, search for a fast-dial entry.
Select one or more entries.
Select Delete Selected.
Mobility Settings
When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make
and receive calls using the same directory numbers as your desk phone. These phones are called remote
destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your
mobile phone.
Related Topics
Mobile Connect, on page 103
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Add New Remote Destination
Add New Remote Destination
Procedure
Step 1
Step 2
Step 3
On your User Options web page, select User Options > Mobility Settings > Remote Destinations.
Select Add New.
Enter the following information:
• Name: Enter a name for the mobile (or other) phone.
• Destination Number: Enter your mobile phone number.
Step 4
Step 5
Step 6
Step 7
Select your remote destination profile from the drop-down list.
Your remote destination profile contains the settings that apply to remote destinations that you create.
Check the Mobile Phone check box to allow your remote destination to accept a call sent from your desk
phone.
Check the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with
your desk phone.
Select one of the following options in the Ring Schedule area:
• All the time: Select this option if you do not want to impose day and time restrictions on ringing the
remote destination.
• As specified below: Select this option and select from the following items to set up a ring schedule
based on day and time:
◦Select a check box for each day of the week you want to allow calls to ring the remote destination.
◦For each day, select All Day or select the beginning and ending times from the drop-down lists.
◦Select the time zone from the drop-down list.
The ring schedule drop-down lists include only the access lists that you have created.
Step 8
Select one of these ringing options:
• Always ring this destination.
• Ring this destination only if the caller is in the allowed access list that you select.
• Do not ring this destination if the caller is in the blocked access list that you select.
Step 9
Select Save.
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User Options Web Pages
Create Access List
Create Access List
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
On your User Options web page, select User Options > Mobility Settings > Access Lists.
Select Add New.
(Optional) Enter a name to identify the access list and a description.
Select whether the access list will allow or block specified calls.
Select Save.
Select Add Member to add phone numbers or filters to the list.
Select an option from the Filter Mask drop-down list box.
You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous
caller ID (Private).
Step 8
If you select a directory number from the Filter Mask drop-down list, enter a phone number or filter in the
DN Mask field.
You can use the following wild cards to define a filter:
X (upper or lower case)
Matches a single digit. For example, 408555123X matches any number between 4085551230 and
4085551239.
!
Matches any number of digits. For example, 408! matches any number starts with 408.
#
Used as a single digit for exact match.
Step 9 To add this member to the access list, select Save.
Step 10 To save the access list, select Save.
Plugins
Plugins allow you to download and access applications that your system administrator sets up for you.
For more information, contact your system administrator.
Access Plugins
You can view plugins only if your system administrator has set them up for you.
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User Options Web Pages
Access Plugins
Procedure
On your User Options web page, select User Options > Plugins.
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User Options Web Pages
Access Plugins
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CHAPTER
7
Accessories
• Supported Accessories, page 135
• USB Devices, page 136
• Cisco Unified IP Color Key Expansion Module, page 136
• Cisco Unified Video Camera, page 140
• Video Screen, page 147
• Bluetooth Headsets, page 148
• VDI Clients, page 149
Supported Accessories
Your phone supports accessories from Cisco and third-party manufacturers.
Accessory
Type
Cisco Unified IP Phone
8961
9951
9971
Cisco Accessories
Cisco Unified IP Color
Key Expansion Module
Add-on module
X
X
X
Cisco Unified Camera
Add-on module
—
X
X
Virtual desktop infrastructure
(VDI) client
Add-on module
X
X
X
Third-Party Accessories
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USB Devices
Accessory
Type
Cisco Unified IP Phone
8961
9951
9971
Analog
X
X
X
Analog Wideband
X
X
X
Bluetooth
—
X
X
USB
X
X
X
Microphone
External PC
—
X
X
Speakers
External PC
—
X
X
Headset
USB Devices
Each USB port supports a maximum of five supported and nonsupported devices that are connected to the
phone. Each device connected to the phone is included in the maximum device count.
For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion
modules, one hub, and one other standard USB device) on the side port and five additional standard USB
devices on the back port. Many third-party USB products contain more than one USB device, and thus count
as more than one device. For example, a third-party USB device may contain an internal hub and a headset,
and thus count as two USB devices.
If you use a USB hub and remove the USB cable from the phone or device port during an active call, it may
cause your phone or device to reboot. For more information, contact your system administrator.
Cisco Unified IP Color Key Expansion Module
The Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961, 9951, and
9971 and allows you to add up to 36 extra line appearances or programmable buttons to your phone. The
programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons.
You can add multiple Expansion Modules to the Cisco Unified IP Phone 9951 and Cisco Unified IP Phone
9971.
