Compaq 4700 HP Printer User Manual

HP Color LaserJet 4700
HP Embedded Web Server User Guide
HP Embedded Web Server
User Guide
Copyright and Warranty
Trademarks and credits
© 2005 Copyright Hewlett-Packard
Development Company, L.P.
Adobe® and PostScript® are trademarks
of Adobe Systems Incorporated.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
Microsoft® and Windows® are U.S.
registered trademarks of Microsoft Corp.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
EWS V10.0
Edition 1, 2/2005
Table of contents
1 Overview
What is an embedded Web server? .......................................................................................................1
Features .................................................................................................................................1
Additional features with a permanent storage device ............................................................2
HP Web Jetadmin and the HP Embedded Web Server.........................................................2
System requirements...............................................................................................................................3
Opening the HP Embedded Web Server................................................................................................3
Login and logoff.......................................................................................................................................4
To log in as an administrator..................................................................................................4
To log off as an administrator ................................................................................................4
Navigating through the HP Embedded Web Server................................................................................5
2 Viewing product status from the HP EWS Information screens
Device Status ..........................................................................................................................................8
Configuration Page................................................................................................................................10
Supplies Status......................................................................................................................................12
Event Log...............................................................................................................................................14
Usage Page...........................................................................................................................................15
Diagnostics Page...................................................................................................................................17
Device Information.................................................................................................................................19
Control Panel.........................................................................................................................................20
Print........................................................................................................................................................21
Printing a file from the Print screen......................................................................................22
3 Configuring the product from the Settings screens
Configure Device...................................................................................................................................23
Using the menus on the Configure Device screen...............................................................24
E-mail Server.........................................................................................................................................25
Configuring outgoing e-mail..................................................................................................26
Configuring incoming e-mail.................................................................................................26
Alerts......................................................................................................................................................27
Using the Alerts screen with a product ................................................................................29
To delete destinations and destination lists.........................................................32
Sending e-mail commands to the product............................................................................32
To request information pages by using an e-mail message................................32
AutoSend...............................................................................................................................................33
To turn on the AutoSend feature..........................................................................................35
Security..................................................................................................................................................36
Edit Other Links.....................................................................................................................................38
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iii
Adding a link.........................................................................................................................39
Removing a link....................................................................................................................39
Device Information.................................................................................................................................40
Language...............................................................................................................................................41
Date & Time...........................................................................................................................................43
Date/Time Format.................................................................................................................44
Clock Drift Correction............................................................................................................44
Wake Time.............................................................................................................................................46
4 Managing network operation from the Networking screens
Overview................................................................................................................................................47
5 Using the Other Links as a resource
hp instant support .................................................................................................................................52
How hp instant support works...............................................................................................52
Information you can get from hp instant support..................................................................52
Order Supplies.......................................................................................................................................52
Product Support ....................................................................................................................................53
My Service Provider and My Service Contract......................................................................................53
Index......................................................................................................................................................................55
iv
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List of tables
Table 1-1
Table 2-1
Table 2-2
Table 2-3
Table 2-4
Table 2-5
Table 2-6
Table 2-7
Table 3-1
Table 3-2
Table 3-3
Table 3-4
Table 3-5
Table 3-6
Table 3-7
Table 3-8
Table 3-9
Table 3-10
Table 4-1
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HP Embedded Web Server..............................................................................................................6
Device Status...................................................................................................................................8
Configuration Page.........................................................................................................................11
Supplies Status..............................................................................................................................13
Event Log.......................................................................................................................................14
Usage Page....................................................................................................................................16
Diagnostics Page...........................................................................................................................17
Print page.......................................................................................................................................22
Configure Device............................................................................................................................24
E-mail Server..................................................................................................................................25
Alerts..............................................................................................................................................28
Requesting information pages using an e-mail message..............................................................33
AutoSend........................................................................................................................................34
Security...........................................................................................................................................36
Edit Other Links..............................................................................................................................38
Language........................................................................................................................................42
Date & Time....................................................................................................................................43
Wake Time.....................................................................................................................................46
Network Settings............................................................................................................................48
v
vi
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List of figures
Figure 1-1
Figure 1-2
Figure 2-1
Figure 2-2
Figure 2-3
Figure 2-4
Figure 2-5
Figure 2-6
Figure 2-7
Figure 2-8
Figure 2-9
Figure 3-1
Figure 3-2
Figure 3-3
Figure 3-4
Figure 3-5
Figure 3-6
Figure 3-7
Figure 3-8
Figure 3-9
Figure 3-10
Figure 3-11
Figure 3-12
Figure 4-1
Figure 5-1
Figure 5-2
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Enter Network Password..................................................................................................................4
Sample HP EWS screen..................................................................................................................5
Device Status screen.......................................................................................................................8
Configuration Page screen.............................................................................................................10
Supplies Status screen...................................................................................................................12
Event Log screen...........................................................................................................................14
Usage Page screen........................................................................................................................15
Diagnostics Page screen................................................................................................................17
Device Information screen.............................................................................................................19
Control Panel screen......................................................................................................................20
Print screen....................................................................................................................................21
Configure Device screen................................................................................................................23
E-mail Server screen......................................................................................................................25
Alerts screen...................................................................................................................................28
Alerts – setup screen......................................................................................................................29
Alerts – test screen.........................................................................................................................31
AutoSend screen............................................................................................................................34
Security screen...............................................................................................................................36
Edit Other Links screen..................................................................................................................38
Device Information screen.............................................................................................................40
Language screen............................................................................................................................41
Date & Time screen........................................................................................................................43
Wake Time screen.........................................................................................................................46
Network Settings screen................................................................................................................48
Device Information screen.............................................................................................................51
Other Links.....................................................................................................................................53
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Overview
Overview
1
What is an embedded Web server?
A Web server provides an environment in which Web programs can run, in much the same way that
an operating system, such as Microsoft® Windows®, provides an environment in which programs
can run on your computer. A Web browser, such as Microsoft Internet Explorer, Apple Safari, or
Mozilla, can show output from a Web server.
An embedded Web server resides on a hardware product (such as a printer) in the firmware, rather
than as software that is loaded on a network server.
The advantage of an embedded Web server is that it provides an interface to the product that
anyone who has a network-connected computer and a standard Web browser can open and use. No
special software needs to be installed or configured.
With the HP Embedded Web Server (HP EWS), you can view product status information, change
settings, and manage the product at your computer.
NOTE In this guide, the terms "product" and "device" are used interchangeably. When
products or devices are discussed in this guide, the information pertains to HP LaserJet
printers or multifunction peripherals (MFPs), or HP Digital Senders. For specific information
about the features that your printer, MFP, or digital sender supports, see the documentation
that came with your product.
Features
You can use the HP EWS to view product and network status and to manage printing functions from
your computer, rather than at the product control panel. With the HP EWS, you can perform these
tasks:
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■
View control-panel messages and product-status information.
■
Determine the remaining life for all supplies and configure specific ordering information for
supplies.
■
Gain access to the product's technical support page.
■
Gain access to specific support for recent product events.
