Compaq 1850R Server User Manual

ProLiant 1850R Servers
Maintenance and Service Guide
First Edition (July 1998)
Part Number 327160-001
Spare Part Number 327321-001
Compaq Computer Corporation
Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,
PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED
“AS IS” AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES,
EXPRESS, IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE,
GOOD TITLE AND AGAINST INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication may
be photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
 1998 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the
agreement.
Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant,
ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United
States Patent and Trademark Office.
Netelligent, Systempro/XL, SoftPaq, QuickBlank, QuickLock are trademarks and/or service
marks of Compaq Computer Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft
Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of
their respective companies.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
First Edition
Part Number
Spare Part Number
(July 1998)
327160-001
327321-001
iii
Contents
About This Guide
Symbols in Text................................................................................................................... vii
Compaq Technician Notes................................................................................................... vii
Where to Go for Additional Help.......................................................................................... ix
Other Information Sources............................................................................................. ix
Telephone Numbers........................................................................................................ x
Chapter 1
Illustrated Parts Catalog
Mechanical Parts Exploded View ....................................................................................... 1-2
System Components Exploded View................................................................................... 1-2
Spare Parts List .................................................................................................................. 1-4
Chapter 2
Removal and Replacement Procedures
Electrostatic Discharge Information.................................................................................... 2-2
Symbols in Equipment........................................................................................................ 2-2
Preparation Procedures ....................................................................................................... 2-3
Rack Warnings ............................................................................................................ 2-4
Server Warnings and Precautions ................................................................................ 2-5
Server Cover....................................................................................................................... 2-6
Rack-Mount Bezel .............................................................................................................. 2-7
Power/Standby Switch with LEDs ...................................................................................... 2-8
Rear Fan............................................................................................................................. 2-9
Drive Cage Fan and Bracket ............................................................................................. 2-10
Drive Cage Fan Bracket............................................................................................. 2-11
Hot-Plug Power Supply..................................................................................................... 2-12
Mass Storage Devices ....................................................................................................... 2-14
Drive Installation Guidelines ..................................................................................... 2-14
ProLiant 1850R Drives .............................................................................................. 2-15
Diskette Drive............................................................................................................ 2-25
External Storage Devices ........................................................................................... 2-25
Cable Routing Diagrams............................................................................................ 2-26
Riser Board and Brace...................................................................................................... 2-28
Memory............................................................................................................................ 2-29
Processor .......................................................................................................................... 2-32
Processor Power Module................................................................................................... 2-34
System Board ................................................................................................................... 2-35
External Replacement Battery........................................................................................... 2-36
System Board Battery ................................................................................................ 2-36
Compaq ProLiant 1850R Servers Maintenance and Service Guide
iv
Chapter 3
Diagnostic Tools
Default Configuration......................................................................................................... 3-2
Default Configuration Messages .................................................................................. 3-2
Utilities Access................................................................................................................... 3-2
Power-On Self-Test (POST) ............................................................................................... 3-4
Diagnostics Software ........................................................................................................ 3-17
Running Diagnostics ................................................................................................. 3-18
Primary Processor Test Error Codes........................................................................... 3-19
Memory Test Error Codes.......................................................................................... 3-20
Keyboard Test Error Codes........................................................................................ 3-21
Parallel Printer Test Error Codes ............................................................................... 3-21
Video Display Unit Test Error Codes......................................................................... 3-22
Diskette Drive Test Error Codes ................................................................................ 3-23
Monochrome Video Board Test Error Codes.............................................................. 3-23
Serial Test Error Codes.............................................................................................. 3-24
Modem Communications Test Error Codes................................................................ 3-24
Fixed Disk Drive Test Error Codes ............................................................................ 3-25
Tape Drive Test Error Codes ..................................................................................... 3-26
Advanced VGA Board Test Error Codes.................................................................... 3-27
32-Bit DualSpeed NetFlex-2 Controller and 32-Bit DualSpeed NetFlex-2
Token Ring Controller Test Error Codes.................................................................... 3-29
Compaq Network Interface Cards Test Error Codes ................................................... 3-30
SCSI Fixed Disk Drive Test Error Codes ................................................................... 3-31
SCSI/IDE CD-ROM Drive Test Error Codes ............................................................. 3-31
SCSI Tape Drive Test Error Codes ............................................................................ 3-32
Server Manager/R Board Test Error Codes ................................................................ 3-32
Pointing Device Interface Test Error Codes ............................................................... 3-33
Drive Array Advanced Diagnostics (DAAD) .................................................................... 3-34
Starting DAAD.......................................................................................................... 3-35
Integrated Management Log............................................................................................. 3-46
Multiple Ways of Viewing the Log ............................................................................ 3-46
List of Events............................................................................................................. 3-48
Rapid Recovery Services................................................................................................... 3-50
Automatic Server Recovery-2..................................................................................... 3-50
Server Health Logs .................................................................................................... 3-59
Storage Fault Recovery Tracking ............................................................................... 3-63
Storage Automatic Reconstruction ............................................................................. 3-63
Network Interface Fault Recovery Tracking ............................................................... 3-63
Memory Fault Recovery Tracking.............................................................................. 3-63
Remote Service Features................................................................................................... 3-64
ROMPaq .......................................................................................................................... 3-65
Compaq Insight Manager ................................................................................................. 3-65
Features of Compaq Insight Management .................................................................. 3-65
Compaq Insight Management Software Architecture ................................................. 3-66
v
Chapter 4
Connectors, Switches, and Jumpers
System Board ..................................................................................................................... 4-1
Switch SW1 - System Maintenance Switchbank........................................................... 4-1
SCSI Devices................................................................................................................... ... 4-3
Rear Panel Connectors........................................................................................................ 4- 4
Riser Board Expansion Slots............................................................................................... 4-5
Chapter 5
Physical and Operating Specifications
System Unit........................................................................................................................ 5-2
Hot-Plug Power Supply....................................................................................................... 5-3
Memory.............................................................................................................................. 5-4
1.44-MB Diskette Drive...................................................................................................... 5-5
Low-Profile 24X Max IDE CD-ROM Drive........................................................................ 5-6
4.3-GB Wide-Ultra SCSI-3 Hard Drive............................................................................... 5-8
Index
Compaq ProLiant 1850R Servers Maintenance and Service Guide
vii
About This Guide
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference
when servicing ProLiant 1850R Servers.
WARNING: To reduce the risk of personal injury from electrical
shock and hazardous energy levels, only authorized service
technicians should attempt to repair this equipment. Improper
repairs could create conditions that are hazardous.
IMPORTANT: The installation of options and servicing of this product
should be performed by individuals that are knowledgeable of the
procedures, precautions, and hazards associated with equipment containing
hazardous energy circuits.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Indicates that failure to follow directions in the
warning could result in bodily harm or loss of life.
CAUTION: Indicates that failure to follow directions could result in
damage to equipment or loss of information.
IMPORTANT: Presents clarifying information or specific instructions.
NOTE: Presents commentary, sidelights, or interesting points of
information.
Compaq Technician Notes
WARNING: Only authorized technicians trained by Compaq
should attempt to repair this equipment. All troubleshooting and
repair procedures are detailed to allow only subassembly/module
level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the
component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard. Any indications
of component replacement or printed wiring board modifications may
void any warranty.
WARNING: To reduce the risk of personal injury from electrical
shock and hazardous energy levels, do not exceed the level of
repair specified in these procedures. Because of the complexity of
the individual boards and subassemblies, do not attempt to make
repairs at the component level or to make modifications to any
printed wiring board. Improper repairs could create conditions that
Compaq ProLiant 1850R Servers Maintenance and Service Guide
viii About This Guide
are hazardous.
ix
WARNING: To reduce the risk of electric shock or damage to the
equipment:
■
If the system has multiple power supplies, disconnect power
from the system by unplugging all power cords from the power
supplies.
■
Do not disable the power cord grounding plug. The grounding
plug is an important safety feature.
■
Plug the power cord into a grounded (earthed) electrical outlet
that is easily accessible at all times.
CAUTION: To properly ventilate your system, you must provide at
least 12 inches (30.5 cm) of clearance at the front and back of the
computer.
CAUTION: The computer is designed to be electrically grounded.
To ensure proper operation, plug the AC power cord into a properly
grounded AC outlet only.
CAUTION: To properly ventilate your system, you must provide at
least 12 inches (30.5 cm) of clearance at the front and back of the
computer.
IMPORTANT: Any indication of repair at the component level or
modification of a printed wiring board may void any warranty.
Where to Go for Additional Help
Major sources of additional information are listed below
Other Information Sources
In addition to this guide, the following information sources are available:
■
User Documentation
■
Compaq Service Quick Reference Guide
■
Service Training Guides
■
Compaq Service Advisories and Bulletins
■
Compaq QuickFind
■
Compaq Insight Manager
■
Compaq Download Facility: Call 1-281-518-1418
Compaq ProLiant 1850R Servers Maintenance and Service Guide
x About This Guide
Telephone Numbers
For the name of your nearest Compaq Authorized Reseller:
In the United States, call 1-800-345-1518
In Canada, call 1-800-263-5868
For Compaq technical support:
In the United States and Canada, call 1-800-386-2172
For Compaq technical support phone numbers outside the United States and Canada, visit the
Compaq Website at: http://www.compaq.com
Elsewhere, call one of the numbers listed in the following table:
Location
Compaq Worldwide Technical Support Telephone Numbers
Telephone Number
Locatio Telephone Number
n
Voice
Fax
Voice
Fax
Argentina
541- 796-8100
54-1 313 3100
Ext 21
Distributio
n
Center
Europe
+31-18396400
+31-183620488
Australia
+61-2-99111999
61-2-99111800
Ecuador
+011-59-3225-4343
+011-59-3-2254342
Austria
+431-87816-0
+431-878-1680
Finland
+358-0-615599
+358-0-61559898
Belgium
+322-716-9511
+322-725-2213
France
+33 1-41334100
+33 1-41334400
Brazil
+55-11 2467866
905-707-1715
+55-115248050
416-229-8898
Germany *
+49-89-99330
+36-1-2018776
+49-89-99331158
+36-1-201-9696
Canada
Hungary
* NOTE: Eastern Europe and the Middle East are also supported from Germany
Caribbean
281-518-2206
281-518-8166
India
+91-80-5596023
+91-80-5596025
Central America 281-378-2206
281-518-8166
Italy
+39-2-575901
+39-2-824-2015
Chile
China
+562-200-8100
+86-10-8492928
+562-200-0540
+86-10-8496726
Japan
Korea
+3-5402-5700
+82-2-34700766
+3-5402-5964
+82-2-523-3576
Colombia
+571-312-0147
+571-312-0164
Malaysia
+6037541122
+603-7548600
Czech Republic +422-232-8772
+422-232-8773
Mexico
+525-2297900
+525-229-7959
Denmark
+45-4590-4595
Netherlan
ds
+31-182565888
+31-182538348
+45-4590-4590
continued
xi
Compaq Worldwide Technical Support Telephone Numbers continued
Location
Telephone Number
Locati
Telephone Number
on
Voice
Fax
New Zealand
+64-9-3073143 Ext 817
+64-9-309-9198
Spain
+341-6401500
+341-640-0064
Norway
+47-22072000
+47-2207-2001
South
Africa
+27-11-7286999
+27-11-728-3335
Poland
+48-22-6303535
+48-22-6303553
Sweden
+468-7035200
+468-751-2057
Portugal
+3511-4128400
+3511-4120654
Switzerla
nd
+41-18382111
+41-1836-7107
Puerto Rico
809-765-4360
809-765-4336
Taiwan
886-2-7351000
886-2-732-2660
Russia
+70959671700
+7095-9671701
Thailand
+66-2-6796222
+66-2-679-6220
Scotland
+44-141-8148000
+65-336-3333
+44-141-8127745
+65-750-4627
United
Kingdom
United
States
+44-1-41270-4000
281-3700670
+44-1-41-2704100
281-514-1740
+65-750-4319
+65-752-7385
Venezuel
a
+582-9538844
+582-952-7393
Singapore
APD
Asia/Pacific
Compaq
Asia
Voice
Fax
Compaq ProLiant 1850R Servers Maintenance and Service Guide
1-1
Chapter 1
Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and a spare parts list for the ProLiant
1850R Servers. See Table 1-1 for the names of referenced spare parts.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
1-2
Illustrated Parts Catalog
Mechanical Parts Exploded View
2
3
9
27e
27g
1
26
12
29
Figure 1-1. Mechanical parts exploded view of the ProLiant 1850R server
1-3
System Components
Exploded View
9
6
13
17
7
12
4
27c
15
27d
21
5
1
10
20
8
22
4
11
22
Figure 1-2. System components exploded view of the ProLiant 1850R server
Compaq ProLiant 1850R Servers Maintenance and Service Guide
1-4
Illustrated Parts Catalog
Spare Parts List
Table 1-1
Spare Parts List
Ref.
Description
Spare Part #
CHASSIS
1
Chassis
327309-001
2
Server Cover
327313-001
3
Rack-Mount Bezel
327311-001
SYSTEM COMPONENTS
4
Fan
173907-001
5
Power/Standby Switch with Cable and LEDs
327312-001
6
Intel Pentium II 400 Processor
313624-001
7
External Replacement Battery
160274-001
8
Hot-Plug Redundant Power Supply
283623-001
BOARDS
9
Riser Board with Brace
333109-001
10
Power Supply Backplane Board
333112-001
11
SCSI Backplane Board with Drive Cage
333111-001
12
System I/O Board without Processor
333110-001
13
Power Processor Module
327660-001
14
Remote Insight Board (NA Modem)
294040-001 *
15
CD-ROM Adapter Board
167208-001
MEMORY
16
32-MB SDRAM DIMM Memory Module
317747-001 *
17
64-MB SDRAM DIMM Memory Module
317745-001
18
128-MB SDRAM DIMM Memory Module
317756-001 *
19
256-MB SDRAM DIMM Memory Module
317749-001 *
continued
1-5
Spare Parts List - ProLiant 1850R Servers continued
Item
Description
Spare Part #
MASS STORAGE DEVICES
20
24X Max IDE Low Profile CD-ROM
327921-001
21
1.44-MB, 3.5-inch Diskette Drive (3-mode)
288456-001
22
4.3-GB Pluggable Wide-Ultra SCSI-3 Drive
295680-B21
CABLE ASSEMBLIES
23
Miscellaneous Power Cable Kit
a) 14-Pin Signal Power Cable Assembly
b) 20-Pin Main Power Cable Assembly
327919-001 *
24
Miscellaneous Signal Cable Kit
a) 28 inch F1, Point-to-Point SCSI Cable Assembly
b) Two Device, F1, SCSI Cable Assembly
c) Diskette Drive Cable Assembly
d) Eight Inch, F1, CD Data Cable Assembly
327920-001 *
MISCELLANEOUS
25
CD Mount Tray Assembly
327318-001 *
26
Removable Media Tray
27
Miscellaneous Plastics Kit
a) Fan Guard Power Supply *
b) Fan Cover *
c) Wireform Fan Guard
d) Push-Lock Fastener
e) Processor Retention Brackets *
f) Fan Mounting Bracket *
g) Slot Cover
e) Card Guide
327319-001 *
28
Rack-mounting Kit
327310-001 *
29
Hot-Plug Cover
296200-001
30
Return Kit
327322-001 *
31
Cartons and Buns, International
327322-002 *
32
Illustrated Parts Map
327320-001 *
33
Maintenance and Service Guide
327321-001 *
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
1-6
Illustrated Parts Catalog
Spare Parts List - ProLiant 1850R Servers continued
Item
Description
Spare Part #
KEYBOARDS
34
Keyboard, U.S. English
160648-101 *
35
Keyboard, U.K. English
160648-103 *
36
Keyboard, German
160648-104 *
37
Keyboard, French
160648-105 *
38
Keyboard, Italian
160648-106 *
39
Keyboard, Spanish
160648-107 *
40
Keyboard, Danish
160648-108 *
41
Keyboard, Norwegian
160648-109 *
42
Keyboard, Swedish/Finnish
160648-110 *
43
Keyboard, Swiss
160648-111 *
44
Keyboard, French Canadian
160648-112 *
45
Keyboard, Portuguese
160648-113 *
46
Keyboard, Turkish
160648-114 *
47
Keyboard, Greek
160648-115 *
48
Keyboard, Latin American
160648-116 *
49
Keyboard, Arabic
160648-117 *
50
Keyboard, Belgian
160648-118 *
51
Keyboard, BHCSY
160648-120 *
52
Keyboard, Hungarian
160648-121 *
53
Keyboard, Polish
160648-122 *
54
Keyboard, Slovakian
160648-123 *
55
Keyboard, Russian
160648-124 *
56
Keyboard, Czech
160648-129 *
continued
1-7
Spare Parts List - ProLiant 1850R Servers continued
Item
Description
Spare Part #
OPTIONS
57
Compaq Netelligent 56K Fax Modem
294912-001 *
58
12/24-GB DAT Drive
340593-001 *
59
Pentium II 350 Processor
313623-001 *
FIXED DISK DRIVES
60
4.3-GB Pluggable Wide-Ultra SCSI-3, 10,000 rpm Drive
336680-001 *
61
9.1-GB Pluggable Wide-Ultra SCSI-3, 10,000 rpm Drive
336381-001 *
62
9.1-GB Pluggable Wide-Ultra SCSI-3 Drive
313715-001 *
63
18.2-GB Pluggable Wide-Ultra SCSI-3 Drive
336382-001 *
64
18.2-GB Pluggable Wide-Ultra SCSI-3, 10,000 rpm Drive
N/A *
CONTROLLERS
65
SMART-2SL Array Controller
242777-001 *
66
SMART-2DH Array Controller
295243-001 *
189639-001 *
67
Compaq Dual Channel Wide-Ultra SCSI-3 Controller
295626-001 *
NETWORK CONTROLLERS
68
Netelligent Dual 10/100 TX PCI UTP Controller
242560-001 *
69
Netelligent 4/16 TR PCI UTP/STP Controller
268010-001 *
70
Netelligent 10/100 TX PCI UTP Controller
317606-001 *
* Not Shown
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-1
Chapter 2
Removal and Replacement
Procedures
This chapter provides subassembly/module-level removal and replacement procedures for
ProLiant 1850R Servers. After completing all necessary removal and replacement procedures,
run the diagnostics program to verify that all components operate properly.
The following tools are recommended:
■
Torx T-15 screwdriver
■
Torx T-8 screwdriver
■
Nut driver
■
From the Compaq SmartStart and Support Software CD:
❏
System Configuration Utility software
❏
Drive Array Advanced Diagnostics software
❏
Diagnostics software
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-2
Removal and Replacement Procedures
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage, observe the following precautions:
■
Transport products in static-safe containers such as conductive tubes, bags, or boxes.
■
Keep electrostatic-sensitive parts in their containers until they arrive at static-free
stations.
■
Cover workstations with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■
Keep work area free of non-conductive materials such as ordinary plastic assembly aids
and foam packing.
■
Make sure you are always properly grounded when touching a static-sensitive
component or assembly.
■
Avoid touching pins, leads, or circuitry.
■
Always place drives PCB-assembly-side down.
■
Use conductive field service tools.
Symbols in Equipment
WARNING: Any surface or area of the equipment marked
with these symbols indicates the presence of a hot surface
or hot component. If this surface is contacted, the potential
for injury exists. To reduce risk of injury from a hot
component, allow the surface to cool before touching.
WARNING: Any surface or area of the equipment marked
with these symbols indicates the presence of electrical
shock hazards. The enclosed area contains no operator
serviceable parts. To reduce risk of injury from electrical
shock hazards, do not open this enclosure.
WARNING: Any RJ-45 receptacle marked with these
symbols indicates a Network Interface Connection. To
reduce risk of electrical shock, fire, or damage to the
equipment, do not plug telephone or telecommunications
connectors into this receptacle.
CLASS 1 LASER PRODUCT
WARNING: This label or equivalent is located on the
surface of your CD-ROM drive. This label indicates that
the product is classified as a CLASS 1 LASER
PRODUCT.
2-3
WARNING: To reduce the risk of electrical shock or
damage to the equipment, disconnect power from the
server by unplugging all power cords from either the
electrical outlet or the server.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-4
Removal and Replacement Procedures
Preparation Procedures
Before beginning any of the removal and replacement procedures:
1.
Turn OFF the server and any peripheral devices.
2.
Disconnect the AC power cord from the AC outlet, then from the server.
3.
Disconnect all external peripheral devices from the server.
4.
For most removal and replacement procedures, you must remove the server from the
rack and place it on a sturdy table or workbench. Refer to the ProLiant 1850R Setup
and Installation Guide.
WARNING: To reduce the risk of personal injury, do not attempt to
remove the server from the rack by yourself. A minimum of two
people are required to remove the server from the rack.
WARNING: Because the rack allows you to stack computer
components on a vertical rather than horizontal plane, you must take
precautions to provide for rack stability and safety. It is important
that you follow these precautions to provide for rack stability and
safety, and to protect both personnel and property. Heed all cautions
and warnings throughout the installation instructions that came with
the server.
CAUTION: Electrostatic discharge can damage electronic
components. Be sure you are properly grounded before beginning
any installation procedure. See the section titled “Electrostatic
Discharge” for more information.
2-5
Rack Warnings
WARNING: Always load the heaviest item first and load the rack
from the bottom up. This makes the rack “bottom-heavy” and helps
prevent the rack from becoming unstable.
