User guide | Compaq 250029-001 Laptop User Manual

250029-001
compaq.com/athome
My Presario - Getting Started
Important Service Information
For the fastest path to the right answers, go to compaq.com/consumersupport.
At this site you will find online services to assist with your hardware and software related questions, issues,
and product needs.
Compaq offers the following online services for your Presario product:
• Drivers and product information – find original product drivers, the latest updates and software fixes,
warranty information, and product documentation.
• Compaq Customer Communities – where novices to technical experts collaborate to share knowledge,
information, and assistance. Participate in existing product discussions, review commonly asked
questions, and answer or post new questions to a community of users.
• Contact a Compaq Support Specialist – Have a product warranty issue or need to contact a technical
expert? Contact Compaq online for the fastest time to a solution.
When escalating a service event online, it is important to include the following information in your inquiry.
Please take a moment to write down the following information for your future reference.
• Product Name:
• Model Name:
• Serial Number:
• Date of Purchase:
Notice
© 2001 Compaq Computer Corporation
COMPAQ and the Compaq logo Registered in U.S. Patent and Trademark Office.
Microsoft and Windows are trademarks of Microsoft Corporation.
All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein.
The information in this document is subject to change without notice.
The information in this publication is subject to change without notice and is provided "AS IS" WITHOUT WARRANTY
OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH
RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL,
SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES
FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN
IF COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL APPLY
REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY AND REGARDLESS OF WHETHER
SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER THEORY OF LEGAL
LIABILITY, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such
products. Nothing herein should be construed as constituting a further or additional warranty.
Compaq Presario
First Edition (September 2001)
Part Number 250029-001
Regulatory Compliance Notices
Federal Communications Commission Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio or television technician for help.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly
approved by Compaq Computer Corporation may void the user's authority to operate the equipment.
Cable
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to
maintain compliance with FCC Rules and Regulations.
Declaration of Conformity for products marked with the FCC logo - United
States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding your product, contact:
Compaq Computer Corporation
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
Or, call
1-800- 652-6672 (1-800-OK COMPAQ)
For questions regarding this FCC declaration, contact:
Compaq Computer Corporation
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
Or, call
(281) 514-3333
To identify this product, refer to the Part, Series, or Model number found on the product.
m
IMPORTANT SAFETY INSTRUCTIONS
When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock
and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet
basement or near a swimming pool.
2. Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.
3. Do not use this product to report a gas leak in the vicinity of the leak.
4. Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem
cable, jack or internal component.
5. If this product was not provided with a telephone line cord, use only No. 26 AWG or larger telecommunication line
cord in order to reduce the risk of fire.
6. Do not plug a modem or telephone cable into the Network Interface Card (NIC) receptacle.
SAVE THESE INSTRUCTIONS
Telecommunications Device Approvals
The telecommunications device in your computer is approved for connection to the telephone network in the countries
whose approval markings are indicated on the product label located on the bottom of the computer or on the modem.
Refer to the documentation included with the product to ensure the product is configured for the country in which it is
located. Selecting a country other than the one in which it is located may cause your modem to be configured in a way that
violates the telecommunication regulations/laws of that country. In addition, your modem may not function properly if the
correct country selection is not made. If when selecting a country a message appears that states that the country is not
supported, this means that the modem has not been approved for use in this country and thus should not be used.
U.S. Modem Regulatory Statements
This equipment complies with Part 68 of the FCC rules. Located on the bottom of the computer or on the modem is a label
that contains, among other information, the FCC certification number and ringer equivalence number (REN) for this
equipment. If requested, this information must be provided to the telephone company.
Applicable certification jack USOC = RJ11C. An FCC compliant telephone cord and modular plug is provided with this
equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible
modular jack which is Part 68 Compliant. See installation instructions for details.
The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive RENs on the
telephone line may result in the devices not ringing in response to an incoming call. Typically, the sum of the RENs of all
devices connected to one line should not exceed five (5.0). To be certain of the number of devices that may be connected to
a line (as determined by the total RENs) contact the local telephone company.
If this Compaq equipment causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But, if advance notice is not practical, the telephone company will
notify the customer as soon as possible. Also, you will also be advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes to its facilities, equipment, operations or procedures that could affect the
operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make
necessary modifications to maintain uninterrupted telephone service.
If trouble is experienced with this Compaq equipment, call Compaq at 1-800-OK-COMPAQ or 1-800-652-6672. If the
equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment
until the problem is resolved. You should only perform repairs to the equipment specifically discussed in the
Troubleshooting section of the user guide, if one is provided.
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service
commission or corporation commission for information.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic
device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom
of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the
business or other entity, or other individual sending the message and the telephone number of the sending machine or such
business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for
which charges exceed local or long-distance transmission charges.)
In order to program this information into your fax machine, you should complete the steps outlined in the faxing software
instructions.
These requirements apply to all fax machines and have been extended to all fax modems manufactured on or after December
13, 1995.
m CAUTION:
Users should not attempt to make such connections themselves, but should contact the appropriate electric
inspection authority, or electrician, as appropriate.
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all
the devices does not exceed 5. The Ringer Equivalence Number for this device is 1.0.
Contents
C
Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Symbols and Graphics Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Computer Illustrations and Features . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Where Can I Find Information? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Warranty Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Replacing Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Upgrading Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Safety and Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
How Do I Find Information on the Learning More CD?. . . . . . . . . . . . . . . . . . .1-5
Using the My Presario—Learning More CD . . . . . . . . . . . . . . . . . . . . . .1-5
Chapter 2 Using Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Your Computer at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
What’s in Front (5000 Series)? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
What’s in Back (5000 Series)?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
What’s in Front (8000 Series)?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
What’s in Back (8000 Series)? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
MY PRESARIO–GETTING STARTED
CONTENTS-I
Keyboard Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Getting to Know the Standard Keyboard Keys . . . . . . . . . . . . . . . . . . 2-4
Keyboard Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Using CD/DVD Control Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Using Internet Zone Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Customizing the Internet Zone Buttons . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Using Quick Launch Web Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Assigning the My Program Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Adjusting the Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Putting Your Computer into Stand By. . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Resuming from Stand By . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
System Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Understanding the System Status Lights . . . . . . . . . . . . . . . . . . . . . . 2-10
Smart Credit Card Internet Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Understanding the Smart Credit Card Internet Keyboard . . . . . . . 2-11
Using the Smart Credit Card Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Compaq/Logitech Wireless Wheel Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Installing the Wireless Wheel Mouse . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Scroll Mouse and Wireless Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Making Screen Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Opening Software and Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Scrolling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13
Autoscrolling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
CONTENTS-II
MY PRESARIO–GETTING STARTED
Disk Drive, Hard Drive, CD-ROM, CD-RW, DVD-ROM,
and DVD-R/RW Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
Using the Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
Using the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
Inserting a CD or DVD into the CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Removing a Disc from a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17
Playing an Audio CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-17
Playing a DVD-ROM Movie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-18
Creating Your Own CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Chapter 3 Welcome to the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Basic Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
What Is the Internet?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
What Is a Hyperlink? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Connecting with AOL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Searching the Web Using AOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Setting Up Outlook Express E-mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Typing an E-mail Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Understanding E-mail Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Sending an E-mail Using Outlook Express . . . . . . . . . . . . . . . . . . . . . . 3-6
Sending an E-mail Using AOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Reading Your Outlook Express E-mail Messages . . . . . . . . . . . . . . . . 3-8
Reading Your AOL E-mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Content Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Restricting Internet Content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
MY PRESARIO–GETTING STARTED
CONTENTS-III
Chapter 4 Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Print Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Using the Menu to Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Games and Digital Audio Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Playing Games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Playing Digital Audio Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Installing Software from a CD, DVD, or Disk . . . . . . . . . . . . . . . . . . . . 4-4
Installing Software Downloaded from the Internet . . . . . . . . . . . . . 4-5
Chapter 5 Computer Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
Internal Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Accessing Internal Computer Components
(5000 Series). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Accessing Internal Computer Components
(8000 Series) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Upgrading Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Upgrading Computer Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Adding Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Adding an Expansion or Option Card . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Chapter 6 Help & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Preventative Care & Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Online Service & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
How to Access Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
CONTENTS-IV
MY PRESARIO–GETTING STARTED
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW Drive . . . . . . . . . . . . . . . 6-7
Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Display (Monitor) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-11
Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Keyboard and Scroll Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Wireless Wheel Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
MY PRESARIO–GETTING STARTED
CONTENTS-V
CONTENTS-VI
MY PRESARIO–GETTING STARTED
Introduction
In This Chapter
Symbols and Graphics
Used, 1-2
1
Congratulations! As the owner of a new Compaq Internet PC, you
have joined the worldwide community of Presario computer
users. Once your computer is set up and connected to the Internet,
you can explore vast regions of information, entertainment, and
online services.
Where Can I Find
Information?, 1-3
Safety, 1-4
How Do I Find Information
on the Learning More CD?,
1-5
This guide is designed to help you:
MY PRESARIO—GETTING STARTED
➜
Get acquainted with computer features you’ll want to try
during the first few days or weeks.
➜
Keep your computer running smoothly by using the tools on
your computer.
➜
Solve problems if they occur.
INTRODUCTION 1-1
Symbols and
Graphics Used
Warnings and cautions are
displayed to protect you
from injury, your equipment
from damage, and your files
from data loss.
The following words and symbols have special meaning in this
guide and in the CD documentation:
Warning
Failure to follow directions may
result in bodily harm or loss of
life.
Did you know ...
Understanding the background
or concept may help you solve a
problem.
Tip
Helpful hints make using your
computer easier and faster.
See also ...
Another document or another
page in this document has
related information.
m Caution: Failure to follow directions may result in damage to
equipment or loss of data.
Computer Illustrations and Features
The computer illustrations shown and the features described in
this guide may differ slightly from your Compaq Presario
Internet PC.
1-2 INTRODUCTION
MY PRESARIO—GETTING STARTED
Where Can
I Find
Information?
Information is available in
several forms: printed
documents, electronic
documents on the CD that
came with your computer,
and the Compaq Web site.