Cisco Unified IP Phone model
Number of Expansion Modules supported
8961
1 Expansion Module with 36 lines or buttons
9951
2 Expansion Modules with 72 lines or buttons
9971
3 Expansion Modules with 108 lines or buttons
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Cisco Unified IP Color Key Expansion Module Features
When multiple Expansion Modules are attached, they are numbered according to the order in which they are
connected to the phone. For example:
• Key Expansion Module 1 is the Expansion Module closest to the phone.
• Key Expansion Module 2 is the Expansion Module in the middle.
• Key Expansion Module 3 is the Expansion Module farthest to the right.
The following figure shows a Cisco Unified IP Phone 9971 with three Cisco Unified IP Color Key
Expansion Modules.
Cisco Unified IP Color Key Expansion Module Features
The Cisco Unified IP Color Key Expansion Module includes the following features.
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1
Phone screen: Displays the phone number, speed-dial number (or name or other text label),
phone service, phone feature, or Privacy assigned to each button.
Icons indicating line status appear similar to, and function the same as, those on the Cisco Unified
IP Phone to which the Key Expansion Module is attached.
2
Lighted Buttons: 18 line buttons. Each button corresponds to one line (as with the Cisco Unified
IP Phone). The lights beneath each button indicate the state of the corresponding line as follows:
• Line available: light off
• Line in use by you: solid green light
• Line in use by someone else: solid red light
• Line ringing: solid amber light
• You have a call on hold: solid green light
• Someone else has a call on hold on a shared line: solid red light
• Call transfer: solid green light
• Call is ringing on an inactive page: solid amber light
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Place a Call on the Key Expansion Module
3
Shift Buttons: 2 buttons. Each button corresponds to one page of 18 line keys. The button for
page one is labeled with the number 1 and the button for page two is labeled with the number
2. The lights beneath each button indicate the state of the page as follows:
• Page is in view: solid green light
• Page is not in view: light off
• Page is not in view, with one or more alerting calls on the page: solid amber light
• Page is in view with one or more alerting calls on the page: solid green light
• A call is ringing on an inactive page: flashing amber light
Place a Call on the Key Expansion Module
Procedure
Step 1
Step 2
Press the line button on the Key Expansion Module.
Dial a telephone number.
Configure KEM Buttons
Before you can set up KEM buttons, contact your system administrator for the following information to access
your User Options web page:
• URL
• username and password
After you have this information, you can configure your speed-dial numbers or program buttons to access
phone services. Phone services can include, for example, weather, stock quotes, or corporate calendars and
directories.
Adjust Key Expansion Module Brightness
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
on the phone.
Use the Navigation pad and Select to scroll and select Preferences.
Select Brightness.
Select Key Expansion Module.
Adjust brightness.
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Cisco Unified Video Camera
• To increase brightness, press the right arrow on the Navigation pad.
• To decrease brightness, press the left arrow on the Navigation pad.
Step 6
Press Save to set the brightness, or press Cancel to exit.
Cisco Unified Video Camera
The Cisco Unified IP Phone 9951 and 9971 support the Cisco Unified Video Camera.
The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a
point-to-point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached.
If a phone does not have a Cisco Unified Video Camera attached, it can receive only one-way video.
Note
The Cisco Unified IP Phone 8961 does not support the Cisco Unified Video Camera and does not display
video.
The following figure shows the Cisco Unified IP Phone 9951 and Cisco Unified Video Camera.
Cisco Unified Video Camera Features
The Cisco Unified Video Camera includes the following features.
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Camera Lens Shutter
1
LED: Indicates the state of the camera as follows: 2
• Video transmitting—Green
Camera lens: Swivels up and down to adjust the
camera angle. The lens shutter can close to block
video transmission.
• Video muted—Red
3
USB connector
4
Mounting pins: Secures the camera to your Cisco
Unified IP Phone. The pins fit into the designated
slots on top of the phone.
Camera Lens Shutter
The camera lens shutter allows you to physically block video transmission from your camera.
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Cisco Unified Video Camera Installation
Close Camera Lens Shutter
The following figure shows the location of the camera lens shutter.
Procedure
Step 1
Step 2
To close the shutter, rotate the lens clockwise.
To open the shutter, rotate the lens counterclockwise.
Cisco Unified Video Camera Installation
The Cisco Unified Video Camera can be mounted on your Cisco Unified IP Phone 9951 or 9971, or it can be
mounted on your computer monitor. If you need help installing or positioning your camera, contact your
system administrator.
Use one of these procedures to mount the camera:
Mount Camera on Phone
Procedure
Step 1
Step 2
Step 3
Remove the protective plastic from the camera lens and body.
On the phone, remove the small plastic cover located on the topside of the phone display.
With your phone idle (no calls), slide the camera USB connector (on the bottom of the camera) into the Phone
USB port (on the back of the phone display).
As you do this, pins on the underside of the camera fit into pinholes on the top of the phone display to further
stabilize the camera.
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Step 4
Step 5
Look for the installation confirmation message on the phone screen.