WARNING: To reduce the risk of personal injury, fire, or damage to
the equipment, do not overload the AC supply branch circuit that
provides power to
the rack.
WARNING: To reduce the risk of personal injury or damage to the
equipment, the bottom stabilizers on the equipment must be fully
extended. Be sure that the equipment is properly supported/braced
when installing options and cards.
WARNING: To reduce the risk of personal injury or damage to the
equipment, at least two people are needed to safely unload the rack
from the pallet. An empty 42U rack weighs 253 lb (115 kg), is over
seven ft (2.1m) tall, and may become unstable when being moved
on its casters. Do not stand in front of the rack as it rolls down the
ramp from the pallet; handle it from the sides.
WARNING: A rack may become unstable if more than one
component is extended for any reason. To reduce the risk of
personal injury, be sure that the rack is adequately stabilized before
extending a component outside the rack, and extend only one
component at a time.
WARNING: Before beginning work on the rack, be sure that the
leveling jacks are extended to the floor, that the full weight of the
rack rests on the level floor, and that either stabilizers are installed
or multiple racks are coupled for stability.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-6
Removal and Replacement Procedures
Server Warnings and Precautions
WARNING: To reduce the risk of personal injury from hot surfaces,
allow the internal system components to cool before touching.
CAUTION: Protect the server from power fluctuations and
temporary interruptions with a regulating uninterruptible power
supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system
in operation during a power failure.
CAUTION: The ProLiant 1850R Server must always be operated
with system unit covers on. Proper cooling will not be achieved if the
system unit covers
are removed.
2-7
Server Cover
Remove the server cover to gain access to drive bays, expansion slots, boards, and switches
inside the server. To remove the server cover:
1.
Perform the preparation procedures. See page 2-4.
2.
Loosen the three captive thumbscrews on the rack-mount bezel.
3.
Use the grip slot to slide the cover toward the rear of the unit about 1 inch (2.5 cm).
4.
Move the server cover to the right side of the unit.
5.
Lift off the server cover.
Figure 2-1. Removing the server cover
Reverse steps 1 through 5 to replace the server cover.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-8
Removal and Replacement Procedures
Rack-Mount Bezel
To remove the rack-mount bezel:
WARNING: Before removing the rack-mount bezel, be sure the
computer is turned off and the power cord is disconnected from the
electrical outlet.
1.
Perform the preparation procedures. See page 2-4.
2.
Loosen the five thumbscrews on the bezel.
3.
Remove the eight T-15 screws from the front of the bezel.
4.
Remove the rack-mount bezel.
Figure 2-2. Removing the rack-mount bezel screws
Reverse steps 1 through 4 to replace the rack-mount bezel.
2-9
Power/Standby Switch with LEDs
To remove the power/standby switch with LEDs:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Remove the diskette drive. See page 2-27.
4.
Remove the two female connectors 1.
5.
Remove the LEDs from the holders in the power/standby switch 2.
3
1
5
2
4
Figure 2-3. Removing the power/standby switch with LEDs
6.
Push inward slightly at points 3 and 4 to release the power/standby switch from
the bezel.
7.
Remove the switch parts from the bezel 5.
Reverse steps 1 through 7 to replace the power/standby switch with LEDs.
NOTE: The LEDs have one flat side, which must be correctly oriented
before insertion into
the holder.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-10
Removal and Replacement Procedures
Rear Fan
To remove the rear fan:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Unplug the rear fan from the system board 1.
4.
Remove the four retention pins 2 attaching the fan assembly to the chassis.
5.
Remove the rear fan 3.
2
1
3
Figure 2-4. Removing the rear fan
Reverse steps 1 through 5 to replace the rear fan.
2-11
Drive Cage Fan and Bracket
To remove the drive cage fan and bracket:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Disconnect the data and power cables connected to the CD-ROM adaptor board
(if installed) and the hot-plug SCSI backplane board.
4.
Unplug the fan from the power supply.
5.
Remove the three T-15 screws connecting the fan and bracket to the back of the
drive cage.
6.
Pull the fan and bracket away from the drive cage.
Figure 2-5. Removing the drive cage fan
Reverse steps 1 through 6 to replace the drive cage fan and bracket.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-12
Removal and Replacement Procedures
Drive Cage Fan Bracket
To disassemble the drive cage fan bracket:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Remove the drive cage fan and bracket. See page 2-11.
4.
Push in on the two push-lock fasteners 1 holding the bracket on the fan.
5.
Remove the bracket and fan guard from the fan 2.
1
2
Figure 2-6. Disassembly of the drive cage fan bracket
Reverse steps 1 through 5 to assemble the drive cage fan bracket.
2-13
Hot-Plug Power Supply
The hot-plug power supply module is used for both the Compaq ProLiant 1850R server bays.
To remove a hot-plug power supply, or to install an additional one:
IMPORTANT: When using a single power supply module, it must populate
the outer bay. Both bays can be populated for redundant power supply
capability.
1.
Perform the preparation procedures. See page 2-4.
2.
Push in the port-colored tabs on the power supply blank 1.
3.
Pull the tab out until it opens 2.
4.
Pull the power supply blank out the back of the chassis 3.
3
1
2
Figure 2-7. Removing the hot-plug power supply blank
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-14
Removal and Replacement Procedures
5. Install the hot-plug power supply 1.
6. Push the tab 2 in until it locks.
1
2
Figure 2-8. Installing a hot-plug power supply
2-15
Mass Storage Devices
Compaq ProLiant 1850R Servers can house up to 7 mass storage devices, including:
■
Preinstalled 3.5-inch, 1.44-MB diskette drive
■
Two available Half-Height 5.25-inch drive bays (removable media area)
■
Preinstalled 24X Max low-profile CD-ROM drive
■
Up to three 1-inch height or two 1.6-inch height Compaq hot-plug hard drives
Drive Installation Guidelines
When adding SCSI hard drives to the ProLiant 1850R Servers, observe the following
guidelines:
■
A maximum of seven SCSI devices per controller may be added.
■
Each SCSI drive must have a unique address.
■
SCSI addresses (IDs) are automatically determined for drives installed in the hot-plug
drive cage of the ProLiant 1850R. See Table 2-1.
■
Compaq non-hot-plug drive SCSI cables for the ProLiant 1850R servers are terminated.
Remove all terminating jumpers from third-party SCSI devices.
■
The hot-plug SCSI backplane board provides proper termination for SCSI devices
installed in hot-plug bays.
■
Supported Compaq SCSI options are not terminated.
The following chart provides the SCSI ID jumper settings for Compaq SCSI hard drives.
Table 2-1
SCSI ID Settings
SCSI ID
Bit 2
Bit 1
Bit 0
6
ON
ON
OFF
5
ON
OFF *
ON
4
ON
OFF*
OFF *
3
OFF *
ON
ON
2
OFF *
ON
OFF *
1
OFF *
OFF *
ON
0
OFF *
OFF *
OFF *
* NOTE: OFF = jumper removed
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-16
Removal and Replacement Procedures
ProLiant 1850R Drives
This section describes the drive bay positions, removal and replacement procedures, and hard
drive installation for parts unique to the ProLiant 1850R Server.
Drive Bays
The ProLiant 1850R Server has five drive bays for internal mass storage devices. SCSI devices
can be installed in drive bay 3, or attached to the external Fast-Wide SCSI-2 port via an
external storage system.
CAUTION: The ProLiant 1850R server does not support the
installation of IDE or EIDE fixed disk drives.
1
2
2
3
1
0
B
A
1
1
3
0
2
B
A
Figure 2-9. ProLiant 1850R server drive bay positions
Table 2-2
ProLiant 1850R Description of Drive Bays
Drive
Bay
Configuration
A
5.25-inch x 1.6-inch height hot-plug hard drive bay (removable
media area)
B
5.25-inch x 1.6-inch height hot-plug hard drive bay (removable
media area)
1
24X Max low-profile CD-ROM drive
2
3.5-inch, 1.44-MB standard diskette drive
SCSI IDs
2
2-17
3
Hot-Plug hard drive cage with either:
- Three 1-inch height Compaq hot-plug hard drives, or
- Two 1.6-inch height Compaq hot-plug hard drives
0,1,2
0,1
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-18
Removal and Replacement Procedures
Drive Cage
To remove the drive cage:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the three Torx T-15 screws securing the drive cage to the chassis.
3.
Disconnect the SCSI cable and power cable from the drive backplane board.
4.
Pull the drive cage back and up to remove it from the server.
Figure 2-10. Removing the drive cage
Reverse steps 1 through 4 to replace the drive cage.
2-19
24X Max Low-Profile CD-ROM Assembly
To remove the 24X Max low-profile CD-ROM assembly:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Remove the diskette drive. See page 2-27.
4.
Remove the retaining screw securing the 24X Max low-profile CD-ROM to the chassis.
5.
Pull the 24X Max low-profile CD-ROM from the drive cage.
Figure 2-11. Removing the 24X Max low-profile CD-ROM assembly
Reverse steps 1 through 5 to replace the 24X Max low-profile CD-ROM assembly.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-20
Removal and Replacement Procedures
Installing a Non-Hot-Plug Hard Drive
into Bay A or B
To install a non-hot-plug hard drive into bays A or B:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Remove the diskette drive. See page 2-27.
4.
Remove the 24X Max low-profile CD-ROM. See page 2-19.
5.
Remove the T-15 torx screw 1 securing the removable media tray to the chassis and
then slide the tray out of the server 2.
2
1
Figure 2-12. Removing the removable media tray from the server
2-21
6. Attach the non-hot-plug hard drive to the removable media tray with the four
Torx screws provided.
Figure 2-13. Attaching a non-hot-plug hard drive to the removable media tray
7. Install the drive assembly into the drive bay. Make sure the guide screw 1 lines up with
the guide slot in the removable media drive cage.
1
Figure 2-14. Installing and securing the drive into the chassis
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-22
Removal and Replacement Procedures
8.
Connect the cables drive power and signal cables.
Figure 2-15. Connecting the drive cables
9. Replace the diskette drive.
10. Replace the server cover.
2-23
Installing a 1/2 Height Tape Drive or CD-ROM
Drive in
Bay A or B
ProLiant 1850R Servers have two bays, bay A and bay B, for removable media. Bays A and B
can accomodate two half-height or one full height device(s). Devices that can be installed
include: an additional CD-ROM drive; 1-inch or 1.6-inch height hard drives (non-hot-plug);
SLR, DAT, or DLT tape drives.
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Remove the rack-mount bezel. See page 2-8.
4.
Remove the T-15 torx screw 1 securing the media tray to the chassis then slide the tray
out of the server 2.
5.
Remove the removable media tray.
2
1
Figure 2-16. Removing the removable media tray
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-24
Removal and Replacement Procedures
6. Insert the drive 1 into drive bay A or B.
7.
Tighten the two screws 2 securing the drive in the drive cage.
1
2
Figure 2-17. Installing a 1/2 height tape drive into bay A
8. Attach the IDE and power cables to the 1/2 height tape drive.
9.
Connect the drive power and signal cables.
Figure 2-18. Connecting the drive cables
10. Replace the rack-mount bezel and server cover.
2-25
24X Max Low-Profile CD-ROM Adapter Board
To remove the 24X Max low-profile CD-ROM adapter board:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Remove the diskette drive. See page 2-27.
4.
Disconnect the IDE cable and power cable from the adapter board 1.
5.
Remove the two T-15 screws 2 attaching the adapter board to the chassis.
6.
Pull the adapter board straight out the back of the 24X Max low-profile CD-ROM and
lift it from the server 3.
2
3
1
Figure 2-19. Removing the 24X Max low-profile CD-ROM adapter board
Reverse steps 1 through 6 to replace the 24X Max low-profile CD-ROM adapter board.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-26
Removal and Replacement Procedures
Installing a Hard Drive in Bay 0
The drive cage supports three 1-inch hard drives or two 1.6-inch hard drives. To install a 1inch hard drive in bay 0:
1.
Perform the preparation procedures. See page 2-4.
2.
Insert the drive in the drive cage 1, sliding the hard drive guides into the mounting slots.
3.
Close the connector levers 2.
2
1
Figure 2-20. Installing a hard drive in bay 0
2-27
Diskette Drive
To remove the diskette drive:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Disconnect the power and data cables from the diskette drive (if installed).
4.
Remove one T-15 screw 1 from the diskette drive.
5.
Slide the diskette drive back, then away from the front bezel until it stops.
NOTE: Make sure the diskette eject lever clears the bezel when removing
the diskette drive. Slide the diskette drive straight back from the front of
the unit.
6. Pull the diskette drive out 2 and lift it from the chassis 3.
1
3
Front
View
2
Figure 2-21. Removing the diskette drive
Reverse steps 1 through 6 to replace the diskette drive.
NOTE: Make sure the diskette eject lever clears the bezel. Slide the
diskette drive toward the back, then push it to the front of the unit.
External Storage Devices
You can connect optional mass storage devices to the ProLiant 1850R by using the external
Wide-Ultra SCSI-3 port on the back of the unit.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-28
Removal and Replacement Procedures
Cable Routing Diagrams
CAUTION: When routing cables, always make sure that the cables
are not in a position where they will be pinched or crimped.
Diskette Drive Cable
Figure 2-22. Diskette drive cable diagram
Low-Profile CD-ROM Cable
Figure 2-23. Low-profile CD-ROM cable diagram
2-29
Hot-Plug Drive Cage Cable
Figure 2-24. Hot-plug drive cage cable diagram
Internal SCSI Cable Attached to Array
Controller
Figure 2-25. Internal SCSI cable diagram
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-30
Removal and Replacement Procedures
Riser Board and Brace
To remove the riser board and brace:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Remove all expansion boards.
4.
Loosen the two captive screws securing the riser board and brace 1.
5.
Lift the riser board and brace out of the unit 2.
2
1
Figure 2-26. Removing the riser board and brace
Reverse steps 1 through 5 to replace the riser board and brace.
2-31
Memory
The ProLiant 1850R ships standard with a minimum 64 MB of Synchronous DRAM (SDRAM)
DIMM memory, installed in slot 1. Memory can be expanded to a maximum of 1 GB. Install
SDRAM DIMM modules one at a time in the proper slots. See Figure 2-27 and Table 2-3.
J12 J15 J16 J19
Figure 2-27. SDRAM DIMM slot locations
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-32
Removal and Replacement Procedures
To remove a SDRAM DIMM:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Remove any expansion boards above the SDRAM DIMM slot.
4.
Press both SDRAM DIMM slot latches outward 1.
5.
Lift out the SDRAM DIMM 2.
1
2
1
Figure 2-28. Removing a SDRAM DIMM
Reverse steps 1 through 5 to replace a SDRAM DIMM.
IMPORTANT: A memory module can be installed one way only. Be sure to
match the key slots on the module with the tabs on the memory slot. Push
the module down into the slot, ensuring that the module is fully inserted and
properly seated.
The following guidelines MUST be followed when installing or replacing memory:
■
Use only 32-, 64-, 128-, or 256-MB SDRAM DIMMs.
■
SDRAM DIMMs must be 100 MHz.
■
Use Compaq SDRAM DIMMs only.
■
SDRAM DIMMs must all be the same speed, and rated 100 MHz.
2-33
The recommended order of SDRAM DIMM installation is:
■
Second SDRAM DIMM in slot 2 (J15)
■
Third SDRAM DIMM in slot 3 (J16)
■
Fourth SDRAM DIMM in slot 4 (J19)
Any combination of SDRAM DIMMs can be used.
Table 2-3
Examples of SDRAM DIMM Upgrade Combinations
Total Memory
Slot 1
Slot 2
Slot 3
Slot 4
64 MB
32 MB
32 MB
64 MB
64 MB
32 MB
96 MB
64 MB
128 MB
64 MB
64 MB
240 MB
64 MB
128 MB
256 MB
128 MB
128 MB
32 MB
256 MB
64 MB
64 MB
64 MB
64 MB
384 MB
64 MB
64 MB
128 MB
128 MB
512 MB
128 MB
128 MB
128 MB
128 MB
1 GB
256 MB
256 MB
256 MB
256 MB
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-34
Removal and Replacement Procedures
Processor
ProLiant 1850R Servers can support up to two processors. Figure 2-29 and Table 2-4 depict
the location of processor(s) and processor power module(s) on the system board.
1
4
2
3
Figure 2-29. Processor and processor power module locations
Table 2-4
Processor and Processor Power Module Locations
Location
Description
1
Processor Power Module Slot 1
2
Processor Power Module Slot 2
3
Intel Pentium II Processor
4
Intel Pentium II Processor
2-35
To remove either of the processors:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Push in the retaining clips on each side of the processor 1.
4.
Pull out the processor 2.
1
2
Figure 2-30. Removing the processor
Reverse steps 1 through 4 to replace the processor. Use the System Configuration Utility to
reconfigure your system if you are replacing a faulty processor. See Chapter 3 for more
information.
CAUTION: Processors on the same processor board MUST be
installed in matched frequency.
IMPORTANT: The processor is keyed to be sure correct alignment. Align
the pattern of pins in the processor with the pattern of holes in the socket.
The pins and holes will not line up if the processor is turned the wrong way.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-36
Removal and Replacement Procedures
Processor Power Module
Every processor comes with a processor power module (DC-to-DC converter) that provides
power for the processor.
WARNING: To reduce the risk of personal injury from hot surfaces,
allow the internal system components to cool before touching.
To remove a processor power module:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Press the socket latches 1 outward with your index fingers until the latches snap open.
4.
As the socket latches open, the module comes out of the socket 2.
2
1
Figure 2-31. Removing a processor power module
Reverse steps 1 through 4 to install a processor power module. The processor power module is
keyed to ensure correct alignment. Use the System Configuration Utility to reconfigure the
server. See Chapter 3 for more information.
2-37
System Board
To remove the system board:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Remove all expansion boards.
4.
Remove the Riser board and brace. See page 2-30.
5.
Disconnect the cables both in and out of the chassis. See page 2-28.
6.
Remove any SDRAM DIMMs. See page 2-31.
7.
Remove the processor(s). See page 2-34.
8.
Remove the processor power module(s). See page 2-36.
9.
Remove the ten nuts and one screw 1 securing the connector plate.
10. Remove the eight T-15 screws 2 mounting the processor(s) to the chassis.
11. Slide the system board back, then lift it from the chassis 3.
2
3
1
Figure 2-32. Removing the system board
Reverse steps 1 through 11 to replace the system board.
IMPORTANT: Make sure the system board seats properly over the chassis
retaining guides, then slide it back into place.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
2-38
Removal and Replacement Procedures
External Replacement Battery
ProLiant 1850R Servers contain one battery that might require the installation of an external
replacement on the system board.
System Board Battery
If the server no longer automatically displays the correct date and time, you may need to
replace the battery that provides power to the real-time clock. Under normal use, battery life is
approximately five to ten years.
WARNING: The system board contains a clock/CMOS lithium
battery, which can explode if mistreated. The battery is soldered in
place and can not be removed. Do not abuse or disassemble. Use
only replacement batteries supplied by Compaq Computer
Corporation.
To install an external battery on the system board:
1.
Perform the preparation procedures. See page 2-4.
2.
Remove the server cover. See page 2-7.
3.
Locate the battery header as depicted in the following illustration.
4.
Change the jumper on header E2 from pins 6-7 to pins 5-6.
Figure 2-33. Battery jumpers on the system board
2-39
IMPORTANT: When a jumper is on header E2 / pins 6-7, the internal
battery is used. When a jumper is on header E2 / pins 5-6, the external
battery is used.
IMPORTANT: The system board contains a Lithium Manganese Dioxide
or Lithium Vanadium Pentoxide battery that should not be disposed of
together with the general waste. In order to forward it to recycling or proper
disposal, please use the public collection system or return it to Compaq, or
your authorized Compaq Partners.
5.
Remove the backing from the adhesive on the hook-and-loop fastener strip attached to
the battery.
6.
Place the battery and the hook-and-loop fastener strip on the designated chip, as shown
in the following illustration.
7.
Plug the battery connector onto pins 1-4 of header E2 on the system board.
Figure 2-34. Attaching the battery to the battery jumpers
8.
Place the sticker included with your battery kit on the back of your server above the
power connector.
9.
Run the Compaq System Configuration Utility to reconfigure the system. See Chapter 3
for more information.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-1
Chapter 3
Diagnostic Tools
This chapter describes software and firmware diagnostic tools available for all Compaq server
products. The sections in this chapter are:
■
Default Configuration
■
Utility Access
■
Power-On Self-Test (POST)
■
Diagnostics Software
■
Drive Array Advanced Diagnostics (DAAD)
■
Integrated Management Log
■
Rapid Recovery Services
■
Remote Service Features
■
ROMPaq
■
Compaq Insight Manager
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-2
Diagnostic Tools
Default Configuration
When the system is first powered on, the system ROM detects the unconfigured state of the
hardware and provides default configuration settings for most devices. By providing this
initialization, the system can run Diagnostics and other software applications before running
the normal SmartStart and System Configuration programs.
Default Configuration Messages
IMPORTANT: If you chose to format and partition your boot drive before
running SmartStart and the System Configuration programs, this may
prohibit creating a System Partition and the off-line remote management
features that it provides.
If you insert a System Configuration, Diagnostics, or SmartStart CD in the CD-ROM drive
prior to powering on the Server, the system ROM will boot to that utility. If the system ROM
does not detect one of those Cds, you will be prompted for your intended operating system.
