Compaq 1100 Laptop User Manual

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Compaq Presario 2500 Series Mobile PC
Compaq Presario 2100 Series Mobile PC
Compaq Presario 1100 Series Mobile PC
Technology Code KE
Service Manual
© 2003 Hewlett-Packard Company
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. Intel,
Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. All other product
names mentioned herein may be trademarks of their respective companies.
HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this material. The information
in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The
warranties for HP products are set forth in the express limited warranty statements accompanying such
products. Nothing herein should be construed as constituting an additional warranty.
This document contains proprietary information that is protected by copyright. No part of this document
may be photocopied, reproduced, or translated to another language without the prior written consent of
Hewlett-Packard Company.
Service Manual
First Edition January 2003
Reference Number: N1050v/N1010v/2500/2100/1100/ze5200/ze4200/ze4100
Document Part Number: 319733-001
ii
Service Manual
Contents
Product Information...................................................................................................... 1-1
Features .......................................................................................................................................1-15
Operation.....................................................................................................................................1-18
Turning the Notebook On and Off .......................................................................................1-18
Checking the Status of the Notebook ...................................................................................1-19
Using Fn Hot Keys ...............................................................................................................1-20
Resetting the Notebook ........................................................................................................1-21
Specifications ..............................................................................................................................1-22
Internal Design ............................................................................................................................1-27
Removal and Replacement............................................................................................ 2-1
Disassembly Flowchart .................................................................................................................2-3
Removing the Battery (User-Replaceable)....................................................................................2-4
Removing a SDRAM Module (User-Replaceable).......................................................................2-5
Removing the Wireless LAN Mini-PCI Card (User-Replaceable) ...............................................2-6
Removing the Hard Disk Drive (User-Replaceable).....................................................................2-7
Replacing Small Parts (User-Replaceable) ...................................................................................2-9
Removing the Keyboard Cover (User-Replaceable)...................................................................2-10
Removing the Speaker Assembly (User-Replaceable)................................................................2-12
Removing the Keyboard (User-Replaceable)..............................................................................2-13
Removing the Switchboard PCA (User-Replaceable) ................................................................2-15
Removing the CD/DVD Drive (User-Replaceable) ....................................................................2-16
Removing the Display Assembly (Authorized Service Providers Only) ....................................2-17
Removing the Top Case (Authorized Service Providers Only) ..................................................2-20
Removing the Floppy Drive (Authorized Service Providers Only) ............................................2-22
Removing the Infrared (I/R) PCA (Authorized Service Providers Only) ...................................2-24
Removing the Heatsink (with Fan) (Authorized Service Providers Only)..................................2-26
Removing the CPU Module (Authorized Service Providers Only) ............................................2-28
Removing the Motherboard (Authorized Service Providers Only).............................................2-30
Replacing Components on a Bottom Case ..................................................................................2-34
Repairing the BIOS IC (Authorized Service Providers Only) ....................................................2-36
Removing Other Components (Authorized Service Providers Only) .........................................2-38
Troubleshooting and Diagnostics ................................................................................. 3-1
Support by Authorized Service Providers .....................................................................................3-1
Troubleshooting ............................................................................................................................3-2
Checking for Customer Abuse ...............................................................................................3-3
Troubleshooting the Problem .................................................................................................3-3
Verifying the Repair ...............................................................................................................3-4
Suggestions for Troubleshooting............................................................................................3-5
Diagnostic Tools .........................................................................................................................3-18
e-Diagtools Diagnostic Program ..........................................................................................3-18
Power-On Self-Test ..............................................................................................................3-19
Sycard PCCtest 450/460 PC Card (Optional).......................................................................3-25
Windows Management Instrumentation (WMI) ..................................................................3-26
BIOS Setup Utility ...............................................................................................................3-26
Service Manual
iii
Replaceable Parts........................................................................................................... 4-1
Reference Information .................................................................................................. 5-1
Password Removal Policy............................................................................................................. 5-1
Hewlett-Packard Display Quality Statement................................................................................. 5-2
Service Notes and Obsolete Parts ................................................................................................. 5-4
Figures
Figure 1-1. Front View ...................................................................................................................... 1-15
Figure 1-2. Back View....................................................................................................................... 1-16
Figure 1-3. Bottom View ................................................................................................................... 1-17
Figure 1-4. Resetting the Notebook ................................................................................................... 1-21
Figure 1-5. Replaceable Module Diagram......................................................................................... 1-27
Figure 2-1. Disassembly Flow ............................................................................................................. 2-3
Figure 2-2. Removing the Battery ....................................................................................................... 2-4
Figure 2-3. Removing an SDRAM Module......................................................................................... 2-5
Figure 2-4. Removing the Mini-PCI Card ........................................................................................... 2-6
Figure 2-5. Removing the Hard Disk Drive......................................................................................... 2-7
Figure 2-6. Removing the Hard Disk Drive Tray ................................................................................ 2-8
Figure 2-7. Removing the Keyboard Cover....................................................................................... 2-11
Figure 2-8. Removing the Speaker Assembly.................................................................................... 2-12
Figure 2-9. Removing the Keyboard.................................................................................................. 2-14
Figure 2-10. Removing the Switchboard PCA .................................................................................. 2-15
Figure 2-11. Removing the CD/DVD Drive ...................................................................................... 2-16
Figure 2-12. Removing the Display Assembly .................................................................................. 2-18
Figure 2-13. Removing the Top Case ................................................................................................ 2-21
Figure 2-14. Removing the Floppy Drive.......................................................................................... 2-23
Figure 2-15. Removing the I/R PCA ................................................................................................. 2-25
Figure 2-16. Removing the Heatsink (with Fan) ............................................................................... 2-26
Figure 2-17. Removing the CPU Module .......................................................................................... 2-29
Figure 2-18. Removing the Motherboard .......................................................................................... 2-31
Figure 2-19. Example of Serial Number Label.................................................................................. 2-34
Figure 2-20. Replacing the Antennas................................................................................................. 2-35
Figure 2-21. Removing a PCMCIA Door.......................................................................................... 2-35
Figure 2-22. Boot-Block Jumper ....................................................................................................... 2-37
Figure 3-1. Basic Troubleshooting Steps............................................................................................. 3-2
Figure 4-1. Exploded View.................................................................................................................. 4-2
iv
Service Manual
Tables
Table 1-1. Notebook Products .............................................................................................................1-1
Table 1-2. Product Comparisons........................................................................................................1-13
Table 1-3. Activating Power Modes ..................................................................................................1-18
Table 1-4. Main Status Lights (front of notebook) ............................................................................1-19
Table 1-5. Keyboard Status Lights.....................................................................................................1-19
Table 1-6. Fn Hot Keys......................................................................................................................1-20
Table 1-7. Specifications....................................................................................................................1-22
Table 1-8. Accessories .......................................................................................................................1-25
Table 1-9. Functional Structure Description......................................................................................1-28
Table 2-1. Removal Cross-Reference ..................................................................................................2-1
Table 2-2. Required Equipment ...........................................................................................................2-2
Table 2-3. Recommended Screw Torque Values.................................................................................2-2
Table 2-4. Replacing Small Parts (User-Replaceable).........................................................................2-9
Table 2-5. Removing Components ....................................................................................................2-38
Table 3-1. ASP Support Options..........................................................................................................3-1
Table 3-2. Scope of Diagnostic Tools..................................................................................................3-5
Table 3-3. Troubleshooting Suggestions .............................................................................................3-6
Table 3-4. POST Terminal-Error Beep Codes ...................................................................................3-20
Table 3-5. POST Messages ................................................................................................................3-23
Table 3-6. Sycard PCCtest Commands ..............................................................................................3-25
Table 3-7. BIOS Setup Menus and Parameters..................................................................................3-27
Table 4-1. Replaceable Parts................................................................................................................4-3
Table 4-2. Accessory Replaceable Parts ............................................................................................4-11
Table 4-3. Part Number Reference.....................................................................................................4-12
Table 5-1. LCD Guidelines ..................................................................................................................5-3
Service Manual
v
Introduction
This manual provides reference information for servicing the HP Pavilion ze5200, ze4200, and
ze4100 Notebook PCs (technology code KE), Compaq Evo Notebook 1050v and 1010v Series
(technology code KE), and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs (technology
code KE). It is for use by authorized service personnel while installing, servicing, and repairing these
products.
The manual is designed as a self-paced guide that will train you to install, configure, and repair these
notebooks. The manual is self-contained, so you can follow it even without having equipment
available.
The following table lists other sources of information about the notebook computers and related
products.
Source
HP Notebook Web Site
Address or Number
Comments
• http://www.hp.com/notebooks
• (http://www.europe.hp.com/notebo
ok, European mirror)
www.hp.com/go/bizsupport
HP Business Support Web
site
HP Partnership Web site
HP Asia Pacific Channel
Support Centre for DPSP
Partners
HP/MCD Web site
http://partner.americas.hp.com
http://www.hp.com.au
Restricted to authorized resellers only.
Restricted to DPSP Partners only.
http://www.mcd.hp.com
America Online
Keyword: HP
CompuServe
GO HP
HP Support Assist CD-ROM
(800) 457-1762
(801) 431-1587
HP’s internal Web site for division
information.
Call (800) 827-6364 for membership
within the US.
Call (800) 524-3388 for membership
within the US.
US and Canada.
Outside US and Canada.
Information about Windows operating
system.
Information and updates for Windows
operating systems.
Microsoft Windows manual
Microsoft Web site
vi
http://www.microsoft.com
Service Manual
1
Product Information
The following list of HP and Compaq notebook products is current at the time of publication but is
subject to change.
Table 1-1. Notebook Products
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Pavilion ze5200 Notebook PC
DB395A ABA
Pentium 4-D 2.0-GHz 14.1-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DB396A ABA
Pentium 4-D 2.4-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DB397A ABA
Pentium 4-D 2.4-GHz 15.0-in XGA
60 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DB399A ABA
Pentium 4-D 2.0-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC603A ABA
Pentium 4-D 2.4-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC604A ABM
Pentium 4-D 2.4-GHz 15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC605A ABM
Pentium 4-D 2.8-GHz 15.0-in XGA
60 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC671A ABA
Pentium 4-D 2.0-GHz 15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC672A ABA
Pentium 4-D 2.4-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem +
802.11b
Li ion
DC673A ABC
Pentium 4-D 2.4-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC673A ABL
Pentium 4-D 2.4-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC674A ABF
Pentium 4-D 2.4-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem +
802.11b
Li ion
DC674A ABU
Pentium 4-D 2.4-GHz 15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC679A ABD
Pentium 4-D
2.53-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
INIC, modem, +
802.11b
Li ion
DC714A ABD
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC752A ABF
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC752A ABU
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC752A UUZ
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC753A ABA
Pentium 4-D 2.4-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
INIC, modem, +
802.11b
Li ion
Service Manual
Product Information
1-1
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Pavilion ze5200 Notebook PC (continued)
DC818A ABU
Pentium 4-D
2.66-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC818A UUZ
Pentium 4-D
2.66-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC819A UUZ
Pentium 4-D 2.8-GHz 15.0-in SXGA 60 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem +
802.11b
Li ion
DC659A UUZ
Pentium 4-D 2.8-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem +
802.11b
Li ion
DC820A ABN
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem +
802.11b
Li ion
Pavilion ze4200 Notebook PC
DB385A ABA
Celeron 1.7-GHz
15.0-in XGA
30 GB
combination/ 256 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DB386A ABA
Celeron 1.8-GHz
15.0-in XGA
40 GB
combination/ 512 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DB953A ABA
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD/
no diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC590A ABA
Celeron 1.8-GHz
15.0-in XGA
40 GB
combination/ 256 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DC591A ABA
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD/
no diskette
128 MB/16 MB
integrated
iNIC + modem
Li ion
DC592A ABA
Celeron 1.6-GHz
15.0-in XGA
30 GB
combination/ 256 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DC594A ABF
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC595A ABF
Celeron 1.8-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC596A ABF
Celeron 2.0-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC596A ABN
Celeron 2.0-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC597A ABG
Celeron 2.0-GHz
14.1-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC597A AB1
Celeron 2.0-GHz
14.1-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC598A AB1
Pentium 4-M 1.8-GHz 14.1-in XGA
20 GB
CD-ROM +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC599A AB1
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC600A ABG
Pentium 4-M 2.0-GHz 15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC600A AB1
Pentium 4-M 2.0-GHz 15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC601A ABM
Celeron 2.0-GHz
14.1-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC602A ABA
Athlon 1.67-GHz
15.0-in XGA
30 GB
combination, 512 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DC709A ABE
Athlon 1.53-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC709A ABH
Athlon 1.53-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC709A ABU
Athlon 1.53-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
1-2
Product Information
Service Manual
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Pavilion ze4200 Notebook PC (continued)
DC710A ABE
Athlon 1.67-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC710A ABH
Athlon 1.67-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC711A ABE
Athlon 1.8-GHz
15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC713A ABD
Athlon 1.8-GHz
15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC760A ABG
Pentium 4-M 1.9-GHz 14.1-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC761A ABU
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC761A UUZ
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC762A ABC
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD/
no diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC762A ABL
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD/
no diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC763A ABC
Celeron 1.8-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC763A ABL
Celeron 1.8-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC764A ABA
Celeron 1.8-GHz
15.0-in XGA
40 GB
combination/ 256 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DC765A ABD
Pentium 4-M 2.0-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem +
802.11b
Li ion
DC766A ABD
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC804A ABZ
Athlon 1.46-GHz
14.1-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC813A ABF
Celeron 1.8-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC814A UUZ
Pentium 4-M 2.0-GHz 15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC815A UUZ
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC816A UUZ
Pentium 4-M 2.2-GHz 15.0-in SXGA 60 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC850A ABD
Celeron 1.8-GHz
14.1-in XGA
20 GB
DVD/no
diskette
128 MB/16 MB
integrated
iNIC + modem
Li ion
DD506A ABZ
Athlon 1.47-GHz
14.1-in XGA
20 GB
DVD/no
diskette
128 MB/16 MB
integrated
iNIC + modem
Li ion
DD507A ABH
Athlon 1.8-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DD508A ABH
Athlon 1.53-GHz
14.1-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DD508A ABU
Athlon 1.53-GHz
14.1-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DD509A ABH
Athlon 1.67-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DD510A ABN
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
Service Manual
Product Information
1-3
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Pavilion ze4200 Notebook PC (continued)
DD511A ABN
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DD672A AB1
Pentium 4-M 1.9-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DD673A AB1
Pentium 4-M 2.0-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DD674A AB1
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DD690A UUZ
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
Pavilion ze4100 Notebook PC
F5855 H/ABA
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination/ 256 MB/32 uma LAN + modem
no diskette
Li ion
F5856 H/ABA
Celeron 1.8-GHz
14.1-in XGA
30 GB
combination/ 512 MB/32 uma LAN + modem
no diskette
Li ion
F5859 H/ABA
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination/ 256 MB/32 uma LAN + modem
no diskette
Li ion
F5861 H/ABA
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination/ 256 MB/32 uma LAN + modem
no diskette
Li ion
F5868 H/ABU
Pentium 4-M 1.8-GHz 15.0-in XGA
40 GB
combination 512 MB/uma
+ diskette
LAN + modem
Li ion
F5869 H/ABF
Celeron 1.8-GHz
15.0-in XGA
30 GB
combination 256 MB/uma
+ diskette
LAN + modem
Li ion
F5869 H/ABU
Celeron 1.8-GHz
15.0-in XGA
30 GB
combination 256 MB/uma
+ diskette
LAN + modem
Li ion
F5870 H/ABF
Pentium 4-M 1.7-GHz 15.0-in XGA
30 GB
combination 256 MB/32 uma LAN + modem
+ diskette
Li ion
F5870 H/ABU
Pentium 4-M 1.7-GHz 15.0-in XGA
30 GB
combination 256 MB/32 uma LAN + modem
+ diskette
Li ion
F5871 H/ABA
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination/ 256 MB/32 uma LAN + modem
no diskette
Li ion
F5873 H/ABF
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination 256 MB/uma
+ diskette
LAN + modem
Li ion
F5873 H/ABU
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination 256 MB/uma
+ diskette
LAN + modem
Li ion
F5874 H/ABG
Celeron 1.7-GHz
14.1-in XGA
20 GB
DVD +
diskette
128 MB/32 uma LAN + modem
Li ion
F5875 H/ABG
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
combination 256 MB/uma
+ diskette
LAN + modem
Li ion
F5878
HG/AR9
Celeron 1.7-GHz
14.1-in XGA
30 GB
combination 256 MB/32 uma LAN + modem
+ diskette
Li ion
F5879
HG/AR9
Pentium 4-M 2.0-GHz 15.0-in XGA
40 GB
combination 256 MB/32 uma LAN + modem
+ diskette
Li ion
1-4
Product Information
Service Manual
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Compaq Evo Notebook N1050v Series
DC749A ABF
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC749A ABH
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC750A ABF
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC750A ABH
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC751A ABF
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC751A ABH
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC767T ABD
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC767T ABE
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC767T ABF
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC767T ABH
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC767T ABU
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC767T ABZ
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC768T ABE
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC768T ABF
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC768T ABH
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC768T ABU
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC768T ABZ
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC769T ABD
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC769T ABE
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC769T ABF
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC769T ABH
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC769T ABU
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC769T ABZ
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC770T ABD
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC770T ABF
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
Service Manual
Product Information
1-5
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Compaq Evo Notebook N1010v Series
F5771 J/ABJ
Celeron 1.6-GHz
14.1-in XGA
20 GB
CD +
diskette
128 MB/uma
LAN + modem
Li ion
F5772 J/ABJ
Celeron 1.6-GHz
14.1-in XGA
30 GB
CD +
diskette
256 MB/uma
LAN + modem
Li ion
Compaq Presario 2500 Series Mobile PC
DB390A ABA
Pentium 4-D 2.4-GHz 15.0-in XGA
60 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem +
802.11b
Li ion
DB391A ABA
Pentium 4-D 2.4-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC606A AB2
Pentium 4-D 2.4-GHz 14.1-in XGA
40 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC607A ABM
Pentium 4-D 2.0-GHz 14.1-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC609A ABM
Pentium 4-D 2.6-GHz 15.0-in XGA
60 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC715A ABC
Pentium 4-D 2.4-GHz 15.0-in XGA
60 GB
combination/ 512 MB/64 MB
no diskette integrated
iNIC + modem +
802.11b
Li ion
DC715A ABL
Pentium 4-D 2.4-GHz 15.0-in XGA
60 GB
combination/ 512 MB/64 MB
no diskette integrated
iNIC + modem +
802.11b
Li ion