After installation is complete, adjust the View Area and Brightness settings as needed.
Mount Camera on Monitor
Procedure
Step 1
Step 2
Step 3
Step 4
Obtain a mounting clip and USB extension cable from your system administrator.
Remove the protective plastic from the camera lens and body.
Plug the USB extension cable into the USB port on the back of the phone display.
Place the camera in the mounting clip, as shown in the following figure.
Step 5
Step 6
With your phone idle (no calls), attach the USB cable to the USB connector on the bottom of the camera.
Adjust the mounting clip as needed to rest securely on your computer monitor.
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Camera Preferences
As shown in the following figure, the mounting clip has two removable sliding supports (small and large).
Choose the support that best fits your computer monitor; you can remove the remaining support.
Step 7
Step 8
Look for the installation confirmation message on the phone screen.
After installation is complete, adjust the View Area and Brightness settings as needed.
Camera Preferences
Camera preferences allows you to set user preferences for the following items:
Preview Video
Preview Video allows you to see the view from your camera when you are not in a video call. Use Preview
Video before making video calls to help set up and position your camera effectively.
Access Preview Video
Procedure
Step 1
Step 2
Press More.
Press Preview Video.
Enable Video
The Enable Video On/Off settings in the phone menu controls the ability to control the video capability of
the phone. If you enabl video, you identify the phone as being capable of sending and receiving video. If you
disable video, your calls use only audio. Your system administrator controls the ability to use video for calls.
Follow these steps to turn this feature on or off:
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Camera Preferences
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications.
Use the navigation pad and Select button to select Preferences.
Select Video.
Press On/Off softkey or Select button to toggle video on or off.
Auto Transmit
When Auto Transmit Video is on, the camera streams video automatically during calls.
When Auto Transmit is off, video for each call is automatically muted (however, your phone still receives
video).
Enable Auto Transmit
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
.
Select Accessories.
Use the Navigation pad and Select button to scroll and select.
Highlight Cisco Unified Video Camera.
Press Setup.
Press Turn On to enable the Auto Transmit feature, or press the Return softkey
screen.
to return to the Setup
Disable Auto Transmit
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Highlight Cisco Unified Video Camera.
Press Setup.
Press Turn Off to disable the Auto Transmit feature, or press Return
to return to the Setup screen.
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Camera Preferences
Camera Brightness
The brightness setting affects the video that you transmit to others; it does not affect video that you receive
from other parties.
Because the field of view can affect brightness, adjust the View Area before adjusting the brightness.
Related Topics
View Area, on page 146
Adjust Brightness
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Highlight Cisco Unified Video Camera.
Select Brightness.
• To increase brightness, press the right or up arrow on the Navigation pad.
• To decrease brightness, press the left or down arrow on the Navigation pad.
Step 5
Press Save to set the brightness, or press Return
to return to the Set-up screen.
View Area
The view area acts as a wide angle and zoom function for your camera:
• Increasing the view area allows the camera to capture a wider image field.
• Decreasing the view area acts as a zoom and narrows the image field.
Adjust Camera View Area
Procedure
Step 1
Step 2
Step 3
Step 4
Press Applications
.
Use the Navigation pad and Select button to scroll and select Accessories.
Highlight Cisco Unified Video Camera.
Select View Area:
• To increase the camera viewing area, press the right or up arrow on the Navigation pad.
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Video Screen
• To decrease the camera viewing area, press the left or down arrow on the Navigation pad.
Step 5
Press Save to set the contrast, or press Return
to return to the Setup screen.
Video Screen
The Cisco Unified IP Phones supports phone calls that contain video (if present). With these phones, you do
not need to install the Cisco Unified Video camera to receive the video portion of a call.
Note
The Cisco Unified IP Phone 8961 does not support video.
Related Topics
Cisco Unified Video Camera, on page 140
Hide or Show Video
Your system administrator sets up the default softkey (either Show Video or Hide Video) and the default view
(video hidden or video displayed).
Procedure
Step 1
Step 2
To hide the video, press Hide Video.
To show the video, press Show Video.
Hide Softkeys in Full-Screen Video Mode
The softkeys display on the screen when a full-screen video call is enabled. If there is no user activity, the
softkeys automatically hide after 10 seconds.
To display the softkeys, do one of the following actions:
• Press Mute.
• Change the state of the video such as by plugging in the camera.
• Touch the phone screen (Cisco Unified IP Phone 9971 only).
• Press any softkey (Cisco Unified IP Phone 9951 only).
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Enable Full Screen Video
Enable Full Screen Video
Procedure
Step 1
Step 2
Press Full Screen.
Press Minimize to return to the original view.
Mute Video
Procedure
Step 1
Step 2
Press Mute Video.
Press Unmute Video to unmute the video.
Swap Views
Procedure
Press Swap to toggle between the full-screen view and the picture-in-picture (PIP) view.
