Cortelco 2750 Telephone User Manual

OWNER’S INSTRUCTION
MANUAL
Four Line Auto-Attendant/Answering System
MODEL 2750
2750 User Guide Version 1.3
Table of Contents
We want you to know all about your new Telephone......................................................................1
2750 FEATURE LIST.....................................................................................................................2
IMPORTANT SAFETY INSTRUCTIONS....................................................................................4
1. UNPACKING AND INSTALLATION.......................................................................................5
1.1. Box Contents.......................................................................................................................5
1.2. Telephone Part Identification...............................................................................................6
1.3. INSTALLATION.................................................................................................................7
1.3.1. Identify Your Existing Wiring System........................................................................7
1.3.2. Plan Your Installation.................................................................................................7
1.3.3. Standard Installation:..................................................................................................7
1.3.4. Installations with Private Lines and Unconnected Lines:..........................................7
1.3.5. Desk Mount................................................................................................................7
1.3.6. Wall Mount.................................................................................................................7
1.3.7. Assign a Station Number............................................................................................8
1.3.8. Connect Cords to Telephone.......................................................................................8
1.3.9. Install Batteries (Optional)........................................................................................8
1.3.10. Verify Proper Installation..........................................................................................9
2. SYSTEM PROGRAMMING......................................................................................................9
2.1. Station Number Assignment................................................................................................9
2.2. Station Name Assignment....................................................................................................9
2.3. Line Configuration/Type....................................................................................................10
2.3.1. To Set Connections/Configuration............................................................................11
2.4. Loop Voltage Detector.......................................................................................................11
2.4.1. To Set Loop Voltage Detector...................................................................................11
2.5. Ringer Configuration.........................................................................................................12
2.5.1. To choose how each line will ring:...........................................................................12
2.5.2. Setting Distinctive Ringing......................................................................................12
2.5.3. Setting Off-Hook Ringing........................................................................................13
2.6. Intercom Call Response.....................................................................................................13
2.6.1. To choose how your phone will respond to intercom calls:.....................................13
2.7. Automatic Line Selection..................................................................................................14
2.7.1. To Set Automatic Line Selection:.............................................................................14
2.8. Toll Restriction..................................................................................................................14
2.8.1. To set the system’s toll restriction access code:........................................................14
2.8.2. Turning toll restriction on/off at a particular telephone:...........................................15
2.8.2.1. To set the restricted numbers at a particular telephone:..................................15
2.8.2.2. To completely restrict specific lines at a telephone:.......................................15
2.8.2.3. To set the allowed numbers at a particular telephone:.....................................16
2.9. System Privacy..................................................................................................................16
2.9.1. To Change the Privacy Setting.................................................................................17
2.10. Dialing Mode...................................................................................................................17
2.11. Area Codes.......................................................................................................................17
2.11.1. To enter HOME, LOCAL, and “1 PLUS 7” area codes.........................................18
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2750 User Guide Version 1.3
3. MEMORY SETTINGS..............................................................................................................18
3.1. Memory Features...............................................................................................................18
3.1.1. Storing a hyphen into memory.................................................................................18
3.1.2. Storing a dialing pause into memory........................................................................18
3.1.3. Storing a flash into memory.....................................................................................18
3.1.4. Storing temporary tone dialing into memory...........................................................18
3.1.5. Storing one of the last five numbers dialed into memory.........................................18
3.1.6. Storing a Caller ID number into memory.................................................................19
3.2. To store a personal directory dial number.........................................................................19
3.3. To Store Caller ID Records................................................................................................19
3.4. To Store the Centrex Prefix...............................................................................................19
3.4.1. To Set Centrex Prefix................................................................................................19
3.5. Erase Numbers Stored in Memory....................................................................................20
3.6. Erase Toll Restrictions.......................................................................................................20
3.7. Erase All Feature Settings..................................................................................................20
3.8. Reset Default Settings........................................................................................................20
4. MISCELLANEOUS SETTINGS..............................................................................................21
4.1. Time and Date....................................................................................................................21
4.2. Message Waiting Lamp......................................................................................................21
4.2.1. Message Waiting Line Selection...............................................................................21
4.2.2. Message Waiting Mode Selection.............................................................................21
4.3. Caller ID on Call Waiting (CIDCW) Sensitivity...............................................................22
4.4. Hold Call Reminder...........................................................................................................22
4.5. Adjusting Auto Hold Drop Time........................................................................................22
4.6. Adjusting Flash Timer........................................................................................................22
5. ANSWERING SYSTEM..........................................................................................................23
5.1. Setting Answering Option..................................................................................................23
5.1.1. Answering Machine..................................................................................................23
5.1.2. Recording your Out Going Message (OGM) for Answering Machine....................23
5.1.2.1. Reviewing your OGM.....................................................................................23
5.1.2.2. Erasing your OGM..........................................................................................23
5.1.2.3. Changing your OGM.......................................................................................24
5.1.3. Setting Your Telephone's Pickup Delay....................................................................24
5.1.4. Setting Toll Saver.....................................................................................................24
5.1.5. New Message Beep..................................................................................................24
5.1.6. Remote Code............................................................................................................25
5.1.7. Setting Message Length............................................................................................25
5.2. Auto-Attendant..................................................................................................................25
5.2.1. Set up the Auto Attendant.........................................................................................26
5.2.2. Record your Auto Attendant Day (OGM)................................................................26
5.2.3. Record your Auto Attendant Night (OGM)..............................................................26
5.2.4. Record your Auto Attendant Zero-Out (OGM)........................................................27
5.2.5. Setting Auto Attendant Pickup Delay......................................................................27
5.2.6. Night Timer Set........................................................................................................27
5.2.7. Setting More Than One Phone as an Auto Attendant...............................................28
5.2.8. Using Additional Auto Attendant OGMs..................................................................28
5.2.9. Setting Separate Auto Attendant OGM's for Different Lines...................................28
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2750 User Guide Version 1.3
5.2.10. Turn Off the Auto Attendant on One or More Lines..............................................29
5.2.11. Choosing the Zero-Out Action................................................................................29
5.2.12. All Transfer Feature................................................................................................29
5.2.13. Leave a Message at the Auto Attendant..................................................................29
5.2.14. Set Night Message by Line.....................................................................................29
5.2.15. Transfer Direct to Voice Mail.................................................................................30
5.2.16. Summary of Auto Attendant Actions......................................................................30
6. TELEPHONE OPERATION.....................................................................................................31
6.1. Making and Answering Calls.............................................................................................31
6.2. Redial.................................................................................................................................31
6.2.1. To redial the last phone number dialed.....................................................................31
6.2.2. To redial any of the last five phone numbers dialed.................................................31
6.3. Hold...................................................................................................................................31
6.3.1. Placing a Call on Hold..............................................................................................31
6.3.2. Making a call on another line...................................................................................31
6.3.3. Answering a call on another line..............................................................................32
6.4. Conference.........................................................................................................................32
6.4.1. Outside Calls.............................................................................................................32
6.4.2. Outside Call with Intercom Station..........................................................................32
6.5. Transfer..............................................................................................................................32
6.5.1. Attended Transfer.....................................................................................................32
6.5.2. Blind Transfer...........................................................................................................33
6.5.3. Transfer Ring............................................................................................................33
6.5.4. Personal Ring............................................................................................................33
6.6. Caller ID............................................................................................................................33
6.6.1. Incoming call............................................................................................................33
6.6.2. Call Waiting Caller ID..............................................................................................33
6.6.3. Caller List.................................................................................................................33
6.6.3.1 Reviewing Calls...............................................................................................33
6.6.3.2. Dialing Calls....................................................................................................34
6.6.3.3. Deleting Numbers............................................................................................34
6.7. Volume Levels...................................................................................................................34
6.7.1. Ringer.......................................................................................................................34
6.7.2. Handset.....................................................................................................................34
6.7.3. Speakerphone............................................................................................................35
6.7.4. Intercom Speaker......................................................................................................35
6.7.5. Discrete alert.............................................................................................................35
6.8. Voice Mail (Message Waiting)...........................................................................................35
6.8.1. Accessing Messages.................................................................................................35
6.8.2. Resetting MSG Lamp...............................................................................................35
6.9. Flash...................................................................................................................................36
6.10. Mute.................................................................................................................................36
6.11. Do Not Disturb (DND)....................................................................................................36
6.12. Line Reserve....................................................................................................................36
6.13. Call Privacy.....................................................................................................................37
6.14. Toll Restriction................................................................................................................37
6.14.1. Toll Restriction Removal (Single Call).................................................................37
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2750 User Guide Version 1.3
6.14.2. Toll Restriction Removal (Single Station).............................................................37
6.15. Timer................................................................................................................................37
6.15.1. Elapsed Call Time...................................................................................................37
6.15.2. Timer Reset.............................................................................................................38
6.15.3. Elapsed Call Time (Previous Calls)........................................................................38
6.16. Headset............................................................................................................................38
6.17. Directory Card.................................................................................................................38
6.18. Personal Directory...........................................................................................................38
6.19. Pre-dialing........................................................................................................................38
6.20. Intercom Calls..................................................................................................................38
6.20.1. Intercom while Idle.................................................................................................39
6.20.2. Intercom while on an Outside Call.........................................................................39
6.20.3. Answering Intercom Calls......................................................................................39
6.20.3.1. Intercom Ring...............................................................................................39
6.20.3.2. Intercom Voice..............................................................................................39
6.20.3.3. Intercom Handsfree......................................................................................39
6.20.3.4. Answering an Intercom Call while on an Outside Call................................39
6.21. Paging..............................................................................................................................39
6.21.1. Single Page............................................................................................................39
6.21.2. All Page..................................................................................................................40
6.21.3. Answering Pages.....................................................................................................40
6.21.3.1. Single Page....................................................................................................40
6.21.3.2. All Page.........................................................................................................40
6.21.4. Blocking Pages.......................................................................................................40
6.22. Room Monitoring............................................................................................................40
7. USING YOUR TELEPHONE'S ANSWERING SYSTEM......................................................41
7.1. Listening to your Messages...............................................................................................41
7.1.1. Play Messages...........................................................................................................41
7.1.2. Stop Message Playback............................................................................................41
7.1.3. Pause Message Playback..........................................................................................41
7.1.4. Repeat a Message ...................................................................................................42
7.1.5. Skip to the next Message .......................................................................................42
7.1.6. Jump back ...............................................................................................................42
7.1.7. Jump Forward...........................................................................................................42
7.1.8. Saving a Message as New.........................................................................................42
7.1.9. Message Auto Save ...............................................................................................42
7.1.10. Speed Message Up..................................................................................................42
7.1.11. Slow Down Message .............................................................................................42
7.1.12. Using Dial Pad ......................................................................................................42
7.1.13. Erasing Messages...................................................................................................43
7.1.13.1. To Erase A Message.......................................................................................43
7.1.13.2. To Erase All Messages ..................................................................................43
7.1.14. Recording A Memo or Conversation......................................................................43
7.1.14.1. Recording a Memo........................................................................................43
7.1.14.2. Recording a Telephone Conversation. ..........................................................43
7.1.15. Screening Calls ....................................................................................................43
7.2. Auto Attendant Overview..................................................................................................43
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2750 User Guide Version 1.3
7.3. To Repeat an Auto Attendant OGM...................................................................................44
8. USING STANARD TELEPHONES.........................................................................................44
8.1. Line Status and Calls on Hold...........................................................................................44
8.2. Call Privacy.......................................................................................................................44
8.3. Intercom.............................................................................................................................44
8.4. Fax Machines and Modems...............................................................................................44
9. BATTERIES..............................................................................................................................45
9.1. Battery Replacement..........................................................................................................45
9.2. Power Failure Operation....................................................................................................45
APPENDIX A................................................................................................................................46
Menu Tree.................................................................................................................................46
APPENDIX B................................................................................................................................50
Installation Worksheet..............................................................................................................50
APPENDIX C................................................................................................................................51
Toll Restriction Worksheet.......................................................................................................51
APPENDIX D...............................................................................................................................52
Trouble Shooting Guide............................................................................................................52
FCC INFORMATION...................................................................................................................53
TELEPHONE REPAIR.................................................................................................................54
LIMITED WARRANTY...............................................................................................................55
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2750 User Guide Version 1.3
THANK YOU
FOR PURCHASING THE
2750
Four Line Auto-Attendant/Answering Telephone
We want you to know all about your new Telephone.
How to install it, the features it provides, and the services you can expect from its use. We have
included this information in your Owner’s Instruction Manual.
The 2750 is one of our new Series 7 Telephones. It is a stand alone 4-Line Telephone or part of a 4Line system consisting of up to 16 stations of 2740's, 2742's, or 2750's. The 2740 is our base unit. It
has 4 line buttons, Intercom, Conference, Page, Transfer, Mute, Headset, Flash, Redial, Hold, 5
memory dial buttons, 40 Number Personal Directory, Type II Caller ID, Speakerphone, and 2.5mm
Headset Jack.
The 2742 Analog Adapter will support attaching an analog telephone to your 4-Line system. For
example you can connect a cordless telephone, fax machine, or modem. These units will have an
extension number and can share all 4 lines.
The next telephone in our system is the model 2750. The 2750 has all of the features of the 2740 plus
an Answering System. This Answering System can either function as an answering machine with 60
minutes of recording time or as an Auto Attendant for your system.
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2750 User Guide Version 1.3
2750 FEATURE LIST
EXPANDABLE UP TO 16 PHONES - All telephones
are compatible with each other and can accommodate
up to 4 lines. You can have up to 16 phones working
together.
FULL-FEATURED INTERCOM - Call any other
phone in your system with ease. You can even answer
intercom calls "hands-free" via speakerphone.
PAGING - Make a voice announcement through the
speaker of a particular phone, or through all the
telephones at once.
TOLL RESTRICTION - Allows you to restrict
specific numbers and prevent unauthorized calls.
CALL PRIVACY ON/OFF - Prevents others from
joining or listening to your call.
AUTOMATIC LINE SELECTION - Allows you to
choose which line is automatically selected when
making an outside call.
MEMORY DIAL - 40 personal directory dial
numbers.
PHONE STATUS INDICATION - See at a glance
which phones are in use.
NON-VOLATILE MEMORY - All memory dial
numbers and feature settings are stored in a static
memory which retains its contents even with no
electrical power and no battery, so they can never be
accidentally lost.
UP TO 4 LINES - Access up to four separate phone
lines at the touch of a button. You can place any call
on hold and switch to another line.
ADJUSTABLE VOLUME CONTROLS - You may
adjust the volume of the handset, speakerphone and
headset separately.
3-WAY CALL CONFERENCE - Allows you to have
a 3-way conversation between you and two others.