The system will reboot if any operating system-dependent configurations have changed with
the new operating system selection. If the selected operating system-dependent configurations
are the same as the current configurations, the system will boot normally. If you enter a wrong
choice, on subsequent re-boots, you may change your operating system.
Utilities Access
The Compaq SmartStart and Support Software CD contains the SmartStart program and many
of the Compaq utilities needed to maintain your system, including:
■
System Configuration Utility
■
Array Configuration Utility
■
Drive Array Advanced Diagnostics Utility
■
ROMPaq Firmware Upgrade Utilities
CAUTION: Do not select the Erase Utility when running the
SmartStart and Support Software CD. This will result in data loss to
the entire system.
There are several ways to access these utilities:
■
Run the utilities on the system partition.
If the system was installed using SmartStart, the Compaq utilities will automatically be
available on the system partition. The system partition could also have been created
during a manual system installation.
3-3
To run the utilities on the system partition, boot the system and press F10 when you see
“Press F10 for system partition utilities.” Then select the utilities from the menu.
■
❏
System Configuration Utility is available under the System Configuration menu.
❏
Array Configuration Utility is available under the System Configuration menu.
❏
Drive Array Advanced Diagnostics Utility is available under the Diagnostics and
Utilities menu.
❏
ROMPaq Firmware Upgrade Utility is available under the Diagnostics and
Utilities menu.
Run the utilities from diskette.
You can also run the utilities from their individual diskettes. If you have a utility diskette
newer than the version on the SmartStart and Support Software CD, use that diskette.
You can also create a diskette version of the utility from the SmartStart and Support
Software CD. To create diskette versions of the utilities from the CD:
■
1.
Boot the Compaq SmartStart and Support Software CD.
2.
From the Compaq System Utilities screen, select Create Support Software → Next.
3.
Select the diskette you would like to create from the list, then follow the
instructions on the screen.
Run the utilities from the Compaq SmartStart and Support Software CD.
IMPORTANT: Only the System Configuration Utility and the Array
Configuration Utility can be executed from the Compaq SmartStart and
Support Software CD. All other utilities must be executed only from the
system partition or from diskette.
To run these utilities directly from the Compaq SmartStart and Support Software CD:
1.
Start the Compaq SmartStart and Support Software CD.
2.
From the Compaq System Utilities screen, select the utility you wish to run, and
select Next.
❏
To execute the System Configuration Utility, select Run System
Configuration Utility.
❏
To execute the Array Configuration Utility, select Run Array
Configuration Utility.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-4
Diagnostic Tools
Power-On Self-Test (POST)
POST is a series of diagnostic tests that run automatically on Compaq computers when the
system is turned on. POST checks the following assemblies to ensure that the computer system
is functioning properly:
■
Processors
■
Keyboard
■
Power supply
■
System board
■
Memory
■
Memory expansion boards
■
Controllers
■
Diskette drives
■
Hard drives
If POST finds an error in the system, an audible and/or visual message appears. If an error
code appears on the screen during POST or after resetting the system, follow the instructions in
Table 3-1. Error messages and codes listed in Table 3-1 include all codes generated by
Compaq products. Your system generates only those codes that are applicable to your
configuration.
The Action column lists the steps needed to correct the problem. After completing each step,
run the Diagnostics program. If the error code reappears, perform the next step, then run the
Diagnostics program again. Repeat this procedure until the error is corrected.
Table 3-1
POST Error Messages
Error Code
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem
Action
A Critical Error
occurred prior to
this power-up
None
A catastrophic system
error, which caused the
server to crash, has been
logged.
Run Diagnostics. Replace failed
assembly as indicated.
101-ROM Error
1L,1S
System ROM checksum.
Run Diagnostics. Replace failed
assembly as indicated.
101-I/O ROM
Error
None
Options ROM checksum.
Run Diagnostics. Replace failed
assembly as indicated.
102-System
Board Failure
None
DMA, timers, etc.
Replace the system board. Run
the Compaq System
Configuration Utility.
3-5
104-ASR-2
Timer Failure
None
System board failure.
Run Diagnostics. Replace failed
assembly as indicated.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-6
Diagnostic Tools
POST Error Messages continued
Error Code
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem
Action
162-System
Options Not Set
2S
Configuration incorrect.
Run the System Configuration
Utility
and correct.
163-Time & Date
Not Set
2S
Invalid time or date in
configuration memory.
Run the System Configuration
Utility
and correct.
170- Expansion
Device Not
Responding
None
EISA or PCI expansion
board failure.
Check board for secure
installation. Replace the failed
board if necessary.
172Configuration
Nonvolatile
Memory Invalid
None
Nonvolatile configuration
corrupt or jumper
installed.
Run the System Configuration
Utility
and correct.
172-1
Configuration
Nonvolatile
Memory Invalid
None
Nonvolatile configuration
corrupt.
Run the System Configuration
Utility
and correct.
172-2 IRC
Configuration
Invalid
None
IRC enabled and video
controller is in PCI slot on
the secondary bus.
Move video controller to a PCI
slot on the primary PCI bus.
173- Slot ID
Mismatch
None
Board replaced,
configuration not updated.
Run the System Configuration
Utility
and correct.
174Configuration/Slo
t Mismatch
Device Not
Found
None
EISA or PCI board not
found.
Run the System Configuration
Utility
and correct.
175Configuration/Slo
t Mismatch
Device Found
None
EISA or PCI board added,
configuration not updated.
Run the System Configuration
Utility
and correct.
176-Slot with Not
Readable ID
Yields
Valid ID
None
EISA or PCI board in slot
that should contain an
ISA board.
Run the System Configuration
Utility
and correct.
3-7
177Configuration
Not Complete
None
Incomplete System
Configuration.
Run the System Configuration
Utility
and correct.
178-Processor
Configuration
Invalid
None
Processor type or step
does not match
configuration memory.
Run the System Configuration
Utility
and correct.
179-System
Revision
Mismatch
None
A board was installed that
has a different revision
date.
Run the System Configuration
Utility
and correct.
180-Log
Reinitialized
None
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-8
Diagnostic Tools
POST Error Messages continued
Error Code
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem
Action
201-Memory
Error
None
RAM failure.
Run Diagnostics. Replace failed
assembly as indicated.
203-Memory
Address Error
None
RAM failure.
Run Diagnostics. Replace failed
assembly as indicated.
205-Cache
Memory Error
None
Cache memory error.
Replace the processor board in
the
slot indicated.
205-Option
Cache Memory
Error
None
Option cache memory
error.
Replace the option cache board.
206-Cache
Controller Error
None
Cache controller failure.
Run Diagnostics. Replace failed
assembly as indicated.
207-Invalid
Memory
Configuration Check DIMM
[SIMM]
Installation
None
Memory module installed
incorrectly.
Verify placement of memory
modules.
208-Invalid
Memory Speed Check DIMM
[SIMM]
Installation
1L, 1S
The speed of the memory
is too slow, where:
xx00 = expansion board
SIMMs are too slow, or
00yy = system board
SIMMs are too slow. xx
and yy have
corresponding bit set.
The speed of the memory
modules must be 60 ns. Verify
the speed of the memory
modules installed and replace.
210- Invalid
Memory
Configuration
Detected.
System halted.
None
Maximum amount of
memory exceeded.
Verify installed memory does not
exceed 1 GB.
211-Cache
Switch Set
Incorrectly
None
Switch not set properly
during installation or
upgrade.
Verify switch settings.
Processor in slot x failed.
Run Diagnostics and replace
failed processor.
212-System
Processor
Failed/Mapped
out
1S
3-9
213-Cache Size
Error
213-System
Processor Not
Installed
214-DC-DC
Converter Failed
None
1S
None
Invalid optional cache
size.
Replace cache with 256K cache.
System processor
configured for slot
indicated is missing.
Install processor in the slot
indicated or run the System
Configuration Utility to remove
the processor from the.CFG file.
PowerSafe Module (DCDC Converter) failed.
Run Diagnostics. Replace failed
assembly as indicated.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-10
Diagnostic Tools
POST Error Messages continued
Error Code
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem
Action
301-Keyboard
Error
None
Keyboard failure.
Turn off the computer, then
reconnect the keyboard.
301-Keyboard
Error or Test
Fixture Installed
None
Keyboard failure.
Replace the keyboard.
ZZ-301-Keyboard
Error
None
Keyboard failure. (ZZ
represents the Keyboard
Scan Code.)
1. A key is stuck. Try to free it.
303-Keyboard
Controller Error
None
System board, keyboard,
or mouse controller
failure.
1. Run Diagnostics.
304-Keyboard or
System Unit Error
None
Keyboard, keyboard
cable, or system board
failure.
1. Make sure the keyboard is
attached.
2. Replace the keyboard.
2. Replace failed assembly as
indicated.
2. Run Diagnostics to
determine which is in error.
3. Replace the part indicated.
40X-Parallel Port
X Address
Assignment
Conflict
2S
402-Monochrome
Adapter Failure
Both external and internal
ports are assigned to
parallel port X.
Run the System Configuration
Utility
and correct.
1L, 2S
Monochrome display
controller.
Replace the monochrome
display controller.
501-Display
Adapter Failure
1L, 2S
Video display controller.
Replace the video board.
601-Diskette
Controller Error
None
Diskette controller circuitry
failure.
1. Make sure the diskette drive
cables are attached.
2. Replace the diskette drive
and/or cable.
3. Replace the system board.
605-Diskette
Drive
Type Error
2S
Mismatch in drive type.
Run the System Configuration
Utility to set diskette type
correctly.
3-11
702-A
coprocessor has
been detected
that was not
reported by
CMOS
None
Installed coprocessor not
configured.
Run the System Configuration
Utility
and correct.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-12
Diagnostic Tools
POST Error Messages continued
Error Code
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem
Action
703-CMOS
reports a
coprocessor that
has not been
detected
2S
1151-Com Port 1
Address
Assignment
Conflict
2S
Both external and internal
serial ports are assigned
to COM1.
Run the System Configuration
Utility
and correct.
1152-Com Port
2, 3, or 4
Address
Assignment
Conflict
2S
Both external and internal
serial ports are assigned
to COM2, COM3 or
COM4.
Run the System Configuration
Utility
and correct.
1600-Server
Manager/R
Failure
None
Server Manager/R board
failure. Error code displays
after error message.
Run Diagnostics. Replace failed
assembly as indicated.
1610Temperature
violation
detected.
Waiting for
system
to cool
2S
Ambient system
temperature too hot.
Check fan in system
environment.
1611-Fan [fan
description]
failure detected
2S
Required fan has failed.
Check fans.
1611- Fan [fan
description] not
present
2S
Fan not present.
Make sure fans are plugged in.
1612-Primary
power supply
failure
2S
Primary power supply
has failed.
Replace power supply as soon
as possible.
Real time clock system
battery is running low on
power.
Run Diagnostics. Replace failed
assembly as indicated.
1613-Low
System Battery
Coprocessor or
configuration error.
1. Run the System
Configuration Utility and
correct.
2. Replace the coprocessor.
None
3-13
1615- Power
Supply Failure in
Bay X
None
A power supply has failed.
Replace or check specified
power supply.
1616- Power
Supply
Configuration
Error
2L, 2S
Single power supply
system is installed in Bay
2 and not
in Bay 1.
Move power supply from Bay 2
to Bay 1.
1701-SCSI
Controller failure
None
A test on the Fast SCSI-2
Controller failed
Run Diagnostics. Replace failed
assembly as indicated.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-14
Diagnostic Tools
POST Error Messages continued
Error Code
1702-SCSI cable
error detected.
System halted.
Audible
Beeps
L=Long
S=Short
None
Probable Source of
Problem
Incorrect cabling.
Action
1. For integrated SCSI
Controllers, ensure that the
internal connector has SCSI
termination attached.
2. For option card SCSI
controllers, ensure that only
one of the
two internal connectors has
termination attached.
1703-SCSI cable
error detected.
Internal SCSI
cable not
attached to
system board
connector.
System halted.
None
Incorrect cabling.
Ensure that the integrated SCSI
controller has SCSI termination
attached.
1704Unsupported
Virtual Mode
Disk Operation.
DOS Driver
Required.
System halted.
None
System attempted to
perform a virtual mode
disk operation without
virtual mode
memory services.
Use fixed-disk device driver that
supports virtual mode memory
services.
1705-Locked
SCSI Bus
Detected.
System halted.
None
SCSI bus failure.
Run Diagnostics. Replace failed
assembly as indicated.
1730-Fixed Disk
0 does not
support DMA
Mode.
None
Fixed disk drive error.
Run the System Configuration
Utility and correct.
1731-Fixed Disk
1 does not
support DMA
Mode.
None
Fixed disk drive error.
Run the System Configuration
Utility and correct.
1740-Fixed Disk
0 failed Set Block
Mode command
None
Fixed disk drive error.
Run the System Configuration
Utility and correct.
3-15
1741-Fixed Disk
1 failed Set Block
Mode command
None
Fixed disk drive error.
Run the System Configuration
Utility and correct.
1750-Fixed Disk
0 failed Identify
command
None
Fixed disk drive error.
Run the System Configuration
Utility and correct.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-16
Diagnostic Tools
POST Error Messages continued
Error Code
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem
Action
1751-Fixed Disk
1 failed Identify
command
None
Fixed disk drive error.
Run the System Configuration
Utility and correct.
1760-Fixed Disk
0 does not
support Block
Mode
None
Fixed disk drive error.
Run the System Configuration
Utility and correct.
1761-Fixed Disk
1 does not
support Block
Mode
None
Fixed disk drive error.
Run the System Configuration
Utility and correct.
1764-Slot x Drive Array - Capacity Expansion Process is
temporarily disabled (followed by one of the following):
Expansion will resume when Array Accelerator has been
reattached.
Expansion will resume when Array Accelerator has been
replaced.
Reattach or replace Array
Accelerator, wait until the Array
Accelerator batteries have
charged, or for Automatic Data
Recovery to complete, as
indicated.
Expansion will resume when Array Accelerator RAM allocation
is successful.
Expansion will resume when Array Accelerator battery reaches
full charge.
Expansion will resume when automatic data recovery has been
completed.
1765-Slot x Drive Array Option ROM Appears to Conflict With
an ISA Card. ISA cards with 16-bit memory cannot be
configured in memory range C0000 to DFFFF along with the
SMART-2/E 8-bit Option ROM due to EISA bus limitations.
Please remove or reconfigure your ISA card.
Remove or reconfigure
conflicting ISA cards. Disable
“shared memory” on
any ISA network cards that may
be installed.
1766-Slot x Drive Array requires System ROM Upgrade. Run
Systems ROMPaq Utility.
Run the latest Systems
ROMPaq Utility to upgrade your
System ROMs.
3-17
1767-Slot x Drive Array Option ROM is Not Programmed
Correctly or may Conflict with the Memory Address Range of an
ISA Card. Check the Memory Address Configuration of installed
ISA Card(s) or run Options ROMPaq Utility to attempt SMART2/E Option ROM Reprogramming.
Remove or reconfigure
conflicting ISA cards, especially
any cards that are not
recognized by the System
Configuration Utility. Try
reprogramming the
SMART-2/E Controller’s ROMs
using the latest Options
ROMPaq (version 2.29 or
higher).
1768-Slot x Drive
Array -Resuming
logical drive
expansion
process.
No action required. Appears
whenever a controller reset or
power cycle occurs while array
expansion is in progress.
None
SMART-2 Controller error
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-18
Diagnostic Tools
POST Error Messages continued
Error Code
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem
Action
1769-Slot x Drive
Array - Drive(s)
disabled due to
failure during
expand. Select
F1 to continue
with logical
drives disabled.
Select F2 to
accept data loss
and to re-enable
logical drives.
None
SMART-2 Controller
error.
Data has been lost while
expanding the array, therefore
the drives have been temporarily
disabled. Press F2 to accept the
data loss and re-enable the
logical drives. Restore data from
backup.
1771-Primary
Disk Port
Address
Assignment
Conflict
None
Internal and external
hard drive controllers are
both assigned to the
primary address.
Run the System Configuration
Utility
and correct.
1772-Secondary
Disk Port
Address
Assignment
Conflict
None
Address Assignment
Conflict. Internal and
external hard drive
controllers are both
assigned to the
secondary address.
Run the System Configuration
Utility
and correct.
1773-Primary
Fixed Disk Port
Assignment
Conflict
None
Fixed disk drive error.
Run the System Configuration
Utility
and correct.
1774-Slot x Drive
Array - Obsolete
data found in
Array
Accelerator.
Select F1 to
discard contents
of Array
Accelerator.
Select F2 to
write contents of
Array
Accelerator to
drives.
None
SMART-2 Controller
error.
Data found in Array Accelerator is
older than data found on drives.
Press F1 to discard the older data
in the Array Accelerator and
retain the newer data on the
drives.
3-19
1776-Drive Array
- SCSI Port
Termination
Error
None
External and internal
SCSI drives are both
configured to Port 1.
Reconfigure drives.
1777-Drive Array
External Drive
Subsystem Error
None
Cooling fan failure,
internal temperature
alert or open
side panel.
Inspect for cooling fan failure or
open side panel.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-20
Diagnostic Tools
POST Error Messages continued
Error Code
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem
Action
1778-Drive Array
resuming
Automatic Data
Recovery
process
None
This message appears
whenever a controller reset
or power cycle occurs while
Automatic Data Recovery
is in progress.
No action necessary.
1779-Drive Array
Controller
detects
replacement
drives
None
Intermittent drive failure
and/or possible loss of
data.
If this message appears and
drive X has not been replaced,
this indicates an intermittent
drive failure. This message also
appears once immediately
following drive replacement
whenever data must be
restored from backup.
1780-Disk 0
Failure
None
Hard drive/format error.
Run Diagnostics. Replace
failed assembly as indicated.
1781-Disk 1
Failure
None
Hard drive/format error.
Run Diagnostics. Replace
failed assembly as indicated.
1782-Disk
Controller Failure
None
Hard disk drive circuitry
error.
Run Diagnostics. Replace
failed assembly as indicated.
1784-Drive Array
Drive Failure,
Physical Drive
None
Defective drive and/or
cables.
Check for loose cables.
Replace defective drive X
and/or cable(s).
1785-Drive Array
not Configured
None
Configuration error.
Run the System Configuration
Utility
and correct.
3-21
1786-Drive Array
Recovery
Needed
The following
drive(s) need
Automatic Data
Recovery: Drive
X.
Select "F1" to
continue with
recovery of data
to drive(s).
Select "F2" to
continue without
recovery of data
to drive(s).
None
Interim Data Recovery
mode. Data has not been
recovered yet.
Press F1 key to allow Automatic
Data Recovery to begin. Data
will automatically be restored to
drive X now that the drive has
been replaced or now seems to
be working.
-OrPress the F2 key and the
system will continue to operate
in the Interim Data Recovery
mode.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-22
Diagnostic Tools
POST Error Messages continued
Error Code
1787-Drive Array
Operating in
Interim Recovery
Mode.
Audible
Beeps
L=Long
S=Short
None
Physical drive
replacement
needed: Drive X
*1788-Incorrect
Drive Replaced:
Drive X Drive(s)
were incorrectly
replaced: Drive Y
Select "F1" to
continue - drive
array will remain
disabled.
Select "F2" to
reset
configuration - all
data will be lost.
None
Probable Source of
Problem
Action
Hard drive X failed or
cable is loose or
defective. Following a
system restart, this
message reminds you
that drive X is defective
and fault tolerance is
being used.
1. Replace drive X as soon as
possible.
Drives are not installed
in their original positions,
so the drives have been
disabled. See note
below.
Reinstall the drives correctly
as indicated.
2. Check loose cables.
3. Replace defective cables.
Press F1 to restart the computer
with the drive array disabled.
-OrPress F2 to use the drives as
configured and lose all the data
on them.
*NOTE: The 1788 error message might also be displayed inadvertently due to a bad power cable
connection to the drive or by noise on the data cable. If this message was due to a bad power cable
connection, but not because of an incorrect drive replacement, repair the connection and press F2.
-OrIf this message was not due to a bad power cable connection, and no drive replacement took place,
this could indicate noise on the data cable. Check cable for proper routing.
Continued
3-23
POST Error Messages continued
Error Code
1789-Drive Not
Responding,
Physical Drive
Audible
Beeps
L=Long
S=Short
None
Probable Source of
Problem
Cable or hard drive
failure.
Check cables or
replace physical
drive X.
Action
1. Check the cable connections.
2. If cables are connected,
replace the drive.
3. If you do not want to replace
the drives now, press F2.
Select "F1" to
continue - drive
array will remain
disabled.
Select "F2" to fail
drive(s) that are
not responding Interim Recovery
Mode will be
enabled if
configured for
fault tolerance.
1790-Disk 0
Configuration
Error
None
Hard drive error or
wrong
drive type
Run the System Configuration
Utility and Diagnostics and
correct.
1791-Disk 1
Error
None
Hard drive error or
wrong
drive type.
Run the System Configuration
Utility and Diagnostics and
correct.
1792-Drive Array
Reports Valid
Data Found in
Array
Accelerator.
None
This indicates that while
the system was in use,
power was interrupted
while data was in the
Array Accelerator
memory. Power was
then restored within
eight to ten days, and
the data in the Array
Accelerator was flushed
to the drive array.
No action necessary; no data has
been lost. Perform orderly system
shutdowns to avoid data
remaining in the Array
Accelerator.
Data will
automatically be
written to drive
array.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-24
Diagnostic Tools
POST Error Messages continued
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem
Action
None
This indicates that while
the system was in use,
power was interrupted
while data was in the
Array Accelerator
memory. Array
Accelerator batteries
failed. Data in Array
Accelerator has been lost.