The Swap is only available if you are in full-screen view.
Adjust Picture-in-Picture Position
Procedure
Step 1
Step 2
Press PIP to move the PIP window to a different quadrant of the screen.
To disable PIP, press PIP five times.
Bluetooth Headsets
(For Cisco Unified IP Phone 9951 and 9971 only.)
The Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets support
Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The
best performance is in the 3- to 6-foot (1- to 2-meter) range.
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VDI Clients
When using Bluetooth headsets with your phone, these conditions apply:
• You can pair and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset
connected becomes the default for use with the phone.
• After a Bluetooth headset is connected, turning it off and reconnects it to the phone. The following
instructions apply when using the Bluetooth headset:
◦If you have both a Bluetooth headset and an analog headset attached to the phone, only one type
of headset works at any time. Using a USB headset disables both the Bluetooth and analog headset.
◦Enable the Bluetooth headset to disable the analog headset.
◦Disable the Bluetooth headset to enable the analog headset.
◦Unplug the USB headset and then enable either the Bluetooth headset or the analog headset.
• For optimum headset coverage, use your Bluetooth headset within 10 ft of the phone, although Bluetooth
coverage extends to about 30 ft from the phone.
• Your phone supports the Bluetooth Handsfree Profile. If your Bluetooth headset supports these features,
you can perform these call functions from your Bluetooth headset:
◦Answer a call
◦End a call
◦Change the headset volume for a call
◦Redial
◦Caller ID
◦Reject
◦Divert
◦Hold and Accept
◦Release and Accept
For more information, see the documentation from your Bluetooth headset manufacturer.
While using Bluetooth headset, there can be potential interference issues. Therefore Cisco recommends that
you reduce the proximity of other 802.11b/g devices, Bluetooth devices, microwave ovens, and large metal
objects.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but
some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.
VDI Clients
The Virtual Desktop Infrastructure (VDI) client attaches to the Cisco Unified IP Phone 8961, 9951, or 9971.
It provides a virtual environment that allows you to work and collaborate from any device and location at any
time.
You must use the Cisco IP Power Cube on the phone in order to use the VDI client.
For more information, see the VDI documentation.
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CHAPTER
8
FAQs and Troubleshooting
• Frequently Asked Questions, page 151
• Troubleshooting Tips, page 155
Frequently Asked Questions
Q. Why can't I see all the active calls on my phone?
A. When there are more calls than available session buttons on the phone, you can scroll using the Navigation
pad to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list.
Q. How do I redirect an incoming call when I am on a call?
A. To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming
call, and then press Divert. Otherwise press Divert to redirect the current, active call.
Q. If I’m on a call, how can I silence the ringing of an incoming call?
A. You can silence the incoming (ringing) call. Press Volume down once, and then let the incoming call go
to the target number (voicemail or predetermined number set up the system administrator).
Q. How can I resume a call that is on hold?
A. To resume a call on hold, you can use any of the following methods:
• Press the pulsing green session button.
• Press the call session on the phone display (for the Cisco Unified IP Phone 9971
only).
• Press Resume.
• Highlight the call by using the Navigation pad and press Select button.
• Press Hold.
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Frequently Asked Questions
Q. What is the difference between the buttons on the left and those on the right of the screen?
A. Your phone has feature buttons on the left and call session buttons on the right. Use the feature buttons to
access features (such as speed dial) or select a phone line. Use call session buttons to perform call-related
tasks, such as making a new call, resuming a held call, or checking your voicemail. The positions of the
session buttons and feature buttons can be reversed on phones that use a locale with a right-to-left reading
orientation, such as Hebrew and Arabic.
Q. Why do the softkeys keep changing?
A. Softkeys act on the selected (highlighted) call or menu item only. The softkeys that display depend on the
call or item you have selected.
Q. What is the best way to look at calls when I have a shared line or multiple lines?
A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view
calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the phone
screen in chronological order (oldest first). If you do not have an All Calls button, contact your system
administrator to set up this feature. Your administrator can also set up your primary line key to act the
same as the All Calls button.
Q. Why does my call disappear after I accidently press a button?
A. If you are on a call and press a button for another line, your line view will change. Your current call
disappears from view and calls for the newly selected line are displayed. To redisplay the call you are on,
select the line that it is on, press All Calls, or, press the Primary line key if it is set up by your administrator
to display all calls.
Q. How do I check missed calls on my phone?
A. To check missed calls on your phone, perform the following actions:
• Press Applications, select Call History, and press Missed.
• Press Missed Calls.
Q. How do I exit from a running application?
A. To exit from a running applications you must:
1 Press Applications
.
2 Use the Navigation pad and Select button to scroll and select Running Applications.
3 Select a running application and press Close App to close the application.
When prompted, save your changes.
4 Press Exit end the running application.
If you do not exit a running application, it continues to run in the background.
