Conair Water/Spray Tanks Water System User Manual

Hardware Maintenance Manual
Machine Types: 6531, 6532, 6533, and 6534.
Hardware Maintenance Manual
Machine Types: 6531, 6532, 6533, and 6534.
Note: Before using this information and the product it supports, read the general information in Appendix
A “Notices” on page 221 and the Warranty and Support Information document on the ThinkServer
Documentation DVD.
Third Edition (September 2010)
© Copyright Lenovo 2009, 2010.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are
sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to
use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant
a General Services Administration ²GSA² contract, use, reproduction, or disclosure is subject to restrictions set forth
in Contract No. GS-35F-05925.
Contents
Chapter 1. About this manual . . . . . 1
Important Safety Information . . . .
Safety statements . . . . . . . .
Important information about replacing
compliant FRUs . . . . . . . . .
Turkish statement of compliance . .
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RoHS
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Chapter 2. General information. . . . . 7
Features and technologies
Specifications . . . . .
Software . . . . . . .
EasyStartup . . . .
EasyManage. . . .
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Chapter 3. General Checkout. . . . .
Checkout procedure . . . . . . . .
About the checkout procedure . .
Performing the checkout procedure
Diagnosing a problem . . . . . . . .
Undocumented problems . . . . . .
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Chapter 4. Diagnostics . . . . . . . .
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Diagnostic tools . . . . . . . . . . . . .
Event logs . . . . . . . . . . . . . . .
Viewing event logs through the Setup utility
Viewing event logs without restarting the
server . . . . . . . . . . . . . . .
Clearing the event logs . . . . . . . .
POST . . . . . . . . . . . . . . . . .
POST error codes. . . . . . . . . . .
System-event log . . . . . . . . . . . .
Integrated management module error messages
Troubleshooting tables . . . . . . . . . .
EasyStartup problems . . . . . . . . .
DVD drive problems . . . . . . . . . .
General problems. . . . . . . . . . .
Hard disk drive problems . . . . . . . .
Hypervisor problems . . . . . . . . .
Intermittent problems . . . . . . . . .
Keyboard, mouse, or pointing-device
problems . . . . . . . . . . . . . .
Memory problems . . . . . . . . . .
Microprocessor problems . . . . . . .
Monitor problems. . . . . . . . . . .
Optional-device problems . . . . . . .
Power problems . . . . . . . . . . .
Serial-device problems . . . . . . . .
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Software problems . . . . . . . . .
Universal Serial Bus (USB) port problems
Video problems . . . . . . . . . .
Error LEDs . . . . . . . . . . . . . .
Power-supply LEDs . . . . . . . . . . .
System pulse LEDs . . . . . . . . . . .
Diagnostic programs and messages . . . .
Running the diagnostic programs . . .
Diagnostic text messages . . . . . .
Viewing the test log . . . . . . . . .
Diagnostic messages . . . . . . . .
Recovering the server firmware . . . . . .
Automated boot recovery (ABR) . . . . . .
Three boot failure . . . . . . . . . . .
Solving power problems . . . . . . . . .
Solving Ethernet controller problems . . . .
Solving undetermined problems . . . . . .
Problem determination tips . . . . . . . .
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Chapter 5. Locating Server Controls
and connectors . . . . . . . . . . . 107
Front view . . . . . . . . . . . . .
Rear view. . . . . . . . . . . . . .
System-board internal connectors . . . .
System-board external connectors . . . .
System-board optional-device connectors.
System-board switches and jumpers . . .
System-board LEDs . . . . . . . . .
Server power features . . . . . . . . .
Turning on the server . . . . . . .
Turning off the server . . . . . . .
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Chapter 6. Replacing FRUs. . . . .
Guidelines for trained service technicians . .
Inspecting for unsafe conditions . . . .
Guidelines for servicing electrical
equipment . . . . . . . . . . . .
Working inside the server with the power on .
Handling static-sensitive devices . . . . .
Major components of the server . . . . . .
Removing and installing the cover . . . . .
Removing the cover . . . . . . . . .
Installing the cover . . . . . . . . .
Removing and installing the bezel . . . . .
Removing and installing the DIMM air baffle .
Removing the DIMM air baffle . . . . .
Installing the DIMM air baffle . . . . .
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Replacing a memory module (DIMM) . . . . . .
Supported memory types . . . . . . . .
Removing a memory module . . . . . . .
Installing a memory module . . . . . . . .
Replacing hard disk drives . . . . . . . . . .
Removing a simple-swap Serial ATA (SATA)
hard disk drive . . . . . . . . . . . . .
Installing a simple-swap Serial ATA (SATA)
hard disk drive . . . . . . . . . . . . .
Removing a hot-swap hard disk drive . . . .
Installing a hot-swap hard disk drive . . . .
Replacing a PCI card . . . . . . . . . . . .
Removing a PCI card . . . . . . . . . .
Installing a PCI card . . . . . . . . . . .
Replacing a USB embedded hypervisor flash
device . . . . . . . . . . . . . . . . . .
Removing a USB embedded hypervisor flash
device . . . . . . . . . . . . . . . .
Installing a USB embedded hypervisor flash
device . . . . . . . . . . . . . . . .
Replacing the operator information panel
assembly . . . . . . . . . . . . . . . . .
Removing the operator information panel
assembly . . . . . . . . . . . . . . .
Installing the operator information panel
assembly . . . . . . . . . . . . . . .
Replacing the drive cage. . . . . . . . . . .
Removing the drive cage . . . . . . . . .
Installing the drive cage . . . . . . . . .
Replacing the microprocessor and heat sink . . .
Removing the microprocessor . . . . . . .
Installing the microprocessor . . . . . . .
Thermal grease . . . . . . . . . . . .
Replacing the system board . . . . . . . . .
Removing the system board . . . . . . .
Installing the system board . . . . . . . .
Replacing the power supply . . . . . . . . .
Removing the power supply . . . . . . .
Installing the power supply . . . . . . . .
Replacing a fan assembly . . . . . . . . . .
Removing a fan assembly . . . . . . . .
Installing a fan assembly . . . . . . . . .
Replacing the system-board battery . . . . . .
Removing the battery . . . . . . . . . .
Installing the battery. . . . . . . . . . .
Replacing the SAS/SATA hard disk drive back plate
or backplane . . . . . . . . . . . . . . .
Removing the backplane or back plate
(3.5-inch drives) . . . . . . . . . . . .
Installing the backplane or back plate (3.5-inch
drives) . . . . . . . . . . . . . . . .
Removing the SAS backplane (2.5-inch
drives) . . . . . . . . . . . . . . . .
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Installing the SAS backplane (2.5-inch
drives) . . . . . . . . . . . . . . . .
Replacing the PCI riser-card assembly . . . . .
Removing the riser-card assembly . . . . .
Installing the riser-card assembly . . . . .
Replacing an IBM ServeRAID-BR10il SAS/SATA
Controller. . . . . . . . . . . . . . . . .
Removing an IBM ServeRAID-BR10il
SAS/SATA Controller . . . . . . . . . .
Installing an IBM ServeRAID-BR10il SAS/SATA
controller . . . . . . . . . . . . . . .
Replacing the DVD drive cable . . . . . . . .
Removing the DVD drive cable . . . . . .
Installing the DVD drive cable . . . . . . .
Replacing a DVD drive . . . . . . . . . . .
Removing a DVD drive . . . . . . . . . .
Installing a DVD drive . . . . . . . . . .
Replacing the virtual media key . . . . . . . .
Removing the virtual media key . . . . . .
Installing the virtual media key. . . . . . .
Replacing the PCI-X riser-card power cable . . .
Removing the PCI-X riser-card power
cable. . . . . . . . . . . . . . . . .
Installing the PCI-X riser-card power cable . .
Updating the Universal Unique Identifier (UUID) . .
Updating the DMI/SMBIOS data. . . . . . . .
Completing the FRU replacement . . . . . . .
Connecting the cables . . . . . . . . . .
Updating the server configuration . . . . .
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Chapter 7. Parts listing, RS210 Types
6531, 6532, 6533, and 6534 . . . . . 175
Replaceable server components. . . . . . . .
Power cords . . . . . . . . . . . . . . .
Chapter 8. Configuring the server .
Using the Setup Utility. . . . . . . . . . .
Starting the Setup Utility . . . . . . . .
Setup Utility menu choices . . . . . . .
Passwords . . . . . . . . . . . . .
Using the Boot Manager program . . . . . .
Configuring RAID controllers . . . . . . . .
Using LSI Configuration Utility program . .
Using the WebBIOS utility . . . . . . . . .
Starting the WebBIOS utility . . . . . .
Main menu of the WebBIOS utility . . . .
Creating a storage configuration using the
Configuration Wizard . . . . . . . . .
Viewing and changing properties. . . . .
Viewing and changing virtual disk
properties . . . . . . . . . . . . . .
Using the EasyStartup DVD. . . . . . . . .
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Before you use the EasyStartup DVD . . . .
EasyStartup overview . . . . . . . . . .
Installing your operating system without using
EasyStartup . . . . . . . . . . . . . .
Updating the firmware. . . . . . . . . . . .
Using the EasyUpdate Firmware Updater tool . .
Starting the backup server firmware . . . . . .
Recovering the UEFI firmware. . . . . . . . .
Using the integrated management module . . . .
IBM Advanced Settings Utility program . . . . .
Installing ThinkServer EasyManage software . . .
Installation requirements . . . . . . . . .
Installation order . . . . . . . . . . . .
Installing Windows 2008 32-bit
components . . . . . . . . . . . . . .
Uninstalling the LANDesk Software Agent . .
Using the remote presence capability and
blue-screen capture . . . . . . . . . . . .
Enabling the remote presence feature . . . .
Obtaining the IP address for the IMM . . . .
Logging on to the Web interface . . . . . .
Enabling the Intel Gigabit Ethernet Utility
program . . . . . . . . . . . . . . . . .
Configuring the Gigabit Ethernet controllers . . .
Enabling and configuring Serial over LAN (SOL) . .
UEFI update and configuration . . . . . .
Appendix A. Notices . . . . . . . .
© Copyright Lenovo 2009, 2010
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Trademarks . . . . . . . . . . . . . . . .
Important notes . . . . . . . . . . . . . .
Product recycling and disposal . . . . . . . .
Compliance with Republic of Turkey Directive on
the Restriction of Hazardous Substances . . . .
Recycling statements for Japan . . . . . . . .
Battery return program . . . . . . . . . . .
German Ordinance for Work gloss statement. . .
Electronic emission notices. . . . . . . . . .
Federal Communications Commission (FCC)
statement . . . . . . . . . . . . . . .
Industry Canada Class A emission compliance
statement . . . . . . . . . . . . . . .
Avis de conformité à la réglementation
d'Industrie Canada . . . . . . . . . . .
Australia and New Zealand Class A
statement . . . . . . . . . . . . . . .
United Kingdom telecommunications safety
requirement . . . . . . . . . . . . . .
European Union EMC Directive conformance
statement . . . . . . . . . . . . . . .
Germany Class A compliance statement. . .
Japan Voluntary Control Council for
Interference (VCCI) statement . . . . . . .
Taiwan Class A warning statement . . . . .
People's Republic of China Class A warning
statement . . . . . . . . . . . . . . .
Korea Class A warning statement . . . . .
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Hardware Maintenance Manual
Chapter 1. About this manual
This Hardware Maintenance Manual contains information to help you solve problems that might occur in
your server. It describes the diagnostic tools that come with the server, error codes and suggested actions,
and instructions for replacing failing components.
Replaceable components are of three types:
• Self-service customer replaceable unit (CRU): Replacement of self-service CRUs is your responsibility.
If Lenovo® installs a self-service CRU at your request, you will be charged for the installation.
• Optional-service customer replaceable unit: You may install an optional-service CRU yourself or
request Lenovo to install it, at no additional charge, under the type of warranty service that is designated
for the server.
• Field replaceable unit (FRU): FRUs must be installed only by trained service technicians.
The most recent version of this document is available at
http://www.lenovo.com/support.
Before servicing a Lenovo product, be sure to read the Safety Information. See “Important Safety
Information” on page 1.
For information about the terms of the warranty and getting service and assistance, see the Warranty and
Support Information document.
Important Safety Information
Be sure to read all caution and danger statements in this book before performing any of the instructions.
Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d'exécuter
les instructions.
Lesen Sie unbedingt alle Hinweise vom Typ "ACHTUNG" oder "VORSICHT" in dieser Dokumentation, bevor
Sie irgendwelche Vorgänge durchführen
Leggere le istruzioni introdotte da ATTENZIONE e PERICOLO presenti nel manuale prima di eseguire una
qualsiasi delle istruzioni
Certifique-se de ler todas as instruções de cuidado e perigo neste manual antes de executar qualquer
uma das instruções
Es importante que lea todas las declaraciones de precaución y de peligro de este manual antes de seguir
las instrucciones.
© Copyright Lenovo 2009, 2010
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Safety statements
Important: Each caution and danger statement in this document is labeled with a number. This number is
used to cross reference an English-language caution or danger statement with translated versions of the
caution or danger statement in the Safety Information document.
For example, if a caution statement is labeled "Statement 1," translations for that caution statement are in
the Safety Information document under "Statement 1."
Be sure to read all caution and danger statements in this document before you perform the procedures. Read
any additional safety information that comes with the server or optional device before you install the device.
Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord.
Statement 1
DANGER Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of
this product during an electrical storm.
• Connect all power cords to a properly wired and grounded electrical outlet.
• Connect to properly wired outlets any equipment that will be attached to this product.
• When possible, use one hand only to connect or disconnect signal cables.
• Never turn on any equipment when there is evidence of fire, water, or structural damage.
• Disconnect the attached power cords, telecommunications systems, networks, and modems before you
open the device covers, unless instructed otherwise in the installation and configuration procedures.
• Connect and disconnect cables as described in the following table when installing, moving, or opening
covers on this product or attached devices.
To Connect:
To Disconnect:
1. Turn everything OFF.
1. Turn everything OFF.
2. First, attach all cables to devices.
2. First, remove power cords from outlet.
3. Attach signal cables to connectors.
3. Remove signal cables from connectors.
4. Attach power cords to outlet.
4. Remove all cables from devices.
5. Turn device ON.
Statement 2
CAUTION:
When replacing the lithium battery, use only a type battery recommended by the manufacturer. If
your system has a module containing a lithium battery, replace it only with the same module type
made by the same manufacturer. The battery contains lithium and can explode if not properly used,
handled, or disposed of. Do not:
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Hardware Maintenance Manual
• Throw or immerse into water
• Heat to more than 100°C (212°F)
• Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are
installed, note the following:
• Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.
• Use of controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
Statement 4
≥ 18 kg (39.7 lb)
≥ 32 kg (70.5 lb)
≥ 55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Chapter 1. About this manual
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Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply do not turn off
the electrical current supplied to the device. The device also might have more than one power
cord. To remove all electrical current from the device, ensure that all power cords are disconnected
from the power source.
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1
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label attached.
Hazardous voltage, current, and energy levels are present inside any component that has this label
attached. There are no serviceable parts inside these components. If you suspect a problem with
one of these parts, contact a service technician.
Statement 26
CAUTION:
Do not place any object on top of rack-mounted devices.
Attention: This server is suitable for use on an IT power distribution system whose maximum phase-to-phase
voltage is 240 V under any distribution fault condition.
Important: This product is not suitable for use with visual display workplace devices according to Clause 2
of the German Ordinance for Work with Visual Display Units.
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Hardware Maintenance Manual
Important information about replacing RoHS compliant FRUs
RoHS, The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive
(2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS
requirements must be implemented on Lenovo products placed on the market and sold in the
European Union after June 2006. Products on the market before June 2006 are not required to
have RoHS compliant parts. If the parts are not compliant originally, replacement parts can also
be noncompliant, but in all cases, if the parts are compliant, the replacement parts must also be
compliant.
Note: RoHS and non-RoHS FRU part numbers with the same fit and function are identified with unique
FRU part numbers.
Lenovo plans to transition to RoHS compliance well before the implementation date and expects its suppliers
to be ready to support Lenovo's requirements and schedule in the EU. Products sold in 2005 will contain
some RoHS compliant FRUs. The following statement pertains to these products and any product Lenovo
produces containing RoHS compliant parts.
RoHS compliant ThinkServer RS210 parts have unique FRU part numbers. Before or after June, 2006, failed
RoHS compliant parts must always be replaced using RoHS compliant FRUs, so only the FRUs identified as
compliant in the system Hardware Maintenance Manual or direct substitutions for those FRUs can be used.
Products marketed before June 2006
Products marketed after June 2006
Current or original part
Replacement FRU
Current or original part
Replacement FRU
Non-RoHS
Can be Non-RoHS
Must be RoHS
Must be RoHS
Non-RoHS
Can be RoHS
Non-RoHS
Can sub to RoHS
RoHS
Must be RoHS
Note: A direct substitution is a part with a different FRU part number that is automatically shipped by the
distribution center at the time of order.
Turkish statement of compliance
The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use
of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
Türkiye EEE Yönetmeli ğ ine Uygunluk Beyan
ı
Bu Lenovo ürünü, T.C. Çevre ve Orman Bakanl ığı 'nın “Elektrik
ve Elektronik E ş yalarda Baz ı Zararl ı Maddelerin Kullan ımının
S ınırland ırılmas ına Dair Yönetmelik (EEE) ” direktiflerine uygundur .
EEE Yönetmeli ğ ine Uygundur .
Chapter 1. About this manual
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Hardware Maintenance Manual
Chapter 2. General information
This chapter provides general information that applies to all machine types supported by this publication.
Features and technologies
The server uses the following features and technologies:
• UEFI-compliant server firmware
UEFI replaces the basic input/output system (BIOS) and defines a standard interface between the
operating system, platform firmware, and external devices. The server design combines the UEFI
capabilities and features with legacy BIOS compatibility. UEFI-compliant servers are capable of starting
UEFI-compliant operating systems, BIOS-based operating systems, and BIOS-based adapters as well
as UEFI-compliant adapters.
Note: This server does not support DOS.
• Dual-core or quad-core processing
The server supports one Intel® Xeon® or Celeron® dual-core or quad-core microprocessor.
• Integrated management module
The Integrated management module (IMM) combines service processor functions, video controller, and
(when an optional virtual media key is installed) remote presence function in a single chip. The IMM
provides advanced service-processor control, monitoring, and alerting function. If an environmental
condition exceeds a threshold or if a system component fails, the IMM lights LEDs to help you diagnose
the problem, records the error in the event log, and alerts you to the problem. Optionally, the IMM also
provides a virtual presence capability for remote server management capabilities. The IMM provides
remote server management through the following industry-standard interfaces:
– Intelligent Platform Management Interface (IPMI) version 2.0
– Simple Network Management Protocol (SNMP) version 3
– Common Information Model (CIM)
– Web browser
For additional information, see “Using the integrated management module” on page 213.
• Remote presence capability and blue-screen capture
The remote presence and blue-screen capture features are integrated functions of the integrated
management module (IMM) and are available with the purchase of the optional Lenovo Virtual Media Key.
A virtual media key is required to enable the remote presence and blue-screen capture features. The
remote presence feature provides the following functions:
– Remotely viewing video with graphics resolutions up to 1280 x 1024, regardless of the system state
– Remotely accessing the server, using the keyboard and mouse from a remote client
– Mapping the DVD drive, diskette drive, and USB flash drive on a remote client, and mapping ISO and
diskette image files as virtual drives that are available for use by the server
– Uploading a diskette image to the IMM memory and mapping it to the server as a virtual drive
The blue-screen capture feature captures the video display contents before the IMM restarts the server
when the IMM detects an operating-system hang condition. A system administrator can use the
blue-screen capture to assist in determining the cause of the hang condition.
See “Using the remote presence capability and blue-screen capture” on page 217 for additional
information.
© Copyright Lenovo 2009, 2010
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• Large system-memory capability
The memory bus supports up to 24 GB of memory when registered DIMMs are installed. The server
supports up to 8 GB if unbuffered DIMMs are installed. The memory controller supports error correcting
code (ECC) for up to six industry-standard PC3-8500 or PC3-10600R-999, 1066 and 1333 MHz, DDR3
(third-generation double-data-rate), registered or unbuffered, synchronous dynamic random access
memory (SDRAM) dual inline memory modules (DIMMs).
• Integrated network support
The server comes with an integrated Intel Gigabit Ethernet controller, which supports connection to a 10
Mbps, 100 Mbps, or 1000 Mbps network. For more information, see “Configuring the Gigabit Ethernet
controllers” on page 218.
• Integrated Trust Platform Module
This integrated security chip performs cryptographic functions and stores private and public secure keys.
It provides the hardware support for the Trusted Computing Group (TCG) specification.
• Large data-storage capacity and hot-swap capabilityThe server supports a maximum of four 2.5-inch
hot-swap Serial Attached SCSI (SAS) hard disk drives, two 3.5-inch simple-swap Serial ATA (SATA) hard
disk drives, or two 3.5-inch hot-swap SAS or SATA hard disk drives, depending on the server model.
With the hot-swap feature, you can add, remove, or replace hard disk drives without turning off the server.
• PCI card capabilities
The server has two PCI interface slots (one supports low-profile cards and one supports half-length,
full-height cards). Both slots can support PCI Express PCI cards.
• RAID support
The RAID controller provides hardware redundant array of independent disks (RAID) support. The
standard RAID controller provides RAID levels 0, 1, and 1E. Optional RAID PCI cards are available for
purchase that provide additional RAID levels.
• Systems-management capabilities
The server comes with an Integrated Management Module (IMM). When the IMM is used with the
systems-management software that comes with the server, you can manage the functions of the server
locally and remotely. The IMM also provides system monitoring, event recording, and network alert
capability. The systems-management connector provides additional security by physically separating the
management network traffic from the production network. You can use the Setup Utility to configure the
server to use a dedicated systems-management network or a shared network.
• TCP/IP offload engine (TOE) support
The Ethernet controllers in the server support TOE, which is a technology that offloads the TCP/IP
flow from the microprocessor and I/O subsystem to increase the speed of the TCP/IP flow. When an
operating system that supports TOE is running on the server and TOE is enabled, the server supports TOE
operation. See the operating-system documentation for information about enabling TOE.
Note: The Linux operating system does not support TOE.
• Preboot diagnostics program
The preboot diagnostics programs are stored on the integrated USB memory. They collect and analyze
system information to aid in diagnosing server problems. The diagnostic programs collect the following
information about the server:
– System configuration
– Network interfaces and settings
– Installed hardware
– Service processor status and configuration
– Vital product data, firmware, and UEFI (formerly called BIOS) configuration
– Hard disk drive health
– RAID controller configuration
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– Event logs for RAID controllers and service processors
The diagnostics programs create a merged log that includes events from all collected logs. The
information is collected into a file that you can send to the Lenovo technical support team to help
diagnose a problem. Additionally, you can view the information locally through a generated text report file.
You can also copy the log to a removable medium and view the HTML log from a Web browser.
For additional information about diagnostics, see Chapter 4 “Diagnostics” on page 17.
• EasyStartup DVD
The ThinkServer EasyStartup program guides you through the configuration of RAID controllers and the
installation of the operating system and device drivers. See “Using the EasyStartup DVD” on page 207
for details.
• EasyManage DVD
The ThinkServer EasyManage program helps you manage and administer your servers through remote
problem notification as well as monitoring and alerting.
Specifications
The following information is a summary of the features and specifications of the server. Depending on the
server model, some features might not be available, or some specifications might not apply.
Chapter 2. General information
9
Table 1. Features and specifications
Microprocessor:
SATA optical drives:
• Supports one Intel® quad-core
(Xeon 3400 series) or dual-core
(Celeron G1101, Pentium G6950,
or core i3 series) processor
with the IbexPeak 3420 chip set
and Multi-chip Package (MCP)
processor architecture
• UltraSlim DVD-ROM combo
(optional)
• Designed for LGA 1156 socket
One of the following configurations:
• Scalable up to four cores
• Four 2.5-inch hot-swap SAS hard
disk drive bays
• 32 KB instruction cache, 32 KB
data cache, and up to 8 MB cache
that is shared among the cores
• Support for ®Intel Extended
Memory 64 Technology (EM64T)
Notes:
• Use the Setup utility to determine
the type and speed of the
microprocessor.
Memory:
• Minimum: 1 GB
• Maximum: 32 GB
– 16 GB using unbuffered DIMMs
(UDIMMs)
– 32 GB using registered DIMMs
(RDIMMs)
• Types: PC3-8500 or
PC3-10600R-999 (single-rank
or double-rank), 1066, and 1333
MHz, ECC, DDR3 registered or
unbuffered SDRAM DIMMs only
• Connectors: Six dual inline
memory module (DIMM)
connectors, two-way interleaved
• Supports:
– 1 GB, 2 GB, and 4 GB (when
available) unbuffered DIMMS
– 1 GB, 2 GB, 4 GB, and 8 GB
(when available) registered
DIMMs
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Hardware Maintenance Manual
• Multi-burner (optional)
Hard disk drive expansion bays
(depending on the model):
• Two 3.5-inch hot-swap SAS or
hot-swap SATA hard disk drive
bays
• Two 3.5-inch simple-swap SAS
hard disk drive bays
PCI expansion slots:
Supports two PCI riser slots on the
riser card that connects to slots 1 and
2 on the system board:
• Slot 1 supports low-profile cards
(PCI Express Gen2 x8
• Slot 2 supports 3/4-length,
full-height cards (PCI Express
Gen2 x8 or PCI-X 1.0a 64-bit/133
MHz)
Power supply:
One 351-watt power supply or one
351-watt high efficiency power
supply.
Fans:
The server comes standard with five
speed-controlled fans.
Integrated functions:
• Integrated management module
(IMM), which provides service
processor control and monitoring
functions, video controller, and
(when the optional virtual media
key is installed) remote keyboard,
video, mouse, and remote hard
disk drive capabilities
• ®Intel 82574L Gb Ethernet
controller with TCP/IP Offload
Engine (TOE) and ®Wake on LAN
support
• Seven Universal Serial Bus (USB)
2.0 ports (two front, four rear, and
one internal for the optional USB
Hypervisor flash device)
• Two Ethernet ports
• Four-port integrated SATA
controller
• Integrated Trusted Platform
Module (TPM) support
• One serial port
• One VGA port
Table 1. Features and specifications (continued)
RAID controllers:
• An IBM ServeRAID-BR10il
SAS/SATA Controller that provides
RAID levels 0, 1, and 1E (comes
standard on some hot-swap SAS
and hot-swap SATA models).
