User guide | Cisco Systems 9971 E-1 IP Phone User Manual

Cisco Unified IP Phone 3905 User Guide for
Cisco Unified Communications Manager Express Version 8.8 (SIP)
First Published: July 22, 2011
Last Modified: July 22, 2011
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Fax: 408 527-0883
Text Part Number: OL-24411-01
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relationship between Cisco and any other company. (1005R)
© 2011
Cisco Systems, Inc. All rights reserved.
CONTENTS
Overview 1
Physical Description of Cisco Unified IP Phone 3905 1
Phone Connections 3
Adjusting the Handset Rest 3
Operating Your Phone 5
Adjust the Volume 5
Answer a Call 6
Auto Answer 6
Auto Answer with Your Speakerphone 6
Call Forward All 6
Call Pickup 7
Conference 7
End a Call 7
Hold/Resume a Call 8
Manage Call Waiting 8
Mute a Call 8
Place a Call 8
Redial a Number 9
Shared Lines 9
Transfer a Call 9
Voice Messages 10
Personalize Your Voicemail 10
Check for Voice Messages 10
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Contents
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CHAPTER
1
Overview
This guide provides phone layout and feature descriptions for the Cisco Unified IP Phone 3905.
• Physical Description of Cisco Unified IP Phone 3905, page 1
Physical Description of Cisco Unified IP Phone 3905
The Cisco Unified IP Phone 3905 is a single-line phone. Buttons near the handset provide direct access to
several features.
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Overview
Physical Description of Cisco Unified IP Phone 3905
Item
Description
1
Handset
Functions as traditional phone handset.
2
Message waiting
indicator
Indicates new voice message (steady red) or an incoming call (blinking).
3
Phone screen
Displays phone menus and call activity including caller ID (phone number), call
duration, and call state.
4
Navigation Pad and Allows you to scroll through menu items and highlight items. When the phone
Select (center)
is on-hook, displays the call logs (Missed Calls, Received Calls, Placed Calls)
button
and your Speed Dials.
5
Application button
Provides access to phone settings such as call history, user preferences, phone
configuration (including administration settings, device configuration, network
configuration, and other common configurations), and phone model information.
6
Previous button
Toggles back to the previous setting.
7
Hold button
Places an active call on hold.
8
Transfer button
Transfers active calls to another extension.
9
Redial button
Dials the last dialed number.
10
Keypad
Allows you to dial phone numbers and enter numbers or letters.
11
Speakerphone
button
Selects the speakerphone. When the speakerphone is on, the button is lit.
12
Volume button
Controls the handset and speakerphone volume (off-hook) and the ringer volume
(on-hook).
13
Mute button
Mutes the speakerphone and handset. If the button is lit, the speaker and handset
are muted.
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Overview
Phone Connections
Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator
can help you connect your phone.
1
DC adaptor port (DC48V)
4
Network port (10/100 SW) connection.
IEEE 802.3af power enabled.
2
AC-to-DC power supply (optional)
5
Access port (10/100 PC) connection
3
AC power wall plug (optional)
6
Handset connection
Adjusting the Handset Rest
You can adjust the handset rest of a wall-mounted phone so that the receiver does not slip out of the cradle.
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Adjusting the Handset Rest
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Set the handset aside and pull the square plastic tab from the handset rest.
Rotate the tab halfway (180 degrees).
Hold the tab between two fingers, with the small notches (in the corners) facing you.
Make sure the tab lines up evenly with the slot in the cradle.
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the
handset to the handset rest.
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2
Operating Your Phone
This section describes how to operate your Cisco IP Phone and includes information on phone features.
Note
Because there are differences in phone and site configurations, not all features described here might apply
to your phone. Consult your system administrator for more information.
• Adjust the Volume, page 5
• Answer a Call, page 6
• Call Forward All, page 6
• Call Pickup, page 7
• Conference, page 7
• End a Call, page 7
• Hold/Resume a Call, page 8
• Manage Call Waiting, page 8
• Mute a Call, page 8
• Place a Call, page 8
• Redial a Number, page 9
• Shared Lines, page 9
• Transfer a Call, page 9
• Voice Messages, page 10
Adjust the Volume
• During a call, press the + or - on the VOLUME button to increase or decrease the volume respectively.
• Press the + or - on the VOLUME button while the handset is in its cradle and the phone is idle.
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Operating Your Phone
Answer a Call
Answer a Call
• Lift the handset.
• If you are using the speakerphone, press the Speaker button.
Auto Answer
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Your system administrator sets up Auto Answer to work with your speakerphone.