Power was not restored within
eight to ten days. Perform
orderly system shutdowns to
avoid data remaining in the
Array Accelerator.
1794-Drive Array
- Array
Accelerator
Battery Charge
Low. Array
Accelerator is
temporarily
disabled. Array
Accelerator will
be re-enabled
when battery
reaches full
charge.
None
This is a warning that the
battery charge is below
75%. Posted-writes are
disabled.
Replace the Array Accelerator
board if batteries do not
recharge within 36 power-on
hours.
1795-Drive Array
- Array
Accelerator
Configuration
Error.
None
This indicates that while
the system was in use,
power was interrupted
while data was in the
Array Accelerator
memory.
Match the Array Accelerator to
the correct drive array, or run
the System Configuration Utility
to clear the data in the Array
Accelerator.
Error Code
1793-Drive Array
- Array
Accelerator
Battery Depleted
- Data Lost
(Error message
1794 also
displays.)
Data does not
correspond to
this drive array.
Array
Accelerator is
temporarily
disabled.
The data stored in the
Array Accelerator does not
correspond to this drive
array.
3-25
1796-Drive Array
- Array
Accelerator Not
Responding.
None
Array Accelerator is
defective or has been
removed.
2. Run the System
Configuration Utility to
reconfigure the Compaq IDA2 without the Array
Accelerator.
Array
Accelerator is
temporarily
disabled.
1797-Drive Array
- Array
Accelerator Read
Error Occurred.
Data in Array
Accelerator has
been lost. Array
Accelerator is
disabled.
1. Check that the Array
Accelerator is properly
seated.
None
Hard parity error while
reading data from postedwrites memory.
Enable Array Accelerator.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-26
Diagnostic Tools
POST Error Messages continued
Error Code
1798-Drive Array
- Array
Accelerator Write
Error Occurred.
Audible
Beeps
L=Long
S=Short
Probable Source of
Problem
Action
None
Hard parity error while
writing data to postedwrites memory.
Enable Array Accelerator.
1799-Drive Array
- Drive(s)
Disabled due to
Array
Accelerator Data
Loss. Select "F1"
to continue with
logical drives
disabled. Select
"F2" to accept
data loss and to
re-enable logical
drives.
None
Volume failed due to loss
of data in posted-writes
memory.
Press F1 to continue with logical
drives disabled or F2 to accept
data loss and re-enable logical
drive.
Beeps only: 2
Long + 2 Short
2L, 2S
Power is cycled.
Temperature too hot.
Processor fan not installed
or spinning.
Check fans.
(Run System
Configuration
Utility - F10 key)
None
A configuration error
occurred during POST.
Press F10 to run System
Configuration Utility.
(RESUME - F1
KEY)
None
As indicated to continue.
Press the F1 key.
Array
Accelerator is
disabled.
3-27
Diagnostics Software
Tables 3-2 through 3-20 include all test error codes generated by Compaq products. Each code
has a corresponding description and recommended action(s). Your system generates only those
codes that are applicable to your configuration and options.
When you select Diagnostics and Utilities from the System Configuration Utility main menu,
the utility prompts you to test, inspect, upgrade, and diagnose the server.
Diagnostics and Utilities are located on the system partition on the hard drive and must be
accessed when a system configuration error is detected during the Power-On Self-Test (POST).
Compaq Diagnostics software is also available on the Compaq SmartStart and Support
Software CD. You can create a Diagnostics diskette from the SmartStart CD and run
Diagnostics from diskette.
The following options are available from the Diagnostics and Utilities menu:
■
Test Computer
■
Inspect Computer
■
Upgrade Firmware
■
Remote Utilities
■
Diagnose Drive Array
Diagnostic error codes are generated when the Diagnostics software recognizes a problem.
These error codes, listed in tables 3-2 through 3-20, help identify possible defective
subassemblies.
In each case, the Recommended Action column lists the steps necessary to correct the
problem. After completing each step, run the Diagnostics program to verify whether the error
condition has been corrected. If the error code reappears, perform the next step, then run the
Diagnostics program again. Follow this procedure until the Diagnostics program no longer
detects an error condition.
If you encounter an error condition, complete the following steps before starting problem
isolation procedures:
1. Be certain proper ventilation exists. The computer should have approximately
12 inches (30.5 cm) clearance at the front and back of the system unit.
2. Turn off the computer and peripheral devices.
3. Disconnect any peripheral devices not required for testing. Do not disconnect the printer
if you want to test it or use it to log error messages.
4. Turn on the computer.
5. Delete the power-on password, if set. You will know that the power-on password is set
when a key icon appears on the screen when POST completes. If this occurs, you must
enter the password to continue. To delete the password, type the current password, a
forward slash ( / ), and press the Enter key.
6. Disable the power-on password by using the Password Disable switch on the system
board, if you do not have access to the password.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-28
Diagnostic Tools
7. Install a loopback plug (Part Number 142054-001), when required by Diagnostics.
8. Run the latest version of Diagnostics.
Running Diagnostics
There are two ways to access the utilities:
■
From the System Partition.
■
From diskette. A diskette can be created from the SmartStart CD.
1.
Accessing the utilities from the system partition:
2.
Reboot the server by pressing the Ctrl+Alt+Delete keys.
Press F10 when the following prompt appears at the top of the screen during POST.
Press “F10” for System Partition Utilities.
IMPORTANT: The text appears for only two seconds. If you do not press
F10 during this time, you must reboot the server.
3. From the System Configuration Main Menu, select Diagnostics and Utilities.
If there are errors detected in your Server Health Log, the Diagnostics Utility automatically
displays the following screen message:
CAUTION: Errors have been detected in you
Server Health Log. Diags will now identify your
system hardware.
1.
Press the Enter key to continue.
2.
After a short pause, the Server Health Log menu displays with a list of system errors. If
there is more than one error, press the Space Bar to select the error you want to correct.
Press Enter.
3.
The Diagnostics Utility prompts you and suggests corrective action.
3-29
Primary Processor Test Error Codes
The 100 series of Diagnostic error codes identifies failures with processor and system board
functions. Corrective action may require replacement of system boards or processor assemblies
(either processor boards or system boards that include the processor).
Table 3-2
Primary Processor Test Error Codes
Error Code
Description
Recommended Action
101-xx
CPU test failed
Replace the processor board and retest.
103-xx
104-xx
105-xx
106-xx
DMA page registers test failed.
Interrupt controller master test failed.
Port 61 error.
Keyboard controller self-test failed.
For error codes 103-xx through 106-xx,
replace the processor board and retest.
107-xx
108-xx
109-xx
CMOS RAM test failed.
CMOS interrupt test failed.
CMOS clock load data test failed.
The following steps apply to error codes
107-xx through 109-xx:
1. Replace the battery/clock module and
retest.
2. Replace the system board and retest.
110-xx
111-xx
112-xx
113-xx
Programmable timer load data test failed.
Refresh detect test failed.
Speed test slow mode out of range.
Protected mode test failed.
For error codes 110-xx through 113-xx,
replace the system board and retest.
114-xx
Speaker test failed.
1. Verify the speaker connection and
retest.
2. Replace the speaker and retest.
3. Replace the system board and retest.
116-xx
Cache test failed.
Replace the system board and retest.
122-xx
123-xx
Multiprocessor Dispatch test failed.
Interprocessor Communication test failed.
The following steps apply to error codes
122-xx
through 123-xx:
1. Check the system configuration and
retest.
2. Replace the processor board and retest.
3. Replace the system board and retest.
199-xx
Installed devices test failed.
1. Check the system configuration and
retest.
2. Verify cable connections and retest.
3. Check switch and/or jumper settings
and retest.
4. Run the Configuration utility and retest.
5. Replace the processor board and retest.
6. Replace the system board and retest.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-30
Diagnostic Tools
Memory Test Error Codes
The 200 series of Diagnostic error codes identifies failures with the memory subsystem.
Corrective action may require replacement of the memory expansion board, the memory
modules, or the processor assembly.
Table 3-3
Memory Test Error Codes
Error Code
Description
200-xx
Invalid memory configuration.
Recommended Action
Reinsert memory modules in correct
location
and retest.
201-xx
202-xx
Memory machine ID test failed.
Memory system ROM checksum failed.
The following steps apply to error codes
201-xx and 202-xx:
1. Replace the system ROM and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board
and retest.
203-xx
204-xx
205-xx
206-xx
Memory write/read test failed.
Memory address test failed.
Walking I/O test failed.
Increment pattern test failed.
207-xx
208-xx
The following steps apply to error codes
203-xx through 210-xx:
1. Replace the memory module and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board
and retest.
Invalid memory configuration-check DIMM Replace DIMMs.
installation. DIMMs installed have 8K
refresh.
Replace DIMMs with timing greater than 60
Invalid memory speed detected - check
DIMM installation. Slow DIMMs may cause ns.
data loss.
210-xx
Random pattern test failed.
215
Non-functioning DC-DC converter for
processor X.
1. Replace the memory module and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board
and retest.
Replace the DC-DC converter(processor
power module).
3-31
Keyboard Test Error Codes
The 300 series of Diagnostic error codes identifies failures with keyboard and system board
functions. Corrective action may require replacement of a keyboard or the system board
assembly.
Table 3-4
Keyboard Test Error Codes
Error Code
301-xx
302-xx
303-xx
304-xx
Description
Keyboard short test, 8042 self-test failed.
Keyboard long test failed.
Keyboard LED test, 8042 self-test failed.
Keyboard typematic test failed.
Recommended Action
The following steps apply to error codes
301-xx
through 304-xx:
1. Check the keyboard connection. If
disconnected, turn off the computer and
connect the keyboard
and retest.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
Parallel Printer Test Error Codes
The 400 series of Diagnostic error codes identifies failures with parallel printer interface card
or system board functions. Corrective action may require replacement of the serial/parallel
interface board or the system board assembly.
Table 3-5
Parallel Printer Test Error Codes
Error Code
401-xx
402-xx
403-xx
498-xx
Description
Printer failed or not connected.
Printer data register failed.
Printer pattern test failed.
Printer failed or not connected.
Recommended Action
The following steps apply to error codes
401-xx
through 498-xx:
1. Connect the printer and retest.
2. Check the power to the printer and
retest.
3. Install the loopback connector and
retest.
4. Check the switch on the Serial/Parallel
Interface board (if applicable) and
retest.
5. Replace the Serial/Parallel Interface
board (if applicable) and retest.
6. Replace the system board and retest.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-32
Diagnostic Tools
Video Display Unit Test Error Codes
The 500 series of Diagnostic error codes identifies failures with video or system board
functions. Corrective action may require replacement of a video board or the system board
assembly.
Table 3-6
Video Display Unit Test Error Codes
Error Code
501-xx
502-xx
503-xx
504-xx
505-xx
506-xx
507-xx
508-xx
509-xx
510-xx
511-xx
512-xx
514-xx
516-xx
Description
Video controller test failed.
Video memory test failed.
Video attribute test failed.
Video character set test failed.
Video 80 x 25 mode 9 x 14 character cell test failed.
Video 80 x 25 mode 8 x 8 character cell test failed.
Video 40 x 25 mode test failed.
Video 320 x 200 mode color set 0 test failed.
Video 320 x 200 mode color set 1 test failed.
Video 640 x 200 mode test failed.
Video screen memory page test failed.
Video gray scale test failed.
Video white screen test failed.
Video noise pattern test failed.
Recommended Action
The following steps apply to error
codes 501-xx through 516-xx:
1. Replace the monitor and retest.
2. Replace the Advanced VGA
board
and retest.
3. Replace the system board and
retest.
3-33
Diskette Drive Test Error Codes
The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or
system board functions. Corrective action may require replacement of a diskette, a diskette
drive, or the system board assembly.
Table 3-7
Diskette Drive Test Error Codes
Error Code
600-xx
601-xx
602-xx
603-xx
604-xx
605-xx
606-xx
607-xx
608-xx
609-xx
610-xx
694-xx
697-xx
698-xx
699-xx
Description
Diskette ID drive types test failed.
Diskette format failed.
Diskette read test failed.
Diskette write/read/compute test failed.
Diskette random seek test failed.
Diskette ID media failed.
Diskette speed test failed.
Diskette wrap test failed.
Diskette write protect test failed.
Diskette reset controller test failed.
Diskette change line test failed.
Pin 34 is not cut on 360 KB diskette drive.
Diskette type error.
Diskette drive speed not within limits.
Diskette drive/media ID error.
Recommended Action
The following steps apply to error codes
600-xx through 698-xx:
1. Replace the diskette and retest.
2. Check and/or replace the diskette
power and signal cables and retest.
3. Replace the diskette drive and retest.
4. Replace the system board and retest.
1. Replace the media and retest.
2. Run the Configuration utility and
retest.
Monochrome Video Board Test Error Codes
The 800 series of Diagnostic error codes identifies failures with monochrome video boards or
system board functions. Corrective action may require replacement of a monochrome video
board or the system board assembly.
Table 3-8
Monochrome Video Board Test Error Codes
Error Code
Description
Recommended Action
802-xx
Video memory test failed.
The following steps apply to error codes 802-xx and 824824-xx
Monochrome video text mode xx:
test failed.
1. Replace monitor and retest.
2. Replace the Advanced VGA board and retest.
3. Replace monochrome board and retest.
4. Replace the system board and retest.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-34
Diagnostic Tools
Serial Test Error Codes
The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board
or system board functions. Corrective action may require replacement of the serial/parallel
interface board or the system board assembly.
Table 3-9
Serial Test Error Codes
Error Code
Description
1101-xx
Serial port test failed.
1109-xx
Clock register test failed.
Recommended Action
The following steps apply to error codes
1101-xx
and 1109-xx:
1. Check the switch settings on the
Serial/Parallel Interface board (if
applicable) and retest.
2. Replace the Serial/Parallel Interface
board (if applicable) and retest.
3. Replace the system board and retest.
Modem Communications Test Error Codes
The 1200 series of Diagnostic error codes identifies failures with the modem(s). Corrective
action may require replacement of the modem(s).
Table 3-10
Modem Communications Test Error Codes
Error Code
1201-xx
1202-xx
1203-xx
1204-xx
1206-xx
1210-xx
Description
Modem internal loopback test failed.
Modem time-out test failed.
Modem external termination test failed.
Modem auto originate test failed.
Dial multi-frequency tone test failed.
Modem direct connect test failed.
Recommended Action
The following steps apply to error codes
1201-xx through 1210-xx:
1. Refer to the modem documentation
for correct setup procedures and
retest.
2. Check the modem line and retest.
3. Replace the modem and retest.
3-35
Fixed Disk Drive Test Error Codes
The 1700 series of Diagnostic error codes identifies failures with fixed disk drives, fixed disk
drive controller boards, fixed disk drive cabling, and system board functions. Corrective action
may require replacement of fixed disk drive cables, fixed disk drive controller boards, fixed
disks, or the system board assembly. If your system uses a drive array controller, see the
section for Drive Array Advanced Diagnostics (DAAD).
Table 3-11
Fixed Disk Drive Test Error Codes
Error Code
1700-xx
1701-xx
1702-xx
1703-xx
1704-xx
1705-xx
1708-xx
1709-xx
1710-xx
1715-xx
1716-xx
1717-xx
1719-xx
1736-xx
1799-xx
Description
Fixed disk ID drive types test failed.
Fixed disk format test failed.
Fixed disk read test failed.
Fixed disk write/read/compare test failed.
Fixed disk random seek test failed.
Fixed disk controller test failed.
Fixed disk format bad track test failed.
Fixed disk reset controller test failed.
Fixed disk park head test failed.
Fixed disk head select test failed.
Fixed disk conditional format test failed.
Fixed disk ECC* test failed.
Fixed disk drive power mode test failed.
Drive Monitoring failed.
Invalid fixed disk drive type failed.
Recommended Action
The following steps apply to error codes
1700-xx
through 1799-xx:
1. Run the System Configuration Utility and
verify the drive type.
2. Replace the fixed disk drive signal and
power cables and retest.
3. Replace the fixed disk drive controller
and retest.
4. Replace the fixed disk drive and retest.
5. Replace the system board and retest.
* Error Checking and Correcting
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-36
Diagnostic Tools
Tape Drive Test Error Codes
The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives,
tape drive cabling, adapter boards, or the system board assembly. Corrective action may
require replacement of tape cartridges, tape drive cabling, adapter boards, tape drives, or the
system board assembly.
Table 3-12
Tape Drive Test Error Codes
Error Code
Description
1900-xx
Tape ID failed.
1901-xx
Tape servo write failed.
1902-xx
Tape format failed.
1903-xx
Tape drive sensor test failed.
1904-xx
Tape BOT/EOT test failed.
1905-xx
Tape read test failed.
1906-xx
Tape write/read/compare test failed.
Recommended Action
The following steps apply to error codes
1900-xx through 1906-xx:
1. Replace the tape cartridge and retest.
2. Check and/or replace the signal cable
and retest.
3. Check the switch settings on the
adapter board
(if applicable).
4. Replace the tape adapter board (if
applicable)
and retest.
5. Replace the tape drive and retest.
6. Replace the system board and retest.
3-37
Advanced VGA Board Test Error Codes
The 2400 series of Diagnostic error codes identifies failures with video boards, monitors, or
the system board assembly. Corrective action may require replacement of a monitor, video
boards, or the system board assembly.
Table 3-13
Advanced VGA Board Test Error Codes
Error Code
Description
Recommended Action
The following steps apply to error codes
2402-xx through 2456-xx:
2402-xx
Video memory test failed.
2403-xx
Video attribute test failed.
2404-xx
Video character set test failed.
2. Replace the monitor and retest.
2405-xx
Video 80 x 25 mode 9 x 14 character cell
test failed.
3. Replace the Advanced VGA board or
other video board and retest.
2406-xx
Video 80 x 25 mode 8 x 8 character cell
test failed.
4. Replace the system board and retest.
2407-xx
Video 40 x 25 mode test failed.
2408-xx
Video 320 x 320 mode color set 0 test failed.
2409-xx
Video 320 x 320 mode color set 1 test failed.
2410-xx
Video 640 x 200 mode test failed.
2411-xx
Video screen memory page test failed.
2412-xx
Video gray scale test failed.
2414-xx
Video white screen test failed.
2416-xx
Video noise pattern test failed.
2417-xx
Lightpen text mode test failed, no response.
2418-xx
ECG/VGC memory test failed.
1. Run the System Configuration Utility.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-38
Diagnostic Tools
Advanced VGA Board Test Error Codes continued
Error Code
Description
2419-xx
ECG/VGC ROM checksum test failed.
2420-xx
ECG/VGC attribute test failed.
2421-xx
ECG/VGC 640 x 200 graphics mode test
failed.
2422-xx
2423-xx
2424-xx
2425-xx
2431-xx
ECG/VGC 640 x 350 16-color set test
failed.
ECG/VGC 640 x 350 64-color test failed.
ECG/VGC monochrome text mode test
failed.
2432-xx
ECG/VGC monochrome graphics mode
test failed.
2448-xx
640 x 480 graphics test failure.
2451-xx
320 x 200 graphics (256-color mode) test
failure.
2456-xx
2458-xx
2468-xx
2477-xx
2480-xx
Recommended Action
Advanced VGA Controller test failed.
132-column Advanced VGA test failed.
The following steps apply to error
codes 2458-xx through 2480-xx:
Advanced VGA 256-Color test failed.
1. Run Setup.
Advanced VGA Bit BLT Test.
2. Replace the system board and
retest.
Advanced VGA DAC Test.
Advanced VGA Data Path Test.
Advanced VGA DAC Test.
3-39
32-Bit DualSpeed NetFlex-2 Controller and
32-Bit DualSpeed NetFlex-2 Token Ring
Controller
Test Error Codes
The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed
NetFlex-2/Token Ring Controllers. Corrective action may require replacement of the 32-bit
DualSpeed NetFlex-2/Token Ring Controller.
Table 3-14
32-Bit DualSpeed NetFlex-2 Controller and
32-Bit DualSpeed NetFlex-2 Token Ring Controller
Test Error Codes
Error Code
Description
Recommended Action
6000-xx
Network card ID failed
6001-xx
Network card setup failed
6002-xx
Network card transmit failed
6014-xx
Network card Configuration failed
6016-xx
Network card Reset failed
6028-xx
Network card Internal failed
6029-xx
Network card External failed
6089-xx
Network card Open failed
The following steps apply to error codes
6000-xx through 6089-xx:
1. Check the controller installation in the
EISA slot.
2. Check the interrupt type and number
setting.
3. Check the media connection at the
controller and Multistation Access
Unit (MAU).
4. Check the media speed (4/16 ) and
type Unshielded Twisted
Pair/Shielded Twisted Pair
(UTP/STP) settings.
5. Check the MAU, cabling, or other
network components.
6. Replace the controller.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-40
Diagnostic Tools
Compaq Network Interface Cards
Test Error Codes
The 6000 series of Diagnostic error codes identifies failures with Compaq Network
Interface Cards.
Table 3-15
Compaq Network Interface Cards
Test Error Codes
Error Code
Description
6000-xx
Network card ID failed.
6001-xx
Network card setup failed.
6002-xx
Network card transmit failed.
6014-xx
Network card configuration failed.
6016-xx
Network card reset failed.
6028-xx
Network card internal failed.
6029-xx
Network card external failed.
6089-xx
Network card open failed.