■
Add or customize links to other Web sites.
■
View and change product configuration, such as tray configurations.
■
View and change network configuration.
What is an embedded Web server?
1
Overview
■
View and print information pages, such as the Configuration page.
■
Receive alerts about product events, such as when the product is low on supplies, through e-mail.
■
Select the language in which to display the HP EWS screens.
■
Print to an HP product without having to install the product printer driver.
■
Conserve energy by scheduling the product sleep delay so that the product will go into sleep
mode after a period of time of not being used.
■
Schedule wakeup times for each day so that the product has finished initializing and calibrating
by the time it is to be used.
■
Send product configuration and supplies usage information periodically to your service provider.
Additional features with a permanent storage device
If you have a permanent storage device installed in your product, such as a hard disk, you can view,
set up, and retain additional information.
■
Alerts. Set up four different destination lists for each user (admin and service), with up to 20
recipients on each of the four lists. (Without the permanent storage device, each user can send
alerts to only four e-mail addresses.)
■
Other Links. Add up to five additional links to the Web sites of your choice. (Without the extra
storage, you can add one additional link.)
A hard disk might be installed in your product, depending on the product model. If your product does
not have a hard disk, you might be able to order one. For more information, see the user guide that
came with your product, or go to: www.hp.com/country/us/eng/othercountriesbuy.htm
HP Web Jetadmin and the HP Embedded Web Server
HP Web Jetadmin is a Web-based system management tool that you can use with a Web browser.
The HP EWS and HP Web Jetadmin work together to meet all of your product-management needs.
You can use the software to install and manage networked products effectively. Network
administrators can manage networked products remotely, from practically anywhere.
The HP EWS provides a simple, easy-to-use solution for one-to-one product management in
environments that have a limited number of products. However, in environments that have several
products, you might want to use HP Web Jetadmin to manage groups of products. With HP Web
Jetadmin you can discover, manage, and configure multiple products simultaneously.
HP Web Jetadmin is available from HP online support (HP Web Jetadmin www.hp.com/go/
webjetadmin).
2
Chapter 1
Overview
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Overview
System requirements
In order to use the HP EWS, you must have the following components:
■
A supported Web browser. Browsers that support embedded Web servers include (but are not
limited to) the following:
■
Konqueror 3.0 or later
■
Microsoft Internet Explorer 6.0 or later
■
Mozilla 1.0 (and Mozilla derivatives)
■
Netscape Navigator 6.2 or later
■
Opera 7.0 or later
■
Safari 1.0 or later
■
A transmission control protocol/Internet protocol- (TCP/IP-) based network connection.
■
An HP Jetdirect print server (embedded or enhanced input/output [EIO]) installed in the product.
Opening the HP Embedded Web Server
Use the following procedure to open the HP EWS.
NOTE You cannot view the HP EWS screens from outside of a firewall.
1
Open a supported Web browser.
2
In the Address or Go to field, type the TCP/IP address that is assigned to the product (for
example, http://192.168.1.1) or the host name (for example, npi[XXXXXX] or a configured
host name such as http://www.[your_server].com).
If you do not know the TCP/IP address for the product, you can find it by using the control-panel
menu or by printing a configuration page. For instructions, see the user guide that came with your
product.
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System requirements
3
Login and logoff
Overview
The HP EWS has screens that can be used to view product information and change configuration
options. The screens that appear, and the settings on them, vary according to how you gain access
to the HP EWS: as a general user, an information technology (IT) administrator, or a service
provider. These passwords can be customized by an IT administrator or a service provider.
In a password-protected HP EWS, only the Information tab is available to users who do not log in by
using the password. If no password has been set (which is the default), all of the tabs are visible.
If a password has been set, you must log on as an IT administrator or a service provider to gain
access to the protected HP EWS tabs (Settings and Networking).
NOTE For information about changing passwords as an IT administrator, see Security. If you
are a service provider, see your product service guide.
To log in as an administrator
Use the following procedure to log in to the HP EWS as an administrator.
1
After you open the EWS, click the Log In link in the upper-right corner of the screen.
The Enter Network Password dialog box appears, as shown in the following illustration. The
appearance of the login screen might vary, depending on your operating system and browser.
Figure 1-1 Enter Network Password
2
Type admin for the user name, type your password, and then click OK.
To log off as an administrator
Use the following procedure to log off.
4
1
Click the Log Off link.
2
To complete the logoff, close the browser.
Chapter 1
Overview
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Overview
CAUTION If you do not close the browser, the connection to the product HP EWS continues
to run and could pose security risks.
Navigating through the HP Embedded Web Server
To navigate through the HP EWS screens, click one of the tabs (such as Information or Settings),
and then click one of the menus on the navigation bar that is located on the left side of the screen.
The following illustration and table provide information about the HP EWS screens.
NOTE The appearance of the HP EWS screens might differ from the illustrations in this user
guide, depending on the product features and the settings that your IT administrator has
established.
Figure 1-2 Sample HP EWS screen
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Navigating through the HP Embedded Web Server
5
Table 1-1 HP Embedded Web Server
Overview
6
Callout
HP EWS
screen feature
Description
More information
1
Product name
and TCP/IP
address
View the product name and Internet protocol (IP)
address.
2
Tabs
Information tab
View information about
the product. You cannot
configure the product
using the screens on this
tab.
See Viewing product status from the
HP EWS Information screens.
Settings tab
Use the features on this
tab to configure the
product.
See Configuring the product from the
Settings screens.
Networking tab
View network status and
configure the network
settings.
See Managing network operation from
the Networking screens.
3
Menus
Different on each tab
Click a tab to show the
menus.
4
Other Links
hp instant support
Connect to a set of Web
resources that help solve
problems and describe
the additional services
that are available for your
HP product.
Order Supplies
Use the Internet to order
genuine HP supplies for
your HP product.
Product Support
Use product-specific help
from the HP Web site to
solve a problem.
■
See Using the Other Links as a
resource.
■
See hp instant support.
■
See Product Support.
■
See My Service Provider and My
Service Contract.
5
Log In/Log Off
Different for each
type of user
Log in as an IT
administrator or service
provider.
See Login and logoff.
6
Screen
Different for each
menu item
Click a menu item to
show a screen.
■
See Viewing product status from
the HP EWS Information screens.
■
See Configuring the product from
the Settings screens.
■
See Managing network operation
from the Networking screens.
Chapter 1
Overview
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Viewing product status from the
HP EWS Information screens
Information
2
The screens available from the Information tab are for informational purposes only; you cannot
configure the product from these screens. To configure the product through the HP EWS, see
Configuring the product from the Settings screens.
NOTE Some products do not support all of these screens.
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7
Device Status
Use the Device Status screen to view the current status of the product. The following illustration and
table describe how to use this screen.
Information
Figure 2-1 Device Status screen
Table 2-1 Device Status
8
Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and
menus
For more information, see Navigating through the HP Embedded Web Server.
2
Status
Shows the device status (the same information that appears on the control-panel
display).
3
Control-panel buttons
Use these control-panel buttons just as you would at the product. To select
which control-panel buttons appear on this screen, go to the Security screen on
the Settings tab.
