Clarity W-1000 Telephone User Manual

Clarity
The telephone that hears what you’ve been missing.
®
E
N
G
L
I
S
H
S
P
A
N
I
S
H
W-1000
User Guide
F
R
E
N
C
H
W1000_User_Guide
1
11/15/99, 9:37 PM
E
N
G
L
I
S
H
W1000_User_Guide
Table of Contents
SAFETY INSTRUCTIONS
INSTALLATION
FEATURES:
• Clarity Control®
• Ringer Volume Control
• Visual Ringer
• Ringer Pitch Control
• Tone / Pulse Selection
• Last Number Redial
• Flash
• Hold
• Programmable Memory
• Cascade Dialing
OPERATION:
• To Place or Receive a Call
• Programming Emergency Numbers
• Programming Frequently-Dialed Numbers
• Cascade Dialing
CARE
TROUBLE-SHOOTING GUIDE
FCC REQUIREMENTS
LIMITED WARRANTY
WALKER WARRANTY SERVICE
2
11/15/99, 9:37 PM
3
7
9
9
11
11
11
11
12
13
13
13
19
14
14
15
17
19
19
20
23
25
26
Safety Instructions
Read and Understand
All Instructions
1.Never install telephone wiring
during a lightning storm.
2. Never install telephone jacks in wet
locations unless the jack is specifically
designed for wet locations.
3. Never touch uninsulated telephone
wires or terminals unless the line has
been disconnected at the network
interface.
4. Use caution when installing or
modifying telephone lines.
Important Safety
Instructions
When using your telephone equipment,
basic safety precautions should always
be followed to reduce the risk of fire,
electric shock and injury to persons,
including the following:
• Read and understand all instructions.
• Follow all warnings and instructions
marked on the product.
• Unplug this product from the wall
outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a
damp cloth for cleaning.
• Do not use this product near water,
for example, near a bath tub, wash bowl,
kitchen sink, or laundry tub, in a wet
basement, or near a swimming pool.
• Do not place this product on an
unstable cart, stand or table. The
product may fall, causing serious damage
to the product.
• Slots and openings in the cabinet and
the back or bottom are provided for
ventilation, to protect it from
overheating, these openings must not be
blocked or covered. The openings
should never be blocked by placing the
product on the bed, sofa, rug, or other
similar surface. This product should
never be placed near or over a radiator
or heat register. This product should not
be placed in a built-in installation unless
proper ventilation is provided.
• Do not allow anything to rest on the
power cord. Do not locate this product
where the cord will be abused by
persons walking on it.
SAVE THESE INSTRUCTIONS
W-1000
W1000_User_Guide
Page 3
3
11/15/99, 9:37 PM
E
N
G
L
I
S
H
Safety Instructions
Continued
E
N
G
L
I
S
H
• Never push objects of any kind into
this product through cabinet slots as
they may touch dangerous voltage
points or short out parts that could
result in a risk of fire or electric shock.
Never spill liquid of any kind on the
product.
• To reduce the risk of electric shock, do
not disassemble this product, but take it
to a qualified serviceman when some
service or repair work is required.
Opening or removing covers may
expose you to dangerous voltages or
other risks. Incorrect reassembly can
cause electric shock when the appliance
is subsequently used.
• Unplug this product from the wall
outlet and refer servicing to qualified
service personnel under the following
conditions:
A. When the power supply cord or plug
is damaged or frayed.
B. If liquid has been spilled into the
product.
C. If the product has been exposed to
rain or water.
D. If the product does not operate
normally by following the operating
instructions. Adjust only those controls
that are covered by the operating
instructions because improper
adjustment of other controls may result
in damage and will often require
extensive work by a qualified technician
to restore the product to normal
operation.
E. If the product has been dropped or
the cabinet has been damaged.
F. If the product exhibits a distinct
change in performance.
• Avoid using a telephone (other than a
cordless type) during an electrical storm.
There may be a remote risk of electric
shock from lightning.
• Do not use this telephone to report a
gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
Page 4
W1000_User_Guide
W-1000
4
11/15/99, 9:37 PM
Safety Instructions
Continued
The following items are included as part of the CS-03 Requirements.
The Load Number of the equipment is 20.
The standard connecting arrangement code for the equipment is CA11A.