DC716A ACJ
Pentium 4-D
2.66-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC716A AKL
Pentium 4-D
2.66-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC716A UUF
Pentium 4-D
2.66-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC717A ACJ
Pentium 4-D 2.4-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC717A AKL
Pentium 4-D 2.4-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC717A UUF
Pentium 4-D 2.4-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC718A ABG
Pentium 4-D
2.80-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
INIC, modem, +
802.11b
Li ion
DC718A UUF
Pentium 4-D
2.80-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
INIC, modem, +
802.11b
Li ion
DC719A AB1
Pentium 4-D
2.53-GHz
14.1-in XGA
30 GB
CD-ROM +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC719A AB5
Pentium 4-D
2.53-GHz
14.1-in XGA
30 GB
CD-ROM +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC720A AB2
Pentium 4-D
2.53-GHz
14.1-in XGA
40 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC721A ABG
Pentium 4-D
2.40-GHz
14.1-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
INIC, modem, +
802.11b
Li ion
DC722A AB5
Pentium 4-D
2.53-GHz
14.1-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC723A AB0
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
INIC, modem, +
802.11b
Li ion
DC724A AB0
Pentium 4-D
2.53-GHz
15.0-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC725A AB0
Pentium 4-D 2.4-GHz 15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC726A ABO
Pentium 4-D 2.4-GHz 14.1-in XGA
30 GB
DVD +
diskette
iNIC + modem
Li ion
1-6
Product Information
256 MB/64 MB
integrated
Service Manual
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Compaq Presario 2500 Series Mobile PC (continued)
DC727A AB1
Pentium 4-D 2.66-Hz
15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC728A AB1
Pentium 4-D
2.40-GHz
15.0-in SXGA 30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC730A ABF
Pentium 4-D
2.53-GHz
15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A ABB
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A ABE
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A ABF
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A ABH
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A ABT
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A ABV
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A ABY
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A ABZ
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A AB9
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A AK7
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC731A AK8
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC732A ABE
Pentium 4-D
2.66-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC732A UUG
Pentium 4-D
2.66-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC733A ABU
Pentium 4-D
2.66-GHz
15.0-in XGA
40 GB
combination/ 512 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DC734A ABB
Pentium 4-D 2.8-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC734A ABV
Pentium 4-D 2.8-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC754 ABB
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC754 ABV
Pentium 4-D
2.53-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC755A ABE
Pentium 4-D
2.40-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
integrated
iNIC + modem
Li ion
DC755A ABZ
Pentium 4-D
2.40-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
integrated
iNIC + modem
Li ion
DC755A UUG
Pentium 4-D
2.40-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
integrated
iNIC + modem
Li ion
DC660 ABU
Pentium 4-D
2.80-GHz
15.0-in XGA
60 GB
combination 512 MB/64 MB
integrated
iNIC, modem, +
802.11b
Li ion
DC817A ABU
Pentium 4-D
2.53-GHz
15.0-in XGA
30 GB
combination 384 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
Service Manual
Product Information
1-7
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Compaq Presario 2100 Series Mobile PC
DB381A ABA
Athlon 1.53-GHz
14.1-in XGA
40 GB
combination/ 512 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DB382A ABA
Athlon 1.67-GHz
15.0-in XGA
60 GB
combination/ 512 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DB383A ABA
Athlon 1.46-GHz
14.1-in XGA
20 GB
combination/ 256 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DB954A ABA
Celeron 1.6-GHz
14.1-in XGA
30 GB
combination/ 256 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DC582A ABM
Celeron 1.6-GHz
14.1-in XGA
30 GB
CDRW +
diskette
128 MB/16 MB
integrated
iNIC + modem
Li ion
DC583A ABA
Celeron 1.7-GHz
15.0-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC584A ABA
Celeron 1.8-GHz
15.0-in XGA
40 GB
combination/ 512 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DC585A AB2
Pentium 4-M 1.9-GHz 14.1-in XGA
40 GB
DVD/
no diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC586A AB5
Pentium 4-M 1.9-GHz 14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC587A AB5
Pentium 4-M 2.0-GHz 14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC588A AB0
Pentium 4-M 1.9-GHz 15.0-in XGA
40 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC589A AB0
Pentium 4-M 2.0-GHz 14.1-in XGA
40 GB
DVD +
diskette
256 MB/64 MB
integrated
INIC, modem, +
802.11b
Li ion
DC700A ABC
Athlon 1.53-GHz
14.1-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC700A ABL
Athlon 1.53-GHz
14.1-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC701A ABC
Athlon 1.67-GHz
15.0-in XGA
60 GB
combination/ 256 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DC701A ABL
Athlon 1.67-GHz
15.0-in XGA
20 GB
combination/ 256 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DC702A ABF
Athlon 1.53-GHz
14.1-in XGA
20 GB
DVD +
diskette
512 MB/64 MB
integrated
iNIC + modem
Li ion
DC703A ABE
Athlon 1.53-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC703A ABF
Athlon 1.53-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC704A UUF
Athlon 1.46-GHz
14.1-in XGA
30 GB
CD-ROM +
diskette
128 MB/16 MB
integrated
iNIC + modem
Li ion
DC705A ABG
Athlon 1.67-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC705A UUF
Athlon 1.67-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC706A ABG
Athlon 1.80-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC706A UUF
Athlon 1.80-GHz
15.0-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC707A ABG
Athlon 1.67-GHz
15.0-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC708A ABG
Athlon 1.53-GHz
14.1-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
1-8
Product Information
Service Manual
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Compaq Presario 2100 Series Mobile PC (continued)
DC735A ABC
Celeron 1.6-GHz
14.1-in XGA
30 MB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC735A ABL
Celeron 1.6-GHz
14.1-in XGA
30 MB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC736A AB0
Pentium 4-M 2.0-GHz 14.1-in XGA
40 MB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC736A AB2
Pentium 4-M 2.0-GHz 14.1-in XGA
40 MB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC737A AB0
Celeron 1.7-GHz
15.0-in XGA
30 MB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC738A AB2
Celeron 1.6-GHz
14.1-in XGA
20 MB
CD-ROM +
diskette
128 MB/32 MB
integrated
iNIC + modem
Li ion
DC738A ACJ
Celeron 1.6-GHz
14.1-in XGA
20 MB
CD-ROM +
diskette
128 MB/32 MB
integrated
iNIC + modem
Li ion
DC738A AKL
Celeron 1.6-GHz
14.1-in XGA
20 MB
CD-ROM +
diskette
128 MB/32 MB
integrated
iNIC + modem
Li ion
DC738A UUF
Celeron 1.6-GHz
14.1-in XGA
20 MB
CD-ROM +
diskette
128 MB/32 MB
integrated
iNIC + modem
Li ion
DC739A ACJ
Pentium 4-M 1.8-GHz 14.1-in XGA
30 MB
CD-ROM +
diskette
128 MB/16 MB
integrated
iNIC + modem
Li ion
DC739A AKL
Pentium 4-M 1.8-GHz 14.1-in XGA
30 MB
CD-ROM +
diskette
128 MB/16 MB
integrated
iNIC + modem
Li ion
DC739A UUF
Pentium 4-M 1.8-GHz 14.1-in XGA
30 MB
CD-ROM +
diskette
128 MB/16 MB
integrated
iNIC + modem
Li ion
DC740A ACJ
Pentium 4-M 2.0-GHz 15.0-in XGA
30 MB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC740A AKL
Pentium 4-M 2.0-GHz 15.0-in XGA
30 MB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC740A UUF
Pentium 4-M 2.0-GHz 15.0-in XGA
30 MB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC741A ACJ
Pentium 4-M 2.0-GHz 15.0-in XGA
40 MB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC741A AKL
Pentium 4-M 2.0-GHz 15.0-in XGA
40 MB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC741A UUF
Pentium 4-M 2.0-GHz 15.0-in XGA
40 MB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC742A ABB
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC742A ABH
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC742A ABT
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC742A ABV
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC742A ABY
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC742A ABZ
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC742A AB9
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC742A AK8
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
Service Manual
Product Information
1-9
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Compaq Presario 2100 Series Mobile PC (continued)
DC742A UUG
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DC743A ABB
Celeron 1.8-GHz
15.0-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC743A ABV
Celeron 1.8-GHz
15.0-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC743A ABZ
Celeron 1.8-GHz
15.0-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC743A UUG
Celeron 1.8-GHz
15.0-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC744A ABB
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC744A ABT
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC744A ABV
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC744A AB7
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC744A AB9
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC744A AK8
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC744A UUG
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC745A ABU
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination/ 256 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DC746A ABB
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC746A ABE
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC746A ABF
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC746A ABV
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC746A ABY
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC746A AB7
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC746A AK8
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC747A ABM
Celeron 2.0-GHz
14.1-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC802A ABF
Athlon 1.67-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC802A ABZ
Athlon 1.67-GHz
15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC803A ABF
Athlon 1.8-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC803A ABZ
Athlon 1.8-GHz
15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC805A ABF
Pentium 4-M 2.0-GHz 15.0-in SXGA 30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
1-10
Product Information
Service Manual
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Compaq Presario 2100 Series Mobile PC (continued)
DC806A ABH
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC806A AB7
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC806A UUG
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC807A AK8
Celeron 1.8-GHz
14.1-in XGA
20 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC808A ABE
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC808A ABH
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC808A ABY
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC808A AB7
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC808A AK8
Celeron 2.0-GHz
15.0-in XGA
30 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC809A ABB
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC809A ABV
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC810A AK8
Pentium 4-M 2.0-GHz 15.0-in SXGA 40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem +
802.11b
DC811A ABZ
Pentium 4-M 2.2-GHz 15.0-in SXGA 60 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DC849A AB0
Pentium 4-M 1.8-GHz 14.1-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DD512A ABH
Pentium 4-M 2.0-GHz 15.0-in XGA
40 GB
combination 512 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DD513A AK8
Celeron 1.8-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DD514A UUG
Celeron 1.6-GHz
15.0-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DD515A AB0
Pentium 4-M 2.0-GHz 14.1-in XGA
40 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
DD516A AB5
Pentium 4-M 1.8-GHz 14.1-in XGA
20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DD517A ABA
Athlon 1.67-GHz
15.0-in. XGA 30 GB
combination, 256 MB/64 MB
no diskette integrated
iNIC + modem
Li ion
DD664A ABU
Athlon 1.46-GHz
14.1-in. XGA 20 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DD668A ABU
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
128 MB/32 MB
integrated
iNIC + modem
Li ion
DD669A UUG
Celeron 1.7-GHz
14.1-in XGA
20 GB
DVD +
diskette
128 MB/32 MB
integrated
iNIC + modem
Li ion
DD670A AB5
Pentium 4-M 1.8-GHz 15.0-in XGA
30 GB
DVD +
diskette
256 MB/64 MB
integrated
iNIC + modem
Li ion
DD671A AB5
Pentium 4-M 2.0-GHz 15.0-in XGA
30 GB
combination 256 MB/64 MB
+ diskette
integrated
iNIC + modem
Li ion
Service Manual
Product Information
1-11
Notebook
Product *
CPU **
Display
Hard
Drive
CD/DVD
Drives
Standard
SDRAM/
Video Mem
Communication
Battery
Compaq Presario 1100 Series Mobile PC
F5781 H/ABU
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/uma
LAN + modem
Li ion
F5781 H/ABZ
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/uma
LAN + modem
Li ion
F5782 H/ABZ
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination 256 MB/uma
+ diskette
LAN + modem
Li ion
F5783 H/ABZ
Celeron 1.8-GHz
15.0-in XGA
30 GB
combination 256 MB/uma
+ diskette
LAN + modem
Li ion
F5876 H/ABD
Celeron 1.6-GHz
14.1-in XGA
20 GB
DVD +
diskette
256 MB/uma
LAN + modem
Li ion
F5877 H/ABD
Celeron 1.6-GHz
14.1-in XGA
20 GB
combination 256 MB/uma
+ diskette
LAN + modem
Li ion
F5880 H/ABD
Celeron 1.8-GHz
14.1-in XGA
30 GB
combination 256 MB/uma
+ diskette
LAN + modem
Li ion
1-12
Product Information
Service Manual
Table 1-2. Product Comparisons
Processor*
Memory
Display
Video
Operating
System
Power States
Processor*
Memory
Display
Video
Operating
System
Power States
Service Manual
HP Pavilion ze5200
Pentium 4-D (2.0-, 2.4-, and 2.8-GHz)
Up to 1 GB (1024 MB) SDRAM using
512 MB modules.
At least 512 MB SDRAM preinstalled.
15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) or 14.1-inch XGA
(1024 × 768) active-matrix TFT.
ATI Mobility Radeon graphics accelerator
with 16, 32, or 64 MB UMA graphics
memory, 4x AGP graphics capability.
Windows XP Professional or Home
preinstalled.
HP Pavilion ze4200
Pentium 4-M (1.8- and 2.0-GHz)
Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz)
Athlon (1.53-, 1.37-, and 1.80-GHz)
Up to 512 MB SDRAM using 256 MB modules.
At least 128 MB SDRAM preinstalled.
15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) or 14.1-inch XGA (1024 × 768)
active-matrix TFT.
ATI Mobility Radeon graphics accelerator with
16, 32, or 64 MB UMA graphics memory,
4x AGP graphics capability.
Windows XP Professional or Home
preinstalled.
On, Standby, Hibernate, Off.
On, Standby, Hibernate, Off.
HP Pavilion ze4100
Pentium 4-M (1.7-, 1.8-, and 2.0-GHz)
Celeron (1.6-, 1.7-, and 1.8-GHz)
Up to 1 GB (1024 MB) SDRAM using
512 MB modules.
At least 128 MB SDRAM preinstalled.
15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) or 14.1-inch XGA
(1024 × 768) active-matrix TFT.
ATI Mobility Radeon graphics accelerator
with 16, 32, or 64 MB UMA graphics
memory, 4x AGP graphics capability.
Windows XP Professional or Home
preinstalled.
Compaq Evo Notebook N1050v
Pentium 4-M (1.7-, 1.8-, and 2.0-GHz)
Celeron (1.6-, 1.7-, and 1.8 GHz)
Up to 1 GB (1024 MB) SDRAM using 512 MB
modules.
At least 128 MB SDRAM preinstalled.
15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) or 14.1-inch XGA (1024 × 768)
active-matrix TFT.
ATI Mobility Radeon graphics accelerator with
16, 32, or 64 MB UMA graphics memory,
4x AGP graphics capability.
Windows XP Professional or Home
preinstalled.
On, Standby, Hibernate, Off.
On, Standby, Hibernate, Off.
Product Information
1-13
Processor*
Memory
Display
Video
Operating
System
Power States
Processor*
Memory
Display
Video
Operating
System
Power States
Compaq Evo Notebook N1010v
Celeron (1.6- and 1.8-GHz)
Up to 512 MB SDRAM using 256 MB
modules.
At least 128 MB SDRAM preinstalled.
15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) or 14.1-inch XGA
(1024 × 768) active-matrix TFT.
ATI Mobility Radeon graphics accelerator
with 16, 32, or 64 MB UMA graphics
memory, 4x AGP graphics capability.
Windows XP Professional or Home
preinstalled.
Compaq Presario 2500
Pentium 4-D (2.0-, 2.4-, and 2.6-GHz)
Up to 512 MB SDRAM using 256 MB modules.
At least 256 MB SDRAM preinstalled.
15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) or 14.1-inch XGA (1024 × 768)
active-matrix TFT.
ATI Mobility Radeon graphics accelerator with
16, 32, or 64 MB UMA graphics memory,
4x AGP graphics capability.
Windows XP Professional or Home
preinstalled.
On, Standby, Hibernate, Off.
On, Standby, Hibernate, Off.
Compaq Presario 2100
Pentium 4-M (1.8-, 1.9-, and 2.0-GHz)
Celeron (1.6-, 1.7-, 1.8-, and 2.0-GHz)
Athlon (1.46-, 1.53-, and 1.67-GHz)
Up to 1 GB (1024 MB) SDRAM using
512 MB modules.
At least 128 MB SDRAM preinstalled.
15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) or 14.1-inch XGA
(1024 × 768) active-matrix TFT.
ATI Mobility Radeon graphics accelerator
with 16, 32, or 64 MB UMA graphics
memory, 4x AGP graphics capability.
Windows XP Professional or Home
preinstalled.
Compaq Presario 1100
Celeron (1.6- and 1.8-GHz)
On, Standby, Hibernate, Off.
On, Standby, Hibernate, Off.
Up to 512 MB SDRAM using 256 MB modules.
At least 128 MB SDRAM preinstalled.
15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) or 14.1-inch XGA (1024 × 768)
active-matrix TFT.
ATI Mobility Radeon graphics accelerator with
16, 32, or 64 MB UMA graphics memory,
4x AGP graphics capability.
Windows XP Professional or Home
preinstalled.
* Intel Desktop Pentium 4-D, Intel Mobile Pentium 4-M, and Intel Celeron Mobile processors.
All models feature HP TopTools, and are ACPI compliant.
1-14
Product Information
Service Manual
Features
The following three illustrations show the notebook’s main external features. For an exploded view of
the notebook, see page 4-2.
Figure 1-1. Front View
1. Notebook open/close latch.
7. Microphone option (not available).
2. One-touch buttons.
8. Infrared port.*
3. Keyboard status lights.
9. Wireless on-off button and indicator light.*
4. Power button. Turns the notebook on and off.
10. Battery.
5. Touch pad, scroll pad, click buttons, plus on-off
button.
11. CD-ROM, DVD, or other drive.
6. Main status lights (left to right): power mode, hard
disk activity, battery.
Service Manual
12. PS/2 keyboard or PS/2 mouse port (supports Y
adapter).
* on certain models
Product Information
1-15
Figure 1-2. Back View
13. AC adapter jack.
21. Modem port.*
14. Two universal serial bus (USB) ports.
22. PCMCIA card and CardBus slot and button.
15. LAN port.*
23. IEEE 1394 port.*
16. S-video port.*
24. Audio jacks (left to right): external microphone, audio out
(headphones).
17. Parallel port (LPT1). Use this port for a
parallel printer or other parallel device.
18. Serial port (COM1). Use this port for a serial
mouse, modem, printer, or other serial
device.
19. External monitor port.
25. Volume controls.*
26. Audio mute button and audio mute light.*
27. Floppy drive.*
* on certain models
20. Kensington lock slot (security connector).
1-16
Product Information
Service Manual
Figure 1-3. Bottom View
28. Hard disk drive.
31. Reset button.
29. Battery latch.
32. Port replicator connect.*
30. SDRAM door.
33. Mini-PCI door (no user parts inside).
* on certain models
Service Manual
Product Information
1-17
Operation
This section gives an overview of the notebook’s operation.
Turning the Notebook On and Off
You can start and stop your notebook using its power button. However, at certain times you might
want to use other methods to start or stop the notebook—depending on power considerations, types of
active connections, and start-up time.
Note
This manual describes the notebook in its original factory configuration, with all settings at their
default values.
Table 1-3. Activating Power Modes
Power mode
To enter this mode
On
Power mode status light is on.
Press the power button.
Standby mode
Saves significant power.
Turns off the display and other components.
Maintains current session in RAM.
Restarts quickly.
Restores network connections.
Power mode status light blinks.
Press the power button
–or–
click Start > Turn Off Computer > Stand By
(Windows XP)
–or–
click Start > Shut Down > Standby (Windows 2000)
–or–
allow timeout.
Hibernation mode
Saves maximum power.
Saves current session to disk, then shuts down.
Restores network connections.
Power mode status light is off.
Press Fn+F12
–or–
click Start > Shut Down > Hibernate (Windows 2000)
–or–
allow timeout.
Shut down (off)
Saves maximum power.
Turns off without saving current session.
At startup, resets everything, starts a new session, and
restores network connections.
Power mode status light is off.
Click Start > Turn Off Computer > Turn Off
(Windows XP)
–or–
click Start > Shut Down > Shut down (Windows 2000)
–or–
press the power button for 4 seconds (only if the Start
menu procedure doesn’t work).
To turn on: Press the power button to restart, or to resume your session from Standby or Hibernation mode.
1-18
Product Information
Service Manual
Checking the Status of the Notebook
The main status lights on the front of the notebook report power status, battery status, and hard disk
activity.
Table 1-4. Main Status Lights (front of notebook)
Meaning
Power status
On: notebook is on (even if the display is off).
Blinking: notebook is in Standby mode.
Off: notebook is off or in Hibernation mode.
Hard disk drive activity
On: notebook is accessing the hard disk drive.
Battery status
Green: The AC adapter is connected and the battery is fully charged.
Amber: The AC adapter is connected and the battery is charging.
Blinking: The AC adapter is connected and the battery is missing or has a fault.
Off: The AC adapter is not connected.
The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks.
Table 1-5. Keyboard Status Lights
Meaning
Caps Lock
Caps Lock is active.
Num Lock
Num Lock is active. (The Keypad Lock must also be on to use the embedded
keypad.)
Keypad Lock
The embedded keypad is active (Fn+F8). Num Lock must also be on for the
numeric keys; otherwise, cursor control is active (as marked on an external
keyboard).
Service Manual
Product Information
1-19
Using Fn Hot Keys
The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for
various system controls. To use a hot key, press and hold Fn, press the appropriate second key, then
release both keys.
Table 1-6. Fn Hot Keys
Hot Key
Effect
Fn+F1
Decreases the display brightness.
Fn+F2
Increases the display brightness.
Fn+F5
Toggles among the built-in display, an external display, and simultaneous display on
both.
Fn+F8
Toggles the built-in keypad on and off. Does not affect an external keyboard. If Num
Lock is on, then the numeric functions are active; otherwise, cursor control is active
(as marked on an external keyboard).
Enters Hibernation mode.
Toggles Scroll Lock on and off.
Increases the audio volume and cancels the mute setting.
Decreases the audio volume.
Audio mute.
Fn+F12
Fn+NumLock
Fn+Page Up
Fn+Page Down
Fn+Backspace
1-20
Product Information
Service Manual
Resetting the Notebook
Occasionally, Windows or the notebook might stop responding, so that you cannot turn the notebook
off. If this happens, try the following in the order listed. Press the power button to restart.
•
If possible, shut down Windows:
Windows XP: press CTRL+ALT+DEL, and then click Shut Down, Restart.
Windows 2000: press CTRL+ALT+DEL, click Shut Down, and press the power button to restart.
•
Press and hold the power button for about four seconds until the display shuts down, and then
press the power button again to restart.
•
Use a ball-point pen or a straightened paper clip to press the reset button on the bottom of the
notebook.
Figure 1-4. Resetting the Notebook
Note
To boot from a CD, insert a bootable CD (such as the Recovery CDs) into the CD/DVD drive,
then restart. Press Esc when the HP logo appears, then select the CD/DVD drive as the
temporary boot device.
Service Manual
Product Information
1-21
Specifications
The following tables list the specifications for the notebook and its accessories. These are subject to
change: for the latest versions, see the HP Notebook Web site (www.hp.com/notebooks).
Table 1-7. Specifications
Physical Attributes
Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in).
Size (15-inch display): 328 × 272 × 35 mm (12.9 × 10.7 × 1.4 in).
Weight: 2.9 kg (6.5 lb) minimum, depending on configuration.
Processor and
Bus Architecture
HP Pavilion ze5200:
2.00-, 2.40-, 2.53-, 2.66-, or 2.80-GHz Intel Desktop Pentium 4 processor-D with Intel
Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power
processor with 400-MHz processor system bus.
HP Pavilion ze4200:
1.8-, 1.9-, 2.0-, or 2.2-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with
400-MHz processor system bus.
or
1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Mobile Celeron processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus.
or
1.46-, 1.53-, 1.67-, or 1.80-GHz Athlon processor with 256-KB L2 cache and 1.45-V
core low-power processor with 133-MHz processor system bus.
HP Pavilion ze4100:
1.7-, 1.8-, or 2.0-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with
400-MHz processor system bus.
or
1.6-, 1.7-, or 1.8-GHz Intel Mobile Celeron processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus.
Compaq Evo Notebook N1050:
1.8-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step technology,
512-KBL2 cache, and 1.2- to 1.3-V core low-power processor with 400-MHz
processor system bus.
or
1.6-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V core
low-power processor with 133-MHz processor system bus.
Compaq Presario 2500:
2.00-, 2.40-, 2.53-, 2.60-, 2.66-, or 2.80-GHz Intel Desktop Pentium 4 processor-D
with Intel Speed Step technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power
processor with 400-MHz processor system bus.
1-22
Product Information
Service Manual
Processor and
Bus Architecture
(continued)
Compaq Presario 2100:
1.8-, 1.9-, 2.0-, or 2.2-GHz Intel Mobile Pentium 4 processor-M with Intel Speed Step
technology, 512-KB L2 cache, and 1.2- to 1.3-V core low-power processor with
400-MHz processor system bus.
or
1.6-, 1.7-, 1.8-, or 2.0-GHz Intel Mobile Celeron processor with 256-KB L2 cache and
1.45-V core low-power processor with 133-MHz processor system bus.
or
1.46-, 1.53-, 1.67-, or 1.80-GHz Athlon processor with 256-KB L2 cache and 1.45-V
core low-power processor with 133-MHz processor system bus.
Compaq Evo Notebook N1010v and Presario 1010:
1.6- or 1.8-GHz Intel Mobile Celeron processor with 256-KB L2 cache and 1.45-V
core low-power processor with 133-MHz processor system bus.
Video
14.1-inch XGA (1024 × 768), or 15.0-inch XGA (1024 × 768) or SXGA+
(1400 × 1050) active-matrix (TFT) LCD display.
Hardware 3D acceleration, hardware DVD acceleration.
External monitors up to 1600 × 1200 resolution, 16M colors, and at least 85 Hz
refresh rate (only 60 Hz at 1400 × 1050). Refresh rate and clarity may vary
depending on monitor, resolution, and color depth.
ATI Mobility Radeon graphics accelerator with 16- or 32-MB DDR graphics memory,
4x AGP graphics capability.
Dual display capability (depends on operating system support).
Power
Rechargeable lithium-ion (14.8 Vdc) or nickel-metal-hydride (9.6 Vdc) battery with
LED charge-level gauge.
Battery life: up to 3 (LiIon) or 2 hours (NiMH) hours typical (varies with model, usage,
and power settings).
Fast battery recharge: 2 hours when system is off, 3 hours when system is on.