LINE RESERVE - Enables you to reserve a line that
is currently in use. This spares you the trouble of
constantly monitoring your telephone while waiting
for a line to become available.
TRANSFER - Answer a call and transfer it to any
phone in the system.
BACKLIT LIQUID CRYSTAL DISPLAY - Large
backlit LCD for easy viewing, even in the dark.
Shows number dialed, clock, calendar, extension in
use indication. Also displays full caller ID
information. Illuminated for easy reading.
CALL TIMER - Every call is automatically timed in
minutes and seconds. Great for account billing and
controlling long distance usage.
HEADSET JACK - A 2.5mm headset jack with a
headset button and a built-in headset amplifier make
using a headset easy and convenient.
REDIAL LIST - Redial any of the 5 most recent calls,
or just view the date and time they were made, along
with their duration.
DO NOT DISTURB - Prevents interruption by
silencing the ringers, and preventing intercom calls
and pages to your phone.
ADDITIONAL FEATURES - Battery Backup, Dual
Color Line Status Indicators, Flash, Hold, Mute,
Individual Ringer Control, Pre-dialing, Wall
Mountable, Hearing Aid Compatible.
CALLER ID CAPABILITY ON ALL 4 LINES Phone has caller ID capability for all 4 lines. You
must subscribe separately for each line on which you
want this service.
CALLER ID ON CALL WAITING - For each line
subscribed to this service, you may view the caller ID
information for all incoming calls, including Call
Waiting calls.
50 NAME AND NUMBER CALLER ID LIST Phone automatically stores the name, number, date
and time of the 50 most recent calls.
CALLER ID DISPLAY DIAL - Any number in the
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2750 User Guide Version 1.3
caller ID list can be dialed at the touch of a button.
NEW CALL LAMP/ VISUAL MESSAGE WAITING
INDICATOR - See at a glance whether you have
received any new calls since you last viewed your
caller list. Lamp also indicates any new messages in
your Telephone Company voice mailbox. This lamp
is both FSK and stutter dial tone compatible, and can
be turned on or off on a per line basis. One phone can
show waiting messages for just one phone line. You
will need multiples phones to show waiting messages
for multiple lines.
PRIVATE LINES- Allows you to have private lines at
your telephone. These lines will only appear on your
telephone.
DISTINCTIVE RINGING - You may assign a unique
distinctive ring to your line to easily distinguish your
ringing telephone from other nearby phones
BUILT IN AUTO ATTENDANT – Answers
incoming calls and directs them to other telephones in
the system.
EIGHT SELECTABLE GREETINGS - You can set
the auto attendant to give up to eight different
greetings according to the user’s input. This feature is
useful for giving specific recorded information to
callers, such as hours of operation or directions.
REMOTE ACCESS - Allows you to call in to listen
to received messages.
TRANSFER DIRECT TO VOICE MAIL - Allows
callers to leave messages directly in a person’s voice
mail, without first ringing the extension.
DIGITAL MESSAGE RECORDING – Typical 60
minute total messages length
NIGHT MESSAGE GREETINGS - A night message
can be set to play during specific hours.
LINE SPECIFIC GREETING - You can assign
separate greetings to different lines, which is useful
for personal and business lines, or for two separate
businesses that share a system.
ANSWERING SYSTEM LAMP - Flashes to indicate
3
at least one new message, lights steady to indicate
that the answering system is on.
MESSAGE AUTO SAVE - All messages are
automatically saved after you review them, until you
deliberately erase them.
MESSAGE GROUPING - When you review your
messages, the voice will announce the number of new
and saved messages, then will play all new messages,
followed by all the saved messages.
SAVE AS NEW - If you play a message that should
be heard by someone else, you may press the “Save
as New” button. The voice mail lamp will continue to
flash, and this message will be played along with any
other new messages.
ERASE - At any time while listening to a message,
you may press this button to erase it. Press this button
after all messages have been played to erase all
messages.
SCREEN CALLS - If you wish you may listen as
callers are leaving you a message. At any time you
can pick up the call if you wish.
SKIP/REPEAT - Use these buttons to jump to the
next message, or to go back to the beginning of the
current message.
BACK/FORWARD - Press these buttons to jump 2
seconds backward or forward in the currently playing
message. This is useful for getting a telephone
number you may have missed or to skip through an
unimportant part of a message.
VARIABLE SPEED MESSAGE PLAYBACK - You
may increase or decrease the speed of the message
playback, without altering the voice pitch.
RECORD MEMO/CONVERSATION - With the
press of this button, you can record a memo or your
current telephone conversation. Your recording will
be saved along with the other messages.
PAUSE - Use this button to momentarily pause
message playback.
2750 User Guide Version 1.3
PLEASE READ BEFORE INSTALLING AND USING YOUR NEW
TELEPHONE EQUIPMENT.
IMPORTANT SAFETY INSTRUCTIONS
Always follow basic safety precautions when using your telephone equipment to reduce the risk of
fire, electrical shock, and injury.
1. Read and understand all instructions in the Owner’s Instruction Manual.
2. Read all warnings and follow all instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not
use liquid or aerosol cleaners.
4. Do not use the telephone near water. For example, do not use near a bathtub, wash bowl, kitchen
sink, laundry tub, swimming pool, or in a wet basement.
5. Do not place this product on an unstable cart or stand. The product may fall causing serious
damage to the product.
6. Use only the type power source indicated on the label. If you are not sure of the type power
supply to your home, consult your dealer or local power company.
7. Do not place any objects on the telephone line cord. Do not locate the telephone where the line
cord will be walked on.
8. Do not block or cover ventilation slots and openings in the bottom of the telephone. The openings
should never be blocked by placing the telephone on a bed, sofa, rug, or other similar surfaces. The
telephone should never be placed near or over a radiator or heat register. The telephone should never be
placed in a built-in installation unless proper ventilation is provided.
9. Never spill liquid on the telephone or push objects of any kind through ventilation slots.
Liquid or objects may touch dangerous voltage points or short out parts that could result in a risk of fire
or electrical shock.
10. Do not disassemble this product. Opening or removing covers may expose you to dangerous
voltages or other risks. Incorrect reassembly can cause electrical shock when the product is
subsequently used.
11. Do not overload outlets and extension cords. Some telephones require AC power from an outlet.
Overloading the outlets can result in the risk of fire or electric shock.
12. Avoid using a telephone during a local thunderstorm. There may be a remote risk of electrical
shock from lightning.
13. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a
fire. They may explode. Check with local codes for possible special disposal instructions.
14. Do not use a telephone to report a gas leak in the vicinity of the leak.
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2750 User Guide Version 1.3
1.
UNPACKING AND INSTALLATION
1.1.
Box Contents
The following items should be packed with your 2750. Please contact your dealer if any of them is
missing.
2750 Phone (Main Body)
1 pcs
Handset
1 pcs
Handset Cord (Coiled Cord)
1 pcs
Line Cord 7ft
2 pcs
Short Line Cord 7”
1 pcs
Desk Stand
1 pcs
Power Adapter (Transformer 9VDC 500 ma)
1 pcs
Quick Start Guide
1 pcs
User Manual on Mini CD
1 pcs
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2750 User Guide Version 1.3
1.2.
Telephone Part Identification
1
Telephone Base
10
VM Buttons (See below)
19
Redial Button
2
Handset Cradle
11
Line Buttons
20
Headset Button
3
Menu Button
12
Intercom Button
21
Hold Button
4
Delete Button
13
2.5mm Headset Jack
22
Key Pad Buttons
5
Review Up/Down Btn
14
Conference Button
23
Volume Up Button
6
Message Lamp
15
Page Button
24
Speaker Button
7
Multi-Angle LCD
16
Flash Button
25
Volume Down Button
8
Select Button
17
Transfer Button
26
Speaker
9
Calls Button
18
Mute Button
27
Handset Jack
Voice Mail Buttons (Item 10)
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2750 User Guide Version 1.3
1.3.
INSTALLATION
1.3.1.
Identify Your Existing Wiring System
For you to properly connect your 2750 4-Line Telephone to an existing wiring system, it is important
that you understand its configuration. The following are the most common multiple line situations.
They consist of either one or both types of standard telephone jacks: The RJ11 Single Line Jack and the
RJ14 Double Line Jack. Your system should match one of them.
1.3.2.
Plan Your Installation
Up to 16 Cortelco 4 Line Telephones may be connected together. You may connect 2750, 2740 or 2742
4-Line Telephones to form your office/home configuration. Each device must be assigned a different
station number, from 01 to 16. Until a telephone is assigned a station number, the telephone will not
function correctly. Station 01 will be the first station to be assigned. See Section 2.1 Station Number
Assignment.
NOTE: Each 4-line telephone must be connected to the same Line 1 telephone number for proper
operation. The remaining lines may or not be connected to each station.
1.3.3.
Standard Installation:
Your 2750 telephones come factory-set for a standard installation, which is also called “square” in
telephone terminology. This means that Line 1 is to be connected to the same Line 1 telephone number
at all the stations, Line 2 is to be connected to the same Line 2 telephone number at all the stations, and
so on for Lines 3 and 4. This is the desired setup for most installations, and if this is how you will be
connecting your 2750, you do not need to change any of the line connection settings in the telephones.
You need only connect the phones to the telephone lines.
1.3.4.
Installations with Private Lines and Unconnected Lines:
You may connect private lines to Lines 2, 3 or 4 at some or all of your telephones. A private line is a
telephone number that is connected to only one station. It is not shared with any other 4 line station.
1.3.5.
Desk Mount
a.
Connect the power adapter to the jack on the bottom of the phone. Plug the adapter into a wall
outlet which is not controlled by a wall switch. Use only a 9V DC 500mA, Class 2 adapter.
b.
Connect the line cords. See Section 1.3.8.
c.
Select the desired viewing angle and install the desk stand. The desk stand can be installed in
two positions to give a choice of viewing angle.
d.
Plug the coiled cord into the handset jack, and plug the other end of the cord into the base.
e.
Place the handset on the base.
1.3.6.
a.
b.
c.
d.
e.
Wall Mount
Remove the desk stand. The unit will then mount directly on a standard wall telephone jack.
Connect the power adapter and the line cords. See Steps 2 and 3 above.
Mount telephone to wall jack (RJ-11W).
Plug the coiled cord into the handset, and then plug the other end of the cord into the base.
Rotate the handset hook into the wall mount position and place the handset on the base.
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2750 User Guide Version 1.3
1.3.7.
Assign a Station Number
Station 01 must be the first number assigned. Station 01 is required for programming select features
on the 2750. Refer to Section 2.1 for detailed instructions on assigning a station number.
1.3.8.
Connect Cords to Telephone
If the wall jack is labeled Lines 1 & 2, connect the short telephone line cord to the jack on the
telephone labeled L1/L2. If the wall jack is labeled Lines 3 & 4, connect the short cord to the jack on
the telephone labeled L3/L4. Connect the long telephone line cord to the other line jack on the
telephone and thread it through its long groove on the bottom of the phone, then plug the AC power
cord into the adapter jack on the bottom of the telephone, threading the power cord through its long
groove on the bottom of the phone. Thread the short telephone cord through the square hole in the
center of the wall mount bracket, and then attach the wall mount bracket to the base of the telephone.
1.3.9.
Install Batteries (Optional)
While it is not necessary for you to install batteries in your 2750 telephone for it to function normally,
we do recommend that they be installed. The batteries are not needed to preserve your memory dial
numbers, because all memory dial numbers are stored in static memory. The purpose of having
batteries installed is so that the telephone itself can function for up to two hours in the event of a power
failure. The telephone uses 3 AAA size batteries. We recommend using alkaline batteries.
To install Batteries, do the following.
a.
Make sure the AC cord remains attached to the telephone and to an electrical outlet
b.
Turn the telephone over.
c.
Remove the battery door by using the tip of a ball point pen, paper clip, or similar object to
release the battery door tab.
d.
Remove the old batteries.
e.
Insert 3 pieces of new size AAA 1.5V alkaline batteries. Please note the “+” and “-” markings in
the battery compartment for the orientation of the batteries.
f.
Close the battery cover.
Use caution when disposing of old batteries. Do not dispose of them in a fire. They may explode.
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2750 User Guide Version 1.3
1.3.10.
Verify Proper Installation
The following procedure should be used at each telephone to check for proper installation. Also use this
procedure any time you are experiencing difficulty. The phone must be connected to the AC power
supply, line 1 must be connected to the line 1 jack, and the phone must have been assigned an intercom
station number. First, verify that line 1 is connected to the same telephone number at all the telephones.
To do this, press the line 1 button at one of the telephones. The line 1 LED should be green, the
speakerphone LED should be red, and dial tone should be heard from the speaker. Now go to each of
the other stations and make sure that each line 1 LED is red. Next, make sure that lines 2, 3 and 4 are
connected the same at all the phones by performing the following steps at each telephone:
a.
Press the line 1 button. The line 1 LED should be green, the speakerphone LED should be
red, and dial tone should be heard from the speaker.
b.
Dial the telephone number for line 2. The line 2 LED should flash slowly. If the line 2 LED
does not flash, then line 2 is improperly connected to this telephone.
c.
If this telephone utilizes line 3 and/or line 4, repeat steps 1 and 2, substituting the respective
phone number(s) in step 2.
2.
SYSTEM PROGRAMMING
2.1.
Station Number Assignment
Each station must be assigned a different station number.
To assign a number to a station:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the soft key under ENTER. The display will show the currently assigned station number.
c.
Press the soft key under CHANGE repeatedly, until the desired station number is displayed.
The choices are Station #01 through Station #16.
d.
Press MENU to exit.
Until a telephone is assigned a station number, the telephone will not operate correctly. (see above)
Note: One phone in the system must be set as Station #01 in order to program all the system features.
Certain features can only be programmed at station 01 and will only function at station 01.
2.2.
Station Name Assignment
You may give a name to each of your 4-Line telephones. During Intercom calls, the name that is
assigned to the station will show with the Extension Number. After assigning a Station Name at Station
#01, it may take twenty four hours to update all telephones.
To assign a name to a station:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the soft key under ENTER.
c.
Press the Down Arrow repeatedly until the display reads “Station Naming”
d.
Press the soft key under ENTER. The display will show the currently stored name for station
#01, or indicate “No Name” if no name has yet been given to station #01.
e.
Press soft Key under CHANGE if you wish to store a new name for station #01, or press
DOWN ARROW repeatedly until you see the station number that you want to name, and then
press the soft key under CHANGE.
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2750 User Guide Version 1.3
f.
g.
Use the dial pad numbers to enter the name for the desired station.
Press the soft key under SAVE.
Repeat steps “a” through “g” for any additional stations you wish to name.
The table below shows which dial pad numbers to press for all the different letters and special
characters.