NOTICE: The Canadian Department of Communications label identifies certified
equipment. This certification means that the equipment meets certain telecommunications
network protective operational and safety requirements. The Department does not
guarantee that the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected
to the facilities of the local telecommunications company. The equipment must also be
installed using an acceptable method of connection. In some cases, the company’s inside
wiring associated with a single line individual service may be extended by means of a
certified connector assembly (telephone extension cord). The customer should be aware
that compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance
facility designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to
request the user disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
The Load Number (LN) assigned to each terminal device denotes the percentage of total
load to be connected to a telephone loop which is used by the device to prevent
overloading. The termination on a loop may consist of any combination of devices subject
only to the requirement that the total of the load numbers of all the devices does not
exceed 100.
SAVE THESE INSTRUCTIONS
W-1000
W1000_User_Guide
Page 5
5
11/15/99, 9:37 PM
E
N
G
L
I
S
H
E
N
G
L
I
S
H
A
D
C
B
Clarity
®
W-1000
User Guide
E
F
Unpacking the Walker Clarity®
Inside you will find the following
items:
A. Handset
B. Handset Line Cord (Coiled, 10 ft.)
C. Base Unit
D. Phone Line Cord (long, flat)
E. Desk/Wall-Mounting Bracket
F. This User’s Guide
Carefully remove all of the contents
from the package. If there is any visible
damage, or any of the contents are
missing, do not attempt to operate this
equipment. Please call 1-800-552-3368
to exchange this unit for a factory-fresh
replacement. In addition to the items
listed above, you will need one of the
following to complete installation of this
unit:
• Modular Wall Jack, or
• RJ-11C Modular Jack Adapter (if you
have an older 4-prong jack)
RJ-11C
Page 6
W1000_User_Guide
W-1000
6
11/15/99, 9:37 PM
Installation
Warning: To prevent
electrical shock, always
remove the telephone
line cord from the wall
jack before removing
the cord from the
telephone. Never leave
the line cord connected
to the wall jack if it is
not also connected to
the telephone.
Select a Location:
• The unit should be located near a wall
jack for easy installation.
• The unit should be located in an area
where it is easy to see the lighted ringer.
Flat
• The unit can be used as a desk top
Cord
phone or a wall mount phone.
Here
Avoid placing the unit
where it will be exposed
to excessive heat or
Coiled
humidity.
Cord
Here
Connecting the Clarity
Phone:
To install as a Desk Unit:
• Plug one end of the telephone line
cord (long, flat) into the back of the
Walker Clarity.
• Plug the other end of the telephone
line cord into the wall jack.
• Plug one end of the handset cord
(coiled) into the bottom of the handset.
• Plug the other end of the handset cord
into the jack located on the left edge of
the Walker Clarity.
• Place the handset in the cradle of the
Walker Clarity.
Note: If you are
plugging the phone into
an older 4-prong jack,
use an RJ11C adapter
RJ-11C
W-1000
W1000_User_Guide
Page 7
7
11/15/99, 9:37 PM
E
N
G
L
I
S
H
Installation
Continued
E
N
G
L
I
S
H
Walker Clarity comes assembled with
mounting bracket attached in desk
mount position. For wall mounting
simply remove bracket, rotate 180°
and reattach as shown.
Desk
Mount
key
Wall
Mount
Bracket
Wall
Mount
Key
Back of
Phone
To Install As a Wall Unit:
Important: A modular wall jack with
raised mounting pins is required for
installation as a Wall Unit.
• Attach the wall-mounting bracket to
the bottom of the Walker Clarity. It
snaps into place. The cord should run
underneath the wall mounting bracket.
• Plug one end of the telephone line
cord (long, flat) into the back of the
Walker Clarity.
• Plug the other end of the telephone
line cord into the wall jack with raised
mounting pins. You can store excess line
cord inside the wall mounting bracket.
Note: If the wall-mounting bracket is
already placed in the desk mount position,
remove it by pressing the tabs and turning
it 180° per the key shown for the wallmount.
Page 8
W1000_User_Guide
W-1000
8
11/15/99, 9:38 PM
Installation
Continued
Warning: To prevent electrical shock,
always remove the telephone line cord from
the wall jack before removing the cord from
the telephone. Never leave the line cord
connected to the wall jack if it is not also
connected to the telephone.