• An optional IBM ServeRAID-MR10i
SAS/SATA Controller SAS/SATA
adapter that provides RAID levels
0, 1, 5, 6, and 10 can be ordered.
• An optional IBM ServeRAID-M1015
SAS/SATA controller that provides
RAID levels 0,1,10, and 5 can be
ordered.
Acoustical noise emissions:
• Sound power, idling: 6.5 bels
maximum
• Sound power, operating: 6.5 bels
maximum
Environment:
• Air temperature:
– Server on: 10°C to 35°C (50.0°F
to 95.0°F); altitude: 0 to 914.4
m (3000 ft)
– Server on: 10°C to 32°C (50.0°F
to 89.6°F); altitude: 914.4 m
(3000 ft) to 2133.6 m (7000.0 ft)
– Server off: 10°C to 43°C (50°F
to 109.4°F); maximum altitude:
2133.6 m (7000.0 ft)
– Shipping: -40°C to 60°C (-104°F
to 140°F)
• Humidity:
– Server on: 8% to 80%
– Server off: 8% to 80%
• Particulate contamination:
Video controller (integrated into
IMM):
• Matrox G200
• SVGA compatible video controller
• DDR2 128 MB SDRAM video
memory
• Avocent Digital Video Compression
• Video memory is not expandable
Note: The maximum video resolution
is 1280 x 1024
Size:
• Height: 43 mm (1.69 inches, 1U)
• Depth: 560.1 mm (22 inches)
• Width: 430 mm (17.3 inches)
• Maximum weight: 11.4 kg (25.1 lb)
when fully configured
Heat output:
Approximate heat output:
• Minimum configuration: 171 BTU
per hour (50 watts)
• Maximum configuration: 1024 BTU
per hour (300 watts)
Electrical input:
• Sine-wave input (50 / 60 Hz)
required
• Input voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
• Input voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
• Input kilovolt-amperes (kVA),
approximately:
– Minimum: 0.102 kVA
– Maximum: 0.55 kVA
1. Power consumption and heat
output vary depending on the
number and type of optional
features installed and the
power-management optional
features in use.
2. The sound levels were measured
in controlled acoustical
environments according to
the procedures specified by the
American National Standards
Institute (ANSI) S12.10 and
ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given
location might exceed the average
values stated because of room
reflections and other nearby noise
sources. The noise emission level
stated in the declared (upper limit)
sound-power level, in bels, for a
random sample of system.
3. There is no keyboard connector or
mouse connector on the server.
You can connect a USB keyboard
and USB mouse to the server by
using the USB connectors.
Attention: Airborne particulates
and reactive gases acting alone
or in combination with other
environmental factors such as
humidity or temperature might
pose a risk to the server. For
information about the limits for
particulates and gases, see
Appendix A “Notices” on page
221.
Software
Lenovo provides software to help get your server up and running.
Chapter 2. General information
11
EasyStartup
The ThinkServer EasyStartup program simplifies the process of configuring your RAID controllers and
installing supported ®Microsoft®Windows and Linux operating systems and device drivers on your server.
The EasyStartup program is provided with your server on DVD. The DVD is self starting (bootable). The User
Guide for the EasyStartup program is on the DVD and can be accessed directly from the program interface.
For additional information, see “Using the EasyStartup DVD” on page 207.
EasyManage
The ThinkServer EasyManage Core server provides centralized hardware and software inventory
management and secure automated system management through a centralized console. The ThinkServer
EasyManage Agent enables other clients on the network to be managed by the centralized console.
The ThinkServer EasyManage Core Server is supported on 32-bit Windows Server 2008 products. The
ThinkServer EasyManage Agent is supported on 32-bit and 64-bit Windows, Red Hat, and SUSE operating
systems.
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Hardware Maintenance Manual
Chapter 3. General Checkout
You can solve many problems without outside assistance by following the troubleshooting procedures in this
Hardware Maintenance Manual and on the Lenovo Web site. This document describes the diagnostic tests
that you can perform, troubleshooting procedures, and explanations of error messages and error codes.
The documentation that comes with your operating system and software also contains troubleshooting
information.
Checkout procedure
The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server.
About the checkout procedure
Before you perform the checkout procedure for diagnosing hardware problems, review the following
information:
• Read the safety information that begins on page “Important Safety Information” on page 1.
• The diagnostic programs provide the primary methods of testing the major components of the server,
such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and
hard disk drives. You can also use them to test some external devices. If you are not sure whether a
problem is caused by the hardware or by the software, you can use the diagnostic programs to confirm
that the hardware is working correctly.
• When you run the diagnostic programs, a single problem might cause more than one error message.
When this happens, correct the cause of the first error message. The other error messages usually will not
occur the next time you run the diagnostic programs.
If multiple error codes or system-board LEDs indicate a microprocessor error, the error might be in
the microprocessor or in the microprocessor socket. See “Microprocessor problems” on page 54 for
information about diagnosing microprocessor problems.
• Before you run the diagnostic programs, you must determine whether the failing server is part of a shared
hard disk drive cluster (two or more servers sharing external storage devices). If it is part of a cluster, you
can run all diagnostic programs except the ones that test the storage unit (that is, a hard disk drive in the
storage unit) or the storage adapter that is attached to the storage unit. The failing server might be part of
a cluster if any of the following conditions is true:
– You have identified the failing server as part of a cluster (two or more servers sharing external storage
devices).
– One or more external storage units are attached to the failing server and at least one of the attached
storage units is also attached to another server or unidentifiable device.
– One or more servers are located near the failing server.
Important: If the server is part of a shared hard disk drive cluster, run one test at a time. Do not run
any suite of tests, such as “quick” or “normal” tests, because this might enable the hard disk drive
diagnostic tests.
• If the server is halted and a POST error code is displayed, see “Event logs” on page 17. If the server
is halted and no error message is displayed, see “Troubleshooting tables” on page 46 and “Solving
undetermined problems” on page 104.
• For information about power-supply problems, see “Solving power problems” on page 103.
© Copyright Lenovo 2009, 2010
13
• For intermittent problems, check the error log; see “Event logs” on page 17 and “Diagnostic programs
and messages” on page 64.
Performing the checkout procedure
To perform the checkout procedure, complete the following steps:
Step 1.
Is the server part of a cluster?
• No: Go to step Step 2 “” on page 14.
• Yes: Shut down all failing servers that are related to the cluster. Go to step Step 2 “” on page 14.
Step 2.
Complete the following steps:
a.
Check the power supply LEDs (see “Power-supply LEDs” on page 63).
b.
Turn off the server and all external devices.
c.
Check all internal and external devices for compatibility at http://www.lenovo.com/support.
d.
Check all cables and power cords.
e.
Set all display controls to the middle positions.
f.
Turn on all external devices.
g.
Turn on the server. If the server does not start, see “Troubleshooting tables” on page 46.
h.
Check the system-error LED on the operator information panel. If it is flashing, check the LEDs
on the system board (see “System-board LEDs” on page 112).
i.
Check for the following results:
• Successful completion of POST (see “POST” on page 19 for more information)
• Successful completion of startup
Diagnosing a problem
Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order
in which they are presented to diagnose a problem with your server:
1. Determine what has changed.
Determine whether any of the following items were added, removed, replaced, or updated before the
problem occurred:
• Device drivers
• Server firmware
• Hardware components
• Software
If possible, return the server to the condition it was in before the problem occurred.
2. Collect data.
Thorough data collection is necessary for diagnosing hardware and software problems.
a. Document error codes and system-board LEDs.
• System error codes: See “POST error codes” on page 19 for information about a specific error
code.
• See “System-board LEDs” on page 112 for the location of the system-board LEDs.
• Software or operating-system error codes: See the documentation for the software or
operating system for information about a specific error code. See the manufacturer's Web site for
documentation.
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Hardware Maintenance Manual
b. Collect system data.
Run the Dynamic System Analysis (DSA) diagnostics program to collect information about the
hardware, firmware, software, and operating system. Have this information available when you
contact Lenovo or an approved warranty service provider. See “Diagnostic programs and messages”
on page 64 for the instructions to run the DSA program.
If you need to download the latest version of DSA , go to http://www.lenovo.com/support.
3. Follow the problem-resolution procedures.
The four problem-resolution procedures are presented in the order in which they are most likely to solve
your problem. Follow these procedures in the order in which they are presented:
a. Check for and apply code updates.
Most problems that appear to be caused by faulty hardware are actually caused by the server
firmware (formerly BIOS firmware), device firmware, or device drivers that are not at the latest levels.
1) Determine the existing code levels.
In DSA, click Firmware/VPD to view system firmware levels, or click Software to view
operating-system levels.
2) Download and install updates of code that is not at the latest level.
Important: Some cluster solutions require specific code levels or coordinated code updates. If
the device is part of a cluster solution, verify that the latest level of code is supported for the
cluster solution before you update the code.
To display a list of available updates for your server, go to http://www.lenovo.com/support.
When you click an update, an information page is displayed, including a list of the problems that
the update fixes. Review this list for your specific problem; however, even if your problem is not
listed, installing the update might solve the problem.
b. Check for and correct an incorrect configuration.
If the server is incorrectly configured, a system function can fail to work when you enable it; if you
make an incorrect change to the server configuration, a system function that has been enabled
can stop working.
1) Make sure that all installed hardware and software are supported.
See http://www.lenovo.com/support to verify that the server supports the installed operating
system, optional devices, and software levels. If any hardware or software component is
not supported, uninstall it to determine whether it is causing the problem. You must remove
nonsupported hardware before you contact Lenovo or an approved warranty service provider
for support.
2) Make sure that the server, operating system, and software are installed and configured
correctly.
Many configuration problems are caused by loose power or signal cables or incorrectly seated
adapters. You might be able to solve the problem by turning off the server, reconnecting cables,
reseating adapters, and turning the server back on. See “Checkout procedure” on page 13 for the
instructions to perform the checkout procedures.
If the problem is associated with a specific function (for example, if a RAID hard disk drive
is marked offline in the RAID array), see the documentation for the associated controller and
management or controlling software to verify that the controller is correctly configured.
Problem determination information is available for many devices such as RAID and network
adapters.
For problems with operating systems or Lenovo software or devices, complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
a) Go to: http://www.lenovo.com/support.
b) From the Select your product list, select Servers and Storage.
Chapter 3. General Checkout
15
c) In the Browse by product window Family: list, select ThinkServer RS210.
d) Click Downloads and drivers .
e) Click User's guides and manuals to look for related documentation.
c. Check for service bulletins.Lenovo service bulletins document known problems and suggested
solutions. To search for service bulletins, complete the following steps.
1) Go to: http://www.lenovo.com/support.
2) From the Select your product list, select Servers and Storage.
3) In the Browse by product window Family: list, select ThinkServer RS210.
4) Click Downloads and drivers to look for service information.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
d. Check for and replace defective hardware.
If a hardware component is not operating within specifications, it can cause unpredictable results.
Most hardware failures are reported as error codes in a system or operating-system log. See
“Troubleshooting tables” on page 46 and Chapter 6 “Replacing FRUs” on page 115 for more
information. Hardware errors are also indicated by LEDs on the system board (see “System-board
LEDs” on page 112 for more information).
Troubleshooting procedures are also provided on the Lenovo Web site. A single problem might cause
multiple symptoms. Follow the diagnostic procedure for the most obvious symptom. If that procedure
does not diagnose the problem, use the procedure for another symptom, if possible. To locate
troubleshooting procedures for your server, complete the following steps.
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary
slightly from what is described in this document.
1) Go to: http://www.lenovo.com/support.
2) From the Select your product list, select Servers and Storage.
3) In the Browse by product window Family: list, select ThinkServer RS210.
4) Under Support & downloads, click Troubleshoot.
5) Under Diagnostic, select the troubleshooting procedure for the symptom that you are observing.
For more troubleshooting information, see Chapter 4 “Diagnostics” on page 17.
If the problem remains, contact Lenovo or an approved warranty service provider for assistance
with additional problem determination and possible hardware replacement. Be prepared to provide
information about any error codes and collected data.
Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been
previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and
software configurations are valid, and no LEDs or log entries indicate a hardware component failure, contact
Lenovo or an approved warranty service provider for assistance. Be prepared to provide information about
any error codes and collected data and the problem determination procedures that you have used.
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Hardware Maintenance Manual
Chapter 4. Diagnostics
This chapter describes the diagnostic tools that are available to help you solve problems that might occur in
the server.
Diagnostic tools
The following tools are available to help you diagnose and solve hardware-related problems:
• POST error messages and error logs
The power-on self-test (POST) generates messages to indicate successful test completion or the
detection of a problem. See “POST” on page 19, “Event logs” on page 17, and “POST error codes” on
page 19 for more information.
• Troubleshooting tables
These tables list problem symptoms and actions to correct the problems. See “Troubleshooting tables”
on page 46 for more information.
• Dynamic System Analysis (DSA) Preboot diagnostic programs
The DSA Preboot diagnostic programs provide problem isolation, configuration analysis, and error log
collection. The diagnostic programs are the primary method of testing the major components of the server
and are stored in integrated USB memory. The diagnostic programs collect the following information
about the server:
– System configuration
– Network interfaces and settings
– Installed hardware
– Service processor status and configuration
– Vital product data, firmware, and UEFI configuration
– Hard disk drive health
– RAID controller configuration
– Controller and service processor event logs, including the following information:
– System error logs
– Temperature, voltage, and fan speed information
– Self-monitoring Analysis, and Reporting Technology (SMART) data
– Machine check registers
– USB information
– Monitor configuration information
– PCI slot information
The diagnostic programs create a merged log that includes events from all collected logs. The information
is collected into a file that you can send to Lenovo service and support. Additionally, you can view the
server information locally through a generated text report file. You can also copy the log to removable
media and view the log from a Web browser. See “Running the diagnostic programs” on page 65 for
more information.
• Server LEDs
Use the LEDs on the server to diagnose system errors quickly. See “System-board LEDs” on page 112
for more information.
Event logs
Error codes and messages are displayed in the following types of event logs:
© Copyright Lenovo 2009, 2010
17
• POST event log: This log contains the three most recent error codes and messages that were generated
during POST. You can view the POST event log through the Setup utility.
• System-event log: This log contains messages that were generated during POST and all system status
messages from the service processor. You can view the contents of the system-event log from the
Setup utility for more information. The system-event log is limited in size. When it is full, new entries will
not overwrite existing entries; therefore, you must periodically clear the system-event log through the
Setup utility. When you are troubleshooting, you might have to clear the system-event log to make the
most recent events available for analysis.
Each system-event log entry is displayed on its own page. Message are listed on the left side of the
screen, and details about the selected message is displayed on the right side of the screen. To move from
one entry to the next, use the Up Arrow (-) and Down Arrow (¯) keys.
The system-event log indicates an assertion event when an event has occurred. It indicates a de-assertion
event when the event is no longer occurring.
• Integrated management module (IMM) event log: This log contains a filtered subset of all IMM, POST,
and system management interrupt (SMI) events. You can view the IMM event log through the IMM Web
interface and through the Dynamic System Analysis (DSA) program (as the ASM event log).
• DSA log: This log is generated by the Dynamic System Analysis (DSA) program, and it is a chronologically
ordered merge of the system-event log (as the IPMI event log), the IMM chassis-event log (as the ASM
event log), and the operating-system event logs. You can view the DSA log through the DSA program.
Viewing event logs through the Setup utility
To view the POST event log or system-event log, complete the following steps:
1. Turn on the server.
2. When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password and an
administrator password, you must type the administrator password to view the event logs.
3. Select System Event Logs and use one of the following procedures:
• To view the POST event log, select POST Event Viewer.
• To view the IMM system-event log, select System Event Log.
Viewing event logs without restarting the server
When the server is not hung and the IMM is connected to a network, methods are available for you to view
one or more event logs without having to restart the server.
You can use the DSA Preboot to view the system event log (as the IPMI event log), the IMM event log (as the
ASM event log), or the merged DSA log. You must restart the server to use DSA Preboot to view those logs.
You can view the IMM system event log through the Event Log link in the integrated management module
(IMM) Web interface.
Table 2. Methods for viewing event logs
Condition
Action
The server is not hung and is connected to a network.
• Use IPMItool to view the system-event log.
The server is not hung and is not connected to a network.
Use IPMItool locally to view the system-event log.
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Hardware Maintenance Manual
Table 2. Methods for viewing event logs (continued)
Condition
Action
The server is hung.
• If DSA Preboot is installed, restart the server and press
F2 to start DSA Preboot and view the event logs.
• If DSA Preboot is not installed, insert the DSA Preboot
CD and restart the server to start DSA Preboot and
view the event logs.
• Alternatively, you can restart the server and press F1 to
start the Setup utility and view the POST event log or
system-event log. For more information, see “Viewing
event logs without restarting the server” on page 18.
Clearing the event logs
To clear the event logs, complete the following steps.
Note: The POST event log is automatically cleared each time the server is restarted.
Step 1.
Turn on the server.
Step 2.
When the prompt <F1> Setup is displayed, press F1. If you have set both a power-on password
and an administrator password, you must type the administrator password to view the error logs.
Step 3.
Use one of the following procedures:
• To clear the IMM system-event log, select System Event Logs-->System Event Log. Select
Clear System Event Log; then, press Enter twice.
POST
When you turn on the server, it performs a series of tests to check the operation of the server components
and some optional devices in the server. This series of tests is called the power-on self-test, or POST.
Note: This server does not use beep codes for server status.
If a power-on password is set, you must type the password and press Enter, when you are prompted,
for POST to run.
If POST detects a problem, an error message is displayed. See “POST error codes” on page 19 for more
information.
POST error codes
The following table describes the POST error codes and suggested actions to correct the detected problems.
These errors can appear as severe, warning, or informational.
Chapter 4. Diagnostics
19
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code
Description
Action
0010002
Microprocessor not supported.
1. (Trained service technician only) Reseat the
microprocessor and restart the server.
2. (Trained service technician only) Remove the
microprocessor and install a new microprocessor.
Restart the server. If the error is corrected, the old
microprocessor is bad and must be replaced.
3. Replace the following components one at a time, in
the order shown, restarting the server each time.
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
0011000
Invalid microprocessor type.
1. Update the server firmware to the latest level (see
“Updating the firmware” on page 211).
2. (Trained service technician only) Remove and
replace the affected microprocessor (error LED
is lit) with a supported type (see “Installing the
microprocessor” on page 141).
0011004
Microprocessor failed BIST.
1. Update the server firmware to the latest level (see
“Updating the firmware” on page 211).
2. (Trained service technician only) Reseat the
microprocessor.
3. Replace the following components one at a time, in
the order shown, restarting the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
001100A
Microcode updated failed.
1. Update the server firmware to the latest level (see
“Updating the firmware” on page 211).
2. (Trained service technician only) Replace the
microprocessor.
0050001
DIMM disabled.
1. If the server fails the POST memory test, reseat the
DIMMs.
2. Remove and replace any DIMM for which the
associated error LED is lit (see “Removing a
memory module” on page 125 and “Installing a
memory module” on page 125).
3. Run the Setup utility to enable all the DIMMs.
4. Run the DSA Preboot memory test (see “Running
the diagnostic programs” on page 65).
20
Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code
Description
Action
0051003
Uncorrectable DIMM error
1. If the server failed the POST memory test, reseat
the DIMMs.
2. Remove and replace any DIMM for which the
associated error LED is lit (see “Removing a
memory module” on page 125 and “Installing a
memory module” on page 125).
3. Run the Setup utility to enable all the DIMMs.
4. Run the DSA Preboot memory test (see “Running
the diagnostic programs” on page 65).
0051006
DIMM mismatch detected
Make sure that the DIMMs match and are installed
in the correct sequence (see “Installing a memory
module” on page 125).
0051009
No memory detected.
1. Make sure that the server contains DIMMs.
2. Reseat the DIMMs.
3. Install DIMMs in the correct sequence (see
“Installing a memory module” on page 125).
005100A
No usable memory detected.
1. Make sure that the server contains DIMMs.
2. Reseat the DIMMs.
3. Install DIMMs in the correct sequence (see
“Installing a memory module” on page 125).
4. Clear CMOS memory to re-enable all the memory
connectors (see “System-board switches and
jumpers” on page 111).
0058001
PFA threshold exceeded
1. Update the server firmware to the latest level (see
“Updating the firmware” on page 211).
2. Reseat the DIMMs and run the memory test (see
“Running the diagnostic programs” on page 65).
3. Replace the failing DIMM, which is indicated by a
lit LED on the system board.
Chapter 4. Diagnostics
21
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code
Description
Action
0058007
DIMM population is unsupported.
1. Reseat the DIMMs, and then restart the server.
2. Remove the lowest-numbered DIMM pair of those
that are identified and replace it with an identical
pair of known good DIMMs, then restart the server.
3. Return the removed DIMMs, one pair at a time, to
their original connectors, restarting the server after
each pair, until a pair fails. Replace the DIMMs in
the failed pair with identical known good DIMMs,
restarting the server after each DIMM is installed.
Replace the failed DIMM. Repeat this step until you
have tested all removed DIMMs.
4. (Trained service technician only) Replace the
system board.
0058008
DIMM failed memory test.
1. Reseat the DIMMs, and then restart the server.
2. Replace the following components one at a time, in
the order shown, then restart the server after each:
a. DIMM
b. (Trained service technician only) System board
00580A4
Memory population changed.
Information only. Memory has been added, moved,
or changed.
0068002
CMOS battery cleared.
1. Reseat the battery.
2. Clear the CMOS memory (see System board
jumpers).
3. Replace the following components one at a time,
in the following order, restarting the server after
each one:
a. Battery
b. (Trained service technician only) System board
2011001
PCI-X PERR
1. Check the riser-card LEDs.
2. Reseat all affected adapters and riser cards.
3. Update the PCI adapter firmware.
4. Remove the adapter from the riser card.
5. Replace the following components one at a time, in
the order shown, restarting the server each time:
a. Riser card
b. (Trained service technician only) System board
22
Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code
Description
Action
2018001
PCI Express uncorrected or uncorrected error
1. Check the riser-card LEDs.
2. Reseat all affected adapters and riser cards.
3. Update the PCI adapter firmware.
4. Remove the adapter from the riser card.
5. Replace the following components one at a time, in
the order shown, restarting the server each time:
a. Riser card
b. (Trained service technician only) System board
2018002
Option ROM resource allocation failure
Informational message that some devices might not
be initialized.
1. If possible, rearrange the order of the adapters
in the PCI slots to change the load order of the
optional-device ROM code.
2. Run the Setup utility, select Startup Options, and
change the boot priority to change the load order
of the optional-device ROM code.
3. Run the Setup utility and disable some other
resources, if their functions are not being used, to
make more space available.
a. Select Startup Options ® Planar Ethernet
(PXE/DHCP) to disable the integrated Ethernet
controller ROM.
b. Select Advanced Functions ® PCI Bus
Control ® PCI ROM Control Execution to
disable the ROM of the adapter in the PCI slots.
c. Select Devices and I/O Ports to disable any of
the integrated devices.
4. Replace the following components one at a time, in
the order shown, restarting the server each time:
a. Each adapter
b. (Trained service technician only) System board
3xx0007 (xx
can be 00 19)
Firmware fault detected, system halted
1. Recover the server firmware to the latest level.
2. Undo any recent configuration changes, or clear
CMOS memory to restore the settings to the default
values (see System board jumpers).
3. Remove any recently installed hardware.
3038003
Firmware corrupted
1. Run the Setup utility, select Load Default Settings,
and save the settings to recover the server
firmware.
2. (Trained service technician only) Replace the
system board.
Chapter 4. Diagnostics
23
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code
Description
Action
3048005
Booted secondary (backup) UEFI image
Information message that the backup UEFI settings
are used.
3048006
Booted secondary (backup) UEFI image
because of ABR
1. Run the Setup utility, select Load Default Settings,
and save the settings to recover the primary UEFI
settings.
2. Turn off the server and remove it from the power
source.
3. Reconnect the server to the power source, then
turn on the server.
305000A
RTC date/time is incorrect
1. Adjust the date and time settings in the Setup
utility, and then restart the server.
2. Reseat the battery.
3. Replace the following components one at a time, in
the order shown, restarting the server each time:
a. Battery
b. (Trained service technician only) System board
3058001
System configuration invalid
1. Run the Setup utility, and select Save Settings.
2. Run the Setup utility, select Load Default Settings,
and save the settings.
3. Replace the following components one at a time, in
the order shown, restarting the server each time:
a. Battery
b. Failing device (if the device is a FRU, it must be
replaced by a trained service technician only)
c. (Trained service technician only) System board
3058004
Three boot failure
1. Undo any recent system changes, such as new
settings or newly installed devices.
2. Make sure that the server is attached to a reliable
power source.
3. Make sure that the operating system is not
corrupted.
4. Run the Setup utility, save the configuration, and
then restart the server.
5. See “Problem determination tips” on page 104.
3108007
System configuration restored to default
settings
Information only. This message is usually associated
with the CMOS battery clear event.
3138002
Boot configuration error
1. Remove any recent configuration changes made
to the Setup utility.
2. Run the Setup utility, select Load Default Settings,
and save the settings.
24
Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code
Description
Action
3808000
IMM communication failure
1. Remove power from the server for 30 seconds, and
then reconnect the server to power and restart it.
2. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 211).
3. Make sure that the virtual media key is seated and
not damaged.
4. (Trained service technician only) Replace the
system board.
3808002
Error updating system configuration to IMM
1. Remove power from the server, and then reconnect
the server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 211).
3808003
Error retrieving system configuration from
IMM
1. Remove power from the server, and then reconnect
the server to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 211).
3808004
IMM system event log full
• When using out-of-band, use the IMM Web
interface or IPMItool to clear the logs from the
operating system.