Q. How do I connect two calls and then drop from the line myself?
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Frequently Asked Questions
A. When you are on an active call (not on hold), do the following:
1 Press Transfer
and enter the transfer recipient’s phone number in one of these ways:
• Press the session button of a held call.
• Enter the transfer recipient’s phone number.
• Scroll to a Call History record and press Call.
• Press a speed-dial button.
• Press Speed Dial, enter a speed-dial number or highlight the number you want to call, and press
Speed Dial again.
• Press Active Calls and select a held call. The transfer completes immediately.
2 Press Transfer again. You do not have to wait for the recipient to answer to complete the transfer.
Q. What does the Swap softkey do?
A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating
a conference. This allows you to consult privately with the party or parties on each call before combining
the calls into a conference.
Q. Can I cancel a conference or transfer procedure after I have started it?
A.
Yes, before completing a conference or transfer, you can press Release
or Cancel to cancel it.
Q. How can I combine two calls on hold into a single conference call?
A. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call, and then:
1
Press Conference
.
2 Press the line button for the other (held) call.
The conference begins. The conference is established on the line that had the active call.
Q. Should I mount my Cisco Unified Video Camera on my phone or on my computer monitor?
A. For casual video calling, a camera mounted directly on the phone is recommended. If you plan to turn to
face your computer monitor often (for example, if you are presenting slides), a camera mounted on monitor
might be preferable. Experiment with both and see what works best for you.
If you prefer to mount your camera on your computer monitor, ask your system administrator for a camera
mounting clip and USB extension cable.
Q. How can I keep my Cisco Unified Video Camera secure to prevent theft?
A. If you are concerned about theft, you can place the camera in a locked drawer when not in use. If you plan
to remove the camera regularly for this reason, consider attaching the camera to a USB extension cable
(available from your system administrator) rather than mounting the camera directly on the phone.
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Connecting and disconnecting the camera is easy and neither resets the phone nor disrupts the audio portion
of an active call. However, you may find connecting and disconnecting the camera easier if a USB cable
is used rather than directly removing and reattaching the camera to the phone.
Note that the Cisco wall mount kit contains a security mechanism which locks the camera to the phone.
Q. Not all calls present video on my phone. Why not?
A. To see an image of the other party on your phone screen, the other party’s phone must support video and
the other party must have a camera installed and enabled on the phone. During conference calls, the
conference system used during the call must support video conferencing.
Q. What does the Preview softkey do?
A. If you have a Cisco Unified Video Camera installed on your phone, you can press Preview to see the view
from your camera when you are not in a video call. Try using Preview before making video calls to help
set up and position your camera effectively.
Q. What happens to video when I put a call on hold?
A. Video transmission is muted (blocked) until you resume the call.
Q. What do the different light colors on my Cisco Unified Video Camera indicate?
A. The colors indicate video transmission states as follows:
• Green: Your video is transmitting.
• Red: Your video is muted.
Q. How can I close the shutter on my Cisco Unified Video Camera?
A. Close the camera shutter by rotating the camera lens clockwise. Rotate counter-clockwise to open the
shutter again.
Q. Why does video from my Cisco Unified Video Camera appear too dark (or too light)?
A. Lighting conditions (such as windows and ceiling lights) within the camera field of view affect the brightness.
Try moving the camera to see if the brightness improves. You can also adjust the brightness setting.
Q. Why does my phone not work (“wake up”), when it worked before?
A. If your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powered
down). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a
certain time. Your phone wakes up at the time your system administrator configured. You can press the
Select button to wake your phone up. Contact your system administrator to have the sleep and wake up
times changed.
Q. My phone played the ringtone four times in succession, but there is no call. What does this mean?
A. The phone is notifying you that your phone will power down (sleep) soon to conserve energy (the
EnergyWise feature). Your system administrator sets your phone to sleep at a certain time and wakes
(power up) at a certain time. Your phone wakes up at the time your system administrator configured, or
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you can press Select to wake it up. Contact your system administrator to have the sleep and wake up times
changed.
Q. Why can't VXC be turned on?
A. Sometimes the VXC device can't get power from the phone. Make sure that the phone is powered by a
power brick or a PoE+ switch. If the issue persists, power cycle the phone.
Q. Why is the VXC VPN status “Not Connected” when the phone VPN status is “Connected” and the VXC
device is turned on?
A. Sometimes the VXC device can't be detected by the phone. Make sure the VXC device is directly connected
to the phone's PC port, then power cycle the VXC device.
Q. Why does VXC show a “session lost” or “signal in another monitor” error?
A. This issue happens with VXC2111 in some scenarios. Plug the monitor into display port 0, which is the
rightmost display port from the phone's point of view.
Troubleshooting Tips
Missing Alert Calls Button
I would like to use the Alert Calls button but it is not on my phone.