Use this guide as your first
point of reference, and then
refer to the following
documents:
➜
Quick Set-Up poster
➜
Warranty Certificate
➜
My Presario—Learning
More CD
➜
Presario Newsletter
Did you know ...
The Compaq Web site is
available worldwide. As you
explore the Internet, go to
the following address for
information about products,
services, and exciting
activities:
Warranty Certificate
The warranty details Compaq’s commitment to repair or replace
parts during the warranty period and lists important Compaq
telephone numbers. In the event of a mechanical problem, contact
Compaq, not the retailer who sold you the computer.
Keep the warranty in a safe place for future reference.
Replacing Parts
The Easy Access design of your Internet PC allows you to access
internal components—in most cases, without using any tools.
The My Presario—Learning More CD describes procedures for
upgrading and replacing computer components. If you experience
a problem and are unable to resolve the issue after referring to
this guide and the My Presario—Learning More CD, contact
Technical Support. If a replacement part is needed, the technician
will send the replacement part with illustrated instructions for
removing the factory-installed part and replacing it.
Upgrading Your Computer
Expand your Presario performance with upgrades like memory
and additional peripherals, such as a digital camera and a printer.
To learn more, visit the online store at:
compaq.com/athome
compaq.com
MY PRESARIO—GETTING STARTED
INTRODUCTION 1-3
Safety
Your computer is an
electrical device. Treat it
with care to avoid personal
injury and damage to the
equipment.
Warning
To reduce the risk of electric
shock and damage to the
equipment, read the Safety and
Comfort Guide on the My
Presario—Learning More CD
before performing any
procedures involving the
internal components of your
computer.
Safety and Comfort
The My Presario—Learning More CD contains safety and
comfort information on how to:
➜
Set up your work area for maximum comfort.
➜
Practice good posture, hand position, work habits, and health
habits while using your computer.
➜
Use a grounding plug to prevent electrical shorts, shocks, or
fires.
➜
Use a surge protector to regulate the flow of electricity to the
computer, modem, and all peripherals, such as a printer,
speakers, and monitor.
➜
Become static-free before removing the side panel.
Did you know ...
For added protection during an
electrical storm, perform a
shutdown, then disconnect your
computer (and all peripherals)
from the power source (wall
outlet). After shutting down
your computer, unplug the
surge protector(s) from the
power source.
Don’t forget to plug your surge
protector(s) back in after the
storm has passed.
1-4 INTRODUCTION
MY PRESARIO—GETTING STARTED
How Do I Find
Information on
the Learning
More CD?
The My Presario—Learning
More CD has information
on the following topics:
➜
Advanced features of
your computer
➜
Solving computer
problems
➜
Safety and comfort
➜
Compaq Help &
Support
➜
Upgrading your
computer
➜
Government regulatory
information
Did you know ...
Electronic documents often
have hyperlinks to help you
find information quickly. When
you pass the cursor over a
hyperlink, a small hand S is
displayed. When you click a
hyperlink, it jumps to the
referenced page. Hyperlinks
are represented by navigation
buttons, colored text, and
images.
MY PRESARIO—GETTING STARTED
Using the My Presario—Learning More CD
1. Insert the My Presario—
Learning More CD into
the CD-ROM drive. The
CD will run automatically
and the main page will be
displayed.
Note: If the CD does not run
automatically, click the Start
button, select Run, and type
E:autorun.exe (where E
represents the letter of your
CD-ROM drive).
2. On the Learning More
CD Online Documentation
main page, hover your
cursor over a topic to see
a list of subtopics.
3. Click one of the topics on
the main page to view
its contents.
4. On the topic page, click
one of the subtopics that
you want to view, or click
the forward and back icons
to move to the next or
previous subtopic.
Note: You can return to the main
page at any time by clicking the
Home icon.
INTRODUCTION 1-5
1-6 INTRODUCTION
MY PRESARIO—GETTING STARTED
Using Your
Computer
In This Chapter
2
In this chapter, you learn about the following exciting,
easy-to-use features of your computer:
➜
Computer: Become familiar
with all the components on
the front and back of your
computer.
➜
Keyboard: Learn about all
the keyboard’s capabilities,
including one-button access
to the Internet!
Smart Credit Card Internet
Keyboard, 2-11
➜
Scroll Mouse: See how easy it is to use the scroll mouse and
learn shortcuts to save time.
Compaq/LogitechTM
Wireless Wheel Mouse,
2-12
➜
Hard Drive, CD-ROM, CD-RW, DVD-ROM, and
DVD-R/RW Drives: Use the various drives to listen to
your favorite CDs or watch movies.
Your Computer at a Glance,
2-2
Keyboard Basics, 2-4
Keyboard Buttons, 2-5
System Status Lights, 2-10
Scroll Mouse and Wireless
Mouse, 2-13
Note: Illustrations and features shown may differ slightly from those of
your computer.
Disk Drive, Hard Drive,
CD-ROM, CD-RW,
DVD-ROM, and DVD-R/RW
Drives, 2-15
MY PRESARIO—GETTING STARTED
USING YOUR COMPUTER 2-1
Your Computer
at a Glance
Before you begin, you’ll
want to become familiar
with the components of your
Compaq Presario.
Tip
Some components have
color-coded connectors that
match the ports on the back of
your computer.
What’s in Front (5000 Series)?
1 CD-R/RW or DVD-R/RW drive
2 Disk drive
3 Two USB connectors for
connecting USB devices
(varies by model)—ports for
connecting peripheral devices,
such as gamepads, joysticks,
and video cameras
4 Power button
5 CD storage for storing five
CDs
What’s in Back (5000 Series)?
1
2
3
4
5
6
7
8
9
;
<
2-2 USING YOUR COMPUTER
Power port
PS/2 mouse port
PS/2 keyboard port
Serial port for connecting a
serial peripheral device
Parallel port for connecting a
peripheral device, such as a
printer
Audio speaker ports
Microphone port
USB ports for connecting an
Internet keyboard or other
USB devices
Ethernet port for connecting
to an Ethernet network
(if equipped)
Monitor port
1394 port
Modem port for connecting
to a phone line
Note: Connectors and
their positions may vary
by model.
MY PRESARIO—GETTING STARTED
Your Computer
at a Glance,
cont.
What’s in Front (8000 Series)?
1 CD-R/RW or DVD-R/RW
drive
2 Disk drive
3 Power button
4 Two USB connectors for
connecting USB devices
(varies by model)—ports
for connecting peripheral
devices, such as gamepads,
joysticks, and video cameras
5 1394 port
What’s in Back (8000 Series)?
1
2
3
4
5
6
7
8
9
;
<
MY PRESARIO—GETTING STARTED
Power port
PS/2 mouse port
PS/2 keyboard port
Serial port for connecting a
serial peripheral device
Parallel port for connecting a
peripheral device, such as a
printer
Audio speaker ports
Microphone port
USB ports for connecting an
Internet keyboard or other
USB devices
Ethernet port for connecting
to an Ethernet network
(if equipped)
Monitor port
1394 port
Modem port for connecting
to a phone line
Note: Connectors and
their positions may vary
by model.
USING YOUR COMPUTER 2-3
Keyboard
Basics
Getting to Know the Standard
Keyboard Keys
The standard keys perform
the following functions:
Some keys have special functions when used alone or combined
with other keys. These functions vary depending on the program
you are using.
1 Main keys are the
typewriter-style keys.
2 Function keys are the
F1 through F12 keys.
Two of these keys are
active even without a
program running. F1
enables you to get help
on Windows-related
topics. F3 enables you
to search for files or
folders.
3 Arrow keys can be
used for games and to
navigate through a
document or Web site.
These keys allow you
to move left, right, up,
and down, using the
keyboard instead of
the mouse.
1
2
Main keys
Function keys
3
4
Arrow keys
Numeric keys
Note: Style of keyboard may vary by model.
4 Numeric keys work like
a calculator keypad.
2-4 USING YOUR COMPUTER
MY PRESARIO—GETTING STARTED
Keyboard
Buttons
The keyboard buttons are shown in the following illustration.
They are discussed in detail on the following pages.
The keyboard buttons make
it easier and faster to get on
the Internet, use your
favorite software, or listen to
your favorite CD. You might
even want to watch a movie
or send an e-mail.
1
2
3
4
The CD/DVD control
buttons provide a quick and
easy way to play a CD or a
DVD movie at the touch of a
button. The buttons can also
be used to control MP3 files
played through Windows
Media Player.
Many CDs begin playing
automatically when inserted
into the drive. Refer to
“Playing an Audio CD” in
this chapter to play a CD.
See also ...
Refer to “Adjusting the
Volume” in this chapter to
adjust the volume when playing
a CD or a DVD.
MY PRESARIO—GETTING STARTED
CD/DVD Control Buttons
Internet Zone Buttons
Quick Launch Help Button
5
6
7
Volume/Mute Buttons
Stand By Button
LED Status Lights
Quick Launch My
Program Button
Using CD/DVD Control Buttons
1
Play/Pause starts or stops
a CD, DVD, or MP3
temporarily.
4
Stop ends the CD, DVD, or
MP3 play, rewind, and fast
forward functions.
2
Rewind/Previous Track
skips to the previous track.
5
Eject/Load ejects or loads
the CD or DVD.
3
Fast Forward/Next Track
skips to the next track.
Note: Buttons may vary by model.
USING YOUR COMPUTER 2-5
Keyboard
Buttons, cont.
Using Internet Zone Buttons
With the press of a keyboard
button, you can get on the
Internet fast, read your
e-mail, or check out the
latest in entertainment.
Depending on which
Internet Service Provider
(ISP) you have, the default
options provided by the
Internet Zone buttons may
vary.
Note: Button functions may vary by model and by region.
No.
Description
1
Search accesses a Web site that helps you to locate news and
information on the Internet. Search for topics including news
and information, shopping, images, music, and video.
2
Activity launches your favorite Internet Zone activity. The
default brings you to your Community center, a vibrant online
community experience with chat sessions, discussion boards,
clubs, home pages, photo albums, and more.
Did you know ...
Until you set up your Internet
Service Provider (ISP), each
Internet button takes you to a
window that guides you
through the ISP set-up process.