Auto Answer with Your Speakerphone
Auto Answer prompts your phone to automatically answer incoming calls after one ring.
Keep the handset in the cradle to auto answer with your speaker phone. Otherwise, calls ring normally and
you must manually answer them. Your system administrator sets up Auto Answer to work either with your
speakerphone.
Call Forward All
Call Forward All allows you to forward calls on your phone to another number. You can set up Call Forward
All directly on your phone. To access Call Forward All remotely, go to your User Options web pages.
There are two types of call forwarding features that your system administrator might set up on your phone:
1 Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
2 Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from
your User Options web pages.
Your system administrator can set up other call forward options that:
1 Allows calls placed from the call forward target number to your phone to ring through, rather than be
forwarded.
2 Prevents you from creating a call forward loop or exceeding the maximum number of links in a call
forwarding chain.
Procedure
Step 1
Step 2
Step 3
Press the center button of the Navigation Pad button.
Navigate for the “Call Forward All” option.
Enter the call forward target number exactly as you would dial it from your phone. For example, enter an
access code or the area code, if necessary.
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Operating Your Phone
Call Pickup
Call Pickup
Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your
phone.
You might use Call Pickup if you share call-handling tasks with co-workers.
There are two ways you can pick up a call:
1 Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been
ringing for the longest time).
2 Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:
a Using a group pickup number (provided by your system administrator).
b Dialing the ringing phone’s number if the destination user’s direct number is present in one of the
current user's associated groups.
Your system administrator sets up the call pickup group you are in and the call pickup buttons depending on
your call-handling needs and work environment.
To access Call Pickup:
Procedure
Step 1
Step 2
Press the center button of the Navigation Pad button.
Navigate for the “PickUp” and “GPickUp” options.
Conference
Conference allows you to talk simultaneously with multiple parties. When you are talking on a call, use
Conference to dial another party and add them to the call. You can remove individual participants from the
conference if your phone supports the feature. Use hookflash to set up a conference call.
End a Call
• Hang up the handset.
• If you are using a speakerphone, press the Speaker button.
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Hold/Resume a Call
Hold/Resume a Call
Procedure
Step 1
To put a call on hold, press the Hold button
The line button flashes green.
Step 2
To resume the call, press the flashing green line button.
.
Manage Call Waiting
Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on
another call, including a call waiting tone (single beep) and an amber flashing line button.
Note
Unanswered calls are routed to your voicemail system (if available).
Procedure
Press the flashing amber line button.
Your phone automatically puts the original call on hold and connects the ringing call.
Mute a Call
Procedure
Step 1
To turn the Mute on, press the Mute button
Step 2
To turn the Mute off, press the Mute button the second time.
.
Place a Call
Use one of the following methods to place a call:
• Lift the handset and dial the number.
• Dial the number, and then lift the handset.
• Dial the number, and then press the Speaker button.
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Operating Your Phone
Redial a Number
• Press the Line button for your extension, and then dial the number.
• Press the Speaker button, and then dial the number.
• If you have established speed-dial numbers, press the Feature button enabled for speed-dial.
Redial a Number
To redial the most recently dialed number:
• Press the Redial button
.
• To place the call, get a dial tone on the line, then press the Redial button.
Shared Lines
Shared lines allow you to use one phone number for multiple phones.
You might have a shared line if you have multiple phones and want one phone number, share call-handling
tasks with co-workers, or handle calls on behalf of a manager.
For example, if you share a line with a co-worker:
• When a call comes in on the shared line:
• Your phone rings and the line button flashes amber.
• Your co-worker’s phone rings and the line button flashes amber.
• If you answer the call:
• Your line button turns green.
• Your co-worker’s line button turns red.
When button is red, that line cannot be used to barge in on the call or used to make another call.
• If you put the call on hold:
• Your line button flashes green.
• Your co-worker’s line button flashes red.
When the line flashes red, your co-worker can pick up the call.
Transfer a Call
Transfer allows you to redirect a connected call from your phone to another number.
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Voice Messages
Procedure
Step 1
Press Transfer button
Step 2
Press the Transfer button the second time to finish the transfer.
to put the first call on hold and initiate a new call.
Voice Messages
Voice messages are stored on your voicemail system. Your company determines the voicemail system your
phone uses.
Personalize Your Voicemail
Procedure
Step 1
Step 2
Dial the voicemail access number (provided by your system administrator).
Follow the voice prompts.
Check for Voice Messages
Note
You can configure the visual message waiting lamp using your User Options web pages.
• Look for a solid red light on your handset.
• Listen for a stutter tone when you lift the handset.
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