• Plug one end of the handset cord
(coiled) into the bottom of the handset.
• Plug the other end of the handset cord
into the jack located on the lower left
edge of the Walker Clarity.
• Place the handset in the cradle of the
Walker Clarity. The special tabs will hold
it in place.
• Hold the Walker Clarity
so that the holes on the
mounting bracket line up
with the raised mounting pins on the
modular wall jack. Once the holes are
lined up, push the phone in towards the
wall jack and then slide the phone
downward until it is securely seated on
the wall jack.
Switch
Tabs
Walker Clarity® Features
Your Walker Clarity is packed with
features that will help you improve
your communications over the
telephone.
increased by more than 20 decibels (10
times) and the frequency band from
2000 to 3000Hz will be specially
enhanced to improve the clarity of your
call.
Clarity Power Control®
The Clarity Power Control allows you
to control the clarity of your phone
conversations. It will let you hear clearly
phone calls that are normally difficult to
understand. The amplification will be
Clarity
Power
Control
W-1000
W1000_User_Guide
Page 9
9
11/15/99, 9:38 PM
E
N
G
L
I
S
H
Features
Continued
E
N
G
L
I
S
H
To Increase Clarity Power:
Slide the button marked Clarity Power
toward the right.
9
14
6
7
5
11
To Decrease Clarity Power:
3
4
Slide the button toward the left. The
extreme left is the level of a normal
telephone conversation.
Important: Reset the Clarity Power
Control to zero after every call to protect
other users of the telephone. A high setting
on this control may be unpleasant to
another user; caution should be taken to
reset it after every use. In addition, the high
performance of this Clarity Power Control
may cause the handset to “Squeal” or
produce feedback if the handset is set
down on a hard surface during the course
of a phone call.
13
8
2
15
10
12
1
******
1. Clarity Power Control®
2. Ringer Volume Control
3. Visual Ringer
4. Ringer Pitch Control
5. Tone/Pulse Selector
6. Last Number Redial
7. Program Button
8. Three Emergency Numbers
9. 1 Touch Programmable 10
Number Memory
10. Braille Dot on #5 Key
11. Flash Button
12. Hold Button
13. Hold Indicator
14. Clarity On/Off Button
15. Sound Level Indicator
Page 10
W1000_User_Guide
W-1000
10
11/15/99, 9:38 PM
Features
Continued
Ringer Volume Control
Visual Ringer
The Walker Clarity comes with a Special
Low-Frequency Ringer designed to be
easily heard by everyone.
A lighted ringer works in conjunction
with the low frequency ringer. It sends
out a visual flashing alert every time a
phone call is coming in. (This ringer will
light up regardless of the setting on the
ringer volume control.)
******
The ringer also comes with a volume
control of its own.
For Low Frequency,
Loud Ring.
Volume
Pitch
Look On Right Edge
of Case
The Ringer Volume Control has three
settings: OFF, LOW, and HIGH. It is
suggested that you set the volume
control to high when you first start
using your Walker Clarity. To do this,
slide the ringer volume control toward
the largest dot.
Ringer Pitch Control
The ringer also has a pitch control that
has three settings: LOW, MED, and
HIGH. The low frequency is typically the
easiest for people with partial hearing
loss to hear. It is suggested that you set
the pitch control to low (the smallest
dot) when you start using the phone.
Tone/Pulse Selection
The Clarity Phone can be used as either
a TONE (touch dial) or PULSE (rotary
dial) phone. Tone dialing is required for
using special phone services such as long
distance calling.
W-1000
W1000_User_Guide
Page 11
11
11/15/99, 9:38 PM
E
N
G
L
I
S
H
Features
Continued
E
N
G
L
I
S
H
Note for Users with Pulse/Rotary
service only: Many automated answering
systems used by banks, stores and
government agencies ask you to “Push 1 for
service”, “Push 2 for the operator”, etc.You
must switch the tone/pulse switch on the
top edge of the phone to tone before
responding to these prompts. In summary,
dial the phone number you want to call in
pulse mode, switch to tone mode to interact
with the automated answering system,
switch back to pulse mode when your call is
done.When switching from Pulse to Tone
during a call, there will be a 3 second delay
from the time you first push a key in tone
mode until the key press is transmitted.You
cannot switch from tone to pulse during a
call.
