HP Color LaserJet 4700 Printer series User manual

HP Color LaserJet 4700 Printer series User manual

HP Color LaserJet 4700

HP Embedded Web Server User Guide

HP Embedded Web Server

User Guide

Copyright and Warranty

© 2005 Copyright Hewlett-Packard

Development Company, L.P.

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

EWS V10.0

Trademarks and credits

Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.

Microsoft® and Windows® are U.S.

registered trademarks of Microsoft Corp.

Edition 1, 2/2005

Table of contents

1 Overview

What is an embedded Web server? .......................................................................................................1

Features .................................................................................................................................1

Additional features with a permanent storage device ............................................................2

HP Web Jetadmin and the HP Embedded Web Server.........................................................2

System requirements...............................................................................................................................3

Opening the HP Embedded Web Server................................................................................................3

Login and logoff.......................................................................................................................................4

To log in as an administrator..................................................................................................4

To log off as an administrator ................................................................................................4

Navigating through the HP Embedded Web Server................................................................................5

2 Viewing product status from the HP EWS Information screens

Device Status ..........................................................................................................................................8

Configuration Page................................................................................................................................10

Supplies Status......................................................................................................................................12

Event Log...............................................................................................................................................14

Usage Page...........................................................................................................................................15

Diagnostics Page...................................................................................................................................17

Device Information.................................................................................................................................19

Control Panel.........................................................................................................................................20

Print........................................................................................................................................................21

Printing a file from the Print screen......................................................................................22

3 Configuring the product from the Settings screens

Configure Device...................................................................................................................................23

Using the menus on the Configure Device screen...............................................................24

E-mail Server.........................................................................................................................................25

Configuring outgoing e-mail..................................................................................................26

Configuring incoming e-mail.................................................................................................26

Alerts......................................................................................................................................................27

Using the Alerts screen with a product ................................................................................29

To delete destinations and destination lists.........................................................32

Sending e-mail commands to the product............................................................................32

To request information pages by using an e-mail message................................32

AutoSend...............................................................................................................................................33

To turn on the AutoSend feature..........................................................................................35

Security..................................................................................................................................................36

Edit Other Links.....................................................................................................................................38

ENWW iii

Adding a link.........................................................................................................................39

Removing a link....................................................................................................................39

Device Information.................................................................................................................................40

Language...............................................................................................................................................41

Date & Time...........................................................................................................................................43

Date/Time Format.................................................................................................................44

Clock Drift Correction............................................................................................................44

Wake Time.............................................................................................................................................46

4 Managing network operation from the Networking screens

Overview................................................................................................................................................47

5 Using the Other Links as a resource

hp instant support .................................................................................................................................52

How hp instant support works...............................................................................................52

Information you can get from hp instant support..................................................................52

Order Supplies.......................................................................................................................................52

Product Support ....................................................................................................................................53

My Service Provider and My Service Contract......................................................................................53

Index......................................................................................................................................................................55

iv ENWW

List of tables

Table 1-1

Table 2-1

Table 2-2

Table 2-3

Table 2-4

Table 2-5

Table 2-6

Table 2-7

Table 3-1

Table 3-2

Table 3-3

Table 3-4

Table 3-5

Table 3-6

HP Embedded Web Server..............................................................................................................6

Device Status...................................................................................................................................8

Configuration Page.........................................................................................................................11

Supplies Status..............................................................................................................................13

Event Log.......................................................................................................................................14

Usage Page....................................................................................................................................16

Diagnostics Page...........................................................................................................................17

Print page.......................................................................................................................................22

Configure Device............................................................................................................................24

E-mail Server..................................................................................................................................25

Alerts..............................................................................................................................................28

Requesting information pages using an e-mail message..............................................................33

AutoSend........................................................................................................................................34

Security...........................................................................................................................................36

Table 3-7

Table 3-8

Edit Other Links..............................................................................................................................38

Language........................................................................................................................................42

Table 3-9 Date & Time....................................................................................................................................43

Table 3-10 Wake Time.....................................................................................................................................46

Table 4-1 Network Settings............................................................................................................................48

ENWW v

vi ENWW

List of figures

Figure 1-1

Figure 1-2

Figure 2-1

Figure 2-2

Figure 2-3

Figure 2-4

Figure 2-5

Figure 2-6

Figure 2-7

Figure 2-8

Figure 2-9

Figure 3-1

Figure 3-2

Figure 3-3

Enter Network Password..................................................................................................................4

Sample HP EWS screen..................................................................................................................5

Device Status screen.......................................................................................................................8

Configuration Page screen.............................................................................................................10

Supplies Status screen...................................................................................................................12

Event Log screen...........................................................................................................................14

Usage Page screen........................................................................................................................15

Diagnostics Page screen................................................................................................................17

Device Information screen.............................................................................................................19

Control Panel screen......................................................................................................................20

Print screen....................................................................................................................................21

Configure Device screen................................................................................................................23

E-mail Server screen......................................................................................................................25

Alerts screen...................................................................................................................................28

Figure 3-4

Figure 3-5

Figure 3-6

Figure 3-7

Alerts – setup screen......................................................................................................................29

Alerts – test screen.........................................................................................................................31

AutoSend screen............................................................................................................................34

Security screen...............................................................................................................................36

Figure 3-8

Figure 3-9

Edit Other Links screen..................................................................................................................38

Device Information screen.............................................................................................................40

Figure 3-10 Language screen............................................................................................................................41

Figure 3-11 Date & Time screen........................................................................................................................43

Figure 3-12 Wake Time screen.........................................................................................................................46

Figure 4-1 Network Settings screen................................................................................................................48

Figure 5-1

Figure 5-2

Device Information screen.............................................................................................................51

Other Links.....................................................................................................................................53

ENWW vii

viii ENWW

1 Overview

What is an embedded Web server?

A Web server provides an environment in which Web programs can run, in much the same way that an operating system, such as Microsoft® Windows®, provides an environment in which programs can run on your computer. A Web browser, such as Microsoft Internet Explorer, Apple Safari, or

Mozilla, can show output from a Web server.

An embedded Web server resides on a hardware product (such as a printer) in the firmware, rather than as software that is loaded on a network server.

The advantage of an embedded Web server is that it provides an interface to the product that anyone who has a network-connected computer and a standard Web browser can open and use. No special software needs to be installed or configured.

With the HP Embedded Web Server (HP EWS), you can view product status information, change settings, and manage the product at your computer.

NOTE

In this guide, the terms "product" and "device" are used interchangeably. When products or devices are discussed in this guide, the information pertains to HP LaserJet printers or multifunction peripherals (MFPs), or HP Digital Senders. For specific information about the features that your printer, MFP, or digital sender supports, see the documentation that came with your product.

Features

You can use the HP EWS to view product and network status and to manage printing functions from your computer, rather than at the product control panel. With the HP EWS, you can perform these tasks:

■ View control-panel messages and product-status information.

■ Determine the remaining life for all supplies and configure specific ordering information for supplies.

■ Gain access to the product's technical support page.

■ Gain access to specific support for recent product events.

■ Add or customize links to other Web sites.