Possible Cause
It has not been set up by your system administrator.
Solution
Contact your system administrator to enable the Alert Calls feature for you.
Missing All Calls Button
I would like to use the All Calls button, but it is not on my phone.
Possible Cause
It has not been set up by your system administrator or your system administrator may have set up your phone
so that the Primary Line button performs the All Calls function.
Solution
Contact your system administrator to enable the All Calls feature for you or check with your administrator
about the Primary Line button functionality.
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FAQs and Troubleshooting
Personal Directory Troubleshooting
Personal Directory Troubleshooting
Cannot Sign In to Personal Directory
You are unable to sign in to your personal directory.
Possible Cause
• You are using your password to sign in, not your personal identification number (PIN).
• Your PIN needs to be reset.
Solution
• Use your PIN, not your password.
• Contact your system administrator.
User Options Web Page Problems
Cannot Access User Options Web Pages
You are unable to access your User Options web pages.
Possible Cause
Your password needs to be reset.
Solution
Contact your system administrator.
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CHAPTER
9
Product Safety, Security, Accessibility, and
Related Information
• Safety and Performance Information, page 157
• FCC Compliance Statements, page 158
• Cisco Product Security Overview, page 159
• Accessibility Features, page 159
• Additional Information, page 159
Safety and Performance Information
Power outages and other devices can affect your Cisco Unified IP Phone.
Power Outage
Your access to emergency service through the phone depends on the phone being powered. If there is a power
interruption, Service and Emergency Calling Service dialing will not function until power is restored. In case
of a power failure or disruption, you may need to reset or reconfigure the equipment before using the Service
or Emergency Calling Service dialing.
External Devices
Cisco recommends using good quality external devices such as headsets, cables, and connectors that are
shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.
Note
Not all Cisco IP Telephony products support external devices, cords or cables. For more information,
consult the documentation for your phone.
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Product Safety, Security, Accessibility, and Related Information
Bluetooth Wireless Headset Performance
Depending on the quality of these devices and their proximity to other devices such as mobile phones or
two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or
more of these actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of external devices, cables, and connectors.
Caution
In European Union countries, use only external speakers, microphones, and headsets that are fully compliant
with the EMC Directive [89/336/EC].
Bluetooth Wireless Headset Performance
The Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth
enables low-bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is
in the 3- to 6-foot (1- to 2-meter) range. You can connect up to five headsets, but only the last one connected
is used as the default.
Because there can be potential interference issues, Cisco recommends that you move 802.11b/g devices,
Bluetooth devices, microwave ovens, and large metal objects away from the wireless headset.
For a Bluetooth wireless headset to work, it does not need to be within direct line-of-sight of the phone, but
some barriers, such as walls or doors, and interference from other electronic devices, can affect the connection.
FCC Compliance Statements
The Federal Communications Commission requires compliance statements for the following:
FCC Part 15.21 Statement
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End
users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter
must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other
antenna or transmitter.
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Product Safety, Security, Accessibility, and Related Information
FCC Receivers and Class B Digital Statement
FCC Receivers and Class B Digital Statement
This product has been tested and complies with the specifications for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used according to the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which is found by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment or devices
• Connect the equipment to an outlet other than the receiver's
• Consult a dealer or an experienced radio/TV technician for assistance
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing
import, export, transfer, and use. Delivery of Cisco cryptographic products does not imply third-party authority
to import, export, distribute, or use encryption. Importers, exporters, distributors, and users are responsible
for compliance with U.S. and local country laws. By using this product you agree to comply with applicable
laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/
regulations/export-administration-regulations-ear.
Accessibility Features
The Cisco Unified IP Phones 8961, 9951, and 9971 provide accessibility features for the vision impaired, the
blind, and the hearing and mobility impaired.
For detailed information about the accessibility features on these phones, see Accessibility Features for the
Cisco Unified IP Phone 8961, 9951, and 9971.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Additional Information
You can access the Cisco website at this URL: http://www.cisco.com/
Within the Cisco website, you can find the following information:
• Cisco Unified IP Phone 9951 and 9971 quick reference cards, quick start guides, and end-user guides:
http://cisco.com/en/US/products/ps10453/products_user_guide_list.html
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Product Safety, Security, Accessibility, and Related Information
Additional Information
• Cisco Unified IP Phone 8961 quick reference cards, quick start guides, and end-user guides:
http://www.cisco.com/en/US/products/ps10451/products_user_guide_list.html
• Licensing information:
http://cisco.com/en/US/products/ps10453/products_licensing_information_listing.html
• Cisco international websites:
Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change]
link at the top of the web page.