6090-xx
Network card initialization failed.
6091-xx
Network card internal loopback failed.
6092-xx
Network card external loopback failed.
Recommended Action
The following steps apply to error codes
6000-xx
through 6092-xx:
1. Check the controller installation in the
EISA slot.
2. Check the interrupt type and number
setting.
3. Check the media connection at the
controller and Multistation Access Unit
(MAU).
4. Check the media speed (4/16 ) and type
Unshielded Twisted Pair/Shielded
Twisted Pair (UTP/STP) settings.
5. Check the MAU, cabling, or other
network components.
6. Replace the controller.
3-41
SCSI Fixed Disk Drive Test Error Codes
The 6500 series of Diagnostic error codes identifies failures with SCSI fixed disk drives, SCSI
fixed disk drive controller boards, SCSI fixed disk drive cabling, and system board functions.
Corrective action may require replacement of fixed disk drive cables, fixed disk drive
controllers, fixed disks, or the system board assembly. If your system uses a drive array
controller, see the section for Drive Array Advanced Diagnostics (DAAD).
Table 3-16
SCSI Fixed Disk Drive Test Error Codes
Error Code
6500-xx
6502-xx
6505-xx
6506-xx
6509-xx
6523-xx
6528-xx
Description
SCSI Disk ID drive types test failed.
SCSI Disk Unconditional Format test
failed.
SCSI Disk Read Test Failed.
SCSI Disk SA/Media test failed.
SCSI Disk Erase tape test failed.
SCSI Disk Random Read test failed.
Media load/unload test failed.
Recommended Action
The following steps apply to error codes
6500-xx
through 6528-xx:
1. Run the System Configuration Utility and
verify the drive type.
2. Replace the SCSI disk drive signal and
power cables and retest.
3. Replace the SCSI controller and retest.
4. Replace the SCSI disk drive and retest.
5. Replace the system board and retest.
SCSI/IDE CD-ROM Drive Test Error Codes
The 6600 series of Diagnostic error codes identifies failures with the CD-ROM cabling,
CD-ROM drives, adapter boards, or the system board assembly. Corrective action may require
replacement of the CD-ROM cabling, a CD-ROM drive, an adapter board, or the system
board assembly.
Table 3-17
SCSI/IDE CD-ROM Drive Test Error Codes
Error Code
Description
6600-xx
CD-ROM ID failed.
6605-xx
CD-ROM Read failed.
Recommended Action
The following steps apply to error codes
6600-xx through 6605-xx:
1. Replace the CD-ROM media and retest.
2. Check and/or replace the signal cable
and retest.
3. Check the switch settings on the
adapter board
(if applicable).
4. Replace the SCSI controller (if
applicable)
and retest.
5. Replace the CD-ROM drive and retest.
6. Replace the system board and retest.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-42
Diagnostic Tools
SCSI Tape Drive Test Error Codes
The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives,
media changers, tape drive cabling, adapter boards, or the system board assembly. Corrective
action may require replacement of a tape cartridge, tape drive, media changer, tape drive
cabling, adapter board, or the system board assembly.
Table 3-18
SCSI Tape Drive Test Error Codes
Error Code
6700-xx
6706-xx
6709-xx
6728-xx
Description
SCSI Tape ID drive types test failed.
SCSI Disk SA/Media test failed.
SCSI Disk Erase tape test failed.
Media load/unload test failed.
Recommended Action
The following steps apply to error codes
6700-xx through 6728-xx:
1. Run the System Configuration Utility
and verify the drive type.
2. Replace the SCSI Tape drive signal
and power cables and retest.
3. Replace the SCSI controller and
retest.
4. Replace the SCSI Tape drive and
retest.
5. Replace the system board and retest.
Server Manager/R Board Test Error Codes
The 7000 series of Diagnostic error codes identifies failures with the Server Manager/R board.
Corrective action may require replacement of the Server Manager/R board, the Integrated
2400-baud modem, voice ROM, or the battery on the Server Manager/R board.
Table 3-19
Server Manager/R Board Test Error Codes
Error Code
7000-11
7000-12
7000-13
7000-14
7000-15
7000-21
7000-22
7000-23
7000-24
Description
Processor (80186 Timer).
Processor (80186 Registers).
Processor (Watch Dog Timer).
Processor (8570 RAM).
Processor (8570 RTC).
Memory.
Memory Write/Read.
Memory Address.
Memory Refresh Alert.
Recommended Action
For error codes 7000-11 through
7000-46, replace the Server Manager/R
board
and retest.
continued
3-43
Server Manager/R Board Test Error Codes continued
Error Code
7000-25
7000-26
7000-27
7000-28
7000-33
7000-34
7000-35
7000-41
7000-42
7000-43
7000-44
7000-45
7000-46
7000-51
7000-52
7000-53
7000-54
7000-55
7000-56
7000-57
7000-61
7000-62
Description
Memory Increment
Memory Random Data.
Memory Disturb Address.
Memory HBM.
HBM IO.
HBM BMIC.
HBM Video.
ser_int.
ser_int.
ser_ext.
ser_ext.
ser_ext_int.
ser_ext_int.
mdm_int.
mdm_int.
mdm_ext.
mdm_ext.
mdm_ext_int.
mdm_ext_int.
mdm\c\analog.
Voice/DTMF Internal Loopback.
Voice/DTMF Internal Loopback.
7000-78
7000-79
Host ADC Measurements.
Battery.
Recommended Action
For error codes 7000-51 through 700057, replace the Server Manager/R board
Enhanced 2400-Baud Integrated Modem
and retest.
For 7000-61 and 7000-62 error codes,
replace the Server Manager/R board
Voice ROM.
For 7000-78 and 7000-79 error codes,
replace the Server Manager/R board
battery.
Pointing Device Interface Test Error Codes
The 8600 Diagnostic error codes identifies failures with the pointing device (mouse, trackball,
etc.) or the system board assembly. Corrective action may require replacement of the pointing
device or the system board assembly.
Table 3-20
Pointing Device Interface Test Error Codes
Error Code
8601-xx
Description
Recommended Action
Pointing Device Interface test failed.
The following steps apply for the 8601-xx
error code:
1. Replace with a working pointing device
and retest.
2. Replace the system board and retest.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-44
Diagnostic Tools
Drive Array Advanced Diagnostics
(DAAD)
Drive Array Advanced Diagnostics (DAAD) is a DOS-based tool designed to run on all
Compaq products that contain a Compaq Drive Array Controller. The error messages and
codes listed include all codes generated by Compaq products. Your system generates only
codes applicable to your configuration and options.
The two main functions of DAAD are:
■
Collecting all possible information about array controllers in the system
■
Offering a list of all detected problems
NOTE: Refer to the Drive Array Advanced Diagnostics User Guide, found
on the SmartStart CD, for complete details and procedures about this
diagnostic tool.
DAAD works by issuing multiple commands to the array controllers to determine if a problem
exists. This data can then be saved to a file and, in severe situations, this file can be sent to
Compaq for analysis. In most cases, DAAD will provide enough information to initiate
problem resolution immediately.
NOTE: DAAD does not write to the drives or destroy data. It does not
change or remove configuration information.
3-45
Starting DAAD
To start DAAD:
1.
Insert the DAAD diskette into drive A.
2.
Reboot the system - OR - if you are at the DOS prompt, enter the following:
A:DAAD
NOTE: To generate a DAAD report without starting the interactive
portion of the utility, enter the following at the DOS prompt:
DAAD filename
where filename is the name of the file or report.
A dialog box is displayed, indicating the version of DAAD installed. Press the Enter (or ‘C’)
key to continue, or press the Esc (or ‘E’) key to exit without continuing.
1.
If you continue, a Please Wait panel is displayed, indicating that DAAD is identifying
the system parameters.
DAAD gathers all the information it can from all of the array controllers in the system.
The time it takes to gather this information depends on the size of your system.
A second Please Wait panel may be displayed to indicate that the utility is identifying
the ROM version of an array controller in the system.
CAUTION: Do not cycle the power; the utility must perform lowlevel operations that, if interrupted, could cause the controller to
revert to a previous level of firmware if the firmware was softupgraded.
When the information gathering process is complete, the main DAAD screen is displayed.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-46
Diagnostic Tools
Table 3-21 lists DAAD diagnostic messages in alphabetical order.
Table 3-21
DAAD Diagnostic Messages
Message
Description
Recommended Action
Accelerator
board not
detected
Array controller did not detect a
configured array accelerator
board.
Install array accelerator board on array
controller. If an array accelerator board is
installed, check for proper seating on the
array controller board. You may need to run
the System Configuration Utility and disable
the array accelerator board to get this
message off the screen.
Accelerator
error log
List of the last 32 parity errors
on transfers to or from memory
on the array accelerator board.
Displays starting memory
address, transfer count, and
operation (read and write).
If there are many parity errors, you may need
to replace the array accelerator board.
Accelerator
parity read
errors: n
Number of times that read
memory parity errors were
detected during transfers from
memory on array accelerator
board.
If there are many parity errors, you may need
to replace the array accelerator board.
Accelerator
parity write
errors: n
Number of times that write
memory parity errors were
detected during transfers to
memory on the array accelerator
board.
If there are many parity errors, you may need
to replace the array accelerator board.
Accelerator
status:
Permanently
disabled
Array accelerator board has
been permanently disabled. It
will remain disabled until it is
reinitialized using the System
Configuration Utility.
Check the Disable Code field. Run the
System Configuration Utility to reinitialize the
array
accelerator board.
Accelerator
status:
Possible data
loss in cache
Possible data loss detected
during power-up due to all
batteries being below sufficient
voltage level and no presence of
the identification signatures on
the array accelerator board.
There is no way to determine if dirty or bad
data was in
the cache and is now lost.
Accelerator
status:
Temporarily
disabled
Array accelerator board has
been temporarily disabled.
Check the Disable Code field.
3-47
Accelerator
status:
Unrecognized
status
A status returned from the array
accelerator board that DAAD
does not recognize.
Obtain the latest version of DAAD.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-48
Diagnostic Tools
DAAD Diagnostic Messages continued
Message
Description
Recommended Action
Accelerator
status:
Obsolete data
sensed at
reset
During reset initialization obsolete
data was found in the cache. This
was due to the drives being moved
and written to by another
controller.
Nothing needs to be done. The controller
will either write the data to the drivers or
discard the data completely. Normal
operations should continue.
Accelerator
status:
Obsolete data
was written to
drives
During reset initialization obsolete
data was found in the cache. The
obsolete data was written to the
drives, but newer data may have
been overwritten.
If newer data was overwritten, you may
need to restore newer data; otherwise,
nothing needs to be done. Normal
operations should continue.
Accelerator
status:
Obsolete data
was discarded
During reset initialization obsolete
data was found in the cache and it
was discarded (not written to the
drives).
Nothing needs to be done. Normal
operations
should continue.
Accelerator
status: Dirty
data detected.
Unable to write
dirty data to
drives
At least one cache line contains
dirty data that the controller has
been unable to flush (write) to the
drives. This problem usually occurs
when there is a problem with the
drive(s).
Fix the problem with the drive(s). Then the
controller will be able to write the dirty data
to the drives.
Accelerator
status: Dirty
data detected
has reached
limit. Cache
still enabled,
but writes no
longer being
posted
The number of cache lines
containing dirty data that cannot be
flushed (written) to the drives has
reached a preset limit. The cache
is still enabled, but writes are no
longer being posted. This problem
usually occurs when there is a
problem with
the drive(s).
Fix the problem with the drive(s). Then the
controller will be able to write the dirty data
to the drives and posted write operations
will be restored.
Accelerator
status:
Excessive
ECC errors
detected in at
least one
cache line. As
a result, at
least on cache
line is no
longer in use.
At least on line in the cache is no
longer in use due to excessive
ECC errors detected during use of
the memory associated with that
cache line.
Replacement of the cache should be
considered. If cache replacement is not
done the remaining cache lines should
continue to operate properly.
Accelerator
status: Data in
the cache was
Data in the cache was lost, but not
because of the battery being
Check to be sure that the array accelerator
is properly seated. If the error continues
you may need to replace the array
3-49
lost due to
some reason
other than the
battery being
discharged
discharged.
accelerator.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-50
Diagnostic Tools
DAAD Diagnostic Messages continued
Message
Description
Recommended Action
Accelerator
status: Cache
was
automatically
configured
during last
controller
reset. This can
occur when
cacheboard is
replaced with
one of a
different size.
Cache board was probably
replaced with one of a different
size.
Nothing needs to be done. Normal
operations
should continue.
Accelerator
status: Valid
data found at
reset
Valid data was found in posted
write memory at reinitialization.
Data will be flushed to disk.
Not an error or data loss condition. No
action needs to be taken.
Accelerator
status:
Warranty alert
Catastrophic problem with array
accelerator board. Refer to other
messages on Diagnostics screen
for exact meaning of this message.
Replace the array accelerator board.
Adapter/NVRA
M ID mismatch
EISA nonvolatile RAM has an ID
for a different controller from the
one physically present in the slot.
Run the System Configuration Utility.
Battery pack X
below
reference
voltage
Battery pack on the array
accelerator is below the required
voltage levels.
Allow enough time for batteries to recharge
(36 hours). If batteries have not recharged
after 36 hours, replace the array accelerator
board.
Battery X not
fully charged
Battery is not fully charged.
If 75% of the batteries present are fully
charged, the array accelerator is fully
operational. If more than 75% of the
batteries are not fully charged, allow 36
hours to recharge them.
Board not
attached
Array controller configured for use
with array accelerator board, but
one is not attached.
Attach array accelerator board to array
controller.
NVRAM
configuration
present,
controller not
detected
EISA nonvolatile RAM has a
configuration for an array controller
but there is no board in this slot.
Either a board has been removed
from the system or a board has
been placed in the wrong slot.
Place the array controller in the proper slot
or run the System Configuration Utility to
reconfigure nonvolatile RAM to reflect the
removal or new position.
3-51
Compatibility
port problem
detected
Compatibility port configured for
this IDA controller. When DAAD
was verifying this interface, a
serious problem
was detected.
A hardware problem has occurred; replace
the
IDA controller.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-52
Diagnostic Tools
DAAD Diagnostic Messages continued
Message
Description
Recommended Action
Configuration
signature is
zero
DAAD detected that nonvolatile
RAM contains a configuration
signature that is zero. Old versions
of the System Configuration Utility
could cause this.
Run the latest version of System
Configuration Utility to configure the
controller and nonvolatile RAM.
Configuration
signature
mismatch
Array accelerator board configured
for a different array controller
board. Configuration signature on
array accelerator board does not
match the one stored on the array
controller board.
To recognize the array accelerator board,
run the System Configuration Utility.
Controller
communication
failure
occurred
Controller communication
failure occurred.
DAAD was unable to successfully issue
commands to the controller in this slot.
Controller
detected.
NVRAM
configuration
not present
EISA nonvolatile RAM does not
contain a configuration for this
controller.
Run the System Configuration Utility to
configure the nonvolatile RAM.
Controller
firmware
needs
upgrading
Controller firmware is below the
latest recommended version.
Run Options ROMPaq to upgrade the
controller to the latest firmware revision.
Controller
firmware
needs
upgrading
(DAAD Error
102)
Controller is correct, however, IDA
firmware version should be greater
than 1.26.
Obtain the latest firmware.
Controller is
located in
special “video”
slot
Controller is installed in slot for
special video control signals. If
controller is used in this slot, LED
indicators on front panel may not
function properly.
Install the controller in a different slot and
run the System Configuration Utility to
configure the controller and nonvolatile
RAM.
Controller is
not configured
Controller is not configured. If
controller was previously
configured and you change drive
locations, there may be a problem
with placement of the drives.
DAAD examines each physical
drive and looks for drives that have
Look for messages indicating which drives
have been moved. If none appear and drive
swapping did not occur, run the System
Configuration Utility to configure the
controller and nonvolatile RAM. Do not run
the System Configuration Utility if you
believe drive swapping
3-53
Controller
needs
replacing
(DAAD
Error 102)
been moved to a different drive
bay.
has occurred.
IDA firmware is less than version
0.96.
Replace the controller as soon as possible.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-54
Diagnostic Tools
DAAD Diagnostic Messages continued
Message
Description
Recommended Action
Controller
needs
replacing
(DAAD Error
104)
The Intelligent Array Expansion
System firmware is less than
version 1.14.
Replace the controller as soon as possible.
Controller
reported
POST error.
Error Code: x
The controller returned an error
from its internal Power-On Self
Tests.
Replace the controller.
Controller
restarted with
a signature of
zero
DAAD did not find a valid
configuration signature to use to
get the data. Nonvolatile RAM
may not be present
(unconfigured) or the signature
present in nonvolatile RAM may
not match the signature on the
controller.
Run the System Configuration Utility to
configure the controller and nonvolatile RAM.
DAAD
recorded
errors
attempting to
access: X
DAAD found errors while
attempting to access physical
drive X, believed to be
operational. Message followed
by specific information about the
error.
Replace the drive, or correct the condition that
caused
the error.
Disable
command
issued
Posted-writes have been
disabled by the issuing of the
Accelerator Disable command.
This occurred because of an
operating system device driver.
Restart the system. Run the System
Configuration Utility to reinitialize the array
accelerator board.
Drive (bay) X
needs
replacing
(DAAD Error
102)
The 210-megabyte hard drive
has firmware version 2.30 or
2.31.
Replace the drive.
Drive
Monitoring
features are
unobtainable
DAAD unable to get monitor and
performance data due to fatal
command problem such as drive
time-out, or unable to get data
due to these features not
supported on the controller.
Check for other errors (time-outs, etc.). If no
other errors occur, upgrade the firmware to a
version that supports monitor and
performance, if desired.
Drive
Monitoring is
NOT enabled
The monitor and performance
features have not been enabled.
Run the System Configuration Utility to
initialize the monitor and performance
features.
3-55
for drive bay X
Drive time-out
occurred on
physical drive
bay X
DAAD issued a command to a
physical drive and the command
was never acknowledged.
The drive or cable may be bad. Check the
other error messages on the Diagnostics
screen to determine resolution.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-56
Diagnostic Tools
DAAD Diagnostic Messages continued
Message
Description
Recommended Action
Drive (bay) X
firmware
needs
upgrading
Firmware on this physical drive
is below the latest
recommended version.
Run the Options ROMPaq Utility to upgrade
the drive firmware to the latest revision.
Drive (bay) X
has invalid
M&P stamp
Physical drive has invalid
monitor and performance data.
Run the System Configuration Utility to
properly initialize this drive.
Drive X
indicates
position Y
Message indicates which
physical drive appears to be
scrambled or in a drive bay other
than the one for which it was
originally configured.
Examine the graphical drive representation on
DAAD to determine proper drive locations.
Remove drive X and place it in drive position
Y. Rearrange the drives according to the
DAAD instructions.
Drive (bay) X
RIS copy
mismatch
The copies of the RIS on this
drive do not match.
This drive may need to be replaced. Check for
other errors.
Drive (bay) X
upload code
not readable
An error occurred while DAAD
was trying to read the upload
code information from this drive.
If there were multiple errors, this drive may
need to
be replaced.
Drive (bay) X
has loose
cable
The array controller could not
communicate with this drive at
power-up. This drive has not
previously failed.
Check all cable connections first. The cables
could be bad, loose, or disconnected. Turn on
the system and attempt to reconnect
data/power cable to the drive. If this does not
work, replace the cable. If that does not work,
the drive may need to be replaced.
Drive (bay) X
is a
replacement
drive
This drive has been replaced.
This message displays if a drive
is replaced in a fault tolerant
logical volume.
If the replacement was intentional, allow the
drive
to rebuild.
Drive (bay) X
is a
replacement
drive marked
OK
This drive has been replaced
and marked OK by the firmware.
This may occur if a drive has an
intermittent failure (for example,
if a drive has previously failed,
then when DAAD is run, the
drive starts working again).
Replace the drive.
Drive (bay) X
is failed
The indicated physical drive has
failed.
Replace this drive.
Drive (bay) X
has insufficient
capacity for its
configuration
Drive has insufficient capacity to
be used in this logical drive
configuration.
Replace this drive with a larger capacity drive.
3-57
Drive (bay) X
is undergoing
drive recovery
This drive is being rebuilt from
the corresponding mirror or
parity data.
Normal operations should occur.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-58
Diagnostic Tools
DAAD Diagnostic Messages continued
Message
Description
Recommended Action
Drive (bay) X
was
inadvertently
replaced
The physical drive was
incorrectly replaced after another
drive failed.
Replace the drive that was incorrectly
replaced and replace the original drive that
failed. Do not run the System Configuration
Utility and try to reconfigure;
data will be lost.
Duplicate write
memory error
Data could not be written to the
array accelerator board in
duplicate due to the detection of
parity errors. This is not a data
loss situation.
Replace the array accelerator board.
Error occurred
reading RIS
copy from
drive (bay) X
An error occurred while DAAD
was trying to read the RIS from
this drive.
If there were multiple errors, this drive may
need to
be replaced.
FYI: Drive
(bay) X is nonCompaq
supplied
The installed drive was not
supplied by Compaq.
If problems exist with this drive, replace it with
a
Compaq drive.
Identify
controller data
did not match
with NVRAM
The identify controller data from
the array controller did not
match with the information
stored in nonvolatile RAM. This
could occur if new, previously
configured drives have been
placed in a system that has also
been previously configured. It
could also occur if the firmware
on the controller has been
upgraded and the System
Configuration Utility was not run.