3. The phone will now dial in the mode
you selected.
Last Number Redial
Last Number Redial allows you to
automatically redial the last telephone
number you called. This feature is
convenient for redialing numbers which
are busy. The phone number stored for
redial will be reset with every new call
you make.
To Operate Last Number
Redial:
******
Important: You must have tone signaling
service to use the TONE feature on the
Walker Clarity. If in doubt, contact your local
telephone company.
1. Depress the hookswitch to get a new
dial tone.
To Set the TONE/PULSE
Switch:
3. Stay on the line, and your call will be
dialed.
1. Move the switch towards the correct
setting.
The last number dialed will be stored in
the Walker Clarity for you until you dial
another number or disconnect the
telephone from the wall jack.
2. Depress the hookswitch once.
2. Press the “Redial” Button once.
Page 12
W1000_User_Guide
W-1000
12
11/15/99, 9:38 PM
Features
Continued
Flash
Flash is a special feature that is required
to use some calling services provided by
your local phone company, such as call
waiting. Consult your guide to these
services which is available from your
local phone company. Flash serves the
same purpose as pressing and releasing
the hook switch very quickly.
You will be able to hear the person on
the other end, but they won’t be able to
hear you while the hold light is on. The
hold light will be on any time the hold
button has been pressed. A call will stay
on hold until you pick up another
extension or press and release the hook
switch. Pressing the hold button a
second time will not take the call
off hold.
To Use the Hold Feature:
To Use the Flash Feature:
Simply press the Flash button at the
appropriate time as outlined in the guide
provided by your local phone company.
Hold
This advanced feature on your Walker
Clarity allows you to put a call on hold,
hang up and switch to another extension
or have a private conversation that you
don’t want the person on the other end
of the phone to hear. The hold feature
will also work as a mute button.
1. While a telephone call is in progress,
press the hold button once to place the
call on hold. The red hold light will turn
on.
2. Hang up the receiver
3. To take the call off hold:
A. Simply lift the Walker Clarity
receiver out of the cradle.
-ORB. Pick up another telephone
extension in your home.
-ORC. If you did not return the handset
to the cradle after pushing the hold
button, press and release the hook
switch once only.
4. The hold light will turn off.
W-1000
W1000_User_Guide
Page 13
13
11/15/99, 9:38 PM
E
N
G
L
I
S
H
Operating the Walker Clarity®
E
N
G
L
I
S
H
The light will flicker when the person
on the other end of the phone is talking.
3. When placing a call, dial as you would
any phone and wait for someone to
answer.
4. Adjust the Clarity Power Control
upwards to a level where the other
party’s voice is heard loud and clear, and
begin conversation.
Once you have installed your Walker
Clarity according to the instructions
noted previously, it will be ready to use.
5. When you complete the call, return
the handset to the base unit and slide
the Clarity Power Control back down
to its lowest setting (this will let other
users adjust the Clarity Power Control
to their level).
To Place or Receive
a Call:
1. Adjust the Clarity Control to its
lowest setting (zero).
2. Pick up the handset and listen for the
caller’s voice or a dial tone. Watch the
green sound level light located on the
phone base, next to the program
button. It will be bright and steady when
a dial tone is present. It will flash in
rhythm with a busy signal.
Note: If you made an
error while dialing, just
depress the hookswitch,
listen for a dial tone,
and dial again.
Page 14
W1000_User_Guide
W-1000
14
11/15/99, 9:38 PM
Programming Emergency Number Into
Memory
The Walker Clarity allows you to
program in three emergency numbers
for future use. By doing so, you will only
have to press one button to call an
emergency service (i.e., Ambulance or
Doctor, fire Department, Police
Department). As a matter of safety, also
write these important numbers on the
quick reference card under the receiver.
E
N
G
L
I
S
H
FIRE
POLICE
Important: Wait at
least two hours after
installing for the phone
to charge before you
begin programming.
HOSPITAL
To Program Emergency
Numbers into the Clarity
Phone:
1. Select the number you wish to store
for each of the three emergency
buttons. (They are labeled with for
Fire Department,
for Police
Department, and for Doctor or
Hospital). The Walker Clarity will let you
store up to 15 digits with each button.