2-6 USING YOUR COMPUTER
Note: On the Smart Credit Card Internet keyboard, the Activity
button is replaced by the Smart Credit Card button. Refer to the
“Smart Credit Card Internet Keyboard” section for details.
3
4
E-mail launches your e-mail application.
5
Compaq Customer Communities provides online collaboration
between novices and technical experts, who share knowledge
and information and provide assistance. Participate in existing
product discussions, review commonly asked questions, and
answer or post new questions to a community of users.
6
Retail/Affinity Central provides an instant connection to your
computer store and a variety of leading consumer companies.
7
Entertainment is your online scoop for the world of
entertainment, featuring music downloads, streaming video,
Web casts, entertainment news, and reviews.
Instant Internet provides your daily starting point to the
Internet. It connects you to a customizable Web page filled with
local weather, news, sports, and financial information.
MY PRESARIO—GETTING STARTED
Keyboard
Buttons, cont.
Some Internet buttons have
a default function, and
others can be assigned a
function such as calling up
your favorite Internet page
or reading your e-mail. After
being assigned a function,
these buttons can be
reassigned to a different
function.
You can access your favorite
program, Web site, or
document by pressing the
Quick Launch Web
buttons. These are the
Help G and My Program
buttons.
Customizing the Internet Zone Buttons
1. From the Windows desktop, click the Start button then click
Control Panel. The Control Panel window is displayed.
2. In the Control Panel, click Printers and Other Hardware
then click the Easy Access Buttons ÿ icon. A dialog box
prompts you to press the Easy Access (Internet Zone) button
you would like to program.
3. Press the Internet button you would like to program.
This takes you to a Web site that provides instructions for
reassigning the Internet button.
Using Quick Launch Web Buttons
See also ...
Refer to “Preventive
Maintenance” on the My
Presario—Learning More CD
for additional information on
service and support.
No.
Description
1
Help takes you to the Compaq Service & Support Center, which
provides information about your Presario. You can find
information about your computer and computer-related
peripherals as well as access links to online technical support.
2
My Program can be programmed to launch your favorite
software, Web site, or document.
Note: Buttons and their functions may vary by model and region.
MY PRESARIO—GETTING STARTED
USING YOUR COMPUTER 2-7
Keyboard
Buttons, cont.
After you assign the
My Program D button
settings, pressing the button
opens your selected
software, Web site, or
document automatically.
See also ...
Instructions for reassigning the
My Program button are found
on the My Presario—Learning
More CD.
Assigning the My Program Button
1. Press the My Program D button 1.
The Compaq Easy Access Button
Settings dialog box is displayed.
2. Select Launch a new program or
Launch a new website, then click
Next.
3. If you selected Launch a new
program, select either Programs or Documents, then
choose the program or document you want to assign to the
My Program D button
4. If you selected Launch a new website, choose the Web site
you want to assign to the My Program D button.
5. Click OK to verify your selection.
6. Click OK.
The Volume Control
buttons allow you to
control the volume of your
computer. Or, if you want
silence, press the Mute a
button. It’s that simple!
2-8 USING YOUR COMPUTER
Adjusting the Volume
Use the following buttons on your keyboard to adjust the volume
as needed:
➜
Press the minus ¡ button 1
to decrease the volume.
➜
Press the plus ¢ button 2
to increase the volume.
➜
Press the mute a button 3
to turn off the sound.
MY PRESARIO—GETTING STARTED
Keyboard
Buttons, cont.
If you’re going to be away
from your computer but
want to leave the power on,
you can put your computer
into Stand By mode.
Putting Your Computer into Stand By
Press the Stand By E button 1
on the keyboard and your
computer goes into Stand By
mode.
Did you know ...
You can set the amount of time
that passes before your
computer goes into Stand By
mode. See the My Presario—
Learning More CD for
instructions.
Resuming from Stand By
Press the Power button 1 on the
front of your computer to resume
from Stand By mode.
Note: On some models, you can
resume from Stand By mode by moving
the mouse.
MY PRESARIO—GETTING STARTED
USING YOUR COMPUTER 2-9
System Status
Lights
Understanding the System Status Lights
The system status lights are shown in the following illustration,
and the function of each light is explained.
The system lights on the
keyboard provide a quick
status of your computer and
keyboard settings.
No.
1
Description
E-mail indicates when you have e-mail waiting to be read.
Note: This light works only with POP3 Internet services.
The light does not work with proprietary Internet services
such as AOL.
2-10 USING YOUR COMPUTER
2
3
Stand By indicates the computer is in Stand By mode.
4
5
Caps Lock indicates all text typed will appear as capital letters.
Num Lock indicates that you can use the numeric key pad to
type numbers.
Scroll Lock indicates when the scroll-lock function is engaged,
enabling you to scroll through a document without moving the
cursor.
MY PRESARIO—GETTING STARTED
Smart Credit
Card Internet
Keyboard
(available on select models)
Understanding the Smart Credit Card
Internet Keyboard
The Smart Credit Card Internet Keyboard has the same features
as the standard keyboard with the addition of a Smart Credit
Card button 1 and a Smart Card terminal 2.
The Smart Credit Card
Internet Keyboard makes it
easy for you to purchase
merchandise online.
Note: The Smart Credit Card Internet Keyboard is classified as a high power
USB device. As with any high power USB device, this keyboard needs to be
connected directly to one of the USB ports on the front or back of your
computer. If an optional external USB hub is used, it must be a powered
external USB hub.
Using the Smart Credit Card Feature
1. To apply for a Smart Credit
Card or shop at enabled
e-merchants, press the
Smart Credit Card button
1. This button launches a
Web site with instructions on
obtaining your Smart Credit
Card.
2. When prompted, insert your
Smart Credit Card into the
Smart Card terminal with the
front of the card facing up 2.
3. Follow the on-screen instructions to complete the transaction.
MY PRESARIO—GETTING STARTED
USING YOUR COMPUTER 2-11
Compaq/
Logitech™
Wireless Wheel
Mouse
(available on select models)
Did you know ...
The wireless wheel mouse does
not alert you when the batteries
are low. You must replace the
batteries approximately every
six months.
Tip
For optimal performance,
place the receiver at least eight
inches (twenty centimeters)
away from other electrical
devices, such as the computer,
the computer monitor, or
external storage devices.
See also ...
If your wireless wheel mouse
does not function properly after
installation, refer to the
“Troubleshooting” section in
Chapter 6 of this guide.
Installing the Wireless Wheel Mouse
Note: Before using your wireless wheel mouse, refer to the Comfort
Guidelines on the Logitech Web site at:
logitech.com/cf/support/comfortguide.cfm
1. Remove the battery
compartment cover by
pressing the tab on the
bottom of the mouse 1 and
sliding off the cover 2.
2. Insert the two AAA alkaline
batteries 3 according to the
diagram inside the battery
compartment.
3. Turn off your computer.
4. Connect the receiver cable to
the PS/2 port 4 on the back of
your computer.
5. Turn on your computer.
6. Establish communication
between the mouse and the
receiver by pressing the
Connect button 5 on the
receiver, then pressing the
Connect button 6 under
the mouse.
See also ...
For information about using
your wireless wheel mouse,
refer to the “Scroll Mouse and
Wireless Mouse” section on the
next page.
2-12 USING YOUR COMPUTER
MY PRESARIO—GETTING STARTED
Scroll Mouse
and Wireless
Mouse
Your computer comes with a
scroll mouse. The scroll
mouse directs a cursor on
the Windows desktop. Use
the mouse to move quickly
and easily through a
document or Web site.
Moving the scroll wheel on
your mouse forward or
backward through a
document or Web site is
faster than using the
scroll bar.
Making Screen Selections
Click by pressing and releasing the
left mouse button quickly one time.
You will hear a single clicking sound.
Opening Software and Files
Double-click by quickly pressing
and releasing the left mouse button
twice.
Scrolling
Tip
Some mouse functions may not
work with all software.
MY PRESARIO—GETTING STARTED
Click (and hold down) on the scroll
handle (the box in a scroll bar area)
and drag it up or down until the
desired text is displayed in the
window. Or single-click the arrow
buttons to move up or down one
line at a time.
Positioning the cursor on the
scroll bar and clicking above
or below the scroll handle
moves the text up or down
one screen at a time.
USING YOUR COMPUTER 2-13
Scroll Mouse
and Wireless
Mouse, cont.
Autoscrolling
AutoScroll allows you to
move forward and backward
through a document without
having to move the mouse or
mouse wheel continuously.
2. Move the mouse once in the
direction you want to scroll
(vertically, horizontally, or
diagonally). The farther you
move the cursor from the
starting point, the faster the
scrolling occurs.
Did you know ...
The scroll mouse can be
customized for a left-handed
user from the Mouse Properties
dialog box. Click on Start then
click Control Panel. Click
Printers and Other Hardware
then click on the Mouse icon to
open the Mouse Properties
dialog box.
2-14 USING YOUR COMPUTER
1. Open a program and press the
scroll wheel to begin
autoscrolling.
3. To stop autoscrolling, press
a mouse button.
MY PRESARIO—GETTING STARTED
Disk Drive, Hard Using the Disk Drive
Drive, CD-ROM, 1. Hold a floppy disk with the
label facing up and the
CD-RW,
arrow on the disk pointing
toward the drive; then gently
DVD-ROM, and
push the disk into the drive.
DVD-R/RW
2. To remove a floppy disk,
Drives
Your computer may have one
or more drives depending on
the model you purchased:
➜
Disk drive
➜
Hard drive
➜
CD-ROM drive
➜
CD-RW drive
➜
DVD-ROM drive
➜
DVD-R/RW drive
Each drive has a different
capacity for storing
information.
The disk drive uses a floppy
disk to store files. Once
information is copied onto
a floppy disk, it remains
there until you delete or
overwrite it.
The other drives are
discussed on the following
pages.
MY PRESARIO—GETTING STARTED
press the Eject button 1
on the disk drive.
m Caution: Wait until the disk
drive activity is complete (the
activity light 2 stops
glowing) before removing a
floppy disk. Removing a disk
when the drive is reading
from or writing to the disk
can damage the disk or the
information stored on it.