Note that you can press the 0, *, and # buttons if you want those characters, and you can press the
down arrow button below the display to leave an empty space. Press the DELETE button to make
corrections.
2.3.
0
0
1
,
-
'
&
.
(
)
2
A
B
C
a
b
c
2
3
D
E
F
d
e
f
3
4
G
H
I
g
h
i
4
5
J
K
L
j
k
l
5
6
M
N
O
m
n
o
6
7
P
Q
R
S
p
q
r
8
T
U
V
t
u
v
8
9
W
X
Y
w
x
y
9
*
*
#
#
1
s
7
Line Configuration/Type
While you must share the same Line 1 telephone number at all the stations, you may choose to leave
some lines unconnected at particular stations or to connect private lines to Lines 2, 3 or 4 at particular
stations.
Common:This is the factory setting for all lines. This setting assumes that the telephone line is
connected to the same telephone line button at all stations.
Private:Use this setting at any telephone that is connected to a different telephone number than
the corresponding line at the other stations. For example, you may connect your private
telephone number to Line 3 at your station instead of connecting your station to the common
Line 3. In this example, you would set Line 3 at your station as PRIVATE.
Unconnected:Use this setting at any telephone that is not physically connected to all of its
lines. For example, you may install a 2750 4-line telephone in a room that is currently wired for
only lines 1, 2 and 3. In this example, you would set Line 4 at this station as UNCONNECTED.
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2750 User Guide Version 1.3
2.3.1.
a.
b.
c.
d.
e.
f.
g.
2.4.
To Set Connections/Configuration
Press MENU. The display will read “Phone Setting.”
Press the soft key under ENTER.
Press the DOWN ARROW repeatedly until the display reads ”Line Type.”
Press the soft key under ENTER. The display will show the current line setting for Line 2.
Press the soft key under CHANGE repeatedly, until the desired line connection setting for Line
2 is displayed. The choices are:
i. L2: COMMON (factory setting)
ii. L2: PRIVATE
iii. L2: UNCONNECTED
Press the soft key under NEXT to see the current setting for Line 3, and repeat steps c, d, and e
to change the settings for Lines 3-4.
Press MENU to exit.
Loop Voltage Detector
Your 2750 telephone will light up its line status indicators when a telephone such as a fax machine,
modem, or standard telephone is using a line. If the line status indicators of your 2750 telephone do not
function properly, either failing to light up when a standard telephone uses a line, or staying lit even
though no telephone is using a line, the loop voltage detector setting needs to be adjusted. The factory
setting of 48 volts is appropriate for most installations. If this is not suitable, try setting your phone to
24 volts. If that does not work, then set it to 12 volts. You can also turn this feature OFF.
2.4.1.
To Set Loop Voltage Detector
a.
Press MENU.
b.
Press DOWN ARROW repeatedly until “Advanced Setting” appears in the display.
c.
Press the soft key under ENTER.
d.
Press DOWN ARROW repeatedly until “Loop Detect:” appears in the display, along with the
current setting
e.
Press the soft key under CHANGE repeatedly until the desired loop detect setting is displayed.
The choices are:
i.
Loop Detect: 48V (factory setting)
ii.
Loop Detect: 24V (24 volts)
I
ii.
Loop Detect: 12V
iv.
Loop Detect: OFF
f.
Press MENU to exit.
If a line indicator at your 2750 telephone stays lit because there is no telephone line connected, and you
wish to turn it off, do not use this feature, but set this line at this station to UNCONNECTED
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2.5.
Ringer Configuration
The ringers for each outside line are controlled individually at each telephone. There are three possible
settings for each line ringer:
RINGER ON: The line will ring normally.
DELAYED RING: The line will start ringing after 20 seconds. This is useful for an
office
where the phone is normally answered at a central location.
RINGER OFF: The line will not ring. In all these cases, the line indicators will flash to signal
an incoming call. You can always answer a ringing line, whether or not it is ringing audibly at
your telephone, by pressing the corresponding flashing line button.
2.5.1.
a.
b.
c.
d.
e.
f.
g.
To choose how each line will ring:
Press MENU. The display will read “Phone Setting”
Press the soft key under ENTER.
Press the Down Arrow repeatedly until “Ringer Settings” appears in the display.
Press the soft key under ENTER. The display will show the current ringer setting for Line 1.
Press the soft key under CHANGE repeatedly, until the desired ringer setting for Line 1 is
displayed.
The choices are:
i. L1 Ringer: ON (factory setting)
ii. L1 Ringer: DELAY
iii. L1 Ringer: OFF
Press the soft key under DOWN ARROW to see the current ringer setting for Line 2. Repeat
steps c - e to change the ringer settings for Lines 2-4.
Press MENU to exit.
2.5.2.
Setting Distinctive Ringing
All lines are initially set to ring with Ring Sound #1. If you prefer, you may assign each outside line
one of seven other distinctive ringer tones. To assign distinctive rings to one or more lines:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the DOWN ARROW repeatedly until ”Distinctive Ring” appears in the display.
c.
Press the soft key under ENTER. The display will show the distinctive ring setting for Line 1.
d.
Press the soft key under CHANGE repeatedly, until the desired distinctive ring setting for Line
1 is displayed. There are eight choices.
e.
Press the DOWN ARROW to see the current setting for Line 2, and repeat steps c and d to
change the settings for Lines 2-4.
f.
Press MENU to exit.
Note: At any time when you have a particular distinctive ring setting displayed, you may press the soft
key under CHANGE to hear an example of that distinctive ring.
This feature is usually used in one of four ways:
a.
You may want to assign one of your lines its own ring tone and leave the other lines set at the
default ring. For example, if line 3 were a private line at your telephone, you may assign it a
distinctive ring so you could easily recognize calls ringing on your private line.
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2750 User Guide Version 1.3
b.
c.
d.
You may want to assign a particular line the same distinctive ring at all of the stations. For
example, if line 3 were the customer service line, you may assign line 3 the same distinctive
tone at all the telephones so everybody can easily tell when this line is ringing.
You may want give all of the lines at your telephone the same distinctive ring so that you can
easily tell when your particular phone is ringing and differentiate it from the ringing of other
nearby telephones.
You may give all of your lines the same distinctive ring simply because you prefer that
particular ringing tone.
2.5.3.
Setting Off-Hook Ringing
If you set a ringer ON or DELAYED, and a call comes in on that line while you are having a
conversation on another outside line, a double ring will sound every 15 seconds to alert you of the
incoming call. This feature is called “off-hook ringing” and can be turned off if you prefer. To disable
off-hook ringing
a.
Press MENU. The display will read “Phone Setting”
b.
Press the soft key under NEXT repeatedly until “Off Hook Ring” appears in the display, along
with the current setting.
c.
Press the soft key under CHANGE to change the setting.
d.
Press MENU to exit.
Note: If a call comes in on an outside line while you are engaged in an intercom call, there will not be
off hook ringing. However the line lamps will flash normally to indicate an incoming call.
2.6.
Intercom Call Response
You may set your telephone to respond to intercom calls in one of three ways:
INTERCOM HANDSFREE: When someone makes an intercom call to you, your
telephone will ring once, then give a triple alert tone which lets you know that your phone has
automatically answered the intercom call on speakerphone. You may respond to the call simply
by speaking towards your telephone.
INTERCOM RING: When someone makes an intercom call to you, your telephone will ring
repeatedly with the intercom ring. You may respond to the call by lifting the handset or
pressing the SPEAKER button.
INTERCOM VOICE: When someone makes an intercom call to you, your telephone will
ring once, then give you an alert tone, followed by the caller’s voice. You may respond to
the call by lifting the handset or pressing the SPEAKER button.
Note: When someone makes an intercom call to you while you are on an outside line, you will hear a
single intercom ring regardless of your intercom ringer setting
2.6.1.
To choose how your phone will respond to intercom calls:
a.
Press MENU. The display will read Phone Setting
b.
Press the soft key under ENTER.
c.
Press the Down Arrow repeatedly until Intercom Prefs appears in the display.
d.
Press the soft key under ENTER. The display will read “Intcm:XXXXXXX”
e.
Press the soft key under CHANGE repeatedly, until the desired intercom setting is displayed.
f.
Press MENU to exit.
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2750 User Guide Version 1.3
2.7.
Automatic Line Selection
This feature allows you to choose which line will be selected automatically when you lift the handset or
press the SPEAKER button. You may choose any of the outside lines or the Intercom line. If your
chosen line is in-use, the telephone will automatically select the next available line.
2.7.1.
To Set Automatic Line Selection:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the soft key under ENTER.
c.
Press the DOWN ARROW repeatedly until ”Auto Seize” appears in the display. The display
will show the current auto seize setting.
d.
Press the soft key under CHANGE repeatedly, until the desired auto seize setting is displayed.
The choices are:
i. Auto Seize:L1 (factory setting)
ii. Auto Seize:L2
iii. Auto Seize:L3
iv. Auto Seize:L4
v. Auto Seize:INTCM
e.
Press MENU to exit.
Note: An incoming call that is ringing at your telephone will be selected automatically when you lift
the handset or press the SPEAKER or HEADSET button, regardless of the choices you have made for
automatic line selection. If you wish to select a different line while your phone is ringing, you must
press the desired LINE button before lifting the handset.
2.8.
Toll Restriction
The Toll Restriction feature enables you to control outgoing calls and helps you prevent unauthorized
long distance calls. The toll restriction access code must be set at station #01. This code is needed when
you wish to change any toll restriction settings or when you wish to change the toll restriction setting at
a particular phone.
2.8.1.
To set the system’s toll restriction access code:
At Station #01:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the DOWN ARROW repeatedly until “Toll Restriction” appears in the display.
c.
Press the soft key under ENTER. The display will read “Access Code:****.”
d.
Press the soft key under CHANGE to store a new access code.
e.
Enter a 4 digit number.
f.
Press MENU to exit.
If you ever forget the access code, simply set a new code at Station #01. Until you set the access code,
the code will be the one set at the factory, which is “1234”.
Follow the instructions on the following sections for setting toll restrictions at individual phones. After
you set a phone’s toll restrictions, the settings will not be erased, even in the event of a power failure.
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2750 User Guide Version 1.3
2.8.2.
Turning toll restriction on/off at a particular telephone:
Note: After setting a station’s restrictions, its toll restriction is automatically ON. In the future, you
may temporarily override its toll restriction or turn its toll restriction off for a longer period without
affecting the settings stored in the telephone.
2.8.2.1.
To set the restricted numbers at a particular telephone:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the DOWN ARROW repeatedly until “Toll Restriction” appears in the display.
c.
Press the soft key under ENTER. The display will read “Enter Code:”[stations other than #01]
d.
Enter the 4 digit toll restriction access code which was set at Station #01. You will hear a
confirmation beep and the display will read “Set Restricted #”
e.
Press the soft key under ENTER. The display will show the currently stored Restriction #1, or
indicate “1:” if there is no Restriction #1 yet stored.
f.
Press the soft key under CHANGE if you wish to store a new Restriction #1.
g.
Dial desired restricted number, up to 6 digits.
h.
Press the soft key under SAVE.
i
Press the DOWN ARROW and repeat steps f-h if you wish to store any additional restrictions
at this phone.
Toll restriction numbers are set individually at each station, so the restrictions can vary from phone to
phone. See Appendix C “Toll Restriction Worksheet“ Some examples of popular restrictions:
“1” ... to restrict all numbers starting with “1”.
“01” ... to restrict all international calls.
“0” ... to restrict all operator-assisted calls.
“#976” ... to restrict all “0976” and “1976” calls.
(When you enter restricted numbers, “#” is a wildcard that stands for the number “0” or “1”.)
Note: Restrictions are usually just a few digits, since they prevent the dialing of all numbers starting
with those digits.
2.8.2.2.
To completely restrict specific lines at a telephone:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the DOWN ARROW repeatedly until “Toll Restriction” appears in the display.
c.
Press the soft key under ENTER. The display will read “Enter Code:”[stations other than #01]
d.
Enter the 4 digit toll restriction access code which was set at Station #01. You will hear a
confirmation beep and the display will read “Set Restricted #”
e.
Press the DOWN ARROW repeatedly, until “Line Restriction” appears in the display.
f.
Press the soft key under ENTER. The display will show “L1:NORMAL”
g.
Press the soft key under CHANGE to select between NORMAL (factory setting) and
RESTRICTED.
h.
Press the soft key under DOWN ARROW to see the current setting for Line 2, and repeat steps
e- g to change the settings for Lines 2-4.
i.
Press MENU to exit.
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2750 User Guide Version 1.3
In addition to setting specific restrictions at a particular phone, you may completely restrict any or all
of the lines at a particular station. That station will not be able to make any outgoing calls on the
restricted lines, with the exception of the allowed numbers at that station and calls to “911”. However,
the station can still receive incoming calls on these lines and have full use of the intercom. You may
also wish to put one station in a public area, such as a lobby, and completely restrict all or most of its
lines
2.8.2.3.
To set the allowed numbers at a particular telephone:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the soft key under ENTER.
c.
Press the DOWN ARROW repeatedly until “Toll Restriction” appears in the display.
d.
Press the soft key under ENTER. The display will read “Enter Code:”
e.
Enter the 4 digit toll restriction access code which was set at Station #01. You will hear a
confirmation beep and the display will read “Set Restricted #”
f.
Press the soft key under NEXT. The display will read “Set Allowed #”
g.
Press the soft key under ENTER. The display will show the currently stored Allowed #1, or
indicate “1:” if there is no Allowed #1 yet stored.
h.
Press the soft key under CHANGE if you wish to store a new Allowed #1
i.
Dial desired allowed number, up to 10 digits.
j.
Press the soft key under SAVE.
k.
Press the soft key under DOWN ARROW and repeat steps g-j if you wish to store any
additional allowed numbers at this phone.
If you set restrictions at a particular phone, you will probably want to store some allowed exceptions at
that telephone. For example, if you restrict long-distance calls, you may want to store some allowed
area codes, such as “1301”, or you may wish to store “1800”, to allow all “1800” calls, or “1*******”
to allow all “1+7 digit” calls. You may also want to store some specific allowed numbers, for example
other company offices. (When you enter allowed numbers, “*” is a wildcard that stands for any number
from 0-9.)
2.9.
System Privacy
The Call Privacy feature is set at Station #01. This setting governs the entire system. There are two
possible settings:
CALL PRIVACY ON: When this is set, no one can pick up their station and join or listen to
your conversation. This can be released by pressing the CONFERENCE button. This helps
prevent eavesdropping and the disturbance of people accidentally interrupting your telephone
conversations. This is the initial factory setting.
CALL PRIVACY OFF: This setting allows other stations to join existing conversations simply
by going off hook. This is useful for people who find the call privacy feature unnecessary or
inconvenient.