2. Select the correct TONE/PULSE
setting you normally dial in. (Remember,
some long distance services require
TONE dialing.)
W-1000
W1000_User_Guide
Page 15
15
11/15/99, 9:38 PM
Programming
Continued
E
N
G
L
I
S
H
3. Pick up the handset from the phone
base, press and release the “PROGRAM”
button on the base unit.
6. Repeat steps 3, 4, and 5 for the other
two Emergency Buttons.
7. Place handset back into cradle.
4. Dial the number you wish to store.
The number is not transmitted while
you are programming it.You can
program a pause into the dialing
sequence, if necessary. Since there is not
a separate pause button on the phone,
the redial button serves this purpose
during programming. Remember, you can
store up to 15 digits and the pause
function counts as 1 of those digits.
Note: Programming in the pause
function will cause the phone to
wait 3 seconds before dialing any
more numbers. For example:
Pressing a memory button that
has 9<P>555-1212
programmed into it will dial the
number 9, then wait 3 seconds
and dial 555-1212. In most
cases, you will not need to use a
pause.
5. Press the “PROGRAM” button again,
and then the appropriate Emergency
Button.
To Dial Programmed
Emergency Number:
1. Pick up the handset and listen for a
dial tone.
2. Press the appropriate Emergency
Button.
3. The number will be dialed
automatically.
Important: The
emergency buttons are
not preprogrammed for
911.You must do this
yourself. Use a preprinted
911 label and paste it
over the button you
program for 911. Use
other write on labels to
identify any numbers you
wish to program into the
two remaining emergency
buttons.
Page 16
W1000_User_Guide
W-1000
16
11/15/99, 9:38 PM
Programming Frequently-Dialed Numbers
The Walker Clarity will allow you to
program up to ten (10) frequently-dialed
phone numbers for future use. By doing
so, you will only have to press one
button to call numbers that you
normally dial often (e.g. Friends,
Relatives, etc.) The need to keep these
important numbers handy is eliminated;
the Walker Clarity remembers them for
you.
Write Emergency
Numbers Here:
FIRE
POLICE
Important: Wait at
least two hours after
installing for phone to
charge before you begin
programming.
MEDICAL
Tel. No.
To Program FrequentlyDialed Numbers into the
Walker Clarity:
1. Choose up to ten phone numbers
you wish to store. The Walker Clarity
will let you store up to 15 digits for
each number.
2. Select the correct TONE/PULSE
setting you normally dial in. (Remember,
some long distance services require
TONE dialing.)
W-1000
W1000_User_Guide
Page 17
17
11/15/99, 9:38 PM
E
N
G
L
I
S
H
Programming
Continued
E
N
G
L
I
S
H
3. Pick up the handset from the phone
base, press and release the “PROGRAM”
Button on the base unit.
4. Dial the number you wish to store.
You can program a pause into the dialing
sequence if necessary.
and write the necessary information
next to the corresponding number.
8. Repeat steps 3, 4, and 5 for each
number you wish to enter into the
memory. (Up to 10 different phone
numbers)
Note: Programming in the pause function
will cause the phone to wait 3 seconds
before dialing any more numbers. For
example: Pressing a memory button that
has 9<P>555-1212 programmed into it
will dial the number 9, then wait 3 seconds
and dial 555-1212. In most cases, you will
not need to use a pause.
Since there is not a separate pause
button on the phone, the redial button
serves this purpose during programming.
Remember, you can store up to 15 digits
and the pause function counts as 1 of
those digits.
5. Press the “PROGRAM” Button again,
and then the appropriate Memory
Button you will store the number under.
To Dial a Frequently-Dialed
Number:
1. Pick up the handset and listen for a
dial tone.
2. Press the appropriate “Memory”
button.
3. The number will be dialed
automatically.
6. Place handset back into the cradle.
7. To enter a name or number in the
Memory Index, remove the plastic shield
To change a Frequently-Dialed number,
simply follow the normal programming
steps.