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Viewing product status from the HP EWS Information screens
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Table 2-1 Device Status (continued)
Callout
Area on the screen
Information or capability that the area provides
4
Supplies
Shows the percentage of life remaining for each supply.
5
Supplies Details
Opens the Supplies Status screen, where you can view information about
product supplies.
6
Media
Shows the status and configuration information for the input trays and output bins.
The media status is OK until the tray is completely empty. When the tray is
empty, the status is Out.
Change Settings
Opens the Other Settings screen, where you can change the paper-type
settings.
8
Capabilities
Lists components that are installed in the product.
Information
7
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Device Status
9
Configuration Page
Use the Configuration Page screen to view current product settings, help troubleshoot problems,
and verify the installation of optional accessories such as dual inline memory modules (DIMMs). The
following illustration and table describe how to use this screen.
Information
Figure 2-2 Configuration Page screen
10
Chapter 2
Viewing product status from the HP EWS Information screens
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Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and menus
For more information, see Navigating through the HP Embedded Web
Server.
2
Printer Information
Lists the serial number, version numbers, and other information for
the device.
3
Installed Personalities and
Options
Lists:
■
Version and TCP/IP address for all network devices connected to
the product (Jetdirect or internal Jetdirect)
■
All of the printer languages that are installed (such as printer
command language [PCL] and PostScript® [PS])
■
Options that are installed in each DIMM slot and EIO slot
■
USB devices that can be connected to a printer used as a host
USB controller, such as mass storage devices, card swipes, or
keypads
4
Memory
Lists the memory information, PCL Driver Work Space (DWS), and
resource saving information.
5
Security
Lists the status of the control-panel lock, disk write-protect options,
and direct-connect (USB or parallel) ports.
Information
Table 2-2 Configuration Page
You can change the status of the Direct Connect ports on the
Security screen under the Settings tab by selecting or clearing the
Disable Direct Ports check box.
6
Paper Trays and Options
Lists the size and type of media that is specified for each of the trays
in the product. If a duplexing unit or any paper-handling accessories
are installed on the product, information about those devices is also
listed here.
7
Calibration Information
Lists the last color-plane registration (CPR) page count, the last CPR
page-count date, the last page count (in engine cycles) for DMAX/
DHALF, and the last DMAX/DHALF page-count date.
Color plane registration occurs when new print cartridges are installed
to compensate for any slight variations that might occur in cartridge
circumference.
DMAX is a density calibration of each print cartridge color at 100%
coverage; DHALF is also a density calibration of each print cartridge
color, but as a halftone instead of a full color. During halftone printing,
the dots of toner are spread out, and coverage of the toner is less
than 100%.
8
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Color Density
Lists the cyan, magenta, yellow, and black (CMYK) values for
highlights, midtones, and shadows.
Configuration Page
11
Supplies Status
The Supplies Status screen shows more detailed supplies information and provides part numbers
for genuine HP supplies. (It is helpful to have the part numbers available when ordering supplies.)
The following illustration and table describe how to use this screen.
Information
Figure 2-3 Supplies Status screen
12
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Viewing product status from the HP EWS Information screens
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Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and menus
For more information, see Navigating through the HP Embedded Web
Server.
2
Order Supplies link
Use this feature to connect to a Web page that facilitates online ordering
of supplies from a reseller of your choice
3
Print Cartridge Information
If available, this lists the percent of life remaining and the estimated
number of pages remaining before the supply is empty; the total number
of pages that have been processed with the supply; the supply serial
number and HP part number; and an indication of whether or not the
supply has reached the low status.
Information
Table 2-3 Supplies Status
If the Override at Out option has been enabled at the product control
panel, a message appears, when the supply is exhausted, stating that
the cartridge was used with the override setting.
NOTE If a non-HP supply is used, information about the
device might not be available. In addition, a warning message
about the risks associated with using non-HP supplies could
appear on the screen. No further information about the status of
the supply will be available.
4
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Long-Life Supplies
Information
If available, this lists the percent of life remaining and the estimated
number of pages remaining with the supply.
Supplies Status
13
Event Log
The Event Log screen shows the most recent product events, including jams, service errors, and
other printer errors. The following illustration and table describe how to use this screen.
Information
Figure 2-4 Event Log screen
Table 2-4 Event Log
14
Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and menus
For more information, see Navigating through the HP Embedded Web Server.
2
Number
Lists the order in which the errors occurred. The last error to occur has the
highest number.
3
Date and Time
Lists the date and time for each event logged.
4
Engine Cycles
Shows the number of engine cycles that the product had completed when
the error occurred. The product completes one engine cycle for every Letter/
A4-size page side that it prints or copies.
5
Current Engine Cycles
Shows the number of engine cycles that the product has completed to date.
6
Event
Shows the internal event code for each event.
7
Description or Personality
Shows a brief description of some events.
8
Product Support link
Provides access to the HP support Web site for product-specific
troubleshooting information.
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Viewing product status from the HP EWS Information screens
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Usage Page
The Usage Page screen gives a page count for each size of media that has passed through the
product, as well as the number of duplexed pages. The total is calculated by multiplying the sum of
the print count values by the Units value.
Information
The information on this screen can be used to determine how much toner or paper to keep on hand.
The following illustration and table describe how to use this screen.
Figure 2-5 Usage Page screen
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Usage Page
15
Table 2-5 Usage Page
Information
16
Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and menus
For more information, see Navigating through the HP Embedded Web
Server.
2
Usage Totals (equivalent)
Indicates the types of pages that have been printed, the number of singlesided pages that have been printed, the number of duplexed pages that
have been printed, and the total number of pages that have been printed.
3
Units
A unit is equal to a standard A4-size (Letter-size) page. All other page
sizes are referenced in relation to this standard size. An A4-size (Lettersize) page printed on both sides counts as 2 units.
4
Duplex 1 Image
“Duplex 1 image” refers to pages that are printed as part of a duplexed
print job, but which are blank on the second side.
5
Print Modes & Paper Path
Usage (actual)
Indicates the different print modes that have been used for color and
monochrome (black-and-white) print jobs.
6
Historical Printer Coverage
Indicates the average amount of toner that is used on each printed page.
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Viewing product status from the HP EWS Information screens
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Diagnostics Page
Information
The Diagnostics Page screen provides information about calibration, color density, and parameters.
Figure 2-6 Diagnostics Page screen
Table 2-6 Diagnostics Page
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Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and
menus
For more information, see Navigating through the HP Embedded Web Server.
Diagnostics Page
17
Table 2-6 Diagnostics Page (continued)
Callout
Area on the screen
Information or capability that the area provides
2
Calibration
Information
Lists the last color-plane registration (CPR) page count, the last CPR page-count
date, the last page count (in engine cycles) for DMAX/DHALF, and the last DMAX/
DHALF page-count date.
Color plane registration occurs when new print cartridges are installed to
compensate for any slight variations that might occur in cartridge circumference.