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CHAPTER
10
Warranty
• Cisco One-Year Limited Hardware Warranty Terms, page 161
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at the following URL:
http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html
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Warranty
Cisco One-Year Limited Hardware Warranty Terms
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INDEX
A
B
access 132
plugins 132
access list, create 132
accessibility features 159
accessories 52
adapters 1, 10, 19
add 125, 127, 131
PAB entry 127
phone services to button 125
remote destination for Mobile Connect 131
administrator settings 60
Agent Greeting 78
alerts 21, 89, 99, 103
audible 89, 99, 103
call waiting 89
Hold Reversion 99
MCID 103
silent 103
visual 21, 89, 99, 103
call waiting 89
Hold Reversion 99
MCID 103
new voice message 21
ringing call 21
All Calls 78
answer oldest first 79
Application button 21
applications, running 59
assign 129
fast dial button 129
fast dial code 129
Assistant 40
Assistant Console 40
audible message indicator, See message indicators
Auto Answer 81
description 81
Back button 21
Barge 81
BLF, See Line Status
Bluetooth 12, 21, 48, 54, 55, 148
accessory 54, 55
add 54
connect 55
delete 54
disconnect 55
headset 148
settings 48
wireless connection 21
brightness 48, 139
expansion module 139
phone 48
browser password 125
change 125
Busy Lamp Features, See Line Status
buttons 3, 12, 21, 72
and softkeys, per feature 72
color LEDs 3
model-specific overview 3, 12, 21
C
cable lock 33
connecting to phone 33
Call Back 82
set up notification 82
call bubble 52
change font size 52
Call Forward All 83
call history 35, 52
change font size 52
Call Park 84
Call Pickup 87
description 87
Call Waiting, description 89
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IN-1
Index
calling features 78, 79, 81, 82, 83, 84, 87, 89, 90, 95, 96, 97, 99, 100, 101,
102, 103, 105, 106, 107, 108, 109, 110, 112, 114
Agent Greeting 78
All Calls 78
Answer 79
Auto Answer 81
Barge 81
Call Back 82
Call Forward All 83
Call Park 84
Call Pickup 87
Call Waiting 89
conference 90
Divert 95
DND 95
Fast Dial 96
Hold 97
Hold Reversion 99
Hunt Group 99
Intercom 100
Line Status 101
MCID 102
Meet Me 103
Mobile Connect 82, 103
Mute 105
On-hook Dialing 106
Plus Dialing 106
Privacy 107
QRT 108
Redial 108
Remote Hold 99
Secure and Nonsecure Indication Tone 109
Shared Lines 109
Silent Monitoring and Recording 110
Speed Dial 110
Transfer 112
Video Calls and Security 114
WebDialer 114
change 121, 124, 125, 126
browser password 125
language 126
phone display 126
user options web pages 126
locale 126
phone display 126
user options web pages 126
phone line label 121
phone service name 124
phone services 124
PIN 126
Cisco IP Manager Assistant, See IPMA
Cisco Mobile Connect., See Mobile Connect
Cisco Unified IP Color Key Expansion Module 136
Cisco Unified IP Phone 8961 1
Cisco Unified IP Phone 9951 10
Cisco Unified IP Phone 9971 19
Client Matter Code 90
compliance 158
conference 90, 91, 103
Meet Me 103
swap between calls 91
using 90
Conference button 21
confirmation, See alerts
contacts 63, 64, 127, 128
corporate directory 63
personal directory 64, 127, 128
delete a contact 128
edit a contact 127
Contacts button 21
contrast, See brightness
create 121, 132
access list for Mobile Connect 132
phone line label 121
D
delete 128, 130
fast dial PAB entry 130
personal directory contact 128
dial, on hook 106
directory 63, 64, 115, 127, 128
corporate 63, 115
using 63
with WebDialer 115
personal 64, 127, 128
delete a contact 128
edit a contact 127
Divert 95
description 95
DND 96, 118
customize 118
turn on and off 96
Do Not Disturb, See DND
E
edit 127, 130
fast dials 130
personal directory contact 127
enable 107
Privacy 107
end 124
phone services 124
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Index
EnergyWise 31
description 31
Expansion Module 136
external devices 157
caution 157
information 157
Hunt Group 99
description 99
sign in and out 99
I
iDivert, See Divert
Intercom 100
IPMA 40
F
FAQs 151
fast dials 96, 97, 128, 129, 130
assign a code 129
assign to a feature button 129
description 96
edit 130
place a call 97
with a fast-dial button 97
search 130
Fast Dials 130
delete PAB entry 130
feature buttons, See buttons
font size 51
call bubble 51
call history 51
footstand 28
Forced Authorization Code 97
frequently asked questions 151
G
Group Pickup, description 87
H
handset light strip 21
handset rest 32
hardware, model-specific overview 3, 12, 21
Headset button 21
headset, wideband settings 53
Hold 97, 98, 99
and Resume 97
on shared lines 98
remote 99
swap between calls 98
to answer a new call 98
Hold button 21
Hold Reversion 99
description 99
notification 99
responding to notification 99
K
keypad 21
L
language 115, 126