• When using the local console:
1. Run the Setup utility.
2. Select System Event Log.
3. Select Clear System Event Log.
4. Restart the server.
3818001
Core Root of Trust Measurement (CRTM)
update failed
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
3818002
Core Root of Trust Measurement (CRTM)
update aborted
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
3818003
Core Root of Trust Measurement (CRTM)
flash lock failed
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
Chapter 4. Diagnostics
25
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Error code
Description
Action
3818004
Core Root of Trust Measurement (CRTM)
system error
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
3818005
Current Bank Core Root of Trust Measurement
(CRTM) capsule signature invalid
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
3818006
Opposite bank CRTM capsule signature
invalid
1. Switch the server firmware bank to the backup
bank (see “Starting the backup server firmware”
on page 212).
2. Run the Setup utility, select Load Default Settings,
and save the settings.
3. Switch the bank back to the primary bank.
4. (Trained service technician only) Replace the
system board.
3818007
CRTM update capsule signature invalid
1. Run the Setup utility, select Load Default Settings,
and save the settings.
2. (Trained service technician only) Replace the
system board.
3828004
AEM power capping disabled
1. Check the settings and the event logs.
2. Make sure that the Active Energy Manager feature
is enabled in the Setup utility. Click System
Settings ® Power ® Active Energy Manager ®
Capping Enabled .
3. Update the server firmware to the latest level (see
“Updating the firmware” on page 211).
4. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 211).
System-event log
The system-event log contains messages of three types:
26
Hardware Maintenance Manual
Information
Information messages do not require action; they
record significant system-level events, such as
when the server is started.
Warning
Warning messages do not require immediate action;
they indicate possible problems, such as when the
recommended maximum ambient temperature is
exceeded.
Error
Error messages might require action; they indicate
system errors, such as when a fan is not detected.
Each message contains date and time information, and it indicates the source of the message (POST
or the IMM).
Integrated management module error messages
The following table describes the IMM error messages and suggested actions to correct the detected
problems.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Message
Severity
Description
Action
Numeric sensor Ambient Temp going
high (upper critical) has asserted.
Error
An upper critical sensor
going high has asserted.
Reduce the ambient temperature.
Numeric sensor Ambient Temp going
high (upper non-recoverable) has
asserted.
Error
An upper nonrecoverable
sensor going high has
asserted.
Reduce the ambient temperature.
Numeric sensor Planar 3.3V going
low (lower critical) has asserted.
Error
A lower critical sensor going
low has asserted.
(Trained service technician only)
Replace the system board.
Numeric sensor Planar 3.3V going
high (upper critical) has asserted.
Error
An upper critical sensor
going high has asserted.
(Trained service technician only)
Replace the system board.
Numeric sensor Planar 5V going low
(lower critical) has asserted.
Error
A lower critical sensor going
low has asserted.
(Trained service technician only)
Replace the system board.
Numeric sensor Planar 5V going high
(upper critical) has asserted.
Error
An upper critical sensor
going high has asserted.
(Trained service technician only)
Replace the system board.
Numeric sensor Planar VBAT going
low (lower critical) has asserted.
Error
A lower critical sensor going
low has asserted.
Replace the 3 V battery.
Numeric sensor Fan n Tach going low
(lower critical) has asserted.(n = fan
number)
Error
A lower critical sensor going
low has asserted.
1. Reseat the failing fan n,
which is indicated by a lit
LED on the system board (see
“System-board LEDs” on page
112).
2. Replace the failing fan.
(n = fan number)
Chapter 4. Diagnostics
27
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
The Processor CPU nStatus has
Failed with IERR.(n = microprocessor
number)
Error
A processor failed - IERR
condition has occurred.
1. Make sure that the latest levels
of firmware and device drivers
are installed for all adapters
and standard devices, such as
Ethernet, SCSI, and SAS.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
2. Run the DSA program for the
hard disk drives and other I/O
devices.
3. (Trained service technician
only) Replace microprocessor
n.
(n = microprocessor number)
An Over-Temperature Condition has
been detected on the Processor CPU
nStatus.(n = microprocessor number)
Error
An overtemperature
condition has occurred
for microprocessor n.(n =
microprocessor number)
1. Make sure that the fans are
operating, that there are no
obstructions to the airflow, that
the air baffle is in place and
correctly installed, and that
the server cover is installed
and completely closed.
2. Make sure that the heat
sink for microprocessor n is
installed correctly.
3. (Trained service technician
only) Replace microprocessor
n.
(n = microprocessor number)
28
Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
The Processor CPU nStatus has
Failed with FRB1/BIST condition.(n =
microprocessor number)
Error
A processor failed FRB1/BIST condition has
occurred.
1. Check for a server firmware
update.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
2. (Trained service technician
only) Reseat microprocessor
n.
3. (Trained service technician
only) Replace microprocessor
n.
(n = microprocessor number)
The Processor CPU nStatus has
a Configuration Mismatch.(n =
microprocessor number)
Error
A processor configuration
mismatch has occurred.
1. (Trained service technician
only) Replace the
microprocessor.
An SM BIOS Uncorrectable CPU
complex error for Processor
CPU nStatus has asserted.(n =
microprocessor number)
Error
An SMBIOS uncorrectable
CPU complex error has
asserted.
1. Check for a server firmware
update.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
2. (Trained service technician
only) Reseat microprocessor
n.
3. (Trained service technician
only) Replace microprocessor
n.
(n = microprocessor number)
Chapter 4. Diagnostics
29
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Sensor CPU nOverTemp has
transitioned to critical from a less
severe state.(n = microprocessor
number)
Error
A sensor has changed to
Critical state from a less
severe state.
1. Make sure that the fans are
operating, that there are no
obstructions to the airflow, that
the air baffle is in place and
correctly installed, and that
the server cover is installed
and completely closed.
2. Make sure that the heat
sink for microprocessor n is
installed correctly.
3. (Trained service technician
only) Replace microprocessor
n.
(n = microprocessor number)
Sensor CPU nOverTemp has
transitioned to non-recoverable
from a less severe state.(n =
microprocessor number)
Error
A sensor has changed to
Nonrecoverable state from a
less severe state.
1. Make sure that the fans are
operating, that there are no
obstructions to the airflow, that
the air baffle is in place and
correctly installed, and that
the server cover is installed
and completely closed.
2. Make sure that the heat
sink for microprocessor n is
installed correctly.
3. (Trained service technician
only) Replace microprocessor
n.
(n = microprocessor number)
Sensor CPU nOverTemp has
transitioned to critical from
a non-recoverable state.(n =
microprocessor number)
Error
A sensor has changed
to Critical state from
Nonrecoverable state.
1. Make sure that the fans are
operating, that there are no
obstructions to the airflow, that
the air baffle is in place and
correctly installed, and that
the server cover is installed
and completely closed.
2. Make sure that the heat
sink for microprocessor n is
installed correctly.
3. (Trained service technician
only) Replace microprocessor
n.
(n = microprocessor number)
30
Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Sensor CPU nOverTemp has
transitioned to non-recoverable.(n =
microprocessor number)
Error
A sensor has changed to
Nonrecoverable state.
1. Make sure that the fans are
operating, that there are no
obstructions to the airflow, that
the air baffle is in place and
correctly installed, and that
the server cover is installed
and completely closed.
2. Make sure that the heat
sink for microprocessor n is
installed correctly.
3. (Trained service technician
only) Replace microprocessor
n.
(n = microprocessor number)
A bus timeout has occurred
Error
on system %1.(%1 =
CIM_ComputerSystem.ElementName)
A bus timeout has occurred.
1. Remove the adapter from the
PCI slot that is indicated by a
lit LED.
2. Replace the extender card.
3. Remove all PCI adapters.
4. (Trained service technicians
only) Replace the system
board.
Error
The System %1 encountered
a POST Error.(%1 =
CIM_ComputerSystem.ElementName)
A POST error has
occurred.(Sensor = ABR
Status)
1. Recover the server firmware
from the backup page (see
“Recovering the server
firmware” on page 100).
2. Update the server firmware to
the latest level.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
Chapter 4. Diagnostics
31
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Error
The System %1 encountered
a POST Error.(%1 =
CIM_ComputerSystem.ElementName)
A POST error has
occurred.(Sensor = Firmware
Error)
1. Update the server firmware on
the primary page.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
2. (Trained service technician
only) Replace the system
board.
Error
A Uncorrectable Bus Error has
occurred on system %1.(%1 =
CIM_ComputerSystem.ElementName)
A bus uncorrectable error
has occurred.(Sensor =
Critical Int PCI)
1. Check the system-event log.
2. Check the PCI error LEDs.
3. Remove the adapter from the
indicated PCI slot.
4. Check for a server firmware
update.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
5. (Trained service technician
only) Replace the system
board.
32
Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
A Uncorrectable Bus Error has
Error
occurred on system %1.(%1 =
CIM_ComputerSystem.ElementName)
A bus uncorrectable error
has occurred.(Sensor =
Critical Int CPU)
1. Check the system-event log.
2. Check the microprocessor
error LEDs.
3. (Trained service technician
only) Replace microprocessor
.
4. Check for a server firmware
update.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
5. (Trained service technician
only) Replace the system
board.
A Uncorrectable Bus Error has
Error
occurred on system %1.(%1 =
CIM_ComputerSystem.ElementName)
A bus uncorrectable error
has occurred.(Sensor =
Critical Int DIM)
1. Check the system-event log.
2. Check the DIMM error LEDs.
3. Remove the failing DIMM from
the system board.
4. Check for a server firmware
update.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
5. Make sure that the installed
DIMMs are supported and
configured correctly.
6. (Trained service technician
only) Replace the system
board.
Chapter 4. Diagnostics
33
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Sensor Sys Board Fault has
transitioned to critical from a less
severe state.
Error
A sensor has changed to
Critical state from a less
severe state.
1. Check the system-event log.
2. Check for an error LED on the
system board.
3. Replace any failing device.
4. Check for a server firmware
update.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
5. (Trained service technician
only) Replace the system
board.
Sensor RAID Error has transitioned to
critical from a less severe state.
Error
A sensor has changed to
Critical state from a less
severe state.
1. Check the hard disk drive
LEDs.
2. Reseat the hard disk drive for
which the status LED is lit.
3. Replace the defective hard
disk drive.
The Drive n Status has been removed
from unit Drive 0 Status.(n = hard disk
drive number)
Error
A drive has been removed.
Reseat hard disk drive n.(n = hard
disk drive number)
The Drive n Status has been disabled
due to a detected fault.(n = hard disk
drive number)
Error
A drive has been disabled
because of a fault.
1. Run the hard disk drive
diagnostic test on drive n.
2. Reseat the following
components:
a. Hard disk drive
b. Cable from the system
board to the backplane
3. Replace the following
components one at a time, in
the order shown, restarting the
server each time:
a. Hard disk drive
b. Cable from the system
board to the backplane
c. Hard disk drive backplane
(n = hard disk drive number)
34
Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Array %1 is in critical condition.(%1 = Error
CIM_ComputerSystem.ElementName)
An array is in Critical
state.(Sensor = Drive n
Status)(n = hard disk drive
number)
Replace the hard disk drive that is
indicated by a lit status LED.
Error
Array %1 has failed.(%1 =
CIM_ComputerSystem.ElementName)
An array is in Failed
state.(Sensor = Drive n
Status)(n = hard disk drive
number)
Replace the hard disk drive that is
indicated by a lit status LED.
Memory uncorrectable error detected
for DIMM All DIMMs on Memory
Subsystem All DIMMs.
A memory uncorrectable
error has occurred.
1. If the server failed the POST
memory test, reseat the
DIMMs.
Error
2. Replace any DIMM that is
indicated by a lit error LED.
Note: You do not have to
replace DIMMs by pairs.
3. Run the Setup utility to enable
all the DIMMs.
4. Run the DSA memory test.
Memory Logging Limit Reached
for DIMM All DIMMs on Memory
Subsystem All DIMMs.
Error
The memory logging limit
has been reached.
1. Update the server firmware to
the latest level.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
2. Reseat the DIMMs and run the
DSA memory test.
3. Replace any DIMM that is
indicated by a lit error LED.
Memory DIMM Configuration Error
for All DIMMs on Memory Subsystem
All DIMMs.
Error
A DIMM configuration error
has occurred.
Make sure that DIMMs are
installed in the correct sequence
and have the same size, type,
speed, and technology.
Chapter 4. Diagnostics
35
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Memory uncorrectable error detected
for DIMM One of the DIMMs on
Memory Subsystem One of the
DIMMs.
Error
A memory uncorrectable
error has occurred.
1. If the server failed the POST
memory test, reseat the
DIMMs.
2. Replace any DIMM that is
indicated by a lit error LED.
Note: You do not have to
replace DIMMs by pairs.
3. Run the Setup utility to enable
all the DIMMs.
4. Run the DSA memory test.
Memory Logging Limit Reached for
DIMM One of the DIMMs on Memory
Subsystem One of the DIMMs.
Error
The memory logging limit
has been reached.
1. Update the server firmware to
the latest level.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
2. Reseat the DIMMs and run the
DSA memory test.
3. Replace any DIMM that is
indicated by a lit error LED.
Memory DIMM Configuration Error
for One of the DIMMs on Memory
Subsystem One of the DIMMs.
Error
A DIMM configuration error
has occurred.
Make sure that DIMMs are
installed in the correct sequence
and have the same size, type,
speed, and technology.
Memory uncorrectable error detected
for DIMM n Status on Memory
Subsystem DIMM n Status.(n = DIMM
number)
Error
A memory uncorrectable
error has occurred.
1. If the server failed the POST
memory test, reseat the
DIMMs.
2. Replace any DIMM that is
indicated by a lit error LED.
Note: You do not have to
replace DIMMs by pairs.
3. Run the Setup utility to enable
all the DIMMs.
4. Run the DSA memory test.
5. (Trained service technician
only) Replace the system
board.
36
Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Memory Logging Limit Reached
for DIMM nStatus on Memory
Subsystem DIMMnStatus.(n = DIMM
number)
Error
The memory logging limit
has been reached.
1. Update the server firmware to
the latest level.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
2. Reseat the DIMMs and run the
DSA memory test.
3. Replace any DIMM that is
indicated by a lit error LED.
Memory DIMM Configuration Error
for DIMM nStatus on Memory
Subsystem DIMM nStatus.(n = DIMM
number)
Error
A DIMM configuration error
has occurred.
Make sure that DIMMs are
installed in the correct sequence
and have the same size, type,
speed, and technology.
Sensor DIMM n Temp has transitioned
to critical from a less severe state.(n
= DIMM number)
Error
A sensor has changed to
Critical state from a less
severe state.
1. Make sure that the fans are
operating, that there are no
obstructions to the airflow, that
the air baffles are in place and
correctly installed, and that
the server cover is installed
and completely closed.
2. If a fan has failed, complete
the action for a fan failure.
3. Replace DIMM n.
(n = DIMM number)
Chapter 4. Diagnostics
37
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Error
A PCI PERR has occurred
on system %1.(%1 =
CIM_ComputerSystem.ElementName)
A PCI PERR has
occurred.(Sensor = PCI
Slot n; n = PCI slot number)
1. Check the extender-card
LEDs.
2. Reseat the affected adapters
and extender card.
3. Update the server and adapter
firmware (UEFI and IMM).
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
4. Remove the adapter from slot
n.
5. Replace the PCIe adapter.
6. Replace extender card n.
(n = PCI slot number)
Error
A PCI SERR has occurred
on system %1.(%1 =
CIM_ComputerSystem.ElementName)
A PCI SERR has
occurred.(Sensor = PCI
Slot n; n = PCI slot number)
1. Check the extender-card
LEDs.
2. Reseat the affected adapters
and extender card.
3. Update the server and adapter
firmware (UEFI and IMM).
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
4. Remove the adapter from slot
n.
5. Replace the PCIe adapter.
6. Replace extender card n.
(n = PCI slot number)
38
Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Error
A PCI PERR has occurred
on system %1.(%1 =
CIM_ComputerSystem.ElementName)
A PCI PERR has
occurred.(Sensor = One
of PCI Err)
1. Check the extender-card
LEDs.
2. Reseat the affected adapters
and riser card.
3. Update the server and adapter
firmware (UEFI and IMM).
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
4. Remove both adapters.
5. Replace the PCIe adapter.
6. Replace the extender card.
7. (Trained service technician
only) Replace the system
board.
Error
A PCI SERR has occurred
on system %1.(%1 =
CIM_ComputerSystem.ElementName)
A PCI SERR has
occurred.(Sensor = One
of PCI Err)
1. Check the extender-card
LEDs.
2. Reseat the affected adapters
and extender card.
3. Update the server and adapter
firmware (UEFI and IMM).
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
4. Remove both adapters.
5. Replace the PCIe adapter.
6. Replace the extender card.
7. (Trained service technician
only) Replace the system
board.
Chapter 4. Diagnostics
39
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Error
Fault in slot System board
on system %1.(%1 =
CIM_ComputerSystem.ElementName)
1. Check the extender-card
LEDs.
2. Reseat the affected adapters
and extender card.
3. Update the server and adapter
firmware (UEFI and IMM).
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
4. Remove both adapters.
5. Replace the PCIe adapter.
6. Replace the extender card.
7. (Trained service technician
only) Replace the system
board.
Redundancy Bckup Mem Status has
been reduced.
Error
Redundancy has been lost
and is insufficient to continue
operation.
1. Check the system-event
log for DIMM failure events
(uncorrectable or PFA) and
correct the failures.
2. Re-enable mirroring in the
Setup utility.
IMM Network Initialization Complete.
Info
Certificate Authority %1 has detected Error
a %2 Certificate Error.(%1 =
IBM_CertificateAuthority.CADistinguishedName;
%2 =
CIM_PublicKeyCertificate.ElementName)
Ethernet Data Rate modified from
%1 to %2 by user %3.(%1 =
CIM_EthernetPort.Speed; %2 =
CIM_EthernetPort.Speed; %3 = user
ID)
40
Hardware Maintenance Manual
Info
An IMM network has
completed initialization.
No action; information only.
A problem has occurred with
the SSL Server, SSL Client,
or SSL Trusted CA certificate
that has been imported
into the IMM. The imported
certificate must contain a
public key that corresponds
to the key pair that was
previously generated by
the Generate a New Key
and Certificate Signing
Request link.
1. Make sure that the certificate
that you are importing is
correct.
A user has modified the
Ethernet port data rate.
No action; information only.
2. Try importing the certificate
again.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Ethernet Duplex setting modified
from %1 to %2 by user %3.(%1 =
CIM_EthernetPort.FullDuplex; %2 =
CIM_EthernetPort.FullDuplex; %3 =
user ID)
Info
A user has modified the
Ethernet port duplex setting.
No action; information only.
Ethernet MTU setting modified from
Info
A user has modified the
%1 to %2 by user %3.(%1 =
Ethernet port MTU setting.
CIM_EthernetPort.ActiveMaximumTransmissionUnit;
%2 =
CIM_EthernetPort.ActiveMaximumTransmissionUnit;
%3 = user ID)
No action; information only.
Ethernet Duplex setting modified
Info
from %1 to %2 by user %3.(%1 =
CIM_EthernetPort.NetworkAddresses;
%2 =
CIM_EthernetPort.NetworkAddresses;
%3 = user ID)
A user has modified the
Ethernet port MAC address
setting.
No action; information only.
A user has enabled or
disabled the Ethernet
interface.
No action; information only.
Info
Hostname set to %1
by user %2.(%1 =
CIM_DNSProtocolEndpoint.Hostname;
%2 = user ID)
A user has modified the host
name of the IMM.
No action; information only.
Info
IP address of network
interface modified from %1
to %2 by user %3.(%1 =
CIM_IPProtocolEndpoint.IPv4Address;
%2 =
CIM_StaticIPAssignmentSettingData.IPAddress;
%3 = user ID)
A user has modified the IP
address of the IMM.
No action; information only.
Info
IP subnet mask of network
interface modified from %1
to %2 by user %3s.(%1 =
CIM_IPProtocolEndpoint.SubnetMask;
%2 =
CIM_StaticIPAssignmentSettingData.SubnetMask;
%3 = user ID)
A user has modified the IP
subnet mask of the IMM.
No action; information only.
Info
A user has modified the
IP address of default
default gateway IP address
gateway modified from %1
of the IMM.
to %2 by user %3s.(%1 =
CIM_IPProtocolEndpoint.GatewayIPv4Address;
%2 =
CIM_StaticIPAssignmentSettingData.DefaultGatewayAddress;
%3 = user ID)
No action; information only.
A user has enabled or
disabled an OS Watchdog.
No action; information only.
Ethernet interface %1
by user %2.(%1 =
CIM_EthernetPort.EnabledState;
%2 = user ID)
OS Watchdog response %1 by
%2.(%1 = Enabled or Disabled; %2
= user ID)
Info
Info
Chapter 4. Diagnostics
41
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
A DHCP server has failed to
assign an IP address to the
IMM.
1. Make sure that the network
cable is connected.
Info
Remote Login Successful. Login
ID: %1 from %2 at IP address
%3.(%1 = user ID; %2 =
ValueMap(CIM_ProtocolEndpoint.ProtocolIFType;
%3 = IP address, xxx.xxx.xxx.xxx)
A user has successfully
logged in to the IMM.
No action; information only.
Attempting to %1 server %2 by
Info
user %3.(%1 = Power Up, Power
Down, Power Cycle, or Reset; %2 =
IBM_ComputerSystem.ElementName;
%3 = user ID)
A user has used the IMM to
perform a power function on
the server.
No action; information only.
A user has exceeded
the maximum number of
unsuccessful login attempts
from a Web browser and has
been prevented from logging
in for the lockout period.
1. Make sure that the correct
login ID and password are
being used.
A user has exceeded
the maximum number of
unsuccessful login attempts
from the command-line
interface and has been
prevented from logging in for
the lockout period.
1. Make sure that the correct
login ID and password are
being used.
A user has attempted to log
in from a Web browser by
using an invalid login ID or
password.
1. Make sure that the correct
login ID and password are
being used.
A user has attempted to log
in from a Telnet session by
using an invalid login ID or
password.
1. Make sure that the correct
login ID and password are
being used.
Info
The Chassis Event Log (CEL) on
system %1 cleared by user %2.(%1 =
CIM_ComputerSystem.ElementName;
%2 = user ID)
A user has cleared the IMM
event log.
No action; information only.
IMM reset was initiated by user
%1.(%1 = user ID)
A user has initiated a reset
of the IMM.
No action; information only.
DHCP[%1] failure, no IP address
assigned.(%1 = IP address,
xxx.xxx.xxx.xxx)
Info
Security: Userid: '%1' had %2
login failures from WEB client at IP
address %3.(%1 = user ID; %2 =
MaximumSuccessiveLoginFailures
(currently set to 5 in the firmware);
%3 = IP address, xxx.xxx.xxx.xxx)
Error
Security: Login ID: '%1' had
%2 login failures from CLI
at %3.(%1 = user ID; %2 =
MaximumSuccessiveLoginFailures
(currently set to 5 in the firmware);
%3 = IP address, xxx.xxx.xxx.xxx)
Error
Remote access attempt failed. Invalid
userid or password received. Userid
is '%1' from WEB browser at IP
address %2.(%1 = user ID; %2 = IP
address, xxx.xxx.xxx.xxx)
Error
Remote access attempt failed. Invalid
userid or password received. Userid
is '%1' from TELNET client at IP
address %2.(%1 = user ID; %2 = IP
address, xxx.xxx.xxx.xxx)
Error
42
Hardware Maintenance Manual
Info
2. Make sure that there is a
DHCP server on the network
that can assign an IP address
to the IMM.
2. Have the system administrator
reset the login ID or password.
2. Have the system administrator
reset the login ID or password.
2. Have the system administrator
reset the login ID or password.
2. Have the system administrator
reset the login ID or password.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Info
ENET[0] DHCP-HSTN=%1,
DN=%2, IP@=%3, SN=%4,
GW@=%5, DNS1@=%6.(%1 =
CIM_DNSProtocolEndpoint.Hostname;
%2 =
CIM_DNSProtocolEndpoint.DomainName;
%3 =
CIM_IPProtocolEndpoint.IPv4Address;
%4 =
CIM_IPProtocolEndpoint.SubnetMask;
%5 = IP address, xxx.xxx.xxx.xxx; %6
= IP address, xxx.xxx.xxx.xxx)
The DHCP server has
assigned an IMM IP address
and configuration.
No action; information only.
Info
ENET[0] IP-Cfg:HstName=%1,
IP@%2, NetMsk=%3,
GW@=%4.(%1 =
CIM_DNSProtocolEndpoint.Hostname;
%2 =
CIM_StaticIPSettingData.IPv4Address;
%3 =
CIM_StaticIPSettingData.SubnetMask;
%4 =
CIM_StaticIPSettingData.DefaultGatewayAddress)
An IMM IP address and
configuration have been
assigned using client data.
No action; information only.
LAN: Ethernet[0] interface is no longer
active.
Info
The IMM Ethernet interface
has been disabled.
No action; information only.
LAN: Ethernet[0] interface is now
active.
Info
The IMM Ethernet interface
has been enabled.
No action; information only.
DHCP setting changed to by user
%1.(%1 = user ID)
Info
A user has changed the
DHCP mode.
No action; information only.
A user has restored the IMM
configuration by importing a
configuration file.
No action; information only.
An operating-system error
has occurred, and the screen
capture was successful.
1. Reconfigure the watchdog
timer to a higher value.
IMM: Configuration %1 restored from Info
a configuration file by user %2.(%1 =
CIM_ConfigurationData.ConfigurationName;
%2 = user ID)
Watchdog %1 Screen Capture
Occurred.(%1 = OS Watchdog or
Loader Watchdog)
Error
2. Make sure that the IMM
Ethernet over USB interface is
enabled.
3. Reinstall the RNDIS or
cdc_ether device driver for the
operating system.
4. Disable the watchdog.
5. Check the integrity of the
installed operating system.
Chapter 4. Diagnostics
43
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Watchdog %1 Failed to Capture
Screen.(%1 = OS Watchdog or
Loader Watchdog)
Error
An operating-system error
has occurred, and the screen
capture failed.
1. Reconfigure the watchdog
timer to a higher value.
2. Make sure that the IMM
Ethernet over USB interface is
enabled.
3. Reinstall the RNDIS or
cdc_ether device driver for the
operating system.
4. Disable the watchdog.
5. Check the integrity of the
installed operating system.