Note: Remove the floppy disk from the drive
prior to shutting down Microsoft Windows.
Using the Hard Drive
The hard drive stores system files, software, and data files inside
your computer. When you install software, download files from
the Internet, receive e-mail and attachments, or create new files,
the computer saves them on your hard drive. The available storage
space is gradually filled. To regain storage space, you can delete
files or programs loaded on your computer, or save them on
external media such as floppy disks, CD-R, CD-RW, DVD-R, or
DVD-RW discs.
USING YOUR COMPUTER 2-15
Disk Drive, Hard Inserting a CD or DVD into the CD-ROM,
DVD-ROM, or DVD-R/RW Drive
Drive, CD-ROM, CD-RW,
(number and style of drives vary by model)
CD-RW,
Note: Your computer must be turned
DVD-ROM, and on before you can insert or remove
a disc.
DVD-R/RW
1. Press the Load/Eject
Drives, cont.
button 1 to open the drive.
The CD-ROM drive enables
you to read data from a CD or
listen to a music CD.
The CD-RW drive enables
you to read and write data
to a disc for storage, and
enables you to listen to music
CDs or read data CDs.
The DVD-ROM drive
enables you to view your
favorite movies, listen to
music, or read information
from CDs.
The DVD-R/RW drive
enables you to view your
favorite movies, record your
own movies, listen to music,
or read information from
CDs.
2. Carefully lift the disc from
the CD case. Hold the disc by
the edges and the center hole
only, to avoid touching the
surface.
3. Place the disc, label side
facing up, into the round area
of the tray. If the tray
contains support tabs,
carefully slide the disc
under the tabs to position it
correctly in the tray.
4. Press the Load/Eject
button 1 to close the drive.
Tip
If a CD doesn’t play, make sure
the drive is closed.
2-16 USING YOUR COMPUTER
MY PRESARIO—GETTING STARTED
Disk Drive, Hard Removing a Disc from a Drive
Drive, CD-ROM, 1. Press the Load/Eject
button 1 to open the drive.
CD-RW,
lift the CD or the
DVD-ROM, and 2. Carefully
DVD from the drive.
DVD-R/RW
3. Press the Load/Eject button
Drives, cont.
on the front of the drive to
close the door.
A CD-ROM drive reads CDs,
CD-R, and CD-RW media.
DVD-ROM and DVD-R/RW
drives read all CD media plus
DVD discs.
When you have finished
listening to a CD, store
the disc in the storage
compartment on the front
of your computer or in its
protective case.
See also ...
To adjust the volume, refer to
“Adjusting the Volume” in this
chapter.
Did you know ...
If the CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW drive
can’t play a disc, check to be
sure that the disc is inserted with
the label face-up and properly
seated in the drive. The
DVD-ROM and DVD-R/RW
drives take longer to begin
playback because they must
determine the type of media
being played.
MY PRESARIO—GETTING STARTED
4. Store the disc in its protective
case or in the storage
compartment on the front
of the computer.
Playing an Audio CD
1. Insert a disc into the drive
with the label face up.
2. If after a few seconds the
disc does not automatically
start playing, press the
Play/Pause 5 button on
the keyboard.
3. Perform the following tasks using your Internet keyboard as
needed:
• Click the Play/Pause 5 button to pause play.
• Click the Forward 2 and Back 7 buttons to skip
tracks.
• Click the Stop * button to stop playing the CD.
• Press the Eject button on the drive to remove the disc.
USING YOUR COMPUTER 2-17
Disk Drive, Hard Playing a DVD-ROM Movie
Drive, CD-ROM, 1. For the best performance, close all running programs
before inserting a DVD movie. Insert the DVD disc into
CD-RW,
the DVD-ROM or DVD-R/RW drive. Playback begins
automatically.
DVD-ROM, and
DVD-R/RW
2. If playback does not begin automatically, click the Start
button on the Windows desktop.
Drives, cont.
You can only play a DVD
movie from a DVD-ROM or
DVD-R/RW drive. When you
finish watching a movie,
store the DVD disc in its
protective case.
3. Point to All Programs, then point to Compaq WinDVD,
and then select WinDVD Player.
4. Click the Play 3 button to begin play.
Tip
You can control the actions of
the DVD player (pause, rewind,
and so on) from the CD/DVD
control buttons on the keyboard.
See also ...
Refer to “Adjusting the Volume”
in this chapter to adjust the
volume when playing a DVD
disc.
2-18 USING YOUR COMPUTER
MY PRESARIO—GETTING STARTED
Disk Drive, Hard Creating Your Own CDs
Drive, CD-ROM, CDs are created using the Easy CD Creator software (available on
select models). Various uses of the CD-RW drive are shown
CD-RW,
below.
DVD-ROM, and Note: Confirm that the Easy CD Creator software is installed before you begin
trying to create CDs.
DVD-R/RW
Drives, cont.
Media
Uses
The CD-RW drive allows you
to create your own CDs. You
can buy two types of media:
CD-R and CD-RW discs.
CD-R media can be played
on most of the newer CD
players, CD-ROM,
DVD-ROM, and DVD-R/RW
drives. CD-R media can be
written to only once.
However, you can write to
CD-RW media using multiple
recording sessions until you
close out the disc.
CD-RW media can be used
to make backups of your
personal CDs or hard disk.
These discs are re-usable and
can be erased and rewritten to
numerous times.
Audio
Create personal music CDs with your favorite music
tracks and MP3/WMA files.
Data
Create a data CD to store data, such as files or folders
from the hard disk. This feature is useful for backing up
important files or for sharing data with other people.
Direct CD
Write files directly to a CD-R/CD-RW just like you copy
files to a disk drive. Drag-and-drop files from one drive
to another in Microsoft Explorer without accessing Easy
CD Creator.
CD Copier
Create an entire copy of a CD or a backup of data files.
Jewel Case
Creator
Make custom jewel case inserts and CD labels to
indicate the title and contents of a CD (labels are sold
separately).
The Easy CD Creator software is intuitive. When you place the
cursor over any of the functions, a description of the function is
displayed.
Note: There is extensive online Help built into the software. To view online
Help you must load Adobe Acrobat Reader from the My Presario—Learning
More CD.
See also ...
For more information about
using the CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drives, refer to the
My Presario—Learning More
CD.
MY PRESARIO—GETTING STARTED
USING YOUR COMPUTER 2-19
2-20 USING YOUR COMPUTER
MY PRESARIO—GETTING STARTED
Welcome to
the Web
In This Chapter
Basic Concepts, 3-2
Internet Connection, 3-3
E-mail, 3-4
Content Advisor, 3-9
3
In just a few moments, you will
be on the World Wide Web. It is
estimated that thousands of new
users will join you in connecting
to the Internet for the very first
time!
In this chapter, you begin to
explore the endless possibilities
of the Internet—e-mail,
shopping, news, entertainment,
research, education, and much
more. Procedures are provided
for America Online (AOL) users.
Welcome to the World Wide Web.
You are about to enter a very exciting
new world!
Note: Your screen may vary from the images shown in this chapter.
MY PRESARIO—GETTING STARTED
WELCOME TO THE WEB 3-1
Basic Concepts
Internet, Web, URL,
hyperlinks, cyberspace—
sound confusing?
The Internet definitely has
its own terminology. Take a
few moments to understand
some basic concepts that
will help you start surfing
the Web.
To begin surfing, you need
to establish an Internet
Service Provider (ISP)
account.
What Is the Internet?
Millions of documents, pictures,
software, and entertainment files
are available for you to use on the
World Wide Web. Your new
Presario comes complete with
everything you need to get up and
running on the Internet in just 10
minutes! Then, you too can have
access to all these files. But first,
let's discuss some basic concepts
about the Web and the Internet.
The Internet is a global association of computers that transmit
data and make the electronic exchange of information possible.
Documents are stored on servers on the Internet. These
documents are identified using Hypertext Transfer protocol, or
HTTP, to deliver the Web pages in a format readable by your Web
browser.
What Is a Hyperlink?
Imagine you’re reading a
newspaper. One page 1, it may
read something like “For more
details, see page 3, column 2.”
Hyperlinks in a Web site work
the same way. Use the mouse to
click a hyperlink and you can
move instantly from page to
page, Web site to Web site.
Linking files together is what
gives the Web its name, weaving
and connecting idea to idea,
all over the world.
3-2 WELCOME TO THE WEB
MY PRESARIO—GETTING STARTED
Internet
Connection
Web pages are viewed with a
Web browser, such as
Microsoft Internet Explorer
or Netscape Navigator. A
Web browser lets you view
and explore information on
the Web.
Common features of a
Web browser include:
➜
Home page—your
starting point for
exploring the Web
➜
Search engine—takes
information scattered on
Web sites around the
world and lists it for
easy viewing and
printing
➜
Bookmarks/Favorites—
a list of Internet
addresses you often visit
➜
History list—a list of
Web sites you have
visited
Connecting with AOL
If you have chosen AOL as your ISP and completed “Setting the
Internet Buttons to AOL,” press the Instant Internet y button to
access the AOL home page. The appearance of your screen varies
with the version of AOL.
Searching the Web Using AOL
1. Complete the “Setting the Internet Buttons to AOL”
procedure.
F
button on the Internet keyboard.
2. Press the Search
The search page is displayed.
3. Enter a keyword in the Search box.
4. Click the Search! button. The search engine displays a list of
Web pages containing your keyword.
See also ...
The My Presario—Learning
More CD has more information
on Web browsers, e-mail, and
news reader settings.
MY PRESARIO—GETTING STARTED
WELCOME TO THE WEB 3-3
E-mail
E-mail (electronic mail) is
very similar to the mail the
postal carrier delivers to
your home or office, except
much faster.
You can send letters,
pictures, postcards, even
music and video clips, to
friends, family, and
co-workers in an instant.
Outlook Express is an
e-mail program that comes
with your computer. Other
e-mail programs include
AOL and Hotmail.
Tip
If you receive an error message
saying that your e-mail was
undeliverable, check the
address, punctuation, and
spacing, and then try sending
it again.
Setting Up Outlook Express E-mail
1. Press the Instant E-mail ƒ
button on the Internet
keyboard.