■ View and change product configuration, such as tray configurations.

■ View and change network configuration.

ENWW What is an embedded Web server? 1

■ View and print information pages, such as the Configuration page.

■ Receive alerts about product events, such as when the product is low on supplies, through e-mail.

■ Select the language in which to display the HP EWS screens.

■ Print to an HP product without having to install the product printer driver.

■ Conserve energy by scheduling the product sleep delay so that the product will go into sleep mode after a period of time of not being used.

■ Schedule wakeup times for each day so that the product has finished initializing and calibrating by the time it is to be used.

■ Send product configuration and supplies usage information periodically to your service provider.

Additional features with a permanent storage device

If you have a permanent storage device installed in your product, such as a hard disk, you can view, set up, and retain additional information.

Alerts. Set up four different destination lists for each user (admin and service), with up to 20 recipients on each of the four lists. (Without the permanent storage device, each user can send alerts to only four e-mail addresses.)

Other Links. Add up to five additional links to the Web sites of your choice. (Without the extra storage, you can add one additional link.)

A hard disk might be installed in your product, depending on the product model. If your product does not have a hard disk, you might be able to order one. For more information, see the user guide that came with your product, or go to: www.hp.com/country/us/eng/othercountriesbuy.htm

HP Web Jetadmin and the HP Embedded Web Server

HP Web Jetadmin is a Web-based system management tool that you can use with a Web browser.

The HP EWS and HP Web Jetadmin work together to meet all of your product-management needs.

You can use the software to install and manage networked products effectively. Network administrators can manage networked products remotely, from practically anywhere.

The HP EWS provides a simple, easy-to-use solution for one-to-one product management in environments that have a limited number of products. However, in environments that have several products, you might want to use HP Web Jetadmin to manage groups of products. With HP Web

Jetadmin you can discover, manage, and configure multiple products simultaneously.

HP Web Jetadmin is available from HP online support (HP Web Jetadmin www.hp.com/go/ webjetadmin ).

2 Chapter 1 Overview ENWW

System requirements

In order to use the HP EWS, you must have the following components:

■ A supported Web browser. Browsers that support embedded Web servers include (but are not limited to) the following:

■ Konqueror 3.0 or later

■ Microsoft Internet Explorer 6.0 or later

■ Mozilla 1.0 (and Mozilla derivatives)

■ Netscape Navigator 6.2 or later

■ Opera 7.0 or later

■ Safari 1.0 or later

■ A transmission control protocol/Internet protocol- (TCP/IP-) based network connection.

■ An HP Jetdirect print server (embedded or enhanced input/output [EIO]) installed in the product.

Opening the HP Embedded Web Server

Use the following procedure to open the HP EWS.

NOTE

You cannot view the HP EWS screens from outside of a firewall.

1

Open a supported Web browser.

2

In the Address or Go to field, type the TCP/IP address that is assigned to the product (for example, http://192.168.1.1

) or the host name (for example, npi[XXXXXX

] or a configured host name such as http://www.[your_server].com

).

If you do not know the TCP/IP address for the product, you can find it by using the control-panel menu or by printing a configuration page. For instructions, see the user guide that came with your product.

ENWW System requirements 3

Login and logoff

The HP EWS has screens that can be used to view product information and change configuration options. The screens that appear, and the settings on them, vary according to how you gain access to the HP EWS: as a general user, an information technology (IT) administrator, or a service provider. These passwords can be customized by an IT administrator or a service provider.

In a password-protected HP EWS, only the Information tab is available to users who do not log in by using the password. If no password has been set (which is the default), all of the tabs are visible.

If a password has been set, you must log on as an IT administrator or a service provider to gain access to the protected HP EWS tabs (Settings and Networking).

NOTE

For information about changing passwords as an IT administrator, see

Security . If you

are a service provider, see your product service guide.

To log in as an administrator

Use the following procedure to log in to the HP EWS as an administrator.

1

After you open the EWS, click the Log In link in the upper-right corner of the screen.

The Enter Network Password dialog box appears, as shown in the following illustration. The appearance of the login screen might vary, depending on your operating system and browser.

Figure 1-1

Enter Network Password

2

Type admin for the user name, type your password, and then click OK.

To log off as an administrator

Use the following procedure to log off.

1

Click the Log Off link.

2

To complete the logoff, close the browser.

4 Chapter 1 Overview ENWW

CAUTION

If you do not close the browser, the connection to the product HP EWS continues to run and could pose security risks.

Navigating through the HP Embedded Web Server

To navigate through the HP EWS screens, click one of the tabs (such as Information or Settings), and then click one of the menus on the navigation bar that is located on the left side of the screen.

The following illustration and table provide information about the HP EWS screens.

NOTE

The appearance of the HP EWS screens might differ from the illustrations in this user guide, depending on the product features and the settings that your IT administrator has established.

ENWW

Figure 1-2

Sample HP EWS screen

Navigating through the HP Embedded Web Server 5

6

Table 1-1

HP Embedded Web Server

Callout

1

2

3

4

5

6

HP EWS screen feature

Description More information

Product name and TCP/IP address

Tabs

View the product name and Internet protocol (IP) address.

Menus

Information tab

Settings tab

View information about the product. You cannot configure the product using the screens on this tab.

Use the features on this tab to configure the product.

Networking tab View network status and configure the network settings.

Different on each tab Click a tab to show the menus.

Other Links

Log In/Log Off Different for each type of user

Screen

hp instant support

Connect to a set of Web resources that help solve problems and describe the additional services that are available for your

HP product.

Order Supplies

Product Support

Use the Internet to order genuine HP supplies for your HP product.

Use product-specific help from the HP Web site to solve a problem.

Different for each menu item

Log in as an IT administrator or service provider.

Click a menu item to show a screen.

See

Viewing product status from the

HP EWS Information screens

.

See

Configuring the product from the

Settings screens

.

See

Managing network operation from the Networking screens .

See

See

See

See

Using the Other Links as a resource

.

hp instant support

Product Support

See

Login and logoff .

.

.

My Service Provider and My

Service Contract

.

■ See

Viewing product status from the HP EWS Information screens .

■ See

Configuring the product from the Settings screens .

■ See

Managing network operation from the Networking screens .

Chapter 1 Overview ENWW

2

Viewing product status from the

HP EWS Information screens

The screens available from the Information tab are for informational purposes only; you cannot configure the product from these screens. To configure the product through the HP EWS, see

Configuring the product from the Settings screens

.

NOTE

Some products do not support all of these screens.

ENWW 7

Device Status

Use the Device Status screen to view the current status of the product. The following illustration and table describe how to use this screen.

8

Figure 2-1

Device Status screen

Table 2-1

Device Status

Callout

1

2

3

Area on the screen

HP EWS tabs and menus

Status

Information or capability that the area provides

For more information, see

Navigating through the HP Embedded Web Server .

Control-panel buttons

Shows the device status (the same information that appears on the control-panel display).

Use these control-panel buttons just as you would at the product. To select which control-panel buttons appear on this screen, go to the Security screen on the Settings tab.