6. Update the IMM firmware.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part
of a cluster solution, verify
that the latest level of code
is supported for the cluster
solution before you update the
code.
Running the backup IMM main
application.
Error
The IMM has resorted to
running the backup main
application.
Update the IMM firmware.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part of
a cluster solution, verify that the
latest level of code is supported
for the cluster solution before you
update the code.
Please ensure that the IMM is flashed
with the correct firmware. The IMM is
unable to match its firmware to the
server.
Error
The server does not support
the installed IMM firmware
version.
Update the IMM firmware to a
version that the server supports.
Important: Some cluster
solutions require specific code
levels or coordinated code
updates. If the device is part of
a cluster solution, verify that the
latest level of code is supported
for the cluster solution before you
update the code.
IMM reset was caused by restoring
default values.
Info
The IMM has been reset
because a user has restored
the configuration to its
default settings.
No action; information only.
IMM clock has been set
from NTP server %1.(%1 =
IBM_NTPService.ElementName)
Info
The IMM clock has been set
to the date and time that
is provided by the Network
Time Protocol server.
No action; information only.
44
Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
SSL data in the IMM configuration
data is invalid. Clearing configuration
data region and disabling SSL+H25.
Error
Flash of %1 from %2
Info
succeeded for user %3.(%1 =
CIM_ManagedElement.ElementName;
%2 = Web or LegacyCLI; %3
= user ID)
There is a problem with the
certificate that has been
imported into the IMM. The
imported certificate must
contain a public key that
corresponds to the key
pair that was previously
generated through the
Generate a New Key
and Certificate Signing
Request link.
1. Make sure that the certificate
that you are importing is
correct.
A user has successfully
updated one of the following
firmware components:
No action; information only.
2. Try to import the certificate
again.
• IMM main application
• IMM boot ROM
• Server firmware
• Diagnostics
• Integrated service
processor
Info
Flash of %1 from %2
failed for user %3.(%1 =
CIM_ManagedElement.ElementName;
%2 = Web or LegacyCLI; %3
= user ID)
An attempt to update a
firmware component from
the interface and IP address
has failed.
Try to update the firmware again.
Info
The Chassis Event Log (CEL) on
system %1 is 75% full.(%1 =
CIM_ComputerSystem.ElementName)
The IMM event log is 75%
full. When the log is full,
older log entries are replaced
by newer ones.
To avoid losing older log entries,
save the log as a text file and
clear the log.
Info
The Chassis Event Log (CEL) on
system %1 is 100% full.(%1 =
CIM_ComputerSystem.ElementName)
The IMM event log is full.
When the log is full, older
log entries are replaced by
newer ones.
To avoid losing older log entries,
save the log as a text file and
clear the log.
A Platform Watchdog Timer
Expired event has occurred.
1. Reconfigure the watchdog
timer to a higher value.
%1 Platform Watchdog Timer
expired for %2.(%1 = OS Watchdog
or Loader Watchdog; %2 = OS
Watchdog or Loader Watchdog)
Error
2. Make sure that the IMM
Ethernet over USB interface is
enabled.
3. Reinstall the RNDIS or
cdc_ether device driver for the
operating system.
4. Disable the watchdog.
5. Check the integrity of the
installed operating system.
Chapter 4. Diagnostics
45
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
IMM Test Alert Generated by %1.(%1
= user ID)
Info
A user has generated a test
alert from the IMM.
No action; information only.
Security: Userid: '%1' had %2 login
failures from an SSH client at IP
address %3.(%1 = user ID; %2 =
MaximumSuccessiveLoginFailures
(currently set to 5 in the firmware);
%3 = IP address, xxx.xxx.xxx.xxx)
Error
A user has exceeded
the maximum number of
unsuccessful login attempts
from SSH and has been
prevented from logging in for
the lockout period.
1. Make sure that the correct
login ID and password are
being used.
2. Have the system administrator
reset the login ID or password.
Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you have just added new software or a new optional device and the server is not working, do the following
before using the troubleshooting tables:
1. Check the system-error LED on the operator information panel to see if it is lit.
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.
EasyStartup problems
Table 3. EasyStartup DVD
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
The EasyStartup DVD
will not start.
• Make sure the server supports the EasyStartup program and has a startable (bootable)
DVD drive.
• If the startup (boot) sequence settings have been changed, make sure the DVD drive
is first in the startup sequence.
• If more than one DVD drive is installed, make sure that only one drive is set as the
primary drive. Start the EasyStartup DVD from the primary DVD drive.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The EasyStartup
program will not start
the operating-system
media.
Make sure that the operating-system media is supported by the EasyStartup program.
See the EasyStartup User Guide for a list of supported operating-system versions. The
EasyStartup User Guide and compatibility notes are available through the EasyStartup
program.
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Hardware Maintenance Manual
DVD drive problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
The optical drive is not
recognized.
1. Make sure that:
• The SATA connector to which the DVD drive is attached (primary or secondary)
is enabled in the Setup utility.
• All cables and jumpers are installed correctly.
• The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cable
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DVD drive
b. DVD drive interface board cable
c. DVD interface board
d. (Trained service technician only) System board
A CD or DVD is not working
correctly.
1. Clean the CD or DVD.
2. Run the DVD drive diagnostic programs.
3. Check the connector and signal cable for bent pins or damage.
4. Reseat the following components:
a. DVD drive
b. DVD drive cable
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DVD drive
b. DVD drive cable
The DVD drive tray is not
working.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.
Chapter 4. Diagnostics
47
General problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Hard disk drive problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
A hard disk drive has failed,
and the associated amber hard
disk drive status LED is lit.
Replace the failed hard disk drive (see “Replacing hard disk drives” on page 126).
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Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
A newly installed hard disk
drive is not recognized.
1. Observe the associated amber hard disk drive status LED. If the LED is lit, it
indicates a drive fault.
2. If the LED is lit, remove the drive from the bay, wait 45 seconds, and reinsert
the drive, making sure that the drive assembly connects to the hard disk drive
backplane.
3. Observe the associated green hard disk drive activity LED and the amber status
LED:
• If the green activity LED is flashing and the amber status LED is not lit, the
drive is recognized by the controller and is working correctly. Run the DSA
hard disk drive test to determine whether the drive is detected.
• If the green activity LED is flashing and the amber status LED is flashing
slowly, the drive is recognized by the controller and is rebuilding.
• If neither LED is lit or flashing, check the hard disk drive backplane (go to
step 4 on page 49).
• If the green activity LED is flashing and the amber status LED is lit, replace the
drive. If the activity of the LEDs remains the same, go to step 4 on page 49. If
the activity of the LEDs changes, return to step 1 on page 49.
4. Make sure that the hard disk drive backplane is correctly seated. When it is
correctly seated, the drive assemblies correctly connect to the backplane without
bowing or causing movement of the backplane.
5. Reseat the backplane power cable and repeat steps 1 on page 49 through 3
on page 49.
6. Reseat the backplane signal cable and repeat steps 1 on page 49 through 3
on page 49.
7. Suspect the backplane signal cable or the backplane:
• Replace the affected backplane signal cable.
• Replace the affected backplane.
8. Run the diagnostic tests for the SAS/SATA controller and hard disk drives (see
“Diagnostic tools” on page 17).
• If the controller passes the test but the drives are not recognized, replace the
backplane signal cable and run the tests again.
• Replace the backplane.
• If the controller fails the test, disconnect the backplane signal cable from
the controller and run the tests again.
• If the controller fails the test, replace the controller.
9. See “Problem determination tips” on page 104..
Multiple hard disk drives fail.
Make sure that the hard disk drive, SAS/SATA RAID controller, and server device
drivers and firmware are at the latest level.
Important: Some cluster solutions require specific code levels or coordinated code
updates. If the device is part of a cluster solution, verify that the latest level of code
is supported for the cluster solution before you update the code.
Chapter 4. Diagnostics
49
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
Multiple hard disk drives are
offline.
1. Review the storage subsystem logs for indications of problems within the storage
subsystem, such as backplane or cable problems.
2. See “Problem determination tips” on page 104.
A replacement hard disk drive
does not rebuild.
1. Make sure that the hard disk drive is recognized by the controller (the green
hard disk drive activity LED is flashing).
2. Review the SAS/SATA RAID controller documentation to determine the correct
configuration parameters and settings.
A green hard disk drive activity
LED does not accurately
represent the actual state of
the associated drive.
1. If the green hard disk drive activity LED does not flash when the drive is in use,
run the DSA disk drive test (see “Diagnostic tools” on page 17.
2. Use one of the following procedures:
• If the drive passes the test, replace the backplane.
• If the drive fails the test, replace the drive.
An amber hard disk drive
status LED does not accurately
represent the actual state of
the associated drive.
1. If the amber hard disk drive LED and the RAID controller software do not indicate
the same status for the drive, complete the following steps:
a. Turn off the server.
b. Reseat the SAS/SATA controller.
c. Reseat the backplane signal cable and backplane power cable.
d. Reseat the hard disk drive.
e. Turn on the server and observe the activity of the hard disk drive LEDs.
2. See “Problem determination tips” on page 104.
Hypervisor problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
If an optional embedded
hypervisor flash device is not
listed in the expected boot
order, does not appear in the
list of boot devices, or a similar
problem has occurred.
1. Make sure that the optional embedded hypervisor flash device is selected on the
boot manager (<F12> Select Boot Device) at startup.
2. Make sure that the embedded hypervisor flash device is seated in the connector
correctly (see “Replacing a USB embedded hypervisor flash device” on page 133.
3. See the documentation that comes with the optional embedded hypervisor flash
device for setup and configuration information.
4. Make sure that other software works on the server.
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Hardware Maintenance Manual
Intermittent problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
A problem occurs only
occasionally and is difficult to
diagnose.
1. Make sure that:
• All cables and cords are connected securely to the rear of the server and
attached devices.
• When the server is turned on, air is flowing from the fan grille. If there is no
airflow, the fan is not working. This can cause the server to overheat and
shut down.
2. Check the system-error log or IMM system event log (see “POST” on page 19).
The server resets (restarts)
occasionally.
1. If the reset occurs during POST and the POST watchdog timer is enabled (click
System Settings --> Integrated Management Module --> POST Watchdog
Timer in the UEFI Setup Utility program to see the POST watchdog setting),
make sure that sufficient time is allowed in the watchdog timeout value (POST
Watchdog Timer). If the server continues to reset during POST, see “POST”
on page 19.
2. If the reset occurs after the operating system starts, disable any automatic server
restart (ASR) utilities or ASR devices that may be installed.
Note: ASR utilities operate as operating-system utilities and are related to the
IPMI device driver. If the reset continues to occur after the operating system
starts, the operating system might have a problem; see “Software problems”
on page 60.
3. If neither condition applies, check the system-error log or IMM system event
log (see “POST” on page 19).
If the problem remains, call for service.
Chapter 4. Diagnostics
51
Keyboard, mouse, or pointing-device problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
All or some keys on the
keyboard do not work.
1. Make sure that the keyboard cable is securely connected.
2. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Keyboard
b. (Trained service technician only) System board
The mouse or pointing device
does not work.
1. Make sure that:
• The mouse or pointing-device cable is securely connected to the server.
• The mouse or pointing-device device drivers are installed correctly.
• The server and the monitor are turned on.
• The mouse option is enabled in the Setup utility.
2. If you are using a USB mouse or pointing device and it is connected to a USB
hub, disconnect the mouse or pointing device from the hub and connect it
directly to the server.
3. Move the mouse or pointing device cable to another USB connector.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) System board
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Hardware Maintenance Manual
Memory problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
The amount of system memory
that is displayed is less than
the amount of installed physical
memory.
1. Make sure that:
• No error LEDs are lit on the operator information panel.
• The memory modules are seated correctly.
• You have installed the correct type of memory.
• All banks of memory are enabled. The server might have automatically
disabled a memory bank when it detected a problem.
2. Check the POST error log:
• If a DIMM was disabled by a systems-management interrupt (SMI), replace
the DIMM.
3. Run memory diagnostics (see “Diagnostic tools” on page 17).
4. Make sure that there is no memory mismatch when the server is at the minimum
memory configuration.
5. Add one pair of DIMMs at a time, making sure that the DIMMs in each pair match.
6. Reseat the DIMM.
7. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DIMMs
b. (Trained service technician only) Replace the system board
Multiple rows of DIMMs in a
branch are identified as failing.
1. Reseat the DIMMs; then, restart the server.
2. Replace the failing DIMM.
3. (Trained service technician only) Replace the system board.
Chapter 4. Diagnostics
53
Microprocessor problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
A microprocessor LED is lit
during POST, indicating that
the microprocessor is not
working correctly.
1. Make sure that the server supports the microprocessor.
2. (Trained service technician only) Make sure that the microprocessor is seated
correctly.
3. (Trained the service technician only) Reseat the microprocessor.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. (Trained service technician only) Microprocessor
b. (Trained service technician only) System board
Monitor problems
Some monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation
that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose
the problem, call for service.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
Testing the monitor.
1. Make sure that the monitor cables are firmly connected.
2. Try using a different monitor on the server, or try using the monitor that is being
tested on a different server.
3. Run the diagnostic programs. If the monitor passes the diagnostic programs, the
problem might be a video device driver.
4. (Trained service technician only) Replace the system board.
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Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
The screen is blank.
1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it
as a possible cause of the problem: connect the monitor cable directly to the
correct connector on the rear of the server.
2. Make sure that:
• The server is turned on. If there is no power to the server, see “Power
problems” on page 58.
• The monitor cables are connected correctly.
• The monitor is turned on and the brightness and contrast controls are adjusted
correctly.
3. Make sure that the correct server is controlling the monitor, if applicable.
4. Make sure that damaged server firmware is not affecting the video; see
“Updating the firmware” on page 211.
5. Observe the checkpoint LEDs on the system board; if the codes are changing,
go to step 6.
6. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. Video PCI card (if one is installed)
c. (Trained service technician only) System board
7. See “Solving undetermined problems” on page 104.
The monitor works when
you turn on the server, but
the screen goes blank when
you start some application
programs.
1. Make sure that:
• The application program is not setting a display mode that is higher than
the capability of the monitor.
• You installed the necessary device drivers for the application.
2. Run video diagnostics (see “Diagnostic tools” on page 17).
• If the server passes the video diagnostics, the video is good; see “Solving
undetermined problems” on page 104.
• (Trained service technician only) If the server fails the video diagnostics,
replace the system board.
Chapter 4. Diagnostics
55
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
The monitor has screen
jitter, or the screen image is
wavy, unreadable, rolling, or
distorted.
1. If the monitor self-tests show that the monitor is working correctly, consider
the location of the monitor. Magnetic fields around other devices (such as
transformers, appliances, fluorescents, and other monitors) can cause screen
jitter or wavy, unreadable, rolling, or distorted screen images. If this happens,
turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 305 mm (12 in.) apart, and turn on
the monitor.
Notes:
a. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and any external diskette drive is at least 76 mm (3 in.).
b. Non-Lenovo monitor cables might cause unpredictable problems.
2. Reseat the monitor cable.
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time:
a. Monitor cable
b. Video PCI card (if one is installed)
c. Monitor
d. (Trained service technician only) System board
Wrong characters appear on
the screen.
1. If the wrong language is displayed, update the UEFI code (see “Updating the
firmware” on page 211) with the correct language.
2. Reseat the monitor cable.
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time:
a. Monitor cable
b. Monitor
c. (Trained service technician only) Replace the system board.
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Hardware Maintenance Manual
Optional-device problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
An optional device that was
just installed does not work.
1. Make sure that:
• The device is designed for the server.
• You followed the installation instructions that came with the device and the
device is installed correctly.
• You have not loosened any other installed devices or cables.
• You updated the configuration information in the Setup utility. Whenever
memory or any other device is changed, you must update the configuration.
2. Reseat the device that you just installed.
3. Replace the device that you just installed.
An optional device that worked
previously does not work now.
1. Make sure that all of the cable connections for the device are secure.
2. If the device comes with test instructions, use those instructions to test the
device.
3. Reseat the failing device.
4. Replace the failing device.
Chapter 4. Diagnostics
57
Power problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
The power-control button does
not work, and the reset button
does work (the server does not
start).
Note: The power-control
button will not function until
approximately 1 to 3 minutes
after the server has been
connected to ac power.
1. Make sure that the power-control button is working correctly:
a. Disconnect the server power cords.
b. Reconnect the power cords.
c. (Trained service technician only) Reseat the operator information panel cables,
and then repeat steps 1a and 1b.
• (Trained service technician only) If the server starts, reseat the operator
information panel. If the problem remains, replace the operator information
panel.
• If the server does not start, bypass the power-control button by using the
force power-on jumper (see “System-board switches and jumpers” on
page 111). If the server starts, reseat the operator information panel. If the
problem remains, replace the operator information panel.
2. Make sure that the reset button is working correctly:
a. Disconnect the server power cords.
b. Reconnect the power cords.
3. Make sure that:
• The power cords are correctly connected to the server and to a working
electrical outlet.
• The type of memory that is installed is correct.
• The DIMMs are fully seated.
• The LEDs on the power supply do not indicate a problem.
• (Trained service technician only) The microprocessor is correctly installed.
4. Reseat the following components:
a. DIMMs
b. (Trained service technician only) Power-supply cables to all internal
components
c. (Trained service technician only) Power switch connector
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DIMMs
b. Power supply
c. (Trained service technician only) System board
6. If you just installed an optional device, remove it, and restart the server. If the
server now starts, you might have installed more devices than the power supply
supports.
7. See “Power-supply LEDs” on page 63.
8. See “Solving undetermined problems” on page 104.
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Hardware Maintenance Manual
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
The server does not turn off.
1. Determine whether you are using an Advanced Configuration and Power Interface
(ACPI) or a non-ACPI operating system. If you are using a non-ACPI operating
system, complete the following steps:
a. Press Ctrl+Alt+Delete.
b. Turn off the server by pressing the power-control button and hold it down
for 5 seconds.
c. Restart the server.
d. If the server fails POST and the power-control button does not work,
disconnect the ac power cord for 20 seconds; then, reconnect the ac power
cord and restart the server.
2. If the problem remains or if you are using an ACPI-aware operating system,
suspect the system board.
The server unexpectedly shuts
down, and the LEDs on the
operator information panel are
not lit.
See “Solving undetermined problems” on page 104.
Serial-device problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
The number of serial ports that
are identified by the operating
system is less than the number
of installed serial ports.
1. Make sure that:
• Each port is assigned a unique address in the UEFI Setup Utility program and
none of the serial ports is disabled.
• The serial-port (if one is present) is seated correctly.
2. Reseat the serial port PCI card.
3. Replace the serial port PCI card.
Chapter 4. Diagnostics
59
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
A serial device does not work.
1. Make sure that:
• The device is compatible with the server.
• The serial port is enabled and is assigned a unique address.
• The device is connected to the correct connector (see “System-board
switches and jumpers” on page 111).
2. Reseat the following components:
a. Failing serial device
b. Serial cable
3. Replace the components listed in step 2 one at a time, in the order shown,
restarting the server each time.
4. (Trained service technician only) Replace the system board.
Software problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
• The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an optional device or memory, the server might have
a memory-address conflict.
• The software is designed to operate on the server.
• Other software works on the server.
• The software works on another server.
2. If you received any error messages when using the software, see the information
that comes with the software for a description of the messages and suggested
solutions to the problem.
3. Contact the software vendor.
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Hardware Maintenance Manual
Universal Serial Bus (USB) port problems
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Symptom
Action
A USB device does not work.
1. Run USB diagnostics (see “POST” on page 19).
2. Make sure that:
• The correct USB device driver is installed.
• The operating system supports USB devices.
3. Make sure that the USB configuration options are set correctly in the Setup Utility
(see “Using the Setup Utility” on page 197 for more information).
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
Video problems
See “Monitor problems” on page 54.
Error LEDs
The illustration shows the system-board LEDs. The system board has error LEDs that will help to locate
the source of the error. Run the diagnostic programs to find out the cause of the error (see “Running the
diagnostic programs” on page 65).
New graphic to be added in the next draft.
The server is designed so that LEDs remain lit when the server is connected to an ac power source but is
not turned on, provided that the power supply is operating correctly. This feature helps you to isolate the
problem when the operating system is shut down.
Note: When you disconnect the power source from the server, you lose the ability to view the LEDs because
the LEDs are not lit when the power source is removed. Before you disconnect the power source, make
a note of which LEDs are lit, including the LEDs that are lit on the operation information panel and LEDs
inside the server on the system board.
Many errors are first indicated by a lit system-error LED on the control-panel assembly of the server. If this
LED is lit, one or more LEDs elsewhere in the server might also be lit and can direct you to the source
of the error.
Before you work inside the server to view the LEDs, read the safety information that begins on page
“Important Safety Information” on page 1.
If an error occurs, view the server LEDs in the following order:
1. Check the control-panel assembly on the front of the server. If the system-error LED is lit, it indicates that
an error has occurred.
2. Check the front and rear of the server to determine whether any component LEDs are lit.
Chapter 4. Diagnostics
61
3. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server
have LEDs that will be lit to indicate the location of a problem. For example, a DIMM error will light
the LED next to the failing DIMM on the system board. Look at the system service label inside the
side cover of the server, which gives an overview of internal components. This information can often
provide enough information to correct the error.
The following table describes the LEDs on the system board and PCI extender cards and suggested actions
to correct the detected problems.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Component LED
Description
Action
DIMM error LEDs
A memory DIMM has failed or is
incorrectly installed.
1. Remove the DIMM that has the lit error LED.
2. Reseat the DIMM.
3. Replace the following components one at a time, in
the order shown, restarting the server each time:
a. DIMM
b. (Trained service technician only) System board
CPU error LEDs
Microprocessor has failed, is
missing, or has been incorrectly
installed.
Note: (Trained service technician
only) Make sure that the
microprocessor is installed
correctly; see “Installing the
microprocessor” on page 141.
1. Check the system-event log to determine the reason
for the lit LED.
2. (Trained service technician) Reseat the failing
microprocessor
3. Replace the following components one at a time, in
the order shown, restarting the server each time:
a. (Trained service technician only) Failing
microprocessor
b. (Trained service technician only) System board
System-board error
LED
System-board CPU VRD and/or
power voltage regulators have
failed.
(Trained service technician only) Replace the system
board.
Battery failure LED
Battery low.
1. Replace the CMOS lithium battery, if necessary.
2. (Trained service technician only) Replace the system
board.
IMM heartbeat LED
62
Indicates the status of the boot
process of the IMM.
If the LED does not begin flashing within 30 seconds
of when the server is connected to power, complete
the following steps:
When the server is connected to
power this LED flashes quickly
to indicate that the IMM code
is loading. When the loading is
complete, the LED stops flashing
briefly and then flashes slowly
to indicate that the IMM if fully
operational and you can press the
power-control button to start the
server.
1. (Trained service technician only) Rerecover the
firmware (see “Recovering the server firmware” on
page 100).
Hardware Maintenance Manual
2. (Trained service technician only) Replace the system
board.
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a trained service technician.
Component LED
Description
Action
PCI slots error LEDs
An error has occurred on a PCI
bus or on the system board. An
additional LED is lit next to a failing
PCI slot.
1. Check the system-event log for information about
the error.
2. If you cannot isolate the failing adapter through the
LEDs and the information in the system-event log,
remove one adapter at a time, and restart the server
after each adapter is removed.
3. If the failure remains, go to
http://www.lenovo.com/support for additional
troubleshooting information.
Enclosure manager
heartbeat LED
power-on and power-off
sequencing.
1. If the LED flashes at 1Hz, it is functioning properly
and no action is necessary.
2. If the LED is not flashing, (trained service technician
only) replace the system board.
Power-supply LEDs
The following minimum configuration is required for the DC LED on the power supply to be lit:
• Power supply
• Power cord
The following minimum configuration is required for the server to start:
•
•
•
•
•
•
One microprocessor in microprocessor socket 1
One 1 GB DIMM on the system board
One power supply
Power cord
ServeRAID SAS/SATA adapter
Five cooling fans
The following illustration shows the locations of the power-supply LEDs.
Ethernet 1 Ethernet 1 Ethernet 2
activity LED link LED
activity LED
Power-cord
connector
Serial
connector
Ethernet 2
link LED
NMI button
Video
connector
USB 3-4 connector
USB 1-2 connector
Chapter 4. Diagnostics
63
System pulse LEDs
The following LEDs are on the system board and indicates the system power-on and power-off sequencing
and boot progress (see “System-board LEDs” on page 112 for the location of these LEDs).
Table 4. System pulse LEDs
LED
Description
Action
Enclosure manager heartbeat
power-on and power-off sequencing.
1. If the LED flashes at 1Hz, it is
functioning properly and no action
is necessary.
2. If the LED is not flashing, (trained
service technician only) replace
the system board.
IMM heartbeat
IMM heartbeat boot process.
The following steps describe the
different stages of the IMM heartbeat
sequencing process.
1. When this LED is flashing fast
(approximately 4Hz), the IMM
code is in the loading process.
2. When this LED goes off
momentarily, this indicates
that the IMM code has loaded
completely.
3. When this LED goes off
momentarily and then starts
flashing slowing (approximately
1Hz), theIMM is fully operational.
You can now press the
power-control button to power-on
the server.
4. If this LED does not flash within 30
seconds of connecting a power
flash to the server, complete the
following steps:
a. (Trained service technician
only) Use the IMM recovery
jumper to recover the firmware
(see System board jumpers).
b. (Trained service technician
only) Replace the system
board.
Diagnostic programs and messages
The diagnostic programs are the primary method of testing the major components of the server. As you
run the diagnostic programs, text messages are displayed on the screen and are saved in the test log. A
diagnostic text message indicates that a problem has been detected and provides the action you should
take as a result of the text message.
Make sure that the server has the latest version of the diagnostic programs. To download the latest version,
complete the following steps.
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Hardware Maintenance Manual
Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly
from what is described in this document.
Go to http://www.lenovo.com/support.
Utilities are available to reset and update the diagnostics code on the integrated USB flash device, if the
diagnostic partition becomes damaged and does not start the diagnostic programs. For more information
and to download the utilities, go to http://www.lenovo.com/support.
Running the diagnostic programs
To run the diagnostic programs, complete the following steps:
Step 1.
If the server is running, turn off the server and all attached devices.