Note: If the Internet Connection
Wizard starts, Outlook Express
is not preconfigured and you
must go through the configuration
process. Contact your ISP for the
proper configuration settings.
2. Click the Send and Receive
button on the toolbar. A
dialog box requesting
your password is displayed.
3. If you are prompted for a
password, type in your password.
4. Click Remember Password.
5. Click OK. You are now set
up and ready to use e-mail.
Typing an E-mail Message
Regardless of the e-mail software you choose, creating an e-mail
message is like filling out a form. When typing an e-mail
message, you must complete the following:
Feature
3-4 WELCOME TO THE WEB
Description
To:
E-mail address of the recipient
Cc:
Person(s) receiving a copy of your message
Subject:
Summary of your message in a few words
Message:
Content of your message
MY PRESARIO—GETTING STARTED
E-mail, cont.
To send and receive e-mail,
you need an e-mail address
so that your Internet Service
Provider (ISP) will know
where to pick up and deliver
mail.
See also ...
The My Presario—Learning
More CD has information on
finding e-mail addresses.
Understanding E-mail Addresses
Some ISPs allow you to pick an e-mail address, but others require
you to follow a set pattern:
➜
your name
➜
@
➜
ISP server name
ISP names can be longer and more complex, but basically
anything to the right of the @ sign is the ISP server name and
anything to the left is the user name. For example:
Did you know ...
E-mail extensions identify the
type of server where an
organization resides. Some of
the most common e-mail
extensions and their
descriptions are as follows:
Extension
Description
.org
organization
.com
commercial
.net
network
.edu
education
.gov
government
agencies
.mil
military
MY PRESARIO—GETTING STARTED
WELCOME TO THE WEB 3-5
E-mail, cont.
Now that you’ve connected
to an ISP, set up Outlook
Express, and have an
Internet address, it’s time
to write your first e-mail
message.
Tip
E-mail addresses are written in
a very specific way. Be sure the
e-mail address you enter
contains no spaces and has a
period after the server name.
Dashes and underscores may
be used. Capital letters may be
required. Ask e-mail recipients
exactly how to write their
e-mail address.
Sending an E-mail Using Outlook Express
1. Press the Instant E-mail ƒ
button on the Internet
keyboard.
2. Click the New Mail
Message icon 1.
3. Type the recipient’s e-mail
address in the To box 2.
4. Type the subject of your
message in the Subject
box 3.
5. Type your message in the
message window 4.
6. Click Send 5.
See also ...
The My Presario—Learning
More CD has more information
on using e-mail.
3-6 WELCOME TO THE WEB
MY PRESARIO—GETTING STARTED
E-mail, cont.
Now that you’ve connected
to an ISP, set up AOL, and
have an Internet address, it’s
time to write your first
e-mail message.
Tip
E-mail addresses are written in
a very specific way. Be sure the
e-mail address you enter
contains no spaces and has a
period after the server name.
Dashes and underscores may
be used. Capital letters are not
required. Ask e-mail recipients
exactly how to write their
e-mail address.
Sending an E-mail Using AOL
1. Press the Instant E-mail ƒ
button on the Internet
keyboard.
2. Click the Write icon on the
AOL toolbar.
3. Type the recipient’s e-mail
address in the Send To
box 1.
4. Type the subject of your
message in the Subject
box 2.
5. Type your message in
the message window 3.
6. Click Send Now 4.
See also ...
The My Presario—Learning
More CD has more information
on using e-mail.
MY PRESARIO—GETTING STARTED
WELCOME TO THE WEB 3-7
E-mail, cont.
You receive e-mail messages
automatically, even when
your computer is shut down!
Your ISP stores these
messages until you decide to
open your e-mail program
and read them.
Reading Your Outlook Express
E-mail Messages
1. Press the Instant E-mail ƒ
button on the Internet
keyboard.
2. Click Inbox. New messages
appear in bold type.
3. Double-click the message to
display the message text.
4. Click the Close P button in
the upper right corner of the
screen to close the e-mail, or
press the Delete key on the
keyboard to delete the
message.
Reading Your AOL E-mail Messages
1. Press the Instant E-mail ƒ
button on the Internet
keyboard.
2. Click the Read icon. New
messages appear in bold type.
3. Double-click the message to
display the message text.
4. Click the Close P button in
the upper right corner of the
screen to close the e-mail, or
press the Delete key on the
keyboard to delete the
message.
3-8 WELCOME TO THE WEB
MY PRESARIO—GETTING STARTED
Content
Advisor
The Internet provides you
with access to a wide variety
of information, but some
information may not be
suitable for every viewer.
Restricting Internet Content
1. On the Windows desktop,
click Start, then click
Control Panel.
2. In the Control Panel, click
Network and Internet
Connections, then click
Internet Options.
3. Click the Content tab 1.
4. In the Content Advisor area
click Enable 2.
5. Click Settings, and then
type your password in the
Password box.
6. Click a category in the list,
and then drag the slider to set
the limits you want to use.
With Content Advisor, you
can:
➜
Control Internet access
➜
Set up a password
➜
Set up a list of Web sites
that people who use
your computer cannot
view
➜
Adjust the types of
content people who use
your computer can view
with or without your
permission
MY PRESARIO—GETTING STARTED
7. Repeat this process for each
category you want to limit,
and then click OK.
WELCOME TO THE WEB 3-9
3-10 WELCOME TO THE WEB
MY PRESARIO—GETTING STARTED
Common
Tasks
In This Chapter
Print Basics, 4-2
4
In this chapter, you learn how to perform some of the more
common activities with your new Internet PC.
More details about these and other everyday activities can be
found on the My Presario—Learning More CD.
Games and Digital Audio
Files, 4-3
Software, 4-4
MY PRESARIO—GETTING STARTED
COMMON TASKS 4-1
Print Basics
To print one or more pages
from a document file or
Web page, you have to
connect your printer and
install the necessary
software.
To see what the document
will look like when printed,
select the Print Preview
option from the File menu.
This option is available in
most software packages.
See also ...
For additional information
about your printer, refer to the
manufacturer’s documentation.
Using the Menu to Print
1. Click File on the menu bar.
2. Click Print. The Print dialog box is displayed.
3. Select the printing options you want.
➜
Confirm which printer you are printing to.
➜
Choose the page range to print:
• All pages
• The current page you are viewing
• A range of pages (for example, 1–4)
➜
Confirm the number of copies you want to print.
➜
Select All, Odd, or Even pages in range.
Note: These options vary depending on the printer installed.
4. Click OK.
4-2 COMMON TASKS
MY PRESARIO—GETTING STARTED
Games and
Digital Audio
Files
Your new Internet PC is not
only a powerful tool for
surfing the Internet and
running software, it also
allows you to play games.
Did you know ...
You should always use the
same disc drive (CD-ROM or
DVD-ROM) that you used to
install a game when you play
the game. If you experience
problems installing or playing
a game, contact the game
manufacturer for assistance, or
visit their Web site for updates.
Playing Games
Your computer came with several Windows games preinstalled,
and many more are available for purchase or by downloading
them from the Internet. You can play games online with other
players from all over the world.
Note: Before purchasing a game, check the computer requirements (listed
on the outside of the game box) to make sure that your computer is configured
correctly for the game you want to buy.
Playing Digital Audio Files
1. From the Windows desktop, click the Start button.
2. Point to All Programs and then select the Windows Media
Player program. The Windows Media Player screen is
displayed.
3. Follow the on-screen instructions for creating and playing a
play list. For help with specific functions, press the F1 key or
choose Help Topics from the Help menu.
Your computer can also play
digital audio files, such as
music downloaded from the
Internet. You can download
MP3 files and play them
using the Windows Media
Player software.
MY PRESARIO—GETTING STARTED
COMMON TASKS 4-3
Software
You may want to purchase
and install additional
software. Software can be
installed from a CD, DVD,
or disk, and it can be
downloaded from a
Web site.
The installation process
begins automatically when
you insert the CD in the disc
drive. If the installation
process does not begin
automatically, refer to the
documentation that came
with the software. If no
documentation exists,
follow the procedure listed
here to install software from
a CD or disk.
In the event of difficulties
with the installation, contact
the software manufacturer.
Installing Software from a CD, DVD, or Disk
1. Close all open programs,
and follow the installation
instructions for that software.
2. From the Windows desktop,
click the Start button then
click Control Panel.
3. Double-click the
Add or Remove Programs
icon. The Add or Remove
Programs window is
displayed.
4. Click Add New Programs.
5. Click the CD or Floppy
button.
6. Insert the CD or disk
into the proper drive and
click Next. Microsoft
Windows begins the
installation process.
Tip
When selecting software for
your computer, make sure the
packaging states that it is
compatible with your version of
Microsoft Windows, your
computer memory, processor,
and available disk space.
4-4 COMMON TASKS
MY PRESARIO—GETTING STARTED
Software, cont.
Installing Software Downloaded
from the Internet
If you download software
from a Web site, follow the
installation instructions that
are usually displayed on the
Web page. If installation
instructions are not
available, complete the steps
listed here.
1. Before you start downloading,
note the location on the hard
drive where the files will be
stored. Also, be sure that you
have enough hard drive space
available.
Tip
Before downloading files of
any kind from the Internet,
make sure that call-waiting is
disabled and that your
anti-virus utility is running.
Did you know ...
If the download process is
interrupted, you must restart
the entire download procedure
from the beginning.
See also ...
For more information on
anti-virus software, see
“Preventive Maintenance” on
the My Presario—Learning
More CD.
2. After the download is complete,
terminate your Internet connection.
3. Close all other open programs.
4. On the Windows desktop,
click Start then click
Control Panel.
5. Double-click the
Add or Remove Programs
icon. The Add or Remove
Programs window is
displayed.
6. Click Add New Programs.
7. Click the CD or Floppy
button.
8. Click the Next button.
9. Click the Browse button.
10. Locate and select the
Setup.exe or Install.exe file
for the downloaded software.
11. Click Open to begin the
installation process.