Chapter 2 Viewing product status from the HP EWS Information screens ENWW

Table 2-1

Device Status (continued)

Callout Area on the screen

4

5

Supplies

Supplies Details

6

7

8

Media

Change Settings

Capabilities

Information or capability that the area provides

Shows the percentage of life remaining for each supply.

Opens the Supplies Status screen, where you can view information about product supplies.

Shows the status and configuration information for the input trays and output bins.

The media status is OK until the tray is completely empty. When the tray is empty, the status is Out.

Opens the Other Settings screen, where you can change the paper-type settings.

Lists components that are installed in the product.

ENWW Device Status 9

Configuration Page

Use the Configuration Page screen to view current product settings, help troubleshoot problems, and verify the installation of optional accessories such as dual inline memory modules (DIMMs). The following illustration and table describe how to use this screen.

Figure 2-2

Configuration Page screen

10 Chapter 2 Viewing product status from the HP EWS Information screens ENWW

ENWW

4

5

2

3

Table 2-2

Configuration Page

Callout

1

Area on the screen

HP EWS tabs and menus

Printer Information

Installed Personalities and

Options

6

7

8

Memory

Security

Paper Trays and Options

Calibration Information

Color Density

Information or capability that the area provides

For more information, see

Navigating through the HP Embedded Web

Server .

Lists the serial number, version numbers, and other information for the device.

Lists:

■ Version and TCP/IP address for all network devices connected to the product (Jetdirect or internal Jetdirect)

■ All of the printer languages that are installed (such as printer command language [PCL] and PostScript® [PS])

■ Options that are installed in each DIMM slot and EIO slot

■ USB devices that can be connected to a printer used as a host

USB controller, such as mass storage devices, card swipes, or keypads

Lists the memory information, PCL Driver Work Space (DWS), and resource saving information.

Lists the status of the control-panel lock, disk write-protect options, and direct-connect (USB or parallel) ports.

You can change the status of the Direct Connect ports on the

Security screen under the Settings tab by selecting or clearing the

Disable Direct Ports check box.

Lists the size and type of media that is specified for each of the trays in the product. If a duplexing unit or any paper-handling accessories are installed on the product, information about those devices is also listed here.

Lists the last color-plane registration (CPR) page count, the last CPR page-count date, the last page count (in engine cycles) for DMAX/

DHALF, and the last DMAX/DHALF page-count date.

Color plane registration occurs when new print cartridges are installed to compensate for any slight variations that might occur in cartridge circumference.

DMAX is a density calibration of each print cartridge color at 100% coverage; DHALF is also a density calibration of each print cartridge color, but as a halftone instead of a full color. During halftone printing, the dots of toner are spread out, and coverage of the toner is less than 100%.

Lists the cyan, magenta, yellow, and black (CMYK) values for highlights, midtones, and shadows.

Configuration Page 11

Supplies Status

The Supplies Status screen shows more detailed supplies information and provides part numbers for genuine HP supplies. (It is helpful to have the part numbers available when ordering supplies.)

The following illustration and table describe how to use this screen.

Figure 2-3

Supplies Status screen

12 Chapter 2 Viewing product status from the HP EWS Information screens ENWW

2

3

Table 2-3

Supplies Status

Callout

1

4

Area on the screen

HP EWS tabs and menus

Order Supplies link

Print Cartridge Information

Long-Life Supplies

Information

Information or capability that the area provides

For more information, see

Navigating through the HP Embedded Web

Server .

Use this feature to connect to a Web page that facilitates online ordering of supplies from a reseller of your choice

If available, this lists the percent of life remaining and the estimated number of pages remaining before the supply is empty; the total number of pages that have been processed with the supply; the supply serial number and HP part number; and an indication of whether or not the supply has reached the low status.

If the Override at Out option has been enabled at the product control panel, a message appears, when the supply is exhausted, stating that the cartridge was used with the override setting.

NOTE

If a non-HP supply is used, information about the device might not be available. In addition, a warning message about the risks associated with using non-HP supplies could appear on the screen. No further information about the status of the supply will be available.

If available, this lists the percent of life remaining and the estimated number of pages remaining with the supply.

ENWW Supplies Status 13

Event Log

The Event Log screen shows the most recent product events, including jams, service errors, and other printer errors. The following illustration and table describe how to use this screen.

7

8

5

6

Figure 2-4

Event Log screen

Table 2-4

Event Log

3

4

Callout

1

2

Area on the screen

HP EWS tabs and menus

Number

Date and Time

Engine Cycles

Current Engine Cycles

Event

Description or Personality

Product Support link

Information or capability that the area provides

For more information, see Navigating through the HP Embedded Web Server .

Lists the order in which the errors occurred. The last error to occur has the highest number.

Lists the date and time for each event logged.

Shows the number of engine cycles that the product had completed when the error occurred. The product completes one engine cycle for every Letter/

A4-size page side that it prints or copies.

Shows the number of engine cycles that the product has completed to date.

Shows the internal event code for each event.

Shows a brief description of some events.

Provides access to the HP support Web site for product-specific troubleshooting information.

14 Chapter 2 Viewing product status from the HP EWS Information screens ENWW

Usage Page

The Usage Page screen gives a page count for each size of media that has passed through the product, as well as the number of duplexed pages. The total is calculated by multiplying the sum of the print count values by the Units value.

The information on this screen can be used to determine how much toner or paper to keep on hand.

The following illustration and table describe how to use this screen.

ENWW

Figure 2-5

Usage Page screen

Usage Page 15

3

4

5

6

Table 2-5

Usage Page

Callout

1

Area on the screen

HP EWS tabs and menus

2 Usage Totals (equivalent)

Units

Duplex 1 Image

Print Modes & Paper Path

Usage (actual)

Historical Printer Coverage

Information or capability that the area provides

For more information, see Navigating through the HP Embedded Web

Server .

Indicates the types of pages that have been printed, the number of singlesided pages that have been printed, the number of duplexed pages that have been printed, and the total number of pages that have been printed.

A unit is equal to a standard A4-size (Letter-size) page. All other page sizes are referenced in relation to this standard size. An A4-size (Lettersize) page printed on both sides counts as 2 units.

“Duplex 1 image” refers to pages that are printed as part of a duplexed print job, but which are blank on the second side.

Indicates the different print modes that have been used for color and monochrome (black-and-white) print jobs.

Indicates the average amount of toner that is used on each printed page.

16 Chapter 2 Viewing product status from the HP EWS Information screens ENWW

Diagnostics Page

The Diagnostics Page screen provides information about calibration, color density, and parameters.

ENWW

Figure 2-6

Diagnostics Page screen

Table 2-6

Diagnostics Page

Callout

1

Area on the screen Information or capability that the area provides

HP EWS tabs and menus

For more information, see Navigating through the HP Embedded Web Server .

Diagnostics Page 17

Table 2-6

Diagnostics Page (continued)

Callout Area on the screen Information or capability that the area provides

2

3

4

Calibration

Information

Color Density

Parameters

Lists the last color-plane registration (CPR) page count, the last CPR page-count date, the last page count (in engine cycles) for DMAX/DHALF, and the last DMAX/

DHALF page-count date.