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2750 User Guide Version 1.3
2.9.1.
To Change the Privacy Setting
At Station #01:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the DOWN ARROW repeatedly until “Advanced Setting” appears in the display.
c.
Press the soft key under ENTER.
d.
Press DOWN ARROW repeatedly until “System Privacy” appears in the display.
e.
Press the soft key under ENTER. The display will show the current Call Privacy setting.
f.
Press the soft key under CHANGE repeatedly, until the desired call privacy setting is displayed.
g.
Press MENU to exit.
Note: Even with Call Privacy set to ON, you will still be able to turn Call Privacy off during a call by
pressing the CONFERENCE button. There is always call privacy on intercom calls regardless of your
system call privacy selection. People at other stations cannot listen in to your intercom conversations.
2.10.
Dialing Mode
The Tone or Pulse dialing selection is made at Station #01 for the entire system. If any of your
telephone lines have Pulse Service, you must select Pulse Dialing. If all your lines have Tone Service,
leave the setting at Tone Dialing.
At Station #01:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the soft key under DOWN ARROW repeatedly until “Advanced Setting” appears in the
display.
c.
Press the soft key under ENTER.
d.
Press the DOWN ARROW repeatedly until “Tone/Pulse” appears in the display. The display
will show the current tone/pulse setting.
e.
Press the soft key under CHANGE repeatedly, to select either TONE or PULSE dialing.
f.
Press MENU to exit.
Note: If your system is set to Pulse Dialing, you may press the * button to change the dialing mode
temporarily to tone during a call. This feature is useful for access to telephone banking, long distance
or other special services. Dialing mode will revert to pulse when you hang up.
2.11.
Area Codes
There are three sets of Area Codes that you may set.
The first is your Home Area Code. You may enter the Home Area Code so that telephone numbers are
properly displayed. This enables you to dial numbers in the caller list without pressing the “SELECT”
button first You may enter one Home Area Code. After you program your home area code, the screen
will display only seven digits when you receive a call from within this area code. Only those seven
digits will be dialed out.
The second is the Local Area Codes. These six Local Area Codes are for calls that require you to dial
the area code plus seven digits, but without the “1” in front.
The third set of area codes are the 1 Plus 7. You may enter up to six “1 PLUS 7” area codes. These area
codes are for calls that require you to dial a “1” plus the seven digits, but without the area code.
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2750 User Guide Version 1.3
2.11.1.
To enter HOME, LOCAL, and “1 PLUS 7” area codes
a.
Press MENU. The display will read “Phone Setting”
b.
Press the soft key under ENTER
c.
Press DOWN ARROW until “Area Codes” appears in the display
d.
Press the soft key under ENTER. The HOME area code setting will be displayed.
e.
Press the soft key under CHANGE to change this setting
f.
Press DOWN ARROW to view the LOCAL setting
g.
Press the soft key under CHANGE to change this setting
h.
Press DOWN ARROW to view the 1 PLUS 7 area code settings.
i.
Press the soft key under CHANGE to change this setting
3.
MEMORY SETTINGS
3.1.
Memory Features
Your 2750 telephone can store up to 40 of your most often dialed numbers in its memory. The 40
numbers are stored into Personal Directory locations, which are dialed by pressing”#” followed by the
arrow buttons.
3.1.1.
Storing a hyphen into memory
You can store hyphens in your memory dial numbers for easy reading. To insert a hyphen into a
number you are storing, press PAGE. Each press of PAGE will insert a hyphen.
3.1.2.
Storing a dialing pause into memory
You can store a pause in a memory location for use with certain banking and long distance services.
You may also need to insert a pause between the access number and the telephone number if your
telephone is connected to a PBX or Centrex system. To insert a dialing pause into a number you are
storing, press HOLD. Each press of HOLD will insert a 1.5 second pause, represented by a “p” in the
display.
3.1.3.
Storing a flash into memory
You can store a flash into a memory location for use with certain custom calling services, such as Call
Waiting. You may also need to insert a flash as part of a feature activation code if your telephone is
connected to a PBX or Centrex system. To insert a flash into a number you are storing, press FLASH.
Each press of FLASH will insert a 600 millisecond (ms) flash, represented by an “f” in the display.
Note: If 600ms is not an appropriate length for your installation, you may set a different value.
3.1.4.
Storing temporary tone dialing into memory
If your system is set to pulse dialing mode, you can store a temporary switch to tone dialing in a
memory location. You may, for example, wish to dial a number in pulse followed by an access code in
tone dialing. To insert “switch to tone” into a sequence you are storing, press the * (TONE) button. All
the following numbers in the sequence will automatically be dialed in tone mode.
3.1.5.
Storing one of the last five numbers dialed into memory
To store a dialed number into memory, press REDIAL. You may then press the UP or DOWN key to
scroll through the last five numbers dialed. Press the Directory key (#) and press Yes to save or No to
cancel when the desired number is displayed.
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3.1.6.
Storing a Caller ID number into memory
To store a caller ID number into memory, press CALLS. You may then press the UP or DOWN key to
scroll through the Caller ID list to select a Caller ID to save. Press the Directory key (#) and press Yes
to save or No to cancel when the desired number is displayed.
3.2.
a.
b.
c.
d.
e.
f.
g.
h.
i.
To store a personal directory dial number
Press MENU. The display will read “Phone Setting”
Press DOWN ARROW until “Memory Setting” appears in the display
Press the soft key under ENTER. The display will read “Select Location”
Press #. The display will read “ Empty Location,” or indicate that your personal directory is
full.
Press the soft key under ENTER to store a new number, or press DOWN ARROW repeatedly
until you see the previously stored entry you would like to change, and then press CHANGE.
Dial desired telephone number.
Press the soft key under NEXT. The display will show the currently stored name, or indicate
“No Name.”
Press the soft key under ENTER if you wish to store a new name, and then use the dialpad
numbers and the soft keys to enter the name.
Press the soft key under SAVE.
You may store up to 40 personal directory dial telephone numbers at your telephone. You can enter
hyphens in your numbers for easy reading, as well as flashes and pauses.
3.3.
a.
b.
c.
d.
e.
3.4.
To Store Caller ID Records
Press MENU. The display will read “Phone Setting”
Press the soft key under ENTER
Press DOWN ARROW repeatedly until “Caller ID Store” appears in the display, and then
press the soft key under ENTER.
Press the soft key under CHANGE if you wish to change the setting for Line 1.
Then press DOWN ARROW to view and change the settings for Lines 2-4.
To Store the Centrex Prefix
The Centrex prefix is the part of the telephone number that you DO NOT dial when you wish to reach
another Centrex number in your system. For example, if your Centrex telephone number is 609-5551380, and people in your office can reach you by dialing “1380”, then your Centrex prefix is “609555.”
If you wish, you may store the Centrex prefix at your telephone. Entering your Centrex prefix is useful
if you subscribe to Caller ID service, and would like the convenience of dialing other Centrex stations
from your caller list. When you dial a number from the caller list, the telephone will dial it as it is
shown in the display. If you have entered the Centrex prefix, the number will be displayed properly, so
that you can dial it simply by going off hook.
3.4.1.
To Set Centrex Prefix
a.
Press MENU. The display will read “Phone Setting”
b.
Press the soft key under ENTER
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2750 User Guide Version 1.3
c.
d.
e.
f.
g.
h.
3.5.
Press Down Arrow repeatedly until “Centrex Prefix” appears in the display
Press the soft key under ENTER. The display will show the currently stored Centrex prefix, or
indicate“XXXXXXX” if none has been stored.
Press the soft key under CHANGE
Enter the desired Centrex prefix, up to seven digits.
Press the soft key under SAVE.
Press MENU to exit.
Erase Numbers Stored in Memory
To erase all personal directory numbers stored in your telephone.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Advanced Setting” appears in the display
c.
Press the soft key under ENTER. “Erase Memory” will appear in the display.
d.
Press the soft key under ENTER. “Memory Dials” will appear in the display.
e.
Press the soft key under ERASE. After a brief pause, the display will read “Erasing Done!”
3.6.
Erase Toll Restrictions
At station #01
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Advanced Setting” appears in the display
c.
Press the soft key under ENTER. “Erase Memory” will appear in the display.
d.
Press DOWN ARROW repeatedly until “Erase Toll Restr” appears in the display.
e.
Press the soft key under ENTER
f.
Press the soft key under ERASE. After a brief pause, the display will read “Erasing Done!”
3.7.
Erase All Feature Settings
To erase all the feature settings stored at a particular station and return that telephone to its original
factory settings.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Advanced Setting” appears in the display
c.
Press the soft key under ENTER. “Erase Memory” will appear in the display.
d.
Press DOWN ARROW until “Erase Settings” appears in the display.
e.
Press the soft key under ENTER
f.
Press the soft key under ERASE. After a brief pause, the display will read “Erasing Done!”
Note that when you erase all feature settings at a particular station, you do not erase the directory dial
numbers that may be stored in this station.
3.8.
Reset Default Settings
You may reset the 2750 software to the factory default. This will total remove any changes or stored
memory items. To reset the 2740, press MENU, MUTE,MUTE,2,7,4,1.
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4.
MISCELLANEOUS SETTINGS
4.1.
Time and Date
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
k.
Press MENU. The display will read “Phone Setting.”
Press the DOWN ARROW repeatedly until “Time/Date Set” appears in the display
Press the soft key under ENTER. The display will show the currently set time
Press the soft key under CHANGE
Enter the time as instructed in the display
Press DOWN ARROW
Press the soft key under CHANGE to choose between AM or PM
Press DOWN ARROW. The display will show the currently set date.
Press the soft key under CHANGE
Enter the date as instructed in the display.
Press MENU to exit.
Follow these same steps whenever you wish to adjust your system’s clock.
Note: If you subscribe to caller ID service from your local telephone company, there is no need to set
the time and date. This will be set automatically by the caller ID information, and will be updated with
each new call.
4.2.
Message Waiting Lamp
The MSG lamp on the 2750 will flash when a voice mail signal is received. Note that you must be
subscribed to voice mail from your telephone company or be connected to a PBX which provides voice
mail signaling for this function to work correctly.
4.2.1.
Message Waiting Line Selection
The 2750 can detect voice mail signals on any one of the four lines. By default, the 2750 is set to
respond to messages on Line 1. Follow the instructions below to set your voice mail detector to the
proper line.
a.
Press MENU
b.
Press the soft key under ENTER
c.
Press DOWN ARROW repeatedly until “Telco VMWI” appears in the display.
d.
Press the soft key under ENTER. The display will read “VMWI: LINE 1.”
e.
Press the soft key under CHANGE repeatedly to select LINE 2, LINE 3, LINE 4, or OFF
4.2.2.
Message Waiting Mode Selection
The 2750 can respond to either FSK or Stutter Dial Tone (SDT) message waiting signaling. To change
the mode follow the steps below after selecting the desired line as described in Section 4.2.1.
a.
Press DOWN ARROW. The display will read “VMWI: FSK.”
b.
Press the soft key under CHANGE to select SDT. This will activate the stutter dial tone
detector.
c.
Press MENU to exit
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4.3.
Caller ID on Call Waiting (CIDCW) Sensitivity
If your 2750 does not respond correctly to CIDCW signals, it may be necessary to adjust the sensitivity.
a.
Press MENU,
b.
Press the soft key under ENTER
c.
Press DOWN ARROW repeatedly. “CIDCW: High Sens” or “CIDCW: Low Sens” appears in
the display
d.
Press the soft key under CHANGE to change sensitivity
e.
Press MENU to exit.
4.4.
Hold Call Reminder
Your 2750 is factory-set to automatically alert you at 2 minutes, and then every 2 minutes thereafter, if
a caller is still on hold. This feature is designed to prevent calls from accidentally being left on hold for
long periods. If you would prefer a different first reminder time, you may change the setting to 30
seconds or 1 minute, or you may set the Hold Call Reminder to OFF.
a.
Press MENU. The display will read “Phone Setting”
b.
Press the soft key under ENTER
c.
Press Down Arrow repeatedly until “Hold Remind:” appears in the display
d.
Press the soft key under CHANGE repeatedly until the desired held call reminder time is
displayed.
e.
Press MENU to exit.
4.5.
Adjusting Auto Hold Drop Time
Your 2750 telephone is factory-set to automatically drop a call if it is on hold for more than 30 minutes.
This feature is designed to prevent calls from accidentally being placed on hold indefinitely. If you
would prefer a different length of time, you may change the setting to 5 minutes,15 minutes, or 99
minutes
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Advanced Setting” appears in the display
c.
Press the soft key under ENTER
d.
Press DOWN ARROW repeatedly until “Hold Drop” appears in the display
e.
Press the soft key under CHANGE repeatedly, until the desired hold drop time is displayed.
f.
Press MENU to exit.
4.6.
Adjusting Flash Timer
Your 2750 telephone is factory-set to have a flash length of 600 milliseconds, which is appropriate for
most environments. However, if your installation requires a different flash length, you may change the
length to 100 milliseconds, 300 milliseconds, or 1 second.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Advanced Setting” appears in the display
c.
Press the soft key under ENTER.
d.
Press DOWN ARROW repeatedly until “Flash Time” appears in the display
e.
Press the soft key under CHANGE repeatedly, until the desired flash length is displayed.
f.
Press MENU to exit.
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5.
ANSWERING SYSTEM
5.1.
Setting Answering Option
The 2750 will function as an Answering Machine or as an Auto-Attendant. The answering system can
store typically 60 minutes of incoming messages, memos and OGMs. If the answering system is full
and cannot store any more messages, the display will show the message “Memory Full!”
5.1.1.
Answering Machine
There are two simple steps to set up your answering machine. First, turn on the answering system
using the instructions below. Second, record your outgoing message.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: OFF” will appear in the display.
d.
Press the soft key under CHANGE “Ans System: ON” will appear in display.
e.
Press MENU to exit
The LCD display will show a handset in the upper left corner to indicate that the Answering Machine is
turned on.
5.1.2.
a.
b.
c.
d.
e.
f.
Recording your Out Going Message (OGM) for Answering Machine.
Press MENU
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
Press DOWN ARROW repeatedly until “OGM Setup” appears in display.
Press the soft key under ENTER. “Ans OGM” will appear in display.
Lift handset and press RECORD button to start recording. The display will read “Confirm”
with options of NO (Down Arrow) or YES (Select Key). Press Yes, The unit will play a
message of “Please record a greeting after the tone.” Speak your Greeting. Press STOP
button to end recording of greeting.
g.
Press MENU to exit.
5.1.2.1.
Reviewing your OGM.
You may review your OGM at any time. To do this, follow steps a. through e. of 5.1.2 and then press
PLAY.