Step 2.
Turn on all attached devices; then, turn on the server.
Step 3.
When the prompt <F2> Diagnostics is displayed, press F2.
Note: The DSA Preboot diagnostic program might appear to be unresponsive for an unusual length
of time when you start the program. This is normal operation while the program loads.
Step 4.
Optionally, select Quit to DSA to exit from the stand-alone memory diagnostic program.
Note: After you exit from the stand-alone memory diagnostic environment, you must restart the
server to access the stand-alone memory diagnostic environment again.
Step 5.
Select gui to display the graphical user interface, or select cmd to display the DSA interactive menu.
Step 6.
Follow the instructions on the screen to select the diagnostic test to run.
If the diagnostic programs do not detect any hardware errors but the problem remains during normal server
operation, a software error might be the cause. If you suspect a software problem, see the information
that comes with your software.
A single problem might cause more than one error message. When this happens, correct the cause of the
first error message. The other error messages usually will not occur the next time you run the diagnostic
programs.
Note: If multiple error codes or system-board LEDs indicate a microprocessor error, the error might be in a
microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 54 for information
about diagnosing microprocessor problems.
If the server stops during testing and you cannot continue, restart the server and try running the diagnostic
programs again. If the problem remains, replace the component that was being tested when the server
stopped.
Diagnostic text messages
Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains
one of the following results:
Passed: The test was completed without any errors.
Failed: The test detected an error.
Aborted: The test could not proceed because of the server configuration
Additional information concerning test failures is available in the extended diagnostic results for each test.
Chapter 4. Diagnostics
65
Viewing the test log
To view the test log when the tests are completed, type the view command in the DSA interactive menu,
or select Diagnostic Event Log in the graphical user interface. To transfer DSA Preboot collections to an
external USB device, type the copy command in the DSA interactive menu.
Diagnostic messages
The following table describes the messages that the diagnostic programs might generate and suggested
actions to correct the detected problems. Follow the suggested actions in the order in which they are
listed in the column.
Table 5. DSA Preboot messages
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
089-801-xxx CPU
CPU
Stress Test
State
Description
Aborted Internal
program
error.
Action
1. Turn off and restart the system.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
3. Run the test again.
4. Make sure that the system firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
5. Run the test again.
6. Turn off and restart the system if necessary to
recover from a hung state.
7. Run the test again.
8. Replace the following components one at a
time, in the order shown, and run this test again
to determine whether the problem has been
solved:
a. (Trained service technician only)
Microprocessor board
b. (Trained service technician only)
Microprocessor
9. If the failure remains, go to the Lenovo support
Web site at
http://www.lenovo.com/support to check for
technical information, hints, tips, and new
device drivers or to submit a request for
information.
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Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
089-802-xxx CPU
CPU
Stress Test
State
Description
Aborted System
resource
availability
error.
Action
1. Turn off and restart the system.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
3. Run the test again.
4. Make sure that the system firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component.
For the latest level of firmware, go to
http://www.lenovo.com/support and select
your system to display a matrix of available
firmware.
5. Run the test again.
6. Turn off and restart the system if necessary to
recover from a hung state.
7. Run the test again.
8. Make sure that the system firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
9. Run the test again.
089-802-xxx CPU
CPU
Stress Test
Aborted System
resource
availability
error.
1. Replace the following components one at a
time, in the order shown, and run this test again
to determine whether the problem has been
solved:
a. (Trained service technician only)
Microprocessor board
b. (Trained service technician only)
Microprocessor
2. If the failure remains, go to the Lenovo support
Web site at
http://www.lenovo.com/support to check for
technical information, hints, tips, and new
device drivers or to submit a request for
information.
Chapter 4. Diagnostics
67
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
089-901-xxx CPU
CPU
Stress Test
State
Description
Action
Failed
Test failure.
1. Turn off and restart the system if necessary to
recover from a hung state.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
3. Run the test again.
4. Make sure that the system firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
5. Run the test again.
6. Turn off and restart the system if necessary to
recover from a hung state.
7. Run the test again.
8. Replace the following components one at a
time, in the order shown, and run this test again
to determine whether the problem has been
solved:
a. (Trained service technician only)
Microprocessor board
b. (Trained service technician only)
Microprocessor
9. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
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Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-801-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped:
the IMM
returned an
incorrect
response
length.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-802-xxx IMM
IMM I2C
Test
Aborted IMM I2C test
stopped:
the test
cannot be
completed
for an
unknown
reason.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
69
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-803-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped: the
node is busy;
try later.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-804-xxx IMM
IMM I2C
Test
Aborted IMM I2C test
stopped:
invalid
command.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
70
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-805-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped:
invalid
command
for the given
LUN.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-806-xxx IMM
IMM I2C
Test
Aborted IMM I2C
test stopped:
timeout while
processing
the
command.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
71
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-807-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped: out
of space.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-808-xxx IMM
IMM I2C
Test
Aborted IMM I2C test
stopped:
reservation
canceled
or invalid
reservation
ID.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
72
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-809-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped:
request
data was
truncated.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-810-xxx IMM
IMM I2C
Test
Aborted IMM I2C
test stopped:
request data
length is
invalid.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
73
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-811-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped:
request
data field
length limit
is exceeded.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-812-xxx IMM
IMM I2C
Test
Aborted IMM I2C Test
stopped: a
parameter is
out of range.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
74
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-813-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped:
cannot
return the
number of
requested
data bytes.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-814-xxx IMM
IMM I2C
Test
Aborted IMM I2C test
stopped:
requested
sensor, data,
or record is
not present.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
75
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-815-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C
test stopped:
invalid data
field in the
request.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-816-xxx IMM
IMM I2C
Test
Aborted IMM I2C test
stopped: the
command
is illegal for
the specified
sensor or
record type.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
76
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-817-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped: a
command
response
could not be
provided.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-818-xxx IMM
IMM I2C
Test
Aborted IMM I2C test
stopped:
cannot
execute a
duplicated
request.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
77
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-819-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped: a
command
response
could not
be provided;
the SDR
repository
is in update
mode.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-820-xxx IMM
IMM I2C
Test
Aborted IMM I2C test
stopped: a
command
response
could not
be provided;
the device is
in firmware
update
mode.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code and IMM
firmware are at the latest level.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
78
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-821-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped: a
command
response
could not
be provided;
IMM
initialization
is in
progress.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-822-xxx IMM
IMM I2C
Test
Aborted IMM I2C test
stopped: the
destination is
unavailable.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
79
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-823-xxx IMM
IMM I2C
Test
State
Description
Aborted IMM I2C test
stopped:
cannot
execute the
command;
insufficient
privilege
level.
Action
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-824-xxx IMM
IMM I2C
Test
Aborted IMM I2C test
stopped:
cannot
execute the
command.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
80
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-901-xxx IMM
IMM I2C
Test
State
Description
Action
Failed
The IMM
indicates a
failure in the
H8 bus (Bus
0)
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. Remove power from the system.
8. (Trained service technician only) Replace the
system board.
9. Reconnect the system to power and turn on
the system.
10. Run the test again.
11. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
166-902-xxx IMM
IMM I2C
Test
Failed
The IMM
indicates a
failure in the
memory bus.
1. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
81
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-903-xxx IMM
IMM I2C
Test
State
Description
Action
Failed
The IMM
indicates a
failure in the
DIMM bus
(Bus 2).
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. Disconnect the system from the power source.
8. Replace the DIMMs one at a time, and run the
test again after replacing each DIMM.
9. Reconnect the system to the power source and
turn on the system.
10. Run the test again.
11. Turn off the system and disconnect it from the
power source.
12. Reseat all of the DIMMs.
13. Reconnect the system to the power source and
turn on the system.
14. Run the test again.
15. Turn off the system and disconnect it from the
power source.
16. (Trained service technician only) Replace the
system board.
17. Reconnect the system to the power source and
turn on the system.
18. Run the test again.
19. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
82
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-904-xxx IMM
IMM I2C
Test
State
Description
Action
Failed
The IMM
indicates
a failure in
the power
supply bus
(Bus 3).
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. Reseat the power supply.
8. Run the test again.
9. Turn off the system and disconnect it from the
power source.
10. Trained service technician only) Replace the
system board.
11. Reconnect the system to the power source and
turn on the system.
12. Run the test again.
13. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
83
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-905-xxx IMM
IMM I2C
Test
State
Description
Action
Failed
The IMM
indicates a
failure in the
HDD bus
(Bus 4).
Note: Ignore the error if the hard disk drive
backplane is not installed.
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. Turn off the system and disconnect it from the
power source.
8. Reseat the hard disk drive backplane.
9. Reconnect the system to the power source and
turn on the system.
10. Run the test again.
11. Turn off the system and disconnect it from the
power source.
12. (Trained service technician only) Replace the
system board.
13. Reconnect the system to the power source and
turn on the system.
14. Run the test again.
15. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
84
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
166-906-xxx IMM
IMM I2C
Test
State
Description
Action
Failed
The IMM
indicates
a failure in
the memory
configuration
bus (Bus 5).
1. Turn off the system and disconnect it from
the power source. You must disconnect the
system from ac power to reset the IMM.
2. After 45 seconds, reconnect the system to the
power source and turn on the system.
3. Run the test again.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the IMM firmware is at the latest
level. The installed firmware level is shown in
the DSA event log in the Firmware/VPD section
for this component. For more information, see
“Updating the firmware” on page 211.
6. Run the test again.
7. Turn off the system and disconnect it from the
power source.
8. Trained service technician only) Replace the
system board.
9. Reconnect the system to the power source and
turn on the system.
10. Run the test again.
11. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
201-801-xxx Memory
Memory
Test
Aborted Test
canceled:
the system
UEFI
programmed
the memory
controller
with an
invalid CBAR
address
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
85
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
201-802-xxx Memory
Memory
Test
State
Description
Aborted Test
canceled:
the end
address in
the E820
function is
less than 16
MB.
Action
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that all DIMMs are enabled in the
Setup utility.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Run the test again.
6. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
201-803-xxx Memory
Memory
Test
Aborted Test
canceled:
could not
enable the
processor
cache.
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
201-804-xxx Memory
Memory
Test
Aborted Test
canceled:
the memory
controller
buffer
request
failed.
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
86
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
201-805-xxx Memory
Memory
Test
State
Description
Aborted Test
canceled:
the memory
controller
display/alter
write
operation
was not
completed.
Action
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
201-806-xxx Memory
Memory
Test
Aborted Test
canceled:
the memory
controller
fast scrub
operation
was not
completed.
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
201-807-xxx Memory
Memory
Test
Aborted Test
canceled:
the memory
controller
buffer free
request
failed.
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
87
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
201-808-xxx Memory
Memory
Test
State
Description
Aborted Test
canceled:
memory
controller
display/alter
buffer
execute
error.
Action
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
201-809-xxx Memory
Memory
Test
Aborted Test
canceled
program
error:
operation
running fast
scrub.
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
4. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
5. Run the test again.
6. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
88
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
201-810-xxx Memory
Memory
Test
State
Description
Action
Aborted Test
1.
stopped:
2.
unknown
3.
error
code xxx
received in
COMMONEXIT 4.
procedure.
Turn off and restart the system.
Run the test again.
Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
5. Run the test again.
6. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
201-901-xxx Memory
Memory
Test
Failed
Test failure:
single-bit
error, failing
DIMM z.
1. Turn off the system and disconnect it from the
power source.
2. Reseat DIMM z.
3. Reconnect the system to power and turn on
the system.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
6. Run the test again.
7. Replace the failing DIMMs.
8. Re-enable all memory in the Setup utility (see
“Using the Setup Utility” on page 197).
9. Run the test again.
10. Replace the failing DIMM.
11. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
89
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
201-902-xxx Memory
Memory
Test
State
Description
Action
Failed
Test failure:
single-bit
and multi-bit
error, failing
DIMM z
1. Turn off the system and disconnect it from the
power source.
2. Reseat DIMM z.
3. Reconnect the system to power and turn on
the system.
4. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
5. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
6. Run the test again.
7. Replace the failing DIMMs.
8. Re-enable all memory in the Setup utility see
“Using the Setup Utility” on page 197).
9. Run the test again.
10. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
202-801-xxx Memory
Memory
Stress Test
Aborted Internal
program
error.
1. Turn off and restart the system.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
3. Make sure that the server firmware is at
the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
4. Run the test again.
5. Turn off and restart the system if necessary to
recover from a hung state.
6. Run the memory diagnostics to identify the
specific failing DIMM.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
90
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
202-802-xxx Memory
Memory
Stress Test
State
Description
Action
Failed
General
error:
memory size
is insufficient
to run the
test.
1. Make sure that all memory is enabled by
checking the Available System Memory in the
Resource Utilization section of the DSA event
log. If necessary, enable all memory in the
Setup utility (see “Using the Setup Utility” on
page 197).
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
3. Run the test again.
4. Run the standard memory test to validate all
memory.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
202-901-xxx Memory
Memory
Stress Test
Failed
Test failure.
1. Run the standard memory test to validate all
memory.
2. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
3. Turn off the system and disconnect it from
power.
4. Reseat the DIMMs.
5. Reconnect the system to power and turn on
the system.
6. Run the test again.
7. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
91
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
215-801-xxx DVD Drive
State
Description
Action
Aborted Unable to
1. Make sure that the DSA code is at the latest
communicate
level. For the latest level of DSA code, go to
with the
http://www.lenovo.com/support.
device
• Read/
2. Run the test again.
driver.
Write
3. Check the drive cabling at both ends for loose
Test
or broken connections or damage to the cable.
• Self-Test
Replace the cable if it is damaged.
• Verify
Media
Installed
Messages
and
actions
apply to all
three tests.
4. Run the test again.
5. For additional troubleshooting information, go
to http://www.lenovo.com/support.
6. Run the test again.
7. Make sure that the system firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
8. Run the test again.
9. Replace the DVD drive.
10. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
92
Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
215-802-xxx DVD Drive
• Verify
Media
Installed
State
Description
Aborted The media
tray is open.
Action
1. Close the media tray and wait 15 seconds.
2. Run the test again.
3. Insert a new CD/DVD into the drive and wait for
15 seconds for the media to be recognized.
• Read/
Write
Test
4. Run the test again.
5. Check the drive cabling at both ends for loose
or broken connections or damage to the cable.
Replace the cable if it is damaged.
• Self-Test
Messages
and
actions
apply to all
three tests.
6. Run the test again.
7. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
8. Run the test again.
9. For additional troubleshooting information, go
to http://www.lenovo.com/support.
10. Run the test again.
11. Replace the DVD drive.
12. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
215-803-xxx DVD Drive
• Verify
Media
Installed
• Read/
Write
Test
• Self-Test
Messages
and
actions
apply to all
three tests.
Failed
The disc
might be in
use by the
system.
1. Wait for the system activity to stop.
2. Run the test again
3. Turn off and restart the system.
4. Run the test again.
5. Replace the DVD drive.
6. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
93
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
215-901-xxx DVD Drive
• Verify
Media
Installed
State
Description
Aborted Drive media
is not
detected.
Action
1. Insert a CD/DVD into the drive or try a new
media, and wait for 15 seconds.
2. Run the test again.
• Read/
Write
Test
3. Check the drive cabling at both ends for loose
or broken connections or damage to the cable.
Replace the cable if it is damaged.
• Self-Test
4. Run the test again.
Messages
and
actions
apply to all
three tests.
5. For additional troubleshooting information, go
to http://www.lenovo.com/support.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
215-902-xxx DVD Drive
• Verify
Media
Installed
Failed
Read
miscompare.
1. Insert a CD/DVD into the drive or try a new
media, and wait for 15 seconds.
2. Run the test again.
• Read/
Write
Test
3. Check the drive cabling at both ends for loose
or broken connections or damage to the cable.
Replace the cable if it is damaged.
• Self-Test
4. Run the test again.
Messages
and
actions
apply to all
three tests.
5. For additional troubleshooting information, go
to http://www.lenovo.com/support.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
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Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
215-903-xxx DVD Drive
• Verify
Media
Installed
State
Description
Aborted Could not
access the
drive.
Action
1. Insert a CD/DVD into the drive or try a new
media, and wait for 15 seconds.
2. Run the test again.
• Read/
Write
Test
3. Check the drive cabling at both ends for loose
or broken connections or damage to the cable.
Replace the cable if it is damaged.
• Self-Test
4. Run the test again.
Messages
and
actions
apply to all
three tests.
5. Make sure that the DSA code is at the latest
level. For the latest level of DSA code, go to
http://www.lenovo.com/support.
6. Run the test again.
7. For additional troubleshooting information, go
to http://www.lenovo.com/support.
8. Run the test again.
9. Replace the DVD drive.
10. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
215-904-xxx DVD Drive
• Verify
Media
Installed
Failed
A read error
occurred.
1. Insert a CD/DVD into the drive or try a new
media, and wait for 15 seconds.
2. Run the test again.
• Read/
Write
Test
3. Check the drive cabling at both ends for loose
or broken connections or damage to the cable.
Replace the cable if it is damaged.
• Self-Test
4. Run the test again.
Messages
and
actions
apply to all
three tests.
5. For additional troubleshooting information, go
to http://www.lenovo.com/support.
6. Run the test again.
7. Replace the DVD drive.
8. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
95
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
217-901-xxx SAS/SATA
Hard Drive
Disk Drive
Test
State
Failed
Description
Action
1. Reseat all hard disk drive backplane
connections at both ends.
2. Reseat all drives.
3. Run the test again.
4. Make sure that the firmware is at the latest
level.
5. Run the test again.
6. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
405-901-xxx BroadCom
Ethernet
Device
Test
Control
Registers
Failed
1. Make sure that the component firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
2. Run the test again.
3. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI Information
and Network Settings information in the DSA
event log to determine the physical location of
the failing component.
4. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
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Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
405-901-xxx BroadCom
Ethernet
Device
Test MII
Registers
State
Failed
Description
Action
1. Make sure that the component firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
2. Run the test again.
3. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI Information
and Network Settings information in the DSA
event log to determine the physical location of
the failing component.
4. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
405-902-xxx BroadCom
Ethernet
Device
Test
EEPROM
Failed
1. Make sure that the component firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
2. Run the test again.
3. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI Information
and Network Settings information in the DSA
event log to determine the physical location of
the failing component.
4. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
97
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
405-903-xxx BroadCom
Ethernet
Device
Test
Internal
Memory
State
Failed
Description
Action
1. Make sure that the component firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
2. Run the test again.
3. Check the interrupt assignments in the PCI
Hardware section of the DSA event log. If
the Ethernet device is sharing interrupts, if
possible, use the Setup utility see “Using the
Setup Utility” on page 197) to assign a unique
interrupt to the device.
4. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI Information
and Network Settings information in the DSA
event log to determine the physical location of
the failing component.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
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Hardware Maintenance Manual
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
405-904-xxx BroadCom
Ethernet
Device
Test
Interrupt
State
Failed
Description
Action
1. Make sure that the component firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
2. Run the test again.
3. Check the interrupt assignments in the PCI
Hardware section of the DSA event log. If
the Ethernet device is sharing interrupts, if
possible, use the Setup utility see “Using the
Setup Utility” on page 197) to assign a unique
interrupt to the device.
4. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI Information
and Network Settings information in the DSA
event log to determine the physical location of
the failing component.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
405-906-xxx BroadCom
Ethernet
Device
Test Loop
back at
Physical
Layer
Failed
1. Check the Ethernet cable for damage and
make sure that the cable type and connection
are correct.
2. Make sure that the component firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
3. Run the test again.
4. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI Information
and Network Settings information in the DSA
event log to determine the physical location of
the failing component.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Chapter 4. Diagnostics
99
Table 5. DSA Preboot messages (continued)
• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 7 “Parts listing, RS210 Types 6531, 6532, 6533, and 6534” on page 175 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by
a Trained service technician.
• Go to the Lenovo support Web site at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Message
number
Component Test
405-907-xxx BroadCom
Ethernet
Device
State
Test Loop
Failed
back at
MAC-Layer
Description
Action
1. Make sure that the component firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
2. Run the test again.
3. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI Information
and Network Settings information in the DSA
event log to determine the physical location of
the failing component.
4. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
405-908-xxx BroadCom
Ethernet
Device
Test LEDs
Failed
1. Make sure that the component firmware is
at the latest level. The installed firmware
level is shown in the DSA event log in the
Firmware/VPD section for this component. For
more information, see “Updating the firmware”
on page 211.
2. Run the test again.
3. Replace the component that is causing the
error. If the error is caused by an adapter,
replace the adapter. Check the PCI Information
and Network Settings information in the DSA
event log to determine the physical location of
the failing component.
4. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support..
Recovering the server firmware
Important: Some cluster solutions require specific code levels or coordinated code updates. If the device
is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before
you update the code.
If the server firmware has become corrupted, such as from a power failure during an update, you can
recover the server firmware in one of two ways:
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Hardware Maintenance Manual
• In-band method: Recover server firmware, using either the boot block jumper (Automated Boot
Recovery) and a server Firmware Update Package Service Pack.
• Out-of-band method: Use the IMM Web Interface to update the firmware, using the latest server
firmware update package.
Notes: You can obtain a server update package from one of the following sources:
• Download the server firmware update from the World Wide Web.
• Contact your Lenovo service representative.
To download the server firmware update package from the World Wide Web, go to
http://www.lenovo.com/support.
The flash memory of the server consists of a primary bank and a backup bank. It is essential that you
maintain the backup bank with a bootable firmware image. If the primary bank becomes corrupted, you can
either manually boot the backup bank with the boot block jumper, or in the case of image corruption, this
will occur automatically with the Automated Boot Recovery function.
In-band manual recovery method
To recover the server firmware and restore the server operation to the primary bank, complete the following
steps:
Step 1.
Turn off the server, and disconnect all power cords and external cables.
Step 2.
Remove the server cover. See “Removing and installing the cover” on page 119 for more
information.
Step 3.
Locate the UEFI boot recovery jumper block (JP6) on the system board.
Boot block
jumper (JP6)
Clear CMOS
jumper (JP1)
Step 4.
Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the UEFI recovery mode.
Step 5.
Reinstall the server cover; then, reconnect all power cords.
Step 6.
Restart the server. The power-on self-test (POST) starts.
Chapter 4. Diagnostics
101
Step 7.
Boot the server to an operating system that is supported by the firmware update package that
you downloaded.
Step 8.
Perform the firmware update by following the instructions that are in the firmware update package
readme file.
Step 9.
Copy the downloaded firmware update package into a directory.
Step 10. From a command line, type filename-s, where filename is the name of the executable file that you
downloaded with the firmware update package.
Step 11. Turn off the server and disconnect all power cords and external cables, and then remove the
server cover.
Step 12. Move the UEFI boot recovery jumper back to the primary position (pins 1 and 2).
Step 13. Reinstall the server cover, and then reconnect all the power cables.
Step 14. Restart the server.
In-band automated boot recovery method
Note: Use this method if the system board error LED is lit and there is a log entry or Booting Backup Image is
displayed on the firmware splash screen; otherwise, use the in-band manual recovery method.
1. Boot the server to an operating system that is supported by the firmware update package that you
downloaded.
2. Perform the firmware update by following the instructions that are in the firmware update package
readme file.
3. Restart the server.
4. At the firmware splash screen, press F3 when you are prompted to restore to the primary bank. The
server boots from the primary bank.
Out-of-band method: See the IMM documentation.
Automated boot recovery (ABR)
If the server is booting up and the IMM detect problems with the server firmware in the primary bank, it will
automatically switch to the backup firmware bank and give you the opportunity to recover the primary bank.
To recover to the server firmware primary bank, complete the following steps.
1. Restart the server.
2. When the prompt press F3 to restore to primary is displayed, press F3 to recover the primary bank.
Pressing F3 will restart the server.
Three boot failure
Configuration changes, such as added devices or adapter firmware updates can cause the server to fail
POST (power-on self-test). If this occurs on three consecutive boot attempts, the server will temporarily use
the default configuration values and automatically goes to F1 Setup. To solve the problem, complete the
following steps:
1. Undo any configuration changes that you made recently and restart the server.
2. Remove any devices that you added recently and restart the server.
3. If the problem remains, go to Setup and select Load Default Settings, and then click Save to restore the
server factory settings.
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Solving power problems
Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the
power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of
an overcurrent condition. To diagnose a power problem, use the following general procedure:
Step 1.
Turn off the server and disconnect all ac power cords.
Step 2.
Check the power-fault LEDs on the system board (see “Power problems” on page 58).
Step 3.
Check for loose cables in the power subsystem. Also check for short circuits, for example, if a
loose screw is causing a short circuit on a circuit board.
Step 4.
Remove the adapters and disconnect the cables and power cords to all internal and external
devices until the server is at the minimum configuration that is required for the server to start (see
“Solving undetermined problems” on page 104 for the minimum configuration).
Step 5.
Reconnect all ac power cords and turn on the server. If the server starts successfully, reseat the
adapters and devices one at a time until the problem is isolated.
If the server does not start from the minimum configuration, see “Power-supply LEDs” on page 63 to replace
the components in the minimum configuration one at a time until the problem is isolated.
Solving Ethernet controller problems
The method that you use to test the Ethernet controller depends on which operating system you are using.
See the operating-system documentation for information about Ethernet controllers, and see the Ethernet
controller device-driver readme file.
Try the following procedures:
• Make sure that the correct device drivers, which come with the server are installed and that they are at
the latest level.
• Make sure that the Ethernet cable is installed correctly.
– The cable must be securely attached at all connections. If the cable is attached but the problem
remains, try a different cable.
– If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5 cabling.
– If you directly connect two servers (without a hub), or if you are not using a hub with X ports, use a
crossover cable. To determine whether a hub has an X port, check the port label. If the label contains
an X, the hub has an X port.
• Determine whether the hub supports auto-negotiation. If it does not, try configuring the integrated
Ethernet controller manually to match the speed and duplex mode of the hub.
• Check the Ethernet controller LEDs on the rear panel of the server. These LEDs indicate whether there
is a problem with the connector, cable, or hub.
– The Ethernet link status LED is lit when the Ethernet controller receives a link pulse from the hub. If the
LED is off, there might be a defective connector or cable or a problem with the hub.