change for user options web pages 126
change phone display 126
WebDialer settings 115
line 118, 120, 121
settings 118, 120
DND 118
voice message indicator 120
text label 121
change 121
create 121
Line Status 101
description 101
indicators 101
locale 126
change for user options web pages 126
change phone display 126
log in and out, See sign in and out
M
MAC address 115
WebDialer 115
Malicious Caller ID, See MCID
Manager 40
MCID 102, 103
description 102
trace a call 103
Meet Me 103
conference 103
join 103
description 103
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Index
message indicators 120
audible, change 120
voice, change 120
messages 69
Messages button 21
Mobile Connect 82, 103, 104, 105, 131, 132
add remote destination 131
create access list 132
description 82, 103
switch 104, 105
from Desk to Mobile Phone 104
from Mobile Phone to Desk 105
turn on and off 104
model 60
monitor and record 110
mute 105
description 105
turn on and off 105
Mute button 21
N
Navigation pad 3, 21
navigation, about 30
notification 82, 99
Call Back 82
Hold reversion 99
O
On-hook Dialing 106
description 106
Other Pickup, description 87
P
phone display (continued)
change line label 121
create line label 121
phone model 60
phone screen 7, 16, 21, 25, 30, 32
cleaning 32
enable and disable touch-sensitive 32
features 7, 16, 25
navigation 30
touch-sensitive 21
phone services 123, 124, 125
add to button 125
change 124
change name 124
end 124
search for 124
subscribe to 124
phone, connecting 1, 10, 19
PIN 54, 65, 126, 155
adding Bluetooth device with 54
change 126
troubleshooting with Personal Directory 155
using with Personal Directory 65
plugins 132
Plus Dialing 106
ports 1, 10, 19
power outage 157
power save plus 31
description 31
power-save mode 31
preferences 47, 115
settings 47
WebDialer 115
Privacy 107
enable on a shared line 107
programmable feature buttons 3
Q
PAB 127
add 127
search 127
password 156
See also browser password
troubleshooting with User Options 156
See also browser password
personal address book, See PAB
personal directory 64, 127, 128
delete a contact 128
edit a contact 127
personal identification number, See PIN
phone display 21, 121, 126
change language 126
QRT 108
quality reporting tool, See QRT
R
record and monitor 110
Redial 108
a number 108
description 108
Release button 21
remote destination, See user options
Remote Hold 99
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Index
revert, call 99
on hold 99
ringtones 47
T
S
safety and performance 157
external devices 157
power outage 157
search 124, 127, 130
fast dials 130
PAB 127
phone services 124
Secure 114
video 114
Secure and Nonsecure Indication Tone 109
securing the phone with a cable lock 33
services, See phone services
session buttons 3
See also buttons
set up 115, 121, 123
speed-dial buttons 121, 123
speed-dial codes 123
We Dialer preferences 115
settings 47
settings, user options 125
shared lines 81, 98, 107, 109
barge 81
description 109
enable Privacy 107
on hold 98
sign in and out 99, 115, 116, 117
Hunt Group 99
user options 117
WebDialer 115, 116
Silent Monitoring and Recording 110
softkey buttons 3, 12
softkeys and feature buttons, per feature 72
Speakerphone button 21
Speed Dial 110, 121, 123
buttons 110, 121, 123
description 110
set up 121, 123
codes 110, 123
description 110
set up 123
subscribe to phone services 124
suspicious call, trace 103
swap 91, 113
conference calls 91
transfer calls 113
To Voicemail, See Divert
touchscreen 21, 32
cleaning 32
enable and disable 32
touch-sensitive features of 21
trace a suspicious call 103
Transfer 112, 113
description 112
swap 113
using 113
Transfer button 21
Troubleshooting 151
turn on and off 96, 104, 105
DND 96
Mobile Connect 104
mute 105
U
USB devices 136
user options 117, 121, 123, 125, 126, 127, 128, 129, 130, 131, 132
device 121, 123
phone services 123
speed dial 121
fast dials 128, 129, 130
assign a code 129
assign to a feature button 129
delete PAB entry 130
edit 130
search 130
mobility 130, 131, 132
add remote destination 131
create access list 132
PAB 127
add entry 127
search for entry 127
plugins 132
sign in and out 117
user settings 125, 126
change browser password 125
change phone display language 126
change PIN 126
change user options web pages language 126
user settings, See user options
V
Video 114
secure 114
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Index
view 115
WebDialer preferences 115
viewing angle 29
voice messages 69
checking 69
voicemail 69
Volume button 21
W
wallpaper 48
warranty information 161
WebDialer 114, 115, 116
change preferences 115
description 114
MAC address 115
set up preferences 115
sign in 115
sign out 116
view preferences 115
with Cisco Directory 115
with corporate directory 115
wideband headset 53
wireless connection 21
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