Low-battery warning.
Suspend/resume capability.
Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output, 75 W.
Mass Storage
20- to 40-GB removable hard drive with Ultra-DMA 100 interface.
1.44-MB floppy drive (certain models).
24x CD-ROM, or 8x DVD, or CD-RW, or CD-RW/DVD drive (or higher).
RAM
At least 128 MB SDRAM preinstalled.
HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v,
Compaq Presario 2500, and Compaq Presario 2100
Two slots for PC2100 DDR-266 SDRAM modules.
Up to 1 GB (1024 MB) SDRAM using 512 MB modules.
Compaq Evo N1010v and Presario 1100
Two slots for PC2100 DDR-266 SDRAM modules.
Up to 512 MB SDRAM using 256 MB modules.
Audio System
Stereo sound via two built-in speakers.
3D-enhanced audio.
Volume and mute buttons (certain models).
Headphone-out and microphone-in.
Keyboard and
Pointing Device
87/88-key touch-type QWERTY keyboard with 101/102 key emulation.
Embedded numeric keypad.
12 function (Fn) keys.
5 user-programmable One-Touch buttons.
Touch pad with integrated scroll pad, on-off button and indicator.
Left and right click buttons.
LAN
(certain models)
Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support.
Supports wake-on-LAN, fast IP, DMI, dRMON.
MBA (Managed Boot Agent) support for PXE/BINL, NCP/IPX, DHCP.
Service Manual
Product Information
1-23
Modem
(certain models)
Software-based modem.
Data speed: 56 Kbps (V.92) maximum.
Fax speed: 14.4 Kbps, Class 1 and 2.
Modulation: V.21, V.22, V.22bis, V.23, V.32, V.32bis, V.34, V.90, V.92, X2, Bell 103,
Bell 212A.
Synchronous transfer: V.80.
Compression: V.42bis, MNP5.
Error correction: V.42, MNP2-4.
Fax: Group 3 fax, Class 1. V.17, V.27ter, V.29, V.21.
Wireless LAN
(certain models)
Radio: IEEE 802.11b, WECA Wi-Fi compliant, direct-sequence spread-spectrum.
Operating frequency: 2.5-GHz ISM band, exact frequencies and channels depend on
country.
Raw data rate: 1, 2, 5.5, or 11 Mbps.
Transmitter output: 15 dBm typical (approx. 30 mW), 16 dBm max (approx. 40 mW).
Receiver sensitivity: –84 dBm typical.
Range: up to 100 m (300 ft) or more, depending on environment and conditions.
On-off button and indicator.
Mini-PCI interface.
Input/Output
9-pin, 115,200-bps serial.
25-pin bi-directional ECP/EPP parallel.
15-pin VGA video-out with DDC support.
S-video TV out (certain models).
PS/2 keyboard/mouse.
4-Mbps IrDA-compliant infrared port (certain models).
IEEE-1394 (certain models).
Universal serial bus (USB 1.1), two ports.
Expandability
One or two 16-/32-bit PC Card slots, Type II or III, CardBus enabled.
Optional port replicator (certain models).
Security Features
User and administrator passwords.
System password.
PC identification displayed at boot.
WMI-accessible electronic serial number.
Kensington MicroSaver lock slot.
Environmental Limits
Operating temperature: 5 to 35° C (41 to 95° F).
Operating humidity: 20 to 90 percent RH (5 to 35° C).
Operating altitude: up to 3000 m (10,000 ft) at 25° C (77° F).
Storage temperature: –20 to 50° C (–4 to 122° F).
Major ICs
CPU: Intel Mobile Pentium 4 processor-M.
Core logic: ALI 1671/1535+ chipset.
Display controller: ATI Mobility Radeon M6-C/P.
Audio/Modem controller: Conexant Smart AMC CX20468-21.
CardBus controller: TI PC1520.
Keyboard/embedded controller: National PC87570.
Super I/O: integrated in core logic.
IEEE 1394: TI TSB43AB22.
LAN: National NS83815.
802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset.
or
CPU: Intel Mobile Celeron processor.
Core logic: VIA Twister-T + VT8231 chipset.
Display controller: S3 Savage Pro integrated in core logic.
Audio/Modem controller: Conexant Smart AMC CX20468-21.
CardBus controller: O2Micro 6912.
Keyboard/embedded controller: National PC87570.
Super I/O: integrated in core logic.
LAN: VIA Phy, MAC integrated in core logic.
802.11b wireless LAN: Ambit with Intersil Prism 2.5 chipset.
1-24
Product Information
Service Manual
Table 1-8. Accessories
Accessory
Memory
F4694-60901
317434-001
F4695-60901
317435-001
F4696-60901
317436-001
Hard Drives
0950-4193
319412-001
0950-4318
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
Evo
N1010v
and
Presario
1100
Pavilion
ze4100
128MB DDR266B
•
•
•
•
256MB DDR266B
•
•
•
•
512MB DDR266B
•
•
•
•
Description
319415-001
HDD-20 GB 9.5mm, Hitachi
ATA100
HDD-20 GB 9.5mm, IBM ATA100
FDB
HDD-20 GB 9.5mm, TOSH
ATA100 FDB
HDD-30 GB 9.5mm, Hitachi
ATA100
HDD-30 GB 9.5mm, IBM (diablo)
ATA100
HDD-30 GB 9.5mm, IBM ATA100
FDB (Cascade)
HDD-30 GB 9.5mm, TITAN
Toshiba ATA100 (TITAN)
HDD-30 GB 9.5mm, Toshiba
ATA100
HDD-40 GB 9.5mm, IBM ATA100
FDB
HDD-40 GB 9.5mm, Toshiba
ATA100
SPS-DRV HD 60 G (4200 rpm)
319416-001
320692-001
SPS-DRV HD 60 G (5400 rpm)
SPS-DRV,HD,80GB,4200RPM
0950-4287
0950-4168
0950-4162
319413-001
0950-4319
0950-4360
0950-4176
0950-4320
319414-001
0950-4288
Service Manual
Pavilion
ze5200
and
Presario
2500
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Product Information
1-25
Accessory
Power
Options
F4600-60901
F4809-60901
319411-001
8120-6312
317444-011
8120-6314
317444-002
317444-061
8120-6316
317444-291
317444-AD1
8120-8373
317444-AA1
317444-101
317444-111
317444-AB1
8120-8699
317444-031
8120-6313
317444-001
PC Cards
F4640-60978
319468-051
F4640-60977
319468-002
Docking
F4808-60901
F4808-60902
1-26
Description
AC-Adapter-Ultraslim Delta 75W
s/PFC
Battery, LiIon 4.4AHr 8 Cell Li-Ion
Pavilion
ze5200
and
Presario
2500
•
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
•
Cord, Pwr, Austr #ABG (2w)
Cord, Pwr, Europe #ABB (2w)
SPS-CORD-AC PWR 2
WIRE-INTL
SPS-CORD-AC PWR 2 WIRE-IT
Cord, Pwr, Japan #ABJ (2w)
Pavilion
ze4200
and
Presario
2100
Evo
N1010v
and
Presario
1100
Pavilion
ze4100
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
SPS-CORD-AC PWR 2
WIRE-KOR
Cord, Pwr, People’s Republic of
China #AB2 (2w)
SPS-CORD-AC PWR 2
WIRE-SWE
SPS-CORD-AC PWR 2
WIRE-SWI
SPS-CORD-AC PWR 2
WIRE-TAI
Cord, Pwr, UK (EPSR) For Hong
Kong (2w)
Cord, Pwr, US #ABA (2w)
•
•
•
•
•
Card, mini-PCI-802.11B France
•
•
•
Card, mini-PCI-802.11B worldwide
•
•
•
•
•
•
•
•
•
Port Replicator Assy
Simple Port Replicator hp/compaq
Product Information
•
•
Service Manual
Internal Design
The motherboard PCA is the central component of the notebook’s design. It plays a role in virtually
all system functions. The CPU module and most other subsystems connect to the motherboard.
The following figure shows the connections among the notebook’s replaceable electronic modules.
Table 1-9 on page 1-28 lists the roles that these modules play in the notebook’s functional
subsystems.
Figure 1-5. Replaceable Module Diagram
Service Manual
Product Information
1-27
Table 1-9. Functional Structure Description
Bootup
CPU module
Motherboard
Hard disk drive
Floppy drive
Main processor (MMO).
Primary system circuitry, system BIOS.
First source of disk-based startup code.
Second source of disk-based startup code.
Processor
CPU module
Motherboard
Main processor, numeric data processor, L1 and L2 cache.
Primary system circuitry.
Memory
Motherboard
SDRAM module
Video RAM (XE4500).
Changeable SDRAM (2 slots), video RAM (XE4100).
Power
Battery
Motherboard
Power storage.
AC adapter socket, reset button, lid switch, power supply, power
control circuitry.
Power button
AC-to-DC converter.
Switchboard PCA
AC adapter
Display
Motherboard
SDRAM module
Display assembly
Graphics controller, video RAM.
Display output, backlight, power converter for backlight.
Hard disk
Motherboard
Hard disk drive
Hard disk controller.
Hard disk mechanism.
Floppy drive
Motherboard
Floppy drive
I/O controller, floppy connector.
Floppy drive mechanism.
Keyboard
Motherboard
Switchboard PCA
Keyboard
Keyboard BIOS, keyboard controller.
Power switch, one-touch buttons
Key switches.
PS/2
Touchpad
Motherboard
Top case
Keyboard circuitry, keyboard controller, keyboard BIOS.
Touch pad sensor, click buttons, controller (PS/2 output).
Audio
Motherboard
Speaker assembly
Audio controller, audio decoder, speaker amplifier, microphone,
external audio jacks, headphone amplifier, audio-off switch.
Speakers.
Status
Motherboard
Switchboard PCA
Top case
LED circuitry, keyboard controller.
Keyboard LEDs.
Main status LEDs.
Serial
Motherboard
I/O controller, serial connector.
Parallel
Motherboard
I/O controller, parallel connector.
Infrared
Motherboard
IR PCA
I/O controller.
Infrared transmitter/receiver.
PS/2 port
Motherboard
PS/2 connector, keyboard controller.
USB
Motherboard
Bus controller (South Bridge), USB connector.
S-Video
Motherboard
I/O controller, S-video connector (certain models).
Port Replicator
Motherboard
Port replicator logic, port replicator connector (certain models).
PCMCIA
Motherboard
PCMCIA socket
PCMCIA controller.
PCMCIA connectors.
Wireless LAN
(certain models)
Mini-PCI
Antenna PCAs
IR PCA
I/O controller, radio, radio frequency circuitry.
Transmit/receive antennas.
On/off switch, indicator light.
LAN
Motherboard
LAN circuitry, bus controller, LAN connector.
Modem
Motherboard
Modem circuitry (certain models), modem connector.
1-28
Product Information
Service Manual
2
Removal and Replacement
This chapter tells you how to remove and replace the notebook’s components and assemblies. The
items marked by • in the following table are user-replaceable.
Table 2-1. Removal Cross-Reference
•
•
•
•
•
•
•
Assembly, speaker (page 2-12).
Battery, CMOS (page 2-36).
Battery, main (page 2-4).
Card, wireless LAN mini-PCI (page 2-6).
Case, bottom (page 2-34).
Case, top (page 2-20).
Cover, keyboard (page 2-10).
Assembly, display (page 2-17).
Door, mini-PCI (page 2-9).
Door, SDRAM (page 2-9).
Doors, PCMCIA (page 2-34).
Drive, CD/DVD (page 2-16).
•
•
•
•
•
Drive, floppy (page 2-22).
Drive, hard disk (page 2-7).
Feet, rubber (page 2-9).
Heatsink (with fan) (page 2-26).
Keyboard (page 2-13).
Module, SDRAM (page 2-5).
Module, CPU (page 2-28).
PCA, antennas (page 2-17).
PCA, I/R (page 2-24).
PCA, motherboard (page 2-30).
PCA, switchboard (page 2-13).
Rubber screw plugs, display (page 2-9).
Caution
Always provide proper grounding when performing repairs. Without proper
grounding, an electrostatic discharge can damage the notebook and its
components.
Notes
Reassembly steps are the reverse of the removal steps. Reassembly notes are included at the
end of each section below.
Symbols like these are displayed throughout this chapter to show approximate full-size
screw outlines. You can use these to verify the sizes of screws before you install them. Installing
a wrong-size screw can damage the notebook. (The symbol at the left represents an M2.5 × 4 mm
T-head screw.)
Service Manual
Removal and Replacement
2-1
Table 2-2. Required Equipment
•
•
•
#0 and #1 Phillips screwdrivers, preferably magnetized.
Small flat-blade screwdriver.
5 mm nut driver
Table 2-3. Recommended Screw Torque Values
Screw Thread Size
M2
M2.5 (hinges)
M2.5 (other)
M3
Standoff, hex
2-2
Removal and Replacement
Torque (cm-kgf)
2,0 – 2,5
3,5 – 4,0
2,5 – 3,0
2,5 – 3,0
2,5 – 3,0
Torque (in-lbf)
1.7 – 2.2
3.0 – 3.4
2.2 – 2.6
2.2 – 2.6
2.2 – 2.6
Service Manual
Disassembly Flowchart
The following diagram shows the general “path” you will use when disassembling the notebook to
access any particular component.
Figure 2-1. Disassembly Flow
Service Manual
Removal and Replacement
2-3
Removing the Battery
(User-Replaceable)
Required Equipment
•
None.
Removal Procedure
•
Slide the battery’s release latch, then pull the battery out of its compartment.
Figure 2-2. Removing the Battery
2-4
Removal and Replacement
Service Manual
Removing a SDRAM Module
(User-Replaceable)
The notebook has no system memory built into its motherboard, but has two slots for SDRAM
modules. One slot contains an SDRAM module that was factory installed.
Note
HP Pavilion ze5200, ze4200, ze4100, Compaq Evo Notebook N1050v and N1010v, and Presario
2500, 2100, and 1100 notebooks use only DDR266 SDRAM modules. Using the wrong type of
module prevents the notebook from booting.
Caution
Handle the SDRAM module only by its edges and provide proper grounding, or you might damage
the module through electrostatic discharge.
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and then remove the battery.
2. On the bottom of the notebook, loosen the captive screws holding the SDRAM door, and then
remove the door.
3. Press outward on the latches at the sides of the SDRAM module to release it (the SDRAM module
pops up).
4. Carefully pull the SDRAM module out of the connector.
Figure 2-3. Removing an SDRAM Module
Reassembly Notes
•
Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully
inserted. Then press down on both sides of the SDRAM module until the latches snap closed.
Service Manual
Removal and Replacement
2-5
Removing the Wireless LAN Mini-PCI Card
(User-Replaceable)
Certain notebooks include a wireless LAN mini-PCI card under the mini-PCI door on the bottom of the
notebook.
Caution
Handle the Mini-PCI card only by its edges and provide proper grounding, or you might damage
the card through electrostatic discharge.
Required Equipment
•
#0 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and then remove the battery.
2. On the bottom of the notebook, loosen the captive screws holding the Mini-PCI door, and then
remove the door.
Caution
Be careful when connecting and disconnecting the antenna cables from the mini-PCI card.
Damaged cables or connectors can degrade notebook performance.
3. Disconnect the two antenna cables from the mini-PCI card.
4. Press outward on the latches at the sides of the mini-PCI card to release it (the mini-PCI card
pops up).
5. Carefully pull the mini-PCI card out of the connector.
Figure 2-4. Removing the Mini-PCI Card
Reassembly Notes
•
2-6
Carefully press the mini-PCI card into the connector at an angle of about 30°, until it is fully
inserted. Then press down on both sides of the mini-PCI card until the latches snap closed.
Removal and Replacement
Service Manual
Removing the Hard Disk Drive
(User-Replaceable)
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
Important
If you are installing a new hard disk drive, load the factory software and operating system on the
drive as described in “Recovering the Factory Software,” as shown on the next page.
1. Unplug the AC adapter, if present, and then remove the battery.
2. On the bottom of the notebook, remove the hard drive rubber screw plugs and retaining screws.
3. Carefully pull the hard drive out of the notebook.
Screw, M2.5×6mm (2)
Figure 2-5. Removing the Hard Disk Drive
Service Manual
Removal and Replacement
2-7
4. Remove the screws from the drive and drive tray, then lift the drive out of the tray.
5. Remove the connector from the hard disk drive.
Screw, M3×4mm (4)
Figure 2-6. Removing the Hard Disk Drive Tray
Recovering the Factory Software
The following procedure describes how to recover the notebook’s original software and operating
system. This process can take up to 15 minutes to complete. (For more information about recovering
the factory software installation, see the readme.txt file in the root directory of the Recovery CDs.)
Caution
Do not interrupt the following process or unplug the AC adapter until the process completes.
1. Connect the AC adapter to the notebook.
2. Insert Recovery CD disk 1 into the notebook’s CD/DVD drive. If the notebook is turned off, use a
pin or straightened paper clip to press the release switch on the drive door to open it.
3. Turn on or restart the notebook.
4. When the HP logo appears, press Esc to display the Boot menu.
5. Use the arrow keys to select the CD/DVD drive as the first boot device, then press Enter.
6. When the Recovery CD dialog box appears, follow the displayed instructions. If prompted, accept
the recommended partition size.
To create the Utility partition without installing the factory software, click Advanced and select
not to install the operating system.
If the hard disk is partitioned into several logical drives, you can install the factory software on
drive C without affecting other drives. Click Advanced and select to restore only the C partition.
7. When prompted to reboot the notebook, press Ctrl+Alt+Del and follow any instructions that
appear.
2-8
Removal and Replacement
Service Manual
Replacing Small Parts
(User-Replaceable)
The user can replace the following small parts.
Table 2-4. Replacing Small Parts (User-Replaceable)
Part
Rubber screw plugs,
display (on display bezel)
Door, mini-PCI
Door, memory
Feet, rubber (on bottom of
notebook)
Rubber cover, docking port
(XE4500 only)
Cover, modem port
Service Manual
Replacement Procedure
Insert a small flat-blade screwdriver under the rubber screw plug and pry it
loose. To replace, firmly press the adhesive side of the screw plug into the
recess.
On the bottom of the notebook, loosen the screws that secure the mini-PCI
door to the bottom case and then remove the door.
On the bottom of the notebook, loosen the screws that secure the SDRAM
module door to the bottom case and then remove the door.
Insert a small flat-blade screwdriver under the foot and pry it loose. To replace,
firmly press the adhesive side of the foot into the recess.
Grasp the rubber docking port cover with your fingers and gently remove it. To
replace, firmly press the docking port cover into the opening in the bottom
case.
Insert a small flat-blade screwdriver at the top of the cover and gently pry it
loose. To replace, insert the cover into the modem port opening.
Removal and Replacement
2-9
Removing the Keyboard Cover
(User-Replaceable)
Required Equipment
•
#1 Phillips screwdriver.
•
Small flat-blade screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove the two hinge cover screws that secure the keyboard cover to the rear of the notebook.
3. Carefully insert a flat-blade screwdriver blade under the keyboard cover near the right end, then
near the center, then near the left end, and then gently lift up the center of the cover. Gently pry up
the hinge covers if needed, being careful not to damage the plastics or wireless antenna
underneath.
Caution
Be careful not to damage the antenna PCA that is connected to the left and right display assembly
hinges. Damaging either antenna PCA can degrade notebook performance.
2-10
Removal and Replacement
Service Manual
4. If necessary, while holding the center of the cover, carefully insert the flat-blade screwdriver under
the right side of the display assembly hinge, gently pry up, and then lift the cover out. This
procedure might need to be repeated on the left side of display assembly hinge to completely
remove the cover.
Screw, M2.5×4mm (2)
Figure 2-7. Removing the Keyboard Cover
Reassembly Note
•
Insert the tabs on the left- and right-center of the panel into the mating slots under the keyboard,
and then press the panel into place.
Service Manual
Removal and Replacement
2-11
Removing the Speaker Assembly
(User-Replaceable)
Note: The following speaker assembly removal procedures apply only to Compaq Evo
Notebook N1010v and Compaq Presario 1100 Series notebooks. The Pavilion ze4100 Series
notebook speakers are integrated into the top case. Refer to the “Removing the Top Case” section
later in this chapter for procedures on removing the top case and speakers on the Pavilion ze4100
Series notebook.
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove the keyboard cover (page 2-10).
3. Remove the screw that secures the speaker assembly to the top case.
4. Disconnect the 4-wire cable from the switchboard PCA.
Screw,
M2.5×6mm
Figure 2-8. Removing the Speaker Assembly
2-12
Removal and Replacement
Service Manual
Removing the Keyboard
(User-Replaceable)
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the keyboard cover (page 2-10).
3. Remove the screws that secure the keyboard to the top case.
4. Lift up on the keyboard at the switchboard PCA end and then pull it toward the display assembly
to release the tabs from the top case.
5. Turn the keyboard over and disconnect the motherboard cable.
6. Remove the keyboard.
Reassembly Notes
Caution
Do not excessively bend or fold the keyboard cable. Excessive flexing can damage the keyboard
cable connectors.
•
Lay the keyboard face down on the top case, forward of its normal position, then reconnect the
keyboard cable.
•
Slide the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the
keyboard into place.
Service Manual
Removal and Replacement
2-13
Screw,
M2.5×4mm (4)
Figure 2-9. Removing the Keyboard
2-14
Removal and Replacement
Service Manual
Removing the Switchboard PCA
(User-Replaceable)
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and then remove the battery.
2. Remove the keyboard cover (page 2-10).
3. Disconnect both the 2-wire and 4-wire cables that connect the switchboard PCA to the top case
and speaker assembly, respectively.
4. Remove the screws that secure the keyboard and switchboard PCA to the top case (page 2-13).
5. Gently lift up on the keyboard, carefully remove the switchboard PCA from the top case, and then
disconnect the underside motherboard cable.
Screw, M2.5×4mm
Figure 2-10. Removing the Switchboard PCA
Reassembly Note
•
Connect the underside motherboard cable before installing the switchboard PCA.
Service Manual
Removal and Replacement
2-15
Removing the CD/DVD Drive
(User-Replaceable)
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
•
Keyboard cover (page 2-10).
•
Keyboard (page 2-13).
3. Remove the screws that secure the CD/DVD drive to the top case and motherboard.
4. Place your index finger in the top case opening and push out on the CD/DVD drive to release it
from the motherboard.