– The Ethernet transmit/receive activity LED is lit when the Ethernet controller sends or receives data
over the Ethernet network. If the Ethernet transmit/receive activity is off, make sure that the hub and
network are operating and that the correct device drivers are installed.
• Check the LAN activity LED on the rear of the server. The LAN activity LED is lit when data is active on
the Ethernet network. If the LAN activity LED is off, make sure that the hub and network are operating
and that the correct device drivers are installed.
• Check for operating-system-specific causes of the problem.
• Make sure that the device drivers on the client and server are using the same protocol.
If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the
network administrator must investigate other possible causes of the error.
Chapter 4. Diagnostics
103
Solving undetermined problems
If the diagnostic tests did not diagnose the failure or if the server is inoperative, use the information in
this section.
If you suspect that a software problem is causing failures (continuous or intermittent), see “Software
problems” on page 60.
Damaged data in CMOS memory or damaged server firmware can cause undetermined problems. To reset
the CMOS data, use the CMOS jumper to clear the CMOS memory and override the power-on password;
see “System-board switches and jumpers” on page 111. If you suspect that the server firmware is damaged,
see “Recovering the server firmware” on page 100.
If the power supplies are working correctly, complete the following steps:
Step 1.
Turn off the server.
Step 2.
Make sure that the server is cabled correctly.
Step 3.
Remove or disconnect the following devices, one at a time, until you find the failure. Turn on the
server and reconfigure it each time.
• Any external devices.
• Surge-suppressor device (on the server).
• Printer, mouse, and non-Lenovo devices.
• Each adapter.
• Hard disk drives.
• Memory modules. The minimum configuration requirement is 1 GB DIMM in slots 3.
Step 4.
Turn on the server. If the problem remains, suspect the following components in the following order:
• Memory module
• Microprocessor
• System board
If the problem is solved when you remove an adapter from the server but the problem recurs when you
reinstall the same adapter, suspect the adapter; if the problem recurs when you replace the adapter with
a different one, suspect the riser card.
If you suspect a networking problem and the server passes all the system tests, suspect a network cabling
problem that is external to the server.
Problem determination tips
Because of the variety of hardware and software combinations that can encounter, use the following
information to assist you in problem determination. If possible, have this information available when
requesting assistance from Lenovo.
The model number and serial number of the server are located on an ID label 1 on the bezel.
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Hardware Maintenance Manual
00000000
00000000
00000000
00
00000000
00
00
• Machine type and model
• Microprocessor or hard disk drive upgrades
• Failure symptom
– Does the server fail the diagnostic tests?
– What occurs? When? Where?
– Does the failure occur on a single server or on multiple servers?
– Is the failure repeatable?
– Has this configuration ever worked?
– What changes, if any, were made before the configuration failed?
– Is this the original reported failure?
• Diagnostic program type and version level
• Hardware configuration (print screen of the system summary)
• IMM firmware level
• Operating system software
You can solve some problems by comparing the configuration and software setups between working and
nonworking servers. When you compare servers to each other for diagnostic purposes, consider them
identical only if all the following factors are exactly the same in all the servers:
• Machine type and model
• IMM firmware level
• Adapters and attachments, in the same locations
• Address jumpers, terminators, and cabling
• Software versions and levels
• Diagnostic program type and version level
• Configuration option settings
• Operating-system control-file setup
Chapter 4. Diagnostics
105
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Chapter 5. Locating Server Controls and connectors
This section describes the controls, light-emitting diodes (LEDs), and connectors on the front and rear of
the server, and how to turn the server on and off. For the location of the LEDs on the system board, see
“System-board LEDs” on page 112.
Note: The illustrations in this document might differ slightly from your model.
Front view
The following illustration shows the controls, LEDs, and connectors The following illustration shows the
controls, LEDs, and connectors on the front of the various models of the server.
3.5-inch simple-swap SAS server model
3.5-inch hot-swap SAS/SATA server model
2.5-inch hot-swap SAS server model
1
Power-on LED
6
System-error LED
2
Power-control button
7
USB 1 connector
3
Reset button
8
USB 2 connector
4
Hard disk drive activity LED
9
Hard disk drive activity LED (green) (on 3.5-inch hot-swap SAS
server model) Hard disk drive status LED (amber) (on 2.5-inch
hot-swap SAS server model)
5
Locator LED
10
Hard disk drive status LED (amber) (on 3.5-inch hot-swap SAS
server model) Hard disk drive activity LED (green) (on 2.5-inch
hot-swap SAS server model)
© Copyright Lenovo 2009, 2010
107
Rear view
1
Power-cord connector
9
NMI button
2
Serial connector
10
USB 3-4 connector
3
Ethernet 1 activity LED
11
USB 1-2 connector
4
Ethernet 1 link LED
12
Video connector
5
Ethernet 2 activity LED
13
Power supply error LED (amber)
6
Ethernet 2 link LED
14
DC power LED (green)
7
PCI slot 1
15
AC power LED (green)
8
PCI slot 2
System-board internal connectors
DIMMs
DIMMs
Heatsink
Orientation
Microprocessor
The following illustration shows the internal connectors on the system board.
1
DIMM 1
11
Fan 1 connector
21
Riser-card connector 2
2
DIMM 2
12
Hard disk backplane configuration
connector
22
Riser-card connector 1
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Hardware Maintenance Manual
3
DIMM 3
13
Operator information panel
connector
23
Battery
4
DIMM 4
14
Simple-swap HDD backplane signal
connector
24
Power 2 connector
5
DIMM 5
15
Wake-on-LAN connector
25
Virtual media key connector
6
DIMM 6
16
DVD drive connector
26
Power 1 connector
7
Microprocessor
17
Hypervisor flash device connector
27
Power 3 connector
Power 4 connector
8
Fan 3 connector
18
Reserved
28
9
Fan 2 connector
19
Reserved
29
Fan 5 connector
10
ServeRAD-BR10il
controller connector
20
Reserved
30
Fan 4 connector
System-board external connectors
DIMMs
DIMMs
Heatsink
Orientation
Microprocessor
The following illustration shows the external connectors on the system-board.
1
Serial (com 1) connector
5
Ethernet connector 2
2
Video connector
6
USB connectors 3 and 4
3
Ethernet connector 1
7
SW1 (NMI button)
4
USB connectors 1 and 2
System-board optional-device connectors
The following illustration shows the connectors on the system board for user-installable optional devices.
Chapter 5. Locating Server Controls and connectors
109
DIMMs
DIMMs
Heatsink
Orientation
Microprocessor
1
DIMM 1
8
DVD drive connector
2
DIMM 2
9
Hypervisor flash device connector
Riser-card connector 2
3
DIMM 3
10
4
DIMM 4
11
Riser-card connector 1
5
DIMM 5
12
Battery
6
DIMM 6
13
Virtual media key connector
7
ServeRAID BR10il SAS/SATA
controller connector
The following illustration shows the locations of the PCI Express slots on the riser-card assembly.
1
PCI Express x8 slot 1
2
PCI Express x8 slot 2
The following illustration shows the location of the PCI-X slot on the optional PCI-X riser-card assembly.
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1
2
PCI-X power cable
PCI-X slot
System-board switches and jumpers
DIMMs
DIMMs
Heatsink
Orientation
Microprocessor
The following illustration shows the switches and jumpers on the system board.
The following table describes the jumpers on the system board.
Table 6. System board jumpers
Jumper number
Jumper name
Jumper setting
JP1
Clear CMOS jumper 1
• Pins 1 and 2: Keep CMOS data
(default).
• Pins 2 and 3: Clear CMOS data
(including power-on password and
administrator password)
JP6
Boot block jumper 2
• Pins 1 and 2: Boot from primary
BIOS page (default) .
• Pins 2 and 3: Boot from backup
BIOS page.
Chapter 5. Locating Server Controls and connectors
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Table 6. System board jumpers (continued)
Jumper number
Jumper name
Jumper setting
Notes:
1. If no jumper is present, the server responds as if the pins are set to 1 and 2.
2. Changing the position of the UEFI boot recovery jumper from pins 1 and 2 to pins 2 and 3 before the server is
turned on alters which flash ROM page is loaded. Do not change the jumper pin position after the server is
turned on. This can cause an unpredictable problem.
Important:
1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all
power cords and external cables. Review the information in “Guidelines for trained service technicians”
on page 115, “Handling static-sensitive devices” on page 117, and “Turning off the server” on page 113.
2. Any system-board switch or jumper blocks that are not shown in the illustrations in this document
are reserved.
System-board LEDs
DIMMs
DIMMs
Heatsink
Orientation
The following illustration shows the light-emitting diodes (LEDs) on the system board.
1
Fan 5 error LED
9
PCI Express slot 2 error LED
2
Fan 4 error LED
10
PCI Express slot 1 error LED
3
H8 Heartbeat LED
11
Microprocessor error LED
4
Fan 3 error LED
12
Battery error LED
5
Fan 2 error LED
13
Standby power LED
6
Fan 1 error LED
14
System board error LED
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7
SAS/SATA Controller LED
8
IMM heart beat LED
15
DIMM 1-6 error LEDs
Table 7. System-board LEDs
LED
Description
Error LEDs
When one of these LEDs is lit, it indicates that the associated component has
failed.
Baseboard management controller
heartbeat LED
This LED flashes to indicate that the IMM is functioning normally.
Standby power LED
When this LED is lit, it indicates that the server is connected to ac power.
Server power features
When the server is connected to an ac power source but is not turned on, the operating system does not
run, and all core logic except for the service processor (the integrated management module) is shut down;
however, the server can respond to requests to the service processor, such as a remote request to turn on the
server. The power-on LED flashes to indicate that the server is connected to ac power but is not turned on.
Turning on the server
Approximately 5 seconds after the server is connected to ac power, one or more fans might start running
to provide cooling while the server is connected to power and the power-on button LED flashes quickly.
Approximately 1 to 3 minutes after the server is connected to ac power, the power-control button becomes
active (the power-on LED flashes slowly), and one or more fans might start running to provide cooling while
the server is connected to power. You can turn on the server by pressing the power-control button.
The server can also be turned on in any of the following ways:
• If a power failure occurs while the server is turned on, the server will restart automatically when power
is restored.
• If your operating system supports the ®Wake on LAN feature, the ®Wake on LAN feature can turn on
the server.
Note: When 4 GB or more of memory (physical or logical) is installed, some memory is reserved for various
system resources and is unavailable to the operating system. The amount of memory that is reserved for
system resources depends on the operating system, the configuration of the server, and the configured
PCI devices.
Turning off the server
When you turn off the server and leave it connected to ac power, the server can respond to requests to
the service processor, such as a remote request to turn on the server. While the server remains connected
to ac power, one or more fans might continue to run. To remove all power from the server, you must
disconnect it from the power source.
Some operating systems require an orderly shutdown before you turn off the server. See your
operating-system documentation for information about shutting down the operating system.
Statement 5
Chapter 5. Locating Server Controls and connectors
113
CAUTION:
The power control button on the device and the power switch on the power supply do not turn off
the electrical current supplied to the device. The device also might have more than one power
cord. To remove all electrical current from the device, ensure that all power cords are disconnected
from the power source.
2
1
The server can be turned off in any of the following ways:
• You can turn off the server from the operating system, if your operating system supports this feature. After
an orderly shutdown of the operating system, the server will turn off automatically.
• You can press the power-control button to start an orderly shutdown of the operating system and turn off
the server, if your operating system supports this feature.
• If the operating system stops functioning, you can press and hold the power-control button for more
than 4 seconds to turn off the server.
• The server can be turned off by the Shutdown on LAN feature.
• The integrated management module (IMM) can turn off the server as an automatic response to a critical
system failure.
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Chapter 6. Replacing FRUs
This chapter provides detailed instructions for replacing FRUs in the server.
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in a Lenovo product that
you are working on. Each Lenovo product, as it was designed and manufactured, has required safety items
to protect users and service technicians from injury. The information in this section addresses only those
items. Use good judgment to identify potential unsafe conditions that might be caused by non-Lenovo
alterations or attachment of non-Lenovo features or options that are not addressed in this section. If you
identify an unsafe condition, you must determine how serious the hazard is and whether you must correct
the problem before you work on the product.
Consider the following conditions and the safety hazards that they present:
• Electrical hazards, especially primary power. Primary voltage on the frame can cause serious or fatal
electrical shock.
• Explosive hazards, such as a damaged CRT face or a bulging capacitor.
• Mechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and observe any sharp edges.
3. Check the power cord:
• Make sure that the third-wire ground connector is in good condition. Use a meter to measure third-wire
ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.
• Make sure that the power cord is the correct type.
• Make sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non-Lenovo
alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or
other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered
with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
© Copyright Lenovo 2009, 2010
115
• Check the area for electrical hazards such as moist floors, nongrounded power extension cords, power
surges, and missing safety grounds.
• Use only approved tools and test equipment. Some hand tools have handles that are covered with a soft
material that does not provide insulation from live electrical currents.
• Regularly inspect and maintain your electrical hand tools for safe operational condition. Do not use
worn or broken tools or testers.
• Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive
and can cause personal injury or equipment damage if it touches a live electrical circuit.
• Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge. Do not use
this type of mat to protect yourself from electrical shock.
• Do not work alone under hazardous conditions or near equipment that has hazardous voltages.
• Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical outlet so that you can
turn off the power quickly in the event of an electrical accident.
• Disconnect all power before you perform a mechanical inspection, work near power supplies, or remove
or install main units.
• Before you work on the equipment, disconnect the power cord. If you cannot disconnect the power
cord, have the customer power-off the wall box that supplies power to the equipment and lock the
wall box in the off position.
• Never assume that power has been disconnected from a circuit. Check it to make sure that it has been
disconnected.
• If you have to work on equipment that has exposed electrical circuits, observe the following precautions:
– Make sure that another person who is familiar with the power-off controls is near you and is available to
turn off the power if necessary.
– When you are working with powered-on electrical equipment, use only one hand. Keep the other
hand in your pocket or behind your back to avoid creating a complete circuit that could cause an
electrical shock.
– When you use a tester, set the controls correctly and use the approved probe leads and accessories
for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal floor strips and equipment
frames.
• Use extreme care when you measure high voltages.
• To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor
generators, do not service these components outside of their normal operating locations.
• If an electrical accident occurs, use caution, turn off the power, and send another person to get medical
aid.
Working inside the server with the power on
Attention: Static electricity that is released to internal server components when the server is powered-on
might cause the server to halt, which might result in the loss of data. To avoid this potential problem,
always use an electrostatic-discharge wrist strap or other grounding system when you work inside the
server with the power on.
You might be instructed to turn on the server while the cover is off, to look at system-board LEDs. Follow
these guidelines when you work inside a server that is turned on:
• Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside
the server; do not wear cuff links while you are working inside the server.
• Do not allow your necktie or scarf to hang inside the server.
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• Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist watches.
• Remove items from your shirt pocket, such as pens and pencils, that could fall into the server as you
lean over it.
• Avoid dropping any metallic objects, such as paper clips, hairpins, and screws, into the server.
Handling static-sensitive devices
Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep
static-sensitive devices in their static-protective packages until you are ready to install them.
To reduce the possibility of damage from electrostatic discharge, observe the following precautions:
• Limit your movement. Movement can cause static electricity to build up around you.
• The use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist
strap, if one is available.
• Handle the device carefully, holding it by its edges or its frame.
• Do not touch solder joints, pins, or exposed circuitry.
• Do not leave the device where others can handle and damage it.
• While the device is still in its static-protective package, touch it to an unpainted metal part of the server
for at least 2 seconds. This drains static electricity from the package and from your body.
• Remove the device from its package and install it directly into the server without setting down the device.
If it is necessary to set down the device, put it back into its static-protective package. Do not place the
device on the server cover or on a metal surface.
• Take additional care when you handle devices during cold weather. Heating reduces indoor humidity
and increases static electricity.
Major components of the server
The following illustrations show the major components in the server. The illustrations in this document
might differ slightly from your hardware.
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117
000000
000000
000
000000
000
000
1
Riser card assembly
12
Bezel
2
DIMM air baffle
13
DVD drive filler
3
DIMM
14
Operator information panel
4
Power supply
15
Fans
5
SAS/SATA backplane (some models)
16
System board
6
SATA simple-swap back panel (some models)
17
Microprocessor
7
3.5-inch drive cage
18
Heat sink
8
3.5-inch simple-swap SATA hard disk drive (some
models)
19
Cover
9
Simple-swap SATA filler
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10
Hot-swap hard disk drive filler
11
3.5-inch or 2.5-inch hot-swap hard disk drive
(depending on model)
Removing and installing the cover
Use the following procedures to remove and install the cover:
Removing the cover
To remove the server cover, do the following:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect the power cords and all external cables, if
necessary.
Note: When you disconnect the power source from the server, you will lose the ability to view the LEDs
because the LEDs will not be lit with the power source removed. Before disconnecting the power source,
make sure to note which LEDs are lit, including the LEDs that are lit on the operator information panel and
LEDs that are lit inside the server on the system board.
3. If the server has been installed in a rack, slide the server out from the rack enclosure. See the Rack
Installation Instructions that come with the server for information about removing the server from the rack.
4. Press down firmly on the two blue tabs 1 on each side of the top of the cover and slide the cover toward
the rear of the server until the cover has disengaged from the chassis.
00000000
00000000
00000000
00000000
00000000
5. Lift the server cover off the server and set it aside.
Installing the cover
Attention: For proper cooling and airflow, replace the server cover before you turn on the server.
To replace the server cover, do the following:
1. Align the cover over the server (toward the rear of the server) until the cover edges slip in position
over the chassis.
2. Press down on the two blue tabs on the front of the cover, while sliding the cover forward toward the
front of the server until the cover is completely closed.
Chapter 6. Replacing FRUs
119
00000000
00000000
00000000
00000000
00000000
Removing and installing the bezel
To remove the bezel, complete the following steps:
1. Remove the server from the rack and remove the cover (see “Removing and installing the cover” on
page 119).
2. From inside the server, press the bezel release latch 1 toward the left side of the server.
3. Pivot the bezel 2 forward and pull it away from the server.
00000
00000
00000
00000
00000
00000
00000
00000
000000000
000000000
000000000
0000
0000
0000
4. If you are instructed to return the bezel, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.
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Attention: For proper cooling and airflow, replace the bezel and server cover before you turn on the
server.
To install the bezel, insert the tab at the right end of the bezel into the front of the chassis and pivot the
bezel until it snaps into place.
Attention: For proper cooling and airflow, replace the server cover before you turn on the server.
Removing and installing the DIMM air baffle
The DIMM air baffle must be removed to allow access to some of the server components. To remove and
install the DIMM air baffle, complete the following procedures:
Removing the DIMM air baffle
To remove the DIMM air baffle, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect all power cords and external cables.
3. Remove the server from the rack and remove the cover (see “Removing and installing the cover” on
page 119).
4. Lift the DIMM air baffle 1 up and out of the server.
Attention: For proper cooling and airflow, reinstall the DIMM air baffle before you turn on the server.
Operating the server with the air baffle removed might damage server components.
Installing the DIMM air baffle
To install the DIMM air baffle, complete the following steps:
1. Align the DIMM air baffle 1 as shown above.
2. Lower the DIMM air baffle into position until it clicks into place.
Attention: For proper cooling and airflow, the air baffle must be installed before turning on the server.
Operating the server with an air baffle removed might damage server components.
3. Go to “Completing the FRU replacement” on page 172.
Chapter 6. Replacing FRUs
121
Replacing a memory module (DIMM)
To replace a dual inline memory module (DIMM), use the following information and procedures:
Supported memory types
Following is information that describes the types of dual inline memory modules (DIMMs) that the server
supports and other information that you must consider when you install DIMMs (see “System-board internal
connectors” on page 108 for the location of the DIMM connectors).
• The server supports only industry-standard double-data-rate 3 (DDR3), 1066 or 1333 MHz, PC3-6400,
PC3-8500, or PC3-10600 (single-rank, dual-rank, or quad-rank), registered or unbuffered, synchronous
dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting
code (ECC). See http://www.lenovo.com/thinkserver for a list of supported memory modules for the server.
– The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
gggeRxff-PC3-wwwwwm-aa-bb-cc
where:
– ggg is the total capacity of the DIMM (for example, 1GB, 2GB, or 4GB)
– e is the number of ranks
1 = single-rank
2 = dual-rank
4 = quad-rank
– ff is the device organization (bit width)
4 = x4 organization (4 DQ lines per SDRAM)
8 = x8 organization
16 = x16 organization
– wwwww is the DIMM bandwidth, in MBps
6400 = 6.40 GBps (PC3-800 SDRAMs, 8-byte primary data bus)
8500 = 8.53 GBps (PC3-1066 SDRAMs, 8-byte primary data bus)
10600 = 10.66 GBps (PC3-1333 SDRAMs, 8-byte primary data bus)
12800 = 12.80 GBps PC3-1600 SDRAMs, 8-byte primary data bus)
– m is the DIMM type
E = Unbuffered DIMM (UDIMM) with ECC (x72-bit module data bus)
R = Registered DIMM (RDIMM)
U = Unbuffered DIMM with no ECC (x64-bit primary data bus)
– aa is the CAS latency, in clocks at maximum operating frequency
– bb is the JEDEC SPD Revision Encoding and Additions level
– cc is the reference design file for the design of the DIMM
– d is the revision number of the reference design of the DIMM
• The server supports unbuffered DIMMs (UDIMM) or registered DIMMs (RDIMM).
• The server supports a maximum of six single-rank or dual-rank DIMMs, depending on the type of DIMM
you install in the server.
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Note: To determine the type of a DIMM, see the label on the DIMM. The information on the label is in the
format xxxxx nRxxx PC3-xxxxx-xx-xx-xxx. The numeral in the sixth numerical position indicates whether
the DIMM is single-rank (n=1) or dual-rank (n=2).
• The server supports up to two UDIMMs or three RDIMMs per channel. The following table shows an
example of the maximum amount of memory that you can install, using ranked DIMMs.
Unbuffered DIMMs (UDIMMs)
The following notes provide information that you must configure when you install UDIMMs:
• The memory channels run at the fastest common frequency of the DIMMs installed.
• Do not use both UDIMMs and RDIMMs in the same server.
• Using ECC and non-ECC UDIMMs in the server will cause the server to run in non-ECC mode.
• The UDIMM options that are available for the server are 1 GB, 2 GB, and 4 GB (when available) DIMMs.
• You can install a maximum of 16 GB of memory in some server models when you use UDIMMs.
• The server supports up to two single-rank or dual-rank UDIMMs per channel.
• DIMM slots 3 and 6 are not supported when you install UDIMMs in the server. Do not install DIMMs in
these connectors.
• The following table lists the supported UDIMM population.
Table 8. Supported UDIMM population per channel
DIMM connectors
per channel
DIMMs installed in
each channel
2
2
Ranks per DIMM
(any combination)
DIMM type
DIMM speed
1
Unbuffered DDR3
ECC
1066, 1333
Single-rank,
dual-rank
2
Unbuffered DDR3
ECC
1066, 1333
Single-rank,
dual-rank
• The following table lists the maximum DIMM population using ranked UDIMMs.
Table 9. Maximum memory population using ranked UDIMMs (depending on your model)
Number of UDIMMs
DIMM type
Size
Total memory
4
Single-rank UDIMMs
1 GB
4 GB
4
Single-rank UDIMMs
2 GB
8 GB
4
Dual-rank UDIMMs
2 GB
8 GB
4
Dual-rank UDIMMs
4 GB (when available)
16 GB
• The following table shows the UDIMM memory population rule to optimize the system performance.
Table 10. UDIMM population rule for dual-channel symmetric mode
DIMM
connector 1
DIMM
connector 2
DIMM
connector 3
DIMM
connector 4
DIMM
connector 5
DIMM
connector 6
Populated
Empty
Empty
Empty
Empty
Empty
Populated
Empty
Empty
Populated
Empty
Empty
Populated
Populated
Empty
Populated
Populated
Empty
Registered DIMMs (RDIMMs)
The following notes provide information that you must consider when you install RDIMMs:
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123
• The memory channels run at the fastest common frequency of the installed DIMMs.
• RDIMMs are supported in models with an Xeon 3400 series processor.
• Do not use both RDIMMs and UDIMMs in the same server.
• The server supports up to three single-rank, dual-rank, or quad-rank RDIMMs per channel.
• The RDIMM options that are available for the server are 1 GB, 2 GB, 4 GB, and 8 GB (when available)
DIMMs.
• You can install a maximum of 32 GB of memory in the server when you use RDIMMs.
• The following table lists the supported RDIMM population.
Table 11. Supported RDIMM population per channel
DIMM connectors
per channel
DIMMs installed in
each channel
3
Ranks per DIMM
(any combination)
DIMM type
DIMM speed
1
Registered DDR3
ECC
1066, 1333
Single-rank,
dual-rank
3
2
Registered DDR3
ECC
1066, 1333
Single-rank,
dual-rank
3
3
Registered DDR3
ECC
800
Single-rank,
dual-rank
3
1
Registered DDR3
ECC
1066
Quad-rank
3
2
Registered DDR3
ECC
800
Quad-rank
• The following table lists the maximum DIMM population using ranked RDIMMs.
Table 12. Maximum memory population using ranked RDIMMs (depending on your model)
Number of RDIMMs
DIMM type
Size
Total memory
6
Single-rank RDIMMs
1 GB
6 GB
6
Single-rank RDIMMs
2 GB
12 GB
6
Dual-rank RDIMMs
2 GB
12 GB
4
Dual-rank RDIMMs
4 GB
16 GB
4
Quad-rank RDIMMs
4 GB
16 GB
6
Dual-rank RDIMMs
4 GB
24 GB
4
Quad-rank RDIMMs
8 GB (when available)
32 GB
• The following table shows the RDIMM memory population rule to optimize the system performance.
Table 13. RDIMM population rule for dual-channel symmetric mode
124
DIMM
connector 1
DIMM
connector 2
DIMM
connector 3
DIMM
connector 4
DIMM
connector 5
DIMM
connector 6
Populated
Empty
Empty
Empty
Empty
Empty
Populated
Empty
Empty
Populated
Empty
Empty
Populated
Populated
Empty
Populated
Populated
Empty
Populated
Populated
Populated
Populated
Populated
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Note: The amount of usable memory is reduced, depending on the system configuration. A certain
amount of memory must be reserved for system resources. To view the total amount of installed memory
and the amount of configured memory, run the Setup utility.