Page 18
W1000_User_Guide
W-1000
18
11/15/99, 9:38 PM
Programming
Continued
For example, save 9 <pause> 011 44 in
memory 1 and 0123123456 in memory
Cascade Dialing
Your Walker Clarity will store up to 15
digits per memory location in tone
mode, and 16 digits in pulse mode. On
some occasions you may wish to
program a number that is longer than 15
digits, such as international calls.
Suppose you wanted to store:
011 44 0123 123 456
but you had to also dial 9 for an outside
line and pause to wait for a dial tone.
This is 17 digits and exceeds the
capacity of one memory location.You
can split the number up and save it in
two memory locations.
To Dial the Number:
1. Lift the handset, listen for a dial tone.
2. Push memory 1 and then memory 2
immediately thereafter.
3. The Walker Clarity will automatically
dial the whole number.
4. Wait for the person you are calling to
answer.
You can cascade any number of memory
locations.
Care
The Walker Clarity has been designed to
give you years of dependable service
with a minimum of care.
To ensure the utmost in
performance, follow
these guidelines in caring
for the unit:
• Avoid dropping or knocking the unit.
• Dust the unit regularly. Wipe the unit
with a soft, damp cloth. Do not use
detergents and avoid excess moisture.
• The Walker Clarity is an electrical
device. Avoid electric shock by keeping
the phone away from water. (i.e.: bathroom, kitchen sink, etc.)
W-1000
W1000_User_Guide
Page 19
19
11/15/99, 9:38 PM
E
N
G
L
I
S
H
Trouble-Shooting Guide
E
N
G
L
I
S
H
Dialing Problems
Programming Problems
• Can’t Dial Out
• Can’t Store Numbers Into
Memory
—Make sure that TONE/PULSE switch
is not set in the middle. Slide the switch
fully to the left or the right.
—If you have the TONE/PULSE switch
set to TONE, make sure that you have
TouchTone service from your local
phone company.
—Your new Clarity phone must charge
for two (2) hours before you can
program any numbers into it.
• Phone Doesn’t Dial Out On
First Attempt
• Loss Of Numbers
Programmed Into Memory
—Your phone may be at the end of a
long line of phones, due to the way the
phone company installed the wiring in
your neighborhood. In this case, your
phone may not get enough power from
the phone line. Try waiting 3-5 seconds
after lifting the handset before dialing
the number. Wait for the sound level
indicator to light solid before dialing.
—Your Clarity phone will maintain its
memory for up to 12 hours during a
power loss. If you unplug the phone
from the telephone line for long periods
or lose your phone service for an
extended period of time you will need
to reprogram the phone.
Page 20
W1000_User_Guide
W-1000
20
11/15/99, 9:38 PM
Troubleshooting
Continued
Programming Personal
Access Codes
• Difficulty Programming
Account Numbers
—Your TONE/PULSE selector must be
switched to the TONE mode to enter
account numbers. This is because most
interactive phone systems require
TOUCH TONE to operate. If your
phone service is rotary service, you
must have the switch set to PULSE to
dial a number. Once you are connected
move the switch to TONE and enter
your responses using TOUCH TONE
mode. When your call is complete move
the switch back to PULSE so you are
ready to make your next call.
refrigerator which may cause interference. Relocating your phone to another
area may eliminate the problem.
—A cordless phone on your phone
line may also cause static. Try disconnecting your cordless phone for several
days. This may eliminate the problem.
• Interference From
Malfunctioning, Frayed Or
Poorly Connected
Telephone Cords
—Check your phone cords and connections. Try interchanging cords with
another phone. Replace any defective
equipment.
Feedback Problems
Static On Line
• Feedback Occurs When
Handset Is Set Down
• Interference From
Household Appliances
—Avoid setting receiver on a hard
surface or attach a foam receiver pad to
earpiece of phone. You can also lay the
receiver on its side. This will eliminate
feedback also.
—Your Clarity phone may be located
near a touch lamp, microwave or
W-1000
W1000_User_Guide
Page 21
21
11/15/99, 9:38 PM
E
N
G
L
I
S
H
Troubleshooting
Continued
E
N
G
L
I
S
H
Transmission Problems
• The Person On The Other
End Cannot Hear You
—Too many phones or phone devices
on the line may effect your phone’s
transmission. As a guideline, more than
five (5) phones or phone devices may
overload the phone line. Disconnect one
(1) or two (2) of the devices to see if
that eliminates the problem. If not,
contact your local phone company for
load guidelines.