5. Remove the CD/DVD drive.
Screw,
M2.5×6mm
Screw,
M2.5×4mm
Figure 2-11. Removing the CD/DVD Drive
2-16
Removal and Replacement
Service Manual
Removing the Display Assembly
(Authorized Service Providers Only)
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the keyboard cover (page 2-10).
3. Remove the two retaining screws from the rear of the notebook.
4. Remove the screws from the left and right antenna PCAs. Relocate the antenna PCAs away from
the display assembly hinges.
5. Disconnect the display assembly cable from the motherboard.
6. Remove the six retaining screws that secure the display assembly to the top case. Note that there is
a grounding strap at the left hinge.
7. Lift the display assembly off of the notebook.
Service Manual
Removal and Replacement
2-17
Screws,
M2.5×6mm (8)
Screws, silver
M2x4mm (2)
Figure 2-12. Removing the Display Assembly
2-18
Removal and Replacement
Service Manual
Reassembly Notes
Important
After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk
to reprogram the EEPROM on the motherboard for the new display.
1. Download the notebook series service package from the Partnership Web site (see page vi),
and create a Service Utilities floppy disk as described in the package’s Readme file.
2. Plug in an AC adapter.
3. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive,
connect a USB floppy drive.
4. Turn on the notebook.
5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy
drive.
6. Select the option to update the display/LCD identification stored on the motherboard.
•
Make sure you connect the grounding strap to the left display assembly hinge.
•
When connecting the left and right antenna PCAs, make sure they are parallel with the display
assembly hinges.
Service Manual
Removal and Replacement
2-19
Removing the Top Case
(Authorized Service Providers Only)
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
•
Hard disk drive (page 2-6).
•
Keyboard cover (page 2-10).
•
Speaker assembly (page 2-12).
•
Switchboard PCA (page 2-13).
•
Keyboard (page 2-13).
•
CD/DVD drive (page 2-16).
•
Display assembly (page 2-17).
3. Remove the two screws from the rear of the bottom case.
4. Remove the screws from the middle and near the back of the top case.
5. Remove the rubber screw plugs and screws from the bottom case.
6. Lift the top case off of the notebook and then disconnect the touch pad cable from the
motherboard.
2-20
Removal and Replacement
Service Manual
Screw,
M2.5×6mm (15)
Screw, M2.5×4mm
Screw,
M2.5×7mm (2)
Screw, M2.5×4mm
Figure 2-13. Removing the Top Case
Service Manual
Removal and Replacement
2-21
Removing the Floppy Drive
(Authorized Service Providers Only)
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
•
Hard disk drive (page 2-6).
•
Keyboard cover (page 2-10).
•
Switchboard PCA (page 2-13).
•
Keyboard (page 2-13).
•
Display assembly (page 2-17).
•
Top case (page 2-20).
3. Remove the screws (right side) that secure the hard disk drive guide to the motherboard. Note that
the screws (left side) are missing. These screws were removed during the top case removal
procedure.
4. Disconnect the motherboard cable.
5. Remove the screws that secure the floppy drive to the motherboard.
6. Remove the floppy drive.
2-22
Removal and Replacement
Service Manual
Screw,
M2.5×4mm (2)
Screw,
M2.5×4mm (2)
Figure 2-14. Removing the Floppy Drive
Reassembly Notes
Caution
Do not excessively bend or fold the floppy drive cable. Excessive flexing can damage the floppy
drive cable connections.
•
Connect the floppy drive cable to the motherboard prior to replacing the floppy drive and hard disk
drive guide.
•
When replacing the hard disk drive guide, do not secure the left side to the motherboard. The left
side of the guide gets secured during the top case replacement procedure.
Service Manual
Removal and Replacement
2-23
Removing the Infrared (I/R) PCA
(Authorized Service Providers Only)
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
•
Hard disk drive (page 2-6).
•
Keyboard cover (page 2-10).
•
Switchboard PCA (page 2-13).
•
Keyboard (page 2-13).
•
Display assembly (page 2-17).
•
Top case (page 2-20).
3. Disconnect the cable from the motherboard.
4. Remove the screws that secure the I/R PCA to the bottom case.
5. Remove the I/R PCA.
2-24
Removal and Replacement
Service Manual
Reassembly Note
Caution
Use care when handling the I/R PCA cable. Damaging the cable can degrade notebook
performance.
•
Make sure you route the I/R PCA cable between the left screw hole and the bottom case.
Screw,
M2.5×4mm (2)
Figure 2-15. Removing the I/R PCA
Service Manual
Removal and Replacement
2-25
Removing the Heatsink (with Fan)
(Authorized Service Providers Only)
Required Equipment
•
#0 Phillips screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
•
Hard disk drive (page 2-6).
•
Keyboard cover (page 2-10).
•
Switchboard PCA (page 2-13).
•
Keyboard (page 2-13).
•
Display assembly (page 2-17).
•
Top case (page 2-20).
3. Remove all three retaining screws.
4. Lift up on the heatsink (with fan) and then disconnect the fan cable from the motherboard.
Screw, M2.5×4mm (3)
Figure 2-16. Removing the Heatsink (with Fan)
2-26
Removal and Replacement
Service Manual
Caution
Do not spin the fan blades with your finger, or you could damage the fan’s bearings.
Reassembly Notes
•
If the thermal pad is damaged, use a sharp knife or scraper to carefully remove it from the heat
sink, then attach a new thermal pad.
•
Install the heatsink screws in this order:
1. Install all three screws lightly.
2. Fully tighten the screws in the order marked on the heatsink.
Service Manual
Removal and Replacement
2-27
Removing the CPU Module
(Authorized Service Providers Only)
Required Equipment
•
Small flat-blade screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
2-28
•
Hard disk drive (page 2-6).
•
Keyboard cover (page 2-10).
•
Switchboard PCA (page 2-13).
•
Keyboard (page 2-13).
•
Display assembly (page 2-17).
•
Top case (page 2-20).
•
Heatsink (page 2-16).
Removal and Replacement
Service Manual
3. Turn the lock screw one-half turn counterclockwise to release the CPU module (you should hear a
light snap). Carefully lift the CPU module off of its socket on the motherboard.
IMPORTANT: See the
Caution on the next
page before
reinstalling the CPU
module!
Figure 2-17. Removing the CPU Module
Reassembly Notes
Caution
Each time you install a new CPU module, you must also replace the heat sink’s thermal pad to
maintain optimum heat transfer. Use a sharp knife or scraper to carefully remove the old thermal
pad from the heat sink, then attach the new thermal pad.
•
The CPU module is keyed for installation, and can be inserted only one way.
•
Carefully insert the CPU module into the motherboard, and turn the lock screw one-half turn
clockwise to secure the CPU module.
•
Be sure to replace the thermal pad on the heatsink, as described in the reassembly notes on
page 2-27.
Service Manual
Removal and Replacement
2-29
Removing the Motherboard
(Authorized Service Providers Only)
Required Equipment
•
#1 Phillips screwdriver.
Removal Procedure
Note: Before Replacing the Motherboard
If possible, record the computer’s electronic serial number before you replace the motherboard.
You will then store the electronic serial number in the EEPROM on the new motherboard using the
Service Utility floppy disk.
1. Download the notebook service package from the Partnership Web site (see page vi), and
create a Service Utilities floppy disk as described in the package’s Readme file.
2. Plug in an AC adapter.
3. Insert the Service Utilities floppy disk in the floppy drive.
4. Turn on the notebook. When the HP logo appears (on either the built-in display or the external
monitor), press Esc to display the boot menu, then choose Removable Device and boot from
the floppy disk.
5. Select the Serial Number option from the boot menu.
6. When prompted, type A for the automatic update option. This stores the current system data
from the old motherboard on the floppy disk.
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove these additional assemblies:
2-30
•
Hard disk drive (page 2-6).
•
Keyboard cover (page 2-10).
•
Keyboard (page 2-13).
•
CD/DVD drive (page 2-16).
•
Display assembly (page 2-17).
•
Top case (page 2-20).
•
Heatsink (page 2-16).
•
Floppy drive (page 2-17).
Removal and Replacement
Service Manual
Caution: Wireless Models
Be careful when removing and attaching antenna cables. Damage to cables or connectors can
degrade performance.
3. Wireless models only: Remove the mini-PCI door and unplug the two antenna cables from the
mini-PCI card. Do not remove the mini-PCI card at this time.
4. Remove the four screws that attach the motherboard to the bottom case.
5. From the back of the notebook, remove the six standoffs (two each from the external monitor port,
serial port, and parallel port).
6. Remove the antenna cable from the metal holder on the motherboard.
7. Carefully lift the motherboard out of the bottom case.
8. If present, remove the modem port cover.
Standoff, 5mm (6)
Screw,
M2.5×4mm (4)
Figure 2-18. Removing the Motherboard
Service Manual
Removal and Replacement
2-31
Reassembly Notes
Important
After replacing the display assembly or motherboard, you must use the Service Utilities floppy disk
to reprogram the EEPROM on the motherboard for the new display.
1. Download the notebook Series service package from the Partnership Web site (see page vi),
and create a Service Utilities floppy disk as described in the package’s Readme file.
2. Plug in an AC adapter.
3. Insert the Service Utilities floppy disk in the floppy drive. If the unit has no internal floppy drive,
connect a USB floppy drive.
4. Turn on the notebook.
5. When you see the HP logo, press ESC to display the boot menu, then boot from the floppy
drive.
6. Select the option to update the display/LCD identification stored on the motherboard.
•
If you are replacing the CPU module, you must also replace the thermal pad on the heat sink (see
page 2-28).
Wireless Models Only
•
Before installing the motherboard, make sure the round coaxial cables from the antenna PCAs are
held in place by the clips in the bottom case.
•
Make sure there is sufficient length to the front antenna PCA cables so they can easily be
connected to the mini-PCI card.
Reassembly Procedure
Caution
Be extremely careful when replacing the motherboard. The motherboard has EMI springs attached
to it that can bend very easily. Bending any EMI spring could cause a motherboard short.
Note: Reprogramming the BIOS IC
A new BIOS IC contains only enough basic programming to enable the notebook to boot. After
installing a new motherboard, you must reprogram the BIOS IC, preferably with the latest
BIOS—see page 2-35.
2-32
Removal and Replacement
Service Manual
1. Remove the following components from the old motherboard and install onto the new
motherboard:
•
CPU module
•
Wireless LAN mini-PCI card (if present)
•
SDRAM modules
2. Follow the reassembly notes in the section entitled “Removing the Motherboard” on page 2-32.
Note: After Replacing the Motherboard
If present, insert the modem port cover into the modem port opening. Afterwards, you must use
the Service Utility floppy disk to store the system data and display information in the EEPROM on
the new motherboard. To do so:
1. Plug in an AC adapter.
2. Insert the Service Utilities floppy disk in the floppy drive.
3. Turn on the notebook.
4. If you hear 5 beeps, press F1 to update the display data stored on the motherboard. Let the
notebook reboot and go to the next step.
5. Select the Serial Number option from the boot menu.
6. If you successfully stored system data on the floppy disk before removing the old
motherboard, type A for the automatic update. This restores the old system data on the new
motherboard.
If you did not store system data, type M for the manual update option. Enter the serial number
from the bottom of the notebook—you might have to contact an HP support center to do this.
Service Manual
Removal and Replacement
2-33
Replacing Components on a Bottom Case
Reassembly Procedure
1. Transfer the plastic wireless panel, and if present, the docking port cover from the old bottom case
to the new bottom case.
2. Install a new Microsoft Product ID label.
3. Transfer the old serial number label and install a new overlay, or create a new serial number label
using the steps below.
4. Follow the “Reassembly Notes” on page 2-32.
Installing a New Serial Number Label
Download the latest version of the serial number label template (Microsoft Word format) from the
Partnership Web site (see page vi) under Support/Service in Technical Support Information. The latest
version includes fields for warranty period and manufacturing location. Store the template with other
Word templates on a PC connected to a laser printer.
1. Open a new document based on the serial label template.
2. Enter the information from the old serial label, and print the new label on plain white paper. The
new label does not have barcodes.
3. Carefully cut out the new serial label just inside the border and place it into the inner recess in the
bottom case. The bottom of the label goes toward the front of the case.
4. Make sure all regulatory labels that were on the old bottom case are also on the new bottom case.
5. While holding the paper label in place, attach a serial label overlay into the outer recess. The
overlay covers and protects the serial label.
HP Serial Number (S)TW711A1234
1YR
(1P) F2072 W EA MFG# TW711A1234
Made in Taiwan
Figure 2-19. Example of Serial Number Label
2-34
Removal and Replacement
Service Manual
Replacing the Left and Right Antennas
If you need to remove or replace an antenna, see the figure below.
Caution
Handle the connector ends of the antennas carefully. Failure to do so could degrade notebook
performance.
Handle the antenna routing metal tabs in the bottom case carefully. These tabs can be easily
broken.
1. Carefully remove both antennas from the old bottom case.
2. Route both antenna cables through the new bottom case as shown below. Make sure you leave
enough room at the cable connector end to connect to the mini-PCI card.
Figure 2-20. Replacing the Antennas
Replacing a PCMCIA Door
If you need to remove or replace a PCMCIA door, see the figure below.
Figure 2-21. Removing a PCMCIA Door
Service Manual
Removal and Replacement
2-35
Repairing the BIOS IC
(Authorized Service Providers Only)
The notebook’s BIOS IC cannot be replaced separately. If it is defective, you must replace the
motherboard. In some cases, however, you might be able to reprogram a malfunctioning BIOS IC using
either e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk.
If the notebook will boot sufficiently, use e-DiagTools for Windows or a BIOS floppy disk to
reprogram the BIOS IC. If you cannot boot the notebook adequately, use a Crisis Recovery floppy
disk. See below for instructions for all three methods.
Using e-DiagTools for Windows
Caution
The BIOS update completely replaces the previous BIOS, so follow these directions exactly or you
might damage the notebook. The BIOS update also resets the configurations in the BIOS Setup
utility—except for BIOS passwords—so record these before performing the update.
Update the notebook’s BIOS as follows:
1. In Windows, exit any programs that are running.
2. Undock the notebook if it is docked, and remove any PCMCIA cards from it.
3. Connect the AC adapter to the notebook.
4. Connect any cables or equipment needed to connect to the Internet.
5. Click Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools >
e-DiagTools for Windows.
6. Click Update, select Download New and click OK. Follow the instructions that appear. Once the
update process begins, do not interrupt it.
The first time you make an Internet connection from this program on a particular unit, click
Change Settings in the Connect window to define your connection settings.
7. When the process completes, press the power button to reset the notebook.
BIOS updates are available from the HP Business Support Web site (www.hp.com/go/bizsupport).
Installation utilities and instructions for creating a BIOS floppy disk are provided with the updates.
2-36
Removal and Replacement
Service Manual
Using a BIOS Floppy Disk
If you do not have a BIOS floppy disk, download the package from the Partnership Web site (see page
vi) under Product Support Information in the Service and Support Library. Follow the instructions for
creating the BIOS floppy disk.
Caution
Make sure to use the correct BIOS floppy disk for the notebook model you are repairing. The
program does not verify the notebook model, so you could accidentally install the wrong BIOS.
1. Insert the BIOS floppy disk in the floppy disk drive.
2. Turn on the notebook and allow it to boot from the BIOS floppy disk.
If the notebook does not turn on at all, do the following to boot from the BIOS floppy disk:
a. Unplug the AC adapter.
b. Press and hold Fn+B
c. Plug in the AC adapter.
d. Release Fn+B.
Note: If the notebook will not boot from the BIOS floppy disk, try plugging the boot-block jumper
into the notebook’s parallel port. See the wiring diagram below.
3. The display goes blank for a minute or more while the BIOS is reprogrammed.
Note: If you plugged in a boot block jumper, unplug it before the notebook automatically reboots.
4. After the BIOS reprograms itself, check the BIOS version to make sure it is the latest version.
If necessary, download the latest BIOS version and reprogram the BIOS IC.
1
13
14
25
Figure 2-22. Boot-Block Jumper
Service Manual
Removal and Replacement
2-37
Removing Other Components
(Authorized Service Providers Only)
Required Equipment
•
#0 and #1 Phillips screwdrivers.
•
Small flat-blade screwdriver.
Removal Procedure
1. Unplug the AC adapter, if present, and remove the battery.
2. Remove the assemblies and follow the additional steps listed in the table below.
Table 2-5. Removing Components
Component
Battery, CMOS
Case, bottom
Case, top
CD/DVD drive
CPU module
Display assembly
Doors, PCMCIA
Floppy drive
2-38
Removal Procedure
Keyboard cover
(page 2-10).
Speaker (page 2-12).
Switchboard PCA
(page 2-13).
Keyboard (page 2-13).
CD/DVD (page 2-16).
Display (page 2-17).
Top case (page 2-20).
Heatsink (page 2-26).
Floppy (page 2-22).
Motherboard (page 2-30).
See page 2-34.
See page 2-20.
See page 2-16.
See page 2-28.
See page 2-17.
Keyboard cover
(page 2-10).
Speaker (page 2-12).
Switchboard PCA
(page 2-13).
Keyboard (page 2-13).
CD/DVD (page 2-16).
Display (page 2-17).
Top case (page 2-20).
Heatsink (page 2-26).
Floppy (page 2-22).
Motherboard (page 2-30).
See page 2-22.
Removal and Replacement
Additional Steps
Reassembly Notes: After replacing the CMOS battery,
set the correct time and date using the BIOS Setup
utility or Date/Time in the Control Panel.
See page 2-34.
Service Manual
Component
Guide, HDD
Heatsink (with fan)
Keyboard
Panel, wireless
PCA, I/R
PCA, left and right
antennas (wireless
models only)
PCA, motherboard
PCA, switchboard
Socket, PCMCIA
Speaker assembly
Service Manual
Removal Procedure
Keyboard cover
(page 2-10).
Speaker (page 2-12).
Switchboard PCA
(page 2-13).
Keyboard (page 2-13).
CD/DVD (page 2-16).
Display (page 2-17).
Top case (page 2-20).
See page 2-26.
See page 2-13.
Keyboard cover
(page 2-10).
Speaker (page 2-12).
Switchboard PCA
(page 2-13).
Keyboard (page 2-13).
CD/DVD (page 2-16).
Display (page 2-17).
Top case (page 2-20).
See page 2-24.
Additional Steps
When replacing the HDD guide, make sure you only
replace the two right screws. Do not replace the two left
screws.
Keyboard cover
(page 2-10).
Speaker (page 2-12).
Switchboard PCA
(page 2-13).
Keyboard (page 2-13).
CD/DVD (page 2-16).
Display (page 2-17).
Top case (page 2-20).
Heatsink (page 2-26).
Floppy (page 2-22).
Motherboard (page 2-30)
Bottom case (page 2-34).
See page 2-30.
See page 2-13.
Disconnect the front antenna PCA cables from the
mini-PCI card (page 2-6).
Be careful not to bend the metal tabs on the bottom
case when removing or replacing either of the two
antenna PCAs.
Keyboard cover
(page 2-10).
Keyboard (page 2-13).
CD/DVD (page 2-16).
Display (page 2-17).
Top case (page 2-20).
Heatsink (page 2-26).
Floppy (page 2-22).
Motherboard (page 2-30).
See page 2-12.
1. Remove the two screws attaching the socket to the
motherboard.
2. Unplug the PCMCIA socket from the motherboard.
Press the tabs on both sides of the panel and then lift it
from the bottom case.
Removal and Replacement
2-39
3
Troubleshooting and Diagnostics
This chapter includes troubleshooting and diagnostic information for testing the functionality of the
notebook, and for identifying faulty components:
•
ASP support information
•
Troubleshooting information
•
!
Checking for customer abuse (page 3-3).
!
Troubleshooting the problem (page 3-3).
!
Verifying the repair (page 3-4).
!
Suggestions for troubleshooting (page 3-5).
Diagnostic tools
!
e-Diagtools diagnostic program (page 3-18).
!
Power-on self-test (page 3-19).
!
Sycard PCCtest 450/460 PC card (page 3-25).
!
Windows Management Instrumentation (page 3-26).
!
BIOS Setup utility (page 3-26).
Support by Authorized Service Providers
In the U.S., support of notebook computers by Authorized Service Providers (ASPs) is a purchasable
option. Standard predefined models and standard special models do not include ASP support. The sales
force has the option of creating models with ASP support using the specials process.
The serial number label on the bottom of the notebook indicates the ASP support status for that model.
See the following table.
Table 3-1. ASP Support Options
Serial Number Label
“NoASP”
“ASP”
ASP Support Status
No reimbursement to ASP for parts or labor. However the ASP is authorized to
repair the notebook, and reimbursement can be negotiated directly with the
customer.
Parts and labor will be reimbursed to the ASP.
In other countries, ASP support is standard in most situations—but you should check the marking on
the serial number label to verify the ASP support status for that model.
Service Manual
Troubleshooting and Diagnostics
3-1
Troubleshooting
The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality
repair, follow the basic troubleshooting steps shown below.
Check the customer’s description
of the problem and any supporting
information.
Check for customer abuse.
Try to duplicate the customer’s
problem.
Troubleshoot the problem using:
- Diagnostic tools.
- Troubleshooting suggestions.
Verify the repair by testing the
functionality of the complete unit.
Figure 3-1. Basic Troubleshooting Steps
3-2
Troubleshooting and Diagnostics
Service Manual
Checking for Customer Abuse
Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help
determine if this is the case:
•
If the shipping box is seriously damaged, customer abuse cannot be declared.
•
If the damage could have a cause other than customer abuse, customer abuse cannot be declared.
•
If the notebook shows any of the following, customer abuse is declared:
!
Missing parts.
!
Broken plastic parts.
!
Parts not original to the notebook.
!
Damaged or missing keys on the keyboard.
Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook.
Important
Parts damaged by customer abuse are not covered by the warranty.
Troubleshooting the Problem
Record pertinent information about the notebook:
•
Model and serial number.
•
Operating system and version.
•
Software version (stored in hidden file c:\version.inf).
•
BIOS version.
•
Accessories and peripherals used.
Analyze the problem:
•
Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine
how the problem differs from proper behavior. Also, note the functions that do work properly.
•
Separate Problems. If there are multiple symptoms, separate them into distinct problems.
•
Consider Causes. Keep in mind possible causes for each problem. Use the diagnostic tools and
troubleshooting suggestions to help find possible causes.
!
!
The e-Diagtools diagnostic program tests most of the notebook’s components using automatic
and interactive tests, and is your primary troubleshooting tool. Other tools include the
power-on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard
PCCtest. Table 3-2 on page 3-5 shows how you can use these tools to isolate the cause of the
notebook’s problem.