Removing a memory module
To remove a DIMM, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect the power cords and all external cables, if
necessary.
3. Remove the cover (see “Removing and installing the cover” on page 119).
Attention: To ensure proper cooling and airflow, do not operate the server for more than 30 minutes
with the cover removed.
4. Remove the DIMM air baffle (see “Removing and installing the DIMM air baffle” on page 121).
5. Carefully open the retaining clips 2 on each end of the DIMM connector and remove the DIMM 1
Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close
the clips gently.
6. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.
Installing a memory module
• The maximum operating speed of the server is determined by the slowest DIMM in the server.
• If you install a pair of DIMMs in DIMM connectors 2 and 5, the size and speed of the DIMMs that you
install in DIMM connectors 2 and 5 must match each other. How ever, they do not have to be the same
size and speed as the DIMMs that are installed in DIMM connectors 1 and 4.
• You can use compatible DIMMs from various manufacturers in the same pair.
• When you install or remove DIMMs, the server configuration information changes. When you restart the
server, the system displays a message that indicates that the memory configuration has changed.
See “System-board internal connectors” on page 108 for the location of the DIMM connectors on the
system board.
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125
To install a DIMM, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect the power cords and all external cables, if
necessary.
3. Remove the cover (see “Removing and installing the cover” on page 119).
4. Remove the DIMM air baffle (see “Removing and installing the DIMM air baffle” on page 121).
5. Open the retaining clip 2 on each end of the DIMM connector.
Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close
the clips gently.
6. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the
outside of the server. Then, remove the DIMM from the package.
7. Turn the DIMM 1 so that the DIMM keys align correctly with the connector (see “System-board internal
connectors” on page 108 for the locations of the DIMM connectors).
8. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of
the DIMM connector .
9. Firmly press the DIMM straight down into the connector by applying pressure on both ends of the
DIMM simultaneously. The retaining clips 2 snap into the locked position when the DIMM is firmly
seated in the connector.
Note: If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly
inserted; open the retaining clips, remove the DIMM, and then reinsert it.
10. Go to “Completing the FRU replacement” on page 172.
Replacing hard disk drives
Locate the documentation that comes with the hard disk drive and first follow those instructions. Determine
if you are working with a simple-swap or a hot-swap hard disk drive.
To replace a hard disk drive, complete the appropriate procedures for your drive:
Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place
and fully closed whenever you install or remove a hard disk drive.
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Note: If a RAID controller or PCI card is installed, you might have to reconfigure the disk arrays after you
install or remove hard disk drives. See the documentation that comes with the PCI card for more information.
Removing a simple-swap Serial ATA (SATA) hard disk drive
Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server
before you remove or install a simple-swap hard disk drive.
To remove a simple-swap SATA drive from the bay, complete the following steps.
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Make sure that the server cover is in place and fully closed.
3. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.
4. Remove the filler panel 2 from the bay.
5. Pull the loops of the drive tray toward each other and pull the tray 3 out of the bay.
000000000
000000000
000000000
000000000
000000000
000000000
000
000
000
00000
00000
00000
Installing a simple-swap Serial ATA (SATA) hard disk drive
Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server
before you remove or install a simple-swap hard disk drive.
To install a simple-swap SATA hard disk drive, complete the following steps.
Note: If your server has only one simple-swap hard disk drive, make sure it is installed in the left drive bay.
Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place
and fully closed whenever you install or remove a hard disk drive.
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Make sure that the server cover is in place and fully closed.
3. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.
4. Remove the filler panel 2 from the bay if necessary.
5. Pull the loops of the drive tray toward each other, and slide the drive 3 into the server until the drive
connects to the back plate 1 .
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000000000
000000000
000000000
000000000
000000000
000000000
000
000
000
00000
00000
00000
6. Release the loops of the drive tray.
7. Insert the filler panel into the bay to cover the drive.
Note: If the server is configured for RAID operation using a RAID controller, you might have to reconfigure
your disk arrays after you install hard disk drives. See the RAID controller documentation for additional
information about RAID operation and complete instructions for using the RAID controller.
8. Go to “Completing the FRU replacement” on page 172.
Removing a hot-swap hard disk drive
The 3.5-inch drive hot-swap server models support either two SAS 3.5-inch hard disk drives or two SATA
3.5-inch hard disk drives. The 2.5-inch drive hot-swap server models support four 2.5-inch SAS hard
disk drives.
The removal and installation procedures are the same for any of these drives. The illustrations in this
procedure show 3.5-inch SAS drives.
To remove a hot-swap hard disk drive, complete the following steps.
Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place
and fully closed whenever you install or remove a hard disk drive.
1. Move the handle 1 on the drive to the open position (perpendicular to the drive).
2. Slide the release latch (gray on 3.5-inch hard drives and orange on 2.5-inch hard drives) gently to the
left to unlock the drive handle.
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000000000
000000000
000000000
000000000
000000000
000000000
3. Grasp the handle and pull the hot-swap drive assembly 2 out of the drive bay.
Installing a hot-swap hard disk drive
To install a hot-swap hard disk drive, complete the following steps.
Note: If your server has only one hot-swap hard disk drive, install it in the left or upper-left drive bay.
Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place
and fully closed whenever you install or remove a hard disk drive.
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Make sure that the server cover is in place and fully closed.
Attention: To maintain proper system cooling, do not operate the server for more than 10 minutes
without either a drive or filler panel installed in each bay.
3. Remove the filler panel from the empty drive bay if necessary.
4. Touch the static-protective package that contains the drive to any unpainted metal surface on the server.
Then, remove the drive from the static-protective package and place it on a static-protective surface.
5. Install the hard disk drive in the hot-swap bay:
a. Make sure that the tray handle is open (that is, perpendicular to the front of the drive).
b. Align the drive assembly 3 with the guide rails in the bay.
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000000000
000000000
000000000
000000000
000000000
000000000
c. Gently push the drive assembly into the bay until the drive stops.
d. Push the tray handle 2 to the closed (locked) position.
e. Check the hard disk drive status LED to make sure that the hard disk drive is operating correctly. If
the amber hard disk drive status LED for a drive is lit continuously, that drive is faulty and must be
replaced. If the green hard disk drive activity LED is flashing, the drive is being accessed.
Note: If the server is configured for RAID operation using a RAID controller, you might have to reconfigure
your disk arrays after you install hard disk drives. See the RAID controller documentation for additional
information about RAID operation and complete instructions for using the RAID controller.
6. Go to “Completing the FRU replacement” on page 172.
Replacing a PCI card
To replace a PCI card, use the following procedures:
Removing a PCI card
To remove a PCI card, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect all power cords.
3. Remove the server from the rack and remove the cover (see “Removing and installing the cover” on
page 119).
4. Disconnect any cables from the PCI card.
5. Remove the riser-card assembly (see “Removing the riser-card assembly” on page 156).
6. If the riser-card assembly is an optional PCI-X riser-card assembly, disconnect the riser-card power cable
from the riser-card assembly.
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1
PCI-X power cable
2
PCI-X slot
7. Grasp the riser-card assembly at the front grip point and rear edges and lift to remove it from the server.
8. Place the riser-card assembly on a flat, static-protective surface.
9. Carefully grasp the PCI card by its top edge or upper corners, and pull the PCI card from the riser-card
assembly.
00000000
00000000
00000000
00
00000000
00
00
1
Expansion-slot cover
5
PCI card
2
Expansion slot 2
6
Guide channels
3
Expansion slot 1
7
Riser-card assembly
4
Expansion-slot cover
8
PCI card
10. If you are instructed to return the PCI card, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.
11. Go to “Completing the FRU replacement” on page 172.
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Installing a PCI card
To install a PCI card, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect the power cords and all external cables; then,
remove the server cover (see “Removing and installing the cover” on page 119).
3. If you have installed an optional PCI-X riser-card assembly 2 , disconnect the riser-card power cable 1
from the riser-card assembly.
00000000
00000000
00000000
00
00000000
00
00
1
Expansion-slot cover
5
PCI card
2
Expansion slot 2
6
Guide channels
3
Expansion slot 1
7
Riser-card assembly
4
Expansion-slot cover
8
PCI card
4. Grasp the riser card at the front grip point and rear edges; then, lift to remove the riser-card assembly.
Place the riser-card assembly 7 on a flat, static-protective surface.
5. Remove the expansion-slot cover on the slot that you intend to use.
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Attention: PCI expansion-slot covers must be installed on all vacant slots. This maintains the electronic
emissions characteristics of the server and ensures proper cooling of server components.
6. Follow the instructions that come with the PCI card to set any jumpers or switches.
Attention: When you install an PCI card, make sure that it is completely and correctly seated in the
expansion slot in the riser card. Incomplete insertion might cause damage to the riser card, system
board, or the PCI card when you turn on the server.
7. Insert the PCI card 5 into the riser-card assembly, aligning the edge connector on the PCI card with the
connector on the riser-card assembly. Press the edge of the connector firmly into the riser-card assembly.
Make sure that the PCI card snaps into the riser-card assembly securely. Important: Make sure that the
U-shaped opening in the metal PCI card bracket 4 engages the tab 2 on the expansion-slot bracket 1 .
Attention: When you install an PCI card, make sure that the PCI card is correctly seated in the riser-card
assembly and that the riser-card assembly is securely seated in the riser-card connector on the system
board before you turn on the server. An incorrectly seated PCI card might cause damage to the system
board, the riser-card assembly, or the PCI card.
8. Reinstall the riser-card assembly in the server (see “Installing the riser-card assembly” on page 157).
9. If you have installed a PCI-X riser-card assembly 2 in the server, reconnect the riser-card power cable
2 to the riser-card assembly.
10. Go to “Completing the FRU replacement” on page 172.
Replacing a USB embedded hypervisor flash device
To replace a hypervisor flash device, complete the following procedures:
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Removing a USB embedded hypervisor flash device
To remove a hypervisor flash device, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect the power cords.
3. Remove the cover (see “Removing and installing the cover” on page 119).
4. Remove the riser-card assembly (see “Removing the riser-card assembly” on page 156).
5. Unlock the retention latch on the USB connector by squeezing the two retention clips toward each other
(see “System-board internal connectors” on page 108.
6. Grasp the flash device and pull to remove it from the connector.
7. Press down on the retention latch to return it to the locked position.
8. If you are instructed to return the flash device, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.
Installing a USB embedded hypervisor flash device
To install a hypervisor flash device, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect the power cords.
3. Remove the cover (see “Removing and installing the cover” on page 119).
4. Remove the riser-card assembly (see “Removing the riser-card assembly” on page 156) (see
“System-board internal connectors” on page 108.
5. Unlock the retention latch on the USB connector by squeezing the two retention clips toward each other
(see “System-board internal connectors” on page 108.
6. Align the flash device with the USB connector on the system board and push it into the USB connector
until it is firmly seated.
7. Press down on the retention latch to lock the flash device into the USB connector.
8. Install the riser-card assembly (see “Installing the riser-card assembly” on page 157).
9. Go to “Completing the FRU replacement” on page 172.
Replacing the operator information panel assembly
To replace the operator information panel assembly, use the following procedures:
Removing the operator information panel assembly
To remove the operator information panel assembly, complete the following steps.
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
3. Remove the server from the rack and remove the cover (see “Removing and installing the cover” on
page 119).
4. Disconnect both cables from the operator information panel assembly.
5. Remove the screws that secure the operator information panel assembly to the DVD bay housing.
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6. Lift the operator information panel assembly out of the server.
7. If you are instructed to return the operator information panel assembly, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.
Installing the operator information panel assembly
To install the replacement operator information panel assembly, complete the following steps:
1. Guide the operator information panel assembly into position on top of the DVD bay housing. Make sure
that the LEDs and the USB connectors are aligned with the openings in the bezel and that the holes in
the board align with the screw holes in the top of the bay housing.
2. Use the screws that you removed earlier to secure the operator information panel assembly onto the
top of the DVD bay housing.
3. Reconnect both cables to the operator information panel assembly.
1
Operator information panel assembly
2
Front panel USB connector
3
Operator information panel connector
4. Go to “Completing the FRU replacement” on page 172.
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Replacing the drive cage
To replace the drive cage, use the following procedures:
Removing the drive cage
The following illustration shows removing a simple-swap 3.5-inch drive cage.
0000
0000
0000
0000
0000
0000
The following illustration shows removing a hot-swap 3.5-inch drive cage.
The following illustration shows removing a hot-swap 2.5-inch drive cage.
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To remove a drive cage, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.
3. Remove the hard disk drives from the cage (see “Replacing hard disk drives” on page 126.
4. Remove the cover (see “Removing and installing the cover” on page 119).
Attention: To ensure proper cooling and airflow, do not operate the server for more than 30 minutes
with the cover removed.
5. Remove the hard disk drive backplane or back plate:
• 2.5-inch drive models: Remove the hard disk drive backplane from the cage. See “Replacing the
SAS/SATA hard disk drive back plate or backplane” on page 153 for instructions.
• 3.5-inch drive models: Remove the hard disk drive backplane or back plate from the cage. See
“Replacing the SAS/SATA hard disk drive back plate or backplane” on page 153 for instructions.
6. Remove the screws that hold the drive cage in place.
7. Slide the drive cage forward and remove it from the server.
8. If you are instructed to return the drive cage, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.
Installing the drive cage
The following illustration shows installing a simple-swap 3.5-inch drive cage.
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0000
0000
0000
0000
0000
0000
The following illustration shows installing a hot-swap 3.5-inch drive cage.
The following illustration shows installing a hot-swap 2.5-inch drive cage.
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To install a drive cage, complete the following steps:
1. Make sure that the backplane or back plate is removed from the drive cage. (See “Removing the
backplane or back plate (3.5-inch drives)” on page 153 or “Removing the SAS backplane (2.5-inch
drives)” on page 155 for instructions, as applicable.)
2. Line up the drive cage with the drive bays on the front of the server.
3. Push the drive cage into the server until it stops.
4. Align the holes in the top of the drive cage with the holes in the top of the chassis; then, insert the
screws that secure the drive cage to the chassis.
5. Install the backplane or back plate. (See “Installing the backplane or back plate (3.5-inch drives)” on
page 153 or “Installing the SAS backplane (2.5-inch drives)” on page 155 for instructions, as applicable.)
6. Install the hard disk drives.
7. Go to “Completing the FRU replacement” on page 172.
Replacing the microprocessor and heat sink
The following notes describe the type of microprocessor that the server supports and other information that
you must consider when you install a microprocessor:
• The server supports one Intel land grid array (LGA) 1156 dual-core or quad-core microprocessor. The
type, speed, and L3 cache of the microprocessor depends on the server model.
• Read the documentation that comes with the microprocessor to determine whether you have to update
the server firmware. To download the most current level of server firmware, go to
http://www.lenovo.com/support.
• The microprocessor uses an integrated voltage regulator on the system board.
Removing the microprocessor
To remove the microprocessor, complete the following steps.
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
3. Remove the server from the rack; then, remove the cover (see “Removing and installing the cover” on
page 119).
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4. Remove the DIMM air baffle (see “Removing and installing the DIMM air baffle” on page 121).
5. Remove the heat sink.
CAUTION:
The heat sink may become very hot during normal operation. Allow time for the heat sink to cool
down before you touch it.
a. Loosen the screw on one side of the heat sink to break the seal with the microprocessor.
b. Press firmly on the captive screws and loosen them with a screwdriver.
c. Use your fingers to gently pull the heat sink from the microprocessor.
6. Lift the heat sink out of the server. After removal, place the heat sink on its side on a clean, flat surface.
7. Release the microprocessor retention latch 2 by pressing down on the end, moving it to the side, and
releasing it to the open (up) position.
8. Open the microprocessor bracket frame 3 by lifting up the tab on the top edge. Keep the bracket
frame in the open position.
Attention: Handle the microprocessor carefully. Dropping the microprocessor during removal can
damage the contacts. Also, contaminants on the microprocessor contacts, such as oil from your skin,
can cause connection failures between the contacts and the socket.
9. Remove the microprocessor:
a. Carefully lift the microprocessor 1 straight up and out of the socket, without touching the
microprocessor contacts.
b. Place the microprocessor on a static-protective surface
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10. If you are instructed to return the microprocessor, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.
Installing the microprocessor
The following notes describe the type of microprocessor that the server supports and other information that
you must consider when you install a microprocessor and heat sink:
• If you have to replace a microprocessor, call for service.
• Read the documentation that comes with the microprocessor, so that you can determine whether you
have to update the server firmware. To download the latest level of server firmware and other code
updates for your server, go to
http://www.lenovo.com/support.
• The microprocessor speeds are automatically set for this server; therefore, you do not have to set any
microprocessor frequency-selection jumpers or switches.
• If the thermal-grease protective cover (for example, a plastic cap or tape liner) is removed from the heat
sink, do not touch the thermal grease on the bottom of the heat sink or set down the heat sink. For more
information about applying or working with thermal grease, see “Thermal grease” on page 142.
Note: Removing the heat sink from the microprocessor destroys the even distribution of the thermal
grease and requires replacing the thermal grease.
To install the replacement microprocessor, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Make sure that the microprocessor bracket frame and release latch are both fully open.
Attention:
• When you handle static-sensitive devices, take precautions to avoid damage from static electricity.
For details about handling these devices, see “Handling static-sensitive devices” on page 117.
• The microprocessor contacts are fragile; handle the microprocessor very carefully. Do not touch the
microprocessor contacts with your skin.
• The microprocessor fits only one way on the socket.
3. Align the microprocessor 1 with the socket (note the alignment mark 2 and the position of the notches);
then, carefully place the microprocessor on the socket, close the microprocessor bracket frame 4 ,
and close the microprocessor release latch 3 .
4. Gently lower the heat sink on the microprocessor.
5. Install the heat sink on the microprocessor.
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Attention: Do not touch the thermal material on the bottom of the heat sink. Touching the thermal
material will contaminate it. If the thermal material on the microprocessor or heat sink becomes
contaminated, contact your service technician.
a. Make sure that the thermal material is still on the bottom of the heat sink; then, align the heat
sink so that the arrows on the label point toward the DIMMs and place the heat sink on top of the
microprocessor, thermal material side down.
b. Align the screw holes 1 on the heat sink with the holes on the system board 3 Following is an
illustration of the heat sink orientation.
Heatsink
Orientation
DIMMs
DIMMs
c. Tighten the screws with a screwdriver, alternating among the screws until they are tight. If possible,
each screw should be rotated two full rotations at a time. Repeat until the screws are tight. Do not
overtighten the screws by using excessive force.
6. Go to “Completing the FRU replacement” on page 172.
Thermal grease
The thermal grease must be replaced whenever the heat sink has been removed from the top of the
microprocessor and is going to be reused or when debris is found in the grease.
When you are installing the heat sink on the same microprocessor that is was removed from, make sure
that the following requirements are met:
• The thermal grease on the heat sink and microprocessor is not contaminated.
• Additional thermal grease is not added to the existing thermal grease on the heat sink and microprocessor.
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Notes:
1. Read the safety information at “Important Safety Information” on page 1.
2. Read “Guidelines for trained service technicians” on page 115.
3. Read “Handling static-sensitive devices” on page 117.
To replace damaged or contaminated thermal grease on the microprocessor and heat sink, complete the
following steps:
1. Place the heat sink on a clean work surface.
2. Remove the cleaning pad from its package and unfold it completely.
3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink.
Note: Make sure that all of the thermal grease is removed.
4. Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor; then, dispose
of the cleaning pad after all of the thermal grease is removed.
5. Use the thermal-grease syringe to place 9 uniformly spaced dots 1 of 0.02 mL each on the top of
the microprocessor 2 . Make sure that the outermost dots are within 5 mm of the edge, to ensure
even distribution.
Note: 0.01mL is one tick mark on the syringe. If the grease is properly applied, approximately half
(0.22 mL) of the grease will remain in the syringe.
6. Install the heat sink onto the microprocessor as described in “Installing the microprocessor” on page 141.
Replacing the system board
To replace the system board, use the following procedures:
Removing the system board
Note: When you replace the system board, you must either update the server with the latest firmware or
restore the pre-existing firmware that the customer provides on a diskette or CD image. Make sure that you
have the latest firmware or a copy of the pre-existing firmware before you proceed.
To remove the system board, complete the following steps
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and any attached devices.
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3. Turn off the peripheral devices and disconnect all power cords; then, remove the cover (see “Removing
and installing the cover” on page 119).
Note: When you replace the system board, you must either update the server with the latest firmware or
restore the pre-existing firmware that the customer provides on a diskette or CD image. Make sure that
you have the latest firmware or a copy of the pre-existing firmware before you proceed.
4. Remove the riser-card assembly (see “Removing the riser-card assembly” on page 156).
5. Remove the IBM ServeRAID-BR10il SAS/SATA controller if one is installed (see “Removing an IBM
ServeRAID-BR10il SAS/SATA Controller” on page 158).
6. Remove the DIMM air baffle (see “Removing and installing the DIMM air baffle” on page 121).
7. Remove the heat sink and microprocessor, and set them aside on a static-protective surface for
reinstallation (see “Removing the microprocessor” on page 139).
8. Remove the memory modules and set them aside on a static-protective surface for reinstallation (see
“Replacing a memory module (DIMM)” on page 122).
Note: Make a note of the location of each DIMM as you remove it, so that you can later reinstall it in
the same connector.
9. Remove the virtual media key from the system board and set it aside (see “Replacing the virtual media
key” on page 165). You must reinstall the virtual media key on the new system board.
10. Remove the hypervisor flash device from the USB connector on the system board and set it aside (see
“Replacing a USB embedded hypervisor flash device” on page 133). You must reinstall the hypervisor
flash device on the new system board.
11. Disconnect all cables from the system board. Make a list of each cable as you disconnect it; you can
then use this as a checklist when you install the new system board.
12. Remove the screws 1 that secure the system board to the chassis, and put them in a safe place.
0000000
0000000
0000000
000
0000000
000
000
13. Lift up the system board and carefully remove it from the server, being careful not to damage any
surrounding components.
14. If you are instructed to return the system board, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.
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Installing the system board
Note: When you reassemble the components in the server, be sure to route all cables carefully so that they
are not exposed to excessive pressure.
Notes:
1. When you reassemble the components in the server, be sure to route all cables carefully so that they
are not exposed to excessive pressure.
2. When you replace the system board, you must either update the server with the latest firmware or restore
the pre-existing firmware that the customer provides on a diskette or CD image. Make sure that you
have the latest firmware or a copy of the pre-existing firmware before you proceed. See “Updating the
firmware” on page 211 “Updating the Universal Unique Identifier (UUID)” on page 168 “Updating the
DMI/SMBIOS data” on page 170 for more information.
Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is
part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you
update the code
To install the system board, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Align the system board with the chassis, and replace the screws that secure the system board.
3. Reinstall the microprocessor and heat sink (see “Installing the microprocessor” on page 141).
4. Reinstall the DIMMs (see “Installing a memory module” on page 125).
5. Reinstall the DIMM air baffle (see “Removing and installing the DIMM air baffle” on page 121).
6. If necessary, reinstall ServeRAID-BR10il SAS/SATA controller (see “Installing an IBM ServeRAID-BR10il
SAS/SATA controller” on page 159).
7. Reinstall the PCI riser-card assemblies and PCI cards, if any were installed (see “Installing the riser-card
assembly” on page 157 and “Installing a PCI card” on page 132).
8. Reinstall the virtual media key (see “Replacing the virtual media key” on page 165).
9. Reinstall the hypervisor flash device (see “Installing a USB embedded hypervisor flash device” on page
134).
10. Reconnect all cables to the system board that were disconnected.
11. Install the cover (see “Removing and installing the cover” on page 119).
12. Slide the server into the rack.
13. Reconnect the power cords and any cables that you removed.
14. Turn on the peripheral devices and the server.
Important: Perform the following updates:
• Either update the server with the latest RAID firmware or restore the pre-existing firmware from a diskette
or CD image.
• Update the UUID (see “Updating the Universal Unique Identifier (UUID)” on page 168.
• Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 170).
Replacing the power supply
This procedure is used when replacing a defective power supply.
When you remove or install the power supply, observe the following precautions.
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Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply do not turn off
the electrical current supplied to the device. The device also might have more than one power
cord. To remove all electrical current from the device, ensure that all power cords are disconnected
from the power source.
2
1
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label attached.
Hazardous voltage, current, and energy levels are present inside any component that has this label
attached. There are no serviceable parts inside these components. If you suspect a problem with
one of these parts, contact a service technician.
Removing the power supply
To remove the power supply, complete the following steps.
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Disconnect the ac power cord from the connector on the power supply. Disconnect all external cables
from the server.
3. Remove the server from the rack and remove the cover (see “Removing and installing the cover” on
page 119).
Attention: To ensure proper cooling and airflow, do not operate the server for more than 30 minutes
with the cover removed.
4. Remove the DIMM air baffle (see “Removing and installing the DIMM air baffle” on page 121).
5. Disconnect the power-supply cables from the connectors on the system board and from all devices;
then, disengage the cables from any retention-clips that secure them to the side of the power-supply.
Note: Note the routing of all power-supply cables; you will route the power-supply cables the same
way when you install the power supply.
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6. Remove the screw 2 that holds the power supply 1 to the rear of the chassis.
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7. Loosen the captive thumbscrew 3 that secures the power supply to the chassis bottom.
8. Lift the power supply out of the bay.
9. If you are instructed to return the power supply, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.
Installing the power supply
To install the replacement power supply, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Place the new power supply into the chassis.
3. Tighten the captive thumbscrew that secures the power supply to the chassis bottom.
4. Replace the screw that holds the power supply to the rear of the chassis.
5. Connect the internal power-supply cables from the power supply to the power connectors on the system
board. See “System-board internal connectors” on page 108 for the locations of the power connectors
on the system board.
• For power supply without advanced energy management, connect the power cables to power
connectors 1 and 2 on the system board.
• For high-efficient power supply with advanced energy manage, connect the power cables to power
connectors 1, 2, 3, and 4 on the system board.