DMAX is a density calibration of each print cartridge color at 100% coverage;
DHALF is also a density calibration of each print cartridge color, but as a halftone
instead of a full color. During halftone printing, the dots of toner are spread out, and
coverage of the toner is less than 100%.
Information
18
3
Color Density
Lists the cyan, magenta, yellow, and black (CMYK) values for highlights, midtones,
and shadows.
4
Parameters
For color devices, specific engine settings related to the printing or
electrophotographic process are critical in identifying device status and function.
The electrophotographic parameters, which are used to detect, diagnose, and track
print-quality defects, appear in a 272-cell binary array that contains the settings
registered by the device engine. These registers also appear at the bottom of the
Diagnostics Page screen.
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Viewing product status from the HP EWS Information screens
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Device Information
The Device Information screen shows the device name, asset number, company name, contact
person, device location, and the device's TCP/IP address, name, model, and serial number.
Information
The device name, asset number, company name, contact person, and device location can be
configured from the Device Information screen, which is located on the Settings tab.
Figure 2-7 Device Information screen
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Device Information
19
Control Panel
For products that have a control panel, the Control Panel screen shows the product control-panel
display as if you were standing at the product. Because this view shows the product status, it can
help you troubleshoot problems with the product.
NOTE The appearance of the screen might vary, depending on your product.
Information
Figure 2-8 Control Panel screen
20
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Viewing product status from the HP EWS Information screens
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Print
You can use the Print screen to print one file at a time from a product that supports the HP EWS.
This feature is especially useful if you are a mobile user, because you do not have to install the
product's printer driver in order to print; you can print anywhere at any time.
You can print print-ready files, such as documents that have been generated by using a "print to file"
driver option. Print-ready files commonly have file name extensions such as .PRN (Windows printready File), .PCL (printer control language), .PS (postscript), .PDF (Adobe Portable Document
Format), and .TXT (text).
The following illustration and table describe how to use this screen.
Information
NOTE The Print screen (and the Print menu on the left) is available only if it has been
configured to appear on the Security screen under the Settings tab. For more information,
see Security.
Figure 2-9 Print screen
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Print
21
Table 2-7 Print page
Callout
Area on screen
Information or capability that the area provides
1
HP EWS tabs and
menus
For more information, see Navigating through the HP Embedded Web Server.
2
Device Status
Shows the device status (the same information that appears on the Device Status
screen and the control-panel display).
3
Option 1
Prints a file that is located on your laptop, computer, or a network file server.
4
Option 2
Prints a file that you can gain access to on your network.
Information
Printing a file from the Print screen
Use the following procedure to print a file from the Print screen.
1
Select a file that resides on your machine or on your network by using one of the following
options:
●
Click the button under Option 1 to browse to a file that you want to print.
-or-
●
2
22
Type the uniform resource locator (URL; beginning with "http://") in the Address field (under
Option 2) to print a file that is available over your network.
Click Apply.
Chapter 2
Viewing product status from the HP EWS Information screens
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3
Configuring the product from the
Settings screens
Use the screens on the Settings tab to configure the product from your computer.
NOTE Some products do not support all of these screens.
Configure Device
You can use the Configure Device screen to print device information pages and configure the
device remotely. The following illustration, table, and example procedure describe how to use this
screen.
Settings
If your device has a control-panel display, these menus are similar to the menus that are available at
your device control panel. Some of the device control-panel menus are not available from the
HP EWS. See the documentation that came with your device for more information about the different
menus that your device supports.
Figure 3-1 Configure Device screen
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Configure Device
23
Table 3-1 Configure Device
Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and
menus
For more information, see Navigating through the HP Embedded Web Server.
2
Select A Menu
INFORMATION menu
Print device information pages, which provide
details about the device and its configuration.
PAPER HANDLING menu
Set the type of media that is in each tray.
CONFIGURE DEVICE menu
Configure the device to affect the device behavior.
For example, you can configure device personality
settings from this menu, such as print-quality
settings or destination bins.
DIAGNOSTICS menu
Get information about the device that you can use
to troubleshoot problems.
3
Plus sign (
)
Click the plus sign next to a menu, or click the menu itself, to see the submenus or
subentries.
Using the menus on the Configure Device screen
The following procedure is provided only as an example. Similar procedures can be used to set other
menu items.
Settings
Follow these steps to print a configuration page (example procedure).
1
Click INFORMATION.
2
Select the check box for the information page that you want to view or print, and then click Apply.
NOTE Print drivers and software programs frequently override selections that are made on
the Printing menu and the Paper Handling menu. For more information, see the user guide
that came with your product. Any changes are reflected on the Device Status screen, the
Configuration Page screen, and the Paper Handling menu.
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Configuring the product from the Settings screens
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E-mail Server
Settings
Use the E-mail Server screen to configure e-mail settings for outgoing and incoming e-mail. Use the
settings on this screen to send and receive e-mail messages, including product alerts. The following
illustration, table, and procedures describe how to use this screen.
Figure 3-2 E-mail Server screen
Table 3-2 E-mail Server
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Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and menus
For more information, see Navigating through the HP Embedded
Web Server.
2
Outgoing e-mail
Configure outgoing e-mail if you intend to use the Alerts or
AutoSend features. For more information, see Using the Alerts
screen with a product.
3
Device E-mail Address
This is the device's e-mail address that appears in device alerts.
This is not the e-mail address that you want to use when sending
commands to the device. For more information, see Sending email commands to the product.
4
Incoming e-mail (not required for Email Alerts)
Configure incoming e-mail if you intend to request information
pages from the device by using e-mail messages. For more
information, see Sending e-mail commands to the product.
E-mail Server
25
Configuring outgoing e-mail
You must configure outgoing e-mail if you intend to use the Alerts or AutoSend features.
1
Gather the following information. (Your organization's network or e-mail administrator typically
provides the information that is required to configure outgoing mail.)
●
The TCP/IP address of the simple mail transfer protocol (SMTP) mail server on your
network. The EWS uses the SMTP server TCP/IP address to relay e-mail messages to other
computers.
●
The e-mail domain name suffix that is used to address e-mail messages within your
organization.
2
Select the Enable Outgoing E-mail check box.
3
Type the SMTP server TCP/IP address in the SMTP Server text box.
4
Type the domain name in the Domain Name text box.
5
Click Apply to save the changes.
Configuring incoming e-mail
You should configure incoming e-mail if you intend to request information pages from the product by
using e-mail messages. For more information, see Sending e-mail commands to the product.
Settings
1
Establish a Post Office Protocol 3 (POP3) mailbox account for the product on a mail server within
your organization's network.
Each POP3 account requires a user name and a password. The username combined with the
product's domain name (which is specified in the outgoing mail configuration) is the e-mail
address for the product. For example, if the POP3 mailbox account username is "product" and
the POP3 server is "hp.com", the product's e-mail address is "product@hp.com".
NOTE Each product that is configured for incoming mail must have its own POP3
mailbox account on your network's e-mail server. The POP3 mailbox accounts are
typically configured by your organization's network or e-mail administrator.
CAUTION Make sure that you do not use your personal e-mail account. Doing so could
cause all of your e-mail to be deleted. You would receive no notification that this deletion
had taken place.