Check the identify controller data under the
Inspect Utility. If the firmware version field is
the only thing different between the controller
and nonvolatile RAM data, this is not a
problem. Otherwise, run the System
Configuration Utility.
Identify logical
drive data did
not match with
NVRAM
The identify unit data from the
array controller did not match
with the information stored in
nonvolatile RAM. This could
occur if new, previously
configured drives have been
placed in a system that has also
been previously configured.
Run the System Configuration Utility to
configure the controller and nonvolatile RAM.
Insufficient
adapter
resources
The adapter does not have
sufficient resources to perform
operations to the array
accelerator board. Drive rebuild
Operate the system without the array
accelerator board until the drive rebuild
completes.
3-59
may be occurring.
Less than 75%
batteries at
sufficient
voltage
The operation of the array
accelerator board has been
disabled due to less than 75% of
the battery packs being at the
sufficient voltage level.
Allow sufficient time for the batteries to
recharge
(36 hours). If the batteries have not
recharged after 36 hours, replace the array
accelerator board.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-60
Diagnostic Tools
DAAD Diagnostic Messages continued
Message
Description
Recommended Action
Logical drive X
failed due to
cache error
This logical drive failed due to a
catastrophic cache error.
Replace the array accelerator board and
reconfigure using the System Configuration
Utility.
Logical Drive X
status =
FAILED
This status could be issued for
several reasons. If this logical
drive is configured for No Fault
Tolerance and one or more
drives fail, this status will occur.
If mirroring is enabled, and any
two mirrored drives fail, this
status will occur. If Data
Guarding is enabled, and two or
more drives fail in this unit, this
status will occur. This status may
also occur if another configured
logical drive is in the WRONG
DRIVE REPLACED or LOOSE
CABLE DETECTED state.
Check for drive failures, wrong drive replaced,
or loose cable messages. If there was a drive
failure, replace the failed drive(s) and then
restore the data for this logical drive from the
tape backup. Otherwise, follow the wrong
drive replaced or loose cable detected
procedures.
Logical Drive X
status =
INTERIM
RECOVERY
A physical drive in this logical
drive has failed. The logical drive
is operating in interim recovery
mode and is vulnerable.
Replace the failed drive as soon as possible.
Logical Drive X
status =
LOOSE
CABLE
DETECTED
A physical drive has a cabling
problem.
Turn the system off and attempt to reattach
the cable onto the drive. If this does not work,
replace the cable.
Logical Drive X
status =
NEEDS
RECOVER
A physical drive in this logical
drive has failed and has now
been replaced. This drive needs
to be rebuilt from the mirror drive
or the parity data.
When booting up the system, select the "F1 rebuild drive" option to rebuild the replaced
drive.
Logical Drive X
status =
OVERHEATE
D
The temperature of the
Intelligent Array Expansion
System drives is beyond safe
operating levels and it has shut
down to avoid damage.
Check the fans and the operating
environment.
Logical Drive X
status =
OVERHEATIN
G
The temperature of the
Intelligent Array Expansion
System drives is beyond safe
operating levels.
Check the fans and the operating
environment.
Logical Drive X
A physical drive in this logical
Nothing needs to be done. Normal operations
3-61
status =
RECOVERING
drive has failed and has now
been replaced. The replaced
drive is rebuilding from the mirror
drive or the parity data.
can occur.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-62
Diagnostic Tools
DAAD Diagnostic Messages continued
Message
Description
Recommended Action
Logical Drive X
status =
WRONG
DRIVE
REPLACED
A physical drive in this logical
drive has failed. The incorrect
drive was replaced.
Replace the drive that was incorrectly
replaced. Then, replace the original drive that
failed with a new drive. Do not run the System
Configuration Utility to reconfigure; you will
lose data on the drive.
Loose cable
detected logical drives
may be
marked
FAILED until
corrected
Controller unable to
communicate with one or more
physical drives, probably
because of a cabling problem.
Logical drives may be in a
FAILED state until the condition
is corrected, preventing access
to data on the controller.
Check all controller and drive cable
connections.
Mirror data
miscompare
Data was found at reinitialization
in the posted write memory;
however, the mirror data
compare test failed resulting in
data being marked as invalid.
Data loss is possible.
Replace the array accelerator board.
Mirrored
memory
location errors
Soft errors occurred when
attempting to read the same
data from both sides of the
mirrored memory. Data loss will
occur.
Replace the array accelerator board.
No
configuration
for Accelerator
Board
The array accelerator board has
not been configured.
If the array accelerator board is present, run
the System Configuration Utility to configure
the board, if desired.
SCSI port X,
drive ID Y
firmware
needs
upgrading
Drive’s firmware may cause
problems and should be
upgraded.
Run Options ROMPaq to upgrade the drive’s
firmware to a later revision.
Set
configuration
command
issued
The configuration of the array
controller has been updated. The
array accelerator board may
remain disabled until it is
reinitialized.
Run the System Configuration Utility to
reinitialize the array accelerator board.
Soft Firmware
Upgrade
required
DAAD has determined that your
controller is running firmware
that has been soft upgraded by
the Compaq Upgrade Utility.
Run the Compaq Upgrade Utility to place the
latest firmware on all drives.
3-63
However, the firmware running is
not present on all drives. This
could be caused by the addition
of new drives in the system.
Threshold for
drive (bay) X
violated
This message indicates that a
monitor and performance
threshold for this drive has been
violated.
Check for the particular threshold that has
been violated.
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-64
Diagnostic Tools
DAAD Diagnostic Messages continued
Message
Description
Recommended Action
Threshold
violations for
drive (bay) X
This is a list of the individual
thresholds that have been
violated for this drive.
The drive may need to be replaced. Run the
Compaq Diagnostics Utility to determine if the
drive has been initialized and the threshold
violation warrants
drive replacement.
Unknown
disable code
A code was returned from the
array accelerator board that
DAAD does
not recognize.
Obtain the latest version of DAAD.
Warning bit
detected
A monitor and performance
threshold violation may have
occurred. The status of a logical
drive may not be OK.
Check the other error messages for an
indication of
the problem.
WARNING Drive Write
Cache is
enabled on X
Drive has its internal write cache
enabled. The drive may be a
third-party drive or the drive’s
operating parameters may have
been altered. Condition may
cause data corruption if power to
the drive is interrupted.
Replace the drive with a Compaq supplied
drive, or restore the drive’s operating
parameters.
Wrong
Accelerator
This could mean that either the
board was replaced in the wrong
slot or placed in a system that
was previously configured with
another board type. Included
with this message is a message
indicating the type of adapter
sensed by DAAD and a message
indicating the type of adapter last
configured in EISA nonvolatile
RAM.
Check the diagnosis screen for other error
messages. Run the System Configuration
Utility to update the system configuration.
3-65
Integrated Management Log
On servers supporting the Integrated Management Display, Compaq Integrated Management
Log (IML) replaces the Critical Error Log and Correctable Memory Logs. It records system
events and stores them in an easily viewable form. It marks each event with a time-stamp with
one-minute granularity.
Events listed in the Integrated Management Log are categorized as one of four event
severity levels:
■
Status - indicates that the message is informational only.
■
Repaired - indicates that corrective action has been taken.
■
Caution - indicates a non-fatal error condition.
■
Critical - indicates a component failure.
The Integrated Management Log requires Compaq Operating System-dependent drivers. Refer
to the Compaq Support Software CD for instructions on installing the appropriate drivers.
Multiple Ways of Viewing the Log
You can view an event in the IML in several ways:
■
On the Integrated Management Display
■
From within Compaq Insight Manager
■
From within Compaq Survey Utility
■
From within IML Management Utility
Integrated Management Display
The Integrated Management Display is a Liquid Crystal Display (LCD) panel that presents
information directly at the server, assisting in diagnosing and servicing the server without a
keyboard and monitor.
Compaq Insight Manager
Compaq Insight Manager is a server management tool providing in-depth fault configuration
and performance monitoring of hundreds of Compaq servers from a single management
console. System parameters that are monitored describe the status of all key server
components. By being able to view the events that may occur to these components, you can
take immediate action. You can view and print the event list from within Compaq Insight
Manager by following the instructions that follow. You can also mark a critical or caution
event as repaired after the affected component has been replaced. For example, when a fan that
has failed has been replaced. By marking as repaired, you can lower the severity of the event.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-66
Diagnostic Tools
Viewing the Event List
1.
From Compaq Insight Manager, select the appropriate server, then select View Device
Data. The selected server is displayed with buttons around its perimeter.
2.
Select the Recovery button.
3.
Select Integrated Management Log.
4.
If a failed component has been replaced, select the event from the list, then select
Mark Repaired.
Printing the Event List
NOTE: You can only view the list from the Recovery/Integrated
Management Log screen as described above.
1.
From the Insight Manager, select the appropriate server.
2.
Select the Configuration button.
3.
Select the Recovery button.
4.
Select Print.
Compaq Survey Utility
The Compaq Survey Utility is a serviceability tool available from Windows NT and Novell
NetWare that delivers online-configuration capture and comparison to maximize server
availability. It is delivered on the Compaq Management CD in the SmartStart package or is
available on the Compaq website. Refer to the Compaq Management CD for information on
installing and running the Compaq Survey Utility.
After running the Compaq Survey Utility, you can view the IML by loading the output of the
utility (typically called “survey.txt”) into a text viewer such as Notepad. The event list follows
the system slot information. Once you have opened the text file, you can print it using the print
feature of the viewer.
Compaq IML Management Utility
The Compaq IML Management Utility is a DOS-based tool that gives you the off-line ability
to review, mark corrected, and print events from the IML. It is located on the Compaq
SmartStart and Support Software CD. Refer to the SmartStart Installation for Servers poster,
which ships with the server, for information on how to install and use the IML Management
Utility.
3-67
List of Events
The event list displays the affected components and the associated error messages. Though the
same basic information is displayed, the format of the list may be different, depending on how
you are viewing it: on the Integrated Management Display, from within Compaq Insight
Manager, the IML management utility, or from within the Compaq Survey Utility. An example
of the format of an event as displayed on the Integrated Management Display is as follows:
**001 of 010**
---caution--03/19/1997
12:54 PM
FAN INSERTED
Main System
Location:
System Board
Fan ID: 03
**END OF EVENT**
Table 3-22
Event Messages
Event Type
Event Message
Machine Environment
Fan Failure
System Fan Failure (Fan X, Location)
Fan Inserted
System Fan Inserted (Fan X, Location)
Fan Removed
System Fan Removed (Fan X, Location)
Fans Not Redundant
System Fans Not Redundant
Overheat Condition
System Overheating (Zone X, Location)
Main Memory
Correctable Error threshold
exceeded
Corrected Memory Error threshold passed (Slot X, Memory
Module X)
Corrected Memory Error threshold passed (System Memory)
Uncorrectable Error
Corrected Memory Error threshold passed (Memory Module
unknown)
Uncorrectable Memory Error (Slot X, Memory Module X)
Uncorrectable Memory Error (System Memory)
Uncorrectable Memory Error (Memory Module unknown)
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-68
Diagnostic Tools
Event Messages continued
Event Type
Event Message
Processor
Correctable Error Threshold
exceeded
Uncorrectable Error
Host Bus Error
EISA Bus
Processor Correctable error Threshold passed (Slot X, Socket X)
Processor Uncorrectable internal error (Slot X, Socket X)
Unrecoverable Host Bus Data Parity Error
Unrecoverable Host Bus Address Parity Error
EISA Expansion Bus Master Timeout (Slot X)
EISA Expansion Bus Slave Timeout
EISA Expansion Board Error (Slot X)
EISA Expansion Bus Arbitration Error
PCI Bus Error
PCI Bus Error (Slot X, Bus X, Device X, Function X)
Power Subsystem
Power Supply Failure
System Power Supply Failure (Power Supply X)
Power Supply Inserted
System Power Supply Inserted (Power Supply X)
Power Supply Removed
System Power Supply Removed (Power Supply X)
Power Supply Not
Redundant
System Power Supplies Hot Redundant
System Configuration
Battery Low
Power Module Failure
Real-Time Clock Battery Failing
A CPU Power Module (System Board, Socket X)
A CPU Power Module (Slot X, Socket X)
System Power Modules Not Redundant
Power Modules Not
Redundant
System AC Power Problem (Power Supply X)
System AC Power Overload (Power Supply X)
AC Voltage Problem
Power AC Overload
Automatic Server
Recovery
System Lockup
ASR Lockup Detected: Cause
Operating System
System Crash
Blue Screen Trap: Cause [NT]
Kernel Panic: Cause [UNIX]
Abnormal Program Termination: Cause [NetWare]
Automatic OS Shutdown
Automatic Operating System Shutdown Initiated Due to Fan Failure
3-69
Automatic Operating System Shutdown Initiated Due to Overheat
Condition
Fatal Exception (Number X, Cause)
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-70
Diagnostic Tools
Rapid Recovery Services
Compaq servers provide rapid recovery services for diagnosing and recovering from errors.
These tools are available for local and remote diagnosis and recovery.
Rapid recovery means fast identification and resolution of complex faults. The Rapid
Recovery Engine and Insight Management Agents notify the system administrator when a
failure occurs, ensuring that the server experiences minimal downtime. You enable these
features through the System Configuration Utility. These integrated server management
features are:
■
Automatic Server Recovery-2 (ASR-2)
■
Server Health Logs (on servers not supporting Integrated Management Logs)
■
Storage Fault Recovery Tracking
■
Storage Automatic Reconstruction
■
Network Interface Fault Recovery Tracking
■
Memory Fault Recovery Tracking (with option upgrade kit)
These are discussed in more detail on the Systems Reference Library CD (SRL).
Automatic Server Recovery-2
Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating
system or the Compaq Utilities. To use this feature, you must use the System Configuration
Utility to install Compaq Utilities in the system partition.
You can tell ASR-2 to restart your server after a critical hardware or software error occurs.
Using the Compaq System Configuration Utility, configure the system for either automatic
recovery or for attended local or remote access to diagnostic and configuration tools.
You can also configure ASR-2 to page an administrator when the system restarts. ASR-2
depends on the application and driver that routinely notify the ASR-2 hardware of proper
system operations. If the time between ASR-2 notifications exceeds the specified period, ASR2 assumes a fault has occurred and initiates the recovery process.
To configure ASR-2:
1.
Execute the System Configuration Utility.
2.
Select View and Edit Details.
3.
Set the software error recovery status to Enabled.
4.
Set the software error recovery time-out.
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The available recovery features are:
■
Software Error Recovery – automatically restarts the server after a software-induced
server failure
■
Environmental Recovery – allows the server to restart when temperature, fan, or AC
power conditions return to normal
Unattended Recovery
For unattended recovery, ASR-2 performs the following actions:
■
Logs the error information to the IML
■
Resets the server
■
Pages you (if a modem is present and you selected paging)
■
Tries to restart the operating system. Often the server restarts successfully, making
unattended recovery the ideal choice for remote locations where trained service
personnel are not immediately available.
ASR-2 tries to restart the server up to 10 times. If ASR-2 cannot restart the server within 10
attempts, it places a critical error in the Integrated Management Log, starts the server into
Compaq Utilities, and enables remote access (if you configured remote access).
To use this level of ASR-2, you must configure ASR-2 to load the operating system after
restart.
Attended Recovery
For attended recovery, ASR-2 performs the following actions:
■
Logs the error information to the IML
■
Resets the server
■
Pages you (if a modem is present and you selected Paging)
■
Starts Compaq Utilities from the hard drive
■
Enables remote access
During system configuration, these utilities are placed on the system utilities partition of the
hard drive.
If you have configured for dial-in access and have a modem with an auto-answer feature
installed, you can dial in and remotely diagnose or reconfigure the server.
If you have configured the Compaq Utilities for network access, you can access the utilities
over the network. You can use Compaq Insight Manager for dial-in or network access.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
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Diagnostic Tools
Hardware Requirements
To use this level of ASR-2 over a modem, you need the following:
■
Compaq modem or optional Hayes modem
■
System Configuration Utility and Diagnostics Utility installed on the system partition of
the hard drive
■
ASR-2 configured to load Compaq Utilities after restart
You can also run Compaq Utilities remotely over an IPX or IP network using the
Network feature:
■
To use Compaq Utilities on an IPX network, you must have Compaq Insight Manager
2.0 or later or an NVT (Novell Virtual Terminal) Terminal Emulator with VT100 or
ANSI terminal capabilities.
■
To use Compaq Utilities on an IP network, you must have Compaq Insight Manager
2.10 or later, or a Telnet Terminal Emulator with VT100 or ANSI capabilities.
If you are notified that ASR-2 restarted the server and you have restarted to Compaq Utilities,
use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical
Error Log. Run Diagnostics to diagnose and resolve the problem.
You can configure ASR-2 to restart the server into Compaq Utilities to diagnose the critical
error, or to start the operating system to return the server to operational status as rapidly
as possible.
When you enable ASR-2 to start the operating system, the server tries to start from the primary
partition. In this mode, ASR-2 can page you if a critical error occurs, but you cannot access
Compaq Utilities.
When you enable ASR-2 to start Compaq Utilities, your server restarts after a critical error and
loads Compaq Utilities from the system partition on the hard drive.
You can configure your server to start Compaq Utilities in four different ways:
■
Without remote console support; for example, to run Compaq Utilities from the server
console only
■
With remote console support using modems for dial-in access
■
With remote console support using a modem to dial a predetermined telephone number
■
With remote console support through a network connection (IP or IPX)
3-73
Compaq Integrated Remote Console
The standard Compaq Integrated Remote Console performs a wide range of configuration
activities. Some of the console’s features include
■
Accessible using ANSI terminal
■
Operates independently of the operating system
■
Provides for remote server reboot
■
Provides access to system configuration
■
Uses out-of-band communication with dedicated management modem installed in
the server
For more information, see the Integrated Remote Console User Guide, that shipped with
your server.
IMPORTANT: Before configuring ASR-2, verify that the System
Configuration Utility and Diagnostics software are installed on the system
partition. ASR-2 must have this to start Compaq Utilities after a system
restart. Compaq recommends this even if you configure ASR-2 to start the
operating system.
Compaq Health Driver
The Compaq Health Driver continually resets the ASR-2 timer according to the frequency you
specified in the System Configuration Utility (for example, 10 minutes). If the ASR-2 timer
counts down to zero before being reset, due to an operating system crash or a server lock-up,
ASR-2 restarts the server into either Compaq Utilities or the operating system (as indicated by
the System Configuration parameters). The default value is 10 minutes. The allowable settings
are 5, 10, 20, and 30 minutes.
For remote and off-site (unattended) servers, setting the software error recovery time-out for 5
minutes reduces the server downtime and allows the server to recover quickly. For local
(attended) servers located onsite, you can set the software error recovery time-out for 20 or 30
minutes, giving you time to arrive at the server if you wish to manually diagnose the problem.
The Compaq Health Driver is independent of the ASR-2 timer. You should load it enabling the
ASR-2 timer. This allows the driver to detect and log information about numerous hardware
and software errors in the IML. However, you cannot enable the ASR-2 timer without loading
the Compaq Health Driver.
Before ASR-2 restarts the server, it will record any information available about the condition
of the operating system in the Critical Error Log, or the IML depending on the server support.
This information can be used to diagnose an operating system crash or server lock-up, while
still allowing the server to be restarted.
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Diagnostic Tools
The following ASR-2 flow chart shows you the sequence of events after a hardware or
software error occurs:
Hardware/Software error occurs
|
Error records in the Critical Error Log,
or the Integrated Management Log,
depending on your server
configuration.
|
Operating System halts normal
operation
|
ASR Timer expires
|
Server is reset
|
If a modem is installed and paging
is enabled, the Server Failure
Notification pager alert is sent to
the Server Administrator
|
Unattended server boots the
Operating System

If the server continues experiencing
hardware/software errors and the
number of ASR cycles exceed the
specified number of recovery
attempts, the server will log an error
to the Server Health Log or the
Integrated Management Log and
boot the Compaq Utilities from the
system partition on the hard drive
---Or---
Server boots the Compaq Utilities
on the system partition on the
hard drive
|
If a modem is installed, ASR puts
the modem on auto answer so that
the Server Administrator can dial in
using third party terminal emulator
software to remotely run the
Compaq Utilities to identify the
source of the fault
|
Or
|
Local Server Administrator runs
Compaq Utilities from server
console to identify the source of
the fault
Figure 3-1. ASR-2 flow chart
3-75
Booting into Compaq Utilities
When you enable ASR-2 to start into Compaq Utilities and a critical error occurs, the
operating-system-specific Health Driver logs the error information in the Critical Error Log or
the IML and the ASR-2 feature restarts the server. When the system reinitializes, the system
pages the designated administrator (if enabled), and starts Compaq Utilities from the hard
drive.
If Dial-In status is enabled, the modem is placed in auto-answer mode. If you enable Dial-Out
status, you are automatically enabled for Dial-In.
If Network Status is enabled, the appropriate network support software is loaded, depending on
the network protocol, IP or IPX. This allows remote access via the network.
IMPORTANT: Compaq Utilities are loaded from a specially created system
partition on the hard drive. This partition was configured during server
configuration.
You can access the server and view the Server Health Logs (in servers not supporting the IML)
remotely by modem, in-band over the network, or directly from the server. For modem access,
you must have either Compaq Insight Manager 2.0 or above or have a VT100 or ANSI
terminal type device. You may use a standard CRT with VT100 or ANSI emulation capability,
or you may use a PC with a VT100 or ANSI terminal emulation package. The communication
parameters must be set for 8 data bits, no parity, and 1 stop bit.