Color plane registration occurs when new print cartridges are installed to compensate for any slight variations that might occur in cartridge circumference.

DMAX is a density calibration of each print cartridge color at 100% coverage;

DHALF is also a density calibration of each print cartridge color, but as a halftone instead of a full color. During halftone printing, the dots of toner are spread out, and coverage of the toner is less than 100%.

Lists the cyan, magenta, yellow, and black (CMYK) values for highlights, midtones, and shadows.

For color devices, specific engine settings related to the printing or electrophotographic process are critical in identifying device status and function.

The electrophotographic parameters, which are used to detect, diagnose, and track print-quality defects, appear in a 272-cell binary array that contains the settings registered by the device engine. These registers also appear at the bottom of the

Diagnostics Page screen.

18 Chapter 2 Viewing product status from the HP EWS Information screens ENWW

Device Information

The Device Information screen shows the device name, asset number, company name, contact person, device location, and the device's TCP/IP address, name, model, and serial number.

The device name, asset number, company name, contact person, and device location can be configured from the Device Information screen, which is located on the Settings tab.

Figure 2-7

Device Information screen

ENWW Device Information 19

Control Panel

For products that have a control panel, the Control Panel screen shows the product control-panel display as if you were standing at the product. Because this view shows the product status, it can help you troubleshoot problems with the product.

NOTE

The appearance of the screen might vary, depending on your product.

Figure 2-8

Control Panel screen

20 Chapter 2 Viewing product status from the HP EWS Information screens ENWW

Print

You can use the Print screen to print one file at a time from a product that supports the HP EWS.

This feature is especially useful if you are a mobile user, because you do not have to install the product's printer driver in order to print; you can print anywhere at any time.

You can print print-ready files, such as documents that have been generated by using a "print to file" driver option. Print-ready files commonly have file name extensions such as .PRN (Windows printready File), .PCL (printer control language), .PS (postscript), .PDF (Adobe Portable Document

Format), and .TXT (text).

The following illustration and table describe how to use this screen.

NOTE

The Print screen (and the Print menu on the left) is available only if it has been configured to appear on the Security screen under the Settings tab. For more information, see

Security .

ENWW

Figure 2-9

Print screen

Print 21

Table 2-7

Print page

3

4

Callout

1

2

Area on screen

HP EWS tabs and menus

Device Status

Option 1

Option 2

Information or capability that the area provides

For more information, see

Navigating through the HP Embedded Web Server .

Shows the device status (the same information that appears on the Device Status screen and the control-panel display).

Prints a file that is located on your laptop, computer, or a network file server.

Prints a file that you can gain access to on your network.

Printing a file from the Print screen

Use the following procedure to print a file from the Print screen.

1

Select a file that resides on your machine or on your network by using one of the following options:

● Click the button under Option 1 to browse to a file that you want to print.

-or-

● Type the uniform resource locator (URL; beginning with "http://") in the Address field (under

Option 2) to print a file that is available over your network.

2

Click Apply.

22 Chapter 2 Viewing product status from the HP EWS Information screens ENWW

3

Configuring the product from the

Settings screens

Use the screens on the Settings tab to configure the product from your computer.

NOTE

Some products do not support all of these screens.

Configure Device

You can use the Configure Device screen to print device information pages and configure the device remotely. The following illustration, table, and example procedure describe how to use this screen.

If your device has a control-panel display, these menus are similar to the menus that are available at your device control panel. Some of the device control-panel menus are not available from the

HP EWS. See the documentation that came with your device for more information about the different menus that your device supports.

ENWW

Figure 3-1

Configure Device screen

Configure Device 23

Table 3-1

Configure Device

Callout

1

2

3

Area on the screen Information or capability that the area provides

HP EWS tabs and menus

Select A Menu

For more information, see

Navigating through the HP Embedded Web Server

.

Plus sign ( )

INFORMATION menu Print device information pages, which provide details about the device and its configuration.

Set the type of media that is in each tray.

PAPER HANDLING menu

CONFIGURE DEVICE menu Configure the device to affect the device behavior.

For example, you can configure device personality settings from this menu, such as print-quality settings or destination bins.

DIAGNOSTICS menu Get information about the device that you can use to troubleshoot problems.

Click the plus sign next to a menu, or click the menu itself, to see the submenus or subentries.

Using the menus on the Configure Device screen

The following procedure is provided only as an example. Similar procedures can be used to set other menu items.

Follow these steps to print a configuration page (example procedure).

1

Click INFORMATION.

2

Select the check box for the information page that you want to view or print, and then click Apply.

NOTE

Print drivers and software programs frequently override selections that are made on the Printing menu and the Paper Handling menu. For more information, see the user guide that came with your product. Any changes are reflected on the Device Status screen, the

Configuration Page screen, and the Paper Handling menu.

24 Chapter 3 Configuring the product from the Settings screens ENWW

E-mail Server

Use the E-mail Server screen to configure e-mail settings for outgoing and incoming e-mail. Use the settings on this screen to send and receive e-mail messages, including product alerts. The following illustration, table, and procedures describe how to use this screen.

ENWW

Figure 3-2

E-mail Server screen

Table 3-2

E-mail Server

Callout

1

2

3

4

Area on the screen

HP EWS tabs and menus

Outgoing e-mail

Device E-mail Address

Incoming e-mail (not required for Email Alerts)

Information or capability that the area provides

For more information, see Navigating through the HP Embedded

Web Server .

Configure outgoing e-mail if you intend to use the Alerts or

AutoSend features. For more information, see

Using the Alerts screen with a product

.

This is the device's e-mail address that appears in device alerts.

This is not the e-mail address that you want to use when sending commands to the device. For more information, see

Sending email commands to the product .

Configure incoming e-mail if you intend to request information pages from the device by using e-mail messages. For more information, see

Sending e-mail commands to the product

.

E-mail Server 25

Configuring outgoing e-mail

You must configure outgoing e-mail if you intend to use the Alerts or AutoSend features.

1

Gather the following information. (Your organization's network or e-mail administrator typically provides the information that is required to configure outgoing mail.)

● The TCP/IP address of the simple mail transfer protocol (SMTP) mail server on your network. The EWS uses the SMTP server TCP/IP address to relay e-mail messages to other computers.

● The e-mail domain name suffix that is used to address e-mail messages within your organization.

2

Select the Enable Outgoing E-mail check box.

3

Type the SMTP server TCP/IP address in the SMTP Server text box.

4

Type the domain name in the Domain Name text box.

5

Click Apply to save the changes.

Configuring incoming e-mail

You should configure incoming e-mail if you intend to request information pages from the product by

using e-mail messages. For more information, see Sending e-mail commands to the product

.

1

Establish a Post Office Protocol 3 (POP3) mailbox account for the product on a mail server within your organization's network.

Each POP3 account requires a user name and a password. The username combined with the product's domain name (which is specified in the outgoing mail configuration) is the e-mail address for the product. For example, if the POP3 mailbox account username is "product" and the POP3 server is "hp.com", the product's e-mail address is "[email protected]".