26
2
Select the Enable Incoming E-mail check box.
3
Type the TCP/IP address of the POP3 mail server in the POP3 Server text box.
4
Type username and password for the product's mailbox account, and then click Apply to save
the changes.
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Alerts
From the Alerts screen, IT administrators can set up the product to send problem and status alerts
to anyone through e-mail messages. When this function is configured, alerts are automatically
triggered about supplies, paper-path status, and other service and advisory information. More than
one individual can receive alerts, with each person receiving only specific alerts. For example, an
administrative assistant might be responsible for ordering print cartridges or fixing jams, and could
receive advanced warning when toner is low or a jam occurs. Similarly, the long-life supplies might
be handled by an external service provider, who could receive alerts about performing product
maintenance, loading the front or rear stapler, and similar needs.
With a permanent storage device installed, such as a hard disk, a user can create up to four different
destination lists, with up to 20 recipients on each list. (Without the permanent storage device, a user
can send alerts to only four e-mail addresses.)
By selecting the Remove Control Panel Supplies Status Messages option (available on the Alerts
- setup screen that appears when you press the New Destination List button), you can suppress
the Cartridge low or Cartridge out supplies status messages on the control panel. (This applies
only to the black print cartridge.) The message is suppressed at the control panel only if one or both
of these alerts has first been selected to be received.
The following illustration, table, and procedures describe how to use this screen to edit, test, and
delete destinations and destination lists.
Settings
NOTE In order for alerts to function, outgoing e-mail must be enabled. To enable outgoing
mail, see Configuring outgoing e-mail.
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Alerts
27
Settings
Figure 3-3 Alerts screen
Table 3-3 Alerts
28
Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and menus
For more information, see Navigating through the HP Embedded Web Server.
2
Destination list summary
Lists the current selections for each destination.
3
Edit
Click this button to make changes to the destination or destination list.
4
Test
Click this button to send a test alert to the destination or destination list.
5
Delete
Click this button to delete the destination or destination list.
6
New Alert Destination
Click this button to define the settings for a new destination list for alerts.
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Configuring the product from the Settings screens
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Using the Alerts screen with a product
With a permanent storage device installed, you can set up four different lists, with up to 20 recipients
on each list. Without a permanent storage device, you have room for only four e-mail addresses.
Settings
If a permanent storage device is installed, the Alerts – setup screen that appears when you click
either Edit or New Destination List looks similar to the following illustration.
Figure 3-4 Alerts – setup screen
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Alerts
29
To configure alerts
1
Do one of the following:
●
To create a new destination list, click New Destination List.
-Or-
●
To modify an existing destination list, click Edit next to the list that you want to modify.
The Alerts – setup screen appears.
2
For products that have permanent storage devices installed, type a name in the List Name field,
such as Service or Supplies. (If you do not have a permanent storage device, continue to step 3.)
3
Type the e-mail addresses for people who you want to receive alerts. In large environments,
system administrators can route e-mail addresses to list servers, URLs, and mobile devices for
expanded alerts. Add multiple destinations by separating each destination with a comma or
semicolon.
4
Select the check box for the alerts that you want to be sent with this destination list. (To see all of
the alerts that are available for the product, click Show All Alerts.)
5
Where applicable, set the threshold value for the individual alerts.
Settings
The threshold value for service alerts and for the paper-path alerts is a user-specified number of
minutes. This is the amount of time that an event will be ignored before an e-mail alert message
is sent. For example, you might want to set the threshold value for the "Tray Open" alert to 10
minutes to allow someone to close the tray after loading the tray or clearing a jam.
6
Under Select Control Panel Messages to Suppress, select messages that you do not want to
appear on the product control panel. This step applies only to messages that were selected to be
received as alerts.
NOTE If the browser does not accept JavaScript, then the check box for message
suppression will be always enabled. The check-box selection is validated when you
submit the page by pressing the Apply button. If the alerts corresponding to the alerts
selected for suppression have not been selected, the Alerts – setup screen is reloaded
with a warning message, informing you that you must first select the corresponding alerts
in order to suppress their appearance on the control panel.
7
Select the attachments that you want to be included with your e-mail alert messages. These
attachments can include Supplies Status Page, Usage Page, Configuration Page, Event Log
Page, and XML Data. (Go to the Information tab to see examples of the pages.) The XML Data
option should be selected if one of the destinations you have chosen to receive alerts is an
automated computer system. Each item that you select will be attached to the e-mail. For
example, if you select Usage Page and Event Log Page, you will receive one e-mail message
with two attachments, one for each selection. If you also select the XML Data option, you will
receive one e-mail message with three attachments: one attachment for the Usage Page in
HTML, one for the Event Log in HTML, and a third consisting of instant support information in a
text file attachment that has an .XML extension.
8
Click Apply to save the information.
9
Repeat steps 1 through 7 for each additional list or destination.
Use the following procedure to test the destination list configuration.
30
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Configuring the product from the Settings screens
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To test the configuration of a destination list
1
Click the Test button next to the destination list that you want to test. (If no permanent storage
device is installed, only one destination can be tested from this window.)
Settings
The following window appears.
Figure 3-5 Alerts – test screen
ENWW
2
If you have a permanent storage device installed, select the destinations that you want to test.
3
The return address is the product's e-mail address. Type your e-mail address in the Return
Address box if you would like to receive messages about any errors that are generated from the
test alert (for example, to be notified of an incorrect destination address).
Alerts
31
4
If applicable, type additional information that you would like to appear at the beginning of the email alert message in the Your Notes (optional) text field.
5
Click OK.
To delete destinations and destination lists
If you have multiple destinations configured, you can delete a destination or destination list by
clicking the Delete button next to the destination or destination list that you want to delete. Click OK
to confirm the deletion.
Sending e-mail commands to the product
Another method for receiving information pages is by requesting them from the product. When
outgoing and incoming mail are configured, the product can attach information pages, such as the
Supplies Status page or the Configuration page, to e-mail messages. You can use this feature to
solve a problem or check the status of supplies.
To request information pages by using an e-mail message
When composing a message to the product, you must format the To, From, and Subject fields
correctly in your e-mail program.
Settings
32
1
Make outgoing and incoming e-mail functions available by following the instructions that are
listed in this chapter. (For more information, see E-mail Server )
2
From your e-mail program, compose a message to the product by completing the following steps:
a
In the To field, type the product's e-mail address. The user name combined with the
product's domain name (which is specified in the outgoing mail configuration) is the e-mail
address for the product. For example, if the POP3 mailbox account user name is "product"
and the POP3 server is "hp.com", the product's e-mail address is "product@hp.com".
b
Your e-mail program should automatically complete the From field with your return e-mail
address.
c
In the Subject field, type the appropriate text for the format and page that you would like to
attach. You can request a Configuration page, a Supplies Status page, or an AutoSend
page. For example, if you would like to attach the Configuration page in .HTML file format,
type this.configpage?configpage=email&format=html.