—You may not be speaking directly
into the transmitter. Always speak
directly into the mouthpiece in your
normal tone of voice.
Compatibility
• Clarity Phones Are
Compatible With Digital
PBX Systems
—If a standard, single line phone
works, your clarity phone should also
work.
• Clarity Phones Are Not
Compatible With Key
Systems Or AT&T PBX
Systems
—These units have a large electronic
box controlling many phones as one
unit. These types of units may be found
in office buildings and some retirement
homes, nursing homes and condos.
Ringer Volume Problem
• Unable To Hear Phone
Ringer
—Slide the volume adjustment switch
to the large dot and the pitch
adjustment switch to the small dot. This
will cause the ringer to sound at its
lowest frequency. Typically, low
frequencies are easier for people with
hearing loss to detect.
—Consider purchasing a variable pitch
auxiliary ringer such as the Walker WR100. These devices are exceptionally
loud and can be plugged into any phone
outlet in your home.
—Make sure the ringer volume is not
set to OFF.
Page 22
W1000_User_Guide
W-1000
22
11/15/99, 9:38 PM
Troubleshooting
Continued
Interference Problems
• User Hears Radio Or CB
Transmissions Over The
Phone
—Contact your local phone company
to have your telephone line checked. A
Radio Frequency Interference (RFI) filter
may be put on the line to minimize this
problem.
******
If you have any telephone service
problems, first make sure you have
followed all of the installation
procedures outlined in this user’s guide.
Then try to determine if the source of
the problem is the Walker Clarity itself
or your phone service. To do this,
disconnect the Walker Clarity and plug
in your standard telephone. If the
trouble persists with the standard
telephone, inform your telephone
company. If the trouble is related to only
the Walker Clarity, review the
installation procedures and the
troubleshooting guide before referring
to the Limited Warranty stated later in
this user guide.
Federal Communications Commission
Requirements
Your Walker Clarity® has been registered with the Federal Communications Commission (FCC). This product
complies with standards of Part 68 of the FCC Rules. The FCC requires us to provide you with the following
information:
1. Connection and use with the nationwide
telephone network
The FCC requires that you connect your product to the nationwide telephone network through a modular telephone
outlet or USOC JR-11C. This equipment may not be used with party line service or with coin telephone lines.
W-1000
W1000_User_Guide
Page 23
23
11/15/99, 9:38 PM
E
N
G
L
I
S
H
FCC Requirements
Continued
E
N
G
L
I
S
H
2. Notification to the telephone company
Upon request of your local telephone company, you are required to provide them with the following information:
A. The “line” to which you will connect the telephone equipment (that is, your telephone number).
B. The telephone equipment’s FCC registration number and ringer equivalent number (REN). These numbers are on
the bottom of your telephone equipment. The REN is useful to determine how many devices you may connect to your
telephone line and still have them ring when you are called. In most, but not all areas, the sum of the REN’s should be
five or less.You may want to contact your local telephone company.
3. Repair Instructions
If it is determined that your telephone equipment is malfunctioning, the FCC requires that it not be used and that it
be unplugged from the modular outlet until the problem has been corrected. Repairs to this telephone equipment can
only be made by the manufacturer or its authorized agents, or by others who may be authorized by the FCC. For
repair procedures, follow the instructions outlined under the Walker Limited Warranty.
4. Rights of the telephone company
If your product is causing harm to the telephone network, the telephone company may temporarily discontinue your
telephone service. If advance notice isn’t practical, you’ll be notified as soon as possible.You’ll be given the opportunity
to correct the problem, and you’ll be informed of your right to file a complaint with the FCC.
Your telephone company may make changes in its facilities, operations, or procedures that could affect the proper
functioning of your Walker Clarity. If such changes are planned, you’ll be notified.
Part 15 of FCC Rules Interference Information
Some telephone equipment generates and uses radio-frequency energy and, if not installed and used properly, may
cause interference to radio and telephone reception.
Your Walker Clarity has been tested and found to meet the standard for a Class B computing device, as specified in
Subpart J of Part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such
interference in residential installation.