NOTE

Each product that is configured for incoming mail must have its own POP3 mailbox account on your network's e-mail server. The POP3 mailbox accounts are typically configured by your organization's network or e-mail administrator.

CAUTION

Make sure that you do not use your personal e-mail account. Doing so could cause all of your e-mail to be deleted. You would receive no notification that this deletion had taken place.

2

Select the Enable Incoming E-mail check box.

3

Type the TCP/IP address of the POP3 mail server in the POP3 Server text box.

4

Type username and password for the product's mailbox account, and then click Apply to save the changes.

26 Chapter 3 Configuring the product from the Settings screens ENWW

Alerts

From the Alerts screen, IT administrators can set up the product to send problem and status alerts to anyone through e-mail messages. When this function is configured, alerts are automatically triggered about supplies, paper-path status, and other service and advisory information. More than one individual can receive alerts, with each person receiving only specific alerts. For example, an administrative assistant might be responsible for ordering print cartridges or fixing jams, and could receive advanced warning when toner is low or a jam occurs. Similarly, the long-life supplies might be handled by an external service provider, who could receive alerts about performing product maintenance, loading the front or rear stapler, and similar needs.

With a permanent storage device installed, such as a hard disk, a user can create up to four different destination lists, with up to 20 recipients on each list. (Without the permanent storage device, a user can send alerts to only four e-mail addresses.)

By selecting the Remove Control Panel Supplies Status Messages option (available on the Alerts

- setup screen that appears when you press the New Destination List button), you can suppress the Cartridge low or Cartridge out supplies status messages on the control panel. (This applies only to the black print cartridge.) The message is suppressed at the control panel only if one or both of these alerts has first been selected to be received.

The following illustration, table, and procedures describe how to use this screen to edit, test, and delete destinations and destination lists.

NOTE

In order for alerts to function, outgoing e-mail must be enabled. To enable outgoing mail, see

Configuring outgoing e-mail .

ENWW Alerts 27

Figure 3-3

Alerts screen

Table 3-3

Alerts

Callout

4

5

6

1

2

3

Area on the screen

HP EWS tabs and menus

Destination list summary

Edit

Test

Delete

New Alert Destination

Information or capability that the area provides

For more information, see

Navigating through the HP Embedded Web Server

.

Lists the current selections for each destination.

Click this button to make changes to the destination or destination list.

Click this button to send a test alert to the destination or destination list.

Click this button to delete the destination or destination list.

Click this button to define the settings for a new destination list for alerts.

28 Chapter 3 Configuring the product from the Settings screens ENWW

Using the Alerts screen with a product

With a permanent storage device installed, you can set up four different lists, with up to 20 recipients on each list. Without a permanent storage device, you have room for only four e-mail addresses.

If a permanent storage device is installed, the Alerts – setup screen that appears when you click either Edit or New Destination List looks similar to the following illustration.

ENWW

Figure 3-4

Alerts – setup screen

Alerts 29

To configure alerts

1

Do one of the following:

● To create a new destination list, click New Destination List.

-Or-

● To modify an existing destination list, click Edit next to the list that you want to modify.

The Alerts – setup screen appears.

2

For products that have permanent storage devices installed, type a name in the List Name field, such as Service or Supplies. (If you do not have a permanent storage device, continue to step 3.)

3

Type the e-mail addresses for people who you want to receive alerts. In large environments, system administrators can route e-mail addresses to list servers, URLs, and mobile devices for expanded alerts. Add multiple destinations by separating each destination with a comma or semicolon.

4

Select the check box for the alerts that you want to be sent with this destination list. (To see all of the alerts that are available for the product, click Show All Alerts.)

5

Where applicable, set the threshold value for the individual alerts.

The threshold value for service alerts and for the paper-path alerts is a user-specified number of minutes. This is the amount of time that an event will be ignored before an e-mail alert message is sent. For example, you might want to set the threshold value for the "Tray Open" alert to 10 minutes to allow someone to close the tray after loading the tray or clearing a jam.

6

Under Select Control Panel Messages to Suppress, select messages that you do not want to appear on the product control panel. This step applies only to messages that were selected to be received as alerts.

NOTE

If the browser does not accept JavaScript, then the check box for message suppression will be always enabled. The check-box selection is validated when you submit the page by pressing the Apply button. If the alerts corresponding to the alerts selected for suppression have not been selected, the Alerts – setup screen is reloaded with a warning message, informing you that you must first select the corresponding alerts in order to suppress their appearance on the control panel.

7

Select the attachments that you want to be included with your e-mail alert messages. These attachments can include Supplies Status Page, Usage Page, Configuration Page, Event Log

Page, and XML Data. (Go to the Information tab to see examples of the pages.) The XML Data option should be selected if one of the destinations you have chosen to receive alerts is an automated computer system. Each item that you select will be attached to the e-mail. For example, if you select Usage Page and Event Log Page, you will receive one e-mail message with two attachments, one for each selection. If you also select the XML Data option, you will receive one e-mail message with three attachments: one attachment for the Usage Page in

HTML, one for the Event Log in HTML, and a third consisting of instant support information in a text file attachment that has an .XML extension.

8

Click Apply to save the information.

9

Repeat steps 1 through 7 for each additional list or destination.

Use the following procedure to test the destination list configuration.

30 Chapter 3 Configuring the product from the Settings screens ENWW

To test the configuration of a destination list

1

Click the Test button next to the destination list that you want to test. (If no permanent storage device is installed, only one destination can be tested from this window.)

The following window appears.

ENWW

Figure 3-5

Alerts – test screen

2

If you have a permanent storage device installed, select the destinations that you want to test.

3

The return address is the product's e-mail address. Type your e-mail address in the Return

Address box if you would like to receive messages about any errors that are generated from the test alert (for example, to be notified of an incorrect destination address).

Alerts 31

4

If applicable, type additional information that you would like to appear at the beginning of the email alert message in the Your Notes (optional) text field.

5

Click OK.

To delete destinations and destination lists

If you have multiple destinations configured, you can delete a destination or destination list by clicking the Delete button next to the destination or destination list that you want to delete. Click OK to confirm the deletion.

Sending e-mail commands to the product

Another method for receiving information pages is by requesting them from the product. When outgoing and incoming mail are configured, the product can attach information pages, such as the

Supplies Status page or the Configuration page, to e-mail messages. You can use this feature to solve a problem or check the status of supplies.

To request information pages by using an e-mail message

When composing a message to the product, you must format the To, From, and Subject fields correctly in your e-mail program.

1

Make outgoing and incoming e-mail functions available by following the instructions that are listed in this chapter. (For more information, see

E-mail Server

)

2

From your e-mail program, compose a message to the product by completing the following steps:

a

In the To field, type the product's e-mail address. The user name combined with the product's domain name (which is specified in the outgoing mail configuration) is the e-mail address for the product. For example, if the POP3 mailbox account user name is "product" and the POP3 server is "hp.com", the product's e-mail address is "[email protected]".

b

Your e-mail program should automatically complete the From field with your return e-mail address.

c

In the Subject field, type the appropriate text for the format and page that you would like to attach. You can request a Configuration page, a Supplies Status page, or an AutoSend page. For example, if you would like to attach the Configuration page in .HTML file format, type this.configpage?configpage=email&format=html

.