5.1.2.2.
Erasing your OGM.
To erase your OGM, follow steps a. through e. of 5.1.2 and then press RECORD button and then
immediately press STOP button. This will load the factory default greeting.
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5.1.2.3.
Changing your OGM.
Follow steps in 5.1.2. and the newly recorded OGM will automatically replace the old one.
5.1.3.
Setting Your Telephone's Pickup Delay
The Pickup Delay setting determines how long the phone will ring before picking up an incoming call,
or a call transferred to it. NOTE: Turning Toll Saver ON at this phone, will override the Pickup Delay
setting for incoming calls, however when a call is transferred from another extension in the system, it
will follow the Pickup Delay setting.
To set the Pickup Delay
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
d.
Press DOWN ARROW repeatedly until “Pickup Delay” appears in LCD Display.
e
Press the soft key under CHANGE repeatedly for the setting you desire (1 to 7 rings)
f.
Press MENU to exit.
5.1.4.
Setting Toll Saver
The Toll Saver feature helps you eliminate toll charges when calling in to check for messages by letting
you know if there are any new messages before the phone answers. When Toll Save is turned ON, the
answering system will pick up incoming calls after the second ring if there are new messages, or after
the fourth ring if there are no new messages. In that case you would hang up after the third ring to
avoid the toll charge.
Note: The Toll Saver feature overrides the Answer Pickup Delay setting. Also, if this phone is set as an
Auto Attendant, the Toll Saver overrides the Auto Attendant Pickup Delay setting. So, for example, if
you have set the Auto Attendant Pickup Delay to “0” rings, because you want a quiet office, you must
keep the Toll Saver set to OFF.
To Set the Toll Save Feature ON or OFF follow the directions below.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
d.
Press DOWN ARROW repeatedly until “Toll Saver:OFF” appears in LCD Display.
e
Press the soft key under CHANGE to turn ON or OFF
f.
Press MENU to exit
5.1.5.
New Message Beep
You may set your phone so that it will beep once every 60 seconds when there are new messages in its
answering system. Please keep in mind, that in an office environment, it may become a distraction to
your coworkers. To set the New Message Beep follow the directions below.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
d.
Press DOWN ARROW repeatedly until “New Msg Beep: OFF” appears in LCD Display.
e
Press the soft key under CHANGE to turn ON or OFF
f.
Press MENU to exit
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5.1.6.
Remote Code
The Remote Code will allow you to remotely check your Answering System from a distant location.
Until you set your Remote Code, the code will be the one set at the factory, which is “1234”. When
your OGM starts playing, enter your Remote Code. Then enter the remote commands to access various
features (See 7.1.12). When you are through, hang up your phone and the Answering System will
automatically disconnect. If you ever forget your code, simply set a new one at your telephone.
To set your remote code:
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
d.
Press DOWN ARROW repeatedly until “Remote Code:****” appears in LCD Display.
e
Press the soft key under CHANGE if you wish to change the Remote Code of this telephone,
and then enter a 4 digit number
f.
Press MENU to exit
5.1.7.
Setting Message Length
The 2750 has typically 60 minutes of recording time available for recording the Out Going Greeting
and incoming messages. It is important to control the message length. There are three settings for this
option. The first is UNLIMITED(default). If you choose this setting, callers can record a message of
any length, up to the available memory in your phone, 1 MINUTE - callers will only be able to record a
message up to 1 minute long, & ANNC ONLY - callers will hear the OGM, but will not be able to
record a message. To program the message length follow the steps below.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER
d.
Press DOWN ARROW repeatedly until “Message Length” appears in the display.
e.
Press the soft key under ENTER
f.
Press the soft key under CHANGE to set message length
e.
Press MENU to exit.
5.2.
Auto-Attendant
The 2750 may be set as an Auto Attendant for your system. A 2750 set as an Auto Attendant will
answer incoming calls and transfer them to other extensions in the system. Each Auto Attendant can
only answer one line at a time, so if you have a busy office you may wish to set one more phone as an
Auto Attendant.
NOTE: While most users simply follow the next four steps to set a phone as an Auto Attendant, your
2750 is equipped with several advanced and powerful features to allow you to customize the system.
To use the 2750 as an Auto-Attendant you should (1) set the phone's answering system to “AA” , (2)
Record your Auto Attendant Day OGM, Night OGM, and Zero-Out OGM. (3) Set the night timer,
which will determine the hours that callers will hear the Night OGM. (4) Choose how many times you
want the Auto Attendant to ring before picking up calls.
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5.2.1.
a.
b.
c.
d.
e.
Set up the Auto Attendant
Press MENU
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
Press the soft key under ENTER. “Ans System: OFF” will appear in the display.
Press the soft key under CHANGE repeatedly until “Ans System: AA” will appear in display.
Press MENU to exit
When the Auto Attendant is turned on, a symbol of a handset will appear in the the upper left corner of
the LCD display. It will have the numbers of the lines that it is answering below it.
5.2.2.
a.
b.
c.
d.
e.
f.
g.
h.
Record your Auto Attendant Day (OGM)
Press MENU
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
Press DOWN ARROW repeatedly until “OGM Setup” appears in display.
Press the soft key under ENTER. “Ans OGM” will appear in display.
Press DOWN ARROW until “AA Day OGM” appears in display.
Lift handset and press RECORD button to start recording. The display will read “Confirm”
with options of NO (Down Arrow) or YES (Select Key). Press Yes, The unit will play a
message of “Please record a greeting after the tone.” Press STOP button to end greeting.
Press MENU to exit.
5.2.3.
Record your Auto Attendant Night (OGM)
This is the message you want to greet your caller during the night time hours
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
d.
Press DOWN ARROW repeatedly until “OGM Setup” appears in display.
e.
Press the soft key under ENTER. “Ans OGM” will appear in display.
f.
Press DOWN ARROW until “AA Night OGM” appears in display.
g.
Lift handset and press RECORD button to start recording. The display will read “Confirm”
with options of NO (Down Arrow) or YES (Select Key). Press Yes, The unit will play a
message of “Please record a greeting after the tone.” Press STOP button to end greeting.
h.
Press MENU to exit.
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5.2.4.
Record your Auto Attendant Zero-Out (OGM)
This is the message you want your callers to hear if they press “0” while listening to the Auto Attendant
Message.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
d.
Press DOWN ARROW repeatedly until “OGM Setup” appears in display.
e.
Press the soft key under ENTER. “Ans OGM” will appear in display.
f.
Press DOWN ARROW until “AA Zero-Out OGM” appears in display.
g.
Lift handset and press RECORD button to start recording. The display will read “Confirm”
with options of NO (Down Arrow) or YES (Select Key). Press Yes, The unit will play a
message of “Please record a greeting after the tone.” Press STOP button to end greeting.
h.
Press MENU to exit.
5.2.5.
Setting Auto Attendant Pickup Delay
If this phone is set as an Auto Attendant, this setting determines how long the Auto attendant will ring
before picking up incoming calls. You may choose any number of rings, from 0 to 8 rings. If you
choose 0, then incoming calls will not ring until after processing by the Auto Attendant.
Note: If you choose to set the Auto Attendant Pickup Delay to “0”. you must be sure to leave the Toll
Saver features set to OFF.
To Set Auto Attendant Pickup Delay
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER
d.
Press DOWN ARROW repeatedly until “AA Delay” appears in the display.
e.
Press the soft key under CHANGE to set delay time
f.
Press MENU to exit.
5.2.6.
Night Timer Set
The Night Timer determines when the AA Night OGM will play. The default settings start at 5:00PM
and end at 9:00AM. The rest of the time, the AA Day OGM will play. To change these timer settings
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER
d.
Press DOWN ARROW repeatedly until “Night Timer Set” appears in the display.
e.
Press the soft key under ENTER , “Start (XX:XX) PM” will appear in the display
e.
Press the soft key under CHANGE and use key pad to input time. Use soft key to set AM/PM
f.
Press DOWN ARROW, display will show “End (XX:XX) AM “
g.
Press the soft key under CHANGE and use key pad to input time. Use soft key to set AM/PM
h.
Press MENU to exit.
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5.2.7.
Setting More Than One Phone as an Auto Attendant
You may wish to set more than one phone as an Auto Attendant to act as a back up for when your
primary Auto Attendant is busy. If you choose to have an additional Auto Attendant on your system,
then you must be sure to set your primary Auto Attendant with the shortest Auto Attendant Pickup
Delay. (5.2.5) This way it will always be the first one to answer calls. You must then set each
subsequent Auto Attendant with a different pickup delay to avoid more than one unit trying to pickup
an incoming call at the same time.
5.2.8.
Using Additional Auto Attendant OGMs
In addition to the AA Day OGM, you may record up to an additional 7 Auto Attendant OGMs
numbered AA OGM2 through AA OGM8. The caller hears any of these messages by dialing the
corresponding number. You may record your hours of operation in AA OGM2 and directions to your
office to AA OGM3. In your prime AA OGM, you would say dial 2 for business hours and dial 3 for
travel directions to our office.
To record additional Auto Attendant OGM
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
d.
Press DOWN ARROW repeatedly until “Advanced Setting” appears in display.
e.
Press the soft key under ENTER. “AA OGM 2-8” will appear in display.
f.
Press the soft key under ENTER. “AA OGM2” will appear in display
g.
Lift handset and press RECORD button to start recording. The display will read “Confirm”
with options of NO (Down Arrow) or YES (Select Key). Press Yes, The unit will play a
message of “Please record a greeting after the tone.” Press STOP button to end greeting.
h.
Press MENU to exit.
Note: Use the above directions to record additional OGMs.
5.2.9.
Setting Separate Auto Attendant OGM's for Different Lines.
You may need to have a separate Auto Attendant OGM for one or more of your lines. While the phone
is preset to play the AA Day OGM on all lines, you may choose to have a different OGM on each line.
This feature is useful if you have multiple businesses sharing one system, or if your business and
personal lines sharing the same system.
In order to use this feature, first follow the instruction for recording additional Auto Attendant OGMs.
Then follow the steps below to assign the desired Auto Attendant OGM to each line.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
d.
Press DOWN ARROW repeatedly until “Advanced Setting” appears in display.
e.
Press the soft key under ENTER.
f.
Press DOWN ARROW until “AA by Line” appears in display.
g.
Press the soft key under ENTER “L1 AA OGM1” will be on display
h.
Press the soft key under CHANGE until the OGM is the one that you want answered on Line 1
i.
Press DOWN ARROW to go to next Line or MENU to exit.
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5.2.10.
Turn Off the Auto Attendant on One or More Lines
You may wish to turn the Auto Attendant OFF on one or more lines. For example, you may have a
personal line that you do not want answered by the Auto Attendant. To do this follow the steps of 5.2.9
and keep pressing the Change Button until the OGM is OFF.
5.2.11.
Choosing the Zero-Out Action
When the caller dials “0” during an Auto Attendant message, the default setting is that it plays the
Zero-Out OGM. However, you may wish to choose a different Zero-Out action. You may set the phone
to transfer to a particular extension, ring all the phones with a particular distinctive ring, or even
disallow the caller to zero-out. To choose a Zero-Out action.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
d.
Press DOWN ARROW repeatedly until “Advanced Setting” appears in display.
e.
Press the soft key under ENTER.
f.
Press DOWN ARROW until “Zero Out Action” appears in display.
g.
Press the soft key under ENTER, “AA ZERO-OUT OGM” will appears in the display
h.
Press the soft key under CHANGE until the desired Zero-Out Action is displayed.
i.
Press MENU to exit.
5.2.12.
All Transfer Feature
Your telephone is equipped with the ability to transfer calls to all phones with one of nine personal
rings. After hearing an Auto Attendant OGM, if the caller dials 30 through 38, then all phones will ring
with that particular distinctive ring. In a small business you might mention in your AA OGM that for
Sales dial 31 and for Billing dial 32. This will ring all phones and you will know what type of call by
the distinctive ring.
5.2.13.
Leave a Message at the Auto Attendant
The AA Messages do not have any beep at the end, and will not normally record any message.
However, if the caller press a # while listening to an AA OGM, the phone will play its ANS OGM and
allow the caller to leave a message.
5.2.14.
Set Night Message by Line
If you do not wish to have a night message on all your lines, you may turn the night message OFF on
any or all of your lines, so that the day message will play at all hours. This feature is useful for
example, if you have a round the clock business. In this case you would turn the night message OFF on
all lines. Or you may have a personal line that shares the system with your business lines. In this case,
you would turn OFF the night message on that particular line. To program the feature.
a.
Press MENU
b.
Press DOWN ARROW repeatedly until “Answer Setting” appears in the display.
c.
Press the soft key under ENTER. “Ans System: ON” will appear in the display.
d.
Press DOWN ARROW repeatedly until “Advanced Setting” appears in display.
e.
Press the soft key under ENTER.
f.
Press DOWN ARROW until “Night Msg by Ln” appears in display.
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g.
h.
i.
j.
Press the soft key under ENTER, “L1 NIGHT MSG:ON” will appears in the display
Press DOWN ARROW until the desired Line is displayed.
Press the soft key under CHANGE to either turn OFF or ON.
Press MENU to exit.
5.2.15.
Transfer Direct to Voice Mail
While listening to the Auto Attendant OGM, the caller may dial “8” followed by the desired extension
number to transfer directly into that extension's voice mail. This presumes that the extension is a 2750
with it's Answering System turned on.
5.2.16.
Summary of Auto Attendant Actions
The following table summarizes the possible digits the caller might press during an Auto Attendant
message, along with the associated Auto Attendant response.
Caller Dials
Auto Attendant Response
Notes
01 through 16
The AA will transfer the call to the
corresponding extension
0
The AA will play the Zero-Out OGM,
or preform whatever Zero-Out Action
you have set
30 through 38
The AA will ring all the other
extensions with the corresponding
distinctive ring
#
The AA will play its Ans OGM, then
allow the caller to leave a message at
the Auto Attendant
8 followed by 01-16
The AA will transfer the call directly
Requires that the extension be a
into the Voice Mail without first ringing 2750 unit to record message.
the extension
1 through 8
The AA will play the Corresponding
AA OGM
9
The AA will repeat the main Menu
30
Also used to replay OGM
2750 User Guide Version 1.3
6.
TELEPHONE OPERATION
6.1.
Making and Answering Calls
When you lift the handset to make a call, the phone selects a line according to its automatic line
selection setting. If you lift the handset while your phone is ringing, your phone will automatically
select the ringing line. You can also use the speakerphone to make or answer a call or a page. Simply
press the SPEAKER button instead of lifting the handset. When you press the SPEAKER button to
make a call, the phone selects a line according to its automatic line selection setting. If you press the
SPEAKER button while your phone is ringing, you will automatically answer the ringing line. If you
wish to override automatic line selection, press the desired LINE button instead of pressing the
SPEAKER button, and you will be connected to that line on the speakerphone. During a call, you may
switch back and forth between handset and speakerphone as much as you like. Simply press the
SPEAKER button while using the handset to activate the speakerphone and then hang up your handset.