You can also enable ASR-2 to allow network access using the Network Status feature in the
System Configuration Utility. You must have either Compaq Insight Manager 2.0 or greater or
a Novell Virtual Terminal (NVT) emulator on an IPX network to use this feature. You must
also have version 2.24 or later of the System Configuration Utility. For IP access, you must
have either Compaq Insight Manager 2.10 or later, or a Telnet Terminal emulator to use this
feature. You also must have version 2.24 or later of the System Configuration Utility.
The System Configuration Utility settings should resemble the settings in the following table
when you enable ASR-2 to start into Compaq Utilities.
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Diagnostic Tools
Table 3-23
Compaq System Configuration Utility Pager Settings
for Booting into Compaq Utilities
Pager Data
Setting
Description
Pager
status
Enabled
Indicates if the pager feature is enabled or disabled.
Pager dial
string
ATDT
555-5555
Indicates the pager dial string and delay before the pager
message. Pagers typically use one of the following formats:
Local pagers: ATDT 555-5555
Wide area pagers: ATDT 1-800-555-5555,1234567#
Pager
message
1234567#
Represents a unique number (maximum seven digits, numeric
only) that you must designate to identify the server on your pager
display. The ROM adds a three-digit code to the front of this
number. The first two indicate the subsystem and the third
indicates the severity of the error that caused the alert. The #
symbol usually terminates the message. If no message is required,
delete
the # symbol.
Pager test
Select to
test pager
setup
Use this to test the current pager settings. Press Enter to dial the
pager number, and the pager message (if present) displays. You
must configure the computer before testing the pager and the
Pager Status must be set to Enabled. Do not test the pager if you
are running remotely and are using only one modem.
Serial
interface
COM1
Select the communications port for the modem used by the pager
and the remote ASR-2 functions. The options are COM1 and
COM2.
Dial-in
status
Enabled
Set Dial-In Status to Enabled. Be sure the Reset Boot option is set
to Boot Compaq Utilities. When the system starts because of an
ASR reset, it starts to the Compaq Utilities, sets the Management
Modem to auto-answer, and waits for the administrator to dial in
and run the Compaq Utilities.
You automatically disable this option when you configure the
software error recovery start option to Boot Operating System.
When ASR pages you, you cannot dial in unless ASR-2 exceeds
10, the threshold number of server restart retries. When this
happens, ASR-2 restarts the server into the Compaq Utilities and
places the modem in auto-answer mode.
continued
3-77
Compaq System Configuration Utility Pager Settings
for Booting into Compaq Utilities continued
Pager Data
Dial-out status
Setting
Enabled
Description
Allows ASR-2 to dial out to a remote workstation. If you selected
this option,
Dial-In Status is automatically selected.
To use the dial-out feature, set Dial-Out Status to Enabled and
set the Dial-Out String to the correct phone number. You must
also set the Reset Boot option to Boot Compaq Utilities. When
the system restarts because of an ASR reset, the administrator
is paged via Pager Status and Pager Dial String, the system
restarts to the Compaq Utilities, and dials out to the phone
number provided in the Dial-Out string. The dial-out number will
be tried five times. If it fails to connect after five attempts, the
modem is put in auto-answer mode.
Dial-out string
555-1234
Enter the dial string followed by the remote computer telephone
number.
Network status
Enabled
To allow network access to Compaq Utilities, set Network Status
to Enabled and make sure the Reset Boot option is set to Boot
Compaq Utilities.
Network
protocol
To use IPX network access, set Network Protocol to IPX. When
the system restarts to the Compaq Utilities because of an ASR
reset, it loads IPX network support. This enables remote access
via NVT.
To use IP network access, set Network protocol to IP. Also
make sure to set Network IP address, Network IP net mask, and
Network IP router address. When the system restarts to the
Compaq Utilities because of an ASR reset, it loads IP network
support. This enables remote access via Telnet.
NOTE: The Network Status must be set to Enabled for network
access.
Network
controller
Compaq
For all Compaq Standard Network Controllers.
Network host
name
CPQHOU
Enter the network name of the server. Use underscores instead
of spaces within the name, for example, Compaq_Server. If you
are using IPX network access to the Compaq Utilities, this
server name is used to advertise NVT host services. This server
name displays in the Compaq Insight Manager server list when it
determines it can communicate via NVT. Set this name to be the
same as the server name you assign when the host OS is
running.
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Diagnostic Tools
Network card
slot
Slot #
Select the slot number of the network interface card you wish to
use for network access to Compaq Utilities.
Network frame
type
ETHERNE
T_I I
Select the frame type for your network. Selections include both
Ethernet and Token Ring topologies.
continued
3-79
Compaq System Configuration Utility Pager Settings
for Booting into Compaq Utilities continued
Pager Data
Setting
Description
Network IP
address
Enter the IP address for this server in standard dot notation.
Network IP
net mask
Enter the net mask for this server in standard dot notation.
Network IP
router
address
Enter the router to be used for this server in standard dot
notation.
NOTE: This is not used if you select Custom for Network
controller. You
must enter your IP address in the NET. CFG file that you load
into the
system partition.
NOTE: This is not used if you select Custom for network
controller. You
must enter your IP address in the NET. CFG file that you load
into the
system partition.
NOTE: This is not used if you select Custom for network
controller. You
must enter your IP address in the NET. CFG file that you load
into the
system partition.
If you configure the server to boot into Compaq Utilities, it prepares for remote
communications. You can remotely run Diagnostics software, Inspect Utility, or System
Configuration Utility using a workstation running terminal emulation software, such as
Compaq Insight Manager or PC Anywhere.
Booting into the Operating System
When you enable ASR-2 to restart into the operating system and a critical error occurs, ASR-2
logs the error in the Critical Error Log or IML and restarts the server. The system ROM pages
the designated administrator, and executes the normal restart process.
IMPORTANT: When you enable ASR-2 to restart into the operating system,
Modem Dial-In Status, Network Status, and Modem Dial-Out Status are
automatically disabled. In this mode, ASR-2 can page you if a critical error
occurs, but you cannot access the server, and the server cannot dial out to a
remote workstation.
During the recovery process, the ASR-2 feature tries to restart the server up to 10 times. If the
ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the Critical
Error Log or IML Log restarts the server into the Compaq Utilities, and puts the modem into
auto-answer mode.
Your System Configuration Utility setting should resemble the following when you enable
ASR to restart into the operating system:
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Diagnostic Tools
■
Serial interface
COM1
■
Dial-in status
Disabled
■
Dial-out status
Disabled
■
Dial-out string
555-1234
■
Network status
Disabled
■
Network protocol
IPX
■
Network controller
Compaq
■
Network host name
CPQHOU
■
Network card slot
Slot #
■
Network frame type
ETHERNET_II
■
Network IP address
xxx.xxx.xxx.xxx
■
Network IP net mask
xxx.xxx.xxx.xxx
■
Network IP router
address
xxx.xxx.xxx.xxx
ASR-2 Security
The standard Compaq password features function differently during ASR-2 than during a
typical system startup.
During ASR-2, the system does not prompt for the Power-On Password. This allows the ASR-2
to restart the operating system or Compaq Utilities without user intervention.
To maintain system security, set the server to boot in Network Server Mode (an option in the
System Configuration Utility). This option ensures that the server keyboard is locked until you
enter the Keyboard Password.
Select an Administrator Password (an option in the System Configuration Utility). During
attended ASR-2 (local or remote), you must enter this Administrator Password before any
modifications can be made to the server configuration.
Server Health Logs
In some servers, Server Health Logs are replaced by the IML, if it is supported. See
“Integrated Management Display” in this chapter for more information.
The Server Health Logs contain information to help identify and correct any server failures
and correlate hardware changes with server failure. The Server Health Logs are stored in
nonvolatile RAM and consist of the Critical Error Log and the Revision History Table.
If errors occur, information about the errors is automatically stored in the Critical Error Log.
Whenever boards or components (that support revision tracking) are updated to a new revision,
the Revision History Table will be updated.
3-81
Critical Error Log
The Critical Error Log records memory errors, as well as catastrophic hardware and software
errors that cause the system to fail. This information helps you quickly identify and correct the
problem, thus minimizing downtime.
You can view the Critical Error Log through the Compaq Insight Manager. The Diagnostics
Utility either resolves the error or suggests corrective action in systems that do not support
event logs.
The Critical Error Log identifies and records all the following errors. Each error type is briefly
explained below.
Table 3-24
Critical Error Log Messages
Message
Description
Abnormal Program
Termination
The operating system has encountered an abnormal situation that has
caused a
system failure.
ASR-2 detected by
ROM
An ASR-2 activity has been detected and logged by the system ROM.
ASR-2 Test Event
The System Configuration Utility generated a test alert.
Automatic Server
The system detected a data error in base memory following a reset due to
Recovery Base Memory the Automatic Server Recovery-2 (ASR-2) timer expiration.
Parity Error
Automatic Server
Recovery Extended
Memory Parity Error
The system detected a data error in extended memory following a reset
due to the ASR-2 timer expiration.
Automatic Server
Recovery Memory
Parity Error
The system ROM was unable to allocate enough memory to create a
stack. Then, it was unable to put a message on the screen or continue
booting the server.
Automatic Server
Recovery Reset Limit
Reached
The maximum number of system resets due to ASR-2 timer expiration has
been reached, resulting in the loading of Compaq Utilities.
Battery Failing
Low system battery warning. Replace battery within 7 days to prevent loss
of nonvolatile configuration memory. Failure of the battery supporting the
system’s nonvolatile RAM
is imminent.
Caution: Temperature
Exceeded
The operating system has detected that the temperature of the system has
exceeded the caution level. Accompanying data in the log notes if an autoshutdown sequence has been invoked by the operating system.
Diagnostic Error
An error was detected by the Diagnostics Utility. See the specific error
code in this chapter for a detailed explanation.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
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Diagnostic Tools
Error Detected On Boot The server detected an error during the Power-On Self-Test (POST).
Up
Processor Prefailure
A CPU has passed an internal corrected error threshold; excessive internal
ECC
cache errors .
continued
3-83
Critical Error Log Messages continued
Message
NMI - PCI Bus Parity
Error
Description
A parity error was detected on the PCI bus.
NMI - Expansion Board A board on the expansion bus indicated an error condition, resulting in a
Error
server failure.
NMI - Expansion Bus
Master Time-Out
A bus master expansion board in the indicated slot did not release the bus
after its maximum time, resulting in a server failure.
NMI - Expansion Bus
Slave Time-Out
A board on the expansion bus delayed a bus cycle beyond the maximum
time, resulting in
a server failure.
NMI - Fail-Safe Timer
Expiration
Software was unable to reset the system fail-safe timer, resulting in a
server failure.
Processor Exception
The indicated processor exception occurred.
NMI - Processor Parity
Error
The processor detected a data error, resulting in a server failure.
Server Manager Failure An error occurred with the Server Manager/R.
NMI - Software
Generated Interrupt
Detected Error
Software indicated a system error, resulting in a server failure.
Caution: Temperature
Exceeded
The operating system has detected that the temperature of the system has
exceeded the caution level. Accompanying data in the log notes if an autoshutdown sequence has been invoked by the operating system.
Abnormal Program
Termination
The operating system has encountered an abnormal situation that has
caused a
system failure.
ASR-2 Test Event
The System Configuration Utility generated a test alert.
NMI- Automatic Server
Recovery Timer
Expiration
The operating system has received notice of an impending ASR-2 timer
expiration.
Required System Fan
Failure
The required system fan has failed. Accompanying data in the log notes if
an auto-shutdown sequence has been invoked by the operating system.
UPS A/C Line Failure
Shutdown or Battery
Low
The UPS notified the operating system that the AC power line has failed.
Accompanying data indicates if an auto-shutdown sequence has been
invoked or if the battery has been
nearly depleted.
ASR-2 detected by
ROM
An ASR-2 activity has been detected and logged by the system ROM.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
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Diagnostic Tools
Revision History Table
Some errors can be resolved by reviewing changes to the server configuration. The server has
an Automatic Revision Tracking (ART) feature that helps you review recent changes to the
server configuration.
One ART feature is the Revision History Table, which contains the hardware version number
of the system board and any other system boards providing ART-compatible revision
information. This feature lets you determine the level of functionality of an assembly in a
system without opening or powering down the unit.
Table 3-25
Revision History Format
Current Revisions
Data
10/31/95
System Board Revision
03
Assembly Version
1
Functional Revision Level
C
Processor 01 Revision
01
Assembly Version
1
Functional Revision Level
A
Previous Revisions
Date
03
System Board Revision
03
Assembly Version
1
Functional Revision Level
C
Processor 01 Revision
01
Assembly Version
1
Functional Revision Level
A
The Revision History Table is stored in nonvolatile RAM and is accessed through Inspect
Utility and Compaq Insight Manager.
3-85
Storage Fault Recovery Tracking
This feature tracks over 12 failure-indication parameters, such as time-outs, spin-up, and selftest errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem
components and to recover from controller or hard drive failure.
Storage Automatic Reconstruction
This feature automatically reconstructs data to an online spare or to a replaced drive if a drive
fails. To use the reconstruction feature, you must configure your server for drive mirroring or
data guarding. The reconstruction decreases system downtime by allowing rapid recovery to
full system operation if a drive fails.
Network Interface Fault Recovery Tracking
This feature tracks over 20 failure indication parameters, such as alignment errors, lost frames,
and frame copy errors, of Ethernet and Token Ring network interfaces. It decreases network
downtime by enabling diagnosis of actual network interface failures.
Memory Fault Recovery Tracking
This feature inspects the operation of the memory subsystem looking for uncorrectable
memory errors.
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Diagnostic Tools
Remote Service Features
Compaq servers have the following management features that you can access by modem or
network:
Table 3-26
Compaq Servers Remote Management Features
Feature
Description
Service Session
Provides remote access to all the utilities on the system partition, including
Diagnostics utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics
(DAAD), and the System Configuration Utility. Also provides the capability
for remote file transfer services to and from the system partition.
Disk-Based
Diagnostics
Provides remote diagnostic capability after you configure ASR-2 and the
reset restart option to restart from Compaq Utilities. Also allows you to
view Health Logs. Disk-based diagnostics can also be run locally. Press
F10 during the restart process when the cursor moves to the upper-right
corner of the monitor.
Server Restart
Provides the ability to restart the server remotely from Compaq Insight
Manager while the operating system is running. Allows the server to
restart back to the operating system or restart to the system partition.
Provides a complete system reset to all peripherals. If you select Boot to
Compaq Utilities from Compaq Insight Manager, Compaq Utilities loads
the appropriate remote services so that remote access is available. If
network status is enabled, network support is loaded. If Dial-In status is
enabled, the modem is set to
auto-answer.
Configuration Utility
Allows you to run the System Configuration Utility remotely. You can also
run the remote configuration utility locally. Press F10 during the restart
process when the cursor moves to the upper-right corner of the monitor.
Firmware Updates
Allows you to update the server firmware remotely. Uses firmware images
on the system partition that might have been previously uploaded with the
file transfer services.
3-87
ROMPaq
Using flash ROM in Compaq servers allows the firmware (BIOS) to be upgraded with system
or option ROMPaq utilities. To upgrade the ROM:
■
Run the ROMPaq utility from the system partition, or
■
Insert a ROMPaq diskette into drive A and cold boot the system.
The ROMPaq utility then checks the system and provides a choice (if more than one exists) of
ROM revisions to which the system can be upgraded. This procedure is the same for both
system and option ROMPaq utilities.
CAUTION: Do not turn the power off during a firmware upgrade. A
loss of power during upgrade may corrupt the firmware and prevent
the system from booting.
Compaq Insight Manager
Compaq Insight Manager is the Compaq application for easily managing network devices.
Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control
of your servers.
Features of Compaq Insight Management
Compaq Insight Management features include:
■
Comprehensive Fault Management - For all major subsystems, including pre-failure
alerting for disks, memory, and Pentium Pro processors.
■
Integration Management - In conjunction with SmartStart, allows you to effectively
deploy and manage configurations throughout the enterprise using the Integration
Server and Insight Version Control.
■
Performance Management - Sets performance and capacity thresholds for management
variables related to CPU and bus utilization, NIC throughput, logical disk capacity,
and more.
■
Workstation Management - Monitors and manages Compaq Professional Workstations.
■
Client Management - Manages faults and assets on Compaq Deskpro computers.
■
Netelligent Management - Receives alarms from Netelligent devices. Full management
of Netelligent devices is supported through integration with Compaq Netelligent
Management Software.
Compaq ProLiant 1850R Servers Maintenance and Service Guide
3-88
Diagnostic Tools
■
Asset Management - Exports asset information from the Compaq Insight Manager
database to leading database and spreadsheet applications.
■
Remote Management - Manages in-band or out-of-band devices, online or offline, from
any location.
■
Reporting - Using Automatic Data Collection, gathers historic performance information
for graphing or export purposes.
■
Integration with Enterprise Management Platforms - Provides integration with leading
management platforms including HP OpenView, IBM NetView, SunNet Manager, and
Microsoft Systems Management Server.
Compaq Insight Management Software
Architecture
The Compaq Insight Management software architecture is typical of other network
management solutions. It has a client/server architecture and is composed of agent software
(Compaq Insight Management Agents) and the management application software (Compaq
Insight Manager).
Insight Management Agents
Insight Agents operate on Compaq systems (such as servers and workstations), performing indepth monitoring of the system's state by collecting and measuring system parameters. These
parameters indicate the current state of subsystems by counting the occurrence of particular
events (for example, the number of read operations performed on a disk drive) or monitoring
the state of a critical function (such as whether the cooling fan is operating).
Insight Desktop Agents operate on Compaq Deskpro computers monitoring functions that
include temperature sensing and disk pre-failure alerting.
Insight Agents provide information to management applications such as Compaq Insight
Manager, and can generate alarm notifications if significant changes occur in the fault or
performance aspects of system operation. Information is delivered to and from the Insight
Agents by the industry-standard Simple Network Management Protocol or SNMP.
Compaq Insight Manager
Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control
of your Compaq hardware. In the unlikely event of hardware failures, Compaq Insight
Manager also provides a full complement of remote maintenance and control facilities.
For additional information, refer to the online Compaq Insight Manager User Guide on the
Systems Reference Library CD that accompanied your server.
4-1
Chapter 4
Connectors, Switches, and
Jumpers
This chapter provides connector, switch, and jumper information for the Compaq ProLiant
1850R Servers.
System Board
The Compaq ProLiant 1850R Server system boards contain the system maintenance
switchbank and the external battery jumper.
Switch SW1 - System Maintenance Switchbank
Switch SW1 is a six-position switchbank (S1-S6) that controls the security features and
maintenance of the computer.
SW1
ON
1 2 3 45 6
Figure 4-1. Location of the system board switch SW1
Compaq ProLiant 1850R Servers Maintenance and Service Guide
4-2
Connectors, Switches, and Jumpers
The following table defines the function for each switch setting of SW1. The default positions
are indicated below.
CAUTION: Setting the processor switchbanks incorrectly can result
in permanent damage to the processor and/or data loss.
Table 4-1
System Maintenance Switch Settings - SW1
Switch
Function
Set to ON
Set to OFF
1
Video Disable
Override
Disable Embedded Video
Always
ROM auto-detects for
an optional video
card. If one is not
found, then the
onboard video is
enabled.
2
Lock
Configuration
Locks system
configuration
Allows configuration
to be changed.
3
Rack Mount
* Rack Mount
Configuration
Tower Configuration
4
Diskette
Override
Overrides configuration
and allows booting from
diskette
* Booting from
diskette is controlled
by the configuration.
5
Power-ON
Password
Power-ON password is
disabled.
* Power-ON password
is enabled (through
system configuration).
6
Maintenance
Places server in
maintenance mode for
testing.
* Places server in
normal mode.
* Must be set as shown for the server to operate correctly.
4-3
SCSI Devices
No two SCSI devices connected to the same SCSI controller can have the same SCSI ID. If
another SCSI device is connected to the same controller, check its SCSI ID in the Compaq
System Configuration Utility before beginning installation procedures for an additional drive
(see Chapter 3). The SCSI ID is set by jumpers ID 2, ID 1, and ID 0 located on each SCSI
device.
The following chart provides the SCSI ID jumper settings for Compaq SCSI hard drives.
Table 4-2
SCSI ID Settings
SCSI ID
Bit 2
Bit 1
Bit 0
6
ON
ON
OFF
5
ON
OFF
ON
4
ON
OFF
OFF
3
OFF
ON
ON
2
OFF
ON
OFF
1
OFF
OFF
ON
0
OFF
OFF
OFF
Compaq ProLiant 1850R Servers Maintenance and Service Guide
4-4
Connectors, Switches, and Jumpers
Rear Panel Connectors
The Compaq ProLiant 1850R rear panel connectors are illustrated below. See Table 4-3 for
connector names.
13
12
11
4
3
2
1
1
2
3
4
5
6
7
8
9
10
Figure 4-2. Rear panel connectors
Table 4-3
Rear Panel Connectors
Reference
Connector
1
RJ-45 Network
2
Video
3
External fast SCSI-2 connector, channel B
4
Parallel/printer port
5
Serial B (COM 2)
6
Serial A (COM 1)
7
Keyboard
8
Mouse
9
Optional hot-pluggable redundant power supply
:
Standard hot-pluggable power supply
;
External SCSI port
<
External SCSI port
=
Expansion slots (1-4)
4-5
Riser Board Expansion Slots
The Compaq ProLiant 1850R riser board has four expansion slots which are illustrated below.