Chapter 3
Configuring the product from the Settings screens
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Table 3-4 Requesting information pages using an e-mail message
1
3
Page
HTML format
XML format
Configuration page
this.configpage?
configPage=email&format=html
this.configpage?
configPage=email&format=xml
Supplies Status page
this.configpage?
suppliesPage=email&format=html
this.configpage?
suppliesPage=email&format=xml
AutoSend page1
not applicable
this.configpage?
autosend=email&format=xml
The AutoSend page is not sent to the sender of the e-mail (as indicated in Step 2b, above). It is sent to the email address specified in the AutoSend screen of the Settings tab.
Click Send.
The product checks for new e-mail messages once every 3 minutes. When the product receives the
e-mail message, it generates a reply and sends the requested information back to the sender's email address (as specified in the From field of the original e-mail message).
NOTE Depending on delays in the network and your organization's mail server, a response
might take from 1 minute to several hours to arrive in your e-mail program's inbox. If the To,
From, and Subject fields are not correctly formatted in your e-mail message, the product
does not send a message in response.
Settings
AutoSend
Use the AutoSend screen to send product-configuration and supplies-usage information periodically
to e-mail destinations of your choice, such as service providers. This feature establishes a
relationship with Hewlett-Packard Company or another service provider to provide you with services
that include, but are not limited to, print-cartridge replacement, pay-per-page contracts, support
agreements, and usage tracking. The following illustration, table, and procedure describe how to use
this screen.
With a permanent storage device installed, such as a hard disk, you can add up to twenty AutoSend
destinations. (Without the permanent storage device, you can add one e-mail address.) The following
example is for a product that does not have a permanent storage device installed.
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AutoSend
33
Settings
Figure 3-6 AutoSend screen
Table 3-5 AutoSend
Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and menus
For more information, see Navigating through the HP Embedded Web Server.
2
Enable AutoSend
Select this check box to turn on the AutoSend feature.
3
Send every [interval]
Select the interval at which you want the product to send the product
configuration and supplies usage information to the destinations that are
configured in the E-Mail destinations field.
4
E-Mail destinations
Save a list of up to 20 e-mail addresses to receive the product-configuration
information. The first e-mail address can be no more than 50 characters long.
5
Send to HP
Select this check box to send device configuration and supplies status
information to HP on a regular basis. The information will be sent to an
HP e-mail address (for example, myproduct@hp.com) in a text-based file with
an .XML file extension. This file will be created in English.
To view more information about how HP treats the information that is sent by
AutoSend, click Hewlett-Packard Online Privacy Statement.
6
34
Chapter 3
Test
Click this button to save your settings and to send the information immediately,
so that you can make sure that the recipient receives the messages.
Configuring the product from the Settings screens
ENWW
To turn on the AutoSend feature
Use the following procedure to make the AutoSend feature available.
Make outgoing e-mail functions available by following the instructions that are listed in this
chapter. (For more information, see E-mail Server.)
2
Select the Enable AutoSend check box.
3
Click an option to specify the interval at which you want the product to send the productconfiguration and supplies-usage information to the e-mail recipients (determined in the next
step), and then type the number of days, weeks, months, or pages printed.
4
For products with permanent storage devices installed, configure up to 20 destinations, using a
semicolon or comma to separate the addresses. (If you do not have a permanent storage device,
you can configure one e-mail address.)
5
To send device configuration and supplies status information to HP, select the Send to HP
check box.
6
Click Apply.
Settings
1
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AutoSend
35
Security
The following illustration and table describe how to use the Security screen.
Settings
Figure 3-7 Security screen
Table 3-6 Security
Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and menus
For more information, see Navigating through the HP Embedded Web
Server.
2
Set Password
Set an administrator password to control who can gain access to the EWS
Settings, and Networking tabs. After the password has been set, users
are prompted to type a password when they click the Log In link. For
more information, see Login and logoff.
To clear a password, remove the characters from the New Password
field, leave the Verify Password field empty, and click the Apply button.
36
3
Print Page
Select to make the Print screen available in the Information tab.
4
Display On Device Status
Page
Select the control-panel buttons that you want to appear on the Device
Status screen (on the Information tab).
5
Direct Ports
Select Disable Direct Ports
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Configuring the product from the Settings screens
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Table 3-6 Security (continued)
Callout
Area on the screen
Information or capability that the area provides
to block walk-up printing and system access. When the setting is selected
and applied, USB and IEEE 1284 ports are disabled.
Settings
NOTE The Direct Ports section of the Security screen does
not appear on the screen when direct-connect devices are not
supported or if the HP EWS is currently running over a direct
connection.
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Security
37
Edit Other Links
Use the Edit Other Links screen to add or customize up to five links to the Web sites of your choice
(see the following note). These links appear throughout the HP EWS screens in the Other Links box
beneath the left navigational bar. Three permanent links (hp instant support, Order Supplies, and
Product Support) have already been established. The following illustration, table, and procedures
describe how to use this screen.
NOTE With a permanent storage device installed, you can add up to five additional links;
without the extra storage, you can add one additional link.
Settings
Figure 3-8 Edit Other Links screen
Table 3-7 Edit Other Links
38
Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and
menus
For more information, see Navigating through the HP Embedded Web Server.
2
Add Link
Add a user-defined link.
3
User-defined Links
Lists the user-defined links that have been added. Use this area to delete links.
4
Other Links
hp instant support
Connect to Web resources that help you to
solve specific problems and determine what
additional services are available for your
product. (Detailed information, including serial
number, error conditions, and status, is
forwarded to HP Customer Care. HewlettPackard Company treats this information as
confidential.)
Order Supplies
Connect to a Web page that facilitates online
ordering of supplies from a reseller of your
choice.
Chapter 3
Configuring the product from the Settings screens
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Table 3-7 Edit Other Links (continued)
Callout
Area on the screen
Information or capability that the area provides
Product Support
Gain access to specific product help from the
HP Web site.
My Service Provider
Connect to the home page of your service
provider. This link appears only if the service
provider has configured it.
My Service Contract
Connect to a page that shows the terms and
limits of your service contract. This link
appears only if the service provider has
configured it.
Adding a link
Use this procedure to add a link.
1
Under Add Link, type the URL and the name of the link as you would like it to appear in the
HP EWS.
2
Click Add Link.
Removing a link
ENWW
1
Under User-defined Links, select the link or links that you would like to remove.
2
Click Remove Selected Link.
Edit Other Links
Settings
Use this procedure to remove a link.
39
Device Information
Use the Device Information screen to provide a name of your choice for the device, assign an asset
number, and configure the company name, the person to contact about the device, and the physical
location of the device. The device TCP/IP address, device name, device model, and serial number
are also available on this screen.
Settings
Figure 3-9 Device Information screen
NOTE If you make any changes on the Device Information screen, click Apply to save the
changes.
The information that is typed here appears on the Device Information screen that can be opened
from the Information tab. It also appears in e-mail messages that are sent from the product. This
might be useful if you need to locate the product to replace supplies or fix a problem.
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Chapter 3
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Language
Use the Language screen to select the language in which the HP EWS screens appear. The
following illustration and table describe how to use this screen.