To switch back to a handset call, lift the handset. Note that whenever the SPEAKER indicator is on,
you may hang up the handset without disconnecting your call.
6.2.
Redial
6.2.1.
To redial the last phone number dialed
a.
Go off-hook, either by lifting the handset, pressing SPEAKER, pressing HEADSET, or by
pressing the desired LINE button.
b.
Press REDIAL.
6.2.2.
To redial any of the last five phone numbers dialed
The Redial feature enables you to redial or simply view any of the last five telephone numbers you
dialed, along with the time, date and duration of each call. This feature is useful if you wish to review
your recent calls, or if you wish to know the duration of a particular call. There is no need to actually
dial the number.
a.
With the phone on-hook and idle, press REDIAL. The display will show the last number dialed,
the time and date of the call, and its duration.
b.
Press the right arrow button under the display repeatedly to scroll through a list of the last five
numbers dialed along with the time, date, and duration.
c.
Go off-hook at any time to dial the displayed number.
6.3.
Hold
6.3.1.
Placing a Call on Hold
To place an outside call on Hold, press HOLD. To take the call off hold, press the line button of the
line on hold. While a caller is on hold, you can replace the handset without disconnecting the call. Once
a call is on hold, it can be taken off hold by any telephone connected to that line simply by accessing
the line. If a call remains on hold after 2 minutes, your 2750 will alert you. See Section 4.4.
Note: You cannot put an intercom call on hold.
6.3.2.
Making a call on another line
While having a conversation on one line, you may make a call on another line. Press HOLD to place
your first call on hold and then press another LINE button to make a second call. Press the first LINE
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button at any time to return to your original call and disconnect the second call. If you wish to keep the
second call, you must remember to place it on hold before returning to the original call. You can switch
between lines as much as you want during the course of a call. Always remember to place your current
call on hold before seizing another line, or you will disconnect your current call.
6.3.3.
Answering a call on another line
While having a conversation on one line, if a call comes in on another line, its line lamp will begin
flashing and a double ring will sound every 15 seconds. If an incoming call is coming in on a line that
is set to “ringer off”, the alerting ring will not sound.
You may answer the call by pressing the flashing LINE button. Remember to put the first call on hold
before answering the incoming call, or the first call will be disconnected.
6.4.
Conference
Your 2750 allows you to make conference calls with two other parties. You may conference either two
outside lines or one outside line and one intercom station.
6.4.1.
a.
b.
c.
d.
e.
Outside Calls
Make or answer a call.
Press HOLD.
Make or answer a call on another line.
When the second call is connected, press the CONFERENCE button. The lines are
immediately conferenced.
Hang up to end the conference call. You may press a LINE button if you wish to continue the
call with the party that line. The other line will be disconnected.
6.4.2.
Outside Call with Intercom Station
a.
Place an intercom call to the desired station. The outside call is automatically placed on hold.
b.
c.
6.5.
After the person at the other station answers, press the CONFERENCE button to create a
conference call.
Hang up to end the conference call. The person at the other station may remain connected to the
outside call. Another way to conference an intercom station to an outside call is to press the
appropriate LINE button at the second intercom station. Note that System Call Privacy must be
OFF for this method to work. See Section 2.9. If you wish to talk privately with one party
during a conference call, press HOLD to place both lines on hold, and then press a LINE
button to talk with the person on that line. Press CONFERENCE to resume the conference call.
Transfer
6.5.1.
Attended Transfer
a.
Place an intercom call to the desired station. The outside call is automatically placed on hold.
b.
When the intercom party answers, announce that you are transferring the call. If the other 2750
station does not wish to be transferred the call, press the LINE button to return to the outside
call.
c.
Press the TRANSFER button.
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6.5.2.
Blind Transfer
a.
Press the TRANSFER button.
b.
Dial the desired two-digit station number to transfer the call to that station. If the desired station
does not answer, it will stop ringing after one minute. To re-engage the call press the flashing
LINE button. The call can be answered at any telephone by pressing the flashing LINE button.
6.5.3.
Transfer Ring
You may transfer an outside call to all stations by using the transfer ring. If you answer a call that is not
for you, and you do not know where to direct it, press TRANSFER twice. All of the other phones will
ring in the transfer ring and the call will be transferred to the next answering station. The call will
remain on hold at your station until another station picks up the call.
6.5.4.
Personal Ring
The 2750 telephone also features eight unique personal transfer rings. You may assign each person their
own personal ring. Calls can then be transferred to them using this ring. This feature is helpful if you
wish to transfer a call to a person who may not always be at a particular phone. Many people find this
method of transferring a call more professional and unobtrusive than the traditional method of using
voice pages to call people to the phone.
To use this feature, press TRANSFER and then the desired dial pad number buttons. All the other
phones will now ring with the personal ring represented by that number.
6.6.
Caller ID
The Caller ID feature works in conjunction with Caller ID service offered by your local telephone
company. The 2750 can store up to 50 of your most recent calls. In order for this feature to work, you
must subscribe to the Caller ID service from your local telephone company. Call waiting caller ID may
not be available in all areas that offer caller ID service, and may cost more than basic number caller ID
service. Also, please note that you must order Caller ID service separately for each line on which the
service is desired.
6.6.1.
Incoming call
The caller ID information will be displayed automatically. There is no need to press the CALLS
button.
6.6.2.
Call Waiting Caller ID
When you are on the line and another call comes in, the display will automatically display the caller ID
information. To answer that call, press FLASH. To return to the previous call, press FLASH again.
6.6.3.
Caller List
6.6.3.1
Reviewing Calls
To review previous calls, press the CALLS button and use the up and down arrow buttons under the
display to scroll through the caller list. The display will indicate the number of new calls in the caller
list, as well as the total number of calls in the caller list. A “new” call is one that has not yet been
viewed.
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The call record will show the Caller Name, Call Number, Line Number, Date , and Time of call.
6.6.3.2.
Dialing Calls
Follow the instructions in Section 6.6.3.1 for viewing the caller list. Once the desired number is
displayed, lift your handset, press SPEAKER, HEADSET, or a LINE button to dial the number.
Before dialing, you may press the “SELECT” button repeatedly to scroll through different dialing
choices for dialing that number, either with or without the area code or a “1” in front.
6.6.3.3.
Deleting Numbers
To delete a single number, press the DELETE button twice when the desired number is displayed. To
delete all the numbers in the caller list press the DELETE button and keep it depressed for 5 seconds
while reviewing the caller list.
Note: If you do not wish to store incoming calls in the Caller List, see Section 3.3 to disable this
feature.
6.7.
Volume Levels
The Ringer, Handset, Speakerphone, Intercom Speaker and Discrete Alert Volumes can all be set
independently by using the VOLUME buttons. Eight ringer, four handset, eight speakerphone, eight
intercom speaker, and eight discrete alert volumes are available.
To increase the volume, press the UP button.
To decrease the volume, press the DOWN button.
6.7.1.
Ringer
While the phone is on-hook and idle, press the up and down VOLUME buttons to set desired ringer
volume. With each press, the phone will ring once at the new volume.
6.7.2.
Handset
While using the handset, press the up and down VOLUME buttons to set desired handset volume.
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6.7.3.
Speakerphone
While the speakerphone is activated, press the up and down VOLUME buttons to set desired
speakerphone volume.
6.7.4.
Intercom Speaker
While using the intercom or receiving a page, press the up and down VOLUME buttons to set desired
intercom speaker volume. The speaker volume levels for the intercom and for outside calls are
independent of each other. You may, for example, set your speakerphone so that a caller’s voice will be
at a normal level, yet intercom pages will come through at a louder volume.
6.7.5.
Discrete alert
While the phone is on-hook and idle, press HOLD. Then press the up and down arrows of the
VOLUME buttons to set desired discrete alert volume. There are 8 levels to select from. With each
press, the phone will ring once at the new discrete alert volume. The discrete alert volume setting
governs the volume of off-hook ringing, off-hook intercom ringing, the held call reminder, and the line
reserve alert.
6.8.
Voice Mail (Message Waiting)
The 2750 supports external Voice Mail indicators. The commercial telephone company will supply
either FSK or Stutter Dial tone. When using external VM, the LCD will display a message to alert you
that there is a message and what line it is on. Section 4.2.1 Message Waiting Line Selection will allow
you to set indicator to Line1, 2, 3, 4, or OFF. Section 4.2.2 Message Waiting Mode Selection will
allow you to set either FSK or Stutter Dial Tone as the signal type.
In most cases you will only set one telephone to receive the external message waiting signal. If you
have multiple external mail boxes then each box must be on a different telephone.
When you receive a message, your display will show the following.
6.8.1.
Accessing Messages
Dial the number for your voice mail service. You may wish to store this number in one of your phone’s
memory locations for easy access.
6.8.2.
Resetting MSG Lamp
If your MSG lamp continues to flash after you have retrieved your messages, you may turn it off
manually by following the following instructions:
a.
Press MENU. The display will read “Phone Setting”
b.
Press the DOWN ARROW until “Message Lamp” appears in the display.
c.
Press the soft key under RESET.
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For this feature to operate correctly, several items must be set correctly. You must be subscribed to
Voice Mail from the telephone company. The message signaling must arrive on the correct line, and the
phone must be set for the correct type of message waiting. Message signals are sent by the Telephone
Company in one of two ways: FSK or stutter dial tone. Your telephone comes factory-set to FSK,
which means that only its FSK detector is active.
If your Message Waiting lamp does not flash when messages arrive, see Section 4.2 to modify the
configuration.
6.9.
Flash
Press FLASH instead of pressing the hookswitch to activate services such as Call Waiting or 3-Way
Calling, or to activate certain PBX or Centrex features. You may be required to press other buttons
before or after you press FLASH. Refer to the custom calling instructions provided by your local
telephone company or to the operating instructions provided with your PBX.
The initial factory-set flash length is 600 milliseconds, which is appropriate for most installations.
However, you can adjust the flash length to make it longer or shorter. See Section 4.6. Flash may be
stored into a memory location. When a flash is stored, it is represented in the display by a small “f”.
6.10.
Mute
The Mute feature allows you to turn off your telephone’s microphone so that the other party cannot
hear you. The Mute feature works with both the handset and the speakerphone. It silences only your
voice. The other party can still be heard. Mute automatically cancels when you hang up, switch
between lines or switch from speakerphone to handset during a call. To activate this feature, press
MUTE. The MUTE indicator will light. Press MUTE again to cancel the feature. The MUTE
indicator will turn off.
6.11.
Do Not Disturb (DND)
While the DND feature is activated, your telephone will not ring. Incoming calls will be signaled only
by the LINE indicators flashing.
NOTE: Pages will not be heard through your telephone, and other stations will be unable to make
intercom calls to you or transfer calls to your telephone. You may still answer outside calls by pressing
the flashing LINE button. You may also place outside calls and intercom calls.
To activate DND
a.
Press MENU. The display will read “Phone Setting”
b.
Press the soft key under ENTER until “Do not Disturb:N” appears in the display.
c.
Press the soft key under CHANGE. The display will now read “Do not Disturb:Y”.
d.
Press MENU to exit.
The DND indicator in the display will now be on, and the display will read “Do Not Disturb.” To
cancel DND press the soft key under RESET
6.12.
Line Reserve
The Line Reserve feature enables you to reserve a line that is currently in use. As soon as that line
becomes free, your phone will alert you with a triple ring and that line will be reserved for your station.
This feature is especially useful in offices where the phones are in heavy use.
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To reserve a line
a.
Press HOLD.
b.
Press the desired LINE button. The line indicator will turn from red to orange.
To cancel Line Reserve press the LINE button again. The line indicator will turn from orange back to
red. If you do not go off-hook within 15 seconds after you are alerted, the line will become free again
for others to use. Line Reserve will also cancel if you make or answer a call on another line.
6.13.
Call Privacy
See Section 2.9 for a description of Call Privacy and for initial programming instructions. To release
call privacy during a single call press CONFERENCE. “Privacy Released” will appear in the display.
Call privacy will be reactivated for the next call.
Note: Call Privacy is always on for intercom calls.
6.14.
Toll Restriction
See Section 2.8 for a description of Toll Restriction and initial programming instructions.
6.14.1.
Toll Restriction Removal (Single Call)
a.
Press HOLD button.
b.
Enter the 4 digit toll restriction access code which was set at Station #01. If no code was set, the
access code is the initial number set at the factory, which is “1234”.
c.
The SPEAKER light will flash indicating that toll restriction is temporarily off, and you may
make your call.
When you use this feature, Toll Restriction will be reactivated 10 seconds after you hang up. This will
be signaled by a flash of the SPEAKER light. You may continue making unrestricted calls as long as
you go offhook again within 10 seconds of hanging up your previous call.
6.14.2.
Toll Restriction Removal (Single Station)
You may turn Toll Restriction ON and OFF at a telephone without affecting the Toll Restriction settings
stored in that telephone. For example, you may wish to turn Toll Restriction off for some guests, or you
may want Toll Restriction to be on only during certain periods. When you turn off Toll Restriction at a
telephone using this feature, it will stay off until it is reactivated. To access this feature:
a.
Press HOLD.
b.
Enter “*” or “#”.
i. * ... to turn Toll Restriction ON.
ii. # ... to turn Toll Restriction OFF
c.
Enter the 4 digit toll restriction access code which was set at Station #01. If no code was set, the
access code is the initial number set at the factory, which is “1234”.
Note: Turning Toll Restriction ON at a telephone will have no effect unless restrictions have been
stored at that telephone.
6.15.
Timer
6.15.1.
Elapsed Call Time
The display automatically shows the elapsed time during a call.
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6.15.2.
Timer Reset
Press the up arrow (^)button, which is found directly below the display.
6.15.3.
Elapsed Call Time (Previous Calls)
While the phone is on-hook and idle, press REDIAL. The display will show the elapsed time of the
previous call, along with its time and date. Use the right arrow button under the display to view the
lengths of the previous five calls, along with their times and dates.
6.16.
Headset
Your 2750 is headset-ready. It comes equipped with a 2.5mm headset jack, and a built-in headset
amplifier, along with a dedicated HEADSET button. To use this feature, plug a telephone headset with
a 2.5 millimeter plug into the headset jack. There is no need to buy a headset with a separate amplifier.
You can use your headset to make or answer an outside call, an intercom call or a page. Simply press
HEADSET instead of lifting the handset. During a call, you may switch back and forth between
handset, headset and/or speakerphone as much as you like.