MY PRESARIO—GETTING STARTED
COMMON TASKS 4-5
4-6 COMMON TASKS
MY PRESARIO—GETTING STARTED
Computer
Upgrades
In This Chapter
Internal Components, 5-2
Upgrading Components,
5-4
5
In this chapter, you learn how to access the internal parts of the
computer and how to perform basic upgrades.
Many components of the computer are replaceable and
upgradable. This chapter should be used as a supplement to the
instructions provided with your new component.
Adding Components, 5-5
MY PRESARIO—GETTING STARTED
COMPUTER UPGRADES 5-1
Internal
Components
Your 5000 Series computer
is constructed with an Easy
Access panel. This design
makes accessing the internal
parts easy.
Warning
Failure to disconnect the power
from the computer may result
in personal injury.
m Caution: Before working
with the components inside
the computer, you must
ground yourself and the
equipment to prevent
damage to the parts from
static electricity. To
discharge any static buildup,
touch a metal part of the
computer chassis before
touching any internal parts.
Did you know ...
The screw(s) securing the side
access panel are for shipping
purposes only and do not need
to be replaced.
Accessing Internal Computer Components
(5000 Series)
1. Remove any diskette or
compact discs (CDs) from
the computer.
2. To shut down your computer,
click the Start button, and
then click Turn Off
Computer. The Turn Off
Computer dialog box is
displayed. Select Turn Off
to turn the computer off.
3. Disconnect the power cord
from the electrical outlet and
computer.
4. Disconnect all peripheral
device cables from the
computer.
5. Remove the screw(s)
securing the side access
panel.
6. Locate the latch directly
below the screw, pull the
latch down, and hold it in
the down position.
7. Grasp the indented
hand-hold and slide the side
panel from the chassis.
8. Turn the computer on its side
with the open side facing up.
5-2 COMPUTER UPGRADES
MY PRESARIO—GETTING STARTED
Internal
Components,
cont.
Your 8000 Series computer
is constructed with a
removable side panel. This
design makes accessing the
internal parts easy.
Warning
Failure to disconnect the power
from the computer may result
in personal injury.
m Caution: Before working
with the components inside
the computer, you must
ground yourself and the
equipment to prevent
damage to the parts from
static electricity. To
discharge any static buildup,
touch a metal part of the
computer chassis before
touching any internal parts.
MY PRESARIO—GETTING STARTED
Accessing Internal Computer Components
(8000 Series)
1. Remove any diskette or
compact discs (CDs) from
the computer.
2. To shut down your computer,
click the Start button, and
then click Turn Off
Computer. The Turn Off
Computer dialog box is
displayed. Select Turn Off
to turn the computer off.
3. Disconnect the power cord
from the electrical outlet and
computer.
4. Disconnect all peripheral
device cables from the
computer.
5. With the computer laying on
it’s side, loosen the two
thumb screws that secure the
access panel to the computer
chassis. Slide the access
panel back about one inch,
then lift it up and off the
unit.
COMPUTER UPGRADES 5-3
Upgrading
Components
Random access memory
(RAM) is the working space
of your computer. Data and
instructions are stored there
temporarily in memory. The
most powerful processor and
the fastest hard drive will not
perform well without the
workroom to keep the data
and program close at hand.
Upgrading Computer Memory
1. Complete the “Accessing Internal Computer Components”
procedure for your computer model.
2. Pull outward on the release latches found on both ends of the
memory slot 2.
3. Align the memory module 1 with the memory slot on the
system board.
4. Push the module carefully and firmly into the slot, ensuring
that the latches 2 on both ends snap into place.
There are several different
types of memory modules.
You must install the same
type of memory currently in
your computer. Go to the
following Web site to find
out exactly what type of
memory is in your computer:
compaq.com/athome/
memory
Did you know ...
If a blank screen is displayed
after replacing the memory
module, the memory is installed
incorrectly. Repeat the
procedure to ensure that the
memory module is properly
positioned.
Note: Press gently to ensure the memory module is properly positioned.
Tip
Upgrade the memory in your
computer with modules of the
type and speed that are identical
to the memory originally
installed in your computer.
5-4 COMPUTER UPGRADES
MY PRESARIO—GETTING STARTED
Adding
Components
An expansion card is a
circuit board that fits into a
computer expansion slot.
The card adds a certain
function such as a modem,
sound or audio card,
Network Interface Card
(NIC), or Small Computer
System Interface (SCSI)
adapter.
Adding an Expansion or Option Card
Note: Some Presarios come with AGP slots for graphics card options only.
1. Complete the “Accessing Internal Computer Components”
procedure for your computer model.
2. Align the card 1 with the connector on the system board and
with the rear connector slots 2 on the chassis.
3. Insert the card carefully and firmly into the connector on the
system board.
This topic shows you how to
add or replace expansion
and option cards in your
computer.
Did you know ...
The type and number of
expansion slots may vary
by computer model.
Tip
Be sure the expansion card is
properly positioned in the rear
connector slot on the chassis.
4. Place the slot screw 3 into the chassis slot and secure the
expansion card to the chassis.
MY PRESARIO—GETTING STARTED
COMPUTER UPGRADES 5-5
5-6 COMPUTER UPGRADES
MY PRESARIO—GETTING STARTED
Help &
Support
In This Chapter
Preventative Care &
Maintenance, 6-2
Online Service & Support,
6-3
This chapter provides information for identifying and solving
common problems that may occur with your computer. You can
easily diagnose and solve many computer problems on your own
without contacting a Compaq Support Specialist.
If you have a computer problem
or question, check the following
resources for answers:
➜
Review this “Help & Support”
chapter for suggestions to solve
the problem.
➜
Press the Help G button on the
keyboard to access the built-in Compaq Help & Support
Center, where you can find information about your computer
and computer-related peripherals as well as access links to
online technical help.
➜
Visit the Compaq Help & Support Web site at:
compaq.com/consumersupport
➜
Contact a Compaq Support Specialist at the telephone
number listed in your Certificate of Warranty.
How to Access Help, 6-4
Troubleshooting, 6-6
MY PRESARIO—GETTING STARTED
6
HELP & SUPPORT 6-1
Preventative
Care &
Maintenance
Tip
Try running the Help &
Support troubleshooting
tools if you are experiencing
problems with your PC.
6-2 HELP & SUPPORT
Your Presario is equipped with an integrated help and assistance
tool from Microsoft and Compaq, providing simple click access
to built-in product information, preventative care and
maintenance assistance, and web links to online support and
technical information. Press the Help G button on your Internet
keyboard to access the Compaq Help & Support Center.
➜
Prevent unnecessary data loss: Protect your files and
system from harmful viruses by utilizing the virus protection
software available for your system.
➜
Undo harmful or unintended changes to your system:
Your system comes with built-in restore features to help
protect your system from unnecessary downtime. Return your
system to its optimal state using one of the provided restore
features.
➜
Adjust your system’s resources to improve performance:
Compaq has engineered an exclusive utility, called a Virtual
Technician, which helps you safely manage your computer’s
system performance and resources.
➜
Troubleshoot modem or Internet connection issues:
Test your modem line connection for slow or poor connection
speeds, as well as troubleshoot common modem problems.
➜
Receive automatic delivery of drivers, software updates,
and fixes: Compaq utilizes Windows Update to deliver
automatic software updates, fixes, and drivers.
➜
Learn more about how to replace end-user parts:
The End User Replaceable Parts Program is part of the
Compaq comprehensive product purchase protection plan.
Leveraging the Presario Easy Access Design, the End User
Replaceable Parts Program enables customers to easily
service their own PCs.
COMPAQ.COM/CONSUMERSUPPORT
MY PRESARIO—GETTING STARTED
Online Service
& Support
For the fastest time to accurate solutions, go to compaq.com/
consumersupport. Whether you are a novice or technical expert,
knowledge, information, and assistance is available when and
where you need it.
➜
Need access to drivers and product documentation?
Find original product drivers, the latest updates and software
fixes, warranty information, and product documentation.
web14.compaq.com/falco/sp_list.asp
➜
Join the Compaq Customer Communities: Where
novices to technical experts collaborate to share knowledge,
information, and assistance. Participate in existing product
discussions, review commonly asked questions, and answer
or post new questions to a community of users.
compaq.com/communities
➜
Open an online service event with a Compaq Support
Specialist: Have a product warranty issue or need to contact
a technical expert? Contact Compaq online for the fastest
time to a solution. To ensure proper handling of your service
event, please include your:
• Product serial number
• Date of purchase
• Detailed description of your issue or question
compaq.com/athome/support/consumeremail.html
MY PRESARIO—GETTING STARTED
COMPAQ.COM/CONSUMERSUPPORT
HELP & SUPPORT 6-3
How to Access
Help
Tip
Join the Compaq Customer
Communities (compaq.com/
communities) and access
up-to-date knowledge,
information, and assistance
for your PC.
The first step when you need help is to press the Help G button
on your keyboard, giving you access to an integrated help and
assistance tool from Microsoft and Compaq. The Compaq Help
& Support Center provides a wealth of help and assistance,
especially when you need:
➜
Answers to questions about your hardware or software
➜
Help installing new peripherals or software applications
➜
A resolution to a hardware or software problem or error
➜
To restore your Presario and undo harmful changes
➜
Access to the latest drivers, updates, and downloads
If you want interactive help or didn’t find exactly what you
were looking for, go to the Compaq Help & Support Web site,
found at compaq.com/consumersupport. The Compaq Help &
Support Web site is the fastest way to find accurate solutions by
providing:
➜
Original product drivers and the latest software updates
➜
Warranty information and product documentation
➜
Questions, answers, and insights through the Compaq
Customer Communities, compaq.com/communities
➜
E-mail responses from a Compaq Support Specialist
If the Help & Support features mentioned above are unavailable,
here are some additional methods of getting assistance and
resolving a problem:
➜
Contact a Compaq Support Specialist at the telephone
number listed in your Certificate of Warranty with the
following information available:
• Product serial number
• Date of purchase
6-4 HELP & SUPPORT
COMPAQ.COM/CONSUMERSUPPORT
MY PRESARIO—GETTING STARTED
How to Access
Help, cont.
Tip
Everything added to the drive
since the last User Backup is
lost when you perform a User
Restore.