If your Walker Clarity causes interference to radio or television reception when it’s in use, you might correct the
interference with any one or both of these measures:
1. Where it can be done safely, reorient the receiving television or radio antenna.
2. To the extend possible, relocate the television, radio or other receiver with respect to the telephone equipment.
Page 24
W1000_User_Guide
W-1000
24
11/15/99, 9:38 PM
Walker Equipment Corporation Limited
Warranty*
Walker Equipment Corporation
warrants each item of new telephone
equipment manufactured by it against
defects in material or workmanship for
a period of one year from the date of
original purchase. Your purchase
includes the following warranty which is
in lieu of all other express warranties.
This warranty starts upon purchase. It
stops if you rent, sell, give away, put any
foreign device on the equipment, or at
the expiration of the applicable
warranty period. Walker Equipment
Corporation agrees to repair or at its
own option, replace any defective
equipment or part thereof, without
charge for either parts or labor.
The duration of any and all express and
implied warranties shall extend for a
period of one year from the date of
original purchase.
It is the responsibility of the person who
installs the equipment to correctly install
for proper operation. This warranty
does not cover damage resulting from
accident, misuse or abuse, improper
installation or operation, lack of
reasonable care, the affixing of any
attachment not provided with the
product and loss of parts, and is voided
in the event any unauthorized person
alters or repairs the equipment.
W-1000
W1000_User_Guide
25
No responsibility is assumed for any
special, incidental or consequential
damages.
Telephone companies use different
types of equipment and Walker
Equipment Corporation does not
warrant that its equipment is
compatible with the equipment of
a particular telephone company.
If failure occurs and your equipment is
in warranty, service shall be provided by
returning the equipment to Walker
Equipment Corporation, 4009
Cloud Springs Road, Ringgold,
Georgia 30736, shipping costs
prepaid. The equipment will be
repaired or replaced if
examination by Walker Equipment
Corporation determines the
equipment to be defective.
Equipment received damaged as a
result of shipping will require you
to file a claim with the carrier.
*This warranty gives you specific legal
rights, and you may have other rights
which vary from state to state. Some
states do not allow the exclusion or
limitation of special, incidental or consequential damages or limitations on how
long an implied warranty lasts, so the
above exclusion and limitation may not
apply to you.
Page 25
11/15/99, 9:39 PM
E
N
G
L
I
S
H
Walker Warranty Service
E
N
G
L
I
S
H
To obtain warranty service from Walker on your Walker Clarity, please
call the following toll-free number: 1-800-552-3368
Exclusions and Limitations
Your Walker Clarity Warranty does
not cover:
• Damage by negligence, misuse, or accident.
• Lack of performance due to incompatibility with the equipment of any particular
telephone company.
• Modifications to the Walker Clarity to make it compatible with any particular
telephone company.
• Damage or failure caused by modification or repair other than that done by Walker
Equipment.
• Damage to the Walker Clarity resulting from improper installation or operation.
Who is Protected? Where?
• This warranty applies only in the U.S.A. to you, the original purchaser.
Hearing Aid Compatibility
• The Walker Clarity is Hearing Aid Compatible.
Page 26
W1000_User_Guide
W-1000
26
11/15/99, 9:39 PM
Walker Service
Continued
Purchaser’s Responsibility
In order to obtain service under this warranty, you must mail the
Walker Clarity to:
Walker Equipment
4009 Cloud Springs Rd.
Ringgold, GA 30736
Provide proof of purchase along with the phone when you send it in. Failure to provide
proof will result in a denial of warranty service.
Out-of-Warranty Service
If your Walker Clarity should fail to operate properly and the one year warranty has
expired, you may send your phone to Walker Equipment for prompt repair. To do so,
include a check or money order for $55 payable to Walker Equipment, along with a
description of the phone’s problem and your name and address to:
Walker Equipment
4009 Cloud Springs Rd.
Ringgold, GA 30736
The Walker Clarity you send under these conditions will be returned in a like-new
condition to you in four weeks or less.
W1000_User_Guide
27
11/15/99, 9:39 PM
E
N
G
L
I
S
H
E
N
G
L
I
S
H
4009 Cloud Springs Rd.
Ringgold, GA 30736
1-800-552-3368
Page 28
W1000_User_Guide
W-1000
28
11/15/99, 9:39 PM