If you wish to override automatic line selection, press the desired LINE button instead of pressing
HEADSET, and you will be connected to that line on the speakerphone. Then press HEADSET to
toggle to the headset. Press HEADSET again to hang up.
6.17.
Directory Card
Remove the directory card and write down the names or telephone numbers associated with line
numbers.
6.18.
a.
b.
c.
Personal Directory
While the phone is on-hook and idle, press the “#” button. The display will read “Directory.”
Use the up and down arrow buttons below the display to view the personal directory entries.
When the desired entry is displayed, you may dial it simply by lifting your handset, by
pressing SPEAKER or HEADSET, or by pressing a desired LINE button.
Note: The directory is organized alphabetically. You may jump to your desired entry by pressing the
corresponding dial pad number. For example, press the “5” dial pad button three times to jump to the
first entry starting with “L”. You can then use the up and down arrow buttons to view the entries
starting at that point.
6.19.
Pre-dialing
Pre-dialing allows you to enter a telephone number and check it in the display before it is dialed out. To
make a pre-dialed call, enter the number using the dial pad while the telephone is on-hook, then lift the
handset or press SPEAKER or HEADSET or press the desired LINE button. If you make a mistake
while dialing the number, you can use DELETE to erase digits one at a time.
6.20.
Intercom Calls
You may place an intercom call by dialing the two-digit station number of the desired station. When
you place an intercom call, your speakerphone turns on automatically. If the called station is set to
INTERCOM RING, you may speak to the station as soon as they answer.
If the called station is set to INTERCOM VOICE or INTERCOM HANDSFREE, you may speak to
the station after you hear the confirming tone.
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Note: If the intercom line is busy or the called station is set to DO NOT DISTURB, you will hear a no
action tone.
6.20.1.
Intercom while Idle
a.
Press INTCM.
b.
Dial the two-digit station number of the station you wish to intercom.
c.
To end the conversation, hang up or press SPEAKER or HEADSET button.
6.20.2.
Intercom while on an Outside Call
a.
Press the INTCM button. The outside call is automatically placed on hold.
b.
c.
Dial the two-digit station number of the station you wish to intercom.
Press the LINE button of your outside call at any time to return to that call.
6.20.3.
Answering Intercom Calls
6.20.3.1.
Intercom Ring
Press SPEAKER or HEADSET or lift the handset and begin talking.
6.20.3.2.
Intercom Voice
You will hear one ring, then an alert tone followed by the caller’s voice. Press SPEAKER or
HEADSET or lift the handset and begin talking.
6.20.3.3.
Intercom Handsfree
You will hear one ring, then a triple alert tone to let you know that your phone has automatically
answered an intercom call on speakerphone. At any time you may respond to the call by speaking
towards your telephone.
6.20.3.4.
Answering an Intercom Call while on an Outside Call
Press the flashing INTCM button. The outside call is automatically placed on hold. Press the LINE
button of your outside call at any time to return to that call.
6.21.
Paging
The Paging feature allows you to make announcements to other 2750/2740 stations in the system.
When you make a Page, your speakerphone is automatically activated. You can talk immediately using
the speakerphone or the handset.
Note: You may Page another station only if it is not in use, does not have DO NOT DISTURB
activated, and is not set to BLOCK PAGES. If the station is in any of these conditions, you will hear a
no action tone.
6.21.1.
Single Page
a.
Press PAGE.
b.
Dial the two-digit station number of the station you wish to page.
c.
After you hear the paging tone, speak towards the telephone or lift the handset and make your
announcement.
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6.21.2.
All Page
The All Page feature enables you to make announcements through all of the other 2750/2740 stations.
When you make an All Page, your announcement, preceded by a double paging alert tone, will be heard
at all the phones that are not in use and do not have their DO NOT DISTURB or BLOCK PAGE
activated. To perform an All Page:
a.
Press PAGE twice.
b.
After you hear the paging tone, speak towards the telephone or lift the handset and make your
announcement.
6.21.3.
Answering Pages
6.21.3.1. Single Page
A page directed to a particular station may be answered only at that station. Lift the handset, press
SPEAKER, HEADSET, or the flashing INTCM button. You will then be connected to the caller in a
private intercom conversation. Replace the handset in the cradle or press the SPEAKER or
HEADSET button to hang up.
6.21.3.2. All Page
An All Page may be answered from any phone in the system, even one that is busy on an outside line,
has DO NOT DISTURB set or has blocked pages. You may answer an All Page by pressing the
flashing INTCM button. You will then be connected to the caller in a private intercom conversation.
6.21.4.
Blocking Pages
Pages may be blocked at any telephone in the system.. When pages are blocked, no pages will be heard
on that telephone. Also, the person attempting to page the telephone will hear a no action tone.
To block pages at your telephone:
a.
Press MENU. The display will read Phone Setting
b.
Press the soft key under ENTER.
c.
Press the Down Arrow repeatedly until Intercom Prefs appears in the display.
d.
Press the soft key under ENTER.
e.
Press DOWN ARROW repeatedly until Pages: Allowed appears in the display.
f
Press the soft key under CHANGE to select between Pages ALLOWED and Pages BLOCKED.
g.
Press MENU to exit.
6.22.
Room Monitoring
The Room Monitoring feature allows you to activate the speakerphone of another station to monitor
sounds in that room. This feature is especially useful in a nursery or home office where there are
children present.
Place an intercom call to telephone you wish to monitor. Press MUTE if you want to prevent sounds in
your room from being heard at the monitored phone.
To end monitoring, hang up the handset or press SPEAKER. The remote station will disconnect
immediately.
Note: The remote phone must be set to Intercom HANDSFREE.
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7.
USING YOUR TELEPHONE'S ANSWERING SYSTEM.
The 2750 supports two types of Voice Mail/Voice Answering. We support external class Voice Mail
service and the internal Answering System. The internal Answering System supports up to 60 minutes
of incoming and out going messages. It will light two red LED's above the Display and will also flash
a symbol of a handset in the display whenever you have a message waiting..
7.1.
Listening to your Messages
7.1.1.
Play Messages
Press PLAY/PAUSE. The display will indicate how many new and how many saved messages are
currently stored in the answering system. The voice will announce “ You have XX new messages and
XX saved messages. First new message ...”, followed by date and time the message was received, then
the message itself, then “ next new message: and so on. After all the new messages are played, then it
will automatically continue with the saved messages.
7.1.2.
Stop Message Playback
You may press STOP at any time to stop message playback.
7.1.3.
Pause Message Playback
Press PLAY/PAUSE to pause message playback. The display will read “Pause”. Press PLAY/PAUSE
again to resume playback.
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7.1.4.
Repeat a Message
During message playback, press the REPEAT button to return to the beginning of the current message.
If you wish to go to the beginning of the previous message, press the REPEAT button quickly a second
time.
7.1.5.
Skip to the next Message
During message playback, press the SKIP button to skip to the next message.
7.1.6.
Jump back
During message playback, press the BACK button to jump back 2 seconds in the current message.
This is useful for repeating parts of a message, such as a telephone number.
7.1.7.
Jump Forward
During message playback, press the FORWARD button to jump forward 2 seconds in the current
message. If you wish you may press the FORWARD button twice to jump to the next message.
7.1.8.
Saving a Message as New.
During message playback, press the SAVE AS NEW button to save the current message as new. This
means that this message will be grouped with the new messages, just as if it had not yet been played,
and the Answering System Indicator will continue to flash, showing that there is at least one new
message.
7.1.9.
Message Auto Save
Even if you do not press the SAVE AS NEW button, the message will still automatically be saved, but
it will be grouped with the saved messages. The answering system will save all messages until they are
erased. You must erase messages to prevent your memory filling up. When your memory is full you
will no longer be able to record messages.
7.1.10.
Speed Message Up
During message playback, press “6” on Dial Pad to speed message up.
7.1.11.
Slow Down Message
During message playback, press “4” on Dial Pad to slow message down. This feature is useful for hard
to understand messages or to give you more time to write down an address or telephone number.
7.1.12.
Using Dial Pad
During message playback, the dial pad can also be used to navigate the messages. Below is a list of
these commands.
1 = Jump 2 seconds backward
6 = Speed up
2 = Play
7 = Repeat
3 = Jump 2 seconds forward
9 = Skip
4 = Slow down
* = Save as New
5 = Stop
# = Erase
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7.1.13.
Erasing Messages
7.1.13.1. To Erase A Message
While listening to the message, press the ERASE button. The voice will say “Erased” as a
confirmation that the message is erased.
7.1.13.2. To Erase All Messages
During message playback, press the ERASE button and keep it depressed for 5 seconds, until you hear
the voice say “All Messages Erased”.
7.1.14.
Recording A Memo or Conversation.
Note: This phone does not sound any warning beeps to alert the other party that the conversation is
being recording. To be certain that you are in compliance with any laws or regulations concerning
recording telephone calls, you should start the recording, and then inform the other party that you are
recording the call.
7.1.14.1. Recording a Memo
While the telephone is idle, you may record a memo which will be saved along with the new messages
for later playback. To start recording a memo, press the RECORD button, the buttons LED will turn
on and the LCD will display “Recording”. The speaker phone will automatically turn on or you can
lift handset to talk. When finished with the recording, press the STOP button.
7.1.14.2. Recording a Telephone Conversation.
While you are engaged in a phone conversation, you may record both sides of the conversation. The
recording will be saved along with the new messages for later playback. To start recording a
conversation, press the RECORD button. The button's LED will turn on and the LCD will display
“Recording”. When finished with the recording, press the STOP button.
7.1.15.
Screening Calls
The Call Screening Feature allows you to listen to messages over the speakerphone as they are being
recorded at your phone. If you wish to take the call, simply press the corresponding LINE button.
Press the SCREEN button to turn on the Call Screening feature, the SCREEN button's LED will turn
on. Press the SCREEN button again to turn off.
7.2.
Auto Attendant Overview
A 2750 set as an Auto Attendant for your system will answer incoming calls, play a greeting message,
provide options to hear other prerecorded messages, transfer the call to a system extension or take a
message in the Auto Attendant's General Mail Box. It will answer your calls based on the time of day,
and on which line the call has come in on. The Handset Symbol with the numbers below show that the
a telephone on your system has Auto Attendant turned on.
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7.3.
To Repeat an Auto Attendant OGM
While listening to an Auto Attendant OGM, the caller can press “9” to repeat the main menu. You may
want to include the phrase “ to repeat this message, dial 9”. If you have recorded AA OGM 2 – 8
messages, they can be repeated by dialing the number of the message again.
8.
USING STANARD TELEPHONES
You may also use standard (non-2750/2740) telephones in conjunction with your 2750 telephones. All
features of the non-2750 telephones will operate normally. However, they will not be able to share the
features of the 2750 telephones.
8.1.
Line Status and Calls on Hold
The line status indicators of the 2750 phones will recognize standard telephones. When a call is placed
on hold at a 2750 telephone, it can be taken off hold at a standard telephone.
Note: If the line status indicators of your 2750 telephones do not function properly, follow the
instructions for setting the loop voltage detector in Section 2.4.
8.2.
Call Privacy
Call privacy is not observed by non-2750 telephones. A non-2750 telephone on any line has access to
that line at any time, whether or not it is being used by a 2750 telephone.
8.3.
Intercom
Non-2750 telephones cannot use the intercom feature to communicate with 2750 telephones.
8.4.
Fax Machines and Modems
You may connect modems or fax machines to any of your lines, and the line indicators of the 2750
telephones will light when these devices are using a line.
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2750 User Guide Version 1.3
9.
BATTERIES
Your 2750 telephone uses AC power from a standard wall outlet. As long as the telephone is connected
to a wall outlet, it will operate using the AC power. Please remember to plug your telephone into a
wall outlet that is not controlled by a wall switch. The 2750 uses 3 AAA batteries for backup power.
These batteries fit into a compartment on the base of the telephone.
The display has a battery symbol whenever the batteries are low and need replacing or when no
batteries are installed.
9.1.
a.
b.
c.
d.
e.
f.
g.
Battery Replacement
Make sure the AC cord is attached to the telephone and to a working electrical outlet.
Turn the telephone over.
Remove desk pedestal/wall mount bracket if attached.
Remove battery door cover by using the tip of a ball-point pen, paper clip, or similar object
to release the battery door tab.
Remove the old battery.
Insert 3 new AAA size alkaline batteries. Note that we recommend ONLY alkaline batteries.
Close the battery cover.
9.2.
Power Failure Operation
If AC power is disconnected or there is a power failure, the telephone automatically switches to battery
operation for approximately two hours. When the power is restored, the telephone automatically
switches back to AC power and resumes normal operation. If the battery is missing or low on power
when AC power is lost, the telephone will not function. However, all feature settings and memory
numbers will be maintained.
Note: It is recommended to always have at least one telephone connected that does not require battery
power, so that you are always sure to have use of a telephone during a power failure.