6. Route the internal power-supply cables, securing them with the retention-clips.
7. Test the power supply:
a. Connect one end of the ac power cord for the new power supply into the connector on the back of the
power supply, and connect the other end of the power cord into a properly grounded electrical outlet.
b. Make sure that the standby power LED on the system board is lit (see “System-board LEDs” on page
112); if the standby power LED is not lit, discontinue this procedure and obtain a new power supply.
c. Press the power-control button. Make sure that the power-on LED on the front of the server is lit.
If the server starts, proceed to step . If the server does not start, disconnect the ac power cord and
call for service.
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8. Turn off the server and disconnect the ac power cord.
9. Connect the cables from the power supply to the internal devices.
10. Install the DIMM air baffle (see “Removing and installing the DIMM air baffle” on page 121).
11. Install the cover (see “Removing and installing the cover” on page 119).
12. Slide the server into the rack.
13. Reconnect the ac power cord into the connector on the back of the power supply.
14. Reconnect all external cables that were disconnected.
15. Connect the other end of the ac power cord into a properly grounded electrical outlet.
16. Press the power-control button (see “Turning on the server” on page 113.
17. Make sure that the power-on LED on the front of the server is lit.
Replacing a fan assembly
The server comes with five replaceable cooling fans. Use the following procedures to replace a fan.
Removing a fan assembly
To remove any of the five replaceable fans, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and all peripheral devices, and disconnect the power cords and all external cables.
3. Remove the server from the rack and remove the cover (see “Removing and installing the cover” on
page 119).
4. Reconnect the power cord; then, turn on the server.
Attention: Operating the server for extended periods of time (more than 30 minutes) with the cover
removed might damage server components.
5. Determine which fan to replace by checking the LEDs on the system board (see “System-board LEDs” on
page 112); a lit LED indicates the fan to replace.
6. Turn off the server; then, disconnect the power cord again.
7. Remove the DIMM air baffle (see “Removing and installing the DIMM air baffle” on page 121).
8. Remove the failed fan from the server:
a. Disconnect the fan cable from the system board (see “System-board internal connectors” on page
108). You may need to disengage the cables from cable retention clips. Note the routing of the fan
cable to the connector; you will have to route the fan cable the same way when you install the fan.
b. Grasp the top of the fan with your index finger and thumb and lift the fan out of the server.
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Table 14. Removing the fan
1
Fan 1
4
Fan 4
2
Fan 2
5
Fan 5
3
Fan 3
9. If you are instructed to return the fan, follow all packaging instructions, and use any packaging materials
for shipping that are supplied to you.
Installing a fan assembly
To install the replacement fan, complete the following steps:
1. Position the replacement fan so that the airflow arrow on the fan points toward the rear of the server.
Note: Correct airflow is from the front to the rear of the server.
2. Install the replacement fan in the bracket:
a. Make sure that the fan cable 1 sits in the channel on the side of the fan.
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b. In the location from which you removed the failed fan, route the fan cable into its slot 2 in the fan
bracket top.
c. Insert the fan 4 into the bracket 3 .
d. Make sure that each of the grey soft tabs on the fan is fully seated in its slot in the fan bracket.
3. Connect the replacement fan cable to the system board.
4. Go to “Completing the FRU replacement” on page 172.
Replacing the system-board battery
To replace the system-board battery, complete the following procedures:
Removing the battery
To remove the battery, complete the following steps.
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
3. Remove the cover (see “Removing and installing the cover” on page 119).
4. If necessary, lift the riser-card assembly out of the way (see “Removing the riser-card assembly” on
page 156).
5. Remove the battery:
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DIMMs
DIMMs
Heatsink
Orientation
Microprocessor
a. Use a fingernail to press the top of the battery clip away from the battery. The battery pops up
when released.
b. Use your thumb and index finger to lift the battery from the socket.
6. Dispose of the battery as required by local ordinances or regulations. See “Battery return program” on
page 225 for more information.
Installing the battery
The following notes describe information that you must consider when replacing the system-board battery in
the server.
• When replacing the system-board battery, you must replace it with a lithium battery of the same type
from the same manufacturer.
• After you replace the system-board battery, you must reconfigure the server and reset the system date
and time.
• To avoid possible danger, read and follow the following safety statement.
Statement 2
CAUTION:
When replacing the lithium battery, use only an equivalent type battery recommended by the
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manufacturer. If your system has a module containing a lithium battery, replace it only with the same
module type made by the same manufacturer. The battery contains lithium and can explode if not
properly used, handled, or disposed of. Do not:
• Throw or immerse into water
• Heat to more than 100°C (212°F)
• Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
To install the replacement battery, complete the following steps:
1. Follow any special handling and installation instructions that come with the replacement battery.
2. Insert the new battery:
a. Orient the battery so that the positive side faces up.
b. Tilt the battery so that you can insert it into the socket on the side opposite the battery clip.
c. Press the battery down into the socket until it clicks into place. Make sure that the battery clip holds
the battery securely.
3. Make sure that the riser-card assembly is fully seated in the connectors on the system board.
4. If the riser-card assembly is an optional PCI-X riser-card assembly, make sure that the riser-card power
cable 1 is connected to the riser-card assembly.
5. Install the cover (see “Removing and installing the cover” on page 119).
6. Slide the server into the rack.
7. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and
the server.
Note: You must wait approximately 1 to 3 minutes after you connect the power cord of the server to an
electrical outlet before the power-control button becomes active.
8. Start the Setup utility and reset the configuration (see “Starting the Setup Utility” on page 198 for details).
• Set the system date and time.
• Set the power-on password.
• Reconfigure the server.
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Replacing the SAS/SATA hard disk drive back plate or backplane
To replace the SAS/SATA hard disk drive backplane or back plate, complete the following procedures:
Removing the backplane or back plate (3.5-inch drives)
To remove the Serial Attached SCSI (SAS) backplane, which is also referred to as the hot-swap SAS/SATA
backplane, or to remove the simple-swap SATA back plate, complete the following steps.
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
3. Remove the server from the rack and place it on a flat, static-protective surface.
4. Pull the hard disk drives out of the server slightly to disengage them from the backplane or back plate.
5. Remove the cover (see “Removing and installing the cover” on page 119).
6. Lift the backplane or back plate 1 out of the server.
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7. Disconnect the backplane or back plate cables:
• If the server is a hot-swap model, disconnect the SAS/SATA controller signal cable from the backplane.
Note: You might want to disconnect the cable from the SAS/SATA controller first, or remove the
SAS/SATA controller from its connector, to make it easier to disconnect the cable from the backplane
or back plate.
• If the server is a simple-swap mode that contains a standard SATA back plate, disconnect the SATA
cable from the system board.
• If the server is a simple-swap model that contains a SATA RAID back plate, disconnect the SAS signal
cable from the SAS/SATA controller.
8. If you are instructed to return the backplane or back plate, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.
Installing the backplane or back plate (3.5-inch drives)
To install the replacement 3.5-inch hot-swap drives backplane or simple-swap SATA drives back plate,
complete the following steps.
Note: The following illustration shows installing the hot-swap SAS/SATA backplane.
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1
Connectors
2
Guide channels
1. Connect the power cable to the replacement backplane or back plate.
2. Reconnect the backplane or back plate cables:
• If the server is a hot-swap model, reconnect the SAS/SATA controller signal cable to the backplane.
• If the server is a simple-swap model that contains a standard SATA back plate, reconnect the SATA
cable to the system board. See “System-board internal connectors” on page 108 for the location
of the SATA connectors on the system board.
Note: Make sure that the cable drive number on the back plate matches the SATA connector number
on the system board.
•
If the server is a simple-swap model that contains a SATA RAID back plate, reconnect the SAS
signal cable to the SAS/SATA controller.
3. Slide the backplane or back plate into the card guides, making sure that any nearby wires or cables
are not trapped or pinched.
4. Press firmly until the backplane or back plate is fully seated.
5. Install the hard disk drives.
6. Go to “Completing the FRU replacement” on page 172.
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Removing the SAS backplane (2.5-inch drives)
1
Alignment
tabs
3
Alignment slots
2
Connectors
4
Connectors
To remove the 2.5-inch drives backplane, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables.
3. Remove the server from the rack and place it on a flat, static-protective surface.
4. Pull the hard disk drives out of the server slightly to disengage them from the backplane.
5. Remove the cover (see “Removing and installing the cover” on page 119).
6. Lift the backplane or back plate out of the server.
7. Disconnect the backplane cables:
• Disconnect the SAS/SATA controller cable from the backplane.
• Disconnect the power cable from the backplane.
• Disconnect the system board cable from the backplane.
8. If you are instructed to return the backplane or back plate, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.
Installing the SAS backplane (2.5-inch drives)
To install the replacement 2.5-inch hot-swap drives backplane, complete the following steps.
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1
Alignment tabs
3
Alignment slots
2
Drive connectors
4
Drive connectors
1. Connect the cables to the replacement backplane.
2. Slide the backplane into the card guides, making sure that any nearby wires or cables are not trapped
or pinched.
3. Press firmly until the backplane is fully seated and clicks into place.
4. Install the hard disk drives.
5. Go to “Completing the FRU replacement” on page 172.
Replacing the PCI riser-card assembly
To replace the PCI riser-card assembly, use the following procedures:
Removing the riser-card assembly
To remove the riser-card assembly, complete the following steps:
To remove the riser-card assembly, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.
3. Remove the server from the rack and place it on a flat, static-protective surface.
4. Remove the cover (see “Removing and installing the cover” on page 119).
5. Grasp the riser-card assembly 1 at the front and rear edges and lift to remove it from the server. Place
the riser-card assembly on a flat, static-protective surface.
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6. If the riser-card assembly is an optional PCI-X riser-card assembly, disconnect the riser-card power
cable 1 from the riser-card assembly.
7. Disconnect any cables from the PCI cards in the riser-card assembly.
8. If you are instructed to return the riser-card assembly, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.
Installing the riser-card assembly
To remove the riser-card assembly, complete the following steps:
The server comes with one riser-card assembly that contains two PCI Express connectors.
To install the riser-card assembly, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Install the PCI cards in the riser-card assembly.
3. Reconnect any PCI card cables that you disconnected when you removed the riser-card assembly.
4. If the riser-card assembly is an optional PCI-X riser-card assembly, reconnect the riser-card power cable
1 to the riser-card assembly.
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5. Carefully align the riser-card assembly with the guides on the rear of the server and with the riser-card
connectors on the system board; then, press down on the assembly. Make sure that the riser-card
assembly 1 is fully seated in the connector on the system board.
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6. Go to “Completing the FRU replacement” on page 172.
Replacing an IBM ServeRAID-BR10il SAS/SATA Controller
To replace an IBM ServeRAID-BR10il SAS/SATA Controller, use the following procedures:
Removing an IBM ServeRAID-BR10il SAS/SATA Controller
To remove an IBM ServeRAID-BR10il SAS/SATA controller from the system board, complete the following
steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.
Note: When you disconnect the power source from the server, you lose the ability to view the LEDs
because the LEDs are not lit when the power source is removed. Before you disconnect the power
source, make a note of which LEDs are lit, including the LEDs that are lit on the operation information
panel and LEDs inside the server on the system board.
3. Remove the server from the rack and place it on a flat, static-protective surface.
4. Remove the cover (see “Removing and installing the cover” on page 119).
5. Remove the riser-card assembly (see “Removing the riser-card assembly” on page 156).
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6. Disconnect the signal cables that are attached to the SAS/SATA controller.
7. Grasp the SAS/SATA controller 1 while you press outward on the plastic tabs.
8. Pull out the SAS/SATA controller from the connector 2 on the system board.
9. If you are instructed to return the SAS/SATA controller, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.
Installing an IBM ServeRAID-BR10il SAS/SATA controller
Read the following notes before installing the ServeRAID-BR10il SAS/SATA controller.
Notes:
1. Some server models come with an IBM ServeRAID-BR10il SAS/SATA Controller installed. The controller
can be installed only in the dedicated slot on the system board (see “System-board optional-device
connectors” on page 109 for the location of the connector). Use the following procedures to install the
controller if your server model did not come with this controller installed or to replace a failing controller.
2. The IBM ServeRAID-BR10il SAS/SATA controller enables integrated RAID levels 0, 1, and 1E capability
on hot-swap hard disk drives. For configuration information, see the RAID documentation at
http://www.lenovo.com/support.
3. Important: To ensure that any of your ServeRAID controllers function properly on UEFI-based servers,
make sure that the controller firmware and supporting device drivers are updated to at least 11.x.x-XXX.
Attention: Some cluster solutions require specific code levels or coordinated code updates. If the device
is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before
you update the code.
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.
Note: When you disconnect the power source from the server, you lose the ability to view the LEDs
because the LEDs are not lit when the power source is removed. Before you disconnect the power
source, make a note of which LEDs are lit, including the LEDs that are lit on the operation information
panel and LEDs inside the server on the system board.
3. Remove the server from the rack and place it on a flat, static-protective surface.
4. Remove the cover (see “Removing and installing the cover” on page 119).
5. Remove the riser-card assembly (see “Removing the riser-card assembly” on page 156).
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6. Touch the static-protective package that contains the new ServeRAID-BR10il SAS/SATA controller to
any unpainted surface on the outside of the server; then, grasp the controller by the top edge or upper
corners of the controller and remove it from the package.
7. Align the ServeRAID controller 1 so that the keys align correctly with the connector 2 on the system
board.
8. Insert the ServeRAID controller into the connector on the system board until it is firmly seated. The
retention bracket secures the ServeRAID controller in place when the controller is firmly seated into
the connector on the system board.
Attention: Incomplete insertion might cause damage to the server or the controller.
9. Route the signal cables from the drive backplane through the fan cage hole (between fans 1 and 2)
as shown in the following illustration.
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10. Connect the signal cable that is attached to the drive backplane 1 to the ServeRAID controller connector
2.
11. Replace the riser-card assembly (see “Installing the riser-card assembly” on page 157).
Note: When you restart the server, you are prompted to import the existing RAID configuration to the new
ServeRAID controller.
12. Go to “Completing the FRU replacement” on page 172.
Replacing the DVD drive cable
To replace the optical drive cable, complete the following procedures:
Removing the DVD drive cable
To remove the DVD drive cable, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect all power cords.
3. Remove the cover (see “Removing and installing the cover” on page 119).
4. Remove the riser-card assembly (see “Replacing the PCI riser-card assembly” on page 156).
5. Remove the DVD drive (see “Replacing a DVD drive” on page 163).
6. From the front of the server, press the cable connector latch 1 and slide the DVD drive cable to the
unlock position; then, slide the cable connector to the right and pull the cable out from the connector.
7. Remove the cable from the DVD drive cage connector.
8. Disconnect the DVD drive power cable from the power supply cable.
9. If you are instructed to return the DVD drive cable, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.
Installing the DVD drive cable
To install the DVD drive cable, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.
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3. Align the cable connector with the connector on the rear of the DVD drive cage and press the cable
connector into the DVD drive cage connector until it is firmly seated.
4. Pull the cable connector latch 2 up and hold it there while you slide the cable connector to the lock
position; then, slide the cable connector latch down to lock the cable in place.
The following illustration shows cable routing for the DVD drive cable.
Note: Route the DVD drive cable 2 through the fan cage hole on the left of fan 1.
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5. Connect the DVD drive cable to the system board connector 1 .
6. Reconnect the DVD drive power cable to the power supply cable.
7. Reinstall the DVD drive (see “Replacing a DVD drive” on page 163).
8. Reinstall the riser-card assembly (see “Installing the riser-card assembly” on page 157).
9. Go to “Completing the FRU replacement” on page 172.
Replacing a DVD drive
To replace a DVD drive, complete the following procedures:
Removing a DVD drive
To remove a DVD drive, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect all power cords.
3. Remove the cover (see “Removing and installing the cover” on page 119).
4. Pull the release tab 1 (the rear of the drive-retention clip) toward the right side of the server to release
the clip; then, while you pull the tab, push the drive out of the bay.
Note: You might have to push the right-rear corner of the drive toward the front of the server to move
the drive initially.
5. Remove the retention clip 1 from the drive and save for future use.
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6. If you are instructed to return the DVD drive, follow all packaging instructions, and use any packaging
materials for shipping that are supplied to you.
Installing a DVD drive
The following notes describe the type of drives that the server supports and other information that you must
consider when you install a DVD drive.
• Locate the documentation that comes with the drive and follow those instructions in addition to the
instructions in this chapter.
• Make sure that you have all the cables and other equipment that are specified in the documentation that
comes with the drive.
• The server supports one ultra-slim SATA DVD drive.
To install a DVD drive, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.
3. Remove the cover (see “Removing and installing the cover” on page 119).
4. Touch the static-protective package that contains the new DVD drive to any unpainted metal surface on
the server; then, remove the drive from the package and place it on a static-protective surface.
5. Follow the instructions that come with the drive to set any jumpers or switches.
6. Attach the drive-retention clip 1 that you removed from the failing drive to the side of the new DVD drive.
Note: If you are installing a drive that contains a laser, observe the following safety precaution.
Statement 3
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CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are
installed, note the following:
• Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.
• Use of controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
7. Slide the drive into the DVD drive bay until the drive clicks into place.
8. Go to “Completing the FRU replacement” on page 172.
Replacing the virtual media key
To replace the virtual media key, complete the following procedures:
Removing the virtual media key
To remove the virtual media key, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see
“Removing and installing the cover” on page 119).
3. Grasp the virtual media key 4 and gently slide it up and off of the mounting tab 2 .
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Microprocessor
Heatsink
Orientation
DIMMs
DIMMs
4. If you are instructed to return the virtual media key, follow all packaging instructions, and use any
packaging materials for shipping that are supplied to you.
Installing the virtual media key
To install the virtual media key, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Remove the cover (see “Removing and installing the cover” on page 119).
3. Align the virtual media key 4 with the mounting tab 2 and 1 ; then slide it down the tab onto the
connector 3 on the system board. Press the virtual media key down into the connector until it is firmly
seated on the system board.
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Microprocessor
Heatsink
Orientation
DIMMs
DIMMs
4. Go to “Completing the FRU replacement” on page 172.
Replacing the PCI-X riser-card power cable
To replace the PCI-X riser-card power cable, use the following procedures:
Removing the PCI-X riser-card power cable
If an optional PCI-X riser-card assembly is installed in the server, an internal power cable for the assembly
is also installed.
To remove the PCI-X riser-card power cable, complete the following steps:
1. Read the safety information in “Important Safety Information” on page 1 and “Guidelines for trained
service technicians” on page 115.
2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables.
3. Remove the server from the rack and place it on a flat, static-protective surface.
4. Remove the cover (see “Removing and installing the cover” on page 119).
5. Remove the riser-card assembly (see “Replacing the PCI riser-card assembly” on page 156).
6. Remove the PCI card from the riser-card assembly if one is installed (see “Removing a PCI card” on
page 130).
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7. Disconnect the riser-card power cable from the PCI-X riser card.
8. If you are instructed to return the PCI-X riser-card power cable, follow all packaging instructions, and
use any packaging materials for shipping that are supplied to you.
Installing the PCI-X riser-card power cable
To install the replacement PCI-X riser-card power cable, complete the following steps.
1. Connect the riser-card power cable to the PCI-X riser-card assembly.
2. Install the adapter in the riser-card assembly (see “Installing a PCI card” on page 132).
3. Install the riser-card assembly (see “Installing the riser-card assembly” on page 157).
4. Go to “Completing the FRU replacement” on page 172.
Updating the Universal Unique Identifier (UUID)
The Universal Unique Identifier (UUID) must be updated when the system board is replaced. Use the
Advanced Settings Utility to update the UUID in the UEFI-based server. The ASU is an online tool that
supports several operating systems. Make sure that you download the version for your operating system. To
download the ASU and update the UUID, complete the following steps:
1.
Download the Advanced Settings Utility (ASU):
a. Go to http://www.lenovo.com/support.
b. Enter your product number (machine type and model number) or select Servers and Storage from
the Select your product list.
c. From Family list, select ThinkServer RS210;, and click Continue.
d. Click Downloads and drivers to link to the ASU program.
2. ASU sets the UUID in the Integrated Management Module (IMM). Select one of the following methods to
access the Integrated Management Module (IMM) to set the UUID:
• Online from the target system (LAN or keyboard console style (KCS) access)
• Remote access to the target system (LAN based)
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3. Copy and unpack the ASU package, which also includes other required files, to the server. Make sure
that you unpack the ASU and the required files to the same directory. In addition to the application
executable (asu or asu64), the following files are required:
• For Windows based operating systems:
– ibm_rndis_server_os.inf
– device.cat
• For Linux based operating systems:
– cdc_interface.sh
4. After you install ASU, use the following command syntax to set the UUID: asu set
SYSTEM_PROD_DATA.SysInfoUUID <uuid_value> [access_method]
Where:
<uuid_value>
Up to 16-byte hexadecimal value assigned by you.
[access_method]
The access method that you selected to use from
the following methods:
• Online authenticated LAN access, type the command: [host <imm_internal_ip>] [user
<imm_user_id>][password <imm_password>]
Where:
imm_internal_ip
The IMM internal LAN/USB IP address. The
default value is 169.254.95.118.
imm_user_id
The IMM account (1 of 12 accounts). The default
value is USERID.
imm_password
The IMM account password (1 of 12 accounts).
The default value is PASSW0RD (with a zero 0
not an O).
Note: If you do not specify any of these parameters, ASU will use the default values. When the default
values are used and ASU is unable to access the IMM using the online authenticated LAN access
method, ASU will automatically use the unauthenticated KCS access method.
The following commands are examples of using the userid and password default values and not
using the default values:
Example that does not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SYsInfoUUID <uuid_value> user <user_id>
password <password>
Example that does use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value>
• Online KCS access (unauthenticated and user restricted): You do not need to specify a value for
access_method when you use this access method.
Example:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value>
The KCS access method uses the IPMI/KCS interface. This method requires that the IPMI driver
be installed. Some operating systems have the IPMI driver installed by default. ASU provides the
corresponding mapping layer. See the Advanced Settings Utility Users Guide for more details. You
can access the ASU Users Guide from the Lenovo support Web site.
a. Go to http://www.lenovo.com/support.
b. Enter your product number (machine type and model number) or select Servers and Storage
from the Select your product list.
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c. From Family list, select ThinkServer RS210;, and click Continue.
d. Click Downloads and drivers.
e. Click User's guides and manuals to link to the ASU Users Guide.
• Remote LAN access, type the command:
Note: When using the remote LAN access method to access IMM using the LAN from a client, the
host and the imm_external_ip address are required parameters.
host <imm_external_ip> [user <imm_user_id>[[password <imm_password>]
Where:
imm_external_ip
The external IMM LAN IP address. There is no
default value. This parameter is required.
imm_user_id
The IMM account (1 of 12 accounts). The default
value is USERID.
imm_password
The IMM account password (1 of 12 accounts).
The default value is PASSW0RD (with a zero 0
not an O).
The following commands are examples of using the user ID and password default values and not
using the default values:
Example that does not use the user ID and password default values:
asu set SYSTEM_PROD_DATA.SYsInfoUUID <uuid_value> host <imm_ip>
user <user_id> password <password>
Example that does use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value> host <imm_ip>
5. Restart the server.
Updating the DMI/SMBIOS data
The Desktop Management Interface (DMI) must be updated when the system board is replaced. Use the
Advanced Settings Utility to update the DMI in the UEFI-based server. The ASU is an online tool that
supports several operating systems. Make sure that you download the version for your operating system. To
download the ASU and update the DMI, complete the following steps.
1.
Download the Advanced Settings Utility (ASU):
a. Go to http://www.lenovo.com/support.
b. Enter your product number (machine type and model number) or select Servers and Storage from
the Select your product list.
c. From Family list, select ThinkServer RS210;, and click Continue.
d. Click Downloads and drivers to link to the ASU program.
2. ASU sets the DMI in the Integrated Management Module (IMM). Select one of the following methods to
access the Integrated Management Module (IMM) to set the DMI:
• Online from the target system (LAN or keyboard console style (KCS) access)
• Remote access to the target system (LAN based)
3. Copy and unpack the ASU package, which also includes other required files, to the server. Make sure
that you unpack the ASU and the required files to the same directory. In addition to the application
executable (asu or asu64), the following files are required:
• For Windows based operating systems:
– ibm_rndis_server_os.inf
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Hardware Maintenance Manual
– device.cat
• For Linux based operating systems:
– cdc_interface.sh
4. After you install ASU, Type the following commands to set the DMI:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> [access_method]asu
set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> [access_method]asu set
SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> [access_method]
Where:
<m/t_model>
The server machine type and model number. Type
mtm xxxxyy, where xxxx is the machine type and
yyy is the server model number.
<s/n>
The serial number on the server. Type sn zzzzzzz,
where zzzzzzz is the serial number.
<asset_method>
The server asset tag number. Type asset
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa, where
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset
tag number.
[access_method]
The access method that you select to use from
the following methods:
• Online authenticated LAN access, type the command: [host <imm_internal_ip>] [user
<imm_user_id>][password <imm_password>]
Where:
imm_internal_ip
The IMM internal LAN/USB IP address. The
default value is 169.254.95.118.
imm_user_id
The IMM account (1 of 12 accounts). The default
value is USERID.
imm_password
The IMM account password (1 of 12 accounts).
The default value is PASSW0RD (with a zero 0
not an O).
Note: If you do not specify any of these parameters, ASU will use the default values. When the default
values are used and ASU is unable to access the IMM using the online authenticated LAN access
method, ASU will automatically use the following unauthenticated KCS access method.
The following commands are examples of using the userid and password default values and not
using the default values:
Examples that do not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SYsInfoProdName <m/t_model>
user <imm_user_id> password <imm_password>asu set SYSTEM_PROD_DATA.SYsInfoSerialNum <s/n> user <imm_user_id>
password <imm_password>asu set SYSTEM_PROD_DATA.SYsEncloseAssetTag <asset_tag>
user <imm_user_id> password <imm_password>
Examples that do use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>asu set SYSTEM_PROD_DATA.SysInfoSerialNum
<s/n>asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag>
• Online KCS access (unauthenticated and user restricted): You do not need to specify a value for
access_method when you use this access method.
The KCS access method uses the IPMI/KCS interface. This method requires that the IPMI driver
be installed. Some operating systems have the IPMI driver installed by default. ASU provides the
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corresponding mapping layer. To see the Advanced Setti