➜
Reinstall the software to its original state when you purchased
the computer by using the Recovery CD. You also have the
option of restoring your computer to the way it was when you
performed the last User Backup. When you restart your
computer with the Recovery CD in the drive, the following
menu is displayed.
Option
Description
Emergency
Diskette
Creates a recovery diskette that stores the system
information that came with your computer. This diskette
contains information specific to your computer model.
You may be prompted to insert the emergency diskette if
you use the QuickRestore CD to restore the C and D
drives to their original factory settings.
User
Backup
Creates a backup of all the files, applications, and data
currently on the C drive. The backup is stored in
USER.PQI files on the D drive.
Tip
User Backup creates
USER.PQI files. These files are
read-only—you cannot edit
their contents.
Note: If the D drive does not have enough space
to store the User Backup, the computer automatically
resizes the partition then completes the User Backup.
Be aware that the size of the C drive decreases as the
size of the D drive increases.
User
Restore
Uses the information stored in the USER.PQI files on the
D drive to restore all the files, applications, and data on
the C drive as they existed at the time of your last User
Backup. Any files, data, or programs you added after
your last User Backup are deleted.
Factory
Restore
Restores the computer to its original factory condition.
You will need to re-enter your factory registration
information. Any files, data, or programs you added after
receiving your computer are deleted.
Exit
Exits the Recovery CD.
Note: For more information about the Recovery CD, refer to the My
Presario—Learning More CD.
MY PRESARIO—GETTING STARTED
COMPAQ.COM/CONSUMERSUPPORT
HELP & SUPPORT 6-5
Troubleshooting
Reference additional help
within the Compaq Help &
Support Center and Compaq
Help & Support Web site.
See also ...
For additional troubleshooting
information relating to your
printer or monitor, see the
documentation that came with
your equipment.
Before contacting a Compaq Support Specialist, keep in mind
that the information needed to correct the problem may be at your
fingertips. Try pressing the Help G button on the keyboard. This
button accesses important help and support information and
tools.
Information in this section is divided into three areas: Symptom,
Problem, and Solution.
The Symptom line describes the symptom or warning message
for the type of problem you are having. The Problem column
identifies one or more reasons why the symptom may have
occurred. The Solution column describes what you should do to
try to solve the problem.
Note: Some of the symptoms listed for certain troubleshooting problems will
not apply to your computer. For problems relating specifically to the monitor or
printer, refer to the documentation that came with the equipment.
Audio
Symptom
No sound
Problem
Speaker cables are not properly
connected.
Volume is muted.
Computer is in Stand By mode.
6-6 HELP & SUPPORT
COMPAQ.COM/CONSUMERSUPPORT
Solution
Shut down your computer using the
normal shutdown procedure.
Reconnect the speakers. Refer to the
Quick Set-Up poster for instructions.
1. On the Windows desktop, click
Start then click Control Panel.
The Control Panel window is
displayed.
2. Click Sound, Speech and Audio
Devices then click Sounds and
Audio Devices.
3. Click the Mute check box to
remove the check mark from the
box.
Press the Power button to resume
from Stand By mode.
MY PRESARIO—GETTING STARTED
CD-ROM, CD-RW, DVD-ROM,
or DVD-R/RW Drive
Symptom
CD-ROM, CD-RW, DVD-ROM, or
DVD-R/RW drive cannot read a
disc or takes too long to start.
Recording audio CDs is difficult
or impossible.
Problem
Solution
CD has been inserted upsidedown.
Re-insert the CD with the label
facing up.
The DVD-ROM drive takes longer to
start because it has to determine
the type of media being played,
such as audio or video.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc still
does not start, read the other
solutions listed in this topic.
CD or DVD disc is dirty.
Clean CD or DVD with a CD cleaning
kit, available from most computer
stores.
Windows does not detect CD-ROM
or DVD-ROM driver.
1. On the Windows desktop, click
Start then click Control Panel.
The Control Panel window is
displayed.
2. Click Performance and Maintenance then click System.
3. Click the Hardware tab then
click the Device Manager
button.
4. Click the plus sign + next to the
CD/DVD-ROM drives, and select
the drive you are having a problem with.
5. Click the Action menu item and
select Uninstall.
6. Restart your computer, and
let Windows detect the CD or
DVD driver.
Wrong or poor quality media type.
Verify that you are using the correct
media for the drive.
Try a different brand of media.
Quality varies widely between
manufacturers.
Note: See online Help in the Easy CD Creator software for detailed troubleshooting tips.
MY PRESARIO—GETTING STARTED
COMPAQ.COM/CONSUMERSUPPORT
HELP & SUPPORT 6-7
Disk Drive
Symptom
Unable to read the floppy disk.
“Invalid system disk” message
is displayed.
Disk drive light stays on.
Disk drive cannot save
information to floppy disk.
6-8 HELP & SUPPORT
Problem
Solution
A non-formatted disk has been
inserted.
To format the disk:
1. On the Windows desktop, click
Start then click Control Panel.
The Control Panel window is
displayed.
2. Select the disk (A) drive.
3. Click File, and point to Format.
4. Select the desired options, and
click Start to begin formatting
the disk.
Floppy disk is damaged.
Replace the floppy disk with a new
one.
A floppy disk that does not contain
the system files needed to start
your computer has been inserted
in the drive.
When drive activity stops, remove the
disk and press the Spacebar.
The computer should start up.
Floppy disk error has occurred.
Restart your computer by pressing
the Power button.
Floppy disk has been improperly
inserted.
Remove the disk and reinsert it as
follows: Insert the edge with the
sliding cover into the drive, face up,
and push the disk all the way in until
it stops.
Floppy disk drive is damaged.
Press the Help G button on the
keyboard to access the Compaq
Help & Support Center or refer to your
Certificate of Warranty for details.
Floppy disk is not formatted.
To format the disk:
1. On the Windows desktop, click
Start then click Control Panel.
The Control Panel window is
displayed.
2. Select the disk (A) drive.
3. Click File, and point to Format.
4. Select the desired options, and
click Start to begin formatting
the disk.
COMPAQ.COM/CONSUMERSUPPORT
MY PRESARIO—GETTING STARTED
Symptom
Disk drive cannot save
information to floppy disk, cont.
Disk drive cannot read a floppy
disk.
MY PRESARIO—GETTING STARTED
Problem
Solution
Floppy disk is write-protected.
Slide the write-protection tab to the
unlocked position on the disk.
Floppy disk is full or the file is too
big.
Use another disk or compress the file
to reduce the size.
Floppy disk is damaged.
Replace the damaged disk.
File Save command not properly
executed.
When saving information to the floppy
disk drive, verify that you are using
the correct drive letter.
Floppy disk drive has failed.
Press the Help G button on the
keyboard to access the Compaq
Help & Support Center or refer to your
Certificate of Warranty for details.
Floppy disk is not formatted.
To format the disk:
1. On the Windows desktop, click
Start then click Control Panel.
The Control Panel window is
displayed.
2. Select the disk (A) drive.
3. Click File, and point to Format.
4. Select the desired options, and
click Start to begin formatting
the disk.
COMPAQ.COM/CONSUMERSUPPORT
HELP & SUPPORT 6-9
Hard Drive
Symptom
Problem
Solution
Computer seems to be
locked up.
Program in use has stopped
responding to commands.
Attempt a normal Windows shutdown.
If this fails, press the Power button for
four or more seconds to turn off the
power. To restart your computer, press
the Power button again.
Hard drive error message is
displayed.
Part of hard drive has failed or is
about to fail.
Press the Help G button on the
keyboard to access the Compaq
Help & Support Center or refer to your
Certificate of Warranty for details.
6-10 HELP & SUPPORT
COMPAQ.COM/CONSUMERSUPPORT
MY PRESARIO—GETTING STARTED
Display (Monitor)
Symptom
Screen is blank, and monitor
power light is not lit.
Screen is blank.
MY PRESARIO—GETTING STARTED
Problem
Solution
Monitor power cable is not
connected to the monitor or to
the wall outlet.
Reconnect the power plug on the back
of the monitor and on the wall outlet.
Monitor is not turned on.
Press the Power button on the front of
the monitor.
Monitor connector cable is not
properly connected to the back
of the computer.
Inspect the monitor video connector
for bent pins. If no pins are bent,
reconnect the monitor connector cable
on the back of the computer.
Screen saver is enabled.
Press any key or move the mouse to
make the screen display visible again.
Computer is in Stand By mode.
Press the Power button to resume
from Stand By mode.
If you have a flat-panel monitor
(available on select models), you
may need a Digital Video Interface
and connector.
Refer to your Certificate of Warranty
for details.
COMPAQ.COM/CONSUMERSUPPORT
HELP & SUPPORT 6-11
Internet Access
Symptom
Cannot connect to the Internet.
Problem
Solution
Internet Service Provider (ISP)
account is not set up properly.
Verify Internet settings or contact
your ISP for assistance.
Modem is not set up properly.
Reconnect the modem, verifying the
following connections: telephone line
to telephone (for external phone sets)
and telephone line to wall jack (from
computer to wall).
Web browser is not set up
properly.
Verify that the Web browser is
installed and set up to work with your
ISP.
Cannot automatically launch
Internet programs.
You must log in to your ISP before
some programs will start.
Log in to your ISP and launch the
desired program.
Internet takes too long to
download Web sites.
Modem is not set up properly.
Verify that the correct modem speed
and COM port are selected:
1. Click Start then click Control
Panel. The Control Panel window
is displayed.
2. Click Printers and Other
Hardware.
3. Under the Control Panel icons,
click Phone and Modem
Options.
4. Select the Modems tab then
click the Properties button.
5. Under Device status, verify the
modem is working properly.
6. Under Device usage, verify the
modem is enabled.
7. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
6-12 HELP & SUPPORT
COMPAQ.COM/CONSUMERSUPPORT
MY PRESARIO—GETTING STARTED
Power
Symptom
Computer will not turn on.
“Illegal Operation has
Occurred” error message
is displayed.
Computer will not start.
MY PRESARIO—GETTING STARTED
Problem
Solution
Line voltage selection switch is not
in the proper position for your
region (115V/230V).