Settings
Figure 3-10 Language screen
CAUTION Selecting View Pages in Device Language or Select A Language changes the
language for everyone who uses the HP EWS.
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Language
41
Table 3-8 Language
Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and menus
For more information, see Navigating through the HP Embedded Web Server.
2
View Pages in Browser
Language
Use this feature to detect which language is selected for your Web browser.
The HP EWS screens appear in the same language.
(this is the default)
3
View Pages in Device
Language
Use this feature to detect which language is selected for the device control
panel. The HP EWS screen appear in the same language.
4
Select A Language
Select the language for the HP EWS screens from these choices:
■
English
■
Dansk (Danish)
■
Français (French)
■
Norsk (Norwegian)
■
Deutsch (German)
■
Nederlands (Dutch)
■
Italiano (Italian)
■
Suomi (Finnish)
■
Español (Spanish)
■
Português (Portuguese)
■
Svenska (Swedish)
Settings
NOTE The default language is the language that the Web browser is currently using. If your
browser and control panel both use a language that is not available for the HP EWS, English
is selected as the default. If you make any changes on the Language screen, click Apply to
save your changes.
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Chapter 3
Configuring the product from the Settings screens
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Date & Time
Use the Date & Time screen to update the product time. The following illustration and table describe
how to use this screen.
Settings
Figure 3-11 Date & Time screen
Table 3-9 Date & Time
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Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and menus
For more information, see Navigating through the HP Embedded Web
Server.
2
Current Date and Current Time
Shows the product date and time when the EWS was opened. If either is
incorrect, an IT administrator can change the information at the product
control panel or through this HP EWS page.
3
Refresh
Click this button to update the product date and time on the screen. For
more information, see Date/Time Format.
4
Date/Time Format
Click this button to open a screen where you can select the date and time
format.
5
Clock Drift Correction
Click this button to configure a network time server. This corrects clock
drift using a network time server of your choice. For more information, see
Clock Drift Correction.
Date & Time
43
Date/Time Format
Use the Date/Time Format screen to select the formats you prefer for displaying the date (under
Date Format) and time (under Time Format). The following illustration shows the Date/Time
Format screen.
Settings
Clock Drift Correction
Use the Date & Time – clock drift correction screen to enable clock drift correction. The following
illustration shows the screen.
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Chapter 3
Configuring the product from the Settings screens
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To configure a network time server to correct the product clock drift, use the following procedure.
NOTE This process keeps the clock from drifting (losing or gaining time), but does not
synchronize the clock with the network time server clock.
1
Select the Enable Clock Drift Correction check box.
2
In the Network Time Server Address field, type the TCP/IP address of the clock which you
want to use for correction of the product clock drift.
NOTE Alternatively, you can click the Automatically Find Server button to find a time
server on your network and automatically fill in this field.
3
In the Local Port to Receive Time from Server field, type the name of the appropriate port.
4
Click OK.
Settings
NOTE Use this screen only to configure the time server for clock drift correction, not to set
the clock. To set the clock, use the main Date & Time screen. For further information, see
Date & Time.
ENWW
Date & Time
45
Wake Time
An IT administrator can use the Wake Time screen to schedule product wakeups on a daily basis.
For example, the product can be set to wake up at 07:30, so the product has finished initializing and
calibrating and is ready to use by 08:00. The administrator sets only one wakeup setting per day;
however, each day can have a different wakeup setting. Additionally, to save energy, the sleep delay
can be set to turn the product off after a specific period of inactivity.
Settings
Figure 3-12 Wake Time screen
Table 3-10 Wake Time
46
Callout
Area on the screen
Information or capability that the area provides
1
HP EWS tabs and
menus
For more information, see Navigating through the HP Embedded Web Server.
2
Wake Time
Select one or more days on which to use the wakeup setting, and then set the
time the product is turned on each day.
3
Sleep Delay
Set the amount of time the product is idle before it goes into Sleep Mode. When
the product is in Sleep Mode, it uses less energy.
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Configuring the product from the Settings screens
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4
Managing network operation from the
Networking screens
Overview
Networking
Use the Networking screens to configure and manage your product on your network. The
appearance and features of the screens available from the Networking tab differ, depending on the
model and version of your HP Jetdirect print server. The following screen is similar to what you might
see when you click Networking. From the left navigational bar, click the Networking menu for the
screen that you want to view.
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Overview
47
Figure 4-1 Network Settings screen
Networking
Table 4-1 Network Settings
48
Callout
Area on screen
Information or capability that the area provides
1
HP EWS tabs and
menus
For more information, see Navigating through the HP Embedded Web Server.
2
Select Language
Select the language for the Networking tab. The list of languages that are
available in the Networking tab is not identical to the list of languages that are
available in the Settings tab.
3
Help
Click Help for more information about the options on the Networking tab.
Chapter 4
Managing network operation from the Networking screens
ENWW
Depending on your HP Jetdirect print server model and operating version, the following are some
tasks that you can perform from the Networking screens:
■
Change network configuration settings for various types of network connections.
■
Turn on or turn off printing protocols.
■
Set up a support contact and support URLs.
■
Set a password to control access to the product and network configuration settings. This
password is synchronized with the password that you set on the Security screen under the
Settings tab, so you may set or reset it from either screen.
■
Configure the security of your product through the use of passwords, access lists, and
management protocols.
■
View general network status information, including network statistics that are stored on the print
server, for network troubleshooting or optimization.
■
View protocol information for all supported network connections.
■
Open the HP Jetdirect Configuration page.
■
Set the frequency at which the HP EWS checks the network status.
For more information about the Networking screens, see the following sources:
Help. On each Networking screen, a Help link under Other Links provides a description of the
networking features. Also, from the Help screen you can gain access to additional help from the
HP Web site.
■
HP Jetdirect Administrator's Guide. This guide is normally available on the software CD that
came with your product and can be downloaded from the hp.com support pages for your product:
www.hp.com/support/clj4700 for the HP Color LaserJet 4700
Networking
■
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Overview
49
Networking
50
Chapter 4
Managing network operation from the Networking screens
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5
Using the Other Links as a resource
Other Links
The Other Links box contains three permanent links that provide quick access to product-specific
information, such as interactive troubleshooting and ordering information for genuine HP supplies.
Figure 5-1 Device Information screen
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51
NOTE You can use the Edit Other Links screen on the Settings tab to add up to five
customized links to the Web sites of your choice. (With a permanent storage device installed,
you can add up to five additional links; without the extra storage, you can add one additional
link.) These links appear throughout the EWS screens, in the Other Links box beneath the
left navigational bar. For more information, see Edit Other Links.
The following sections describe each of the links that appear by default in the Other Links box.
hp instant support
Hewlett-Packard Company offers hp instant support, an Internet-based support system that collects
diagnostic information from your product and matches it with the HP information database. At
hp instant support, you can find intelligent solutions that help you resolve problems quickly and easily.
How hp instant support works
Information is gathered from your product and securely transmitted to Hewlett-Packard Company
when you click hp instant support. The hp instant support Web site reads the product data to
analyze the product's current status. The Web site creates a customized Web page that appears in
the browser window and contains easy-to-follow text and visual aids. The hp instant support Web site
also directs you to additional services that are available for your product.