32 Chapter 3 Configuring the product from the Settings screens ENWW

Table 3-4

Requesting information pages using an e-mail message

Page HTML format XML format

Configuration page

Supplies Status page this.configpage?

configPage=email&format=html this.configpage?

suppliesPage=email&format=html this.configpage?

configPage=email&format=xml this.configpage?

suppliesPage=email&format=xml

1

AutoSend page

1

not applicable this.configpage?

autosend=email&format=xml

The AutoSend page is not sent to the sender of the e-mail (as indicated in Step 2b, above). It is sent to the email address specified in the AutoSend screen of the Settings tab.

3

Click Send.

The product checks for new e-mail messages once every 3 minutes. When the product receives the e-mail message, it generates a reply and sends the requested information back to the sender's email address (as specified in the From field of the original e-mail message).

NOTE

Depending on delays in the network and your organization's mail server, a response might take from 1 minute to several hours to arrive in your e-mail program's inbox. If the To,

From, and Subject fields are not correctly formatted in your e-mail message, the product does not send a message in response.

AutoSend

Use the AutoSend screen to send product-configuration and supplies-usage information periodically to e-mail destinations of your choice, such as service providers. This feature establishes a relationship with Hewlett-Packard Company or another service provider to provide you with services that include, but are not limited to, print-cartridge replacement, pay-per-page contracts, support agreements, and usage tracking. The following illustration, table, and procedure describe how to use this screen.

With a permanent storage device installed, such as a hard disk, you can add up to twenty AutoSend destinations. (Without the permanent storage device, you can add one e-mail address.) The following example is for a product that does not have a permanent storage device installed.

ENWW AutoSend 33

Figure 3-6

AutoSend screen

Table 3-5

AutoSend

Callout

1

2

3

4

5

6

Area on the screen Information or capability that the area provides

HP EWS tabs and menus For more information, see

Navigating through the HP Embedded Web Server

.

Enable AutoSend Select this check box to turn on the AutoSend feature.

Send every [interval]

E-Mail destinations

Send to HP

Select the interval at which you want the product to send the product configuration and supplies usage information to the destinations that are configured in the E-Mail destinations field.

Save a list of up to 20 e-mail addresses to receive the product-configuration information. The first e-mail address can be no more than 50 characters long.

Select this check box to send device configuration and supplies status information to HP on a regular basis. The information will be sent to an

HP e-mail address (for example, [email protected]) in a text-based file with an .XML file extension. This file will be created in English.

Test

To view more information about how HP treats the information that is sent by

AutoSend, click Hewlett-Packard Online Privacy Statement.

Click this button to save your settings and to send the information immediately, so that you can make sure that the recipient receives the messages.

34 Chapter 3 Configuring the product from the Settings screens ENWW

To turn on the AutoSend feature

Use the following procedure to make the AutoSend feature available.

1

Make outgoing e-mail functions available by following the instructions that are listed in this chapter. (For more information, see

E-mail Server

.)

2

Select the Enable AutoSend check box.

3

Click an option to specify the interval at which you want the product to send the productconfiguration and supplies-usage information to the e-mail recipients (determined in the next step), and then type the number of days, weeks, months, or pages printed.

4

For products with permanent storage devices installed, configure up to 20 destinations, using a semicolon or comma to separate the addresses. (If you do not have a permanent storage device, you can configure one e-mail address.)

5

To send device configuration and supplies status information to HP, select the Send to HP check box.

6

Click Apply.

ENWW AutoSend 35

Security

The following illustration and table describe how to use the Security screen.

3

4

5

Figure 3-7

Security screen

Table 3-6

Security

Callout

1

2

Area on the screen

HP EWS tabs and menus

Set Password

Print Page

Display On Device Status

Page

Direct Ports

Information or capability that the area provides

For more information, see

Navigating through the HP Embedded Web

Server .

Set an administrator password to control who can gain access to the EWS

Settings, and Networking tabs. After the password has been set, users are prompted to type a password when they click the Log In link. For more information, see

Login and logoff .

To clear a password, remove the characters from the New Password field, leave the Verify Password field empty, and click the Apply button.

Select to make the Print screen available in the Information tab.

Select the control-panel buttons that you want to appear on the Device

Status screen (on the Information tab).

Select Disable Direct Ports

36 Chapter 3 Configuring the product from the Settings screens ENWW

Table 3-6

Security (continued)

Callout Area on the screen Information or capability that the area provides

to block walk-up printing and system access. When the setting is selected and applied, USB and IEEE 1284 ports are disabled.

NOTE

The Direct Ports section of the Security screen does not appear on the screen when direct-connect devices are not supported or if the HP EWS is currently running over a direct connection.

ENWW Security 37

Edit Other Links

Use the Edit Other Links screen to add or customize up to five links to the Web sites of your choice

(see the following note). These links appear throughout the HP EWS screens in the Other Links box beneath the left navigational bar. Three permanent links (hp instant support, Order Supplies, and

Product Support) have already been established. The following illustration, table, and procedures describe how to use this screen.

NOTE

With a permanent storage device installed, you can add up to five additional links; without the extra storage, you can add one additional link.

2

3

4

Figure 3-8

Edit Other Links screen

Table 3-7

Edit Other Links

Callout

1

Area on the screen

HP EWS tabs and menus

Add Link

User-defined Links

Other Links

Information or capability that the area provides

For more information, see

Navigating through the HP Embedded Web Server

.

Add a user-defined link.

Lists the user-defined links that have been added. Use this area to delete links.

hp instant support

Connect to Web resources that help you to solve specific problems and determine what additional services are available for your product. (Detailed information, including serial number, error conditions, and status, is forwarded to HP Customer Care. Hewlett-

Packard Company treats this information as confidential.)

Order Supplies

Connect to a Web page that facilitates online ordering of supplies from a reseller of your choice.

38 Chapter 3 Configuring the product from the Settings screens ENWW

ENWW

Table 3-7

Edit Other Links (continued)

Callout Area on the screen Information or capability that the area provides

Product Support

My Service Provider

My Service Contract

Gain access to specific product help from the

HP Web site.

Connect to the home page of your service provider. This link appears only if the service provider has configured it.

Connect to a page that shows the terms and limits of your service contract. This link appears only if the service provider has configured it.

Adding a link

Use this procedure to add a link.

1

Under Add Link, type the URL and the name of the link as you would like it to appear in the

HP EWS.

2

Click Add Link.

Removing a link

Use this procedure to remove a link.

1

Under User-defined Links, select the link or links that you would like to remove.

2

Click Remove Selected Link.

Edit Other Links 39

Device Information

Use the Device Information screen to provide a name of your choice for the device, assign an asset number, and configure the company name, the person to contact about the device, and the physical location of the device. The device TCP/IP address, device name, device model, and serial number are also available on this screen.

Figure 3-9

Device Information screen

NOTE

If you make any changes on the Device Information screen, click Apply to save the changes.