The troubleshooting suggestions on page 3-6 include general suggestions for repairing
notebooks that show specific failure symptoms.
Service Manual
Troubleshooting and Diagnostics
3-3
Swapping modules that might be defective with others known to be good is generally an ideal way to
find the module responsible for the problem. A failure symptom is rarely caused by more than one
module, so you will not usually need to replace more than one to correct a particular failure.
After you replace a module, the notebook will normally be in a confused state and lock up when you
apply power. If this happens, press the reset button: this turns the notebook off, so that you can restart
it in a known state.
Verifying the Repair
Before returning the repaired notebook to the customer, verify the repair by running the following
tests:
•
e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program
(page 3-18).
–and–
•
Function Tests. Run tests that check the repaired function, such as those in e-Diagtools
(page 3-18).
–and–
•
3-4
Failed Tests. Run any other tests that failed during troubleshooting.
Troubleshooting and Diagnostics
Service Manual
Suggestions for Troubleshooting
Table 3-2. Scope of Diagnostic Tools
Function
Bootup
Processor
Memory
Fan
Batteries
e-Diagtools
Tests
Tests
Power-On
Self-Test
Tests
Tests
Tests
Tests (CMOS
battery only)
Sycard
PCCtest 450
WMI/
Toptools
(if installed)
Describes
Describes
Describes
Describes
Describes
Tests
Describes
Display
Tests
Tests
Describes
Hard disk
Tests*
Tests
Describes
Floppy drive
Tests
Tests
Describes
Keyboard
Tests
Audio
Tests*
Describes
Serial
Tests
Describes
Parallel
Tests
Describes
LAN
Modem
Wireless
Describes
Infrared
Tests†
PS/2 port
Describes
USB
Port replicator
Tests
Tests
Describes
PCMCIA
Tests
IEEE 1394
Status
AC adapter
* Test might be available only on certain units.
† Use an external keyboard to exercise the port. Run the external 101-key test.
Service Manual
BIOS Setup
Configures
Configures
Configures
Configures
Configures
Configures
Configures
Configures
Configures
Configures
Configures
Configures
Troubleshooting and Diagnostics
3-5
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the
following table to help find the problem.
Table 3-3. Troubleshooting Suggestions
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
To help determine likely causes of a problem, determine which replaceable modules are involved in the system
function and what roles they play: see the figure on page 1-27 and the table on page 1-28.
Startup
Does not boot on
AC or battery.
Beeps once, spins
hard disk, repeats,
but does not boot.
Does not boot on
battery, but boots
on AC.
Does not boot from
floppy drive.
Does not boot from
CD in CD/DVD
drive.
3-6
Check power source.
Press and hold power button
to turn notebook off, then
press power button to turn
notebook on.
Unplug AC adapter, remove
the battery and any PC cards,
press reset button to turn
notebook off, then reconnect
power and try again.
Do not use touch pad while
booting or resuming.
Remove all but one SDRAM
module and try again.
Reinsert any other SDRAM
module and try again.
AC adapter.
SDRAM module.
CPU module.
Switchboard PCA.
Motherboard.
Display assembly.
Hard drive.
Make sure at least one
SDRAM module is installed.
SDRAM module.
Make sure battery is properly
installed and fully charged.
Check battery level on battery
LEDs.
Check battery contacts. If
available, try another battery.
Make sure floppy disk is
bootable.
Use BIOS Setup to check
default boot order.
Make sure CD is bootable.
Use BIOS Setup to check
default boot order.
Restart notebook.
Battery or contacts.
Motherboard.
Troubleshooting and Diagnostics
Check AC adapter. Remove
all but one SDRAM module
and try again.
If power status light does not
turn on, reprogram BIOS,
replace top case, replace
motherboard.
If power status light turns on
but display remains off, try
external monitor. If monitor
shows successful boot,
replace display assembly. If
monitor shows activity but
BIOS does not complete,
replace display assembly. If
monitor is blank, replace
switchboard PCA, replace
motherboard.
If power status light and
display turn on, BIOS
completes, but OS does not
start from hard disk or floppy
drive, replace CPU module,
replace motherboard. If OS
starts from floppy drive,
reload hard drive, replace
hard drive.
Floppy disk or floppy
drive.
Motherboard.
Make sure floppy drive is
installed and connected
correctly.
CD/DVD drive.
Motherboard.
Make sure CD/DVD is
installed and connected
correctly.
Service Manual
Symptom
Sluggish startup or
shutdown.
Error message such
as “Invalid system
disk” or “Auto IDE
error”.
Password forgotten.
Power
No power.
Service Manual
Call Center:
Suggestions
Use Tools tab in disk’s
Properties sheet to check
hard disk. Use Disk
Defragmenter to optimize
hard disk.
Delete temporary and
unneeded files.
Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.
Repair Center:
Likely Causes
Hard drive.
Repair Center:
Comments
Hard drive contacts.
Hard drive.
If notebook boots from floppy
drive, check for corrupt files
on hard drive, use Recovery
CDs to reinstall factory
software onto hard drive,
replace hard drive.
User must call Technical
Support and provide proof of
ownership. Password
removal is restricted to
certain sites. See page 5-1.
Verify proper ownership, then
follow removal procedure with
owner and record appropriate
data—see page 5-1.
Make sure charged battery is
installed or AC adapter
connected.
Try another battery or AC
adapter if available.
AC adapter.
Battery.
Motherboard.
Troubleshooting and Diagnostics
3-7
Symptom
Notebook has short
operating time when
on battery.
Turns off
immediately after
turning on.
Does not run on
battery; empty
battery indication.
Beeps repeatedly.
Battery does not
charge.
3-8
Call Center:
Suggestions
Turn down display
brightness.
Check timeout settings in
Power in Control Panel.
Check power management
settings in BIOS Setup. Try
default settings.
Battery gauge might need
calibration. Run HP Battery
Optimizer from Start menu.
Certain applications can
cause excess CPU and
power usage. (User can get
Intel Power Monitor from
www.intel.com and monitor
CPU load.)
When playing DVD movies
on battery power, use Power
Options in Control Panel to
select Portable/Laptop power
scheme.
When using applications with
automatic save feature (such
as MS Word), extend save
time or disable to reduce hard
disk access and power
usage.
PCMCIA card use can affect
battery life. Some PCMCIA
cards draw power even while
not in use.
Heavy modem use can affect
battery operating time.
Battery may be extremely
low. Plug in AC adapter or
insert charged battery
Check battery and contacts.
Try another battery if
available.
Notebook beeps repeatedly
when battery is low. Connect
AC adapter or replace
battery.
Make sure AC adapter has
correct power rating.
Make sure AC adapter is
connected properly and
battery installed properly.
Check battery contacts. If
available, try another battery
and AC adapter.
Move notebook away from
any nearby heat source.
Unplug AC adapter and allow
battery to cool. Check for
blocked air vents.
Troubleshooting and Diagnostics
Repair Center:
Likely Causes
Battery.
Motherboard.
Repair Center:
Comments
Battery capacity often
decreases after a year or
more.
Battery.
Battery or contacts.
Motherboard.
Battery.
Battery or contacts.
AC adapter.
Motherboard.
Heatsink.
Check battery and AC
adapter.
Check heatsink.
Service Manual
Symptom
AC adapter does
not power
notebook.
Battery indicator is
inaccurate.
Standby/resume
General problems.
Notebook resumes
slowly from Standby
mode.
Does not suspend
to Standby mode as
expected.
Does not
automatically enter
Hibernation mode
as expected.
Service Manual
Call Center:
Suggestions
Try another AC adapter, if
available.
Repair Center:
Likely Causes
AC adapter.
Motherboard.
Repair Center:
Comments
AC adapter cannot be
repaired, and must be
replaced.
Time Remaining is an
estimate based on
notebook’s power use at that
moment. It therefore depends
on current task, and assumes
power will be used at that
rate until battery runs out. So
if notebook is currently using
good deal of power (such as
when reading CD or DVD),
Time Remaining likely shows
less time than actually
remains.
Close all applications before
entering (or allowing
notebook to enter) Standby or
Hibernation mode.
If problem appears after
installing new software
(including drivers), uninstall
that software. Contact
software vendor for additional
support.
Notebook can take a minute
or longer to resume if network
card is installed. Blinking
cursor appears while system
is loading and checking
hardware and network
connections. When hardware
is reinitialized, Windows
desktop appears.
Notebook won’t suspend if
connection to another
computer is active.
If notebook is busy, it
normally finishes current
operation before suspending.
Make sure hibernate support
is enabled in Power in
Control Panel. Also, make
sure Hibernate timeouts
(Power Schemes tab) for AC
and battery power are not set
to Never.
Troubleshooting and Diagnostics
3-9
Symptom
Display
Dark display, no
light.
White display.
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Make sure notebook is turned
on and warmed up.
Check power supply.
Make sure SDRAM modules
are installed properly.
Adjust display brightness.
Press Fn+F5 several times.
Try external monitor.
Display cable
connection.
SDRAM modules.
CPU module.
Display assembly.
Motherboard.
Check cable connections.
Replace SDRAM modules.
Make sure CPU module is
installed properly, replace
CPU module.
Check display cable
connections, replace display
assembly.
If external monitor displays
no image, replace
motherboard.
Adjust display brightness.
Display assembly.
Switchboard PCA.
Display cable
connection.
Switchboard PCA.
Display assembly.
Motherboard.
Display cable
connection.
Display assembly.
Erratic display.
Bright or missing
pixels or lines.
See quality statement on
page 5-2.
Punctured display.
Vertical crack near
center of display.
Scratched display
glass.
Local area of dark
or light discoloration
visible when display
is on.
External display
does not work.
Hard disk
Hard disk never
spins.
Hard disk makes
clunking or
scratching noise.
Hard disk makes
buzzing or whining
noise.
3-10
Usually caused by
closing display with
pencil-sized object on
keyboard.
Caused by excessive
pressure applied to
area on screen.
Check connections.
Press Fn+F5 several times.
Try display on another
computer.
External display.
Motherboard.
Check power source.
Remove and reinstall hard
drive. Check connector.
Back up disk immediately.
Was notebook or drive
dropped?
Back up disk immediately.
Check hard disk installation.
Check for alternate noise
sources, such as PCMCIA
drive or fan.
Hard drive or
connector.
Motherboard.
Hard drive.
Troubleshooting and Diagnostics
Check display cable
connection.
Check display cable
connection.
See quality statement on
page 5-2.
Declared to be caused by
customer abuse.
Declared to be caused by
customer abuse.
Declared to be caused by
customer abuse.
Declared to be caused by
customer abuse.
If drive case is damaged,
drive may not operate
properly.
Check notebook and drive for
evidence of customer abuse.
Depends on noise
source.
Service Manual
Symptom
Files corrupted.
Disk capacity less
than normal.
Disk’s reported
capacity is less than
actual size
Floppy drive
General problems.
CD/DVD drive
Particular CD or
DVD not playing
properly.
Cannot read any
CD or DVD.
DVD movie stops
playing.
Service Manual
Call Center:
Suggestions
Run virus scan program.
Check hard disk using Tools
tab in disk’s Properties sheet.
Test hard disk drive with
e-Diagtools diagnostics.
Back up files if possible, then
use Recovery CDs to
reformat hard disk and
reinstall factory software.
Check hard disk using Tools
tab in disk’s Properties sheet.
Check partitions using
Control Panel, Administrative
Tools, Computer
Management under Storage.
Use Recovery CDs to
reformat hard disk and
reinstall factory software.
Hard disk allocates
approximately 20 MB to
diagnostic software. This
space is unavailable for other
uses, and not included in
hard disk capacity reported
by Windows.
No response from floppy
drive.
Check disk for proper
insertion, dirt, or damage.
Clean with soft cloth or
replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write quality
can vary for other media.
Restart notebook.
Make sure CD/DVD drive is
installed properly.
DVD may be double-sided.
Movie may be paused. Press
Play button.
Repair Center:
Likely Causes
Repair Center:
Comments
Hard drive.
Floppy drive.
Motherboard.
Make sure floppy drive is
installed and connected
correctly.
CD/DVD drive.
Troubleshooting and Diagnostics
3-11
Symptom
Region Code error.
“System Error:
Unable to read
drive” message.
No DVD or CD-RW
software on
notebook.
All DVD play is
erratic.
Keyboard
Some or all keys do
not work properly.
Embedded numeric
keypad does not
work.
PS/2 keyboard
and mouse with
Y-adapter do not
work.
3-12
Call Center:
Suggestions
DVDs contain embedded
regional codes that prevent
them from playing outside
region in which they are sold.
This error occurs when trying
to play DVD intended for
different region.
Important: Most DVD drives
allow region code to be
changed only a limited
number of times (usually no
more than four). When this
limit is reached, last change
is hard-coded on DVD drive,
and is permanent. Refer to
DVD player software help for
details.
Make sure disk is clean,
undamaged, and inserted
correctly. Clean with soft
cloth or replace as needed.
Wait 5 to 10 seconds after
closing tray before pressing
Play.
Restart notebook.
If software was removed, use
the Recovery CDs to reinstall
factory software.
Some DVDs include software
called “PC Friendly”. This
software can cause errors or
erratic play. If needed,
uninstall PC Friendly and
restart notebook.
Check settings in Control
Panel.
Press Fn+F8 to activate
numeric keypad, and Lock
key to turn on number lock.
Avoid touching touch pad
while booting or resuming.
Check devices separately.
Troubleshooting and Diagnostics
Repair Center:
Likely Causes
Repair Center:
Comments
HP warranty does not cover
expense of correcting this
situation.
CD/DVD drive.
Motherboard.
Make sure CD/DVD drive is
installed properly.
Keyboard.
Motherboard.
Keyboard.
Motherboard.
Try reinserting ribbon cable in
connector on motherboard.
Y-adapter.
PS/2 device.
Motherboard.
Service Manual
Symptom
Touch pad
General problems.
Special touch pad
features not
working.
Call Center:
Suggestions
Repair Center:
Likely Causes
Reset notebook (see
page 1-21).
Check settings in Control
Panel. Make sure touch pad
is enabled in Mouse
Properties.
By default, touch pad is
disabled if external PS/2
mouse is connected, Use
BIOS Setup to check
settings.
Avoid touching touch pad
while booting or resuming.
In Mouse Properties, select
Synaptics PS/2 TouchPad
driver. (Driver is installed
from \hp\drivers\touchpad.)
Top case.
Motherboard.
Click button does
not work.
Memory
Out of memory
error.
Notebook does not
boot after adding
SDRAM.
Audio
No sound audible.
Sound does not
record.
Service Manual
Repair Center:
Comments
Top case.
Motherboard.
Top case.
Motherboard.
Make sure C drive has
adequate free space. Delete
temporary and unneeded
files.
Use memory troubleshooter
in Windows Help.
Not all third-party memory
cards have been tested for
use with notebook.
Use only DDR-266 SDRAM
modules.
SDRAM module.
Increase sound volume.
Check whether sound is
enabled (mute button and
software controls).
Check for sound resource
conflicts in Device Manager.
Test audio with e-Diagtools
diagnostics.
Use an external microphone
(internal microphone normally
not included).
Check software controls.
Test audio with e-Diagtools
diagnostics.
Top case.
Speaker assembly.
Switchboard PCA.
Motherboard.
SDRAM module.
Check operation using
headphones or external
speakers (switchboard PCA).
Make sure speaker assembly
cable is connected.
Switchboard PCA.
Motherboard.
Troubleshooting and Diagnostics
3-13
Symptom
Serial/Parallel/USB
General problems.
Modem
General problems.
3-14
Call Center:
Suggestions
Repair Center:
Likely Causes
Check connections.
Restart notebook.
Use troubleshooters in
Windows Help.
Check settings in Control
Panel.
Check port settings in Device
Manager.
Test ports with e-Diagtools
diagnostics.
For USB: contact device
vendor and HP Notebook
Web site (see page vi) for
latest USB drivers.
For USB: if the device is
powered by the USB port, try
the other port.
Motherboard.
Check settings in Control
Panel.
Open hardware Device
Manager. If modem is
disabled, try to enable. If
modem has a conflict, try
disabling another device.
Use analog telephone line
(2, 3, or 4 wires), not PBX or
digital line. In a hotel, ask for
data line.
Try disabling error correction
and data compression.
Test modem with e-Diagtools
diagnostics.
Motherboard.
Troubleshooting and Diagnostics
Repair Center:
Comments
Service Manual
Symptom
LAN/network
General problems.
Infrared
General problems.
Service Manual
Call Center:
Suggestions
Repair Center:
Likely Causes
Check cables and
connections.
Try connecting notebook to
another network station (if
applicable). If green light next
to LAN port does not light,
LAN cable may not be
connected to network or
network may be down.
Use networking
troubleshooter in Windows
Help.
Check settings in Control
Panel.
Make sure LAN cable is
Category 3, 4, or 5 for
10Base-T operation, or
Category 5 for 100Base-TX
operation. Maximum cable
length is 100 meters (330
feet).
Test LAN with e-Diagtools
diagnostics.
Motherboard.
Infrared is disabled and no
drivers installed as shipped.
(Drivers are included.)
Make sure line between
infrared ports is not blocked,
ports face each other
squarely and are no more
than 1 meter apart. Sunlight,
heat from nearby equipment,
or other sources of infrared
radiation can cause
transmission errors.
Open Hardware Device
Manager. Try to enable the
infrared port.
Remove any PC cards from
notebook (possible IRQ
conflict).
For fast-IrDA, check for DMA
conflict with ECP parallel
port.
Motherboard.
Repair Center:
Comments
Troubleshooting and Diagnostics
3-15
Symptom
Wireless
General problems.
One-Touch button
problems
Buttons not working
properly.
On-screen display
does not appear
when button is
pressed.
PCMCIA
General problems.
AC adapter
Does not power
notebook.
Motherboard
Evidence of spilled
liquid.
Bent or broken
connectors, or burnt
component.
Motherboard
cracked.
Miscellaneous
Clock loses time
Notebook gets
abnormally hot.
3-16
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Check TCP/IP setup in
Control Panel.
Check SSID, channel, and
encryption settings.
Mini-PCI card.
Antenna PCAs.
Motherboard.
Make sure all cables are
properly connected to miniPCI card and motherboard.
Check for damaged coaxial
cables or connectors.
Make sure correct
applications are associated
with buttons in One-Touch
tab of Keyboard in Control
Panel.
Make sure Onscreen Display
is enabled in One-Touch tab
of Keyboard in Control Panel.
Keyboard cover.
Switchboard PCA.
Motherboard.
Restart notebook.
Try card in another computer.
If card requires an IRQ, make
sure one is available.
In Device Manager, refresh
device list and check for
conflicts.
Download current drivers
from card manufacturer’s
Web site.
PCMCIA socket.
Motherboard.
Using a flashlight, look for
bent pins inside the PCMCIA
socket.
For model XE4500, if only
one slot is affected, replace
PCMCIA socket. If both slots
are affected, replace
motherboard.
Make sure AC adapter has
correct power rating.
Try another AC adapter, if
available.
AC adapter.
Motherboard.
AC adapter cannot be
repaired and must be
replaced.
Declared to be caused by
customer abuse.
Declared to be caused by
customer abuse.
Declared to be caused by
customer abuse.
Plug in AC adapter for 24
hours to charge CMOS
battery.
Always set notebook on a flat
surface, so air can flow freely
around and underneath it
Make sure air vents are not
blocked.
Games and other programs
that drive CPU usage toward
100% can contribute.
Troubleshooting and Diagnostics
CMOS battery.
Motherboard.
Charge CMOS battery.
Heatsink.
Check heatsink for damage
or proper fan operation.
Check thermal contact
between CPU and heatsink.
Replace thermal pad if
needed.
Service Manual
Symptom
Notebook pauses or
runs sluggishly.
Notebook still on
but stops
responding.
Accessories
Port replicator
problems.
Service Manual
Call Center:
Suggestions
May be normal Windows
behavior (background
processing can affect
response time).
Certain operations (such as
virus scanning or file
browsers) can affect
performance.
Press Ctrl+Alt+Del to see if
an application is not
responding.
Restart notebook.
If hard disk has spun down to
conserve power, it can take
several seconds to spin up
(you can hear this). Use
Control Panel to modify hard
disk power settings.
Check for overheating—see
previous symptom.
If notebook’s hard drive
frequently runs (as indicated
by hard drive light on front of
notebook) while notebook
appears to be paused or
running slowly, consider
installing additional SDRAM.
Make sure hard drive has
adequate free space. Delete
temporary and unneeded
files.
Press Ctrl+Alt+Del and end
any application not
responding.
Reset notebook (see
page 1-21).
Repair Center:
Likely Causes
CPU module.
Motherboard.
Repair Center:
Comments
If notebook slows after period
of continuous activity, check
heatsink—see previous
symptom.
Check notebook’s power
supply.
Check settings in BIOS
Setup.
Port replicator.
Motherboard.
Port replicator is not
repairable, and must be
exchanged.
Troubleshooting and Diagnostics
3-17
Diagnostic Tools
This section describes the following diagnostic tools you can use for troubleshooting and repairing the
notebook:
•
Notebook e-Diagtools diagnostic program (below).
•
Power-on self-test (page 3-19).
•
Sycard PCCtest 450 PC card (page 3-25).
•
Windows Management Instrumentation (page 3-26).
•
BIOS Setup utility (page 3-26).
e-Diagtools Diagnostic Program
The hardware diagnostic programs provide two levels of testing:
•
User-level testing using a basic hardware test.
•
Advanced testing using individual hardware tests.
The tests are designed to run after the system reboots, so that the notebook will be in a predictable state
during the tests. The tests are non-destructive, and are intended to preserve the state of the notebook.
The notebook reboots when you exit the program so drivers can be loaded.
Updating e-Diagtools
You can download the latest version of e-Diagtools using e-Diagtools for Windows.
Running e-Diagtools
The following procedure describes how to run e-Diagtools. The individual steps might differ slightly
for different versions of e-Diagtools.
1. Click Start > Turn Off Computer (or Shut Down), Restart.
2. When the HP logo appears, press F10 to start the diagnostic test.
The first time you run the program, you are prompted to select the language for the program.
3. When the menu appears, press F2 to run e-Diagtools.
4. When the Configuration Description appears, check the list of detected hardware.
5. Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is
complete.
6. If you intend to exit without running the advanced tests, press F4 to view the Support Ticket. Press
F3 to exit e-Diagtools.