Before any of the product data is sent to Hewlett-Packard for analysis, you can view all of the
information (for example, the serial number, error conditions, and product status) that will be
forwarded. Hewlett-Packard treats this information as confidential.
Information you can get from hp instant support
The hp instant support Web site provides these tools for troubleshooting and for maintenance:
■
Firmware and software updates.
■
Troubleshooting for recent events that are listed on the Event Log. For example, the product
might show a jam as the most recent event listed in the event Log. The hp instant support Web
site detects the event and provides troubleshooting information for the jam.
■
Support packs.
■
Product documentation, such as user guides and getting started guides.
Order Supplies
The Order Supplies link connects you to a Web page that facilitates your online ordering of supplies
from a reseller of your choice. The supplies that you need are preselected. You can change
quantities or select additional items. Your items are added to the shopping cart, ready for checkout,
ensuring that the correct supplies are ordered through your selected reseller.
Other Links
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Chapter 5
Using the Other Links as a resource
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Product Support
The Product Support link connects you to a Web page that brings together a comprehensive menu
of support resources that business people need. From this Web page, you can accomplish these
tasks and more:
■
Find a list of HP products at one site: computers, workstations, servers, storage devices,
printers, scanners, digital imaging, and mobile devices.
■
Obtain technical support. Solve a problem; find information to set up, install, and configure your
product; discover and use a product; maintain your product; upgrade and migrate your product
software and driver; and recycle products or dispose of them correctly.
■
Gain access to self-solve resources such as FAQs, user documentation, features and
specifications, and product-compatibility information.
■
Collaborate with HP and with your peers through discussion groups, e-mail support, and phone
support.
■
Use task-based navigation to identify the task area that you want to work on and quickly discover
related topics and tools.
In addition, you can find these features: hot topics, a subscription center, product rebate offers and
other announcements, and training and education opportunities.
My Service Provider and My Service Contract
The My Service Provider and the My Service Contract links appear only if they have been created
(and perhaps renamed) by the service provider in the Other Links screen on the Settings tab. The
link can then be clicked by any user to get information about the service provider and the service
contract. The information, which can be up to 50 characters long, is stored in the permanent storage
of the product.
When these links have been created, the appearance of the Other Links box changes to include the
new links, as shown in the following illustration.
Other Links
Figure 5-2 Other Links
ENWW
Product Support
53
Other Links
54
Chapter 5
Using the Other Links as a resource
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Index
A
accessing the HP Embedded Web
Server 3
accessories, verifying installed 10
administrators
alerts, setting up 27
logging off 4
logging on 4
wake time settings 46
alerts
configuring 29
destination lists, testing 31
e-mail configuration 26
e-mailing information pages 32
features 2, 27
asset number 19
AutoSend 33
B
browsers
closing after logging off 4
defined 1
supported 3
buttons, control panel 8
C
cartridge
ordering 38, 52
status 12
usage information 15
clock drift correction 44
clock settings 43
Configuration Page screen 10
Configure Device menu 24
Configure Device screen 23
consumables. See supplies
control panel
buttons 8
menus 23
viewing 20
ENWW
Control Panel screen 20
counts, page 15
customer support
instant 52
product 53
D
Date & Time screen 43
Date/Time Format, setting
default paper size, setting
destination lists
creating 29
testing 31
Device Information screen
device location 19
Device Status screen 8
devices, defined 1
diagnostics
trays 24
Diagnostics menu 24
DIMMs, verifying installed
F
FAQs 53
features 1
firewalls 3
G
group product management 2
44
24
19, 40
10
E
e-mail
alerts 27
incoming, configuring 26
information pages 32
outgoing, configuring 26
settings 25
support 53
E-mail Server screen 25
Edit Other Links screen 38, 52
embedded Web server
defined 1
features 1
error messages 14
Event Log 14
Explorer, versions supported 3
H
hard disks, features available with
2
help
instant support 52
product support 53
HP Embedded Web Server
features 1
hp instant support 52
HP Jetdirect print server 49
HP Web Jetadmin 2
I
incoming e-mail configuration 26
information pages, e-mailing 32
Information screens 7
Information tab
locating 24
password protection 4
ink cartridge. See print cartridge
Internet Explorer, versions
supported 3
IT administrators
alerts, setting up 27
logging off 4
logging on 4
wake time settings 46
J
Jetadmin, HP Web 2
Jetdirect print server 49
Job Cancel button 36
Index
55
K
keys, control panel 8
Konqueror, versions supported 3
L
Language screen 41
links 38, 51
log, event 14
logging off 4
logging on 4
M
mailbox configuration 26
media usage 15
memory, verifying installed 10
menus
control panel 23
HP Embedded Web Server 5
messages, error 14
Microsoft Internet Explorer,
versions supported 3
mobile devices, printing from 21
Mozilla, versions supported 3
My Service Contract link 53
My Service Provider link 53
N
navigating 5
Netscape Navigator, versions
supported 3
Networking screens 47
Networking tab 6
networks
configuring 47
types supported 3
Web Jetadmin 2
O
ON/OFF schedule 46
online help
instant support 52
product support 53
opening the HP Embedded Web
Server 3
Opera, versions supported 3
ordering
hard disks 2
supplies 38, 52
Other Links area 38, 51
outgoing mail configuration 26
56
Index
P
page counts 15
paper
default size, setting 24
usage 15
Paper Handling menu 24
paper path tests 24
passwords 4, 36
PCL documents 21
PDF files, printing 21
phone support 53
POP3 configuration 26
power, setting wake time 46
print cartridge
ordering 38, 52
status 12
usage information 15
Print screen 21
print server, HP Jetdirect 49
printing files 21, 22
PRN files 21
product support 53
products, defined 1
PS files, printing 21
R
recycle supplies 53
remote configuration 23
S
Safari, versions supported 3
Security screen 36
security settings
general 36
serial number 19
server, HP Jetdirect 49
service contract link 53
service providers
alerts, setting up 27
links to 53
logging off 4
logging on as 4
Settings tab 6, 23
shutdown, setting wake time 46
status
alerts 27
e-mailing information pages 32
network 47
supplies 12
supplies
AutoSend feature 33
ordering 38, 52
status page 12
usage information 15
Supplies Status screen 12
support
instant 52
product 53
system requirements 3
T
TCP/IP address
e-mail configuration 26
locating 3, 19
TCP/IP-based network 3
technical support
instant 52
product 53
tests, paper path 24
text files, printing 21
time settings 43
toner cartridge. See print cartridge
trays, diagnostics 24
troubleshooting
Configuration Page screen 10
instant support 52
product support 53
U
usage information, AutoSend 33
Usage screen 15
user name 36
W
Web browsers
closing after logging off 4
defined 1
supported 3
Web Jetadmin 2
Web server, embedded
defined 1
features 1
Web sites, support
instant 52
product 53
ENWW
© 2005 Hewlett-Packard Development Company, L.P.
www.hp.com