Set the line voltage selection switch
to the correct setting for your region,
or call Compaq Technical Support for
assistance. Refer to your Certificate
of Warranty for details.
Wall outlet is defective.
Test the outlet by connecting a
different electrical device to
the outlet.
Software being used is not
Microsoft-certified for your version
of Windows.
Verify that the software is certified by
Microsoft for your version of Windows
(see program packaging for this
information).
Configuration files are corrupt.
If possible, save all data, close all
programs, and restart your computer.
If the error message returns, press
the Help G button on the keyboard to
access the Compaq Help & Support
Center and select Undo harmful
or unintended changes to your
system.
System files may have been
damaged.
Refer to the “How to Access Help”
section in this chapter.
Wrong memory modules were
used in the upgrade, or memory
modules were installed in the
wrong location.
Verify that you installed your memory
modules correctly by calling Compaq
Technical Support. Refer to your
Certificate of Warranty for details.
Hard drive is damaged.
Refer to your Certificate of Warranty
for details.
COMPAQ.COM/CONSUMERSUPPORT
HELP & SUPPORT 6-13
Keyboard and
Scroll Mouse
Symptom
Keyboard commands and
typing are not recognized
by the computer.
Mouse does not respond to
movement or is too slow.
6-14 HELP & SUPPORT
Problem
Solution
Keyboard connector is not properly
connected.
1. On the Windows desktop, click
the Start button.
2. Click Turn Off Computer. The
Turn Off Computer dialog box is
displayed.
3. Select Turn Off.
4. After the shutdown is complete,
reconnect the keyboard to the
back of your computer and restart
your computer.
Program in use has stopped
responding to commands.
Shut down your computer using the
mouse. If your mouse cannot activate
a shutdown, refer to the problem
below: “Mouse connector is not
properly plugged into the back of
the computer.”
Keyboard needs repair.
Refer to your Certificate of Warranty
for details.
Mouse connector is not properly
plugged into the back of the
computer.
Shut down your computer using
the keyboard:
1. Press the Ctrl and Esc keys at
the same time to display the
Start menu.
2. Use the up or down arrow key to
select Turn Off Computer, and
then press the Enter key.
3. Use the up or down arrow key to
select the Turn Off option, and
then press the Enter key.
4. After the shutdown is complete,
plug the mouse connector into
the back of your computer (or the
keyboard) and restart your computer.
COMPAQ.COM/CONSUMERSUPPORT
MY PRESARIO—GETTING STARTED
Symptom
Problem
Solution
Mouse does not respond to
movement or is too slow, cont.
Program in use has stopped
responding to commands.
Shut down your computer using the
keyboard. Refer to the preceding
problem “Mouse connector is not
properly plugged into the back of the
computer” for details about shutting
down using the keyboard.
Mouse will only move vertically
or horizontally.
Mouse roller ball is dirty.
Remove roller ball cover from bottom
of mouse and clean with mouse
cleaning kit available from most
computer stores.
Mouse needs repair.
See your Certificate of Warranty for
details.
MY PRESARIO—GETTING STARTED
COMPAQ.COM/CONSUMERSUPPORT
HELP & SUPPORT 6-15
Wireless Wheel
Mouse
Symptom
Mouse does not work after
installation or is not detected.
Poor reception.
Problem
Solution
Receiver is not connected
properly.
Try unplugging then reconnecting the
receiver cable to your computer.
The receiver cable goes into the
computer’s USB port or PS/2 mouse
port.
Batteries are not installed properly.
Reinstall the batteries according to
the diagram inside the battery
compartment.
Communication between receiver
and mouse not established.
Press the Connect button on the
receiver, then press the Connect
button under the mouse. See the
“Compaq/Logitech Wireless Wheel
Mouse” section for more information.
Receiver too close to other
electrical devices.
Place the receiver at least 8 inches or
20 centimeters away from other
electrical devices, such as the
computer, the computer monitor, or
external storage devices.
If you are working on a metallic
surface, try turning the receiver on its
side.
Mouse stops functioning.
6-16 HELP & SUPPORT
Batteries are low.
COMPAQ.COM/CONSUMERSUPPORT
Replace the batteries.
MY PRESARIO—GETTING STARTED
Memory
Symptom
Problem
Solution
Insufficient memory message is
displayed.
All memory in the computer is
being used by open programs, and
memory is needed for a desired
task.
To avoid Windows running
unnecessary programs automatically
at startup:
1. Press the Help G button.
2. Select Adjust your startup
resources to improve
performance.
3. Follow the on-screen
instructions.
MY PRESARIO—GETTING STARTED
COMPAQ.COM/CONSUMERSUPPORT
HELP & SUPPORT 6-17
6-18 HELP & SUPPORT
COMPAQ.COM/CONSUMERSUPPORT
MY PRESARIO—GETTING STARTED
I
Index
A
Add New Programs 4-4, 4-5
AOL
connecting with 3-3
reading e-mail 3-8
searching the Web 3-3
sending e-mail 3-7
arrow keys 2-4
audio
playing a CD 2-17
playing digital files 4-3
problems with 6-6
autoscrolling 2-14
B
back features
5000 Series 2-2
8000 Series 2-3
browser 3-3
buttons
See keyboard
MY PRESARIO–GETTING STARTED
C
CD/DVD-ROM control buttons 2-5
CD-ROM drive
inserting a disc 2-16
playing an audio CD 2-17
removing a disc 2-17
CD-RW drive
creating CDs 2-19
inserting a disc 2-16
playing an audio CD 2-17
removing a disc 2-17
Compaq
Help & Support 6-1
online store 1-3
Web site 1-3
Content Advisor 3-9
creating CDs 2-19
D
disk drive
problems with 6-8
using 2-15
downloading software 4-5
INDEX-1
drive
CD-ROM 2-15
CD-RW 2-15
disk 2-15
DVD-R/RW 2-15
DVD-ROM 2-15
hard 2-15
drivers 6-3
DVD-ROM/R/RW drive
inserting a disc 2-16
playing a movie 2-18
playing an audio CD 2-17
removing a disc 2-17
E
Easy CD Creator 2-19
e-mail
address criteria 3-5
AOL 3-7
defined 3-4
extensions 3-5
Hotmail 3-4
ISP 3-5
Outlook Express 3-4
reading messages 3-8
receiving 3-8
sending with AOL 3-7
sending with Outlook Express 3-6
undeliverable message 3-4
writing messages 3-4
emergency diskette 6-5
expansion card 5-5
F
Factory Restore 6-5
floppy drive
See disk drive
INDEX-2
front features
5000 Series 2-2
8000 Series 2-3
function keys 2-4
G
games 4-3
H
hard drive
problems with 6-10
using 2-15
Help
accessing 6-4
button 2-7, 6-1
customer shared knowledge 6-3
Help & Support Center 6-1
online help 6-3
tools 6-2
Web sites 6-3
Hotmail 3-4
hyperlink 3-2
I
installing
downloaded files 4-5
expansion card 5-5
memory 5-4
software 4-4
Instant E-mail button 3-8
internal components
5000 Series 5-2
8000 Series 5-3
Internet
accessing favorite sites 2-7
basic concepts 3-2
downloading files 4-5
MY PRESARIO–GETTING STARTED
parental controls 3-9
problems with 6-12
restricting content 3-9
Web browser 3-3
Internet buttons
Activity 2-6
E-mail 2-6
Entertainment 2-6
Instant Internet 2-6
My Presario 2-6
Retail/Affinity Central 2-6
Search 2-6
Internet Service Provider (ISP)
establishing 3-2
problems with account 6-12
server name 3-5
user name 3-5
K
keyboard
arrow keys 2-4
buttons overview 2-5
CD/DVD Control buttons 2-5
Easy Access buttons 2-7
function keys 2-4
Help button 2-7
Instant E-mail button 3-4
Internet Zone buttons 2-7
main keys 2-4
My Program button 2-8
numeric keys 2-4
problems with 6-14
Quick Launch Web buttons 2-7
Smart Credit Card 2-11
Stand By button 2-9
status lights 2-10
volume buttons 2-8
MY PRESARIO–GETTING STARTED
L
Logitech
Web site 2-12
wireless mouse 2-12
M
memory
problems with 6-17
upgrading 5-4
monitor
flat-panel 6-11
problems with 6-11
mouse
autoscrolling 2-14
clicking 2-13
double-clicking 2-13
scrolling 2-13
wireless 2-12
movies 2-18
MP3 files 4-3
My Presario - Learning More CD 1-5
My Program button
assigning 2-8
using 2-7
N
Netscape Navigator 3-3
numeric keys 2-4
O
online support 6-4
Outlook Express
receiving e-mail 3-8
sending e-mail 3-6
setting up 3-4
INDEX-3
P
parental controls 3-9
playing
CDs 2-17
digital audio files 4-3
games 4-3
movies 2-18
ports
5000 Series 2-2
8000 Series 2-3
power
button 2-2, 2-3
problems with 6-13
printing 4-2
R
RAM 5-4
Recovery CD 6-5
removing programs 4-4
restore
from User Backup 6-5
to factory condition 6-5
S
safety and comfort 1-4
software
installing from disc 4-4
installing from Internet 4-5
updates 6-3
Stand By mode 2-9
status lights
caps lock 2-10
e-mail 2-10
num lock 2-10
scroll lock 2-10
stand by 2-10
surge protector 1-4
INDEX-4
T
technical support 6-1
troubleshooting
audio 6-6
CD-ROM drive 6-7
CD-RW drive 6-7
disk drive 6-8
DVD-R/RW drive 6-7
DVD-ROM drive 6-7
hard drive 6-10
Internet access 6-12
keyboard 6-14
memory 6-17
monitor 6-11
power 6-13
scroll mouse 6-14
wireless mouse 6-16
U
upgrades
expansion card 5-5
memory 5-4
User Backup 6-5
V
Virtual Technician 6-2
volume
keyboard buttons 2-8
problems with 6-6
W
warranty 1-3
WinDVD player 2-18
wireless mouse 2-12
World Wide Web
See Internet
MY PRESARIO–GETTING STARTED
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