45
2750 User Guide Version 1.3
APPENDIX A
Menu Tree
TOP LEVEL
PHONE SETTING
ANSWER SETTINGS
MEMORY SETTINGS
TIME/DATE SET
ADVANCED SETTINGS
Phone Settings
MENU OPTION
SUB MENU
DEFAULT
Station #
None
Do Not Disturb
N
Ringer Settings
L1 Ringer
ON
On/Delay/Off
L2 Ringer
ON
On/Delay/Off
L3 Ringer
ON
On/Delay/Off
L4 Ringer
ON
On/Delay/Off
Y
Y(Yes)/N(No)
Intcm
Handsfree
Ring/Voice/Handsfree
Pages
Allow
Allowed/Blocked
L2
Common
Common/Private/Unconnected
L3
Common
Common/Private/Unconnected
L4
Common
Common/Private/Unconnected
L1
L1/L2/L3/L4/Intcm
L1 Ring Sound #
1
1,2,3,4,5,6,7,8
L2 Ring Sound #
1
1,2,3,4,5,6,7,8
L3 Ring Sound #
1
1,2,3,4,5,6,7,8
L4 Ring Sound #
1
1,2,3,4,5,6,7,8
VWMI Line
Line 1
Line 1, Line 2, Line 3, Line 4, OFF
VWMI Type
FSK
FSK/Stutter
Home Code
None
Three Digits
Local Code 1
None
Three Digits
Local Code 2
None
Three Digits
Local Code 3
None
Three Digits
Local Code 4
None
Three Digits
Off Hook Ring
Intercom Prefs
Line Type
Auto Seize
Distinctive Ring
Telco VMWI
Area Codes
AVAILABLE OPTIONS/COMMENT
46
2750 User Guide Version 1.3
MENU OPTION
Caller ID Store
Toll Restriction
SUB MENU
DEFAULT
AVAILABLE OPTIONS/COMMENT
Local Code 5
None
Three Digits
Local Code 6
None
Three Digits
1 Plus 7 Code 1
None
Three Digits
1 Plus 7 Code 2
None
Three Digits
1 Plus 7 Code 3
None
Three Digits
1 Plus 7 Code 4
None
Three Digits
1 Plus 7 Code 5
None
Three Digits
1 Plus 7 Code 6
None
Three Digits
L1 CID Store
ON
ON/OFF
L2 CID Store
ON
ON/OFF
L3 CID Store
ON
ON/OFF
L4 CID Store
ON
ON/OFF
Set Restriction 1
Enter 1234 to access programming
Set Restriction 2
Set Restriction 3
Set Restriction 4
Set Restriction 5
Set Allowed 1
Set Allowed 2
Set Allowed 3
Set Allowed 4
Set Allowed 5
Line Restriction L1
Normal
Normal/Restricted
Line Restriction L2
Normal
Normal/Restricted
Line Restriction L3
Normal
Normal/Restricted
Line Restriction L4
Normal
Normal/Restricted
Station Naming
Set at Sta 01 for ea. of 16 Stations
Hold Remind
2min
Centrex Prefix
Prefix
Message Lamp
Reset
Off/30s/1min/2min
Up to 7 digits
CIDCW
High Sens
47
High Sens/OFF/Low Sens
2750 User Guide Version 1.3
Answer Settings
MENU OPTIONS
SUB MENU
DEFAULT
Ans System
AVAILABLE OPTIONS/COMMENT
OFF
OFF/ON
Pickup Delay
5
1,2,3,4,5,6,7
AA Delay
2
0,1,2,3,4,5,6,7,8
Toll Saver
OFF
OFF/ON
Message Length
Unlimited
Unlimited/1 MINUTE/ANNC ONLY
OGM Setup
Ans OGM
AA Day OGM
AA Night OGM
AA Zero-Out OGM
Night Timer Set
Start
'05:00 PM
End
'09:00 AM
Remote Code
1234
New Message Beep
OFF
Advanced Setting
OFF/ON
AA OGM 2
AA OGM 3
AA OGM 4
AA OGM 5
AA OGM 6
AA OGM 7
AA OGM 8
AA by Line
L1 AA OGM 1
L2 AA OGM 1
L3 AA OGM 1
L4 AA OGM 1
Ans by Line
Night Msg by Line
L1 Ans ON
ON/OFF
L2 Ans ON
ON/OFF
L3 Ans ON
ON/OFF
L4 Ans ON
ON/OFF
L1 NIGHT MSG: ON
ON/OFF
L2 NIGHT MSG: ON
ON/OFF
L3 NIGHT MSG: ON
ON/OFF
L4 NIGHT MSG: ON
ON/OFF
48
2750 User Guide Version 1.3
MENU OPTIONS
SUB MENU
DEFAULT
AVAILABLE OPTIONS/COMMENT
Zero Out Action
RING STN
#01
RING STN
01,02,03,04,05,06,07,08,09,10,11,12,13,14
,15,16, GLOBAL RING #30,
31,32,33,34,35,36,37,38, DISALLOW
Centrex Trnf
OFF
OFF/ON
Memory Settings
MENU OPTIONS
SUB MENU
DEFAULT
Select Location
AVAILABLE OPTIONS/COMMENT
# sign for Personal Directory, 40 memory
locations.
Time and Date Settings
MENU OPTIONS
SUB MENU
DEFAULT
AVAILABLE OPTIONS/COMMENT
TIME
HH:MM
AM/PM
AM/PM
DATE
MM/DD/YY
Advanced Settings
MENU OPTIONS
SUB MENU
DEFAULT
AVAILABLE OPTIONS/COMMENT
Erase Memory
Erase Settings
Erase Toll Restr
Enter Code
Station# 02 and above
Erase Ans System
Version Info
System Test
Provides Firmware Info
Key Test
Checks Feature Keys As Depressed
LCD Test
Checks LCD
Headset Type
2.5mm JACK
2.5mm JACK/HANDSET JACK
Flash Time
600ms
600ms, 1s, 100ms, 300ms
Hold Drop
30MIN
30MIN, 99MIN, 5 MIN, 15MIN
Hold Release
OFF
OFF/ON
Station#
NORMAL
NORMAL/LOCKED
Loop Detect
48V
48V, 24V, 12V, OFF
Tone/Pulse
TONE
TONE/PULSE
System Privacy
Y(Yes)
YES/NO (only appears at Stn 01)
49
2750 User Guide Version 1.3
APPENDIX B
Installation Worksheet
INSTALLATION WORKSHEET
NOTE: LINE 1 MUST BE COMMON TO ALL SYSTEM SETS
Station
Number
Station Type
User's Name or Telephone
Line 2
Location
Line 1 Tel#_______ Tel#__________
Line 3
Tel#__________
Line 4
Tel#__________
Station 01
Common
Common or Private
Common or Private
Common or Private
Station 02
Common
Common or Private
Common or Private
Common or Private
Station 03
Common
Common or Private
Common or Private
Common or Private
Station 04
Common
Common or Private
Common or Private
Common or Private
Station 05
Common
Common or Private
Common or Private
Common or Private
Station 07
Common
Common or Private
Common or Private
Common or Private
Station 08
Common
Common or Private
Common or Private
Common or Private
Station 09
Common
Common or Private
Common or Private
Common or Private
Station 10
Common
Common or Private
Common or Private
Common or Private
Station 11
Common
Common or Private
Common or Private
Common or Private
Station 12
Common
Common or Private
Common or Private
Common or Private
Station 13
Common
Common or Private
Common or Private
Common or Private
Station 14
Common
Common or Private
Common or Private
Common or Private
Station 15
Common
Common or Private
Common or Private
Common or Private
Station 16
Common
Common or Private
Common or Private
Common or Private
Station Type: 2740, 2750, or 2742
50
2750 User Guide Version 1.3
APPENDIX C
Toll Restriction Worksheet
Toll Restriction Worksheet
Toll restriction numbers are set individually at each station, so the restrictions can vary from phone to phone.
Some examples of common restrictions: “1” = to restrict all numbers starting with “1”, “01” = to restrict all
international calls. “0” = to restrict all operator-assisted calls. “#662 = to restrict all “0662” and “1662” calls.
When you enter restricted numbers, “#” is a wildcard.
Note: Restrictions are usually just a few digits, since they prevent the dialing of all numbers starting with those
digits
Use the worksheet below to plan your choice of restricted numbers. Use a different worksheet for each set of
restrictions.
You can set as many as five
Enter the restricted numbers. Each
restricted numbers at each
restriction can be up to 6 digits long.
telephone.
1st Restriction
2nd Restriction
3rd Restriction
4th Restriction
5th Restriction
If you set restrictions at a particular telephone, you will most likely also want to store some allowed
exceptions at that telephone. For example, if you restrict long-distance calls, you will probably want to store
some allowed area codes such as “1800” to allow all 1800 calls. When you enter allowed numbers, “*” is a
wild card.
You can set as many as five
Enter the allowed numbers. Each
allowed numbers at each
restriction can be up to 10 digits long.
telephone.
1st Allowed
2nd Allowed
3rd Allowed
4th Allowed
5th Allowed
51
2750 User Guide Version 1.3
APPENDIX D
Trouble Shooting Guide
TROUBLE SHOOTING GUIDE
If you are having problems with your 2740 or 2750 telephone, please review the problems listed below
and their solution. You may call 662-287-5281 and request a technician to work though your problem
No Display or Lamps
No Dial Tone
The LED's are Flashing and the
Display reads “Station #??”
There is no dial tone on the
handset, but the speakerphone
works.
The Intercom does not work
or
The telephone does not show the
status of other telephones
Make sure that the Power Transformer is plugged into an electric
socket not controlled by a wall switch
Check all line connections. If possible check your jack wiring by
testing a non-system telephone at the jack in question. If a
standard telephone does not work, then the local telephone
company lines or your house wiring may be causing the problem
Press soft key “Change” to assign this telephone a station number.
Replace the handset from another 2750 telephone. If this solves
the problem, then contact Technical Support for assistance.
The problem may be with your installation. Make sure that the
lines are installed correctly and that line 1 is common on all
system telephones.
The cause of this problem may be from outside interference.
Disconnect line one at the cable terminal. If this solves the
problem, then the interference is coming from the telephone
company.
or
There is a delay in getting dial tone This problem may also be caused by DSL Microfilters. Never
connect a line that has a DSL Circuit on Line 1.
or
The problem may be caused by one defective telephone.
The Telephone remains on hold
Disconnect one instrument at a time to determine if a particular
after the call is picked up at
telephone is causing the problem
another station.
The most common cause of crosstalk is the use of flat cable. Be
Crosstalk or other interference
sure to use supplied line cords. You must use twisted-pair line
cords.
Make sure that the Ringer is on and that “Do Not Disturb” is off.
The line LED flashes when a call
comes in, but the telephone does
not ring.
The telephone does not operate
Make sure that fresh AAA batteries are installed in base.
during a power outage
The battery icon stays lit in display Make sure that fresh AAA batteries are installed in base.
You cannot join a telephone call in The Call Privacy feature prevents another 2740 or 2750 from
interrupting a call in progress. If you don't want Call Privacy in your
progress
system, then go into system programming on station 01 and turn it
off.
If this line is not connected, then program it as unconnected. If
The telephone line status
indicators stay lit, even thought the this line is connected and you have dial tone, then adjust loop
voltage detector setting.
line is not in use.
52
2750 User Guide Version 1.3
FCC INFORMATION
This equipment complies with Part 68 of the FCC rules. On the base of this equipment is a label that contains, among other
information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this
information must be provided to the telephone company.
The FCC requires that you connect your telephone to the telephone network through a modular telephone outlet or jack,
which must comply with FCC part 68 rules. The modular telephone outlet or jack to which your 2750 telephone must be
connected is a USOC RJ11C or RJ14C. The Facility Interface codes (FIC) for your 2750 telephone is 02LS2 which is a 2wire, Local Switched Access, Loop-start.
The Ringer Equivalence Number (REN) is used to determine the quantity of devices which may be connected to the
telephone line. The REN for your 2750 telephone is 0.2. Excessive RENs on the telephone line may result in the devices not
ringing in response to an incoming call. In most areas, the sum of the RENs should not exceed five (5). To be certain of the
number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to
determine the maximum REN for the calling area.
If the 2750 telephone causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify
you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is
necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect
the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make
the necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with your 2750 telephone, please contact Cortelco Technical Support, 662-287-5281 for repair
and/or warranty information. If the trouble is causing harm to the telephone network, the telephone company may request
you remove the equipment from the network until the problem is resolved. Do not attempt to repair or modify this
equipment.
Please contact Cortelco for information on obtaining service for this product. This equipment cannot be used on public coin
service provided by the telephone company. Connection to Party Line Service is subject to state tariffs. (Contact the state
public utility commission, public service commission or corporation commission for information.) This equipment is
hearing-aid compatible. This equipment is capable of providing users access to interstate providers of operator services
through the use of access codes. Modification of this equipment by call aggregators to block access dialing codes is a
violation of the Telephone Operator Consumers Act of 1990.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio TV technician for help.
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la
norme NMB-003 du Canada.
Automatic Dialers
When programming emergency numbers and/or making test calls to emergency numbers remain on the line and briefly
explain to the dispatcher the reason for the call before hanging up. Perform such activities in the off-peak hours, such as
early morning hours or late evenings.
53
2750 User Guide Version 1.3
TELEPHONE REPAIR
DO NOT ATTEMPT TO REPAIR THIS PRODUCT YOURSELF. Telephones manufactured by
CORTELCO must be returned to us for repair. You can return your telephone to CORTELCO for repair
or replacement in accordance with our LIMITED WARRANTY.
CORTELCO warrants THIS PRODUCT against defects in material and workmanship in accordance
with our LIMITED WARRANTY. If your telephone is returned for repair, include a copy of your sales
receipt containing the date-of-purchase. DO NOT INCLUDE THE ORIGINAL SALES RECEIPT. If
date-ofpurchase is not included, the factory date printed on the label on the bottom of your telephone
will be used as the date-of purchase. The factory date allows six months for distribution and sale of this
product. If you return your telephone for repair, the warranty period is not extended. The original dateof-purchase continues to apply to your warranty.
OUT-OF-WARRANTY REPAIR We will repair this product for a nominal fee after the LIMITED
WARRANTY has expired if you send it to us in a complete and undamaged condition. The repaired
unit will be shipped to you C.O.D., freight collect.
RETURN-FOR-REPAIR PACKAGING If you are returning a unit to us for repair, package it carefully,
preferably in the original carton. Be sure to include your return address, a copy of the sales receipt
showing date-of-purchase, and a note with your name, telephone number, return street address, and
describe the problem that you have with your Telephone. Shipping must be prepaid. If the telephone is
in warranty, it will be repaired or replaced, at our option, at no cost to you, and it will be returned
shipping prepaid. Ship your telephone (shipping prepaid) to:
CORTELCO
REPAIR CENTER
1703 SAWYER ROAD
CORINTH, MS 38834
54
2750 User Guide Version 1.3
LIMITED WARRANTY
If you purchased this product new in the U.S. or Puerto Rico, CORTELCO warrants it against defects
in material and workmanship for a period of one (1) year from the date of original purchase. This
warranty is in lieu of all other express warranties. During the warranty period, CORTELCO agrees to
repair or, at its option, replace the defective product, or any part of it without charge for parts or labor.
This is your exclusive remedy. This warranty does not cover damage resulting from accident, misuse,
abuse, improper installation or operation, lack of reasonable care, the affixing of any attachment not
provided by CORTELCO with the product and loss of parts. The warranty is voided in the event any
unauthorized person alters or repairs the unit. Telephone companies use different types of equipment
and offer various types of services to customers. CORTELCO does not warrant that this product is
compatible with the type of equipment of any particular phone company or the services provided
by it.
CORTELCO DISCLAIMS ANY IMPLIED WARRANTY, INCLUDING THE WARRANTY OF
MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AS
OF THE DATE ONE YEAR FROM THE ORIGINAL PURCHASE OF THE PRODUCT.
CORTELCO ASSUMES NO RESPONSIBILITY FOR ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSION AND LIMITATION MAY NOT APPLY TO YOU.
If failure occurs and your telephone is in warranty, service shall be provided by returning it to
CORTELCO
Repair Center,
1703 Sawyer Road,
Corinth, Mississippi 38834,
shipping prepaid. The product will be repaired or replaced if examination by us determines the
product to be defective. Telephones received damaged as a result of shipping will require you to file a
claim with the carrier.
55
2750 User Guide Version 1.3
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