7. Optional: run the advanced tests. Press F2 to open the advanced test screen.
8. Use the arrow keys and ENTER to select the test you want to run. Tests are listed only for detected
hardware.
9. Press F2 to run the selected tests and add the results to the Support Ticket.
3-18
Troubleshooting and Diagnostics
Service Manual
10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Support
Ticket.
11. Exit. Press F3 and then any key to exit and reboot.
12. Optional: open the Support Ticket. In Windows, click Start > All Programs (or Programs) >
Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows.
13. Click View to display the Support Ticket.
14. To add information about your problem, click Comments, type the information, and then click OK.
To save or print the Support Ticket, click Save As or Print.
To e-mail the Support Ticket to your support agent, click e-Mail. The first time you make an email connection from this program, click Change Settings in the Connect window and enter the
settings recommended by your support agent.
e-Diagtools for Windows can also update the version of e-Diagtools on your notebook’s hard disk. In
e-Diagtools for Windows, use the e-Diagtools menu.
If you have trouble running e-Diagtools diagnostics from the hard disk, you can also run it from the
Recovery CD or DVD. Boot from the CD or DVD and select the diagnostics option.
Interpreting the Results
The e-Diagtools diagnostic program returns test groups, error codes, and suggestions for repair and/or
follow-up actions. The basic hardware test shows a recommended replacement part.
To help interpret the results of the e-Diagtools tests, refer to the following:
•
e-Diagtools Support Ticket on page 3-19.
•
Replaceable Module Diagram on page 1-27
•
Functional Structure Description on page 1-28
This combined information should enable you to determine which of the notebook’s components
require service.
Power-On Self-Test
Note
If Quiet Boot is enabled in BIOS Setup (the default setting), press Esc during boot to see POST
messages.
When the notebook boots, its system BIOS runs a series of initialization routines and diagnostic tests
called POST (Power-On Self-Test). The BIOS will not boot the notebook’s operating system if the
system memory, CPU, DMA, or interrupt controller fails the POST diagnostic tests. POST indicates
progress by a sequence of codes; if an error occurs, the BIOS displays a message and/or issues a beep
code.
Note that not all POST messages indicate a failure in the notebook—some messages are for
information only. You should not necessarily interpret the failure of one or more POST tests as a
hardware, software, or firmware failure. If POST displays an error message or issues a beep code
indicating an error, confirm the problem using other diagnostic tools.
Service Manual
Troubleshooting and Diagnostics
3-19
First, confirm the failure by performing a “clean” boot, as described below. Note that if the notebook
fails to restart with a clean boot, it requires repair.
1. Remove all accessories, including SDRAM modules, port replicator, PC cards, printer, external
monitor, pointing device, and keyboard.
2. Provide “clean” AC power—no auto adapter or unusual AC adapter configuration.
3. Press the reset button to return the notebook to a known state.
4. Press the power button to start the notebook.
If the BIOS detects a terminal error condition, it halts POST after issuing a beep code and/or displaying
a message (see the following table). The beep code indicates the POST routine in which the terminal
error occurred.
Table 3-4. POST Terminal-Error Beep Codes
Beep Codes*
1
1-2
1-1-1-3
1-1-1-4
1-1-2-1
1-1-2-3
1-1-2-4
1-1-3-1
1-1-3-2
1-1-3-3
1-1-3-4
1-1-4-1
1-1-4-3
1-1-4-4
1-2-1-1
1-2-1-2
1-2-1-3
1-2-1-4
1-2-2-1
1-2-2-3
1-2-2-4
1-2-3-1
1-2-3-3
1-2-4-1
1-3-1-1
1-3-1-3
1-3-2-1
1-3-3-1
1-3-3-2
1-3-3-3
1-3-4-1
1-3-4-3
1-3-4-4
1-4-1-1
1-4-1-3
1-4-1-4
1-4-2-3
1-4-3-1
1-4-3-3
1-4-4-1
1-4-4-2
2-1-1-2
2-1-1-3
2-1-2-2
2-1-2-3
2-1-2-4
2-1-3-1
2-1-3-2
2-1-3-3
2-1-3-4
2-1-4-1
3-20
POST Description
One short beep before boot.
Search for option ROMs.
Verify Real Mode.
Disable Non-Maskable Interrupt (NMI).
Get CPU type.
Initialize system hardware.
Disable shadow and execute code from ROM.
Initialize chipset with initial POST values.
Set IN POST flag.
Initialize CPU registers.
Enable CPU cache.
Initialize caches to initial POST values.
Initialize I/O component.
Initialize local bus IDE.
Initialize Power Management.
Load alternate registers with initial POST values.
Restore CPU control word during warm boot.
Initialize PCI Bus Mastering devices.
Initialize keyboard controller.
BIOS ROM checksum.
Initialize cache before memory Auto size.
8254 timer initialization.
8237 DMA controller initialization.
Reset Programmable Interrupt Controller.
Test DRAM refresh.
Test 8742 Keyboard Controller (on motherboard).
Set ES segment register to 4 GB.
Auto size DRAM; or wrong type or no RAM installed.
Initialize POST Memory Manager.
Clear 512 kB base RAM.
RAM failure on address line xxxx.
RAM failure on data bits xxxx of low byte of memory bus.
Enable cache before system BIOS shadow.
RAM failure on data bits xxxx of high byte of memory bus.
Test CPU bus-clock frequency.
Initialize Phoenix Dispatch Manager.
Warm start shut down.
Shadow system BIOS ROM.
Auto size cache.
Advanced configuration of chipset registers.
Load alternate registers with CMOS values.
Initialize extended memory for RomPilot.
Initialize interrupt vectors.
POST device initialization.
Check ROM copyright notice.
Initialize I20 support.
Check video configuration against CMOS.
Initialize PCI bus and devices.
Initialize all video adapters in system.
QuietBoot start (optional).
Shadow video BIOS ROM.
Troubleshooting and Diagnostics
Service Manual
Beep Codes*
2-1-4-3
2-1-4-4
2-2-1-1
2-2-1-2
2-2-1-3
2-2-2-1
2-2-2-2
2-2-3-1
2-2-3-2
2-2-3-3
2-2-3-4
2-2-4-1
2-3-1-1
2-3-1-3
2-3-2-1
2-3-2-3
2-3-2-4
2-3-3-1
2-3-3-2
2-3-3-3
2-3-3-4
2-3-4-1
2-3-4-3
2-4-1-1
2-4-1-3
2-4-2-3
2-4-4-1
2-4-4-2
2-4-4-3
3-1-1-1
3-1-1-2
3-1-1-3
3-1-1-4
3-1-2-1
3-1-2-2
3-1-2-3
3-1-2-4
3-1-3-1
3-1-3-2
3-1-3-3
3-1-3-4
3-1-4-1
3-1-4-4
3-2-1-1
3-2-1-2
3-2-1-3
3-2-1-4
3-2-2-2
3-2-2-3
3-2-2-4
3-2-3-2
3-2-3-3
3-2-4-1
3-2-4-2
3-2-4-3
3-2-4-4
3-3-1-1
3-3-1-3
3-3-2-1
3-3-3-1
3-3-3-3
3-3-4-1
3-3-4-3
3-4-1-1
3-4-1-2
3-4-1-3
3-4-2-2
3-4-2-3
3-4-2-4
3-4-3-2
3-4-3-3
3-4-3-4
Service Manual
POST Description
Display BIOS copyright notice.
Initialize MultiBoot.
Display CPU type and speed.
Initialize EISA board.
Test keyboard.
Set key click if enabled.
Enable USB devices.
Test for unexpected interrupts.
Initialize POST display service.
Display prompt "Press F2 to enter SETUP".
Disable CPU cache.
Test RAM between 512 and 640 kB.
Test extended memory.
Test extended memory address lines.
Jump to UserPatch1.
Configure advanced cache registers.
Initialize Multi Processor APIC.
Enable external and CPU caches.
Set up System Management Mode (SMM) area.
Display external L2 cache size.
Load custom defaults (optional).
Display shadow-area message.
Display possible high address for UMB recovery.
Display error messages.
Check for configuration errors.
Check for keyboard errors.
Set up hardware interrupt vectors.
Initialize Intelligent System Monitoring.
Initialize coprocessor if present.
Disable onboard Super I/O ports and IRQs.
Late POST device initialization.
Detect and install external RS232 ports.
Configure non-MCD IDE controllers.
Detect and install external parallel ports.
Initialize PC-compatible PnP ISA devices.
Re-initialize onboard I/O ports.
Configure Motherboard Configurable Devices (optional).
Initialize BIOS Data Area.
Enable Non-Maskable Interrupts (NMIs).
Initialize Extended BIOS Data Area.
Test and initialize PS/2 mouse.
Initialize floppy controller.
Determine number of ATA drives (optional).
Initialize hard-disk controllers.
Initialize local-bus hard-disk controllers.
Jump to UserPatch2.
Build MPTABLE for multi-processor boards.
Install CD-ROM for boot.
Clear huge ES segment register.
Fix up Multi Processor table.
Check for SMART Drive (optional).
Shadow option ROMs.
Set up Power Management.
Initialize security engine (optional).
Enable hardware interrupts.
Determine number of ATA and SCSI drives.
Set time of day.
Check key lock.
Initialize typematic rate.
Erase F2 prompt.
Scan for F2 keystroke.
Enter SETUP.
Clear Boot flag.
Check for errors.
Inform RomPilot about the end of POST.
POST done - prepare to boot OS.
Terminate QuietBoot (optional).
Check password (optional).
Initialize ACPI BIOS.
Prepare Boot.
Initialize SMBIOS.
Initialize PnP Option ROMs.
Troubleshooting and Diagnostics
3-21
Beep Codes*
3-4-4-1
3-4-4-2
3-4-4-3
3-4-4-4
4-1-1-1
4-1-1-2
4-1-1-3
4-1-1-4
4-1-2-1
4-1-2-2
4-1-2-3
4-1-2-4
4-1-3-1
4-1-3-2
4-1-3-3
4-1-3-4
4-1-4-1
4-1-4-2
4-1-4-3
4-2-1-3
4-3-1-1
4-3-1-2
4-3-1-3
4-3-1-4
4-3-2-1
4-3-2-2
4-3-2-3
4-3-2-4
4-3-3-1
4-3-3-2
4-3-3-3
4-3-3-4
4-3-4-1
4-3-4-2
4-3-4-3
4-3-4-4
4-4-1-1
4-4-1-2
4-4-1-3
4-4-1-4
4-4-2-1
4-4-2-2
4-4-2-3
4-4-2-4
1 long,
2 short
3-22
POST Description
Clear parity checkers.
Display MultiBoot menu.
Clear screen (optional).
Check virus and backup reminders.
Try to boot with INT 19.
Initialize POST Error Manager (PEM).
Initialize error logging.
Initialize error display function.
Initialize system error handler.
PnPnd dual CMOS (optional).
Initialize note dock (optional).
Initialize note dock late.
Force check (optional).
Extended checksum (optional).
Redirect Int 15h to enable remote keyboard.
Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk.
Redirect Int 10h to enable remote serial video.
Re-map I/O and memory for PCMCIA.
Initialize digitizer and display message.
Unknown interrupt.
Initialize the chipset.
Initialize the bridge.
Initialize the CPU.
Initialize system timer.
Initialize system I/O.
Check force recovery boot.
Checksum BIOS ROM.
Go to BIOS.
Set Huge Segment.
Initialize Multi Processor.
Initialize OEM special code.
Initialize PIC and DMA.
Initialize Memory type.
Initialize Memory size.
Shadow Boot Block.
System memory test.
Initialize interrupt vectors.
Initialize Run Time Clock.
Initialize video.
Initialize System Management Manager.
Output one beep.
Clear Huge Segment.
Boot to Mini DOS.
Boot to Full DOS.
Improper video configuration (reprogram EEPROM) or external ROM checksum failure.
Troubleshooting and Diagnostics
Service Manual
The following table lists POST messages and explanations for reported problems. If the system fails
after you make changes in BIOS Setup, reset the notebook, enter BIOS Setup, and install the defaults
or correct the error.
Table 3-5. POST Messages
Message
Description
0200 Failure Fixed Disk
Fixed (hard) disk is not working or not configured properly. Make sure the hard disk is
installed properly. Run BIOS Setup and make sure the hard disk type is correctly identified.
0210 Stuck key
Stuck key on keyboard.
0211 Keyboard error
Keyboard is not working.
0212 Keyboard Controller Failed
Keyboard controller failed the test. might require replacing the motherboard (contains the
keyboard controller).
0213 Keyboard locked – Unlock key switch
Unlock the system to proceed.
0220 Monitor type does not match CMOS – Run SETUP
Monitor type is not correctly identified in BIOS Setup.
0230 Shadow RAM Failed at offset: nnnn
Shadow RAM failed at offset nnnn of the 64k block at which the error was detected.
0231 System RAM Failed at offset: nnnn
System RAM failed at offset nnnn of the 64k block at which the error was detected.
0232 Extended RAM Failed at offset: nnnn
Extended memory is not working or not configured properly at offset nnnn. Update to the
latest BIOS version.
0250 System battery is dead – Replace and run SETUP
CMOS clock battery indicator shows that the CMOS battery is dead. Connect the AC adapter
for at least 24 hours, then run BIOS Setup to reconfigure the system.
0251 System CMOS checksum bad – Default configuration used
System CMOS has been corrupted or modified incorrectly, perhaps by an application that
changes CMOS data. In response, the BIOS has installed the default Setup values. Use BIOS
Setup to modify these values if needed. If the error persists, check the system battery.
Connect the AC adapter for at least 24 hours; replace the motherboard.
0260 System timer error
Timer test failed. Replace the motherboard.
0270 Real time clock error
Real-time clock failed the BIOS test. Might require replacing the motherboard.
0271 Check date and time settings
BIOS found the date or time to be out of range, and reset the real-time clock. You might need
to use BIOS Setup to reset the legal date.
0280 Previous boot incomplete – Default configuration used
Previous POST did not complete successfully. POST loads default values and offers to run
BIOS Setup. If the failure was caused by incorrect values that are not corrected, the next boot
will likely fail. This error is cleared the next time the system is booted.
0281 Memory Size found by POST differed from CMOS
Memory size found by POST differed from that specified in CMOS.
02B0 Diskette drive A error
Drive A: is present but fails the BIOS POST diskette tests. Make sure the drive is defined with
the proper diskette type in BIOS Setup and that the drive is connected correctly.
02B2 Incorrect Drive A type – run SETUP
Type of floppy drive A: not correctly identified in BIOS Setup.
02D0 System cache error – Cache disabled
RAM cache failed and BIOS disabled the cache. May require replacing the motherboard.
A disabled cache slows system performance considerably.
02F0: CPU ID:
CPU socket number for Multi-Processor error.
Service Manual
Troubleshooting and Diagnostics
3-23
Message
Description
02F4: EISA CMOS not writeable
ServerBIOS2 test error: Cannot write to EISA CMOS.
02F5: DMA Test Failed
ServerBIOS2 test error: Cannot write to extended Direct Memory Access (DMA) registers.
02F6: Software NMI Failed
ServerBIOS2 test error: Cannot generate software Non-Maskable Interrupt (NMI).
02F7: Fail-Safe Timer NMI Failed
ServerBIOS2 test error: Fail-safe timer takes too long.
device Address Conflict
Address conflict for the specified device.
Allocation Error for: device
Run ISA or EISA Configuration Utility to resolve a resource conflict for the specified device.
CD ROM Drive
CD-ROM drive identified.
Entering SETUP ...
Starting BIOS Setup.
Failing Bits: nnnn
Hex number nnnn is a map of the bits at the RAM address that failed the memory test. Each 1
(one) in the map indicates a failed bit. See errors 230, 231, or 232 above for offset address of
the failure in System, Extended, or Shadow memory.
Fixed Disk n
Fixed disk n (0–3) identified.
Invalid System Configuration Data
Problem with NVRAM (CMOS) data.
I/O device IRQ conflict
I/O device IRQ conflict error.
PS/2 Mouse Boot Summary Screen:
PS/2 mouse installed.
nnnn kB Extended RAM Passed
Where nnnn is the amount of RAM in kB successfully tested.
nnnn Cache SRAM Passed
Where nnnn is the amount of system cache in kB successfully tested.
nnnn kB Shadow RAM Passed
Where nnnn is the amount of shadow RAM in kB successfully tested.
nnnn kB System RAM Passed
Where nnnn is the amount of system RAM in kB successfully tested.
Operating system not found
Operating system cannot be located on drive A: or drive C:. Enter BIOS Setup and see if the
hard disk and drive A: are properly identified.
Parity Check 1 nnnn
Parity error found in the system bus. BIOS attempts to locate the address and display it on the
screen. Parity is a method for checking errors in binary data. A parity error indicates that data
has been corrupted.
Parity Check 2 nnnn
Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the
screen.
Press <F1> to resume, <F2> to Setup, <F3> for previous
Displayed after any recoverable error message. Press <F1> to start the boot process or <F2>
to enter BIOS Setup and change the settings. Press <F3> to display the previous screen
(usually an initialization error of an Option ROM, such as an add-on card). Write down and
follow the information shown on the screen.
Press <F2> to enter Setup
Optional message displayed during POST.
PS/2 Mouse:
PS/2 mouse identified.
3-24
Troubleshooting and Diagnostics
Service Manual
System BIOS shadowed
System BIOS copied to shadow RAM.
UMB upper limit segment address: nnnn
Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating
released segments of the BIOS that can be reclaimed by a virtual memory manager.
Video BIOS shadowed
Video BIOS copied to shadow RAM.
Sycard PCCtest 450/460 PC Card (Optional)
The PCCtest 450 and 460 cards (version 1.05) from Sycard Technology are the only recommended
diagnostic tools that test the functionality of the PCMCIA slots using a PCMCIA card. Each is a
Type II PC card that works with test software to exercise PCMCIA functions. (For details, see the
Sycard Technology Web site: http://www.sycard.com).
The PCCtest product contains these components:
•
PCCtest 450 or 460 (revision 1.05) PC card.
•
PCCtest 450/460 software disk. (Software updates are available at the Sycard Technology
Web site.)
•
Configuration headers (PC card/16-bit and CardBus/32-bit) that attach to the card.
You will also need a CardBus extender card (such as the Sycard PCCextend 70) to avoid wear on the
Sycard PCMCIA connector.
Use the following tests to check the function of the notebook’s PCMCIA slots. See the Sycard
documentation for details about running the tests.
Table 3-6. Sycard PCCtest Commands
All notebook models
(PCI 1520)
Service Manual
Slot
Upper
Lower
PCMCIA PC card (16-bit) test
(PC card configuration header)
pct450-v-1-b80
pct450-v-0-b80
CardBus (32-bit) test
(CardBus configuration header)
testcb-v-1-b80
testcb-v-0-b80
Troubleshooting and Diagnostics
3-25
Windows Management Instrumentation (WMI)
The Windows Management Instrumentation is basically sets of rules for accessing information about a
notebook. WMI allows an application to determine, for example, the operating system being used,
which hardware and software components are in the notebook, and possibly whether any of the
components need replacing. A local or remote application can use the WMI interface to check which
hardware and software components are installed on your notebook, and might be able to tell how well
they are working or if they need replacement.
Installing the WMI Package
The WMI package is either preinstalled on the notebook’s hard disk or can be downloaded from
http://www.hp.com/toptools (the contents are the same in both cases). The package must be properly
installed before it can be used.
To install the WMI preloaded on the hard disk:
1. Start Windows, if it is not already running.
2. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Setup.
Using WMI
For a complete description of how to use WMI, see the following documentation provided with the
notebook:
•
A README.TXT file: click Start > Programs > Hewlett-Packard > HP Toptools Agent >
Read me.
•
A Windows online help file describing Hewlett-Packard’s implementation of WMI (group and
attribute definitions): click Start > Programs Hewlett-Packard > HP Toptools Agent > HP Toptools
Help.
Uninstalling the WMI Package
1. Click Start > Programs (or All Programs) > Hewlett-Packard > HP Toptools Agent > Uninstall
WMI.
2. Restart the notebook.
BIOS Setup Utility
The BIOS Setup utility provides access to the notebook’s basic configuration settings. It is independent
of the operating system.
Running the BIOS Setup Utility
1. Close all applications, then restart the notebook: click Start > Turn Off Computer > Restart.
(If necessary, you can press Ctrl+Alt+Del to restart.)
2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3-26
Troubleshooting and Diagnostics
Service Manual
3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to
navigate:
•
Press the LEFT and RIGHT arrow keys to move among menus.
•
Press the UP and DOWN arrow keys to move among parameters in a menu.
•
Press F5 or F6 to move through values for the current parameter, or press Enter to change a
setting.
4. After you select the options you want, press F10 or use the Exit menu to exit BIOS Setup.
If the settings cause a conflict between devices during reboot, the system prompts you to run BIOS
Setup, and marks the conflicting settings.
Note
The listings in the following table are for the initial BIOS release and might differ somewhat for
other models.
Table 3-7. BIOS Setup Menus and Parameters
All notebook models: Introduced with BIOS version KE.01.04 (Fall 2002).
Main Menu
Description
Default
BIOS Revision
Shows the current BIOS version.
System Time
Sets the time using 24-hour format. Values set take effect
immediately.
System Date
Sets the date using dd/mm/yy format (except English, which
uses mm/dd/yy format).
Language
Sets the language for BIOS Setup.
Detected
automatically.
Internal Hard Disk
Sets the hard disk drive type and various parameters.
Detected
automatically.
Extended Memory
Shows the extended memory size.
Detected
automatically.
CPU Serial Number
For a Pentium processor with a serial number, makes the
serial number available to software.
Disabled.
Serial Number
Displays the serial number as shown on the back of the
notebook.
Detected
automatically.
PC ID
Displays the PC ID String stored in the reserved part of
RAM.
Main Menu
Detected
automatically.
Description
Default
Service ID
Displays an identifier used for repair service.
Detected
automatically.
UUID
Displays the value of the 16-byte UUID (Universally Unique
ID) as 32 hex characters.
Detected
automatically.
MAC Address
Displays the MAC network address of the internal (wired)
LAN, if present.
Detected
automatically.
System Devices Menu
Video Display Device
Service Manual
Description
Default
Sets whether the built-in display automatically switches to an
external display, if one is detected.
Auto
Troubleshooting and Diagnostics
3-27
External Pointing
Devices
Disables the internal pointing devices when an external
pointing device is connected.
Auto
Legacy USB Support
Enables BIOS support for USB mouse, keyboard, and floppy
drive during startup.