See Figure 4-3 and Table 4-4 for expansion slot locations and description.
4
3
2
1
Figure 4-3. ProLiant 1850R expansion slots
Table 4-4
Riser Board Expansion Slot Description
Slot #
Description
4
PCI/ISA Slot
3
PCI Slot
2
PCI Slot
1
PCI Slot
Compaq ProLiant 1850R Servers Maintenance and Service Guide
5-1
Chapter 5
Physical and Operating
Specifications
This section provides operating and performance specifications for Compaq ProLiant 1850R
Servers and optional hardware.
■
System Unit
■
Power Supply
■
Memory
■
Diskette Drive
■
IDE CD-ROM Drives
■
Hard Drives
Compaq ProLiant 1850R Servers Maintenance and Service Guide
5-2
Physical and Operating Specifications
System Unit
Table 5-1
Compaq ProLiant 1850R Servers System Unit Specifications
U.S.
International
Height
5.2 in
13.1 cm
Depth
22.1 in
56.2 cm
Width
17.7 in
45.00 cm
35 lb.
15.9 kg
Rated Input Voltage
100-120 VAC
220-250 VAC
Rated Input Frequency
50-60 Hz
50-60 Hz
Rated Input Current
4.6 A
3.0 A
Rated Stead-State Power
225 W
225 W
Maximum Peak Power
250 W
250 W
1450 Btu/h
1450 Btu/h
Operating
50°-95 °F
10° -35°C
Non-operating
-22°-122 °F
-30° -50°C
Operating
8% to 90%
8% to 90%
Nonoperating
5% to 95%
5% to 95%
101.7 °F
38.7°C
Dimensions
Weight
Fully Configured
Input Requirements
Power Supply Output Power
BTUs
Temperature Range
Relative Humidity (noncondensing)
Maximum Wet Bulb Temperature
5-3
Hot-Plug Power Supply
Table 5-2
Hot-Plug Power Supply Specifications
U.S
International
Nominal Line Voltage
100 to 120 VAC
220 to 250 VAC
Range Input Line
90 to 132 VAC
180 to 264 VAC
Frequency Range
47 to 63 Hz
47 to 63 Hz
Power Factor
0.95
0.85
Input Power
410 W
410 W
<4.6 A rms
<3 A rms
Cold start
<80 A
<80 A
Hot start
<80 A
<80 A
20 ms from zero crossing
at
120 VAC
20 ms from zero crossing at
240 VAC
To 50°C and 5,000 ft
To 122°F and 1.5m
To 32°C and 10,000 ft
(derate linearly)
To 90°F and 3.4m
0.0 A on +12 V output
0.0 A on +3.5 V output
0.0 A on +12 V output
0.0 A on +5 V output
0.0 A on -12 V output
1.0 A on -5 V output
0.0 A on +12 V output
0.0 A on +3.5 V output
0.0 A on +12 V output
0.0 A on +5 V output
0.0 A on -12 V output
1.0 A on -5 V output
Operating
41°F to 122°F
5°C to 50°C
Non-Operating
-40°F to 185°F
-40°C to 85°C
Input Specifications
Input Current
Requirement
Maximum steady state
Inrush Current
Holdup Time
General Specifications
Full Output Rating
Minimum Load
Ambient Temperature Range
continued
Compaq ProLiant 1850R Servers Maintenance and Service Guide
5-4
Physical and Operating Specifications
Power Supply Specifications continued
U.S
International
Input to Output
3000 VAC/min.
3000 VAC/min.
Input to Ground
1500 VAC/min.
1500 VAC/min
Dielectric Voltage Withstand
Safety Standard
UL 1950; CSA 22.2 #950 or CSA 22.2 #234; TUV/VDE EN 60
950 (VDE0805/11.91); EMKO-TSE 207/94; NOM-019-SCFI
EMI
3 dB below CISPR Publication 22 Class B; 6 dB below BMPT AmtsblVfg 243/1991 limits; 6 dB below CFR 47, Part 15 Class
B limits.
Input Transient Protection
Complies with conditions as defined in the following
specifications: IEC801-4 or IEC801-5.
Memory
Table 5-3
Synchronous DRAM (SDRAM) Dual Inline Memory Module (DIMM)
Specifications
Size
32, 64, 128, 256-MB
Speed
100 MHz
Width
72 bits
Upgrade Requirement
Any combination of SDRAM DIMM with
minimum of 64 MB total memory required
NOTE: Use only 32-, 64-, 128-, 256-MB, registered, 72-bit wide, 4-K refreshed, 3.3-volt, ECC
SDRAM. SDRAM must be 100 MHz or faster. Use Compaq SDRAM only.
5-5
1.44-MB Diskette Drive
Table 5-4
1.44-MB Diskette Drive Specifications
Size
3 1/2 in
LED Indicators (front panel)
Green
Read/Write Capacity per Diskette (high/low
density)
1.44 MB/720 KB
Drive Supported
One
Drive Height
One-third
Drive Rotation
300 rpm
Transfer Rate bits/sec (high/low)
500 K/250 K
Bytes/Sector
512
Sectors/Track (high/low)
18/9
Tracks/Side (high/low)
80/80
Access Times
Track-to-Track (high/low)
3 ms/6 ms
Average (high/low)
169 ms/94 ms
Settling Time
15 ms
Latency Average
100 ms
Cylinders (high/low)
80/80
Read/Write Heads
Two
Compaq ProLiant 1850R Servers Maintenance and Service Guide
5-6
Physical and Operating Specifications
Low-Profile 24X Max IDE CD-ROM
Drive
Table 5-5
Low-Profile 24X Max IDE CD-ROM Drive Specifications
Applicable Disk
CD-ROM (Mode 1 and 2); CD-XA (Mode 2, Form 1 and 2); CD-1
(Mode 2, Form 1 and 2); CD-1 Ready; CD-Bridge; PhotoCD
(Single and Multi Session); CD-WO
(Fixed packets only)
Capacity
550 MB (Mode 1, 12 cm); 640 MB (Mode 2, 12 cm); 180 MB (8
cm)
Block Size
2638, 2352 bytes (Mode 0); 2352, 2340, 2336, 1024 bytes (Mode
1); 2352, 2340, 2336, 2048, 1024 bytes (Mode 2)
Dimensions
U.S.
International
Height
0.5 in
12.7 mm
Depth
5.12 in
130 mm
Width
5.16 in
131 mm
< 12.35 oz
< 350 g
Weight
Data Transfer Rate
Sustained
1200 KB/s
Burst
8.3 MB/s
Access Times (typical)
Full Stroke
< 600 ms
Random, 8X speed
< 275 ms
Disk
Diameter
4.7 in, 3.15 in
12 cm, 8 cm
Rotational speed
1840 to 4240 rpm
Center Hole (diameter)
.6 in
15 mm
Thickness
.05 in
1.2 mm
Track pitch
1.6 µm
continued
5-7
Low-Profile 24X Max IDE CD-ROM Drive Specifications continued
Interface
IDE
Cache/Buffer
256 KB
Audio Output Level, Line
Out
0.7 VRMS at 47 kΩ
Cache buffer
256 KB
Startup Time
<10 seconds
Stop Time
5 seconds
Laser Parameters
Type
Semiconductor Laser GaAIAs
Wave Length
780 nm +/- 35 nm
Divergence Angle
53.5 degrees +/- 1.5 degrees
Output Power
0.13 mW
Operating Conditions
U.S.
Temperature
41° to 113°F
Humidity
10% - 80%
International
5° to 45°C
Compaq ProLiant 1850R Servers Maintenance and Service Guide
5-8
Physical and Operating Specifications
4.3-GB Wide-Ultra SCSI-3 Hard Drive
Table 5-6
4.3-Gigabyte Wide-Ultra SCSI Drive Specifications
Capacity
4293.6 MB
Height
Third, 1 inch
Size
3.5 inch
Interface
Wide-Ultra SCSI-3
Transfer Rate
40 MB/s
Sector Interleave
1:1
Seek Times (typical, including settling)
Single Track
Average
Full Stroke
1.0 ms
7.9 ms
19.0 ms
Rotational Speed
7200 rpm
Cylinders
4,811
Heads
11
Sectors/Track
126 to 207
Bytes Sector
512
Logical Blocks
8,386,000
Operating Temperature
U.S.
International
50° to 86° F
10° to 30° C
Index-1
processor power module, spare part number 14
Inde
x
A
About This Guide vii
access to utilities 3-2
adapter board
CD-ROM
exploded view 1-2
removing and replacing 2-23
Array Configuration Utility 3-3
ART (Automatic Revision Tracking), assembly
version 3-62
ASR-2, (Automatic Server Recovery-2)
booting into Compaq Utilities 3-55
booting into operating system 3-58
default value 3-53
flow chart, illustrated 3-54
for remote and off-site servers 3-53
hardware requirements 3-52
security 3-59
timer 3-53
assemblies
cable, spare part numbers 1-5
drive cage, removing and replacing 2-16
audible beeps, POST error messages 3-4
Automatic Revision Tracking (ART) See ART
B
backplane board, with drive cage
exploded view 1-2
removing and replacing 2-16
spare part number 1-4
battery, external replacement
exploded view 1-2
spare part number 1-4
system board 2-36
bezel
rack-mount, removing and replacing 2-7
rack-mount, spare part number 1-4
boards
backplane board with drive cage
exploded view 1-2
spare part number 1-4
monochrome video, test error codes 3-23
PCI expansion board expansion slots 4-5
power supply, backplane, spare part number 14
Compaq ProLiant 1850R Servers Maintenance and Service Guide
Index-2
boards Continued
exploded view 1-2
removing and replacing 2-28
spare part number 1-4
system board
removing and replacing 2-35
spare part number 1-4
C
cables
assemblies, spare part numbers 1-5
routing diagrams 2-26
cabling, hard drive 2-20
cautions
airflow 2-5
electrostatic discharge 2-3
fixed disk drives 2-15
processor 2-33, 4-2
routing cables 2-26
voltage 2-5
CD-ROM
adapter board
exploded view 1-2
removing and replacing 2-23
spare part number 1-4
cable, low-profile, illustrated 2-26
drive adapter
exploded view 1-2
spare part number 1-5
exploded view 1-2
installing in bay A or B 2-21
low-profile, 24X
removing and replacing 2-17
spare part number 1-5
specifications 5-6
SmartStart and Support Software 2-1
chassis
exploded view 1-2
spare part number 1-4
Compaq
CDs, System Reference Library 3-50
Health Driver 3-53
IML Management Utility, defined 3-47
Insight Manager 3-65
defined 3-46
printing the event list 3-47
remote maintenance 3-66
viewing the event list 3-47
Integrated Remote Console 3-53
Server Utility, defined 3-47
connectors 4-1
connectors, rear, illustrated 4-4
connectors, switches, and jumpers 4-1
controllers
network 1-7
spare part numbers 1-7
Correctable Memory Logs See IML
cover, server, removing 2-6
Critical Error Log See IML
defined 3-60
messages 3-60
D
DAAD, (Drive Array Advanced Diagnostics) 2-1
defined 3-34
Diagnostics and Utilities menu 3-3
starting 3-35
devices
1/2 height tape drive, installing in bay A or B
2-21
CD-ROM, installing in bay A or B 2-21
diskette drive, removing and replacing 2-25
external storage devices, connecting 2-25
hard drive, installing in bay 2 2-24
low-profile CD-ROM, removing and replacing
2-17
mass storage, removing and replacing 2-14
SCSI devices, SCSI IDs 4-3
Wide-Ultra SCSI-3, specifications
4.3 GB 5-8
devices, mass storage, spare part number 1-5
diagnose drive array 3-17
diagnostic
error codes 3-17
recommended action 3-4, 3-17
diagnostics
and utilities 3-17
defined 3-17
diskette 3-17
running diagnostics 3-18
software 3-17
DIAGS See diagnostics
diskette drive
cable, illustrated 2-26
exploded view 1-2
removing and replacing 2-25
spare part number 1-5
specifications 5-5
diskette, to create diagnostics 3-17
Drive Array Advanced Diagnostics See DAAD
Index-3
drive bay
access to 2-6
access to boards 2-6
access to expansion boards 2-6
access to expansion slots 2-6
access to switches 2-6
drive bay positions 2-15
drive cage assembly, removing and replacing 2-16
drive cage fan, removing and replacing 2-10
drive installation guidelines 2-14
drives
1/2 height tape drive, installing in bay A or B
2-21
CD-ROM
installing in bay A or B 2-21
low-profile, 24x Max, spare part number
1-5
low-profile, 24x, specifications 5-6
removing and replacing 2-17
DAT drive, 12/24 GB, spare part number 1-7
diskette
removing and replacing 2-25
spare part number 1-5
specifications 5-5
drive cage assembly, removing and replacing
2-16
drive installation guidelines 2-14
fixed disk, spare part numbers 1-7
hard drive, installing in bay 2 2-24
hot-plug drive cage
cable, illustrated 2-27
mass storage devices, guidelines 2-14
ProLiant 1850R drives 2-15
Wide-Ultra SCSI-3, specifications 5-8
E
electrostatic discharge, precautions 2-2
environmental recovery 3-51
error codes See test error codes
event format 3-48
events list, defined 3-48. See also, IMD
expansion slots, illustrated 4-5
exploded view 1-2
exploded view, system components 1-2
external replacement battery, spare part number
1-4
external storage devices, connecting 2-25
F
fans
drive cage fan and bracket
removing and replacing 2-10
spare part number 1-4
drive cage fans and bracket
exploded view 1-2
drive cage, bracket, removing and replacing
2-11
exploded views 1-2
rear, removing and replacing 2-9
rear, spare part number 1-4
wireform guard, exploded view 1-2
fixed disk drives
installation 2-14
spare part numbers 1-7
flow chart, ASR-2 3-54
H
hard drives
installation 2-14
removing and replacing 2-14
spare part numbers 1-7
help
other sources viii
telephone numbers ix
hot-plug
drive cage assembly, removing and replacing
2-16
drive cage cable, illustrated 2-27
drive cage fan bracket, removing and replacing
2-11
drive cage, exploded view 1-2
power supply, removing and replacing 2-12
hot-plug cover
exploded view 1-2
spare part number 1-5
http://www.compaq.com ix
I
Illustrated Parts Catalog 1-1
Illustrated Parts Map, spare part number 1-5
IMD, (Integrated Management Display)
function 3-46
IML (Integrated Management Log) See Also
Critical Error Log
defined 3-46
from within Compaq Insight Manager 3-46
Compaq ProLiant 1850R Servers Maintenance and Service Guide
Index-4
IML (Integrated Management Log)
removing and replacing 2-8
spare part number 1-4
Continued
viewing 3-46
from IML management utility 3-47
from within Compaq Survey Utility 3-47
on IMD 3-46
important
battery information 2-37
clarifying information vii
hazardous energy circuits vii
jumper information 2-37
memory module installation 2-30
processor alignment 2-33
system board 2-35
Insight Management
agents 3-66
features 3-65
software architecture 3-66
inspect computer 3-17
2-34
Integrated Management Log See IML
Integrated Remote Console
defined 3-53
User Guide 3-53
IP/IPX
after enabling ASR 3-59
using network features 3-52
J
jumpers 4-1
K
keyboards
spare part numbers 1-6
test error codes 3-21
kits
cable, spare part numbers 1-5
hardware, miscellaneous, spare part number 15
plastics, miscellaneous, spare part number 1-5
power cable kit, spare part number 1-5
return kit, spare part number 1-5
signal cable kit, spare part number 1-5
L
LEDs
power/standby switch with LEDs
M
Maintenance and Service Guide, spare part number
1-5
mass storage devices
removing and replacing 2-14
spare part numbers 1-5
Wide-Ultra SCSI-3, specifications
4.3 GB 5-8
mechanical parts, exploded view 1-2
memory
fault recovery tracking, defined 3-63
memory module, exploded view 1-2
modules, spare part numbers 1-4
removing and replacing 2-29
SDRAM DIMM slot locations 2-29
SDRAM DIMM specifications 5-4
specifications 5-4
messages
critical error log 3-60
DAAD diagnostic 3-36
event 3-48
modem
communications, test error codes 3-24
when used with ASR-2 3-52
N
NetFlex-2 controller, test error codes 3-29
network, interface fault recovery, defined 3-63
NMI, critical error log messages 3-61
non-hot-plug hard drive
attaching to the removal media tray, illustrated
2-19
installing 2-18
notes
diskette drive 2-25
DLT drive w/mounting bracket 2-25
eject lever, diskette drive 2-25
LEDs 2-8
P
pager settings, illustrated 3-56, 3-57
parts
mechanical, exploded view 1-2
spare, list of 1-4
system componenets, exploded view 1-2
Index-5
parts breakdown 1-1
parts catalog, illustrated 1-1
PCI expansion board
expansion slots, description 4-5
physical and operating specifications 5-1
POST (Power-On Self Test)
error messages 3-4
power processor module
exploded view 1-2
spare part number 1-4
power supply
exploded view 1-2
hot-plug, removing and replacing 2-12
hot-plug, spare part number 1-4
power supply fan, exploded view 1-2
power/standby switch
exploded view 1-2
spare part number 1-4
Power-On Self-Test See POST
preparation procedures 2-3
primary processor, test error codes 3-19
processor
exploded view 1-2
2-34
power module
removing and replacing 2-34
system board location 2-32
removing and replacing 2-32
spare part number 1-4
system board location 2-32
processor power module
removing and replacing 2-34
spare part number 1-4
R
rack warnings See server
rack-mount bezel
exploded view 1-2
removing and replacing 2-7
spare part number 1-4
rapid recovery services 3-50
rear fan
exploded view 1-2
removing and replacing 2-9
spare part number 1-4
rear panel connectors, illustrated 4-4
recovery
attended 3-51
Automatic Server 3-50
evironmental 3-51
rapid recovery services 3-50
software error 3-51
unattended 3-51
remote
service features 3-64
utilities 3-17
removable media tray
exploded view 1-2
removing, illustrated 2-18
removal and replacement procedures 2-1
riser board brace, removing and replacing 2-28
riser board with brace, exploded view 1-2
ROMPaq
Firmware Upgrade Utility 3-3
to upgrade the ROM 3-65
run utilities 3-2
S
safety warnings See server
SCSI
cable termination 2-14
installation guidelines 2-14
internal SCSI cable, illustrated 2-27
jumper settings 4-3
server
health logs 3-59
rack warnings 2-4
safety warnings 2-5
server cover
exploded view 1-2
removing and replacing 2-6
spare part number 1-4
Setup and Installation Guide, reference 2-3
slot card, exploded view 1-2
slot cover, exploded view 1-2
SmartStart
and Support Software CD-ROM 2-1, 3-2
running utilities 3-3
software error recovery 3-51
Spare Parts List 1-4
specifications 5-1
CD-ROM drive, low-profile 5-6
DIMM 5-4
diskette drive 5-5
system unit 5-2
static electricity, discharge 2-2
storage automatic reconstruction, defined 3-63
storage devices 2-14
storage fault recovery tracking, defined 3-63
support software, running utilities 3-3
Compaq ProLiant 1850R Servers Maintenance and Service Guide
Index-6
SW1 4-1
switch settings, System Maintenance Switch 4-2
switches 4-1
symbols in equipment 2-2
Symbols in Text vii
system
Configuration Utility
accessing 3-3
main menu 3-17
menu 3-3
system board
exploded view 1-2
removing and replacing 2-35
spare part number 1-4
SW1 4-1
Switch SW1, System Maintenance Switchbank
4-1
system components, exploded view 1-2
System Configuration Utility 2-1
system unit, specifications 5-2
Systems Reference Library 3-50
T
tape drives
1/2 height, installing in bay A or B 2-21
12/24 GB, spare part number 1-7
technical support telephone numbers ix
Telephone Numbers ix
Compaq Authorized Reseller ix
Compaq technical support ix
worldwide ix
test computer 3-17
test error codes
advanced VGA board 3-27
Compaq network interface cards 3-30
diskette drive 3-23
fixed disk drive 3-25
keyboard 3-21
memory 3-20
modem communications 3-24
monochrome video board 3-23
NetFlex and token ring controllers 3-29
parallel printer 3-21
pointing device interface 3-33
POST error messages 3-4
primary processor 3-19
procedure 3-17
SCSI fixed disk drive 3-31
SCSI tape drive 3-32
SCSI/IDE CD-ROM drive 3-31
serial 3-24
Index-7
test error codes continued
server manager/R board 3-32
tape drive 3-26
video display 3-22
U
upgrade firmware 3-17
utilities
access 3-2
Compaq utilities, remote 3-52
create diskette 3-3
pager settings 3-56, 3-57
V
video
display unit, test error codes 3-22
monochrome board, test error codes 3-23
voltage regulator board See processor power
module. See processor
W
warnings
authorized technicians vii
bodily harm vii, 2-4, 2-5
damage to equipment vii
electrical vii, viii, 2-4, 2-5, 2-34
electrostatic discharge 2-3
lithium battery explosion hazard 2-36
loading and unloading, rack 2-5
rack precautions 2-3
removing the rack-mount bezel 2-7
stacking 2-4
symbols in equipment 2-2
weight, rack 2-4
Wide-Ultra SCSI-3, specifications
4.3 GB 5-8
Compaq ProLiant 1850R Servers Maintenance and Service Guide