The information that is typed here appears on the Device Information screen that can be opened from the Information tab. It also appears in e-mail messages that are sent from the product. This might be useful if you need to locate the product to replace supplies or fix a problem.

40 Chapter 3 Configuring the product from the Settings screens ENWW

Language

Use the Language screen to select the language in which the HP EWS screens appear. The following illustration and table describe how to use this screen.

Figure 3-10

Language screen

CAUTION

Selecting View Pages in Device Language or Select A Language changes the language for everyone who uses the HP EWS.

ENWW Language 41

Table 3-8

Language

Callout

1

2

3

4

Area on the screen

HP EWS tabs and menus

View Pages in Browser

Language

(this is the default)

View Pages in Device

Language

Select A Language

Information or capability that the area provides

For more information, see

Navigating through the HP Embedded Web Server .

Use this feature to detect which language is selected for your Web browser.

The HP EWS screens appear in the same language.

Use this feature to detect which language is selected for the device control panel. The HP EWS screen appear in the same language.

Select the language for the HP EWS screens from these choices:

■ English ■ Dansk (Danish)

■ Français (French) ■ Norsk (Norwegian)

■ Deutsch (German)

■ Italiano (Italian)

■ Español (Spanish)

■ Svenska (Swedish)

Nederlands (Dutch)

Suomi (Finnish)

Português (Portuguese)

NOTE

The default language is the language that the Web browser is currently using. If your browser and control panel both use a language that is not available for the HP EWS, English is selected as the default. If you make any changes on the Language screen, click Apply to save your changes.

42 Chapter 3 Configuring the product from the Settings screens ENWW

Date & Time

Use the Date & Time screen to update the product time. The following illustration and table describe how to use this screen.

ENWW

Figure 3-11

Date & Time screen

Table 3-9

Date & Time

Callout

1

2

3

4

5

Area on the screen Information or capability that the area provides

HP EWS tabs and menus For more information, see

Navigating through the HP Embedded Web

Server .

Current Date and Current Time Shows the product date and time when the EWS was opened. If either is incorrect, an IT administrator can change the information at the product control panel or through this HP EWS page.

Refresh

Date/Time Format

Click this button to update the product date and time on the screen. For more information, see

Date/Time Format

.

Click this button to open a screen where you can select the date and time format.

Clock Drift Correction Click this button to configure a network time server. This corrects clock drift using a network time server of your choice. For more information, see

Clock Drift Correction

.

Date & Time 43

Date/Time Format

Use the Date/Time Format screen to select the formats you prefer for displaying the date (under

Date Format) and time (under Time Format). The following illustration shows the Date/Time

Format screen.

Clock Drift Correction

Use the Date & Time – clock drift correction screen to enable clock drift correction. The following illustration shows the screen.

44 Chapter 3 Configuring the product from the Settings screens ENWW

To configure a network time server to correct the product clock drift, use the following procedure.

NOTE

This process keeps the clock from drifting (losing or gaining time), but does not synchronize the clock with the network time server clock.

1

Select the Enable Clock Drift Correction check box.

2

In the Network Time Server Address field, type the TCP/IP address of the clock which you want to use for correction of the product clock drift.

NOTE

Alternatively, you can click the Automatically Find Server button to find a time server on your network and automatically fill in this field.

3

In the Local Port to Receive Time from Server field, type the name of the appropriate port.

4

Click OK.

NOTE

Use this screen only to configure the time server for clock drift correction, not to set the clock. To set the clock, use the main Date & Time screen. For further information, see

Date & Time .

ENWW Date & Time 45

Wake Time

An IT administrator can use the Wake Time screen to schedule product wakeups on a daily basis.

For example, the product can be set to wake up at 07:30, so the product has finished initializing and calibrating and is ready to use by 08:00. The administrator sets only one wakeup setting per day; however, each day can have a different wakeup setting. Additionally, to save energy, the sleep delay can be set to turn the product off after a specific period of inactivity.

Figure 3-12

Wake Time screen

Table 3-10

Wake Time

Callout

1

2

Area on the screen

HP EWS tabs and menus

Wake Time

3 Sleep Delay

Information or capability that the area provides

For more information, see

Navigating through the HP Embedded Web Server .

Select one or more days on which to use the wakeup setting, and then set the time the product is turned on each day.

Set the amount of time the product is idle before it goes into Sleep Mode. When the product is in Sleep Mode, it uses less energy.

46 Chapter 3 Configuring the product from the Settings screens ENWW

4

Managing network operation from the

Networking screens

Overview

Use the Networking screens to configure and manage your product on your network. The appearance and features of the screens available from the Networking tab differ, depending on the model and version of your HP Jetdirect print server. The following screen is similar to what you might see when you click Networking. From the left navigational bar, click the Networking menu for the screen that you want to view.

ENWW Overview 47

Figure 4-1

Network Settings screen

Table 4-1

Network Settings

Callout

1

2

Area on screen

HP EWS tabs and menus

Select Language

Information or capability that the area provides

For more information, see

Navigating through the HP Embedded Web Server

.

3 Help

Select the language for the Networking tab. The list of languages that are available in the Networking tab is not identical to the list of languages that are available in the Settings tab.

Click Help for more information about the options on the Networking tab.

48 Chapter 4 Managing network operation from the Networking screens ENWW

ENWW

Depending on your HP Jetdirect print server model and operating version, the following are some tasks that you can perform from the Networking screens:

■ Change network configuration settings for various types of network connections.

■ Turn on or turn off printing protocols.

■ Set up a support contact and support URLs.

■ Set a password to control access to the product and network configuration settings. This password is synchronized with the password that you set on the Security screen under the

Settings tab, so you may set or reset it from either screen.

■ Configure the security of your product through the use of passwords, access lists, and management protocols.

■ View general network status information, including network statistics that are stored on the print server, for network troubleshooting or optimization.

■ View protocol information for all supported network connections.

■ Open the HP Jetdirect Configuration page.

■ Set the frequency at which the HP EWS checks the network status.

For more information about the Networking screens, see the following sources:

Help. On each Networking screen, a Help link under Other Links provides a description of the networking features. Also, from the Help screen you can gain access to additional help from the

HP Web site.

HP Jetdirect Administrator's Guide. This guide is normally available on the software CD that came with your product and can be downloaded from the hp.com support pages for your product: www.hp.com/support/clj4700 for the HP Color LaserJet 4700

Overview 49

50 Chapter 4 Managing network operation from the Networking screens ENWW

5

Using the Other Links as a resource

The Other Links box contains three permanent links that provide quick access to product-specific information, such as interactive troubleshooting and ordering information for genuine HP supplies.

ENWW

Figure 5-1

Device Information screen

51

NOTE

You can use the Edit Other Links screen on the Settings tab to add up to five customized links to the Web sites of your choice. (With a permanent storage device installed, you can add up to five additional links; without the extra storage, you can add one additional link.) These links appear throughout the EWS screens, in the Other Links box beneath the left navigational bar. For more information, see

Edit Other Links .

The following sections describe each of the links that appear by default in the Other Links box.

hp instant support

Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects diagnostic information from your product and matches it with the HP information database. At hp instant support, you can find intelligent solutions that help you resolve problems quickly and easily.