Enabled
Wake On LAN from
Power Off
Lets the notebook be turned on via the LAN port. If this
option is enabled, the notebook uses increased power while
it is shut down.
Disabled
Security Menu
Description
Default
User Password is
Shows if a user password is set.
Clear
Administrator Password
is
Shows if an administrator password is set.
Clear
Set User Password
Press ENTER to set, change, or clear the user password.
The password can have no more than 8 characters (0-9,
A-Z), and cannot include special or accented characters.
Enter
Set Administrator
Password
Press ENTER to set, change, or clear the administrator
password, which protects BIOS Setup settings. The
password can have no more than 8 characters (0-9, A-Z),
and cannot include special or accented characters.
Enter
Password Required to
Boot
Sets whether a user password is required when the
computer boots. Requires the administrator password for
changes.
Disabled
Boot Menu
Hard Disk
Removable Device
CD/DVD
Built-in LAN
Exit Menu
Description
Shows the order of boot devices. Move the entries to change
the order. Built-in LAN provides diskless boot from a network
server.
Default
1. Hard Disk
2. Removable
Device
3. CD/DVD
4. Built-in LAN
Description
Save Changes and Exit
Saves Setup changes, and then exits and reboots.
Discard Changes and
Exit
Discards any Setup changes made since last save, and then
exits and reboots. Does not affect password, date, or time
changes.
Get Default Values
Restores default settings, and remains in Setup. Does not
affect password, date, or time changes.
Updating the Notebook’s BIOS
Hewlett-Packard might from time to time provide updates to the notebook’s BIOS. Use e-DiagTools
for Windows to download and install these BIOS updates as needed (page 2-36).
3-28
Troubleshooting and Diagnostics
Service Manual
4
Replaceable Parts
This chapter contains an exploded view of the notebook and the following lists of parts:
•
Notebook replaceable parts (page 4-3).
•
Accessory replacement parts (page 4-11).
•
Part number reference (page 4-12).
Service Manual
Replaceable Parts
4-1
Figure 4-1. Exploded View
4-2
Replaceable Parts
Service Manual
Table 4-1. Replaceable Parts
1
1
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
3
Part
Exchange
Description
Number
Part Number
Cover, Keyboard – 1F Pavilion F5761-60904
319428-001
Cover, Keyboard – 1F
F5771-60904
Compaq
319430-001
Display 15.0-inch SXGA+ –
F5761-60912 F5761-69012
Pavilion KE
Display 15.0-inch XGA –
F5761-60911 F5761-69011
Pavilion KE
319437-001
Display 14.1-inch XGA –
F5761-60910 F5761-69010
Pavilion KE
319436-001
Display 15.0-inch SXGA+ –
F5771-60903 F5771-69003
(Compaq)
Display 15.0-inch XGA –
F5771-60902 F5771-69002
(Compaq)
Display 14.1-inch XGA –
F5771-60901 F5771-69001
(Compaq)
SPS-DSPLY PANEL 14.1-inch 319483-001
XGA PAV
SPS-DSPLY PANEL 15.0-inch 319484-001
XGA PAV
SPS-DSPLY PANEL 15.0-inch 319485-001
SXGA PAV
SPS-DSPLY PANEL14.1-inch 319486-001
SGA PRES
SPS-DSPLY PANEL 15.0-inch 319487-001
SGA PRES
SPS-DSPLY PANEL 15.0-inch 319488-001
SXGA PRES
SPS-DSPLY PANEL 15.0-inch 319441-001
SXGA CPQ
SPS-DSPLY PANEL 15.0-inch 319440-001
XGA CPQ
SPS-DSPLY PANEL 14.1-inch 319439-001
XGA CPQ
Speaker assy – 1F
F4640-60908
319447-001
SPS-BD AUDIO
319504-001
CONTROL 3F
Service Manual
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
•
•
•
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
F5761H
•
User
Repl
No
No
•
•
•
•
No
•
•
•
No
•
•
•
No
•
No
•
No
•
No
•
No
•
No
•
No
•
No
•
No
•
No
•
•
No
•
•
No
•
•
No
•
•
No
•
No
•
Replaceable Parts
4-3
4
Description
PCA, switchboard w/cable 1F
Pavilion
4
PCA, switchboard w/cable 1F
5
SPS-KEYBOARD-AR
5
SPS-KEYBOARD-BEL
5
SPS-KEYBOARD-BR
5
SPS-KEYBOARD-CZ
5
SPS-KEYBOARD-DEN
5
SPS-KEYBOARD-EUR
5
Keybd, FRENCH
5
SPS-KEYBOARD-FC
5
Keybd, GERMAN
5
SPS-KEYBOARD-GRK
5
SPS-KEYBOARD-HE
5
SPS-KEYBOARD-HUN
5
SPS-KEYBOARD-ICL
5
SPS-KEYBOARD-INTL
5
Keybd, ITALIAN
5
Keybd, JAPANESE
Part
Exchange
Number
Part Number
F5761-60905
317445-001
F4640-60933
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
•
•
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
F5761H
•
User
Repl
No
No
•
F4640-60909
317443-171
F4640-60910
317443-181
317443-201
•
•
No
•
•
No
•
•
No
F4640-60911
317443-221
F4640-60912
317443-081
317443-021
•
•
No
•
•
No
No
•
F4640-60913
317443-051
F4640-60914
317443-121
F4640-60915
317443-041
F4640-60916
317443-151
F4640-60917
317443-BB1
F4640-60918
317443-211
317443-DD1
•
•
•
•
•
•
•
•
No
•
•
No
•
•
No
•
•
No
•
•
•
No
•
•
•
•
No
•
•
•
No
•
•
No
•
No
•
No
5
SPS-KEYBOARD-KO
F4640-60920
317443-002
F4640-60921
317443-061
F4640-60922
317443-291
317443-AD1
•
•
No
5
SPS-KEYBOARD-LA
317443-161
•
•
No
5
SPS-KEYBOARD-NO
•
•
No
5
SPS-KEYBOARD-PRC
•
•
No
5
SPS-KEYBOARD-PT
F4640-60923
317443-091
F4640-60929
317443-AA1
F4640-60924
317443-131
•
•
No
4-4
Replaceable Parts
Service Manual
5
Description
SPS-KEYBOARD-RU
Part
Exchange
Number
Part Number
F4640-60925
317443-251
317443-231
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
•
•
•
•
•
•
•
•
No
•
•
No
•
•
No
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
F5761H
User
Repl
No
5
SPS-KEYBOARD-SK
5
Keybd, SPANISH
5
SPS-KEYBOARD-SWE
5
SPS-KEYBOARD-SWI
5
SPS-KEYBOARD-TAI
F4640-60926
317443-071
F4640-60927
317443-101
F4640-60928
317443-111
317443-AB1
5
SPS-KEYBOARD-THAI
317443-281
•
•
No
5
SPS-KEYBOARD-TK
•
•
No
5
Keybd, UK
•
•
•
5
Keybd, US ENGLISH
•
•
•
6
Case, top – 1F (Pavilion)
F4640-60930
317443-141
F4640-60931
317443-031
F4640-60932
317443-001
F5761-60906
6
Case, top – 1F FF (gray/silver) F4640-60942
6
SPS-CASE, TOP PAV
319426-001
6
SPS-CASE, TOP CPQ
319427-001
6
SPS-CASE TOP 3F CPQ FF
319477-001
•
No
6
SPS-CASE, TOP 3F PAV FF
319478-001
•
No
6
SPS-CASE TOP 3F CPQ DF
322998-001
•
No
6
SPS-CASE, TOP 3F PAV DF
322999-001
•
No
6
319479-001
•
No
323099-001
•
No
7
SPS-COVER, KEYBOARD
W/SPEAKERS CPQ
SPS-COVER, KEYBOARD
W/SPEAKERS PAV
FDD Assy w/cable 1F
7
SPS-DRV DSKT 1.44-MB 3F
6
SPS-COVER DSKT DRV
BLANK
Cover, FDD – 1F
8
Heatsink – 1F w/fan
8
SPS-HEATSINK 3F W/2
FANS
Service Manual
•
No
•
•
No
•
No
•
No
•
No
No
•
•
•
No
•
•
No
•
F4640-60945
319448-001
320691-001
•
No
319511-001
•
No
F5761-60901
319432-001
F4640-60947
319456-001
319492-001
•
•
•
•
•
•
•
•
No
•
No
•
No
•
No
Replaceable Parts
4-5
Description
Thermal pad, set
SPS-FAN 3F SMALL
9
Kit, door – PCMCIA 1F
Upper Door w/ Spring
Lower Door w/ Spring
SPS-DOOR PCMCIA
9
10 SPS-PROC P4 2.4GHZ
10 SPS-PROC P4 2.2GHZ
10 SPS-PROC DT P4 2.2GHZ
10 SPS-PROC 2.4GHZ 400MHZ
FSB
10 SPS-PROC 2.4GHZ 533MHZ
FSB
10 CPU, P4 2.0 GHz Northwood
UfcPGA
10 CPU, P4 1.9 GHz Northwood
uFCPGA
10 CPU, P4 1.8 GHz Northwood
uFCPGA
10 SPS-PROC DT P4 1.8GHZ
10 CPU, P4 1.7 GHz Northwood
Ufcpga
10 SPS-PROC P4 1.6GHZ
10 SPS-PROC C/2.0GHZ
10 CPU, Cel-M 1.8 GHz
Northwood uFCPGA
10 CPU, Cel-M 1.7 GHz
Northwood uFCPGA
10 CPU, Cel-M 1.6 GHz
Northwood uFCPGA
10 CPU, Cel-M 1.5 GHz
Northwood Ufcpga
10 SPS-PROC ATH XP2000+
1.67GHZ 45W
10 SPS-PROC ATH XP1800+
1.53GHZ 45W
10 SPS-PROC ATH XP1700+
1.46GHZ 45W
4-6
Replaceable Parts
Part
Exchange
Number
Part Number
F4640-60984
317438-001
319490-001
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200
and
Presario
2100
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
F5761H
•
•
•
•
•
•
•
•
•
•
No
•
•
No
•
F4640-60965
319431-001
319494-001
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
No
319461-001
No
No
•
319462-001
User
Repl
No
319482-001
•
No
323222-001
•
No
323223-001
•
No
1822-0913
319460-001
1822-1060
319459-001
1822-0819
319458-001
319480-001
F5535-69205
•
•
•
No
F5765-69201
•
•
•
No
F5535-69202
•
•
•
No
1822-0781
F3398-69201
•
No
1822-0780
319457-001
319466-001
1822-1037
319465-001
1822-0990
319464-001
1822-0989
319463-001
1822-1024
No
•
•
•
•
•
F5765-69206
•
•
F5765-69204
•
•
F5765-69203
•
•
F5765-69202
No
No
•
•
•
No
•
No
•
No
•
No
319849-001
•
No
319848-001
•
No
319850-001
•
No
Service Manual
Description
11 PCA, motherboard – KE w/
IEEE 1394
Socket, PCMICIA – 1F
Guide, HDD – 1F
11 PCA, motherboard – KE w/o
IEEE 1394
Socket, PCMICIA – 1F
Guide, HDD – 1F
11 SPS-BD SYSTEM DF
11 SPS-BD SYSTEM FF
Part
Exchange
Number
Part Number
F5761-60902
F4640-60967
F4640-60944
319455-001
F5761-60903
F4640-60967
F4640-60944
319455-001
319506-001
319507-001
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
•
•
•
•
Evo
N1010v
and
Presario
1100
F5771J
•
•
•
Pavilion
ze4100
F5761H
•
•
•
•
•
User
Repl
No
No
No
No
No
No
•
No
•
No
11 SPS-BD SYSTEM DF
11 SPS-BD SYSTEM FF
319449-001
•
No
319450-001
•
No
11 SPS-BD SYSTEM DF
11 SPS-BD SYSTEM FF
319612-001
•
No
319613-001
•
No
12 CD-ROM Assy – 24x
12 DVD Assy – 8x
12 CD-RW/DVD Combo Assy
12 SPS-DVD+RW
12 SPS-DRV CD-RW
13 Antennas, Wireless R&L – 1F
14 Antennas, Wireless R&L – 1F
Service Manual
F4640-60934
319420-001
F4640-60936
319421-001
F4640-60937
319422-001
319423-001
•
•
•
•
•
No
•
•
•
•
•
No
•
•
•
•
•
No
•
•
No
319419-001
•
•
No
F4640-60976
319467-001
F4640-60976
319467-001
•
•
•
•
No
•
•
•
•
No
Replaceable Parts
4-7
15
15
15
15
15
Description
Case, bottom assy
XPHome
Case, bottom assy
W2K/XPPro
Case, bottom assy
W2K/XPPro
Case, bottom assy
XPHome
Base Enclosure FF
– FF
Part
Exchange
Number
Part Number
F4640-60981
– FF
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
F5761H
•
User
Repl
No
F4640-60980
•
No
– FF
F4640-60986
•
– FF
F4640-60987
•
319469-001
•
15 Base Enclosure DF
319470-001
•
15 SPS-ENCLOSURE BASE DF
317433-001
15 SPS-ENCLOSURE BASE FF
317432-001
•
No
No
No
No
•
•
No
•
•
No
SPS-BD RJ45/1394
319512-001
•
No
SPS-BD RJ45
319513-001
•
No
Cover, docking port
HP/Compaq
Cover, docking port
F4641-60905
Cover, modem port
16 Cover, mem or mini-PCI – 1F
w/ labels
16 SPS-COVER MEM/MINI PC
3F
17 Tray, HDD – 1F
4-8
Replaceable Parts
F4640-60966
319435-001
F4640-60960
319434-001
F4640-60901
319433-001
319489-001
F4640-60903
319417-001
•
•
Yes
•
•
•
•
Yes
•
•
•
•
Yes
•
•
•
•
Yes
Yes
•
•
•
•
•
Service Manual
Yes
18
18
18
18
Description
SPS-DRV HD 60 G
(4200rpm)
SPS-DRV HD 60 G
(5400 rpm)
SPS-DRV HD 80 G
(4200 rpm)
HDD-40 GB 9.5mm, IBM
ATA100 FDB
18 HDD-40 GB 9.5mm, Toshiba
ATA100
Part
Number
319415-001
•
•
Yes
Yes
•
0950-4320
319414-001
0950-4288
•
•
•
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
F5761H
•
Yes
•
Yes
•
•
Yes
•
•
Yes
•
•
Yes
0950-4360
•
•
Yes
0950-4176
•
•
Yes
•
•
Yes
•
•
Yes
•
•
Yes
•
•
No
0950-4193
319412-001
0950-4318
•
•
•
•
•
•
0950-4287
F4640-60974
319424-001
319493-001
F4640-60970
319446-001
F5761-60907
Kit, display screw cover –
Pavilion
19 Kit, rubber foot and screw plug F4640-60969
317437-001
Service Manual
•
•
0950-4162
319413-001
0950-4319
Kit, display screw cover
•
•
18 HDD-30 GB 9.5mm, IBM
(diablo) ATA100
SPS-CABLE KIT 3F
•
User
Repl
Yes
320692-001
0950-4168
18 HDD-20 GB 9.5mm, IBM
ATA100 FDB
18 HDD-20 GB 9.5mm, TOSH
ATA100 FDB
Kit, cable – 1F
Pavilion
ze4200
and
Presario
2100
319416-001
18 HDD-30 GB 9.5mm, Hitachi
ATA100
18 HDD-30 GB 9.5mm, IBM
ATA100 FDB (Cascade)
18 HDD-30 GB 9.5mm, TITAN
Toshiba ATA100 (TITAN)
18 HDD-30 GB 9.5mm, Toshiba
ATA100
18 HDD-20 GB 9.5mm, Hitachi
ATA100
Exchange
Part Number
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
•
•
No
•
•
•
•
•
Yes
•
•
Replaceable Parts
•
Yes
•
Yes
4-9
Description
20 SPS PANEL IR 3F W/IR &
BUTTON
20 SPS PANEL IR 3F W/IR &
W/O BTN
20 Panel, IR – 1F w/o IR & w/
button
20 Panel, IR – 1F w/o IR & w/o
button
20 Panel, IR – 1F w/IR &
w/button
20 Panel, IR – 1F w/IR & w/o
button
21 SPS-BD IR 3F
21 PCA, IR – 1F w/o IR
21 PCA, IR – 1F w/IR
22 Battery, Li Ion 4.4AHr 8 Cell
Li-Ion
4-10
Replaceable Parts
Part
Number
319502-001
319503-001
F4640-60948
317439-001
F4640-60949
317440-001
F4640-60950
317441-001
F4640-60951
317442-001
319505-001
F4640-60964
319454-001
F4640-60946
319453-001
F4809-60901
319411-001
Exchange
Part Number
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
F5761H
•
User
Repl
No
•
No
•
•
•
•
No
•
•
•
•
No
•
•
•
•
No
•
•
•
•
No
No
•
•
•
•
•
•
No
•
•
•
•
No
•
•
•
•
Yes
Service Manual
Table 4-2. Accessory Replaceable Parts
Description
128MB DDR266B
256MB DDR266B
512MB DDR266B
AC-Adapter-Ultraslim Delta 75W
s/PFC
Battery, LiIon 4.4AHr 8 Cell Li-Ion
Card, mini-PCI-802.11B France
Card, mini-PCI-802.11B
worldwide
Cord, Pwr, Austr #ABG (2w)
Cord, Pwr, Europe #ABB (2w)
Cord, Pwr, Japan #ABJ (2w)
Cord, Pwr, UK (EPSR) For Hong
Kong (2w)
Cord, Pwr, US #ABA (2w)
Port Replicator Assy
Simple Port Replicator
HP/Compaq
Service Manual
Exchange
Part
Part
Number
Number
F4694-60901
317434-001
F4695-60901
317435-001
F4696-60901
317436-001
F4600-60901
F4809-60901
319411-001
F4640-60978
319468-051
F4640-60977
319468-002
8120-6312
317444-011
8120-6314
8120-6316
317444-291
8120-8699
317444-031
8120-6313
317444-001
F4808-60901
317448-001
F4808-60902
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
•
•
Evo
N1010v
and
Presario
1100
F5771J
•
Pavilion
ze4100
H5761H
•
User
Repl
Yes
•
•
•
•
Yes
•
•
•
Yes
•
•
Yes
•
•
Yes
•
Yes
•
Yes
•
Yes
•
Yes
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Yes
•
Yes
•
•
Yes
•
•
Yes
•
•
•
Yes
Replaceable Parts
4-11
Table 4-3. Part Number Reference
Part
Description
0950-4162
0950-4168
0950-4176
0950-4193
0950-4287
0950-4288
0950-4318
0950-4319
0950-4320
0950-4360
1822-0780
1822-0781
1822-0819
1822-0913
1822-0989
1822-0990
1822-1024
1822-1037
1822-1060
7121-7525
8120-6312
Exchange
Part
Number
Description
F2072-69115 HDD-30.0GB 9.5mm, IBM (diablo)
ATA100
F3257-69106 HDD-30GB 9.5mm, Hitachi
ATA100
F3257-69103 HDD-30GB 9.5mm, Toshiba
ATA100
F3257-69105 HDD-20GB 9.5mm, Hitachi
ATA100
F3476-69002 HDD-20GB 9.5mm, TOSH
ATA100 FDB
F3378-69102 HDD-40GB 9.5mm, Toshiba
ATA100
F3257-69501 HDD-20GB 9.5mm, IBM ATA100
FDB
F3414-69500 HDD-30.0GB 9.5mm, IBM
ATA100 FDB (Cascade)
F3428-69500 HDD-40.0GB 9.5mm, IBM
ATA100 FDB
F3414-69501 HDD-30GB 9.5mm, TITAN
Toshiba ATA100 (TITAN)
SPS-PROC P4 1.6GHZ
F3398-69201 CPU, P4 1.7 GHz Northwood
uFCPGA
F5535-69202 CPU, P4 1.8 GHz Northwood
uFCPGA
F5535-69205 CPU, P4 2.0 GHz Northwood
uFCPGA
F5765-69203 CPU, Cel-M 1.6 GHz Northwood
uFCPGA
F5765-69204 CPU, Cel-M 1.7 GHz Northwood
uFCPGA
F5765-69202 CPU, Cel-M 1.5 GHz Northwood
uFCPGA
F5765-69206 CPU, Cel-M 1.8 GHz Northwood
uFCPGA
F5765-69201 CPU, P4 1.9 GHz Northwood
uFCPGA
Overlay, serial label
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
•
•
•
•
•
•
User
Repl
Yes
•
•
Yes
•
•
Yes
•
•
Yes
•
•
Yes
•
Yes
•
•
Yes
•
•
Yes
•
Yes
•
Yes
•
•
No
•
•
No
•
•
•
No
•
•
•
No
•
•
•
No
•
•
•
No
•
No
•
No
•
No
•
No
•
Yes
•
Yes
•
Yes
•
•
•
•
•
•
•
•
•
8120-6313
Cord, Pwr, US #ABA (2w)
•
•
8120-6314
Cord, Pwr, Europe #ABB (2w)
8120-6316
Cord, Pwr, Japan #ABJ (2w)
Replaceable Parts
Pavilion
ze4100
H5761H
•
•
Cord, Pwr, Austr #ABG (2w)
4-12
Evo
N1010v
and
Presario
1100
F5771J
•
•
•
•
•
Service Manual
Yes
Part
Description
8120-8373
Exchange
Part
Number
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
•
•
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
H5761H
•
•
User
Repl
Yes
Description
SPS-CORD AC PWR 2
WIRE-PRC
Cord, Pwr, UK (EPSR) For Hong
Kong (2w)
SPS-ENCLOSURE BASE FF
•
•
•
•
No
317433-001
SPS-ENCLOSURE BASE DF
•
•
No
317434-001
128MB DDR266B
•
•
Yes
317435-001
256MB DDR266B
•
•
317436-001
512MB DDR266B
•
•
317437-001
Kit, rubber foot and screw plug
•
•
317438-001
Thermal pad, set
•
•
317439-001
Panel, IR -1F w/o IR & w/ button
•
317440-001
Panel, IR - 1F w/o IR & w/o button
317441-001
Panel, IR - 1F w/IR & w/button
8120-8699
317432-001
Yes
•
Yes
•
Yes
•
•
Yes
•
•
No
•
•
•
No
•
•
•
•
No
•
•
•
•
No
•
•
No
•
No
•
317442-001
Panel, IR - 1F w/IR & w/o button
•
•
317443-001
Keybd, US ENGLISH
•
•
•
317443-002
SPS-KEYBOARD-INTL
•
•
•
317443-021
SPS-KEYBOARD-EUR
•
317443-031
Keybd, UK
•
•
•
•
317443-041
Keybd, GERMAN
•
•
•
•
317443-051
Keybd, FRENCH
•
•
•
317443-061
Keybd, ITALIAN
•
•
•
317443-071
Keybd, SPANISH
•
•
•
317443-081
SPS-KEYBOARD-DEN
•
•
No
317443-091
SPS-KEYBOARD-NO
•
•
No
317443-101
SPS-KEYBOARD-SWE
•
•
No
317443-111
SPS-KEYBOARD-SWI
•
•
No
317443-121
SPS-KEYBOARD-FC
•
•
No
317443-131
SPS-KEYBOARD-PT
•
•
No
317443-141
SPS-KEYBOARD-TK
•
•
No
317443-151
SPS-KEYBOARD-GRK
•
•
No
317443-161
SPS-KEYBOARD-LA
•
•
No
317443-171
SPS-KEYBOARD-AR
•
•
No
317443-181
SPS-KEYBOARD-BEL
•
•
No
317443-201
SPS-KEYBOARD-BR
•
•
No
317443-211
SPS-KEYBOARD-HUN
•
•
No
317443-221