How hp instant support works

Information is gathered from your product and securely transmitted to Hewlett-Packard Company when you click hp instant support. The hp instant support Web site reads the product data to analyze the product's current status. The Web site creates a customized Web page that appears in the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site also directs you to additional services that are available for your product.

Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the information (for example, the serial number, error conditions, and product status) that will be forwarded. Hewlett-Packard treats this information as confidential.

Information you can get from hp instant support

The hp instant support Web site provides these tools for troubleshooting and for maintenance:

■ Firmware and software updates.

■ Troubleshooting for recent events that are listed on the Event Log. For example, the product might show a jam as the most recent event listed in the event Log. The hp instant support Web site detects the event and provides troubleshooting information for the jam.

■ Support packs.

■ Product documentation, such as user guides and getting started guides.

Order Supplies

The Order Supplies link connects you to a Web page that facilitates your online ordering of supplies from a reseller of your choice. The supplies that you need are preselected. You can change quantities or select additional items. Your items are added to the shopping cart, ready for checkout, ensuring that the correct supplies are ordered through your selected reseller.

52 Chapter 5 Using the Other Links as a resource ENWW

Product Support

The Product Support link connects you to a Web page that brings together a comprehensive menu of support resources that business people need. From this Web page, you can accomplish these tasks and more:

■ Find a list of HP products at one site: computers, workstations, servers, storage devices, printers, scanners, digital imaging, and mobile devices.

■ Obtain technical support. Solve a problem; find information to set up, install, and configure your product; discover and use a product; maintain your product; upgrade and migrate your product software and driver; and recycle products or dispose of them correctly.

■ Gain access to self-solve resources such as FAQs, user documentation, features and specifications, and product-compatibility information.

■ Collaborate with HP and with your peers through discussion groups, e-mail support, and phone support.

■ Use task-based navigation to identify the task area that you want to work on and quickly discover related topics and tools.

In addition, you can find these features: hot topics, a subscription center, product rebate offers and other announcements, and training and education opportunities.

My Service Provider and My Service Contract

The My Service Provider and the My Service Contract links appear only if they have been created

(and perhaps renamed) by the service provider in the Other Links screen on the Settings tab. The link can then be clicked by any user to get information about the service provider and the service contract. The information, which can be up to 50 characters long, is stored in the permanent storage of the product.

When these links have been created, the appearance of the Other Links box changes to include the new links, as shown in the following illustration.

Figure 5-2

Other Links

ENWW Product Support 53

54 Chapter 5 Using the Other Links as a resource ENWW

Index

A

accessing the HP Embedded Web

Server 3

accessories, verifying installed 10

administrators

alerts, setting up 27

logging off 4 logging on 4

wake time settings 46

alerts

configuring 29

destination lists, testing 31

e-mail configuration 26

e-mailing information pages 32

features 2, 27

asset number 19

AutoSend 33

B

browsers

closing after logging off 4

defined 1

supported 3

buttons, control panel 8

C

cartridge

ordering 38, 52

status 12

usage information 15

clock drift correction 44

clock settings 43

Configuration Page screen 10

Configure Device menu 24

Configure Device screen 23

consumables. See supplies control panel

buttons 8

menus 23

viewing 20

Control Panel screen 20

counts, page 15

customer support

instant 52

product 53

D

Date & Time screen 43

Date/Time Format, setting 44

default paper size, setting 24

destination lists

creating 29

testing 31

Device Information screen 19, 40 device location 19

Device Status screen 8

devices, defined 1

diagnostics

trays 24

Diagnostics menu 24

DIMMs, verifying installed 10

E

e-mail

alerts 27

incoming, configuring 26

information pages 32

outgoing, configuring 26

settings 25

support 53

E-mail Server screen 25

Edit Other Links screen 38, 52

embedded Web server

defined 1 features 1

error messages 14

Event Log 14

Explorer, versions supported 3

F

FAQs 53

features 1

firewalls 3

G

group product management 2

H

hard disks, features available with

2

help

instant support 52

product support 53

HP Embedded Web Server

features 1

hp instant support 52

HP Jetdirect print server 49

HP Web Jetadmin 2

I

incoming e-mail configuration 26

information pages, e-mailing 32

Information screens 7

Information tab

locating 24

password protection 4

ink cartridge. See print cartridge

Internet Explorer, versions

supported 3

IT administrators

alerts, setting up 27

logging off 4 logging on 4

wake time settings 46

J

Jetadmin, HP Web 2

Jetdirect print server 49

Job Cancel button 36

ENWW Index 55

K

keys, control panel 8

Konqueror, versions supported 3

L

Language screen 41

links 38, 51

log, event 14

logging off 4 logging on 4

M

mailbox configuration 26

media usage 15

memory, verifying installed 10

menus

control panel 23

HP Embedded Web Server 5

messages, error 14

Microsoft Internet Explorer,

versions supported 3

mobile devices, printing from 21

Mozilla, versions supported 3

My Service Contract link 53

My Service Provider link 53

N

navigating 5

Netscape Navigator, versions

supported 3

Networking screens 47

Networking tab 6

networks

configuring 47

types supported 3

Web Jetadmin 2

O

ON/OFF schedule 46

online help

instant support 52

product support 53

opening the HP Embedded Web

Server 3

Opera, versions supported 3

ordering

hard disks 2

supplies 38, 52

Other Links area 38, 51

outgoing mail configuration 26

P

page counts 15

paper

default size, setting 24

usage 15

Paper Handling menu 24 paper path tests 24

passwords 4, 36

PCL documents 21

PDF files, printing 21

phone support 53

POP3 configuration 26

power, setting wake time 46

print cartridge

ordering 38, 52

status 12

usage information 15

Print screen 21

print server, HP Jetdirect 49

printing files 21, 22

PRN files 21

product support 53

products, defined 1

PS files, printing 21

R

recycle supplies 53

remote configuration 23

S

Safari, versions supported 3

Security screen 36

security settings

general 36

serial number 19

server, HP Jetdirect 49

service contract link 53

service providers

alerts, setting up 27

links to 53

logging off 4 logging on as 4

Settings tab 6, 23

shutdown, setting wake time 46

status

alerts 27

e-mailing information pages 32

network 47

supplies 12

supplies

AutoSend feature 33

ordering 38, 52

status page 12

usage information 15

Supplies Status screen 12

support

instant 52

product 53

system requirements 3

T

TCP/IP address

e-mail configuration 26

locating 3, 19

TCP/IP-based network 3

technical support

instant 52

product 53

tests, paper path 24

text files, printing 21

time settings 43

toner cartridge. See print cartridge

trays, diagnostics 24

troubleshooting

Configuration Page screen 10

instant support 52

product support 53

U

usage information, AutoSend 33

Usage screen 15

user name 36

W

Web browsers

closing after logging off 4

defined 1

supported 3

Web Jetadmin 2

Web server, embedded

defined 1 features 1

Web sites, support

instant 52

product 53

56 Index ENWW

© 2005 Hewlett-Packard Development Company, L.P.

www.hp.com

Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement

Table of contents