SPS-KEYBOARD-CZ
•
•
No
317443-231
SPS-KEYBOARD-SK
•
•
No
317443-251
SPS-KEYBOARD-RU
•
•
No
317443-281
SPS-KEYBOARD-THAI
•
•
No
Service Manual
No
No
•
•
No
No
•
Replaceable Parts
No
No
•
4-13
No
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
Description
Keybd, JAPANESE
•
•
317443-AA1
SPS-KEYBOARD-PRC
•
•
No
317443-AB1
SPS-KEYBOARD-TAI
•
•
No
317443-AD1
SPS-KEYBOARD-KO
•
•
No
317443-BB1
SPS-KEYBOARD-HE
•
•
No
317443-DD1
SPS-KEYBOARD-ICL
•
•
317444-001
Cord, Pwr, US #ABA (2w)
•
•
317444-002
SPS-CORD AC PWR 2
WIRE-INTL
Cord, Pwr, Austr #ABG (2w)
•
•
•
•
•
•
Yes
•
•
•
•
Yes
•
•
Yes
•
•
Yes
•
•
Yes
•
•
•
•
Yes
•
•
Yes
•
•
Yes
•
•
Part
Description
317443-291
317444-011
317444-031
317444-061
317444-101
317444-111
317444-291
317444-AA1
317444-AB1
317444-AD1
317445-001
Exchange
Part
Number
Pavilion
ze5200
and
Presario
2500
•
Cord, Pwr, UK (EPSR) For Hong
Kong (2w)
SPS-CORD AC PWR 2 WIRE-IT
SPS-CORD AC PWR 2
WIRE-SWE
SPS-CORD AC PWR 2
WIRE-SWI
Cord, Pwr, Japan #ABJ (2w)
SPS-CORD AC PWR 2
WIRE-PRC
SPS-CORD AC PWR 2
WIRE-TAI
SPS-CORD AC PWR 2 WIRE-KO
•
•
317447-001
PCA, switchboard w/cable 1F
Pavilion
SPS-BD SWITCH W/CABLE
1F CPQ
SPS-LABEL NAME SET
•
•
317448-001
Port Replicator Assy
•
•
317473-001
Kit, rubber foot and screw plug
319411-001
Battery, Li Ion 4.4AHr 8 Cell
Li-Ion
HDD-20GB 9.5mm, Hitachi
ATA100
HDD-30.0GB 9.5mm, IBM (diablo)
ATA100
HDD-40 GB 9.5mm, IBM ATA100
FDB
SPS-DRV HD 60 G
(4200rpm)
SPS-DRV HD 60 G
(5400 rpm)
Tray, HDD - 1F
317446-001
319412-001
319413-001
319414-001
319415-001
319416-001
319417-001
4-14
Replaceable Parts
Evo
N1010v
and
Presario
1100
F5771J
•
Pavilion
ze4100
H5761H
User
Repl
No
No
•
Yes
Yes
Yes
•
•
No
No
Yes
•
•
Yes
•
•
Yes
•
•
•
Yes
•
•
•
•
•
Yes
•
•
•
•
•
Yes
•
•
•
Yes
•
•
•
Yes
•
•
Yes
•
•
•
•
Service Manual
Yes
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
Description
Guide, HDD - 1F
•
•
319419-001
SPS-DRV CD-RW
•
•
319420-001
CD-ROM Assy – 24X
•
•
319421-001
DVD Assy – 8x
•
319422-001
CD-RW/DVD Combo ASSY
•
Part
Description
319418-001
Exchange
Part
Number
Pavilion
ze5200
and
Presario
2500
Evo
N1010v
and
Presario
1100
F5771J
•
Pavilion
ze4100
H5761H
•
•
•
•
No
•
•
•
•
No
•
•
•
•
No
User
Repl
No
No
319423-001
SPS-DVD+RW
•
•
319424-001
Kit, cable - 1F
•
•
•
•
No
319425-001
Kit, screw
•
•
•
•
Yes
319426-001
SPS-CASE, TOP PAV
•
•
319427-001
SPS-CASE, TOP CPQ
•
•
319428-001
Cover, Keyboard – 1F Pavilion
•
•
319429-001
SPS-COVER KEYBOARD EVO
•
•
319430-001
Cover, Keyboard – 1F Compaq
•
•
•
319431-001
Kit, door – PCMCIA
•
•
•
319432-001
Cover, FDD – 1F
•
•
319433-001
Cover, mem or mini-PCI - 1F w/
labels
Cover, modem port
•
•
•
•
319435-001
Cover, docking port
•
319436-001
•
319445-001
Display 14.1-inch XGA –
Pavilion KE
Display 15.0-inch XGA –
Pavilion KE
Display 15.0-inch SXGA+ –
Pavilion KE
SPS-DSPLY PANEL 15.0-inch
SXGA CPQ
SPS-DSPLY PANEL 15.0-inch
XGA CPQ
SPS-DSPLY PANEL 14.1-inch
XGA CPQ
SPS-BD INVERTER
319446-001
Kit, display screw cover
319447-001
No
No
•
No
No
No
•
No
•
No
•
•
Yes
•
•
Yes
•
•
Yes
•
•
No
•
•
•
No
•
•
•
No
•
•
No
•
•
No
•
•
No
•
•
•
•
•
Yes
Speaker assy - 1F
•
•
•
No
319448-001
FDD Assy w/cable 1F
•
•
•
319449-001
SPS-BD SYSTEM DF
•
No
319450-001
SPS-BD SYSTEM FF
•
No
319453-001
PCA, IR -1F w/IR
•
•
•
•
No
319454-001
PCA, IR - 1F w/o IR
•
•
•
•
No
319455-001
Socket, PCMCIA - 1F
•
•
•
•
No
319456-001
Heatsink - 1F w/fan
•
•
•
•
No
319434-001
319437-001
319438-001
319439-001
319440-001
319441-001
Service Manual
No
Replaceable Parts
•
4-15
No
Part
Description
319457-001
319458-001
Exchange
Part
Number
Pavilion
ze5200
and
Presario
2500
Description
SPS-PROC P4 1.6GHZ
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
•
•
•
•
•
No
•
•
•
No
•
No
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
H5761H
User
Repl
No
•
•
319461-001
CPU, P4 1.8 GHz Northwood
uFCPGA
CPU, P4 1.9 GHz Northwood
uFCPGA
CPU, P4 2.0 GHz Northwood
uFCPGA
SPS-PROC P4 2.2GHZ
•
•
No
319462-001
SPS-PROC P4 2.4GHZ
•
•
No
319463-001
•
•
•
•
•
•
319466-001
CPU, Cel-M 1.6 GHz Northwood
uFCPGA
CPU, Cel-M 1.7 GHz Northwood
uFCPGA
CPU, Cel-M 1.8 GHz Northwood
uFCPGA
SPS-PROC C/2.0GHZ
•
•
319467-001
Antennas, Wireless R&L – 1F
•
•
•
•
No
319468-002
•
•
•
•
•
Yes
319468-051
Card, mini-PCI-802.11B
worldwide
Card, mini-PCI-802.11B France
•
•
•
•
Yes
319469-001
Base Enclosure FF
•
No
319470-001
Base Enclosure DF
•
No
319477-001
SPS-CASE TOP 3F CPQ FF
•
No
319478-001
SPS-CASE, TOP 3F PAV FF
•
No
319479-001
SPS-COVER, KEYBOARD
W/SPEAKERS CPQ
SPS-PROC DT P4 1.8GHZ
•
No
•
No
319482-001
SPS-PROC DT P4 2.2GHZ
•
No
319483-001
•
No
•
No
•
No
•
No
•
No
•
No
319489-001
SPS-DSPLY PANEL 14.1-inch
XGA PAV
SPS-DSPLY PANEL 15.0-inch
XGA PAV
SPS-DSPLY PANEL 15.0-inch
SXGA PAV
SPS-DSPLY PANEL14.1-inch
SGA PRES
SPS-DSPLY PANEL 15.0-inch
SGA PRES
SPS-DSPLY PANEL 15.0-inch
SXGA PRES
SPS-COVER MEM/MINI PC 3F
•
Yes
319490-001
SPS-FAN 3F SMALL
•
No
319492-001
SPS-HEATSINK 3F W/2 FANS
•
No
319459-001
319460-001
319464-001
319465-001
319480-001
319484-001
319485-001
319486-001
319487-001
319488-001
4-16
Replaceable Parts
•
•
•
No
•
No
•
No
No
Service Manual
Part
Description
319493-001
Exchange
Part
Number
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
H5761H
Description
SPS-CABLE KIT 3F
•
User
Repl
No
319494-001
SPS-DOOR PCMCIA
•
No
319502-001
•
No
•
No
319504-001
SPS PANEL IR 3F W/IR &
BUTTON
SPS PANEL IR 3F W/IR & W/O
BTN
SPS-BD AUDIO CONTROL 3F
•
No
319505-001
SPS-BD IR 3F
•
No
319506-001
SPS-BD SYSTEM DF
•
No
319507-001
SPS-BD SYSTEM FF
•
No
319511-001
SPS-COVER DSKT DRV BLANK
•
No
319512-001
SPS-BD RJ45/1394
•
No
319513-001
SPS-BD RJ45
•
319612-011
SPS-BD SYSTEM DF
•
No
319613-001
SPS-BD SYSTEM FF
•
No
319848-001
SPS-PROC ATH XP1800+
1.53GHZ 45W
SPS-PROC ATH XP2000+
1.67GHZ 45W
SPS-PROC ATH XP1700+
1.46GHZ 45W
SPS-DRV DSKT 1.44MB 3F
•
No
•
No
•
No
319503-001
319849-001
319850-001
320691-001
320692-001
No
No
•
SPS-DRV HD 80 G
(4200 rpm)
SPS-CASE TOP 3F CPQ DF
•
•
No
322998-001
SPS-CASE, TOP 3F PAV DF
•
No
323099-001
•
No
•
No
•
No
F4640-60903
SPS-COVER, KEYBOARD
W/SPEAKERS PAV
SPS-PROC 2.4GHZ 400MHZ
FSB
SPS-PROC 2.4GHZ 533MHZ
FSB
AC-Adapter-Ultraslim Delta 75W
s/PFC
Cover, mem or mini-PCI - 1F
w/ labels
Tray, HDD – 1F
F4640-60908
Speaker assy - 1F
F4640-60909
F4640-60910
322998-001
323222-001
323223-001
F4600-60901
F4640-60901
•
Yes
•
•
•
Yes
•
•
•
•
Yes
•
•
•
•
Yes
•
•
•
SPS-KEYBOARD-AR
•
•
No
SPS-KEYBOARD-BEL
•
•
No
F4640-60911
SPS-KEYBOARD-CZ
•
•
No
F4640-60912
SPS-KEYBOARD-DEN
•
•
No
Service Manual
Replaceable Parts
No
4-17
Exchange
Part
Part
Description Number
F4640-60913
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
Pavilion
ze4200
and
Presario
2100
•
•
Description
Keybd, FRENCH
F4640-60914
SPS-KEYBOARD-FC
F4640-60915
Keybd, GERMAN
Evo
N1010v
and
Presario
1100
F5771J
Pavilion
ze4100
H5761H
•
User
Repl
No
No
No
•
F4640-60916
SPS-KEYBOARD-GRK
•
•
No
F4640-60917
SPS-KEYBOARD-HE
•
•
No
F4640-60918
SPS-KEYBOARD-HUN
•
•
No
F4640-60920
SPS-KEYBOARD-INTL
•
•
No
•
F4640-60921
Keybd, ITALIAN
•
•
•
No
F4640-60922
Keybd, JAPANESE
•
•
•
No
F4640-60923
SPS-KEYBOARD-NO
•
•
No
F4640-60924
SPS-KEYBOARD-PT
•
•
No
F4640-60925
SPS-KEYBOARD-RU
•
•
F4640-60926
Keybd, SPANISH
F4640-60927
SPS-KEYBOARD-SWE
•
•
No
F4640-60928
SPS-KEYBOARD-SWI
•
•
No
F4640-60929
SPS-KEYBOARD-PRC
•
•
No
No
•
F4640-60930
SPS-KEYBOARD-TK
•
•
F4640-60931
Keybd, UK
•
•
•
F4640-60932
Keybd, US ENGLISH
•
•
•
F4640-60933
PCA, switchboard w/cable 1F
No
No
•
•
•
No
No
No
•
F4640-60934
CD-ROM Assy – 24X
•
•
•
•
•
No
F4640-60936
DVD Assy – 8x
•
•
•
•
•
No
•
•
•
•
•
F4640-60937 F4640-69037 CD-RW/DVD Combo ASSY
F4640-60942
Case, top -1F (gray/silver)
No
No
•
F4640-60944
Guide, HDD - 1F
•
•
•
•
No
F4640-60945
FDD Assy w/cable 1F
•
•
•
•
No
F4640-60946
PCA, IR -1F w/IR
•
•
•
•
No
F4640-60947
Heatsink - 1F w/fan
•
•
•
•
No
F4640-60948
Panel, IR -1F w/o IR & w/ button
•
•
•
•
No
F4640-60949
Panel, IR - 1F w/o IR & w/o button
•
•
•
•
No
F4640-60950
Panel, IR - 1F w/IR & w/button
•
•
•
•
No
F4640-60951
Panel, IR - 1F w/IR & w/o button
•
•
•
•
No
F4640-60960
Cover, modem port
•
•
•
•
Yes
F4640-60964
PCA, IR - 1F w/o IR
•
•
•
•
No
F4640-60965
Kit, door – PCMCIA
•
•
•
•
No
F4640-60966
Cover, docking port
•
•
•
Yes
F4640-60967
Socket, PCMCIA - 1F
•
•
•
•
No
F4640-60969
Kit, rubber foot and screw plug
•
•
•
•
Yes
F4640-60970
Kit, display screw cover
•
•
•
4-18
Replaceable Parts
Service Manual
Yes
Pavilion
ze4200
and
Presario
2100
Exchange
Part
Part
Description Number
F4640-60974
Description
Kit, cable - 1F
•
•
Evo
N1010v
and
Presario
1100
F5771J
•
F4640-60975
Kit, screw
•
•
•
•
Yes
F4640-60976
Antennas, Wireless R&L – 1F
•
•
•
•
No
F4640-60977
Card, mini-PCI-802.11B
worldwide
Card, mini-PCI-802.11B France
•
•
•
•
•
Yes
•
•
•
F4640-60978
Pavilion
ze5200
and
Presario
2500
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
F4640-60980 F4640-69080 Case, bottom assy - W2K/XPPro
Thermal pad, set
User
Repl
No
•
No
•
•
•
F4640-60986 F4640-69086 Case, bottom assy - w/1394
W2K/XPPro
F4640-60987 F4640-69087 Case, bottom assy - w/1394
XPHome
F4641-60905
Cover, docking port hp/compaq
Yes
No
•
F4640-60981 F4640-69081 Case, bottom assy - XPHome
F4640-60984
Pavilion
ze4100
H5761H
•
•
•
No
•
•
No
No
•
•
•
Yes
F4641-60906
Training set, Series 02-B
•
•
No
F4694-60901
128MB DDR266B
•
•
•
•
Yes
F4695-60901
256MB DDR266B
•
•
•
•
Yes
F4696-60901
512MB DDR266B
•
•
•
Yes
F4808-60901
Port Replicator Assy
•
•
F4808-60902
Simple Port Replicator hp/compaq
F4809-60901
Battery, LiIon 4.4AHr 8 Cell Li-Ion
F5761-12001
CD, Rec XP Home NA ENG
F5761-12003
F5761-12006
F5761-60901
Cover, FDD – 1F
•
•
Yes
•
•
Yes
•
•
Yes
•
No
CD, Rec XP Home AUS EN
•
No
CD, Rec XP Home NA ENG
•
No
•
No
•
•
No
•
•
No
•
•
•
F5761-60902 F5761-69002 PCA, motherboard – KE w/ IEEE
1394
F5761-60903 F5761-69003 PCA, motherboard – KE w/o IEEE
1394
F5761-60904
Cover, Keyboard – 1F Pavilion
•
•
•
No
F5761-60905
•
•
•
No
•
No
F5761-60906
PCA, switchboard w/cable 1F
Pavilion
Case, top –1F (Pavilion)
F5761-60907
Kit, display screw cover – Pavilion
F5761-60910 F5761-69010 Display 14.1-inch XGA –
Pavilion KE
F5761-60911 F5761-69011 Display 15.0-inch XGA –
Pavilion KE
F5761-60912 F5761-69012 Display 15.0-inch SXGA+ –
Pavilion KE
Service Manual
•
No
•
•
•
No
•
•
•
No
•
•
•
No
Replaceable Parts
4-19
Exchange
Part
Part
Description Number
F5761-60913
Pavilion
ze5200
and
Presario
2500
4-20
Pavilion
ze4200
and
Presario
2100
Description
Label, Name set – KE
F5771-60901 F5771-69001 Display 14.1-inch XGA –
(Compaq)
F5771-60902 F5771-69002 Display 15.0-inch XGA –
(Compaq)
F5771-60903 F5771-69003 Display 15.0-inch SXGA+ –
(Compaq)
F5771-60904
Cover, Keyboard – 1F Compaq
F5781-12004
Pavilion
ze4200,
Evo
N1050v,
and
Presario
2100
CD, Rec XP Home UK ENG
Replaceable Parts
•
•
Evo
N1010v
and
Presario
1100
F5771J
•
Pavilion
ze4100
H5761H
•
User
Repl
Yes
•
No
•
No
•
No
•
No
•
No
Service Manual
5
Reference Information
This chapter includes the following reference information:
•
Password removal policy.
•
Display quality statement.
Password Removal Policy
If the user forgets the system password, the user calls Technical Support to determine the proper
removal procedure. The user must provide proof of ownership, and the notebook must be operated
during the procedure.
The password removal procedure is protected as HP Company Private information. There are a
restricted number of locations that can perform password removal. It might not be disclosed or
distributed outside those locations.
Password removal is strictly controlled. Hewlett-Packard and authorized support providers must
ensure with written evidence that the notebook being “cleansed” is actually in the possession of the
notebook’s actual and current owner. This requires a sales receipt showing the notebook serial
number and owner’s name, or a written statement from the owner attesting that he or she is the owner
of the notebook. The statement can be a fax copy of the document. The fact that the notebook is in the
hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP
will not remove the password of a notebook for any non-owner, even if it is requested by law
enforcement agencies. If you receive such a request, you should notify management and HP Corporate
Legal immediately. (These requests might require a court order prior to our participation.)
Further, the entity removing the password must log the name, serial number and date of the removal,
and file the written backup with the log. The log and backup are subject to standard record retention
process and review.
The final issue relating to removal of passwords is that HP cannot provide information to users that
would assist them in improperly removing a password and opening a notebook.
Service Manual
Reference Information
5-1
Hewlett-Packard Display Quality Statement
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot
produce large displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level
of cosmetic imperfection. These cosmetic imperfections might be visible to the customer under
varying display conditions, and can appear as bright, dim, or dark spots. This issue is common across
all vendors supplying TFT displays in their products and is not specific to the notebook display.
Notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP
does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a
small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.
Here are some guidelines for determining what action to take on customers’ complaints of cosmetic
imperfections in their TFT displays:
1. View the notebook under the customer’s normal operating conditions.
This means that if the customer uses the unit predominately in DOS, in Windows, or in some
other application or combination of applications, you should make the determination under those
same applications. Self test is not a normal operating condition and is not a sufficient tool for
interpreting display quality.
2. Use the table below to determine whether the display should be considered for replacement.
These are the only conditions in this guideline that might call for a replacement due to a defect in
material or workmanship based on the HP Limited Warranty Statement.
3. If a display is considered for replacement, make sure the customer understands that cosmetic
variations might also exist on the replacement display, and might require the customer to use a
work-around to obscure the cosmetic imperfection.
4. Customers with cosmetic-based complaints that do not conform to the above conditions and tests
will not normally be considered for display replacement. The HP-responsible person working
with the customer should identify work-arounds that are reasonable and appropriate for the
individual customer. Customers who must have a more perfect display solution should consider
switching to a notebook with a DSTN display.
We expect that over time the industry will continue to produce displays with fewer inherent cosmetic
imperfections, and we will adjust our HP guidelines as these improvements are implemented.
5-2
Reference Information
Service Manual
Table 5-1. LCD Guidelines
Type of Imperfection
Electrical Imperfections:
Bright dots (a)
Dark dots (a)
Imperfections Not Allowed
•
•
•
•
•
7 or more single bright dots.
7 or more single dark dots.
9 or more total (bright and dark combined) defective dots.
Any occurrence of multiple defective dots within 15 mm.
Mechanical Imperfections:
Any polarizer bubble, discoloration, or dent that is visible from at least
36 cm (14 in).
Discoloration
(b)
Polarizer bubbles, dents
Definitions of imperfections:
a Bright or dark dot: a subpixel (red, green, or blue dot) that is stuck on or off.
b Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not
change size. (In contrast, a polarizer scratch is a light line that is visible on a darker background and does
not change size.)
Service Manual
Reference Information
5-3
Service Notes and Obsolete Parts
Service notes containing important repair information for these products will be issued as needed.
These notes are available online at the Partnership Web site—see page vi.
5-4
Reference Information
Service Manual
Part Number
319733-001
Printed in U.S.A. 01/03